Verifone CARBON10 Carbon 10 User Manual

VeriFone Inc Carbon 10 Users Manual

Users Manual

Download: Verifone CARBON10 Carbon 10 User Manual
Mirror Download [FCC.gov]Verifone CARBON10 Carbon 10 User Manual
Document ID3100586
Application IDjXqYkETyTFPRFEN37xS2uw==
Document DescriptionUsers Manual
Short Term ConfidentialNo
Permanent ConfidentialNo
SupercedeNo
Document TypeUser Manual
Display FormatAdobe Acrobat PDF - pdf
Filesize204.41kB (2555103 bits)
Date Submitted2016-08-16 00:00:00
Date Available2016-09-14 00:00:00
Creation Date2016-06-14 18:48:38
Producing SoftwareAcrobat Distiller 9.0.0 (Windows)
Document Lastmod2016-08-16 19:00:54
Document TitleVerifone Carbon Installation Guide (VPN DOC179-003-EN-A) Revision A.2
Document CreatorFrameMaker 9.0
Document Author: Verifone Product Documentation (VPD)

Verifone Carbon
Installation Guide
O T
V NF
Verifone Part Number DOC179-003-EN-A, Revision A.2
Verifone Carbon Installation Guide
Š 2016 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC179-003-EN-A, Revision A.2
CONTENTS
P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C HA P TE R 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Modular Countertop Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
C HA P TE R 2
Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Examining the Unit’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Verifone Carbon Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing or Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting ECRs to the Verifone Carbon . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Contactless Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13
13
14
14
14
15
16
16
17
19
19
19
21
23
23
24
24
26
26
27
C HA P TE R 3
Specifications Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Swordfish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
29
30
30
31
VERIFONE CARBON INSTALLATION GUIDE
C ONTENTS
C H AP T ER 4
Maintenance and Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Cleaning
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
C H AP T ER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
37
37
37
37
38
C H AP T ER 6
Troubleshooting Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Guidelines Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Terminal Display Does not Show Correct or Readable Information . . . . . . . . . .
Printer Blade Jams or Printer Door Can’t be Closed . . . . . . . . . . . . . . . . . . . . .
40
40
41
41
42
42
43
I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Ethernet PortS
(LAN)
USB Pinout
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
USBE
Mini-B Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
C H AP T ER 7
Port Pinouts Verifone Carbon Port Pinout Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
A P P EN DI X A
Caution and Verifone Carbon Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . 47
Warning Messages
VERIFONE CARBON INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing the
Verifone Carbon.
Audience
Organization
This guide describes the card reader’s features, and provides the basic
information for its installation and configuration.
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the device.
Chapter 2, Setup. Explains setup and installation of the device, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the device.
Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider and information on how to order accessories or documentation
from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
Chapter 7, Port Pinouts. Shows the different pinout settings for ports on the
Verifone Carbon
Appendix A, Caution and Warning Messages. Shows the UL/cUL certificationcompliant translations of all Warning and Caution messages in this installation
guide.
Related
Documentation
To learn more about the card reader and controller device, refer to the following
set of documents and their associated Verifone Part Numbers (VPNs).
Verifone Carbon Certifications and Regulations Sheet
VPN DOC179-001-EN
Verifone Carbon Quick Installation Guide
VPN DOC179-002-EN
Verifone Carbon Reference Guide
VPN DOC179-004-EN
Verifone Carbon Printer Stand Certifications and
Regulations Sheet
VPN DOC179-005-EN
Verifone Carbon Security Policy
VPN DOC420-008-EN
VERIFONE CARBON INSTALLATION GUIDE
P REFACE
Conventions and Acronyms
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document Various conventions are used to help you quickly identify special formatting.
Conventions Table 1 describes these conventions and provides examples of their use.
Table 1
Document Conventions
Convention
Meaning
Example
Blue
Text in blue indicates terms that
are cross referenced.
See Conventions and
Acronyms.
The pencil icon is used to
highlight important information.
If exchanging cables, use a
Verifone-approved cable.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
Using an incorrectly rated power
supply can damage the unit or
cause it to malfunction.
NOTE
CAUTION
WARNING
RE
ON
The lightning symbol is used as
a warning when bodily injury
might occur.
VI
For safety, do not string cables
or cords across a walkway.
Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 2
Acronym Definitions
Acronym
Definitions
COM
Communications port
CTLS
Contactless
EMV
Europay, MasterCard, and Visa
ETH
Ethernet
HW
Hardware
I/O
Input/Output
ITP
Internal thermal printer
LCD
Liquid crystal display
LPS
Lines per second
MSAM
Micromodule-Size Secure Access Module
MSR
Magnetic-stripe card reader
PCI
Payment Card Industry
PIN
Personal Identification Number
POI
Point of Interaction
VERIFONE CARBON INSTALLATION GUIDE
P REFACE
Conventions and Acronyms
Table 2
Acronym Definitions (continued)
Acronym
Definitions
PTS
PIN Transaction Security
QVGA
Quarter Video Graphics Array
RJ45
Registered Jack 45 modular connector
SAM
Secure Access Module
SC
Smart card
SCR
Smart card reader
SD
Secure Digital
SDA
Static Data Authentication
SDHC
Secure Digital High Capacity
SIM
Subscriber Identity Module
SMA
SubMiniature version A connector
TFT
Thin-film transistor
TLS
Transport Layer Security
UI
User interface
USB
Universal Serial Bus
VERIFONE CARBON INSTALLATION GUIDE
P REFACE
Conventions and Acronyms
VERIFONE CARBON INSTALLATION GUIDE
CHAPTER 1
Device Overview
This chapter provides a brief description of the Verifone Carbon system, a
modular merchant- and consumer-facing device, enabling use as a handheld or
stand-mounted payment solution.
Features and
Benefits
NOTE
Verifone Carbon provides magnetic-stripe card reader (MSR), smart card (SC)
and contactless (CTLS) payment processing with a 5-inch (12.7 cm) color TFT
capacitive touch panel LCD screen, integrated with a 10 or 8 inch (25.4 or 20.32
cm) tablet. The Printer Stand provides additional expansion options (such as a bar
code scanner and weighing scale), connectivity features (USB, MOD 10, telco and
RJ45) as well as power charging and an optional internal thermal printer (ITP)..
•
IS
E USB2.0 connection with tablet
High speed
•
Interface to tablet on USB 2.0 port 0
•
Host port (OS downloads) on micro USB type AB connector
•
Interface on USB 2.0 port 1 (Please refer to section 5.8 of ERS for details)
•
Unpowered RS232 with no handshake (key loading) on micro USB type AB
connector
•
RX/TX only using (VPNCBL179-100-01-A)
Connectivity •
NOTE
Verifone ships variants of the Verifone Carbon system for different markets. Your
device may have different features described in this section.
Device port
You can find the Verifone Carbon ports on the lower right area behind the 5-inch
screen. The Printer Stand ports are accessible from the underside of the unit,
while the tablet ports and slots are on the sides of the lower right corner.
Performance •
Verifone Carbon:
•
4GB RAM and 512MB Flash memory
•
5-inch color TFT display capacitive touch panel LCD (854 x 480)
•
Software-controlled backlight
•
WiFi and Bluetooth enabled
•
Integrated external speaker
VERIFONE CARBON INSTALLATION GUIDE
D EVICE O VERVIEW
Features and Benefits
•
•
Security •
•
8 or 10-inch color TFT display capacitive touch panel LCD (1280 x 800)
•
Barcode scanning enabled for front and rear cameras
•
Provides power and data to Verifone Carbon unit
•
WiFi and Bluetooth enabled
•
Integrated external speaker
•
Optional 3G or 4G
Printer Stand:
•
USB 2.0 high-speed connections
•
Provides ETH and WiFi to Verifone Carbon + tablet unit
•
Provides power and data to Verifone Carbon + tablet unit
•
Cash drawer interface
•
Optional printer
PCI PTS POI v4.x approved for debit and other PIN-based transactions
•
EMV L1 Type Approval (contact and contactless)
•
Tamper-resistant construction, TLS protocols, and VeriShield file
authentication
•
Supports VeriShield Protect encryption implementations.
Exceptional Ease of •
Use •
Capacitive touch-screen UI access for merchant and customer.
Signature capture screen capability.
•
The contactless (CTLS) functionality offers a convenient payment option for
consumers.
•
The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
•
EMV card reader ensures secure payment option.
•
Large (5-inch for customers, 8- or 10-inch for merchants) LCD displays
simplify training and reduce help desk calls.
•
The multiple font-capable optional thermal printer simplifies paper loading and
reduces paper jams. Uses 80 mm wide x 80 mm diameter paper rolls, prints at
30 lines per second (LPS).
Modular Countertop •
Performance
The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
•
10
Tablet:
Exceptional displays and optional printer graphics-handling capabilities that
quickly render logos, graphical fonts, and character-based languages.
VERIFONE CARBON INSTALLATION GUIDE
D EVICE O VERVIEW
Features and Benefits
•
The Verifone Carbon ensures uncompromising reliability from Verifone, the
worldwide leader in e-payment.
True Multi- •
Application
Capability
The Verifone Carbon offers 4 GB and 512 MB of dynamic memory allocation
for the operating system, which supports multiple applications on a single
terminal.
•
The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
•
Verifone Carbon units are certified for ISO 7816-1 and ISO 7816-2 standards
for smart card solutions, as well as ISO 14443 type A & B and ISO 18092
standards for CTLS operations.
•
The VeriShield security architecture meets published specifications for PCI
PTS POI and provides sophisticated file authentication to prevent execution of
unauthorized software on Verifone Carbon devices.
VERIFONE CARBON INSTALLATION GUIDE
11
D EVICE O VERVIEW
Features and Benefits
12
VERIFONE CARBON INSTALLATION GUIDE
CHAPTER 2
Setup
This chapter describes the setup procedures for the Verifone Carbon terminal,
under the following sections:
Selecting Unit
Location
•
Selecting Unit Location
•
Unpacking the Shipping Carton
•
Examining the Unit’s Features
•
Establishing Communication
•
Loading a Paper Roll in the Printer
•
Installing or Replacing MSAM Cards
•
Connecting Optional Devices
•
Connecting the Terminal Power Pack
•
Using the Smart Card Reader
• Using the Magnetic
S ICard Reader
E V guidelines when selecting a location for your device.
Use the following
Ease of Use •
Select a location convenient for both merchant and cardholder.
•
Select a flat support surface, such as a countertop or table.
•
Select a location near a power outlet and a network, telephone, or modem line
connection.
•
For safety, do not string the power cord in a walkway or place it across a
walkway on the floor.
Environmental •
Factors
•
•
The unit must be used in an attended environment.
Do not use the terminal where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or motor.
VERIFONE CARBON INSTALLATION GUIDE
13
S ETUP
Unpacking the Shipping Carton
•
Do not use the unit outdoors.
CAUTION The Verifone Carbon is not waterproof or dustproof, and is intended for indoor
use only.
Any damage to the unit from exposure to rain or dust may void any warranty.
Electrical •
Considerations •
Avoid using the Verifone Carbon during electrical storms.
Place the Verifone Carbon 10 cm away from metallic objects to avoid
interference with the CTLS field.
•
Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•
Do not use the terminal near water or in moist conditions.
PIN Protection You can employ several techniques for effective PIN entry screening on the
Measures keypad. Use the following methods in combination or singly, as necessary:
•
Unpacking the
Shipping Carton
Position the Verifone Carbon on the printer stand in such a way as to make
visual observation of the PIN entry process infeasible. Examples include:
•
Visual shields designed into the check-stand. These shields may be solely
for shielding purposes, or may be part of the general check-stand design.
•
Position the Verifone Carbon so that it is angled in such a way that PIN
spying is difficult.
•
Position the in-store security cameras so that PIN entry is not visible.
•
Use signage to limit the view of the Verifone Carbon to just that of the
cardholder.
•
Offer PIN security literature at the point of sale.
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The Verifone Carbon is a secure product and any tampering
may cause the device to cease to function properly.
To unpack the 1
shipping carton
Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
2 Remove and inspect the following items:
14
•
Verifone Carbon terminal integrated with 10- or 8-inch tablet
•
Stand with or without Printer
•
Power pack
•
Telephone line cord
•
Paper roll
VERIFONE CARBON INSTALLATION GUIDE
S ETUP
Periodic Inspection
