Users Manual
Verifone Part Number DOC179-003-EN-A, Revision A.2
VERIFONE
CONFIDENTIAL
REVISION A.2
Verifone Carbon
Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC179-003-EN-A, Revision A.2
Verifone Carbon Installation Guide
© 2016 Verifone, Inc.
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
VERIFONE CARBON INSTALLATION GUIDE 3
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CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Modular Countertop Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 2
Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Examining the Unit’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Verifone Carbon Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing or Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting ECRs to the Verifone Carbon . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the Contactless Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CHAPTER 3
Specifications Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Swordfish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Printer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CONTENTS
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CHAPTER 4
Maintenance and
Cleaning
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
CHAPTER 6
Troubleshooting
Guidelines
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Terminal Display Does not Show Correct or Readable Information . . . . . . . . . . 42
Printer Blade Jams or Printer Door Can’t be Closed . . . . . . . . . . . . . . . . . . . . . 43
CHAPTER 7
Port Pinouts Verifone Carbon Port Pinout Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Ethernet Port (LAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
USB Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
USB Mini-B Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
APPENDIX A
Caution and
Warning Messages
Verifone Carbon Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . 47
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VERIFONE CARBON INSTALLATION GUIDE 5
PREFACE
This guide is the primary source of information for setting up and installing the
Verifone Carbon.
Audience
This guide describes the card reader’s features, and provides the basic
information for its installation and configuration.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the device.
Chapter 2, Setup. Explains setup and installation of the device, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the device.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider and information on how to order accessories or documentation
from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
Chapter 7, Port Pinouts. Shows the different pinout settings for ports on the
Verifone Carbon
Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-
compliant translations of all Warning and Caution messages in this installation
guide.
Related
Documentation
To learn more about the card reader and controller device, refer to the following
set of documents and their associated Verifone Part Numbers (VPNs).
Verifone Carbon Certifications and Regulations Sheet VPN DOC179-001-EN
Verifone Carbon Quick Installation Guide VPN DOC179-002-EN
Verifone Carbon Reference Guide VPN DOC179-004-EN
Verifone Carbon Printer Stand Certifications and
Regulations Sheet
VPN DOC179-005-EN
Verifone Carbon Security Policy VPN DOC420-008-EN
PREFACE
Conventions and Acronyms
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Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and
Acronyms.
The pencil icon is used to
highlight important information.
If exchanging cables, use a
Verifone-approved cable.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
Using an incorrectly rated power
supply can damage the unit or
cause it to malfunction.
The lightning symbol is used as
a warning when bodily injury
might occur.
For safety, do not string cables
or cords across a walkway.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
COM Communications port
CTLS Contactless
EMV Europay, MasterCard, and Visa
ETH Ethernet
HW Hardware
I/O Input/Output
ITP Internal thermal printer
LCD Liquid crystal display
LPS Lines per second
MSAM Micromodule-Size Secure Access Module
MSR Magnetic-stripe card reader
PCI Payment Card Industry
PIN Personal Identification Number
POI Point of Interaction
PREFACE
Conventions and Acronyms
VERIFONE CARBON INSTALLATION GUIDE 7
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PTS PIN Transaction Security
QVGA Quarter Video Graphics Array
RJ45 Registered Jack 45 modular connector
SAM Secure Access Module
SC Smart card
SCR Smart card reader
SD Secure Digital
SDA Static Data Authentication
SDHC Secure Digital High Capacity
SIM Subscriber Identity Module
SMA SubMiniature version A connector
TFT Thin-film transistor
TLS Transport Layer Security
UI User interface
USB Universal Serial Bus
Table 2 Acronym Definitions (continued)
Acronym Definitions
PREFACE
Conventions and Acronyms
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VERIFONE CARBON INSTALLATION GUIDE 9
CHAPTER 1
Device Overview
This chapter provides a brief description of the Verifone Carbon system, a
modular merchant- and consumer-facing device, enabling use as a handheld or
stand-mounted payment solution.
Features and
Benefits
Verifone Carbon provides magnetic-stripe card reader (MSR), smart card (SC)
and contactless (CTLS) payment processing with a 5-inch (12.7 cm) color TFT
capacitive touch panel LCD screen, integrated with a 10 or 8 inch (25.4 or 20.32
cm) tablet. The Printer Stand provides additional expansion options (such as a bar
code scanner and weighing scale), connectivity features (USB, MOD 10, telco and
RJ45) as well as power charging and an optional internal thermal printer (ITP)..
Connectivity
•Device port
•High speed USB2.0 connection with tablet
•Interface to tablet on USB 2.0 port 0
•Host port (OS downloads) on micro USB type AB connector
•Interface on USB 2.0 port 1 (Please refer to section 5.8 of ERS for details)
•Unpowered RS232 with no handshake (key loading) on micro USB type AB
connector
•RX/TX only using (VPNCBL179-100-01-A)
Performance
•Verifone Carbon:
•4GB RAM and 512MB Flash memory
•5-inch color TFT display capacitive touch panel LCD (854 x 480)
•Software-controlled backlight
•WiFi and Bluetooth enabled
•Integrated external speaker
NOTE
Verifone ships variants of the Verifone Carbon system for different markets. Your
device may have different features described in this section.
NOTE
You can find the Verifone Carbon ports on the lower right area behind the 5-inch
screen. The Printer Stand ports are accessible from the underside of the unit,
while the tablet ports and slots are on the sides of the lower right corner.
DEVICE OVERVIEW
Features and Benefits
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•Tablet:
•8 or 10-inch color TFT display capacitive touch panel LCD (1280 x 800)
•Barcode scanning enabled for front and rear cameras
•Provides power and data to Verifone Carbon unit
•WiFi and Bluetooth enabled
•Integrated external speaker
•Optional 3G or 4G
•Printer Stand:
•USB 2.0 high-speed connections
•Provides ETH and WiFi to Verifone Carbon + tablet unit
•Provides power and data to Verifone Carbon + tablet unit
•Cash drawer interface
•Optional printer
Security
•PCI PTS POI v4.x approved for debit and other PIN-based transactions
•EMV L1 Type Approval (contact and contactless)
•Tamper-resistant construction, TLS protocols, and VeriShield file
authentication
•Supports VeriShield Protect encryption implementations.
