ShenZhen Foscam Intelligent Technology FI9900P Outdoor HD IP Camera User Manual Part Four

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Document Description	User Manual Part Four
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Date Submitted	2015-05-20 00:00:00
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Figure 4.74
CAUTION:
If your camera works well with the current firmware, we recommend not upgrading. Please don’t upgrade the
firmware unnecessarily. Your camera may be damaged if mis-configured during an upgrade.
NOTE:
1) Don’t upgrade the firmware through the web UI in WAN, or else the upgrade may be failed.
2) Please ensure you have download the correct firmware package for your camera before upgrading. Read
the upgrade documentation (readme.txt file) in the upgrade package before you upgrade.
3) Upon downloading the firmware check the sizes of the .bin files. They must match the size in the
readme.txt file. If not, please download the firmware again until the sizes are the same. Your camera will
not function correctly if a corrupt .bin file is used.
4) Normally, only Device WEB UI need to be upgrade, please do not try to upgrade the Device Firmware.
5) Never shut down the power of the camera during upgrade until the IP camera restart and get connected.
6) After upgrade successfully, please clear the cache of browser, uninstall the old plugin and re-install it, then
reset the camera to the default factory settings before using the camera.
4.10.3 Patch Installation
Click "Browse" to select the correct patch file, and then click "Install Patch" to install the patch. Do not turn off
the power during it installing. After installing is complete, you will receive a system prompt.
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Figure 4.75
4.10.4 Factory Reset
Click Factory Reset button and all parameters will return to factory settings if selected.
The default administrator username is admin with a blank password.
Figure 4.76
4.10.5 Reboot
Click Reboot to reboot the camera. This is similar to unplugging the power to the camera.
Figure 4.77
5 Playback(FI9803EP/FI9900P)
On this page you can view the record files stored in the SD card.
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Section 1
Define the Record files time and Type
: The storage path of record files
: Here supports three types: current day, current month and All records. Another way,
select the time on the time&date manually.
: The type of records files, Here supports two typs: Normal record, Alarm record and
All records.
: Click this button to search all record files satisfy the conditions you selected.
Continuous Play: Select the checkbox to play continuously all the record files.
Section 2
Search record files
On this panel you can see all record files satisfy the conditions you set.
Section 3
Play/Stop/Audio/Full screen buttons
Please select one record file before use these buttons.
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Click this button to play the record files
Click this button to stop the record files
Open or stop audio
Click this button to make full screen, and double click left mouse to exit full screen.
6 Appendix
6.1 Frequently Asked Questions
6.1.1 Install the ActiveX of Firefox browser, Google Chrome and IE
Chrome.
Figure 6.1
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Figure 6.2
Figure 6.3
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Figure 6.4
Figure 6.5
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Figure 6.6
6.1.2 Uninstall the ActiveX of Firefox browser, Google Chrome and IE
Chrome.
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Figure 6.7
Figure 6.8
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Figure 6.9
6.1.3 I have forgotten the administrator password
To reset the administrator password, you had better unplug the network cable firstly. After that, press and hold
down the RESET BUTTON about 5 seconds. Releasing the reset button, the password will turn to the factory
default.
Default administrator username/password: admin with blank password
6.1.4 Subnet doesn’t match
Check whether your ip camera in the same subnet of your computer. The step is Control Panel -- Network
Connections -- Dbclick Local Area Connections -- Choose General -- Properties.
Check subnet mask, IP address and gateways. When you set IP address please make sure they are in the
same subnet. Otherwise you can't access camera.
6.1.5 Camera can not record
Camera can not record when I click Record button or I can’t change the manually record path.
When you use Windows7 or Vista, you may be not able to do manually record or change the record path
because of the security settings of computer.
