Toshiba Client Solutions UPA3490G3 CDMA Cell-PCS Module User Manual PMAD00336010

Toshiba Corporation CDMA Cell-PCS Module PMAD00336010

Wireless WAN Guide

RG 5.375 x 8.375 ver 2.3.3Wireless WAN GuideKeep this guide in a convenient place to access important information about your wireless product.If you need assistance: ❖Toshiba’s Support Web sitepcsupport.toshiba.com❖Toshiba Global Support CentreCalling within the United States (800) 457-7777Calling from outside the United States (949) 859-4273 Please fill in for your reference and future use:Model name______________________________________Part number______________________________________Serial number____________________________________PMAD00336010.book Page 1 Thursday, May 11, 2006 4:30 PM
2RG 5.375 x 8.375 ver 2.3.3Safety IconsThis guide contains safety instructions that must be observed in order to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows:Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.Indicates a potentially hazardous situation which, if not avoided, may result in property damage.Provides important information.Other icons usedAdditional icons highlight other helpful or educational information: TECHNICAL NOTE: This icon highlights technical information about the computer.HINT: This icon denotes helpful hints and tips.DEFINITION: This icon indicates the definition of a term used in the text. PMAD00336010.book Page 2 Thursday, May 11, 2006 4:30 PM
3RG 5.375 x 8.375 ver 2.3.2ContentsIntroduction ........................................................................................ 4Trademarks ......................................................................................... 5Copyright ............................................................................................ 5Patents and Licenses .......................................................................... 5Getting Started.................................................................................... 6Using VZAccess Manager ................................................................... 7VZAccess Manager Preferences........................................................ 14Additional Features ........................................................................... 21Settings in Other Applications........................................................... 26Troubleshooting................................................................................ 37Glossary............................................................................................ 39Index.................................................................................................. 43PMAD00336010.book Page 3 Thursday, May 11, 2006 4:30 PM
4IntroductionRG 5.375 x 8.375 ver 2.3.3IntroductionYour Toshiba Notebook PC comes with an installed wireless WAN device and VZAccess Manager software preinstalled on your system. This gives you a high-speed connection to the Internet, corporate intranet, and your email while you're away from the office. This guide provides all the information you need to get started and use your new Toshiba 3G module module and VZAccess Manager software.Safety Hazards Please read the Instruction for Safety and Comfort manual that shipped with your system. It contains important safety information. The User's Guide that is preinstalled on your system also contains important wireless information. Using your PC aboard an aircraft: Present aviation agency regulations and airline policies typically require that you turn off your PC and any wireless communication switches or devices before boarding an aircraft. While it is foreseeable that during certain non-critical phases of your flight, certain PC and/or wireless technologies might be permitted for use on board an aircraft, use of wireless WAN communication is normally prohibited. Since this PC is equipped with the wireless WAN feature, please be sure to turn off the wireless communication switch even if use of wireless LAN and/or Bluetooth is permitted. For this PC model, a single wireless switch controls all wireless commu-nications and wireless LAN and/or Bluetooth cannot be selectively turned on without also turning on wireless WAN. If the wireless switch is turned on, wireless WAN radio waves may be transmitted. Unapproved use of PC and/or wireless communication might interfere with navigation and aircraft communication systems, possibly causing serious injury.Limitation of LiabilityWhile Toshiba has made every effort at the time of publication to ensure the accuracy of the information herein, product specifications, configurations, system component/options availability are all subject to change without notice.PMAD00336010.book Page 4 Thursday, May 11, 2006 4:30 PM
5TrademarksRG 5.375 x 8.375 ver 2.3.3Trademarks Verizon Wireless is a trademark of Verizon Trademark Services LLC, and the other trademarks, logos, and service marks (collectively the "Trademarks") used in this document are the property of Verizon Wireless or their respective owners. Nothing contained in this document should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Verizon Wireless or any other Trademark displayed in this help file without the written permission of Verizon Wireless or its respective owner.VZAccessSM is a service mark of Verizon WirelessMicrosoft®, MSN®, ActiveSync®, Outlook®, Outlook Express® and Windows® are either registered trademarks or trademarks of Microsoft® Corporation in the United States and/or other countries.Netscape and the Netscape N and Ship's Wheel logos are registered trademarks of Netscape Communications Corporation in the U.S. and other countries.AOL® is a registered trademark of America Online, Inc.HotSync® is a registered trademark of Palm, Inc.All other brand and product names are trademarks or registered trademarks of their respective companies.Copyright(c) 2006 Toshiba America Information Systems, Inc.Patents and Licenses Licensed by QUALCOMM Incorporated under one or more of the following patents:4,901,307 5,490,165 5,056,109 5,504,773 5,101,5015,506,865 5,109,390 5,511,073 5,228,054 5,535,2395,267,261 5,544,196 5,267,262 5,568,483 5,337,3385,600,754 5,414,796 5,657,420 5,416,797 5,659,5695,710,784 5,778,338PMAD00336010.book Page 5 Thursday, May 11, 2006 4:30 PM