Exceptional Ease of
Use
•Capacitive touch-screen UI access for merchant and customer.
•Signature capture screen capability.
•The contactless (CTLS) functionality offers a convenient payment option for
consumers.
•The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
•EMV card reader ensures secure payment option.
•Large (5-inch for customers, 8- or 10-inch for merchants) LCD displays
simplify training and reduce help desk calls.
•The multiple font-capable optional thermal printer simplifies paper loading and
reduces paper jams. Uses 80 mm wide x 80 mm diameter paper rolls, prints at
30 lines per second (LPS).
Modular Countertop
Performance
•The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
•Exceptional displays and optional printer graphics-handling capabilities that
quickly render logos, graphical fonts, and character-based languages.
DEVICE OVERVIEW
Features and Benefits
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•The Verifone Carbon ensures uncompromising reliability from Verifone, the
worldwide leader in e-payment.
True Multi-
Application
Capability
•The Verifone Carbon offers 4 GB and 512 MB of dynamic memory allocation
for the operating system, which supports multiple applications on a single
terminal.
•The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
•Verifone Carbon units are certified for ISO 7816-1 and ISO 7816-2 standards
for smart card solutions, as well as ISO 14443 type A & B and ISO 18092
standards for CTLS operations.
•The VeriShield security architecture meets published specifications for PCI
PTS POI and provides sophisticated file authentication to prevent execution of
unauthorized software on Verifone Carbon devices.
DEVICE OVERVIEW
Features and Benefits
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VERIFONE CARBON INSTALLATION GUIDE 13
CHAPTER 2
Setup
This chapter describes the setup procedures for the Verifone Carbon terminal,
under the following sections:
•Selecting Unit Location
•Unpacking the Shipping Carton
•Examining the Unit’s Features
•Establishing Communication
•Loading a Paper Roll in the Printer
•Installing or Replacing MSAM Cards
•Connecting Optional Devices
•Connecting the Terminal Power Pack
•Using the Smart Card Reader
•Using the Magnetic Card Reader
Selecting Unit
Location
Use the following guidelines when selecting a location for your device.
Ease of Use
•Select a location convenient for both merchant and cardholder.
•Select a flat support surface, such as a countertop or table.
•Select a location near a power outlet and a network, telephone, or modem line
connection.
•For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.
Environmental
Factors
•The unit must be used in an attended environment.
•Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or motor.
SETUP
Unpacking the Shipping Carton
14 VERIFONE CARBON INSTALLATION GUIDE
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•Do not use the unit outdoors.
Electrical
Considerations
•Avoid using the Verifone Carbon during electrical storms.
•Place the Verifone Carbon 10 cm away from metallic objects to avoid
interference with the CTLS field.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the terminal near water or in moist conditions.
PIN Protection
Measures
You can employ several techniques for effective PIN entry screening on the
keypad. Use the following methods in combination or singly, as necessary:
•Position the Verifone Carbon on the printer stand in such a way as to make
visual observation of the PIN entry process infeasible. Examples include:
•Visual shields designed into the check-stand. These shields may be solely
for shielding purposes, or may be part of the general check-stand design.
•Position the Verifone Carbon so that it is angled in such a way that PIN
spying is difficult.
•Position the in-store security cameras so that PIN entry is not visible.
•Use signage to limit the view of the Verifone Carbon to just that of the
cardholder.
•Offer PIN security literature at the point of sale.
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The Verifone Carbon is a secure product and any tampering
may cause the device to cease to function properly.
To unpack the
shipping carton
1Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
2Remove and inspect the following items:
•Verifone Carbon terminal integrated with 10- or 8-inch tablet
•Stand with or without Printer
•Power pack
•Telephone line cord
•Paper roll
CAUTION
The Verifone Carbon is not waterproof or dustproof, and is intended for indoor
use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
SETUP
Periodic Inspection
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Refer to Accessories and Documentation for more information about the
device’s related accessories.
3Remove all plastic wrapping from the terminal and other components.
4Remove the clear protective film from the displays.
5Save the shipping carton and packing material for future repacking or moving
of the device.
Periodic
Inspection
Periodically inspect the Verifone Carbon terminal for possible tampering. Signs of
tampering include:
•Wires protruding out of the device.
•Foreign objects inserted into the smart card slot or magnetic stripe slot.
•Signs of damage to the tamper-evident labels.
•A Tamper Warning message on the device display.
If any device is found in tamper state, please remove it from service immediately,
keep it available for potential forensics investigation, and notify your company
security officer and your local Verifone representative or service provider. For
contacting Verifone, please see “Service and Support”.
NOTE
Verifone ships variants of the Verifone Carbon for different markets. Your unit
may have different accessories described in this section.
WARNING
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident labels. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
SETUP
Examining the Unit’s Features
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Examining the
Unit’s Features
Before you continue the installation process, review the features of the device
(see Figure 1).
Figure 1 Verifone Carbon Mounted on Printer Stand
Verifone Carbon
Features
The Verifone Carbon terminal presents the following:
•A touchscreen LCD display. The upper left edge of the screen acts as the
tapping area for contactless transactions.
•A magnetic card reader, built into the top right edge of the screen. The arrows
indicate swipe direction.
•A smart card reader built into the right side of the screen.
•8- or 10-inch display
•Printer Stand
•The internal thermal printer door opens with a push on the right-side button.
•Printer indicator LED
SETUP
Examining the Unit’s Features
VERIFONE CARBON INSTALLATION GUIDE 17
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Connection Ports
Turn the printer stand upside down to view the connection ports. The ports provide
communications, peripheral device connections, and power supply.
Figure 2 shows the power, communications and connection ports for the Verifone
Carbon printer stand.
Figure 2 Power and Communication Ports
To use the
connection ports
The connection ports offer multiple connectivity for the Verifone Carbon terminal.
Please refer to the following list of peripheral devices for the connectivity options.
Host USB Port
•PIN Pads
•Barcode readers
•Biometric readers
•USB flash disk
•USB keyboards
Ethernet Port
•Ethernet cable to router, hub or switch
Multi-Communication Port (USB/RS-232)
•PIN Pads
WARNING
Do not connect the device to the power supply until all peripherals are attached.
