Verifone V205CCTLS Mobile Point of Sale Terminal User Manual DOC470 103 EN A V205c Installation Guide
VeriFone Inc Mobile Point of Sale Terminal DOC470 103 EN A V205c Installation Guide
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Contents
- 1. DOC470_101_EN_A_V205c_Certifications & Regulations
- 2. DOC470_103_EN_A_V205c_Installation_Guide
- 3. DOC470_101_EN_A_V205c_Certifications_and_Regulations
DOC470_103_EN_A_V205c_Installation_Guide
Verifone Part Number DOC470-103-EN-A, Revision A
V205c
Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC470-103-EN-A, Revision A
V205c Installation Guide
© 2017 Verifone, Inc.
Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
V205C INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Overview V205c Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Front Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Rear Compartments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Countertop Performance in a Hand-Over Design. . . . . . . . . . . . . . . . . . . . . 12
CHAPTER 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing or Replacing MSAM and Micro SD Cards. . . . . . . . . . . . . . . . . . . . . . 16
Opening Card Compartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Changing or Installing Micro SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting by Telephone Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting the V205c to a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting ECRs to the V205c . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Magnetic Stripe Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CHAPTER 3
Specifications V205c Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4V205C INSTALLATION GUIDE
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
CHAPTER 4
Troubleshooting
Guidelines Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CHAPTER 5
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
APPENDIX ACaution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
V205C INSTALLATION GUIDE 5
PREFACE
This guide is the primary source of information for setting up and installing the
V205c device.
Audience This guide provides simple descriptions of the V205c features and the basic
information for installing and configuring the V205c.
Organization This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a V205c device.
Chapter 2, Setup. Explains how to set up and install the V205c and establish
connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
V205c.
Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider, ordering accessories or documentation from Verifone, and
maintaining the V205c unit.
Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-
compliant translations of all Warning and Caution messages in this installation
guide.
Related
Documentation To learn more about the V205c device, please refer to the following documents
and their associated Verifone Part Numbers (VPN):
Guide
Conventions
Please refer to the following document conventions for quickly identifying special
formatting.
Table 1 describes these conventions and provides examples of their use.
V205c Certifications and Regulations VPN DOC470-101-EN
V205c Quick Installation Guide VPN DOC470-102-EN
V205c Reference Guide VPN DOC470-104-EN
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross-references.
See Guide Conventions.
Italics Italic typeface indicates book
titles or emphasis.
You must not use this unit
underwater.
PREFACE
Guide Conventions
6V205C INSTALLATION GUIDE
Acronym Definitions
Please refer to Table 2 for the acronyms used in this manual.
The pencil icon is used to
highlight important information.
RS-232-type devices do not work
on the communication port.
The caution symbol indicates
hardware or software failure, or
loss of data.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as a
warning when bodily injury might
occur.
Due to risk of shock do not use
the unit near water.
Table 1 Document Conventions
Convention Meaning Example
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
3DES Triple Data Encryption Algorithm
AC Alternating Current
ANSI American National Standards Institute
cUL Underwriters' Laboratories of Canada
DC Direct Current
DUKPT Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR Electronic Cash Register
EMV Europay, MasterCard, and Visa
GPRS General Packet Radio Service
HSPA High Speed Packet Access
ISO International Organization for Standardization
MRA Merchandise Return Authorization
MSAM Multiple Secure Access Module
LAN Local Area Network
LCD Liquid Crystal Display
LED Light-Emitting Diode
PED PIN Entry Device
PIN Personal Identification Number
POS Point-of-Sale
RS-232 Recommend Standard number 232
SAM Secure Access Module
UL Underwriters Laboratories
PREFACE
Guide Conventions
V205C INSTALLATION GUIDE 7
USB Universal Serial Bus
VPN Verifone Part Number
Table 2 Acronym Definitions (continued)
Acronym Definitions
PREFACE
Guide Conventions
8V205C INSTALLATION GUIDE
V205C INSTALLATION GUIDE 9
CHAPTER 1
Overview
This chapter presents the basics on the V205c terminal.
