Thales e Transactions ARTMOB001 Mobile EFT-Terminal - Artema Mobile (GPRS) User Manual artemain01

Thales e-Transactions GmbH Mobile EFT-Terminal - Artema Mobile (GPRS) artemain01

Exhibit 8 User manual

Thales ARTEMA mobile GSM/GPRSINSTALLATION MANUALTHALES e-TRANSACTIONSThales e-Transactions, Inc. 53 Perimeter Center East Suite 175 Atlanta, GA 30346 USATel: +1 888-726-3900 Fax: +1 770-393-2177 www.thales-e-transactions.comThales Service Center, Attn: TP 509 Medtech Parkway Johnson City, TN 37604 USA Tel: +1 888-710-000www.thales-e-transactions.com
2 Installation Manual ARTEMA mobile GSM / GPRSThis document is subject to change without notice. All rights reserved.Copyright © 2004 by Thales e-Transactions 444C017-002/01NoteNo warranty or assurance is made by Thales e-Transactions that ARTEMA mobileGSM / GPRS is usable for a specific purpose. Thales e-Transactions does nottake responsibility for subsequent errors or damages that are caused by thecontent or application of this installation manual.This information is proprietary of Thales e-Transactions and may not be used,copied, disclosed or divulged, in whole or in part, for any purpose by any personwithout the prior written approval of Thales e-Transactions.
3Installation Manual ARTEMA mobile GSM / GPRSList of ContentsSafety Precautions ................................................................................................. 4Important Notes ..................................................................................................... 8Product Description ............................................................................................. 10Softkeys and Icons .............................................................................................. 11Installation ............................................................................................................ 12Insert / remove SIM card .................................................................................. 12Insert / change plug-in card .............................................................................. 14Battery Pack Handling ...................................................................................... 15Important note for the use of battery packs...................................................... 15Connect Power Supply..................................................................................... 16Paper Roll ............................................................................................................ 18Technical Specification......................................................................................... 19Getting Started ..................................................................................................... 20Short maintenance Guide .................................................................................... 20Mobile Phones (...Devices) Health ....................................................................... 21RF Exposure Statement....................................................................................... 22
4 Installation Manual ARTEMA mobile GSM / GPRSSafety PrecautionsBattery QualityIn addition to the battery pack of the handset,ARTEMA uses Lithium batteries in order tobackup internal data. The Lithium batteries undernormal usage conditions have a 6 year lifeexpectancy. These batteries should only bereplaced by an approved servicing center.Lithium BatteriesDanger of explosion if battery is incorrectlyreplaced. Replace only with the same orequivalent type recommended by themanufacturer. Dispose of used batteriesaccording to the manufacturers instructions.Caution:Dont short, burn, heat, open the lithium battery.Battery PackOther battery packs may damage ARTEMA mo-bile GSM / GPRS. In these cases themanufacturer cannot be held responsible.4432-107-000 NiMH orDont throw old or damaged lithium batteries intothe house trash. Dispose of used or damagedlithium batteries according to statutoryrequirements. Incomplete discharged lithiumbatteries have to be isolated by means ofwrapping with adhesive tape or by putting into aplastic bag to prevent short cuts.The terminal is supplied by a battery pack.Dont short, burn, heat, open the battery packs.Never use other battery packs than Thalesbattery packs!Types: 4432-102-000 NiCd.The capacity of your ARTEMA mobile GSM /GPRS battery pack reduces each time youcharge / discharge it. Storing the battery attemperatures that are too high or too low alsocauses a gradual loss of capacity. This can causethe operating times of your ARTEMA mobileGSM / GPRS to reduce significantly per usagecycle. The battery is, however, designed to becharged and fully discharged within a period of
5Installation Manual ARTEMA mobile GSM / GPRSSafety PrecautionsDont throw old or damaged battery packs intothe house trash. Dispose of used or damagedbatteries according to statutory requirements.six months from the time when ARTEMA mobileGSM / GPRS was purchased. Following this six-month period, it is recommended replacing thebattery if you experience a significant drop inperformance. Please purchase only Thales e-Transactions original batteries.Remove the battery pack if you are not going touse ARTEMA mobile GSM / GPRS for extendedperiods of time.ImportantInstallation NoteFor security reasons the battery shall not beinserted in the device during transportation.The device is delivered with an incompletecharged battery pack. Unconditionally the batterypack must be fully charged before using thedevice. To gain the best battery performance thebattery pack must be charged according to theinstallation manual. New battery packs should befully charged within a periode of 3 months afterdelivery.Before storage the battery pack must be removedfrom the device. Discharged battery packs shallnot remain inserted in the device for an extendedstorage. Improper use may result in batterydamage.Operate and store the battery pack within thetemperature limits according to the ratings in theinstallation manual. Exceeding the temperaturelimits may result in gradual loss of capacity ordamage of the battery pack.Please handle battery packs according to therecommendations above for best batteryperformance and life time. Malfunctions that arecaused by improper use or damaged batterypacks void warranty and any repairs are subjectto charges.
