Verifone CARBON10 Carbon 10 User Manual

VeriFone Inc Carbon 10 Users Manual

Users Manual

Verifone Part Number DOC179-003-EN-A, Revision A.2VERIFONECONFIDENTIALREVISION A.2 Verifone CarbonInstallation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of Verifone, Inc.The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”Verifone, Inc.1-800-Verifonewww.verifone.comVerifone Part Number DOC179-003-EN-A, Revision A.2Verifone Carbon Installation Guide© 2016 Verifone, Inc.Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’sproducts and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local Verifone Support Team.
VERIFONE CARBON INSTALLATION GUIDE 3REVISION A.2 CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Modular Countertop Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11CHAPTER 2Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Examining the Unit’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Verifone Carbon Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Installing or Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Connecting ECRs to the Verifone Carbon . . . . . . . . . . . . . . . . . . . . . . . . . . 24Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Using the Contactless Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27CHAPTER 3Specifications Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Swordfish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Printer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CONTENTS4VERIFONE CARBON INSTALLATION GUIDEREVISION A.2 CHAPTER 4Maintenance andCleaningAdditional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33CHAPTER 5Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38CHAPTER 6TroubleshootingGuidelinesBlank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Terminal Display Does not Show Correct or Readable Information . . . . . . . . . . 42Printer Blade Jams or Printer Door Can’t be Closed . . . . . . . . . . . . . . . . . . . . . 43CHAPTER 7Port Pinouts Verifone Carbon Port Pinout Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Ethernet Port (LAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45USB Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45USB Mini-B Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46APPENDIX ACaution andWarning MessagesVerifone Carbon Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . 47
REVISION A.2 VERIFONE CARBON INSTALLATION GUIDE 5PREFACEThis guide is the primary source of information for setting up and installing the Verifone Carbon.AudienceThis guide describes the card reader’s features, and provides the basic information for its installation and configuration.OrganizationThis guide is organized as follows:Chapter 1, Device Overview. Provides an overview of the device.Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices.Chapter 3, Specifications. Discusses the power requirements and dimensions of the device.Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.Chapter 5, Service and Support. Provides information on contacting your Verifone service provider and information on how to order accessories or documentation from Verifone.Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem with unit installation and configuration.Chapter 7, Port Pinouts. Shows the different pinout settings for ports on the Verifone CarbonAppendix A, Caution and Warning Messages. Shows the UL/cUL certification-compliant translations of all Warning and Caution messages in this installation guide.RelatedDocumentationTo learn more about the card reader and controller device, refer to the following set of documents and their associated Verifone Part Numbers (VPNs).Verifone Carbon Certifications and Regulations Sheet VPN DOC179-001-ENVerifone Carbon Quick Installation Guide VPN DOC179-002-ENVerifone Carbon Reference Guide VPN DOC179-004-ENVerifone Carbon Printer Stand Certifications and Regulations SheetVPN DOC179-005-ENVerifone Carbon Security Policy VPN DOC420-008-EN
PREFACEConventions and Acronyms6VERIFONE CARBON INSTALLATION GUIDEREVISION A.2 Conventions andAcronymsThis section describes the conventions and acronyms used in this guide.DocumentConventionsVarious conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use.Acronym DefinitionsVarious acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross referenced.See Conventions and Acronyms.The pencil icon is used to highlight important information.If exchanging cables, use a Verifone-approved cable.The caution symbol indicates possible hardware or software failure, or loss of data.Using an incorrectly rated power supply can damage the unit or cause it to malfunction.The lightning symbol is used as a warning when bodily injury might occur.For safety, do not string cables or cords across a walkway.NOTECAUTIONWARNINGTable 2 Acronym DefinitionsAcronym DefinitionsCOM Communications portCTLS ContactlessEMV Europay, MasterCard, and VisaETH EthernetHW HardwareI/O Input/OutputITP Internal thermal printerLCD Liquid crystal displayLPS Lines per secondMSAM Micromodule-Size Secure Access ModuleMSR Magnetic-stripe card readerPCI Payment Card IndustryPIN Personal Identification NumberPOI Point of Interaction
PREFACEConventions and AcronymsVERIFONE CARBON INSTALLATION GUIDE 7REVISION A.2 PTS PIN Transaction SecurityQVGA Quarter Video Graphics ArrayRJ45 Registered Jack 45 modular connectorSAM Secure Access ModuleSC Smart cardSCR Smart card readerSD Secure Digital SDA Static Data AuthenticationSDHC Secure Digital High CapacitySIM Subscriber Identity ModuleSMA SubMiniature version A connectorTFT Thin-film transistorTLS Transport Layer SecurityUI User interfaceUSB Universal Serial BusTable 2 Acronym Definitions (continued)Acronym Definitions
PREFACEConventions and Acronyms8VERIFONE CARBON INSTALLATION GUIDEREVISION A.2
REVISION A.2 VERIFONE CARBON INSTALLATION GUIDE 9CHAPTER 1Device OverviewThis chapter provides a brief description of the Verifone Carbon system, a modular merchant- and consumer-facing device, enabling use as a handheld or stand-mounted payment solution.Features andBenefitsVerifone Carbon provides magnetic-stripe card reader (MSR), smart card (SC) and contactless (CTLS) payment processing with a 5-inch (12.7 cm) color TFT capacitive touch panel LCD screen, integrated with a 10 or 8 inch (25.4 or 20.32 cm) tablet. The Printer Stand provides additional expansion options (such as a bar code scanner and weighing scale), connectivity features (USB, MOD 10, telco and RJ45) as well as power charging and an optional internal thermal printer (ITP)..Connectivity•Device port •High speed USB2.0 connection with tablet •Interface to tablet on USB 2.0 port 0•Host port (OS downloads) on micro USB type AB connector •Interface on USB 2.0 port 1 (Please refer to section 5.8 of ERS for details)•Unpowered RS232 with no handshake (key loading) on micro USB type AB connector •RX/TX only using (VPNCBL179-100-01-A)Performance•Verifone Carbon:•4GB RAM and 512MB Flash memory•5-inch color TFT display capacitive touch panel LCD (854 x 480)•Software-controlled backlight•WiFi and Bluetooth enabled•Integrated external speakerNOTEVerifone ships variants of the Verifone Carbon system for different markets. Your device may have different features described in this section.NOTEYou can find the Verifone Carbon ports on the lower right area behind the 5-inch screen. The Printer Stand ports are accessible from the underside of the unit, while the tablet ports and slots are on the sides of the lower right corner.
