VTech Telecommunications 80-6563-00 1.9GHz CORDLESS PHONE User Manual

VTech Telecommunications Ltd 1.9GHz CORDLESS PHONE

Contents

Users Manual 2

User’s GuideSB67030 Deskset
SB67030 Deskset User’s Guide - Content 3 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCONTENTContentPrefaceIntroduction........................................................................................................................................................................................................................................................10Navigation............................................................................................................................................................................................................................................................11In This Manual...................................................................................................................................................................................................................................................12Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Additional Documentation.......................................................................................................................................................................................................................14InstallationIntroduction........................................................................................................................................................................................................................................................15Initial Precautions...........................................................................................................................................................................................................................................16SB67030 Desk Set Components..........................................................................................................................................................................................................17Attaching Deskset Stand...........................................................................................................................................................................................................................18Cable Connection...........................................................................................................................................................................................................................................19Wall Mounting...................................................................................................................................................................................................................................................21Technical Specification...............................................................................................................................................................................................................................23Typical Network Configurations............................................................................................................................................................................................................24OverviewIntroduction........................................................................................................................................................................................................................................................25Display and Key Functions........................................................................................................................................................................................................................27Liquid Crystal Display (LCD) Screen...................................................................................................................................................................................................28Programmed Operations Keys...............................................................................................................................................................................................................29Call Appearance (CA)...................................................................................................................................................................................................................................30Call Appearance (CA) Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Call Appearance (CA) Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
SB67030 Deskset User’s Guide - Content 4 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCall Appearance (CA) Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Function Keys....................................................................................................................................................................................................................................................35Programmed Keys..........................................................................................................................................................................................................................................36The Idle Screen.................................................................................................................................................................................................................................................41Status Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Keypad Data Entry..........................................................................................................................................................................................................................................43Search Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Browser InterfaceIntroduction........................................................................................................................................................................................................................................................45Accessing the User Interface (UI)........................................................................................................................................................................................................46Call Forward-No Answer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Editing Quick Dial Entries..........................................................................................................................................................................................................................49Setup MenusIntroduction........................................................................................................................................................................................................................................................51Setup Menus.......................................................................................................................................................................................................................................................52Deskset Settings..............................................................................................................................................................................................................................................54Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Preferred Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58User Settings......................................................................................................................................................................................................................................................59Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Recording A Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Call Forwarding All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Call Fwd All Voicemail (VM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Call Fwd All - Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Call Fwd All - Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Call Forward Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
SB67030 Deskset User’s Guide - Content 5 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleVoicemail Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Name Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Personal Name Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70Pre-Set Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Cordless Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Register a Cordless Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Deregister a Cordless Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Change User Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Admin Settings.................................................................................................................................................................................................................................................77Call Fwd - NA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Call Forward - No Answer to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Call Forward - No Answer to an Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Call Forward - No Answer to an Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Fwd/Trans to line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Event Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Set/Edit Static IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87IP Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88Reset User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Deskset Information......................................................................................................................................................................................................................................91Setting up Do Not Disturb........................................................................................................................................................................................................................92Voice MailAccess Voicemail............................................................................................................................................................................................................................................94Messages Feature...........................................................................................................................................................................................................................................95Message Playback..........................................................................................................................................................................................................................................97Forwarding a Message................................................................................................................................................................................................................................99
SB67030 Deskset User’s Guide - Content 6 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleForward to Additional Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101Recording an Audio Annotation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Status Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Deleting Messages......................................................................................................................................................................................................................................104Clear Message Flags..................................................................................................................................................................................................................................106Voicemail Remote Operations............................................................................................................................................................................................................107DirectoryIntroduction.....................................................................................................................................................................................................................................................110Using the Directory.....................................................................................................................................................................................................................................111List Scrolling Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112Creating a New Directory Entry.........................................................................................................................................................................................................113Editing a Directory Entry.........................................................................................................................................................................................................................114Deleting a Directory Entry.....................................................................................................................................................................................................................115Directory Sort.................................................................................................................................................................................................................................................116Directory List...................................................................................................................................................................................................................................................117Non-alphabetical character sort rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Call LogIntroduction.....................................................................................................................................................................................................................................................119Using the Call Log.......................................................................................................................................................................................................................................120List Scrolling Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121Missed Call Notification...........................................................................................................................................................................................................................122Reviewing the Call Log list:...................................................................................................................................................................................................................123Voicemail messages in Call Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124Storing Call Log Entries...........................................................................................................................................................................................................................125Deleting Call Log Entries........................................................................................................................................................................................................................126Making a CallDialing Rules...................................................................................................................................................................................................................................................129The Idle Screen..............................................................................................................................................................................................................................................130
SB67030 Deskset User’s Guide - Content 7 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroublePre-Dialing........................................................................................................................................................................................................................................................131Active Call Screen.......................................................................................................................................................................................................................................132Live Dialing.......................................................................................................................................................................................................................................................133Using the Extension List..........................................................................................................................................................................................................................134Calling an Extension in Idle Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135Calling an Extension from Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136Calling from the Directory.....................................................................................................................................................................................................................137Calling from the Call Log ......................................................................................................................................................................................................................138Calling from Call Log Details...............................................................................................................................................................................................................139Calling from Voicemail.............................................................................................................................................................................................................................140Using Quick Dial...........................................................................................................................................................................................................................................141Calling from Quick Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142Using the Redial List..................................................................................................................................................................................................................................143Calling from Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145Calling from Redial Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146Storing Redial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147Deleting Redial Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148Call ManagementIntroduction.....................................................................................................................................................................................................................................................149Call Management.........................................................................................................................................................................................................................................150Transferring a Call.......................................................................................................................................................................................................................................151Transfer to an Internal Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153Transfer to an External Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154Transferring to Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155Transferring to Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156Transferring to Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157Transferring to Held Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158Transferring to Quick Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159Conference a Call........................................................................................................................................................................................................................................160Conference with Extension List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162Conference with Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
SB67030 Deskset User’s Guide - Content 8 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleConference with Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164Conference with Park List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165Conference with Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166Conference with Quick Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167Conference with a Held Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168Conference Two Held Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169Canceling a Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170Call on Hold.....................................................................................................................................................................................................................................................171Parking a Call.................................................................................................................................................................................................................................................173Retrieving A Parked Call.........................................................................................................................................................................................................................174Paging..................................................................................................................................................................................................................................................................175Answer a CallAnswer Screens.............................................................................................................................................................................................................................................177Answering a Call in Idle...........................................................................................................................................................................................................................179Answer From Predial.................................................................................................................................................................................................................................180Answer While on a Call...........................................................................................................................................................................................................................182Answer With a Call on Hold.................................................................................................................................................................................................................183Answer a Call from Within a Menu..................................................................................................................................................................................................184Answer With Multiple Incoming Calls............................................................................................................................................................................................185Answer a Call From Voicemail............................................................................................................................................................................................................186Ignoring a Call................................................................................................................................................................................................................................................187Handset InteractionIntroduction.....................................................................................................................................................................................................................................................188Idle Screen........................................................................................................................................................................................................................................................189Locating the Handset................................................................................................................................................................................................................................191Ignoring a Call................................................................................................................................................................................................................................................192Incoming Ring: Deskset Answers......................................................................................................................................................................................................193Incoming Ring Event: Handset Answers.......................................................................................................................................................................................194Held Calls on Both Devices...................................................................................................................................................................................................................195
SB67030 Deskset User’s Guide - Content 9 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTroubleshootingImportant Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198Maintenance....................................................................................................................................................................................................................................................199Avoid rough treatment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199Avoid water. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200Electrical storms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200Cleaning your unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200Warranty............................................................................................................................................................................................................................................................200Technical Specifications..........................................................................................................................................................................................................................200GlossaryACTIVE CALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202DIAL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203Held Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203IDLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
SB67030 Deskset User’s Guide - Preface 10 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroublePREFACEIntroductionThis User’s Guide provides a complete set of instructions to guide you through operation of your SB67030 Deskset. Operating these devices does not require the technical expertise of a traditional system administrator or IT professional, However, we recommend that you make one person responsible for controlling the system-wide features described in this guide.Before using this AT&T product, please read “Important Safety Instructions” on page 198 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. 1. “Navigation” on page 112. “In This Manual” on page 123. “Procedures” on page 13Note For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
SB67030 Deskset User’s Guide - Preface 11 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleNavigationYour SB67030 Deskset User Guide provides the ability to move from topic to topic easily, and to return to your original or previous topic.Figure 1 illustrates the navigation conventions for this user guide.Figure. 1 User Guide NavigationChapter TabsClick on these tabs to open the chapter covered by that topic.Primary TopicClick on this link to move to the first page covering that topic.Previous TopicPrevious PageNext PageFirst Page in Chapter
SB67030 Deskset User’s Guide - Preface 12 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleIn This ManualTable 1 lists text formats used in this manual to assist you in identifying items referenced within procedures. Table 1 Description of Text FormatsText Format DescriptionScreen This identifies text that appears on the screen in a menu or prompt.FUNCTION KEY This identifies a Function key. See “The Idle Screen” on page 41 for a complete description of the Function keys.This identifies a Programmed key. See “Programmed Operations Keys” on page 29 for a complete description of the Function keys.Figure 1, Table 1, or “Navigation” on page 11 This identifies a reference to a figure, procedure, table, or section within this manual. “Introduction” This identifies a hyperlink to a primary topic.Notes are added to give more information, usually in a procedure.A caution means that damage to equipment is possible.A tip provides information that can assist you in performing a procedure.Note Notes are added to give more information, usually in a procedure.CAUTION A caution means that damage to equipment is possible.Tip A tip provides information that can assist you in performing a procedure.
SB67030 Deskset User’s Guide - Preface 13 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleProceduresThe procedures in this manual are contained on a single page, unless otherwise noted. Each page contains the topic heading and a procedure table as shown in Figure 2. The screen images appear in clockwise order as indicated by the numbers in Figure 2.Figure. 2 Sample ProcedureA warning means that injury or death is possible if the instructions are not obeyed.Table 1 Description of Text FormatsText Format DescriptionWARNING A warning means that injury or death is possible if the instructions are not obeyed.
SB67030 Deskset User’s Guide - Preface 14 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleAdditional DocumentationThis CD contains a complete documentation set for the SB67030 Deskset, SB67040 Remote Handset (Optional), 67020 Gateway, and the 7610 Cordless Headset (Optional). The documentation set includes;n67020 Gateway System Administrators Guiden7610 Cordless Headset User’s GuidenSB67040 Remote Handset User’s Guide
SB67030 Deskset User’s Guide - Installation 15 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCHAPTER1INSTALLATIONIntroductionThis chapter provides information for physically installing your SB67030 Desk Set. Configuring and setting up the features is cover in “Overview” on page 25. Installation consists of the following functions:1. “Initial Precautions” on page 162. “SB67030 Desk Set Components” on page 173. “Attaching Deskset Stand” on page 184. “” on page 195. “Wall Mounting” on page 216. “Technical Specification” on page 23Note For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
SB67030 Deskset User’s Guide - Installation 16 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleThe AT&T Small Business System (SBS) consists of a set of devices that work together to create a small-office telephone network. The AT&T SBS differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, The SBS connects to your office computer network to intelligently route traffic and handle calls..This (internet Protocol (IP)-based system integrates itself seamlessly into an existing Local Area Network (LAN). Once the Deskset phones are connected they find each other and automatically self-configure. Once configuration is complete, calls can be made between extensions within the private network. Additional telephony and network configuration is administered through a Browser-based User Interface (UI).To make external calls, a Public Switched Telephone Network (PSTN) Gateway must also be connected to the network. Each Gateway can connect up to four outside phone lines to the private Synapse network. Up to four Gateways can be connected to the system, providing up to 16 PSTN lines. In addition, each Deskset can be registered with a Cordless Handset or Headset, which extends functionality of the system to a portable device.Initial PrecautionsAvoid placing the telephone base too close to:nCommunication devices such as: television sets, VCRs, or other cordless telephones.nExcessive heat sources.nNoise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting.nExcessive dust sources such as a workshop or garage.nExcessive moisture.nExtremely low temperature.nMechanical vibration or shock such as on top of the washing machine or workbench.
SB67030 Deskset User’s Guide - Installation 17 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleSB67030 Desk Set ComponentsFigure 3 illustrates the components shipped with the SB67030 Desk SetFigure. 3 SB67030 Desk Set ComponentsDeskset Base Deskset Base Power Cable Ethernet Network CableHandset
SB67030 Deskset User’s Guide - Installation 18 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleAttaching Deskset StandThe SB67030 Desk Set operates either on the desktop or mounted on the wall. The desktop setup provides for two positions, Option 1 at 45° and Option 2 at 60°.To attach the deskset stand:1. Place the deskset base on a flat surface with the connector side towards you as illustrated in Figure 42. Place the stand on the base with the flexible tab side illustrated in Figure 4 away from you.3. Insert the solid tabs into the slots on the base for the desired option in the direction of the arrows as shown in Figure 44. Rotate the stand away from you until it rests against the base.and you hear a click as it locks into place.To remove the deskset stand:1. Place the deskset on a flat surface with the connector side towards you as illustrated in Figure 42. Press both flexible tabs at the same time.3. Rotate the stand towards from you until it disengages from the base.Figure. 4 Deskset Stand InstaStaDesksetOption 1Option 2Figure. 5 Deskset Stand TabsTabs
SB67030 Deskset User’s Guide - Installation 19 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCable ConnectionConnect the handset: 1. Plug the coiled handset cord into the handset jack on the left side of the telephone identified in Figure 6. 1. Plug the other end of the coiled handset cord into the handset, then hang up.To Connecting Power: 1. Plug the power adapter into the connector on the back of the deskset identified in Figure 7.2. Plug the power adapter into a power outlet not controlled by a wall switch.3. Observe that the keys flash and the LCD display illuminates.Figure. 6 Handset Plug ConnectorPlugFigure. 7 Power ConnectorDC Power
SB67030 Deskset User’s Guide - Installation 20 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTo connect the Ethernet CableIf you currently have a PC connected to the network:1. Unplug the RJ-45 ethernet network cable from your PC.2. Plug the RJ-45 ethernet network cable into the jack on the back of the deskset identified in Figure 8. 3. Plug an ethernet cable into the PC jack on the deskset.4. Plug the other end of the ethernet cable into the PC.If you do not have PC connected to the network:1. Plug the network cable into the jack on the back of the deskset identified in Figure 8.Figure. 8 Network ConnectionsNetwork PC
SB67030 Deskset User’s Guide - Installation 21 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleWall MountingThe telephone base comes with the bracket for desktop use (See “SB67030 Desk Set Components” on page 17). Wall mounting requires a telephone outlet wall mounting plate with mounting studs that you must purchase from a hardware or consumer electronics retailer. To attach the deskset stand:1. .Press the switchhook tab and slide it towards the top of the base as shown in Figure 9.2. Rotate the tab 180° as shown in Figure 10.3. Insert the tab back into the base.Figure. 9 Wall Mount DesksetSwithchookHandset TabFigure. 10 Wall Mount DesksetNote You will not need the bracket for wall mounting.
SB67030 Deskset User’s Guide - Installation 22 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTo mount the SB67030 Desk set:1. Plug the ethernet cable into the jack on the back of the deskset. 2. Plug the power adapter into the connector on the back of the deskset.3. Place the telephone base mounting plate above the mounting studs as shown in Figure 11.4. Slide the telephone base down until secure. 5. Plug the ethernet cable into the wall jack. 6. Plug the power adapter into a power outlet not controlled by a wall switch.Figure. 11 Mounting Brackets
SB67030 Deskset User’s Guide - Installation 23 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTechnical SpecificationTable 2 identifies the SB67030 Desk Set features and associated technical specifications.Table 2 Technical SpecificationsFeature SpecificationFrequency control Crystal controlled PLL synthesizerTransmit Frequency Cordless Handset: 1921.536-1928.448 MHZBase: 1921.536-1928.448 MHZChannel 5Nominal Effective Range Maximum power allowed by FCC and IC. Actual operating range might vary according to environmental conditions at the time of useSize Cordless Handset: 1.77 X 1.30 X 6.97 in (45 X 33 X 177 mm)Charger: 3.15 X 4.13 X 2.36 in (80 X105 X 60 mm)Base: 8.86 X 6.89 X 7.87 in (225 X 175 X 47 mm)Gateway: 13.4 X 8.07 X 1.85 in (340 X 205 X 47 mm)Weight Cordless Handset: 7.05 ounce (200g) (including battery)Charger: 7.05 ounce (200g) (including adapter)Base:59.96 ounce (1700g) (including adapter)Gateway:88.18 ounce (2500g) (including adapter)Power Requirements Handset:2.4V 550mAh Ni-MH batteryCharger:6V DC @ 200mA
SB67030 Deskset User’s Guide - Installation 24 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTypical Network ConfigurationsBase:5.1V DC @1700mAGateway:5.1V DC @1700mATable 2 Technical SpecificationsFeature Specification
SB67030 Deskset User’s Guide - Overview 25 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCHAPTER2OVERVIEWIntroductionThis s section provides a description of the functions and features of the SB67030 Deskset. The Deskset provides a user interface for the Business Telephone System. The complete telecommunications system includes:SB67020 System Gateway - The System Gateway provides control for system components and access to external communications networks. Use the Gateway to add and remove users. (See The System Gateway Administrators Guide).SB67030 Deskset - The Deskset provides up to 50 desk set user interface for the system..SB67040 Remote Handset (Optional)- The remote handset duplicates many of the Deskset features and provides a high degree of mobility.7610 Headset (Optional) - The headset replaces the deskset local handset to provide hands-free operation.
