VTech Telecommunications 80-6563-00 1.9GHz CORDLESS PHONE User Manual
VTech Telecommunications Ltd 1.9GHz CORDLESS PHONE
Contents
- 1. Users Manual 1
- 2. Users Manual 2
Users Manual 2
User’s Guide SB67030 Deskset Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble CONTENT Content Preface Introduction........................................................................................................................................................................................................................................................ 10 Navigation............................................................................................................................................................................................................................................................ 11 In This Manual ................................................................................................................................................................................................................................................... 12 Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Additional Documentation ....................................................................................................................................................................................................................... 14 Installation Introduction........................................................................................................................................................................................................................................................ 15 Initial Precautions........................................................................................................................................................................................................................................... 16 SB67030 Desk Set Components .......................................................................................................................................................................................................... 17 Attaching Deskset Stand ........................................................................................................................................................................................................................... 18 Cable Connection........................................................................................................................................................................................................................................... 19 Wall Mounting................................................................................................................................................................................................................................................... 21 Technical Specification ............................................................................................................................................................................................................................... 23 Typical Network Configurations............................................................................................................................................................................................................ 24 Overview Introduction........................................................................................................................................................................................................................................................ 25 Display and Key Functions........................................................................................................................................................................................................................ 27 Liquid Crystal Display (LCD) Screen ................................................................................................................................................................................................... 28 Programmed Operations Keys............................................................................................................................................................................................................... 29 Call Appearance (CA)................................................................................................................................................................................................................................... 30 Call Appearance (CA) Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Call Appearance (CA) Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 SB67030 Deskset User’s Guide - Content Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Appearance (CA) Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Function Keys .................................................................................................................................................................................................................................................... 35 Programmed Keys.......................................................................................................................................................................................................................................... 36 The Idle Screen................................................................................................................................................................................................................................................. 41 Status Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Keypad Data Entry.......................................................................................................................................................................................................................................... 43 Search Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Browser Interface Introduction........................................................................................................................................................................................................................................................ 45 Accessing the User Interface (UI) ........................................................................................................................................................................................................ 46 Call Forward-No Answer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Editing Quick Dial Entries .......................................................................................................................................................................................................................... 49 Setup Menus Introduction........................................................................................................................................................................................................................................................ 51 Setup Menus....................................................................................................................................................................................................................................................... 52 Deskset Settings .............................................................................................................................................................................................................................................. 54 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Preferred Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 User Settings...................................................................................................................................................................................................................................................... 59 Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Recording A Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Call Forwarding All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Call Fwd All Voicemail (VM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Call Fwd All - Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Call Fwd All - Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Call Forward Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 SB67030 Deskset User’s Guide - Content Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Voicemail Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Name Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Personal Name Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Pre-Set Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Cordless Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Register a Cordless Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Deregister a Cordless Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Change User Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Admin Settings ................................................................................................................................................................................................................................................. 77 Call Fwd - NA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Call Forward - No Answer to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Call Forward - No Answer to an Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Call Forward - No Answer to an Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Fwd/Trans to line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Set/Edit Static IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 IP Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Reset User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Deskset Information...................................................................................................................................................................................................................................... 91 Setting up Do Not Disturb ........................................................................................................................................................................................................................ 92 Voice Mail Access Voicemail ............................................................................................................................................................................................................................................ 94 Messages Feature........................................................................................................................................................................................................................................... 95 Message Playback .......................................................................................................................................................................................................................................... 97 Forwarding a Message ................................................................................................................................................................................................................................ 99 SB67030 Deskset User’s Guide - Content Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Forward to Additional Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Recording an Audio Annotation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Status Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Deleting Messages...................................................................................................................................................................................................................................... 104 Clear Message Flags .................................................................................................................................................................................................................................. 106 Voicemail Remote Operations............................................................................................................................................................................................................ 107 Directory Introduction..................................................................................................................................................................................................................................................... 110 Using the Directory..................................................................................................................................................................................................................................... 111 List Scrolling Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Creating a New Directory Entry ......................................................................................................................................................................................................... 113 Editing a Directory Entry ......................................................................................................................................................................................................................... 114 Deleting a Directory Entry ..................................................................................................................................................................................................................... 115 Directory Sort ................................................................................................................................................................................................................................................. 116 Directory List................................................................................................................................................................................................................................................... 117 Non-alphabetical character sort rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Call Log Introduction..................................................................................................................................................................................................................................................... 119 Using the Call Log....................................................................................................................................................................................................................................... 120 List Scrolling Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Missed Call Notification........................................................................................................................................................................................................................... 122 Reviewing the Call Log list: ................................................................................................................................................................................................................... 123 Voicemail messages in Call Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Storing Call Log Entries. .......................................................................................................................................................................................................................... 125 Deleting Call Log Entries ........................................................................................................................................................................................................................ 126 Making a Call Dialing Rules ................................................................................................................................................................................................................................................... 129 The Idle Screen.............................................................................................................................................................................................................................................. 130 SB67030 Deskset User’s Guide - Content Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Pre-Dialing........................................................................................................................................................................................................................................................ 131 Active Call Screen ....................................................................................................................................................................................................................................... 132 Live Dialing....................................................................................................................................................................................................................................................... 133 Using the Extension List .......................................................................................................................................................................................................................... 134 Calling an Extension in Idle Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Calling an Extension from Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Calling from the Directory ..................................................................................................................................................................................................................... 137 Calling from the Call Log ...................................................................................................................................................................................................................... 138 Calling from Call Log Details ............................................................................................................................................................................................................... 139 Calling from Voicemail ............................................................................................................................................................................................................................. 140 Using Quick Dial ........................................................................................................................................................................................................................................... 141 Calling from Quick Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Using the Redial List .................................................................................................................................................................................................................................. 143 Calling from Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Calling from Redial Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Storing Redial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Deleting Redial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Call Management Introduction..................................................................................................................................................................................................................................................... 149 Call Management......................................................................................................................................................................................................................................... 150 Transferring a Call....................................................................................................................................................................................................................................... 151 Transfer to an Internal Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Transfer to an External Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Transferring to Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Transferring to Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Transferring to Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Transferring to Held Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Transferring to Quick Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Conference a Call........................................................................................................................................................................................................................................ 160 Conference with Extension List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Conference with Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 SB67030 Deskset User’s Guide - Content Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference with Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Conference with Park List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Conference with Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Conference with Quick Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Conference with a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Conference Two Held Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Canceling a Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Call on Hold..................................................................................................................................................................................................................................................... 171 Parking a Call ................................................................................................................................................................................................................................................. 173 Retrieving A Parked Call ......................................................................................................................................................................................................................... 174 Paging.................................................................................................................................................................................................................................................................. 175 Answer a Call Answer Screens............................................................................................................................................................................................................................................. 177 Answering a Call in Idle........................................................................................................................................................................................................................... 179 Answer From Predial ................................................................................................................................................................................................................................. 180 Answer While on a Call ........................................................................................................................................................................................................................... 182 Answer With a Call on Hold ................................................................................................................................................................................................................. 183 Answer a Call from Within a Menu .................................................................................................................................................................................................. 184 Answer With Multiple Incoming Calls ............................................................................................................................................................................................ 185 Answer a Call From Voicemail ............................................................................................................................................................................................................ 186 Ignoring a Call................................................................................................................................................................................................................................................ 187 Handset Interaction Introduction..................................................................................................................................................................................................................................................... 188 Idle Screen........................................................................................................................................................................................................................................................ 189 Locating the Handset................................................................................................................................................................................................................................ 