Thrane and Thrane A S AVIATOR Satellite transceiver for Inmarsat Swift Broadband service User Manual SBLiteUM

Thrane & Thrane A/S Satellite transceiver for Inmarsat Swift Broadband service SBLiteUM

Contents

Users Manual

AVIATOR 200/300/350User manual
iAVIATOR 200/300/350User manualDocument number: 98-127719-FRelease date: June 22, 2018
iiDisclaimerAny responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane & Thrane A/S. The information in this manual is provided for information purposes only, is subject to change without notice and may contain errors or inaccuracies. Manuals issued by Thrane & Thrane A/S are periodically revised and updated. Anyone relying on this information should acquire the most current version e.g. from www.cobham.com/satcom, Cobham SYNC Partner Portal, or from the distributor. Thrane & Thrane A/S is not responsible for the content or accuracy of any translations or reproductions, in whole or in part, of this manual from any other source. In the event of any discrepancies, the English version shall be the governing text.Thrane & Thrane A/S is trading as Cobham SATCOM.Manufacturer addressThrane & Thrane A/S, Lundtoftegaardsvej 93 D, DK-2800, Kgs. Lyngby, DenmarkCopyright© 2018 Thrane & Thrane A/S. All rights reserved. Printed in Denmark.Trademark Acknowledgements•Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.•Inmarsat is a registered trademark of the International Maritime Satellite Organization (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc. • Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners.Company web site www.cobham.com/satcom
iiiSafety summaryThe following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Thrane & Thrane A/S assumes no liability for the customer's failure to comply with these requirements.Radio frequency radiation exposure information:This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 60 cm (AVIATOR 200), 110 cm (AVIATOR 300) or 200 cm (AVIATOR 350) between the radiator and your body.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.RADIATION WARNINGDuring transmission this system radiates Microwave power. High levels of radio frequency radiation are considered harmful to health. Although no single value has been agreed upon by all countries, the American National Standards Institute (ANSI/IEEE C95.1-1992) recommends that people should not be exposed to radiation stronger than 1 milli Watt per square centimeter at the frequencies used in this system. Accordingly, the operator of the system should ensure that no person should approach within 60 cm (AVIATOR 200), 110 cm (AVIATOR 300) or 200 cm (AVIATOR 350) from the sides and above the satcom antenna when the system is transmitting.
ivDisposalOld electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment. Never dispose these items together with unsorted municipal waste (household waste). In order to protect the environment and ensure the correct recycling of old equipment as well as the re-utilization of individual components, use either public collection or private collection by the local distributor of old electrical and electronic equipment marked with this symbol. Contact the local distributor for information about what type of return system to use.
vAbout the manualIntended readersThis manual is a user manual for the AVIATOR 200/300/350 system. The readers of the manual include aircraft personnel and passengers who want to use the SwiftBroadband Services.For the daily use of the system there are no specific skills required. However, it is important that you observe all safety requirements listed in this manual, and operate the system according to the guidelines in this manual.Manual overviewThis manual has the following chapters:•Introduction contains an overview of the SwiftBroadband services and a brief description of the system.•Get started explains how to connect a PC and make the first call.•Operate the system explains in detail how you can access the Internet, make phone calls, start a streaming session, send telefax and SMS messages.•Advanced use provides detailed information on the web interface, the phone book and some administrative tasks.•Troubleshooting contains information on how to get help and a short troubleshooting guide.•2-Wire Handset use provides a description how to use the 2-Wire Handset.Note that this manual does not cover the installation, configuration and setup of the system, nor how to customize the system for specific applications. For more detailed information how to customize the system to NoteThe AVIATOR 200/300/350 system is available in two versions: AVIATOR 200/300/350 approved to RTCA specification DO- 178B level E and DO-254 level EAVIATOR 200D/300D/350D approved to RTCA specification DO-178B level D and DO-254 level D.In general descriptions the nomenclature AVIATOR 200/300/350 covers both versions. Where necessary, the Level D system is specified as AVIATOR 200D/300D/350D.
vispecific needs, to set up interfaces and configure network setup and routing functionality see the AVIATOR 200/300/350 Installation and maintenance manual. You find the part numbers for related manuals in the next section.This manual may not always reflect the latest software functionality of your AVIATOR 200/300/350 system. To obtain the latest version of the manual, enter the Cobham satcom web site at: www.cobham.com/satcom, select Service and support, Cobham SATCOM service and support, 24-7 Self Service Center / Technical Downloads and download the latest version of the manual, or acquire it from your distributor.Software versionThis manual is intended for the AVIATOR 200/300/350 system with the following software versions:• AVIATOR 200/300/350 (Level E) software version: 1.09 (Level E) or higher1• AVIATOR 200D/300D/350D (Level D) software version: 2.02 (Level D)• AVIATOR 200D/300D/350D (Level D) software version: 4.00 (Level D) or higherFor older versions than the above mentioned some of the features are not supported.1. This software version is not mandatory, but recommended.
viiRelated documentsThe below list shows the documents related to this manual and to the AVIATOR 200/300/350 system.TypographyIn this manual, typography is used as indicated below:Bold is used for the following purposes:•To emphasize words. Example: “Do not touch the antenna”.• To indicate what the user should select in the user interface. Example: “Select SETTINGS > LAN”. Italic is used to emphasize the paragraph title in cross-references.Example: “For further information, see Connecting Cables on page...”.Title and description Part numberAVIATOR 200/300/350 Quick Guide 98-127720AVIATOR 200/300/350 Installation and maintenance manual98-127093AVIATOR Wireless Handset and Cradle, User Manual 98-129599AVIATOR Wireless Handset and Cradle, Installation and Maintenance Manual98-129600
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ixTable of contentsSafety summary .............................................................................. iiiAbout the manual ............................................................................vChapter 1 IntroductionWelcome ...................................................................................................1In this chapter ...........................................................................................1Services, features and interfaces ..................................................2Overview ..................................................................................................... 2Services .......................................................................................................3Features ......................................................................................................4Interfaces ...................................................................................................5Handsets .....................................................................................................6About SwiftBroadband ...................................................................... 8Geostationary Inmarsat satellites ....................................................... 8SwiftBroadband coverage ..................................................................... 8SwiftBroadband services .................................................................... 10Chapter 2 Get startedIn this chapter ........................................................................................ 15Access Internet, e-mail, etc. ......................................................... 17Internet, e-mail etc. .............................................................................. 17Practical instructions ............................................................................ 19Make the first call .............................................................................. 20Introduction ........................................................................................... 20Make a call (air to ground) ................................................................. 20Call a handset in the aircraft (ground to air) ................................. 20Make a call from one AVIATOR system to another ................... 21
Table of contentsxChapter 3 Operate the systemIn this chapter ........................................................................................ 23Selected scenarios ................................................................................ 23Tool for setup and use: The web interface ................................... 23Services and interfaces ....................................................................... 24Use a computer .................................................................................. 26LAN and WLAN interfaces .................................................................. 26Customize network use ....................................................................... 26Network user groups ............................................................................ 27Connect to the Internet ...................................................................... 28Use a phone or fax machine ........................................................ 35Available interfaces .............................................................................. 35Select a call type ................................................................................... 35Make or answer a phone call ............................................................. 38Send or receive a fax message ......................................................... 49Use a SIP-enabled IP handset or smartphone ..................... 51SIP-enabled wireless IP handset or smartphone ......................... 51Where to get a SIP client application ............................................. 51Set up a SIP-enabled wireless IP handset ...................................... 52SMS service .......................................................................................... 53Introduction ........................................................................................... 53Options for messages in the Outbox .............................................. 55Options for messages in the Sent folder ........................................ 56Send an SMS message to the system ............................................. 56Receive a message ................................................................................ 57Options for new SMS messages ....................................................... 58Options for SMS messages in the Inbox ........................................ 58Configure message settings ............................................................... 59SB-Safety Voice .................................................................................. 61Introduction ........................................................................................... 61Make and answer an SB-Safety Voice call from the cockpit ... 62Cabin calls ............................................................................................... 64
Table of contentsxiChapter 4 Advanced use In this chapter ........................................................................................ 65Get to know the web interface ................................................... 66Access and navigate the web interface ......................................... 69Use the Dashboard ............................................................................... 71Properties ................................................................................................ 72Use the phone book ......................................................................... 74Access the phone book ....................................................................... 74Short dial ................................................................................................. 75Add, modify and delete phone book entries ................................ 75View and edit the mobile numbers .................................................. 76Use the Call log ................................................................................... 77Information on total usage ................................................................ 77Export the call log ................................................................................. 78View the lists of calls and data sessions ......................................... 78View the Voice mail number ............................................................. 79Start or stop any data session ..................................................... 80Preferred satellite ............................................................................... 81Select the preferred satellite ............................................................. 81Call log handling ................................................................................. 82Set data limits ...................................................................................... 83Set up the local exchange function .......................................... 85Remote management ...................................................................... 86Prepare the AVIATOR 200/300/350 for remote management ....86Access the AVIATOR 200/300/350 from a remote location .. 87Remote activation with SMS ....................................................... 88Restricted dialing ............................................................................... 90
Table of contentsxiiChapter 5 TroubleshootingIn this chapter ........................................................................................ 93Get support ........................................................................................... 93Airtime support ...................................................................................... 93System support ...................................................................................... 94Access the Help desk ........................................................................... 94Generate a diagnostic report ............................................................. 95Event logging and self test ................................................................. 95Troubleshooting guide .................................................................... 96Appendix A 2-Wire Handset useDescription ........................................................................................ 103Operation ............................................................................................ 106Make a call with the 2-Wire Handset ........................................... 106Answer a call with the 2-Wire Handset ....................................... 106Manage phone numbers in the 2-Wire Handset ...................... 106Mute the microphone of the 2-Wire Handset .......................... 109Appendix B ConformityFCC ........................................................................................................ 11115.19 / RSS-GEN ................................................................................. 11115.21 ...................................................................................................... 11115.105 ................................................................................................... 111ICES-003 .............................................................................................. 112Glossary .................................................................................................................. 113Index .................................................................................................................. 117
1Chapter 11111IntroductionIntroduction 1WelcomeCongratulations on the purchase of your AVIATOR 200/300/350 system. This system is an aeronautical broadband system providing simultaneous high-speed data and voice communication via satellite through Inmarsat’s SwiftBroadband (SB) services.With SwiftBroadband the cabin applications e-mail, telephony, Internet and intranet access, VPN, video streaming etc. are available.In this chapterIn this chapter you can read about:•Services, features and interfaces•About SwiftBroadbandTelephone(secure) Internet Wireless EmailSMS ISDN Fax
Chapter 1: Introduction2 Services, features and interfacesServices, features and interfacesOverviewThe following drawing shows the AVIATOR 200/300/350 system with connected communication devices and available options:Wireless IP HandsetWireless IP Handset
Chapter 1: IntroductionServices, features and interfaces 31111IntroductionServicesThe SwiftBroadband services available depend on the type of antenna installed and the current elevation angle to the satellite. The following table shows the services available for the supported antenna types.For current support of Inmarsat services check at www.inmarsat.com/aviation/complete-aviation-connectivity/swiftbroadband.The current elevation angle is shown in the web interface of the AVIATOR 200/300/350.SB-Safety Voice (ICAO Satvoice) is supported in software 2.02, Level D, refer to SB-Safety Voice on page 61.SwiftBroadband serviceSatcom antennaAVIATOR 200LGA (Class 15)aAVIATOR 300IGA (Class 7)AVIATOR 350HGA (Class 6)Standard IP backgroundUp to 200 kbps Up to 332 kbps Up to 432 kbpsIP streaming classes8/16 8/16/32/64/128kbps8/16/32/64/128 kbps/X-StreamCircuit-switched standard voiceYes Yes YesISDN service or 3.1 kHz audio (Premium voice)No Elevation > 45° YesMulti-voice: Number of voice calls1+1 (best effort quality)1+Up to 8 (best effort quality)1+Up to 8 (best effort quality)Table 1: SwiftBroadband services for supported antenna typesa. The elevation needed for services with this antenna type is > 20°.
Chapter 1: Introduction4 Services, features and interfacesFeaturesThe AVIATOR 200/300/350 system has the following features:SwiftBroadband unit providing an ‘always on’ data connection of up to 432 kbps.Full duplex, single or multi-userAutomatic satellite selection.Built-in PBX interfacing to two 2-wire connections, one ISDN interface and WLAN in the SBU, with integrated SIP server.Standard voice.3.1 kHz audio for modems, G3 fax, 14.4 kbps high quality voice etc.1ISDN voice for Secure communication, G4 fax etc.1ISDN data for video conferences etc.1Built-in Router option with DHCP and Network Address Translation (NAT).Access to built-in web interface for daily use on all LAN connectors.Built-in Wireless option (WLAN) IEEE 802.11 b/g.Built-in Multi-voice option, up to 1 + 8 concurrent calls (from software 1.07 Level E, 2.01 Level D)Built-in web interface for configuration using the Maintenance connector on the SBU front plate.Remote managementACARS (from software 2.01 Level D)SB-Safety Voice (ICAO voice) (from software 4.0 Level D)The AVIATOR 200/300/350 system does not affect the operation of an Iridium system.1. AVIATOR 300 and AVIATOR 350.
Chapter 1: IntroductionServices, features and interfaces 51111IntroductionInterfacesThe AVIATOR 200/300/350 system has the following interfaces:Two 2-wire connections for telephoneOne ISDN interfaceSix Ethernet interfacesOne Wireless interface (WLAN) IEEE 802.11 b/gOne Ethernet interface for system configuration on the SBU front plate (It is used for installation, service and maintenance. It is not used during flight time.)Built-in router and Wireless optionsThe AVIATOR 200/300/350 system offers a built-in router as an option. With this option multiple users and applications can use the system simultaneously. Without this option only the first device that connects to the SBU will be allowed on the Internet.The system also offers a built-in WLAN option for wireless communication devices and a WLAN antenna approved for aeronautical use. This includes full WLAN routing functionality.If ordered, these options are enabled in the AVIATOR 200/300/350 from the factory. If these options are not included from the start, the system can be upgraded at a later stage. Then you receive the FLEX key for the purchased options and enter it in the AVIATOR 200/300/350 web interface.PBX telephone exchangeThe built-in PBX telephone exchange unit of the SBU connects two direct 2-wire POTS interfaces for faxes, handsets, headset interface boxes etc., as well as an ISDN interface for ISDN phones, fax machines or secure NoteThe availability of some services depends on the installed satcom antenna. Check the section Services on page 3 for an overview of services available for the antenna types LGA, IGA and HGA.
