YEALINK T41P IP Phone User Manual

YEALINK (XIAMEN ) NETWORK TECHNOLOGY CO., LTD. IP Phone Users Manual

Users Manual

Copyright Copyright © 2013 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format. When this publication is made available on media, Yealink Network Technology CO., LTD. gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any damages arising from use of an illegally modified or altered publication. Warranty THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS. YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance, or use of this guide. Declaration of Conformity Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity with the essential requirements and other relevant provisions of the CE, FCC. CE Mark Warning This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC. Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experience radio/TV technician for help. WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.
GNU GPL INFORMATION Yealink SIP-T41P firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded from Yealink web site: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide v About This Guide Thank you for choosing the SIP-T41P IP Phone, an ultra-elegant gigabit IP Phone which is especially designed for power users in the office environment. This unit provides business telephony features such as Call Hold, Call Transfer, Busy Lamp Field and Conference. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your IP phone. As well, be sure to read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP-T41P IP phone. If this is your first time using the SIP-T41P IP phone, we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide, available online: http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142. Note In This Guide This guide is based on firmware version 71. The topics provided in this guide include: z Chapter 1 Overview z Chapter 2 Getting Started z Chapter 3 Customizing Your Phone z Chapter 4 Basic Call Features z Chapter 5 Advanced Phone Features The Shared Line, Busy Lamp Field List, Network Directory and Network Call Log features are hidden for IP phones in neutral version, which are designed for BroadWorks environment. Please contact your system administrator for more information.
User Guide for the SIP-T41P IP Phone vi Table of Contents About This Guide .......................................................................... vIn This Guide............................................................................................................................. vTable of Contents ........................................................................ viOverview ....................................................................................... 1Hardware Component Instructions ..................................................................................... 1Icon Instructions ...................................................................................................................... 3LED Instructions ........................................................................................................................ 5User Interfaces ......................................................................................................................... 6Phone User Interface .......................................................................................................... 6Web User Interface ............................................................................................................. 6Documentations ..................................................................................................................... 8Getting Started ............................................................................. 9Packaging Contents .............................................................................................................. 9Phone Installation ................................................................................................................. 11Phone Initialization ................................................................................................................ 14Phone Status .......................................................................................................................... 14Basic Network Settings ......................................................................................................... 15Registration ............................................................................................................................ 16Idle Screen ............................................................................................................................. 16Customizing Your Phone............................................................ 17General Settings ................................................................................................................... 17Backlight ............................................................................................................................. 17Language ........................................................................................................................... 18Time & Date........................................................................................................................ 19Administrator Password .................................................................................................... 21Key as Send ........................................................................................................................ 22Audio Settings ....................................................................................................................... 22Volu me ................................................................................................................................ 22Ring Tones ........................................................................................................................... 23Contact Management ........................................................................................................ 25
Table of Contents vii Directory ............................................................................................................................. 25Local Directory .................................................................................................................. 26Bla cklist ................................................................................................................................ 34Remote Phonebook ......................................................................................................... 35Call History Management ................................................................................................... 38System Customizations ......................................................................................................... 39Headset Use ....................................................................................................................... 39DSS Keys .............................................................................................................................. 42Account Management .................................................................................................... 50Dial Plan .............................................................................................................................. 52Live Dialpad ....................................................................................................................... 57Hotline ................................................................................................................................. 57Basic Call Features ..................................................................... 60Placing Calls .......................................................................................................................... 61Answering Calls ..................................................................................................................... 63Ending Calls ........................................................................................................................... 64Redialing Numbers ............................................................................................................... 64Recent Call In Dialing .......................................................................................................... 64Auto Answer .......................................................................................................................... 65Auto Redial ............................................................................................................................ 66Call Return ............................................................................................................................. 67Call Mute ............................................................................................................................... 67Call Hold/Resume ................................................................................................................. 69Do Not Disturb (DND) ........................................................................................................... 70Call Forward .......................................................................................................................... 73Call Transfer ........................................................................................................................... 78Call Waiting ........................................................................................................................... 79Conference ........................................................................................................................... 79Local Conference ............................................................................................................. 79Network Conference ........................................................................................................ 80Call Park ................................................................................................................................. 82Call Pickup ............................................................................................................................. 83Anonymous Call .................................................................................................................... 86Anonymous Call Rejection .................................................................................................. 87Advanced Phone Features ....................................................... 89Busy Lamp Field (BLF) ........................................................................................................... 89Call Recording ...................................................................................................................... 92Hot Desking ............................................................................................................................ 93Inte rcom ................................................................................................................................. 95Outgoing Intercom Calls .................................................................................................. 95Incoming Intercom Calls .................................................................................................. 95
User Guide for the SIP-T41P IP Phone viii Multicast Paging ................................................................................................................... 97Sending RTP Stream .......................................................................................................... 97Receiving RTP Stream ....................................................................................................... 99Music on Ho ld ...................................................................................................................... 100Automatic Call Distribution (ACD) ................................................................................... 101Messages ............................................................................................................................. 103Voice Mail ........................................................................................................................ 103Message Waiting Indicator (MWI) ................................................................................ 104Troubleshooting ........................................................................ 107Regulatory Notices ................................................................... 116Service Agreements ........................................................................................................... 116Limitations of Liability .......................................................................................................... 116Safety Instructions ............................................................................................................... 116Appendix A - Time Zones ........................................................ 120Index .......................................................................................... 122
Overview 1 Overview This chapter provides the overview of the SIP-T41P IP phone. The topics include: z Hardware Component Instructions z Icon Instructions z LED Instructions z User Interfaces z Documentations If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the SIP-T41P IP phone are the LCD screen and the keypad.
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Overview 5 LED Instructions Power Indicator LED LED Status Description Solid red The phone is initializing. Fast flashing red The phone is ringing. The network is disconnected. Slow flashing red The phone receives a voice mail. Off The phone is powered off. Line key LED LED Status Description Solid green The line is seized. The line is in conversation. Fast flashing green The line receives an incoming call. Slow flashing green The call is placed on hold. Off The line is inactive. Line key LED (configured as BLF key) LED Status Description Solid red The monitored user is busy. Fast flashing red The monitored user receives an incoming call. Off The monitored user is idle. The monitored user does not exist. Line key LED (used as page switch key) LED Status Description Solid red There is a parked call on the line key of the non-current page. Solid green There is a call on the line key of the non-current page. Fast flashing green The line receives an incoming call on the non-current page. Fast flashing red The monitored user receives an incoming call on the non-current page. Off Line keys are idle.
User Guide for the SIP-T41P IP Phone 6 User Interfaces There are two ways to customize specific configurations on your SIP-T41P IP phone: z Using the user interface on the IP phone. z Using the user interface in an internet browser window from your PC. The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone user interface or the web user interface. Phone User Interface You can customize your phone by pressing the Menu soft key to access the phone user interface. The Advanced Settings option is only accessible to an administrator, and the default administrator password is admin (case-sensitive). For more information on customizing your phone using the available options from the phone user interface, refer to Customizing Your Phone on page 17. Web User Interface In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press the OK key on the phone. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on your PC. The default administrator user name and password are both admin (case-sensitive). The options you can use to customize the IP phone via phone user interface and/or via web user interface are listed in the following table: Options Phone User Interface Web User Interface Status √ √ --IPv4 --MAC --Firmware --Network --Phone --Accounts Basic Call Features √
Overview 7 Options Phone User Interface Web User Interface --Auto Answer √ --Auto Redial √ --Call Forward √ --Call Waiting √ --Call Park √ --Call Pickup √ --Call Return √ --Conference --Anonymous Call √ --Anonymous Call Rejection √ --DND √ Basic Phone Settings --Language √ √ --Time & Date √ √ --Administrator Password √ √ --Ring Tones √ √ --Backlight √ √ --Call Waiting √ √ --Phone Volume √ --Call History Management √ --Contact Management √ --Directory √ --Local Directory √ √ --Blacklist √ √ --Remote Phonebook √ --Dial Plan √ --DSS Keys √ √ --Key as Send √ √ --Hot Line √ √ --Live Dialpad √ Advanced Phone Features √ --BLF √ --Call Recording √ --Intercom √ --Multicast Paging --Music on Hold --ACD √ --Messages √ SIP Account --User Options --Register Status √
User Guide for the SIP-T41P IP Phone 8 Options Phone User Interface Web User Interface --Account Active √ √ --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ --SIP Server √ --Server Option --Registrar Port --Outbound Status √ --Outbound Proxy √ --NAT Traversal --STUN Status √ --STUN Server √ Note Documentations The following table shows documentations available for the SIP-T41P IP phone. Name Contents Where found Format/ Language Quick Installation Guide Basic setup of the phone In the package PDF/English Quick Reference Guide Basic call features and phone customizations In the package PDF/English User Guide Phone/Web user interface settings Basic call features and advanced phone features CD attached in the package PDF/English Note The table above lists most of the feature options. Please refer to the relevant sections for more information. You can also download the latest documentations from website: http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142.
