Verizon Online G2100 Fios-G2100 User Manual P114 P225 rev

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User Manual P115-P225

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User Manual P115-P225

SECURITY LOG• Malformed packet: Failed parsing – a packed has been blocked because it is malformed.• Maximum security enabled service – a packet has been accepted because it belongs to a permitted service in the maximum security level.• Multicast IGMP connection – a multicast packet has been accepted.• NAT Error: Connection pool is full - No connection created – a connection has not been created because the connection pool is full.• NAT Error: Conﬂict mapping already exists – a conﬂict occurred because the NAT mapping already exists, so NAT failed.• NAT Error: No free NAT IP – no free NAT IP, so NAT has failed.• NAT out failed – NAT failed for this packet.• Outbound Auth1X – an outbound Auth1X packet has been accepted.• Packet invalid in connection – an invalid connection packet has been blocked.• Parental controls – a package has been block because of parental controls.• Passive attack on ftp-server: Client attempted to open Server ports – a packet has been blocked.• Service – a packet has been accepted because of a certain service, as speciﬁed in the event type.

116verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURINGSECURITY SETTINGS• Spooﬁng protection – a packet from the Internet with a source IP belong to the local network has been blocked.• STP packet – STP (Spanning Tree Protocol) packet has been accepted/rejected.• SynCookies protection – a SynCookies packet has been blocked.• Trusted device – a packet from a trusted device has been accepted.• UDP ﬂood protection – a packed has been blocked, stopping a UDP ﬂood.• User authentication – a message arrived during login time, including both successful and failed authentication.• Wildcard connection hooked – debug message regarding connection. • Wildcard connection opened - debug message regarding connection.• WinNuke protection – a WinNuke attack has been blocked.To view the security log:1. Select Security Log.

SECURITY LOG2. To modify the types of events that display in the log, click Settings.

118verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURINGSECURITY SETTINGS

SECURITY LOG3. In the Accepted Events section, select the type of activities that generates a log message:• Accepted Incoming Connections – generates a log message for each successful attempt to establish an inbound connection to the local network.• Accepted Outgoing Connections - generates a log message for each successful attempt to establish an outbound connection to the public network. 4. In the Blocked Events section, select the type of blocked events you want logged.5. To log a message for each remote administration connection attempt, click the Remote Administration Attempts check box.6. To log the connection for handling by the ﬁrewall and application level Fios Routers, click the Connection States check box.7. Click Apply to save changes. The Security Log page displays.

120verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURINGSECURITY SETTINGS

Activating Parental ControlsRule Summary8.0 8.1SETTING PARENTAL CONTROLS08/

122verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved.The abundance of harmful information on the Internet poses a serious challenge for employers and parents alike as they ask “How can I regulate what my employee or child does on the Internet?”With that question in mind, your Fios Router’s Parental Controls were designed to allow control of Internet access on all locally networked devices./ SETTINGPARENTAL CONTROLS

ACTIVATING PARENTAL CONTROLS8.0/ ACTIVATING PARENTAL CONTROLSYou can create a basic access policy for any computer or device on your Fios Router network. Parental controls limit Internet access to speciﬁc websites based on a schedule that you create.Access can be limited on speciﬁc websites or keywords embedded in a website. For example, you can block access to the ‘www.anysite.com’ as well as block any website that has the word ‘any’ in its site name.To limit computer access:1. Select Parental Controls.

124verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ SETTINGPARENTAL CONTROLS2. In Step 1 (optional), select the computers or device where you are limiting access in the Networked Computer/Device list box, then click Add. The devices display in the Selected Devices section.3. To remove a device from the Selected Devices list box, select the device, then click Remove. The device displays in the Networked Computer/Device list box.4. In Step 2, click one of the following options in the Limit Access By section:• Block the following Websites and Embedded Keywords within a Website – blocks the speciﬁed websites and websites with names contained the speciﬁed keyword.• Allow the following Websites and Embedded Keywords within a Website – allows the speciﬁed websites and websites with names contained the speciﬁed keyword.• Block ALL Internet Access – will not allow the device to access the Internet.5. Enter the name of the website or keyword, then click Add.

ACTIVATING PARENTAL CONTROLS AND RULE SUMMARY6. To remove a website or keyword, select the word, then click Remove.7. Create a schedule by selecting the days of the week when the rule will be active or inactive.8. Set the time when the rule will be active or inactive, then specify the start time and end time.9. Create a rule name and description.

126verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ SETTINGPARENTAL CONTROLS10. Click Apply to save changes.8.1/ RULE SUMMARYYou can view the rules created for your Fios Router. • To view the rule summary, select Rule Summary. The Rule Summary page opens with the rule name, description, and computer or device displayed. You can enable, view, edit, or delete the rule, refer to Scheduler Rules for additional setting details.

Using Advanced SettingsUtilitiesDNS SettingsNetwork SettingsRoutingDate and TimeConﬁguration Settings9.09.19.29.39.49.59.6CONFIGURING ADVANCED SETTINGS09/

128verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved.Advanced settings cover a wide range of sophisticated conﬁgurations for your Fios Router’s ﬁrmware and network./ CONFIGURING ADVANCED SETTINGS

USING ADVANCED SETTINGS AND UTILITIESCaution: Many of the settings described in this section should only be conﬁgured by experienced network technicians. Changes could adversely aect the operation of your Fios Router and local network. 9.0/ USING ADVANCED SETTINGSYou can access the following settings: To access the advanced settings:1. Select Advanced. A warning page displays, asking if you want to proceed.2. Click Yes. The Advanced page displays.UtilitiesDNS SettingsNetwork SettingsConﬁguration SettingsDate & TimeRouting

130verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS3. Select a topic by clicking the topic name.9.1/ UTILITIESYou can access the following advanced settings:• Diagnostics – performs diagnostic tests• Restore Defaults – resets your Fios Router to it default settings• Reboot Router – restarts your Fios Router• MAC Cloning – clones the MAC address• ARP Table – displays active devices with their IP and MAC addresses• Users – creates and manages remote users

UTILITIES• Local Administration – allows you to grant local SSH access• Remove Administration – detailed in Chapter 6 Conﬁguring Your Network Settings9.1a/ DIAGNOSTICSYou can use diagnostics to test network connectivity.To diagnose network connectivity:1. Select Diagnostics in the Advanced page.2. To ping an IP address, enter the IP address or domain name in the Destination ﬁeld and click Go.

132verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGSThe diagnostics will display the number of pings, status, packets sent, and round trip time. If no diagnostic status displays, click Refresh in your web browser.3. Click Close to exit the session.9.1b/ RESTORE DEFAULTSYou can restore your conﬁguration settings to your Fios Router factory default settings. Restoring the default settings erases the current conﬁguration, including user deﬁned settings and network connections. All connected DHCP client must request new IP addresses. Your Fios Router must restart.Prior to restoring the factory defaults, you may want to save your current conﬁguration to a ﬁle. This allows you to reapply your current settings and parameters to the default settings, as needed. For additional information, refer to the Conﬁguration File section.Note: When restoring defaults, the setting and parameters of your Fios Router are restored to their default values. This includes the Administrator password. A user-speciﬁed password will no longer be valid.To restore your Fios Router’s factory default settings:1. Select Restore Defaults in the Advanced page.

