| Download: |  |
| Mirror Download [FCC.gov] | |
| Document ID | 296921 |
| Application ID | A71WlTAmXzfIVBVdt7LINg== |
| Document Description | Revised manual final draft |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 99.8kB (1247509 bits) |
| Date Submitted | 2003-01-19 00:00:00 |
| Date Available | 2002-11-19 00:00:00 |
| Creation Date | 2002-11-21 11:29:21 |
| Producing Software | Acrobat Distiller 5.0.5 (Windows) |
| Document Lastmod | 2002-11-21 12:21:49 |
| Document Title | UserGuide'.book |
| Document Creator | FrameMaker 7.0 |
| Document Author: | EFox |
Vocera User Guide
© 2002 Vocera Communications, Inc. All rights reserved.
Vocera Communications is a trademark of Vocera Communications, Inc.
All other trademarks, service marks, registered trademarks, or registered
service marks are the property of their respective owners.
Vocera Communications, Inc.
www.vocera.com
tel :: +1 408 790 4100
fax :: +1 408 790 4101
Part No. :: 930-00529 rev B, 11.21.02
ii ··· Copyrights and Trademarks
Important Safety Instructions
The Vocera badge (including its battery component) and the
Vocera battery charger are electronic devices. Care appropriate to
the use of any electronic device should be taken in using the
badge and the battery charger in order to avoid possible injury
(such as from shock) and damage (such as from fire).
In addition, the Vocera badge is a wireless communication device
and works by generating radio frequency (RF) signals. These signals, although generally lower in strength than a typical cell
phone, can interfere with other electronic devices that are not
appropriately shielded against RF. If the Vocera badge will be
used in proximity to sensitive electronic devices for which interference could result in serious consequences (for example, a
heart pacemaker), you must consult with the manufacturer of
that device in order to determine the operating safety of the
Vocera badge.
In order to foster comfortable use of the badge and avoid
damage to hearing, do not bring the speaker within close
proximity of the ear while the badge is powered on.
References below to the “badge” refer to the Vocera badge,
including its battery component. References to the “product”
refer to the badge and the Vocera battery charger.
In addition to other basic safety precautions appropriate to the
use of electronic, wireless devices, please follow the safety and
use instructions below.
Badge and Battery Charger Safety
1. Read, understand, and follow all warnings and instructions in the
product documentation and on the product itself.
2. To reduce the risk of electric shock, do not disassemble any part of
the product. Take the badge or charger to qualified service personnel when service or repair work is required. Opening or removing
covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when you use the product
again.
Important Safety Instructions ··· iii
3. Do not put anything other than a Vocera badge or Vocera battery
into a charger slot, as other objects may touch dangerous voltage
points or short out parts, which could result in fire or electric shock.
4. Do not place the product on an unstable surface, as a fall may cause
serious damage to the product.
5. Never place the badge or charger near or over a radiator or heat
register. Do not operate the charger in a cabinet or other enclosure
unless proper ventilation is provided.
6. Do not position the badge or battery charger near water; for example, near a sink, wash bowl, or toilet. Do not spill liquid of any kind
on the product. Doing so may short out parts, causing damage to
the product and creating the risk of fire or electric shock.
7. Take the badge or charger to a qualified service provider in these
circumstances:
• If liquid has been spilled into the badge or charger, or if rain or
water have touched the badge or charger.
• If the badge or charger does not operate normally after you follow the operating instructions.
• If the badge or charger has been dropped or damaged.
• If the badge or charger exhibits a distinct degradation in performance.
• If the power cord or plug on the charger is damaged or frayed.
8. Unplug the charger from the wall outlet before cleaning. To clean
the badge or charger, wipe with a damp cloth. Do not use liquid
cleaners or aerosol cleaners.
9. Use the battery charger indoors only.
10. Do not allow anything to rest on the charger's power cord. Do not
locate the charger where the cord may be damaged or where the
cord may cause someone to trip. Keep the power cord away from
operating machinery.
11. Do not overload outlets or extension cords, because this may cause
a fire or electrical shock.
iv ··· Vocera User Guide
12. Operate the charger only with the following power adapters:
• For the single-bay charger, use the power adapter model
OH-41033DT, manufactured by Oriental Hero, or a Voceraapproved replacement.
• For the eight-bay charger, use power adapter model
MWS1248UC, manufactured by Minwa Canada, Inc., or a
Vocera-approved replacement.
Actionnez le chargeur seulement avec les adapteurs suivants de
puissance:
• Pour le chargeur de simple-compartiment, employez le modèle
Oh-41033DT d'adapteur de puissance, construit par Oriental
Hero, ou un remplacement Vocera-approuvé.
• Pour le chargeur de huit-compartiment, employez le modèle
MWS1248UC d'adapteur de puissance, construit par Minwa
Canada, Inc., ou un remplacement Vocera-approuvé.
Additional Instructions Related to Battery Safety
1. Use only the batteries supplied with the product or Voceraapproved replacements.
2. Do not use the battery to power any device other than a Vocera
badge.
3. Charge the battery only in a Vocera charger and according to the
instructions in Charging the Battery on page 31. These instructions
are also included with the charger.
4. Do not charge the battery in a place where static electricity is generated nor let the battery touch something that is statically charged.
5. The battery can be stored at temperatures between –4° F and 104°
F (between –20° C and 40° C), and can be charged or operated at
temperatures between 32° F and 104° F (between 0° C and 40° C).
6. Do not put the battery into a microwave oven, conventional oven,
dryer, or high-pressure container, nor dispose of the battery in a fire.
Under these conditions, the battery may explode.
7. Do not open or puncture the battery nor subject the battery to
strong physical shock.
Important Safety Instructions ··· v
8. Stop using the battery if it exhibits abnormal heat, odor, color,
deformation, or is in an abnormal condition.
9. If you detect leakage or a foul odor, it is especially important to
keep the battery away from fire. If battery liquid leaks onto your
skin or clothes, wash well with clean water immediately. If liquid
leaking from the battery gets into your eyes, do not rub your eyes.
Rinse your eyes well with clean water, and consult a doctor
immediately.
10. Handle batteries with care to avoid shorting the battery with conducting materials, such as rings, bracelets, and keys. The battery
may overheat and could burn you.
11. After the battery has reached the end of its useful life, we recommend recycling the materials at a recycling center in your community. If you choose to dispose of the batteries, consult the
regulations that are in force in your locale.
12. When recycling or discarding the battery, make it nonconductive
by applying vinyl tape to the terminals located on the edges of the
battery, at the sides.
ATTENTION: IL Y A DANGER D'EXPLOSION S'IL Y A REMPLACEMENT INCORRECT DE LA BATTERIE, REMPLACER UNIQUEMENT
AVEC UNE BATTERIE DU MÊME TYPE OU D'UN TYPE ÉQUIVALENT
RECOMMANDÉ PAR LE CONSTRUCTEUR. METTRE AU REBUT LES
BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS DU
FABRICANT.