Chapter 1: Introduction6 Services, features and interfacescommunication. The built-in PBX of the SBU can route VoIP calls that are terminated in the SIP server of the SBU.Tool for setup and use: The web interfaceUse the built-in web interface of the SwiftBroadband Unit (SBU) to access the system settings. The web interface is accessed from a computer connected to one of the LAN connectors or using the WLAN interface of the SBU. The web interface is shown in an Internet browser. No additional installation of software is needed.For further information on the web interface, see Get to know the web interface on page 66.HandsetsThe following handsets are recommended by Cobham SATCOM.AVIATOR Wireless Handset and CradleThe AVIATOR Wireless Handset is used to receive and make calls. The handset connects to a wireless access point using Wireless Local Area Networking (WLAN). See the AVIATOR Wireless Handset and Cradle, User Manual for a description of the keys and LEDs of this handset and how to make calls.
Chapter 1: IntroductionServices, features and interfaces 71111IntroductionTT-5621B 2-Wire Handset and TT-5622B 2-Wire CradleThe 2-Wire Handset is used to receive and to make calls.See 2-Wire Handset use on page 103 for a description of the 2-Wire Handset and how to use it.Sigma7 handset and cradleThe Sigma7 handset is used to receive and to make calls.See the separate user manual for a description of how to use the Sigma7 handset.ICG DECT Cordless handsetThe ICG DECT Cordless handset system is used to receive and to make calls. See the separate user manual for a description of how to use the ICG DECT Cordless handset.
Chapter 1: Introduction8 About SwiftBroadbandAbout SwiftBroadbandGeostationary Inmarsat satellitesThe Aero SwiftBroadband services are based on 4 geostationary satellites situated above the equator. Geostationary means that the satellites are stationary in relation to Earth, i.e. they rotate at a speed that matches the rotation speed of the Earth. Each satellite covers a certain area, this is also called a footprint. It supports a number of powerful narrow-spot-beams making the SwiftBroadband service available virtually anywhere on the earth, this is shown on the coverage map on the next page.The satellites are your connection to the Internet and telephone networks, and they are run and managed by Inmarsat. Inmarsat is the leading provider of global mobile communications services. Inmarsat keeps track of which SwiftBroadband Units are logged on to the system, assigns a free channel and manages the data when a network connection is established or a call is made.SwiftBroadband coverageThe SwiftBroadband service is a mobile satellite service that offers high-speed data up to 432 kbps (512 kbps with X-Stream), voice telephony and ISDN. Using this service users can access e-mail, corporate networks and the Internet, transfer files and make telephone calls. The SwiftBroadband service by Inmarsat is accessible worldwide, except the extreme polar regions. It is covered by the four satellites. The following figure shows a world map with the areas covered by each of the I4 satellites.
Chapter 1: IntroductionAbout SwiftBroadband 91111IntroductionInmarsat’s I4 satellite coverage (AMER, EMEA/Alphasat, MEAS, APAC)Note that some of the SwiftBroadband services for AVIATOR 200 and AVIATOR 300 require a certain elevation angle. See Services on page 3.0°10°20°30°40°50°60°70°80°90°10°20°30°40°50°60°70°80°90°0°20°40°60°80°100°120°140°160°180° 20° 40° 60° 80° 100° 120° 140° 160° 180°Combined I-4 and Alphasat coverageI-4 Asia-PacificI-4 Americas Alphasat I-4 MEAS This map depicts Inmarsat’s expectations of coverage following the commercial introduction of Inmarsat’s fourth L-band region, scheduled for the end of 2015. It does not represent a guarantee of service. The availability of service at the edge of coverage areas pXFWXDWHVGHSHQGLQJRQYDULRXVFRQGLWLRQV6ZLIW%URDGEDQGFRYHUDJH'HFHPEHU
Chapter 1: Introduction10 About SwiftBroadbandSwiftBroadband servicesSwiftBroadband consists of the basic services:• Symmetric ‘always on’ data connection, packet switched (PS)• Voice and ISDN (voice and data) service, circuit switched (CS)• Short Messaging Service (SMS)The following figure shows how the services are accommodated in a SwiftBroadband channel.With SwiftBroadband you can combine multiple packet-switched services with one circuit-switched service active at the same time.LimitationsLimitations for the services with AVIATOR 200, AVIATOR 300 and AVIATOR 350 are listed in Services on page 3.Circuit switched (dialed) serviceSwiftBroadband also provides high-quality telephone services (including secure mode). The following types of circuit switched connection are available:•Standard voice. A connection for voice only. The voice signal is compressed to 4.0 kbps, which reduces the bandwidth use and consequently the cost. This is also called AMBE2.NoteThe map shows coverage for SwiftBroadband. The map does not represent a guarantee of service. The availability of service at the edge of coverage areas may fluctuate.Applications supported by the SwiftBroadband serviceCircuit switched serviceStandard Voice 4 kbpsPacket switched service64 kbps 3.1 kHz Audio ISDNMessaging serviceSMS serviceStandard IP (Internet, e-mail, FTP.)Streaming IP (video, audio)128 kbps64 kbps32 kbps16 kbps8 kbpsX-Stream512 kbps
Chapter 1: IntroductionAbout SwiftBroadband 111111Introduction•3.1 kHz audio 1 (Premium voice). A high quality connection which can be used for Premium Voice, G3 fax or analog modems. The signal is uncompressed 3.1 kHz audio, which allows for optimum voice quality.•ISDN 1. A high quality connection which can be used for voice (3.1 kHz Audio), G4 fax or 64 kbps UDI/RDI data.Packet switched serviceThe IP-based packet-switched service provides a data rate of up to 432 kbps. The packet switched service offers two types of connections: In Standard IP mode, the service is shared among users of the system, providing a 'best effort' service. This type of connection is ideal for e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received. This type of connection is also called Background IP.You can also use the SwiftBroadband service at a pre-determined quality of service, i.e. a specified streaming data rate. This service is called Streaming IP. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge). For streaming classes supported see Services on page 3. 1. ISDN services and 3.1 kHz audio (Premium voice) are available for elevations higher than 45 degrees for systems with an IGA, i.e. AVIATOR 300. ISDN services and 3.1 kHz audio (Premium voice) are not available for AVIATOR 200. NoteThe AVIATOR 200/300/350 system supports up to 11 concurrent packet-switched connections at a time. For use of packet switched services also see Features on page 4.
Chapter 1: Introduction12 About SwiftBroadbandMessaging serviceSwiftBroadband provides a generic messaging service for sending and receiving messages to and from the AVIATOR 200/300/350 system.Supplementary telephone servicesThe following supplementary telephone services are available:• Call hold• Call waiting• Call forwarding•Voice mail• Call barringThese services are typically set up during the initial configuration of the system. For further details on Call forwarding see To forward a call on page 47, the other supplementary telephone services are described in detail in the AVIATOR 200/300/350, Installation and maintenance manual.Service Provision for SwiftBroadbandBefore you can use the SwiftBroadband service you must have a contract with an Inmarsat service provider (ISP). The service provider provides the telephony and data services and invoices you for the services used. For information on Service Providers who will provide you with easy and reliable satellite communications services go to www.cobham.com/satcom, then Where to buy, AVIATOR, EXPLORER, SAILOR and Sea Tel branded product resellers.Note that the use of the X-Stream service must be activated by your service provider.
Chapter 1: IntroductionAbout SwiftBroadband 131111IntroductionAirtime pricing principles (charged by time or volume)When using the system note that the circuit switched services and streaming classes (packet switched) are charged by the time the service is being used, while the standard IP and SMS services (packet switched) are charged by the volume of data transferred or number of messages sent.The following image shows how the various applications are supported by the SwiftBroadband service. For information on service availability see Services on page 3.Airtime pricing for SwiftBroadband servicesCircuit switched service Packet switched service Messaging serviceSMS serviceCharged by time Charged by volumeStandard Voice4 kbps64 kbps 3.1 kHz Audio ISDNStandard IP (Internet, e-mail, FTP.)Streaming IP (video, audio)128 kbps64 kbps32 kbps16 kbps8 kbpsX-Stream512 kbps
Chapter 1: Introduction14 About SwiftBroadband
15Chapter 22222Get startedGet started 2In this chapterIn this chapter you can read about:•Access Internet, e-mail, etc.•Make the first callFor information on how to install, configure and service the system, see the AVIATOR 200/300/350 Installation and maintenance manual. You find more detailed guidelines on the applications in Operate the system on page 23.SB-Safety Voice (ICAO Satvoice) is supported in software 2.02, Level D, refer to SB-Safety Voice on page 61.Line of sightTo use the satellite network, the AVIATOR 200/300/350 satcom antenna must have free line of sight to the satellite.NoteThe system cannot communicate with the satellite and go online when the aircraft is inside a hangar.Picture: airphototicino
Chapter 2: Get started16Availability of airtime servicesTo be able to establish a data connection or make a call the SIM card installed in the AVIATOR 200/300/350 system must be activated by a service provider. This is taken care of during installation and configuration of the system. The service provider handles SwiftBroadband system activation, billing and technical support that is related to the communication network. For information on service providers go to Inmarsat’s web site, Partner search (http://www.inmarsat.com/partners/search-for-partner/).The AVIATOR 200/300/350 system is operational and ready to use when the aircraft is powered up and the aircraft’s navigational system has finished its initialization. Check whether your aircraft is equipped with a sign saying that the satcom system is ready for use before you start your application. System default settingsThe telephone (2-Wire) and ISDN lines are available as soon as the system has registered with the SwiftBroadband service. Per default Internet, e-mail and other IP services are available as plug-and-play, no further configuration is needed. The system is set up to automatically start the standard background IP connection when connecting a PC, Smartphone or other device using Ethernet or WLAN.ImportantWith the plug-and-play functionality a computer automatically establishes a connection to the Internet and starts transferring data as soon as you start using the Internet, e-mail or other IP services. See Unintended use of bandwidth on page 30 for information how to set up your computer to avoid unintended and possibly costly use of bandwidth.
Chapter 2: Get startedAccess Internet, e-mail, etc. 172222Get startedAccess Internet, e-mail, etc.PC setup - before you startFor the LAN or WLAN interface to work without any further setup, the connected computer or IP device must be set up to obtain an IP address and a DNS server address automatically. This is usually the case for most PCs. If you are in doubt you can check your PC, see the step-by-step procedure how to do this in IP address and DNS server address setup on page 68.Internet, e-mail etc.With SwiftBroadband the cabin applications e-mail, Internet and intranet access, VPN, etc. are available. The connection type recommended for these applications is the Standard data connection, which is also the default setting. For a more detailed description of the Standard data connection see Packet switched service on page 11.ImportantTo optimize airtime and bandwidth usage we recommend to disable the feature for automatic PC software update in your computer.
Chapter 2: Get started18 Access Internet, e-mail, etc.Depending on how your system was set up initially there are two scenarios that may be applicable when you use a data connection to access the Internet, e-mail etc.:Check with your system responsible whether your system is set up to automatic activation of a standard data connection (plug-and-play).Standard data connection Benefits DrawbackAutomatic start (system default)Plug-and-play Risk of unintended use of costly airtime, i.e. Windows update downloads, frequent check for new mail etc.Manual start from the web interface (This must be configured during initial configuration)Efficient bandwidth usageYou must start the web interface at http://192.168.0.1 and click once to start a connection.Online software updates of the connected devices (PC, smartphone etc.) should only be performed when you are connected at the office or at home where bandwidth and airtime are less costly. Check the documentation for the device how to disable automatic software updates.
Chapter 2: Get startedAccess Internet, e-mail, etc. 192222Get startedPractical instructionsTo access the Internet or use your e-mail program do as follows:1. Switch on your PC, PDA or Smartphone.2. For LAN: Connect your LAN cable (standard Ethernet) between the network connector on your computer and one of the LAN connectors installed in the aircraft. For WLAN: Check that the WLAN icon in the status bar of your operating system indicates that the WLAN connection has been established.3. Start your application, e.g. Internet browser or e-mail program. If you cannot establish a connection, the automatic activation of a standard data connection may be disabled in your system. Then you can start a connection manually. How to establish a connection manually see Start or stop a Standard connection on page 32 or Start or stop a Streaming connection on page 33 for detailed instructions. To learn more about the web interface see Access and navigate the web interface on page 69.If you want to change the start-up mode of the standard data connection contact your system administrator to change the setting in your network user group for Automatic activation to Enabled or Disabled. This is described in detail in the AVIATOR 200/300/350 Installation and maintenance manual.NoteTo access the WLAN for the first time you must enter the Network Name (SSID) and the encryption key, if any.WLAN access details Your AVIATOR systemNetwork Name (SSID)Encryption key
Chapter 2: Get started20 Make the first callMake the first callIntroductionThe following sections provide a short guide to making calls. For more detailed information, see Make or answer a phone call on page 38.If you want to use a SIP-enabled IP handset to make a call see Use a SIP-enabled IP handset or smartphone on page 51.Make a call (air to ground)To make a call from a phone or handset connected to the system, press00 <country code> <phone number> followed by # or off-hook key.Example: To call Cobham SATCOM VA in USA that has the country code 1 and the phone number 7574639557 press 00 1 7574639557 #Call a handset in the aircraft (ground to air) You find the voice numbers in the documentation in the aircraft cabin or from your service provider. They may also figure on the quick guide. Make sure you have the international dialling code for the country you want to call from.To make a call to a phone connected to the AVIATOR 200/300/350 system (ground to air), dial+ <Mobile number>•+ is the prefix used in front of the country code for international calls. The Prefix depends on from which country you make the call. It is 011 if you call from the USA.•Mobile number: The mobile number of the system you are calling. The first part of the number is always 870, which is the “country code” for the SwiftBroadband system.NoteThere are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.
