Thrane and Thrane A S AVIATOR Satellite transceiver for Inmarsat Swift Broadband service User Manual SBLiteUM

Thrane & Thrane A/S Satellite transceiver for Inmarsat Swift Broadband service SBLiteUM

Contents

Users Manual

AVIATOR 200/300/350
User manual
i
AVIATOR 200/300/350
User manual
Document number: 98-127719-F
Release date: June 22, 2018
ii
Disclaimer
Any responsibility or liability for loss or damage in connection with the use
of this product and the accompanying documentation is disclaimed by
Thrane & Thrane A/S. The information in this manual is provided for
information purposes only, is subject to change without notice and may
contain errors or inaccuracies. Manuals issued by Thrane & Thrane A/S are
periodically revised and updated. Anyone relying on this information should
acquire the most current version e.g. from www.cobham.com/satcom,
Cobham SYNC Partner Portal, or from the distributor. Thrane & Thrane
A/S is not responsible for the content or accuracy of any translations or
reproductions, in whole or in part, of this manual from any other source. In
the event of any discrepancies, the English version shall be the governing
text.
Thrane & Thrane A/S is trading as Cobham SATCOM.
Manufacturer address
Thrane & Thrane A/S, Lundtoftegaardsvej 93 D, DK-2800, Kgs. Lyngby,
Denmark
Copyright
© 2018 Thrane & Thrane A/S. All rights reserved. Printed in Denmark.
Trademark Acknowledgements
•Windows and Outlook are registered trademarks of Microsoft
Corporation in the United States and other countries.
•Inmarsat is a registered trademark of the International Maritime
Satellite Organization (IMSO) and is licensed by IMSO to Inmarsat
Limited and Inmarsat Ventures plc.
• Other product and company names mentioned in this manual may be
trademarks or trade names of their respective owners.
Company web site
www.cobham.com/satcom
iii
Safety summary
The following general safety precautions must be observed during all
phases of operation, service and repair of this equipment. Failure to
comply with these precautions or with specific warnings elsewhere in this
manual violates safety standards of design, manufacture and intended
use of the equipment. Thrane & Thrane A/S assumes no liability for the
customer's failure to comply with these requirements.
Radio frequency radiation exposure information:
This equipment complies with FCC radiation exposure limits set forth for
an uncontrolled environment. This equipment should be installed and
operated with minimum distance of 60 cm (AVIATOR 200), 110 cm
(AVIATOR 300) or 200 cm (AVIATOR 350) between the radiator and your
body.
This transmitter must not be co-located or operating in conjunction with
any other antenna or transmitter.
RADIATION WARNING
During transmission this system radiates Microwave power. High
levels of radio frequency radiation are considered harmful to
health. Although no single value has been agreed upon by all
countries, the American National Standards Institute (ANSI/IEEE
C95.1-1992) recommends that people should not be exposed to
radiation stronger than 1 milli Watt per square centimeter at the
frequencies used in this system. Accordingly, the operator of the
system should ensure that no person should approach within 60
cm (AVIATOR 200), 110 cm (AVIATOR 300) or 200 cm
(AVIATOR 350) from the sides and above the satcom antenna
when the system is transmitting.
iv
Disposal
Old electrical and electronic equipment marked with this
symbol can contain substances hazardous to human beings
and the environment. Never dispose these items together
with unsorted municipal waste (household waste). In order
to protect the environment and ensure the correct recycling
of old equipment as well as the re-utilization of individual
components, use either public collection or private collection by the local
distributor of old electrical and electronic equipment marked with this
symbol.
Contact the local distributor for information about what type of return
system to use.
v
About the manual
Intended readers
This manual is a user manual for the AVIATOR 200/300/350 system. The
readers of the manual include aircraft personnel and passengers who want
to use the SwiftBroadband Services.
For the daily use of the system there are no specific skills required. However,
it is important that you observe all safety requirements listed in this manual,
and operate the system according to the guidelines in this manual.
Manual overview
This manual has the following chapters:
•Introduction contains an overview of the SwiftBroadband services and
a brief description of the system.
•Get started explains how to connect a PC and make the first call.
•Operate the system explains in detail how you can access the Internet,
make phone calls, start a streaming session, send telefax and SMS
messages.
•Advanced use provides detailed information on the web interface, the
phone book and some administrative tasks.
•Troubleshooting contains information on how to get help and a short
troubleshooting guide.
•2-Wire Handset use provides a description how to use the 2-Wire
Handset.
Note that this manual does not cover the installation, configuration and
setup of the system, nor how to customize the system for specific
applications. For more detailed information how to customize the system to
Note
The AVIATOR 200/300/350 system is available in two versions:
AVIATOR 200/300/350 approved to RTCA specification DO-
178B level E and DO-254 level E
AVIATOR 200D/300D/350D approved to RTCA specification DO-
178B level D and DO-254 level D.
In general descriptions the nomenclature AVIATOR 200/300/350
covers both versions. Where necessary, the Level D system is
specified as AVIATOR 200D/300D/350D.
vi
specific needs, to set up interfaces and configure network setup and routing
functionality see the AVIATOR 200/300/350 Installation and maintenance
manual.
You find the part numbers for related manuals in the next section.
This manual may not always reflect the latest software functionality of your
AVIATOR 200/300/350 system. To obtain the latest version of the manual,
enter the Cobham satcom web site at: www.cobham.com/satcom, select
Service and support, Cobham SATCOM service and support, 24-7
Self Service Center / Technical Downloads and download the latest
version of the manual, or acquire it from your distributor.
Software version
This manual is intended for the AVIATOR 200/300/350 system with the
following software versions:
• AVIATOR 200/300/350 (Level E) software version: 1.09 (Level E) or
higher1
• AVIATOR 200D/300D/350D (Level D) software version: 2.02 (Level D)
• AVIATOR 200D/300D/350D (Level D) software version: 4.00 (Level D)
or higher
For older versions than the above mentioned some of the features are not
supported.
1. This software version is not mandatory, but recommended.
vii
Related documents
The below list shows the documents related to this manual and to the
AVIATOR 200/300/350 system.
Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
•To emphasize words.
Example: “Do not touch the antenna”.
• To indicate what the user should select in the user interface.
Example: “Select SETTINGS > LAN”.
Italic is used to emphasize the paragraph title in cross-references.
Example: “For further information, see Connecting Cables on page...”.
Title and description Part number
AVIATOR 200/300/350 Quick Guide 98-127720
AVIATOR 200/300/350 Installation and maintenance
manual
98-127093
AVIATOR Wireless Handset and Cradle, User Manual 98-129599
AVIATOR Wireless Handset and Cradle, Installation and
Maintenance Manual
98-129600
viii
ix
Table of contents
Safety summary .............................................................................. iii
About the manual ............................................................................v
Chapter 1 Introduction
Welcome ...................................................................................................1
In this chapter ...........................................................................................1
Services, features and interfaces ..................................................2
Overview ..................................................................................................... 2
Services .......................................................................................................3
Features ......................................................................................................4
Interfaces ...................................................................................................5
Handsets .....................................................................................................6
About SwiftBroadband ...................................................................... 8
Geostationary Inmarsat satellites ....................................................... 8
SwiftBroadband coverage ..................................................................... 8
SwiftBroadband services .................................................................... 10
Chapter 2 Get started
In this chapter ........................................................................................ 15
Access Internet, e-mail, etc. ......................................................... 17
Internet, e-mail etc. .............................................................................. 17
Practical instructions ............................................................................ 19
Make the first call .............................................................................. 20
Introduction ........................................................................................... 20
Make a call (air to ground) ................................................................. 20
Call a handset in the aircraft (ground to air) ................................. 20
Make a call from one AVIATOR system to another ................... 21
Table of contents
x
Chapter 3 Operate the system
In this chapter ........................................................................................ 23
Selected scenarios ................................................................................ 23
Tool for setup and use: The web interface ................................... 23
Services and interfaces ....................................................................... 24
Use a computer .................................................................................. 26
LAN and WLAN interfaces .................................................................. 26
Customize network use ....................................................................... 26
Network user groups ............................................................................ 27
Connect to the Internet ...................................................................... 28
Use a phone or fax machine ........................................................ 35
Available interfaces .............................................................................. 35
Select a call type ................................................................................... 35
Make or answer a phone call ............................................................. 38
Send or receive a fax message ......................................................... 49
Use a SIP-enabled IP handset or smartphone ..................... 51
SIP-enabled wireless IP handset or smartphone ......................... 51
Where to get a SIP client application ............................................. 51
Set up a SIP-enabled wireless IP handset ...................................... 52
SMS service .......................................................................................... 53
Introduction ........................................................................................... 53
Options for messages in the Outbox .............................................. 55
Options for messages in the Sent folder ........................................ 56
Send an SMS message to the system ............................................. 56
Receive a message ................................................................................ 57
Options for new SMS messages ....................................................... 58
Options for SMS messages in the Inbox ........................................ 58
Configure message settings ............................................................... 59
SB-Safety Voice .................................................................................. 61
Introduction ........................................................................................... 61
Make and answer an SB-Safety Voice call from the cockpit ... 62
Cabin calls ............................................................................................... 64
Table of contents
xi
Chapter 4 Advanced use
In this chapter ........................................................................................ 65
Get to know the web interface ................................................... 66
Access and navigate the web interface ......................................... 69
Use the Dashboard ............................................................................... 71
Properties ................................................................................................ 72
Use the phone book ......................................................................... 74
Access the phone book ....................................................................... 74
Short dial ................................................................................................. 75
Add, modify and delete phone book entries ................................ 75
View and edit the mobile numbers .................................................. 76
Use the Call log ................................................................................... 77
Information on total usage ................................................................ 77
Export the call log ................................................................................. 78
View the lists of calls and data sessions ......................................... 78
View the Voice mail number ............................................................. 79
Start or stop any data session ..................................................... 80
Preferred satellite ............................................................................... 81
Select the preferred satellite ............................................................. 81
Call log handling ................................................................................. 82
Set data limits ...................................................................................... 83
Set up the local exchange function .......................................... 85
Remote management ...................................................................... 86
Prepare the AVIATOR 200/300/350 for remote management ....
86
Access the AVIATOR 200/300/350 from a remote location .. 87
Remote activation with SMS ....................................................... 88
Restricted dialing ............................................................................... 90
Table of contents
xii
Chapter 5 Troubleshooting
In this chapter ........................................................................................ 93
Get support ........................................................................................... 93
Airtime support ...................................................................................... 93
System support ...................................................................................... 94
Access the Help desk ........................................................................... 94
Generate a diagnostic report ............................................................. 95
Event logging and self test ................................................................. 95
Troubleshooting guide .................................................................... 96
Appendix A 2-Wire Handset use
Description ........................................................................................ 103
Operation ............................................................................................ 106
Make a call with the 2-Wire Handset ........................................... 106
Answer a call with the 2-Wire Handset ....................................... 106
Manage phone numbers in the 2-Wire Handset ...................... 106
Mute the microphone of the 2-Wire Handset .......................... 109
Appendix B Conformity
FCC ........................................................................................................ 111
15.19 / RSS-GEN ................................................................................. 111
15.21 ...................................................................................................... 111
15.105 ................................................................................................... 111
ICES-003 .............................................................................................. 112
Glossary .................................................................................................................. 113
Index .................................................................................................................. 117
1
Chapter 1
1111
Introduction
Introduction 1
Welcome
Congratulations on the purchase of your AVIATOR 200/300/350 system.
This system is an aeronautical broadband system providing simultaneous
high-speed data and voice communication via satellite through Inmarsat’s
SwiftBroadband (SB) services.
With SwiftBroadband the cabin applications e-mail, telephony, Internet and
intranet access, VPN, video streaming etc. are available.
In this chapter
In this chapter you can read about:
•Services, features and interfaces
•About SwiftBroadband
Telephone
(secure) Internet Wireless Email
SMS ISDN Fax
Chapter 1: Introduction
2 Services, features and interfaces
Services, features and interfaces
Overview
The following drawing shows the AVIATOR 200/300/350 system with
connected communication devices and available options:
Wireless IP Handset
Wireless IP Handset
Chapter 1: Introduction
Services, features and interfaces 3
1111
Introduction
Services
The SwiftBroadband services available depend on the type of antenna
installed and the current elevation angle to the satellite. The following table
shows the services available for the supported antenna types.
For current support of Inmarsat services check at
www.inmarsat.com/aviation/complete-aviation-connectivity/swiftbroadband.
The current elevation angle is shown in the web interface of the AVIATOR
200/300/350.
SB-Safety Voice (ICAO Satvoice) is supported in software 2.02, Level D,
refer to SB-Safety Voice on page 61.
SwiftBroadband
service
Satcom antenna
AVIATOR 200
LGA (Class 15)a
AVIATOR 300
IGA (Class 7)
AVIATOR 350
HGA (Class 6)
Standard IP
background
Up to 200 kbps Up to 332 kbps Up to 432 kbps
IP streaming
classes
8/16 8/16/32/64/128
kbps
8/16/32/64/128 kbps/
X-Stream
Circuit-switched
standard voice
Yes Yes Yes
ISDN service or
3.1 kHz audio
(Premium voice)
No Elevation > 45° Yes
Multi-voice:
Number of voice
calls
1+1 (best effort
quality)
1+Up to 8 (best
effort quality)
1+Up to 8 (best effort
quality)
Table 1: SwiftBroadband services for supported antenna types
a. The elevation needed for services with this antenna type is > 20°.
Chapter 1: Introduction
4 Services, features and interfaces
Features
The AVIATOR 200/300/350 system has the following features:
SwiftBroadband unit providing an ‘always on’ data connection of up to
432 kbps.
Full duplex, single or multi-user
Automatic satellite selection.
Built-in PBX interfacing to two 2-wire connections, one ISDN interface
and WLAN in the SBU, with integrated SIP server.
Standard voice.
3.1 kHz audio for modems, G3 fax, 14.4 kbps high quality voice etc.1
ISDN voice for Secure communication, G4 fax etc.1
ISDN data for video conferences etc.1
Built-in Router option with DHCP and Network Address Translation
(NAT).
Access to built-in web interface for daily use on all LAN connectors.
Built-in Wireless option (WLAN) IEEE 802.11 b/g.
Built-in Multi-voice option, up to 1 + 8 concurrent calls (from software
1.07 Level E, 2.01 Level D)
Built-in web interface for configuration using the Maintenance
connector on the SBU front plate.
Remote management
ACARS (from software 2.01 Level D)
SB-Safety Voice (ICAO voice) (from software 4.0 Level D)
The AVIATOR 200/300/350 system does not affect the operation of an
Iridium system.
1. AVIATOR 300 and AVIATOR 350.
Chapter 1: Introduction
Services, features and interfaces 5
1111
Introduction
Interfaces
The AVIATOR 200/300/350 system has the following interfaces:
Two 2-wire connections for telephone
One ISDN interface
Six Ethernet interfaces
One Wireless interface (WLAN) IEEE 802.11 b/g
One Ethernet interface for system configuration on the SBU front plate
(It is used for installation, service and maintenance. It is not used during
flight time.)
Built-in router and Wireless options
The AVIATOR 200/300/350 system offers a built-in router as an option.
With this option multiple users and applications can use the system
simultaneously. Without this option only the first device that connects to
the SBU will be allowed on the Internet.
The system also offers a built-in WLAN option for wireless communication
devices and a WLAN antenna approved for aeronautical use. This includes
full WLAN routing functionality.
