Thrane and Thrane A S AVIATOR700 Satellite transceiver for Inmarsat Swift Broadband service User Manual AeroSB UserManual98 130578

Thrane & Thrane A/S Satellite transceiver for Inmarsat Swift Broadband service AeroSB UserManual98 130578

Contents

Users Manual

AVIATOR 700/700DUser manual
iAVIATOR 700/700DUser ManualDocument number: 98-130578-DRelease date: June 22, 2018
iiDisclaimerAny responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane & Thrane A/S. The information in this manual is provided for information purposes only, is subject to change without notice and may contain errors or inaccuracies. Manuals issued by Thrane & Thrane A/S are periodically revised and updated. Anyone relying on this information should acquire the most current version e.g. from www.cobham.com/satcom, Cobham SYNC Partner Portal, or from the distributor. Thrane & Thrane A/S is not responsible for the content or accuracy of any translations or reproductions, in whole or in part, of this manual from any other source. In the event of any discrepancies, the English version shall be the governing text.Thrane & Thrane A/S is trading as Cobham SATCOM.Copyright© 2018 Thrane & Thrane A/S. All rights reserved. Printed in Denmark.Company addressThrane & Thrane A/S, Lundtoftegaardsvej 93 D, DK-2800, Kgs. Lyngby, DenmarkTrademark acknowledgements•Inmarsat is a registered trademark of the International Maritime Satellite Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc. •Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.•WinPoET is a trademark of Fine Point Technologies, Inc.• Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners.Company web site www.cobham.com/satcom
iiiSafety summaryThe following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Thrane & Thrane A/S assumes no liability for the customer's failure to comply with these requirements.Radio frequency radiation exposure information:This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 200 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.Antenna mountingThe antenna supplied by the manufacturer must be located such that during radio transmission, no person or persons can come closer than the minimum safe distance stated in the Radiation warning above. To comply with current FCC RF Exposure limits, the antenna must be installed at or exceeding the minimum safe distance shown above, and in accordance with the requirements of the antenna manufacturer or supplier.RADIATION WARNINGDuring transmission the antenna radiates Microwave power. High levels of radio frequency radiation are considered harmful to health. Although no single value has been agreed upon by all countries, the American National Standards Institute (ANSI/IEEE C95.1-1992) recommends that people should not be exposed to radiation stronger than 1 milli Watt per square centimeter at the frequencies used in this system. Accordingly, the operator of the system should ensure that no person should approach within 200 cm from the sides and above the satcom antenna when the system is transmitting.
ivDisposalOld electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment. Never dispose these items together with unsorted municipal waste (household waste). In order to protect the environment and ensure the correct recycling of old equipment as well as the re-utilization of individual components, use either public collection or private collection by the local distributor of old electrical and electronic equipment marked with this symbol. Contact the local distributor for information about what type of return system to use.About the manualIntended readersThis manual is a user manual for the AVIATOR 700 System. The readers of this manual include aircraft personnel and passengers who want to use Classic Aero, SwiftBroadband and Swift64 services.For the daily use of the system there are no specific skills required. However, it is important that you observe all safety requirements listed in this manual, and operate the system according to the guidelines in this manual.Manual overviewThe manual contains the following chapters:•Introduction - an overview of the Inmarsat Aero system and its services. Also a brief description of the AVIATOR 700 system.•Get started - a description of how to start up the system. NoteThe AVIATOR 700 system is available in two versions: AVIATOR 700 approved to RTCA specification DO- 178B level E and DO-254 level EAVIATOR 700D approved to RTCA specification DO-178B level D and DO-254 level D.In general descriptions the nomenclature AVIATOR 700 covers both versions. Where necessary, the Level D system is specified as AVIATOR 700D.
v•Calls, faxes and SMS - a detailed description how to make calls, from the Full Feature handsets or the MCDU (Multi-function Control and Display Unit, how to send faxes and how to send and receive text messages. Also a short description of other handsets.•Use a computer – a description of how to connect and set up a computer for using SwiftBroadband or Swift64 data services, including LAN and WLAN connection, ISDN and MPDS connections, PPPoE and analog modem connection.•System operation with setup information for the Full Feature handset, MCDU and the SwiftBroadband Unit.•Troubleshooting – a short troubleshooting guide, a description of system LEDS and error messages that may appear during operation. Also a list of H+ Cause codes and information on where to get further help if necessary.Note that this manual does not cover the installation, configuration and setup of the system. It does neither cover how to customize the system for specific applications. For more detailed information how to set up interfaces and configure network setup and routing functionality see the AVIATOR 700 Installation and maintenance manual.You find the part numbers for related manuals in Related documents on the next page.This manual may not always reflect the latest software functionality of your AVIATOR 700 system. To obtain the latest version of the manual, please enter the Cobham SATCOM web site at: www.cobham.com/satcom, select Cobham SYNC Partner Portal and download the latest version, or acquire it from your distributor.Software versionThis manual describes the following:AVIATOR 700 (Level E) with the following software:• SBU: AVIATOR 700: 1.09 (Level E) or greater• SDU: AVIATOR 700: 1.15 (Level E) or greaterThe software used to control the unit operation complies with RTCA specification DO-178B level E application software.The firmware used to control the unit operation complies with RTCA specification DO-254D level E firmware.
viAVIATOR 700 (Level D) with the following software:• SBU: AVIATOR 700D: 2.02 (Level D) or greater• SDU: AVIATOR 700D: 2.01 (Level D) or greaterThe software used to control the unit operation complies with RTCA specification DO-178B level D application software.The firmware used to control the unit operation complies with RTCA specification DO-254D level D firmware.Related documentsThe below list shows the documents related to this manual and to the AVIATOR 700 system:TypographyIn this manual, typography is used as indicated below:Bold is used for the following purposes:•To emphasize words. Example: “Do not touch the antenna”.• To indicate what the user should select in the user interface. Example: “Select SETTINGS > LAN”. Italic is used to emphasize the paragraph title in cross-references.Example: “For further information, see Connecting Cables on page...”.Title and description Part numberAVIATOR 700 Quick Guide containing short instructions for the daily use of the system.98-130554AVIATOR 700 Installation and Maintenance Manual containing detailed information needed to install and configure the AVIATOR 700 system in the aircraft.98-124743AVIATOR Wireless Handset and Cradle, User Manual 98-129599AVIATOR Wireless Handset and Cradle, Installation and Maintenance Manual98-129600Swift64 and H+ Data Service, Supplement to AVIATOR 700 and HSD+ User Manual, available for download.98-132721
viiTable of contentsAbout the manual .......................................................................... ivChapter 1 IntroductionSystem description ........................................................................2AVIATOR 700 system .............................................................................3AVIATOR 700 Features ..........................................................................4AVIATOR 700 Services ...........................................................................4AVIATOR 700 Interfaces .......................................................................6AVIATOR 700 system parts ..................................................................9Aero services — background information ................ 15Call and data services .......................................................................... 15Satellite coverage maps ...................................................................... 17Background information, SwiftBroadband services ................... 19Background information, Classic Aero and Swift64 services .. 21Chapter 2 Get startedLogon procedure ........................................................................... 25Logon procedure with the Full Feature handset ..........................25Logon procedure with the MCDU .................................................... 26Connect a computer .................................................................. 27Internet, e-mail, etc. ............................................................................. 27Make the first call ........................................................................ 29Make a call (air to ground) ................................................................. 29Call a handset in the aircraft (ground to air) ................................. 29Send a fax .......................................................................................... 32Send a fax via SBU ................................................................................32Send a fax via SDU ............................................................................... 32To power off the satcom system ..................................... 32
Table of contentsviiiChapter 3 Calls, faxes and SMSIntroduction .................................................................................... 33Use a phone or fax machine (SDU) ................................ 34Available interfaces (SDU) .................................................................. 34Select a call type (SDU) ....................................................................... 34Make or receive a phone call (SDU) ................................................ 37Send or receive a fax message (SDU) ............................................. 44Use a phone or fax machine (SBU) ................................ 46Available interfaces (SBU) .................................................................. 46Select a call type (SBU) ....................................................................... 46Make or receive a phone call (SBU) ................................................. 49Send or receive a fax message (SBU) ............................................. 60Operate the handsets ............................................................... 62Operate the Full Feature handset ..................................................... 62How to make calls from the Full Feature handset ...................... 71Operate the Auxiliary handset .......................................................... 73How to make calls from the Auxiliary Handset ............................ 76How to make a call with the Sigma7 handset ............................... 79How to make a call with the 2.4GHz Cordless handset ............. 80How to make a call from an ISDN phone ...................................... 80Operate the AVIATOR Wireless Handset ....................................... 80Use a SIP-enabled IP handset (SBU) ............................................... 81Use the MCDU ................................................................................83Operate the MCDU ............................................................................... 83Make or receive a phone call (MCDU) ............................................ 87SMS service ....................................................................................... 94Introduction ........................................................................................... 94Handle messages ................................................................................... 96Configure message settings ............................................................... 99
Table of contentsixChapter 4 Use a computerUse a computer over SwiftBroadband ...................... 101Tool for setup and use: The web interface ................................ 101Services and interfaces .................................................................... 103LAN and WLAN interfaces ............................................................... 104Customize network use .................................................................... 104Network user groups ......................................................................... 105Connect to the Internet ................................................................... 106Use a computer over Swift64 .......................................... 112Chapter 5 System operationFull Feature handset operation (SDU) ...................... 113Access and exit menus ..................................................................... 114Restricted access ................................................................................ 114Use the SDU phone book ................................................................ 115Handset Setup ..................................................................................... 117Ring Profile ........................................................................................... 122Lock System ......................................................................................... 123Logon Menu ......................................................................................... 124System Setup ...................................................................................... 130System Setup, Ring Profiles ............................................................ 133System Setup, Quick Dial ................................................................. 135System Setup, Pin Setup .................................................................. 136System Setup, Configure ................................................................. 138Status ..................................................................................................... 143Maintenance (reset) .......................................................................... 148MCDU operation ........................................................................ 149Operate the MCDU ............................................................................ 149AVIATOR 700 main menu ............................................................... 150SUBMENU ............................................................................................ 151LOCK menu .......................................................................................... 152LOGON menu ...................................................................................... 153SYSTEM menu .................................................................................... 156STATUS menu ..................................................................................... 160
Table of contentsxUse the SBU web interface ............................................... 164Introduction to the SBU web interface ...................................... 164Use the SBU phone book ................................................................. 173Use the Call log ................................................................................... 176View the lists of calls ......................................................................... 177Start or stop any data session ........................................................ 179Call log handling ................................................................................. 180Set data limits ..................................................................................... 181Set up the local exchange function ............................................. 182Remote management and activation .......................................... 183Prepare the AVIATOR 700 for remote management ............. 183Access the AVIATOR 700 from a remote location .................. 184Remote activation of the SBU with SMS .................................... 185Restricted dialing ................................................................................ 187Chapter 6 TroubleshootingGet support .................................................................................... 189Airtime support ................................................................................... 189System support ................................................................................... 189SDU errors ...................................................................................... 190Error messages .................................................................................... 190List of H+ Cause codes ...................................................................... 192SBU errors ....................................................................................... 198Access the Help desk ........................................................................ 198Generate a diagnostic report .......................................................... 199Event log and self test ...................................................................... 199SBU Troubleshooting guide ............................................................ 200System LEDs .................................................................................. 206SDU LEDs .............................................................................................. 206HPA LEDs .............................................................................................. 207SBU LEDs .............................................................................................. 208App. A Menu treesMenu tree for the Full Feature handset ...................................... 212Menu tree for the MCDU ................................................................ 213Menu tree for the SBU ..................................................................... 214
Table of contentsxiApp. B List of available GESsApp. C ConformityFCC ....................................................................................................... 21715.19 / RSS-GEN ................................................................................. 21715.21 ...................................................................................................... 21715.105 ................................................................................................... 217ICES-003 .............................................................................................. 218Glossary .................................................................................................................. 219Index .................................................................................................................. 225
Table of contentsxii
1Chapter 11111IntroductionIntroduction 1Congratulations on the purchase of your AVIATOR 700 system. It provides simultaneous high-speed data and voice communication via satellite through Inmarsat’s SwiftBroadband and Classic Aero services.See the table below to see the cabin applications that are available.For instructions how to install and set up the system see the Installation and Maintenance Manual.In this chapterIn this chapter you can read about:•System description•Aero services — background informationTelephone(secure)InternetE-mail Wireless access pointBuilt-in routerMessaging service ISDN Fax
Chapter 1: Introduction2System descriptionSystem descriptionThe AVIATOR 700 is a unique multi-channel solution. It combines global voice, fax and data capabilities of the Inmarsat Classic Aero, SwiftBroadband and Swift64 service. These service classes are available on two satellite types: the I4 and I3 satellites. The AVIATOR 700 system supports both types and manages automatic satellite hand-over between the satellites. This means 100% worldwide coverage for data and phone services.For detailed information on services and coverage maps see Aero services — background information on page 15.NoteThe Classic Aero services are available on both I3 and I4 satellites, while data services using SwiftBroadband are available exclusively on I4 satellites. The AVIATOR 700 system uses Swift Broadband for data services whenever possible. Swift64 is used as a fallback solution for areas where SwiftBroadband is not available.
Chapter 1: IntroductionSystem description 31111IntroductionAVIATOR 700 system PC #1PC #2Sigma7 2.4GHz Full FeatureAFIS/ACARS, CMUSwiftBroadband DataLAN/WLANSecure CommunicationFaxVideophoneAuxiliaryHandsetMCDUHandsetCockpitHeadsetCordless HandsetHandsetSmart PhoneSwiftBroadbandUnit (SBU)Satellite DataUnit (SDU)AVIATOR WirelessHandset
Chapter 1: Introduction4System descriptionAVIATOR 700 FeaturesThe AVIATOR 700 system has the following features:Cockpit audio dialing from MCDUCockpit data channelInterface to ACARS, AFIS and CMUData rates up to 432 kbpsVoIP connectivityWired and wireless web browsing and corporate VPN accessWireless use of PDA and Smart PhonesLow cost and high quality voice serviceBuilt-in router for intelligent connectivity support and multiple user supportBuilt-in Ethernet switch for supporting multiple wired lap topsBuilt-in wireless LAN for supporting multiple wireless devicesBuilt-in Multi-voice option, up to 1 + 8 concurrent calls2 built-in PBX for supporting multiple handsetsISDN connectivityAVIATOR 700 ServicesThe following table gives an overview of the services available for Inmarsat services Classic Aero, SwiftBroadband and Swift64. Typically the system will log on to an I4 satellite where Classic Aero and SwiftBroadband are available. SwiftBroadband handles all Swift64 services and more.NoteThe devices in the cabin must be connected to the correct unit, the Satellite Data Unit (SDU) or the SwiftBroadband Unit (SBU), to support the individual services. See AVIATOR 700 Interfaces on page 6.
Chapter 1: IntroductionSystem description 51111IntroductionFor background information on these services, see Background information, SwiftBroadband services on page 19 and Background information, Classic Aero and Swift64 services on page 21. Services I4 satelliteI3 satelliteInmarsat serviceVoice service Classic Aero (H+)2.4 kbps modem/fax Low speed data (600 or 1200 bps) for CMU, AFIS and ACARSIP background service (up to 432 kbps)Swift Broad-band(SBB)IP streaming service (8/16/32/64/128 kbps/X-Stream)Standard voice (AMBE call) ISDN UDI 64 kbps ISDN RDI 56 kbps High quality audio service (3.1 kHz (14.4 kbps) for modems, G3 fax etc.)High-quality voice Built-in router option with DHCP and Network Address Translation (NAT)Built-in wireless option 
Chapter 1: Introduction6System descriptionAVIATOR 700 InterfacesThe following table shows the interfaces of the AVIATOR 700 system. Check with your system responsible for interfaces available in your aircraft.IP/MPDS background service (up to 64 kbps)Swift64(SW64, HSD)ISDN UDI 64 kbps ISDN RDIa 56 kbps High quality audio service (3.1 kHz (14.4 kbps) for modems, G3 fax etc.)High-quality voice (speech) a. Check with your service provider that the RDI service is available on the Ground Infrastructure network.Services I4 satelliteI3 satelliteInmarsat serviceNoteThe devices in the cabin must be connected to the correct unit, the Satellite Data Unit (SDU) or the SwiftBroadband Unit (SBU), to support the individual services.
Chapter 1: IntroductionSystem description 71111IntroductionInterfaces I4 satelliteI3 satellite ViaFull feature handset (4-wire) for voice service (low cost) or 3.1 kHz high quality audio service44SDUTelephone handsets (2-wire) for voice service (low cost) or 3.1 kHz high quality audio service22MCDU (Cockpit) 2 2ARINC 429 (Low speed data 1.2 kbps for AFIS, ACARS, CMU) (Cockpit)11ISDN — 1Ethernet interfaces for PC etc. (MPDS via PPPoE) and external router—1RS-422 / RS-232 for MPDS via PPP, UDI and RDIaa. Check with your service provider that the RDI service is available on the Ground Infrastructure network.—1Ethernet interfaces for PCs etc. 6 — SBUBuilt-in wireless access point for background data and streaming services1—ISDN 1 —Telephone handsets (2-wire) for voice service (low cost) or 3.1 kHz high quality audio service2—
Chapter 1: Introduction8System descriptionNon-Safety interfaces (Level E)The following interfaces are strictly for non-safety usage:•Cockpit audio• ACARS/AFIS/CMU (information and management systems)• MCDU (Multifunction Control and Display Unit)Safety interfaces (Level D)The following interfaces are approved for safety usage:•Cockpit audio• ACARS/AFIS/CMU (information and management systems)• MCDU (Multifunction Control and Display Unit)Built-in router and Wireless optionsThe SwiftBroadband Unit of the AVIATOR 700 system offers a built-in router as an option. With this option you can connect multiple computers, and several applications can use the system simultaneously. The system also offers a built-in Wireless option for wireless communication devices using a WLAN antenna approved for aeronautical use.These options are enabled in the AVIATOR 700 by a FLEX key entered during system configuration, typically at Thrane & Thrane. If not, you can upgrade your system at a later stage. For upgrade instructions see the AVIATOR 700 Installation and Maintenance Manual containing detailed information needed to install and configure the AVIATOR 700 system in the aircraft..
Chapter 1: IntroductionSystem description 91111IntroductionPBX telephone exchangesThe AVIATOR 700 system has two built-in independent PBX units: • PBX in the Satellite Data Unit (SDU)• PBX in the SwiftBroadband Unit (SBU)See the overview in AVIATOR 700 Interfaces on page 6 for information on which types and how many phones can be connected to each PBX. You can route calls to handsets connected to the same PBX (SDU or SBU).You can also connect the AVIATOR Wireless Handset.If you have an IP phone or Smart Phone that has a SIP client, you can use the integrated SIP server of the SBU. For instructions see To set up a SIP-enabled wireless IP handset (SBU) on page 81.AVIATOR 700 system partsThe AVIATOR 700 system comprises the following parts:•TT-5035A Satellite Data Unit (SDU) and TT-5014A High Power Amplifier (HPA) •TT-5040A SwiftBroadband Unit (SBU)•Handsets•Multifunction Control and Display Unit (MCDU) (optional)•Web interface for SBU controlNoteCall routing between the two PBX units is not supported.The devices in the cabin must be connected to the correct unit, the Satellite Data Unit (SDU) or the SwiftBroadband Unit (SBU), to support the individual services.A call incoming on the SDU can be routed to a handset marked SDU, a call incoming on the SBU can be routed to a handset marked SBU.
Chapter 1: Introduction10 System descriptionTT-5035A Satellite Data Unit (SDU) and TT-5014A High Power Amplifier (HPA)The SDU is the controlling unit of the satcom system. A Configuration Module (CM) and all the interfaces, except for the maintenance port, are located on the rear of this unit. The High Power Amplifier (HPA) connects to the satcom antenna and amplifies the transmission signals of all channels simultaneously.SDUHPA
Chapter 1: IntroductionSystem description 111111IntroductionTT-5040A SwiftBroadband Unit (SBU)The SwiftBroadband Unit (SBU) provides access to the SwiftBroadband services. A Configuration Module (CM) and all the interfaces, except for the maintenance port, are located on the rear of this unit.HandsetsTT-5620A Full Feature handset and TT-5622A Full Feature cradleThe Full Feature handset is used to make and receive calls and to control, view status information and configuration data of parts of the AVIATOR 700 system, including the SDU.See Operate the Full Feature handset on page 62 for a description of keys, LEDs and display of the Full Feature handset and How to make calls from the Full Feature handset on page 71how to make calls.
Chapter 1: Introduction12 System descriptionAVIATOR Wireless Handset and CradleThe AVIATOR Wireless Handset is used to make phone calls over an IP based network. The handset connects to a wireless access point using a Wireless Local Area Network (WLAN). See the AVIATOR Wireless Handset and Cradle, User Manual for a description of the keys and LEDs of this handset and how to make calls.TT-5621B Auxiliary handset and TT-5622B Auxiliary cradleThe Auxiliary handset is used to receive and to make calls.See Operate the Auxiliary handset on page 73 for a description of the keys and LEDs of the Auxiliary handset and how to make calls.Sigma7 handset and cradleThe Sigma7 handset is used to receive and to make calls.See How to make a call with the Sigma7 handset on page 79 for a description of how to use the Sigma7 handset and how to make calls.
Chapter 1: IntroductionSystem description 131111Introduction2.4GHz Cordless handsetThe 2.4GHz Cordless handset system is used to receive and to make calls.See How to make a call with the 2.4GHz Cordless handset on page 80 for a description of how to use the 2.4GHz Cordless handset and how to make calls.Multifunction Control and Display Unit (MCDU) (optional)An MCDU can be used to make and receive calls and to access the AVIATOR 700 menu system for control and configuration of the satcom system from the cockpit. A subset of the MCDU menus and functions are identical to those of the Full Feature handsets.With the cockpit audio interface, which connects to the pilot headset via the cockpit Audio Management System, the pilot can make calls from the cockpit without using a handset.See Use the MCDU on page 83 for a description of how to use the MCDU.(Example)
Chapter 1: Introduction14 System descriptionWeb interface for SBU controlUse the built-in web interface of the SwiftBroadband Unit (SBU) to access the system settings. The web interface is accessed from a computer connected to one of the LAN connectors or using the WLAN interface of the SBU. The web interface is shown in an Internet browser. No additional installation of software is needed.See Introduction to the SBU web interface on page 164 for a description of how to use the web interface.
Chapter 1: IntroductionAero services — background information 151111IntroductionAero services — background informationCall and data servicesThe geostationary satellites are your connection to the Internet and telephone networks. They are situated above the equator. Geostationary means that the satellites are stationary in relation to Earth, i.e. they rotate at a speed that matches the rotation speed of the Earth. The satellites are run and managed by Inmarsat. Inmarsat is the leading provider of global mobile communications services. Inmarsat keeps track of which units are logged on to the system, assigns a free channel and manages the data when a network connection is established or a call is made.With the AVIATOR 700 system you can use the services SwiftBroadband, Classic Aero and Swift64. They are accessible worldwide, except the extreme polar regions. They are represented on the following satellite types:•SwiftBroadband: Four I4 satellites•Classic Aero: Four I4 satellites and four I3 satellites•Swift64: Four I3 satellitesSatellite typeShort name Full nameI4 AMER AmericasMEAS Middle East and AsiaAPAC Asia PacificEMEA(Alphasat)Alphasat (covers Europe, Middle East and Africa)I3 AORE Atlantic Ocean Region EastPOR Pacific Ocean RegionIOR Indian Ocean RegionAORW Atlantic Ocean Region West
Chapter 1: Introduction16 Aero services — background informationEach satellite covers a certain area (footprint) and supports a number of powerful spot-beams making the service available virtually anywhere on Earth between approximately 70°N and 70°S.For coverage maps of the satellites see Satellite coverage maps on page 17.For uses of these services see AVIATOR 700 Services on page 4.SwiftBroadbandThe Aero SwiftBroadband services are available on four I4 satellites. Each of these covers a certain area, this is also called a footprint, supporting a number of powerful narrow-spot-beams making the SwiftBroadband service available virtually anywhere on the earth.Classic AeroThe Inmarsat Classic Aero (also called H+) services are available on four I3 satellites and four I4 satellites. Swift64The Inmarsat Swift64 (also called High Speed Data or HSD) services are available on four I3 satellites. This service is used as a fallback solution when the primary data service, SwiftBroadband, is not available.NoteSome of the services are available on the interfaces of the SDU, others on the SBU. See AVIATOR 700 Interfaces on page 6 and check your cabin installation for interfaces available in your installation. NoteThe ISDN (Integrated Services Digital Network) and MPDS (Mobile Packet Data Service) services are only available when the aircraft is positioned inside an area with Spot Beam coverage.
Chapter 1: IntroductionAero services — background information 171111IntroductionSatellite coverage mapsThe AVIATOR 700 system is typically configured to automatic logon to the satellite services after power up. The system supports automatic satellite hand-over when the aircraft moves out of the coverage area for the current satellite, ensuring permanent coverage by either I4 or I3 satellites. In areas with no I4 satellite coverage, the system will fall back to an I3 satellite. When the system moves back into I4 coverage, the hand over to an I4 satellite takes place as soon as there are no active Classic Aero or Swift64 calls.The following figure shows coverage of SwiftBroadband and Classic Aero services on I4 satellites.Inmarsat’s I4 satellite coverage (AMER, MEAS, APAC, EMEA/Alphasat)0°10°20°30°40°50°60°70°80°90°10°20°30°40°50°60°70°80°90°0°20°40°60°80°100°120°140°160°180° 20° 40° 60° 80° 100° 120° 140° 160° 180°Combined I-4 and Alphasat coverageI-4 Asia-PacificI-4 Americas Alphasat I-4 MEAS This map depicts Inmarsat’s expectations of coverage following the commercial introduction of Inmarsat’s fourth L-band region, scheduled for the end of 2015. It does not represent a guarantee of service. The availability of service at the edge of coverage areas pXFWXDWHVGHSHQGLQJRQYDULRXVFRQGLWLRQV6ZLIW%URDGEDQGFRYHUDJH'HFHPEHUNoteThe map above shows Inmarsat’s SwiftBroadband services coverage. The map does not represent a guarantee of service. The availability of service at the edge of coverage areas may fluctuate.
Chapter 1: Introduction18 Aero services — background informationThe following figure shows coverage for Classic Aero and Swift64 services on I3 satellites.Swift64 and Classic aeronautical services coverage (IOR, POR, AORE, AORW)Earth Stations for Classic Aero services and Swift64The gateway between the public network and the satellites is operated by a Land Earth Station (LES) for the Swift64 data communication or Ground Earth Station (GES) for the global voice, fax and low-speed data capabilities. The LESs and GESs are run by different operators around the world.This map depicts Inmarsat’s expectations of coverage, but does not represent a guarantee of service. The availability of service DWWKHHGJHRIFRYHUDJHDUHDVpXFWXDWHVGHSHQGLQJRQYDULRXVconditions. Classic Aero and Swift 64 coverage December 2015.0°10°20°30°40°50°60°70°80°90°10°20°30°40°50°60°70°80°90°0°20°40°60°80°100°120°140°160°180° 20° 40° 60° 80° 100° 120° 140° 160° 180°Atlantic Ocean Region-EastAero H services are provided in thefull footprint of the global beamsSwift 64, Aero H+,Aero I coveragePacific Ocean Region Atlantic Ocean Region-WestIndian Ocean RegionNoteThe map above shows Inmarsat’s Swift64 and Classic Aero services coverage. The map does not represent a guarantee of service. The availability of service at the edge of coverage areas may fluctuate.
