YEALINK T41P IP Phone User Manual
YEALINK (XIAMEN ) NETWORK TECHNOLOGY CO., LTD. IP Phone Users Manual
YEALINK >
Users Manual
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Copyright
C o pyrig ht © 2013 YEALINK NETWO RK TEC HNO LO G Y C O ., LTD.
Copyright © 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express
written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes
translating into another language or format.
When this publication is made available on media, Yealink Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for
private use and not for redistribution. No parts of this publication may be subject to alteration,
modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any
damages arising from use of an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT
TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN
THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF
PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD
TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology CO., LTD. shall not be
liable for errors contained herein nor for incidental or consequential damages in connection
with the furnishing, performance, or use of this guide.
Declaration of Conformity
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
CE Mark Warning
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
Part 15 FCC Rules
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Class B Digital Device or Peripheral
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
GNU GPL INFORMATION
Yealink SIP-T41P firmware contains third-party software under the GNU General Public License (GPL). Yealink
uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions
of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded from Yealink web site:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide
About This Guide
Thank you for choosing the SIP-T41P IP Phone, an ultra-elegant gigabit IP Phone which is
especially designed for power users in the office environment. This unit provides business
telephony features such as Call Hold, Call Transfer, Busy Lamp Field and Conference.
This guide provides everything you need to quickly use your new phone. Be sure to
verify with your system administrator that your network is prepared for configuring your
IP phone. As well, be sure to read the Packaging Contents and Regulatory Notices
sections in this guide before you set up and use the SIP-T41P IP phone.
If this is your first time using the SIP-T41P IP phone, we recommend that you first refer to
the Q uic k Insta lla tio n G uide and Q uic k Re fe re nc e G uide , available online:
http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142.
No te
The Shared Line, Busy Lamp Field List, Network Directory and Network Call Log features
are hidden for IP phones in neutral version, which are designed for BroadWorks
environment. Please contact your system administrator for more information.
In This Guide
This guide is based on firmware version 71. The topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
User Guide for the SIP-T41P IP Phone
Table of Contents
Ab o ut This G uide .......................................................................... v
In This Guide............................................................................................................................. v
Ta b le o f C o nte nts ........................................................................ vi
O ve rvie w ....................................................................................... 1
Hardware Component Instructions ..................................................................................... 1
Icon Instructions ...................................................................................................................... 3
LED Instructions ........................................................................................................................ 5
User Interfaces......................................................................................................................... 6
Phone User Interface .......................................................................................................... 6
Web User Interface ............................................................................................................. 6
Documentations ..................................................................................................................... 8
G e tting Sta rte d ............................................................................. 9
Packaging Contents .............................................................................................................. 9
Phone Installation ................................................................................................................. 11
Phone Initialization ................................................................................................................ 14
Phone Status .......................................................................................................................... 14
Basic Network Settings ......................................................................................................... 15
Registration ............................................................................................................................ 16
Idle Screen ............................................................................................................................. 16
C usto m izing Yo ur Pho ne ............................................................ 17
General Settings ................................................................................................................... 17
Backlight ............................................................................................................................. 17
Language ........................................................................................................................... 18
Time & Date........................................................................................................................ 19
Administrator Password .................................................................................................... 21
Key as Send ........................................................................................................................ 22
Audio Settings ....................................................................................................................... 22
Volume................................................................................................................................ 22
Ring Tones........................................................................................................................... 23
Contact Management ........................................................................................................ 25
vi
Table of Contents
Directory ............................................................................................................................. 25
Local Directory .................................................................................................................. 26
Blacklist ................................................................................................................................ 34
Remote Phonebook ......................................................................................................... 35
Call History Management ................................................................................................... 38
System Customizations......................................................................................................... 39
Headset Use ....................................................................................................................... 39
DSS Keys .............................................................................................................................. 42
Account Management .................................................................................................... 50
Dial Plan .............................................................................................................................. 52
Live Dialpad ....................................................................................................................... 57
Hotline ................................................................................................................................. 57
Ba sic C a ll Fe a ture s ..................................................................... 60
Placing Calls .......................................................................................................................... 61
Answering Calls ..................................................................................................................... 63
Ending Calls ........................................................................................................................... 64
Redialing Numbers ............................................................................................................... 64
Recent Call In Dialing .......................................................................................................... 64
Auto Answer .......................................................................................................................... 65
Auto Redial ............................................................................................................................ 66
Call Return ............................................................................................................................. 67
Call Mute ............................................................................................................................... 67
Call Hold/Resume ................................................................................................................. 69
Do Not Disturb (DND) ........................................................................................................... 70
Call Forward .......................................................................................................................... 73
Call Transfer ........................................................................................................................... 78
Call Waiting ........................................................................................................................... 79
Conference ........................................................................................................................... 79
Local Conference ............................................................................................................. 79
Network Conference ........................................................................................................ 80
Call Park ................................................................................................................................. 82
Call Pickup ............................................................................................................................. 83
Anonymous Call.................................................................................................................... 86
Anonymous Call Rejection.................................................................................................. 87
Adva nc e d Pho ne Fe a ture s ....................................................... 89
Busy Lamp Field (BLF) ........................................................................................................... 89
Call Recording ...................................................................................................................... 92
Hot Desking ............................................................................................................................ 93
Intercom ................................................................................................................................. 95
Outgoing Intercom Calls .................................................................................................. 95
Incoming Intercom Calls .................................................................................................. 95
vii
User Guide for the SIP-T41P IP Phone
Multicast Paging ................................................................................................................... 97
Sending RTP Stream .......................................................................................................... 97
Receiving RTP Stream ....................................................................................................... 99
Music on Hold...................................................................................................................... 100
Automatic Call Distribution (ACD) ................................................................................... 101
Messages ............................................................................................................................. 103
Voice Mail ........................................................................................................................ 103
Message Waiting Indicator (MWI) ................................................................................ 104
Tro ub le sho o ting ........................................................................ 107
Re g ula to ry No tic e s ................................................................... 116
Service Agreements ........................................................................................................... 116
Limitations of Liability .......................................................................................................... 116
Safety Instructions ............................................................................................................... 116
Appe ndix A - Tim e Zo ne s ........................................................ 120
Inde x .......................................................................................... 122
viii
Overview
Overview
This chapter provides the overview of the SIP-T41P IP phone. The topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your
system administrator.