6 Installation Manual ARTEMA mobile GSM / GPRSSafety PrecautionsSwitch off near petrol stations, fuel depots,chemical plants or blasting operations.Switch off in hospitals; medical equipment suchas pacemakers and hearing aids may beaffected.In explosiveenvironmentIn medicalenvironmentCautiously use ARTEMAmobile GSM / GPRSIn vehicles withairbagsARTEMA mobile GSM / GPRS must not im-pair the proper operation of vehicle functions(such as airbag). Never place ARTEMAmobile GSM / GPRS next to airbags or itspropagation directions. Improper placementmay cause serious injury in cause of airbagactivation.Mobile units must be switched off at all timesin an aircraft. Prevent accidential activation.In aircraftsIn vehicularenvironmentDont use mobile units such as ARTEMA mo-bile GSM / GPRS other than described in theUsers Manual of your vehicle. Switch off whiledriving.General All radio transmitter such as ARTEMA mobileGSM / GPRS are subject to restrictions. Ra-dio transmitter may impair improper shieldedelectronic equipment.Warnings Switch off ARTEMA mobile GSM / GPRS inany area where radio transmitters areprohibited. Dont touch the metallic parts of the rearconnector (next to the SIM card connector)with your fingers or any other objects.Electrostatic discharge (ESD) may impairARTEMA mobile GSM / GPRS. Do not use magnifying glasses or the like toview the infrared port during operation. The Artema must be located at a minimumof 20 cm from all persons, and must not beco-located or operated in conjunction withany other antenna or transmitter.
7Installation Manual ARTEMA mobile GSM / GPRSComplianceinformationWarranty Do not try to repair ARTEMA mobile GSM /GPRS. There are no serviceable parts inside.Warranty will void if the warranty seal is broken.In case of malfunctions please refer to yourlocal service provider.Any misuse or service by non-authorized personnel voids thewarranty and could damage the unitand/or create a hazard.This device complies with part 15 of the FCCrules. Operation is subject to following twoconditions:1. This device may not cause harmfulinterference, and2. This device must accept any interferencereceived, including interference that maycause undesired operation.Safety PrecautionsCaution: Plug-in and SIM cards can beremoved; keep away from children; small partscould be swallowed by children.Plug-In / SIM cardBefore changing the SIM card refer to theUsers Manual.Loss / theft In case you lose your ARTEMA mobile GSM/ GPRS and / or the plug-in / SIM cardcontact your Service Provider immediately toprevent misuse.SIM card Please consider that prepaid cards have alimited credit. When the credit expires no moreonline transations or telephone calls arepossible. Please verify that your SIM card isenabled for data transmission.FCC-ID: RNUARTMOB001
8 Installation Manual ARTEMA mobile GSM / GPRS Protect ARTEMA mobile GSM / GPRSagainst dust and high humidity. This may impair the smart card reader. Operate ARTEMA mobile GSM / GPRS indry environment only and in a temperaturerange from +5°C to +40°C. Do not expose ARTEMA mobile GSM /GPRS to direct sunlight or excessive heatsources. High environmental temperaturemay damage the terminal. Do not insert any objects or pour fluidinto the terminal or the smart cardreader. This may damage the terminal. Place the terminal away from excessiveheat sources, vibrations, dust, water andstrong radio sources.Locations for useTemperature andEnvironment Disconnect ARTEMA mobile GSM / GPRSfrom main power before cleaning it. CleanARTEMA mobile GSM / GPRS with lightmoist cloth or an antistatic cloth. Dont usechemical cleaning agent.Cleaning andMaintenance Never use cleaning fuel, paint thinner orany other solvent. These chemicals maydeform or discolor the plastic housing.Important Notes Operate ARTEMA mobile GSM / GPRS inan adequate distance from radio devices toavoid disturbance of the electronic circuits. Store ARTEMA mobile GSM / GPRS in dryenvironment only and in a temperaturerange from -20°C to +60°C.Attention: Storage temperature of batterypack: -20°C to +30°C. Store battery packseparate from terminal if necessary. Operate ARTEMA mobile GSM / GPRS inan adequate distance from strong magneticfields devices to avoid disturbance of themagnetic swipe card reader.