DEVICE OVERVIEWFeatures and Benefits10 VERIFONE CARBON INSTALLATION GUIDEREVISION A.2 •Tablet:•8 or 10-inch color TFT display capacitive touch panel LCD (1280 x 800)•Barcode scanning enabled for front and rear cameras•Provides power and data to Verifone Carbon unit•WiFi and Bluetooth enabled•Integrated external speaker•Optional 3G or 4G•Printer Stand:•USB 2.0 high-speed connections•Provides ETH and WiFi to Verifone Carbon + tablet unit•Provides power and data to Verifone Carbon + tablet unit•Cash drawer interface•Optional printerSecurity•PCI PTS POI v4.x approved for debit and other PIN-based transactions•EMV L1 Type Approval (contact and contactless)•Tamper-resistant construction, TLS protocols, and VeriShield file authentication•Supports VeriShield Protect encryption implementations.Exceptional Ease ofUse•Capacitive touch-screen UI access for merchant and customer.•Signature capture screen capability.•The contactless (CTLS) functionality offers a convenient payment option for consumers.•The triple-track, high-coercivity card reader handles most magnetic stripe cards.•EMV card reader ensures secure payment option.•Large (5-inch for customers, 8- or 10-inch for merchants) LCD displays simplify training and reduce help desk calls.•The multiple font-capable optional thermal printer simplifies paper loading and reduces paper jams. Uses 80 mm wide x 80 mm diameter paper rolls, prints at 30 lines per second (LPS).Modular CountertopPerformance•The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications.•Exceptional displays and optional printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages.
DEVICE OVERVIEWFeatures and BenefitsVERIFONE CARBON INSTALLATION GUIDE 11REVISION A.2 •The Verifone Carbon ensures uncompromising reliability from Verifone, the worldwide leader in e-payment.True Multi-ApplicationCapability•The Verifone Carbon offers 4 GB and 512 MB of dynamic memory allocation for the operating system, which supports multiple applications on a single terminal.•The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes.•Verifone Carbon units are certified for ISO 7816-1 and ISO 7816-2 standards for smart card solutions, as well as ISO 14443 type A & B and ISO 18092 standards for CTLS operations.•The VeriShield security architecture meets published specifications for PCI PTS POI and provides sophisticated file authentication to prevent execution of unauthorized software on Verifone Carbon devices.
DEVICE OVERVIEWFeatures and Benefits12 VERIFONE CARBON INSTALLATION GUIDEREVISION A.2
REVISION A.2 VERIFONE CARBON INSTALLATION GUIDE 13CHAPTER 2SetupThis chapter describes the setup procedures for the Verifone Carbon terminal, under the following sections:•Selecting Unit Location•Unpacking the Shipping Carton•Examining the Unit’s Features•Establishing Communication•Loading a Paper Roll in the Printer•Installing or Replacing MSAM Cards•Connecting Optional Devices•Connecting the Terminal Power Pack•Using the Smart Card Reader•Using the Magnetic Card ReaderSelecting UnitLocationUse the following guidelines when selecting a location for your device.Ease of Use•Select a location convenient for both merchant and cardholder.•Select a flat support surface, such as a countertop or table.•Select a location near a power outlet and a network, telephone, or modem line connection.•For safety, do not string the power cord in a walkway or place it across a walkway on the floor.EnvironmentalFactors•The unit must be used in an attended environment.•Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or motor.
SETUPUnpacking the Shipping Carton14 VERIFONE CARBON INSTALLATION GUIDEREVISION A.2 •Do not use the unit outdoors.ElectricalConsiderations•Avoid using the Verifone Carbon during electrical storms.•Place the Verifone Carbon 10 cm away from metallic objects to avoid interference with the CTLS field.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the terminal near water or in moist conditions.PIN ProtectionMeasuresYou can employ several techniques for effective PIN entry screening on the keypad. Use the following methods in combination or singly, as necessary:•Position the Verifone Carbon on the printer stand in such a way as to make visual observation of the PIN entry process infeasible. Examples include:•Visual shields designed into the check-stand. These shields may be solely for shielding purposes, or may be part of the general check-stand design.•Position the Verifone Carbon so that it is angled in such a way that PIN spying is difficult.•Position the in-store security cameras so that PIN entry is not visible.•Use signage to limit the view of the Verifone Carbon to just that of the cardholder.•Offer PIN security literature at the point of sale.Unpacking theShipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Verifone Carbon is a secure product and any tampering may cause the device to cease to function properly.To unpack theshipping carton1Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork.2Remove and inspect the following items:•Verifone Carbon terminal integrated with 10- or 8-inch tablet•Stand with or without Printer•Power pack•Telephone line cord•Paper rollCAUTIONThe Verifone Carbon is not waterproof or dustproof, and is intended for indoor use only.Any damage to the unit from exposure to rain or dust may void any warranty.
SETUPPeriodic InspectionVERIFONE CARBON INSTALLATION GUIDE 15REVISION A.2 Refer to Accessories and Documentation for more information about the device’s related accessories.3Remove all plastic wrapping from the terminal and other components.4Remove the clear protective film from the displays.5Save the shipping carton and packing material for future repacking or moving of the device.PeriodicInspectionPeriodically inspect the Verifone Carbon terminal for possible tampering. Signs of tampering include:•Wires protruding out of the device.•Foreign objects inserted into the smart card slot or magnetic stripe slot.•Signs of damage to the tamper-evident labels.•A Tamper Warning message on the device display.If any device is found in tamper state, please remove it from service immediately, keep it available for potential forensics investigation, and notify your company security officer and your local Verifone representative or service provider. For contacting Verifone, please see “Service and Support”.NOTEVerifone ships variants of the Verifone Carbon for different markets. Your unit may have different accessories described in this section.WARNINGDo not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.