NOTE
Verifone ships variants of the Verifone Carbon terminals for different markets.
Your terminal may have different features described in this section.
SETUP
Examining the Unit’s Features
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•Computers
•ECRs
•Check readers
•CTLS readers
•Biometric readers
•Barcode readers
•Keyboards
Tel c o P o r t
•Telephone line with 56K modem
The MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongles (VPN
CBL420-002-01-A and CBL420-002-02-A) support the following:
•PIN Pads
•Computers
•ECRs
•Check readers
•CTLS readers
•Biometric readers
•Barcode readers
•Keyboards
For information on how to attach peripheral devices, see Connecting Optional
Devices.
NOTE
The Multi-Communication port supplies 11.6 V / 365 mA to power accessories
(PIN pads and powered RS-232 devices). It is SW configurable to Host or Client
and supplies 5 V, 500 mA to external USB devices.
SETUP
Establishing Communication
VERIFONE CARBON INSTALLATION GUIDE 19
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Establishing
Communication
You can connect the Verifone Carbon Printer Stand to your network using an
ethernet cable. You can also connect using the Wi-Fi option on the Verifone
Carbon.
Connecting by
Ethernet Cable
Connect the ethernet cable to the ETH port on the printer stand, then route it
directly to a network jack (see Figure 3). This is a direct connection to your
network.
Figure 3 Ethernet Connection
Loading a Paper
Roll in the
Printer
Before you can process transactions that require a receipt, you must install paper
in the printer.
The Verifone Carbon Printer Stand uses a roll of 57 mm wide x 40 mm, single-ply,
thermal sensitive paper.
A pink out-of-paper indicator line appears on the edge of the paper before the end
of the roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one more transaction.
CAUTION
Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality Verifone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
SETUP
Loading a Paper Roll in the Printer
20 VERIFONE CARBON INSTALLATION GUIDE
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EVISION
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To install a paper roll 1Press the printer door button. See Figure 4).
Figure 4 Opening the Printer Door
2Remove any partial roll of paper in the tray.
3Loosen the glued leading edge of the new paper roll or remove the protective
strip. Unwind the paper roll past any glue residue.
4Hold the roll so the paper feeds from the bottom of the roll.
5Gently drop the paper roll into the printer tray.
Figure 5 Loading Paper Roll
6Pull paper up past the glue residue.
SETUP
Installing or Replacing MSAM Cards
VERIFONE CARBON INSTALLATION GUIDE 21
R
EVISION
A.2
7Close the printer door by swinging upward until the door clicks shut, allowing a
small amount of paper past the glue residue to extend outside the printer door.
(see Figure 6).
Figure 6 Closing Printer Door
Installing or
Replacing MSAM
Cards
When you first receive your Verifone Carbon, you may need to install one or more
MSAM cards, or you may need to replace old cards.
To install or replace
MSAMs
1Remove the power pack from the power outlet.
2Place the unit upside down on a soft, clean surface to protect the display from
scratches.
NOTE
For paper ordering information, refer to Accessories and Documentation.
CAUTION
Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. Verifone recommends
using a grounded anti-static wrist strap.
NOTE
Verifone ships variants of the Verifone Carbon device for different markets. Your
unit may have different features described in this section.
SETUP
Installing or Replacing MSAM Cards
22 VERIFONE CARBON INSTALLATION GUIDE
R
EVISION
A.2
3Hook your finger on the latch and lift the cover to access the MSAM card slot.
Figure 7 Opening the MSAM Cover
4Remove any previously installed MSAM cards from the cardholder.
5Install an MSAM card by carefully sliding it into the slot until it is fully inserted.
Figure 8 Installing an MSAM Card
SETUP
Connecting Optional Devices
VERIFONE CARBON INSTALLATION GUIDE 23
R
EVISION
A.2
6Swing the MSAM cover down to secure it in place.
Figure 9 Closing MSAM Cover
Connecting
Optional
Devices
The Verifone Carbon device supports some peripheral devices designed for use
with electronic point-of-sale terminals.
Different terminals support different devices, so for more information about
optional devices, please contact your Verifone distributor.
Optional Device
Connections
You can connect several devices to your Verifone Carbon. For reference, see To
use the connection ports for the list of devices you can connect to the Verifone
Carbon.
You can use the MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongle
(VPN CBL420-002-01-A and CBL420-002-02-A) as a PIN pad port or an RS-232
port, depending on the power source available.
CAUTION
Before connecting any peripheral device, remove the power plug from the
terminal. Reconnect the power cord only after you are finished connecting the
peripheral device(s). For complete information about peripheral installation and
use, refer to the user documentation supplied with those devices.
NOTE
Make sure you replace the rear cover when all cables are installed. This provides
some protection to the cables and connectors. Do not carry the terminal by the
installed cables or pull the terminal about the by the cables. This may cause a
cable to be removed or damage the cables.
CAUTION
Some devices (ECRs and some PIN pads) require a separate power source.
Before connecting to any device, remove the power cord from the Verifone
Carbon unit.
SETUP
Connecting the Terminal Power Pack
24 VERIFONE CARBON INSTALLATION GUIDE
R
EVISION
A.2
Contact your Verifone representative or visit the online store at
www.store.verifone.com for information on these devices.
Connecting ECRs to
the Verifone Carbon
The Verifone Carbon supports electronic cash registers (ECRs).
The following illustration shows how to make a peripheral connection to the Multi-
Communication port using the MOD 10 RS-232 + USB Multi-Communication
dongle (VPN CBL420-002-01-A)
Figure 10 Sample ECR Connection
Connecting the
Terminal Power
Pack
After connecting optional peripherals, prepare to connect the Verifone Carbon to
your power source.
To connect the
terminal power pack
1Remove the terminal rear cover to access the power port.
CAUTION
Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Chapter 3, Technical Specifications, for detailed power supply
specifications.) Obtain the appropriately rated power supply before continuing
with troubleshooting.
NOTE
Plugging in the power pack to a power source automatically turns on the
terminal.
SETUP
Connecting the Terminal Power Pack
VERIFONE CARBON INSTALLATION GUIDE 25
R
EVISION
A.2
2Insert the round barrel connector (see A in Figure 11) into the power port.
