Verifone MX870RFID Credit Card Verification System User Manual 23431

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Document Description	Users Manual Part 1
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Date Submitted	2005-07-08 00:00:00
Date Available	2005-07-07 00:00:00
Creation Date	2005-06-14 12:16:54
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Mx800 Series
Installation Guide
V NF
TE
EV
Part Number 23431, Revision B.2
Mx800 Series Installation Guide
© 2005 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
Part Number 23431, Revision B.2
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 1
Features
CHAPTER 2
Installation
CHAPTER 3
Maintenance
CHAPTER 4
Troubleshooting
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Mx800 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Factory Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Smart Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ethernet Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Polarized Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Speakers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Optional Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Contactless Reader Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Privacy Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Total Cost of Ownership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installing the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing Countertop Wedge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stand Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing Optional Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing Smart Card Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing SAM Cards – Additional Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing Trim Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multiport Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Disconnecting Multiport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting ECR in Tailgate Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting to a Host PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting to the Ethernet LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting to USB Host or Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Up with the Multiport Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Up without the Multiport Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13
15
16
17
17
18
18
19
19
19
20
20
21
21
21
22
Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Serial Port Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
MX800 SERIES INSTALLATION GUIDE
C ONTENTS
CHAPTER 5
VeriFone Service
and Support
CHAPTER 6
Specifications
Transaction Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No Response From the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gap in Captured Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No Response From the Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26
26
26
27
Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional I/O Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Support Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
29
31
31
31
31
33
33
Mx800 Series Terminal Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A
MX800 SERIES INSTALLATION GUIDE
PREFACE
This guide is your primary source of information for setting up and installing the
Mx800 Series family of terminals.
Intended
Audience
Document
Organization
This guide is useful for anyone installing and configuring the Mx800 Series series
terminals. Basic description of the terminal features are also provided.
This guide is organized as follows:
Chapter 1, Features, explains the features of the Mx800 Series series terminals.
Chapter 2, Installation, explains the installation procedure of the Mx800 Series
series terminals.
Chapter 3, Maintenance, explains how to maintain your Mx800 Series series
terminals.
Chapter 4, Troubleshooting, provides trouble shooting guidelines, should you
encounter a problem in terminal installation configuration.
Chapter 5, VeriFone Service and Support, provides information on contacting your
VeriFone representative or service provider. You will also find information on how
to order accessories or documentation from VeriFone.
Chapter 6, Specifications, provides information on power, environment and
dimensions of the hardware.
Conventions
Used in This
Document
The following table describes the conventions used:
Table 1
Document Conventions
Convention
Meaning
Blue
Text in blue indicates terms that are cross referenced.
Italics
Italic typeface indicates book titles or emphasis.
ScreenText
ScreenText format is used while specifying on screen text, such
as text that you would enter at a command prompt, or to provide
an URL.
NOTE
The pencil icon is used to highlight important information.
CAUTION
The caution symbol indicates hardware or software failure, or
loss of data.
MX800 SERIES INSTALLATION GUIDE
P REFACE
Abbreviations
Abbreviations
The following table describes the Abbreviations used:
Table 2
Abbreviations
Convention
Meaning
ECR
Electronic Cash Register
DUKPT
Derived Unique Key Per Transaction
MRA
Merchandise Return Authorization
LAN
Local Area Network
PED
PIN Entry Device
RFID
Radio Frequency Identification
SAM
Security Access Module
TIFF
Tagged Image File Format
USB
Universal Serial Bus
VGA
Video Graphics Array
MX800 SERIES INSTALLATION GUIDE
CHAPTER 1
Features
This chapter presents an overview and feature list for the Mx800 Series.
The Mx800 Series terminals are designed to offer multi-lane retailers outstanding
flexibility with the help of the terminals' unique modular design. The terminals
support a full line of payment and value-added applications such as loyalty or prepaid cards. In addition, they are easy to use, secure, and highly reliable–backed
by VeriFone's two decades of leadership in electronic payment.
V NF
NOTE
Overview
VeriFone ships variants of the Mx800 Series for different markets. Your terminal
may have a different configuration.
The Mx800 Series terminal offers retailers the opportunity to efficiently mix the
terminals within the same store or chain of stores–saving time and money on
implementation, maintenance, and training.
Share the same architecture
Linux
Similar printed circuit boards.
EV
Many of the same IBM, NCR, or Multipay
(PP201) applications.
Upgrade modules
T and power
Different cabling
TE
Terminals in different locations can be
equipped with different modules, as needed.
Built-in upgradability protects a retailer's
investment, allowing stores to adapt to
changing trends.
supplies
Reduces cost by simplifying implementation
and maintenance.
