Shin Heung Precision SAP-630 POS SYSTEM User Manual
Shin Heung Precision Co., Ltd. POS SYSTEM
User Manual
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| Document Description | User Manual |
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| Date Submitted | 2018-09-10 00:00:00 |
| Date Available | 2018-09-10 00:00:00 |
| Creation Date | 2018-09-05 15:51:12 |
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| Document Title | User Manual |
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POS SYSTEM SAP-630 SERIES SERVICE Manual CONTENTS SAP-630 Series 1. Precaution Statements 2. Product Specifications 3. Installation and Operation 4. Disassembly and Assembly 5. Maintenance and Adjustment 6. Troubleshooting 7. Exploded Views and Parts List 8. PCB Layout and Parts List 9. Wiring Diagram 10. Bock Diagram 11. Schematic Diagrams About this Manual This service manual describes how to perform hardware service maintenance for the SAM4S SAP-630 Series POS System Notes Notes may appear anywhere in the manual. They describe additional information about the item. Precaution symbols . Indicates a Safety Precaution that applies to this part component. . Indicates the part or component is an electro-statically sensitive device. Use caution when handling these parts. Copyright ⓒ 2018 by Shin Heung Precision. All right reserved. This manual may not, in whole or in part, be copied, photocopied, reproduced, translated or converted to any electronic or machine readable from without prior written permission of Shin Heung Precision . SAM4S SAP-630 SERIES July. 2018 V1.0 Printed in KOREA Overview of this POS System This service manual provides the technical information for many individual component systems and circuits and gives an analysis of the operations performed by the circuits. Schematics and specifications provide the needed information for the accurate troubleshooting. All information in this manual is subject to change without prior notice. Therefore, you must check the correspondence of your manual with your machine. No part of this manual may be copied or reproduced in any form or by any means, without the prior written consent of Shin Heung Precision. 1 Precaution Statements Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as electrical shock. 1-1 Safety Precautions 1. Be sure that all built-in protective devices are replaced. Restore any missing protective shields. 2. When reinstalling the chassis and its assemblies, be sure to restore all protective devices, including nonmetallic control knobs and compartment covers. 3. Make sure there are no cabinet openings through which people - particularly children might insert fingers and contact dangerous voltages. Such openings include excessively wide cabinet ventilation slots and improperly fitted covers and drawers. 4. Design Alteration Warning: Never alter or add to the mechanical or electrical design of the POS. Unauthorized alterations might create a safety hazard. Also, any design changes or additions will void the manufacturer’s warranty. 5. Components, parts and wiring that appear to have overheated or that are otherwise damaged should be replaced with parts that meet the original specifications. Always determine the cause of damage or over- heating, and correct any potential hazards. Components that are critical for safety are indicated in the circuit diagram by shading, ( ) or ( ). Use replacement components that have the same ratings, especially for flame resistance and dielectric strength specifications. A replacement part that does not have the same safety characteristics as the original might create shock, fire or other hazards. 8. The socket-outlet shall be installed near The equipment and shall be easily accessible 6. Observe the original lead dress, especially near the following areas : sharp edges, and especially the AC and high voltage supplies. Always inspect for pinched, out-of-place, or frayed wiring. Do not change the spacing between components and the printed circuit board. Check the AC power cord for damage. Make sure that leads and components do not touch thermally hot parts. 7. Product Safety Notice: Some electrical and mechanical parts have special safety-related characteristics which might not be obvious from visual inspection. These safety features and the protection they give might be lost if the replacement component differs from the original - even if the replacement is rated for higher voltage, wattage, etc. comply with the limits for a Class A digital device, SAM4S SAP-630 SERIES 9. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation 10. This equipment has been tested and found to pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense 1-1 1 Precaution Statements THE GRANTEE IS NOT RESPONSIBLE FOR ANY IMPORTANT NOTE : FCC RF Radiation Exposure CHANGES OR Statement EXPRESSLY APPROVED RESPONSIBLE FOR MODIFICATIONS BY THE COMPLIANCE. NOT PARTY SUCH This equipment complies with FCC RF radiation MODIFICATIONS COULD VOID THE USER ’ S exposure limits set forth for an uncontrolled AUTHORITY TO OPERATE THE EQUIPMENT environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS ATTENTION IL Y A RISQUE D'EXPLOSION SI LA BATTERIE EST REMPLACÉE PAR UNE BATTERIE DE TYPE INCORRECT. METTRE AU REBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS 1-2 SAM4S SAP-630 SERIES 1 Precaution Statements 1-2 Servicing Precautions WARNING: First read the-Safety Precautions-section of this manual. If some unforeseen circumstance creates a conflict between the servicing and safety precautions, always follow the safety precautions. WARNING: An electrolytic capacitor installed with the wrong polarity might explode. 