Wistron TP00019A LENOVO NOTEBOOK COMPUTER (WITH WACOM DIGITIZER, MODEL: SU6E-12W04AU, SU6C-12W04AU) User Manual 3

Wistron Corporation LENOVO NOTEBOOK COMPUTER (WITH WACOM DIGITIZER, MODEL: SU6E-12W04AU, SU6C-12W04AU) Users Manual 3

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Users Manual 3

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Installing drivers and software
The device drivers are provided in the C:\SWTOOLS\DRIVERS directory on your hard disk drive. You will also
need to install application software, which is provided in the C:\SWTOOLS\APPS directory on your hard disk
drive. To do this, refer to the instructions in “Reinstalling preinstalled applications and device drivers” on
page 114.
Note: If you cannot find the Supplement files, device drivers, and application software you need on your
hard disk drive, or if you want to receive updates and the latest information about them, refer to the ThinkPad
Web site at:
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix
ThinkPad Setup
Your computer provides a program, called ThinkPad Setup, that enables you to select various setup
parameters.
To start ThinkPad Setup, do as follows:
1. To protect yourself against accidental loss of data, back up your computer registry. See “Performing
backup and recovery operations” on page 111.
2. If the diskette drive is connected to the computer, remove any diskette from the diskette drive, and
then turn off the computer.
3. Turn on the computer. When the logo screen is displayed, press the F1 key. The ThinkPad Setup opens.
If you have set a supervisor password, the ThinkPad Setup menu appears after you enter the password.
You can start the ThinkPad Setup by pressing Enter instead of entering the supervisor password;
however, you cannot change the parameters that are protected by the supervisor password. For more
information, refer to “Using Passwords” on page 91.
An example of the ThinkPad Setup menu is shown as below:
Chapter 8. Advanced configuration
183
4. Using the cursor keys, move to an item you want to change. When the item you want is highlighted,
press Enter. A submenu is displayed.
5. Change the items you wish to change. To change the value of an item, press +/-. If the item has a
submenu, you can display it by pressing Enter.
6. Press Esc to exit from the submenu.
7. If you are in a nested submenu, press Esc repeatedly until you reach the ThinkPad Setup menu.
Note: If you need to restore the settings to their original state as of the time of purchase, press F9 to
load the default settings. You can also select an option in the Restart submenu to load the default
settings or discard the changes.
8. Select Restart. Move the cursor to the option you want for restarting your computer; then press Enter.
Your computer restarts.
Config menu
If you need to change the configuration of your computer, select Config from the ThinkPad Setup menu.
Notes:
• The default settings are already optimized for you. If you consider changing the computer configuration,
proceed with extreme caution. Setting the configuration incorrectly might cause unexpected results.
• In each submenu, press the Enter key to show selectable options and select a desired option by using
cursor key, or type desired values from the keyboard directly.
The following submenu is displayed:
• Network: Set the LAN related functions.
• USB: Enable or disable USB related functions.
• Keyboard/Mouse: Set the keyboard and the mouse related functions.
• Display: Specify the settings for display output.
• Power: Set power management related functions.
• Beep and Alarm: Enable or disable the audio related functions.
• Serial ATA (SATA): Specify the settings for the hard disk drive.
• CPU: Specify the settings for the CPU.
• Intel AMT: Set the Intel® AMT related functions.
Date and time menu
If you need to set the current date and time of your computer, select Date/Time from the ThinkPad Setup
menu. The following submenu is displayed:
• System Date
• System Time
To change the date and time, do the following:
1. Using the up and down arrow keys, select the item to change-date or time.
2. Press Tab, Shift Tab, or Enter to select a field.
3. Type the date or time.
Note: Another way to adjust date and time is press the - or + key.
184
User Guide
Security menu
If you need to set the security features of your computer, select Security from the ThinkPad Setup menu.
Notes:
• The default settings are already optimized for you. If you consider changing the computer configuration,
proceed with extreme caution. Setting the configuration incorrectly might cause unexpected results.
• In each submenu, you can enable a function by selecting Enabled, or disable it by selecting Disabled.
The following submenu is displayed:
• Password: Set a password related functions.
• Fingerprint: Set the fingerprint reader related functions.
• Security Chip: Set the security chip related functions.
• UEFI BIOS Update Option: Specify the settings for Flash UEFI BIOS update.
• Memory Protection: Specify the settings for the Data Execution Prevention feature.
• Virtualization: Enable or disable the settings for Intel Virtualization Technology and Intel VT-d Feature.
• I/O Port Access: Enable or disable the access to individual I/O ports.
• Anti-Theft: Enable or disable UEFI BIOS interface to activate Anti-Theft services, such as Intel AT and
Computrace.
To set a password related functions, go to the Security menu and select Password. The following submenu
is displayed:
• Hardware Password Manager
• Supervisor Password
• Lock UEFI BIOS Settings
• Set Minimum Length
• Password at unattended boot
• Password at restart
• Power-On Password
• Hard Disk x Password
Notes:
• Hard Disk 1 means the hard disk drive built into your computer.
• Hard Disk 2 appears on the Password submenu only if a hard disk drive is installed in the serial Ultrabay
enhanced.
If you select and enable Hardware Password Manager, you can manage your power-on password,
supervisor password, and your hard disk passwords by the management server. By default, this is set
to Enabled.
Lock UEFI BIOS Settings enable or disable the function that protects items in the ThinkPad Setup from
being changed by a user who does not have the supervisor password. By default, this is set to Disabled.
If you set the supervisor password and enable this function, no one but you can change any items in the
ThinkPad Setup.
If you select Set Minimum Length, you can specify a minimum length for power-on passwords and hard
disk passwords. By default, this is set to Disabled. If you set the supervisor password and specify a
minimum length for passwords, no one but you can change the length.
Chapter 8. Advanced configuration
185
If you select and enable Password at unattended boot, a password prompt is displayed when the computer
is turned on, from either a power-off state or hibernation, by an unattended event such as Wake on LAN®. If
you select Disabled, no password prompt is displayed; the computer goes ahead and loads the operating
system. To prevent unauthorized access, set the user authentication on the operating system.
If you select and enable Password at restart, a password prompt is displayed when you restart the
computer. If you select Disabled, no password prompt is displayed; the computer goes ahead and loads the
operating system. To prevent unauthorized access, set the user authentication on the operating system.
Startup menu
You may need to change the startup sequence of your computer. For example, if you have different operating
systems on different devices, you can have the system start up from either of them.
Attention: After you change your startup sequence, you must be extremely careful not to specify a wrong
device during a copy, a save, or a format operation. If you specify a wrong device, your data and programs
might be erased or overwritten.
Attention: If you are using the BitLocker drive encryption, you should not change the startup sequence.
BitLocker drive encryption detects the change of startup sequence and locks the computer from booting.
Changing the startup sequence
Selecting the Startup to display the Boot submenu.
To change the startup sequence, do the following:
1. Select Boot; then press Enter.
• You can use the Boot submenu to specify the startup sequence that runs when you turn on the
power. Refer to “Boot submenu” on page 186.
• You can use the Network Boot to specify the top priority boot device that runs when Wake on
LAN is commonly used by LAN administrators in corporate networks to get remote access to your
computer. Refer to “Network Boot” on page 187.
2. Select the device you want to start first.
Use these keys to set the order that the UEFI BIOS will use when starting an operating system:
• + or - key moves the device up or down.
3. Press F10 to save the changes and restart the system.
To change the startup sequence temporarily so that the system starts up from a different drive, do the
following:
1. Turn off the computer.
2. Turn on the computer; then, while the “To interrupt normal startup, press the blue ThinkVantage button”
message is displayed at the lower-left of the screen, press F12.
3. Select the device you want to start first from the Boot menu.
Note: The Boot menu is also shown when the system cannot boot from any devices or operating
system was not found.
Boot submenu
The following list, showing the order in which devices will be started up, is always displayed. Even devices
that are not attached to or installed on your computer are listed. For each device that is attached to or
installed on the computer, information about it is presented after the colon.
1. USB CD:
186
User Guide
2. USB FDD:
3. ATAPI CD0:
4. ATA HDD0:
5. ATA HDD1:
6. ATA HDD2:
7. USB HDD:
8. PCI LAN:
9. ATAPI CD1:
10. ATAPI CD2:
11. ATA HDD3:
12. ATA HDD4:
13. Other CD:
14. Other HDD:
Network Boot
Use the Network Boot to select the boot device when the system wakes from LAN. If Wake-on-LAN is
enabled, the network administrator can turn on all of the computers in a LAN remotely by use of network
management software.
Other items in the Startup menu
The following items are also displayed in the Startup menu of the ThinkPad Setup:
• UEFI/Legacy Boot: Select system boot capability.
• UEFI/Legacy Boot Priority: Select priority of boot option between UEFI and Legacy.
• Boot Mode: Enable or disable the diagnostics boot mode.
• Option Key Display: Choose whether to show the option key message when the system is booted.
• Boot device List F12 Option: Choose whether to show the pop-up list of the boot devices.
• Boot Order Lock: Enable or disable the Boot Priority Order lock.
Restart menu
If you need to close the ThinkPad Setup and restart the system, select Restart from the ThinkPad Setup
menu. The following submenu is displayed:
• Exit Saving Changes: Restart the system after saving the changes.
• Exit Discarding Changes: Restart the system without saving the changes.
• Load Setup Defaults: Load the default setting that was in effect at the time of purchase.
• Discard Changes: Discard the changes.
• Save Changes: Save the changes.
ThinkPad Setup items
The following tables show the contents of the “Config menu items” on page 188, the “Security menu items”
on page 194, and the “Startup menu” on page 198 of the ThinkPad Setup.
Note: Some items are displayed on the menu only if the computer supports the corresponding features.
Notes:
Chapter 8. Advanced configuration
187
• Enabled means that the function is configured.
• Disabled means that the function is not configured.
• Default values are in boldface.
Config menu items
Table 6. Config menu items
Menu item
Submenu item
Selection
Comments
Network
Wake On LAN
• Disabled
Enable the system to Power
on when the Ethernet
controller receives a magic
packet.
• AC only
• AC and Battery
If you select “AC Only”,
Wake On LAN is enabled
only when ac power adapter
is attached.
If you select “AC and
Battery”, Wake On LAN is
enabled with any power
sources.
Note: AC is required with
magic packet type Wake
On LAN.
Note: Wake On LAN
function does not work
when a hard disk password
is set.
Ethernet LAN Option ROM
• Disabled
• Enabled
USB UEFI BIOS Support
USB
• Disabled
• Enabled
Always On USB
• Disabled
• Enabled
188
User Guide
Load the Ethernet LAN
Option ROM to enable
startup from an integrated
network device.
Enable or disable boot
support for USB diskette,
USB memory key, and USB
optical drive.
If you select “Enabled”, the
external USB devices can
be charged via USB ports
even when the system is in
low power mode (standby,
hibernate, or power-off).
Table 6. Config menu items (continued)
Menu item
Submenu item
Selection
Comments
Always On USB Charge in
off mode
• Disabled
If you select “Enabled”, the
Always On USB connector
enables you to charge
some devices, such as iPod
and iPhone and BlackBerry
smartphones.
• Enabled
Note: If you want to charge
these devices when your
computer is in hibernation
mode or powered off, you
will need to open the Power
Manager program and
configure corresponding
settings to enable the
Always On USB connector
function. For details
about how to enable the
Always On USB connector
function, refer to the online
help of the Power Manager
program.
Keyboard/Mouse
TrackPoint
• Disabled
• Enabled
Enable or disable the
built-in TrackPoint.
Note: If you want to use
an external mouse, select
“Disabled.”
Touch Pad
• Disabled
• Enabled
Enable or disable the
built-in touch pad.
Note: If you want to use
an external mouse, select
“Disabled.”
Fn and Ctrl Key swap
• Disabled
• Enabled
If you select “Enabled”, the
Fn key works as the Ctrl
key, and the Ctrl key works
as the Fn key.
Note: Even when
“Enabled” is selected,
you need to press the Fn
key to return the computer
from sleep mode to normal
operation.
Chapter 8. Advanced configuration
189
Table 6. Config menu items (continued)
Menu item
Submenu item
Selection
Comments
Fn Key Lock
• Disabled
If you select “Enabled”,
you can press the Fn key
to keep it in a pressed
condition, and then press
the desired function key.
The action is equivalent to
pressing the required
key and the Fn key
simultaneously. If you
press the Fn key twice, the
state is locked until you
press the Fn key again.
• Enabled
ThinkPad NumLock
• Independent
• Synchronized
If you select “Independent”,
NumLock on your
computer can be disabled
independently regardless
of the NumLock state of
the external keyboard. If
NumLock on the computer
is enabled, NumLock on
the external keyboard will
also be enabled.
If you select
“Synchronized”, NumLock
on your computer and
NumLock on the external
keyboard are synchronized.
Power-On NumLock
• Automatic
• On
• Off
If you select “Automatic”,
NumLock is enabled
when full size keyboard is
attached.
If you select “On”,
NumLock is always
enabled.
If you select “Off”,
NumLock is always
disabled.
Note: Power-On NumLock
will be displayed if you
select “Synchronized” at
the ThinkPad NumLock.
190
User Guide
Table 6. Config menu items (continued)
Menu item
Submenu item
Selection
Comments
Display
Boot Display Device
• ThinkPad LCD
Select the display device
that is to be active at boot
time. This selection is
effective for boot time,
password prompt, and
ThinkPad Setup.
•
Analog (VGA)
• Digital on ThinkPad
• Digital 1 on dock
• Digital 2 on dock
“Digital on Thinkpad”
is DisplayPort on your
computer.
“Digial 1 on dock” and
“Digital 2 on dock” are
DisplayPort or DVI on
docking station.
Graphics Device
• Integrated Graphics
• Discrete Graphics
• NVIDIA Optimus
Integrated Graphics will
achieve longer battery life,
and Discrete Graphics
enhances performance.
NVIDIA Optimus runs as
Integrated Graphics mode
and Discrete Graphics is
enabled on demand.
Note: NVIDIA Optimus
mode should only be
selected if you are using a
Windows 7 model.
Power
OS Detection for NVIDIA
Optimus
• Disabled
Intel SpeedStep®
technology (Intel
SpeedStep mounted
models only)
• Disabled
System BIOS automatically
switches Graphics device
setting to NVIDIA Optimus
mode if the OS supports
the feature, and to Discrete
Graphics if the OS does not
support it.
• Enabled
Select the mode of Intel
SpeedStep technology at
runtime.
• Enabled
Mode for AC
• Maximum Performance
• Battery Optimized
Mode for Battery
• Maximum Performance
• Battery Optimized
Maximum Performance:
Always highest speed
Battery Optimized: Always
lowest speed
Disabled: No runtime
support, lowest speed
Chapter 8. Advanced configuration
191
Table 6. Config menu items (continued)
Menu item
Submenu item
Selection
Comments
Adaptive Thermal
Management
Scheme for AC
This selects a thermal
management scheme to
use.
• Maximize Performance
• Balanced
Scheme for Battery
• Maximize Performance
• Balanced
Maximize Performance:
Reduces CPU throttling
Balanced: Balances
sound, temperature and
performance
Note: Each scheme affects
fan sound, temperature,
and performance.
Optical Drive Speed
• High Performance
• Normal
• Silent
CPU Power Management
• Disabled
• Enabled
PCI Express Power
Management
• Disabled
Power On with AC Attach
• Disabled
• Enabled
• Enabled
Set the speed of optical
drive to the desired
performance.
Enable or disable the power
saving feature that stop
the microprocessor clock
automatically when there
are no system activities.
Normally, it is not necessary
to change the setting.
Enable or disable a feature
that automatically adjusts
power management when
there is no PCI Express
activity. Normally, it is not
necessary to change the
setting.
Enable or disable a feature
that powers on the system
when AC is attached.
If you select “Enabled”, the
system is powered on when
AC is attached. When the
system is in hibernate state,
the system resumes.
If you select “Disabled”, the
system is not powered on
nor resumed when AC is
attached.
192
User Guide
Table 6. Config menu items (continued)
Menu item
Submenu item
Selection
Comments
Beep and Alarm
Power Control Beep
• Disabled
If this function is enabled,
a beep sounds when the
computer enters a power
management mode, when it
resumes operational mode,
and when the ac power
adapter is connected or
disconnected.
• Enabled
Low Battery Alarm
• Disabled
• Enabled
Password Beep
• Disabled
• Enabled
Keyboard Beep
• Enabled
• Disabled
Serial ATA (SATA)
SATA Controller Mode
Option
• Compatibility
• AHCI
• RAID
CPU
Core Multi-Processing
• Disabled
• Enabled
Enable or disable the low
battery alarm.
Enable this option to have
a beep sound when the
system is waiting for a
power-on, hard disk, or
supervisor password.
Different beeps will be
sounded when the entered
password matches or does
not match the configured
password.
Enable or disable keyboard
beep when unmanageable
key combinations are
pressed.
Select SATA controller
operation mode. If your
system supports RAID,
select “RAID.” If you select
“Compatibility mode”,
serial SATA controller
operates in compatibility
mode.
Enable or disable additional
execution core units within
a CPU.
Note: If you are using a
computer with a single-core
processor, this item does
not appear.
Note: For Core
Multi-Processing, refer
to the instructions in
“Installing Windows XP” on
page 178.
Intel Hyper-Threading
Technology
• Disabled
• Enabled
Enable or disable additional
logical processors within a
processor core.
Chapter 8. Advanced configuration
193
Table 6. Config menu items (continued)
Menu item
Submenu item
Selection
Comments
Intel AMT
Intel AMT Control
• Disabled
If you select “Enabled”, Intel
AMT (Active Management
Technology) is configured
and additional setup items
are provided in MEBx
(Management Engine BIOS
Extension) Setup.
