Vocera Communications B3000N B3000N Communications Badge User Manual Vocera Badge User Guide

Download:
Mirror Download [FCC.gov]
Document ID	2700648
Application ID	zdvmo3QqUDNho26kOsl3Sg==
Document Description	Users Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	284.83kB (3560403 bits)
Date Submitted	2015-07-31 00:00:00
Date Available	2015-07-31 00:00:00
Creation Date	2015-07-14 17:56:05
Producing Software	Apache FOP Version 1.1
Document Lastmod	0000-00-00 00:00:00
Document Title	Vocera Badge User Guide
Document Creator	DITA Open Toolkit

Vocera Badge User Guide
B3000n Compatible
Notice
Copyright © 2002- Vocera Communications, Inc. All rights reserved.
®
Vocera is a registered trademark of Vocera Communications, Inc.
This software is licensed, not sold, by Vocera Communications, Inc. (“Vocera”). The reference text of the license governing this software can be
found at www.vocera.com/legal. The version legally binding on you (which includes limitations of warranty, limitations of remedy and liability, and
other provisions) is as agreed between Vocera and the reseller from whom your system was acquired and is available from that reseller.
Certain portions of Vocera’s product are derived from software licensed by the third parties as described at http://www.vocera.com/legal/.
®
®
®
®
®
®
Microsoft , Windows , Windows Server , Internet Explorer , Excel , and Active Directory are registered trademarks of Microsoft Corporation in
the United States and other countries.
®
Java is a registered trademark of Oracle Corporation and/or its affiliates.
All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owner/s. All other
brands and/or product names are the trademarks (or registered trademarks) and property of their respective owner/s.
Vocera Communications, Inc.
www.vocera.com
tel :: +1 408 882 5100
fax :: +1 408 882 5101
2015-07-14 05:56:01
ii
VOCERA BADGE USER GUIDE
Contents
Welcome to Vocera..............................................................................................................9
Getting Started with a Badge...................................................................................................... 9
About this Guide........................................................................................................................12
Badge Features................................................................................................................... 13
B3000n Features....................................................................................................................... 13
Radio with 802.11 a/b/g/n Support...................................................................................... 14
Call Button LED Halo Colors.................................................................................................14
Orientation Sensor.................................................................................................................14
Powering On and Off............................................................................................................ 15
Privacy Mode........................................................................................................................ 15
Enhanced Durability...............................................................................................................16
Increased Speaker Volume................................................................................................... 16
Integrated Noise Cancellation................................................................................................16
Smart Battery and Power Efficiency......................................................................................17
Improved Attachments.......................................................................................................... 17
Indicator Lights......................................................................................................................17
B3000 Features......................................................................................................................... 17
Enhanced Durability...............................................................................................................18
Enhanced Display..................................................................................................................18
Increased Speaker Volume................................................................................................... 19
Integrated Noise Cancellation................................................................................................19
Smart Battery and Power Efficiency......................................................................................20
Privacy Mode........................................................................................................................ 20
Improved Attachments.......................................................................................................... 21
Indicator Lights......................................................................................................................21
B2000 Features......................................................................................................................... 21
Display Screen...................................................................................................................... 22
Microphone and Speaker...................................................................................................... 22
Indicator Lights......................................................................................................................23
Common Badge Features..........................................................................................................23
Call Button............................................................................................................................ 23
Hold/DND Button.................................................................................................................. 23
The Badge Menus.................................................................................................................24
Custom Settings....................................................................................................................28
Background Updater............................................................................................................. 31
Anti-Microbial Protection....................................................................................................... 32
Headset Jack........................................................................................................................ 32
Alert Tones and Notifications................................................................................................ 32
iii
VOCERA BADGE USER GUIDE
Commands........................................................................................................................ 35
Basic Calling.........................................................................................................................37
Getting Help...............................................................................................................................37
Listening to Messages............................................................................................................... 37
Commands You Can Use During Message Play................................................................... 39
Logging In and Out....................................................................................................................39
Placing and Receiving Calls....................................................................................................... 39
Calling Other Users............................................................................................................... 40
Using Speak or Spell............................................................................................................ 40
Calling with Department Names............................................................................................41
Calling a Group Member.......................................................................................................41
Training the Genie................................................................................................................. 41
Answering a Call................................................................................................................... 43
Ending a Call.........................................................................................................................43
Using Buttons to Answer "Yes" or "No"................................................................................44
Call Waiting........................................................................................................................... 44
Putting a Caller on Hold and Releasing the Hold.................................................................. 44
Using Do Not Disturb............................................................................................................45
Reading Text Messages.............................................................................................................45
Recording Names and Greetings............................................................................................... 46
Sending Voice and Email Messages.......................................................................................... 46
Sending a Voice Message.....................................................................................................46
Sending an Email Message...................................................................................................47
Using the Welcome Tutorial on the Badge................................................................................ 47
Using Voice Commands to Set Device Properties..................................................................... 47
Using the Auto Answer Commands...................................................................................... 47
Using the Announce through Speaker Commands............................................................... 48
Advanced Commands....................................................................................................... 49
Blocking and Accepting Calls.................................................................................................... 49
Broadcasting to a Group........................................................................................................... 49
Summoning Help in an Emergency.......................................................................................50
Calling Telephone Numbers....................................................................................................... 50
Calling an Address Book Entry or Buddy...................................................................................51
Forwarding Your Calls................................................................................................................52
Getting Other Information...........................................................................................................52
Issuing Urgent Commands........................................................................................................ 53
Dialing a Phone Number to Urgently Broadcast to a Group.................................................. 53
Joining or Leaving a Group....................................................................................................... 54
Locating a Vocera User or Group Member................................................................................54
Navigating IVR Phone Trees with a Badge................................................................................ 55
Possible Touch-Tone Responses.......................................................................................... 55
Placing a Three-Way Conference Call........................................................................................56
Unsupervised Conferencing...................................................................................................56
Supervised Conferencing...................................................................................................... 56
Redialing Phone Numbers......................................................................................................... 57
iv
VOCERA BADGE USER GUIDE
Sending and Receiving Numeric Pages..................................................................................... 58
Using Instant Conferences......................................................................................................... 59
Joining and Leaving a Conference........................................................................................ 59
Using the Vocera Badge or Phone in a Conference..............................................................59
Summary of Conference Commands.................................................................................... 60
Optional Commands.......................................................................................................... 61
Providing Status of Environmental Services Staff....................................................................... 61
Special Features........................................................................................................... 63
Communicating with Multiple Sites.............................................................................. 65
About Sites................................................................................................................................ 65
Types of Sites............................................................................................................................65
Using Sites in Voice Commands................................................................................................65
Logging In at a Site you are Visiting..................................................................................... 66
Placing a Three-Way Conference Call Between Different Sites.............................................. 66
Commands for Group Managers................................................................................... 69
Group Manager Capabilities.......................................................................................................69
Adding and Removing Group Members.....................................................................................69
Recording Names and Greetings for a Group............................................................................70
Sending Text Messages to Vocera Devices...............................................................71
Sending a Text Message from an Email Program...................................................................... 71
Sending a Text Message from the User Console.......................................................................72
Using Vocera Access Anywhere.................................................................................... 73
Types of Access to the Genie................................................................................................... 73
Software and Configuration Requirements................................................................................. 73
Starting a Genie Session from a Phone.....................................................................................74
Starting a Genie Session at Another Site...................................................................................75
Vocera Access Anywhere Special Keys..................................................................................... 75
Announcements for Calls from a Phone.................................................................................... 76
Commands Not Supported from a Phone................................................................................. 76
Other Functionality Not Supported on a Phone.....................................................................76
Training the Genie from a Phone............................................................................................... 77
The User Console............................................................................................................... 79
User Console Features.............................................................................................................. 79
Maintaining Your Badge................................................................................................... 81
When to Charge the Battery......................................................................................................81
Preparing the Charger................................................................................................................81
Preparing the B3000n and B3000 Chargers......................................................................... 82
Preparing the B2000 Charger............................................................................................... 82
Charging the Battery..................................................................................................................83
Charging B3000n and B3000 Batteries................................................................................ 83
Charging the B2000 Battery................................................................................................. 84
Cleaning the Badge and Accessories........................................................................................ 85
Acceptable Cleaning Agents................................................................................................. 85
Acceptable Commercial Cleaning Products.......................................................................... 86
VOCERA BADGE USER GUIDE
Unacceptable Cleaning Agents............................................................................................. 86
Unacceptable Commercial Cleaning Products...................................................................... 86
Notification Prompts.......................................................................................................... 87
Reference........................................................................................................................... 89
Frequently Asked Questions........................................................................................... 91
Why does the Genie have trouble understanding me?...............................................................91
Why is my device chirping or beeping?..................................................................................... 92
Why does my device beep when I'm talking to someone?........................................................ 92
Why does my device display say "Searching for Server"?..........................................................93
Why does the Genie ask me to wait when I press Call?............................................................ 93
Why can't I receive calls or messages?.....................................................................................93
Why do some text messages begin with strange characters?................................................... 93
Why does my badge beep and then restart?............................................................................ 93
What can I do if badge buttons are not working?......................................................................93
How can I stop getting logged out when I charge my badge?...................................................93
Agreements, Specifications, and Notices................................................................... 95
Third-Party Software Agreements.............................................................................................. 95
System Specifications................................................................................................................ 95
System Specifications for B3000n........................................................................................ 95
System Specifications for B3000.......................................................................................... 98
System Specifications for B2000........................................................................................ 100
Regulatory Notices...................................................................................................................102
B3000n Regulatory Notices................................................................................................ 102
B3000 Regulatory Notices.................................................................................................. 107
B2000 Regulatory Notices.................................................................................................. 112
Important Safety Instructions........................................................................................115
Warning Definition.................................................................................................................... 115
Badge and Battery Charger Safety.......................................................................................... 116
Important Information About Use in Certain Areas................................................................... 118
Additional Instructions for B3000n and B3000 Battery Safety.................................................. 119
Product Disposal Warning...................................................................................................119
National Safety Statement of Compliance – CE Marking..................................................... 120
Command Reference....................................................................................................... 121
Block and Accept Calls........................................................................................................... 121
Broadcast to a Group..............................................................................................................121
Call a User or Group Member................................................................................................. 122
Dial a Telephone Number........................................................................................................ 122
Environmental Services............................................................................................................ 122
Forward a Call......................................................................................................................... 122
Getting Help.............................................................................................................................123
Locate Users and Groups........................................................................................................123
Log In and Log Out................................................................................................................. 123
Manage Groups....................................................................................................................... 123
Miscellaneous...........................................................................................................................124
vi
VOCERA BADGE USER GUIDE
Place a Three-Way Conference Call........................................................................................ 124
Play Messages......................................................................................................................... 125
Record Your Name and Greeting............................................................................................ 125
Send and Receive Numeric Pages.......................................................................................... 126
Send Messages....................................................................................................................... 126
Summon and Dismiss the Genie............................................................................................. 126
Transfer a Call..........................................................................................................................126
Use Instant Conferences..........................................................................................................126
Work With Your Groups...........................................................................................................127
Work with Sites........................................................................................................................127
vii
VOCERA BADGE USER GUIDE
viii
VOCERA BADGE USER GUIDE
Welcome to Vocera
Your Vocera device provides fast, simple, person-to-person communication over your company's
wireless network. Using voice commands, Vocera instantly connects you to the people you need
to reach, reducing phone tag, overhead paging, and physically searching for a person. It also
gives you the freedom to be mobile, even when you are expecting an important call.
The Vocera badge has a built-in speaker, microphone, and radio, plus a display that shows caller
ID and messages. Attachment options for the badge allow hands-free operation.
Vocera devices communicate through your in-house wireless local area network (WLAN). This
design permits people to reach you even in areas where cellular phones experience what people
call dead spots. Also, since Vocera devices transmit and receive calls in a different frequency
range than cellular phones, you can use a Vocera devices in areas where cellular phones are
prohibited because of concerns about interference with other equipment.
A central computer, the Vocera Server, controls all Vocera device communications. If you have a
Vocera Smartphone, it communicates with the Vocera Server through a separate Vocera Client
Gateway. As you use your Vocera badge or phone, you are prompted by the Genie, which is the
voice interface to the server. The Genie recognizes simple commands in verb-noun format. For
example:
"Call Charles Jones."
"Record a message for Tech Support."
"Block all calls."
Because Vocera devices uses voice commands, the system is easy to learn, and you can start
using your badge or phone immediately.
Getting Started with a Badge
If this is the first time you are using a Vocera badge, you can get started right away by following
these simple steps:
When your badge is ready to use, you can press the Call button at any time, wait for the Genie to
answer, and then give the Genie a voice command, such as:
"Call Jim Olsen."
"Record my greeting."
"Play my messages."
For more information about Vocera commands, see Basic Calling on page 37 and Advanced
Commands on page 49.
To get started with a B3000n or B3000 badge:
1. Charge the battery, if necessary.
VOCERA BADGE USER GUIDE
WELCOME TO VOCERA
New batteries must be charged before use. If the badge has already been used by someone
else, check the battery level indicator on the badge display to make sure the battery has
sufficient power.
See Maintaining Your Badge on page 81 for other ways to determine whether the battery
needs charging and for instructions on how to charge the battery.
2. Install the battery. To do this, slide the pegs at the top of the battery into the two holes in the
badge's battery compartment, and then press down gently to seat the battery.
The badge will begin a startup sequence. Wait until the badge display reads Logged Out or
shows someone's name.
3. Choose the lanyard or universal clip attachment, and connect it to the badge.
You also can connect the lanyard or clip to the badge before installing the battery.
4. Put the badge on, and make sure it is in the proper position.
For optimal speech recognition, the top of the badge should be approximately 6 inches
(15 centimeters) from your chin. Any sound coming from another direction or beyond that
distance is reduced or eliminated by the noise canceling microphones.
5. Log in: Press the Call button and wait for the Genie to answer.
•
If the Genie asks for your name, say your first and last names.
•
If the Genie answers by saying "Vocera" or by playing a tone, another user may
already be logged in. If so, say "Log me out," wait for the chime, and then press the Call
button again to log in.
6. Record your name: Press the Call button, wait for the Genie to answer, and then say "Record
my name."
10
VOCERA BADGE USER GUIDE
WELCOME TO VOCERA
The Genie will prompt you to record your name. If you do not record your name, the Vocera
system uses speech synthesis to say your name.
7. Adjust the volume on the badge, if necessary. See Adjusting the Volume on page 28.
To get started with a B2000 badge:
1. Charge the battery, if necessary.
New batteries must be charged before use. If the badge has already been used by someone
else, check the battery level indicator on the badge display to make sure the battery has
sufficient power.
See Maintaining Your Badge on page 81 for other ways to determine whether the battery
needs charging and for instructions on how to charge the battery.
2. Choose the lanyard, pocket clip, or universal clip attachment, and connect it to the badge.
Connect attachments before you install the battery.
3. Install the battery. To do this, slide the holes in the top of the battery over the small pegs at
the top of the badge's battery compartment, and then press down gently to seat the battery.
The badge will begin a startup sequence. Wait until the badge display reads Logged Out or
shows someone's name.
4. Put the badge on, and make sure it is in the proper position.
To get the best possible speech recognition, the microphone on the top of the badge should
point toward your mouth and should be approximately 6 inches (15 centimeters) from your
chin.
5. Log in: Press the Call button and wait for the Genie to answer.
•
If the Genie asks for your name, say your first and last names.
•
If the Genie answers by saying "Vocera" or by playing a tone, another user may
already be logged in. If so, say "Log me out," wait for the chime, and then press the Call
button again to log in.
6. Record your name: Press the Call button, wait for the Genie to answer, and then say "Record
my name."
11
VOCERA BADGE USER GUIDE
WELCOME TO VOCERA
The Genie will prompt you to record your name. If you do not record your name, the Vocera
system uses speech synthesis to say your name.
7. Adjust the volume on the badge, if necessary. See Adjusting the Volume on page 28.
About this Guide
This guide describes how to use Vocera badges to communicate. It starts with the basics,
such as the different features of the device and how to place and receive calls. It also provides
information about sending messages, broadcasting, setting properties to customize behavior,
cleaning and maintenance, and using the full set of voice commands.
Important: All voice commands and features mentioned in this guide are supported in
Vocera 4.0 or later unless otherwise indicated.
12
VOCERA BADGE USER GUIDE
Badge Features
The design of the Vocera badge is simple, so you can communicate quickly and easily and keep
your hands free to do other tasks. The information in this chapter will help you become familiar
with the badge features.
B3000n Features
Version: Vocera 5.0.1 or later
Version: Vocera 4.4.3 or later
Version: Vocera 4.3 SP4 or later
The B3000n badge provides all the features of the B3000 badge. In addition, the B3000n
introduces a number of features that have not been available on previous devices. These features
include:
13
•
Radio with 802.11a/b/g/n support
•
Support for both 2.4Gz and 5GHz frequency bands
•
Call button halo
•
Orientation sensor
VOCERA BADGE USER GUIDE
BADGE FEATURES
Radio with 802.11 a/b/g/n Support
802.11a/n support allows the B3000n to operate in the higher 5GHz frequency range, avoiding
the congestion and interference in the 2.4GHz range of 802.11b/g. Less interference results
in greater voice quality and better speech recognition. The radio allows use of either or both
frequencies, as desired.
Call Button LED Halo Colors
The B3000n provides an LED-lighted halo around the Call button to indicate the status of the
badge, allowing other people to see if you are in a call.
Figure 1: Call button LED halo
The LED halo around the Call button uses the following colors:
Table 1: Call button halo colors
Color
Meaning
Green
On an active call
Amber
In DND mode or on hold
Cycle through colors
Off network
Because the halo light around the Call button appears on the front of the badge, you may need to
tilt the badge up to see your own halo light clearly. Other people should be able to see your halo
light easily and notice whether you are currently on an active call.
Orientation Sensor
The B3000n badge display contains an orientation sensor that automatically inverts the text
on its display when you tilt up the bottom of the badge, making it easy to read the screen. To
conserve power, the display is activated only when you press buttons, use menus, or are on a
call. Otherwise, the display is powered off.
The following figure shows the B3000n screen:
The following figure shows a user tilting the badge to read the screen:
14
VOCERA BADGE USER GUIDE
BADGE FEATURES
Note: When you tilt the badge to read the screen, make sure your fingers do not block any of
the four microphones.
Powering On and Off
Power on the B3000N badge by inserting the battery. You cannot power the B3000N badge on
by pressing the Call button, as you can with the B3000.
The Call button "wakes up" the B3000 badge from a low power state; the B3000 is not truly
powered off unless the battery is removed. If you power down a B3000N by using the "Power
Off" menu choice or pressing and holding the Hold/DND button, it is truly powered down, and
you must remove and insert the battery to power it on again.
Privacy Mode
Privacy mode is a method of operating the badge like a telephone handset, which may be
necessary for discussing sensitive information or to operate the badge in a noisy environment
without a headset. Press the Call button to make a call or answer a call, and then put the badge
speaker to your ear and speak into the primary microphone located on the front of the badge at
the top right corner. Only the primary microphone is enabled in privacy mode; the three noisecanceling microphones are automatically disabled.
Note: When you hold the badge speaker up to your ear, do not cover the primary microphone
with your fingers. Otherwise, the Genie will not hear anything you say.
15
VOCERA BADGE USER GUIDE
BADGE FEATURES
See Turning Privacy Mode On or Off on page 30 for more information.
Enhanced Durability
Like the B3000, the B3000n is more durable and rugged than the B2000 predecessor. All
buttons on the badge now use dome switches instead of mechanical switches. Menu selection
buttons have been moved from the side to the front of the badge, and the battery latch is now
part of the battery. A metallic spine reinforces the shell and serves as the attachment point for
accessories at the top of the badge. The B3000n has been tested to withstand dust, shock, and
vibration. Like the B2000 and B3000 before it, the B3000n is NOT water-resistant.
Increased Speaker Volume
The B3000n has a speaker with 85 dBSPL peak loudness, more than 10 dB louder than the
B2000 speaker, making it easier to use without a headset in noisy areas or areas with persistent
background noise.
Integrated Noise Cancellation
The B3000n has enhanced noise cancellation as well as better acoustic echo cancellation. The
badge has an array of four directional microphones (two at the top and two along the right front
side), each with their own echo cancellor, reducing background noise while you speak.
The following figures illustrate B3000n microphone sensitivity. They show front and side views
of someone wearing the badge using a lanyard or a universal clip. The shaded area above the
badge is the speech zone, the region in which audio can be detected.
The following figure shows the primary B3000n microphone and the three noise-canceling
microphones.
16
VOCERA BADGE USER GUIDE
BADGE FEATURES
The noise cancellation features of the B3000n badge have been designed to provide significant
improvement in speech recognition accuracy in environments with background noise compared
to the older B2000 model.
Smart Battery and Power Efficiency
The lithium-ion polymer smart battery continuously monitors battery life and is able to accurately
report remaining capacity. Due to improvements in power efficiency in the B3000n badge, a fully
charged B3000n standard battery should provide 3 hours of talk time (U-APSD enabled) and up
to 45 hours of standby time. A fully charged B3000n extended battery should provide 5 hours of
talk time and 60 hours of standby time. You must remove the B3000n battery from the badge to
charge it.
Improved Attachments
B3000n lanyards and clips attach easily and securely to the metal spine at the top of the badge,
letting you remove the attachment without removing the battery, and vice versa.
Indicator Lights
The indicator light on the top of the badge indicates whether the badge's power and DND mode
are on:
Color
Meaning
Green blink
Power is on, DND mode is off
Amber blink
Power and DND mode are on
B3000 Features
Version: Vocera 4.1 SP7 or later
17
VOCERA BADGE USER GUIDE
BADGE FEATURES
Enhanced Durability
The B3000 is more durable and rugged than its B2000 predecessor. All buttons on the badge
now use dome switches instead of mechanical switches. Menu selection buttons have been
moved from the side to the front of the badge, and the battery latch is now part of the battery. A
metallic spine reinforces the shell and serves as the attachment point for accessories at the top of
the badge. The B3000 has been tested to withstand dust, shock, and vibration. Like the B2000
badge, the B3000 is NOT water-resistant.
Enhanced Display
The B3000 badge display, which is 11% larger than the B2000 display but with nearly twice as
many pixels, has been moved to the front of the badge and positioned in portrait orientation. To
conserve power, the display is activated only when you press buttons, use menus, or are on a
call. Otherwise, the display is powered off. You can choose to invert the screen, thus letting you
conveniently read the text by tilting the bottom of the badge up.
The following figure show the B3000 screen in different orientations (right side up and upside
down):
The following figure shows a user tilting his badge up to read the inverted screen:
18
VOCERA BADGE USER GUIDE
BADGE FEATURES
Note:
When you tilt the badge to read the screen, make sure your fingers do not block any of the four
microphones.
Increased Speaker Volume
The B3000 has a speaker with 85 dBSPL peak loudness, more than 10 dB louder than the
B2000 speaker, making it easier to use without a headset in noisy areas or areas with persistent
background noise.
Integrated Noise Cancellation
The B3000 has enhanced noise cancellation as well as better acoustic echo cancellation. The
badge has an array of four directional microphones (two at the top and two along the right front
side), each with their own echo cancellor, reducing background noise while you speak.
The following figures illustrate B3000 microphone sensitivity. They show front and side views
of someone wearing the badge using a lanyard or a universal clip. The shaded area above the
badge is the speech zone, the region in which audio can be detected.
19
VOCERA BADGE USER GUIDE
BADGE FEATURES
The following figure shows the primary B3000 microphone and the three noise-canceling
microphones.
The noise cancellation features of the B3000 badge have been designed to provide significant
improvement in speech recognition accuracy in environments with background noise compared
to the older B2000 model.
Smart Battery and Power Efficiency
The lithium-ion polymer smart battery continuously monitors battery life and is able to accurately
report remaining capacity. Due to improvements in power efficiency in the B3000 badge, a fully
charged B3000 standard battery should provide 3 hours of talk time (U-APSD enabled) and up
to 45 hours of standby time. A fully charged B3000 extended battery should provide 5 hours of
talk time and 60 hours of standby time. Unlike the B2000 battery, you must remove the B3000
battery from the badge to charge it.
Privacy Mode
Version: Vocera 4.3 SP2 or later
The B3000 lets users switch to privacy mode to ensure privacy or use the badge in a high
noise environment without a headset. When the badge is in privacy mode, you can use it like a
telephone handset. Press the Call button to make a call or answer a call, and then put the badge
speaker to your ear and speak into the primary microphone located on the front of the badge at
the top right corner. Only the primary microphone is enabled in privacy mode; the three noisecanceling microphones are automatically disabled. For information on how to switch the badge to
privacy mode, see Turning Privacy Mode On or Off on page 30.
