Technicolor Connected Home USA TCA200 Touch Screen Alarm Panel User Manual Home Installation Guide
Technicolor Connected Home USA LLC Touch Screen Alarm Panel Home Installation Guide
Contents
Installation Guide 2
Technician Operations
43
Technician Operations
Customers can use the Settings widget to access a variety of operations to configure and maintain their
security system as described in the uControl TouchScreen User Guide. When an installer accesses the
Settings widget with an Installer keypad code, they have access to the same operations as well other
operations unavailable to a customer.
Getting Started
To access the Installers Settings menu:
1. From the Home screen, tap the Settings widget.
A keypad is displayed.
2. Enter the Installers keypad code.
Note: Not the customer’s Master keypad code.
A keyboard screen is displayed.
3. Enter your Technician Code and tap Done.
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The Installer Settings menu is displayed.
The following Installer operations are available from the Installer Settings menu:
Configure the Entry/Exit delay periods (page 48)
Configure the Alarm Transmission delay (page 49)
Configure the Swinger Shutdown feature (page 50)
Reset the TouchScreen to factory defaults (page 51)
Check for new firmware versions (page 52)
Manage sensors and zones (page 57)
Create cross-zone associations for sensors (page 67)
Performing the RMA procedure (page 1)
Resetting your managed router (see the TouchScreen User Guide )
Both customers and Installers can test the alarm capabilities, by following the procedure described on
page 44.
Testing Alarms
Installers can test the alarm system without going through the entire activation process.
To test alarms (after activation):
1. Call the central monitoring and tell them you are about to test your system.
2. From the Installers Settings widget (see page 43), tap Security ®Alarm Test.
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The Alarm Test Options screen is displayed.
3. To have your test alarms reported to central monitoring, tap Disabled.
The button changes to Enabled. Your test alarms will be sent to central monitoring.
Note: If the Enabled button is already displayed, tap Enabled to choose to have your test
alarms NOT sent to central monitoring.
IMPORTANT: If you enable Send Test Alarm Messages, contact your central monitoring
station and tell them you are testing your system.
4. Ensure all the security zones are unfaulted (that is, doors and windows closed, motion detectors
not showing motion, etc.).
The Alarm Test Checklist is displayed.
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5. Ensure all the security zones are unfaulted (that is, doors and windows closed, motion detectors
not showing motion, etc.).
When the security zones are ready for testing, “Ready to Arm” is displayed under the Arm
button.
6. Tap Arm.
Your security system is armed in the special Test mode. The Exit Delay is only 10 seconds long.
Motion sensors are turned off (not tripping alarms but recording events) until an Entry/Exit
security zone is faulted.
The Arm button changes to a System Armed notice.
7. Tap Next.
The Alarm Test screen is displayed.
8. Open and close an Entry/Exit door.
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The Entry Delay period starts (default 30 seconds). The TouchScreen begins beeping once per
second. The beeping speeds up to twice per second in the last 10 seconds of the Entry Delay
period. The motion detectors are turned on.
Note: To mute the siren, tap Mute Siren. This is not recommended. Ensuring that your siren
is in working order is an important part of the test.
After the end of the Entry Delay period ends, the siren sounds (unless you muted it) and the
Entry/Exit zone you faulted is marked with an alarm tag.
9. Fault each additional alarm as described in the following table and ensure that it is marked as
alarm.
Sensor Testing Process
Door/Window Open and close the door or window.
Motion Detec-
tor
Avoid the motion detector’s view for three minutes after arming the system,
then walk in front of it.
Smoke Detec-
tor
Press and hold the sensor’s “Test” button until the siren sounds, approx. 10
seconds
Glass Break
Detector
Use a glass break simulator.
Sensor Testing Operations
The TouchScreen notes that each sensor communicated an event to the TouchScreen and
initiated an alarm.
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10. After all the alarms have been faulted and the system has noted it, tap Disarm.
11. Tap Next.
The Review Alarms screen is displayed showing a history of the zones in your system.
12. Review the zone event history.
13. Ensure you have received any configured alerts via email or SMS.
14. If you enabled Send Test Alarm Messages, contact the central monitoring station Test number to
ensure that they received all the generated alarms. If all the alarms were received successfully, tell
them that you are no longer testing alarms.
15. Tap Next to return to the Settings menu.
Configuring the Entry/Exit Delay Periods
The Entry Delay period is the amount of time from an Entry/Exit sensor being faulted until an alarm
sounds. The customer has until the end of the Entry Delay period to enter a valid keypad code. There is
no Entry Delay period for Perimeter type sensors (such as window sensors or non-entry door sensors).
There is an audible beeping during the Entry Delay period. This beeping sound is not configurable and
cannot be muted.
