Sierra Wireless MC5720 Express Mini-PCI USB Wireless CDMA 1xEV-DO Module User Manual 403067 001

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DRAFT Revised: 8/26/05File: Title.fm PN: HP-403067-001hp CONFIDENTIALGetting StartedHP Compaq Notebook SeriesDocument Part Number: 403067-001December 2005This guide explains how to set up your hardware and software, and begin using the computer in Microsoft® Windows®.

Getting Started vDRAFT Revised: 8/26/05File: 403067-001TOC.fm PN: HP-403067-001hp CONFIDENTIALContents1 First-time setupIdentify hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1Computer hardware . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4Front components . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5Rear components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6Right-side components . . . . . . . . . . . . . . . . . . . . . . . 1–6Left-side components . . . . . . . . . . . . . . . . . . . . . . . . 1–7Bottom components. . . . . . . . . . . . . . . . . . . . . . . . . . 1–8Set up the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9Step 1: Insert the battery pack . . . . . . . . . . . . . . . . . 1–10Step 2: Connect the computer to external power. . . 1–11Step 3: Turn on the computer . . . . . . . . . . . . . . . . . 1–13Step 4: Set up the software . . . . . . . . . . . . . . . . . . . 1–152 Next stepsInstall additional hardware and software . . . . . . . . . . . . . 2–1Protect the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1Protect the computer from viruses. . . . . . . . . . . . . . . 2–1Protect your system files . . . . . . . . . . . . . . . . . . . . . . 2–2Protect your privacy. . . . . . . . . . . . . . . . . . . . . . . . . . 2–2Protect the computer from power surges. . . . . . . . . . 2–3Use the computer safely . . . . . . . . . . . . . . . . . . . . . . 2–3Connect to a computer network . . . . . . . . . . . . . . . . . . . . 2–5

vi Getting StartedContentshp CONFIDENTIALDRAFT Revised: 8/26/05File: 403067-001TOC.fm PN: HP-403067-001Update your software. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6Locate the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6Turn off the computer correctly. . . . . . . . . . . . . . . . . . . . 2–73 TroubleshootingTroubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 3–1Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2Is the computer unable to start up? . . . . . . . . . . . . . . 3–2Is the computer screen blank? . . . . . . . . . . . . . . . . . . 3–3Is software functioning abnormally?. . . . . . . . . . . . . 3–4Is the computer unresponsive? . . . . . . . . . . . . . . . . . 3–5Is the computer overheating?. . . . . . . . . . . . . . . . . . . 3–6Is an external device not working? . . . . . . . . . . . . . . 3–7Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 3–8Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9Preparing to contact Customer Care . . . . . . . . . . . . . 3–9Contacting Customer Care by e-mail or telephone . 3–10A SpecificationsOperating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . A–1Rated Input Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2B System recoverySafeguarding your data . . . . . . . . . . . . . . . . . . . . . . . . . . B–1Using Altiris Local Recovery (select models only). . . . . B–1Using System Restore points . . . . . . . . . . . . . . . . . . . . . . B–2Creating a System Restore Point . . . . . . . . . . . . . . . . B–3Restoring to a restore point . . . . . . . . . . . . . . . . . . . . B–3Reinstalling applications . . . . . . . . . . . . . . . . . . . . . . . . . B–3Reinstalling applications from the hard drive . . . . . . B–4Reinstalling applications from discs . . . . . . . . . . . . . B–4Repairing the operating system . . . . . . . . . . . . . . . . . . . . B–5Reinstalling the operating system . . . . . . . . . . . . . . . . . . B–6Reinstalling device drivers and other software . . . . . . . . B–7

ContentsGetting Started viiDRAFT Revised: 8/26/05File: 403067-001TOC.fm PN: HP-403067-001hp CONFIDENTIALC Connect to the Internet from your homeChoose an ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1Using the Internet Connection Wizard . . . . . . . . . . . C–2Choose the type of Internet access. . . . . . . . . . . . . . . . . . C–3Index

viii Getting StartedContentshp CONFIDENTIALDRAFT Revised: 8/26/05File: 403067-001TOC.fm PN: HP-403067-001

Getting Started 1–1DRAFT Revised: 8/26/05File: Chap1.fm PN: HP-403067-001hp CONFIDENTIAL1First-time setupIdentify hardwareComputer hardwareComponent1AC adapter2Power cord3Primary battery pack4Modem cable

1–2 Getting StartedFirst-time setupDRAFT Revised: 8/26/05File: Chap1.fm PN: HP-403067-001hp CONFIDENTIALTop componentsComponent1Power light 8Caps lock light2Power button 9Num lock light3Display switch -Volume mute button4Info Center button qVolume mute light5Wireless button wVolume down button6Wireless light =Volume up button7Presentation mode button