Chapter 1: IntroductionAero services — background information 191111IntroductionBackground information, SwiftBroadband servicesSwiftBroadband offers the basic services:• Symmetric ‘always on’ data connection, packet switched (PS)• Voice and ISDN (voice and data) service, circuit switched (CS)• Short Messaging Service (SMS) in the AVIATOR 700 systemThe following figure shows how the services are accommodated in a SwiftBroadband channel.With SwiftBroadband you can combine multiple packet-switched services with one circuit-switched service active at the same timeCircuit switched (dialed) serviceSwiftBroadband also provides high-quality telephone services (including secure mode). The following types of circuit switched connection are available:•Standard voice. A low-cost connection for voice only. The voice signal is compressed to 4.0 kbps, which reduces the bandwidth use and consequently the cost. This is also called AMBE.•3.1 kHz audio. A high quality connection which can be used for Premium Voice, G3 fax or analog modems. The signal is uncompressed 3.1 kHz audio, which allows for optimum voice quality.•ISDN. A high quality connection which can be used for voice (3.1 kHz Audio), G4 fax or 64 kbps UDI/RDI data.NoteThe SwiftBroadband system only supports one circuit-switched call at a time per AVIATOR 700 system.Applications supported by the SwiftBroadband serviceCircuit switched serviceStandard Voice 4 kbpsPacket switched service64 kbps 3.1 kHz Audio ISDNMessaging serviceSMS serviceStandard IP (Internet, e-mail, FTP.)Streaming IP (video, audio)128 kbps64 kbps32 kbps16 kbps8 kbpsX-Stream512 kbps
Chapter 1: Introduction20 Aero services — background informationPacket switched serviceThe IP-based packet-switched service provides a data rate of up to 432 kbps. The packet switched service offers two types of connection: In Standard IP mode, the service is shared among users of the system, providing a 'best effort' service. This type of connection is ideal for e-mail, file transfer, and Internet and intranet access. The user pays for the data sent and received. This type of connection is also called Background IP.You can also use the SwiftBroadband service at a pre-determined quality of service, i.e. with a specified streaming data rate. This service is called Streaming IP. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge)Messaging serviceSwiftBroadband provides a generic messaging service for sending and receiving messages to and from the AVIATOR 700 system.Supplementary telephone servicesThe following supplementary telephone services are available:• Call hold• Call waiting• Call forwarding• Conference call (Multi-party calls)•Voice mail• Call barringThese services are typically set up during the initial configuration of the system. For further details on Call forwarding see To forward a call (SBU) on page 58, the other supplementary telephone services are described in detail in the AVIATOR 700 Installation and maintenance manual.NoteThe SBU of the AVIATOR 700 supports up to 11 concurrent packet-switched connections at a time. For use of packet switched services also see AVIATOR 700 Services on page 4.
Chapter 1: IntroductionAero services — background information 211111IntroductionAirtime pricing principlesWhen using the connections of your system note that the circuit switched services and streaming classes (packet switched) are charged by the time the service is being used, while the standard IP and SMS services (packet switched) are charged by the volume of data transferred.The following image shows how the various applications are supported by the SwiftBroadband service. For information on service availability see AVIATOR 700 Services on page 4.Background information, Classic Aero and Swift64 servicesThe Classic Aero services have a lower tariff than the Swift64 services, which are high quality audio or high speed data services and thus require more bandwidth.Classic Aero servicesThe Classic Aero (H+) service supports near terrestrial-quality Voice at 4.8 kbps, over 2 different physical channels in both global- and spot beam. This means that the user can have 2 voice connections up at all times. This can be 2 incoming, 2 outgoing or 1 incoming and 1 outgoing connection. This service is less expensive than an ISDN connection, with only a small cost in voice-quality.Besides using the two voice-channels for voice, one or both of the channels can be used for a modem or fax connection. In both circumstances, the 6015304500:10:35Airtime pricing for SwiftBroadband servicesCircuit switched service Packet switched service Messaging serviceSMS serviceCharged by time Charged by volumeStandard Voice4 kbps64 kbps 3.1 kHz Audio ISDNStandard IP (Internet, e-mail, FTP.)Streaming IP (video, audio)128 kbps64 kbps32 kbps16 kbps8 kbpsX-Stream512 kbps
Chapter 1: Introduction22 Aero services — background informationmaximum bit rate is 2.4 kbps. The fax or modem can be connected to the 2-wire interface. If a fax or modem uses a channel, this channel cannot be used for voice at the same time.Classic Aero also provides a low speed packet data mode, which allows data transfers at up to 1.2 kbps. This service can be used by an AFIS (Automatic Flight Information Service), ACARS (Aircraft Communication Addressing & Reporting System) or CMU (Communications Management Unit) to send data over the satellite link. Note, however, that this service must not be used as the basis for safety communication.Swift64 data serviceThe 64 kbps UDI (Unrestricted Digital Information) service enables bi-directional transmission of data to and from terrestrial 64 kbps ISDN networks. The 56 kbps Data service is similarly used to make a connection to 56 kbps ISDN networks, which are primarily used in North America.The Speech and 3.1 kHz audio services make it possible to establish high quality analogue connections with quality equal to terrestrial analogue connections via digital networks/switches. The Speech service is used for high quality voice connections, whereas 3.1 kHz audio can be used to transfer analogue signals between fax machines and modems with an analogue 2-wire interface. The 3.1 kHz audio service is transparent, and is suitable for all analogue applications including secure telephones.The MPDS service is a packet data service where the tariff depends on the amount of data transmitted. This service is a more cost-effective solution for web browsing, and other applications where there is no need for constant transmission of data in both directions. It is also suitable for applications where a constant connection is required, because the user is no longer charged the “per minute rate”.
23Chapter 22222Get startedGet started 2In this chapterIn this chapter you can read about:•Logon procedure•Connect a computer•Make the first call•Send a faxFor information on how to install, configure and service the system, see the AVIATOR 700 Installation and maintenance manual. For more detailed guidelines on the individual applications see Calls, faxes and SMS on page 33.Line of sightTo use the satellite network, the satcom antenna must have free line of sight to the satellite.NoteThe system cannot logon to the satellite network and go online when the aircraft is inside a hangar.Picture: airphototicino
Chapter 2: Get started24Airtime service provisioningTo be able to establish a data connection or make a call the satcom system must be activated or commissioned by a service provider. This is taken care of during installation and configuration of the satcom system. The service provider provides the telephony and data services and invoices you for the services used. For information on service providers go to Inmarsat’s web site, Partner search (http://www.inmarsat.com/partners/search-for-partner/). The service provider also handles activation, commissioning, billing and technical support that is related to the communication network.The satcom system is operational and ready to use when the aircraft is powered up and the aircraft’s navigational system has finished its initialization. Check whether your aircraft is equipped with a signal saying that the satcom system is ready for use before you start your application. Default settingsThe telephone and ISDN lines are available as soon as the system has logged on to the satellite network. Check whether your aircraft is equipped with a signal saying that the satcom system is ready for use. Internet, e-mail and other IP services are available as plug-and-play, no further configuration is needed. The system automatically starts the standard background data connection when a PC, Smart Phone or other device is connected.ImportantWith the plug-and-play functionality a computer automatically establishes a connection to the Internet and starts transferring data as soon as you start using the Internet, e-mail or other IP services. To avoid unintended use of bandwidth, e.g. automatic software updates, see Unintended use of bandwidth on page 107 for information how to set up your computer.
Chapter 2: Get startedLogon procedure 252222Get startedLogon procedureYou can logon to satcom services using one of the following procedures:•Logon procedure with the Full Feature handset•Logon procedure with the MCDULogon procedure with the Full Feature handsetAfter power up the display and all LEDs on the Full Feature handset will light up for a few seconds, the SDU boots and makes a self test. The system is typically configured to log on automatically to the satellite services, no further action is required. When the display shows Ready all services are logged on and you can start using the system.In most cases the system logs to an I4 satellite. If there is no I4 coverage, the system logs on to an I3 satellite. Then the SwiftBroadband services are not available. The display will show: H+ (Classic Aero) and Swift64 are logged on (ok) and SBB (SwiftBroadband) is not available (0/1). Then you can make calls using the Full Feature handset and the SDU using the service H+ (Classic Aero) and you can use SW64 data.LEDs on Full Feature handsetThe Classic Aero LED and the Swift64 LED indicate that these services are logged on. This handset has no LED to indicate that the SwiftBroadband service is logged on. The SwiftBroadband service is logged on when the display shows Ready and the Swift64 LED is not lit.NoteIf the system does not log on automatically, the system may be set to manual logon. In this case you have to log on using the Logon menu. For further information, see To log on manually on page 125.ReadyAMER AM #xH+ SBB SW64ok 0/1 okClassic Aero (H+)Swift64 (HSD)Alarm Ringing
Chapter 2: Get started26 Logon procedureLogon procedure with the MCDUAfter power up the system is typically configured to log on automatically to the satellite services. No further action is required to start up the AVIATOR 700 system. You can follow the logon procedure by selecting the SATCOM subsystem from the MCDU menu when the SATCOM subsystem becomes available. Below is an example of a display read-out while the SDU is booting. The screen shows the progress of the Power On Self Test (left) and the screen after a successful logon procedure (right).For further information on logon settings, see LOGON menu on page 153.NoteIf the system does not log on automatically, the system may be set to manual logon. In this case you have to log on using the Logon menu. For further information, see LOGON menu on page 153.
Chapter 2: Get startedConnect a computer 272222Get startedConnect a computer PC setup — before you startFor the LAN or WLAN interface to work without any further setup, the connected computer or IP device must be set up to obtain an IP address and a DNS server address automatically. This is usually the case for most PCs. If you are in doubt you can check your PC, see the step-by-step procedure how to do this in IP address and DNS server address setup on page 166.Internet, e-mail, etc.With SwiftBroadband the cabin applications e-mail, Internet and intranet access, VPN, etc. are available. The connection type recommended for these applications is the Standard data connection, which is also the default setting. For background information on the Standard data connection see Packet switched service on page 20.Depending on how your system was set up initially there are two scenarios that may be applicable when you use a data connection to access the Internet, e-mail etc.:ImportantTo avoid unintended use of bandwidth, e.g. automatic software updates, see Unintended use of bandwidth on page 107 for information how to set up your computer. It is recommended to disable the feature for automatic PC software update in your computer.Standard data connection Benefits DrawbackAutomatic start (system default)Plug-and-play Risk of unintended use of costly airtime, e.g. Windows update downloads, frequent check for new mail etc.
Chapter 2: Get started28 Connect a computerCheck with your system responsible whether your system is set up to automatic activation of a standard data connection (plug-and-play).To access the Internet or use your e-mail program do as follows:1. Switch on your PC or Smart Phone.2. For LAN: Connect your LAN cable (standard Ethernet) between the network connector on your computer and one of the LAN connectors installed in the aircraft. For WLAN: Check that the WLAN icon in the status bar of your operating system indicates that the WLAN connection has been established.3. Start your application, e.g. Internet browser or e-mail program. If you cannot establish a connection, the automatic activation of a standard data connection may be disabled in your system. Then you can start a connection manually, you do this in the built-in web interface. To learn more about the web interface see Use the SBU web interface on page 164.How to establish a connection manually see Start or stop a Standard connection on page 110 or Start or stop a Streaming connection on page 111 for detailed instructions. If you want to change the start-up mode of the standard data connection contact your system administrator to change the setting in your network user group for Automatic activation to Enabled or Disabled. This is described in detail in the AVIATOR 700 Installation and maintenance manual.Manual start from the web interface (This must be configured during initial configuration.)Efficient bandwidth usageYou must start the web interface at http://192.168.0.1 and click once to start a connection.Standard data connection Benefits Drawback
Chapter 2: Get startedMake the first call 292222Get startedMake the first callThe following sections provide a short guide to making calls. For more detailed information, see How to make calls from the Full Feature handset on page 71 or How to make calls from the Auxiliary Handset on page 76.If you want to use a SIP-enabled IP handset to make a call see Use a SIP-enabled IP handset (SBU) on page 81.Make a call (air to ground)To make a call from a phone or handset, press:00 <country code> <phone number> followed by # or off-hook key.Example: To call Cobham SATCOM VA that has the country code 1 and the phone number 7574639557 press 00 1 7574639557 #Call a handset in the aircraft (ground to air)Mobile numbers for SwiftBroadbandYou find the voice numbers in the documentation in the aircraft cabin or from your service provider. They may also figure on the quick guide. Make sure you have the international dialling code for the country you want to call from.To make a call to a phone connected to the SBU (ground to air), dial:+ <Mobile number>•+ is the prefix used in front of the country code for international calls. The Prefix depends on from which country you make the call. It is 011 if you call from the USA.•Mobile number for handsets connected to the SBU: This is the mobile number of the system you are calling. The first part of the number is always 870, which is the “country code” for the BGAN system.
Chapter 2: Get started30 Make the first callExample: If you are calling from the USA and the mobile number for standard voice is 870772420567 on your system, and you want to make a call to the system, dial 011 870 772420567. Voice mail for SwiftBroadbandIf a call to a handset marked AVIATOR 700 is not answered the caller can leave a voice mail message with Inmarsat’s voice mail service. Then an SMS is sent to the messaging system of the SBU to alert you that there is a voice mail message. For further details see To receive a voice mail message (SBU) on page 52.NoteThere are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice. NoteFor fax installations: If you have connected a fax, make sure that the incoming call type on that 2-wire interface is set to 3.1 kHz Audio. This is to avoid that the fax rings and answers an incoming Standard call. This is usually taken care of during initial configuration of the system. See the AVIATOR 700 installation and maintenance manual for further information on connecting a fax to the SBU.
Chapter 2: Get startedMake the first call 312222Get startedMobile number for Classic Aero servicesTo make a call to a phone connected to the system do as follows:Dial + <Mobile number>To make a phone call to a handset in the aircraft you can proceed in two ways:To call using DDI numbers see To call ground to air using the DDI numbers on page 38, for more information about SWIFT64 number see Swift64 numbering rules on page 39.Classic Aero Details Dialling exampleDirect phone numberA direct phone number to call a handset in the aircraft directly. When using this number a dialing prefix is not required. Check the documentation from your service provider whether this service is supported.See the documentation from your service provider.Numbering rules for AESIDThe international prefix used to call from the ground is +870+ is the prefix used in front of the country code for international calls. The Prefix depends on from which country you make the call. It is 011 if you call from the USA.Note: In some countries or networks the access to +870 maybe restricted and requires an account to be set with the local service provider.Dial: +870 5 <AESID>If you are calling from the USA and the ICAO address is 01234567 dial: 011 870 5 01234567
Chapter 2: Get started32 Send a faxSend a faxSend a fax via SBUTo send a fax from the terminal (SBU), use the prefix 00, followed by the called fax number including the country code, followed by #. Example: To send a fax to Cobham SATCOM VA (country code 1) over SwiftBroadband, press the following keys on the fax:00 1 757 463 9557 #Send a fax via SDUTo send a fax from the terminal (SDU), use the prefix 01 for fax, followed by the called fax number including the country code, followed by #. Example: To send a fax to Cobham SATCOM VA (country code 1) over Classic Aero press the following keys on the fax:01 1 757 463 9557 #You can also send a fax over Swift64, for instructions see To send a fax message (air to ground) (SDU) on page 44.To power off the satcom systemThe satcom system is automatically powered off along with the aircraft. Some types of aircraft are equipped with a “SatCom on/off” button, which can be used to power off the satcom system while the aircraft is powered.ImportantBefore sending or receiving fax messages, make sure both fax units are in “Overseas” mode.
33Chapter 33333Calls, faxes and SMSCalls, faxes and SMS 3IntroductionThe AVIATOR 700 system has two PBXs. Study the following chapters thoroughly, because you need to know to which units — SDU or SBU — the phone or fax is connected, to be able to call or use the fax successfully. For some functions you also have to know whether you use the Full Feature handset or a POTS (2-wire) handset like the Auxiliary handset. The following illustration shows schematically which phone and fax connections are available.In this chapterIn this chapter you can read about:•Use a phone or fax machine (SDU)•Use a phone or fax machine (SBU)•Operate the handsets•Use the MCDU•SMS serviceSDUPBXSBUPBXFull Feature handset(up to 4)Auxiliary or other POTS handset (up to 2)FaxAuxiliary or other POTS handset (up to 2)FaxISDN ISDNAVIATOR Wireless Handset (several)
Chapter 3: Calls, faxes and SMS34 Use a phone or fax machine (SDU)Use a phone or fax machine (SDU)Available interfaces (SDU)Several types of voice equipment connect to the SDU:Standard analog phone or G3 fax machine: The SDU has two phone interfaces for connecting standard analog phones or fax machines.ISDN phone or G4 fax machine: The SDU has one ISDN interface for connecting an ISDN phone, a modem or a fax machine. Full-feature handset: the SDU has four phone interfaces for connecting Full Feature handsets.Check the cabin installation to locate the SDU connectors for telephones and fax machine.Select a call type (SDU)This is typically set up during initial configuration of the system.The phone connection can use one of the following call types:•H+ Voice: Voice connection compressed to 4.8 kbps,•3.1 kHz Audio: High quality connection used for Premium Voice, G.3 fax or analog modem,•UDI or RDI (only on ISDN interface): used for G4 fax or dataThe default setting for an AVIATOR 700 system is standard voice.In the Aero-SDU Configuration Program which is used during the installation of the system you can set up which type of connection should be preferred to use when you make or receive a call from the telephone interfaces.NoteModem or fax: When connecting a fax or a modem to the Phone/Fax interface you must use 3.1 kHz Audio.
Chapter 3: Calls, faxes and SMSUse a phone or fax machine (SDU) 353333Calls, faxes and SMSExample: If you always have a fax connected to the same Phone/Fax interface you can set this interface to 3.1 kHz Audio only. This will mean that if an incoming Standard Voice call is received, this Phone/Fax interface will not ring. For details how to set up the interfaces see the AVIATOR 700 Installation and maintenance manual.When connecting a G4 fax or a modem to the ISDN interface in the AVIATOR 700 system you must use UDI.To select the default outgoing call type (SDU)This is typically set up during initial configuration of the system.You can set the default outgoing call type in the Aero-SDU Configuration Program. For further information, see the AVIATOR 700 Installation and maintenance manual and the online help of the Aero-SDU Configuration Program.ImportantPrimary and secondary call types can be configured in the Aero-SDU Configuration Program. If all channels for the primary call type are in use, the secondary call type will be used.
Chapter 3: Calls, faxes and SMS36 Use a phone or fax machine (SDU)To override the default outgoing call type (SDU) To override the default setting for a specific outgoing call, dial the following prefix before the number you want to call or fax:• 00: Use default call type• 01: Use default fax type• 10: Force the call type to H+ (Classic Aero) (Standard voice)• 11: Force fax type H+ (Classic Aero)• 20: Force call type HSD (Swift64) (High-quality voice)• 21: Force fax type HSD (Swift64)Example: To call Cobham SATCOM VA, that has the country code 1 and the phone number 7574639557, forcing the connection to use Standard Voice, dial10 1 7574639557 followed by # if calling from an analog or ISDN phone, or off-hook key if calling from an AVIATOR Wireless Handset.Phone numbers for incoming 3.1 kHz Audio and Standard VoiceThe phone numbers are listed in the documentation from your service provider.For information on how to make a call to the system, see Phone number for a call (ground to air) (SDU) on page 38.To select the incoming call type (SDU)This is set up during initial configuration of the system. For further information, see the AVIATOR 700 Installation and maintenance manual and the online help of the Aero-SDU Configuration Program.NoteThis will not change the default call type, only the type used for this call.NoteThe call type you are using must be selected in the Aero-SDU Configuration Program.
Chapter 3: Calls, faxes and SMSUse a phone or fax machine (SDU) 373333Calls, faxes and SMSMake or receive a phone call (SDU)Analog phone, ISDN phone or Full Feature handsetThere are different methods for activating a call, depending on the type of phone:•Analog phone or ISDN phone: Dial the number and press #.•Full feature handset: Dial the number and press the off-hook key.To make a call (air to ground) (SDU)You have the following options for making a call:•Manual Dial. Dial 00 <country code> <phone number> followed by # or off-hook key.Example: To call Cobham SATCOM VA that has the country code 1 and the phone number 7574639557 press 00 1 7574639557 followed by # if calling from an analog or ISDN phone.•Full Feature handset: Call a number in the SDU phone book. If the number you want to call is in the phone book of the SDU, find the number in the phone book and press # or off-hook key.Example: To call entry in the SDU phone book with the name Jones, press CC to enter the phone book, then N. To find an entry with the name Larsen, press N three times. For more detailed information about the SDU phone book see Use the SDU phone book on page 115.If there was an error establishing the connection, refer to SDU errors on page 190.To receive a call (SDU)By default, all devices connected to the 4-Wire interfaces, 2-Wire interface and the ISDN interface will ring when one of the mobile numbers is called. Note, however, that this depends on the call type settings made during initial configuration of the system. For further information, see the
Chapter 3: Calls, faxes and SMS38 Use a phone or fax machine (SDU)AVIATOR 700 Installation and maintenance manual and the online help of the Aero-SDU Configuration Program.Phone number for a call (ground to air) (SDU)For details on how to make a call to a phone connected to the system see Mobile number for Classic Aero services on page 31.To call ground to air using the DDI numbersIt is possible to dial a specific terminal in the aircraft, using a specific service (voice, fax or data).From a ground phone dial: +870 5 <DDI> <Terminal Number>DDI (Direct Dial-In)The DDI number identifies both the terminal on the network and the service used (Voice, Fax or Data).Example: The following is an example of a Ground to air call using DDI numbers:If the DDI numbers allocated are:-111112 for voice-111113 for fax-111114 for data-and you are making a call from USA, the phone number to dial on the ground to call handset #2 is:011 870 5 111112 02 (011 for prefix to dial out of the USA - 870 international prefix to call from the ground - 5 for H+ service - DDI Voice - Terminal number 2)Under the same circumstances, the phone number to dial on the ground to send a fax connected to POTS #5 is:011 870 5 111113 05 (011 for prefix to dial out of the USA - 870 international prefix to call from the ground - 5 for H+ service - DDI Fax - Terminal number 5)NoteIn the Service Activation Registration Form (SARF), the allocation of DDI number is optional. Make sure that they are requested when submitting the SARF.
Chapter 3: Calls, faxes and SMSUse a phone or fax machine (SDU) 393333Calls, faxes and SMSLocal numbers• 00: The terminal will behave as if it has received a call using the AES ID (a broadcast call to all handsets)• 01: Handset #1 (Full Feature handset)• 02: Handset #2 (Full Feature handset)• 03: Handset #3 (Full Feature handset)• 04: Handset #4 (Full Feature handset)• 05: POTS #5 (2-wire analog phone)• 06: POTS #6 (2-wire analog phone)Swift64 numbering rulesIMN (Inmarsat Mobile Number): To make a ground-to-air call to a terminal using swift64, the caller can use the IMN numbers as follows:Dial +870 <IMN number>An IMN is the network identification for a specific service on a specified terminal. The service can be ISDN DATA64, ISDN DATA56, SPEECH or AUDIO3.1.Example: If the IMN number is 612345678 and you are making the call from USA, dial 011 870 612345678.To make local phone calls (SDU)You can make local phone calls between any of the POTS phones and 4-wire handset interfaces of the SDU.To make a local call to a phone connected to the SDU do as follows:Dial <local number> and press # or the off-hook key.ImportantThis feature works with handsets connected to the SDU. Check whether the handset is marked “SDU”.NoteThe local number is shown in the lower right corner of the display of the Full Feature handsets.
Chapter 3: Calls, faxes and SMS40 Use a phone or fax machine (SDU)Special-purpose and local numbersThe following list shows the allocated special-purpose numbers.Local number PhonesSS 0 Broadcast call to all phones connected to the SDU1 4-Wire (Full Feature handset) #12 4-Wire (Full Feature handset) #23 4-Wire (Full Feature handset) #34 4-Wire (Full Feature handset) #45 2-Wire handset (Auxiliary or similar) #56 2-Wire handset (Auxiliary or similar) #610 ISDN
Chapter 3: Calls, faxes and SMSUse a phone or fax machine (SDU) 413333Calls, faxes and SMSTo hold a call (SDU)You can put an incoming, outgoing or local call on hold once the connection is established. To place an active call on hold, press the hold button on the phone. Once the call is put on hold, a ready tone will sound in the handset. To reactivate the call, press the hold button a second time. To place a call on hold using the Auxiliary handset, do as follows:1. Press F.2. To reactivate the call, press F.To place a call on hold with the Full Feature handset, do as follows:1. Press GT.2. To reactivate the call, press GT.To transfer a call (SDU)An incoming or outgoing call can be transferred from one local phone A to another local phone B connected to the same SDU.Use the following procedure to make a call transfer using the Auxiliary handset:1. Press F on phone A to put the call on hold.2. On phone A, dial the desired handset, e.g. K for handset #2. For local numbers see Special-purpose and local numbers on page 40. NoteWhich key works as a hold button varies from phone to phone. To find out which button is the hold button on your handset, refer to the phone’s user manual. On some digital phones, an R button functions as the hold button (like for the Auxiliary Handset). On analog phones without a dedicated hold button, a short press on the hook button functions as a hold button (this is called the flash button on analog phones).NoteOnly one call can be placed on hold at the same time by a single phone.
Chapter 3: Calls, faxes and SMS42 Use a phone or fax machine (SDU)3. Establish a connection between phone A and B with U.4. The transfer can then be initiated by either phone:• Hang up phone A or• Press S K K K from phone B.Use the following procedure to make a call transfer using the Full Feature handset:1. When a call is already established, place the call on hold with GT.2. On phone A dial the number of the desired handset, e.g. K for Handset #2. For local numbers see Special-purpose and local numbers on page 40.3. Establish a connection between phone A and B with U or I .4. The transfer can then be initiated by either phone:• Hang up phone A or• Press GS from either handset A or BTo make a conference call (SDU)It is possible to make conference calls between three or more parties.NoteTo transfer a call from a POTS phone, the procedure is the same as for the Auxiliary Handset except from the method to put the call on hold. For information how to put a call on hold from a POTS phone see To hold a call (SDU) on page 41.NoteMax. 6 lines can be connected, including handsets on the aircraft and lines to the ground.AirConference (up to 6)Conference call (SDU)Ground(up to 3)Phone call (Classic Aero)
Chapter 3: Calls, faxes and SMSUse a phone or fax machine (SDU) 433333Calls, faxes and SMSWhen a call is already established, do as follows to add additional parties with an Auxiliary Handset:1. Press F to put the call on hold.2. On phone A, dial the desired handset, e.g. K for handset #2, or an external number. For local numbers see Special-purpose and local numbers on page 40. 3. Establish connection with U.4. Join all three calls by pressing S LLL from either phone.5. To add further parties to the conference all, repeat steps 1 to 5.6. To leave a conference, press I or put handset back into the cradle.When a call is already established, do as follows to add additional parties with the Full Feature Handset:1. Place the call on hold with GT.2. Dial the number of the desired handset, e.g. K for Handset #2, or an external number. For local numbers see Special-purpose and local numbers on page 40.3. Establish a connection between phone A and B with U or I .4. Join all three calls by pressing GU from either handset5. To add further parties to the conference call, repeat steps 1 to 5.6. To leave a conference, press I or put handset back into the cradle.NoteTo make conference call from a POTS phone, the procedure is the same as for the Auxiliary Handset except from the method to put the call on hold. See To hold a call (SDU) on page 41 for information about putting calls on hold from a POTS phone.NoteWhen the last local phone exits the conference call, the conference call is terminated though there may still be two or three incoming/outgoing callers active.
Chapter 3: Calls, faxes and SMS44 Use a phone or fax machine (SDU)Send or receive a fax message (SDU)Delay before time-outWhen sending or receiving fax messages over a satellite connection, the fax units at each end of the transmission line must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays. Make sure that your fax machine is set to allow long delays before time-out.To send a fax message (air to ground) (SDU)The fax machine must be connected to the Phone/Fax interface or the ISDN interface of the SDU. For an analog fax machine 3.1 kHz Audio should be used. For an ISDN G4 fax machine UDI must be used, refer to the AVIATOR 700 Installation and maintenance manual for details how to configure the ISDN interface.To send a fax from the SDU, use the prefix 01 for fax, followed by the called fax number including the country code, followed by #. For more information how to override call types see To override the default outgoing call type (SDU) on page 36.Example: To send a fax to Cobham SATCOM VA (country code 1) over Classic Aero press the following keys on the fax:01 1 757 463 9557 #To send a fax message (ground to air) (SDU)To send a fax message to the SDU, dial: + <Mobile number> #•+ is the prefix used in front of the country code for international calls.ImportantBefore sending or receiving fax messages, make sure both fax units are in “Overseas” mode.ImportantBefore sending or receiving fax messages, make sure both fax units are in “Overseas” mode.
Chapter 3: Calls, faxes and SMSUse a phone or fax machine (SDU) 453333Calls, faxes and SMS•Mobile number. The first part of the mobile number is always 870, which is the “country code” for the Inmarsat system. The numbers are listed in the documentation from your service provider.To receive a fax message (SDU)A fax machine connected to the SDU can receive a fax in two ways:• Using Classic Aero: 2.4 kbps modem/fax• Using Swift64: 3.1 kHz Audio or G4 fax ISDN/UDI. For further information see To select the incoming call type (SDU) on page 36.