• Enabled
Note: You can enter MEBx
Setup menu by pressing
Ctrl-P key combination in
Startup Interrupt Menu. To
display the Startup Interrupt
Menu, press ThinkVantage
button or Enter key during
POST.
CIRA Timeout
0-255
Set timeout option for
CIRA connection to be
established. 1 though 254
seconds are selectable.
If you select “0”, use 60
seconds as default timeout
value.
If you select “255”, waiting
time for establishing a
connection is unlimited.
Console Type
• PC-ANSI
• VT100+
Select the console type for
AMT.
• VT-UTF8
Note: This console type
should match the Intel AMT
remote console.
Selection
Comments
Security menu items
Table 7. Security menu items
Menu item
Submenu item
Password
Fingerprint
Refer to “Security menu”
on page 185 and “Using
passwords” on page 91.
Predesktop Authentication
• Disabled
• Enabled
Reader Priority
• External ➙ Internal
• Internal Only
194
User Guide
Enable or disable fingerprint
authentication before the
operating system is loaded.
If External ➙ Internal
is selected, an external
fingerprint reader is used
if attached. Otherwise, an
internal fingerprint reader
is used. If Internal Only
is selected, an internal
fingerprint reader is used.
Table 7. Security menu items (continued)
Menu item
Submenu item
Selection
Comments
Security Mode
• Normal
If fingerprint authentication
fails, you can still start
the computer by entering
a password. If you have
selected “Normal”, enter a
power-on password or a
supervisor password; if you
have selected “High”, enter
a supervisor password.
• High
Password Authentication
• Disabled
• Enabled
Security Chip
Enable or disable password
authentication. If high
security mode is selected,
this item appears.
Reset Fingerprint Data
• Enter
This option is used to erase
all fingerprint data stored
in the fingerprint reader
and reset settings to the
factory state (ex. Power-on
security, LEDs, etc.) As
a result, any power-on
security features previously
enabled will not be able
to work until they are
re-enabled in the fingerprint
software.
Security Chip
• Active
If you select “Active”,
Security Chip is functional.
If you select “Inactive”,
Security Chip is visible, but
is not functional. If you
select “Disabled”, Security
Chip is hidden and is not
functional.
• Inactive
• Disabled
Security Reporting Options
Enable or disable the
following Security
Reporting Options.
• BIOS ROM String
Reporting: BIOS text
string
• ESCD Reporting:
Extended system
configuration data
• CMOS Reporting:
CMOS data
• NVRAM Reporting:
Security data stored in
the Asset ID
• SMBIOS Reporting:
SMBIOS data
Chapter 8. Advanced configuration
195
Table 7. Security menu items (continued)
Menu item
Submenu item
Selection
Comments
Clear Security Chip
• Enter
Clear the encryption key.
Note: Only if you select
“Active” for Security Chip,
this item appears.
Intel TXT Feature
• Disabled
• Enabled
UEFI BIOS Update Option
Flash BIOS Updating by
End-Users
• Disabled
Flash Over LAN
• Disabled
• Enabled
• Enabled
Memory Protection
Execution Prevention
• Disabled
• Enabled
Virtualization
Intel Virtualization
Technology
• Disabled
Intel VT-d Feature
• Disabled
• Enabled
• Enabled
196
User Guide
Enable or disable Intel
Trusted Execution
Technology.
If you select “Enabled”,
all users can update the
UEFI BIOS. If you select
“Disabled”, only the person
who knows supervisor
password can update the
UEFI BIOS.
Enable your computer's
UEFI BIOS to be updated
(flashed) over an active
network connection.
Some computer viruses
and worms cause memory
buffers to overflow by
running code where only
data is allowed. If the
Data Execution Prevention
feature can be used with
your operating system, then
by selecting “Enabled” you
can protect your computer
against attacks by such
viruses and worms. If after
choosing “Enabled” you
find that an application
program does not run
correctly, select “Disabled”
and reset the setting.
If you select “Enabled,”
a VMM (Virtual Machine
Monitor) can utilize the
additional hardware
capabilities provided
by Intel Virtualization
Technology.
Intel VT-d is Intel
Virtualization Technology
for Directed I/O. When
enabled, a VMM can utilize
the platform infrastructure
for I/O virtualization.
Table 7. Security menu items (continued)
Menu item
Submenu item
Selection
Comments
I/O Port Access
Ethernet LAN
• Disabled
If you select “Enabled”, you
can use the Ethernet LAN
device.
• Enabled
Wireless LAN
• Disabled
• Enabled
WiMAX
• Disabled
• Enabled
Wireless WAN
• Disabled
• Enabled
Bluetooth
• Disabled
• Enabled
Modem
• Disabled
• Enabled
USB Port
• Disabled
• Enabled
IEEE 1394
• Disabled
• Enabled
ExpressCard Slot
• Disabled
• Enabled
Ultrabay (HDD/Optical)
• Disabled
• Enabled
eSATA Port
• Disabled
• Enabled
Memory Card Slot
• Disabled
• Enabled
Integrated Camera
• Disabled
• Enabled
Microphone
• Disabled
• Enabled
Fingerprint Reader
• Disabled
• Enabled
If you select “Enabled”, you
can use the Wireless LAN
device.
If you select “Enabled”, you
can use the WiMAX device.
If you select “Enabled”, you
can use the Wireless WAN
device.
If you select “Enabled”,
you can use the Bluetooth
device.
If you select “Enabled”, you
can use the Modem device.
If you select “Enabled”, you
can use the USB port.
If you select “Enabled”,
you can use the IEEE 1394
(Firewire) device.
If you select “Enabled”, you
can use the ExpressCard
Slot.
If you select “Enabled”,
you can use the Ultrabay
(HDD/Optical) device.
If you select “Enabled”, you
can use the eSATA Port.
If you select “Enabled”,
you can use the
Memory Card slot (SD
Card/MultiMediaCard).
If you select “Enabled”,
you can use the Integrated
Camera.
If you select “Enabled”, you
can use the Microphone
(Internal, External, or
Line-In).
If you select “Enabled”,
you can use the fingerprint
reader.
Chapter 8. Advanced configuration
197
Table 7. Security menu items (continued)
Menu item
Submenu item
Selection
Comments
Anti-Theft
Intel AT Module Activation
• Disabled
Enable or disable the UEFI
BIOS interface to activate
Intel AT module that is an
optional Anti-Theft service
from Intel.
• Enabled
• Permanently Disabled
Note: If you set the Intel
AT module activation to
“Permanently Disabled”,
you will be unable to enable
this setting again.
Computrace Module
Activation
• Disabled
• Enabled
• Permanently Disabled
Enable or disable the UEFI
BIOS interface to activate
Computrace module.
Computrace is an optional
monitoring service from
Absolute Software.
Note: If you set the
Computrace module
activation to “Permanently
Disabled”, you will be
unable to enable this
setting again.
Startup menu items
Table 8. Startup menu items
Menu item
Selection
Comments
Boot
Refer to “Startup menu” on page 186.
Network Boot
Refer to “Startup menu” on page 186.
UEFI/Legacy Boot
• Both
Select system boot capability.
• UEFI Only
• Both: System will boot by
following UEFI/Legacy Boot
Priority setting.
• Legacy Only
• UEFI Only: System will boot from
UEFI enabled OS.
• Legacy Only: System will boot
from any OS other than UEFI
enabled OS.
Note: If you select “UEFI Only”,
system cannot boot from the
bootable devices which do not have
UEFI enabled OS.
UEFI/Legacy Boot Priority
• UEFI First
• Legacy First
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Select priority of boot option between
UEFI and Legacy.
Table 8. Startup menu items (continued)
Menu item
Selection
Comments
Boot Mode
• Quick
Screen during POST:
• Diagnostics
• Quick: ThinkPad Logo screen is
displayed.
Note: You can also enter the
“Diagnostic” mode by pressing Esc
during POST.
Option Keys display (ThinkVantage
button message)
• Disabled
Boot Device List F12 Option
• Disabled
• Enabled
• Enabled
Boot Order Lock
• Disabled
• Enabled
• Diagnostics: Text messages are
displayed.
If you select “Disabled”, the “To
interrupt normal startup, press the
blue ThinkVantage button.” message
is not displayed during POST.
If you select “Enabled”, the F12 key
is recognized and the Boot Menu is
displayed.
If you select “Enabled”, the Boot
Priority Order is locked for your future
use.
Updating your system UEFI BIOS
The Unified Extensible Firmware Interface (UEFI) BIOS is a part of the system programs that make up the
basic layer of software built into your computer. UEFI BIOS translates the instructions from other software
layers.
Your computer system board has a module called electrically erasable programmable read-only memory
(EEPROM, also referred to as flash memory). You can update UEFI BIOS and the Configuration/ThinkPad
Setup Program by starting your computer with a flash update optical disc or .flash update tool application
running on the Windwos environment.
In some instances when you add software, hardware, or a device driver, you may be informed that you need
to update your UEFI BIOS in order for the new addition to work properly.
To update your UEFI BIOS, visit this Web site at
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix
Then follow the instructions on the screen.
Using system management
This section is intended primarily for network administrators.
Your computer is designed for manageability, so that you can redirect more of your resources to better
meet your business objectives.
This manageability, or “Total Cost of Ownership” (TCO), enables you to remotely power on your computer,
format the hard disk drive, install the software of your choice (for example, Windows XP with user and
system-management applications), and have the computer start up and function in the same way as an
ordinary desktop PC.
Once the computer is configured and operational, you can manage it by use of software and manageability
features already integrated into the client system and the network.
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System management
Check the following topics to learn more about features of System Management:
• Desktop Management Interface
• Preboot eXecution Environment
• Wake on LAN
• Resume on incoming call
• Asset ID EEPROM
Desktop Management Interface
The system BIOS (UEFI BIOS) of your computer supports an interface called System Management BIOS
Reference Specification (SMBIOS) V2.6.1. SMBIOS provides information about the hardware components
of your system. It is the responsibility of the BIOS to supply this database with information about itself
and the devices on the system board. This specification documents the standards for getting access to
this BIOS information.
Preboot eXecution Environment
Preboot eXecution Environment (PXE) technology makes your computer more manageable (it is PXE
2.1-compliant) by enabling it to boot (load an operating system or another executable image) from a server.
Your computer supports the PC functions that PXE requires. For example, with the appropriate LAN card,
your computer can be booted from the PXE server.
Note: Remote Program Load (RPL) cannot be used with your computer.
Wake on LAN
A network administrator can use Wake on LAN to turn on a computer from a management console.
When Wake on LAN is used with network management software, many functions, such as data transfer,
software updates, and Flash BIOS updates, can be performed remotely without remote attendance. This
updating can be done after normal working hours and on weekends, to save time and increase productivity.
Users are not interrupted during normal working hours, and LAN traffic is kept to a minimum.
If a computer is turned on by the Wake on LAN function, the Network boot sequence is used.
Resume on incoming call
If your computer is connected to a telephone line and you have specified Resume on incoming call, it will
return from sleep (standby) mode to normal operation when a telephone call comes in.
To enable your computer to wake up from sleep (standby) mode, do the following:
For Windows 7 and Windows Vista:
1. Click Start, and then click Control Panel.
2. Click Hardware and Sound.
3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the
password or provide confirmation. The Device Manager window opens.
4. Double-click Modems (in Windows Vista, click the + mark for Modems), and then click your modem.
5. Click the Power Management tab.
6. Select the Allow this device to wake the computer check box.
For Windows XP:
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1. Click Start, and then click Control Panel.
2. Click Performance and Maintenance.
3. Click System.
4. Click the Hardware tab.
5. Click the Device Manager button. The Device Manager window opens.
6. Click the + mark for Modems, and then click your modem.
7. Click Action, and then click Properties.
8. Click the Power Management tab.
9. Select the Allow this device to bring the computer out of Standby check box.
Asset ID EEPROM
The Asset ID EEPROM contains information about the system, including its configuration and the serial
numbers of key components. It also includes a number of blank fields in which you can record information
about the end users in your network.
Setting management features
To enable the network administrator to control your computer remotely, you must configure the network
interface by setting the system-management features in the ThinkPad Setup. That ThinkPad Setup contains
the following functions:
• Wake on LAN
• Network boot sequence
• Flash update
If an administrator's password (supervisor password) has been set, you will need to specify it when you start
the ThinkPad Setup, so that you can use these functions.
Wake on LAN
When the Wake on LAN feature is enabled on a computer that is connected to a LAN, a network administrator
can start the computer remotely from a management console, using remote network-management software.
Setting up in the ThinkPad Setup
To enable or disable Wake on LAN, go to the ThinkPad Setup menu. When your computer is not under the
network administrator's system management, you can disable Wake on LAN.
To set this function, do the following:
1. Start the ThinkPad Setup menu.
2. Select Config.
3. The Config submenu appears.
4. Select Network.
5. The Network item submenu appears.
6. For Wake On LAN, select one of the following: AC Only, AC and Battery, or Disabled.
7. Press F10.
Network Boot sequence
When your computer is turned on remotely, system will try to boot from the device that is selected by
Network Boot setting, and then follow the boot order list in the Boot menu.
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To define a sequence:
1. On the ThinkPad Setup menu, select Startup. The Startup submenu appears.
2. Select Network Boot and press Enter key to show pop-up boot device list.
3. Select a boot device from the list to make it as top boot priority.
4. Press F10.
Note: If you want to initialize the setting to return to the default startup sequence, press F9. The default
settings are automatically reloaded.
Flash update
When a Flash UEFI BIOS update from the network is enabled, a network administrator can remotely
update the system programs in your computer from a management console. The following requirements
must be met:
• Update Flash from network must also be enabled; the procedure is given below.
• Your computer must be started over the LAN.
• Your computer must be engaged in a Preboot eXecution Environment.
• Network-management software must be installed in the remote administrator's computer.
To enable or disable the Flash update from the network setting, do the following:
1. On the ThinkPad Setup menu, select Security. The Security submenu appears.
2. Select UEFI BIOS Update Option. The UEFI BIOS Update Option submenu appears.
3. For Flash Over LAN, select either Enabled or Disabled.
4. Press F10.
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Chapter 9. Preventing problems
An important part of owning a ThinkPad notebook is maintenance. With proper care, you can avoid
common problems. The following sections provide information that can help you to keep your computer
running smoothly.
•
“General tips for preventing problems” on page 203
•
“Making sure device drivers are current” on page 204
•
“Taking care of your computer” on page 205
General tips for preventing problems
1. Check the capacity of your hard disk drive from time to time. If the hard disk drive gets too full, Windows
will slow down and might produce errors.
Note: In Windows 7 and Windows Vista, click Start ➙ Computer. In Windows XP, click Start ➙
My Computer.
2. Empty your recycle bin on a regular basis.
3. Use disk defragment tool regularly on your hard disk drive to improve data seek and read times.
4. To free up disk space, uninstall unused application programs.
Note: You might also want to look for application program duplication or overlapping versions.
5. Clean out your Inbox, Sent, and Trash folders from your e-mail client program.
6. At least once a week, make a point to back up your data. If critical data is present, it is a good idea
to perform a daily backup. Lenovo has many backup options available for your computer. Rewritable
optical drives are available for most machines and are easily installed.
7. Use or schedule System Restore to take a system snapshot periodically. For more information about
System Restore see Chapter 5 “Recovery overview” on page 109.
8. Update device drivers and UEFI BIOS when needed.
9. Profile your machine at http://www.lenovo.com/think/support to keep up to date with current drivers
and revisions.
10. Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device
driver information release notes prior to updating for compatibility or known issues.
11. Keep a log book. Entries might include major hardware or software changes, driver updates, minor
issues you have experienced and how you resolved them.
12. If you ever need to run a recovery on your computer to return the preload onto the machine, the
following tips might help along the way:
• Remove all external devices such as the printer, keyboard, etc.
• Make sure that your battery is charged and that you have the ac power connected.
• Boot into the ThinkPad Setup and load the default settings.
• Restart the machine and start the recovery.
• If your machine uses discs as the recovery media, DO NOT remove the disc from the drive until
prompted to do so.
13. For suspected hard disk drive issues, refer to “Diagnosing problems” on page 209 and run Lenovo
ThinkVantage Toolbox for a diagnostic test of the drive prior to calling the Customer Support Center.
If your computer does not start up, download the files to create a bootable self-test media from the
following Web site: http://www.lenovo.com/hddtest. Run the test and record any messages or error
codes. If the test returns any failing error codes or messages, call the Customer Support Center with the
codes or messages and the computer in front of you. A technician will assist you further.
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14. If required, you can find your country's Customer Support Center at the following Web address:
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=migr-4hwse3. When
calling the Customer Support Center, please make sure you have your machine model type, serial
number and the computer in front of you. Also, if the machine is producing error codes, it is helpful to
have the error screen on or the message written down.
Making sure device drivers are current
Device drivers are programs that contain instructions for the operating system about how to operate or
“drive” a certain piece of hardware. Each hardware component on your computer has its own specific driver.
If you add a new component, the operating system needs to be instructed on how to operate that piece
of hardware. After you install the driver, the operating system can recognize the hardware component
and understand how to use it.
Note: Because drivers are programs, like any other file on your computer, they are susceptible to corruption
and might not perform properly if corruption occurs.
It is not always necessary to download the latest drivers. However, you should download the latest driver
for a component if you notice poor performance from that component or if you added a new component.
This may eliminate the driver as the potential cause of the problem.
Getting the latest drivers from the Web site
You can download and install updated device drivers from the Lenovo Web site by doing the following:
1. Connect to the Internet.
2. Go to:
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix
Enter the product number of the computer or click Detect my system on the screen.
