Verifone MX870RFID Credit Card Verification System User Manual 23431

VeriFone Inc Credit Card Verification System 23431

Contents

Users Manual Part 1

Part Number 23431, Revision B.2VERIFONECONFIDENTIALTEMPLATE REV E Mx800 SeriesInstallation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of VeriFone, Inc.The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USAwww.verifone.comPart Number 23431, Revision B.2Mx800 Series Installation Guide© 2005 VeriFone, Inc.VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names ortrademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
MX800 SERIES INSTALLATION GUIDE 3CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Features Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Mx800 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Factory Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Smart Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Ethernet Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Polarized Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Speakers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Optional Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Contactless Reader Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Privacy Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Total Cost of Ownership. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10CHAPTER 2Installation Installing the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Installing Countertop Wedge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Stand Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Installing Optional Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Installing Smart Card Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Installing SAM Cards – Additional Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Installing Trim Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Multiport Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Disconnecting Multiport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Connecting ECR in Tailgate Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Connecting to a Host PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Connecting to the Ethernet LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Connecting to USB Host or Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Power Up with the Multiport Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Power Up without the Multiport Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22CHAPTER 3Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23CHAPTER 4Troubleshooting Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Serial Port Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CONTENTS4MX800 SERIES INSTALLATION GUIDETransaction Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26No Response From the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Gap in Captured Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26No Response From the Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27CHAPTER 5VeriFone Serviceand Support Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Optional I/O Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Support Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33CHAPTER 6Specifications Mx800 Series Terminal Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A
MX800 SERIES INSTALLATION GUIDE 5PREFACEThis guide is your primary source of information for setting up and installing the Mx800 Series family of terminals.IntendedAudience This guide is useful for anyone installing and configuring the Mx800 Series series terminals. Basic description of the terminal features are also provided.DocumentOrganization This guide is organized as follows:Chapter 1, Features, explains the features of the Mx800 Series series terminals.Chapter 2, Installation, explains the installation procedure of the Mx800 Series series terminals.Chapter 3, Maintenance, explains how to maintain your Mx800 Series series terminals.Chapter 4, Troubleshooting, provides trouble shooting guidelines, should you encounter a problem in terminal installation configuration.Chapter 5, VeriFone Service and Support, provides information on contacting your VeriFone representative or service provider. You will also find information on how to order accessories or documentation from VeriFone.Chapter 6, Specifications, provides information on power, environment and dimensions of the hardware.ConventionsUsed in ThisDocumentThe following table describes the conventions used:Table 1 Document ConventionsConvention MeaningBlue Text in blue indicates terms that are cross referenced.Italics Italic typeface indicates book titles or emphasis.ScreenText ScreenText format is used while specifying on screen text, such as text that you would enter at a command prompt, or to provide an URL.NOTE The pencil icon is used to highlight important information.CAUTION The caution symbol indicates hardware or software failure, or loss of data.
PREFACEAbbreviations6MX800 SERIES INSTALLATION GUIDEAbbreviations The following table describes the Abbreviations used: Table 2 AbbreviationsConvention MeaningECR Electronic Cash RegisterDUKPT Derived Unique Key Per TransactionMRA Merchandise Return AuthorizationLAN Local Area NetworkPED PIN Entry Device RFID Radio Frequency IdentificationSAM Security Access ModuleTIFF Tagged Image File FormatUSB Universal Serial BusVGA Video Graphics Array
VERIFONECONFIDENTIALTEMPLATE REV E MX800 SERIES INSTALLATION GUIDE 7CHAPTER 1FeaturesThis chapter presents an overview and feature list for the Mx800 Series. The Mx800 Series terminals are designed to offer multi-lane retailers outstanding flexibility with the help of the terminals' unique modular design. The terminals support a full line of payment and value-added applications such as loyalty or pre-paid cards. In addition, they are easy to use, secure, and highly reliable–backed by VeriFone's two decades of leadership in electronic payment.OverviewThe Mx800 Series terminal offers retailers the opportunity to efficiently mix the terminals within the same store or chain of stores–saving time and money on implementation, maintenance, and training. Mx800 SeriesMx800 Series terminals offer outstanding flexibility due to the modular design. Modules that can be added include: •Signature capture•EMV smart cardsNOTE VeriFone ships variants of the Mx800 Series for different markets. Your terminal may have a different configuration.Share the same architecture LinuxSimilar printed circuit boards.Many of the same IBM, NCR, or Multipay (PP201) applications.Upgrade modules Terminals in different locations can be equipped with different modules, as needed.Built-in upgradability protects a retailer's investment, allowing stores to adapt to changing trends.Different cabling and power suppliesReduces cost by simplifying implementation and maintenance.Same mounting stands and wedgesShare the same keyhole pattern for secure mounting.Similar footprint and “look and feel”Offers consistency and simplifies training.Mx800 Series is operated exclusively by touch screen.