The Exit Delay period is the amount of time that starts when the security system is armed. The customer
has this period of time to exit through an Entry/Exit sensor doorway. If the customer does not exit during
this period, the system cannot be armed in Arm Away state. The system will arm in Arm Stay state. There
is an audible beeping during the Exit Delay (once per second) that speeds up during the last 10 seconds of
the Exit Delay (twice per second).
The Entry/Exit Delay periods are configurable by an Installer.
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To configure the Entry/Exit Delay periods:
1. From the Installer Settings Menu, tap Security ®Entry And Exit Delay.
The Entry and Exit Delay screen is displayed.
2. Tap the right and left-pointing arrows to increase and decrease the Entry Delay and Exit Delay peri-
ods by increments of 5 seconds.
3. Tap Return to Menu.
Note: The Entry/Exit Delay periods cannot be less than 30 seconds. In most cases, these periods
should not exceed 60 seconds.
Configuring the Alarm Transmission Delay
The Alarm Transmission Delay period (also called the Abort Window) is the length of time after an alarm
sounds for the customer to enter a valid keypad code. This period starts when the customer fails to enter
his keypad code during the Entry Delay period. The central monitoring station is not contacted until after
the Alarm Transmission Delay period. This helps prevent false alarms. )
The Alarm Transmission Delay period is configurable by an Installer.
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To configure the Alarm Transmission Delay period:
1. From the Installer Settings Menu, tap Security ®Alarm Transmission Delay.
The Alarm Transmission Delay screen is displayed.
2. Tap the right and left-pointing arrows to increase and decrease the Alarm Transmission Delay
period.
Note: The Alarm Transmission Delay period cannot be less than 15 seconds or exceed 45
seconds.
3. Tap Return to Menu.
Configuring the Swinger Shutdown Feature
The Swinger Shutdown feature helps prevent a runaway TouchScreen from tying up the central station.
After the TouchScreen has sent an alarm the set number of times (trips) to central monitoring, no more
alarms will be sent to central monitoring for 48 hours or until the security system is disarmed.
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To configure the swinger shutdown:
1. From the Installer Settings Menu, tap Security ®Swinger Shutdown.
The Swinger Shutdown Settings screen is displayed.
2. Tap the right and left-pointing arrows to increase and decrease the number of swinger shutdown
trips (Maximum Trips).
Note: The number of trips cannot be less than 1 or exceed 6.
3. Tap Swinger Shutdown Enabled to disable this feature.
Tap Swinger Shutdown Disabled to enable this feature.
Resetting the TouchScreen to Factory Defaults
When an activated TouchScreen is reset to factory defaults, the customer’s account must also be reset
by Customer Care in order for it to be reactivated.
To reset the TouchScreen:
1. Ensure you have the premise passphrase for the account.
2. From the Installer Settings Menu, tap Advanced Settings ®Reset to Factory Defaults.
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The Reset Touchscreen to Factory Defaults screen is displayed.
3. Tap Reset to Factory Defaults.
The Keypad screen is displayed.
4. Enter the Installer keypad code.
The Keyboard screen is displayed.
5. Enter the PREMISE PASSPHRASE for the current account.
The device resets and the Installation screen is displayed.
To activate the system again:
1. Contact Customer Care to have the customer’s account reset.
2. Follow the steps starting on page 13 to activate the system again.
Checking for New Firmware Updates for the TouchScreen
You can have a TouchScreen look for an available update on the server or install an update from a USB
drive (see page 54).
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To check for a firmware update on the server:
1. From the Installer Settings Menu, tap Advanced Settings ®Check for Firmware Update.
The Checking for Firmware Upgrade screen is displayed. The TouchScreen immediately checks for
newer firmware updates that are available to be installed on the device’s hardware version.
If a newer firmware version is available for the current device’s hardware version, an Upgrade
Firmware button is displayed.
2. Tap Upgrade Firmware to download and install the new firmware version (the system will reboot.
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Problem Cause/Resolution
Firmware Update Failure TouchScreen reverts back to the previous firmware build
Firmware Update Error TouchScreen reverts back to the previous firmware build
System Upgrade in Progress Message Firmware update currently in progress
Table 7: Troubleshooting Firmware Updates
To install a firmware update from a USB drive:
IMPORTANT: The TouchScreen will install an earlier firmware version or even the same firmware
version using this method.
1. Save a build image (for example, SMC_P5_19424_ucontrol.upg) to a USB drive in the root
directory.
2. Change the filename to ucontrol.upg.
3. Insert the USB drive into the TouchScreen USB port.
The TouchScreen displays the following confirmation:
A USB drive has been inserted, and a firmware upgrade image has been found on it. Do you wish
to upgrade firmware using this image?
4. Tap Upgrade.
The Firmware Update process starts. The TouchScreen reboots after it is complete.
After reboot, the system displays the confirmation dialog again.
