Satellite Tracking of People BTV0909 BluTag Stalker Alert User Manual

Satellite Tracking of People LLC BluTag Stalker Alert

User Manual

Stalker Alert and Stalker Alert and Victim Feature Victim Feature Users GuideUsers Guidehttps://www.veritracks.comUsername:__________________________For 24/7 assistance, contact the STOP®Solutions Center1-866-703-STOP (7867) | techsupport@stopllc.com
Stalker Alert®and VeriTracks®Training, Page 2VeriTracks 10.4, BluTag v4 & v5, February 2010VeriTracks 10.4, BluTag v4 & v5, February 2010BluTag® complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, andThis device must accept any interference received, including interference that may cause undesired operation.RF Exposure (SAR) Statement for BluTag®: (FCC ID S5EAA90048, FCC ID S5EAA70038 & S5E0906BT5)This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. It was tested as an ankle worn device in accordance with OET Bulletin 65 Supplement C. The maximum SAR value reported is 0.572W/Kg (S5E0906BT5) and 0.967 W/kg (S5EAA90048) and 0.967 W/kg (S5EAA70038) The GSM and ISM transmitters used in BluTag are not co-located. The ISM transmitter is operational only when it is required to communicate with the associated equipment. The BluTag is set up automatically to prevent simultaneous transmission between the GSM and ISM transmitters”RF Exposure Statement for BluBox™ (FCC ID S5EAA90548) and BluHome™ (FCC ID S5EBH0107A)This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. The antenna(s) used forthis transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.RF Exposure (SAR) Statement for Stalker Alert®: (FCC ID S5EBTV0909)This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. The maximum SAR value reported is 0.389W/Kg The GSM and ISM transmitters used in Stalker Alert are not co-located. The ISM transmitter is operational only when it is required to communicate with the associated equipment. The Stalker Alert is set up automatically to prevent simultaneous transmission between the GSM and ISM transmitters”WARNING –Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.Battery SafetyThe Blutag Device contains a non-removable lithium-Ion battery. Do not attempt to remove the battery. Do not dispose of The Blutag or the lithium-Ion battery in a fire. Please return the Device to Satellite Tracking of People LLC for disposal otherwise only dispose of the battery or Blutag device in accordance with the laws and regulations in your area governing disposal of this type of battery.The lithium-Ion battery might present a fire or chemical burn hazard if mistreated. Do not disassemble, crush, or puncture the lithium-Ion battery or the Blutag Device. Do not heat the battery or Blutag ib()Device above 140°F (60°C).Copyright Notice© 2008 Satellite Tracking of People LLC. All rights reserved.Reproduction of this document is expressly forbidden without written approval from Satellite Tracking of People LLC.VeriTracks®, BluBox™, BluTag®, BluHome™ and various software icons are worldwide registered trademarks of Satellite Tracking of People LLC (STOP).The software described herein has U.S. and Foreign Patents Pending.STOP provides this publication as is without warranty of any kind, expressed or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information contained herein; these changes will be incorporated in new editions of the publication. STOP may make improvements and/or changes to the products described in this publication at any time.
Stalker Alert®and VeriTracks®Training, Page 3ObjectivesObjectivesjjWhat will we cover in this Doument?Oi Slid 4 5Overview Slides 4 -5Victim Enrollment Slides 6 - 19Proximity Settings Slides 20 24Proximity Settings Slides 20 -24Supervision Slides 25 - 33Unenrollment Slides 34 –35Unenrollment Slides 34 –35
Stalker Alert®and VeriTracks®Training, Page 4Overview Overview –– Stalker Alert GPS Tracking DeviceStalker Alert GPS Tracking Devicegg• Small compact device easily fits inside a handbag or briefcase or attaches to a belt or i tb d W i h l th d it di i 4 7” 3” 1 1”waistband. Weighs less than seven ounces and its dimensions are 4.7” x 3” x 1.1”.• Operates for 60 hours on a single charge and recharging takes about one hour. • T-Mobile or AT&T cellular service • A charging indicator light assures the wearer that the device is charging.• Low battery indicator vibrates twice every 10 minutes for 3-5 hours • Contact Stalker Alert via vibrate and audible alerts
Stalker Alert®and VeriTracks®Training, Page 5Overview Overview –– Stalker Alert GPS Tracking Device (cont’d)Stalker Alert GPS Tracking Device (cont’d)g()g()How Stalker Alert works with BluTag• Stalker Alert is assigned to a victim profile similar to the way a BluTag is assigned to an enrollee profile.• The victim profile and enrollee profile are linked in VeriTracks• Both BluTag and Stalker Alert determine and record their position on Earth once every minute.• VeriTracks stores three concentric zones that “travel” with the Stalker Alert.• When each device reports its GPS, VeriTracks compares the points. If a comparison of BluTag and Stalker Alert points determines that the enrollee is inside any of the three zones, VeriTracks immediately records the event.• VeriTracks sends immediate notifications to the supervising agency as well as the victim.• For added safety, Stalker alert detects the rf signal emitted by the enrollee’s BluTag.
