Verizon Online G2100 Fios-G2100 User Manual P114 P225 rev

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User Manual P115-P225

SECURITY

LOG

• Malformed packet: Failed parsing – a packed has been blocked

because it is malformed.

• Maximum security enabled service – a packet has been

accepted because it belongs to a permitted service in the

maximum security level.

• Multicast IGMP connection – a multicast packet has been

accepted.

• NAT Error: Connection pool is full - No connection created – a

connection has not been created because the connection pool is

full.

• NAT Error: Conﬂict mapping already exists – a conﬂict occurred

because the NAT mapping already exists, so NAT failed.

• NAT Error: No free NAT IP – no free NAT IP, so NAT has failed.

• NAT out failed – NAT failed for this packet.

• Outbound Auth1X – an outbound Auth1X packet has been

accepted.

• Packet invalid in connection – an invalid connection packet has

been blocked.

• Parental controls – a package has been block because of

parental controls.

• Passive attack on ftp-server: Client attempted to open Server

ports – a packet has been blocked.

• Service – a packet has been accepted because of a certain

service, as speciﬁed in the event type.

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SECURITY SETTINGS

• Spooﬁng protection – a packet from the Internet with a source IP

belong to the local network has been blocked.

• STP packet – STP (Spanning Tree Protocol) packet has been

accepted/rejected.

• SynCookies protection – a SynCookies packet has been

blocked.

• Trusted device – a packet from a trusted device has been

accepted.

• UDP ﬂood protection – a packed has been blocked, stopping a

UDP ﬂood.

• User authentication – a message arrived during login time,

including both successful and failed authentication.

• Wildcard connection hooked – debug message regarding

connection.

• Wildcard connection opened - debug message regarding

connection.

• WinNuke protection – a WinNuke attack has been blocked.

To view the security log:

1. Select Security Log.

SECURITY

LOG

2. To modify the types of events that display in the log, click

Settings.

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SECURITY SETTINGS

SECURITY

LOG

3. In the Accepted Events section, select the type of

activities that generates a log message:

• Accepted Incoming Connections – generates a log

message for each successful attempt to establish an

inbound connection to the local network.

• Accepted Outgoing Connections - generates a log

message for each successful attempt to establish an

outbound connection to the public network.

4. In the Blocked Events section, select the type of blocked

events you want logged.

5. To log a message for each remote administration

connection attempt, click the Remote Administration

Attempts check box.

6. To log the connection for handling by the ﬁrewall and

application level Fios Routers, click the Connection States

check box.

7. Click Apply to save changes. The Security Log page

displays.

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SECURITY SETTINGS

Activating Parental

Controls

Rule Summary

8.0

8.1

SETTING

PARENTAL

CONTROLS

08/

122

The abundance of harmful information

on the Internet poses a serious

challenge for employers and parents

alike as they ask “How can I regulate

what my employee or child does on the

Internet?”

With that question in mind, your Fios

Router’s Parental Controls were

designed to allow control of Internet

access on all locally networked devices.

/ SETTING

PARENTAL CONTROLS

ACTIVATING

PARENTAL CONTROLS

8.0/ ACTIVATING PARENTAL CONTROLS

You can create a basic access policy for any computer or device on

your Fios Router network. Parental controls limit Internet access to

speciﬁc websites based on a schedule that you create.

Access can be limited on speciﬁc websites or keywords embedded

in a website. For example, you can block access to the ‘www.anysite.

com’ as well as block any website that has the word ‘any’ in its site

name.

To limit computer access:

1. Select Parental Controls.

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PARENTAL CONTROLS

2. In Step 1 (optional), select the computers or device where

you are limiting access in the Networked Computer/

Device list box, then click Add. The devices display in the

Selected Devices section.

3. To remove a device from the Selected Devices list box,

select the device, then click Remove. The device displays

in the Networked Computer/Device list box.

4. In Step 2, click one of the following options in the Limit

Access By section:

• Block the following Websites and Embedded

Keywords within a Website – blocks the speciﬁed

websites and websites with names contained the

speciﬁed keyword.

• Allow the following Websites and Embedded

Keywords within a Website – allows the speciﬁed

websites and websites with names contained the

speciﬁed keyword.

• Block ALL Internet Access – will not allow the device

to access the Internet.

5. Enter the name of the website or keyword, then click Add.

ACTIVATING PARENTAL

CONTROLS AND RULE SUMMARY

6. To remove a website or keyword, select the word, then

click Remove.

7. Create a schedule by selecting the days of the week when

the rule will be active or inactive.

8. Set the time when the rule will be active or inactive, then

specify the start time and end time.

9. Create a rule name and description.

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PARENTAL CONTROLS

10. Click Apply to save changes.

8.1/ RULE SUMMARY

You can view the rules created for your Fios Router.

• To view the rule summary, select Rule Summary. The Rule

Summary page opens with the rule name, description, and

computer or device displayed.

You can enable, view, edit, or delete the rule, refer to Scheduler

Rules for additional setting details.

Using Advanced Settings

Utilities

DNS Settings

Network Settings

Routing

Date and Time

Conﬁguration Settings

9.0

9.1

9.2

9.3

9.4

9.5

9.6

CONFIGURING

ADVANCED

SETTINGS

09/

128

Advanced settings cover a wide range

of sophisticated conﬁgurations for your

Fios Router’s ﬁrmware and network.

/ CONFIGURING

ADVANCED SETTINGS

USING ADVANCED

SETTINGS AND UTILITIES

Caution: Many of the settings described in this section should only be

conﬁgured by experienced network technicians. Changes could adversely

aect the operation of your Fios Router and local network.

9.0/ USING ADVANCED SETTINGS

You can access the following settings:

To access the advanced settings:

1. Select Advanced. A warning page displays, asking if you

want to proceed.

2. Click Yes. The Advanced page displays.

Utilities

DNS Settings

Network Settings

Conﬁguration Settings

Date & Time

Routing

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ADVANCED SETTINGS

3. Select a topic by clicking the topic name.

9.1/ UTILITIES

You can access the following advanced settings:

• Diagnostics – performs diagnostic tests

• Restore Defaults – resets your Fios Router to it default settings

• Reboot Router – restarts your Fios Router

• MAC Cloning – clones the MAC address

• ARP Table – displays active devices with their IP and MAC

addresses

• Users – creates and manages remote users

UTILITIES

• Local Administration – allows you to grant local SSH access

• Remove Administration – detailed in Chapter 6 Conﬁguring Your

Network Settings

9.1a/ DIAGNOSTICS

You can use diagnostics to test network connectivity.

To diagnose network connectivity:

1. Select Diagnostics in the Advanced page.

2. To ping an IP address, enter the IP address or domain

name in the Destination ﬁeld and click Go.

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ADVANCED SETTINGS

The diagnostics will display the number of pings, status,

packets sent, and round trip time.

If no diagnostic status displays, click Refresh in your web

browser.

3. Click Close to exit the session.

9.1b/ RESTORE DEFAULTS

You can restore your conﬁguration settings to your Fios Router

factory default settings. Restoring the default settings erases the

current conﬁguration, including user deﬁned settings and network

connections. All connected DHCP client must request new IP

addresses. Your Fios Router must restart.

Prior to restoring the factory defaults, you may want to save your

current conﬁguration to a ﬁle. This allows you to reapply your current

settings and parameters to the default settings, as needed. For

additional information, refer to the Conﬁguration File section.

Note: When restoring defaults, the setting and parameters of your Fios

Router are restored to their default values. This includes the Administrator

password. A user-speciﬁed password will no longer be valid.

To restore your Fios Router’s factory default settings:

1. Select Restore Defaults in the Advanced page.

UTILITIES

2. To save your current conﬁguration ﬁle, click Save

Conﬁguration File.

