Technicolor Connected Home USA TCA200 Touch Screen Alarm Panel User Manual Home Installation Guide

Technicolor Connected Home USA LLC Touch Screen Alarm Panel Home Installation Guide

Installation Guide

Home System InstallationGuideTechnicolor TCA200Release 3.8 Grenada SU1
2Copyright © 2011 iControl Networks All rights reserved.No reproduction in whole or in part without prior written approval. iControl Networks, iControl, andiControl logo design are pending trademarks of iControl Networks. All other trademarks are the propertyof their respective owners. Information contained herein is subject to change without notice. The onlywarranties for iControl products and services are set forth in the express warranty statementsaccompanying such products and services. Nothing herein should be construed as constituting anadditional warranty. iControl Networks shall not be liable for technical or editorial errors or omissionscontained herein. All rights reserved.AudienceThis guide is intended for people who want to use the Subscriber Portal> to access their TouchScreensettings and monitor their location.Typographic ConventionsThis document uses the following typographic conventions to help you locate and identify information:Italic text Identifies new terms, emphasis, and book titlesBold text Identifies button names and other items that you can click or touch in the graphicaluser interface or press on a computer keyboardNote: Notes provide extra information about a topic that is good to know but not essential to theprocess.CAUTION: Cautions draw your attention to actions that could compromise the security of your systemor result in the loss of data.Home System Installation Guide
Overview3OverviewTo set up the security system in a customer premises:1. Complete a Home Security Survey (HSS) for the customer.2. Ensure the customer premise has access to the Internet.3. Activate the TouchScreen (see Installing the Security System on page 5).The TouchScreen can connect to the managed router/modem either wirelessly or by Ethernet cable. TheTouchScreen communicates with sensors by radio frequency. Optional cameras communicate with thesecurity network router wirelessly. The TouchScreen maintains communication with the system serversthrough the Internet and by Cellular.The security network router MUST be installed “in front” of all other home networks relative to theInternet. Connect the customer’s home network to the Internet through the security network router byEthernet cable as described on pages 14 and 16). The customer can install a retail router behind thesecurity network router and access the Internet. The customer can choose to expose their retail router tothe Internet through the DMZ of the security network router as described in the TouchScreen UserGuide.A MAXIMUM of six IP cameras and 31 ZigBee devices are supported for the system. ZigBee devicesconsist of anything that communicate with the TouchScreen over Radio Frequency, such asDoor/Window sensors and smoke detectors.Figure 1: Home Security Configuration
4Installation ToolsThe following are the tools required to install the security system:Digital multi-meterRubbing alcohol with container todilute with waterPaper towelsDrop cloth for work areaLadder 6’Compressed air and soft-bristledAssorted screwdriversSound sensor tester for testing glassbreak sensorsAerosol smoke testerDouble-sided sticky tapeAlternative double-sided sticky tapeTape measurePocket levelMulti-purpose scissorsFlashlightShoe coversEthernet cable of sufficient length(used to configure the camera orif the TouchScreen will not connect to therouter/modem wirelessly)Home System Installation Guide
Installing the Security System5Installing the Security SystemInstalling the security system in the customer’s home consists of the following general processes. Theseprocesses are detailed in the following pages of this section:A. Setting up the Router (page 6)B. Installing the TouchScreen (page 7)C. Ensure your TouchScreen Configuration Information is Correct (page 11)D. Activating the System (page 13)E. Adding Sensors (page 22)F. Testing the Alarm Functionality of the Security System (page 30)G. Setting and Validating the Security Information (page 34)H. Mounting the Sensors (page 38)I. Activating the Subscriber Portal (page 38)J. Configuring the TouchScreen (page 39)
6Step A: Setting up the Router1. Ensure the customer premises have access to the Internet.2. Reset the home network router.Note: Do this, also, if you are restarting the installation process after having established theconnection between the TouchScreen and the router.Home System Installation Guide
Installing the Security System7Step B: Installing the Technicolor TouchScreenNote: To mount the TouchScreen on a wall, perform the procedure described on page 79.1. Remove the TouchScreen from its packaging.2. Use a P1 Phillips screwdriver to remove the (1)screw from the battery cover of the Touch-Screen, and detach the cover.The 4.0 volt lithium polymer battery iswrapped and unconnected in the batterycompartment of the TouchScreen.3. Unwrap the battery from its packaging and install it in the battery compartment.4. Position the battery and cables inside the battery com-partment so the cables lie along the top of the battery.5. Align and connect the battery’s pins to the battery con-nector so that the wire order is (left-to-right) RED,WHITE, BLACK.6. Replace the battery cover and the screw.7. Place the DC power cable into the clamp of the TouchScreen stand.