FEATURESFeatures and Benefits8MX800 SERIES INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E •Ethernet/USB (Universal Serial Bus) connectivity. USB port supports devices such as an electronic cash register (ECR) or PC that uses a USB connection•Contactless smart cards using radio frequency identification (RFID) based on ISO 14443 standards.The terminals support a full line of payment capabilities and feature an easy-to-use ATM style interface to reduce clerk errors and speed checkout lanes.The Signature capture capability allows capture of virtual signatures, which are stored as tagged image file format (TIFF) files using capacitive touch technology.As the Mx800 Series terminal is operated exclusively by touch panel, VeriFone offers a signature capture stylus that uses capacitive touch screen technology. The Mx800 Series terminal is VeriFone's first 1/4 VGA payment devices. The terminals offer:•A crisp, color display and attractive, upscale appearance that appeals to many retailers.•Modular design that incorporates upgrade modules.•A long-lasting, scratch-resistant capacitive touch screen that allows consumers to make selections with their fingertip or electronic stylus.•Large display that handles signature capture, scrolling line item detail, regulatory disclosures, credit applications, and more. •Smallest footprint of any VGA product on the market.Features andBenefitsThe following are the features and benefits for Mx800 Series terminal:Table 3 Features and BenefitsFeatures BenefitOptional upgradable modules Lets retailers economically address today's needs, while adding capabilities as desired; protects investment.Safety glass touch panel Capacitive and electrostatic technologies highly effective; better response with fingertip and active stylus; scratch-resistant.Signature capture capability Speeds up customers through lanes; allows digital storage and retrieval-lowering costs.Triple-track magnetic card readerLogically oriented for improved read rates; handles all mag-stripe cards, including driver's licenses.Smart card reader/writer Accepts chip cards conforming to the latest global standards (EMV 4.0)Visa PED-compliant PINpad Virtual PINpad complies with Visa regulations for improved security. 1/4 VGA display High resolution (320 x 240 pixels), 1/4 VGA color display; attractive, modern, upscale, and highly readable.
FEATURESFactory OptionsMX800 SERIES INSTALLATION GUIDE 9VERIFONECONFIDENTIALTEMPLATE REV E Factory OptionsFactory options are available for the Mx800 Series terminal depending on your terminal needs.Smart Card ModuleThe smart card module fully conforms to global EMV standards, allowing consumers to use smart cards to complete the transactions under guidelines originally formulated by Europay, MasterCard, and Visa (EMV). Smart cards are increasing in popularity in many regions worldwide. They can be used for payment transactions as well as for a wide array of value-added applications such as loyalty, gift card, and pre-pay cards.Ethernet ModuleThe Ethernet module allows you to connect Ethernet-based LANs for high-speed data transfer. It has a broad range of applications which include streamlining the back-end clearing, and settlement, or to efficiently capture consumer data at the POS. Polarized ScreenPolarized screen prevents a non-user from viewing the display screen information from an angle unless the user is directly in front of the display.SpeakersThe Mx800 Series terminal has built-in speakers for tones, prompts and music line-out port available to drive external powered speakers.Privacy screen PED-compliant privacy screen, protecting the consumer's PIN entry.Sophisticated security protectionsIncludes 3DES encryption, Master Key/Session Key and Derived Unique Key Per Transaction (DUKPT) key management; also incorporates VeriShield file authentication and tampering safeguards to minimize fraud.32-bit microprocessor Streamlines processing, even on complex transactions; keeps lanes moving.16 MB of memory (16 MB of flash)Ample memory to support multiple payment and value-added applications simultaneously.Ethernet/USB connectivity Allows LAN connections for high-speed data transfer and back-end clearing, and settlement; supports connections to ECRs and PCs using USB or Ethernet.RS-232/RS-485 ports Provides connectivity for ECRs in tailgate mode using RS-485, and for peripherals such as printers and bar code scanners using RS-232.Audio Includes output jacks for external speakers. Table 3 Features and Benefits (Continued)Features Benefit
FEATURESOptional Modules10 MX800 SERIES INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E OptionalModulesThe Mx800 Series terminal offers upgradable modules that can be installed in the factory or upgraded after distribution to the field. All modules can be installed easily and efficiently. Complete installation instructions are found in the Installing Optional Modules section.Contactless ReaderModuleThe optional contactless smart card module incorporates RFID technology based on the ISO 14443 worldwide standard. The “tap-and-go” design conforms to AMEX and MasterCard specifications. Smart cards are read when it is placed in close proximity – 1 to 3.9 in. (2.5 to 10 cm) – to the reader, reducing wear and tear on card readers and cards. Contactless readers can be used to support any number of payment and value-added applications. See Installing Optional Modules for more information.Privacy ScreenThe Mx800 Series series terminals includes an optimal, PED-compliant privacy screen to protect the customer’s PIN entry. See I/O Module for installation procedures.NOTE Install VeriFone's Mx800 Series terminal privacy shield to ensure compliance with ISO 9564 standards and Visa PED requirements.