3. To restore the factory default settings, click OK.

• All Router Defaults – will erase all router settings

including user settings for SSID and Passwords.

• All Defaults except User Settings – will erase all router

settings but will retain the user settings for SSID and

Passwords.

• All ONT Defaults – will erase recent ONT network

management changes made by Verizon. Use only if

instructed to do so by Verizon support.

• All Device Defaults (router and ONT) – will erase

all custom router settings and recent ONT network

management changes. Use only if instructed to do so

by Verizon support.

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ADVANCED SETTINGS

4. The factory default settings are applied and your Fios

Router restarts. Once complete, the Login page for the

First Time Easy Setup Wizard displays.

9.1c/ REBOOT FIOS ROUTER

Warning: Only select Reboot Device if instructed to do so by Verizon

support.

You can reboot your Fios Router using the Reboot Router Only

feature. Refer to 1.3b/ REAR PANEL for power button options.

To reboot your Fios Router’s router using the user interface:

1. Select Reboot Router Only in the Advanced page.

2. To reboot, click OK. Your router will reboot. This may take

up to a minute.

UTILITIES

3. To access your Fios Router user interface, refresh your

web browser.

If instructed by Verizon support to reboot the entire Fios Router (the

Router and ONT):

1. Select Reboot Device (Router and ONT) in the Advanced

page.

2. To continue with the reboot, click OK. Your Fios Router will

reboot. This may take a few minutes.

3. After the front panel Uniﬁed Button LED turns solid white

you will automatically be sent to the web browser login

page.

9.1d/ MAC CLONING

A MAC address is a hexadecimal code that identiﬁes a device on a

network. All networkable devices have a unique MAC address.

When replacing a network device on your Fios Router, you can

simplify the installation process by copying the MAC address of the

existing device to your Fios Router.

To copy the MAC address of the existing device:

1. Select MAC Cloning in the Advanced page.

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ADVANCED SETTINGS

2. In the To Physical Address ﬁeld, enter the MAC address of

your new device.

3. To locate the MAC address, refer to the documentation

from the device manufacturer.

4. Click Apply to save changes.

9.1e/ ARP TABLE

You can view the IP and MAC addresses of each DHCP connection.

To view the IP and MAC addresses:

1. Select ARP Table.

UTILITIES

2. Review the IP and MAC address for each device.

3. When complete, click Close.

9.1f/ USERS

You can view the users that can currently access your wireless

network. In addition, you can modify their login password and name

as well as manage the number of unsuccessful login attempts a user

can enter before your Fios Router temporarily denies all further login

attempts by that user.

To view users:

1. Select Users in the Advanced page.

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ADVANCED SETTINGS

2. In the Login Conﬁguration section, enter the maximum

number of unsuccessful login attempts.

3. To edit usernames and passwords, click the Edit icon in

the Action column. The User Settings page displays.

DNS SETTINGS

4. To edit the username and set a new password, as needed.

5. To add a new user, specify the following parameters:

• Full Name - name of the user.

• User Name – name the user enters to remotely access

the home or oce network. This ﬁeld is case-sensitive.

6. To set a new Password, select the Set a new password

check box. The New Password ﬁelds display.

7. Verify the level of access for the user in the Permissions

ﬁeld.

8. Click Apply to save changes. The Users page opens with

the user information displayed.

9. Click Apply again to save changes and exit.

9.1g/ LOCAL ADMINISTRATION

You can grant local access on a speciﬁc port.

To grant access:

1. Select Local Administration in the Advanced page.

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ADVANCED SETTINGS

2. To grant access, select the check box for the speciﬁc SSH

access.

3. Click Apply to save changes. Local access is granted.

4. To remove access, clear the checkbox, then click Apply.

No local access is granted.

9.1h/ REMOTE ADMINISTRATION

The Remote Administration parameters are detailed in Chapter 4

Conﬁguring Your Network Settings.

9.2/ DNS SETTINGS

You can view and manage the DNS server host name and IP address

as well as add a new computer. The DNS server does not require

conﬁguration.

9.2a/ DYNAMIC DNS

Typically, when connecting to the Internet, your router is assigned

an unused public IP address from a pool, and this address changes

periodically.

Dynamic DNS allows a static domain name to be mapped to the

dynamic IP address, allowing a computer within your network to be

more easily accessible from the Internet.

When using Dynamic DNS, each time the public IP address changes,

the DNS database is automatically updated with the new IP address.

DNS SETTINGS AND

NETWORK SETTINGS

In this way, even though the IP address changes often, the domain

name remains constant and accessible.

To set up dynamic DNS:

1. Select Dynamic DNS

2. To set up a new entry, click the Add button.

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ADVANCED SETTINGS

3. Conﬁgure the following parameters:

• Host Name – enter the full domain name for your

Dynamic DNS domain.

• Provider – select the Dynamic DNS account provider

from the menu.

• User Name – enter your user name for your Dynamic

DNS account.

• Password – enter the password for your Dynamic DNS

account.

• SSL Mode – select if your Dynamic DNS service

supports SSL.

Click Apply to save your changes.

To edit the host name or IP address:

1. In the Action column, click the Edit icon. The DNS Entry

page displays.

2. Edit the settings.

3. Click Apply to save the changes.

9.2b/ DNS SERVER

You can edit the host name and/or IP address, if the host was

manually added to the DNS table. If not, you can only modify the

host name.

NETWORK

SETTINGS

To access the DNS server:

1. Select DNS Server in the Advanced page.

2. To view and add computers stored in the DNS table, click

Add DNS Entry. The Add DNS Entry page displays.

3. In the Host Name ﬁeld, enter the name of the computer,

then enter the IP address and click Apply to save changes.

The DNS Server page displays.

4. To edit the host name or IP address, click the Edit icon

in the Action column. The DNS Entry page displays. Edit

the host name and/or IP address, then click Apply to save

changes.

5. To remove a host from the DNS table, click the Delete icon

in the Action column.

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ADVANCED SETTINGS

9.3/ NETWORK SETTINGS

You can conﬁgure the following network settings:

• Network Objects – deﬁne a group, such as a group of computers

• UPnP – checks the validity of all UPnP services and rules

• Port Forwarding Rules – displays port forwarding rules

9.3a/ NETWORK OBJECTS

Network objects deﬁne a group, such as a group of computers, on

your Fios Router network by MAC address, IP address, and /or host

name. The deﬁned group becomes a network object. You can apply

settings, such as conﬁguring system rules, to all devices deﬁned in

the network object.

For example, instead of setting the same website ﬁltering

conﬁguration individually to ﬁve computers one at a time, you can

deﬁne the computers as a network object. Website ﬁltering can then

be simultaneously applied to all the computers.

You can use network objects to apply security rules based on host

names, instead of IP addresses. This is useful since IP addresses

change from time to time. In addition, you can deﬁne network

objects according to MAC address to make the rule application

more persistent against network conﬁguration settings.

To deﬁne a network object:

1. Select Network Objects in the Advanced page.

NETWORK

SETTINGS

2. To deﬁne a network object, click Add. The Edit Network

Objects page displays.

3. In the Description ﬁeld, enter a name for the network

object.

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ADVANCED SETTINGS

4. Click Add. The Edit Item page displays.

5. Select the type of network object as IP address, IP subnet,

IP range, MAC address, host name, DHCP option, or

protocol, and click Apply to save changes.

6. Repeat the above steps to create additional network

objects.

7. When complete, click Apply to save changes.

9.3b/ UNIVERSAL PLUG AND PLAY

You can use Universal Plug and Play (UPnP) to support new devices

without conﬁguring or rebooting your Fios Router.

In addition, you can enable the automatic cleanup of invalid rules.

When enabled, this functionality veriﬁes the validity of all UPnP

services and rules every ﬁve minutes. Old and unused UPnP deﬁned

services are removed, unless a user-deﬁned rule depends on it.