3. Click Downloads and drivers.
4. Follow the directions on the screen and install the necessary software.
Getting the latest drivers using System Update
The System Update program helps you keep the software on your system up-to-date. Update packages are
stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can
contain applications, device drivers, UEFI BIOS flashes, or software updates. When the System Update
program connects to the Lenovo Support Web site, the System Update program automatically recognizes
the machine type and model of your computer, the installed operating system, and the language of the
operating system to determine what updates are available for your computer. The System Update program
then displays a list of update packages and categorizes each update as critical, recommended, and
optional to help you understand the importance. You have complete control of which updates to download
and install. After you select the update packages you want, the System Update program automatically
downloads and installs the updates without any further intervention from you.
The System Update program is preinstalled on your computer and is ready to run. The only prerequisite is
an active Internet connection. You can start the program manually, or you can use the schedule feature
to enable the program to search for updates automatically at specified intervals. You also can predefine
scheduled updates to search by severity (critical updates, critical and recommended updates, or all updates)
so the list you choose from contains only those update types that are of interest to you.
For more information about how to use the System Update, refer to “System Update” on page 38.
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Taking care of your computer
Although your computer is designed to function reliably in normal work environments, you need to use
common sense in handling it. By following these important tips, you will get the most use and enjoyment
out of your computer.
Be careful about where and how you work
• Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic
bags.
• Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers
(within 13 cm or 5 inch).
• Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F).
• Some appliances, such as certain portable desktop fans or air purifiers, can produce negative ions. If a
computer is close to such an appliance, and is exposed for an extended time to air containing negative
ions, it may become electrostatically charged. Such a charge may be discharged through your hands
when you touch the keyboard or other parts of the computer, or through connectors on I/O devices
connected to it. Even though this kind of electrostatic discharge (ESD) is the opposite of a discharge from
your body or clothing to the computer, it poses the same risk of a computer malfunction.
Your computer is designed and manufactured to minimize any effects of electrostatic charge. An electrostatic
charge above a certain limit, however, can increase the risk of ESD. Therefore, when using the computer
close to an appliance that can produce negative ions, give special attention to the following:
• Avoid directly exposing your computer to the air from an appliance that can produce negative ions.
• Keep your computer and peripherals as far as possible from such an appliance.
• Wherever possible, ground your computer to facilitate safe electrostatic discharge.
Note: Not all such appliances cause a significant electrostatic charge.
Be gentle with your computer
• Avoid placing any objects (including paper) between the display and the keyboard or the palm rest.
• Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees.
Do not open the display beyond 180 degrees, as this might damage the computer hinge.
• Do not turn your computer over while the ac power adapter is plugged in. This could break the adapter
plug.
Carry your computer properly
• Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect
cords and cables.
• When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by
the display.
Handle storage media and drives properly
• If your computer comes with an optical drive, do not touch the surface of a disc or the lens on the tray.
• Wait until you hear the CD or DVD click into the center pivot of the drive before closing the tray.
• On your computer, use only optical drives designed for use with the serial Ultrabay enhanced.
Note: You can install a 9.5-mm-thick serial Ultrabay slim or a 12.7-mm-thick serial Ultrabay enhanced
device in the serial Ultrabay enhanced.
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• When installing the hard disk drive, solid state drive, or optical drive, follow the instructions shipped with
your hardware, and apply pressure only where needed on the device.
• Turn off your computer if you are replacing the hard disk drive or solid state drive.
• When replacing the primary hard disk drive or solid state drive, reattach the cover of the drive slot.
• Store your external and removable hard disk or optical drives in the appropriate containers or packaging
when they are not being used.
• Before you install any of the following devices, touch a metal table or a grounded metal object. This action
reduces any static electricity from your body. The static electricity could damage the device.
– Memory module
– Mini-PCI Card
– ExpressCard
– CompactFlash
– Smart card
– Memory Card, such as SD Card, SDHC Card, SDXC Card, and MultiMediaCard.
Note: Not all listed devices are included in your computer.
This action reduces any static electricity from your body. The static electricity could damage the device.
• When transferring data to or from a flash media card, such as an SD card, do not put your computer
in sleep (standby) or hibernation mode before the data transfer is complete. To do so might cause
damage to your data.
Take care in setting passwords
• Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and
you might have to replace your system board, or hard disk drive or solid state drive.
Care for the fingerprint reader
The following actions could damage the fingerprint reader or cause it not to work properly:
• Scratching the surface of the reader with a hard, pointed object.
• Scraping the surface of the reader with your fingernail or anything hard.
• Using or touching the reader with a dirty finger.
If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free
cloth:
• The surface of the reader is dirty or stained.
• The surface of the reader is wet.
• The reader often fails to enroll or authenticate your fingerprint.
Register your computer
• Register your ThinkPad products with Lenovo (refer to the Web page: http://www.lenovo.com/register).
This can help authorities return your computer to you if it is lost or stolen. Registering your computer also
enables Lenovo to notify you about possible technical information and upgrades.
Be sure not to modify your computer
• Only an authorized ThinkPad repair technician should disassemble and repair your computer.
• Do not modify or tape the latches to keep the display open or closed.
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Tips on using the built-in modem
• Your computer modem may use only an analog telephone network, or public-switched telephone network
(PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone
extension line because this could damage your modem. Analog phone lines are often used in homes,
while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of
phone line you are using, contact your telephone company.
• Your computer might have both an Ethernet connector and a modem connector. If so, be sure to connect
your communication cable to the correct one.
DANGER
To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet
connector.
Cleaning the cover of your computer
Occasionally clean your computer as follows:
1. Prepare a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or
strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent.
2. Absorb the diluted detergent into a sponge.
3. Squeeze excess liquid from the sponge.
4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip.
5. Wipe the surface to remove the detergent.
6. Rinse the sponge with clean running water.
7. Wipe the cover with the clean sponge.
8. Wipe the surface again with a dry, soft lint-free cloth.
9. Wait for the surface to dry completely and remove any fibers from the cloth.
Cleaning your computer keyboard
1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth.
2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time,
the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto
or between the keys.
3. Allow to dry.
4. To remove any crumbs or dust from beneath the keys, you can use a camera blower with a brush
or cool air from a hair dryer.
Note: Avoid spraying cleaner directly onto the display or the keyboard.
Cleaning your computer display
1. Gently wipe the display with a dry, soft lint-free cloth. If you see a scratchlike mark on your display,
it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was
pressed from the outside.
2. Wipe or dust the stain gently with a soft, dry cloth.
3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50 mixture of isopropyl alcohol and
water that does not contain impurities.
4. Wring out as much of the liquid as you can.
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5. Wipe the display again; do not let any liquid drip into the computer.
6. Be sure to dry the display before closing it.
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Chapter 10. Troubleshooting computer problems
This chapter provides information on helping your solve computer problems.
•
“Diagnosing problems” on page 209
•
“Troubleshooting” on page 210
Diagnosing problems
If you experience problems with your computer, use the following procedure as a starting point for solving
them.
• If you can start up the operating system, see “Using Lenovo ThinkVantage Toolbox” on page 209.
• If you cannot start up the operating system, see “Using the In-ROM Diagnostics program” on page .
Using Lenovo ThinkVantage Toolbox
Note: If your system is running and User Guide is accessible, see User Guide.
If your computer is not operating properly, you may be able to diagnose the problem by having Lenovo
ThinkVantage Toolbox test components of your computer.
To start this program, do as follows:
For Windows 7:
1. Click Start.
2. Move the pointer to Control Panel, to System and Security, and then to Lenovo's System Health
and Diagnostics.
For Windows XP:
1. Click Start.
2. Move the pointer to All Programs, to ThinkVantage, and then to Lenovo ThinkVantage Toolbox.
If the Lenovo ThinkVantage Toolbox is not installed on your computer, go to
http://web.lenovothinkvantagetoolbox.com/, click Download Lenovo ThinkVantage
Toolbox, and follow the instructions on the screen.
For more information about this program, see the Help for the program.
Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test;
do not interrupt the test while it is running. When preparing to contact the Customer Support Center, be sure
to print the test log so that you can rapidly provide information to the help technician.
Using the In-ROM Diagnostics program
The In-ROM Diagnostics program is used to detect hardware problems when you cannot start the Windows
operating system and all storage devices are unavailable.
To run the In-ROM Diagnostics program, do the following:
1. Turn off your computer.
2. Turn on the computer and press F10 repeatedly at startup.
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3. After you enter the In-ROM Diagnostics program, select the diagnostic test you want to run. Then,
follow the instructions on the screen.
When the program completes the diagnostic test, the computer will restart automatically.
Note: If the program returns any error code, call the Lenovo Customer Support Center, and provide your
machine type and model number, serial number, and the error code. For information about how to get your
machine type and model number, and serial number, see “Machine type and model label” on page 24. For
information about calling the Lenovo Customer Support Center for service, see “Calling Lenovo” on page 238.
Troubleshooting
If your computer has an error, it typically displays a message or an error code, or a beep sounds when you
turn it on. To correct an error, first find the description of the error in the left-hand column of the chart that
applies. Then click that description to get a troubleshooting procedure.
To make sure that your computer has the features or options that are introduced in the following sections,
consult the online help or the list shipped with your computer.
Computer stops responding
Print these instructions now and keep it with your computer for reference later.
If your computer is completely unresponsive (you cannot use the UltraNav pointing device or the keyboard),
do the following steps:
1. Push and hold the power switch until the machine turns off. After the computer is turned off, restart by
pressing the power switch. If the machine does not turn on, continue to step 2.
Note: Do not remove the battery and ac power to reset the computer.
2. While the machine is turned off, remove all power sources from the computer (battery and ac power).
Hold down the power button for 10 seconds. Plug in the ac power while keeping the battery out of the
computer. If the computer does not turn back on, continue to step 3.
Note: Once the computer starts up and enters Windows, use the proper shutdown procedure to turn
the computer off. Once the machine is off, reattach the battery and restart the computer. If the
computer does not start with the battery reattached, remove the battery and again start with step 2. If
the computer starts with ac power but does not start when the battery is attached, call the Customer
Support Center for support.
3. While the machine is off, remove all sources of power from the machine (battery and ac power). Remove
all external devices that are attached to your computer (keyboard, mouse, printer, scanner, etc.). Repeat
step 2. If step 2 is unsuccessful, continue to step 4.
Note: The following steps involve removing static sensitive components from your computer. Please
make sure that you are properly grounded and remove all sources of power attached to the computer.
If you are uncomfortable or unsure about removing components please call the Customer Support
Center for assistance.
4. While the computer is off, remove all sources of power and external hardware. Refer to the procedure in
“Replacing memory” on page 145 on how to remove and reseat the memory modules. Remove any
non-original memory module added to your computer. After removing the extra memory module and
reseating the original memory module, repeat step 2. If the computer still does not turn on, consult the
user's reference guide for other customer-replaceable components that are attached to your computer.
If the computer still does not start up, call the Customer Support Center and a Customer Support Specialist
will assist you.
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Spills on the keyboard
With a mobile computer, there are increased chances of spilling liquids on the keyboard. Because most
liquids conduct electricity, liquid spilled on the keyboard could create numerous short circuits, potentially
causing irreparable damage to your computer.
If you spill something on your computer:
Attention: Be sure that no liquid creates a short circuit between you and the ac power adapter (if in use).
Although you might lose some data or work by turning off the computer immediately, leaving the computer
on might make your computer unusable.
1. Carefully unplug the ac power adapter immediately.
2. Turn off the computer immediately. If the computer does not turn off, remove the battery. The more
quickly you stop the current from passing through the computer the more likely you will reduce damage
from short circuits.
3. Wait until you are certain that all the liquid is dry before turning on your computer.
Note: If you want to replace your keyboard, you can purchase a new one.
Error messages
• Message: 0176: System Security - The System has been tampered with.
Solution: This message is displayed if you remove the Security Chip and reinstall it, or install a new one.
To clear the error, enter the ThinkPad Setup. If this does not solve the problem, have the computer
serviced.
• Message: 0177: Bad SVP data, stop POST task.
Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board
should be replaced. Have the computer serviced.
• Message: 0182: Bad CRC of Security Settings in EEPROM. Enter ThinkPad Setup.
Solution: Checksum of the Security settings in the EEPROM is not correct. Enter ThinkPad Setup to
check Security settings, Press F10 and then press Enter to restart the system.
If you still have a problem, have the computer serviced.
• Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup.
Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to
check Security settings, Press F10 and then press Enter to restart the system.
If you still have a problem, have the computer serviced.
• Message: 0187: EAIA data access error
Solution: The access to EEPROM is failed. Have the computer serviced.
• Message: 0188: Invalid RFID Serialization Information Area
Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced,
and the box serial number needs to be reinstalled. Have the computer serviced.
• Message: 0189: Invalid RFID configuration information area
Solution: The EEPROM checksum is not correct (block # 4 and 5). The system board should be replace,
and the UUID needs to be reinstalled. Have the computer serviced.
• Message: 0190: Critical low-battery error
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Solution: The computer turned off, because the battery is low. Connect the ac power adapter to the
computer and charge the battery, or replace the battery with a fully charged one.
• Message: 0191: System Security - Invalid remote change requested
Solution: The system configuration change has failed. Confirm the operation and try again. To clear
the error, enter the ThinkPad Setup.
• Message: 0192: System Security - Embedded Security hardware tamper detected
Solution: The Security Chip has been replaced with a different one. Have the computer serviced.
• Message: 0199: System Security - Security password retry count exceeded.
Solution: This message is displayed if you enter a wrong supervisor password more than three times.
Confirm the supervisor password and try again. To clear the error, enter the ThinkPad Setup.
• Message: 0251: System CMOS checksum bad - Default configuration used
Solution: The system CMOS might have been corrupted by an application program. The computer
uses the default settings. Run the ThinkPad Setup to reconfigure the settings. If you still see the same
error code, have the computer serviced.
• Message: 0253: EFI Variable Block Data was destroyed.
Solution: The system EFI Variable Block Data might have been corrupted.
1. Press F1 to go to the ThinkPad Setup.
2. Press F9 and then press Enter to load the default setting.
3. Press F10 and then press Enter to restart the system.
If you still have a problem, have the computer serviced.
• Message: 0271: Check date and time settings
Solution: Neither the date nor the time is set in the computer. Set the date and time, using the ThinkPad
Setup.
• Message: 1802: Unauthorized network card is plugged in - Power off and remove the network card.
Solution: The mini PCI Express network card is not supported on this computer. Remove it.
• Message: 1820: More than one external fingerprint readers are attached.
Solution: Power off and remove all but the reader that you set up within your main operating system.
• Message: 2000: ThinkVantage Active Protection sensor diagnostics failed.
Solution: ThinkVantage Active Protection sensor is not working correctly. Have the computer serviced.
• Message: 2100: Detection error on HDD0 (Main HDD)
Solution: The hard disk is not working. Have the hard disk serviced.
• Message: 2101: Detection error on HDD1 (Ultrabay HDD)
Solution: The hard disk is not working. Have the hard disk serviced.
• Message: 2102: Detection error on HDD2 (Mini SATA)
Solution: The Mini SATA device is not working. Have the Mini SATA device serviced.
• Message: 2110: Read error on HDD0 (Main HDD)
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Solution: The hard disk is not working. Have the hard disk serviced.
• Message: 2111: Read error on HDD1 (Ultrabay HDD)
Solution: The hard disk is not working. Have the hard disk serviced.
• Message: 2112: Read error on HDD2 (Mini SATA)
Solution: The Mini SATA device is not working. Have the Mini SATA device serviced.
• Message: 2200: Machine Type and Serial Number are invalid.
Solution: Machine Type and Serial Number are invalid. Have the computer serviced.
• Message: 2201: Machine UUID is invalid.
Solution: Machine UUID is invalid. Have the computer serviced.
• Message: The power-on password prompt
Solution: A power-on password or a supervisor password is set. Type the password and press Enter to
use the computer (refer to “Using passwords” on page 91). If the power-on password is not accepted, a
supervisor password might have been set. Type the supervisor password and press Enter. If you still see
the same error message, have the computer serviced.
• Message: The hard disk password prompt
Solution: A hard disk password is set. Type the password and press Enter to use the computer (refer to
“Hard disk passwords” on page 93).
• Message: Hibernation error
Solution: The system configuration changed between the time your computer entered hibernation mode
and the time it left this mode, and your computer cannot resume normal operation.
– Restore the system configuration to what it was before your computer entered hibernation mode.
– If the memory size has been changed, re-create the hibernation file.
• Message: Fan error
Solution: Cooling fan has failed. Have the computer serviced.
Errors without messages
• Problem: My screen keeps blanking when I do not want it to.
Solution: You can disable any system timers, such as the LCD turn-off timer or the blank timer
1. Start Power Manager.
2. Click the Power plan tab (in Windows XP, Power scheme), and then select Maximum Performance
from the predefined power plans (in Windows XP, Power scheme).
• Problem: When I turn on the machine, nothing appears on the screen and the machine does not beep
while starting up.
Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding
the power switch for 4 seconds or more. Turn it on and listen again.
Solution: Make sure that:
– The battery is installed correctly.
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– The ac power adapter is connected to the computer and the power cord is plugged into a working
electrical outlet.
– The computer is turned on. (Turn the power switch on again for confirmation.)
If a power-on password is set:
– Press any key to display the prompt for the power-on password. If the brightness level of the screen is
low, increase it by pressing the Fn+Home.
– Type the correct password and press Enter (refer to Power-on password).
If these items are properly set, and the screen remains blank, have the computer serviced.
• Problem: When I turn on the machine, only a white cursor appears on a blank screen.
Solution: If you have modified a partition on your hard disk drive or solid state drive by using a partition
software, information about that partition, or the master boot record may have been destroyed.
1. Turn off the computer, and then turn it on again.
2. If you still see only the cursor on the screen, do the following:
– If you have used the partition software, examine the partition on the hard disk drive or solid state
drive by using the software, and recover the partition if required.
– Use either the Rescue and Recovery workspace or the recovery discs to restore the system to
the factory state. For details about restoring the system to the factory state, see “Creating and
using recovery media” on page 109.
If the problem persists, have the computer serviced.