Chapter 3: Calls, faxes and SMS46 Use a phone or fax machine (SBU)Use a phone or fax machine (SBU)Available interfaces (SBU)Several types of voice equipment connect to the SBU:Standard analog phone or G3 fax machine: The SBU has two phone interfaces for connecting standard analog phones or fax machines.ISDN phone or G4 fax machine: The system has one ISDN interface for connecting an ISDN phone, a modem or a fax machine.SIP-enabled IP phone: the SBU has an integrated SIP server for connecting a SIP-enabled IP phone. For more details on setting-up and using a SIP-enabled IP phone see To set up a SIP-enabled wireless IP handset (SBU) on page 81.Check the cabin installation to locate the SBU connectors for telephones and fax machine.Select a call type (SBU)This is typically set up during initial configuration of the system.The phone connection can use one of the following call types:•Standard Voice: Voice connection compressed to 4.0 kbps,•3.1 kHz Audio: High quality connection used for Premium Voice, G.3 fax or analog modem,•UDI or RDI (only on ISDN interface): used for G4 fax or dataThe default setting for an AVIATOR 700 system is standard voice.In the web interface you can set up which type of connection to use when you make or receive a call from the Phone/Fax or ISDN interface or from an IP handset connected to the LAN interface.NoteModem or fax: When connecting a fax or a modem to the Phone/Fax interface you must use 3.1 kHz Audio.
Chapter 3: Calls, faxes and SMSUse a phone or fax machine (SBU) 473333Calls, faxes and SMSExample: If a fax is always connected to the same Phone/Fax interface you can set this interface to 3.1 kHz Audio only. This means that if an incoming Standard Voice call is received, this interface will not ring. For details how to set up the interfaces see the AVIATOR 700 Installation and maintenance manual.When connecting a G4 fax or a modem to the ISDN interface in the AVIATOR 700 system you must use UDI.To select the default outgoing call type (SBU)This is typically set up during initial configuration of the system.You can set the default outgoing call type in the web interface. For details how to access the web interface see Access the web interface on page 167. To select the default call type for outgoing calls, do as follows:•ISDN: Select the call type under SETTINGS > ISDN.•Phone/Fax: Select the call type for each port under SETTINGS > Phone/Fax.•AVIATOR Wireless Handset: Select the call type for each handset under SETTINGS > IP handsets > Call settings.For further information, see the AVIATOR 700 Installation and maintenance manual.To override the default outgoing call type (SBU)To override the default setting for a specific outgoing call, do as follows:•To use Standard Voice for the call, dial 1* before the number. •To use 3.1 kHz Audio for the call, dial 2* before the number.Example: To call Cobham SATCOM VA that has the country code 1 and the phone number 7574639557, forcing the connection to use Standard Voice, press 1* 00 1 7574639557 followed by # if calling from an analog or ISDN phone, or off-hook key if calling from an IP handset.NoteThis will not change the default call type, only the type used for this call.
Chapter 3: Calls, faxes and SMS48 Use a phone or fax machine (SBU)Phone numbers for incoming 3.1 kHz Audio and Standard Voice (SBU)The two CS connections 3.1 kHz Audio and Standard Voice have separate phone numbers. This way, a person calling a phone connected to the system can select whether to use 3.1 kHz Audio or Standard Voice, simply by using the dedicated mobile phone number. The phone numbers are listed in the documentation from your service provider.If the mobile phone numbers have been entered in the web interface they are listed and you can look them up as follows:1. Access the web interface from a connected computer, open a browser and type the address: http://192.168.0.1 (default address). The DASHBOARD page is displayed.2. Select PHONE BOOK > Mobile numbers.For further information, see To view the mobile numbers and additional numbers on page 175. If the mobile numbers are not available in the web interface, refer to the documentation from your airtime subscription.For information on how to make a call to the system, see To make a call (ground to air) (SBU) on page 51.NoteThe call type you are using must be selected in the web interface (refer to the next section).NoteThere are two Voice numbers, one for 3.1 kHz Audio and one for Standard voice.
Chapter 3: Calls, faxes and SMSUse a phone or fax machine (SBU) 493333Calls, faxes and SMSTo select the incoming call type (SBU)This is typically set-up during initial configuration of the system. To select which call types are accepted for an incoming call do as follows:1. Access the web interface from a connected computer by opening a browser and typing the address: http://192.168.0.1. The DASHBOARD page is displayed.2. ISDN: Select the call type under SETTINGS > ISDN. 3. Phone/Fax: Select the call type for each port under SETTINGS > Phone/Fax.4. AVIATOR Wireless Handset: Select the call type for each handset under SETTINGS > IP handsets > Call settings.For further information, see the AVIATOR 700 Installation and maintenance manual.Make or receive a phone call (SBU)Analog phone, ISDN phone or SIP-enabled IP handsetThere are different methods for activating a call, depending on the type of phone:•Analog phone or ISDN phone: Dial the number and press #.•SIP-enabled IP handset: Dial the number and press the off-hook key.To make a call (air to ground) (SBU)You have different options for making a call:•Short Dial. If the number you want to call is in the phone book of the system, you can use the Short Dial number. You find this number in the web interface under PHONE BOOK, first column Entry.
Chapter 3: Calls, faxes and SMS50 Use a phone or fax machine (SBU)Dial 00 <Short Dial> followed by # or off-hook key.Example: To call entry number 4 in the phone book, dial 004 followed by # or off-hook key.•Manual Dial. Dial 00 <country code> <phone number> followed by # or off-hook key.Example: To call Cobham SATCOM VA that has the country code 1 and the phone number 7574639557 press 00 1 7574639557 followed by # or off-hook key.•Call from phone book or call log (only AVIATOR Wireless Handset). • Enter the phone book of the IP handset, scroll to the wanted number and press the off-hook key, or• press the off-hook key from the main screen to display the latest calls in the call log. Then scroll to the wanted number and press the off-hook key again. Note that this is the call log of the IP handset, not of the system.If there was an error establishing the connection, refer to SBU errors on page 198.If you are using the IP handset, the handset may show an error message.Depending on the type of error, the web interface may also show an error message. See Event log and self test on page 199.To receive a call (SBU)By default, all devices connected to the analog phone interface and the ISDN interface and the WLAN interface will ring when one of the mobile numbers is called. Note, however, that this depends on the call type settings for ISDN, AVIATOR Wireless Handset and analog phone made during initial configuration of the system. For further details on how to set up the individual interfaces see the AVIATOR 700 Installation and maintenance manual and the documentation for your cabin installation. You can see the current setting of the SBU interfaces in the web interface.NoteMaximum 4 digits are allowed. If the number is higher than 0099, only one zero should be added (example: 0199)
Chapter 3: Calls, faxes and SMSUse a phone or fax machine (SBU) 513333Calls, faxes and SMSCall log (SBU)You can recall information of all incoming, outgoing and missed calls, as well as standard and streaming data sessions. This data is stored in the call log of the system. To view information on all calls do as follows:1. Access the web interface from a connected computer, open a browser and type the address: http://192.168.0.1 (default). The DASHBOARD page is displayed.2. Click CALLS. For further information, see View the lists of calls on page 177.If power to the system is interrupted, the information on the currently ongoing calls (connection time) and data sessions (transferred data) cannot be saved. This means that the airtime and bandwidth usage registered in the Call log may be slightly inaccurate.To make a call (ground to air) (SBU)To make a call to a phone connected to the system do as follows:Dial + <Mobile number>+ is the prefix used in front of the country code for international calls. Mobile number: The first part of the mobile number is always 870, which is the prefix (“country code”) for the BGAN system. Example: If you are calling from the USA and the mobile number for standard voice is 870772420567 on your system, and you want to make a call to the system, dial 011 870 772420567.The phone numbers are listed in the documentation from your service provider. If the mobile numbers are listed in the web interface, you can look them up as follows:1. Access the web interface from a connected computer, open a browser and type the address: http://192.168.0.1 (default). The DASHBOARD page is displayed. 2. Select PHONE BOOK > Mobile numbers. For further information, see To view the mobile numbers and additional numbers on page 175.
Chapter 3: Calls, faxes and SMS52 Use a phone or fax machine (SBU)If the mobile numbers are not available in the web interface, see the documentation from your service provider.To receive a voice mail message (SBU)If a call to the AVIATOR 700 system is not answered the caller can leave a voice mail message with Inmarsat’s voice mail service. Then an SMS is sent to the AVIATOR 700 messaging system to alert you that there is a voice message with the contents:• Number called from• Date and time the voice mail message has been received• Number to call to listen to the voice mail message.To see that a new SMS has arrived you open the web interface. For further details see SMS service on page 94 and View the Voice mail number on page 178.On first-time use the voice mail box at Inmarsat’s voice mail service must be configured, follow the instructions given when you call the number to listen to a voice mail message.To make local phone calls (SBU)You can make local calls between various phones connected to the SBU. Local phone numbers always start with 0. For an overview of the numbers, see Special-purpose and local numbers on page 40.To make a local call dial <local number> followed by # or off-hook key.Local numbers of analog phones, ISDN phones and IP handsets are assigned according to the table in Special-purpose and local numbers on page 40. Note that if you are using local numbers for ISDN and SIP enabled IP devices, the numbers must be programmed in the devices. For further information refer to the documentation for your device.NoteThere are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.ImportantThis feature works with handsets connected to the SBU. Check whether the handset is marked “SBU”.
Chapter 3: Calls, faxes and SMSUse a phone or fax machine (SBU) 533333Calls, faxes and SMSSpecial-purpose and local numbers (SBU)The following list shows the allocated special-purpose numbers.Number Function0 * followed by # or off-hook key Re-dial last called number on this interface.00 * followed by # or off-hook keyRe-dial last answered call on this interface.Note: If the last answered number is an unlisted number, you will not be allowed to dial back.00 followed by one of the numbers 1-99 and # or off-hook key0 followed by one of the numbers 100-199 and # or off-hook keyShort dial phone numbers in phone book.0300 followed by # or off-hook keyLocal call broadcast to both analog phones.0 followed by one of the numbers 301-302 and # or off-hook key Local call to analog phone. 0400 followed by # or off-hook keyLocal call broadcast to all ISDN phones.aa. Note that the local number must be programmed in the ISDN and SIP-enabled IP phone.0 followed by one of the numbers 401-402 and # or off-hook keyLocal call to ISDN phone.a0500 followed by # or off-hook keyLocal call broadcast to all IP handsets.a0 followed by one of the numbers 501-516 and # or off-hook keyLocal call to SIP-enabled IP handset.a0900 followed by # or off-hook keyLocal call broadcast to all handsets.
Chapter 3: Calls, faxes and SMS54 Use a phone or fax machine (SBU)Dialing prefixes (SBU)Apart from the numbers above, you can use the following dialing prefixes before the number:Prefix Function1* Forces the connection to use Standard Voice.2* Forces the connection to use 3.1 kHz Audio.#31# Hides the caller’s phone number to the recipient.*31# Shows the caller’s phone number to the recipient where it would otherwise be hidden, e.g. because the number is an ex-directory number.R The following key-presses should activate a supplementary services function supported by the system. These function are described in the following sections.NoteWhich key works as a button to activate supplementary services varies from phone to phone. To find out which button activates supplementary services on your handset, refer to the phone’s user manual. On some digital phones, an R button functions as this button (like for the Auxiliary Handset). On analog phones without a dedicated hold button, a short press on the hook button triggers this function (this is called the flash button on analog phones).
Chapter 3: Calls, faxes and SMSUse a phone or fax machine (SBU) 553333Calls, faxes and SMSTo handle waiting calls (SBU)During a local or external call, if a second party attempts to make contact with you, you may hear a Call Waiting indication. This indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released after a time-out period.In the web interface you can enable or disable the call waiting indication. For further information how to set-up the call waiting function see the AVIATOR 700 Installation and maintenance manual.When you receive a Call Waiting indication, you have the following options:NoteThe phone must have an R key to be able to use these functions.If you want to: Do as follows:Clear the current call, and accept the waiting call.Press R 1 #, within the time-out period.Hold the current call, and accept the waiting call.Press R 2 #, within the time-out period.Ignore the waiting call. Take no action.Reject the waiting call. Press R 0 #, within the time-out period.NoteThe SwiftBroadband system only supports one circuit-switched call at a time per AVIATOR 700 system.
Chapter 3: Calls, faxes and SMS56 Use a phone or fax machine (SBU)To hold a call (SBU)During a local or external call, you may place the initial call on hold while another call is made. NoteThe phone must have an R key to be able to use these functions.If you want to: Do as follows:Place a call on hold. Press R 2 #.Place the existing call on hold and establish a new call.Press R and dial the second phone number followed by #.Shuttle between the two calls.Press R 2 #(irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting.)Clear the held call, if no waiting call exists.Press R 0 #.Clear an active call and return to the held call.Press R 1 #. Note that this is only possible if no waiting call exists.NoteThe SwiftBroadband system only supports one circuit-switched call at a time per AVIATOR 700 system.
Chapter 3: Calls, faxes and SMSUse a phone or fax machine (SBU) 573333Calls, faxes and SMSTo transfer a call (SBU)When you receive a call, you can transfer this call to another phone connected to the system.To transfer the incoming call to another phone or headset, do as follows:1. Press R 4 * <local number> #.The phone with the local number you dialed starts to ring. 2. You now have two options.• Hang up. The phone or headset you transferred the call to continues to ring. When the call is answered, a connection is established between the initial caller and the new recipient.• Do not hang up. When the new recipient answers, you can have a conversation before hanging up. When you hang up, the call is handed over to the initial caller.To make a multi-party call (SBU)NoteThe phone must have an R key to be able to use these functions.NoteThe SwiftBroadband system only supports one circuit-switched call at a time per AVIATOR 700 system.NoteThe phone must have an R key to be able to use these functions.GroundConferenceAirPhone call (SwiftBroadband)Conference call (SBU)
Chapter 3: Calls, faxes and SMS58 Use a phone or fax machine (SBU)When you have an already established call you can initiate a conference call by using the following options: To forward a call (SBU)You can set up the system to automatically forward incoming calls to another phone number. This information is saved in the BGAN network so it is available when the call cannot be put through and must be forwarded. This service is usually set up by the airtime provider.To forward incoming calls do as follows:1. Access the web interface from a connected computer, open a browser and type the address: http://192.168.0.1 (default). The DASHBOARD page is displayed.2. Select SETTINGS > Common > Call forward from the left navigation pane.If you want to: Do as follows:Add an incoming call announced by the Call Waiting indication.Press R 2 #, the already established call is put on hold and the incoming call is connected for you to have an initial conversation with the caller before the call is added to the conference call.Then press R 3 #, you are returned to the held calls and the incoming call is joined in the conference call.Initiate a new call and have it joined to the already existing call.Press R <phone number> #, to initiate a new call and have an initial conversation before the call is added to the conference call.Then press R 3 #, you are returned to the held calls and the initiated call is joined in the conference call.Clear all calls. Press R 1 # or alternatively just hang-up.
Chapter 3: Calls, faxes and SMSUse a phone or fax machine (SBU) 593333Calls, faxes and SMS3. Click OK next to Read current settings to display the phone numbers for call forwarding for the subscription. These numbers are operator controlled and come with your airtime subscription (default). A message saying Operation in progress, please wait. is displayed.4. For each call type, select Enabled next to the situation(s) in which you want to forward incoming calls.5. Next to the enabled items, type in the phone number to forward the call to.6. If you have selected Forward if no reply, select from the drop-down list the period of time to wait before forwarding the call.7. Click Apply.NoteAllow sufficient time for the system to read the current settings over the satellite connection.
Chapter 3: Calls, faxes and SMS60 Use a phone or fax machine (SBU)Send or receive a fax message (SBU)Delay before time-outWhen sending or receiving fax messages over a satellite connection, the fax units at each end of the transmission line must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays. Make sure that your fax machine is set to allow long delays before time-out.To send a fax message (air to ground) (SBU)The fax machine must be connected to the Phone/Fax interface or the ISDN interface of the system. See the AVIATOR 700 Installation and maintenance manual for further details.3.1 kHz Audio must be used for an analog fax machine. See To select the default outgoing call type (SDU) on page 35.UDI must be used for an ISDN G4 fax machine, refer to the AVIATOR 700 Installation and maintenance manual for details how to configure the ISDN interface. To send a fax from a fax machine connected to the system, dial 00 <country code> <phone number> #Example: To send a fax to Cobham SATCOM VA (+1 757 463 9581), dial 00 1 757 463 9581 #ImportantBefore sending or receiving fax messages, make sure both fax units are in “Overseas” mode.NoteIn case the default setting in the web interface is not 3.1 kHz Audio, dial 2 * before the number, to force the connection to use 3.1 kHz Audio for fax use. For further information, see To override the default outgoing call type (SDU) on page 36.
Chapter 3: Calls, faxes and SMSUse a phone or fax machine (SBU) 613333Calls, faxes and SMSTo send a fax message (ground to air) (SBU)To send a fax message to the system, dial+ <Mobile number> #•+ is the prefix used in front of the country code for international calls.•Mobile number. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. To send a fax to a G3 fax use the 3.1 kHz Audio mobile number To send a fax to an ISDN G4 fax use the UDI number.The numbers are listed in the documentation from your service provider. If the mobile numbers are listed in the web interface, you can look them up as follows:Connect a computer, access the web interface and select PHONE BOOK > Mobile numbers. For further information, see To view the mobile numbers and additional numbers on page 175.To receive a fax messageAn analog fax machine connected to the system can only receive a fax with 3.1 kHz Audio. Refer to To select the incoming call type (SDU) on page 36.An ISDN G4 fax machine connected to the AVIATOR 700 system can only receive a fax with a call type UDI.ImportantBefore sending or receiving fax messages, make sure both fax units are in “Overseas” mode.NoteThere are four mobile numbers, one for 3.1 kHz Audio, one for Standard voice, one for UDI and one for RDI.
Chapter 3: Calls, faxes and SMS62 Operate the handsetsOperate the handsetsFor information how to operate the AVIATOR Wireless Handset see the AVIATOR Wireless Handset and Cradle, User Manual (order number: 98-129599). The following handsets are described in detail:•Operate the Full Feature handset•Operate the Auxiliary handset•How to make a call with the Sigma7 handset•How to make a call with the 2.4GHz Cordless handset•How to make a call from an ISDN phone•Use a SIP-enabled IP handset (SBU)Operate the Full Feature handsetThe Full Feature handset is the primary interface for the AVIATOR 700 system. With the Full Feature handset you can dial numbers, view error and status messages, and configure the transceiver. This handset can only be connected to the SDU.The Handset is divided into the following 4 inter-working sections. • The Liquid Crystal Display (LCD) and Light Emitting Diodes (LED) section. This section gives you visual indications about the operation and status of the system.• The Function keys section. This section enables you to interact with the software menu system of the transceiver. • The Alpha-Numeric section. This section enables you to dial and to enter data into the transceiver.• The volume control. A control placed on the side of the handset for easy adjustment of the volume.
Chapter 3: Calls, faxes and SMSOperate the handsets 633333Calls, faxes and SMSDisplay and LEDsThe following picture shows the top of the handset with the display and LEDs. The LCD can be adjusted for contrast and is backlit for viewing in dim light or at night, see To adjust the LCD contrast on page 119 and To change the light settings on page 119.The LCD display is graphically shown below:The display contains a set of symbols which, together with the 4 LEDs situated below the display, continuously indicate the current status.There are four LEDs below the LCD display.ReadyAMER AM #1Scroll UpText AreaScroll DownSecondary Functions EnabledLockedAlphabetic Entry EnabledMore Options AvailableHandset Off HookSpeaker EnabledCalls on HoldHandset NumberClassic Aero (H+) Swift 64 (HSD)Alarm Ringing
Chapter 3: Calls, faxes and SMS64 Operate the handsets•Classic Aero (H+) LED (GREEN): The H+ LED indicates that the system is logged on to H+ services.•Alarm LED (RED): The Alarm LED illuminates when the system detects a fatal or essential fault. An error code is also shown in the display.•Ringing LED (AMBER): The Ringing LED flashes when the handset is ringing. When a connection is established the LED is turned off.•Swift64 LED (GREEN): The Swift64 LED indicates that the system is logged on to Swift64 services. Note that this LED is not lit when the system is logged on to an I4 satellite providing SwiftBroadband services.Display symbolsThe below list shows the meaning of each of the various symbols, that may appear in the display. Symbol MeaningYMore menu entries above.Calls on hold. Each bar represents a call on hold. In this example there are 3 calls on hold.ZMore menu entries below.]The G key has been pressed. The 2nd function will be used for the next key pressed. ^A valid PIN code is required to use the terminal._The keypad is in alpha mode. Alpha mode is used to enter letters (for example names in the phone book).Note: This symbol does not indicate capital letters. The U key is used to toggle the Caps lock function. `The value in a menu must be selected between certain predefined values by means of the B and E keys.
Chapter 3: Calls, faxes and SMSOperate the handsets 653333Calls, faxes and SMSFunction keysThe Function keys enable you to enter the menu system of the transceiver and change various settings. The below list shows the meaning of the function keys.aThe speaker. You can turn the external speaker on and off by pressing H. The a symbol is displayed in the LCD when the speaker is on.bThe handset is off hookSymbol MeaningNoteYou access the second function of a key by pressing G before pressing the key.Key FunctionAExit key: • In the Menu system, pressing Exit brings you back one level until the menu is completely exited. • When you are asked YES or NO by the system, pressing Exit is interpreted as a NO response. • When you are entering data into the transceiver, pressing Exit cancels the entry.• Second function: Leave the menu system.HSpeaker key: This key turns the external speaker on and off.
Chapter 3: Calls, faxes and SMS66 Operate the handsetsCOK key: • When in the main screen display, pressing OK enters the menu system. • When in the menu system, pressing OK enters the selected menu. • When entering data, such as phone numbers or PIN codes, pressing OK applies the entry.• When you are asked YES or NO by the system, pressing OK is interpreted as a YES response. DClear key:• The primary function is to clear the last entered digit.• Second function: Insert. The insert function is used to insert new phone book entries, etc.BScroll up key:• The primary function is to enable you to scroll up to menu items not shown on the 2-line display of the LCD.• Second function: Edit. The Edit function allows you to edit previously entered information, for example phone book entries.FABC key:• The primary function of this key is to toggle between normal mode and alpha numeric mode.• Second function: Delete. The Delete function allows you to delete previously entered information, for example phone book entries.GThe 2nd function of the next key pressed will be applied.Key Function
Chapter 3: Calls, faxes and SMSOperate the handsets 673333Calls, faxes and SMSEScroll down key: • The primary function is to enable you to scroll down to menu items not shown on the 2-line display of the LCD.• Second function: Mute. The Mute function turns the handset microphone on/off.I• When pressed after a number, I initiates a call.• When pressed during a phone call, I ends the call.• When pressed without a connection and without any numbers entered, I shows a list of the ten last dialled numbers. When pressed again, I dials the selected number.Key Function
Chapter 3: Calls, faxes and SMS68 Operate the handsetsSecond functionsA number of keys have a 2nd function. The following table gives a total overview of all the 2nd functions.Keys FunctionGJ Enters the top level of the menu system. GS Transfers the call to a specified handset.GT Places a call on hold.GU Joins other handsets to a call.GD Inserts an entry, for example in the phone book.GB Edits an existing entry, for example in the phone book.GF Deletes an existing entry, for example in the phone book.GE Mute. Turns the handset microphone on/off.GA Exits the menu system from anywhere in the menus.
Chapter 3: Calls, faxes and SMSOperate the handsets 693333Calls, faxes and SMSAlpha-numeric keysThe keypad can be in normal (numeric) mode or alpha mode. Normal mode is used to enter digits (phone numbers) whereas alpha mode is used to enter letters (such as names in the phone book).Switch alpha/numeric modeThe F key is used to switch between the two modes. The _ symbol in the display indicates that the handset is in alpha mode. Enter letters In alpha mode you can use each of the numeric keys to select between subsets of the alphabet and certain special characters. To enter a letter, press the key a number of times until the wanted character is shown in the display. For example, to insert the letter C, you press the K key 3 times in alpha mode.Caps Lock toggleThe U key is used as a Caps lock toggle when the handset is in alpha mode. S KeyThe S key is a special function key, which is normally used only in numeric mode.
Chapter 3: Calls, faxes and SMS70 Operate the handsetsAvailable characters in alpha modeBelow is an overview of the relevant keys in alpha mode.Key Available characters or functions in alpha modeJ- ? ! , . : ’ $ ( ) + / 1KA B C 2LD E F 3MG H I 4NJ K L 5OM N O 6PP Q R S 7QT U V 8RW X Y Z 9T<space>UCaps lock toggle
Chapter 3: Calls, faxes and SMSOperate the handsets 713333Calls, faxes and SMSHow to make calls from the Full Feature handsetBefore making a call make sure the display shows “Ready” or that the service you want to use (H+ or SW 64) is available, i.e. the service LED for Classic Aero (H+) is lit.Do as follows:1. Type in the phone number with the prefix 00. Example: To call Cobham SATCOM VA (+1 757 463 9557), press the number: TT for Voice, J for country code, then PNPMOLRNNP2. Press I, C or U to activate the call. The display on the terminal handset shows how the call proceeds.3. Hang up by pressing I or placing the handset in the cradle. When the call is terminated, the display shows the duration of the call.Example: The phone book can also be used to initiate a call, either by selecting an entry in the phone book or by using the Quick Dial function.Answer a callAnswering a call to the Full Feature handset can be done in two ways:• If the handset is in the cradle, simply take the handset from the cradle to answer the call.• If the handset is out of the cradle, press I to answer the call. Connected: 00:01:59
Chapter 3: Calls, faxes and SMS72 Operate the handsetsTo make a call using the phone bookThe phone book can be used to initiate a call. For information on how to insert or edit entries in the phone book, see Use the SDU phone book on page 115. To make a call using the phone book, do as follows:1. Press B or E to access the phone book from the main display, or enter the menu system and select PhoneBook.2. Find the entry you need, either by scrolling the list with B or E, or by pressing the key holding the first letter of the entry.Example: To find an entry with the name Jones, press N once. To find an entry with the name Larsen, press N three times.3. Press I, C or U to dial the selected number.Quick Dial functionTo use the Quick Dial function, press one of the J R keys and hold it down for 1 sec. Each key is a shortcut to a user-defined entry in the phone book. For further information, see the section System Setup, Quick Dial on page 135.To redial a numberTo call the last used number, press I to show a list of the last ten numbers dialled from the handset. Scroll through the list and press I, C or U to establish a call to the selected number. NoteThe list only shows the first 12 digits of each number.
Chapter 3: Calls, faxes and SMSOperate the handsets 733333Calls, faxes and SMSOperate the Auxiliary handsetThe Auxiliary handset is divided into 3 sections.•LEDs: This section gives you visual indications about the operation and status of the system.•Function keys: This section gives you access to a few call functions, such as transfer of calls, memory etc.•Alpha-Numeric keys: This section enables you to dial numbers.The Auxiliary handset also provides a volume control placed on the side of the handset.LEDsThere are two LEDs on the Auxiliary handset.• Left green LED: Lights constantly when the handset is off-hook.• Right green LED: Flashes to indicate that the handset is ringing. When a connection is established, the LED is turned off.
Chapter 3: Calls, faxes and SMS74 Operate the handsetsFunction keysThe function keys enable you to transfer calls, redial, store and recall phone numbers, and to mute the microphone.Each function key is described in detail in the table below.Key FunctionGStore number. This key is used to store phone numbers.HMemory. This key is used to recall phone numbers from the memory.FThis key is used to put calls on hold.AMemory location 1. (Same function as H J)BMemory location 2.(Same function as H K)CMemory location 3.(Same function as H L)DRedial. This key is used to redial the last dialled number.EMute. This key is used to mute the microphone.IToggle hook. This key is used to toggle between on-hook and off-hook.
Chapter 3: Calls, faxes and SMSOperate the handsets 753333Calls, faxes and SMSAlpha-Numeric keysThe numeric keys are primarily used to dial numbers or to enter numbers to be stored in memory.Below is an overview of the available characters and functions.Key Available Characters or Functions Key Available Characters or FunctionsJ1P7 p q r sK2 a b c Q8 t u vL3 d e f R9 w x y zM4 g h i SSpecial function N5 j k l T0O6 m n o UThis key is used to indicate the end of a phone number or to activate a call.