191 Ignoring a Call................................................................................................................................................................................................................................................ 192 Incoming Ring: Deskset Answers ...................................................................................................................................................................................................... 193 Incoming Ring Event: Handset Answers....................................................................................................................................................................................... 194 Held Calls on Both Devices................................................................................................................................................................................................................... 195 SB67030 Deskset User’s Guide - Content Install Overview PC UI Voice Mail Setup Directory Make Call CallLog Call Answer Manage Call Handset Trouble Troubleshooting Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Maintenance.................................................................................................................................................................................................................................................... 199 Avoid rough treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 Avoid water . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Electrical storms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Cleaning your unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Warranty ............................................................................................................................................................................................................................................................ 200 Technical Specifications .......................................................................................................................................................................................................................... 200 Glossary ACTIVE CALL DIAL . . . . . . . Held Calls . . IDLE . . . . . . . SB67030 Deskset User’s Guide - Content 202 203 203 203 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble PREFACE Introduction This User’s Guide provides a complete set of instructions to guide you through operation of your SB67030 Deskset. Operating these devices does not require the technical expertise of a traditional system administrator or IT professional, However, we recommend that you make one person responsible for controlling the system-wide features described in this guide. Before using this AT&T product, please read “Important Safety Instructions” on page 198 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. Note For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. 1. “Navigation” on page 11 2. “In This Manual” on page 12 3. “Procedures” on page 13 SB67030 Deskset User’s Guide - Preface 10 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Navigation Your SB67030 Deskset User Guide provides the ability to move from topic to topic easily, and to return to your original or previous topic.Figure 1 illustrates the navigation conventions for this user guide. Chapter Tabs Click on these tabs to open the chapter covered by that topic. Primary Topic Click on this link to move to the first page covering that topic. Previous Page Next Page First Page in Chapter Previous Topic Figure. 1 User Guide Navigation SB67030 Deskset User’s Guide - Preface 11 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble In This Manual Table 1 lists text formats used in this manual to assist you in identifying items referenced within procedures. Table 1 Description of Text Formats Text Format Description Screen This identifies text that appears on the screen in a menu or prompt. FUNCTION KEY This identifies a Function key. See “The Idle Screen” on page 41 for a complete description of the Function keys. This identifies a Programmed key. See “Programmed Operations Keys” on page 29 for a complete description of the Function keys. Figure 1, Table 1, or “Navigation” on page 11 This identifies a reference to a figure, procedure, table, or section within this manual. “Introduction” This identifies a hyperlink to a primary topic. Notes are added to give more information, usually in a procedure. Note Notes are added to give more information, usually in a procedure. A caution means that damage to equipment is possible. CAUTION A caution means that damage to equipment is possible. Tip A tip provides information that can assist you in performing a procedure. SB67030 Deskset User’s Guide - Preface A tip provides information that can assist you in performing a procedure. 12 Install Overview PC UI Table 1 Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Description of Text Formats Text Format Description WARNING A warning means that injury or death is possible if the instructions are not obeyed. A warning means that injury or death is possible if the instructions are not obeyed. Procedures The procedures in this manual are contained on a single page, unless otherwise noted. Each page contains the topic heading and a procedure table as shown in Figure 2. The screen images appear in clockwise order as indicated by the numbers in Figure 2. Figure. 2 Sample Procedure SB67030 Deskset User’s Guide - Preface 13 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Additional Documentation This CD contains a complete documentation set for the SB67030 Deskset, SB67040 Remote Handset (Optional), 67020 Gateway, and the 7610 Cordless Headset (Optional). The documentation set includes; 67020 Gateway System Administrators Guide 7610 Cordless Headset User’s Guide SB67040 Remote Handset User’s Guide SB67030 Deskset User’s Guide - Preface 14 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble HAPTER INSTALLATION Introduction This chapter provides information for physically installing your SB67030 Desk Set. Configuring and setting up the features is cover in “Overview” on page 25. Installation consists of the following functions: 1. “Initial Precautions” on page 16 2. “SB67030 Desk Set Components” on page 17 3. “Attaching Deskset Stand” on page 18 4. “” on page 19 5. “Wall Mounting” on page 21 6. “Technical Specification” on page 23 Note For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. SB67030 Deskset User’s Guide - Installation 15 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble The AT&T Small Business System (SBS) consists of a set of devices that work together to create a small-office telephone network. The AT&T SBS differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, The SBS connects to your office computer network to intelligently route traffic and handle calls.. This (internet Protocol (IP)-based system integrates itself seamlessly into an existing Local Area Network (LAN). Once the Deskset phones are connected they find each other and automatically self-configure. Once configuration is complete, calls can be made between extensions within the private network. Additional telephony and network configuration is administered through a Browserbased User Interface (UI). To make external calls, a Public Switched Telephone Network (PSTN) Gateway must also be connected to the network. Each Gateway can connect up to four outside phone lines to the private Synapse network. Up to four Gateways can be connected to the system, providing up to 16 PSTN lines. In addition, each Deskset can be registered with a Cordless Handset or Headset, which extends functionality of the system to a portable device. Initial Precautions Avoid placing the telephone base too close to: Communication devices such as: television sets, VCRs, or other cordless telephones. Excessive heat sources. Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting. Excessive dust sources such as a workshop or garage. Excessive moisture. Extremely low temperature. Mechanical vibration or shock such as on top of the washing machine or workbench. SB67030 Deskset User’s Guide - Installation 16 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call SB67030 Desk Set Components Figure 3 illustrates the components shipped with the SB67030 Desk Set Deskset Base Deskset Base Power Cable Handset Figure. 3 SB67030 Desk Set Components SB67030 Deskset User’s Guide - Installation 17 Ethernet Network Cable Handset Trouble Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Attaching Deskset Stand The SB67030 Desk Set operates either on the desktop or mounted on the wall. The desktop setup provides for two positions, Option 1 at 45° and Option 2 at 60°. To attach the deskset stand: 1. Place the deskset base on a flat surface with the connector side towards you as illustrated in Figure 4 2. Place the stand on the base with the flexible tab side illustrated in Figure 4 away from you. 3. Insert the solid tabs into the slots on the base for the desired option in the direction of the arrows as shown in Figure 4 4. Rotate the stand away from you until it rests against the base.and you hear a click as it locks into place. 1. Place the deskset on a flat surface with the connector side towards you as illustrated in Figure 4 2. Press both flexible tabs at the same time. 3. Rotate the stand towards from you until it disengages from the base. Sta Option 1 Option 2 Figure. 4 Deskset Deskset Stand Insta To remove the deskset stand: Tabs Figure. 5 Deskset Stand Tabs SB67030 Deskset User’s Guide - Installation 18 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Cable Connection Connect the handset: Connector 1. Plug the coiled handset cord into the handset jack on the left side of the telephone identified in Figure 6. 1. Plug the other end of the coiled handset cord into the handset, then hang up. 1. Plug the power adapter into the connector on the back of the deskset identified in Figure 7. 2. Plug the power adapter into a power outlet not controlled by a wall switch. 3. Observe that the keys flash and the LCD display illuminates. Plug Figure. 6 Handset Plug To Connecting Power: DC Power Figure. 7 Power Connector SB67030 Deskset User’s Guide - Installation 19 Install Overview PC UI Setup To connect the Ethernet Cable Network Figure. 8 PC Network Connections Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble If you currently have a PC connected to the network: 1. Unplug the RJ-45 ethernet network cable from your PC. 2. Plug the RJ-45 ethernet network cable into the jack on the back of the deskset identified in Figure 8. 3. Plug an ethernet cable into the PC jack on the deskset. 4. Plug the other end of the ethernet cable into the PC. If you do not have PC connected to the network: 1. SB67030 Deskset User’s Guide - Installation Plug the network cable into the jack on the back of the deskset identified in Figure 8. 20 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Wall Mounting The telephone base comes with the bracket for desktop use (See “SB67030 Desk Set Components” on page 17). Wall mounting requires a telephone outlet wall mounting plate with mounting studs that you must purchase from a hardware or consumer electronics retailer. To attach the deskset stand: Swithchook 1. .Press the switchhook tab and slide it towards the top of the base as shown in Figure 9. 2. Rotate the tab 180° as shown in Figure 10. 3. Insert the tab back into the base. Handset Tab Figure. 9 Wall Mount Deskset Note You will not need the bracket for wall mounting. Figure. 10 Wall Mount Deskset SB67030 Deskset User’s Guide - Installation 21 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble To mount the SB67030 Desk set: 1. Plug the ethernet cable into the jack on the back of the deskset. 2. Plug the power adapter into the connector on the back of the deskset. 3. Place the telephone base mounting plate above the mounting studs as shown in Figure 11. 4. Slide the telephone base down until secure. 5. Plug the ethernet cable into the wall jack. 6. Plug the power adapter into a power outlet not controlled by a wall switch. Figure. 11 Mounting Brackets SB67030 Deskset User’s Guide - Installation 22 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Technical Specification Table 2 identifies the SB67030 Desk Set features and associated technical specifications. Table 2 Technical Specifications Feature Specification Frequency control Crystal controlled PLL synthesizer Transmit Frequency Cordless Handset: 1921.536-1928.448 MHZ Base: 1921.536-1928.448 MHZ Channel Nominal Effective Range Maximum power allowed by FCC and IC. Actual operating range might vary according to environmental conditions at the time of use Size Cordless Handset: 1.77 X 1.30 X 6.97 in (45 X 33 X 177 mm) Charger: 3.15 X 4.13 X 2.36 in (80 X105 X 60 mm) Base: 8.86 X 6.89 X 7.87 in (225 X 175 X 47 mm) Gateway: 13.4 X 8.07 X 1.85 in (340 X 205 X 47 mm) Weight Cordless Handset: 7.05 ounce (200g) (including battery) Charger: 7.05 ounce (200g) (including adapter) Base:59.96 ounce (1700g) (including adapter) Gateway:88.18 ounce (2500g) (including adapter) Power Requirements Handset:2.4V 550mAh Ni-MH battery Charger:6V DC @ 200mA SB67030 Deskset User’s Guide - Installation 23 Handset Trouble Install Overview PC UI Setup Voice Mail Directory CallLog Table 2 Technical Specifications Feature Specification Base:5.1V DC @1700mA Gateway:5.1V DC @1700mA Typical Network Configurations SB67030 Deskset User’s Guide - Installation 24 Make Call Call Answer Manage Call Handset Trouble Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble HAPTER OVERVIEW Introduction This s section provides a description of the functions and features of the SB67030 Deskset. The Deskset provides a user interface for the Business Telephone System. The complete telecommunications system includes: SB67020 System Gateway - The System Gateway provides control for system components and access to external communications networks. Use the Gateway to add and remove users. (See The System Gateway Administrators Guide). SB67030 Deskset - The Deskset provides up to 50 desk set user interface for the system.. SB67040 Remote Handset (Optional)- The remote handset duplicates many of the Deskset features and provides a high degree of mobility. 7610 Headset (Optional) - The headset replaces the deskset local handset to provide hands-free operation. SB67030 Deskset User’s Guide - Overview 25 Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Figure 12 illustrates the AT&T Business System network diagram. Laptop Laptop Figure. 12 AT&T Business System Network This chapter covers the following: 1. “Display and Key Functions” on page 27 2. “Programmed Operations Keys” on page 29 3. “Call Appearance (CA)” on page 30 4. “Function Keys” on page 35 5. “Liquid Crystal Display (LCD) Screen” on page 28 6. “The Idle Screen” on page 41 SB67030 Deskset User’s Guide - Overview 26 Handset Trouble Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Display and Key Functions Figure 13 identifies and describes the main display and key functional areas for the SB67030 Deskset Liquid Crystal Display (LCD) Provides the Graphical User Interface (GUI) for the business system Voicemail Indicator Illuminates when a message or messages has been received Quick Dial used to access quick dials. The 6 quick dial locations take their name/number from the directory entry Call Appearance and Programmed Keys A set of 9 programmed operation keys provides user interaction based on the LCD display activity Corded Handset Function Keys a complete set of standard deskset keys with a series of fixed-function keys for operation. The Predefined key’s function depends on the task being performed and are disabled for certain tasks. Figure. 13 SB67030 Deskset Layout SB67030 Deskset User’s Guide - Overview 27 Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Liquid Crystal Display (LCD) Screen Figure 14 identifies the basic elements and describes the call functions. of the Liquid Crystal Display. This display provides the user interface for the SB67030. Desk Set, and changes based on the task being performed. The initial screen (See “The Idle Screen” on page 41) displays when the system is first turned on or when there is no call activity. Date Visible at all times, in every screen in the format: 12:00AM Day MMM, DD, YYYY. Navigation Arrows The two navigation arrows display solid until animated. The arrows will change to an open arrow for 1 second and return to solid when you press the NAVIGATION key. Extension Number Name The extension number and name display when in the Idle screen. Call Appearance Icons Call Appearance icons show call status, that compliment LED status indications. There will always be 5 displayed. New Calls New Messages Displays the name, number, and time of recently received calls that have not been acted upon.Identifies the existence of new messages and how many. Quick Dial This programmed key provides a two-touch quick dial feature. When pressed, it changes call appearance icons to directory or feature shortcuts. Programmed Keys A set of context-sensitive keys that provide user interaction based on the LCD display activity. Help Figure. 14 LCD Screen Description SB67030 Deskset User’s Guide - Overview DND or Call Forward The Do Not Disturb (DND) or Call forward indicator illuminates when one of these functions has been activated. 28 Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Programmed Operations Keys The SB67030 Desk Set provides two sets of programmed operation keys, Call Appearance and Programmed, as illustrated in Figure 15. The keys function changes according to the current operation being performed. The five Call Appearance keys on the right side allow you to handle multiple calls. The system uses icons displayed on the LCD screen to identify operations for Call Appearance keys. The four programmed keys on the bottom handle operations based on the current function or task The current function of the Programmed keys is identified by a screen label. Call Appearance Keys Programmed Keys Figure. 15 Sample Call Appearance SB67030 Deskset User’s Guide - Overview 29 Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Call Appearance (CA) Call Appearance feature illustrated in Figure 16, identifies the call information state of the call represented by five backlit CA keys and an associated icon. See “Call Appearance (CA) Icons” on page 31 for a complete description of the available icons. The deskset presents call information in-line with the call appearance programmed key at the side of the display. When there is an incoming call, the CA LED on the key flashes with the incoming ring. Call Information Timer Call information consists of name and number fields for both incoming and outgoing calls. The following are cases in which the name field may not be displayed: Call Appearance Icon Call Appearance LED You dial the outgoing call by entering digits Call Appearance Keys You dial the outgoing call from Call Log, Redial, and Directory where there is no name information in the record There is no name information in the CID with an external incoming call Figure. 16 Sample Call Appearance Screen SB67030 Deskset User’s Guide - Overview 30 Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Call Appearance (CA) Icons The SB67030 Desk Set displays call appearance icons at any given time for the five programmed operation keys, allowing you to handle multiple calls. Call Appearance icons show call status, and compliment the LED status indications in the programmed operation keys. There will always be five displayed to reflect the five call limit. If a sixth call comes in, that call will be forwarded to the CallFwd no answer setting, for example Voicemail. If the Corded Handset, Corded or Cordless headset, Speakerphone or Cordless handset goes offhook, the next available call appearance icon will change. Table 3 on page 31 describes the available Call Appearance icons. Table 3 Icon Call Appearance Icons Function Description Available CA Function Description This icon displays for a free CA. Lifting the corded handset from the cradle changes the call appearance icon from Available CA to Active Call-Off-Hook. Ringing This Animation Behavior Icon flashes on 1 second, off 1 second, and on. Match ringing cadence during ring ON – flash at 100ms intervals. Active Call OffHook This icon indicates that the corded handset has been lifted from the cradle. Silenced Ring If the ringer is silenced, this icon appears during an incoming call instead of the incoming ring icon. Pre-dial This CA icon identifies user pre-dial digits prior to an off hook request. On Hold This Animation Behavior icon displays for call or conference on Hold. The animation sequence is the same as the Ringing icon. Conferen ce This icon shows for all calls on conference Conferen ce On Hold This Animation Behavior icon displays for conference on Hold. Cordless Handset This icon indicates that the Cordless Handset is currently in control of operations. Headset This icon indicates that the Cordless Headset is currently in control of operation. SB67030 Deskset User’s Guide - Overview Icon 31 Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Call Appearance (CA) Operation When there is an incoming call, the Call Appearance LED flashes and a ring will be heard. A one-time two-second splash screen appears to notify you who is calling. The highlight will move automatically to an incoming call to bring attention to the event treating it as the highest priority. Press CANCEL to get out of the Feature List menu to view the CID info in the call appearance screen. Use one of the following methods to answer the call: 1. Press the flashing CA key. 2. Press the Answer key. 3. Lift the receiver. 4. Press SPEAKER to route audio to the speaker. 5. Press HEADSET to route audio to headset output. The highlight will move automatically to another occupied CA when the current CA ends. The status of the call determines the available programmed operation keys. The following defines the Highlight auto-navigation priority based on the mode of the CA with (1) being the highest priority. 1. Incoming ring 2. Active Call 3. Pre-dial & Dial state 4. Held Calls The system fills Call Appearance slots from the top down for both incoming calls as well as outgoing calls. The system forces the incoming call to a free CA slot closest to the top. When you press a CA key in an unoccupied slot, the system will go off-hook in that CA slot. When all the Call Appearances are in use, you will not be able to gain a Call Appearance by lifting the receiver, or by pressing SPEAKER, or HEADSET. You will be notified of this condition and prompted to free up a Call Appearance. SB67030 Deskset User’s Guide - Overview 32 Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble You can park a held call, or unhold a call and then terminate it. If an incoming call event occurs when all the Call Appearance is full, the system applies the Call Forward No Answer setting to the incoming call. The default setting for Call Forward No Answer is to send the call to voicemail. Conferencing or transferring a call requires two CA slots (for Call A and Call B). If you do not want to transfer or conference one of the calls that are already held, there will not be enough slots available to make a new call. If an attempt to go off-hook is made by lifting the receiver, or by pressing SPEAKER, or HEADSET; the user will be prompted to free up a Call Appearance. When you are in a feature such as the Directory, Call Log, Redial, or Voicemail, pressing a Call Appearance key will not dial out a highlighted list entry. For example, if a number is highlighted in the Call Log, pressing the CA next to that entry will not call the listed number. Pressing a Call Appearance will reserve an available Call Appearance and the Call Appearance screen displays. SB67030 Deskset User’s Guide - Overview 33 Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Call Appearance (CA) Timer The Call Appearance Timer displays the length of the state of the call, such as how long the call has been held. The CA timer will always increase in one-second increments. If there are multiple calls displayed, all CA timers will increment in sync with each other. Table 4 lists and describes the CA operations. Table 4 Call Appearance Timer Mode Description Dial and Pre-dial The call timer will be active as long as the call is off-hook. From Dial: The CA timer starts as soon as the MMI Dialing rules have been met. From Pre-Dial: The CA timer starts as soon as an off-hook method is activated. From Held: The CA timer starts as soon as a call is unheld. From Park: Same timer rules as Held. From Incoming ring: The CA timer starts as soon as the call is in Active state (Audio active). The timer will start at zero. Active Call There is no Call timer during Dial or Pre-dial states. Held Call The CA timer will reset to zero. The Active time will be stored and added to the Active call timer once the call is unheld. Incoming Ring The call timer will start as soon as the Caller ID information is displayed on the screen. SB67030 Deskset User’s Guide - Overview 34 Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Function Keys The Function keys include the standard telephone numeric keys and a set of function keys defined in Figure 17 and Menu Accesses the configuration menu. Available in Idle only. Numeric keypad Select Selects a highlighted option in most cases. Directory Accesses the local directory. Cancel Cancels the most recent operation and returns to previous function. Call Log Accesses the incoming calls log. Headset Routes audio to headset. Can be used to go off-hook. Message Accesses the voicemail feature. Volume Increases/Decreases the ringer, audio, or call volume. Help Accesses context-sensitive help. Redial Accesses the outgoing call log. Navigation Moves the cursor up/down/ left/.right on the display. Mute Toggles mute on active call. Hold Places current active call on hold. Figure. 