Sony Group NWZX2 Digital Media Player User Manual Help Guide Top
Sony Corporation Digital Media Player Help Guide Top
Contents
- 1. User Manual-Warning
- 2. User Manual
User Manual
Digital Media Player
NW-ZX2
Use this manual when you have troubles or when you need to know how to use your WALKMAN®.
This “Help Guide” is an excerpted version that contains basic operations only. For details on other operations, see
the full version by clicking the banner below. An Internet connection is required to see the full version.
“Help Guide” (Full)
For complete information on this Walkman, see the online “Help Guide” (Full).
Getting Started
Basic Operations
Transferring Content
Bluetooth
NFC
Wi-Fi (Wireless LAN)
Announcement
Specifications
Troubleshooting
Help Guide
How to Use
Troubleshooting
Digital Media Player
NW-ZX2
How to Use
Getting Started
Customer Registration Website
Customer registration website
Before Use
Before first use
Parts and Controls
Parts and controls
Power/Charging
Turning the power on
Turning the power off
Turning the screen on and off
Charging the battery
Flow of Initial Settings
Flow of initial settings
Basic Operations
How to Use the Buttons
Using “Play/Pause,” “Next” and “Previous” buttons
Using the volume “+” and “-” buttons
Volume operation (Only for countries/areas complying with European Directives)
How to Use the Touch Screen
How to use the touch screen
Notes on the touch screen
microSD Card
Inserting a microSD card
Removing a microSD card
Selecting the storage to use
Formatting a microSD card
Notes on microSD cards
Home Screen
Home screen
Help Guide
List of Topics
Basic operation keys
Switching Home screens
Displaying the notification panel and shortcuts from the status bar
Connecting Your Walkman to Your Computer
Connecting to a computer
Notes on connecting your Walkman to a computer
Initializing/Updating
Resetting your Walkman
Formatting the storage of your Walkman
Updating your Walkman
Transferring Content
Installing Media Go
Installing Media Go
Installing Content Transfer
Installing Content Transfer
Importing Content to the Software
Importing and transferring content from media using Media Go
Transferring Content to Your Walkman
Transferring content using Media Go
Transferring iTunes content using Media Go
Transferring content using Content Transfer
Transferring content using Explorer
Transferring content using the Finder
Bluetooth
Connecting with Bluetooth Audio Devices
Making a Bluetooth connection using the NFC function
Making a Bluetooth Connection from the [Settings] Menu
Turning the Bluetooth function on/off
Pairing a Bluetooth audio device
Connecting to a Bluetooth audio device
NFC
Connecting with One Touch (NFC)
Making a Bluetooth connection using the NFC function
Wi-Fi (Wireless LAN)
What Is Wi-Fi Communications?
What is Wi-Fi?
Connecting to a Wi-Fi Network
Turning Wi-Fi on/off
Connecting to a Wi-Fi network
Connecting to a Wi-Fi network from the settings screen
Connecting to a Wi-Fi network using the WPS button
Checking the Wi-Fi network status
Announcement
Precautions
Notes on handling your Walkman
Notes on headphones
Notes on the software
Maintenance of your Walkman
Customer Support Website
Customer support website
Specifications
Specifications
Specifications
Battery life
Maximum recordable number of songs and time (Approx.)
Maximum recordable time of videos (Approx.)
Supported formats
System requirements
Contents
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Digital Media Player
NW-ZX2
Troubleshooting
Troubleshooting
What Can I Do to Solve a Problem?
What can I do to solve a problem?
Customer support website
Q&A
Operation
Your Walkman does not operate or the power does not turn on.
You want your Walkman screen to stay on longer before it turns off automatically.
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine.
An alarm (beep) is heard and the message [Check the volume level] is displayed.
Sound
There is no sound.
Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
Power
The rechargeable battery needs to be replaced.
The battery life is short.
Connection to a Computer
The computer does not recognize your Walkman.
The computer does not recognize a microSD card inserted in your Walkman.
You cannot install software to your computer.
Content such as music cannot be transferred from the computer to your Walkman.
Bluetooth
Pairing cannot be done.
You cannot connect via the Bluetooth function.
Wi-Fi
You cannot connect to a Wi-Fi network.
microSD Card
Your Walkman does not recognize a microSD card that is inserted.
The computer does not recognize a microSD card inserted in your Walkman.
Music content cannot be transferred using Media Go.
Help Guide
List of Topics
Digital Media Player
NW-ZX2
Power/Charging
Turning the power on
Turn the power on to start your Walkman.
Turning the power off
Turn the power off if you do not intend to use your Walkman for a long period of time.
Turning the screen on and off
You can turn the screen off when not using your Walkman in order to prevent the touch screen from being operated
accidentally.
Charging the battery
Charge your Walkman by connecting it to a computer.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
How to Use the Buttons
Using “Play/Pause,” “Next” and “Previous” buttons
You can operate Music player, Video player, etc. using the “Play/Pause,” “Next” and “Previous” buttons on the side of
your Walkman.
Using the volume “+” and “-” buttons
Use the volume “+” and “-” buttons to adjust the master volume.
Volume operation (Only for countries/areas complying with European Directives)
An alarm (beep) and a warning [Check the volume level] are meant to protect your ears when you turn the volume up
to a level that is harmful for your ears for the first time. You can cancel the alarm and warning by tapping the [OK]
button on the alert dialog.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
How to Use the Touch Screen
How to use the touch screen
The display of your Walkman is a touch screen, and you operate the Walkman by directly touching the screen with
your fingers. This section explains basic touch screen operations.
Notes on the touch screen
This section contains various notes about the touch screen.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
microSD Card
Inserting a microSD card
This section explains how to insert a microSD card (not supplied) into your Walkman.
Removing a microSD card
This section explains how to remove a microSD card (not supplied) from your Walkman.
Selecting the storage to use
Select the storage to use from [System storage] or [SD card].
Formatting a microSD card
Format a microSD card (not supplied) and delete all data stored on it. The folder structure is also reset to its default
status.
Notes on microSD cards
This section contains notes on microSD cards.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Home Screen
Home screen
Application widgets, shortcuts, folders and more are displayed on the Home screen. There are several Home screens,
and the screen can be switched by flicking right or left.
Basic operation keys
This section explains the basic operation keys at the bottom of your Walkman screen.
Switching Home screens
There are several Home screens. You can switch Home screens by flicking right or left.
Displaying the notification panel and shortcuts from the status bar
You can check the details on notifications in the notification panel, and start the relevant applications directly by
tapping a notification.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Connecting Your Walkman to Your Computer
Connecting to a computer
Connect your Walkman to a computer via USB to charge the Walkman or transfer data.
Notes on connecting your Walkman to a computer
This section contains notes on connecting your Walkman to a computer.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Initializing/Updating
Resetting your Walkman
Reset your Walkman if operations become unstable.
Formatting the storage of your Walkman
All of the data is deleted, and your Walkman is reset to the factory defaults.
Updating your Walkman
Updating your Walkman to the latest system software allows you to add new functions to the Walkman.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Transferring Content to Your Walkman
Transferring content using Media Go
Use Media Go to transfer content or playlists that are also managed on your computer to your Walkman.
Transferring iTunes content using Media Go
Use Media Go to transfer content or playlists on your computer or managed with iTunes to your Walkman.
Transferring content using Content Transfer
Use Content Transfer to transfer content or playlists on your Mac computer or managed with iTunes to your Walkman.
Transferring content using Explorer
Use drag-and-drop in Windows Explorer to directly transfer content to your Walkman.
Transferring content using the Finder
Use drag-and-drop in the Finder to directly transfer content to your Walkman.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Connecting with Bluetooth Audio Devices
Making a Bluetooth connection using the NFC function
You can pair and connect to a Bluetooth audio device that has the NFC function simply by touching your Walkman to
the device.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Making a Bluetooth Connection from the [Settings] Menu
Turning the Bluetooth function on/off
When you want to connect a Bluetooth audio device to your Walkman, you first need to turn the Bluetooth function on.
The connection method may differ depending on the device.
Pairing a Bluetooth audio device
You need to "pair" your Walkman with a new Bluetooth audio device in order to connect to the device. Once the
devices are paired, you can easily connect the Walkman with the Bluetooth audio device from the next time onwards
using a simple operation.
Connecting to a Bluetooth audio device
When the Bluetooth function is on, your Walkman can connect to a paired Bluetooth audio device.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
What Is Wi-Fi Communications?
What is Wi-Fi?
You can use Wi-Fi communication to connect wireless LAN devices, use a public wireless LAN service to enjoy using
your Walkman on the Internet, and communicate with other devices.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Connecting to a Wi-Fi Network
Turning Wi-Fi on/off
Turn the Wi-Fi function on to enjoy using the Internet on your Walkman.
Connecting to a Wi-Fi network
To connect to a Wi-Fi network, you need to have a wireless LAN (Wi-Fi) environment that can connect to the Internet.
If your router supports “WPS,” you can connect to a Wi-Fi network with simple operations.
Connecting to a Wi-Fi network from the settings screen
If your Wi-Fi router does not support WPS, select the Wi-Fi network that you can use from the list.
Connecting to a Wi-Fi network using the WPS button
If your Wi-Fi router supports WPS (Wi-Fi Protected Setup), make a Wi-Fi connection easily by simply pressing the
button.
Checking the Wi-Fi network status
You can check the status of the Wi-Fi network using the icon displayed in the status bar.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Precautions
Notes on handling your Walkman
Important information for using your Walkman is explained.
Notes on headphones
Important notes for the headphones are explained.
Notes on the software
Important notes for the software are explained.
Maintenance of your Walkman
Important notes for cleaning your Walkman are explained.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Specifications
Specifications
Details on the Walkman specifications (size, weight, and memory size, etc.) are shown.
Battery life
The estimated battery usage hours based on typical usage conditions and settings are explained.
Maximum recordable number of songs and time (Approx.)
The maximum recordable number of songs and time are explained.
Maximum recordable time of videos (Approx.)
The maximum recordable time of videos is explained.
Supported formats
The file formats that are supported by your Walkman are explained.
System requirements
Details on the system requirements needed to use your Walkman (the operating system version and memory size, etc.)
are shown.
Contents
A list of accessories and manuals supplied with your Walkman is shown.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
What Can I Do to Solve a Problem?
What can I do to solve a problem?
This section contains solutions for when your Walkman does not function as expected or if a problem occurs during
operation.