Same mounting stands and
wedges
Share the same keyhole pattern for secure
mounting.
Similar footprint and “look and
feel”
Offers consistency and simplifies training.
Mx800 Series is operated exclusively by touch
screen.
Mx800 Series Mx800 Series terminals offer outstanding flexibility due to the modular design.
Modules that can be added include:
•
Signature capture
•
EMV smart cards
MX800 SERIES INSTALLATION GUIDE
F EATURES
Features and Benefits
•
Ethernet/USB (Universal Serial Bus) connectivity. USB port supports devices
such as an electronic cash register (ECR) or PC that uses a USB connection
•
Contactless smart cards using radio frequency identification (RFID) based on
ISO 14443 standards.
The terminals support a full line of payment capabilities and feature an easy-touse ATM style interface to reduce clerk errors and speed checkout lanes.
The Signature capture capability allows capture of virtual signatures, which are
stored as tagged image file format (TIFF) files using capacitive touch technology.
As the Mx800 Series terminal is operated exclusively by touch panel, VeriFone
offers a signature capture stylus that uses capacitive touch screen technology.
V NF
The Mx800 Series terminal is VeriFone's first 1/4 VGA payment devices. The
terminals offer:
Features and
Benefits
•
A crisp, color display and attractive, upscale appearance that appeals to many
retailers.
•
Modular design that incorporates upgrade modules.
•
A long-lasting, scratch-resistant capacitive touch screen that allows
consumers to make selections with their fingertip or electronic stylus.
•
Large display that handles signature capture, scrolling line item detail,
regulatory disclosures, credit applications, and more.
•
Smallest footprint of any VGA product on the market.
Table 3
Features and Benefits
Features
Optional upgradable modules
Safety glass
Ttouch panel
EV
The following are the features and benefits for Mx800 Series terminal:
TBenefit
Lets retailers economically address today's needs,
while adding capabilities as desired; protects
investment.
Capacitive and electrostatic technologies highly
effective; better response with fingertip and active
stylus; scratch-resistant.
Signature capture capability
Speeds up customers through lanes; allows digital
storage and retrieval-lowering costs.
Triple-track magnetic card
reader
Logically oriented for improved read rates; handles
all mag-stripe cards, including driver's licenses.
Smart card reader/writer
Accepts chip cards conforming to the latest global
standards (EMV 4.0)
Visa PED-compliant PINpad
Virtual PINpad complies with Visa regulations for
improved security.
1/4 VGA display
High resolution (320 x 240 pixels), 1/4 VGA color
display; attractive, modern, upscale, and highly
readable.
MX800 SERIES INSTALLATION GUIDE
F EATURES
Factory Options
Table 3
Features
Benefit
Privacy screen
PED-compliant privacy screen, protecting the
consumer's PIN entry.
Sophisticated security
protections
Includes 3DES encryption, Master Key/Session Key
and Derived Unique Key Per Transaction (DUKPT)
key management; also incorporates VeriShield file
authentication and tampering safeguards to
minimize fraud.
32-bit microprocessor
Streamlines processing, even on complex
transactions; keeps lanes moving.
16 MB of memory (16 MB of
flash)
Ample memory to support multiple payment and
value-added applications simultaneously.
Ethernet/USB connectivity
Allows LAN connections for high-speed data transfer
and back-end clearing, and settlement; supports
connections to ECRs and PCs using USB or
Ethernet.
RS-232/RS-485 ports
Provides connectivity for ECRs in tailgate mode
using RS-485, and for peripherals such as printers
and bar code scanners using RS-232.
Audio
Includes output jacks for external speakers.
V NF
Factory Options
Features and Benefits (Continued)
Smart Card Module
Factory options are available for the Mx800 Series terminal depending on your
terminal needs.
The smart card module fully conforms to global EMV standards, allowing
consumers to use smart cards to complete the transactions under guidelines
originally formulated by Europay, MasterCard,
and Visa (EMV). Smart cards are
increasing in popularity in many
L regions worldwide. They can be used for payment
transactions as well as for a wide array of value-added applications such as
loyalty, gift card, and
T pre-pay cards.
Ethernet Module The Ethernet module allows you to connect Ethernet-based LANs for high-speed
data transfer. It has a broad range of applications which include streamlining the
back-end clearing, and settlement, or to efficiently capture consumer data at the
POS.
Polarized Screen Polarized screen prevents a non-user from viewing the display screen information
from an angle unless the user is directly in front of the display.
Speakers The Mx800 Series terminal has built-in speakers for tones, prompts and music
line-out port available to drive external powered speakers.