V205c Terminal The V205c offers several communication options, enhanced display, increased
processing power and two USB peripheral ports.
The V205c terminal uses a robust, sleek, and highly functional design. With
modular communication options, enhanced color display, increased processing
power, expanded memory, and two USB peripheral ports.
Figure 1 V205c Front View
Front Features The V205c terminal provides the right combination of features and functions:
•2.8-inch TFT color screen (QVGA, 240 RGB x 320 pixels)
•4-way Navigation Button with Selection Keys
•Backlit keypad with tactile and audible feedback.
•Contactles (CTLS) reader
•Smart card reader
•Magnetic card reader
•Integrated thermal printer
OVERVIEW
V205c Terminal
10 V205C INSTALLATION GUIDE
Rear Compartments After removing the rear covers, the underside of the V205c shows the following:
Figure 2 V205c Card Compartment View
•Dual MSAM slots
•Micro SD Card slot
Figure 3 V205c Port Compartment View
•Ethernet port
•RJ9 port
•RJ11 port
•USB Host/Client port
•Micro-USB port
•Power port
3!- 3!-
3$
3!- 3!-
3$
OVERVIEW
Features and Benefits
V205C INSTALLATION GUIDE 11
Features and
Benefits The V205c terminal provides the following functionality:
Exceptional Ease of
Use and
Ergonomics
•Four-way navigation button with two selection keys for UI access.
•The contactless functionality offers a convenient payment option for
consumers.
•The bold design is sleek, stylish, and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input.
•A large 8-line by 21-character backlit display with backlit keypad, and extra-
size menu prompts, simplify training and reduce help desk calls.
•The multiple font-capable integrated thermal printer simplifies paper loading
and reduces paper jams. Uses 57 mm wide x 40 mm diameter paper rolls,
prints at 30 lines per second (LPS).
•The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
•Large, hard-rubber keys provide improved tactile feedback.
•Intuitive keypad interface simplify training and reduce support requests.
•Connects with most POS payment terminals, PCs, and ECRs.
•Supports payment transactions in a variety of payment environments.
•Rugged and reliable design absorbs hard knocks found at point-of-sale
counters.
•Sleek and stylish shape occupies minimal counter space.
Critical Security
Protection •Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
•The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
•Certified for ISO7816-3, ISO7816-10 and EMV4.3 standards for smart card
solutions.
•Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
•PCI 5.x-compliant for secure solutions, meeting the PED standard.
•Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
•The VeriShield security architecture meets published specifications for PCI
PTS POI and provides sophisticated file authentication to prevent execution of
unauthorized software.
•Key injection simplified and secured with Verifone’s SecureKit key loading
software.
OVERVIEW
Features and Benefits
12 V205C INSTALLATION GUIDE
Countertop
Performance in a
Hand-Over Design
•The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
•Exceptional display and printer graphics-handling capabilities that quickly
render logos, graphical fonts, and character-based languages.
V205C INSTALLATION GUIDE 13
CHAPTER 2
Setup
This chapter describes the setup procedure for the V205c, in the following
sections:
•Selecting Location
•PIN Protection Measures
•Unpacking Shipping Carton
•Installing or Replacing MSAM and Micro SD Cards
•Establishing Communication
•Loading Printer Paper
•Connecting Optional Devices
•Connecting Power Supply
•Smart Card Reader
•Magnetic Stripe Card Reader Use
•Contactless Transactions
•Periodic Inspection
Selecting
Location Use the following guidelines to select the best location for the V205c device.
To Select a Location
Choose a location convenient for both merchant and client:
•Far from heavy metal objects,
•A flat support surface such as a countertop or a table,
•Near a power outlet and the terminal or computer that connects to the V205c.
Environmental
Factors •Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
WARNING
For safety, do not string cables or cords across a walkway.
SETUP
PIN Protection Measures
14 V205C INSTALLATION GUIDE
•Do not use the V205c outdoors.
Electrical
Considerations •Avoid using this product during electrical storms.