Important Information About Use in Certain Areas
1. Turn your badge OFF in facilities when any posted notices instruct
you to turn off all devices that emit a radio frequency. In parts of
certain facilities, such as hospitals or health care facilities, equipment may be in use that could be sensitive to external RF energy.
2. If you have any reason to suspect that the badge is interfering with
sensitive equipment, turn the badge OFF immediately. To turn the
badge OFF, depress the Call button for 5 seconds or remove the
battery.
3. Turn your badge OFF and do not use the charger when you are in
any area with potentially explosive materials in the atmosphere.
vi ··· Vocera User Guide
Sparks in such areas could cause an explosion or fire, resulting in
bodily injury or death. Areas with potentially explosive atmospheres
include, for example: fueling areas; transfer or storage facilities for
fuel or chemicals; facilities with equipment using liquefied petroleum gas, such as propane or butane; and areas where the air contains chemicals or particles, such as grain, dust, or metal powders.
Important Safety Instructions ··· vii
viii ··· Vocera User Guide
Table of Contents
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . iii
Badge and Battery Charger Safety . . . . . . . . . . . . . . . . . . iii
Additional Instructions Related to Battery Safety . . . . . . . . .v
Important Information About Use in Certain Areas . . . . . . vi
Welcome to Vocera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features of Your Badge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Call Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Hold/DND Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Microphone and Speaker . . . . . . . . . . . . . . . . . . . . . . . . . 7
Headset Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Menu Selection Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Alert Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Basic Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Logging In and Out . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording Names and Greetings . . . . . . . . . . . . . . . . . . .
Calling Other Badge Users . . . . . . . . . . . . . . . . . . . . . . .
Calling Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Training the Genie . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Buttons to Answer “Yes” or “No” . . . . . . . . . . . .
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Putting a Caller on Hold and Releasing the Hold . . . . . . .
Using Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording a Message . . . . . . . . . . . . . . . . . . . . . . . . . . .
Playing, Saving, and Deleting Voice Messages . . . . . . . . .
13
14
14
15
15
16
16
17
17
17
17
18
19
Advanced Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Blocking and Accepting Calls . . . . . . . . . . . . . . . . . . . . .
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a Conference Call . . . . . . . . . . . . . . . . . . . . . . .
Joining or Leaving a Group . . . . . . . . . . . . . . . . . . . . . . .
Recording Names for Groups . . . . . . . . . . . . . . . . . . . . .
21
22
23
25
26
Table of Contents ··· ix
Locating a Badge User or Group Member . . . . . . . . . . . . .26
Getting Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Maintaining Your Badge . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
When to Charge the Battery . . . . . . . . . . . . . . . . . . . . . .29
Preparing the Charger . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Cleaning the Badge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Voice and Text Email Messages . . . . . . . . . . . . . . . . . . . . . 35
Sending a Voice Email From a Badge . . . . . . . . . . . . . . . .35
Sending a Text Email to a Badge . . . . . . . . . . . . . . . . . . .36
Reading Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . .37
The User Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . 41
License and Sales Agreement . . . . . . . . . . . . . . . . . . . . . . . 45
Specifications and Compliance Statements . . . . . . . . . . . 47
System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Command Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Summon and Dismiss the Genie . . . . . . . . . . . . . . . . . . . .51
Log In and Log Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Record Your Name and Greeting . . . . . . . . . . . . . . . . . . .51
Call a User or Group . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Listen to and Leave Voice Messages . . . . . . . . . . . . . . . . .52
Accept and Block Calls . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
x ··· Vocera User Guide
Welcome to Vocera
Your new Vocera badge provides fast, simple, person-to-person
communication over your company’s wireless network. You don’t need
to memorize a number, and you don’t need to page someone and wait
for a response. Using voice commands, Vocera instantly connects you to
the people you need to reach, reducing phone tag, overhead paging,
and physically searching for a person. It also gives you the freedom to be
mobile, even when you are expecting an important call.
Your badge has a built-in speaker, microphone, and radio, plus a display
that shows caller ID and messages. Attachment options included with
the badge allow hands-free operation.
Vocera badges communicate through your in-house wireless local area
network (LAN). This design permits people to reach you even in areas
where cellular phones experience what people call dead spots. Also,
since badges transmit and receive calls in a different frequency range
than cellular phones, you can use a Vocera badge in areas where cellular
phones are prohibited because of concerns about interference with
other equipment.
A central computer, the Vocera server, controls all badge communications. As you use your badge, you are prompted by the Genie, which is
the voice interface to the server. The Genie recognizes simple commands in verb-noun format. For example:
“Call Charles Jones.”
“Record a message for Tech Support.”
“Block all calls.”
Because you can use voice commands, the Vocera system is easy to
learn and easy to use, so you can start using your badge immediately.
This guide describes how to use and care for your badge:
• Before you use your badge for the first time, read Important
Safety Instructions on page iii.
• Getting Started on page 3 tells you how to attach the lanyard,
pocket clip, or universal clip; install the battery; log in; and adjust
the volume on your badge.
Welcome to Vocera ··· 1
• Features of Your Badge on page 5 describes the features of your
badge and explains how to use the buttons and badge display
menus.
• Basic Calling on page 13 gives you instructions for using the most
common calling and message features.
• Advanced Commands on page 21 describes more complex
operations, such as conference calls, and explains commands that
are available only if your system administrator grants certain
permissions on the Vocera server.
• Voice and Text Email Messages on page 35 tells you how to send
email messages to and from a badge. It also gives instructions on
how to view text messages on the badge display.
• Maintaining Your Badge on page 29 describes how to charge the
battery and clean the badge.
• The User Console on page 39 provides a brief introduction to the
User Console, which is a browser-based application you can use to
customize the features of your badge, send text messages, and
forward your calls.
• Frequently Asked Questions on page 41 tells you how to
diagnose and correct simple problems.
• Specifications and Compliance Statements on page 47 gives
badge specifications and regulatory information.
• License and Sales Agreement on page 45 defines the terms
under which this badge and its associated software may be used.
• Index on page 53 helps you find information quickly.
• Command Reference, at the back of this guide, lists the most
commonly used commands.
2 ··· Vocera User Guide
Getting Started
If this is the first time you are using a Vocera badge, you can get started
right away by following these simple steps:
1. Charge the battery, if necessary.
New batteries must be charged before use. If the badge has already
been used by someone else, check the battery level indicator on the
badge display to make sure the battery has sufficient power.
See Maintaining Your Badge on page 29 for other ways to
determine whether the battery needs charging and for instructions
on how to charge the battery with or without the badge.
2. Choose the lanyard, pocket clip, or universal clip attachment, and
connect it to the badge. You must connect an attachment before
you install the battery.
Lanyard
Pocket Clip
Universal Clip
3. Install the battery. To do this, slide the holes in the top of the battery
over the small pegs at the top of the badge’s battery compartment,
and then press down gently to seat the battery.
Lanyard
Pocket Clip
Universal Clip
Getting Started ··· 3
The badge will begin a startup sequence. Wait until the badge
display reads Logged Out or shows someone’s name.