Getting Started 9 Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T41P IP phone. The topics include: z Packaging Contents z Phone Installation z Phone Initialization z Phone Status z Basic Network Settings z Registration z Idle Screen If you require additional information or assistance with your new phone, contact your system administrator. Packaging Contents The following components are included in your SIP-T41P IP phone package: z SIP-T41P IP Phone
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User Guide for the SIP-T41P IP Phone 16 3. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a static IPv6 address via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port->IPv6->Static IPv6 Client. 2. Enter the desired values in the IPv6 IP, IPv6 IP Prefix, IPv6 Gateway, IPv6 Pri.DNS and IPv6 Sec.DNS fields respectively. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Note Registration Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you start up your phone, the phone will be registered and ready to use. If your phone is not registered, you may have to register it. For more information on how to register your phone, refer to Account Management on page 50. Idle Screen If the phone has successfully started up, the idle LCD screen is shown as below. The idle screen shows the label of current account, time and date, and four soft keys. Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator.
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User Guide for the SIP-T41P IP Phone 20 To configure the time and date manually via phone user interface: 1. Press Menu->Settings->Basic Settings->Time & Date->Manual Settings. 2. Enter the specific time and date. 3. Press the Save soft key to accept the change. The time and date on the LCD screen will change accordingly.
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User Guide for the SIP-T41P IP Phone 24 If Common is selected, this account will use the ring tone selected for the phone at the path of the web user interface Settings->Preference. 5. Click Confirm to accept the change. Note To upload a custom ring tone for your phone via web user interface: 1. Click on Settings->Preference. 2. Click Browse to locate a ring tone (the file format must be *.wav) file from your local system. 3. Click Upload to upload the file. Note The ring tone for an incoming call on the phone may be different. For example, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact (if not assigned, play the ring tone assigned to the contact group) in the local directory (refer to Adding Contacts in the Contact Management section). Otherwise, the phone will play the ring tone assigned to the account. If both the contact ring tone and the account ring tone are not assigned, then the phone will play the ring tone assigned for the phone. You can select a ring tone for the account via web user interface only.
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User Guide for the SIP-T41P IP Phone 26 6. Click Confirm to accept the change. Note To check the directory via phone user interface: 1. Press the Directory soft key when the phone is idle. The phone LCD screen displays the enabled list(s) in the directory. If there is only one list in the directory, pressing the Directory soft key will enter this list directly. Note Local Directory The built-in phone directory can store the names and phone numbers of your contacts. You can store up to 1000 contacts in your phone's local directory. There are four default groups in the local directory: All Contacts, Company, Family and Friend. You can add new groups and add new contacts to different groups in the local directory. You can edit, delete or search for a contact in the local directory. You can also call a contact from the local directory. Adding Groups To add a group to the local directory: 1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. You can configure the directory via web user interface only. If the remote phonebook and LDAP features are not configured in advance, you cannot see the remote phonebook and LDAP lists on the phone user interface. For more information about the remote phonebook, refer to Remote Phonebook on page 35. For more information about the LDAP, contact your system administrator.
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Customizing Your Phone 33 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (file format must be .xml) from your local system. 3. Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, Continue?". 4. Click OK to complete importing the contact list. To import a CSV file of contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (file format must be.csv) from your local system. 3. (Optional.) Check the Show Title checkbox. It will prevent importing the title of the contact information which is located in the first line of the CSV file. 4. Click Import CSV to import the contact list. 5. (Optional.) Mark the On radio box in the Delete Old Contacts field. It will delete all existing contacts while importing the contact list.
User Guide for the SIP-T41P IP Phone 34 6. (Optional.) Select the contact information you want to import into the local directory from the pull down list of Index. 7. Click Import to complete importing the contact list. To export a contact list via web user interface: 1. Click on Directory->Local Directory. 2. Click Export XML (or Export CSV). 3. Click Save to save the contact list to your local system. Note Blacklist The built-in phone directory can store the names and phone numbers of the blacklist. You can store up to 30 contacts in your phone’s blacklist directory. You can add, edit, delete or search for a contact in the blacklist directory. You can also call a contact in the blacklist directory, but an incoming call from the contact in the blacklist directory will be rejected automatically. To add a contact to the blacklist directory manually: 1. Press Menu->Directory->Blacklist. 2. Press the Add soft key. 3. Enter the name and the office, mobile or other numbers in the corresponding fields. You can import/export contact lists via web user interface only.
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User Guide for the SIP-T41P IP Phone 36 3. Enter the name in the Display Name field. 4. Click Confirm to accept the change. Note To access your corporate directory via phone user interface: 1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory, press Directory->Remote Phone Book to enter the remote phonebook. 2. Select the desired remote group, and then press the Enter soft key. The phone connects to load the corporate directory, and then displays the corporate contacts on the LCD screen. 3. Press the Back soft key to back to the previous interface. To search for a contact in the corporate directory: 1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory, press Directory->Remote Phone Book to enter the remote phonebook. 2. Select the desired remote group, and then press the Enter soft key to load the corporate directory. 3. Press the Search soft key. You can configure an access URL for remote phone book via web user interface only.
Customizing Your Phone 37 4. Enter a few continuous characters of the contact name or continuous numbers of the contact phone number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can place a call from the result list. To place a call from the corporate directory: 1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory, press Directory->Remote Phone Book to enter the remote phonebook. 2. Select the desired remote group, and then press the Enter soft key to load the corporate directory. 3. Select the desired contact in the corporate directory. 4. Press the Dial soft key. In addition, you can enable the phone to present the caller identity stored in the corporate directory when receiving a call. To enable the presentation of caller identity stored in the remote phonebook: 1. Click on Directory->Remote Phone Book. 2. Select Enabled from the pull-down list of Sremote Name. 3. Enter the refresh period in the Sremote Flash Time (Seconds) field. The default value is 3600 seconds. 4. Click Confirm to accept the change.
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User Guide for the SIP-T41P IP Phone 40 Headset Mode Activation/Deactivation To activate the headset mode: 1. Press on the phone. The headset key LED illuminates solid green when the headset mode is activated. Press the line key or the Answer soft key to answer an incoming call, the call will be connected to your headset automatically. Enter the desired number and then press the Send soft key, the phone will place a call using the headset automatically. For more information about using the headset to place a call, refer to Placing Calls on page 61. To deactivate the headset mode: 1. Press again on the phone. The headset key LED turns off when the headset mode is deactivated. Headset Prior You can use headset in priority when enabling the headset prior feature. This feature is especially useful for permanent or full-time headset users. To enable the headset prior feature via web user interface: 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Headset Prior. 3. Click Confirm to accept the change.