•Do not use the V205c unit near water or in moist conditions.
•Disconnect the device from its POS terminal before cleaning.
Contactless
Considerations Avoid having metallic objects in proximity of the contactless antenna. If you need
to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic
mounting plate.
PIN Protection
Measures
Use the following techniques to provide effective screening of PIN-entry devices
(PEDs) during the PIN entry process. You can use these methods in combination,
although in some cases a single method might suffice:
•Position the terminal on the check-in stand in such a way as to block visual
observation of the PIN-entry process. Examples include:
•Visual shields designed into the check-in stand. The shields may be solely
for shielding purposes, or may be part of the general check stand design.
•Position the PED so that it is angled in such a way that PIN spying is
difficult.
•Install the PED on an adjustable stand that allows consumers to swivel the
terminal sideways and/or tilt it forwards/backwards to a position that makes
visual observation of the PIN-entry process difficult.
•Position in-store security cameras so that the PIN-entry keypad is not visible.
CAUTION
The V205c is not waterproof or dustproof and is intended for indoor use only. Any
damage to the unit from exposure to rain or dust can void any warranty.
WARNING
Due to risk of electrical shock or terminal damage, do not use the terminal near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool. Avoid using this product during electrical
storms. Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, neon signs, high frequency or magnetic security devices, or electric
motors).
CAUTION
Using an enclosed metal frame or mount may negatively affect contactless
performance.
SETUP
Unpacking Shipping Carton
V205C INSTALLATION GUIDE 15
The following table describes the two preferred mounting methods and the
recommended measures to protect from PIN capture in four observation corridors:
Additionally, you may wish to implement the following to further increase security
during PIN entry.
•Offer PIN security literature at the point of sale
•Use signage to limit the view of the V205c to just that of the cardholder.
Unpacking
Shipping Carton Carefully inspect the shipping carton and its contents for possible tampering or
damage.
1Remove the V205c unit from the shipping carton. The standard package
contains the PIN pad, power pack, telephone cable, and printer paper roll.
Refer to Accessories and Documentation for more information on related
accessories.
Figure 4 V205c Box Contents
Table 3 Mounting Methods and Protection Measures
Observation Corridors
Method Cashier Customer in Queue Customers Elsewhere On-site Cameras
Countertop with
Swivel Stand No Action
Needed. Customer positions
PED No action needed Do not install within
view of cameras
Countertop with-
out stand Position the
PED to face
away from the
cashier. Use
signage to block
cashier’s view.
Position the PED
between customer and
the next in queue.
Install the optional pri-
vacy shield.
Privacy Shield Installed Do not install within
view of cameras
NOTE
A swivel stand gives the cardholder freedom to position the V205c to optimize
their viewing angle. If you are installing a swivel stand, you must include prompts
in your application directing the cardholder to position the V205c strategically to
restrict the view of other customers.
SETUP
Installing or Replacing MSAM and Micro SD Cards
16 V205C INSTALLATION GUIDE
2Remove any protective plastic wrap and place the unit on a table or
countertop.
3Remove the clear protective film from the display.
4Replace all the packing materials, close the lid, and save the carton for
repacking or moving the V205c unit in the future.
Installing or
Replacing
MSAM and
Micro SD Cards
You may need to install or replace the multiple security access module (MSAM),
Micro Secure Digital (SD) cards.
Opening Card
Compartment Use the following steps to get access to the MSAM and Micro SD card
compartment:
1Place the terminal face down on a soft and clean surface to protect the display
from scratches.
2Push the locking tab and swing out the compartment cover.
Figure 5 Accessing Cardholders
3The MSAM and Micro SD cardholders are now accessible.
Changing or
Installing MSAMs To change or install MSAM cards:
1Use steps 1 to 2 of Opening Card Compartment to get to the MSAM
cardholder.
WARNING
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident label. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
CAUTION
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. Verifone recommends using
a grounded anti-static wrist strap.