5. Tap Cancel, and remove the USB drive.
Enabling Fire Alarm Verification
Fire Alarm Verification causes the system to contact central monitoring when one of the following is true:
Multiple smoke detectors fault
A single smoke detector faults for 60 seconds
By default Fire Alarm Verification is disabled: The system immediately sends an alarm to central
monitoring when the smoke alarm trips. However, smoke alarms are notorious for tripping in non-
emergencies (such as, when food burns on the stove or someone forgets to open the flu before using the
fireplace). With the customer’s agreement, this can be avoided using Fire Alarm Verification.
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To enable or disable Fire Alarm Verification:
1. From the Installer Settings menu, tap Sensors & Zones ®Fire Alarm Settings.
The Fire Alarm Settings screen is displayed.
2. Tap Enable to turn Fire Alarm Verification on.
Tap Disabled to turn Fire Alarm Verification off.
Managing the Physical Devices in the Security System
The TouchScreen is designed to work with numerous types of physical devices.
A MAXIMUM of six IP cameras and 31 ZigBee devices are supported for the system.
ZigBee devices consist of anything that communicate with the TouchScreen over Radio
Frequency, such as Door/Window sensors and smoke detectors.
IMPORTANT: Once a sensor or peripheral has been paired to a TouchScreen, it MUST be deleted
from that TouchScreen before it can be paired to a different TouchScreen. When a
sensor is deleted from a TouchScreen, it is automatically reset to factory defaults and
is placed in Search mode, ready to be paired with another TouchScreen. It is possible
to pair a device to a second TouchScreen without deleting it from the original, but this
could result in the paired device not being registered in the server databases. This
situation is most often encountered in lab environments where Touchscreens and
sensors/peripherals are often swapped back and forth on a regular basis.
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Device Device
Type
Batteries Management
Instructions
Model Type Quantity
TouchScreen Central
Controller
P5-TS 4 volt
Lithium
1 N/A
Door/Window
Sensor
Sensor CR2 3 volt
Lithium
1 Page 57
Motion Detec-
tor Sensor
CR123A 3
Glass Break
Detector
CR123A 1
Smoke/Heat
Detector
CR123A 2
Device Details
Home System Installation Guide
Managing Sensors & Zones
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Managing Sensors & Zones
A sensor is a physical device that detects events in the security system, such as a door opening or
movement in a room. A security zone is the representation of a sensor that is being monitored by the
TouchScreen. A security zone consists of the following:
Details of the associated sensor
Way the sensor is used in the security system (such as, to monitor entries and exits or to monitor
the windows)
Useful name assigned to the security zone
The operations in this section are used to manage the following categories of wireless sensors and
security zones to the security system:
Door/window
Motion detector
Glass break detector
Smoke alarm
Perform the following operations to manage sensors:
Modify (page 58)
Add (page 59)
Delete (page 62)
View details and diagnostics (page 63)
Reset (page 64)
These operations are performed from the Installer Settings Menu (see Technician Operations on page
43). The TouchScreen User Guide has instructions for changing the order that zones are listed in the
TouchScreen.
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Maintaining Sensors
Modifying Sensor Details
To modify the details for a sensor/zone in the security system:
1. From the Installer Settings Menu, tap Sensors & Zones ®Edit a Sensor/Zone.
A series of icons are displayed that represent each installed sensor being monitored by the
security system.
2. Tap the icon for the sensor that you want to modify.
The Edit Sensors/Zone—Modify Zone Settings wizard is displayed.
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Managing Sensors & Zones
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3. Tap a field to change it.
Touching menu fields display a menu of items. Touching text fields displays a keyboard screen to
change a label.
4. Tap Next to move through the wizard.
5. Tap Return to Menu when the sensor modifications are complete.
Adding Sensors
To add a sensor to the security system:
A sensor must meet the following requirements before it can be added to the security system:
Defaulted
Not currently paired with another TouchScreen device
Note: To unpair a sensor from the current TouchScreen, you must delete it (see 62).
Currently in Search mode
1. From the Installer Settings Menu, tap Sensors & Zones ®Add a Sensor/Zone.
The Locating Wireless Sensors screen is displayed.
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2. Ensure each sensor to be added to the TouchScreen is in Search mode.
See the sensor installation documentation for how to tell if a sensor is in Search mode, it is not in
Search mode, and how to restart Search mode if it is not.
3. Tap Next.
A Stop button is displayed on the Locating Wireless Sensors screen. The TouchScreen searches for
sensors that are available to be added. As sensors are found, a grayed icon is displayed for that
sensor.
4. Fault each found sensor to pair it to the TouchScreen.
For example, for Door/Window sensors, separate the magnet and reed switch to mimic a door
being opened.
As sensors are found, a grayed icon is displayed for that sensor.
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The icon for each sensor is undarkened as it is faulted and the TouchScreen beeps. The sensor is
paired to the TouchScreen.