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 26 Figure 12 illustrates the AT&T Business System network diagram.Figure. 12 AT&T Business System NetworkThis chapter covers the following:1. “Display and Key Functions” on page 272. “Programmed Operations Keys” on page 293. “Call Appearance (CA)” on page 304. “Function Keys” on page 355. “Liquid Crystal Display (LCD) Screen” on page 286. “The Idle Screen” on page 41Laptop`Laptop`
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 27 Display and Key FunctionsFigure 13 identifies and describes the main display and key functional areas for the SB67030 DesksetFigure. 13 SB67030 Deskset LayoutLiquid Crystal Display (LCD)Provides the Graphical User Interface (GUI) for the business systemVoicemail IndicatorIlluminates when a message or messages has been receivedFunction Keysa complete set of standard deskset keys with a series of fixed-function keys for operation. The Predefined key’s function depends on the task being performed and are disabled for certain tasks.Quick Dialused to access quick dials. The 6 quick dial locations take their name/number from the directory entryCall Appearance and Programmed KeysA set of 9 programmed operation keys provides user interaction based on the LCD display activityCorded Handset
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 28 Liquid Crystal Display (LCD) ScreenFigure 14 identifies the basic elements and describes the call functions. of the Liquid Crystal Display. This display provides the user interface for the SB67030. Desk Set, and changes based on the task being performed. The initial screen (See “The Idle Screen” on page 41) displays when the system is first turned on or when there is no call activity. Figure. 14 LCD Screen DescriptionDateVisible at all times, in every screen in the format: 12:00AM Day MMM, DD, YYYY.Navigation ArrowsThe two navigation arrows display solid until animated. The arrows will change to an open arrow for 1 second and return to solid when you press the NAVIGATION key. DND or Call ForwardThe Do Not Disturb (DND) or Call forward indicator illuminates when one of these functions has been activated.Call Appearance IconsCall Appearance icons show call status, that compliment LED status indications. There will always be 5 displayed.Quick DialThis programmed key provides a two-touch quick dial feature. When pressed, it changes call appearance icons to directory or feature shortcuts. Programmed KeysA set of context-sensitive keys that provide user interaction based on the LCD display activity.Extension Number NameThe extension number and name display when in the Idle screen.New Calls New MessagesDisplays the name, number, and time of recently received calls that have not been acted upon.Identifies the existence of new messages and how many.Help
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 29 Programmed Operations KeysThe SB67030 Desk Set provides two sets of programmed operation keys, Call Appearance and Programmed, as illustrated in Figure 15. The keys function changes according to the current operation being performed. The five Call Appearance keys on the right side allow you to handle multiple calls. The system uses icons displayed on the LCD screen to identify operations for Call Appearance keys. The four programmed keys on the bottom handle operations based on the current function or task The current function of the Programmed keys is identified by a screen label. Figure. 15 Sample Call AppearanceCall Appearance KeysProgrammed Keys
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 30 Call Appearance (CA)Call Appearance feature illustrated in Figure 16, identifies the call information state of the call represented by five backlit CA keys and an associated icon. See “Call Appearance (CA) Icons” on page 31 for a complete description of the available icons. The deskset presents call information in-line with the call appearance programmed key at the side of the display. When there is an incoming call, the CA LED on the key flashes with the incoming ring. Figure. 16 Sample Call Appearance ScreenTimerCall InformationCall information consists of name and number fields for both incoming and outgoing calls. The following are cases in which the name field may not be displayed:nYou dial the outgoing call by entering digits nYou dial the outgoing call from Call Log, Redial, and Directory where there is no name information in the record nThere is no name information in the CID with an external incoming callCall Appearance IconCall Appearance LEDCall Appearance Keys
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 31 Call Appearance (CA) IconsThe SB67030 Desk Set displays call appearance icons at any given time for the five programmed operation keys, allowing you to handle multiple calls. Call Appearance icons show call status, and compliment the LED status indications in the programmed operation keys. There will always be five displayed to reflect the five call limit. If a sixth call comes in, that call will be forwarded to the CallFwd no answer setting, for example Voicemail. If the Corded Handset, Corded or Cordless headset, Speakerphone or Cordless handset goes off-hook, the next available call appearance icon will change. Table 3 on page 31 describes the available Call Appearance icons. Table 3 Call Appearance IconsIcon Function Description Icon Function DescriptionAvailable CA This icon displays for a free CA. Lifting the corded handset from the cradle changes the call appearance icon from Available CA to Active Call-Off-Hook.Ringing This Animation Behavior Icon flashes on 1 second, off 1 second, and on. Match ringing cadence during ring ON – flash at 100ms intervals.Active Call Off-HookThis icon indicates that the corded handset has been lifted from the cradle. Silenced Ring If the ringer is silenced, this icon appears during an incoming call instead of the incoming ring icon.Pre-dial This CA icon identifies user pre-dial digits prior to an off hook request. On Hold This Animation Behavior icon displays for call or conference on Hold. The animation sequence is the same as the Ringing icon.Conference This icon shows for all calls on conference Conference On HoldThis Animation Behavior icon displays for conference on Hold.Cordless Handset This icon indicates that the Cordless Handset is currently in control of operations.Headset This icon indicates that the Cordless Headset is currently in control of operation.
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 32 Call Appearance (CA) OperationWhen there is an incoming call, the Call Appearance LED flashes and a ring will be heard. A one-time two-second splash screen appears to notify you who is calling. The highlight will move automatically to an incoming call to bring attention to the event treating it as the highest priority. Press CANCEL to get out of the Feature List menu to view the CID info in the call appearance screen. Use one of the following methods to answer the call:1. Press the flashing CA key.2. Press the Answer key.3. Lift the receiver.4. Press SPEAKER to route audio to the speaker.5. Press HEADSET to route audio to headset output.The highlight will move automatically to another occupied CA when the current CA ends. The status of the call determines the available programmed operation keys. The following defines the Highlight auto-navigation priority based on the mode of the CA with (1) being the highest priority.1. Incoming ring2. Active Call 3. Pre-dial & Dial state4. Held CallsThe system fills Call Appearance slots from the top down for both incoming calls as well as outgoing calls. The system forces the incoming call to a free CA slot closest to the top. When you press a CA key in an unoccupied slot, the system will go off-hook in that CA slot. When all the Call Appearances are in use, you will not be able to gain a Call Appearance by lifting the receiver, or by pressing SPEAKER, or HEADSET. You will be notified of this condition and prompted to free up a Call Appearance.
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 33 You can park a held call, or unhold a call and then terminate it. If an incoming call event occurs when all the Call Appearance is full, the system applies the Call Forward No Answer setting to the incoming call. The default setting for Call Forward No Answer is to send the call to voicemail.Conferencing or transferring a call requires two CA slots (for Call A and Call B). If you do not want to transfer or conference one of the calls that are already held, there will not be enough slots available to make a new call. If an attempt to go off-hook is made by lifting the receiver, or by pressing SPEAKER, or HEADSET; the user will be prompted to free up a Call Appearance.When you are in a feature such as the Directory, Call Log, Redial, or Voicemail, pressing a Call Appearance key will not dial out a highlighted list entry. For example, if a number is highlighted in the Call Log, pressing the CA next to that entry will not call the listed number. Pressing a Call Appearance will reserve an available Call Appearance and the Call Appearance screen displays.
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 34 Call Appearance (CA) TimerThe Call Appearance Timer displays the length of the state of the call, such as how long the call has been held. The CA timer will always increase in one-second increments. If there are multiple calls displayed, all CA timers will increment in sync with each other. Table 4 lists and describes the CA operations. Table 4 Call Appearance Timer Mode DescriptionDial and Pre-dial The call timer will be active as long as the call is off-hook.From Dial: The CA timer starts as soon as the MMI Dialing rules have been met.From Pre-Dial: The CA timer starts as soon as an off-hook method is activated.From Held: The CA timer starts as soon as a call is unheld. From Park: Same timer rules as Held.From Incoming ring: The CA timer starts as soon as the call is in Active state (Audio active). The timer will start at zero.Active Call There is no Call timer during Dial or Pre-dial states.Held Call The CA timer will reset to zero. The Active time will be stored and added to the Active call timer once the call is unheld.Incoming Ring The call timer will start as soon as the Caller ID information is displayed on the screen.
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 35 Function KeysThe Function keys include the standard telephone numeric keys and a set of function keys defined in Figure 17 and Figure. 17 SB67030 Desk Set Function KeysMenuAccesses the configuration menu. Available in Idle only.RedialAccesses the outgoing call log.DirectoryAccesses the local directory.Call LogAccesses the incoming calls log.MessageAccesses the voicemail feature.HelpAccesses context-sensitive help.HoldPlaces current active call on hold.SpeakerRoutes audio to speakerphone. Can be used to go off-hook.MuteToggles mute on active call.VolumeIncreases/Decreases the ringer, audio, or call volume.HeadsetRoutes audio to headset. Can be used to go off-hook.CancelCancels the most recent operation and returns to previous function. NavigationMoves the cursor up/down/left/.right on the display. SelectSelects a highlighted option in most cases.Numeric keypad
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 36 Programmed KeysThe Programmed keys provide a variety of functions determined by the current user task. If you are working in call forwarding. the call function keys displayed will be different from those displayed if you are making a call.Programmed keys are located in the same position for consistency. This means that some key positions will remain blank. Some modes have more than four soft keys available. To view the additional keys, press the More 1/2 or More 1/3 keys. Table 5 shows soft key positions for most major modes.Table 5 Programmed Key By PositionMode Key 1 Key 2 Key 3 Key 4Idle DirectoryExtension List Call LogPre-Dial Redial Dial Voicemail
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 37 Play/Record GreetingIncoming RingQuick DialPagePark ListDND SettingsActive Call Held CallRegister/De RegisterTable 5 Programmed Key By PositionMode Key 1 Key 2 Key 3 Key 4
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 38 Table 6 provides an alphabetical list of the labels that appear above the Programmed keys.Table 6 Programmed Key Screen LabelsFunction Description Function DescriptionAdds an extension destination when forwarding a voicemail message. Rewinds message in playback mode.Answers incoming call. Forwards message in playback mode.Goes back to Idle. Toggles First and Last name sort in Directory and Extension list.Performs the backspace function. Opens the sort options menu in Directory.Initiates Call Forward. If the Cordless Handset is registered, locates handset.Cancels action and returns user to previous mode. Moves to next set of programmed operation keys. If this button is present, there are more than four programmed operation keys available. Numeric designation indicates current page. For example, More 1/2 indicates that user is on page one of two.Clears all entries. Moves to next set of programmed operation keys. If this button is present, there are more than four programmed operation keys available. Numeric designation indicates current page. More 1/3 indicates that user is on page one of three
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 39 Clears all new messages. Marks all new messages.Initiates a conference call. Creates a new entry.Confirms DND setting ON or OFF. Declines choice.Performs deletion of multiple records. Pages internal extensions.Performs a permanent deletion. Parks call.Removes an extension destination when forwarding a voicemail message. Goes to Park List.Deletes highlighted voicemail message in message list. Inserts a two-second pause in digit string or pauses message playback.De-registers Cordless Handset or Headset in registration menu. Plays recorded audio clip.Shows you more details for a particular entry. Plays all messages in Voicemail feature.Initiates Do Not Disturb. Plays message.Saves message annotation and goes to next step in message forward function. Records an audio clip.Drops selected call in conference. Registers Cordless Handset or Headset in registration menu.Table 6 Programmed Key Screen LabelsFunction Description Function Description
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 40 Allows you to change previously entered information. Retrieves a parked call.Ends conference, but keeps calls on hold. Saves information entered.Ends paging of extensions. Forwards voicemail message to selected extensions.Goes to Extension List. Sets the selected option as the default choice. Toggles First and Last name sort in Directory and Extension list. Stops recording of audio clip.Initiates Message Forward function. Stores number in local directory.Forwards incoming call to voicemail. Initiates transfer of a call.Silences ringer during incoming call event and either goes back to previous mode or goes to next incoming call. Transfer confirmation.Initiates recording of annotation when forwarding a voicemail message. Positive confirmation of choice.Conference confirmation.Table 6 Programmed Key Screen LabelsFunction Description Function Description
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 41 The Idle ScreenAll SB67030 Desk Set operation begin from the Idle screen shown in Figure 18. This screen is displayed when the Desk Set is first turned on or at the end of any operation such as completion of a call, or when the extension does not have any Active or Held Calls. “Liquid Crystal Display (LCD) Screen” on page 28 provides a complete description of the Idle screen operation. Customization functions can only be accessed from the Idle screen Figure. 18 The SB67030 Desk Set Idle ScreenTable 7 Idle Screen Programmed KeysKey Description Key Description Key Description Key DescriptionInitiates Do Not Disturb. Initiates Call Forward. Pages internal extensions. Moves to next set of programmed operation keys. Goes to Extension List. Goes to Park List.
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 42 Status Indication The upper right-hand corner area is reserved for displaying Major status messages, as shown inFigure 19and Figure 20. Status indicators appear in Idle and Call Appearance modes only. Voicemail, has it’s own set of status indicators.Figure. 19 Example of DND OnFigure. 20 Example of Call Forward OnStatus messages include: If more than one status indicator is active, the display will switch between each indicator. The status indicator will alternate every two seconds.ExtensionThe extension name and number will be shown when on the Idle screen. The extension and name can only be modified in the Web GUI application with the ADMIN login, not the USER login.nDND ON Appears if Do Not Disturb is on.nFWD ON Appears if Call Forward is on.nVMFull Appears if voicemail is full.n< 5 minimum Appears only in Voicemail feature to indicate less than five minutes recording time available
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 43 Keypad Data EntryKeypad Data Entry allows you use the dialing keys to enter alphabetical characters into a text field or search the Directory or Extension list based on the first character of the entry. Digits 2, 3, 4, 5, 6, and 8 have three assigned letters, while digits 7 and 9 have four assigned letters as shown in Figure 21. Pressing the dialing key once will enter the first letter, twice will enter the second letter, three times will enter the third letter. Pressing the key further will cycle through the letters again.If the list is sorted by First Name, the Deskset will search for the first letter of the First Name. If the list is sorted by last name, the Deskset will search for the first letter of the Last Name. The user may toggle between First Name and Last Name sort by pressing ./The “1” dialing key searches for a space. The “#” and “*” keys have been assigned special characters as shown in Figure 22. Pressing these keys will cycle through each special character in the order shown.Figure. 22 Special Character AssignmentNote Keypad Data Entry is available in the Directory and Extension list only12 345 67890ABC DEFGHI JKL MNOPQRS TUV WXYZOPER#*Figure. 21 Keypad Data Entry##&‘,-.@* !()*+?
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Overview 44 Search RulesTo search for a list entry:1. Press DIRECTORY to display the directory list.2. Press a dialling key in the Directory list cause the SB67030 Desk Set to search for either an exact match or the closest match as follows:lIf you press K [Press 5 twice] and an exact match is found, the highlight bar moves to that entry as shown in Figure 23. The highlighted entry appears at the top of the display regardless of its relative position within the list unless it falls in the bottom six entries of the list. If the entry falls in the bottom six, the highlighted entry will appear in its correct relative position.lIf you press L [Press 5 three times] and the SB67030 Deskset cannot find an exact match, the highlight bar will move to the entry with the closest alphabetical match as shown in Figure 24. The highlighted entry will appear in the middle of the display regardless of its relative position within the list unless it falls in the top or bottom three of the list. If the entry falls in the top or bottom three, the highlighted entry will appear in its correct relative position. Figure. 23 Exact MatchFigure. 24 Closest Match
SB67030 Deskset User’s Guide - Browser Interface 45 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCHAPTER3BROWSER INTERFACEIntroduction:You can configure certain functions of the AT&T Small Business System through the Browser Interface that is embedded in every SB67030 Desk Set and SB67020 Gateway. All global settings, as well as the System Directory, are distributed across the network. The Browser Interface consists of web pages with editable settings. Changes made on the WebUI are transmitted to all Desksets when applied. If changes are being made on the Deskset and WebUI simultaneously, a first-come-first-serve policy on resource allocation will apply. As system configuration is session based, changes will only be transmitted globally when the session ends (either by pressing “Save” on the Deskset, or clicking “Apply” on the WebUI). If the user types an invalid value into one of the fields on the web page, clicking “Apply” will not save the page. An error message will be generated and displayed at the top of the page. The field with the incorrect value will be highlighted, as shown below.CAUTION In most cases there are multiple settings on one page. Changing a setting does not instantly apply the new value. Pressing the “Apply” button will save all changes on that page.
SB67030 Deskset User’s Guide - Browser Interface 46 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleAccessing the User Interface (UI)To access the Browser Interface:1. Press MENU.2. Press the down NAVIGATION button to highlight Deskset Information and press SELECT, or press 4.3. Find your IP Address, as shown in Figure 25 the Deskset Information screen.4. On your computer, open your preferred Internet Browser such as Internet Explorer, Firefox, Safari, or Chrome.5. Type in the Deskset IP address in the address bar and press Enter. Note that the IP address of any Deskset or Gateway on the Synapse network can be used for access.6. You will go to a Login screen, as shown below.7. Enter in your administrator User ID and password, then click Login.8. If this is the first time using the WebUI, type “admin” in the User ID field and “12345” in the password field, then click Login. You may change your User ID and password once you are logged in.Note: Logging in as administrator allows you to configure global settings. Logging in as a user will allow you to access local phone settings only. .Figure. 25 Menu - Deskset SettingsIP AddressFigure. 26 Menu - Deskset Settings
SB67030 Deskset User’s Guide - Browser Interface 47 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleFigure. 27 Menu - Deskset Settings
SB67030 Deskset User’s Guide - Browser Interface 48 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCall Forward-No Answer SettingsOnly a system administrator may alter Call Forward-No Answer (CFNA) settings. CFNA may also be configured on the Deskset. Log in as administrator.Click Phone Settings in the left navigation menu.Click Basic Settings.Locate “Call Forward No Answer Settings:” and make your selections from the following options:Call Forwarding On / Off: Turns CFNA on or off. Caution: Turning CFNA off will cause the Deskset to ring continuously until the far-end caller hangs up.Target Type: Voicemail / Extension / Line.Seconds before forwarding. The user may select a range from 5 to 45 seconds (in five-second increments).Extension / External Line Target Number. Enter target extension and external line numbers hereFigure. 28 Menu - Deskset Settings
SB67030 Deskset User’s Guide - Browser Interface 49 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleEditing Quick Dial Entries
SB67030 Deskset User’s Guide - Browser Interface 50 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTo add or edit Quick Dial entries,Log in as user or administrator.Click Phone Settings in the left navigation menu.Click QuickDial Keys.Note: If logged in as administrator, you may select which individual exteneditFill out name and number fields.The associated Call Appearance icons indicate which Call Appearance keysused. Due to limited space on the Deskset display, names will be truncateellipses if they do not fit on the Deskset display. If both name and numbeare left blank, then the Deskset display will show <Empty> next to the CaAppearance.Click Apply.
SB67030 Deskset User’s Guide - Setup Menus 51 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCHAPTER4SETUP MENUSIntroductionYour SB67030 Desk Set ships with a factory or default settings for a variety of settings in the following categories:1. “Setup Menus” on page 522. “Deskset Settings” on page 543. “User Settings” on page 594. “Admin Settings” on page 775. “Deskset Information” on page 916. “Setting up Do Not Disturb” on page 92
SB67030 Deskset User’s Guide - Setup Menus 52 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleSetup MenusAll SB67030 Desk Set operation begin from the Idle screen shown in Figure 29. This screen displays when the Desk Set is first turned on or at the end of any operation such as completion of a call, or when the extension does not have any Active or Held calls.See “Liquid Crystal Display (LCD) Screen” on page 28 for a complete description of the Idle screen operation. Customization functions can only be accesses from the Idle screen.