FEATURESApplicationsMX800 SERIES INSTALLATION GUIDE 11VERIFONECONFIDENTIALTEMPLATE REV E Figure 1 Mx870 Terminal with Privacy ShieldApplicationsStandard payment applications are available from VeriFone to interface with most ECR's. Applications for the two families of terminals are written using a C based programming language. These programs can be downloaded directly from an ECR, another terminal, or a development PC using the Mx800 Series terminal system modes. Terminal system mode can also be used for diagnostics, changing the password, and Master Key injection. For further information on system mode, see Chapter 4.Total Cost ofOwnershipMx800 Series terminal have been designed to be flexible and “future proof', delivering an exceptional total cost of ownership.The modular terminals can be configured at the factory or in the field by a trained technician. The terminals can be purchased with necessary modules equipped to meet today's requirements and other capabilities can be added as and when needed. This can include modules with Ethernet and USB connectivity, signature capture, EMV 4.0 Type Approved smart card support, or contactless smart card support.NOTE "The tester will verify the physical properties of the privacy screen. The privacy screen of an attended device shall provide protection as described in Appendix A, section A.1 of this document. Alternatively, the vendor may use less restrictive privacy shield criteria provided that the vendor supplies rules and guidance as to how the visual observation is to be deterred by the environment in which the PED is installed. These rules shall be binding for the organization placing the PED into the environment, e.g., the acquirer or merchant. If the vendor gives rules for an external physical privacy shield, then the vendor shall provide a demo/sample with the appropriate dimensions. The tester shall examine the information to verify the assertions of the vendor. The tester shall consider the examples included in Appendix A, section A.2, of this document when evaluating the vendor's visual observation deterrence rules. The user (acquirer or merchant) instructions provided by the vendor shall clearly state the acquirer or merchant must meet the implementation criteria or else deploy PEDs meeting the criteria defined in Appendix A, section A1."
FEATURESTotal Cost of Ownership12 MX800 SERIES INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E The flexibility and versatility of the terminal allow retailers to use terminals with different capabilities in different stores or locations. It also makes it easy and economical to adapt changing needs or technology over time-for example, with modules that support next-generation scanning technologies or biometrics for check cashing-that can be installed in the future.