Customer support website
Visit the customer support website if you have any questions or issues with your Walkman.
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Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
Operation
Your Walkman does not operate or the power does not turn on.
You want your Walkman screen to stay on longer before it turns off automatically.
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing
machine.
An alarm (beep) is heard and the message [Check the volume level] is displayed.
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Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
Connection to a Computer
The computer does not recognize your Walkman.
The computer does not recognize a microSD card inserted in your Walkman.
You cannot install software to your computer.
Content such as music cannot be transferred from the computer to your Walkman.
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Copyright 2015 Sony Corporation
Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
microSD Card
Your Walkman does not recognize a microSD card that is inserted.
The computer does not recognize a microSD card inserted in your Walkman.
Music content cannot be transferred using Media Go.
Videos cannot be transferred using the “Take along” transfer function.
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Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
Customer registration website
We recommend that you register your Walkman so we can provide better customer support. Visit one of the
following websites to register the Walkman.
For customers in the USA:
http://www.sony.com/walkmanreg/
For customers in Canada:
English
http://www.Sony.ca/Registration
French
http://www.Sony.ca/Enregistrement
For customers in Latin America:
http://www.sony-latin.com/registration
For customers in Europe:
http://walkman.sony-europe.com/usb-registration
For customers in Asia/Oceania/Middle East/Africa:
English/Korean/Traditional Chinese
http://www.sony-asia.com/dmpwalkman/register/
Simplified Chinese
https://www.sonystyle.com.cn/b2c_sony/b2c/productRegister.do
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Before first use
Thank you for purchasing this Walkman.
This “Help Guide” is an excerpted version that contains basic operations only. For details on other operations,
see the full version of the online Help Guide by clicking the banner on the top page. An Internet connection is
required to see the full version.
The printed manuals (supplied), such as “Quick Start Guide,” also contain important information for you. For
information about the customer support website, see “Customer support website.”
For information on laws, regulations and trademark rights, refer to “Important Information” contained in the
supplied software. To read it, install the supplied software on your computer.
Google, Android and other marks are trademarks of Google Inc.
The Android robot is reproduced or modified from work created and shared by Google and used according to
terms described in the Creative Commons 3.0 Attribution License.
All other trademarks and registered trademarks are trademarks or registered trademarks of their respective
holders. In this manual, TM and ® marks are not specified.
About model names mentioned in this “Help Guide”
Depending on the country/region in which you have purchased your Walkman, some models may not be
available.
Computer system requirements when connecting your Walkman
See “System requirements” for details on computer system requirements.
Battery charging
The battery might be low when you use your Walkman for the first time. Charge the battery before using the
Walkman.
About microSD cards
In this “Help Guide,” microSD cards, microSDHC cards and microSDXC cards are called “microSD cards.”
About images used in this “Help Guide”
The screens and illustrations shown are for reference only and may differ from the actual product or screen.
Design and specifications are subject to change without notice.
Help Guide
How to Use
Digital Media Player
NW-ZX2
Parts and controls
Functions of buttons, jacks, and other parts on your Walkman are explained here.
1. Screen (touch screen)
Touch (tap) icons, items, etc., on the screen to operate your Walkman.
2. Built-in microphone
3. Headphone jack
Push the headphone plug all the way in. If the headphones are connected improperly, the sound from the
headphones will be impaired. Sound is not emitted from the headphones connected to the headphone jack
when a Bluetooth connection is active. End the Bluetooth connection.
4. WM-PORT jack
Connect the USB cable (supplied) or other accessories that support WM-PORT (not supplied).
5. Access lamp
The access lamp is located under the slot cover.
6. microSD card slot
The microSD card slot is located under the slot cover. Open the cover before inserting a microSD card (not
Help Guide
How to Use
supplied). Insert a microSD card until it clicks into place to increase the available storage of your Walkman.
7. Slot cover
8. Built-in antenna
Wi-Fi, Bluetooth, and GPS antennas are built-in.
9. (Power)/Screen lock button
Press to turn the power on. Press and hold to turn the power off. Press to turn the screen on/off.
Your Walkman will be reset if you press and hold the button for about 8 seconds.
10. Volume “+” and “-” buttons
Press the volume “+” button to turn up and the volume “-” button to turn down the volume.
There is a tactile dot beside the “+” button. Use it to help with button operations.
11. (Next) button
Skip to the next song, the next chapter of a video, or a scene playing 5 minutes later. If you press and hold
the button, songs or videos are fast-forwarded.
12. (Play/Pause) button
Play back or pause songs or videos.
There is a tactile dot on the button. Use it to help with button operations.
13. (Previous) button
Skip to the previous (or current) song, the previous chapter of a video, or a scene that played 5 minutes
ago. If you press and hold the button, songs or videos are fast-rewound.
14. Strap hole
This is used to attach a strap (not supplied).
15. N-mark
Touch a Bluetooth audio device equipped with the NFC function to this mark.
Related Topic
Turning the power on
Turning the power off
Turning the screen on and off
Home screen
Basic operation keys
Using the volume “+” and “-” buttons
Inserting a microSD card
Resetting your Walkman
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Digital Media Player
NW-ZX2
Turning the power on
Turn on the power to start your Walkman.
1. Press the button ( ).
When you start your Walkman, it is locked, and the lock screen will be displayed.
2. Drag out of the circle.
Your Walkman is then unlocked, and the Home screen will be displayed.
Note
It may take some time before the lock screen is displayed.
Help Guide
How to Use
Digital Media Player
NW-ZX2
Turning the power off
Turn off the power when not using your Walkman for an extended period of time.
1. Press and hold the button ( ).
2. Tap [ Power off] - [OK].
The power will then turn off.
Related Topic
Parts and controls
Turning the power on
Turning the screen on and off
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Turning the screen on and off
You can turn off the screen when not using your Walkman in order to prevent the touch screen from being
operated accidentally.
1. Press the button ( ).
The screen will turn off. Press the button ( ) again to turn the screen on.
Hint
The default setting is for the screen to be turned off automatically after no operations are performed for a
certain length of time. You can set the time after which the screen is turned off.
The lock screen is displayed when you turn on the screen. Touch and drag it out of the circle to unlock
your Walkman.
Related Topic
Parts and controls
Turning the power on
Turning the power off
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Charging the battery
Charge your Walkman by connecting it to a computer.
1. Connect your Walkman to a running computer via USB.
[Charged] is displayed on the lock screen when charging is complete.
2. Disconnect your Walkman from the computer when charging is complete.
Swipe the status bar of your Walkman down, and then tap [Turn off USB storage] on the notification panel.
Tap [Turn off USB storage] displayed on the screen of the Walkman.
Hint
For information about the time to fully charge the battery, see “Specifications.”
Note
When you charge your Walkman when it has not been used for a long period of time or when you use it for
the first time, your computer may not recognize it. The Walkman should start operating normally again after
charging for about 10 minutes.
If a large battery symbol is displayed while you are charging your Walkman, the remaining charge is still too
low for the Walkman to operate. Charge it continuously for about 10 minutes before attempting any
operations, and then the Walkman will start automatically.
Related Topic
Connecting to a computer
Help Guide
How to Use
Digital Media Player
NW-ZX2
Flow of initial settings
The first time you turn your Walkman power on, a screen for the initial settings is displayed. This explanation
assumes that the settings for Wi-Fi connections and Google™ accounts are skipped at first and set as
necessary later.
1. Press the button ( ) to turn on your Walkman.
Your Walkman may not turn on if the battery power is insufficient. Connect the Walkman to your computer
with the USB cable (supplied) and wait about 10 minutes before turning it on.
2. Tap a language to view the software license agreement in that language.
3. Confirm the content of the software license agreement, and then tap [Agree].
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How to Use
4. Tap [Start].
The initial setup begins.
5. Tap [Skip].
Hint
The settings for Wi-Fi connections can be set as necessary later.
6. Tap [Skip anyway].
7. Tap to confirm the entire content, and then tap .
8. Set the date and time, and then tap .
9. Confirm the content or enter content as necessary, tap , and then tap .
10. Tap [Finish] on the completion screen.
11. Confirm the content, and then tap [OK].
12. Confirm the content, and then tap [OK].
13. Confirm the content, and then tap [OK].
14. Confirm that the Home screen is displayed.
Digital Media Player
NW-ZX2
Using “Play/Pause,” “Next” and “Previous” buttons
You can operate Music player, Video player, etc. using the buttons ( / / ) on the side of your
Walkman.
1. Previous button
During music playback, press this button to skip to the beginning of the previous (or current) song.
During video playback, press this button to skip to the beginning of the previous (or current) chapter or
scene (5 minutes rewind).
During music or video playback, press and hold this button to fast-rewind.
2. Play/Pause button
Press this button to start playback of a song or video.
During playback, press this button to pause.
3. Next button
During music playback, press this button to skip to the beginning of the next song.
During video playback, press this button to skip to the next chapter or scene (5 minutes forward).
During music or video playback, press and hold this button to fast-forward.
Hint
You can deactivate these buttons while the screen is turned off or the lock screen is displayed. Swipe the
status bar down and tap - [Settings] - [ Device settings] - [Button protection].
Note
These buttons may not work depending on the application you use.
Related Topic
Displaying the notification panel and shortcuts from the status bar
Help Guide
How to Use
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Digital Media Player
NW-ZX2
Using the volume “+” and “-” buttons
Adjust the master volume quickly using the buttons ( ) on your Walkman.
Hint
If there is no sound even if you press the buttons ( ), swipe the status bar down, tap - [Settings] - [
Sound] - [Volumes], and then slide [Music, video, games, & other media] to turn up the volume.
Related Topic
Displaying the notification panel and shortcuts from the status bar
Volume operation (Only for countries/areas complying with European Directives)
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Volume operation (Only for countries/areas complying with European Directives)
An alarm (beep) and a warning [Check the volume level] are meant to protect your ears when you turn the
volume up to a level that is harmful for your ears for the first time. You can cancel the alarm and warning by
tapping the [OK] button on the alert dialog.
Note
You can turn up the volume after canceling the alarm and warning.
After the initial warning, the alarm and warning repeat every 20 cumulative hours that the volume is set to a
level that is harmful for your ears. When this happens, the volume is turned down automatically.
If the volume is set to a level that is harmful for your ears and you turn off your Walkman, the volume is
turned down to a level that is safe for your ears automatically.