SB67030 Deskset User’s Guide - Setup Menus 53 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleFigure. 29 The SB67030 Desk Set Idle ScreenTo access the SB67030 Deskset setup menus:1. Press MENU and observe that the Menu screen shown in Figure 30 displays.2. To display the Deskset Settings menu press SELECT . or press 1 on the keypad.3. Go to “Deskset Settings” on page 54 for further instructions.4. To display the User Settings menu press the down NAVIGATION arrow once to move the highlight and press SELECT , or press 2 on the keypad.5. Go to “User Settings” on page 59 for further instructions.6. To display the Admin Settings menu press the down NAVIGATION arrow twice to move the highlight and press SELECT , or press 3 on the keypad.7. Go to “Admin Settings” on page 77 for further instructions.8. To display the Deskset Information menu press the down NAVIGATION arrow three times to move the highlight and press SELECT , or press 4 on the keypad.9. Go to “Deskset Information” on page 91 for further instructions\++.Figure. 30 Menu Screen
SB67030 Deskset User’s Guide - Setup Menus 54 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleDeskset SettingsThe Deskset Settings menu provides access to the four functions and the related submenus listed in Table 8.To display the Deskset Settings men:1. Press MENU and observe that the Menu screen shown in Figure 30 on page 53 displays.2. To display the Deskset Settings menu shown in Figure 32 press SELECT . or press 1 on the keypad.Table 8 Deskset Settings Menu StructureFunction Submenu1. “Display” on page 55 1. Contrast [1-9]2. Backlight Hi/Lo/Off]2. “Sounds” on page 56 1. Ring Volume [0-8]2. Ringtones [1-9]3. Key Beeps [On-Off]3. “Language” on page 57 1. English (Preset)2. Francais3. Espanol4. “Preferred Audio” on page 58 1. Speakerphone (Set)2. HeadsetFigure. 32 Menu - Deskset Settings
SB67030 Deskset User’s Guide - Setup Menus 55 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleDisplayThe Display menu provides the ability to adjust your SB67030 Desk Set LCD contrast and backlight.To access the Display menu:1. Press SELECT to display the Deskset Settings menu shown in Figure 32 on page 54.2. Press SELECT . or press 1 on the keypad to access the Display menu shown in Figure 33.3. To set the desired Contrast level from 1 to 9 press the left or right NAVIGATION arrow. The default is 3.4. To set the desired Backlight level press 2 on the keypad.OR5. Press the down NAVIGATION arrow to move the highlight and press SELECT .6. Press the left or right NAVIGATION arrow to cycle through Hi, Lo, or Off. The default is Hi.7. Press to accept the adjustments and return to the Deskset Settings menu shown in Figure 32 on page 54.Figure. 33 Display Menu
SB67030 Deskset User’s Guide - Setup Menus 56 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleSoundsThe Sounds menu provides the ability to set the ring volume, pick one of nine Ringtones, or turn key beeps on and off. To access the Sounds customization function submenus:1. Press MENU to display the Menu screen shown in Figure 30 on page 53 displays.2. Press SELECT to display the Deskset Settings menu shown in Figure 34.3. Press 2 on the keypad or press the down NAVIGATION arrow to move the highlight to Sounds.4. Press SELECT and observe that the Sounds menu shown in Figure 35 appears.5. To adjust the Ring Volume from 0 to 9, press the left or right NAVIGATION arrow. The default is 1. Decreasing the volume to zero turns off the ringer. The ringer will sound as adjusted.6. To choose Ringtones, press 2 on the keypad or press the down NAVIGATION once and press SELECT .7. To select the desired one of nine ringtones press the left or right NAVIGATION arrow.The default is 4. The ringtone will play when selected.8. To turn the Key Beeps On or Off, press 3 on the keypad or press the down NAVIGATION arrow twice to highlight Key Beeps. 9. Press the left or right NAVIGATION arrow to select On or Off. The default is On.10. Press to accept the adjustments and return to the Deskset Settings menu shown in Figure 32 on page 54.Figure. 34 SoundsFigure. 35 Sounds Menu
SB67030 Deskset User’s Guide - Setup Menus 57 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleLanguageThe Language menu enables your SB67030 Desk Set to display information in English, French, or Spanish.To access the Language customization function submenus:1. Press MENU and observe that the Menu screen shown in Figure 30 on page 53 displays.2. Press SELECT to display the Deskset Settings menu shown in Figure 32 on page 54.3. Press 3 on the keypad or press the down NAVIGATION arrow twice to move the highlight to Language and press SELECT as shown in Figure 36.4. Observe that the Language menu shown in Figure 37 appears.5. Press 1, 2, or 3 on the keypad or press the down NAVIGATION arrow to select the desired language.6. Press to set the desired language as the default preference.7. Observe that all on-screen text displays in the chosen language.8. Press to accept the changes and return to the Deskset Settings menu shown in Figure 32 on page 54.igure. 36 Deskset Settings - LanguageFigure. 37 Language Menu Function
SB67030 Deskset User’s Guide - Setup Menus 58 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroublePreferred AudioThe Preferred Audio menu allows you to set the audio preference to headset or speakerphone. Lifting the handset takes first priority in all instances.To access the Language customization function submenus:1. Press MENU and observe that the Menu screen shown in Figure 30 on page 53 displays.2. Press SELECT to display the Deskset Settings menu shown in Figure 32 on page 543. Press 4 on the keypad or press the down NAVIGATION arrow three times to move the highlight to Preferred Audio Mode as shown in Figure 38, and press SELECT .4. Observe that the Preferred Audio Mode menu shown in Figure 39 appears.5. Press 1 or 2 on the keypad or press the down NAVIGATION arrow and press SELECT to select the desired setting.6. Press to set your audio preference.7. Press to accept the selection and return to the Deskset Settings menu shown in Figure 32 on page 54.Figure. 38 Deskset Settings - AudioNote Once the preference is set pressing a Call Appearance key will take the system Off Hook via the preferred method. If the headset is not available, the Deskset will go Off Hook via speakerphone. If you are on a call, pressing the Call Appearance will route the audio to the preferred audio setting. Lifting the handset while on a call via speakerphone or headset will re-route audio to the handset.Figure. 39 Preferred Audio Menu
SB67030 Deskset User’s Guide - Setup Menus 59 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleUser SettingsThe User Settings menu provides the ability to modify the functions listed in Table 9 on page 60.To display the User Settings menus:1. Press MENU and observe that the Menu screen shown in Figure 40 displays.2. To display the User Settings menu press the down NAVIGATION arrow once to move the highlight and press SELECT , or press 2 on the keypad.3. Observe that the Enter User Password screen shown in Figure 41 displays.4. Enter the user password and press SELECT .5. Use the key to correct errors.6. Press at any time to cancel all entries.7. Observe that the User Settings menu shown in Figure 42 on page 60 displays.Figure. 40 Menu Figure. 41 User Password
SB67030 Deskset User’s Guide - Setup Menus 60 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTable 9 Deskset Menu - User SettingsFunction Submenu1.“Greetings” on page 61 1.Current Greeting (Primary/Alternate/Pre-Set)2. Play or record Primary Greeting3. Play or record Secondary Greeting4. Play Pre-Set Greeting2.“Call Forwarding All” on page 63 1. Call Forward All Target (Ext/VM/Lime)2. to Ext: xxx3. to Line: xxx-xxx-xxxx3.“Voicemail Memory” on page 68 Shows remaining minutes left in Voicemail4. “Name Recording” on page 69 Current Name (Personal/Pre-Set)Play/Rec Personal NamePlay/Rec Personal Name5.“Cordless Registration” on page 72 Handset (Not registered)Headset (Not registered)6.“Password” on page 75 1. Set/Change Password2. Clear PasswordFigure. 42 Menu - User Settings
SB67030 Deskset User’s Guide - Setup Menus 61 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleGreetingsThe Message Greeting menu provides the ability to play or record a primary and alternate greeting, play the Pre-set Greeting, and determine which of three greetings will be used. To access the Message Greeting menus:1. Perform the procedure in “User Settings” on page 59 to display the User Settings menu.2. Press 1 on the keypad or press SELECT and observe that the Message Greetings menu shown in Figure 43 appears.3. Press the left or right NAVIGATION arrow to select the Primary or Alternate greeting.4. Press Save to select the greeting and the system will check to see if the selected greeting has been recorded. If the greeting has been recorded, you will return to the User Settings menu shown in Figure 42.5. If a greeting has not been recorded the splash screen shown in Figure 44 appears and the Pre-Set greeting will be used.6. To play the pre-set greeting press 4 on the keypad or press the down NAVIGATION arrow three times to move the highlight to Play Pre-Set Greeting and press SELECT .7. Press the Play to play the greeting. 8. To record a new greeting see “Recording A Greeting” on page 62.Figure. 43 Message GreetingsNote You cannot delete or record over the Pre-Set Greeting. See “Recording A Greeting” on page 62.Figure. 44 Greeting Not Recorded
SB67030 Deskset User’s Guide - Setup Menus 62 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleRecording A GreetingYour SB67030 Desk Set provides the ability to record a greeting up to 60-seconds long. The procedure for recording a Primary and Secondary greeting are the same.To record either a Primary or Alternate greeting:1. Perform the procedure in “User Settings” on page 59.2. Press 1 on the keypad or press SELECT and observe that the Message Greetings menu shown in Figure 43 on page 61 appears.3. Press 2 (Primary) or 3 (Alternate) on the keypad or press the down NAVIGATION arrow to move the highlight, and press SELECT .4. Observe that the Play/Rec Greeting display shown in Figure 45 or Figure 46 appears.5. Press and observe that changes to and the word RECORDING displays.6. Begin recording your message and press Stop when you are finished. 7. Press to review the message.8. Press to return to the Message Greetings menu shown in Figure 43 on page 61.Figure. 45 Record a Primary GreetingFigure. 46 Record a Secondary Greeting
SB67030 Deskset User’s Guide - Setup Menus 63 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCall Forwarding AllThis setting controls the destination of unconditional Call Forward. To turn Call Forward All on or off, press CallFwd when in Idle, held calls, or Active mode. When activated, Call Forward All over-rides the Call Forward-No Answer setting. If Call Forward All is off, then the Call Forward-No Answer setting applies. Set the Call Forward-No Answer in “Admin Settings” on page 77sTo determine the Call Forward settings:1. Perform the procedure in “User Settings” on page 59.2. Press the down NAVIGATION arrow once to move the highlight to Call Forward All as shown in Figure 47 and press SELECT ,OR3. Press 2 on the keypad.4. Observe that the Call Forward All menu shown in Figure 48 displays. 5. Press the left or right NAVIGATION key to toggle the setting to one of the following targets:a. “Call Fwd All Voicemail (VM)” . as shown in Figure 48.b. “Call Fwd All - Extension” c. “Call Fwd All - Outside Line”6. Verify that the indicator illuminates on the Idle screen and a call forward splash screen appear as shown in “Call Forward Notification” on page 67.Figure. 47 User Settings - Call FWDFigure. 48 Call Forward All
SB67030 Deskset User’s Guide - Setup Menus 64 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCall Fwd All Voicemail (VM) Forwarding all calls to voicemail is the default option.To set Call Forward All to go to Voicemail:1. Perform the procedure in “Call Forwarding All” on page 63.2. Press the left or right NAVIGATION key to toggle the setting to as shown in Figure 49.3. Press to confirm the change and return to the User Settings menu shown in Figure 47 on page 63.lActivating the Call Forward All setting causes all incoming calls to be re-directed to Voicemail. The Deskset will not ring but displays the splash screen shown in Figure 50 to notify you that the call was forwarded. lThe Deskset will not record the call in the Call Log unless the caller leaves a message. A call with an associated message will be recorded in the Call Log, but will not be tagged as NEW.lIf Call Forward All is activated, the FWD ON status notification appears in Idle mode.lSetting Call Forward All sets the Call Forward-No Answer settings to OFF.Figure. 49 Call Forward - VMFigure. 50 Call Forward - VM Splash
SB67030 Deskset User’s Guide - Setup Menus 65 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCall Fwd All - Extension To set Call Forward All to go to a desired extension:1. Perform the procedure in “Call Forwarding All” on page 63.2. Press the left or right NAVIGATION key to toggle the setting to as shown in Figure 513. Press the down NAVIGATION key to move to the to Ext: editable field. A blinking cursor appears in the number field as shown in Figure 52.4. Enter in a valid extension using the dialing keys. 5. Press to confirm the change and return to the User Settings menu shown in Figure 47 on page 63.lIf an invalid, or no extension has been entered, an Invalid Extension Number splash appears as shown and you will remain in the Call Forward All screen.Figure. 51 Call Forward All - ExtensionFigure. 52 Enter Extension
SB67030 Deskset User’s Guide - Setup Menus 66 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCall Fwd All - Outside LineTo set Call Forward All to go to an outside line:1. Perform the procedure in “Call Forwarding All” on page 63.2. Press the left or right navigation key to toggle the setting to as shown in Figure 533. Press down navigation key to move to the to Line: editable field. A blinking cursor will appear in the number field as shown in Figure 54.4. Enter in a valid outside phone number using the dialing keys. 5. Press to confirm the change and return to the User Settings menu shown in Figure 47 on page 63.lCalls may be forwarded to an outside line only if this function is enabled in the Admin Settings. If Call Fwd/Transfer to outside line has been disabled, then an error splash appears.lActivating Call Forward All re-directs the call to the assigned phone number. The Deskset will not ring but a splash appears notifying the user that the call was forwarded. The Deskset will not record the call in the Call Log. The target extension will receive the incoming call with the CID of the original caller with no indication that it is a forwarded calllIf Call Forward All is activated, the FWD ON status notification appears in Idle mode.Figure. 53 Call Forward All - LineFigure. 54 Call Forward Line
SB67030 Deskset User’s Guide - Setup Menus 67 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCall Forward Notification1. Call Fwd All Voicemail (VM) notification2. Call Fwd All - Extension indication3. Call Fwd All - Outside Line Notification
SB67030 Deskset User’s Guide - Setup Menus 68 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleVoicemail MemoryTo access the Voicemail Memory screen:1. Perform the procedure in “User Settings” on page 59.2. Press 3 on the keypad or press the down NAVIGATION arrow twice to move the highlight to Voicemail Memory as shown in Figure 55 and press SELECT .3. Observe that the Voicemail Memory menu shown in Figure 56 appears.4. The Voicemail Memory screen displays the remaining minutes left for recording a message in Voicemail. This screen is for informational purposes only.5. Press to return to the User Settings menu shown in Figure 40.Figure. 55 User Settings - VoicemailFigure. 56 Voicemail Status
SB67030 Deskset User’s Guide - Setup Menus 69 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleName RecordingTo access the Name Recording:1. Perform the procedure in “User Settings” on page 59.2. Press 4 on the keypad or press the down NAVIGATION arrow three times to move the highlight to Name Recording as shown in Figure 57 and press SELECT .3. Observe that the Name Recording menu shown in Figure 58 appears.4. Press 1 on the keypad or press the up or down NAVIGATION arrow to highlight Name Selected.5. Press the left or right NAVIGATION arrow to select Personal name.6. Press the system will check to see if the personal name has been recorded. If it has, the User Settings menu displays. If it has not, a splash screen appears informing you that the personal name has not been recorded and to Press 4 to record your name or the Pre-Set name will be used.7. Pressing 4 displays the Name Recording menu shown in Figure 58 8. To record your personal name see “Personal Name Recording” on page 709. To play the Pre-set name see “Pre-Set Name” on page 71.Figure. 57 User Settings - NameFigure. 58 Name Recording
SB67030 Deskset User’s Guide - Setup Menus 70 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroublePersonal Name RecordingTo play/record a personal name:1. Follow the To access the Name Recording: procedure page 69.2. Press 2 on the keypad or press the down NAVIGATION arrow to move the highlight to Play/Rec Personal Name.3. Press SELECT and observe that the Play/Rec Name menu shown in Figure 59 appears.4. Press the programmed key.5. The key changes to . lYou are limited to a 10-second recording – Recording will stop automatically if the limit is exceeded. 6. Press the key when you are finished recording. The screen changes to display and . 7. Press to review the name recording.8. Press when your review is complete and the User Settings menu displays.Figure. 59 Play/Rec NameFigure. 60 Name Recording
SB67030 Deskset User’s Guide - Setup Menus 71 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroublePre-Set NameTo play the Pre-Set name:1. Perform the “To display the User Settings menus:” procedure on page 59.2. Press 3 on the keypad or press the down NAVIGATION arrow twice to move the highlight to Play Pre-Set Name as shown in Figure 61.3. Press SELECT and observe that the Pre-Set Name menu shown in Figure 62 appears.4. Press to listen to the Pre-Set Name. The Pre-Set Name is “Extension XXX”, with X being the extension number. This voice tag will be generated from the voice library5. Press when your review is complete and the User Settings menu displays.Figure. 61 Pre-Set NameFigure. 62 Pre-Set Name
SB67030 Deskset User’s Guide - Setup Menus 72 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCordless RegistrationTo access the Cordless Registration function:1. Perform the “To display the User Settings menus:” procedure on page 59.2. Press 5 on the keypad or press the down NAVIGATION arrow four times to move the highlight to Cordless Registration as shown in Figure 63.3. Press SELECT and observe that the Cordless Registration menu shown in Figure 64 appears.4. Press 1 or press SELECT to register or deregister the Handset.5. Press 2 or press the down NAVIGATION and press SELECT to register or deregister the Headset.6. See “To register a cordless device:” on page 73.7. See “To deregister a cordless device:” on page 74.Figure. 63 User Settings CordlessNote Only one Cordless Handset or Headset can be registered with the Deskset.Figure. 64 Cordless RegistrationWARNING The registration process must also be initiated on the Handset otherwise registration cannot proceed. It does not matter which device starts the registration process first.
SB67030 Deskset User’s Guide - Setup Menus 73 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleRegister a Cordless DeviceThe following procedure describes registering the Cordless Handset, the process is identical for the Cordless HeadsetTo register a cordless device:1. Perform the “To access the Cordless Registration function:” procedure on page 72.2. Press 1 or press SELECT to display the Cordless Handset Registration menu shown in Figure 65.3. Press and observe that the Registration in Progress splash screen appears while the Deskset searches for the Handset (See Figure 66). 4. Observe that the Cordless Handset Registration screen displays Cordless Handset is currently Registered. 5. Press , to return to the Cordless Registration screen (See Figure 64 on page 72).Figure. 65 Handset Not RegisteredFigure. 66 Registration in Progress
SB67030 Deskset User’s Guide - Setup Menus 74 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleDeregister a Cordless DeviceTo deregister a cordless device:1. Perform the “To access the Cordless Registration function:” procedure on page 72.2. Press 1 or press SELECT to display the Cordless Handset Registration menu shown in Figure 67.3. Press and a confirmation splash screen appears (See Figure 68).4. Press to confirm deregistration (See Figure 68).5. Observe that the Cordless Handset Registration screen displays Cordless Handset is currently Not Registered. lThe Cordless Handset must also deregister itself from the Deskset to complete the deregistration process.Figure. 67 Handset RegisteredFigure. 68 Deregistration Confirmation
SB67030 Deskset User’s Guide - Setup Menus 75 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroublePasswordNote The User Settings menu contains six entries. To view the Password entry it is necessary to press the down NAVIGATION arrow.To access the Password function:1. Perform the “To display the User Settings menus:” procedure on page 59.2. Press 6 on the keypad or press the down NAVIGATION arrow five times to move the highlight to Password as shown in Figure 69.3. Press SELECT and observe that the Password menu shown in Figure 70 appears.4. Press 1 or SELECT to set or change the password (See “To change the user Password” on page 76).5. Press 2 or the down NAVIGATION arrow and press SELECT to clear the user password.6. If you chose Clear User Password a confirmation screen appears.7. Press the to confirm password deletion.8. The system returns to the Password screen. Once the password has been cleared, password entry will no longer be necessary for User Settings and Voicemail.Figure. 69 User Settings - PasswordFigure. 70 Password
SB67030 Deskset User’s Guide - Setup Menus 76 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleChange User PasswordTo change the user Password1. Perform the “To access the Password function:” procedure on page 75.1. Press 1 or SELECT to access the Set/Change Password screen shown in Figure 71.2. Use the dialing keys to enter a password and press SELECT , or press the down navigation key. 3. Press to correct errors, or the to start over.4. Enter in the new password again to confirm.5. Press to accept the change. The Password Saved splash screen appears and you return to the User Settings menu shown in Figure 42 on page 60.Figure. 71 Set/Change PasswordFigure. 72 Password SavedNote Passwords must be a minimum of four digits and a maximum of six.