Refer to Accessories and Documentation for more information about the
device’s related accessories.
NOTE
Verifone ships variants of the Verifone Carbon for different markets. Your unit
may have different accessories described in this section.
3 Remove all plastic wrapping from the terminal and other components.
4 Remove the clear protective film from the displays.
5 Save the shipping carton and packing material for future repacking or moving
of the device.
WARNING Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident labels. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
Periodic
Inspection
Periodically inspect the Verifone Carbon terminal for possible tampering. Signs of
tampering include:
•
Wires protruding out of the device.
•
Foreign objects inserted into the smart card slot or magnetic stripe slot.
•
Signs of damage to the tamper-evident labels.
•
A Tamper Warning message on the device display.
If any device is found in tamper state, please remove it from service immediately,
keep it available for potential forensics investigation, and notify your company
security officer and your local Verifone representative or service provider. For
contacting Verifone, please see “Service and Support”.
VERIFONE CARBON INSTALLATION GUIDE
15
S ETUP
Examining the Unit’s Features
Examining the
Unit’s Features
Before you continue the installation process, review the features of the device
(see Figure 1).
Figure 1
Verifone Carbon Mounted on Printer Stand
Verifone Carbon The Verifone Carbon terminal presents the following:
Features
• A touchscreen LCD display. The upper left edge of the screen acts as the
tapping area for contactless transactions.
16
•
A magnetic card reader, built into the top right edge of the screen. The arrows
indicate swipe direction.
•
A smart card reader built into the right side of the screen.
•
8- or 10-inch display
•
Printer Stand
•
The internal thermal printer door opens with a push on the right-side button.
•
Printer indicator LED
VERIFONE CARBON INSTALLATION GUIDE
S ETUP
Examining the Unit’s Features
Connection Ports Turn the printer stand upside down to view the connection ports. The ports provide
communications, peripheral device connections, and power supply.
Figure 2 shows the power, communications and connection ports for the Verifone
Carbon printer stand.
Figure 2
WARNING
Power and Communication Ports
I to the power supply until all peripherals are attached.
Do not connect theS
device
EV
To use the The connection ports offer multiple connectivity for the Verifone Carbon terminal.
connection ports Please refer to the following list of peripheral devices for the connectivity options.
NOTE
Verifone ships variants of the Verifone Carbon terminals for different markets.
Your terminal may have different features described in this section.
Host USB Port
•
PIN Pads
•
Barcode readers
•
Biometric readers
•
USB flash disk
•
USB keyboards
Ethernet Port
•
Ethernet cable to router, hub or switch
Multi-Communication Port (USB/RS-232)
•
PIN Pads
VERIFONE CARBON INSTALLATION GUIDE
17
S ETUP
Examining the Unit’s Features
•
Computers
•
ECRs
•
Check readers
•
CTLS readers
•
Biometric readers
•
Barcode readers
•
Keyboards
Telco Port
•
Telephone line with 56K modem
The MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongles (VPN
CBL420-002-01-A and CBL420-002-02-A) support the following:
•
PIN Pads
•
Computers
•
ECRs
•
Check readers
•
CTLS readers
•
•
•
NOTE
Biometric readers
BarcodeV
E readers
Keyboards
The Multi-Communication port supplies 11.6 V / 365 mA to power accessories
(PIN pads and powered RS-232 devices). It is SW configurable to Host or Client
and supplies 5 V, 500 mA to external USB devices.
For information on how to attach peripheral devices, see Connecting Optional
Devices.
18
VERIFONE CARBON INSTALLATION GUIDE
S ETUP
Establishing Communication
Establishing
Communication
You can connect the Verifone Carbon Printer Stand to your network using an
ethernet cable. You can also connect using the Wi-Fi option on the Verifone
Carbon.
Connecting by Connect the ethernet cable to the ETH port on the printer stand, then route it
Ethernet Cable directly to a network jack (see Figure 3). This is a direct connection to your
network.
Before you can processI transactions that require a receipt, you must install paper
IS
in the printer.
Figure 3
Loading a Paper
Roll in the
Printer
Ethernet Connection
The Verifone Carbon Printer Stand uses a roll of 57 mm wide x 40 mm, single-ply,
thermal sensitive paper.
A pink out-of-paper indicator line appears on the edge of the paper before the end
of the roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one more transaction.
CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order
high-quality Verifone paper, refer to Accessories and Documentation.
Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,
friction, temperature, humidity, and oils affect the color and storage
characteristics of the paper.
Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
VERIFONE CARBON INSTALLATION GUIDE
19
S ETUP
Loading a Paper Roll in the Printer
To install a paper roll 1
Press the printer door button. See Figure 4).
Figure 4
Opening the Printer Door
2 Remove any partial roll of paper in the tray.
3 Loosen the glued leading edge of the new paper roll or remove the protective
strip. Unwind the paper roll past any glue residue.
4 Hold the roll so the paper feeds from the bottom of the roll.
5 Gently drop the paper roll into the printer tray.
Figure 5
Loading Paper Roll
6 Pull paper up past the glue residue.
20
VERIFONE CARBON INSTALLATION GUIDE
S ETUP
Installing or Replacing MSAM Cards
7 Close the printer door by swinging upward until the door clicks shut, allowing a
small amount of paper past the glue residue to extend outside the printer door.
(see Figure 6).
Figure 6
Closing Printer Door
NOTE
For paper ordering information, refer to Accessories and Documentation.
Installing or
Replacing MSAM
Cards
When you first receive your Verifone Carbon, you may need to install one or more
MSAM cards, or you may need to replace old cards.
CAUTION Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. Verifone recommends
using a grounded anti-static wrist strap.
NOTE
Verifone ships variants of the Verifone Carbon device for different markets. Your
unit may have different features described in this section.
To install or replace 1
MSAMs
Remove the power pack from the power outlet.
2 Place the unit upside down on a soft, clean surface to protect the display from
scratches.
VERIFONE CARBON INSTALLATION GUIDE
21
S ETUP
Installing or Replacing MSAM Cards
3 Hook your finger on the latch and lift the cover to access the MSAM card slot.
Figure 7
Opening the MSAM Cover
4 Remove any previously installed MSAM cards from the cardholder.
5 Install an MSAM card by carefully sliding it into the slot until it is fully inserted.
Figure 8
22
VERIFONE CARBON INSTALLATION GUIDE
Installing an MSAM Card
S ETUP
Connecting Optional Devices
6 Swing the MSAM cover down to secure it in place.
Figure 9
Connecting
Optional
Devices
Closing MSAM Cover
The Verifone Carbon device supports some peripheral devices designed for use
with electronic point-of-sale terminals.
CAUTION Before connecting any peripheral device, remove the power plug from the
terminal. Reconnect the power cord only after you are finished connecting the
peripheral device(s). For complete information about peripheral installation and
use, refer to the user documentation supplied with those devices.
Different terminals support different devices, so for more information about
optional devices, please contact your Verifone distributor.
Optional Device You can connect several devices to your Verifone Carbon. For reference, see To
Connections use the connection ports for the list of devices you can connect to the Verifone
Carbon.
You can use the MOD 10 RS-232 + USB/Mini-USB Multi-Communication dongle
(VPN CBL420-002-01-A and CBL420-002-02-A) as a PIN pad port or an RS-232
port, depending on the power source available.
NOTE
Make sure you replace the rear cover when all cables are installed. This provides
some protection to the cables and connectors. Do not carry the terminal by the
installed cables or pull the terminal about the by the cables. This may cause a
cable to be removed or damage the cables.
CAUTION Some devices (ECRs and some PIN pads) require a separate power source.
Before connecting to any device, remove the power cord from the Verifone
Carbon unit.
VERIFONE CARBON INSTALLATION GUIDE
23
S ETUP
Connecting the Terminal Power Pack
Contact your Verifone representative or visit the online store at
www.store.verifone.com for information on these devices.
Connecting ECRs to The Verifone Carbon supports electronic cash registers (ECRs).
the Verifone Carbon
The following illustration shows how to make a peripheral connection to the MultiCommunication port using the MOD 10 RS-232 + USB Multi-Communication
dongle (VPN CBL420-002-01-A)
Figure 10
Connecting the
Terminal Power
Pack
Sample ECR Connection
After connecting optional peripherals, prepare to connect the Verifone Carbon to
your power source.
CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the terminal matches the requirements specified on the bottom of
the terminal. (See Chapter 3, Technical Specifications, for detailed power supply
specifications.) Obtain the appropriately rated power supply before continuing
with troubleshooting.
NOTE
Plugging in the power pack to a power source automatically turns on the
terminal.
To connect the 1
terminal power pack
24
Remove the terminal rear cover to access the power port.
VERIFONE CARBON INSTALLATION GUIDE
S ETUP
Connecting the Terminal Power Pack
2 Insert the round barrel connector (see A in Figure 11) into the power port.
Figure 11
Power Connection
3 Connect the power adapter to the power brick (see B in Figure 11).
4 Plug the AC power pack into a wall outlet or powered surge protector.
WARNING Do not plug the power pack into an outdoor outlet or operate the terminal
I during a transaction may cause transaction data files
Disconnecting the power
not yet stored in
terminal memory to be lost.
To protect against possible damage caused by lightning strikes and electrical
outdoors.
surges, consider installing a power surge protector.
The screens activate when the device has power.
If the terminal comes pre-loaded with an application, this starts after the initial
Verifone copyright screen and usually displays its own copyright screen.
VERIFONE CARBON INSTALLATION GUIDE
25
S ETUP
Using the Smart Card Reader
Using the Smart
Card Reader
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
To conduct a smart 1
card transaction
Position a smart card with the contacts facing upward (see Figure 12).
2 Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
3 Remove the card only when the application indicates the transaction is
complete.
Figure 12
Inserting a Smart Card
CAUTION Leave the smart card in the card reader until the transaction is complete.
Premature card removal will invalidate the transaction.
Using the
Magnetic Card
Reader
The Verifone Carbon terminal supports credit or debit card transactions.
To conduct a credit or 1
debit card transaction
26
Position the card with the magnetic stripe oriented downward, facing the
reader.
VERIFONE CARBON INSTALLATION GUIDE
S ETUP
Using the Contactless Reader
2 To ensure a proper read of the magnetic stripe, swipe the card smoothly
through the reader in one direction (either to the left or to the right), as shown
in Figure 13.
Figure 13
Using the Magnetic Card Reader
3 Check the screen for confirmation of a successful transaction.
Using the
Contactless
Reader
Verifone Carbon provides a third alternative to paying for goods and services:
CTLS.
To perform a CTLS 1
transaction
Hold the card (within 4 cm) or gently tap against the surface of the contactless
antenna, marked by the logo
Figure 14
EV
IS
Conducting a Contactless Transaction
2 After you tap your card, the LEDs will light up and the buzzer will sound for
about 2 seconds, prompting you to remove your card.
VERIFONE CARBON INSTALLATION GUIDE
27
S ETUP
Using the Contactless Reader
28
VERIFONE CARBON INSTALLATION GUIDE
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the Verifone Carbon system.
Technical
Specifications
Refer to the following information on the power, weight, temperature, memory,
ports and other technical details about your Verifone Carbon system.
Swordfish Unit Power Requirements
•
Input power rating: 5 V DC, 2.2 A.
•
External universal-input 100-240 V AC, 0.5 A power supply, compliant with
Energy Efficiency.
Temperature
•
Operating Environment: 0°C to +50 °C (32 °F to 122 °F)
•
Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)
•
IS
RelativeE
humidity: 5% to 90% RH non-condensing
Memory
•
4GB RAM and 512MB Flash memory
Magnetic Stripe Card
•
Triple-track
•
Supports bi-directional card read, swipe speed at 10 IPS to 40 IPS
Smart Card Reader
•
Non-sliding
•
Card conserving plated landing contacts
CTLS Function
•
Verifone Carbon and
•
Verifone Carbon only
SAM Requirements
•
1 SAM slot
VERIFONE CARBON INSTALLATION GUIDE
29
S PECIFICATIONS
Technical Specifications
•
ID-000 format
Communication
•
WiFi
•
Bluetooth
Display
•
5-inch capacitive touch screen LCD (854 x 480)
•
Software controllable back-light
Tablet Unit Power Requirements
•
Input power rating: 11.6 V DC, 1.55 A.
•
External universal-input 18 W power supply, compliant with Energy Efficiency.
Temperature
