Users Manual
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| Document ID | 3100586 |
| Application ID | jXqYkETyTFPRFEN37xS2uw== |
| Document Description | Users Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 204.41kB (2555103 bits) |
| Date Submitted | 2016-08-16 00:00:00 |
| Date Available | 2016-09-14 00:00:00 |
| Creation Date | 2016-06-14 18:48:38 |
| Producing Software | Acrobat Distiller 9.0.0 (Windows) |
| Document Lastmod | 2016-08-16 19:00:54 |
| Document Title | Verifone Carbon Installation Guide (VPN DOC179-003-EN-A) Revision A.2 |
| Document Creator | FrameMaker 9.0 |
| Document Author: | Verifone Product Documentation (VPD) |
Verifone Carbon Installation Guide O T V NF Verifone Part Number DOC179-003-EN-A, Revision A.2 Verifone Carbon Installation Guide Š 2016 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied âAs-Is.â Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifoneâs products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local Verifone Support Team. Verifone, Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC179-003-EN-A, Revision A.2 CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C HA P TE R 1 Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Modular Countertop Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 C HA P TE R 2 Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Examining the Unitâs Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Verifone Carbon Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing or Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting ECRs to the Verifone Carbon . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Contactless Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 13 14 14 14 15 16 16 17 19 19 19 21 23 23 24 24 26 26 27 C HA P TE R 3 Specifications Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Swordfish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 30 30 31 VERIFONE CARBON INSTALLATION GUIDE C ONTENTS C H AP T ER 4 Maintenance and Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Cleaning Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 C H AP T ER 5 Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 37 37 37 38 C H AP T ER 6 Troubleshooting Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Guidelines Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Terminal Display Does not Show Correct or Readable Information . . . . . . . . . . Printer Blade Jams or Printer Door Canât be Closed . . . . . . . . . . . . . . . . . . . . . 40 40 41 41 42 42 43 I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Ethernet PortS (LAN) USB Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 USBE Mini-B Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 C H AP T ER 7 Port Pinouts Verifone Carbon Port Pinout Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 A P P EN DI X A Caution and Verifone Carbon Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . 47 Warning Messages VERIFONE CARBON INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing the Verifone Carbon. Audience Organization This guide describes the card readerâs features, and provides the basic information for its installation and configuration. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the device. Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices. Chapter 3, Specifications. Discusses the power requirements and dimensions of the device. Chapter 4, Maintenance and Cleaning. Explains maintenance of the device. Chapter 5, Service and Support. Provides information on contacting your Verifone service provider and information on how to order accessories or documentation from Verifone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem with unit installation and configuration. Chapter 7, Port Pinouts. Shows the different pinout settings for ports on the Verifone Carbon Appendix A, Caution and Warning Messages. Shows the UL/cUL certificationcompliant translations of all Warning and Caution messages in this installation guide. Related Documentation To learn more about the card reader and controller device, refer to the following set of documents and their associated Verifone Part Numbers (VPNs). Verifone Carbon Certifications and Regulations Sheet VPN DOC179-001-EN Verifone Carbon Quick Installation Guide VPN DOC179-002-EN Verifone Carbon Reference Guide VPN DOC179-004-EN Verifone Carbon Printer Stand Certifications and Regulations Sheet VPN DOC179-005-EN Verifone Carbon Security Policy VPN DOC420-008-EN VERIFONE CARBON INSTALLATION GUIDE P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Conventions Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. The pencil icon is used to highlight important information. If exchanging cables, use a Verifone-approved cable. The caution symbol indicates possible hardware or software failure, or loss of data. Using an incorrectly rated power supply can damage the unit or cause it to malfunction. NOTE CAUTION WARNING RE ON The lightning symbol is used as a warning when bodily injury might occur. VI For safety, do not string cables or cords across a walkway. Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym Definitions Acronym Definitions COM Communications port CTLS Contactless EMV Europay, MasterCard, and Visa ETH Ethernet HW Hardware I/O Input/Output ITP Internal thermal printer LCD Liquid crystal display LPS Lines per second MSAM Micromodule-Size Secure Access Module MSR Magnetic-stripe card reader PCI Payment Card Industry PIN Personal Identification Number POI Point of Interaction VERIFONE CARBON INSTALLATION GUIDE P REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Acronym Definitions PTS PIN Transaction Security QVGA Quarter Video Graphics Array RJ45 Registered Jack 45 modular connector SAM Secure Access Module SC Smart card SCR Smart card reader SD Secure Digital SDA Static Data Authentication SDHC Secure Digital High Capacity SIM Subscriber Identity Module SMA SubMiniature version A connector TFT Thin-film transistor TLS Transport Layer Security UI User interface USB Universal Serial Bus VERIFONE CARBON INSTALLATION GUIDE P REFACE Conventions and Acronyms VERIFONE CARBON INSTALLATION GUIDE CHAPTER 1 Device Overview This chapter provides a brief description of the Verifone Carbon system, a modular merchant- and consumer-facing device, enabling use as a handheld or stand-mounted payment solution. Features and Benefits NOTE Verifone Carbon provides magnetic-stripe card reader (MSR), smart card (SC) and contactless (CTLS) payment processing with a 5-inch (12.7 cm) color TFT capacitive touch panel LCD screen, integrated with a 10 or 8 inch (25.4 or 20.32 cm) tablet. The Printer Stand provides additional expansion options (such as a bar code scanner and weighing scale), connectivity features (USB, MOD 10, telco and RJ45) as well as power charging and an optional internal thermal printer (ITP).. ⢠IS E USB2.0 connection with tablet High speed ⢠Interface to tablet on USB 2.0 port 0 ⢠Host port (OS downloads) on micro USB type AB connector ⢠Interface on USB 2.0 port 1 (Please refer to section 5.8 of ERS for details) ⢠Unpowered