Chapter 2: Get startedMake the first call 212222Get startedExample: If you are calling from the USA and the mobile number for standard voice is 870772420567 on your system, and you want to make a call to the system, dial 011 870 772420567. Voice mail for SwiftBroadbandIf a call to the AVIATOR 200/300/350 system is not answered the caller can leave a voice mail message with Inmarsat’s voice mail service. Then an SMS is sent to the AVIATOR 200/300/350 messaging system to alert you that there is a voice mail message. For further details see To receive a voice mail message on page 41.Make a call from one AVIATOR system to anotherTo make a call from one system to another, press 00 <Mobile number>.NoteIf you have connected a fax, make sure that the incoming call type on that 2-wire interface is set to 3.1 kHz Audio. This is to avoid that the fax rings and answers an incoming Standard call. This is usually taken care of during initial configuration of the system. See the AVIATOR 200/300/350 installation and maintenance manual for further information.
Chapter 2: Get started22 Make the first call
23Chapter 33333Operate the systemOperate the system 3In this chapterIn this chapter you learn in detailed step-by-step descriptions about: •Use a computer (most common applications)•Use a phone or fax machine•Use a SIP-enabled IP handset or smartphone•SMS service•SB-Safety VoiceSelected scenariosThe application examples in this chapter are mainly based on the default configuration and some typical application scenarios. If you have specific requirements to the interface setup and configuration of your system refer to the AVIATOR 200/300/350 Installation and maintenance manual. Tool for setup and use: The web interfaceUse the built-in web interface of the SwiftBroadband Unit (SBU) to access the system settings. The web interface is accessed from a computer connected to one of the LAN connectors or using the WLAN interface of the SBU. The web interface is shown in an Internet browser. No additional installation of software is needed.In this manual you find information and instructions for the parts of the web interface that you might need when using the system. The parts of the web interface that deal with installation, configuration or maintenance are described in detail in the AVIATOR 200/300/350 Installation and maintenance manual.
Chapter 3: Operate the system24The following drawing shows the menus available in the web interface. The topics in gray are mainly used during installation and maintenance of the system, they are described in detail in the AVIATOR 200/300/350 Installation and maintenance manual.For more detailed information about using the web interface see Advanced use on page 65.Services and interfacesThe following table shows the supported combinations of services and interfaces, and which types of equipment can be used.Mobile numbersInbox Write message Outbox Sent Message settingsOutgoing calls Received calls Missed calls Standard data sessionsStreaming data sessionsCall charges Log handlingData limits Profiles Traffic flow filters SIM PINSIM Lock User permissionsRemote managementRemote activationRestricted dialingDASHBOARDCONNECTPHONE BOOKMESSAGESCALLSSETTINGSADMINISTRATIONHELPDESKSITE MAPThe gray topics are mainly used during installation and maintenance. They are described in detail in the Installation and maintenance manual.Event listEvent logSelf test
Chapter 3: Operate the system253333Operate the systemServiceInterface on the systemPhone/Fax (RJ 11)LAN (RJ 45) or Wireless ISDN (RJ 45)Circuit Switched3.1 kHz Audio (Premium voice)aAnalog telephoneSIP-enabled IP handsetISDN telephoneG3 Fax machine G4 Fax machine (If it supports G3 Fax)Secure telephone STU/FNBDTStandard Voice (AMBE)Analog telephoneSIP-enabled IP handsetISDN telephoneData, UDI or RDIabG4 fax machine, computer with ISDN interface or secure communicationsPacket SwitchedDatamulti-userComputer or smartphoneDatasingle-userComputer or smartphoneMulti-voiceSIP-enabled IP handsetSMS Computer with web interfacea. AVIATOR 300 with IGA (Class 7): Elevation angle must be larger than 45°. AVIATOR 200 with LGA (Class 15): This service is not available.For current support of Inmarsat services check at http://www.inmarsat.com/Services/Aeronautical/SwiftBroadband/.b. Check with your service provider that the RDI service is available on the Ground Infrastructure network.
Chapter 3: Operate the system26 Use a computerUse a computerLAN and WLAN interfacesIf the Built-In Router option is activated in your system you can connect several PCs and other IP devices to the AVIATOR 200/300/350 system. Then the system operates as a router. It handles IP data traffic so the AVIATOR 200/300/350 system can be used with multiple computers for e-mail, Internet access, VPN, intranet and other applications that use the packet switched connection.If you have purchased the Wireless Option you can connect multiple computers and other IP devices to the system via the Wireless Access Point. For more information on these options see Built-in router and Wireless options on page 5.To connect a computer to the AVIATOR 200/300/350 system you have several possibilities:• Use one of the six LAN connectors (Ethernet) to connect user computers or other LAN equipment. Check how many of the LAN connectors are available in your installation and where to find them in the cabin.• If available, use the Wireless Option to connect computers and other devices using IP to the network. For this you need the network name (SSID) and encryption key, if any.There is also the front Maintenance connector on the front plate of the SwiftBroadband Unit. This connector may not be accessible during flight. It is reserved for service and maintenance purposes.Customize network useWith the built-in router functionality the AVIATOR 200/300/350 system offers a flexible use of the data channel of the SwiftBroadband service. The system administrator can configure the use of the data channel by defining
Chapter 3: Operate the systemUse a computer 273333Operate the systemnetwork user groups and profiles. The following picture gives an overview over the parameters and functions involved.An IP device that is connected to the AVIATOR 200/300/350 system will automatically be assigned to the default network user group, if it is not specified otherwise. The default setting of this group is a standard data connection with automatic IP address allocation and automatic activation of the connection.The AVIATOR 200/300/350 system is flexible and can be configured to specific requirements for your network use, e.g. manual activation of the Internet connection, activating video streaming, a server on the network or a fixed IP address on one of the devices. For this you need to set-up network groups with specific primary and/or secondary profiles. You can find detailed description in the AVIATOR 200/300/350 Installation and maintenance manual.Network user groupsTo manage the use of the bandwidth and the applications allowed for the individual user the system administrator can set up network user groups. The following paragraphs describe how network user groups are used in the AVIATOR 200/300/350 system. When you connect an IP device (a computer, smartphone, etc.) to the AVIATOR 200/300/350 system the system will find out which network user group the device belongs to. To do this the system uses the following information:• The port the device is connected to, i.e. one of the 6 Ethernet ports, Wireless or the SBU maintenance connector (reserved for service and maintenance).• The device’s IP address.MAC addressIP addressLAN portNetwork user groupPrimary profileSecondary profileTraffic flowfiltersDesired IP connection
Chapter 3: Operate the system28 Use a computer• The device’s MAC address.In the default configuration of the network user group called DEFAULT GROUP a specific IP address or the unit’s MAC address are typically not needed. The DEFAULT GROUP uses the background IP data connection. If you want to read more about how to customize the system and how to set up network user groups and traffic profiles to meet specific data traffic requirements see the AVIATOR 200/300/350 Installation and maintenance manual.Connect to the InternetYou can connect your PC or other IP devices e.g. your smartphone to the Internet and use e-mail, VPN, file transfer applications etc. The following sections describe two typical applications: Starting a standard data connection and a streaming data connection. Access the web interface in the AVIATOR 200/300/350 systemWhen the computer and the AVIATOR 200/300/350 system are ready you can access the built-in web interface of the system to display various information, use the SMS service or start and stop a data connection.To check the connection of your computer to the web interface of the system do as follows:1. Power up your computer.2. For LAN: Connect your LAN cable (standard Ethernet) between the network connector on your computer and one of the LAN connectors installed in the aircraft. For WLAN: Check that the WLAN icon in the status bar of your operating system indicates that the WLAN connection has been established.3. Open your Internet browser and enter the default IP address of the AVIATOR 200/300/350 system: http://192.168.0.1.NoteTo access the WLAN for the first time you must enter the Network Name (SSID) and the encryption key, if any. For further details see WLAN access details on page 19.
Chapter 3: Operate the systemUse a computer 293333Operate the systemYou may have to disable the Proxy server settings in your browser. For further information, see Proxy server settings on page 67.4. The web interface opens and the page DASHBOARD is displayed. On the Dashboard you see the current system information (Example below: AVIATOR 300).You can configure the system to your specific requirements. This is typically done during the installation and initial setup of the system. See the AVIATOR 200/300/350 Installation and maintenance manual for detailed information how to customize the interfaces of the system and how to set up network user groups and profiles to manage data traffic and bandwidth usage.
Chapter 3: Operate the system30 Use a computerUnintended use of bandwidthThe system default setting is automatic activation of a standard data connection. With this setup you connect the PC to the cabin network and start using the applications. You do not have to connect to the web interface to start using the services, it is plug-and-play. This setting involves a high risk of being charged for airtime and bandwidth when connected computers perform automatic software updates. These updates are not limited to the Windows system itself, but also other installed programs ( e.g. browsers, Java and Media or Flash players) might do updates. Some do updates even without prompting before the download is complete. To avoid unintended use of bandwidth through automated background services the system can be set to not automatically connect to the Internet when you connect your computer or other IP equipment (PDA, smartphone, webcam, etc.) to the network interface. You set this in the web interface.However, selecting manual activation alone will not prevent these updates, but only delay them until the connection is activated. The only way to be sure is to disable updates in all programs, which can be a difficult task. Please check with you IT department for assistance on this. If you want to start a data connection in this mode you must access the system’s web interface and activate your data session, standard IP and/or streaming IP, from the Dashboard.You can set a limit for the use of data services that can be downloaded over the AVIATOR 200/300/350 system for safeguard against unintended use of bandwidth. For further details see Set data limits on page 83. NoteOnline software updates of the connected devices (PC, smartphone etc.) should only be performed when you are connected at the office or at home where bandwidth and airtime are less costly. Check the documentation for the device how to disable automatic software updates.NoteOptimize airtime and bandwidth usage: You are charged for the bandwidth used for automatic software updates. We recommend to disable this feature in your computer.
Chapter 3: Operate the systemUse a computer 313333Operate the systemUnderstand Standard and Streaming data connectionsThe SwiftBroadband network supports two types of IP data connections to the Internet: Standard data and Streaming data. The figures on this page show how the bandwidth of up to 432 kbps is used when set-up as Standard connection (left) and as Standard and Streaming 128 kbps (right).•With a Standard data connection all users that have signed on the network share the bandwidth available. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet and intranet access. Standard data services are charged by the volume of data transferred.•With a Streaming data connection you get a guaranteed, high-priority connection, ensuring seamless transfer of data with guaranteed bit rate and Quality of Service. This type of connection is ideal for time-critical applications like live video over IP. Streaming classes are charged by the time the service is being used (per minute charge). The system administrator can set up various types of connections using network user groups, profiles and traffic flow filters. For information how to define these most appropriately see the AVIATOR 200/300/350 Installation and maintenance manual.Data sessions available for the current user are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the Dashboard.ImportantYou must always close the Streaming connection manually to finish the connection properly. You must click Stop streaming in the web interface to close the streaming connection. It is not enough to disconnect the equipment. As long as the connection is active you are charged for the service.Standard IP connection Standard IP connectionStreaming IP connection 128 kbpsUp to 432 kbps total data rateUp to 432 kbps total data rate
Chapter 3: Operate the system32 Use a computerThe AVIATOR 200/300/350 system supports the use of network user groups. These network user groups define which type of IP connections are allowed for each group. Each network user group has then one or more profiles for various applications. You can only see, start and stop profiles of the network user group you belong to.• Primary profiles are listed in the left side and secondary profiles (if any) are listed to the right.• Profiles that are currently active are displayed as a link with the text “Stop <name of profile>”.• Profiles that are ready to be activated are displayed as a link with the text “Start <name of profile>”.Start or stop a Standard connectionOn the Dashboard you can see under PROFILES ON LAN whether a standard connection is active or not.To start or stop a Standard connection for your Network user group do as follows:1. Open your Internet browser and enter the IP address of the AVIATOR 200/300/350 system (default: http://192.168.0.1) to access the Dashboard of the web interface.2. Locate PROFILES ON LAN at the bottom of the page.NoteThe system administrator can start and stop data sessions for all users in the network user groups. For further information, see Start or stop any data session on page 80.
Chapter 3: Operate the systemUse a computer 333333Operate the system3. Click Start <name of profile>, in this case: Start Standard, or Stop <name of profile> to stop the connection.4. Click Refresh to update the current state of the connection(s). Note that there might be some latency when updating the connection status, you might have to wait and click Refresh again to update the Dashboard to the current state.Start or stop a Streaming connectionThe AVIATOR 200 is limited to the streaming classes 8 and 16 kbps.The AVIATOR 300 supports the streaming classes 8, 16, 32, 64 and 128 kbps. The AVIATOR 350 supports the streaming classes 8, 16, 32, 64, 128 kbps and X-Stream. Note that streaming classes are charged by the time the service is being used (per minute charge). A started Streaming session will stay active until you manually stop it.On the Dashboard you can see whether the network user group you belong to has been set up to support streaming sessions.To start or stop a streaming session do as follows:1. Open your Internet browser and enter the IP address of the AVIATOR 200/300/350 system (default: http://192.168.0.1) to access the Dashboard of the web interface.2. Locate STREAMING PROFILES ON LAN.NoteYou can only start a Streaming session if the administrator has set up a Streaming profile for your user group. Contact your system administrator if you need a streaming connection.
Chapter 3: Operate the system34 Use a computer3. Click the link with the name of the Streaming profile that has been set up for you.Always manual activation of a Streaming connectionThe streaming data connection cannot automatically be activated, you must start it manually in the web interface. This is a safety measure to prevent the system from unintended use of bandwidth. A started Streaming session will stay active until you manually stop it by clicking on the link for the streaming class on the Dashboard.ImportantIf you have selected and started a Streaming connection as your primary profile, the LAN or WLAN interface will be running a Streaming connection until you stop it. It is not enough to disconnect the equipment from the interface to stop the streaming connection.
Chapter 3: Operate the systemUse a phone or fax machine 353333Operate the systemUse a phone or fax machineAvailable interfacesSeveral types of voice equipment connect to the system:Standard analog phone or G3 fax1 machine: The system has two phone interfaces for connecting standard analog phones or fax machines.ISDN phone1 or G4 fax machine1: The system has one ISDN interface for connecting an ISDN phone or a fax machine.SIP-enabled IP phone (smartphone): the system has an integrated SIP server for connecting a SIP-enabled IP phone. For more details on setting up and using a SIP-enabled IP phone see Use a SIP-enabled IP handset or smartphone on page 51.Check the cabin installation to locate the connectors for telephones and fax machine.For information on how to connect to the interfaces, see the AVIATOR 200/300/350 Installation and maintenance manual.Select a call typeThis is typically set up during initial configuration of the system.The phone connection can use one of the following call types:•Standard Voice: a low-tariff voice connection compressed to 4.0 kbps,•3.1 kHz Audio1: a high quality connection used for Premium Voice, G.3 fax or analog modem,•UDI or RDI1 (only on ISDN interface): used for G4 fax or dataThe default setting for an AVIATOR 200/300/350 system is standard voice.1. AVIATOR 200 with LGA (Class 15): This service is not available.AVIATOR 300 with IGA (Class 7): The elevation angle must be larger than 45°.