1. Servicing precautions are printed on the cabinet. Follow them. 2. Always unplug the units AC power cord from the AC power source before attempting to: (a) Remove or reinstall any component or assembly (b) Disconnect an electrical plug or connector (c) Connect a test component in parallel with an electrolytic capacitor 3. Some components are raised above the printed circuit board for safety. An insulation tube or tape is sometimes used. The internal wiring is sometimes clamped to prevent contact with thermally hot components. Reinstall all such elements to their original position. 4. After servicing, always check that the screws, components and wiring have been correctly reinstalled. Make sure that the portion around the serviced part has not been damaged. 5. Check the insulation between the blades of the AC plug and accessible conductive parts (examples : metal panels and input terminals). 6. Insulation Checking Procedure: Disconnect the power cord from the AC source and turn the power switch ON. Connect an insulation resistance meter (500V) to the blades of AC plug. The insulation resistance between each blade of the AC plug and accessible conductive parts (see above) should be greater than 1 megaohm. 7. Never defeat any of the B+ voltage interlocks. Do not apply AC power to the unit (or any of its assemblies) unless all solid-state heat sinks are correctly installed. 8. Always connect an instrument’s ground lead to the instrument chassis ground before connecting the positive lead ; always remove the instrument’s ground lead last. 1-3 Precautions for Electrostatically Sensitive Devices (ESDs) 1. 2. 3. 4. 5. 6. 1-3 Some semiconductor (solid state) devices are easily damaged by static electricity. Such components are called Electrostatically Sensitive Devices (ESDs); examples include integrated circuits and some fieldeffect transistors. The following techniques will reduce the occurrence of component damage caused by static electricity. Immediately before handling any semiconductor components or assemblies, drain the electrostatic charge from your body by touching a known earth ground. Alternatively, wear a discharging wrist-strap device. (Be sure to remove it prior to applying power this is an electric shock precaution.) After removing an ESD-equipped assembly, place it on a conductive surface such as aluminum foil to prevent accumulation of electrostatic charge. Do not use freon-propelled chemicals. These can generate electrical charges that damage ESDs. Use only a grounded-tip soldering iron when soldering or unsoldering ESDs. Use only an anti-static solder removal device. Many solder removal devices are not rated as anti-static; these can accumulate sufficient electrical charge to damage ESDs. 7. 8. 9. Do not remove a replacement ESD from its protective package until you are ready to install it. Most replacement ESDs are packaged with leads that are electrically shorted together by conductive foam, aluminum foil or other conductive materials. Immediately before removing the protective material from the leads of a replacement ESD, touch the protective material to the chassis or circuit assembly into which the device will be installed. Minimize body motions when handling unpackaged replacement ESDs. Motions such as brushing clothes together, or lifting a foot from a carpeted floor can generate enough static electricity to damage an ESD. SAM4S SAP-630 SERIES 2 Product Specifications Specifications are correct at the time of printing. Product specifications are subject to change without notice. See below for product specifications. General Specifications Item Description PROCESSOR Intel Celeron N3160(Quad Core up to 2.24GHz) OS Android 6.0(Marshmallow) MEMORY SERIAL INTERFACE (RS-232C) LAN Remark Storage : eMMC 8GB SDRAM : DDR3 2GB Flow Control : ① CTS / RTS : H/W Flow Control RS-232C #1(DSUB-9) RS-232C #2(DSUB-9) ② XON / XOFF Voltage Supply : S/W Flow Control : VCC(+5V/1A) supplies at RS-232C#1~#4 RS-232C #3(RJ45) RS-232C #4(RJ45) 10/100 base-T ETHERNET(TCP/IP) SD CARD 1-Slot [64GB_max] SDHC Compatible MSR 1-Slot [option] 1/2 Track or 2/3 Track i-BUTTON Magnetic [option] DRAWER 3-port [ Default (internal) #1 USB 2-port [HOST] WIRELESS WiFi / Bluetooth [option] PRINTER Model Printing Speed : LTPF347E(SII) : 100mm/sec Type : Guillotine AUTO CUTTER RJ-11 #2,#3] Cutting Method : 1 Point Partial Cutting DISPLAY Operator Display Customer Display : 9.7” TFT-LCD(LED B/L), 1024x768 : 16char*2line LCD TOUCH 5-Wire Resistive KEY BOARD Flat Rubber Key Raised Key POWER CONSUMPTION POWER REQUIREMENT Detail Spec refer to Next Page : 160 Key : 90Key Approx. 