MX800 SERIES INSTALLATION GUIDE
F EATURES
Optional Modules
Optional
Modules
The Mx800 Series terminal offers upgradable modules that can be installed in the
factory or upgraded after distribution to the field. All modules can be installed
easily and efficiently. Complete installation instructions are found in the Installing
Optional Modules section.
Contactless Reader The optional contactless smart card module incorporates RFID technology based
Module on the ISO 14443 worldwide standard. The “tap-and-go” design conforms to
AMEX and MasterCard specifications. Smart cards are read when it is placed in
close proximity – 1 to 3.9 in. (2.5 to 10 cm) – to the reader, reducing wear and tear
on card readers and cards. Contactless readers can be used to support any
number of payment and value-added applications. See Installing Optional
Modules for more information.
V NF
Privacy Screen The Mx800 Series series terminals includes an optimal, PED-compliant privacy
screen to protect the customer’s PIN entry. See I/O Module for installation
procedures.
NOTE
Install VeriFone's Mx800 Series terminal privacy shield to ensure compliance with
ISO 9564 standards and Visa PED requirements.
10
MX800 SERIES INSTALLATION GUIDE
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EV
F EATURES
Applications
Figure 1
V NF
NOTE
Mx870 Terminal with Privacy Shield
Applications
"The tester will verify the physical properties of the privacy screen. The privacy
screen of an attended device shall provide protection as described in Appendix
A, section A.1 of this document. Alternatively, the vendor may use less restrictive
privacy shield criteria provided that the vendor supplies rules and guidance as to
how the visual observation is to be deterred by the environment in which the PED
is installed. These rules shall be binding for the organization placing the PED into
the environment, e.g., the acquirer or merchant. If the vendor gives rules for an
external physical privacy shield, then the vendor shall provide a demo/sample
with the appropriate dimensions. The tester shall examine the information to
verify the assertions of the vendor. The tester shall consider the examples
included in Appendix A, section A.2, of this document when evaluating the
vendor's visual observation deterrence rules. The user (acquirer or merchant)
instructions provided by the vendor shall clearly state the acquirer or merchant
must meet the implementation criteria or else deploy PEDs meeting the criteria
defined in Appendix A, section A1."
TE
EV
Standard payment applications are available from VeriFone to interface with most
ECR's. Applications for the two families of terminals are written using a C based
programming language. These programs can be downloaded directly from an
ECR, another terminal, or a development PC using the Mx800 Series terminal
system modes.
Terminal system mode can also be used for diagnostics, changing the password,
and Master Key injection. For further information on system mode, see Chapter 4.
Total Cost of
Ownership
Mx800 Series terminal have been designed to be flexible and “future proof',
delivering an exceptional total cost of ownership.
The modular terminals can be configured at the factory or in the field by a trained
technician. The terminals can be purchased with necessary modules equipped to
meet today's requirements and other capabilities can be added as and when
needed.
This can include modules with Ethernet and USB connectivity, signature capture,
EMV 4.0 Type Approved smart card support, or contactless smart card support.
MX800 SERIES INSTALLATION GUIDE
11
F EATURES
Total Cost of Ownership
The flexibility and versatility of the terminal allow retailers to use terminals with
different capabilities in different stores or locations. It also makes it easy and
economical to adapt changing needs or technology over time-for example, with
modules that support next-generation scanning technologies or biometrics for
check cashing-that can be installed in the future.
V NF
12
MX800 SERIES INSTALLATION GUIDE
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EV
CHAPTER 2
Installation
This chapter describes the terminal installation procedure mainly as:
•
Installation instructions.
•
Connection examples.
V NF
Installing the
Device
This section presents Mx800 Series terminal installation guidelines.
Unpacking the Shipping Carton
NOTE
• Inspect the shipping carton and contents for shipping damage (Figure 2). If the Mx800
Series series terminal or any other component appears damaged, immediately file a
claim with the shipping company and notify your terminal provider.
• Do not use a damaged terminal.
STYLUS
AND
TETHER
TE
EV
CABLE
TIE-DOWN
STRAP AND
SCREW
SIDE
MOUNTING
HOLSTER
Figure 2
Example of Terminal Product Components
MX800 SERIES INSTALLATION GUIDE
13
I NSTALLATION
Installing the Device
Follow these steps to unpack the carton:
1 With the shipping carton right side up, open the top and remove all items from
the carton:
•
Cable tie-down strap and screw
•
Stylus, tether, and mounting holster
2 Remove the protective plastic wrap from the display or other components.
3 Place the components on a table or countertop.
4 Save the shipping carton and packing material for repacking or moving in the
future.
V NF
Selecting a Location
1 Select a location for the Mx800 Series series terminal convenient for the user
and merchant that offers adequate ventilation and protection.