The alarm (beep) does not sound when connected to a Bluetooth audio device.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
How to use the touch screen
The display of your Walkman is a touch screen. Make operations by directly touching the screen. The basic
operations are explained as follows.
Tap
Lightly touch an item such as an icon or menu with your finger and immediately remove your finger. Tapping
twice quickly is called “double tapping.”
Press and hold
Keep pressing an item such as an icon or menu.
Flick (Swipe)
Lightly move your finger across the touch screen.
This switches screens or quickly scrolls through a page.
Help Guide
How to Use
Drag
Keeping your finger on the touch panel, move to the desired point and release.
This moves icons, etc. and scrolls the screen.
Pinch in/pinch out
Touch the screen with two fingers, and move the fingers apart (pinch out) or together (pinch in).
On some screens, pinching out zooms in and pinching in zooms out.
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Digital Media Player
NW-ZX2
Notes on the touch screen
Your Walkman uses a capacitive touch screen. Tap the screen directly with your fingertip. Do not scratch it or
tap it with sharp objects such as a needle, pen, or fingernail. You cannot operate the touch screen with a
stylus.
If you touch the touch screen with gloved fingers, it may operate incorrectly or may not operate at all.
Do not operate your Walkman with objects on the touch screen.
If the touch screen is touched by objects other than your fingertip, it may not react correctly.
Do not put the touch screen close to other electrical devices. Electrostatic discharges can make the touch
screen malfunction.
If there are water droplets on the touch screen, or if you touch it with wet fingertips, the touch screen may not
react correctly.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Inserting a microSD card
You can store content such as music on microSD cards (not supplied) in addition to [System storage].
1. Pull the microSD card slot cover ( ) all the way out.
2. Swing the microSD card slot cover ( ) downwards to expose the microSD card slot ( ).
3. Insert a microSD card into the microSD card slot ( ) with the gold contact pins side facing up until it clicks
into place.
Your Walkman starts updating the database and playback of music or videos stops.
4. Close the microSD card slot cover ( ).
Note
If the microSD card is not recognized, remove it and then insert it into your Walkman again.
Do not insert any liquids, metal, flammable substances or any object other than a microSD card into the
microSD card slot ( ).
When you insert a microSD card, your Walkman starts updating the database and the information on the
previous playback point is lost. Select the desired song again.
If you insert a microSD card that contains a lot of content, it may take 10 or more minutes for the database to
be rebuilt on your Walkman. Rebuilding the database takes longer when the content is stored on a microSD
card than when it is stored in the system storage.
When you insert a microSD card into your Walkman, all songs stored on the microSD card are displayed in
the [Recently added] list.
Related Topic
Removing a microSD card
Help Guide
How to Use
Digital Media Player
NW-ZX2
Removing a microSD card
You can remove the microSD card (not supplied) from your Walkman.
1. Swipe the status bar down and tap - [Settings].
2. Tap [ Storage], scroll down and then tap [Unmount SD card] - [OK].
[Safe to remove SD card] is displayed on the notification panel.
Your Walkman starts updating the database and playback of music or videos stops.
3. Pull the microSD card slot cover ( ) all the way out.
4. Swing the microSD card slot cover ( ) downwards to expose the microSD card slot ( ).
5. Push the microSD card into the microSD card slot ( ). When the microSD card pops out, remove it from
the slot ( ).
6. Close the microSD card slot cover ( ).
Note
Check that the access lamp ( ) is off before you remove the microSD card.
If you have added lyrics to a song stored on a microSD card using a text file, the connection between the lyrics
and the song is lost when you remove the microSD card from your Walkman and is not recovered even if the
microSD card is reinserted. Insert the microSD card and add the lyrics again.
Related Topic
Displaying the notification panel and shortcuts from the status bar
Inserting a microSD card
Help Guide
How to Use
Digital Media Player
NW-ZX2
Selecting the storage to use
You can select the storage to store content and other data on from [System storage] or [SD card].
1. Swipe the status bar down and tap - [Settings].
2. Tap [ Storage] - [USB storage settings] - [System storage] or [SD card].
Hint
[System storage] is selected at the time of purchase.
You can switch the storage while your Walkman is connected to a computer. Swipe down the status bar at the
top of the screen and tap [System storage selected] or [SD card selected] to put a checkmark in [System
storage] or [SD card].
If you switch the storage while your Walkman is connected to a computer, the USB connection is lost. To
connect the Walkman as USB storage again, swipe down the status bar and tap [Turn on USB storage] -
[Turn on USB storage]. The storage ([System storage] or [SD card]) selected in the USB storage settings is
recognized as USB storage and the USB connection is reestablished.
Related Topic
Displaying the notification panel and shortcuts from the status bar
Transferring content using Media Go
Transferring content using Content Transfer
Transferring content using Explorer
Transferring content using the Finder
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Help Guide
How to Use
Digital Media Player
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Formatting a microSD card
Before using a microSD card (not supplied) in your Walkman for the first time, be sure to format the microSD
card using the Walkman by following the steps below. Formatting a microSD card will delete all data stored on
the microSD card, so be careful not to delete important data.
1. Swipe the status bar down and tap - [Settings].
2. Tap [ Storage], scroll down and then tap [Erase SD card] - [Erase data] - [Erase everything].
All data stored on the microSD card is deleted.
Note
Be sure to format the microSD card using your Walkman when you use it on the Walkman for the first time.
Related Topic
Displaying the notification panel and shortcuts from the status bar
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Help Guide
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Digital Media Player
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Notes on microSD cards
Use a microSD card (not supplied) that has been formatted using your Walkman. Operations of microSD
cards formatted with computers or other devices are not guaranteed.
If you format a microSD card containing data, the data will be deleted. Be careful not to delete important data.
Do not leave a microSD card within the reach of small children. They might accidentally swallow it.
Do not remove the microSD card without unmounting it. Doing so may cause a malfunction in your Walkman.
We do not guarantee the operation of all types of compatible microSD cards with your Walkman.
Data may be corrupted in the following cases:
When a microSD card is removed or your Walkman is turned off during a read or write operation.
When a microSD card is used in locations subject to static electricity or electrical noise.
We assume no responsibility for any loss or damage of stored data.
We recommend that you save a backup copy of important data.
Do not touch the terminal of a microSD card with your hand or a metal object.
Do not strike, bend or drop a microSD card.
Do not disassemble or modify a microSD card.
Do not expose a microSD card to water.
Do not use a microSD card under the following conditions:
Locations beyond the required operating conditions, including locations such as the hot interior of a car parked in
the sun and/or in the summer, outdoor areas exposed to direct sunlight, or near a heater.
Humid locations or locations with corrosive substances present.
When using a microSD card, make sure to check the correct insertion direction into the microSD card slot.
Do not insert foreign objects into the microSD card slot.
Related Topic
Formatting a microSD card
Inserting a microSD card
Removing a microSD card
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Home screen
Application widgets, shortcuts, folders, and more are displayed on the Home screen. There are several Home
screens and you can switch the screen by flicking the screen left or right.
1. Status bar
Displays the status of your Walkman and notifications.
2. [Music player] widget
Plays back music.
3. Application shortcuts
Starts application individually.
4. [Music player] shortcut
Plays back music transferred by Media Go or drag-and-drop.
5. [Sound adjustment] shortcut
Starts the sound adjustment application.
6. Apps
Displays all your applications and widgets.
7. [Video player] shortcut
Starts video player.
8. [DLNA] shortcut
Starts DLNA application.
Related Topic
Help Guide
How to Use
Digital Media Player
NW-ZX2
Basic operation keys
The following explains the basic operation keys at the bottom of your Walkman screen.
1. (Back)
Returns to the previous screen.
2. (Home)
Returns to the Home screen.
3. (Recent Apps)
Displays recently used applications.
Related Topic
Home screen
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Copyright 2015 Sony Corporation
Help Guide
How to Use
Digital Media Player
NW-ZX2
Switching Home screens
There are several Home screens. You can switch the Home screen by flicking the screen left or right.
1. Flick the Home screen left or right.
The Home screen will be switched.
Hint
You can check which Home screen currently is displayed by the location of displayed at the bottom
of the screen.
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Copyright 2015 Sony Corporation
Help Guide
How to Use
Digital Media Player
NW-ZX2
Displaying the notification panel and shortcuts from the status bar
Swipe the status bar ( ) with one finger to display the notification panel ( ) on which you can check the details
of notifications. You can also start the relevant application directly by tapping a notification on the panel.
If you swipe the status bar down with two fingers, shortcuts to various settings ( ) are displayed. Tap a shortcut
to open the setting screen.
Help Guide
How to Use
Hint
Tap the icon ( ) to close the notification panel.
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Digital Media Player
NW-ZX2
Connecting to a computer
Connect your Walkman to a computer via USB to charge the Walkman or transfer data.
1. Connect your Walkman to a running computer via USB.
The [USB storage in use] screen is displayed and your Walkman is connected automatically as a mass
storage device.
Your Walkman can then be accessed by clicking “Computer” or “This PC.”
Hint
If [USB connected] is displayed on the screen, tap [Turn on USB storage] to complete the connection.
If you are prompted to make a Windows operation, click “Cancel” or “×.”
When you exchange data between your Walkman and a computer, select the storage to use ([System storage]
or [SD card]) on the Walkman.
Related Topic
Transferring content using Media Go
Transferring content using Content Transfer
Charging the battery
Selecting the storage to use
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Copyright 2015 Sony Corporation
Help Guide
How to Use
Digital Media Player
NW-ZX2
Notes on connecting your Walkman to a computer
Do not disconnect your Walkman from your computer when transferring data between the Walkman and the
computer via USB. Doing so may result in loss of the data being transferred and data on the Walkman.
Do not turn on, restart, wake up from sleep mode, or shut down the computer with your Walkman connected
to the computer via USB. Doing so may cause the Walkman to malfunction. Disconnect the Walkman from the
computer before conducting those operations.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Resetting your Walkman
Try resetting your Walkman if operations become unstable. Before resetting the Walkman, disconnect the
Walkman from your computer and check that no content such as music is being played. Otherwise, the data may
be damaged.
1. Press and hold the button ( ) for about 8 seconds to reset your Walkman.
You can reset your Walkman even if the display of the Walkman is turned off.
Note
Resetting your Walkman will not delete any data or reset any settings.