1–4 Getting StartedFirst-time setupDRAFT Revised: 8/26/05File: Chap1.fm PN: HP-403067-001hp CONFIDENTIALTouchPadComponent1TouchPad 3TouchPad scroll zone2Left TouchPad button 4Right TouchPad button

First-time setupGetting Started 1–5DRAFT Revised: 8/26/05File: Chap1.fm PN: HP-403067-001hp CONFIDENTIALFront componentsComponent1Wireless light 6Infrared port2Power light 7Speakers (2)3Battery light 86-in-1 Digital Media Slot4IDE (Integrated Drive Electronics) drive light96-in-1 Digital Media Slot light5Display release latch

1–6 Getting StartedFirst-time setupDRAFT Revised: 8/26/05File: Chap1.fm PN: HP-403067-001hp CONFIDENTIALRear componentsRight-side componentsComponent1Security cable slot 3Parallel port2Power connector 4S-Video-out jackComponent1Audio-out (headphone) jack 4Optical drive2Audio-in (microphone) jack 5Optical drive button3USB ports (2) 6Serial port

First-time setupGetting Started 1–7DRAFT Revised: 8/26/05File: Chap1.fm PN: HP-403067-001hp CONFIDENTIALLeft-side componentsComponent1USB ports (2) 5RJ-45 (network) jack2External monitor port 61394 port3Exhaust vent 7PC Card slots (2)4RJ-11 (modem) jack 8PC Card slot eject buttons (2)

1–8 Getting StartedFirst-time setupDRAFT Revised: 8/26/05File: Chap1.fm PN: HP-403067-001hp CONFIDENTIALBottom componentsComponent1Hard drive bay 5Primary battery bay2Expansion memory module and Mini PCI compartment6Docking connector3Travel battery connector 7Exhaust vents (4)4Primary battery pack release latches (2)

First-time setupGetting Started 1–9DRAFT Revised: 8/26/05File: Chap1.fm PN: HP-403067-001hp CONFIDENTIALSet up the computerÄCAUTION: To prevent file corruption and to ensure that the correct drivers are installed:■Do not set up the computer for the first time while the computer is docked in an optional docking device.■During the hardware and software setup procedures:❏Do not unplug the computer from external power.❏Do not shut down the computer or initiate standby or hibernation.When setting up the computer, you will1. Insert the battery pack into the computer so that it can begin to charge as soon as the computer is connected to external power.2. Connect the computer to external power.3. Turn on the computer.4. Set up the software.

1–10 Getting StartedFirst-time setupDRAFT Revised: 8/26/05File: Chap1.fm PN: HP-403067-001hp CONFIDENTIALStep 1: Insert the battery packTo insert a primary battery pack:1. Turn the computer upside down.2. Slide the battery pack 1 into the battery bay until it is seated.The battery pack release latches 2 automatically lock the battery into place.

First-time setupGetting Started 1–11DRAFT Revised: 8/26/05File: Chap1.fm PN: HP-403067-001hp CONFIDENTIALStep 2: Connect the computer to external powerTo connect the computer to external AC power:1. Plug the AC adapter cable 1 into the power connector. (The power connector is on the rear of the computer.)2. Plug the power cord 2 into the AC adapter, and then into an AC outlet 3. When the computer receives AC power, the battery pack begins to charge and the battery light (on the front of the computer) 4 is turned on. When the battery pack is fully charged, the battery light is turned off.

1–12 Getting StartedFirst-time setupDRAFT Revised: 8/26/05File: Chap1.fm PN: HP-403067-001hp CONFIDENTIALIt is recommended that you leave the computer connected to external power until the battery pack is fully charged and the battery light is turned off. (A partially charged new battery pack can run the computer after software setup is complete, but battery charge displays will not be accurate until the new battery pack has been fully charged.)✎Power cords and AC outlets vary in appearance by region and country.

First-time setupGetting Started 1–13DRAFT Revised: 8/26/05File: Chap1.fm PN: HP-403067-001hp CONFIDENTIALStep 3: Turn on the computerTo open the computer:1. Slide the display release latch 1 to the right to release the display.2. Raise the display 2.

1–14 Getting StartedFirst-time setupDRAFT Revised: 8/26/05File: Chap1.fm PN: HP-403067-001hp CONFIDENTIAL3. Press the power button 1. The power light next to the power button 2 and the power light on the front of the computer 3 are turned on, and you are prompted to begin software setup.

First-time setupGetting Started 1–15DRAFT Revised: 8/26/05File: Chap1.fm PN: HP-403067-001hp CONFIDENTIALStep 4: Set up the softwareAfter the computer is turned on, it will go through a brief software setup. Follow the on-screen instructions to set up the software. Note the following:■After you respond to the setup prompt, you must complete the entire setup process without interruption. Setup time varies.■During software setup, it is normal for some computer models to pause occasionally for several minutes. These normal pauses are indicated by an hourglass icon.ÄCAUTION: If you are prompted to select an operating system language before the “Welcome to Windows” page is displayed, choose carefully. On some models, the languages that you do not choose are deleted from the system and cannot be restored during software setup.✎To register your operating system and your computer, you must be connected to the Internet. For more information about connecting to the Internet, refer to Appendix C, “Connect to the Internet from your home” in this guide. If you do not send your registration during software setup, you can do so at any time after software setup is complete.

