ShenZhen Foscam Intelligent Technology FI9900P Outdoor HD IP Camera User Manual Part Four

ShenZhen Foscam Intelligent Technology Co., Ltd. Outdoor HD IP Camera Part Four

User Manual Part Four

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Figure 4.74
CAUTION:
If your camera works well with the current firmware, we recommend not upgrading. Please don’t upgrade the
firmware unnecessarily. Your camera may be damaged if mis-configured during an upgrade.
NOTE:
1) Don’t upgrade the firmware through the web UI in WAN, or else the upgrade may be failed.
2) Please ensure you have download the correct firmware package for your camera before upgrading. Read
the upgrade documentation (readme.txt file) in the upgrade package before you upgrade.
3) Upon downloading the firmware check the sizes of the .bin files. They must match the size in the
readme.txt file. If not, please download the firmware again until the sizes are the same. Your camera will
not function correctly if a corrupt .bin file is used.
4) Normally, only Device WEB UI need to be upgrade, please do not try to upgrade the Device Firmware.
5) Never shut down the power of the camera during upgrade until the IP camera restart and get connected.
6) After upgrade successfully, please clear the cache of browser, uninstall the old plugin and re-install it, then
reset the camera to the default factory settings before using the camera.
4.10.3 Patch Installation
Click "Browse" to select the correct patch file, and then click "Install Patch" to install the patch. Do not turn off
the power during it installing. After installing is complete, you will receive a system prompt.
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Figure 4.75
4.10.4 Factory Reset
Click Factory Reset button and all parameters will return to factory settings if selected.
The default administrator username is admin with a blank password.
Figure 4.76
4.10.5 Reboot
Click Reboot to reboot the camera. This is similar to unplugging the power to the camera.
Figure 4.77
5 Playback(FI9803EP/FI9900P)
On this page you can view the record files stored in the SD card.
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Section 1 Define the Record files time and Type
: The storage path of record files
: Here supports three types: current day, current month and All records. Another way,
select the time on the time&date manually.
: The type of records files, Here supports two typs: Normal record, Alarm record and
All records.
: Click this button to search all record files satisfy the conditions you selected.
Continuous Play: Select the checkbox to play continuously all the record files.
Section 2 Search record files
On this panel you can see all record files satisfy the conditions you set.
Section 3 Play/Stop/Audio/Full screen buttons
Please select one record file before use these buttons.
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Click this button to play the record files
Click this button to stop the record files
Open or stop audio
Click this button to make full screen, and double click left mouse to exit full screen.
6 Appendix
6.1 Frequently Asked Questions
6.1.1 Install the ActiveX of Firefox browser, Google Chrome and IE
Chrome.
Figure 6.1
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Figure 6.2
Figure 6.3
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Figure 6.4
Figure 6.5
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Figure 6.6
6.1.2 Uninstall the ActiveX of Firefox browser, Google Chrome and IE
Chrome.
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Figure 6.7
Figure 6.8
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Figure 6.9
6.1.3 I have forgotten the administrator password
To reset the administrator password, you had better unplug the network cable firstly. After that, press and hold
down the RESET BUTTON about 5 seconds. Releasing the reset button, the password will turn to the factory
default.
Default administrator username/password: admin with blank password
6.1.4 Subnet doesn’t match
Check whether your ip camera in the same subnet of your computer. The step is Control Panel -- Network
Connections -- Dbclick Local Area Connections -- Choose General -- Properties.
Check subnet mask, IP address and gateways. When you set IP address please make sure they are in the
same subnet. Otherwise you can't access camera.
6.1.5 Camera can not record
Camera can not record when I click Record button or I can’t change the manually record path.
When you use Windows7 or Vista, you may be not able to do manually record or change the record path
because of the security settings of computer.