5. Determine that all the sensors have been located by the TouchScreen.
6. When all the sensors are found and paired, tap Stop.
The system notes the number of wireless sensors found and paired.
7. Tap Next.
The Configure Wireless Sensors screen is displayed.
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8. Tap each sensor icon to configure it.
The details that are available for configuration vary based on the type of sensor being
configured.
See Adding Sensors to the Security System on page 22
To modify a text field such as the Zone Label, tap the field to display a keyboard.
9. When all the sensors are properly configured, tap Next in the Configure Wireless Sensors screen.
Deleting Sensors
To delete a sensor to the security system:
1. Contact Customer Care to get the Premise Passphrase for the current customer’s account.
2. From the Installer Settings Menu, tap Sensors & Zones ®Delete a Sensor/Zone.
The Premise Passphrase keyboard screen is displayed.
3. Enter the customer’s Premise Passphrase and tap Done.
An icon for each monitored sensor is displayed.
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4. Tap the sensor icon to delete its sensors.
A confirmation dialog is displayed:
Deleting a zone cannot be undone. Are you sure you want to delete the
<zone name> zone?
5. Tap Yes.
The sensor icon is deleted. The sensor is no longer being monitored by the security system.
6. Fault the sensor to have it reset to factory default and placed in Search mode to be re-added to a
TouchScreen.
Viewing Sensor Details
To view details and diagnostic information about a sensor:
1. From the Installer Settings Menu, tap Sensors & Zones ®Sensor Diagnostics.
An icon for each monitored sensor is displayed.
2. Tap the sensor icon to view its diagnostics.
The details about the sensor are displayed.
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The following information is displayed about the sensor and security zone:
Sensor serial number and type (Door/Window, smoke detector, etc.)
Sensor signal strength detected by the TouchScreen
Security zone details such as its Display Icon and its function (Entry/Exit, Perimeter, etc.)
Resetting Sensors to Factory Default
When a sensor is originally removed from its packaging, it is already in factory default mode. When you
install the battery as described in the documentation, it will immediately begin searching for a
TouchScreen with which it can pair.
To reset a sensor that has already been added to a TouchScreen and place it in Search mode, delete it as
described in its included documentation.
In the rare event that you need to force default a sensor that is not paired to a nearby TouchScreen, see
the following pages in each case:
Door/window sensors—page 65
Glass break detector—page 65
Motion detector—page 66
Smoke detector—page 67
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To force default a door/window sensor:
1. Find the locking mechanism on the bottom of the
SMCDW01-Z.
2. Holding the SMCDW01-Z in one hand, carefully insert the
tip of a screwdriver into the locking mechanism.
3. Push lightly upwards from the back of the SMCDW01-Z until the back plate
separates from the sensor.
4. Remove the battery.
5. While pressing and holding the tamper switch, insert the battery into the
SMCDW01-Z, with the positive (+) end oriented towards the tamper
switch. The front panel LED goes ON.
6. After 1 second, release the tamper switch. The LED blinks green.
7. Replace the SMCDW01-Z back plate.
To force default a glass break detector:
1. Remove the cover from the glass break detector.
2. Remove the battery.
3. While pressing and holding the tamper switch, insert the battery into the glass break detector.
The front panel LED goes ON.
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4. After 1 second, release the tamper switch. The LED blinks green.
5. Replace the glass break detector cover.
To force default a motion detector:
1. Remove the back cover from the motion detector.
2. Remove the batteries.
3. Remove the front cover.
4. While pressing and holding the tamper switch, insert a single battery into the motion detector.
The front panel LED goes ON.
5. After 1 second, release the tamper switch. The LED blinks green.
6. Replace the front cover and all the batteries to the motion detector.
7. Replace the back cover.
To force default a smoke detector:
1. Twist the back cover of the smoke detector to remove it from the device.
2. Remove the batteries.
3. Use a screwdriver to release the securing tabs that secure the front cover and remove it.
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The tamper switch is located on the circuit board that is at a 90º angle to the casing plane.
4. While pressing and holding the tamper switch, insert a single battery into the smoke detector. The
LED goes ON.
5. After 1 second, release the tamper switch. The LED blinks green.
6. Replace the front cover.
Replace all the batteries to the smoke detector and the back cover.
Managing Cross-Zone Associations
A cross-zone association requires the following for an alarm to be tripped:
Two specific sensors are faulted
The sensors are faulted in a particular order
The sensors are faulted within a set time period
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For example, you can require that a door be opened and that a motion sensor detect movement in order
for an alarm to be tripped. This can be useful way to avoid a pet inadvertently setting off a motion sensor
alarm.
If a Cross-Zone association needs to be modified, delete it (page 69) and create a new one.
Things to Know about cross-zone associations:
Neither sensor in a cross-zone association will trip an alarm individually ever, in any situation.