NETWORK

SETTINGS

UPnP services are not deleted when disconnecting a computer

without proper shutdown of the UPnP applications, such as

messenger. Services may often not be deleted and eventually this

leads to the exhaustion of rules and services, and no new services

can be deﬁne. The cleanup feature locates the invalid services and

removes them, preventing services exhaustion.

To access this setting:

1. Select Universal Plug and Play in the Advanced page.

2. To enable UPnP and allow UPnP services to be deﬁned on

any network hosts, select the UPnP Enabled check box.

3. To enable automatic cleanup of invalid rules, select Enable

Automatic Cleanup of Old Unused UPnP Services check

box.

4. Click Apply to save changes.

9.3c/ PORT FORWARDING RULES

You can view, modify, and delete port forwarding rules.

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/ CONFIGURING

ADVANCED SETTINGS

To access the rules:

1. Select Port Forwarding Rules in the Advanced page.

ROUTING

2. To edit a protocol rule, click the Edit icon in the Action

column. The Edit Service page displays.

3. Modify the Service Name and Service Description, as

needed.

4. To modify the current protocol, click the Edit icon in the

Action column.

5. To add server ports, click Add Server Ports.

6. Click Apply to save changes.

9.4/ ROUTING

You can conﬁgure the following settings:

• IPv6 – enables IPv6 support.

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ADVANCED SETTINGS

• Routing – manages the routing and IP address distribution rules.

• IP Address Distribution - adds computers conﬁgured as DHCP

clients to the network

9.4a/ IPv6

Use the IPv6 feature settings to enable, disable, or conﬁgure an IPv6

Internet connection and IPv6 LAN settings.

1. To conﬁgure your network to use the IPv6 Internet

connection type. Select IPv6 from the Advanced page to

display the IPv6 service options:

2. Select Enable under the Enable IPv6 Support option.

(Once IPv6 is enabled the default setting will be IPv6 WAN

as DHCPv6 and IPv6 LAN as Stateless).

ROUTING

3. Select the appropriate IPv6 connection method from the

drop-down list, as shown below to specify the method to

be used to obtain your WAN IPv6 Address.

4. Click Apply to have changes take eect.

Note: The Internet IPv6 service is required for this feature to

work over the Internet.

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ADVANCED SETTINGS

5. To disable the IPv6 service

click on the “Disable” option

as shown below and click

Apply to have changes take

eect.

Once conﬁgured using valid IPv6 WAN and LAN conﬁgurations you

should not see any errors when you click on the “Apply” button and

the Main page will reﬂect the router’s new IPv6 address as shown

below.

You should also see the IPv6 address

for all IPv6 supported devices on

your local network displayed on the

My Network page and under the

Broadband Connection (Ethernet/

Fiber) Properties as shown on the

two pages below. Once conﬁgured your IPv6

address will show here

ROUTING

STATIC - WAN IPv6 ADDRESS CONNECTION

The IPv6 WAN Static conﬁgurations are IPv6 settings that you

enter manually. These speciﬁc IPv6 addresses and settings are not

expected to change frequently.

1. To conﬁgure IPv6 WAN Static mode, select the Static

option on the IPv6 Conﬁguration Control Page as shown

below:

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ADVANCED SETTINGS

2. Specify the Static method to be used to obtain your WAN

IPv6 Address by entering:

• IPv6 WAN Conﬁguration (select Static) as shown in

drop-down list and page below:

• IPv6 WAN Address

• Preﬁx Length (A numeric value between 16 and 128)

ROUTING

• Default Fios Router

• Primary DNS Server

• Secondary DNS Server

3. After entering all appropriate IPv6 settings click Apply to

have changes take eect.

STATIC - WAN IPv6 ADDRESS CONNECTION

1. To conﬁgure IPv6 LAN Stateful mode with Static

WAN, select the Stateful (DHCPv6) option on the IPv6

Conﬁguration Control Page as shown below:

2. Specify the Stateful (DHCPv6) settings to be used to

assign LAN IPv6 addresses by entering the following

details:

• IPv6 LAN Conﬁguration (select Stateful from the drop-

down list) as shown in drop-down list and page below:

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ADVANCED SETTINGS

• LAN Preﬁx

• LAN IPv6 Link Local Address (automatically

populated)

• LAN IPv6 Address Range (start and end)

• Router Advertisement Lifetime (minutes between

0-150)

• IPv6 Address Lifetime (minutes between 3-150)

• Interfaces - check one or more of the box(s) to apply

IPv6 LAN settings to the selected interfaces:

– Ethernet IPv6 Enabled

– Wireless Access Point 1 IPv6 Enabled

– Wireless Access Point 2 IPv6 Enabled

3. After entering all appropriate IPv6 settings click Apply to

have changes take eect.

STATIC WAN WITH LAN IPv6 STATELESS SETTINGS:

1. To conﬁgure LAN IPv6 Stateless mode with Static WAN,

select the Stateless option on the IPv6 Conﬁguration

Control Page as shown below:

ROUTING

2. Specify the settings to be used to assign LAN IPv6

addresses by entering the following details:

• IPv6 LAN Conﬁguration (select Stateless from the

drop-down list) as shown in drop-down list and page

below:

• LAN Preﬁx

• LAN IPv6 Link Local Address (automatically populated)

• Router Advertisement Lifetime (minutes between

0-150)

• Interfaces - check one or more of the box(s) to apply

IPv6 LAN settings to the selected interfaces:

– Ethernet IPv6 Enabled

– Wireless Access Point 1 IPv6 Enabled

– Wireless Access Point 2 IPv6 Enabled

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ADVANCED SETTINGS

3. After entering all appropriate IPv6 settings click Apply to

have changes take eect.

DHCPv6 - WAN IPv6 ADDRESS CONNECTION

The IPv6 WAN DHCPv6 conﬁgurations are IPv6 settings that you

enter that will allow your IPv6 connection to be updated by the ISP

as needed.

1. To conﬁgure IPv6 WAN Stateful (DHCPv6) mode, select

the Stateful (DHCPv6) option on the IPv6 Conﬁguration

Control Page as shown below:

2. Specify the DHCPv6 method to be used to obtain your

WAN IPv6 Address by entering:

• IPv6 WAN Conﬁguration (select DHCPv6 from the

drop-down list) as shown in drop-down list and page

below:

ROUTING

3. Check to either ‘Obtain IPv6 DNS Server address

automatically’, or to ‘Use the following IPv6 DNS Server

addresses’

4. After entering all appropriate IPv6 settings click Apply to

have changes take eect.

DHCPv6 WAN WITH LAN IPv6 STATEFUL (DHCPv6)

SETTINGS:

1. To conﬁgure IPv6 WAN Stateful (DHCPv6) mode, select

the Stateful (DHCPv6) option on the IPv6 Conﬁguration

Control Page as shown below:

2. Specify the Stateful (DHCPv6) settings to be used to

assign LAN IPv6 addresses by entering the following

details:

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ADVANCED SETTINGS

• IPv6 LAN Conﬁguration (select Stateful from the drop-

down list) as shown in drop-down list and page below:

• LAN Preﬁx

• LAN IPv6 Link Local Address (automatically populated)

• LAN IPv6 Address Range (start and end)

• Router Advertisement Lifetime (minutes between

0-150)

• IPv6 Address Lifetime (minutes between 3-150)

• Interfaces - check one or more of the box(s) to apply

IPv6 LAN settings to the selected interfaces:

– Ethernet IPv6 Enabled

– Wireless Access Point 1 IPv6 Enabled

– Wireless Access Point 2 IPv6 Enabled

3. After entering all appropriate IPv6 settings click Apply to

have changes take eect.