There are two ways to resolve this problem:
1 Please add the camera as a trusted site to resolve this issue. The steps are
IE browser--Tool--Internet Properties--Security--Trusted sites--Sites--Add
2 Open IE browser, then right click, select “Run as administrator”
6.1.6 No Pictures Problems
The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t installed correctly you will
see no video image. You can resolve this problem by this way:
Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE
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browser--Tool--Internet Proper--Security--Custom Level--ActiveX control and Plug-ins. Three options of front
should be set to be “Enable”, The ActiveX programs read by the computer will be stored. As follows:
Enable: Download unsigned ActiveX controls
Enable: Initialize and script ActiveX controls not marked as safe
Enable: Run ActiveX controls and plug-ins
Figure 6.10
If you allow the ActiveX running, but still could not see living video. Please change another port number to try.
Don’t use port 8000.
Figure 6.11
NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX. If you could
not see video, please shut down firewall or anti-virus software to try again.
6.1.7 Can’t access IP camera in internet
There are some reasons:
1 ActiveX controller is not installed correctly
2 The port which camera used is blocked by Firewall or Anti-virus software. Please change another port
number and try again.
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3 Port forwarding is not successful.
Check these settings and make sure they are correct.
6.1.8 UPnP always failed
UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port forwarding
automatically because of firewall or anti-virus software. It also has much relation with router’s security settings.
So we recommend you do port forwarding manually. You can view your camera in internet successfully after
you do port forwarding manually in your router.
6.1.9 Camera can not connect wireless
If your camera could not connect wireless after you set wireless settings and plug out the cable. Please check
whether your settings are correct or not.
Normally, camera can’t connect wireless mainly because of wrong settings.
Make sure broadcast your SSID; use the same encryption for router and camera.
6.2 Default Parameters
Default network Parameters
IP address: obtain dynamically
Subnet mask: obtain dynamically
Gateway: obtain dynamically
DDNS: Embedded FOSCAM DDNS Service
Username and password
Default admin username: admin with a blank password
6.3 Specification
ITEMS FI9803P
Image Sensor Sensor High Definition Color CMOS Sensor
Display Resolution 1.0 Megapixels
Min. Illumination 0 Lux (With IR Illuminator)
Lens
Lens Type Glass Lens
focal length f:2.8mm
Aperture F1.2
Diagonal angle of view 75°
Horizontal view angle 70°
Image Compression H.264
Image Frame Rate 23fps(1280 x 720), 25fps(VGA),25fps(QVGA)
Stream dual stream
Image adjustment The hue, brightness, contrast, saturation, sharpness are
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Video adjustable
Flip image flip and mirror
Infrared mode Automatic or manual
Night visibility With 1 Infrared Lamp Array, Night Vision Range up to
20m
Network
Ethernet One 10/100Mbps RJ45 port
Wireless Standard IEEE 802.11b/g/n
Data Rate
IEEE802.11b: 11Mbps(Max.);
IEEE802.11g: 54Mbps(Max.);
IEEE802.11n: 150Mbps(Max.).
Wireless Security WEP, WPA, WPA2
Remote Access P2P DDNS
Network Protocol IP, TCP, UDP, HTTP, HTTPS, SMTP, FTP, DHCP, DDNS,
UPnP, RTSP, ONVIF
System
Requirements
Operating System Microsoft Windows 2000/XP, Vista, 7,8;
Mac OS
Browser Microsoft IE8 and above version or compatible browser;
Mozilla Firefox;
Google Chrome;
Apple Safari.
Other Features
Motion Detection Alarm via E-Mail, upload alarm snapshot to FTP
User Accounts Three levels user role
Firewall Supports IP Filtering
Reset Reset button is available
Power
Power Supply DC 12V/1.0A
Power Consumption 4.2 Watts (Max.)