Chapter 3: Calls, faxes and SMS76 Operate the handsetsHow to make calls from the Auxiliary HandsetBefore making a call, make sure you hear a dial tone in the handset.Making a call from an Auxiliary Handset connected to an analogue POTS phone interfaces is done in the same way as a call from a standard telephone, but always with the prefix 00 and U after the number to signal to the terminal, that the number is complete.Example: To call Cobham SATCOM VA (+1 757 463 9557) first establish a connection by pressing I or taking the handset off the cradle. Then press the following keys on the phone:TTJPNPMOLRNNPUHow to make Internal calls see To make local phone calls (SDU) on page 39. To take a callTaking a call to the Auxiliary handset can be done in two ways:• If the handset is in the cradle, take the handset from the cradle to take the call.• If the handset is out of the cradle, press I to take the call.To store a phone numberThe Auxiliary handset can store up to 10 phone numbers, in memory location 0 to 9. The A, B and C keys can be used for accessing memory location 1, 2 and 3, whereas the other locations are accessed using the MEM key followed by the number of the location.To store a number using A, B and C, d, do as follows:1. Press I or take the handset off the cradle.2. Press G.3. Enter the phone number you want to store, including country code.
Chapter 3: Calls, faxes and SMSOperate the handsets 773333Calls, faxes and SMS4. Press G.5. Press A, B or C depending on the memory location you want to save the number in.The number is now available in the memory location you selected.Example: To save the phone number of Cobham SATCOM VA in memory location 2, take the handset off the cradle and press the following keys:GTTJPNPMOLRNNPGBTo store a number using the number keys, do as follows:1. Press I or take the handset off the cradle.2. Press G.3. Enter the phone number you want to store, including country code.4. Press G.5. Press one of the keys 0 to 9, depending on the memory location you want to save the number in.The number is now available in the memory location you selected.Example: To save the phone number of Cobham SATCOM VA in memory location 8, take the handset off the cradle and press the following keys:GTTJPNPMOLRNNPGQ
Chapter 3: Calls, faxes and SMS78 Operate the handsetsTo recall a phone number from memoryTo recall a phone number from memory location 1, 2 or 3 using the A, B and C keys, do as follows:1. Press I or take the handset off the cradle.2. Press A, B or C, depending on which memory location you want.The number saved in the memory location is dialled.3. When calling from the SBU finish by pressing U. Example: To call the number saved in memory location 3, first establish a connection by pressing I or taking the handset off the cradle. Then press C. The number saved in memory location 3 is dialled.To recall a phone number from memory using the H and the number key, do as follows:1. Press I or take the handset off the cradle.2. Press H followed by the number of the memory location you want.The number saved in the memory location is dialled.3. When calling from the SBU finish by pressing U. Example: To call the number saved in memory location 8, first establish a connection by pressing I or taking the handset off the cradle. Then press H Q. The number saved in memory location 8 is dialled.To redial a numberTo call the last dialled number, first establish a connection by pressing I or taking the handset off the cradle. Then press D followed by U.NotePressing A has the same effect as pressing H J.
Chapter 3: Calls, faxes and SMSOperate the handsets 793333Calls, faxes and SMSTo mute the microphoneTo mute the microphone of the handset, press E. To return to normal microphone function, press E again.How to make a call with the Sigma7 handsetTo make a call using the Sigma7 handset, do as follows:1. Press the On key.2. Type in the phone number with the prefix 00.3. Press #.Example: To call the number of Cobham SATCOM VA (+1 757 463 9557), press the On key followed by the number: 00 for Voice, 1 for country code, then 757 463 9557 #.•To hang up, press the Off key or place the handset in the cradle.•To answer a call, take the handset out of the cradle and press the On key.For further information on the functions of the Sigma7 handset, refer to: “Sigma7 Telephone Handset Manual”, PN# 500114.NoteIf you cannot adjust the handset volume correctly, it may be because the configuration of the AVIATOR 700 system and the configuration of the handset do not match. Please contact your Maintenance Center to have them reconfigure the system correctly.
Chapter 3: Calls, faxes and SMS80 Operate the handsetsHow to make a call with the 2.4GHz Cordless handsetTo make a call using the 2.4GHz Cordless handset, do as follows:1. Type in the phone number with the prefix 00.2. Press #.3. Press the TALK key.Example: To call Cobham SATCOM VA (+1 757 463 9557), dial: 00 for Voice, 1 for country code, then 757 463 9557 #, followed by the TALK key.•To hang up, press the END key or place the handset in the cradle.•To answer a call, take the handset out of the cradle and press the TALK key.For further information on the functions of the 2.4GHz Cordless handset, refer to: “2.4GHz Cordless, Installation Manual”, PN# 500484.How to make a call from an ISDN phoneMaking a call from a phone connected to the ISDN interface is similar to making a call from the POTS handset, that is, you have to press # to indicate the end of the number.Example: To call Cobham SATCOM VA (+1 757 463 9557), establish a connection by pressing I or taking the handset off the cradle. Then dial: 00 1 757 463 9557 #.Operate the AVIATOR Wireless HandsetSee the AVIATOR Wireless Handset User Manual.
Chapter 3: Calls, faxes and SMSOperate the handsets 813333Calls, faxes and SMSUse a SIP-enabled IP handset (SBU)SIP-enabled wireless IP handsetThe SBU of the AVIATOR 700 system has in integrated SIP server. If your mobile phone is a SIP enabled IP handset, it has a SIP client. Then you can set it up and use it to make phone calls or use other data services using the SwiftBroadband service.Once set up, you can use the SIP-enabled IP handset as a local phone during flight. When calling you use the SwiftBroadband service. The call costs will be charged to the SwiftBroadband subscriber. The call receiver will be called up from the system’s 870 number.When your device is connected to the SIP server of the AVIATOR 700 system you cannot be called at your own mobile number and you cannot send or receive SMS messages.To set up a SIP-enabled wireless IP handset (SBU)To set up a SIP enabled IP handset, do as follows:1. Connect to the Wireless access point of the AVIATOR 700 system. Check that the WLAN icon in the handset display indicates that the WLAN connection has been established. If your WLAN is encrypted check with your system administrator how to proceed to access the encrypted WLAN network.2. Connect to the SIP server of the AVIATOR 700 system. See the user manual of your IP handset for guidelines how to establish a connection to a SIP server.NoteCheck whether your mobile phone or Smart Phone has a wireless interface and an integrated SIP client.
Chapter 3: Calls, faxes and SMS82 Operate the handsetsFor this you need to enter the following details into the device:• SIP server name, port and address, default: 192.168.0.1•User name•Password•Codec priority•RealmUser name: When connecting to a SwiftBroadband Unit, the user name should be a local number, i.e. 05xx. This must be configured in the built-in web interface under SETTINGS > IP handsets.Password: When connecting to a SwiftBroadband Unit, the password is the local number for this phone. It is a number in the range of 0501 to 0516 which is not yet assigned to other IP phones. The password must match the IP Handset password entered in the SwiftBroadband Unit.Codec priority: Select the codec type that should have the highest priority. You may select G.711 A-LAW.Realm: When asked for Realm enter the serial number of the AVIATOR 700 SBU.Having established this connection you can make calls with SIP-enabled IP handset and it can be called to, also as a local phone of the AVIATOR 700system.NoteAll charges for calls and data sessions are billed to the AVIATOR 700 system.
Chapter 3: Calls, faxes and SMSUse the MCDU 833333Calls, faxes and SMSUse the MCDUOperate the MCDUThe MCDU is used to control and operate the SATCOM equipment from the cockpit. A subset of the MCDU menus and functions are identical to those of the Full Feature handsets. The following sections describe the AVIATOR 700 menu functions of the MCDU and explain how to navigate the MCDU.MCDU displayThe MCDU display holds 14 rows of 24 characters each. The top line is the title line and the bottom line (the Scratch Pad) is used to display messages to the crew and to show keyboard entry of data.If the contents consist of multiple pages, the current page and total number of pages are displayed on the first line. Press the keys NEXT and PREV to view all pages.NoteThis chapter only describes the part of the MCDU functions that concerns the AVIATOR 700 system. For information on other functions in the MCDU, refer to the documentation delivered with your MCDU and, if relevant, with any other connected equipment.Scratch pad14 rowsTitle line
Chapter 3: Calls, faxes and SMS84 Use the MCDUNavigation: Display text and symbolsThe below list shows the meaning of most of the various symbols and texts that may appear in the display.Symbol/Text Meaning< or >These symbols appear next to the arrow keys ( ). The name next to this symbol indicates a new page.Pressing the arrow key next to this symbol opens the new page, e.g. a submenu. *This symbol (star or asterisk) appears next to a key if pressing that key causes the activation of a function. The displayed page may also change as a result. ZThis symbol indicates the currently selected parameter in a list. Pressing the arrow key next to this symbol toggles between the settings available.MAIN Pressing the arrow key next to MAIN causes the display to exit the menu system and go to the top-level page.RETURN Pressing the arrow key next to RETURN causes the display to go up one level in the menu system.ACTIVE ERRORSIf an error has occurred, this text is shown. Press the key next to ACTIVE ERRORS to see a list of currently active errors.INCOMING CALLIf there is an incoming call, this text is shown. Press the key next to REJECT to reject the call, or the key next to ACCEPT to accept it.
Chapter 3: Calls, faxes and SMSUse the MCDU 853333Calls, faxes and SMSMCDU keysThe below list shows the most important key functions in the MCDU. Note that some keys may be marked differently, depending on the type of MCDU.Symbol/Text on key FunctionMENU Enters the top-level menu. In this menu you can select SUBMENU. or (arrow keys)Opens a new page, changes parameters or activates a function, depending on the symbol next to the key.For further information, see Display text and symbols on the previous page.NEXT Opens the next page, if the current menu or list contains more than one page.The top right corner of the display shows whether there are more pages. Example: 1/3.PREV Opens the previous page, if the current menu contains more than one page.
Chapter 3: Calls, faxes and SMS86 Use the MCDUTo enter the SATCOM subsystemTo enter the SATCOM subsystem of the MCDU, do as follows:1. Press the MENU key.The display shows a list of connected devices (subsystems).2. Press  next to the name of your connected AVIATOR 700 system.If you want to change the device name shown in the display, use the Aero-SDU Configuration Program.When the SATCOM subsystem is selected, the display shows the menu SATCOM MAIN after a successful POST and calibration procedure. Once in the SATCOM subsystem, the title line of the display shows the name of the current menu.Automatic logonWhen the system has completed its initialization, and if the logon policy is set to automatic, the system will initiate the logon procedure. Upon successful logon, the MCDU display shows:For further information on this menu see AVIATOR 700 main menu on page 150. For the complete MCDU AVIATOR 700 menu tree see Menu trees on page 211.NoteDepending on the type of MCDU, the MENU key may have a different name. Refer to the documentation for your MCDU.NoteDuring the start-up of the AVIATOR 700 system, that is when the POST and calibration procedures are running, the Main menu will not be ready
Chapter 3: Calls, faxes and SMSUse the MCDU 873333Calls, faxes and SMSManual logonWhen the system has completed initialization, and if the logon policy is set to manual, the system will stay logged off and wait for user input. In this case, only a subset of the features in the main menu is available. Select the LOG ON menu to proceed. For further information on this menu see LOGON menu on page 153.Make or receive a phone call (MCDU)This section explains how to make a call from the MCDU. Call routing from and to the cockpit can be configured as described in To select the default outgoing call type (SDU) on page 35 and To select the incoming call type (SDU) on page 36.NoteThere are two modes for activating or terminating a call: Latched or Push-To-Talk (PTT). This is set-up in the Aero-SDU Configuration Program.In PTT mode you can activate a call by pushing the PTT button or using the keypad of the MCDU as described below. If the system is in Latched mode, you must use the switch to activate and terminate the call.
Chapter 3: Calls, faxes and SMS88 Use the MCDUTo make a call (air to ground) (MCDU)You can dial a phone number from two views in the MCDU:• Main menu •MANUAL DIAL menuThe main menu is shown here.To make a call, do as follows:1. Dial 00 <country code> <phone number> using the numeric keys on the MCDU and select CALL1. Example: To call the phone number 39558681 in Denmark, Europe, that has the country code 45 press 004539558681 and then press CALL. 2. To terminate the call, select TERMINATE1 or use the latch key.While having an active call, the volume can be adjusted from main menu, or the submenu MORE, you can put the call on hold, transfer it or join a conference call. For further information see To hold a call (MCDU) on page 92, To transfer a call (MCDU) on page 92 and Conference call (MCDU) on page 93.If the outgoing call type (see also Select a call type (SDU) on page 34) is Standard Voice (H+), a Classic Aero Call Priority can be assigned to the call. For more information on call priorities see AVIATOR 700 main menu on page 150.1. If in latched mode, activate the call by switching on the Mic Switch.
Chapter 3: Calls, faxes and SMSUse the MCDU 893333Calls, faxes and SMSFrom the MANUAL DIAL menu, you can override the default outgoing call type. Configure the Call Priority before selecting CALL. Use the arrow key next to Call Type to select between the settings available. The types are listed here:• Auto. The default outgoing call type is used, see also Select a call type (SDU) on page 34.•H+. Use only the Classic Aero (H+) service (Standard Voice).• HSD. Use only the Swift64 (HSD) service.To receive a call (MCDU)By default, all devices connected to the 4-Wire interfaces, 2-Wire interface and the ISDN interface will ring when one of the mobile numbers is called. Note, however, that this depends on the configuration of incoming calls made during initial configuration of the system. For further information, see the AVIATOR 700 Installation and maintenance manual and the online help of the Aero-SDU Configuration Program.To make a call (ground to air) (MCDU)For information how to make a call to the system see Phone number for a call (ground to air) (SDU) on page 38.ImportantIt is recommended to use default call routing for cockpit audio to avoid the risk that an emergency call can be routed as a Swift64 call. If you select an H+ call priority higher than Public, other calls with lower priority will automatically be released in case of congestion in the aircraft system or in the Inmarsat network.
Chapter 3: Calls, faxes and SMS90 Use the MCDUTo make a local phone call (MCDU)You can make a local phone call from several views in the MCDU:• Main menu •MANUAL DIAL menuYou can also make local calls when the system is logged off the satellite services.To make a local phone call, do as follows:1. To make a local phone call dial the interface code and select CALL1For a list of interface codes, see Special-purpose and local numbers on page 40.2. To make a local broadcast to all connected phones use interface code 0 and select CALL1.To make a call using the phone book (MCDU)The phone directory contains the prioritized subdirectories Emergency, Safety, Non-safety and Public. Emergency has the highest priority, Safety the second-highest and so forth. The Public directory is also accessible from the Full Feature handsets.To call a number in the phone book, do as follows:1. Enter the DIRECTORY menu from the main menu.1. If in latched mode, activate the call by switching on the Mic Switch.ImportantIf you select an H+ call priority higher than Public, other calls with lower priority will automatically be released in case of congestion in the aircraft system or in the Inmarsat network.
Chapter 3: Calls, faxes and SMSUse the MCDU 913333Calls, faxes and SMS2. Select a call priority: EMERGENCY, SAFETY, NON_SAFETY or PUBLIC to display the phone book entries for this call priority. If you want to override the call type press Auto and select H+ or HSD.3. Select the number you want to call1. The display lists all numbers assigned to the selected call priority. If there is more than one page, use the keys PREV and NEXT to scroll through the pages.To redial a number (MCDU)To redial a number, do as follows:1. Select REDIAL. The display shows a list of the last 10 called numbers.2. Select the number you want to dial.2A call to the selected number is activated.To handle incoming calls using the switchboard (MCDU)The switchboard makes it more straight forward to handle incoming calls. When an incoming call is established, do as follows:1. Enter the menu MORE and select SWITCHBOARD.The display shows a list of all connected handsets and their current states: •READY — the handset is free for a call.•BUSY — the handset is currently used for a call.1. If in latched mode, activate the call by switching on the Mic Switch.2. If in latched mode, activate and terminate the call by switching the Mic Switch.NoteSystems with two MCDUs share the redial list.
Chapter 3: Calls, faxes and SMS92 Use the MCDU2. Press the key next to the handset you want to talk to and wait until the handset you just selected answers the call.3. Select CONFERENCE to add the handset to the conference call or TRANSFER to put the call through to the handset.To hold a call (MCDU)When the connection is established, you can put an incoming, outgoing or local call on hold. To put a call on hold do as follows:1. Enter the MORE menu (accessible from the main menu).2. Select HOLD.The display shows that the call is put on hold. After a call has been placed on hold, a new call can be initiated.To reactivate a call placed on hold, do as follows:1. Enter the MORE menu (accessible from the main menu).2. Select UNHOLD.To transfer a call (MCDU)To transfer an incoming or outgoing call to a local phone connected to the SDU do as follows:1. Establish a connection to the incoming or outgoing call.2. Enter the menu MORE and select HOLD.3. Press the interface code and select CALL. For a list of interface codes, see Special-purpose and local numbers on page 40.4. Enter the menu MORE and select TRANSFER.To transfer a local call to another local phone or an outgoing call do as follows:1. Establish a connection to the local phone.NoteOnly one call can be on hold at a time.
Chapter 3: Calls, faxes and SMSUse the MCDU 933333Calls, faxes and SMS2. Enter the menu MORE and select HOLD.3. Press the interface code of the local phone or the phone number of an outside phone and select CALL.4. Enter the MORE menu and select TRANSFER.Conference call (MCDU)You can establish a conference between three or more phone parties. When a call is already established, do as follows to add additional parties:1. Enter the menu MORE and select HOLD.2. Press the interface code of the local phone or the phone number of an outside phone and select CALL. For a list of interface codes, see Special-purpose and local numbers on page 40.3. Enter the menu MORE and select CONFERENCE to add the handset to the conference call.4. To add more parties to the conference call, repeat steps 1 to 3.5. To leave the conference, select TERMINATE from the main menu. NoteIt is not possible to transfer an outgoing/incoming call to a second outgoing/incoming call. At least one party must be a local phone connected to the SDU.NoteMax. 6 lines can be connected, including handsets on the aircraft and lines to the ground.NoteWhen the last local phone exits the conference call, the conference call is terminated even though there may be two or three active incoming or outgoing callers.
Chapter 3: Calls, faxes and SMS94 SMS serviceSMS serviceIntroductionThe SMS service provided by the SBU lets you send and receive short text messages from and to the satcom system. Theses messages are public and stored in the system, they can be viewed by all system users. The SMS service is also used to alert you that a voice mail has been received.This message service does not manage personal SMS messages to and from personal IP devices. To send an SMS messageYou can send and receive SMS messages using the SBU of the AVIATOR 700 system. To do this you must connect a computer to the system using a LAN or WLAN connection and access the web interface.To send an SMS message from the system, do as follows:1. Access the web interface from a connected computer, open a browser and type the address: http://192.168.0.1 (default). The DASHBOARD page is displayed. 2. Click MESSAGES from the left navigation pane.This page contains new incoming messages. On this page you can archive the messages and move them to the Inbox or you can delete a message.3. In the left navigation pane, click Write message.
Chapter 3: Calls, faxes and SMSSMS service 953333Calls, faxes and SMS4. Type in the message in the Write new message field.If the message text is too long for one SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS messages used to send the message.5. Type in the phone number in the Recipient field. Remember 00 or + and country code (e.g. 00 45 to call Denmark or 00 1 to call USA).6. Select whether or not you want Delivery notification for this SMS message. If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent.You can set up delivery notification generally for all SMS messages. This setting is used by default when you send a message. For further information, see Configure message settings on page 99.7. Click Send. The message is now sent and moved to the Sent folder. One SMS messages can have 160 characters. However, the system will allow you to input a longer message, which will then be divided up and sent as multiple SMS text messages. Have this in mind when you write messages. The more messages you have to send, the more transferred data you are charged for. Options for messages in the OutboxMessages in the Outbox are messages that have not been sent, e.g. because the system was not online when you attempted to send the messages. To access the Outbox, click MESSAGES > Outbox from the navigation pane. You have the following options for messages in the Outbox:ImportantIf the system is not online when you attempt to send a message, the message is moved to the Outbox instead of the Sent folder. Messages in the Outbox are not automatically sent when the system goes online. For further information on the Outbox, see the next section, Options for messages in the Outbox. To make sure a message has been sent, check that it has been moved to the Sent folder.
Chapter 3: Calls, faxes and SMS96 SMS service• When the system is online, click Resend next to the message you want to send. When the Write message page opens, click Send.The system now attempts to send the message again. To make sure the message has been sent, look in the Sent folder.•Click Delete next to a message to delete it.•Click Delete all messages in Outbox to delete all the messages.Handle messagesOptions for messages in the Sent folderThe Sent folder contains SMS messages that have been sent. To access the Sent folder, select MESSAGES > Sent from the navigation pane. The Status column shows the status of each message, if you have selected Delivery notification when sending the message. From the Sent folder you have the following options:•Click Resend next to a message you want to send again. When the Write message page opens, click Send.The system now attempts to send the message again. To make sure the message has been sent, look in the Sent folder. There should now be two copies of the sent message.•Click Forward next to a message you want to forward. Type in the phone number of the new recipient and click Send.The system now attempts to send the message to the new recipient. To make sure the message has been sent, look in the Sent folder.•Click Delete next to a message to delete it.•Click Delete all sent messages to delete all the messages.To send an SMS message to the systemYou can send an SMS message to the system e.g. from a mobile phone, using one of the system’s mobile numbers for voice. DialNoteThe original message remains in the Outbox. When you have succeeded in sending the message you may want to delete it from the Outbox.
Chapter 3: Calls, faxes and SMSSMS service 973333Calls, faxes and SMS+ <Mobile number>The first part of the mobile number is always 870, which is the “country code” for the BGAN system. If the mobile numbers are listed in the web interface, you can look them up as follows: Select PHONE BOOK > Mobile numbers. If the mobile numbers are not listed in the web interface, refer to your service provider.To receive a messageIf a message has arrived, the icon bar at the top of the web interface shows an unopened envelope. Click the envelope to see the new message(s).Otherwise, to see new messages click MESSAGES from the left navigation pane. The page shows new incoming messages.The message icon disappears when all the messages on this page have been archived or deleted.NoteThere are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.NoteThe system does not accept more than 100 incoming messages (including read and unread messages). If you have received 100 messages, you have to delete some of them in order to free space for new messages. Otherwise, the new messages are rejected.
Chapter 3: Calls, faxes and SMS98 SMS serviceIf the message is not an SMS message but information of voice mail, call your voice mail service number to hear the voice mail. The voice mail number is displayed together with the message.When using the voice mail service for the first time you must configure your voice mailbox with your welcome greetings. Follow the instructions given by the voice mail system.To find your voice mail number, select MESSAGES > Message settings from the left navigation pane and locate the Voice mail number. Note that the voice mail number is only shown if it is available on the SIM card. Otherwise, refer to the information from your service provider.Options for new SMS messagesTo see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message:•Click Read to move it to your Inbox containing read messages.•Click Reply to reply to a message. Then type in your reply and click Send.For information on how to include the original message in your reply, see To set up the default message options on page 99.•Click Forward to forward a message to someone. Then type in the phone number in the Recipient field and click Send.• If you want to move all the new messages, click Move all new messages to Inbox.Options for SMS messages in the InboxThe messages in the Inbox are the incoming messages that have been archives from the list of new messages. From the Inbox, you have the following options:•Click Reply to reply to a message. Then type in your reply and click Send.NoteNew messages cannot be deleted until they have been archived and moved to the Inbox.
Chapter 3: Calls, faxes and SMSSMS service 993333Calls, faxes and SMSFor information on how to include the original message in your reply, see To set up the default message options on page 99.•Click Forward to forward a message to someone. Then type in the phone number in the Recipient field and click Send.•Click Delete to delete the message, or Delete all messages in Inbox to delete all read messages in the Inbox. Configure message settingsTo set up the default message optionsYou can set up general options for outgoing messages. These settings apply by default to all outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message. For further information, see To send an SMS message on page 94.To set-up the default message options do as follows:1. Select MESSAGES > Message settings from the left navigation pane.2. If you want to include the original message when you reply, select Yes next to Include message in reply.3. Select whether or not you want Delivery notification for SMS messages. If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent.4. Click Apply.
Chapter 3: Calls, faxes and SMS100 SMS serviceTo view or change the SMS service center numberThe SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center is used when you send a text message (SMS message) to another user. The message is stored in the SMS service center which delivers it to the destination user when they are available. The SMS service center number is stored on the SIM card.• To see the SMS service center number, select MESSAGES > Message settings from the left navigation pane.• To change the number, click Edit next to SMS service center, change the number and click Save. Then click Apply to apply all changes in the page.The SMS service center number is provided from your service provider.
101Chapter 44444Use a computerUse a computer 4Use a computer over SwiftBroadbandSelected scenariosThe application examples in this chapter are mainly based on the default configuration and some typical application scenarios. If you have specific requirements to the interface setup and configuration of your system refer to the AVIATOR 700 Installation and maintenance manual. Tool for setup and use: The web interfaceUse the built-in web interface of the SwiftBroadband Unit (SBU) to access the system settings. The web interface is accessed from a computer connected to one of the LAN connectors or using the WLAN interface of the SBU. The web interface is shown in an Internet browser. No additional installation of software is needed.In this manual you find information and instructions for the parts of the web interface that you might need when using the system. The parts of the web interface that deal with installation, configuration or maintenance are described in detail in the AVIATOR 700 Installation and maintenance manual.NoteIn the standard setup, data services are provided by SwiftBroadband. This service is available exclusively on I4 satellites. For areas where there is no I4 coverage the AVIATOR 700 system can use Swift64 as a fallback solution for data services.
Chapter 4: Use a computer102 Use a computer over SwiftBroadbandThe following drawing shows the menus available in the web interface. The topics in gray are mainly used during installation and maintenance of the system, they are described in detail in the AVIATOR 700 Installation and maintenance manual.For more detailed information see Use the SBU web interface on page 164.0RELOHQXPEHUV,QER[ :ULWHPHVVDJH 2XWER[ 6HQW 0HVVDJHVHWWLQJV2XWJRLQJFDOOV 5HFHLYHGFDOOV 0LVVHGFDOOV 6WDQGDUGGDWDVHVVLRQV6WUHDPLQJGDWDVHVVLRQV&DOOFKDUJHV /RJKDQGOLQJ'DWDOLPLWV3URILOHV 7UDIILFIORZILOWHUV 6,03,16,0/RFN 8VHUSHUPLVVLRQV5HPRWHPDQDJHPHQW/LQNPRQLWRULQJ5HPRWHDFWLYDWLRQ5HVWULFWHGGLDOLQJ0XOWLYRLFH'$6+%2$5'&211(&73+21(%22.0(66$*(6&$//66(77,1*6$'0,1,675$7,21+(/3'(6.6,7(0$3(YHQWOLVW(YHQWORJ6HOIWHVW
Chapter 4: Use a computerUse a computer over SwiftBroadband 1034444Use a computerServices and interfacesThe following table shows the supported combinations of services and interfaces, and which types of equipment can be used.ServiceInterface on the systemPhone/Fax (RJ 11)LAN (RJ 45) or Wireless ISDN (RJ 45)Circuit Switched3.1 kHz AudioAnalog telephoneAVIATOR Wireless Handset or other SIP-enabled IP handsetISDN telephoneG3 Fax machineG4 Fax machine (If it supports G3 Fax)Secure telephone STU/FNBDTStandard Voice (AMBE)Analog telephoneAVIATOR Wireless Handset or other SIP-enabled IP handsetISDN telephoneData, UDI or RDIaa. Check with your service provider that the RDI service is available on the Ground Infrastructure network.G4 fax machine or computer with ISDN modemPacket SwitchedDatamulti-userComputer or Smart PhoneDatasingle-userComputer or Smart PhoneSMS Computer with web interface
Chapter 4: Use a computer104 Use a computer over SwiftBroadbandLAN and WLAN interfacesIf the Built-In Router option is activated you can connect several PCs and other IP devices to the AVIATOR 700 system. Then the system operates as a router. It handles IP data traffic so the AVIATOR 700 system can be used with multiple computers for e-mail, Internet access, VPN, intranet and other applications that use the packet switched connection.If you have purchased the Wireless Option you can connect multiple computers and other IP devices to the system via the Wireless Access Point. For more information on these options see Built-in router and Wireless options on page 8.To connect a computer to the SBU you have several possibilities:• Use one of the six LAN connectors (Ethernet) to connect user computers or other LAN equipment. Check how many of the LAN connectors are available in your installation and where to find them in the cabin.• If installed, use the Wireless Option to connect computers and other devices using IP to the network.There is also the front Maintenance connector on the front plate of the SwiftBroadband Unit. This connector is typically not accessible during flight. It is reserved for service and maintenance purposes.Customize network useWith the built-in router functionality the AVIATOR 700 system offers a flexible use of the data channel of the SwiftBroadband service. The system administrator can configure the use of the data channel by defining network user groups and profiles. The following picture gives an overview over the parameters and functions involved.MAC addressIP addressLAN portNetwork user groupPrimary profileSecondary profileTraffic flowfiltersDesired IP connection
Chapter 4: Use a computerUse a computer over SwiftBroadband 1054444Use a computerAn IP device that is connected to the AVIATOR 700 system will automatically be assigned to the default network user group, if it is not specified otherwise. The default setting of this group is a standard data connection with automatic IP address allocation and automatic activation of the connection.The AVIATOR 700 system is flexible and can be configured to specific requirements for your network use, e.g. manual activation of the Internet connection, activating video streaming, a server on the network or a fixed IP address on one of the devices. For this you need to set-up network groups with specific primary and/or secondary profiles. You can find detailed description in the AVIATOR 700 Installation and maintenance manual.Network user groupsTo manage the use of the bandwidth and the applications allowed for the individual user the system administrator can set up network user groups. The following paragraphs describe how network user groups are used in the AVIATOR 700 system. When you connect an IP device (a computer, Smart Phone, etc.) to the SBU the system will find out which network user group the device belongs to. To do this the system uses the following information:•The port the device is connected to, i.e. one of the 6 Ethernet ports, Wireless or the SBU maintenance connector (reserved for service and maintenance).• The device’s IP address.• The device’s MAC address.In the default configuration of the network user group called DEFAULT GROUP a specific IP address or the unit’s MAC address are typically not needed. The DEFAULT GROUP uses the background IP data connection. If you want to read more about how to customize the AVIATOR 700 system and how to set up network user groups and traffic profiles to meet specific data traffic requirements see the AVIATOR 700 Installation and maintenance manual.