4. Put the badge on, and make sure it is in the proper position.
To get the best possible speech recognition, the microphone on the
top of the badge should point toward your mouth and should be 6
to 12 inches (15 to 30 centimeters) from your mouth.
6 to 12 inches
(15 to 30 cm)
Lanyard
Pocket Clip
Universal Clip
5. Log in: Press the Call button and wait for the Genie to answer.
If the Genie asks for your name, say your first and last names.
If the Genie answers by saying “Vocera” or by playing a tone,
say “Log me in as your first and last name” (for example, “Log me
in as John Smith”).
6. Record your name: Press the Call button, wait for the Genie to
answer, and then say “Record my name.”
The Genie will prompt you to record your name. If you do not
record your name, the Vocera system uses speech synthesis to say
your name.
7. Adjust the volume on the badge, if necessary. (See Volume Adjustment on page 10).
Your badge is now ready to use. You can press the Call button at any
time, wait for the Genie to answer, and then give the Genie a voice
command, such as:
“Call Jim Olsen.”
“Record my greeting.”
“Play my messages.”
See Basic Calling on page 13 and Advanced Commands on page 21 for
more information about Vocera commands.
4 ··· Vocera User Guide
Features of Your Badge
The design of the Vocera badge is simple, so you can communicate
quickly and easily and keep your hands free to do other tasks. The information in this chapter will help you become familiar with the features of
your badge.
Top View
Microphone
Hold/DND Button
Indicator Light
Front View
Headset Jack
Call Button
Speaker
Badge Display
Back View
Up Button
Select Button
Down Button
Battery
Battery Latch
Call Button
Press the Call button to begin and end all voice communications, such
as making calls, sending and listening to messages, and recording your
name and greeting. The Call button also has these other uses:
• The Call button turns the badge on and off. Press and hold the Call
button for at least 5 seconds to turn the badge power off. To turn
the badge on, press the Call button again.
Features of Your Badge ··· 5
• If the Genie asks you a question that requires a yes or no response,
you can press the Call button to answer “yes.”
• If you are on a call and you hear a Call Waiting tone, press the Call
button to put the current call on hold and connect to the new call.
To disconnect from the second call and return to the call on hold,
press the Call button again.
Hold/DND Button
The Hold/DND button places calls on hold and puts the badge in Do Not
Disturb (DND) mode:
• To hold a call, press the Hold/DND button while the call is in
progress. To release the hold, press the button again.
While a call is on hold, you can press the Call button to summon
the Genie. When the Genie answers, you can call another badge
user, check for new messages, or issue any other command. Once
the command has been carried out and the operation is finished,
the Genie automatically reconnects you with the person on hold.
• To put the badge in Do Not Disturb mode, press the Hold/DND button when no call is in progress. Callers are told that you are unavailable, and they are invited to leave a message, or else their call is
forwarded to another destination if forwarding is active for your
badge. (See Forwarding Calls on page 22.)
A small yellow indicator light on the Hold/DND button blinks when the
badge is in Hold or Do Not Disturb mode.
The Hold/DND button also has these other uses:
• Press the Hold/DND button to cancel a command. For example, if
you are calling someone, leaving a message, or recording your
name and you change your mind, press Hold/DND to cancel the
action.
• If the Genie asks you a question that requires a yes or no response,
press the Hold/DND button to answer “no.” (To answer “yes,” use
the Call button.)
6 ··· Vocera User Guide
Microphone and Speaker
The unidirectional design of the microphone enables it to gather and
transmit speech, yet minimizes the amount of background noise that is
picked up.
You can adjust the speaker volume by using the buttons on the left side
of the badge. (See Volume Adjustment on page 10.)
Headset Jack
The headset jack accepts an earphone/microphone-style headset (sold
separately) for times when you want more privacy or are working in a
noisy environment. The badge’s microphone and speaker operations are
suppressed when you attach a headset.
Menu Selection Buttons
The display on the back of the badge shows a series of screens that are
the top level of a menu system. To navigate through the menu system,
you use the Up, Select, and Down buttons on the side of the badge:
Up
Select
Down
When a screen is displayed, press the Select button to view the next
screen in the menu system. To return to the main screen at any time,
press and hold the Select button until the badge beeps.
Badge Display Menus
If you press the Up button to scroll through the top-level menu, you see
the following choices: Messages, Volume, Power Off, and Info. If you
press the Up button once more, the display returns to the main screen.
Press the Down button to reverse the order.
The following sections describe your badge display menu choices.
Features of Your Badge ··· 7
Main Screen
The main screen appears when you turn on the badge. This screen has a
status message area with symbols that show you the wireless network
signal strength and the battery charge level.
Signal Strength
Battery Level
Status Message Area
In addition, when you have unread text messages, the envelope symbol
appears, and when you have unplayed voice messages, the telephone
symbol appears, as this illustration shows:
Unplayed Text Message
Unplayed Voice Message
The status message area may show one of the following alerts:
Status Message
Meaning
Name — not blinking
The name of the person who is currently logged in
to the Vocera system using this badge.
Name — blinking
If someone is trying to call you, this shows you the
name of the person who is calling.
If you are already on a call, this shows the name of
the person with whom you are currently speaking.
If you are already on a call and you hear the Call
Waiting tone, this displays the name of the person
who is trying to call you.
Vocera
Your badge is communicating with the Genie.
Logged out
No one is logged in with this badge.
8 ··· Vocera User Guide
Status Message
Meaning
Searching for Access
Points
The badge is out of network range or is not able to
connect with the network. If you are sure you are
within range of your network, contact your system
administrator.
Searching for Server
The badge is within network range, but it is not
communicating with the Vocera server. See Why
does my badge display say “Searching for Server”?
on page 43.
Messages
Your badge can display text messages that were sent
from email accounts or from the Vocera User Console.
When you select Messages, the display shows one subject
line for each text message. A closed envelope symbol
next to a subject means you have not yet read that message; an open
envelope means you have already read that message. See Reading Text
Messages on page 37 for more information.
Volume
The Volume control adjusts the sound level of the speaker
on your badge. See Volume Adjustment on page 10 for
instructions.
Power Off
Power Off turns off all power to the badge and the badge
display to preserve the battery charge when you are away
from the network. (Press the Call button to turn the
power on again.)
Info
The Info feature gives you information about the badge
you are using and how it is connected to the network.
Most of this information is intended to be used by your
system administrator for diagnostic purposes.
The Info menu provides the following information:
Features of Your Badge ··· 9
Battery
The battery strength is given in volts (V). The badge operates correctly when the battery level is 3.5 V or greater.
Badge MAC
The MAC address is a unique identifier for your badge that the
Vocera server uses as the Badge ID.
Location
The name of the location or the physical network address of the
access point with which your badge is currently communicating.
Badge IP
The Internet Protocol (IP) network address of the badge.
Server IP
The IP network address of the Vocera server.
Version
The version of the firmware (internal control programs) that your
badge is using.
SSID
The network’s name for the group of access points to which your
badge is authorized to connect.