88. Connect the DC adapter cable tothe back of the TouchScreen.9. Connect the stand to the back of the TouchScreen. Insert the longest peg into the Tamper Switchhole, which is the top right hole on the back of the TouchScreen.Home System Installation Guide
Installing the Security System910. Position the TouchScreen near an un-switched wall outlet (not controlled by a light switch).10. If the installation plan does not involve the TouchScreen connecting to the customer’s networkwirelessly, then connect an Ethernet cable to the TouchScreen and the iControl-dedicated router.11. Insert the A/C adapter into the bracket asshown.Table 1: A/C Power Supply RatingsRating ValueVoltage 100 - 240 VCurrent 0.5APowerFrequency 50/60 Hz
1012. Remove the center screw from the wall outlet.13. Plug the TouchScreen’s A/C adapter into the TOP plug of thewall outlet, and replace the center screw through the brackethole.Note: If the TouchScreen does not display the Installation Welcome screen, you must reset it tofactory default (see page 51).After a few seconds, the Installation Welcome screen is displayed on the TouchScreen.Figure 2: Activation: Installation Welcome ScreenNote: If the TouchScreen does not display the Installation Welcome screen, you must reset it tofactory default (see page 51).Home System Installation Guide
Installing the Security System11Step C: Ensure Your TouchScreen Configuration Information Is Correct1. Ensure you have the following information from Customer Care:Activation CodeBroadband Server IPCellular Server IPCellular APNDeployment to which the TouchScreen, based on CPE ID, is applied in Inventory(only if your system uses deployments).2. On the TouchScreen, tap System Information.The System Information screen is displayed.Figure 3: Activation: System Information Screen3. Tap directly on the Broadband Server value (the IP).The Edit System Configuration Information screen is displayed.4. Tap the Broadband Server IP, Cellular Server IP, and the Cellular APN value to change them. Whenyou tap them, a keyboard screen is displayed. Enter the new values and tap Done.5. After all the values have been set, tap Next.The System Information screen is displayed.6. Tap Next.The Welcome screen is displayed.
12Figure 4: Welcome to Product Activation ScreenHome System Installation Guide
Installing the Security System13Step D: Activating the System1. Tap Next.The Connectivity Setup screen displays the type of Internet routers to which theTouchScreen will connect.Figure 5: Activation: Connectivity Setup ScreenThe activation process now supports the following routers:DOCSIS 2.x 8014-WNSMC WBR14S-N4Netgear WNR1000v1, WNR1000v22. Tap the type of router the TouchScreen will connect to, and tap Next.The Connectivity Setup screen displays options for connecting to the router/modem.The following options are displayed:
14Router - TouchScreen connects to the router/modem wirelessly. If you select thisoption, follow the procedures described in For Wireless TouchScreen-to-Router Con-nectivity.Ethernet with Router TouchScreen connects to the router/modem using anEthernet cable. If you select this option, following the procedures described in ForCabled TouchScreen-to-Router Connectivity.For Wireless TouchScreen-to-Router ConnectivityFigure 6: Activation: Initial Router Configuration, Wireless Router-to-TouchScreen1. Tap Router and then tap Next.The Router Connection Checklist is displayed.Figure 7: Activation: Router Connection Checklist Screen2. Follow the instructions on the Connection Checklist screen.Home System Installation Guide
Installing the Security System153. Tap Next.The TouchScreen locates all the available wireless routers in range, and displays their MACaddress.Figure 8: Activation: Setting Up for Wi-Fi ScreenFigure 9: Activation: Router Located Screen4. Check the MAC address for the router/modem to which the TouchScreen must connect (usuallylocated at the back of the device).5. Tap the MAC address for the correct router.6. Tap Next.The Configuring and Securing the Router screen is displayed as the TouchScreen establishes afirm connection with the router/modem, the Broadband servers, and the Cellular connectivityservers.
