Verizon Online G2100 Fios-G2100 User Manual P114 P225 rev

Verizon Online LLC Fios-G2100 P114 P225 rev

User Manual P116-P225 rev 2 PDF Download & Text

User Manual P116-P225 rev 2

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Document Description	User Manual P116-P225 rev 2
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Date Submitted	2016-09-23 00:00:00
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SECURITY
LOG
•
Malformed packet: Failed parsing – a packed has been blocked
because it is malformed.
•
Maximum security enabled service – a packet has been
accepted because it belongs to a permitted service in the
maximum security level.
•
Multicast IGMP connection – a multicast packet has been
accepted.
•
NAT Error: Connection pool is full - No connection created – a
connection has not been created because the connection pool is
full.
•
NAT Error: Conﬂict mapping already exists – a conﬂict occurred
because the NAT mapping already exists, so NAT failed.
•
NAT Error: No free NAT IP – no free NAT IP, so NAT has failed.
•
NAT out failed – NAT failed for this packet.
•
Outbound Auth1X – an outbound Auth1X packet has been
accepted.
•
Packet invalid in connection – an invalid connection packet has
been blocked.
•
Parental controls – a package has been block because of
parental controls.
•
Passive attack on ftp-server: Client attempted to open Server
ports – a packet has been blocked.
•
Service – a packet has been accepted because of a certain
service, as speciﬁed in the event type.
07/ CONFIGURING
SECURITY SETTINGS
116
•
Spooﬁng protection – a packet from the Internet with a source IP
belong to the local network has been blocked.
•
STP packet – STP (Spanning Tree Protocol) packet has been
accepted/rejected.
•
SynCookies protection – a SynCookies packet has been
blocked.
•
Trusted device – a packet from a trusted device has been
accepted.
•
UDP ﬂood protection – a packed has been blocked, stopping a
UDP ﬂood.
•
User authentication – a message arrived during login time,
including both successful and failed authentication.
•
Wildcard connection hooked – debug message regarding
connection.
•
Wildcard connection opened - debug message regarding
connection.
•
WinNuke protection – a WinNuke attack has been blocked.
To view the security log:
1.
Select Security Log.
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SECURITY
LOG
2.
To modify the types of events that display in the log, click
Settings.
07/ CONFIGURING
SECURITY SETTINGS
118
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©2016 Verizon. All Rights Reserved.
SECURITY
LOG
3.
In the Accepted Events section, select the type of
activities that generates a log message:
•
Accepted Incoming Connections – generates a log
message for each successful attempt to establish an
inbound connection to the local network.
•
Accepted Outgoing Connections - generates a log
message for each successful attempt to establish an
outbound connection to the public network.
4.
In the Blocked Events section, select the type of blocked
events you want logged.
5.
To log a message for each remote administration
connection attempt, click the Remote Administration
Attempts check box.
6.
To log the connection for handling by the ﬁrewall and
application level Fios Routers, click the Connection States
check box.
7.
Click Apply to save changes. The Security Log page
displays.
07/ CONFIGURING
SECURITY SETTINGS
120
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08/
SETTING
PARENTAL
CONTROLS
8.0 Activating Parental
Controls
8.1 Rule Summary
08/ SETTING
PARENTAL CONTROLS
122
The abundance of harmful information
on the Internet poses a serious
challenge for employers and parents
alike as they ask “How can I regulate
what my employee or child does on the
Internet?”
With that question in mind, your Fios
Router’s Parental Controls were
designed to allow control of Internet
access on all locally networked devices.
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©2016 Verizon. All Rights Reserved.
ACTIVATING
PARENTAL CONTROLS
8.0/ ACTIVATING PARENTAL CONTROLS
You can create a basic access policy for any computer or device on
your Fios Router network. Parental controls limit Internet access to
speciﬁc websites based on a schedule that you create.
Access can be limited on speciﬁc websites or keywords embedded
in a website. For example, you can block access to the ‘www.anysite.
com’ as well as block any website that has the word ‘any’ in its site
name.
To limit computer access:
1.
Select Parental Controls.
08/ SETTING
PARENTAL CONTROLS
124
2.
In Step 1 (optional), select the computers or device where
you are limiting access in the Networked Computer/
Device list box, then click Add. The devices display in the
Selected Devices section.
3.
To remove a device from the Selected Devices list box,
select the device, then click Remove. The device displays
in the Networked Computer/Device list box.
4.
In Step 2, click one of the following options in the Limit
Access By section:
5.
•
Block the following Websites and Embedded
Keywords within a Website – blocks the speciﬁed
websites and websites with names contained the
speciﬁed keyword.
•
Allow the following Websites and Embedded
Keywords within a Website – allows the speciﬁed
websites and websites with names contained the
speciﬁed keyword.
•
Block ALL Internet Access – will not allow the device
to access the Internet.
Enter the name of the website or keyword, then click Add.
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©2016 Verizon. All Rights Reserved.
ACTIVATING PARENTAL
CONTROLS AND RULE SUMMARY
6.
To remove a website or keyword, select the word, then
click Remove.
7.
Create a schedule by selecting the days of the week when
the rule will be active or inactive.
8.
Set the time when the rule will be active or inactive, then
specify the start time and end time.
9.
Create a rule name and description.
08/ SETTING
PARENTAL CONTROLS
126
10.
Click Apply to save changes.
8.1/ RULE SUMMARY
You can view the rules created for your Fios Router.
•
To view the rule summary, select Rule Summary. The Rule
Summary page opens with the rule name, description, and
computer or device displayed.
You can enable, view, edit, or delete the rule, refer to Scheduler
Rules for additional setting details.
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©2016 Verizon. All Rights Reserved.
09/
CONFIGURING
ADVANCED
SETTINGS
9.0 Using Advanced Settings
9.1 Utilities
9.2 DNS Settings
9.3 Network Settings
9.4 Routing
9.5 Date and Time
9.6 Conﬁguration Settings
09/ CONFIGURING
ADVANCED SETTINGS
128
Advanced settings cover a wide range
of sophisticated conﬁgurations for your
Fios Router’s ﬁrmware and network.
verizon.com/ﬁos
©2016 Verizon. All Rights Reserved.
USING ADVANCED
SETTINGS AND UTILITIES
Caution: Many of the settings described in this section should only be
conﬁgured by experienced network technicians. Changes could adversely
affect the operation of your Fios Router and local network.
9.0/ USING ADVANCED SETTINGS
You can access the following settings:
Utilities
Date & Time
DNS Settings
Routing
Network Settings
Conﬁguration Settings
To access the advanced settings:
1.
Select Advanced. A warning page displays, asking if you
want to proceed.
2.
Click Yes. The Advanced page displays.
09/ CONFIGURING
ADVANCED SETTINGS
130
3.
Select a topic by clicking the topic name.
9.1/ UTILITIES
You can access the following advanced settings:
•
Diagnostics – performs diagnostic tests
•
Restore Defaults – resets your Fios Router to it default settings
•
Reboot Router – restarts your Fios Router
•
MAC Cloning – clones the MAC address
•
ARP Table – displays active devices with their IP and MAC
addresses
•
Users – creates and manages remote users
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UTILITIES
•
Local Administration – allows you to grant local SSH access
•
Remove Administration – detailed in Chapter 6 Conﬁguring Your
Network Settings
9.1a/ DIAGNOSTICS
You can use diagnostics to test network connectivity.
To diagnose network connectivity:
1.
Select Diagnostics in the Advanced page.
2.
To ping an IP address, enter the IP address or domain
name in the Destination ﬁeld and click Go.
09/ CONFIGURING
ADVANCED SETTINGS
132
The diagnostics will display the number of pings, status,
packets sent, and round trip time.
If no diagnostic status displays, click Refresh in your web
browser.
3.
Click Close to exit the session.
9.1b/ RESTORE DEFAULTS
You can restore your conﬁguration settings to your Fios Router
factory default settings. Restoring the default settings erases the
current conﬁguration, including user deﬁned settings and network
connections. All connected DHCP client must request new IP
addresses. Your Fios Router must restart.