• Problem: My screen goes blank while the computer is on.
Solution: Your screen saver or power management may be enabled. Do either of the following:
– Touch the TrackPoint or the touch pad, or press a key to exit the screen saver.
– Press the power switch to resume from sleep (standby) or hibernation.
Beep errors
Table 9. Beep errors
Problem
Solution
One short beep, pause, three short beeps, pause, three
more short beeps, and one short beep
Make sure that memory modules are installed correctly. If
they are, and you still hear the beeps, have the computer
serviced.
One long and two short beeps
The video function has a problem. Have the computer
serviced.
Four cycles of four short beeps
The Security Chip has a problem. Have the computer
serviced.
Five beeps
The system board has a problem. Have the computer
serviced.
Memory problems
Print these instructions now and keep it with your computer for reference later.
If your memory is not operating properly, check the following items:
1. Verify that the memory is installed and seated correctly in your computer.
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It may be necessary to remove all added memories to test the computer with only the factory-installed
memories, and then reinstall the memory one at a time to ensure a proper connection. For the
procedures to remove and reinstall a memory, refer to “Replacing memory” on page 145.
2. Check for error messages during startup.
Follow the appropriate corrective actions for Power-on self-test (POST) “Error messages” on page 211.
3. Verify that the latest system BIOS (UEFI BIOS) for your model has been installed.
4. Verify the proper memory configuration and compatibility including the maximum memory size and the
memory speed.
For details, refer to the instructions in “Replacing memory” on page 145.
5. Run “Lenovo ThinkVantage Toolbox” on page 209.
Modem and networking
The following are the most common modem and networking problems:
Ethernet problems
• Problem: Your computer cannot connect to the network.
Solution: Make sure that:
– The cable is installed properly.
The network cable must be securely connected both to the Ethernet connector of your computer and
to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is
100 meters. If the cable is connected and the distance is within acceptable limits but the problem
persists, try a different cable.
– You are using the correct device driver.
For Windows 7 and Windows Vista:
1. Click Start, and then click Control Panel.
2. Click Hardware and Sound.
3. Click Device Manager. If you are prompted for an administrator password or confirmation, type
the password or provide confirmation.
4. If the ! mark is to the left of the adapter name under Network adapters, you might not use the
correct driver or the driver is not enabled. To update the driver, right-click the highlighted adapter.
5. Click Update Driver Software, and then follow the instructions on the screen.
For Windows XP:
1. Click Start, and then click Control Panel.
2. Click Performance and Maintenance, and then click System.
3. Click the Hardware tab, and click the Device Manager button.
4. If the x mark is to the left of the adapter name under Network adapter, you might not use the
correct driver or the driver is not enabled. To update the driver, right-click the highlighted adapter.
5. Click Properties. The Properties window appears.
6. Click the Driver tab.
7. Click the Update Driver button. The Update Device Driver wizard appears. Follow the instructions
on the screen.
– The switch port and the adapter have the same duplex setting.
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If you configured the adapter for full duplex, make sure the switch port is also configured for full
duplex. Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost
connections.
– You have installed all networking software that is necessary for your network environment.
Check with your LAN administrator for the necessary networking software.
• Problem: The adapter stops working for no apparent reason.
Solution: The network driver files may be corrupt or missing. Update the driver by referring to the
“Solution” description for the procedure to make sure that the correct device driver is installed in the
preceding problem.
• Problem: If your computer is a Gigabit Ethernet model and you use the a speed of 1000 Mbps, the
connection fails or errors occur.
Solution:
– Use Category 5 wiring and make sure that the network cable is securely connected.
– Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X).
• Problem: The Wake on LAN (WOL) feature is not working.
Solution:
– Make sure that WOL is enabled in the ThinkPad Setup.
– If it is, check with your LAN administrator for the necessary settings.
• Problem: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps.
Instead, it connects at 100 Mbps.
Solution:
– Try another cable.
– Make sure that the link partner is set to auto-negotiate.
– Make sure that the switch is 802.3ab-compliant (gigabit over copper).
A wireless LAN problem
• Problem: You cannot connect using the built-in wireless networking card.
Solution: Make sure that your wireless LAN driver is the latest version installed. Check the Web site and
confirm the driver version supported by Access Connections is the latest documented in the README file.
Make sure that your computer is within range of a wireless access point.
Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the
task bar.
Note: If your computer is a Windows 7 model, to display the Access Connections status icon and the
wireless status icon in the system tray, refer to the Access Connections on-line help.
Check Network Name (SSID), and your encryption information. Use Access Connections to verify this
case-sensitive information.
A wireless WAN problem
• Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card.
Solution: The WAN card is not supported on this computer. Remove it.
Note: Depending on your computer, some models do not have a wireless WAN.
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Bluetooth problems
For Windows 7 and Windows Vista
• Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local
speaker even though the headset/headphone is connected using Headset profile or AV profile.
Solution: Do the following:
1. Exit the application that uses the sound device (for example, Windows Media Player).
2. Open the Control Panel by clicking Start ➙ Control Panel.
3. Click Hardware and Sound ➙ Sound.
4. Select the Playback tab.
5. If you are using Headset profile, select Bluetooth Hands-free Audio and click the Set Default
button. If you are using AV profile, select Stereo Audio and click the Set Default button.
6. Click OK to close the Sound window.
• Problem: PIM (Personal Information Manager) items sent from Windows 7 and Windows Vista cannot be
received correctly into the address book of any other Bluetooth-enabled device.
Solution: Windows 7 and Windows Vista send PIM items in XML format, but most Bluetooth-enabled
devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file
through Bluetooth, a PIM item sent from Windows 7 and Windows Vista might be saved as a file with
the extension .contact.
For Windows XP
Notes: If you are using the Microsoft standard Bluetooth features and you want to access information about
how to use the Bluetooth function, do the following:
1. Press Fn+F5 to turn on Bluetooth.
2. Click Start ➙ Control Panel.
3. Click Printers and Other Hardware.
4. Click Bluetooth Devices.
5. Click the Options tab.
6. Click Learn more about Bluetooth Settings
Note: If you are using the ThinkPad Bluetooth with Enhanced Data Rate Software, refer to the following
instructions.
Note: Check your connection anytime and make sure that no other Bluetooth-enabled device is searching for
the device to which you want to connect. Simultaneous searching is not allowed in the Bluetooth connection.
• Problem: You search for a Bluetooth-enabled device by clicking View devices in range in My Bluetooth
Places, but you cannot find anything.
Solution: Make sure that the device to which you want to connect is enabled for the Bluetooth connection.
After making sure of the above, turn the Bluetooth power off and then on again, or restart your computer.
Then search for the device again.
Note: If you are using the ThinkPad Bluetooth with Enhanced Data Rate Software, refer to the following
instructions.
• Problem: You cannot connect to any Bluetooth-enabled device.
Solution: Make sure that both your computer and the device are turned on and their Bluetooth antennas
are enabled.
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After making sure of the above, turn the Bluetooth power off and then on again, or restart your computer.
Then re-establish your connection to the device.
If the problem persists, re-install the Bluetooth software and reestablish your connection to the device.
• Problem: Your computer is connected to a Bluetooth-enabled device, but you cannot use any of the
services of that device.
Solution: Make sure that the device is enabled for the Bluetooth connection.
1. Double-click the My Bluetooth Places icon.
2. Go to Bluetooth Tasks and click View devices in range.
If you cannot find the device, it may have stopped responding. Make sure that it is enabled for the
Bluetooth connection. If you find it, connect to the services you want.
If you are sure that the device is responding, turn the Bluetooth power off and then on again, or restart
your computer. Then try to connect again.
• Problem: You cannot pull a business card from the connected computer.
Solution: Make sure that the connected computer has its own default business card application and that
the card is ready for communication.
Make sure that the security settings on the connected computer allow you to download the business card.
• Problem: You cannot send a business card to the connected computer.
Solution: Make sure that your computer has its own default business card application and that the card
is ready for communication.
Make sure that the security settings on the connected computer allow you to upload your business card.
• Problem: Your computer is connected to a Bluetooth-enabled computer that works as an FTP server,
but you cannot see any files in the FTP server.
Solution: Check the newly shared files as follows:
1. In the menu of My Bluetooth Places, click View.
2. Click Update. The status is updated in the window, so that you can check the newly shared files.
Make sure that the shared folder in the connected computer contains the files you are looking for.
Make sure that the security settings on the connected computer allow you to connect and view the
files in the computer.
• Problem: Your computer is connected to a Bluetooth-enabled computer, but you cannot gain access
to the network.
Solution: Make sure that the Bluetooth-enabled computer is connected to a network.
Make sure that the connected computer has been set up to share its network connectivity and that the
security settings allow you to connect and establish the remote network access.
• Problem: Your computer cannot connect a Bluetooth-enabled computer that uses serial port applications.
Solution: Reestablish a connection with the Bluetooth-enabled computer, and try the serial connection
again.
• Problem: Bluetooth serial port was disconnected automatically.
Solution: When any serial-based connection is established, an inactivity timer starts. If no application
opens the port, the connection is ended automatically. This is a normal characteristic of the serial-based
connection and is not a defect. If you need the Bluetooth serial port, just reconnect it.
• Problem: PIM Synchronization failed with an error message “The Synchronization with xxx (Bluetooth
device name) failed. PIM (Personal Information Manager) Interface failed.”
Solution: Start a mail application, and set up your e-mail account. OR, modify the Bluetooth configuration
so as not to synchronize e-mail items, as follows:
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1. Double-click My Bluetooth Places.
2. Click Bluetooth, and select Bluetooth Setup Wizard.
3. Select I want to configure the Bluetooth services that this computer will provide to remote
devices., and click Next.
4. Select PIM Synchronization, and click Configure.
5. Select Do Not Synchronize in the e-mail synchronization selection, and click OK.
6. Click Finish to close the Bluetooth Service Selection window.
• Problem: ThinkPad Bluetooth with Enhanced Data Rate Software does not function.
Solution: Do the following:
1. Turn on Bluetooth by pressing Fn+F5.
2. Click Start ➙ Control Panel.
3. Click the Performance and Maintenance icon.
4. Click the System icon.
5. Click the Hardware tab.
6. Click the Device Manager button. The Device Manager window opens.
7. Check whether the words “Bluetooth Device” appear in the device listing in the window.
If the words “Bluetooth Radio” appear in the device listing, the Microsoft Bluetooth software is installed
on your computer. If you want to use ThinkPad Bluetooth with Enhanced Data Rate Software, you have to
install it and then replace the Bluetooth driver. For more information, see “Using Bluetooth” on page 66.
• Problem: While looking at the Classic View of the Control Panel, you see two Bluetooth icons in the
Control Panel.
Solution: If you have installed the Microsoft Bluetooth software before, and you are using ThinkPad
Bluetooth with Enhanced Data Rate Software, you may find two Bluetooth icons in the Control Panel. One
is the Bluetooth Configuration icon for ThinkPad Bluetooth with Enhanced Data Rate Software, and the
other is the Bluetooth Devices icon for the Microsoft Bluetooth software.
• Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local
speaker even though the headset/headphone is connected using Headset profile or AV profile.
Solution: Do the following:
1. Exit the application that uses the sound device (for example, Windows Media Player).
2. Open the Control Panel by clicking Start ➙ Control Panel.
3. Double-click Sounds and Audio Devices to open the Sounds and Audio Devices Properties window.
4. Select the Audio tab.
5. If you are using Headset profile, select Bluetooth Audio for both Sound playback and Sound
recording. If you are using AV profile, select Bluetooth High Quality Audio for both Sound playback
and Sound recording.
6. Click OK to close the Sounds and Audio Devices Properties window.
Keyboard and other pointing devices
The following are the most common keyboard and other pointing devices problems:
UltraNav problems
• Problem: The pointer drifts when the computer is turned on or after it resumes normal operation.
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Solution: The pointer might drift when you are not using the TrackPoint during normal operation. This
is a normal characteristic of the TrackPoint and is not a defect. Pointer drifting might occur for several
seconds under the following conditions:
– When the computer is turned on.
– When the computer resumes normal operation.
– When the TrackPoint is pressed for a long time.
– When the temperature changes
• Problem: The TrackPoint or touch pad does not work.
Solution: Make sure that the TrackPoint or touch pad is set to Enabled in the UltraNav Device Setting.
Note: To open the UltraNav Device Setting, press Fn+F8.
Keyboard problems
• Problem: All or some keys on the keyboard do not work.
Solution: If an external numeric keypad is connected:
1. Turn off the computer.
2. Remove the external numeric keypad.
3. Turn on the computer and try using the keyboard again.
If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard,
making sure that you have seated the connectors properly.
If the problem remains, make sure that the correct device driver is installed.
For Windows 7:
1. Click Start ➙ Control Panel. Change the view of the Control Panel from Category to Large icons
or Small icons.
2. Click Keyboard.
3. Select the Hardware tab. In the Device Properties, make sure that the Device Status is This device
is working properly.
For Windows Vista:
1. Click Start ➙ Control Panel.
2. Click Hardware and Sound, and then click Keyboard.
3. Select the Hardware tab. In the Device Properties, make sure that the Device Status is This device
is working properly.
For Windows XP:
1. Click Start ➙ Control Panel.
2. Click Printers and Other Hardware, and then click Keyboard.
3. Select the Hardware tab. In the In the Device Properties, make sure that the Device Status is This
device is working properly.
If keys on the keyboard still do not work, have the computer serviced.
• Problem: A number appears when you type a letter.
Solution: The numeric lock function is on. To disable it, press Shift+ScrLk or Fn+NmLk.
• Problem: All or some keys on the external numeric keypad do not work.
Solution: Make sure that the external numeric keypad is correctly connected to the computer.
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Display and multimedia devices
This section includes the most common display and multimedia devices problems which are computer
screen, external monitor, audio, and optical drive. Check these topics to learn more information.
Computer screen problems
• Problem: The screen is blank.
Solution: Do the following:
– Press Fn+F7 to bring up the image.
Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least
three times in three seconds, and the image is displayed on the computer screen.
– If you are using the ac power adapter, or using the battery and the battery status indicator is on (is
green), press Fn+Home to make the screen brighter.
– If the sleep (standby) status indicator is on (is green), press Fn to resume from the sleep (standby) mode.
– If the problem persists, do the Solution in the problem below.
Note: If your computer is a Windows 7 model, it does not support the presentation scheme.
• Problem: The screen is unreadable or distorted.
Solution: Make sure that:
– The display device driver is installed correctly.
– The screen resolution and color quality are correctly set.
– The monitor type is correct.
To check these settings, do as follows:
For Windows 7:
1. Right-click on the desktop, and click Personalize.
2. Click Display at the left.
3. Select Change display settings. Check whether the screen resolution is correctly set.
4. Click Advanced Settings.
5. Click the Adapter tab.
6. Make sure that the correct device driver name is shown in the adapter information window.
Note: The device driver name depends on the video chip that has been installed on your computer.
7. Click the Properties button. If you are prompted for an administrator password or confirmation, type
the password or provide confirmation. Check the “Device status” box and make sure the device is
working properly. If not, click the Troubleshoot button. Close the Properties window.
8. Click the Monitor tab. Check whether the color quality is correctly set, make sure other information
is also correct.
9. Click the Properties button. If you are prompted for an administrator password or confirmation, type
the password or provide confirmation. Check the “Device status” box and make sure the device is
working properly. If not, click the Troubleshoot button.
For Windows Vista:
1. Right-click on the desktop, and click Personalize.
2. Click Display Settings and check whether the screen resolution and color quality are correctly set.
3. Click Advanced Settings.
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4. Click the Adapter tab.
5. Make sure that the correct device driver name is shown in the adapter information window.
Note: The device driver name depends on the video chip that has been installed on your computer.
6. Click the Properties button. If you are prompted for an administrator password or confirmation, type
the password or provide confirmation. Check the “Device status” box and make sure the device is
working properly. If not, click the Troubleshoot button.
7. Click the Monitor tab.
8. Make sure the information is correct.
9. Click the Properties button. If you are prompted for an administrator password or confirmation, type
the password or provide confirmation. Check the “Device status” box and make sure the device is
working properly. If not, click the Troubleshoot button.
For Windows XP:
1. Right-click on the desktop, and click Properties to open the Display Properties window.
2. Click the Settings tab.
3. Check whether the screen resolution and color quality are correctly set.
4. Click Advanced.
5. Click the Adapter tab.
6. Make sure that the correct device driver name is shown in the adapter information window.
Note: The device driver name depends on the video chip that has been installed on your computer.
7. Click the Properties button. Check the “Device status” box and make sure the device is working
properly. If not, click the Troubleshoot button.
8. Click the Monitor tab.
9. Make sure the information is correct.
10. Click the Properties button. Check the “Device status” box and make sure the device is working
properly. If not, click the Troubleshoot button.
• Problem: Incorrect characters appear on the screen.
Solution: Did you install the operating system or application program correctly? If they are installed and
configured correctly, have the computer serviced.
• Problem: The screen stays on even after you turn off your computer.
Solution: Press and hold the power switch for 4 seconds or over to turn off your computer; then turn
it on again.
• Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer.
Solution: This is an intrinsic characteristic of the TFT technology. Your computer's display contains
multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen
might exist all the time.
External monitor problems
• Problem: The external monitor is blank.
Solution: To bring up the image, press Fn+F7 and select the desired monitor. If the problem persists,
do the following:
1. Connect the external monitor to another computer to make sure it works.
2. Reconnect the external monitor to your computer.
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3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that
are supported.
– If the external monitor supports the same resolution as the computer display or a higher resolution,
view output on the external monitor or on both the external monitor and the computer display.
– If the external monitor supports a lower resolution than the computer display, view output on the
external monitor only. (If you view output on the both the computer display and the external
monitor, the external monitor screen will be blank or distorted.)
• Problem: You cannot set a higher resolution than the present one on your external monitor.