The associated zones will not trip an alarm if they are faulted in the wrong order.
You cannot associate a single sensor in more than one cross-zone association.
IMPORTANT: Do not use a Cross-Zone association for an Entry/Exit security zone. A Cross-Zone
association will override the Entry Delay for such exits.
To create a cross-zone association for two sensors:
1. From the Installer Settings Menu, tap Sensors & Zones ®Cross Zone Association.
The Cross Zone Associations screen is displayed.
2. Tap Add.
The Add Cross-Zone Associations screen is displayed.
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Managing Sensors & Zones
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3. Tap a sensor/security zone listed in the First Zone column.
4. Tap a different sensor/security listed in the Second Zone column.
5. In the Cross Zone Timeout field, tap the arrows to set the number of seconds that the system will
wait after ONE of the sensors is faulted to see if the OTHER sensor is faulted.
6. Tap Save to create the cross-zone association.
To delete a cross-zone association for two sensors:
1. From the Installer Settings Menu, tap Sensors & Zones ®Cross Zone Association.
The Cross Zone Associations screen is displayed listing each cross-zone association.
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2. Tap Delete next to a cross-zone association.
The cross-zone association is removed.
Swapping the Security Network Router
This section describes how to replace the security network router with a new one. Also, use this
procedure to repair the TouchScreen with the security network router after you have reset the router
factory defaults.
To replace a TouchScreen with a new one:
1. If Sercomm cameras are installed to the security system, upgrade the camera firmware to version
1.0.07 or later.
2. Delete the cameras from the TouchScreen as described on page 1.
3. Reset the security network router to factory defaults; that is, the router to which the TouchScreen
is most directly connected.
4. If you are swapping the current router for a new one, unplug the router and disconnect it from the
TouchScreen (if it is connected by Ethernet).
5. Reboot your broadband modem.
6. Reconnect the new router in place of the original. Ensure it is set to factory defaults. Ensure the
new router is fully operational with Wi-Fi enabled.
7. For installing the Netgear router in a non-standard installation where the security network router
is placed behind the service provider’s modem/router, place the router into the DMZ of the of the
modem/router.
8. From the Settings Menu, tap Advanced Settings®Connectivity.
The Connectivity Screen is displayed.
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9. Select Reset Router From Factory.
The Connectivity menu is displayed.
10. Tap Next.
The Connectivity screen displays the type of Internet router to which the TouchScreen will
connect.
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11. Tap the type of router the TouchScreen will use and tap Next.
The Connectivity Setup screen displays options for connecting to the router/modem.
The following options are displayed:
Router — Connect to the router/modem wirelessly)
Ethernet with Router — Connect to the router/modem using an IEEE 802.3 Ethernet cable
12. Tap the method for the TouchScreen to connect to the router/modem and tap Next.
If Router was selected, the Router Connection Checklist is displayed.
If Ethernet with Router was selected, the Ethernet Connection Checklist is displayed.
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13. Follow the instructions on the Connection Checklist screen.
14. Reset the router/modem to factory defaults and then reboot it.
For wireless connectivity, see page 76.
For wired connectivity, see page 76.
For wireless connectivity:
1. Tap Next.
The TouchScreen locates all the available wireless routers in range, and displays their MAC
address.
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2. Check the MAC address for the router/modem to which the TouchScreen must connect (usually
located at the back of the device).
3. Tap the MAC address for the correct router.
4. Tap Next.
The Configuring and Securing the Router screen is displayed as the TouchScreen establishes a
firm connection with the router/modem, the Broadband servers, and the Cellular connectivity
servers.
Note: This step takes longer than it does during Activation. The items on this screen will vary
based on your particular router.
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5. Tap Reboot TouchScreen.
6. Re-install the cameras as described on page 1.
For cabled connectivity:
1. Tap Next.
The Ethernet Adapters screen is displayed. The TouchScreen locates and secures the Ethernet
adapter.
Note: This step takes longer than it does during Activation. The items on this screen will vary
based on your particular router.
2. Wait a few minutes for the router/modem to reassign IP addresses.
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Note: If the system cannot find the proper router, ensure it has been reset to factory
default.
The Reset Router From Factory Screen displays a Reboot TouchScreen button.
3. Tap Reboot TouchScreen.
4. Re-install the cameras as described on page 1.
Troubleshooting Router Swapping
Problem Cause Solution
Firmware
Update Problem
See Troubleshooting Firmware Updates on page 54.
Invalid code User entered an invalid key-
pad code.
Use the Settings widget to add,
edit, and delete keypad codes
System not
ready to Arm
Door or window is open. Open the Security widget and
check the security zones, door or
window might be open
System will not
Arm
User entered an invalid key-
pad code when attempting to
arm the system.
Reattempt to enter the security
code.