6Getting StartedRG 5.375 x 8.375 ver 2.3.3Getting StartedThis section will walk you through how to get started using your Toshiba 3G module. This includes using the VZAccess Manager software and setting up a data session to connect to the Internet.This guideThis guide offers important information about your wireless WAN and VZAccess Manager software, including solutions to the most common problems, plus features and options.Supported servicesVZAccess Manager supports the following services from Verizon Wireless*:❖BroadbandAccess - Verizon Wireless BroadbandAccess is one of the fastest, fully mobile wireless Internet data solutions available. Quickly download complex files and view email attachments at broadband-like speeds (typically 300-500 Kbps, capable of reaching 2 Mbps). Visit www.verizonwireless.com/b2c/mobileoptions/broadband/index.jsp for service availability and additional details. Present BroadbandAccess equipment devices also support NationalAccess.❖NationalAccess - NationalAccess delivers typical speeds of 60 to 80 Kbps, bursting up to 144 Kbps**. This service requires a subscription to a NationalAccess plan. Additional information is available at www.verizonwireless.com/b2c/mobileoptions/nationalaccess/index.jsp..* 3G Wireless use requires separately purchased subscription service from Verizon Wireless. Access limited to coverage area. See www.verizonwireless.com.** Speed claim based on network tests using 101 Kilobyte FTP data files. Actual throughput speed and coverage may vary.You do not need a separate Internet service provider (ISP) to access the Internet when using NationalAccess or BroadbandAccess.PMAD00336010.book Page 6 Thursday, May 11, 2006 4:30 PM
7Using VZAccess ManagerRG 5.375 x 8.375 ver 2.3.3Using VZAccess ManagerToday's online world offers more services everyday and the Toshiba 3G module provides you with the tools you need to take advantage of the best in connectivity solutions. With VZAccess Manager, enjoy the freedom and convenience of wireless Internet connectivity from your Toshiba notebook computer.FeaturesWWAN (Wireless Wide Area Network) specific features❖Creates a NationalAccess - BroadbandAccess connection. This connection will automatically attempt connecting via NationalAccess if the BroadbandAccess service is unavailable.❖Signal strengh for most wireless phones.❖Features a test function for your WWAN device. Other features❖Can launch your browser, email client, VPN or a program of your choice upon connection.❖Logs connections used, connection duration, and bytes sent and received.❖Supports TXT messaging.Getting Started with VZAccess ManagerTo launch VZAccess Manager:❖Double-click the VZAccess Manager icon on your desktop, or click the Windows® Start menu, then Programs, and then select VZAccess Manager.The Networks viewBy default, VZAccess Manager will open the Networks view, allowing you to manage your wireless connection. This view lists all currently available network connections and indicates their respective signal strengths. Normally, there will be one network shown in the Available Networks display, “NationalAccess-BroadbandAccess.”Your 3G module is a BroadbandAccess capable device, so a NationalAccess-BroadbandAccess connection will automatically be created. This connection will use PMAD00336010.book Page 7 Thursday, May 11, 2006 4:30 PM
8Using VZAccess ManagerRG 5.375 x 8.375 ver 2.3.3BroadbandAccess, if available, and will automatically attempt a NationalAccess connection when BroadbandAccess is not available.❖If your expected connection does not display, select Refresh Networks from the Options menu. VZAccess Manager will look for your wireless device(s) and verify network availability. ❖To update the signal strength of your WWAN, select Refresh Signal Levels from the Options menu. ❖The status bar along the bottom of the window displays your current connection state and the elapsed time of any connection. (Sample Illustration) Network ViewConnecting to the InternetOnce your WWAN device is properly configured, connecting to the Internet is as simple as selecting your network connection and clicking the Connect button. 1Select NationalAccess - BroadbandAccess as your network.2Click the Connect button.To end your current session, click Disconnect. PMAD00336010.book Page 8 Thursday, May 11, 2006 4:30 PM
9Using VZAccess ManagerRG 5.375 x 8.375 ver 2.3.3The status barInformation regarding your current network connection can be viewed in the status bar along the bottom of the VZAccess Manager main screen. VZAccess Manager will display status information at the bottom of the screen during the connection process and while your connection remains active.❖When not connected, the status in the lower left corner will display "Not connected," and the timer will display "00:00:00."❖When connected, the status will display "Connected" and the elapsed timer will begin to run. ❖When a connection is active, its name will appear as bold text.This status is also reflected in the Task Tray icon. (Sample Illustration) Task Tray IconsA window will also slide out of the tray showing when you connect and disconnect from networks.This pop-up can be turned off, as desired, by selecting Tools, then Preferences, then clicking the Options tab, and then un-checking Show popup status windows by tray. ❖Right-clicking on the tray icon provides additional options.❖Double-clicking on the tray icon displays the application.ConnectedIdle - Not ConnectedConnectingDisconnectingPMAD00336010.book Page 9 Thursday, May 11, 2006 4:30 PM
10Using VZAccess ManagerRG 5.375 x 8.375 ver 2.3.3❖Placing your cursor over the tray icon displays the current connection status.Based on your preferences, your browser, email or VPN program can be automatically launched, or you can launch another software program (for example, a Microsoft® Office application). You can also specify if non-wireless accounts show in the drop-down list or only your wireless WAN network connections. For more information, refer to “Setting Your Preferences”.Always use the VZAccess Manager when connecting via NationalAccess - BroadbandAcces. This will ensure that the wireless device is configured properly before connecting.At any time during connection, you can check your current speed and throughput in the Statistics tab of the Session Information window. To display this window, select Statistics from the Options menu.(Sample Illustration) Sessions Information WindowThe Session Information window also contains a My Computer tab for accessing detailed information about your computer. This information is often helpful when troubleshooting a problem.PMAD00336010.book Page 10 Thursday, May 11, 2006 4:30 PM
11 Using VZAccess ManagerRG 5.375 x 8.375 ver 2.3.3Additional information about the NationalAccess connectionIf you are using the NationalAccess - BroadbandAccess connection and the call fails when you try to connect, VZAccess Manager will return to its idle state. In this case, you should try to connect again. Dormant Data SessionsNationalAccess - BroadbandAccess data sessions become dormant if you are not sending or receiving data. As soon as you resume sending or receiving data, the data session will return to an active state.Depending on your device and your NationalAccess or BroadbandAccess plan, your data session may disconnect during a dormant state. If this occurs, select Disconnect, and then Connect again. Refer to your Verizon Calling Plan brochure for details or visit www.verizonwireless.com. TXT MessagingVZAccess Manager supports TXT messaging.(Sample Illustration) TXT Messaging ViewPMAD00336010.book Page 11 Thursday, May 11, 2006 4:30 PM