Chapter 3: Operate the system36 Use a phone or fax machineIn the web interface you can set up which type of connection to use when you make or receive a call from the Phone/Fax or ISDN interface or from an IP handset connected to the LAN interface.Example: If you always have a fax connected to the same Phone/Fax interface you can set this interface to 3.1 kHz Audio only. This will mean that if an incoming Standard Voice call is received, this Phone/Fax interface will not ring. For details how to set up the interfaces see the AVIATOR 200/300/350 Installation and maintenance manual.When connecting a G4 fax or a modem to the ISDN interface in the system you must use UDI.To select the default outgoing call typeThis is typically set up during initial configuration of the system.You can set the default outgoing call type in the web interface. To select the default call type for outgoing calls, do as follows:•For ISDN: Select the call type in the web interface under SETTINGS > ISDN. For further information, see the AVIATOR 200/300/350 Installation and maintenance manual.•For Phone/Fax:. Select the call type for each port in the web interface under SETTINGS > Phone/Fax. For further information, see the AVIATOR 200/300/350 Installation and maintenance manual.To override the default outgoing call typeTo override the default setting for a specific outgoing call, do as follows:•To use Standard Voice for the call, dial 1* before the number. •To use 3.1 kHz Audio for the call, dial 2* before the number.NoteModem or fax: When connecting a fax or a modem to the Phone/Fax interface you must use 3.1 kHz Audio.
Chapter 3: Operate the systemUse a phone or fax machine 373333Operate the systemExample: To call Cobham SATCOM VA in USA that has the country code 1 and the phone number 7574639557, forcing the connection to use Standard Voice, press 1* 00 1 7574639557 followed by # if calling from an analog or ISDN phone.Phone numbers for incoming 3.1 kHz Audio (Premium voice) and Standard VoiceThe two circuit-switched services 3.1 kHz Audio (Premium voice) and Standard Voice have separate phone numbers. This way, a person calling a phone connected to the system can select whether to use 3.1 kHz Audio (Premium voice) or Standard Voice, simply by using the dedicated mobile phone number. The phone numbers are listed in the documentation from your service provider. Even though there are two phone numbers to call the SwiftBroadband system only supports one circuit-switched call at a time.If the mobile phone numbers have been entered in the web interface they are listed and you can look them up as follows:1. Access the web interface from a connected computer, open a browser and type the address: http://192.168.0.1 (default address). The DASHBOARD page is displayed.2. Select PHONE BOOK > Mobile numbers.For further information, see View and edit the mobile numbers on page 76. If the mobile numbers are not available in the web interface, refer to the documentation from your airtime subscription.For information on how to make a call to the system, see To make a call to the system on page 40.NoteThis will not change the default call type, only the type used for this call.NoteThe call type you are using must be selected in the web interface (refer to the next section).NoteThere are two Voice numbers, one for 3.1 kHz Audio and one for Standard voice.
Chapter 3: Operate the system38 Use a phone or fax machineTo select the incoming call typeThis is typically set-up during initial configuration of the system. To select which call types are accepted for an incoming call do as follows:1. Access the web interface from a connected computer by opening a browser and typing the address: http://192.168.0.1. The DASHBOARD page is displayed.2. For ISDN: Select the call type under SETTINGS > ISDN. For Phone/Fax: Select the call type for each port under SETTINGS > Phone/Fax. For further information, see the AVIATOR 200/300/350 Installation and maintenance manual.Make or answer a phone callAnalog phone, ISDN phone or SIP-enabled IP handsetThere are different methods for activating a call, depending on the type of phone:•Analog phone or ISDN phone: Dial the number and press #.•SIP-enabled IP handset: Dial the number and press the off-hook key.To make a callYou have different options for making a call:•Short Dial. If the number you want to call is in the phone book of the system, you can use the Short Dial number. You find this number in the web interface under PHONE BOOK, first column Entry.Dial 00 <Short Dial> followed by # or off-hook key.Example: To call entry number 4 in the phone book, dial 004 followed by # or off-hook key.
Chapter 3: Operate the systemUse a phone or fax machine 393333Operate the system•Manual Dial. Dial 00 <country code> <phone number> followed by # or off-hook key.Example: To call Cobham SATCOM VA in USA that has the country code 1 and the phone number 7574639557 press 00 1 7574639557 followed by # if calling from an analog or ISDN phone.If there was an error establishing the connection, refer to the Troubleshooting Guide on page 99.Dial timeout1When you place a call, the SBU needs a timeout after the last digit dialed before the SBU can make the call. The timeout is approximately 5 seconds. You can bypass this timeout by using the "#" key.To answer a call.To be able to receive a call, the phone must be connected to the relevant interface of the SBU.By default, all devices connected to the phone/fax interface, the ISDN interface or the WLAN access point will ring when one of the mobile numbers is called. Note, however, that this depends on the call type settings made during initial configuration of the system. For further details on how to set up the individual interfaces see the AVIATOR 200/300/350 Installation and maintenance manual and the documentation for your cabin installation. You can see the current setting of the interfaces in the web interface, see Access the web interface in the AVIATOR 200/300/350 system on page 28.1. For 2-wire handsets and software version 4.00 or higher.
Chapter 3: Operate the system40 Use a phone or fax machineCall logYou can recall information of all incoming, outgoing and missed calls, as well as standard and streaming data sessions. This data is stored in the call log of the system. To view information on all calls do as follows:1. Access the web interface from a connected computer, open a browser and type the address: http://192.168.0.1 (default). The DASHBOARD page is displayed.2. Click CALLS. For further information, see Use the Call log on page 77.If power to the system is interrupted, the information on the currently ongoing calls (connection time) and data sessions (transferred data) cannot be saved. This means that the airtime and bandwidth usage registered in the Call log may be slightly inaccurate.To make a call to the systemTo make a call to a phone connected to the system do as follows:Dial + <Mobile number>+ is the prefix used in front of the country code for international calls. Mobile number: The first part of the mobile number is always 870, which is the prefix (“country code”) for the SwiftBroadband system. Example: If you are calling from the USA and the mobile number for standard voice is 870772420567 on your system, and you want to make a call to the system, dial 011 870 772420567.The phone numbers are listed in the documentation from your service provider. If the mobile numbers are listed in the web interface, you can look them up as follows:1. Access the web interface from a connected computer, open a browser and type the address: http://192.168.0.1 (default). The DASHBOARD page is displayed. 2. Select PHONE BOOK > Mobile numbers. For further information, see View and edit the mobile numbers on page 76.
Chapter 3: Operate the systemUse a phone or fax machine 413333Operate the systemIf the mobile numbers are not available in the web interface, see the documentation from your service provider.To receive a voice mail messageIf a call to the AVIATOR 200/300/350 system is not answered the caller can leave a voice mail message with Inmarsat’s voice mail service. Then an SMS is sent to the AVIATOR 200/300/350 messaging system to alert you that there is a voice message with the contents:•Number called from• Date and time the voice mail message has been received• Number to call to listen to the voice mail message.To see that a new SMS has arrived you open the web interface. For further details see SMS service on page 53 and View the Voice mail number on page 79.On first-time use the voice mail box at Inmarsat’s voice mail service must be configured, follow the instructions given when you call the number to listen to a voice mail message.To make local phone callsYou can make local calls between various phones connected to the system. Local phone numbers always start with 0. For an overview of the numbers, see Special-purpose and local numbers on page 42.To make a local call do as follows:Dial <local number> followed by # or off-hook key.Local numbers of analog phones, ISDN phones and IP handsets are assigned according to the table in Special-purpose and local numbers on page 42. Note that if you are using local numbers for ISDN and SIP enabled IP devices, the numbers must be programmed in the devices. For further information refer to the documentation for your device.NoteThere are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.
Chapter 3: Operate the system42 Use a phone or fax machineSpecial-purpose and local numbersThe following list shows the allocated special-purpose numbers.Number Function0 * followed by # or off-hook key Redial last called number on this interface.00 * followed by # or off-hook keyRedial last answered call on this interface.Note: If the last answered number is an unlisted number, you will not be allowed to dial back.00 followed by one of the numbers 1-199 and # or off-hook keyShort dial phone numbers in phone book.0300 followed by # or off-hook keyLocal call broadcast to both analog phones.0 followed by one of the numbers 301-302 and # or off-hook key Local call to analog phone. 0400 followed by # or off-hook keyLocal call broadcast to all ISDN phones.aa. Note that the local number must be programmed in the ISDN and SIP-enabled IP phone.0 followed by one of the numbers 401-402 and # or off-hook keyLocal call to ISDN phone.a0500 followed by # or off-hook keyLocal call broadcast to all IP handsets.a0 followed by one of the numbers 501-516 and # or off-hook keyLocal call to SIP-enabled IP handset.a0900 followed by # or off-hook keyLocal call broadcast to all handsets.
Chapter 3: Operate the systemUse a phone or fax machine 433333Operate the systemDialing prefixesApart from the numbers above, you can use the following dialing prefixes before the number:Prefix Function1* Forces the connection to use Standard Voice.2* Forces the connection to use 3.1 kHz Audio.#31# Hides the caller’s phone number to the recipient.*31# Shows the caller’s phone number to the recipient where it would otherwise be hidden, e.g. because the number is an ex-directory number.R The following key-presses should activate a supplementary services function supported by the system. These function are described in the following sections.
Chapter 3: Operate the system44 Use a phone or fax machineTo handle waiting callsDuring a local or external call, if a second party attempts to make contact with you, you may hear a Call Waiting indication. This indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released after a time-out period.In the web interface you can enable or disable the call waiting indication. For further information how to set-up the call waiting function see the AVIATOR 200/300/350 Installation and maintenance manual.How to handle waiting calls depends on the type of phone. For analog 2-wire phones with an R key follow the instructions in the table below.For information how to handle waiting calls using the AVIATOR Wireless Handset see the user manual of the AVIATOR Wireless Handset.If you want to: Do as follows:Clear the current call, and accept the waiting call.Press R 1 #, within the time-out period.Hold the current call, and accept the waiting call.Press R 2 #, within the time-out period.Ignore the waiting call. Take no action.Reject the waiting call. Press R 0 #, within the time-out period.NoteThe SwiftBroadband system only supports one circuit-switched call at a time per AVIATOR 200/300/350 system.
Chapter 3: Operate the systemUse a phone or fax machine 453333Operate the systemTo hold a callDuring a local or external call, you may place the initial call on hold while another call is made. How to put a call on hold depends on the type of phone. For analog 2-wire phones with an R key follow the instructions in the table below.For information how to hold a call using the AVIATOR Wireless Handset see the user manual of the AVIATOR Wireless Handset.If you want to: Do as follows:Place a call on hold. Press R 2 #.Place the existing call on hold and establish a new call.Press R and dial the second phone number followed by #.Shuttle between the two calls.Press R 2 #(irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting.)Clear the held call, if no waiting call exists.Press R 0 #.Clear an active call and return to the held call.Press R 1 #. Note that this is only possible if no waiting call exists.NoteThe SwiftBroadband system only supports one circuit-switched call at a time per AVIATOR 200/300/350 system.
Chapter 3: Operate the system46 Use a phone or fax machineTo transfer a callWhen you receive a call, you can transfer this call to another phone connected to the system.How to transfer the incoming call to another phone or headset depends on the type of phone. For analog 2-wire phones with an R key follow the instructions listed below.1. Press R 4 * <local number> #.The phone with the local number you dialed starts to ring. 2. You now have two options.• Hang up. The phone or headset you transferred the call to continues to ring. When the call is answered, a connection is established between the initial caller and the new recipient.• Do not hang up. When the new recipient answers, you can have a conversation before hanging up. When you hang up, the call is handed over to the initial caller.For information how to transfer a call using the AVIATOR Wireless Handset see the user manual of the AVIATOR Wireless Handset.To make a multi-party callHow to make a multi-party call depends on the type of phone. For analog 2-wire phones with an R key follow the instructions listed below.NoteThe SwiftBroadband system only supports one circuit-switched call at a time per AVIATOR 200/300/350 system.GroundConferenceAirPhone call (SwiftBroadband)Conference call (SBU)
Chapter 3: Operate the systemUse a phone or fax machine 473333Operate the systemWhen you have an already established call you can initiate a conference call by using the following options: For information how to make a multi-party call using the AVIATOR Wireless Handset see the user manual of the AVIATOR Wireless Handset.To forward a callYou can set up the system to automatically forward incoming calls to another phone number. This information is saved in the SwiftBroadband network so it is available when the call cannot be put through and must be forwarded. This service is usually setup by the airtime provider.To forward incoming calls do as follows:1. Select SETTINGS > Common > Call forward from the left navigation pane.If you want to: Do as follows:Add an incoming call announced by the Call Waiting indication.Press R 2 #, the already established call is put on hold and the incoming call is connected for you to have an initial conversation with the caller before the call is added to the conference call.Then press R 3 #, you are returned to the held calls and the incoming call is joined in the conference call.Initiate a new call and have it joined to the already existing call.Press R <phone number> #, to initiate a new call and have an initial conversation before the call is added to the conference call.Then press R 3 #, you are returned to the held calls and the initiated call is joined in the conference call.Clear all calls. Press R 1 # or alternatively just hang-up.
Chapter 3: Operate the system48 Use a phone or fax machine2. Click OK next to Read current settings to display the phone numbers for call forwarding for the subscription or what you have entered. These numbers are operator controlled and come with your airtime subscription (default). A message saying Operation in progress, please wait. is displayed.3. For each call type, select Enabled next to the situation(s) in which you want to forward incoming calls.4. Next to the enabled items, you can type in a phone number to forward the call to. If you have selected Forward if no reply, select from the drop-down list the period of time the system should wait before forwarding the call.5. Click Apply.NoteAllow sufficient time for the system to read the current settings over the satellite connection.