VERIFONECONFIDENTIALTEMPLATE REV E MX800 SERIES INSTALLATION GUIDE 13CHAPTER 2InstallationThis chapter describes the terminal installation procedure mainly as:•Installation instructions.•Connection examples.Installing theDeviceThis section presents Mx800 Series terminal installation guidelines.Unpacking the Shipping CartonFigure 2 Example of Terminal Product ComponentsNOTE •Inspect the shipping carton and contents for shipping damage (Figure 2). If the Mx800 Series series terminal or any other component appears damaged, immediately file a claim with the shipping company and notify your terminal provider. •Do not use a damaged terminal. CABLETIE-DOWNSTRAP ANDSCREWSTYLUSANDTETHERSIDEMOUNTINGHOLSTER
INSTALLATIONInstalling the Device14 MX800 SERIES INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E Follow these steps to unpack the carton:1With the shipping carton right side up, open the top and remove all items from the carton:•Cable tie-down strap and screw•Stylus, tether, and mounting holster2Remove the protective plastic wrap from the display or other components.3Place the components on a table or countertop.4Save the shipping carton and packing material for repacking or moving in the future.Selecting a Location1Select a location for the Mx800 Series series terminal convenient for the user and merchant that offers adequate ventilation and protection.2Place the Mx800 Series terminal on a flat surface, such as a table or countertop or mount on a mounting stand supplied by VeriFone. Avoid areas with:•Excessive heat or dust•Oil or moisture•Devices that cause excessive voltage fluctuations or electrical noise, such as air conditioners, fans, electric motors, neon signs, or high-frequency security devices.•Direct sunlight or objects that radiate heat3Locate the peripheral conveniently in relation to power and ECR or LAN connections. The power pack cable is approximately 1.8 meters (6 feet) long.4Before connecting the terminal to the power supply, complete the installation by connecting all the cables (see Connecting the Device and Power Up with the Multiport Cable).WARNINGThe Mx800 Series terminal is designed for indoor use only.WARNING Do not use this product near water, including a bathtub, wash bowl, kitchen sink, or laundry tub. Do not use in a wet basement or near a swimming pool.
INSTALLATIONInstalling the DeviceMX800 SERIES INSTALLATION GUIDE 15VERIFONECONFIDENTIALTEMPLATE REV E InstallingCountertop WedgeThe countertop wedge raises the rear by 10% angle of the Mx800 Series series terminal to make easy use of the display (Figure 3). Figure 3 Countertop Wedge: Rear View of the Mx800 Series terminalTo install the countertop wedge:1Align the pins in the countertop wedge with the two key holes on the bottom of the Mx800 Series series terminal (Figure 4).2Slide the countertop wedge firmly into position.3Route the multiport cable through the races in the countertop wedge or through the races underneath the wedge.Figure 4 Installing the Countertop Wedge of Mx800 Series Series
INSTALLATIONInstalling the Device16 MX800 SERIES INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E Stand MountIn most retail spaces, the Mx800 Series terminal is mounted on a stand mount. To stand mount the Mx800 Series series terminal:1Install the stand mount on the countertop in the desired lane over an appropriate hole to thread the wiring connections through.2Thread all wiring connections through the center of the stand mount.3Make all wiring connections.4Attach cable tie-down strap with the supplied screw.5Align and seat the three pins on the top plate of the stand mount platform with the three key-hole slots on the bottom of the Mx800 Series terminal (Figure 5).Figure 5 Aligning Mx800 Series Terminal with the Typical Mounting Plate.6Slide the Mx800 Series terminal down until the unit seats securely (Figure 6).Figure 6 Mx800 Series Terminal mounted.
INSTALLATIONInstalling Optional ModulesMX800 SERIES INSTALLATION GUIDE 17VERIFONECONFIDENTIALTEMPLATE REV E InstallingOptionalModulesThis section presents installation procedures for the Mx800 Series terminal’s optional modules. The Mx800 Series terminal model you have, may already have some of these options. Modules can be installed at the factory or in the field.Installing SmartCard ModulesThe following are the steps required to install optional I/O modules:1Loosen the module retaining screw on the bottom of the Mx800 Series (Figure 7) until the old module can slide out.Figure 7 Removing the Old I/O Module2Slide the smart card module into place (Figure 8) and secure the retaining screw.Figure 8 Installing the Smart Card ModuleNOTE The retaining screws are captive, which means they do not actually separate from their seats, but only from the mounting hole.
INSTALLATIONInstalling SAM Cards – Additional Steps18 MX800 SERIES INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E Installing SAMCards –Additional StepsThe following are the additional steps required to install SAM cards once the first two steps of installation is completed.Often merchants are issued SAM cards to run small applications, such as loyalty programs. SAM cards are only used with Mx800 Series terminal Smart Card configurations.1Remove the power cord and/or battery from the terminal.2Place the terminal upside down on a soft, clean surface to protect the lens from scratches.3Remove the SAM compartment door screw and rotate the door up and back to access the SAM cardholders.4Remove any previously installed SAM card by sliding the card from the MSAM cardholder.5Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted.Installing TrimPlateThe Mx800 Series terminal can be fitted with interchangeable trim plates to customize the appearance of the terminal.1Insert the trim plate by lining up the three notches of the face plate into the unit.2Firmly snap the top part of the trim plate to secure the new trim plate.Figure 9 Installing the trim plate.NOTE Before inserting the SAM card, position it with the card’s gold contacts facing the smart car reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the SAM card is positioned correctly. The SAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The SAM compartment door will not close properly if the SAM cards are installed incorrectly.
