Verifone OMNI3600D Point of Sale Terminal User Manual

VeriFone Inc Point of Sale Terminal

User Manual Part I

Part Number 22379, Revision AVERIXOPERATINGENVIRONMENTSOFTPAYE-PAYMENTAPPLICATIONVERIXDEVELOPMENTTOOLSDEVELOPERTOOLKITVERISHIELDSECURITYARCHITECTUREOMNI 33XXMULTI-APPLICATIONAPPLIANCESVERICENTREAPPLIANCE MANAGEMENTSUITERADIO MODEMOMNI 3600APPLIANCESHAND-HELD OMNI 37XXHAND-OVER-COUNTERMULTI-APPLICATIONAPPLIANCESOmni 3600Reference Manual
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of VeriFone, Inc.The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”VeriFone, Inc.2455 Augustine DriveSanta Clara CA 95054-3002www.verifone.comPart Number 22379, Revision AOmni 3600 Reference Manual© 2003 VeriFone, Inc.VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names ortrademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments in this document to Tell_Us_More@VeriFone.com
OMNI 3600 REFERENCE MANUAL 3CONTENTSCHAPTER 1Omni 3600Terminal andOmni 3600 BaseInstallationSelect a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Omni 3600 Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Omni 3600 Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Convenience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Omni 3600 Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Unpack the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Power Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Turn On/Off the Omni 3600 Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Paper Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Install/Replace MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Install/Replace SIM Card (GSM models) . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Smart Card Reader Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Magnetic Card Reader Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Antenna (Some Wireless Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Omni 3600 Base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Unpack the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Omni 3600 Base Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Power Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Omni 3600 Terminal Docking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Spare Smart Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Omni 3600 Base Communications Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . 28CHAPTER 2Using the TerminalKeysData Entry Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32The Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Function Key Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Programmable Function (PF) Key Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . 35CHAPTER 3System Mode When to Use System Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Local and Remote Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Verifying Terminal Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Entering System Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38File Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39File Group Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39System Mode Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40System Mode Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Enter and Exit System Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42System Mode Menu 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43System Mode Menu 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
CONTENTS4OMNI 3600 REFERENCE MANUALSystem Mode Menu 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Edit Keyed Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52System Mode Menu 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52System Mode Menu 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54System Mode Menu 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55System Mode Menu 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56CHAPTER 4PerformingDownloadsDownloads and Uploads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Download Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Download Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Download Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Full and Partial Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Omni 3600 Download Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Support for Multiple Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Use of RAM and Flash Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Redirection of Files During Application Downloads . . . . . . . . . . . . . . . . . . . 64File Authentication Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Support for File Compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Effect of Downloads on Existing Files and Data. . . . . . . . . . . . . . . . . . . . . . . . . 76Set Up the Download Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Cable Connection for Direct Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Telephone Line Connection for Telephone Downloads . . . . . . . . . . . . . . . . 80Connections for Back-to-Back Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . 80Direct Application Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Checklist for Effects on Files and Settings in the Receiving Terminal . . . . . 81Direct Application Download Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Direct Operating System Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Checklist for Effects on Files and Settings in the Receiving Terminal . . . . . 86Direct Operating System Download Procedure . . . . . . . . . . . . . . . . . . . . . . 86Download by Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88Telephone Downloads Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89Back-to-Back Application Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Checklist for Effects on Files and Settings in the Receiving Terminal . . . . . 92Back-to-Back Application Download Procedure . . . . . . . . . . . . . . . . . . . . . . 92CHAPTER 5File Authentication Introduction to File Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97The VeriFone Certificate Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Special Files Used in the File Authentication Process . . . . . . . . . . . . . . . . . 98How File Authentication Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Planning for File Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104Digital Certificates and the File Authentication Process . . . . . . . . . . . . . . . 107File Authentication and the Omni 3600 File System . . . . . . . . . . . . . . . . . . 111