If ordered, these options are enabled in the AVIATOR 200/300/350 from
the factory. If these options are not included from the start, the system can
be upgraded at a later stage. Then you receive the FLEX key for the
purchased options and enter it in the AVIATOR 200/300/350 web interface.
PBX telephone exchange
The built-in PBX telephone exchange unit of the SBU connects two direct 2-
wire POTS interfaces for faxes, handsets, headset interface boxes etc., as
well as an ISDN interface for ISDN phones, fax machines or secure
Note
The availability of some services depends on the installed satcom
antenna. Check the section Services on page 3 for an overview of
services available for the antenna types LGA, IGA and HGA.
Chapter 1: Introduction
6 Services, features and interfaces
communication. The built-in PBX of the SBU can route VoIP calls that are
terminated in the SIP server of the SBU.
Tool for setup and use: The web interface
Use the built-in web interface of the
SwiftBroadband Unit (SBU) to access the system
settings. The web interface is accessed from a
computer connected to one of the LAN connectors
or using the WLAN interface of the SBU. The web
interface is shown in an Internet browser. No
additional installation of software is needed.
For further information on the web interface, see
Get to know the web interface on page 66.
Handsets
The following handsets are recommended by Cobham SATCOM.
AVIATOR Wireless Handset and Cradle
The AVIATOR Wireless Handset is used to
receive and make calls. The handset connects
to a wireless access point using Wireless Local
Area Networking (WLAN).
See the AVIATOR Wireless Handset and
Cradle, User Manual for a description of the
keys and LEDs of this handset and how to
make calls.
Chapter 1: Introduction
Services, features and interfaces 7
1111
Introduction
TT-5621B 2-Wire Handset and TT-5622B 2-Wire Cradle
The 2-Wire Handset is used to receive and to make calls.
See 2-Wire Handset use on page 103 for a description
of the 2-Wire Handset and how to use it.
Sigma7 handset and cradle
The Sigma7 handset is used to receive and to
make calls.
See the separate user manual for a description
of how to use the Sigma7 handset.
ICG DECT Cordless handset
The ICG DECT Cordless handset system is used to
receive and to make calls.
See the separate user manual for a description of
how to use the ICG DECT Cordless handset.
Chapter 1: Introduction
8 About SwiftBroadband
About SwiftBroadband
Geostationary Inmarsat satellites
The Aero SwiftBroadband services are based on 4 geostationary satellites
situated above the equator. Geostationary means that the satellites are
stationary in relation to Earth, i.e. they rotate at a speed that matches the
rotation speed of the Earth. Each satellite covers a certain area, this is also
called a footprint. It supports a number of powerful narrow-spot-beams
making the SwiftBroadband service available virtually anywhere on the
earth, this is shown on the coverage map on the next page.
The satellites are your connection to the Internet and telephone networks,
and they are run and managed by Inmarsat. Inmarsat is the leading provider
of global mobile communications services. Inmarsat keeps track of which
SwiftBroadband Units are logged on to the system, assigns a free channel
and manages the data when a network connection is established or a call is
made.
SwiftBroadband coverage
The SwiftBroadband service is a mobile satellite service that offers high-
speed data up to 432 kbps (512 kbps with X-Stream), voice telephony and
ISDN. Using this service users can access e-mail, corporate networks and the
Internet, transfer files and make telephone calls.
The SwiftBroadband service by Inmarsat is accessible worldwide, except the
extreme polar regions. It is covered by the four satellites. The following
figure shows a world map with the areas covered by each of the I4 satellites.
Chapter 1: Introduction
About SwiftBroadband 9
1111
Introduction
Inmarsat’s I4 satellite coverage (AMER, EMEA/Alphasat, MEAS,
APAC)
Note that some of the SwiftBroadband services for AVIATOR 200 and
AVIATOR 300 require a certain elevation angle. See Services on page 3.
0°
10°
20°
30°
40°
50°
60°
70°
80°
90°
10°
20°
30°
40°
50°
60°
70°
80°
90°
0°20°40°60°80°100°120°140°160°180° 20° 40° 60° 80° 100° 120° 140° 160° 180°
Combined I-4 and
Alphasat coverage
I-4 Asia-PacificI-4 Americas Alphasat I-4 MEAS This map depicts Inmarsat’s expectations of coverage following the commercial
introduction of Inmarsat’s fourth L-band region, scheduled for the end of 2015. It does not
represent a guarantee of service. The availability of service at the edge of coverage areas
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Chapter 1: Introduction
10 About SwiftBroadband
SwiftBroadband services
SwiftBroadband consists of the basic services:
• Symmetric ‘always on’ data connection, packet switched (PS)
• Voice and ISDN (voice and data) service, circuit switched (CS)
• Short Messaging Service (SMS)
The following figure shows how the services are accommodated in a
SwiftBroadband channel.
With SwiftBroadband you can combine multiple packet-switched services
with one circuit-switched service active at the same time.
Limitations
Limitations for the services with AVIATOR 200, AVIATOR 300 and
AVIATOR 350 are listed in Services on page 3.
Circuit switched (dialed) service
SwiftBroadband also provides high-quality telephone services (including
secure mode). The following types of circuit switched connection are
available:
•Standard voice. A connection for voice only. The voice signal is
compressed to 4.0 kbps, which reduces the bandwidth use and
consequently the cost. This is also called AMBE2.
Note
The map shows coverage for SwiftBroadband. The map does not
represent a guarantee of service. The availability of service at the
edge of coverage areas may fluctuate.
Applications supported by the SwiftBroadband service
Circuit switched service
Standard
Voice
4 kbps
Packet switched service
64 kbps
3.1 kHz
Audio ISDN
Messaging
service
SMS
service
Standard
IP
(Internet,
e-mail,
FTP.)
Streaming IP (video, audio)
128
kbps
64
kbps
32
kbps
16
kbps
8
kbps
X-Stream
512
kbps
Chapter 1: Introduction
About SwiftBroadband 11
1111
Introduction
•3.1 kHz audio 1 (Premium voice). A high quality connection which can
be used for Premium Voice, G3 fax or analog modems. The signal is
uncompressed 3.1 kHz audio, which allows for optimum voice quality.
•ISDN 1. A high quality connection which can be used for voice (3.1 kHz
Audio), G4 fax or 64 kbps UDI/RDI data.
Packet switched service
The IP-based packet-switched service provides a data rate of up to
432 kbps. The packet switched service offers two types of connections: In
Standard IP mode, the service is shared among users of the system,
providing a 'best effort' service. This type of connection is ideal for e-mail,
file transfer, and Internet and intranet access. The user pays for the amount
of data sent and received. This type of connection is also called Background
IP.
You can also use the SwiftBroadband service at a pre-determined quality of
service, i.e. a specified streaming data rate. This service is called Streaming
IP. This type of connection is ideal for time critical applications like live
video over IP. The user pays for the duration of the connection (per minute
charge). For streaming classes supported see Services on page 3.
1. ISDN services and 3.1 kHz audio (Premium voice) are available for elevations
higher than 45 degrees for systems with an IGA, i.e. AVIATOR 300. ISDN
services and 3.1 kHz audio (Premium voice) are not available for
AVIATOR 200.
Note
The AVIATOR 200/300/350 system supports up to 11 concurrent
packet-switched connections at a time. For use of packet
switched services also see Features on page 4.
Chapter 1: Introduction
12 About SwiftBroadband
Messaging service
SwiftBroadband provides a generic messaging service for sending and
receiving messages to and from the AVIATOR 200/300/350 system.
Supplementary telephone services
The following supplementary telephone services are available:
• Call hold
• Call waiting
• Call forwarding
•Voice mail
• Call barring
These services are typically set up during the initial configuration of the
system. For further details on Call forwarding see To forward a call on
page 47, the other supplementary telephone services are described in detail
in the AVIATOR 200/300/350, Installation and maintenance manual.
Service Provision for SwiftBroadband
Before you can use the SwiftBroadband service you must have a contract
with an Inmarsat service provider (ISP). The service provider provides the
telephony and data services and invoices you for the services used. For
information on Service Providers who will provide you with easy and reliable
satellite communications services go to www.cobham.com/satcom, then
Where to buy, AVIATOR, EXPLORER, SAILOR and Sea Tel branded product
resellers.
Note that the use of the X-Stream service must be activated by your service
provider.
Chapter 1: Introduction
About SwiftBroadband 13
1111
Introduction
Airtime pricing principles (charged by time or volume)
When using the system note that the circuit switched services and
streaming classes (packet switched) are charged by the time the service is
being used, while the standard IP and SMS services (packet switched) are
charged by the volume of data transferred or number of messages sent.
The following image shows how the various applications are supported by
the SwiftBroadband service.
For information on service availability see Services on page 3.
Airtime pricing for SwiftBroadband services
Circuit switched service Packet switched service Messaging
service
SMS
service
Charged by time Charged by volume
Standard
Voice
4 kbps
64 kbps
3.1 kHz
Audio ISDN
Standard
IP
(Internet,
e-mail,
FTP.)
Streaming IP (video, audio)
128
kbps
64
kbps
32
kbps
16
kbps
8
kbps
X-Stream
512
kbps
Chapter 1: Introduction
14 About SwiftBroadband
15
Chapter 2
2222
Get started
Get started 2
In this chapter
In this chapter you can read about:
•Access Internet, e-mail, etc.
•Make the first call
For information on how to install, configure and service the system, see the
AVIATOR 200/300/350 Installation and maintenance manual. You find
more detailed guidelines on the applications in Operate the system on
page 23.
SB-Safety Voice (ICAO Satvoice) is supported in software 2.02, Level D,
refer to SB-Safety Voice on page 61.
Line of sight
To use the satellite network, the AVIATOR 200/300/350 satcom antenna
must have free line of sight to the satellite.
Note
The system cannot communicate with the satellite and go online
when the aircraft is inside a hangar.
Picture: airphototicino
Chapter 2: Get started
16
Availability of airtime services
To be able to establish a data connection or make a call the SIM card
installed in the AVIATOR 200/300/350 system must be activated by a
service provider. This is taken care of during installation and configuration
of the system. The service provider handles SwiftBroadband system
activation, billing and technical support that is related to the
communication network. For information on service providers go to
Inmarsat’s web site, Partner search
(http://www.inmarsat.com/partners/search-for-partner/).
The AVIATOR 200/300/350 system is operational and ready to use when
the aircraft is powered up and the aircraft’s navigational system has finished
its initialization. Check whether your aircraft is equipped with a sign saying
that the satcom system is ready for use before you start your application.
System default settings
The telephone (2-Wire) and ISDN lines are available as soon as the system
has registered with the SwiftBroadband service.
Per default Internet, e-mail and other IP services are available as plug-and-
play, no further configuration is needed. The system is set up to
automatically start the standard background IP connection when
connecting a PC, Smartphone or other device using Ethernet or WLAN.
Important
With the plug-and-play functionality a computer
automatically establishes a connection to the
Internet and starts transferring data as soon as you
start using the Internet, e-mail or other IP services.
See Unintended use of bandwidth on page 30 for
information how to set up your computer to avoid
unintended and possibly costly use of bandwidth.
Chapter 2: Get started
Access Internet, e-mail, etc. 17
2222
Get started
Access Internet, e-mail, etc.
PC setup - before you start
For the LAN or WLAN interface to work without any further setup, the
connected computer or IP device must be set up to obtain an IP address
and a DNS server address automatically. This is usually the case for most
PCs. If you are in doubt you can check your PC, see the step-by-step
procedure how to do this in IP address and DNS server address setup on
page 68.
Internet, e-mail etc.
With SwiftBroadband the cabin applications e-mail, Internet and intranet
access, VPN, etc. are available. The connection type recommended for these
applications is the Standard data connection, which is also the default
setting. For a more detailed description of the Standard data connection see
Packet switched service on page 11.
Important
To optimize airtime and bandwidth usage we recommend to
disable the feature for automatic PC software update
in your computer.
Chapter 2: Get started
18 Access Internet, e-mail, etc.
Depending on how your system was set up initially there are two scenarios
that may be applicable when you use a data connection to access the
Internet, e-mail etc.:
Check with your system responsible whether your system is set up to
automatic activation of a standard data connection (plug-and-play).
Standard data
connection Benefits Drawback
Automatic start
(system default)
Plug-and-play Risk of unintended use of costly
airtime, i.e. Windows update
downloads, frequent check for
new mail etc.
Manual start from
the web interface
(This must be
configured during
initial configuration)
Efficient
bandwidth
usage
You must start the web interface
at http://192.168.0.1 and click
once to start a connection.
Online software updates of the
connected devices (PC,
smartphone etc.) should only be
performed when you are
connected at the office or at
home where bandwidth and
airtime are less costly. Check the
documentation for the device
how to disable automatic
software updates.
Chapter 2: Get started
Access Internet, e-mail, etc. 19
2222
Get started
Practical instructions
To access the Internet or use your e-mail program do as follows:
1. Switch on your PC, PDA or Smartphone.
2. For LAN: Connect your LAN cable (standard Ethernet) between the
network connector on your computer and one of the LAN connectors
installed in the aircraft.
For WLAN: Check that the WLAN icon in the status bar of your
operating system indicates that the WLAN connection has been
established.
3. Start your application, e.g. Internet browser or e-mail program.
If you cannot establish a connection, the automatic activation of a
standard data connection may be disabled in your system. Then you can
start a connection manually.
How to establish a connection manually see Start or stop a Standard
connection on page 32 or Start or stop a Streaming connection on
page 33 for detailed instructions. To learn more about the web interface
see Access and navigate the web interface on page 69.
If you want to change the start-up mode of the standard data
connection contact your system administrator to change the setting in
your network user group for Automatic activation to Enabled or
Disabled. This is described in detail in the AVIATOR 200/300/350
Installation and maintenance manual.
Note
To access the WLAN for the first time you must enter the
Network Name (SSID) and the encryption key, if any.
WLAN access details Your AVIATOR system
Network Name (SSID)
Encryption key
Chapter 2: Get started
20 Make the first call
Make the first call
Introduction
The following sections provide a short guide to making calls. For more
detailed information, see Make or answer a phone call on page 38.
If you want to use a SIP-enabled IP handset to make a call see Use a SIP-
enabled IP handset or smartphone on page 51.
Make a call (air to ground)
To make a call from a phone or handset connected to the system, press
00 <country code> <phone number> followed by # or off-hook key.
Example: To call Cobham SATCOM VA in USA that has the country code
1 and the phone number 7574639557 press
00 1 7574639557 #
Call a handset in the aircraft (ground to air)
You find the voice numbers in the documentation in the aircraft cabin or
from your service provider. They may also figure on the quick guide. Make
sure you have the international dialling code for the country you want to
call from.To make a call to a phone connected to the AVIATOR
200/300/350 system (ground to air), dial
+ <Mobile number>
•+ is the prefix used in front of the country code for international calls.
The Prefix depends on from which country you make the call. It is 011 if
you call from the USA.
•Mobile number: The mobile number of the system you are calling. The
first part of the number is always 870, which is the “country code” for
the SwiftBroadband system.
Note
There are two Voice numbers, one for 3.1 kHz Audio and one for
Standard Voice.
Chapter 2: Get started
Make the first call 21
2222
Get started
Example: If you are calling from the USA and the mobile number for
standard voice is 870772420567 on your system, and you
want to make a call to the system, dial 011 870 772420567.