SETUPExamining the Unit’s Features16 VERIFONE CARBON INSTALLATION GUIDEREVISION A.2 Examining theUnit’s FeaturesBefore you continue the installation process, review the features of the device (see Figure 1).Figure 1 Verifone Carbon Mounted on Printer StandVerifone CarbonFeaturesThe Verifone Carbon terminal presents the following:•A touchscreen LCD display. The upper left edge of the screen acts as the tapping area for contactless transactions.•A magnetic card reader, built into the top right edge of the screen. The arrows indicate swipe direction.•A smart card reader built into the right side of the screen.•8- or 10-inch display•Printer Stand•The internal thermal printer door opens with a push on the right-side button.•Printer indicator LED
SETUPExamining the Unit’s FeaturesVERIFONE CARBON INSTALLATION GUIDE 17REVISION A.2 Connection PortsTurn the printer stand upside down to view the connection ports. The ports provide communications, peripheral device connections, and power supply.Figure 2 shows the power, communications and connection ports for the Verifone Carbon printer stand.Figure 2 Power and Communication PortsTo use theconnection portsThe connection ports offer multiple connectivity for the Verifone Carbon terminal. Please refer to the following list of peripheral devices for the connectivity options.Host USB Port•PIN Pads•Barcode readers•Biometric readers•USB flash disk•USB keyboardsEthernet Port•Ethernet cable to router, hub or switchMulti-Communication Port (USB/RS-232)•PIN PadsWARNINGDo not connect the device to the power supply until all peripherals are attached.NOTEVerifone ships variants of the Verifone Carbon terminals for different markets. Your terminal may have different features described in this section.
SETUPExamining the Unit’s Features18 VERIFONE CARBON INSTALLATION GUIDEREVISION A.2 •Computers•ECRs•Check readers•CTLS readers•Biometric readers•Barcode readers•KeyboardsTel c o P o r t•Telephone line with 56K modemThe MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongles (VPN CBL420-002-01-A and CBL420-002-02-A) support the following:•PIN Pads•Computers•ECRs•Check readers•CTLS readers•Biometric readers•Barcode readers•KeyboardsFor information on how to attach peripheral devices, see Connecting Optional Devices.NOTEThe Multi-Communication port supplies 11.6 V / 365 mA to power accessories (PIN pads and powered RS-232 devices). It is SW configurable to Host or Client and supplies 5 V, 500 mA to external USB devices.
SETUPEstablishing CommunicationVERIFONE CARBON INSTALLATION GUIDE 19REVISION A.2 EstablishingCommunicationYou can connect the Verifone Carbon Printer Stand to your network using an ethernet cable. You can also connect using the Wi-Fi option on the Verifone Carbon.Connecting byEthernet CableConnect the ethernet cable to the ETH port on the printer stand, then route it directly to a network jack (see Figure 3). This is a direct connection to your network.Figure 3 Ethernet ConnectionLoading a PaperRoll in thePrinterBefore you can process transactions that require a receipt, you must install paper in the printer.The Verifone Carbon Printer Stand uses a roll of 57 mm wide x 40 mm, single-ply, thermal sensitive paper.A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one more transaction.CAUTIONPoor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation.Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
SETUPLoading a Paper Roll in the Printer20 VERIFONE CARBON INSTALLATION GUIDEREVISION A.2 To install a paper roll 1Press the printer door button. See Figure 4).Figure 4 Opening the Printer Door2Remove any partial roll of paper in the tray.3Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue.4Hold the roll so the paper feeds from the bottom of the roll.5Gently drop the paper roll into the printer tray.Figure 5 Loading Paper Roll6Pull paper up past the glue residue.
SETUPInstalling or Replacing MSAM CardsVERIFONE CARBON INSTALLATION GUIDE 21REVISION A.2 7Close the printer door by swinging upward until the door clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 6).Figure 6 Closing Printer DoorInstalling orReplacing MSAMCardsWhen you first receive your Verifone Carbon, you may need to install one or more MSAM cards, or you may need to replace old cards.To install or replaceMSAMs1Remove the power pack from the power outlet.2Place the unit upside down on a soft, clean surface to protect the display from scratches.NOTEFor paper ordering information, refer to Accessories and Documentation.CAUTIONObserve standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap.NOTEVerifone ships variants of the Verifone Carbon device for different markets. Your unit may have different features described in this section.
SETUPInstalling or Replacing MSAM Cards22 VERIFONE CARBON INSTALLATION GUIDEREVISION A.2 3Hook your finger on the latch and lift the cover to access the MSAM card slot.Figure 7 Opening the MSAM Cover4Remove any previously installed MSAM cards from the cardholder.5Install an MSAM card by carefully sliding it into the slot until it is fully inserted.Figure 8 Installing an MSAM Card
SETUPConnecting Optional DevicesVERIFONE CARBON INSTALLATION GUIDE 23REVISION A.2 6Swing the MSAM cover down to secure it in place.Figure 9 Closing MSAM CoverConnectingOptionalDevicesThe Verifone Carbon device supports some peripheral devices designed for use with electronic point-of-sale terminals.Different terminals support different devices, so for more information about optional devices, please contact your Verifone distributor.Optional DeviceConnectionsYou can connect several devices to your Verifone Carbon. For reference, see To use the connection ports for the list of devices you can connect to the Verifone Carbon.You can use the MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongle (VPN CBL420-002-01-A and CBL420-002-02-A) as a PIN pad port or an RS-232 port, depending on the power source available.CAUTIONBefore connecting any peripheral device, remove the power plug from the terminal. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.NOTEMake sure you replace the rear cover when all cables are installed. This provides some protection to the cables and connectors. Do not carry the terminal by the installed cables or pull the terminal about the by the cables. This may cause a cable to be removed or damage the cables.CAUTIONSome devices (ECRs and some PIN pads) require a separate power source. Before connecting to any device, remove the power cord from the Verifone Carbon unit.
SETUPConnecting the Terminal Power Pack24 VERIFONE CARBON INSTALLATION GUIDEREVISION A.2 Contact your Verifone representative or visit the online store at www.store.verifone.com for information on these devices.Connecting ECRs tothe Verifone CarbonThe Verifone Carbon supports electronic cash registers (ECRs).The following illustration shows how to make a peripheral connection to the Multi-Communication port using the MOD 10 RS-232 + USB Multi-Communication dongle (VPN CBL420-002-01-A)Figure 10 Sample ECR ConnectionConnecting theTerminal PowerPackAfter connecting optional peripherals, prepare to connect the Verifone Carbon to your power source.To connect theterminal power pack1Remove the terminal rear cover to access the power port.CAUTIONUsing an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Technical Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.NOTEPlugging in the power pack to a power source automatically turns on the terminal.