1–16 Getting StartedFirst-time setupDRAFT Revised: 8/26/05File: Chap1.fm PN: HP-403067-001hp CONFIDENTIAL

Getting Started 2–1DRAFT Revised: 8/26/05File: Chap2.fm PN: HP-403067-001hp CONFIDENTIAL2Next stepsInstall additional hardware and softwareTo install additional hardware, such as an optional printer, follow the instructions provided by the hardware manufacturer to install any drivers required by the device.Install new software by inserting the software disc into the optical drive and follow the on-screen instructions.Protect the computerThe information in this section is designed to protect the computer from damage caused by a virus, a security breach, a power surge, or unsafe operation.Protect the computer from virusesWhen you use the computer for e-mail, network, or Internet access, you expose it to computer viruses that can disable the operating system, applications, or utilities or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.

2–2 Getting StartedNext stepsDRAFT Revised: 8/26/05File: Chap2.fm PN: HP-403067-001hp CONFIDENTIALNorton AntiVirus is preinstalled on the computer. For information about using the Norton AntiVirus software, click Start > All Programs > Norton AntiVirus > Help and Support.For more information about computer viruses, type viruses in the Search field in the Help and Support Center.Protect your system filesSystem Restore is an operating system feature that allows you to reverse undesirable changes to your computer by restoring the computer to an earlier state, called a restore point.You can manually create additional restore points to provide increased protection for your system files and settings. It is recommended that you manually create restore points■Before you add or extensively modify software or hardware.■Periodically, whenever the system is performing optimally.For more information about setting and restoring from restore points, refer to “Using System Restore points” in, Appendix B, “System recovery.”Protect your privacyWhen you use the computer for e-mail, network, or Internet access, it is possible for unauthorized persons to obtain information about you or your computer.To optimize the privacy protection features included with the computer, it is recommended that you■Keep your operating system and software updated. Many software applications contain security enhancements. For information about updating your operating system and software, refer to “Update your software” later in this chapter.■Use a firewall. A firewall is software that monitors incoming traffic on the computer. Some firewalls also monitor outgoing traffic.

Next stepsGetting Started 2–3DRAFT Revised: 8/26/05File: Chap2.fm PN: HP-403067-001hp CONFIDENTIALProtect the computer from power surgesTo protect the computer from the power surges that may be caused by an uncertain power supply or an electrical storm:■Plug the computer power cord into an optional, high-quality surge protector. Surge protectors are available from most computer or electronics retailers.■During an electrical storm, either run the computer on battery power or shut down the computer and unplug the power cord.■If applicable to your location, provide surge protection on the modem cable that connects the modem to a telephone line. Telephone line surge protectors are available from computer or electronic retailers in some regions.Use the computer safelyÅWARNING: To reduce the risk of electric shock or damage to your equipment:■Plug the power cord into an AC outlet that is easily accessible at all times.■Disconnect power from the computer by unplugging the power cord from the AC outlet (not by unplugging the power cord from the computer).■If provided with a 3-pin attachment plug on your power cord, plug the cord into a grounded (earthed) 3-pin outlet. Do not disable the power cord grounding pin; for example, by attaching a 2-pin adapter. The grounding pin is an important safety feature.

2–4 Getting StartedNext stepsDRAFT Revised: 8/26/05File: Chap2.fm PN: HP-403067-001hp CONFIDENTIALÅWARNING: To reduce the risk of serious injury, read the Safety and Comfort Guide (not available in all languages). It describes proper workstation setup; and proper posture, health, and work habits for computer users. The Safety and Comfort Guide also provides important electrical and mechanical safety information. This guide is available on the Web at http://www.hp.com/ergo, and in the Help and Support Center. To access the Help and Support Center, select Start > Help and Support > User Guides.ÅWARNING: To avoid potential discomfort or burns, do not block the air vents or use the computer on your lap for extended periods. The computer is designed to run demanding applications at full power. As a result of increased power consumption, it is normal for the computer to feel warm or hot when used continuously. The computer complies with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).ÅWARNING: To reduce potential safety issues, only the AC adapter or battery pack provided with the computer, a replacement AC adapter or battery pack provided by HP, or a compatible AC adapter or battery pack purchased as an accessory from HP should be used with the computer.For more safety and regulatory information, refer to Regulatory and Safety Notices located in the Help and Support Center. To access the Help and Support Center, select Start > Help and Support > User Guides.