There are two ways to resolve this problem:
1 Please add the camera as a trusted site to resolve this issue. The steps are
IE browser--Tool--Internet Properties--Security--Trusted sites--Sites--Add
2 Open IE browser, then right click, select “Run as administrator”
6.1.6 No Pictures Problems
The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t installed correctly you will
see no video image. You can resolve this problem by this way:
Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE
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browser--Tool--Internet Proper--Security--Custom Level--ActiveX control and Plug-ins. Three options of front
should be set to be “Enable”, The ActiveX programs read by the computer will be stored. As follows:
Enable: Download unsigned ActiveX controls
Enable: Initialize and script ActiveX controls not marked as safe
Enable: Run ActiveX controls and plug-ins
Figure 6.10
If you allow the ActiveX running, but still could not see living video. Please change another port number to try.
Don’t use port 8000.
Figure 6.11
NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX. If you could
not see video, please shut down firewall or anti-virus software to try again.
6.1.7 Can’t access IP camera in internet
There are some reasons:
1 ActiveX controller is not installed correctly
2 The port which camera used is blocked by Firewall or Anti-virus software. Please change another port
number and try again.
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3 Port forwarding is not successful.
Check these settings and make sure they are correct.
6.1.8 UPnP always failed
UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port forwarding
automatically because of firewall or anti-virus software. It also has much relation with router’s security settings.
So we recommend you do port forwarding manually. You can view your camera in internet successfully after
you do port forwarding manually in your router.
6.1.9 Camera can not connect wireless
If your camera could not connect wireless after you set wireless settings and plug out the cable. Please check
whether your settings are correct or not.
Normally, camera can’t connect wireless mainly because of wrong settings.
Make sure broadcast your SSID; use the same encryption for router and camera.
6.2 Default Parameters
Default network Parameters
IP address: obtain dynamically
Subnet mask: obtain dynamically
Gateway: obtain dynamically
DDNS: Embedded FOSCAM DDNS Service
Username and password
Default admin username: admin with a blank password
6.3 Specification
ITEMS
Image Sensor
Sensor
Display Resolution
Min. Illumination
Lens Type
focal length
Lens
Aperture
Diagonal angle of view
Horizontal view angle
Image Compression
Image Frame Rate
Stream
Image adjustment
FI9803P
High Definition Color CMOS Sensor
1.0 Megapixels
0 Lux (With IR Illuminator)
Glass Lens
f:2.8mm
F1.2
75°
70°
H.264
23fps(1280 x 720), 25fps(VGA),25fps(QVGA)
dual stream
The hue, brightness, contrast, saturation, sharpness are
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adjustable
Video
Network
System
Requirements
Other Features
Power
Physical
Flip image
flip and mirror
Infrared mode
Automatic or manual
Night visibility
With 1 Infrared Lamp Array, Night Vision Range up to
20m
Ethernet
One 10/100Mbps RJ45 port
Wireless Standard
IEEE 802.11b/g/n
Data Rate
IEEE802.11b: 11Mbps(Max.);
IEEE802.11g: 54Mbps(Max.);
IEEE802.11n: 150Mbps(Max.).
Wireless Security
WEP, WPA, WPA2
Remote Access
P2P DDNS
Network Protocol
IP, TCP, UDP, HTTP, HTTPS, SMTP, FTP, DHCP, DDNS,
UPnP, RTSP, ONVIF
Operating System
Microsoft Windows 2000/XP, Vista, 7,8;
Mac OS
Browser
Microsoft IE8 and above version or compatible browser;
Mozilla Firefox;
Google Chrome;
Apple Safari.