12Using VZAccess ManagerRG 5.375 x 8.375 ver 2.3.3Receiving TXT messages❖All of your TXT messages appear in the list box at the top of the TXT messaging view. By default, both sent and received messages display.❖To filter your messages, click the View toolbar button and then select Received Messages, Sent Messages or All Messages.❖If you are in the TXT Messaging view and a new message arrives, the message will automatically appear in the list and be displayed in bold.❖To view a long TXT message, select the message in the list view. The details of the message will appear below the list.❖If you are not in the TXT Messaging view and a new message arrives, a TXT icon will appear in the status bar showing that new messages are available. There is also a TXT preference option that can automatically switch VZAccess to the TXT Messaging view when new messages arrive. By default, this feature is turned off.❖To reply to an inbound message, select the message and press the Reply toolbar button. The phone number of the sender will automatically be entered. Enter your new message and press the Send button to send the message.❖To forward an inbound message, select the message and press the Forward toolbar button. The message will be entered and prefixed with a "FW:". Press the Send button to send the message.❖To resend a message, select the message and press the Resend toolbar button. The phone number and message will automatically be entered. Press the Send button to resend the message.Sending TXT messages❖To send a TXT message to an individual or to multiple Verizon Wireless messaging subscribers, simply enter a Verizon Wireless 10-digit mobile number or click on the To button to open your Contact List. Separate each mobile number with a comma, (Ex: 4529067334, 6594556321).PMAD00336010.book Page 12 Thursday, May 11, 2006 4:30 PM
13 Using VZAccess ManagerRG 5.375 x 8.375 ver 2.3.3❖To send a TXT message to one of the entries in your Contact List, click the To button to open the Contacts window.Double-click the name of the user to add them to the Send To field.To select multiple names from the list, hold down the Ctrl key while you click on the desired names.❖Enter the Phone Number and Message.❖The character counter counts all the characters typed in the message field (from 0 to 160).❖Click the Send button.TXT contactsThe Address Book allows you to store the names and mobile numbers of your personal contacts.To create a personal contact:❖From the Contact List dialog, press the Add button.❖Enter the name of the contact in the Name field.❖Enter the 10-digit mobile number into the Mobile 1 field.❖The Mobile 2 field can be used to enter a second mobile phone number. This is used if the individual sends you a message from this number. You will see the user's name next to the inbound message instead of the phone number.❖Click the OK button. The contact name displays in the list.To edit a personal contact:❖Click a name in your contact list and press the Edit button.❖Make the necessary changes and then click the OK button.❖Clicking the Cancel button will not save any changes you have made.❖Clicking the Delete button will remove that name from your list.PMAD00336010.book Page 13 Thursday, May 11, 2006 4:30 PM
14VZAccess Manager PreferencesRG 5.375 x 8.375 ver 2.3.3VZAccess Manager PreferencesOptions tabTo display the Options tab, click on Tools, then Preferences, and then click the Options tab.(Sample Illustration) Options TabThe following options are available on the Options tab:Minimize Application into tray: When selected, when you minimize VZAccess Manager, instead of taking up space on your desktop, it will disappear. To re-display it, double-click on the tray icon (alternatively, you can right-click on the icon and select Show Application). You can minimize the main VZAccess Manager window by selecting the minimize icon in the upper right corner of the main window.Show popup status windows by tray: Enables a popup status notification above the task bar whenever a connection status changes.Run VZAccess Manager at startup: Selecting this option adds VZAccess Manager to the Windows® startup group; unchecking it removes VZAccess Manager from the startup group.PMAD00336010.book Page 14 Thursday, May 11, 2006 4:30 PM
15 VZAccess Manager PreferencesRG 5.375 x 8.375 ver 2.3.3Updates tabTo access the Updates tab, click the Tools menu, then Preferences, and then click the Updates tab.(Sample Illustration) Updates TabThis feature allows VZAccess Manager to automatically check for software updates. If an update is available, you will be notified of its size and approximate download times if using the NationalAccess or BroadbandAccess connection.If you select to download available updates, a display will show the progress as the update is downloading. You do not need to download the updates wirelessly; you can use any connection to the Internet. If you download the updates wirelessly, normal usage charges apply.You can allow the software to automatically check for updates on a daily, weekly (default), or monthly basis. It only checks for updates when the application is running and you are connected and able to access the Internet. If desired, you can choose the Manually option and the software will only check for updates when you select Update Now, or when you PMAD00336010.book Page 15 Thursday, May 11, 2006 4:30 PM
16VZAccess Manager PreferencesRG 5.375 x 8.375 ver 2.3.3select Help from the VZAccess Manager's main screen, and then Check for Updates.WWAN PreferencesTo display WWAN preferences, click the Tools menu, and then select Preferences.(Sample Illustration) WWAN TabThe following options are available on the WWAN tab:Connect optionsUsed to set various connect options as described below.Automatically Connect: If desired, you can select to have VZAccess Manager automatically connect to Verizon Wireless NationalAccess - BroadbandAccess at startup.Do not allow connectivity when roaming: Enabling this option will prevent you from connecting when roaming. Account optionsShow non-wireless accounts in list: If you select this option, all of your dial-up accounts will display in the VZAccess Manager's list of accounts, allowing you to use VZAccess Manager to launch them instead of dial-up networking. PMAD00336010.book Page 16 Thursday, May 11, 2006 4:30 PM