Related Topic
Formatting the storage of your Walkman
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Copyright 2015 Sony Corporation
Help Guide
How to Use
Digital Media Player
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Formatting the storage of your Walkman
Delete data such as Google account information and downloaded applications, and reset your Walkman to
factory default. If you put a checkmark in the checkbox by tapping [Erase system storage], the following data will
be erased: Music and photo data transferred to the Walkman, preinstalled content, the Help_Guide_Installer.exe
or Help_Guide_Installer_for_mac file stored on [System storage] for installation on your computer. Be careful
because the preinstalled content and the files in the “FOR_WINDOWS” and “FOR_MAC” folders will not be
offered again. It is best to back up such data to a computer before initializing the Walkman.
1. Swipe the status bar down and tap - [Settings].
2. Tap [ Backup & reset] - [Factory data reset] - [Reset device].
To delete music, photos, etc. transferred to [System storage], scroll down and then tap [Erase system
storage] to put a checkmark in the checkbox before tapping [Reset device].
3. Tap [Erase everything].
Your Walkman restarts automatically after being initialized.
Related Topic
Displaying the notification panel and shortcuts from the status bar
Resetting your Walkman
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Help Guide
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Digital Media Player
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Updating your Walkman
Updating your Walkman to the latest version of the system software allows you to use the most recent functions
in the optimal environment.
You will be notified of system updates by means such as the network.
Note
It is best to back up data before updating your Walkman.
You cannot update your Walkman if you have selected [SD card] as the storage to use. Change the storage
setting to [System storage].
Related Topic
Customer support website
Selecting the storage to use
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Installing Media Go
Install Media Go to your Windows computer.
1. Connect your Walkman to your Windows computer via USB.
2. Make sure that [USB storage in use] is displayed on the screen.
Hint
If [USB connected] is displayed, tap [Turn on USB storage].
3. Open the “WALKMAN” folder using the procedure below that corresponds to your computer.
Windows 7 or earlier:
Select “Start” – “Computer,” and open the “WALKMAN” folder.
Windows 8:
Select “Desktop” from the “Start screen” to open “File Explorer.” In the “Computer” list, open the
“WALKMAN” folder.
Windows 8.1:
Select “Desktop” to open “File Explorer.” In the “This PC” list, open the “WALKMAN” folder.
4. Double-click “FOR_WINDOWS.”
5. Double-click “MediaGo_WM(.exe)” in the folder.
The setup file is extracted.
Depending on the version of Windows, a “User Account Control” screen may appear. In this case, click
“Yes.”
Help Guide
How to Use
6. Follow the on-screen instructions to install Media Go.
When you click “Finish” after installation, Media Go automatically starts.
Hint
During installation, you may be prompted to install additional software components that are necessary to run
Media Go. If prompted, follow the on-screen instructions to download and install the components.
When your Windows computer is connected to the Internet, the latest version of Media Go is automatically
searched and downloaded. If a message to install the latest version of Media Go appears, click the message
and follow the on-screen instructions to install the software.
If [USB connected] is displayed on the screen, tap [Turn on USB storage] to complete the connection.
Note
If the “WALKMAN” folder is not displayed, [SD card] is selected as the storage to be displayed on the
computer. On your Walkman, select [System storage] as the storage to use.
Depending on the environment, restarting your computer may be required. Follow the on-screen instructions.
Related Topic
Selecting the storage to use
Connecting to a computer
Importing and transferring content from media using Media Go
Transferring content using Media Go
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Copyright 2015 Sony Corporation
Digital Media Player
NW-ZX2
Installing Content Transfer
Install Content Transfer to your Mac computer.
1. Connect your Walkman to your Mac computer via USB.
2. Make sure that [USB storage in use] is displayed on the screen.
Hint
If [USB connected] is displayed, tap [Turn on USB storage].
3. Select “WALKMAN” in the sidebar of the Finder.
4. Double-click the “FOR_MAC” folder.
5. Double-click “ContentTransfer.pkg.”
The installer starts.
6. Follow the on-screen instructions to install Content Transfer.
is displayed in the Dock when the installation is completed. Click to start Content Transfer.
Hint
If the “WALKMAN” folder is not displayed, [SD card] is selected as the storage to be displayed on the
computer. On your Walkman, select [System storage] as the storage to use.
Related Topic
Help Guide
How to Use
Digital Media Player
NW-ZX2
Importing and transferring content from media using Media Go
Use Media Go to import and transfer content such as music on your Windows computer. This section explains
how to import and transfer music from CDs. Your computer must be connected to the Internet to obtain CD
information such as song names and artist names automatically.
1. On your Walkman, select the storage ([System storage] or [SD card]) as the destination for transferring
content.
2. Connect your Walkman to your Windows computer via USB.
3. Start Media Go.
4. Insert an audio CD into the CD drive of your Windows computer.
5. Confirm the music content on the audio CD.
6. Transfer the music content on the audio CD to your Walkman.
Drag-and-drop the cover art of the desired CD ( ) to “WALKMAN (model name)” ( ).
Hint
For details about how to use Media Go, refer to the help of Media Go.
Songs transferred to your Walkman are imported to your computer at the same time.
Recommended file formats for ripping CDs are FLAC for higher sound quality and AAC (.mp4) and MP3
(.mp3) for normal sound quality.
Media Go obtains the CD information from a database on the Internet. Information on some CDs may not be
available in the database. If information on your CD is missing, you can add it manually after importing the
CD. For information about adding and editing CD information, refer to the help of Media Go.
Help Guide
How to Use
Note
Imported content is limited to private use only. Use of content for other purposes requires the permission of
the copyright holders.
Commercial DVDs and Blu-ray discs cannot be imported into Media Go.
Related Topic
Installing Media Go
Transferring content using Media Go
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Copyright 2015 Sony Corporation
Digital Media Player
NW-ZX2
Transferring content using Media Go
Transfer content such as music or playlists managed with Media Go on your computer to your Walkman. Content
with copyright protection cannot be transferred.
1. On your Walkman, select the storage ([System storage] or [SD card]) as the destination for transferring
content.
2. Connect your Walkman to a running computer via USB, and then start Media Go.
3. Select the desired content ( ) on Music Library of Media Go, and drag-and-drop it to your “WALKMAN
(model name)” ( ).
Media Go recognizes the type of data by the filename extension and sends it to the appropriate folder of
your Walkman.
Note
Media Go does not support content that uses Windows Media digital rights management technology (“WM-
DRM”).
Related Topic
Selecting the storage to use
Connecting to a computer
Importing and transferring content from media using Media Go
Help Guide
How to Use
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Copyright 2015 Sony Corporation
Digital Media Player
NW-ZX2
Transferring iTunes content using Media Go
Media Go supports transfer of data from iTunes to your Walkman. Transfer content such as music or playlists
managed with iTunes on your computer to the Walkman. Content with copyright protection cannot be transferred.
1. On your Walkman, select the storage ([System storage] or [SD card]) as the destination for transferring
content.
2. Connect your Walkman to a running computer via USB, and then start Media Go.
3. Start iTunes.
4. Select the desired content from iTunes ( ), and drag-and-drop it to your “Walkman (model name)” ( ).
Media Go recognizes the type of data by the filename extension and sends it to the appropriate folder of
your Walkman.
Related Topic
Selecting the storage to use
Connecting to a computer
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Help Guide
How to Use
Copyright 2015 Sony Corporation
Digital Media Player
NW-ZX2
Transferring content using Content Transfer
Transfer content such as music or playlists on your Mac computer or managed with iTunes to your Walkman.
Content with copyright protection cannot be transferred.
1. On your Walkman, select the storage ([System storage] or [SD card]) as the destination for transferring
content.
2. Connect your Walkman to a running computer via USB, and then start Content Transfer.
3. Display the desired content on the Finder or the desired content or playlists on iTunes.
4. Drag-and-drop the content or playlists you want to transfer to Content Transfer.
Content is transferred to your Walkman.
Related Topic
Selecting the storage to use
Connecting to a computer
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Help Guide
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Digital Media Player
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Transferring content using Explorer
Content such as music can be directly transferred by drag-and-drop using Windows Explorer.
1. On your Walkman, select the storage ([System storage] or [SD card]) as the destination for transferring
content.
2. Connect your Walkman to a running computer via USB.
3. Open the “WALKMAN” folder using the procedure below that corresponds to your computer.
Windows 7 or earlier:
Select “Start” – “Computer,” and then open the “WALKMAN” folder.
Windows 8:
Select “Desktop” from the “Start screen” to open “File Explorer.” In the “Computer” list, open the
“WALKMAN” folder.
Windows 8.1:
Select “Desktop” to open “File Explorer.” In the “This PC” list, open the “WALKMAN” folder.
4. Open the folder to which you want to transfer content.
To transfer music files or folders: “Music” folder
To transfer photo files or folders: “Picture,” “Pictures,” or “DCIM” folder
To transfer video files or folders: “Video,” “Movies” or “DCIM” folder
5. Drag-and-drop the desired files or folders ( ) to the applicable folder ( ) in the “WALKMAN” folder.
Hint
If you have selected [SD card] as the storage to use, the volume label of the microSD card (not supplied) is
shown instead of "WALKMAN" in steps 3 and 5 above.
Help Guide
How to Use
Note
Do not change folder name or delete the “Music” folder.
Some songs may not be played back on your Walkman due to copyright protection.
Depending on the language setting of your Walkman, the information of the transferred content may not be
displayed correctly.
Related Topic
Selecting the storage to use
Connecting to a computer
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Copyright 2015 Sony Corporation
Digital Media Player
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Transferring content using the Finder
Content such as music can be directly transferred by drag-and-drop using the Finder.
1. On your Walkman, select the storage ([System storage] or [SD card]) as the destination for transferring
content.
2. Connect your Walkman to a running computer via USB.
3. Select “WALKMAN” in the sidebar of the Finder.
4. Open the folder to which you want to transfer content.
To transfer music files or folders: “Music” folder
To transfer photo files or folders: “Picture,” “Pictures,” or “DCIM” folder
To transfer video files or folders: “Video,” “Movies” or “DCIM” folder
5. Drag-and-drop the desired files or folders ( ) to the applicable folder ( ) in the “WALKMAN” folder.
Hint
If you have selected [SD card] as the storage to use, the volume label of the microSD card (not supplied) is
shown instead of "WALKMAN" in steps 3 and 5 above.
Note
Do not change folder name or delete the “Music” folder.
Some songs may not be played back on your Walkman due to copyright protection.