Chapter 3: Operate the systemUse a phone or fax machine 493333Operate the systemSend or receive a fax messageDelay before time-outWhen sending or receiving fax messages over a satellite connection, the fax units at each end of the transmission line must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays. Make sure that your fax machine is set to allow long delays before time-out.To send a fax message from the system (air to ground)The fax machine must be connected to the Phone/Fax interface or the ISDN interface of the system. See the AVIATOR 200/300/350 Installation and maintenance manual for further details.3.1 kHz Audio must be used for an analog fax machine. See To select the default outgoing call type on page 36.UDI must be used for an ISDN G4 fax machine, refer to the AVIATOR 200/300/350 Installation and maintenance manual for details how to configure the ISDN interface. To send a fax from a fax machine connected to the system, dial 00 <country code> <phone number> #Example: To send a fax to Cobham SATCOM VA in the USA (the number +1 757 463 9581), dial 00 1 757 463 9581 #NoteOnly AVIATOR 300 and AVIATOR 350.NoteIn case the default setting in the web interface is not 3.1 kHz Audio, dial 2 * before the number, to force the connection to use 3.1 kHz Audio for fax use. For further information, see To override the default outgoing call type on page 36.
Chapter 3: Operate the system50 Use a phone or fax machineTo send a fax message to the system (ground to air)To send a fax message to the system, dial+ <Mobile number> #•+ is the prefix used in front of the country code for international calls.•Mobile number. The first part of the mobile number is always 870, which is the “country code” for the SwiftBroadband system. To send a fax to a G3 fax use the 3.1 kHz Audio mobile number To send a fax to an ISDN G4 fax use the UDI number.The numbers are listed in the documentation from your service provider. If the mobile numbers are listed in the web interface, you can look them up as follows:Connect a computer, access the web interface and select PHONE BOOK > Mobile numbers. For further information, see View and edit the mobile numbers on page 76.To receive a fax messageAn analog fax machine connected to the system can only receive a fax with 3.1 kHz Audio. Refer to To select the incoming call type on page 38.An ISDN G4 fax machine connected to the AVIATOR 200/300/350 system can only receive a fax with a call type UDI.NoteThere are four mobile numbers, one for 3.1 kHz Audio, one for Standard voice, one for UDI and one for RDI.
Chapter 3: Operate the systemUse a SIP-enabled IP handset or smartphone 513333Operate the systemUse a SIP-enabled IP handset or smartphoneSIP-enabled wireless IP handset or smartphoneThe AVIATOR 200/300/350 system has in integrated SIP server. If your mobile phone or smartphone is a SIP enabled IP handset, it has a SIP client. Then you can set it up and use it to make phone calls or use other data services using the SwiftBroadband service.Once set-up, you can use the SIP-enabled IP handset as a local phone during flight. When calling you use the SwiftBroadband service and the SwiftBroadband mobile numbers. The call costs will be charged to the SwiftBroadband subscriber. The call receiver will be called up from the system’s 870 number (Area code for Inmarsat satcom services).When your device is connected to the SIP server of the AVIATOR 200/300/350 system you cannot be called at your own mobile number and you cannot send or receive SMS messages.Where to get a SIP client applicationIf your smartphone does not have a SIP client, you can download one e.g. from one of the links below: • Apple iPhone App store (www.apple.com/iphone/from-the-app-store/)• Android Market (www.androidauthority.com)NoteCheck whether your mobile phone or PDA has a wireless interface and an integrated SIP client.NoteThe SIP client is a third party application. Cobham SATCOM does not offer technical support for it.
Chapter 3: Operate the system52 Use a SIP-enabled IP handset or smartphoneSet up a SIP-enabled wireless IP handsetTo set up a SIP enabled IP handset, do as follows:1. Connect to the Wireless access point of the AVIATOR system. Check that the WLAN icon in the handset display indicates that the WLAN connection has been established. If your WLAN is encrypted check with your system administrator how to proceed to access the encrypted WLAN network.2. Connect to the SIP server of the AVIATOR 200/300/350 system. See the user manual of your IP handset for guidelines how to establish a connection to a SIP server. For this you may need to enter the following details into the device:• SIP server name, port and address, default: 192.168.0.1•User name•Password•Codec priority•Realm• Audio configuration, Silence supportUser name: When connecting to a SwiftBroadband Unit, the user name should be a local number, i.e. 05xx. This must be configured in the built-in web interface under SETTINGS > IP handsets.Password: When connecting to a SwiftBroadband Unit, the password is the local number for this phone. It is a number in the range of 0501 to 0516 which is not yet assigned to other IP phones. The password must match the IP Handset password entered in the SwiftBroadband Unit.Codec priority: Select the codec type that should have the highest priority. You may select G.711 A-LAW.Realm: If asked for Realm, enter the serial number of the AVIATOR 200/300/350 SBU.Audio configuration, Silence support enable: Set to no. The phone should not stop sending data packets even though there is silence and no one speaks.
Chapter 3: Operate the systemSMS service 533333Operate the systemHaving established this connection you can make calls with SIP-enabled IP handset and it can be called to, also as a local phone of the AVIATOR 200/300/350system.SMS serviceIntroductionThe integrated SMS service lets you send and receive short text messages from and to the AVIATOR 200/300/350 system. Theses messages are public and stored in the system, they can be viewed by all system users. The SMS service is used to alert you that a voice mail has been received.The AVIATOR 200/300/350 message service does not manage personal SMS messages to and from personal IP devices. To send an SMS messageYou can send and receive SMS messages using the AVIATOR 200/300/350 system. To do this you must connect a computer to the system using a LAN or WLAN connection and access the web interface.To send an SMS message from the system, do as follows:1. Access the web interface from a connected computer, open a browser and type the address: http://192.168.0.1 (default). The DASHBOARD page is displayed. 2. Click MESSAGES from the left navigation pane.This page contains new incoming messages. On this page you can archive the messages and move them to the Inbox or you can delete a message.3. In the left navigation pane, click Write message.NoteAll charges for calls and data sessions are billed to the AVIATOR 200/300/350 system.
Chapter 3: Operate the system54 SMS service4. Type in the message in the Write new message field.If the message text is too long for one SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS messages used to send the message.5. Type in the phone number in the Recipient field. Remember 00 or + and country code (e.g. 00 45 for Denmark or 00 1 for USA).6. Select whether or not you want Delivery notification for this SMS message. If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent.You can set up delivery notification generally for all SMS messages. This setting is used by default when you send a message. For further information, see Configure message settings on page 59.7. Click Send.The message is now sent and moved to the Sent folder.
Chapter 3: Operate the systemSMS service 553333Operate the systemOne SMS messages can have 160 characters. However, the system will allow you to input a longer message, which will then be divided up and sent as multiple SMS text messages. Have this in mind when you write messages. The more messages you have to send, the more transferred data you are charged for. Options for messages in the OutboxMessages in the Outbox are messages that have not been sent, e.g. because the system was not online when you attempted to send the messages.To access the Outbox, click MESSAGES > Outbox from the navigation pane.You have the following options for messages in the Outbox:• When the system is online, click Resend next to the message you want to send. When the Write message page opens, click Send.The system now attempts to send the message again. To make sure the message has been sent, look in the Sent folder.•Click Delete next to a message to delete it.•Click Delete all messages in Outbox to delete all the messages.ImportantIf the system is not online when you attempt to send a message, the message is moved to the Outbox instead of the Sent folder. Messages in the Outbox are not automatically sent when the system goes online. For further information on the Outbox, see the next section, Options for messages in the Outbox. To make sure a message has been sent, check that it has been moved to the Sent folder.NoteThe original message remains in the Outbox. When you have succeeded in sending the message you may want to delete it from the Outbox.
Chapter 3: Operate the system56 SMS serviceOptions for messages in the Sent folderThe Sent folder contains SMS messages that have been sent.To access the Sent folder, select MESSAGES > Sent from the navigation pane. The Status column shows the status of each message, if you have selected Delivery notification when sending the message.From the Sent folder you have the following options:•Click Resend next to a message you want to send again. When the Write message page opens, click Send.The system now attempts to send the message again. To make sure the message has been sent, look in the Sent folder. There should now be two copies of the sent message.•Click Forward next to a message you want to forward. Type in the phone number of the new recipient and click Send.The system now attempts to send the message to the new recipient. To make sure the message has been sent, look in the Sent folder.•Click Delete next to a message to delete it.•Click Delete all sent messages to delete all the messages.Send an SMS message to the systemYou can send an SMS message to the system e.g. from a mobile phone, using one of the system’s mobile numbers for voice. Dial+ <Mobile number>The first part of the mobile number is always 870, which is the “country code” for the SwiftBroadband system. If the mobile numbers are listed in the web interface, you can look them up as follows: Select PHONE BOOK > Mobile numbers. If the mobile numbers are not listed in the web interface, refer to your service provider.NoteThere are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.
Chapter 3: Operate the systemSMS service 573333Operate the systemReceive a messageIf a message has arrived, the icon bar at the top of the web interface shows an unopened envelope. Click the envelope to see the new message(s).Otherwise, to see new messages click MESSAGES from the left navigation pane. The page shows new incoming messages.The message icon disappears when all the messages on this page have been archived or deleted.If the message is not an SMS message but information of voice mail, call your voice mail service number to hear the voice mail. The voice mail number is displayed together with the message.When using the voice mail service for the first time you must configure your voice mailbox with your welcome greetings. Follow the instructions given by the voice mail system.To find your voice mail number, select MESSAGES > Message settings from the left navigation pane and locate the Voice mail number. Note that the voice mail number is only shown if it is available on the SIM card. Otherwise, refer to the information from your service provider.NoteThe system does not accept more than 100 incoming messages (including read and unread messages). If you have received 100 messages, you have to delete some of them in order to free space for new messages. Otherwise, the new messages are rejected.
Chapter 3: Operate the system58 SMS serviceOptions for new SMS messagesTo see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message:•Click Archive to move it to your Inbox containing read messages.•Click Reply to reply to a message. Then type in your reply and click Send.For information on how to include the original message in your reply, see To set up the default message options on page 59.•Click Forward to forward a message to someone. Then type in the phone number in the Recipient field and click Send.• If you want to move all the new messages, click Move all new messages to Inbox.Options for SMS messages in the InboxThe messages in the Inbox are the incoming messages that have been archives from the list of new messages.From the Inbox, you have the following options:•Click Reply to reply to a message. Then type in your reply and click Send.For information on how to include the original message in your reply, see To set up the default message options on page 59.•Click Forward to forward a message to someone. Then type in the phone number in the Recipient field and click Send.•Click Delete to delete the message. •Click Delete all messages in Inbox to delete all read messages in the Inbox. NoteNew messages cannot be deleted until they have been archived and moved to the Inbox.
Chapter 3: Operate the systemSMS service 593333Operate the systemConfigure message settingsTo set up the default message optionsYou can set up general options for outgoing messages. These settings apply by default to all outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message. For further information, see To send an SMS message on page 53.To set-up the default message options do as follows:1. Select MESSAGES > Message settings from the left navigation pane.2. If you want to include the original message when you reply, select Yes next to Include message in reply.3. Select whether or not you want Delivery notification for SMS messages. If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent.4. Click Apply.
Chapter 3: Operate the system60 SMS serviceTo view or change SMS service center numberThe SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center is used when you send a text message (SMS message) to another user. The message is stored in the SMS service center which delivers it to the destination user when they are available. The SMS service center number is stored on the SIM card.• To see the SMS service center number, select MESSAGES > Message settings from the left navigation pane.• To change the number, click Edit next to SMS service center, change the number and click Save. Then click Apply to apply all changes in the page.The SMS service center number is provided from your service provider.
Chapter 3: Operate the systemSB-Safety Voice 613333Operate the systemSB-Safety VoiceIntroductionThis section describes how to use the SB-Safety Voice service. The SB-Safety Voice Service is an optional service, it is included in software version 4.00 and higher. The handling of calls with priority levels, preemption, visual and audible annunciation using the SB-Safety Voice service is described. The SB-Safety Voice service includes:• Selecting the priority level of the call before placing an outgoing call• Using external pre-programmed speed-dial numbers with priority level• Handling the priority level for an active call• Handling the priority level for an incoming call• Annunciate the call status and SB-Safety Voice service availabilityYou can use the SB-Safety Voice service with a dialer or a common 2-wire headset or handset with optional integrated dialer. An annunciator panel shows the availability of SB-Safety Voice, incoming call, and the priority of incoming and active calls. The following table shows the priority levels.Priority Level Application Category SATVOICE Call Examples1(highest) Safety of FlightDistress and UrgencyInflight Emergency, Rapid Emergency Descent, Urgent Sidestep for Weather 2 Operational High (second highest) Safety of FlightFlight Safety Altitude Request, ATC Clearance/Instruction 3 Operational Low (third highest) Safety of FlightRegularity of Flight, Meteorological AdministrativeAir Traffic Information Service, AOC, Redispatch, MaintenanceTable 2: Priorities for SATVOICE calls (SB-Safety Voice)aa. Advisory Circular AC No.20-150B of U.S. Department of Transportation Federal Aviation Administration
Chapter 3: Operate the system62 SB-Safety VoiceMake and answer an SB-Safety Voice call from the cockpitYou can make and answer SB-Safety Voice calls from the cockpit.Incoming callIncoming calls are announced with a visible indicator in an annunciator panel and an audible indicator. The annunciator panel has typically three functions:• Showing fail on the SB-Safety Voice service • Showing an incoming call• Showing the priority level of the active and incoming callThe following figure shows an example of an annunciator panel. The SBU indicates the incoming call by lighting the SBB annunciator and flashing with the priority indicator for indicating the priority level of the incoming call (1, 2 or 3). If the aircraft is in a critical flight phase e.g. takeoff and landing, there are no audible alerts for incoming calls. Then the SBB indication signal will not indicate an incoming call. The priority level indicators will still flash. If a 2-wire headset or handset with built-in ringer is used, the ring signal will also be inhibited. In both cases you can answer the call as normal.DialingDepending on your system setup you may be able to dial manually or you can use speed dialing from an embedded directory in the dialer. Inmarsat short codes can also be used.6$792,&(67$786&$//35,25,7<6%%&$//)$,/6%%)$,/NoteIf you want to make a call with a short code from Inmarsat (6 digits) or your service provider (5 or less digits), do not use any call prefix or country code.