•
Operating Environment: 0°C to +50 °C (32 °F to 122 °F)
•
Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)
•
Relative humidity: 5% to 90% RH non-condensing
•
Audio jack (audio and microphone)
•
Front- and Rear-facing cameras capable of barcode reading
•
SD Card slot
Audio and Video I
• 8- or 10-inch capacitive touch screen LCD (1280 x 800)
Communication
•
WiFi
•
Bluetooth
Sensors
•
Accelerometer (Gyroscope + Accelerometer)
•
Proximity
•
Light
•
GPS
•
SAR
Stand Unit Power Requirements
30
•
Input power rating: 24 V DC, 3.75 A
•
External universal-input 18 W power supply, compliant with Energy Efficiency.
VERIFONE CARBON INSTALLATION GUIDE
S PECIFICATIONS
Technical Specifications
Temperature
•
Operating Environment: 0°C to +50 °C (32 °F to 122 °F)
•
Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)
•
Relative humidity: 5% to 90% RH non-condensing
Communication
•
WiFi
•
Ethernet
•
•
Speed 10 Base-T /100 Base-TX
•
Compliant with IEEE802.3 LAN networks.
Dial modem
•
•
•
USB
•
Four USB2.0 high speed slots
•
Supports 5 V, 500 mA to external USB device
•
One micro USB type AB host port (OS downloads)
Multi-Communication port
•
•
V.92 standard supported, line speeds from 2400 Kbps to 56 Kbps.
Supports the MOD 10 RS-232 + USB/Mini-USB Multi-Communication
dongle.
Optional 3G or 4G
Printer Stand Unit Power Requirements
•
Input power rating: 24 V DC, 3.75 A
•
External universal-input 18 W power supply, compliant with Energy Efficiency.
Temperature
•
Operating Environment: 0°C to +50 °C (32 °F to 122 °F)
•
Non-Operating Environment: -20 °C to +70°C (- 4 °F to 158 °F)
•
Relative humidity: 5% to 90% RH non-condensing
Thermal Printer
•
Support 30 LPS for first 30 sec, and then printing speed will slow down to
meet 18 W power budget.
•
Supports 57 mm wide x 40 mm diameter paper roll
•
Out-of-Paper Sensor.
VERIFONE CARBON INSTALLATION GUIDE
31
S PECIFICATIONS
Technical Specifications
Communication
•
WiFi
•
Ethernet
•
•
Speed 10 Base-T /100 Base-TX
•
Compliant with IEEE802.3 LAN networks.
Dial modem
•
•
•
USB
•
Four USB2.0 high speed slots
•
Supports 5 V, 500 mA to external USB device
•
One micro USB type AB host port (OS downloads)
Multi-Communication port
•
•
V.92 standard supported, line speeds from 2400 Kbps to 56 Kbps.
Supports the MOD 10 RS-232 + USB/Mini-USB Multi-Communication
dongle.
Optional 3G or 4G
32
VERIFONE CARBON INSTALLATION GUIDE
CHAPTER 4
Maintenance and Cleaning
Your Verifone Carbon should be treated with care. It has no user-serviceable
parts.
The following suggestions will help you protect your warranty coverage.
•
Do not store the device in hot areas. High temperatures can shorten the
life of electronic devices, damage batteries and warp or melt certain
plastics.
•
Do not store the device in cold areas. When the device returns to its
normal temperature, moisture can form inside the device and damage
electronic circuit boards.
•
Do not drop, knock, or shake the device. Rough handling can break
internal circuit boards and fine mechanics.
•
Do not use harsh chemicals, cleaning solvents or strong detergents to
clean the device. Use only a soft, clean, dry cloth for cleaning.
O T
V NF
CAUTION
Additional
Safety
Information
These suggestions apply equally to your device, or any of its attachments or
accessories. If your device is not working properly, take it to the nearest Verifoneauthorized service provider for servicing or replacement.
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
The following is additional information for your safety in using this device.
Potentially When using the device in areas with potential risk of explosion, such as petrol
Explosive stations, follow the advice of all signs and instructions. If there has been a leak, do
Environments not use this device.
VERIFONE CARBON INSTALLATION GUIDE
33
M AINTENANCE AND C LEANING
Additional Safety Information
O T
V NF
34
VERIFONE CARBON INSTALLATION GUIDE
CHAPTER 5
Service and Support
For Verifone Carbon problems, contact your local Verifone representative or
service provider.
For device product service and repair information:
USA – Verifone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
•
International – Contact your Verifone representative.
O T
V NF
Service Returns
NOTE
•
Before returning the unit to Verifone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more card reading units for repair or replacement (U.S. customers only).
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
1 Gather the following information from the printed labels (see Figure •) on the
underside of each unit to be returned:
•
Product ID, including the model and part number. For example,
“M420-xxx-xx-xxx” and “PTID xxxxxxxx.”
VERIFONE CARBON INSTALLATION GUIDE
35
S ERVICE AND S UPPORT
Service Returns
•
Serial number (S/N xxx-xxx-xxx).
MODEL AND
SERIAL NUMBERS
O T
V NF
MODEL AND
SERIAL NUMBERS
ON
Figure 15
Information
I SLabels on Verifone Carbon and Printer Stand
2 Within the United
EStates, call Verifone toll-free at 1-800-834-4366.
3 Select the MRA option from the automated message. The MRA department is
open Monday to Friday, 8 A.M.–8 P.M., eastern time.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.).
36
•
Please address the fax clearly to the attention of the “Verifone MRA Dept.”
•
Include a telephone number where you can be reached and your fax
number.
VERIFONE CARBON INSTALLATION GUIDE
S ERVICE AND S UPPORT
Accessories and Documentation
•
NOTE
You will be issued MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each unit you return to Verifone, even if
you are returning several of the same model.
5 Describe the problem(s) and provide the shipping address where the repaired
or replacement unit must be returned.
6 Keep a record of the following items:
•
O T
V NF
Accessories and
Documentation
Assigned MRA number(s).
Connection Cables
•
Verifone serial number assigned to the unit you are returning for service or
repair (serial numbers are located on the top of the unit,
(see Figure •).
•
Shipping documentation, such as air bill numbers used to trace the
shipment.
•
Model(s) returned (model numbers are located on the Verifone label on the
top of the unit).
Verifone produces accessories and documentation for the card reader. When
ordering, please refer to the part number in the left column.
Verifone Online Store at www.store.verifone.com
•
USA – Verifone Customer Development Center, 1-800-834-4366,
Monday - Friday, 7 A.M. - 8 P.M., eastern time
•
International – Contact your Verifone representative
CBL159-312-01-A
RE
CBL420-002-01-A
Power Cables
Cleaning Kit
ON
I Scable for Ethernet connections.
VLAN
MOD 10 RS-232 + USB Multi-Communication
dongle
CBL420-002-02-A
MOD 10 RS-232 + Mini-USB MultiCommunication dongle
26264-01-R
Cash register cable, RJ45-SUBD9f, 1.0m.
26264-02-R
Cash register cable, RJ45-SUBD9f, 2.0m.
PWR420-001-01-A
18 W power pack.
02746
Verifone Cleaning Kit.
VERIFONE CARBON INSTALLATION GUIDE
37
S ERVICE AND S UPPORT
Accessories and Documentation
Documentation
VPN DOC420-001-EN
Verifone Carbon Certifications and Regulations Sheet
VPN DOC420-002-EN
Verifone Carbon Quick Installation Guide
VPN DOC420-004-EN
Verifone Carbon Reference Guide
VPN DOC179-005-EN
Verifone Carbon Printer Stand Certifications and
Regulations Sheet
VPN DOC420-008-EN
Verifone Carbon Security Policy
O T
V NF
38
VERIFONE CARBON INSTALLATION GUIDE
CHAPTER 6
Troubleshooting Guidelines
This chapter lists possible malfunctions that may occur while operating a Verifone
Carbon device and recommends appropriate corrective actions. If the problem
persists - even after performing the outlined guidelines, or if the problem is not
described, contact your local Verifone representative for assistance.
O T
V NF
NOTE
The unit comes equipped with tamper-evident labels. The reader contains no
user-serviceable parts. Do not, under any circumstance, attempt to disassemble
the unit. Perform only those adjustments or repairs specified in this guide. For all
other services, contact your local Verifone service provider. Service conducted by
parties other than authorized Verifone representatives may void any warranty.
CAUTION Using an incorrectly rated power supply may damage the unit or cause it to not
work properly. Before troubleshooting, ensure that the power supply used to
power the unit matches the specified requirements (see Specifications for
detailed power supply specifications). If not, obtain the appropriately rated power
supply before continuing with troubleshooting.
Blank Display
When the terminal display screen does not show correct or clearly readable
information:
•
•
•
•
Remove and reapply power to the terminal.
I Sand verify that the telephone line is properly
Check all cable connections
connected.
Check terminal power connection.
If the problem persists, contact your local Verifone service provider.
Terminal Does Use the following steps when the terminal does not dial out:
Not Dial Out • If you are using a telephone connection, check if the telephone line is plugged
correctly in the terminal port and in the telephone line socket.
•
Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•
Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•
Verify that a modem profile is present. The modem will not function without a
modem profile.
VERIFONE CARBON INSTALLATION GUIDE
39
TROUBLESHOOTING G UIDELINES
Printer Paper Jam
•
If your terminal shares the same network as your Internet, check that the
Internet connection is working.
•
If you are using a Wi-Fi connection, the terminal may be out of the Wi-Fi
range. If possible, move the terminal closer to the Wi-Fi router.
•
If your establishment uses the same modem or router to connect to a PC, you
should attempt to visit a web site to verify that the router or modem is working
properly.
•
Check if the Wi-Fi router or modem is turned on or plugged in and connected
to the telephone socket.
•
Test the router or modem by connecting an analogue telephone to the phone
line that the router or modem is using. Make sure there is a normal dial tone.
O T
V NF
•
Try rebooting your router, modem and/or terminal, disconnect the power cable
to the terminal and router. Wait approximately 30 seconds. Allow 60 seconds
for the terminal application to reboot and establish a connection with the
router.
•
If you are using an Ethernet connection, check if the Ethernet cable is
connected to the port on the terminal and to a working network port.
•
If the problem persists, contact your local Verifone service provider.
Printer Paper If paper jams inside the printer:
Jam 1 Open the printer door.
2 Remove the damaged paper from the paper roll.
3 Replace the paper roll and close the printer door.
higher-quality printer paper.I
IS
4 If the problem persists, it may be due to poor paper quality. Install a new roll of
CAUTION
Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer
to Accessories and Documentation.
Keypad Does If the on-screen keypad does not respond properly:
Not Respond • Check the terminal display. If it displays the wrong character or nothing at all
when you touch an on-screen character, follow the steps outlined in
Transactions Fail To Process.
40
•
If touching a screen command does not perform the expected action, refer to
the user documentation for that application to ensure you are entering data
correctly.
•
If the problem persists, contact your local Verifone representative.
VERIFONE CARBON INSTALLATION GUIDE
TROUBLESHOOTING G UIDELINES
Peripheral Device Does Not Work
Peripheral If any peripheral device (PIN pad or smart card reader) does not work properly:
Device Does Not • Check the power cord connection to the peripheral device.
Work
Transactions
Fail To Process
•
Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
•
The cable connecting the optional device to the terminal serial port may be
defective. Try a different serial cable. See Connecting Optional Devices.
•
If the problem persists, contact your local Verifone representative.
There are several reasons why the card reader may not be processing
transactions. Use the following steps to troubleshoot failures.
O T
V NF
Check the Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly. With the card reader, the black
magnetic stripe should face down.
•
If possible, process a transaction manually, using an external keypad, instead
of the card reader. If the manual transaction works, the problem may be a
defective reader.
•
If the manual transaction does not process, proceed to Check the Telephone
Line.
•
If the problem persists, contact your local Verifone representative.
ON
S several different smart cards to ensure the
Perform a test transactionIusing
problem is not a defective card.
Check the Smart Card Reader
•
•
Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•
Ensure the SAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see Installing or Replacing MSAM Cards).
•
If the manual transaction does not process, proceed to Check the Telephone
Line.
•
If the problem persists, contact your local Verifone representative.
Check the Telephone Line
•
Disconnect the telephone line from the terminal and connect it to a working
telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.
VERIFONE CARBON INSTALLATION GUIDE
41
TROUBLESHOOTING G UIDELINES
Printer Does Not Print
•
If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
•
If the telephone line works, contact your local Verifone representative for
assistance.
Printer Does Not If the printer does not work properly:
Print • Check terminal power connection.