Physical
Dimension(mm) 153(L)x 92(W)x 86(H)
Net Weight 380g
Environment
Operating
Temperature
-20°C ~ 60°C (-4°F ~ 140°F)
Operating Humidity 10% ~ 80% non-condensing
Storage Temperature -20°C ~ 60°C (-4°F ~ 140°F)
Storage Humidity 0% ~ 90% non-condensing
Certification IC、CSA、CE, FCC, RoHS
Warranty Limited 2-year warranty
ITEMS FI9803EP
Image Sensor Sensor High Definition Color CMOS Sensor
Display Resolution 1.0 Megapixels
Min. Illumination 0 Lux (With IR Illuminator)
Lens Type Glass Lens
focal length f: 4mm(option 2.8mm,6mm,8mm)
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84
Lens Aperture F1.2
Diagonal angle of view 75°
Horizontal view angle 70°
Video
Image Compression H.264
Image Frame Rate 30fps(60Hz), 25fps(50Hz), downward adjustable
Resolution 720P(1280 x 720), VGA(640 x 480), QVGA(320 x 240)
Stream dual stream
Image adjustment The hue, brightness, contrast, saturation, sharpness are
adjustable
Flip image flip and mirror
Infrared mode Automatic or manual
Night visibility Infrared lamp array, night vision range up to 20 meters
Network
Ethernet One 10/100Mbps RJ45 port
Remote Access P2P DDNS
PoE IEEE. 802.3af
Network Protocol IP, TCP, UDP, HTTP, HTTPS, SMTP, FTP, DHCP, DDNS,
UPnP, RTSP, ONVIF
System
Requirements
Operating System Microsoft Windows 2000/XP, Vista, 7;
Mac OS
Browser Microsoft IE8 and above version or compatible browser;
Mozilla Firefox;
Google Chrome;
Apple Safari.
Other Features
Motion Detection Alarm via E-Mail, upload alarm snapshot to FTP
Privacy Block Set privacy area manually
User Accounts Three levels user role
Firewall Supports IP Filtering
Storage SD card and local storage
Reset Reset button is available
Power
Power Supply DC 12V/1.0A
Power Consumption 4.2 Watts (Max.)
Physical
Dimension(mm) 153(L)x 92(W)x 86(H)
Net Weight 380g
Environment
Operating
Temperature
-20°C ~60°C (-4°F ~ 140°F)
Operating Humidity 10% ~ 80% non-condensing
Storage Temperature -20°C ~ 60°C (-4°F ~ 140°F)
Storage Humidity 0% ~ 90% non-condensing
Certification CE, FCC, RoHS
Warranty Limited 2-year warranty
ITEMS FI9903P
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Image Sensor Sensor High Definition Color CMOS Sensor
Display Resolution 1920 x 1080 (2.0M Pixels)
Min. Illumination 0 Lux (With IR Illuminator)
Lens
Lens Type Glass Lens
focal length f:4mm，6mm/8mm/12mm Opention
Aperture F1.2
Diagonal angle of view 75°
Horizontal view angle 70°
Video
Image Compression H.264
Image Frame Rate 30fps(60Hz), 25fps(50Hz), downward adjustable
Resolution 1080P(1920x1080),720P(1280 x 720), VGA(640 x 480),
QVGA(320 x 240)
Stream dual stream
Image adjustment The hue, brightness, contrast, saturation, sharpness are
adjustable
Flip image flip and mirror
Infrared mode Automatic or manual
Night visibility With 2 Infrared Lamp Array, Night Vision Range up to
30m
Network
Ethernet One 10/100Mbps RJ45 port
Remote Access P2P DDNS
Network Protocol IP, TCP, UDP, HTTP, HTTPS, SMTP, FTP, DHCP, DDNS,
UPnP, RTSP, ONVIF
System
Requirements
Operating System Microsoft Windows 2000/XP, Vista, 7,8;
Mac OS
Browser Microsoft IE8 and above version or compatible browser;
Mozilla Firefox;
Google Chrome;
Apple Safari.