Figure 11 Power Connection
3Connect the power adapter to the power brick (see B in Figure 11).
4Plug the AC power pack into a wall outlet or powered surge protector.
The screens activate when the device has power.
If the terminal comes pre-loaded with an application, this starts after the initial
Verifone copyright screen and usually displays its own copyright screen.
WARNING
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
SETUP
Using the Smart Card Reader
26 VERIFONE CARBON INSTALLATION GUIDE
R
EVISION
A.2
Using the Smart
Card Reader
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
To conduct a smart
card transaction
1Position a smart card with the contacts facing upward (see Figure 12).
2Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
3Remove the card only when the application indicates the transaction is
complete.
Figure 12 Inserting a Smart Card
Using the
Magnetic Card
Reader
The Verifone Carbon terminal supports credit or debit card transactions.
To conduct a credit or
debit card transaction 1Position the card with the magnetic stripe oriented downward, facing the
reader.
CAUTION
Leave the smart card in the card reader until the transaction is complete.
Premature card removal will invalidate the transaction.
SETUP
Using the Contactless Reader
VERIFONE CARBON INSTALLATION GUIDE 27
R
EVISION
A.2
2To ensure a proper read of the magnetic stripe, swipe the card smoothly
through the reader in one direction (either to the left or to the right), as shown
in Figure 13.
Figure 13 Using the Magnetic Card Reader
3Check the screen for confirmation of a successful transaction.
Using the
Contactless
Reader
Verifone Carbon provides a third alternative to paying for goods and services:
CTLS.
To perform a CTLS
transaction 1Hold the card (within 4 cm) or gently tap against the surface of the contactless
antenna, marked by the logo .
Figure 14 Conducting a Contactless Transaction
2After you tap your card, the LEDs will light up and the buzzer will sound for
about 2 seconds, prompting you to remove your card.
SETUP
Using the Contactless Reader
28 VERIFONE CARBON INSTALLATION GUIDE
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EVISION
A.2
R
EVISION
A.2
VERIFONE CARBON INSTALLATION GUIDE 29
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the Verifone Carbon system.
Technical
Specifications
Refer to the following information on the power, weight, temperature, memory,
ports and other technical details about your Verifone Carbon system.
Swordfish
Unit Power Requirements
•Input power rating: 5 V DC, 2.2 A.
•External universal-input 100-240 V AC, 0.5 A power supply, compliant with
Energy Efficiency.
Temperature
•Operating Environment: 0°C to +50 °C (32 °F to 122 °F)
•Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)
•Relative humidity: 5% to 90% RH non-condensing
Memory
•4GB RAM and 512MB Flash memory
Magnetic Stripe Card
•Triple-track
•Supports bi-directional card read, swipe speed at 10 IPS to 40 IPS
Smart Card Reader
•Non-sliding
•Card conserving plated landing contacts
CTLS Function
•Verifone Carbon and
•Verifone Carbon only
SAM Requirements
•1 SAM slot
SPECIFICATIONS
Technical Specifications
30 VERIFONE CARBON INSTALLATION GUIDE
R
EVISION
A.2
•ID-000 format
Communication
•WiFi
•Bluetooth
Display
•5-inch capacitive touch screen LCD (854 x 480)
•Software controllable back-light
Tablet
Unit Power Requirements
•Input power rating: 11.6 V DC, 1.55 A.
•External universal-input 18 W power supply, compliant with Energy Efficiency.
Temperature
•Operating Environment: 0°C to +50 °C (32 °F to 122 °F)
•Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)
•Relative humidity: 5% to 90% RH non-condensing
Audio and Video
•8- or 10-inch capacitive touch screen LCD (1280 x 800)
•Audio jack (audio and microphone)
•Front- and Rear-facing cameras capable of barcode reading
•SD Card slot
Communication
•WiFi
•Bluetooth
Sensors
•Accelerometer (Gyroscope + Accelerometer)
•Proximity
•Light
•GPS
•SAR
Stand
Unit Power Requirements
•Input power rating: 24 V DC, 3.75 A
•External universal-input 18 W power supply, compliant with Energy Efficiency.
SPECIFICATIONS
Technical Specifications
VERIFONE CARBON INSTALLATION GUIDE 31
R
EVISION
A.2
Temperature
•Operating Environment: 0°C to +50 °C (32 °F to 122 °F)
•Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)
•Relative humidity: 5% to 90% RH non-condensing
Communication
•WiFi
•Ethernet
•Speed 10 Base-T /100 Base-TX
•Compliant with IEEE802.3 LAN networks.
•Dial modem
•V.92 standard supported, line speeds from 2400 Kbps to 56 Kbps.
•USB
•Four USB2.0 high speed slots
•Supports 5 V, 500 mA to external USB device
•One micro USB type AB host port (OS downloads)
•Multi-Communication port
•Supports the MOD 10 RS-232 + USB/Mini-USB Multi-Communication
dongle.
•Optional 3G or 4G
Printer Stand
Unit Power Requirements
•Input power rating: 24 V DC, 3.75 A
•External universal-input 18 W power supply, compliant with Energy Efficiency.
Temperature
•Operating Environment: 0°C to +50 °C (32 °F to 122 °F)
•Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)
•Relative humidity: 5% to 90% RH non-condensing
Thermal Printer
•Support 30 LPS for first 30 sec, and then printing speed will slow down to
meet 18 W power budget.
•Supports 57 mm wide x 40 mm diameter paper roll
•Out-of-Paper Sensor.
SPECIFICATIONS
Technical Specifications
32 VERIFONE CARBON INSTALLATION GUIDE
R
EVISION
A.2
Communication
•WiFi
•Ethernet
•Speed 10 Base-T /100 Base-TX
•Compliant with IEEE802.3 LAN networks.
•Dial modem
•V.92 standard supported, line speeds from 2400 Kbps to 56 Kbps.
•USB
•Four USB2.0 high speed slots
•Supports 5 V, 500 mA to external USB device
•One micro USB type AB host port (OS downloads)
•Multi-Communication port
•Supports the MOD 10 RS-232 + USB/Mini-USB Multi-Communication
dongle.