AP MAC
The physical network address assigned to the access point to which
the badge is currently connected.
User
The name of the person who is currently logged in to your network
with this badge.
Volume Adjustment
To adjust the volume when you are on a call:
Press the Up button as many times as necessary to increase the volume
to the level you want. To decrease the volume, use the Down button.
To adjust the volume when the badge is idle:
1. Turn the badge over, so you can see the display.
10 ··· Vocera User Guide
2. Press the Up button until you see the Volume icon.
3. Press the Select button to choose the Volume feature.
4. Press the Up button as many times as necessary to increase the volume to the level you prefer, or press the Down button to decrease
the volume. The display changes accordingly.
Lowest volume
Highest volume
5. Press the Select button to set the new level and return to the main
screen.
Indicator Lights
The indicator light on the top of the badge provides message alerts, outof-network alerts, and low battery warnings. The color and blink rate of
the indicator light give you the following information:
Color
Green
Red
Blink Rate
Meaning
Slow
Normal operation. No new voice or text
messages
Fast
Normal operation and you have
unplayed voice messages or unread text
messages
Slow
Your badge is out of range or is not
communicating with the Vocera server.
If the badge is out of range, you will see
the message “Searching for Access
Points” on the badge display
If the badge is within range but is not
connecting to the server, you will see the
message “Searching for Server.”
Fast
The battery needs to be recharged.
Solid
There is a system error. Contact your
system administrator for help.
Features of Your Badge ··· 11
Note: The Hold/DND button has a yellow indicator light that blinks to
remind you that a call is on hold or that you have put the badge in Do
Not Disturb mode.
Alert Tones
Alert tones are controlled by settings on the Vocera server. Your badge
may play any or all of the following alert tones:
Tone
Meaning
On/Off Network Alert
You just moved out of the range of the wireless
network, or you just moved into the range of
your wireless network.
Low Battery Alert
Your battery needs to be recharged.
Text Message Alert
You just received a new text message
Voice Message Alert
You just received a new voice message.
If you are not receiving a warning that you would find useful, or if you
do not want to be notified of any of the above conditions, ask your system administrator to change the settings for your badge. The system
administrator can also set an option to disable all alerts when your
badge is in Do Not Disturb mode.
12 ··· Vocera User Guide
Basic Calling
Your Vocera badge provides one-touch communication. To begin any
kind of call or to record or play messages, press the Call button on the
badge to summon the Vocera Genie. The Genie will answer with a tone,
a prompt, or both (depending on the setting that is active for your
badge) and will then be ready to accept your voice commands.
The following sections describe the most-frequently used voice commands, by category. Tables that summarize the commands follow.
Logging In and Out
Your system administrator may assign a badge to you, or you may share
badges with other users.
If your badge is assigned only to you, you are logged in all the time.
Just press the Call button to begin using the badge.
If your organization shares badges, press the Call button on the
badge you are using to summon the Genie.
• If no one is logged in to the system with the badge, the Genie will
greet you and ask you to say your name. Say your first and last
names, and you are logged in.
• If someone is already logged in with that badge, the Genie will
answer with a standard tone or greeting. Say “Log me in as,” and
then say your name. The previous user is now logged out, and you
are logged in to the system.
Action
Recommended Voice
Commands
(examples in italics)
Log in (when
someone is
already logged
in with the
badge)
Log me in as John Smith.
Log out
Log me out.
Alternative Forms
Log in as John Smith.
Log on as John Smith.
Log me on as John Smith.
Log out.
After you log in, the Genie bows out. To issue another voice command,
press the Call button again.
Basic Calling ··· 13
You can be logged in to the system on only one badge at a time. If you
log in using a second badge, you will be logged out from the first
badge.
Note: When you turn the badge off or remove the battery for
charging, you are still logged in to the system. The system administrator
may choose a setting that forces a logout when you place your badge
(but not the battery by itself) in the charger.
Recording Names and Greetings
To allow your callers to hear your name in your own voice, and to enable
callers to hear a personal greeting when they leave messages, use the
following voice commands to record your name and to record, play, and
erase your greeting.
Action
Recommended Voice
Commands
Alternative Forms
Record your
name
Record name.
Record my name.
Record, play
back, or erase
your greeting
Record greeting.
Play back greeting.
Erase greeting.
Record my greeting.
Play back my greeting.
Erase my greeting.
Calling Other Badge Users
To begin a call, press the Call button, wait for the Genie to answer, and
then tell the Genie to “Call User’s Name.” If the person you are calling is
already on a call, a tone will notify him or her that someone else is trying
to call. (See Call Waiting on page 17.)
When you call another badge user and that person is not available, you
will be prompted to leave a message, or you may be forwarded to
someone else.
Action
Call another
badge user
14 ··· Vocera User Guide
Recommended Voice
Commands
(examples in italics)
Call John Smith.
Alternative Forms
Find John Smith.
Get me John Smith.
Contact John Smith.
Calling Groups
The system administrator may create groups of badge users and provide
a list of groups for you to use in commands. When you call a group, you
are actually calling an available member of that group, not everyone in
the group. The Vocera server determines which member to call first,
based on an option the system administrator has chosen.
To begin a call to a group
1. Press the Call button.
2. Wait for the Genie to answer.
3. Tell the Genie to “Call the Group’s name.”
The Vocera server searches for an available member of the group. If no
one in the group is available, you will either be prompted to leave a
message (which will be sent to all members of the group) or your call
will be forwarded, depending on the way the system administrator has
set up the group.
Recommended Voice
Commands
(examples in italics)
Action
Call a group
member
Call Tech Support.
Alternative Forms
Find Tech Support.
Get me Tech Support.
Contact Tech Support.
Training the Genie
If you find that the Genie has difficulty understanding you when you say
the name of an individual, group, or location, or if you simply want to
call someone by a nickname, you can train the Genie to recognize the
name as you say it, rather than the formal or official way.
To train the Genie:
1. Press the Call button, wait for the Genie to answer, and then say
“Learn a name.”
2. When prompted, spell the name of the individual or group.
3. When prompted, say the name (or nickname) of the individual or
group.
Basic Calling ··· 15
If you change your mind, you can tell the Genie to “Unlearn a name.”
The Genie will prompt you for the necessary information.
Action
Recommended Voice
Commands
Alternative Forms
Train the Genie
to recognize
the way you
say the name
of a user,
group, or
location
Learn name.
Learn group name.
Learn location name.
Learn a name.
Learn a group name.
Learn a location name.
Delete a
learned user,
group, or
location name
Unlearn name.
Unlearn group name.
Unlearn location name.
Unlearn a name.
Unlearn a group name.
Unlearn a location name.
Answering a Call
When someone calls your badge, you will hear a tone, and the Genie
may ask if you want to talk to the caller.
To accept the call, answer “Yes” or press the Call button.
To reject the call, say “No,” or press the Hold/DND button.
When you reject a call, the caller will be prompted to leave a message
or will be transferred to another badge user depending on the option
the system administrator set on the server.