UTILITIES2. To save your current conﬁguration ﬁle, click Save Conﬁguration File.3. To restore the factory default settings, click OK. • All Router Defaults – will erase all router settings including user settings for SSID and Passwords.• All Defaults except User Settings – will erase all router settings but will retain the user settings for SSID and Passwords.• All ONT Defaults – will erase recent ONT network management changes made by Verizon. Use only if instructed to do so by Verizon support.• All Device Defaults (router and ONT) – will erase all custom router settings and recent ONT network management changes. Use only if instructed to do so by Verizon support.

134verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS4. The factory default settings are applied and your Fios Router restarts. Once complete, the Login page for the First Time Easy Setup Wizard displays.9.1c/ REBOOT FIOS ROUTERWarning: Only select Reboot Device if instructed to do so by Verizon support.You can reboot your Fios Router using the Reboot Router Only feature. Refer to 1.3b/ REAR PANEL for power button options.To reboot your Fios Router’s router using the user interface:1. Select Reboot Router Only in the Advanced page. 2. To reboot, click OK. Your router will reboot. This may take up to a minute.

UTILITIES3. To access your Fios Router user interface, refresh your web browser. If instructed by Verizon support to reboot the entire Fios Router (the Router and ONT):1. Select Reboot Device (Router and ONT) in the Advanced page. 2. To continue with the reboot, click OK. Your Fios Router will reboot. This may take a few minutes.3. After the front panel Uniﬁed Button LED turns solid white you will automatically be sent to the web browser login page.9.1d/ MAC CLONINGA MAC address is a hexadecimal code that identiﬁes a device on a network. All networkable devices have a unique MAC address.When replacing a network device on your Fios Router, you can simplify the installation process by copying the MAC address of the existing device to your Fios Router. To copy the MAC address of the existing device:1. Select MAC Cloning in the Advanced page.

136verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS2. In the To Physical Address ﬁeld, enter the MAC address of your new device.3. To locate the MAC address, refer to the documentation from the device manufacturer.4. Click Apply to save changes. 9.1e/ ARP TABLEYou can view the IP and MAC addresses of each DHCP connection. To view the IP and MAC addresses:1. Select ARP Table.

UTILITIES2. Review the IP and MAC address for each device.3. When complete, click Close.9.1f/ USERSYou can view the users that can currently access your wireless network. In addition, you can modify their login password and name as well as manage the number of unsuccessful login attempts a user can enter before your Fios Router temporarily denies all further login attempts by that user. To view users:1. Select Users in the Advanced page.

138verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS2. In the Login Conﬁguration section, enter the maximum number of unsuccessful login attempts.3. To edit usernames and passwords, click the Edit icon in the Action column. The User Settings page displays.

DNS SETTINGS4. To edit the username and set a new password, as needed. 5. To add a new user, specify the following parameters:• Full Name - name of the user. • User Name – name the user enters to remotely access the home or oce network. This ﬁeld is case-sensitive.6. To set a new Password, select the Set a new password check box. The New Password ﬁelds display.7. Verify the level of access for the user in the Permissions ﬁeld.8. Click Apply to save changes. The Users page opens with the user information displayed. 9. Click Apply again to save changes and exit. 9.1g/ LOCAL ADMINISTRATIONYou can grant local access on a speciﬁc port.To grant access:1. Select Local Administration in the Advanced page.

140verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS2. To grant access, select the check box for the speciﬁc SSH access.3. Click Apply to save changes. Local access is granted.4. To remove access, clear the checkbox, then click Apply. No local access is granted. 9.1h/ REMOTE ADMINISTRATIONThe Remote Administration parameters are detailed in Chapter 4 Conﬁguring Your Network Settings.9.2/ DNS SETTINGSYou can view and manage the DNS server host name and IP address as well as add a new computer. The DNS server does not require conﬁguration. 9.2a/ DYNAMIC DNSTypically, when connecting to the Internet, your router is assigned an unused public IP address from a pool, and this address changes periodically.Dynamic DNS allows a static domain name to be mapped to the dynamic IP address, allowing a computer within your network to be more easily accessible from the Internet.When using Dynamic DNS, each time the public IP address changes, the DNS database is automatically updated with the new IP address.

DNS SETTINGS AND NETWORK SETTINGSIn this way, even though the IP address changes often, the domain name remains constant and accessible.To set up dynamic DNS:1. Select Dynamic DNS2. To set up a new entry, click the Add button.

142verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS3. Conﬁgure the following parameters:• Host Name – enter the full domain name for your Dynamic DNS domain. • Provider – select the Dynamic DNS account provider from the menu.• User Name – enter your user name for your Dynamic DNS account. • Password – enter the password for your Dynamic DNS account.• SSL Mode – select if your Dynamic DNS service supports SSL. Click Apply to save your changes.To edit the host name or IP address:1. In the Action column, click the Edit icon. The DNS Entry page displays.2. Edit the settings.3. Click Apply to save the changes.9.2b/ DNS SERVERYou can edit the host name and/or IP address, if the host was manually added to the DNS table. If not, you can only modify the host name.

NETWORK SETTINGSTo access the DNS server:1. Select DNS Server in the Advanced page.2. To view and add computers stored in the DNS table, click Add DNS Entry. The Add DNS Entry page displays.3. In the Host Name ﬁeld, enter the name of the computer, then enter the IP address and click Apply to save changes. The DNS Server page displays.4. To edit the host name or IP address, click the Edit icon in the Action column. The DNS Entry page displays. Edit the host name and/or IP address, then click Apply to save changes.5. To remove a host from the DNS table, click the Delete icon in the Action column.

144verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS9.3/ NETWORK SETTINGSYou can conﬁgure the following network settings:• Network Objects – deﬁne a group, such as a group of computers• UPnP – checks the validity of all UPnP services and rules• Port Forwarding Rules – displays port forwarding rules9.3a/ NETWORK OBJECTSNetwork objects deﬁne a group, such as a group of computers, on your Fios Router network by MAC address, IP address, and /or host name. The deﬁned group becomes a network object. You can apply settings, such as conﬁguring system rules, to all devices deﬁned in the network object.For example, instead of setting the same website ﬁltering conﬁguration individually to ﬁve computers one at a time, you can deﬁne the computers as a network object. Website ﬁltering can then be simultaneously applied to all the computers.You can use network objects to apply security rules based on host names, instead of IP addresses. This is useful since IP addresses change from time to time. In addition, you can deﬁne network objects according to MAC address to make the rule application more persistent against network conﬁguration settings.To deﬁne a network object:1. Select Network Objects in the Advanced page.

NETWORKSETTINGS2. To deﬁne a network object, click Add. The Edit Network Objects page displays. 3. In the Description ﬁeld, enter a name for the network object.

146verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS4. Click Add. The Edit Item page displays.5. Select the type of network object as IP address, IP subnet, IP range, MAC address, host name, DHCP option, or protocol, and click Apply to save changes. 6. Repeat the above steps to create additional network objects.7. When complete, click Apply to save changes.9.3b/ UNIVERSAL PLUG AND PLAYYou can use Universal Plug and Play (UPnP) to support new devices without conﬁguring or rebooting your Fios Router.In addition, you can enable the automatic cleanup of invalid rules. When enabled, this functionality veriﬁes the validity of all UPnP services and rules every ﬁve minutes. Old and unused UPnP deﬁned services are removed, unless a user-deﬁned rule depends on it.