Stalker Alert®and VeriTracks®Training, Page 6Enrollment Basics Enrollment Basics –– Maintain Stalker Alert in ReadinessMaintain Stalker Alert in Readiness1. Turn on the Stalker Alert by placing it on its charger for at least 2 yp g ghours before an installation.2. Acquire GPS by giving the tag a clear view of the sky for 45 minutes. The Stalker Alert will usually acquire GPS in the first few minutes, but for optimal performance it needs to download the GPS almanac datafor optimal performance it needs to download the GPS almanac data.
Stalker Alert®and VeriTracks®Training, Page 7Enrollment Basics Enrollment Basics ––Verify Stalker Alert ReadinessVerify Stalker Alert ReadinessyyGREEN Means GO!Scroll or use the filter options to find a device’s serial number then check to see if its State Scroll or use the filter options to find a device s serial number, then check to see if its State is NORMAL. OR To find all NORMAL devices, click the State column header to sort the list by color.To view details of the state of a device, Click its State icon. You will see the Device Data Load modal which contains records of recent calls and percent GPS during those calls.
Stalker Alert®and VeriTracks®Training, Page 8Enrollment BasicsEnrollment BasicsFour Easy Steps to EnrollCreate victim profile Assign Stalker Alert to victim profile Link enrollee to victimSet victim notifications
Stalker Alert®and VeriTracks®Training, Page 9Enrollment Basics Enrollment Basics ––Step 1 Step 1 -- Create Victim ProfileCreate Victim ProfileppClick on the Enrollment tab to open the Enrollment pageFrom the Enrollment tab menu, choose the Victim Entry widget.
Stalker Alert®and VeriTracks®Training, Page 10Enrollment Basics Enrollment Basics ––Step 1 Step 1 -- Create Victim ProfileCreate Victim ProfileppWith the Browse Enrollees, Enrollment Entry, and Available Inventory widgets already open scroll down the page and under the Available Inventorywidget you will already open, scroll down the page and under the Available Inventorywidget you will see the Victim Entry widget on the right side of the screen. Victim Entry widgetyg
Stalker Alert®and VeriTracks®Training, Page 11Enrollment Basics Enrollment Basics ––Step 1 Step 1 -- Create Victim ProfileCreate Victim ProfileppClick the Add New button. Create a new Victim Record
Stalker Alert®and VeriTracks®Training, Page 12Enrollment Basics Enrollment Basics ––Step 1 Step 1 -- Create Victim ProfileCreate Victim ProfileppComplete the victim profile. The following are required fields: •First Name and Last Name•Primary Phone •Primary E-mail•Time Zone•Agent of Record (defaults to user who is logged in)•Agent of Record (defaults to user who is logged in)Click the Save button.SaveSave button
Stalker Alert®and VeriTracks®Training, Page 13Enrollment Basics Enrollment Basics ––Step 2 Step 2 –– Assign Stalker Alert to Victim ProfileAssign Stalker Alert to Victim ProfileppggClick on the Assignment tab: •Choose the Stalker Alert serial number from the Assigned Stalker Alert drop-down.•Choose the Stalker Alert serial number from the Assigned Stalker Alert dropdown.•Set the Proximity Caution (Minimum 3 miles recommended)•Set the Proximity Warning (Minimum 2 miles recommended) •Set the Proximity Danger (Minimum 1 mile recommended)Click the Save button.