WARNING
The Mx800 Series terminal is designed for indoor use only.
2 Place the Mx800 Series terminal on a flat surface, such as a table or
countertop or mount on a mounting stand supplied by VeriFone. Avoid areas
with:
EV
•
Excessive heat or dust
•
Oil or moisture
•
Devices that cause excessive voltage fluctuations or electrical noise, such
as air conditioners, fans, electric motors, neon signs, or high-frequency
security devices.
•
TE
Direct sunlight or objects that radiate heat
3 Locate the peripheral conveniently in relation to power and ECR or LAN
connections. The power pack cable is approximately 1.8 meters (6 feet) long.
WARNING
Do not use this product near water, including a bathtub, wash bowl, kitchen sink,
or laundry tub. Do not use in a wet basement or near a swimming pool.
4 Before connecting the terminal to the power supply, complete the installation
by connecting all the cables (see Connecting the Device and Power Up with
the Multiport Cable).
14
MX800 SERIES INSTALLATION GUIDE
I NSTALLATION
Installing the Device
Installing The countertop wedge raises the rear by 10% angle of the Mx800 Series series
Countertop Wedge terminal to make easy use of the display (Figure 3).
Figure 3
Countertop Wedge: Rear View of the Mx800 Series terminal
To install the countertop wedge:
1 Align the pins in the countertop wedge with the two key holes on the bottom of
the Mx800 Series series terminal (Figure 4).
V NF
2 Slide the countertop wedge firmly into position.
3 Route the multiport cable through the races in the countertop wedge or
through the races underneath the wedge.
Figure 4
Installing the Countertop R
Wedge of M 800 Series Series
TE
MX800 SERIES INSTALLATION GUIDE
15
I NSTALLATION
Installing the Device
Stand Mount In most retail spaces, the Mx800 Series terminal is mounted on a stand mount. To
stand mount the Mx800 Series series terminal:
1 Install the stand mount on the countertop in the desired lane over an
appropriate hole to thread the wiring connections through.
2 Thread all wiring connections through the center of the stand mount.
3 Make all wiring connections.
4 Attach cable tie-down strap with the supplied screw.
5 Align and seat the three pins on the top plate of the stand mount platform with
the three key-hole slots on the bottom of the Mx800 Series terminal (Figure 5).
V NF
Figure 5
Aligning Mx800 Series Terminal with the Typical Mounting
Plate.
6 Slide the Mx800 Series terminal down until the unit seats securely (Figure 6).
Figure 6
16
EV
MX800 SERIES INSTALLATION GUIDE
TE
Mx800 Series Terminal mounted.
I NSTALLATION
Installing Optional Modules
Installing
Optional
Modules
NOTE
This section presents installation procedures for the Mx800 Series terminal’s
optional modules. The Mx800 Series terminal model you have, may already have
some of these options. Modules can be installed at the factory or in the field.
The retaining screws are captive, which means they do not actually separate
from their seats, but only from the mounting hole.
Installing Smart The following are the steps required to install optional I/O modules:
Card Modules
1 Loosen the module retaining screw on the bottom of the Mx800 Series (Figure
7) until the old module can slide out.
V NF
Slide the smart card module into place (Figure 8) and secure the retaining
screw.
Figure 7
Figure 8
Removing the Old I/O Module
Installing the Smart Card Module
MX800 SERIES INSTALLATION GUIDE
17
I NSTALLATION
Installing SAM Cards – Additional Steps
Installing SAM
Cards –
Additional Steps
The following are the additional steps required to install SAM cards once the first
two steps of installation is completed.
Often merchants are issued SAM cards to run small applications, such as loyalty
programs. SAM cards are only used with Mx800 Series terminal Smart Card
configurations.
1 Remove the power cord and/or battery from the terminal.
2 Place the terminal upside down on a soft, clean surface to protect the lens
from scratches.
3 Remove the SAM compartment door screw and rotate the door up and back to
access the SAM cardholders.
V NF
4 Remove any previously installed SAM card by sliding the card from the MSAM
cardholder.
5 Install an MSAM card by aligning the card and carefully sliding it within the
guides on the cover until it is fully inserted.
NOTE
Installing Trim
Plate
Before inserting the SAM card, position it with the card’s gold contacts facing the
smart car reader end of the terminal. The cardholder connector base has a set of
contacts and a notch on one corner to ensure the SAM card is positioned correctly.
The SAM card has a notch on one corner to ensure that it fits into the connector
base in only one way. The SAM compartment door will not close properly if the
SAM cards are installed incorrectly.