NETWORKSETTINGSUPnP services are not deleted when disconnecting a computer without proper shutdown of the UPnP applications, such as messenger. Services may often not be deleted and eventually this leads to the exhaustion of rules and services, and no new services can be deﬁne. The cleanup feature locates the invalid services and removes them, preventing services exhaustion.To access this setting:1. Select Universal Plug and Play in the Advanced page.2. To enable UPnP and allow UPnP services to be deﬁned on any network hosts, select the UPnP Enabled check box.3. To enable automatic cleanup of invalid rules, select Enable Automatic Cleanup of Old Unused UPnP Services check box.4. Click Apply to save changes.9.3c/ PORT FORWARDING RULESYou can view, modify, and delete port forwarding rules.

148verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGSTo access the rules:1. Select Port Forwarding Rules in the Advanced page.

ROUTING2. To edit a protocol rule, click the Edit icon in the Action column. The Edit Service page displays.3. Modify the Service Name and Service Description, as needed.4. To modify the current protocol, click the Edit icon in the Action column.5. To add server ports, click Add Server Ports.6. Click Apply to save changes.9.4/ ROUTINGYou can conﬁgure the following settings:• IPv6 – enables IPv6 support.

150verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS• Routing – manages the routing and IP address distribution rules.• IP Address Distribution - adds computers conﬁgured as DHCP clients to the network9.4a/ IPv6Use the IPv6 feature settings to enable, disable, or conﬁgure an IPv6 Internet connection and IPv6 LAN settings.1. To conﬁgure your network to use the IPv6 Internet connection type. Select IPv6 from the Advanced page to display the IPv6 service options:2. Select Enable under the Enable IPv6 Support option. (Once IPv6 is enabled the default setting will be IPv6 WAN as DHCPv6 and IPv6 LAN as Stateless).

ROUTING3. Select the appropriate IPv6 connection method from the drop-down list, as shown below to specify the method to be used to obtain your WAN IPv6 Address. 4. Click Apply to have changes take eect.Note: The Internet IPv6 service is required for this feature to work over the Internet.

152verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS5. To disable the IPv6 service click on the “Disable” option as shown below and click Apply to have changes take eect.Once conﬁgured using valid IPv6 WAN and LAN conﬁgurations you should not see any errors when you click on the “Apply” button and the Main page will reﬂect the router’s new IPv6 address as shown below.You should also see the IPv6 address for all IPv6 supported devices on your local network displayed on the My Network page and under the Broadband Connection (Ethernet/Fiber) Properties as shown on the two pages below. Once conﬁgured your IPv6 address will show here

ROUTINGSTATIC - WAN IPv6 ADDRESS CONNECTIONThe IPv6 WAN Static conﬁgurations are IPv6 settings that you enter manually. These speciﬁc IPv6 addresses and settings are not expected to change frequently.1. To conﬁgure IPv6 WAN Static mode, select the Static option on the IPv6 Conﬁguration Control Page as shown below:

154verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS2. Specify the Static method to be used to obtain your WAN IPv6 Address by entering:• IPv6 WAN Conﬁguration (select Static) as shown in drop-down list and page below:• IPv6 WAN Address• Preﬁx Length (A numeric value between 16 and 128)

ROUTING• Default Fios Router• Primary DNS Server• Secondary DNS Server 3. After entering all appropriate IPv6 settings click Apply to have changes take eect.STATIC - WAN IPv6 ADDRESS CONNECTION1. To conﬁgure IPv6 LAN Stateful mode with Static WAN, select the Stateful (DHCPv6) option on the IPv6 Conﬁguration Control Page as shown below:2. Specify the Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details:• IPv6 LAN Conﬁguration (select Stateful from the drop-down list) as shown in drop-down list and page below:

156verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS• LAN Preﬁx• LAN IPv6 Link Local Address (automatically populated)• LAN IPv6 Address Range (start and end)• Router Advertisement Lifetime (minutes between 0-150)• IPv6 Address Lifetime (minutes between 3-150) • Interfaces - check one or more of the box(s) to apply IPv6 LAN settings to the selected interfaces: – Ethernet IPv6 Enabled – Wireless Access Point 1 IPv6 Enabled – Wireless Access Point 2 IPv6 Enabled3. After entering all appropriate IPv6 settings click Apply to have changes take eect.STATIC WAN WITH LAN IPv6 STATELESS SETTINGS:1. To conﬁgure LAN IPv6 Stateless mode with Static WAN, select the Stateless option on the IPv6 Conﬁguration Control Page as shown below:

ROUTING2. Specify the settings to be used to assign LAN IPv6 addresses by entering the following details:• IPv6 LAN Conﬁguration (select Stateless from the drop-down list) as shown in drop-down list and page below:• LAN Preﬁx• LAN IPv6 Link Local Address (automatically populated)• Router Advertisement Lifetime (minutes between 0-150)• Interfaces - check one or more of the box(s) to apply IPv6 LAN settings to the selected interfaces: – Ethernet IPv6 Enabled – Wireless Access Point 1 IPv6 Enabled – Wireless Access Point 2 IPv6 Enabled

158verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS3. After entering all appropriate IPv6 settings click Apply to have changes take eect.DHCPv6 - WAN IPv6 ADDRESS CONNECTIONThe IPv6 WAN DHCPv6 conﬁgurations are IPv6 settings that you enter that will allow your IPv6 connection to be updated by the ISP as needed.1. To conﬁgure IPv6 WAN Stateful (DHCPv6) mode, select the Stateful (DHCPv6) option on the IPv6 Conﬁguration Control Page as shown below:2. Specify the DHCPv6 method to be used to obtain your WAN IPv6 Address by entering:• IPv6 WAN Conﬁguration (select DHCPv6 from the drop-down list) as shown in drop-down list and page below:

ROUTING3. Check to either ‘Obtain IPv6 DNS Server address automatically’, or to ‘Use the following IPv6 DNS Server addresses’4. After entering all appropriate IPv6 settings click Apply to have changes take eect.DHCPv6 WAN WITH LAN IPv6 STATEFUL (DHCPv6) SETTINGS:1. To conﬁgure IPv6 WAN Stateful (DHCPv6) mode, select the Stateful (DHCPv6) option on the IPv6 Conﬁguration Control Page as shown below:2. Specify the Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details:

160verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS• IPv6 LAN Conﬁguration (select Stateful from the drop-down list) as shown in drop-down list and page below:• LAN Preﬁx• LAN IPv6 Link Local Address (automatically populated)• LAN IPv6 Address Range (start and end)• Router Advertisement Lifetime (minutes between 0-150)• IPv6 Address Lifetime (minutes between 3-150) • Interfaces - check one or more of the box(s) to apply IPv6 LAN settings to the selected interfaces: – Ethernet IPv6 Enabled – Wireless Access Point 1 IPv6 Enabled – Wireless Access Point 2 IPv6 Enabled3. After entering all appropriate IPv6 settings click Apply to have changes take eect.