Solution:
– Make sure that monitor information is correct. Do the following:
For Windows 7:
1. Right-click on the desktop, and click Screen resolution.
Note: If your computer cannot detect the external monitor, click the Detect button.
2. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor).
3. Click Advanced Settings.
4. Click the Adapter tab.
5. Make sure that the correct device driver name is shown in the adapter information window.
Note: The device driver name depends on the video chip that has been installed on your computer.
6. Click OK.
If the information is incorrect, reinstall the device driver. See below for more information.
For Windows Vista:
1. Right-click on the desktop and click Personalize.
2. Click Display Settings.
3. Click the Advanced Settings button.
4. Click the Adapter tab.
5. Make sure that the correct device driver name is shown in the adapter information window.
Note: The device driver name depends on the video chip that has been installed on your computer.
6. Click OK.
If the information is incorrect, reinstall the device driver. See below for more information.
For Windows XP:
1. Right-click on the desktop, and click Properties to open the Display Properties window.
2. Click the Settings tab.
3. Click Advanced.
4. Click the Adapter tab.
5. Make sure that the correct device driver name is shown in the adapter information window.
Note: The device driver name depends on the video chip that has been installed on your computer.
6. Click OK.
If the information is incorrect, reinstall the device driver. See below for more information.
– Check the monitor type and, if necessary, update the driver by doing the following:
For Windows 7:
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1. Connect the external monitor to the monitor connector, and then connect the monitor to an
electrical outlet.
2. Turn on the external monitor and the computer.
3. Right-click on the desktop, and click Screen resolution.
Note: If your computer cannot detect the external monitor, click the Detect button.
4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor).
5. Click Advanced Settings.
6. Click the Monitor tab. Check the monitor information window to make sure that the monitor type
is correct. If it is, click OK to close the window; otherwise do as follows.
7. If more than one monitor type is displayed, select Generic PnP Monitor or Generic Non-PnP
Monitor.
8. Click Properties. If you are prompted for an administrator password or confirmation, type the
password or provide confirmation.
9. Click the Driver tab.
10. Click Update Driver.
11. Click Browse my computer for driver software, and then click Let me pick from a list of
device drivers on my computer.
12. Clear the Show compatible hardware check box.
13. Select Manufacturer and Model for your monitor.
14. After updating the driver, click Close.
15. Set Resolution.
Note: To change the color settings, select the Monitor tab, then set Colors.
16. Click OK.
For Windows Vista:
1. Connect the external monitor to the monitor connector, and then connect the monitor to an
electrical outlet.
2. Turn on the external monitor and the computer.
3. Press Fn+F7 to change the display output location to the external monitor.
Note: After pressing Fn+F7, you will need to wait for a moment before the image appears.
4. Right-click on the desktop, and click Personalize.
5. Click Display Settings.
6. Click the Advanced Settings button.
7. Click the Monitor tab. Check the monitor information window to make sure that the monitor type
is correct. If it is, click OK to close the window; otherwise do as follows.
8. If more than one monitor type is displayed, select Generic PnP Monitor or Generic Non-PnP
Monitor.
9. Click Properties. If you are prompted for an administrator password or confirmation, type the
password or provide confirmation.
10. Click the Driver tab.
11. Click Update Driver.
12. Click Browse my computer for driver software, and then click Let me pick from a list of
device drivers on my computer.
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13. Clear the Show compatible hardware check box.
14. Select Manufacturer and Model for your monitor.
15. After updating the driver, click Close.
16. Set Resolution and Colors in the Display Settings window.
17. Click OK.
For Windows XP:
1. Connect the external monitor to the monitor connector, and then connect the monitor to an
electrical outlet.
2. Turn on the external monitor and the computer.
3. Press Fn+F7 to change the display output location to the external monitor.
Note: After pressing Fn+F7, you will need to wait for a moment before the image appears.
4. Right-click on the desktop, and click Properties to open the Display Properties window.
5. Click the Settings tab.
6. Click Advanced.
7. Click the Monitor tab. Check the monitor information window to make sure that the monitor type
is correct. If it is, click OK to close the window; otherwise do as follows.
8. If more than one monitor type is displayed, select Default Monitor.
9. Click Properties.
10. Click the Driver tab.
11. Click Update Driver. The Hardware Update Wizard appears.
12. Click No, not this time, and then click Next.
13. Select Install from a list or specific location (Advanced), and then click Next.
14. Select Don't search. I will choose the driver to install, and then click Next.
15. Clear the Show compatible hardware check box.
16. Select Manufacturers and Models for your monitor.
17. After updating the driver, click OK to close the Properties window.
18. Set Colors and Screen area in the Display Properties window.
19. Click OK.
• Problem: The screen is unreadable or distorted.
Solution: Make sure that the monitor information is correct. (Refer to the “Solution” for setting a higher
resolution on the external monitor.)
Make sure that the appropriate monitor type is selected. (Refer to the “Solution” for setting a higher
resolution on the external monitor.)
Make sure that an appropriate refresh rate is selected by doing the following:
For Windows 7:
1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical
outlet.
2. Turn on the external monitor and the computer.
3. Right-click on the desktop, and click Screen resolution.
Note: If your computer cannot detect the external monitor, click the Detect button.
4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor).
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5. Click Advanced Settings.
6. Click the Monitor tab.
7. Select the correct screen refresh rate.
For Windows Vista:
1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical
outlet.
2. Turn on the external monitor and the computer.
3. Press Fn+F7 to change the display output location to the external monitor.
Note: After pressing Fn+F7, you will need to wait for a moment before the image appears.
4. Right-click on the desktop, and click Personalize.
5. Click Display Settings.
6. Click the Advanced Settings button.
7. Click the Monitor tab.
8. Select the correct screen refresh rate.
For Windows XP:
1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical
outlet.
2. Turn on the external monitor and the computer.
3. Press Fn+F7 to change the display output location to the external monitor.
Note: After pressing Fn+F7, you will need to wait for a moment before the image appears.
4. Right-click on the desktop, and click Properties to open the Display Properties window.
5. Click the Settings tab.
6. Click Advanced.
7. Click the Monitor tab.
8. Select the correct refresh rate.
• Problem: Wrong characters appear on the screen.
Solution: Did you follow the correct procedure in installing the operating system or application program?
If you did, have the external monitor serviced.
• Problem: The Extend desktop function does not work.
Solution: Enable the Extend desktop function by doing the following:
For Windows 7:
1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical
outlet.
2. Turn on the external monitor and the computer.
3. Right-click on the desktop, and click Screen resolution.
4. Click the Monitor-2 icon.
5. Select Extend these displays for Multiple displays.
6. Click the Monitor-1 icon (for the primary display, the computer display).
7. Select the Resolution of the primary display.
8. Click the Monitor-2 icon (for the external monitor).
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9. Select the Resolution of the secondary display.
10. Set the relative position of the each monitor by dragging its icon. You can set the monitors in any
relative position, but the icons must touch each other.
11. Click OK to apply the changes.
Note: To change the color settings, right-click on the desktop, and click Screen resolution. Click
Advanced Settings, select the Monitor tab, then set Colors.
For Windows Vista:
1. Attach the computer to an external monitor.
2. Right-click on the desktop, and click Personalize.
3. Click Display Settings.
4. Click the Monitor-2 icon.
5. Select the Extend the desktop onto this monitor check box.
6. Click the Monitor-1 icon (for the primary display, the computer display).
7. Select the Resolution and Colors of the primary display.
8. Click the Monitor-2 icon (for the external monitor).
9. Select the Resolution and Colors of the secondary display.
10. Set the relative position of the each monitor by dragging its icon. You can set the monitors in any
relative position, but the icons must touch each other.
11. Click OK to apply the changes.
For Windows XP:
1. Attach the computer to an external monitor.
2. Right-click on the desktop, and click Properties to open the Display Properties window.
3. Click the Settings tab.
4. Click the Monitor-2 icon.
5. Select the Extend my Windows desktop onto this monitor check box.
6. Click the Monitor-1 icon (for the primary display, the computer display).
7. Select the screen resolution and color quality of the primary display.
8. Click the Monitor-2 icon (for the external monitor).
9. Select the screen resolution and color quality of the secondary display.
10. Set the relative position of the each monitor by dragging its icon. You can set the monitors in any
relative position, but the icons must touch each other.
11. Click OK to apply the changes.
• Problem: Display switching does not work.
Solution: If you use the Extend desktop function, disable it, and change the display output location. If
a DVD movie or a video clip is playing, stop the playback, close the application, and then change the
display output location.
• Problem: If you use the Extend desktop function, you cannot set a higher resolution or higher refresh
rate on the secondary display.
Solution: Change the resolution and the color depth to lower settings for the primary display by doing
the following:
For Windows 7: Change the resolution depth to lower settings for the primary display. Refer to the
“Solution” for “The Extend desktop function does not work” above.
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For Windows Vista: Using the Display Settings window, change the resolution and the color depth to
lower settings for the primary display. To launch the Display Settings window, refer to the “Solution” for
“The Extend desktop function does not work” above.
For Windows XP: Using the Display Properties window, change the resolution and the color depth to lower
settings for the primary display. To launch the Display Properties window, refer to the “Solution” for “The
Extend desktop function does not work” above.
• Problem: The screen position on the external monitor is incorrect when that monitor is set for a high
resolution.
Solution: Sometimes, when you use a high resolution such as 1600x1200, the image is shifted to left
or right on the screen. To correct this, first make sure that your external monitor supports the display
mode, that is, the resolution and the refresh rate, that you have set. If it does not, set a display mode that
the monitor supports. If it does support the display mode you have set, go to the setup menu for the
monitor itself and adjust the settings there. Usually the external monitor has buttons for access to the
setup menu. For details, see the reference manual for the monitor.
Audio problems
• Problem: Wave or MIDI sound does not play correctly.
Solution: Make sure the built-in audio device is configured correctly.
For Windows 7 and Windows Vista:
1. Click Start ➙ Control Panel.
2. Click Hardware and Sound.
3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the
password or provide confirmation.
4. Double-click Sound, video and game controllers, (in Windows Vista, click the + mark for Sound,
video and game controllers).
5. Make sure the following device is enabled and configured correctly:
– Conexant CX20672 SmartAudio HD
For Windows XP:
1. Click Start ➙ Control Panel.
2. Click Performance and Maintenance
3. Click System.
4. Click the Hardware tab, and then click the Device Manager button.
5. Click the + mark for Sound, video and game controllers.
6. Make sure the following device is enabled and configured correctly:
– Conexant CX20672 SmartAudio HD
• Problem: Recordings made by using the Microphone input are not loud enough.
Solution: Make sure that Microphone Boost is turned on and set as follows:
For Windows 7 and Windows Vista:
1. Click Start ➙ Control Panel.
2. Click Hardware and Sound.
3. Click Sound.
4. Click the Recording tab in the Sound window.
5. Select Microphone, and click the Properties button.
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6. Click the Levels tab, and move the Microphone Boost slider upwards.
7. Click OK.
For Windows XP:
1. Double-click the volume icon in the task bar. The Volume Control window opens.
2. Click Options.
3. Click Properties.
4. Select Conexant HD Audio input in the Mixer device list.
5. Click OK.
6. Click Options, and then click Advanced Controls.
7. Find the Microphone volume control, and then click Advanced.
8. Select the Microphone boost check box.
9. Click Close.
Note: For details about controlling volume, refer to your Windows online help.
• Problem: A volume or balance slider cannot be moved.
Solution: The slider might be grayed out. This means that its position is fixed by the hardware and
cannot be changed.
• Problem: The volume sliders do not stay in place when some audio applications are used.
Solution: It is normal for the sliders to change position when certain sound applications are used. The
applications are aware of the Volume Mixer window (in Windows XP, Volume Control window) and are
allowed to change the settings themselves. An example is the Windows Media Player. Usually the
application has sliders available to control the sound from within the application.
• Problem: The volume sliders do not all fit in the Volume Control window in Windows XP.
Solution: Press Ctrl+S keys while the volume control is in focus, and toggle to a smaller size.
• Problem: The balance slider cannot completely mute one channel.
Solution: The control is designed to compensate for minor differences in balance and does not
completely mute either channel.
• Problem: There is no volume control for MIDI sound on the Volume Mixer window (in Windows XP,
Volume Control window).
Solution: Use the hardware volume control. In Windows XP, use the hardware volume control or the
Wave volume control on the Volume Control window. This is because the Built-In Synthesizer Software
does not support the control.
• Problem: The sound cannot be turned off completely even if you set the Master volume control at
minimum.
Solution: You can still hear some sound even though you have set the Master volume control at minimum.
To turn off the sound completely, go to the Master volume control and select Mute speakers (in Windows
Vista and Windows XP, Mute).
• Problem: Sound does not come from a headphone or a speaker, or your computer cannot record sounds
when the SmartAudio is set to MULTI-STREAM mode (Windows Vista).
Solution: To switch from one device to another (for example, from a speaker to a headphone, or from an
external microphone to a built-in microphone), do as follows:
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1. Click Start ➙ Control Panel ➙ Hardware and Sound.
2. Click the SmartAudio icon. The SmartAudio window opens.
3. Make sure that you are in MULTI-STREAM mode in the Audio Director window.
4. In the Volume Mixer window, select the device you want-for example, speakers. If your computer
is attached to a ThinkPad Mini Dock Plus or a ThinkPad Mini Dock, you can also select a device
from them.
5. Play any sound via a music program (for example, Windows Media Player). Make sure that sound
comes from speakers now.
6. Then, if you would like to switch to a headphone, close the music program.
7. Go to the Volume Mixer window. Then select another device, which is now the headphone.
8. Play any sound via the music program. Make sure that sound comes from a headphone attached
directly to the system.
For details, refer to the Help for SmartAudio.
Note: In the Volume Mixer window of SmartAudio, a check mark by the entry for a device, such as
speakers for a playback device, or a built-in microphone for a recording device, shows that the device
has been selected.
• Problem: When you connect a headphone to your computer while playing sound, a speaker does not
produce sound in the MULTI-STREAM mode at SmartAudio (Windows 7).
Solution: Once the headphone is attached, the streaming is automatically redirected to it. If you want
to listen to sound from the speakers again, be sure to set those speakers as the default device. The
procedure is as follows:
1. Click Start ➙ Control Panel ➙ All Control Panel Items.
2. Click the SmartAudio icon. The SmartAudio window opens.
3. Look at the playback devices. If you have attached a headphone, the headphone will be automatically
set as the default device, and the icon for that headphone will be checked.
4. To set a different device as the default, just double-click the icon for those speakers. That icon
will now have a check mark.
5. Play any sound by use of a music program such as Windows Media Player. Make sure that sound
comes from the speakers.
For details, refer to the Help for SmartAudio.
Fingerprint reader problems
• Problem: The surface of the reader is dirty, stained, or wet.
Solution: Gently clean the surface of the reader with a dry, soft, lint-free cloth.
• Problem: The reader often fails to enroll or authenticate your fingerprint.
Solution: If the surface of the reader is dirty, stained, or wet, gently clean the surface of the reader
with a dry, soft, lint-free cloth.
If your finger has any of the following conditions, you may not be able to register or authenticate it:
– Your finger is wrinkled.
– Your finger is rough, dry, or injured.
– Your finger is very dry.
– Your finger is stained with dirt, mud, or oil.
– The surface of your finger is very different from the one you used when you enrolled your fingerprint.
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– Your finger is wet.
– A finger that has not been enrolled is used.
To improve the situation, try the following:
– Clean or wipe your hands to remove any excess dirt or moisture from the fingers.
– Enroll and use a different finger for authentication.
– If your hands are too dry, apply lotion to them.
Battery and power
This section tells what to do if you have a battery and power problem.
This section includes five topics: Battery, ac power adapter, Power, Power button, Startup and Sleep
(standby) and hibernation. Check these topics to find the related information.
Battery problems
• Problem: The battery pack cannot be fully charged by the power-off method in the standard charge
time for your computer.
Solution: The battery pack might be over-discharged. Do the following:
1. Turn off the computer.
2. Make sure that the over-discharged battery pack is in the computer.
3. Connect the ac power adapter to the computer and let it charge.
If the optional Quick Charger is available, use it to charge the over-discharged battery pack.
If the battery pack cannot be fully charged in 24 hours, use a new battery pack.
• Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your
computer operates after the battery status indicator shows empty.
Solution: Discharge and recharge the battery pack.
• Problem: The operating time for a fully charged battery pack is short.
Solution: Discharge and recharge the battery pack. If your battery's operating time is still short, use a
new battery pack.
• Problem: The computer does not operate with a fully charged battery pack.
Solution: The surge protector in the battery pack might be active. Turn off the computer for one minute to
reset the protector; then turn on the computer again.
• Problem: The battery pack cannot be charged.
Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the
computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it
still cannot be charged, have it serviced.
AC power adapter problems
• Problem: The ac power adapter is connected to the computer and the working electrical outlet, but the
power adapter (power plug) icon is not displayed in the task bar. Also the ac power indicator does
not light up.
Solution: Do as follows:
1. Make sure that the connection of the ac power adapter is correct. For connecting the ac power
adapter, see the Setup Instructions manual included in the shipping contents of your computer.
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2. If the above step is correct, turn off the computer, then disconnect the ac power adapter and uninstall
the main battery.
3. Reinstall the battery and reconnect the ac power adapter, then turn on the computer.
4. If the power adapter icon still does not appear on the task bar and the ac power indicator does not
light up, have the ac power adapter and your computer serviced.
Note: If your computer is a Windows 7 model, to display the power adapter (power plug) icon, click
Show hidden icons in the task bar.
Power problems
Print these instructions now and keep it with your computer for reference later.
If your computer is getting no power at all, check the following items:
1. Verify the power switch. Refer to “Status indicators” on page 19. The power switch is illuminated
whenever the computer is on.