17 SB67030 Desk Set Function Keys SB67030 Deskset User’s Guide - Overview 35 Speaker Routes audio to speakerphone. Can be used to go off-hook. Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Programmed Keys The Programmed keys provide a variety of functions determined by the current user task. If you are working in call forwarding. the call function keys displayed will be different from those displayed if you are making a call. Programmed keys are located in the same position for consistency. This means that some key positions will remain blank. Some modes have more than four soft keys available. To view the additional keys, press the More 1/2 or More 1/3 keys. Table 5 shows soft key positions for most major modes. Table 5 Programmed Key By Position Mode Key 1 Key 2 Key 3 Idle Directory Extension List Call Log Pre-Dial Redial Dial Voicemail SB67030 Deskset User’s Guide - Overview 36 Key 4 Install Overview PC UI Setup Voice Mail Table 5 Programmed Key By Position Mode Key 1 Make Directory Call Log Call Key 2 Key 3 Play/Record Greeting Incoming Ring Quick Dial Page Park List DND Settings Active Call Held Call Register/De Register SB67030 Deskset User’s Guide - Overview 37 Call Answer Manage Call Key 4 Handset Trouble Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Table 6 provides an alphabetical list of the labels that appear above the Programmed keys. Table 6 Function Programmed Key Screen Labels Description Function Description Adds an extension destination when forwarding a voicemail message. Rewinds message in playback mode. Answers incoming call. Forwards message in playback mode. Goes back to Idle. Toggles First and Last name sort in Directory and Extension list. Performs the backspace function. Opens the sort options menu in Directory. Initiates Call Forward. If the Cordless Handset is registered, locates handset. Cancels action and returns user to previous mode. Moves to next set of programmed operation keys. If this button is present, there are more than four programmed operation keys available. Numeric designation indicates current page. For example, More 1/2 indicates that user is on page one of two. Clears all entries. Moves to next set of programmed operation keys. If this button is present, there are more than four programmed operation keys available. Numeric designation indicates current page. More 1/3 indicates that user is on page one of three SB67030 Deskset User’s Guide - Overview 38 Install Overview PC UI Table 6 Function Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Programmed Key Screen Labels Description Function Description Clears all new messages. Marks all new messages. Initiates a conference call. Creates a new entry. Confirms DND setting ON or OFF. Declines choice. Performs deletion of multiple records. Pages internal extensions. Performs a permanent deletion. Parks call. Removes an extension destination when forwarding a voicemail message. Goes to Park List. Deletes highlighted voicemail message in message list. Inserts a two-second pause in digit string or pauses message playback. De-registers Cordless Handset or Headset in registration menu. Plays recorded audio clip. Shows you more details for a particular entry. Plays all messages in Voicemail feature. Initiates Do Not Disturb. Plays message. Saves message annotation and goes to next step in message forward function. Records an audio clip. Drops selected call in conference. Registers Cordless Handset or Headset in registration menu. SB67030 Deskset User’s Guide - Overview 39 Install Overview PC UI Table 6 Function Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Programmed Key Screen Labels Description Function Description Allows you to change previously entered information. Retrieves a parked call. Ends conference, but keeps calls on hold. Saves information entered. Ends paging of extensions. Forwards voicemail message to selected extensions. Goes to Extension List. Sets the selected option as the default choice. Toggles First and Last name sort in Directory and Extension list. Stops recording of audio clip. Initiates Message Forward function. Stores number in local directory. Forwards incoming call to voicemail. Initiates transfer of a call. Silences ringer during incoming call event and either goes back to previous mode or goes to next incoming call. Transfer confirmation. Initiates recording of annotation when forwarding a voicemail message. Positive confirmation of choice. Conference confirmation. SB67030 Deskset User’s Guide - Overview 40 Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble The Idle Screen All SB67030 Desk Set operation begin from the Idle screen shown in Figure 18. This screen is displayed when the Desk Set is first turned on or at the end of any operation such as completion of a call, or when the extension does not have any Active or Held Calls. “Liquid Crystal Display (LCD) Screen” on page 28 provides a complete description of the Idle screen operation. Customization functions can only be accessed from the Idle screen Figure. 18 The SB67030 Desk Set Idle Screen Table 7 Key Idle Screen Programmed Keys Description Key Description Initiates Do Not Disturb. Initiates Call Forward. Goes to Extension List. Goes to Park List. SB67030 Deskset User’s Guide - Overview Key Description Pages internal extensions. 41 Key Description Moves to next set of programmed operation keys. Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Status Indication The upper right-hand corner area is reserved for displaying Major status messages, as shown inFigure 19and Figure 20. Status indicators appear in Idle and Call Appearance modes only. Voicemail, has it’s own set of status indicators. Figure. 19 Example of DND On Figure. 20 Example of Call Forward On Status messages include: DND ON Appears if Do Not Disturb is on. FWD ON Appears if Call Forward is on. VMFull Appears if voicemail is full. < 5 minimum Appears only in Voicemail feature to indicate less than five minutes recording time available If more than one status indicator is active, the display will switch between each indicator. The status indicator will alternate every two seconds. Extension The extension name and number will be shown when on the Idle screen. The extension and name can only be modified in the Web GUI application with the ADMIN login, not the USER login. SB67030 Deskset User’s Guide - Overview 42 Install Overview PC UI Voice Mail Setup Make Directory Call Log Call Call Answer Manage Call Handset Trouble Keypad Data Entry Keypad Data Entry allows you use the dialing keys to enter alphabetical characters into a text field or search the Directory or Extension list based on the first character of the entry. Digits 2, 3, 4, 5, 6, and 8 have three assigned letters, while digits 7 and 9 have four assigned letters as shown in Figure 21. Pressing the dialing key once will enter the first letter, twice will enter the second letter, three times will enter the third letter. Pressing the key further will cycle through the letters again. If the list is sorted by First Name, the Deskset will search for the first letter of the First Name. If the list is sorted by last name, the Deskset will search for the first letter of the Last Name. The user may toggle between First Name and Last Name sort by pressing ./ GHI ABC DEF JKL MNO TUV WXYZ PQRS Note Keypad Data Entry is available in the Directory and Extension list only OPER Figure. 21 Keypad Data Entry The “1” dialing key searches for a space. The “#” and “*” keys have been assigned special characters as shown in Figure 22. Pressing these keys will cycle through each special character in the order shown. ‘ Figure. 22 Special Character Assignment SB67030 Deskset User’s Guide - Overview 43 Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Search Rules To search for a list entry: 1. Press DIRECTORY 2. Press a dialling key in the Directory list cause the SB67030 Desk Set to search for either an exact match or the closest match as follows: Figure. 23 Exact Match If you press K [Press 5 twice] and an exact match is found, the highlight bar moves to that entry as shown in Figure 23. The highlighted entry appears at the top of the display regardless of its relative position within the list unless it falls in the bottom six entries of the list. If the entry falls in the bottom six, the highlighted entry will appear in its correct relative position. If you press L [Press 5 three times] and the SB67030 Deskset cannot find an exact match, the highlight bar will move to the entry with the closest alphabetical match as shown in Figure 24. The highlighted entry will appear in the middle of the display regardless of its relative position within the list unless it falls in the top or bottom three of the list. If the entry falls in the top or bottom three, the highlighted entry will appear in its correct relative position. Figure. 24 Closest Match SB67030 Deskset User’s Guide - Overview to display the directory list. 44 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble HAPTER BROWSER INTERFACE Introduction :You can configure certain functions of the AT&T Small Business System through the Browser Interface that is embedded in every SB67030 Desk Set and SB67020 Gateway. All global settings, as well as the System Directory, are distributed across the network. The Browser Interface consists of web pages with editable settings. CAUTION In most cases there are multiple settings on one page. Changing a setting does not instantly apply the new value. Pressing the “Apply” button will save all changes on that page. Changes made on the WebUI are transmitted to all Desksets when applied. If changes are being made on the Deskset and WebUI simultaneously, a first-come-first-serve policy on resource allocation will apply. As system configuration is session based, changes will only be transmitted globally when the session ends (either by pressing “Save” on the Deskset, or clicking “Apply” on the WebUI). If the user types an invalid value into one of the fields on the web page, clicking “Apply” will not save the page. An error message will be generated and displayed at the top of the page. The field with the incorrect value will be highlighted, as shown below. SB67030 Deskset User’s Guide - Browser Interface 45 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Accessing the User Interface (UI) To access the Browser Interface: IP Address 1. Press MENU. 2. Press the down NAVIGATION button to highlight Deskset Information and press SELECT, or press 4. 3. Find your IP Address, as shown in Figure 25 the Deskset Information screen. 4. On your computer, open your preferred Internet Browser such as Internet Explorer, Firefox, Safari, or Chrome. 5. Type in the Deskset IP address in the address bar and press Enter. Note that the IP address of any Deskset or Gateway on the Synapse network can be used for access. 6. You will go to a Login screen, as shown below. 7. Enter in your administrator User ID and password, then click Login. 8. If this is the first time using the WebUI, type “admin” in the User ID field and “12345” in the password field, then click Login. You may change your User ID and password once you are logged in. Figure. 25 Menu - Deskset Settings Note: Logging in as administrator allows you to configure global settings. Logging in as a user will allow you to access local phone settings only. . Figure. 26 Menu - Deskset Settings SB67030 Deskset User’s Guide - Browser Interface 46 Install Overview PC UI Setup Voice Mail Directory Figure. 27 Menu - Deskset Settings SB67030 Deskset User’s Guide - Browser Interface 47 CallLog Make Call Call Answer Manage Call Handset Trouble Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Forward-No Answer Settings Only a system administrator may alter Call Forward-No Answer (CFNA) settings. CFNA may also be configured on the Deskset. Log in as administrator. Click Phone Settings in the left navigation menu. Click Basic Settings. Locate “Call Forward No Answer Settings:” and make your selections from the following options: Call Forwarding On / Off: Turns CFNA on or off. Caution: Turning CFNA off will cause the Deskset to ring continuously until the far-end caller hangs up. Figure. 28 Menu - Deskset Settings Target Type: Voicemail / Extension / Line. Seconds before forwarding. The user may select a range from 5 to 45 seconds (in five-second increments). Extension / External Line Target Number. Enter target extension and external line numbers here SB67030 Deskset User’s Guide - Browser Interface 48 Install Overview PC UI Setup Voice Mail Directory Editing Quick Dial Entries SB67030 Deskset User’s Guide - Browser Interface 49 CallLog Make Call Call Answer Manage Call Handset Trouble Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble To add or edit Quick Dial entries, Log in as user or administrator. Click Phone Settings in the left navigation menu. Click QuickDial Keys. Note: If logged in as administrator, you may select which individual exten edit Fill out name and number fields. The associated Call Appearance icons indicate which Call Appearance keys used. Due to limited space on the Deskset display, names will be truncate ellipses if they do not fit on the Deskset display. If both name and numbe are left blank, then the Deskset display will shownext to the Ca Appearance. Click Apply. SB67030 Deskset User’s Guide - Browser Interface 50 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble HAPTER SETUP MENUS Introduction Your SB67030 Desk Set ships with a factory or default settings for a variety of settings in the following categories: 1. “Setup Menus” on page 52 2. “Deskset Settings” on page 54 3. “User Settings” on page 59 4. “Admin Settings” on page 77 5. “Deskset Information” on page 91 6. “Setting up Do Not Disturb” on page 92 SB67030 Deskset User’s Guide - Setup Menus 51 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Setup Menus All SB67030 Desk Set operation begin from the Idle screen shown in Figure 29. This screen displays when the Desk Set is first turned on or at the end of any operation such as completion of a call, or when the extension does not have any Active or Held calls.See “Liquid Crystal Display (LCD) Screen” on page 28 for a complete description of the Idle screen operation. Customization functions can only be accesses from the Idle screen. SB67030 Deskset User’s Guide - Setup Menus 52 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Figure. 29 The SB67030 Desk Set Idle Screen To access the SB67030 Deskset setup menus: Figure. 30 Menu Screen and observe that the Menu screen shown in Figure 30 1. Press MENU displays. 2. To display the Deskset Settings menu press SELECT keypad. 3. Go to “Deskset Settings” on page 54 for further instructions. 4. To display the User Settings menu press the down NAVIGATION arrow once to move the highlight and press SELECT , or press 2 on the keypad. 5. Go to “User Settings” on page 59 for further instructions. 6. To display the Admin Settings menu press the down NAVIGATION arrow twice to move the highlight and press SELECT , or press 3 on the keypad. 7. Go to “Admin Settings” on page 77 for further instructions. 8. To display the Deskset Information menu press the down NAVIGATION arrow three times to move the highlight and press SELECT , or press 4 on the keypad. 9. Go to “Deskset Information” on page 91 for further instructions\++. SB67030 Deskset User’s Guide - Setup Menus 53 . or press 1 on the Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Deskset Settings To display the Deskset Settings men: and observe that the Menu screen shown in Figure 30 on page 53 1. Press MENU displays. 2. To display the Deskset Settings menu shown in Figure 32 press SELECT press 1 on the keypad. The Deskset Settings menu provides access to the four functions and the related submenus listed in Table 8. Table 8 Deskset Settings Menu Structure Function Submenu 1. “Display” on page 55 1. Contrast [1-9] 2. Backlight Hi/Lo/Off] 2. “Sounds” on page 56 1. Ring Volume [0-8] 2. Ringtones [1-9] 3. Key Beeps [On-Off] 3. “Language” on page 57 1. English (Preset) 2. Francais Figure. 32 Menu - Deskset Settings 3. Espanol 4. “Preferred Audio” on page 58 1. Speakerphone (Set) 2. Headset SB67030 Deskset User’s Guide - Setup Menus 54 . or Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Display The Display menu provides the ability to adjust your SB67030 Desk Set LCD contrast and backlight. To access the Display menu: 1. Press SELECT to display the Deskset Settings menu shown in Figure 32 on page 54. 2. Press SELECT . or press 1 on the keypad to access the Display menu shown in Figure 33. 3. To set the desired Contrast level from 1 to 9 press the left or right NAVIGATION arrow. The default is 3. 4. To set the desired Backlight level press 2 on the keypad. OR Figure. 33 Display Menu 5. Press the down NAVIGATION arrow to move the highlight and press SELECT 6. Press the left or right NAVIGATION arrow to cycle through Hi, Lo, or Off. The default is Hi. 7. Press to accept the adjustments and return to the Deskset Settings menu shown in Figure 32 on page 54. SB67030 Deskset User’s Guide - Setup Menus 55 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Sounds The Sounds menu provides the ability to set the ring volume, pick one of nine Ringtones, or turn key beeps on and off. To access the Sounds customization function submenus: Figure. 34 Figure. 35 Press MENU displays. 2. Press SELECT 3. Press 2 on the keypad or press the down NAVIGATION arrow to move the highlight to Sounds. 4. Press SELECT appears. 5. To adjust the Ring Volume from 0 to 9, press the left or right NAVIGATION arrow. The default is 1. Decreasing the volume to zero turns off the ringer. The ringer will sound as adjusted. 6. To choose Ringtones, press 2 on the keypad or press the down NAVIGATION once and press SELECT 7. To select the desired one of nine ringtones press the left or right NAVIGATION arrow.The default is 4. The ringtone will play when selected. 8. To turn the Key Beeps On or Off, press 3 on the keypad or press the down NAVIGATION arrow twice to highlight Key Beeps. 9. Press the left or right NAVIGATION arrow to select On or Off. The default is On. Sounds Sounds Menu to display the Menu screen shown in Figure 30 on page 53 1. to display the Deskset Settings menu shown in Figure 34. and observe that the Sounds menu shown in Figure 35 10. Press to accept the adjustments and return to the Deskset Settings menu shown in Figure 32 on page 54. SB67030 Deskset User’s Guide - Setup Menus 56 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Language The Language menu enables your SB67030 Desk Set to display information in English, French, or Spanish. To access the Language customization function submenus: igure. 36 Deskset Settings - Language 1. Press MENU and observe that the Menu screen shown in Figure 30 on page 53 displays. 2. Press SELECT to display the Deskset Settings menu shown in Figure 32 on page 54. 3. Press 3 on the keypad or press the down NAVIGATION arrow twice to move the highlight to Language and press SELECT as shown in Figure 36. 4. Observe that the Language menu shown in Figure 37 appears. 5. Press 1, 2, or 3 on the keypad or press the down NAVIGATION arrow to select the desired language. 6. Press 7. Observe that all on-screen text displays in the chosen language. 8. Press to accept the changes and return to the Deskset Settings menu shown in Figure 32 on page 54. to set the desired language as the default preference. Figure. 37 Language Menu Function SB67030 Deskset User’s Guide - Setup Menus 57 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Preferred Audio The Preferred Audio menu allows you to set the audio preference to headset or speakerphone. Lifting the handset takes first priority in all instances. To access the Language customization function submenus: Figure. 38 Deskset Settings - Audio 1. Press MENU and observe that the Menu screen shown in Figure 30 on page 53 displays. 2. Press SELECT to display the Deskset Settings menu shown in Figure 32 on page 54 3. Press 4 on the keypad or press the down NAVIGATION arrow three times to move the highlight to Preferred Audio Mode as shown in Figure 38, and press SELECT 4. Observe that the Preferred Audio Mode menu shown in Figure 39 appears. 5. Press 1 or 2 on the keypad or press the down NAVIGATION arrow and press SELECT to select the desired setting. 6. Press 7. Press to accept the selection and return to the Deskset Settings menu shown in Figure 32 on page 54. Figure. 39 Preferred Audio Menu SB67030 Deskset User’s Guide - Setup Menus to set your audio preference. Note Once the preference is set pressing a Call Appearance key will take the system Off Hook via the preferred method. If the headset is not available, the Deskset will go Off Hook via speakerphone. If you are on a call, pressing the Call Appearance will route the audio to the preferred audio setting. Lifting the handset while on a call via speakerphone or headset will re-route audio to the handset. 58 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble User Settings The User Settings menu provides the ability to modify the functions listed in Table 9 on page 60. To display the User Settings menus: Figure. 40 Menu and observe that the Menu screen shown in Figure 40 1. Press MENU displays. 2. To display the User Settings menu press the down NAVIGATION arrow once to move the highlight and press SELECT , or press 2 on the keypad. 3. Observe that the Enter User Password screen shown in Figure 41 displays. 4. Enter the user password and press SELECT 5. Use the 6. Press 7. Observe that the User Settings menu shown in Figure 42 on page 60 displays. key to correct errors. at any time to cancel all entries. Figure. 41 User Password SB67030 Deskset User’s Guide - Setup Menus 59 Install Overview PC UI Table 9 Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Deskset Menu - User Settings Function Submenu 1.“Greetings” on page 61 1.Current Greeting (Primary/Alternate/PreSet) 2. Play or record Primary Greeting 3. Play or record Secondary Greeting 4. Play Pre-Set Greeting 2.“Call Forwarding All” on page 63 1. Call Forward All Target (Ext/VM/Lime) 2. to Ext: xxx 3. to Line: xxx-xxx-xxxx Figure. 42 Menu - User Settings 3.“Voicemail Memory” on page 68 Shows remaining minutes left in Voicemail 4. “Name Recording” on page 69 Current Name (Personal/Pre-Set) Play/Rec Personal Name Play/Rec Personal Name 5.“Cordless Registration” on page 72 Handset (Not registered) Headset (Not registered) 6.“Password” on page 75 1. Set/Change Password 2. Clear Password SB67030 Deskset User’s Guide - Setup Menus 60 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Greetings The Message Greeting menu provides the ability to play or record a primary and alternate greeting, play the Pre-set Greeting, and determine which of three greetings will be used. To access the Message Greeting menus: 1. Perform the procedure in “User Settings” on page 59 to display the User Settings menu. 2. Press 1 on the keypad or press SELECT and observe that the Message Greetings menu shown in Figure 43 appears. 3. Press the left or right NAVIGATION arrow to select the Primary or Alternate greeting. 4. Press Save to select the greeting and the system will check to see if the selected greeting has been recorded. If the greeting has been recorded, you will return to the User Settings menu shown in Figure 42. 5. If a greeting has not been recorded the splash screen shown in Figure 44 appears and the Pre-Set greeting will be used. 6. To play the pre-set greeting press 4 on the keypad or press the down NAVIGATION arrow three times to move the highlight to Play Pre-Set Greeting and press SELECT 7. Press the Play to play the greeting. Figure. 43 Message Greetings Note You cannot delete or record over the Pre-Set Greeting. See “Recording A Greeting” on page 62. Figure. 44 Greeting Not Recorded 8. To record a new greeting see “Recording A Greeting” on page 62. SB67030 Deskset User’s Guide - Setup Menus 61 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Recording A Greeting Your SB67030 Desk Set provides the ability to record a greeting up to 60-seconds long. The procedure for recording a Primary and Secondary greeting are the same. To record either a Primary or Alternate greeting: Figure. 45 Record a Primary Greeting 1. Perform the procedure in “User Settings” on page 59. 2. Press 1 on the keypad or press SELECT and observe that the Message Greetings menu shown in Figure 43 on page 61 appears. 3. Press 2 (Primary) or 3 (Alternate) on the keypad or press the down NAVIGATION arrow to move the highlight, and press SELECT 4. Observe that the Play/Rec Greeting display shown in Figure 45 or Figure 46 appears. 5. Press and observe that word RECORDING displays. 6. Begin recording your message and press Stop when you are finished. 7. Press 8. Press to return to the Message Greetings menu shown in Figure 43 on page 61. and the to review the message. Figure. 46 Record a Secondary Greeting SB67030 Deskset User’s Guide - Setup Menus changes to 62 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Forwarding All This setting controls the destination of unconditional Call Forward. To turn Call Forward All on or off, press CallFwd when in Idle, held calls, or Active mode. When activated, Call Forward All over-rides the Call Forward-No Answer setting. If Call Forward All is off, then the Call Forward-No Answer setting applies. Set the Call Forward-No Answer in “Admin Settings” on page 77s To determine the Call Forward settings: 1. Perform the procedure in “User Settings” on page 59. 2. Press the down NAVIGATION arrow once to move the highlight to Call Forward All as shown in Figure 47 and press SELECT OR 3. Press 2 on the keypad. 4. Observe that the Call Forward All menu shown in Figure 48 displays. 5. Press the left or right NAVIGATION key to toggle the setting to one of the following targets: Figure. 47 User Settings - Call FWD 6. Figure. 