SB67030 Deskset User’s Guide - Setup Menus 77 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleAdmin SettingsTo display the Admin Settings menu1. Press MENU and observe that the Menu screen shown in Figure 30 displays.2. To display the Admin Settings menu shown in Figure 74 press the down NAVIGATION arrow to move the highlight and press SELECT , or press 3.Table 10 Deskset Menu - Admin SettingsFunction Submenu1.“Call Fwd - NA” on page 78 1. Call Forward All Target (Ext/VM/Lime)2. to Ext: xxx3. to Line: xxx-xxx-xxxxCall Fwd-NA Delay <5/10/15/20…45>2.“Fwd/Trans to line” on page 823.“Restore Default Settings” on page 834. “Event Log” on page 84 Shows event log5.“IP Settings” on page 85 1. IP Configuration <Auto/Static>2. Set/Edit Static IP3. IP Status6. “Reset User Password” on page 897.“Software Upgrade” on page 90 Software upgrade screenFigure. 74 Admin Settings
SB67030 Deskset User’s Guide - Setup Menus 78 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCall Fwd - NATo access Call Forward No Answer:1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 1 or SELECT , and observe that the Call Fwd - NA Settings menu shown in Figure 75 displays.3. Press the left or right NAVIGATION key to toggle the setting to one of the following targets:a. “Call Forward - No Answer to Voicemail” . on page 79.b. “Call Forward - No Answer to an Extension” on page 80c. “Call Forward - No Answer to an Outside Line” on page 814. Verify that the indicator illuminates on the Idle screen and a call forward splash screen appear as shown in “Call Forward Notification” on page 67Figure. 75 Call Fwd NA SettingsNote This setting controls the Call Forward-No Answer destination. The default setting is Call Fwd-NA to Voicemail. If Call Forward All is on, these settings will not apply.
SB67030 Deskset User’s Guide - Setup Menus 79 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCall Forward - No Answer to VoicemailTo forward all unanswered calls to Voicemail:1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 1 or SELECT , and observe that the Call Fwd - NA Settings menu shown in Figure 75 displays.3. Press the left or right NAVIGATION key until . is highlighted as shown in Figure 76.4. Press the down NAVIGATION key three times to highlight Call Fwd-NA Delay.5. Press the left or right NAVIGATION key to adjust the delay in five-second increments.6. Press to accept the change and display the Admin Settings menu 7. Observe that the Call Fwd - NA Confirmation screen shown in Figure 77 displays when a call is received.Figure. 76 Call Fwd NA SettingsFigure. 77 Call Fwd NA ConfirmationNote The minimum delay is five seconds and the maximum delay is 45 seconds. The default setting is 30 seconds.
SB67030 Deskset User’s Guide - Setup Menus 80 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCall Forward - No Answer to an ExtensionTo forward all unanswered calls to an extension:1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 1 or SELECT , and observe that the Call Fwd - NA Settings menu shown in Figure 75 displays.3. Press the left or right NAVIGATION key until . is highlighted as shown in Figure 78.4. Press the down NAVIGATION key to move to the to Ext: editable field. A blinking cursor appears in the number field.5. Enter in a valid extension using the dialing keys. 6. Press the down NAVIGATION key to highlight Call Fwd-NA Delay.7. Press the left or right NAVIGATION key to adjust the delay in five-second increments.8. Press to accept the change and display the Admin Settings menu 9. Observe that the Call Fwd - NA Confirmation screen shown in Figure 79 displays when a call is received.Figure. 78 Call Fwd NA SettingsFigure. 79 Call Fwd NA ConfirmationNote The minimum delay is five seconds and the maximum delay is 45 seconds. The default setting is 30 seconds.
SB67030 Deskset User’s Guide - Setup Menus 81 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCall Forward - No Answer to an Outside LineTo forward all unanswered calls to an outside line1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 1 or SELECT , and observe that the Call Fwd - NA Settings menu shown in Figure 75 displays.3. Press the left or right NAVIGATION key until . is highlighted as shown in Figure 78.4. Press the down NAVIGATION key to move to the to Line: editable field. A blinking cursor appears in the number field.5. Enter in a valid phone number using the dialing keys. 6. Press the down NAVIGATION key to highlight Call Fwd-NA Delay.7. Press the left or right NAVIGATION key to adjust the delay in five-second increments.8. Press to accept the change and display the Admin Settings menu 9. Observe that the Call Fwd - NA Confirmation screen shown in Figure 81 displays when a call is received.Figure. 80 Call Fwd NA SettingsFigure. 81 Call Fwd NA ConfirmationNote The minimum delay is five seconds and the maximum delay is 45 seconds. The default setting is 30 seconds.
SB67030 Deskset User’s Guide - Setup Menus 82 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleFwd/Trans to lineThe system administrator may enable or disable the ability to forward or transfer a call to an outside line. This function is enabled by default. Disabling this function will prohibit the user from sending a call to an outside line via the Gateway.To toggle the Forward/Transfer to an outside line:1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 2 on the keypad. or press the down NAVIGATION arrow to move the highlight to Fwd/Trans to Line and press SELECT ,3. Observe that the Fwd/Trans to line menu shown in Figure 82 displays. 4. Press the left or right navigation key to toggle the setting from [Enabled] to [Disabled]. as shown in Figure 83.5. Press to accept the changes and return to the Admin Settings menu shown in Figure 74 on page 77.Figure. 82 Fwd/Trans to lineFigure. 83 Toggle Fwd/Trans
SB67030 Deskset User’s Guide - Setup Menus 83 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleRestore Default SettingsTo restore the default settings:1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 3 on the keypad or press the down NAVIGATION arrow to highlight the Restore Default Settings and press SELECT to display Figure 84.3. Press to confirm.Figure. 84 Restore Default
SB67030 Deskset User’s Guide - Setup Menus 84 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleEvent LogTo access the Event Log:1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 4 on the keypad or press the down NAVIGATION arrow to highlight Restore Default Settings and press SELECT to display Figure 85.3. Press the up or down NAVIGATION arrow to view logged events that are not shown on-screen. To clear the Event Log:1. With the Event Log shown in Figure 85 displayed, press .2. The confirmation screen shown in Figure 86 appears.3. Press to confirm deletion.4. All events in the Event Log are cleared and the system displays an empty Event Log. Figure. 85 Admin Settings - Event LogNote The text is not circular so when you reach the end of the available text, pressing the down NAVIGATION key will do nothing. If you are at the top of the page, pressing the up NAVIGATION key will do nothing.Figure. 86 Admin Settings - Event LogNote This screen is for informational purposes only.
SB67030 Deskset User’s Guide - Setup Menus 85 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleIP SettingsTo display the IP status:1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 6 on the keypad or press the down NAVIGATION arrow to highlight IP Settings and press SELECT .3. Observe that the IP Settings menu shown in Figure 87 displays.4. Perform one of the following:a. Press 1 on the keypad or press SELECT and observe that the IP Configuration menu shown in Figure 88 on page 86 appears.b. Press 2 or on the keypad or press the down NAVIGATION arrow to move the highlight, and press SELECT and observe that the Set/Edit Static IP menu shown in Figure 89 on page 87 appears.c. Press 3 on the keypad or press the down NAVIGATION arrow to move the highlight, and press SELECT and observe that the IP Status menu shown in Figure 88 on page 86 appears.Tip IP Address format: Each octet of the IP address ranges from 0 to 255. The system will, however, not check for the accuracy of the address entered. you can enter single or double digits and do not need to use zeros as place-markers. For example, enter “192.168.0.1” instead of “192.168.000.001”Figure. 87 IP Settings
SB67030 Deskset User’s Guide - Setup Menus 86 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleIP ConfigurationTo access the IP Configuration menu and edit the IP Address:1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 6 on the keypad or press the down NAVIGATION arrow to highlight IP Settings and press SELECT .3. Observe that the IP Settings menu shown in Figure 87 on page 85 displays.4. Press the left or right NAVIGATION arrow to toggle between [Auto] and [Static].5. Press to accept the changes and return to the Admin Settings menu shown in Figure 74 on page 77.Figure. 88 IP Configuration
SB67030 Deskset User’s Guide - Setup Menus 87 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleSet/Edit Static IP.To access the IP Configuration menu and edit the IP Address:1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 6 on the keypad or press the down NAVIGATION arrow to highlight the IP Settings and press SELECT . The menu shown in Figure 87 on page 85 displays.3. Press 2 on the keypad or press the down NAVIGATION arrow to highlight the Set/Edit Static IP and press SELECT .4. The Static IP Edit menu shown in Figure 89 displays.5. Enter in digits using dialing keys. There is a 12-digit limit on the number field (not including dots). 6. Press the up or down NAVIGATION arrow to cycle through the four different fields.7. Press to accept the changes and return to the Admin Settings menu shown in Figure 74 on page 77.Note When enters the edit mode for the first time, the cursor will be positioned at the beginning of the top field. If all the fields have been filled, the cursor will be positioned at the end of the top field.Figure. 89 Set/Edit Static IPNote Pressing the hash (#) will insert a dot. Pressing when the cursor is positioned next to a dot will delete the dot and the digit to the left of the dot.
SB67030 Deskset User’s Guide - Setup Menus 88 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleIP StatusThis screen is for informational purposes only.To access the IP Configuration menu and edit the IP Address:1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 6 on the keypad or press the down NAVIGATION arrow to highlight the IP Settings and press SELECT . The menu shown in Figure 87 on page 85 displays.3. Press 3 on the keypad or press the down NAVIGATION arrow to highlight the IP Status and press SELECT . The menu shown in Figure 90 displays.4. Press the up or down NAVIGATION arrow to view status entries that are not shown on-screen. 5. Press when your review is complete and the User Settings menu displays.Figure. 90 IP StatusNote The text is not circular so when you reach the end of the available text, pressing the down NAVIGATION key will do nothing. If you are at the top of the page, pressing the up NAVIGATION key will do nothing.
SB67030 Deskset User’s Guide - Setup Menus 89 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleReset User PasswordNote The Admin Settings menu contains seven entries. To view the Password entry it is necessary to press the down NAVIGATION arrow.To reset the user password:1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 6 on the keypad or press the down NAVIGATION arrow to highlight the Reset User Password and press SELECT . 3. The confirmation screen shown in Figure 91 appears. 4. Press to confirm password reset.5. The splash screen shown in Figure 92 appears. informing the administrator that the password has been reset. Figure. 91 Reset User PasswordNote The user will now be able to access User settings and Voicemail without entering a password. Figure. 92 User Password Confirm
SB67030 Deskset User’s Guide - Setup Menus 90 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleSoftware UpgradeNote The User Settings menu contains six entries. To view the Software Upgrade entry it is necessary to press the down NAVIGATION arrow.To access the Software upgrade feature:1. Perform the “To display the Admin Settings menu”procedure on page 77.2. Press 7 on the keypad or press the down NAVIGATION arrow six times to highlight the Software Upgrade and press SELECT to display Figure 91.3. Press when your review is complete and the User Settings menu displays.Figure. 93 Software Upgrade
SB67030 Deskset User’s Guide - Setup Menus 91 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleDeskset InformationTo access the deskset information menu:1. Press MENU and observe that the Menu screen shown in Figure 30 on page 53 displays.2. Press 4 on the keypad or press the down NAVIGATION arrow to highlight Deskset Information and press SELECT to display Figure 94.3. Press the down NAVIGATION arrow to access the additional information shown in Figure 95.4. Press when your review is complete and the User Settings menu displays.Figure. 94 Deskset InformationFigure. 95 Deskset Information
SB67030 Deskset User’s Guide - Setup Menus 92 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleSetting up Do Not DisturbTo enable or disable DND:1. From the Idle screen shown in Figure 96, press .2. Observe that the DND Settings screen shown in Figure 98 displays.3. Press the left or right NAVIGATION key to set DND - Do Not Disturb [ON] to enable. or DND - Do Not Disturb [OFF] to disable.4. Press to save changes.5. DND ON will now disappear or appear in the top right of the display as shown in Figure 97.6. Press to return to Idle at any time.Figure. 96 Idle Screengure. 97 DND SettingsFigure. 98 DND Set
SB67030 Deskset User’s Guide - Voice Mail 93 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCHAPTER5VOICE MAILYour SB67030 Deskset Voicemail system provides the ability to capture important messages and save, replay, or forward those messages. The message LED shown in Figure 99 lights up when there are one or more new message and the # New Messages displays on the Idle screen. .Figure. 99 Message Waiting LED1. “Access Voicemail” on page 942. “Messages Feature” on page 953. “Message Playback” on page 974. “Forwarding a Message” on page 995. “Deleting Messages” on page 1046. “Clear Message Flags” on page 1067. “Voicemail Remote Operations” on page 107Message LED
SB67030 Deskset User’s Guide - Voice Mail 94 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleAccess VoicemailTo access the voicemail:1. Your SB67030 Deskset Voicemail system displays the number of new voicemail messages during idle as shown in Figure 100. A message is considered new if it has not been played.2. Pressing SELECT . when the notification is highlighted to display the Message list shown in Figure 101 where only new messages are displayed.OR 3. Press MESSAGES. to view the available message list.4. Once a new message is played, the new message count will go down by one. If there are no new messages, 0 New Messages displays.5. You can play messages when in Idle or when calls are on hold,.Figure. 100 New Message NotificationNote Pressing the up or down navigation key will move the highlight bar.Figure. 101 Message List
SB67030 Deskset User’s Guide - Voice Mail 95 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleMessages FeatureThe programmed keys are available when viewing the message list from Idle. There are no programmed keys available in Active mode or if the message list is empty.Table 11 Voicemail Programmed KeysKey Description Key Description Key Description Key DescriptionPlays recorded audio clip. Deletes highlighted voicemail message in message list.Plays all messages in Voicemail feature. Moves to next set of programmed keys. If this button is present, there are more than four programmed operation keys available. More 1/3 indicates that user is on page one of threeInitiates Message Forward function. Performs deletion of multiple records.Clears all new messages.Marks all new messages.Left and right arrow indicate dialing options availableName and number CID displayedMessage icon.(Icon accompanied by exclamation mark (!) indicates message is new) Time and date message was recordedStatus notification area (“FULL” indicates that no more messages can be recorded)Message Counter
SB67030 Deskset User’s Guide - Voice Mail 96 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleThe SB67030 Deskset Voicemail system features include:nThere is a maximum of 30 minutes recording time (no limit on number of messages). If this limit is reached while recording is in progress, the message will cut short and the far-end caller will be notified with a voice prompt. nIf a caller tries to leave a message when voicemail is full, a voice prompt notifies them that a message cannot be recorded at this time. nThe highlighted message displays both name and number CID (if available) as well as both the time and date of the message recording. Un-highlighted messages in the list will display either name or number field only and time or date only. nThere is a 22-character limit on the name field. Oversized entries will be truncated with ellipses.nIf the message was left before 12:00am on the current day, then the date of the message only will be displayed. If the message was left after 12:00am on the current day, then the time of message recording only will be displayed. nWhen reviewing the message list, you may call the number listed in the highlighted message.nPressing the up or down NAVIGATION key cycles through messages in the list while pressing the left or right NAVIGATION key cycles through dialing options.