Do not disconnect your Walkman while the data is transferred. Otherwise, data being transferred or stored on
the Walkman may be damaged. If the Walkman is disconnected while files are being transferred, unnecessary
files may be left in the Walkman. In this case, transfer usable files back to the computer and format the
Walkman.
Help Guide
How to Use
Digital Media Player
NW-ZX2
Making a Bluetooth connection using the NFC function
Simply touch your Walkman to a Bluetooth audio device that has the NFC function to automatically turn on the
power of the Bluetooth audio device, pair the Walkman and the Bluetooth audio device, and make a Bluetooth
connection.
1. Swipe the status bar down, tap - [Settings] - [More] and check that [NFC] is checked.
2. If the Bluetooth audio device has an NFC switch, set the NFC switch to on.
3. Touch your Walkman to the Bluetooth audio device.
Touch the mark of your Walkman ( ) to the mark of the Bluetooth audio device ( ). Hold together until
instructions appear on the screen of the Walkman.
4. Follow the on-screen instructions to complete the connection.
Hint
Touch the devices together again to disconnect.
Take the following measures if the connection is poor.
Slowly move your Walkman over the mark of the Bluetooth audio device ( ).
If your Walkman is in a case, remove the case.
To turn off the NFC function, swipe the status bar down, tap - [Settings] - [More] - [NFC] and remove
the check mark.
Related Topic
Help Guide
How to Use
Digital Media Player
NW-ZX2
Turning the Bluetooth function on/off
To connect Bluetooth audio devices with your Walkman, you first have to turn on the Bluetooth function.
Depending on the device, the procedure to establish connection may vary. Refer to the operating instructions of
the Bluetooth audio device.
1. Swipe the status bar down and tap - [BLUETOOTH] or [BLUETOOTH OFF].
2. Tap to switch [ON]/[OFF].
Hint
To reduce battery consumption, turn off the Bluetooth function when not in use.
Note
The Bluetooth communications antenna ( ) is built in to your Walkman. If you cover the antenna ( ) with
your hands or other objects while using Bluetooth communications, the communication quality may be
affected.
Related Topic
Displaying the notification panel and shortcuts from the status bar
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Pairing a Bluetooth audio device
To connect with a new Bluetooth audio device, you need to pair with it while the Bluetooth function of your
Walkman is on. You only need to do this once between the Walkman and the new Bluetooth audio device. Just
turn on the device the next time.
1. Put the Bluetooth audio device you want to connect with in discoverable mode.
Refer to the operating instructions supplied with the Bluetooth audio device for details on procedures for
putting it in discoverable mode.
2. Swipe the status bar down and tap - [BLUETOOTH].
Make sure the Bluetooth function is on. If not, turn on the Bluetooth function.
3. Tap the device you want to pair with from the list.
If the device you want to connect with is not displayed in the [AVAILABLE DEVICES] list, check that the
Bluetooth audio device you want to connect with is in discoverable mode and tap [SEARCH FOR DEVICES]
on the screen of your Walkman. If a number is displayed on the screen of the Walkman, make sure the
same number is displayed on that device.
The pairing and connection status will be displayed under the Bluetooth audio device name.
With some devices, a connection is established after pairing.
Hint
If the Bluetooth audio device you want to connect with has an NFC function, pairing and connection can be
made with one touch.
Note
A passkey (*1) input screen is displayed for some devices. Check the passkey of the other device, and input
the passkey.
(*1) “Passkey” is also called “Pass code,” “PIN code,” “PIN number,” or “Password.” For the passkey of the other
device, refer to the manual of that device.
Related Topic
Displaying the notification panel and shortcuts from the status bar
Connecting to a Bluetooth audio device
Making a Bluetooth connection using the NFC function
Help Guide
How to Use
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Digital Media Player
NW-ZX2
Connecting to a Bluetooth audio device
Connect a paired Bluetooth audio device with your Walkman while the Bluetooth function is on.
1. Swipe the status bar down and tap - [BLUETOOTH].
Make sure the Bluetooth function is on. If not, turn on the Bluetooth function.
2. Tap the name of the device you want to connect with in the [Paired devices] list.
[Connected] will be displayed under the name of the device while the device is connected.
If the [Paired devices] list is not displayed, or the device you want to connect with is not displayed in the
[Paired devices] list, pair the devices first.
Hint
If the Bluetooth audio device you want to connect with has an NFC function, pairing and connection can be
made with one touch.
To reduce battery consumption, turn off the Bluetooth function when not in use.
Related Topic
Pairing a Bluetooth audio device
Displaying the notification panel and shortcuts from the status bar
Making a Bluetooth connection using the NFC function
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Help Guide
How to Use
Digital Media Player
NW-ZX2
What is Wi-Fi?
Wi-Fi (*1) communication is communications technology which allows you to connect wireless LAN devices
displaying the Wi-Fi logo and use public wireless LAN service.
You can use Wi-Fi to browse the Internet on your Walkman or connect to other communications devices.
(*1) Wi-Fi indicates that the compatibility of the wireless LAN device is certified.
Related Topic
Turning Wi-Fi on/off
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Help Guide
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Digital Media Player
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Turning Wi-Fi on/off
You can use Wi-Fi to browse the Internet on your Walkman. To use Wi-Fi communications with the Walkman,
first turn on the Wi-Fi function.
1. Swipe the status bar down and tap - [WI-FI] or [WI-FI OFF].
2. Tap to switch [ON]/[OFF].
Hint
To reduce battery consumption, turn off the Wi-Fi function when not in use.
Wi-Fi (*1) communications is communications technology which allows you to connect wireless LAN devices
displaying the Wi-Fi logo and use public wireless LAN service.
Note
The Wi-Fi antenna ( ) is built in to your Walkman. If you cover the antenna ( ) with your hands or other
objects while connecting to the Internet using the Wi-Fi function, the communications quality may deteriorate.
(*1) Wi-Fi indicates that the compatibility of the wireless LAN device is certified.
Related Topic
Displaying the notification panel and shortcuts from the status bar
Connecting to a Wi-Fi network
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Help Guide
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Digital Media Player
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Connecting to a Wi-Fi network
There are several ways of making a Wi-Fi connection, depending on what type of Wi-Fi router you use.
Follow the checklist below to find out how to set up a Wi-Fi connection with your Wi-Fi router.
1. Internet
2. Modem
3. Wi-Fi router
4. Computer
5. Walkman
Question: Does your Wi-Fi router have a WPS button?
Yes. Go to “Connecting to a Wi-Fi network using the WPS button.”
No. Go to “Connecting to a Wi-Fi network from the settings screen.”
Note
For information about your wireless LAN environment, please contact the manufacturer of your Wi-Fi device,
the wireless LAN service provider that you subscribe to, or the person who set up your Wi-Fi device.
Related Topic
Turning Wi-Fi on/off
Connecting to a Wi-Fi network from the settings screen
Connecting to a Wi-Fi network using the WPS button
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Digital Media Player
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Connecting to a Wi-Fi network from the settings screen
If your Wi-Fi router does not support WPS (Wi-Fi Protected Setup), turn on the Wi-Fi function, and then make a
Wi-Fi connection by selecting a network from the list of available networks.
1. Swipe the status bar down and tap - [WI-FI].
Make sure the Wi-Fi function is on. If not, turn on the Wi-Fi function.
2. Tap the network you want to use from the list.
3. Enter a password, if needed, and tap [Connect].
Hint
If the network SSID of the access point that you want to use is not shown in the network list, add the network
manually.
If you are connecting to a Wi-Fi network for the first time, select a method for setting up a Wi-Fi connection.
When you are in range and the Wi-Fi function is on, your Walkman will automatically reconnect to a network
to which you have connected before.
To check the MAC address of your Walkman or other Wi-Fi details, swipe the status bar down and tap -
[WI-FI] - - [Advanced].
Note
Please contact the manufacturer of your Wi-Fi device for information such as how to set the access point.
Related Topic
Turning Wi-Fi on/off
Displaying the notification panel and shortcuts from the status bar
Connecting to a Wi-Fi network using the WPS button
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Help Guide
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Digital Media Player
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Connecting to a Wi-Fi network using the WPS button
If your Wi-Fi router supports WPS (Wi-Fi Protected Setup), turn on the Wi-Fi function, and then make a Wi-Fi
connection easily by pressing the button.
1. Swipe the status bar down and tap - [WI-FI].
Make sure the Wi-Fi function is on. If not, turn on the Wi-Fi function.
2. Tap .
A screen to prompt you to press the WPS button on the Wi-Fi router appears.
3. Press the WPS button on the Wi-Fi router within 2 minutes.
When the connection is made successfully, the message to notify you that your Walkman is connected to a
Wi-Fi network will be displayed.
4. Tap [OK] to complete the setting.
Hint
When you first connect to a Wi-Fi network, check how to set up a Wi-Fi connection.
When you are in range and the Wi-Fi function is on, your Walkman will reconnect to available networks to
which you have connected before.
Note
Please contact the manufacturer of your Wi-Fi device for information such as how to set the access point.
Related Topic
Turning Wi-Fi on/off
Displaying the notification panel and shortcuts from the status bar
Connecting to a Wi-Fi network from the settings screen
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Copyright 2015 Sony Corporation
Help Guide
How to Use
Digital Media Player
NW-ZX2
Checking the Wi-Fi network status
You can check the status of a Wi-Fi network by the icon shown in the status bar.
: Connected to a Wi-Fi network.
: An open network is detected (when Wi-Fi network notification is set to on).
Hint
You can check the troubleshooting when your Walkman has problems with the Wi-Fi connection, using [Wi-
Fi checker]. Tap - [Wi-Fi checker] on the Home screen to display.
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Copyright 2015 Sony Corporation
Help Guide
How to Use
Digital Media Player
NW-ZX2
Notes on handling your Walkman
Warning
Be sure not to short-circuit the terminals of your Walkman with metallic objects.
Do not spill water on your Walkman or allow any foreign object to enter it. This may cause fire or electric
shock. If this occurs, turn off the Walkman immediately, disconnect the Walkman from your computer, and
consult your nearest Sony dealer or Sony Service Center.
Do not place your Walkman in fire.
Do not take apart or modify your Walkman. Doing so can result in electric shock. Consult your nearest Sony
dealer or Sony Service Center for exchange of rechargeable batteries, internal checks, or repair.
Do not put any heavy object on top of your Walkman or apply a strong shock to it.