3!- 3!-
3$
SETUP
Installing or Replacing MSAM and Micro SD Cards
V205C INSTALLATION GUIDE 17
2Remove the old card, if any, and insert the MSAM card carefully into the slot
(with the gold contacts facing downward) until fully inserted.
Figure 6 Inserting MSAM Card
3If you are finished replacing or inserting cards, put the rear cover back in
place.
Changing or
Installing Micro SD
Card
To change or install Micro SDcards:
1Use steps 1 to 2 of Opening Card Compartment to get to the Micro SD
cardholder.
2Remove the old card, if any, and insert the Micro SD card carefully into the slot
(with the gold contacts facing downward) until fully inserted.
Figure 7 Inserting Micro SD Card
3!- 3!-
3$
3!-
3!- 3!-
3$
3!-
NOTE
Insert the card with the card’s gold contacts facing away from you, toward the unit.
Take note of the notched edge on the MSAM card for quick orientation.
3!- 3!-
3$
3$
3!- 3!-
3$
3$
NOTE
Insert the card with the card’s gold contacts facing away from you, toward the unit.
SETUP
Establishing Communication
18 V205C INSTALLATION GUIDE
3If you are finished replacing or inserting cards, put the rear cover back in
place.
Establishing
Communication
You can connect the V205c to your network by using the following options:
•Connecting by Telephone Line
•Connecting by Ethernet Cable.
Connecting by
Telephone Line
Connect the telephone cord to the communication port on the terminal, then route
it directly to a telephone wall jack (see Figure 8). This is a direct connection and
the line is dedicated to the terminal.
Figure 8 Direct Telephone Connection
Connecting by
Ethernet Cable
Connect the ethernet cable to the ETH port on the terminal, then route it directly to
a network jack (see Figure 9). This is a direct connection to your network.
Figure 9 Ethernet Connection
WARNING
To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA
Certified Telecommunication Line Cord.
SETUP
Loading Printer Paper
V205C INSTALLATION GUIDE 19
Loading Printer
Paper
Before you can process transactions that require a receipt or record, you must
install paper in the printer.
The V205c uses a roll of 57 mm wide x 40 mm, single-ply, thermal sensitive paper.
A pink out-of-paper indicator line appears on the edge of the paper before the end
of the roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one more transaction.
1Unlock the paper compartment by pulling up the latch and swinging the door
downwards.
Figure 10 Loading Printer Paper
2Remove any partial roll of paper in the printer tray by lifting it up.
3Loosen the glued leading edge of the new paper roll or remove the protective
strip. Unwind the paper roll past any glue residue.
4Hold the roll so the paper feeds from the top of the roll.
5Load the paper roll as shown in Figure 10, with the edge of the paper on the
top of the roll.
6Swing the paper roll cover until it clicks shut, allowing a small amount of paper
(past the glue residue) to extend outside the printer door.
Connecting
Optional
Devices
The V205c device supports some peripheral devices designed for use with
electronic point-of-sale terminals.
CAUTION
Poor-quality paper can jam the printer and create excessive paper dust. Store
thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction,
temperature, humidity, and oils affect the color and storage characteristics of the
paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
1
2
CAUTION
Before connecting any peripheral device, remove the power plug from the
terminal. Reconnect the power cord only after you are finished connecting the
peripheral device(s). For complete information about peripheral installation and
use, refer to the user documentation supplied with those devices.
SETUP
Connecting Optional Devices
20 V205C INSTALLATION GUIDE
Different terminals support different devices, so for more information about
optional devices, please contact your Verifone distributor.
Optional Device
Connections
You can connect several devices to your V205c. You can use the following cables
for different types of device connections:
•RJ9 to DB9 cable (VPN CBL000-051-02-A)
•Multi-port coiled cable (VPN CBL470-006-02-A)
Contact your Verifone representative or visit the online store at
www.store.verifone.com for information on these devices.
Connecting the
V205c to a PC
The following illustration shows how to connect the V205c to a computer via the
RJ9 to DB9 port cable (VPN CBL000-051-02-A).