ROUTINGDHCPv6 WAN WITH LAN IPv6 STATELESS SETTINGS:1. To conﬁgure IPv6 LAN Stateless mode with DHCPv6 WAN, select the Stateless option on the IPv6 Conﬁguration Control Page as shown below:2. Specify the Stateless settings to be used to assign LAN IPv6 addresses by entering the following details:• IPv6 LAN Conﬁguration (select Stateless from the drop-down list) as shown in drop-down list and page below:• LAN Preﬁx (automatically populated)• LAN IPv6 Link Local Address (automatically populated)• Router Advertisement Lifetime (minutes between 0-150)• Interfaces - check one or more of the box(s) to apply IPv6 LAN settings to the selected interfaces: – Ethernet IPv6 Enabled

162verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS – Wireless Access Point 1 IPv6 Enabled – Wireless Access Point 2 IPv6 Enabled3. After entering all appropriate IPv6 settings click Apply to have changes take eect.LAN IPv6 CONFIGURATION WITHOUT AN IPv6 WAN CONNECTION:1. To conﬁgure IPv6 to use either the IPv6 LAN Stateful or Stateless mode without using an IPv6 Internet WAN connection, select the None option on the IPv6 Conﬁguration Control Page as shown below: 2. After entering all appropriate IPv6 settings click Apply to have changes take eect.

ROUTINGLAN IPv6 STATEFUL (DHCPv6) WITH NO WAN SETTINGS:1. To conﬁgure IPv6 LAN Stateful mode with No WAN connection, select the Stateful option on the IPv6 Conﬁguration Control Page as shown below:2. Specify the Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details:• IPv6 LAN Conﬁguration (select Stateful from the drop-down list) as shown in drop-down list and page below:• LAN IPv6 Link Local Address (automatically populated)• LAN IPv6 Address Range (start and end)

164verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS• Router Advertisement Lifetime (minutes between 0-150)• Interfaces - check one or more of the box(s) to apply IPv6 LAN settings to the selected interfaces: – Ethernet IPv6 Enabled – Wireless Access Point 1 IPv6 Enabled – Wireless Access Point 2 IPv6 Enable3. After entering all appropriate IPv6 settings click Apply to have changes take eect.LAN IPv6 STATELESS WITH NO WAN SETTINGS:1. To conﬁgure IPv6 LAN Stateless mode with No WAN connection, select the Stateless option on the IPv6 Conﬁguration Control Page as shown below:2. Specify the Stateless settings to be used to assign LAN IPv6 addresses by entering the following details:

ROUTING• IPv6 LAN Conﬁguration (select Stateless from the drop-down list) as shown in drop-down list and page below:• LAN IPv6 Link Local Address (automatically populated)• Router Advertisement Lifetime (minutes between 0-150)• Interfaces - check one or more of the box(s) to apply IPv6 LAN settings to the selected interfaces: – Ethernet IPv6 Enabled – Wireless Access Point 1 IPv6 Enabled – Wireless Access Point 2 IPv6 Enable3. After entering all appropriate IPv6 settings click Apply to have changes take eect.9.4b/ ROUTING SETTINGSYou can view the routing and IP address distribution rules as well as add, edit, or delete the rules.

166verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGSTo view the rules:1. Select Routing in the Advanced page.2. To add a new Route, click Add New Route.

ROUTING3. Specify the following parameters:• Name – select the network type.• Destination - enter the destination IP of the destination host, subnet address, network address, or default route. The destination for a default route is 0.0.0.0.• Netmask – enter the network mask. This is used in conjunction with the destination to determine when a route is used.• Fios Router – enter the IP address of your Fios Router.• Metric – enter a measurement preference of the route. Typically, the lowest metric is the most preferred route. If multiple routes exist to a speciﬁc destination network, the route with the lowest metric is used.

168verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS4. Click Apply to save changes.9.4c/ IP ADDRESS DISTRIBUTIONYou can easily add computers conﬁgured as DHCP clients to the network. The DHCP server provides a mechanism for allocating IP addresses to these hosts and for delivering network conﬁguration parameters to the hosts.For example, a client (host) sends a broadcast message on the network requesting an IP address for itself. The DHCP server then checks its list of available addresses and leases a local IP address to the host for a speciﬁc period of time and simultaneously designates this IP address as taken. At this point, the host is conﬁgured with an IP address for the duration of the lease. The host can renew an expiring lease or let it expire. If it renews a lease, the host receives current information about network services, as it did during the original lease, allowing it to update its network conﬁgurations to reﬂect any changes that occurred since the ﬁrst connection to the network.If the host wishes to terminate a lease before its expiration, it sends a release message to the DHCP server. This makes the IP address available for use by other hosts.The DHCP server performs the following functions:• Displays a list of all DHCP host devices connected to your Fios Router

ROUTING• Deﬁnes the range of IP addresses that can be allocated in the network• Deﬁnes the length of time the dynamic P addresses are allocated• Provides the above conﬁgurations for each network device and can be conﬁgured and enabled or disabled separately for each network device• Assigns a static lease to a network computer to receive the same IP address each time it connects to the network, even if this IP address is within the range of addresses that the DHCP server may assign to other computer• Provides the DNS server with the host name and IP address of each computer connected to the networkTo view a summary of the services provided by the DHCP server:1. Select IP Address Distribution in the Advanced page.

170verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGSDHCP SERVER SETTINGSYou can edit the DHCP server settings for a device.To edit the settings:1. On the IP Address Distribution page, click the Edit icon in the Action column. The DHCP Settings page opens with the device information displayed.2. To enable the DHCP server, select DHCP Server in the IP Address Distribution ﬁeld.Once enabled, the DHCP server provides automatic IP assignments (IP leases) based on the preset IP range deﬁned below.3. To conﬁgure the DHCP server complete the following ﬁelds:• Start IP Address – enter the ﬁrst IP address that your Fios Router will automatically begin assigning IP addresses from. Since your Fios Router’s default IP address is 192.168.1.1, the default start IP address should be 192.162.1.2.

ROUTING AND DATE AND TIME• End IP Address – enter the last IP address that your Fios Router will automatically stop the IP address allocation. The maximum end IP address range that can be entered is 192.168.1.254. • WINS Server – determines the IP address associated with a network device.• Lease Time in Minutes – assigns the amount of time in minutes that each device is assigned an IP address by the DHCP server when it connects to the network.When the lease expires, the server determines if the computer has disconnected from the network. If it has, the server may reassign this IP address to a newly-connected computer.4. Click Apply to save changes.DHCP CONNECTIONSYou can view a list of the connections currently assigned and recognized by the DHCP server. In addition, you can add a new connection with a ﬁxed IP address.Note: The ﬁxed IP address of a device is assigned to the MAC address of the network card installed on the network computer. If this network card is replaced, you must update the device entry in the DHCP Connections list with the MAC address of the new network card.

172verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGSTo view a list of computers:1. On the IP Address page, click Connection List.2. To deﬁne a new Static Connection with a ﬁxed IP address, click Add Static Connection.