SETUPConnecting the Terminal Power PackVERIFONE CARBON INSTALLATION GUIDE 25REVISION A.2 2Insert the round barrel connector (see A in Figure 11) into the power port.Figure 11 Power Connection3Connect the power adapter to the power brick (see B in Figure 11).4Plug the AC power pack into a wall outlet or powered surge protector.The screens activate when the device has power.If the terminal comes pre-loaded with an application, this starts after the initial Verifone copyright screen and usually displays its own copyright screen.WARNINGDo not plug the power pack into an outdoor outlet or operate the terminal outdoors.Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.
SETUPUsing the Smart Card Reader26 VERIFONE CARBON INSTALLATION GUIDEREVISION A.2 Using the SmartCard ReaderThe smart card transaction procedure may vary from one application to another.Verify the procedure with your application provider before performing a smart card transaction.To conduct a smartcard transaction1Position a smart card with the contacts facing upward (see Figure 12).2Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.3Remove the card only when the application indicates the transaction is complete.Figure 12 Inserting a Smart CardUsing theMagnetic CardReaderThe Verifone Carbon terminal supports credit or debit card transactions.To conduct a credit ordebit card transaction 1Position the card with the magnetic stripe oriented downward, facing the reader.CAUTIONLeave the smart card in the card reader until the transaction is complete.Premature card removal will invalidate the transaction.
SETUPUsing the Contactless ReaderVERIFONE CARBON INSTALLATION GUIDE 27REVISION A.2 2To ensure a proper read of the magnetic stripe, swipe the card smoothly through the reader in one direction (either to the left or to the right), as shown in Figure 13.Figure 13 Using the Magnetic Card Reader3Check the screen for confirmation of a successful transaction.Using theContactlessReaderVerifone Carbon provides a third alternative to paying for goods and services: CTLS.To perform a CTLStransaction 1Hold the card (within 4 cm) or gently tap against the surface of the contactless antenna, marked by the logo .Figure 14 Conducting a Contactless Transaction2After you tap your card, the LEDs will light up and the buzzer will sound for about 2 seconds, prompting you to remove your card.
SETUPUsing the Contactless Reader28 VERIFONE CARBON INSTALLATION GUIDEREVISION A.2
REVISION A.2 VERIFONE CARBON INSTALLATION GUIDE 29CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the Verifone Carbon system.TechnicalSpecificationsRefer to the following information on the power, weight, temperature, memory, ports and other technical details about your Verifone Carbon system.SwordfishUnit Power Requirements•Input power rating: 5 V DC, 2.2 A.•External universal-input 100-240 V AC, 0.5 A power supply, compliant with Energy Efficiency.Temperature•Operating Environment: 0°C to +50 °C (32 °F to 122 °F)•Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)•Relative humidity: 5% to 90% RH non-condensingMemory•4GB RAM and 512MB Flash memoryMagnetic Stripe Card•Triple-track•Supports bi-directional card read, swipe speed at 10 IPS to 40 IPSSmart Card Reader•Non-sliding•Card conserving plated landing contactsCTLS Function•Verifone Carbon and •Verifone Carbon onlySAM Requirements•1 SAM slot
SPECIFICATIONSTechnical Specifications30 VERIFONE CARBON INSTALLATION GUIDEREVISION A.2 •ID-000 formatCommunication•WiFi•BluetoothDisplay•5-inch capacitive touch screen LCD (854 x 480)•Software controllable back-lightTabletUnit Power Requirements•Input power rating: 11.6 V DC, 1.55 A.•External universal-input 18 W power supply, compliant with Energy Efficiency.Temperature•Operating Environment: 0°C to +50 °C (32 °F to 122 °F)•Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)•Relative humidity: 5% to 90% RH non-condensingAudio and Video•8- or 10-inch capacitive touch screen LCD (1280 x 800)•Audio jack (audio and microphone)•Front- and Rear-facing cameras capable of barcode reading•SD Card slotCommunication•WiFi•BluetoothSensors•Accelerometer (Gyroscope + Accelerometer)•Proximity•Light•GPS•SARStandUnit Power Requirements•Input power rating: 24 V DC, 3.75 A•External universal-input 18 W power supply, compliant with Energy Efficiency.
SPECIFICATIONSTechnical SpecificationsVERIFONE CARBON INSTALLATION GUIDE 31REVISION A.2 Temperature•Operating Environment: 0°C to +50 °C (32 °F to 122 °F)•Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)•Relative humidity: 5% to 90% RH non-condensingCommunication•WiFi•Ethernet•Speed 10 Base-T /100 Base-TX•Compliant with IEEE802.3 LAN networks.•Dial modem•V.92 standard supported, line speeds from 2400 Kbps to 56 Kbps.•USB•Four USB2.0 high speed slots•Supports 5 V, 500 mA to external USB device•One micro USB type AB host port (OS downloads)•Multi-Communication port•Supports the MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongle.•Optional 3G or 4GPrinter StandUnit Power Requirements•Input power rating: 24 V DC, 3.75 A•External universal-input 18 W power supply, compliant with Energy Efficiency.Temperature•Operating Environment: 0°C to +50 °C (32 °F to 122 °F)•Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)•Relative humidity: 5% to 90% RH non-condensingThermal Printer•Support 30 LPS for first 30 sec, and then printing speed will slow down to meet 18 W power budget.•Supports 57 mm wide x 40 mm diameter paper roll•Out-of-Paper Sensor.
SPECIFICATIONSTechnical Specifications32 VERIFONE CARBON INSTALLATION GUIDEREVISION A.2 Communication•WiFi•Ethernet•Speed 10 Base-T /100 Base-TX•Compliant with IEEE802.3 LAN networks.•Dial modem•V.92 standard supported, line speeds from 2400 Kbps to 56 Kbps.•USB•Four USB2.0 high speed slots•Supports 5 V, 500 mA to external USB device•One micro USB type AB host port (OS downloads)•Multi-Communication port•Supports the MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongle.•Optional 3G or 4G
VERIFONECONFIDENTIALREVISION A.2 VERIFONE CARBON INSTALLATION GUIDE 33CHAPTER 4Maintenance and CleaningYour Verifone Carbon should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage.•Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries and warp or melt certain plastics.•Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards.•Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics.•Do not use harsh chemicals, cleaning solvents or strong detergents to clean the device. Use only a soft, clean, dry cloth for cleaning. These suggestions apply equally to your device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest Verifone-authorized service provider for servicing or replacement.AdditionalSafetyInformationThe following is additional information for your safety in using this device.PotentiallyExplosiveEnvironmentsWhen using the device in areas with potential risk of explosion, such as petrol stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device.CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.