Other Features
Motion Detection Alarm via E-Mail, upload alarm snapshot to FTP
Privacy Block Set privacy area manually
User Accounts Three levels user role
Firewall Supports IP Filtering
Reset Reset button is available
Physical
Dimension(mm) 153(L)x 92(W)x 86(H)
Net Weight 380g
Power Consumption <14 Watts
Environment
Operating
Temperature
-20°C ~ 60°C (-4°F ~ 140°F)
Operating Humidity 10% ~ 80% non-condensing
Storage Temperature -20°C ~ 60°C (-4°F ~ 140°F)
Storage Humidity 0% ~ 90% non-condensing
Certification CE, FCC, RoHS
Warranty Limited 2-year warranty
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ITEMS FI9804W
Image Sensor Sensor High Definition Color CMOS Sensor
Display Resolution 1.0 Megapixels
Min. Illumination 0 Lux (With IR Illuminator)
Lens
Lens Type Glass Lens
focal length f:2.8mm
Aperture F1.2
Diagonal angle of view 75°
Horizontal view angle 70°
Video
Image Compression H.264
Image Frame Rate 30fps(60Hz), 25fps(50Hz), downward adjustable
Resolution 720P(1280 x 720), VGA(640 x 480), QVGA(320 x 240)
Stream dual stream
Image adjustment The hue, brightness, contrast, saturation, sharpness are
adjustable
Flip image flip and mirror
Infrared mode Automatic or manual
Night visibility 12pcs IR-LEDs, night vision range up to 20 metres
Audio Input/Output External standard 3.5mm interface for two-way audio
Audio Compression PCM/G.726
Network
Ethernet One 10/100Mbps RJ45 port
Wireless Standard IEEE802.11b/g/n
Data Rate IEEE802.11b: 11Mbps(Max.);
IEEE802.11g: 54Mbps(Max.);
IEEE802.11n: 150Mbps(Max.).
Wireless Security WEP, WPA, WPA2
Network Protocol IP, TCP, UDP, HTTP, HTTPS, SMTP, FTP, DHCP, DDNS,
UPnP, RTSP, ONVIF
System
Requirements
Operating System Microsoft Windows 2000/XP, Vista, 7;
Mac OS
iOS, Android
Browser Microsoft IE8 and above version or compatible browser;
Mozilla Firefox;
Google Chrome;
Apple Safari.
Other Features
Motion Detection Alarm via E-Mail, upload alarm snapshot to FTP
Privacy Block Set privacy area manually
User Accounts Three levels user role
Firewall Supports IP Filtering
Reset Reset button is available
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Power
Power Supply DC 12V/1.0A
Power Consumption 5.5 Watts (Max.)
Physical
Dimension(mm) 132(L)x 72(W)x 80(H)
Gross Weight 1186.8g
Net Weight 870g
Environment
Operating
Temperature
-20°C~ 60°C (-4°F ~ 140°F)
Operating Humidity 10% ~ 80% non-condensing
Storage Temperature -20°C ~ 60°C (-4°F ~ 140°F)
Storage Humidity 0% ~ 90% non-condensing
Certification CE, FCC, RoHS
Warranty Limited 2-year warranty
Specification FI9805W
Image Sensor
Image Sensor High Definition Color CMOS Sensor
Display Resolution 1.3 Megapixels
Mini. Illumination 0 Lux (With IR Illuminator)
Lens
focal length f 4mm
Aperture F1.2
Diagonal angle of
view
75°
Horizontal view angle 70°
Video Resolution 960p(1280 x 960), 720p(1280 x 720), VGA(640 x 480)
View H.264 dual streaming
Image adjust
The brightness, contrast, saturation, chromaticity, is
adjustable
Infrared mode Off & Manually
Night visibility Φ8mm 36 IR LEDs, Night visibility up to 30 meters
Network
Ethernet One 10/100Mbps RJ-45
Supported Protocol TCP/IP, UDP/IP, HTTP, SMTP, FTP, DHCP,
RTSP,HTTPS, DDNS, UPNP, ONVIF
Wireless Standard WIFI(IEEE802.11b/g/n)
Support IP address static IP address, dynamic IP address
Alarm Alarm detection The motion detecting
Alarm inform Support Email、FTP etc alarm inform way
Hardware
Interface
POWER Interface DC 12V/2.0A (EU,US,AU adapter or other types option),
Power Consumption ﹤8 Watts
Audio Input/Output
Interface One audio input jack, One audio output jack.