•Optional 3G or 4G
VERIFONE
CONFIDENTIAL
REVISION A.2
VERIFONE CARBON INSTALLATION GUIDE 33
CHAPTER 4
Maintenance and Cleaning
Your Verifone Carbon should be treated with care. It has no user-serviceable
parts.
The following suggestions will help you protect your warranty coverage.
•Do not store the device in hot areas. High temperatures can shorten the
life of electronic devices, damage batteries and warp or melt certain
plastics.
•Do not store the device in cold areas. When the device returns to its
normal temperature, moisture can form inside the device and damage
electronic circuit boards.
•Do not drop, knock, or shake the device. Rough handling can break
internal circuit boards and fine mechanics.
•Do not use harsh chemicals, cleaning solvents or strong detergents to
clean the device. Use only a soft, clean, dry cloth for cleaning.
These suggestions apply equally to your device, or any of its attachments or
accessories. If your device is not working properly, take it to the nearest Verifone-
authorized service provider for servicing or replacement.
Additional
Safety
Information
The following is additional information for your safety in using this device.
Potentially
Explosive
Environments
When using the device in areas with potential risk of explosion, such as petrol
stations, follow the advice of all signs and instructions. If there has been a leak, do
not use this device.
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
MAINTENANCE AND CLEANING
Additional Safety Information
34 VERIFONE CARBON INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.2
VERIFONE
CONFIDENTIAL
REVISION A.2
VERIFONE CARBON INSTALLATION GUIDE 35
CHAPTER 5
Service and Support
For Verifone Carbon problems, contact your local Verifone representative or
service provider.
For device product service and repair information:
•USA – Verifone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
•International – Contact your Verifone representative.
Service Returns
Before returning the unit to Verifone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more card reading units for repair or replacement (U.S. customers only).
1Gather the following information from the printed labels (see Figure •) on the
underside of each unit to be returned:
•Product ID, including the model and part number. For example,
“M420-xxx-xx-xxx” and “PTID xxxxxxxx.”
NOTE
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
SERVICE AND SUPPORT
Service Returns
36 VERIFONE CARBON INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.2
•Serial number (S/N xxx-xxx-xxx).
Figure 15 Information Labels on Verifone Carbon and Printer Stand
2Within the United States, call Verifone toll-free at 1-800-834-4366.
3Select the MRA option from the automated message. The MRA department is
open Monday to Friday, 8 A.M.–8 P.M., eastern time.
4Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.).
•Please address the fax clearly to the attention of the “Verifone MRA Dept.”
•Include a telephone number where you can be reached and your fax
number.
SERIAL NUMBERS
MODEL AND
SERIAL NUMBERS
MODEL AND
SERVICE AND SUPPORT
Accessories and Documentation
VERIFONE CARBON INSTALLATION GUIDE 37
VERIFONE
CONFIDENTIAL
REVISION A.2
•You will be issued MRA number(s) and the fax will be returned to you.
5Describe the problem(s) and provide the shipping address where the repaired
or replacement unit must be returned.
6Keep a record of the following items:
•Assigned MRA number(s).
•Verifone serial number assigned to the unit you are returning for service or
repair (serial numbers are located on the top of the unit,
(see Figure •).
•Shipping documentation, such as air bill numbers used to trace the
shipment.
•Model(s) returned (model numbers are located on the Verifone label on the
top of the unit).
Accessories and
Documentation
Verifone produces accessories and documentation for the card reader. When
ordering, please refer to the part number in the left column.
Verifone Online Store at www.store.verifone.com
•USA – Verifone Customer Development Center, 1-800-834-4366,
Monday - Friday, 7 A.M. - 8 P.M., eastern time
•International – Contact your Verifone representative
Connection Cables
Power Cables
Cleaning Kit
NOTE
One MRA number must be issued for each unit you return to Verifone, even if
you are returning several of the same model.
CBL159-312-01-A LAN cable for Ethernet connections.
CBL420-002-01-A MOD 10 RS-232 + USB Multi-Communication
dongle
CBL420-002-02-A MOD 10 RS-232 + Mini-USB Multi-
Communication dongle
26264-01-R Cash register cable, RJ45-SUBD9f, 1.0m.
26264-02-R Cash register cable, RJ45-SUBD9f, 2.0m.
PWR420-001-01-A 18 W power pack.
02746 Verifone Cleaning Kit.
SERVICE AND SUPPORT
Accessories and Documentation
38 VERIFONE CARBON INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.2
Documentation
VPN DOC420-001-EN Verifone Carbon Certifications and Regulations Sheet
VPN DOC420-002-EN Verifone Carbon Quick Installation Guide
VPN DOC420-004-EN Verifone Carbon Reference Guide
VPN DOC179-005-EN Verifone Carbon Printer Stand Certifications and
Regulations Sheet
VPN DOC420-008-EN Verifone Carbon Security Policy
VERIFONE
CONFIDENTIAL
REVISION A.2
VERIFONE CARBON INSTALLATION GUIDE 39
CHAPTER 6
Troubleshooting
Guidelines
This chapter lists possible malfunctions that may occur while operating a Verifone
Carbon device and recommends appropriate corrective actions. If the problem
persists - even after performing the outlined guidelines, or if the problem is not
described, contact your local Verifone representative for assistance.
Blank Display
When the terminal display screen does not show correct or clearly readable
information:
•Check terminal power connection.
•Remove and reapply power to the terminal.
•Check all cable connections and verify that the telephone line is properly
connected.
•If the problem persists, contact your local Verifone service provider.
Terminal Does
Not Dial Out
Use the following steps when the terminal does not dial out:
•If you are using a telephone connection, check if the telephone line is plugged
correctly in the terminal port and in the telephone line socket.
•Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•Verify that a modem profile is present. The modem will not function without a
modem profile.
NOTE
The unit comes equipped with tamper-evident labels. The reader contains no
user-serviceable parts. Do not, under any circumstance, attempt to disassemble
the unit. Perform only those adjustments or repairs specified in this guide. For all
other services, contact your local Verifone service provider. Service conducted by
parties other than authorized Verifone representatives may void any warranty.
CAUTION
Using an incorrectly rated power supply may damage the unit or cause it to not
work properly. Before troubleshooting, ensure that the power supply used to
power the unit matches the specified requirements (see Specifications for
detailed power supply specifications). If not, obtain the appropriately rated power
supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINES
Printer Paper Jam
40 VERIFONE CARBON INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.2
•If your terminal shares the same network as your Internet, check that the
Internet connection is working.