Prior to restoring the factory defaults, you may want to save your
current conﬁguration to a ﬁle. This allows you to reapply your current
settings and parameters to the default settings, as needed. For
additional information, refer to the Conﬁguration File section.
Note: When restoring defaults, the setting and parameters of your Fios
Router are restored to their default values. This includes the Administrator
password. A user-speciﬁed password will no longer be valid.
To restore your Fios Router’s factory default settings:
1.
Select Restore Defaults in the Advanced page.
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©2016 Verizon. All Rights Reserved.
UTILITIES
2.
To save your current conﬁguration ﬁle, click Save
Conﬁguration File.
3.
To restore the factory default settings, click OK.
•
All Router Defaults – will erase all router settings
including user settings for SSID and Passwords.
•
All Defaults except User Settings – will erase all router
settings but will retain the user settings for SSID and
Passwords.
•
All ONT Defaults – will erase recent ONT network
management changes made by Verizon. Use only if
instructed to do so by Verizon support.
•
All Device Defaults (router and ONT) – will erase
all custom router settings and recent ONT network
management changes. Use only if instructed to do so
by Verizon support.
09/ CONFIGURING
ADVANCED SETTINGS
134
4.
The factory default settings are applied and your Fios
Router restarts. Once complete, the Login page for the
First Time Easy Setup Wizard displays.
9.1c/ REBOOT FIOS ROUTER
Warning: Only select Reboot Device if instructed to do so by Verizon
support.
You can reboot your Fios Router using the Reboot Router Only
feature. Refer to 1.3b/ REAR PANEL for power button options.
To reboot your Fios Router’s router using the user interface:
1.
Select Reboot Router Only in the Advanced page.
2.
To reboot, click OK. Your router will reboot. This may take
up to a minute.
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UTILITIES
3.
To access your Fios Router user interface, refresh your
web browser.
If instructed by Verizon support to reboot the entire Fios Router (the
Router and ONT):
1.
Select Reboot Device (Router and ONT) in the Advanced
page.
2.
To continue with the reboot, click OK. Your Fios Router will
reboot. This may take a few minutes.
3.
After the front panel Uniﬁed Button LED turns solid white
you will automatically be sent to the web browser login
page.
9.1d/ MAC CLONING
A MAC address is a hexadecimal code that identiﬁes a device on a
network. All networkable devices have a unique MAC address.
When replacing a network device on your Fios Router, you can
simplify the installation process by copying the MAC address of the
existing device to your Fios Router.
To copy the MAC address of the existing device:
1.
Select MAC Cloning in the Advanced page.
09/ CONFIGURING
ADVANCED SETTINGS
136
2.
In the To Physical Address ﬁeld, enter the MAC address of
your new device.
3.
To locate the MAC address, refer to the documentation
from the device manufacturer.
4.
Click Apply to save changes.
9.1e/ ARP TABLE
You can view the IP and MAC addresses of each DHCP connection.
To view the IP and MAC addresses:
1.
Select ARP Table.
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UTILITIES
2.
Review the IP and MAC address for each device.
3.
When complete, click Close.
9.1f/ USERS
You can view the users that can currently access your wireless
network. In addition, you can modify their login password and name
as well as manage the number of unsuccessful login attempts a user
can enter before your Fios Router temporarily denies all further login
attempts by that user.
To view users:
1.
Select Users in the Advanced page.
09/ CONFIGURING
ADVANCED SETTINGS
138
2.
In the Login Conﬁguration section, enter the maximum
number of unsuccessful login attempts.
3.
To edit usernames and passwords, click the Edit icon in
the Action column. The User Settings page displays.
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DNS SETTINGS
4.
To edit the username and set a new password, as needed.
5.
To add a new user, specify the following parameters:
•
Full Name - name of the user.
•
User Name – name the user enters to remotely access
the home or office network. This ﬁeld is case-sensitive.
6.
To set a new Password, select the Set a new password
check box. The New Password ﬁelds display.
7.
Verify the level of access for the user in the Permissions
ﬁeld.
8.
Click Apply to save changes. The Users page opens with
the user information displayed.
9.
Click Apply again to save changes and exit.
9.1g/ LOCAL ADMINISTRATION
You can grant local access on a speciﬁc port.
To grant access:
1.
Select Local Administration in the Advanced page.
09/ CONFIGURING
ADVANCED SETTINGS
140
2.
To grant access, select the check box for the speciﬁc SSH
access.
3.
Click Apply to save changes. Local access is granted.
4.
To remove access, clear the checkbox, then click Apply.
No local access is granted.
9.1h/ REMOTE ADMINISTRATION
The Remote Administration parameters are detailed in Chapter 4
Conﬁguring Your Network Settings.
9.2/ DNS SETTINGS
You can view and manage the DNS server host name and IP address
as well as add a new computer. The DNS server does not require
conﬁguration.
9.2a/ DYNAMIC DNS
Typically, when connecting to the Internet, your router is assigned
an unused public IP address from a pool, and this address changes
periodically.
Dynamic DNS allows a static domain name to be mapped to the
dynamic IP address, allowing a computer within your network to be
more easily accessible from the Internet.
When using Dynamic DNS, each time the public IP address changes,
the DNS database is automatically updated with the new IP address.
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DNS SETTINGS AND
NETWORK SETTINGS
In this way, even though the IP address changes often, the domain
name remains constant and accessible.
To set up dynamic DNS:
1.
Select Dynamic DNS
2.
To set up a new entry, click the Add button.
09/ CONFIGURING
ADVANCED SETTINGS
142
3.
Conﬁgure the following parameters:
•
Host Name – enter the full domain name for your
Dynamic DNS domain.
•
Provider – select the Dynamic DNS account provider
from the menu.
•
User Name – enter your user name for your Dynamic
DNS account.
•
Password – enter the password for your Dynamic DNS
account.
•
SSL Mode – select if your Dynamic DNS service
supports SSL.
Click Apply to save your changes.
To edit the host name or IP address:
1.
In the Action column, click the Edit icon. The DNS Entry
page displays.
2.
Edit the settings.
3.
Click Apply to save the changes.
9.2b/ DNS SERVER
You can edit the host name and/or IP address, if the host was
manually added to the DNS table. If not, you can only modify the
host name.
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NETWORK
SETTINGS
To access the DNS server:
1.
Select DNS Server in the Advanced page.
2.
To view and add computers stored in the DNS table, click
Add DNS Entry. The Add DNS Entry page displays.
3.
In the Host Name ﬁeld, enter the name of the computer,
then enter the IP address and click Apply to save changes.
The DNS Server page displays.
4.
To edit the host name or IP address, click the Edit icon
in the Action column. The DNS Entry page displays. Edit
the host name and/or IP address, then click Apply to save
changes.
5.
To remove a host from the DNS table, click the Delete icon
in the Action column.
09/ CONFIGURING
ADVANCED SETTINGS
144
9.3/ NETWORK SETTINGS
You can conﬁgure the following network settings:
•
Network Objects – deﬁne a group, such as a group of computers
•
UPnP – checks the validity of all UPnP services and rules
•
Port Forwarding Rules – displays port forwarding rules
9.3a/ NETWORK OBJECTS
Network objects deﬁne a group, such as a group of computers, on
your Fios Router network by MAC address, IP address, and /or host
name. The deﬁned group becomes a network object. You can apply
settings, such as conﬁguring system rules, to all devices deﬁned in
the network object.
For example, instead of setting the same website ﬁltering
conﬁguration individually to ﬁve computers one at a time, you can
deﬁne the computers as a network object. Website ﬁltering can then
be simultaneously applied to all the computers.
You can use network objects to apply security rules based on host
names, instead of IP addresses. This is useful since IP addresses
change from time to time. In addition, you can deﬁne network
objects according to MAC address to make the rule application
more persistent against network conﬁguration settings.
To deﬁne a network object:
1.
Select Network Objects in the Advanced page.
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NETWORK
SETTINGS
2.
To deﬁne a network object, click Add. The Edit Network
Objects page displays.
3.
In the Description ﬁeld, enter a name for the network
object.