DATE AND TIME3. Enter the host name.4. Enter the ﬁxed IP address to be assigned.5. Enter the MAC address of the network interface of the computer used with this DHCP static connection.6. Click Apply to save changes.9.5/ DATE AND TIMEYou can conﬁgure the following settings:• Date and Time Settings – sets the time zone and enables automatic time updates.• Scheduler Rules – limits the activation of ﬁrewall rules to speciﬁc time periods.9.5a/ DATE AND TIME SETTINGSYou can set the time zone and enable automatic time updates. To conﬁgure the settings:1. Select Date and Time in the Advanced page.

174verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS2. Select the local time zone. Your Fios Router automatically detects daylight saving times for selected time zone.3. In the Automatic Time Update section, select the Enabled check to perform an automatic time update.4. Deﬁne the time server addresses by clicking Add. The Time Server Settings page displays.

DATE AND TIME AND CONFIGURATION SETTINGS5. Enter the IP address or domain name of the time server, then click Apply to save changes.9.5b/ SCHEDULER RULESScheduler rules are used for limiting the activation of ﬁrewall rules to speciﬁc time periods. The time periods are either for days of the week or for hours of each day based on activity or inactivity. To deﬁne a rule:1. Verify that the date and time of your Fios Router is correct. 2. Select Scheduler Rules in the Advanced page.

176verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS3. Click Add. The Set Rule Schedule page displays.

CONFIGURATION SETTINGS4. Enter the name of the rule.5. In the Rule Settings section, specify if the rule is active at the scheduled time or inactive at the scheduled time.6. Click the Add Rule Schedule. The Edit Rule Schedule page displays. 7. Select the active or inactive days of the week.8. To deﬁne a new active or inactive hourly range, click New Hours Range Entry.

178verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS9. Enter the start and end time, then click Apply to save changes.10. Click Apply again to save the rule schedule.9.6/ CONFIGURATION SETTINGSYou can conﬁgure the following conﬁguration settings: • Conﬁguration File – used for ﬁle backups and restoring conﬁguration ﬁles• System Settings – conﬁgures various system and management parameters• Port Conﬁguration – sets up Ethernet ports• Device Conﬁguration – supports Router Only, ONT only, and Full (Router and ONT)9.6a/ CONFIGURATION FILEYou can use the Conﬁguration File functionality to view, save, and load conﬁguration ﬁles. These ﬁles are used to backup and restore the current conﬁguration of your Fios Router.Only conﬁguration ﬁles saved on a speciﬁc Fios Router can be applied to that Fios Router. You cannot transfer conﬁguration ﬁles between Fios Routers.Warning: Manually editing a conﬁguration ﬁle can cause your Fios Router to malfunction or become completely inoperable.

CONFIGURATION SETTINGSTo save or load the conﬁguration ﬁle:1. Select Conﬁguration File.2. To save the current conﬁguration to a ﬁle, click Save Conﬁguration File. The conﬁguration ﬁle is saved to you web browser’s download folder.3. To load a previously saved conﬁguration ﬁle, click Load Conﬁguration File.Browse to the location of the ﬁle, then click Apply to begin the conﬁguration uploading process. Your Fios Router will automatically restart with that conﬁguration. 9.6b/ SYSTEM SETTINGSYou can conﬁgure various system and management parameters.

180verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGSTo conﬁgure system settings:1. Select System Settings in the Advanced page.

CONFIGURATION SETTINGS2. In the Router Status section, conﬁgure the following:• Wireless Broadband Route’s Hostname – enter the host name or URL address of your Fios Router. Both names are the same.• Local Domain – view the local domain of the network.3. In the Wireless Broadband Router section, conﬁgure the following by selecting the check box:• Automatic Refresh of System Monitoring Web Pages – activates the automatic refresh of system monitoring web pages.• Prompt for Password when Accessing via LAN – causes your Fios Router to ask for a password when trying to connect to the network.• Warn User Before Conﬁguration Changes – activates user warnings before network conﬁguration changes take eect.In the Session Lifetime ﬁeld, specify the length of time required before reentering a user name and password after your Fios Router has been inactive.In the Conﬁgure a Number of Concurrent Users ﬁeld, select the number of users that can access your Fios Router at any time. 4. Select Remote Administration to conﬁgure the remote administration to your Fios Router.

182verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS5. In the Management Application Ports section, change the primary and secondary HTTP management and SSH ports.6. In the System Logging section, conﬁgure the following system log options:• Enable Logging – activates system logging.• Remote System Notify Level – specify the type of information, such as none, error, warning, and information, received for remote system logging.

CONFIGURATION SETTINGS7. In the Security Logging section, conﬁgure the following security logging options:• Low Capacity Notiﬁcation Enabled – activates low capacity notiﬁcation. This works in conjunction with the Allowed Capacity before Email Notiﬁcation and System Log Buer Size.• Allowed Capacity before Email Notiﬁcation – specify the capacity before an email notiﬁcation is sent.• System Log Buer Size – specify the size of the system log buer.• Remote System Notify Level – specify the type of information, such as none, error, warning, and information, received for remote system logging. 8. In the Auto WAN Detection section, specify the DHCP timeout.9. Click Apply to save changes.9.6c/ ETHERNET PORT CONFIGURATIONEthernet port conﬁguration allows you to set up the Ethernet ports as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or 1000 Mbps.To conﬁgure the ports:1. Select Port Conﬁguration in the Advanced page.

184verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS2. To emulate the speed and duplex conﬁguration of the port with which it’s communicating, select Auto or select the port speed and duplicity.3. Click Apply to save changes.9.6d/ DEVICE CONFIGURATIONCaution: The Device Conﬁguration settings should only be conﬁgured by experienced network technicians to avoid adversely aecting the operation of your Fios Router, your local network or your Internet access.Method displayed should represent current conﬁguration.

CONFIGURATION SETTINGS• Router Only – Used when there is already an existing ONT or modem providing broadband service. Selecting this option will disable the Fios Router’s ONT functionality.• ONT only – Used when there is already an existing router providing networking service. Selecting this option will disable the Fios Router’s router functionality.• Full (Router and ONT) – This default setting is used when both the ONT and router services are utilized. Selecting this option will enable both the Fios Router’s ONT and router functionality.

186verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ CONFIGURING ADVANCED SETTINGS

Fios Router StatusAdvanced StatusSystem LoggingFull Status/System wide Monitoring of ConnectionsTrac MonitoringBandwidth MonitoringVoice DiagnosticsOptical Status10.010.110.210.3 10.410.510.610.7MONITORING YOUR FIOS ROUTER10/

188verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ MONITORINGYOUR FIOS ROUTERSystem Monitoring displays system information, including basic settings, system log, key network device parameters and network trac statistics.

FIOS ROUTER STATUS AND ADVANCED STATUS10.0/ FIOS ROUTER STATUSYou can view the basic settings of your Fios Router.To view the basic settings:1. Select System Monitoring in the Main menu. The Router Status page displays.

190verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ MONITORINGYOUR FIOS ROUTER2. To refresh the page, click Refresh.3. To continuously refresh the page, click Automatic Refresh On.10.1/ ADVANCED STATUSYou can view the details and status of:• System Logging• Full Status/System wide Monitoring of Connections• Trac Monitoring• Bandwidth Monitoring• Voice Diagnostics• Optical Diagnostic StatusTo view the advanced status:1. Select Advanced Status. A warning page displays.2. Click Yes. The Advanced Status page displays.