20
VOCERA BADGE USER GUIDE
BADGE FEATURES
Note:
When you hold the badge speaker up to your ear, do not cover the primary microphone with your
fingers. Otherwise, the Genie will not hear anything you say.
Improved Attachments
B3000 lanyards and clips attach easily and securely to the metal spine at the top of the badge,
letting you remove the attachment without removing the battery, and vice versa.
Indicator Lights
The indicator light on the top of the badge indicates whether the badge's power and DND mode
are on:
Color
Meaning
Green blink
Power is on, DND mode is off
Amber blink
Power and DND mode are on
B2000 Features
21
VOCERA BADGE USER GUIDE
BADGE FEATURES
Display Screen
The display screen on the back of the badge provides status information and a menu that lets
you view badge information and customize settings. The display screen also lets you view
text messages sent by email, the Vocera User Console, or an application that integrates with
the Vocera system, such as a nurse call system. See The Badge Menus on page 24 for
information about each of the screens in the badge menu.
The B2000 badge features a high-contrast, high-resolution display with an extensive grey-scale
to provide greater readability. This display allows for fonts that use both upper- and lower-case
characters.
The B2000 badge automatically launches a screen saver when its display is inactive. The screen
saver shows your first name and the first initial of your last name, along with an icon indicating the
remaining battery life. The badge dismisses this screen saver immediately if the display needs to
become active—for example, if you receive a call or a message.
You can manually interrupt the screen saver and return the badge to its previous display by using
any of the badge buttons:
•
Pressing a side button dismisses the screen saver without taking any additional action.
•
Pressing the Call button dismisses the screen saver and also initiates a call.
•
Pressing the Hold/DND button dismisses the screen saver and places the badge in DND
mode.
Microphone and Speaker
The unidirectional design of the microphone enables it to gather and transmit speech, yet
minimizes the amount of background noise that is picked up.
You can adjust the speaker volume by using the buttons on the left side of the badge. See
Adjusting the Volume on page 28.
22
VOCERA BADGE USER GUIDE
BADGE FEATURES
Indicator Lights
The indicator light on the top of the badge provides message alerts, out-of-network alerts,
and low battery warnings. The color and blink rate of the indicator light give you the following
information:
Color
Blink Rate
Meaning
Green
Slow
Normal operation. No new voice or text messages
Fast
Normal operation and you have unplayed voice messages or
unread text messages
Slow
Your badge is out of range or is not communicating with the
Vocera server. If the badge is out of range, you will see the
message “Searching for Access Points” on the badge display.
If the badge is within range but is not connecting to the server,
you will see the message “Searching for Server.”
Fast
The battery needs to be recharged.
Red
Note:
The Hold/DND button has a yellow indicator light that blinks to remind you that a call is on hold or
that you have put the badge in Do Not Disturb mode.
Common Badge Features
This section describes features that are common to all types of Vocera badges.
Call Button
Press the Call button to begin and end all voice communications, such as making calls, sending
and listening to messages, and recording your name and greeting. The Call button also has these
other uses:
•
If the badge power is off, you can press the Call button to turn it on.
•
If the Genie asks you a question that requires a yes or no response, you can press the Call
button to answer "yes."
•
If you are on a call and you hear a Call Waiting tone, press the Call button to put the current
call on hold and connect to the new call. To disconnect from the second call and return to the
call on hold, press the Call button again.
Hold/DND Button
The Hold/DND button places calls on hold, puts the badge in Do Not Disturb (DND) mode, and
turns the badge power off:
•
To hold a call, press the Hold/DND button while the call is in progress. To release the hold,
press the button again.
While a call is on hold, you can press the Call button to summon the Genie. When the
Genie answers, you can call another user, check for new messages, or issue any other
command. Once the command has been carried out and the operation is finished, the Genie
automatically reconnects you with the person on hold.
•
To put the badge in Do Not Disturb mode, press the Hold/DND button when no call is in
progress. Callers are told that you are unavailable, and they are invited to leave a message, or
else their call is forwarded to another destination if forwarding is active for your badge.
•
The Hold/DND button can turn the badge off. Press and hold the Hold/DND button for at least
seven seconds to turn off the badge power.
A small yellow indicator light on the Hold/DND button blinks when the badge is in Hold or Do Not
Disturb mode.
23
VOCERA BADGE USER GUIDE
BADGE FEATURES
The Hold/DND button also has these other uses:
•
Press the Hold/DND button to cancel a command. For example, if you are calling someone,
leaving a message, or recording your name and you change your mind, press Hold/DND to
cancel the action.
•
If the Genie asks you a question that requires a yes or no response, press the Hold/DND
button to answer "no." (To answer "yes," use the Call button.)
The Badge Menus
The badge display shows a series of menu screens that comprise the top level of the menu
system. You navigate the badge menus differently depending on the type of badge.
To navigate through B3000n or B3000 menus:
1. Press the Select button to display the menu, and then use the Up or Down buttons to
navigate.
Note: The menu screens wrap in either direction if you keep pressing Up or Down.
To navigate through B2000 menus:
1. Press the Up, Select, or Down button to display the menu, and then use the Up or Down
buttons to navigate.
On B3000n and B3000 badges, the Up, Select, and Down buttons are on the front of the badge.
Up and Down depend on the orientation of the screen.
On B2000 badges, the Up, Select, and Down buttons are on the side of the badge. The screen
orientation cannot be changed.
Use the Select button to choose a displayed item. To return to the main screen at any time,
press and hold the Select button until the badge beeps. Pressing the Select button from the main
screen takes you to the Messages screen.
The top-level menu differs for each Vocera badge type, as shown in the following table:
24
VOCERA BADGE USER GUIDE
BADGE FEATURES
Badge Type
Top-Level Menu
B3000n and B3000
Messages
Settings
Return Home
Info
Power Off
B2000
Info
Power Off
Volume
Font
Messages
The following sections describe your badge's display menu choices.
Main Screen
The main screen appears when you turn on the badge. This screen has a status message
area with symbols that show you the wireless network signal strength, the battery charge level,
whether you are in speakerphone or headset mode, and whether you have unread text messages
or unplayed voice messages.
The following figure shows the B3000n and B3000 main screen:
The following figure shows the B2000 main screen:
25
VOCERA BADGE USER GUIDE
BADGE FEATURES
The status message area may show one of the following alerts:
Status Message
Meaning
Name—not blinking
The name of the person who is logged in to the Vocera system using
this badge.
Name—blinking
If someone is trying to call you, this shows you the name of the person
who is calling. If you are already on a call, this shows the name of the
person with whom you are currently speaking. If you are already on a
call and you hear the Call Waiting tone, this displays the name of the
person who is trying to call you.
If you are in a conference, this shows its name. If you are receiving a
broadcast, this shows the name of the person making the broadcast.
If you received a message, this shows the name of the person who
sent the message for 15 seconds.
Vocera
Your badge is communicating with the Genie.
Logged out
No one is logged in with this badge.
Searching for Access Points or Off The badge is out of network range or is not able to connect with the
Network
network. If you are sure you are within range of your network, contact
your system administrator.
Searching for Server
The badge is within network range, but it is not communicating with the
Vocera Server. See Why does my device display say "Searching for
Server"? on page 93.
Authenticating
The badge's credentials are being authenticated for network security.
Requesting IP Address
The badge is requesting an IP address from the DHCP server.
Messages Menu
Your badge can display text messages that were sent from email accounts, the Vocera User
Console, or an application that integrates with the Vocera system, such as a nurse call system.
When you select Messages, the display shows one subject line for each text message. On
B3000n and B3000 badges, the subject line for only one message is shown at a time. A closed
envelope symbol next to a subject means you have not yet read that message; an open envelope
means you have already read that message. An [S] means you have already read and saved that
message. See Reading Text Messages on page 45 for more information.
Settings Menu
The Settings menu (available on B3000n and B3000 badges) displays the following submenus
for personal settings: Volume, Font, Privacy, Group Mode, Return Home, and Flip Screen. The
Vocera Server preserves these settings whenever you log into a different B3000n or B3000
badge.
Return Home Command
The Return Home command (available on B3000n and B3000 badges) returns to the main
screen.
Info Menu
The Info menu gives you information about the badge you are using and how it is connected to
the network.
Most of this information is intended to be used by your system administrator for diagnostic
purposes.
The Info menu provides the following information:
•
26
Battery. The battery strength is given in volts (V). The badge operates correctly when the
battery level is 3.5 V or greater.
VOCERA BADGE USER GUIDE
BADGE FEATURES
•
Badge MAC. The MAC address is a unique identifier for your badge that the Vocera server
uses as the Badge ID. On a B3000 badge, this screen also displays the Vocera serial number.
•
Location. The name of the location or the physical network address of the access point with
which your badge is currently communicating.
•
Label. A label that uniquely identifies the device in the Vocera system for device management
purposes.
•
Badge IP. The Internet Protocol (IP) network address of the badge. The Badge IP command
also shows the subnet mask—or netmask— and the gateway IP address.
•
Version. The version of the firmware that your badge is using.
•
FIPS Mode. Whether FIPS 140-2 mode is enabled. For more information about FIPS, see the
Vocera Badge Configuration Guide.
Note:
FIPS mode is certified for B2000 badges only.
•
Server IP. The IP network address of the Vocera Server or the active node of the Vocera
Server cluster.
•
Cluster. The IP network addresses of the nodes in the Vocera Server cluster, if one exists. If
all the Vocera Server cluster IP addresses don't fit on one screen, you can scroll to the next
screen by pressing Down.
•
AP MAC. The physical ID of the access point to which the badge is currently connected.
•
User. The name of the person who is currently logged in to your network with this badge.
•
Radio. If the badge is connected to the network, displays the message "Connected" and the
channel that the radio is using; otherwise, displays the message "Powering off."
This screen also displays the signal-to-noise ratio (SNR) of the connection and plays a beep
for the built-in survey tool.
•
SSID. The SSID of the access point the badge is connected to.
Power Off Menu
Power Off turns off all power to the badge and the badge display to preserve the battery charge
when you are away from the network.
Press the Call button to turn the power on again.
Volume Menu
The Volume menu independently adjusts the sound level for speakerphone and headset modes.
On B3000n and B3000 badges, you can also set the volume for privacy mode.
See Adjusting the Volume on page 28 for instructions.
Font Menu
The Font menu lets you display all uppercase letters or mixed case letters in text messages. See
Adjusting the Message Font on page 28 for instructions.
Privacy Menu
Version: Vocera 4.3 SP2 or later
The Privacy menu (available on B3000n and B3000 badges) lets you turn privacy mode on or
off. In privacy mode, you can press the Call button to make a call or answer a call, and then
put the badge speaker to your ear and speak into the primary microphone located on the front
of the badge at the top right corner. This ensures privacy and lets you use the badge in a high
noise environment without a headset. See Turning Privacy Mode On or Off on page 30 for
instructions.
27
VOCERA BADGE USER GUIDE
BADGE FEATURES
Group Mode Menu
Version: Vocera 4.3 GA or later
The Group Mode menu (available on B3000n and B3000 badges) lets you turn off noisecanceling microphones while you are on a call, thus widening the speech zone and letting other
people speak into the badge's primary microphone. If you are in a noisy environment, you can
disable Group Mode to eliminate background noise while you are on a call.
Flip Screen Menu
Version: Vocera 4.1 SP7 or later
The Flip Screen menu (available on B3000n and B3000 badges) lets you invert the screen, turning
it upside down. When the screen is inverted, you can conveniently read the text by tilting the
bottom of the badge up.
Custom Settings
This section describes how to customize badge settings.
Important: The Vocera Server maintains B3000n and B3000 settings for Volume,
Font, Privacy, Group Mode, and Flip Screen for each user. When you log into a different
B3000n or B3000 badge, your personal settings are preserved.
Adjusting the Message Font
You can adjust the way that the badge displays text messages. If you receive a lot of text
messages—for example, if your site integrates with a messaging system such as a Nurse Call
System—you may want to choose the display that is most readable for you.
To adjust the font used by badge messages on a B3000n or B3000:
1. Hold the badge, and orient it so that you can read the screen.
2. Press the Select button to see the menu, then press the Up button until you see the Settings
icon.
3. Press the Select button to choose the Settings menu.
4. Press the Up button until you see the Font icon.
5. Press the Select button to choose the Font menu.
The display prompts you to select either all uppercase letters (UPPERCASE MSG ON) or
sentence-style mixed case letters (UPPERCASE MSG OFF).
6. If necessary, press the Up or Down buttons to move the highlight, then press the Select
button to set the text message display and return to the main screen.
To adjust the font used by badge messages on a B2000:
1. Turn the badge over so you can see the display.
2. Press the Up button until you see the Font icon.
3. Press the Select button to choose the Font menu.
The display prompts you to select either all uppercase letters (UPPERCASE MSG ON) or
sentence-style mixed case letters (UPPERCASE MSG OFF).
4. If necessary, press the Up or Down buttons to move the highlight, then press the Select
button to set the text message display and return to the main screen.
Adjusting the Volume
You can adjust the sound level for speakerphone or headset mode independently. On B3000n
and B3000 badges, you can also set the volume for privacy mode. There are two procedures for
adjusting the volume: one for when the badge is idle, and one for when you are on a call.
28
VOCERA BADGE USER GUIDE
BADGE FEATURES
When you use the Up and Down buttons to adjust the volume rather than using the Volume
menu, the change affects only the listening mode in use at the time. That is, if you are using a
headset and you adjust the volume during a call, you change the volume for the headset only. If
the Announce Through Speaker property is enabled (see Using the Announce through Speaker
Commands on page 48), you change the volume for the badge speaker only (even if you're
using a headset).
To adjust the volume when you are on a call:
Do either of the following:
•
Press the Up button as many times as necessary to increase the volume to the level you
prefer.
•
Press the Down button to decrease the volume.
To adjust the volume when the B3000n or B3000 badge is idle:
1. Hold the badge, and orient it so that you can read the screen.
2. Press the Select button to see the menu, and then press the Up button until you see the
Settings icon.
3. Press the Select button to choose the Settings menu.
4. Press the Select button again to choose the Volume menu.
The display prompts you to select one of the following modes:
•
Speaker
•
Headset
•
Privacy
5. If necessary, press the Up or Down buttons to move the highlight, then press the Select
button to set the volume for the specified mode.
6. Do either of the following:
•
Press the Up button as many times as necessary to increase the volume to the level you
prefer.
•
Press the Down button to decrease the volume.
The display changes accordingly.
7. Press the Select button to set the new volume level and return to the main screen.
To adjust the volume when the B2000 is idle:
1. Hold the badge, and orient it so that you can read the screen.
2. Press the Select button to see the menu, and then press the Up button until you see the
Volume icon.
3. Press the Select button to choose the Volume menu.
The display prompts you to select one of the following modes:
•
Speaker
•
Headset
4. If necessary, press the Up or Down buttons to move the highlight, then press the Select
button to set the volume for the specified mode.
5. Do either of the following:
•
Press the Up button as many times as necessary to increase the volume to the level you
prefer.
•
Press the Down button to decrease the volume.
The display changes accordingly.
6. Press the Select button to set the new volume level and return to the main screen.
29
VOCERA BADGE USER GUIDE
BADGE FEATURES
Turning Privacy Mode On or Off
Version: Vocera 4.3 SP2 or later
You can turn privacy mode on or off for B3000n and B3000 badges. After you answer a call in
speakerphone mode, you can put the caller on hold, switch to privacy mode, and then resume
the call.
To turn privacy mode on or off:
1. Hold the badge, and orient it so that you can read the screen.
2. Press the Select button to see the menu, then press the Up button until you see the Settings
icon.
3. Press the Select button to choose the Settings menu.
4. Press the Up button until you see the Privacy icon.
5. Press the Select button to choose the Privacy menu.
6. Press the Up or Down buttons to switch between Privacy Mode Off or Privacy Mode On, and
then press the Select button to make your selection and return to the main screen.
When privacy mode is on, the privacy mode icon appears at the bottom of the screen.
To use privacy mode:
Press the Call button to make a call or answer a call, and then put the badge speaker to your
ear and speak into the primary microphone located on the front of the badge at the top right
corner.
To switch to privacy mode while on a call:
1. Press the DND button on the top of the badge to put the call on hold.
2. Hold the badge, and orient it so that you can read the screen.
3. Press the Select button to see the menu, then press the Up button until you see the Settings
icon.
4. Press the Select button to choose the Settings menu.
5. Press the Up button until you see the Privacy icon.
6. Press the Select button to choose the Privacy menu.
7. Press the Up or Down buttons to switch to Privacy Mode On, and then press the Select
button to make your selection and return to the main screen.
8. Put the badge speaker to your ear, and press the DND button to resume the call on hold.
Specifying the Group Mode Setting
Version: Vocera 4.3 GA or later
The Group Mode setting, which is available on B3000n and B3000 badges, lets you disable
the noise canceling microphones while you are on a call. By disabling the noise canceling
microphones, the speech zone is effectively widened, thus letting people other than you speak
into the badge's primary microphone.
The Group Mode setting affects the badge's speech zone only when you are on a badge-tobadge call. Group Mode is always off during Genie interactions and broadcasts.
To specify the Group Mode setting:
1. Hold the badge, and orient it so that you can read the screen.
2. Press the Select button to see the menu, then press the Up button until you see the Settings
icon.
3. Press the Select button to choose the Settings menu.
4. Press the Up button until you see the Group Mode icon.
30
VOCERA BADGE USER GUIDE
BADGE FEATURES
5. Press the Select button to choose the Group Mode menu.
The display prompts you to select either Enabled or Disabled.
The default setting is Enabled, meaning Group Mode is enabled only while on a call. Choosing
Disabled turns on the noise-canceling microphones while you are on a call, thus eliminating
background noise.
6. Press the Up or Down buttons to switch between settings, and then press the Select button
to make your selection and return to the main screen.
Flipping the Screen
You can invert the B3000 screen, turning it upside down, and thus making it easy to tilt up to
read.
Note: The B3000n badge contains an orientation sensor that automatically inverts the screen
when the badge is tilted up, making it easy to read the display.
To flip the B3000 screen:
1. Hold the badge, and orient it so that you can read the screen.
2. Press the Select button to see the menu, then press the Up button until you see the Settings
icon.
3. Press the Select button to choose the Settings menu.
4. Press the Up button until you see the Flip Screen icon.
5. Press the Select button to flip the screen and return to the main screen.
Background Updater
Version: Vocera 4.1 SP6 or later
When a badge is performing a background update, the
icon on the screen indicates that the
update is in progress. After the files are downloaded, the badge restarts.
If the B2000 badge screen saver is currently active, the
indicator:
31
icon appears to the right of the battery
VOCERA BADGE USER GUIDE
BADGE FEATURES
If the update process is paused because the badge is being used to make or receive a call, the
icon does not appear on screen until the call is finished and the update process resumes.
Using a Badge While a Background Update Is in Progress
All badge functionality is available while a background update is in progress. If you make or
receive a call, the background update is automatically paused so that it does not affect call
quality. While background update is paused, the
icon does not appear on screen. When you
finish the call, the background update process resumes and the
icon appears on screen again
until the update is finished.
Interrupting a Background Update
If you roam off network or the Vocera Server fails over to another server while a background
update is in process, the update stops and the badge restarts. When your badge reconnects to a
Vocera Server, the background update process will begin again.
Anti-Microbial Protection
Most exterior surfaces of badges incorporate an antimicrobial additive from BioCote® to inhibit
the growth of odor-causing bacteria, mold, and fungi. This additive is molded into the badge
material, and you cannot wear it off or remove it by scratching the badge, protecting the
product's surface from deterioration.
A topical solution, also from BioCote, is applied to the buttons and the plastic display screen of
badges. The battery compartment, the inner surface of the battery, and the microphone screen
do not incorporate antimicrobial protection.
Headset Jack
The headset jack accepts an earphone/microphone-style headset (sold separately) for times
when you want more privacy or when you are working in a noisy environment. When you attach
a headset, the device's microphone operation is suppressed. The speaker is also suppressed
unless you turn on the Announce through Speaker property. See Using the Announce through
Speaker Commands on page 48.
On a Vocera badge, you can adjust the volume for a headset separately from the badge speaker
volume. See Adjusting the Volume on page 28.
Alert Tones and Notifications
Alert tones are controlled by settings on the Vocera server. Your device may play any or all of the
following alert tones:
Tone
Meaning
On/Off Network Alert
You just moved out of the range of the wireless network, or you just
moved into the range of your wireless network.
Low Battery Alert
Your battery needs to be recharged.
Text Message Alert
You just received a new text message
Voice Message Alert
You just received a new voice message.
Your device may play any or all of the following reminders:
32
Reminder
Meaning
Text Message Reminder
Plays a tone every 15 minutes until you read or listen to a new text
message.
Voice Message Reminder
Plays a tone every 15 minutes until you listen to a new voice message.
DND Reminder
Plays a tone every 15 minutes to remind you that the badge is in DND
mode.
VOCERA BADGE USER GUIDE
BADGE FEATURES
If you are not receiving an alert tone or reminder that you would find useful, or if you do not
want to be notified of any of the above conditions, ask your system administrator to change the
settings for your device. The system administrator can also set an option to disable all alerts when
your device is in Do Not Disturb mode.
In addition to the alert tones, the badge provides a spoken notification (“Searching for Server”) if
you press the call button when the badge is connected to the network but not connected to the
Vocera Server.
33
VOCERA BADGE USER GUIDE
BADGE FEATURES
34
VOCERA BADGE USER GUIDE
Commands
Learn the voice commands that you can use on the Vocera badge and the smartphone.
• Basic Calling on page 37
• Advanced Commands on page 49
• Optional Commands on page 61
35
VOCERA BADGE USER GUIDE
COMMANDS
36
VOCERA BADGE USER GUIDE
Basic Calling
Your Vocera device provides one-touch communication. To begin any kind of call or to record
or play messages, press the Call button to summon the Vocera Genie. The Genie answers with
a tone, a prompt, or both (depending on the setting that is active for your device) and is then
ready to accept your voice commands. This chapter describes the most-frequently used voice
commands, by category.
Getting Help
The Vocera system can be customized to provide users with a Help command to help users learn
how to use their Vocera devices. For example, the Help prompt could direct users to a Vocera
super user, an administrator, an internal Web site, or a local help desk for assistance.
Action
Recommended Voice Commands
Get help
Help.
Alternative Forms
Note:
If your system does not have a custom Help prompt, when a Vocera user says the "Help"
command the system uses the standard Help prompt: "No help is currently available."
For information on how your Vocera administrator can create a custom Help prompt, see See
xBook_admin_customhelp.
Listening to Messages
You can use the badge or phone to listen to either voice or text messages. When you play a voice
message, you hear the recorded voice of the person who sent it. When you play a text message,
Vocera uses text-to-speech generation to speak the message for you.
Vocera uses the following default settings for message playback:
•
The order in which messages are played is the opposite of the order in which they are
received (most recent message first).
The badge or phone plays urgent messages before standard messages, regardless of the
order in which messages are received.
•
The date and time of the message are not announced.
You can change these default settings in the Announcements tab of the User Console. If you do
not have access to the User Console, your system administrator can change these settings for
you.
If you do not speak the modifying words "voice" and "text" when you play or delete messages,
the Genie assumes you are working with voice messages. Use the following commands to work
with voice messages:
37
VOCERA BADGE USER GUIDE
BASIC CALLING
Action
Recommended Voice Commands
Alternative Forms
Play new (unplayed) voice
messages
Play messages.
Play voice messages.
Play my messages.
Play messages from John Smith.
Play voice messages from
John Smith.
Play my messages from John
Smith.
Play messages from Marketing.
Play voice messages from
Marketing.
Play my messages from
Marketing.
Play old (previously played)
voice messages
Play old messages.
Play old voice messages.
Play my old messages.
Play old messages from John Smith.
Play old voice messages from
John Smith.
Play my old messages from
John Smith.
Play old messages from Marketing.
Play old voice messages from
Marketing.
Play my old messages from
Marketing.
Delete voice messages
Delete all messages.
Delete all voice messages.
Erase all messages.
Erase all voice messages.
Delete all messages from John Smith.
Delete all voice messages from
John Smith.
Erase all messages from John
Smith.
Erase all voice messages from
John Smith.
You must speak the modifying word "text" when you issue commands to play or delete text
messages. You can use the following commands to work with any type of text messages,
regardless of whether they were sent through the User Console or through email:
Action
Recommended Voice Commands
Alternative Forms
Play new (unplayed) text
messages
Play text messages.
Play my text messages.