Chapter 3: Operate the systemSB-Safety Voice 633333Operate the systemPlacing a call, default priorityAll calls are per default defined as priority level 2 calls. The phone numbers must start with the international call prefix "00" followed by the country code e.g. "870" for Inmarsat satellite phones. The priority level is shown on the annunciator panel.Placing a call with selected priorityIf you want to make a call with a selected priority level, you must change the international call prefix to the phone number.When dialing numbers the international call prefix can be changed to select the priority level: "01" for level 1, "02" for level 2 and "03 for level 3. The phone numbers will look like this:• Priority level 1: 01 45 XX XX XX XX• Priority level 2: 02 45 XX XX XX XX (or 00 45 XX XX XX XX)• Priority level 3: 03 45 XX XX XX XX(45 is an example of a country code, Denmark in this example)No matter which priority level the outgoing call has, the phone number transferred to the built-in telephone exchange is converted to the standard phone number using 00 as international call prefix. You can see the priority level of the call in the annunciator panel.Placing a call, dial timeoutWhen you place a call, the SBU needs a timeout after the last digit dialed before the SBU can make the call. The timeout is approximately 5 seconds. You can bypass this timeout by using the "#" key.PreemptionIf an incoming call of a higher priority than the ongoing call, for example ongoing call priority 2 and incoming call priority 1, occurs, the active call is terminated immediately. If the active call is terminated, a preemption tone for 3 seconds announces the incoming call in the headset or handset. At the same time the priority level of the new call flashes on the annunciator panel and then goes solid when the new call is established. The new incoming call
Chapter 3: Operate the system64 SB-Safety Voiceis automatically transferred to the active phone line. If an incoming call is refused by its priority, the caller hears a busy tone. Cabin callsThe cabin user interface has an Ethernet connection for Internet services and VoIP service via the built-in telephone exchange in the SBU. Incoming cabin calls are routed to the VoIP headset or handset, if present. If no HS is present for accepting incoming cabin calls, the call is rejected with a busy tone. Outgoing calls from the cabin i.e. from the VoIP headset or handset are placed as a priority level 4 call. A cabin call is preempted by any call to or from the cockpit.
65Chapter 44444Advanced useAdvanced use 4In this chapterIn this chapter you can read about:•Get to know the web interface•Use the phone book•Use the Call log•Start or stop any data session•Preferred satellite•Call log handling•Set data limits•Set up the local exchange function•Remote management•Remote activation with SMS•Restricted dialing
Chapter 4: Advanced use66 Get to know the web interfaceGet to know the web interfaceThe web interface is built into the system and used for operating, setting up and configuring the system. You can access the web interface from a computer with a standard Internet browser.To connect to the web interfaceTo access the web interface, an Internet browser must be installed on the computer. Connect your computer to the AVIATOR 200/300/350 system, using one of the LAN interfaces (up to 6) installed in the aircraft cabin or use the Wireless connection, if available.
Chapter 4: Advanced useGet to know the web interface 674444Advanced useProxy server settingsIf you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish. Consult your browser help for information.To disable the use of a Proxy server completely, do as follows:1. In Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings.2. Clear the box labeled Use a proxy server for your LAN. 3. Click OK.When the proxy server settings are disabled, close and restart your browser. You may need to change this setting back on return to your Internet connection.NoteThe following description is for Microsoft Internet Explorer. If you are using a different browser, the procedure may be different.
Chapter 4: Advanced use68 Get to know the web interfaceIP address and DNS server address setup To check whether automatic IP address and DNS server address is obtained automatically for your computer, do as follows (example for Windows XP):1. Go to Start > Settings > Control Panel > Network Connections.2. Right-click on the LAN connection you want to use.3. Select Properties, highlight Internet Protocol (TCP/IP).4. Click Properties. 5. Make sure that the following is selected:- Obtain an IP address automatically- Obtain DNS server address automaticallyAllocating IP addresses and DNS server lookups are handled by the system.
Chapter 4: Advanced useGet to know the web interface 694444Advanced useAccess and navigate the web interfaceTo access the web interfaceTo access the web interface, do as follows:1. Connect your computer to the system.2. Make sure that the AVIATOR 200/300/350 system is fully operational in the aircraft.Open your Internet browser and enter the IP address of the system. This is the internal IP address. The default IP address is 192.168.0.1.Overview of the web interfaceThe web interface consists of the following sections (example: AVIATOR 350):NoteIf the IP address has been changed and you do not have the new address, contact your system administrator and request the new IP address.Contents sectionStatus field Icon barNavigation pane
Chapter 4: Advanced use70 Get to know the web interface•The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section.•The status field shows the signal strength.•The icon bar shows icons for new SMS messages and for active events, when relevant. For explanations of the icons, see the next section, Icons in the icon bar.•The contents section shows the page selected in the navigation pane. This section is used for viewing or changing settings, or for performing actions.Icons in the icon barThe following icons may appear in the icon bar in the web interface:To navigate the web interface•To expand a menu, click the menu in the navigation pane. •To access status and settings, click the relevant subject in the navigation pane or click the relevant icon in the icon bar. The status or settings are displayed in the contents section.•To get an overview over the submenus available use the site map, click SITE MAP in the navigation pane. Click on items in the site map to go directly to the relevant location.Icon ExplanationA new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail. For further information, see Receive a message on page 57.An event is active. Click the icon to see a list of active events. For explanations of the event messages, see the AVIATOR 200/300/350 Installation and maintenance manual. Note that this icon will remain in the icon bar as long as the event is still active.
Chapter 4: Advanced useGet to know the web interface 714444Advanced useUse the DashboardThe Dashboard is the first screen that is displayed when you enter the IP address of the web interface of the AVIATOR 200/300/350 system. The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the system and antenna. NoteSome parts of the web interface may be greyed out if the user permissions are limited. For information on how to set up user permissions, see the AVIATOR 200/300/350 Installation and maintenance manual.
Chapter 4: Advanced use72 Get to know the web interfacePropertiesThe PROPERTIES section of the DASHBOARD shows the following information:•Airtime provider. The name of your Airtime Provider.•GPS position. The GPS position of your AVIATOR 200/300/350 system.•Status. The status of the system and antenna.Examples of status information are: Scanning, Ready and Data active.•Satellite selection. The satellite selected for logon. For further information, see Select the preferred satellite on page 81.•Current satellite. The current satellite and elevation angle.•Unit serial number. The serial number of the SwiftBroadband Unit of the AVIATOR 200/300/350 system.•Software version. The version of the software embedded in the SwiftBroadband Unit.•Certification level. This field shows whether the system is Level-D or Level-E certified.•IMSI number. The IMSI number (International Mobile Subscriber Identity) of the system. It is a unique number that is stored on the SIM card inside the system and sent to the network.•IMEI number. The IMEI number (International Mobile Equipment Identity) of the system. This is a unique number that identifies your system.NoteIn some cases, the BGAN network does not allow the position to be displayed to the user. If this is the case, the display may just show GPS acquired. This means that the GPS position is received, but the user is not allowed to see it.This also applies if the AVIATOR 200/300/350 is not yet registered on the SwiftBroadband network, but the GPS position is received.
Chapter 4: Advanced useGet to know the web interface 734444Advanced useTo view information on calls and data sessionsThe following sections in the Dashboard show information on calls and data sessions.•ONGOING DATA SESSIONS is a list of data profiles that are currently active, including the external IP address that is assigned to each profile. The external IP address is assigned by the SwiftBroadband network for each connection.•SESSIONS TOTAL lists the totals for each connection type. The list shows the time connected for voice and Streaming data, and MB transferred for Standard data.•ONGOING CALLS is a list of calls that are currently active. The list shows the call type and the time connected for each call.The counters show totals for connections since the counters were last cleared. For information on how to clear the counters, see Call log handling on page 82.
Chapter 4: Advanced use74 Use the phone bookUse the phone bookThe phone book is stored in the Configuration module of the AVIATOR 200/300/350 system. In the phone book you can:• Look up phone numbers.• Look up short-dial numbers for easy dialing from a handset. • Modify or delete existing names and phone numbers, or add new names and phone numbers.The numbers of the phones available on the aircraft and the mobile number of the system might already be entered when the system was initially configured.Access the phone bookTo access the phone book, select PHONE BOOK from the left navigation pane.The phone book shows all entries with entry number, name and phone number. Empty placeholders are also included.To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the names in the phone book alphabetically, click on Name in the top row of the phone book.The phone book holds 199 entries divided into sub pages. To select the sub pages you want, click the relevant link at the bottom of the page.
Chapter 4: Advanced useUse the phone book 754444Advanced useShort dialThe entry number in the phone book is the Short dial number. When making a call from the system you can use this number instead of dialing the entire phone number.For Short dial numbers 1-99: Dial 00 <short dial> followed by # or off-hook key.For Short dial numbers 100-199: Dial 0 <short dial> followed by # or off-hook key. The number must not exceed 4 digits!Example: To call the third entry in the phone book from an analog phone, take the phone off hook and dial 003 #.Example: To call the 102nd entry in the phone book from an analog phone, take the phone off hook and dial 0102 #.Add, modify and delete phone book entriesTo add a new entry, do as follows:1. In the phone book, locate the empty entry number where you want to add the new phone number and click New.2. Type in the name and phone number of the new entry and click Save entry.The new name and number are now listed at the specified entry number in the phone book.To modify an entry, do as follows:1. In the phone book, click Edit next to the entry you want to modify.2. Modify the name or number as wanted and click Save entry.The name and/or number in the selected entry is now replaced with the new information.To delete entries, do as follows:To delete one entry, click Delete next to the entry you want to delete.
Chapter 4: Advanced use76 Use the phone bookTo delete all the entries in the phone book, click Delete all entries in phone book at the bottom of the PHONE BOOK page.View and edit the mobile numbersTo view the mobile numbers and additional numbers1To view the mobile numbers of the AVIATOR 200/300/350 system, select PHONE BOOK > Mobile numbers from the left navigation pane. The mobile numbers are the phone numbers to use when making a call to the AVIATOR 200/300/350 system.The example above is for a system without Multi-voice.To enter or edit the mobile numbersTo enter or edit the mobile numbers, click Edit at the bottom of the page, type in the numbers received from your service and airtime provider and click OK.If Multi-voice is part of your system, the additional numbers from your airtime provider can be entered in the web interface.1. Available for systems with Multi-Voice and subscriptions with additional numbers.NoteThese numbers are not listed at delivery. They may have been entered during initial configuration of the system or can be entered at a later stage. The numbers are stated in the documentation from the service and airtime provider.
Chapter 4: Advanced useUse the Call log 774444Advanced useUse the Call logThe call log holds information on all calls and data sessions since the call log was last cleared. Information on total usageTo enter the CALLS page select CALLS from the left navigation pane. The CALLS page contains information on usage for circuit switched connections.The listed information includes:• Time connected using Standard Voice• Time connected using 3.1 kHz Audio.NoteIf power to the system is interrupted, the information on the currently ongoing calls (connection time) and data sessions (transferred data) cannot be saved. This could mean that the airtime and bandwidth usage in the Call log will be slightly inaccurate.
Chapter 4: Advanced use78 Use the Call logExport the call logYou can export the call log file for archiving, surveillance or other tracking purposes. To export the entire call log to a file, do as follows (example for MS Internet Explorer):1. In the CALLS page, click the link Export call log to file. The log opens in the current browser window. 2. In the browser, click File, Save as.3. Browse to the location where you want to save the log. The log is saved as a.txt file.4. Click OK.5. Click Back to return to the web interface.If there are more than 100 calls in the total list, the oldest calls are automatically removed to make room for new calls.View the lists of calls and data sessionsTo see information on outgoing, received or missed calls or data sessions, select one of the following submenus from the left navigation pane in the CALLS page:•Outgoing calls shows the start time, receiving end phone number, duration, type (Standard or 3.1 kHz Audio) and estimated charge of each outgoing call. •Received calls shows the start time, calling phone number, duration and type (Standard or 3.1 kHz Audio) of each incoming call.•Missed calls shows the start time, calling phone number and type (Standard or 3.1 kHz Audio) of each incoming call that was not received.•Standard data sessions shows the start time, bytes in, bytes out and estimated charge of each Standard IP session.•Streaming data sessions shows the start time, duration, type (Streaming 8, 16, 32, 64, 128 kbps or X-Stream) and estimated charge of each Streaming IP session.
Chapter 4: Advanced useUse the Call log 794444Advanced useDate and time is the international UTC time, received from the satellite. For information on the available types of service, see the AVIATOR 200/300/350 User Manual.You can sort each of the lists by clicking the title of the column you wish to sort by. If a list covers more than one page, you can click the relevant link at the bottom of the page, to go to another page.View the Voice mail numberThe Voice mail number is the number you call to hear your incoming voice mail.To see the Voice mail number, selectMESSAGES > Message settings from the left navigation pane. The Voice mail number field shows the Voice mail number.NoteThe estimated charge is based on your entries under ADMINISTRATION > Call charges. Thrane & Thrane A⁄S does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the airtime provider may have different methods of calculating the charge.NoteThe Voice mail number is only listed if it is available on the SIM card. Otherwise, refer to the information included with your airtime subscription.
Chapter 4: Advanced use80 Start or stop any data sessionStart or stop any data sessionIf necessary, you can start and stop any data session for all network user groups connected to the system. To use this feature you must login as an administrator.To start or stop any data session, do as follows:1. Select CONNECT.If you are not yet logged in as an administrator, enter the administrator user name and password. The default user name is admin and the default password is 1234. If the password has been changed, contact your system administrator. Under ONGOING DATA SESSIONS at the top you can see which data sessions are currently active and which are allowed. Example:In the example above you could manually start the streaming 128 connection of the GROUP 0 and stop the standard connection of the DEFAULT GROUP.2. Click on the session you want to start or stop.
Chapter 4: Advanced usePreferred satellite 814444Advanced usePreferred satelliteBy default the system is set up to automatically find the most appropriate satellite to connect to (“Auto” mode). However, if you are located in an area with more than one satellite available, you can select the satellite you prefer to use when registering on the SwiftBroadband network.To see the areas covered by the I4 satellites see SwiftBroadband coverage on page 8.Select the preferred satelliteTo select the preferred satellite, do as follows:1. Select SETTINGS from the left navigation pane.2. Select the satellite you prefer to use. If you select Auto (default setting) the AVIATOR 200/300/350 system automatically uses the most appropriate satellite. 3. Click Apply.The AVIATOR 200/300/350 terminates all ongoing connections and de-registers from the current satellite before registering on the new satellite.ImportantIf you have any ongoing calls or data sessions and you decide to change over to another satellite, the calls or data sessions will be terminated when you click Apply!