Use the Settings widget to add,
edit, and delete keypad codes
Contact Customer Care.
System will not
Disarm
User entered an invalid key-
pad code when attempting to
disarm the system.
Troubleshooting Router Swapping
Home System Installation Guide
Appendix A: General Concepts of the Security System
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Appendix A: General Concepts of the Security System
Arming and Exiting a Premises
The Exit Delay period is the amount of time that starts when the security system is armed. The customer
has this period of time to exit through an Entry/Exit sensor doorway. If the customer does not exit during
this period, the system cannot be armed in Arm Away state. The system will arm in Arm Stay state. There
is an audible beeping during the Exit Delay (once per second) that speeds up during the last 10 seconds of
the Exit Delay (twice per second). The system audibly beeps once per second announcing that the system
is in the Exit Delay period. During the last 10 seconds of the Exit Delay state, the system beeps twice per
second. If an entry/exit zone is faulted, restored and then faulted again prior to the end of the exit delay
then the Exit Delay is restarted. This only occurs once. If an Entry/Exit door is left open at the end of Exit
Delay, the Entry Delay immediately starts and, if the system is not disarmed, an alarm will sound. If no
Entry/Exit Zone opens and closes during the Exit Delay, the Arming Mode reverts to Armed Stay.
When the system arms, the TouchScreen beeps three times. If the system is armed from the key fob, the
peripheral’s LED flashes red once and the holds red for two seconds. Using the key fob, the system can
be armed in Arm Away mode and Arm Stay mode. There is still an Exit Delay period that works the same
way as when the system is disarmed from the TouchScreen.
If an alarm is tripped within two (2) minutes after the expiration of the Exit Delay period, a Recent Closing
transmission is sent to Central Monitoring along with the keypad code used to arm the system.
IMPORTANT: A Recent Closing transmission is not for alarms tripped by a Smoke Detector.
Disarming and Entering a Premises
The Entry Delay period is the amount of time from an Entry/Exit sensor being faulted until an alarm
sounds. The customer has until the end of the Entry Delay period to enter a valid keypad code. There is
no Entry Delay period for Perimeter type sensors (such as window sensors or non-entry door sensors).
The TouchScreen audibly beeps once per second announcing that the system is in the Entry Delay
period. During the last 10 seconds of the Entry Delay state, the system beeps twice per second. When
the system is disarmed from the TouchScreen, it beeps once. If it is disarmed from a key pad, the
peripheral’s LED flashes green once and then holds green for two seconds.
The Alarm Transmission Delay period (also called the Abort Window) is the length of time after an alarm
sounds for the customer to enter a valid keypad code. This period starts when the customer fails to enter
his keypad code during the Entry Delay period. The central monitoring station is not contacted until after
the Alarm Transmission Delay period. This helps prevent false alarms. During an alarm, the system can be
disarmed by entering a valid keypad code in the TouchScreen or a key pad peripheral. As soon as the
customer enters a single digit in the keypad screen or on the key pad peripheral, the TouchScreen alarm
is temporarily silenced. If the user enters an invalid keypad code, the alarm starts again. If the alarm
system is disarmed with a keypad code within the Alarm Transmission Delay period, no alarm
transmission shall occur.
The persons named on the Contact list can opt to receive SMS and/or email messages notifying them
when an alarm was aborted and that central monitoring was not notified. By default, Verify contacts are
notified by SMS and email when an alarm is disarmed during the Alarm Transmission Delay period.
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After the Alarm Transmission Delay period is completed, the customer still has 5 minutes (the Cancel
Window) to disarm the system. If the customer does this during the Cancel Window and central
monitoring has not contacted her, central monitoring is automatically notified that the customer has
cancelled the alarm.
The Duress Code
The Duress keypad code is used if an intruder forces the customer to disarm her system or access her
security settings. Rather than entering her keypad code, she enters the Duress keypad code. When she
does this, she is granted full access to her TouchScreen, but a silent alarm is immediately sent to the
central monitoring station and police are dispatched. The Duress Code is enabled and configured from
the Manage Keypad Codes screen accessible from the Settings Widget.
Home System Installation Guide
Appendix B: TouchScreen Placement Options
79
Appendix B: TouchScreen Placement Options
The TouchScreen can be positioned on a flat surface or mounted to the wall (see page 79). Wherever the
TouchScreen is placed, ensure that it is in a location where its sirens and other audible signals can be
clearly heard by the occupants. Additionally, the TouchScreen should be located where someone
entering the premises can easily access it to disarm it.
Positioning the TouchScreen on a Flat Surface
The TouchScreen can be positioned on a flat surface.
Recommendations:
Position the TouchScreen on a flat surface that is not subject to vibrations or wobbles.
Ensure the flat surface is not subject to traffic that could topple it or bump the TouchScreen.