SB67030 Deskset User’s Guide - Voice Mail 97 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleMessage PlaybackThe SB67030 Deskset Voicemail system provides the ability to play a single message or all of the messages in the system. Play a single message1. Press SELECT . when the notification is highlighted to display the Message list shown in Figure 102.OR Press MESSAGES. to view the available message list.2. Press the up or down NAVIGATION button to highlight the desired message and press or press SELECT to play the Highlighted message as shown in Figure 103.3. The Message screen provides the following information:lName and number CID displayed (if available)lTime message recordedlMessage progress barlMessage counter (30 minutes maximum recording time)lNEW tag displays upon first playback of messagelDuration of message and time remaining in playback.Figure. 102 Message ListFigure. 103 Message Details
SB67030 Deskset User’s Guide - Voice Mail 98 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleYou have the following options during message playback:nPress to pause message playback.nPress to delete the message. If there are more messages, the user will go to the next message. nPress to rewind the message in 8 second increments.nPress to forward the message in 8 second increments.nPress the up NAVIGATION key once to rewind to the start of the current message, or twice to skip to the previous message. nPress the down NAVIGATION key to skip to the next message.To play all messages in the messages list:1. Press . The message details screen displays for each message, starting with the oldest, and ending with the most recent. A short tone (beep) will emit between each message. lYou have the option of skipping to the next message by pressing the down NAVIGATION key or playing the previous message by pressing the up NAVIGATION key.lIf all messages play without interruption, you will return to the messages list with the highlight on the last played message. lPress CANCEL to return to the messages list with the highlight on the last played message.lAll messages played will have the NEW tag removed. lThere will be no Time Stamp announcements. Figure. 104 Play All Messages
SB67030 Deskset User’s Guide - Voice Mail 99 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleForwarding a MessageTo forward a voicemail message:1. Press SELECT . when the notification is highlighted to display the Message list shown in Figure 105.OR Press MESSAGES. to view the available message list.2. Press the up or down NAVIGATION button to highlight the desired message and press to display the programmed keys illustrated in Figure 106.3. Press to display the Forward Message screen.4. Enter in the extension number using the dialing keys OR press to choose an extension from the Extension List shown in Figure 107 on page 100.5. Highlight the desired extension in the extension list, if used, and press SELECT .6. will not be available after a digit is entered7. appears after a digit is entered. This key deletes the character before the blinking cursor.8. Pressing the left or right NAVIGATION key will move the blinking cursor.Figure. 105 Message ListFigure. 106 Forward Message
SB67030 Deskset User’s Guide - Voice Mail 100 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset Trouble9. Press SELECT ., the extension name tag and number will appear as shown in Figure 108.10. You have the following options:a. Press to add another extension (up to a maximum of three extensions).b. Press to remove the currently highlighted extension from the list.c. Press to record an audio annotation.d. Press to forward the message to the extension.11. Observe that the Message Forwarded screen shown below appears.12. The forwarded message will appear in the recipient’s Message list.Figure. 107 Forward MessageFigure. 108 Message Extension
SB67030 Deskset User’s Guide - Voice Mail 101 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleForward to Additional ExtensionsA user can forward a new or old message to other extensions (maximum of three at a time). To forward a message, the user must follow this procedure from the Messages list: To forward to multiple extensions:1. Perform the “To forward a voicemail message:” procedure on page 99 steps 1 through 9 and observe that the screen shown in Figure 109 appears.2. Press and observe that the screen shown in Figure 110 appears.3. Enter in the extension number using the dialing keys OR press to choose an extension from the Extension List..4. Highlight the desired extension in the extension list, if used, and press SELECT .5. Press to forward the message to the extension.6. Observe that the Message Forwarded screen shown below appears.7. The forwarded message will appear in the recipient’s Message list.Figure. 109 Message ListFigure. 110 Message List
SB67030 Deskset User’s Guide - Voice Mail 102 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleRecording an Audio AnnotationYou have the option of recording an audio annotation to append to a forwarded message. To record an audio annotation:1. Press. and observe that the screen shown in Figure 112 displays.2. Press the to record an introductory message. The recording will be limited to 30 seconds. The program keys will change to display .3. Press when finished recording. If 30-second limit is reached, then recording will stop automatically.4. You have the following options:a. Press to play the recorded message.b. Press to delete the recorded message.c. Press to record a new message. The current recorded message will be deleted.5. Press and observe that the screen shown in Figure 111 displays.6. Press to forward the message with the audio annotation attached.Figure. 111 Forward MessageFigure. 112 Message Introduction
SB67030 Deskset User’s Guide - Voice Mail 103 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleStatus NotificationsVoicemail status indications:Your SB67030 Deskset Voicemail system provides two indications of voicemail status:1. If there is less than five minutes recording time remaining, a < 5 min status notification appears in status notification area. as shown in Figure 1132. If Voicemail is full, a VMFull status notification will appear in status notification area as shown in Figure 114.3. To increase the available time perform the procedures in “Deleting Messages” on page 104.Figure. 113 <5 Minutes of VoicemailFigure. 114 Voicemail Full
SB67030 Deskset User’s Guide - Voice Mail 104 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleDeleting MessagesYou may delete a single message, or all messages from the Message list or from Message Playback..To delete a single message:1. Press MESSAGES. to view the available message list shown in Figure 115.2. Press the up or down NAVIGATION button to highlight the desired message.3. When the entry you wish to delete is highlighted, then press .4. Observe that the message is removed from the list and the next messages is highlighted as shown in Figure 116Figure. 115 Deleting MessagesFigure. 116 Deleted Message
SB67030 Deskset User’s Guide - Voice Mail 105 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleYou may delete all messages only when viewing the Messages list from Idle or with held calls.To delete all messages:1. Press MESSAGES. to view the available message list shown in Figure 117.2. Press and observe that the menu shown in Figure 118 displays.3. Press and observe that the confirmation splash screen displays.4. Press and observe that the Messages screen displays with the message counter at 0/0 messages and no programmed operation keys available.Figure. 117 Messages ListFigure. 118 Delete All Message
SB67030 Deskset User’s Guide - Voice Mail 106 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleClear Message FlagsYou can add a new message flag or delete all flags from the Message list. Messages are automatically flagged with an exclamation point to indicate that the message has not been played. To perform clear message flags:1. Press MESSAGES. to view the available message list shown in Figure 119.2. Press and observe that the menu shown in Figure 121 displays.3. Press and observe that the Message List displays without exclamation points. as shown in Figure 121.To restore a message flag:1. Press then and observe that the menu shown in Figure 122 displays.2. Press the up or down NAVIGATION button to highlight the desired message.3. Press to flag the currently highlighted message only as new.Figure. 119 Message ListFigure. 120 Message ListFigure. 121 Message ListFigure. 122 Message List
SB67030 Deskset User’s Guide - Voice Mail 107 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleVoicemail Remote OperationsRemote access allows you to listen to messages or change the recorded greeting. Following the voice prompts and press the appropriate dialing keys to navigate through the system. The voice prompts in a menu list will be repeated three times with a 5-second pause in-between each narration. If the voice prompt is narrated three times with no action, the voice will say “Goodbye” and the remote call will be disconnected. Listening to the Time/Date stamp does not count as listening to the message. If you access the voicemail through remote access and skip to another message while the Time/Date stamp is playing, the message will still be considered as new. To access voicemail remotely - enter password or record message:1. Dial the remote access number as illustrated in the flow diagram in Figure 123.2. You have the following options:a. Press 5 to skip the greeting and record a message.b. Listen to the greeting.3. At the end of the greeting you have the following options:a. Press the asterisk twice (* *) and enter your password.b. Record a message.c. Press 0 to access the operator.d. Record a message and then press 0 to access the operator.4. Enter the Main Menu after entering a valid passwordFigure. 123 Voicemail Flow 1Dial NumberRecord Message50Operator**Enter PasswordGreetingSkip Greeting
SB67030 Deskset User’s Guide - Voice Mail 108 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTo access voicemail remotely - listen to messages 1. After entering a valid password you can listen to old or new messages as illustrated in the flow diagram in Figure 124.2. You have the following options:a. Press 1 to listen to new messages.b. Press 2 to listen to old messages.3. Press 5 to stop the playback.in either new or old messages.4. Select one of the following options:a. Press 1 to play or pause playback.b. Press 3 to delete the current message.c. Press 4 to repeat the previous message.d. Press 6 to skip this message.e. Press 7 to jump back 8 seconds.f. Press 9 to jump forward 8 seconds.g. Press * to return to the Main Menu.Figure. 124 Remote Voicemail - 21 243 679*5 5Stop Playback Stop PlaybackRepeat Previous MessageJump Back 8 SecondsJump Forward 8 SecondsSkip This Message Delete Current Message Return to Main Menu1Play or Pause PlaybackMain MenuNew Message Old Message
SB67030 Deskset User’s Guide - Voice Mail 109 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTo access voicemail remotely: setup voicemail1. After entering a valid password, press 8 to set up voice mail as illustrated in the flow diagram in Figure 125.2. You have the following options:a. Press 1 to record a primary greeting.b. Press 2 to record a secondary greetingc. Press 3 to use the alternate greeting.3. Begin recording after the tone.4. Press 5 to end the recording.5. Select one of the following options:a. Press 1 to review the recording.b. Press 3 to re-record the greeting.c. Press 9 to accept the greeting.Figure. 125 Remote Voicemail - 3Main MenuVoicemail Setup1 2 7OpitonsRecord SecondaryRecord Primary Use AlternateRecord Greeting 519 3End Recording8
SB67030 Deskset User’s Guide - Directory 110 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCHAPTER6DIRECTORYIntroductionYou can access the directory from Idle, Dial, Pre-Dial, with a call on Hold, and during an active call by pressing DIRECTORY. However, the delete, edit and create new entries features are only available when in Idle or if all calls are held. Here is an overview of the Directory list:1. “Using the Directory” on page 1112. “Creating a New Directory Entry” on page 1133. “Editing a Directory Entry” on page 1144. “Deleting a Directory Entry” on page 1155. “Directory Sort” on page 1166. “Directory List” on page 117
SB67030 Deskset User’s Guide - Directory 111 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleUsing the Directory. Figure. 126 Directory Screen DescriptionnThe maximum number of directory entries is 200. (100 system-wide entries, 50 personal entries, and up to 50 extensions can be installed on the network.) Only a system administrator can edit System and Extension entries.Table 12 Directory Programmed keysKey Description Key Description Key Description Key DescriptionCreates a new entry. Allows you to change previously entered information.Toggles First and Last name sort in Directory and Extension list. Moves to next set of programmed operation keys. Performs a permanent deletion.Opens the sort options menu in Directory.Full name and number displayed in highlight barDirectory entry counter (200/200 max)Entry classification (Personal, System, or Extension)
SB67030 Deskset User’s Guide - Directory 112 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroublenThe highlight bar displays full name and number string. The Un-highlighted entries have a 22-character limit on both name and number fieldsnOversized names or numbers will be truncated with ellipses.nThe search function is available. Press any digit key (except for # and *) to index into the list according to default sort criteria. For example, pressing G will select the entry Gail Jenkins based on first name default sort criteria. nPressing the up or down NAVIGATION key to cycle through Directory entries.nYou can call the number listed in the highlighted entry.List Scrolling RulesThese rules apply to all features with list modes, including Messages, Call Log, Redial, Directory, Extension list. This rule also applies to the list of options in the settings menu. nEvery list is circular. If the highlight bar is on the first entry in a list, pressing the up NAVIGATION arrow will take the user to the last entry in the list. nIf the highlight bar is on the last entry, pressing the down NAVIGATION arrow will take the user to the first entry in the list. nIf the highlight bar is at the bottom of the screen, but not on the last entry), pressing the down NAVIGATION arrow moves the highlight bar to the next entry and the list items will scroll up by one entry. nIf the highlight bar is at the top of the screen but not on the first entry, pressing the up NAVIGATION arrow will move the highlight bar to the previous entry and all list entries will scroll down by one entry (see example below).Note If the directory is empty, only the will be available.
SB67030 Deskset User’s Guide - Directory 113 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCreating a New Directory EntryTo create a new directory entry:1. Press DIRECTORY to display the directory list shown in Figure 127.2. Press to display the Personal Entry screen shown in Figure 128.3. You will go to Directory Edit mode with the blinking cursor positioned in the First Name field.4. Fill in the First Name, Last Name and Number fields using the “Keypad Data Entry” on page 43. The Name text fields are limited to 20 characters each and the number field is limited to 32 digits.5. The user has the following options: a. Press the left or right NAVIGATION key to move the cursorb. Press the up or down NAVIGATION key to move to the previous or next field.c. Press to erase the character before the blinking cursor.d. Press to insert a two-second pause into the digit string. The pause will appear as a ‘p’ in the field and will be counted as a digit. 6. Press to return to the directory list shown in Figure 127.Figure. 127 Directory ListNote If you have exceeded the maximum number of personal entries allowed, a Maximum of 50 Personal entries reached splash appears.e. 128 Personal Entry
SB67030 Deskset User’s Guide - Directory 114 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleEditing a Directory EntryYou may edit any Personal directory entries while viewing the Directory list.To edit a directory entry:1. Press DIRECTORY to display the directory list shown in Figure 129.2. Press the up or down NAVIGATION key to highlight a Personal entry.3. Press and observe that the screen shown in Figure 130.4. Fill in the First Name, Last Name and Number fields using the “Keypad Data Entry” on page 43. The Name text fields are limited to 20 characters each and the number field is limited to 32 digits.5. The user has the following options: a. Press the left or right NAVIGATION key to move the cursorb. Press the up or down NAVIGATION key to move to the previous or next field.c. Press to erase the character before the blinking cursor.d. Press to insert a two-second pause into the digit string. The pause will appear as a ‘p’ in the field and will be counted as a digit. 6. Press to return to the directory list shown in Figure 127 on page 113.Figure. 129 Personal DirectoryNote The key will not be available when a System or Extension entry is highlighted in the Directory list.Figure. 130 Edit Directory
SB67030 Deskset User’s Guide - Directory 115 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleDeleting a Directory EntryYou may delete any one of their Personal directory entries while viewing the Directory list.To delete a directory entry:1. Press DIRECTORY to display the directory list shown in Figure 131.2. Press the up or down NAVIGATION key to highlight a Personal entry.3. Press . to display the screen shown in Figure 1324. Press and observe that the confirmation splash appears. 5. Press to confirm the deletion.Figure. 131 Directory ListNote The key will not be available when a System or Extension entry is highlighted in the Directory list.Figure. 132 Delete Entry
SB67030 Deskset User’s Guide - Directory 116 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleDirectory SortThis function is available in both Idle and Active modes. There are two ways you can sort Directory entries, with the First Name/Last Name toggle or through selecting a specific Directory list.First Name/Last Name toggle1. Press DIRECTORY to display the directory list shown in Figure 133.2. Press the up or down NAVIGATION key to highlight a Personal entry3. Press and observe that the screen shown in Figure 134 displays.4. Press and observe that the screen shown in Figure 133 returns.Figure. 133 Directory ListNote If the list is currently sorted by first name, displays. If the user presses , the list will be sorted by last name and displays.Figure. 134 Last Name Sort
SB67030 Deskset User’s Guide - Directory 117 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleDirectory ListThis function is available in both Idle and Active modes. The user can choose to list all entries, or only personal entries, system entries, or extensions. To view possible list options, the user must follow this procedure while viewing the Directory list:To create a new directory entry:1. Press DIRECTORY to display the directory list shown in Figure 133.2. Press the up or down NAVIGATION key to highlight a Personal entry3. Press . to display the screen shown in Figure 1374. Press to display the screen shown Figure 137.5. Press the up or down NAVIGATION key until desired list option is highlighted.6. Press SELECT to view the directory list.7. The system displays the first entry in the selected Directory list. You may also change the default list by pressing when the desired default list option is highlighted in the menu. When a default option is selected, the Directory will always list entries according to the default criteria.Figure. 135 DirectoryFigure. 136 Directory ListNote If the list is currently sorted by first name, displays. If the user presses , the list will be sorted by last name and displays.Figure. 137 Directory List
SB67030 Deskset User’s Guide - Directory 118 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleNon-alphabetical character sort rulesSpecial non-alphabetic characters can be entered in the directory name fields. If these characters are entered as the first character in the name field, the system will sort in the following ascending order shown from left to right:Space!#&‘()*+,-.??@
SB67030 Deskset User’s Guide - Call Log 119 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCHAPTER7CALL LOGIntroductionThe Call Log provides a record of the last 50 calls received, whether a messages was left or not. The newest entries replace the oldest. The log lists information based on the availability of Caller ID (CID) data.1. “Using the Call Log” on page 1202. “Missed Call Notification” on page 1223. “Reviewing the Call Log list:” on page 1234. “Reviewing the Call Log list:” on page 1235. “Storing Call Log Entries.” on page 125You can display the call log shown in Figure on page 120 by either pressing CALL LOG or highlighting # New Calls in the Idle screen and pressing SELECT.
SB67030 Deskset User’s Guide - Call Log 120 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleUsing the Call LogThe available programmed operation keys vary depending on whether the user is accessing this feature from Idle or Active mode. Storing, Deleting, and playback are not available in Active mode. If the Call Log is empty, no programmed operation keys will be available.Figure. 138 Call Log FunctionsnThe voicemail message icon appears in call entries where the caller left a message. Playing the message will not remove the icon from the Call Log entry, but deleting the message will.nUn-highlighted entries display the time for calls received after 12:00am on the current day. Call received before 12:00am on the current day will display the date. Table 13 Call Log Programmed KeysKey Description Key Description Key Description Key DescriptionStores number in local directory. Performs a permanent deletion. Plays message. Moves to next set of programmed operation keys. Shows you more details for a particular entry. Performs deletion of multiple records. Clears all new messages.Call Log entry counter (50/50 max)NEW: indicates call was not picked up and has not been reviewedDate and Time of highlighted call entryLeft and right arrows indicate dialing options availableVoicemail message available for playback. Exclamation mark indicates message is new.
SB67030 Deskset User’s Guide - Call Log 121 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleThe highlighted Call Log entry displays both the name and number fields from the available CID information as well as both the time and date of the call. You may call the number listed in the highlighted entry. The name is shown by default, if it is not available, the number is shown. If neither are available the system supplies an appropriate CID label. List Scrolling RulesThese rules apply to all features with list modes, including Messages, Call Log, Redial, Directory, Extension list. This rule also applies to the list of options in the settings menu. nEvery list is circular. In other words, if the highlight bar is on the first entry in a list, pressing the up NAVIGATION arrow will take the user to the last entry in the list. Conversely, if the highlight bar is on the last entry, pressing the down NAVIGATION arrow will take the user to the first entry in the list. nThe rule above also applies to details mode. When viewing an entry in details mode, the user can continuously cycle through the entries by using the up or down navigation key. nIf the highlight bar is at the bottom of the screen (but not on the last entry), pressing the down NAVIGATION arrow moves the highlight bar to the next entry and the list items will scroll up by one entry. nIf the highlight bar is at the top of the screen (but not on the first entry), pressing the up NAVIGATION arrow will move the highlight bar to the previous entry and all list entries will scroll down by one entry (see example below).nPressing the up or down NAVIGATION key cycles through Call Log entries, while pressing the left or right navigation key cycles through dialing optionsOut of Area or Unavailable PrivateNumber Field UNKNOWN NUMBER PRIVATE NUMBERName Field UNKNOWN NAME PRIVATE NAMEBoth UNKNOWN CALLER PRIVATE CALLERNote The data sent is limited to 21 characters on the Name field and 24 characters on the number field. Oversized fields will be truncated with ellipses. The display field in the Call Log accommodates up to 24 characters.
SB67030 Deskset User’s Guide - Call Log 122 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleMissed Call NotificationIf an incoming call event occurs and the user takes no action, the new call will be recorded in the Call Log. A call is considered as new if it has not been reviewed yet.To view missed calls:The system notifies you of any new calls on the Idle screen, as shown in Figure 139.1. With # Missed Calls highlighted, press SELECT to display the New Calls screen shown in Figure 140.2. In the New Calls list, a new call record will no longer be considered as new once you move the highlight bar to the next record. The only exception is when the user moves the highlight to the last record. In this case the last record will be considered as reviewed.3. Once a new call is reviewed in the New Calls list or the Call Log, the call count will go down by one. If there are no new calls, the notification will display “0 New Calls”.4. Pressing SELECT when the notification is highlighted will take the user to the Call Log where new calls only are displayed (i.e. calls that have not been reviewed and are tagged as “NEW”)Figure. 139 Missed CallsFigure. 140 New Call Log
SB67030 Deskset User’s Guide - Call Log 123 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleReviewing the Call Log list:To review the Call Log list:1. Press CALL LOG or highlighting # New Calls in the Idle screen (See Figure on page 122) and press SELECT to display the screen shown in Figure 141. 2. Press to display the screen shown in Figure 142.3. Press to display the call details screen shown in Figure 143 that contains the following information:lThe name and number of the caller (if available).lThe NEW tag appears if this is the first time reviewing the Call Log entry.lThe message icon appears if the caller left a message,lThe time and date of the call. lThe Msg Length if the call was not answered, but the caller left a message.lThe Call Length will be displayed if the call was answered. lWhen viewing Call Log details, you can call the number listed, save the number in the directory, delete the entry, or play the associated voicemail message (if available). Figure. 141 Missed CallsFigure. 142 Call Log ListNote only appears if the call information has an associated voicemail.Figure. 143 Call Log Details
SB67030 Deskset User’s Guide - Call Log 124 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleVoicemail messages in Call LogsIf the caller listed in the Call Log left a voicemail message, you may play the message from the Call Log list or from Call Log Details. This will take you out of the Call Log and into the message playback feature.Playing a voicemail message from Call Log:1. Press CALL LOG or highlight# Missed Calls and press SELECT to display the Call Log screen shown in Figure 144.2. Press to display the User Password screen shown in Figure 145.3. Use the keypad (See “Keypad Data Entry” on page 43) to enter the password and press SELECT.4. Observe that the Messages screen shown in Figure 146 displays5. Press to remove the icon from the Call Log entry.6. When the message playback completes, the system returns you to the Call log.Figure. 144 Call Log ScreenFigure. 145 User PasswordNote only appears if the call information has an associated voicemail.Note Once the password has been entered, the user will not have to re-enter it if playing other messages in the Call Log. However, if the user exits Call Log or goes to another feature, password entry will be necessary next time the Messages feature is accessed.Figure. 146 Message Detail
SB67030 Deskset User’s Guide - Call Log 125 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleStoring Call Log Entries.To store a Call Log entry in the local phone directory:1. Press CALL LOG or highlight# Missed Calls and press SELECT to display the Call Log screen shown in Figure 147.2. Press . to display the Personal Entry screen shown in Figure 148 in the Directory Edit mode3. The First Name and Number fields are automatically populated with CID information.4. Use the keypad (See “Keypad Data Entry” on page 43) to enter the Last Name field. 5. Note that the system will not be checking for duplication in stored entries. 6. Press to return to the Directory list shown in Figure 149.Figure. 147 Call LogFigure. 148 Personal EntryFigure. 149 Directory List
SB67030 Deskset User’s Guide - Call Log 126 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleDeleting Call Log EntriesThe user may delete a single Call Log entry, or all Call Log entries.To delete a single call log entry:1. Press CALL LOG or highlight# Missed Calls and press SELECT to display the Call Log screen shown in Figure 150.2. Press and observe that the highlighted entry is removed from the list and the next entry appears as shown in Figure 151.Figure. 150 Call logFigure. 151 Deleted Entry
SB67030 Deskset User’s Guide - Call Log 127 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset Trouble. You may delete all entries only when viewing the Call Log list from IdleTo delete all of the entries in the call log list:1. Press CALL LOG or highlight# Missed Calls and press SELECT to display the Call Log screen shown in Figure 152.1. Press to display the screen shown in Figure 153.2. Press and observe that confirmation screen shown in Figure 155.3. Press to confirm the deletion4. All entries will disappear and there will be no programmed operation keys available as shown in Figure 155.Figure. 152 Call Log ListFigure. 153 Call log 2Figure. 154 Call log 2Figure. 155 Confirmation Screen
SB67030 Deskset User’s Guide - Making a Call 128 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCHAPTER8MAKING A CALLThe SB67030 Desk Set provides several methods for making a call. If you are in idle mode or have calls on hold, you can press a dialing key 1-9, then go off-hook. This is referred to as Pre-dialing. You can make a call at any time by choosing an off-hook method, then dialing a number. This is referred to as Live Dialing. You can also make a call when viewing a list of numbers, such as the in Directory, Call Log, Redial, and Messages List.1. “Dialing Rules” on page 1292. “The Idle Screen” on page 1303. “Pre-Dialing” on page 1314. “Live Dialing” on page 1335. “Using the Extension List” on page 1346. “Calling from the Directory” on page 1377. “Calling from the Call Log ” on page 138/“Calling from Call Log Details” on page 1398. “Calling from Voicemail” on page 1409. “Using Quick Dial” on page 14110. “Using the Redial List” on page 143
SB67030 Deskset User’s Guide - Making a Call 129 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleDialing RulesThe dialing rules determine when the system connects to the call destination. Once a rule applies, the system will determine that the digits are valid and dial them to the outside phone line. There are five types of calls that are identified by the dialing rules:Table 14 Call Identified by Dialing RulesCall Type Dialing Rule Description1 External call (PSTN call) 9 [0,2-8]or91[0,2-9]or99[0,2-9]or991[0,2-9]nAny number starting with the external access code (9), EXCEPT 911 (see emergency call below). nAny additional digits dialed after the call type is determined will be passed to the gateway (i.e. - the dial plan will NOT wait for a full number to be dialed - it will only wait until it is determined that PSTN dialing is required).For example, entering the digit 9 will not pass this digit to the PSTN gateway. However, entering 9-4 will prompt the system to pass the digit 4 to the gateway..2 Intercom call (extension number) [2-7]xx A 3-digit number with the 1st digit in the range 2~7. Makes a call to an extension in the local network.3 Operator call 0 This is a special case of an intercom call, establishing a connection to the designated operator extension (e.g. 203) by simply dialing 0.4 Parked call 1xx This is a special case of the intercom call and is used to directly access parked calls - defined by a 3 digit number with a leading 1.5 Emergency call 911 or 9911 Emergency services can be accessed either by dialing 911, or 9-911 (where the leading 9 is used to access an external line).