RS232 with no handshake (key loading) on micro USB type AB connector ⢠RX/TX only using (VPNCBL179-100-01-A) Connectivity ⢠NOTE Verifone ships variants of the Verifone Carbon system for different markets. Your device may have different features described in this section. Device port You can find the Verifone Carbon ports on the lower right area behind the 5-inch screen. The Printer Stand ports are accessible from the underside of the unit, while the tablet ports and slots are on the sides of the lower right corner. Performance ⢠Verifone Carbon: ⢠4GB RAM and 512MB Flash memory ⢠5-inch color TFT display capacitive touch panel LCD (854 x 480) ⢠Software-controlled backlight ⢠WiFi and Bluetooth enabled ⢠Integrated external speaker VERIFONE CARBON INSTALLATION GUIDE D EVICE O VERVIEW Features and Benefits ⢠⢠Security ⢠⢠8 or 10-inch color TFT display capacitive touch panel LCD (1280 x 800) ⢠Barcode scanning enabled for front and rear cameras ⢠Provides power and data to Verifone Carbon unit ⢠WiFi and Bluetooth enabled ⢠Integrated external speaker ⢠Optional 3G or 4G Printer Stand: ⢠USB 2.0 high-speed connections ⢠Provides ETH and WiFi to Verifone Carbon + tablet unit ⢠Provides power and data to Verifone Carbon + tablet unit ⢠Cash drawer interface ⢠Optional printer PCI PTS POI v4.x approved for debit and other PIN-based transactions ⢠EMV L1 Type Approval (contact and contactless) ⢠Tamper-resistant construction, TLS protocols, and VeriShield file authentication ⢠Supports VeriShield Protect encryption implementations. Exceptional Ease of ⢠Use ⢠Capacitive touch-screen UI access for merchant and customer. Signature capture screen capability. ⢠The contactless (CTLS) functionality offers a convenient payment option for consumers. ⢠The triple-track, high-coercivity card reader handles most magnetic stripe cards. ⢠EMV card reader ensures secure payment option. ⢠Large (5-inch for customers, 8- or 10-inch for merchants) LCD displays simplify training and reduce help desk calls. ⢠The multiple font-capable optional thermal printer simplifies paper loading and reduces paper jams. Uses 80 mm wide x 80 mm diameter paper rolls, prints at 30 lines per second (LPS). Modular Countertop ⢠Performance The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications. ⢠10 Tablet: Exceptional displays and optional printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages. VERIFONE CARBON INSTALLATION GUIDE D EVICE O VERVIEW Features and Benefits ⢠The Verifone Carbon ensures uncompromising reliability from Verifone, the worldwide leader in e-payment. True Multi- ⢠Application Capability The Verifone Carbon offers 4 GB and 512 MB of dynamic memory allocation for the operating system, which supports multiple applications on a single terminal. ⢠The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes. ⢠Verifone Carbon units are certified for ISO 7816-1 and ISO 7816-2 standards for smart card solutions, as well as ISO 14443 type A & B and ISO 18092 standards for CTLS operations. ⢠The VeriShield security architecture meets published specifications for PCI PTS POI and provides sophisticated file authentication to prevent execution of unauthorized software on Verifone Carbon devices. VERIFONE CARBON INSTALLATION GUIDE 11 D EVICE O VERVIEW Features and Benefits 12 VERIFONE CARBON INSTALLATION GUIDE CHAPTER 2 Setup This chapter describes the setup procedures for the Verifone Carbon terminal, under the following sections: Selecting Unit Location ⢠Selecting Unit Location ⢠Unpacking the Shipping Carton ⢠Examining the Unitâs Features ⢠Establishing Communication ⢠Loading a Paper Roll in the Printer ⢠Installing or Replacing MSAM Cards ⢠Connecting Optional Devices ⢠Connecting the Terminal Power Pack ⢠Using the Smart Card Reader ⢠Using the Magnetic S ICard Reader E V guidelines when selecting a location for your device. Use the following Ease of Use ⢠Select a location convenient for both merchant and cardholder. ⢠Select a flat support surface, such as a countertop or table. ⢠Select a location near a power outlet and a network, telephone, or modem line connection. ⢠For safety, do not string the power cord in a walkway or place it across a walkway on the floor. Environmental ⢠Factors ⢠⢠The unit must be used in an attended environment. Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or motor. VERIFONE CARBON INSTALLATION GUIDE 13 S ETUP Unpacking the Shipping Carton ⢠Do not use the unit outdoors. CAUTION The Verifone Carbon is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical ⢠Considerations ⢠Avoid using the Verifone Carbon during electrical storms. Place the Verifone Carbon 10 cm away from metallic objects to avoid interference with the CTLS field. ⢠Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). ⢠Do not use the terminal near water or in moist conditions. PIN Protection You can employ several techniques for effective PIN entry screening on the Measures keypad. Use the following methods in combination or singly, as necessary: ⢠Unpacking the Shipping Carton Position the Verifone Carbon on the printer stand in such a way as to make visual observation of the PIN entry process infeasible. Examples include: ⢠Visual shields designed into the check-stand. These shields may be solely for shielding purposes, or may be part of the general check-stand design. ⢠Position the Verifone Carbon so that it is angled in such a way that PIN spying is difficult. ⢠Position the in-store security cameras so that PIN entry is not visible. ⢠Use signage to limit the view of the Verifone Carbon to just that of the cardholder. ⢠Offer PIN security literature at the point of sale. Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Verifone Carbon is a secure product and any tampering may cause the device to cease to function properly. To unpack the 1 shipping carton Validate the authenticity of the sender by verifying the shipping tracking number and other information located on the product order paperwork. 2 Remove and inspect the following items: 14 ⢠Verifone Carbon terminal integrated with 10- or 8-inch tablet ⢠Stand with or without Printer ⢠Power pack ⢠Telephone line cord ⢠Paper roll VERIFONE CARBON INSTALLATION GUIDE S ETUP Periodic Inspection Refer to Accessories and Documentation for more information about the deviceâs related accessories. NOTE Verifone ships variants of the Verifone Carbon for different markets. Your unit may have different accessories described in this section. 3 Remove all plastic wrapping from the terminal and other components. 4 Remove the clear protective film from the displays. 