•
Check if the printer is out of paper and that the roll is properly installed. Open
the printer door and install a new roll of paper or ensure that the roll is feeding
from the bottom.
O T
V NF
•
Verify that the paper roll is properly installed and the printer door securely
closed.
•
If the problem persists, contact your Verifone distributor or service provider.
Terminal Display If the display contains errors or does not power up:
Does not Show • Connect the terminal in to a known-good power supply (if you have one) to
Correct or
see if this clears the problem.
Readable
Information • If the problem persists, contact your local Verifone representative for
assistance.
42
VERIFONE CARBON INSTALLATION GUIDE
TROUBLESHOOTING G UIDELINES
Printer Blade Jams or Printer Door Can’t be Closed
Printer Blade
Jams or Printer
Door Can’t be
Closed
If the printer blade won’t retract or you can’t shut the printer door, exercise caution
in resolving these issues.
PRINTER BLADE
JAMMED IN
CUTTING POSITION
O T
V NF
PRINTER BLADE
RETRACTED IN
NORMAL POSITION
Figure 16
Jammed Printer Blade vs Retracted Blade
ON
procedures in this section to retract
I S the blade.
E steps do not resolve this issue, contact your
If the provided troubleshooting
WARNING Do NOT attempt to push the blade back to its retracted position. Use the
Verifone representative or send the unit in for repairs.
VERIFONE CARBON INSTALLATION GUIDE
43
TROUBLESHOOTING G UIDELINES
Printer Blade Jams or Printer Door Can’t be Closed
Use the following steps to return the printer blade back to its retracted position and
close the printer door:
•
Push the Printer Door Release button, as shown in the following illustration:
O T
V NF
Figure 17
Printer Door Release Button
•
When the printer blade does not return to its retracted position at once, press
the button again (without closing the printer door).
•
If pushing the Printer Door Release button while the printer blade is jammed
causes the Release button to lock up as well, “press the release button
against the printer main body and then push the button again.” Marco, please
let me know if this is a correct interpretation of your instructions. Thanks.
•
To return the movable blade to its retracted position faster, “operate the
release button while pressing down the release button.” Marco, please clarify
this, I don’t understand what this means. Thanks.
44
VERIFONE CARBON INSTALLATION GUIDE
CHAPTER 7
Port Pinouts
Verifone Carbon
Port Pinout
Definitions
This section contains port pinout information for the Verifone Carbon and Printer
Stand.
O T
V NF
Ethernet Port (LAN)
Connector
USB Pinout
Connector
PIN
Function
Description
TXD+
Transmit data +
TXD-
Transmit data -
RXD+
Receive data +
NC
No connection
NC
No connection
RXD-
Receive data -
NC
No connection
NC
No connection
Function
Description
+5 V
5 V USB Power (500 mA)
EDATAT
A3 DATA+
EM
Receptacle
PL
EV
PIN
GND
USB Host Signal USB Host Signal +
USB ID pin/Ground
Plug
NOTE
This USB Type-A port is part of the RS-232 + USB Multi-Communication dongle
(VPN CBL420-002-01-A).
VERIFONE CARBON INSTALLATION GUIDE
45
P ORT P INOUTS
Verifone Carbon Port Pinout Definitions
USB Mini-B Pinout
Connector
Receptacle
PIN
Function
Description
5V0
5 V USB Power
DATA-
USB Device Signal -
DATA+
USB Device Signal +
GND
USB Ground
Plug
NOTE
O T
V NF
This USB Mini-B port is part of the RS-232 + Mini-USB Multi-Communication
dongle (VPN CBL420-002-02-A).
TE
46
VERIFONE CARBON INSTALLATION GUIDE
EV
APPENDIX A
Caution and Warning Messages
Verifone Carbon
Caution and
Warning
Messages
Table 3
Products with UL/cUL certification include French translations of Caution and
Warning notices. The following table lists all notices found in the document, their
location and the equivalent French translations.
O T
V NF
Caution and Warning Messages
Notice
Chapter
Page
Caution
Setup
page
14
Warning
Setup
page
15
English Text
French Text
The terminal is not waterproof or
dustproof, and is intended for
indoor use only.
Le terminal est pas ĂŠtanche ou Ă  la
poussière, et est destinÊ à une utilisation
en intĂŠrieur.
Any damage to the unit from
exposure to rain or dust may void
any warranty.
Tout dommage Ă  l'unitĂŠ de l'exposition Ă 
la pluie ou à la poussière peut annuler la
garantie.
Do not use a unit that has been
tampered with or otherwise
damaged. This unit comes
equipped with tamper-evident
labels. If a label or component
appears damaged, immediately
notify the shipping company and
your Verifone representative or
service provider.
Ne pas utiliser une unitĂŠ qui a ĂŠtĂŠ altĂŠrĂŠ
ou endommagĂŠ. Cet appareil est ĂŠquipĂŠ
d' ĂŠtiquettes inviolables. Si une ĂŠtiquette
ou d'un composant semble endommagĂŠ,
avertissez immĂŠdiatement la compagnie
de navigation et votre reprĂŠsentant ou du
prestataire de services Verifone.
Warning
Setup
page
17
Do not connect the terminal to the
power supply until all the
peripherals are attached.
Ne pas connecter le terminal Ă 
l'alimentation jusqu'Ă  ce que tous les
pĂŠriphĂŠriques sont branchĂŠs.
Caution
Setup
page
19
Poor-quality paper can jam the
printer and create excessive paper
dust. To order high-quality Verifone
paper, refer to Accessories and
Documentation.
Papier de mauvaise qualitĂŠ peut
provoquer un bourrage et de crĂŠer
excessive de poussière de papier. Pour
commander - papier de haute qualitĂŠ
Verifone, consultez Accessoires et
documentation.
Store thermal paper in a dry, dark
area. Handle thermal paper
carefully: impact, friction,
temperature, humidity, and oils
affect the color and storage
characteristics of the paper.
Never load a roll of paper with
folds, wrinkles, tears, or holes at
the edges.
Gardez le papier thermique dans un
endroit sombre . Manipulez le papier
thermique attentivement: impact, friction,
la tempĂŠrature, l'humiditĂŠ et les huiles
affectent les caractĂŠristiques de couleur
et de stockage du papier.
Ne jamais charger un rouleau de papier
avec des plis, des larmes, ou des trous
sur les bords.
VERIFONE CARBON INSTALLATION GUIDE
47
C AUTION AND WARNING M ESSAGES
Verifone Carbon Caution and Warning Messages
Table 3
Caution and Warning Messages (continued)
Notice
Chapter
Page
Caution
Setup
page
21
To prevent the paper roll cover
from damaging the print roller,
always gently press down on the
printer dust cover to close it.
Pour ĂŠviter que le couvercle du rouleau
de papier d'endommager le rouleau
d'impression, toujours appuyez
doucement sur le capot de protection de
l'imprimante pour le fermer.
Caution
Setup
page
21
Observe standard precautions
when handling electrostatically
sensitive devices. Electrostatic
discharges can damage this
equipment. Verifone recommends
using a grounded anti-static wrist
strap.
Respecter les prĂŠcautions standard lors
de la manipulation des appareils
sensibles aux dĂŠcharges ĂŠlectrostatiques.
Les dĂŠcharges ĂŠlectrostatiques peuvent
endommager cet ĂŠquipement. Verifone
recommande d'utiliser un bracelet antistatique Ă  la terre.
Caution
Setup
page
23
Before connecting any peripheral
device, remove the power cord
from the terminal and ensure that
the green indicator LED is not lit.
Reconnect the power cord only
after you are finished connecting
the peripheral device(s). For
complete information about
peripheral installation and use,
refer to the user documentation
supplied with those devices.
Avant de connecter un pĂŠriphĂŠrique,
dĂŠbranchez le cordon d'alimentation de la
borne et de veiller Ă  ce que la LED tĂŠmoin
verte est pas allumĂŠ Rebranchez le
cordon d'alimentation seulement après
que vous avez terminĂŠ de connecter le
pĂŠriphĂŠrique (s) pĂŠriphĂŠrique. Pour des
informations complètes sur l'installation et
l'utilisation pĂŠriphĂŠrique, reportez-vous Ă 
la documentation utilisateur fournie avec
ces pĂŠriphĂŠriques.
page
23
Some devices (ECRs and some
PIN pads) require a separate
power source. Before connecting
to any device, remove the power
cord from the Verifone Carbon unit.
Certains appareils (ECR et quelques
claviers NIP) nĂŠcessitent une source
d'alimentation sĂŠparĂŠe. Avant de
connecter tout pĂŠriphĂŠrique, dĂŠbranchez
le cordon d'alimentation de l'unitĂŠ de
Verifone Carbon
Caution
Caution
English Text
O T
V NF
Setup
Setup
page
24
ON
S power
Using an incorrectlyIrated
supply may damage
the terminal or
cause it not to work as specified.
Before troubleshooting, ensure
that the power supply being used
to power the terminal matches the
requirements specified on the
bottom of the terminal. (See
Chapter 3, Technical
Specifications, for detailed power
supply specifications.) Obtain the
appropriately rated power supply
before continuing with
troubleshooting.
48
French Text
VERIFONE CARBON INSTALLATION GUIDE
Utilisation d'une alimentation mal classĂŠ
peut endommager le terminal ou de
l'empĂŞcher de travailler comme spĂŠcifiĂŠ.
Avant de dĂŠpannage, assurez-vous que
l'alimentation est utilisĂŠ pour alimenter le
terminal correspond aux exigences
spĂŠcifiĂŠes sur le fond de la borne. (Voir le
chapitre 3, CaractĂŠristiques techniques,
pour les caractĂŠristiques de
l'alimentation.) Obtenir l'alimentation
nominale appropriĂŠe avant de continuer
avec le dĂŠpannage.
C AUTION AND WARNING M ESSAGES
Verifone Carbon Caution and Warning Messages
Table 3
Caution and Warning Messages (continued)
Notice
Chapter
Page
English Text
French Text
Warning
Setup
page
25
Do not plug the power pack into an
outdoor outlet or operate the
terminal outdoors.
Ne pas brancher le bloc d'alimentation Ă 
une prise extĂŠrieure ou exploiter le
terminal Ă  l'extĂŠrieur.
Disconnecting the power during a
transaction may cause transaction
data files not yet stored in terminal
memory to be lost.
DĂŠconnexion de l' alimentation lors d'une
transaction peut entraĂŽner des fichiers de
donnĂŠes de transaction non encore
stockĂŠes dans la mĂŠmoire terminal pour
ĂŞtre perdu.
To protect against possible
damage caused by lightning
strikes and electrical surges,
consider installing a power surge
protector.
Caution
Setup
Pour se protĂŠger contre de possibles
dommages causĂŠs par la foudre et les
surtensions ĂŠlectriques, pensez Ă  installer
un protecteur de surtension.
O T
V NF
page
26
Leave the smart card in the card
reader until the transaction is
complete.
Laissez la carte Ă  puce dans le lecteur de
carte jusqu'Ă  ce que la transaction est
terminĂŠe.
Premature card removal will
invalidate the transaction.
Retrait prĂŠmaturĂŠ de la carte d'invalider la
transaction.
Caution
Maintenance
and
Cleaning
page
33
Never use thinner,
trichloroethylene, or ketone-based
solvents – they can deteriorate
plastic or rubber parts.
Ne jamais utiliser de diluant, le
trichlorÊthylène ou des solvants à base
de cĂŠtone - ils peuvent dĂŠtĂŠriorer les
pièces en plastique ou en caoutchouc.
Caution
Troubleshoot
ing
Guidelines
39
Using an incorrectly rated power
supply may damage the unit or
cause it to not work properly.
Before troubleshooting, ensure
that the power supply used to
power the unit matches the
specified requirements (see
Specifications for detailed power
supply specifications). If not, obtain
the appropriately rated power
supply before continuing with
troubleshooting.
Utilisation d'une alimentation mal classĂŠ
peut endommager l'appareil ou provoquer
sa ne fonctionne pas correctement. Avant
de dĂŠpannage, assurez-vous que
l'alimentation utilisĂŠe pour alimenter
l'unitĂŠ correspond aux exigences
spĂŠcifiĂŠes (voir spĂŠcifications pour les
caractĂŠristiques de l'alimentation ). Si
non, obtenir l'alimentation nominale
appropriĂŠe avant de continuer avec le
dĂŠpannage.
Caution
Troubleshoot
ing
Guidelines
page
40
Poor-quality paper may jam the
printer. To order high-quality
Verifone paper, refer to
Accessories and Documentation.
Papier de mauvaise qualitĂŠ peut
provoquer un bourrage. Pour commander
- papier de haute qualitĂŠ Verifone,
consultez Accessoires et documentation.
Warning
Troubleshoot
ing
Guidelines
page
43
Do NOT attempt to push the blade
back to its retracted position. Use
the procedures in this section to
retract the blade.
Ne pas tenter de pousser la lame dans sa
position rĂŠtractĂŠe . Utilisez les procĂŠdures
de cette section pour rĂŠtracter la lame .
If the provided troubleshooting
steps do not resolve this issue,
contact your Verifone
representative or send the unit in
for repairs.
Si les ĂŠtapes de dĂŠpannage fournies ne
permettent pas de rÊsoudre ce problème,
contactez votre reprĂŠsentant Verifone ou
envoyer l'appareil en rĂŠparation .
VERIFONE CARBON INSTALLATION GUIDE
49
$33(1',;$
FCC/ IC Wanring Statement
&DXWLRQDQG:DUQLQJ0HVVDJHV
FCC
THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS SUBJECT TO THE
3URGXFWVZLWK8/F8/FHUWLILFDWLRQLQFOXGH)UHQFKWUDQVODWLRQVRI&DXWLRQDQG
9HULIRQH&DUERQ
FOLLOWING TWO CONDITIONS:
(1) THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE, AND
:DUQLQJQRWLFHV7KHIROORZLQJWDEOHOLVWVDOOQRWLFHVIRXQGLQWKHGRFXPHQWWKHLU
&DXWLRQDQG
(2) THIS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED, INCLUDING INTERFERENCE THAT
ORFDWLRQDQGWKHHTXLYDOHQW)UHQFKWUDQVODWLRQV
:DUQLQJ
MAY CAUSE
UNDESIRED
OPERATION.
0HVVDJHV
9 1)
NOTE: THE GRANTEE IS NOT RESPONSIBLE FOR ANY CHANGES OR MODIFICATIONS NOT
EXPRESSLY&DXWLRQDQG:DUQLQJ0HVVDJHV
APPROVED BY THE PARTY RESPONSIBLE FOR COMPLIANCE. SUCH MODIFICATIONS
7DEOH
COULD VOID
THE USER'S
AUTHORITY TO(QJOLVK7H[W
OPERATE THE EQUIPMENT.
&KDSWHU
3DJH
1RWLFH
&DXWLRQ
)UHQFK7H[W
7KHWHUPLQDOLVQRWZDWHUSURRIRU
terminal est pas ĂŠtanche ou Ă  la
NOTE: This 6HWXS
equipment SDJH
has been
tested and found to comply withLethe
limits for a Class B digital