Stalker Alert®and VeriTracks®Training, Page 14Enrollment Basics Enrollment Basics ––Step 3 Step 3 –– Link Enrollee to the VictimLink Enrollee to the VictimppFrom the Browse Enrollee widget, drag the enrollee profile to the tab and drop it on the drop enrollee herebutton. drop enrollee herebutton. When you first drop the enrollee their name will appear below the drop enrollee herebutton.Click the Save button.
Stalker Alert®and VeriTracks®Training, Page 15Enrollment Basics Enrollment Basics ––Step 4 Step 4 –– Set Victim NotificationsSet Victim NotificationsppClick on the Notifications tabS t tifi ti th i il t th th t f t / ffiSet notifications the similar to the way they are set for agents/officers.• Choose the event from the Events drop-down.• Choose the destination from the Send To drop-down.Clik h G i h lf f h Etdd•Click the Green icon to the left of the Eventsdrop-down.Click the Save button.
Stalker Alert®and VeriTracks®Training, Page 16Additional Enrollment InformationAdditional Enrollment InformationWhat to Tell the VictimVictim Instructions for Maintaining Stalker AlertHow to Modify Victim InformationBrowse Victim Widget for your own VictimsVerify Victim Status
Stalker Alert®and VeriTracks®Training, Page 17Enrollment Basics Enrollment Basics -- Victim Instructions for Maintaining Stalker AlertVictim Instructions for Maintaining Stalker AlertggDiscuss the following with the Victim:•Charge twice a day, every 12 hours, for 30 minutes.•If a charge is skipped, the tag must be charged for 60 minutes.•Light on front indicates contact with charger, not battery level.•Do not expose to extreme temperatures.•Do not press “status call button” unless instructed by your Agent.pyyg•If the device vibrates, it is likely that the battery is low. Charge the device immediately•If the light shines or blinks when off the charger contact your Agent•If the light shines or blinks when off the charger, contact your Agent.
Stalker Alert®and VeriTracks®Training, Page 18Enrollment Basics Enrollment Basics –– Browse Enrollee and Simple Search WidgetsBrowse Enrollee and Simple Search WidgetspgpgThe Browse Victims widget defaults to showing the victims in your caseload.The Simple Search widget allows you to search The Simple Search widget allows you to search for victims by name or agent. To modify any information for a victim click on the icon next to their name and drag it to To modify any information for a victim, click on the icon next to their name and drag it to the Victim Entry widget.
Stalker Alert®and VeriTracks®Training, Page 19Enrollment Basics Enrollment Basics ––Verify Victim StatusVerify Victim StatusyyUse the Same Enrollee details under which you supervise your enrollees:1. Click the name of your victim in the Enrollees tab. The victim icon should display red instead of blue. 2. Click the Status tab to view the last GPS, call, battery level, and events in progress just as with any enrolleeas with any enrollee.
Stalker Alert®and VeriTracks®Training, Page 20Enrollee and Victim Proximity DeterminationEnrollee and Victim Proximity DeterminationyyT t f Vi ti P i it S ttiTwo types of Victim Proximity Settings•Fixed Proximity Settings•Custom Proximity Settings
Stalker Alert®and VeriTracks®Training, Page 21Victim Proximity Settings Victim Proximity Settings –– Fixed Proximity SettingsFixed Proximity SettingsygygygygFixed Proximity Settings determine the frequency with which the Bl T d St lk Al t t th i t k d t t th tBluTag and Stalker Alert report their track data to the system.When an enrollee BluTag and a victim Stalker Alert are linked together in VeriTracks, both devices immediately begin to report their track points every 5 minutes.If the devices report tracks that are within 7 miles of each other, the devices will begin to report every three minutes.If the devices report tracks that are within 4 miles of each other, the devices will begin to ireport every minute.
Stalker Alert®and VeriTracks®Training, Page 22Victim Proximity Settings Victim Proximity Settings –– Custom ProximityCustom ProximityygygyyCustom Proximity Settings determine the distance at which tifi ti ill b t t th t d i ti Th tti notifications will be sent to the agent and victim. These settings are entered in the Assignment tab during enrollment.