40W (Regularity) AC 100-240V 50/60Hz ENVIRONMENT CONDITION Temperature : 0℃ ~ 45℃ humidity : 30% ~ 80% RH WEIGHT Approximately 12Kg DIMENSION(mm) 400(W) × 468(L) × 344(H) : With G-Drawer Set Size Table2-1 General Specifications SAM4S SAP-630 SERIES 2-1 2 Product Specifications 2-2 Appearance 2-2-1 Appearance Dimensions (mm) 400(W) : With G-Drawer 420(W) : With H-Drawer Figure2-1 Dimensions 2-2-2 Location Features ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨ ⑩ Printer Cover SD Card Key Board USB Drawer Customer LCD Display (16char*2line LCD) Operator LCD Display(9.7” LED Panel 1024*768) Mode Key MSR Dallas Key (i-BUTTON) Figure2-2 Location Features 2-2 SAM4S SAP-630 SERIES 2 Product Specifications 2-3 Thermal Printer Specifications 2-3-1 Printer Specification (3”) Item Description Model LTPF347E Print Method Thermal Line Printing Total Number of Dots Printing Format Dot Pitch SII 576 Dots / I Line Vertical : 0.125 mm Horizontal : 0.125 mm Printing Speed 100 mm/Sec Printing Direction Unidirectional Friction Feed Paper Feeding Feeding Method Friction Feed Minimum Feed Pitch 0.0625 mm Feeding Speed 100 mm/Sec Power Voltage 24V/24V (Recommend) Head/Motor Circuit Input Voltage 5V Head Control/Sensor Heat Element Density 8 Dots/mm (200dpi) Total Head Elements 576 Dots/Dot Line Available Printing Width 72 mm Heat Element Typical Ω 1500 Ω ±3% Power Supply Volt Printer Head 4-Phase Bi-Polar Stepping Motor Line Feed Motor Sensor Auto Cutter Remark Head Temperature Thermistor Paper-End Sensor Reflecting Photo Sensor Printer Cover Open Sensor Micro Switch Type Guillotine Type TPH 100Km , 1×108 Pulses Auto-cutter 1,000,000 Cuts Reliability Dimension (mm) 110.2 (W) ×54 (D) ×25.8 (H) Weight Approx. 175 g SII Paper : PD-160R-N (Oji paper co.,Ltd) Table2-2 Thermal Printer Specifications SAM4S SAP-630 SERIES 2-3 2 Product Specifications 2-3 Thermal Printer Specifications 2-3-2 Paper Specification Item Description Paper Type Single-ply Thermal Paper Roll Paper Size 79.5 mm±0.5 mm (Width) ×80 mm or less Specified Paper Original Paper No : HPK-110 (Hansol paper XT) Remark Table2-3 Paper Specification Note: The following paper can be used instead of the specified paper above. TF50KS-E: Nippon paper industries Co.,Ltd. PD 160R : New Oji paper Mfg, Co.,Ltd. F380 : Kansaki specialty papers, Inc. (USA) 2-3-3 Printable Area The Printable area of a paper with width of 79.5mm is 72.0mm(576 dots) and the space on the right and left sides are approximately 4.0mm. a = 79.5±0.5 mm (Paper Width) b = 0.141 mm (1 Dot) c = 72.0 mm(576 Dots/Printable Area) d = 4.0 mm (Left Space) e = 4.0 mm (Right Space) Figure2-3 Printable Area 2-3-4 Character Specification Item Description Character Structure 12(W) × 24(H) Font (Including a Horizontal) Character Size 1.25 mm(W) ×3.0 mm(H) Column Pitch 1.5 mm Line Pitch 3.75 mm (Including 6-dot Line Spacing) Number of Column 32 (12×24 Dots/Character) Remark Table2-4 Character Specification 2-4 SAM4S SAP-630 SERIES 2 Product Specifications 2-4 Power Specifications 2-4-1 Power Specification Item Input Voltage & Current Description Remark AC 100~240V, 800mA, 50/60Hz (Min : 90V, Max : 264V) [AC/DC Adaptor(24V/2.5A) Internal] Power Consumption Peak : 50W Table2-5 Power Specification 2-5 Interface Specifications 2-5-1 RS-232C Serial Interface Specification Item Description Data Transmission Serial Data Transmission Synchronization Asynchronous Hand Shaking H/W : CTS / RTS (Flow Control) S/W : XON / XOFF Signal Level XON : ASC Code 11h XOFF : ASC Code 13h Logic”1” (MARK) : -3V ~ -15V Logic”0” (SPACE) : +3V ~ +15V Baud Rate 2400 / 9600 / 19200 / 38400 / 57600 / 115200 bps Data Word Length 7 Bit / 8 Bit Parity None / Even / Odd Connector Voltage Supply Remark DB9P Male : COM#1, COM#2 RJ-45 Modular Jack : COM#3, COM#4 VCC(+5V/1A):COM#1~#4 VCC(+5V/1A):USB#1~#2 Table2-6 RS-232C Serial Interface Specification CAUTION : “VCC” is supplied for the Barcode or other devices. Supply current 1A is total value including COM#1~COM#4. If the Total Power Consumption exceeds specification (1A), the system cuts “VCC” of COM#1~COM#4. “VCC “ is supplied for the USB Device. Supply current 1A is total value including USB1#~USB#2. If the total Power Consumption exceeds specification (1A), the system cuts “VCC” of USB#1~USB#2. SAM4S SAP-630 SERIES 2-5 2 Product Specifications 2-5 Interface Specifications 2-5-2 RS-232C Signal Description PIN NO Signal Name Direction DCD IN Carrier Detect RXD IN Receive Data TXD OUT Transmit Data DTR OUT Data Set Ready GND DSR IN DSUB9 RJ45 Function Data Terminal Ready RTS OUT CTS IN Clear To Send RI IN Ring Indicator +5V/500mA Request To Send Total Power : 1A (COM#1,#2 : Pin9, COM#3,#4 : Pin1 ) 2-6 SAM4S SAP-630 SERIES 2 Product Specifications 2-5 Interface Specifications 2-5-3 RS-232C Interface Cable (COM1, COM2) 15m USER SIDE (DSUB25 MALE) SAP-630 SIDE (DSUB9 FEMALE) (+5V) ( PIN CONNECTION ) 15m USER SIDE (DSUB9 MALE) SAP-630 SIDE (DSUB9 FEMALE) (+5V) ( PIN CONNECTION ) CAUTION : COM#1~COM#2 supplies “+5V” to DSUB9 “Pin Num 9”. SAM4S SAP-630 SERIES 2-7 2 Product Specifications 2-5 Interface Specifications 2-5-3 RS-232C Interface Cable (COM3, COM4) 15m SAP-630 SIDE (RJ-45 Modular) 4(RXD) 3(TXD) 2(DSR) 7(S.GND) 8(DTR) 5(RTS) 6(CTS) 2(RXD) 3(TXD) 4(DTR) 5(S.GND) 6(DSR) 7(RTS) 8(CTS) USER SIDE (DSUB9 MALE) ( PIN CONNECTION ) 15m SAP-630 SIDE (RJ-45 Modular) 4(RXD) 3(TXD) 2(DSR) 7(S.GND) 8(DTR) 5(RTS) 6(CTS) 3(RXD) 2(TXD) 20(DTR) 7(S.GND) 6(DSR) 4(RTS) 5(CTS) USER SIDE (DSUB25 MALE) ( PIN CONNECTION ) CAUTION : COM#3~COM#4 supplies “+5V” to RJ45 “Pin Num 1”. 