9Installation Manual ARTEMA mobile GSM / GPRSImportant NotesLithium Battery Caution  A lithium battery protects the RandomAccess Memory (RAM) in the ARTEMAmobile GSM / GPRS. Do not, under anycircumstances, attempt to replace thisbattery. Failure to comply may invalidate theproduct warranty.No Warranty  Although Thales e-Transactions hasattempted to ensure the accuracy andcompleteness of its contents, this manualmay contain errors or omissions.Limited Liability  In no event shall Thales e-Transactions beliable for any indirect, special, incidental, orconsequential damages (includingdamages for loss of business, profits, orthe like), even if Thales e-Transactions orits representatives have been advised ofthe possibility of such damages.Product Changes  Thales e-Transactions reserves the rightsto change, update, or render obsolete anyproduct changes at any time and withoutnotice. Document Title: ARTEMA mobileGSM / GPRS Installation Guide. No part of this publication may be copied,distributed, stored in a retrieval system,translated into any human or computerlanguage, transmitted, in any form or byany means, without prior written consent ofThales e-Transactions.Warranty Do not try to repair ARTEMA mobile GSM /GPRS. There are no serviceable parts inside.Warranty will void if the warranty seal is broken.In case of malfunctions please refer to yourlocal service provider.Any misuse or service by non-authorized personnel voids thewarranty and could damage the unitand/or create a hazard.
10 Installation Manual ARTEMA mobile GSM / GPRSProduct DescriptionGeneralSmart Card Reader ARTEMA mobile GSM / GPRS includes amagnetic stripe card reader and additionally asmart card reader. These interfaces supportall standard smart, magnetic stripe or hybridpayment cards as well as a wide range ofadditonal cards such as loyalty or memorycards.The integrated thermal line printer is used toprint receipts, diagnosis printouts, SMS text,emails and device specific information.PrinterSupported networks ARTEMA mobile GSM / GPRS operates adual-band GSM engine for use in GSM850 andPCS1900 networks.ARTEMA mobile GSM / GPRS is a wirelesspayment terminal. It can be used to performcredit as well as debit card transactions withsmart cards and magnetic stripe cards. Theintegrated GSM engine and the integratedantenna support the use in GSM850 and inPCS1900 public land mobile networks. Theterminal offers functionalities similar to astandard mobile phone. The terminal can beused to make telephone calls, send / receiveemails and SMS.Interfaces ARTEMA mobile GSM / GPRS has amultifunctional interface at the rear side of theterminal. This interface can be used to connectaccessory such as power supply or carcharger.ARTEMA mobileGSM / GPRS
11Installation Manual ARTEMA mobile GSM / GPRSThe battery charge icon (1 to 4 bars)indicates the charge level of the battery.Battery icon:Enter key.Power on key; select function; select menu.Cancel key.Navigation key up.Navigation key down.Correction key.SoftkeysNumber sign; 00.IconsThe signal strength indicator indicates thereceived signal strength of the mobilenetwork.Sub-menu icon. Additional sub-menus can becalled pressing the key .The battery icon flashes if the batterycapacity is too low to perform an additionaltransaction.= battery almost empty= battery fully chargedPaper feed icon. Select the key to feedthe paper.Softkeys and IconsOK#CLRCANENT1 block2 blocks34 blocks= medium= strongblocks = maximum= lowTable of signal strength:Note:It is required to enter the main menu, beforeswitching off the terminal.