Reset Buttons One Reset
Environment
Operate Temper -20°C ~ 60°C (-4°F ~ 140°F)
Operate Humidity 10% ~ 80% non-condensing
Storage Temper -20°C ~ 60°C(-4°F ~ 140°F)
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Storage Humidity 0% ~ 90% non-condensing
Dimension(mm) 180(L)x 98(W)x 103(H)
Net Weight 1300g
PC CPU 2.0GHZ or above (suggested 3.0GHz)
Memory Size 256MB or above (suggested 1.0GHz)
Requirements
Display Card 64M or above
Supported OS
Microsoft Windows 2000/XP, Vista, 7;
Mac OS
iOS, Android
Browser IE8 and above version or compatible browser, Firefox,
Chrome, Safari or other standard browsers
Software Upgrade Upgrade from network
Certification IC、CE, FCC, RoHS
Warranty Limited 2-year warranty
Specification FI9805E
Image Sensor
Image Sensor High Definition Color CMOS Sensor
Lens f : 4mm
Mini. Illumination 0 Lux (With IR Illuminator)
Lens Lens Type Glass Lens
IR_CUT Filter can switch automatically
Diagonal angle of
view
75°
Horizontal view angle 70°
Audio Input/Output Linear Input/Output, which can realize two-way voice the
intercom
Video
Image Compression H.264
Image Frame Rate 25fps(50Hz), 30fps(60Hz),Down adjustable
Resolution 960p(1280 x 960),720p(1280 x 720),VGA(640 x 480),
View H.264 dual streaming
Image adjust
The brightness, contrast, saturation, chromaticity, is
adjustable
Infrared mode Auto & Manually
Night visibility Φ8mm 36 IR LEDs, Night visibility up to 30 meters
Network
Ethernet One 10/100Mbps RJ-45
Supported Protocol TCP/IP, UDP/IP, HTTP, SMTP, FTP, DHCP, DDNS,UPNP,
ONVIF
Support IP address static IP address, dynamic IP address
Alarm Alarm detection The motion detecting 、 I/O alarm
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Alarm inform Support Email、FTP、I/O output alarm etc alarm inform
way
Hardware
Interface
POWER Interface DC 12V/2.0A (EU,US,AU adapter or other types option),
Power Consumption ﹤8 Watts
Audio Input/Output
Interface One audio input jack, One audio output jack.
Reset Buttons One Reset
I/O alarm interface External Input / output terminal block
Control Interface
one RS - 485 port, support of transparent channel
transmission
PoE
PoE Standard IEEE 802.3af
Input Voltage DC 36V~DC 57V
Output Voltage DC 12V/2.0A
Output Power 15.4W (Max.)
Wiring standards 100M BASE-T
Environment
Operate Temper -20°C ~ 60°C (-4°F ~ 140°F)
Operate Humidity 20% ~ 85% non-condensing
Storage Temper -20°C ~ 60°C (-4°F ~ 140°F)
Storage Humidity 0% ~ 90% non-condensing
Dimension 245(L)X196(W)X112(H)mm.
Net Weight 900g
Gross Weight 1150g
PC
Requirements
CPU 2.0GHZ or above (suggested 3.0GHz)
Memory Size 256MB or above (suggested 1.0GHz)
Display Card 64M or above
Supported OS
Microsoft Windows 2000/XP, Vista, 7;
Mac OS
iOS, Android
Browser IE8 and above version or compatible browser, Firefox,
Chrome, Safari or other standard browsers
Software Upgrade Upgrade from network
Certification CE,FCC,RoHS
Warranty Limited 2-year warranty
ITEMS FI9900P
Image Sensor
Sensor High Definition Color CMOS Sensor
Display Resolution 1920 x 1080 (2.0M Pixels)
Min. Illumination 0 Lux (With IR Illuminator)
Lens
Lens Type Glass Lens
focal length f:2.8mm
Aperture F1.2
Diagonal angle of view 75°
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Horizontal view angle 70°
Video
Image Compression H.264
Image Frame Rate 30fps(60Hz), 25fps(50Hz), downward adjustable
Resolution 1080P(1920x1080),720P(1280 x 720), VGA(640 x 480),
QVGA(320 x 240)
Stream dual stream
Image adjustment
The hue, brightness, contrast, saturation, sharpness are
adjustable
Flip image flip and mirror
Infrared mode Automatic or manual
Night visibility With 30pcs IR-LED, Night Vision Range up to 20m
Audio Input/Output External RCA interface for two-way audio
Audio Compression PCM/G.726
Network
Ethernet One 10/100Mbps RJ45 port
Wireless Standard IEEE802.11b/g/n
Data Rate
IEEE802.11b: 11Mbps(Max.);
IEEE802.11g: 54Mbps(Max.);
IEEE802.11n: 150Mbps(Max.).