Voice mail for SwiftBroadband
If a call to the AVIATOR 200/300/350 system is not answered the caller can
leave a voice mail message with Inmarsat’s voice mail service. Then an SMS
is sent to the AVIATOR 200/300/350 messaging system to alert you that
there is a voice mail message. For further details see To receive a voice mail
message on page 41.
Make a call from one AVIATOR system to another
To make a call from one system to another, press 00 <Mobile number>.
Note
If you have connected a fax, make sure that the incoming call
type on that 2-wire interface is set to 3.1 kHz Audio. This is to
avoid that the fax rings and answers an incoming Standard call.
This is usually taken care of during initial configuration of the
system. See the AVIATOR 200/300/350 installation and
maintenance manual for further information.
Chapter 2: Get started
22 Make the first call
23
Chapter 3
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Operate the system
Operate the system 3
In this chapter
In this chapter you learn in detailed step-by-step descriptions about:
•Use a computer (most common applications)
•Use a phone or fax machine
•Use a SIP-enabled IP handset or smartphone
•SMS service
•SB-Safety Voice
Selected scenarios
The application examples in this chapter are mainly based on the default
configuration and some typical application scenarios. If you have specific
requirements to the interface setup and configuration of your system refer
to the AVIATOR 200/300/350 Installation and maintenance manual.
Tool for setup and use: The web interface
Use the built-in web interface of the SwiftBroadband Unit (SBU) to access
the system settings. The web interface is accessed from a computer
connected to one of the LAN connectors or using the WLAN interface of
the SBU. The web interface is shown in an Internet browser. No additional
installation of software is needed.
In this manual you find information and instructions for the parts of the
web interface that you might need when using the system. The parts of the
web interface that deal with installation, configuration or maintenance are
described in detail in the AVIATOR 200/300/350 Installation and
maintenance manual.
Chapter 3: Operate the system
24
The following drawing shows the menus available in the web interface. The
topics in gray are mainly used during installation and maintenance of the
system, they are described in detail in the AVIATOR 200/300/350
Installation and maintenance manual.
For more detailed information about using the web interface see Advanced
use on page 65.
Services and interfaces
The following table shows the supported combinations of services and
interfaces, and which types of equipment can be used.
Mobile numbers
Inbox
Write message
Outbox
Sent
Message settings
Outgoing calls
Received calls
Missed calls
Standard data sessions
Streaming data sessions
Call charges
Log handling
Data limits
Profiles
Traffic flow filters
SIM PIN
SIM Lock
User permissions
Remote management
Remote activation
Restricted dialing
DASHBOARD
CONNECT
PHONE BOOK
MESSAGES
CALLS
SETTINGS
ADMINISTRATION
HELPDESK
SITE MAP
The gray topics are mainly
used during installation and
maintenance. They are
described in detail in the
Installation and maintenance
manual.
Event list
Event log
Self test
Chapter 3: Operate the system
25
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Operate the system
Service
Interface on the system
Phone/Fax
(RJ 11)
LAN (RJ 45) or
Wireless ISDN (RJ 45)
Circuit Switched
3.1 kHz
Audio
(Premium
voice)a
Analog
telephone
SIP-enabled IP
handset
ISDN telephone
G3 Fax machine G4 Fax machine
(If it supports G3 Fax)
Secure
telephone
STU/FNBDT
Standard
Voice
(AMBE)
Analog
telephone
SIP-enabled IP
handset
ISDN telephone
Data,
UDI or
RDIab
G4 fax machine,
computer with ISDN
interface or secure
communications
Packet Switched
Data
multi-user
Computer or
smartphone
Data
single-user
Computer or
smartphone
Multi-
voice
SIP-enabled IP
handset
SMS Computer with
web interface
a. AVIATOR 300 with IGA (Class 7): Elevation angle must be larger than 45°.
AVIATOR 200 with LGA (Class 15): This service is not available.
For current support of Inmarsat services check at
http://www.inmarsat.com/Services/Aeronautical/SwiftBroadband/.
b. Check with your service provider that the RDI service is available on the Ground
Infrastructure network.
Chapter 3: Operate the system
26 Use a computer
Use a computer
LAN and WLAN interfaces
If the Built-In Router option is activated in your system you can connect
several PCs and other IP devices to the AVIATOR 200/300/350 system.
Then the system operates as a router. It handles IP data traffic so the
AVIATOR 200/300/350 system can be used with multiple computers for e-
mail, Internet access, VPN, intranet and other applications that use the
packet switched connection.
If you have purchased the Wireless Option you can connect multiple
computers and other IP devices to the system via the Wireless Access Point.
For more information on these options see Built-in router and Wireless
options on page 5.
To connect a computer to the AVIATOR 200/300/350 system you have
several possibilities:
• Use one of the six LAN connectors (Ethernet) to connect user
computers or other LAN equipment. Check how many of the LAN
connectors are available in your installation and where to find them in
the cabin.
• If available, use the Wireless Option to connect computers and other
devices using IP to the network. For this you need the network name
(SSID) and encryption key, if any.
There is also the front Maintenance connector on the front plate of the
SwiftBroadband Unit. This connector may not be accessible during flight. It
is reserved for service and maintenance purposes.
Customize network use
With the built-in router functionality the AVIATOR 200/300/350 system
offers a flexible use of the data channel of the SwiftBroadband service. The
system administrator can configure the use of the data channel by defining
Chapter 3: Operate the system
Use a computer 27
3333
Operate the system
network user groups and profiles. The following picture gives an overview
over the parameters and functions involved.
An IP device that is connected to the AVIATOR 200/300/350 system will
automatically be assigned to the default network user group, if it is not
specified otherwise. The default setting of this group is a standard data
connection with automatic IP address allocation and automatic activation
of the connection.
The AVIATOR 200/300/350 system is flexible and can be configured to
specific requirements for your network use, e.g. manual activation of the
Internet connection, activating video streaming, a server on the network or
a fixed IP address on one of the devices. For this you need to set-up
network groups with specific primary and/or secondary profiles. You can
find detailed description in the AVIATOR 200/300/350 Installation and
maintenance manual.
Network user groups
To manage the use of the bandwidth and the applications allowed for the
individual user the system administrator can set up network user groups.
The following paragraphs describe how network user groups are used in the
AVIATOR 200/300/350 system.
When you connect an IP device (a computer, smartphone, etc.) to the
AVIATOR 200/300/350 system the system will find out which network user
group the device belongs to. To do this the system uses the following
information:
• The port the device is connected to, i.e. one of the 6 Ethernet ports,
Wireless or the SBU maintenance connector (reserved for service and
maintenance).
• The device’s IP address.
MAC address
IP address
LAN port
Network
user
group
Primary
profile
Secondary
profile
Traffic flow
filters
Desired IP
connection
Chapter 3: Operate the system
28 Use a computer
• The device’s MAC address.
In the default configuration of the network user group called DEFAULT
GROUP a specific IP address or the unit’s MAC address are typically not
needed. The DEFAULT GROUP uses the background IP data connection.
If you want to read more about how to customize the system and how to
set up network user groups and traffic profiles to meet specific data traffic
requirements see the AVIATOR 200/300/350 Installation and maintenance
manual.
Connect to the Internet
You can connect your PC or other IP devices e.g. your smartphone to the
Internet and use e-mail, VPN, file transfer applications etc. The following
sections describe two typical applications: Starting a standard data
connection and a streaming data connection.
Access the web interface in the AVIATOR 200/300/350 system
When the computer and the AVIATOR 200/300/350 system are ready you
can access the built-in web interface of the system to display various
information, use the SMS service or start and stop a data connection.
To check the connection of your computer to the web interface of the
system do as follows:
1. Power up your computer.
2. For LAN: Connect your LAN cable (standard Ethernet) between the
network connector on your computer and one of the LAN connectors
installed in the aircraft.
For WLAN: Check that the WLAN icon in the status bar of your
operating system indicates that the WLAN connection has been
established.
3. Open your Internet browser and enter the default IP address of the
AVIATOR 200/300/350 system: http://192.168.0.1.
Note
To access the WLAN for the first time you must enter the
Network Name (SSID) and the encryption key, if any. For
further details see WLAN access details on page 19.
Chapter 3: Operate the system
Use a computer 29
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Operate the system
You may have to disable the Proxy server settings in your browser. For
further information, see Proxy server settings on page 67.
4. The web interface opens and the page DASHBOARD is displayed. On
the Dashboard you see the current system information (Example below:
AVIATOR 300).
You can configure the system to your specific requirements. This is typically
done during the installation and initial setup of the system. See the
AVIATOR 200/300/350 Installation and maintenance manual for detailed
information how to customize the interfaces of the system and how to set
up network user groups and profiles to manage data traffic and bandwidth
usage.
Chapter 3: Operate the system
30 Use a computer
Unintended use of bandwidth
The system default setting is automatic activation of a standard data
connection. With this setup you connect the PC to the cabin network and
start using the applications. You do not have to connect to the web
interface to start using the services, it is plug-and-play. This setting involves
a high risk of being charged for airtime and bandwidth when connected
computers perform automatic software updates. These updates are not
limited to the Windows system itself, but also other installed programs ( e.g.
browsers, Java and Media or Flash players) might do updates. Some do
updates even without prompting before the download is complete.
To avoid unintended use of bandwidth through automated background
services the system can be set to not automatically connect to the Internet
when you connect your computer or other IP equipment (PDA, smartphone,
webcam, etc.) to the network interface. You set this in the web interface.
However, selecting manual activation alone will not prevent these updates,
but only delay them until the connection is activated. The only way to be
sure is to disable updates in all programs, which can be a difficult task. Please
check with you IT department for assistance on this. If you want to start a
data connection in this mode you must access the system’s web interface
and activate your data session, standard IP and/or streaming IP, from the
Dashboard.
You can set a limit for the use of data services that can be downloaded over
the AVIATOR 200/300/350 system for safeguard against unintended use of
bandwidth. For further details see Set data limits on page 83.
Note
Online software updates of the connected devices (PC,
smartphone etc.) should only be performed when you are
connected at the office or at home where bandwidth and airtime
are less costly. Check the documentation for the device how to
disable automatic software updates.
Note
Optimize airtime and bandwidth usage: You are charged for
the bandwidth used for automatic software updates. We
recommend to disable this feature in your computer.
Chapter 3: Operate the system
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Understand Standard and Streaming data connections
The SwiftBroadband
network supports
two types of IP data
connections to the
Internet: Standard
data and Streaming
data. The figures on
this page show how
the bandwidth of up
to 432 kbps is used when set-up as Standard connection (left) and as
Standard and Streaming 128 kbps (right).
•With a Standard data connection all users that have signed on the
network share the bandwidth available. This type of connection is ideal
for TCP/IP traffic such as e-mail, file transfer, and Internet and intranet
access. Standard data services are charged by the volume of data
transferred.
•With a Streaming data connection you get a guaranteed, high-priority
connection, ensuring seamless transfer of data with guaranteed bit rate
and Quality of Service. This type of connection is ideal for time-critical
applications like live video over IP. Streaming classes are charged by the
time the service is being used (per minute charge).
The system administrator can set up various types of connections using
network user groups, profiles and traffic flow filters. For information how to
define these most appropriately see the AVIATOR 200/300/350 Installation
and maintenance manual.
Data sessions available for the current user are displayed under PROFILES
ON LAN or STREAMING PROFILES ON LAN at the bottom of the
Dashboard.
Important
You must always close the Streaming connection manually
to finish the connection properly. You must click Stop
streaming in the web interface to close the streaming
connection. It is not enough to disconnect the equipment.
As long as the connection is active you are charged for the
service.
Standard IP
connection Standard IP
connection
Streaming IP
connection
128 kbps
Up to 432 kbps
total data
rate
Up to 432 kbps
total data
rate
Chapter 3: Operate the system
32 Use a computer
The AVIATOR 200/300/350 system supports the use of network user
groups. These network user groups define which type of IP connections are
allowed for each group. Each network user group has then one or more
profiles for various applications. You can only see, start and stop profiles of
the network user group you belong to.
• Primary profiles are listed in the left side and secondary profiles (if any)
are listed to the right.
• Profiles that are currently active are displayed as a link with the text
“Stop <name of profile>”.
• Profiles that are ready to be activated are displayed as a link with the
text “Start <name of profile>”.
Start or stop a Standard connection
On the Dashboard you can see under PROFILES ON LAN whether a standard
connection is active or not.
To start or stop a Standard connection for your Network user group do as
follows:
1. Open your Internet browser and enter the IP address of the AVIATOR
200/300/350 system (default: http://192.168.0.1) to access the
Dashboard of the web interface.
2. Locate PROFILES ON LAN at the bottom of the page.
Note
The system administrator can start and stop data sessions for all
users in the network user groups. For further information, see
Start or stop any data session on page 80.
Chapter 3: Operate the system
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3. Click Start <name of profile>, in this case: Start Standard, or Stop
<name of profile> to stop the connection.
4. Click Refresh to update the current state of the connection(s). Note
that there might be some latency when updating the connection status,
you might have to wait and click Refresh again to update the
Dashboard to the current state.
Start or stop a Streaming connection
The AVIATOR 200 is limited to the streaming classes 8 and 16 kbps.The
AVIATOR 300 supports the streaming classes 8, 16, 32, 64 and 128 kbps.
The AVIATOR 350 supports the streaming classes 8, 16, 32, 64, 128 kbps
and X-Stream. Note that streaming classes are charged by the time the
service is being used (per minute charge). A started Streaming session will
stay active until you manually stop it.
On the Dashboard you can see whether the network user group you belong
to has been set up to support streaming sessions.
To start or stop a streaming session do as follows:
1. Open your Internet browser and enter the IP address of the AVIATOR
200/300/350 system (default: http://192.168.0.1) to access the
Dashboard of the web interface.
2. Locate STREAMING PROFILES ON LAN.
Note
You can only start a Streaming session if the administrator has set
up a Streaming profile for your user group. Contact your system
administrator if you need a streaming connection.
Chapter 3: Operate the system
34 Use a computer
3. Click the link with the name of the Streaming profile that has been set
up for you.
Always manual activation of a Streaming connection
The streaming data connection cannot automatically be activated, you
must start it manually in the web interface. This is a safety measure to
prevent the system from unintended use of bandwidth.
A started Streaming session will stay active until you manually stop it by
clicking on the link for the streaming class on the Dashboard.
Important
If you have selected and started a Streaming connection as
your primary profile, the LAN or WLAN interface will be
running a Streaming connection until you stop it. It is not
enough to disconnect the equipment from the interface to
stop the streaming connection.
Chapter 3: Operate the system
Use a phone or fax machine 35
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Operate the system
Use a phone or fax machine
Available interfaces
Several types of voice equipment connect to the system:
Standard analog phone or G3 fax1 machine: The system has two
phone interfaces for connecting standard analog phones or fax machines.
ISDN phone1 or G4 fax machine1: The system has one ISDN interface
for connecting an ISDN phone or a fax machine.
SIP-enabled IP phone (smartphone): the system has an integrated SIP
server for connecting a SIP-enabled IP phone. For more details on setting up
and using a SIP-enabled IP phone see Use a SIP-enabled IP handset or
smartphone on page 51.
Check the cabin installation to locate the connectors for telephones and fax
machine.
For information on how to connect to the interfaces, see the AVIATOR
200/300/350 Installation and maintenance manual.
Select a call type
This is typically set up during initial configuration of the system.