48 Call Forward All a. “Call Fwd All Voicemail (VM)” b. “Call Fwd All - Extension” c. “Call Fwd All - Outside Line” . as shown in Figure 48. Verify that the indicator illuminates on the Idle screen and a call forward splash screen appear as shown in “Call Forward Notification” on page 67. SB67030 Deskset User’s Guide - Setup Menus 63 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Fwd All Voicemail (VM) Forwarding all calls to voicemail is the default option. To set Call Forward All to go to Voicemail: 1. Perform the procedure in “Call Forwarding All” on page 63. 2. Press the left or right NAVIGATION key to toggle the setting to shown in Figure 49. 3. Press to confirm the change and return to the User Settings menu shown in Figure 47 on page 63. Figure. 49 Call Forward - VM Activating the Call Forward All setting causes all incoming calls to be redirected to Voicemail. The Deskset will not ring but displays the splash screen shown in Figure 50 to notify you that the call was forwarded. The Deskset will not record the call in the Call Log unless the caller leaves a message. A call with an associated message will be recorded in the Call Log, but will not be tagged as NEW. If Call Forward All is activated, the FWD ON status notification appears in Idle mode. Setting Call Forward All sets the Call Forward-No Answer settings to OFF. Figure. 50 Call Forward - VM Splash SB67030 Deskset User’s Guide - Setup Menus as 64 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Fwd All - Extension To set Call Forward All to go to a desired extension: Figure. 51 Call Forward All - Extension 1. Perform the procedure in “Call Forwarding All” on page 63. 2. Press the left or right NAVIGATION key to toggle the setting to as shown in Figure 51 3. Press the down NAVIGATION key to move to the to Ext: editable field. A blinking cursor appears in the number field as shown in Figure 52. 4. Enter in a valid extension using the dialing keys. 5. Press to confirm the change and return to the User Settings menu shown in Figure 47 on page 63. If an invalid, or no extension has been entered, an Invalid Extension Number splash appears as shown and you will remain in the Call Forward All screen. Figure. 52 Enter Extension SB67030 Deskset User’s Guide - Setup Menus 65 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Fwd All - Outside Line To set Call Forward All to go to an outside line: Figure. 53 Call Forward All - Line 1. Perform the procedure in “Call Forwarding All” on page 63. 2. Press the left or right navigation key to toggle the setting to shown in Figure 53 3. Press down navigation key to move to the to Line: editable field. A blinking cursor will appear in the number field as shown in Figure 54. 4. Enter in a valid outside phone number using the dialing keys. 5. Press to confirm the change and return to the User Settings menu shown in Figure 47 on page 63. Figure. 54 Call Forward Line SB67030 Deskset User’s Guide - Setup Menus as Calls may be forwarded to an outside line only if this function is enabled in the Admin Settings. If Call Fwd/Transfer to outside line has been disabled, then an error splash appears. Activating Call Forward All re-directs the call to the assigned phone number. The Deskset will not ring but a splash appears notifying the user that the call was forwarded. The Deskset will not record the call in the Call Log. The target extension will receive the incoming call with the CID of the original caller with no indication that it is a forwarded call If Call Forward All is activated, the FWD ON status notification appears in Idle mode. 66 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Forward Notification 1. Call Fwd All Voicemail (VM) notification 2. Call Fwd All - Extension indication 3. Call Fwd All - Outside Line Notification SB67030 Deskset User’s Guide - Setup Menus 67 Call Answer Manage Call Handset Trouble Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Voicemail Memory To access the Voicemail Memory screen: 1. Perform the procedure in “User Settings” on page 59. 2. Press 3 on the keypad or press the down NAVIGATION arrow twice to move the highlight to Voicemail Memory as shown in Figure 55 and press SELECT 3. Observe that the Voicemail Memory menu shown in Figure 56 appears. 4. The Voicemail Memory screen displays the remaining minutes left for recording a message in Voicemail. This screen is for informational purposes only. 5. Press Figure 40. Figure. 55 User Settings - Voicemail Figure. 56 Voicemail Status SB67030 Deskset User’s Guide - Setup Menus 68 to return to the User Settings menu shown in Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Name Recording To access the Name Recording: Figure. 57 User Settings - Name Figure. 58 Name Recording 1. Perform the procedure in “User Settings” on page 59. 2. Press 4 on the keypad or press the down NAVIGATION arrow three times to move the highlight to Name Recording as shown in Figure 57 and press SELECT 3. Observe that the Name Recording menu shown in Figure 58 appears. 4. Press 1 on the keypad or press the up or down NAVIGATION arrow to highlight Name Selected. 5. Press the left or right NAVIGATION arrow to select Personal name. 6. Press the system will check to see if the personal name has been recorded. If it has, the User Settings menu displays. If it has not, a splash screen appears informing you that the personal name has not been recorded and to Press 4 to record your name or the Pre-Set name will be used. 7. Pressing 4 displays the Name Recording menu shown in Figure 58 8. To record your personal name see “Personal Name Recording” on page 70 9. To play the Pre-set name see “Pre-Set Name” on page 71. SB67030 Deskset User’s Guide - Setup Menus 69 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Personal Name Recording To play/record a personal name: 1. Follow the To access the Name Recording: procedure page 69. 2. Press 2 on the keypad or press the down NAVIGATION arrow to move the highlight to Play/Rec Personal Name. 3. Press SELECT Figure 59 appears. 4. Press the 5. The Figure. 59 Play/Rec Name and observe that the Play/Rec Name menu shown in programmed key. key changes to You are limited to a 10-second recording – Recording will stop automatically if the limit is exceeded. 6. Press the to display 7. Press recording. 8. Press when your review is complete and the User Settings menu displays. key when you are finished recording. The screen changes and to review the name Figure. 60 Name Recording SB67030 Deskset User’s Guide - Setup Menus 70 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Pre-Set Name To play the Pre-Set name: 1. Perform the “To display the User Settings menus:” procedure on page 59. 2. Press 3 on the keypad or press the down NAVIGATION arrow twice to move the highlight to Play Pre-Set Name as shown in Figure 61. 3. Press SELECT and observe that the Pre-Set Name menu shown in Figure 62 appears. 4. Press to listen to the Pre-Set Name. The Pre-Set Name is “Extension XXX”, with X being the extension number. This voice tag will be generated from the voice library 5. Press when your review is complete and the User Settings menu displays. Figure. 61 Pre-Set Name Figure. 62 Pre-Set Name SB67030 Deskset User’s Guide - Setup Menus 71 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Cordless Registration To access the Cordless Registration function: 1. Perform the “To display the User Settings menus:” procedure on page 59. 2. Press 5 on the keypad or press the down NAVIGATION arrow four times to move the highlight to Cordless Registration as shown in Figure 63. 3. Press SELECT and observe that the Cordless Registration menu shown in Figure 64 appears. Note Only one Cordless Handset or Headset can be registered with the Deskset. Figure. 63 User Settings Cordless 4. Press 1 or press SELECT to register or deregister the Handset. 5. Press 2 or press the down NAVIGATION and press SELECT register or deregister the Headset. 6. See “To register a cordless device:” on page 73. 7. See “To deregister a cordless device:” on page 74. to WARNING The registration process must also be initiated on the Handset otherwise registration cannot proceed. It does not matter which device starts the registration process first. Figure. 64 Cordless Registration SB67030 Deskset User’s Guide - Setup Menus 72 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Register a Cordless Device The following procedure describes registering the Cordless Handset, the process is identical for the Cordless Headset To register a cordless device: 1. Perform the “To access the Cordless Registration function:” procedure on page 72. 2. Press 1 or press SELECT to display the Cordless Handset Registration menu shown in Figure 65. 3. Press and observe that the Registration in Progress splash screen appears while the Deskset searches for the Handset (See Figure 66). 4. Observe that the Cordless Handset Registration screen displays Cordless Handset is currently Registered. 5. Press , to return to the Cordless Registration screen (See Figure 64 on page 72). Figure. 65 Handset Not Registered Figure. 66 Registration in Progress SB67030 Deskset User’s Guide - Setup Menus 73 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Deregister a Cordless Device To deregister a cordless device: 1. Perform the “To access the Cordless Registration function:” procedure on page 72. 2. Press 1 or press SELECT to display the Cordless Handset Registration menu shown in Figure 67. 3. Press and a confirmation splash screen appears (See Figure 68). 4. Press to confirm deregistration (See Figure 68). 5. Observe that the Cordless Handset Registration screen displays Cordless Handset is currently Not Registered. Figure. 67 Handset Registered Figure. 68 Deregistration Confirmation SB67030 Deskset User’s Guide - Setup Menus The Cordless Handset must also deregister itself from the Deskset to complete the deregistration process. 74 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Password Note The User Settings menu contains six entries. To view the Password entry it is necessary to press the down NAVIGATION arrow. To access the Password function: Figure. 69 User Settings - Password 1. Perform the “To display the User Settings menus:” procedure on page 59. 2. Press 6 on the keypad or press the down NAVIGATION arrow five times to move the highlight to Password as shown in Figure 69. 3. Press SELECT appears. 4. Press 1 or SELECT to set or change the password (See “To change the user Password” on page 76). 5. Press 2 or the down NAVIGATION arrow and press SELECT user password. 6. If you chose Clear User Password a confirmation screen appears. 7. Press the to confirm password deletion. 8. The system returns to the Password screen. Once the password has been cleared, password entry will no longer be necessary for User Settings and Voicemail. Figure. 70 Password SB67030 Deskset User’s Guide - Setup Menus 75 and observe that the Password menu shown in Figure 70 to clear the Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Change User Password To change the user Password 1. Perform the “To access the Password function:” procedure on page 75. 1. Press 1 or SELECT to access the Set/Change Password screen shown in Figure 71. 2. Use the dialing keys to enter a password and press SELECT press the down navigation key. 3. Press 4. Enter in the new password again to confirm. 5. Press to accept the change. The Password Saved splash screen appears and you return to the User Settings menu shown in Figure 42 on page 60. to correct errors, or the , or to start over. Figure. 71 Set/Change Password Note Passwords must be a minimum of four digits and a maximum of six. Figure. 72 Password Saved SB67030 Deskset User’s Guide - Setup Menus 76 Install Overview PC UI Voice Mail Setup Directory CallLog Make Call Call Answer Manage Call Handset Trouble Admin Settings To display the Admin Settings menu Table 10 and observe that the Menu screen shown in Figure 30 displays. 1. Press MENU 2. To display the Admin Settings menu shown in Figure 74 press the down NAVIGATION arrow to move the highlight and press SELECT , or press 3. Deskset Menu - Admin Settings Function Submenu 1.“Call Fwd - NA” on page 78 1. Call Forward All Target (Ext/VM/Lime) 2. to Ext: xxx 3. to Line: xxx-xxx-xxxx Call Fwd-NA Delay <5/10/15/20…45> 2.“Fwd/Trans to line” on page 82 3.“Restore Default Settings” on page 83 4. “Event Log” on page 84 Shows event log 5.“IP Settings” on page 85 1. IP Configuration 2. Set/Edit Static IP 3. IP Status 6. “Reset User Password” on page 89 Figure. 74 Admin Settings 7.“Software Upgrade” on page 90 SB67030 Deskset User’s Guide - Setup Menus 77 Software upgrade screen Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Fwd - NA To access Call Forward No Answer: 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 1 or SELECT , and observe that the Call Fwd - NA Settings menu shown in Figure 75 displays. 3. Press the left or right NAVIGATION key to toggle the setting to one of the following targets: Figure. 75 Call Fwd NA Settings a. “Call Forward - No Answer to Voicemail” b. “Call Forward - No Answer to an Extension” c. “Call Forward - No Answer to an Outside Line” . on page 79. on page 80 on page 81 Note This setting controls the Call Forward-No Answer destination. The default setting is Call Fwd-NA to Voicemail. If Call Forward All is on, these settings will not apply. 4. SB67030 Deskset User’s Guide - Setup Menus Verify that the indicator illuminates on the Idle screen and a call forward splash screen appear as shown in “Call Forward Notification” on page 67 78 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Forward - No Answer to Voicemail To forward all unanswered calls to Voicemail: Figure. 76 Call Fwd NA Settings 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 1 or SELECT , and observe that the Call Fwd - NA Settings menu shown in Figure 75 displays. 3. Press the left or right NAVIGATION key until shown in Figure 76. 4. Press the down NAVIGATION key three times to highlight Call Fwd-NA Delay. 5. Press the left or right NAVIGATION key to adjust the delay in five-second increments. . is highlighted as Note The minimum delay is five seconds and the maximum delay is 45 seconds. The default setting is 30 seconds. to accept the change and display the Admin Settings menu 6. Press 7. Observe that the Call Fwd - NA Confirmation screen shown in Figure 77 displays when a call is received. Figure. 77 Call Fwd NA Confirmation SB67030 Deskset User’s Guide - Setup Menus 79 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Forward - No Answer to an Extension To forward all unanswered calls to an extension: Figure. 78 Call Fwd NA Settings 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 1 or SELECT , and observe that the Call Fwd - NA Settings menu shown in Figure 75 displays. 3. Press the left or right NAVIGATION key until shown in Figure 78. 4. Press the down NAVIGATION key to move to the to Ext: editable field. A blinking cursor appears in the number field. 5. Enter in a valid extension using the dialing keys. 6. Press the down NAVIGATION key to highlight Call Fwd-NA Delay. 7. Press the left or right NAVIGATION key to adjust the delay in five-second increments. . is highlighted as Note The minimum delay is five seconds and the maximum delay is 45 seconds. The default setting is 30 seconds. to accept the change and display the Admin Settings menu 8. Press 9. Observe that the Call Fwd - NA Confirmation screen shown in Figure 79 displays when a call is received. Figure. 79 Call Fwd NA Confirmation SB67030 Deskset User’s Guide - Setup Menus 80 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Forward - No Answer to an Outside Line To forward all unanswered calls to an outside line Figure. 80 Call Fwd NA Settings 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 1 or SELECT , and observe that the Call Fwd - NA Settings menu shown in Figure 75 displays. 3. Press the left or right NAVIGATION key until shown in Figure 78. 4. Press the down NAVIGATION key to move to the to Line: editable field. A blinking cursor appears in the number field. 5. Enter in a valid phone number using the dialing keys. 6. Press the down NAVIGATION key to highlight Call Fwd-NA Delay. 7. Press the left or right NAVIGATION key to adjust the delay in five-second increments. . is highlighted as Note The minimum delay is five seconds and the maximum delay is 45 seconds. The default setting is 30 seconds. to accept the change and display the Admin Settings menu 8. Press 9. Observe that the Call Fwd - NA Confirmation screen shown in Figure 81 displays when a call is received. Figure. 81 Call Fwd NA Confirmation SB67030 Deskset User’s Guide - Setup Menus 81 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Fwd/Trans to line The system administrator may enable or disable the ability to forward or transfer a call to an outside line. This function is enabled by default. Disabling this function will prohibit the user from sending a call to an outside line via the Gateway. To toggle the Forward/Transfer to an outside line: Figure. 82 Fwd/Trans to line 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 2 on the keypad. or press the down NAVIGATION arrow to move the highlight to Fwd/Trans to Line and press SELECT 3. Observe that the Fwd/Trans to line menu shown in Figure 82 displays. 4. Press the left or right navigation key to toggle the setting from [Enabled] to [Disabled]. as shown in Figure 83. 5. Press to accept the changes and return to the Admin Settings menu shown in Figure 74 on page 77. Figure. 83 Toggle Fwd/Trans SB67030 Deskset User’s Guide - Setup Menus 82 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Restore Default Settings To restore the default settings: 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 3 on the keypad or press the down NAVIGATION arrow to highlight the Restore Default Settings and press SELECT to display Figure 84. 3. Press to confirm. Figure. 84 Restore Default SB67030 Deskset User’s Guide - Setup Menus 83 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Event Log To access the Event Log: 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 4 on the keypad or press the down NAVIGATION arrow to highlight Restore Default Settings and press SELECT to display Figure 85. 3. Press the up or down NAVIGATION arrow to view logged events that are not shown on-screen. Note The text is not circular so when you reach the end of the available text, pressing the down NAVIGATION key will do nothing. If you are at the top of the page, pressing the up NAVIGATION key will do nothing. Figure. 85 Admin Settings - Event Log To clear the Event Log: 1. With the Event Log shown in Figure 85 displayed, press 2. The confirmation screen shown in Figure 86 appears. 3. Press 4. All events in the Event Log are cleared and the system displays an empty Event Log. to confirm deletion. Note This screen is for informational purposes only. Figure. 86 Admin Settings - Event Log SB67030 Deskset User’s Guide - Setup Menus 84 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble IP Settings To display the IP status: 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 6 on the keypad or press the down NAVIGATION arrow to highlight IP Settings and press SELECT 3. Observe that the IP Settings menu shown in Figure 87 displays. 4. Perform one of the following: a. Press 1 on the keypad or press SELECT and observe that the IP Configuration menu shown in Figure 88 on page 86 appears. b. Press 2 or on the keypad or press the down NAVIGATION arrow to move the highlight, and press SELECT and observe that the Set/Edit Static IP menu shown in Figure 89 on page 87 appears. c. Press 3 on the keypad or press the down NAVIGATION arrow to move the highlight, and press SELECT and observe that the IP Status menu shown in Figure 88 on page 86 appears. Figure. 87 IP Settings Tip IP Address format: Each octet of the IP address ranges from 0 to 255. The system will, however, not check for the accuracy of the address entered. you can enter single or double digits and do not need to use zeros as place-markers. For example, enter “192.168.0.1” instead of “192.168.000.001” SB67030 Deskset User’s Guide - Setup Menus 85 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble IP Configuration To access the IP Configuration menu and edit the IP Address: Figure. 88 IP Configuration 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 6 on the keypad or press the down NAVIGATION arrow to highlight IP Settings and press SELECT 3. Observe that the IP Settings menu shown in Figure 87 on page 85 displays. 4. Press the left or right NAVIGATION arrow to toggle between [Auto] and [Static]. 5. Press to accept the changes and return to the Admin Settings menu shown in Figure 74 on page 77. SB67030 Deskset User’s Guide - Setup Menus 86 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Set/Edit Static IP To access the IP Configuration menu and edit the IP Address: Figure. 89 Set/Edit Static IP 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 6 on the keypad or press the down NAVIGATION arrow to highlight the IP Settings and press SELECT . The menu shown in Figure 87 on page 85 displays. 3. Press 2 on the keypad or press the down NAVIGATION arrow to highlight the Set/Edit Static IP and press SELECT 4. The Static IP Edit menu shown in Figure 89 displays. 5. Enter in digits using dialing keys. There is a 12-digit limit on the number field (not including dots). Note Pressing the hash (#) will insert a dot. Pressing when the cursor is positioned next to a dot will delete the dot and the digit to the left of the dot. 6. Press the up or down NAVIGATION arrow to cycle through the four different fields. 7. Press to accept the changes and return to the Admin Settings menu shown in Figure 74 on page 77. Note When enters the edit mode for the first time, the cursor will be positioned at the beginning of the top field. If all the fields have been filled, the cursor will be positioned at the end of the top field. SB67030 Deskset User’s Guide - Setup Menus 87 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble IP Status This screen is for informational purposes only. To access the IP Configuration menu and edit the IP Address: 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 6 on the keypad or press the down NAVIGATION arrow to highlight the IP Settings and press SELECT . The menu shown in Figure 87 on page 85 displays. 3. Press 3 on the keypad or press the down NAVIGATION arrow to highlight the IP Status and press SELECT . The menu shown in Figure 90 displays. 4. Press the up or down NAVIGATION arrow to view status entries that are not shown on-screen. Figure. 90 IP Status Note The text is not circular so when you reach the end of the available text, pressing the down NAVIGATION key will do nothing. If you are at the top of the page, pressing the up NAVIGATION key will do nothing. 5. Press displays. SB67030 Deskset User’s Guide - Setup Menus when your review is complete and the User Settings menu 88 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Reset User Password Note The Admin Settings menu contains seven entries. To view the Password entry it is necessary to press the down NAVIGATION arrow. To reset the user password: 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 6 on the keypad or press the down NAVIGATION arrow to highlight the Reset User Password and press SELECT 3. The confirmation screen shown in Figure 91 appears. 4. Press 5. The splash screen shown in Figure 92 appears. informing the administrator that the password has been reset. to confirm password reset. Figure. 91 Reset User Password Note The user will now be able to access User settings and Voicemail without entering a password. Figure. 92 User Password Confirm SB67030 Deskset User’s Guide - Setup Menus 89 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Software Upgrade Note The User Settings menu contains six entries. To view the Software Upgrade entry it is necessary to press the down NAVIGATION arrow. To access the Software upgrade feature: 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 7 on the keypad or press the down NAVIGATION arrow six times to highlight the Software Upgrade and press SELECT to display Figure 91. 3. Press when your review is complete and the User Settings menu displays. Figure. 93 Software Upgrade SB67030 Deskset User’s Guide - Setup Menus 90 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Deskset Information To access the deskset information menu: Figure. 94 Deskset Information 1. Press MENU and observe that the Menu screen shown in Figure 30 on page 53 displays. 2. Press 4 on the keypad or press the down NAVIGATION arrow to highlight Deskset Information and press SELECT to display Figure 94. 3. Press the down NAVIGATION arrow to access the additional information shown in Figure 95. 4. Press when your review is complete and the User Settings menu displays. Figure. 95 Deskset Information SB67030 Deskset User’s Guide - Setup Menus 91 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Setting up Do Not Disturb To enable or disable DND: Figure. 96 Idle Screen 1. From the Idle screen shown in Figure 96, press 2. Observe that the DND Settings screen shown in Figure 98 displays. 3. Press the left or right NAVIGATION key to set DND - Do Not Disturb [ON] to enable. or DND - Do Not Disturb [OFF] to disable. 4. Press 5. DND ON will now disappear or appear in the top right of the display as shown in Figure 97. 6. Press to return to Idle at any time. to save changes. gure. 97 DND Settings Figure. 98 DND Set SB67030 Deskset User’s Guide - Setup Menus 92 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble HAPTER VOICE MAIL Your SB67030 Deskset Voicemail system provides the ability to capture important messages and save, replay, or forward those messages. The message LED shown in Figure 99 lights up when there are one or more new message and the # New Messages displays on the Idle screen. Message LED Figure. 99 Message Waiting LED 1. “Access Voicemail” on page 94 2. “Messages Feature” on page 95 3. “Message Playback” on page 97 4. “Forwarding a Message” on page 99 5. “Deleting Messages” on page 104 6. “Clear Message Flags” on page 106 7. “Voicemail Remote Operations” on page 107 SB67030 Deskset User’s Guide - Voice Mail 93 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Access Voicemail To access the voicemail: 1. Your SB67030 Deskset Voicemail system displays the number of new voicemail messages during idle as shown in Figure 100. A message is considered new if it has not been played. 