16Figure 10: Activation: Configuring and Securing Router ScreenContinue to "Completing Activation" on page 17For Cabled TouchScreen-to-Router ConnectivityFigure 11: Activation: Initial Router Configuration, Ethernet Router-to-TouchScreen1. Tap Ethernet with Router and then tap Next.The Ethernet Connection Checklist is displayed.Home System Installation Guide
Installing the Security System17Figure 12: Activation: Ethernet Connection Checklist Screen2. Follow the instructions on the Connection Checklist screen.3. Tap Next.The Ethernet Adapters screen is displayed. The TouchScreen locates and secures the Ethernetadapter.Figure 13: Activation: Ethernet Adapters Screen4. Wait a few minutes for the router/modem to reassign IP addresses.Note: If the system cannot find the proper router, ensure it has been reset to factorydefault.5. Tap Next and continue to Completing Activation.Completing ActivationThe Wi-Fi and Cellular Strength screen displays the relative strength of the TouchScreen’s connection tothe router/modem and a GPRS/EDGE receiver.
18Figure 14: Activation: Wi-Fi and Cellular Signal ScreenNote: If the router is connected to the TouchScreen by Ethernet, then Wi-Fi is not tested.1. Tap Next.The Testing Connectivity screen is displayed.Figure 15: Activation: Testing Connectivity Screen2. Tap Next.The TouchScreen tests its connectivity with the Broadband servers and the Cellular servers (usedfor alarms and alerts when the broadband connection is unavailable).Home System Installation Guide
Installing the Security System19Note: This only tests the TouchScreen’s ability to connect via broadband and cellular. Itdoes not determine whether the server is actually connected to the servers overbroadband and cellular.3. When the connectivity test is successful for each, tap Next.The TouchScreen checks for a newer firmware version to install.Figure 16: Activation: Checking for Firmware Upgrade Screen4. If an upgrade version is available, tap Upgrade Firmware.If an upgrade is not available or after the upgrade is installed, tap Next.The Enter Activation Code keypad is displayed.
20Figure 17: Activation: Enter Activation Code Screen5. Enter the Activation Code and tap Next.The Account Phone Number keypad is displayed.Figure 18: Activation: Enter Account Phone Number Screen6. Enter the Account phone number and tap Next.The system begins the process of activating the TouchScreen with the system servers.Figure 19: Activation: Activating TouchScreen with Server ScreenNote: If the Activation fails, check to ensure you have entered the Activation code andphone number correctly. If it still fails, contact Customer Care to ensure the following:Home System Installation Guide
Installing the Security System21Activation information is correct.Customer’s account is ready for Activation.Customer’s account is paired with another TouchScreen device.TouchScreen device is not paired with another account (RMA device).TouchScreen is added to inventory.TouchScreen CPE ID is assigned to the same deployment as the customer account.7. When the server activation process is completed, tap Next.A screen is displayed offering options to pair the TouchScreen various security andenvironmental devices. You must connect your wireless sensors first.Figure 20: Install Zones and Home Devices ScreenNote: To test the security connectivity the Internet and cellular servers (after activation):From the Settings widget, tap Advancead Settings ®Connectivity ®Test Connectivity.The Wi-Fi and Cellular Signal Strength screen is displayed.
22Step E: Adding Sensors to the Security SystemA MAXIMUM of six IP cameras and 31 ZigBee devices are supported for the system. Zig-Bee devices consist of anything that communicate with the TouchScreen over RadioFrequency, such as Door/Window sensors and smoke detectors.Once a sensor or peripheral has been paired to a TouchScreen, it MUST be deleted fromthat TouchScreen before it can be paired to a different TouchScreen. When a sensor isdeleted from a TouchScreen, it is automatically reset to factory defaults and is placed inSearch mode, ready to be paired with another TouchScreen. It is possible to pair adevice to a second TouchScreen without deleting it from the original, but this couldresult in the paired device not being registered in the server databases. This situation ismost often encountered in lab environments where Touchscreens andsensors/peripherals are often swapped back and forth on a regular basis.Sensors are devices that do one of the following:Monitor the opening and closing of doors and windowsDetect motionMonitor the nearby sound of breaking glassDetect smoke and heatIMPORTANT: If you need to update the firmware on any sensor before adding it to the securitysystem, you must reset the sensor to factory defaults before adding it to theOpenHome Converge system. This is essential so that it can receive the necessarychanges to communicate with the TouchScreen.Note: This step can be performed after Activation.1. Tap Wireless Sensors.The Locating Wireless Sensors screen is displayed.Home System Installation Guide
Installing the Security System23Figure 21: Sensors and Zones: Locating Wireless Sensors ScreenSee the installation documentation for each of your sensor device types to prepare them to beadded to the TouchScreen and to place them in Search mode.Available sensors meet the following requirements:DefaultedNot currently paired with another TouchScreen deviceCurrently in Search modeNote: See the sensor installation documentation for how to tell if a sensor is in Search mode,how to tell if it is not in Search mode, and how to restart Search mode if it is not.2. Tap Next.A Stop button is displayed on the Locating Wireless Sensors screen. The TouchScreen searches forsensors that are available to be added.As sensors are found, a grayed icon is displayed for that sensor.