The phone connection can use one of the following call types:
•Standard Voice: a low-tariff voice connection compressed to 4.0 kbps,
•3.1 kHz Audio1: a high quality connection used for Premium Voice, G.3
fax or analog modem,
•UDI or RDI1 (only on ISDN interface): used for G4 fax or data
The default setting for an AVIATOR 200/300/350 system is standard voice.
1. AVIATOR 200 with LGA (Class 15): This service is not available.
AVIATOR 300 with IGA (Class 7): The elevation angle must be larger than
45°.
Chapter 3: Operate the system
36 Use a phone or fax machine
In the web interface you can set up which type of connection to use when
you make or receive a call from the Phone/Fax or ISDN interface or from an
IP handset connected to the LAN interface.
Example: If you always have a fax connected to the same Phone/Fax
interface you can set this interface to 3.1 kHz Audio only. This
will mean that if an incoming Standard Voice call is received,
this Phone/Fax interface will not ring. For details how to set up
the interfaces see the AVIATOR 200/300/350 Installation and
maintenance manual.
When connecting a G4 fax or a modem to the ISDN interface in the system
you must use UDI.
To select the default outgoing call type
This is typically set up during initial configuration of the system.
You can set the default outgoing call type in the web interface. To select the
default call type for outgoing calls, do as follows:
•For ISDN: Select the call type in the web interface under SETTINGS >
ISDN.
For further information, see the AVIATOR 200/300/350 Installation and
maintenance manual.
•For Phone/Fax:. Select the call type for each port in the web interface
under SETTINGS > Phone/Fax. For further information, see the
AVIATOR 200/300/350 Installation and maintenance manual.
To override the default outgoing call type
To override the default setting for a specific outgoing call, do as follows:
•To use Standard Voice for the call, dial 1* before the number.
•To use 3.1 kHz Audio for the call, dial 2* before the number.
Note
Modem or fax: When connecting a fax or a modem to the
Phone/Fax interface you must use 3.1 kHz Audio.
Chapter 3: Operate the system
Use a phone or fax machine 37
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Operate the system
Example: To call Cobham SATCOM VA in USA that has the country code
1 and the phone number 7574639557, forcing the connection
to use Standard Voice, press 1* 00 1 7574639557 followed
by # if calling from an analog or ISDN phone.
Phone numbers for incoming 3.1 kHz Audio (Premium voice) and
Standard Voice
The two circuit-switched services 3.1 kHz Audio (Premium voice) and
Standard Voice have separate phone numbers. This way, a person calling a
phone connected to the system can select whether to use 3.1 kHz Audio
(Premium voice) or Standard Voice, simply by using the dedicated mobile
phone number. The phone numbers are listed in the documentation from
your service provider. Even though there are two phone numbers to call the
SwiftBroadband system only supports one circuit-switched call at a
time.
If the mobile phone numbers have been entered in the web interface they
are listed and you can look them up as follows:
1. Access the web interface from a connected computer, open a browser
and type the address: http://192.168.0.1 (default address). The
DASHBOARD page is displayed.
2. Select PHONE BOOK > Mobile numbers.
For further information, see View and edit the mobile numbers on page 76.
If the mobile numbers are not available in the web interface, refer to the
documentation from your airtime subscription.
For information on how to make a call to the system, see To make a call to
the system on page 40.
Note
This will not change the default call type, only the type used for
this call.
Note
The call type you are using must be selected in the web interface
(refer to the next section).
Note
There are two Voice numbers, one for 3.1 kHz Audio and one for
Standard voice.
Chapter 3: Operate the system
38 Use a phone or fax machine
To select the incoming call type
This is typically set-up during initial configuration of the system.
To select which call types are accepted for an incoming call do as follows:
1. Access the web interface from a connected computer by opening a
browser and typing the address: http://192.168.0.1. The
DASHBOARD page is displayed.
2. For ISDN: Select the call type under SETTINGS > ISDN.
For Phone/Fax: Select the call type for each port under SETTINGS >
Phone/Fax.
For further information, see the AVIATOR 200/300/350 Installation and
maintenance manual.
Make or answer a phone call
Analog phone, ISDN phone or SIP-enabled IP
handset
There are different methods for activating a call, depending on the type of
phone:
•Analog phone or ISDN phone: Dial the number and press #.
•SIP-enabled IP handset: Dial the number and press the off-hook key.
To make a call
You have different options for making a call:
•Short Dial. If the number you want to call is in the phone book of the
system, you can use the Short Dial number. You find this number in the
web interface under PHONE BOOK, first column Entry.
Dial 00 <Short Dial> followed by # or off-hook key.
Example: To call entry number 4 in the phone book,
dial 004 followed by # or off-hook key.
Chapter 3: Operate the system
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Operate the system
•Manual Dial. Dial 00 <country code> <phone number> followed by
# or off-hook key.
Example: To call Cobham SATCOM VA in USA that has the country
code 1 and the phone number 7574639557 press 00 1
7574639557 followed by # if calling from an analog or
ISDN phone.
If there was an error establishing the connection, refer to the
Troubleshooting Guide on page 99.
Dial timeout1
When you place a call, the SBU needs a timeout after the last digit dialed
before the SBU can make the call. The timeout is approximately 5 seconds.
You can bypass this timeout by using the "#" key.
To answer a call.
To be able to receive a call, the phone must be connected to the relevant
interface of the SBU.
By default, all devices connected to the phone/fax interface, the ISDN
interface or the WLAN access point will ring when one of the mobile
numbers is called. Note, however, that this depends on the call type settings
made during initial configuration of the system. For further details on how
to set up the individual interfaces see the AVIATOR 200/300/350
Installation and maintenance manual and the documentation for your cabin
installation. You can see the current setting of the interfaces in the web
interface, see Access the web interface in the AVIATOR 200/300/350
system on page 28.
1. For 2-wire handsets and software version 4.00 or higher.
Chapter 3: Operate the system
40 Use a phone or fax machine
Call log
You can recall information of all incoming, outgoing and missed calls, as well
as standard and streaming data sessions. This data is stored in the call log of
the system. To view information on all calls do as follows:
1. Access the web interface from a connected computer, open a browser
and type the address: http://192.168.0.1 (default).
The DASHBOARD page is displayed.
2. Click CALLS. For further information, see Use the Call log on page 77.
If power to the system is interrupted, the information on the currently
ongoing calls (connection time) and data sessions (transferred data) cannot
be saved. This means that the airtime and bandwidth usage registered in the
Call log may be slightly inaccurate.
To make a call to the system
To make a call to a phone connected to the system do as follows:
Dial + <Mobile number>
+ is the prefix used in front of the country code for international calls.
Mobile number: The first part of the mobile number is always 870, which
is the prefix (“country code”) for the SwiftBroadband system.
Example: If you are calling from the USA and the mobile number for
standard voice is 870772420567 on your system, and you
want to make a call to the system, dial 011 870 772420567.
The phone numbers are listed in the documentation from your service
provider. If the mobile numbers are listed in the web interface, you can look
them up as follows:
1. Access the web interface from a connected computer, open a browser
and type the address: http://192.168.0.1 (default). The DASHBOARD
page is displayed.
2. Select PHONE BOOK > Mobile numbers. For further information, see
View and edit the mobile numbers on page 76.
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If the mobile numbers are not available in the web interface, see the
documentation from your service provider.
To receive a voice mail message
If a call to the AVIATOR 200/300/350 system is not answered the caller can
leave a voice mail message with Inmarsat’s voice mail service. Then an SMS
is sent to the AVIATOR 200/300/350 messaging system to alert you that
there is a voice message with the contents:
•Number called from
• Date and time the voice mail message has been received
• Number to call to listen to the voice mail message.
To see that a new SMS has arrived you open the web interface. For further
details see SMS service on page 53 and View the Voice mail number on
page 79.
On first-time use the voice mail box at Inmarsat’s voice mail service must be
configured, follow the instructions given when you call the number to listen
to a voice mail message.
To make local phone calls
You can make local calls between various phones connected to the system.
Local phone numbers always start with 0. For an overview of the numbers,
see Special-purpose and local numbers on page 42.
To make a local call do as follows:
Dial <local number> followed by # or off-hook key.
Local numbers of analog phones, ISDN phones and IP handsets are assigned
according to the table in Special-purpose and local numbers on page 42.
Note that if you are using local numbers for ISDN and SIP enabled IP
devices, the numbers must be programmed in the devices. For further
information refer to the documentation for your device.
Note
There are two Voice numbers, one for 3.1 kHz Audio and one for
Standard Voice.
Chapter 3: Operate the system
42 Use a phone or fax machine
Special-purpose and local numbers
The following list shows the allocated special-purpose numbers.
Number Function
0 * followed by # or off-hook key Redial last called number on this interface.
00 * followed by # or off-hook
key
Redial last answered call on this interface.
Note: If the last answered number is an
unlisted number, you will not be allowed to
dial back.
00 followed by one of the
numbers 1-199 and # or off-hook
key
Short dial phone numbers in phone book.
0300 followed by # or off-hook
key
Local call broadcast to both analog phones.
0 followed by one of the numbers
301-302 and # or off-hook key
Local call to analog phone.
0400 followed by # or off-hook
key
Local call broadcast to all ISDN phones.a
a. Note that the local number must be programmed in the ISDN and SIP-enabled IP
phone.
0 followed by one of the numbers
401-402 and # or off-hook key
Local call to ISDN phone.a
0500 followed by # or off-hook
key
Local call broadcast to all IP handsets.a
0 followed by one of the numbers
501-516 and # or off-hook key
Local call to SIP-enabled IP handset.a
0900 followed by # or off-hook
key
Local call broadcast to all handsets.
Chapter 3: Operate the system
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Dialing prefixes
Apart from the numbers above, you can use the following dialing prefixes
before the number:
Prefix Function
1* Forces the connection to use Standard Voice.
2* Forces the connection to use 3.1 kHz Audio.
#31# Hides the caller’s phone number to the recipient.
*31# Shows the caller’s phone number to the recipient
where it would otherwise be hidden, e.g. because the
number is an ex-directory number.
R The following key-presses should activate a
supplementary services function supported by the
system. These function are described in the following
sections.
Chapter 3: Operate the system
44 Use a phone or fax machine
To handle waiting calls
During a local or external call, if a second party attempts to make contact
with you, you may hear a Call Waiting indication. This indication is two
beeps and a pause of 3 seconds, then two beeps again etc. If no action is
taken, the waiting call is released after a time-out period.
In the web interface you can enable or disable the call waiting indication.
For further information how to set-up the call waiting function see the
AVIATOR 200/300/350 Installation and maintenance manual.
How to handle waiting calls depends on the type of phone. For analog 2-
wire phones with an R key follow the instructions in the table below.
For information how to handle waiting calls using the AVIATOR Wireless
Handset see the user manual of the AVIATOR Wireless Handset.
If you want to: Do as follows:
Clear the current call, and
accept the waiting call.
Press R 1 #, within the time-out period.
Hold the current call, and
accept the waiting call.
Press R 2 #, within the time-out period.
Ignore the waiting call. Take no action.
Reject the waiting call. Press R 0 #, within the time-out period.
Note
The SwiftBroadband system only supports one circuit-switched
call at a time per AVIATOR 200/300/350 system.
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To hold a call
During a local or external call, you may place the initial call on hold while
another call is made.
How to put a call on hold depends on the type of phone. For analog 2-wire
phones with an R key follow the instructions in the table below.
For information how to hold a call using the AVIATOR Wireless Handset see
the user manual of the AVIATOR Wireless Handset.
If you want to: Do as follows:
Place a call on hold. Press R 2 #.
Place the existing call on
hold and establish a new
call.
Press R and dial the second phone number
followed by #.
Shuttle between the two
calls.
Press R 2 #
(irrespective of whether the second call
was acquired using Call Hold or acceptance
of Call Waiting.)
Clear the held call, if no
waiting call exists.
Press R 0 #.
Clear an active call and
return to the held call.
Press R 1 #.
Note that this is only possible if no waiting
call exists.
Note
The SwiftBroadband system only supports one circuit-switched
call at a time per AVIATOR 200/300/350 system.
Chapter 3: Operate the system
46 Use a phone or fax machine
To transfer a call
When you receive a call, you can transfer this call to another phone
connected to the system.
How to transfer the incoming call to another phone or headset depends on
the type of phone. For analog 2-wire phones with an R key follow the
instructions listed below.
1. Press R 4 * <local number> #.
The phone with the local number you dialed starts to ring.
2. You now have two options.
• Hang up. The phone or headset you transferred the call to continues
to ring. When the call is answered, a connection is established
between the initial caller and the new recipient.
• Do not hang up. When the new recipient answers, you can have a
conversation before hanging up. When you hang up, the call is
handed over to the initial caller.
For information how to transfer a call using the AVIATOR Wireless Handset
see the user manual of the AVIATOR Wireless Handset.
To make a multi-party call
How to make a multi-party call depends on the type of phone. For analog 2-
wire phones with an R key follow the instructions listed below.
Note
The SwiftBroadband system only supports one circuit-switched
call at a time per AVIATOR 200/300/350 system.
Ground
Conference
Air
Phone call
(SwiftBroadband)
Conference call (SBU)
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When you have an already established call you can initiate a conference call
by using the following options:
For information how to make a multi-party call using the AVIATOR Wireless
Handset see the user manual of the AVIATOR Wireless Handset.
To forward a call
You can set up the system to automatically forward incoming calls to
another phone number. This information is saved in the SwiftBroadband
network so it is available when the call cannot be put through and must be
forwarded. This service is usually setup by the airtime provider.
To forward incoming calls do as follows:
1. Select SETTINGS > Common > Call forward from the left navigation
pane.
If you want to: Do as follows:
Add an incoming
call announced by
the Call Waiting
indication.
Press R 2 #, the already established call is put on hold
and the incoming call is connected for you to have
an initial conversation with the caller before the call
is added to the conference call.
Then press R 3 #, you are returned to the held calls
and the incoming call is joined in the conference call.
Initiate a new call
and have it joined
to the already
existing call.
Press R <phone number> #, to initiate a new call
and have an initial conversation before the call is
added to the conference call.
Then press R 3 #, you are returned to the held calls
and the initiated call is joined in the conference call.
Clear all calls. Press R 1 # or alternatively just hang-up.
Chapter 3: Operate the system
48 Use a phone or fax machine
2. Click OK next to Read current settings to display the phone numbers
for call forwarding for the subscription or what you have entered. These
numbers are operator controlled and come with your airtime
subscription (default). A message saying Operation in progress,
please wait. is displayed.
3. For each call type, select Enabled next to the situation(s) in which you
want to forward incoming calls.
4. Next to the enabled items, you can type in a phone number to forward
the call to. If you have selected Forward if no reply, select from the
drop-down list the period of time the system should wait before
forwarding the call.
5. Click Apply.
Note
Allow sufficient time for the system to read the current
settings over the satellite connection.
Chapter 3: Operate the system
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Send or receive a fax message
Delay before time-out
When sending or receiving fax messages over a satellite connection, the fax
units at each end of the transmission line must be capable of handling
longer delays without timing out. Some fax machines have an Overseas
mode, which enables the unit to handle the long delays. Make sure that your
fax machine is set to allow long delays before time-out.
To send a fax message from the system (air to ground)
The fax machine must be connected to the Phone/Fax interface or the
ISDN interface of the system. See the AVIATOR 200/300/350 Installation
and maintenance manual for further details.
3.1 kHz Audio must be used for an analog fax machine. See To select the
default outgoing call type on page 36.