SB67030 Deskset User’s Guide - Making a Call 130 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleThe Idle ScreenAll SB67030 Desk Set call operation begins from the Idle screen shown in Figure 156. This screen is displayed when the Desk Set is first turned on or at the end of any operation such as completion of a call, or when the extension does not have any Active or Held Calls. “Liquid Crystal Display (LCD) Screen” on page 28 provides a complete description of the Idle screen operation. Customization functions can only be accessed from the Idle screen Figure. 156 The SB67030 Desk Set Idle ScreenTable 16 Idle Screen Programmed KeysKey Description Key Description Key Description Key DescriptionInitiates Do Not Disturb. Initiates Call Forward. Pages internal extensions. Moves to next set of programmed operation keys. Goes to Extension List. Goes to Park List.Table 15
SB67030 Deskset User’s Guide - Making a Call 131 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroublePre-Dialing Pre-Dial is only available from Idle mode or in the call appearance state when all calls are on hold. In pre-dial mode, no dial tone is generated, but hyphenation rules apply. There can only be one instance of Pre-Dial within the available five Call Appearances.To enter pre-dial mode, press any dial pad keys (1-9, #, *). 1. Use the keypad (See “Keypad Data Entry” on page 43) to enter the phone number (For example: 604-555-0123) as shown in Figure 157.2. Lift the handset, press SPEAKER, HEADSET, or a Call Appearance associated with the Pre-dial string to go Off-Hook and Call as shown in Figure 158.3. Press to insert a two-second pause into the digit string.4. Press to delete the last digit entered. If all digits are deleted, the user will return to idle.5. Press to store the number in the local directory. 6. Cancel Pre-Dial by answering an incoming call or switching modes away from the Call Appearance screen.Figure. 157 Pre-Dial NumberNote When the user is in Pre-dial mode or in the Dial state the highlight bar does not appear on the call appearance slot in these modes. The highlight is treated as a cursor. Once the call becomes active then the highlight bar will appear on the CA slotFigure. 158 Call Appearance
SB67030 Deskset User’s Guide - Making a Call 132 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleActive Call ScreenThe SB67030 Desk Set call appearance screen shown in Figure 159Figure. 159 The SB67030 Call Appearance ScreenTable 18 Call Appearance Programmed KeysKey Description Key Description Key Description Key DescriptionInitiates transfer of a call. Initiates a conference call. Parks call. Moves to next set of programmed operation keys. Initiates Do Not Disturb. Initiates Call Forward.Goes to Park List.Table 17
SB67030 Deskset User’s Guide - Making a Call 133 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleLive DialingYou can make a call at any time by choosing an off-hook method, then dialing a number.To dial a live number:1. To go off-hook from Idle and display the screen shown in Figure 160, either a. Lift the Headset.b. Press SPEAKER,c. Press HEADSET (if both corded and cordless headsets are present, the corded headset will take control),d. or press an available Call Appearance key located on the right side of the display. 2. You will go off-hook and hear a dial tone.3. Enter the digit 9 to dial an outside number (See “Dialing Rules” on page 129) as shown in Figure 161.4. After a digit is entered, will no longer be available. 5. Enter the number you want to dial. No further key presses are necessary. The Active Call screen shown in Figure 162 displays. Wait for the number to dial and connect with the call recipient. 6. Auto-hyphenation applies when you dial.Figure. 160 Live DialingFigure. 161 Entering DigitsFigure. 162 Active Call
SB67030 Deskset User’s Guide - Making a Call 134 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleUsing the Extension ListYou may access the Extension list illustrated in Figure 163 from Idle or Dial mode. In addition, the Extension list is available in Transfer and Conference Setup modes. Here is an overview of the Extension list.Figure. 163 Extension List FunctionsnA maximum of 50 extensions can be added by the system administrator.nThere is a 22-26 character limit on the name field. Oversized entries will be truncated with ellipses.nWhen reviewing the Extension list, you may call the highlighted extension. nPressing the up or down navigation key cycles through Extension list entries.nThe Keypad Data Entry quick search function is available when viewing the Extension list. Table 19 Extension List Programmed KeyKey Description Key Description Key Description Key DescriptionToggles First and Last name sort in Directory and Extension list. Number of extensions (50/50 max)Extension numberFirst and Last Name (if available)
SB67030 Deskset User’s Guide - Making a Call 135 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCalling an Extension in Idle ModeThe user may make a call to an internal extension in Idle mode by accessing the extension list or entering the extension number.To make a call to an internal extension from Idle mode: 1. From the Idle screen shown in Figure 164 press .2. Observe that the Idle screen shown in Figure 165 displays.3. Press to display the screen shown in Figure 167.4. Press the up or down NAVIGATION key to cycle through extension list entries.5. Press SELECT, SPEAKER, or HEADSET to dial the number.6. Observe that the number is dialed and the Active Call screen shown in Figure 167 displays.Figure. 164 Idle ScreenFigure. 165 Access Extension listFigure. 166 Extension listFigure. 167 Active Call
SB67030 Deskset User’s Guide - Making a Call 136 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCalling an Extension from Dial To call an extension from Dial mode:1. From the Idle screen shown in Figure 168 press SPEAKER, HEADSET an available Call Appearance, or lift the Handset to go Off Hook.2. Observe that the Dial Mode screen shown in Figure 169 displays.3. Press to display the screen shown in Figure 167.4. Press the up or down NAVIGATION key to cycle through Extension list entries.5. Press SELECT to call the extension.Figure. 168 Idle ScreenFigure. 169 Dial ModeNote will not be available once a digit has been entered.Note If the list is currently sorted by first name, displays. If the user presses , the list will be sorted by last name and displays.Figure. 170
SB67030 Deskset User’s Guide - Making a Call 137 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCalling from the Directory You may access the local directory and call a number in most modes.To place a call from a directory entry:1. With the Idle screen shown in Figure 171 displayed, press DIRECTORY.2. Observe that the Directory screen shown in Figure 171 displays.3. Press the up or down NAVIGATION key to highlight an entry.4. Press SELECT, SPEAKER, or HEADSET to dial the number.5. Observe that the number is dialed and the Active Call screen shown in Figure 173 displays.Figure. 171Figure. 172 Directory ScreenFigure. 173 Active Call
SB67030 Deskset User’s Guide - Making a Call 138 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCalling from the Call Log T.he Call Log stores the numbers of incoming calls if CID is available. The user may access the Call Log from most modes.To place a call from the call log1. Press CALL LOG in Idle mode shown in Figure 174 or highlight # Missed Calls and press SELECT.2. Observe that the Directory screen shown in Figure 175 displays.3. Press the up or down NAVIGATION key to cycle through Call Log entries.4. Press the left or right NAVIGATION key to scroll through dialing options for the entry. For details on dialing options, see “Using the Call Log” on page 120.5. Press SELECT, SPEAKER, or HEADSET to dial the number.6. Observe that the number is dialed and the Active Call screen shown in Figure 176 displays.Figure. 174 Idle ScreenFigure. 175 Call Log ListFigure. 176 Active Call
SB67030 Deskset User’s Guide - Making a Call 139 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCalling from Call Log DetailsTo access Call Log details from the Call Log list:1. Press CALL LOG in Idle mode, or highlight # Missed Calls and press SELECT to display the screen shown in Figure 177.2. Press to display the Call Log screen shown in Figure 178.3. Press to display the Call Log Details screen shown in Figure 180.4. Press the left or right NAVIGATION key to scroll through dialing options. For details on dialing options, see “Using the Call Log” on page 120.5. Press SELECT, SPEAKER, HEADSET, or lift the Handset to dial the number.6. Observe that the number is dialed and the Active Call screen shown in Figure 180 displays.Figure. 177 Call log ListFigure. 178 Call Log 2Figure. 179 Call DetailsFigure. 180 Active Call
SB67030 Deskset User’s Guide - Making a Call 140 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCalling from VoicemailNote that a “9” will be automatically prefixed to the digit string before the number is dialed out.To make a call from voicemail:1. With the Idle screen shown in Figure 181 displayed, press MESSAGES.ORHighlighted # New Messages and press SELECT.2. Observe that the Messages screen shown in Figure 182 displays.3. Press the up or down NAVIGATION key to cycle through Call Log entries.4. Press SELECT, SPEAKER, HEADSET or lift the handset to dial the entry.5. Observe that the number is dialed and the Active Call screen shown in Figure 180 displays.Figure. 181 Idle Mode ScreenFigure. 182 Voicemail MessagesFigure. 183 Active Call
SB67030 Deskset User’s Guide - Making a Call 141 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleUsing Quick DialThe feature provides up to six entries for frequently called numbers. You must use the WbUI User Interface (See “Editing Quick Dial Entries” on page 49) to create Quick Dial. The Quick Dial feature is available in all modes. Quick Dial entries do not correspond to Call Appearances so pressing a Quick Dial entry in the CA3 spot will not reserve an off-hook line on CA3. Rather, a line is reserved on the first available Call Appearance for the call.The Quick Dial application behaves like an interaction screen in that other splash or interaction screens may overlay Quick Dial. If an Incoming Ring event occurs while in Quick Dial and the underlying appearance is Idle, you will remain in Quick Dial, but the underlying appearance changes to Call Appearance mode. nPressing the accesses the Quick Dial entries. nWhen Quick Dial is activated, it takes control of all Call Appearance soft keys. lThis includes any flashing CA LEDs that were associated with a Held or Incoming Call before Quick Dial was activated. Wlhen Quick Dial is terminated, control will return to the underlying application and any flashing LED behavior associated with that application will be restored.nPressing a Quick Dial entry from:lIdle will call that entry.lPre-dial, pressing Quick will append then dial out the Pre-dial string. If you enter 9-011 and then press a Quick Dial entry, 9-011 appears at the beginning of the Quick Dial digit string being dialed.nThe CA LED will not flash while in Quick Dial mode, but a ringtone will be heard. Quick Dial maintains control of all programmed keys until it is terminated. nQuick Dial edit is only available through the WebUI.nThe Quick Dial entries are not associated with the Directory databaseFigure. 184 Quick Dial Entries
SB67030 Deskset User’s Guide - Making a Call 142 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCalling from Quick DialThe Quick Dial feature is available in almost all states except when there is an incoming ring.To Call from Quick Dial:1. With the Idle screen shown in Figure 185, press Quick Dial to access the Quick Dial entries. 2. Observe that the Quick Dial screen shown in Figure 186 displays.3. Press a Quick Dial CA 2 (Enrico) entry and observe that the number is dialed and the Active Call screen shown in Figure 186 appears.Figure. 185 Idle ScreenFigure. 186 Quick Dial MenuNote The quick dial entries do not correspond to Call Appearances and are not associated with the directory entries. Pressing a quick dial entry in the CA3 spot will not reserve an off-hook line on CA3Figure. 187 Active Call
SB67030 Deskset User’s Guide - Making a Call 143 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleUsing the Redial entry counter (20/20 max)Date and Time of highlighted call entryName and number displayed (if available)Redial ListFigure. 188 Redial List FunctionsTable 20 Redial List Programmed KeyKey Description Key Description Key Description Key DescriptionStores number in local directory. Performs a permanent deletion.Moves to next set of programmed operation keys. Shows you more details for a particular entry.Performs deletion of multiple records.
SB67030 Deskset User’s Guide - Making a Call 144 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleHere is an overview of the Redial list feature setTo review the Redial list:1. Press the REDIAL and observe that the screen shown in Figure 189 displays.lThere is a 22-26 character limit on the name field and a 24-character limit on the number display field. Oversized entries will be truncated with ellipses.lIf the call was made before 12:00am on the current day, then the date of call only will be displayed. This rule applies for all un-highlighted entries.lIf the call was made after 12:00am on the current day, then the time of call only will be displayed. This rule applies for all un-highlighted entries.lThe highlighted Redial entry displays both name field and number field as well as both the time and date of the call. lUn-highlighted entries in the list display either name or number field only and time or date only. lA name field will be displayed for any numbers that have an associated name such as numbers that were called from Call Log with CID or complete Directory entries.lNumbers that were dialed directly by the user will not display a name field. lThe programmed keys available when viewing the Redial list will vary depending on whether the user is accessing this feature from Idle or Active mode. Storing or deleting is not available in Active mode. In addition, if the Redial list is empty, no soft keys will be available.lWhen reviewing Redial entries, you can call the number listed in the highlighted entry.lThe Keypad Data Entry quick search function is not available in RedialFigure. 189 Redial List
SB67030 Deskset User’s Guide - Making a Call 145 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCalling from RedialAny digits or numbers that were dialed are recorded in the Redial list. You may make a call from a number in the Redial list.To call from the redial list:1. Press REDIAL in the Idle screen shown in Figure 190 to display the Redial screen shown in Figure 1912. Press the up or down NAVIGATION key to cycle through redial entries.3. Press SELECT, SPEAKER, HEADSET, or lift the Handset to dial the number.l4. Observe that the number is dialed and the Active Call screen shown in Figure 192 displays.Figure. 190 Idle ScreenFigure. 191 Redial ScreenFigure. 192 Active Call
SB67030 Deskset User’s Guide - Making a Call 146 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCalling from Redial DetailsYou can view the name and number of the caller (if available) as well as the time and date of the call. The duration of the last outbound call to the listed phone number will also be displayed. To call from the redial details screen:1. Press REDIAL to display the Redial screen shown in Figure 1932. Press to display the Redial screen shown in Figure 194.3. Press to display the Redial Details screen shown in Figure 1954. Press the up or down NAVIGATION key to cycle through redial entries.5. Press SELECT, SPEAKER, HEADSET, or lift the Handset to dial the number.l6. Observe that the number is dialed and the Active Call screen shown in Figure 196 displays.Figure. 193 Redial ListFigure. 194 Redial 2Figure. 195 Redial DetailsFigure. 196 Active Call
SB67030 Deskset User’s Guide - Making a Call 147 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleStoring Redial EntriesTo store a redial entry:1. Press REDIAL to display the Redial screen shown in Figure 1972. Press to display the Personal Entry screen shown in Figure 198.3. You will go directly to Directory Edit mode.a. The name (if available) will automatically populate the First Name field. The name could come from the CID in a Call Log entry, or from the user-entered name in the Directory, depending on the source of the dialed number.b. You must fill in the Last Name field. c. The number will automatically populate the Number field.4. Press to display the Directory screen shown in Figure 199.Figure. 197 Redial ListFigure. 198 Personal Entry ScreenNote The system will not check for duplication in stored entries.Figure. 199 Directory List
SB67030 Deskset User’s Guide - Making a Call 148 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleDeleting Redial EntriesYou can delete a single Redial entry from the Redial list or from Redial Details or all Redial entries. If in the Redial list, ensure the entry you wish to delete is highlighted.To delete a single redial entry:1. Press REDIAL to display the Redial screen shown in Figure 200.2. Press the up or down NAVIGATION key to highlight the desired redial entry.3. Press to display the Redial Details screen shown in Figure 201.1. Press REDIAL to display the Redial screen shown in Figure 200. 2. Press the up or down NAVIGATION key to highlight the desired redial entry.3. Press to display the Redial screen shown in Figure 202.4. Press to display the Redial prompt screen shown in Figure 203.5. Press to confirm deletion.Figure. 200 Redial ListFigure. 201 Deleted EntryFigure. 202 Redial List 2Figure. 203 Deleted Entry
SB67030 Deskset User’s Guide - Call Management 149 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCHAPTER9CALL MANAGEMENTIntroductionThe SB67030 Deskset call management includes the following functions;n“Call Management” on page 150n“Transferring a Call” on page 151n“Conference a Call” on page 160n“Call on Hold” on page 171n“Parking a Call” on page 173n“Retrieving A Parked Call” on page 174n“Paging” on page 175
SB67030 Deskset User’s Guide - Call Management 150 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCall ManagementThe SB67030 Desk Set call management functions begin with the Active Call screen shown in Figure 204 and described in Table 21.Figure. 204 The SB67030 Call Management ScreenTable 21 The SB67030 Call Management Screen DescriptionKey Description Key Description Key Description Key DescriptionInitiates transfer of a call. Initiates a conference call. Parks call. Moves to next set of programmed operation keys. Initiates Do Not Disturb. Initiates Call Forward.Goes to Park List.