EV
The Mx800 Series terminal can be fitted with interchangeable trim plates to
customize the appearance of the terminal.
TE
1 Insert the trim plate by lining up the three notches of the face plate into the
unit.
2 Firmly snap the top part of the trim plate to secure the new trim plate.
Figure 9
18
MX800 SERIES INSTALLATION GUIDE
Installing the trim plate.
I NSTALLATION
Connecting the Device
Connecting the
Device
WARNING
Brief descriptions of possible Mx800 Series terminal device connections and the
power pack connection are provided in this section. For complete information
about installing and using an optional device, refer to the user documentation
supplied with that device. For a list of compatible cables for these connections,
see Accessories.
Before connecting the Mx800 Series terminal, ensure all units are not connected
to a power source. Unplug all power packs from the wall jack.
Multiport Cable The Mx800 Series terminal uses a multiport cable (Figure 10) to make most
connections, including connections to
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•
an ECR,
•
an RS-485 LAN, or
•
a development/host PC.
Ethernet LAN and USB connections are made using the Installing Optional
Modules option.
Figure 10
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Multiport Cable: Front and Rear
Disconnecting The following are the precautions taken at the time of disconnecting the Multiport:
Multiport
• Improper installation or removal of the terminal connector may
permanently damage the Mx800 Series.
•
Do not force the terminal connector into place.
•
Always make sure all of the pins are lined up in correct parallel fashion
before applying light pressure to snap the terminal connector into place.
•
Do not attempt to remove the terminal connector by pulling directly on the
cable. Instead, firmly grasp the sides of the terminal connector with thumb
and forefinger, then pull straight away at the same angle the connector on
the terminal is facing.
•
Disconnecting the power source during transaction processing may cause
loss of transaction data.
MX800 SERIES INSTALLATION GUIDE
19
I NSTALLATION
Connecting the Device
Connecting ECR in To connect an ECR to the Mx800 Series terminal (see Figure 11):
Tailgate Mode
1 Insert the multiport cable into the rear of the ECR.
2 Insert the multiport cable plug into the bottom socket on the Mx800 Series
terminal, as shown in Figure 11.
Figure 11
Example ECR Connection
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Connecting to a To connect the Mx800 Series terminal to a development PC. See Figure 12
Host PC
Figure 12
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MX800 SERIES INSTALLATION GUIDE
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Host PC Connection
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I NSTALLATION
Power Up with the Multiport Cable
Connecting to the To connect the Mx800 Series terminal to an Ethernet LAN through the 10BaseT
Ethernet LAN port, using a standard Ethernet cable, insert the LAN cable from the LAN router or
hub into the 10Base-T port on the bottom of the Mx800 Series terminal.
Connecting to USB Connecting to a USB host or hub requires a VeriFone USB cable (VPN 22982-xx).
Host or Hub To connect to a USB host or hub:
1 Insert the modular plug on the USB cable into the USB jack.
2 Route the cable through the slots to the desired exit side.
3 Plug the other end of the USB cable into the USB host or hub.
NOTE
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Power Up with
the Multiport
Cable
WARNING
The Mx800 Series series terminal can be connected to an ECR through the USB
cable. When connected through a USB cable, the Mx800 Series series terminal
gets power through the USB cable and does not require the multiport cable.
This section describes how to connect the Mx800 Series terminal to a power
source with the multiport cable.
If connected to an ECR, the Mx800 Series terminal gets power from the ECR.
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors.
1 Make all other connections before connecting the power pack.
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2 Insert the multiport cable connector into the port on the back of the Mx800
Series terminal (see Figure 13).
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Plug the power pack P
into an indoor electrical power outlet (Figure 13).
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3 Route the cable through the slots to the desired exit side.
Figure 13
Power Pack Connection
If no application is installed in the terminal, the message DOWNLOAD NEEDED
displays for a moment, then the main Mx800 Series terminal screen displays. An
application-specific prompt displays when an application executes.
MX800 SERIES INSTALLATION GUIDE
21
I NSTALLATION
Power Up without the Multiport Cable
Power Up
without the
Multiport Cable
NOTE
This section describes connecting the Mx800 Series terminal to a power source
when no multiport cable is required.
If connected to an ECR using a USB cable, the Mx800 Series terminal gets
power from the ECR.
Use the following guidelines when Mx800 Series terminal is connected to power:
1 Make all the cable connections before connecting the power cable.
2 Insert the modular power connector either into the USB or 10Base-T port,
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whichever is available.
3 Plug the power pack into an indoor electrical wall outlet.
22
MX800 SERIES INSTALLATION GUIDE
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CHAPTER 3
Maintenance
The Mx800 Series terminal has no user-maintainable parts.