Wireless Security WEP, WPA, WPA2
Remote Access P2P DDNS
Network Protocol
IP、TCP、UDP、HTTP、HTTPS、SMTP、FTP、DHCP、
DDNS、UPnP、RTSP、ONVIF
System
Requirements
Operating System Microsoft Windows 2000/XP, Vista, 7,8;
Mac OS
Browser
Microsoft IE8 and above version or compatible browser;
Mozilla Firefox;
Google Chrome;
Apple Safari.
Other Features
Motion Detection Alarm via E-Mail, upload alarm snapshot to FTP
Privacy Block Set privacy area manually
User Accounts Three levels user role
Firewall Supports IP Filtering
Reset Reset button is available
Power Power Supply DC 12V/1.0A
Power Consumption 5 Watts (Max.)
Physical Dimension(LxWxH) 98(L)x65 (W)x62 (H)
Net Weight 255g
Environment
Waterproof IP66
Operating Temperature -10°C~ 60°C (14°F ~ 140°F)
Operating Humidity 10% ~ 80% non-condensing
Storage Temperature -20°C ~ 60°C (-4°F ~ 140°F)
Storage Humidity 0% ~ 90% non-condensing
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Certification CE, FCC, RoHS
Warranty Limited 2-year warranty
Attention: Power adapter should be used between -20℃-40 , and 20%℃-90% relative humidity.
6.4 CE & FCC
Electromagnetic Compatibility (EMC)
FCC Statement
This device compiles with FCC Rules Part 15. Operation is subject to the following two conditions.
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the interference at his own
expense.
FCC Caution
Any changes or modification not expressly approved by the party responsible for compliance could void the
user’s authority to operate this equipment.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20cm between the radiator& your
body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
CE Mark Warning
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6.5 WARRANTY
ShenZhen FOSCAM Intelligent Technology Limited.("FOSCAM") values your business and always attempts to
provide you the very best of service.
No limited hardware warranty is provided by FOSCAM unless your FOSCAM product ("product") was
purchased from an authorized distributor or authorized reseller. Distributors may sell products to resellers who
then sell products to end users. No warranty service is provided unless the product is returned to an authorized
return center in the region where the product was first shipped by FOSCAM or to the point-of-purchase, which
may have regional specific warranty implications.
If you purchase your FOSCAM product from online store, please contact the point-of-purchase and ask
for return/replacement/repair service.
Hardware Warranty Information
FOSCAM provide 2-year limited warranty for naked product and 6-month limited warranty for accessories.
Limited Hardware Warranty
FOSCAM products are warranted to be free from manufacturing defects in materials and workmanship starting
from the shipping date of FOSCAM.
This limited hardware warranty does not cover:
z Software, including the software added to the products through our factory-integration system, software
that included in the CD,etc.
z Usage that is not in accordance with product instructions.
z Failure to follow the product instructions.
z Abuse firmware upgrade without the authorized technician’s guidance.
z Normal wear and tear.
Return Procedures
z Please read FOSCAM warranty policy & policy of your reseller first before sending items back to
point-of-purchase.
z Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA)
number before returning the product. If the product you received is suspected to be defective and the
product warranty has not expired, The RMA number will allow your reseller to track your return much
easier and help them expedite processing your request.
z After receiving your RMA case number, pack the item(s) very well with the original box and all the original
accessories included such as power adapters, brackets, cables, manuals, and driver CD disks.
z Write your RMA number and the return reason (the problem of the product) on the warranty card along
with the complete package to send them back.