Motion Detection
Alarm via E-Mail, upload alarm snapshot to FTP
User Accounts
Three levels user role
Firewall
Supports IP Filtering
Reset
Reset button is available
Power Supply
DC 12V/1.0A
Power Consumption
4.2 Watts (Max.)
Dimension(mm)
153(L)x 92(W)x 86(H)
Net Weight
380g
Operating
Temperature
Operating Humidity
Environment
Storage Temperature
Storage Humidity
-20°C ~ 60°C
10% ~ 80% non-condensing
-20°C ~ 60°C
IC、CSA、CE, FCC, RoHS
Warranty
Limited 2-year warranty
Sensor
Display Resolution
Min. Illumination
Lens Type
focal length
(-4°F ~ 140°F)
0% ~ 90% non-condensing
Certification
ITEMS
Image Sensor
(-4°F ~ 140°F)
FI9803EP
High Definition Color CMOS Sensor
1.0 Megapixels
0 Lux (With IR Illuminator)
Glass Lens
f: 4mm(option 2.8mm,6mm,8mm)
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Lens
Video
Network
System
Requirements
Other Features
Power
Physical
Aperture
F1.2
Diagonal angle of view
75°
Horizontal view angle
70°
Image Compression
H.264
Image Frame Rate
30fps(60Hz), 25fps(50Hz), downward adjustable
Resolution
720P(1280 x 720), VGA(640 x 480), QVGA(320 x 240)
Stream
dual stream
Image adjustment
The hue, brightness, contrast, saturation, sharpness are
adjustable
Flip image
flip and mirror
Infrared mode
Automatic or manual
Night visibility
Infrared lamp array, night vision range up to 20 meters
Ethernet
One 10/100Mbps RJ45 port
Remote Access
P2P DDNS
PoE
IEEE. 802.3af
Network Protocol
IP, TCP, UDP, HTTP, HTTPS, SMTP, FTP, DHCP, DDNS,
UPnP, RTSP, ONVIF
Operating System
Microsoft Windows 2000/XP, Vista, 7;
Mac OS
Browser
Microsoft IE8 and above version or compatible browser;
Mozilla Firefox;
Google Chrome;
Apple Safari.
Motion Detection
Alarm via E-Mail, upload alarm snapshot to FTP
Privacy Block
Set privacy area manually
User Accounts
Three levels user role
Firewall
Supports IP Filtering
Storage
SD card and local storage
Reset
Reset button is available
Power Supply
DC 12V/1.0A
Power Consumption
4.2 Watts (Max.)
Dimension(mm)
153(L)x 92(W)x 86(H)
Net Weight
380g
Operating
Temperature
Operating Humidity
Environment
Storage Temperature
Storage Humidity
Certification
CE, FCC, RoHS
Warranty
Limited 2-year warranty
-20°C ~60°C
(-4°F ~ 140°F)
10% ~ 80% non-condensing
-20°C ~ 60°C
(-4°F ~ 140°F)
0% ~ 90% non-condensing
ITEMS
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Image Sensor
Lens
Video
Sensor
High Definition Color CMOS Sensor
Display Resolution
1920 x 1080 (2.0M Pixels)
Min. Illumination
0 Lux (With IR Illuminator)
Lens Type
Glass Lens
focal length
f:4mm，6mm/8mm/12mm Opention
Aperture
F1.2
Diagonal angle of view
75°
Horizontal view angle
70°
Image Compression
H.264
Image Frame Rate
30fps(60Hz), 25fps(50Hz), downward adjustable
Resolution
1080P(1920x1080),720P(1280 x 720), VGA(640 x 480),
QVGA(320 x 240)
Stream
dual stream
Image adjustment
The hue, brightness, contrast, saturation, sharpness are
adjustable
Flip image
flip and mirror
Infrared mode
Automatic or manual
Night visibility
With 2 Infrared Lamp Array, Night Vision Range up to
30m
Ethernet
One 10/100Mbps RJ45 port
Remote Access
P2P DDNS
Network Protocol
IP, TCP, UDP, HTTP, HTTPS, SMTP, FTP, DHCP, DDNS,
UPnP, RTSP, ONVIF
Operating System
Microsoft Windows 2000/XP, Vista, 7,8;
Mac OS
Browser
Microsoft IE8 and above version or compatible browser;
Mozilla Firefox;
Google Chrome;
Apple Safari.