GXVWSURRIDQGLVLQWHQGHGIRU
poussière, et est destinÊ à une utilisation
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
LQGRRUXVHRQO\
en intĂŠrieur.
protection against harmful interference in a residential installation. This equipment generates
$Q\GDPDJHWRWKHXQLWIURP
Ă  l'unitĂŠ de l'exposition Ă 
uses and can radiate radio frequency
energy and, if not installedTout
and dommage
used in accordance
with the
H[SRVXUHWRUDLQRUGXVWPD\YRLG
la pluie ou à la poussière peut annuler la
instructions, may cause harmful interference to radio communications. However, there is no
DQ\ZDUUDQW\
garantie.
guarantee that interference will not occur in a particular installation. If this equipment does cause
:DUQLQJ
6HWXS
SDJH 'RQRWXVHDXQLWWKDWKDVEHHQ
Ne pas utiliser une unitĂŠ qui a ĂŠtĂŠ altĂŠrĂŠ
harmful interference to radio or television reception, which can be determined by turning the

WDPSHUHGZLWKRURWKHUZLVH
ou endommagĂŠ. Cet appareil est ĂŠquipĂŠ
equipment off and on, the userGDPDJHG7KLVXQLWFRPHV
is encouraged to try to correct the
interference
by one Si
orune
more
of
d' ĂŠtiquettes
inviolables.
ĂŠtiquette
the following measures:
HTXLSSHGZLWKWDPSHUHYLGHQW
ou d'un composant semble endommagĂŠ,
- Reorient or relocate the receiving
antenna.
ODEHOV,IDODEHORUFRPSRQHQW
avertissez immĂŠdiatement la compagnie
DSSHDUVGDPDJHGLPPHGLDWHO\
- Increase the separation between
the equipment and receiver. de navigation et votre reprĂŠsentant ou du
QRWLI\WKHVKLSSLQJFRPSDQ\DQG
de services
Verifone.
-Connect the equipment into an
outlet on a circuit different fromprestataire
that to which
the receiver
is
\RXU9HULIRQHUHSUHVHQWDWLYHRU
connected.
VHUYLFHSURYLGHU
-Consult the dealer or an experienced
radio/TV technician for help.
:DUQLQJ
6HWXS
SDJH