17 VZAccess Manager PreferencesRG 5.375 x 8.375 ver 2.3.3With this option unchecked, the only connections that are displayed in VZAccess Manager's list of accounts are Verizon Wireless connections and any other connections you have created. Do not prompt for user name and password: Since you are only using Verizon Wireless NationalAccess -BroadbandAccess, this setting has no effect.Security optionsSecurity Setup: Used to lock/unlock the Toshiba 3G module and change the lock code.Connect optionsClicking the Set Options button on the WWAN tab displays the Connect tab.(Sample Illustration) Connect TabThe following options are available on the Connect tab:Do not open my browser: With this option selected, when you connect to a WWAN network, VZAccess Manager will not automatically launch your default web browser.PMAD00336010.book Page 17 Thursday, May 11, 2006 4:30 PM
18VZAccess Manager PreferencesRG 5.375 x 8.375 ver 2.3.3Open my browser to my default home page: With this option selected, when you connect to a WWAN network, VZAccess Manager will automatically launch your default web browser and your home page will display.Open my browser to this URL: With this option selected, when you connect to a WWAN network, VZAccess Manager will automatically launch your default web browser but display a specified URL instead of your home page.Turn off graphics: If you select this option, it will turn off graphics in Internet Explorer.With this option off, web pages will load faster but you will have to right-click and select Show Picture to display pictures. Run program on connection: This allows you to automatically run a program when you use VZAccess Manager to connect to a WWAN network. Use the Browse button to navigate to the desired application you want to run. The selected application will run for all WWAN connections made from VZAccess Manager.VPN optionsTo display the VPN tab, click the VPN tab.(Sample Illustration) VPN TabPMAD00336010.book Page 18 Thursday, May 11, 2006 4:30 PM
19 VZAccess Manager PreferencesRG 5.375 x 8.375 ver 2.3.3The following options are available on the VPN tab:VPN Client: VZAccess Manager automatically detects if certain VPN clients like Microsoft®, Cisco, CheckPoint and so on, are installed on the computer and allows you to select the one you want to use. Check with your network administrator to setup your VPN connection.If the VPN client you wish to use does not appear in the list, you can select Other VPN Application. Other VPN Application: This allows you to automatically run any VPN program when you use VZAccess Manager to connect to a WWAN network. Enter the full path to the executable, or use the Browse button to select the desired VPN program.Security setupAvailable with some wireless devices, selecting the Security Setup button on the WWAN tab displays the following options:(Sample Illustration) Security Setup OptionsLock code: Enter your 4-digit lock code (the default is the last 4 numbers of the Toshiba 3G module phone number) and select OK to lock or unlock the Toshiba 3G module.Change Lock Code: Click this button to change the 4-digit lock code on the Toshiba 3G module and enter the following information:PMAD00336010.book Page 19 Thursday, May 11, 2006 4:30 PM
20VZAccess Manager PreferencesRG 5.375 x 8.375 ver 2.3.3Current lock code: Enter your current 4-digit lock code.New lock code: Enter your new 4-digit lock code.Confirm new lock code: Re-type the new 4-digit lock code.TXT Messaging SettingsTo display TXT messaging options, click theToo ls menu, then Preferences, and then click the TXT tab.(Sample Illustration) TXT TabThe following options are available on the TXT tab:Incoming message options❖Open TXT window on arrival of new message: VZAccess Manager will automatically switch to the TXT view when a new message arrives.❖Play sound on arrival of new messages: A sound file (.WAV) can be selected to play when new messages arrive.PMAD00336010.book Page 20 Thursday, May 11, 2006 4:30 PM
21 Additional FeaturesRG 5.375 x 8.375 ver 2.3.3Outgoing message options❖Message delivery duration: The duration of time that the Verizon Wireless network will attempt to deliver the message. The default is one week.ConfirmationsThe following confirmation dialogs can be turned on or off:❖Warn before deletion of messages❖Confirm deletion of messages❖Confirm sent messages.Additional FeaturesIn addition to the basic features described above, VZAccess Manager provides you with a number of additional features.The Status BarDetails for your current connection can be seen in the status bar at the bottom of VZAccess Manager.(Sample Illustration) Status BarThe status bar is always displayed when the interface is fully expanded. Connection statusThe text on the top left portion of the status bar (above Verizon Wireless) reflects your current state. During an active connection, this text will read “Connected". If you are not connected, it will display "Not Connected".CoverageAn icon will display if you are in NationalAccess coverage. Pass the mouse over the icon to see a tool tip showing the name of the current network.New TXTIf you have signed up for TXT messaging, an icon appears on the status bar when you have a new TXT message waiting. PMAD00336010.book Page 21 Thursday, May 11, 2006 4:30 PM
22Additional FeaturesRG 5.375 x 8.375 ver 2.3.3Double-click the icon to jump to TXT view to view the message.ThroughputThe amount of data that you have sent and received since the current network connection was started can be displayed by holding the mouse over the UP and DOWN arrows on the right side of the status bar.Battery levelThe current battery level of your PC is displayed on the right side of the status bar.Elapsed timeThe amount of time that has elapsed since the current network connection was started is tracked on the lower right side of the status bar.Roaming statusVZAccess Manager displays roaming status. The following icons may be displayed on the status bar:The Toolbar Buttons(Sample Illustration) Toolbar ButtonsNetworks Displays your available wireless connections and networks. Usage Provides a concise session log of your network activity. Click on a column heading to sort the log. This window also PMAD00336010.book Page 22 Thursday, May 11, 2006 4:30 PM