MAINTENANCE AND CLEANINGAdditional Safety Information34 VERIFONE CARBON INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2
VERIFONECONFIDENTIALREVISION A.2 VERIFONE CARBON INSTALLATION GUIDE 35CHAPTER 5Service and SupportFor Verifone Carbon problems, contact your local Verifone representative or service provider.For device product service and repair information:•USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time.•International – Contact your Verifone representative.Service ReturnsBefore returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more card reading units for repair or replacement (U.S. customers only).1Gather the following information from the printed labels (see Figure •) on the underside of each unit to be returned:•Product ID, including the model and part number. For example,“M420-xxx-xx-xxx” and “PTID xxxxxxxx.”NOTEInternational customers, please contact your local Verifone representative for assistance with your service, return, or replacement.
SERVICE AND SUPPORTService Returns36 VERIFONE CARBON INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 •Serial number (S/N xxx-xxx-xxx).Figure 15 Information Labels on Verifone Carbon and Printer Stand2Within the United States, call Verifone toll-free at 1-800-834-4366.3Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., eastern time.4Give the MRA representative the information gathered in Step 1.If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.).•Please address the fax clearly to the attention of the “Verifone MRA Dept.”•Include a telephone number where you can be reached and your fax number.SERIAL NUMBERSMODEL ANDSERIAL NUMBERSMODEL AND
SERVICE AND SUPPORTAccessories and DocumentationVERIFONE CARBON INSTALLATION GUIDE 37VERIFONECONFIDENTIALREVISION A.2 •You will be issued MRA number(s) and the fax will be returned to you.5Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.6Keep a record of the following items:•Assigned MRA number(s).•Verifone serial number assigned to the unit you are returning for service or repair (serial numbers are located on the top of the unit, (see Figure •).•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the Verifone label on the top of the unit). Accessories andDocumentationVerifone produces accessories and documentation for the card reader. When ordering, please refer to the part number in the left column.Verifone Online Store at www.store.verifone.com•USA – Verifone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time•International – Contact your Verifone representativeConnection CablesPower CablesCleaning KitNOTEOne MRA number must be issued for each unit you return to Verifone, even if you are returning several of the same model.CBL159-312-01-A LAN cable for Ethernet connections.CBL420-002-01-A MOD 10 RS-232 + USB Multi-Communication dongleCBL420-002-02-A MOD 10 RS-232 + Mini-USB Multi-Communication dongle26264-01-R Cash register cable, RJ45-SUBD9f, 1.0m.26264-02-R Cash register cable, RJ45-SUBD9f, 2.0m.PWR420-001-01-A 18 W power pack.02746 Verifone Cleaning Kit.
SERVICE AND SUPPORTAccessories and Documentation38 VERIFONE CARBON INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 DocumentationVPN DOC420-001-EN Verifone Carbon Certifications and Regulations SheetVPN DOC420-002-EN Verifone Carbon Quick Installation GuideVPN DOC420-004-EN Verifone Carbon Reference GuideVPN DOC179-005-EN Verifone Carbon Printer Stand Certifications and Regulations SheetVPN DOC420-008-EN Verifone Carbon Security Policy
VERIFONECONFIDENTIALREVISION A.2 VERIFONE CARBON INSTALLATION GUIDE 39CHAPTER 6Troubleshooting GuidelinesThis chapter lists possible malfunctions that may occur while operating a Verifone Carbon device and recommends appropriate corrective actions. If the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance.Blank DisplayWhen the terminal display screen does not show correct or clearly readable information:•Check terminal power connection.•Remove and reapply power to the terminal.•Check all cable connections and verify that the telephone line is properly connected.•If the problem persists, contact your local Verifone service provider.Terminal DoesNot Dial OutUse the following steps when the terminal does not dial out:•If you are using a telephone connection, check if the telephone line is plugged correctly in the terminal port and in the telephone line socket.•Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone.•Replace the telephone cable that connects the terminal with a cable you know is working correctly.•Verify that a modem profile is present. The modem will not function without a modem profile.NOTEThe unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty.CAUTIONUsing an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINESPrinter Paper Jam40 VERIFONE CARBON INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 •If your terminal shares the same network as your Internet, check that the Internet connection is working.•If you are using a Wi-Fi connection, the terminal may be out of the Wi-Fi range. If possible, move the terminal closer to the Wi-Fi router.•If your establishment uses the same modem or router to connect to a PC, you should attempt to visit a web site to verify that the router or modem is working properly.•Check if the Wi-Fi router or modem is turned on or plugged in and connected to the telephone socket.•Test the router or modem by connecting an analogue telephone to the phone line that the router or modem is using. Make sure there is a normal dial tone.•Try rebooting your router, modem and/or terminal, disconnect the power cable to the terminal and router. Wait approximately 30 seconds. Allow 60 seconds for the terminal application to reboot and establish a connection with the router.•If you are using an Ethernet connection, check if the Ethernet cable is connected to the port on the terminal and to a working network port.•If the problem persists, contact your local Verifone service provider.Printer PaperJamIf paper jams inside the printer:1Open the printer door.2Remove the damaged paper from the paper roll.3Replace the paper roll and close the printer door.4If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality printer paper.Keypad DoesNot RespondIf the on-screen keypad does not respond properly:•Check the terminal display. If it displays the wrong character or nothing at all when you touch an on-screen character, follow the steps outlined in Transactions Fail To Process.•If touching a screen command does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.•If the problem persists, contact your local Verifone representative.CAUTIONPoor-quality paper may jam the printer. To order high-quality Verifone paper, refer to Accessories and Documentation.