•If you are using a Wi-Fi connection, the terminal may be out of the Wi-Fi
range. If possible, move the terminal closer to the Wi-Fi router.
•If your establishment uses the same modem or router to connect to a PC, you
should attempt to visit a web site to verify that the router or modem is working
properly.
•Check if the Wi-Fi router or modem is turned on or plugged in and connected
to the telephone socket.
•Test the router or modem by connecting an analogue telephone to the phone
line that the router or modem is using. Make sure there is a normal dial tone.
•Try rebooting your router, modem and/or terminal, disconnect the power cable
to the terminal and router. Wait approximately 30 seconds. Allow 60 seconds
for the terminal application to reboot and establish a connection with the
router.
•If you are using an Ethernet connection, check if the Ethernet cable is
connected to the port on the terminal and to a working network port.
•If the problem persists, contact your local Verifone service provider.
Printer Paper
Jam
If paper jams inside the printer:
1Open the printer door.
2Remove the damaged paper from the paper roll.
3Replace the paper roll and close the printer door.
4If the problem persists, it may be due to poor paper quality. Install a new roll of
higher-quality printer paper.
Keypad Does
Not Respond
If the on-screen keypad does not respond properly:
•Check the terminal display. If it displays the wrong character or nothing at all
when you touch an on-screen character, follow the steps outlined in
Transactions Fail To Process.
•If touching a screen command does not perform the expected action, refer to
the user documentation for that application to ensure you are entering data
correctly.
•If the problem persists, contact your local Verifone representative.
CAUTION
Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer
to Accessories and Documentation.
TROUBLESHOOTING GUIDELINES
Peripheral Device Does Not Work
VERIFONE CARBON INSTALLATION GUIDE 41
VERIFONE
CONFIDENTIAL
REVISION A.2
Peripheral
Device Does Not
Work
If any peripheral device (PIN pad or smart card reader) does not work properly:
•Check the power cord connection to the peripheral device.
•Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
•The cable connecting the optional device to the terminal serial port may be
defective. Try a different serial cable. See Connecting Optional Devices.
•If the problem persists, contact your local Verifone representative.
Transactions
Fail To Process
There are several reasons why the card reader may not be processing
transactions. Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•Ensure that you are swiping cards properly. With the card reader, the black
magnetic stripe should face down.
•If possible, process a transaction manually, using an external keypad, instead
of the card reader. If the manual transaction works, the problem may be a
defective reader.
•If the manual transaction does not process, proceed to Check the Telephone
Line.
•If the problem persists, contact your local Verifone representative.
Check the Smart Card Reader
•Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•Ensure the SAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see Installing or Replacing MSAM Cards).
•If the manual transaction does not process, proceed to Check the Telephone
Line.
•If the problem persists, contact your local Verifone representative.
Check the Telephone Line
•Disconnect the telephone line from the terminal and connect it to a working
telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.
TROUBLESHOOTING GUIDELINES
Printer Does Not Print
42 VERIFONE CARBON INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.2
•If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
•If the telephone line works, contact your local Verifone representative for
assistance.
Printer Does Not
Print
If the printer does not work properly:
•Check terminal power connection.
•Check if the printer is out of paper and that the roll is properly installed. Open
the printer door and install a new roll of paper or ensure that the roll is feeding
from the bottom.
•Verify that the paper roll is properly installed and the printer door securely
closed.
•If the problem persists, contact your Verifone distributor or service provider.
Terminal Display
Does not Show
Correct or
Readable
Information
If the display contains errors or does not power up:
•Connect the terminal in to a known-good power supply (if you have one) to
see if this clears the problem.
•If the problem persists, contact your local Verifone representative for
assistance.
TROUBLESHOOTING GUIDELINES
Printer Blade Jams or Printer Door Can’t be Closed
VERIFONE CARBON INSTALLATION GUIDE 43
VERIFONE
CONFIDENTIAL
REVISION A.2
Printer Blade
Jams or Printer
Door Can’t be
Closed
If the printer blade won’t retract or you can’t shut the printer door, exercise caution
in resolving these issues.
Figure 16 Jammed Printer Blade vs Retracted Blade
PRINTER BLADE
JAMMED IN
CUTTING POSITION
PRINTER BLADE
RETRACTED IN
NORMAL POSITION
WARNING
Do NOT attempt to push the blade back to its retracted position. Use the
procedures in this section to retract the blade.
If the provided troubleshooting steps do not resolve this issue, contact your
Verifone representative or send the unit in for repairs.
TROUBLESHOOTING GUIDELINES
Printer Blade Jams or Printer Door Can’t be Closed
44 VERIFONE CARBON INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.2
Use the following steps to return the printer blade back to its retracted position and
close the printer door:
•Push the Printer Door Release button, as shown in the following illustration:
Figure 17 Printer Door Release Button
•When the printer blade does not return to its retracted position at once, press
the button again (without closing the printer door).
•If pushing the Printer Door Release button while the printer blade is jammed
causes the Release button to lock up as well, “press the release button
against the printer main body and then push the button again.” Marco, please
let me know if this is a correct interpretation of your instructions. Thanks.
•To return the movable blade to its retracted position faster, “operate the
release button while pressing down the release button.” Marco, please clarify
this, I don’t understand what this means. Thanks.
VERIFONE
CONFIDENTIAL
TEMPLATE REV E
VERIFONE CARBON INSTALLATION GUIDE 45
CHAPTER 7
Port Pinouts
Verifone Carbon
Port Pinout
Definitions
This section contains port pinout information for the Verifone Carbon and Printer
Stand.
Ethernet Port (LAN)
USB Pinout
Connector PIN Function Description
1TXD+ Transmit data +
2TXD- Transmit data -
3RXD+ Receive data +
4NC No connection
5NC No connection
6RXD- Receive data -
7NC No connection
8NC No connection
18
Connector PIN Function Description
1+5 V 5 V USB Power (500 mA)
2DATA- USB Host Signal -
3DATA+ USB Host Signal +
4GND USB ID pin/Ground
Receptacle
Plug
14
14
NOTE
This USB Type-A port is part of the RS-232 + USB Multi-Communication dongle
(VPN CBL420-002-01-A).