23 Additional FeaturesRG 5.375 x 8.375 ver 2.3.3displays the total number of sessions and the total time connected.The information displayed in the Usage log can be customized as follows:(Sample Illustration) Usage Log❖To view just the connection history of a specific network type, check the Selected connection checkbox and then select the desired type from the drop-down list. ❖To view just the connections made during a specific interval, check the Date range checkbox and specify the date in the “From” and “To” fields.❖To export the log as a CSV file, click the Export button. ❖To clear the log, click the Clear button. Clearing the log cannot be undone.Apps Allows you to add applications that you want easy access to while connected to the wireless Internet. VZAccess Manager will preload links to Verizon Wireless web sites, and any Microsoft® Office application you have installed on your computer.TXT Allows you to send short text messages to any other wireless device that supports SMS. This option is only available when you have signed up for TXT messaging.Web Launches your default web browser.Email Launches your default email application.PMAD00336010.book Page 23 Thursday, May 11, 2006 4:30 PM
24Additional FeaturesRG 5.375 x 8.375 ver 2.3.3Support Displays a variety of help options to find assistance with a problem, to explore the full range of VZW products and services, or to contact Verizon Wireless.Minimizing the ApplicationTo minimize VZAccess Manager, select Minimum from the View menu.To return VZAccess Manager to its normal size, select Minimum from the View menu again.The Tools MenuThe following options are available from the Tools menu:Control Panels: From this menu, you have access to your systems Modem, Network and Dial-Up Connections, and Internet control panels. You can display all of the control panels by selecting All.Dial-Up Accounts: Add, edit, or copy wireless dial-up accounts.❖Add Wireless: Used to create a new wireless dial-up connection.❖Add Other: Used to create a new regular dial-up connection.❖Edit: Used to edit properties of any dial-up connection.❖Copy: Used to copy connection information. Refer to Using Dial-Up Connections for details on copying connection information.These options are only applicable if using a WWAN device that supports dial-up accounts.You can also control modem dial-up connections from options available in the Preferences dialog.The Options MenuThe following options are available from the Options menu:Refresh Networks: VZAccess Manager verifies devices connected and scans for available networks. Use this feature if you connected your equipment after launching VZAccess PMAD00336010.book Page 24 Thursday, May 11, 2006 4:30 PM
25 Additional FeaturesRG 5.375 x 8.375 ver 2.3.3Manager. Pressing the F6 function key also executes this option.Statistics: Displays a Statistics tab that will show data speeds during a session when using the WWAN device. NationalAccess delivers typical speeds of 60 to 80 kbps, bursting up to 144 kbps. BroadbandAccess provides broadband-like speeds (up to 1.54 Mbps).There is also a My Computer tab that displays information about your computer that may be helpful when troubleshooting problems that may occur. Test WWAN Device: Retrieves and displays detailed information about your WWAN device such as manufacturer, model, version, and so on. Run Wizard: Runs the Setup Wizard, which is useful if you need to reconfigure VZAccess Manager.The Help MenuThe following options are available from the Help menu:Contents: Launches the online help. Check for Updates: Can be used with any connection to the Internet to check for VZAccess Manager software updates.If downloading an update wirelessly, normal usage charges apply, refer to Update Options in Setting Your Preferences for more information.Device Support Page: Displays the Verizon Wireless device support page that contains information about wireless devices, useful tips and hardware manuals.Email Verizon Wireless Support: This option will attempt to launch your email client with the default address to Verizon Wireless Support.About VZAccess Manager: Displays software version information, and your Toshiba 3G module’s ESN, phone number and signal level.PMAD00336010.book Page 25 Thursday, May 11, 2006 4:30 PM
26Settings in Other ApplicationsRG 5.375 x 8.375 ver 2.3.3Settings in Other ApplicationsThis section describes special settings that might be required in other applications.Sync ApplicationsPalm Incorporated's HotSync® and Microsoft® Corporation's ActiveSync® are used for Personal Digital Assistants (PDAs).These programs are used to synchronize files between a notebook or desktop PC and the PDA. These programs may conflict with your WWAN device. If you have any problems using your WWAN device, try turning these programs off as described below:To turn HotSync on and offRight-click on the HotSync® icon in your task tray and click Local Serial and then Local USB (the checkmarks should be removed). This disables HotSync® and if it is causing a conflict, it will allow your WWAN device to work properly. You can repeat the process to re-enable HotSync®. If you are using an early version of HotSync®, you may not be able to disable the Local options without first selecting Modem or Network. In this case, you can always choose Exit to close HotSync® and launch it from the Start menu the next time you need it.To turn Windows® CE services on and offFor the original Windows® CE services: ❖Right-click on the Windows® CE Services icon in your task tray and select/deselect Enable Serial Connection. Make sure it is unchecked when running Mobile Office and checked when you want to sync your Microsoft® Windows® CE based PDA.For Microsoft® ActiveSync®: ❖Right-click on the ActiveSync® icon in your task tray and select Connection Settings.❖Select/deselect Allow serial cable or infrared connection to this COM port: and Allow USB connection with this desktop computer. Make sure they are unchecked if you are having trouble connecting with PMAD00336010.book Page 26 Thursday, May 11, 2006 4:30 PM
27 Settings in Other ApplicationsRG 5.375 x 8.375 ver 2.3.3your WWAN device and restore them to their original settings when syncing your PDA. ❖Click OK when finished.Proxy SettingsProxy settings effect the way your computer and browser connect to other computers on the Internet and local networks. It is highly recommended that you consult your network support staff before changing these settings described here.Most corporations go through a proxy server to access the Internet via the corporate network. If you wish to access the Internet directly through BroadbandAccess or NationalAccess, proxy settings must be turned off. If you are connecting to your corporation's network using VPN (Virtual Private Networking) and your corporation uses proxies, then you need the correct proxy settings in order to access the Internet. For exact details on the required proxy settings, contact your corporate network technical support.When directly accessing the Internet, performance is improved because you eliminate VPN client overhead. Proxy settings if using Internet Explorer (version 5 and newer)If you are using proxy settings when connected to a corporate network via your network adapter, they will be entered under LAN settings. These settings apply to devices that appear to Windows® as a network adapter. You can access the LAN settings as follows:1In Internet Explorer, select the Too ls menu, and then Internet Options.PMAD00336010.book Page 27 Thursday, May 11, 2006 4:30 PM