Chapter 4: Advanced use82 Call log handlingCall log handlingTo clear the logs of the system and/or reset the counters for the time connected, do as follows:1. From the left navigation pane in the ADMINISTRATION page, select Log Handling.2. To clear the Call log, click OK next to Clear call log?. 3. To clear the total counters, click OK next to Clear total counters?. This resets the Time connected counters on the Calls page.NoteIf you have selected a satellite, your AVIATOR 200/300/350 system will only try to establish a connection to the selected satellite. This means that if the antenna is outside the coverage area for that satellite, the AVIATOR 200/300/350 system will not be able to register with the SwiftBroadband network.
Chapter 4: Advanced useSet data limits 834444Advanced useSet data limitsYou can set a limit for the use of data services with the AVIATOR 200/300/350 system. You either specify a maximum number of MB for the standard data connection, and/or a time interval from start to end for a streaming connection.If you have entered the call charges in the menu Call charges, the system automatically calculates and displays the maximum charges for your data sessions.Once the entered limit is reached, the connection is automatically stopped. This is recorded in the menu CALL containing a call log in which you can see information on standard and streaming data sessions. To continue using NoteThrane & Thrane A/S does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the airtime provider may have different methods of calculating the charge.
Chapter 4: Advanced use84 Set data limitsthe data services you must start a new connection by clicking on the desired connection on the Dashboard.To set data limits, do as follows:4. From the left navigation pane in the ADMINISTRATION page, select Data limits.5. Select the services to close automatically after a fixed amount of data or period of time.For Standard data type in the number of mega bytes (MB) allowed. For streaming classes select a period of time from the drop down list.6. Click Apply to save the settings.NoteIf you set a data limit for the Standard data connection, automatic activation of the Standard data connections is disabled for all network user groups.
Chapter 4: Advanced useSet up the local exchange function 854444Advanced useSet up the local exchange functionIf you want to call a specific phone connected to the terminal, use the local exchange function. With this function enabled, when you dial the mobile number of the terminal, a recorded message instructs you to dial the number for the local phone you want to call. Your call is then transferred to the requested phone and only the requested phone rings.If the local exchange is not used (Incoming calls not selected), incoming calls will per default cause all connected phones to ring.To set up the local exchange, do as follows:1. Select SETTINGS > Common > Local exchange from the left navigation pane.2. Type in the local number to which incoming calls are transferred to if the caller dials * after calling the mobile number, or the caller dials nothing after the recorded message.3. Select the call types you want to direct to the local exchange. If you use 3.1 kHz Audio for a fax machine only, do not select 3.1 kHz Audio as this line is used for the fax. If no call type is selected, the local exchange function is disabled (default setting).4. Click Apply.
Chapter 4: Advanced use86 Remote managementRemote managementPrepare the AVIATOR 200/300/350 for remote management1. Verify that the AVIATOR 200/300/350 is correctly set up for this feature. How to set up this feature is described in the Installation and Maintenance Manual.2. Activate a data connection in one of the following ways:• Remote activation with SMS.• Automatic activation of a data connection (not remote).• Manual activation of a data connection (not remote).3. Note the system’s external IP address, found in one of the following ways: • Unmanned SMS activation: You will receive an SMS with the IP address when the system is powered up and operational.• Connect a computer locally to the system and start the web interface. The IP address of the system is shown in the Dashboard under ONGOING DATA SESSIONS (in parenthesis).This is the IP address you must use to access the system remotely.If Static IP address is included in your airtime subscription, we recommend using this IP address for the system in order to provide easy access to the system.NoteYou can remotely control the SBU. Some setup tasks must be done before being able to use the remote function. These tasks are described in the following sections.
Chapter 4: Advanced useRemote management 874444Advanced useAccess the AVIATOR 200/300/350 from a remote locationTo access the SBU from a remote location, do as follows:1. On the remote computer, open a web browser.2. Enter the IP address of the SBU followed by colon and the port number http://<ip address>:<incoming port>.• <ip address> is the address from step 3 above.• <incoming port> is the port that has been defined during system installation.Example: If the IP address of the SBU is 161.30.180.12 and the incoming port number defined in the Remote management page in the web interface is 8080, enter http://161.30.180.12:8080.You are now connected to the SBU from the remote computer.NoteContact your installation center for further information on the SBU IP address and port number. Your system may have a static IP address that is assigned each time when the SBU logs on.
Chapter 4: Advanced use88 Remote activation with SMSRemote activation with SMSIf you want to remotely control the system, it must have activated a connection. You can do this by sending an SMS to the system. The system must be powered up and logged on to the satellite services to receive the SMS and then start the connection. The SMS activation is always protected by a password. You can set up the system to send an SMS confirmation on the status of the connection, whether it is activated successfully or the activation failed.To set up the system for remote activation with SMS, do as follows:1. From the left navigation pane, select ADMINISTRATION > Remote activation.2. Select whether remote activation should be Enabled or Disabled.NoteThe system must be logged on to the satellite services to receive and accept an activation SMS. If the SMS is considered too old or sent before the system has been switched on and has logged on, the SMS will be ignored.ImportantThis service is available if the service provider has an interoperability agreement with Inmarsat that allows for roaming. If in doubt, contact your service provider.
Chapter 4: Advanced useRemote activation with SMS 894444Advanced use3. Select whether confirmation by SMS should be Enabled or Disabled.4. Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are allowed. The password is mandatory and must match the password in the activation SMS.5. Enter at least one trusted mobile number from which the system accepts an activation SMS. If no numbers are entered the feature is disabled automatically. Use the wild card * to accept a range of trusted numbers.6. Click Apply to save the new settings.SMS formatThe activation SMS must have the following format for activating and deactivating a connection in the SBU:•ACTIVATE <name of network user group>:<name of profile> <password>•DEACTIVATE <name of network user group>:<name of profile> <password>The password is case sensitive, the words ACTIVATE and DEACTIVATE are not.Examples for SMS• Open a Standard data connection in the Default network user group:ACTIVATE default group:standard 1234567890• Close a Streaming 32 connection in the network user group Group 0:DEACTIVATE Group 0:streaming 32 1234567890Note that one profile is allowed per SMS.Mobile number with wild card Mobile numbers accepted00453955880* 004539558800 to 0045395588090045395588* 004539558800 to 004539558899
Chapter 4: Advanced use90 Restricted dialingRestricted dialingIn order to manage the use of the system efficiently you can set up the system to limit all calls to allowed numbers or numbers in the phone book. This feature can be enabled for each connected handset separately. Each handset has its own local number.To set up the system for restricted dialing, do as follows:1. From the left navigation pane, select ADMINISTRATION > Restricted dialing.2. Select whether restricted dialing should be Enabled or Disabled.3. Type in the allowed numbers or masks in the entry fields.The numbers or masks must be max. 32 digits and may start with +. No other special characters are allowed. A mask is the first part of a
Chapter 4: Advanced useRestricted dialing 914444Advanced usephone number, and it covers all numbers that start with that first part. See the example below.4. Select whether outgoing calls should be limited to the numbers in the terminal phone book (Enabled) or not (Disabled).5. Check which local numbers are available in your system. Then select for which local numbers you want to enable the restriction.6. Click Apply to apply the new settings.Mask Numbers accepted00453955880 004539558800 to 004539558809+45395588 004539558800 to 004539558899
Chapter 4: Advanced use92 Restricted dialing
93Chapter 55555TroubleshootingTroubleshooting 5In this chapterIn this chapter you can read about:•Get support•Troubleshooting guideGet supportIf this manual does not provide the remedies to solve your problem, you may want to contact your service provider, your aircraft installation and service center or your local distributor.The web interface provides a help desk, event logs and event lists. The system can also generate a diagnostic report for service and maintenance purposes.Airtime supportIf you need assistance from your service provider, call the help desk. To see the help desk number, enter the web interface of your system and select HELP DESK. This displayed help desk number is either taken from the SIM card or entered manually. If no number is available under HELP DESK, check the documentation of your service provider for a contact number.
Chapter 5: Troubleshooting94 Get supportSystem supportIf you need assistance when solving problems caused by the system or antenna, please call a distributor in your area. A list of certified partners and distributors is available on Cobham SATCOM’s web site: www.cobham.com/satcom. Select Technical Service Partner List.Access the Help deskIf you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card.To access the Help desk, select HELP DESK from the left navigation pane.If the Help desk number is available on the SIM card, the number is displayed as a link. To change the number, click the link, change the number and click Apply.If you need help with system or antenna related issues call your local distributor.
Chapter 5: TroubleshootingGet support 955555TroubleshootingGenerate a diagnostic reportThe AVIATOR 200/300/350 system can generate a diagnostic report. This report contains information relevant for the service personnel during maintenance and troubleshooting. If you have reason to believe the system is malfunctioning you can generate such a report, save it and send it to the system responsible.To generate a diagnostic report, do as follows:1. Reboot the system.2. Establish the problem or situation in which the error occurred, or3. Make a CS call (if possible), i.e. make a call with one of the handsets connected.4. Make a PS call (if possible), i.e. establish a data connection. See Start or stop a Standard connection on page 32.5. Click Generate report from the HELP DESK page. In some browsers the file may open directly in your browser. If it does, choose File > Save As to save the file.6. Choose a location for the file and save it on your computer.7. Send it to your system administrator.Event logging and self testThe AVIATOR 200/300/350 system logs events and results from self tests. This information is useful during maintenance and troubleshooting. For further information how to view the event list and the event log and how to make a self test see the AVIATOR 200/300/350 Installation and maintenance manual.
Chapter 5: Troubleshooting96 Troubleshooting guideTroubleshooting guideThe below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems.Problem Possible Cause RemedyNo signal or weak signal from the BGAN satellite.The view to the satellite is blocked.There might be some temporary loss of signal due to parts of the plane blocking for a clear view of the satellite. This temporary loss of signal will pass when the antenna has a full view of the satellite again.The system is not fully operational.Wait until the system is powered up and fully operational. There might be an indicator in the cabin indicating that the satcom system is ready for use.The system is set up to use a specific satellite, but the system is outside coverage from that satellite.Enter the web interface. Select SETTINGS. At Satellite selection, select Auto and click Apply. The system will now search for the satellite with the strongest signal and attempt to connect.
Chapter 5: TroubleshootingTroubleshooting guide 975555TroubleshootingConnection to the Internet cannot be established.Your system is setup to start a connection in the web interface manually.Open your Internet browser and enter the default IP address of the SwiftBroadband Unit: http://192.168.0.1 (default address). Click Start Standard to open a standard data connection manually. For more details see Start or stop a Standard connection on page 32.WLAN security not set up correctly.Contact your system administrator for encryption keys for your Wireless interface.No Wireless in the cabin.You try to make a connection using the Wireless access point. This feature is not enabled or not installed. Use a LAN connection instead.Your network user group does not allow Internet access.Contact the administrator to change your network user group to allow Internet access. You might need to start a standard data connection. See Start or stop a Standard connection on page 32.Problem Possible Cause Remedy
Chapter 5: Troubleshooting98 Troubleshooting guideThe web interface cannot be accessed.The browser of your PC is configured to use a proxy server.For Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings and uncheck Use a proxy server for your LAN.You have entered a wrong IP address.Check the IP address and re-enter it. Default value: http://192.168.0.1.Send a ping request in the command prompt window.If you do not have the correct IP address, contact your system administrator.WLAN security not set up correctly.Contact your system administrator for encryption keys for your Wireless interface.No WLAN in the cabin.You try to make a connection using WLAN, but there is no WLAN antenna in the cabin. Use a LAN connection instead.You are connected using a VPN connection.Close down your VPN connection.Problem Possible Cause Remedy
Chapter 5: TroubleshootingTroubleshooting guide 995555TroubleshootingA Phone/Fax connection cannot be established.The phone cable is not properly connected.Connect the phone cable.The cable type or connector type is not correct.For information on the correct type of connector and cable, refer to the installation manual.Incoming calls: The call type used for the call is not selected in the web interface.Make sure the call type used for calls to the system is selected in the web interface. Access the web interface and select SETTINGS > Phone/Fax. Then, for each of the two ports, select the call type for incoming calls.The fax machine times out.Set the fax machine to overseas mode, allowing for longer time intervals before timing out.If you are located in an elevation area < 45° and you have an AVIATOR 300 or an AVIATOR 200, 3.1 kHz Audio (Premium voice) is not supported.Use Standard voice in stead of 3.1 kHz Audio (Premium voice) when you are located in areas with < 45° elevation.Problem Possible Cause Remedy
Chapter 5: Troubleshooting100 Troubleshooting guideAn ISDN connection cannot be establishedThe cable is not properly connected.Connect the cable.You have connected to the LAN interface.Connect the cable to the interface marked ISDN.The cable type or connector type is not correct.For information on the correct type of connector and cable, refer to the installation manual.Incoming phone calls: The call type used for the call is not selected in the web interface.Make sure the call type used for calls to the system is selected in the web interface. Access the web interface and select SETTINGS > ISDN. Then select the call type for incoming calls.If you are located in an elevation area < 45° and you have an AVIATOR 300 or an AVIATOR 200, 3.1 kHz Audio (Premium voice) is not supported.Use another service. You may still use the ISDN interface on the system, but only Standard voice is available.Problem Possible Cause Remedy
Chapter 5: TroubleshootingTroubleshooting guide 1015555TroubleshootingA LAN connection cannot be established.The cable is not properly connected.Connect the cable.You have connected to the ISDN interface.Connect the cable to the interface marked LAN.The cable type or connector type is not correct.For information on the correct type of connector and cable, refer to the installation manual.The administrator password does not work.The administrator password has been changed.If the correct password is not found, you have to reset the password.Contact your system administrator, then your supplier for a reset code. You must provide the serial number and IMEI number of the SwiftBroadband Unit.Problem Possible Cause Remedy
Chapter 5: Troubleshooting102 Troubleshooting guide
103Appendix AAAAA2-Wire Handset use2-Wire Handset use ADescriptionThe 2-Wire Handset has three sections:• Light Emitting Diodes (LED) section. This section gives you visual indications about the operation and status of the system.• Function keys section. This section gives you access to a few call functions, such as transfer of calls, memory etc.• Alpha-numeric section. This section enables you to dial numbers.The 2-Wire Handset has a volume control placed on the side of the handset.Light emitting diodesThere are two LEDs on the 2-Wire Handset.• Green LED (left) is constantly on when the handset is off-hook.• Green LED (right) flashes to indicate that the handset is ringing. When a connection is made, the LED is turned off.