Cleaning the
Terminal
To clean the terminal, use a clean cloth slightly dampened with water and a drop
or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.
For best results, use a VeriFone Cleaning Kit. For further details refer to 02746-01
VeriFone Cleaning Kit.
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WARNING Never use thinner, trichloroethylene, or ketone-based solvents – they may
deteriorate plastic or rubber parts. Do not spray cleaners or other solutions
directly onto the display.
Smart Card
Reader
NOTE
Do not attempt to clean the smart card reader. Doing so may void any warranty.
For smart card reader service, contact your VeriFone distributor or service
provider.
The smart card implementation is a proprietary hardware solution that has no
serviceable parts.
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MX800 SERIES INSTALLATION GUIDE
23
M AINTENANCE
Smart Card Reader
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MX800 SERIES INSTALLATION GUIDE
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CHAPTER 4
Troubleshooting
During normal, day-to-day operation of your Mx800 Series series terminal, it is
possible that minor malfunctions can occur. Following are some examples of
possible problems, and steps to resolve them.
VeriFone follows stringent quality control standards in the manufacture of Mx800
Series terminals. Each unit that leaves the factory receives numerous tests to
ensure quality and reliable operation. However, should you encounter a problem
in operation, read this section for possible causes and solutions.
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NOTE
•
Perform only those adjustments or repairs specified in this guide. For all other
services, contact your local VeriFone distributor or service provider. Service
conducted by parties other than authorized VeriFone representatives may
void the product warranty.
•
The Mx800 Series terminal comes equipped with tamper-evident labels. Do
not, under any circumstance, attempt to disassemble the terminal.
The troubleshooting guidelines provided in this section identify various problems
and suggest appropriate corrective action(s). If you have problems operating your
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Mx800 Series terminal, please read through these troubleshooting examples. If
the problem persists or if it is not described below, contact your local VeriFone
representative for assistance.
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Blank Display The following are the corrective steps taken if the terminal display does not show
Check all cable
T connections.
correct or readable information:
2 If the problem persists, contact your local VeriFone representative for
assistance.
Serial Port Does Not The following are the corrective steps taken if the serial port does not work:
Work
1 Check that the device connected to the serial port of the multiport cable of the
Mx800 Series terminal has power and is functioning correctly. If possible,
perform a self-test on the device.
2 The cable connecting the optional device to the Mx800 Series terminal serial
port may be defective. Try a different serial cable.
3 If the problem persists, contact your local VeriFone representative for
assistance.
MX800 SERIES INSTALLATION GUIDE
25
TROUBLESHOOTING
Transaction Fail to The following are the corrective steps taken if the terminal does not process the
Process transaction:
There are several possible reasons why the terminal may not be operating
correctly or processing transactions. To check the most likely causes, follow the
steps below.
Step 1: Check the 1
magnetic card reader
Make sure you are swiping cards correctly with the Mx800 Series terminal.
The Mx800 Series terminal reader, the black magnetic stripe on the card
should face down.
2 Perform a test transaction using several different magnetic stripe cards to
ensure the problem is not a defective card.
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3 Process a transaction manually using the touch screen instead of the card
reader. If the manual transaction works, the problem may be a defective card
reader. Contact your VeriFone distributor or service provider.
4 If the manual transaction does not work, proceed to Step 3.
Step 2: Check the 1
smart card reader
Make sure you are inserting the cards correctly with the Mx800 Series terminal
smart card reader. The chip on the card should face down and inward.
2 Perform a test transaction using several different smart cards to ensure that
the problem is not with the card.
3 Ensure any MSAM cards are correctly inserted and the cardholders are
properly secured.
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4 If the problem persists, contact your VeriFone distributor or service provider.
Step 3: Check the 1
cable connections
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Ensure that all cables are correctly connected.
P is in working order by connecting a known good cable. If
Check that the cable
transactions
E process with this cable, replace the bad cable.
If the problem persists, contact your local VeriFone representative for
If cables are connected properly:
assistance.
No Response From The following are the corrective steps taken if the terminal does not respond to the
the Stylus stylus inputs:
1 Check the documentation to ensure that the terminal supports stylus.
2 Unplug the stylus that does not respond and connect a known working stylus.
3 If the problem persists, contact your local VeriFone representative for
assistance.
Gap in Captured The following are the corrective steps taken if there is a gap in captured signature:
Signature
1 Ensure that the stylus is pressed hard during signature capture.
26
MX800 SERIES INSTALLATION GUIDE
TROUBLESHOOTING
2 If the problem persists, contact your local VeriFone representative for
assistance.
No Response From The following are the corrective steps taken if the Touch Panel does not respond
the Touch Panel or gives an incorrect response.