Customizing Your Phone 41 To use the headset prior feature, you should activate the headset mode in advance: 1. Physically connect the headset. 2. Press to activate the headset mode. Note Dual Headset You can use two headsets when enabling the dual headset feature. To use this feature, you must physically connect headsets to the headset jack and handset jack respectively. Once the phone joins in a call, people with the headset connected to the headset jack has a full-duplex conversation, another people with the headset connected to the handset jack is only allowed to listen to. To enable the dual headset feature via web user interface: 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Dual Headset. 3. Click Confirm to accept the change. Note If the headset prior feature is enabled, the headset mode will not be deactivated until you press the Headset key again. You can configure headset prior via web user interface only. You can configure dual headset via web user interface only.
User Guide for the SIP-T41P IP Phone 42 DSS Keys There are two types of DSS keys: Line Keys and Programmable Keys. The details will be introduced in the following. The SIP-T41P IP phone supports 15 line keys. Line Keys You can assign predefined functionalities to the line keys. You can also define a label for the line key feature which will appear on the LCD screen. Line keys allow you to quick access features such as call return and voice mail. The line key LED will indicate the monitoring status when the keys are assigned specific features, such as BLF. The default key type of line key 1-3 is Line. The default key type of line key 4-15 is N/A, which indicates that this line key provides no functionality. To assign functionality to the line key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired line key, and then press the Enter soft key. 3. Select the desired key type from the Type field. 4. (Optional.) Select the desired key event type from the Key Type field. 5. (Optional.) Select the desired line from the Account ID field. 6. (Optional.) Enter a string that will appear on the LCD screen in the Label field. 7. (Optional.) Enter the corresponding value in the Value field. 8. (Optional.) Enter the corresponding value in the Extension field. 9. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the line key via web user interface at the path DSSKey->Line Key. Note You can assign functionalities to 15 line keys. These 15 line keys are displayed on three pages. When you assign functionality to line keys located in line key 1-6, the labels of the line keys display on the first page. The following figure shows an example: When you assign functionality to line key located in line key 7-15, the labels of the line key 6-10 display on the second page, and the labels of the line key 11-15 display on the When the phone is idle, you can also long press the line key to configure it directly on the phone.
Customizing Your Phone 43 third page. The right bottom line key is used to switch pages. The following figure shows an example: The following table lists the page icon status: Icons Description Indicates the current page of the line keys. Indicates the non-current page of the line keys. You can configure the page icon and page switch key LED to indicate the different status. This feature is disabled by default. For more information on the page switch key LED status, refer to LED Instructions on page 5. The following table lists the page icon status for different states: Icons Status Description Fast flashing The BLF monitored user receives an incoming call on the non-current page. The line receives an incoming call on the non-current page. There is a hold call on the line on the on the non-current page. To configure the page icon to indicate status via web user interface: 1. Click on DSSKey->Line Key. 2. Select Enabled in the Enable Page Tips field. 3. Click Confirm to accept the change. 312
User Guide for the SIP-T41P IP Phone 44 The line key features are explained in the following subchapters in detail: z Line z Speed Dial z Voice Mail z Directed Pickup z Group Pickup z DTMF z Prefix z Local Group z XML Group z LDAP z Conference z Forward z Transfer z Hold z DND z Group Listening z Zero Touch z URL z Directory For more information, contact your system administrator. Line You can use this key feature to accept the incoming calls, place active calls on hold or resume a held call. It performs the same as a hard line key. Dependencies: Type (Line) Account ID (the account this feature will be applied to) Value (Default/Lock/Float) Usage: When receiving an incoming call, the DSS key LED flashes green: 1. Press the DSS key to accept the incoming call. 2. Press the DSS key to place the active call on hold. 3. Press the DSS key again to resume the held call. If you select Lock in the Value field, the line keys located in the same position of the other page will be automatically assigned the line feature with Lock filled in the Value field. Then you can use this key on every page. This feature is only applicable to line key 1-3.
Customizing Your Phone 45 If you select Float in the Value field, the phone will automatically switch to the page the line key is located when the line key receives an incoming call. Speed Dial You can use this key feature to speed up dialing the numbers often used or hard to remember. Dependencies: Type (Speed Dial) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the number you want to dial out) Usage: Press the DSS key to dial out the number specified in the Value field, using the account selected from the Account ID field. Voice Mail You can use this key feature to connect voice mail quickly. For more information, refer to Voice Mail on page 103. Dependencies: Type (Key Event) Key Type (Voice Mail) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the voice mail access code) Usage: Press the DSS key to dial out the voice mail access code, you can follow the voice prompt to listen to the voice mails. Directed Pickup You can use this key feature to answer someone else’s incoming call on the phone. Dependencies: Type (Key Event) Key Type (Direct Pickup) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the direct pickup code followed by the specific phone number) Usage: Press the DSS key on your phone when the specific phone number receives an incoming call. The call is answered on your phone. Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group. Dependencies: Type (Key Event) Key Type (Group Pickup) Account ID (the account this feature will be applied to)
User Guide for the SIP-T41P IP Phone 46 Label (key label displayed on the LCD screen) Value (the group pickup feature code) Usage: Press the DSS key on your phone when a phone number in the group receives an incoming call. The call is answered on your phone. DTMF You can use this key feature to send the specification of arbitrary key sequences via DTMF. Dependencies: Type (Key Event) Key Type (DTMF) Label (key label displayed on the LCD screen) Value (DTMF sequence) Note Usage: Press the DSS key during an active call to send the key sequence specified in the Value field. Prefix You can use this key feature to add a specified prefix number before the dialed number. Dependencies: Type (Key Event) Key Type (Prefix) Label (key label displayed on the LCD screen) Value (the prefix number) Usage: Press the DSS key when the phone is idle, the phone enters into the dialing screen and displays the prefix number which you specified in the Value field, enter other digits and then dial out. Local Group You can use this key feature to access the contact group in the local directory quickly. For more information, refer to Local Directory on page 26. Dependencies: Type (Key Event) Key Type (Local Group) Local Group (the contact group name you want to access) Label (key label displayed on the LCD screen) Usage: Press the DSS key to access the contact group specified in the Local Group field. XML Group You can use this key feature to access the remote group in your corporate directory DTMF sequence can only contain "0-9", "*", "#" and "A-D".
Customizing Your Phone 47 quickly. You should configure the remote phonebook in advance. For more information, refer to Remote Phonebook on page 35. Dependencies: Type (Key Event) Key Type (XML Group) XML Group (the remote group name you want to access if the remote phonebook is configured) Label (key label displayed on the LCD screen) Usage: Press the DSS key to access the remote group specified in the XML Group field. LDAP You can use this key feature to access the LDAP search interface quickly. Dependencies: Type (Key Event) Key Type (LDAP) Label (key label displayed on the LCD screen) Usage: 1. Press the DSS key to access the LDAP search interface. 2. Enter a few continuous characters of the contact name or continuous numbers of the contact phone number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. Conference You can use this key feature to set up a conference call. For more information, refer to Conference on page 79. Dependencies: Type (Key Event) Key Type (Conf) Label (key label displayed on the LCD screen) Value (the number you want to add to the conference) Usage: Press the DSS key during an active call to set up a conference with the number specified in the Value field. Forward You can use this key feature to forward an incoming call to someone else. For more information, refer to Call Forward on page 73. Dependencies: Type (Key Event) Key Type (Forward) Label (key label displayed on the LCD screen) Value (the number you want to forward to) Usage: Press the DSS key to forward an incoming call to the number specified in the Value field.
User Guide for the SIP-T41P IP Phone 48 Transfer You can use this key feature to handle the call differently depending on the transfer mode on DSS key when there is an active call on the phone. Dependencies: Type (Key Event) Key Type (Tran) Label (key label displayed on the LCD screen) Value (the number you want to transfer to) Usage: z When the transfer mode on DSS key is Blind Transfer, press the DSS key to complete the blind transfer to the number specified in the Value field. z When the transfer mode on DSS key is Attended Transfer, press the DSS key to dial out the number specified in the Value field, and then you can perform the attended or semi-attended transfer. z When the transfer mode on DSS key is New Call, press the DSS key to place a new call to the number specified in the Value field. Note Hold You can use this key feature to place an active call on hold or retrieve a held call. Dependencies: Type (Key Event) Key Type (Hold) Label (key label displayed on the LCD screen) Usage: 1. Press the DSS key during an active call to place the call on hold. 2. Press the DSS key again to retrieve the held call. DND You can use this key feature to activate or deactivate the DND mode. Dependencies: Type (Key Event) Key Type (DND) Label (key label displayed on the LCD screen) Usage: 1. Press the DSS key to activate the DND mode. 2. Press the DSS key again to deactivate the DND mode. Note You can configure the transfer mode on DSS key via web user interface at the path Features->Transfer. For more information on how to configure the transfer mode on DSS key, refer to Busy Lamp Field (BLF) on page 89. When the DND mode is activated, the incoming calls will be rejected automatically.