Stalker Alert®and VeriTracks®Training, Page 23Victim Proximity Settings Victim Proximity Settings –– Custom ProximityCustom ProximityygygyyCaution – When the victim and enrollee are less than this distance apart, a Caution event is generated This will be displayed on the status page for both the Enrollee and the Victim is generated. This will be displayed on the status page for both the Enrollee and the Victim. If the Victim and agents are subscribed to receive proximity event notifications, they will receive an email or text with the subject line +VCAU.Warning – When the victim and enrollee are less than this distance apart, a Caution event is generated. This will be displayed on the status page for both the Enrollee and the Victim If the Victim and agents a e s bsc ibed to ecei e p o imit e ent notifications the Victim. If the Victim and agents are subscribed to receive proximity event notifications, they will receive an email or text with the subject line +VWAR.Dange Wh th i ti d ll l th thi di t t C ti t Danger –When the victim and enrollee are less than this distance apart, a Caution event is generated. This will be displayed on the status page for both the Enrollee and the Victim. If the Victim and agents are subscribed to receive proximity event notifications, they will i il t t ith th bj t li +DNGRreceive an email or text with the subject line +DNGR.
Stalker Alert®and VeriTracks®Training, Page 24Additional Proximity Event Additional Proximity Event –– CriticalCriticalyyCritical When the Enrollee BluTag and the Stalker Alert come within Radio Frequency Critical –When the Enrollee BluTag and the Stalker Alert come within Radio Frequency Range (approx. 300 ft), A Proximity Critical Event is Generated. This will be displayed on the status page for both the Enrollee and the Victim. If the Victim and agents are subscribed to receive proximity event notifications they will receive an email or text with the subject to receive proximity event notifications, they will receive an email or text with the subject line +VCRT.
Stalker Alert®and VeriTracks®Training, Page 25Supervision Supervision ––Mapping Enrollee and Victim Tracks ConcurrentlyMapping Enrollee and Victim Tracks Concurrentlypppp g ypp g yTracks for victims can be viewed in exactly the same manner as tracks for other ll l ll d k lenrollees. You can also view enrollee and victim tracks concurrently.• Drag Victim from the Browse Victims Widget to the Map• Verify that the Victim Tracks are displayed• Drag the Enrollee from the Browse Enrollees Widget to the MapV if th t l th E ll t k h i•Verify that only the Enrollees tracks are showing• Click on the icon to add the victim to the map.
Stalker Alert®and VeriTracks®Training, Page 26Supervision Supervision ––Program Level Best PracticesProgram Level Best Practicesppgg• Clearly defined roles and responsibilities for managers and agents/officers. • Clear and inviolable procedures for responding to every VeriTracks event.• Explicit and enforced sanctions for antagonist violations.• Escalation plans for agent/officer notification.• Realistic expectations for protecting the victim. An antagonist living two blocks from a victim is not a good fit for this program. Does antagonist regularly travel near the victim (f l b th i ti ’ h th t k)?(for example, pass by the victim’s house on the way to work)?
Stalker Alert®and VeriTracks®Training, Page 27Supervision Supervision ––Supervision Routine Best PracticesSupervision Routine Best PracticesppppDaily is a minimum level. More frequently is better.• Daily review of victim charging habits • Daily review of victim tracks to provide insight to victim’s compliance (keep the tracker with them) • Daily review of victim events to monitor GPS and cell signal reception. • Daily review of enrollee charging habits • Daily review of enrollee events to monitor zone and device compliance • Daily review of enrollee events to monitor GPS and cell signal reception. • Daily review of combined victim and enrollee tracks to highlight potential stalking, etc.
Stalker Alert®and VeriTracks®Training, Page 28Supervision Supervision –– Inclusion Zone layersInclusion Zone layersppyyStandard 300 or 500 foot Inclusion Zone for Inclusion Zone for enrollee curfew. Additional 1 mile Inclusion Additional 1 mile Inclusion Zone (24x7) to alert supervisors to enrollee’s departure. departure.