'RQRWFRQQHFWWKHWHUPLQDOWRWKH
(9
SRZHUVXSSO\XQWLODOOWKH
Ne pas connecter le terminal Ă 
l'alimentation jusqu'Ă  ce que tous les
pĂŠriphĂŠriques sont branchĂŠs.
CANADA
SHULSKHUDOVDUHDWWDFKHG
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to
&DXWLRQ
6HWXS
SDJH 3RRUTXDOLW\SDSHUFDQMDPWKH
Papier de mauvaise qualitĂŠ peut
the following two conditions:
(1) this device may not cause interference, and (2) this device must

SULQWHUDQGFUHDWHH[FHVVLYHSDSHU provoquer un bourrage et de crĂŠer
accept any interference, including
interference that may cause undesired operation of the device.
GXVW7RRUGHUKLJKTXDOLW\9HULIRQH excessive de poussière de papier. Pour
SDSHUUHIHUWR$FFHVVRULHVDQG
commander - papier de haute qualitĂŠ
WHPSHUDWXUHKXPLGLW\DQGRLOV
DIIHFWWKHFRORUDQGVWRUDJH
FKDUDFWHULVWLFVRIWKHSDSHU
thermique attentivement: impact, friction,
la tempĂŠrature, l'humiditĂŠ et les huiles
affectent les caractĂŠristiques de couleur
et de stockage du papier.
Le prĂŠsent appareil est conforme
aux CNR d'Industrie Canada applicables
aux appareils
radio et
'RFXPHQWDWLRQ
Verifone, consultez
Accessoires
exempts de licence. L'exploitation
est
autorisĂŠe
aux
deux
conditions
suivantes
(1)
l'appareil
ne
documentation.
6WRUHWKHUPDOSDSHULQDGU\GDUN
doit pas produire de brouillage,
et (2) l'utilisateur de l'appareil doit
accepter
toutthermique
brouillage
DUHD+DQGOHWKHUPDOSDSHU
Gardez
le papier
dans un
radioĂŠlectrique subi, mĂŞme si FDUHIXOO\LPSDFWIULFWLRQ
le brouillage est susceptible d'en compromettre
le
fonctionnement.
endroit sombre . Manipulez le papier
1HYHUORDGDUROORISDSHUZLWK
IROGVZULQNOHVWHDUVRUKROHVDW
WKHHGJHV
Ne jamais charger un rouleau de papier
avec des plis, des larmes, ou des trous
sur les bords.
9(5,)21(&$5%21,167$//$7,21*8,'(
50
$33(1',;$
&DXWLRQDQG:DUQLQJ0HVVDJHV
FCC & IC Warning statement (Printer stand)
FCC
3URGXFWVZLWK8/F8/FHUWLILFDWLRQLQFOXGH)UHQFKWUDQVODWLRQVRI&DXWLRQDQG
9HULIRQH&DUERQ
Printer Stand:
:DUQLQJQRWLFHV7KHIROORZLQJWDEOHOLVWVDOOQRWLFHVIRXQGLQWKHGRFXPHQWWKHLU
&DXWLRQDQG
This
equipment complies
with the FCC RF radiation exposure limits set forth for an
ORFDWLRQDQGWKHHTXLYDOHQW)UHQFKWUDQVODWLRQV
:DUQLQJ
uncontrolled environment. This equipment should be installed and operated with a
0HVVDJHV
minimum distance of 20cm between the radiator and any part of your body.
7DEOH
9 1)
&DXWLRQDQG:DUQLQJ0HVVDJHV
Industry Canada
1RWLFH
&KDSWHU
3DJH
(QJOLVK7H[W
)UHQFK7H[W
Printer Stand:
&DXWLRQ
6HWXS
SDJH 7KHWHUPLQDOLVQRWZDWHUSURRIRU
Le terminal est pas ĂŠtanche ou Ă  la
This equipment
should
be
installed
and
operated
with
minimum distance of 20cm