PORT PINOUTS
Verifone Carbon Port Pinout Definitions
46 VERIFONE CARBON INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
TEMPLATE REV E
USB Mini-B Pinout
Connector PIN Function Description
15 V 0 5 V USB Power
2DATA- USB Device Signal -
3DATA+ USB Device Signal +
4
5GND USB Ground
Receptacle
Plug
15
15
NOTE
This USB Mini-B port is part of the RS-232 + Mini-USB Multi-Communication
dongle (VPN CBL420-002-02-A).
VERIFONE CARBON INSTALLATION GUIDE 47
VERIFONE
CONFIDENTIAL
REVISION A.2
APPENDIX A
Caution and Warning Messages
Verifone Carbon
Caution and
Warning
Messages
Products with UL/cUL certification include French translations of Caution and
Warning notices. The following table lists all notices found in the document, their
location and the equivalent French translations.
Table 3 Caution and Warning Messages
Notice Chapter Page English Text French Text
Caution Setup page
14
The terminal is not waterproof or
dustproof, and is intended for
indoor use only.
Any damage to the unit from
exposure to rain or dust may void
any warranty.
Le terminal est pas étanche ou à la
poussière, et est destiné à une utilisation
en intérieur.
Tout dommage à l'unité de l'exposition à
la pluie ou à la poussière peut annuler la
garantie.
Warning Setup page
15
Do not use a unit that has been
tampered with or otherwise
damaged. This unit comes
equipped with tamper-evident
labels. If a label or component
appears damaged, immediately
notify the shipping company and
your Verifone representative or
service provider.
Ne pas utiliser une unité qui a été altéré
ou endommagé. Cet appareil est équipé
d' étiquettes inviolables. Si une étiquette
ou d'un composant semble endommagé,
avertissez immédiatement la compagnie
de navigation et votre représentant ou du
prestataire de services Verifone.
Warning Setup page
17
Do not connect the terminal to the
power supply until all the
peripherals are attached.
Ne pas connecter le terminal à
l'alimentation jusqu'à ce que tous les
périphériques sont branchés.
Caution Setup page
19
Poor-quality paper can jam the
printer and create excessive paper
dust. To order high-quality Verifone
paper, refer to Accessories and
Documentation.
Store thermal paper in a dry, dark
area. Handle thermal paper
carefully: impact, friction,
temperature, humidity, and oils
affect the color and storage
characteristics of the paper.
Never load a roll of paper with
folds, wrinkles, tears, or holes at
the edges.
Papier de mauvaise qualité peut
provoquer un bourrage et de créer
excessive de poussière de papier. Pour
commander - papier de haute qualité
Verifone, consultez Accessoires et
documentation.
Gardez le papier thermique dans un
endroit sombre . Manipulez le papier
thermique attentivement: impact, friction,
la température, l'humidité et les huiles
affectent les caractéristiques de couleur
et de stockage du papier.
Ne jamais charger un rouleau de papier
avec des plis, des larmes, ou des trous
sur les bords.
CAUTION AND WARNING MESSAGES
Verifone Carbon Caution and Warning Messages
48 VERIFONE CARBON INSTALLATION GUIDE
VERIFONE
CONFIDENTIAL
REVISION A.2
Caution Setup page
21
To prevent the paper roll cover
from damaging the print roller,
always gently press down on the
printer dust cover to close it.
Pour éviter que le couvercle du rouleau
de papier d'endommager le rouleau
d'impression, toujours appuyez
doucement sur le capot de protection de
l'imprimante pour le fermer.
Caution Setup page
21
Observe standard precautions
when handling electrostatically
sensitive devices. Electrostatic
discharges can damage this
equipment. Verifone recommends
using a grounded anti-static wrist
strap.
Respecter les précautions standard lors
de la manipulation des appareils
sensibles aux décharges électrostatiques.
Les décharges électrostatiques peuvent
endommager cet équipement. Verifone
recommande d'utiliser un bracelet anti-
statique à la terre.
Caution Setup page
23
Before connecting any peripheral
device, remove the power cord
from the terminal and ensure that
the green indicator LED is not lit.
Reconnect the power cord only
after you are finished connecting
the peripheral device(s). For
complete information about
peripheral installation and use,
refer to the user documentation
supplied with those devices.
Avant de connecter un périphérique,
débranchez le cordon d'alimentation de la
borne et de veiller à ce que la LED témoin
verte est pas allumé Rebranchez le
cordon d'alimentation seulement après
que vous avez terminé de connecter le
périphérique (s) périphérique. Pour des
informations complètes sur l'installation et
l'utilisation périphérique, reportez-vous à
la documentation utilisateur fournie avec
ces périphériques.
Caution Setup page
23
Some devices (ECRs and some
PIN pads) require a separate
power source. Before connecting
to any device, remove the power
cord from the Verifone Carbon unit.
Certains appareils (ECR et quelques
claviers NIP) nécessitent une source
d'alimentation séparée. Avant de
connecter tout périphérique, débranchez
le cordon d'alimentation de l'unité de
Verifone Carbon
Caution Setup page
24
Using an incorrectly rated power
supply may damage the terminal or
cause it not to work as specified.
Before troubleshooting, ensure
that the power supply being used
to power the terminal matches the
requirements specified on the
bottom of the terminal. (See
Chapter 3, Technical
Specifications, for detailed power
supply specifications.) Obtain the
appropriately rated power supply
before continuing with
troubleshooting.
Utilisation d'une alimentation mal classé
peut endommager le terminal ou de
l'empêcher de travailler comme spécifié.
Avant de dépannage, assurez-vous que
l'alimentation est utilisé pour alimenter le
terminal correspond aux exigences
spécifiées sur le fond de la borne. (Voir le
chapitre 3, Caractéristiques techniques,
pour les caractéristiques de
l'alimentation.) Obtenir l'alimentation
nominale appropriée avant de continuer
avec le dépannage.