Chapter 4: Use a computer106 Use a computer over SwiftBroadbandConnect to the InternetYou can connect your PC or other IP devices e.g. your Smart Phone to the Internet and use e-mail, VPN, file transfer applications etc. The following sections describe two typical applications: Starting a standard data connection and a streaming data connection. Access the web interface in the AVIATOR 700 systemWhen the computer and the AVIATOR 700 system are ready you can access the built-in web interface of the system to display various information, use the SMS service or start and stop a data connection.To check the connection of your computer to the web interface of the system do as follows:1. Power up your computer.2. For LAN: Connect your LAN cable (standard Ethernet) between the network connector on your computer and one of the LAN connectors installed in the aircraft. For WLAN: Check that the WLAN icon in the status bar of your operating system indicates that the WLAN connection has been established. If your WLAN is encrypted check with your system administrator how to proceed to access the encrypted WLAN network.3. Open your Internet browser and enter the default IP address of the AVIATOR 700 system: http://192.168.0.1.You may have to disable the Proxy server settings in your browser. For further information, see Proxy server settings on page 165.
Chapter 4: Use a computerUse a computer over SwiftBroadband 1074444Use a computer4. The web interface opens and the page DASHBOARD is displayed. On the Dashboard you see the current system information.You can configure the AVIATOR 700 system to your specific requirements. This is typically done during the installation and initial setup of the system. See the AVIATOR 700 Installation and maintenance manual for detailed information how to customize the interfaces of the system and how to set up network user groups and profiles to manage data traffic and bandwidth usage.Unintended use of bandwidthThe system default setting is automatic activation of a standard data connection. With this setup you connect the PC to the cabin network and start using the applications. You do not have to connect to the web interface to start using the services, it is plug-and-play. This setting involves a high risk of being charged for airtime and bandwidth when connected computers perform automatic software updates. These updates are not
Chapter 4: Use a computer108 Use a computer over SwiftBroadbandlimited to the Windows system itself, but also other installed programs ( e.g. browsers, Java and Media or Flash players) might do updates. Some do updates even without prompting before the download is complete. To avoid unintended use of bandwidth through automated background services the system can be set to not automatically connect to the Internet when you connect your computer or other IP equipment (PDA, smartphone, webcam, etc.) to the network interface. You set this in the web interface.However, selecting manual activation alone will not prevent these updates, but only delay them until the connection is activated. The only way to be sure is to disable updates in all programs, which can be a difficult task. Please check with you IT department for assistance on this. If you want to start a data connection in this mode you must access the system’s web interface and activate your data session, standard IP and/or streaming IP, from the Dashboard.Understand Standard and Streaming data connectionsThe BGAN network supports different types of IP data connections to the Internet. There is Standard data and Streaming data. The figures on this page show how the bandwidth of 432 kbps with a high-gain antenna is used NoteOnline software updates of the connected devices (PC, smartphone etc.) should only be performed when you are connected at the office or at home where bandwidth and airtime are less costly. Check the documentation for the device how to disable automatic software updates.NoteOptimize airtime and bandwidth usage: You are charged for the bandwidth used for automatic software updates. We recommend to disable this feature in your computer.Standard IP connection Standard IP connectionStreaming IP connection 128 kbpsUp to 432 kbps total data rateUp to 432 kbps total data rate
Chapter 4: Use a computerUse a computer over SwiftBroadband 1094444Use a computerwhen set-up as Standard connection (left) and as Standard and Streaming 128 kbps (right).•Standard data connection: All users that have signed on the network share the bandwidth available. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet and intranet access. Standard data services are charged by the volume of data transferred.•Streaming data connection: You get a guaranteed, high-priority connection, ensuring seamless transfer of data with guaranteed bit rate and Quality of Service. This type of connection is ideal for time-critical applications like live video over IP. Streaming classes are charged by the time the service is being used (per minute charge). The system administrator can set up various types of connections using network user groups, profiles and traffic flow filters. For information on this see the AVIATOR 700 Installation and maintenance manual.Data sessions available for the current user are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the Dashboard.The AVIATOR 700 system supports the use of network user groups. These network user groups define which type of IP connections are allowed for each group. Each network user group has then one or more profiles for various applications. You can only see, start and stop profiles of the network user group you belong to.NoteYou must always close the Streaming connection manually to finish the connection properly. You must click Stop streaming in the web interface to close the streaming connection. It is not enough to disconnect the equipment. As long as the connection is active you are charged for the service.NoteThe system administrator can start and stop data sessions for all network user groups, see also Start or stop any data session on page 179.
Chapter 4: Use a computer110 Use a computer over SwiftBroadband• Primary profiles are listed in the left side and secondary profiles (if any) are listed to the right.• Profiles that are currently active are displayed as a link with the text “Stop <name of profile>”.• Profiles that are ready to be activated are displayed as a link with the text “Start <name of profile>”.Start or stop a Standard connectionOn the Dashboard you can see under PROFILES ON LAN whether a standard connection is active or not. To start or stop a Standard connection for your Network user group do as follows:1. Open your Internet browser and enter the IP address of the AVIATOR 700 system (default: http://192.168.0.1) to access the Dashboard of the web interface.2. Locate PROFILES ON LAN at the bottom of the page.3. Click Start <name of profile>, in this case: Start Standard, or Stop <name of profile> to stop the connection.
Chapter 4: Use a computerUse a computer over SwiftBroadband 1114444Use a computerStart or stop a Streaming connectionThe AVIATOR 700 system supports 8, 16, 32, 64 and 128 kbps streaming classes. Note that streaming classes are charged by the time the service is being used (per minute charge). A started Streaming session will stay active until you manually stop it. On the Dashboard you can see whether the network user group you belong to has been set up to support streaming sessions.To start or stop a Streaming session do as follows:1. Open your Internet browser and enter the IP address of the AVIATOR 700 system (default: http://192.168.0.1) to access the Dashboard of the web interface.2. Locate STREAMING PROFILES ON LAN.3. Click the link with the name of the Streaming profile that has been set up for you.NoteIf a primary profile is already active, your new profile will not appear as a link but as plain text. The active primary profile is displayed as a link with the text “Stop <name of profile>”. Click this link first to stop the active profile. Then click your new profile, which is now displayed as a link, to start your new profile.NoteYou can only start a Streaming session if the administrator has set up a Streaming profile for your user group. Contact your system administrator if you need a streaming connection.
Chapter 4: Use a computer112 Use a computer over Swift64Always manual activation of a Streaming connectionThe streaming data connection cannot automatically be activated, you must start it manually in the web interface. This is a safety measure to prevent the system from unintended use of bandwidth. A started Streaming session will stay active until you manually stop it in the web interface.Use a computer over Swift64For detailed instruction how to set-up an ISDN or MPDS connection, an analogue modem connection and make a dial-up connection to the network see Swift64 and H+ Data Service, Supplement to AVIATOR 700 and HSD+ User Manual, available for download. (Order number: 98-130578)NoteIf a primary profile is already active, your new profile will not appear as a link but as plain text. The active primary profile is displayed as a link with the text “Stop <name of profile>”. Click this link first to stop the active profile. Then click your new profile, which is now displayed as a link, to start your new profile.ImportantIf you have selected and started a Streaming connection as your primary profile, the LAN or WLAN interface will be running a Streaming connection until you stop it. It is not enough to disconnect the equipment from the interface.NoteISDN and MPDS services are only available when the aircraft is positioned inside an area with Spot Beam coverage (for regions with I3 coverage).
113Chapter 55555System operationSystem operation 5In this chapterIn this chapter you can read about:•Full Feature handset operation (SDU)•MCDU operation•Use the SBU web interfaceFull Feature handset operation (SDU)This section describes how to access the menu system using the keys and display of the Full Feature handset.•Use the SDU phone book•Handset Setup•Ring Profile•Lock System•Logon Menu•System Setup•Status•Maintenance (reset)For an overview of all the menus, see Menu trees on page 211.
Chapter 5: System operation114 Full Feature handset operation (SDU)Access and exit menus•To access the menus, press C or GJ. When you are in the menu system you may also press GJ to reach the top level of the menus.•To scroll through the menus, use the B and E keys. •To enter the selected menu, press C. •To go back to the previous level in the menu system, press A.•To exit the menu system completely from anywhere in the menu system, press GA.•To reach a specific item in the menu system, press GJ and a number corresponding to the entry level. Example: Press GJN to access the 'Logon' menu (which is the 5th entry in the main menu).Restricted accessThere are 4 different levels of access to the menus:•Users without a PIN code. If the handset is locked with the Normal User PIN code, the only function available is answering the phone. If the Normal User PIN code is disabled, all Normal User functions are available. •Normal UserThe Normal User has access to normal everyday functions and to make changes to these.• Super UserThe Super User has the same rights as the Normal User, but can additionally access a few extra settings that are not available to the Normal User. • Service ProviderThe functions restricted by the Service Provider PIN code can only be accessed by the supplier or Cobham SATCOM.
Chapter 5: System operationFull Feature handset operation (SDU) 1155555System operationYou will be prompted for a PIN code when entering a function that is restricted by PIN codes. See more about setting PIN codes at System Setup, Pin Setup on page 136.Use the SDU phone bookThe Phone Book can contain up to 99 entries, which can be used for making phone calls. You can edit, delete or insert entries.To access the Phone Book menu, you can:• press B or E from the main display, or • press C to enter the main menu, scroll to Phone Book and press C.Each entry holds the following information:•Name• Telephone number The telephone number must include call prefix for automatic calls and international access code. The telephone number can hold up to 22 digits.The name can hold up to 24 characters.The list of entries in the phone book is sorted alphabetically.An entry in the phone book is displayed as a name if in alpha mode or as a telephone number if in normal mode. Note that only the first 12 digits are displayed.Enter name Enter numberCall selected numberDeleteEntry?<Entry > Entry is deletedEdit / InsDelABC Toggle display between name and numberScroll between phone numbersOKOKOKOKPhone BookHandsetSetupRing ProfileLock SystemLogon MenuSystem SetupStatusMaintenance
Chapter 5: System operation116 Full Feature handset operation (SDU)To make a call using the phone bookDo as Follows:1. Within the phone book, use BE to select an entry.2. Press C, I or U to dial. Hint: You may also go directly to a specific entry by pressing the key holding the first letter of the entry.Example: To find an entry with the name Jones, press N once. To find an entry with the name Larsen, press N three times.To insert a new entry in the phone bookDo as follows:1. From within the phone book, press GD.2. Enter the name of the new entry followed by C. 3. Enter the phone number including country code and press C. Example: In this example the number to Cobham SATCOM VA, 00 1 757 463 9557, is inserted:GDTHRANEC00 1 757 463 9557 CTo delete an entry in the phone book1. Select the entry in the phone book.2. Press GF.To edit an entry in the phone bookDo as follows:1. Select the entry in the phone book.
Chapter 5: System operationFull Feature handset operation (SDU) 1175555System operation2. Press GB and type in the new name followed by C. Then type in the new number followed by C.Handset SetupOverviewThe HandsetSetup menu is used for adjusting the light and sound settings of the handset. The HandsetSetup menu has the following submenus:•Silent•Contrast•Light• Key Beep• Single Ring• Common Ring•Ring Volume•Phone Volume•ComfortNoiseEach of the submenus is described in the following pages.
Chapter 5: System operation118 Full Feature handset operation (SDU)The Handset Setup menuTo access the HandsetSetup menu, enter the main menu, scroll down to HandsetSetup and press C.Scroll between 1 to 8 *Scroll between Auto, On, Off and All offScroll between Off and 1 to 4 *Scroll between 8 predefined ringtonesScroll between 8 predefined ringtonesScroll between 1 to 4 *Scroll between Off and 1 to 3 *Phone BookHandsetSetupRing ProfileLock SystemLogon MenuSystem SetupStatusMaintenanceToggle between Enabled and DisabledScroll between 1 to 8 *OKContrastLightKey BeepSingle RingCommon RingRing VolumeComfortNoiseSilentPhone VolumeOKOKOKOKOKOKOKOKOK
Chapter 5: System operationFull Feature handset operation (SDU) 1195555System operationTo enable/disable the Silent functionSelect Silent to view or change the Silent setting of the handset. Use B and E to toggle between Enabled and Disabled. Enabled turns off the ring tone of the handset.To adjust the LCD contrastSelect Contrast to view or change the contrast setting of the handset display. Use B and E to adjust the contrast and C to confirm.The value can be between * and ********. To change the light settingsSelect Light to view or change the light settings of the handsets. Use B and E to scroll between the settings and C to confirm.The value can be Auto | On | Off | All Off. The following table shows the function of the light settings.Setting Display Backlight LEDsAuto Activated on event Normal functionOn Always on Normal functionOff Always off Normal functionAll Off Always off Always off
Chapter 5: System operation120 Full Feature handset operation (SDU)To adjust the key beep volumeKey beep is a “beep” sound when a key is pressed. Select Key Beep to view or change the key beep setting of the handsets. Use B and E to adjust the volume of the key beep and C to confirm.The value can be Off or between * and ****. To select the ring tone for a direct callSingle Ring is the ring tone for a direct call (opposite to a broadcast call).Select Single Ring to view or change the direct ring tone setting of the current handset. Use B and E to scroll through the ring tones and C to select.You can choose between 8 predefined ring tones. To select the ring tone for broadcast callsCommon Ring is the ring tone for broadcast calls.Select Common Ring to view or change the broadcast ring tone setting of the current handset. Use B and E to scroll through the ring tones and C to select.You can choose between 8 predefined ring tones.
Chapter 5: System operationFull Feature handset operation (SDU) 1215555System operationTo adjust the ring volumeSelect Ring Volume to view or change the Ring Volume setting of the handset. Use B and E to adjust the Ring Volume and C to confirm. The value can be between * and ****.To adjust the phone volumeSelect Phone Volume to view or change the initial volume setting for the handset. To adjust the volume during a call, use the volume control on the side of the handset. Use B and E to adjust the Phone Volume and C to confirm. The value can be between * and ********.To adjust the Comfort NoiseComfort Noise is a background noise to verify that the line is connected. Select ComfortNoise to view or change the Comfort Noise setting of the handset. Use B and E to adjust the Comfort Noise and C to confirm.The value can be Off or between * and ***.
Chapter 5: System operation122 Full Feature handset operation (SDU)Ring ProfileOverviewThe Ring Profile menu allows you to select from a list of ring profiles. A ring profile applies to the entire system and determines the ring settings of each unit in the system. To select a Ring ProfileDo as follows:1. To access the Ring Profile menu, enter the main menu, scroll down to Ring Profile and press C.2. Use B and E to scroll through the ring profiles and C to select. For information on how to change the ring profiles, see the section System Setup, Ring Profiles on page 133.NoteIf the “Chime/Lamps Inhibit” function is used in the installation, the “TakeOfLandng” profile is automatically activated during takeoff and landing.
Chapter 5: System operationFull Feature handset operation (SDU) 1235555System operationLock SystemOverviewThe Lock System menu can be used to lock the phone. When the phone is locked, you can still answer an incoming call, but you cannot access any of the functions until you press C and enter the Normal User PIN code.To lock the handsetDo as follows:• To lock the phone, enter the main menu, scroll down to Lock System, press C and enter the Normal User PIN code. • To unlock the phone, press C and enter the Normal User PIN code.
Chapter 5: System operation124 Full Feature handset operation (SDU)Logon MenuThe Logon Menu is used to log on or off the system, or to change the Logon settings.The Logon Menu has the following sub menus:•Manual Logon•Custom Logon•Auto Logon•Logoff•Settings (see Logon menu settings on page 126)To access the Logon Menu, enter the main menu, scroll down to Logon Menu and press C.OKCustom LogonAuto LogonLogoffSettingsManual LogonOKOKEnter Sat-ID and GES-IDSee Settings submenuPhone BookHandsetSetupRing ProfileLock SystemLogon MenuSystem SetupStatusMaintenanceI4: H+ SBBI3: H+ SW64 OK Scroll through the list of known GESs
Chapter 5: System operationFull Feature handset operation (SDU) 1255555System operationTo log on manuallySelect the satellite and the services• I4 satellite offers the services Classic Aero (H+) and SwiftBroadband (SBB)• I3 satellite offers the services Classic Aero (H+) and Swift64 (SW64/HSD) services.1. Select Manual Logon to select the satellite type you want to logon to: I3 or I4. Use B and E to scroll through the list and C to select.2. Select the GES from the list of known GESs. Use B and E to scroll through the list and C to select.To make a custom logonYou can use this menu if you need to log on to a GES which is not in the list of known GESs. 1. Select Custom Logon to manually enter the Sat-ID and GES-ID you want to use for logging on. For a list of supported GESs, see List of available GESs on page 215.2. Enter the Sat-ID and GES-ID and press C to confirm.NoteBefore logging on manually, make sure the Logon Policy is set to Manual. To change the Logon Policy, select Settings from the Logon Menu and then Logon Policy. You can toggle between Manual and Automatic and select with C.NoteIn most cases the I4 satellite is used.OKManual Logon I3: H+, SW64I4: H+, SBB OK Scroll through the list of known GESsNoteBefore making a Custom Logon, make sure the Logon Policy is set to Manual. To change the Logon Policy, select Settings from the Logon Menu and then Logon Policy. You can toggle between Manual and Automatic and select with C.
Chapter 5: System operation126 Full Feature handset operation (SDU)To select automatic logon Select Auto Logon to log on automatically to the most appropriate GES. To log offSelect Logoff to log off the system. To log on again you have to use the logon menu.Logon menu settingsFrom the Settings submenu you can change the logon policy and view or change the lists of preferred GESs and LESs.The Settings menu has the following sub menus:•Logon Policy•Pref. H+GES• Pref. ISDN LES•Pref. MPDS LESEach of the submenus is described in the following pages.
Chapter 5: System operationFull Feature handset operation (SDU) 1275555System operationThe Settings submenuTo access the Settings submenu, enter the Logon Menu, scroll down to Settings and press C.Settings OK Logon PolicyH+ GESISDN LESMPDS LESToggle between Automatic and ManualOK Scroll through list of preferred GESsOK Scroll through list of preferred LESs for ISDNOKScroll through list of preferred LESs for MPDSOKScroll and select from list of known GESsInsDelGES is deletedUse up/down keys to change priorityEditScroll and select from list of known LESsInsDel LES is deletedUse up/down keys to change priorityEditScroll and select from list of known LESsInsDel LES is deletedUse up/down keys to change priorityEditUse * key to set the same priority as GES belowI4: H+ SBBI3: H+ SW64 OK
Chapter 5: System operation128 Full Feature handset operation (SDU)To select the Logon PolicySelect Logon Policy to display or change the logon policy. Use B and E to toggle between Automatic and Manual.•Automatic: The system automatically logs on when it is powered.•Manual: When the system is powered, you have to enter the Logon menu to log on to the system. To modify the list of Preferred GESsSelect H+ GES to view or change the list of preferred GESs for H+ transmission.The H+ GES list is a list of the preferred GES operators to use as gateway to the terrestrial network.Do as follows:•To add a GES to the list, press GD, scroll through the list of known GESs and use C to select the GES you want to add.•To delete a GES from the list, scroll to the GES you want to delete and press GF.•To change the priority of a GES, scroll to the GES you want to change and press GB. Use B or E to move the GES to the right priority and press C.•To assign the same priority to two GESs, scroll to the GES you want to change (GES 1)and press GB.Using B or E, move GES 1 next to the GES with the priority you want (GES 2), so that they are both visible in the display.Then press S. The two GESs should now both have the priority of GES 2.NoteThe list of preferred GESs is typically selected during system installation. If the GES list is empty, the system will automatically select the most suited satellite and a random GES. NotePriority no. 1 is the highest priority!
Chapter 5: System operationFull Feature handset operation (SDU) 1295555System operationTo modify the list of Preferred ISDN LESsSelect ISDN LES to view or change the list of preferred LESs for ISDN transmission. The ISDN LES list is a list of the LES operators that are preferred as gateway for ISDN traffic to/from the terrestrial network.•To add a LES to the list, press GD, scroll through the list of known LESs and use C to select the LES you want to add.•To delete a LES from the list, scroll to the LES you want to delete and press GF.•To change the priority of a LES, scroll to the LES you want to change and press GB. Use B or E to move the LES to the right priority and press C.To modify the list of Preferred MPDS LESsSelect MPDS LES to view or change the list of preferred LESs for MPDS transmission. The MPDS LES list is a list of the LES operators that are preferred as gateway for MPDS traffic to/from the terrestrial network. •To add a LES to the list, press GD, scroll through the list of known LESs and use C to select the LES you want to add.•To delete a LES from the list, scroll to the LES you want to delete and press GF.•To change the priority of a LES, scroll to the LES you want to change and press GB. Then use B or E to move the LES to the right priority and press C.NoteThe list must include one LES as a minimum. One LES covers all ocean regions.NotePriority no. 1 is the highest priority!NoteThe list must include one LES as a minimum. One LES covers all ocean regions.
Chapter 5: System operation130 Full Feature handset operation (SDU)System SetupThe System Setup menu is used for viewing and changing system parameters such as ring profiles, PIN codes etc.The System Setup menu has the following submenus:•Ring Profiles (see System Setup, Ring Profiles on page 133)•QuickDial (see System Setup, Quick Dial on page 135)• Disclose Pos• Fax Setup•Pin Setup (see System Setup, Pin Setup on page 136)•Configure (see System Setup, Configure on page 138)Each of the submenus is described on the following pages.
Chapter 5: System operationFull Feature handset operation (SDU) 1315555System operationThe System Setup menuTo access the System Setup menu, enter the main menu, scroll down to System Setup and press C.Toggle between Enabled and DisabledRingProfilesOKOKSee RingProfiles submenuSee QuickDial submenuSee Pin Setup submenuSee Configure submenuQuickDialDisclose PosPin SetupConfigurePhone BookHandsetSetupRing ProfileLock SystemLogon MenuSystem SetupStatusMaintenanceFax Setup OK Fax InterfaceScroll between Not Connected, POTS #5, POTS #6 and POTS #5 & #6
Chapter 5: System operation132 Full Feature handset operation (SDU)To enable/disable disclosure of the aircraft positionSelect Disclose Pos to view or change the Disclose Position status. Use B and E to toggle between Enabled and Disabled.• If you select Enabled, the position of the aircraft will be disclosed to the earth station for use in the Inmarsat network.• If you select Disabled, only the ID of the current spot beam is disclosed.To turn off the broadcast ring tone for an interfaceSelect Fax setup to determine which interface should not ring on a broadcast call.Use B and E to scroll through the interface options and select with C.You may select:•POTS #5•POTS #6• POTS #5 & #6, or•Not Connected
Chapter 5: System operationFull Feature handset operation (SDU) 1335555System operationSystem Setup, Ring ProfilesThe RingProfiles submenu is used to view or change the Ring Profiles of the system. A ring profile applies to the entire system and determines the ring settings of each unit in the system.You can have up to 5 ring profiles. The name of one of the profiles, “TakeOfLandng”, is predefined and cannot be changed. To access the RingProfiles submenu, enter the System Setup menu, scroll down to RingProfiles and press C.NoteIf the “Chime/Lamps Inhibit” function is used in the installation, the “TakeOfLandng” profile is automatically activated during takeoff and landing. OKEdit Scroll between "Usercontrol", "Ringer on"and "Ringer off"Enter new Profile nameRingProfiles 1 <empty>2 <empty>3 <empty>4 <empty>TakeOfLandngEditHandset #1Handset #2Handset #3Handset #4POTS #1POTS #2ISDNAnnunciator1Annunciator2Annunciator3OKEntry is deletedDel
Chapter 5: System operation134 Full Feature handset operation (SDU)To change the name of a profileDo as follows:1. Scroll to the profile.2. Press GB.3. Type in the new name and press C.To change the contents of a profileDo as follows:1. Select the profile using C.2. Scroll to the device you want to change the settings for, and select it with C.3. Use B and E to toggle between User Control, Ringer On and Ringer Off.To delete a profileDo as follows:1. Scroll to the profile you want to delete.2. Press GF. Note“User Control” is only applicable to Handset #1 through #4. This means you can configure each of the handsets #1 through #4 separately. For the remaining devices, “User Control” has the same function as “Ringer On”.
Chapter 5: System operationFull Feature handset operation (SDU) 1355555System operationExplanation of the annunciators•Annunciator #1 (Call Annunciator): This Annunciator is used for signalling incoming voice calls. The Annunciator is “flashing” like the Connection LED on a Full Feature handset and is turned off when the call is answered or terminated by initiator.•Annunciator #2 (Fax Annunciator): This Annunciator is used for signalling incoming faxes. The Annunciator is “steady ON” until a receipt for the fax has been given in the handset.•Annunciator #3 (Service Annunciator): This Annunciator is used for indicating service availability. The Annunciator is “steady ON” when H+ service is available.System Setup, Quick DialOverviewThe QuickDial submenu is a list of 1-digit numbers for quick dialling of up to 9 favorite phone numbers.To access the QuickDial submenu, enter the System Setup menu, scroll down to QuickDial and press C.To delete a Quick Dial entry Do as follows:1. Scroll to the quick dial number you want to delete.2. Press GF.Scroll between AllPhone book entriesDelete entryDelQuickDial 1 <empty>2 <empty>3 <empty>4 <empty>5 <empty>6 <empty>7 <empty>8 <empty>9 <empty>OK Edit
Chapter 5: System operation136 Full Feature handset operation (SDU)To edit a Quick Dial entry Do as follows:1. Scroll to the quick dial number you want to change and press GB.2. Scroll through the phone book to the phone number you want to use with the selected quick dial number.3. Press C to select the phone number.System Setup, Pin SetupPIN codes for the full-feature handsetFor some of the functionality, access to the full-feature handset is restricted by a PIN code. Three different kinds of user PIN codes are used in the satcom system:For all PIN code types the length must be between 4 and 8 digits. For further information how to change and disable PIN codes see System Setup, Pin Setup on page 136.Use the Pin Setup submenu to disable or change PIN codes.PIN code FunctionalityNormal User The normal everyday user can make and receive calls, access the phone book, choose an ocean region and a default LES and GES, and read the error log and status.Super User The Super User has the same rights as the Normal User. In addition, the Super User can access certain super user functions. A Super User will typically be a person responsible for setting up and maintaining the system. Service Provider The Service Provider has access to all functionality accessible through the Full Feature handset.Only Cobham SATCOM and/or the supplier of the equipment normally know this PIN code.