28Settings in Other ApplicationsRG 5.375 x 8.375 ver 2.3.3(Sample Illustration) Internet Options Dialog2Click the Connections tab and then click the LAN Settings button.If your company uses proxy settings they will be displayed on the LAN Settings dialog.(Sample Illustration) LAN Settings DialogPMAD00336010.book Page 28 Thursday, May 11, 2006 4:30 PM
29 Settings in Other ApplicationsRG 5.375 x 8.375 ver 2.3.3If using a WWAN device, the NationalAccess - BroadbandAccess connection from within VZAccess Manager will have no proxy settings associated with it by default. This means you can access the Internet directly using the connection as long as you are not connecting via VPN and your company requires proxy settings. 3If you need to enter proxy settings for the NationalAccess - BroadbandAccess connection that is used by VZAccess Manager, select the connection from the Connections tab and then select Settings. The exact name of the connection used by VZAccess Manager is "NationalAccess – BroadbandAccess”.4Enter the same proxy settings you recorded in Step 2, if you need to use VPN and proxy settings with this connection. If necessary, also enter the information collected on the Advanced screen by clicking the Advanced button. To disable proxy settings for this connection, uncheck the Use proxy server checkbox. Proxy settings must be disabled to access the Internet directly when using a connection without VPN.Proxy Settings if using Internet Explorer 4.xIn Internet Explorer 4.x, proxy settings are global and have to be turned off when directly accessing the Internet through the Verizon Wireless BroadbandAccess or NationalAccess connection, and then back on if required by your company when using their network to access the Internet or when using VPN.1Right-click on the Internet Explorer icon and choose Properties.2Click the Connection tab. 3Uncheck the Access the Internet using a proxy server checkbox, and then click OK or Apply. You may now directly access the Internet through the Verizon Wireless NationalAccess connection.PMAD00336010.book Page 29 Thursday, May 11, 2006 4:30 PM
30Settings in Other ApplicationsRG 5.375 x 8.375 ver 2.3.3When you want to access the Internet through your corporate network proxy server, you must repeat these steps, by selecting Access the Internet using a proxy server, and then clicking OK. If your proxy settings are incorrect for the connection you are using, you will receive an error whenever you try to go to any site.Proxy Settings if using Netscape® Navigator 4.0 and higherFor Netscape® Navigator 4.0 and higher, proxy settings are global and have to be turned off when directly accessing the Internet through the Verizon Wireless NationalAccess connection, and then back on if required by your company when using their network or when using VPN.1From within your browser, choose Edit, and then Preferences.2Click on the "+" next to Advanced and then choose Proxies. 3Select Direct connection to the Internet and then click OK.You may now directly access the Internet through the Verizon Wireless NationalAccess connection.When you want to access the Internet through your corporate network proxy server, you must repeat these steps by selecting Manual proxy configuration then clicking OK. If your proxy settings are incorrect for the connection you are using, you receive an error whenever you try to go to any site.Instructions for AOL UsersAOL supports using other connections to the Internet, so it can be used with the Verizon Wireless NationalAccess connection.If you installed AOL after installing the Verizon Wireless Mobile Office software or if you upgraded to a new version of AOL and are having trouble accessing web pages, refer to the Troubleshooting section.PMAD00336010.book Page 30 Thursday, May 11, 2006 4:30 PM
31 Settings in Other ApplicationsRG 5.375 x 8.375 ver 2.3.3Configuring AOL version 91Right-click on the AOL icon in your task tray, and then click Auto Start Options.2Select Don't use any Auto Start options, and then click OK. (Sample Illustration) AOL Settings3The first time you run AOL after setting your wireless device up as a modem, you may see the following message.(Sample Illustration) Improving Your Connection Message4Click OK to proceed. AOL will attempt to detect how it might be able to connect.5Once AOL detects a connection, select Cancel.PMAD00336010.book Page 31 Thursday, May 11, 2006 4:30 PM
32Settings in Other ApplicationsRG 5.375 x 8.375 ver 2.3.36From the sign on screen, click Sign On Options.7Click Expert Setup and then Add Location.8Enter Ver izo n Wi rele ss in the Location Name text box, and then click Next.9If Other Dial-up ISP or LAN is available, select it, and then click Next. If this option is not available, select Manually add a connection device, click Next, select Other Dial-up ISP or LAN, and then click Next.10 Click Next until the Summary screen displays.(Sample Illustration) Summary Screen11 Click on Sign On to AOL Now to save the settings. Since you are not actually connected to the Internet, AOL will not be able to sign on, but it will save your changes.12 Select Close when the following message displays.This completes configuring AOL to work with any connection to the Internet, including BroadbandAccess, NationalAccess and Quick 2 Net (14.4 kbps).Using AOL version 9 with your Mobile Office connectionsTo use AOL with the Verizon Wireless NationalAccess connection:PMAD00336010.book Page 32 Thursday, May 11, 2006 4:30 PM
33 Settings in Other ApplicationsRG 5.375 x 8.375 ver 2.3.31Select the connection from VZAccess Manager's main window and click Connect.2Once connected, launch AOL. 3From your sign on screen, select Verizon Wireless for the location and sign on. You can set VZAccess Manager to automatically launch AOL when you connect. To do so, on the WWAN Specific Settings window, check the box to Run program on connection:, then using the Browse button, locate and select aol.exe (normally, it is located on your "C" drive in an America On Line folder, under the Program Files folder).If you normally use a landline modem rather than a wireless connec-tion, just remember to change the location back to your landline number when not using the Verizon Wireless NationalAccess con-nection.To disconnect the Verizon Wireless NationalAccess connection, click on the Disconnect button in VZAccess Manager. (Signing off AOL will not end the call.)Using Email with VZAccessPOP3 emailYou can use the Verizon Wireless NationalAccess connection to access your POP3 email account if your email provider allows access through other providers. If your provider restricts access to their outgoing mail server, you will get an error message when attempting to send mail.Most send mail servers are not accessible from outside connections to the Internet. You usually have to be connected to the email providers network to access their mail server, and most email providers require authentication (a user name and password). Without these security measures, anyone can use a send mail server to send massive amounts of unwanted junk email. If you are having trouble sending email, which includes replying to email and forwarding email, and you are getting an error message, then your send mail server can not be accessed from the Verizon Wireless network.PMAD00336010.book Page 33 Thursday, May 11, 2006 4:30 PM