GXVWSURRIDQGLVLQWHQGHGIRU
poussière, et est destinÊ à une utilisation
between the radiator and LQGRRUXVHRQO\
any part of your body.
en intĂŠrieur.
$Q\GDPDJHWRWKHXQLWIURP
Tout dommage Ă  l'unitĂŠ de l'exposition Ă 
H[SRVXUHWRUDLQRUGXVWPD\YRLG
pluie for
ou Ă indoor
la poussière
annuler lathe
in the band 5150 -5250 MHz islaonly
usepeut
to reduce
DQ\ZDUUDQW\
garantie.
The device for operation
potential for harmful interference to co-channel mobile satellite systems.
:DUQLQJ
6HWXS
'RQRWXVHDXQLWWKDWKDVEHHQ
Ne pas utiliser une unitĂŠ qui a ĂŠtĂŠ altĂŠrĂŠ
WDPSHUHGZLWKRURWKHUZLVH
ou endommagĂŠ. Cet appareil est ĂŠquipĂŠ
High-power radars are allocated
as primary users (i.e. priority
users)
of theSibands
GDPDJHG7KLVXQLWFRPHV
d' ĂŠtiquettes
inviolables.
une ĂŠtiquette
HTXLSSHGZLWKWDPSHUHYLGHQW
ou d'un
composant
endommagĂŠ,
5250-5350 MHz and 5650-5850
MHz and that these radars
could
causesemble
interference
and/
ODEHOV,IDODEHORUFRPSRQHQW
avertissez immĂŠdiatement la compagnie
or damage to LE-LAN devices.
DSSHDUVGDPDJHGLPPHGLDWHO\
de navigation et votre reprĂŠsentant ou du
QRWLI\WKHVKLSSLQJFRPSDQ\DQG
prestataire de services Verifone.
\RXU9HULIRQHUHSUHVHQWDWLYHRU
VHUYLFHSURYLGHU
:DUQLQJ
6HWXS
SDJH