09/ CONFIGURING
ADVANCED SETTINGS
146
4.
Click Add. The Edit Item page displays.
5.
Select the type of network object as IP address, IP subnet,
IP range, MAC address, host name, DHCP option, or
protocol, and click Apply to save changes.
6.
Repeat the above steps to create additional network
objects.
7.
When complete, click Apply to save changes.
9.3b/ UNIVERSAL PLUG AND PLAY
You can use Universal Plug and Play (UPnP) to support new devices
without conﬁguring or rebooting your Fios Router.
In addition, you can enable the automatic cleanup of invalid rules.
When enabled, this functionality veriﬁes the validity of all UPnP
services and rules every ﬁve minutes. Old and unused UPnP deﬁned
services are removed, unless a user-deﬁned rule depends on it.
verizon.com/ﬁos
©2016 Verizon. All Rights Reserved.
NETWORK
SETTINGS
UPnP services are not deleted when disconnecting a computer
without proper shutdown of the UPnP applications, such as
messenger. Services may often not be deleted and eventually this
leads to the exhaustion of rules and services, and no new services
can be deﬁne. The cleanup feature locates the invalid services and
removes them, preventing services exhaustion.
To access this setting:
1.
Select Universal Plug and Play in the Advanced page.
2.
To enable UPnP and allow UPnP services to be deﬁned on
any network hosts, select the UPnP Enabled check box.
3.
To enable automatic cleanup of invalid rules, select Enable
Automatic Cleanup of Old Unused UPnP Services check
box.
4.
Click Apply to save changes.
9.3c/ PORT FORWARDING RULES
You can view, modify, and delete port forwarding rules.
09/ CONFIGURING
ADVANCED SETTINGS
148
To access the rules:
1.
Select Port Forwarding Rules in the Advanced page.
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ROUTING
2.
To edit a protocol rule, click the Edit icon in the Action
column. The Edit Service page displays.
3.
Modify the Service Name and Service Description, as
needed.
4.
To modify the current protocol, click the Edit icon in the
Action column.
5.
To add server ports, click Add Server Ports.
6.
Click Apply to save changes.
9.4/ ROUTING
You can conﬁgure the following settings:
•
IPv6 – enables IPv6 support.
09/ CONFIGURING
ADVANCED SETTINGS
150
•
Routing – manages the routing and IP address distribution rules.
•
IP Address Distribution - adds computers conﬁgured as DHCP
clients to the network
9.4a/ IPv6
Use the IPv6 feature settings to enable, disable, or conﬁgure an IPv6
Internet connection and IPv6 LAN settings.
1.
To conﬁgure your network to use the IPv6 Internet
connection type. Select IPv6 from the Advanced page to
display the IPv6 service options:
2.
Select Enable under the Enable IPv6 Support option.
(Once IPv6 is enabled the default setting will be IPv6 WAN
as DHCPv6 and IPv6 LAN as Stateless).
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ROUTING
3.
Select the appropriate IPv6 connection method from the
drop-down list, as shown below to specify the method to
be used to obtain your WAN IPv6 Address.
4.
Click Apply to have changes take effect.
Note: The Internet IPv6 service is required for this feature to
work over the Internet.
09/ CONFIGURING
ADVANCED SETTINGS
152
5.
To disable the IPv6 service
click on the “Disable” option
as shown below and click
Apply to have changes take
effect.
Once conﬁgured using valid IPv6 WAN and LAN conﬁgurations you
should not see any errors when you click on the “Apply” button and
the Main page will reﬂect the router’s new IPv6 address as shown
below.
You should also see the IPv6 address
for all IPv6 supported devices on
your local network displayed on the
My Network page and under the
Broadband Connection (Ethernet/
Fiber) Properties as shown on the
two pages below.
verizon.com/ﬁos
Once conﬁgured your IPv6
address will show here
©2016 Verizon. All Rights Reserved.
ROUTING
STATIC - WAN IPv6 ADDRESS CONNECTION
The IPv6 WAN Static conﬁgurations are IPv6 settings that you
enter manually. These speciﬁc IPv6 addresses and settings are not
expected to change frequently.
1.
To conﬁgure IPv6 WAN Static mode, select the Static
option on the IPv6 Conﬁguration Control Page as shown
below:
09/ CONFIGURING
ADVANCED SETTINGS
154
2.
Specify the Static method to be used to obtain your WAN
IPv6 Address by entering:
•
IPv6 WAN Conﬁguration (select Static) as shown in
drop-down list and page below:
•
IPv6 WAN Address
•
Preﬁx Length (A numeric value between 16 and 128)
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ROUTING
3.
•
Default Fios Router
•
Primary DNS Server
•
Secondary DNS Server
After entering all appropriate IPv6 settings click Apply to
have changes take effect.
STATIC - WAN IPv6 ADDRESS CONNECTION
1.
To conﬁgure IPv6 LAN Stateful mode with Static
WAN, select the Stateful (DHCPv6) option on the IPv6
Conﬁguration Control Page as shown below:
2.
Specify the Stateful (DHCPv6) settings to be used to
assign LAN IPv6 addresses by entering the following
details:
•
IPv6 LAN Conﬁguration (select Stateful from the dropdown list) as shown in drop-down list and page below:
09/ CONFIGURING
ADVANCED SETTINGS
156
3.
•
LAN Preﬁx
•
LAN IPv6 Link Local Address (automatically
populated)
•
LAN IPv6 Address Range (start and end)
•
Router Advertisement Lifetime (minutes between
0-150)
•
IPv6 Address Lifetime (minutes between 3-150)
•
Interfaces - check one or more of the box(s) to apply
IPv6 LAN settings to the selected interfaces:
–
Ethernet IPv6 Enabled
–
Wireless Access Point 1 IPv6 Enabled
–
Wireless Access Point 2 IPv6 Enabled
After entering all appropriate IPv6 settings click Apply to
have changes take effect.
STATIC WAN WITH LAN IPv6 STATELESS SETTINGS:
1.
To conﬁgure LAN IPv6 Stateless mode with Static WAN,
select the Stateless option on the IPv6 Conﬁguration
Control Page as shown below:
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ROUTING
2.
Specify the settings to be used to assign LAN IPv6
addresses by entering the following details:
•
IPv6 LAN Conﬁguration (select Stateless from the
drop-down list) as shown in drop-down list and page
below:
•
LAN Preﬁx
•
LAN IPv6 Link Local Address (automatically populated)
•
Router Advertisement Lifetime (minutes between
0-150)
•
Interfaces - check one or more of the box(s) to apply
IPv6 LAN settings to the selected interfaces:
–
Ethernet IPv6 Enabled
–
Wireless Access Point 1 IPv6 Enabled
–
Wireless Access Point 2 IPv6 Enabled
09/ CONFIGURING
ADVANCED SETTINGS
158
3.
After entering all appropriate IPv6 settings click Apply to
have changes take effect.
DHCPv6 - WAN IPv6 ADDRESS CONNECTION
The IPv6 WAN DHCPv6 conﬁgurations are IPv6 settings that you
enter that will allow your IPv6 connection to be updated by the ISP
as needed.
1.
To conﬁgure IPv6 WAN Stateful (DHCPv6) mode, select
the Stateful (DHCPv6) option on the IPv6 Conﬁguration
Control Page as shown below:
2.
Specify the DHCPv6 method to be used to obtain your
WAN IPv6 Address by entering:
•
IPv6 WAN Conﬁguration (select DHCPv6 from the
drop-down list) as shown in drop-down list and page
below:
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ROUTING
3.
Check to either ‘Obtain IPv6 DNS Server address
automatically’, or to ‘Use the following IPv6 DNS Server
addresses’
4.
After entering all appropriate IPv6 settings click Apply to
have changes take effect.
DHCPv6 WAN WITH LAN IPv6 STATEFUL (DHCPv6)
SETTINGS:
1.
To conﬁgure IPv6 WAN Stateful (DHCPv6) mode, select
the Stateful (DHCPv6) option on the IPv6 Conﬁguration
Control Page as shown below:
2.