243. Fault each found sensor to pair it to the TouchScreen. For example, for door/window sensors, sep-arate the magnet and reed switch.The icon for each sensor is undarkened as it is faulted and the TouchScreen beeps. The sensor ispaired to the TouchScreen.4. Determine that all the sensors have been located by the TouchScreen.5. When all the sensors are found and paired, tap Stop.Note: Any located sensors that were not paired are released by the TouchScreen. Sensorscan be added later (see page 59).The Wireless Sensors Located screen notes the number of wireless sensors found and paired.Home System Installation Guide
Installing the Security System25Figure 22: Sensors and Zones: Wireless Sensors Located Screen6. Tap Next.The Configure Wireless Sensors screen is displayed showing icons of the sensors that werelocated and paired.Figure 23: Sensors and Zones: Configure Wireless Sensors Screen7. Tap each sensor icon to configure it.The Add Sensor/Zone Modify screen is displayed.
26Figure 24: Sensors and Zones: Add Sensor/Zone - Modify ScreenThe details that are available for configuration vary based on the type of sensor beingconfigured.8. Change the Display Icon (if multiple options are available) and the Zone Function by touching thecurrently selected value.Home System Installation Guide
Installing the Security System27Table 2: Security Zone FunctionsSecurityZone Func-tionDescription Sensor TypesEntry/exit For doorways that are used to enter the premises.When the system is armed, faulting this type of sensor starts an EntryDelay countdown rather than sending an immediate alarm.During Exit Delay, this zone can be repeatedly faulted. Doorways can beconfigured to be entry/exit or non-entry/exit.Door/windowsensorPerimeter If faulted when the system is armed or during an Entry/Exit delay, analarm is tripped.Door/windowsensorMotiondetectorGlass breakdetectorInteriorFollowerMonitors the internal living spaces of the premises and trigger animmediate alarm if the system is armed in Away mode;Not armed when the system is in Arm Stay or Arm Night mode.Motion detec-tor24-HourInformWhen this security zone is tripped, there is never an alarm, but an eventis recorded in the history and the TouchScreen makes a configuredsound.Door/windowsensorMotiondetectorGlass breakdetector24-HourFireGenerates an immediate fire alarm if triggered Smoke alarmThe Add Sensor/Zone Modify screen is displayed.
28Figure 25: Sensors and Zones: Add Sensor/Zone - Modify Screen9. To modify any text field on the TouchScreen such as the Zone Label, tap the field to display akeyboard. Tap Done to save your changes.As each sensor is configured, the circle in the upper right of each icon changes from to .10. When all the sensors are properly configured, tap Next in the Configure Wireless Sensors screen.Home System Installation Guide
Installing the Security System29Figure 26: Sensors & Zones: Configure Wireless Sensors Screen11. If all of the sensors have not been configured, the TouchScreen displays the Modify screens foreach sensor to allow you to review its details. Modify the details as needed or tap Next to cyclethrough all the sensors.The wireless sensors are marked as configured.12. From this point you can configure any or all of the following devices:Panel Interfaces (see Step A: Adding PanelInterfaces to the Security System on page 1)Cameras (see Step A: Adding Cameras to theSecurity System on page 1)Lights (see Step A: Adding Lighting Devices tothe Security System on page 1)Thermostats (see Step A: Adding a Ther-mostat to the Security System on page 1)Key Fobs (see Step A: Adding Key Fobs tothe Security System on page 1)Key Pads (see Step A: Adding Key Pads tothe Security System on page 1)After all the devices are configured—or if you want to configure the devices later—tap Next to go to StepF: Testing the Alarm Functionality of the Security System on next page.