2-8 SAM4S SAP-630 SERIES 2 Product Specifications 2-5 Interface Specifications 2-5-4 USB Interface Specification Item Description Transfer Type Remark ● BULK ● Bi-Direction, Half-Duplex Data Signal ● Differential Signal Pair (D+ / D-) ● NRZI Format Data Format ● Zero Bit Stuffing after 6 Ones Transceiver ● Differential Common Mode Range : 0.8 ~ 2.5[V] ● Differential Receive Sensitivity : 200[mV] ● Single End Receive Threshold : 0.8 ~ 2.5[V] Speed ● 480Mbps, 12Mbps Power ● Supply 5V/500mA (For HID) Cable & Connector Support Spec ● Cable :5m/2m ● Connector :A type ● USB Spec Version 2.0 2-5-5 USB Signal Description Pin No Signal Name Color SHELL Shield Drain Wire VBUS Red Function Frame GND Host Power : DC5[V] / 500[mA] D- White Differential Data Line D+ Green Differential Data Line GND Black Signal GND 2-5-6 USB Interface Cable USER SIDE SAP-630 SIDE "B" TYPE PLUG "A" TYPE PLUG ( USB CABLE ) SAM4S SAP-630 SERIES 2-9 2 Product Specifications 2-5 Interface Specifications 2-5-7 LAN (IRC) Signal Description Pin No Signal Name Signal Direction Function ENET TX+ OUT Ethernet Transmit Data Line(+) ENET TX- OUT Ethernet Transmit Data Line(-) ENET RX+ IN Ethernet Receive Data Line(+) N.C N.C ENET RX- IN N.C N.C Ethernet Receive Data Line(+) 2-5-8 LAN (IRC) Interface Cable MAX 100M SAP-630 SIDE 1(ENET TX+) 2(ENET TX-) 3(ENET RX+) 4(N.C) 5(N.C) 6(ENET RX-) 7(N.C) 8(N.C) 1(ENET TX+) 2(ENET TX-) 3(ENET RX+) 4(N.C) 5(N.C) 6(ENET RX-) 7(N.C) 8(N.C) USER SIDE ( POS to POS IRC I/F CABLE ) 1(ENET TX+) 2(ENET TX-) 3(ENET RX+) 4(N.C) 5(N.C) 6(ENET RX-) 7(N.C) 8(N.C) 1(ENET TX+) 2(ENET TX-) 3(ENET RX+) 4(N.C) 5(N.C) 6(ENET RX-) 7(N.C) 8(N.C) ( POS to HUB IRC I/F CABLE ) 2-10 SAM4S SAP-630 SERIES 2 Product Specifications 2-5 Interface Specifications 2-5-9 DRAWER Signal Description Pin No Signal Name Direction S.G DRAWER#OUT OUT DRA_COMP IN +24V DRAWER#OUT OUT F.G Function Signal GND Drawer Kick-Out Driver Signal. Drawer Open / Close Signal Supply DC +24[V] Drawer Kick-Out Driver Signal. Frame GND CAUTION : Make sure that installed “+24V Cash Drawer”. Make sure that the Cash Drawer Solenoid Resistance is more than 20[Ohm] 2-5-10 DRAWER Interface Cable DRAWER COMPULSORY RJ11 6P (DRAWER I/F CABLE) USER SIDE SAP-630 SIDE ( DRAWER CONNECTOR ) SAM4S SAP-630 SERIES 2-11 3 Installation and Operation 3-1 Touch Calibration No Setup Method Remark Click the menu Click Touch Screen “APP” Click Calibration SAM4S SAP-630 SERIES 3-1 3 Installation and Operation Follow below steps 3-2 SAM4S SAP-630 SERIES 3 Installation and Operation 3-2 Application Management 3-2-1 Application INSTALL No Setup Method Remark Click “the APKInstaller” SAM4S SAP-630 SERIES 3-3 3 Installation and Operation Click “the APK” 3-4 Click Install SAM4S SAP-630 SERIES 3 Installation and Operation You can check what is installed on the menu screen. SAM4S SAP-630 SERIES 3-5 3 Installation and Operation 3-2 Application Management 3-2-2 Application UNINSTALL No Setup Method Remark Click “Settings” Click “the APK” 3-6 SAM4S SAP-630 SERIES 3 Installation and Operation Click on the app you want to delete. Click “UNINSTALL” button. SAM4S SAP-630 SERIES 3-7 3 Installation and Operation Click “OK” You can check the success message. 3-8 SAM4S SAP-630 SERIES 3 Installation and Operation 3-3 System Set Up In the system user can setup according to their own requirements, such as network connection, language, Input methods, Display brightness, Sound output and check storage space No Setup Method Remark Click Settings Icon. WIFI When opened WIFI Setting would search available wireless router signals, user just select a router and input correct password then could browser internet. If the router does not have password, WIFI would connect it directly SAM4S SAP-630 SERIES 3-9 3 Installation and Operation Ethernet First, check box to turn on Ethernet, click “Ethernet” to choose connection type. Display This is for Display setting; Brightness: Click to setup brightness of backlight. Font Size: Click to setup system font size according to their preference. 3-10 SAM4S SAP-630 SERIES 3 Installation and Operation Language & Input User can set the language for system menus according to their Country or preference. (About 60 languages supported) System default support Chinese and English, user need manual installing other input methods. SAM4S SAP-630 SERIES 3-11 3 Installation and Operation 3-4 Hardware Self Test 3-4-1 INSTALL UTILITY No Setup Method After Remark Install “Utility Apk” Click this APK Check the F/W versions (OS & Micom) 3-12 SAM4S SAP-630 SERIES 3 Installation and Operation 3-4 Hardware Self Test 3-4-2 DISPLAY TEST Test Remar Method Press “DISPLAY TEST” from the main menu in the Touch Screen. Display TEST Check the LCD State.(9.7inch LCD). You must touch the screen for test is done. SAM4S SAP-630 SERIES 3-13 3 Installation and Operation 3-4 Hardware Self Test 3-4-3 TOUCH TEST Test Remar Method Press “TOUCH TEST” from the main menu in the Touch Screen. Touch TEST 3-14 Touch the 4 Circles or Press and drag 4 Circles. SAM4S SAP-630 SERIES 3 Installation and Operation 3-4 Hardware Self Test 3-4-4 Contrast TEST Test Method Remar Press “CONSTRAST TEST” from the main menu in the Touch Screen. CONTRAST TEST Adjust “Brightness” SAM4S SAP-630 SERIES 3-15 3 Installation and Operation 3-4 Hardware Self Test 3-4-5 DRAWER Port TEST Test Method Remar Press “DRAWER TEST” from the main menu in the Touch Screen. DRAWER TEST When DRAWER Open , DRAWER Status is changed 3-16 SAM4S SAP-630 SERIES 3 Installation and Operation 3-4 Hardware Self Test 3-4-6 Ethernet TEST Test Method Remark Connect The UTP CABLE to Ethernet Port Press “ETHERNET TEST” from the main menu in the Touch Screen. Ethernet TEST SAM4S SAP-630 SERIES 3-17 3 Installation and Operation 3-4 Hardware Self Test 3-4-7 Serial Port TEST Test Remar Method Connect Loop-back Test Connector to SERIAL Port 1(DCD) 2(RXD) 3(TXD) 4(DTR) 5(S.GND) 6(DSR) 7(RTS) 8(CTS) 9(RI) (CONNECTOR CIRCUIT ) COM1,2 (MALE) (RJ-45 Test Connector) (DSUB9 Test Connector) Press “SERIAL TEST” from