Specify the Stateful (DHCPv6) settings to be used to
assign LAN IPv6 addresses by entering the following
details:
09/ CONFIGURING
ADVANCED SETTINGS
160
3.
•
IPv6 LAN Conﬁguration (select Stateful from the dropdown list) as shown in drop-down list and page below:
•
LAN Preﬁx
•
LAN IPv6 Link Local Address (automatically populated)
•
LAN IPv6 Address Range (start and end)
•
Router Advertisement Lifetime (minutes between
0-150)
•
IPv6 Address Lifetime (minutes between 3-150)
•
Interfaces - check one or more of the box(s) to apply
IPv6 LAN settings to the selected interfaces:
–
Ethernet IPv6 Enabled
–
Wireless Access Point 1 IPv6 Enabled
–
Wireless Access Point 2 IPv6 Enabled
After entering all appropriate IPv6 settings click Apply to
have changes take effect.
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ROUTING
DHCPv6 WAN WITH LAN IPv6 STATELESS SETTINGS:
1.
To conﬁgure IPv6 LAN Stateless mode with DHCPv6
WAN, select the Stateless option on the IPv6 Conﬁguration
Control Page as shown below:
2.
Specify the Stateless settings to be used to assign LAN
IPv6 addresses by entering the following details:
•
IPv6 LAN Conﬁguration (select Stateless from the
drop-down list) as shown in drop-down list and page
below:
•
LAN Preﬁx (automatically populated)
•
LAN IPv6 Link Local Address (automatically populated)
•
Router Advertisement Lifetime (minutes between
0-150)
•
Interfaces - check one or more of the box(s) to apply
IPv6 LAN settings to the selected interfaces:
–
Ethernet IPv6 Enabled
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162
3.
–
Wireless Access Point 1 IPv6 Enabled
–
Wireless Access Point 2 IPv6 Enabled
After entering all appropriate IPv6 settings click Apply to
have changes take effect.
LAN IPv6 CONFIGURATION WITHOUT AN IPv6 WAN
CONNECTION:
1.
To conﬁgure IPv6 to use either the IPv6 LAN Stateful
or Stateless mode without using an IPv6 Internet
WAN connection, select the None option on the IPv6
Conﬁguration Control Page as shown below:
2.
After entering all appropriate IPv6 settings click Apply to
have changes take effect.
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ROUTING
LAN IPv6 STATEFUL (DHCPv6) WITH NO WAN SETTINGS:
1.
To conﬁgure IPv6 LAN Stateful mode with No WAN
connection, select the Stateful option on the IPv6
Conﬁguration Control Page as shown below:
2.
Specify the Stateful (DHCPv6) settings to be used to
assign LAN IPv6 addresses by entering the following
details:
•
IPv6 LAN Conﬁguration (select Stateful from the dropdown list) as shown in drop-down list and page below:
•
LAN IPv6 Link Local Address (automatically populated)
•
LAN IPv6 Address Range (start and end)
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164
3.
•
Router Advertisement Lifetime (minutes between
0-150)
•
Interfaces - check one or more of the box(s) to apply
IPv6 LAN settings to the selected interfaces:
–
Ethernet IPv6 Enabled
–
Wireless Access Point 1 IPv6 Enabled
–
Wireless Access Point 2 IPv6 Enable
After entering all appropriate IPv6 settings click Apply to
have changes take effect.
LAN IPv6 STATELESS WITH NO WAN SETTINGS:
1.
To conﬁgure IPv6 LAN Stateless mode with No WAN
connection, select the Stateless option on the IPv6
Conﬁguration Control Page as shown below:
2.
Specify the Stateless settings to be used to assign LAN
IPv6 addresses by entering the following details:
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ROUTING
3.
•
IPv6 LAN Conﬁguration (select Stateless from the
drop-down list) as shown in drop-down list and page
below:
•
LAN IPv6 Link Local Address (automatically populated)
•
Router Advertisement Lifetime (minutes between
0-150)
•
Interfaces - check one or more of the box(s) to apply
IPv6 LAN settings to the selected interfaces:
–
Ethernet IPv6 Enabled
–
Wireless Access Point 1 IPv6 Enabled
–
Wireless Access Point 2 IPv6 Enable
After entering all appropriate IPv6 settings click Apply to
have changes take effect.
9.4b/ ROUTING SETTINGS
You can view the routing and IP address distribution rules as well as
add, edit, or delete the rules.
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166
To view the rules:
1.
Select Routing in the Advanced page.
2.
To add a new Route, click Add New Route.
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ROUTING
3.
Specify the following parameters:
•
Name – select the network type.
•
Destination - enter the destination IP of the destination
host, subnet address, network address, or default
route. The destination for a default route is 0.0.0.0.
•
Netmask – enter the network mask. This is used in
conjunction with the destination to determine when a
route is used.
•
Fios Router – enter the IP address of your Fios Router.
•
Metric – enter a measurement preference of the route.
Typically, the lowest metric is the most preferred route.
If multiple routes exist to a speciﬁc destination network,
the route with the lowest metric is used.
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168
4.
Click Apply to save changes.
9.4c/ IP ADDRESS DISTRIBUTION
You can easily add computers conﬁgured as DHCP clients to the
network. The DHCP server provides a mechanism for allocating IP
addresses to these hosts and for delivering network conﬁguration
parameters to the hosts.
For example, a client (host) sends a broadcast message on the
network requesting an IP address for itself. The DHCP server then
checks its list of available addresses and leases a local IP address to
the host for a speciﬁc period of time and simultaneously designates
this IP address as taken. At this point, the host is conﬁgured with an
IP address for the duration of the lease.
The host can renew an expiring lease or let it expire. If it renews a
lease, the host receives current information about network services,
as it did during the original lease, allowing it to update its network
conﬁgurations to reﬂect any changes that occurred since the ﬁrst
connection to the network.
If the host wishes to terminate a lease before its expiration, it sends
a release message to the DHCP server. This makes the IP address
available for use by other hosts.
The DHCP server performs the following functions:
•
Displays a list of all DHCP host devices connected to your Fios
Router
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ROUTING
•
Deﬁnes the range of IP addresses that can be allocated in the
network
•
Deﬁnes the length of time the dynamic P addresses are allocated
•
Provides the above conﬁgurations for each network device and
can be conﬁgured and enabled or disabled separately for each
network device
•
Assigns a static lease to a network computer to receive the same
IP address each time it connects to the network, even if this IP
address is within the range of addresses that the DHCP server
may assign to other computer
•
Provides the DNS server with the host name and IP address of
each computer connected to the network
To view a summary of the services provided by the DHCP server:
1.
Select IP Address Distribution in the Advanced page.
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170
DHCP SERVER SETTINGS
You can edit the DHCP server settings for a device.
To edit the settings:
1.
On the IP Address Distribution page, click the Edit icon in
the Action column. The DHCP Settings page opens with
the device information displayed.
2.
To enable the DHCP server, select DHCP Server in the IP
Address Distribution ﬁeld.
Once enabled, the DHCP server provides automatic IP
assignments (IP leases) based on the preset IP range
deﬁned below.
3.
To conﬁgure the DHCP server complete the following
ﬁelds:
•
Start IP Address – enter the ﬁrst IP address that
your Fios Router will automatically begin assigning
IP addresses from. Since your Fios Router’s default
IP address is 192.168.1.1, the default start IP address
should be 192.162.1.2.
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ROUTING AND
DATE AND TIME
•
End IP Address – enter the last IP address that your
Fios Router will automatically stop the IP address
allocation. The maximum end IP address range that can
be entered is 192.168.1.254.
•
WINS Server – determines the IP address associated
with a network device.
•
Lease Time in Minutes – assigns the amount of time in
minutes that each device is assigned an IP address by
the DHCP server when it connects to the network.
When the lease expires, the server determines if the
computer has disconnected from the network. If it has,
the server may reassign this IP address to a newlyconnected computer.
4.
Click Apply to save changes.
DHCP CONNECTIONS
You can view a list of the connections currently assigned and
recognized by the DHCP server. In addition, you can add a new
connection with a ﬁxed IP address.