Appendix A: 2-Wire Handset use104 DescriptionFunction keysUsing the function keys you can transfer calls, re-dial, store and recall phone numbers, and mute the microphone. The following table describes each function key.Key FunctionGStore number. This key is used to store phone numbers.HMemory. This key is used to recall phone numbers from the memory.FTransfer call. This key is used to transfer an incoming call to another handset.AMemory location 1. (Same function as H J)BMemory location 2. (Same function as H K)CMemory location 3. (Same function as H L)DRedial. This key is used to redial the last dialled number.EMute. This key is used to mute the microphone.IToggle hook. This key is used to toggle between on-hook and off-hook.
Appendix A: 2-Wire Handset useDescription 105AAAA2-Wire Handset useAlpha-numeric keysThe numeric keys are primarily used to dial numbers or to enter numbers to be stored in memory.Key Available Characters or FunctionsJ1K2 a b cL3 d e fM4 g h iN5 j k lO6 m n oP7 p q r sQ8 t u vR9 w x y zSSpecial function T0UThis key is used to indicate the end of a phone number or to activate a call.
Appendix A: 2-Wire Handset use106 OperationOperationMake a call with the 2-Wire Handset Making a call from a normal 2-wire POTS phone connected to one of the two analogue POTS phone interfaces is done in the same way as a call from a standard telephone, but always with the prefix 00 and U after the number to signal to the SwiftBroadband Unit, that the number is complete. Example: To call Cobham SATCOM VA in USA (country code 1) first establish a connection by pressing  or taking the handset off the cradle. Then press the following keys on the phone:TTJPNPMOLRNNPUTo learn how to make local calls see To make local phone calls on page 41.Answer a call with the 2-Wire HandsetAnswering a call to the Auxiliary handset can be done in two ways:• If the handset is in the cradle, simply take the handset from the cradle to answer the call.• If the handset is out of the cradle, press  to answer the call.Manage phone numbers in the 2-Wire HandsetThe Auxiliary handset can store up to 10 phone numbers, in memory location 0 to 9. The A, B and C keys can be used for accessing memory location 1, 2 and 3, whereas the other locations are accessed using the MEM key followed by the number of the location. To store a number using A, B and C Do as follows:1. Press  or take the handset off the cradle.2. Press G.
Appendix A: 2-Wire Handset useOperation 107AAAA2-Wire Handset use3. Enter the phone number you want to store, including country code.4. Press G.5. Press A, B or C depending on the memory location you want to save the number in.The number is now available in the memory location you selected.Example: To save the phone number of Cobham SATCOM VA in memory location 2, take the handset off the cradle and press the following keys:GTTJPNPMOLRNNPGBTo store a number using the number keysDo as follows:1. Press  or take the handset off the cradle.2. Press G.3. Enter the phone number you want to store, including country code.4. Press G.5. Press one of the keys 0 to 9, depending on the memory location you want to save the number in.The number is now available in the memory location you selected.Example: To save the phone number of Cobham SATCOM VA in memory location 8, take the handset off the cradle and press the following keys:GTTJPNPMOLRNNPGQ
Appendix A: 2-Wire Handset use108 OperationTo recall a number using A, B and CTo recall a phone number from memory location 1, 2 or 3 using the A, B and C keys, do as follows:1. Press  or take the handset off the cradle.2. Press A, B or C, depending on which memory location you want.The number saved in the memory location is dialled.Example: To call the number saved in memory location 3, first establish a connection by pressing  or taking the handset off the cradle. Then press C. The number saved in memory location 3 is dialled.To recall a number using H and the number keysTo recall a phone number from memory using the H key, do as follows:1. Press I or take the handset off the cradle.2. Press H followed by the number of the memory location you want.The number saved in the memory location is dialled.Example: To call the number saved in memory location 8, first establish a connection by pressing I or taking the handset off the cradle. Then press H Q. The number saved in memory location 8 is dialled.NotePressing A has the same effect as pressing H J.
Appendix A: 2-Wire Handset useOperation 109AAAA2-Wire Handset useTransfer a call with the 2-Wire HandsetYou can receive a call on a 2-Wire Handset and transfer the call to another handset. To transfer a call do as follows:1. When an incoming call is received, answer the call as usual with I or simply lift the handset from the cradle.2. Place the call on hold with F.3. Dial the Interface Code of the desired handset, e.g. K for Handset #2.4. Initiate handset to handset call with U.You have now established an active call from handset to handset, and you can give a short message.5. Route the incoming call to the new handset by pressing I, or placing the handset in the cradle.Redial a numberTo call the last dialled number, first establish a connection by pressing I or taking the handset off the cradle. Then press D followed by U.Mute the microphone of the 2-Wire HandsetTo mute the microphone of the handset, press E. To return to normal microphone function, press E again.
Appendix A: 2-Wire Handset use110 Operation
111Appendix BBBBBConformityConformity BFCC15.19 / RSS-GENNOTICE:This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:1. this device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation.15.21NOTICE:Changes or modifications made to this equipment not expressly approved by (manufacturer name) may void the FCC authorization to operate this equipment.15.105NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by
Appendix B: Conformity112 FCCturning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.ICES-003This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:(1) this device may not cause interference, and(2) this device must accept any interference, including interference that may cause undesired operation of the device.Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:(1) l'appareil ne doit pas produire de brouillage, et(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.NOTICE: This Class [B] digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
113GlossaryCCCCGlossaryGlossary CAACARS Airborne Communications Addressing and Reporting System AMBE Advanced Multi-Band Excitation. Speech coding standard used by the Inmarsat satellite telephony system. AMER Americas (Satellite coverage) ANSI American National Standards Institute, facilitates the voluntary establishment of standards. APAC Asia Pacific (Satellite coverage) EEMEA Europe, Middle East, Africa (Satellite coverage) FFNBDT Future Narrowband Digital Terminal. A US Government standard for secure voice communication. IICAO International Civil Aviation Organization IEEE Institute of Electrical and Electronics Engineers IMEI International Mobile Equipment Identity. A unique number identifying your terminal IMSI International Mobile Subscriber Identity IMSO International Maritime Satellite Organization
Glossary114IP Internet Protocol, used for communicating data across a packet-switched internetwork. ISDN Integrated Services Digital Network ISP Inmarsat Service Provider Kkbps kilobits per second LLAN Local Area Network LGA Low Gain Antenna MMB Mega Bytes MEAS Middle East and ASia NNAT Network Address Translation. In the BGAN network you can have one public IP address and several private IP addresses. PPBX Private Branch Exchange, a telephone system that switches calls between users on local lines. PBX Private Branch Exchange, telephone exchange that serves a particular business or office. POTS Plain Old Telephone Service
Glossary115CCCCGlossaryPS Packet-Switched. Packet-switched networks move data in separate, small blocks (packets) based on the destination address in each packet. RRDI Restricted Digital Information SSB SwiftBroadband. Simultaneous voice and broadband data up to 432kbps per channel. SIP Session Initiation Protocol for setting up, controlling and closing sessions in the Internet. These sessions include Internet telephone calls, instant messaging and multimedia conferences. SMS Short Messaging Service STE Secure Terminal Equipment STU Secure Telephone Unit TTCP Transmission Control Protocol. One of the core protocols of the Internet protocol suite. TCP provides reliable, in-order delivery of a stream of bytes, making it suitable for applications like file transfer and e-mail. UUDI Unrestricted Digital Information
Glossary116UTC Coordinated Universal Time. The International Atomic Time (TAI) with leap seconds added at irregular intervals to compensate for the Earth’s slowing rotation. Leap seconds are used to allow UTC to closely track UT1, which is mean solar time at the Royal Observatory, Greenwich. VVPN Virtual Private Network, e.g. secure communications through the public Internet. WWLAN Wireless Local Area Network
117IndexDDDDIndexIndex DNumerics2-Wire handset and cradle, 72-wire interfacelocal numbers, 423.1 kHz audio, 4Aactivationremote, 88activation SMS, 89additional numbersenter, 76addressmanufacturer, iiairtimeunintended user of, 30allowed numbersrestricted dialing, 90analog phonelocal numbers, 42annunciator panelSB-Safety Voice, 62answering a callThrane & Thrane handsets, 106applications, 1audio quality, 35automatic shut downconnection, 83AVIATOR phone number, 76Bbit ratesstreaming class, 3browser settingsfor web interface, 67browsers supported, 66Ccallfrom 2-wire handset, 103from POTS handset, 103transfer, 2-Wire handset, 108call costsSIP-enabled IP phone, 51call limiting, 90call log, 77clear, 82reset, 82call type, 35callsforwarding, 47holding, 45local, 41making or receiving, 38missed, received, outgoing, 78preemption, 63priority, 63redial, 42to the terminal, 40transferring, 46viewing ongoing, 73waiting indication, 44chargesSIP-enabled IP handset, 53Class 15services, 3Class 6services, 3
Index118Class 7services, 3clearcall log, 82clearing logs, 82clearing usage counter, 82codec priority, 52commissioning, 12conference callSBU, 46conformity, 111connectionactivate, 32automatic shut down, 83contactaddress, iicontact information, 93cordless phone, 7Ddashboard, 71data connectionstart, 32stop, 32data limitautomatic shutdown, 84data sessionstart, 80stop, 80data sessionsviewing ongoing, 73deactivation SMS, 89default IP address, internal, 28DHCP, 4dialnumbers in phone book, 42dialing prefixes, 43dialing restrictions, 90document numberthis manual, idocumentsrelated, viiEencryption key, 19external IP address, 73, 86Ffaxhow to use, 35fax, sending or receiving, 49FCC compliance, 111features, 2, 4Flex key for options, 5forwarding calls, 47GG3 fax machine, 35G4 fax or data, 35geostationary satellites, 8GPS position, 72Hhelp desk number, 94changing in web interface, 94HGAservices, 3High Gain Antenna, 3holding a call, 45
Index119DDDDIndexIICAO satvoice, 61ICGT DECT Cordlessphone system, 7IGAservices, 3IMSI number, 72Inbox for SMS messagesreplying, forwarding or deleting, 58Inmarsat, 8installation and maintenance manualorder number, viiinterfaces, 2, 5LAN and WLAN, 26Intermediate Gain Antenna, 3internal calls, 41IP addressBGAN network, 86default, internal, 28external, 73, 86for web interface, internal, 69IP data connection, 31IP handset, 6local numbers, 42ISDNlocal numbers, 42ISDN number, 76ISDN plug, 35LLANmanaging network users, 26LGAservices, 3limitallowed MB, 84data, 30, 83streaming class, 30, 83limit calls, 90local exchange, 85local numbers assigned, 42local phone call, 41logs, clearing, 82Low Gain Antenna, 3MMAC address, 28maintenance connector, 5maintenance manualorder number, viimanualdocument number, imanufactureraddress, iimemory2-wire handset, 106messagesconfiguring outgoing, 59forwarding, 58opening in web interface, 58receiving in web interface, 57replying, 58sending, 56mobile numbersviewing and editing, 76multi-party call, SBU, 46Multi-voice, 76number of calls, 3
Index120Nnavigation in web interface, 70Network Address Translation, 4network management, 26network user group, 27Oorder numbermanuals, viiOutbox for SMS messagesresending or deleting messages, 55PpasswordSIP phone, 52phonehow to use, 35local call, 41making calls, 38phone book, 74limited numbers, 90phone number, 76phone numbers for SwiftBroadbandUnit, 76Phone/Fax interfacelocal numbers, 42POTS phone, 103preemptioncalls, 63preferred satellite, 81prefixes, special-purpose, 43prioritiy levelSB-Safety Voice, 61priority calls, 63profiles, 27Proxy server, disabling, 67Qquality of voice, 35Quick dial, 38quick guideorder number, viiRradiation warning, iiiRealm, 52recalling a stored number2-wire handset, 108redial, 422-wire handset, 109reduce airtime cost, 30remote activationby SMS, 89trusted mobile number, 89remote control, 88remote managementaccessing, 87preparation, 86resetcall log, 82restricted dialing, 90router functionality, 5Ssafety summary, iiisatelliteautomatic handover, 81preferred, 81selecting, 81view selected, 72
Index121DDDDIndexsatellitesfootprint, 8Inmarsat, 8SATVOICEexamples, 61SB-Safety Voice, 61annunciator panel, 62priority level, 61seat-to-seatdialing, 42security keyWLAN, 19sent messagesresending, forwarding or deleting, 56viewing status, 56serial number, 72Server nameSIP server, 52service and maintenanceconnector, 26services, 2Short dial, 38Sigma7handset and cradle, 7SIP client, 51where to get, 51SIP servercodec priority, 52connect to, 52name, 52password, phone, 52realm, 52SIP-enabled IP handsetserver name, 52setting up, 52using, 53site map, 24SMSactivation, 89deactivation, 89SMS activation, 89SMS in web interfaceforwarding, 58opening, 58receiving, 57replying to, 58sending, 56SMS service centernumber, 59, 60softwareversion number, visoftware version, viSBU Level D, viSBU Level E, vispot-beams, 8SSID, 19Standard dataactivating, 32Standard IPactivate, 32Standard IP data connection, 31standard voicephone number, 76status, 72ongoing calls and data sessions, 73viewing, 71storing a phone number2-wire handset, 106streaming, 3streaming classbit rates, 3time limit, 83streaming classes, 3, 31, 33streaming connectionstart, 33stop, 34
Index122streaming datatotal, 73Streaming IP data, 31streaming rates, 3streaming sessionstartor stop, 33supplementary servicesusing, 44supportcontact information, 93SwiftBroadband service, 8system status info, 72TTCP/IP traffic, 31telephone interfacelocal numbers, 42tools for setting up the terminal, 23total usageviewing, 73, 77transferring a call, 462-Wire handset, 108troubleshooting guide, 96trusted mobile number, 89typography used in this manual, viiUusage counter, 73, 77clearing, 82user interfaces, 23user nameSIP server, 52Vvoice mail, 21, 41number, 59, 79voice quality, 35Wwaiting calls, 44warningradiation, iiiweb interface, 6accessing, 66browser settings, 67navigating, 70Wireless, 5Wireless Handset and Cradle, 6wireless networkname, 19WLANencryption key, 19network name, 19security key, 19WLAN option, 5world map with satellites, 8XX-Stream, 8, 12
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