INSTALLATIONConnecting the DeviceMX800 SERIES INSTALLATION GUIDE 19VERIFONECONFIDENTIALTEMPLATE REV E Connecting theDeviceBrief descriptions of possible Mx800 Series terminal device connections and the power pack connection are provided in this section. For complete information about installing and using an optional device, refer to the user documentation supplied with that device. For a list of compatible cables for these connections, see Accessories.Multiport CableThe Mx800 Series terminal uses a multiport cable (Figure 10) to make most connections, including connections to •an ECR,•an RS-485 LAN, or •a development/host PC.Ethernet LAN and USB connections are made using the Installing Optional Modules option.Figure 10 Multiport Cable: Front and RearDisconnectingMultiportThe following are the precautions taken at the time of disconnecting the Multiport:•Improper installation or removal of the terminal connector may permanently damage the Mx800 Series.•Do not force the terminal connector into place. •Always make sure all of the pins are lined up in correct parallel fashion before applying light pressure to snap the terminal connector into place.•Do not attempt to remove the terminal connector by pulling directly on the cable. Instead, firmly grasp the sides of the terminal connector with thumb and forefinger, then pull straight away at the same angle the connector on the terminal is facing.•Disconnecting the power source during transaction processing may cause loss of transaction data. WARNING Before connecting the Mx800 Series terminal, ensure all units are not connected to a power source. Unplug all power packs from the wall jack.
INSTALLATIONConnecting the Device20 MX800 SERIES INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E Connecting ECR inTailgate ModeTo connect an ECR to the Mx800 Series terminal (see Figure 11):1Insert the multiport cable into the rear of the ECR.2Insert the multiport cable plug into the bottom socket on the Mx800 Series terminal, as shown in Figure 11.Figure 11 Example ECR ConnectionConnecting to aHost PCTo connect the Mx800 Series terminal to a development PC. See Figure 12Figure 12 Host PC Connection
INSTALLATIONPower Up with the Multiport CableMX800 SERIES INSTALLATION GUIDE 21VERIFONECONFIDENTIALTEMPLATE REV E Connecting to theEthernet LANTo connect the Mx800 Series terminal to an Ethernet LAN through the 10BaseT port, using a standard Ethernet cable, insert the LAN cable from the LAN router or hub into the 10Base-T port on the bottom of the Mx800 Series terminal.Connecting to USBHost or HubConnecting to a USB host or hub requires a VeriFone USB cable (VPN 22982-xx). To connect to a USB host or hub:1Insert the modular plug on the USB cable into the USB jack.2Route the cable through the slots to the desired exit side.3Plug the other end of the USB cable into the USB host or hub.Power Up withthe MultiportCableThis section describes how to connect the Mx800 Series terminal to a power source with the multiport cable. If connected to an ECR, the Mx800 Series terminal gets power from the ECR.1Make all other connections before connecting the power pack.2Insert the multiport cable connector into the port on the back of the Mx800 Series terminal (see Figure 13). 3Route the cable through the slots to the desired exit side.4Plug the power pack into an indoor electrical power outlet (Figure 13).Figure 13 Power Pack ConnectionIf no application is installed in the terminal, the message DOWNLOAD NEEDED displays for a moment, then the main Mx800 Series terminal screen displays. An application-specific prompt displays when an application executes.NOTE The Mx800 Series series terminal can be connected to an ECR through the USB cable. When connected through a USB cable, the Mx800 Series series terminal gets power through the USB cable and does not require the multiport cable.WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors.
INSTALLATIONPower Up without the Multiport Cable22 MX800 SERIES INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E Power Upwithout theMultiport CableThis section describes connecting the Mx800 Series terminal to a power source when no multiport cable is required.Use the following guidelines when Mx800 Series terminal is connected to power:1Make all the cable connections before connecting the power cable.2Insert the modular power connector either into the USB or 10Base-T port, whichever is available.3Plug the power pack into an indoor electrical wall outlet.NOTE If connected to an ECR using a USB cable, the Mx800 Series terminal gets power from the ECR.