Next stepsGetting Started 2–5DRAFT Revised: 8/26/05File: Chap2.fm PN: HP-403067-001hp CONFIDENTIALConnect to a computer networkThe computer may have the following networking capabilities:■Local area network (LAN)■Wireless local area network (WLAN)■Wireless wide-area network (WWAN)Contact your network administrator to connect the computer to a company LAN or WLAN. If you plan to connect the computer to a home office LAN or WLAN, you must have a router or wireless router. Refer to the documentation that came with the router for additional information, or refer to the Help and Support Center for information on networking.For information on connecting to a WWAN, refer to the HP Broadband Wireless Getting Started guide that came with the computer.✎For information on connecting the computer to the Internet when you are not connected to a network, refer to Appendix C, “Connect to the Internet from your home.”

2–6 Getting StartedNext stepsDRAFT Revised: 8/26/05File: Chap2.fm PN: HP-403067-001hp CONFIDENTIALUpdate your softwareMost software, including the operating system, is updated frequently by the manufacturer or provider. Important updates to the software included with the computer may have been released since the computer left the factory.Some updates may affect the way the computer responds to optional software or external devices. Many updates provide security enhancements.It is strongly recommended that you update the operating system and other software provided on the computer as soon as the computer is connected to the Internet. To access update links for the operating system and other software provided on the computer:»Select Start > Help and Support.Locate the user guidesUser guides, regulatory and safety notices, and other resources that provide information about using the computer are available through the Help and Support Center (select Start > Help and Support > User Guides), or on a User Guides disc included with some models.For more information about the resources available through the Help and Support Center, refer to “Help and Support Center” in Chapter 3, “Troubleshooting.”

Next stepsGetting Started 2–7DRAFT Revised: 8/26/05File: Chap2.fm PN: HP-403067-001hp CONFIDENTIALTurn off the computer correctlyWhenever possible, turn off the computer by using the standard Windows shutdown procedure:4. Save your work and close all open applications.5. Shut down the computer through the operating system by selecting Start > Turn Off Computer > Turn Off.✎Depending on your network connections, the Turn Off Computer button may be called the Shut Down button.If the system is unresponsive and you are unable to shut down the computer with these procedures, use the following emergency procedures in the sequence provided:ÄCAUTION: Emergency shutdown procedures result in the loss of unsaved information.■Press ctrl+alt+delete. Then, select Shut Down > Turn Off.■Press and hold the power button for at least 5 seconds.■Disconnect the computer from external power and remove the battery pack.

2–8 Getting StartedNext stepsDRAFT Revised: 8/26/05File: Chap2.fm PN: HP-403067-001hp CONFIDENTIAL

Getting Started 3–1DRAFT Revised: 8/26/05File: Chap3.fm PN: HP-403067-001hp CONFIDENTIAL3TroubleshootingTroubleshooting resourcesIf you experience computer problems with your computer, try the following suggestions in the order listed below and presented in this chapter:1. Refer to “Quick troubleshooting,” next in this chapter.2. Access the Help and Support Center for additional information about your computer. Select Start > Help and Support.✎Although many checkup and repair features require an Internet connection, many other features can help you fix a problem while the computer is offline.3. Visit the technical support Web site at http://www.hp.com/support for answers to common questions.4. Contact Customer Care for any further assistance.

3–2 Getting StartedTroubleshootingDRAFT Revised: 8/26/05File: Chap3.fm PN: HP-403067-001hp CONFIDENTIALQuick troubleshootingIs the computer unable to start up?To turn on the computer, press the power button. When the computer is turned on, the power light is turned on.If the computer and the power light are not turned on when you press the power button, adequate power may not be available to the computer.■If the computer is running on battery power or is connected to an external power source other than an AC outlet, connect the computer into an AC outlet using the AC adapter. Make sure the power cord and AC adapter connections are secure.■Verify that the AC outlet is providing adequate power by plugging another electrical device into the outlet.✎If the computer can be turned on when connected to external power but cannot be turned on when running on a battery pack, recharge the battery pack.

TroubleshootingGetting Started 3–3DRAFT Revised: 8/26/05File: Chap3.fm PN: HP-403067-001hp CONFIDENTIALIs the computer screen blank?If you have not turned off the computer but the screen is blank, the computer may be in standby or hibernation, may not be set to display the image on the computer screen, or the display switch or ambient light sensor (select models only) may not be functioning properly.The suggested actions below may help you determine the reason the computer screen is blank.■To resume from standby or restore from hibernation, briefly press the power button.Standby and hibernation are energy-saving features that can turn off the display. Standby and hibernation can be initiated by the system while the computer is in Microsoft® Windows® but is not in use. To change these and other power settings, select Start > Control Panel > Performance and Maintenance > Power Options.■To transfer the image to the computer screen, press fn+f4.On most models, when an optional external display device, such as a monitor, is connected to the computer, the image can be displayed on the computer screen or the external display, or on both devices simultaneously. When you press fn+f4 repeatedly, the image alternates among the computer display, one or more external display devices, and simultaneously displays on all devices. ■Press the display switch on the computer to confirm that it moves freely.The display switch is normally located on the upper-left corner of the keyboard.■If the computer has an ambient light sensor (select models only), make sure that the sensor is not obstructed.The ambient light sensor is normally located on the lower-left corner of the display.