Note: The ﬁxed IP address of a device is assigned to the MAC address of
the network card installed on the network computer. If this network card is
replaced, you must update the device entry in the DHCP Connections list
with the MAC address of the new network card.
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To view a list of computers:
1.
On the IP Address page, click Connection List.
2.
To deﬁne a new Static Connection with a ﬁxed IP address,
click Add Static Connection.
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DATE
AND TIME
3.
Enter the host name.
4.
Enter the ﬁxed IP address to be assigned.
5.
Enter the MAC address of the network interface of the
computer used with this DHCP static connection.
6.
Click Apply to save changes.
9.5/ DATE AND TIME
You can conﬁgure the following settings:
•
Date and Time Settings – sets the time zone and enables
automatic time updates.
•
Scheduler Rules – limits the activation of ﬁrewall rules to speciﬁc
time periods.
9.5a/ DATE AND TIME SETTINGS
You can set the time zone and enable automatic time updates.
To conﬁgure the settings:
1.
Select Date and Time in the Advanced page.
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174
2.
Select the local time zone. Your Fios Router automatically
detects daylight saving times for selected time zone.
3.
In the Automatic Time Update section, select the Enabled
check to perform an automatic time update.
4.
Deﬁne the time server addresses by clicking Add. The
Time Server Settings page displays.
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DATE AND TIME AND
CONFIGURATION SETTINGS
5.
Enter the IP address or domain name of the time server,
then click Apply to save changes.
9.5b/ SCHEDULER RULES
Scheduler rules are used for limiting the activation of ﬁrewall rules
to speciﬁc time periods. The time periods are either for days of the
week or for hours of each day based on activity or inactivity.
To deﬁne a rule:
1.
Verify that the date and time of your Fios Router is correct.
2.
Select Scheduler Rules in the Advanced page.
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176
3.
Click Add. The Set Rule Schedule page displays.
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CONFIGURATION
SETTINGS
4.
Enter the name of the rule.
5.
In the Rule Settings section, specify if the rule is active at
the scheduled time or inactive at the scheduled time.
6.
Click the Add Rule Schedule. The Edit Rule Schedule
page displays.
7.
Select the active or inactive days of the week.
8.
To deﬁne a new active or inactive hourly range, click New
Hours Range Entry.
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178
9.
Enter the start and end time, then click Apply to save
changes.
10.
Click Apply again to save the rule schedule.
9.6/ CONFIGURATION SETTINGS
You can conﬁgure the following conﬁguration settings:
•
Conﬁguration File – used for ﬁle backups and restoring
conﬁguration ﬁles
•
System Settings – conﬁgures various system and management
parameters
•
Port Conﬁguration – sets up Ethernet ports
•
Device Conﬁguration – supports Router Only, ONT only, and Full
(Router and ONT)
9.6a/ CONFIGURATION FILE
You can use the Conﬁguration File functionality to view, save, and
load conﬁguration ﬁles. These ﬁles are used to backup and restore
the current conﬁguration of your Fios Router.
Only conﬁguration ﬁles saved on a speciﬁc Fios Router can be
applied to that Fios Router. You cannot transfer conﬁguration ﬁles
between Fios Routers.
Warning: Manually editing a conﬁguration ﬁle can cause your Fios Router to
malfunction or become completely inoperable.
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CONFIGURATION
SETTINGS
To save or load the conﬁguration ﬁle:
1.
Select Conﬁguration File.
2.
To save the current conﬁguration to a ﬁle, click Save
Conﬁguration File. The conﬁguration ﬁle is saved to you
web browser’s download folder.
3.
To load a previously saved conﬁguration ﬁle, click Load
Conﬁguration File.
Browse to the location of the ﬁle, then click Apply to begin
the conﬁguration uploading process. Your Fios Router will
automatically restart with that conﬁguration.
9.6b/ SYSTEM SETTINGS
You can conﬁgure various system and management parameters.
09/ CONFIGURING
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180
To conﬁgure system settings:
1.
Select System Settings in the Advanced page.
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CONFIGURATION
SETTINGS
2.
3.
In the Router Status section, conﬁgure the following:
•
Wireless Broadband Route’s Hostname – enter the
host name or URL address of your Fios Router. Both
names are the same.
•
Local Domain – view the local domain of the network.
In the Wireless Broadband Router section, conﬁgure the
following by selecting the check box:
•
Automatic Refresh of System Monitoring Web Pages
– activates the automatic refresh of system monitoring
web pages.
•
Prompt for Password when Accessing via LAN –
causes your Fios Router to ask for a password when
trying to connect to the network.
•
Warn User Before Conﬁguration Changes – activates
user warnings before network conﬁguration changes
take effect.
In the Session Lifetime ﬁeld, specify the length of time
required before reentering a user name and password
after your Fios Router has been inactive.
In the Conﬁgure a Number of Concurrent Users ﬁeld,
select the number of users that can access your Fios
Router at any time.
4.
Select Remote Administration to conﬁgure the remote
administration to your Fios Router.
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182
5.
In the Management Application Ports section, change
the primary and secondary HTTP management and SSH
ports.
6.
In the System Logging section, conﬁgure the following
system log options:
•
Enable Logging – activates system logging.
•
Remote System Notify Level – specify the type
of information, such as none, error, warning, and
information, received for remote system logging.
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CONFIGURATION
SETTINGS
7.
In the Security Logging section, conﬁgure the following
security logging options:
•
Low Capacity Notiﬁcation Enabled – activates low
capacity notiﬁcation. This works in conjunction with the
Allowed Capacity before Email Notiﬁcation and System
Log Buffer Size.
•
Allowed Capacity before Email Notiﬁcation – specify
the capacity before an email notiﬁcation is sent.
•
System Log Buffer Size – specify the size of the
system log buffer.
•
Remote System Notify Level – specify the type
of information, such as none, error, warning, and
information, received for remote system logging.
8.
In the Auto WAN Detection section, specify the DHCP
timeout.
9.
Click Apply to save changes.
9.6c/ ETHERNET PORT CONFIGURATION
Ethernet port conﬁguration allows you to set up the Ethernet ports
as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or
1000 Mbps.
To conﬁgure the ports:
1.
Select Port Conﬁguration in the Advanced page.
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184
2.
To emulate the speed and duplex conﬁguration of the port
with which it’s communicating, select Auto or select the
port speed and duplicity.
3.
Click Apply to save changes.
9.6d/ DEVICE CONFIGURATION
Caution: The Device Conﬁguration settings should only be conﬁgured by
experienced network technicians to avoid adversely affecting the operation
of your Fios Router, your local network or your Internet access.
Method displayed should represent current conﬁguration.
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CONFIGURATION
SETTINGS
•
Router Only – Used when there is already an existing ONT or
modem providing broadband service. Selecting this option will
disable the Fios Router’s ONT functionality.
•
ONT only – Used when there is already an existing router
providing networking service. Selecting this option will disable
the Fios Router’s router functionality.
•
Full (Router and ONT) – This default setting is used when both
the ONT and router services are utilized. Selecting this option will
enable both the Fios Router’s ONT and router functionality.
09/ CONFIGURING
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186
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10/
MONITORING
YOUR FIOS
ROUTER
10.0 Fios Router Status
10.1 Advanced Status
10.2 System Logging
10.3 Full Status/System wide
Monitoring of Connections
10.4 Traffic Monitoring
10.5 Bandwidth Monitoring
10.6 Voice Diagnostics
10.7 Optical Status
10/ MONITORING
YOUR FIOS ROUTER
188
System Monitoring displays system
information, including basic settings,
system log, key network device
parameters and network traffic
statistics.
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FIOS ROUTER STATUS
AND ADVANCED STATUS
10.0/ FIOS ROUTER STATUS
You can view the basic settings of your Fios Router.
To view the basic settings:
1.
Select System Monitoring in the Main menu. The Router
Status page displays.
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190
2.
To refresh the page, click Refresh.
3.
To continuously refresh the page, click Automatic Refresh
On.