VERIFONECONFIDENTIALTEMPLATE REV E MX800 SERIES INSTALLATION GUIDE 23CHAPTER 3MaintenanceThe Mx800 Series terminal has no user-maintainable parts.Cleaning theTerminalTo clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a VeriFone Cleaning Kit. For further details refer to 02746-01 VeriFone Cleaning Kit.Smart CardReaderDo not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider. WARNING Never use thinner, trichloroethylene, or ketone-based solvents – they may deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the display.NOTE The smart card implementation is a proprietary hardware solution that has no serviceable parts.
MAINTENANCESmart Card Reader24 MX800 SERIES INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E
VERIFONECONFIDENTIALTEMPLATE REV E MX800 SERIES INSTALLATION GUIDE 25CHAPTER 4TroubleshootingDuring normal, day-to-day operation of your Mx800 Series series terminal, it is possible that minor malfunctions can occur. Following are some examples of possible problems, and steps to resolve them. VeriFone follows stringent quality control standards in the manufacture of Mx800 Series terminals. Each unit that leaves the factory receives numerous tests to ensure quality and reliable operation. However, should you encounter a problem in operation, read this section for possible causes and solutions.The troubleshooting guidelines provided in this section identify various problems and suggest appropriate corrective action(s). If you have problems operating your Mx800 Series terminal, please read through these troubleshooting examples. If the problem persists or if it is not described below, contact your local VeriFone representative for assistance.Blank DisplayThe following are the corrective steps taken if the terminal display does not show correct or readable information:1Check all cable connections.2If the problem persists, contact your local VeriFone representative for assistance.Serial Port Does NotWorkThe following are the corrective steps taken if the serial port does not work:1Check that the device connected to the serial port of the multiport cable of the Mx800 Series terminal has power and is functioning correctly. If possible, perform a self-test on the device.2The cable connecting the optional device to the Mx800 Series terminal serial port may be defective. Try a different serial cable.3If the problem persists, contact your local VeriFone representative for assistance.NOTE •Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone distributor or service provider. Service conducted by parties other than authorized VeriFone representatives may void the product warranty.•The Mx800 Series terminal comes equipped with tamper-evident labels. Do not, under any circumstance, attempt to disassemble the terminal.
TROUBLESHOOTING26 MX800 SERIES INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E Transaction Fail toProcessThe following are the corrective steps taken if the terminal does not process the transaction:There are several possible reasons why the terminal may not be operating correctly or processing transactions. To check the most likely causes, follow the steps below.Step 1: Check themagnetic card reader 1Make sure you are swiping cards correctly with the Mx800 Series terminal. The Mx800 Series terminal reader, the black magnetic stripe on the card should face down.2Perform a test transaction using several different magnetic stripe cards to ensure the problem is not a defective card.3Process a transaction manually using the touch screen instead of the card reader. If the manual transaction works, the problem may be a defective card reader. Contact your VeriFone distributor or service provider.4If the manual transaction does not work, proceed to Step 3.Step 2: Check thesmart card reader 1Make sure you are inserting the cards correctly with the Mx800 Series terminal smart card reader. The chip on the card should face down and inward.2Perform a test transaction using several different smart cards to ensure that the problem is not with the card.3Ensure any MSAM cards are correctly inserted and the cardholders are properly secured.4If the problem persists, contact your VeriFone distributor or service provider.Step 3: Check thecable connections 1Ensure that all cables are correctly connected.If cables are connected properly:2Check that the cable is in working order by connecting a known good cable. If transactions process with this cable, replace the bad cable.3If the problem persists, contact your local VeriFone representative for assistance.No Response Fromthe StylusThe following are the corrective steps taken if the terminal does not respond to the stylus inputs:1Check the documentation to ensure that the terminal supports stylus.2Unplug the stylus that does not respond and connect a known working stylus.3If the problem persists, contact your local VeriFone representative for assistance.Gap in CapturedSignatureThe following are the corrective steps taken if there is a gap in captured signature:1Ensure that the stylus is pressed hard during signature capture.
TROUBLESHOOTINGMX800 SERIES INSTALLATION GUIDE 27VERIFONECONFIDENTIALTEMPLATE REV E 2If the problem persists, contact your local VeriFone representative for assistance.No Response Fromthe Touch PanelThe following are the corrective steps taken if the Touch Panel does not respond or gives an incorrect response.1Make sure you power off and power on.2If the problem persists, contact your local VeriFone representative for assistance.NOTEKeep your hands away from the touch panel while terminal powers up.