If Auto Answer for Incoming Calls is enabled for your badge, all of
your calls will be connected immediately, without any action on your
part. Calls will not be put through if you told the Genie to block calls or
you put your badge in Do Not Disturb mode. (See Using Do Not Disturb
on page 17 and Blocking and Accepting Calls on page 21.)
Ending a Call
To end a call, press the Call button.
If the other party ends the call, you will be disconnected automatically.
16 ··· Vocera User Guide
Using Buttons to Answer “Yes” or “No”
When a Genie prompt requires a “yes” or “no” answer (for example, to
confirm that you want to send a message), you can say your response or
you can press a button to respond.
To answer “yes,” press the Call button.
To answer “no,” press the Hold/DND button.
Call Waiting
If you hear a call-waiting tone during a call, it means that someone is
trying to call you. The name of the person calling you will flash on your
badge display.
To accept the call, press the Call button. This puts the first call on hold
and connects the second call. To end the second call and return to the
original call, press the Call button again.
To refuse the call, ignore the tone or press the Hold/DND button. The
second call will be treated as an unanswered call. The caller will either
be prompted to leave a message or will be forwarded to a destination
you have chosen. (See Forwarding Calls on page 22.)
Putting a Caller on Hold and Releasing the Hold
To hold a call, press the Hold/DND (Do Not Disturb) button on the top of
the badge. The indicator light on the Hold/DND button blinks when
hold or Do Not Disturb is active. To release the hold, press the Hold/DND
button again.
When a call is on hold, you can press the Call button, and then
call another badge, send a message, or give the Genie any other
authorized command when the Genie answers. You can use this
procedure to set up supervised conference calls, for example. (See
Supervised Conferencing on page 23.)
Using Do Not Disturb
There may be times when it is inconvenient for you to receive calls and
message notifications from the Genie (when you are attending a meeting, for example). The easiest way to block calls is to press the Hold/DND
Basic Calling ··· 17
button. When you are ready to resume accepting calls, press the Hold/
DND button again.
When you activate Do Not Disturb (DND) mode, some calls may still be
put through. The Genie will ask callers who have VIP Status whether
the call is urgent. If they confirm that it is, the Genie will call your badge
and ask if you want to take the call. (VIP Status is a permission granted
by the system administrator.)
To block calls using voice commands, see Blocking and Accepting Calls
on page 21.
Recording a Message
You can record messages for individual users, or you can send messages
to all members of a group simultaneously. You can also specify that the
message is urgent.
Urgent messages are treated differently from standard messages in the
following ways:
• Urgent messages will be played before standard messages, regardless of the order in which messages are received.
• If VIP status is enabled for your badge, recipients will be notified of
your messages immediately, even if they have put their badges in Do
Not Disturb mode or issued a command to block calls.
The following table shows the commands for recording voice messages:
Action
Recommended Voice
Commands
(examples in italics)
Alternative Forms
Send a message to a
badge user
Record a message for John
Smith.
Send a message to John
Smith.
Broadcast a
message to a
group
Record a message for Tech
Support.
Send a message to Tech
Support.
Record an
urgent
message for a
badge user
Record an urgent message
for John Smith.
Send an urgent message to
John Smith.
18 ··· Vocera User Guide
Action
Broadcast an
urgent
message to a
group
Recommended Voice
Commands
(examples in italics)
Alternative Forms
Record an urgent message
for Tech Support.
Send an urgent message to
Tech Support.
Playing, Saving, and Deleting Voice Messages
The voice messages that users leave when they call your badge are
stored on the Vocera server. When you play your messages, the Genie
stays connected, so you can use voice commands to save or delete each
message or to move to the next or previous message in the queue.
Voice messages, both played and unplayed, are deleted when they have
been stored for a certain number of days or weeks. (The limit is set by
the system administrator.) You can use the Save command to protect a
message from this automatic deletion. The saved voice message then
stays on the Vocera server until you tell the Genie to delete it.
Use one of the following commands to begin playing messages:
Action
Play new
(unplayed)
messages
Play old (previously played)
messages
Recommended Voice
Commands
(examples in italics)
Alternative Forms
Play messages.
Play back my messages.
Play my messages from
John Smith.
Play back my messages
from John Smith.
Play my messages from
Marketing.
Play back my messages
from Marketing.
Play old messages.
Play my old messages.
Play old messages from
John Smith.
Play my old messages from
John Smith.
Play old messages from
Marketing.
Play my old messages from
Marketing.
Basic Calling ··· 19
The following table shows the commands you can use during message
playback to replay, save, or delete voice messages.
Action
Recommended Voice
Commands
(examples in italics)
Alternative Forms
Replay the current message
Repeat.
Save the
message you
just played or
are in the process of playing
Save.
Archive.
Play the next
message
Next.
Skip.
Delete the
message you
just played or
are in the process of playing
Delete message.
Erase messages.
Delete
messages without playing all
messages in the
queue
Delete all messages
Delete all my messages
Delete messages from John
Smith.
Erase all my messages
20 ··· Vocera User Guide
Delete messages from Tech
Support.
Erase all messages from
John Smith.
Advanced Commands
Some commands require special badge permissions or are a little more
complex than the commands described in Basic Calling on page 13. This
chapter describes these commands.
The commands are grouped by category. When a command requires
special permission, it is marked by an asterisk (*) in the description. Your
system administrator enables or disables permissions for each badge
user. If you do not have permission to use a command that requires one,
the Genie will tell you.
Blocking and Accepting Calls
You can use the following voice commands to block or accept calls.
Some of these commands offer more flexibility than the comprehensive
blocking provided by the Hold/DND button.
Action
Blocking calls
Accepting calls
Recommended Voice
Commands
(examples in italics)
Alternative Forms
Block all calls.
Hold all calls.
Block all calls from John
Smith.
Hold all calls from John
Smith.
Block all calls except from
John Smith.
Hold all calls except from
John Smith.
Accept all calls.
Take all calls.
Accept all calls from John
Smith.
Take all calls from John
Smith.
Accept all calls except
from John Smith.
Take all calls except from
John Smith.
When you activate call blocking, some calls that you would expect to be
blocked may still go through, because callers with VIP Status will be
asked if the call is urgent. If they confirm that it is, the Genie will call
your badge and ask if you want to take the call. (VIP Status is a badge
permission granted by the system administrator.)
Advanced Commands ··· 21
Forwarding Calls
When you cannot answer a call for any reason, or when you block all
calls or put your badge in Do Not Disturb mode, your caller is usually
prompted to leave a message. As an alternative, you can instruct the
Genie to forward your unanswered calls to another badge user or to a
group (the Genie will know which member of that group to try first).
When you tell the Genie to forward your calls, you will be prompted to
choose the conditions under which calls are forwarded. The choices are:
• All — Your badge does not play a ring tone when you a receive a
call, and every call is forwarded to the user or group you specified.
• Unanswered — Your badge will still receive calls. Only the badge
calls that you do not answer will be forwarded according to your
instructions.