TROUBLESHOOTING GUIDELINESPeripheral Device Does Not WorkVERIFONE CARBON INSTALLATION GUIDE 41VERIFONECONFIDENTIALREVISION A.2 PeripheralDevice Does NotWorkIf any peripheral device (PIN pad or smart card reader) does not work properly:•Check the power cord connection to the peripheral device.•Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question.•The cable connecting the optional device to the terminal serial port may be defective. Try a different serial cable. See Connecting Optional Devices.•If the problem persists, contact your local Verifone representative.TransactionsFail To ProcessThere are several reasons why the card reader may not be processing transactions. Use the following steps to troubleshoot failures.Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe should face down.•If possible, process a transaction manually, using an external keypad, instead of the card reader. If the manual transaction works, the problem may be a defective reader.•If the manual transaction does not process, proceed to Check the Telephone Line.•If the problem persists, contact your local Verifone representative.Check the Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the SAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing or Replacing MSAM Cards).•If the manual transaction does not process, proceed to Check the Telephone Line.•If the problem persists, contact your local Verifone representative.Check the Telephone Line•Disconnect the telephone line from the terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.
TROUBLESHOOTING GUIDELINESPrinter Does Not Print42 VERIFONE CARBON INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 •If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.•If the telephone line works, contact your local Verifone representative for assistance.Printer Does NotPrintIf the printer does not work properly:•Check terminal power connection.•Check if the printer is out of paper and that the roll is properly installed. Open the printer door and install a new roll of paper or ensure that the roll is feeding from the bottom.•Verify that the paper roll is properly installed and the printer door securely closed.•If the problem persists, contact your Verifone distributor or service provider.Terminal DisplayDoes not ShowCorrect orReadableInformationIf the display contains errors or does not power up:•Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem.•If the problem persists, contact your local Verifone representative for assistance.
TROUBLESHOOTING GUIDELINESPrinter Blade Jams or Printer Door Can’t be ClosedVERIFONE CARBON INSTALLATION GUIDE 43VERIFONECONFIDENTIALREVISION A.2 Printer BladeJams or PrinterDoor Can’t beClosedIf the printer blade won’t retract or you can’t shut the printer door, exercise caution in resolving these issues.Figure 16 Jammed Printer Blade vs Retracted BladePRINTER BLADE JAMMED IN CUTTING POSITIONPRINTER BLADE RETRACTED INNORMAL POSITIONWARNINGDo NOT attempt to push the blade back to its retracted position. Use the procedures in this section to retract the blade.If the provided troubleshooting steps do not resolve this issue, contact your Verifone representative or send the unit in for repairs.
TROUBLESHOOTING GUIDELINESPrinter Blade Jams or Printer Door Can’t be Closed44 VERIFONE CARBON INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 Use the following steps to return the printer blade back to its retracted position and close the printer door:•Push the Printer Door Release button, as shown in the following illustration:Figure 17 Printer Door Release Button•When the printer blade does not return to its retracted position at once, press the button again (without closing the printer door).•If pushing the Printer Door Release button while the printer blade is jammed causes the Release button to lock up as well, “press the release button against the printer main body and then push the button again.” Marco, please let me know if this is a correct interpretation of your instructions. Thanks.•To return the movable blade to its retracted position faster, “operate the release button while pressing down the release button.” Marco, please clarify this, I don’t understand what this means. Thanks.
VERIFONECONFIDENTIALTEMPLATE REV E VERIFONE CARBON INSTALLATION GUIDE 45CHAPTER 7Port PinoutsVerifone CarbonPort PinoutDefinitionsThis section contains port pinout information for the Verifone Carbon and Printer Stand.Ethernet Port (LAN)USB PinoutConnector PIN Function Description1TXD+ Transmit data +2TXD- Transmit data -3RXD+ Receive data +4NC No connection5NC No connection6RXD- Receive data -7NC No connection8NC No connection18Connector PIN Function Description1+5 V 5 V USB Power (500 mA)2DATA- USB Host Signal -3DATA+ USB Host Signal +4GND USB ID pin/GroundReceptaclePlug1414NOTEThis USB Type-A port is part of the RS-232 + USB Multi-Communication dongle (VPN CBL420-002-01-A).
PORT PINOUTSVerifone Carbon Port Pinout Definitions46 VERIFONE CARBON INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E USB Mini-B PinoutConnector PIN Function Description15 V 0 5 V USB Power2DATA- USB Device Signal -3DATA+ USB Device Signal +45GND USB GroundReceptaclePlug1515NOTEThis USB Mini-B port is part of the RS-232 + Mini-USB Multi-Communication dongle (VPN CBL420-002-02-A).
VERIFONE CARBON INSTALLATION GUIDE 47VERIFONECONFIDENTIALREVISION A.2 APPENDIX ACaution and Warning MessagesVerifone CarbonCaution andWarningMessagesProducts with UL/cUL certification include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location and the equivalent French translations.Table 3 Caution and Warning MessagesNotice Chapter Page English Text French TextCaution Setup page 14The terminal is not waterproof or dustproof, and is intended for indoor use only.Any damage to the unit from exposure to rain or dust may void any warranty.Le terminal est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur.Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie.Warning Setup page 15Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.Ne pas utiliser une unité qui a été altéré ou endommagé. Cet appareil est équipé d' étiquettes inviolables. Si une étiquette ou d'un composant semble endommagé, avertissez immédiatement la compagnie de navigation et votre représentant ou du prestataire de services Verifone.Warning Setup page 17Do not connect the terminal to the power supply until all the peripherals are attached.Ne pas connecter le terminal à l'alimentation jusqu'à ce que tous les périphériques sont branchés.Caution Setup page 19Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation.Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.Papier de mauvaise qualité peut provoquer un bourrage et de créer excessive de poussière de papier. Pour commander - papier de haute qualité Verifone, consultez Accessoires et documentation.Gardez le papier thermique dans un endroit sombre . Manipulez le papier thermique attentivement: impact, friction, la température, l'humidité et les huiles affectent les caractéristiques de couleur et de stockage du papier.Ne jamais charger un rouleau de papier avec des plis, des larmes, ou des trous sur les bords.