TROUBLESHOOTING28 MX800 SERIES INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E
VERIFONECONFIDENTIALTEMPLATE REV E MX800 SERIES INSTALLATION GUIDE 29CHAPTER 5VeriFone Service and SupportFor Mx800 Series terminal problems, contact your local VeriFone representative or service provider. For Mx800 Series product service and repair information:•USA – VeriFone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST•International – Contact your VeriFone representative.Return aTerminal forServiceBefore returning the Mx800 Series terminal to VeriFone, obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more Mx800 Series Series terminals for repair or replacement (U.S. customers only). 1Gather the following information from the printed labels (see Figure 14) on the bottom of each Mx800 Series terminal to be returned:•Product ID, including the model and part number.•Serial number (S/N xxx-xxx-xxx)2Within the United States, call VeriFone toll-free at 1-800-834-9133.3Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–7 P.M., EST.NOTE For International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement.WARNING Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment, other than the simple cleaning processes discussed in Chapter 3. Instead, contact your local VeriFone distributor or service provider for assistance. Failure to comply can invalidate the product warranty.WARNING This terminal comes equipped with a tamper-evident label. This Tamper Warning label covers a screw hole on the case bottom and indicates if an unauthorized party has opened the terminal case. Opening the case will make the terminal inoperable and void the product warranty!
VERIFONE SERVICE AND SUPPORTReturn a Terminal for Service30 MX800 SERIES INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E 4Give the MRA representative the information gathered in step 1.If the list of serial numbers is long, fax the list, along with the information gathered in step 1, to the MRA department at 727-953-4172.•Please address the fax clearly to the attention of the “VeriFone MRA Dept.”•Include a telephone number where you can be reached, as well as your fax number.•You will be issued MRA number(s) and the fax will be returned to you. 5Describe the problem(s).6Provide the shipping address where the repaired or replacement unit must be returned.7Keep a record of the following items:•Assigned MRA number(s).•VeriFone serial number assigned to the Mx800 Series terminal you are returning for service or repair (terminal serial numbers are located on the bottom of the unit (see Figure 14).•Shipping documentation, such as air bill numbers used to trace the shipment.NOTE One MRA number must be issued for each Mx800 Series terminal returned to VeriFone, even if you are returning the same model several times.
VERIFONE SERVICE AND SUPPORTAccessoriesMX800 SERIES INSTALLATION GUIDE 31VERIFONECONFIDENTIALTEMPLATE REV E •Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Mx800 Series terminal).NEEDS UPDATED IMAGEFigure 14 Product Information Labels AccessoriesAccessories for the Mx800 Series are listed below. When ordering, please refer to the part number in the left column. Optional I/OModulesOptionalAccessoriesCablesXX in part numbers indicates different cable lengths, as follows:TBDTBD Ethernet22647-XX (TBD) Trim Plate22648-01 (TBD) Privacy Shield22967-01 (TBD) Countertop wedge23294-01 (TBD) Privacy shield 23323-01 (TBD) StylusXX = Length Metric Length Feet00 0.36 m 1.2’01 1.0 m 3.3’02 2.0 m 6.6’03 3.0 m 9.8’05 5.0 m 16.4’