UDI must be used for an ISDN G4 fax machine, refer to the AVIATOR
200/300/350 Installation and maintenance manual for details how to
configure the ISDN interface.
To send a fax from a fax machine connected to the system, dial
00 <country code> <phone number> #
Example: To send a fax to Cobham SATCOM VA in the USA (the number
+1 757 463 9581), dial 00 1 757 463 9581 #
Note
Only AVIATOR 300 and AVIATOR 350.
Note
In case the default setting in the web interface is not 3.1 kHz
Audio, dial 2 * before the number, to force the connection to use
3.1 kHz Audio for fax use. For further information, see To
override the default outgoing call type on page 36.
Chapter 3: Operate the system
50 Use a phone or fax machine
To send a fax message to the system (ground to air)
To send a fax message to the system, dial
+ <Mobile number> #
•+ is the prefix used in front of the country code for international calls.
•Mobile number. The first part of the mobile number is always 870,
which is the “country code” for the SwiftBroadband system.
To send a fax to a G3 fax use the 3.1 kHz Audio mobile number
To send a fax to an ISDN G4 fax use the UDI number.
The numbers are listed in the documentation from your service provider.
If the mobile numbers are listed in the web interface, you can look them
up as follows:
Connect a computer, access the web interface and select PHONE
BOOK > Mobile numbers. For further information, see View and edit
the mobile numbers on page 76.
To receive a fax message
An analog fax machine connected to the system can only receive a fax with
3.1 kHz Audio. Refer to To select the incoming call type on page 38.
An ISDN G4 fax machine connected to the AVIATOR 200/300/350 system
can only receive a fax with a call type UDI.
Note
There are four mobile numbers, one for 3.1 kHz Audio, one for
Standard voice, one for UDI and one for RDI.
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Use a SIP-enabled IP handset or
smartphone
SIP-enabled wireless IP handset or smartphone
The AVIATOR 200/300/350 system has in integrated SIP server. If your
mobile phone or smartphone is a SIP enabled IP handset, it has a SIP client.
Then you can set it up and use it to make phone calls or use other data
services using the SwiftBroadband service.
Once set-up, you can use the SIP-enabled IP handset as a local phone during
flight. When calling you use the SwiftBroadband service and the
SwiftBroadband mobile numbers. The call costs will be charged to the
SwiftBroadband subscriber. The call receiver will be called up from the
system’s 870 number (Area code for Inmarsat satcom services).
When your device is connected to the SIP server of the AVIATOR
200/300/350 system you cannot be called at your own mobile number and
you cannot send or receive SMS messages.
Where to get a SIP client application
If your smartphone does not have a SIP client, you can download one e.g.
from one of the links below:
• Apple iPhone App store (www.apple.com/iphone/from-the-app-store/)
• Android Market (www.androidauthority.com)
Note
Check whether your mobile phone or PDA has a wireless interface
and an integrated SIP client.
Note
The SIP client is a third party application. Cobham SATCOM does
not offer technical support for it.
Chapter 3: Operate the system
52 Use a SIP-enabled IP handset or smartphone
Set up a SIP-enabled wireless IP handset
To set up a SIP enabled IP handset, do as follows:
1. Connect to the Wireless access point of the AVIATOR system.
Check that the WLAN icon in the handset display indicates that the
WLAN connection has been established. If your WLAN is encrypted
check with your system administrator how to proceed to access the
encrypted WLAN network.
2. Connect to the SIP server of the AVIATOR 200/300/350 system. See the
user manual of your IP handset for guidelines how to establish a
connection to a SIP server. For this you may need to enter the following
details into the device:
• SIP server name, port and address, default: 192.168.0.1
•User name
•Password
•Codec priority
•Realm
• Audio configuration, Silence support
User name: When connecting to a SwiftBroadband Unit, the user name
should be a local number, i.e. 05xx. This must be configured in the built-in
web interface under SETTINGS > IP handsets.
Password: When connecting to a SwiftBroadband Unit, the password is the
local number for this phone. It is a number in the range of 0501 to 0516
which is not yet assigned to other IP phones. The password must match the
IP Handset password entered in the SwiftBroadband Unit.
Codec priority: Select the codec type that should have the highest
priority. You may select G.711 A-LAW.
Realm: If asked for Realm, enter the serial number of the AVIATOR
200/300/350 SBU.
Audio configuration, Silence support enable: Set to no. The phone
should not stop sending data packets even though there is silence and no
one speaks.
Chapter 3: Operate the system
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Having established this connection you can make calls with SIP-enabled IP
handset and it can be called to, also as a local phone of the AVIATOR
200/300/350system.
SMS service
Introduction
The integrated SMS service lets you send and receive short text messages
from and to the AVIATOR 200/300/350 system. Theses messages are public
and stored in the system, they can be viewed by all system users. The SMS
service is used to alert you that a voice mail has been received.
The AVIATOR 200/300/350 message service does not manage personal
SMS messages to and from personal IP devices.
To send an SMS message
You can send and receive SMS messages using the AVIATOR 200/300/350
system. To do this you must connect a computer to the system using a LAN
or WLAN connection and access the web interface.
To send an SMS message from the system, do as follows:
1. Access the web interface from a connected computer, open a browser
and type the address: http://192.168.0.1 (default). The DASHBOARD
page is displayed.
2. Click MESSAGES from the left navigation pane.
This page contains new incoming messages. On this page you can
archive the messages and move them to the Inbox or you can delete a
message.
3. In the left navigation pane, click Write message.
Note
All charges for calls and data sessions are billed to the AVIATOR
200/300/350 system.
Chapter 3: Operate the system
54 SMS service
4. Type in the message in the Write new message field.
If the message text is too long for one SMS, the message is sent as two
or more SMS messages. The field below the message field shows the
number of SMS messages used to send the message.
5. Type in the phone number in the Recipient field.
Remember 00 or + and country code (e.g. 00 45 for Denmark or 00 1
for USA).
6. Select whether or not you want Delivery notification for this SMS
message.
If you click Yes, the Status column in the Sent folder will show the status
of your message when it has been sent.
You can set up delivery notification generally for all SMS messages. This
setting is used by default when you send a message. For further
information, see Configure message settings on page 59.
7. Click Send.
The message is now sent and moved to the Sent folder.
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One SMS messages can have 160 characters. However, the system will allow
you to input a longer message, which will then be divided up and sent as
multiple SMS text messages. Have this in mind when you write messages.
The more messages you have to send, the more transferred data you are
charged for.
Options for messages in the Outbox
Messages in the Outbox are messages that have not been sent, e.g. because
the system was not online when you attempted to send the messages.
To access the Outbox, click MESSAGES > Outbox from the navigation
pane.
You have the following options for messages in the Outbox:
• When the system is online, click Resend next to the message you want
to send. When the Write message page opens, click Send.
The system now attempts to send the message again. To make sure the
message has been sent, look in the Sent folder.
•Click Delete next to a message to delete it.
•Click Delete all messages in Outbox to delete all the messages.
Important
If the system is not online when you attempt to send a
message, the message is moved to the Outbox instead of the
Sent folder. Messages in the Outbox are not automatically
sent when the system goes online. For further information
on the Outbox, see the next section, Options for messages
in the Outbox. To make sure a message has been sent, check
that it has been moved to the Sent folder.
Note
The original message remains in the Outbox. When you have
succeeded in sending the message you may want to delete it
from the Outbox.
Chapter 3: Operate the system
56 SMS service
Options for messages in the Sent folder
The Sent folder contains SMS messages that have been sent.
To access the Sent folder, select MESSAGES > Sent from the navigation
pane.
The Status column shows the status of each message, if you have selected
Delivery notification when sending the message.
From the Sent folder you have the following options:
•Click Resend next to a message you want to send again.
When the Write message page opens, click Send.
The system now attempts to send the message again. To make sure the
message has been sent, look in the Sent folder. There should now be two
copies of the sent message.
•Click Forward next to a message you want to forward.
Type in the phone number of the new recipient and click Send.
The system now attempts to send the message to the new recipient. To
make sure the message has been sent, look in the Sent folder.
•Click Delete next to a message to delete it.
•Click Delete all sent messages to delete all the messages.
Send an SMS message to the system
You can send an SMS message to the system e.g. from a mobile phone,
using one of the system’s mobile numbers for voice. Dial
+ <Mobile number>
The first part of the mobile number is always 870, which is the “country
code” for the SwiftBroadband system. If the mobile numbers are listed in
the web interface, you can look them up as follows:
Select PHONE BOOK > Mobile numbers. If the mobile numbers are not
listed in the web interface, refer to your service provider.
Note
There are two Voice numbers, one for 3.1 kHz Audio and one for
Standard Voice.
Chapter 3: Operate the system
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Receive a message
If a message has arrived, the icon bar at the top of the web interface shows
an unopened envelope. Click the envelope to see the new message(s).
Otherwise, to see new messages click MESSAGES from the left navigation
pane. The page shows new incoming messages.
The message icon disappears when all the messages on this page have been
archived or deleted.
If the message is not an SMS message but information of voice mail, call
your voice mail service number to hear the voice mail. The voice mail
number is displayed together with the message.
When using the voice mail service for the first time you must configure your
voice mailbox with your welcome greetings. Follow the instructions given
by the voice mail system.
To find your voice mail number, select MESSAGES > Message settings
from the left navigation pane and locate the Voice mail number.
Note that the voice mail number is only shown if it is available on the SIM
card. Otherwise, refer to the information from your service provider.
Note
The system does not accept more than 100 incoming messages
(including read and unread messages). If you have received 100
messages, you have to delete some of them in order to free space
for new messages. Otherwise, the new messages are rejected.
Chapter 3: Operate the system
58 SMS service
Options for new SMS messages
To see new messages, click MESSAGES from the left navigation pane.
Besides viewing the new messages, you have a number of options for what
to do with each message:
•Click Archive to move it to your Inbox containing read messages.
•Click Reply to reply to a message.
Then type in your reply and click Send.
For information on how to include the original message in your reply,
see To set up the default message options on page 59.
•Click Forward to forward a message to someone.
Then type in the phone number in the Recipient field and click Send.
• If you want to move all the new messages, click Move all new
messages to Inbox.
Options for SMS messages in the Inbox
The messages in the Inbox are the incoming messages that have been
archives from the list of new messages.
From the Inbox, you have the following options:
•Click Reply to reply to a message.
Then type in your reply and click Send.
For information on how to include the original message in your reply,
see To set up the default message options on page 59.
•Click Forward to forward a message to someone.
Then type in the phone number in the Recipient field and click Send.
•Click Delete to delete the message.
•Click Delete all messages in Inbox to delete all read messages in the
Inbox.
Note
New messages cannot be deleted until they have been
archived and moved to the Inbox.
Chapter 3: Operate the system
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Configure message settings
To set up the default message options
You can set up general options for outgoing messages. These settings apply
by default to all outgoing messages. Note, however, that you can change
the Delivery notification setting for an individual message. For further
information, see To send an SMS message on page 53.
To set-up the default message options do as follows:
1. Select MESSAGES > Message settings from the left navigation pane.
2. If you want to include the original message when you reply, select Yes
next to Include message in reply.
3. Select whether or not you want Delivery notification for SMS
messages.
If you click Yes, the Status column in the Sent folder will show the status
of your message when it has been sent.
4. Click Apply.
Chapter 3: Operate the system
60 SMS service
To view or change SMS service center number
The SMS service center number identifies the SMS service center used
when sending and receiving SMS messages. The SMS service center is used
when you send a text message (SMS message) to another user. The
message is stored in the SMS service center which delivers it to the
destination user when they are available.
The SMS service center number is stored on the SIM card.
• To see the SMS service center number, select
MESSAGES > Message settings from the left navigation pane.
• To change the number, click Edit next to SMS service center, change
the number and click Save. Then click Apply to apply all changes in the
page.
The SMS service center number is provided from your service provider.
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SB-Safety Voice
Introduction
This section describes how to use the SB-Safety Voice service. The SB-
Safety Voice Service is an optional service, it is included in software version
4.00 and higher. The handling of calls with priority levels, preemption, visual
and audible annunciation using the SB-Safety Voice service is described.
The SB-Safety Voice service includes:
• Selecting the priority level of the call before placing an outgoing call
• Using external pre-programmed speed-dial numbers with priority level
• Handling the priority level for an active call
• Handling the priority level for an incoming call
• Annunciate the call status and SB-Safety Voice service availability
You can use the SB-Safety Voice service with a dialer or a common 2-wire
headset or handset with optional integrated dialer. An annunciator panel
shows the availability of SB-Safety Voice, incoming call, and the priority of
incoming and active calls. The following table shows the priority levels.
Priority Level Application
Category SATVOICE Call Examples
1
(highest) Safety of Flight
Distress and
Urgency
Inflight Emergency, Rapid
Emergency Descent, Urgent
Sidestep for Weather
2
Operational High (second
highest) Safety of Flight
Flight Safety Altitude Request, ATC
Clearance/Instruction
3
Operational Low (third
highest) Safety of Flight
Regularity of Flight,
Meteorological
Administrative
Air Traffic Information
Service, AOC, Redispatch,
Maintenance
Table 2: Priorities for SATVOICE calls (SB-Safety Voice)a
a. Advisory Circular AC No.20-150B of U.S. Department of Transportation Federal
Aviation Administration
Chapter 3: Operate the system
62 SB-Safety Voice
Make and answer an SB-Safety Voice call from the
cockpit
You can make and answer SB-Safety Voice calls from the cockpit.
Incoming call
Incoming calls are announced with a visible indicator in an annunciator
panel and an audible indicator. The annunciator panel has typically three
functions:
• Showing fail on the SB-Safety Voice service
• Showing an incoming call
• Showing the priority level of the active and incoming call
The following figure shows an example of an annunciator panel.
The SBU indicates the incoming call by lighting the SBB annunciator and
flashing with the priority indicator for indicating the priority level of the
incoming call (1, 2 or 3).
If the aircraft is in a critical flight phase e.g. takeoff and landing, there are no
audible alerts for incoming calls. Then the SBB indication signal will not
indicate an incoming call. The priority level indicators will still flash. If a 2-
wire headset or handset with built-in ringer is used, the ring signal will also
be inhibited. In both cases you can answer the call as normal.
Dialing
Depending on your system setup you may be able to dial manually or you
can use speed dialing from an embedded directory in the dialer. Inmarsat
short codes can also be used.
6$792,&(67$786
&$//35,25,7<
6%%
&$//

)$,/
6%%
)$,/
Note
If you want to make a call with a short code from Inmarsat
(6 digits) or your service provider (5 or less digits), do not use any
call prefix or country code.
Chapter 3: Operate the system
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Placing a call, default priority
All calls are per default defined as priority level 2 calls. The phone numbers
must start with the international call prefix "00" followed by the country
code e.g. "870" for Inmarsat satellite phones. The priority level is shown on
the annunciator panel.
Placing a call with selected priority
If you want to make a call with a selected priority level, you must change
the international call prefix to the phone number.
When dialing numbers the international call prefix can be changed to select
the priority level: "01" for level 1, "02" for level 2 and "03 for level 3. The
phone numbers will look like this:
• Priority level 1: 01 45 XX XX XX XX
• Priority level 2: 02 45 XX XX XX XX (or 00 45 XX XX XX XX)
• Priority level 3: 03 45 XX XX XX XX
(45 is an example of a country code, Denmark in this example)
No matter which priority level the outgoing call has, the phone number
transferred to the built-in telephone exchange is converted to the standard
phone number using 00 as international call prefix. You can see the priority
level of the call in the annunciator panel.