10.1/ ADVANCED STATUS
You can view the details and status of:
•
System Logging
•
Full Status/System wide Monitoring of Connections
•
Traffic Monitoring
•
Bandwidth Monitoring
•
Voice Diagnostics
•
Optical Diagnostic Status
To view the advanced status:
1.
Select Advanced Status. A warning page displays.
2.
Click Yes. The Advanced Status page displays.
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SYSTEM LOGGING AND FULL STATUS/
SYSTEM WIDE MONITORING OF
CONNECTIONS
3.
To view the details of the listed monitoring options, click
the link.
10.2/ SYSTEM LOGGING
System logging provides a view of the most recent activity of your
Fios Router. In addition, you can view additional logs, such as the
security, advanced, ﬁrewall, WAN, DHCP, and LAN DHCP.
To view the system log:
1.
In the Advanced Status page, click the System Logging
link.
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YOUR FIOS ROUTER
192
2.
To view a speciﬁc type of log event such as Security Log,
WAN DHCP Log, etc., click the appropriate link in the menu
in the left column.
3.
To update the data, click Refresh.
10.3/ FULL STATUS/SYSTEM WIDE MONITORING OF
CONNECTIONS
You can view a summary of the monitored data collected for your
Fios Router.
To view your Fios Router’s full system status:
1.
In the Advanced Status page, click Full Status/System
wide Monitoring of Connections.
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TRAFFIC MONITORING AND
BANDWIDTH MONITORING
2.
To modify the connection properties, click the individual
connection links.
3.
To refresh the page, click Refresh.
4.
To continuously refresh the page, click Automatic Refresh
On.
10.4/ TRAFFIC MONITORING
Your Fios Router continually monitors traffic in the local area
network and between the local network and the Internet. You can
view up to the second statistical information about data received
from and transmitted to the Internet as well as data received from
and transmitted to computers in the local network.
To view the traffic monitoring data:
1.
In the Advanced Status page, select Traffic Monitoring.
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194
2.
To refresh the page, click Refresh.
3.
To continuously refresh the page, click Automatic Refresh
On.
10.5/ BANDWIDTH MONITORING
You can view and monitor the recorded bandwidth usage measured
in Kbps.
To view the bandwidth:
1.
In the Advanced Status page, select Bandwidth
Monitoring.
2.
To refresh the page, click Refresh.
3.
To continuously refresh the page, click Automatic Refresh
On.
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VOICE DIAGNOSTICS AND
OPTICAL DIAGNOSTIC STATUS
10.6/ VOICE DIAGNOSTICS
The Voice Status page provides details about the provisioned lines
and discovered DECT handsets known to the Fios Router. This page
will not be available if your voice service has not been enabled or
conﬁgured. Refer to the voice section under ‘4.0 Voice’ for the voice
conﬁguration options and details.
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196
10.7/ OPTICAL DIAGNOSTIC STATUS
Optical Status provides basic statistics for ﬁber connection for
Optical Network Terminal (ONT) including: Network, Management,
Optical Measurements for the ONT-Side (including: Rx & Tx, Voltage,
Laser Bias, Ranging Detail and Bit Error Rates)
To view the Fios Router’s current optical statistics, refer to the
Optical Status page located under the Advanced Diagnostic’s
feature.
•
OpticRXPower – (-27dBm, -8dBm) – Optical power of the
received signal.
•
OpticTXPower – (1dBm, 4dBm) Optical power of the transmitted
signal.
•
OpticTXBias – (2mA, 25mA) – Electric current on the transmitted
optical signal.
•
OpticVoltage – 3.3v – Optical signal voltage.
•
Laser Bias Current – Electric charge on the laser signal.
•
Temperature – (-5C, 80C) – Temperature of the optical HW
module.
•
Ranging – Connection status of the ﬁber signal – 0: Connecting;
1: Connected; 2: Disconnected.
•
Bit Error Rates – <10^(-10) – Optical transmission bit error rate.
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VOICE DIAGNOSTICS AND
OPTICAL DIAGNOSTIC STATUS
Note: This page is not available if an optical connection has not been
established.
10/ MONITORING
YOUR FIOS ROUTER
198
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11/
TROUBLE
SHOOTING
11.0 Troubleshooting Tips
11.1 Frequently Asked
Questions
11/ TROUBLESHOOTING
200
This chapter lists solutions for issues
that may be encountered while using
your Fios Router as well as frequently
asked questions.
Although the majority of the Fios
Router’s Internet connectivity is
automatic and transparent, if an issue
does occur accessing the Internet (e.g.
complete loss of connectivity, inability
to access services, etc.), you may need
to take additional steps to resolve the
problem.
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TROUBLESHOOTING
TIPS
Note: The advanced settings should only be conﬁgured by experienced
network technicians to avoid adversely affecting the operation of your Fios
Router and your local network.
11.0/ TROUBLESHOOTING TIPS
11.0a/ IF YOU ARE UNABLE TO CONNECT TO THE
INTERNET:
•
The ﬁrst thing to check is whether your Fios Router is powered
on and it is connected to the Internet. Check the front panel’s
Uniﬁed Button light on the front of the Fios Router. Be sure to
refer to the Router Lights quick link to determine status of the
Fios Router. Check the WAN cable (Ethernet or Fiber) connecting
your Fios Router to the Internet to make sure it is properly
connected on both ends.
•
If the prior tips do not resolve your connection issue, try
restarting (rebooting) the router portion of the Fios Router by
manually pressing the protruding ‘red’ power button on the rear
panel of the Fios Router for 2-4 seconds (the Uniﬁed Button LED
should go off) and then press the power button again to begin
rebooting your Fios Router. Your Fios Router will begin rebooting
and returning to service in 3 - 5 minutes depending on your
network connection, check Fios Router’s Uniﬁed Button LED
status and if it is solid white, try again to access the Internet.
•
If rebooting your router does not resolve your connection issue,
try power cycling the Fios Router by unplugging the power cable
from the adapter or the wall and wait 2 minutes. During the 2
min. wait period, also power cycle the network device (e.g. the
computer, tablet, etc.) and then plug the power cable back in
11/ TROUBLESHOOTING
202
back into the Fios Router, after 3-5 minutes recheck the Fios
Router’s Uniﬁed Button LED status and try again to access the
Internet.
11.0b/ IF YOU ARE UNABLE TO CONNECT TO YOUR FIOS
ROUTER USING WI-FI:
•
Be sure your wireless device is within range of your Wi-Fi Fios
Router, move it closer to see if your connection improves.
•
Check your network device’s Wi-Fi settings to be sure your
device’s Wi-Fi is on (enabled) and that you have the correct Wi-Fi
network and password (if using a Wi-Fi password) as conﬁgured
on your Fios Router.
•
Be sure you are connecting to the correct Wi-Fi network, check
to be sure you are using your Fios Router’s ESSID. In some
cases, if using a wireless password, you may need to enter the
Wi-Fi password into your network device again to be sure your
device accepts the password.
•
Check to be sure you are running the latest software for your
network device.
•
Try turning your network device’s Wi-Fi off and on and try to
connect.
•
If you have made any changes in your network settings and
turning your network device’s Wi-Fi off and on does not help, try
to restart your network device.
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TROUBLESHOOTING
TIPS
•
You may need to turn your Fios Routers’ Wi-Fi settings from on to
off, and back to on again and apply the changes.
•
If you are still unable to access your Fios Router may need to try
connecting to the Fios Router using another network device. If
the issue goes away with another network device, the issue is
likely with that individual network device’s conﬁguration.
11.0c/ ACCESSING YOUR FIOS ROUTER IF YOU ARE
LOCKED OUT
If your Fios Router connection is lost while making conﬁguration
changes, a setting that locks access to your Fios Router’s GUI may
have inadvertently been activated.
The common ways to lock access to your Fios Router are:
•
Scheduler - If a schedule has been created that applies to the
computer over the connection being used, your Fios Router will
not accessible during the times set in the schedule.
•
Access Control - If the access control setting for the computer
is set to block the computer, access to your Fios Router is
denied.
To gain access, restore the default settings to your Fios Router.