3–4 Getting StartedTroubleshootingDRAFT Revised: 8/26/05File: Chap3.fm PN: HP-403067-001hp CONFIDENTIALIs software functioning abnormally?If the software becomes unresponsive or responds abnormally:■Restart the computer:❏In Windows XP Home, select Start > Turn Off Computer > Restart.❏In Windows XP Professional, select Start > Turn Off Computer > Restart > OK. (The Turn Off Computer button may be called the Shut Down button, depending on the network connections.)If you cannot restart the computer using these procedures, refer to the next section, “Is the computer unresponsive?”■Run a virus scan. For information about using the antivirus resources on your computer, refer to “Protect the computer from viruses” in the Chapter 2, “Next steps.”

TroubleshootingGetting Started 3–5DRAFT Revised: 8/26/05File: Chap3.fm PN: HP-403067-001hp CONFIDENTIALIs the computer unresponsive?Whenever possible, turn off the computer by using the standard Windows shutdown procedure for your operating system:■Save your work and close all open applications.■Shut down the computer through the operating system by selecting Start > Turn Off Computer > Turn Off. (In Windows XP Professional, the Turn Off Computer button may be called the Shut Down button, depending on the network connections)If the system is unresponsive and you are unable to shut down the computer with these procedures, use the following emergency procedures in the sequence provided:ÄCAUTION: Emergency shutdown procedures result in the loss of unsaved information.1. Press ctrl+alt+delete. Then, select Shut Down > Turn Off.2. Press and hold the power button for at least 5 seconds.3. Disconnect the computer from external power and remove the battery pack.

3–6 Getting StartedTroubleshootingDRAFT Revised: 8/26/05File: Chap3.fm PN: HP-403067-001hp CONFIDENTIALIs the computer overheating?It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked. If you suspect that overheating could be causing the problem, allow the computer to cool to room temperature. Then be sure to keep all vents free from obstructions while you are using the computer.ÄCAUTION: To prevent overheating, do not obstruct vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as a pillows or thick rugs or clothing, to block airflow. ✎The fan in the computer starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

TroubleshootingGetting Started 3–7DRAFT Revised: 8/26/05File: Chap3.fm PN: HP-403067-001hp CONFIDENTIALIs an external device not working?If an external device does not function as expected:■Turn on the device as instructed in the device documentation. Some devices, such as monitors and printers, must be turned on before the computer is turned on.■Verify that❏All device connections are secure.❏The device is receiving electrical power.❏The device, especially if it is an older one, is compatible with your operating system. For compatibility information, select Start > Help and Support, or visit the Web site of the device manufacturer or provider.❏The correct drivers are installed and updated. Drivers may be available on a CD included with the device or on the Web site of the device manufacturer. For more information about updating drivers, select Start > Help and Support.

3–8 Getting StartedTroubleshootingDRAFT Revised: 8/26/05File: Chap3.fm PN: HP-403067-001hp CONFIDENTIALHelp and Support CenterTo access the Help and Support Center, select Start > Help and Support. In addition to providing information about your operating system, the Help and Support Center provides■Information about your computer, such as model and serial number, installed software, hardware components, and specifications.■Answers to question about using your computer.■Product information to help you learn to use computer and operating system features.■Updates for your operating system, device drivers, and the software provided on your computer.■Checkups for computer functionality.■Automated and interactive troubleshooting, repair solutions, and system recovery procedures.■Links to Customer Care specialists.■Links to community forums of IT experts.

TroubleshootingGetting Started 3–9DRAFT Revised: 8/26/05File: Chap3.fm PN: HP-403067-001hp CONFIDENTIALCustomer CareIf you are unable to find the help you need by using the Help and Support Center at Start > Help and Support, you may need to contact Customer Care.Preparing to contact Customer CareFor the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail:■Product name located on the display or keyboard.■Serial number (s/n) listed on the service tag. ❏The service tag label is on the bottom of the computer. ❏To display the service tag information on the computer screen, select Start > Help and Support > My Computer.■Date the computer was purchased.■Conditions under which the problem occurred.■Error messages that have been displayed.

3–10 Getting StartedTroubleshootingDRAFT Revised: 8/26/05File: Chap3.fm PN: HP-403067-001hp CONFIDENTIAL■The manufacturer and model of a printer or other accessories connected to the computer.■Operating system version number and registration number.To display the operating system version number and registration number, select Start > Help and Support > My Computer. (On some models, the registration number may be identified in the Operating System table as the Product Id).Contacting Customer Care by e-mail or telephoneIf the computer is connected to the Internet, select Start > Help and Support to get help by e-mail or you can access Customer Care telephone numbers.