VERIFONE SERVICE AND SUPPORTAccessories32 MX800 SERIES INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E Mx800 Series Terminal CablesMini-DIN Style Multiport CablesAdditional CablesTable 4 Multiport CablePart Number DescriptionTBD RedTBD GreenTBD BlueTBD BlackTable 513984-XX 1 6/8-pin mini-DIN serial port and 2 ECR tailgates; flying lead to connect to ECR17820-XX 2 serial port; 1 ECR port17881-XX 2 serial ports; flying lead to connect to ECR17882-XX 1 serial port and 1 5-pin LAN port; flying lead to connect to ECR17883-XX 2 serial ports; RJ11 flying lead to connect to LAN17884-XX 3 serial ports; no flying lead17885-XX 3 serial ports; D89F serial port flying lead to connect to PCNOTE Use standard Ethernet cables (MOD8-MOD8) to complete the 10Base-T connection.00124-03 Telco cable; Mx800 Series to RJ11 phone jack05602-00 RJ45-DB9; Mx800 Series to PC AT07042-XX RJ45-RJ11; Mx800 Series to PINPad22089-XX RJ45-SDL8; Mx800 Series to IBM ECR 46xx (port 5A)22090-XX RJ45-SDL4; Mx800 Series to IBM 46xx ECR (SDL4 port)22091-XX RJ45-8-pin Mini DIN; Mx800 Series to printer 250, 900, or 35522092-XX RJ45-RJ45; Mx800 Series to VeriFone terminal22093-XX RJ45-SDL8; Mx800 Series to IBM ECR 46xx (port 5B)22172-XX RJ45-SDL8; Mx800 Series to IBM ECR keyboard (SDL8 port)22982-XX Mx800 Series USB to PC USB
VERIFONE SERVICE AND SUPPORTAccessoriesMX800 SERIES INSTALLATION GUIDE 33VERIFONECONFIDENTIALTEMPLATE REV E DocumentationWhen ordering, please refer to the part number in the left column.Support PackagesWhen ordering, please refer to the part number in the left column.22934 Omni 7000MPD Quick Installation Guide22936 Omni 7000MPD Signature Capture/Touch Screen Module Quick Installation Guide23255 Omni 7100MPD Quick Installation Guide23432 Omni 7xxx Series Programmers Guide23433 Omni 7xxx Series Reference Manual23434 Omni 7xxx Series I/O Module Quick Installation GuideP006-277-xx-MK Mx800 Series Programmers Support Package KitP006-278-xx-MK Mx800 Series Programmers Support Package Kit
VERIFONE SERVICE AND SUPPORTAccessories34 MX800 SERIES INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E
VERIFONECONFIDENTIALTEMPLATE REV E MX800 SERIES INSTALLATION GUIDE 35CHAPTER 6SpecificationsMx800 SeriesTerminalSpecificationsShipping weight: 1.08 kg (2.38 lb); includes terminal, cable tie down strap and screw, and quick installation guide. Table 6 Mx800 Series Terminal SpecificationsPower •Peripheral power requirements: DC power pack: 12 V DC at 1.0 A•Power pack requirements:120 V AC at 60 Hz (U.S.)Environmental •Operating temperature: 0° to 40° C (32° to 104° F)•Storage temperature: – 18° to + 66° C (0° to 150° F)•Humidity: 15% to 95% relative humidity; no condensationDimensions Base Unit•Height: 153 mm (6.0 inches)•Width: 192 mm (7.5 inches)•Depth: 52 mm (2 inches)Weight •Terminal weight: 0.71 kg (1.56 lb)
SPECIFICATIONSMx800 Series Terminal Specifications36 MX800 SERIES INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E
MX800 SERIES INSTALLATION GUIDE AVERIFONECONFIDENTIALTEMPLATE REV E INDEXAAccessoriesOptional 31Optional I/O Modules 31Applications 10CconnectingECR in Tailgate mode 20Ethernet LANEthernet LAN 21Host PC 20hub 21multiport cablemultiport cable 19USB host 21Ddisconnectingmultiport cablemultiport cable 19displaytroubleshooting 25EECRTailgate mode 20Ethernet 9FFactory Options 9factory optionsethernet/USB module 9polarized screen 9smart card module 9speakers 9Features 7Mx800 Series 7Spectrum Mx800 Series 8Iinstallationunpacking 13installingcountertop wedge 15optional modules 17SAM cards 18selecting a location 14smart card modules 17stand mount 16trim plate 18Mmaintenance 23cleaning the terminal 23returning a terminal for repair or replacement 29smart card reader 23multiport cablepower up 22Mx800 Seriesfeatures and benefits 8maintenance 23overview 7OOptional AccessoriesCables 31Optional Modules 9Contactless Reader Module 10optional modules 10privacy shield 10signature capture 10smart card 17SSAM cardsadditional steps 18servicereturning a terminal for repair or replacement 29Service and Support 29Specifications
INDEXBMX800 SERIES INSTALLATION GUIDEVERIFONECONFIDENTIALTEMPLATE REV E Omni 7000 MPD 35Support Packages 33Tterminalrepair 29replacement 29service and support 29troubleshooting 25Total Cost of Ownership 10troubleshooting 25display 25serial port connection 25terminal transactions 26
INDEXMX800 SERIES INSTALLATION GUIDE CVERIFONECONFIDENTIALTEMPLATE REV E
Mx800 SeriesInstallation GuidePart Number 23431, Revision B.2VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA. 1-800-VeriFonewww.verifone.com

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