34Settings in Other ApplicationsRG 5.375 x 8.375 ver 2.3.3For customers in this situation, Verizon Wireless has made available a send mail server that you can use in place of the one you normally use. All that is required is that you have a TXT messaging capable Verizon wireless phone or device and TXT messaging service, visit www.vtext.com and establish a profile by selecting Join Up.After entering your 10 digit mobile number, a TXT message will be sent to your handset or device to establish your password. Most Verizon Wireless phones are TXT message capable. To use the Verizon Wireless Send Mail Server, you need to edit your existing mail account settings and change the outgoing mail server. ❖In place of your existing Send Mail Server, enter smtp.vzwmail.net.❖Select My server requires authentication, and then enter the 10 digit mobile number@vzwmail.net (for example, 6145551212@vzwmail.net) as the Send Mail Server user name. ❖Enter the password you created at www.vtext.com. You will also be able to use this server when connected to the Internet from other providers eliminating the need to change the setting when you switch from being connected to the Internet through Verizon Wireless. If you need to know where these settings are normally entered in your email client, check with your email provider. For your convenience, settings for Outlook Express® are as follows:1Select Tools, and then click Accounts.2Select your default account, then then click Properties.PMAD00336010.book Page 34 Thursday, May 11, 2006 4:30 PM
35 Settings in Other ApplicationsRG 5.375 x 8.375 ver 2.3.3(Sample Illustration) Account Properties Screen3Click the Servers tab. 4In the Outgoing mail (SMTP) field, enter smtp.vzwmail.net. 5In the Outgoing Mail Server section at the bottom of the screen, select My server requires authentication, and then click Settings.(Sample Illustration) Outgoing Mail ServerPMAD00336010.book Page 35 Thursday, May 11, 2006 4:30 PM
36Settings in Other ApplicationsRG 5.375 x 8.375 ver 2.3.36Select Log on using, and then enter the 10-digit mobile number@vzwmail.net for the account name (for example, 6145551212@vzwmail.net).7Enter the password you created on www.vtext.com. 8Select Remember password. 9Click OK, then Apply, and then OK. 10 Click Close to return to the Outlook Express® main screen. It may take up to two hours for your www.vtext.com credentials to be valid on the smtp.vzwmail.net server. Once validated, you should be able to send mail using the Verizon Wireless Send Mail Server (also referred to as a SMTP - Simple Mail Transport Protocol Server), when you are connected to the Internet, wirelessly or via other means.Additional notes about the Verizon Wireless Send Mail Server❖There is no monthly charge for this service.❖Message limits: 2MB message size, 100 recipients per message.❖Customers that are identified as using this server to generate SPAM messages will be denied access to the server (email messages will not be sent).❖If you are using an email client other than Outlook® or Outlook Express® and it fails to work with the Verizon Wireless Send Mail server, it may not correctly support authentication. Try using Outlook Express® if you have problems. If it works, and your email client does not, check to see if any updates are available for your email client.Credentials established on www.vtext.com may take up two hours before they will work on the smtp.vzwmail.net server. If your credentials work on www.vtext.com but not on the smtp.vzwmail.net server, try again after two hours.Web-based emailIf you currently do not have email software, you can sign up for web based email at any of the popular portal sites, such as PMAD00336010.book Page 36 Thursday, May 11, 2006 4:30 PM
37 TroubleshootingRG 5.375 x 8.375 ver 2.3.3http://www.yahoo.com, or http://www.msn.com. You may also search for other email providers from any of these pages.TroubleshootingWhen installing VZAccess Manager, it did not find the WWAN device For a 1xEV-DO/1XRTT/CDMA device:❖Make sure that the wireless communication switch is in the ON position.❖Identify any software that uses the serial port on your notebook computer or other USB devices (such as Microsoft® Windows® CE services, ActiveSync® and Palm HotSync®) and exit all of these programs. Refer to Turning Sync Applications On and Off for more information.❖Make sure that the auto-answer feature of any fax software you are using is disabled.If this is the case, you will only be able to access the Internet when using VPN. To directly access the Internet, you will have to disable the Winsock Proxy. Usually these applications have an icon in the Control Panel that allows you to turn them on and off. Check with your Network Administrator.I get connected, but I can't get to any web sites❖If you are using VPN (Virtual Private Networking) you may require proxy settings on the NationalAccess connection. Disconnect from your VPN and see if you can access the Internet directly. For additional information refer to Turning Proxy Settings On and Off.❖If you are using a PC provided by your employer, it's possible they are using Microsoft's Winsock Proxy or a similar program that enforces proxy settings without having to enter any settings into your web browser.If this is the case, you will only be able to access the Internet when using VPN. To directly access the Internet, you will have to disable the Winsock Proxy. Usually the PMAD00336010.book Page 37 Thursday, May 11, 2006 4:30 PM