Play old (previously played) text Play old text messages.
messages
Play my old text messages.
Delete text messages
Erase all text messages.
Delete all text messages
You can also use the "from" modifier to play or delete text messages sent from the User Console,
as shown in the following table:
38
Action
Recommended Voice Commands
Alternative Forms
Play new (unplayed) text
messages sent through the
User Console
Play text messages from John Smith.
Play my text messages from
John Smith.
Play old (unplayed) text
messages sent through the
User Console
Play old text messages from John Smith.
Play my old text messages
from John Smith.
Delete text messages sent
through the User Console
Delete all text messages from John
Smith.
Erase all text messages from
John Smith.
VOCERA BADGE USER GUIDE
BASIC CALLING
Commands You Can Use During Message Play
The following table shows the commands you can use during message playback. In each case,
you press the Call button while the message is being played and say the command. You can end
message play altogether by pressing the Hold/DND button, or by pressing the Call button twice.
Action
Recommended Voice Commands
Alternative Forms
Delete the message you just
played or are in the process of
playing
Delete
Erase
Save the message you just
played or are in the process of
playing
Save
Archive
Play the next message
Next
Skip
Replay the current message
Repeat
Get the time the message was
received
Time stamp
Time
Get the date the message was
received
Date stamp
Date
Cancel message play
Cancel
Goodbye
Logging In and Out
Important: If someone is already logged in to your Vocera device when you receive it,
make sure it is you!
If you use a Vocera device while logged in as someone else, people won't be able to contact you.
Take a look at the screen on the device to make sure it displays your name. If the screen displays
another name, press the Call button and say “Log me out.” Then press the Call button again and
log in by saying or spelling your name when the Genie prompts you.
Action
Recommended Voice Commands
Log in
When prompted by the Genie, say or
spell your first and last name.
Log out
Log me out.
Alternative Forms
Log out.
If your organization shares Vocera devices, make sure you log out when you are finished using
your device. Turning the power off or removing the battery does not log you out—the Genie
remembers you are logged in when the device gains power again.
You can log into the system on only one Vocera device at a time. If you try to log in with a second
device, the Genie reminds you and asks you to confirm if you still want to log in. When you say
Yes, the system logs in your new device and logs out your first Vocera device.
For a description of the possible prompts that the Genie provides at login, see Notification
Prompts on page 87.
Placing and Receiving Calls
Placing and receiving calls are the tasks you perform most frequently with a Vocera device. The
rest of this section shows you how to use voice commands and the buttons on the badge or
phone to perform these basic tasks.
39
VOCERA BADGE USER GUIDE
BASIC CALLING
Calling Other Users
To begin a call, press the Call button, wait for the Genie to answer, and then tell the Genie to "Call
User's Name." If the person you are calling is already on a call, a tone will notify him or her that
someone else is trying to call.
Note:
If you press the Call button and no speech is perceived by the Genie, you will hear a request to
repeat your command. This request is repeated three times. After three tries the call attempt is
ended.
When you call a user who is not available, the call may be forwarded to another user or phone
number. If no forwarding is set, the Genie tells you that person's status and asks if you want to
leave a message. There are four possible status messages: not on the network, not logged in,
busy on another call, and not available.
Action
Recommended Voice Commands
Alternative Forms
Call a user
Call John Smith.
Find John Smith.
Get me John Smith.
Contact John Smith.
Using Speak or Spell
The speak or spell feature allows you to contact users, groups, or address book entries by either
speaking or spelling their names in a voice command. Spelling a name greatly improves speech
recognition because you are effectively uttering many more syllables than when you simply
speak a name. In fact, spellings are so effective that they may work even when they are slightly
incorrect, so don't let past spelling bee experiences scare you away!
In addition to speaking the full name, you can spell either the first name, the last name, or both
names to contact a person. For example, you can use any of the following commands to place a
call to the user or address book entry Jesse Hart:
•
Call Jesse Hart
•
Call J-E-S-S-E
•
Call H-A-R-T
•
Call J-E-S-S-E-H-A-R-T
You must always speak or spell the full name to contact a group, place, or alternate spoken
name. For example, you can use either of the following commands to place a call to the address
book entry Poison Control:
•
Call Poison Control
•
Call P - O - I - S - O - N - C - O - N - T - R - O - L
A qualifier is an additional name, such as a department or a site, that helps to identify the party
you are trying to contact in a voice command. You can use either a spelling or a qualifier in a
voice command, but you cannot use both. In addition, you cannot spell the name of the qualifier
—only the party you are trying to contact.
For example, you can contact Maria Blount in the Imaging department by saying either "Call M A - R - I - A" or "Call Maria in Imaging". You cannot use either "Call M - A - R - I - A in Imaging" or
"Call Maria in I - M - A - G - I - N - G". See Calling with Department Names on page 41 for
more information about using departments.
Note:
Make sure you speak with an even pace and say each letter distinctly when you spell a name.
The Genie hears a spelling as a very long word, and you don't want to trip it up!
40
VOCERA BADGE USER GUIDE
BASIC CALLING
Calling with Department Names
If your system administrator sets up departments, they are a convenient way to contact other
users on the Vocera system. When you use a department in a voice command, Vocera can:
•
Differentiate among users with the same first and last names.
For example, if your site has two users named John Smith, you can issue the voice command
"Call John Smith in Hardware".
•
Identify a Vocera user when you know the first name and department, but not the last name,
of other people at your site.
For example, you can issue the voice command "Call Sue in Hardware".
Action
Recommended Voice Commands
Alternative Forms
Call a user with a department
name
Call John Smith in Hardware.
Find John Smith in Hardware.
Get me John Smith in
Hardware.
Contact John Smith in
Hardware.
Call a user with first name and Call Sue in Hardware.
department
Find Sue in Hardware.
Get me Sue in Hardware.
Contact Sue in Hardware.
Calling a Group Member
The system administrator may create groups of Vocera users and provide a list of groups for you
to use in commands. When you call a group, you are actually calling an available member of that
group, not everyone in the group. The Vocera server determines which member to try first, based
on the ordering method the system administrator or group manager chooses.
Action
Recommended Voice Commands
Alternative Forms
Call a group member
Call Tech Support.
Find Tech Support.
Get me Tech Support.
Contact Tech Support.
To call a member of a group:
1. Press the Call button.
2. Wait for the Genie to answer.
3. Tell the Genie to "Call the Group's name."
The Vocera server searches for an available member of the group. If no one in the group is
available, you will either be prompted to leave a message (which will be sent to all members
of the group) or your call will be forwarded, depending on the way the system administrator or
group manager has set up the group.
Training the Genie
If the Genie has difficulty understanding your speech, don't get frustrated—you can train the
Genie to recognize the way you say names and commands. The Genie can learn the names
of people, groups, and locations as well as most commands. You can also train the Genie to
recognize a nickname, if that is the way you always call a person you know.
When you train the Genie to learn a name, you are prompted to spell the name. If you change
your mind, you can use the "Unlearn a name" command to delete it. The Genie will prompt you
for the necessary information.
The following table lists all the commands you can use to train the Genie:
41
VOCERA BADGE USER GUIDE
BASIC CALLING
Action
Recommended Voice Commands
Alternative Forms
Train the Genie to recognize
the way you say a name
Learn name.
Learn a name.
Learn group name.
Learn a group name.
Learn address book name.
Learn an address book name.
Learn location name.
Learn a location name.
Unlearn name.
Unlearn a name.
Unlearn group name.
Unlearn a group name.
Unlearn address book name.
Unlearn an address book
name.
Unlearn location name.
Unlearn a location name.
Delete a learned name
Train the Genie to recognize
the way you say common
commands
Learn commands.
Train the Genie to recognize
the way you say other
commands
Learn more commands.
Delete all your learned
commands
Unlearn commands.
To train the Genie to learn a name:
1. Press the Call button, wait for the Genie to answer, and then say "Learn name." You can also
say "Learn group name" or "Learn location name" to train the Genie for other names.
2. When prompted, spell either the first or last name of the individual. The Genie prompts you to
spell the group or location for other types of names.
If more than one person, group, or location has the name that you spell, the Genie speaks
each name, asking you to identify the one you want.
3. When prompted, say the name or nickname the way you always do.
The Genie asks you to repeat the name several times, then tells you, “OK, I've learned the
name.”
To train the Genie to learn commands:
When you train the Genie to learn the way you say commands, the Genie prompts you to record
a short list of the most common commands, as well as keywords such as Yes, No, and the
numbers zero through nine. You can press the Call button to skip through commands in the
list, or you can quit at any time by pressing the Hold/DND button. When you quit, the Genie
remembers the commands it has already learned, and it gives you the option to skip these
commands if you continue some other time.
1. Press the Call button, wait for the Genie to answer, and then say "Learn commands."
The Genie reminds you that it will take a few minutes to learn commands, and then it prompts
you to speak the first command.
Note:
To train the Genie to learn commands that are used less frequently, say "Learn more
commands."
2. Do either of the following:
•
Say the name of the command the way you always do.
The Genie asks you to repeat the command several times, then prompts you to speak the
next command.
•
Press the Call button.
The Genie skips that command and prompts you to speak the next command.
42
VOCERA BADGE USER GUIDE
BASIC CALLING
3. Continue through the list by saying each command to train the Genie or skipping it with the
Call button.
4. Quit at any time by pressing the Hold/DND button.
The Genie tells you it is quitting and remembers the commands it has learned.
To train the Genie to learn commands again:
If you use Learn Commands again at a later time, the Genie can automatically skip commands it
has already learned. The Genie also lets you manually skip through the command list so you can
re-record specific commands. For example, if the Genie didn't learn certain commands properly
during a previous training session, you can rerecord just those specific commands.
1. Press the Call button, wait for the Genie to answer, and then say "Learn commands."
2. When the Genie asks if you want to skip over the commands it has already learned, do either
of the following:
•
Say "Yes" to have the Genie automatically skip commands you have recorded.
The Genie prompts you to record only commands it has not already learned.
•
Say "No" so you can manually skip commands or record all of them again.
The Genie prompts you to record each command, starting at the beginning of the list.
3. Use the Call button to skip through the list, recording or re-recording commands.
If you skip a command you have already recorded, it is not erased.
4. Quit at any time by pressing the Hold/DND button.
The Genie tells you it is quitting and remembers the commands it has learned.
Answering a Call
When someone calls your Vocera device, you will hear a tone. If you have a badge, the Genie
may ask if you want to talk to the caller. The ring tones for a badge and a phone are different.
When you reject a call, the caller will be prompted to leave a message or forwarded to a
destination you have chosen. See Forwarding Your Calls on page 52.
If Auto Answer for Incoming Calls is enabled for your Vocera device, all of your calls will
be connected immediately, without any action on your part. See Using the Auto Answer
Commands on page 47.
Note:
Calls will not be put through if you told the Genie to block calls or you put your badge or phone in
Do Not Disturb mode. (See Using Do Not Disturb on page 45 and Blocking and Accepting
Calls on page 49 .)
To accept a call on a badge:
Do either of the following:
•
Answer Yes.
•
Press the Call button.
To reject a call on a badge:
Do either of the following:
•
Answer No.
•
Press the Hold/DND button.
Ending a Call
Either party can end a call. If the other party ends the call, you will be disconnected automatically.
43
VOCERA BADGE USER GUIDE
BASIC CALLING
To end a call:
Press the Call button.
Using Buttons to Answer "Yes" or "No"
When a Genie prompt requires a "yes" or "no" answer (for example, to confirm that you want to
send a message), you can say your response or you can press a button to respond.
To answer Yes:
Press the Call button.
To answer No:
Press the Hold/DND button.
Call Waiting
If you hear a call-waiting tone during a call, it means that someone is trying to call you. The name
of the person calling you will flash on your badge or phone display.
To accept a waiting call:
1. Press the Call button.
Vocera puts the first call on hold and connects the second call.
2. When you are done speaking, press the Call button again.
Vocera ends the second call and returns to the original call.
To refuse a waiting call:
Do either of the following:
•
Press the Hold/DND button.
•
Ignore it.
If possible, use the DND button to refuse the call and cancel the call waiting tone
immediately.
Vocera treats the second call as an unanswered call. The caller is either prompted to leave
a message or forwarded to a destination you have chosen. See Forwarding Your Calls on
page 52.
Putting a Caller on Hold and Releasing the Hold
When a call is on hold, you can press the Call button, and then call another badge or phone,
send a message, or give the Genie any other authorized command when the Genie answers.
Note:
If you put a call on hold on a Vocera smartphone, you cannot use the keypad to dial an extension
to place another call. However, you can press the Call button and use a Genie command ("Dial
extension" or "Dial an outside number") to dial a number.
To put a badge call on hold:
Press the Hold/DND button on the top of the badge.
The indicator light on the Hold/DND button blinks.
To reconnect to a call on hold:
Press the Hold/DND button again.
On the badge, the indicator light on the Hold/DND button stops blinking. On the smartphone,
the DND icon disappears from the top of the screen.
44
VOCERA BADGE USER GUIDE
BASIC CALLING
Using Do Not Disturb
There may be times when it is inconvenient for you to receive calls and message notifications
from the Genie (when you are attending a meeting, for example). The best way to block calls
temporarily is to press the Hold/DND button. When you are ready to resume accepting calls,
press the Hold/DND button again.
On a badge, a light at the top of your badge flashes yellow to remind you that you are in Do Not
Disturb (DND) mode. Also, your badge or phone will beep every 15 minutes to remind you, unless
your system administrator turns off this setting.
When you put the badge or phone in DND mode, some calls may still be put through. VIP
buddies or a person with VIP status can optionally interrupt DND mode, and an urgent call is
always connected.
The Genie tells VIP buddies and callers who have VIP Status that you are not accepting calls
right now, and asks them "Do you want me to break through?" If they confirm, the Genie calls
your Vocera device. (VIP Status is a permission granted by the system administrator.)
Urgent calls and urgent broadcasts always break into DND mode — you do not get the
opportunity to reject them. The system administrator must grant a user permission to make
urgent calls and broadcasts.
To block calls using voice commands, see Blocking and Accepting Calls on page 49.
Reading Text Messages
You can read three kinds of text messages on the display of your Vocera device:
•
Text messages. Vocera smartphone users can send text messages to other Vocera users.
Vocera Messaging Interface (VMI) applications that interface with other systems, such as
nurse call systems, can also send text messages to Vocera devices.
•
Email messages. People inside and outside the Vocera system can send text messages to
your Vocera device from their email programs. See Sending Text Messages to Vocera
Devices on page 71.
•
User Console messages. Users can send these text messages from the Vocera User
Console. See The User Console on page 79.
To read text messages on the badge display:
1. Hold the badge so that the display screen is visible.
2. Press the Select button once to see the Messages icon.
3. Press the Select button to display a list of message subjects, one subject per line. On a
B3000n or B3000 badge, the subject line for only one message is shown at a time. The
newest messages are listed first.
If the message was sent from an email account, the subject line displays the first 12 or 13
characters of the message.
4. Use the Up and Down buttons to scroll through the list of messages until you see the
message you want to read.
5. Press the Select button to view the selected message.
The badge displays the body of the message, the sender's name or email address, and
the date and time the message was received by the Vocera server. Use the Up and Down
buttons to scroll through the message, if necessary.
Note:
If a text message appears to be incomplete, someone may have sent you an email message
longer than the character limit for your device.
6. When you finish reading the message, press the Select button to see this menu of message
options:
45
VOCERA BADGE USER GUIDE
BASIC CALLING
•
PLAY uses text-to-speech generation to speak the message for you.
•
TO NEXT MSG skips to the next message in the list.
•
DELETE MSG erases the message from the badge memory and from the Vocera server.
•
SAVE MSG saves the message and prevents it from being automatically deleted. You are
limited to 20 text messages at a time, and you can save up to 10 of these messages.
•
UNSAVE MSG allows the message to be automatically deleted.
•
BACK TO LIST returns to the list of text messages, where you can select another
message.
•
EXIT MENU returns to the main screen.
Note:
You can discontinue reading messages and return to the main screen at any time by
pressing and holding the Select button until the badge beeps.
To read the most recent text message quickly on a badge:
Press the Select button three times.
Recording Names and Greetings
To allow your callers to hear your name in your own voice, and to enable callers to hear a
personal greeting when they leave messages, use the following voice commands to record your
name and to record, play, and erase your greeting.
Action
Recommended Voice Commands
Alternative Forms
Record your name
Record name.
Record my name.
Record, play back, or erase
your greeting
Record greeting.
Record my greeting.
Play back greeting.
Play back my greeting.
Erase greeting.
Erase my greeting.
Sending Voice and Email Messages
This section describes how to send voice and email messages from your badge .
Sending a Voice Message
You can send voice messages to individual users, or you can send messages to all members of a
group simultaneously. You can also specify that the message is urgent. By default, the maximum
length of each message is one minute, although your system administrator can set it as high as
three minutes.
If you send an urgent message, it automatically breaks through to all recipients, regardless of
what they are doing at the time. See Issuing Urgent Commands on page 53.
The following table shows the commands for recording voice messages:
46
Action
Recommended Voice Commands
Alternative Forms
Send a message to a user
Record a message for John Smith.
Send a message to John
Smith.
Send a message to the
members of a group
Record a message for Tech Support.
Send a message to Tech
Support.
Send an urgent message to a
user
Record an urgent message for John
Smith.
Send an urgent message to
John Smith.
Send an urgent message to
the members of a group
Record an urgent message for Tech
Support.
Send an urgent message to
Tech Support.
VOCERA BADGE USER GUIDE
BASIC CALLING
Sending an Email Message
You can also send a voice message from your badge or phone to the email address of any badge
user, group, outside buddy, or address book entry. Vocera sends your message as a .WAV
sound file that is attached to a generic text email message. The recipient can play the message
by using Windows Media Player or any other Windows utility that can play .WAV files.
For example, suppose you want to use your Vocera device to send a message to a travelling
colleague who is reachable only by email. You can send a voice email to your colleague. His or
her email reply automatically appears on your badge as soon as it is received.
The following table shows you the commands for sending a voice message from a Vocera device
to an email address:
Action
Recommended Voice Commands
Send a voice email message to Send an email message to John Smith.
a user, group, outside buddy,
or address book entry
Alternative Forms
Record an email message for
John Smith.
Leave an email message for
John Smith.
When you send a voice email message to a user, outside buddy, or address book entry, the
message is sent to the address stored for that person on the Vocera server. If you send the email
to a group, the message is sent to all members of the group.
Note:
If you attempt to send a message to a user who does not have an email address, the Genie
notifies you and cancels the message. If you attempt to send a message to a group, and a group
member does not have an email address, the Genie notifies you and asks if you want to send the
message to the members who have email addresses.
Using the Welcome Tutorial on the Badge
Even if you've had a training session in the use of the badge, you may find it hard to remember
the basics that seemed so simple in the classroom. The Genie provides a brief and witty welcome
tutorial to bring you up to speed in badge use. The tutorial is easy to use, and it covers enough of
the basics to help your experience with the badge be a positive one.
During the tutorial, the Genie describes how to use the badge, records your name, and shows
you how to make a call. You can end the tutorial at any time by pressing the Hold/DND button.
You can play the tutorial as many times as you want, or you can return at a later time to the
section that records commands.
Action
Recommended Voice Commands
Alternative Forms
Listen to the welcome tutorial
Play Welcome Tutorial.
Play Welcome.
Note:
Although the smartphone allows you to play the badge tutorial, the information is specific to a
badge and therefore may not help you learn how to use the phone.
Using Voice Commands to Set Device Properties
A few voice commands let you set properties that control the behavior of your Vocera device. The
system administrator sets default values for these properties. You can change them through the
User Console or by using voice commands.
Using the Auto Answer Commands
The Auto Answer property lets you specify whether the badge or phone automatically answers
incoming calls or whether it asks if you can take a call before connecting it.
47
VOCERA BADGE USER GUIDE
BASIC CALLING
•
If Auto Answer is turned on, the badge or phone automatically connects all incoming calls
immediately, without asking if you want to take the call. If all calls need to be connected
quickly, you can enable this feature.
•
If Auto Answer is turned off, the Genie announces the name of the caller before connecting an
incoming call.
Use the following commands to control the Auto Answer property:
Action
Recommended Voice Commands
Connect incoming calls
immediately
Turn auto answer on.
Ask before connecting
incoming calls
Turn auto answer off.
Alternative Forms
Using the Announce through Speaker Commands
When you use a headset (or badge with a managed lanyard), the badge automatically plays all
audio through it by default. Consequently, if you don't wear your headset all the time, you may
not hear an incoming call or message announcement, and you may not know that someone is
trying to contact you.
The Announce through Speaker property lets you customize that behavior:
•
When the Announce Through Speaker property is enabled, the badge provides call or
message announcements through both the device speaker and the headset. These dual
announcements ensure that you will always be notified of an incoming call, even if your
headset is temporarily off. After accepting the call, the audio is through the headset only.
•
If Announce through Speaker is turned off, the device plays both the announcement as well
as the call or message through the headset.
If you turn on Announce through Speaker, you can leave your headset plugged in, and simply put
it on to communicate after you hear the announcement.
When your headset is not plugged in, all calls, messages, and announcements play through the
speaker, as usual, regardless of the Announce through Speaker setting.
Use the following commands to control the Announce through Speaker property:
Action
Recommended Voice Commands
Play announcements through
badge speaker when headset
plugged in
Turn announce through speaker on.
Alternative Forms
Play announcements through
Turn announce through speaker off.
headset when headset plugged
in
48
VOCERA BADGE USER GUIDE
Advanced Commands
Some commands require special Vocera permissions or are a little more complex than the
commands described in Basic Calling on page 37. This chapter describes these commands.
The commands are grouped by category. When a command requires special permission, it
is marked by an asterisk (*) in the description. Your system administrator enables or disables
permissions for each user. If you do not have permission to use a command that requires one,
the Genie will tell you.
Blocking and Accepting Calls
You can use the following voice commands to block or accept calls. Some of these commands
offer more flexibility than the comprehensive blocking provided by the Hold/DND button.
Action
Recommended Voice Commands
Alternative Forms
Block calls *
Block all calls.
Hold all calls.
Block all calls from John Smith.
Hold all calls from John Smith.
Block all calls except from John Smith.
Hold all calls except from John
Smith.
Accept all calls.
Take all calls.
Accept all calls from John Smith.
Take all calls from John Smith.
Accept all calls except from John Smith.
Take all calls except from
John Smith.
Who is blocked?
Whose calls are blocked?
Accept calls *
Find out who is currently
blocked from calling your
badge or phone *
When you activate call blocking, some calls may still be put through. VIP buddies or a person
with VIP status can optionally break through, and an urgent call or urgent broadcast is always
connected.
If you are blocking calls, the Genie tells VIP buddies and callers who have VIP Status that you
are not accepting calls right now, and asks them "Do you want me to break through?" If they
confirm, the Genie calls your badge or phone and asks if you want to take the call. (VIP Status is
a permission granted by the system administrator.)
Urgent calls and broadcasts always break through — you do not get the opportunity to
reject them. The system administrator must grant a user permission to make urgent calls and
broadcasts.
Note:
You must have a special permission to issue block and accept call commands.
Broadcasting to a Group
The broadcast feature lets you quickly make an announcement to an entire group. Broadcasting
is different than calling a group:
49
VOCERA BADGE USER GUIDE
ADVANCED COMMANDS
•
Broadcasting simultaneously contacts everyone in a group who is online and available. A
broadcast is not recorded for members who are offline or unavailable.
•
Calling a group connects you to the first available member in a group.
Recipients of a broadcast may cancel it by pressing the Call button during the broadcast.
Recipients may also respond to everyone in the broadcast group by pressing and holding the Call
button before the broadcast ends.
The following table summarizes the commands you use to communicate in a broadcast:
Action
Recommended Voice Commands
Initiate a broadcast to a group
Broadcast to Tech Support.
Cancel a broadcast
Press the Hold/DND button while listening to the broadcast.
Reply to everyone
1. Press and hold the Call button before the broadcast ends.
•
If it is OK to talk, you hear a beep. Other users also hear a
beep to indicate that a reply is starting.
• If somebody else has already started to reply, you hear a chirp.
2. Begin speaking.
Everyone in the broadcast group hears you immediately.
3. When finished, release the Call button.
Everyone in the broadcast group hears a chirp, letting them
know they can now reply.
You cannot initiate a broadcast to a group that is already receiving one. The Genie prevents you
from starting the second broadcast, but it allows you to join the broadcast in progress (if you
are a member of that group), or it tells you to try later (if you are not a member of that group). An
urgent broadcast to a group that is already receiving a broadcast will always break in.