SYSTEM LOGGING AND FULL STATUS/SYSTEM WIDE MONITORING OF CONNECTIONS3. To view the details of the listed monitoring options, click the link.10.2/ SYSTEM LOGGINGSystem logging provides a view of the most recent activity of your Fios Router. In addition, you can view additional logs, such as the security, advanced, ﬁrewall, WAN, DHCP, and LAN DHCP.To view the system log:1. In the Advanced Status page, click the System Logging link.

192verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ MONITORINGYOUR FIOS ROUTER2. To view a speciﬁc type of log event such as Security Log, WAN DHCP Log, etc., click the appropriate link in the menu in the left column. 3. To update the data, click Refresh.10.3/ FULL STATUS/SYSTEM WIDE MONITORING OF CONNECTIONSYou can view a summary of the monitored data collected for your Fios Router.To view your Fios Router’s full system status:1. In the Advanced Status page, click Full Status/System wide Monitoring of Connections.

TRAFFIC MONITORING AND BANDWIDTH MONITORING2. To modify the connection properties, click the individual connection links.3. To refresh the page, click Refresh.4. To continuously refresh the page, click Automatic Refresh On.10.4/ TRAFFIC MONITORINGYour Fios Router continually monitors trac in the local area network and between the local network and the Internet. You can view up to the second statistical information about data received from and transmitted to the Internet as well as data received from and transmitted to computers in the local network.To view the trac monitoring data:1. In the Advanced Status page, select Trac Monitoring.

194verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ MONITORINGYOUR FIOS ROUTER2. To refresh the page, click Refresh.3. To continuously refresh the page, click Automatic Refresh On.10.5/ BANDWIDTH MONITORINGYou can view and monitor the recorded bandwidth usage measured in Kbps.To view the bandwidth:1. In the Advanced Status page, select Bandwidth Monitoring.2. To refresh the page, click Refresh.3. To continuously refresh the page, click Automatic Refresh On.

10.6/ VOICE DIAGNOSTICSThe Voice Status page provides details about the provisioned lines and discovered DECT handsets known to the Fios Router. This page will not be available if your voice service has not been enabled or conﬁgured. Refer to the voice section under ‘4.0 Voice’ for the voice conﬁguration options and details.VOICE DIAGNOSTICS AND OPTICAL DIAGNOSTIC STATUS

196verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved.10.7/ OPTICAL DIAGNOSTIC STATUSOptical Status provides basic statistics for ﬁber connection for Optical Network Terminal (ONT) including: Network, Management, Optical Measurements for the ONT-Side (including: Rx & Tx, Voltage, Laser Bias, Ranging Detail and Bit Error Rates)To view the Fios Router’s current optical statistics, refer to the Optical Status page located under the Advanced Diagnostic’s feature.• OpticRXPower – (-27dBm, -8dBm) – Optical power of the received signal.• OpticTXPower – (1dBm, 4dBm) Optical power of the transmitted signal.• OpticTXBias – (2mA, 25mA) – Electric current on the transmitted optical signal.• OpticVoltage – 3.3v – Optical signal voltage.• Laser Bias Current – Electric charge on the laser signal.• Temperature – (-5C, 80C) – Temperature of the optical HW module.• Ranging – Connection status of the ﬁber signal – 0: Connecting; 1: Connected; 2: Disconnected.• Bit Error Rates – <10^(-10) – Optical transmission bit error rate./ MONITORINGYOUR FIOS ROUTER

Note: This page is not available if an optical connection has not been established. VOICE DIAGNOSTICS AND OPTICAL DIAGNOSTIC STATUS

198verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ MONITORINGYOUR FIOS ROUTER

Troubleshooting TipsFrequently Asked Questions11.011.1TROUBLE SHOOTING11/

200verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ TROUBLESHOOTINGThis chapter lists solutions for issues that may be encountered while using your Fios Router as well as frequently asked questions.Although the majority of the Fios Router’s Internet connectivity is automatic and transparent, if an issue does occur accessing the Internet (e.g. complete loss of connectivity, inability to access services, etc.), you may need to take additional steps to resolve the problem.

TROUBLESHOOTING TIPSNote: The advanced settings should only be conﬁgured by experienced network technicians to avoid adversely aecting the operation of your Fios Router and your local network. 11.0/ TROUBLESHOOTING TIPS11.0a/ IF YOU ARE UNABLE TO CONNECT TO THE INTERNET:• The ﬁrst thing to check is whether your Fios Router is powered on and it is connected to the Internet. Check the front panel’s Uniﬁed Button light on the front of the Fios Router. Be sure to refer to the Router Lights quick link to determine status of the Fios Router. Check the WAN cable (Ethernet or Fiber) connecting your Fios Router to the Internet to make sure it is properly connected on both ends.• If the prior tips do not resolve your connection issue, try restarting (rebooting) the router portion of the Fios Router by manually pressing the protruding ‘red’ power button on the rear panel of the Fios Router for 2-4 seconds (the Uniﬁed Button LED should go o) and then press the power button again to begin rebooting your Fios Router. Your Fios Router will begin rebooting and returning to service in 3 - 5 minutes depending on your network connection, check Fios Router’s Uniﬁed Button LED status and if it is solid white, try again to access the Internet.• If rebooting your router does not resolve your connection issue, try power cycling the Fios Router by unplugging the power cable from the adapter or the wall and wait 2 minutes. During the 2 min. wait period, also power cycle the network device (e.g. the computer, tablet, etc.) and then plug the power cable back in

202verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ TROUBLESHOOTINGback into the Fios Router, after 3-5 minutes recheck the Fios Router’s Uniﬁed Button LED status and try again to access the Internet.11.0b/ IF YOU ARE UNABLE TO CONNECT TO YOUR FIOS ROUTER USING WI-FI:• Be sure your wireless device is within range of your Wi-Fi Fios Router, move it closer to see if your connection improves.• Check your network device’s Wi-Fi settings to be sure your device’s Wi-Fi is on (enabled) and that you have the correct Wi-Fi network and password (if using a Wi-Fi password) as conﬁgured on your Fios Router.• Be sure you are connecting to the correct Wi-Fi network, check to be sure you are using your Fios Router’s ESSID. In some cases, if using a wireless password, you may need to enter the Wi-Fi password into your network device again to be sure your device accepts the password.• Check to be sure you are running the latest software for your network device.• Try turning your network device’s Wi-Fi o and on and try to connect.• If you have made any changes in your network settings and turning your network device’s Wi-Fi o and on does not help, try to restart your network device.

TROUBLESHOOTING TIPS• You may need to turn your Fios Routers’ Wi-Fi settings from on to o, and back to on again and apply the changes.• If you are still unable to access your Fios Router may need to try connecting to the Fios Router using another network device. If the issue goes away with another network device, the issue is likely with that individual network device’s conﬁguration.11.0c/ ACCESSING YOUR FIOS ROUTER IF YOU ARE LOCKED OUTIf your Fios Router connection is lost while making conﬁguration changes, a setting that locks access to your Fios Router’s GUI may have inadvertently been activated. The common ways to lock access to your Fios Router are:• Scheduler - If a schedule has been created that applies to the computer over the connection being used, your Fios Router will not accessible during the times set in the schedule.• Access Control - If the access control setting for the computer is set to block the computer, access to your Fios Router is denied. To gain access, restore the default settings to your Fios Router.11.0d/ RESTORING YOUR FIOS ROUTER’S DEFAULT SETTINGSThere are two ways to restore your Fios Router’s default settings. It is important to note that after performing either procedure, all previously save settings on your Fios Router will be lost.

204verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ TROUBLESHOOTINGFor additional information regarding the Restore Defaults feature refer to the section 9.1b/ Restore Defaults • Using the tip of a ballpoint pen or pencil, press and hold the Reset button on the back of your Fios Router for three seconds.• Access the GUI and navigate to the Advanced Settings page. Select the Restore Defaults option. After saving your conﬁguration, if desired, click the Restore Defaults button. For additional details, refer to the Restore Defaults section of this guide.Note: If you reset or reboot your Fios Router, you may also need to disconnect your Fios Router’s power supply for a few minutes (3 or more) and then reconnect the power cable. In some cases simply pressing the power button on the Fios Router, as indicated, should restore Internet connectivity. However, in order to provide full synchronization to the ﬁber network, disconnecting and reconnecting the power may be required. To avoid adversely aecting the operation of your Fios Router ‘DO NOT’ use the restore defaults options for “All ONT Defaults” or “All Device Defaults (router and ONT)” unless expressly instructed to do so by a Verizon support technician. 11.0e/ LAN CONNECTION FAILURETo troubleshoot a LAN connection failure:• Verify your Fios Router is properly installed, LAN connections are correct, and that the Fios Router and communicating network devices are all powered on.• Conﬁrm that the computer and Fios Router are both on the same network segment.

TROUBLESHOOTING TIPSIf unsure, let the computer get the IP address automatically by initiating the DHCP function, then verify the computer is using an IP address within the default range of 192.168.1.2 through 192.168.1.254.If the computer is not using an IP address within the correct IP range, it will not connect to your Fios Router.• Verify the subnet mask address is set to 255.255.255.0.11.0f/ TIMEOUT ERROR OCCURS WHEN ENTERING THE URL OR IP ADDRESSVerify the following:• All computers are working properly.• IP settings are correct.• Fios Router is on and connected properly.• Fios Router settings are the same as the computer.For connections experiencing lag or a slow response:• Check for other devices on the network utilizing large portions of the bandwidth and if possible temporarily stop their current utilization and recheck the connection.• If lag still exists clear the cache on the computer and if still needed unplug the Ethernet cable or disable the wireless connection to the computer experiencing the slow connection and then reconnect or enable the wireless connection and try the connection again.

206verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ TROUBLESHOOTINGIn rare cases you may also need to:• Unplug the Ethernet cable to Fios Router and restart the Fios Router, wait 1-2 mins. and reinsert the Ethernet cable.• Under limited circumstances you may elect to use a port forwarding conﬁguration on the router, based on the application you are using (refer to the Port Forwarding section or Verizon’s support online help for more details).11.0g/ FRONT UNIFIED BUTTONThe front panel’s Uniﬁed Button allows quick access to the Wi-Fi Protected Setup (WPS) feature and handset paging/paring mode. In addition, the Uniﬁed Button a provides a visual display of the Fios Router’s current condition. Refer to the chart below for details.Condition Status LED Color BHR5NormalWHITENormal Operation (solid) Router is booting (fast blink) ONT is booting (slow blink)BLUE Pairing Mode (slow blink) Paging Mode (fast blink)GREY Wi-Fi has been turned oIssue(s)YELLOW No internet Connection (slow blink)RED Hardware/System Failure detected (solid) Overheating (fast blink)Mode ChangedGREEN Device is set to Router only mode (ONT/DECT disabled)OFFDevice is set to ONT only mode (Router o) or Fiber cable is not connected, dirty or possibly damaged.

FREQUENTLY ASKED QUESTIONS11.0h/ REAR LIGHTED INDICATORSFlash Speed• Slow ﬂash – Two times per second• Fast ﬂash – Four times per secondWAN Ethernet• Unlit – Indicates no Ethernet link• Solid green – Indicates a network link• Fast ﬂash green – Indicates network activity. The trac can be in either direction.LAN Ethernet – Upper LED• Unlit – Indicates no 1 Gbps link• Solid green – Indicates 1 Gbps link• Fast ﬂash green – Indicates LAN activity. The trac can be in either direction.LAN Ethernet – Lower LED• Unlit – Indicates no 10/100 Mbps link• Solid green – Indicates 10/100 Mbps link• Fast ﬂash green – Indicates LAN activity. The trac can be in either direction.

208verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ TROUBLESHOOTINGGPON• Solid green – System ON• Slow blink green – Booting/Updating System • Slow ﬂash red – Warning. Error in the provisioning process will trigger an alarm and cause a warning condition.• Solid red – Hardware failure detectedNTWK• O – Fiber not connected • Solid green – ONT is synced with the OLT• Slow blink green – Attempting OLT sync• Slow ﬂash red – Not provisioned/connection error• Solid red – Hardware failure detectedMGMT• Solid green – ONT is ranged, recovered and communicating with the EMS/Mgmt• Slow blink green – ONT is in the ranging process• Slow ﬂash red – ONT/EMS not provisioned (rouge device)• Solid red – Provisioned and cannot connect to the EMS/OLT

FREQUENTLY ASKED QUESTIONSVOICE• Solid green – Voice service active/provisioned• Slow blink green – O hook condition(line in use)• Slow ﬂash red – Warning/Booting/Updating• Solid red – Critical Issue11.1/ FREQUENTLY ASKED QUESTIONS11.1a/ I’VE RUN OUT OF ETHERNET PORTS ON MY FIOS ROUTER. HOW DO I ADD MORE COMPUTERS OR DEVICES?Plugging in an Ethernet hub or switch expands the number of ports on your Fios Router.• Run a straight-through Ethernet cable from the Uplink port of the new hub to the Fios Router.Use a crossover cable if there is no Uplink port/switch on your hub, use a crossover cable.• Remove an existing device from the yellow Ethernet port on your Fios Router and use that port.11.1b/ HOW DO I CHANGE THE PASSWORD ON MY FIOS ROUTER GUI?To change the password:1. On the Main screen, select Advanced, then select Users.

210verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ TROUBLESHOOTING2. In the Users page, select Admin. The User Settings page displays. 3. In the General section, change the password.11.1c/ IS THE WIRELESS OPTION ON BY DEFAULT ON MY FIOS ROUTER?Yes, your Fios Router’s wireless option is activated out of the box.11.1d/ IS THE WIRELESS SECURITY ON BY DEFAULT WHEN THE WIRELESS OPTION IS ACTIVATED?Yes, with the unique WPA2 (Wi-Fi Protected Access II) key that is printed on the sticker on the side of your Fios Router.11.1e/ WHICH CONNECTION SPEEDS DOES MY FIOS ROUTER SUPPORT?The Ethernet WAN Internet connection supports 10/100/1000 Mbps. The LAN Ethernet connections support 10/100/1000 Mbps. The 802.11ac wireless connection supports up to 1300 Mbps and the 802.11n supports up to 450 Mbps, depending on signal quality.