Placing a call, dial timeout
When you place a call, the SBU needs a timeout after the last digit dialed
before the SBU can make the call. The timeout is approximately 5 seconds.
You can bypass this timeout by using the "#" key.
Preemption
If an incoming call of a higher priority than the ongoing call, for example
ongoing call priority 2 and incoming call priority 1, occurs, the active call is
terminated immediately. If the active call is terminated, a preemption tone
for 3 seconds announces the incoming call in the headset or handset. At the
same time the priority level of the new call flashes on the annunciator panel
and then goes solid when the new call is established. The new incoming call
Chapter 3: Operate the system
64 SB-Safety Voice
is automatically transferred to the active phone line. If an incoming call is
refused by its priority, the caller hears a busy tone.
Cabin calls
The cabin user interface has an Ethernet connection for Internet services
and VoIP service via the built-in telephone exchange in the SBU. Incoming
cabin calls are routed to the VoIP headset or handset, if present. If no HS is
present for accepting incoming cabin calls, the call is rejected with a busy
tone. Outgoing calls from the cabin i.e. from the VoIP headset or handset
are placed as a priority level 4 call. A cabin call is preempted by any call to or
from the cockpit.
65
Chapter 4
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Advanced use 4
In this chapter
In this chapter you can read about:
•Get to know the web interface
•Use the phone book
•Use the Call log
•Start or stop any data session
•Preferred satellite
•Call log handling
•Set data limits
•Set up the local exchange function
•Remote management
•Remote activation with SMS
•Restricted dialing
Chapter 4: Advanced use
66 Get to know the web interface
Get to know the web interface
The web interface is built into the system and used
for operating, setting up and configuring the
system.
You can access the web interface from a computer
with a standard Internet browser.
To connect to the web interface
To access the web interface, an Internet browser must be installed on the
computer. Connect your computer to the AVIATOR 200/300/350 system,
using one of the LAN interfaces (up to 6) installed in the aircraft cabin or use
the Wireless connection, if available.
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Proxy server settings
If you are connecting your computer using a LAN or WLAN interface, the
Proxy server settings in your browser must be disabled before accessing
the web interface. Most browsers support disabling of the Proxy server
settings for one specific IP address, so you can disable Proxy server settings
for the web interface only, if you wish. Consult your browser help for
information.
To disable the use of a Proxy server completely, do as follows:
1. In Microsoft Internet Explorer, select Tools > Internet Options >
Connections > LAN Settings.
2. Clear the box labeled Use a proxy server for your LAN.
3. Click OK.
When the proxy server settings are disabled, close and restart your browser.
You may need to change this setting back on return to your Internet
connection.
Note
The following description is for Microsoft Internet Explorer.
If you are using a different browser, the procedure may be
different.
Chapter 4: Advanced use
68 Get to know the web interface
IP address and DNS server address setup
To check whether automatic IP address and DNS server address is obtained
automatically for your computer, do as follows (example for Windows XP):
1. Go to Start > Settings > Control Panel > Network Connections.
2. Right-click on the LAN connection you want to use.
3. Select Properties, highlight Internet Protocol (TCP/IP).
4. Click Properties.
5. Make sure that the following is selected:
- Obtain an IP address automatically
- Obtain DNS server address automatically
Allocating IP addresses and DNS server lookups are handled by the system.
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Access and navigate the web interface
To access the web interface
To access the web interface, do as follows:
1. Connect your computer to the system.
2. Make sure that the AVIATOR 200/300/350 system is fully operational in
the aircraft.
Open your Internet browser and enter the IP address of the system. This is
the internal IP address. The default IP address is 192.168.0.1.
Overview of the web interface
The web interface consists of the following sections (example: AVIATOR
350):
Note
If the IP address has been changed and you do not have the new
address, contact your system administrator and request the new
IP address.
Contents sectionStatus field Icon bar
Navigation pane
Chapter 4: Advanced use
70 Get to know the web interface
•The navigation pane holds the main menu. Clicking an item in the
menu opens a submenu in the navigation pane or a new page in the
contents section.
•The status field shows the signal strength.
•The icon bar shows icons for new SMS messages and for active events,
when relevant. For explanations of the icons, see the next section, Icons
in the icon bar.
•The contents section shows the page selected in the navigation pane.
This section is used for viewing or changing settings, or for performing
actions.
Icons in the icon bar
The following icons may appear in the icon bar in the web interface:
To navigate the web interface
•To expand a menu, click the menu in the navigation pane.
•To access status and settings, click the relevant subject in the
navigation pane or click the relevant icon in the icon bar. The status or
settings are displayed in the contents section.
•To get an overview over the submenus available use the site
map, click SITE MAP in the navigation pane. Click on items in the site
map to go directly to the relevant location.
Icon Explanation
A new SMS message, or information of Voice mail, has arrived.
Click the icon to see new messages or information of Voice
mail. For further information, see Receive a message on
page 57.
An event is active. Click the icon to see a list of active events.
For explanations of the event messages, see the AVIATOR
200/300/350 Installation and maintenance manual. Note that
this icon will remain in the icon bar as long as the event is still
active.
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Use the Dashboard
The Dashboard is the first screen that is displayed when you enter the IP
address of the web interface of the AVIATOR 200/300/350 system. The
Dashboard is used for control and inspection of ongoing communication
and for viewing properties and status of the system and antenna.
Note
Some parts of the web interface may be greyed out if the user
permissions are limited. For information on how to set up user
permissions, see the AVIATOR 200/300/350 Installation and
maintenance manual.
Chapter 4: Advanced use
72 Get to know the web interface
Properties
The PROPERTIES section of the DASHBOARD shows the following
information:
•Airtime provider. The name of your Airtime Provider.
•GPS position. The GPS position of your AVIATOR 200/300/350
system.
•Status. The status of the system and antenna.
Examples of status information are: Scanning, Ready and Data active.
•Satellite selection. The satellite selected for logon. For further
information, see Select the preferred satellite on page 81.
•Current satellite. The current satellite and elevation angle.
•Unit serial number. The serial number of the SwiftBroadband Unit of
the AVIATOR 200/300/350 system.
•Software version. The version of the software embedded in the
SwiftBroadband Unit.
•Certification level. This field shows whether the system is Level-D or
Level-E certified.
•IMSI number. The IMSI number (International Mobile Subscriber
Identity) of the system. It is a unique number that is stored on the SIM
card inside the system and sent to the network.
•IMEI number. The IMEI number (International Mobile Equipment
Identity) of the system. This is a unique number that identifies your
system.
Note
In some cases, the BGAN network does not allow the position
to be displayed to the user. If this is the case, the display may
just show GPS acquired. This means that the GPS position is
received, but the user is not allowed to see it.
This also applies if the AVIATOR 200/300/350 is not yet
registered on the SwiftBroadband network, but the GPS
position is received.
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To view information on calls and data sessions
The following sections in the Dashboard show information on calls and
data sessions.
•ONGOING DATA SESSIONS is a list of data profiles that are currently
active, including the external IP address that is assigned to each profile.
The external IP address is assigned by the SwiftBroadband network for
each connection.
•SESSIONS TOTAL lists the totals for each connection type. The list
shows the time connected for voice and Streaming data, and MB
transferred for Standard data.
•ONGOING CALLS is a list of calls that are currently active. The list
shows the call type and the time connected for each call.
The counters show totals for connections since the counters were last
cleared. For information on how to clear the counters, see Call log handling
on page 82.
Chapter 4: Advanced use
74 Use the phone book
Use the phone book
The phone book is stored in the Configuration module of the AVIATOR
200/300/350 system. In the phone book you can:
• Look up phone numbers.
• Look up short-dial numbers for easy dialing from a handset.
• Modify or delete existing names and phone numbers, or add new names
and phone numbers.
The numbers of the phones available on the aircraft and the mobile number
of the system might already be entered when the system was initially
configured.
Access the phone book
To access the phone book, select PHONE BOOK from the left navigation
pane.
The phone book shows all entries with entry number, name and phone
number. Empty placeholders are also included.
To sort the phone book, click the title of the column you wish to sort by. For
example, to sort by the names in the phone book alphabetically, click on
Name in the top row of the phone book.
The phone book holds 199 entries divided into sub pages. To select the sub
pages you want, click the relevant link at the bottom of the page.
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Short dial
The entry number in the phone book is the Short dial number. When making
a call from the system you can use this number instead of dialing the entire
phone number.
For Short dial numbers 1-99: Dial 00 <short dial> followed by # or off-
hook key.
For Short dial numbers 100-199: Dial 0 <short dial> followed by # or off-
hook key. The number must not exceed 4 digits!
Example: To call the third entry in the phone book from an analog phone,
take the phone off hook and dial 003 #.
Example: To call the 102nd entry in the phone book from an analog
phone, take the phone off hook and dial 0102 #.
Add, modify and delete phone book entries
To add a new entry, do as follows:
1. In the phone book, locate the empty entry number where you want to
add the new phone number and click New.
2. Type in the name and phone number of the new entry and click Save
entry.
The new name and number are now listed at the specified entry number
in the phone book.
To modify an entry, do as follows:
1. In the phone book, click Edit next to the entry you want to modify.
2. Modify the name or number as wanted and click Save entry.
The name and/or number in the selected entry is now replaced with the
new information.
To delete entries, do as follows:
To delete one entry, click Delete next to the entry you want to delete.
Chapter 4: Advanced use
76 Use the phone book
To delete all the entries in the phone book, click Delete all entries in
phone book at the bottom of the PHONE BOOK page.
View and edit the mobile numbers
To view the mobile numbers and additional numbers1
To view the mobile numbers of the AVIATOR 200/300/350 system, select
PHONE BOOK > Mobile numbers from the left navigation pane. The
mobile numbers are the phone numbers to use when making a call to the
AVIATOR 200/300/350 system.
The example above is for a system without Multi-voice.
To enter or edit the mobile numbers
To enter or edit the mobile numbers, click Edit at the bottom of the page,
type in the numbers received from your service and airtime provider and
click OK.
If Multi-voice is part of your system, the additional numbers from
your airtime provider can be entered in the web interface.
1. Available for systems with Multi-Voice and subscriptions with additional
numbers.
Note
These numbers are not listed at delivery. They may have been
entered during initial configuration of the system or can be
entered at a later stage. The numbers are stated in the
documentation from the service and airtime provider.
Chapter 4: Advanced use
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Use the Call log
The call log holds information on all calls and data sessions since the call log
was last cleared.
Information on total usage
To enter the CALLS page select CALLS from the left navigation pane. The
CALLS page contains information on usage for circuit switched connections.
The listed information includes:
• Time connected using Standard Voice
• Time connected using 3.1 kHz Audio.
Note
If power to the system is interrupted, the information on the
currently ongoing calls (connection time) and data sessions
(transferred data) cannot be saved. This could mean that the
airtime and bandwidth usage in the Call log will be slightly
inaccurate.
Chapter 4: Advanced use
78 Use the Call log
Export the call log
You can export the call log file for archiving, surveillance or other tracking
purposes. To export the entire call log to a file, do as follows (example for
MS Internet Explorer):
1. In the CALLS page, click the link Export call log to file. The log opens
in the current browser window.
2. In the browser, click File, Save as.
3. Browse to the location where you want to save the log. The log is saved
as a.txt file.
4. Click OK.
5. Click Back to return to the web interface.
If there are more than 100 calls in the total list, the oldest calls are
automatically removed to make room for new calls.
View the lists of calls and data sessions
To see information on outgoing, received or missed calls or data sessions,
select one of the following submenus from the left navigation pane in the
CALLS page:
•Outgoing calls shows the start time, receiving end phone number,
duration, type (Standard or 3.1 kHz Audio) and estimated charge of each
outgoing call.
•Received calls shows the start time, calling phone number, duration
and type (Standard or 3.1 kHz Audio) of each incoming call.
•Missed calls shows the start time, calling phone number and type
(Standard or 3.1 kHz Audio) of each incoming call that was not received.
•Standard data sessions shows the start time, bytes in, bytes out and
estimated charge of each Standard IP session.
•Streaming data sessions shows the start time, duration, type
(Streaming 8, 16, 32, 64, 128 kbps or X-Stream) and estimated charge of
each Streaming IP session.
Chapter 4: Advanced use
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Date and time is the international UTC time, received from the satellite.
For information on the available types of service, see the AVIATOR
200/300/350 User Manual.
You can sort each of the lists by clicking the title of the column you wish to
sort by.
If a list covers more than one page, you can click the relevant link at the
bottom of the page, to go to another page.
View the Voice mail number
The Voice mail number is the number you call to hear your incoming voice
mail.
To see the Voice mail number, select
MESSAGES > Message settings from the left navigation pane. The
Voice mail number field shows the Voice mail number.
Note
The estimated charge is based on your entries under
ADMINISTRATION > Call charges. Thrane & Thrane A⁄S does not
take responsibility for the correctness of the estimated charges.
This calculation is only a rough estimate of the charge, based on
the tariff entered by the user. Also, the airtime provider may have
different methods of calculating the charge.
Note
The Voice mail number is only listed if it is available on the SIM
card. Otherwise, refer to the information included with your
airtime subscription.
Chapter 4: Advanced use
80 Start or stop any data session
Start or stop any data session
If necessary, you can start and stop any data session for all network user
groups connected to the system. To use this feature you must login as an
administrator.
To start or stop any data session, do as follows:
1. Select CONNECT.
If you are not yet logged in as an administrator, enter the administrator
user name and password. The default user name is admin and the
default password is 1234. If the password has been changed, contact
your system administrator.
Under ONGOING DATA SESSIONS at the top you can see which data
sessions are currently active and which are allowed.
Example:
In the example above you could manually start the streaming 128
connection of the GROUP 0 and stop the standard connection of the
DEFAULT GROUP.
2. Click on the session you want to start or stop.
Chapter 4: Advanced use
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Preferred satellite
By default the system is set up to automatically find the most appropriate
satellite to connect to (“Auto” mode). However, if you are located in an area
with more than one satellite available, you can select the satellite you prefer
to use when registering on the SwiftBroadband network.
To see the areas covered by the I4 satellites see SwiftBroadband coverage
on page 8.
Select the preferred satellite
To select the preferred satellite, do as follows:
1. Select SETTINGS from the left navigation pane.
2. Select the satellite you prefer to use.
If you select Auto (default setting) the AVIATOR 200/300/350 system
automatically uses the most appropriate satellite.
3. Click Apply.
The AVIATOR 200/300/350 terminates all ongoing connections and de-
registers from the current satellite before registering on the new
satellite.
Important
If you have any ongoing calls or data sessions and you
decide to change over to another satellite, the calls or
data sessions will be terminated when you click Apply!
Chapter 4: Advanced use
82 Call log handling
Call log handling
To clear the logs of the system and/or reset the counters for the time
connected, do as follows:
1. From the left navigation pane in the ADMINISTRATION page, select
Log Handling.
2. To clear the Call log, click OK next to Clear call log?.
3. To clear the total counters, click OK next to Clear total counters?.
This resets the Time connected counters on the Calls page.
Note
If you have selected a satellite, your AVIATOR 200/300/350
system will only try to establish a connection to the selected
satellite. This means that if the antenna is outside the coverage
area for that satellite, the AVIATOR 200/300/350 system will not
be able to register with the SwiftBroadband network.