12 Installation Manual ARTEMA mobile GSM / GPRSInstallationARTEMA mobile GSM / GPRS(bottom view)The Service Provider supplies you with a SIMcard and a personal identification number(PIN). The SIM card contains all importantdata (e.g. telephone number) for your GSMcommunication stored in a chip.Only 3 Volt SIM cards are supported. OlderSIM cards (5 Volts technology) cannot beused.Attention: In order to perform paymenttransactions data transmission must beenabled by the Service Provider.SIM card ChipSloping edgeInsert / remove SIM cardMultifunctionalinterfaceSIM cardholderBattery packBefore changing the SIM cardCaution: Do not touch the contact pads ofthe SIM card or of the multifunctionalinterface. Refer to your users manual for the PINhandling of your SIM card.Caution: Keep SIM card away from children;small parts could be swallowed by children.
13Installation Manual ARTEMA mobile GSM / GPRSInsert SIM card Push the SIM card release button with apointed object such as a ballpen. The SIMcard holder will eject slightly. Remove the SIM card holder.Unlock Insert the SIM card holder (including theSIM card) like a drawer into the SIM cardslot according to the drawing. Push thedrawer until it is blocked. Now ARTEMA mobile GSM / GPRS canbe powered on again by pressing thekey.SIM card with SIMcard holderCaution: Do not touch!SIM card in a credit card format:Cut carefully the small bridgesbetween inner and outer card.Press carefully and take out SIM card.SIM card Switch off ARTEMA mobile GSM / GPRSby pressing the key . Insert the SIM card in the SIM card holderas shown in the drawing. Pay attention tothe orientation of the SIM card. Themetallic pads must be visible and the SIMcards sloping edge has to fit in the cardholders sloping edge.CLROKInstallation
14 Installation Manual ARTEMA mobile GSM / GPRSPlug-in cardFor the operation of some payment andloyalty cards plug-in cards need to beinserted into the terminal. These cards aresupplied by your local dealer/provider orbank. Push the battery pack interlocking pin asshown in the drawing and lift it up toremove the battery pack. Switch off the terminal by pressing thekey before inserting or removing theplug-in card.Insert / change plug-in cardBefore changing the plug-in cardInsert plug-in cardBottom viewPushBattery packCaution: Keep away from children; smallparts could be swallowed by children.CLR Push the flap of the chip card connectoras ... shown in the drawing and openthe flap.Caution: Do not touch the metal pads ofthe plug-in cards or electronic devices withyour fingers or other objects. Electrostaticdischarge (ESD) may cause damage.InstallationDo nottouch!24311 4
15Installation Manual ARTEMA mobile GSM / GPRSFlap ChipChip cardconnectorPlug-in card Insert the plug-in card completely into theflap as shown in the drawing. Close the flap and push it into the directionas shown.Lock Switch on ARTEMA mobile GSM / GPRSby pressing the power on key .After changing the plug-in card Position the battery pack in the back of theterminal. Press on the upper part of thebattery until a click is heard.OKInstallation The battery pack heats up during chargingand discharging. This is normal and notdangerous.Important note for the use ofbattery packsCaution:The use of battery packs otherthan recommended may cause mal-functions or may damage ARTEMA mobileGSM / GPRS. In this case Thales e-Trans-actions cannot be held responsible! Replace old batteries only by originalbatteries recommended by Thales e-Transactions.The battery pack supplies the terminal withpower.Battery Pack Handling
16 Installation Manual ARTEMA mobile GSM / GPRSNote: The battery pack reaches its maximumcapacity after charging with the deliveredpower supply. Important: Switch off ARTEMA mobileGSM / GPRS by pressing the power offkey before changing the battery pack. Push the battery pack interlocking pin asshown in the drawing and lift it up toremove the battery pack. Position another battery pack in the back ofARTEMA mobile GSM / GPRS and presson the battery upper part until a click isheard. Switch on ARTEMA mobile GSM / GPRSby pressing the power on key .Bottom viewPushBatterypackBefore changing the batteryInsert battery backSpare batteries:Type: NiMH, 7.2 Volt, 1500 mAhOrder code: 4432-107-00Type: NiCd, 7.2 Volt, 700 mAhOrder code: 4432-102-00CLROKInstallation Do not store battery inserted in the terminalfor a prolonged period of time.Multifunctional interface for thepower supply or car charger.ARTEMA mobile GSM / GPRS(Rear view)Connect Power SupplyCaution: Do not operate ARTEMA mobileGSM / GPRS without inserted batterypack!The battery level icon at the ARTEMAmobile GSM / GPRS display flashes if thebattery is nearly empty. The terminal refusesto perform additional transactions. ConnectARTEMA mobile GSM / GPRS to the powersupply to recharge the battery pack.