Figure 11 Sample PC Connection
NOTE
Make sure you replace the rear cover when all cables are installed. This provides
some protection to the cables and connectors. Do not carry the terminal by the
installed cables or pull the terminal about the by the cables. This may cause a
cable to be removed or damage the cables.
CAUTION
Some devices (ECRs and some PIN pads) require a separate power source.
Before connecting to any device, remove the power cord from the V205c unit.
SETUP
Connecting Power Supply
V205C INSTALLATION GUIDE 21
Connecting ECRs to
the V205c
The V205c supports electronic cash registers (ECRs).
The following illustration shows how to make a peripheral connection to the ECR
via RJ9 to DB9 port cable (VPN CBL000-051-02-A)
Figure 12 Sample ECR Connection
Connecting
Power Supply Not all configurations and device contexts require the use of a power supply –
Verifone ships the power supply unit with the terminal as required.
Contact your Verifone representative If you have changed the context in which the
terminal is used or have questions about which power supply should be used.
Disconnect the power pack cord from the power outlet before connecting a power
supply. Connect and route all cables between the terminal, ECR, and PC before
plugging the power pack cord into a wall outlet or surge protector.
CAUTION
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only a power pack with VPN PWR470-001-01-A (see Service
and Support for detailed power supply specifications).
SETUP
Smart Card Reader
22 V205C INSTALLATION GUIDE
Figure 13 Connecting the Power Pack
When the terminal has power and an application is loaded, the application starts
after the initial Verifone copyright screen and displays a unique copyright screen.
If no application is loaded, DOWNLOAD NEEDED appears on the display after
the initial Verifone copyright screen.
Smart Card
Reader
The smart card transaction procedure can vary depending on the application.
Verify the proper procedure with your application provider before performing a
smart card transaction.
Figure 14 Using the Smart Card Reader
Conducting a Smart
Card Transaction To conduct a smart card transaction:
1Position the smart card with the gold contacts facing upward.
2Insert the card into the smart card reader slot in a smooth, continuous motion
until it seats firmly.
3Remove the card when the display indicates the transaction is completed.
WARNING
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors. Disconnecting power during a transaction can cause transaction data
files not yet stored in memory to be lost.
NOTE
Verifone recommends installing a power surge protector to protect against
possible damage caused by lightning strikes and electrical surges.
CAUTION
Leave the smart card in the card reader until the transaction is completed.
Premature removal can void the transaction.
SETUP
Magnetic Stripe Card Reader Use
V205C INSTALLATION GUIDE 23
Magnetic Stripe
Card Reader Use
The V205c has a magnetic card reader that uses a triple track stripe reader. This
gives the unit greater reliability over a wide range of swipe speeds and operating
environments.
Figure 15 Using the Magnetic Stripe Card Reader
Conducting a Credit/
Debit Card
Transaction
To conduct a credit or debit card transaction:
1Position a magnetic card with the stripe facing the keypad.
2Swipe it through the magnetic card reader.
Contactless
Transactions
The V205c supports contactless transactions through an integrated contactless
module. The terminal only becomes active for contactless smart card transactions
when initialized by an application.
Figure 16 Contactless Transaction
Performing
Contactless
Transactions
To perform a contactless smart card transaction:
1Gently tap the card onto or hold the card (within 4 cm) against the surface of
the display where the contactless logo appears.
2An activated LED visual on the display accompanied by a short beeping sound
indicates a successful transaction.
See Contactless Considerations for more information.
SETUP
Periodic Inspection
24 V205C INSTALLATION GUIDE
Periodic
Inspection Periodically inspect the terminal for possible tampering. Signs of tampering may
include:
•Wires protruding from the device.
•Foreign objects inserted into the smart card or mag stripe slot.
•Signs of damage to the tamper-evident label.
•Warning message on the device display.
NOTE
If any device is found in tamper state, please remove it immediately from service.
Keep it available for potential forensic investigation, and notify your company
security officer and your local Verifone representative or service provider. For
more information on contacting Verifone, refer to Service and Support.
V205C INSTALLATION GUIDE 25
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the V205c terminal.