SB67030 Deskset User’s Guide - Call Management 151 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTransferring a CallThe SB67030 Desk Set can transfer an active or a held call to an external call or an internal extension. An unsupervised transfer occurs if the user does not communicate with the transfer recipient. In this case, the call may be transferred while dialing out to the transfer recipient. The transfer recipient does not have to pick up the phone and talk to the user before receiving the transferred call. A supervised transfer occurs if the user communicates with the transfer recipient before completing the transfer.Here are the rules that have been defined for a call transfer:nYou may establish a held call as Call A by pressing , but cannot establish a held call as Call B ( will be unavailable). To establish a held or a parked call as Call B, the call must be un-held or un-parked first. In other words, the user can only transfer to an active call in Transfer Setup mode.nOnce Transfer Setup is established will disappear when you navigate to a held call.nDuring Transfer Setup, pressing on a highlighted held call will cancel Transfer setup. Call A remains on hold. nDuring Transfer Pending, going off-hook:lAccesses a new CA slot not associated with Call A or Call BlCancels Transfer Pending. Call A remains on hold and Call B is placed on hold. lThis rule includes answering an incoming call on a different CA.nOnly one instance of Transfer in progress can exist.nTransfer Setup can be canceled by pressing the CANCEL key when Call A is highlighted. Call A remains on hold.nTransfer Pending can be canceled by pressing the CANCEL key when either Call A or B is highlighted. Call A remains on hold and Call B remains in the same state – the soft keys change to those available in the DIAL or ACTIVE state appropriately.The following are transfer functions:n“Transfer to an Internal Extension” on page 153n“Transfer to an External Number” on page 154
SB67030 Deskset User’s Guide - Call Management 152 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset Troublen“Transferring to Call Log” on page 155n“Transferring to Directory” on page 156n“Transferring to Redial List” on page 157n“Transferring to Held Calls” on page 158n“Transferring to Quick Dial” on page 159
SB67030 Deskset User’s Guide - Call Management 153 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTransfer to an Internal ExtensionThe user may only transfer a call to an external number if this function has been enabled in Admin Settings.To transfer a call to an external extension:1. From the Active Call screen, press The Active Call will be auto-held and you will go to Transfer Setup mode. 2. Press to display the list shown in Figure 206. This key will not be available after digits are entered.3. Press the up or down NAVIGATION key to cycle through Extension list entries.4. Press SELECT, SPEAKER, HEADSET, or lift the handset to call the extension. 5. Once the call to the extension has been established, you will go to transfer pending mode shown in Figure 207. 6. Press to complete the transfer and display the Call Transferred splash screen shown in Figure 208 for 2 seconds.7. When the transfer is complete you will return to Idle.Figure. 205 Awaiting TransferFigure. 206 Extension ListFigure. 207 Transfer PendingFigure. 208 Call Transferred
SB67030 Deskset User’s Guide - Call Management 154 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTransfer to an External NumberTo transfer a call to an external number:1. Establish Call A by lifting the headset and dialing the number as shown in Figure 209. Only active or held calls may be transferred. 2. Press . The Active Call, will be auto-held and you will go to Transfer Setup mode as shown in Figure 210.3. Press Call appearance key 2 and dial Call B’s number as shown in Figure 211.4. Press the . and display the Call Transferred splash screen shown in Figure 212 for 2 seconds.5. If there are no other calls on hold you will return to Idle. If there are still calls on hold you will return to held Call Appearances.Figure. 209 Establish Call AFigure. 210 Awaiting TransferNote You may press before Call B picks up (unsupervised transfer), or after Call B picks up (supervised transfer).Figure. 211 Transfer PendingFigure. 212 Call Transferred
SB67030 Deskset User’s Guide - Call Management 155 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTransferring to Call LogTo transfer a call to a number in the Call Log:1. From the Active Call screen, press The Active Call will be auto-held and you will go to Transfer Setup mode as shown in Figure 213.2. Press CALL LOG to display the list shown in Figure 214. 3. Press the up or down NAVIGATION key to cycle through Call Log entries.4. Press SELECT, SPEAKER, HEADSET, or lift the handset to dial the highlighted number and display the screen shown in Figure 215.5. Press to complete the transfer.Figure. 213 Awaiting TransferFigure. 214 Call LogFigure. 215 Transfer Pending
SB67030 Deskset User’s Guide - Call Management 156 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTransferring to DirectoryTo transfer a call to a number in the Directory:1. From the Active Call screen, press The Active Call, it will be auto-held and you will go to Transfer Setup mode as shown in Figure 216. 2. Press DIRECTORY to display the list shown in Figure 206. This key will not be available after digits are entered.3. Press the up or down NAVIGATION key to cycle through Call Log entries.4. .Press SELECT, SPEAKER, HEADSET, or lift the handset to dial the highlighted number and display the screen shown in Figure 215.5. Press to complete the transfer.Figure. 216 Awaiting TransferFigure. 217 Directory ListFigure. 218 Call Transferred
SB67030 Deskset User’s Guide - Call Management 157 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTransferring to Redial ListTo transfer a call to a number in the Redial List:1. From the Active Call screen, press The Active Call will be auto-held and you will go to Transfer Setup mode as shown in Figure 219.2. Press REDIAL to display the list shown in Figure 220. 3. Press the up or down NAVIGATION key to cycle through Redial entries.4. Press SELECT, SPEAKER, HEADSET, or lift the handset to dial the highlighted number and display the screen shown in Figure 221.5. Press to complete the transfer.Figure. 219 Awaiting TransferFigure. 220 Redial ListFigure. 221 Call Transferred
SB67030 Deskset User’s Guide - Call Management 158 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTransferring to Held CallsOnce Call A has been established, you may transfer to a held call (Call B) in any of the call appearances by unholding it first.To transfer a call to a held call:1. From the Active Call screen, press The Active Call, it will be auto-held and you will go to Transfer Setup mode as shown in Figure 222. 2. Press the up or down NAVIGATION key to highlight the desired entry.3. Press SELECT to unhold the highlighted number and display the screen shown in Figure 223.4. .Press to complete the transfer and display the new held Calls list shown in Figure 224.Figure. 222 Awaiting TransferFigure. 223 Unheld CallFigure. 224 Held Calls
SB67030 Deskset User’s Guide - Call Management 159 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTransferring to Quick DialTo transfer a call to a number in the Quick Dial List:1. From the Active Call screen, press The Active Call will be auto-held and you will go to Transfer Setup mode as shown in Figure 2252. Press Quick Dial to display the list shown in Figure 226. 3. Press the Call appearance key corresponding to the desired entry to display the screen shown in Figure 227.1. Press to complete the transfer.Figure. 225 Awaiting TransferFigure. 226 Quick Dial ListFigure. 227 Call Transferred
SB67030 Deskset User’s Guide - Call Management 160 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleConference a CallThe SB67030 Desk Set can conference a combination of two outside and/or internal calls. Only one instance of Conference in progress can exist. This should be guaranteed by following these rulesnThe user may establish a held call as Call A by pressing , but cannot establish a held call as Call B because key will be unavailable). To establish a held or a parked call as Call B, the call must be un-held or un-parked first. In other words, the user can only conference with an active call in Conference Setup mode.nOnce Conference Setup is established disappears when the user scrolls to highlighted a held call.nConference Setup does not automatically establish an off-hook on another CA for Call B. You must choose Call B from a held call or parked call or manually activate a new call with Call B.nPress CANCEL to cancel Conference Setup when Call A is highlighted. Call A remains on hold. Call A remains on hold and Call B remains in the same state – the programmed keys change to those available in the Dial or Active state appropriately.nDuring Conference Pending, pressing a CA key (or equivalent off-hook action which accesses a new CA slot) not associated with Call A or Call B, cancels Conference Pending. Call A should remain on hold and Call B should be placed on hold. This rule includes answering an incoming call on a different CA.To conference a call:1. Establish the first call, Call A. You must have an Active Call or have calls on hold before conference setup can begin. 2. Press . Call A will be placed on hold and appears3. Establish the second call, Call B. You may establish Call B through direct dialing, the Extension list, Call Log, Redial list, Park list, Directory, Quick Dial, or by taking a held call off hold.4. Press to join Call A and Call B with the Deskset.5. The selected parties will now be in conference.
SB67030 Deskset User’s Guide - Call Management 161 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroublenPressing HOLD during a conference will hold both Call A and B but they will still be able to communicate with each other. The held conference icon, as shown Figure 228 designates a held conference. nThe following events will automatically put the conference on hold (auto-hold):a. You press an available Call Appearance to start a new call.b. An incoming ring event occurs and you answer the new call.The following are Conference functions:n“Conference with Extension List” on page 162n“Conference with Call Log” on page 163n“Conference with Park List” on page 165n“Conference with Directory” on page 166n“Conference with Quick Dial” on page 167n“Conference with a Held Call” on page 168n“Conference Two Held Calls” on page 169n“Canceling a Conference” on page 170Note will be unavailable during an Active Call if you have another conference on hold.Figure. 228 Held Conference
SB67030 Deskset User’s Guide - Call Management 162 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleConference with Extension ListOnce Call A has been established, the user may establish Call B by calling a number in the extension list. To conference with the extension list, the user must follow this procedure from conference setup mode:To conference calls using the extension list:1. From the Active Call screen shown in Figure 229, press 2. The Active Call will be auto-held and the screen in Figure 230 displayed.3. Press and the list shown in Figure 231 displays.4. Press the up or down NAVIGATION key to highlight the desired entry.5. Press SELECT, SPEAKER, HEADSET, and you will go to Conference Setup mode and display the screen shown in Figure 232.6. Press the to join Call A and Call B.Figure. 229 Active CallFigure. 230 Extension ListFigure. 231 Extension ListFigure. 232 Call Transferred
SB67030 Deskset User’s Guide - Call Management 163 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleConference with Call LogOnce Call A has been established, the user may establish Call B by calling a number in the Call Log. To conference with the Call Log, the user must follow this procedure from conference setup mode:To conference calls using the call log:1. From the Active Call screen shown in Figure 233, press 2. The Active Call will be auto-held and the screen in Figure 234 displayed.3. Press CALL LOG and the list shown in Figure 231 displays.4. Press the up or down NAVIGATION key to highlight the desired entry.5. Press SELECT, SPEAKER, HEADSET, and you will go to Conference Setup mode and display the screen shown in Figure 232.6. Press the to join Call A and Call B.Figure. 233 Active CallFigure. 234 Conference PendingFigure. 235 Call Log ListFigure. 236 Call Conference
SB67030 Deskset User’s Guide - Call Management 164 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleConference with Redial ListOnce Call A has been established, the user may establish Call B by calling a number in the Redial List.:To conference calls using the redial list:1. From the Active Call screen shown in Figure 237, press 2. The Active Call will be auto-held and the screen in Figure 238 displayed.3. Press REDIAL and list shown in Figure 239 displays.4. Press the up or down NAVIGATION key to highlight the desired entry.5. Press SELECT, SPEAKER, HEADSET, and you will go to Conference Setup mode and display the screen shown in Figure 232.6. Press the to join Call A and Call B.Figure. 237 Active CallFigure. 238 Extension ListFigure. 239 Redial ListFigure. 240 Call Transferred
SB67030 Deskset User’s Guide - Call Management 165 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleConference with Park ListOnce Call A has been established, the user may establish Call B by calling a number in the Park List. To conference with the Park List, the user must follow this procedure from conference setup mode:To conference calls using the park list:1. From the Active Call screen shown in Figure 241, press 2. The Active Call will be auto-held and the screen in Figure 242 displayed.3. Press and list shown in Figure 243 displays.4. Press the up or down NAVIGATION key to highlight the desired entry.5. Press SELECT, SPEAKER, HEADSET, and you will go to Conference Setup mode and display the screen shown in Figure 244.6. Press the to join Call A and Call B.Figure. 241 Active CallFigure. 242 Extension ListFigure. 243 Extension ListFigure. 244 Call Transferred
SB67030 Deskset User’s Guide - Call Management 166 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleConference with DirectoryOnce Call A has been established, the user may establish Call B by calling a number in the Directory. To conference with the Directory, the user must follow this procedure from conference setup mode:To transfer a call to an external extension:1. From the Active Call screen shown in Figure 245, press 2. The Active Call will be auto-held and the screen in Figure 246 displayed.3. Press DIRECTORY and list shown in Figure 247 displays.4. Press the up or down NAVIGATION key to highlight the desired entry.5. Press SELECT, SPEAKER, HEADSET, and you will go to Conference Setup mode and display the screen shown in Figure 248.6. Press the to join Call A and Call B.Figure. 245 Active CallFigure. 246 Extension ListFigure. 247 Extension ListFigure. 248 Call Transferred
SB67030 Deskset User’s Guide - Call Management 167 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleConference with Quick DialOnce Call A has been established, the user may establish Call B by calling a number in the Quick Dial list. To conference with Quick Dial, the user must follow this procedure from conference setup mode:To transfer a call to an external extension:1. From the Active Call screen shown in Figure 249, press 2. The Active Call will be auto-held and the screen in Figure 250 displayed.3. Press Quick Dial and the list shown in Figure 251 displays.4. Press the desired Quick Dial entry Call Appearance to dial the Quick Dial entry.5. You will go to conference pending mode screen shown in Figure 252.6. Press the to join Call A and Call B.Figure. 249 Active CallFigure. 250 Extension ListFigure. 251 Extension ListFigure. 252 Call Transferred
SB67030 Deskset User’s Guide - Call Management 168 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleConference with a Held CallOnce Call A has been established through some other activity, you can conference with a held call (Call B).To conference with a held call:1. From the Active Call screen shown in Figure on page 167, press . and observe that the screen shown in Figure 253 displays.2. From the Held Calls screen, press SELECT or the associated Call appearance 3. Press the up or down NAVIGATION key to highlight the desired entry. as shown in Figure 254. 4. Press SELECT or the associated Call Appearance to unhold the call.5. The key will not be available at this point.6. Press the to join Call A and Call B and the Conference screen shown in Figure 255 displays.Figure. 253 Awaiting TransferFigure. 254 Conference PendingFigure. 255 Conference Call
SB67030 Deskset User’s Guide - Call Management 169 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleConference Two Held CallsThe user has the option of conferencing two held calls in any of the call appearances. While Call A will stay held when selected to conference, Call B must be taken off hold and be an active call before joining all parties in conference.To conference two held calls:1. From the Held calls screen shown in Figure 256, press the up or down NAVIGATION key to highlight the desired entry (Call A).2. Press . and observe that the screen shown in Figure 257 displays. 3. The call remains on hold, the name (if present) and call timer disappear, and the phrase Waiting to join appears.4. Press the up or down NAVIGATION key to highlight the second entry (Call B), as shown in Figure 257.5. Press SELECT or the associated Call Appearance to unhold the call.6. The key will not be available at this point.7. Press the to join Call A and Call B and the Conference screen shown in Figure 258 displays.Figure. 256 Awaiting TransferFigure. 257 Conference PendingFigure. 258 Call Transferred
SB67030 Deskset User’s Guide - Call Management 170 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCanceling a Conference:To cancel a conference:1. From the Conference screen shown in Figure 259, you have 2 options:a. Press to end the conference. Calls A and B hang up and the system returns to Idle as shown in Figure 260.b. Hang up the handset. Calls A and B hang up and the system returns to Idle as shown in Figure 260.c. Press to terminate the highlighted call. The system makes the unhighlighted call an Active Call as shown in Figure 261.2. Answering an incoming call while setting up a conference or with a conference pending will cancel the conference process.3. Pressing CANCEL when setting up a conference or during conference pending will cancel the conference process. 4. Pressing CANCEL when a conference is in progress or held will not cancel the conference. Figure. 259 Awaiting TransferFigure. 260 Active CallFigure. 261 Call Transferred
SB67030 Deskset User’s Guide - Call Management 171 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCall on HoldThe SB67030 Desk Set provides the ability to place an unlimited number of calls on hold.When calls are placed on hold the programmed keys change as shown in Figure 262 and described in Table 22.Figure. 262 The SB67030 Call on Hold ScreenTable 22 The SB67030 Call on Hold Screen DescriptionKey Description Key Description Key Description Key DescriptionInitiates transfer of a call. Initiates a conference call. Pages internal extensions. Moves to next set of programmed operation keys. Goes to Park List. Parks call.Initiates Do Not Disturb. Initiates Call Forward.
SB67030 Deskset User’s Guide - Call Management 172 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTo manage held calls:1. From the Active Call screen shown in Figure 263, press HOLD.2. The hold Call Appearance icons appears next to the highlighted call as shown in Figure 264.3. If a call has been placed on hold for longer than 3 minutes, the system will provide an audible ringback reminder every 30 seconds for four minutes, then hang up the call.4. To unhold a call, highlight the call and press SELECT, or press the associated Call Appearance button.Figure. 263 Active CallNote Lifting the headset or pressing SPEAKER or HEADSET will select a new Call Appearance, not unhold the highlighted call.Figure. 264 Call Transferred
SB67030 Deskset User’s Guide - Call Management 173 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleParking a CallThe SB67030 Desk Set allows you to park either Active or Held calls To park a call:1. Press the up or down NAVIGATION key to highlight an active or held call as shown in Figure 265.2. For an Active Call, press to display the splash screen shown in Figure 266.3. For a Held call, press and then press to display the splash screen shown in Figure 266.4. Observe the Idle screen shown in Figure 268.5. A parked call must be picked up within three minutes or a ringback to the Deskset occurs and the screen shown in Figure 267 displays.6. If a name field is available, Parked Call replaces the number field. If the name field is not available, the number displays to the left, and Parked Call to the right of the highlight bar.7. Press to return to the active call screen shown in Figure 265.Figure. 265 Select CallFigure. 266 Parked Call SplashFigure. 267 Parked Call RingbackFigure. 268 Parked Call List
SB67030 Deskset User’s Guide - Call Management 174 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleRetrieving A Parked CallTo retrieve a parked call:1. Press in Idle or held calls mode to display the screen shown in Figure 2692. In Active mode, press , then .3. Press . to display the Park List. shown in Figure 270.4. Press the up or down NAVIGATION key to highlight the desired entry as shown in Figure 265.5. Press .to display the retrieved call in the active mode as shown in Figure 271. Figure. 269 Awaiting TransferFigure. 270 Parked Call ListFigure. 271 Call Transferred
SB67030 Deskset User’s Guide - Call Management 175 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroublePagingYou can page other extensions in the AT&T Small Business System network from Idle and held callsTo transfer a call to an external extension:1. From Idle shown in Figure 272 or a held call, press to display the screen shown in Figure 272.2. When finished, press to return to the Idle screen.3. If the user is on an active call, the user will not receive an incoming page.4. If the user goes off-hook during an incoming page (by lifting the receiver, pressing a CA, SPEAKER, or HEADSET) any incoming page will be terminated on that extension.Figure. 272 Idle ScreenFigure. 273 Page Splash Screen
SB67030 Deskset User’s Guide - Answer a Call 176 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCHAPTER10ANSWER A CALLYou can answer call from the SB67030 Deskset in the following ways:1. “Answer Screens” on page 1772. “Answering a Call in Idle” on page 1793. “When an incoming call occurs in Pre-dial mode (See Figure 278), the incoming call appears next to an available Call Appearance as shown in Figure 279.” on page 1804. “Answer With a Call on Hold” on page 1835. “Answer a Call from Within a Menu” on page 1846. “Answer With Multiple Incoming Calls” on page 1857. “Answer a Call From Voicemail” on page 186Lift the Handset.Press SPEAKER to route audio to the speaker.Press HEADSET to route audio to headset output.Press the associated Programmed key.Press the programmed key.