30Step F: Testing the Alarm Functionality of the Security SystemThe Test Alarm screen is displayed.Figure 27: Alarm Testing: Test Alarm ScreenThis step sends a test alarm—through the system servers—to the central monitoring station as though agenuine alarm had been tripped.1. Tap Test Alarm.The TouchScreen informs you that the signal was sent to the central monitoring station. In theevent reports on the Management Portal Account Information screen (History tab and Alarmstab), this event is reported as “alarm test mode”.2. After the test alarm has been sent, tap Next.The Verify Signal Sent to Central screen is displayed providing a phone number to the centralmonitoring station and the confirmation information of the current customer account.Home System Installation Guide
Installing the Security System31Figure 28: Alarm Testing: Verify Signal Sent to Central Screen3. Call the provided phone number and give the confirmation information to the representative.4. When you have confirmed that the test alarm was sent successfully, tap Next.The Alarm Test Checklist is displayed.Figure 29: Alarm Testing: Alarm Test Checklist Screen5. Ensure all the security zones are unfaulted (that is, doors and windows closed, motion detectorsnot showing motion, etc.)When the security zones are ready for testing, “Ready to Arm” is displayed under the Armbutton.6. Tap Arm.The after a 10 second Exit Delay period, the button changes to the label System Armed.
327. Tap Next.The Alarm Test screen is displayed.Figure 30: Alarm Testing: Alarm Test Checklist Screen8. Fault each alarm in turn.The TouchScreen notes that each sensor communicated an event to the TouchScreen andinitiated an alarm.Home System Installation Guide
Installing the Security System33Figure 31: Alarm Testing: Alarm Test Screen9. After all the alarms have been faulted and the system has noted it, tap Disarm.10. Tap Next.The Review Alarms screen is displayed showing the phone number to contact the centralmonitoring station to ensure they received all the generated alarms.Figure 32: Alarm Testing: Review Alarms Screen11. Contact the central monitoring station.12. If they received all the generated alarms, tap Next.See Testing Alarms on page 44, for how to test alarms after the installation is complete.
34Step G: Setting and Validating the Security InformationThe Master code is the keypad code that is required for the customer to access the Settings widget andto create and manage other codes.The Set Master Code is displayed.Figure 33: Set Master Code Screen1. Tap Next.A keypad is displayed.2. Enter a four-digit code twice, and tap Done.The Getting Account Information From Server screen is displayed.Home System Installation Guide
Installing the Security System35Figure 34: Validate Account Information: Getting Account Information From Server Screen3. Tap Next.The Validate Account Information screen is displayed.Figure 35: Validate Account Information: Validate Account Information Screen4. Ensure that the displayed account information for the customer is accurate—especially the fol-lowing:Phone number that the central monitoring station calls after an alarmEmail address that will receive an email necessary to perform the Subscriber Portal acti-vationNote: This information is associated with the Activation code you entered.5. Tap Next.The Getting Security Secret Word From Server screen is displayed.
36Figure 36: Set Secret Word: Getting Security Secret Word From Server Screen6. Tap Next.The Set Security Secret Word screen is displayed.Figure 37: Set Secret Word: Set Security Secret Word Screen7. Show the customer the secret word displayed on the screen. Explain that this is the word thatthey will give to the central monitoring station when it calls to verify whether an alarm is false.8. Tap the Secret Word field.A keyboard screen is displayed.Home System Installation Guide
Installing the Security System379. Have the customer type a new secret word and then tap Done.The Set Security Secret Word screen is displayed again.10. Tap Next.The Activation Complete screen is displayed.Figure 38: Activation Complete Screen11. Tap Reboot Touchscreen.The TouchScreen reboots.
38Step H: Mounting the Sensors1. Mount the sensors and peripherals as described in the sensor documentation.2. Test each sensor’s signal strength as described on page 63.IMPORTANT: The minimum distance for the sensors to communicate with the TouchScreen isbeyond most practical limits. However, the distance can be limited occasionally by thematerials for the walls, electrical interference, and other conditions. To ensure astrong signal from each sensor, test each sensor as described on page 44.Home System Installation Guide
Installing the Security System39Step I: Configuring the TouchScreenIf necessary, perform the following operations:Modify the Entry and Exit delay time periods (see page 48)Modify the alarm transmission delay (see page 49)Modify the “swinger shutdown” (see page 50)Reset the TouchScreen to factory defaults (see page 50)Note: This will cause the device to require activation again, which in turn will require that thecustomer’s account be reset as well.Check for a new firmware update (see page 52)Manage the sensors/security zones (see Table 3: Sensor Operations on page 40)Manage the cameras (see Table 4: Manage Camera Operations on page 40)Manage key fobs and key pads (see Table 5: Manage Peripheral Operations on page 41)Manage lights and thermostats (see Table 6: Manage Environmental Device Operations on page41)Technicians can also perform the following general activities that are also available to the customer.Note: See the TouchScreen User Guide for information about these activities.Manage the Quickarm settings.Manage the way sensors are listed in TouchScreen reports and tools.View and test the TouchScreen’s connectivity to the central monitoring stations.Manage the keypad codes and secret word.View the customer’s account information.Manage your TouchScreen device sounds, screensaver, etc.View technical information about the TouchScreen device.