Position the TouchScreen near an unswitched wall outlet (not controlled by a light switch).
Do NOT position the TouchScreen near a cordless phone stand or microwave as these devices
could interfere with the communication with the sensors.
To install the TouchScreen to be positioned on a flat surface, use the instructions on page 1.
Mounting the TouchScreen on the Wall
Rather than placing the TouchScreen on a table, desk, or counter,
the device can be mounted on the wall using the wall mount.
80
To mount the TouchScreen to the wall:
.
1. Insert the A/C adapter into the
bracket.
See Table 2: A/C Power Supply Ratings
on page 1 for electrical ratings for the
A/C power supply.
2. Remove the center screw from the
wall outlet.
3. Plug the TouchScreen’s A/C
adapter into the TOP plug of the
wall outlet, and replace the center
screw through the bracket hole.
4. As shown in Cut a hole in the wall:
a. Cut a hole in the wall near an unswitched wall outlet (not
controlled by a light switch).
b. Drill a hole under the cut-out and work the A/C cable into
the hole and out of the cut-out/
Figure 39: Cut a hole in the
wall
5. Use the included screws to affix the wall mount to the wall over the cut-out (Affix the wall
mount).
Home System Installation Guide
Appendix B: TouchScreen Placement Options
81
Figure 40: Affix the wall mount
6. Attach the TouchScreen to the wall mount by aligning the wall mount protuberances to the
holes in the back of the TouchScreen (Attach the TouchScreen to the wall mount).
Figure 41: Attach the TouchScreen to the wall mount
7. After the TouchScreen has been attached to the wall
mount, slide it down to secure it in place.
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Appendix C: General Info for Sensor Placement
This section provides placement recommendations for sensors and cameras.
Door/Window Sensors Placement Recommendations
Install door/window sensors and/or glass break detectors at every possible location of entry, both
upstairs and down.
Glass Break Detectors
For best detector performance, select a mounting location that is:
Within 7.6 m (25ft) of the protected glass
Within clear view of the protected glass
On the same wall as the protected glass
At least 2 m (6.5ft) from the floor
At least 1 m (3ft) from forced-air ducts
At least 1 m (3ft) from sirens or bells greater than 5 cm (2in.) in diameter
On a window frame if any heavy window covering is present
Avoid mounting the detector in the following locations:
In a corner
On free standing post or pillars
In rooms with noisy equipment such as air compressors, bells/ door bell, and power tools
In bathrooms (a slamming toilet seat will easily fault a glass break detector)
Motion Detectors
When placing motion detectors, anticipate traffic patterns:
The lanes of traffic most used by people in your home are also those most likely to be used by
intruders
Foyers, stairways, hallways, and entrance-ways are excellent locations for a motion detector.
Do not place motion detectors at the end of hallways where an intruder will be walking directly
toward or away from the detector. For best coverage, mount the motion so that the likely direc-
tion of intruder motion is across the motion detector’s pattern.
A motion detector facing the following can cause false-alarms or failures in detection:
Direct sunlight
Cold drafts
Home System Installation Guide
Appendix C: General Info for Sensor Placement
83
Windows
Uninsulated walls
Heat sources such as fireplaces and heating vents
Moving objects such as fans
Air conditioning vents
Glass furniture
Obstructions such as curtains, plants, large furniture, doors
Note: Free roaming pets pose special problems for motion detectors. Your installer has been
trained to help you configure your installation to address your specific pet needs.
Smoke Detector Installation & Management Recommendations
The National Fire Protection Association (NFPA) recommends the following for the number and
placement of smoke detectors.
Place smoke alarms as follows:
In every bedroom, in hallways, and on every level of the premises, including the attic and base-
ment.
High on a wall or on a ceiling (because smoke rises)
If a smoke detector is placed on a ceiling, position at least 4 inches (12 cm) from the wall.
Be careful about placing smoke detectors within 20 feet of a cooking appliance.
Smoke alarms are an important part of a home fire escape plan.
For maintaining your smoke detector:
Test alarms at least monthly by pushing the test button.
Replace batteries in all smoke alarms at least once a year. If an alarm “chirps,” warning the battery
is low, replace battery right away.
Replace all smoke alarms when they are ten years old or sooner if they do not respond properly
when tested.
Additionally we recommend:
Maintain a 3 foot (about 1 meter) distance from air supply & return vents
DO NOT install smoke detectors in a garage or near furnaces.
Install at least 6 m (20ft) away from kitchens or other areas where combustion particles are
present.
Install smoke detectors at least 2.5 m (8ft) away from bathrooms.
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DO NOT install in dirty, dusty, or insect infected areas.
DO NOT install near areas fresh air inlets or returns or excessively drafty areas. Heating/ A/C vents,
fans, and fresh air intakes can drive smoke away from smoke detectors.