ROUTING

DHCPv6 WAN WITH LAN IPv6 STATELESS SETTINGS:

1. To conﬁgure IPv6 LAN Stateless mode with DHCPv6

WAN, select the Stateless option on the IPv6 Conﬁguration

Control Page as shown below:

2. Specify the Stateless settings to be used to assign LAN

IPv6 addresses by entering the following details:

• IPv6 LAN Conﬁguration (select Stateless from the

drop-down list) as shown in drop-down list and page

below:

• LAN Preﬁx (automatically populated)

• LAN IPv6 Link Local Address (automatically populated)

• Router Advertisement Lifetime (minutes between

0-150)

• Interfaces - check one or more of the box(s) to apply

IPv6 LAN settings to the selected interfaces:

– Ethernet IPv6 Enabled

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ADVANCED SETTINGS

– Wireless Access Point 1 IPv6 Enabled

– Wireless Access Point 2 IPv6 Enabled

3. After entering all appropriate IPv6 settings click Apply to

have changes take eect.

LAN IPv6 CONFIGURATION WITHOUT AN IPv6 WAN

CONNECTION:

1. To conﬁgure IPv6 to use either the IPv6 LAN Stateful

or Stateless mode without using an IPv6 Internet

WAN connection, select the None option on the IPv6

Conﬁguration Control Page as shown below:

2. After entering all appropriate IPv6 settings click Apply to

have changes take eect.

ROUTING

LAN IPv6 STATEFUL (DHCPv6) WITH NO WAN SETTINGS:

1. To conﬁgure IPv6 LAN Stateful mode with No WAN

connection, select the Stateful option on the IPv6

Conﬁguration Control Page as shown below:

2. Specify the Stateful (DHCPv6) settings to be used to

assign LAN IPv6 addresses by entering the following

details:

• IPv6 LAN Conﬁguration (select Stateful from the drop-

down list) as shown in drop-down list and page below:

• LAN IPv6 Link Local Address (automatically populated)

• LAN IPv6 Address Range (start and end)

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ADVANCED SETTINGS

• Router Advertisement Lifetime (minutes between

0-150)

• Interfaces - check one or more of the box(s) to apply

IPv6 LAN settings to the selected interfaces:

– Ethernet IPv6 Enabled

– Wireless Access Point 1 IPv6 Enabled

– Wireless Access Point 2 IPv6 Enable

3. After entering all appropriate IPv6 settings click Apply to

have changes take eect.

LAN IPv6 STATELESS WITH NO WAN SETTINGS:

1. To conﬁgure IPv6 LAN Stateless mode with No WAN

connection, select the Stateless option on the IPv6

Conﬁguration Control Page as shown below:

2. Specify the Stateless settings to be used to assign LAN

IPv6 addresses by entering the following details:

ROUTING

• IPv6 LAN Conﬁguration (select Stateless from the

drop-down list) as shown in drop-down list and page

below:

• LAN IPv6 Link Local Address (automatically populated)

• Router Advertisement Lifetime (minutes between

0-150)

• Interfaces - check one or more of the box(s) to apply

IPv6 LAN settings to the selected interfaces:

– Ethernet IPv6 Enabled

– Wireless Access Point 1 IPv6 Enabled

– Wireless Access Point 2 IPv6 Enable

3. After entering all appropriate IPv6 settings click Apply to

have changes take eect.

9.4b/ ROUTING SETTINGS

You can view the routing and IP address distribution rules as well as

add, edit, or delete the rules.

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ADVANCED SETTINGS

To view the rules:

1. Select Routing in the Advanced page.

2. To add a new Route, click Add New Route.

ROUTING

3. Specify the following parameters:

• Name – select the network type.

• Destination - enter the destination IP of the destination

host, subnet address, network address, or default

route. The destination for a default route is 0.0.0.0.

• Netmask – enter the network mask. This is used in

conjunction with the destination to determine when a

route is used.

• Fios Router – enter the IP address of your Fios Router.

• Metric – enter a measurement preference of the route.

Typically, the lowest metric is the most preferred route.

If multiple routes exist to a speciﬁc destination network,

the route with the lowest metric is used.

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ADVANCED SETTINGS

4. Click Apply to save changes.

9.4c/ IP ADDRESS DISTRIBUTION

You can easily add computers conﬁgured as DHCP clients to the

network. The DHCP server provides a mechanism for allocating IP

addresses to these hosts and for delivering network conﬁguration

parameters to the hosts.

For example, a client (host) sends a broadcast message on the

network requesting an IP address for itself. The DHCP server then

checks its list of available addresses and leases a local IP address to

the host for a speciﬁc period of time and simultaneously designates

this IP address as taken. At this point, the host is conﬁgured with an

IP address for the duration of the lease.

The host can renew an expiring lease or let it expire. If it renews a

lease, the host receives current information about network services,

as it did during the original lease, allowing it to update its network

conﬁgurations to reﬂect any changes that occurred since the ﬁrst

connection to the network.

If the host wishes to terminate a lease before its expiration, it sends

a release message to the DHCP server. This makes the IP address

available for use by other hosts.

The DHCP server performs the following functions:

• Displays a list of all DHCP host devices connected to your Fios

Router

ROUTING

• Deﬁnes the range of IP addresses that can be allocated in the

network

• Deﬁnes the length of time the dynamic P addresses are allocated

• Provides the above conﬁgurations for each network device and

can be conﬁgured and enabled or disabled separately for each

network device

• Assigns a static lease to a network computer to receive the same

IP address each time it connects to the network, even if this IP

address is within the range of addresses that the DHCP server

may assign to other computer

• Provides the DNS server with the host name and IP address of

each computer connected to the network

To view a summary of the services provided by the DHCP server:

1. Select IP Address Distribution in the Advanced page.

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ADVANCED SETTINGS

DHCP SERVER SETTINGS

You can edit the DHCP server settings for a device.

To edit the settings:

1. On the IP Address Distribution page, click the Edit icon in

the Action column. The DHCP Settings page opens with

the device information displayed.

2. To enable the DHCP server, select DHCP Server in the IP

Address Distribution ﬁeld.

Once enabled, the DHCP server provides automatic IP

assignments (IP leases) based on the preset IP range

deﬁned below.

3. To conﬁgure the DHCP server complete the following

ﬁelds:

• Start IP Address – enter the ﬁrst IP address that

your Fios Router will automatically begin assigning

IP addresses from. Since your Fios Router’s default

IP address is 192.168.1.1, the default start IP address

should be 192.162.1.2.

ROUTING AND

DATE AND TIME

• End IP Address – enter the last IP address that your

Fios Router will automatically stop the IP address

allocation. The maximum end IP address range that can

be entered is 192.168.1.254.

• WINS Server – determines the IP address associated

with a network device.

• Lease Time in Minutes – assigns the amount of time in

minutes that each device is assigned an IP address by

the DHCP server when it connects to the network.

When the lease expires, the server determines if the

computer has disconnected from the network. If it has,

the server may reassign this IP address to a newly-

connected computer.

4. Click Apply to save changes.

DHCP CONNECTIONS

You can view a list of the connections currently assigned and

recognized by the DHCP server. In addition, you can add a new

connection with a ﬁxed IP address.

Note: The ﬁxed IP address of a device is assigned to the MAC address of

the network card installed on the network computer. If this network card is

replaced, you must update the device entry in the DHCP Connections list

with the MAC address of the new network card.

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ADVANCED SETTINGS

To view a list of computers:

1. On the IP Address page, click Connection List.

2. To deﬁne a new Static Connection with a ﬁxed IP address,

click Add Static Connection.

DATE

AND TIME

3. Enter the host name.

4. Enter the ﬁxed IP address to be assigned.

5. Enter the MAC address of the network interface of the

computer used with this DHCP static connection.

6. Click Apply to save changes.

9.5/ DATE AND TIME

You can conﬁgure the following settings:

• Date and Time Settings – sets the time zone and enables

automatic time updates.