Getting Started A–1DRAFT Revised: 8/26/05File: AppA.fm PN: HP-403067-001hp CONFIDENTIALASpecificationsThe following sections provide information on the operating environment specifications and power specifications of the computer.Operating EnvironmentThe operating environment information in the following table may be helpful if you plan to use or transport the computer in extreme environments.Factor Metric U.S.TemperatureOperating (not writing to optical disc) 0°C to 35°C 32°F to 95°FOperating (writing to optical disc) 5°C to 35°C 41°F to 95°FNonoperating -20°C to 60°C -4°F to 140°FRelative humidity (noncondensing)Operating 10% to 90% 10% to 90%Nonoperating 5% to 95% 5% to 95%Maximum altitude (unpressurized)Operating (14.7 to 10.1 psia*) -15 m to 3,048 m -50 ft to 10,000 ftNonoperating (14.7 to 4.4 psia*) -15 m to 12,192 m -50 ft to 40,000 ft*Pounds per square inch absolute (psia) is another unit of measurement for altitude.

A–2 Getting StartedSpecificationsDRAFT Revised: 8/26/05File: AppA.fm PN: HP-403067-001hp CONFIDENTIALRated Input PowerThe power information in this section may be helpful if you plan to travel internationally with the computer.The computer operates on DC power, which can be supplied by an AC or a DC power source. Although the computer can be powered from a stand-alone DC power source, it is strongly recommended that the computer be powered only with an AC adapter or a DC power cord supplied by or approved for an HP computer.The computer is capable of accepting DC power within the following specifications.Input Power RatingOperating voltage 18.5 V dc @ 3.5 A - 65 WOperating current 3.5 A

Getting Started B–1DRAFT Revised: 8/26/05File: AppB.fm PN: HP-403067-001hp CONFIDENTIALBSystem recoverySafeguarding your dataSoftware or devices added to the computer can cause your system to become unstable. To safeguard your documents, store personal files in the My Documents folder and periodically create a backup copy of the My Documents folder.Using Altiris Local Recovery (select models only)Altiris Local Recovery is a preloaded application that protects the files on your computer by storing copies of files, called snapshots. If files on your computer are accidentally deleted or corrupted, you can easily restore the files yourself. You can also restore your complete file system to a previous state.Altiris Local Recovery provides protection of files by backing up files to a hidden Altiris recovery partition. When you install the software, the Recovery Agent Partition Wizard guides you through the process of creating the recovery partition. After the partition is created, the computer restarts and creates the first snapshot. After the snapshot is created, the computer restarts, making the snapshot available for recovery through Windows.By default, Local Recovery automatically takes snapshots of your files on a regular basis. You can change the snapshot schedule. For more information, refer to the Altiris Local Recovery Help.

B–2 Getting StartedSystem recoveryDRAFT Revised: 8/26/05File: AppB.fm PN: HP-403067-001hp CONFIDENTIALTo access your snapshots in the Altiris Recovery Agent folder:1. Right-click the Altiris Recovery Agent icon on your desktop.2. Click Open. To restore one of the listed snapshots: »Drag the snapshot file to the appropriate location on your hard drive.For more information on configuring and using Altiris Local Recovery, visit the HP Web site at http://www.hp.com/go/easydeploy, or open the software and click Help on the menu bar.Using System Restore pointsSystem Restore is an operating system feature that allows you to reverse undesirable changes to your computer by restoring the computer to an earlier state, called a restore point. A restore point is a “snapshot” of your software, drivers, and operating system files at a particular time. The computer automatically creates restore points at regular intervals and may create additional restore points when you change your personal settings or add software or hardware. You can manually create additional restore points to provide increased protection for your system files and settings. It is recommended that you manually create restore points■Before you add or extensively modify software or hardware.■Periodically, whenever the system is performing optimally.Restoring to any restore point does not affect your data files. For example, restoring your system software to an earlier state will not affect documents or e-mails that you saved after that time. ✎If you do not like the results of your restoration, you can reverse the restoration.

System recoveryGetting Started B–3DRAFT Revised: 8/26/05File: AppB.fm PN: HP-403067-001hp CONFIDENTIALCreating a System Restore PointTo create a system restore point:1. Click System Restore in the Help and Support Center.The System Restore window opens.2. Click Create a restore point, and then click Next.3. Follow the on-screen instructions.Restoring to a restore pointTo restore the computer to a previous date and time when it was functioning optimally:1. Click System Restore in the Help and Support Center. The System Restore window opens.2. Click Restore my computer to an earlier time, and then click Next.3. Follow the on-screen instructions.Reinstalling applicationsApplications preinstalled or preloaded on your computer can be reinstalled by using the Recovery disc or a third-party software disc.✎In most cases, the applications preloaded on your computer, such as those available in the Software Setup utility, can be reinstalled from your hard drive. To access the Software Setup utility, select Start > All Programs > Software Setup.