Motion Detection
Alarm via E-Mail, upload alarm snapshot to FTP
Privacy Block
Set privacy area manually
User Accounts
Three levels user role
Firewall
Supports IP Filtering
Reset
Reset button is available
Dimension(mm)
153(L)x 92(W)x 86(H)
Net Weight
380g
Power Consumption
<14 Watts
Operating
Temperature
-20°C ~ 60°C
Operating Humidity
10% ~ 80% non-condensing
Storage Temperature
-20°C ~ 60°C (-4°F ~ 140°F)
Storage Humidity
0% ~ 90% non-condensing
Network
System
Requirements
Other Features
Physical
Environment
Certification
CE, FCC, RoHS
Warranty
Limited 2-year warranty
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(-4°F ~ 140°F)
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ITEMS
Image Sensor
Motion Detection
FI9804W
High Definition Color CMOS Sensor
1.0 Megapixels
0 Lux (With IR Illuminator)
Glass Lens
f:2.8mm
F1.2
75°
70°
H.264
30fps(60Hz), 25fps(50Hz), downward adjustable
720P(1280 x 720), VGA(640 x 480), QVGA(320 x 240)
dual stream
The hue, brightness, contrast, saturation, sharpness are
adjustable
flip and mirror
Automatic or manual
12pcs IR-LEDs, night vision range up to 20 metres
External standard 3.5mm interface for two-way audio
PCM/G.726
One 10/100Mbps RJ45 port
IEEE802.11b/g/n
IEEE802.11b: 11Mbps(Max.);
IEEE802.11g: 54Mbps(Max.);
IEEE802.11n: 150Mbps(Max.).
WEP, WPA, WPA2
IP, TCP, UDP, HTTP, HTTPS, SMTP, FTP, DHCP, DDNS,
UPnP, RTSP, ONVIF
Microsoft Windows 2000/XP, Vista, 7;
Mac OS
iOS, Android
Microsoft IE8 and above version or compatible browser;
Mozilla Firefox;
Google Chrome;
Apple Safari.
Alarm via E-Mail, upload alarm snapshot to FTP
Privacy Block
Set privacy area manually
User Accounts
Three levels user role
Firewall
Supports IP Filtering
Reset
Reset button is available
Sensor
Display Resolution
Min. Illumination
Lens Type
focal length
Lens
Aperture
Diagonal angle of view
Horizontal view angle
Image Compression
Image Frame Rate
Resolution
Stream
Video
Image adjustment
Flip image
Infrared mode
Night visibility
Audio
Input/Output
Audio Compression
Ethernet
Wireless Standard
Data Rate
Network
Wireless Security
Network Protocol
Operating System
System
Requirements
Other Features
Browser
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Power
Physical
Environment
Power Supply
DC 12V/1.0A
Power Consumption
5.5 Watts (Max.)
Dimension(mm)
132(L)x 72(W)x 80(H)
Gross Weight
1186.8g
Net Weight
870g
Operating
Temperature
-20°C~ 60°C
Operating Humidity
10% ~ 80% non-condensing
Storage Temperature
-20°C ~ 60°C (-4°F ~ 140°F)
Storage Humidity
0% ~ 90% non-condensing
Certification
CE, FCC, RoHS
Warranty
Limited 2-year warranty
Specification
Image Sensor
Display Resolution
Image Sensor
Mini. Illumination
focal length
Lens
Video
Network
Alarm
Hardware
Interface
Environment
(-4°F ~ 140°F)
FI9805W
High Definition Color CMOS Sensor
1.3 Megapixels
0 Lux (With IR Illuminator)
f 4mm
Aperture
F1.2
Diagonal angle of
view
75°
Horizontal view angle
70°
Resolution
960p(1280 x 960), 720p(1280 x 720), VGA(640 x 480)
View
H.264
Image adjust
The brightness, contrast, saturation, chromaticity, is
adjustable
Infrared mode
Off & Manually
Night visibility
Φ8mm 36 IR LEDs, Night visibility up to 30 meters
Ethernet
One 10/100Mbps RJ-45
Supported Protocol
TCP/IP,
UDP/IP,
HTTP,
SMTP,
RTSP,HTTPS, DDNS, UPNP, ONVIF
Wireless Standard
WIFI(IEEE802.11b/g/n)
Support IP address
static IP address, dynamic IP address
Alarm detection
The motion detecting
Alarm inform
Support Email、FTP etc alarm inform way
POWER Interface
DC 12V/2.0A (EU,US,AU adapter or other types option),
Power Consumption ﹤8 Watts
dual streaming
FTP,
Audio Input/Output
Interface
One audio input jack, One audio output jack.