V205c Terminal Refer to the following technical information for the V205c terminal:
Unit Power
Requirements
Temperature
Humidity
External
Dimensions
Weight
Memory
Display
Magnetic Card
Reader
Primary Smart Card
SAM Card Reader
•Operating Power: 8 V DC, 2.25 A
•Operating temperature: 0° to 50° C (32° to 122° F)
•Storage temperature: -20° to 60° C (-4° to 140° F)
•Relative humidity: 5% to 90% (RH non-condensing)
•Length: 185 mm (7.3 in)
•Width: 78 mm (3.1 in)
•Depth: 54 mm (2.1 in)
•Unit weight: 274 g (9.66 oz)
•384MB (DDR3L: 128MB, NAND Flash: 256MB)
•2.8” color TFT 240 (RGB) x 320 (HVGA)
•Triple track (tracks 1, 2, 3), high coercivity, bi-directional
•ISO 7816-3, 1.8 V, 3 V, 5 V
•Synchronous and Asynchronous cards
•EMV Approved
•Two Security Access Module (SAM) slots
SPECIFICATIONS
V205c Terminal
26 V205C INSTALLATION GUIDE
Connectivity
Security
•Ethernet RJ45
•Speed 10 Base-T /100 Base-TX
•Compliant with IEEE802.3 LAN networks.
•Dial modem RJ11
•V.92 standard supported, line speeds of up to 56 Kbps
•USB type-A receptacle
•USB2.0 high speed
•Mini-USB port
•USB 2.0 high speed
•RJ9 port
•3DES encryption, Master/Session and DUKPT key management
•VeriShield file authentication
•PCI PED 5.x approved
V205C INSTALLATION GUIDE 27
CHAPTER 4
Troubleshooting
Guidelines
This chapter lists typical malfunctions that may occur while operating a V205c
device and the appropriate corrective action. If the problem persists – even after
performing the outlined guidelines, or if the problem is not described, contact your
local Verifone representative for assistance.
Display Panel
Does Not Work Use the following steps to check the display panel:
1Check all the cable connections.
2Check the controlling device's AC outlet to be sure the outlet is supplying
sufficient power. Substitute the controlling device's power pack with another
power pack.
3The controlling device's application program might not be loaded correctly.
Download the application program and try again.
4If the problem persists, contact your local Verifone representative.
Keypad Does
Not Respond Use the following steps to check the keypad:
1Check the display panel. If there are no characters, or the wrong characters
are displayed, refer to Display Panel Does Not Work.
2If the problem persists, contact your local Verifone representative.
Transactions
Fail To Process There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
•Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•Ensure that you are swiping cards properly (see Magnetic Stripe Card Reader
Use).
•Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
NOTE
The V205c device uses a tamper-evident case and contains no user-serviceable
parts. Do not, under any circumstance, attempt to disassemble the unit. Perform
only those adjustments or repairs specified in this guide. For all other services,
contact your local Verifone service provider. Service conducted by parties other
than authorized Verifone representatives may void any warranty.
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
28 V205C INSTALLATION GUIDE
•If the problem persists, contact your local Verifone representative.
Check Smart Card Reader
•Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader
Use).
•Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see Installing or Replacing MSAM and Micro SD Cards).
•If the problem persists, contact your local Verifone representative.
V205C INSTALLATION GUIDE 29
CHAPTER 5
Service and Support
Maintenance
and Cleaning The V205c device has no user-serviceable parts. Unless otherwise instructed, do
not, under any circumstances, attempt any service, adjustments, or repairs on the
unit. Disconnect the device before cleaning.
To clean the unit, periodically use a clean cloth, slightly dampened with water and
a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based
cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and
Documentation).
Service Returns For V205c equipment failures that cannot be resolved by your help desk or
service department, contact one of the following hotlines for product service and
repair information:
•USA – Verifone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
•International – Contact your Verifone representative
Before returning V205c unit to Verifone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more V205c for repair or replacement (U.S. customers only).