This may cause malfunction or damage.
The following descriptions are important for using your Walkman. Be sure to follow the instructions below.
Charging time differs depending on battery usage conditions.
If the battery life is reduced to about half of its normal life even if sufficiently charged, it has probably worn out.
Please contact your nearest Sony dealer.
Do not touch the rechargeable battery with bare hands if it is leaking. Consult your nearest Sony dealer if the
battery has leaked as battery liquid may remain in your Walkman. If the liquid gets into your eyes, do not rub
your eyes as this may lead to blindness. Wash out your eyes with clean water and consult a doctor.
If the liquid gets onto your body or clothes, wash it off immediately. Failure to do so may cause burns or injury.
Consult a doctor if you are burned or injured by the liquid from the battery.
Heat may build up in your Walkman while charging if it is used for an extended period of time.
Note that condensation may form temporarily in cases such as when your Walkman is moved quickly from a
low-temperature environment to a high-temperature environment, or used in a room where a heater has just
been turned on. Condensation is a phenomenon where moisture in the air adheres to surfaces such as metal
panels and then changes to liquid. If condensation forms in the Walkman, leave it turned off until the
condensation disappears. If you use the Walkman with condensation present, a malfunction may result.
If you use your Walkman in a cold location, images may appear with black bands around them. This is not a
malfunction of the Walkman.
If your Walkman causes interference to radio or television reception, turn the Walkman off and move it away
from the radio or television.
Mild tingling may be felt on your ears in particularly dry air conditions. This is a result of static electricity
accumulated in the body, and it is not a malfunction of your Walkman.
This effect can be minimized by wearing clothes made from natural materials.
When using a strap (not supplied), be careful to avoid catching it on objects you pass by.
Also, be careful not to swing your Walkman by the strap to avoid bumping people.
Help Guide
How to Use
Refrain from using your Walkman as is requested by in-flight announcements during takeoff or landing in an
aircraft.
If you see lightning or hear thunder, take off the headphones immediately and refrain from using your
Walkman.
Never use your Walkman where it will be subjected to extreme light, temperatures, humidity or vibration. For
example, never leave the Walkman in a car parked in the sun or in direct sunlight. It may become discolored,
distorted or damaged.
Do not leave your Walkman in a place subject to excessive dust.
Do not leave your Walkman on an unstable surface or in an inclined position.
When unplugging the headphones from your Walkman, make sure to hold the headphone plug. Pulling by the
headphone cord itself may damage it.
Do not apply strong force to the surface of the display. This may cause a distortion in colors or brightness, or it
may cause a malfunction of the display.
Be sure to follow the precautions below when using your Walkman. Failure to do so may warp the casing or
cause the Walkman to malfunction.
Do not sit down with your Walkman in your back pocket.
Do not put your Walkman in a bag with the headphones/earphones cord wrapped around it and subject the bag to
strong impact.
Do not expose your Walkman to water. The Walkman is not waterproof. Be sure to follow the precautions
below.
Be careful not to drop your Walkman into a sink or other container filled with water.
Do not use your Walkman in humid locations or wet weather such as rain or snow.
Do not get your Walkman wet.
If you touch your Walkman with wet hands or put the Walkman in a damp article of clothing, the Walkman may get
wet, which may cause a malfunction.
Sample data is pre-installed on your Walkman.
Sample data is not installed in some countries/regions.
If you delete the sample data, you cannot restore it, and we will not supply any replacement data.
Sony is not responsible for incomplete recording/downloading or damaged data due to problems with your
Walkman or computer.
Notes on storing lithium-ion rechargeable batteries
A lithium-ion rechargeable battery is built into your Walkman. When you store it for a long period of time, be sure
to follow the storage instructions below.
Leaving a charged battery unused for a long period of time causes deterioration of the battery and results in a
decrease of battery capacity. The deterioration is more severe when the battery is stored with a full charge,
and is accelerated by prolonged exposure to heat such as when leaving your Walkman in a car while
connected to the power port. Store the Walkman at temperatures below 35 °C (95 ºF). Charging or
discharging the battery to approximately 50 % of capacity before storing is also recommended.
The battery deteriorates when left in a depleted condition. Charge the battery to approximately 50 % of
capacity at least once every six to twelve months to prevent deterioration.
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Digital Media Player
NW-ZX2
Notes on headphones
Road safety
Avoid listening with your headphones in situations where hearing must not be impaired.
Preventing hearing damage
Avoid using the headphones at a high volume. Hearing experts advise against continuous, loud, and extended
play. If you experience a ringing in your ears, reduce the volume or discontinue use.
Do not turn the volume up high all at once, especially when using headphones. Turn up the volume gradually to
avoid excessive levels hurting your ears.
Consideration for others
Keep the volume at a moderate level. This will allow you to hear outside sounds and to be considerate to the
people around you.
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Copyright 2015 Sony Corporation
Help Guide
How to Use
Digital Media Player
NW-ZX2
Notes on the software
Copyright laws prohibit reproducing the software or the manual accompanying it, in whole or in part, or renting
the software without the permission of the copyright holder.
In no event will Sony be liable for any financial damage or loss of profits, including claims made by third
parties, arising out of the use of the supplied software.
The supplied software cannot be used with equipment other than that to which it is designated.
Please note that, due to continued efforts to improve quality, the software specifications may be changed
without notice.
Operation of your Walkman with software other than that supplied is not covered by the warranty.
The explanations in this manual assume that you are familiar with the basic operations of your computer.
For details on the use of your computer and operating system, please refer to the respective manuals.
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Copyright 2015 Sony Corporation
Help Guide
How to Use
Digital Media Player
NW-ZX2
Maintenance of your Walkman
Clean your Walkman with a soft cloth, such as a cleaning cloth for eyeglasses.
If the headphone plug is dirty, it may cause noise or sound skipping. To enjoy listening with good sound, wipe
the headphone plug occasionally with a soft dry cloth.
Should your Walkman become excessively dirty, clean it with a soft cloth slightly moistened with water or mild
detergent solution, being careful not to allow water to get inside the Walkman and headphones.
Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or benzene as doing so may
damage the surface of your Walkman.
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Copyright 2015 Sony Corporation
Help Guide
How to Use
Digital Media Player
NW-ZX2
Customer support website
If you have any questions or issues with your Walkman, or would like information on compatible items with the
Walkman, visit one of the following websites.
For customers in the USA:
http://www.sony.com/walkmansupport
For customers in Canada:
English
http://www.sony.ca/ElectronicsSupport/
French
http://www.sony.ca/ElectronicsSupport/
For customers in Latin America:
http://www.sony-latin.com/index.crp
For customers in Europe:
http://www.sony.eu/dna/wm/
For customers in Asia/Oceania/Middle East/Africa:
English
http://www.sony-asia.com/support
Korean
https://scs.sony.co.kr/scs/handler/ProductSupport
Simplified Chinese
http://service.sony.com.cn/KB/
Traditional Chinese
http://service.sony.com.tw/
For customers who purchased the overseas models:
http://www.sony.co.jp/overseas/support/
Help Guide
How to Use
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Digital Media Player
NW-ZX2
Specifications
Platform
Android™ 4.2
Display
Size/resolution
4.0-inch (10.2 cm)/FWVGA (854 × 480 Pixels)
Panel type
TFT color display
Interface
USB
Hi-Speed USB (USB 2.0 compliant)
Headphone
Stereo mini-jack
WM-PORT
WM-PORT (multiple connecting terminal): 22 pins
External memory
microSD (up to 2 GB)
microSDHC (up to 32 GB)
microSDXC (64 GB and more)
Wireless LAN
IEEE 802.11a/b/g/n
Bluetooth
Communication system: Bluetooth specification version 3.0
Sensor
GPS receiver
Accelerometer
Microphone
Help Guide
How to Use
Monaural
Output (headphones)
Frequency response
20 Hz to 40,000 Hz
Sound Effects
ClearAudio+ (On/Off)
Equalizer
Clear Bass
Surround sound
DSEE HX (On/Off)
Dynamic normalizer (On/Off)
Power Source
Built-in Rechargeable lithium-ion Battery
USB power (from a computer via a USB connector of the player)
Charging Time
USB-based charging
Approx. 4.5 hours
Operating temperature
5 °C to 35 °C (41 ºF to 95 ºF)
Dimensions
w/h/d, projecting parts not included
XX.X mm × XX.X mm × XX.X mm (The thinnest part: x.x mm)
( X X/X inches × X X/X inches × X/XX inches (The thinnest part: XX/XX inches) )
w/h/d
XX.X mm × XX.X mm × XX.X mm (X X/X inches × X X/X inches × X/X inches)
Mass
XX g (X.X oz)
Capacity (User available capacity) (*1)
128 GB (Approx. xx GB = x,xxx bytes)
Actual available memory for other contents (*1)
xx GB (Approx. 113 GB = 121,269,354,496 bytes)
Actual available memory for application software (*2)
xx GB (Approx. 1.97 GB = 2,147,483,648 bytes)
(*1)
Available capacity may vary. A portion of the memory is used for data management functions.
(*2)
Actual available memory for application software includes the memory space which is used for factory-preinstalled
applications.
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Copyright 2015 Sony Corporation
Digital Media Player
NW-ZX2
Battery life
The time below may differ depending on ambient temperature or the status of use.
Battery Life (continuous playback)
Actual battery life may vary depending on settings. The estimated battery usage hours shown below are based
on typical usage conditions with “Settings for battery life measurement” as shown below.
Music
MP3 128 kbps
Bluetooth ON: Approx. XX Hrs
Bluetooth OFF: Approx. XX Hrs
Linear PCM 1,411 kbps
Bluetooth ON: Approx. XX Hrs
Bluetooth OFF: Approx. XX Hrs
FLAC 96 kHz/24 bit
Bluetooth ON: Approx. XX Hrs
Bluetooth OFF: Approx. XX Hrs
FLAC 192 kHz/24 bit
Bluetooth ON: Approx. XX Hrs
Bluetooth OFF: Approx. XX Hrs
DSD 2.8224 MHz/1 bit
Bluetooth ON: Approx. XX Hrs
Bluetooth OFF: Approx. XX Hrs
DSD 5.6448 MHz/1 bit
Bluetooth ON: Approx. XX Hrs
Bluetooth OFF: Approx. XX Hrs
Video
MPEG-4 384 kbps
Bluetooth ON: Approx. XX Hrs
Bluetooth OFF: Approx. XX Hrs
Help Guide
How to Use
Direct REC
MP3 128 kbps
Approx. XX Hrs
Note
Even if the player is turned off for an extended period, a small amount of battery power is still consumed.