Chapter 5: System operationFull Feature handset operation (SDU) 1375555System operationTo access the Pin Setup submenu, enter the System Setup menu, scroll down to Pin Setup and press C.To access the PIN codesTo access the PIN codes you want to change or disable, do as follows:1. Scroll to the PIN code type you want to change or disable.2. Enter the current PIN code for the selected type.3. Toggle between Change Pin and Disable Pin and use C to select the function.•Change Pin: Choosing Change Pin you will be prompted for a new PIN code. Enter a new PIN code of 4 to 8 digits and use C to accept the code. When you are prompted to re-enter the PIN code, enter the code again and accept with C.•Disable Pin: Select Disable Pin to disable the PIN code you entered. Press C to confirm the deletion.When you disable a PIN code, the functions that were previously restricted by the selected PIN code will now be freely available.Pin Setup OK Change PinDisable PinOKEnter newPin Code Repeat newPin CodeOKOKPress OKto confirmOKNormalUsrPinSuperUserPinServPrvdrPinEnterPin CodeNoteThe Super User PIN code can also be used where Normal User PIN code is required.
Chapter 5: System operation138 Full Feature handset operation (SDU)System Setup, ConfigureOverviewThe Configure submenu is used for configuring the handset type and the lists of known GESs, LESs and satellites.For complete configuration of the system, use the Aero-SDU Configuration Program.The Configure menu has the following submenus:•Handset Type• Known GESs• Known LESs• Init SatEach of the submenus is described in the following pages.NoteA Service Provider PIN code is required to access the settings in the Configure menu.
Chapter 5: System operationFull Feature handset operation (SDU) 1395555System operationThe Configure submenuTo access the Configure submenu, enter the System Setup menu, scroll down to Configure and press C.Configure Handset TypeOKKnown GESsKnown LESsInit SatScroll through the list of known GESsOKOKScroll through the list of known LESsOKOKSat #1Sat #2Sat #3Sat #4Sat #5Sat #6Sat #7Sat #8Edit/InsDelEditHandset #1Handset #2Handset #3Handset #4POTS #5POTS #6Scroll between Not installed, T&T handset, MagnaStar, WH10, Cockpit Audio, Iridium-1, Iridium-2, FONEEditGES is deletedEnter Sat Id, GES Id, GES Code and GES NameEdit/InsDel LES is deletedEnter LES Access Code and LES NameOKSatellite IdLongitudeP-Channel #1P-Channel #2Enter new valueService ProviderPin Code
Chapter 5: System operation140 Full Feature handset operation (SDU)To select the handset typeSelect Handset Type to view or change the type of the handsets.Use B and E to scroll through the list of handsets.To change the handset type, do as follows:1. Select the handset you want to change.2. Press GB. 3. Use B and E to scroll between the selections available.4. Press C to select.To modify the list of Known GESsSelect Known GESs to view or change the list of known GESs.To add a GES to the list, do as follows:1. Press GD. 2. Type in:• Satellite ID, followed by C• GES ID, followed by C• GES Code, followed by C• GES Name, followed by CTo delete a GES from the list, do as follows:1. Scroll to the GES you want to delete.2. Press GF.
Chapter 5: System operationFull Feature handset operation (SDU) 1415555System operationTo edit a GES, do as follows:1. Scroll to the GES you want to change.2. Press GB. 3. Type in:• Satellite ID, followed by C• GES ID, followed by C• GES Code, followed by C• GES Name, followed by CTo modify the list of Known LESsSelect Known LESs to view or change the list of known LESs.To add a LES to the list, do as follows:1. Press GD.2. Type in:• LES Access (the Global LES Access Code), followed by C• LES Name, followed by CTo delete a LES from the list, do as follows:1. Scroll to the LES you want to delete.2. Press GF.
Chapter 5: System operation142 Full Feature handset operation (SDU)To edit the LES information, do as follows:1. scroll to the LES you want to change.2. Press GB. 3. Type in:LES Access (the Global LES Access Code), followed by CLES Name, followed by CTo change the initial satellite informationSelect Init Sat to view or change the list of satellites.To delete a satellite from the list, do as follows:1. Scroll to the satellite you want to delete.2. Press GF.To edit the satellite information, do as follows:1. Scroll to the satellite you want to change2. Press C. 3. Type in:Satellite ID, followed by CLongitude, followed by CThe number for P-Channel #1, followed by CThe number for P-Channel #2, followed by C
Chapter 5: System operationFull Feature handset operation (SDU) 1435555System operationStatusThe Status submenu is used for viewing signal strength, LAN status, navigation data, active errors, serial numbers and software versions.The Status menu has the following submenus:•Logon Status•Channels•Nav Data•IDs•SW version•LAN• Active Errors• Error LogEach of the submenus is described in the following pages.
Chapter 5: System operation144 Full Feature handset operation (SDU)The Status menuTo access the Status menu, enter the main menu, scroll down to Status and press C.&KDQQHOV2.1DY'DWD,'V6:9HUVLRQ/$1$FWLYH(UURUV2./DWLWXGH/RQJLWXGH$OWLWXGH6SHHG1DY6RXUFH,56$FWLYH$+56$FWLYH*36$FWLYH6KRZ'HWDLOHG1DY6KRZ$QWHQQD3RV357&&+6'6%2.+HDGLQJ3LWFK5ROO'RSSOHU9HO2.2.0DLQ+DQGVHW+DQGVHW+DQGVHW+DQGVHW2.6FUROOWKURXJKDOLVWRIDFWLYHHUURUV2.3KRQH%RRN+DQGVHW6HWXS5LQJ3URILOH/RFN6\VWHP/RJRQ0HQX6\VWHP6HWXS6WDWXV0DLQWHQDQFH /RJRQ6WDWXV2.++6'6%,ULGLXP,ULGLXP6'8/$12.6HUYLFHV2.++6'6%,ULGLXP,ULGLXP(UURU/RJ6FUROOWKURXJKDOLVWRIORJJHGHUURUV2.6'86HU1R+3$6HU1R&06HU1R+6'6HU1R+6',61,&$22QO\VKRZQLI,ULGLXPLVLQVWDOOHG
Chapter 5: System operationFull Feature handset operation (SDU) 1455555System operationTo view the logon statusSelect Logon Status to display the logon status of:•the H+ channel (Classic Aero)•the HSD channel (Swift64)• the SBU channel (SwiftBroadband)• Iridium 1 (if installed)• Iridium 2 (if installed)Use B and E to select among the channels.To view the status of servicesSelect Services to display the availability of:•the H+ service (Classic Aero)•the HSD service (Swift64)• the SBU service (SwiftBroadband)• Iridium 1 (if installed)• Iridium 2 (if installed)Use B and E to select among the services.To view the signal strength of the channelsSelect Channels to display the signal strength (C/No in dBHz) of:•PRT (P-channel)•C1 (H+ voice channel) (Classic Aero)•C2 (H+ voice channel) (Classic Aero)•HSD (Swift64 channel)• SBU (SwiftBroadband channel)Use B and E to select among the channels.NoteFor the channels to work properly, the value of the signal strength should be above the values mentioned below:
Chapter 5: System operation146 Full Feature handset operation (SDU)• P-Channel: above 35 dBHz• C-Channels: above 42 dBHz• HSD-Channel (Swift64): above 40 dBHz (TDM ~ Global)• HSD-Channel (Swift64): above 54 dBHz (ISDN/MPDS ~ Spot)• SBU-Channel (SwiftBroadband): above 41 dBHz (Global)• SBU-Channel (SwiftBroadband): above 48 dBHz (Regional)• SBU-Channel (SwiftBroadband): above 58 dBHz (Narrow)If no signal is present, the display shows N/A.To view the navigation dataSelect Nav data to display the navigation data:•Latitude (in degrees, minutes, seconds)•Longitude (in degrees, minutes, seconds•Altitude (in feet)•Speed (ground speed in knots)•Nav source – the source used for navigation; can be IRS or AHRS+GPS•IRS Active – shows whether or not the IRS is active•AHRS Active – shows whether or not the AHRS is active•GPS Active – shows whether or not the GPS is active• Show Detailed Nav•Heading – (0 to 360 degrees)•Pitch (in degrees U or D (up or down))•Roll (in degrees L or R (left or right))•Doppler Velocity - the speed of the aircraft relative to the satellite, given in knots.•Show Antenna Pos – the position of the antenna in degrees relative to the attitude of the aircraft, given as the Azimuth (horizontal position) and the Elevation (vertical position). Use B and E to select among the Navigation parameters.
Chapter 5: System operationFull Feature handset operation (SDU) 1475555System operationTo enter the Show Detailed Nav menu, scroll to Show Detailed Nav and press C. To view serial numbers and ICAO addressSelect ID to display:• SDU Ser. No. (Serial number of the Satellite Data Unit)• HPA Ser. No. (Serial number of the High Power Amplifier)•CM Ser. No. (Serial number of the Configuration Module)• HSD Ser. No. (Serial number of the HSD board)• HSD ISN (Inmarsat Serial number of the HSD channel (Swift64))• ICAO (ICAO Address)Use B and E to scroll through the numbers.The serial number of the SBU can be found in the SBU web interface, see Use the Dashboard on page 170.To view the software versionSelect SW version to display the version number and certification level of:•Main software• Handset 1 firmware• Handset 2 firmware• Handset 3 firmware• Handset 4 firmwareUse B and E to scroll through the types of software.To view the LAN statusSelect LAN to view the status of the network. You may view:•SDU LAN (the status of the LAN connected to the SDU)The status can be “connected” or “disconnected”.
Chapter 5: System operation148 Full Feature handset operation (SDU)To view active errorsSelect Active errors to display information of any active errors. If there is more than one error, use B and E to scroll through the error list.To view the error logSelect Error Log to display a list of sessions. For each session is indicated if there were errors (the display reads e.g. 2 items below the session number) or if there were no errors (the display reads Empty).Use B and E to scroll through the list of sessions.To see details for a session, press C. Use B and E to scroll through the details.For each session, the display shows the start time, the Build ID and the end time of the session. If there are errors, the display also lists the error text and the error code for each error. Maintenance (reset)You can initiate a reset of the system. Select Maintenance and press C again.Use E to select Yes, then press C to reset the system.OKMaintenanceReset OKPhone BookHandsetSetupRing ProfileLock SystemLogon MenuSystem SetupStatusMaintenance The system reboots.OKReset nowYes
Chapter 5: System operationMCDU operation 1495555System operationMCDU operationThis section describes how to access the menu system using the keys and display of the MCDU.•Operate the MCDU•AVIATOR 700 main menu•SUBMENU•LOCK menu•SYSTEM menu•LOGON menu•STATUS menuOperate the MCDUThe MCDU is used to control and operate the SATCOM equipment from the cockpit. A subset of the MCDU menus and functions are identical to those of the Full Feature handsets. The following sections describe the AVIATOR 700 menu functions of the MCDU and explain how to navigate the MCDU.See also To enter the SATCOM subsystem on page 86.NoteThis chapter only describes the part of the MCDU functions that concerns the AVIATOR 700 system. For information on other functions in the MCDU, refer to the documentation delivered with your MCDU and, if relevant, with any other connected equipment.
Chapter 5: System operation150 MCDU operationAVIATOR 700 main menuAVIATOR 700 (logged on)The AVIATOR 700 main menu is shown when initially accessing the AVIATOR 700 subsystem. The content of the SATCOM MAIN menu depends on the logon status and the presence of errors. Upon successful logon, the MCDU display shows:•MANUAL DIAL presents an extended set of features for dialing. For more information about MANUAL DIAL, see Make or receive a phone call (MCDU) on page 87.•DIRECTORY gives access to the user-defined directory of phone numbers.•SUBMENU gives access to system configuration, status and other information. For detailed information on this menu see the following section.•PRIORITY configures the Classic Aero (H+) call priority of outgoing calls. This is visible only if logged on. For further information on call priorities see To make a call (air to ground) (MCDU) on page 88. The possible values are: PUBLIC, NON-SAFETY, SAFETY and EMERGENCY•REDIAL lists the 10 most recent calls made. Press the  or  key next to a number to activate a call. •EMCON (Emission Control): This option will preempt all active calls, log off satcom and establish radio silence. This is visible only if configured in the Aero-SDU Configuration Program.
Chapter 5: System operationMCDU operation 1515555System operationAVIATOR 700 main menu (logged off)If the system is not logged on, the SATCOM MAIN menu looks as shown in the image to the right.•LOG ON allows you to log on the system and to change the logon settings. •DIAL LOCAL activates a call to a local phone. Use the numerical keys on the keypad to dial the number of the local phone directly from the main menu.•DIRECTORY gives access to the user-defined directory of phone numbers.•SUBMENU gives access to system configuration, status and other information. For detailed information on this menu see the following section.•EMCON (Emission Control): This option will preempt all active calls, log off satcom and establish radio silence. This is visible only if configured in the Aero-SDU Configuration Program.SUBMENUThe SUBMENU view contains the following menu items:•LOCK allows you to lock the keypads of all handsets connected to the SDU.•LOGON allows you to log on or off the system, and to change the logon settings.•SYSTEM allows you to view or change system parameters such as ring profiles, PIN codes, handsets and known GESs, LESs and satellites.•STATUS contains system status such as logon status, navigational data, software and hardware versions, active errors and error log.The SUBMENU view contains the following selection item:•RINGPROFILE allows you to select the currently active ring profile from a list that can be configured. The ring profile is applied
Chapter 5: System operation152 MCDU operationimmediately to all handsets connected to the SDU. For more information on the predefined profile TAKEOFLANDING see RING PROFILES on page 156.For an overview over the menus of the MCDU se Menu tree for the MCDU on page 213.LOCK menuThe SDU can be locked so that new calls can not be initiated with handsets connected to the SDU. Locking the system will also block the user interface on all Full Feature Handsets and MCDUs. Note that a Normal User PIN code must be defined before you can use this feature.To lock all handsets connected to the SDU and all MCDUs, do as follows:1. Enter the LOCK view.2. Type in the Normal User PIN code.3. Select button next to PIN code.4. All SDU user interfaces are now locked.5. To unlock the SDU type in the Normal User PIN code and select the button next to the PIN code. All user interfaces will be unlocked. If you have forgotten the PIN code, contact your aircraft installation and service center or your local distributor. ImportantThe lock function applies only to the SDU and handsets connected to the SDU. It does not prevent users from initiating calls and start new data sessions from devices connected to the SBU while the SDU is locked.NoteIf power cycling the system while it is locked, it will stay locked after power up.NoteYou can unlock a single Full Feature Handset by typing in the Normal user PIN code in that handset and pressing C.
Chapter 5: System operationMCDU operation 1535555System operationLOGON menuThe logon policy of the system can be configured for either automatic or manual logon. In automatic mode, the AVIATOR 700 system automatically logs on to a satellite. For manual logon, the crew can explicitly select the satellite and GES for log on and hand over, and initiate hand overs at any time. Typically, the logon policy is set to automatic mode.The LOGON view contains the following menu items:•MANUAL LOGON allows to select a specific GES for logon from a predefined list of all known GESs. This is visible only in manual mode.•CUSTOM LOGON allows to select any satellite and GES identifiers for logon. This is visible only in manual mode.•SETTINGS allows to change the logon policy and modify the list of preferred GESs and LESs.The LOGON view contains the following functions:•AUTO LOGON: Select this function to initiate the logon procedure toward the most appropriate satellite and GESs while taking the list of preferred GESs into account.•LOGOFF logs off the system. Both in manual and automatic mode, the user must take action to logon the system again.
Chapter 5: System operation154 MCDU operationMANUAL LOGONThis view presents a list of all known GESs. For each GES the following information is shown:• Name of the GES.• Satellite on which the GES operates.• Identifier of the GES.• Services supported by the GES.To logon to a specific GES, press the arrow key next to the row of the GES. The list may span several pages. To browse to the next page, press the button NEXT.The right hand side of the view shows the services of the GES. Example: If you select the GES AMER 208 you will get the services H+ (Classic Aero) and SBB (SwiftBroadband). If you select the GES AORW 002 you will get the services H+ (Classic Aero) and SW64 (Swift64).CUSTOM LOGONTo initiate logon on a specific satellite and GES do as follows:1. Enter the CUSTOM LOGON view.2. Select a satellite.3. Type in the identifier of the intended GES on the scratch pad. You find the GES ID in List of available GESs on page 215. 4. Press the arrow key next to the GES identifier and select OK.
Chapter 5: System operationMCDU operation 1555555System operation SETTINGSThe SETTINGS view contains the following items:•LOGON POLICY indicates the current logon policy. The available options are: • AUTOMATIC• MANUALChanging this setting takes effect immediately, but does not trigger a log on or log off. Hence, if the system is not logged on and the logon policy is changed from manual to automatic, the user must enter the LOGON view and select AUTO LOGON to logon the system.•Pref. H+ GES allows configuration of the user preferred GESs. This view lists the user prioritized GESs. The order and prioritization defines which GES the system will attempt logon with logon policy automatic. This list is typically configured during installation. •PREF. ISDN LES allows configuration of the user preferred LESs for ISDN use. This view lists the user prioritized LESs for ISDN usage. The order and prioritization defines which LES the system will use for ISDN when the system is logged onto an I3 satellite. This list is typically configured during installation.•PREF. MPDS LES allows configuration of the user preferred LESs for MPDS use. This view lists the user prioritized LESs for MPDS usage. The order and prioritization defines which LES the system will use for MPDS when the system is logged onto an I3 satellite. This list is typically configured during installation.The preferred GESs and LESs are typically configured during installation.NoteEntries in this list must be in the list of Known GES. For further information see CONFIGURE on page 158.NoteEntries in this list must be in the list of Known LES. For further information see CONFIGURE on page 158.NoteEntries in this list must be in the list of Known LES. For further information see CONFIGURE on page 158.
Chapter 5: System operation156 MCDU operationSYSTEM menuThe SYSTEM view contains the following menu items: • RINGPROFILES• MODIFY PIN• CONFIGURE• TECHNICAL• RESETRING PROFILESIn this view you can configure up to 5 different ring profiles PROFILE1 to PROFILE4 and PROFILE5 <TAKEOFLANDING. Select a profile to view or edit it. A ring profile applies to the SDU of the AVIATOR 700 system and determines the ring setting (on/off) of each handset, ISDN and annunciator interfaces connected to the SDU. The profile name TAKEOFLANDING is predefined. If the function Chime/Lamps Inhibit is used in the installation, this profile is automatically activated during takeoff and landing.The PROFILE view contains ring setting for each of the following devices connected to the SDU:• HANDSET #1• HANDSET #2• HANDSET #3• HANDSET #4• POTS #5• POTS #6• ISDN• ANNUNCIATOR 1• ANNUNCIATOR 2• ANNUNCIATOR 3Each device can be set to RINGER OFF or RINGER ON.
Chapter 5: System operationMCDU operation 1575555System operationTo assign a name to a ring profile, do as follows:1. Type in the name on the scratch pad.2. Press the arrow key next to NAME. To delete a ring profile, do as follows:1. Enter the RINGPROFILES view.2. Select a profile with the arrow key next to the profile.3. Press the CLR key on the MCDU.4. Press the arrow key next to NAME.5. Select OK.MODIFY PINThe MODIFY PIN view lists the three PIN types and their current status (enabled or disabled):•Normal User PIN. This PIN code is used for the LOCK function, see also LOCK menu on page 152.•Super User PIN•Service Provider PINFor more information on PIN codes see Restricted access on page 114.To enable a PIN code, do as follows:1. Enter the MODIFY PIN view.2. Press the arrow button next to the PIN code to be changed.3. Enter the PIN code.4. Select NEW PIN.5. Enter the PIN code a second time.6. Select RETYPE PIN.7. Select OK.
Chapter 5: System operation158 MCDU operationTo modify a PIN code, do as follows: 1. Enter the MODIFY PIN view.2. Press the arrow button next to the PIN code to be changed.3. Enter the old PIN code.4. Press the arrow button next to the PIN code.5. Enter the new PIN code.6. Select NEW PIN.7. Enter the new PIN code a second time.8. Select RETYPE PIN.9. Select OK.To disable a PIN code, do as follows:1. Enter the MODIFY PIN view.2. Press the arrow button next to the PIN code to be changed.3. Enter the old PIN code.4. Select DISABLE PIN.5. Select OK.CONFIGURE The CONFIGURE view contains the following items:•HANDSET TYPE allows you to see the types of handsets connected to the SDU. In this view you can see the configuration of the handsets connected to the SDU. This setting is typically configured during the installation of the system. For further information see the AVIATOR 700 Installation and Maintenance Manual.
Chapter 5: System operationMCDU operation 1595555System operation•AUDIO 1 can be used to configure the audio of the cockpit headset, if connected to the AVIATOR 700 system. •MIC configures the volume of the microphone•SPEAKER configures the volume of the speaker•SIDETONE adjusts the sidetone percentage•SILENCE enables (OFF) or suppresses (ON) ring tone•COMF. NOISE configures the comfort noise•AUDIO 2 can be used to configure the audio of the cockpit headset, if connected to the AVIATOR 700 system. See AUDIO 1.•SATELLITE allows configuration of the list of satellites and known GESs and LESs. KNOWN GES — This list is used from other parts of the user interface, e.g. when making a manual logon (see MANUAL LOGON on page 154). The list of preferred GES' is a subset of the list of known GES'.KNOWN LES — This list contains the LESs for which the lists of preferred LES' can be constructed.INIT SAT — The first time the AVIATOR 700 system logs onto a satellite it locates the satellite based on the information associated with the satellites listed in this view. •DISCLOSE POS indicates whether the position of the system is disclosed to the GESs and LESs. This setting is typically configured during the installation of the system. For further information see the AVIATOR 700 Installation and Maintenance Manual.•FAX configures the connection of fax to the POTS interfaces #5 and #6. This setting can be used to prevent ringing on the POTS interfaces during a broadcast call in case a fax has been connected. This setting is NoteThese settings only affect the cockpit headsets when they are used by the AVIATOR 700 system.NoteThis list is typically created during installation.NoteThis list is typically created during installation.NoteThis table is created at the factory and typically should not be modified.
Chapter 5: System operation160 MCDU operationtypically configured during the installation of the system. For further information see the AVIATOR 700 Installation and Maintenance Manual.TECHNICALTECHNICAL is for internal use only.RESETTo reset (i.e. power cycle) the AVIATOR 700 system including the SBU, do as follows:1. Enter RESET view.2. Select ACCEPT. This operation will restart the satcom. The operation will take several minutes.STATUS menuIn the menus listed in the STATUS view you can find a large set of AVIATOR 700 status information:•LOGON shows which services are logged on.•SERVICES shows which services are ready for use.•CHANNELS shows which channels are in use and their respective signal strength.•NAV DATA shows detailed input from the external navigational source.•IDS displays the serial numbers and ICAO address of the SDU.•SW VERSION shows the software version and certification level of the SDU and connected Full Feature handsets.•LAN shows the status of the SDU LAN connection.•ACTIVE ERRORS lists the active essential errors.•ERROR LOG contains logs from previous power cycles.
Chapter 5: System operationMCDU operation 1615555System operationLOGONThis status is shown for the following services:•H+ (Classic Aero)•HSD (Swift64)•SBU (SwiftBroadband)•Iridium 1 (if installed)•Iridium 2 (if installed)The logon status can take one of the values LOGGED ON or LOGGED OFF.SERVICESThis view shows the availability of the following services:•H+ (Classic Aero)•HSD (Swift64)•SBU (SwiftBroadband)•Iridium 1 (if installed)•Iridium 2 (if installed)The service status can be AVAILABLE or UNAVAILABLE.NoteThe Classic Aero services are available on both I3 and I4 satellites, while data services using SwiftBroadband are available exclusively on I4 satellites. The AVIATOR 700 system uses Swift Broadband for data services whenever possible. Swift64 is used as a fallback solution for areas where SwiftBroadband is not available.NoteThe Classic Aero services are available on both I3 and I4 satellites, while data services using SwiftBroadband are available exclusively on I4 satellites. The AVIATOR 700 system uses Swift Broadband for data services whenever possible. Swift64 is used as a fallback solution for areas where SwiftBroadband is not available.
Chapter 5: System operation162 MCDU operationCHANNELSThis view lists the signal to noise ratio (C/No in dB Hz) for each channel in the system. For further information see To view the signal strength of the channels on page 145.NAV DATAThis view shows information about the navigational input received from external systems:•LATITUDE — in degrees, minutes, seconds.•LONGITUDE — in degrees, minutes, seconds.•ALTITUDE — in feet.•SPEED — ground speed in knots.•NAV SOURCE — the external source used for navigation which can be:•IRS or•AHRS+GPSIRS shows the status of the IRS input. AHRS shows the status of the AHRS input. GPS shows the status of the GPS input.The NAV DATA view contains the following menus:• DETAILED NAVThis view shows the following detailed information:•HEADING — 0 to 360 degrees.•PITCH — in degrees (U = up; D = down).•ROLL — in degrees (L = left; R = right).•DOPPLER VELOCITY, — the speed of the aircraft relative to the satellite (knots).• ANTENNA POS
Chapter 5: System operationMCDU operation 1635555System operationThis view shows the antenna pointing data. The pointing is relative to the attitude of the aircraft:•AZIMUTH — horizontal position (degrees)•ELEVATION — vertical position (degrees)IDSThis view displays the serial numbers and IDs of the system units, including the ICAO address of the SDU. You find identifiers related to the SBU (e.g. IMSI number and SBU serial number) on the dashboard of the SBU web interface. For further details see Introduction to the SBU web interface, Properties on page 171.SW VERSIONThis view displays the software version and certification level of the SDU (MAIN) and the firmware version of each connected Full Feature handset.LANThis view shows the status of the HSD (Swift64) LAN connection (SDU). It can be CONNECTED or NOT CONNECTED.ACTIVE ERRORSThis view lists the active essential errors. For more information about a specific error see the AVIATOR 700 Installation and Maintenance Manual.ERROR LOGThis view contains a list of logs. The first log is the current log. A new log is created upon each power cycle. Each log contains:• Start time of the session (power cycle).• End time of the session.• Build ID (extended software version).• Text and identifier for each error message (if any).
Chapter 5: System operation164 Use the SBU web interfaceUse the SBU web interfaceIn the following sections you can read about:•Introduction to the SBU web interface•Use the SBU phone book•Use the Call log•Start or stop any data session•Call log handling•Set data limits•Set up the local exchange function•Remote management and activation•Remote activation of the SBU with SMS•Restricted dialingIntroduction to the SBU web interfaceThe web interface is built into the system and used for operating, setting up and configuring the system. You can access the web interface from a computer with a standard Internet browser. The parts of the web interface that are used in daily use of the system are described in detail in the following paragraphs. The parts of the web interface that are used during system installation are described in detail in the AVIATOR 700 Installation and Maintenance Manual.Connect to the web interfaceTo access the web interface, an Internet browser must be installed on the computer. Connect your computer to the AVIATOR 700 system, using one of the LAN interfaces (up to 6) installed in the aircraft cabin or use the Wireless connection, if available.
Chapter 5: System operationUse the SBU web interface 1655555System operationProxy server settingsIf you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish. Consult your browser help for information.To disable the use of a Proxy server completely, do as follows:1. In Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings.2. Clear the box labeled Use a proxy server for your LAN. 3. Click OK.When the proxy server settings are disabled, close and restart your browser. You may need to change this setting back on return to your Internet connection.NoteThe following description is for Microsoft Internet Explorer. If you are using a different browser, the procedure may be different.
Chapter 5: System operation166 Use the SBU web interfaceIP address and DNS server address setup To check whether automatic IP address and DNS server address is obtained automatically for your computer, do as follows (example for Windows 7):1. Go to Control Panel > Network and Internet > Network and Sharing Center.2. Click on the LAN connection you want to use.3. Select Properties, highlight Internet Protocol Version 4 (TCP/IPv4).4. Click Properties. 5. Make sure that the following is selected:- Obtain an IP address automatically- Obtain DNS server address automaticallyAllocating IP addresses and DNS server lookups are handled by the system.
Chapter 5: System operationUse the SBU web interface 1675555System operationAccess the web interfaceTo access the web interface, do as follows:1. Connect your computer to the system.2. Make sure that the AVIATOR 700 system is fully operational in the aircraft.3. Open your Internet browser and enter the IP address of the system. The default IP address is http://192.168.0.1. You can also type http://ut.bgan if your system use automatic assignment of IP to devices on the network (DHCP). If your system uses a different IP address, you can look it up by connecting an IP handset and entering the BGAN menu. Select Status > Properties > Local IP address.NoteIf the IP address has been changed and you do not have the new address, contact your system administrator and request the new IP address.