2. Check all power connections. Remove any power strips and surge protectors to connect the ac power
adapter directly to the ac power outlet.
3. Inspect the ac power adapter. Check for any physical damage, and make sure that the power cable is
firmly attached to the adapter brick and the computer.
4. Verify the ac power source is working by attaching another device to the outlet.
5. Remove the computer from a “Detaching a ThinkPad X220 Ultrabase” on page 155.
6. Remove all devices and then test for system power with minimal devices attached.
a. Disconnect the ac power adapter and all cables from the computer.
b. Close the computer display, and turn the computer over.
c. Remove the battery. Refer to “Replacing the battery” on page 118.
d. Remove the memory (SO-DIMM). Refer to “Replacing memory” on page 145.
e. Remove the PCI Express Mini Card. Refer to “Installing and replacing the PCI Express Mini Card for
wireless LAN/WiMAX connection” on page 133.
f. Remove the hard disk drive and solid state drive. Refer to “Replacing the hard disk drive” on page
127 and “Replacing the solid state drive” on page 130.
g. Wait for 30 seconds, and then reinstall the SO-DIMM and the known good battery or the ac power
adapter to test the computer with minimal devices attached first.
h. Reinstall each device one at a time that you have removed in the earlier steps.
If your computer does not run on battery power, check the following items:
1. Remove and reset the battery to make sure that it is properly connected. Refer to “Replacing the
battery” on page 118.
2. Swap batteries with another similar model, if available.
If another similar ThinkPad model is available, then verify that the battery pack works in the other
computer and that the battery pack for the other model works in this computer.
3. Verify the battery-status indicator. Refer to “Status indicators” on page 19.
The battery-status indicator is normally illuminated whenever the battery is installed and the computer is
on, or the ac power adapter is connected and the battery is charging. This indicator may be blinking or
solid in either orange or green color depending on the status of the battery.
A power button problem
• Problem: The system does not respond, and you cannot turn off the computer.
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Solution: Turn off the computer by pressing and holding the power button for 4 seconds or more. If the
system is still not reset, remove the ac power adapter and the battery.
Startup problems
Print these instructions now and keep them with your computer for reference later.
If you receive an error message before the operating system loads, check the following item:
• Follow the appropriate corrective actions for Power-on self-test error messages.
If you receive an error message while the operating system is loading the desktop configuration after the
POST is completed, check the following items:
1. Visit the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message.
2. Visit the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the
error message.
Sleep (standby) and hibernation problems
• Problem: The computer enters sleep (standby) mode unexpectedly.
Solution: If the processor overheats, the computer automatically enter sleep (standby) mode to allow
the computer to cool and to protect the processor and other internal components. Check the settings
for sleep (standby) mode, using Power Manager.
• Problem: The computer enters sleep (standby) mode (the sleep/standby indicator turns on) immediately
after Power-on self-test.
Solution: Make sure that:
– The battery is charged.
– The operating temperature is within the acceptable range. Refer to “Features” on page ,
“Specifications” on page 31, and “Operating environment” on page 33.
If the battery is charged and the temperature is within range, have the computer serviced.
• Problem: The “critical low-battery error” message appears, and the computer immediately turns off.
Solution: The battery power is getting low. Connect the ac power adapter to the computer and plug it
into an electrical outlet, or replace the battery with a charged one.
• Problem: The computer display remains blank after you press Fn to return from sleep (standby) mode.
Solution: Check whether an external monitor was disconnected or turned off while the computer was
in sleep (standby) mode. If you disconnected or turned off the external monitor, connect it or turn it on
before resuming the computer from the sleep (standby) mode. When resuming the computer from the
sleep (standby) mode without attaching the external monitor or turning it on, and the computer display
remains blank, press Fn+F7 to bring up the computer display.
Note: If you are using Fn+F7 to apply a presentation scheme, you will need to press Fn+F7 at least three
times in three seconds to bring up the computer display.
Note: If your computer is a Windows 7 model, it does not support the presentation scheme.
• Problem: The computer does not return from sleep (standby) mode, or the sleep (standby) indicator stays
on and the computer does not work.
Solution: If the system does not return from sleep (standby) mode, it may have entered sleep (standby) or
hibernation mode automatically because the battery is depleted. Check the sleep (standby) indicator.
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– If the sleep (standby) indicator is on, your computer is in sleep (standby) mode. Connect the ac
power adapter to the computer; then press Fn.
– If the sleep (standby) indicator is off, your computer is in hibernation mode or power-off state. Connect
the ac power adapter to the computer; then press the power button to resume operation.
If the system still does not return from sleep (standby) mode, your system may stop responding and you
may not be able to turn off the computer. In this case, you need to reset the computer. If you have not
saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or
more. If the system is still not reset, remove the ac power adapter and the battery.
• Problem: Your computer does not enter sleep (standby) or hibernation mode.
Solution: Check whether any option has been selected to disable your computer from entering sleep
(standby) or hibernation mode.
If your computer tries to enter sleep (standby) mode but the request is rejected, the device in the USB
connector might be disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device.
• Problem: The Fn+F12 key combination does not make the computer enter hibernation mode.
Solution: The computer cannot enter hibernation mode:
– If the hibernation mode is not enabled in Windows XP. To enable it, do as follows:
For Windows XP:
1. Click Start ➙ Control panel.
2. Click Performance and Maintenance.
3. Click Power Options.
4. Click the Hibernate tab.
5. Click the Enable hibernation check box.
6.
Click OK.
If you want to be able to enter hibernation mode by pressing Fn+F12, you need to install ThinkPad
PM driver.
• Problem: The battery discharges slightly while the computer is in hibernation mode.
Solution: If the wakeup function is enabled, the computer consumes small amount of power. This is not
a defect. For details, refer to “Power-saving modes” on page 61.
Drives and other storage devices
This section includes three drive problems which are hard disk drive, solid state drive, and optical drive.
Hard disk drive problems
• Problem: The hard disk drive makes a rattling noise intermittently.
Solution: The rattling noise might be heard:
– When the hard disk drive begins or finishes getting access to data.
– When you carry the hard disk drive.
–
When you carry your computer.
This is a normal characteristic of a hard disk drive and is not a defect.
• Problem: The hard disk drive does not work.
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Solution: In the startup menu of the ThinkPad Setup, make sure that the hard disk drive is included in the
“Boot priority order” list. If it is included in the “Excluded from boot order” list, it is disabled. Select the
entry for it in the list and press the Shift+1 key. This moves the entry to the “Boot priority order” list.
• Problem: After setting a hard disk password on the hard disk drive of the computer, you moved the drive
to another computer. Now you cannot unlock the hard disk password.
Solution: Your computer supports an enhanced password algorithm. Computers older than yours may
not support such a security function.
Solid state drive problems
• Problem: When you compress files or folders by use of the data compression function in Windows, and
then decompress them, the process of writing to or reading from the files or folders is slow.
Solution: Apply the disk defragmentation tool in Windows for faster access to the data.
Software problems
• Problem: An application does not run correctly.
Solution: Make sure that the problem is not being caused by the application.
Check that your computer has the minimum required memory to run the application. Refer to the manuals
supplied with the application.
Check the following:
– The application is designed to operate with your operating system.
– Other applications run correctly on your computer.
– The necessary device drivers are installed.
– The application works when it is run on some other computer.
If an error message appears while you are using the application program, refer to the manuals supplied
with the application.
If the application still does not run correctly, contact your place of purchase or a service representative for
help.
Ports and connectors
This section includes the most common ports and connectors problems: Universal Serial Bus, and docking
station or port replication.
Universal Serial Bus problems
• Problem: A device connected to the USB connector does not work.
Solution: Open the Device Manager window. Make sure that the USB device setup is correct, and that
the assignment of computer resource and the installation of the device driver are correct.
For Windows 7 and Windows Vista:
1. Click Start ➙ Control Panel.
2. Click Hardware and Sound.
3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the
password or provide confirmation.
For Windows XP:
1. Click Start ➙ Control Panel.
2. Click Performance and Maintenance, and click System.
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3. Click the Hardware tab, and click the Device Manager button.
Refer to “Diagnosing problems” on page 209 and run Lenovo ThinkVantage Toolbox for a diagnostic test
of the USB connector.
A docking station or port replicator problem
• Problem: The computer does not start when you try to turn it on, and does not respond when you try
to resume operation.
Solution: Make sure that:
– The ac power adapter is connected to the docking station or the port replicator.
– The docking indicator of the ThinkPad Mini Dock Plus Series 3 or the ThinkPad Mini Dock Series 3 is on.
– The computer is securely attached to the docking station or the port replicator.
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Chapter 11. Getting support
There is more to owning a ThinkPad notebook than having a powerful, portable computer. This chapter
offers information about when to communicate with Lenovo and how best to do it.
•
“Before you contact Lenovo” on page 237
•
“Getting help and service” on page 238
•
“Purchasing additional services” on page 243
Before you contact Lenovo
Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running Lenovo ThinkVantage Toolbox or by consulting the ThinkPad Web site.
Register your computer
Register your ThinkPad products with Lenovo. Go to: http://www.lenovo.com/register. This can help
authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo
to notify you about possible technical information and upgrades.
For more information about registering your computer, refer to “Register your computer” on page 41.
Download system updates
Downloading updated software might resolve problems you experience with your computer.
To download updated software, go to
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix. Then follow
the instructions on the screen.
Record information
Before you talk to a Lenovo representative, record the following important information about your computer.
Record problem symptoms and details
Collect the answers to the questions below before you call for help. Then, you will be able to get help
as quickly as possible.
• What is the problem? Is it continuous or intermittent?
• Is there an error message that appears? What is the error code, if any?
• What operating system are you using? Which version?
• Which software applications were running at the time of the problem?
• Can the problem be reproduced? If so, how?
Record system information
The serial number label is on the bottom of your computer. Record the machine type and the serial number.
• What is the name of your Lenovo product?
• What is the machine type?
• What is the serial number?
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Getting help and service
If you need help, service, technical assistance, or just want more information about Lenovo products, you
will find a wide variety of sources available from Lenovo to assist you. This section contains information
about where to go for additional information about Lenovo and our products, what to do if you experience a
problem with your computer, and whom to call for service should it be necessary.
Information about your computer and preinstalled software, if any, is available in the documentation that
comes with your computer. That documentation includes printed books, online books, README files, and
help files. In addition, information about Lenovo products is available on the World Wide Web.
Microsoft Service Packs are the latest software source for Windows product updates. They are available via
Web download (connection charges may apply) or via disc. For more specific information and links, please
go to http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or
questions related to, Service Packs for your Lenovo-preloaded Microsoft Windows product. For information,
please contact the Customer Support Center.
Using diagnostic programs
Many computer problems can be solved without outside assistance. If you experience a problem with your
computer, the first place to start is the troubleshooting information of your computer documentation. If you
suspect a software problem, see the documentation, including README files and online help, that comes
with the operating system or application program.
ThinkPad notebooks come with a set of diagnostic programs that you can use to help you identify hardware
problems. See “Diagnosing problems” on page 209 for instructions on using the diagnostic programs.
The Troubleshooting information or the diagnostic programs might tell you that you need additional or
updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can
get the latest technical information and download device drivers and updates.
Lenovo support Web site
Technical support information is available at:
http://www.lenovo.com/support
This portal is updated with the latest information about the following subjects:
• Downloads & Drivers: Download drivers, flash BIOS, and update your software
• Warranty: Check your warranty status and upgrade your warranty.
• Technical Support: Click Need Help? for self-help tips to help diagnose a problem.
• ThinkVantage: Learn more about ThinkVantage software to improve productivity and reduce cost.
• Lenovo Forums: Search the community knowledge base for your computer to share and discover
information with other users.
• User Guides & Manuals: Read or print any publications related to your product.
Calling Lenovo
If you have tried to correct the problem yourself and still need help, during the warranty period, you can
get help and information by telephone through the Customer Support Center. The following services are
available during the warranty period:
• Problem determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
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• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) available that apply to your hardware.
The following items are not covered:
• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
•
•
•
•
•
Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX.
Identification of software problem sources
Configuration of system BIOS (UEFI BIOS) as part of an installation or upgrade
Changes, modifications, or upgrades to device drivers
Installation and maintenance of network operating systems (NOS)
Installation and maintenance of application programs
For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product,
see “Warranty Information” in the Safety and Warranty Guide that comes with your computer.
If possible, be near your computer when you make your call in case the technical assistance representative
needs to help you resolve a computer problem. Please ensure that you have downloaded the most current
drivers and system updates, run diagnostics, and recorded information before you call. When calling for
technical assistance, please have the following information available:
• Machine Type and Model
• Serial numbers of your computer, monitor, and other components, or your proof of purchase
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information for your system
Telephone numbers
Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support
Center telephone numbers and hours of operation, go to the Support Web site at:
http://www.lenovo.com/support/phone
Table 10. World-wide telephone list
Country or Region
Telephone Number
Africa
Africa: +44 (0)1475-555-055
South Africa: +27-11-3028888, 0800110756
and +27-11- 3027252
Central Africa: Contact the nearest Lenovo Business Partner
Argentina
0800-666-0011 (Spanish)
Australia
131-426 (English)
Austria
0043-0810-100654 (Warranty service and support)
(German)
Belgium
02-225-3611 (Warranty service and support)
(Dutch and French)
Bolivia
0800-10-0189 (Spanish)
Brazil
Sao Paulo region: (11) 3889-8986
Outside Sao Paulo region: 0800-701-4815
(Brazilian Portuguese)
Chapter 11. Getting support
239
Table 10. World-wide telephone list (continued)
Country or Region
Telephone Number
Brunei
801-1041
(English and Bahasa Melayu)
Canada
1-800-565-3344
(English and French)
Caribbean
(Bermuda, Jamaica,
and Tortola)
1-877-426-7378 (English)
Chile
800-361-213
188-800-442-488 (Toll free)
(Spanish)
China
Technical Support Line
800-990-8888
86-10-58851110
(Mandarin)
China
(Hong Kong S.A.R.)
ThinkPad (Technical enquiry hotline):
2516-3939 (Hong Kong)
ThinkPad Service Center:
3140-2788 (Hong Kong)
(Cantonese, English, and Mandarin)
China
(Macau S.A.R.)
ThinkPad (Technical enquiry hotline):
0800-839 (Macau)
ThinkPad Service Center:
2871-5399 (Macau)
(Cantonese, English, and Mandarin)
Colombia
1-800-912-3021 (Spanish)
Costa Rica
0-800-011-1029 (Spanish)
Croatia
0800-0426
Cyprus
+357-22-841100
Czech Republic
+420-2-7213-1316
Denmark
7010-5150 (Warranty service and support)
(Danish)
Dominican Republic
1-866-434-2080 (Spanish)
Ecuador
1-800-426911 (Spanish)
Egypt
+202-35362525
El Salvador
800-6264 (Spanish)
Estonia
+372 66 00 800
+372 6776793
Finland
+358-800-1-4260 (Warranty service and support)
(Finnish)
France
Hardware 0810-631-213 (Warranty service and support)
Software 0810-631-020 (Warranty service and support)
(French)
Germany
0180 5 - 00 46 18 (German)
Greece
+30-210-680-1700
Guatemala
1800-624-0051 (Spanish)
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Table 10. World-wide telephone list (continued)
Country or Region
Telephone Number
Honduras
Tegucigalpa: 232-4222
San Pedro Sula: 552-2234
(Spanish)
Hungary
+ 36 1 3825716
+ 36 1 3825720
(English and Hungarian)
India
1800-425-2666
or
+91-80-2535-9182
(English)
Indonesia
021 5238 823
001-803-606-282 (Local number only)
+603 8315 6859 (DID)
(English and Bahasa Indonesian)
Ireland
01-881-1444 (Warranty service and support)
(English)
Israel
Givat Shmuel Service Center: +972-3-531-3900
(Hebrew and English)
Italy
+39-800-820094 (Warranty service and support)
(Italian)
Japan
ThinkPad Products Toll Free: 0120-20-5550
International: +81-46-266-4716
(Japanese and English)
The above numbers will be answered with a Japanese language
voice prompt. For telephone support in English, please wait for the
Japanese voice prompt to end, and an operator will answer. Please
say “English support please,” and your call will be transferred to an
English speaking operator.
Korea
1588-6782 (Korean)
Latvia
+371 7070360
Lithuania
+370 5 278 66 00
Luxembourg
+352-360-385-343 (French)
Malaysia
1800-88-1889 (Local number only)
+603 8315 6855 (DID)
(English and Bahasa Melayu)
Malta
+35621445566
Mexico
001-866-434-2080 (Spanish)
Middle East
+44 (0)1475-555-055
Netherlands
+31-20-514-5770 (Dutch)
New Zealand
0800-733-222 (English)
Nicaragua
001-800-220-1830 (Spanish)
Norway
8152-1550 (Warranty service and support)
(Norwegian)
Chapter 11. Getting support
241
Table 10. World-wide telephone list (continued)
Country or Region
Telephone Number
Panama
206-6047
001-866-434-2080
(Lenovo Customer Support Center- toll free)
(Spanish)
Peru
0-800-50-866 (Spanish)
Philippines
1800-1601-0033 (Local number only)
+603 8315 6858 (DID)
(English and Filipino)
Poland
+48 22 760-73-00 (Polski)
Portugal
+351 21 892 7046 (Portuguese)
Romania
+4-021-224-4015
RUCIS
(Russia and CIS)
For Russia: 8 800 100 7888 (Toll free number)
For CIS Countries: 0040 31 620 5099 (Payable)
(Russian and English)
Singapore
800 6011 343 (Local number only)
+603 8315 6856 (DID)
(English)
Slovakia
+421-2-4954-5555
Slovenia
+386-1-200-50-60 (Slovenian)
Spain
91-714-7983
0901-100-000
(Spanish)
Sri Lanka
+9411 2493547
+9411 2493548
(English)
Sweden
077-117-1040 (Warranty service and support)
(Swedish)
Switzerland
0800-55-54-54 (Warranty service and support)
(German, French, and Italian)
Taiwan
886-2-82273299
or
0800-000-702
(Mandarin)
Thailand
1-800-060-066 (Local number only)
66 2273 4088
+603 8315 6857 (DID)
(Thai and English)
Turkey
00800-4463-2041 (Turkish)
United Kingdom
08705-500-900 (Standard warranty support)
(English)
United States
1-800-426-7378 (English)
Uruguay
000-411-005-6649 (Spanish)
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Table 10. World-wide telephone list (continued)
Country or Region
Telephone Number
Venezuela
0-800-100-2011 (Spanish)
Vietnam
For Northern Area and Hanoi City:
844 3 946 2000 or 844 3 942 6457
For Southern Area and Ho Chi Minh City:
848 3 829 5160 or 844 3 942 6457
(Vietnamese and English)
In all other countries and regions, contact your Lenovo reseller or marketing representative, or go to the
Lenovo support Web site at:
http://www.lenovo.com/support
Purchasing additional services
During and after the warranty period, you can purchase additional services, such as support for Lenovo
and non-Lenovo hardware, operating systems, and application programs; network setup and configuration;
upgraded or extended hardware repair services; and custom installations. Service availability and service
name might vary by country.