Customizing Your Phone 49 Group Listening You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time. It is suitable for the group conversation which has more than one person at one side. You are able to speak and listen through the handset/headset, meanwhile the others nearby can only listen through the speaker. Dependencies: Type (Key Event) Key Type (Group Listening) Label (key label displayed on the LCD screen) Usage: 1. During a call, press the DSS key to activate the group listening mode. You can then speak and listen through the handset/headset, other people at your side can listen through speaker at the same time. 2. Press the DSS key again to deactivate the group listening mode. Zero Touch You can use this key feature to configure auto provision and network parameters quickly. Dependencies: Type (Key Event) Key Type (Zero Touch) Label (key label displayed on the LCD screen) Usage: 1. Press the DSS key to access the zero touch screen. 2. Press the OK soft key within a few seconds. 3. Configure the network parameters in the corresponding fields. 4. Press the Next soft key. 5. Configure the auto provision parameters in the corresponding fields. 6. Press the OK soft key. The phone will reboot to update configurations. URL You can use this key feature to trigger the phone to send a HTTP GET request contained a specific URL. Dependencies: Type (URL) Label (key label displayed on the LCD screen) URL (the URL contained in the HTTP GET request) Usage: Press the DSS key to trigger the phone to send a HTTP GET request contained the URL specified in the URL field. Directory You can use this key feature to easy access to the lists you use frequently. For more
User Guide for the SIP-T41P IP Phone 50 information, refer to Directory on page 25. Dependencies: Type (Key Event) Key Type (Directory) Label (key label displayed on the LCD screen) Usage: Press the DSS key to immediately access to the lists you use frequently. Programmable Keys You can customize the soft keys, navigation keys and function keys. To customize the programmable keys via web user interface: 1. Click on DSSKey->Programmable Key. 2. Customize specific features for these keys. 3. Click Confirm to accept the change. Note Account Management You can register one or multiple accounts on the SIP-T41P IP phone. You can also configure each line key associated with an account or configure multiple line keys associated with an account. Account Registration To register an account via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. You can configure the programmable keys via web user interface only.
Customizing Your Phone 51 3. Select Enable from the Activation field. 4. Enter the desired values in Label, Display Name, Register Name, User Name, Password and SIP Server1 fields respectively. Contact your system administrator for more information. 5. Press the Save soft key to accept the change or the Back soft key to cancel. 6. Repeat steps 2 to 5 until you have registered all accounts. The following figures show single or multiple accounts registered on the phone: Single account: Multiple accounts: To disable an account via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 3. Select Disable from the Activation field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. You can also register or disable an account via web user interface at the path Account->Register. Multiple Line Keys per Account You can configure multiple line keys associated with an account. This enhances call visualization and simplifies call handling. If this is the case, the LCD screen resembles the following figure:
User Guide for the SIP-T41P IP Phone 52 Incoming calls to this line will be distributed evenly among the available line keys. Similarly, outgoing calls will be distributed. Your phone can be configured to have a combination of lines with a single line key and lines with multiple line keys. Dial Plan Dial plan is a string of characters that governs the way your SIP-T41PIP phone processes the inputs received from your phone keypad. The SIP-T41P IP phone supports the following dial plan features: z Replace Rule z Dial-now z Area Code z Block Out The basic expression syntax you need to know: Syntax Description . The dot "." can be used as a placeholder or multiple placeholders for any character. Example: "12." would match "123", "1234", "12345", "12abc", etc. x An "x" can be used as a placeholder for any character. Example: "12x" would match "121", "122", "123", "12a", etc. [] The square brackets "[]" can be used as a placeholder for a single character which matches any of a set of characters. Example: "91[5-7]1234" would match "9151234", "9161234", "9171234", etc. () The parentheses "( )" can be used to group together patterns, for instance, to logically combine two or more patterns. Example: "([1-9])([2-7])3" would match "923", "153", "773",etc. $ The “$” should be followed by the sequence number of a parenthesis. The “$” plus the sequence number means the whole character or characters placed in the parenthesis. The number directs to the right parenthesis when there are more than one. Example: A replace rule configuration: Prefix: "9([5-7])(.)", Replace: "5$2". When you enter "96123" to dial out on your phone, the number will be replaced as "5123" and then dialed out. “$2” means the characters in the second parenthesis, that is, “123”. Note You can configure the dial plan rules via web user interface only.
Customizing Your Phone 53 Replace Rule You can configure one or more replace rules to remove the specified string and replace it with another string. You can configure a pattern with wildcards (expression syntax refer to the table above), so that any string that matches the pattern will be replaced. This feature is convenient for you to dial out a long number. For example, a replace rule is configured as "Prefix: 1" and "Replace: 1234567", when you try to dial out the number “1234567”, you just need to enter “1” on the phone and then press the Send soft key. To add a replace rule via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Enter the string (e.g., 2xx) in the Prefix field. 3. Enter the string (e.g., 12345) in the Replace field. 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Add to add the replace rule. When you enter the number “234” using the keypad and then dial out, the phone will dial out “12345” instead. Note To edit a replace rule via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Select the desired replace rule by checking the checkbox. The valid values of Account field can be one or more digits among 1, 2, and 3. Each digit must be separated by a “,”. For example: when you enter the value “1, 2” in the Account field, this replace rule will apply to account1 and account2. If you leave the Account field blank, the replace rule will apply to all accounts.
User Guide for the SIP-T41P IP Phone 54 3. Edit the values in the Prefix and Replace fields. 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Edit to edit the replace rules. To delete one or more replace rules via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Select the one or more replace rules by checking the checkbox(es). 3. Click Del to delete the replace rule(s). Dial-now You can configure one or more dial-now rules on your phone. When the dialed out number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as "2xx", then entering any three-digit string begins with 2 will be dialed out automatically on the phone. To add a dial-now rule via web user interface: 1. Click on Settings->Dial Plan->Dial-now. 2. Enter the desired value (e.g., 1234) in the Rule field. 3. Enter the desired line ID in the Account field or leave it blank. For more information about the valid values of Account field, refer to Replace Rule on page 53. 4. Click Add to add the dial-now rule. When you enter the number “1234” using the keypad, the phone will dial out “1234” automatically without pressing any key. Note You can also edit or delete the dial-now rule, refer to Replace Rule on page 53 for more information.
Customizing Your Phone 55 Time Out for Dial-Now Rule You can configure the interval for dial-now rules. That is, you can configure your phone to dial out the phone number automatically, which matches a dial-now rule, after the specified delay time. To configure the time out for dial-now rule via web user interface: 1. Click on Features->General Information. 2. Enter the time within 1-14 (in seconds) in the Time-Out For Dial-Now Rule field. 3. Click Confirm to accept the change. Area Code Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary only when dialing the number outside the code area. For example, area code is configured as "Code: 011, Min Length: 4, Max Length: 11". When you dial out the number "56789" (the length of the number is between 4 and 11), the phone will add the area code and dial out the number "01156789". To configure the area code and lengths via web user interface: 1. Click on Settings->Dial Plan->Area Code. 2. Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15) fields. 3. Enter the desired line ID in the Account field or leave it blank.