1 Make sure you power off and power on.
NOTE
Keep your hands away from the touch panel while terminal powers up.
2 If the problem persists, contact your local VeriFone representative for
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assistance.
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MX800 SERIES INSTALLATION GUIDE
27
TROUBLESHOOTING
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28
MX800 SERIES INSTALLATION GUIDE
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CHAPTER 5
VeriFone Service and Support
For Mx800 Series terminal problems, contact your local VeriFone representative
or service provider.
For Mx800 Series product service and repair information:
USA – VeriFone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
•
International – Contact your VeriFone representative.
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Return a
Terminal for
Service
NOTE
•
Before returning the Mx800 Series terminal to VeriFone, obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more Mx800 Series Series terminals for repair or replacement (U.S.
customers only).
For International customers, please contact your local VeriFone representative
for assistance with your service, return, or replacement.
this equipment, other than the simple cleaning
processes discussed in Chapter 3.
Instead, contact your local VeriFone distributor
or service provider for assistance.
T product warranty.
Failure to comply can invalidate the
This terminal comesM
equipped with a tamper-evident label. This Tamper Warning
label covers a screw
T hole on the case bottom and indicates if an unauthorized
WARNING Do not, under any circumstances, attempt any service, adjustments, or repairs on
WARNING
party has opened the terminal case. Opening the case will make the terminal
inoperable and void the product warranty!
1 Gather the following information from the printed labels (see Figure 14) on the
bottom of each Mx800 Series terminal to be returned:
•
Product ID, including the model and part number.
•
Serial number (S/N xxx-xxx-xxx)
2 Within the United States, call VeriFone toll-free at 1-800-834-9133.
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
MX800 SERIES INSTALLATION GUIDE
29
VERI F ONE S ERVICE AND S UPPORT
Return a Terminal for Service
4 Give the MRA representative the information gathered in step 1.
If the list of serial numbers is long, fax the list, along with the information
gathered in step 1, to the MRA department at 727-953-4172.
NOTE
•
Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
•
Include a telephone number where you can be reached, as well as your
fax number.
•
You will be issued MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each Mx800 Series terminal returned to
VeriFone, even if you are returning the same model several times.
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5 Describe the problem(s).
6 Provide the shipping address where the repaired or replacement unit must be
returned.
7 Keep a record of the following items:
•
Assigned MRA number(s).
•
VeriFone serial number assigned to the Mx800 Series terminal you are
returning for service or repair (terminal serial numbers are located on the
bottom of the unit (see Figure 14).
•
Shipping documentation, such as air bill numbers used to trace the
shipment.
30
MX800 SERIES INSTALLATION GUIDE
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VERI F ONE S ERVICE AND S UPPORT
Accessories
•
Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the Mx800 Series terminal).
NEEDS UPDATED IMAGE
Figure 14
Accessories
Optional I/O
Modules
Product Information Labels
Accessories for the Mx800 Series are listed below. When ordering, please refer to
the part number in the left column.
TBD
TBD
Ethernet
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Optional
Accessories
22647-XX (TBD)
Trim Plate
22648-01 (TBD)
Privacy Shield
22967-01 (TBD)
Countertop wedge
23294-01 (TBD)
Privacy shield
23323-01 (TBD)
Stylus
Cables XX in part numbers indicates different cable lengths, as follows:
XX =
Length Metric
Length Feet
00
0.36 m
1.2’
01
1.0 m
02
2.0 m
03
3.0 m
05
5.0 m
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3.3’
E V6.6’
9.8’
16.4’
MX800 SERIES INSTALLATION GUIDE
31
VERI F ONE S ERVICE AND S UPPORT
Accessories
Mx800 Series Terminal Cables
Table 4
Multiport Cable
Part Number
Description
TBD
Red
TBD
Green
TBD
Blue
TBD
Black
Mini-DIN Style Multiport Cables
Table 5
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NOTE
13984-XX
1 6/8-pin mini-DIN serial port and 2 ECR tailgates; flying lead to
connect to ECR
17820-XX
2 serial port; 1 ECR port
17881-XX
2 serial ports; flying lead to connect to ECR
17882-XX
1 serial port and 1 5-pin LAN port; flying lead to connect to ECR
17883-XX
2 serial ports; RJ11 flying lead to connect to LAN
17884-XX
3 serial ports; no flying lead
17885-XX
3 serial ports; D89F serial port flying lead to connect to PC
Use standard Ethernet cables (MOD8-MOD8) to complete the 10Base-T
connection.