If you are already listening to one broadcast when someone attempts to include you in another
broadcast, you receive the call waiting tone. Similarly, you receive the call waiting tone when
someone calls you while you are receiving a broadcast. See Call Waiting on page 44.
Summoning Help in an Emergency
If your system administrator sets up an emergency broadcast group, you can quickly summon
help in an emergency.
Using this feature initiates an urgent broadcast to this special group. Everyone in the emergency
broadcast group hears you immediately. Unlike other broadcast commands, this feature does not
require any special permissions.
Like an ordinary broadcast, you can press the Call button to end the emergency broadcast, and
other users can reply to everyone by pressing and holding the Call button before the broadcast
ends.
Note:
Because this feature initiates an urgent broadcast, it interrupts any other calls or broadcasts that
are in progress. See Issuing Urgent Commands on page 53.
To initiate an emergency broadcast:
1. Click the Call button twice.
2. When you hear the chime, start talking.
Calling Telephone Numbers
If the Vocera Telephony Solution Software is installed on your system, you can ask the Genie to
call telephone numbers. Separate permissions are required to make calls to in-house extensions,
local numbers, and long-distance numbers.
50
VOCERA BADGE USER GUIDE
ADVANCED COMMANDS
The following commands are available:
Action
Recommended Voice Commands
Call an extension *
Dial extension 5120.
Transfer a call to a desk
extension *
Transfer to extension 5120.
Call a local or long distance
telephone number *
Dial an outside number.
Alternative Forms
Call an outside number.
Note:
You cannot use “Get me an outside line” as an alternate form of “Dial an outside number.” This
alternate command has been removed because it interferes with the “Get me John Smith“
command.
Use the same command to make local and long distance calls. When the Genie prompts you for
the number, say both the area code and the phone number, even when calling a local number. If
the area code you say matches the local area code or toll-free area codes set up by your system
administrator, the call will be considered local.
You cannot place an international call by speaking a series of digits. However, you can specify an
international number for a buddy or an address book entry, then use the corresponding name in a
voice command. For example, if you specify an international phone number for an address book
entry named German Office, you could place a call by saying, "Call German Office."
The Genie understands numbers, including variations of a number. For example, "Dial extension
four one zero zero," "Dial extension four one oh oh," or "Dial extension forty one hundred" are all
recognized as commands to dial 4100. The Genie also recognizes "double", "triple", "treble", and
"naught". The Genie does not let you say alphabetical characters in a dialing command, such as
"1–800–VOC–ERA1".
Calling an Address Book Entry or Buddy
The Vocera system provides an address book for the names and phone numbers of people who
are not Vocera users. Your system administrator sets up and maintains this address book, but all
users can access the names of people and places it contains from their Vocera devices.
For example, if Vocera users frequently need to contact local businesses, your Vocera
administrator can enter the business names and phone numbers in the address book. Then,
getting a price quotation from Northwestern Hardware can be as simple as using a badge or
phone to say "Call Northwestern."
If you have access to the User Console, you can also set up a private address book of Outside
Buddies. Your buddy list contains the names, nicknames, and contact information for friends
who are not Vocera users. For example, if you set up My Mom as an outside buddy, you can
say, "Call My Mom" to dial her phone number. See the Vocera User Console Guide for complete
information about setting up buddies.
Vocera requires you to have separate permissions to call toll and toll-free phone numbers. You
need one or both of these permissions to contact names in your private address book. You do
not need any special permissions to contact a person or place in the system address book.
In addition to the Call command, you can use address book entries and buddies in the following
voice commands:
51
•
Conference. See Placing a Three-Way Conference Call on page 56.
•
Invite. See Placing a Three-Way Conference Call on page 56.
•
Send Voice Email. See Sending an Email Message on page 47.
VOCERA BADGE USER GUIDE
ADVANCED COMMANDS
Action
Recommended Voice Commands
Alternative Forms
Call an address book entry *
Call Poison Control.
Find Poison Control.
Get me Poison Control.
Contact Poison Control.
Call an outside buddy *
Call My Mom.
Find My Mom.
Get me My Mom.
Contact My Mom.
Forwarding Your Calls
When you cannot answer a call for any reason, or when you block all calls or put your badge
or phone in Do Not Disturb mode, your caller is usually prompted to leave a message. As an
alternative, you can also instruct the Genie to forward your calls to another user, to a group, or if
telephony integration is installed on your system, to a phone number.
When you tell the Genie to forward your calls, you will be prompted to choose the conditions
under which calls are forwarded. The choices are:
•
All—Your badge or phone does not play a ring tone when you receive a call, and every call is
forwarded to the user or group you specified.
•
Unanswered—Your badge or phone will still receive calls. Only the calls that you do not
answer will be forwarded according to your instructions.
•
Offline—Calls are forwarded when you are logged out or when your badge or phone is out of
range of the wireless network.
The following table summarizes the commands for forwarding your calls:
Action
Recommended Voice Commands
Alternative Forms
Forward calls to a phone
number in your profile *
Forward my calls to my desk phone.
Forward calls to my desk
phone.
Forward my calls to my cell phone.
Forward my calls to my home phone.
Forward my calls to my company voice
mail.
Forward calls to my mobile
phone.
Forward calls to my home
phone.
Forward calls to my voice mail.
Forward to an internal
extension *
Forward my calls to extension 3425 .
Forward to extension 3425 .
Forward to an outside
number *
Forward my calls to an outside number.
Forward to an outside number.
Forward my calls to another number.
Forward to another number.
Forward to another user or to a Forward my calls to John Smith.
group *
Forward my calls to Sales.
Forward calls to John Smith.
Stop calls from forwarding *
Stop forwarding calls.
Stop forwarding.
Forward calls to Sales.
Note:
Your system administrator must grant you permission to forward calls. If you attempt to issue
these commands without the proper permissions, the Genie will remind you.
Getting Other Information
You can use any of the following commands to get various kinds of information:
52
VOCERA BADGE USER GUIDE
ADVANCED COMMANDS
Action
Recommended Voice Commands
Alternative Forms
Find out who called or left
a message while you were
unavailable (if you have Missed
Call Notification turned off)
Who called?
Who called me?
Find out who is logged in to the Who am I logged in as?
badge or phone
Find out the current time and
date
Who am I?
What time is it?
Issuing Urgent Commands
If the system administrator has granted you the required permission on the Vocera server, you
can issue an Urgent command that automatically breaks through to all recipients, regardless of
what they are doing at the time.
You can make any of the following commands urgent:
•
Call
•
Broadcast
•
Conference
•
Invite
Urgent commands are powerful—they break through to recipients even if they are in Do Not
Disturb mode, are blocking calls, are forwarding all their calls, or are in the middle of another call
or three-way conference. The badge or phone announces an urgent call or broadcast with a
special ring tone, and it is automatically answered, even if the recipient has auto-answering turned
off. See Using the Auto Answer Commands on page 47.
The following table shows you how to issue urgent commands.
Action
Recommended Voice Commands
Alternative Forms
Place an urgent call *
Urgently call Yukio Nakamura.
Urgent call to Yukio Nakamura.
Urgent call Yukio Nakamura.
Issue an urgent broadcast *
Urgently broadcast to Managers.
Initiate an urgent three-way
conference call. *
Urgently conference James Madison and Urgent conference James
Mary Lamb.
Madison and Mary Lamb.
Urgently add another party to a Press the Hold/DND button to put your
call *
call on hold. Press the Call button to
summon the Genie and say either of the
following:
• Urgently invite Robin Hood.
• Urgently call Robin Hood.
Urgent broadcast to Managers.
Urgent invite Robin Hood.
Urgent call Robin Hood.
Dialing a Phone Number to Urgently Broadcast to a Group
Using a Vocera Smartphone, a user can dial the prefix for urgent broadcasts (666 by default)
followed by a group's telephone extension to make an urgent broadcast to a group of Vocera
users. This DTMF method of initiating an urgent broadcast is faster and it bypasses the Genie,
thus avoiding potential speech recognition problems. This feature is also available if you access
the Genie from a standard phone (instead of a Vocera Smartphone) by calling the Vocera hunt
number.
For example, if the prefix for urgent broadcasts is 666 and the extension for the Charge Nurse
group is 5800, you could send an urgent broadcast to the Charge Nurse group by dialing
6665800 and then pressing
Note:
The prefix for urgent broadcasts is configurable. Check with your Vocera administrator for the
prefix used by your Vocera system.
53
VOCERA BADGE USER GUIDE
ADVANCED COMMANDS
Joining or Leaving a Group
If the system administrator has granted you the required permission on the Vocera server, you
can use voice commands to add yourself to or remove yourself from a group.
Note:
Group managers also have the ability to add members to a group and remove them. See
Commands for Group Managers on page 69.
Use the following voice commands to add yourself to or remove yourself from a group:
Description
Recommended Voice Commands
Add yourself to a group *
Add me to Technical Support.
Add yourself to multiple
groups *
Add me to multiple groups.
Remove yourself from a
group *
Remove me from Technical Support.
Remove yourself from multiple
groups *
Remove me from multiple groups.
Version
Vocera 4.1 GA or later
Each time you hear a tone, say the name
of a group to which you want to be
added. When you are finished, press the
Call button.
Vocera 4.1 GA or later
Each time you hear a tone, say the name
of a group from which you want to be
removed. When you are finished, press
the Call button.
You can also find out whether you or other Vocera users are members of groups by asking the
Genie:
Description
Recommended Voice Commands
Alternative Forms
Find the groups to which you
belong
What groups am I in?
What groups do I belong to?
Find out who is in a particular
group
Who is in Technical Support?
What groups am I a member
of?
Locating a Vocera User or Group Member
To find a Vocera user or group member in your location or in neighboring locations, press the Call
button and tell the Genie to "Locate nearest User" or "Locate nearest member of Group name."
To locate a Vocera user or group member at a different site, you must first connect to that
site using the "Connect to Site" command. After you are connected to the site, use one of the
"Locate" voice commands.
Important:
The voice command Find ("Find John Smith" for example) will call the user or group.
54
VOCERA BADGE USER GUIDE
ADVANCED COMMANDS
Action
Recommended Voice Commands
Locate another user or group
member *
Where is John Smith?
Alternative Forms
Locate John Smith?
Locate nearest member of Tech
Support?
Locate closest member of Tech
Support?
Find out your current location *
Where am I?
Find out the current location of
another user *
Where is John Smith?
Find a group member near a
certain location *
Locate a member of Tech Support near
The Cafeteria.
Navigating IVR Phone Trees with a Badge
An IVR (Interactive Voice Response) tree is an automated system that gathers information and
routes incoming telephone calls without human interaction. These systems typically require you to
use a combination of voice and keypad touch-tones to answer questions about the reason you
are calling.
For example, many airlines require you to use an IVR tree if you call them for flight arrival and
departure information. Such a tree may tell you to "Press 1 for arrivals or 2 for departures", then
tell you to enter a flight number using the telephone keypad.
You can use the badge to navigate an IVR tree and enter touch-tone responses, even though it
doesn't have a keypad. Any time you are using the badge in a call, clicking the Hold/DND button
twice in rapid succession (double-clicking) places the badge in a special “touch-tone” mode,
where you can speak the digits.
Note: The Vocera smartphone has a keypad that you can use to enter IVR responses.
You may say up to ten digits, letters, or special characters, as described in Possible TouchTone Responses on page 55. Say all responses one-at-a-time. For example, say “One Zero
Zero”, not “One Hundred”.
To use a badge to interact with an IVR tree:
1. When the IVR system prompts you to enter a number, double-click the Hold/DND button.
The badge beeps to indicate that it is ready for you to respond.
2. Speak the number at a steady pace, one digit at a time.
The Vocera Genie responds by asking you to confirm the number, and then beeping to
indicate that it is ready for you to respond.
3. Say “Yes” to confirm or “No” to try again. You can also use the Call button for “Yes” or the
Hold/DND button for “No”, as in other Genie interactions.
When you confirm, the badge sends a touch tone for each spoken digit to the IVR system,
and the IVR system continues asking you questions.
4. If the IVR tree asks for a spoken response at any time, just speak to it as you would during
any badge call, without double-clicking.
The IVR system hears your response and acts accordingly.
Possible Touch-Tone Responses
IVR systems often require you to press the pound (#) or star (*) key during an interaction. In
addition, telephones in some countries have a few alphabetical keys without numbers that you
may have to use. The following table lists the digits, letters and special characters you can speak
in touch tone mode.
55
VOCERA BADGE USER GUIDE
ADVANCED COMMANDS
Supported Characters
How to Speak Them
The digits 0 through 9.
Say “Zero”, not “Oh” or “Naught”. Speak only single digits; do not use
“Double” or “Treble”.
The letters A through D.
Speak “Ay”, “Bee”, “See”, or “Dee”.
Do either of the following:
•
•
In the US or Canada, say “Pound” or “Sharp”.
In the UK, Australia, or New Zealand, say “Pound”, “Sharp”, or
“Hash”.
Say “Star”, not “Asterisk”.
Placing a Three-Way Conference Call
You can use your badge or phone to set up a three-way conference call with two other Vocera
users (three parties total, including yourself).
To begin a three-way conference call, you use the Conference voice command, and then say
the names of the other Vocera users whom you want to participate in the call. For example,
"Conference James Madison and Mary Lamb."
You can also change any two-party call into a three-way conference call by adding another party.
You can do this in either an unsupervised or supervised way. The following sections describe
each method.
Unsupervised Conferencing
You can add another party to an existing call without speaking to him or her first.
To add a third person to a call:
1. While on a two-party call, press the Hold/DND button.
2. Wait for the Genie to confirm that your current call is on hold, and then press the Call button.
3. Say Invite New Person's First and Last Names. (For example: "Invite George Washington.")
If the person you want to add answers, all parties are then connected in a three-way
conference call automatically.
Supervised Conferencing
You can speak to a new person before adding him or her to a three-way conference call or, as an
alternative, you can switch between the new person and a call in progress.
The following table summarizes your conference call options.
56
VOCERA BADGE USER GUIDE
ADVANCED COMMANDS
Action
Recommended Voice Commands
Initiate a conference call
Conference James Madison and Mary Lamb.
Add another party to a call
(unsupervised method)
1. Press the Hold/DND button to put your call on hold.
2. Press the Call button to summon the Genie and say: Invite Robin
Hood.
Add another party to a call
(supervised method)
1. Press the Hold/DND button to put your call on hold.
2. Press the Call button to summon the Genie and say: Call Robin
Hood. Your device connects to the new party.
3. After speaking with the new party, press the Hold/DND button.
When the Genie asks if you want to conference the parties, do
either or the following:
•
•
Answer "Yes" to create a three-way conference call between
you and the other two parties.
Answer "No" to place the new party on hold while you speak
with the original caller.
Switch between an active call and
a call on hold
Press the Hold/DND button.
End a conversation and return to
the other party
Press the Call button while talking to the person you want to
disconnect.
To talk with a third person:
1. While on a two-party call, press the Hold/DND button.
2. Wait for the Genie to confirm that your first call is on hold, and then press the Call button.
3. Say Call New Party's First and Last Names.
4. When you finish speaking to the new party, press the Hold/DND button.
The Genie asks if you want to conference the parties.
5. Answer in either of the following ways:
•
Say "Yes" to create a three-way conference call between you and the other two parties.
•
Say "No" to place the new party on hold while you speak with the original caller.
6. If you placed one call on hold, you can optionally press the Hold/DND button at any time to
switch between the original caller and the new party.
Each time, the Genie asks if you want that party to join your existing call.
7. To end a call, press the Call button.
Either of the following situations occurs:
•
If the calls are conferenced together, your device hangs up and the other two parties may
continue to talk or hang up also.
•
If one call is on hold, the party you were speaking with is disconnected and your device
returns to the other call.
Redialing Phone Numbers
Your Vocera device can redial the last phone number it called as a result of any of the following
actions:
•
Calling an extension or outside phone number
•
Transferring a call from a Vocera device to an extension
•
Sending a numeric page
Use the following voice command to redial a phone number:
57
Action
Recommended Voice Commands
Redial the last phone number
you called
Redial number.
Alternative Forms
VOCERA BADGE USER GUIDE
ADVANCED COMMANDS
Redialing can save you time when you have to call the same number successively. For example,
the first time you call a long distance number you must issue the command “Dial an outside
number,” then state the full telephone number that you want to call. If you want to call that same
number again, and you have not made other phone calls since then, you can simply issue the
command, “Redial number.”
Sending and Receiving Numeric Pages
If the Vocera Telephony Solution Software is installed on your system, you can use a voice
command to send a numeric page. Vocera sends the recipient's pager a call-back number that
allows that person to return a call directly to your Vocera device.
You can send a page to anyone in the Vocera system by using his or her name. For example, if
Dr. Randolph is a Vocera user, personal contact (or buddy), or person in the address book, you
can speak the command “Page Dr. Randolph” to send a numeric page.
Additional voice commands let you use a Vocera device to send a numeric page to any arbitrary
number. If you dial full 7- or 10-digit numbers to send a page in your environment, issue the
command, “Page an outside number.” When the Genie prompts you for the number of the pager,
say the area code and the phone number, even when calling a local number. If the area code
matches your local area code or a toll-free area code set up by your system administrator, the call
will be considered local.
Some environments provide a paging service that allows employees to send internal pages using
only a few digits, similar to the way they call internal extensions. Vocera lets you send pages to
these numbers directly. For example, to send a page to the internal number 3964, you speak the
command “Page number 3964.”
The Genie understands common variations of numbers. For example, “four one zero zero,” “four
one oh oh,” and “forty one hundred” are all recognized as acceptable variations of 4100. The
Genie does not recognize commands to dial letters (for example, 1 – 800 – VOC – ERA1).
The following table summarizes the voice commands you use to send a numeric page:
Action
Recommended Voice Commands
Send a page to a Vocera user,
buddy, or address book entry
Page Tom Mailer.
Send a page to a Vocera group Page Tech Support.
Send a page to an outside
number
Page an outside number.
Send a page to an internal
number
Page number 3964.
Version
Vocera 4.1 GA or later
When you send someone a page, Vocera dials the pager number, pauses briefly, and then
passes the pager the telephone number of the Vocera system as well as your extension. The
pager displays the Vocera system number and the extension.
Note:
By default, the extension is your Vocera extension, a virtual extension that the Vocera
administrator assigns to you to enable the callback feature. You do not have to learn the Vocera
extension; it is for internal purposes only. If you have not been assigned a Vocera extension, your
desk extension is used instead.
The person who is paged returns the call by dialing the Vocera system number, and then entering
your extension at the system's Genie prompt. Vocera then automatically connects the return call
directly to your Vocera device, not to your extension.
Vocera requires you to have separate permissions to call toll and toll-free phone numbers. You
need one or both of these permissions to send a page to names in your buddy list. You do not
need any special permissions to page a Vocera user or a person in the system address book.
58
VOCERA BADGE USER GUIDE
ADVANCED COMMANDS
You also need permission to have a pager number. If you have a pager number, use the following
voice commands to specify whether you want Vocera users to be able to send you pages:
Action
Recommended Voice Commands
Alternative Forms
Allow Vocera users to send you Enable pages.
numeric pages *
Stop receiving numeric pages
from Vocera users *
Disable pages.
In addition to using the voice commands to send pages, the Genie may ask if you want to send
a page to someone who is unavailable. For example, when you call a user who is not on the
system, and that person has a pager number, the Genie asks you if you want to send that person
a page. If you say no, the Genie then asks if you want to leave a message.
Using Instant Conferences
In some situations, even the short amount of time required to place a call with a Vocera device is
too long to wait. For example, employees in a retail store may have a goal of just a few seconds
to respond to a customer's query. Similarly, some hospital employees may have an ongoing need
for extremely urgent communication.
Using the conference feature gives your badge the push-to-talk quickness and convenience
of a walkie-talkie, while retaining all the flexibility and power of the Vocera system. In Vocera, a
conference is not a place for idle conversation—it is a special device state that lets you speak
with other users instantly.
Joining and Leaving a Conference
The Join command places you in a conference. Once you are there, you simply press and hold
the Call button to speak to everyone else in the conference—you don't have to wait for call setup,
speech recognition, or Genie interactions. Everyone in a conference can hear you, anyone in
a conference can reply as soon as you release the Call button, and everyone hears the reply
immediately.
Every group has a conference associated with it. For example, if your site has set up groups
called Managers and Cashiers, you automatically have access to conferences with those
names. You do not need to be a group member to use its conference; however, your system
administrator does need to grant you the Conference permission.
To join or leave a conference, use the Join or Leave commands with the name of the
conference; for example:
"Join the conference for Managers"
"Leave the conference for Cashiers"
The Genie speaks a confirmation when you join or leave a conference. In addition, the Genie
announces how many other users are in the conference when you join.
You cannot be in more than one conference at the same time. If you use the Join command
when you are already in a conference, Vocera automatically takes you out of the first conference
and places you in the second one.
Using the Vocera Badge or Phone in a Conference
While you are in a conference with a Vocera badge or phone, you still have access to every other
Vocera function. That is, you can place and receive calls, send and listen to messages, and
perform every other task you are accustomed to using the badge or phone for.
If you are in a conference, you can press the Call button to hear the Genie prompt, then issue
a command like you usually do. If you press and hold the Call button, however, you initiate a
conversation with everyone in the conference.
59
VOCERA BADGE USER GUIDE
ADVANCED COMMANDS
Summoning the Genie takes precedence over a conversation in a conference. That is, you
can interrupt an active conversation in a conference by pressing the Call button to issue a
command. Similarly, any incoming calls are also routed to your Vocera device, interrupting an
active conference.
The Do Not Disturb state is also effective in a conference. If your Vocera device is in Do Not
Disturb mode, you are not interrupted when someone begins a conversation in a conference.
However, you cannot use the Hold/DND button to cancel an active conference. Only pressing the
Call button to summon the Genie can cancel an active conference.
Call blocking is not effective in a conference. If you are blocking calls from someone who is in
a conference with you, you will still hear that person during a conference, although your Vocera
device continues to block that person's direct calls.
Because waiting in a conference does not consume additional power—and you have access
to all other Vocera commands—you can stay in a conference as long as you want. In many
situations, you may want to be in a conference the entire time you are using your badge or
phone.
Summary of Conference Commands
Use the following commands to communicate in a conference:
Action
Recommended Voice Commands
Join a conference *
Join conference for Intensive Care .
Leave a conference *
Leave conference for Intensive Care .
Start conferencing or reply (when
you are in a conference)
1. Press and hold the Call button.
•
If it is OK to talk, you hear a beep. Other users also hear a
beep to indicate that an instant conference is starting.
• If somebody else in the conference has already started to
speak, you hear a chirp.
2. Begin speaking.
Everyone in the conference hears you immediately.
3. When finished, release the Call button.
Everyone in the conference hears a chirp, letting them know
they can now reply.
Find out what conference you are
in
What conference am I in?
Find out who is in your conference Who is in my conference?
Find out who is in any conference
60
Who is in the conference for Intensive Care?
VOCERA BADGE USER GUIDE
Optional Commands
This section describes the optional voice commands that can be used on your Vocera badge or
device when you integrate other Vocera products and functionality in your environment.
Providing Status of Environmental Services Staff
The Vocera Environmental Services (EVS) solution is fully integrated with the EPIC EVS module
and improves the response time of the environmental services staff members and work flow of
the EVS requests for your entire organization. EVS staff members are sent cleaning requests and
automated reminders; staff members respond with voice commands that update the request
status in the Epic EVS module to ensure that cleaning requests are sent to the right staff member
who is available to respond to the immediate need.
For more information on Vocera Environmental Services, see the EVS Integration Deployment
Guide.
When Environmental Services integration is enabled for your Vocera system, the following
additional voice commands are supported on Vocera devices.
61
Action
Recommended Voice Commands
Begin a break
Start break
Stop a break
End break
Stop a shift
End shift
VOCERA BADGE USER GUIDE
OPTIONAL COMMANDS
62
VOCERA BADGE USER GUIDE
Special Features
Learn the special features of the Vocera badge and the smartphone.
• Communicating with Multiple Sites on page 65
• Commands for Group Managers on page 69
• Sending Text Messages to Vocera Devices on page 71
• Using Vocera Access Anywhere on page 73
• The User Console on page 79
• Maintaining Your Badge on page 81
• Notification Prompts on page 87
63
VOCERA BADGE USER GUIDE
SPECIAL FEATURES
64
VOCERA BADGE USER GUIDE
Communicating with Multiple Sites
In Vocera, a site is a specific physical location where users can communicate with each other.
If your organization has multiple sites connected to the same Vocera server, you can use your
Vocera devices to communicate with users at any site in your organization.