the main menu in the Touch Screen. SERIAL PORT TEST Check the Port #1,#2,#3,#4 3-18 SAM4S SAP-630 SERIES 3 Installation and Operation 3-4 Hardware Self Test 3-4-8 Beep TEST Test Method Remar Press “BEEP TEST” from the main menu in the Touch Screen. BEEP TEST Check the Beep #1, #2 SAM4S SAP-630 SERIES 3-19 3 Installation and Operation 3-4 Hardware Self Test 3-4-9 MSR TEST Test Method Press “MSR TEST” from the main menu in the Touch Screen. MSR TEST 3-20 When you swipe a magnetic card, If you see the value of the card .Test is done. SAM4S SAP-630 SERIES 3 Installation and Operation 3-4 Hardware Self Test 3-4-10 WIFI TEST Test Method Press “WIFI TEST” from the main menu in the Touch Screen. WIFI TEST Press WIFI ON button and then show the dbm. SAM4S SAP-630 SERIES 3-21 3 Installation and Operation 3-4 Hardware Self Test 3-4-11 BLUETOOTH TEST Test Method Press “BLUETOOTH TEST” from the main menu in the Touch Screen. BLUETOOTH TEST 3-22 Press ON button and then show the list of devices. SAM4S SAP-630 SERIES 3 Installation and Operation 3-4 Hardware Self Test 3-4-12 KEYBOARD TEST Test Method Remar Press “KEY BOARD TEST” from the main menu in the Touch Screen. KEYBOARD TEST Press “KEY BOARD 160KEY” on Keyboard. When You press Keys, Button is changed to black Test is done. SAM4S SAP-630 SERIES 3-23 3 Installation and Operation 3-4 Hardware Self Test 3-4-13 REAR DISPLAY TEST Test Method Remark Press “REAR DISPLAY TEST” from the main menu in the Touch Screen. REAR DISPLAY TEST Check the Rear Display(2Line LCD). 3-4 Hardware Self Test 3-4-14 MODE TEST Test Method Remar Press “MODE TEST” from the main menu in the Touch Screen. MODE TEST When the key is turned ,If you see the all testing mode value, test is done 3-24 SAM4S SAP-630 SERIES 3 Installation and Operation 3-4 Hardware Self Test 3-4-15 Printer TEST Test Method Remark Press “MODE TEST” from the main menu in the Touch Screen. Press “PRINTER” from the main menu in the Touch Screen. PRINTER TEST Click the Print button. Open the Print Cover and then show the Error messages. SAM4S SAP-630 SERIES 3-25 3 Installation and Operation 3-4 Hardware Self Test 3-4-16 DALLAS TEST Test Method Remar Press “DALLAS TEST” from the main menu in the Touch Screen. DALLAS TEST When You connect Dallas key to Dallas module, You can see the numbers on Screen. 3-4 Hardware Self Test 3-4-17 SD CARD TEST Test SD CARD TEST 3-26 Method Remar Insert SD Card Press “SD CARD TEST” from the main menu in the Touch Screen. SAM4S SAP-630 SERIES 3 Installation and Operation SAM4S SAP-630 SERIES 3-27 3 Installation and Operation 3-5 System Configuration 3-5-1 Configuration Figure 3-1 System Configuration 3-28 SAM4S SAP-630 SERIES 3 Installation and Operation 3-6 Installation 3-6-1 Options No. Item Description Dallas Key 5EA, 10EA, 15EA Water Proof Default MSR 1Slot Remark Selectable Table 3-1 Option 3-6-2 Supplies No. Item Description Paper Roll 1EA Mode Key VD, REG, X, Z, P, C User Manual 1 EA Remark Table 3-2 Supplies SAM4S SAP-630 SERIES 3-29 3 Installation and Operation 3-7 Installation 3-7-1 Paper Roll Installation 1. Open the cover printer. 2. Pulling the Orange Lever will open paper cover in Figure3-2-①. 3. Ensure that the paper is being fed from the bottom of the roll. Place the roll into the concave bottom of the printer. And put the leading edge of the paper over the printer in Figure3-2-②. 4. Close the printer cover slowly until it locks firmly. 5. Tear off the excess paper. Figure 3-2 Paper Installation 3-30 SAM4S SAP-630 Series 3 Installation and Operation 3-7 Installation 3-7-2 Installation of MSR Assembly Caution : ꞏ Before installation, be sure to turn off the power switch. ꞏ Use gloves to protect your hand from being cut by the angle and the chassis. ꞏ Connect all the cables correctly. When connecting or disconnecting the cables, be careful not to apply stress to the cables. (It may cause disconnection) ꞏ Be careful not to bind interface cables and AC power cord together. 1 by using a (-) shaped screw driver. 1. Cut off the area (MSR assembly area) shown in the Figure 3-3-○ 2 shows the difference before and after. 2. Figure 3-3-○ Figure 3-3 MSR Installation (1) SAM4S SAP-630 SERIES 3-31 3 Installation and Operation 3-7 Installation 3-7-3 Installation of MSR Assembly 1 -○ a . 1. Connect Ground Wire & MSR Harness of MSR Assembly to the main set as shown in Figure 3-4-○ 2. Tidy up the connectors of Ground Wire & MSR Harness by inserting them into the MSR Assembly 1 -○ b . (Connectors should be hidden inside the MSR Assembly), Figure 3-4-○ 2 , Figure 3-4-○ 3 . 3. Insert MSR Assembly into the main set bracket holes as in Figure 3-4-○ 4 . 4. Tighten MSR Assembly by moving it to the direction shown in Figure 3-4-○ Figure 3-4 MSR Installation (2) 3-32 SAM4S SAP-630 SERIES 3 Installation and Operation 3-7 Installation 3-7-4 Installation of MSR Assembly 1. Figure 3-5 shows the MSR Assembly is in position Figure 3-5 MSR Installation (3) SAM4S SAP-630 Series 3-33 3 Installation and Operation 3-8 Operation Note: Before using this POS for the first time, leave it powered ON in the REG mode for at least 24 hours. This allows the MS-Lithium Rechargeable battery, which maintains the POS’s memory while the power is OFF, to fully charge. 