Table 3 Caution and Warning Messages (continued)
Notice Chapter Page English Text French Text
CAUTION AND WARNING MESSAGES
Verifone Carbon Caution and Warning Messages
VERIFONE CARBON INSTALLATION GUIDE 49
VERIFONE
CONFIDENTIAL
REVISION A.2
Warning Setup page
25
Do not plug the power pack into an
outdoor outlet or operate the
terminal outdoors.
Disconnecting the power during a
transaction may cause transaction
data files not yet stored in terminal
memory to be lost.
To protect against possible
damage caused by lightning
strikes and electrical surges,
consider installing a power surge
protector.
Ne pas brancher le bloc d'alimentation à
une prise extérieure ou exploiter le
terminal à l'extérieur.
Déconnexion de l' alimentation lors d'une
transaction peut entraîner des fichiers de
données de transaction non encore
stockées dans la mémoire terminal pour
être perdu.
Pour se protéger contre de possibles
dommages causés par la foudre et les
surtensions électriques, pensez à installer
un protecteur de surtension.
Caution Setup page
26
Leave the smart card in the card
reader until the transaction is
complete.
Premature card removal will
invalidate the transaction.
Laissez la carte à puce dans le lecteur de
carte jusqu'à ce que la transaction est
terminée.
Retrait prématuré de la carte d'invalider la
transaction.
Caution Maintenance
and
Cleaning
page
33
Never use thinner,
trichloroethylene, or ketone-based
solvents – they can deteriorate
plastic or rubber parts.
Ne jamais utiliser de diluant, le
trichloréthylène ou des solvants à base
de cétone - ils peuvent détériorer les
pièces en plastique ou en caoutchouc.
Caution Troubleshoot
ing
Guidelines
39 Using an incorrectly rated power
supply may damage the unit or
cause it to not work properly.
Before troubleshooting, ensure
that the power supply used to
power the unit matches the
specified requirements (see
Specifications for detailed power
supply specifications). If not, obtain
the appropriately rated power
supply before continuing with
troubleshooting.
Utilisation d'une alimentation mal classé
peut endommager l'appareil ou provoquer
sa ne fonctionne pas correctement. Avant
de dépannage, assurez-vous que
l'alimentation utilisée pour alimenter
l'unité correspond aux exigences
spécifiées (voir spécifications pour les
caractéristiques de l'alimentation ). Si
non, obtenir l'alimentation nominale
appropriée avant de continuer avec le
dépannage.
Caution Troubleshoot
ing
Guidelines
page
40
Poor-quality paper may jam the
printer. To order high-quality
Verifone paper, refer to
Accessories and Documentation.
Papier de mauvaise qualité peut
provoquer un bourrage. Pour commander
- papier de haute qualité Verifone,
consultez Accessoires et documentation.
Warning Troubleshoot
ing
Guidelines
page
43
Do NOT attempt to push the blade
back to its retracted position. Use
the procedures in this section to
retract the blade.
If the provided troubleshooting
steps do not resolve this issue,
contact your Verifone
representative or send the unit in
for repairs.
Ne pas tenter de pousser la lame dans sa
position rétractée . Utilisez les procédures
de cette section pour rétracter la lame .
Si les étapes de dépannage fournies ne
permettent pas de résoudre ce problème,
contactez votre représentant Verifone ou
envoyer l'appareil en réparation .
Table 3 Caution and Warning Messages (continued)
Notice Chapter Page English Text French Text
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Le terminal est pas étanche ou à la
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en intérieur.
Tout dommage à l'unité de l'exposition à
la pluie ou à la poussière peut annuler la
garantie.
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Papier de mauvaise qualité peut
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excessive de poussière de papier. Pour
commander - papier de haute qualité
Verifone, consultez Accessoires et
documentation.
Gardez le papier thermique dans un
endroit sombre . Manipulez le papier
thermique attentivement: impact, friction,
la température, l'humidité et les huiles
affectent les caractéristiques de couleur
et de stockage du papier.
Ne jamais charger un rouleau de papier
avec des plis, des larmes, ou des trous
sur les bords.
FCC/ IC Wanring Statement
FCC
THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS SUBJECT TO THE
FOLLOWING TWO CONDITIONS: (1) THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE, AND
(2) THIS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED, INCLUDING INTERFERENCE THAT
MAY CAUSE UNDESIRED OPERATION.
NOTE: THE GRANTEE IS NOT RESPONSIBLE FOR ANY CHANGES OR MODIFICATIONS NOT
EXPRESSLY APPROVED BY THE PARTY RESPONSIBLE FOR COMPLIANCE. SUCH MODIFICATIONS
COULD VOID THE USER'S AUTHORITY TO OPERATE THE EQUIPMENT.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
-Consult the dealer or an experienced radio/TV technician for help.
CANADA
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to
the following two conditions: (1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne
doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
50
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Le terminal est pas étanche ou à la
poussière, et est destiné à une utilisation
en intérieur.
Tout dommage à l'unité de l'exposition à
la pluie ou à la poussière peut annuler la
garantie.
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Ne pas utiliser une unité qui a été altéré
ou endommagé. Cet appareil est équipé
d' étiquettes inviolables. Si une étiquette
ou d'un composant semble endommagé,
avertissez immédiatement la compagnie
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prestataire de services Verifone.
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Papier de mauvaise qualité peut
provoquer un bourrage et de créer
excessive de poussière de papier. Pour
commander - papier de haute qualité
Verifone, consultez Accessoires et
documentation.
Gardez le papier thermique dans un
endroit sombre . Manipulez le papier
thermique attentivement: impact, friction,
la température, l'humidité et les huiles
affectent les caractéristiques de couleur
et de stockage du papier.
Ne jamais charger un rouleau de papier
avec des plis, des larmes, ou des trous
sur les bords.
FCC & IC Warning statement (Printer stand)
FCC
Printer Stand:
This equipment complies with the FCC RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with a
minimum distance of 20cm between the radiator and any part of your body.
Industry Canada
Printer Stand:
This equipment should be installed and operated with a minimum distance of 20cm
between the radiator and any part of your body.
The device for operation in the band 5150 -5250 MHz is only for indoor use to reduce the
potential for harmful interference to co-channel mobile satellite systems.
High-power radars are allocated as primary users (i.e. priority users) of the bands
5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/
or damage to LE-LAN devices.
51