SDJH

'RQRWFRQQHFWWKHWHUPLQDOWRWKH
(9
SRZHUVXSSO\XQWLODOOWKH
SHULSKHUDOVDUHDWWDFKHG
&DXWLRQ
6HWXS
SDJH

3RRUTXDOLW\SDSHUFDQMDPWKH
SULQWHUDQGFUHDWHH[FHVVLYHSDSHU
GXVW7RRUGHUKLJKTXDOLW\9HULIRQH
SDSHUUHIHUWR$FFHVVRULHVDQG
'RFXPHQWDWLRQ
6WRUHWKHUPDOSDSHULQDGU\GDUN
DUHD+DQGOHWKHUPDOSDSHU
FDUHIXOO\LPSDFWIULFWLRQ
WHPSHUDWXUHKXPLGLW\DQGRLOV
DIIHFWWKHFRORUDQGVWRUDJH
FKDUDFWHULVWLFVRIWKHSDSHU
1HYHUORDGDUROORISDSHUZLWK
IROGVZULQNOHVWHDUVRUKROHVDW
WKHHGJHV
Ne pas connecter le terminal Ă 
l'alimentation jusqu'Ă  ce que tous les
pĂŠriphĂŠriques sont branchĂŠs.
Papier de mauvaise qualitĂŠ peut
provoquer un bourrage et de crĂŠer
excessive de poussière de papier. Pour
commander - papier de haute qualitĂŠ
Verifone, consultez Accessoires et
documentation.
Gardez le papier thermique dans un
endroit sombre . Manipulez le papier
thermique attentivement: impact, friction,
la tempĂŠrature, l'humiditĂŠ et les huiles
affectent les caractĂŠristiques de couleur
et de stockage du papier.
Ne jamais charger un rouleau de papier
avec des plis, des larmes, ou des trous
sur les bords.
9(5,)21(&$5%21,167$//$7,21*8,'(
51

Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Carbon
Installation Guide
Verifone Part Number DOC179-003-EN-A, Revision A.2

Source Exif Data:
File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.6
Linearized                      : Yes
Encryption                      : Standard V2.3 (128-bit)
User Access                     : Extract
Page Mode                       : UseOutlines
XMP Toolkit                     : Adobe XMP Core 4.0-c316 44.253921, Sun Oct 01 2006 17:14:39
Format                          : application/pdf
Creator                         : Verifone Product Documentation (VPD)
Description                     : Verifone Carbon
Title                           : Verifone Carbon Installation Guide (VPN DOC179-003-EN-A) Revision A.2
Subject                         : Verifone Carbon
Create Date                     : 2016:06:14 18:48:38Z
Creator Tool                    : FrameMaker 9.0
Modify Date                     : 2016:08:16 19:00:54+08:00
Metadata Date                   : 2016:08:16 19:00:54+08:00
Producer                        : Acrobat Distiller 9.0.0 (Windows)
Keywords                        : Verifone Carbon
Copyright                       : Verifone Inc.,
Document ID                     : uuid:fbb7d6c7-93d4-4eab-933b-4feef9e00a16
Instance ID                     : uuid:6bda4c26-84a6-4440-91c1-99ebd53090f4
Has XFA                         : No
Page Count                      : 52
Author                          : Verifone Product Documentation (VPD)
EXIF Metadata provided by EXIF.tools
FCC ID Filing: B32CARBON10

Navigation menu