3-8-1 Mode Switch The position of the Mode Switch determines the action of the POS. The modes are described in Table 3-3 OFF VOID REG Mode Key VOID VD OFF REG REG Function Use to void (correct) items outside of a sale. The Register is inoperable. Used for normal registrations. Used to read register reports and perform other manager functions. Used to read register reports and reset totals to zero. Used to program the register Used for H/W tests and special setting. Figure3-6 Mode Switch Table3-3 Mode Switch Function The mode keys can be used to access the following key lock positions. Mode VOID Accessible Position Void, Off, Register, Manager Off, Register, Manager Off, Register, Manager, Clear Totals PGM Remark Void, Off, Register, Manager, Clear Totals, Program Void, Off, Register, Manager, Clear Totals, Program, Service Mode Table3-4 Key Function Note : Key can be removed from the key lock in the OFF or REG position. 3-34 SAM4S SAP-630 SERIES 4 Disassembly and Assembly Caution : · Before installation, be sure to turn off the power switch. · Use gloves to protect your hand from being cut by the angle and the chassis. · Connect all the cables correctly. When connecting or disconnecting the cables, be careful not to apply stress to the cables. (It may cause disconnection) · Be careful not to bind interface cables and AC power cord together. 4-1 Disassembling the Case Upper Block 4-1-1 Ass’y Case Upper 1. Open the ASS'Y COVER PRINTER(B) and lift it off. (Page7-1) 2. Remove the five screws(C19:4pcs, C20:1pcs) from the ASS'Y CASE LOWER(G). (Page7-4) 3. Separate the two harnesses(ⓑ,ⓗ) from the INTERFACE BRKT(G-28). (Page7-11) 4. Separate the two harnesses(ⓒ,ⓘ) from the MOTHER BOARD(G-37). (Page7-11) 5. Lift off the ASS'Y CASE UPPER(C) from the ASS'Y CASE LOWER(G). (Page7-1) 4-1-2 Ass’y Front LCD Display 1. Separate the ASS'Y LCD DISPLAY(A) from the ASS'Y CASE UPPER (C). (Page7-1) 2. Remove the two CAP RUBBER(A-17) on the ASS’Y LCD DISPLAY(A).(Page7-2) 3. Remove the two screws(A-16) on the ASS’Y CASE UPPER(C). (Page7-2) 4. Remove the four screws(A-15) on the LCD HOLDER(A-14) and separate the LCD HOLDER(A-14). 5. Remove the four screws(A-13) on the LCD REAR(A-12) and separate the LCD REAR(A-12).(Page7-2) 6. Remove the six screws(A-9) from the BRKT LCD(A-6) and separate the LCD FRONT(A-1).(Page7-2) 7. Separate the TOUCH PANEL(A-3) and DISPLAY-LCD(A-5) from the BRKT LCD(A-6). (Page7-2) 4-1-3 Ass’y Rear Display 1. Separate the ASS'Y TURRET from the ASS'Y CASE UPPER (C). (Page7-4) 2. Remove the screw(C-28) on the TURRET REAR(C-27) . (Page7-4) 3. Separate the TURRET REAR(C-27) and remove the two screws(C-26). (Page7-4) 4. Separate the UNIT-REAR DISPLAY (C-24) from the TURRET FRONT(C -22). (Page7-4) 4-1-4 Ass’y Cover Mode Switch 1. Separate the ASS'Y COVER MODE S/W from ASS'Y CASE UPPER(C). (Page7-4) 2. Remove the four screws(C-14 and C-18) on the ASS'Y COVER MODE S/W and separate the ASS'Y SWITCH ROTARY (Reference:C-15), LED BOARD(C-13) from the COVER MODE S/W(C-11). (Page7-4) 3. Remove the two screws(C-17) on the ASS'Y SWITCH ROTARY(Reference:C-15) and separate the BRKT MODE SWITCH(C-16) and the SWITCH ROTARY (C-15). (Page7-4) SAM4S SAP-630 SERIES 4-1 4 Disassembly and Assembly 4-2 Disassembling the Case Lower Block 4-2-1 Ass’y Printer 1. Open the ASS'Y COVER PRINTER(B) and lift it off. (Page7-1) 2. Separate the GROUND(ⓙ and ⓛ) from the ASS'Y CASE LOWER(G). (Page7-6,Page7-11) 3. Remove the two screws(G-7) from the ASS'Y CASE LOWER(G). (Page7-11) 4. Separate the ASS'Y PRINTER from the ASS'Y CASE LOWER(G). (Page7-11) 4-2-2 Ass’y key Board 1. Separate the two FPC cables from the MOTHER BOARD(G-37). And then lift off the ASS’Y KBD(E or F).(Page7-11) 4-2-3 Ass’y Dallas Key 1. Disconnect the Harness of the ASS’Y DALLAS KEY(G-5) from the MOTHER BOARD(G-37).(Page7-11) 2. Lift up the ASS'Y DALLAS KEY. 3. If don’t use it, only lift up COVER FRONT(G-6) from the ASS'Y CASE LOWER(G).(Page7-15,Page7-11) Note There are three types in DALLAS KEY; ADDIMAT KEY, DALLAS KEY or ADDIMAT KEY 4-2-4 Ass’y MOTHER BOARD 1. Separate the six harnesses(ⓒ,ⓘ,ⓜ,ⓝ,ⓡ,ⓢ) and remove the six screws(G-38:5pcs,G-42:1pcs). 2. Remove the one screw(G-40) and separate the Wifi/Bluetooth module from the MOTHER BOARD(G-37). 3. Separate the MOTHER BOARD(G-37).(page7-11) 4. Remove the one screw(G-43) and separate the PLATE SHIELD(G-35) from the ASS’Y LOWER(G). (page7-11) 4-2-5 Ass’y USB BOARD 1. Remove the one screw(G-12) and separate the harnesses(n) from the MOTHER BOARD(G-37).(Page7-11) 2. Lift up the USB BOARD(G-11).(Page7-11). 4-2 SAM4S SAP-630 SERIES 5 Maintenance and Adjustment 5-1 Maintenance 5-1-1 Cleaning the Printer Head Paper dust on the heating elements may lower the print quality. In this case, clean the print head as follows: After printing, the printer head can be very hot. Be careful not to touch it. Also let it cool before you clean it. Do not damage the printer head by touching it with your fingers or any hard object. 1. Turn the POS System power switch off. 2. Open the Printer Cover. 3. Open the cover of paper supplier with pushing the ORANGE CAP LEVER. 4. Clean the Printer Head Thermal Element with a cotton swab moistened with alcohol solvent. (ethanol, methanol or IPA ) 5. After confirming that alcohol solvent has been dried up completely, close the cover of paper supplier until be locked. Figure 5-1 Clean the Printer Head Caution: Note that the thermal head(Thermal Element and Radiation Plate) becomes very hot during normal operation. To prevent the danger of burn injury from thermal, be sure to wait for about 10 minutes after turning power off before beginning the cleaning. SAM4S SAP-630 SERIES 5-1 5 Maintenance and Adjustment 5-1 Maintenance 5-1-2 Removing Paper Jam When the paper jam occurs, buzzer will beep and error message will be shown on the display. In this case, open the COVER PRINTER with power ON. If the PRINTER COVER will not open, follow the below steps. 