Battery life may vary depending on volume setting, conditions of use and ambient temperature.
Settings for battery life measurement
Display
Brightness (*1): Default
Sound adjustment
ClearAudio+ (*2): OFF (default setting: OFF)
Equalizer (*3): OFF (default setting: OFF)
Surround sound (*3): OFF (default setting: OFF)
DSEE HX (*3)(*4): OFF (default setting: OFF)
Dynamic normalizer (*3): OFF (default setting: OFF)
(*1) The maximum brightness setting shortens the battery life for continuous video playback by about XX% compared with
the default setting.
(*2) The [On] setting shortens the battery life about XX% compared with the [Off] setting.
(*3) Setting [Equalizer] to other than [None], [Surround sound] to other than [None], [DSEE HX] to [On] and [Dynamic
normalizer] to [On] shortens the battery life for continuous music playback by about XX%.
(*4) The [On] setting shortens the battery life about XX% compared with the [Off] setting.
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Copyright 2015 Sony Corporation
Digital Media Player
NW-ZX2
Maximum recordable number of songs and time (Approx.)
The approximate times are based on the case in which you transfer or record only 4 minute songs.
Number
MP3 128 kbps: Approx. 20,000 songs
Linear PCM 1,411 kbps: Approx. 2,700 songs
FLAC 96 kHz/24 bit: Approx. 800 songs
FLAC 192 kHz/24 bit: Approx. 400 songs
DSD 2.8224 MHz/1 bit: Approx. 600 songs
DSD 5.6448 MHz/1 bit: Approx. 300 songs
Time
MP3 128 kbps: Approx. 1,333 hr. 20 min.
Linear PCM 1,411 kbps: Approx. 180 hr. 00 min.
FLAC 96 kHz/24 bit: Approx. 53 hr. 20 min.
FLAC 192 kHz/24 bit: Approx. 26 hr. 40 min.
DSD 2.8224 MHz/1 bit: Approx. 40 hr. 00 min.
DSD 5.6448 MHz/1 bit: Approx. 20 hr. 00 min.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Maximum recordable time of videos (Approx.)
The approximate times are estimated in the case where only videos are transferred. The time may differ,
depending on the conditions under which the player is used.
Video: 384 kbps/Music: 128 kbps
Approx. 462 hr. 20 min.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Supported formats
Music (Music player)
Audio Formats
MP3
Media File format: MP3 (MPEG-1 Layer3) file format
File extension: .mp3
Bit rate: 32 kbps to 320 kbps (Supports variable bit rate (VBR))
Sample frequency (*1): 32, 44.1, 48 kHz
WMA (*2)(*6)
Media File format: ASF file format
File extension: .wma
Bit rate: 5 kbps to 384 kbps (Supports variable bit rate (VBR))
Sample frequency (*1): 8 kHz to 48 kHz
FLAC
Media File format: FLAC file format
File extension: .flac
Bit depth : 16 bit, 24 bit
Sample frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48, 88.2, 96, 176.4, 192 kHz
Linear PCM
Media File format: Wave-Riff file format
File extension: .wav
Bit depth : 16 bit, 24 bit
Sample frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48, 88.2, 96, 176.4, 192 kHz
AAC (*2)(*3)(*6)
Media File format: MP4 file format
File extension: .mp4, .m4a, .3gp
Bit rate: 16 kbps to 320 kbps (Supports variable bit rate (VBR)) (*4)
Sample frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 kHz
HE-AAC (*3)(*6)
Media File format: MP4 file format
File extension: .mp4, .m4a, .3gp
Help Guide
How to Use
Bit rate: 32 kbps to 144 kbps (Supports variable bit rate (VBR)) (*4)
Sample frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 kHz
Apple Lossless (*6)
Media File format: MP4 file format
File extension: .m4a, .mp4
Bit depth: 16 bit, 24 bit
Sample frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48, 88.2, 96, 176.4, 192 kHz
AIFF
Media File format: AIFF file format
File extension: .aif, .aiff, .afc, .aifc
Bit depth: 16 bit, 24 bit
Sample frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48, 88.2, 96, 176.4, 192 kHz
DSD (*5)
Media File format: DSF, DSDIFF
File extension: .dsf, .dff
Bit depth: 1 bit
Sample frequency (*1): 2.8224 MHz, 5.6448 MHz
Video
Video Formats (*6)
AVC (H.264/AVC)
Media File format: MP4 file format, “Memory Stick” video format
File extension: .mp4, .m4v
Profile: Baseline Profile/Main Profile/High Profile
Level: 4
Bitrate: Max. 20 Mbps
Frame rate: Max. 30 fps
Resolution: Max. 1,920 × 1,080 (*7)
MPEG-4
Media File format: MP4 file format, “Memory Stick” video format
File extension: .mp4, .m4v
Profile: Simple Profile/Advanced Simple Profile
Bitrate: Max. 20 Mbps
Frame rate: Max. 30 fps
Resolution: Max. 1,920 × 1,080 (*7)
Windows Media Video 9
Media File format: ASF file format
File extension: .wmv
Bitrate: Max. 20 Mbps
Frame rate: Max. 30 fps
Resolution: Max. 1,920 × 1,080 (*7)
Audio Formats
AAC-LC (for AVC, MPEG-4)
Bit rate: 32 kbps to 144 kbps (Supports variable bit rate (VBR)) (*4)
Sample frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 kHz
WMA (for Windows Media Video 9)
Bit rate: 5 kbps to 384 kbps (Supports variable bit rate (VBR))
Sample frequency (*1): 8 kHz to 48 kHz
Photo (*8) (Photo Viewer)
Photo Formats
JPEG
Media File format: Compatible with DCF 2.0/Exif 2.21 file format
File extension: .jpg, .jpeg
Profile: Baseline Profile
Number of pixels: Max. 6,048 × 4,032 pixels (24,385,536 pixels)
PNG
File extension: .png
Number of pixels: Max. 2,048 × 2,048 pixels (4,194,304 pixels)
(*1) Sample frequency may not correspond to all encoders.
(*2) Copyright protected files cannot be played back.
(*3) Files with copyright protection cannot be transferred to a microSD card.
(*4) Non-standard bit rates and/or non-guaranteed bit rates are included depending on the sampling frequency.
(*5) Audio that is converted to Linear PCM is output.
(*6) Files that are 4 GB or larger cannot be played back.
(*7) These numbers indicate the maximum resolution of playable video, and do not indicate the player’s display
resolution.
(*8) Some photo files cannot be played back, depending on their file formats.
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Digital Media Player
NW-ZX2
System requirements
Computer
Windows Vista® Home Basic (Service Pack 2 or later)
Windows Vista® Home Premium (Service Pack 2 or later)
Windows Vista® Business (Service Pack 2 or later)
Windows Vista® Ultimate (Service Pack 2 or later)
Windows® 7 Starter (Service Pack 1 or later)
Windows® 7 Home Basic (Service Pack 1 or later)
Windows® 7 Home Premium (Service Pack 1 or later)
Windows® 7 Professional (Service Pack 1 or later)
Windows® 7 Ultimate (Service Pack 1 or later)
Windows® 8
Windows® 8 Pro
Windows® 8.1
Windows® 8.1 Pro
Mac OS® X v10.6 or later
Pre-installed OS only supported.
“Compatibility mode” for Windows XP (included with Windows Vista and Windows 7) is not supported.
CPU: 1 GHz processor (2.6 GHz recommended for video playback on PC)
RAM: 1 GB or more (2 GB RAM required for Windows 8 64-bit)
Hard Disk Drive/Solid State Drive: 600 MB or more of available space
Web browser: Internet Explorer 7 or later
Internet connection (for Gracenote® MusicID® service, podcast features, Store access, or online help)
Not supported by the following environments:
Personally constructed computers or operating systems
An environment that is an upgrade of the original manufacturer-installed operating system
Multi-boot environment
We do not guarantee operation for all computers even if they meet the above System Requirements.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
Contents
List of accessories and manuals supplied with your Walkman.
Walkman (1)
USB cable (1)
Leather Carrying Case (1)
Spacer (1)
Quick Start Guide
Headphones and microSD Card are not supplied with your Walkman.
About the genuine leather carrying case
This product is made of genuine leather. Unlike artificial leather, genuine leather may have scratches, wrinkles,
or vein marks on the surface. Every case has a unique appearance and color.
Wrapping the headphone cord around the leather carrying case when storing may leave headphone cord
marks as the leather is soft.
When using cleaner, read the instructions carefully and try it on an inconspicuous part first.
Do not use any type of solvents such as alcohol or thinner for cleaning. Doing so will cause color fading,
deformation or degradation which may damage the leather carrying case.
Moisture such as rain or sweat, or friction may cause discoloration or color migration to your clothes, etc.
Do not use or store the leather carrying case in a location exposed to direct sunlight (such as in a car),
extremely high/low temperatures, high humidity or dust.
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Help Guide
How to Use
Digital Media Player
NW-ZX2
What can I do to solve a problem?
If your Walkman does not function as expected, try the following steps to resolve the issue.
Before resetting your Walkman, disconnect the Walkman from your computer and check that no content such as
music is being played back. Otherwise, the data may be damaged. You can then reset the Walkman safely.
1. Check the topic on the issue in “Q&A.”
2. Connect your Walkman to your computer to charge the battery.
You may be able to resolve some issues by charging the battery.
3. Press and hold the button ( ) for about 8 seconds to reset your Walkman.
4. Check information on the issue in the help of the software having problems.
5. Look up information on the issue on one of the customer support websites.
6. If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer.
Note
Data will not be deleted, nor will any settings be changed by resetting.
Related Topic
Charging the battery
Resetting your Walkman
Customer support website
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Help Guide
Troubleshooting
Copyright 2015 Sony Corporation
Digital Media Player
NW-ZX2
Your Walkman does not operate or the power does not turn on.
If you transfer a lot of content such as music to your Walkman at once, it will take time to build the database
on the Walkman.
Make sure that the power is on. If not, press the button.
If your Walkman contains moisture condensation, wait a few hours to let the Walkman dry out.
If the remaining battery power is low or insufficient, charge the battery.
If your Walkman still does not operate after charging the battery, press and hold the button for about 8
seconds to reset the Walkman.