11.0d/ RESTORING YOUR FIOS ROUTER’S DEFAULT
SETTINGS
There are two ways to restore your Fios Router’s default settings.
It is important to note that after performing either procedure, all
previously save settings on your Fios Router will be lost.
11/ TROUBLESHOOTING
204
For additional information regarding the Restore Defaults feature
refer to the section 9.1b/ Restore Defaults
•
Using the tip of a ballpoint pen or pencil, press and hold the
Reset button on the back of your Fios Router for three seconds.
•
Access the GUI and navigate to the Advanced Settings
page. Select the Restore Defaults option. After saving your
conﬁguration, if desired, click the Restore Defaults button. For
additional details, refer to the Restore Defaults section of this
guide.
Note: If you reset or reboot your Fios Router, you may also need
to disconnect your Fios Router’s power supply for a few minutes
(3 or more) and then reconnect the power cable. In some cases
simply pressing the power button on the Fios Router, as indicated,
should restore Internet connectivity. However, in order to provide full
synchronization to the ﬁber network, disconnecting and reconnecting
the power may be required. To avoid adversely affecting the operation
of your Fios Router ‘DO NOT’ use the restore defaults options for
“All ONT Defaults” or “All Device Defaults (router and ONT)” unless
expressly instructed to do so by a Verizon support technician.
11.0e/ LAN CONNECTION FAILURE
To troubleshoot a LAN connection failure:
•
Verify your Fios Router is properly installed, LAN connections are
correct, and that the Fios Router and communicating network
devices are all powered on.
•
Conﬁrm that the computer and Fios Router are both on the same
network segment.
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TROUBLESHOOTING
TIPS
If unsure, let the computer get the IP address automatically by
initiating the DHCP function, then verify the computer is using an IP
address within the default range of 192.168.1.2 through 192.168.1.254.
If the computer is not using an IP address within the correct IP
range, it will not connect to your Fios Router.
•
Verify the subnet mask address is set to 255.255.255.0.
11.0f/ TIMEOUT ERROR OCCURS WHEN ENTERING THE
URL OR IP ADDRESS
Verify the following:
•
All computers are working properly.
•
IP settings are correct.
•
Fios Router is on and connected properly.
•
Fios Router settings are the same as the computer.
For connections experiencing lag or a slow response:
•
Check for other devices on the network utilizing large portions
of the bandwidth and if possible temporarily stop their current
utilization and recheck the connection.
•
If lag still exists clear the cache on the computer and if still
needed unplug the Ethernet cable or disable the wireless
connection to the computer experiencing the slow connection
and then reconnect or enable the wireless connection and try the
connection again.
11/ TROUBLESHOOTING
206
In rare cases you may also need to:
•
Unplug the Ethernet cable to Fios Router and restart the Fios
Router, wait 1-2 mins. and reinsert the Ethernet cable.
•
Under limited circumstances you may elect to use a port
forwarding conﬁguration on the router, based on the application
you are using (refer to the Port Forwarding section or Verizon’s
support online help for more details).
11.0g/ FRONT UNIFIED BUTTON
The front panel’s Uniﬁed Button allows quick access to the Wi-Fi
Protected Setup (WPS) feature and handset paging/paring mode.
In addition, the Uniﬁed Button a provides a visual display of the Fios
Router’s current condition. Refer to the chart below for details.
Condition Status
LED Color
BHR5
WHITE
Normal Operation (solid)
Router is booting (fast blink)
ONT is booting (slow blink)
BLUE
Pairing Mode (slow blink)
Paging Mode (fast blink)
GREY
Wi-Fi has been turned off
YELLOW
No internet Connection (slow blink)
RED
Hardware/System Failure detected (solid)
Overheating (fast blink)
GREEN
Device is set to Router only mode
(ONT/DECT disabled)
OFF
Device is set to ONT only mode (Router off) or
Fiber cable is not connected, dirty or possibly
damaged.
Normal
Issue(s)
Mode
Changed
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FREQUENTLY
ASKED QUESTIONS
11.0h/ REAR LIGHTED INDICATORS
Flash Speed
•
Slow ﬂash – Two times per second
•
Fast ﬂash – Four times per second
WAN Ethernet
•
Unlit – Indicates no Ethernet link
•
Solid green – Indicates a network link
•
Fast ﬂash green – Indicates network activity. The traffic can be in
either direction.
LAN Ethernet – Upper LED
•
Unlit – Indicates no 1 Gbps link
•
Solid green – Indicates 1 Gbps link
•
Fast ﬂash green – Indicates LAN activity. The traffic can be in
either direction.
LAN Ethernet – Lower LED
•
Unlit – Indicates no 10/100 Mbps link
•
Solid green – Indicates 10/100 Mbps link
•
Fast ﬂash green – Indicates LAN activity. The traffic can be in
either direction.
11/ TROUBLESHOOTING
208
GPON
•
Solid green – System ON
•
Slow blink green – Booting/Updating System
•
Slow ﬂash red – Warning. Error in the provisioning process will
trigger an alarm and cause a warning condition.
•
Solid red – Hardware failure detected
NTWK
•
Off – Fiber not connected
•
Solid green – ONT is synced with the OLT
•
Slow blink green – Attempting OLT sync
•
Slow ﬂash red – Not provisioned/connection error
•
Solid red – Hardware failure detected
MGMT
•
Solid green – ONT is ranged, recovered and communicating with
the EMS/Mgmt
•
Slow blink green – ONT is in the ranging process
•
Slow ﬂash red – ONT/EMS not provisioned (rouge device)
•
Solid red – Provisioned and cannot connect to the EMS/OLT
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FREQUENTLY
ASKED QUESTIONS
VOICE
•
Solid green – Voice service active/provisioned
•
Slow blink green – Off hook condition(line in use)
•
Slow ﬂash red – Warning/Booting/Updating
•
Solid red – Critical Issue
11.1/ FREQUENTLY ASKED QUESTIONS
11.1a/ I’VE RUN OUT OF ETHERNET PORTS ON MY FIOS
ROUTER. HOW DO I ADD MORE COMPUTERS OR
DEVICES?
Plugging in an Ethernet hub or switch expands the number of
ports on your Fios Router.
•
Run a straight-through Ethernet cable from the Uplink
port of the new hub to the Fios Router.
Use a crossover cable if there is no Uplink port/switch on your
hub, use a crossover cable.
•
Remove an existing device from the yellow Ethernet
port on your Fios Router and use that port.
11.1b/ HOW DO I CHANGE THE PASSWORD ON MY FIOS
ROUTER GUI?
To change the password:
1.
On the Main screen, select Advanced, then select Users.
11/ TROUBLESHOOTING
210
2.
In the Users page, select Admin. The User Settings page
displays.
3.
In the General section, change the password.
11.1c/ IS THE WIRELESS OPTION ON BY DEFAULT ON MY
FIOS ROUTER?
Yes, your Fios Router’s wireless option is activated out of the
box.
11.1d/ IS THE WIRELESS SECURITY ON BY DEFAULT WHEN
THE WIRELESS OPTION IS ACTIVATED?
Yes, with the unique WPA2 (Wi-Fi Protected Access II) key
that is printed on the sticker on the side of your Fios Router.
11.1e/ WHICH CONNECTION SPEEDS DOES MY FIOS
ROUTER SUPPORT?
The Ethernet WAN Internet connection supports 10/100/1000
Mbps. The LAN Ethernet connections support 10/100/1000
Mbps. The 802.11ac wireless connection supports up to 1300
Mbps and the 802.11n supports up to 450 Mbps, depending
on signal quality.
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FREQUENTLY
ASKED QUESTIONS
11.1f/ ARE MY FIOS ROUTER’S ETHERNET PORTS
AUTO-SENSING?
Yes. Either a straight-through or crossover Ethernet cable can
be used.
11.1g/ CAN I USE AN OLDER WIRELESS DEVICE TO
CONNECT TO MY FIOS ROUTER?
Yes, your Fios Router can interface with 802.11b, g, n, or
ac devices. Your Fios Router can be setup to handle only
n wireless cards, g wireless cards, b wireless cards, or any
combination of the three.