1. Lift it off COVER. (Figure 5-3-①) 2. Turn the KNOB(Orange color) forward or backward until the buzzer beep stops as illustrated Figure5-3-②. 3. Remove the jammed paper from the PRINTER. Figure 5-3 Removing Paper Jam 5-2 SAM4S SAP-630 SERIES 6 Troubleshooting 6-1 System power-up sequence The following lists the chain of events that occur when you turn on the POS. You can follow this list as one means of determining if the POS is operating correctly. When the power switch is turned on, these events occur: 6-1-1 Main B’D power-up sequence All devices (CPU, Memory, Controller…etc,) are reset. The OS & application program is copy from eMMC to DDR3 (2GB). It takes about 10 sec. Now, Application program is run on DDR3 and TFT-LCD is displayed. All devices (micom, Memory…etc,) are reset. The power 5V LED are light on IO B’D. (LED1) And then, IO MICOM(U17) is waiting for communication with main CPU. 6-1-3 LCD B’D power-up sequence The micom (ATMEGA8) is reset. The power(5V) LED are light on LCD B’D The Rear 2Line LCD are displayed And then, LED B’D is waiting for communication with main B’D. SAM4S SAP-630 SERIES 6-1 6 Troubleshooting 6-2 Power problem 6-2-1 Verifying the power supply Checking AC power cord. Checking the power switch whether it is connected well. Separate the power harness between SMPS and MAIN B’D. And measure the DC output voltage on SMPS (+24V) If it does not go out, please replace the SMPS. If it output voltage is ok, check next. 6-2-2 Verifying the MAIN B’D power line Checking the power 5V LED on MAIN B’D (LED1), if it is on or not. If the power 5V LED are off, It must be short between power line and ground. (+V5S) In this case, power off and separate the SMPS, MAIN B’D, LCD B’D and measure the resistance between power line and ground. Measure other voltage.(Ex : VDD3.3V, VDD1.8V, Vserial) If these voltages above mentioned do not go out, check the appropriate regulator or component. And check power line is short or open. 6-2-3 Verifying the LCD B’D power line The LCD B’D source voltage (VDD5V) is supplied the IO B’D Checking the power LEDs on lcd B’D, if it is on or not. If the power LEDs are off, It must be short between power line and ground. (VDD5V) In this case, power off and measure the resistance between power line and ground. Measure other voltage.(Ex : +V3.3S, LCDVDD, VLED+) If these voltages above mentioned do not go out, check the appropriate regulator or component. And check power line is short or open. NOTE : During servicing & repairing, Be careful against receiving an electric-shock. 6-2 SAM4S SAP-630 SERIES 6 Troubleshooting 6-3 Back-light, LCD, Data Memory, RTC, Battery Problem 6-3-1 Back-light of TFT-LCD problem Check the back-light voltage (VLED+ 19.2V) on LCD B’D. Check harness → Harness between MAIN B’D and LCD B’D (30-pin). → Harness between LCD B’D and TFT-LCD (IPEX cable 30-pin). Check the signal (Back-light adjust signal) → Check this signal whether it short / open. 6-3-2 TFT-LCD panel problem (No display) Check the LCD LVDS signals at LVDS Connector on Main B’D. → Measure these signals and check whether it short/open or not Check harness. → Harness between Main B’D and LCD B’D. (20-pin). Check the voltage VLCD3.3V. This voltage is used for TFT-LCD panel logic.(MAIN B’D output) Check the LVDS Cable between LCD B’D and TFT-LCD panel (IPEX CABLE 30-pin) 6-3-3 RTC problem Check backup circuit on MAIN B’D → Check the RTC clock, this frequency is 32.768KHz → Check battery voltage whether above 2.5V or not. SAM4S SAP-630 SERIES 6-3 6 Troubleshooting 6-4 LAN, USB, Serial Port Problem 6-4-1 LAN Cable NOT attached (Green LED of LAN connector does not turn on). → Check LAN cable. Refer to chapter 2 cable connection diagram. → For IRC (Inter Register Communication), It has to be used the cross cable. → For LAN, It has to be used the direct connection cable. → Check LAN RJ-45 modular jack insert right position.. Communication fail occurs (Yellow LED of LAN connector does not blank). → Check LAN cable whether cable wire is open or not. → Check cable length. Based on LAN specification, the cable length has to less than 100M. → Check MAIN B’D and related circuit & component whether short or not. Related System Clock. → Check the crystal, if it operates correctly or not. → Clock frequency is 25MHz. (LX1) 6-4-2 USB USB device NOT attached and Communication fail occurs. → Check USB device whether it is broken or not. → Check USB version. This product supports USB 2.0 version. → Check related circuit & component whether short or not. → Check USB source voltage (+5V) for HID (Ex ; Mouse, Keyboard, Scanner…etc,.) → Check the Cable for front USB Connector 6-4-3 Serial (COM#1 ~ COM#4) Communication fail occurs. → Check communication setting parameter (Speed, Parity, Data Bit…etc,.) → Check the interface cable. Refer to Chapter 2 for cable connection. → Check the RS232 driving voltage (+12V, -12V). → Measure +12V, -12V on main B’D. If -12V voltage level is less than -7.0V, it is OK. → Check related circuit & component whether open or not. → Check controller chip and related circuit. (COM#1:U43, COM#2:U44, COM#3:U46, COM#4:U45) → Perform the loop-back test at self test mode. Refer to Chapter3 for loop-back connection. Scanner device NOT attached and