Replacement Services
z If customers ask for replacement service, please contact point-of-purchase and follow their policy.
z Our technicians will inspect all items returned for replacement requests. If the retuned product is found in
working order, we will return the same item received. However customers shall be responsible for all
shipping & handling charges incurred for getting the units back to customers.
z If returned products are found defective, we will replace the product and assume the shipping cost for
sending back the replacement unit to customers.
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z If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a
choice for a “Substitute” item at the same equal value.
z We do not provide exchange and replacement due to normal hardware upgrade according the market
after 14 days after the product is delivered.
z Our technicians will test the product before send out the replacement, any other demand for more than
two times replacement for the same product during replacement limit will be rejected.
z Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
z Warranty is void if purchase from unauthorized distributor or reseller.
z Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or
tampered with.
z Warranty is void for mishandling, improper use, or defacing the product.
z Abuse firmware upgrade without the authorized technician’s guidance.
z Warranty is void for physical damage, altered, either internally or externally, improper or inadequate
packaging when returned for RMA purposes.
z Warranty is void if damage has resulted from accident, dismantle, abuse, or service or modification by
someone other than the appointed vendor, souse, fission or the spare part has been over the period of
warranty.
z Warranty is void if product is damaged due to improper working environment or operation. (For example,
improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation
of electrical power, static electricity, using wrong power adapter, etc.)
z Warranty is void if damaged by the use of parts not manufactured or sold by FOSCAM.
z Damage caused by improper installation of third-party products.
z Warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
z Product beyond limited warranty.
Shipping Fee
z If products are defective or damaged under normal use or operation in the replacement limit, distributors
or resellers are responsible for the shipping cost the product back to customers, customers should
assume the shipping cost send the product to the point-of-purchase.
z During replacement limit, if customers ask for replacement due to the product does not fit for customer’s
personal expectation, customers should responsible for both shipping fee.
z Customers shall be responsible for both shipping fee if their product beyond the replacement limit but still
in warranty limit.
Repair Service Out Of Warranty
z FOSCAM provide extra repair service for product that out of warranty, it is chargeable. The total fee
contains device cost and service fee. Device cost (including accessories) is the standard uniform price
provide by FOSCAM.
z Different region may have different service fee, please contact the point-of-purchase to confirm that before
you ask for this service.
z Our technicians will quote the total price after detect the product, If customers refused to repair after the
quotation, customers need pay for the test fee, $3.5/hour. If agree with the quotation, test will be free.
z Repaired product out of warranty will obtains 3-month warranty from the date of the product back to
customers.
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Limitation of Liability
z FOSCAM is not responsible for other extra warranty or commitment promised by resellers, if your reseller
promised some extra commitment or warranty; please ask for written documents to protect your rights and
interests.
z FOSCAM does not offer refunds under any circumstances. Please contact the point-of-purchase and
follow their refund/return policy.
z FOSCAM shall not be liable under any circumstances for any consequential, incidental, special or
exemplary damages arising out of or in any connection with this agreement or the products, including but
not limited to lost profits, or any claim based on indemnity or contribution, or the failure of any limited or
exclusive remedy to achieve its essential purpose or otherwise. Purchaser's exclusive remedy, as against
FOSCAM, shall be the repair or replacement of defective parts. If FOSCAM lists a product on its website
specification in error or that is no longer available for any reason, FOSCAM reserves the right to explain it
without incurring any liability.
All rights reserved. FOSCAM and the FOSCAM logo are trademarks of ShenZhen FOSCAM
Intelligent Technology Limited., registered in the U.S. and other countries.
7 Obtaining Technical Support
While we hope your experience with the IPCAM network camera is enjoyable and easy to use, you may
experience some issues or have questions that this User’s Guide has not answered.
If you have problem with FOSCAM IP camera, please first contact FOSCAM reseller for solving the problems.
If our reseller cannot provide service, please contact our service department: tech@foscam.com .

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