17Installation Manual ARTEMA mobile GSM / GPRSInstallation110-240 VAC50-60 HzARTEMA mobile GSM / GPRSwith power supplyPower supplyCompressCompressCaution: Do not touch the metal pads of themultifunctional interface with your fingers orother objects. Electrostatic discharge (ESD)may damage the device.Note: Battery pack reaches its maximumcapacity by charging and discharging severaltimes. Connect the provided power supply to themultifunctional interface of ARTEMAmobile GSM / GPRS properly. Connect the power supply to the wall outlet.The electrical outlet needs to be close tothe terminal, within reach, in order to quicklydisconnect the terminal if necessary.Caution: The battery pack inside ARTEMAmobile GSM / GPRS has to be charged withthe delivered power supply only. The use ofother power supplies than recommended cancause malfunctions or can damage ARTEMAmobile GSM / GPRS. In this case Thales e-Transactions cannot be held responsible.Charging time: An empty NiMH battery isfully charged after 2.5 hours. An empty NiCdbattery is fully charged after about 4 hours.Charging of batteries is only permitted in anambient temperature of 5°C to 40°C.Please disconnect the power supply fromARTEMA mobile GSM / GPRS and the po-wer supply from the wall outlet after thebattery is fully charged.Note: Compress the connector sides toconnect or to remove the plug.Caution: Connecting or removing the plugwithout compressing the connector sides willdamage your ARTEMA!
18 Installation Manual ARTEMA mobile GSM / GPRSTo obtain the highest printing quality, and toensure maximum printer life span, only userecommended paper rolls.Paper RollOpen the printer casing by pressingsimultaneously on both sides, and bypulling upwards.1.Open the paper cover completely andremove the old paper roll.2.Paper coverPlace the new roll of paper in the casing,paper output towards the keypad. Leave afew centimeters / inches of paper outside.3.Paper roll specification:WidthRoll diameterPaper thicknessPaper colorDeveloping colorThermal sensitivityCore diameter58mm +0/-1,0 mm65µm + 5/-7µmwhiteblackstandard12 mm (0.47 inch)::::::max 45 mm (1.77 inch):Paper thermal paper:4. Close the printer casing. You will hear aclick to confirm the casing is closed.Note: The printer will work only if thecasing is closed and the battery issufficiently charged.Switch on ARTEMA mobile GSM / GPRSby pressing the power on key anddraw a few centimeters / inches to checkthe roll is correctly placed in its casing.5.OK(2.28 inch +0/-0.04 inch)
19Installation Manual ARTEMA mobile GSM / GPRSDimensionsPrinterGraphics displayKeyboardCard ReadersMicroprocessorBattery pack9.45 x 3.54 x 2.56 inch (240 x 90 x 65 mm)thermal line printer 12 lines/seconds132 x 40 pixels, backlightsilicon rubber keypad, 17 keys, backlight2-track magnetic swipe card reader(ISO track 2+3 or 1+2 or 2)smart card reader IS=/IEC 7816/1-332-bit RISC processorNickel-Metal-Hydrid battery pack 7.2 Volt, 1500mAh;Nickel-Cadmium battery pack 7.2 Volt, 700mAhTechnical SpecificationWeight 700 g4 plug-in connectorsInterfaces RS232 interface, up to 115 kbps; multifunctionalinterface for accessory: car charger, power supplyMobile networks GSM850/PCS1900SIM card ID000, 3 VoltProtocols V.32, V.110, TCP / IPAccessory(optional)spare battery pack, car chargerARTEMA mobile GSM / GPRSApplicationPower supply special plug-in AC power unit100-240 VAC 50-60 Hz 12 VDCwireles electronic transaction via GSM850/PCS1900networksOperating temperature 41°F (+5°C) to 104°F (+40°C)at 15% to 85% rel. humidity non condensingStorage temperature -4°F (-20°C) to 140°F (+60°C) at10% to 90% rel. humidity non condensingEnvironmentterminalCharging/discharging temperature 41°F (+5°C) to 104°F(+40°C) at 15% to 85% rel. humidity non condensingStorage temperature -4°F (-20°C) to (86°F) +30°C at45% to 85% rel. humidity non condensingEnvironmentbatteryMemory Flash 4 MB / SRAM 512 KB