Reset Buttons
One Reset
Operate Temper
-20°C ~ 60°C
Operate Humidity
10% ~ 80% non-condensing
Storage Temper
-20°C ~ 60°C(-4°F ~ 140°F)
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DHCP,
(-4°F ~ 140°F)
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Storage Humidity
0% ~ 90% non-condensing
Dimension(mm)
180(L)x 98(W)x 103(H)
Net Weight
1300g
CPU
2.0GHZ or above (suggested 3.0GHz)
Memory Size
256MB or above (suggested 1.0GHz)
Display Card
64M or above
Supported OS
Microsoft Windows 2000/XP, Vista, 7;
Mac OS
iOS, Android
Browser
IE8 and above version or compatible browser, Firefox,
Chrome, Safari or other standard browsers
Software
Upgrade
Upgrade from network
Certification
IC、CE, FCC, RoHS
Warranty
Limited 2-year warranty
PC
Requirements
Specification
Image Sensor
Lens
Audio
Video
Network
Alarm
FI9805E
Image Sensor
High Definition Color CMOS Sensor
Lens
f : 4mm
Mini. Illumination
0 Lux (With IR Illuminator)
Lens Type
Glass Lens
IR_CUT
Filter can switch automatically
Diagonal angle of
view
75°
Horizontal view angle
70°
Input/Output
Linear Input/Output, which can realize two-way voice the
intercom
Image Compression
H.264
Image Frame Rate
25fps(50Hz), 30fps(60Hz),Down adjustable
Resolution
960p(1280 x 960),720p(1280 x 720),VGA(640 x 480),
View
H.264
Image adjust
The brightness, contrast, saturation, chromaticity, is
adjustable
Infrared mode
Auto & Manually
Night visibility
Φ8mm 36 IR LEDs, Night visibility up to 30 meters
Ethernet
One 10/100Mbps RJ-45
Supported Protocol
TCP/IP, UDP/IP, HTTP, SMTP, FTP, DHCP, DDNS,UPNP,
ONVIF
Support IP address
static IP address, dynamic IP address
Alarm detection
The motion detecting 、 I/O alarm
dual streaming
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Alarm inform
Support Email、FTP、I/O output alarm etc alarm inform
way
POWER Interface
DC 12V/2.0A (EU,US,AU adapter or other types option),
Power Consumption ﹤8 Watts
Audio Input/Output
Interface
One audio input jack, One audio output jack.
Reset Buttons
One Reset
I/O alarm interface
External Input / output terminal block
Control Interface
one RS - 485 port, support of transparent channel
transmission
PoE Standard
IEEE 802.3af
Input Voltage
DC 36V~DC 57V
Output Voltage
DC 12V/2.0A
Output Power
15.4W (Max.)
Wiring standards
100M BASE-T
Operate Temper
-20°C ~ 60°C
Operate Humidity
20% ~ 85% non-condensing
Storage Temper
-20°C ~ 60°C (-4°F ~ 140°F)
Storage Humidity
0% ~ 90% non-condensing
Dimension
245(L)X196(W)X112(H)mm.
Net Weight
900g
Gross Weight
1150g
CPU
2.0GHZ or above (suggested 3.0GHz)
Memory Size
256MB or above (suggested 1.0GHz)
Display Card
64M or above
Supported OS
Microsoft Windows 2000/XP, Vista, 7;
Mac OS
iOS, Android
Browser
IE8 and above version or compatible browser, Firefox,
Chrome, Safari or other standard browsers
Software
Upgrade
Upgrade from network
Certification
CE,FCC,RoHS
Warranty
Limited 2-year warranty
Hardware
Interface
PoE
Environment
PC
Requirements
ITEMS
FI9900P
Sensor
Image Sensor Display Resolution
Lens
(-4°F ~ 140°F)
High Definition Color CMOS Sensor
1920 x 1080 (2.0M Pixels)
Min. Illumination
0 Lux (With IR Illuminator)
Lens Type
Glass Lens
focal length
f:2.8mm
Aperture
F1.2
Diagonal angle of view
75°
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Horizontal view angle
70°
Image Compression
H.264
Image Frame Rate
30fps(60Hz), 25fps(50Hz), downward adjustable
Resolution
Video
Audio
Stream
1080P(1920x1080),720P(1280 x 720), VGA(640 x 480),
QVGA(320 x 240)
dual stream
The hue, brightness, contrast, saturation, sharpness are
Image adjustment
adjustable
Flip image
flip and mirror
Infrared mode
Automatic or manual
Night visibility
With 30pcs IR-LED, Night Vision Range up to 20m
Input/Output
External RCA interface for two-way audio
Audio Compression
PCM/G.726
Ethernet
One 10/100Mbps RJ45 port
Wireless Standard
IEEE802.11b/g/n
IEEE802.11b: 11Mbps(Max.);
Data Rate
IEEE802.11g: 54Mbps(Max.);
IEEE802.11n: 150Mbps(Max.).