5 Save the shipping carton and packing material for future repacking or moving of the device. WARNING Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Periodic Inspection Periodically inspect the Verifone Carbon terminal for possible tampering. Signs of tampering include: ⢠Wires protruding out of the device. ⢠Foreign objects inserted into the smart card slot or magnetic stripe slot. ⢠Signs of damage to the tamper-evident labels. ⢠A Tamper Warning message on the device display. If any device is found in tamper state, please remove it from service immediately, keep it available for potential forensics investigation, and notify your company security officer and your local Verifone representative or service provider. For contacting Verifone, please see âService and Supportâ. VERIFONE CARBON INSTALLATION GUIDE 15 S ETUP Examining the Unitâs Features Examining the Unitâs Features Before you continue the installation process, review the features of the device (see Figure 1). Figure 1 Verifone Carbon Mounted on Printer Stand Verifone Carbon The Verifone Carbon terminal presents the following: Features ⢠A touchscreen LCD display. The upper left edge of the screen acts as the tapping area for contactless transactions. 16 ⢠A magnetic card reader, built into the top right edge of the screen. The arrows indicate swipe direction. ⢠A smart card reader built into the right side of the screen. ⢠8- or 10-inch display ⢠Printer Stand ⢠The internal thermal printer door opens with a push on the right-side button. ⢠Printer indicator LED VERIFONE CARBON INSTALLATION GUIDE S ETUP Examining the Unitâs Features Connection Ports Turn the printer stand upside down to view the connection ports. The ports provide communications, peripheral device connections, and power supply. Figure 2 shows the power, communications and connection ports for the Verifone Carbon printer stand. Figure 2 WARNING Power and Communication Ports I to the power supply until all peripherals are attached. Do not connect theS device EV To use the The connection ports offer multiple connectivity for the Verifone Carbon terminal. connection ports Please refer to the following list of peripheral devices for the connectivity options. NOTE Verifone ships variants of the Verifone Carbon terminals for different markets. Your terminal may have different features described in this section. Host USB Port ⢠PIN Pads ⢠Barcode readers ⢠Biometric readers ⢠USB flash disk ⢠USB keyboards Ethernet Port ⢠Ethernet cable to router, hub or switch Multi-Communication Port (USB/RS-232) ⢠PIN Pads VERIFONE CARBON INSTALLATION GUIDE 17 S ETUP Examining the Unitâs Features ⢠Computers ⢠ECRs ⢠Check readers ⢠CTLS readers ⢠Biometric readers ⢠Barcode readers ⢠Keyboards Telco Port ⢠Telephone line with 56K modem The MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongles (VPN CBL420-002-01-A and CBL420-002-02-A) support the following: ⢠PIN Pads ⢠Computers ⢠ECRs ⢠Check readers ⢠CTLS readers ⢠⢠⢠NOTE Biometric readers BarcodeV E readers Keyboards The Multi-Communication port supplies 11.6 V / 365 mA to power accessories (PIN pads and powered RS-232 devices). It is SW configurable to Host or Client and supplies 5 V, 500 mA to external USB devices. For information on how to attach peripheral devices, see Connecting Optional Devices. 18 VERIFONE CARBON INSTALLATION GUIDE S ETUP Establishing Communication Establishing Communication You can connect the Verifone Carbon Printer Stand to your network using an ethernet cable. You can also connect using the Wi-Fi option on the Verifone Carbon. Connecting by Connect the ethernet cable to the ETH port on the printer stand, then route it Ethernet Cable directly to a network jack (see Figure 3). This is a direct connection to your network. Before you can processI transactions that require a receipt, you must install paper IS in the printer. Figure 3 Loading a Paper Roll in the Printer Ethernet Connection The Verifone Carbon Printer Stand uses a roll of 57 mm wide x 40 mm, single-ply, thermal sensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one more transaction. CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. VERIFONE CARBON INSTALLATION GUIDE 19 S ETUP Loading a Paper Roll in the Printer To install a paper roll 1 Press the printer door button. See Figure 4). Figure 4 Opening the Printer Door 2 Remove any partial roll of paper in the tray. 3 Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue. 4 Hold the roll so the paper feeds from the bottom of the roll. 5 Gently drop the paper roll into the printer tray. Figure 5 Loading Paper Roll 6 Pull paper up past the glue residue. 20 VERIFONE CARBON INSTALLATION GUIDE S ETUP Installing or Replacing MSAM Cards 7 Close the printer door by swinging upward until the door clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 6). Figure 6 Closing Printer Door NOTE For paper ordering information, refer to Accessories and Documentation. Installing or Replacing MSAM Cards When you first receive your Verifone Carbon, you may need to install one or more MSAM cards, or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. NOTE Verifone ships variants of the Verifone Carbon device for different markets. Your unit may have different features described in this section. To install or replace 1 MSAMs Remove the power pack from the power outlet. 2 Place the unit upside down on a soft, clean surface to protect the display from scratches. VERIFONE CARBON INSTALLATION GUIDE 21 S ETUP Installing or Replacing MSAM Cards 3 Hook your finger on the latch and lift the cover to access the MSAM card slot. Figure 7 Opening the MSAM Cover 4 Remove any previously installed MSAM cards from the cardholder. 5 Install an MSAM card by carefully sliding it into the slot until it is fully inserted. Figure 8 22 VERIFONE CARBON INSTALLATION GUIDE Installing an MSAM Card S ETUP Connecting Optional Devices 6 Swing the MSAM cover down to secure it in place. Figure 9 Connecting Optional Devices Closing MSAM Cover The Verifone Carbon device supports some peripheral devices designed for use with electronic point-of-sale terminals. CAUTION Before connecting any peripheral device, remove the power plug from the terminal. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. Different terminals support different devices, so for more information about optional devices, please contact your Verifone distributor. Optional Device You can connect several devices to your Verifone Carbon. For reference, see To Connections use the connection ports for the list of devices you can connect to the Verifone Carbon. You can use the MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongle (VPN CBL420-002-01-A and CBL420-002-02-A) as a PIN pad port or an RS-232 port, depending on the power source available. NOTE Make sure you replace the rear cover when all cables are installed. This provides some protection to the cables and connectors. Do not carry the terminal by the installed cables or pull the terminal about the by the cables. This may cause a cable to be removed or damage the cables. CAUTION Some devices (ECRs and some PIN pads) require a separate power source. Before connecting to any device, remove the power cord from the Verifone Carbon unit. VERIFONE CARBON INSTALLATION GUIDE 23 S ETUP Connecting the Terminal Power Pack Contact your Verifone representative or visit the online store at www.store.verifone.com for information on these devices. Connecting ECRs to The Verifone Carbon supports electronic cash registers (ECRs). the Verifone Carbon The following illustration shows how to make a peripheral connection to the MultiCommunication port using the MOD 10 RS-232 + USB Multi-Communication dongle (VPN CBL420-002-01-A) Figure 10 Connecting the Terminal Power Pack Sample ECR Connection After connecting optional peripherals, prepare to connect the Verifone Carbon to your power source. CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Technical Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. NOTE Plugging in the power pack to a power source automatically turns on the terminal. To connect the 1 terminal power pack 24 Remove the terminal rear cover to access the power port. VERIFONE CARBON INSTALLATION GUIDE S ETUP Connecting the Terminal Power Pack 2 Insert the round barrel connector (see A in Figure 11) into the power port. Figure 11 Power Connection 3 Connect the power adapter to the power brick (see B in Figure 11). 