For more information about these services, go to:
http://www.lenovo.com/accessories/services/index.html
Chapter 11. Getting support
243
244
User Guide
Appendix A. Regulatory information
Wireless related information
Wireless interoperability
Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that
is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or
Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to:
• The 802.11b/g Standard, 802.11a/b/g or 802.11n draft 2.0 on Wireless LANs, as defined and approved by
the Institute of Electrical and Electronics Engineers.
• The Wireless Fidelity (WiFi) certification as defined by the Wi-Fi Alliance.
Bluetooth device is designed to be interoperable with any Bluetooth product that is compliant to Bluetooth
Specification 2.1+EDR as defined by the Bluetooth SIG. Following profiles are supported by Bluetooth device:
• Generic Access
• Service Discovery
• Serial Port
• Dial-up Networking
• FAX
• LAN Access using PPP
• Personal Area Network
• Generic Object Exchange
• Generic Object Push
• File Transfer
• Synchronization
• Audio Gateway
• Headset
• Printer
• Human Interface Devices (Keyboard/Mouse)
• Basic Image
• Handsfree
• AV
• Phone Book Access Profile (PBAP) (Windows 7 and Windows Vista only)
• VDP-Sync Profile (Windows 7 and Windows Vista only)
Usage environment and your health
Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the
level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like
for example mobile phones.
© Copyright Lenovo 2011
245
Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety
standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and
recommendations reflect the consensus of the scientific community and result from deliberations of panels
and committees of scientists who continually review and interpret the extensive research literature.
In some situation or environment, the use of integrated wireless cards may be restricted by the proprietor
of the building or responsible representatives of the organization. These situations and areas may for
example include:
• Using the integrated wireless cards on board of airplanes, in hospitals or near petrol stations, blasting
areas (with electro-explosive devices), medical implants or body-worn electronic medical devices, e.g.
pace makers.
• In any other environment where the risk of interference to other devices or services is perceived or
identified as harmful.
If you are uncertain of the policy that applies on the use of wireless devices in a specific organization (e.g.,
airport or hospital), you are encouraged to ask for authorization to use integrated wireless cards prior to
turning on the computer.
Location of the UltraConnect wireless antennas
ThinkPad models feature an integrated diversity antenna system built into the display for optimal reception,
enabling wireless communication wherever you are.
ThinkPad X220 and X220i
1. Wireless LAN and WiMAX combo antenna (Auxiliary)
The auxiliary antenna connected to the wireless LAN or WiMAX feature is located on the upper left
side of the computer display, near the center.
2. Wireless LAN (third), Wireless LAN/WiMAX (main), and Wireless WAN (main)
The main antenna connected to the wireless LAN or WiMAX feature is located on the upper right side of
the computer display, near the center. If your computer has the Multiple Input Multiple Output (MIMO)
wireless LAN feature, the third wireless antenna is also located here.
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ThinkPad 220 Tablet and X220i Tablet
1. Wireless WAN (Auxiliary)
If your computer comes with a wireless WAN feature, its auxiliary antenna is located at the top left
side of the computer display.
2. Wireless LAN and WiMAX combo antenna (Auxiliary)
The auxiliary antenna connected to the wireless LAN or WiMAX feature is located at the top left portion
of the computer display, near the center.
3. Wireless LAN antenna (Third)
If your computer has the Multiple Input Multiple Output (MIMO) wireless LAN feature, the third wireless
antenna is located at the top center portion of the computer display.
4. Wireless LAN and WiMAX combo antenna (Main)
The main antenna connected to the wireless LAN or WiMAX feature is located at the top right side of
the computer display, near the center.
5. Wireless WAN antenna (Main)
If your computer comes with a wireless WAN feature, its main antenna is located at the top right side of
the computer display.
Locating wireless regulatory notices
For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your
computer.
If your computer is shipped without the Regulatory Notice, you can find it on the Web site at:
http://www.lenovo.com/support
To view the Regulatory Notice on the Web site, do the following:
1. Go to:
http://www.lenovo.com/support
2. Click the Support & downloads section, a new page is displayed.
3. In the right pane, type your computer number in the Enter a product number filed, and click Go.
Appendix A. Regulatory information
247
4. You can then find the Regulatory Notice in the displayed search results.
Export classification notice
This product is subject to the United States Export Administration Regulations (EAR) and has an Export
Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed
countries in the EAR E1 country list.
Electronic emission notices
The following information refers to ThinkPad 4294, 4296, 4297, 4298, 4299, 4300, 4301, 4286, 4287, 4289,
4290, 4291, 4292, and 4293.
Federal Communications Commission Declaration of Conformity
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult an authorized dealer or service representative for help.
Lenovo is not responsible for any radio or television interference caused by using other than specified or
recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Unauthorized changes or modifications could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Responsible Party:
Lenovo (United States) Incorporated
1009 Think Place - Building One
Morrisville, NC 27560
Phone Number: 919-294-5900
Industry Canada Class B emission compliance statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
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European Union - Compliance to the Electromagnetic Compatibility
Directive
This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the
approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot
accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modification of the product, including the installation of option cards from other manufacturers.
This product has been tested and found to comply with the limits for Class B Information Technology
Equipment according to European Standard EN 55022. The limits for Class B equipment were derived
for typical residential environments to provide reasonable protection against interference with licensed
communication devices.
German Class B compliance statement
Deutschsprachiger EU Hinweis:
Hinweis für Geräte der Klasse B EU-Richtlinie zur Elektromagnetischen Verträglichkeit
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG (früher 89/336/EWG) zur
Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten
und hält die Grenzwerte der EN 55022 Klasse B ein.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu
betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden.
Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt
ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne
Empfehlung der Lenovo gesteckt/eingebaut werden.
Deutschland:
Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Betriebsmitteln
Dieses Produkt entspricht dem „Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln“
EMVG (früher „Gesetz über die elektromagnetische Verträglichkeit von Geräten“). Dies ist die Umsetzung der
EU-Richtlinie 2004/108/EG (früher 89/336/EWG) in der Bundesrepublik Deutschland.
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit
von Betriebsmitteln, EMVG vom 20. Juli 2007 (früher Gesetz über die elektromagnetische
Verträglichkeit von Geräten), bzw. der EMV EG Richtlinie 2004/108/EC (früher 89/336/EWG), für
Geräte der Klasse B.
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen
- CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo
(Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart.
Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4:
Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
Appendix A. Regulatory information
249
Korea Class B compliance statement
Japan VCCI Class B compliance statement
Japan compliance statement for products which connect to the power
mains with rated current less than or equal to 20 A per phase
Lenovo product service information for Taiwan
Pointer to the printed pub for additional regulatory information
For additional regulatory information, refer to the Regulatory Notice shipped with your computer.
If your computer is shipped without the Regulatory Notice, you can find it at the Web site
http://www.lenovo.com/support. For details, refer to the instructions on “Locating wireless regulatory
notices” on page 247.
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User Guide
Appendix B. WEEE and recycling statements
Lenovo encourages owners of information technology equipment to responsibly recycle their equipment
when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in
recycling their IT products. Information on product recycling offerings can be found on Lenovo's Internet site
at: http://www.pc.ibm.com/ww/lenovo/about/environment/.
EU WEEE statements
EU Only
The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European
Union (EU) and Norway. Appliances are labeled in accordance with European Directive 2002/96/EC
concerning waste electrical and electronic equipment (WEEE). The Directive determines the framework for
the return and recycling of used appliances as applicable throughout the European Union. This label is
applied to various products to indicate that the product is not to be thrown away, but rather reclaimed upon
end of life per this Directive.
Users of electrical and electronic equipment (EEE) with the WEEE marking per Annex IV of the WEEE
Directive must not dispose of end of life EEE as unsorted municipal waste, but use the collection framework
available to them for the return, recycle, recovery of WEEE and minimize any potential effects of EEE on
the environment and human health due to the presence of hazardous substances. For additional WEEE
information go to: http://www.lenovo.com/lenovo/environment.
Japan recycling statements
Collecting and recycling a disused Lenovo computer or monitor
If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property
of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of
Resources. Computers and monitors are categorized as industrial waste and should be properly disposed
of by an industrial waste disposal contractor certified by a local government. In accordance with the Law
for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and
Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details,
visit the Lenovo Web site at: www.ibm.com/jp/pc/service/recycle/pcrecycle/.
Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of
home-used computers and monitors by the manufacturer was begun on October 1, 2003. This service is
provided free of charge for home-used computers sold after October 1, 2003. For details, visit the Lenovo
Web site at: www.ibm.com/jp/pc/service/recycle/personal/.
© Copyright Lenovo 2011
251
Disposing of a Lenovo computer components
Some Lenovo computer products sold in Japan may have components that contain heavy metals or other
environmental sensitive substances. To properly dispose of disused components, such as a printed circuit
board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Disposing of disused lithium batteries from Lenovo computers
A button-shaped lithium battery is installed on the system board of your Lenovo computer to provide power
to the computer clock while the computer is off or disconnected from the main power source. If you want to
replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If
you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape,
contact your place of purchase, and follow their instructions. If you use a Lenovo computer at home and
need to dispose of a lithium battery, you must comply with local ordinances and regulations.
Disposing a disused battery pack from Lenovo notebook computers
Your Lenovo notebook computer has a lithium ion battery pack or a nickel metal hydride battery pack. If you
are a company employee who uses a Lenovo notebook computer and need to dispose of a battery pack,
contact the proper person in Lenovo sales, service, or marketing, and follow that person's instructions. You
also can refer to the instructions at: www.ibm.com/jp/pc/environment/recycle/battery/. If you use a Lenovo
notebook computer at home and need to dispose of a battery pack, you must comply with local ordinances
and regulations. You also can refer to the instructions at: www.ibm.com/jp/pc/environment/recycle/battery/.
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Appendix C. Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult
your local Lenovo representative for information on the products and services currently available in your
area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that
Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service
that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's
responsibility to evaluate and verify the operation of any other product, program, or service.
Lenovo may have patents or pending patent applications covering subject matter described in this
document. The furnishing of this document does not give you any license to these patents. You can send
license inquiries, in writing, to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply
to you.
This information could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in new editions of the publication.
Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
The products described in this document are not intended for use in implantation or other life support
applications where malfunction may result in injury or death to persons. The information contained in this
document does not affect or change Lenovo product specifications or warranties. Nothing in this document
shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo
or third parties. All information contained in this document was obtained in specific environments and is
presented as an illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in
any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of
the materials for this Lenovo product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled environment. Therefore, the result
obtained in other operating environments may vary significantly. Some measurements may have been
made on development-level systems and there is no guarantee that these measurements will be the same
on generally available systems. Furthermore, some measurements may have been estimated through
extrapolation. Actual results may vary. Users of this document should verify the applicable data for their
specific environment.
© Copyright Lenovo 2011
253
Trademarks
The following terms are trademarks of Lenovo in the United States, other countries, or both:
Lenovo
Access Connections
Active Protection System
Rescue and Recovery
ThinkLight
ThinkPad
ThinkVantage
TrackPoint
Ultrabay
UltraConnect
UltraNav
Wake on Lan is a trademark of the International Business Machines Corporation in the United States,
other countries, or both.
Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in
the United States and other countries.
Microsoft, Windows, Windows Vista, Bing, and BitLocker are trademarks of the Microsoft group of
companies.
BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names and logos are the
property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the
world. Used under license from Research In Motion Limited.
Other company, product, and service names may be trademarks or service marks of others.
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Part Number:
Printed in China
(1P) P/N:
**
ThinkPad Regulatory Notice
About this manual
This manual contains regulatory information for the following ThinkPad® products.
•
ThinkPad X220 Tablet and X220i Tablet
Read first — regulatory information
Read this document before using your computer. This computer complies with
the radio frequency and safety standards of any country or region in which it has
been approved for wireless use. Install and use your computer according to the
following instructions.
If your computer contains a wireless WAN adapter, be sure to also read ThinkPad
Regulatory Notice for the Wireless WAN Adapter, included with your computer.
The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go
to http://www.lenovo.com/think/support, and then click User Guides & Manuals.
Veuillez lire le présent document avant d'utiliser votre ordinateur. Cet ordinateur
est conforme aux normes de fréquence radio et de sécurité de tous les pays ou
régions dans lesquels son utilisation sans fil a été homologuée. Installez et utilisez
l'ordinateur en respectant les instructions qui suivent.
Si votre ordinateur contient une carte de réseau étendu (WAN) sans fil, veillez à lire
également la consigne réglementaire ThinkPad Regulatory Notice for the Wireless
WAN Adapter, fournie avec votre ordinateur.
La version la plus récente de la Notice relative à la réglementation a été chargée sur
le site Web. Pour la consulter, accédez à http://www.lenovo.com/think/support,
puis sur User Guides & Manuals.
USA — Federal Communications Commission (FCC)
I. Approved wireless devices
This section presents the FCC ID and model number of each wireless device.
i) User installable wireless LAN/WiMAX adapter
• FCC ID: TX2-RTL8188CE (Model: RTL8188CE)
• FCC ID: PD962205ANHU (Model: 62205ANHU)
• FCC ID: PD9633ANHU (Model: 633ANHMW)
• FCC ID: PD9112BNHU (Model: 112BNHMW)
• FCC ID: PD9622ANXHU (Model: 622ANXHMW)
Notes:
•
The PCI Express Mini Card (Model: 622ANXHMW) incorporates two functions:
LAN and WiMAX. These functions operate exclusively, and do not transmit
radio frequencies simultaneously.
•
PCI Express Mini Cards for a wireless LAN marketed in the USA and Canada
do not support or function in the extended channels (12ch, 13ch).
•
The adapter you can install depends on the model of your computer.
ii) Preinstalled integrated Bluetooth device
•
FCC ID: QDS-BRCM1046 (Model: BCM92070MD_LENO)
II. User installable wireless LAN/WiMAX adapter
i) Use of the wireless LAN/WiMAX adapter
If no integrated PCI Express Mini Card has been preinstalled in your computer,
you can install one, provided by Lenovo® as an option. Plug the wireless option
adapter into the PCI Express Mini Card slot. For the installation procedure, see
“Installing and replacing the PCI Express Mini Card for wireless LAN/WiMAX
connection” in User Guide.
Attention: The computer contains an authentication mechanism. If you install
an unauthorized PCI Express Mini Card that is not approved for use in your
computer, the computer will not start, but only displays an error message and
emits audible beeps.
ii) FCC ID location
There is no FCC ID for the PCI Express Mini Card shown on the enclosure of
your computer. Instead you will find an indicator pointing to the location of the
FCC ID on the bottom of your computer. The FCC ID is affixed on the approved
adapter installed in the PCI Express Mini Card slot, and the FCC ID is visible prior
to installation. For the location of the FCC ID indicator and the slot, see “Location
of the FCC ID and IC Certification number label” in User Guide.
iii) FCC RF Exposure compliance
The total radiated energy from the Main, Auxiliary, and Third antennas connected
to one of the PCI Express Mini Cards conforms to the FCC limit of the SAR
(Specific Absorption Rate) requirement regarding 47 CFR Part 2 section 1093,
when the computer was tested in either conventional notebook or tablet computer
orientations.
The transmission antennas for the PCI Express Mini Card are located in the LCD
cover. See “Location of the UltraConnect™ wireless antennas” in User Guide.
iv) Radio Frequency interference requirements
Each device has been tested and found to comply with the limits for a Class B
digital device pursuant to FCC Part 15 Subpart B. Refer to “Electronic emission
notices” on page 8 .
When you use a wireless LAN/WiMAX adapter in the 802.11 a/n transmission
mode:
•
Each device is restricted to indoor use due to its operation in the 5150 to 5250
MHz frequency range. FCC requires these products to be used indoors for
the frequency range 5150 to 5250 MHz to reduce the potential for harmful
interference to co-channel Mobile Satellite systems.
•
High power radars are allocated as primary users of the 5250 to 5350 MHz and
5650 to 5850 MHz bands. These radar stations can cause interference with
and/or damage this device.
III. Preinstalled integrated Bluetooth device
i) Use of the Bluetooth device
The Bluetooth device is preinstalled by Lenovo, and is not removable by you. If
the device requires replacement during warranty it must be serviced by a Lenovo
authorized servicer.
ii) FCC ID location
If your computer uses a Bluetooth device, the FCC ID for the Bluetooth device is
affixed on the label at the bottom of your computer.
iii) FCC RF safety requirement
The radiated output power of the Bluetooth device is far below the FCC radio
frequency exposure limits. Therefore, a 20 cm of separation between the
Bluetooth antenna and human body is not required.