40Sensors consist of door/window sensors, motion detectors, glass break detectors, and smoke alarms.Table 3: Sensor OperationsOperation DescriptionModify sen-sor detailsChange (within limits) the details of a sensor (see page 1)Delete asensorRemove a camera from being man-aged by the TouchScreen (see page1).Use these actions in sequence to reset a sen-sor’s IP/MAC addresses to factory defaultAdd a sen-sorFind a new sensor that is available tobe added (see page 59)Create across zoneassociationConfigure two sensors to trip an alarm only if they are both faulted (see page 67);For example, an alarm sounds when a door sensor is faulted ONLY if an associatedmotion sensor also is faulted.View sensordiagnosticsView the connectivity details and signal strength of a sensor (see page 63)Manage firealarm set-tingsToggle Fire Alarm Verification todetermine how the system triggersfire alarms (see page 54Disabled Central monitoring station iscontacted when one smokealarm sounds.Enabled Central monitoring station isnotified when:Multiple smoke detec-tors sound an alarmOne smoke detectorsounds an alarm for60 secondsTable 4: Manage Camera OperationsOperation DescriptionModify a cameraChange the name identifying each camera in the TouchScreen and theSubscriber Portal.Set or modify the zone to which the camera is assigned. When a camera isassigned to a zone, the camera takes a series of pictures if that zone trips analarm.Delete the camerafrom the securitysystemRemove a camera from being man-aged by the TouchScreen (see page1).Use these actions in sequence to reset asensor’s IP/MAC addresses to factorydefaultAdd a camera to thesecurity systemAdd an additional camera to theTouchScreen – up to six (see page 1)Replace a camera Swap the current camera with another one (see page 1)Home System Installation Guide
Installing the Security System41Table 5: Manage Peripheral OperationsOperation DescriptionDelete akey fobRemove a key fob from being able toaccess the security system (see page1).Use these actions in sequence to reseta key fob’s details to factory default.Add a keyfobFind a new key fob that is available tobe added (see page 1).Modify akey fobChange the name identifying each key fob in the TouchScreen and the Sub-scriber Portal. (see page 1).Delete akey fobRemove a key pad from being able toaccess the security system (see page1).Use these actions in sequence to reseta key pad’s details to factory default.Add a keypadFind a new key pad that is available tobe added (see page 1).Modify akey padChange the name identifying each key pad in the TouchScreen and the Sub-scriber Portal (see page 1).Table 6: Manage Environmental Device OperationsOperation DescriptionDelete a lightingdeviceRemove a lighting device from your system (see page 1).Add a lightingdevicePair a new lighting device to your system (see page 1).Modify a lightingdeviceChange the name identifying each key fob in the TouchScreen and the SubscriberPortal. (see page 1).Delete a ther-mostatRemove a thermostat from your system (see page 1).Add a thermostat Pair a new thermostat to your system (see page 1).Modify a ther-mostatChange the name identifying each key pad in the TouchScreen and the SubscriberPortal (see page 1).
42Step J: Activating the Subscriber Portal1. With the customer, check the inbox for the email address of the customer’s account (the addressdisplayed on the Validate Account Settings screen).The customer has received an email notification that their security system has been activated.The email provides a temporary username and password to the Subscriber Portal. TheSubscriber Portal provides options for managing their account and security settings.2. Note the temporary password in the email and tap the link in the email.The Subscriber Portal login is displayed. The temporary username field is already filled in.3. In the password field, enter the temporary password that was provided in the email.Step 1 of the activation process is displayed.4. Enter the Master code you set during the TouchScreen activation.5. Tap Next.Step 2 of the activation process is displayed.6. Enter (twice) a username and a password that the customer will use to access the Subscriber Por-tal.7. Tap Next.The Subscriber Portal is displayed.8. Have the customer save the URL of the Subscriber Portal to the bookmarks in their browser.Home System Installation Guide

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