CONTENTSOMNI 3600 REFERENCE MANUAL 5The FILESIGN.EXE File Signing Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114FILESIGN.EXE System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . 114Operating Modes for FILESIGN.EXE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115Command-Line Entries for FILESIGN.EXE . . . . . . . . . . . . . . . . . . . . . . . . 116Command-Line Mode Syntax Example . . . . . . . . . . . . . . . . . . . . . . . . . . . 117FILESIGN.EXE Graphical Interface Mode . . . . . . . . . . . . . . . . . . . . . . . . . 117CHAPTER 6Troubleshootingand ServiceSmart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119Use Remote Diagnostics to Identify Problems . . . . . . . . . . . . . . . . . . . . . . 119Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119Terminal Display Does Not Show Correct or Readable Information. . . . . . 120Smart Battery Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120Telephone Line Connection Does Not Work Properly . . . . . . . . . . . . . . . . 120Printer Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120Serial Port Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121Terminal Does Not Process Transactions . . . . . . . . . . . . . . . . . . . . . . . . . 121Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122Cleaning and Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122Base Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123VeriFone Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123Return a Terminal, Omni 3600 Base, or Smart Battery . . . . . . . . . . . . . . . 123Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126How to Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126APPENDIX ASystem MessagesAPPENDIX BASCII TableAPPENDIX COmni 3600 BaseUnit Port PinoutsRS232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141Telco Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141Telset Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141Barrel Connector Polarity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142GLOSSARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
CONTENTS6OMNI 3600 REFERENCE MANUAL
OMNI 3600 REFERENCE MANUAL 7CHAPTER 1Omni 3600 Terminal and Omni 3600 Base InstallationThis chapter describes how to set up and install the Omni 3600 terminal and Omni 3600 base, including how to:•protect the terminal from adverse Environmental conditions,•install and maintain the Smart Battery,•establish communications connections through the Omni 3600 Base Communications Ports, and •connect optional peripheral devices through the Omni 3600 base (see Peripheral Devices).Select aLocationThis section provides tips on using and protecting your Omni 3600 terminal, and location recommendations for the Omni 3600 base.Omni 3600TerminalThe Omni 3600 is a portable terminal for performing transactions remotely. Since it is a portable unit, location is not a factor however, follow the rules established in the Environment and Convenience sections.Omni 3600 Base A prime location for the Omni 3600 base is a counter or other flat surface that provides easy access to a power outlet and phone jack. Also, follow the rules established in the Environment and Convenience sections.Environment•Do not use the Omni 3600 terminal or Omni 3600 base where there is moisture or high humidity, chemicals or oils, or excessive heat or dust.•Avoid locations near electrical appliances or other devices that emit excessive voltage fluctuations or electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).NOTE This installation procedure is also available for end users in the Omni 3600 Installation Guide (VeriFone part number 22060), which can be downloaded at:http://www.verifone.com/support/index.html WARNING Do not leave this terminal in a non-climate-controlled vehicle. The Omni 3600 terminal is highly sensitive to temperature extremes. Subjecting the terminal to temperatures outside the stated operating range can void your warranty.
OMNI 3600 TERMINAL AND OMNI 3600 BASE INSTALLATIONOmni 3600 Terminal8OMNI 3600 REFERENCE MANUAL•Never place the terminal in direct sunlight.•Keep the Omni 3600 terminal and Omni 3600 base away from anything that radiates heat, such as a stove or motor.Convenience Omni 3600 TerminalKeep the Omni 3600 terminal with you to perform transactions. When plugging the Omni 3600 terminal into the power pack, ensure that the unit is placed close enough to a power outlet so that the power cable readily reaches the unit. For safety, do not string the power cable in a walkway or place across a walkway on the floor.Omni 3600 BaseLocate the Omni 3600 base so that you can readily dock the Omni 3600 terminal on the cradle for recharging and downloading. Again, for safety, ensure that the power cable readily reaches the Omni 3600 base unit, so as not to trip or interfere in any way in a busy location.Omni 3600TerminalThis section discusses the features of the Omni 3600 terminal, including•providing power to the Omni 3600 terminal,•charging the smart battery,•installing paper,•installing MSAM cards, and•completing magnetic card and smart card transactions.Unpack theShipping CartonOpen the shipping carton and carefully inspect the contents for possible tampering or shipping damage (Figure 1).CAUTION Do not use the Omni 3600 terminal or Omni 3600 base outdoors. They are for indoor use only, and are not waterproof or dustproof. Damage to the unit from exposure to sun, rain, or dust may void your warranty.WARNING Do not use the Omni 3600 terminal or Omni 3600 base near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using these products during electrical storms.