20 Installation Manual ARTEMA mobile GSM / GPRSShort Maintenance GuideTechnical maintenance operations should only be done by approvedservicing centers.Some problems can easily be solved:ARTEMA stops during transactionprocessing or printing:Recharge the battery by connecting thebelonging power supply for several hours.Check if the battery is correctly set in thehand held unit.Check if the printer casing is correctly closed.The hand held unit is notcommunicating with the network:Check the signal strength of the network(look for radio icon on hand held unit).Paper jams: Check that the paper roll is correctly placed.Check that the paper casing is correctlyclosed.Spare parts:Contact your terminal provider for spare parts and servicing.To start to work with ARTEMA mobile GSM / GPRS please refer to the suppliedUsers Manual.Getting Started
21Installation Manual ARTEMA mobile GSM / GPRSAccording to FDA and others, the research to date does not show that mobilephone (...device) radio frequency emissions have adverse health effects but thereis not enough information at this point to conclude that these products are withoutrisk. While most epidemiological and laboratory studies related to the radio frequencyemissions of mobile phones (...devices) have found no adverse health effects, theresults of some studies have raised questions that require further research.Mobile Phones (...Devices) Health IssuesA number of studies have been conducted on the possible health effects of Radiofrequency emissions from mobile phones. FDA's position, first stated in 1993 andstill in place today, is that the research to date does not show that radio frequencyemissions from mobile phones (...devices) have adverse health effects. However,according to FDA, there is not enough information at this point to conclude that thephones pose no risk. Several international bodies, including the World HealthOrganization1) and Expert panels commissioned by the British2) and Canadian3)governments, have drawn similar conclusions. All of these bodies conclude thatwhile most of the studies related to mobile phone (...device) radio frequencyemissions have found no effect on human health, some studies that have suggestedthe existence of biological effects require further investigation.[Citation: Page 8 GAO-01-545 "Research and Regulatory Efforts on Mobile PhoneHealth Issues", 5/2001, Washington, DC, J.I. Lieberman, E.J. Markey]FDA - US Food and Drug AdministrationGAO - US General Accounting OfficeRF - Radio FrequencySAR - Specific Absorption RateWHO - World Health Organisation3) Royal Society of Canada, "A Review of the Potential Health Risks of Radiofrequency Fields From Wireless Telecommunication Devices." Expert panelreport prepared for Health Canada (1999).2) Independent Expert Group on Mobile Phones, "Mobile Phones and Health,National Radiological Protection Board (UK) (Apr. 1999).1) World Health Organisation, "Electromagnetic Fields and Public Health: MobileTelephones and Their Base Stations," Fact Sheet No. 193 (2000).
22 Installation Manual ARTEMA mobile GSM / GPRSRF Exposure StatementYour Artema may contain a transmitter and receiver that emit radio frequency(RF) energy. The actual frequency range used by the Artema is radio-modemdependent according to the specific model. Digital modulation techniques areused. During radio communication, the local radio system handling the actualcommunication controls the actual power transmission output level. Thisoutput level may typically vary (relative to the distance between the userlocation and the cell transmission sites).* When used properly, the design of this hand-held wireless terminal complieswith U.S., Canadian, European and other standards for protection from publicexposure to radio frequency (RF) magnetic signals.* This device has been tested and meets RF exposure guidelines for hand heldoperation pursuant to FCC OET Bulletin 65 Supplement C ed. 01-01,IEEE 1528/D1.2 (2003).
Thales ARTEMA mobile GSM/GPRSINSTALLATION MANUALTHALES e-TRANSACTIONSThales e-Transactions, Inc. 53 Perimeter Center East Suite 175 Atlanta, GA 30346 USATel: +1 888-726-3900 Fax: +1 770-393-2177 www.thales-e-transactions.comThales Service Center, Attn: TP 509 Medtech Parkway Johnson City, TN 37604 USA Tel: +1 888-710-0100www.thales-e-transactions.com

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