User Guide for the SIP-T41P IP Phone 56 For more information about the valid values of Account field, refer to Replace Rule on page 53. 4. Click Confirm to accept the change. Note Block Out You can block some specific numbers from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt "Forbidden Number". To add a block out number via web user interface: 1. Click on Settings->Dial Plan->Block Out. 2. Enter the desired value in the BlockOut Number field. 3. Enter the desired line ID in the Account field or leave it blank. For more information about the valid values of the Account field, refer to Replace Rule on page 53. 4. Click Confirm to add the block out number. The default values of minimum and maximum length are 1 and 15 respectively.
Customizing Your Phone 57 Live Dialpad You can enable the live dialpad feature on the SIP-T41P IP phone, which enables the IP phone to automatically dial out the phone number without pressing any other key. You can also configure a period of delay time to dial out the phone number. The phone will dial out the phone number automatically after the specified delay time. To enable the live dialpad via web user interface: 1. Click on Settings->Preference. 2. Select Enabled from the pull-down list of Live Dialpad. 3. Enter the desired delay time (in seconds) in the Inter Digit Time (1~14s) field. 4. Click Confirm to accept the change. Note Hotline You can dial a hotline number immediately once you lift the handset, press the speakerphone key or press a line key. You can also configure a period of delay time to dial out the hotline number, the phone will dial out the hotline number automatically after the specified delay time. To configure the hotline number via phone user interface: 1. Press Menu->Features->Hot Line. 2. Enter the desired number in the Hot Number field. 3. Enter the delay time (in seconds) in the HotLine Delay field. The default delay time of live dialpad feature is 4s. You can configure live dialpad via web user interface only.
User Guide for the SIP-T41P IP Phone 58 The valid values range from 0 to10. 4. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure hotline via web user interface at the path Features->General Information.
User Guide for the SIP-T41P IP Phone 60 Basic Call Features The SIP-T41P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T41P IP phone. The topics include: z Placing Calls z Answering Calls z Ending Calls z Redialing Numbers z Recent Call In Dialing z Auto Answer z Auto Redial z Call Return z Call Mute z Call Hold/Resume z Do Not Disturb (DND) z Call Forward z Call Transfer z Call Waiting z Conference z Call Park z Call Pickup z Anonymous Call z Anonymous Call Rejection If you require additional information or assistance with your new phone, contact your system administrator.
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Basic Call Features 63 Answering Calls When you are not in another call, you can answer a call in three ways: z Using the handset z Using the speakerphone z Using the headset Note Answering When Not in Another Call In all cases, call duration and destination of the active call will appear on the LCD screen. To answer a call using the handset: 1. Pick up the handset. To answer a call using the hands-free speakerphone mode: Do one of the following: - Press . - With the handset on-hook and the headset mode deactivated, press the Answer soft key. - With the handset on-hook and the headset mode deactivated, press the line key (the line key LED flashes green). To answer a call using the headset: Do one of the following: - Press . - With the headset mode activated, press the Answer soft key. - With the headset mode activated, press the line key (the line key LED flashes green). Answering When in Another Call If you have an active call, and an incoming call arrives on the phone, do one of the following: - Press the Answer soft key. You can ignore incoming calls by pressing the X key, the Reject soft key or the Silence soft key. You can also activate Do Not Disturb mode to ignore the incoming calls without ring on your phone. For more information, refer to Do Not Disturb (DND) on page 70. You can forward incoming calls to someone else by pressing the Fwd soft key. For more information, refer to Call Forward on page 73.
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Basic Call Features 65 2. Select Enabled from the pull-down list of Recent Call In Dialing. 3. Click Confirm to accept the change. Note To view placed calls list when the phone is in the dialing interface: 1. Pick up the handset, press the speakerphone or press the line key. The phone LCD screen displays the placed calls list. Auto Answer The auto answer feature allows the phone to automatically answer an incoming call on the line. You can enable the auto answer feature on a per-line basis. To configure auto answer via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. You can enable the recent call in dialing feature via web user interface only.
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User Guide for the SIP-T41P IP Phone 70 Do Not Disturb (DND) You can use the DND feature to reject incoming calls automatically on the phone and the callers can hear a busy signal or a message depending on your server. You can enable/disable the DND feature for the phone system, or you can customize the DND feature for each account or all accounts. The following describes the DND modes: z Phone (default): DND in phone mode means that the DND feature is effective for the phone system. z Custom: DND in custom mode means that you can configure the DND feature for each account or all accounts. You can also configure the phone to receive incoming calls from some authorized numbers when the DND feature is enabled. To configure the DND mode via web user interface: 1. Click on Features->Forward & DND. 2. In the DND block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. Note To activate DND in phone mode: 1. Press the DND soft key when the phone is idle. You can configure the DND mode via web user interface only.
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User Guide for the SIP-T41P IP Phone 72 Incoming calls will be rejected automatically and "n Missed Call(s)" ("n" indicates the number of the missed calls) will be prompted on the LCD screen. Note To configure the DND authorized numbers via web user interface: 1. Click on Features->Forward & DND. 2. Select Enabled from the pull-down list of DND Emergency. 3. Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between each number. 4. Click Confirm to accept the change. When the DND feature is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field. The prompt message displays only if the Missed Call Log feature for the line is enabled. The missed call log feature can be configured via web user interface at the path Account->Basic. The Do Not Disturb feature is local to the phone, and may be overridden by the server settings. For more information, contact your system administrator.
Basic Call Features 73 Call Forward You can configure your phone to forward incoming calls to another party by the static forwarding. You can also forward calls while your phone is ringing, refer to the dynamic forwarding. Static Forwarding You can configure three types of call forward: z Always Forward: Incoming calls are immediately forwarded. z Busy Forward: Incoming calls are immediately forwarded if the phone is busy. z No Answer Forward: Incoming calls are forwarded if not answered after a period of time. You can enable/disable the call forward feature for the phone system, or you can customize the call forward feature for each account or all accounts. The following describes the call forward modes: z Phone: Call forward in phone mode means that the call forward feature is effective for the phone system. z Custom: Call forward in custom mode means that you can configure the call forward feature for each account or all accounts. To configure the call forward mode via web user interface: 1. Click on Features->Forward & DND. 2. In the Forward block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. Note You can configure the call forward mode via web user interface only.
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Basic Call Features 83 Call Pickup You can use call pickup feature to answer someone else’s incoming call on the phone. The SIP-T41P IP phone supports the directed call pickup and group call pickup features. Directed call pickup is used for picking up a call that is ringing at a specific phone number. Group call pickup is used for picking up a call that is ringing at any phone number in the group. The pickup group should be predefined, contact your system administrator for more information. You can pick up an incoming call by using the DPickup/GPickup soft key. To use the call pickup feature, you need to configure the call pickup code beforehand on a global or per-line basis via web user interface. Note Directed Call Pickup To enable directed call pickup and configure the directed call pickup code on a global basis via web user interface: 1. Click on Features->Call Pickup. 2. Select Enabled from the pull-down list of Directed Call Pickup. 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. If there are many incoming calls at the same time, pressing the GPickup soft key on the phone will pick up the call that rings first.
User Guide for the SIP-T41P IP Phone 84 4. Enter the directed call pickup code in the Directed Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call directly: 1. Pick up the handset. The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when a phone receives an incoming call. 3. Enter the phone number which receives an incoming call. 4. Press the DPickup soft key again. The call is answered on your phone. You can also configure a DSS key as a directed pickup key via phone user interface or web user interface. You can pick up a call by pressing the directed pickup key directly. Group Call Pickup To enable the group call pickup and configure the group call pickup code on a global basis via web user interface: 1. Click on Features->Call Pickup. 2. Select Enabled from the pull-down list of Group Call Pickup.
Basic Call Features 85 3. Enter the group call pickup code in the Group Call Pickup Code field. 4. Click Confirm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Enter the group call pickup code in the Group Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call in the group: 1. Pick up the handset.