OMNI 3600 TERMINAL AND OMNI 3600 BASE INSTALLATIONOmni 3600 TerminalOMNI 3600 REFERENCE MANUAL 9Figure 1 Omni 3600 Terminal Shipping Carton Components1Remove the following items:•Omni 3600 terminal•Power pack and power cable (if present)•Roll of thermal printer paper•Battery pack•MOD10 adaptor (optional)2Remove all plastic wrap from the Omni 3600 terminal and components.3Remove the clear protective film from the display lens.SMARTBATTERY PACKPOWER PACKPAPER ROLLPOWER CABLE (REGIONAL)OMNI 3600 TERMINALMOD10 ADAPTOR(OPTIONAL)WARNING Do not use a Omni 3600 terminal or Omni 3600 base that has been damaged or tampered with.
OMNI 3600 TERMINAL AND OMNI 3600 BASE INSTALLATIONOmni 3600 Terminal10 OMNI 3600 REFERENCE MANUALTerminal Features Figure 2 illustrates the physical features of the Omni 3600 terminal. Figure 2 Omni 3600 Terminal FeaturesNotice the following features of the Omni 3600 terminal shown in Figure 2: •The display •Four types of keys:•A 12-key, telephone-style keypad•Eight function keys: four function keys, labeled F1 to F4, right display; four unlabeled, programmable function (PF) keys above the keypad•Three keys (icons at left) under the keypad (left-to-right: CANCEL/OFF, BACKSPACE, ENTER/ON)•An ALPHA key center above the keypad (see ALPHA Key, page 33)•The magnetic card swipe, above the display. The icon at left shows proper card orientation•Smart card reader, in the front of the unit. The icon at left shows proper card orientation•The internal thermal printer and door release•The smart battery pack installed in back of unit (Figure 4)•A SAM (security access module) access door, underneath the battery (Figure 9). The Omni 3600 terminal contains three micromodule-sized SAM (MSAM) cardholders to support multiple stored-value card programs or other merchant cardsPRINTER DOOR RELEASECARD SWIPEFUNCTION KEYSALPHA KEYENTER/ON KEYBACKSPACE KEYCANCEL/OFF KEYKEYPADPROGRAMMABLEFUNCTION KEYSINTERNAL THERMALPRINTERSMART CARD READERDISPLAY
OMNI 3600 TERMINAL AND OMNI 3600 BASE INSTALLATIONOmni 3600 TerminalOMNI 3600 REFERENCE MANUAL 11The Omni 3600 terminal is equipped with a tamper-evident label (on a screw hole on the case bottom).Power Port On the back of the Omni 3600 is one port—the power port. Use this port to connect the Omni 3600 to the power pack to recharge the battery through the unitConnect Power PackTo connect the Omni 3600 terminal to power:1Insert the round barrel connector (Figure 3) into the power port on the back of the terminal.2Insert the power cable into the power pack.3Plug the power pack into a wall outlet or surge protector.Figure 3 Connect Omni 3600 Terminal Power PackSmart Battery The Omni 3600 wireless terminal uses an Li-ion smart battery (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). NOTE Install a power surge protector to protect against possible damage caused by lightning strikes and electrical surges.WARNINGDo not plug the power pack into an outdoor outlet.CAUTION Note that a new Li-ion battery’s full performance is achieved only after two or three complete charge and discharge cycles.On initial use, allow the Omni 3600 smart battery to charge 4 hours, then fully discharge during normal operation, to ensure reliable battery operation.
OMNI 3600 TERMINAL AND OMNI 3600 BASE INSTALLATIONOmni 3600 Terminal12 OMNI 3600 REFERENCE MANUALThe following are features of the smart battery:•Two Li-ion cells•A fuel gauge module•monitors state of charge (voltage and current),•communicates with the terminal (charge parameters and alarms to indicate full discharge), •determines full charge capacity (on charge cycle and uninterrupted discharge cycle), and •automatically shuts down when cell voltage is extremely low.•A safety circuit•prevents cell damage from overcharge/over-discharge,•activates when the battery is left in an unused terminal for extended periods, and•resets when battery voltage reaches a preset threshold during the charge cycle.Refer to Spare Smart Battery Pack for smart battery instructions for the Omni 3600 terminal on the Omni 3600 base.Smart Battery InstallationThe smart battery installs in a slot on the back of the terminal, as shown in Figure 4. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery.Figure 4 Install the Smart Battery NOTE Conserve battery power by turning the Omni 3600 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.NOTE The smart battery pack must be installed and holding a minimum of a 1% charge to operate the Omni 3600 terminal.