• Offline — Calls are forwarded when you are logged out or when
your badge is out of range of the wireless network.
When you forward calls to a group, each call is handled as though the
person calling you called the group, instead. (See Calling Groups on
page 15.)
The following table summarizes the commands for forwarding your calls
to a user or group:
Action
Recommended Voice
Commands
(examples in italics)
Alternative Forms
Forwarding
calls to another
badge user or
to a group.*
Forward all calls to John
Smith.
Forward my calls to John
Smith.
Forward all calls to Tech
Support.
Forward my calls to Tech
Support.
Stop forwarding (and accept
calls on your
badge again).*
Stop forwarding.
Stop forwarding my calls.
*Requires special permission from the system administrator.
22 ··· Vocera User Guide
Making a Conference Call
You can use your badge to set up a conference call with 2 other badge
users (3 parties total, including you).
To begin a 3-way conference call, you use the Conference voice
command, and then say the names of the other badge users whom you
want to participate in the call. For example, “Conference James
Madison and Mary Lamb.”
You can also change any 2-party call into a conference call by adding
another party. You can do this in either an unsupervised or supervised
way. The following sections describe each method.
Unsupervised Conferencing
To add another party without speaking to the new person first:
1. While on a 2-party call, press the Hold/DND button.
2. Wait for the Genie to confirm that your current call is on hold, and
then press the Call button.
3. Say Invite New Person’s First and Last Names. (For example: “Invite
George Washington.”) If the person you want to add answers, all
parties are then connected in a conference call automatically.
Supervised Conferencing
You can speak to a new person before adding him or her to a conference call or, as an alternative, you can switch between the new person
and a call in progress.
To talk with a third person without initiating a conference call:
1. While on a 2-party call, press the Hold/DND button.
2. Wait for the Genie to confirm that your first call is on hold, and then
press the Call button.
3. Say Call New Party’s First and Last Names.
4. When you finish speaking to the new party, press the Hold/DND
button. The Genie will ask if you want that party to join your
existing call, thus creating a conference call.
Advanced Commands ··· 23
5. Answer “yes” to add the new party to the original call (you are
reconnected to the original caller automatically) or “no” to put the
new person on hold while you return to the original call.
6. If you answered “no” so you could keep the new party on hold
while you confer with the original caller, you can press the Hold/
DND button at any time to switch between the original caller and
the new party. To end either call and return to the other, press the
Call button while talking to the person you want to disconnect.
The following table summarizes your conference call options.
Action
Recommended Voice
Commands
(examples in italics)
Initiating a
conference call
Conference James Madison
and Mary Lamb.
Adding
another party
to a call
(unsupervised
method)
Press the Hold/DND button
to put your call on hold.
Press the Call button to
summon the Genie and
say: Invite Robin Hood.
Adding
another party
to a call (supervised method)
Press the Hold/DND button
to put your call on hold.
Press the Call button to
summon the Genie and
say: Call Robin Hood.
Returning to
the original call
Unsupervised method:
You are returned to the
original call automatically.
Supervised method: Press
the Hold/DND button.
Answer “yes” to add the
new party and return to
the original call.
Answer “no” to put the
new party on hold and
return to the original call.
24 ··· Vocera User Guide
Alternative Forms
Call George Washington.
(You can then add one
more party.)
Action
Recommended Voice
Commands
(examples in italics)
Switching
between a conference call and
a call on hold
Press the Hold/DND button.
Ending a
conversation
and returning
to the other
party
Press the Call button while
talking to the person you
want to disconnect.
Alternative Forms
Joining or Leaving a Group
If the system administrator has granted you the required permission on
the Vocera server, you can use voice commands to add yourself to or
remove yourself from a group.
Description
Recommended Voice
Commands
(examples in italics)
Add yourself to
a group*
Add me to Technical
Support.
Remove
yourself from a
group*
Remove me from Technical
Support.
Alternative Forms
*Requires special permission from the system administrator.
You can also find out whether you or other badge users are members of
groups by asking the Genie:
Description
Find the groups
to which you
belong
Recommended Voice
Commands
(examples in italics)
What groups am I in?
Alternative Forms
What groups do I belong
to?
What groups am I a
member of?
Advanced Commands ··· 25
Description
Find out who is
in a particular
group
Recommended Voice
Commands
(examples in italics)
Alternative Forms
Who is in Technical
Support?
Recording Names for Groups
If you have permission to do Group Management, you can record a
name for the group (for example, Sales Managers) plus generic singular
and plural names for group members for any group (for example, A
Sales Manager and Sales Managers).
These names you record will be played during Genie prompts instead of
the computer-generated names. For example, If someone says “Record
a message for Technical Support,” that person will hear your recording
of “Technical Support” when the Genie confirms the command by saying “Recording a message for Technical Support.”
To record group name prompts, press the Call button, wait for the
Genie to answer, and then tell the Genie, “Record names for Name of
Group.” The Genie will prompt you through the process of recording
the group name and the singular and plural variations of the group
member name.
Action
Recording
name prompts
for groups
Recommended Voice
Commands
(examples in italics)
Record name for Technical
Support.
Alternative Forms
Record name prompts for
Technical Support.
Locating a Badge User or Group Member
To find a badge user or group member in your location or in neighboring locations, press the Call button and tell the Genie to “Locate User or
Group name.”
26 ··· Vocera User Guide
IMPORTANT: The voice command Find (“Find John Smith” for example) will call the user or group.
Recommended Voice Commands
(examples in italics)
Action
Find another badge user or
group member*
Locate John Smith.
Locate a member of Tech Support.
Find the name of your current
location*
Where am I?
Find the current location of
another logged-in user*
Where is John Smith?
Find the nearest group
member*
Locate the nearest member of
Tech Support.
*Requires special permission set up by the system administrator.
Getting Information
You can use any of the following commands to get information about
the current state of your badge:
Action
Recommended Voice
Commands
(examples in italics)
Alternative Forms
Find out who called while
you were logged out,
were on another call, were
blocking calls, or while
your badge was out of
network range or in Do
Not Disturb mode
Who called?
Who called me?
Find out who is currently
blocked from calling your
badge
Who is blocked?
Whose calls are
blocked?
Find out who is logged in
to the badge
Who am I?
Find the name of your current location*
Where am I?
Advanced Commands ··· 27
Action
Recommended Voice
Commands
(examples in italics)
Alternative Forms
Find the current location
of another logged-in
user*
Where is John Smith?
Find out who is in a particular group
Who is in Tech Support?
Who is a member of
Tech Support?
Find the names of the
groups to which you
belong
What groups am I in?
What groups am I a
member of?
*Requires special permission from the system administrator.
28 ··· Vocera User Guide
Maintaining Your Badge
The Vocera badge requires very little maintenance: just recharge the battery when the power gets low, and clean the badge when necessary.
The following sections describe how to charge the battery and how to
clean the badge.
When to Charge the Battery
You must charge a new battery before you can use it. After that, you
must recharge the battery as needed for the badge to operate properly.