B–4 Getting StartedSystem recoveryDRAFT Revised: 8/26/05File: AppB.fm PN: HP-403067-001hp CONFIDENTIALThe application reinstallation process replaces corrupted system files within the application and reinstalls deleted system files within the application.■In most cases: If the application you are reinstalling is still installed on your computer, the reinstallation process does not affect your settings within the application.■In all cases: If an application has been deleted from your computer, the reinstallation process reinstalls the application or utility to the factory image but cannot restore your personal settings.Reinstalling applications from the hard driveTo reinstall a preloaded application or utility from your hard drive:1. Select Start > All Programs > Software Setup, and then follow the instructions on the screen. 2. When you are prompted to select the software you want to reinstall, select or clear the appropriate check boxes.Reinstalling applications from discsTo reinstall applications from discs:1. Insert the disc into the optical drive.2. When the installation wizard opens, follow the installation instructions on the screen.3. Restart the computer if prompted.

System recoveryGetting Started B–5DRAFT Revised: 8/26/05File: AppB.fm PN: HP-403067-001hp CONFIDENTIALRepairing the operating systemTo attempt an operating system repair without deleting your personal data, use the Operating System disc that was shipped with the computer:✎If your computer does not have an optical drive, you may need to connect to an optional external MultiBay.1. Connect the computer to external power through the AC adapter and turn on the computer.2. Immediately insert the Operating System disc into the computer.3. Press and hold the power button for at least 5 seconds to turn off the computer.4. Press the power button again to turn on the computer.5. When prompted, press any key to start from the disc.After a few minutes, you may need to select your language, and then the Setup Wizard opens.✎On the “Welcome to Setup” page, do not press R (step 8 in this procedure) until you have completed steps 6 and 7.6. Press enter to continue.A licensing agreement page is displayed.7. Press f8 to accept the agreement and continue.The “Setup” page is displayed.8. Press R to repair the selected Windows installation.The repair process begins. This process takes 1 to 2 hours to complete. The computer restarts in Windows after the process is complete.

B–6 Getting StartedSystem recoveryDRAFT Revised: 8/26/05File: AppB.fm PN: HP-403067-001hp CONFIDENTIALReinstalling the operating systemÄCAUTION: To protect your personal information and the software installed on the computer, back up your information before reinstalling the operating system. See the Windows online Help utility to learn more about backing up your files. Type “backup” in the Search box in the Help and Support Center.✎During the reinstallation, you may be prompted for your Product Key. Your Product Key is provided on the Microsoft Certificate of Authenticity label on the bottom of the computer.If other recovery efforts do not successfully repair the operating system, you can reinstall it.To reinstall the operating system:✎If your computer does not have an optical drive, you may need to connect to an optional external MultiBay.1. Connect the computer to external power through the AC adapter and turn on the computer.2. Immediately insert the Operating System disc into the computer.3. Press and hold the power button for at least 5 seconds to turn off the computer.4. Press the power button again to turn on the computer.5. When prompted, press any key to start from the disc.After a few minutes, you may need to select your language, and then the Setup Wizard opens.6. Press enter to continue.A licensing agreement page is displayed.7. Press f8 to accept the agreement and continue.The “Setup” page is displayed.

System recoveryGetting Started B–7DRAFT Revised: 8/26/05File: AppB.fm PN: HP-403067-001hp CONFIDENTIAL8. Press esc to continue installing a new copy of the operating system instead of repairing it.9. Press enter to set up the operating system.10. Press C to continue setup using this partition.11. Select Format the partition using the NTFS file system (Quick), and then press enter.ÄFormatting this drive deletes all current files.12. Press F to format the drive.The reinstallation process begins. This process takes 1 to 2 hours to complete. The computer restarts in Windows when the process is complete.Reinstalling device drivers and other softwareAfter the operating system installation process is complete, you must reinstall drivers. To reinstall drivers, use the Recovery disc included with the computer:1. While running Windows, insert the Recovery disc into the optical drive.2. Follow the on-screen instructions for installing the drivers.After the drivers are reinstalled, you must reinstall any software you added to the computer. Follow the installation instructions provided with the software.

B–8 Getting StartedSystem recoveryDRAFT Revised: 8/26/05File: AppB.fm PN: HP-403067-001hp CONFIDENTIAL

Getting Started C–1DRAFT Revised: 8/26/05File: AppC.fm PN: HP-403067-001hp CONFIDENTIALCConnect to the Internet fromyour homeYour computer includes hardware and software that allows you to connect to the Internet. Before you can access the Internet, you must:■Choose an Internet Service Provider (ISP).■Choose the type of Internet access you want, and connect the hardware.✎Internet hardware and software features vary depending on your computer model and your location.Choose an ISPYou must set up Internet service before you can connect to the Internet. The computer includes the New Connection Wizard to help you set up a new Internet account or configure the computer to use an existing account.