OMNI 3600 TERMINAL AND OMNI 3600 BASE INSTALLATIONOmni 3600 TerminalOMNI 3600 REFERENCE MANUAL 13Smart Battery RemovalTo remove the smart battery, press the locking tab at the top of the battery and pull the smart battery from its slot.Smart Battery ChargingOn initial use, the smart battery must be fully charged and fully discharged through normal operation. After unpacking your Omni 3600 terminal, install the battery and connect the power pack to the unit for 4 hours. Disconnect the power pack and allow your Omni 3600 terminal to remain on until the smart battery completely discharges. Reconnect the power pack to the unit and allow the smart battery to recharge a maximum of 4 hours.It is also recommended that the smart battery receive a periodic full discharge. To ensure a full discharge, use the unit until the battery is fully drained.To determine the charge state of the battery, push the “test button” icon (shown in Figure 5) on the bottom of the battery. The bar LED status indicators on the battery each indicate 25% of the charge state. When the battery charge state reaches 10%, the LED (Figure 5) blinks, indicating a low-charge state. The battery charge state displays at the bottom of the first copyright screen when the terminal is turned on.The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery and none of the indicator LEDs (see Figure 5) on the battery pack blink. The battery must then be recharged to restore operation.If the Omni 3600 terminal is already running an application (for example, SoftPay), a battery status indicator may appear on the display.Figure 5 Smart Battery Charge Indicator LEDs and Test ButtonNOTE Conserve battery power by turning the Omni 3600 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.NOTE The Omni 3600 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It make take several recharge attempts to reset the safety circuit when charging a smart battery that has reached a critically low charge state.BATTERY CHARGE STATE TEST BUTTON AND STATUS INDICATOR LEDS
OMNI 3600 TERMINAL AND OMNI 3600 BASE INSTALLATIONOmni 3600 Terminal14 OMNI 3600 REFERENCE MANUALSmart Battery LifeTo ensure that you get the longest possible performance from the smart battery, it must be allowed to fully discharge periodically. The smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information).Turn On/Off theOmni 3600TerminalWhen the smart battery completes its initial charge, turn on the Omni 3600 terminal by pressing the green ENTER/ON key (icon at left) for approximately 3 sec. The display screen lights and displays the initial VeriFone copyright screen. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and displays a unique (copyright) screen. If no application is loaded in the terminal, appears on screen after the initial VeriFone copyright screen.Turn off the Omni 3600 terminal by pressing the red CANCEL/OFF key (icon at left) continuously until the cancel tone is heard (approximately 4 sec.). First a series of beeps is heard, then the cancel tone. The unit then shuts off.Paper Installation The internal thermal printer uses a roll of single-ply, thermal-sensitive paper 58 millimeters (2.25 inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction.To install the paper roll in the internal thermal printer:1Lift paper roll cover tab to unlock the printer door (Figure 6). NOTEIt is recommended that you keep a spare, charged smart battery available.WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.WARNING Poor-quality paper may jam the printer. Order high-quality paper from VeriFone; refer to the ordering process listed in Accessories and Documentation.CAUTION Store thermal paper in a dry, dark, cool place. Handle thermal paper carefully; impact, friction, high temperatures, humidity, light, and oils affect the color and storage characteristics.
OMNI 3600 TERMINAL AND OMNI 3600 BASE INSTALLATIONOmni 3600 TerminalOMNI 3600 REFERENCE MANUAL 152Rotate the printer door up and back. Note that the door is hinged; it is not necessary to remove it from the unit.Figure 6 Open the Printer Cover3Loosen the glued leading edge of the paper from the roll.4Hold the paper roll so paper feeds from the bottom (Figure 7) and pull approximately two inches of paper free of the roll.5Drop the paper roll into the printer tray, allowing the free paper to extend outside the printer door (Figure 7).Figure 7 Load Paper 6Close the cover by gently pressing directly on the paper roll cover tab until it clicks shut. Allow a small amount of paper to extend outside the cover, as shown in Figure 8.Figure 8 Close the Printer Cover

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