There are several easy ways to check whether you need to recharge the
battery:
1. The green indicator light on the top of the badge turns red and
blinks rapidly.
2. The battery-level indicator on the badge display shows empty.
Fully charged
Partially used
Empty
3. An alert tone plays at regular intervals.
Note: This tone may be disabled by the system administrator on
request.
Preparing the Charger
Before you use a charger, read Important Safety Instructions on page iii.
Maintaining Your Badge ··· 29
To prepare the charger for use, insert the single-pronged plug into the
outlet in the charger, and plug the two-pronged power plug into a 110
V AC outlet.
The indicator light on the top of the charger shows one of the following
conditions:
Indicator
Meaning
Light off
There is no battery or badge in the
charger, or the battery is not seated
properly.
Blinking green
The battery is charging.
Steady green
The battery is fully charged.
Red
The battery is unable to charge, or
there is a problem with the charger.
If the charger works when you try to
charge a different battery, discard
the original battery (see Additional
Instructions Related to Battery Safety
on page v) and charge a new one.
30 ··· Vocera User Guide
Charging the Battery
The battery can be charged with or without the badge.
Charging the Battery Without the Badge
1. Slide the battery latch toward the bottom of the badge and remove
the battery with your other hand.
2. Insert the battery into the charger, making sure the battery label
points toward the middle of the charger slot.
The green indicator light on the top of the charger will begin to
blink when the battery is positioned correctly, and it will continue to
blink while the battery is charging. When the indicator glows
steadily, the battery is fully charged.
3. Remove the battery from the charger.
Maintaining Your Badge ··· 31
4. Slide the holes in the top of the battery over the small pegs in the
badge’s battery compartment.
Holes in top of battery
Front of battery
(shiny surface)
5. Press down gently to seat the battery in the badge.
Charging the Battery With the Badge
You can also insert the entire badge into the charger, enabling you
to charge the battery without removing it. If you have a single-bay
32 ··· Vocera User Guide
charger, this method also allows you to use the badge while the battery
is charging:
Note: If you want to use the badge while it is charging, but you find
that you are logged out when you put the badge in the charger, contact
the system administrator for help.
Cleaning the Badge
To clean a Vocera badge, use a soft, damp cloth or disinfectant wipe.
Strong detergents or abrasive cleaners can damage the badge’s finish.
Maintaining Your Badge ··· 33
IMPORTANT: Never immerse the badge in water, because the badge
speaker, microphone, and battery pack are not watertight.
34 ··· Vocera User Guide
Voice and Text Email Messages
The following sections describe how to send a voice message from your
badge to the email addresses of individual badge users or groups, how
to send a standard email message to a badge user, and how to view
messages on the badge display.
Sending a Voice Email From a Badge
You can send a voice email message from your badge to individual
badge users or groups. Your recorded message will be sent as a .wav
sound file that is attached to a generic text email message. The recipient
can play the message by using Windows Media Player or any other Windows utility that can play .wav files.
The following table gives the commands for sending a voice email
message from a badge to an email address:
Action
Sending a voice
email message
from a badge
Recommended
Commands
(Italics indicate an
example)
Alternative Forms
Send an email message to
John Smith.
Record an email message
for John Smith.
Leave an email message for
John Smith.
Send an email message to
Tech Support.
Record an email message
for Tech Support.
Leave an email message for
Tech Support.
When you send an email message to a badge user, the message is sent
to the address stored for that user on the Vocera server. If you send the
email to a group, the message is sent to all members of the group.
Note: If a group member does not have an email address, you will be
asked to confirm that you want to send the message anyway. The Genie
will not be able to tell you which group member did not receive the
message.
Voice and Text Email Messages ··· 35
Sending a Text Email to a Badge
You can send messages from your email account to a badge user or to a
group. If you send the message to a group, all members of the group
receive the message. Recipients can read these short messages on their
badge displays.
Before you can send email to badges, you need to get the following
information from your system administrator:
• The email address that is dedicated to the Vocera system. All email
messages to Vocera badge users must be addressed to this email
account.
• The login name of the badge user to whom you want to send the
email (this is often the person’s first initial followed by the last
name) or the name of the group. The login name or group name
must be the only text in the subject line of the email.
To send the message:
1. In your email program, start a new message.
2. In the To: field, enter the email address of the Vocera system.
3. In the Subject: field, enter the login name of the person or group
you want to receive your message.
4. In the message area, type your message. Be brief, because the
message will be limited to the first 150 characters, or about 20
words. Additional characters will not be displayed.
Note: When the recipient views the list of text messages, the entry
for an email will show the first thirteen characters of the message.
5. Send the email message in the usual way.
The Vocera server logs in to the Vocera system email account at regular
intervals (usually every 30 seconds), downloads all the email in the mailbox, and distributes each message to the badge user or group whose
login name or group name appears on the subject line of the message.
Note: If you enter an incorrect login or group name on the subject line,
the system administrator may access the message to correct the error
and re-send the message.
36 ··· Vocera User Guide
Reading Text Messages
There are two kinds of messages you can read on your badge display:
• Email messages. (The previous section describes how to send these
to badges.)
• Text messages that are sent from the User Console. (See The User
Console on page 39.)
To simplify the following instructions, the term “text messages” in the
following procedure refers to messages sent from either source.
To read text messages on the badge display:
1. Hold the badge so that the display screen is visible.
2. Press the Up button once to see the Messages icon:
3. Press the Select button to select the Messages feature. You will
see a list of message subjects, one subject per line.The newest
messages are listed first.
If the message was sent from an email account, the subject line displays the first 12 or 13 characters of the message.
4. Use the Up and Down buttons to scroll through the list of subjects
until you see the message you want to read.
5. Press the Select button to display the message associated with the
selected subject. The display shows the body of the message, and
then the sender’s name, the sender’s email address, and the date
and time the message was received by the Vocera server. Use the
Up and Down buttons to scroll through the message, if necessary.
Note: There is a limit of 150 characters for all text messages sent
to a badge. The Vocera User Console will not allow the sender to
create a message longer than 150 characters, but there is no way
to enforce this rule for email sent from a computer. If an email
message appears to be incomplete, it may mean that the original
message was longer than 150 characters.
Voice and Text Email Messages ··· 37
6. When you finish reading the message, press the Select button to
see this menu of message options:
• TO NEXT MSG skips to the next message in the list.
• DELETE MSG erases the message from the badge memory and
from the Vocera server.
• SAVE MSG saves the message and prevents it from being automatically deleted. You are limited to 20 text messages at a time,
and you can save up to 10 of these messages.
• BACK TO LIST returns to the list of text messages, where you can
select another message.
• EXIT MENU returns to the main screen.
Note: You can also discontinue reading messages and return to the
main screen by pressing and holding the Select button until the
main screen appears.
Text messages are stored on the Vocera server. You are allowed up
to 20 text messages at a time, and of these 20, you can save up to 10
messages. Messages that you do not specifically save will be deleted as
needed to make way for new messages, even if you did not read the
older messages.