4 Plug the AC power pack into a wall outlet or powered surge protector. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal I during a transaction may cause transaction data files Disconnecting the power not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical outdoors. surges, consider installing a power surge protector. The screens activate when the device has power. If the terminal comes pre-loaded with an application, this starts after the initial Verifone copyright screen and usually displays its own copyright screen. VERIFONE CARBON INSTALLATION GUIDE 25 S ETUP Using the Smart Card Reader Using the Smart Card Reader The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart 1 card transaction Position a smart card with the contacts facing upward (see Figure 12). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card only when the application indicates the transaction is complete. Figure 12 Inserting a Smart Card CAUTION Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. Using the Magnetic Card Reader The Verifone Carbon terminal supports credit or debit card transactions. To conduct a credit or 1 debit card transaction 26 Position the card with the magnetic stripe oriented downward, facing the reader. VERIFONE CARBON INSTALLATION GUIDE S ETUP Using the Contactless Reader 2 To ensure a proper read of the magnetic stripe, swipe the card smoothly through the reader in one direction (either to the left or to the right), as shown in Figure 13. Figure 13 Using the Magnetic Card Reader 3 Check the screen for confirmation of a successful transaction. Using the Contactless Reader Verifone Carbon provides a third alternative to paying for goods and services: CTLS. To perform a CTLS 1 transaction Hold the card (within 4 cm) or gently tap against the surface of the contactless antenna, marked by the logo Figure 14 EV IS Conducting a Contactless Transaction 2 After you tap your card, the LEDs will light up and the buzzer will sound for about 2 seconds, prompting you to remove your card. VERIFONE CARBON INSTALLATION GUIDE 27 S ETUP Using the Contactless Reader 28 VERIFONE CARBON INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the Verifone Carbon system. Technical Specifications Refer to the following information on the power, weight, temperature, memory, ports and other technical details about your Verifone Carbon system. Swordfish Unit Power Requirements ⢠Input power rating: 5 V DC, 2.2 A. ⢠External universal-input 100-240 V AC, 0.5 A power supply, compliant with Energy Efficiency. Temperature ⢠Operating Environment: 0°C to +50 °C (32 °F to 122 °F) ⢠Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F) ⢠IS RelativeE humidity: 5% to 90% RH non-condensing Memory ⢠4GB RAM and 512MB Flash memory Magnetic Stripe Card ⢠Triple-track ⢠Supports bi-directional card read, swipe speed at 10 IPS to 40 IPS Smart Card Reader ⢠Non-sliding ⢠Card conserving plated landing contacts CTLS Function ⢠Verifone Carbon and ⢠Verifone Carbon only SAM Requirements ⢠1 SAM slot VERIFONE CARBON INSTALLATION GUIDE 29 S PECIFICATIONS Technical Specifications ⢠ID-000 format Communication ⢠WiFi ⢠Bluetooth Display ⢠5-inch capacitive touch screen LCD (854 x 480) ⢠Software controllable back-light Tablet Unit Power Requirements ⢠Input power rating: 11.6 V DC, 1.55 A. ⢠External universal-input 18 W power supply, compliant with Energy Efficiency. Temperature ⢠Operating Environment: 0°C to +50 °C (32 °F to 122 °F) ⢠Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F) ⢠Relative humidity: 5% to 90% RH non-condensing ⢠Audio jack (audio and microphone) ⢠Front- and Rear-facing cameras capable of barcode reading ⢠SD Card slot Audio and Video I ⢠8- or 10-inch capacitive touch screen LCD (1280 x 800) Communication ⢠WiFi ⢠Bluetooth Sensors ⢠Accelerometer (Gyroscope + Accelerometer) ⢠Proximity ⢠Light ⢠GPS ⢠SAR Stand Unit Power Requirements 30 ⢠Input power rating: 24 V DC, 3.75 A ⢠External universal-input 18 W power supply, compliant with Energy Efficiency. VERIFONE CARBON INSTALLATION GUIDE S PECIFICATIONS Technical Specifications Temperature ⢠Operating Environment: 0°C to +50 °C (32 °F to 122 °F) ⢠Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F) ⢠Relative humidity: 5% to 90% RH non-condensing Communication ⢠WiFi ⢠Ethernet ⢠⢠Speed 10 Base-T /100 Base-TX ⢠Compliant with IEEE802.3 LAN networks. Dial modem ⢠⢠⢠USB ⢠Four USB2.0 high speed slots ⢠Supports 5 V, 500 mA to external USB device ⢠One micro USB type AB host port (OS downloads) Multi-Communication port ⢠⢠V.92 standard supported, line speeds from 2400 Kbps to 56 Kbps. Supports the MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongle. Optional 3G or 4G Printer Stand Unit Power Requirements ⢠Input power rating: 24 V DC, 3.75 A ⢠External universal-input 18 W power supply, compliant with Energy Efficiency. Temperature ⢠Operating Environment: 0°C to +50 °C (32 °F to 122 °F) ⢠Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F) ⢠Relative humidity: 5% to 90% RH non-condensing Thermal Printer ⢠Support 30 LPS for first 30 sec, and then printing speed will slow down to meet 18 W power budget. ⢠Supports 57 mm wide x 40 mm diameter paper roll ⢠Out-of-Paper Sensor. VERIFONE CARBON INSTALLATION GUIDE 31 S PECIFICATIONS Technical Specifications Communication ⢠WiFi ⢠Ethernet ⢠⢠Speed 10 Base-T /100 Base-TX ⢠Compliant with IEEE802.3 LAN networks. Dial modem ⢠⢠⢠USB ⢠Four USB2.0 high speed slots ⢠Supports 5 V, 500 mA to external USB device ⢠One micro USB type AB host port (OS downloads) Multi-Communication port ⢠⢠V.92 standard supported, line speeds from 2400 Kbps to 56 Kbps. Supports the MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongle. Optional 3G or 4G 32 VERIFONE CARBON INSTALLATION GUIDE CHAPTER 4 Maintenance and Cleaning Your Verifone Carbon should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. ⢠Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries and warp or melt certain plastics. ⢠Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards. ⢠Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics. ⢠Do not use harsh chemicals, cleaning solvents or strong detergents to clean the device. Use only a soft, clean, dry cloth for cleaning. O T V NF CAUTION Additional Safety Information These suggestions apply equally to your