CAUTION AND WARNING MESSAGESVerifone Carbon Caution and Warning Messages48 VERIFONE CARBON INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 Caution Setup page 21To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it.Pour éviter que le couvercle du rouleau de papier d'endommager le rouleau d'impression, toujours appuyez doucement sur le capot de protection de l'imprimante pour le fermer.Caution Setup page 21Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap.Respecter les précautions standard lors de la manipulation des appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager cet équipement. Verifone recommande d'utiliser un bracelet anti-statique à la terre.Caution Setup page 23Before connecting any peripheral device, remove the power cord from the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.Avant de connecter un périphérique, débranchez le cordon d'alimentation de la borne et de veiller à ce que la LED témoin verte est pas allumé Rebranchez le cordon d'alimentation seulement après que vous avez terminé de connecter le périphérique (s) périphérique. Pour des informations complètes sur l'installation et l'utilisation périphérique, reportez-vous à la documentation utilisateur fournie avec ces périphériques.Caution Setup page 23Some devices (ECRs and some PIN pads) require a separate power source. Before connecting to any device, remove the power cord from the Verifone Carbon unit.Certains appareils (ECR et quelques claviers NIP) nécessitent une source d'alimentation séparée. Avant de connecter tout périphérique, débranchez le cordon d'alimentation de l'unité de Verifone CarbonCaution Setup page 24Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Technical Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.Utilisation d'une alimentation mal classé peut endommager le terminal ou de l'empêcher de travailler comme spécifié. Avant de dépannage, assurez-vous que l'alimentation est utilisé pour alimenter le terminal correspond aux exigences spécifiées sur le fond de la borne. (Voir le chapitre 3, Caractéristiques techniques, pour les caractéristiques de l'alimentation.) Obtenir l'alimentation nominale appropriée avant de continuer avec le dépannage.Table 3 Caution and Warning Messages (continued)Notice Chapter Page English Text French Text
CAUTION AND WARNING MESSAGESVerifone Carbon Caution and Warning MessagesVERIFONE CARBON INSTALLATION GUIDE 49VERIFONECONFIDENTIALREVISION A.2 Warning Setup page 25Do not plug the power pack into an outdoor outlet or operate the terminal outdoors.Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.Ne pas brancher le bloc d'alimentation à une prise extérieure ou exploiter le terminal à l'extérieur.Déconnexion de l' alimentation lors d'une transaction peut entraîner des fichiers de données de transaction non encore stockées dans la mémoire terminal pour être perdu.Pour se protéger contre de possibles dommages causés par la foudre et les surtensions électriques, pensez à installer un protecteur de surtension.Caution Setup page 26Leave the smart card in the card reader until the transaction is complete.Premature card removal will invalidate the transaction.Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction est terminée.Retrait prématuré de la carte d'invalider la transaction.Caution Maintenance and Cleaningpage 33Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.Ne jamais utiliser de diluant, le trichloréthylène ou des solvants à base de cétone - ils peuvent détériorer les pièces en plastique ou en caoutchouc.Caution Troubleshooting Guidelines39 Using an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting.Utilisation d'une alimentation mal classé peut endommager l'appareil ou provoquer sa ne fonctionne pas correctement. Avant de dépannage, assurez-vous que l'alimentation utilisée pour alimenter l'unité correspond aux exigences spécifiées (voir spécifications pour les caractéristiques de l'alimentation ). Si non, obtenir l'alimentation nominale appropriée avant de continuer avec le dépannage.Caution Troubleshooting Guidelinespage 40Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer to Accessories and Documentation.Papier de mauvaise qualité peut provoquer un bourrage. Pour commander - papier de haute qualité Verifone, consultez Accessoires et documentation.Warning Troubleshooting Guidelinespage 43Do NOT attempt to push the blade back to its retracted position. Use the procedures in this section to retract the blade.If the provided troubleshooting steps do not resolve this issue, contact your Verifone representative or send the unit in for repairs.Ne pas tenter de pousser la lame dans sa position rétractée . Utilisez les procédures de cette section pour rétracter la lame .Si les étapes de dépannage fournies ne permettent pas de résoudre ce problème, contactez votre représentant Verifone ou envoyer l'appareil en réparation .Table 3 Caution and Warning Messages (continued)Notice Chapter Page English Text French Text