The Bluetooth device is located under the palm rest. See “About your computer”
in User Guide.
iv) Radio Frequency interference requirements
The Bluetooth device has been tested and found to comply with the limits for
both a Class B digital device regarding FCC Part 15 Subpart B and an intentional
radiator regarding FCC Part 15 Subpart C; then it underwent the certification
processes for both rules. Thus the FCC ID for the Bluetooth device includes both
certifications of Part 15 Subpart B and C.
V. Digitizer function
(for ThinkPad X220 Tablet and X220i Tablet)
The ThinkPad X220 Tablet and X220i Tablet computers employ a digitizer function
which is able to sense the Digitizer Pen shipped associated with your computer.
The digitizer emits extra low power radio frequency and complies with the FCC
Part 15, Subpart C. The FCC ID: PU5-TP00019A is indicated on the label at the
bottom side of your computer.
VI. Simultaneous use of RF transmitters
Your computer is approved for simultaneous use of one of the approved wireless
LAN/WiMAX adapters, the approved wireless WAN adapter, and the approved
Bluetooth device. For a list of those transmitters, refer to “I. Approved wireless
devices” on page 1 and ThinkPad Regulatory Notice for the Wireless WAN
Adapter.
Make sure of the following conditions when you use any other external RF option
device:
1. When you use any other RF option device, you are requested to confirm
that the device conforms to the RF Safety requirement and is approved to
use for your computer.
2. You must follow the RF Safety instructions of the RF option device that are
included in the user manual of the RF option device.
3. If the RF option device is prohibited to use in conjunction with another
transmitters, you must turn off all other wireless features in your computer.
Canada — Industry Canada (IC)
IC Certification number
I. Approved wireless devices
This section presents the IC Certification and model number of each wireless
device.
i) User installable wireless LAN adapter
• IC: 6317A-RTL8188CE (Model: RTL8188CE)
• IC: 1000M-62205ANHU (Model: 62205ANHU)
• IC: 1000M-633ANHU (Model: 633ANHMW)
• IC: 1000M-112BNHU (Model: 112BNHMW)
Notes:
•
PCI Express Mini Cards for a wireless LAN marketed in the USA and Canada
do not support or function in the extended channels (12ch, 13ch).
•
The adapter you can install depends on the model of your computer.
ii) Preinstalled integrated Bluetooth device
•
IC: 4324A-BRCM1046 (Model: BCM92070MD_LENO)
II. User installable wireless LAN adapter
There is no certification number of Industry Canada for the PCI Express Mini
Card shown on the enclosure of your computer. Instead you will find an indicator
pointing to the location of the IC Certification number on the bottom of your
computer. The IC certification number is affixed on the approved adapter installed
in the PCI Express Mini Card slot, and the IC Certification number is visible prior to
installation. For the location of the IC Certification number indicator and the slot,
see “Location of the FCC ID and IC Certification number label” in User Guide.
Attention: The computer contains an authentication mechanism. You can install
or remove each wireless adapter by yourself. If you install an unauthorized
wireless adapter that is not approved for use in the computer, the computer will
not start, but only displays an error message and emits audible beeps.
III. Preinstalled integrated Bluetooth device
If your computer uses a Bluetooth device, the IC Certification number for the
Bluetooth device is affixed on the label at the bottom of your computer. The
Bluetooth device is preinstalled by Lenovo, and is not removable by you. If the
device requires replacement during warranty it must be serviced by a Lenovo
authorized servicer.
V. Digitizer function
(for ThinkPad X220 Tablet and X220i Tablet)
The ThinkPad X220 Tablet and X220i Tablet computers employ a digitizer function
which is able to sense the Digitizer Pen shipped associated with your computer.
The digitizer emits extra low power radio frequency and complies with the
standard (RSS-210). The IC certification number 4182A-TP00019A is indicated on
the label at the bottom side of your computer.
VI. WiMAX features
The use of the WiMAX features is not permitted in Canada. Do not use the
features. To do so would be a violation of Industry Canada regulations.
VII. Low power license-exempt radiocommunication devices
(RSS-210)
Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. this device must accept any interference, including interference that may
cause undesired operation of the device.
The transmitter devices have been designed to operate with the antennas
integrated in the computer, and having a maximum gain of within 3 dBi.
The maximum antenna gain permitted for devices in the 5250-5350 MHz,
5470-5725 MHz, and 5725-5825 MHz bands complies with the e.i.r.p. limit in
section A9.2 of RSS-210.
When you use a wireless LAN adapter in the 802.11 a/n transmission mode:
•
The devices for the band 5150–5250 MHz are only for indoor usage to reduce
potential for harmful interference to co-channel Mobile Satellite systems.
•
High power radars are allocated as primary users (meaning they have priority)
of 5250–5350 MHz and 5650–5850 MHz and these radars could cause
interference and/or damage to LELAN (Licence-Exempt Local Area Network)
devices.
VIII. Exposure of humans to RF fields (RSS-102)
The computers employ low gain integral antennas that do not emit RF field in
excess of Health Canada limits for the general population; consult Safety Code 6,
obtainable from Health Canada's Web site at http://www.hc-sc.gc.ca/
The radiated energy from the antennas connected to the wireless adapters
conforms to the IC limit of the RF exposure requirement regarding IC RSS-102,
Issue 2 clause 4.1.
Numéro d'homologation IC
I. Périphériques sans fil homologués
Cette section présente le numéro d'homologation IC et le numéro de modèle de
chaque périphérique sans fil.
i) Module sans fil installable par l'utilisateur
• IC: 6317A-RTL8188CE (Model: RTL8188CE)
• IC: 1000M-62205ANHU (Model: 62205ANHU)
• IC: 1000M-633ANHU (Model: 633ANHMW)
• IC: 1000M-112BNHU (Model: 112BNHMW)
Remarques:
•
Les cartes de réseau local sans fil Express mini-PCI commercialisées aux
Etats-Unis et au Canada ne prennent pas en charge les canaux étendus (12ch,
13ch) et ne fonctionnent donc pas sur de tels canaux.
•
La carte que vous pouvez installer dépend du modèle de votre ordinateur.
ii) Émetteur Bluetooth intégré préinstallé
•
IC: 4324A-BRCM1046 (Model: BCM92070MD_LENO)
II. Module sans fil installable par l'utilisateur
Le boîtier de votre ordinateur ne comporte pas de numéro d'homologation IC
(Industry Canada) pour la carte mini-PCI Express; mais sous votre ordinateur, vous
trouverez un indicateur pointant vers l'emplacement du numéro d'homologation
IC. Pour connaître l'emplacement du numéro d'homologation IC, consultez la
section correspondante dans User Guide. Le numéro d'homologation IC figure sur
la carte homologuée installée dans le logement pour carte mini-PCI Express et est
visible avant l'installation. Pour savoir où se trouve cet emplacement, consultez la
section correspondante dans User Guide.
Attention: L'ordinateur contient un mécanisme d'authentification. Vous pouvez
installer ou désinstaller tout dispositif sans fil. Si vous installez une carte sans fil
qui n'est pas homologuée dans votre ordinateur, l'ordinateur ne démarrera pas
mais affichera un message d'erreur et générera des bips sonores.
III. Émetteur Bluetooth intégré préinstallé
Si votre ordinateur utilise un émetteur Bluetooth, le numéro d'homologation IC de
cet émetteur Bluetooth figure sur une étiquette collée sous l'ordinateur. L'émetteur
Bluetooth est préinstallé par Lenovo et ne peut pas être retiré par l'utilisateur. S'il
doit être remplacé pendant la période de garantie, l'opération doit être effectuée
par un prestataire de services agréé par Lenovo.
V. Fonction de numérisation
(pour ThinkPad X220/X220i Tablet convertible)
Les ordinateurs ThinkPad X220/X220i Tablet convertible utilisent une fonction de
numérisation capable de détecter le stylo numériseur de la graphique qui est
associé à votre ordinateur. Le numériseur émet une fréquence radio extrêmement
basse et il est conforme à la norme CNR-210. Le numéro de certification IC:
4182A-TP00019A figure sur l'étiquette apposée au bas de votre ordinateur.
VI. Fonctions WiMAX
L'utilisation de fonctions WiMAX n'est pas autorisée au Canada. Veuillez ne pas
utiliser car ce serait une infraction aux lois d'Industrie Canada.
VII. Remarque relative aux appareils de communication radio
de faible puissance sans licence (CNR-210)
Le fonctionnement de ce type d'appareil est soumis aux deux conditions
suivantes:
1. Cet appareil ne doit pas perturber les communications radio, et
2. cet appareil doit supporter toute perturbation, y compris les perturbations qui
pourraient provoquer son dysfonctionnement.
Les périphériques d'émission sont conçus pour fonctionner avec des antennes
intégrées à l'ordinateur et ayant un gain maximal de moins de 3 dBi.
Le gain d'antenne maximal pour les périphériques dans les bandes de fréquence
5250-5350 MHz, 5470-5725 MHz, et 5725-5825 MHz est conforme à la limite
p.i.r.e énoncée dans la section A9.2 de la CNR-210.
Lorsque vous utilisez la carte pour réseau local sans fil en mode de transmission
802.11 a/n:
•
Tout appareil destiné à la bande 5150-5250 MHz devra être exclusivement utilisé
en intérieur afin de réduire les risques de perturbations électromagnétiques
gênantes sur les systèmes de satellite mobile dans un même canal.
•
Les radars à forte puissance sont désignés comme les utilisateurs principaux
(c'est-à-dire qu'ils sont prioritaires) des bandes 5250-5350 MHz et 5650-5850
MHz. Ils peuvent provoquer des perturbations électromagnétiques sur les
appareils de type LELAN (réseau de communication local sans licence) ou
les endommager.
VIII. Exposition des êtres humains aux champs radioélectriques
(RF) (CNR-102)
L'ordinateur utilise des antennes intégrales à faible gain qui n'émettent pas un
champ électromagnétique supérieur aux normes imposées par le Ministére de la
santé canadien pour la population. Consultez le Safety Code 6 sur le site Web du
Ministére de la santé canadien à l'adresse http://www.hc-sc.gc.ca/
L'énergie émise par les antennes reliées aux adaptateurs sans fil respecte la limite
d'exposition aux radiofréquences telle que définie par Industrie Canada dans
la clause 4.1 du document CNR-102.
Electronic emission notices
Federal Communications Commission (FCC) Declaration of
Conformity
•
Model: RTL8188CE
• ThinkPad X220 Tablet and X220i Tablet (machine type: 4294, 4296, 4297,
4298, 4299, 4300, and 4301)
Note: The wireless LAN/WiMAX adapters (Models: 633ANHMW, 62205ANHMW,
112BNHMW, and 622ANXHMW) and the Bluetooth device (Model:
BCM92070MD_LENO) underwent certification process for the FCC Part 15
Subpart B compliance under each respective FCC ID number.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•
Consult an authorized dealer or service representative for help.
Lenovo is not responsible for any radio or television interference caused by
unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Responsible Party:
Lenovo (United States) Incorporated
1009 Think Place-Building One
Morrisville, NC 27560
Telephone: 1-919-294-5900
Industry Canada Class B Emission Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
Telecommunication notices
Federal Communications Commission (FCC) and Telephone Company
Requirements (Part 68 of the FCC Rules)
1. The Telephone Consumer Protection Act of 1991 makes it unlawful for any
person to use a computer or other electronic device to send any message via
a telephone fax machine unless such message clearly contains in a margin
at the top or bottom of each transmitted page or on the first page of the
transmission, the date and time it is sent, and an identification of the business
or other entity, or other individual sending the message and the telephone
number of the sending machine or such business, other entity, or individual.
In order to program this information into your computer, you should be sure to
follow the installation instructions for your fax software package.
2. This equipment complies with Part 68 of the FCC rules and the requirements
adopted by the ACTA. On this equipment is a label that contains, among
other information, a product identifier in the format US:AAAEQ##TXXXX. If
requested, this number must be provided to the telephone company.
3. The REN is used to determine the number of devices that may be connected
to a telephone line. Excessive RENs on a telephone line may result in the
devices not ringing in response to an incoming call. In most but not all areas,
the sum of RENs should not exceed five (5.0). To be certain of the number of
devices that may be connected to a line, as determined by the total RENs,
contact the local telephone company. The REN for this product is part of
the product identifier that has the format US:AAAEQ##TXXXX. The digits
represented by ## are the REN without a decimal point (e.g., 03 is a REN of
0.3).
4. If the built-in modem causes harm to the telephone network, the telephone
company may discontinue your service temporarily. If possible, they will notify
you in advance. But, if advance notice isn't practical, you will be notified
as soon as possible. You will be advised of your right to file a complaint
with the FCC.
5. Your telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the proper operation of your
equipment. If they do, you will be given advance notice so as to give you an
opportunity to maintain uninterrupted service.
6. No customer repairs are possible to the modem. If you experience trouble
with this built-in modem, contact your Lenovo Authorized Seller, or the
Customer Support Center. For the most current phone numbers, go to
http://www.lenovo.com/think/support and click Support phone list. The
telephone company may ask you to disconnect this equipment from the
network until the problem has been corrected, or until you are sure the
equipment is not malfunctioning.
7. The modem may not be used on coin service provided by the telephone
company. Connection to party lines is subject to state tariffs. Contact your
state public utility commission or corporation commission for information.
10
8. When ordering network interface (NI) service from the Local Exchange Carrier,
specify service arrangement USOC RJ11C.
9. A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68 rules
and requirements adopted by the ACTA. A compliant telephone cord and
modular plug is provided with this product. It is designed to be connected to
a compatible modular jack that is also compliant. See installation instructions
for details.
10. If your home has specially wired alarm equipment connected to the telephone
line, ensure the installation of this Data/Fax Modem does not disable your
alarm equipment. If you have questions about what will disable alarm
equipment, consult your telephone company or a qualified installer.
Industry Canada requirements
Notice: This equipment meets the applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the registration number.
The abbreviation, IC, before the registration number signifies that registration
was performed based on a Declaration of Conformity indicating that Industry
Canada technical specifications were met. It does not imply that Industry Canada
approved the equipment.
Before installing this equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of communication.
In some cases, the company's inside wiring associated with a single line individual
service may be extended by means of a certified connector assembly (telephone
extension cord). The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs of alterations
made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if
present, are connected together. This precaution may be particularly important
in rural areas.
Caution: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician, as
appropriate.
The Ringer Equivalence Number (REN) for the terminal equipment RD02-D450
or RD02-D330 is 0.1. The REN assigned to each terminal equipment provides
an indication of the maximum number of terminals allowed to be connected
to a telephone interface. The termination on an interface may consist of any
11
combination of devices subject only to the requirement that the sum of the Ringer
Equivalence Numbers of all the devices does not exceed five.
Avis: Le présent matériel est conforme aux spécifications techniques d'Industrie
Canada applicables au matériel terminal. Cette conformité est confirmée par le
numéro d'enregistrement. Le sigle IC, placé devant le numéro d'enregistrement,
signifie que l'enregistrement s'est effectué conformément à une déclaration de
conformité et indique que les spécifications techniques d'Industrie Canada ont été
respectées. Il n'implique pas qu'Industrie Canada a approuvé le matériel.
Avant d'installer ce matériel, l'utilisateur doit s'assurer qu'il est permis de le
raccorder aux installations de l'entreprise locale de télécommunication. Le
matériel doit également être installé en suivant une méthode acceptée de
raccordement. Dans certains cas, les fils intérieurs de l'entreprise utilisés pour
un service individuel à ligne unique peuvent être prolongés au moyen d'un
dispositif homologué de raccordement (cordon prolongateur téléphonique interne).
L'abonné ne doit pas oublier qu'il est possible que la conformité aux conditions
énoncées ci-dessus n'empechent pas la dégradation du service dans certaines
situations. Actuellement, les entreprises de télécommunication ne permettent pas
que l'on raccorde leur matériel à des jacks d'abonné, sauf dans les cas précis
prévus par les tarifs paticuliers de ces entreprises.
Les réparations de matériel homologué doivent être effectuées par un centre
d'entretien canadien autorisé désigné par le fournisseur. La compagnie de
télécommunications peut demander à l'utilisateur de débrancher un appareil à la
suite de réparations ou de modifications effectuées par l'utilisateur ou à cause
de mauvais fonctionnement.
Pour sa propre protection, l'utilisateur doit s'assurer que tous les fils de mise
à la terre de la source d'énergie électrique, des lignes téléphoniques et des
canalisations d'eau métalliques, s'il y en a, sont raccordés ensemble. Cette
précaution est particulièrement importante dans les régions rurales.
Avertissement: L'utilisateur ne doit pas tenter de faire ces raccordements
lui-même; il doit avoir recours à un service d'inspection des installations
électriques, ou à électricien, selon le cas.
L'indice d'équivalence de la sonnerie (IES) du présent matériel RD02-D450 ou
RD02-D330 este de 0.1. L'IES assigné à chaque dispositif terminal indique
le nombre maximal de terminaux qui peuvent être raccordés à une interface
téléphonique. La terminaison d'une interface peut consister en une combinaison
quelconque de dispositifs, à la seule condition que la somme d'indices
d'équivalence de la sonnerie de tous les dispositifs n'excède pas 5.
Trademarks
The following terms are trademarks of Lenovo in the United States, other
countries, or both:
12
Lenovo
ThinkPad
UltraConnect
Other company, product, and service names may be trademarks or service marks
of others.
13
© Copyright Lenovo 2010.
LENOVO products, data, computer software, and services have been developed
exclusively at private expense and are sold to governmental entities as commercial
iterms as defined by 48 C.F.R.2.101 with limited and restricted rights to use,
reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software,
or services are delivered pursuant a General Services Administration “GSA” contract,
use, reproduction, or disclosure is subject to restrictions set forth in Contract No.
GS-35F-05925.
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