1Gather the following information from the printed labels on the bottom of each
V205c device to be returned:
•Product ID, including the model and part number. For example,
“M470-xxx-xx-xxx-x”
•Serial number (S/N xxx-xxx-xxx)
2Within the United States, call Verifone toll-free at 1-800-834-9133.
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Because the V205c can be damaged by liquid, do not spray cleaners or other
solutions directly onto the keypad or display. Always apply the cleaner to a cloth
before cleaning the device.
NOTE
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
SERVICE AND SUPPORT
Service Returns
30 V205C INSTALLATION GUIDE
3Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
4Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.)
•Please address the fax clearly to the attention of the
“Verifone MRA Dept.”
•Include a telephone number where you can be reached, as well as your
fax number.
•You will be issued MRA number(s) and the fax will be returned to you.
5Describe the problem(s).
6Provide the shipping address where the repaired or replacement unit must be
returned.
7Keep a record of the following items:
•Assigned MRA number(s).
•The serial number assigned to the V205c device (located at the bottom of
the unit.
•Shipping documentation, such as air bill numbers, used to trace the
shipment.
•Model(s) returned (model numbers are located on the bottom of the unit,
under the Port Compartment cover).
Figure 17 Model Number Location
NOTE
One MRA number must be issued for each V205c unit you return to Verifone, even
if you are returning several of the same model.
MODEL NUMBER
SERVICE AND SUPPORT
Accessories and Documentation
V205C INSTALLATION GUIDE 31
Accessories and
Documentation Verifone produces accessories and documentation for the V205c. When ordering,
please refer to the part number in the left column.
•Verifone Online Store at www.store.verifone.com
•USA – Verifone Customer Development Center, 1-800-Verifone (837-4366)
Monday - Friday, 7 A.M. - 5 P.M., MST
•International – Contact your Verifone representative
Cables Contact your local Verifone distributor to determine which cable fits your needs.
Power Supply
Accessories
Documentation
CBL159-312-01-A LAN cable for Ethernet connections (CAT5, 2.0 m).
CBL000-051-02-A RJ9 to DB9 cable, 2.0 m
CBL470-006-02-A Multi-port coiled cable
26264-01-R Cash register cable, RJ45-SUBD9f, 1.0 m.
26264-02-R Cash register cable, RJ45-SUBD9f, 2.0 m.
PWR470-001-01-A Power pack (100-240 V AC Input; 8 V DC, 2.25 A, 18 W Output)
02746-01 Verifone Cleaning Kit
DOC470-101-EN V205c Certifications and Regulations
DOC470-102-EN V205c Quick Installation Guide
DOC470-104-EN V205c Reference Guide
SERVICE AND SUPPORT
Accessories and Documentation
32 V205C INSTALLATION GUIDE
V205C INSTALLATION GUIDE 33
APPENDIX A
Caution and
Warning
Messages
Products with UL/cUL certification should include French translations of Caution
and Warning notices. The following table lists all notices found in the document,
their location, and the equivalent French translations.
Table 4 Caution and Warning Messages
Notice Chapter Page English Text French Text
Warning Setup page
13
For safety, do not string cables or
cords across a walkway.
Par mesure de sécurité, ne pas les câbles de
chaîne ou de cordons à travers une
passerelle.
Caution Setup page
14
This unit is not waterproof or
dustproof, and is intended for
indoor use only. Any damage to
the unit from exposure to rain or
dust can void any warranty.
Cet appareil n'est pas étanche ou à la
poussière, et est destiné à une utilisation en
intérieur. Tout dommage à l'unité de
l'exposition à la pluie ou à la poussière peut
annuler la garantie.
Warning Setup page
14
Due to risk of electrical shock or
terminal damage, do not use the
terminal near water, including a
bathtub, wash bowl, kitchen sink
or laundry tub, in a wet basement,
or near a swimming pool. Also,
avoid using this product during
electrical storms. Avoid locations
near electrical appliances or other
devices that cause excessive
voltage fluctuations or emit
electrical noise (for example, air
conditioners, neon signs,
highfrequency or magnetic
security devices, or electric
motors).