Remember that dead air spaces may prevent smoke from reaching a smoke detector.
Camera Installation Recommendations
Camera views are accessible to TouchScreen users and family members who log into the Subscriber
Portal. When placing cameras, consider whether what they a monitoring poses any privacy issues.
Home System Installation Guide
Appendix D: Installer Quick Reference (SIA)
85
Appendix D: Installer Quick Reference (SIA)
Feature Description Ranges & Defaults
Exit Delay The time allotted for the customer to exit the premises
when the security system is armed Length is doubled
for Arm Stay and Arm Night modes up to120 seconds
Default: 60 seconds
Range: 30 seconds to 99
seconds
Exit Delay Prog-
ress Annunciation
TouchScreen beeps once per second. Twice/second dur-
ing the last 10 seconds.
Disabled for Arm Stay &
Arm Away.
This feature is not con-
figurable.
Exit Delay Restart If Entry/Exit zone is faulted, restored and then faulted
again prior to the end of the exit delay, then Exit Delay
restarts.
One time only.
This feature is not con-
figurable.
Exit Error If an Entry/Exit door is left open at the end of Exit Delay,
the Entry Delay starts and, if the system is not dis-
armed, an alarm sounds.
This feature is not con-
figurable.
Unvacated Prem-
ises
If no Entry/Exit Zone opens and closes during the Exit
Delay, the Arming Mode reverts to Armed Stay.
This feature is not con-
figurable.
Recent Closing If alarm is tripped within 2 minutes from end of Exit
Delay, Recent Closing transmission sent to Central with
the arming keypad code.
A Recent Closing trans-
mission is not for alarms
tripped by a Smoke Detec-
tor. This feature is not
configurable
Entry Delay The time allotted for the customer to disarm the system
after tripping an Entry/Exit security zone.
Default: 30 sec.
Range: 30 seconds to 99
seconds
Entry Delay Prog-
ress Annunciation
TouchScreen beeps once per second Twice/second dur-
ing the last 10 seconds
This feature is not con-
figurable.
System Acknowl-
edgement
When armed, TouchScreen beeps 3 times. If armed by
key fob, key fob’s LED flashes red once and the holds
red for two seconds. When disarmed from the Touch-
Screen, beeps once. If disarmed key fob, key fob’s LED
flash green once and then hold green for two seconds.
This feature is not con-
figurable.
Remote Arming Using key fob, system can be armed in Arm Away mode
and Arm Stay mode. Exit Delay period works the same
way as non-remote arming.
This feature is not con-
figurable.
Abort Window Length of time after an alarm sounds for the customer
to enter a valid keypad code to prevent alarm from
being sent to central.
Default: 30 sec.
Range: Minimum is 15
sec. and the maximum is
45 sec.
Disarming During
the Abort Window
System disarmed by entering a valid keypad code in the This feature is not con-
figurable.
Installer Quick Reference [CP-01 4.6.1]
86
Feature Description Ranges & Defaults
TouchScreen or a key pad. If invalid keypad code
entered, alarm restarts.
Aborting If system is disarmed with within the Abort Window, no
alarm transmission occurs. Contacts can opt not to
receive SMS and/or email messages notifying them
when an alarm was aborted and that central monitoring
was not notified.
By default, Verify contacts
are notified by SMS and
email when an alarm is dis-
armed during the Alarm
Transmission Delay
period.
Cancel Window For 5 minutes after the end of the Abort Window, cus-
tomer can disarm system to send an Alarm Cancel to
central monitoring.
This feature is not con-
figurable.
Use of Duress Fea-
ture
A four digit code that sends silent alarm immediately.
Otherwise, same as Master keypad code.
Default: Duress Code is
disabled.
Duress Code Must be unique and created by the user. Default Duress Code: Null
Cross Zoning 2 security zones that only trip alarm if they are both
faulted within configured period of time. Can only be
created after the security zones have been added in a
separate step.
Default: 10 seconds
Range 1 second to 999 sec-
onds.
Swinger Shut-
down
After the TouchScreen has sent an alarm the set
number of times (trips) to central monitoring, no more
alarms will be sent to central monitoring for 48 hours or
until the security system is disarmed.
Default: 2 trip
Range: 1 to 6 trips
Fire Alarm Ver-
ification
When enabled, central only contacts the authorities
when multiple smoke detectors are faulted OR a one
detector is in an alarm for 60 seconds.
Default: Disabled
Call Waiting The TouchScreen connects to central monitoring over broadband and cellular, no
call waiting alert is required.
System Test Perform the system test as described in step Step F: Testing the Alarm Functionality
of the Security System on page 30.
Or, afterward as described in Testing Alarms on page 44.
Communications Test the security system to ensure that it is in proper communication with central
monitoring as described in Step F: Testing the Alarm Functionality of the Security
System on page 30.
Home System Installation Guide