• Scheduler Rules – limits the activation of ﬁrewall rules to speciﬁc

time periods.

9.5a/ DATE AND TIME SETTINGS

You can set the time zone and enable automatic time updates.

To conﬁgure the settings:

1. Select Date and Time in the Advanced page.

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ADVANCED SETTINGS

2. Select the local time zone. Your Fios Router automatically

detects daylight saving times for selected time zone.

3. In the Automatic Time Update section, select the Enabled

check to perform an automatic time update.

4. Deﬁne the time server addresses by clicking Add. The

Time Server Settings page displays.

DATE AND TIME AND

CONFIGURATION SETTINGS

5. Enter the IP address or domain name of the time server,

then click Apply to save changes.

9.5b/ SCHEDULER RULES

Scheduler rules are used for limiting the activation of ﬁrewall rules

to speciﬁc time periods. The time periods are either for days of the

week or for hours of each day based on activity or inactivity.

To deﬁne a rule:

1. Verify that the date and time of your Fios Router is correct.

2. Select Scheduler Rules in the Advanced page.

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ADVANCED SETTINGS

3. Click Add. The Set Rule Schedule page displays.

CONFIGURATION

SETTINGS

4. Enter the name of the rule.

5. In the Rule Settings section, specify if the rule is active at

the scheduled time or inactive at the scheduled time.

6. Click the Add Rule Schedule. The Edit Rule Schedule

page displays.

7. Select the active or inactive days of the week.

8. To deﬁne a new active or inactive hourly range, click New

Hours Range Entry.

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ADVANCED SETTINGS

9. Enter the start and end time, then click Apply to save

changes.

10. Click Apply again to save the rule schedule.

9.6/ CONFIGURATION SETTINGS

You can conﬁgure the following conﬁguration settings:

• Conﬁguration File – used for ﬁle backups and restoring

conﬁguration ﬁles

• System Settings – conﬁgures various system and management

parameters

• Port Conﬁguration – sets up Ethernet ports

• Device Conﬁguration – supports Router Only, ONT only, and Full

(Router and ONT)

9.6a/ CONFIGURATION FILE

You can use the Conﬁguration File functionality to view, save, and

load conﬁguration ﬁles. These ﬁles are used to backup and restore

the current conﬁguration of your Fios Router.

Only conﬁguration ﬁles saved on a speciﬁc Fios Router can be

applied to that Fios Router. You cannot transfer conﬁguration ﬁles

between Fios Routers.

Warning: Manually editing a conﬁguration ﬁle can cause your Fios Router to

malfunction or become completely inoperable.

CONFIGURATION

SETTINGS

To save or load the conﬁguration ﬁle:

1. Select Conﬁguration File.

2. To save the current conﬁguration to a ﬁle, click Save

Conﬁguration File. The conﬁguration ﬁle is saved to you

web browser’s download folder.

3. To load a previously saved conﬁguration ﬁle, click Load

Conﬁguration File.

Browse to the location of the ﬁle, then click Apply to begin

the conﬁguration uploading process. Your Fios Router will

automatically restart with that conﬁguration.

9.6b/ SYSTEM SETTINGS

You can conﬁgure various system and management parameters.

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ADVANCED SETTINGS

To conﬁgure system settings:

1. Select System Settings in the Advanced page.

CONFIGURATION

SETTINGS

2. In the Router Status section, conﬁgure the following:

• Wireless Broadband Route’s Hostname – enter the

host name or URL address of your Fios Router. Both

names are the same.

• Local Domain – view the local domain of the network.

3. In the Wireless Broadband Router section, conﬁgure the

following by selecting the check box:

• Automatic Refresh of System Monitoring Web Pages

– activates the automatic refresh of system monitoring

web pages.

• Prompt for Password when Accessing via LAN –

causes your Fios Router to ask for a password when

trying to connect to the network.

• Warn User Before Conﬁguration Changes – activates

user warnings before network conﬁguration changes

take eect.

In the Session Lifetime ﬁeld, specify the length of time

required before reentering a user name and password

after your Fios Router has been inactive.

In the Conﬁgure a Number of Concurrent Users ﬁeld,

select the number of users that can access your Fios

Router at any time.

4. Select Remote Administration to conﬁgure the remote

administration to your Fios Router.

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ADVANCED SETTINGS

5. In the Management Application Ports section, change

the primary and secondary HTTP management and SSH

ports.

6. In the System Logging section, conﬁgure the following

system log options:

• Enable Logging – activates system logging.

• Remote System Notify Level – specify the type

of information, such as none, error, warning, and

information, received for remote system logging.

CONFIGURATION

SETTINGS

7. In the Security Logging section, conﬁgure the following

security logging options:

• Low Capacity Notiﬁcation Enabled – activates low

capacity notiﬁcation. This works in conjunction with the

Allowed Capacity before Email Notiﬁcation and System

Log Buer Size.

• Allowed Capacity before Email Notiﬁcation – specify

the capacity before an email notiﬁcation is sent.

• System Log Buer Size – specify the size of the

system log buer.

• Remote System Notify Level – specify the type

of information, such as none, error, warning, and

information, received for remote system logging.

8. In the Auto WAN Detection section, specify the DHCP

timeout.

9. Click Apply to save changes.

9.6c/ ETHERNET PORT CONFIGURATION

Ethernet port conﬁguration allows you to set up the Ethernet ports

as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or

1000 Mbps.

To conﬁgure the ports:

1. Select Port Conﬁguration in the Advanced page.

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ADVANCED SETTINGS

2. To emulate the speed and duplex conﬁguration of the port

with which it’s communicating, select Auto or select the

port speed and duplicity.

3. Click Apply to save changes.

9.6d/ DEVICE CONFIGURATION

Caution: The Device Conﬁguration settings should only be conﬁgured by

experienced network technicians to avoid adversely aecting the operation

of your Fios Router, your local network or your Internet access.

Method displayed should represent current conﬁguration.

CONFIGURATION

SETTINGS

• Router Only – Used when there is already an existing ONT or

modem providing broadband service. Selecting this option will

disable the Fios Router’s ONT functionality.

• ONT only – Used when there is already an existing router

providing networking service. Selecting this option will disable

the Fios Router’s router functionality.

• Full (Router and ONT) – This default setting is used when both

the ONT and router services are utilized. Selecting this option will

enable both the Fios Router’s ONT and router functionality.

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ADVANCED SETTINGS

Fios Router Status

Advanced Status

System Logging

Full Status/System wide

Monitoring of Connections

Trac Monitoring

Bandwidth Monitoring

Voice Diagnostics

Optical Status

10.0

10.1

10.2

10.3

10.4

10.5

10.6

10.7

MONITORING

YOUR FIOS

ROUTER

10/

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YOUR FIOS ROUTER

System Monitoring displays system

information, including basic settings,

system log, key network device

parameters and network trac

statistics.

FIOS ROUTER STATUS

AND ADVANCED STATUS

10.0/ FIOS ROUTER STATUS

You can view the basic settings of your Fios Router.

To view the basic settings:

1. Select System Monitoring in the Main menu. The Router

Status page displays.

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YOUR FIOS ROUTER

2. To refresh the page, click Refresh.

3. To continuously refresh the page, click Automatic Refresh

On.

10.1/ ADVANCED STATUS

You can view the details and status of:

• System Logging

• Full Status/System wide Monitoring of Connections

• Trac Monitoring

• Bandwidth Monitoring

• Voice Diagnostics

• Optical Diagnostic Status

To view the advanced status:

1. Select Advanced Status. A warning page displays.

2. Click Yes. The Advanced Status page displays.

SYSTEM LOGGING AND FULL STATUS/

SYSTEM WIDE MONITORING OF

CONNECTIONS

3. To view the details of the listed monitoring options, click

the link.