Chapter 5: System operation168 Use the SBU web interfaceOverview of the web interfaceThe web interface consists of the following sections:•The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section.•The status field shows the signal strength.•The icon bar shows icons for new SMS messages and for active events, when relevant. For explanations of the icons, see the next section, Icons in the icon bar.•The contents section shows the page selected in the navigation pane. This section is used t view or change settings, or for performing actions.Contents sectionStatus field Icon barNavigation pane
Chapter 5: System operationUse the SBU web interface 1695555System operationIcons in the icon barThe following icons may appear in the icon bar in the web interface:Navigate the web interface•To expand a menu, click the menu in the navigation pane. •To access status and settings, click the relevant subject in the navigation pane or click the relevant icon in the icon bar. The status or settings are displayed in the contents section.•To get an overview over the submenus available use the site map, click SITE MAP in the navigation pane. Click on items in the site map to go directly to the relevant location.Icon ExplanationA new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail. For further information, see To receive a message on page 97.An event is active. Click the icon to see a list of active events. For explanations of the event messages, see the AVIATOR 700 Installation and maintenance manual. Note that this icon will remain in the icon bar as long as the event is still active.NoteSome parts of the web interface may be greyed out if the user permissions are limited. For information on how to set up user permissions, see the AVIATOR 700 Installation and maintenance manual.
Chapter 5: System operation170 Use the SBU web interfaceUse the DashboardThe Dashboard is the first screen that is displayed when you enter the IP address of the web interface of the AVIATOR 700 system. The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the system and antenna.
Chapter 5: System operationUse the SBU web interface 1715555System operationPropertiesThe PROPERTIES section of the DASHBOARD shows the following information:•Airtime provider. The name of your Airtime Provider.•GPS position. The GPS position of your AVIATOR 700 system.•Status. The status of the system and antenna.•Satellite selection. The satellite selected for logon.•Current satellite. The current satellite and elevation angle.•Unit serial number. The serial number of the SwiftBroadband Unit of the AVIATOR 700 system.NoteIn some cases, the BGAN network does not allow the position to be displayed to the user. If this is the case, the display may just show GPS acquired. This means that the GPS position is received, but the user is not allowed to see it.This also applies if the AVIATOR 700 is not yet registered on the BGAN network, but the GPS position is received.Status DescriptionScanning The system is trying to logon to a satellite and waiting for the GPS position. Ready The system is ready for use.Data ActiveThe data connection is active, data are transferred.Logged off 1. The SBU has logged off the I4 satellite and the AVIATOR 700 has switched over to an I3 satellite. Data services can be used over Swift64 through the SDU.2. The AVIATOR 700 system is logged off.
Chapter 5: System operation172 Use the SBU web interface•Software version. The version of the software embedded in the SwiftBroadband Unit.•Certification level. This field shows whether the system is Level-D or Level-E certified.•IMSI number. The IMSI number (International Mobile Subscriber Identity) of the system. It is a unique number that is stored on the SIM card inside the system and sent to the network.•IMEI number. The IMEI number (International Mobile Equipment Identity) of the system. This is a unique number that identifies your system.Viewing information on calls and data sessionsThe following sections in the Dashboard show information on calls and data sessions.•ONGOING DATA SESSIONS is a list of data profiles that are currently active, including the external IP address that is assigned to each profile.•SESSIONS TOTAL lists the totals for each connection type. The list shows the time connected for voice and Streaming data, and MB transferred for Standard data.•ONGOING CALLS is a list of calls that are currently active. The list shows the call type and the time connected for each call.The counters show totals for connections since the counters were last cleared. For information on how to clear the counters, see Call log handling on page 180.
Chapter 5: System operationUse the SBU web interface 1735555System operationUse the SBU phone bookThe phone book is stored in the Configuration module of the SBU in the AVIATOR 700 system. In the phone book you can:• Look up phone numbers.• Look up short-dial numbers for easy dialing from a handset. • Modify or delete existing names and phone numbers, or add new names and phone numbers.The numbers of the phones available on the aircraft and the mobile number of the system might already be entered when the system was initially configured.To access the phone bookTo access the phone book, select PHONE BOOK from the left navigation pane.The phone book shows all entries with entry number, name and phone number. Empty placeholders are also included. The phone book holds 199 entries divided into subpages. To select the subpages you want, click the relevant link at the bottom of the page.To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the names in the phone book alphabetically, click on Name in the top row of the phone book.
Chapter 5: System operation174 Use the SBU web interfaceShort dialThe entry number in the phone book is the Short dial number. When making a call from the system you can use this number instead of dialing the entire phone number. Dial:00 <short dial> followed by # or off-hook key for short-dial numbers 1 - 99.0 <short dial> followed by # or off-hook key for short-dial numbers 100 - 199.Example: To call the third entry in the phone book from an analog phone, take the phone off hook and dial 003 #.To add a new entryTo add a new entry, do as follows:1. In the phone book, locate the empty entry number where you want to add the new phone number and click New.2. Type in the name and phone number of the new entry and click Save entry.The new name and number are now listed at the specified entry number in the phone book.To modify an entry in the phone bookTo modify an entry, do as follows:1. In the phone book, click Edit next to the entry you want to modify.2. Modify the name or number as wanted and click Save entry.The name and/or number in the selected entry is now replaced with the new information.To delete an entry in the phone bookTo delete an entry, click Delete next to the entry you want to delete.
Chapter 5: System operationUse the SBU web interface 1755555System operationTo delete all entries in the phone bookTo delete all the entries in the phone book, click Delete all entries in phone book at the bottom of the PHONE BOOK page.To view the mobile numbers and additional numbers1To view the mobile numbers of the AVIATOR 700 system, select PHONE BOOK > Mobile numbers from the left navigation pane. The mobile numbers are the phone numbers to use when making a call to the AVIATOR 700 system.The example above is for a system without Multi-voice.To enter or edit the mobile numbersTo enter or edit the mobile numbers, click Edit at the bottom of the page, type in the numbers received from your service and airtime provider and click OK. If Multi-voice is part of your system, the additional numbers from your airtime provider can be entered in the web interface1. Available for systems with Multi-voice and subscriptions with additional numbers.NoteThese numbers are not listed at delivery. They may have been entered during initial configuration of the system or can be entered at a later stage. The numbers are stated in the documentation from the service and airtime provider.
Chapter 5: System operation176 Use the SBU web interfaceUse the Call logThe call log holds information on all calls and data sessions since it was last cleared.Information on total usageTo enter the CALLS page select CALLS from the left navigation pane. The CALLS page contains information on usage for circuit switched connections.For more information on circuit switched services, see Circuit switched (dialed) service on page 19.The listed information includes:• time connected using Standard Voice• time connected using 3.1 kHz Audio.Export the call logYou can export the call log file for archiving, surveillance or other tracking purposes. The call log holds information on all calls and data sessions since the call log was last cleared. For information on how to view the lists of calls and data sessions, see the next section.When there are more than 100 calls in the total list, the oldest calls are automatically removed to make room for new calls.To export the entire call log to a file, do as follows:1. In the CALLS page, click the link Export call log to file.2. Browse to the location where you want to save the log.3. Click OK.NoteIf power to the system is interrupted, the information stored in the Call log for the currently ongoing calls (connection time) and data sessions (transferred data) may be slightly inaccurate.
Chapter 5: System operationUse the SBU web interface 1775555System operationView the lists of callsTo see information on outgoing, received or missed calls or data sessions, select one of the following lists from the left navigation pane in the CALLS page:•Outgoing calls shows the start time, receiving end phone number, duration, type (Standard or 3.1 kHz Audio) and estimated charge of each outgoing call. •Received calls shows the start time, calling phone number, duration and type (Standard or 3.1 kHz Audio) of each incoming call.•Missed calls shows the start time, calling phone number and type (Standard or 3.1 kHz Audio) of each incoming call that was not received.•Standard data sessions shows the start time, bytes in, bytes out and estimated charge of each Standard IP session.•Streaming data sessions shows the start time, duration, type (Streaming 8, 16, 32, 64, 128 kbps or X-Stream) and estimated charge of each Streaming IP session.Date and time is the international UTC time, received from the satellite. In casual use, UTC is the same as Greenwich Mean Time (GMT). For information on the available types of service, see AVIATOR 700 Services on page 4.You can sort each of the lists by clicking the title of the column you wish to sort by. If a list covers more than one page, you can click the relevant link at the bottom of the page, to go to another page.NoteThe estimated charge is based on your entries under ADMINISTRATION > Call charges. Thrane & Thrane does not take responsibility for the correctness of this estimated charge. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the airtime provider may have different methods of calculating the charge.
Chapter 5: System operation178 Use the SBU web interfaceView the Voice mail numberThe Voice mail number is the number you call to hear your incoming voice mail.To see the Voice mail number, selectMESSAGES > Message settings from the left navigation pane. The Voice mail number field shows the Voice mail number.NoteThe Voice mail number is only listed if it is available on the SIM card. Otherwise, refer to the information included with your airtime subscription.
Chapter 5: System operationUse the SBU web interface 1795555System operationStart or stop any data sessionIf necessary, you can start and stop any data session for all network user groups connected to the system. To use this feature you must login as an administrator.To start or stop any data session, do as follows:1. Select CONNECT.If you are not yet logged in as an administrator, enter the administrator user name and password. The default user name is admin and the default password is 1234. If the password has been changed, contact your system administrator. Under ONGOING DATA SESSIONS at the top you can see which data sessions are currently active and which are allowed. Example:In the example above you could manually start the streaming 128 connection of the GROUP 0 and stop the standard connection of the DEFAULT GROUP.2. Click on the session you want to start or stop.
Chapter 5: System operation180 Use the SBU web interfaceCall log handlingTo clear the logs of the system and/or reset the counters for the time connected, do as follows:1. From the left navigation pane in the ADMINISTRATION page, select Log Handling.2. To clear the Call log, click OK next to Clear call log?. 3. To clear the total counters, click OK next to Clear total counters?. This resets the Time connected counters on the Calls page.
Chapter 5: System operationUse the SBU web interface 1815555System operationSet data limitsYou can set a limit for the use of data services with the AVIATOR 700 system. You either specify a maximum number of MB for the standard data connection, and/or a time interval from start to end for a streaming connection.If you have entered the call charges in the menu Call charges, the system automatically calculates and displays the maximum charges for your data sessions.Once the entered limit is reached, the connection is automatically stopped. This is recorded in the menu CALL containing a call log in which you can see information on standard and streaming data sessions. To continue using the data services you must start a new connection by clicking on the desired connection on the Dashboard.To set data limits, do as follows:4. From the left navigation pane in the ADMINISTRATION page, select Data limits.5. Select the services to close automatically after a fixed amount of data or period of time.For Standard data type in the number of mega bytes (MB) allowed. For streaming classes select a period of time from the drop down list.6. Click Apply to save the settings. NoteThrane & Thrane A/S does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the airtime provider may have different methods of calculating the charge.NoteIf you set a data limit for the Standard data connection, automatic activation of the Standard data connections is disabled for all network user groups.
Chapter 5: System operation182 Use the SBU web interfaceSet up the local exchange functionIf you want to call a specific phone connected to the terminal, use the local exchange function. With this function enabled, when you dial the mobile number of the terminal, a recorded message instructs you to dial the number for the local phone you want to call. Your call is then transferred to the requested phone and only the requested phone rings.If the local exchange is not used (Incoming calls not selected), incoming calls will per default cause all connected phones to ring.To set up the local exchange, do as follows:1. Select SETTINGS > Common > Local exchange from the left navigation pane.2. Type in the local number to which incoming calls are transferred to if the caller dials * after calling the mobile number, or the caller dials nothing after the recorded message.3. Select the call types you want to direct to the local exchange. If you use 3.1 kHz Audio for a fax machine only, do not select 3.1 kHz Audio as this line is used for the fax. If no call type is selected, the local exchange function is disabled (default setting).4. Click Apply.
Chapter 5: System operationUse the SBU web interface 1835555System operationRemote management and activationPrepare the AVIATOR 700 for remote management1. Verify that the AVIATOR 700 is correctly set up for this feature. How to set up this feature is described in the Installation and Maintenance Manual.2. Activate a data connection in one of the following ways:• Remote activation with SMS.• Automatic activation of a data connection (not remote).• Manual activation of a data connection (not remote).3. Note the system’s external IP address, found in one of the following ways: • Unmanned SMS activation: You will receive an SMS with the IP address when the system is powered up and operational.• Connect a computer locally to the system and start the web interface. The IP address of the system is shown in the Dashboard under ONGOING DATA SESSIONS (in parenthesis).This is the IP address you must use to access the system remotely.If Static IP address is included in your airtime subscription, we recommend using this IP address for the system in order to provide easy access to the system.NoteNote that only the SBU of the AVIATOR 700 can be accessed remotely.Some setup tasks must be done on the SBU before being able to use the remote function. These tasks are described in the following sections.
Chapter 5: System operation184 Use the SBU web interfaceAccess the AVIATOR 700 from a remote locationTo access the SBU from a remote location, do as follows:1. On the remote computer, open a web browser.2. Enter the IP address of the SBU followed by colon and the port number http://<ip address>:<incoming port>.• <ip address> is the address from step 3 above.• <incoming port> is the port that has been defined during system installation.Example: If the IP address of the SBU is 161.30.180.12 and the incoming port number defined in the Remote management page in the web interface is 8080, enter http://161.30.180.12:8080.You are now connected to the SBU from the remote computer.NoteContact your installation center for further information on the SBU IP address and port number. Your system may have a static IP address that is assigned each time when the SBU logs on.
Chapter 5: System operationUse the SBU web interface 1855555System operationRemote activation of the SBU with SMSIf you want to remotely control the system, it must have activated a connection. You can do this by sending an SMS to the system. The system must be powered up and logged on to the satellite services to receive the SMS and then start the connection. The SMS activation is always protected by a password. You can set up the system to send an SMS confirmation on the status of the connection, whether it is activated successfully or the activation failed.To set up the system for remote activation with SMS, do as follows:1. From the left navigation pane, select ADMINISTRATION > Remote activation.2. Select whether remote activation should be Enabled or Disabled.NoteThe system must be logged on to the satellite services to receive and accept an activation SMS. If the SMS is considered too old or sent before the system has been switched on and has logged on, the SMS will be ignored.ImportantThis service is available if the service provider has an interoperability agreement with Inmarsat that allows for roaming. If in doubt, contact your service provider.
Chapter 5: System operation186 Use the SBU web interface3. Select whether confirmation by SMS should be Enabled or Disabled.4. Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are allowed. The password is mandatory and must match the password in the activation SMS.5. Enter at least one trusted mobile number from which the system accepts an activation SMS. If no numbers are entered the feature is disabled automatically. Use the wild card * to accept a range of trusted numbers.6. Click Apply to save the new settings.SMS formatThe activation SMS must have the following format for activating and deactivating a connection in the SBU:•ACTIVATE <name of network user group>:<name of profile> <password>•DEACTIVATE <name of network user group>:<name of profile> <password>The password is case sensitive, the words ACTIVATE and DEACTIVATE are not.Examples for SMS• Open a Standard data connection in the Default network user group:ACTIVATE default group:standard 1234567890• Close a Streaming 32 connection in the network user group Group 0:DEACTIVATE Group 0:streaming 32 1234567890Note that one profile is allowed per SMS.Mobile number with wild card Mobile numbers accepted00453955880* 004539558800 to 0045395588090045395588* 004539558800 to 004539558899
Chapter 5: System operationUse the SBU web interface 1875555System operationRestricted dialingIn order to manage the use of the system efficiently you can set up the system to limit all calls to allowed numbers or numbers in the phone book. This feature can be enabled for each connected handset separately. Each handset has its own local number.To set up the system for restricted dialing, do as follows:1. From the left navigation pane, select ADMINISTRATION > Restricted dialing.2. Select whether restricted dialing should be Enabled or Disabled.3. Type in the allowed numbers or masks in the entry fields.The numbers or masks must be max. 32 digits and may start with +. No other special characters are allowed. A mask is the first part of a phone number, and it covers all numbers that start with that first part. See the example below.4. Select whether outgoing calls should be limited to the numbers in the terminal phone book (Enabled) or not (Disabled).5. Check which local numbers are available in your system. Then select for which local numbers you want to enable the restriction.6. Click Apply to apply the new settings.Mask Numbers accepted00453955880 004539558800 to 004539558809+45395588 004539558800 to 004539558899
Chapter 5: System operation188 Use the SBU web interface
189Chapter 66666TroubleshootingTroubleshooting 6In this chapterIn this chapter you can read about:•Get support•SDU errors•SBU errors•System LEDsGet supportIf this manual does not provide the remedies to solve your problem, you may want to contact your service provider, your aircraft installation and service center or your local distributor.The web interface of the SBU provides a help desk, event logs and event lists. The system can also generate a diagnostic report for service and maintenance purposes.Airtime supportIf you need assistance from your service provider, call the help desk. To see the help desk number, enter the web interface of your system and select HELP DESK. This displayed help desk number is either taken from the SIM card or entered manually. If no number is available under HELP DESK, check the documentation of your service provider for a contact number.System supportIf you need assistance when solving problems caused by the system or antenna, please call a distributor in your area. A list of certified partners and distributors is available on Cobham SATCOM’s web site: www.cobham.com/satcom. Select Technical Service Partner List.
Chapter 6: Troubleshooting190 SDU errorsSDU errorsIn case of a fault situation, first check that the LED for H+ (Classic Aero) in the handset is lit, and that the display reads as shown below: Also make sure that the transmission path is not obstructed, e.g. by buildings if the aircraft is on the ground.The AVIATOR 700 system has different means of status signalling:•Error Messages. The AVIATOR 700 system is able to display various error messages to help you troubleshoot the system. The following sections provide an overview and a list of some of the error messages you may see in the display. •LEDs. For information on the LEDs on the handsets, see System LEDs on page 206.Furthermore, the SDU and HPA are equipped with LEDs for signalling their status. These LED functions are described in the section System LEDs on page 206.When contacting your distributor for support please enclose a service log for the SDU. A service log is generated using the Aero-SDU Configuration Program. For further information see the AVIATOR 700 Installation and Maintenance Manual.Error messagesIf there is a fault, the type of fault and the fault code is displayed in the Full Feature handset. Where possible the fault code is translated into plain text. Two types of fault codes are defined:• BITE (Built-In Test Equipment) errors •Cause CodesFor a complete list of BITE error codes and Cause Codes, please refer to the Installation and Maintenance Manual. I4 satellite logon ok I3 satellite logon okReadyAMER AM #xH+ SBB SW64ok 0/1 ok
Chapter 6: TroubleshootingSDU errors 1916666TroubleshootingBITE errorsA BITE error is a hardware error detected by the built-in test equipment in the SDU.The red LED on the handset indicates the presence of a fatal or essential BITE error. •A fatal BITE error means that you are logged off and cannot log on again.•An essential BITE error means that the functions are limited and one or more services are not available. •A non-essential BITE error means that there are minor errors, but all services are still available. The red LED on the handset will not indicate this type of error.Please report any BITE errors to the Maintenance Responsible.When a BITE error is present, the display toggles between the active event and the previous display contents.The BITE error is shown in the second line of the display. A BITE error has a unique 4-characters BITE code.You can also view any active BITE errors in the Status menu under Active Errors.A list of BITE error codes is available in the AVIATOR 700 Installation and Maintenance Manual.Cause codesA Cause Code describes a fault detected by the Earth Station during a call. The cause codes can help you find the reason for an error. In most cases, errors are caused by a problem in the satellite network. The Cause Code is displayed in the handset for a few seconds after the call is interrupted. If possible, the code is translated into plain text instead of the Cause Code. A Cause Code is a unique 4-characters code.The Cause codes are divided into two types: Logon Reject cause codes and Call Reject cause codes.• Logon Reject cause codes appear during logon attempts.
Chapter 6: Troubleshooting192 SDU errors• Call Reject cause codes appear after logon, during call attempts.The following section shows the two lists of H+ cause codes with explanations of the error messages. List of H+ Cause codes Logon Reject Cause CodesThe following list shows the cause codes that may appear during logon.NoteCause Codes should not be mistaken for BITE error codes. See the previous page for an explanation of the two kinds of error codes.Display Text ID Description GuidanceClassReject 0x88 Class rejected The GES does not support this class.GlobChanLoss 0x82 Global channel loss Verify that there are no obstacles between the satellite and the AES antenna.GlobCunavlb 0x09 Global C channel not available at GESManualLogRej 0x89 Manual login rejectedManual logon is not allowed when logon policy is automatic.NetworkFail 0x03 Network FailureNoGesSignal 0x81 No GES signalNoInitData 0x86 No valid system table available
Chapter 6: TroubleshootingSDU errors 1936666TroubleshootingNoSatSignal 0x80 No satellite signal Verify that there are no obstacles between the satellite and the AES antenna.NotAuthorizd 0x0F AES not authorized Verify that the ICAO address used is correct.Verify that the ICAO address is registered, by contacting the service provider.OtherReason 0x0E Other ReasonOutsideCover 0x84 Outside spot beam coverageThe AES is not under a spot beam of the specified GES.P/R/Tunavlb 0x07 Packet data channel unavailablePkdtaUnavlb 0x08 Packet data service unavailableSatHandover 0x8C Satellite handoverSDUfailure 0x8A SDU failure Check the current BITE errors.SpotChanLoss 0x83 Spot channel lossTableFull 0x00 Table FullUserLogoff 0x87 User logoffVCC&dUnavlb 0x0A Voice not available at GESVoiceUnavlb 0x01 Voice UnavailableDisplay Text ID Description Guidance
Chapter 6: Troubleshooting194 SDU errorsCall Reject Cause CodesThe following list shows some of the cause codes that may appear when the system is logged on. The SLCV codes refer to: S = coding Standard, L = cause Location, C = cause Class, V = cause Value.WrongGES 0x85 GES not existing Check GES ID validity.WrongGESid 0x06 Wrong GES identifierCheck GES ID validity.WrongParam 0x02 Wrong ParameterWrongSatID 0x05 Wrong Satellite identifierCheck satellite ID validity.Display Text ID Description GuidanceDisplay textCodeDescriptionS L C V0 0 1 0 0 0 1 0 Normal clearing by called/calling party1 1 7 15 1 1 7 15 Undefined cause1 2 7 15 1 2 7 15 Undefined cause1 3 7 15 1 3 7 15 Undefined cause1 4 7 15 1 4 7 15 Undefined causeAddrComplete 1 3 0 1 Address complete signal sent to terrestrial networkAddrComplete 1 6 0 1 Address complete signal received from terrestrial networkAESabsent 1 3 7 3 Calling/called AES not logged-on to system
Chapter 6: TroubleshootingSDU errors 1956666TroubleshootingAnalogFail 1 4 2 3 Analog data equipment not supported at GESAnalogRate 1 4 6 2 Analog data rate not supported by GESCallBarred 1 4 4 3 Called AES barred for incoming callsCallPreempt 1 1 1 1 Preemption by higher priority call at AESCardInvalid 1 3 6 1 Credit card type not supported by GESCardRejected 1 3 3 1 Credit card number rejected by GESDigitalFail 1 4 2 4 Digital data equipment not supported at GESDigitalRate 1 4 6 3 Digital data rate not supported by GESHandover 1 3 7 4 Spot beam handoverInvalidAddr 1 2 3 2 Call Ann. / C-ch. Assign. not recd. from GESInvalidAddr 1 3 3 2 Incomplete called (AES) numberInvalidAddr 1 4 3 2 Invalid called number format received from AESInvalidNumbr 0 4 1 12 Incomplete called number format from AESNetwork busy 1 2 5 1 C-channel continuity test failure at AES/Connect acknowledge not received by AESDisplay textCodeDescriptionS L C V
Chapter 6: Troubleshooting196 SDU errorsNetwork busy 1 3 5 1 C-Channel continuity test failure at GES/AES not responding/Incomplete call information received from AES/Interruption in received AES carrier/Connect acknowledge not received by GESNoAnswer 0 1 1 2 Expiry of answer time supervision at AESNoAnswer 0 4 1 2 Expiry of answer time supervision at the MSSCNoChanAvail 1 3 2 1 C-channel frequency/power unavailable at GESNoUnitAvail 1 2 2 2 C-channel unit unavailable at AESNoUnitAvail 1 3 2 2 C-channel unit unavailable at GESSatDestFail 1 1 4 1 Called AES terminal not in serviceServiceType 1 3 6 5 Service type not supported by GESSwitchBusy 0 2 2 10 GES equipment congestionSwitchBusy 0 4 2 10 GES equipment congestion/No route to destination from GES/Circuit to terrestrial network unavailableUnassignedNo 1 4 7 2 AES not authorized for serviceUnauthorised 1 3 4 2 Calling AES not authorized for serviceUserBusy 1 1 7 1 Called AES terminal busyDisplay textCodeDescriptionS L C V
Chapter 6: TroubleshootingSDU errors 1976666TroubleshootingUserBusy 1 3 7 1 Call reference number unavailable at GESVoiceTypeErr 1 2 6 4 Required voice channel characteristics not supported by AESVoiceTypeErr 1 3 6 4 Required voice channel characteristics not supported by GESWrongNumber 0 4 0 1 Unallocated called number received from AESDisplay textCodeDescriptionS L C V
Chapter 6: Troubleshooting198 SBU errorsSBU errorsAccess the Help deskIf you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card.To access the Help desk, select HELP DESK from the left navigation pane.If the Help desk number is available on the SIM card, the number is displayed as a link. To change the number, click the link, change the number and click Apply.If you need help with system or antenna related issues call your local distributor.
Chapter 6: TroubleshootingSBU errors 1996666TroubleshootingGenerate a diagnostic reportThe SBU can generate a diagnostic report. This report contains information relevant for the service personnel during maintenance and troubleshooting. If you have reason to believe the system is malfunctioning you can generate such a report, save it and send it to the system responsible.To generate a diagnostic report with valuable information for the service team, do as follows:1. Reboot the system.2. Establish the problem or situation in which the error occurred, or 3. Make a CS call (if possible), i.e. making a call with a handset connected to the SBU.4. Make a PC call (if possible), i.e. establish a data connection.5. Click Generate report from the HELP DESK page. In some browsers the file may open directly in your browser. If it does, choose File > Save As to save the file.6. Choose a location for the file and save it on your computer.7. Send it to your system administrator.Event log and self testThe SBU logs events and results from self tests. This information is useful during maintenance and troubleshooting. For further information how to view the event list and the event log and how to make a self test see the AVIATOR 700 Installation and maintenance manual.
Chapter 6: Troubleshooting200 SBU errorsSBU Troubleshooting guideThe below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems.Problem Possible Cause RemedyNo signal or weak signal from the BGAN satellite.The view to the satellite is blocked.There might be some temporary loss of signal due to parts of the plane blocking for a clear view of the satellite. This temporary loss of signal will pass when the antenna has a full view of the satellite again.The system is not fully operational.Wait until the system is powered up and fully operational. There might be an indicator in the cabin indicating that the satcom system is ready for use.