Communication fail occurs. → The source voltage (+5V) for scanner comes out at COM#1,#2,#3,#4.. → Check the power consumption of scanner. This product limits the power current; → Scanner is less than 300[mA]. (Recommend) → Check related circuit & component whether open or not. 6-4-4 SDCARD Operation Fail. → Performs the SDCARD test at H/W test Utility. → Check the harness between SD B’D and Main B’D, if it is connected or not. → Check the 10-Pin harness, it is OK or not. → Check related circuit & component whether short or not. 6-4 SAM4S SAP-630 SERIES 6 Troubleshooting 6-5 LCD B’D Problem (Boot, LCD Panel, Touch Panel, Rear LCD, LED) 6-5-1 LCD B’D Boot problem Related RESET → Check the reset signal of ATMEGA8 (U1) input. → Check related circuit & component whether short or not. → Check the harness Between Main B’D and LCD B’D, if communication is OK or not. Related Program → The micom(ATMEGA8, U1) has the internal flash to store the program. → Check the program is broken or erased. → For program download or upgrade, refer the chapter 3. Related System Clock → Check the crystal, if it operates correctly or not. → Clock frequency is 14.7456MHz. 6-5-2 LCD Panel problem Operation Fail → Performs the LCD panel test at H/W test Utility. → Check the power voltage (VLCD3.3V) on LCD B’D. → Check the IPEX cable between LCD panel to LCD B’D. → Check related circuit & component whether short or not. → Check the Micom on LCD B’D whether it works normally or dead. → Check the harness between LCD B’D and Main B’D, if communication is OK or not. 6-5-3 Touch panel problem Operation Fail → Performs the touch panel test at H/W test Utility. → Check the FPC harness between touch panel to LCD B’D. → Check related circuit & component whether short or not. → Check the harness between LCD B’D and Main B’D. 6-5-4 Rear LCD problem Operation Fail → Performs the Rear LCD test at H/W test Utility. → Check the harness between Rear LCD to LCD B’D. → Check the harness between LCD B’D to Main B’D. → Check related circuit & component whether short or not. 6-5-5 LED B’D problem Operation Fail → Performs the LED test at H/W test Utility. → Check the harness between LED B’D to LCD B’D. → Check related circuit & component whether short or not. SAM4S SAP-630 SERIES 6-5 6 Troubleshooting 6-6 Main B’D problem (Boot, Thermal Printer, Feed motor, Auto-cutter) 6-6-1 Boot Flash ROM (MX29F800CBTI-70) problem of Main B’D Related RESET → Check the reset block (LM809M3X, U51) & reset time (150 ~ 270ms). Related System signals (Address, Data, nCE, nOE, nWE) → Check these signals whether it short / open. Related System Clock → Check the crystal, if it operates correctly or not. → Clock frequency is 9.216MHz. Related boot Flash ROM program. → If the boot program is erased during servicing, boot error is occurred. 6-6-2 Thermal Printer problem Print Operation Fail → Check the Flat cable between PRINTER and Main B’D, if it is connected or not. → Check the TPH voltage.(+24V), → Check the Control Signal on micom (data, clk, latch, strobe) → Check the Thermister of printer. → Check the ADC port of micom. → Check related circuit & component whether short or not. Feed motor Operation Fail → Check the harness between PRINTER and Main B’D, if it is connected or not. → Check the Voltage.(+24V), → Check the Phase signal. → Check the Driver (TEA3718, U36,39) enable signal. → Check the sensor’s input. → Check related circuit & component whether short or not. 6-6-3 Auto-cutter problem cutting Operation Fail → Check the Flat cable between PRINTER and Main B’D, if it is connected or not. → Check the Driver (TEA3718, U41) enable signal. → Check the sensor’s input. → Check related circuit & component whether short or not. 6-6 SAM4S SAP-630 SERIES 6 Troubleshooting 6-7 Main B’D problem (Key Board, Mode key, Drawer, MCR, Dallas-key) 6-7-1 Key Board & Mode Key Key Board Operation Fail → Check the FPC harness between Key Board and IO B’D. → Check the key scan part (74HC138, U24, U26, U27) and key return part(74HCT541, U25). → Change the Key board Assy → Check related circuit & component whether short or not. Mode key Operation Fail → Check the harness between Mode Key and LCD B’D. → Check the key return part(74HCT541, U25). → Change the mode key Assy → Check related circuit & component whether short or not. 6-7-2 Drawer & Compulsory Drawer Operation Fail → Check Drawer specification whether it is +24V drawer or not. → If +12V drawer is installed, System can be shutdown when open the drawer → Check the cable. Refer to Chapter 2 for cable connection. → Check related circuit & component whether short or not. Compulsory Fail → Check the cable and compulsory connector. → Check the micro switch in the Drawer. 6-7-3 MCR (Magnetic Card Reader) Operation Fail → Check the harness between MCR and Main B’D, if it is connected or not. → Check the connection between MAIN B’D and IO B’D, if communication is OK or not. → Check the CPU on IO B’D whether it works normally or dead. → Check related circuit & component whether short or not. 6-7-4 Dallas-Key Operation Fail → Check the harness between Dallas-Key and Main B’D, if it is connected or not. → Check the MICOM on Main B’D whether it works normally or dead. → Check related circuit & component whether short or not. → If these are OK above but Dallas-Key does not work, Please contact our R&D. SAM4S SAP-630 SERIES 6-7 6 Troubleshooting MEMO 6-8 SAM4S SAP-630 SERIES
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