10.2/ SYSTEM LOGGING

System logging provides a view of the most recent activity of your

Fios Router. In addition, you can view additional logs, such as the

security, advanced, ﬁrewall, WAN, DHCP, and LAN DHCP.

To view the system log:

1. In the Advanced Status page, click the System Logging

link.

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YOUR FIOS ROUTER

2. To view a speciﬁc type of log event such as Security Log,

WAN DHCP Log, etc., click the appropriate link in the menu

in the left column.

3. To update the data, click Refresh.

10.3/ FULL STATUS/SYSTEM WIDE MONITORING OF

CONNECTIONS

You can view a summary of the monitored data collected for your

Fios Router.

To view your Fios Router’s full system status:

1. In the Advanced Status page, click Full Status/System

wide Monitoring of Connections.

TRAFFIC MONITORING AND

BANDWIDTH MONITORING

2. To modify the connection properties, click the individual

connection links.

3. To refresh the page, click Refresh.

4. To continuously refresh the page, click Automatic Refresh

On.

10.4/ TRAFFIC MONITORING

Your Fios Router continually monitors trac in the local area

network and between the local network and the Internet. You can

view up to the second statistical information about data received

from and transmitted to the Internet as well as data received from

and transmitted to computers in the local network.

To view the trac monitoring data:

1. In the Advanced Status page, select Trac Monitoring.

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YOUR FIOS ROUTER

2. To refresh the page, click Refresh.

3. To continuously refresh the page, click Automatic Refresh

On.

10.5/ BANDWIDTH MONITORING

You can view and monitor the recorded bandwidth usage measured

in Kbps.

To view the bandwidth:

1. In the Advanced Status page, select Bandwidth

Monitoring.

2. To refresh the page, click Refresh.

3. To continuously refresh the page, click Automatic Refresh

On.

10.6/ VOICE DIAGNOSTICS

The Voice Status page provides details about the provisioned lines

and discovered DECT handsets known to the Fios Router. This page

will not be available if your voice service has not been enabled or

conﬁgured. Refer to the voice section under ‘4.0 Voice’ for the voice

conﬁguration options and details.

VOICE DIAGNOSTICS AND

OPTICAL DIAGNOSTIC STATUS

196

10.7/ OPTICAL DIAGNOSTIC STATUS

Optical Status provides basic statistics for ﬁber connection for

Optical Network Terminal (ONT) including: Network, Management,

Optical Measurements for the ONT-Side (including: Rx & Tx, Voltage,

Laser Bias, Ranging Detail and Bit Error Rates)

To view the Fios Router’s current optical statistics, refer to the

Optical Status page located under the Advanced Diagnostic’s

feature.

• OpticRXPower – (-27dBm, -8dBm) – Optical power of the

received signal.

• OpticTXPower – (1dBm, 4dBm) Optical power of the transmitted

signal.

• OpticTXBias – (2mA, 25mA) – Electric current on the transmitted

optical signal.

• OpticVoltage – 3.3v – Optical signal voltage.

• Laser Bias Current – Electric charge on the laser signal.

• Temperature – (-5C, 80C) – Temperature of the optical HW

module.

• Ranging – Connection status of the ﬁber signal – 0: Connecting;

1: Connected; 2: Disconnected.

• Bit Error Rates – <10^(-10) – Optical transmission bit error rate.

/ MONITORING

YOUR FIOS ROUTER

Note: This page is not available if an optical connection has not been

established.

VOICE DIAGNOSTICS AND

OPTICAL DIAGNOSTIC STATUS

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Troubleshooting Tips

Frequently Asked

Questions

11.0

11.1

TROUBLE

SHOOTING

11/

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/ TROUBLESHOOTING

This chapter lists solutions for issues

that may be encountered while using

your Fios Router as well as frequently

asked questions.

Although the majority of the Fios

Router’s Internet connectivity is

automatic and transparent, if an issue

does occur accessing the Internet (e.g.

complete loss of connectivity, inability

to access services, etc.), you may need

to take additional steps to resolve the

problem.

TROUBLESHOOTING

TIPS

Note: The advanced settings should only be conﬁgured by experienced

network technicians to avoid adversely aecting the operation of your Fios

Router and your local network.

11.0/ TROUBLESHOOTING TIPS

11.0a/ IF YOU ARE UNABLE TO CONNECT TO THE

INTERNET:

• The ﬁrst thing to check is whether your Fios Router is powered

on and it is connected to the Internet. Check the front panel’s

Uniﬁed Button light on the front of the Fios Router. Be sure to

refer to the Router Lights quick link to determine status of the

Fios Router. Check the WAN cable (Ethernet or Fiber) connecting

your Fios Router to the Internet to make sure it is properly

connected on both ends.

• If the prior tips do not resolve your connection issue, try

restarting (rebooting) the router portion of the Fios Router by

manually pressing the protruding ‘red’ power button on the rear

panel of the Fios Router for 2-4 seconds (the Uniﬁed Button LED

should go o) and then press the power button again to begin

rebooting your Fios Router. Your Fios Router will begin rebooting

and returning to service in 3 - 5 minutes depending on your

network connection, check Fios Router’s Uniﬁed Button LED

status and if it is solid white, try again to access the Internet.

• If rebooting your router does not resolve your connection issue,

try power cycling the Fios Router by unplugging the power cable

from the adapter or the wall and wait 2 minutes. During the 2

min. wait period, also power cycle the network device (e.g. the

computer, tablet, etc.) and then plug the power cable back in

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/ TROUBLESHOOTING

back into the Fios Router, after 3-5 minutes recheck the Fios

Router’s Uniﬁed Button LED status and try again to access the

Internet.

11.0b/ IF YOU ARE UNABLE TO CONNECT TO YOUR FIOS

ROUTER USING WI-FI:

• Be sure your wireless device is within range of your Wi-Fi Fios

Router, move it closer to see if your connection improves.

• Check your network device’s Wi-Fi settings to be sure your

device’s Wi-Fi is on (enabled) and that you have the correct Wi-Fi

network and password (if using a Wi-Fi password) as conﬁgured

on your Fios Router.

• Be sure you are connecting to the correct Wi-Fi network, check

to be sure you are using your Fios Router’s ESSID. In some

cases, if using a wireless password, you may need to enter the

Wi-Fi password into your network device again to be sure your

device accepts the password.

• Check to be sure you are running the latest software for your

network device.

• Try turning your network device’s Wi-Fi o and on and try to

connect.

• If you have made any changes in your network settings and

turning your network device’s Wi-Fi o and on does not help, try

to restart your network device.

TROUBLESHOOTING

TIPS

• You may need to turn your Fios Routers’ Wi-Fi settings from on to

o, and back to on again and apply the changes.

• If you are still unable to access your Fios Router may need to try

connecting to the Fios Router using another network device. If

the issue goes away with another network device, the issue is

likely with that individual network device’s conﬁguration.

11.0c/ ACCESSING YOUR FIOS ROUTER IF YOU ARE

LOCKED OUT

If your Fios Router connection is lost while making conﬁguration

changes, a setting that locks access to your Fios Router’s GUI may

have inadvertently been activated.

The common ways to lock access to your Fios Router are:

• Scheduler - If a schedule has been created that applies to the

computer over the connection being used, your Fios Router will

not accessible during the times set in the schedule.

• Access Control - If the access control setting for the computer

is set to block the computer, access to your Fios Router is

denied.

To gain access, restore the default settings to your Fios Router.

11.0d/ RESTORING YOUR FIOS ROUTER’S DEFAULT

SETTINGS

There are two ways to restore your Fios Router’s default settings.

It is important to note that after performing either procedure, all

previously save settings on your Fios Router will be lost.

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/ TROUBLESHOOTING

For additional information regarding the Restore Defaults feature

refer to the section 9.1b/ Restore Defaults

• Using the tip of a ballpoint pen or pencil, press and hold the

Reset button on the back of your Fios Router for three seconds.