Chapter 6: TroubleshootingSBU errors 2016666TroubleshootingConnection to the Internet cannot be established.Your system is set up to start a connection in the web interface manually.Open your Internet browser and enter the default IP address of the SwiftBroadband Unit: http://192.168.0.1 (default address). Click Start Standard to open a standard data connection manually. For more details see Start or stop a Standard connection on page 110.WLAN security not set up correctly.Contact your system administrator for encryption keys for your Wireless interface.No Wireless in the cabin.The wireless feature is not enabled or not installed. Use a LAN connection instead.Your network user group does not allow Internet access.Contact the administrator to change your network user group to allow Internet access. You might need to start a standard data connection. For more details see Start or stop a Standard connection on page 110.Problem Possible Cause Remedy
Chapter 6: Troubleshooting202 SBU errorsThe web interface cannot be accessed.The browser of your PC is configured to use a proxy server.For Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings and uncheck Use a proxy server for your LAN.You have entered a wrong IP address.Check the IP address and re-enter it. Default value: http://192.168.0.1Send a ping request in the command prompt window.If you do not have the correct IP address, contact your system administrator.WLAN security not set up correctly.Contact your system administrator for encryption keys for your Wireless interface.No WLAN in the cabin.You try to make a connection using WLAN, but there is no WLAN antenna in the cabin. Use a LAN connection instead.You are connected using a VPN connection.Close down your VPN connection.Problem Possible Cause Remedy
Chapter 6: TroubleshootingSBU errors 2036666TroubleshootingA Phone/Fax connection cannot be established.The phone cable is not properly connected.Connect the phone cable.The cable type or connector type is not correct.For information on the correct type of connector and cable, refer to the installation manual.Incoming calls: The call type used for the call is not selected in the web interface.Make sure the call type used for calls to the system is selected in the web interface. Access the web interface and select SETTINGS > Phone/Fax. Then, for each of the two ports, select the call type for incoming calls.The fax machine times out.Set the fax machine to overseas mode, allowing for longer time intervals before timing out.Problem Possible Cause Remedy
Chapter 6: Troubleshooting204 SBU errorsAn ISDN connection cannot be establishedThe cable is not properly connected.Connect the cable.You have connected to the LAN interface.Connect the cable to the interface marked ISDN.The cable type or connector type is not correct.For information on the correct type of connector and cable, refer to the installation manual.Incoming phone calls: The call type used for the call is not selected in the web interface.Make sure the call type used for calls to the system is selected in the web interface. Access the web interface and select SETTINGS > ISDN. Then select the call type for incoming calls.A LAN connection cannot be established.The cable is not properly connected.Connect the cable.You have connected to the ISDN interface.Connect the cable to the interface marked LAN.The cable type or connector type is not correct.For information on the correct type of connector and cable, refer to the installation manual.Problem Possible Cause Remedy
Chapter 6: TroubleshootingSBU errors 2056666TroubleshootingAn IP handset connection cannot be established.The built-in WLAN option is not enabled.Have the WLAN option enabled by your system administrator.The passwords in handset and terminal do not match.Match the passwords. For instructions see the user manual for the AVIATOR Wireless Handset.The WLAN encryption code does not match.Check that you have the correct encryption code for accessing the WLAN access point. The encryption code is set up in the web interface under SETTINGS > WLAN.The administrator password does not work.The administrator password has been changed.If the correct password is not found, you have to reset the password.Contact your system administrator, then your supplier for a reset code. You must provide the serial number and IMEI number of the SwiftBroadband Unit.Problem Possible Cause Remedy
Chapter 6: Troubleshooting206 System LEDsSystem LEDsSDU LEDsSDU Power LEDThe function of the power LED on the SDU is as follows:SDU Logon LED (H+)The Logon LED on the SDU shows the H+ logon status. The HSD logon status is only signalled in the Full Feature handset.The possible colors are listed below, with a short description of what they indicate:LED Color DescriptionGreen Power OK Orange Uploading software Off No powerLED Color DescriptionOff No acquired satellite Red Acquired a network satellite Orange Network synchronizationGreen Network logon
Chapter 6: TroubleshootingSystem LEDs 2076666TroubleshootingSDU Fail/Pass LEDThe function of the Fail/Pass LED on the SDU is:HPA LEDs HPA Power LEDThe function of the power LED on the HPA is as follows:HPA Fail/Pass LEDThe function of the Fail/Pass LED on the HPA is:Behavior DescriptionSteady red Fail Alternating: Short green / long pausePower On Self Test (POST) or Person Activated Self Test (PAST) in progressAlternating: Long green/ short orange 0.5 Hz No current failure, but a BITE failure/ warning is logged in the error log Steady green No faultsLED Color DescriptionSteady green Power OK Off No powerBehavior DescriptionSteady red Fail Off No faults
Chapter 6: Troubleshooting208 System LEDsSBU LEDsDuring the power-up procedure all LEDs on the front plate are orange. If all 3 LEDs on the front stay orange after power up, there can be several reasons:• The SBU software is corrupted.• The SBU Enable pin has not been wired properly in the installation. For further information see the AVIATOR 700 Installation and Maintenance Manual, chapter 5.3 Electrical installation and wiring, 5.3.2 Wiring SDU to SBU.SBU Power LEDThe function of the Power LED on the SBU is:SBU Logon LEDThe function of the Logon LED on the SBU is:Behavior DescriptionGreen Power OKOrange During upstart procedureOff No powerBehavior DescriptionRed Acquiring satellite networkOrange Network synchronizationGreen Network logonOff No acquired satellite/logged off
Chapter 6: TroubleshootingSystem LEDs 2096666TroubleshootingSBU Fail/Pass LEDThe function of the Fail/Pass LED on the SBU is:SBU LED on maintenance connectorThe function of the LED on the maintenance connector is:Behavior DescriptionSteady red A fault which may degrade the system operation is present in the SBUFlashing: short green/ long pausePower On Self Test (POST) or Person Activated Self Test (PAST) in progressFlashing: long green/ short orangeNo current failure, but a BITE failure / warning is logged in the error logSteady green No faultsFlashing yellow LEDActivity (data in/out)Link (correct connection)Steady green LED
Chapter 6: Troubleshooting210 System LEDs
211Appendix AAAAAMenu treesMenu trees AThe next pages show an overview of the menu trees for the system:•Menu tree for the Full Feature handset•Menu tree for the MCDU•Menu tree for the SBUFor details the menus, refer to the section Full Feature handset operation (SDU) on page 113, MCDU operation on page 149 and Use the SBU web interface on page 164.
Appendix A: Menu trees212Menu tree for the Full Feature handset5LQJ3URILOHV4XLFN'LDO'LVFORVH3RV)D[6HWXS3LQ6HWXS&RQILJXUH6LOHQFH&RQWUDVW/LJKW.H\%HHS6LQJOH5LQJ&RPPRQ5LQJ5LQJ9ROXPH3KRQH9ROXPH&RPI1RLVH3KRQH%RRN+DQGVHW6HWXS5LQJ3URILOH/RFN6\VWHP/RJRQ0HQX6\VWHP6HWXS6WDWXV0DLQWHQDQFH/RJRQ3ROLF\+*(6,6'1/(603'6/(6HPSW\!HPSW\!HPSW\!HPSW\!7DNH2I/DQGQJ+DQGVHW+DQGVHW+DQGVHW+DQGVHW32763276,6'1$QQXQFLDWRU$QQXQFLDWRU$QQXQFLDWRUHPSW\!HPSW\!HPSW\!HPSW\!HPSW\!HPSW\!HPSW\!HPSW\!HPSW\!&KDQJH3LQ'LVDEOH3LQ(QWHU3LQ&RGH+DQGVHW7\SH.QRZQ*(6V.QRZQ/(6V,QLW6DW6DW6DW6DW6DW6DW6DW6DW6DW+DQGVHW+DQGVHW+DQGVHW+DQGVHW327632766DWHOOLWH,G/RQJLWXGH3&KDQQHO3&KDQQHO6HUYLFH3URYLGHU3LQ&RGH/RJRQ6WDWXV6HUYLFHV&KDQQHOV1DY'DWD,'V6:9HUVLRQ/$1$FWLYH(UURUV(UURU/RJ/DWLWXGH/RQJLWXGH$OWLWXGH6SHHG1DY6RXUFH,56$FWLYH$+56$FWLYH*36$FWLYH6KRZ'HWDLOHG1DY6KRZ$QWHQQD3RV357&&+6'6%8+HDGLQJ3LWFK5ROO'RSSOHU9HO6'86HU1R+3$6HU1R&06HU1R+6'6HU1R+6',61,&$20DLQ+DQGVHW+DQGVHW+DQGVHW+DQGVHW1RUPDO8VU3LQ6XSHU8VHU3LQ6HUY3UYGU3LQ0HQXVIRUWKH)XOO)HDWXUHKDQGVHW++6'6%8,ULGLXP,ULGLXP6'8/$1++6'6%8,ULGLXP,ULGLXP0DQXDO/RJRQ&XVWRP/RJRQ$XWR/RJRQ/RJRII6HWWLQJV,+6%%,+6:3UHVVWKHNH\2.WRDFFHVVWKHPHQXVIRUHDFKVDWHOOLWHIRUHDFK5LQJ3URILOH0DLQWHQDQFH5HVHWRQO\LILQVWDOOHG
Appendix A: Menu trees213AAAAMenu treesMenu tree for the MCDU0HQXVIRUWKH0&'86$7&20ZLWKFRFNSLWDXGLRFRQQHFWHG5,1*352),/(6/2&./2*216<67(067$786(037<!(037<!(037<!(037<!7$.(2)/$1'1*1250$/683(56(59,&(/$7,78'(/21*,78'($/7,78'(63(('1$96285&(,56$+56*36'(7$,/('1$9$17(11$326+($',1*3,7&+52//'233/(59(/0$18$/',$/',5(&725<68%0(1835,25,7<5(',$/(0&210$18$//2*21&86720/2*21$872/2*21/2*2))6(77,1*6$=,087+(/(9$7,21/2*216(59,&(6&+$11(/61$9'$7$,'66:9(56,21/$1$&7,9((55256(5525/2*++6'6%8,ULGLXP,ULGLXPRQO\LILQVWDOOHGIRULQWHUQDOXVH++6'6%8,ULGLXP,ULGLXP35()+*(635(),6'1/(635()03'6/(6/2*2132/,&<0,&63($.(56,'(721(6,/(1&(&20)12,6(.12:1*(6.12:1/(6,1,76$75,1*352),/(602',)<3,1&21),*85(7(&+1,&$/5(6(7+$1'6(77<3($8',2$8',26$7(//,7(',6&/26(326)$;
Appendix A: Menu trees214Menu tree for the SBUThe topics in gray are mainly used during installation and maintenance of the system, they are described in detail in the AVIATOR 700 Installation and maintenance manual.0RELOHQXPEHUV,QER[ :ULWHPHVVDJH 2XWER[ 6HQW 0HVVDJHVHWWLQJV2XWJRLQJFDOOV 5HFHLYHGFDOOV 0LVVHGFDOOV 6WDQGDUGGDWDVHVVLRQV6WUHDPLQJGDWDVHVVLRQV&DOOFKDUJHV /RJKDQGOLQJ'DWDOLPLWV3URILOHV 7UDIILFIORZILOWHUV 6,03,16,0/RFN 8VHUSHUPLVVLRQV5HPRWHPDQDJHPHQW/LQNPRQLWRULQJ5HPRWHDFWLYDWLRQ5HVWULFWHGGLDOLQJ0XOWLYRLFH'$6+%2$5'&211(&73+21(%22.0(66$*(6&$//66(77,1*6$'0,1,675$7,21+(/3'(6.6,7(0$3(YHQWOLVW(YHQWORJ6HOIWHVW
215Appendix BBBBBList of available GESsList of available GESs BIf you need to log on to a GES which is not in the list of known GESs, you can use the Custom Logon function. See To make a custom logon on page 125. When you make a custom logon, you need to enter the Sat ID and GES ID for the GES you want to log on to. To find the Sat ID and GES ID, you may use the list below. The following table shows a list of available GESs supporting Classic Aero (H+). Ocean Region Sat ID GES ID Name Abbr.AORW 00 002 Eik (Burum) EK (BR)AORW 00 005 Aussaguel (Burum) AS (BR)AORE 01 067 Aussaguel (Burum) AS (BR)AORE 01 068 Eik (Burum) EK (BR)POR 02 130 Santa Paula (Perth) SP (PH)POR 02 133 Perth (Perth) PH (PH)IOR 03 193 Eik (Perth) EK (PH)IOR 03 197 Perth (Perth) PH (PH)MTSAT 04 161 MTSAT KHAPAC (I4) 05 080 Hawaii HWEMEA (I4) 06 144 Fucino FCAMER (I4) 07 208 Hawaii HW
Appendix B: List of available GESs216
217Appendix CCCCCConformityConformity CFCC15.19 / RSS-GENNOTICE:This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:1. this device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation.15.21NOTICE:Changes or modifications made to this equipment not expressly approved by (manufacturer name) may void the FCC authorization to operate this equipment.15.105NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by
Appendix C: Conformity218 FCCturning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.ICES-003This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:(1) this device may not cause interference, and(2) this device must accept any interference, including interference that may cause undesired operation of the device.Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:(1) l'appareil ne doit pas produire de brouillage, et(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.NOTICE: This Class [B] digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
219GlossaryDDDDGlossaryGlossary DAACARS Aircraft Communication Addressing & Reporting System AES Aircraft Earth Station AFIS Automatic Flight Information Service AMER Americas (Satellite coverage) ANSI American National Standards Institute, facilitates the voluntary establishment of standards. AORE Atlantic Ocean Region East (Satellite coverage) AORW Atlantic Ocean Region West (Satellite coverage) APAC Asia Pacific (Satellite coverage) ARINC Aeronautical Radio, Incorporated BBGAN Broadband Global Area Network BITE Built-In Test Equipment. A BITE error is a hardware error detected by the automatic error detection system in the satcom system. Broadcast call A call that is made to all handsets simultaneously. The first handset that replies establishes the connection, and the other handsets are disconnected from the call. CC-Channel A bidirectional communications channel between ground and air. C-channels are typically used for voice communications.
Glossary220CMU Communications Management Unit CS Circuit-Switched. Circuit-switched networks require dedicated point-to-point connections during calls. DDHCP Dynamic Host Configuration Protocol for assigning IP addresses to devices on a network EEMEA Europe, Middle East, Africa (satellite coverage) FFNBDT Future Narrowband Digital Terminal. A US Government standard for secure voice communication. GGES Ground Earth Station. Earth Station used to route satellite communication using the H+ service. HHSD High-Speed Data IICAO International Civil Aviation Organization. An ICAO address is a unique 24-bit number assigned to an aircraft by the civil aviation authority of the state in which the aircraft is registered. IMEI International Mobile Equipment Identity. A unique number identifying your terminal
Glossary221DDDDGlossaryIMSI International Mobile Subscriber Identity) IMSO International Mobile Satellite Organisation. An intergovernmental organisation that oversees certain public satellite safety and security communication services provided via the Inmarsat satellites. IOR Indian Ocean Region (Satellite coverage) ISDN Integrated Services Digital Network ISN Inmarsat Serial Number ISP Inmarsat Service Provider LLAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode LES Land Earth Station. Earth Station used to route satellite communication using the HSD service. MMB Mega Bytes MCDU Multifunction Control and Display Unit. Part of the Flight Management System. MPDS Mobile Packet Data Service MTSAT Satellite service, Classic Aero only
Glossary222NNAT Network Address Translation, handles the conversion of the public WAN IP to 253 private LAN IPs. PPAST Person Activated Self Test PBX Private branch exchange, a telephone exchange that serves a particular business or office. P-Channel A channel which provides a unidirectional dedicated communications channel from a GES to all aircraft. Data packets are broadcast over this channel and addressed to a specific aircraft. PIN Personal Identification Number POR Pacific Ocean Region (Satellite coverage) POST Power On Self Test POTS Plain Old Telephony System. Traditional 2-wire system. PS Packet-Switched. Packet-switched networks move data in separate, small blocks (packets) based on the destination address in each packet. RRDI Restricted Digital Information RTCA Radio Technical Commission for Aeronautics
Glossary223DDDDGlossarySSBB SwiftBroadband. Simultaneous voice and broadband data up to 432kbps per channel. SMS Short Messaging Service STU Secure Telephone Unit SW Software TTCP Transmission Control Protocol. One of the core protocols of the Internet protocol suite. TCP provides reliable, in-order delivery of a stream of bytes, making it suitable for applications like file transfer and e-mail. UUDI Unrestricted Digital Information UTC Coordinated Universal Time. The International Atomic Time (TAI) with leap seconds added at irregular intervals to compensate for the Earth’s slowing rotation. Leap seconds are used to allow UTC to closely track UT1, which is mean solar time at the Royal Observatory, Greenwich.
Glossary224
225IndexEEEEIndexIndex ENumerics2.4GHz Cordlessphone system, 132nd functionsFull Feature handset, 682-wire interfacelocal numbers, SBU, 53local numbers, SDU, 403.1 kHz audio, 2264 kbpsUDI, 22Aaccess levels, 114activationremote, 185activation SMS, 186active error, SDU, 148addingGES, known, 140GES, preferred, 128ISDN LES, preferred, 129LES, known, 141MPDS LES, preferred, 129phone book entry, SDU, 116additional numbersenter, 175AHRS active, 146airtimeunintended user of, 107alarmview active, SDU, 148view log, SDU, 148allowed numbersrestricted dialing, 187alpha mode, key functions, 70alpha-numeric keysFull Feature handset, 69altitude, 146analog phonelocal numbers, SBU, 53local numbers, SDU, 40annunciatorsSDU, 135answering a call2.4GHz Cordless handset, 80Sigma7 handset, 79Thrane & Thrane handsets, 71, 76antennaviewing status, 171viewing type, 171antenna position, 146applications, 1audio quality, 34, 46automatic shut downconnection, 181Auxiliary cradle, 12Auxiliary handset, 12BBITE error codes, 191booting, 25broadcast ringing tonedisabling for selected interfaces, 132browser settingsfor web interface, 165
Index226Ccallanswering, 71, 76forwarding, SBU, 58from Auxiliary handset, 73from Full Feature handset, 71from POTS handset, 73holding, MCDU, 92holding, SBU, 56holding, SDU, 41incoming, in MCDU display, 84local, MCDU, 90local, SBU, 52local, SDU, 39making or receiving, SBU, 49making or receiving, SDU, 37manual, MCDU, 88missed, received, outgoing, SBU, 177priority, MCDU, 90Quick dial, Full Feature handset, 72redial, SBU, 53to the SBU, 51to the SDU, 38transfer, Full Feature handset, 41transferring, MCDU, 92transferring, SBU, 57using ISDN, 80using phone book, Full Featurehandset, 72viewing ongoing, SBU, 172waiting indication, SBU, 55call costsSIP-enabled IP phone, 81call limiting, 187call log, SBU, 176call priorityMCDU, 150call type, 34, 46override, SBU, 47call type H+, 36call type HSD, 36Caps toggle, 69Cause codes, 191list of, 192certification levelSBU software, 172SDU software, in 4w handset, 147SDU software, MCDU view, 160change PIN code, 137channelssignal strength, 145chargesSIP-enabled IP handset, 82Classic Aero callair to ground, 71clearing logs, SBU, 180clearing usage counter, SBU, 180codec priority, 82Comfort Noise, 121commissioning, 24conference callMCDU, 93SBU, 57SDU, 42configuration, 138conformity, 217connectionactivate, 110automatic shut down, 181contact information, 189contrast, LCD, 119cordless phone, 13
Index227EEEEIndexDdashboard, 170data limitautomatic shutdown, 181data limits, 181data sessionsstandard, SBU, 177streaming, SBU, 177viewing ongoing, SBU, 172DDI numbers, 38deactivation SMS, 186default IP address, 106deleteknown GES, 140known LES, 141phone book entry, SDU, 116preferred GES, 128preferred ISDN LES, 129preferred MPDS LES, 129Quick dial entry, Full Feature handset,135ring profile, 134satellite from list, 142detailed navigation, 146dialnumbers in phone book, SBU, 53dialing prefixes, SBU, 54dialing restrictions, 187Direct Dial-In, 38directory, MCDU, 90disable PIN code, 137disclose position, 132display, handsetsymbols, 64display, MCDU, 83symbols, 84DO-178B level, v, viDO-254D level, v, vidocument numberrelated manuals, vithis manual, idoppler velocity, 146EeditGES in known list, 141LES in known list, 142phone book, SDU, 116Quick dial entry, Full Feature handset,136satellite information, 142EMERGENCYcall priority, 150errorlog, SDU, 148view active, SDU, 148error codes, 190BITE, 191Cause codes, 191list of, 192exchangelocal, 182external IP address, 183FFail/Pass LEDHPA, 207SBU, 209SDU, 207faultview active, SDU, 148view log, SDU, 148
Index228faxhow to use, SBU, 46how to use, SDU, 34fax setup, 132fax type H+, select, 36fax type HSD, select, 36fax, H+ service, 21fax, sending or receiving, SBU, 60fax, sending or receiving, SDU, 44FCC compliance, 217features of AVIATOR 700, 4Flex key for options, 8forwarding calls, SBU, 58Full Feature cradle, 11Full Feature handset, 11function keysAuxiliary handset, 74Full Feature handset, 65MCDU, 85GG3 fax machine, 34, 46G4 fax or data, SBU, 46G4 fax or data, SDU, 34geostationary satellites, 15, 16GES, 18list of known, 140list of preferred, 128priority, 128GPS Active, 146HH+ fax, 21H+ modem, 21handset setup, 117handset type, 140heading, 146help desk numberchanging in web interface, 198help desk number, SBU, 198holding a call, SBU, 56holding a call, SDU, 41HPA, 10HSD callground to air, 39ISDN air to ground, 80IICAO address, 147IMEI number, 171IMN number, 39Inbox for SMS messagesreplying, forwarding or deleting, 98incoming callin MCDU display, 84Inmarsat, 15interfaces, 6LAN and WLAN, SBU, 104internal calls, SBU, 52internal calls, SDU, 39Internetconnecting a PC, 101IP addressBGAN network, 183default, 106external, 183for web interface, 167local, viewing, 171IP handset, 12SIP, 81IRS active, 146
Index229EEEEIndexISDNlocal numbers, SBU, 53local numbers, SDU, 40phone call, 80ISDN phone, 34ISDN plugSBU, 46SDU, 34ISN, 147Kkey beep, 120keysAuxiliary handset, 74, 75Full Feature handset, 65, 69MCDU, 85LLANmanaging network users, 104LAN status, SDU, 147latitude, 146LCD, MCDU, 83LEDs on SBUFail/Pass, 209Logon, 208Maintenance connector, 209Power, 208LEDs, handsetsAuxiliary handset, 73Full Feature handset, 63LEDs, system, 206Fail/Pass, HPA, 207Fail/Pass, SDU, 207logon, SDU, 206Power, HPA, 207Power, SDU, 206LES, 18list of known, 141list of preferred, ISDN, 129list of preferred, MPDS, 129priority, 129light in handset, 119limitallowed MB, 181data, 181streaming class, 181limit calls, 187limiting data, 181local callMCDU, 90SBU, 53local exchange, 182local numbers assigned, SBU, 53local numbers assigned, SDU, 40local phone call, SBU, 52local phone call, SDU, 39lock systemfor one handset, 123logerrors, SDU, 148logoff, Full Feature handset, 126logonautomatic, SDU, 126custom, Full Feature handset, SDU,125Full Feature handset, SDU, 124LED in handset, 64LED on SDU, 206manual with Full Feature handset,
Index230SDU, 125policy, 128settings, 126Logon LEDon SBU, 208logs, clearing, SBU, 180longitude, 146MMAC address, 105, 171Maintenance connectorLED, 209manualdocument number, imanualsother, viMCDUdisplay, 83function keys, 85making a call, 88making or receiving a call, 87memoryAuxiliary handset, 76menu treeSBU, 102menu, handsetaccessing, 114entering selected, 114exiting, 114scrolling through, 114shortcuts, 114tree, 212menu, MCDUaccessing, 86navigating, 84overview, 150tree, 213messagesconfiguring outgoing, 99forwarding, 98opening in web interface, 98receiving in web interface, 97replying, 98sending, 96missed calls, SBU, 177mobile numbers for SBUviewing and editing, 175modem, H+ service, 21MPDS, 22multi-party call, SBU, 57Multi-voice, 175Nnavigationdata, 146show detailed, 146speed, 146navigation in web interface, 169Navigation source, 146Network Coordination Stations (NCS),15network management, 104network user group, 105NON-SAFETYcall priority, 150non-safety interfaces, 8Normal User, 114PIN code, 136numeric keysAuxiliary handset, 75
Index231EEEEIndexOOutbox for SMS messagesresending or deleting messages, 95outgoing calls, SBU, 177overridecall type, SBU, 47Ppacket dataH+, 22high speed, 22passwordSIP phone, 82PCconnecting to the Internet, 101phonehow to use, SBU, 46how to use, SDU, 34local call, SBU, 52local call, SDU, 39making calls, SBU, 49making calls, SDU, 37phone book, 173delete entry, SDU, 116edit entry, SDU, 116Full Feature handset, making a call,72insert new entry, SDU, 116limited numbers, 187making a call, SDU, 116phone book, MCDU, 90phone book, SBUadding number, 174deleting all entries, 175deleting an entry, 174modifying an entry, 174phone book, SDU, 115phone number, 175phone numbers for SBU, 175phone volume, 121Phone/Fax interfacelocal numbers, SDU, 40local, SBU numbers, 53PIN codenormal, 136Service, 136Super, 136PIN codeschanging, 137pitch, 146POTS phone, 73Power LEDHPA, 207on SBU, 208SDU, 206prefixes, special-purpose, SBU, 54prioritychange for GES, 128change for ISDN LES, 129change for MPDS LES, 129of phone numbers, MCDU, 90profiles, 104propertiessystem, 171Proxy server, disabling, 165PUBLICcall priority, 150Qquality of voice, 34, 46
Index232Quick dialedit entry, Full Feature handset, 136Full Feature handset, 135making a call, Full Feature handset,72Quick dial, SBU, 49Rradiation warning, iiiRealm, 82received calls, SBU, 177redialAuxiliary handset, 78Full Feature handset, 72SBU, 53reduce airtime cost, 107remote activationby SMS, 186trusted mobile number, 186remote control, 185remote managementaccessing, 184preparation, 183SBU, 183reset, 148restricted dialing, 187ring profiledefining, 133selecting, 122ring toneall handsets, 120broadcast call, 120current handset, 120direct call, 120ring volume, 121ringmodedefining, 133selecting, 122roll, 146router functionality, 8SSAFETYcall priority, 150safety summary, iiiSATCOM MAIN, 86SATCOM subsystem, 86satelliteview selected, 171satellitesfootprint, 16Inmarsat, 15, 16list of, 142SBUaccessing the web interface, 167remote control, 183Scratch PadMCDU, 83SDU, 9, 34serial number, 147SDU errors, 190seat-to-seatdialing, SBU, 53sent messagesresending, forwarding or deleting, 96viewing status, 96serial number, 171serial numbersviewing, 147Server nameSIP server, 82service log, 190
Index233EEEEIndexService Provider, 114PIN code, 136servicesview availability, 145services supported, 21Short dial, SBU, 49Sigma7handset and cradle, 12signal strength, 145Silent function, 119SIP client, 81SIP servercodec priority, 82connect to, 81name, 82password, phone, 82realm, 82SIP-enabled IP handsetserver name, 81setting up, 81using, 82site mapSBU web interface, 102SMSactivation, 186deactivation, 186SMS activation, 186SMS in web interfaceforwarding, 98opening, 98receiving, 97replying to, 98sending, 96SMS service centernumber, 99, 100softwareviewing version, 171software version, v, 147SBU Level D, viSBU Level E, vSBU software, 172SDU Level D, viSDU Level E, vSDU, 4w handset view, 147SDU, MCDU view, 160speaker volume, 121special characters, 69Speech, 22spot-beams, 16Standard dataactivating, 110standard data sessions, SBU, 177Standard IPactivate, 110Standard IP data connection, 109standard voicephone number, 175status, 143ongoing calls and data sessions, SBU,172viewing, 170storing a phone numberAuxiliary handset, 76streaming classtime limit, 181streaming connectionstop, 112streaming data sessions, SBU, 177Streaming IP data, 109streaming rates, 111Super User, 114PIN code, 136supplementary services, SBU, 55supportcontact information, 189SW version, 147
Index234Swift64 data connection, 112SWIFT64 numbering, 39Swift64 service, 16switchboard, MCDU, 91system reset, 148system setup, 130TTCP/IP traffic, 109telephone interfacelocal numbers, 53local numbers, SDU, 40To, 173tools for setting up the SBU, 101total usageviewing, SBU, 172total usage, SBU callsviewing, 176transferring a callFull Feature handset, 41SBU, 57troubleshooting, 190troubleshooting guide, 200trusted mobile number, 186typography used in this manual, viUusage counterclearing, SBU, 180usage counter, SBU, 172usage counter, SBU calls, 176user interfaces, 101user nameSIP server, 82Vversion of software, 171voiceH+, 21HSD, 22voice mail, 30number, 99number, SBU, 178voice mail for SBU, 52voice quality, 34, 46volumephone, 121Wwaiting calls, SBU, 55warningradiation, iiiweb interface, 14accessing, 164browser settings, 165navigating, 169Wireless, 8Wireless Handset and Cradle, 12wireless IP handset, 81WLAN option, 8world map with satellites, 17
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