Note: This chapter is relevant only if your installation supports multiple sites. See your Vocera
administrator to find out if your installation supports multiple sites.
About Sites
If your installation supports multiple sites, you can communicate with other users, groups, and
address book entries at your local site as well as at any other site. When you roam from site to
site, the Vocera server knows which site you are visiting and can direct calls to your device there.
Groups, locations, and address book entries at different sites can have the same name. For
example, each site can have its own “Code Blue” group, its own “Cafeteria” location, and its own
“The Local Pharmacy” address book entry.
Each site in your organization has a unique name. For example, you may have site names such as
New York, Philadelphia, and Washington, or even site names such as Third Street or North Wing.
Types of Sites
Vocera distinguishes among different sites based on where you typically work and where you are
visiting:
•
Your home site is the physical site where you typically work.
Other users, groups, and address book entries also have a home site.
•
Your current site is the physical site you are currently visiting.
Because you and other users can roam among sites, you also have a current site. In most
situations, your current site and home site are identical. Your current site changes only when
you are on the network at another physical site.
In some situations, your organization may have a “global” site that does not represent any
physical location. Your administrator can assign users, groups, and address book entries to the
global site if they are not associated with a specific physical site.
Using Sites in Voice Commands
If your deployment has multiple sites, your usual procedures allow you to place your most
common calls. That is, to call a user who is at your current site, or to call a user whose home site
is the same as your current site, simply use normal voice commands—Vocera will find the person
for you.
For example, if you want to call Tech Support at your current site, simply say “Call Tech Support.”
If you are visiting Chicago, and you want to call Remington Peters, whose home site is Chicago,
just say “Call Remington Peters.” Vocera will find Remington even if he is visiting another site.
65
VOCERA BADGE USER GUIDE
COMMUNICATING WITH MULTIPLE SITES
You can also use normal voice commands to call a user, group, or address book entry at the
global site, if your installation has one. However, if the party you're calling happens to have the
same name as a user, group, or address book entry at your local site, Vocera automatically
calls the local party. In this situation, you need to connect to the proper site before you issue the
command.
To call users, groups, or address book entries at any arbitrary site, you must first explicitly
connect to the proper site, and then issue the normal voice command. Explicitly connecting
to a site always works, no matter where you or the party you are calling happen to be located,
assuming you have permission to call users at remote sites.
Here are some examples of using sites in the “Call” voice command:
Action
Recommended Commands
Calling a user at your current site
Call April Buckley.
Calling a user whose home site is the same
as your current site
Call April Buckley.
Calling a user at a remote site or any arbitrary
site *
1. Connect to Santa Cruz.
2. Wait for the next Genie prompt, then say:
Call April Buckley.
You can use any voice command after you connect to a site. The connection exists for the
current call only. When you end the call, the connection is closed.
Logging In at a Site you are Visiting
If you don't log out when you leave a site, and you bring your logged-in device to a new site, you
won't need to log in again. Vocera identifies you as soon as you connect to the local network.
If you log out or get a new device at a site you are visiting, you need to log in when you are on the
local network. In this situation, you must connect to your home site and then log in as you usually
do.
Action
Recommended Commands (Italics indicate an example)
Logging in at a site you are visiting
1. Press the Call button, then wait to hear the log-in
prompt.
2. Connect to your home site as follows:
Connect to Santa Cruz.
3. Wait for the next log-in prompt, then say or spell your
name as usual:
April Buckley.
When you log in at your home site, you don't need to connect to it. You only need to connect
when logging in at a remote site.
Placing a Three-Way Conference Call Between Different Sites
You can use your device to set up a three-way conference call with two other Vocera users at
different remote sites. The conference commands that you use are the same that you would
use for a normal three-way conference call in which all three users are located at the same site.
However, to invite a user at a remote site to a conference, you must connect to the site first.
66
VOCERA BADGE USER GUIDE
COMMUNICATING WITH MULTIPLE SITES
Action
Recommended Commands (Italics indicate an example)
Placing a three-way conference call between
different sites
1. Connect to a remote site:
Connect to Santa Cruz.
2. Wait for the next Genie prompt, then say:
Conference April Buckley.
3. After April is connected, press the Hold/DND button to
put the call on hold.
4. Connect to another remote site:
Connect to Scotts Valley.
5. Invite another user to the conference call:
Invite John Smith.
67
VOCERA BADGE USER GUIDE
COMMUNICATING WITH MULTIPLE SITES
68
VOCERA BADGE USER GUIDE
Commands for Group Managers
Groups provide a way for internal or external callers to communicate with Vocera users based on
their roles within an organization.
For example, groups let you call someone who fits a specific role (“Call a sales person”), belongs
to a certain department (“Call Accounts Receivable”), or has some other skill or authority that the
caller requires (“Call a manager”).
Groups also provide a way to broadcast to a specific set of users at the same time (“All cashiers
to the front, please”) or to leave messages for many users at once (“Send a message to Nurses
Assistants”).
Some groups have management capabilities for other groups. For example, the members of the
Charge Nurse group may manage the Code Blue group in a hospital, or members of the Head
Cashier group may manage the Cashier group in a retail store.
Group Manager Capabilities
If you are a member of a group with management capabilities, you can:
•
Add members to the managed group
•
Remove members from the managed group
•
Change the scheduling options of the managed group
•
Change the forwarding options of the managed group
•
Specify a group whose members can add themselves to the managed group
If you have group management capabilities, you can use voice commands to add users to the
managed group, remove users from the managed group, and record name prompts for the
group. The rest of this chapter discusses these voice commands.
You use the User Console to perform all other management tasks. See the Vocera User Console
Guide for more information.
Members of a group with management capabilities do not have administration permission. Only a
system administrator can create a group, delete it, or assign permissions to it.
Adding and Removing Group Members
As a group manager, you are responsible for maintaining the membership in the group. You can
add members to the group and remove them from the group with voice commands.
If the Vocera administrator allows it, Vocera users can also add themselves to a group. See
Joining or Leaving a Group on page 54 .
The following table shows the commands for adding and removing group members:
69
VOCERA BADGE USER GUIDE
COMMANDS FOR GROUP MANAGERS
Description
Recommended Voice Commands
Add another user to a group
Add May Hu to Technical Support.
Add yourself to a group
Add me to Technical Support.
Remove a user from a group
Remove May Hu from Technical Support.
Remove yourself from a group
Remove me from Technical Support.
Recording Names and Greetings for a Group
The Genie speaks the name of a group or one of its alternate names in the following situations:
•
To prompt users who call, send messages, or broadcast to a group.
•
To confirm calls, messages, or broadcasts to a group.
To ensure more natural sounding speech, you should record names for the Genie to use. If you
do not record names, the Genie attempts to pronounce them by converting the spelling of the
group names to spoken words.
To record group names, press the Call button, wait for the Genie to answer, and say “Record
names for group name.” The Genie walks you through the steps for recording the group name
and its alternates.
Similarly, the Genie speaks a greeting when someone calls the group and no members can
accept the call. This greeting can let callers know that they have reached the proper group or give
them further information. If a greeting is available, the Genie plays it before automatically asking
callers if they want to leave a message. Vocera sends messages left for a group to every member
in the group.
For example, a retail store could record a greeting that says, “Thank you for calling Hardware
Supplies. Our team members are busy assisting customers right now, but if you leave a message,
one of us will call you back as soon as possible.”
Greetings can help all callers, but they are especially useful when people who are not Vocera
users call into the system with a telephone. These callers may not be familiar with Vocera, and a
greeting helps to “break the ice”.
70
Action
Recommended Commands (Italics
indicate an example)
Alternative Forms
Record name prompts for a
group
Record names for Technical Support.
Record name prompts for
Technical Support.
Record a greeting for a group
Record greeting for Technical Support.
VOCERA BADGE USER GUIDE
Sending Text Messages to Vocera Devices
You can send text messages from a Vocera smartphone, your email account, or the User
Console to a user or a group. When you send a message to a group, all members of the group
receive the message. Recipients can read these short messages on their device displays.
The following sections describe how to send text messages to a Vocera device. You cannot send
text messages from a Vocera badge, but you can send them from a smartphone. Both Vocera
badges and smartphones can receive text messages.
For information about reading or playing text messages, see Reading Text Messages on page
45.
Sending a Text Message from an Email Program
Before you can send email to Vocera devices, you need to get the following information from your
system administrator:
•
The email address that is dedicated to the Vocera system. All email messages to Vocera
users must be addressed to this email account.
•
The user ID of the user to whom you want to send the email (this is often the person's first
initial followed by the last name) or the name of the group and its site, if it's not in the Global
site.
You must send the email message as plain text. Make sure the email message is not in HTML or
RTF format.
The Vocera server logs in to the Vocera system email account at regular intervals (usually every
30 seconds), downloads all the email in the mailbox, and distributes each message to the user or
group whose user ID or group name appears on the subject line of the message.
To send a text message to Vocera devices from an email account:
1. In your email program, start a new message.
2. In the To: field, enter the email address of the Vocera system.
3. In the Subject: field, specify the message recipient using one of the following formats:
•
The user ID of a Vocera user. For example:
jbatista
•
The name of a group, if the group is in the global site. For example
I C U Nurses
•
The name of a group and its site, if the group is in any other site. Specify the group name
in brackets, followed by the site name in braces. For example:
[I C U Nurses] {West Wing}
•
71
With Vocera 4.3 (or later), you can send an urgent text message via email. To send an
urgent message, include the string **urgent** anywhere in the subject, and specify the ID
VOCERA BADGE USER GUIDE
SENDING TEXT MESSAGES TO VOCERA DEVICES
of a Vocera user or a group name in brackets. If the user or group is not in the Global site,
also specify the site in braces. For example:
[jbatista] **urgent**
[I C U Nurses] {West Wing} **urgent**
4. In the message area, type your message. Be brief, because the message will be limited to
223 characters on badges or smartphones, and 236 characters on a Cisco Unified Wireless
IP Phone (7900 series). Additional characters will not be displayed.
Note: When the recipient views the list of text messages, the entry for an email will show the
first thirteen characters of the message.
5. Make sure the email message is formatted as plain text; HTML and RTF formats are not
supported.
6. Send the email message in the usual way.
Sending a Text Message from the User Console
The User Console is a Vocera utility that runs in a web browser. See The User Console on page
79 for a brief summary of the User Console, or see the Vocera User Console Guide for a
complete description of its features. Not all organizations allow access to the User Console.
You can send messages from the User Console to a user or to a group. If you send the message
to a group, all members of the group receive the message. Recipients can read these short
messages on their Vocera device displays.
To send a text message from the User Console:
1. Launch the User Console as described in The User Console on page 79.
2. Click the Send Text tab on the navigation bar.
The Send Text page appears.
3. Click the Select Recipient button.
The Select User or Group dialog box appears, letting you specify the recipients of the
message.
4. Choose the users and groups to whom you want to send the message, then click Finish.
5. Enter up to 11 characters of text in the Subject field.
6. Enter up to 115 characters of text in the Message field.
7. Click Send.
72
VOCERA BADGE USER GUIDE
Using Vocera Access Anywhere
Version: Vocera 4.1 GA or later
If the Vocera SIP Telephony Gateway is installed with your system, you can use a standard phone
to call the Vocera hunt number to direct the call to any Vocera user, group, or Address Book
entry. This chapter describes how to access the Genie from a standard phone and use many of
the same voice commands available from a Vocera badge or a smartphone.
Types of Access to the Genie
When you use a phone to call the Vocera hunt number for a site, there are two types of access:
Access Type
Call this Hunt Group Number
Description
Guest Access
Guest Access number
Callers can interact with the Genie to place a
call. They are not identified to the called person
and cannot issue voice commands. This type of
access requires no additional configuration or user
licenses, and it is the same type of access that
existed prior to Vocera 4.1.
Direct Access
Direct Access number (SIP or
ISDN PRI only)
Once callers are authenticated, either by Caller
ID or by name and password, they have full
permission to access the Genie to issue Vocera
commands. This type of access requires
additional configuration and a Vocera Access
Anywhere user license.
or
Guest Access number. Once
connected, press the star (*)
key to switch to direct access
mode.
Software and Configuration Requirements
To access the Genie from a phone, your Vocera system must meet these software and
configuration requirements:
•
The Vocera Telephony Solution Software must be installed on your system.
•
The Vocera system must have a license key that allows users to access the Genie from a
phone.
•
To use Caller ID to authenticate users, users must be members of groups that have been
granted the following permission:
•
Access Vocera Anywhere Using Caller ID
Note: Caller ID is supported only when your Vocera system has a digital or IP connection to
the PBX, you have selected an ISDN or SIP signaling protocol, and Calling and Called Party
Information is enabled on the PBX.
•
73
User profiles must be enabled for Vocera Access Anywhere and must be properly configured
with phone numbers or a phone password to allow authentication.
VOCERA BADGE USER GUIDE
USING VOCERA ACCESS ANYWHERE
Only a system administrator can enable your user profile for Vocera Access Anywhere.
However, you can use the User Console to set your phone numbers and phone password.
For more information, see The User Console on page 79.
Starting a Genie Session from a Phone
If your user profile is properly enabled and you have the appropriate permission, you can access
the Genie from a phone and use many of the same voice commands that you use from a badge.
When you access the Genie from a phone, you are not logged into the Vocera system. You are
simply establishing an authenticated Genie session. You can access the Genie from a phone
even when you are currently logged in from a badge.
If Caller ID is not supported on your Vocera system, you can start a Genie session from a phone
by calling the Guest Access number of your home site and then pressing star (*).
Note: If you try to start a Genie session from a phone when you do not have permission, the
Genie says, "I'm sorry. You need permission to access the Genie from a phone. See your
administrator."
To start a Genie session from a phone using Caller ID:
1. Using either your desk phone or cell phone, call the Direct Access number for your home site.
2. You should be automatically authenticated based on your Caller ID. The Genie says, "Good
morning, [FirstName]. [Chime] Vocera."
Note: Depending on your Vocera permissions and the phone you used to make the call,
the Genie may prompt for your first and last name, and then prompt for your phone access
password.
3. Say any of the supported commands.
If the Genie asks you a question that requires a yes or no response, you can press the 1 key
to answer "yes" or the 2 key to answer "no." See Vocera Access Anywhere Special Keys
on page 75.
To start a Genie session from a phone using your name and password:
1. Using any phone, call the Guest Access number for your home site.
The Genie says, "Good morning. Say the full name of the person or group you want to reach
or enter an extension."
2. Press the star (*) key. This causes the Genie to switch to direct access mode.
The Genie prompts you to say or spell your first and last name.
3. Say or spell your first and last name.
The Genie prompts you to enter your phone password followed by the pound sign (#).
4. Enter your phone password followed by the pound sign (#).
You must enter the password using the keypad; you cannot say it. The phone password must
be between five and 15 characters, and it may contain letters or numbers. If your password
contains letters, type the corresponding numeric keys on your phone's keypad. Do not enter
your regular Vocera password that you use to log into the User Console.
5. After you enter your phone password, you are prompted by the Genie. Say any of the
supported commands.
If the Genie asks you a question that requires a yes or no response, you can press the 1 key
to answer "yes" or the 2 key to answer "no." See Vocera Access Anywhere Special Keys
on page 75.
74
VOCERA BADGE USER GUIDE
USING VOCERA ACCESS ANYWHERE
Starting a Genie Session at Another Site
If your Vocera system is a multi-site deployment, you can access the Genie from a phone by
calling the Guest Access number of any site. If you are prompted to say your first and last name,
use the "Connect to" command to connect to your home site to authenticate yourself. Once the
Genie session is established, you can use the "Connect to" command to connect to other sites
and make calls, if you have permission. For more information about calling sites, see Using Sites
in Voice Commands on page 65.
To access the Genie by calling the Guest Access number at another site:
1. Using any phone, call the Guest Access number at another site.
The Genie says, "Good morning. Say the full name of the person or group you want to reach
or enter an extension."
2. Press the star (*) key. This causes the Genie to switch to direct access mode.
3. If the Genie prompts you to say or spell your first and last name, connect to your home site by
saying this command:
Connect to Site.
Note: Replace Site with the actual name of your home site.
The Genie prompts you to say or spell your first and last name.
4. Say or spell your first and last name.
The Genie prompts you to enter your phone password followed by the pound sign (#).
5. Enter your phone password followed by the pound sign (#).
You must enter the password using the keypad; you cannot say it. The phone password must
be between five and 15 characters, and it may contain letters or numbers. If your password
contains letters, type the corresponding numeric keys on your phone's keypad. Do not enter
your regular Vocera password that you use to log into the User Console.
6. After you enter your phone password, you are prompted by the Genie. Say any of the
supported commands.
Note: When you access the Genie from a phone, Vocera is not aware of your location. If you
want to call people at other sites, you must first connect to that site.
Vocera Access Anywhere Special Keys
If the Genie requires a yes or no response, you can press 1 for "Yes" or 2 for "No."
You can also press 2 to cancel a command. For example, if you are calling someone and you
change your mind, press 2 to cancel the action.
Important: Because Vocera uses the 1 and 2 keys for its functionality, it does not fully
support calling Interactive Voice Response (IVR) phone numbers while you are accessing
the Genie from a phone.
75
VOCERA BADGE USER GUIDE
USING VOCERA ACCESS ANYWHERE
Announcements for Calls from a Phone
Assuming call announcements have been enabled on the Vocera system (they are enabled by
default), the user authentication required to access the Genie from a phone allows the Vocera
Server to provide helpful information to the user you are calling.
When you call a user by dialing the Guest Access number, the Genie asks the recipient, “Can you
take a call?” However, when you initiate a Genie session from a phone and call a user, the Genie
announces your name to the recipient.
Commands Not Supported from a Phone
This section describes the Vocera voice commands that are not supported while you are
accessing the Genie from a phone. If you try to use an unsupported command, the Genie will
respond, “I'm sorry. The command is available only from a badge.”
Category
Command
Log in and out
Log me in as John Smith
Log me out
Locate Users and Groups
Where am I?
Where is the nearest member of Tech Support?
Where is the closest member of Tech Support?
Locate nearest member of Tech Support?
Locate closest member of Tech Support?
Assign Access Points to Locations Begin tour
End tour
Assign location
Miscellaneous
Turn Auto Answer on
Turn Auto Answer off
Turn Announce Through Speaker on
Turn Announce Through Speaker off
Other Functionality Not Supported on a Phone
In addition to voice commands that are not supported from a phone, there are other limitations to
Vocera functionality when you access the Genie from a phone:
76
•
To receive a call on your phone that would normally be received on your badge, you must
have forwarding enabled in your Vocera user profile.
•
When you receive a call on your phone you cannot access the Genie to perform Vocera
commands, such as transferring the call to another user.
•
You cannot receive calls made to a group you belong to even if forwarding is enabled for the
group.
•
Although you can use a phone to access the Genie to initiate a broadcast, you cannot receive
a broadcast on a phone.
•
You cannot participate in push-to-talk conference groups. However, you can use voice
commands to join or leave a conference, find out what conference you are in, and find out
who is in your conference or any conference.
•
You cannot initiate an emergency broadcast by pressing the 1 key twice.
•
You cannot put your phone in Do Not Disturb mode.
•
You can press keys on your phone to send DTMF tones to navigate IVR trees, but the 1
and 2 keys cannot be used for touch tone responses because they are used as Yes and No
buttons. You cannot put the phone in touch tone mode to say touch tone responses.
VOCERA BADGE USER GUIDE
USING VOCERA ACCESS ANYWHERE
Training the Genie from a Phone
When you access the Genie from a phone, you can train the Genie to recognize the way you say
names and commands. For more information about commands you can use to train the Genie
from a badge or a phone, see Training the Genie on page 41.
Tip: If you use a badge more often than a phone to access the Genie, you should use only a
badge to train the Genie.
77
VOCERA BADGE USER GUIDE
USING VOCERA ACCESS ANYWHERE
78
VOCERA BADGE USER GUIDE
The User Console
The User Console is a browser-based application that you can use to customize your personal
information and some of the settings for your badge.
Not all organizations allow access to the User Console. If yours does, the system administrator
will give you the URL (Web address) of the User Console, and will either give you login information
or will tell you to use the Register button to create your own login information.
User Console Features
The first time you log in to the User Console, you will see the Personal Information page:
Other links allow you to:
79
•
Customize announcement settings for your badge.
•
Specify call blocking or call forwarding options (which you can also do with voice commands;
see Blocking and Accepting Calls on page 49 and Forwarding Your Calls on page 52).
•
Create Buddies. A buddy is person or group that you can call by a nickname when you give a
command to the Genie. In addition to the nickname, which is required to designate someone
as a buddy, you can assign a special ring tone and give the buddy VIP status (which allows
your buddies to contact you even when you block calls or put the badge in Do Not Disturb
mode).
VOCERA BADGE USER GUIDE
THE USER CONSOLE
You can have buddies who are badge users, and you can have Outside Buddies whom you
can call from your badge. You can also send voice email to outside buddies from your badge.
•
Send text messages to other badge users on your Vocera system. The text message screen
looks like this:
•
Create, modify, and delete groups. This requires additional permission from the system
administrator beyond access to the User Console.
The User Console has online help for each screen, which you can view by clicking the
button.
Instructions in Adobe Acrobat (.PDF) format are also available from the Documentation tab on the
navigation bar.
80
VOCERA BADGE USER GUIDE
Maintaining Your Badge
The Vocera badge requires very little maintenance: just recharge the battery when the power gets
low, and clean the badge when necessary. The following sections describe how to charge the
battery and how to clean the badge.
When to Charge the Battery
You must charge a new battery before you can use it. After that, you must recharge the battery
as needed for the badge to operate properly.
There are several easy ways to check whether you need to recharge the battery:
1. On a B2000 badge, the green indicator light on the top of the badge turns red and blinks
rapidly. B3000n and B3000 badges do not have a red indicator light.
2. The battery-level indicator on the badge display shows empty.
3. An alert signal plays at regular intervals.
Note:
This signal may be disabled by the system administrator on request.
Preparing the Charger
Important: Before you use a charger, read Important Safety Instructions on page
115.
To prepare the charger for use, insert the single-pronged plug into the outlet in the charger, and
plug the two-pronged power plug into a 110V or 220V AC outlet depending on the Vocerasupplied power adapter for your country.
81
VOCERA BADGE USER GUIDE
MAINTAINING YOUR BADGE
Preparing the B3000n and B3000 Chargers
There are two indicator lights on the front of the B3000n and B3000 chargers. The capacity
indicator is a blue light, and the charge status indicator is a red or green light. The following table
describes the meaning of the indicator lights.
Indicator
Light
Meaning
Capacity (Blue)
Light off
There is no battery in the charger, the battery
is not seated properly, or the battery exceeds
80% capacity.
-orBlue light for one second, then
off
Charge Status (Red/
Green)
Blinking blue
Capacity is between 80 % and 60%. Prepare
to replace the battery soon.
Steady blue
Capacity is less than 60% or the battery is
beyond its useful life. If this happens, replace
the battery.
Light off
There is no battery in the charger, or the
battery is not seated properly.
Blinking green
The battery is charging.
Steady green
The battery is fully charged.
Blinking red
The battery failed to charge after 4 hours.
Steady red
The battery is unable to charge, or there is a
problem with the charger. If the charger works
when you try to charge a different battery,
dispose of the original battery and charge a
new one.
Preparing the B2000 Charger
The indicator light on the top of the charger for B2000 batteries shows one of the following
conditions:
82
VOCERA BADGE USER GUIDE
MAINTAINING YOUR BADGE
Indicator
Meaning
Light off
There is no battery or badge in the charger, or the battery is
not seated properly.
Blinking green
The battery is charging.
Steady green
The battery is fully charged.
Red
The battery is unable to charge, or there is a problem with
the charger. If the charger works when you try to charge a
different battery, dispose of the original battery and charge a
new one.
Charging the Battery
Charging B3000n and B3000 Batteries
B3000n and B3000 batteries can only be charged after they have been removed from the badge.
They cannot be charged while they are attached to the badge. When you remove the battery, you
do not need to remove an attached lanyard or clip from the badge.
To charge the B3000n or B3000 battery:
1. Use your thumb to press the battery latch and lift it up, and then remove the battery.
2. Insert the battery into the charger, and press down on the battery until you see the blue
indicator light turn on.
If battery capacity exceeds 80%, the blue indicator light will turn off after a second.
The green indicator light on the front of the charger will begin to blink when the battery is
positioned correctly, and it will continue to blink while the battery is charging. When the
indicator glows steadily, the battery is fully charged. Charging normally takes only a few hours.
3. Remove the battery from the charger.
4. Slide the pegs at the top of the battery into the two holes in the badge's battery
compartment.