device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest Verifoneauthorized service provider for servicing or replacement. Never use thinner, trichloroethylene, or ketone-based solvents â they can deteriorate plastic or rubber parts. The following is additional information for your safety in using this device. Potentially When using the device in areas with potential risk of explosion, such as petrol Explosive stations, follow the advice of all signs and instructions. If there has been a leak, do Environments not use this device. VERIFONE CARBON INSTALLATION GUIDE 33 M AINTENANCE AND C LEANING Additional Safety Information O T V NF 34 VERIFONE CARBON INSTALLATION GUIDE CHAPTER 5 Service and Support For Verifone Carbon problems, contact your local Verifone representative or service provider. For device product service and repair information: USA â Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. ⢠International â Contact your Verifone representative. O T V NF Service Returns NOTE ⢠Before returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more card reading units for repair or replacement (U.S. customers only). International customers, please contact your local Verifone representative for assistance with your service, return, or replacement. 1 Gather the following information from the printed labels (see Figure â˘) on the underside of each unit to be returned: ⢠Product ID, including the model and part number. For example, âM420-xxx-xx-xxxâ and âPTID xxxxxxxx.â VERIFONE CARBON INSTALLATION GUIDE 35 S ERVICE AND S UPPORT Service Returns ⢠Serial number (S/N xxx-xxx-xxx). MODEL AND SERIAL NUMBERS O T V NF MODEL AND SERIAL NUMBERS ON Figure 15 Information I SLabels on Verifone Carbon and Printer Stand 2 Within the United EStates, call Verifone toll-free at 1-800-834-4366. 3 Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.â8 P.M., eastern time. 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.). 36 ⢠Please address the fax clearly to the attention of the âVerifone MRA Dept.â ⢠Include a telephone number where you can be reached and your fax number. VERIFONE CARBON INSTALLATION GUIDE S ERVICE AND S UPPORT Accessories and Documentation ⢠NOTE You will be issued MRA number(s) and the fax will be returned to you. One MRA number must be issued for each unit you return to Verifone, even if you are returning several of the same model. 5 Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. 6 Keep a record of the following items: ⢠O T V NF Accessories and Documentation Assigned MRA number(s). Connection Cables ⢠Verifone serial number assigned to the unit you are returning for service or repair (serial numbers are located on the top of the unit, (see Figure â˘). ⢠Shipping documentation, such as air bill numbers used to trace the shipment. ⢠Model(s) returned (model numbers are located on the Verifone label on the top of the unit). Verifone produces accessories and documentation for the card reader. When ordering, please refer to the part number in the left column. Verifone Online Store at www.store.verifone.com ⢠USA â Verifone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time ⢠International â Contact your Verifone representative CBL159-312-01-A RE CBL420-002-01-A Power Cables Cleaning Kit ON I Scable for Ethernet connections. VLAN MOD 10 RS-232 + USB Multi-Communication dongle CBL420-002-02-A MOD 10 RS-232 + Mini-USB MultiCommunication dongle 26264-01-R Cash register cable, RJ45-SUBD9f, 1.0m. 26264-02-R Cash register cable, RJ45-SUBD9f, 2.0m. PWR420-001-01-A 18 W power pack. 02746 Verifone Cleaning Kit. VERIFONE CARBON INSTALLATION GUIDE 37 S ERVICE AND S UPPORT Accessories and Documentation Documentation VPN DOC420-001-EN Verifone Carbon Certifications and Regulations Sheet VPN DOC420-002-EN Verifone Carbon Quick Installation Guide VPN DOC420-004-EN Verifone Carbon Reference Guide VPN DOC179-005-EN Verifone Carbon Printer Stand Certifications and Regulations Sheet VPN DOC420-008-EN Verifone Carbon Security Policy O T V NF 38 VERIFONE CARBON INSTALLATION GUIDE CHAPTER 6 Troubleshooting Guidelines This chapter lists possible malfunctions that may occur while operating a Verifone Carbon device and recommends appropriate corrective actions. If the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. O T V NF NOTE The unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. CAUTION Using an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting. Blank Display When the terminal display screen does not show correct or clearly readable information: ⢠⢠⢠⢠Remove and reapply power to the terminal. I Sand verify that the telephone line is properly Check all cable connections connected. Check terminal power connection. If the problem persists, contact your local Verifone service provider. Terminal Does Use the following steps when the terminal does not dial out: Not Dial Out ⢠If you are using a telephone connection, check if the telephone line is plugged correctly in the terminal port and in the telephone line socket. ⢠Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. ⢠Replace the telephone cable that connects the terminal with a cable you know is working correctly. ⢠Verify that a modem profile is present. The modem will not function without a modem profile. VERIFONE CARBON INSTALLATION GUIDE 39 TROUBLESHOOTING G UIDELINES Printer Paper Jam ⢠If your terminal shares the same network as your Internet, check that the Internet connection is working. ⢠If you are using a Wi-Fi connection, the terminal may be out of the Wi-Fi range. If possible, move the terminal closer to the Wi-Fi router. ⢠If your establishment uses the same modem or router to connect to a PC, you should attempt to visit a web site to verify that the router or modem is working properly. ⢠Check if the Wi-Fi router or modem is turned on or plugged in and connected to the telephone socket. ⢠Test the router or modem by connecting an analogue telephone to the phone line that the router or modem is using. Make sure there is a normal dial tone. O T V NF ⢠Try rebooting your router, modem and/or terminal, disconnect the power cable to the terminal and router. Wait approximately 30 seconds. Allow 60 seconds for the terminal application to reboot and establish a connection with the router. ⢠If you are using an Ethernet connection, check if the Ethernet cable is connected to the port on the terminal and to a working network port. ⢠If the problem persists, contact your local Verifone service provider. Printer Paper If paper jams inside the printer: Jam 1 Open the printer door. 2 Remove the damaged paper from the paper roll. 3 Replace the paper roll and close the printer door. higher-quality printer paper.I IS 4 If the problem persists, it may be due to poor paper quality. Install a new roll of CAUTION Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer to Accessories and Documentation. Keypad Does If the on-screen keypad does not respond properly: Not Respond ⢠Check the terminal display. If it displays the wrong character or nothing at all when you touch an on-screen character, follow the steps outlined in Transactions Fail To Process. 