• Access the GUI and navigate to the Advanced Settings

page. Select the Restore Defaults option. After saving your

conﬁguration, if desired, click the Restore Defaults button. For

additional details, refer to the Restore Defaults section of this

guide.

Note: If you reset or reboot your Fios Router, you may also need

to disconnect your Fios Router’s power supply for a few minutes

(3 or more) and then reconnect the power cable. In some cases

simply pressing the power button on the Fios Router, as indicated,

should restore Internet connectivity. However, in order to provide full

synchronization to the ﬁber network, disconnecting and reconnecting

the power may be required. To avoid adversely aecting the operation

of your Fios Router ‘DO NOT’ use the restore defaults options for

“All ONT Defaults” or “All Device Defaults (router and ONT)” unless

expressly instructed to do so by a Verizon support technician.

11.0e/ LAN CONNECTION FAILURE

To troubleshoot a LAN connection failure:

• Verify your Fios Router is properly installed, LAN connections are

correct, and that the Fios Router and communicating network

devices are all powered on.

• Conﬁrm that the computer and Fios Router are both on the same

network segment.

TROUBLESHOOTING

TIPS

If unsure, let the computer get the IP address automatically by

initiating the DHCP function, then verify the computer is using an IP

address within the default range of 192.168.1.2 through 192.168.1.254.

If the computer is not using an IP address within the correct IP

range, it will not connect to your Fios Router.

• Verify the subnet mask address is set to 255.255.255.0.

11.0f/ TIMEOUT ERROR OCCURS WHEN ENTERING THE

URL OR IP ADDRESS

Verify the following:

• All computers are working properly.

• IP settings are correct.

• Fios Router is on and connected properly.

• Fios Router settings are the same as the computer.

For connections experiencing lag or a slow response:

• Check for other devices on the network utilizing large portions

of the bandwidth and if possible temporarily stop their current

utilization and recheck the connection.

• If lag still exists clear the cache on the computer and if still

needed unplug the Ethernet cable or disable the wireless

connection to the computer experiencing the slow connection

and then reconnect or enable the wireless connection and try the

connection again.

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In rare cases you may also need to:

• Unplug the Ethernet cable to Fios Router and restart the Fios

Router, wait 1-2 mins. and reinsert the Ethernet cable.

• Under limited circumstances you may elect to use a port

forwarding conﬁguration on the router, based on the application

you are using (refer to the Port Forwarding section or Verizon’s

support online help for more details).

11.0g/ FRONT UNIFIED BUTTON

The front panel’s Uniﬁed Button allows quick access to the Wi-Fi

Protected Setup (WPS) feature and handset paging/paring mode.

In addition, the Uniﬁed Button a provides a visual display of the Fios

Router’s current condition. Refer to the chart below for details.

Condition Status LED Color BHR5

Normal

WHITE

Normal Operation (solid)

Router is booting (fast blink)

ONT is booting (slow blink)

BLUE Pairing Mode (slow blink)

Paging Mode (fast blink)

GREY Wi-Fi has been turned o

Issue(s)

YELLOW No internet Connection (slow blink)

RED Hardware/System Failure detected (solid)

Overheating (fast blink)

Mode

Changed

GREEN Device is set to Router only mode

(ONT/DECT disabled)

OFF

Device is set to ONT only mode (Router o) or

Fiber cable is not connected, dirty or possibly

damaged.

FREQUENTLY

ASKED QUESTIONS

11.0h/ REAR LIGHTED INDICATORS

Flash Speed

• Slow ﬂash – Two times per second

• Fast ﬂash – Four times per second

WAN Ethernet

• Unlit – Indicates no Ethernet link

• Solid green – Indicates a network link

• Fast ﬂash green – Indicates network activity. The trac can be in

either direction.

LAN Ethernet – Upper LED

• Unlit – Indicates no 1 Gbps link

• Solid green – Indicates 1 Gbps link

• Fast ﬂash green – Indicates LAN activity. The trac can be in

either direction.

LAN Ethernet – Lower LED

• Unlit – Indicates no 10/100 Mbps link

• Solid green – Indicates 10/100 Mbps link

• Fast ﬂash green – Indicates LAN activity. The trac can be in

either direction.

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GPON

• Solid green – System ON

• Slow blink green – Booting/Updating System

• Slow ﬂash red – Warning. Error in the provisioning process will

trigger an alarm and cause a warning condition.

• Solid red – Hardware failure detected

NTWK

• O – Fiber not connected

• Solid green – ONT is synced with the OLT

• Slow blink green – Attempting OLT sync

• Slow ﬂash red – Not provisioned/connection error

• Solid red – Hardware failure detected

MGMT

• Solid green – ONT is ranged, recovered and communicating with

the EMS/Mgmt

• Slow blink green – ONT is in the ranging process

• Slow ﬂash red – ONT/EMS not provisioned (rouge device)

• Solid red – Provisioned and cannot connect to the EMS/OLT

FREQUENTLY

ASKED QUESTIONS

VOICE

• Solid green – Voice service active/provisioned

• Slow blink green – O hook condition(line in use)

• Slow ﬂash red – Warning/Booting/Updating

• Solid red – Critical Issue

11.1/ FREQUENTLY ASKED QUESTIONS

11.1a/ I’VE RUN OUT OF ETHERNET PORTS ON MY FIOS

ROUTER. HOW DO I ADD MORE COMPUTERS OR

DEVICES?

Plugging in an Ethernet hub or switch expands the number of

ports on your Fios Router.

• Run a straight-through Ethernet cable from the Uplink

port of the new hub to the Fios Router.

Use a crossover cable if there is no Uplink port/switch on your

hub, use a crossover cable.

• Remove an existing device from the yellow Ethernet

port on your Fios Router and use that port.

11.1b/ HOW DO I CHANGE THE PASSWORD ON MY FIOS

ROUTER GUI?

To change the password:

1. On the Main screen, select Advanced, then select Users.

210

/ TROUBLESHOOTING

2. In the Users page, select Admin. The User Settings page

displays.

3. In the General section, change the password.

11.1c/ IS THE WIRELESS OPTION ON BY DEFAULT ON MY

FIOS ROUTER?

Yes, your Fios Router’s wireless option is activated out of the

box.

11.1d/ IS THE WIRELESS SECURITY ON BY DEFAULT WHEN

THE WIRELESS OPTION IS ACTIVATED?

Yes, with the unique WPA2 (Wi-Fi Protected Access II) key

that is printed on the sticker on the side of your Fios Router.

11.1e/ WHICH CONNECTION SPEEDS DOES MY FIOS

ROUTER SUPPORT?

The Ethernet WAN Internet connection supports 10/100/1000

Mbps. The LAN Ethernet connections support 10/100/1000

Mbps. The 802.11ac wireless connection supports up to 1300

Mbps and the 802.11n supports up to 450 Mbps, depending

on signal quality.

FREQUENTLY

ASKED QUESTIONS

11.1f/ ARE MY FIOS ROUTER’S ETHERNET PORTS

AUTO-SENSING?

Yes. Either a straight-through or crossover Ethernet cable can

be used.

11.1g/ CAN I USE AN OLDER WIRELESS DEVICE TO

CONNECT TO MY FIOS ROUTER?

Yes, your Fios Router can interface with 802.11b, g, n, or

ac devices. Your Fios Router can be setup to handle only

n wireless cards, g wireless cards, b wireless cards, or any

combination of the three.

11.1h/ CAN MY WIRELESS SIGNAL PASS THROUGH

FLOORS, WALLS, AND GLASS?

The physical environment surrounding your Fios Router can

have a varying eect on signal strength and quality. The

denser the object, such as a concrete wall compared to a

plaster wall, the greater the interference. Concrete or metal-

reinforced structures experience a higher degree of signal

loss than those made of wood, plaster, or glass.