2. Pressing SELECT . when the notification is highlighted to display the Message list shown in Figure 101 where only new messages are displayed. OR Figure. 100 New Message Notification 3. Press MESSAGES. to view the available message list. 4. Once a new message is played, the new message count will go down by one. If there are no new messages, 0 New Messages displays. 5. You can play messages when in Idle or when calls are on hold,. Note Pressing the up or down navigation key will move the highlight bar. Figure. 101 Message List SB67030 Deskset User’s Guide - Voice Mail 94 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Messages Feature The programmed keys are available when viewing the message list from Idle. There are no programmed keys available in Active mode or if the message list is empty. Name and number CID displayed Message Counter Left and right arrow indicate dialing options available Status notification area (“FULL” indicates that no more messages can be recorded) Message icon. (Icon accompanied by exclamation mark (!) indicates message is new) Table 11 Key Time and date message was recorded Voicemail Programmed Keys Description Key Description Key Description Plays recorded audio clip. Deletes highlighted voicemail message in message list. Plays all messages in Voicemail feature. Initiates Message Forward function. Performs deletion of multiple records. Clears all new messages. Marks all new messages. SB67030 Deskset User’s Guide - Voice Mail 95 Key Description Moves to next set of programmed keys. If this button is present, there are more than four programmed operation keys available. More 1/ 3 indicates that user is on page one of three Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble The SB67030 Deskset Voicemail system features include: There is a maximum of 30 minutes recording time (no limit on number of messages). If this limit is reached while recording is in progress, the message will cut short and the far-end caller will be notified with a voice prompt. If a caller tries to leave a message when voicemail is full, a voice prompt notifies them that a message cannot be recorded at this time. The highlighted message displays both name and number CID (if available) as well as both the time and date of the message recording. Un-highlighted messages in the list will display either name or number field only and time or date only. There is a 22-character limit on the name field. Oversized entries will be truncated with ellipses. If the message was left before 12:00am on the current day, then the date of the message only will be displayed. If the message was left after 12:00am on the current day, then the time of message recording only will be displayed. When reviewing the message list, you may call the number listed in the highlighted message. Pressing the up or down NAVIGATION key cycles through messages in the list while pressing the left or right NAVIGATION key cycles through dialing options. SB67030 Deskset User’s Guide - Voice Mail 96 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Message Playback The SB67030 Deskset Voicemail system provides the ability to play a single message or all of the messages in the system. Play a single message 1. Press SELECT . when the notification is highlighted to display the Message list shown in Figure 102. OR Press MESSAGES. to view the available message list. Figure. 102 Message List 2. Press the up or down NAVIGATION button to highlight the desired message and press or press SELECT to play the Highlighted message as shown in Figure 103. 3. The Message screen provides the following information: Name and number CID displayed (if available) Time message recorded Message progress bar Message counter (30 minutes maximum recording time) NEW tag displays upon first playback of message Duration of message and time remaining in playback. Figure. 103 Message Details SB67030 Deskset User’s Guide - Voice Mail 97 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble You have the following options during message playback: Press to pause message playback. Press to delete the message. If there are more messages, the user will go to the next message. Press to rewind the message in 8 second increments. Press to forward the message in 8 second increments. Press the up NAVIGATION key once to rewind to the start of the current message, or twice to skip to the previous message. Press the down NAVIGATION key to skip to the next message. To play all messages in the messages list: 1. Press . The message details screen displays for each message, starting with the oldest, and ending with the most recent. A short tone (beep) will emit between each message. Figure. 104 Play All Messages SB67030 Deskset User’s Guide - Voice Mail You have the option of skipping to the next message by pressing the down NAVIGATION key or playing the previous message by pressing the up NAVIGATION key. If all messages play without interruption, you will return to the messages list with the highlight on the last played message. Press CANCEL to return to the messages list with the highlight on the last played message. All messages played will have the NEW tag removed. There will be no Time Stamp announcements. 98 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Forwarding a Message To forward a voicemail message: 1. Press SELECT . when the notification is highlighted to display the Message list shown in Figure 105. OR Press MESSAGES. to view the available message list. 2. Press the up or down NAVIGATION button to highlight the desired message and press to display the programmed keys illustrated in Figure 106. 3. Press to display the Forward Message screen. 4. Enter in the extension number using the dialing keys OR press to choose an extension from the Extension List shown in Figure 107 on page 100. 5. Highlight the desired extension in the extension list, if used, and press SELECT Figure. 105 Message List 6. Figure. 106 Forward Message will not be available after a digit is entered 7. appears after a digit is entered. This key deletes the character before the blinking cursor. 8. Pressing the left or right NAVIGATION key will move the blinking cursor. SB67030 Deskset User’s Guide - Voice Mail 99 Install Overview PC UI Setup Voice Mail 9. Directory CallLog Press SELECT in Figure 108. Make Call Call Answer Manage Call Handset Trouble ., the extension name tag and number will appear as shown 10. You have the following options: Figure. 107 Forward Message a. Press extensions). to add another extension (up to a maximum of three b. Press to remove the currently highlighted extension from the list. c. Press to record an audio annotation. d. Press to forward the message to the extension. 11. Observe that the Message Forwarded screen shown below appears. Figure. 108 Message Extension 12. The forwarded message will appear in the recipient’s Message list. SB67030 Deskset User’s Guide - Voice Mail 100 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Forward to Additional Extensions A user can forward a new or old message to other extensions (maximum of three at a time). To forward a message, the user must follow this procedure from the Messages list: To forward to multiple extensions: Figure. 109 Message List Figure. 110 Message List 1. Perform the “To forward a voicemail message:” procedure on page 99 steps 1 through 9 and observe that the screen shown in Figure 109 appears. 2. Press 3. Enter in the extension number using the dialing keys OR press an extension from the Extension List.. 4. Highlight the desired extension in the extension list, if used, and press SELECT 5. Press 6. Observe that the Message Forwarded screen shown below appears. 7. The forwarded message will appear in the recipient’s Message list. SB67030 Deskset User’s Guide - Voice Mail and observe that the screen shown in Figure 110 appears. to choose to forward the message to the extension. 101 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Recording an Audio Annotation You have the option of recording an audio annotation to append to a forwarded message. To record an audio annotation: 1. Press. and observe that the screen shown in Figure 112 displays. 2. Press the to record an introductory message. The recording will be limited to 30 seconds. The program keys will change to display 3. Press when finished recording. If 30-second limit is reached, then recording will stop automatically. 4. You have the following options: a. Press to play the recorded message. b. Press to delete the recorded message. c. Press to record a new message. The current recorded message will be deleted. Figure. 111 Forward Message 5. Press and observe that the screen shown in Figure 111 displays. 6. Press to forward the message with the audio annotation attached. Figure. 112 Message Introduction SB67030 Deskset User’s Guide - Voice Mail 102 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Status Notifications Voicemail status indications: Your SB67030 Deskset Voicemail system provides two indications of voicemail status: 1. If there is less than five minutes recording time remaining, a < 5 min status notification appears in status notification area. as shown in Figure 113 2. If Voicemail is full, a VMFull status notification will appear in status notification area as shown in Figure 114. 3. To increase the available time perform the procedures in “Deleting Messages” on page 104. Figure. 113 <5 Minutes of Voicemail Figure. 114 Voicemail Full SB67030 Deskset User’s Guide - Voice Mail 103 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Deleting Messages You may delete a single message, or all messages from the Message list or from Message Playback.. To delete a single message: 1. Press MESSAGES. to view the available message list shown in Figure 115. 2. Press the up or down NAVIGATION button to highlight the desired message. 3. When the entry you wish to delete is highlighted, then press 4. Observe that the message is removed from the list and the next messages is highlighted as shown in Figure 116 Figure. 115 Deleting Messages Figure. 116 Deleted Message SB67030 Deskset User’s Guide - Voice Mail 104 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble You may delete all messages only when viewing the Messages list from Idle or with held calls. To delete all messages: 1. Press MESSAGES. to view the available message list shown in Figure 117. 2. Press 3. Press and observe that the confirmation splash screen displays. 4. Press and observe that the Messages screen displays with the message counter at 0/0 messages and no programmed operation keys available. Figure. 117 Messages List and observe that the menu shown in Figure 118 displays. Figure. 118 Delete All Message SB67030 Deskset User’s Guide - Voice Mail 105 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Clear Message Flags You can add a new message flag or delete all flags from the Message list. Messages are automatically flagged with an exclamation point to indicate that the message has not been played. To perform clear message flags: 1. Press MESSAGES. to view the available message list shown in Figure 119 2. Press and observe that the menu shown in Figure 121 displays. 3. Press and observe that the Message List displays without exclamation points. as shown in Figure 121. Figure. 119 Message List Figure. 120 Message List To restore a message flag: 1. Press then and observe that the menu shown in Figure 122 displays. 2. Press the up or down NAVIGATION button to highlight the desired message. 3. Press to flag the currently highlighted message only as new. Figure. 122 Message List Figure. 121 Message List SB67030 Deskset User’s Guide - Voice Mail 106 Install Overview PC UI Voice Mail Setup Directory CallLog Make Call Call Answer Manage Call Handset Trouble Voicemail Remote Operations Remote access allows you to listen to messages or change the recorded greeting. Following the voice prompts and press the appropriate dialing keys to navigate through the system. The voice prompts in a menu list will be repeated three times with a 5-second pause in-between each narration. If the voice prompt is narrated three times with no action, the voice will say “Goodbye” and the remote call will be disconnected. Listening to the Time/Date stamp does not count as listening to the message. If you access the voicemail through remote access and skip to another message while the Time/Date stamp is playing, the message will still be considered as new. To access voicemail remotely - enter password or record message: Dial Number 1. Dial the remote access number as illustrated in the flow diagram in Figure 123. 2. You have the following options: Skip Greeting Greeting 3. ** Enter Password Record Message Operator 4. a. Press 5 to skip the greeting and record a message. b. Listen to the greeting. At the end of the greeting you have the following options: a. Press the asterisk twice (* *) and enter your password. b. Record a message. c. Press 0 to access the operator. d. Record a message and then press 0 to access the operator. Enter the Main Menu after entering a valid password Figure. 123 Voicemail Flow 1 SB67030 Deskset User’s Guide - Voice Mail 107 Install Overview PC UI Voice Mail Setup Directory CallLog Make Call Call Answer Manage Call Handset Trouble To access voicemail remotely - listen to messages 1. After entering a valid password you can listen to old or new messages as illustrated in the flow diagram in Figure 124. 2. You have the following options: Main Menu Stop Playback Stop Playback New Message Old Message a. Press 1 to listen to new messages. b. Press 2 to listen to old messages. 3. Press 5 to stop the playback.in either new or old messages. 4. Select one of the following options: a. Press 1 to play or pause playback. b. Press 3 to delete the current message. c. Press 4 to repeat the previous message. d. Press 6 to skip this message. e. Press 7 to jump back 8 seconds. f. Press 9 to jump forward 8 seconds. Delete Current Message Skip This Message Jump Forward 8 Seconds Play or Pause Playback g. Press * to return to the Main Menu. Repeat Previous Message Jump Back 8 Seconds Return to Main Menu Figure. 124 Remote Voicemail - 2 SB67030 Deskset User’s Guide - Voice Mail 108 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble To access voicemail remotely: setup voicemail 1. After entering a valid password, press 8 to set up voice mail as illustrated in the flow diagram in Figure 125. 2. You have the following options: Main Menu Voicemail Setup Opitons Record Primary Record Secondary Use Alternate Record Greeting a. Press 1 to record a primary greeting. b. Press 2 to record a secondary greeting c. Press 3 to use the alternate greeting. 3. Begin recording after the tone. 4. Press 5 to end the recording. 5. Select one of the following options: a. Press 1 to review the recording. b. Press 3 to re-record the greeting. c. Press 9 to accept the greeting. End Recording Figure. 125 Remote Voicemail - 3 SB67030 Deskset User’s Guide - Voice Mail 109 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble HAPTER DIRECTORY Introduction You can access the directory from Idle, Dial, Pre-Dial, with a call on Hold, and during an active call by pressing DIRECTORY. However, the delete, edit and create new entries features are only available when in Idle or if all calls are held. Here is an overview of the Directory list: 1. “Using the Directory” on page 111 2. “Creating a New Directory Entry” on page 113 3. “Editing a Directory Entry” on page 114 4. “Deleting a Directory Entry” on page 115 5. “Directory Sort” on page 116 6. “Directory List” on page 117 SB67030 Deskset User’s Guide - Directory 110 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Using the Directory Directory entry counter (200/ 200 max) Full name and number displayed in highlight bar Entry classification (Personal, System, or Extension) Figure. 126 Directory Screen Description Table 12 Key Directory Programmed keys Description Creates a new entry. Key Description Key Description Allows you to change previously entered information. Toggles First and Last name sort in Directory and Extension list. Performs a permanent deletion. Opens the sort options menu in Directory. Key Description Moves to next set of programmed operation keys. The maximum number of directory entries is 200. (100 system-wide entries, 50 personal entries, and up to 50 extensions can be installed on the network.) Only a system administrator can edit System and Extension entries. SB67030 Deskset User’s Guide - Directory 111 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble The highlight bar displays full name and number string. The Un-highlighted entries have a 22-character limit on both name and number fields Oversized names or numbers will be truncated with ellipses. The search function is available. Press any digit key (except for # and *) to index into the list according to default sort criteria. For example, pressing G will select the entry Gail Jenkins based on first name default sort criteria. Pressing the up or down NAVIGATION key to cycle through Directory entries. You can call the number listed in the highlighted entry. Note If the directory is empty, only the will be available. List Scrolling Rules These rules apply to all features with list modes, including Messages, Call Log, Redial, Directory, Extension list. This rule also applies to the list of options in the settings menu. Every list is circular. If the highlight bar is on the first entry in a list, pressing the up NAVIGATION arrow will take the user to the last entry in the list. If the highlight bar is on the last entry, pressing the down NAVIGATION arrow will take the user to the first entry in the list. If the highlight bar is at the bottom of the screen, but not on the last entry), pressing the down NAVIGATION arrow moves the highlight bar to the next entry and the list items will scroll up by one entry. If the highlight bar is at the top of the screen but not on the first entry, pressing the up NAVIGATION arrow will move the highlight bar to the previous entry and all list entries will scroll down by one entry (see example below). SB67030 Deskset User’s Guide - Directory 112 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Creating a New Directory Entry To create a new directory entry: 1. Press DIRECTORY to display the directory list shown in Figure 127. 2. Press 3. You will go to Directory Edit mode with the blinking cursor positioned in the First Name field. 4. Fill in the First Name, Last Name and Number fields using the “Keypad Data Entry” on page 43. The Name text fields are limited to 20 characters each and the number field is limited to 32 digits. Note If you have exceeded the maximum number of personal entries allowed, a Maximum of 50 Personal entries reached splash appears. Figure. 127 Directory List 5. e. 128 Personal Entry to display the Personal Entry screen shown in Figure 128. 6. SB67030 Deskset User’s Guide - Directory The user has the following options: a. Press the left or right NAVIGATION key to move the cursor b. Press the up or down NAVIGATION key to move to the previous or next field. c. Press d. Press to insert a two-second pause into the digit string. The pause will appear as a ‘p’ in the field and will be counted as a digit. Press to erase the character before the blinking cursor. to return to the directory list shown in Figure 127. 113 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Editing a Directory Entry You may edit any Personal directory entries while viewing the Directory list. To edit a directory entry: 1. Press DIRECTORY to display the directory list shown in Figure 129. 2. Press the up or down NAVIGATION key to highlight a Personal entry. 3. Press and observe that the screen shown in Figure 130. Note The key will not be available when a System or Extension entry is highlighted in the Directory list. 4. Fill in the First Name, Last Name and Number fields using the “Keypad Data Entry” on page 43. The Name text fields are limited to 20 characters each and the number field is limited to 32 digits. 5. The user has the following options: Figure. 129 Personal Directory Figure. 130 Edit Directory 6. SB67030 Deskset User’s Guide - Directory a. Press the left or right NAVIGATION key to move the cursor b. Press the up or down NAVIGATION key to move to the previous or next field. c. Press d. Press to insert a two-second pause into the digit string. The pause will appear as a ‘p’ in the field and will be counted as a digit. Press to erase the character before the blinking cursor. to return to the directory list shown in Figure 127 on page 113. 114 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Deleting a Directory Entry You may delete any one of their Personal directory entries while viewing the Directory list. To delete a directory entry: 1. Press DIRECTORY to display the directory list shown in Figure 131. 2. Press the up or down NAVIGATION key to highlight a Personal entry. Note The key will not be available when a System or Extension entry is highlighted in the Directory list. Figure. 131 Directory List 3. Press . to display the screen shown in Figure 132 4. Press and observe that the confirmation splash appears. 5. Press deletion. to confirm the Figure. 132 Delete Entry SB67030 Deskset User’s Guide - Directory 115 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Directory Sort This function is available in both Idle and Active modes. There are two ways you can sort Directory entries, with the First Name/Last Name toggle or through selecting a specific Directory list. First Name/Last Name toggle 1. Press DIRECTORY to display the directory list shown in Figure 133. 2. Press the up or down NAVIGATION key to highlight a Personal entry 3. Press and observe that the screen shown in Figure 134 displays. 4. Press and observe that the screen shown in Figure 133 returns. Figure. 133 Directory List Note If the list is currently sorted by first name, displays. If the user presses , the list will be sorted by last name and displays. Figure. 134 Last Name Sort SB67030 Deskset User’s Guide - Directory 116 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Directory List This function is available in both Idle and Active modes. The user can choose to list all entries, or only personal entries, system entries, or extensions. To view possible list options, the user must follow this procedure while viewing the Directory list: To create a new directory entry: 1. Press DIRECTORY to display the directory list shown in Figure 133. 2. Press the up or down NAVIGATION key to highlight a Personal entry 3. Press . to display the screen shown in Figure 137 4. Press to display the screen shown Figure 137. 5. Press the up or down NAVIGATION key until desired list option is highlighted. 6. Press SELECT to view the directory list. 7. The system displays the first entry in the selected Directory list. Figure. 135 Directory Figure. 136 Directory List Note If the list is currently sorted by first name, displays. If the user presses , the list will be sorted by last name and displays. Figure. 137 Directory List SB67030 Deskset User’s Guide - Directory You may also change the default list by pressing when the desired default list option is highlighted in the menu. When a default option is selected, the Directory will always list entries according to the default criteria. 117 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Non-alphabetical character sort rules Special non-alphabetic characters can be entered in the directory name fields. If these characters are entered as the first character in the name field, the system will sort in the following ascending order shown from left to right: Space ‘ SB67030 Deskset User’s Guide - Directory 118 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble HAPTER CALL LOG Introduction The Call Log provides a record of the last 50 calls received, whether a messages was left or not. The newest entries replace the oldest. The log lists information based on the availability of Caller ID (CID) data. 1. “Using the Call Log” on page 120 2. “Missed Call Notification” on page 122 3. “Reviewing the Call Log list:” on page 123 4. “Reviewing the Call Log list:” on page 123 5. “Storing Call Log Entries.” on page 125 You can display the call log shown in Figure on page 120 by either pressing CALL LOG or highlighting # New Calls in the Idle screen and pressing SELECT. SB67030 Deskset User’s Guide - Call Log 119 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Using the Call Log The available programmed operation keys vary depending on whether the user is accessing this feature from Idle or Active mode. Storing, Deleting, and playback are not available in Active mode. If the Call Log is empty, no programmed operation keys will be available. Call Log entry counter (50/50 max) Left and right arrows indicate dialing options available Date and Time of highlighted call entry Voicemail message available for playback. Exclamation mark indicates message is new. NEW: indicates call was not picked up and has not been reviewed Figure. 