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Advanced Phone Features 91 In the following figure, the phone LCD screen shows an incoming call from 1001 on the monitored line. When there is an active call on the IP phone, you can transfer the active call to the monitored phone number directly by pressing the BLF key. The phone transfers the active call differently depending on the transfer mode on DSS key. For more information on performing call transfer, refer to Call Transfer on page 78. To configure the transfer mode on DSS key via web user interface: 1. Click on Features->Transfer. 2. Select the desired transfer mode from the pull-down list of Transfer Mode Via Dsskey. Depending on your selection: - If you select Blind Transfer, press the BLF key to blind transfer to the monitored phone number. - If you select Attended Transfer, press the BLF key to dial out the monitored phone number and then you can perform the attended or semi-attended transfer. - If you select New Call, press the BLF key to place a new call to the monitored user. 3. Click Confirm to accept the change. Note You can configure the transfer mode on DSS key via web user interface only.
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User Guide for the SIP-T41P IP Phone 96 enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone, the active call is placed on hold. Intercom features you need to know: Intercom features Description Accept Intercom Allows you to enable or disable the IP phone to automatically answer an incoming intercom call. Intercom Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls. Warning Tone Allows you to enable or disable the IP phone to play a warning tone when the IP phone receives an incoming intercom call. Intercom Barge Allows you to enable or disable the IP phone to automatically answer an incoming intercom call while there is already an active call on the phone. To configure intercom features via phone user interface: 1. Press Menu->Features->Intercom. 2. Make the desired changes. 3. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure these specific parameters via web user interface at the path Features->Intercom. Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone automatically answers an incoming intercom call. If Accept Intercom is disabled, the phone rejects incoming intercom calls and sends a busy signal to the caller. Accept Intercom is enabled by default. Note Intercom Mute You can mute or un-mute the microphone on the phone for intercom calls automatically. If Intercom Mute is enabled, the microphone is muted for intercom calls. If Intercom Mute is disabled, the microphone is un-muted for incoming calls. Intercom Mute is disabled by default. Your administrator can set a time period delay before the phone automatically answers. Contact your system administrator for more information.
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User Guide for the SIP-T41P IP Phone 98 You can also configure a multicast paging key via web user interface at the path DSSKey->Line Key. You can also configure the phone to use a default codec for sending multicast RTP stream via web user interface. To configure a default codec for multicast paging via web user interface: 1. Click on Features->General Information. 2. Select the desired codec from the pull-down list of Multicast Codec. The default codec is G722. 3. Click Confirm to accept the change. Note To send RTP stream: 1. Press the multicast paging key when the phone is idle. The phone sends RTP to a preconfigured multicast address (IP: Port). Any phone in the local network then listens to the RTP on the preconfigured multicast address (IP: Port). For both sending and receiving of the multicast RTP there is no sip signaling involved. The multicast paging key LED illuminates solid green. If G722 codec is used for multicast paging, the phone LCD screen displays the icon to indicate that is providing high definition voice. You can configure a default codec for multicast paging via web user interface only.
Advanced Phone Features 99 The following figure shows a multicast RTP session on the phone: 2. Press the Hold soft key to place the current multicast RTP session on hold. 3. Press the Cancel soft key to cancel the multicast RTP session. Note Receiving RTP Stream You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling. You can specify up to 10 multicast addresses that the phone listens to on the network. You can also change the behavior of how the phone handles incoming multicast paging calls by configuring specific parameters via web user interface. The specific parameters are: Paging Barge and Paging Priority Active. Paging Barge You can use the paging barge feature to define the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, then it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress shall take precedence over all incoming multicast paging calls. The valid values in the Paging Barge field are: z 1 to 10: Define the priority of the active call, 1 is the highest priority, 10 is the lowest priority. z Disabled: The voice call in progress shall take precedence over all incoming paging calls. Paging Priority Active You can enable or disable this feature to decide how the phone handles the incoming multicast paging calls, when there is already a multicast paging call on the phone. If enabled, the phone will ignore the incoming multicast paging call with a lower priority, otherwise, the phone will play the incoming multicast RTP and place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls. To configure multicast listening addresses via web user interface: 1. Click on Directory->Multicast IP. Multicast RTP is one way only from sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.
User Guide for the SIP-T41P IP Phone 100 2. Select the desired value from the pull-down list of Paging Barge. 3. Select the desired value from the pull-down list of Paging Priority Active. 4. Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:10008) which the phone listens for incoming RTP multicast in the Listening Address field. 5. Enter the label in the Label field. Label will appear on the LCD screen when receiving the multicast RTP stream. 6. Click Confirm to accept the change. Note Music on Hold Music on hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by the callers who have been placed on hold. To use this feature, you should specify a SIP URI pointing to a Music on Hold Server account, when placing a call on hold, the phone will invite this SIP URI to the Music on Hold Server account. The Music on Hold account automatically answers to the SIP INVITE messages and immediately plays audio from some source located anywhere (LAN, Internet) to the held party. Contact your system administrator for the SIP URI. To configure music on hold server via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. The multicast IP addresses range from 224.0.0.0 to 239.255.255.255. The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest priority. Both the multicast paging sender and the receiver will play a warning tone when pressing the multicast paging key.
Advanced Phone Features 101 3. Click on Advanced. 4. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field. 5. Click Confirm to accept the change. When you have placed a call on hold, the held party can hear the music. Note Automatic Call Distribution (ACD) ACD is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity. The ACD feature on the SIP-T41P IP phone allows the ACD system to distribute large volumes of incoming calls to the registered IP phone users. To use this feature, you should configure an ACD key in advance. Note To configure an ACD key via phone user interface: 1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. All involved parties cannot use encrypted RTP (SRTP). You can configure the music on hold server via web user interface only. Make sure the ACD feature is enabled on your IP phone. For more information about enabling the ACD feature, contact your system administrator.
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Advanced Phone Features 103 Messages Voice Mail You can leave voice mails for someone else on the SIP-T41P IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning tone, and the power indicator LED will slow flash red. The phone LCD screen will display a prompt message and appear an icon. Note To leave a voice mail: You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call. Follow the voice prompt from the system server to leave the voice mail, and then hang up after completing the voice mail. To configure voice mail access codes via phone user interface: 1. Press Menu->Messages->Voice Mail->Set Voice Mail. 2. Press the navigation keys to highlight the account which you want to set. 3. Press the 123 soft key to select the proper input mode and then enter the voice mail access code (e.g., *97). 4. Press the Save soft key to accept the change or the Back soft key to cancel. Note To listen to the voice mails: 1. When the phone user interface prompts receiving new voice mails and the power indicator LED slow flashes red, press or the Connect soft key to dial out the voice mail access code. Voice mail feature is not available on all servers, contact your system administrator for more information. Voice mail access code must be predefined on the system server. Contact your system administrator for the more information.
User Guide for the SIP-T41P IP Phone 104 2. Follow the voice prompt to listen to voice mails. Note To view the voice mail via phone user interface: 1. Press Menu->Messages->Voice Mail->View Voice Mail. The phone LCD screen displays the amount of the voice mails that includes new or old voice mails. 2. Select an account and then press the Connect soft key to listen to the voice mails. Message Waiting Indicator (MWI) The SIP-T41P IP phone supports MWI feature when receiving a new voice message. If someone leaves you a voice mail, you will receive a message waiting indicator. MWI will be indicated in three ways: a warning tone, the power indicator LED slow flashes red and an indicator message (including a voice mail icon) appears on the LCD screen. This is cleared only when you retrieve all voice mails or delete them. For some particular servers, the MWI service is unsolicited. So the SIP-T41P IP phone just needs to handle the MWI messages sent from the server. But for some servers, the MWI service is solicited. In this case, the SIP-T41P IP phone must enable the MWI Subscription for MWI messages. Note The MWI subscription parameters you need to know: Options Description Subscribe for MWI Enable or disable a subscription for MWI service. MWI Subscription Period Period of MWI subscription. The IP phone re-sends a SUBSCRIBE request before initial SUBSCRIBE expiration. Subscribe MWI to Voice Mail Enable or disable a subscription to the voice mail number for MWI service. MWI service is not available on all servers. Contact your system administrator for more information. Before listening to the voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the power indicator LED will stop flashing.