Each time you log in, your messages are downloaded from the server
to the badge memory, so you can read your text messages even when
you are out of range of the wireless network. When you log off, text
messages are erased from the badge memory, but they remain on the
server.
38 ··· Vocera User Guide
The User Console
The User Console is a browser-based application that you can use to
customize your personal information and some of the settings for your
badge.
Not all organizations allow access to the User Console. If yours does, the
system administrator will give you the URL (Web address) of the User
Console, and will either give you login information or will tell you to use
the Register button to create your own login information.
The first time you log in to the User Console, you will see the Personal
Information screen:
Other links allow you to:
• Customize announcement settings for your badge.
• Specify call blocking or call forwarding options (which you can also
do with voice commands — see Blocking and Accepting Calls on
page 21 and Forwarding Calls on page 22).
• Create Buddies. A buddy is person or group that you can call by a
nickname when you give a command to the Genie. In addition to
the nickname, which is required to designate someone as a buddy,
you can assign a special ring tone and give the buddy VIP status
(which allows your buddies to contact you even when you block
calls or put the badge in Do Not Disturb mode).
The User Console ··· 39
You can have buddies who are badge users, and you can have
Outside Buddies to whom you can send voice email from your
badge.
• Send text messages to other badge users on your Vocera system.
The text message screen looks like this:
• Create, modify, and delete groups. This requires additional
permission from the system administrator beyond access to the User
Console.
The User Console has online help for each screen, which you can view
by clicking the
button. Instructions in Adobe Acrobat (.pdf) format
are also available from the system administrator.
40 ··· Vocera User Guide
Frequently Asked Questions
Why does the Genie sometimes have trouble understanding me?
The Vocera system is designed to make it as easy as possible for you to
communicate using voice commands. If the Genie does not appear to
understand you, it may be due to one of the following reasons:
• Is the badge close enough to your mouth? For voice recognition to
work properly, the microphone at the top of the badge must be
directed toward your mouth, and it should no closer than 6 inches
and no farther than 12 inches away from your mouth.
• Did you wait for the Genie to answer before giving a command?
If you press the Call button and begin speaking immediately, your
command may not be recognized. You must wait for the Genie to
greet you before you give a command. (The Genie will say “Vocera”
or will play a tone, or both, depending on your badge settings.)
• Did you say a valid command? If so, was the command in the
proper format?
The Genie recognizes specific commands, and these must be in the
format verb-noun. If you get into the habit of saying the command
first, and then giving the details, you will find it very easy to communicate through your badge. Here are a few examples:
“Call Jim Olsen.”
“Record a greeting.”
“Block all calls”
“Play old messages.”
• Is the problem that the Genie doesn’t understand “yes” or “no”?
Sometimes, when the Genie gives a prompt that requires a “yes” or
“no” answer (for example, “Should I save that message?”), the
Genie will not “hear” you if you answer too quickly. Try waiting a
moment before answering.
You can also press the Call button to answer “yes,” or press the
Hold/DND button to answer “no.”
• Does the Genie have trouble recognizing a name?
The Genie will not recognize a name if the person has not been
added to the system as a badge user. Have you ever seen this person use a badge?
Frequently Asked Questions ··· 41
If you are sure you are saying the name of a valid badge user, make
sure you say both the first and last names.
If you think the Genie doesn’t recognize a name because of the way
you pronounce it, you can train the Genie to understand you. See
Training the Genie on page 15 for instructions.
When you train the Genie, you are prompted to spell the person’s
name. If the Genie does not recognize the name after you spell it,
it may mean that the individual has not been added to the Vocera
system. Contact the system administrator for help.
Why is my badge chirping or beeping?
The system administrator can program your badge to issue alerts when
the badge goes out of the range of the wireless network, when the battery is low, when you receive a text message, or when you receive a
voice message. To find out why you heard a particular alert tone, check
the indicator light on the top of the badge and the badge display:
• If the indicator light is flashing red slowly and the badge display
shows a low signal strength (see the illustration that follows), it
means that your badge is out of the signal range of the wireless network. You will also see the “Searching for Access Points” message
on the display.
Strong Signal
Weak Signal
No Signal
If the alert tone starts and stops as you move slightly, it means that
you are at a location where the wireless network coverage begins.
• If the indicator light is flashing red rapidly, and the badge display
shows a low battery level, it is time to recharge the battery.
Fully charged
42 ··· Vocera User Guide
Partially used
Empty
• If the indicator light is blinking a green rapidly, you have unread text
message or unplayed voice messages. Icons on the badge display
will show whether the messages are voice or text, or both.
Unplayed Text Message
Unplayed Voice Message
The system administrator can disable or enable any of these alert tones,
and can choose a setting to turn off alerts when you put the badge in
Do Not Disturb mode.
Why does my badge sometimes beep when I’m talking to
someone?
You may be hearing the Call Waiting tone. Check the name that is flashing on the display. If it is not the name of the person to whom you are
speaking, it means that someone else is trying to call you. The display is
flashing the name of that caller.
• To take the call, press the Call button. Your first call is put on hold,
and the second call is connected. To end the second call and return
to the original call, press the Call button again.
• To refuse the call, press the Hold/DND (Do Not Disturb) button. The
caller will be prompted to leave a message or will be forwarded to
someone else, depending on how your forwarding options are set.
If there is not another call waiting, see Why is my badge chirping or
beeping? on page 42 to determine why your badge is beeping.
Why does my badge display say “Searching for Server”?
First, ask other badge users if they are having the same problem. If they
are, it means the Vocera server needs to be reset. Contact the system
administrator.
If other people are able to use their badges, try taking the battery out,
and then putting it back in the badge. If the badge still cannot find the
server, contact your system administrator for help.
Frequently Asked Questions ··· 43
Why does my badge beep and then restart?
If you ignore low-battery signals and alerts long enough, the battery
level will get so low that the badge resets. Recharge your battery.
None of the buttons on the badge seem to work, and the screen is
frozen or blank. How do I get the badge to work again?
If the badge display is blank and the indicator lights are off, it means
you need to recharge the battery.
Occasionally, the badge may need to be reset. If you have an image on
the badge display, but none of the buttons respond when you press
them, remove the battery and then put it back in again. The badge
should work normally after it resets.
How can I stop the system from logging me out when I put my
badge in the charger?
This automatic logoff is the result of the settings for your badge on the
Vocera server. If you want to use your badge while it is in a single-bay
charger, contact the system administrator.
Eight-bay chargers do not have cutouts for the badge speaker, so you
cannot use the badge while it is charging in that kind of charger.
I heard a busy signal when I pressed the Call button. What
happened?
All communications with the Genie go through voice-recognition ports.
If you hear a busy signal, it means that all of those ports are in use. Wait
a short time and try again.
I can make calls, but I can’t receive calls or messages. What do I do?
You may be logged in as a different user. Check the badge display while
the badge is idle to see who is actually logged in on that badge. If your
name is displayed, contact the system administrator for assistance.
Some of my text messages begin with code such as
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