C–2 Getting StartedConnect to the Internet from your homeDRAFT Revised: 8/26/05File: AppC.fm PN: HP-403067-001hp CONFIDENTIALUsing the Internet Connection WizardYou can use the New Connection Wizard to connect to the Internet■If you already have an account with an ISP.■If you have a disc from an ISP.■If you do not have an Internet account and would like to select an ISP from the list provided within the wizard.■If you have selected an unlisted ISP and the ISP has provided you with such information as a specific IP address, and POP3 and SMTP settings.To access the New Connection Wizard and instructions for using the wizard:»Select Start > Help and Support.✎If you are prompted within the wizard to choose between enabling or disabling Windows Firewall, choose to enable the firewall. For more information about firewalls, refer to “Protect your privacy” in Chapter 2, “Next steps.”

Connect to the Internet from your homeGetting Started C–3DRAFT Revised: 8/26/05File: AppC.fm PN: HP-403067-001hp CONFIDENTIALChoose the type of Internet accessThere are 3 basic types of Internet access:■Dial-up: You can access the Internet by dialing into a service provider using a modem cable connected to an RJ-11 (modem) jack.■Broadband: High-speed Internet access is available through:❏Cable modem❏Digital Subscriber Line (DSL)❏Satellite❏Other servicesFor broadband access, additional hardware and/or software must be provided by your ISP. Refer to “Choose an ISP,” or contact your ISP for details.■Wireless: For high-speed mobile Internet access, you can use a wireless connection. A wireless network set up at home requires a wireless router, purchased separately. To learn about setting up wireless access, select http://www.hp.com/go/wireless.

C–4 Getting StartedConnect to the Internet from your homeDRAFT Revised: 8/26/05File: AppC.fm PN: HP-403067-001hp CONFIDENTIAL

Getting Started Index–1DRAFT Revised: 8/26/05File: 403067-001IX.fm PN: HP-403067-001hp CONFIDENTIALIndexAAC adapterconnecting 1–11altitude specifications A–1antivirus software 3–4Application and Driver Recov-ery disc B–7applications, reinstalling or repairing B–5, B–6, B–7Bbattery lightdisplaying charge status 1–11battery packcharging 1–11Ccables and cordspower 3–2computer viruses 3–4cord, powerconnecting 1–11Ddevices, externaltroubleshooting 3–7display, switching image 3–3drivers, reinstalling or repairing B–7Eenvironmental specifications A–1external devicestroubleshooting 3–7Hhibernation 3–3humidity specifications A–1IIEC 60950 compliance 2–4image, switching among display devices 3–3LlabelsService Tag 3–9lightsbattery 1–11power/standby 1–14power/standby button 1–14Mmonitor, external 3–3, 3–7

Index–2 Getting StartedIndexhp CONFIDENTIALDRAFT Revised: 8/26/05File: 403067-001IX.fm PN: HP-403067-001Ooperating environment specifications A–1operating systemdisplaying version number 3–10Windows reinstalling or repairing B–7Operating System disc B–5, B–6overheating, computer 3–6overheating, safety considerations 2–4Ppowerrunning the computer on battery 1–12turning on computer 3–2power connector 1–11power cordconnecting 1–11power/standby light 1–14power/standby lightson, off 3–2printer 3–7Product Id 3–10product number, computer 3–9Rrated input power specifications A–2registration number, operating system 3–10regulatory information notices 2–4reinstalling or repairing software B–5, B–6, B–7reset (emergency shutdown) 3–5SSafety and Comfort Guide 2–4serial number, computer 3–9Service Tag 3–9snapshot B–2softwareantivirus 2–1reinstalling or repairing B–5, B–6, B–7specificationsoperating environment A–1rated input power A–2standby 3–3system lock-up 3–5Ttemperaturetroubleshooting 3–6temperature specifications A–1temperature, safety considerations 2–4traveling with computerenvironmental specifications A–2troubleshooting proceduresdisplay problems 3–3external device problems 3–7hibernation or standby problems 3–3overheating problems 3–6

IndexGetting Started Index–3DRAFT Revised: 8/26/05File: 403067-001IX.fm PN: HP-403067-001hp CONFIDENTIALsoftware problems 3–4virus problems 3–4turning on computer 3–2Vvents 3–6viruses, antivirus software 2–1viruses, computer 3–4WWireless Regulatory Notices 2–4

Index–4 Getting StartedIndexhp CONFIDENTIALDRAFT Revised: 8/26/05File: 403067-001IX.fm PN: HP-403067-001