Advanced Phone Features 105 Options Description To use this feature, you should also configure the voice mail number. Note To enable subscribe for MWI via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Select Enabled from the pull-down list of Subscribe for MWI. 5. Enter the period time in the MWI Subscription Period (Seconds) field. 6. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI service by default. To enable the Subscribe MWI to VM feature via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Select Enabled from the pull-down list of Subscribe MWI To Voice Mail. Whether the phone subscribes the MWI messages to the account or the voice number MWI service depends on the server. Contact your system administrator for more information.
User Guide for the SIP-T41P IP Phone 106 5. Enter the desired voice number in the Voice Mail field. 6. Click Confirm to accept the change.
Troubleshooting 107 Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T41P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the phone LCD screen blank? z Ensure that the phone is properly plugged into a functional AC outlet. z Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. z If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. z If the phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your system administrator for more information. Why does the phone display "Network Unavailable"? z Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose. z Ensure that the switch or hub in your network is operational. Why doesn’t the phone display time and date correctly? Check if you have configured your phone to obtain the time and date from the SNTP server automatically. If your phone is unable to access the SNTP server, configure the time and date manually. How do I find the basic information of the IP phone? Press the OK key when the IP phone is idle to check the basic information of the IP phone, such as IP address and firmware version. For more the basic information, refer to Phone Status on page 14. How to obtain the MAC address of a phone when the phone is not powered on? There are three ways to obtain the MAC address of a phone: z You can ask your supplier for shipping information sheet which includes MAC addresses according to the corresponding PO. z You can find the MAC address in the label of carton box.
User Guide for the SIP-T41P IP Phone 108 z You can also find the MAC address from the phone’s bar code on the back of the phone. Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For more on installation instructions, refer to Phone Installation on page 11. Check whether dial tone is present on one of the audio modes. z Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether dial tone is present for one of the audio modes. z If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem. Why doesn’t the phone ring? Check the ringer volume on your phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 22. Why can’t I receive calls? z Check the SIP registration with your system administrator. z Check that DND (Do Not Disturb) mode is deactivated on your phone. Refer to Do Not Disturb (DND) on page 70. z Check that call forward feature is disabled on the phone. Refer to Call Forward on page 73. z Check whether the caller number is stored in the blacklist directory. Refer to Blacklist on page 34. Why is my handset not working? Check that the handset cord is fully connected to both the handset jack on the phone and handset. Refer to Phone Installation on page 11. Why is my headset not working? z Check that the headset cord is fully connected to the headset jack on the phone. Refer to Phone Installation on page 11. z Check that the headset mode is activated. Refer to Headset Use on page 39. z Check that the headset volume is adjusted to an appropriate level. Refer to Volume on page 22. What is the difference between user name, register name and display name? Both user name and register name are defined by the server. A user name is used to
Troubleshooting 109 identify the account, while a register name matched with a password is used for authentication if the server requires. Display name is the caller ID that will display on the callee’s phone LCD screen. Server configuration may override the local configuration. Why does the phone play a tone when hold? How to disable it? When the phone is hold, it will play a hold tone every 30 seconds to prompt that the phone is being hold status. The call hold tone feature is enabled by default. You can disable it or change the interval to play a hold tone via web user interface only. To configure the call hold tone and call hold tone delay via web user interface: 1. Click on Features->General Information. 2. Select Enabled or Disabled from the pull-down list of Play Hold Tone. 3. Enter the desired time in the Play Hold Tone Delay field. 4. Click Confirm to accept the change. How to change the user password? To change the user password via web user interface: 1. Click on Security->Password. 2. Select user from the pull-down list of User Type. 3. Enter the new user password in the New Password field and Confirm Password field.
User Guide for the SIP-T41P IP Phone 110 4. Click Confirm to accept the change. You can also contact your system administrator for help. Note How to make a call using SRTP? You can enable SRTP to encrypt the audio stream(s) of phone calls. The parties participating in the call should enable SRTP. You can enable SRTP on per-line basis. To enable SRTP via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Select the desired type from the pull-down list of RTP Encryption (SRTP). 5. Click Confirm to accept the change. If logging in the web user interface of the phone with the user credential, you need to enter the current user password in the Old Password field.
Troubleshooting 111 Note The SRTP feature is not available on all servers. Contact your system administrator for more information.
User Guide for the SIP-T41P IP Phone 112 How to reboot the phone? To reboot the phone via web user interface: 1. Click on Settings->Upgrade. 2. Click Reboot to reboot the IP phone. Note How to export PCAP Trace? We may need you to provide a PCAP trace to help analyze your problem. To export a PCAP trace via web user interface: 1. Click on Settings->Upgrade. 2. Click Start to start the SIP trace capture. 3. Recreate the error to be documented in the trace. 4. Click Stop to stop the capture. 5. Click Export to save the file to your local system. Any reboot of the phone may take a few minutes.
Troubleshooting 113 How to export system log? We may need you to provide debug log information to help analyze your problem. By default, you can export the debug system log information to local PC. To export the system log to local PC via web user interface: 1. Click on Settings->Configuration. 2. Select 6 from the pull-down list of System Log Level. The default system log level is 3. 3. Click Confirm to accept the change. The web user interface prompts “Do you want to restart your machine?”. The configuration will take effect after reboot. 4. Click OK to reboot the phone. After rebooting the phone, the system log level is set as 6, the debug level. 5. Mark the Local radio box in the Export System Log field. 6. Click Export to download and save the system log file to your local PC system. You can also export the system log to a syslog server, contact your system administrator for more information. How to export/import the phone configurations? We may need you to provide your phone configurations to help analyze your problem. In some instance, you may need to import configurations to your phone. To export the phone configurations via web user interface: 1. Click on Settings->Configuration.
User Guide for the SIP-T41P IP Phone 114 2. Click Export to save the configuration file to your local system. To import the phone configurations via web user interface: 1. Click on Settings->Configuration. 2. Click Browse to select a configuration file from your local system. 3. Click Import to import the configuration file. Note How to upgrade firmware? To upgrade firmware via web user interface: 1. Click on Settings->Upgrade. 2. Click Browse to select the firmware from your local system. 3. Click Upgrade to upgrade the firmware. The web user interface prompts “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don't power off!”. The file format of configuration file must be “.bin”.
Troubleshooting 115 4. Click OK to confirm upgrading. How to reset the phone? Reset the phone to factory configurations after you have tried almost all troubleshooting suggestions but do not solve the problem. You need to note that all customized settings will be overwritten after reset. To reset the phone via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: admin) ->Reset to Factory. 2. Press the Enter soft key. The phone LCD screen prompts the following warning: 3. Press the OK soft key. The phone LCD screen prompts the following: The phone will be reset to factory sucessfully after startup. Note Reset of the phone may take a few minutes. Do not power off until the phone starts up successfully.
User Guide for the SIP-T41P IP Phone 116 Regulatory Notices Service Agreements Contact your Yealink Authorized Reseller for information about service agreements applicable to your product. Limitations of Liability TO THE FULL EXTENT ALLOWED BY LAW, YEALINK EXCLUDES FOR ITSELFAND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDINGNEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OFANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION ORDATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,EVEN IF YEALINK OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASERICE PAID, AT YEALINK’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BEAFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. Safety Instructions Save these instructions. Read these safety instructions before use! The following basic safety precautions should always be followed to reduce risk of fire, electrical shock, and other personal injury. General Requirements z Before you install and use the device, read the safety instructions carefully and observe the situation during operation. z During the process of storage, transportation, and operation, please always keep the device dry and clean. z During the process of storage, transportation, and operation, please avoid collision and crash of the device. z Please attempt not to dismantle the device by yourself. In case of any discrepancy, please contact the appointed maintenance center for repair. z Without prior written consent, no organization or individual is permitted to make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes. z Please refer to the relevant laws and statutes while using the device. Legal rights of others should be respected as well.