Additional Cables
00124-03
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Telco cable; Mx800 Series to RJ11 phone jack
07042-XXT RJ45-RJ11; M 800 Series to PINPad
05602-00
RJ45-DB9; Mx800 Series to PC AT
32
22089-XX
RJ45-SDL8; Mx800 Series to IBM ECR 46xx (port 5A)
22090-XX
RJ45-SDL4; Mx800 Series to IBM 46xx ECR (SDL4 port)
22091-XX
RJ45-8-pin Mini DIN; Mx800 Series to printer 250, 900, or 355
22092-XX
RJ45-RJ45; Mx800 Series to VeriFone terminal
22093-XX
RJ45-SDL8; Mx800 Series to IBM ECR 46xx (port 5B)
22172-XX
RJ45-SDL8; Mx800 Series to IBM ECR keyboard (SDL8 port)
22982-XX
Mx800 Series USB to PC USB
MX800 SERIES INSTALLATION GUIDE
VERI F ONE S ERVICE AND S UPPORT
Accessories
Documentation When ordering, please refer to the part number in the left column.
22934
Omni 7000MPD Quick Installation Guide
22936
Omni 7000MPD Signature Capture/Touch Screen Module Quick Installation
Guide
23255
Omni 7100MPD Quick Installation Guide
23432
Omni 7xxx Series Programmers Guide
23433
Omni 7xxx Series Reference Manual
23434
Omni 7xxx Series I/O Module Quick Installation Guide
Support Packages When ordering, please refer to the part number in the left column.
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P006-277-xx-MK
Mx800 Series Programmers Support Package Kit
P006-278-xx-MK
Mx800 Series Programmers Support Package Kit
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MX800 SERIES INSTALLATION GUIDE
33
VERI F ONE S ERVICE AND S UPPORT
Accessories
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34
MX800 SERIES INSTALLATION GUIDE
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CHAPTER 6
Specifications
Mx800 Series
Terminal
Specifications
Mx800 Series Terminal Specifications
Table 6
Power
• Peripheral power requirements: DC power pack: 12 V DC at
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1.0 A
• Power pack requirements:120 V AC at 60 Hz (U.S.)
Environmental
• Operating temperature: 0° to 40° C (32° to 104° F)
• Storage temperature: – 18° to + 66° C (0° to 150° F)
• Humidity: 15% to 95% relative humidity; no condensation
Dimensions
Base Unit
• Height: 153 mm (6.0 inches)
• Width: 192 mm (7.5 inches)
• Depth: 52 mm (2 inches)
Weight
• Terminal weight: 0.71 kg (1.56 lb)
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Shipping weight: 1.08 kg (2.38 lb); includes terminal, cable tie down strap and
screw, and quick installation guide.
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MX800 SERIES INSTALLATION GUIDE
35
S PECIFICATIONS
M x 800 Series Terminal Specifications
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36
MX800 SERIES INSTALLATION GUIDE
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INDEX
Accessories
Optional 31
Optional I/O Modules 31
Applications 10
installation
unpacking 13
installing
countertop wedge 15
optional modules 17
SAM cards 18
selecting a location 14
smart card modules 17
stand mount 16
trim plate 18
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connecting
ECR in Tailgate mode 20
Ethernet LAN
Ethernet LAN 21
Host PC 20
hub 21
multiport cable
multiport cable 19
USB host 21
maintenance 23
cleaning the terminal 23
returning a terminal for repair or replacement 29
smart card reader 23
multiport cable
power up 22
Mx800 Series
features and benefits 8
maintenance 23
overview 7
disconnecting
multiport cable
multiport cable 19
display
troubleshooting 25
ECR
Tailgate mode 20
Ethernet 9
Factory Options 9
factory options
ethernet/USB module 9
polarized screen 9
smart card module 9
speakers 9
Features 7
Mx800 Series 7
Spectrum Mx800 Series 8
EM
OA
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Optional Accessories
Cables 31
Optional Modules 9
Contactless Reader Module 10
optional modules 10
privacy shield 10
signature capture 10
smart card 17
SAM cards
additional steps 18
service
returning a terminal for repair or replacement 29
Service and Support 29
Specifications
MX800 SERIES INSTALLATION GUIDE
I NDEX
Omni 7000 MPD 35
Support Packages 33
terminal
repair 29
replacement 29
service and support 29
troubleshooting 25
Total Cost of Ownership 10
troubleshooting 25
display 25
serial port connection 25
terminal transactions 26
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MX800 SERIES INSTALLATION GUIDE
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I NDEX
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MX800 SERIES INSTALLATION GUIDE
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA.
1-800-VeriFone
www.verifone.com
Mx800 Series
Installation Guide
Part Number 23431, Revision B.2

---

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