11.1i/ HOW DO I LOCATE THE IP ADDRESS THAT MY

COMPUTER IS USING?

In Windows 7 or Windows 10, click the Windows button and

select Control Panel, then click View Network Status and

Tasks. In the next window, click Local Area Connection. In the

Local Area Network Connection Status window, click Details.

212

/ TROUBLESHOOTING

On Mac OS X, open System Preferences and click the

Network icon. The IP address displays near the top of the

screen.

11.1j/ I USED DHCP TO CONFIGURE MY NETWORK. DO I

NEED TO RESTART MY COMPUTER TO REFRESH MY

IP ADDRESS?

No. In Windows 7, Windows 10 and OSX, unplug the Ethernet

cable or wireless card, then plug it back in.

11.1k/ I CANNOT ACCESS MY FIOS ROUTER GUI. WHAT

SHOULD I DO?

If you cannot access the GUI, verify the computer connected

to your Fios Router is set up to dynamically receive an IP

address.

11.1l/ I HAVE A FTP OR WEB SERVER ON MY NETWORK.

HOW CAN I MAKE IT AVAILABLE TO USERS ON THE

INTERNET?

For a web server, enable port forwarding for port 80 to the IP

address of the server. Also, set up the web server to receive

that port. Conﬁguring the server to use a static IP address is

recommended.

For a FTP server, enable port forwarding for port 21 to the IP

address of the server. Also, set up the web server to receive

FREQUENTLY

ASKED QUESTIONS

that port. Conﬁguring the server to use a static IP address is

recommended.

11.1n/ HOW MANY COMPUTERS CAN BE CONNECTED

THROUGH MY FIOS ROUTER?

Your Fios Router is capable of 254 connections, but we

recommend having no more than 45 connections. As the

number of connections increase, the available speed for each

computer decreases.

General Speciﬁcations

LED Indicators

Environmental

Parameters

12.0

12.1

12.2

SPECIFICATIONS

12/

The speciﬁcations for your Fios-G2100

are as follows.

This includes standards, cabling types

and environmental parameters.

GENERAL

SPECIFICATIONS

216

/ SPECIFICATIONS

Note: The speciﬁcations listed in this chapter are subject to change without

notice.

12.0/ GENERAL SPECIFICATIONS

Model Number: Model: Fios-G2100

Standards: IEEE 802.3x, 802.3u

IEEE 802.11b/g/n/ac

IP: IP versions 4 and 6

Fiber: Fiber WAN: 1350 – 1675 MHz and

975 - 1025 MHz

Speed: Wired WAN Ethernet: 10/100/1000 Mbps

auto-sensing

Wired LAN Ethernet: 10/100/1000 Mbps

auto-sensing

Wireless LAN: 802.11b – up to 11 Mbps

802.11g – up to 54 Mbps

802.11n – up to 450 Mbps

802.11ac – up to 1773 Mbps

GENERAL SPECIFICATIONS, LED

INDICATORS AND ENVIRONMENTAL

PARAMETERS

Cabling Type: Ethernet 10BaseT: UTP/STP Category 3 or 5

Ethernet 100BaseT: UTP/STP Category 5

Ethernet 1000BaseT: UTP/STP Category 5e

Telco SC Fiber Optic

Telco UTP Category 3 (voice-grade with

RJ11 connector)

Firewall: ICSA certiﬁed

12.1/ LED INDICATORS

Front Panel: Uniﬁed Button

Rear Panel: GPON, Mgmt, Voice, Ntwk, WAN

Ethernet and LAN Ethernet [4]

12.2/ ENVIRONMENTAL PARAMETERS

DIMENSIONS AND WEIGHT

Fios-G2100: Size: 3.34” wide x 9.8” high x 9.25” deep

(unit only)

Weight: 1.56 lbs / 0.71 kg

Complete System: Size: 10.16” wide x 3.78” high x 10.35” deep

(inc. packaging)

Weight: 2.63 lbs / 1.19 kg

218

/ SPECIFICATIONS

Power: External, 19V DC, 3.0A

Certiﬁcations: FCC, UL 60950-1

Operating Temperature: -5° C to 40° C (23° F to 104° F)

Storage Temperature: -20° C to 85° C (-4° F to 185° F)

Operating Humidity: 10% to 85% (non-condensing)

Storage Humidity: 10% to 90% (non-condensing)

Regulatory Compliance

Notices

13.0

NOTICES

13/

220

This chapter lists various compliance

and modiﬁcation notices, as well as the

NEBS requirements and GPL.

/ NOTICES

REGULATORY

COMPLIANCE NOTICES

13.0/ REGULATORY COMPLIANCE NOTICES

13.0a/ CLASS B EQUIPMENT

This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment

generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the

equipment o and on, the user is encouraged to try to correct the

interference by implementing one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment to an outlet on a circuit dierent from the

one to which the receiver is connected

• Consult the dealer or an experienced radio or television

technician for help

13.0b/ MODIFICATIONS

The FCC requires the user to be notiﬁed that any changes or

modiﬁcations made to this device that are not expressly approved by

Verizon may void the user’s authority to operate the equipment.

222

/ NOTICES

Declaration of conformity for products marked with the FCC logo –

United States only.

This device complies with Part 15 of the FCC Rules. Operation is

subject to the following two conditions:

• This device may not cause harmful interference

• This device must accept any interference received, including

interference that may cause unwanted operation

Note: To comply with FCC RF exposure compliance requirements, the

antenna used for this transmitter must be installed to provide a separation

distance of at least 24 cm from all persons and must not be co-located or

operating in conjunction with any other antenna or transmitter.

For operation within the 5.15 ~ 5.25 GHz frequency range, this device

is restricted to indoor environments. This device meets all the other

requirements speciﬁed in Part 15E, Section 15.407 of the FCC Rules.

For questions regarding your product or the FCC declaration,

contact:

Verizon

One Verizon Way

Basking Ridge, NJ 07920

Attn: FCC declaration

1-800-VERIZON (1-800-837-4966)

www.verizon.com/support

REGULATORY

COMPLIANCE NOTICES

Caution: The Broadband Home Router must be installed inside the home.

The Router is not designed for exterior installation.

13.0c/ GENERAL PUBLIC LICENSE

This product contains certain software that is covered by open

source licensing requirements. Copies of the licenses and a

downloadable copy of the source code for the open source software

that is used in this product are available on the following website:

http://verizon.com/opensource/

All open source software contained in this product is distributed

WITHOUT ANY WARRANTY. All such software is subject to the

copyrights of the authors and to the terms of the applicable licenses

included in the download.

You may also obtain a copy of the source code for the open source

software used in this product for a period of three years after

your receipt of the product by sending a check for $10, payable to

VERIZON, to the address below:

Verizon

One Verizon Way

Basking Ridge, NJ 07920

Attn: Legal, Open Source Requests

Note: This information is provided for those who wish to edit or otherwise

change such programs. You do not need a copy of any of such open

source software source code to install or operate the device.

224

/ NOTICES

13.0d/ CLASS 1 LASER PRODUCT

This Product Complies with 21CFR

1040.10 and 1040.11 except for

deviations pursuant to Laser Notice

No. 50, dated June 24, 2007.

Verizon

One Verizon Way

Basking Ridge, NJ 07920

1-800-VERIZON (1-800-837-4966)

Caution: Use of controls or adjustments or performance of procedures

other than those speciﬁed herein may result in hazardous radiation

exposure.

01/

CHOICE. COUNTLESS

REASONS. THAT’S

POWERFUL.

Version: 1.3.2

Verizon Online G2100 Fios-G2100 User Manual P114 P225 rev

Verizon Online LLC Fios-G2100 P114 P225 rev

Contents

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