Regulatory Notices 117 Environmental Requirements z Place the device at a well-ventilated place. Do not expose the device under direct sunlight. z Keep the device dry and free of dusts. z Place the device on a stable and level platform. z Please place no heavy objects on the device in case of damageand deformation caused by the heavy load. z Keep at least 10 cm between the device and the closest object for heat dissipation. z Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials. z Keep the device away from any heat source or bare fire, such as a candle or an electric heater. z Keep the device away from any household appliance with strong magnetic field or electromagnetic field, such as a microwave oven or a refrigerator. Operating Requirements z Do not let a child operate the device without guidance. z Do not let a child play with the device or any accessory in case of accidental swallowing. z Please use the accessories provided or authorized by the manufacturer only. z The power supply of the device shall meet the requirements of the input voltage of the device. Pleaseuse the provided surge protection power socket only. z Before plugging or unplugging any cable, make sure that your hands are completely dry. z Do not spill liquid of any kind on the product or use the equipment near water, for example, near a bathtub, washbowl, kitchen sink, wet basement or near a swimming pool. z Do not tread on, pull, or over-bend any cable in case of malfunction of the device. z During a thunderstorm, stop using the device and disconnect it from the power supply. Unplug the power plug and the Asymmetric Digital Subscriber Line (ADSL) twisted pair (the radio frequency cable) to avoid lightning strike. z If the device is left unused for a rather long time, disconnect it from the power supply and unplug the power plug. z When there is smoke emitted from the device, or some abnormal noise or smell, disconnect the device from the power supply, and unplug the power plug immediately. Contact the specified maintenance center for repair. z Do not insert any object into equipment slots that is not part of the product or auxiliary product. z Before connecting a cable, connect the grounding cable of the device first. Do not disconnect the grounding cable until you disconnect all other cables. Cleaning Requirements z Before cleaning the device, stop using it and disconnect it from the power supply.
User Guide for the SIP-T41P IP Phone 118 z Use a piece of soft, dry and anti-static cloth to clean the device. z Keep the power plug clean and dry. Using a dirty or wet power plug may lead to electric shock or other peril
User Guide for the SIP-T41P IP Phone 120 Appendix A - Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00 Canada-Manitoba(Winnipeg) −06:00 Chile(Easter Islands) −06:00 Mexico(Mexico City, Acapulco) −06:00 United States-Central Time −05:00 Bahamas(Nassau) −05:00 Canada(Montreal, Ottawa, Quebec) −05:00 Cuba(Havana) −05:00 United States-Eastern Time −04:30 Venezuela(Caracas) −04:00 Canada(Halifax, Saint John) −04:00 Chile(Santiago) −04:00 Paraguay(Asuncion) −04:00 United Kingdom-Bermuda(Bermuda) −04:00 United Kingdom(Falkland Islands) −04:00 Trinidad&Tobago −03:30 Canada- New Foundland(St.Johns) −03:00 Denmark-Greenland(Nuuk) −03:00 Argentina(Buenos Aires) −03:00 Brazil(no DST) −03:00 Brazil(DST) −02:00 Brazil(no DST) −01:00 Portugal(Azores) 0 GMT 0 Greenland 0 Denmark-Faroe Islands(Torshavn) 0 Ireland(Dublin) 0 Portugal(Lisboa, Porto, Funchal) 0 Spain-Canary Islands(Las Palmas) 0 United Kingdom(London) 0 Morocco +01:00 Albania(Tirane) +01:00 Austria(Vienna) +01:00 Belgium(Brussels) +01:00 Caicos +01:00 Chad +01:00 Croatia(Zagreb) +01:00 Czech Republic(Prague) +01:00 Denmark(Kopenhagen) +01:00 France(Paris) +01:00 Germany(Berlin) Time Zone Time Zone Name
Appendix A-Time Zones 121 +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman) +02:00 Latvia(Riga) +02:00 Lebanon(Beirut) +02:00 Moldova(Kishinev) +02:00 Russia(Kaliningrad) +02:00 Romania(Bucharest) +02:00 Syria(Damascus) +02:00 Turkey(Ankara) +02:00 Ukraine(Kyiv, Odessa) +03:00 East Africa Time +03:00 Iraq(Baghdad) +03:00 Russia(Moscow) +03:30 Iran(Teheran) +04:00 Armenia(Yerevan) +04:00 Azerbaijan(Baku) +04:00 Georgia(Tbilisi) +04:00 Kazakhstan(Aktau) +04:00 Russia(Samara) +04:30 Afghanistan +05:00 Kazakhstan(Aqtobe) +05:00 Kyrgyzstan(Bishkek) +05:00 Pakistan(Islamabad) +05:00 Russia(Chelyabinsk) +05:30 India(Calcutta) +06:00 Kazakhstan(Astana, Almaty) +06:00 Russia(Novosibirsk, Omsk) +07:00 Russia(Krasnoyarsk) +07:00 Thailand(Bangkok) +08:00 China(Beijing) +08:00 Singapore(Singapore) +08:00 Australia(Perth) +09:00 Korea(Seoul) +09:00 Japan(Tokyo) +09:30 Australia(Adelaide) +09:30 Australia(Darwin) +10:00 Australia(Sydney, Melbourne, Canberra) +10:00 Australia(Brisbane) +10:00 Australia(Hobart) +10:00 Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) +11:00 New Caledonia(Noumea) +12:00 New Zealand(Wellington, Auckland) +12:45 New Zealand(Chatham Islands) +13:00 Tonga(Nukualofa)
User Guide for the SIP-T41P IP Phone 122 Index A About This Guide v Account Management 50 Account Registration 50 Adding Contacts 28 Administrator password 21 Anonymous Call 86 Anonymous Call Rejection 87 Answering Calls 63 Area Code 55 Attaching Stand 11 Audio Settings 22 Auto Answer 64 Auto Redial 66 Automatic Call Distribution 101 B Backlight 17 Basic Network Settings 15 Blacklist 34 Block Out 56 Busy Lamp Field (BLF) 89 C Call Forward 73 Call Mute 67 Call History Management 38 Call Hold/Resume 69 Call Park 82 Call Pickup 83 Call Recording 92 Call Return 67 Call Transfer 61 Call Waiting 79 CE Mark Warning v Conference 79 Contact Management 25 Copyright v Customizing Your Phone 17 D Declaration of Conformity v Deleting Contacts 30 Dial-now 54 Dial Plan 52 Do Not Disturb (DND) 70 Documentation 8 DSS Keys 40 Directory 25 E Editing Contacts 29 Ending Calls 64 G General Settings 17 Getting Started 9 H Hardware Component Instructions 1 Headset Use 39 Headset Activation/Deactivation 39 Hotline 57 Hot Desking 93 I Icon Instructions 3 Idle screen 16 Importing/Exporting Contact lists 31 In This Guide v Incoming intercom call features 95 Intercom 91 K Key as Send 22 L Language 18 LED Instructions 5 Limitation of Liability 116 Line Keys 49 Live Dialpad 57 Local Conference 79 Local Directory 26 M Message Waiting Indicator 104 Messages 95 Multicast Paging 97 Multiple Line Keys per Account 51 Music on Hold 100 N Network Conference 80 Network Connection 11 P Packaging Contents 9 Phone Initialization 14 Phone Installation 11 Phone Status 14 Phone User Interface 6 Placing Calls 61 Placing Calls to Contacts 30 Programmable Keys 50 O Outgoing intercom Calls 95 Overview 1
Index 123 R Recent Call In Dialing 64 Redialing Numbers 64 Registration 16 Regulatory Notices 116 Remote Phonebook 35 Replace Rule 52 Ring Tones 23 S Safety Instructions 116 Search Source List in Dialing 31 Searching for Contacts 31 Semi-attended Transfer 61 Service Agreements 116 System Customizations 39 T Date and Time 19 Time Zones 120 Troubleshooting 107 V Voice Mail 103 Volume 22 W Warranty v Web User Interface 6 WEEE Warning vi

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