83
VOCERA BADGE USER GUIDE
MAINTAINING YOUR BADGE
5. Press down gently to seat the battery in the badge.
Charging the B2000 Battery
The B2000 battery can be charged with or without the badge.
To charge a B2000 battery without the badge:
1. Slide the battery latch toward the bottom of the badge and remove the battery with your other
hand.
2. Insert the battery into the charger, making sure the battery label points toward the middle of
the charger slot.
The green indicator light on the top of the charger will begin to blink when the battery is
positioned correctly, and it will continue to blink while the battery is charging. When the
indicator glows steadily, the battery is fully charged. Charging normally takes only a few hours.
3. Remove the battery from the charger.
4. Slide the holes in the top of the battery over the small pegs in the badge's battery
compartment.
84
VOCERA BADGE USER GUIDE
MAINTAINING YOUR BADGE
5. Press down gently to seat the battery in the badge.
Charging a B2000 Battery With the Badge
You can also insert the entire B2000 badge into the charger, enabling you to charge the battery
without removing it. If you have a single-bay charger, this method also allows you to use the
badge while the battery is charging:
Note: If you want to use the badge while it is charging, but you find that you are logged out
when you put the badge in the charger, contact the system administrator for help.
Cleaning the Badge and Accessories
To clean the outside surfaces of Vocera badges and accessories, wipe them down with a damp
cloth using Acceptable Cleaning Agents on page 85 or Acceptable Commercial Cleaning
Products on page 86. Always clean the badge with the battery attached. Apply the cleaning
solution using a slightly damp wipe or applicator. Do not pour liquids directly on the badge, and
do not immerse the badge.
Note: Opening the badge voids all warranties. Do not open the badge for any reason.
Important: This section provides guidelines for cleaning the Vocera badge and
accessories. These guidelines do not address disinfection of the badge.
Acceptable Cleaning Agents
Following is the list of acceptable badge and accessory cleaning agents:
•
Water (do not immerse)
•
Mild dish soap
•
Hydrogen peroxide
You can clean the Vocera lanyard with a conventional commercial washing machine and let it air
dry. If you have concerns regarding contamination of the lanyard, Vocera suggests disposing of it
following your usual biohazard guidelines.
85
VOCERA BADGE USER GUIDE
MAINTAINING YOUR BADGE
Acceptable Commercial Cleaning Products
The following cleaning products are commercially available and acceptable for cleaning the
Vocera badge and accessories:
•
PDI Super Sani-Cloth Germicidal Wipes
•
Metrex CaviWipes
Unacceptable Cleaning Agents
Following is a list of unacceptable badge and accessory cleaning agents:
•
Ammonia
•
Acetones
•
Ketones
•
Ethers
•
Toluene
Unacceptable Commercial Cleaning Products
The following commercially available cleaning products are not acceptable for cleaning the Vocera
badge and accessories:
•
PDI Super Sani-Cloth AF3
•
Aromatic hydrocarbons
•
Low molecular weight aliphatic solvents
•
Chlorinated and brominated solvents
•
Ozone
•
Ammonia
•
Concentrated bases
•
Inorganic hypochlorites - including bleach
•
Hydrofluoric acid
•
Hydrochloric acid
•
Sulfuric acid
Using cleaning agents such as these may reduce the structural integrity of the material in the
badge enclosure, leading to cracks in the badge and eventual failure of the badge enclosure.
As cleaning agents evolve, Vocera will continue to evaluate materials for safe use with the badge.
If you have any doubt about whether a particular cleaning agent could cause damage to a Vocera
badge, contact your Vocera representative for guidance.
Note: There is no cleaning process for badges dropped in any liquids or body fluids. There is a
"no return" policy for any badge considered to be a bio-hazard; disposal is the only option in this
scenario.
86
VOCERA BADGE USER GUIDE
Notification Prompts
When you first log into the Vocera Server with your badge, there are several messages that the
Genie may provide. The table below lists the type of available prompts, the Genie's notification,
the condition under which the prompt is played, and the user action.
For more information, see Logging In and Out on page 39.
Type of Prompt
Genie Notification
Condition
User Action
Call Forwarding
Reminder
You are forwarding all calls to .
Played after login if
a user is forwarding
all calls to an
outside phone
number/extension
or to a Vocera user/
group.
Determine if you
still want your calls
forwarded and take
the appropriate
action. For more
information, see
Forwarding Your
Calls on page 52.
New Features
Vocera has changed the way you receive
incoming calls. First you’ll hear the name
of the person calling you. Wait until the
Genie asks you to accept the call before
you say yes or no. You can also use the
call button to respond yes or the do-notdisturb button to respond no at any time.
Played after an
upgrade from 4.3
to a later version of
Vocera Server.
None needed.
Record a Name
Reminder
•
Played after an
upgrade from
4.3 to a later
version of Vocera
Server. If the user
fails to record a
name, the genie
prompts increase
intensity with each
subsequent login.
Record your name
to stop the Genie
prompts.
•
•
87
First login - You haven't recorded
your name yet. Can we record you
name now?
Second login - I see you still haven't
recorded your name. Can we record
you name now?
Thrid login - I still do not have your
name recorded. Recording your
name can help others learn how to
pronounce it correctly. Can we record
you name now?
VOCERA BADGE USER GUIDE
NOTIFICATION PROMPTS
88
VOCERA BADGE USER GUIDE
Reference
Learn about important regulatory and safety instructions, frequently asked questions, and the
commands that require special permission or integration with your Vocera phone system.
• Frequently Asked Questions on page 91
• Agreements, Specifications, and Notices on page 95
• Important Safety Instructions on page 115
• Command Reference on page 121
89
VOCERA BADGE USER GUIDE
REFERENCE
90
VOCERA BADGE USER GUIDE
Frequently Asked Questions
Questions about using your Vocera device? This section answers some common inquiries.
Why does the Genie have trouble understanding me?
If the Genie does not understand you, it may be due to one of the following reasons:
•
Is the device close enough to your mouth? For optimal voice recognition, a Vocera badge
should be approximately 6 inches (15 cm) from your chin.
•
Did you wait for the Genie to answer before giving a command?
If you press the Call button and begin speaking immediately, your command may not be
recognized. You must wait for the Genie to greet you before you give a command. (The Genie
will say "Vocera" or will play a tone, or both, depending on your device settings.)
•
Did you say a valid command? If so, was the command in the proper format?
The Genie recognizes specific commands, and these must be in the format verb-noun. If you
get into the habit of saying the command first, and then giving the details, you will find it very
easy to communicate through your Vocera device. Here are a few examples:
"Call Jim Olsen."
"Record a greeting."
"Block all calls"
"Play old messages."
•
Is the problem that the Genie doesn't understand "yes" or "no"?
Sometimes, when the Genie gives a prompt that requires a "yes" or "no" answer (for example,
"Should I save that message?"), the Genie will not "hear" you if you answer too quickly. Try
waiting a moment before answering.
You can also press the Call button to answer "yes," or press the Hold / DND button to answer
"no."
•
Does the Genie have trouble recognizing a name?
The Genie will not recognize a name if the person has not been added to the system as a
user. Have you ever seen this person use a Vocera device?
If you are sure you are saying the name of a valid user, make sure you say both the first and
last names.
If you think the Genie doesn't recognize a name because of the way you pronounce it, you
can train the Genie to understand you. See Training the Genie on page 41 for instructions.
When you train the Genie, you are prompted to spell the person's name. If the Genie does not
recognize the name after you spell it, it may mean that the individual has not been added to
the Vocera system. Contact the system administrator for help.
91
VOCERA BADGE USER GUIDE
FREQUENTLY ASKED QUESTIONS
Why is my device chirping or beeping?
The system administrator can program your Vocera device to issue alerts when the device
goes out of the range of the wireless network, when the battery is low, when you receive a text
message, or when you receive a voice message. To find out why you heard a particular alert tone,
check the device display or, if you have a badge, the indicator light on the top of the badge:
•
If the B2000 indicator light is flashing red slowly and the badge display shows a low signal
strength (see the illustration that follows), it means that your badge is out of the signal range
of the wireless network. You will also see the “Searching for Access Points” message on the
display.
If the alert tone starts and stops as you move slightly, it means that you are at a location
where the wireless network coverage begins.
•
If the B2000 indicator light is flashing red rapidly, and the badge display shows a low battery
level, it is time to recharge the battery.
•
If the B2000 indicator light is blinking green rapidly, you have unread text messages or
unplayed voice messages. Icons on the badge display will show whether the messages are
voice or text, or both.
B3000n and B3000 badges do not have red indicator lights, or lights that blink at different
speeds. Instead, the indicator light either blinks green to indicate power is on or amber to indicate
Do Not Disturb mode is on.
The system administrator can disable or enable any of the badge's alert tones, and can choose a
setting to turn off alerts when you put the badge in Do Not Disturb mode.
Why does my device beep when I'm talking to someone?
You may be hearing the Call Waiting tone. Check the name that is flashing on the display. If it is
not the name of the person to whom you are speaking, it means that someone else is trying to
call you. The display is flashing the name of that caller.
•
To take the call, press the Call button. Your first call is put on hold, and the second call is
connected. To end the second call and return to the original call, press the Call button again.
•
To refuse the call, press the Hold / DND (Do Not Disturb) button. The caller will be prompted
to leave a message or will be forwarded to someone else, depending on how your forwarding
options are set.
If there is not another call waiting, see Why is my device chirping or beeping? on page 92
to determine why your device is beeping.
92
VOCERA BADGE USER GUIDE
FREQUENTLY ASKED QUESTIONS
Why does my device display say "Searching for Server"?
First, ask other Vocera users if they are having the same problem. If they are, it means the Vocera
server needs to be reset. Contact the system administrator.
If other people are able to use their Vocera devices, try taking the battery out, and then putting it
back in. If the device still cannot find the server, contact your system administrator for help.
Why does the Genie ask me to wait when I press Call?
All communications with the Genie go through speech-recognition ports. If the Genie asks you to
wait, it means that all of those ports are in use. If you wait a short time, the Genie will prompt you
to speak.
Why can't I receive calls or messages?
You may be logged in as a different user. Check the badge display while the badge is idle to
see who is actually logged in on that badge. If your name is displayed and you are still unable to
receive calls or messages, contact the system administrator for assistance.
Why do some text messages begin with strange characters?
The message was sent in HTML format. Ask the sender to re-send the message in plain text
format.
Why does my badge beep and then restart?
If you ignore low-battery signals and alerts long enough, the battery level will get so low that the
badge resets. Recharge your battery.
What can I do if badge buttons are not working?
If the badge display is blank and the indicator lights are off, it means you need to recharge the
battery.
Occasionally, the badge may need to be reset. If you have an image on the badge display, but
none of the buttons respond when you press them, remove the battery and then put it back in
again. The badge should work normally after it resets.
How can I stop getting logged out when I charge my badge?
This automatic log off is the result of the settings for your badge on the Vocera server. If you want
to use your badge while it is in a single-bay charger, contact the system administrator.
Eight-bay chargers do not have cutouts for the badge speaker, so you cannot use the badge
while it is charging in that kind of charger.
93
VOCERA BADGE USER GUIDE
FREQUENTLY ASKED QUESTIONS
94
VOCERA BADGE USER GUIDE
Agreements, Specifications, and Notices
This section contains information about third-party software agreements, system specifications,
and regulatory notices.
Third-Party Software Agreements
Certain portions of Vocera products are derived from software licensed to Vocera by the third
parties identified at http://www.vocera.com/legal under the heading “Communications”.
All portions of Vocera products are subject to the notices and restrictions specified at http://
www.vocera.com/legal.
System Specifications
This section describes the system specifications for each type of Vocera badge.
System Specifications for B3000n
B3000n badge specifications:
Dimensions
3.9 x 1.4 x 0.7 in. (9.8 x 3.6 x 1.8 cm)
Weight
1.9 oz. (53.5 g), with standard battery
LED Indicators
Bi-color LED, illuminated halo
Display screen
80 x 82 OLED bit-mapped display
Supports 5 lines of text, 9-16 characters per line, up
to 150 characters per message (font dependent)
Controls
Call button
Hold/Do Not Disturb (DND) button
Volume and Menu Selection buttons
Headset Support *
2.5 mm TRS headset jack
* For headset guidelines, go to www.vocera.com
and log into the Vocera customer portal.
B3000n network specifications:
Network Standard
IEEE 802.11a, 802.11b, 802.11g, and
802.11n
IEEE 802.11w
Frequency Band
95
2400–2483.5 MHz, 5180–5805 MHz
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
Data Rates Supported
1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54
Mbps, MCS0-MCS7
Wireless Medium
Direct Sequence Spread Spectrum (DSSS)
Orthogonal Frequency Division Multiplexing
(OFDM)
Single Input Single Output (SISO)
HT40 support, at 5GHz only
Media Access Protocol
Carrier sense multiple access with collision
avoidance (CSMA/CA)
Modulation 2.4GHz
DBPSK at 1 Mbps
DQPSK at 2 Mbps
CCK at 5.5 and 11 Mbps
BPSK at 6 and 9 Mbps
QPSK at 12 and 18 Mbps
16-QAM at 24 and 36 Mbps
64-QAM at 48 and 54 Mbps
Modulation 5GHz (HT20)
BPSK at 6.5 and 7.2 Mbps
QPSK at 13, 14.4, 19.5, and 21.7 Mbps
16-QAM at 26, 28.9, 39, and 43.3 Mbps
64-QAM at 52, 57.8, 58.5, 65, and 72.2 Mbps
Modulation 5GHz (HT40 Only at 5GHz)
MCS0-MCS1, 13.5, 15, 27, 30, 40.5, 45, 54,
60, 81, 90, 108, 120, 121.5, 135, and 150
Mbps
Operating Channels (2.4GHz)
11 channels (FCC)
13 channels (ETSI)
Operating Channels (5 GHz)
20 channels HT20 (FCC)
9 channels HT40 (FCC)
56 channels ETSI (Varies by country)
Roaming
IEEE 802.11a compliant
IEEE 802.11b compliant
IEEE 802.11g compliant
IEEE 802.11n compliant
96
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
Authentication
Open
PSK
PEAP
EAP-FAST
EAP-TLS
LEAP
Encryption
64-bit WEP
128-bit WEP
TKIP-WPA
AES-CCMP
B3000n electrical specifications:
RF Output Power (2.4ghZ) *
+16 dBm maximum at 802.11b
+18 dBm maximum at 802.11g
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
RF Output Power (5ghZ) *
+16 dBm maximum at 802.11a
+16 dBm maximum at 802.11n
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
RF Receive Sensitivity (2.4GHz) *
–85 dBm at 11 Mbps
–71 dBm at 54 Mbps
–69 dBm at HT20 MCS7
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
RF Receive Sensitivity (5GHz) *
–90 dBm at 6 Mbps
–73 dBm at 54 Mbps
–70 dBm at HT20 MCS7
–68 dBm at HT40 MCS7
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
97
Microphone Frequency Range
350 Hz to 3.75 KHz
Microphone Directionality
Quad MEMS Microphone array
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
Speaker Frequency Range
500 Hz to 3.75 KHz
Peak Speaker Loudness
85 dBSPL at 10 cm
Batteries
Battery Type
Lithium-ion Polymer
Battery Life
Standard: 3 hours talk time (U-APSD enabled);
45 hours of standby time.
Extended: 5 hours of talk time (U-APSD
enabled); 60 hours of standby time.
B3000n environmental specifications:
Operating Specifications
Temperature Range
32° to 104° F (0° to 40° C)
Humidity Range
5% to 95% relative humidity, non-condensing
Storage Specifications
Temperature Range
–4° to 104° F (–20° to 40° C)
Humidity Range
5% to 95% relative humidity, non-condensing
Drop Specification
1.5 meters onto concrete
System Specifications for B3000
B3000 badge specifications:
Dimensions
3.9 x 1.4 x 0.7 in. (9.8, 3.6, 1.8 cm)
Weight
1.9 oz. (53.5 g), with battery
LED Indicators
Two indicators: green, amber
Display screen
80 x 82 OLED bit-mapped display
Supports 5 lines of text, 9-16 characters per line, up
to 150 characters per message (font dependent)
Controls
Call button
Hold/Do Not Disturb (DND) button
Volume and Menu Selection buttons
Headset Support *
2.5 mm headset jack
* For headset guidelines, go to www.vocera.com
and log into the Vocera customer portal.
B3000 network specifications:
Network Standard
IEEE 802.11b
IEEE 802.11g
Frequency Band
98
2400–2483.5 MHz
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
Data Rates Supported
1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54
Mbps
Wireless Medium
Direct Sequence Spread Spectrum (DSSS)
Orthogonal Frequency Division Multiplexing
(OFDM)
Media Access Protocol
Carrier sense multiple access with collision
avoidance (CSMA/CA)
Modulation
DBPSK at 1Mbps
DQPSK at 2Mbps
CCK at 5.5 and 11Mbps
BPSK at 6 and 9Mbps
QPSK at 12 and 18 Mbps
16-QAM at 24 and 36 Mbps
64-QAM at 48 and 54 Mbps
Operating Channels
11 channels (FCC)
13 channels (ETSI)
Roaming
IEEE 802.11b compliant
IEEE 802.11g compliant
Authentication
PSK
PEAP
EAP-FAST
EAP-TLS
LEAP
Encryption
64-bit WEP
128-bit WEP
TKIP-WPA
AES-CCMP
B3000 electrical specifications:
RF Output Power *
+16 dBm maximum
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
RF Receive Sensitivity *
–82 dBm at 11 Mbps
–65 dBm at 54 Mbps
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
Microphone Frequency Range
99
350 Hz to 3.75 KHz
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
Microphone Directionality
Quad MEMS Microphone array
Speaker Frequency Range
500 Hz to 3.75 kHz
Peak Speaker Loudness
85 dBSPL at 25 cm
Batteries
Battery Type
Lithium-ion Polymer
Battery Life
Standard: 3 hours talk time (U-APSD enabled);
45 hours of standby time.
Extended: 5 hours of talk time (U-APSD enabled);
60 hours of standby time.
B3000 environmental specifications:
Operating Specifications
Temperature Range
32° to 104° F (0° to 40° C)
Humidity Range
5% to 95% relative humidity, non-condensing
Storage Specifications
Temperature Range
–4° to 104° F (–20° to 40° C)
Humidity Range
5% to 95% relative humidity, non-condensing
Drop Specification
1.5 meters onto concrete
System Specifications for B2000
B2000 badge specifications:
Dimensions
4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm)
Weight
1.9 oz. (53.9 g) with standard battery pack
LED Indicators
Two indicators: one- and two-color
Display screen
Supports 4 lines of text, 15 characters per line
Controls
Call button
Hold/Do Not Disturb (DND) button
Volume and Menu Selection buttons
Headset Support *
2.5 mm headset jack
* For headset guidelines, go to
www.vocera.com and log into the Vocera
customer portal.
B2000 network specifications:
Network Standard
IEEE 802.11b
IEEE 802.11g
100
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
Frequency Band
2400–2483.5 MHz
Data Rates Supported
1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54
Mbps
Wireless Medium
Direct Sequence Spread Spectrum (DSSS)
Orthogonal Frequency Division Multiplexing
(OFDM)
Media Access Protocol
Carrier sense multiple access with collision
avoidance (CSMA/CA)
Modulation
DBPSK at 1Mbps
DQPSK at 2Mbps
CCK at 5.5 and 11Mbps
BPSK at 6 and 9Mbps
QPSK at 12 and 18 Mbps
16-QAM at 24 and 36 Mbps
64-QAM at 48 and 54 Mbps
Operating Channels
11 channels (US, Canada), 3 non-overlapping
Roaming
IEEE 802.11b compliant
IEEE 802.11g compliant
Authentication
WPA-PSK
WPA-PEAP
EAP-FAST
EAP-TLS
LEAP
Encryption
64-bit WEP
128-bit WEP
TKIP-WPA
AES-CCMP
B2000 electrical specifications:
RF Output Power *
+16 dBm maximum
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
RF Receive Sensitivity *
–82 dBm at 11 Mbps
–65 dBm at 54 Mbps
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
Microphone Frequency Range
101
350 Hz to 3.75 KHz
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
Microphone Directionality
Unidirectional cardioid response
Speaker Frequency Range
950 Hz to 3.75 KHz
Peak Speaker Loudness
75 dBSpl at 25 cm
Batteries
Battery Type
Lithium Ion
B2000 environmental specifications:
Operating Specifications
Temperature Range
32° to 104° F (0° to 40° C)
Humidity Range
5% to 95% relative humidity
Storage Specifications
Temperature Range
–4° to 104° F (–20° to 40° C)
Humidity Range
5% to 95% relative humidity
Regulatory Notices
This section provides details regarding the regulatory compliance of the Vocera Communications
Badge.
B3000n Regulatory Notices
FCC Compliance for United States Users
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio or television reception. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause interference
to radio and television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•
Reorient or relocate the receiving antenna
•
Increase the separation between the equipment and receiver
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected
•
Consult the dealer or an experienced radio/TV technician for help
Caution: Changes or modifications not expressly approved by Vocera could void the FCC
compliance and negate your authority to operate the product.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
French Translation
102
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
Conformité aux normes FCC Cet équipement a été testé et trouvé conforme aux limites pour un
dispositif numérique de classe B, conformément à la Partie 15 des règlements de la FCC. Ces
limites sont conçues pour fournir une protection raisonnable contre les interférences nuisibles
dans une installation résidentielle. Cet équipement génère, utilise et peut émettre des fréquences
radio et, s'il n'est pas installé et utilisé conformément ment aux instructions du fabricant, peut
causer des interferences nuisibles aux communications radio. Rien ne garantit cependant que
l'interférence ne se produira pas dans une installation particulière. Si cet équipement provoque
des interférences nuisibles à la réception radio ou de télévision, qui peut être déterminé en
comparant et en l'éteignant, l'utilisateur est encouragé à essayer de corriger les interférence par
une ou plusieurs des mesures suivantes:
1. Réorienter ou déplacer l'antenne de réception
2. Augmenter la distance entre l'équipement et le récepteur
3. Branchez l'appareil dans une prise sur un circuit différent de celui auquel le récepteur est
connecté
4. Consultez votre revendeur ou un technicien radio / TV pour assistance
Précaution : Les changements ou modififications à cet appareil sans expressément approuvée
par la partie responsable de conformité pourraient annuler l'autorité de l'utilisateur de faire
fonctionner cet équipement.
Son fonctionnement est soumis aux deux conditions suivantes:
1. Ce dispositif ne peut causer des interférences, et
2. Ce dispositif doit accepter toute interférence, y compris les interférences qui peuvent causer
un mauvais fonctionnement du dispositif.
Specific Absorption Rate (SAR) Exposure Guidelines
THIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIO FREQUENCY
ENERGY (SAR).
Your wireless badge is a radio transmitter and receiver. It is designed and manufactured
not to exceed the emission limits for exposure to radio frequency (RF) energy set by the
Federal Communications Commission of the U.S. Government. These limits are part of a
set of comprehensive guidelines that establish permitted levels of RF energy for the general
population. The guidelines are based on standards that were developed by independent scientific
organizations through periodic and thorough evaluation of scientific studies. The standards
include a substantial safety margin designed to assure the safety of all persons, regardless of
age and health. The exposure standard for wireless communications devices employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is
1.6W/kg. Tests for SAR are conducted using standard operating positions, as applicable to this
device, specified by the FCC. The standard incorporates a substantial margin of safety to give
additional protection for the public and to account for any variations in measurement. Before a
badge is available for sale to the public, sample units must be tested by a certified regulatory lab
to verify that they do not exceed the limit established by the government-adopted requirement for
safe exposure.
USE ONLY APPROVED ACCESSORIES
RF exposure (SAR) tests have been performed on the Vocera badge when it is being worn
correctly and used with the approved accessories. The SAR test results show that the badge
complies with all FCC exposure requirements. When a properly-oriented badge is operated
with the appropriate accessories, as directed in the Vocera Badge User Guide, the level of RF
exposure is well below the FCC limit of 1.6W/Kg.
Therefore, to ensure compliance with FCC RF exposure guidelines when wearing the Vocera
badge, the user should only use Vocera approved accessories (e.g., lanyard or universal clip).
Accessories that have not been tested for RF exposure compliance with this product may not
comply with the FCC RF exposure safety guidelines and should not be used.
103
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
To ensure RF exposure compliance of the badge when using the lanyard, position and maintain
the call button, the speaker, and the antenna facing away from the body, as illustrated in Getting
Started with a Badge on page 9. The badge and lanyard attachment have been designed
specifically to maintain proper orientation during normal usage. Additionally, the lanyard clip can
be secured to clothing to provide additional stability. Wearing the Vocera badge with the antenna
facing the body may result in non-compliance with FCC RF exposure guidelines and must be
avoided.