38TroubleshootingRG 5.375 x 8.375 ver 2.3.3application have an icon in the Control Panel that allows you to turn them on and off. Check with your Network Administrator.I can receive email, but cannot send email using my email programSome Internet Service Providers (ISP) require that you be connected through them in order to access their mail server to send email. Refer to Email Options for more information.Every time I try to establish a NationalAccess - BroadbandAccess connection, it fails❖Most likely, you are outside of NationalAccess and BroadbandAccess coverage.Wireless CommunicationsImportant noticeDue to the transmission and reception properties of wireless communications, data can occasionally be lost or delayed.This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path. Although data loss is rare, the environment where you operate the modem may adversely affect communications.Variations in radio signal strength are referred to as fading. Fading is caused by several different factors including signal reflection, the ionosphere, and interference from other radio channels.Toshiba will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the wireless WAN, or failure of the wireless WAN to transmit or receive such data.RF Exposure/Specific Absorption Rate (SAR) Information This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves.Your wireless modem is a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government.PMAD00336010.book Page 38 Thursday, May 11, 2006 4:30 PM
39 GlossaryRG 5.375 x 8.375 ver 2.3.3These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population.The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.The exposure standard for wireless devices including mobile phones and wireless modems uses a unit of measurement known as the Specific Absorption Rate, or SAR. Tests for SAR are conducted using standard operating positions reviewed by the FCC with the device under test transmitting at its highest certified power level in all frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the phone or modem while operating can be well below the maximum value. This is because the phone or modem is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output.Glossary1xRTTShort for single carrier (1x) Radio Transmission Technology. A high speed wireless technology based on the CDMA platform. 1xRTT has the capability of providing broadband-like speeds of up to 144 Kbps. 1xRTT is also referred to as CDMA2000.1xEVDOPart of a family of CDMA2000 1x digital wireless standards. 1xEVDO is a "3G" standard. EVDO stands for "EVolution, Data-Only". 1xEVDO is based on a technology initially known as "HDR" (High Data Rate) or "HRPD" (High Rate Packet Data), developed by Qualcomm. The international standard is known as IS-856. 1xEVDO has the capability of providing broadband-like speeds of average speeds of 300-600 kbps.PMAD00336010.book Page 39 Thursday, May 11, 2006 4:30 PM
40GlossaryRG 5.375 x 8.375 ver 2.3.3bpsBits per second – rate of data flow.BroadbandHigh-capacity high-speed, transmission channel with a wider bandwidth than conventional copper telephone lines.Broadband channels can carry video, voice, and data simultaneously.COM PortDefines a serial/RS-232 port within the Windows® environment. May be physical or virtual.Dial-Up ConnectionA switched network connection established by a computer using an analog data modem over ordinary copper telephone lines.DormancyA network state that occurs when no data has been transmitted or received after a given amount of time. A network connection may disconnect during a dormant state.FirewallA hardware or software boundary that protects a network or single PC from unwanted outside traffic.HTTPHyper Text Transfer ProtocolISPInternet Service ProviderIPInternet Protocol. The mechanism by which packets are routed between computers on a network.KbpsKilobits per second – rate of data flowLSPLayered Service Provider – a Microsoft® featurePMAD00336010.book Page 40 Thursday, May 11, 2006 4:30 PM
41 GlossaryRG 5.375 x 8.375 ver 2.3.3LANLocal Area Network. A data network confined to limited area with moderate to high data rates. Does not use common carrier circuits, although may have gateways or bridges to other public or private networks.MbpsMegabits per secondPCPersonal ComputerPCMCIAPersonal Computer Memory Card International Association. PDAPersonal Digital Assistant. A handheld device used for organization, notes, address books, and so on.POP3Post Office Protocol v3. A standard transport protocol used send and receive email.ProxyA firewall mechanism that replaces the IP address of a host on the internal (protected) network with its own IP address for all traffic passing through it.Serial ConnectionA network connection established by a serial device such as a modem. Serial communication between your PC and modem or other serial devices adhere to the RS-232 standard.SMSShort Messaging Service. Short text messages of generally no more than 140-160 characters sent and received by wireless devices.SyncTo compare and synchronize two or more sources of data.TCP/IPTransmission Control Protocol / Internet ProtocolPMAD00336010.book Page 41 Thursday, May 11, 2006 4:30 PM
42GlossaryRG 5.375 x 8.375 ver 2.3.3URLUniform Resource LocatorUSBUniversal Serial Bus. A connection type for computer peripherals such as a printer, mobile phone, and so on.VPNVirtual Private Network. A way to communicate through a dedicated server securely to a corporate network over the Internet.WANWide Area Network. A network which uses common carrier-provided lines. WEPWired Equivalent Privacy. A security protocol for wireless local area networks (WLANs) defined in the 802.11b standard. WEP is designed to provide the same level of security as that of a wired LAN.WWANWireless Wide Area NetworkWWWWorld Wide WebPMAD00336010.book Page 42 Thursday, May 11, 2006 4:30 PM
RG 5.375 x 8.375 ver 2.3.243IndexCcopyright 5Ggetting started 6glossary 39Iintroduction 4Llimitation of liability 4Ppatents and licenses 5Ssafety hazards 4safety regulationsRF exposure/specific absorption rate (SAR) information 38wireless communications 38settings in other applications 26instructions for AOL users 30proxy settings 27sync applications 26supported services 6TThe Networks view 7trademarks and service marks 5troubleshooting 37TXT messaging settings 20Uusing email with VZAccess 33POP3 email 33web-based email 36VVZAccess Manageradditional featuresHelp menu 25minimizing the application 24Options menu 24status bar 21battery level 22connection status 21coverage 21elapsed time 22new TXT 21roaming status 22throughput 22toolbar buttons 22Apps 23Email 23Support 24TXT 23Usage 22Web 23Tools menu 24connecting to the Internet 8dormant data sessions 11features 7getting started 7preferences 14Connect tab 17Security setup 19Updates tab 15VPN tab 18status bar 9TXT messaging 11receiving TXT messages 12sending TXT messages 12TXT contacts 13using 7WWWAN (Wireless Wide Area Network) specific features 7WWAN specific settings 16PMAD00336010.book Page 43 Thursday, May 11, 2006 4:30 PM
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