SB67030 Deskset User’s Guide - Answer a Call 177 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset Trouble8. “Ignoring a Call” on page 187Answer ScreensThe SB67030 Desk Set answer screen shown in Figure 274 Figure. 274 The SB67030 Answer ScreensTable 23 The SB67030 Answer ScreensKey Description Key Description Key Description Key DescriptionAnswers incoming call. Silences ringer during incoming call event. Initiates Message Forward function.Incoming CallSelect Answer Active Call
SB67030 Deskset User’s Guide - Answer a Call 178 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleInitiates transfer of a call. Initiates a conference call. Parks call. Moves to next set of programmed operation keys. Initiates Do Not Disturb. Initiates Call Forward.Goes to Park List.Table 23 The SB67030 Answer ScreensKey Description Key Description Key Description Key Description
SB67030 Deskset User’s Guide - Answer a Call 179 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleAnswering a Call in IdleTo answer a call from the Idle mode:1. When there is an incoming call: a. The system emits a ringtone (See “Sounds” on page 56)b. The highlight bar automatically moves to the ringing call appearance.c. A bell icon appears next to an available Call Appearance to indicate an incoming call as shown in Figure 276. 2. Perform one of the following to answer the call and display the Active Call screen shown in Figure 277lLift the Handset.lPress SPEAKER to route audio to the speaker.lPress HEADSET to route audio to headset output.lPress the associated Call Appearance key and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58).lPress . and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58).3. You can silence the incoming call by pressing the soft key. Figure. 275 Idle ScreenFigure. 276 Incoming CallFigure. 277 Active Call
SB67030 Deskset User’s Guide - Answer a Call 180 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleAnswer From PredialWhen an incoming call occurs in Pre-dial mode (See Figure 278), the incoming call appears next to an available Call Appearance as shown in Figure 279.To answer a call in pre-dial:1. Press the associated Call Appearance key or press . and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58).2. Lift the Handset.3. Press SPEAKER to route audio to the speaker.4. Press HEADSET to route audio to headset output.5. The Pre-dial Call Appearance disappears and the highlighted call appears next to the Active Call Appearance icon as shown in Figure 280.6. You can silence the incoming call by pressing the soft key. After pressing ignore, the ringer icon will change to a silenced ringer icon and you will return to the Pre-Dial Call Appearance (See “Ignoring a Call” on page 187).Figure. 278 Predial ModeFigure. 279 Incoming CallFigure. 280 Active Call Appearance
SB67030 Deskset User’s Guide - Answer a Call 181 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleAnswer From DialThe SB67030 Deskset indicates an incoming call by emitting a single brief tone, moving the highlight bar to the ringing call appearance, and displaying a flashing bell icon next to an available Call Appearance as shown in Figure 282.To answer a call in the Dial mode:1. Perform one of the following: a. Press the associated Call Appearance key or press . and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58).b. Lift the Handset.c. Press SPEAKER to route audio to the speaker.d. Press HEADSET to route audio to headset output2. The Active Call Appearance icon appears as shown in Figure 283.3. if you have entered another digit after the 1, the dialed call goes on hold as shown in Figure 284.4. You can silence the incoming call by pressing the soft key (See “Ignoring a Call” on page 187). Figure. 281 Dial ModeFigure. 282 Incoming CallFigure. 283 Incoming CallFigure. 284 Dial Call Appearance
SB67030 Deskset User’s Guide - Answer a Call 182 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleAnswer While on a CallThe SB67030 Deskset indicates an incoming call when you have an active call by emitting a single brief tone, moving the highlight bar to the next available call appearance, and displaying a flashing bell icon as shown in Figure 285.To answer a call while on an active call:1. You have the following options:a. Press or the associated Call Appearance and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). The current call will automatically be placed on hold. b. Press to turn the ringtone off. and display the screen shown in Figure 286. (See “Ignoring a Call” on page 187).c. Press to forward the call to voicemail. d. Press SPEAKER to route audio to the speaker.e. Press HEADSET to route audio to headset output.f. Lift the Handset.2. The Active Call Appearance icon appears as shown in Figure 287.lIf a second incoming call arrives, the highlight would remain on the first incoming call until the FWD no Answer setting was met or press .Figure. 285 Incoming Call Figure. 286 Ignore Incoming CallFigure. 287 Active Call
SB67030 Deskset User’s Guide - Answer a Call 183 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleAnswer With a Call on HoldIf there are held calls taking up call appearances, the SB67030 Deskset indicates an incoming call by emitting a single brief tone, moving the highlight bar to the ringing call appearance, and displaying a flashing bell icon next to an available Call Appearance as shown in Figure 288. To answer a call with a call on hold:1. You have the following options:a. Press or the associated Call Appearance and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). The current call will automatically be placed on hold. b. Press SPEAKER to route audio to the speaker.c. Press HEADSET to route audio to headset output.d. Lift the Handset.2. There are 2 ways to take the held call off of hold:a. Use the NAVIGATION key to highlight the call and go off-hook.b. Press the associated call appearance key.3. The Active Call Appearance icon appears as shown in Figure 289.Figure. 288 Incoming CallFigure. 289 Active Call
SB67030 Deskset User’s Guide - Answer a Call 184 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleAnswer a Call from Within a MenuIf there is an incoming call while you are in the Directory, Menu, Messages, Call Log, or Redial menu (See Figure 290); the SB67030 Deskset indicates an incoming call by emitting a single brief tone, and displaying a splash screen with the flashing bell and the CID information for the call as shown in Figure 291 To answer a Call From Within a Menu:1. Perform one of the following to answer the call and display the Active Call screen shown in Figure 292.a. Lift the Handset.b. Press SPEAKER to route audio to the speaker.c. Press HEADSET to route audio to headset output.d. Press the associated Call Appearance key and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58).e. Press . and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58).f. Press to turn the ringtone off (See “Ignoring a Call” on page 187).g. Press to forward the call to voicemail. Figure. 290 Call MenuFigure. 291 Incoming Call SplashFigure. 292 Active Call
SB67030 Deskset User’s Guide - Answer a Call 185 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleAnswer With Multiple Incoming CallsThe SB67030 Deskset displays multiple incoming calls in the Call Appearance state as shown in Figure 288. As all incoming rings have equal priority, the reverse highlight will stay on the first incoming ring. To answer multiple incoming calls: You have the following options:1. Press the up or down NAVIGATION key to select the desired call and either:a. Press . and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58).ORb. Press the associated Call Appearance key and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58).2. Press to turn the ringtone off and display the screen shown in Figure 294 (See “Ignoring a Call” on page 187). 3. Press to forward the call to voicemail. 4. If you answer the call, the reverse highlight will stay on that call, not jump to the incoming ring that’s already in progress as shown in Figure 295. 5. Unattended incoming calls will be handled according to the Call Forward-No Answer setting. Figure. 293 Multiple Incoming CallsFigure. 294 Incoming Call SplashFigure. 295 Active Call
SB67030 Deskset User’s Guide - Answer a Call 186 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleAnswer a Call From VoicemailIf there is an incoming call while you are in voicemail (See Figure 296); the SB67030 Deskset indicates an incoming call by emitting a single brief tone, and displaying a splash screen with the flashing bell and the CID information for the call as shown in Figure 297 To answer a Call From Within voicemail:1. Perform one of the following to answer the call and display the Active Call screen shown in Figure 298a. Lift the Handset.b. Press SPEAKER to route audio to the speaker.c. Press HEADSET to route audio to headset output.d. Press the associated Call Appearance key and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58).e. Press . and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58).f. Press to turn the ringtone off. the message will continue to play (See “Ignoring a Call” on page 187). g. Press to forward the call to voicemail the message will continue to play.2. Answering the call will terminate message playback; you will exit the Messages feature and go to Call Appearance mode. Figure. 296 VoicemailFigure. 297 Incoming Call SplashFigure. 298 Active Call
SB67030 Deskset User’s Guide - Answer a Call 187 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleIgnoring a CallThe user has the option of ignoring an Incoming Call when in Call Appearance mode. Pressing will silence the ringer as indicated by the silenced ringer icon. If you were on an Active or Held call, the highlight will move back to whatever Call Appearance you were on before the Incoming Ring event. nOnce a call is ignored, the key will no longer be available on the Incoming Ring Call Appearance. nIgnoring a call on the Deskset will ignore and silence that call on the Cordless Handset as well nIf an ignored call is highlighted, going off-hook by lifting the receiver, or pressing SPEAKER, or HEADSET will not answer the incoming call. Instead, going off-hook will establish a new call on the next available Call Appearance. nIf you receive multiple incoming calls, they will queue up in order of arrival. The highlight will always stay on the oldest incoming call. Ignoring each incoming call will cycle through each incoming call. If the call has already been ignored once, it cannot be ignored again.nIf you are on Active Call with one ignored call and one unattended incoming call, the system hangs up the Active Call, and he unattended call starts ringing. If all incoming calls had been ignored before you hung up, there would be no ringing. nThe Call Appearance LED will continue to flash. Pressing the flashing CA will terminate the feature and take you to an active call. nIf you may cancel out of the feature, you will see the incoming call in the Call Appearance state with the ringer silenced.nIf there are multiple incoming calls occurring simultaneously, they will be queued up in order of arrival. You will stay on the current incoming call interaction screen, but additional CAs will light up to indicate additional incoming calls. Ignoring the current incoming call will take the user to the next incoming call in the queue. If all additional incoming calls are ignored, you will return to the previous feature.
SB67030 Deskset User’s Guide - Handset Interaction 188 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCHAPTER11HANDSET INTERACTIONIntroductionYour AT&T Business System operates with either the SB67030 Desk Set or the SB67040 Remote Handset. This section identifies similarities and operating interactions involved with both units. For a complete description of Handset functions see the SB67040 Remote Handset User’s Guide. In this chapter the deskset and handset screens are displayed side-by-side to provide a comparison of activity. This chapter covers:1. “Idle Screen” on page 189.2. “Locating the Handset” on page 191.3. “Ignoring a Call” on page 1924. “Incoming Ring: Deskset Answers” on page 193.5. “Incoming Ring Event: Handset Answers” on page 194.6. “Held Calls on Both Devices” on page 195.7. “List Access” on page 196.
SB67030 Deskset User’s Guide - Handset Interaction 189 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleIdle ScreenFigure 299 illustrates the Idle screens for both the SB67030 Desk Set or the SB67040 Remote Handset. See “The Idle Screen” on page 41 for a complete description of the Deskset Idle screen. See SB67040 Remote Handset User’s Guide for a complete description of the Handset Idle screen. The following are differences and similarities between the devices:nBoth the Handset and the Deskset are in sync during Idle mode. The system status at the user extension such as missed calls and new messages is broadcast from the Deskset to the cordless handset as new events occur. This ensures the handset remains in sync with the Deskset.nThe Handset synchronizes with the Deskset every time it wakes up from power-save mode. nBoth the Handset and Deskset are in sync if there are held calls. The Deskset shows held calls in the Call Appearance slots. The Handset displays the current held call with an option to cycle through the call deck using the up or down NAVIGATION key. See “Held Calls on Both Devices” on page 195 for a description of held call operation.nThe clocks on each of the devices run independently. The system will synchronize the real time periodically, with the Deskset being the master. Since the clocks are independent, there may be times when the clock rollover may not occur at the exact moment when comparing the unit side by side.nBoth devices show the current date and time, DND status, the same new calls and new message notifications. Note The handset will go into power-save mode after a defined period. When it is in power-save mode, the display will not be off but the held call information will not be visible until the user wakes up the handset or until it is woken up with an incoming ring even.Figure. 299 Deskset/Handset Idle Screens
SB67030 Deskset User’s Guide - Handset Interaction 190 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroublenAn Incoming Call Event appears on both devices and both devices will emit ringtones. If one device answers the call, the other device will cease to ring but will receive visual notification of the call in progress and stays in a mode where CA notification is available. This behavior allows a further incoming ring event to appear on either device. If there is an incoming ring while one device is on an Active Call, the device currently on a call will emit an abbreviated ring tone but the other device will not emit any sound at all.nOnly one device can control the database-dependent features such as Directory, Call Log, Redial list, Park list, Extension list, Quick Dial list and Messages feature. The control of the database covers the read and write operation available on each of the devices. The audio channel control means accessing or establishing an Active Call as well as accessing voicemail. If one of the devices has control of either the database-dependent features or the audio channel, the other device cannot get control of either unless the user switches the control over. nIf you press a key in an attempt to access a database-dependent feature on one device while the other device has control, that access will become available after switching control– you do not have to press the feature key again. nIf you switch devices during a current Active Call, the audio channel will stay open and you can resume the call in progress. nYou cannot initiate a new call or answer a new incoming call on one device if the other device is on an Active Call. You must switch between devices to handle the current call before new calls can be handled.
SB67030 Deskset User’s Guide - Handset Interaction 191 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleLocating the HandsetIf a Cordless Handset is registered to the Deskset, then is available from Idle on the Deskset.To locate the handset:1. From Idle, press to display the screen shown in Figure 300.2. Press . 3. The Deskset displays a Paging Handset splash screen shown in Figure 301. 4. The Cordless Handset will ring for 60 seconds (about 12 rings) and display a Deskset Paging interaction screen shown in Figure 301. This splash will not disappear until ringing stops or the user cancels the page.5. On the Deskset: Press CANCEL or to stop the paging before the 60-second time-out. 6. The paging interaction screen will self-terminate after 60 seconds.7. Press any key on the Handset: to stop the paging.Figure. 300 Idle ScreenFigure. 301 Paging Handset
SB67030 Deskset User’s Guide - Handset Interaction 192 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleIgnoring a CallTo handle held calls on both devices:1. When an incoming call is ignored, neither device has ownership of these calls. The status is available on both devices, as shown in Figure 308.2. Press on the Deskset and observe that the screen shown in Figure 308 display.3. Press on the handset and observe that the screen shown in Figure 308 display.4. You have the following options:a. Press . and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58).b. Press to forward the call to voicemail.Figure. 302 Ignore a CallFigure. 303 Paging Handset
SB67030 Deskset User’s Guide - Handset Interaction 193 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleIncoming Ring: Deskset AnswersThe Deskset answers an incoming call:1. When there is an incoming call, none of the devices have ownership of these calls. The status is available on both devices, as shown in Figure 304.2. In this state, when the Deskset answers the call with one of the means available, (See “Answer a Call” on page 176.) the screens shown in Figure 305 display.Figure. 304 Active Call ScreenFigure. 305 Paging Handset
SB67030 Deskset User’s Guide - Handset Interaction 194 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleIncoming Ring Event: Handset AnswersThe Handset answers an incoming call:1. When there is an incoming call, none of the devices have ownership of these calls. The status is available on both devices, as shown in Figure 306.2. In this state, when the Handset answers the call with one of the means available, (See SB67040 Remote Handset User’s Guide) the screens shown in Figure 307 display.3. The Deskset screen in Figure 307 shows the highlight on the Active Call with the Handset icon meaning the cordless Handset has control and is on an Active Call. 4. The highlight will not move even though there may be further incoming calls. This highlight behavior indicates that the Active Call must switch back to the Deskset before any other calls or database access features can be activated. 5. To switch back to the Deskset, lift the receiver, press the associated Call Appearance, press SPEAKER, or press HEADSET. Figure. 306 Active Call ScreenFigure. 307 Paging Handset
SB67030 Deskset User’s Guide - Handset Interaction 195 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleHeld Calls on Both DevicesTo handle held calls on both devices:1. When there are held calls, neither device has ownership of these calls. The status is available on both devices, as shown in Figure 308.2. In this state, any device can pick up a held call with one of the means available (See “Call on Hold” on page 171.)3. Press the up or down NAVIGATION key to cycle through held calls as shown in Figure 309.Figure. 308 Active Call ScreenNote Switching between calls in the Handset call deck will not switch Call Appearances in the Deskset.Figure. 309 Paging Handset
SB67030 Deskset User’s Guide - Handset Interaction 196 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleList AccessWhen The Deskset is in use and is accessing a database-dependent feature such as voicemail, the Handset must switch to assume control before it can access the database feature. Figure 310 illustrates voicemail, but the other lists behaves similarly.To handle held calls on both devices:1. With the Handset in power-save mode and the Deskset playing voicemail, press DIR to access the directory.2. The Handset Lockout splash screen shown in Figure 312 displays.3. Press to pause the voicemail message and display the directory on the handset as shown in Figure 308.Figure. 310 Active Call ScreenFigure. 311 Handset Lockout SplashFigure. 312 Handset Directory
SB67030 Deskset User’s Guide - Troubleshooting 197 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleCHAPTER12TROUBLESHOOTINGIf you have difficulty operating your SB67030 Desk Set, try the suggestions in Table 24.Note For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.Table 24 SB67030 Desk Set Problem ResolutionsSymptom Probable Cause Corrective ActionMy SB67030 Desk Set does not work at all. No power to the Desk Set. Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.Unplug the unit? electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to three minutes for the Internet radio to boot up.Make sure the sufficient batteries are used and installed correctly
SB67030 Deskset User’s Guide - Troubleshooting 198 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleImportant Safety InstructionsWhen using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:nRead and understand all instructions. nFollow all warnings and instructions marked on the product.nUnplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. nDo not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool).nDo not place this product on an unstable table, shelf, stand or other unstable surfaces.nSlots and openings in the back or bottom of the unit are provided for ventilation. To protect it from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided. nThis product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your dealer or local power company. nDo not allow anything to rest on the power cord. Do not install this product where the cord may be walked on. Remove and re-insert the batteries. If that still does not work, it may be necessary to purchase a new battery.Table 24 SB67030 Desk Set Problem ResolutionsSymptom Probable Cause Corrective Action
SB67030 Deskset User’s Guide - Troubleshooting 199 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroublenNever push objects of any kind into this product through the slots in the unit because it may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product. nTo reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the unit other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. nDo not overload wall outlets and extension cords. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:nWhen the power supply cord or plug is damaged or frayed.nIf liquid has been spilled onto the product. nIf the product has been exposed to rain or water.nIf the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.nIf the product has been dropped and the unit has been damaged.nIf the product exhibits a distinct change in performance.nThe power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table/cabinet outlet.MaintenanceYour SB67030 Desk Set contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatmentHandle the unit gently. Save the original packing materials to protect your telephone if you ever need to ship it.
SB67030 Deskset User’s Guide - Troubleshooting 200 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleAvoid waterYour unit can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.Electrical stormsElectrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical appliances during storms. Cleaning your unitYour unit has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning solvents of any kind.WarrantyTechnical SpecificationsI Selects the highlighted item.Note
SB67030 Deskset User’s Guide - Troubleshooting 201 Voice Make Call Answer Install Overview PC UI Setup Mail Directory CallLog Call Manage Call Handset TroubleTip CAUTION WARNING
SB67030 Deskset User’s Guide - Chapter 202 Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset TroubleGLOSSARYCA – Call AppearanceCall Appearance represents call presence on the system. The number of call appearance buttons on the desktop dictates the number of calls on the system the User can have directed to them. On the Cordless handset Call Appearance is different because of the lack of dedicated CA buttons.CD Handset – Corded HandsetCS – Cordless HandsetDS – Desk SetHL – HighlightHighlight refers to a reverse bar in the display that brings focus of the user to a listed item.HK – Hard KeyPK – Programmed KeyACTIVE CALL Active Call is a state that occurs after the system has dialed out the dialing digits. The system will assume this as a connected state even though a connection may not be set up with the far-end. Active call state also applies when the user answers an incoming call.
Voice Make Call Answer Install Overview PC UI Setup Mail Directory Call Log Call Manage Call Handset Trouble SB67030 Deskset User’s Guide - Chapter 203 DIALDial state refers to an intermediary state that occurs after the user has request a calling line by going off hook. As the user enters dialing digits, the System checks whether the dialing rules are met. The System will then dial the digit string. The state then changes from DIAL to Active Call.Held CallsHeld Calls are calls that are placed on hold at the extension by the user. The system can automatically hold a call based on Call Appearance rules.IDLEIdle refers to a state where the extension does not have any Active or Held Calls.

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