Use only the internal antenna which is part of this product. Any use of unauthorized antennas, any
modifications to the supplied antenna, or any use of unauthorized attachments could damage the
badge, violate FCC regulations, and void the user’s authority to operate the product.
European Union Declaration of Conformity (DoC)
Standards:
B3000n Version
EN 300-328
EN 301-489-1
EN 301-489-17
EN 60950-1
EN 50383
2011/65/EU
Responsible Party:
Responsible Party contact information is available at www.vocera.com/legal/regulatory.aspx.
CE Mark Restrictions:
•
United Kingdom: System provider for third-party traffic may require a Wireless Telegraphy
and/or Telecommunications Act License.
•
France: French regulations require that you do not use this device outdoors.
English
Hereby, Vocera, Inc. declares that all CE Marked Vocera products incorporating Radio and
Telecoms Terminal Equipment functionality are in compliance with the essential requirements and
other relevant provisions of Directive 1999/5/EC.
Français
Par la présente, Vocera, Inc. déclare que tous les produits Vocera incorporant la fonctionnalité
d’Équipement terminal Radio et télécommunications et marqués du symbôle CE sont conformes
aux exigences essentielles et autres dispositions pertinentes de la Directive 1999/5/EC.
Dansk
Vocera, Inc. erklærer hermed, at alle CE-mærkede Vocera-produkter, som har indbygget
tilslutningsfunktionalitet til radio- og telekommunikation, overholder de obligatoriske krav og andre
relevante forudsætninger i Direktiv 1999/5/EU.
Notice to Canada Users
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.
This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled
environment.
104
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
Cet équipement est conforme à l'exposition aux rayonnements IC RSS-102 des limitesdéfinies
pour un environnement non contrôlé.
Notice: The Industry Canada regulations provide that changes or modifications not expressly
approved by Vocera, Inc. could void your authority to operate this equipment.
Avis: Dans le cadre des réglementations d'Industry Canada, vos droits d'utilisation de cet
équipement peuvent être annulés si des changements ou modifications non expressément
approuvés par Dell Inc. y sont apportés.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Canada Safety Code 6 Guidelines for Exposure to Radio Waves
THIS DEVICE MEETS HEALTH CANADA SAFETY CODE 6 GUIDELINES FOR EXPOSURE TO
RADIO WAVES.
CET APPAREIL EST CONFORME AUX DIRECTIVES DU CODE 6 DE SÉCURITÉ DE LA SANTÉ
CANADA POUR L'EXPOSITION AUX ONDES RADIO.
Your B3000n device is a radio transmitter and receiver. It is designed not to exceed the limits for
exposure to radio waves (radio frequency electromagnetic fields) recommended by international
guidelines. The guidelines were developed by Health Canada and include a substantial safety
margin designed to assure the safety of all persons, regardless of age and health.
Votre appareil B3000n est un émetteur-récepteur radio. Il est conçu pour ne pas dépasser
les limites d'exposition aux ondes radio (champs électromagnétiques de fréquence radio)
recommandées par les directives internationales. Les lignes directrices ont été élaborées par
Santé Canada et comprennent une marge de sécurité importante destinée à assurer la sécurité
de toutes les personnes, indépendamment de l'âge et de la santé.
The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption
Rate, or SAR. The SAR limit for radio devices is 1.6W/kg.
Les lignes directrices pour l'exposition aux ondes radio utilisent une unité de mesure appelée
Débit d'Absorption Spécifique, ou DAS. La limite DAS pour les appareils radio est 1,6W/kg.
Tests for SAR are conducted using standard operating positions with the device transmitting at its
highest certified power level in all tested frequency bands.
Les tests de DAS sont effectués en utilisant des positions standards de fonctionnement quand
l'appareil fonctionne à son niveau de puissance maximum certifié dans toutes les bandes de
fréquences testées.
During use, the actual SAR value for this device may be well below the value stated above. In
general, the lower the power output by the device, the lower its SAR value.
En cours d'utilisation, la valeur de DAS réel de ce dispositif peut être bien inférieur à la valeur
indiquée cidessus. En général, plus la puissance de sortie par le dispositif, plus sa valeur DAS.
The World Health Organization has stated that present scientific information does not indicate the
need for any special precautions for the use of mobile devices. They recommend that if you are
interested in further reducing your exposure then you can easily do so by limiting your usage or
simply using a handsfree kit to keep the device away from the head and body.
L'Organisation mondiale de la Santé (OMS) a déclaré que l'information scientifique actuelle
n'indique pas la nécessité de prendre des précautions particulières pour l'utilisation de dispositifs
radio. Ils recommandent que si vous êtes intéressé à réduire encore davantage votre exposition,
vous pouvez facilement le faire en limitant votre consommation ou tout simplement en utilisant un
kit mains-libres pour maintenir le dispositif éloigné de la tête et du corps.
IC RSS-Gen, Sec. 7.1.3
105
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions: (1) This device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause undesired
operation.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil
ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
IC statement: From RSS-GEN 7.1.2
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of
a type and maximum (or lesser gain) approved for the transmitter by Industry Canada. To reduce
potential radio interference to other users, the antenna type and its gain should be so chosen
that the equivalent isotropically radiated power (e.i.r.p.) is not more than necessary for successful
communication.
Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner
seulement avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour
l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique
à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que
la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
IC statement: From RSS-210, Annex 9 (6)
Operation in the 5150-5250MHz band is for indoor use only to reduce potential for harmful
interference to co-channel mobile satellite systems.
Les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour
une utilisation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de
satellites mobiles utilisant les mêmes canaux.
IC statement: From RSS-210, Annex 9 (7)
Users should also be advised that high-power radars are allocated as primary users (i.e. priority
users) of the bands 5250-5350MHz and 5650-5850MHz and that these radars could cause
interference and/or damage to LE-LAN devices.
De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute
puissance sont désignés utilisateurs principaux (c.-à-d., qu'ils ont la priorité) pour les bandes 5
250-5 350 MHz et 5 650-5 850 MHz et que ces radars pourraient causer du brouillage et/ou des
dommages aux dispositifs de réseaux locaux exempts de licence (LE-LAN).
Notice to Australia and New Zealand Users
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to the Australian/New Zealand standard AS/NZS CISPR22: 2009 (Class B) set out by
the Australian Communications and Media Authority and Radio Spectrum Management Agency.
New Zealand telecommunication statement (for products fitted with Telepermit approved
modems):
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has
accepted that the item complies with minimum conditions for connection to its network. It
indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Above all, it provides no assurance that any item will work correctly in all respects with another
item of Telepermitted equipment of a different make or model, nor does it imply that any product
is compatible with all of Telecom's network services.
This equipment shall not be set up to make automatic calls to the Telecom `111' Emergency
Service.
106
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
Important: Under power failure conditions, this telephone may not operate. Make sure that a
separate telephone, not dependent on local power, is available for emergency use.
Some parameters required for compliance with Telecom's Telepermit requirements are
dependent on the equipment (PC) associated with this device. The associated equipment shall be
set to operate within the following limits for compliance with Telecom's specifications:
1. There shall be no more than 10 calls to the same number within any 30-minute period for any
single manual call initiation, and
2. The equipment shall go on-hook for a period of not less than 30 seconds between the end of
one attempt and the beginning of the next attempt.
The equipment shall be set to make sure that automatic calls to different numbers are spaced
such that there is no less than 5 seconds between the end of one call attempt and the beginning
of another.
The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of
receipt of ringing.
Notice to Singapore Users
Complies with IDA Standards DA101094
Notice to Brazil Users
B3000 Regulatory Notices
FCC Compliance for United States Users
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio or television reception. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause interference
to radio and television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•
Reorient or relocate the receiving antenna
•
Increase the separation between the equipment and receiver
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected
•
Consult the dealer or an experienced radio/TV technician for help
Caution: Changes or modifications not expressly approved by Vocera could void the FCC
compliance and negate your authority to operate the product.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
107
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
French Translation
Conformité aux normes FCC Cet équipement a été testé et trouvé conforme aux limites pour un
dispositif numérique de classe B, conformément à la Partie 15 des règlements de la FCC. Ces
limites sont conçues pour fournir une protection raisonnable contre les interférences nuisibles
dans une installation résidentielle. Cet équipement génère, utilise et peut émettre des fréquences
radio et, s'il n'est pas installé et utilisé conformément ment aux instructions du fabricant, peut
causer des interferences nuisibles aux communications radio. Rien ne garantit cependant que
l'interférence ne se produira pas dans une installation particulière. Si cet équipement provoque
des interférences nuisibles à la réception radio ou de télévision, qui peut être déterminé en
comparant et en l'éteignant, l'utilisateur est encouragé à essayer de corriger les interférence par
une ou plusieurs des mesures suivantes:
1. Réorienter ou déplacer l'antenne de réception
2. Augmenter la distance entre l'équipement et le récepteur
3. Branchez l'appareil dans une prise sur un circuit différent de celui auquel le récepteur est
connecté
4. Consultez votre revendeur ou un technicien radio / TV pour assistance
Précaution : Les changements ou modififications à cet appareil sans expressément approuvée
par la partie responsable de conformité pourraient annuler l'autorité de l'utilisateur de faire
fonctionner cet équipement.
Son fonctionnement est soumis aux deux conditions suivantes:
1. Ce dispositif ne peut causer des interférences, et
2. Ce dispositif doit accepter toute interférence, y compris les interférences qui peuvent causer
un mauvais fonctionnement du dispositif.
Specific Absorption Rate (SAR) Exposure Guidelines
THIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIO FREQUENCY
ENERGY (SAR).
Your wireless badge is a radio transmitter and receiver. It is designed and manufactured
not to exceed the emission limits for exposure to radio frequency (RF) energy set by the
Federal Communications Commission of the U.S. Government. These limits are part of a
set of comprehensive guidelines that establish permitted levels of RF energy for the general
population. The guidelines are based on standards that were developed by independent scientific
organizations through periodic and thorough evaluation of scientific studies. The standards
include a substantial safety margin designed to assure the safety of all persons, regardless of
age and health. The exposure standard for wireless communications devices employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is
1.6W/kg. Tests for SAR are conducted using standard operating positions, as applicable to this
device, specified by the FCC. The standard incorporates a substantial margin of safety to give
additional protection for the public and to account for any variations in measurement. Before a
badge is available for sale to the public, sample units must be tested by a certified regulatory lab
to verify that they do not exceed the limit established by the government-adopted requirement for
safe exposure.
USE ONLY APPROVED ACCESSORIES
108
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
RF exposure (SAR) tests have been performed on the Vocera badge when it is being worn
correctly and used with the approved accessories. The SAR test results show that the badge
complies with all FCC exposure requirements. When a properly-oriented badge is operated
with the appropriate accessories, as directed in the Vocera Badge User Guide, the level of RF
exposure is well below the FCC limit of 1.6W/Kg.
Therefore, to ensure compliance with FCC RF exposure guidelines when wearing the Vocera
badge, the user should only use Vocera approved accessories (e.g., lanyard or universal clip).
Accessories that have not been tested for RF exposure compliance with this product may not
comply with the FCC RF exposure safety guidelines and should not be used.
To ensure RF exposure compliance of the badge when using the lanyard, position and maintain
the call button, the speaker, and the antenna facing away from the body, as illustrated in Getting
Started with a Badge on page 9. The badge and lanyard attachment have been designed
specifically to maintain proper orientation during normal usage. Additionally, the lanyard clip can
be secured to clothing to provide additional stability. Wearing the Vocera badge with the antenna
facing the body may result in non-compliance with FCC RF exposure guidelines and must be
avoided.
Use only the internal antenna which is part of this product. Any use of unauthorized antennas, any
modifications to the supplied antenna, or any use of unauthorized attachments could damage the
badge, violate FCC regulations, and void the user’s authority to operate the product.
European Union Declaration of Conformity (DoC)
Standards:
B3000 Version
EN 300-328
EN 301-489-1
EN 301-489-17
EN 60950-1
EN 50383
2011/65/EU
Responsible Party:
Responsible Party contact information is available at www.vocera.com/legal/regulatory.aspx.
CE Mark Restrictions:
•
United Kingdom: System provider for third-party traffic may require a Wireless Telegraphy
and/or Telecommunications Act License.
•
France: French regulations require that you do not use this device outdoors.
English
Hereby, Vocera, Inc. declares that all CE Marked Vocera products incorporating Radio and
Telecoms Terminal Equipment functionality are in compliance with the essential requirements and
other relevant provisions of Directive 1999/5/EC.
Français
Par la présente, Vocera, Inc. déclare que tous les produits Vocera incorporant la fonctionnalité
d’Équipement terminal Radio et télécommunications et marqués du symbôle CE sont conformes
aux exigences essentielles et autres dispositions pertinentes de la Directive 1999/5/EC.
Dansk
Vocera, Inc. erklærer hermed, at alle CE-mærkede Vocera-produkter, som har indbygget
tilslutningsfunktionalitet til radio- og telekommunikation, overholder de obligatoriske krav og andre
relevante forudsætninger i Direktiv 1999/5/EU.
109
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
Notice to Canada Users
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.
This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled
environment.
Cet équipement est conforme à l'exposition aux rayonnements IC RSS-102 des limitesdéfinies
pour un environnement non contrôlé.
Notice: The Industry Canada regulations provide that changes or modifications not expressly
approved by Vocera, Inc. could void your authority to operate this equipment.
Avis: Dans le cadre des réglementations d'Industry Canada, vos droits d'utilisation de cet
équipement peuvent être annulés si des changements ou modifications non expressément
approuvés par Dell Inc. y sont apportés.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Canada Safety Code 6 Guidelines for Exposure to Radio Waves
THIS DEVICE MEETS HEALTH CANADA SAFETY CODE 6 GUIDELINES FOR EXPOSURE TO
RADIO WAVES.
CET APPAREIL EST CONFORME AUX DIRECTIVES DU CODE 6 DE SÉCURITÉ DE LA SANTÉ
CANADA POUR L'EXPOSITION AUX ONDES RADIO.
Your B3000 device is a radio transmitter and receiver. It is designed not to exceed the limits for
exposure to radio waves (radio frequency electromagnetic fields) recommended by international
guidelines. The guidelines were developed by Health Canada and include a substantial safety
margin designed to assure the safety of all persons, regardless of age and health.
Votre appareil B3000 est un émetteur-récepteur radio. Il est conçu pour ne pas dépasser
les limites d'exposition aux ondes radio (champs électromagnétiques de fréquence radio)
recommandées par les directives internationales. Les lignes directrices ont été élaborées par
Santé Canada et comprennent une marge de sécurité importante destinée à assurer la sécurité
de toutes les personnes, indépendamment de l'âge et de la santé.
The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption
Rate, or SAR. The SAR limit for radio devices is 1.6W/kg.
Les lignes directrices pour l'exposition aux ondes radio utilisent une unité de mesure appelée
Débit d'Absorption Spécifique, ou DAS. La limite DAS pour les appareils radio est 1,6W/kg.
Tests for SAR are conducted using standard operating positions with the device transmitting at its
highest certified power level in all tested frequency bands.
Les tests de DAS sont effectués en utilisant des positions standards de fonctionnement quand
l'appareil fonctionne à son niveau de puissance maximum certifié dans toutes les bandes de
fréquences testées.
During use, the actual SAR value for this device may be well below the value stated above. In
general, the lower the power output by the device, the lower its SAR value.
En cours d'utilisation, la valeur de DAS réel de ce dispositif peut être bien inférieur à la valeur
indiquée cidessus. En général, plus la puissance de sortie par le dispositif, plus sa valeur DAS.
110
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
The World Health Organization has stated that present scientific information does not indicate the
need for any special precautions for the use of mobile devices. They recommend that if you are
interested in further reducing your exposure then you can easily do so by limiting your usage or
simply using a handsfree kit to keep the device away from the head and body.
L'Organisation mondiale de la Santé (OMS) a déclaré que l'information scientifique actuelle
n'indique pas la nécessité de prendre des précautions particulières pour l'utilisation de dispositifs
radio. Ils recommandent que si vous êtes intéressé à réduire encore davantage votre exposition,
vous pouvez facilement le faire en limitant votre consommation ou tout simplement en utilisant un
kit mains-libres pour maintenir le dispositif éloigné de la tête et du corps.
IC RSS-Gen, Sec. 7.1.3
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions: (1) This device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause undesired
operation.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil
ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Notice to Australia and New Zealand Users
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to the Australian/New Zealand standard AS/NZS CISPR22: 2009 (Class B) set out by
the Australian Communications and Media Authority and Radio Spectrum Management Agency.
New Zealand telecommunication statement (for products fitted with Telepermit approved
modems):
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has
accepted that the item complies with minimum conditions for connection to its network. It
indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Above all, it provides no assurance that any item will work correctly in all respects with another
item of Telepermitted equipment of a different make or model, nor does it imply that any product
is compatible with all of Telecom's network services.
This equipment shall not be set up to make automatic calls to the Telecom `111' Emergency
Service.
Important: Under power failure conditions, this telephone may not operate. Make sure that a
separate telephone, not dependent on local power, is available for emergency use.
Some parameters required for compliance with Telecom's Telepermit requirements are
dependent on the equipment (PC) associated with this device. The associated equipment shall be
set to operate within the following limits for compliance with Telecom's specifications:
1. There shall be no more than 10 calls to the same number within any 30-minute period for any
single manual call initiation, and
2. The equipment shall go on-hook for a period of not less than 30 seconds between the end of
one attempt and the beginning of the next attempt.
The equipment shall be set to make sure that automatic calls to different numbers are spaced
such that there is no less than 5 seconds between the end of one call attempt and the beginning
of another.
The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of
receipt of ringing.
Notice to Singapore Users
111
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
Complies with IDA Standards DA101094
Notice to Brazil Users
B2000 Regulatory Notices
FCC Compliance for United States Users
FCC Part 15.247
FCC Part 15, Class B Device
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause unwanted operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against interference in a commercial or residential installation. There is no guarantee,
however, that interference will not occur in any particular installation. If this equipment does cause
interference with radio or television reception, the user should try to correct the interference by
employing one or more of the following:
•
Reorient or relocate the receiving antenna on the affected equipment.
•
Increase the separation between the affected equipment and the badge.
•
Consult the dealer or an experienced technician for help.
Any changes or modifications to this device not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
Specific Absorption Rate (SAR) Exposure Guidelines
THIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIO FREQUENCY
ENERGY (SAR).
Your wireless badge is a radio transmitter and receiver. It is designed and manufactured
not to exceed the emission limits for exposure to radio frequency (RF) energy set by the
Federal Communications Commission of the U.S. Government. These limits are part of a
set of comprehensive guidelines that establish permitted levels of RF energy for the general
population. The guidelines are based on standards that were developed by independent scientific
organizations through periodic and thorough evaluation of scientific studies. The standards
include a substantial safety margin designed to assure the safety of all persons, regardless of
age and health. The exposure standard for wireless communications devices employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is
1.6W/kg. Tests for SAR are conducted using standard operating positions, as applicable to this
device, specified by the FCC. The standard incorporates a substantial margin of safety to give
additional protection for the public and to account for any variations in measurement. Before a
badge is available for sale to the public, sample units must be tested by a certified regulatory lab
to verify that they do not exceed the limit established by the government-adopted requirement for
safe exposure.
112
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
USE ONLY APPROVED ACCESSORIES
RF exposure (SAR) tests have been performed on the Vocera badge when it is being worn
correctly and used with the approved accessories. The SAR test results show that the badge
complies with all FCC exposure requirements. When a properly-oriented badge is operated
with the appropriate accessories, as directed in the Vocera Badge User Guide, the level of RF
exposure is well below the FCC limit of 1.6W/Kg.
Therefore, to ensure compliance with FCC RF exposure guidelines when wearing the Vocera
badge, the user should only use Vocera approved accessories (e.g., lanyard, pocket clip, etc.).
Accessories that have not been tested for RF exposure compliance with this product may not
comply with the FCC RF exposure safety guidelines and should not be used.
To ensure RF exposure compliance of the badge when using the lanyard, position and maintain
the call button, the speaker, and the antenna facing away from the body, as illustrated in Getting
Started with a Badge on page 9. The badge and lanyard attachment have been designed
specifically to maintain proper orientation during normal usage. Additionally, the lanyard clip can
be secured to clothing to provide additional stability. Wearing the Vocera badge with the antenna
facing the body may result in non-compliance with FCC RF exposure guidelines and must be
avoided.
Use only the internal antenna which is part of this product. Any use of unauthorized antennas, any
modifications to the supplied antenna, or any use of unauthorized attachments could damage the
badge, violate FCC regulations, and void the user’s authority to operate the product.
European Union Declaration of Conformity (DoC)
Vocera Communications, Inc., hereby declares that this Wideband Transmission System Radio
(Communications Badge B2000), is in compliance with the essential requirements and other
relevant provisions of the R&TTE Directive 1999/5/EC.
Standards:
B2000 Version
EN 300-328
EN 301-489-1
EN 301-489-17
IEC 60950
EN 50383
2011/65/EU
Responsible Party:
Responsible Party contact information is available at www.vocera.com/legal/regulatory.aspx.
CE Mark Restrictions:
•
United Kingdom: System provider for third-party traffic may require a Wireless Telegraphy
and/or Telecommunications Act License.
•
France: French regulations require that you do not use this device outdoors.
Notice to Australian and New Zealand Users
The Vocera communications badge meets the requirements for human exposure to
electromagnetic radiation outlined in the standard Radiocommunications (Electromagnetic
Radiation—Human Exposure) Standard, made under section 162 of the Radiocommunications
Act of 1992 and compiled on 1 April 2007.
Notices to New Zealand Users
113
VOCERA BADGE USER GUIDE
AGREEMENTS, SPECIFICATIONS, AND NOTICES
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has
accepted that the item complies with minimum conditions for connection to its network. It
indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Above all, it provides no assurance that any item will work correctly in all respects with another
item of Telepermitted equipment of a different make or model, nor does it imply that any product
is compatible with all of Telecom's network services.
Customers that experience difficulty understanding, or being understood by, the person they are
talking to via these Vocera B2000 Communications Badges should report the problem to IBM
New Zealand Ltd, the equipment supplier. Do not complain about this product's service quality to
the Telecom Fault Service (120). Any work undertaken by Telecom as a result of such a complaint
will be charged to the customer owning this Vocera B2000 Communications Badge product.
114
VOCERA BADGE USER GUIDE
Important Safety Instructions
The Vocera badge (including its battery component) and the Vocera battery charger are
electronic devices. Care appropriate to the use of any electronic device must be taken
in using the badge and the battery charger in order to minimize the possibility of injury
(e.g., from shock) and damage (e.g., from fire).
In addition, the Vocera badge is a wireless communication device that works by
generating radio frequency (RF) signals. These signals, although generally lower in
strength than a typical cellular telephone, can interfere with other electronic devices
that are not appropriately shielded against RF signals. If the Vocera badge will be used
in proximity to sensitive electronic devices for which interference could result in serious
consequences, you must consult with the manufacturer of any such device in order
to determine whether the Vocera badge can be safely operated in proximity to such
device.
In order to ensure comfortable use of the badge and to avoid possible damage to
hearing, do not bring the speaker within close proximity of the ear while the badge is
powered on.
References below to the “badge” refer to the Vocera badge, including its battery
component, while references to the “product” refer to the badge and the Vocera battery
charger.
In addition to other basic safety precautions appropriate to the use of wireless
electronic devices, follow the safety and use instructions set forth below.
Warning Definition
Warning: This warning symbol means danger. You are in a situation that could cause bodily
injury. Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents.
Waarschuwing: Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die
lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich
bewust te zijn van de bij elektrische schakelingen betrokken risico’s en dient u op de hoogte te
zijn van standaard maatregelen om ongelukken te voorkomen.
Varoitus: Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa
ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää
sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista.
115
VOCERA BADGE USER GUIDE
IMPORTANT SAFETY INSTRUCTIONS
Attention: Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une
situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un
équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous
avec les procédures couramment utilisées pour éviter les accidents.
Warnung: Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer
Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien
Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur
Vermeidung von Unfällen bewußt.
Avvertenza: Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare
infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli
relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di
incidenti.
Advarsel: Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til
personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene
som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå
ulykker.
Aviso: Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar
danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os
perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam
prevenir possíveis acidentes.
¡Advertencia! Este símbolo de aviso significa peligro. Existe riesgo para su integridad física.
Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y
familiarizarse con los procedimientos estándar de prevención de accidentes.