Network
Wireless Security
WEP, WPA, WPA2
Remote Access
P2P DDNS
IP、TCP、UDP、HTTP、HTTPS、SMTP、FTP、DHCP、
Network Protocol
Operating System
System
Requirements
DDNS、UPnP、RTSP、ONVIF
Microsoft Windows 2000/XP, Vista, 7,8;
Mac OS
Microsoft IE8 and above version or compatible browser;
Browser
Mozilla Firefox;
Google Chrome;
Apple Safari.
Motion Detection
Alarm via E-Mail, upload alarm snapshot to FTP
Privacy Block
Set privacy area manually
Other Features User Accounts
Power
Physical
Firewall
Supports IP Filtering
Reset
Reset button is available
Power Supply
DC 12V/1.0A
Power Consumption
5 Watts (Max.)
Dimension(LxWxH)
98(L)x65 (W)x62 (H)
Net Weight
255g
Waterproof
IP66
Operating Temperature
Environment
Three levels user role
Operating Humidity
Storage Temperature
Storage Humidity
-10°C~ 60°C (14°F ~ 140°F)
10% ~ 80% non-condensing
-20°C ~ 60°C (-4°F ~ 140°F)
0% ~ 90% non-condensing
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Certification
Warranty
CE, FCC, RoHS
Limited 2-year warranty
Attention: Power adapter should be used between -20℃-40℃, and 20%-90% relative humidity.
6.4 CE & FCC
Electromagnetic Compatibility (EMC)
FCC Statement
This device compiles with FCC Rules Part 15. Operation is subject to the following two conditions.
„ This device may not cause harmful interference.
„ This device must accept any interference received, including interference that may cause undesired
operation.
„ Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the interference at his own
expense.
FCC Caution
Any changes or modification not expressly approved by the party responsible for compliance could void the
user’s authority to operate this equipment.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20cm between the radiator& your
body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
CE Mark Warning
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168
91
www.foscam.com
6.5 WARRANTY
ShenZhen FOSCAM Intelligent Technology Limited.("FOSCAM") values your business and always attempts to
provide you the very best of service.
No limited hardware warranty is provided by FOSCAM unless your FOSCAM product ("product") was
purchased from an authorized distributor or authorized reseller. Distributors may sell products to resellers who
then sell products to end users. No warranty service is provided unless the product is returned to an authorized
return center in the region where the product was first shipped by FOSCAM or to the point-of-purchase, which
may have regional specific warranty implications.
If you purchase your FOSCAM product from online store, please contact the point-of-purchase and ask
for return/replacement/repair service.
Hardware Warranty Information
FOSCAM provide 2-year limited warranty for naked product and 6-month limited warranty for accessories.
Limited Hardware Warranty
FOSCAM products are warranted to be free from manufacturing defects in materials and workmanship starting
from the shipping date of FOSCAM.
This limited hardware warranty does not cover:
z Software, including the software added to the products through our factory-integration system, software
that included in the CD,etc.
z Usage that is not in accordance with product instructions.
z Failure to follow the product instructions.
z Abuse firmware upgrade without the authorized technician’s guidance.
z Normal wear and tear.
Return Procedures
Please read FOSCAM warranty policy & policy of your reseller first before sending items back to
point-of-purchase.
Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA)
number before returning the product. If the product you received is suspected to be defective and the
product warranty has not expired, The RMA number will allow your reseller to track your return much
easier and help them expedite processing your request.