Stalker Alert®and VeriTracks®Training, Page 29Supervision Supervision –– Exclusion Zone layersExclusion Zone layersppyyMultiple Layered Exclusion Zones for victim frequent locations (home, work, school, etc) –sizes can equate with recommended proximity zone sizes sizes can equate with recommended proximity zone sizes
Stalker Alert®and VeriTracks®Training, Page 30Supervision Supervision –– Extended Exclusion Zone layersExtended Exclusion Zone layersppyyExtended polygon Exclusion Zones to cover rapid approach corridors such as highways
Stalker Alert®and VeriTracks®Training, Page 31Supervision Supervision ––Proximity Zone Minimum Recommended sizesProximity Zone Minimum Recommended sizesppyyMinimum suggested proximity zone sizes are: Minimum suggested proximity zone sizes are: Caution 16,000 ftWarning 11,000 ftDanger6 000 ftDanger6,000 ftThese are slightly greater than 1 mile increments and so represent one minute of travel at 60 mph.Note: If one of the paired devices is not calling or getting valid GPS, the events will generate based on the last valid track point for this device. For example, if the Enrollee BluTag has not called in 2 hours, and the Stalker Alert reports GPS points within proximity of the last reported position of the BluTag, the event will be generated based on the info available.
Stalker Alert®and VeriTracks®Training, Page 32Supervision Supervision –– How It All Works TogetherHow It All Works TogetherppggWhen linked BluTag and Stalker Alert devices each reports its GPS, VeriTracks compares the points. – If a comparison of points determines that the enrollee falls within the parameters of a fixed proximity, both devices will increase their reporting parameters of a fixed proximity, both devices will increase their reporting tempo as described previously.– If a comparison of points determines that the enrollee falls within the parameters of a custom proximity VeriTracks will send an immediate parameters of a custom proximity, VeriTracks will send an immediate notification in accordance with the setup for both the victim and the supervising agency..Note: If one of the paired devices is not calling or getting valid GPS, the events will generate based on the last valid track point for this device. For example, if the Enrollee BluTag has not called in 2 hours and the Stalker Alert reports GPS points within proximity of the last called in 2 hours, and the Stalker Alert reports GPS points within proximity of the last reported position of the BluTag, the event will be generated based on the info available.
Stalker Alert®and VeriTracks®Training, Page 332 milesWarning notificationVictim location3 Miles 1 mileDanger notificationCaution notificationDanger notification4 MilesBoth devices begin 1 minute reporting7 Mil7 MilesBoth devices begin 3 minute reportingAntagonist starting point
Stalker Alert®and VeriTracks®Training, Page 34Unenrollment Unenrollment –– Unassigning a VictimUnassigning a VictimggggPage: Enrollment Widget: Victim Entry > Assignment Tab1. Find the Victim in the Browse Victim or Simple Search widget.2. Drag and drop the Victim onto Victim Entry widget. 3. Click the Unassign button in the top-right corner.4. A message will generate stating that the victim is unenrolled. 5. The Enrollee BluTag that was paired with the Stalker Alert will return to 10 minute reporting6. Any proximity events that are open will close for both Victim and the Enrollee. yp y pThe system will tell the Stalker Alert to turn itself off. Place it in storage or place it on a charger to turn it back on for the next Victim.
Stalker Alert®and VeriTracks®Training, Page 35Unenrollment Unenrollment –– Unenrolling a paired EnrolleeUnenrolling a paired EnrolleegpgpPage: Enrollment Widget: Enrollment Entry > Assignment Tab1. Find the Enrollee in the Browse Enrollee or Simple Search widget.2. Drag and drop the Enrollee onto Enrollee Entry widget. 3. Click the Unenroll Enrollee icon button in the top-right corner.4. Select the Reason for Unassignment and click OK.5. The Stalker Alert that was paired with the Enrollee BluTag will return to 10 minute pgreporting. 6. Any proximity events that are open will close for both Victim and the Enrollee. 7. The system will tell the BluTag to turn itself off. Place it in storage or place it on a charger to turn it back on for the next Enrollee.Note: Unenrolling an Enrollee will not remove him from the Victim Entry gyassignment. Pairing will commence if another BluTag is assigned

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