FREQUENTLY ASKED QUESTIONS11.1f/ ARE MY FIOS ROUTER’S ETHERNET PORTS AUTO-SENSING?Yes. Either a straight-through or crossover Ethernet cable can be used.11.1g/ CAN I USE AN OLDER WIRELESS DEVICE TO CONNECT TO MY FIOS ROUTER?Yes, your Fios Router can interface with 802.11b, g, n, or ac devices. Your Fios Router can be setup to handle only n wireless cards, g wireless cards, b wireless cards, or any combination of the three.11.1h/ CAN MY WIRELESS SIGNAL PASS THROUGH FLOORS, WALLS, AND GLASS?The physical environment surrounding your Fios Router can have a varying eect on signal strength and quality. The denser the object, such as a concrete wall compared to a plaster wall, the greater the interference. Concrete or metal-reinforced structures experience a higher degree of signal loss than those made of wood, plaster, or glass.11.1i/ HOW DO I LOCATE THE IP ADDRESS THAT MY COMPUTER IS USING?In Windows 7 or Windows 10, click the Windows button and select Control Panel, then click View Network Status and Tasks. In the next window, click Local Area Connection. In the Local Area Network Connection Status window, click Details.

212verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ TROUBLESHOOTINGOn Mac OS X, open System Preferences and click the Network icon. The IP address displays near the top of the screen.11.1j/ I USED DHCP TO CONFIGURE MY NETWORK. DO I NEED TO RESTART MY COMPUTER TO REFRESH MY IP ADDRESS?No. In Windows 7, Windows 10 and OSX, unplug the Ethernet cable or wireless card, then plug it back in.11.1k/ I CANNOT ACCESS MY FIOS ROUTER GUI. WHAT SHOULD I DO?If you cannot access the GUI, verify the computer connected to your Fios Router is set up to dynamically receive an IP address.11.1l/ I HAVE A FTP OR WEB SERVER ON MY NETWORK. HOW CAN I MAKE IT AVAILABLE TO USERS ON THE INTERNET?For a web server, enable port forwarding for port 80 to the IP address of the server. Also, set up the web server to receive that port. Conﬁguring the server to use a static IP address is recommended.For a FTP server, enable port forwarding for port 21 to the IP address of the server. Also, set up the web server to receive

FREQUENTLY ASKED QUESTIONSthat port. Conﬁguring the server to use a static IP address is recommended.11.1n/ HOW MANY COMPUTERS CAN BE CONNECTED THROUGH MY FIOS ROUTER?Your Fios Router is capable of 254 connections, but we recommend having no more than 45 connections. As the number of connections increase, the available speed for each computer decreases.

verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved.General SpeciﬁcationsLED IndicatorsEnvironmental Parameters12.012.112.2SPECIFICATIONS12/

The speciﬁcations for your Fios-G2100 are as follows.This includes standards, cabling types and environmental parameters.GENERAL SPECIFICATIONS

216verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ SPECIFICATIONSNote: The speciﬁcations listed in this chapter are subject to change without notice. 12.0/ GENERAL SPECIFICATIONSModel Number: Model: Fios-G2100Standards: IEEE 802.3x, 802.3u IEEE 802.11b/g/n/acIP: IP versions 4 and 6Fiber: Fiber WAN: 1350 – 1675 MHz and 975 - 1025 MHzSpeed: Wired WAN Ethernet: 10/100/1000 Mbps auto-sensing Wired LAN Ethernet: 10/100/1000 Mbps auto-sensingWireless LAN: 802.11b – up to 11 Mbps 802.11g – up to 54 Mbps 802.11n – up to 450 Mbps 802.11ac – up to 1773 Mbps

GENERAL SPECIFICATIONS, LED INDICATORS AND ENVIRONMENTAL PARAMETERSCabling Type: Ethernet 10BaseT: UTP/STP Category 3 or 5 Ethernet 100BaseT: UTP/STP Category 5 Ethernet 1000BaseT: UTP/STP Category 5e Telco SC Fiber Optic Telco UTP Category 3 (voice-grade with RJ11 connector)Firewall: ICSA certiﬁed12.1/ LED INDICATORSFront Panel: Uniﬁed ButtonRear Panel: GPON, Mgmt, Voice, Ntwk, WAN Ethernet and LAN Ethernet [4]12.2/ ENVIRONMENTAL PARAMETERSDIMENSIONS AND WEIGHTFios-G2100: Size: 3.34” wide x 9.8” high x 9.25” deep (unit only) Weight: 1.56 lbs / 0.71 kgComplete System: Size: 10.16” wide x 3.78” high x 10.35” deep(inc. packaging) Weight: 2.63 lbs / 1.19 kg

218verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ SPECIFICATIONSPower: External, 19V DC, 3.0ACertiﬁcations: FCC, UL 60950-1Operating Temperature: -5° C to 40° C (23° F to 104° F)Storage Temperature: -20° C to 85° C (-4° F to 185° F)Operating Humidity: 10% to 85% (non-condensing)Storage Humidity: 10% to 90% (non-condensing)

Regulatory Compliance Notices13.0NOTICES13/

220verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved.This chapter lists various compliance and modiﬁcation notices, as well as the NEBS requirements and GPL./ NOTICES

REGULATORY COMPLIANCE NOTICES13.0/ REGULATORY COMPLIANCE NOTICES13.0a/ CLASS B EQUIPMENTThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by implementing one or more of the following measures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment and receiver• Connect the equipment to an outlet on a circuit dierent from the one to which the receiver is connected• Consult the dealer or an experienced radio or television technician for help13.0b/ MODIFICATIONSThe FCC requires the user to be notiﬁed that any changes or modiﬁcations made to this device that are not expressly approved by Verizon may void the user’s authority to operate the equipment.

REGULATORY COMPLIANCE NOTICESCaution: The Broadband Home Router must be installed inside the home. The Router is not designed for exterior installation. 13.0c/ GENERAL PUBLIC LICENSEThis product contains certain software that is covered by open source licensing requirements. Copies of the licenses and a downloadable copy of the source code for the open source software that is used in this product are available on the following website:http://verizon.com/opensource/All open source software contained in this product is distributed WITHOUT ANY WARRANTY. All such software is subject to the copyrights of the authors and to the terms of the applicable licenses included in the download.You may also obtain a copy of the source code for the open source software used in this product for a period of three years after your receipt of the product by sending a check for $10, payable to VERIZON, to the address below:VerizonOne Verizon WayBasking Ridge, NJ 07920Attn: Legal, Open Source RequestsNote: This information is provided for those who wish to edit or otherwise change such programs. You do not need a copy of any of such open source software source code to install or operate the device.

224verizon.com/ﬁos | ©2016 Verizon. All Rights Reserved./ NOTICES13.0d/ CLASS 1 LASER PRODUCTThis Product Complies with 21CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No. 50, dated June 24, 2007.VerizonOne Verizon WayBasking Ridge, NJ 079201-800-VERIZON (1-800-837-4966)Caution: Use of controls or adjustments or performance of procedures other than those speciﬁed herein may result in hazardous radiation exposure.

01/CHOICE. COUNTLESSREASONS. THAT’S POWERFUL.Version: 1.3.2

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