40 ⢠If touching a screen command does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. ⢠If the problem persists, contact your local Verifone representative. VERIFONE CARBON INSTALLATION GUIDE TROUBLESHOOTING G UIDELINES Peripheral Device Does Not Work Peripheral If any peripheral device (PIN pad or smart card reader) does not work properly: Device Does Not ⢠Check the power cord connection to the peripheral device. Work Transactions Fail To Process ⢠Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question. ⢠The cable connecting the optional device to the terminal serial port may be defective. Try a different serial cable. See Connecting Optional Devices. ⢠If the problem persists, contact your local Verifone representative. There are several reasons why the card reader may not be processing transactions. Use the following steps to troubleshoot failures. O T V NF Check the Magnetic Card Reader ⢠Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. ⢠Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe should face down. ⢠If possible, process a transaction manually, using an external keypad, instead of the card reader. If the manual transaction works, the problem may be a defective reader. ⢠If the manual transaction does not process, proceed to Check the Telephone Line. ⢠If the problem persists, contact your local Verifone representative. ON S several different smart cards to ensure the Perform a test transactionIusing problem is not a defective card. Check the Smart Card Reader ⢠⢠Ensure that the card is inserted correctly and that the card is not removed prematurely. ⢠Ensure the SAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing or Replacing MSAM Cards). ⢠If the manual transaction does not process, proceed to Check the Telephone Line. ⢠If the problem persists, contact your local Verifone representative. Check the Telephone Line ⢠Disconnect the telephone line from the terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable. VERIFONE CARBON INSTALLATION GUIDE 41 TROUBLESHOOTING G UIDELINES Printer Does Not Print ⢠If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. ⢠If the telephone line works, contact your local Verifone representative for assistance. Printer Does Not If the printer does not work properly: Print ⢠Check terminal power connection. ⢠Check if the printer is out of paper and that the roll is properly installed. Open the printer door and install a new roll of paper or ensure that the roll is feeding from the bottom. O T V NF ⢠Verify that the paper roll is properly installed and the printer door securely closed. ⢠If the problem persists, contact your Verifone distributor or service provider. Terminal Display If the display contains errors or does not power up: Does not Show ⢠Connect the terminal in to a known-good power supply (if you have one) to Correct or see if this clears the problem. Readable Information ⢠If the problem persists, contact your local Verifone representative for assistance. 42 VERIFONE CARBON INSTALLATION GUIDE TROUBLESHOOTING G UIDELINES Printer Blade Jams or Printer Door Canât be Closed Printer Blade Jams or Printer Door Canât be Closed If the printer blade wonât retract or you canât shut the printer door, exercise caution in resolving these issues. PRINTER BLADE JAMMED IN CUTTING POSITION O T V NF PRINTER BLADE RETRACTED IN NORMAL POSITION Figure 16 Jammed Printer Blade vs Retracted Blade ON procedures in this section to retract I S the blade. E steps do not resolve this issue, contact your If the provided troubleshooting WARNING Do NOT attempt to push the blade back to its retracted position. Use the Verifone representative or send the unit in for repairs. VERIFONE CARBON INSTALLATION GUIDE 43 TROUBLESHOOTING G UIDELINES Printer Blade Jams or Printer Door Canât be Closed Use the following steps to return the printer blade back to its retracted position and close the printer door: ⢠Push the Printer Door Release button, as shown in the following illustration: O T V NF Figure 17 Printer Door Release Button ⢠When the printer blade does not return to its retracted position at once, press the button again (without closing the printer door). ⢠If pushing the Printer Door Release button while the printer blade is jammed causes the Release button to lock up as well, âpress the release button against the printer main body and then push the button again.â Marco, please let me know if this is a correct interpretation of your instructions. Thanks. ⢠To return the movable blade to its retracted position faster, âoperate the release button while pressing down the release button.â Marco, please clarify this, I donât understand what this means. Thanks. 44 VERIFONE CARBON INSTALLATION GUIDE CHAPTER 7 Port Pinouts Verifone Carbon Port Pinout Definitions This section contains port pinout information for the Verifone Carbon and Printer Stand. O T V NF Ethernet Port (LAN) Connector USB Pinout Connector PIN Function Description TXD+ Transmit data + TXD- Transmit data - RXD+ Receive data + NC No connection NC No connection RXD- Receive data - NC No connection NC No connection Function Description +5 V 5 V USB Power (500 mA) EDATAT A3 DATA+ EM Receptacle PL EV PIN GND USB Host Signal USB Host Signal + USB ID pin/Ground Plug NOTE This USB Type-A port is part of the RS-232 + USB Multi-Communication dongle (VPN CBL420-002-01-A). VERIFONE CARBON INSTALLATION GUIDE 45 P ORT P INOUTS Verifone Carbon Port Pinout Definitions USB Mini-B Pinout Connector Receptacle PIN Function Description 5V0 5 V USB Power DATA- USB Device Signal - DATA+ USB Device Signal + GND USB Ground Plug NOTE O T V NF This USB Mini-B port is part of the RS-232 + Mini-USB Multi-Communication dongle (VPN CBL420-002-02-A). TE 46 VERIFONE CARBON INSTALLATION GUIDE EV APPENDIX A Caution and Warning Messages Verifone Carbon Caution and Warning Messages Table 3 Products with UL/cUL certification include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location and the equivalent French translations. O T V NF Caution and Warning Messages Notice Chapter Page Caution Setup page 14 Warning Setup page 15 English Text French Text The terminal is not waterproof or dustproof, and is intended for indoor use only. Le terminal est pas ĂŠtanche ou Ă la poussière, et est destinĂŠ Ă une utilisation en intĂŠrieur. Any damage to the unit from exposure to rain or dust may void any warranty. Tout dommage Ă l'unitĂŠ de l'exposition Ă la pluie ou Ă la poussière peut annuler la garantie. Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Ne pas utiliser une unitĂŠ qui a ĂŠtĂŠ altĂŠrĂŠ ou endommagĂŠ. Cet appareil est ĂŠquipĂŠ d' ĂŠtiquettes inviolables. Si une ĂŠtiquette ou d'un composant semble endommagĂŠ, avertissez immĂŠdiatement la compagnie de navigation et votre reprĂŠsentant ou du prestataire de services Verifone. Warning Setup page 17 Do not connect the terminal to the power supply until all the peripherals are attached. Ne pas connecter le terminal Ă l'alimentation jusqu'Ă ce que tous les pĂŠriphĂŠriques sont branchĂŠs. Caution Setup page 19 Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality Verifone paper, refer to Accessories and Documentation. Papier de mauvaise qualitĂŠ peut provoquer un bourrage et de crĂŠer excessive de poussière de papier. Pour commander - papier de haute qualitĂŠ Verifone, consultez Accessoires et documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. Gardez le papier thermique dans un endroit sombre . Manipulez le papier thermique attentivement: impact, friction, la tempĂŠrature, l'humiditĂŠ et les huiles affectent les caractĂŠristiques de couleur et de stockage du papier. Ne jamais charger un rouleau de papier avec des plis, des larmes, ou des trous sur les bords. VERIFONE CARBON INSTALLATION GUIDE 47 C AUTION AND WARNING M ESSAGES Verifone Carbon Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page Caution Setup page 21 To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it. Pour ĂŠviter que le couvercle du rouleau de papier d'endommager le rouleau d'impression, toujours appuyez doucement sur le capot de protection de l'imprimante pour le fermer. Caution Setup page 21 Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. Respecter les prĂŠcautions standard lors de la manipulation des appareils sensibles aux dĂŠcharges ĂŠlectrostatiques. Les dĂŠcharges ĂŠlectrostatiques peuvent endommager cet ĂŠquipement. Verifone recommande d'utiliser un bracelet antistatique Ă la terre. Caution Setup page 23 Before connecting any peripheral device, remove the power cord from the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. Avant de connecter un pĂŠriphĂŠrique, dĂŠbranchez le cordon d'alimentation de la borne et de veiller Ă ce que la LED tĂŠmoin verte est pas allumĂŠ Rebranchez le cordon d'alimentation seulement après que vous avez terminĂŠ de connecter le pĂŠriphĂŠrique (s) pĂŠriphĂŠrique. Pour des informations complètes sur l'installation et l'utilisation pĂŠriphĂŠrique, reportez-vous Ă la documentation utilisateur fournie avec ces pĂŠriphĂŠriques. page 23 Some devices (ECRs and some PIN pads) require a separate power source. Before connecting to any device, remove the power cord from the Verifone Carbon unit. Certains appareils (ECR et quelques claviers NIP) nĂŠcessitent une source d'alimentation sĂŠparĂŠe. Avant de connecter tout pĂŠriphĂŠrique, dĂŠbranchez le cordon d'alimentation de l'unitĂŠ de Verifone Carbon Caution Caution English Text O T V NF Setup Setup page 24 ON S power Using an incorrectlyIrated supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Technical Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. 48 French Text VERIFONE CARBON INSTALLATION GUIDE Utilisation d'une alimentation mal classĂŠ peut endommager le terminal ou de l'empĂŞcher de travailler comme spĂŠcifiĂŠ. Avant de dĂŠpannage, assurez-vous que l'alimentation est utilisĂŠ pour alimenter le terminal correspond aux exigences spĂŠcifiĂŠes sur le fond de la borne. (Voir le chapitre 3, CaractĂŠristiques techniques, pour les caractĂŠristiques de l'alimentation.) Obtenir l'alimentation nominale appropriĂŠe avant de continuer avec le dĂŠpannage. C AUTION AND WARNING M ESSAGES Verifone Carbon Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Warning Setup page 25 Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Ne pas brancher le bloc d'alimentation Ă une prise extĂŠrieure ou exploiter le terminal Ă l'extĂŠrieur. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. DĂŠconnexion de l' alimentation lors d'une transaction peut entraĂŽner des fichiers de donnĂŠes de transaction non encore stockĂŠes dans la mĂŠmoire terminal pour ĂŞtre perdu. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. Caution Setup Pour se protĂŠger contre de possibles dommages causĂŠs par la foudre et les surtensions ĂŠlectriques, pensez Ă installer un protecteur de surtension. O T V NF page 26 Leave the smart card in the card reader until the transaction is complete. Laissez la carte Ă puce dans le lecteur de carte jusqu'Ă ce que la transaction est terminĂŠe. Premature card removal will invalidate the transaction. Retrait prĂŠmaturĂŠ de la carte d'invalider la transaction. Caution Maintenance and Cleaning page 33 Never use thinner, trichloroethylene, or ketone-based solvents â they can deteriorate plastic or rubber parts. Ne jamais utiliser de diluant, le trichlorĂŠthylène ou des solvants Ă base de cĂŠtone - ils peuvent dĂŠtĂŠriorer les pièces en plastique ou en caoutchouc. Caution Troubleshoot ing Guidelines 39 Using an incorrectly rated power supply may damage the unit or cause it to not work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the specified requirements (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting. Utilisation d'une alimentation mal classĂŠ peut endommager l'appareil ou provoquer sa ne fonctionne pas correctement. Avant de dĂŠpannage, assurez-vous que l'alimentation utilisĂŠe pour alimenter l'unitĂŠ correspond aux exigences spĂŠcifiĂŠes (voir spĂŠcifications pour les caractĂŠristiques de l'alimentation ). Si non, obtenir l'alimentation nominale appropriĂŠe avant de continuer avec le dĂŠpannage. Caution Troubleshoot ing Guidelines page 40 Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer to Accessories and Documentation. Papier de mauvaise qualitĂŠ peut provoquer un bourrage. Pour commander - papier de haute qualitĂŠ Verifone, consultez Accessoires et documentation. Warning Troubleshoot ing Guidelines page 43 Do NOT attempt to push the blade back to its retracted position. Use the procedures in this section to retract the blade. Ne pas tenter de pousser la lame dans sa position rĂŠtractĂŠe . Utilisez les procĂŠdures de cette section pour rĂŠtracter la lame . If the provided troubleshooting steps do not resolve this issue, contact your Verifone representative or send the unit in for repairs. Si les ĂŠtapes de dĂŠpannage fournies ne permettent pas de rĂŠsoudre ce problème, contactez votre reprĂŠsentant Verifone ou envoyer l'appareil en rĂŠparation . VERIFONE CARBON INSTALLATION GUIDE 49 $33(1',;$ FCC/ IC Wanring Statement &DXWLRQDQG:DUQLQJ0HVVDJHV FCC THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS SUBJECT TO THE 3URGXFWVZLWK8/F8/FHUWLILFDWLRQLQFOXGH)UHQFKWUDQVODWLRQVRI&DXWLRQDQG 9HULIRQH&DUERQ FOLLOWING TWO CONDITIONS: (1) THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE, AND :DUQLQJQRWLFHV7KHIROORZLQJWDEOHOLVWVDOOQRWLFHVIRXQGLQWKHGRFXPHQWWKHLU &DXWLRQDQG (2) THIS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED, INCLUDING INTERFERENCE THAT ORFDWLRQDQGWKHHTXLYDOHQW)UHQFKWUDQVODWLRQV :DUQLQJ MAY CAUSE UNDESIRED OPERATION. 