Related Topic
Parts and controls
Charging the battery
Resetting your Walkman
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Copyright 2015 Sony Corporation
Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing
machine.
If you spill a drink on your Walkman or wash it in a washing machine, liquid may get inside the Walkman. Stop
using the Walkman immediately and consult your nearest Sony dealer.
Related Topic
Customer support website
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Copyright 2015 Sony Corporation
Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
An alarm (beep) is heard and the message [Check the volume level] is displayed.
You can turn up the volume after canceling the alarm and warning.
After the initial warning, the alarm and warning repeat every 20 cumulative hours that the volume is set to a
level that is harmful for your ears. When this happens, the volume is turned down automatically.
Related Topic
Volume operation (Only for countries/areas complying with European Directives)
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Copyright 2015 Sony Corporation
Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
There is no sound.
Check that the [Master] volume is not set to zero.
Check that the [Music, video, games, & other media] volume is not set to zero.
Sound is not emitted from the headphones connected to the headphone jack when a Bluetooth audio device is
connected via a Bluetooth connection.
If there is no sound from a Bluetooth audio device, pairing or connection may not have been completed.
Check the Bluetooth connection.
If the problem still persists after performing the remedies above, press and hold the button for about 8
seconds to reset your Walkman.
Related Topic
Using the volume “+” and “-” buttons
Turning the Bluetooth function on/off
Resetting your Walkman
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Copyright 2015 Sony Corporation
Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
Swipe the status bar down, tap - [Settings] - [ Sound] - [Volumes] and then slide [Music, video,
games, & other media] to increase the volume.
If the AVLS (Volume Limit) setting is activated, deactivate it.
When listening on a Bluetooth audio device, turn up the volume control of the Bluetooth audio device.
If the volume level cannot be adjusted directly on the Bluetooth audio device, increase the volume on your
Walkman.
Related Topic
Displaying the notification panel and shortcuts from the status bar
Parts and controls
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Copyright 2015 Sony Corporation
Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
The rechargeable battery needs to be replaced.
To replace rechargeable batteries, your Walkman needs to be taken apart professionally. Do not take apart
the Walkman by yourself.
Consult your nearest Sony dealer or Sony Service Center for replacement of rechargeable batteries.
Related Topic
Customer support website
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Copyright 2015 Sony Corporation
Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
The battery life is short.
If your Walkman is used in an environment where the temperature is below 5 °C (41 ºF), the battery life
becomes shorter due to characteristics of the battery. This is not a malfunction.
Charge the battery until it is full.
More battery power is consumed when the Bluetooth function is used.
More battery power is consumed when the Wi-Fi function is used.
More battery power is consumed when the GPS function is used.
You can preserve the battery life and get more use from each charge by changing your Walkman settings and
managing the power appropriately.
Depending on the environment in which your Walkman is used, the battery may deteriorate if it is not used for
over a year. Contact your nearest Sony dealer.
If the usable battery life is half that when new even after sufficiently charging the battery, your battery may
have deteriorated. Contact your nearest Sony dealer.
Related Topic
Charging the battery
Customer support website
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Copyright 2015 Sony Corporation
Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
The computer does not recognize your Walkman.
If the remaining battery power is low, charge the battery.
When you use your Walkman for the first time, or if you have not used the Walkman for a long time, it may
take a few minutes to be recognized by the computer. Check that the computer recognizes the Walkman after
you have connected it to the computer for about 10 minutes.
Make sure that the USB connection to the computer is made properly and securely.
Use the supplied USB cable.
Your Walkman may not be recognized if connected via a USB hub. Connect the Walkman directly to the USB
connector on your computer.
Make sure that the USB connection is not turned off. Swipe the status bar down and then tap [Turn on USB
storage] on the notification panel followed by [Turn on USB storage] then [OK].
If the approaches listed above fail to resolve the issue, press and hold the button for about 8 seconds to
reset your Walkman, and then try the USB connection again.
Related Topic
Charging the battery
Connecting to a computer
Resetting your Walkman
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Copyright 2015 Sony Corporation
Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
The computer does not recognize a microSD card inserted in your Walkman.
Change the setting to [SD card] as the storage to use.
Make sure that no data is being transferred by checking your Walkman screen. Disconnect the USB cable
from your computer, and then connect it again.
Back up all of the data on the microSD card (not supplied) to your computer, and then initialize the microSD
card with your Walkman.
Related Topic
Selecting the storage to use
Connecting to a computer
Formatting a microSD card
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Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
You cannot install software to your computer.
Media Go can be also obtained by downloading it via the Internet. If you cannot find the “MediaGo_WM(.exe)”
file or the installation does not start even though you double-clicked the file, download Media Go from the
following website and install it by following the on-screen instructions. http://mediago.sony.com/enu/
If other software is running, it may interfere with the installation. Be sure to quit all other software before
installing this software. Particularly, be sure to disconnect from the Internet and quit security software as it can
put a heavy load on the computer.
There may not be enough free space on the hard drive. Check the amount of free hard drive space required
to install the software, and then delete any unnecessary files.
With a Windows computer, you may not be able to install the software if your account does not have
administrator privileges or if you have not logged in as a computer administrator. Log in using an account with
administrator privileges or as the computer's administrator. Furthermore, if two-byte characters are used in the
user name, create a new account using only one-byte characters in the user name.
With a Windows computer, a message dialog may be hidden by the install screen, making the install process
seem stopped. Press and hold the “Alt” key while pressing the “Tab” key several times. When the dialog is
displayed, follow the instructions in the dialog box.
Related Topic
System requirements
Installing Media Go
Installing Content Transfer
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Copyright 2015 Sony Corporation
Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
Content such as music cannot be transferred from the computer to your Walkman.
Check that the USB connection to the computer is made properly.
Use the supplied USB cable.
You may not be able to transfer content when using a USB hub. Connect directly to the USB connector on
your computer.
The version of the installed software may be earlier than that of the supplied Media Go. Install the supplied
Media Go or the latest version through the Internet.
To transfer content to a microSD card (not supplied), set the destination for transferring content to the microSD
card, and then reconnect your Walkman to your computer.
There is not enough free space in your Walkman, or the number of files has exceeded the maximum number
of transferable files. Delete any unnecessary content to increase free space. For details on the number of files
recordable, see the following.
“Maximum recordable number of songs and time (Approx.)”
“Maximum recordable time of videos (Approx.)”
Songs with a limited playing period or playing count may not be transferred due to restrictions set by copyright
holders. For details on the settings of each audio file, contact the distributor.
Some of the content on your Walkman may be damaged. Copy the content that you need onto the computer
and initialize (format) the Walkman.
If the software is not compatible with your Walkman, install compatible software and use the compatible
software to transfer content.
You may be attempting to transfer corrupted content. Delete the content that cannot be transferred from the
computer, and import this content to the computer again. Do not perform any other tasks on the computer
when transferring content to your computer. Doing so may cause the content to be corrupted.
You may be attempting to transfer a file that is not in playable format. See “Supported formats.”
Transferring may be stopped due to noise such as static electricity accumulated in the computer. This
happens to protect data. Disconnect your Walkman, and then reconnect it.
Related Topic
Connecting to a computer
Installing Media Go
Maximum recordable number of songs and time (Approx.)
Maximum recordable time of videos (Approx.)
Supported formats
Help Guide
Troubleshooting
en-11(1)
Copyright 2015 Sony Corporation
Digital Media Player
NW-ZX2
Pairing cannot be done.
Pair the devices within the Bluetooth communications range.
If the supported profiles are different, your Walkman and Bluetooth device cannot be paired. See
"Specifications."
Your Walkman cannot be paired if the number of paired devices exceeds the maximum number. If you want to
pair another device, delete unnecessary paired devices in advance.
Related Topic
Specifications
Pairing a Bluetooth audio device
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Copyright 2015 Sony Corporation
Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
You cannot connect via the Bluetooth function.
Turn on the Bluetooth device and set it up for a Bluetooth connection.
Your Walkman cannot connect with devices that are not paired. Check that the Walkman has been paired with
the Bluetooth device.
Place your Walkman and the Bluetooth device within 1 meter of each other and turn on the Bluetooth device.
In the Home screen of the Walkman, swipe the status bar down, tap - [BLUETOOTH], and then select
the name of the Bluetooth device you want to connect to from the list.
The pairing information might have been deleted. Make the pairing operation again.
If your Walkman and the Bluetooth device are too far from each other, a Bluetooth connection may not be
established or may be interrupted. Place the Walkman and Bluetooth device closer.
Related Topic
Pairing a Bluetooth audio device
Connecting to a Bluetooth audio device
Displaying the notification panel and shortcuts from the status bar
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Copyright 2015 Sony Corporation
Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
You cannot connect to a Wi-Fi network.
To connect to a Wi-Fi network, you need to subscribe to an Internet service provider and obtain access to the
Internet via wireless LAN.
For details on how to connect to a Wi-Fi network, see “Connecting to a Wi-Fi Network.”
If you have configured the Wi-Fi settings correctly and still cannot connect to any Wi-Fi network, take the
following measures.
Check the connection using the [Wi-Fi checker].
Restart the Wi-Fi function.
Restart your Walkman.
Restart the access point (router).
Re-enter the encryption key for the Wi-Fi settings.
Reset your Walkman.
Initialize the data on your Walkman.
Related Topic
Connecting to a Wi-Fi network
Checking the Wi-Fi network status
Resetting your Walkman
Formatting the storage of your Walkman
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Copyright 2015 Sony Corporation
Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
Your Walkman does not recognize a microSD card that is inserted.
The microSD card (not supplied) is not inserted correctly. Remove the microSD card and reinsert it.
The contact pins of the microSD card are not clean. Clean the contact pins of the microSD card using a dry
cloth or cotton bud and reinsert the microSD card.
The microSD card has been formatted in an unsupported format. Copy all data on the microSD card onto your
computer and format the microSD card again using your Walkman.
Related Topic
Removing a microSD card
Inserting a microSD card
Formatting a microSD card
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Copyright 2015 Sony Corporation
Help Guide
Troubleshooting
Digital Media Player
NW-ZX2
Music content cannot be transferred using Media Go.
Music content with copyright protection cannot be transferred to a microSD card (not supplied).
Related Topic
Importing and transferring content from media using Media Go
Transferring content using Media Go
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Copyright 2015 Sony Corporation
Help Guide
Troubleshooting