Varning! Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till
personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna
med elkretsar och känna till vanligt förfarande för att förebygga skador.
Badge and Battery Charger Safety
1. MAKE SURE YOU READ, UNDERSTAND, AND FOLLOW ALL WARNINGS AND
INSTRUCTIONS IN THE PRODUCT DOCUMENTATION AND ON THE PRODUCT ITSELF.
2. A damaged battery may pose a risk of personal injury. Damage may include impact or
shock that dents or punctures the battery, exposure to a flame, or other deformation. Do not
disassemble the battery. Handle a damaged or leaking battery pack with extreme care. If the
battery is damaged, electrolyte may leak from the cells or fire may result which may cause
personal injury.
Une batterie endommagée peut présenter un risque de blessures corporelles. Les dégâts
peuvent résulter d'impacts ou de chocs provoquant des bosses ou des perforations de
la batterie, de l'exposition au feu ou d'autres déformations. Ne démontez pas la batterie.
Manipulez les batteries endommagées ou percées avec d'extrêmes précautions. Si une
batterie est endommagée, de l'électrolyte peut s'échapper des cellules ou la batterie peut
prendre feu, ce qui risque de provoquer des blessures corporelles.
3. Keep the battery away from children.
Conservez la batterie hors de portée des enfants.
4. Do not expose (store or place) your badge or battery pack to a heat source such as a
radiator, fireplace, stove, electric heater, or other heat-generating appliance or otherwise
expose it to temperatures in excess of 65ºC (149ºF). When heated to excessive temperatures,
battery cells could vent or explode, posing risk of fire.
116
VOCERA BADGE USER GUIDE
IMPORTANT SAFETY INSTRUCTIONS
N'exposez pas (ni ne rangez ou laissez) votre ordinateur ou batterie près d'une source de
chaleur, telle qu'un radiateur, une cheminée, un poêle, un chauffage électrique ou tout autre
appareil générateur de chaleur et ne l'exposez pas à des températures supérieures à 65 °C
(149 °F). Lorsque les batteries atteignent une temperature excessive, les cellules de la batterie
peuvent imploser ou exploser, représentant alors un risque d'incendie.
5. Do not carry a battery pack in your pocket, purse, or other container where metal objects
(such as keys) could short-circuit the battery terminals. The resulting excessive current flow
can lead to extremely high temperatures and may cause damage to the battery pack or
surrounding materials, or personal injury, such as burns.
Ne transportez pas de batterie dans votre poche, sac à main ou autre conteneur où des
objets métalliques (comme des clés) pourraient court-circuiter les bornes de la batterie.
L'excès de courant qui en résulterait pourrait entraîner des températures extrêmement
élevées et endommager la batterie, ou les matériels à proximité, ou provoquer des blessures
comme des brûlures.
6. Do not put anything other than a Vocera badge or Vocera battery into a Vocera charger slot,
as other objects may touch dangerous voltage points or may short out parts, both of which
conditions could result in fire or electric shock.
Important: The B3000n and B3000 badges cannot be placed into the charger.
7. Do not place the product on an unstable surface, as the product may fall and suffer serious
damage.
8. Do not operate the charger in a cabinet or other enclosure unless proper ventilation is
provided.
9. Do not position the badge or battery charger near any source of water such as a sink, wash
bowl, or toilet. Do not spill liquid of any kind on the product, as doing so may short out parts,
causing damage to the product and creating the risk of fire or electric shock.
10. Take the badge or charger to a qualified service provider in these circumstances:
•
If liquid has been spilled onto the badge or charger, or if rain or water has touched the
badge or charger.
•
If the badge or charger does not operate normally after you follow the operating
instructions.
•
If the badge or charger has been dropped or damaged.
•
If the badge or charger exhibits a distinct degradation in performance.
•
If the power cord or plug on the charger is damaged or frayed.
11. Unplug the charger from the wall outlet before cleaning. To clean or disinfect the badge and
charger, wipe with a cloth dampened with germicidal solution or isopropyl alcohol. Use of any
other cleaners may damage the badge and void your warranty.
12. Use the battery charger indoors only.
13. Do not allow anything to rest on the charger‘s power cord. Do not locate the charger where
the cord may be damaged or where the cord may cause someone to trip. Keep the power
cord away from operating machinery.
14. Do not overload outlets or extension cords, because this may cause a fire or electrical shock.
15. Operate the charger only with a Vocera-approved power adapter.
Utilisez le chargeur seulement avec un adaptateur de puissance approuvé par Vocera.
16. Use only the batteries supplied with the product or Vocera-approved replacements.
17. Do not use the battery to power any device other than the Vocera badge it is designed for.
18. Charge the battery only in its Vocera charger and according to the instructions in the Vocera
Badge User Guide. These instructions are also included with the charger.
19. In limited circumstances, the badge may power off without any prior low battery warning or
indication.
117
VOCERA BADGE USER GUIDE
IMPORTANT SAFETY INSTRUCTIONS
20. Do not charge the battery in a place where static electricity is generated or let the battery
touch any object that is statically charged.
21. The battery can be stored at temperatures between –4° F and 104° F (between –20° C and
40° C), and can be charged or operated at temperatures between 32° F and 104° F (between
0° C and 40° C).
22. Do not put the battery into a microwave oven, conventional oven, dryer, or high-pressure
container, or dispose of the battery in a fire. If you do so, the battery might explode.
23. Do not open or puncture the battery or subject the battery to strong physical shock.
24. Stop using the battery if it exhibits abnormal heat, odor, color, deformation, or is in an
abnormal condition.
25. If you detect leakage or a foul odor, it is especially important to keep the battery away from
fire. If battery liquid leaks onto your skin or clothes, immediately wash well with clean water. If
liquid leaking from the battery gets into your eyes, do not rub your eyes. Instead, immediately
rinse your eyes well with clean water, and consult a doctor.
26. If the contact points on a B3000n or B3000 battery or badge are damaged, the badge
screen may display the following error: "Battery Communication Error." If this happens, do the
following to determine whether the battery or badge is damaged:
•
Try using the battery in question on other badges that are working properly. If the "Battery
Communication Error" message always appears on other badges, the battery is damaged
and must be replaced.
•
Try using the badge in question with other batteries that are working properly. If the
"Battery Communication Error" message always appears, the badge is damaged and
must be replaced.
27. Handle batteries with care to avoid shorting the battery with conducting materials, such as
rings, bracelets, and keys. If the battery shorts, it may overheat and burn you.
28. Battery Disposal: Dispose of used batteries properly. After Vocera batteries have reached
the end of their useful life, we recommend recycling them at a recycling center in your
community or by sending them to Vocera (or a designated Vocera partner for your locale) for
an earth-friendly disposal. For Vocera recycling policy and instructions, search for "recycling"
in Vocera Technical Support Portal Content. If you choose to dispose of batteries yourself,
consult the regulations that are in force in your locale.
29. When recycling or discarding the battery, make it non-conductive by applying vinyl tape to
the terminals. On B2000 batteries, apply tape to the edges of the battery, at the sides. On
B3000n and B3000 batteries, apply tape to the top edge.
FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A) DAMAGE
TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTY DAMAGE AND/OR
SERIOUS PERSONAL INJURY, INCLUDING DEATH.
ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUS VOUS
EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT, ANNULANT VOTRE
GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OU RISQUES DE BLESSURES SÉRIEUSES,
INCLUANT PERTE DE VIE.
Important Information About Use in Certain Areas
1. Turn your badge OFF in facilities when any posted notices instruct you to turn off all devices
that emit a radio frequency. To turn the badge OFF, depress the Hold/DND button for 5
seconds or remove the battery. If the rules of your facility limit use of RF-emitting devices in
certain areas, you must familiarize yourself with these rules and follow them strictly.
118
VOCERA BADGE USER GUIDE
IMPORTANT SAFETY INSTRUCTIONS
2. If you have any reason to suspect that the badge is interfering with sensitive equipment, turn
the badge OFF immediately.
3. Turn your badge OFF and do not use the charger when you are in any area with potentially
explosive materials in the atmosphere. Sparks in such areas could cause an explosion or
fire, resulting in bodily injury or death. Areas with potentially explosive atmospheres include:
fueling areas; transfer or storage facilities for fuel or chemicals; facilities with equipment
using liquefied petroleum gas, such as propane or butane; and areas where the air contains
chemicals or particles, such as grain, dust, or metal powders.
FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A) DAMAGE
TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTY DAMAGE AND/OR
SERIOUS PERSONAL INJURY, INCLUDING DEATH.
ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUS VOUS
EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT, ANNULANT VOTRE
GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OU RISQUES DE BLESSURES SÉRIEUSES,
INCLUANT PERTE DE VIE.
Additional Instructions for B3000n and B3000 Battery Safety
CAUTION: Using an incompatible battery may increase the risk of fire or explosion.
Replace the battery only with a compatible battery purchased from Vocera that is
designed to work with your B3000n or B3000. Do not use a battery from other devices
with your B3000n or B3000. Dispose of used batteries properly. See Battery Disposal in
this document.
PRÉCAUTION : L'utilisation d'une batterie non compatible peut accroître le risque
d'incendie ou d'explosion. Remplacez la batterie uniquement par une batterie
compatible achetée auprès de Vocera, conçue pour fonctionner avec votre Vocera
B3000n/B3000. N'utilisez pas de batterie provenant d'un autre périphériques. Évacuez
les batteries usagées conformément à la réglementation. Reportez-vous à la section
Mise au rebut de la batterie de ce document.
Product Disposal Warning
Warning: Ultimate disposal of this product should be handled according to all national laws and
regulations.
Waarschuwing: Dit produkt dient volgens alle landelijke wetten en voorschriften te worden
afgedankt.
Varoitus: Tämän tuotteen lopullisesta hävittämisestä tulee huolehtia kaikkia valtakunnallisia lakeja
ja säännöksiä noudattaen.
Attention: La mise au rebut définitive de ce produit doit être effectuée conformément à toutes les
lois et réglementations en vigueur.
Warnung: Dieses Produkt muß den geltenden Gesetzen und Vorschriften entsprechend entsorgt
werden.
119
VOCERA BADGE USER GUIDE
IMPORTANT SAFETY INSTRUCTIONS
Avvertenza: L'eliminazione finale di questo prodotto deve essere eseguita osservando le
normative italiane vigenti in materia.
Advarsel: Endelig disponering av dette produktet må skje i henhold til nasjonale lover og
forskrifter.
Aviso: A descartagem final deste produto deverá ser efectuada de acordo com os regulamentos
e a legislação nacional.
Advertencia: El desecho final de este producto debe realizarse según todas las leyes y
regulaciones nacionales.
Varning: Slutlig kassering av denna produkt bör skötas i enlighet med landets alla lagar och
föreskrifter.
National Safety Statement of Compliance – CE Marking
EN 60950 Statement:
This is to certify that the Vocera B3000n/B3000 chassis and components installed within the
chassis are in compliance with the requirements of EN 60950 in accordance with the Low
Voltage Directive. Additional national differences for all European Union countries have been
evaluated for compliance. Some components installed within the Vocera B3000n/B3000 chassis
may use a nickel-metal hydride (NiMH) and/or lithium-ion battery. The NiMH and lithium-ion
batteries are long-life batteries, and it is very possible that you will never need to replace them.
However, should you need to replace them, refer to the individual component manual for
directions on replacement and disposal of the battery.
120
VOCERA BADGE USER GUIDE
Command Reference
In the following list, commands marked with an asterisk (*) either require a permission from your
system administrator or require that Vocera is integrated with your phone system.
Block and Accept Calls
Action
Recommended Commands
Block calls
Block all calls. *
Block all calls from John Smith. *
Block all calls except from John Smith. *
Block all calls except from Tech Support. *
Accept calls
Accept all calls. *
Accept all calls from John Smith. *
Accept all calls except from John Smith. *
Accept all calls except from Tech Support. *
Find out who is currently blocked
from calling your badge
Who is blocked?
* = requires permission or telephony integration
Broadcast to a Group
Action
Recommended Commands
Initiate a broadcast to a group
Broadcast to Tech Support.
Initiate an urgent broadcast to a
group
Urgently broadcast to Tech Support. *
Initiate an urgent broadcast to the
emergency broadcast group
Double-click the Call button.
Cancel a broadcast
Press the Call button while listening to the broadcast.
Reply to everyone
1. Press and hold the Call button before the broadcast ends.
•
•
When it is OK to talk, the device plays a chime.
If somebody else has already started to reply, you hear a
warning sound.
2. Begin speaking.
Everyone in the broadcast group hears you immediately.
3. When finished, release the Call button.
Everyone in the broadcast group hears a chime, letting
them know they can now reply.
* = requires permission or telephony integration
121
VOCERA BADGE USER GUIDE
COMMAND REFERENCE
Call a User or Group Member
Action
Recommended Commands
Call another user
Call John Smith.
Call a group member
Call Tech Support.
Place an urgent call
Urgently call John Smith. *
Call a user with a department
name
Call John Smith in Hardware.
Call a user with a first name and
department
Call Sue in Hardware.
* = requires permission or telephony integration
Dial a Telephone Number
Action
Recommended Commands
Dial an extension
Dial extension 3145. *
Dial an outside phone number
Dial an outside number. *
Redial the last phone number you
called
Redial number. *
* = requires permission or telephony integration
Environmental Services
Enviromental Services staff members use the following commands to report their status and
readiness to recieve requests for cleaning and other services.
Action
Recommended Voice Commands
Begin a break
Start break
Stop a break
End break
Stop a shift
End shift
Forward a Call
Action
Recommended Commands
Forward your calls
Forward my calls to my desk phone. *
Forward my calls to my cell phone. *
Forward my calls to my home phone. *
Forward my calls to voice mail. *
Forward my calls to extension 3245. *
Forward my calls to an outside number. *
Forward my calls to another number. *
Forward my calls to Tech Support.
Forward my calls to John Smith.
Stop forwarding.
When asked which calls to
forward, answer:
All.
Unanswered.
Offline.
* = requires permission or telephony integration
122
VOCERA BADGE USER GUIDE
COMMAND REFERENCE
Getting Help
Action
Recommended Voice Commands
Version
Get help
Help.
Vocera 4.1 GA or later
Note: If your system does not have a custom Help prompt, when a Vocera user says the "Help"
command the system uses the standard Help prompt: "No help is currently available."
Locate Users and Groups
Action
Recommended Commands
Find out what location you are
closest to
Where am I? *
Locate another user
Where is John Smith? *
Locate the nearest member of a
group
Where is the nearest member of Tech Support? *
Where is the closest member of Tech Support? *
Locate nearest member of Tech Support? *
Locate closest member of Tech Support? *
Find a member of a group close to Locate members of Tech Support close to The First Floor. *
a given location
* = requires permission or telephony integration
Log In and Log Out
Action
Recommended Commands
Log in
Press the Call button and then say your first and last name when
prompted.
Log out
Log me out.
Find out who is logged in to your
device
Who am I?
Listen to the welcome tutorial
Play Welcome Tutorial.
Log in at a site you are visiting
1. Press the Call button and then wait to hear the log-in prompt.
2. Connect to your home site as follows:
Connect to Santa Cruz.
3. Wait for the next log-in prompt, then say or spell your name as
usual:
April Buckley.
Manage Groups
Action
Recommended Commands
Add a member to a group
Add Lynn Faulkner to Code Blue. *
Remove a member from a group
Remove Lynn Faulkner from Code Blue. *
Record a name prompt for a
group
Record name for Code Blue. *
Record a greeting for a group
Record greeting for Technical Support. *
* = requires permission or telephony integration
123
VOCERA BADGE USER GUIDE
COMMAND REFERENCE
Miscellaneous
Action
Recommended Commands
Find out the time and date
What time is it?
Train the Genie to recognize the
way you say a name
Learn a name.
Learn a group name.
Learn an address book name.
Learn a location name.
Unlearn the training
Unlearn a name.
Unlearn a group name.
Unlearn an address book name.
Unlearn a location name.
Train the Genie to recognize the
way you say common commands
Learn commands.
Train the Genie to recognize the
way you say other commands
Learn more commands.
Delete all your learned commands
Unlearn commands.
Connect incoming calls
immediately
Turn Auto Answer on.
Ask before connecting incoming
calls
Turn Auto Answer off.
Play announcements through
badge speaker when headset
plugged in
Turn announce through speaker on.
Play announcements through
headset when headset plugged in
Turn announce through speaker off.
Place a Three-Way Conference Call
Action
Recommended Commands
Initiate a three-way conference call Conference James Madison and Mary Lamb.
Add another party to a call
(unsupervised method)
1. Press the Hold/DND button to put your call on hold.
2. Press the Call button to summon the Genie and say: Invite Robin
Hood.
Add another party to a call
(supervised method)
1. Press the Hold/DND button to put your call on hold.
2. Press the Call button to summon the Genie and say: Call Robin
Hood. Your badge connects to the new party.
3. After speaking with the new party, press the Hold/DND button.
When the Genie asks if you want to conference the parties, do
either or the following:
•
•
Switch between an active call and
a call on hold
Press the Hold/DND button.
End a conversation and return to
the other party
Press the Call button while talking to the person you want to
disconnect.
Initiate an urgent three-way
conference call
Urgently conference John Smith and Mary Jones. *
Urgently add another party to an
ongoing call
Press the Hold/DND button to put your call on hold. Press the Call
button to summon the Genie and say either of the following:
•
•
124
Answer “ Yes ” to create a three-way conference call between
you and the other two parties.
Answer “ No ” to place the new party on hold while you speak
with the original caller.
Urgently invite Robin Hood. *
Urgently call Robin Hood. *
VOCERA BADGE USER GUIDE
COMMAND REFERENCE
Action
Recommended Commands
Placing a three-way conference
call between different sites
1. Connect to a remote site:
Connect to Santa Cruz.
2. Wait for the next Genie prompt, then say:
Conference April Buckley.
3. After April is connected, press the Hold/DND button to put the call
on hold.
4. Connect to another remote site:
Connect to Scotts Valley.
5. Invite another user to the conference call:
Invite John Smith.
* = requires permission or telephony integration
Play Messages
Action
Recommended Commands
Play new voice messages
Play messages.
Play messages from John Smith.
Play messages from Marketing.
Play new text messages
Play text messages.
Play old (previously played) voice
messages
Play old messages.
Play old messages from John Smith.
Play old messages from Marketing.
Play old (previously played) text
messages
Play old text messages.
Delete voice messages, played or
not
Delete all messages.
Delete text messages, played or
not
Delete all text messages.
Find out who called or left
a message while you were
unavailable (if you have Missed
Call Notification turned off)
Who called?
Issue commands while playing a
message. (Press the Call button
before saying the command.)
Delete.
Delete messages from John Smith.
Delete all text messages from John Smith.
Save.
Next.
Repeat.
Time.
Date.
Cancel.
Record Your Name and Greeting
125
Action
Recommended Commands
Record your name
Record my name.
Record your greeting
Record my greeting.
Play your greeting
Play my greeting.
Erase your greeting
Erase my greeting.
VOCERA BADGE USER GUIDE
COMMAND REFERENCE
Send and Receive Numeric Pages
Action
Recommended Commands
Send a numeric page to
a Vocera user, buddy, or
address book entry
Send a page to Tom Mailer. *
Send a numeric page to
a Vocera group
Send a page to Tech Support. *
Send a numeric page
to any arbitrary pager
number
Dial a pager number. *
Allow badge users
to send you numeric
pages *
Enable pages. *
Stop receiving numeric
pages from badge
users *
Disable pages. *
Version
Send a page to Tech Support. *
Vocera 4.1 GA or later
* = requires permission or telephony integration
Send Messages
Action
Recommended Commands
Send a message
Record a message for John Smith.
Record an urgent message for Tech Support.
Send an e-mail with a voice
attachment
Record an email for John Smith.
Record an email for Tech Support.
Summon and Dismiss the Genie
Action
Recommended Commands
Summon the Genie
Press the Call button. Wait for the Genie to answer.
Dismiss the Genie
Cancel (or press the Hold/DND button).
Transfer a Call
Action
Recommended Commands
Transfer a call to a badge
Transfer to Mary Smith.
Transfer to Tech Support.
Transfer a call to a desk extension
Transfer to extension 2457. *
* = requires permission or telephony integration
Use Instant Conferences
126
Action
Recommended Commands
Join a conference
Join the conference for Managers. *
Leave a conference
Leave the conference for Cashiers. *
VOCERA BADGE USER GUIDE
COMMAND REFERENCE
Action
Recommended Commands
Start conferencing or reply (when
you are in a conference)
1. Press and hold the Call button.
•
•
When it is OK to talk, the badge plays a chime.
If somebody else in the conference has already started to
speak, you hear a warning sound.
2. Begin speaking.
Everyone in the conference hears you immediately.
3. When finished, release the Call button.
Everyone in the conference hears a chime, letting them
know they can now reply.
Find out what conference you are
in
What conference am I in?
Find out who is in your conference Who is in my conference?
Find out who is in any conference
Who is in the conference for Intensive Care?
* = requires permission or telephony integration
Work With Your Groups
Action
Recommended Commands
Version
Find out what groups you What groups am I in?
belong to.
Find out who belongs to
a group.
Who is a member of Code Blue?
Add yourself to a group
Add me to Code Blue. *
Add yourself to multiple
groups *
Add me to multiple groups.
Remove yourself from a
group
Remove me from Code Blue. *
Remove yourself from
multiple groups *
Remove me from multiple groups.
Vocera 4.1 GA or later
Each time you hear a tone, say the name of a group
to which you want to be added. When you are
finished, press the Call button.
Vocera 4.1 GA or later
Each time you hear a tone, say the name of a group
from which you want to be removed. When you are
finished, press the Call button.
* = requires permission or telephony integration
Work with Sites
Action
Recommended Commands
Call a user at your current site
Call April Buckley.
Call a user whose home site is the
same as your current site
Call April Buckley.
Call a user at a remote site or any
arbitrary site
1. Connect to Santa Cruz.
2. Wait for the next Genie prompt, then say:
Call April Buckley.
127
VOCERA BADGE USER GUIDE
COMMAND REFERENCE
128
VOCERA BADGE USER GUIDE

---

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
Linearized                      : No
Page Count                      : 128
Profile CMM Type                : Lino
Profile Version                 : 2.1.0
Profile Class                   : Display Device Profile
Color Space Data                : RGB
Profile Connection Space        : XYZ
Profile Date Time               : 1998:02:09 06:49:00
Profile File Signature          : acsp
Primary Platform                : Microsoft Corporation
CMM Flags                       : Not Embedded, Independent
Device Manufacturer             : IEC
Device Model                    : sRGB
Device Attributes               : Reflective, Glossy, Positive, Color
Rendering Intent                : Perceptual
Connection Space Illuminant     : 0.9642 1 0.82491
Profile Creator                 : HP
Profile ID                      : 0
Profile Copyright               : Copyright (c) 1998 Hewlett-Packard Company
Profile Description             : sRGB IEC61966-2.1
Media White Point               : 0.95045 1 1.08905
Media Black Point               : 0 0 0
Red Matrix Column               : 0.43607 0.22249 0.01392
Green Matrix Column             : 0.38515 0.71687 0.09708
Blue Matrix Column              : 0.14307 0.06061 0.7141
Device Mfg Desc                 : IEC http://www.iec.ch
Device Model Desc               : IEC 61966-2.1 Default RGB colour space - sRGB
Viewing Cond Desc               : Reference Viewing Condition in IEC61966-2.1
Viewing Cond Illuminant         : 19.6445 20.3718 16.8089
Viewing Cond Surround           : 3.92889 4.07439 3.36179
Viewing Cond Illuminant Type    : D50
Luminance                       : 76.03647 80 87.12462
Measurement Observer            : CIE 1931
Measurement Backing             : 0 0 0
Measurement Geometry            : Unknown
Measurement Flare               : 0.999%
Measurement Illuminant          : D65
Technology                      : Cathode Ray Tube Display
Red Tone Reproduction Curve     : (Binary data 2060 bytes, use -b option to extract)
Green Tone Reproduction Curve   : (Binary data 2060 bytes, use -b option to extract)
Blue Tone Reproduction Curve    : (Binary data 2060 bytes, use -b option to extract)
Language                        : en
Format                          : application/pdf
Title                           : Vocera Badge User Guide
Date                            : 2015:07:14 17:56:05-07:00
PDF Version                     : 1.4
Producer                        : Apache FOP Version 1.1
Create Date                     : 2015:07:14 17:56:05-07:00
Creator Tool                    : DITA Open Toolkit
Metadata Date                   : 2015:07:14 17:56:05-07:00
Page Mode                       : UseOutlines
Creator                         : DITA Open Toolkit

EXIF Metadata provided by EXIF.tools