138 Call Log Functions Table 13 Key Call Log Programmed Keys Description Key Description Key Description Stores number in local directory. Performs a permanent deletion. Plays message. Shows you more details for a particular entry. Performs deletion of multiple records. Clears all new messages. Key Description Moves to next set of programmed operation keys. The voicemail message icon appears in call entries where the caller left a message. Playing the message will not remove the icon from the Call Log entry, but deleting the message will. Un-highlighted entries display the time for calls received after 12:00am on the current day. Call received before 12:00am on the current day will display the date. SB67030 Deskset User’s Guide - Call Log 120 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble The highlighted Call Log entry displays both the name and number fields from the available CID information as well as both the time and date of the call. You may call the number listed in the highlighted entry. The name is shown by default, if it is not available, the number is shown. If neither are available the system supplies an appropriate CID label. Out of Area or Unavailable Private Number Field UNKNOWN NUMBER PRIVATE NUMBER Name Field UNKNOWN NAME PRIVATE NAME Both UNKNOWN CALLER PRIVATE CALLER Note The data sent is limited to 21 characters on the Name field and 24 characters on the number field. Oversized fields will be truncated with ellipses. The display field in the Call Log accommodates up to 24 characters. List Scrolling Rules These rules apply to all features with list modes, including Messages, Call Log, Redial, Directory, Extension list. This rule also applies to the list of options in the settings menu. Every list is circular. In other words, if the highlight bar is on the first entry in a list, pressing the up NAVIGATION arrow will take the user to the last entry in the list. Conversely, if the highlight bar is on the last entry, pressing the down NAVIGATION arrow will take the user to the first entry in the list. The rule above also applies to details mode. When viewing an entry in details mode, the user can continuously cycle through the entries by using the up or down navigation key. If the highlight bar is at the bottom of the screen (but not on the last entry), pressing the down NAVIGATION arrow moves the highlight bar to the next entry and the list items will scroll up by one entry. If the highlight bar is at the top of the screen (but not on the first entry), pressing the up NAVIGATION arrow will move the highlight bar to the previous entry and all list entries will scroll down by one entry (see example below). Pressing the up or down NAVIGATION key cycles through Call Log entries, while pressing the left or right navigation key cycles through dialing options SB67030 Deskset User’s Guide - Call Log 121 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Missed Call Notification If an incoming call event occurs and the user takes no action, the new call will be recorded in the Call Log. A call is considered as new if it has not been reviewed yet. To view missed calls: The system notifies you of any new calls on the Idle screen, as shown in Figure 139. 1. With # Missed Calls highlighted, press SELECT to display the New Calls screen shown in Figure 140. 2. In the New Calls list, a new call record will no longer be considered as new once you move the highlight bar to the next record. The only exception is when the user moves the highlight to the last record. In this case the last record will be considered as reviewed. 3. Once a new call is reviewed in the New Calls list or the Call Log, the call count will go down by one. If there are no new calls, the notification will display “0 New Calls”. 4. Pressing SELECT when the notification is highlighted will take the user to the Call Log where new calls only are displayed (i.e. calls that have not been reviewed and are tagged as “NEW”) Figure. 139 Missed Calls Figure. 140 New Call Log SB67030 Deskset User’s Guide - Call Log 122 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Reviewing the Call Log list: To review the Call Log list: 1. Press CALL LOG or highlighting # New Calls in the Idle screen (See Figure on page 122) and press SELECT to display the screen shown in Figure 141. 2. Press to display the screen shown in Figure 142. 3. Press to display the call details screen shown in Figure 143 that contains the following information: Figure. 141 Missed Calls The name and number of the caller (if available). The NEW tag appears if this is the first time reviewing the Call Log entry. The message icon The time and date of the call. The Msg Length if the call was not answered, but the caller left a message. The Call Length will be displayed if the call was answered. Note Figure. 143 Call Log Details appears if the caller left a message, only appears if the call information has an associated voicemail. SB67030 Deskset User’s Guide - Call Log Figure. 142 Call Log List When viewing Call Log details, you can call the number listed, save the number in the directory, delete the entry, or play the associated voicemail message (if available). 123 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Voicemail messages in Call Logs If the caller listed in the Call Log left a voicemail message, you may play the message from the Call Log list or from Call Log Details. This will take you out of the Call Log and into the message playback feature. Playing a voicemail message from Call Log: Figure. 144 Call Log Screen 1. Press CALL LOG or highlight# Missed Calls and press SELECT to display the Call Log screen shown in Figure 144. 2. Press to display the User Password screen shown in Figure 145. 3. Use the keypad (See “Keypad Data Entry” on page 43) to enter the password and press SELECT. 4. Observe that the Messages screen shown in Figure 146 displays Note Figure. 145 User Password only appears if the call information has an associated voicemail. 5. Press to remove the icon from the Call Log entry. Note Once the password has been entered, the user will not have to re-enter it if playing other messages in the Call Log. However, if the user exits Call Log or goes to another feature, password entry will be necessary next time the Messages feature is accessed. Figure. 146 Message Detail 6. SB67030 Deskset User’s Guide - Call Log When the message playback completes, the system returns you to the Call log. 124 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Storing Call Log Entries. To store a Call Log entry in the local phone directory: Figure. 147 Call Log 1. Press CALL LOG or highlight# Missed Calls and press SELECT to display the Call Log screen shown in Figure 147. 2. Press . to display the Personal Entry screen shown in Figure 148 in the Directory Edit mode 3. The First Name and Number fields are automatically populated with CID information. 4. Use the keypad (See “Keypad Data Entry” on page 43) to enter the Last Name field. 5. Note that the system will not be checking for duplication in stored entries. 6. Press Figure. 149 Directory List SB67030 Deskset User’s Guide - Call Log 125 Figure. 148 Personal Entry to return to the Directory list shown in Figure 149. Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Deleting Call Log Entries The user may delete a single Call Log entry, or all Call Log entries. To delete a single call log entry: 1. Press CALL LOG or highlight# Missed Calls and press SELECT to display the Call Log screen shown in Figure 150. 2. Press and observe that the highlighted entry is removed from the list and the next entry appears as shown in Figure 151. Figure. 150 Call log Figure. 151 Deleted Entry SB67030 Deskset User’s Guide - Call Log 126 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call . You may delete all entries only when viewing the Call Log list from Idle To delete all of the entries in the call log list: Figure. 152 Call Log List 1. Press CALL LOG or highlight# Missed Calls and press SELECT to display the Call Log screen shown in Figure 152. 1. Press to display the screen shown in Figure 153. 2. Press and observe that confirmation screen shown in Figure 155. 3. Press 4. All entries will disappear and there will be no programmed operation keys available as shown in Figure 155. to confirm the deletion Figure. 153 Call log 2 Figure. 154 Call log 2 Figure. 155 Confirmation Screen SB67030 Deskset User’s Guide - Call Log 127 Handset Trouble Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble HAPTER MAKING A CALL The SB67030 Desk Set provides several methods for making a call. If you are in idle mode or have calls on hold, you can press a dialing key 1-9, then go off-hook. This is referred to as Predialing. You can make a call at any time by choosing an off-hook method, then dialing a number. This is referred to as Live Dialing. You can also make a call when viewing a list of numbers, such as the in Directory, Call Log, Redial, and Messages List. 1. “Dialing Rules” on page 129 2. “The Idle Screen” on page 130 3. “Pre-Dialing” on page 131 4. “Live Dialing” on page 133 5. “Using the Extension List” on page 134 6. “Calling from the Directory” on page 137 7. “Calling from the Call Log ” on page 138/“Calling from Call Log Details” on page 139 8. “Calling from Voicemail” on page 140 9. “Using Quick Dial” on page 141 10. “Using the Redial List” on page 143 SB67030 Deskset User’s Guide - Making a Call 128 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Dialing Rules The dialing rules determine when the system connects to the call destination. Once a rule applies, the system will determine that the digits are valid and dial them to the outside phone line. There are five types of calls that are identified by the dialing rules: Table 14 Call Identified by Dialing Rules Call Type Dialing Rule External call (PSTN call) 9 [0,2-8] Description or 91[0,2-9] or 99[0,2-9] or Any number starting with the external access code (9), EXCEPT 911 (see emergency call below). Any additional digits dialed after the call type is determined will be passed to the gateway (i.e. - the dial plan will NOT wait for a full number to be dialed - it will only wait until it is determined that PSTN dialing is required). For example, entering the digit 9 will not pass this digit to the PSTN gateway. However, entering 9-4 will prompt the system to pass the digit 4 to the gateway.. 991[0,2-9] Intercom call (extension number) [2-7]xx A 3-digit number with the 1st digit in the range 2~7. Makes a call to an extension in the local network. Operator call This is a special case of an intercom call, establishing a connection to the designated operator extension (e.g. 203) by simply dialing 0. Parked call 1xx This is a special case of the intercom call and is used to directly access parked calls - defined by a 3 digit number with a leading 1. Emergency call 911 or 9911 Emergency services can be accessed either by dialing 911, or 9-911 (where the leading 9 is used to access an external line). SB67030 Deskset User’s Guide - Making a Call 129 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble The Idle Screen All SB67030 Desk Set call operation begins from the Idle screen shown in Figure 156. This screen is displayed when the Desk Set is first turned on or at the end of any operation such as completion of a call, or when the extension does not have any Active or Held Calls. “Liquid Crystal Display (LCD) Screen” on page 28 provides a complete description of the Idle screen operation. Customization functions can only be accessed from the Idle screen Table 15 Figure. 156 The SB67030 Desk Set Idle Screen Table 16 Key Idle Screen Programmed Keys Description Key Description Initiates Do Not Disturb. Initiates Call Forward. Goes to Extension List. Goes to Park List. SB67030 Deskset User’s Guide - Making a Call Key Description Pages internal extensions. 130 Key Description Moves to next set of programmed operation keys. Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Pre-Dialing Pre-Dial is only available from Idle mode or in the call appearance state when all calls are on hold. In pre-dial mode, no dial tone is generated, but hyphenation rules apply. There can only be one instance of Pre-Dial within the available five Call Appearances. To enter pre-dial mode, press any dial pad keys (1-9, #, *). Figure. 157 Pre-Dial Number 1. Use the keypad (See “Keypad Data Entry” on page 43) to enter the phone number (For example: 604-555-0123) as shown in Figure 157. 2. Lift the handset, press SPEAKER, HEADSET, or a Call Appearance associated with the Pre-dial string to go Off-Hook and Call as shown in Figure 158. 3. Press 4. Press to delete the last digit entered. If all digits are deleted, the user will return to idle. 5. Press 6. Cancel Pre-Dial by answering an incoming call or switching modes away from the Call Appearance screen. to insert a two-second pause into the digit string. to store the number in the local directory. Note When the user is in Pre-dial mode or in the Dial state the highlight bar does not appear on the call appearance slot in these modes. The highlight is treated as a cursor. Once the call becomes active then the highlight bar will appear on the CA slot Figure. 158 Call Appearance SB67030 Deskset User’s Guide - Making a Call 131 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Active Call Screen The SB67030 Desk Set call appearance screen shown in Figure 159 Table 17 Figure. 159 The SB67030 Call Appearance Screen Table 18 Key Call Appearance Programmed Keys Description Key Description Initiates transfer of a call. Initiates a conference call. Initiates Do Not Disturb. Initiates Call Forward. Key Parks call. Goes to Park List. SB67030 Deskset User’s Guide - Making a Call Description 132 Key Description Moves to next set of programmed operation keys. Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Live Dialing You can make a call at any time by choosing an off-hook method, then dialing a number. To dial a live number: 1. Figure. 160 Live Dialing Figure. 162 Active Call To go off-hook from Idle and display the screen shown in Figure 160, either a. Lift the Headset. b. Press SPEAKER, c. Press HEADSET (if both corded and cordless headsets are present, the corded headset will take control), d. or press an available Call Figure. 161 Entering Digits Appearance key located on the right side of the display. 2. You will go off-hook and hear a dial tone. 3. Enter the digit 9 to dial an outside number (See “Dialing Rules” on page 129) as shown in Figure 161. 4. After a digit is entered, 5. Enter the number you want to dial. No further key presses are necessary. The Active Call screen shown in Figure 162 displays. Wait for the number to dial and connect with the call recipient. 6. Auto-hyphenation applies when you dial. SB67030 Deskset User’s Guide - Making a Call 133 will no longer be available. Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Using the Extension List You may access the Extension list illustrated in Figure 163 from Idle or Dial mode. In addition, the Extension list is available in Transfer and Conference Setup modes. Here is an overview of the Extension list. Number of extensions (50/50 max) First and Last Name (if available) Extension number Figure. 163 Extension List Functions Table 19 Key Extension List Programmed Key Description Key Description Key Description Toggles First and Last name sort in Directory and Extension list. A maximum of 50 extensions can be added by the system administrator. There is a 22-26 character limit on the name field. Oversized entries will be truncated with ellipses. When reviewing the Extension list, you may call the highlighted extension. Pressing the up or down navigation key cycles through Extension list entries. The Keypad Data Entry quick search function is available when viewing the Extension list. SB67030 Deskset User’s Guide - Making a Call 134 Key Description Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling an Extension in Idle Mode The user may make a call to an internal extension in Idle mode by accessing the extension list or entering the extension number. To make a call to an internal extension from Idle mode: Figure. 164 Idle Screen 1. From the Idle screen shown in Figure 164 press 2. Observe that the Idle screen shown in Figure 165 displays. 3. Press to display the screen shown in Figure 167. 4. Press the up or down NAVIGATION key to cycle through extension list entries. 5. Press SELECT, SPEAKER, or HEADSET to dial the number. 6. Observe that the number is dialed and the Active Call screen shown in Figure 167 displays. Figure. 167 Active Call SB67030 Deskset User’s Guide - Making a Call Figure. 165 Access Extension list Figure. 166 Extension list 135 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling an Extension from Dial To call an extension from Dial mode: Figure. 168 Idle Screen 1. From the Idle screen shown in Figure 168 press SPEAKER, HEADSET an available Call Appearance, or lift the Handset to go Off Hook. 2. Observe that the Dial Mode screen shown in Figure 169 displays. 3. Press to display the screen shown in Figure 167. 4. Press the up or down NAVIGATION key to cycle through Extension list entries. 5. Press SELECT to call the extension. Note Figure. 169 Dial Mode will not be available once a digit has been entered. Note If the list is currently sorted by first name, displays. If the user presses , the list will be sorted by last name and displays. Figure. 170 SB67030 Deskset User’s Guide - Making a Call 136 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling from the Directory You may access the local directory and call a number in most modes. To place a call from a directory entry: Figure. 171 1. With the Idle screen shown in Figure 171 displayed, press DIRECTORY. 2. Observe that the Directory screen shown in Figure 171 displays. 3. Press the up or down NAVIGATION key to highlight an entry. 4. Press SELECT, SPEAKER, or HEADSET to dial the number. 5. Figure. 172 Directory Screen Observe that the number is dialed and the Active Call screen shown in Figure 173 displays. Figure. 173 Active Call SB67030 Deskset User’s Guide - Making a Call 137 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling from the Call Log T.he Call Log stores the numbers of incoming calls if CID is available. The user may access the Call Log from most modes. To place a call from the call log 1. Press CALL LOG in Idle mode shown in Figure 174 or highlight # Missed Calls and press SELECT. 2. Observe that the Directory screen shown in Figure 175 displays. 3. Press the up or down NAVIGATION key to cycle through Call Log entries. 4. Press the left or right NAVIGATION key to scroll through dialing options for the entry. Figure. 175 Call Log List For details on dialing options, see “Using the Call Log” on page 120. 5. Press SELECT, SPEAKER, or HEADSET to dial the number. 6. Observe that the number is dialed and the Active Call screen shown in Figure 176 displays. Figure. 174 Idle Screen Figure. 176 Active Call SB67030 Deskset User’s Guide - Making a Call 138 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling from Call Log Details To access Call Log details from the Call Log list: 1. Press CALL LOG in Idle mode, or highlight # Missed Calls and press SELECT to display the screen shown in Figure 177. 2. Press to display the Call Log screen shown in Figure 178. 3. Press to display the Call Log Details screen shown in Figure 180. 4. Press the left or right NAVIGATION key to scroll through dialing options. For details on dialing options, see “Using the Call Log” on page 120. 5. Press SELECT, SPEAKER, HEADSET, or lift the Handset to dial the number. 6. Observe that the number is dialed and the Active Call screen shown in Figure 180 displays. Figure. 178 Call Log 2 Figure. 177 Call log List Figure. 179 Call Details Figure. 180 Active Call SB67030 Deskset User’s Guide - Making a Call 139 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling from Voicemail To make a call from voicemail: 1. With the Idle screen shown in Figure 181 displayed, press MESSAGES. OR Highlighted # New Messages and press SELECT. Figure. 181 Idle Mode Screen 2. Observe that the Messages screen shown in Figure 182 displays. 3. Press the up or down NAVIGATION key to cycle through Call Log entries. 4. Press SELECT, SPEAKER, HEADSET or lift the handset to dial the entry. 5. Observe that the number is dialed and the Active Call screen shown in Figure 180 displays. Figure. 182 Voicemail Messages Figure. 183 Active Call Note that a “9” will be automatically prefixed to the digit string before the number is dialed out. SB67030 Deskset User’s Guide - Making a Call 140 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Using Quick Dial The feature provides up to six entries for frequently called numbers. You must use the WbUI User Interface (See “Editing Quick Dial Entries” on page 49) to create Quick Dial. The Quick Dial feature is available in all modes. Quick Dial entries do not correspond to Call Appearances so pressing a Quick Dial entry in the CA3 spot will not reserve an off-hook line on CA3. Rather, a line is reserved on the first available Call Appearance for the call. The Quick Dial application behaves like an interaction screen in that other splash or interaction screens may overlay Quick Dial. If an Incoming Ring event occurs while in Quick Dial and the underlying appearance is Idle, you will remain in Quick Dial, but the underlying appearance changes to Call Appearance mode. Figure. 184 Quick Dial Entries Pressing the accesses the Quick Dial entries. When Quick Dial is activated, it takes control of all Call Appearance soft keys. hen Quick Dial is terminated, control will return to the underlying application and any flashing LED behavior associated with that application will be restored. Pressing a Quick Dial entry from: This includes any flashing CA LEDs that were associated with a Held or Incoming Call before Quick Dial was activated. W Idle will call that entry. Pre-dial, pressing Quick will append then dial out the Pre-dial string. If you enter 9-011 and then press a Quick Dial entry, 9-011 appears at the beginning of the Quick Dial digit string being dialed. The CA LED will not flash while in Quick Dial mode, but a ringtone will be heard. Quick Dial maintains control of all programmed keys until it is terminated. Quick Dial edit is only available through the WebUI. The Quick Dial entries are not associated with the Directory database SB67030 Deskset User’s Guide - Making a Call 141 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling from Quick Dial The Quick Dial feature is available in almost all states except when there is an incoming ring. To Call from Quick Dial: Figure. 185 Idle Screen 1. With the Idle screen shown in Figure 185, press Quick Dial to access the Quick Dial entries. 2. Observe that the Quick Dial screen shown in Figure 186 displays. 3. Press a Quick Dial CA 2 (Enrico) entry and observe that the number is dialed and the Active Call screen shown in Figure 186 appears. Figure. 186 Quick Dial Menu Note The quick dial entries do not correspond to Call Appearances and are not associated with the directory entries. Pressing a quick dial entry in the CA3 spot will not reserve an off-hook line on CA3 Figure. 187 Active Call SB67030 Deskset User’s Guide - Making a Call 142 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Using the Redial List Redial entry counter (20/20 max) Name and number displayed (if available) Date and Time of highlighted call entry Figure. 188 Redial List Functions Table 20 Key Redial List Programmed Key Description Key Description Key Stores number in local directory. Performs a permanent deletion. Shows you more details for a particular entry. Performs deletion of multiple records. SB67030 Deskset User’s Guide - Making a Call Description Key Description Moves to next set of programmed operation keys. 143 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Here is an overview of the Redial list feature set To review the Redial list: 1. Press the REDIAL and observe that the screen shown in Figure 189 displays. Figure. 189 Redial List SB67030 Deskset User’s Guide - Making a Call There is a 22-26 character limit on the name field and a 24-character limit on the number display field. Oversized entries will be truncated with ellipses. If the call was made before 12:00am on the current day, then the date of call only will be displayed. This rule applies for all un-highlighted entries. If the call was made after 12:00am on the current day, then the time of call only will be displayed. This rule applies for all un-highlighted entries. The highlighted Redial entry displays both name field and number field as well as both the time and date of the call. Un-highlighted entries in the list display either name or number field only and time or date only. A name field will be displayed for any numbers that have an associated name such as numbers that were called from Call Log with CID or complete Directory entries. Numbers that were dialed directly by the user will not display a name field. The programmed keys available when viewing the Redial list will vary depending on whether the user is accessing this feature from Idle or Active mode. Storing or deleting is not available in Active mode. In addition, if the Redial list is empty, no soft keys will be available. When reviewing Redial entries, you can call the number listed in the highlighted entry. The Keypad Data Entry quick search function is not available in Redial 144 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling from Redial Any digits or numbers that were dialed are recorded in the Redial list. You may make a call from a number in the Redial list. To call from the redial list: Figure. 190 Idle Screen 1. Press REDIAL in the Idle screen shown in Figure 190 to display the Redial screen shown in Figure 191 2. Press the up or down NAVIGATION key to cycle through redial entries. 3. Press SELECT, SPEAKER, HEADSET, or lift the Handset to dial the number.l 4. Observe that the number is dialed and the Active Call screen shown in Figure 192 displays. Figure. 192 Active Call SB67030 Deskset User’s Guide - Making a Call 145 Figure. 191 Redial Screen Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling from Redial Details You can view the name and number of the caller (if available) as well as the time and date of the call. The duration of the last outbound call to the listed phone number will also be displayed. To call from the redial details screen: 1. Press REDIAL to display the Redial screen shown in Figure 193 2. Press to display the Redial screen shown in Figure 194. 3. Press to display the Redial Details screen shown in Figure 195 4. Press the up or down NAVIGATION key to cycle through redial entries. 