0HVVDJHV 9 1) NOTE: THE GRANTEE IS NOT RESPONSIBLE FOR ANY CHANGES OR MODIFICATIONS NOT EXPRESSLY&DXWLRQDQG:DUQLQJ0HVVDJHV APPROVED BY THE PARTY RESPONSIBLE FOR COMPLIANCE. SUCH MODIFICATIONS 7DEOH COULD VOID THE USER'S AUTHORITY TO(QJOLVK7H[W OPERATE THE EQUIPMENT. &KDSWHU 3DJH 1RWLFH &DXWLRQ )UHQFK7H[W 7KHWHUPLQDOLVQRWZDWHUSURRIRU terminal est pas ĂŠtanche ou Ă la NOTE: This 6HWXS equipment SDJH has been tested and found to comply withLethe limits for a Class B digital GXVWSURRIDQGLVLQWHQGHGIRU poussière, et est destinĂŠ Ă une utilisation device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable LQGRRUXVHRQO\ en intĂŠrieur. protection against harmful interference in a residential installation. This equipment generates $Q\GDPDJHWRWKHXQLWIURP Ă l'unitĂŠ de l'exposition Ă uses and can radiate radio frequency energy and, if not installedTout and dommage used in accordance with the H[SRVXUHWRUDLQRUGXVWPD\YRLG la pluie ou Ă la poussière peut annuler la instructions, may cause harmful interference to radio communications. However, there is no DQ\ZDUUDQW\ garantie. guarantee that interference will not occur in a particular installation. If this equipment does cause :DUQLQJ 6HWXS SDJH 'RQRWXVHDXQLWWKDWKDVEHHQ Ne pas utiliser une unitĂŠ qui a ĂŠtĂŠ altĂŠrĂŠ harmful interference to radio or television reception, which can be determined by turning the WDPSHUHGZLWKRURWKHUZLVH ou endommagĂŠ. Cet appareil est ĂŠquipĂŠ equipment off and on, the userGDPDJHG7KLVXQLWFRPHV is encouraged to try to correct the interference by one Si orune more of d' ĂŠtiquettes inviolables. ĂŠtiquette the following measures: HTXLSSHGZLWKWDPSHUHYLGHQW ou d'un composant semble endommagĂŠ, - Reorient or relocate the receiving antenna. ODEHOV,IDODEHORUFRPSRQHQW avertissez immĂŠdiatement la compagnie DSSHDUVGDPDJHGLPPHGLDWHO\ - Increase the separation between the equipment and receiver. de navigation et votre reprĂŠsentant ou du QRWLI\WKHVKLSSLQJFRPSDQ\DQG de services Verifone. -Connect the equipment into an outlet on a circuit different fromprestataire that to which the receiver is \RXU9HULIRQHUHSUHVHQWDWLYHRU connected. VHUYLFHSURYLGHU -Consult the dealer or an experienced radio/TV technician for help. :DUQLQJ 6HWXS SDJH 'RQRWFRQQHFWWKHWHUPLQDOWRWKH (9 SRZHUVXSSO\XQWLODOOWKH Ne pas connecter le terminal Ă l'alimentation jusqu'Ă ce que tous les pĂŠriphĂŠriques sont branchĂŠs. CANADA SHULSKHUDOVDUHDWWDFKHG This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to &DXWLRQ 6HWXS SDJH 3RRUTXDOLW\SDSHUFDQMDPWKH Papier de mauvaise qualitĂŠ peut the following two conditions: (1) this device may not cause interference, and (2) this device must SULQWHUDQGFUHDWHH[FHVVLYHSDSHU provoquer un bourrage et de crĂŠer accept any interference, including interference that may cause undesired operation of the device. GXVW7RRUGHUKLJKTXDOLW\9HULIRQH excessive de poussière de papier. Pour SDSHUUHIHUWR$FFHVVRULHVDQG commander - papier de haute qualitĂŠ WHPSHUDWXUHKXPLGLW\DQGRLOV DIIHFWWKHFRORUDQGVWRUDJH FKDUDFWHULVWLFVRIWKHSDSHU thermique attentivement: impact, friction, la tempĂŠrature, l'humiditĂŠ et les huiles affectent les caractĂŠristiques de couleur et de stockage du papier. Le prĂŠsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio et 'RFXPHQWDWLRQ Verifone, consultez Accessoires exempts de licence. L'exploitation est autorisĂŠe aux deux conditions suivantes (1) l'appareil ne documentation. 6WRUHWKHUPDOSDSHULQDGU\GDUN doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter toutthermique brouillage DUHD+DQGOHWKHUPDOSDSHU Gardez le papier dans un radioĂŠlectrique subi, mĂŞme si FDUHIXOO\ LPSDFWIULFWLRQ le brouillage est susceptible d'en compromettre le fonctionnement. endroit sombre . Manipulez le papier 1HYHUORDGDUROORISDSHUZLWK IROGVZULQNOHVWHDUVRUKROHVDW WKHHGJHV Ne jamais charger un rouleau de papier avec des plis, des larmes, ou des trous sur les bords. 9(5,)21(&$5%21,167$//$7,21*8,'( 50 $33(1',;$ &DXWLRQDQG:DUQLQJ0HVVDJHV FCC & IC Warning statement (Printer stand) FCC 3URGXFWVZLWK8/F8/FHUWLILFDWLRQLQFOXGH)UHQFKWUDQVODWLRQVRI&DXWLRQDQG 9HULIRQH&DUERQ Printer Stand: :DUQLQJQRWLFHV7KHIROORZLQJWDEOHOLVWVDOOQRWLFHVIRXQGLQWKHGRFXPHQWWKHLU &DXWLRQDQG This equipment complies with the FCC RF radiation exposure limits set forth for an ORFDWLRQDQGWKHHTXLYDOHQW)UHQFKWUDQVODWLRQV :DUQLQJ uncontrolled environment. This equipment should be installed and operated with a 0HVVDJHV minimum distance of 20cm between the radiator and any part of your body. 7DEOH 9 1) &DXWLRQDQG:DUQLQJ0HVVDJHV Industry Canada 1RWLFH &KDSWHU 3DJH (QJOLVK7H[W )UHQFK7H[W Printer Stand: &DXWLRQ 6HWXS SDJH 7KHWHUPLQDOLVQRWZDWHUSURRIRU Le terminal est pas ĂŠtanche ou Ă la This equipment should be installed and operated with minimum distance of 20cm GXVWSURRIDQGLVLQWHQGHGIRU poussière, et est destinĂŠ Ă une utilisation between the radiator and LQGRRUXVHRQO\ any part of your body. en intĂŠrieur. $Q\GDPDJHWRWKHXQLWIURP Tout dommage Ă l'unitĂŠ de l'exposition Ă H[SRVXUHWRUDLQRUGXVWPD\YRLG pluie for ou Ă indoor la poussière annuler lathe in the band 5150 -5250 MHz islaonly usepeut to reduce DQ\ZDUUDQW\ garantie. The device for operation potential for harmful interference to co-channel mobile satellite systems. :DUQLQJ 6HWXS 'RQRWXVHDXQLWWKDWKDVEHHQ Ne pas utiliser une unitĂŠ qui a ĂŠtĂŠ altĂŠrĂŠ WDPSHUHGZLWKRURWKHUZLVH ou endommagĂŠ. Cet appareil est ĂŠquipĂŠ High-power radars are allocated as primary users (i.e. priority users) of theSibands GDPDJHG7KLVXQLWFRPHV d' ĂŠtiquettes inviolables. une ĂŠtiquette HTXLSSHGZLWKWDPSHUHYLGHQW ou d'un composant endommagĂŠ, 5250-5350 MHz and 5650-5850 MHz and that these radars could causesemble interference and/ ODEHOV,IDODEHORUFRPSRQHQW avertissez immĂŠdiatement la compagnie or damage to LE-LAN devices. DSSHDUVGDPDJHGLPPHGLDWHO\ de navigation et votre reprĂŠsentant ou du QRWLI\WKHVKLSSLQJFRPSDQ\DQG prestataire de services Verifone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e pas connecter le terminal Ă l'alimentation jusqu'Ă ce que tous les pĂŠriphĂŠriques sont branchĂŠs. Papier de mauvaise qualitĂŠ peut provoquer un bourrage et de crĂŠer excessive de poussière de papier. Pour commander - papier de haute qualitĂŠ Verifone, consultez Accessoires et documentation. Gardez le papier thermique dans un endroit sombre . Manipulez le papier thermique attentivement: impact, friction, la tempĂŠrature, l'humiditĂŠ et les huiles affectent les caractĂŠristiques de couleur et de stockage du papier. Ne jamais charger un rouleau de papier avec des plis, des larmes, ou des trous sur les bords. 9(5,)21(&$5%21,167$//$7,21*8,'( 51 Verifone, Inc. 1-800-Verifone www.verifone.com Verifone Carbon Installation Guide Verifone Part Number DOC179-003-EN-A, Revision A.2
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File Type : PDF File Type Extension : pdf MIME Type : application/pdf PDF Version : 1.6 Linearized : Yes Encryption : Standard V2.3 (128-bit) User Access : Extract Page Mode : UseOutlines XMP Toolkit : Adobe XMP Core 4.0-c316 44.253921, Sun Oct 01 2006 17:14:39 Format : application/pdf Creator : Verifone Product Documentation (VPD) Description : Verifone Carbon Title : Verifone Carbon Installation Guide (VPN DOC179-003-EN-A) Revision A.2 Subject : Verifone Carbon Create Date : 2016:06:14 18:48:38Z Creator Tool : FrameMaker 9.0 Modify Date : 2016:08:16 19:00:54+08:00 Metadata Date : 2016:08:16 19:00:54+08:00 Producer : Acrobat Distiller 9.0.0 (Windows) Keywords : Verifone Carbon Copyright : Verifone Inc., Document ID : uuid:fbb7d6c7-93d4-4eab-933b-4feef9e00a16 Instance ID : uuid:6bda4c26-84a6-4440-91c1-99ebd53090f4 Has XFA : No Page Count : 52 Author : Verifone Product Documentation (VPD)EXIF Metadata provided by EXIF.tools