Du fait d'un risque d'électrocution ou d'une
détérioration du terminal, ne pas utiliser cet
équipement près d'une source d'eau, par
exemple près d'une baignoire, d'un lavabo,
d'un évier de cuisine ou d'un bac de lavage,
dans un sous-sol humide ou à proximité d'une
piscine. De même, éviter d’utiliser ce produit
lors des orages provoquant des coupures
électriques.Éviter de placer le terminal à
proximité d’appareils électriques ou autres
unités pouvant entraîner des fluctuations de
tension importantes ou des interférences
électriques, tels que les climatiseurs,
enseignes au néon, dispositifs de sécurité à
haute fréquence ou équipements électriques.
Caution Setup page
14,
Using an enclosed metal frame or
mount may negatively affect
contactless performance.
L'utilisation d'un cadre métallique fermé ou de
montage peut affecter négativement contact
performance.
Warning Setup page
16
Do not use a unit that has been
tampered with or otherwise
damaged. This unit comes
equipped with tamper-evident
label. If a label or component
appears damaged, immediately
notify the shipping company and
your Verifone representative or
service provider.
Ne pas utiliser un appareil qui a été altéré ou
endommagé. Cet appareil est équipé
d'étiquette d'inviolabilité. Si une étiquette ou
d'un composant semble être endommagé, en
aviser immédiatement la compagnie maritime
et votre représentant Verifone ou prestataire
de services.
Caution and Warning Messages
34 V205C INSTALLATION GUIDE
Caution Setup page
16
Observe standard precautions in
handling electrostatically sensitive
devices. Electrostatic discharges
can damage the equipment.
Verifone recommends using a
grounded anti-static wrist strap.
Respecter les précautions standard dans la
manipulation d'appareils sensibles aux
décharges électrostatiques. Les décharges
électrostatiques peuvent endommager le
matériel. Verifone recommande d'utiliser un
bracelet anti-statique à la terre.
Caution Setup page
21
Using an incorrectly rated power
supply can damage the unit or
cause it not to work properly. Use
only a power pack with VPN
DOC470-001-01-A.
L'utilisation d'une alimentation incorrecte peut
endommager l'appareil ou ne pas fonctionner
correctement. Utilisez uniquement un bloc
d'alimentation avec VPN DOC470-001-01-A.
Caution Setup page
22
Do not plug the power pack into
an outdoor outlet or operate the
terminal outdoors. Disconnecting
power during a transaction can
cause transaction data files not
yet stored in memory to be lost.
Ne branchez pas le bloc d'alimentation dans
une prise extérieure ou n'utilisez pas le
terminal à l'extérieur. La déconnexion de
l'alimentation pendant une transaction peut
entraîner la perte des fichiers de données de
transaction qui ne sont pas encore stockés
dans la mémoire.
Caution Setup page
22
Leave the smart card in the card
reader until the transaction is
completed. Premature removal
can void the transaction.
Laissez la carte à puce dans le lecteur de
carte jusqu'à ce que la transaction soit
terminée. Le retrait prématuré peut annuler la
transaction.
Caution Service
and
Support
page
29 Never use thinner,
trichloroethylene, or ketone-
based solvents – they can
deteriorate plastic or rubber parts.
Because this device can be
damaged by liquid, do not spray
cleaners or other solutions
directly onto the keypad or
display. Always apply the cleaner
to a cloth before cleaning the
device.
N'utilisez jamais de diluant, le trichloréthylène
ou des solvants cétoniques - ils peuvent
détériorer les pièces en plastique ou en
caoutchouc. Parce que cet appareil peut être
endommagé par un liquide, ne pas vaporiser
de nettoyage ou d'autres solutions
directement sur le clavier ou l'écran. Toujours
appliquer le nettoyant sur un chiffon avant de
nettoyer l'appareil.
Table 4 Caution and Warning Messages (continued)
Notice Chapter Page English Text French Text
Caution and Warning Messages
V205C INSTALLATION GUIDE 35