Chapter 4: Advanced use
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Advanced use
Set data limits
You can set a limit for the use of data services with the AVIATOR
200/300/350 system. You either specify a maximum number of MB for the
standard data connection, and/or a time interval from start to end for a
streaming connection.
If you have entered the call charges in the menu Call charges, the system
automatically calculates and displays the maximum charges for your data
sessions.
Once the entered limit is reached, the connection is automatically stopped.
This is recorded in the menu CALL containing a call log in which you can
see information on standard and streaming data sessions. To continue using
Note
Thrane & Thrane A/S does not take responsibility for the
correctness of the estimated charges. This calculation is only a
rough estimate of the charge, based on the tariff entered by the
user. Also, the airtime provider may have different methods of
calculating the charge.
Chapter 4: Advanced use
84 Set data limits
the data services you must start a new connection by clicking on the desired
connection on the Dashboard.
To set data limits, do as follows:
4. From the left navigation pane in the ADMINISTRATION page, select
Data limits.
5. Select the services to close automatically after a fixed amount of data or
period of time.
For Standard data type in the number of mega bytes (MB) allowed.
For streaming classes select a period of time from the drop down list.
6. Click Apply to save the settings.
Note
If you set a data limit for the Standard data connection,
automatic activation of the Standard data connections is disabled
for all network user groups.
Chapter 4: Advanced use
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Set up the local exchange function
If you want to call a specific phone connected to the terminal, use the local
exchange function. With this function enabled, when you dial the mobile
number of the terminal, a recorded message instructs you to dial the
number for the local phone you want to call. Your call is then transferred to
the requested phone and only the requested phone rings.
If the local exchange is not used (Incoming calls not selected), incoming
calls will per default cause all connected phones to ring.
To set up the local exchange, do as follows:
1. Select SETTINGS > Common > Local exchange from the left
navigation pane.
2. Type in the local number to which incoming calls are transferred to if the
caller dials * after calling the mobile number, or the caller dials nothing
after the recorded message.
3. Select the call types you want to direct to the local exchange.
If you use 3.1 kHz Audio for a fax machine only, do not select 3.1 kHz
Audio as this line is used for the fax.
If no call type is selected, the local exchange function is disabled
(default setting).
4. Click Apply.
Chapter 4: Advanced use
86 Remote management
Remote management
Prepare the AVIATOR 200/300/350 for remote
management
1. Verify that the AVIATOR 200/300/350 is correctly set up for this feature.
How to set up this feature is described in the Installation and
Maintenance Manual.
2. Activate a data connection in one of the following ways:
• Remote activation with SMS.
• Automatic activation of a data connection (not remote).
• Manual activation of a data connection (not remote).
3. Note the system’s external IP address, found in one of the following
ways:
• Unmanned SMS activation: You will receive an SMS with the IP
address when the system is powered up and operational.
• Connect a computer locally to the system and start the web
interface. The IP address of the system is shown in the Dashboard
under ONGOING DATA SESSIONS (in parenthesis).
This is the IP address you must use to access the system remotely.
If Static IP address is included in your airtime subscription, we
recommend using this IP address for the system in order to provide easy
access to the system.
Note
You can remotely control the SBU. Some setup tasks must be
done before being able to use the remote function. These tasks
are described in the following sections.
Chapter 4: Advanced use
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Access the AVIATOR 200/300/350 from a remote
location
To access the SBU from a remote location, do as follows:
1. On the remote computer, open a web browser.
2. Enter the IP address of the SBU followed by colon and the port number
http://<ip address>:<incoming port>.
• <ip address> is the address from step 3 above.
• <incoming port> is the port that has been defined during system
installation.
Example: If the IP address of the SBU is 161.30.180.12 and the
incoming port number defined in the Remote management
page in the web interface is 8080, enter
http://161.30.180.12:8080.
You are now connected to the SBU from the remote computer.
Note
Contact your installation center for further information on the
SBU IP address and port number. Your system may have a
static IP address that is assigned each time when the SBU logs
on.
Chapter 4: Advanced use
88 Remote activation with SMS
Remote activation with SMS
If you want to remotely control the system, it must have activated a
connection. You can do this by sending an SMS to the system. The system
must be powered up and logged on to the satellite services to receive the
SMS and then start the connection. The SMS activation is always protected
by a password. You can set up the system to send an SMS confirmation on
the status of the connection, whether it is activated successfully or the
activation failed.
To set up the system for remote activation with SMS, do as follows:
1. From the left navigation pane, select ADMINISTRATION > Remote
activation.
2. Select whether remote activation should be Enabled or Disabled.
Note
The system must be logged on to the satellite services to
receive and accept an activation SMS. If the SMS is
considered too old or sent before the system has been
switched on and has logged on, the SMS will be ignored.
Important
This service is available if the service provider has an
interoperability agreement with Inmarsat that allows for
roaming. If in doubt, contact your service provider.
Chapter 4: Advanced use
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3. Select whether confirmation by SMS should be Enabled or Disabled.
4. Enter the password. It can be up to 32 characters long. The characters 0-
9, a-z and A-Z are allowed. The password is mandatory and must match
the password in the activation SMS.
5. Enter at least one trusted mobile number from which the system
accepts an activation SMS. If no numbers are entered the feature is
disabled automatically. Use the wild card * to accept a range of trusted
numbers.
6. Click Apply to save the new settings.
SMS format
The activation SMS must have the following format for activating and
deactivating a connection in the SBU:
•ACTIVATE <name of network user group>:<name of profile>
<password>
•DEACTIVATE <name of network user group>:<name of profile>
<password>
The password is case sensitive, the words ACTIVATE and DEACTIVATE are
not.
Examples for SMS
• Open a Standard data connection in the Default network user group:
ACTIVATE default group:standard 1234567890
• Close a Streaming 32 connection in the network user group Group 0:
DEACTIVATE Group 0:streaming 32 1234567890
Note that one profile is allowed per SMS.
Mobile number with
wild card Mobile numbers accepted
00453955880* 004539558800 to 004539558809
0045395588* 004539558800 to 004539558899
Chapter 4: Advanced use
90 Restricted dialing
Restricted dialing
In order to manage the use of the system efficiently you can set up the
system to limit all calls to allowed numbers or numbers in the phone book.
This feature can be enabled for each connected handset separately. Each
handset has its own local number.
To set up the system for restricted dialing, do as follows:
1. From the left navigation pane, select ADMINISTRATION >
Restricted dialing.
2. Select whether restricted dialing should be Enabled or Disabled.
3. Type in the allowed numbers or masks in the entry fields.
The numbers or masks must be max. 32 digits and may start with +.
No other special characters are allowed. A mask is the first part of a
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phone number, and it covers all numbers that start with that first part.
See the example below.
4. Select whether outgoing calls should be limited to the numbers in the
terminal phone book (Enabled) or not (Disabled).
5. Check which local numbers are available in your system. Then select for
which local numbers you want to enable the restriction.
6. Click Apply to apply the new settings.
Mask Numbers accepted
00453955880 004539558800 to 004539558809
+45395588 004539558800 to 004539558899
Chapter 4: Advanced use
92 Restricted dialing
93
Chapter 5
5555
Troubleshooting
Troubleshooting 5
In this chapter
In this chapter you can read about:
•Get support
•Troubleshooting guide
Get support
If this manual does not provide the remedies to solve your problem, you
may want to contact your service provider, your aircraft installation and
service center or your local distributor.
The web interface provides a help desk, event logs and event lists. The
system can also generate a diagnostic report for service and maintenance
purposes.
Airtime support
If you need assistance from your service provider, call the help desk. To see
the help desk number, enter the web interface of your system and select
HELP DESK. This displayed help desk number is either taken from the SIM
card or entered manually. If no number is available under HELP DESK, check
the documentation of your service provider for a contact number.
Chapter 5: Troubleshooting
94 Get support
System support
If you need assistance when solving problems caused by the system or
antenna, please call a distributor in your area.
A list of certified partners and distributors is available on Cobham
SATCOM’s web site: www.cobham.com/satcom. Select Technical Service
Partner List.
Access the Help desk
If you need help with airtime-related issues you may call the Help desk.
By default, the Help desk is the phone number for your Airtime Provider, if it
is available on the SIM card.
To access the Help desk, select HELP DESK from the left navigation pane.
If the Help desk number is available on the SIM card, the number is
displayed as a link. To change the number, click the link, change the number
and click Apply.
If you need help with system or antenna related issues call your local
distributor.
Chapter 5: Troubleshooting
Get support 95
5555
Troubleshooting
Generate a diagnostic report
The AVIATOR 200/300/350 system can generate a diagnostic report. This
report contains information relevant for the service personnel during
maintenance and troubleshooting. If you have reason to believe the system
is malfunctioning you can generate such a report, save it and send it to the
system responsible.
To generate a diagnostic report, do as follows:
1. Reboot the system.
2. Establish the problem or situation in which the error occurred, or
3. Make a CS call (if possible), i.e. make a call with one of the handsets
connected.
4. Make a PS call (if possible), i.e. establish a data connection. See Start or
stop a Standard connection on page 32.
5. Click Generate report from the HELP DESK page.
In some browsers the file may open directly in your browser. If it does,
choose File > Save As to save the file.
6. Choose a location for the file and save it on your computer.
7. Send it to your system administrator.
Event logging and self test
The AVIATOR 200/300/350 system logs events and results from self tests.
This information is useful during maintenance and troubleshooting. For
further information how to view the event list and the event log and how to
make a self test see the AVIATOR 200/300/350 Installation and
maintenance manual.
Chapter 5: Troubleshooting
96 Troubleshooting guide
Troubleshooting guide
The below table provides information on some of the problems that might
occur, including possible causes and remedies to solve the problems.
Problem Possible Cause Remedy
No signal or
weak signal
from the BGAN
satellite.
The view to the
satellite is blocked.
There might be some temporary
loss of signal due to parts of the
plane blocking for a clear view of
the satellite. This temporary loss
of signal will pass when the
antenna has a full view of the
satellite again.
The system is not
fully operational.
Wait until the system is powered
up and fully operational. There
might be an indicator in the cabin
indicating that the satcom system
is ready for use.
The system is set
up to use a specific
satellite, but the
system is outside
coverage from that
satellite.
Enter the web interface. Select
SETTINGS. At Satellite
selection, select Auto and click
Apply.
The system will now search for
the satellite with the strongest
signal and attempt to connect.
Chapter 5: Troubleshooting
Troubleshooting guide 97
5555
Troubleshooting
Connection to
the Internet
cannot be
established.
Your system is
setup to start a
connection in the
web interface
manually.
Open your Internet browser and
enter the default IP address of the
SwiftBroadband Unit:
http://192.168.0.1 (default
address). Click Start Standard to
open a standard data connection
manually. For more details see
Start or stop a Standard
connection on page 32.
WLAN security not
set up correctly.
Contact your system
administrator for encryption keys
for your Wireless interface.
No Wireless in the
cabin.
You try to make a connection
using the Wireless access point.
This feature is not enabled or not
installed. Use a LAN connection
instead.
Your network user
group does not
allow Internet
access.
Contact the administrator to
change your network user group
to allow Internet access. You
might need to start a standard
data connection. See Start or
stop a Standard connection on
page 32.
Problem Possible Cause Remedy
Chapter 5: Troubleshooting
98 Troubleshooting guide
The web
interface
cannot be
accessed.
The browser of
your PC is
configured to use a
proxy server.
For Microsoft Internet Explorer,
select Tools > Internet
Options > Connections > LAN
Settings and uncheck Use a
proxy server for your LAN.
You have entered a
wrong IP address.
Check the IP address and re-enter
it. Default value:
http://192.168.0.1.
Send a ping request in the
command prompt window.
If you do not have the correct IP
address, contact your system
administrator.
WLAN security not
set up correctly.
Contact your system
administrator for encryption keys
for your Wireless interface.
No WLAN in the
cabin.
You try to make a connection
using WLAN, but there is no
WLAN antenna in the cabin. Use a
LAN connection instead.
You are connected
using a VPN
connection.
Close down your VPN connection.
Problem Possible Cause Remedy
Chapter 5: Troubleshooting
Troubleshooting guide 99
5555
Troubleshooting
A Phone/Fax
connection
cannot be
established.
The phone cable is
not properly
connected.
Connect the phone cable.
The cable type or
connector type is
not correct.
For information on the correct
type of connector and cable, refer
to the installation manual.
Incoming calls: The
call type used for
the call is not
selected in the web
interface.
Make sure the call type used for
calls to the system is selected in
the web interface. Access the web
interface and select SETTINGS >
Phone/Fax. Then, for each of the
two ports, select the call type for
incoming calls.
The fax machine
times out.
Set the fax machine to overseas
mode, allowing for longer time
intervals before timing out.
If you are located
in an elevation area
< 45° and you have
an AVIATOR 300
or an AVIATOR
200, 3.1 kHz Audio
(Premium voice) is
not supported.
Use Standard voice in stead of
3.1 kHz Audio (Premium voice)
when you are located in areas
with < 45° elevation.
Problem Possible Cause Remedy
Chapter 5: Troubleshooting
100 Troubleshooting guide
An ISDN
connection
cannot be
established
The cable is not
properly
connected.
Connect the cable.
You have
connected to the
LAN interface.
Connect the cable to the
interface marked ISDN.
The cable type or
connector type is
not correct.
For information on the correct
type of connector and cable, refer
to the installation manual.
Incoming phone
calls: The call type
used for the call is
not selected in the
web interface.
Make sure the call type used for
calls to the system is selected in
the web interface. Access the web
interface and select SETTINGS >
ISDN. Then select the call type
for incoming calls.
If you are located
in an elevation area
< 45° and you have
an AVIATOR 300
or an AVIATOR
200, 3.1 kHz Audio
(Premium voice) is
not supported.
Use another service. You may still
use the ISDN interface on the
system, but only Standard voice is
available.
Problem Possible Cause Remedy
Chapter 5: Troubleshooting
Troubleshooting guide 101
5555
Troubleshooting
A LAN
connection
cannot be
established.
The cable is not
properly
connected.
Connect the cable.
You have
connected to the
ISDN interface.
Connect the cable to the
interface marked LAN.
The cable type or
connector type is
not correct.
For information on the correct
type of connector and cable, refer
to the installation manual.
The
administrator
password does
not work.
The administrator
password has been
changed.
If the correct password is not
found, you have to reset the
password.
Contact your system
administrator, then your supplier
for a reset code. You must
provide the serial number and
IMEI number of the
SwiftBroadband Unit.
Problem Possible Cause Remedy
Chapter 5: Troubleshooting
102 Troubleshooting guide
103
Appendix A
AAAA
2-Wire Handset use
2-Wire Handset use A
Description
The 2-Wire Handset has three sections:
• Light Emitting Diodes (LED) section. This section gives
you visual indications about the operation and status
of the system.
• Function keys section. This section gives you access
to a few call functions, such as transfer of calls,
memory etc.
• Alpha-numeric section. This section enables you to
dial numbers.
The 2-Wire Handset has a volume control placed on the
side of the handset.
Light emitting diodes
There are two LEDs on the 2-Wire Handset.
• Green LED (left) is constantly on when the handset is off-hook.
• Green LED (right) flashes to indicate that the handset is ringing. When a
connection is made, the LED is turned off.
Appendix A: 2-Wire Handset use
104 Description
Function keys
Using the function keys you can transfer calls, re-dial, store and recall phone
numbers, and mute the microphone. The following table describes each
function key.