11.1h/ CAN MY WIRELESS SIGNAL PASS THROUGH
FLOORS, WALLS, AND GLASS?
The physical environment surrounding your Fios Router can
have a varying effect on signal strength and quality. The
denser the object, such as a concrete wall compared to a
plaster wall, the greater the interference. Concrete or metalreinforced structures experience a higher degree of signal
loss than those made of wood, plaster, or glass.
11.1i/ HOW DO I LOCATE THE IP ADDRESS THAT MY
COMPUTER IS USING?
In Windows 7 or Windows 10, click the Windows button and
select Control Panel, then click View Network Status and
Tasks. In the next window, click Local Area Connection. In the
Local Area Network Connection Status window, click Details.
11/ TROUBLESHOOTING
212
On Mac OS X, open System Preferences and click the
Network icon. The IP address displays near the top of the
screen.
11.1j/ I USED DHCP TO CONFIGURE MY NETWORK. DO I
NEED TO RESTART MY COMPUTER TO REFRESH MY
IP ADDRESS?
No. In Windows 7, Windows 10 and OSX, unplug the Ethernet
cable or wireless card, then plug it back in.
11.1k/ I CANNOT ACCESS MY FIOS ROUTER GUI. WHAT
SHOULD I DO?
If you cannot access the GUI, verify the computer connected
to your Fios Router is set up to dynamically receive an IP
address.
11.1l/ I HAVE A FTP OR WEB SERVER ON MY NETWORK.
HOW CAN I MAKE IT AVAILABLE TO USERS ON THE
INTERNET?
For a web server, enable port forwarding for port 80 to the IP
address of the server. Also, set up the web server to receive
that port. Conﬁguring the server to use a static IP address is
recommended.
For a FTP server, enable port forwarding for port 21 to the IP
address of the server. Also, set up the web server to receive
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FREQUENTLY
ASKED QUESTIONS
that port. Conﬁguring the server to use a static IP address is
recommended.
11.1n/ HOW MANY COMPUTERS CAN BE CONNECTED
THROUGH MY FIOS ROUTER?
Your Fios Router is capable of 254 connections, but we
recommend having no more than 45 connections. As the
number of connections increase, the available speed for each
computer decreases.
12/
SPECIFICATIONS
12.0 General Speciﬁcations
12.1 LED Indicators
12.2 Environmental
Parameters
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GENERAL
SPECIFICATIONS
The speciﬁcations for your Fios-G2100
are as follows.
This includes standards, cabling types
and environmental parameters.
12/ SPECIFICATIONS
216
Note: The speciﬁcations listed in this chapter are subject to change without
notice.
12.0/ GENERAL SPECIFICATIONS
Model Number:
Model: Fios-G2100
Standards:
IEEE 802.3x, 802.3u
IEEE 802.11b/g/n/ac
IP:
IP versions 4 and 6
Fiber:
Fiber WAN: 1350 – 1675 MHz and
975 - 1025 MHz
Speed:
Wired WAN Ethernet: 10/100/1000 Mbps
auto-sensing
Wired LAN Ethernet: 10/100/1000 Mbps
auto-sensing
Wireless LAN:
802.11b – up to 11 Mbps
802.11g – up to 54 Mbps
802.11n – up to 450 Mbps
802.11ac – up to 1773 Mbps
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GENERAL SPECIFICATIONS, LED
INDICATORS AND ENVIRONMENTAL
PARAMETERS
Cabling Type:
Ethernet 10BaseT: UTP/STP Category 3 or 5
Ethernet 100BaseT: UTP/STP Category 5
Ethernet 1000BaseT: UTP/STP Category 5e
Telco SC Fiber Optic
Telco UTP Category 3 (voice-grade with
RJ11 connector)
Firewall:
ICSA certiﬁed
12.1/ LED INDICATORS
Front Panel:
Uniﬁed Button
Rear Panel:
GPON, Mgmt, Voice, Ntwk, WAN
Ethernet and LAN Ethernet [4]
12.2/ ENVIRONMENTAL PARAMETERS
DIMENSIONS AND WEIGHT
Fios-G2100:
(unit only)
Size: 3.34” wide x 9.8” high x 9.25” deep
Weight: 1.56 lbs / 0.71 kg
Complete System: Size: 10.16” wide x 3.78” high x 10.35” deep
(inc. packaging)
Weight: 2.63 lbs / 1.19 kg
12/ SPECIFICATIONS
218
Power:
External, 19V DC, 3.0A
Certiﬁcations:
FCC, UL 60950-1
Operating Temperature:
-5° C to 40° C (23° F to 104° F)
Storage Temperature:
-20° C to 85° C (-4° F to 185° F)
Operating Humidity:
10% to 85% (non-condensing)
Storage Humidity:
10% to 90% (non-condensing)
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13/
NOTICES
13.0 Regulatory Compliance
Notices
13/ NOTICES
220
This chapter lists various compliance
and modiﬁcation notices, as well as the
NEBS requirements and GPL.
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REGULATORY
COMPLIANCE NOTICES
13.0/ REGULATORY COMPLIANCE NOTICES
13.0a/ CLASS B EQUIPMENT
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by implementing one or more of the following measures:
•
Reorient or relocate the receiving antenna
•
Increase the separation between the equipment and receiver
•
Connect the equipment to an outlet on a circuit different from the
one to which the receiver is connected
•
Consult the dealer or an experienced radio or television
technician for help
13.0b/ MODIFICATIONS
The FCC requires the user to be notiﬁed that any changes or
modiﬁcations made to this device that are not expressly approved by
Verizon may void the user’s authority to operate the equipment.
13/ NOTICES
222
Declaration of conformity for products marked with the FCC logo –
United States only.
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
•
This device may not cause harmful interference
•
This device must accept any interference received, including
interference that may cause unwanted operation
Note: To comply with FCC RF exposure compliance requirements, the
antenna used for this transmitter must be installed to provide a separation
distance of at least 24 cm from all persons and must not be co-located or
operating in conjunction with any other antenna or transmitter.
For operation within the 5.15 ~ 5.25 GHz frequency range, this device
is restricted to indoor environments. This device meets all the other
requirements speciﬁed in Part 15E, Section 15.407 of the FCC Rules.
For questions regarding your product or the FCC declaration,
contact:
Verizon
One Verizon Way
Basking Ridge, NJ 07920
Attn: FCC declaration
1-800-VERIZON (1-800-837-4966)
www.verizon.com/support
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REGULATORY
COMPLIANCE NOTICES
Caution: The Broadband Home Router must be installed inside the home.
The Router is not designed for exterior installation.
13.0c/ GENERAL PUBLIC LICENSE
This product contains certain software that is covered by open
source licensing requirements. Copies of the licenses and a
downloadable copy of the source code for the open source software
that is used in this product are available on the following website:
http://verizon.com/opensource/
All open source software contained in this product is distributed
WITHOUT ANY WARRANTY. All such software is subject to the
copyrights of the authors and to the terms of the applicable licenses
included in the download.
You may also obtain a copy of the source code for the open source
software used in this product for a period of three years after
your receipt of the product by sending a check for $10, payable to
VERIZON, to the address below:
Verizon
One Verizon Way
Basking Ridge, NJ 07920
Attn: Legal, Open Source Requests
Note: This information is provided for those who wish to edit or otherwise
change such programs. You do not need a copy of any of such open
source software source code to install or operate the device.
13/ NOTICES
224
13.0d/ CLASS 1 LASER PRODUCT
This Product Complies with 21CFR
1040.10 and 1040.11 except for
deviations pursuant to Laser Notice
No. 50, dated June 24, 2007.
Verizon
One Verizon Way
Basking Ridge, NJ 07920
1-800-VERIZON (1-800-837-4966)
Caution: Use of controls or adjustments or performance of procedures
other than those speciﬁed herein may result in hazardous radiation
exposure.
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01/
CHOICE. COUNTLESS
REASONS. THAT’S
POWERFUL.
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User Manual P116-P225 rev 2

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