After receiving your RMA case number, pack the item(s) very well with the original box and all the original
accessories included such as power adapters, brackets, cables, manuals, and driver CD disks.
Write your RMA number and the return reason (the problem of the product) on the warranty card along
with the complete package to send them back.
Replacement Services
If customers ask for replacement service, please contact point-of-purchase and follow their policy.
Our technicians will inspect all items returned for replacement requests. If the retuned product is found in
working order, we will return the same item received. However customers shall be responsible for all
shipping & handling charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for
sending back the replacement unit to customers.
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168
92
www.foscam.com
If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a
choice for a “Substitute” item at the same equal value.
We do not provide exchange and replacement due to normal hardware upgrade according the market
after 14 days after the product is delivered.
Our technicians will test the product before send out the replacement, any other demand for more than
two times replacement for the same product during replacement limit will be rejected.
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
Warranty is void if purchase from unauthorized distributor or reseller.
Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or
tampered with.
Warranty is void for mishandling, improper use, or defacing the product.
Abuse firmware upgrade without the authorized technician’s guidance.
Warranty is void for physical damage, altered, either internally or externally, improper or inadequate
packaging when returned for RMA purposes.
Warranty is void if damage has resulted from accident, dismantle, abuse, or service or modification by
someone other than the appointed vendor, souse, fission or the spare part has been over the period of
warranty.
Warranty is void if product is damaged due to improper working environment or operation. (For example,
improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation
of electrical power, static electricity, using wrong power adapter, etc.)
Warranty is void if damaged by the use of parts not manufactured or sold by FOSCAM.
Damage caused by improper installation of third-party products.
Warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
Product beyond limited warranty.
Shipping Fee
If products are defective or damaged under normal use or operation in the replacement limit, distributors
or resellers are responsible for the shipping cost the product back to customers, customers should
assume the shipping cost send the product to the point-of-purchase.
During replacement limit, if customers ask for replacement due to the product does not fit for customer’s
personal expectation, customers should responsible for both shipping fee.
Customers shall be responsible for both shipping fee if their product beyond the replacement limit but still
in warranty limit.
Repair Service Out Of Warranty
FOSCAM provide extra repair service for product that out of warranty, it is chargeable. The total fee
contains device cost and service fee. Device cost (including accessories) is the standard uniform price
provide by FOSCAM.
Different region may have different service fee, please contact the point-of-purchase to confirm that before
you ask for this service.
Our technicians will quote the total price after detect the product, If customers refused to repair after the
quotation, customers need pay for the test fee, $3.5/hour. If agree with the quotation, test will be free.
Repaired product out of warranty will obtains 3-month warranty from the date of the product back to
customers.
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168
93
www.foscam.com
Limitation of Liability
FOSCAM is not responsible for other extra warranty or commitment promised by resellers, if your reseller
promised some extra commitment or warranty; please ask for written documents to protect your rights and
interests.
FOSCAM does not offer refunds under any circumstances. Please contact the point-of-purchase and
follow their refund/return policy.
FOSCAM shall not be liable under any circumstances for any consequential, incidental, special or
exemplary damages arising out of or in any connection with this agreement or the products, including but
not limited to lost profits, or any claim based on indemnity or contribution, or the failure of any limited or
exclusive remedy to achieve its essential purpose or otherwise. Purchaser's exclusive remedy, as against
FOSCAM, shall be the repair or replacement of defective parts. If FOSCAM lists a product on its website
specification in error or that is no longer available for any reason, FOSCAM reserves the right to explain it
without incurring any liability.
All rights reserved. FOSCAM and the FOSCAM logo are trademarks of ShenZhen FOSCAM
Intelligent Technology Limited., registered in the U.S. and other countries.
7 Obtaining Technical Support
While we hope your experience with the IPCAM network camera is enjoyable and easy to use, you may
experience some issues or have questions that this User’s Guide has not answered.
If you have problem with FOSCAM IP camera, please first contact FOSCAM reseller for solving the problems.
If our reseller cannot provide service, please contact our service department: tech@foscam.com .
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168
94

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