Key Function
GStore number. This key is used to store phone numbers.
HMemory. This key is used to recall phone numbers from the
memory.
FTransfer call. This key is used to transfer an incoming call to
another handset.
AMemory location 1. (Same function as H J)
BMemory location 2. (Same function as H K)
CMemory location 3. (Same function as H L)
DRedial. This key is used to redial the last dialled number.
EMute. This key is used to mute the microphone.
IToggle hook. This key is used to toggle between on-hook
and off-hook.
Appendix A: 2-Wire Handset use
Description 105
AAAA
2-Wire Handset use
Alpha-numeric keys
The numeric keys are primarily used to dial
numbers or to enter numbers to be stored in
memory.
Key Available Characters or Functions
J1
K2 a b c
L3 d e f
M4 g h i
N5 j k l
O6 m n o
P7 p q r s
Q8 t u v
R9 w x y z
SSpecial function
T0
UThis key is used to indicate the end of a phone number or
to activate a call.
Appendix A: 2-Wire Handset use
106 Operation
Operation
Make a call with the 2-Wire Handset
Making a call from a normal 2-wire POTS phone connected to one of the
two analogue POTS phone interfaces is done in the same way as a call from
a standard telephone, but always with the prefix 00 and U after the
number to signal to the SwiftBroadband Unit, that the number is complete.
Example: To call Cobham SATCOM VA in USA (country code 1) first
establish a connection by pressing or taking the handset
off the cradle. Then press the following keys on the phone:
TTJPNPMOLRNNPU
To learn how to make local calls see To make local phone calls on page 41.
Answer a call with the 2-Wire Handset
Answering a call to the Auxiliary handset can be done in two ways:
• If the handset is in the cradle, simply take the handset from the cradle to
answer the call.
• If the handset is out of the cradle, press to answer the call.
Manage phone numbers in the 2-Wire Handset
The Auxiliary handset can store up to 10 phone numbers, in memory
location 0 to 9. The A, B and C keys can be used for accessing
memory location 1, 2 and 3, whereas the other locations are accessed using
the MEM key followed by the number of the location.
To store a number using
A
,
B
and
C
Do as follows:
1. Press or take the handset off the cradle.
2. Press G.
Appendix A: 2-Wire Handset use
Operation 107
AAAA
2-Wire Handset use
3. Enter the phone number you want to store, including country code.
4. Press G.
5. Press A, B or C depending on the memory location you want to
save the number in.
The number is now available in the memory location you selected.
Example: To save the phone number of Cobham SATCOM VA in
memory location 2, take the handset off the cradle and
press the following keys:
G
TTJPNPMOLRNNP
G
B
To store a number using the number keys
Do as follows:
1. Press or take the handset off the cradle.
2. Press G.
3. Enter the phone number you want to store, including country code.
4. Press G.
5. Press one of the keys 0 to 9, depending on the memory location you
want to save the number in.
The number is now available in the memory location you selected.
Example: To save the phone number of Cobham SATCOM VA in memory
location 8, take the handset off the cradle and press the
following keys:
G
TTJPNPMOLRNNP
G
Q
Appendix A: 2-Wire Handset use
108 Operation
To recall a number using
A
,
B
and
C
To recall a phone number from memory location 1, 2 or 3 using the A,
B and C keys, do as follows:
1. Press or take the handset off the cradle.
2. Press A, B or C, depending on which memory location you want.
The number saved in the memory location is dialled.
Example: To call the number saved in memory location 3, first establish a
connection by pressing or taking the handset off the
cradle. Then press C. The number saved in memory location
3 is dialled.
To recall a number using H and the number keys
To recall a phone number from memory using the H key, do as follows:
1. Press I or take the handset off the cradle.
2. Press H followed by the number of the memory location you want.
The number saved in the memory location is dialled.
Example: To call the number saved in memory location 8, first establish a
connection by pressing I or taking the handset off the
cradle. Then press H Q. The number saved in memory
location 8 is dialled.
Note
Pressing A has the same effect as pressing H J.
Appendix A: 2-Wire Handset use
Operation 109
AAAA
2-Wire Handset use
Transfer a call with the 2-Wire Handset
You can receive a call on a 2-Wire Handset and transfer the call to another
handset.
To transfer a call do as follows:
1. When an incoming call is received, answer the call as usual with I or
simply lift the handset from the cradle.
2. Place the call on hold with F.
3. Dial the Interface Code of the desired handset, e.g. K for Handset #2.
4. Initiate handset to handset call with U.
You have now established an active call from handset to handset, and
you can give a short message.
5. Route the incoming call to the new handset by pressing I, or placing
the handset in the cradle.
Redial a number
To call the last dialled number, first establish a connection by pressing I
or taking the handset off the cradle. Then press D followed by U.
Mute the microphone of the 2-Wire Handset
To mute the microphone of the handset, press E. To return to normal
microphone function, press E again.
Appendix A: 2-Wire Handset use
110 Operation
111
Appendix B
BBBB
Conformity
Conformity B
FCC
15.19 / RSS-GEN
NOTICE:
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
1. this device may not cause harmful interference, and
2. this device must accept any interference received, including
interference that may cause undesired operation.
15.21
NOTICE:
Changes or modifications made to this equipment not expressly approved
by (manufacturer name) may void the FCC authorization to operate this
equipment.
15.105
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
Appendix B: Conformity
112 FCC
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
ICES-003
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that
may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables
aux appareils radio exempts de licence. L'exploitation est autorisée aux
deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est susceptible d'en compromettre le
fonctionnement.
NOTICE:
This Class [B] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003
du Canada.
113
Glossary
CCCC
Glossary
Glossary C
A
ACARS Airborne Communications Addressing and Reporting System
AMBE Advanced Multi-Band Excitation. Speech coding standard used
by the Inmarsat satellite telephony system.
AMER Americas (Satellite coverage)
ANSI American National Standards Institute, facilitates the voluntary
establishment of standards.
APAC Asia Pacific (Satellite coverage)
E
EMEA Europe, Middle East, Africa (Satellite coverage)
F
FNBDT Future Narrowband Digital Terminal. A US Government
standard for secure voice communication.
I
ICAO International Civil Aviation Organization
IEEE Institute of Electrical and Electronics Engineers
IMEI International Mobile Equipment Identity. A unique number
identifying your terminal
IMSI International Mobile Subscriber Identity
IMSO International Maritime Satellite Organization
Glossary
114
IP Internet Protocol, used for communicating data across a
packet-switched internetwork.
ISDN Integrated Services Digital Network
ISP Inmarsat Service Provider
K
kbps kilobits per second
L
LAN Local Area Network
LGA Low Gain Antenna
M
MB Mega Bytes
MEAS Middle East and ASia
N
NAT Network Address Translation. In the BGAN network you can
have one public IP address and several private IP addresses.
P
PBX Private Branch Exchange, a telephone system that switches
calls between users on local lines.
PBX Private Branch Exchange, telephone exchange that serves a
particular business or office.
POTS Plain Old Telephone Service
Glossary
115
CCCC
Glossary
PS Packet-Switched. Packet-switched networks move data in
separate, small blocks (packets) based on the destination
address in each packet.
R
RDI Restricted Digital Information
S
SB SwiftBroadband. Simultaneous voice and broadband data up to
432kbps per channel.
SIP Session Initiation Protocol for setting up, controlling and
closing sessions in the Internet. These sessions include Internet
telephone calls, instant messaging and multimedia conferences.
SMS Short Messaging Service
STE Secure Terminal Equipment
STU Secure Telephone Unit
T
TCP Transmission Control Protocol. One of the core protocols of the
Internet protocol suite. TCP provides reliable, in-order delivery
of a stream of bytes, making it suitable for applications like file
transfer and e-mail.
U
UDI Unrestricted Digital Information
Glossary
116
UTC Coordinated Universal Time. The International Atomic Time
(TAI) with leap seconds added at irregular intervals to
compensate for the Earth’s slowing rotation. Leap seconds are
used to allow UTC to closely track UT1, which is mean solar
time at the Royal Observatory, Greenwich.
V
VPN Virtual Private Network, e.g. secure communications through
the public Internet.
W
WLAN Wireless Local Area Network
117
Index
DDDD
Index
Index D
Numerics
2-Wire handset and cradle, 7
2-wire interface
local numbers, 42
3.1 kHz audio, 4
A
activation
remote, 88
activation SMS, 89
additional numbers
enter, 76
address
manufacturer, ii
airtime
unintended user of, 30
allowed numbers
restricted dialing, 90
analog phone
local numbers, 42
annunciator panel
SB-Safety Voice, 62
answering a call
Thrane & Thrane handsets, 106
applications, 1
audio quality, 35
automatic shut down
connection, 83
AVIATOR phone number, 76
B
bit rates
streaming class, 3
browser settings
for web interface, 67
browsers supported, 66
C
call
from 2-wire handset, 103
from POTS handset, 103
transfer, 2-Wire handset, 108
call costs
SIP-enabled IP phone, 51
call limiting, 90
call log, 77
clear, 82
reset, 82
call type, 35
calls
forwarding, 47
holding, 45
local, 41
making or receiving, 38
missed, received, outgoing, 78
preemption, 63
priority, 63
redial, 42
to the terminal, 40
transferring, 46
viewing ongoing, 73
waiting indication, 44
charges
SIP-enabled IP handset, 53
Class 15
services, 3
Class 6
services, 3
Index
118
Class 7
services, 3
clear
call log, 82
clearing logs, 82
clearing usage counter, 82
codec priority, 52
commissioning, 12
conference call
SBU, 46
conformity, 111
connection
activate, 32
automatic shut down, 83
contact
address, ii
contact information, 93
cordless phone, 7
D
dashboard, 71
data connection
start, 32
stop, 32
data limit
automatic shutdown, 84
data session
start, 80
stop, 80
data sessions
viewing ongoing, 73
deactivation SMS, 89
default IP address, internal, 28
DHCP, 4
dial
numbers in phone book, 42
dialing prefixes, 43
dialing restrictions, 90
document number
this manual, i
documents
related, vii
E
encryption key, 19
external IP address, 73, 86
F
fax
how to use, 35
fax, sending or receiving, 49
FCC compliance, 111
features, 2, 4
Flex key for options, 5
forwarding calls, 47
G
G3 fax machine, 35
G4 fax or data, 35
geostationary satellites, 8
GPS position, 72
H
help desk number, 94
changing in web interface, 94
HGA
services, 3
High Gain Antenna, 3
holding a call, 45
Index
119
DDDD
Index
I
ICAO satvoice, 61
ICGT DECT Cordless
phone system, 7
IGA
services, 3
IMSI number, 72
Inbox for SMS messages
replying, forwarding or deleting, 58
Inmarsat, 8
installation and maintenance manual
order number, vii
interfaces, 2, 5
LAN and WLAN, 26
Intermediate Gain Antenna, 3
internal calls, 41
IP address
BGAN network, 86
default, internal, 28
external, 73, 86
for web interface, internal, 69
IP data connection, 31
IP handset, 6
local numbers, 42
ISDN
local numbers, 42
ISDN number, 76
ISDN plug, 35
L
LAN
managing network users, 26
LGA
services, 3
limit
allowed MB, 84
data, 30, 83
streaming class, 30, 83
limit calls, 90
local exchange, 85
local numbers assigned, 42
local phone call, 41
logs, clearing, 82
Low Gain Antenna, 3
M
MAC address, 28
maintenance connector, 5
maintenance manual
order number, vii
manual
document number, i
manufacturer
address, ii
memory
2-wire handset, 106
messages
configuring outgoing, 59
forwarding, 58
opening in web interface, 58
receiving in web interface, 57
replying, 58
sending, 56
mobile numbers
viewing and editing, 76
multi-party call, SBU, 46
Multi-voice, 76
number of calls, 3
Index
120
N
navigation in web interface, 70
Network Address Translation, 4
network management, 26
network user group, 27
O
order number
manuals, vii
Outbox for SMS messages
resending or deleting messages, 55
P
password
SIP phone, 52
phone
how to use, 35
local call, 41
making calls, 38
phone book, 74
limited numbers, 90
phone number, 76
phone numbers for SwiftBroadband
Unit, 76
Phone/Fax interface
local numbers, 42
POTS phone, 103
preemption
calls, 63
preferred satellite, 81
prefixes, special-purpose, 43
prioritiy level
SB-Safety Voice, 61
priority calls, 63
profiles, 27
Proxy server, disabling, 67
Q
quality of voice, 35
Quick dial, 38
quick guide
order number, vii
R
radiation warning, iii
Realm, 52
recalling a stored number
2-wire handset, 108
redial, 42
2-wire handset, 109
reduce airtime cost, 30
remote activation
by SMS, 89
trusted mobile number, 89
remote control, 88
remote management
accessing, 87
preparation, 86
reset
call log, 82
restricted dialing, 90
router functionality, 5
S
safety summary, iii
satellite
automatic handover, 81
preferred, 81
selecting, 81
view selected, 72
Index
121
DDDD
Index
satellites
footprint, 8
Inmarsat, 8
SATVOICE
examples, 61
SB-Safety Voice, 61
annunciator panel, 62
priority level, 61
seat-to-seat
dialing, 42
security key
WLAN, 19
sent messages
resending, forwarding or deleting, 56
viewing status, 56
serial number, 72
Server name
SIP server, 52
service and maintenance
connector, 26
services, 2
Short dial, 38
Sigma7
handset and cradle, 7
SIP client, 51
where to get, 51
SIP server
codec priority, 52
connect to, 52
name, 52
password, phone, 52
realm, 52
SIP-enabled IP handset
server name, 52
setting up, 52
using, 53
site map, 24
SMS
activation, 89
deactivation, 89
SMS activation, 89
SMS in web interface
forwarding, 58
opening, 58
receiving, 57
replying to, 58
sending, 56
SMS service center
number, 59, 60
software
version number, vi
software version, vi
SBU Level D, vi
SBU Level E, vi
spot-beams, 8
SSID, 19
Standard data
activating, 32
Standard IP
activate, 32
Standard IP data connection, 31
standard voice
phone number, 76
status, 72
ongoing calls and data sessions, 73
viewing, 71
storing a phone number
2-wire handset, 106
streaming, 3
streaming class
bit rates, 3
time limit, 83
streaming classes, 3, 31, 33
streaming connection
start, 33
stop, 34
Index
122
streaming data
total, 73
Streaming IP data, 31
streaming rates, 3
streaming session
startor stop, 33
supplementary services
using, 44
support
contact information, 93
SwiftBroadband service, 8
system status info, 72
T
TCP/IP traffic, 31
telephone interface
local numbers, 42
tools for setting up the terminal, 23
total usage
viewing, 73, 77
transferring a call, 46
2-Wire handset, 108
troubleshooting guide, 96
trusted mobile number, 89
typography used in this manual, vii
U
usage counter, 73, 77
clearing, 82
user interfaces, 23
user name
SIP server, 52
V
voice mail, 21, 41
number, 59, 79
voice quality, 35
W
waiting calls, 44
warning
radiation, iii
web interface, 6
accessing, 66
browser settings, 67
navigating, 70
Wireless, 5
Wireless Handset and Cradle, 6
wireless network
name, 19
WLAN
encryption key, 19
network name, 19
security key, 19
WLAN option, 5
world map with satellites, 8
X
X-Stream, 8, 12
98-127719-F
www.cobham.com/satcom

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