9(5,)21(&$5%21,167$//$7,21*8,'( 9(5,)21(&21),'(17,$/5(9,6,21$$33(1',;$&DXWLRQDQG:DUQLQJ0HVVDJHV9HULIRQH&DUERQ&DXWLRQDQG:DUQLQJ0HVVDJHV3URGXFWVZLWK8/F8/FHUWLILFDWLRQLQFOXGH)UHQFKWUDQVODWLRQVRI&DXWLRQDQG:DUQLQJQRWLFHV7KHIROORZLQJWDEOHOLVWVDOOQRWLFHVIRXQGLQWKHGRFXPHQWWKHLUORFDWLRQDQGWKHHTXLYDOHQW)UHQFKWUDQVODWLRQV7DEOH &DXWLRQDQG:DUQLQJ0HVVDJHV1RWLFH &KDSWHU 3DJH (QJOLVK7H[W )UHQFK7H[W&DXWLRQ 6HWXS SDJH7KHWHUPLQDOLVQRWZDWHUSURRIRUGXVWSURRIDQGLVLQWHQGHGIRULQGRRUXVHRQO\$Q\GDPDJHWRWKHXQLWIURPH[SRVXUHWRUDLQRUGXVWPD\YRLGDQ\ZDUUDQW\Le terminal est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur.Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie.:DUQLQJ 6HWXS SDJH'RQRWXVHDXQLWWKDWKDVEHHQWDPSHUHGZLWKRURWKHUZLVHGDPDJHG7KLVXQLWFRPHVHTXLSSHGZLWKWDPSHUHYLGHQWODEHOV,IDODEHORUFRPSRQHQWDSSHDUVGDPDJHGLPPHGLDWHO\QRWLI\WKHVKLSSLQJFRPSDQ\DQG\RXU9HULIRQHUHSUHVHQWDWLYHRUVHUYLFHSURYLGHUNe pas utiliser une unité qui a été altéré ou endommagé. Cet appareil est équipé d' étiquettes inviolables. Si une étiquette ou d'un composant semble endommagé, avertissez immédiatement la compagnie de navigation et votre représentant ou du prestataire de services Verifone.:DUQLQJ 6HWXS SDJH'RQRWFRQQHFWWKHWHUPLQDOWRWKHSRZHUVXSSO\XQWLODOOWKHSHULSKHUDOVDUHDWWDFKHGNe pas connecter le terminal à l'alimentation jusqu'à ce que tous les périphériques sont branchés.&DXWLRQ 6HWXS SDJH3RRUTXDOLW\SDSHUFDQMDPWKHSULQWHUDQGFUHDWHH[FHVVLYHSDSHUGXVW7RRUGHUKLJKTXDOLW\9HULIRQHSDSHUUHIHUWR$FFHVVRULHVDQG'RFXPHQWDWLRQ6WRUHWKHUPDOSDSHULQDGU\GDUNDUHD+DQGOHWKHUPDOSDSHUFDUHIXOO\LPSDFWIULFWLRQWHPSHUDWXUHKXPLGLW\DQGRLOVDIIHFWWKHFRORUDQGVWRUDJHFKDUDFWHULVWLFVRIWKHSDSHU1HYHUORDGDUROORISDSHUZLWKIROGVZULQNOHVWHDUVRUKROHVDWWKHHGJHVPapier de mauvaise qualité peut provoquer un bourrage et de créer excessive de poussière de papier. Pour commander - papier de haute qualité Verifone, consultez Accessoires et documentation.Gardez le papier thermique dans un endroit sombre . Manipulez le papier thermique attentivement: impact, friction, la température, l'humidité et les huiles affectent les caractéristiques de couleur et de stockage du papier.Ne jamais charger un rouleau de papier avec des plis, des larmes, ou des trous sur les bords.FCC/ IC Wanring StatementFCC THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS SUBJECT TO THE FOLLOWING TWO CONDITIONS: (1) THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE, AND (2) THIS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED, INCLUDING INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION. NOTE: THE GRANTEE IS NOT RESPONSIBLE FOR ANY CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY THE PARTY RESPONSIBLE FOR COMPLIANCE. SUCH MODIFICATIONS COULD VOID THE USER'S AUTHORITY TO OPERATE THE EQUIPMENT. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. -Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. -Consult the dealer or an experienced radio/TV technician for help. CANADA This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. 50
9(5,)21(&$5%21,167$//$7,21*8,'( 9(5,)21(&21),'(17,$/5(9,6,21$$33(1',;$&DXWLRQDQG:DUQLQJ0HVVDJHV9HULIRQH&DUERQ&DXWLRQDQG:DUQLQJ0HVVDJHV3URGXFWVZLWK8/F8/FHUWLILFDWLRQLQFOXGH)UHQFKWUDQVODWLRQVRI&DXWLRQDQG:DUQLQJQRWLFHV7KHIROORZLQJWDEOHOLVWVDOOQRWLFHVIRXQGLQWKHGRFXPHQWWKHLUORFDWLRQDQGWKHHTXLYDOHQW)UHQFKWUDQVODWLRQV7DEOH &DXWLRQDQG:DUQLQJ0HVVDJHV1RWLFH &KDSWHU 3DJH (QJOLVK7H[W )UHQFK7H[W&DXWLRQ 6HWXS SDJH7KHWHUPLQDOLVQRWZDWHUSURRIRUGXVWSURRIDQGLVLQWHQGHGIRULQGRRUXVHRQO\$Q\GDPDJHWRWKHXQLWIURPH[SRVXUHWRUDLQRUGXVWPD\YRLGDQ\ZDUUDQW\Le terminal est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur.Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie.:DUQLQJ 6HWXS SDJH'RQRWXVHDXQLWWKDWKDVEHHQWDPSHUHGZLWKRURWKHUZLVHGDPDJHG7KLVXQLWFRPHVHTXLSSHGZLWKWDPSHUHYLGHQWODEHOV,IDODEHORUFRPSRQHQWDSSHDUVGDPDJHGLPPHGLDWHO\QRWLI\WKHVKLSSLQJFRPSDQ\DQG\RXU9HULIRQHUHSUHVHQWDWLYHRUVHUYLFHSURYLGHUNe pas utiliser une unité qui a été altéré ou endommagé. Cet appareil est équipé d' étiquettes inviolables. Si une étiquette ou d'un composant semble endommagé, avertissez immédiatement la compagnie de navigation et votre représentant ou du prestataire de services Verifone.:DUQLQJ 6HWXS SDJH'RQRWFRQQHFWWKHWHUPLQDOWRWKHSRZHUVXSSO\XQWLODOOWKHSHULSKHUDOVDUHDWWDFKHGNe pas connecter le terminal à l'alimentation jusqu'à ce que tous les périphériques sont branchés.&DXWLRQ 6HWXS SDJH3RRUTXDOLW\SDSHUFDQMDPWKHSULQWHUDQGFUHDWHH[FHVVLYHSDSHUGXVW7RRUGHUKLJKTXDOLW\9HULIRQHSDSHUUHIHUWR$FFHVVRULHVDQG'RFXPHQWDWLRQ6WRUHWKHUPDOSDSHULQDGU\GDUNDUHD+DQGOHWKHUPDOSDSHUFDUHIXOO\LPSDFWIULFWLRQWHPSHUDWXUHKXPLGLW\DQGRLOVDIIHFWWKHFRORUDQGVWRUDJHFKDUDFWHULVWLFVRIWKHSDSHU1HYHUORDGDUROORISDSHUZLWKIROGVZULQNOHVWHDUVRUKROHVDWWKHHGJHVPapier de mauvaise qualité peut provoquer un bourrage et de créer excessive de poussière de papier. Pour commander - papier de haute qualité Verifone, consultez Accessoires et documentation.Gardez le papier thermique dans un endroit sombre . Manipulez le papier thermique attentivement: impact, friction, la température, l'humidité et les huiles affectent les caractéristiques de couleur et de stockage du papier.Ne jamais charger un rouleau de papier avec des plis, des larmes, ou des trous sur les bords.FCC & IC Warning statement (Printer stand) FCC Printer Stand: This equipment complies with the FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and any part of your body. Industry Canada Printer Stand: This equipment should be installed and operated with a minimum distance of 20cm between the radiator and any part of your body. The device for operation in the band 5150 -5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. High-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. 51
Verifone CarbonInstallation GuideVerifone Part Number DOC179-003-EN-A, Revision A.2Verifone, Inc.1-800-Verifonewww.verifone.comREVISION A.2

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