5. Press SELECT, SPEAKER, HEADSET, or lift the Handset to dial the number.l 6. Observe that the number is dialed and the Active Call screen shown in Figure 196 displays. Figure. 193 Redial List Figure. 195 Redial Details Figure. 196 Active Call SB67030 Deskset User’s Guide - Making a Call Figure. 194 Redial 2 146 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Storing Redial Entries To store a redial entry: 1. Press REDIAL to display the Redial screen shown in Figure 197 2. Press to display the Personal Entry screen shown in Figure 198. 3. You will go directly to Directory Edit mode. a. The name (if available) will automatically populate the First Name field. The name could come Figure. 198 Personal Entry Screen from the CID in a Call Log entry, or from the user-entered name in the Directory, depending on the source of the dialed number. b. You must fill in the Last Name field. c. The number will automatically populate the Number field. Figure. 197 Redial List 4. Press to display the Directory screen shown in Figure 199. Note The system will not check for duplication in stored entries. Figure. 199 Directory List SB67030 Deskset User’s Guide - Making a Call 147 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Deleting Redial Entries You can delete a single Redial entry from the Redial list or from Redial Details or all Redial entries. If in the Redial list, ensure the entry you wish to delete is highlighted. To delete a single redial entry: 1. Press REDIAL to display the Redial screen shown in Figure 200. 2. Press the up or down NAVIGATION key to highlight the desired redial entry. 3. Press to display the Redial Details screen shown in Figure 201. Figure. 201 Deleted Entry Figure. 200 Redial List Figure. 202 Redial List 2 1. Press REDIAL to display the Redial screen shown in Figure 200. 2. Press the up or down NAVIGATION key to highlight the desired redial entry. 3. Press to display the Redial screen shown in Figure 202. 4. Press to display the Redial prompt screen shown in Figure 203. 5. Press SB67030 Deskset User’s Guide - Making a Call to confirm deletion. 148 Figure. 203 Deleted Entry Install Overview PC UI Voice Mail Setup Directory CallLog Make Call Call Answer Manage Call Handset Trouble HAPTER CALL MANAGEMENT Introduction The SB67030 Deskset call management includes the following functions; “Call Management” on page 150 “Transferring a Call” on page 151 “Conference a Call” on page 160 “Call on Hold” on page 171 “Parking a Call” on page 173 “Retrieving A Parked Call” on page 174 “Paging” on page 175 SB67030 Deskset User’s Guide - Call Management 149 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Management The SB67030 Desk Set call management functions begin with the Active Call screen shown in Figure 204 and described in Table 21. Figure. 204 The SB67030 Call Management Screen Table 21 Key The SB67030 Call Management Screen Description Description Key Description Key Initiates transfer of a call. Initiates a conference call. Initiates Do Not Disturb. Initiates Call Forward. Goes to Park List. SB67030 Deskset User’s Guide - Call Management 150 Description Parks call. Key Description Moves to next set of programmed operation keys. Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Transferring a Call The SB67030 Desk Set can transfer an active or a held call to an external call or an internal extension. An unsupervised transfer occurs if the user does not communicate with the transfer recipient. In this case, the call may be transferred while dialing out to the transfer recipient. The transfer recipient does not have to pick up the phone and talk to the user before receiving the transferred call. A supervised transfer occurs if the user communicates with the transfer recipient before completing the transfer. Here are the rules that have been defined for a call transfer: You may establish a held call as Call A by pressing , but cannot establish a held call as Call B ( will be unavailable). To establish a held or a parked call as Call B, the call must be un-held or un-parked first. In other words, the user can only transfer to an active call in Transfer Setup mode. Once Transfer Setup is established During Transfer Setup, pressing During Transfer Pending, going off-hook: will disappear when you navigate to a held call. on a highlighted held call will cancel Transfer setup. Call A remains on hold. Accesses a new CA slot not associated with Call A or Call B Cancels Transfer Pending. Call A remains on hold and Call B is placed on hold. This rule includes answering an incoming call on a different CA. Only one instance of Transfer in progress can exist. Transfer Setup can be canceled by pressing the CANCEL key when Call A is highlighted. Call A remains on hold. Transfer Pending can be canceled by pressing the CANCEL key when either Call A or B is highlighted. Call A remains on hold and Call B remains in the same state – the soft keys change to those available in the DIAL or ACTIVE state appropriately. The following are transfer functions: “Transfer to an Internal Extension” on page 153 “Transfer to an External Number” on page 154 SB67030 Deskset User’s Guide - Call Management 151 Install Overview PC UI Setup Voice Mail “Transferring to Call Log” on page 155 “Transferring to Directory” on page 156 “Transferring to Redial List” on page 157 “Transferring to Held Calls” on page 158 “Transferring to Quick Dial” on page 159 Directory SB67030 Deskset User’s Guide - Call Management CallLog 152 Make Call Call Answer Manage Call Handset Trouble Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Transfer to an Internal Extension The user may only transfer a call to an external number if this function has been enabled in Admin Settings. To transfer a call to an external extension: 1. From the Active Call screen, press The Active Call will be auto-held and you will go to Transfer Setup mode. 2. Press to display the list shown in Figure 206. This key will not be available after digits are entered. 3. Press the up or down NAVIGATION key to cycle through Extension list entries. Figure. 205 Awaiting Transfer Figure. 208 Call Transferred Figure. 206 Extension List 4. Press SELECT, SPEAKER, HEADSET, or lift the handset to call the extension. 5. Once the call to the extension has been established, you will go to transfer pending mode shown in Figure 207. 6. Press to complete the transfer and display the Call Transferred splash screen shown in Figure 208 for 2 seconds. 7. When the transfer is complete you will return to Idle. SB67030 Deskset User’s Guide - Call Management 153 Figure. 207 Transfer Pending Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Transfer to an External Number To transfer a call to an external number: 1. Establish Call A by lifting the headset and dialing the number as shown in Figure 209. Only active or held calls may be transferred. 2. Press . The Active Call, will be auto-held and you will go to Transfer Setup mode as shown in Figure 210. 3. Press Call appearance key 2 and dial Call B’s number as shown in Figure 211. Figure. 209 Establish Call A Figure. 210 Awaiting Transfer Note You may press before Call B picks up (unsupervised transfer), or after Call B picks up (supervised transfer). Figure. 212 Call Transferred 4. Press the . and display the Call Transferred splash screen shown in Figure 212 for 2 seconds. 5. If there are no other calls on hold you will return to Idle. If there are still calls on hold you will return to held Call Appearances. Figure. 211 Transfer Pending SB67030 Deskset User’s Guide - Call Management 154 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Transferring to Call Log To transfer a call to a number in the Call Log: Figure. 213 Awaiting Transfer 1. From the Active Call screen, press The Active Call will be auto-held and you will go to Transfer Setup mode as shown in Figure 213. 2. Press CALL LOG to display the list shown in Figure 214. 3. Press the up or down NAVIGATION key to cycle through Call Log entries. 4. Press SELECT, SPEAKER, HEADSET, Figure. 214 Call Log or lift the handset to dial the highlighted number and display the screen shown in Figure 215. 5. Press to complete the transfer. Figure. 215 Transfer Pending SB67030 Deskset User’s Guide - Call Management 155 Handset Trouble Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Transferring to Directory To transfer a call to a number in the Directory: Figure. 216 Awaiting Transfer 1. From the Active Call screen, press The Active Call, it will be auto-held and you will go to Transfer Setup mode as shown in Figure 216. 2. Press DIRECTORY to display the list shown in Figure 206. This key will not be available after digits are entered. 3. Press the up or down NAVIGATION key to cycle through Call Log entries. Figure. 217 Directory List 4. .Press SELECT, SPEAKER, HEADSET, or lift the handset to dial the highlighted number and display the screen shown in Figure 215. 5. Press to complete the transfer. Figure. 218 Call Transferred SB67030 Deskset User’s Guide - Call Management 156 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Transferring to Redial List To transfer a call to a number in the Redial List: Figure. 219 Awaiting Transfer 1. From the Active Call screen, press The Active Call will be auto-held and you will go to Transfer Setup mode as shown in Figure 219. 2. Press REDIAL to display the list shown in Figure 220. 3. Press the up or down NAVIGATION key to cycle through Redial entries. 4. Figure. 220 Redial List Press SELECT, SPEAKER, HEADSET, or lift the handset to dial the highlighted number and display the screen shown in Figure 221. 5. Press to complete the transfer. Figure. 221 Call Transferred SB67030 Deskset User’s Guide - Call Management 157 Handset Trouble Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Transferring to Held Calls Once Call A has been established, you may transfer to a held call (Call B) in any of the call appearances by unholding it first. To transfer a call to a held call: Figure. 222 Awaiting Transfer 1. From the Active Call screen, press The Active Call, it will be auto-held and you will go to Transfer Setup mode as shown in Figure 222. 2. Press the up or down NAVIGATION key to highlight the desired entry. 3. Press SELECT to unhold the highlighted number and display the screen shown in Figure 223. 4. Figure. 223 Unheld Call .Press to complete the transfer and display the new held Calls list shown in Figure 224. Figure. 224 Held Calls SB67030 Deskset User’s Guide - Call Management 158 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Transferring to Quick Dial To transfer a call to a number in the Quick Dial List: 1. From the Active Call screen, press The Active Call will be auto-held and you will go to Transfer Setup mode as shown in Figure 225 2. Press Quick Dial to display the list shown in Figure 226. 3. Press the Call appearance key corresponding to the desired entry to display the screen shown in Figure. 226 Quick Dial List Figure 227. 1. Press Figure. 225 Awaiting Transfer to complete the transfer. Figure. 227 Call Transferred SB67030 Deskset User’s Guide - Call Management 159 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference a Call The SB67030 Desk Set can conference a combination of two outside and/or internal calls. Only one instance of Conference in progress can exist. This should be guaranteed by following these rules The user may establish a held call as Call A by pressing , but cannot establish a held call as Call B because key will be unavailable). To establish a held or a parked call as Call B, the call must be un-held or un-parked first. In other words, the user can only conference with an active call in Conference Setup mode. Once Conference Setup is established disappears when the user scrolls to highlighted a held call. Conference Setup does not automatically establish an off-hook on another CA for Call B. You must choose Call B from a held call or parked call or manually activate a new call with Call B. Press CANCEL to cancel Conference Setup when Call A is highlighted. Call A remains on hold. Call A remains on hold and Call B remains in the same state – the programmed keys change to those available in the Dial or Active state appropriately. During Conference Pending, pressing a CA key (or equivalent off-hook action which accesses a new CA slot) not associated with Call A or Call B, cancels Conference Pending. Call A should remain on hold and Call B should be placed on hold. This rule includes answering an incoming call on a different CA. To conference a call: 1. Establish the first call, Call A. You must have an Active Call or have calls on hold before conference setup can begin. 2. Press 3. Establish the second call, Call B. You may establish Call B through direct dialing, the Extension list, Call Log, Redial list, Park list, Directory, Quick Dial, or by taking a held call off hold. 4. Press 5. The selected parties will now be in conference. . Call A will be placed on hold and appears to join Call A and Call B with the Deskset. SB67030 Deskset User’s Guide - Call Management 160 Install Overview PC UI Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Pressing HOLD during a conference will hold both Call A and B but they will still be able to communicate with each other. The held conference icon, as shown Figure 228 designates a held conference. Note Setup will be unavailable during an Active Call if you have another conference on hold. The following events will automatically put the conference on hold (auto-hold): a. You press an available Call Appearance to start a new call. b. An incoming ring event occurs and you answer the new call. The following are Conference functions: “Conference with Extension List” on page 162 “Conference with Call Log” on page 163 “Conference with Park List” on page 165 “Conference with Directory” on page 166 “Conference with Quick Dial” on page 167 “Conference with a Held Call” on page 168 “Conference Two Held Calls” on page 169 “Canceling a Conference” on page 170 SB67030 Deskset User’s Guide - Call Management 161 Figure. 228 Held Conference Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference with Extension List Once Call A has been established, the user may establish Call B by calling a number in the extension list. To conference with the extension list, the user must follow this procedure from conference setup mode: To conference calls using the extension list: Figure. 229 Active Call 1. From the Active Call screen shown in Figure 229, press 2. The Active Call will be auto-held and the screen in Figure 230 displayed. 3. Press and the list shown in Figure 231 displays. 4. Press the up or down NAVIGATION key to highlight the desired entry. Figure. 230 Extension List 5. Press SELECT, SPEAKER, HEADSET, and you will go to Conference Setup mode and display the screen shown in Figure 232. 6. Press the B. to join Call A and Call Figure. 231 Extension List Figure. 232 Call Transferred SB67030 Deskset User’s Guide - Call Management 162 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference with Call Log Once Call A has been established, the user may establish Call B by calling a number in the Call Log. To conference with the Call Log, the user must follow this procedure from conference setup mode: To conference calls using the call log: Figure. 233 Active Call 1. From the Active Call screen shown in Figure 233, press 2. The Active Call will be auto-held and the screen in Figure 234 displayed. 3. Press CALL LOG and the list shown in Figure 231 displays. 4. Press the up or down NAVIGATION key to highlight the desired entry. Figure. 234 Conference Pending 5. Press SELECT, SPEAKER, HEADSET, and you will go to Conference Setup mode and display the screen shown in Figure 232. 6. Press the B. to join Call A and Call Figure. 235 Call Log List Figure. 236 Call Conference SB67030 Deskset User’s Guide - Call Management 163 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference with Redial List Once Call A has been established, the user may establish Call B by calling a number in the Redial List.: To conference calls using the redial list: Figure. 237 Active Call 1. From the Active Call screen shown in Figure 237, press 2. The Active Call will be auto-held and the screen in Figure 238 displayed. 3. Press REDIAL and list shown in Figure 239 displays. 4. Press the up or down NAVIGATION key to highlight the desired entry. Figure. 238 Extension List 5. Press SELECT, SPEAKER, HEADSET, and you will go to Conference Setup mode and display the screen shown in Figure 232. 6. Press the B. to join Call A and Call Figure. 239 Redial List Figure. 240 Call Transferred SB67030 Deskset User’s Guide - Call Management 164 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference with Park List Once Call A has been established, the user may establish Call B by calling a number in the Park List. To conference with the Park List, the user must follow this procedure from conference setup mode: To conference calls using the park list: Figure. 241 Active Call 1. From the Active Call screen shown in Figure 241, press 2. The Active Call will be auto-held and the screen in Figure 242 displayed. 3. Press and list shown in Figure 243 displays. 4. Press the up or down NAVIGATION key to highlight the desired entry. Figure. 242 Extension List 5. Press SELECT, SPEAKER, HEADSET, and you will go to Conference Setup mode and display the screen shown in Figure 244. 6. Press the B. to join Call A and Call Figure. 243 Extension List Figure. 244 Call Transferred SB67030 Deskset User’s Guide - Call Management 165 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference with Directory Once Call A has been established, the user may establish Call B by calling a number in the Directory. To conference with the Directory, the user must follow this procedure from conference setup mode: To transfer a call to an external extension: Figure. 245 Active Call 1. From the Active Call screen shown in Figure 245, press 2. The Active Call will be auto-held and the screen in Figure 246 displayed. 3. Press DIRECTORY and list shown in Figure 247 displays. 4. Press the up or down NAVIGATION key to highlight the desired entry. Figure. 246 Extension List 5. Press SELECT, SPEAKER, HEADSET, and you will go to Conference Setup mode and display the screen shown in Figure 248. 6. Press the B. to join Call A and Call Figure. 247 Extension List Figure. 248 Call Transferred SB67030 Deskset User’s Guide - Call Management 166 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference with Quick Dial Once Call A has been established, the user may establish Call B by calling a number in the Quick Dial list. To conference with Quick Dial, the user must follow this procedure from conference setup mode: To transfer a call to an external extension: 1. From the Active Call screen shown in Figure 249, press 2. The Active Call will be auto-held and the screen in Figure 250 displayed. 3. Press Quick Dial and the list shown in Figure 251 displays. 4. Press the desired Quick Dial entry Call Appearance to dial the Quick Dial Figure. 250 Extension List entry. 5. You will go to conference pending mode screen shown in Figure 252. 6. Press the B. Figure. 249 Active Call to join Call A and Call Figure. 251 Extension List Figure. 252 Call Transferred SB67030 Deskset User’s Guide - Call Management 167 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference with a Held Call Once Call A has been established through some other activity, you can conference with a held call (Call B). To conference with a held call: Figure. 253 Awaiting Transfer 1. From the Active Call screen shown in Figure on page 167, press and observe that the screen shown in Figure 253 displays. 2. From the Held Calls screen, press SELECT or the associated Call appearance 3. Press the up or down NAVIGATION key to highlight the desired entry. as shown in Figure 254. 4. Press SELECT or the associated Call Appearance to unhold the call. 5. The key will not be available Figure. 254 Conference Pending at this point. 6. Press the to join Call A and Call B and the Conference screen shown in Figure 255 displays. Figure. 255 Conference Call SB67030 Deskset User’s Guide - Call Management 168 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference Two Held Calls The user has the option of conferencing two held calls in any of the call appearances. While Call A will stay held when selected to conference, Call B must be taken off hold and be an active call before joining all parties in conference. To conference two held calls: Figure. 256 Awaiting Transfer 1. From the Held calls screen shown in Figure 256, press the up or down NAVIGATION key to highlight the desired entry (Call A). 2. Press 3. The call remains on hold, the name (if present) and call timer disappear, and the phrase Waiting to join appears. 4. Press the up or down NAVIGATION key to highlight the second entry (Call B), as shown in Figure 257. 5. Press SELECT or the associated Call Appearance to unhold the call. 6. The key will not be available at this point. 7. Press the to join Call A and Call B and the Conference screen shown in Figure 258 displays. . and observe that the screen shown in Figure 257 displays. Figure. 258 Call Transferred SB67030 Deskset User’s Guide - Call Management 169 Figure. 257 Conference Pending Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Canceling a Conference To cancel a conference: 1. Figure. 259 Awaiting Transfer From the Conference screen shown in Figure 259, you have 2 options: a. Press to end the conference. Calls A and B hang up and the system returns to Idle as shown in Figure 260. b. Hang up the handset. Calls A and B hang up and the system returns to Idle as shown in Figure 260. c. Press to terminate the highlighted call. The system Figure. 260 Active Call makes the unhighlighted call an Active Call as shown in Figure 261. 2. Answering an incoming call while setting up a conference or with a conference pending will cancel the conference process. 3. Pressing CANCEL when setting up a conference or during conference pending will cancel the conference process. 4. Pressing CANCEL when a conference is in progress or held will not cancel the conference. Figure. 261 Call Transferred SB67030 Deskset User’s Guide - Call Management 170 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call on Hold The SB67030 Desk Set provides the ability to place an unlimited number of calls on hold.When calls are placed on hold the programmed keys change as shown in Figure 262 and described in Table 22. Figure. 262 The SB67030 Call on Hold Screen Table 22 Key The SB67030 Call on Hold Screen Description Description Initiates transfer of a call. Initiates Do Not Disturb. Key Description Key Description Initiates a conference call. Pages internal extensions. Goes to Park List. Parks call. Initiates Call Forward. SB67030 Deskset User’s Guide - Call Management 171 Key Description Moves to next set of programmed operation keys. Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble To manage held calls: 1. From the Active Call screen shown in Figure 263, press HOLD. 2. The hold Call Appearance icons shown in Figure 264. 3. If a call has been placed on hold for longer than 3 minutes, the system will provide an audible ringback reminder every 30 seconds for four minutes, then hang up the call. 4. To unhold a call, highlight the call and press SELECT, or press the associated Call Appearance button. appears next to the highlighted call as Figure. 263 Active Call Note Lifting the headset or pressing SPEAKER or HEADSET will select a new Call Appearance, not unhold the highlighted call. Figure. 264 Call Transferred SB67030 Deskset User’s Guide - Call Management 172 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Parking a Call The SB67030 Desk Set allows you to park either Active or Held calls To park a call: Figure. 265 Select Call 1. Press the up or down NAVIGATION key to highlight an active or held call as shown in Figure 265. 2. For an Active Call, press to display the splash screen shown in Figure 266. 3. For a Held call, press and then press to display the splash screen shown in Figure 266. Figure. 266 Parked Call Splash 4. Observe the Idle screen shown in Figure 268. 5. A parked call must be picked up within three minutes or a ringback to the Deskset occurs and the screen shown in Figure 267 displays. 6. If a name field is available, Parked Call replaces the number field. If the name field is not available, the Figure. 267 Parked Call Ringback number displays to the left, and Parked Call to the right of the highlight bar. 7. Press Figure. 268 Parked Call List SB67030 Deskset User’s Guide - Call Management to return to the active call screen shown in Figure 265. 173 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Retrieving A Parked Call To retrieve a parked call: 1. Press in Idle or held calls mode to display the screen shown in Figure 269 2. In Active mode, press 3. Press . to display the Park List. shown in Figure 270. 4. Press the up or down NAVIGATION key to highlight the desired entry as shown in Figure 265. 5. Press Figure 271. Figure. 269 Awaiting Transfer Figure. 270 Parked Call List .to display the retrieved call in the active mode as shown in Figure. 271 Call Transferred SB67030 Deskset User’s Guide - Call Management , then 174 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Paging You can page other extensions in the AT&T Small Business System network from Idle and held calls To transfer a call to an external extension: 1. From Idle shown in Figure 272 or a held call, press screen shown in Figure 272. 2. When finished, press 3. If the user is on an active call, the user will not receive an incoming page. 4. If the user goes off-hook during an incoming page (by lifting the receiver, pressing a CA, SPEAKER, or HEADSET) any incoming page will be terminated on that extension. Figure. 272 Idle Screen Figure. 273 Page Splash Screen SB67030 Deskset User’s Guide - Call Management 175 to display the to return to the Idle screen. Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble HAPTER 10 ANSWER A CALL You can answer call from the SB67030 Deskset in the following ways: Lift the Handset. Press SPEAKER to route audio to the speaker. Press HEADSET to route audio to headset output. Press the associated Programmed key. Press the programmed key. 1. “Answer Screens” on page 177 2. “Answering a Call in Idle” on page 179 3. “When an incoming call occurs in Pre-dial mode (See Figure 278), the incoming call appears next to an available Call Appearance as shown in Figure 279.” on page 180 4. “Answer With a Call on Hold” on page 183 5. “Answer a Call from Within a Menu” on page 184 6. “Answer With Multiple Incoming Calls” on page 185 7. “Answer a Call From Voicemail” on page 186 SB67030 Deskset User’s Guide - Answer a Call 176 Install Overview PC UI 8. Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble “Ignoring a Call” on page 187 Answer Screens The SB67030 Desk Set answer screen shown in Figure 274 Active Call Select Answer Incoming Call Figure. 274 The SB67030 Answer Screens Table 23 Key The SB67030 Answer Screens Description Answers incoming call. Key Description Key Silences ringer during incoming call event. SB67030 Deskset User’s Guide - Answer a Call 177 Description Initiates Message Forward function. Key Description Install Overview PC UI Table 23 Key Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble The SB67030 Answer Screens Description Key Description Key Initiates transfer of a call. Initiates a conference call. Initiates Do Not Disturb. Initiates Call Forward. Goes to Park List. SB67030 Deskset User’s Guide - Answer a Call 178 Description Parks call. Key Description Moves to next set of programmed operation keys. Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Answering a Call in Idle To answer a call from the Idle mode: 1. When there is an incoming call: a. The system emits a ringtone (See “Sounds” on page 56) b. The highlight bar automatically moves to the ringing call appearance. c. A bell icon appears next to an available Call Appearance to indicate an incoming call as shown in Figure 276. Figure. 275 Idle Screen 2. Perform one of the following to answer the call and display the Active Call screen shown in Figure 277 Lift the Handset. Press SPEAKER to route audio to the speaker. Press HEADSET to route audio to headset output. Figure. 277 Active Call 3. Figure. 276 Incoming Call Press the associated Call Appearance key and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). Press . and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). You can silence the incoming call by pressing the SB67030 Deskset User’s Guide - Answer a Call 179 soft key. Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Answer From Predial When an incoming call occurs in Pre-dial mode (See Figure 278), the incoming call appears next to an available Call Appearance as shown in Figure 279. To answer a call in pre-dial: Figure. 278 Predial Mode 1. Press the associated Call Appearance key or press and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). 2. Lift the Handset. 3. Press SPEAKER to route audio to the speaker. 4. Press HEADSET to route audio to headset output. 5. The Pre-dial Call Appearance disappears and the highlighted call appears next to the Active Call Appearance icon as shown in Figure 280. 6. You can silence the incoming call by pressing the soft key. After pressing ignore, the ringer icon will change to a silenced ringer icon and you will return to the Pre-Dial Call Appearance (See “Ignoring a Call” on page 187). Figure. 280 Active Call Appearance SB67030 Deskset User’s Guide - Answer a Call 180 Figure. 279 Incoming Call Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Answer From Dial The SB67030 Deskset indicates an incoming call by emitting a single brief tone, moving the highlight bar to the ringing call appearance, and displaying a flashing bell icon next to an available Call Appearance as shown in Figure 282. To answer a call in the Dial mode: 1. a. Press the associated Call Appearance key or press . and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). b. Lift the Handset. c. Press SPEAKER to route audio to the speaker. d. Press HEADSET to route audio to headset output Figure. 282 Incoming Call Figure. 281 Dial Mode Figure. 284 Dial Call Appearance Perform one of the following: 2. The Active Call Appearance icon appears as shown in Figure 283. 3. if you have entered another digit after the 1, the dialed call goes on hold as shown in Figure 284. 4. Figure. 283 Incoming Call You can silence the incoming call by pressing the “Ignoring a Call” on page 187). SB67030 Deskset User’s Guide - Answer a Call 181 soft key (See Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Answer While on a Call The SB67030 Deskset indicates an incoming call when you have an active call by emitting a single brief tone, moving the highlight bar to the next available call appearance, and displaying a flashing bell icon as shown in Figure 285. To answer a call while on an active call: 1. You have the following options: Figure. 285 Incoming Call 2. a. Press or the associated Call Appearance and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). The current call will automatically be placed on hold. b. Press to turn the ringtone off. and display the screen shown in Figure 286. (See “Ignoring a Call” on page 187). c. Press to voicemail. d. Press SPEAKER to route audio to the speaker. e. Press HEADSET to route audio to headset output. f. Lift the Handset. to forward the call The Active Call Appearance icon Figure. 287 Active Call SB67030 Deskset User’s Guide - Answer a Call Figure. 286 Ignore Incoming Call appears as shown in Figure 287. If a second incoming call arrives, the highlight would remain on the first incoming call until the FWD no Answer setting was met or press 182 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Answer With a Call on Hold If there are held calls taking up call appearances, the SB67030 Deskset indicates an incoming call by emitting a single brief tone, moving the highlight bar to the ringing call appearance, and displaying a flashing bell icon next to an available Call Appearance as shown in Figure 288. To answer a call with a call on hold: 1. Figure. 288 Incoming Call 2. 3. You have the following options: a. Press or the associated Call Appearance and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). The current call will automatically be placed on hold. b. Press SPEAKER to route audio to the speaker. c. Press HEADSET to route audio to headset output. d. Lift the Handset. There are 2 ways to take the held call off of hold: a. Use the NAVIGATION key to highlight the call and go off-hook. b. Press the associated call appearance key. The Active Call Appearance icon Figure. 289 Active Call SB67030 Deskset User’s Guide - Answer a Call 183 appears as shown in Figure 289. Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Answer a Call from Within a Menu If there is an incoming call while you are in the Directory, Menu, Messages, Call Log, or Redial menu (See Figure 290); the SB67030 Deskset indicates an incoming call by emitting a single brief tone, and displaying a splash screen with the flashing bell and the CID information for the call as shown in Figure 291 To answer a Call From Within a Menu: 1. Figure. 290 Call Menu Perform one of the following to answer the call and display the Active Call screen shown in Figure 292. a. Lift the Handset. b. Press SPEAKER to route audio to the speaker. c. Press HEADSET to route audio to headset output. d. Figure. 291 Incoming Call Splash Press the associated Call Appearance key and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). e. Press . and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). f. Press to turn the ringtone off (See “Ignoring a Call” on page 187). g. Press to forward the call to voicemail. Figure. 292 Active Call SB67030 Deskset User’s Guide - Answer a Call 184 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Answer With Multiple Incoming Calls The SB67030 Deskset displays multiple incoming calls in the Call Appearance state as shown in Figure 288. As all incoming rings have equal priority, the reverse highlight will stay on the first incoming ring. To answer multiple incoming calls: You have the following options: 1. Press the up or down NAVIGATION key to select the desired call and either: a. Press . and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). OR b. Figure. 293 Multiple Incoming Calls Figure. 295 Active Call Press the associated Call Appearance key and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). 2. Press to turn the ringtone off and display the screen shown in Figure 294 (See “Ignoring a Call” on page 187). 3. Press voicemail. 4. If you answer the call, the reverse highlight will stay on that call, not jump to the incoming ring that’s already in progress as shown in Figure 295. 5. to forward the call to Figure. 294 Incoming Call Splash Unattended incoming calls will be handled according to the Call Forward-No Answer setting. SB67030 Deskset User’s Guide - Answer a Call 185 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Answer a Call From Voicemail If there is an incoming call while you are in voicemail (See Figure 296); the SB67030 Deskset indicates an incoming call by emitting a single brief tone, and displaying a splash screen with the flashing bell and the CID information for the call as shown in Figure 297 To answer a Call From Within voicemail: 1. Figure. 296 Voicemail Figure. 298 Active Call Perform one of the following to answer the call and display the Active Call screen shown in Figure 298 a. Lift the Handset. b. Press SPEAKER to route audio to the speaker. c. Press HEADSET to route audio to headset output. d. 2. Figure. 297 Incoming Call Splash Press the associated Call Appearance key and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). e. Press . and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). f. Press to turn the ringtone off. the message will continue to play (See “Ignoring a Call” on page 187). g. Press to play. to forward the call to voicemail the message will continue Answering the call will terminate message playback; you will exit the Messages feature and go to Call Appearance mode. SB67030 Deskset User’s Guide - Answer a Call 186 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Ignoring a Call The user has the option of ignoring an Incoming Call when in Call Appearance mode. Pressing will silence the ringer as indicated by the silenced ringer icon. If you were on an Active or Held call, the highlight will move back to whatever Call Appearance you were on before the Incoming Ring event. Once a call is ignored, the Ignoring a call on the Deskset will ignore and silence that call on the Cordless Handset as well key will no longer be available on the Incoming Ring Call Appearance. If an ignored call is highlighted, going off-hook by lifting the receiver, or pressing SPEAKER, or HEADSET will not answer the incoming call. Instead, going off-hook will establish a new call on the next available Call Appearance. If you receive multiple incoming calls, they will queue up in order of arrival. The highlight will always stay on the oldest incoming call. Ignoring each incoming call will cycle through each incoming call. If the call has already been ignored once, it cannot be ignored again. If you are on Active Call with one ignored call and one unattended incoming call, the system hangs up the Active Call, and he unattended call starts ringing. If all incoming calls had been ignored before you hung up, there would be no ringing. The Call Appearance LED will continue to flash. Pressing the flashing CA will terminate the feature and take you to an active call. If you may cancel out of the feature, you will see the incoming call in the Call Appearance state with the ringer silenced. If there are multiple incoming calls occurring simultaneously, they will be queued up in order of arrival. You will stay on the current incoming call interaction screen, but additional CAs will light up to indicate additional incoming calls. Ignoring the current incoming call will take the user to the next incoming call in the queue. If all additional incoming calls are ignored, you will return to the previous feature. SB67030 Deskset User’s Guide - Answer a Call 187 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble HAPTER 11 HANDSET INTERACTION Introduction Your AT&T Business System operates with either the SB67030 Desk Set or the SB67040 Remote Handset. This section identifies similarities and operating interactions involved with both units. For a complete description of Handset functions see the SB67040 Remote Handset User’s Guide. In this chapter the deskset and handset screens are displayed side-by-side to provide a comparison of activity. This chapter covers: 1. “Idle Screen” on page 189. 2. “Locating the Handset” on page 191. 3. “Ignoring a Call” on page 192 4. “Incoming Ring: Deskset Answers” on page 193. 5. “Incoming Ring Event: Handset Answers” on page 194. 6. “Held Calls on Both Devices” on page 195. 7. “List Access” on page 196. SB67030 Deskset User’s Guide - Handset Interaction 188 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Idle Screen Figure 299 illustrates the Idle screens for both the SB67030 Desk Set or the SB67040 Remote Handset. See “The Idle Screen” on page 41 for a complete description of the Deskset Idle screen. See SB67040 Remote Handset User’s Guide for a complete description of the Handset Idle screen. The following are differences and similarities between the devices: Both the Handset and the Deskset are in sync during Idle mode. The system status at the user extension such as missed calls and new messages is broadcast from the Deskset to the cordless handset as new events occur. This ensures the handset remains in sync with the Deskset. The Handset synchronizes with the Deskset every time it wakes up from power-save mode. Both the Handset and Deskset are in sync if there are held calls. The Deskset shows held calls in the Call Appearance Figure. 299 Deskset/Handset Idle Screens slots. The Handset displays the current held call with an option to cycle through the call deck using the up or down NAVIGATION key. See “Held Calls on Both Devices” on page 195 for a description of held call operation. Note The handset will go into power-save mode after a defined period. When it is in power-save mode, the display will not be off but the held call information will not be visible until the user wakes up the handset or until it is woken up with an incoming ring even. The clocks on each of the devices run independently. The system will synchronize the real time periodically, with the Deskset being the master. Since the clocks are independent, there may be times when the clock rollover may not occur at the exact moment when comparing the unit side by side. Both devices show the current date and time, DND status, the same new calls and new message notifications. SB67030 Deskset User’s Guide - Handset Interaction 189 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble An Incoming Call Event appears on both devices and both devices will emit ringtones. If one device answers the call, the other device will cease to ring but will receive visual notification of the call in progress and stays in a mode where CA notification is available. This behavior allows a further incoming ring event to appear on either device. If there is an incoming ring while one device is on an Active Call, the device currently on a call will emit an abbreviated ring tone but the other device will not emit any sound at all. Only one device can control the database-dependent features such as Directory, Call Log, Redial list, Park list, Extension list, Quick Dial list and Messages feature. The control of the database covers the read and write operation available on each of the devices. The audio channel control means accessing or establishing an Active Call as well as accessing voicemail. If one of the devices has control of either the database-dependent features or the audio channel, the other device cannot get control of either unless the user switches the control over. If you press a key in an attempt to access a database-dependent feature on one device while the other device has control, that access will become available after switching control– you do not have to press the feature key again. If you switch devices during a current Active Call, the audio channel will stay open and you can resume the call in progress. You cannot initiate a new call or answer a new incoming call on one device if the other device is on an Active Call. You must switch between devices to handle the current call before new calls can be handled. SB67030 Deskset User’s Guide - Handset Interaction 190 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Locating the Handset If a Cordless Handset is registered to the Deskset, then is available from Idle on the Deskset. To locate the handset: 1. From Idle, press in Figure 300. 2. Press 3. The Deskset displays a Paging Handset splash screen shown in Figure 301. 4. The Cordless Handset will ring for 60 seconds (about 12 rings) and display a Deskset Paging interaction screen shown in Figure 301. This splash will not disappear until ringing stops or the user cancels the page. 5. On the Deskset: Press CANCEL or paging before the 60-second time-out. 6. The paging interaction screen will self-terminate after 60 seconds. 7. Press paging. Figure. 300 Idle Screen Figure. 301 Paging Handset SB67030 Deskset User’s Guide - Handset Interaction 191 to display the screen shown to stop the any key on the Handset: to stop the Install Overview PC UI Setup Voice Mail Directory Make Call CallLog Call Answer Manage Call Handset Trouble Ignoring a Call To handle held calls on both devices: Figure. 302 Ignore a Call Figure. 303 Paging Handset SB67030 Deskset User’s Guide - Handset Interaction 192 1. When an incoming call is ignored, neither device has ownership of these calls. The status is available on both devices, as shown in Figure 308. 2. Press on the Deskset and observe that the screen shown in Figure 308 display. 3. Press on the handset and observe that the screen shown in Figure 308 display. 4. You have the following options: a. Press . and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). b. Press to forward the call to voicemail. Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Incoming Ring: Deskset Answers The Deskset answers an incoming call: Figure. 304 Active Call Screen Figure. 305 Paging Handset SB67030 Deskset User’s Guide - Handset Interaction 193 1. When there is an incoming call, none of the devices have ownership of these calls. The status is available on both devices, as shown in Figure 304. 2. In this state, when the Deskset answers the call with one of the means available, (See “Answer a Call” on page 176.) the screens shown in Figure 305 display. Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Incoming Ring Event: Handset Answers The Handset answers an incoming call: 1. When there is an incoming call, none of the devices have ownership of these calls. The status is available on both devices, as shown in Figure 306. 2. In this state, when the Handset answers the call with one of the means available, (See SB67040 Remote Handset User’s Guide) the screens shown in Figure 307 display. 3. The Deskset screen in Figure 307 shows the highlight on the Active Call with the Handset icon meaning the cordless Handset has control and is on an Active Call. 4. The highlight will not move even though there may be further incoming calls. This highlight behavior indicates that the Active Call must switch back to the Deskset before any other calls or database access features can be activated. 5. To switch back to the Deskset, lift the receiver, press the associated Call Appearance, press SPEAKER, or press HEADSET. Figure. 306 Active Call Screen Figure. 307 Paging Handset SB67030 Deskset User’s Guide - Handset Interaction 194 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Held Calls on Both Devices To handle held calls on both devices: When there are held calls, neither device has ownership of these calls. The status is available on both devices, as shown in Figure 308. 2. In this state, any device can pick up a held call with one of the means available (See “Call on Hold” on page 171.) 3. Press the up or down NAVIGATION key to cycle through held calls as shown in Figure 309. Note Switching between calls in the Handset call deck will not switch Call Appearances in the Deskset. Figure. 308 Active Call Screen Figure. 309 Paging Handset SB67030 Deskset User’s Guide - Handset Interaction 1. 195 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble List Access When The Deskset is in use and is accessing a database-dependent feature such as voicemail, the Handset must switch to assume control before it can access the database feature. Figure 310 illustrates voicemail, but the other lists behaves similarly. To handle held calls on both devices: 1. With the Handset in power-save mode and the Deskset playing voicemail, press DIR to access the directory. 2. The Handset Lockout splash screen shown in Figure 312 displays. 3. Press to pause the voicemail message and display the directory on the handset as shown in Figure 308. Figure. 310 Active Call Screen Figure. 311 Handset Lockout Splash Figure. 312 Handset Directory SB67030 Deskset User’s Guide - Handset Interaction 196 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble HAPTER 12 TROUBLESHOOTING If you have difficulty operating your SB67030 Desk Set, try the suggestions in Table 24. Note For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Table 24 SB67030 Desk Set Problem Resolutions Symptom My SB67030 Desk Set does not work at all. Probable Cause No power to the Desk Set. Corrective Action Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch. Unplug the unit? electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to three minutes for the Internet radio to boot up. Make sure the sufficient batteries are used and installed correctly SB67030 Deskset User’s Guide - Troubleshooting 197 Install Overview PC UI Table 24 Symptom Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble SB67030 Desk Set Problem Resolutions Probable Cause Corrective Action Remove and re-insert the batteries. If that still does not work, it may be necessary to purchase a new battery. Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool). Do not place this product on an unstable table, shelf, stand or other unstable surfaces. Slots and openings in the back or bottom of the unit are provided for ventilation. To protect it from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your dealer or local power company. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on. SB67030 Deskset User’s Guide - Troubleshooting 198 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Never push objects of any kind into this product through the slots in the unit because it may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the unit other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. Do not overload wall outlets and extension cords. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: When the power supply cord or plug is damaged or frayed. If liquid has been spilled onto the product. If the product has been exposed to rain or water. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation. If the product has been dropped and the unit has been damaged. If the product exhibits a distinct change in performance. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table/cabinet outlet. Maintenance Your SB67030 Desk Set contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Handle the unit gently. Save the original packing materials to protect your telephone if you ever need to ship it. SB67030 Deskset User’s Guide - Troubleshooting 199 Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Avoid water Your unit can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower. Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical appliances during storms. Cleaning your unit Your unit has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or cleaning solvents of any kind. Warranty Technical Specifications Selects the highlighted item. Note SB67030 Deskset User’s Guide - Troubleshooting 200 Install Overview PC UI Setup Voice Mail Directory CallLog Tip CAUTION WARNING SB67030 Deskset User’s Guide - Troubleshooting 201 Make Call Call Answer Manage Call Handset Trouble Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble GLOSSARY CA – Call Appearance Call Appearance represents call presence on the system. The number of call appearance buttons on the desktop dictates the number of calls on the system the User can have directed to them. On the Cordless handset Call Appearance is different because of the lack of dedicated CA buttons. CD Handset – Corded Handset CS – Cordless Handset DS – Desk Set HL – Highlight Highlight refers to a reverse bar in the display that brings focus of the user to a listed item. HK – Hard Key PK – Programmed Key ACTIVE CALL Active Call is a state that occurs after the system has dialed out the dialing digits. The system will assume this as a connected state even though a connection may not be set up with the far-end. Active call state also applies when the user answers an incoming call. SB67030 Deskset User’s Guide - Chapter 202 Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble DIAL Dial state refers to an intermediary state that occurs after the user has request a calling line by going off hook. As the user enters dialing digits, the System checks whether the dialing rules are met. The System will then dial the digit string. The state then changes from DIAL to Active Call. Held Calls Held Calls are calls that are placed on hold at the extension by the user. The system can automatically hold a call based on Call Appearance rules. IDLE Idle refers to a state where the extension does not have any Active or Held Calls. SB67030 Deskset User’s Guide - Chapter 203
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