Hardware Component Instructions
The main hardware components of the SIP-T41P IP phone are the LCD screen and the
keypad.
User Guide for the
e SIP-T41P IP Phone
Hardwarre component instruction
ns of the SIP-TT41P IP phone
e are:
Ite m
De sc rip
ptio n
Show
ws informatio
on about calls, messages, soft keys, tim
me,
date
e and other relevant data
a:
• Ca
all information
n—caller ID, call duration
Ԙ
LC
CD Screen
• Ico
ons (for exam
mple,
• Misssed call textt or second in
ncoming caller informatio
on
• Pro
ompt text (for example, "SSaving file!")
• Da
ate and time
ԙ
Po
ower Indicato
or LED
Ԛ
Lin
ne Keys
Indic
cates phone power and some
feature
e status.
Use these
keys to
o activate up
p to three acc
counts and
assig
gn various fea
atures.
Mute Key
Togg
gles and indic
cates the mu
ute feature.
He
eadset Key
Togg
gles and indic
cates the headset mode.
Me
essage Key
Accesses voice mails.
Re
edial Key
Rediials a previou
usly dialed nu
umber.
Ԝ
Sp
peakerphone
e Key
Togg
gles the hand
ds-free speak
kerphone mo
ode.
ԝ
Vo
olume Key
Ԟ
Ke
eypad
ԛ
Adju
usts the volum
me of the han
ndset, headset, speaker,
and ringer.
Provides the digitts, letters, and
d special cha
aracters
available in conttext-sensitive applicationss.
Scroll through the
e displayed in
nformation.
ԟ
Confirms actions or answers in
ncoming calls.
Cancels actions or rejects inc
coming calls.
Ԡ
So
oft Keys
Labe
el automatically to identitty their conte
ext-sensitive
featu
ures.
Overrview
Ico
on Instru
uctions
Icons ap
ppear on the phone LCD screen are described
in the
following
g table:
Ic o n
De sc riptio n
Netwo
ork is unavailable
Registtered successfully
Registtration failed
Registtering
Handss-free speake
erphone mod
de
Handsset mode
Headsset mode
Voice
e Mail
Auto Answer
Do No
ot Disturb
Call Hold
Call Mute
Ringer volume is 0
Keypa
ad Lock
Call Fo
orward/Forw
warded Calls
Missed
d Calls
Received Calls
Place
ed Calls
Recorrding box is fu
ull
User Guide for the
e SIP-T41P IP Phone
Ic o n
De sc riptio n
A call cannot be recorded
Recorrding starts su
uccessfully
Recorrding cannott be started
Recorrding cannott be stopped
Overview
LED Instructions
Po we r Indic a to r LED
LED Sta tus
Solid red
Fast flashing red
De sc riptio n
The phone is initializing.
The phone is ringing.
The network is disconnected.
Slow flashing red
The phone receives a voice mail.
Off
The phone is powered off.
Line ke y LED
LED Sta tus
Solid green
De sc riptio n
The line is seized.
The line is in conversation.
Fast flashing green
The line receives an incoming call.
Slow flashing green
The call is placed on hold.
Off
The line is inactive.
Line ke y LED (configured as BLF key)
LED Sta tus
De sc riptio n
Solid red
The monitored user is busy.
Fast flashing red
The monitored user receives an incoming call.
The monitored user is idle.
Off
The monitored user does not exist.
Line ke y LED (used as page switch key)
LED Sta tus
Solid red
Solid green
Fast flashing green
Fast flashing red
Off
De sc riptio n
There is a parked call on the line key of the non-current
page.
There is a call on the line key of the non-current page.
The line receives an incoming call on the non-current
page.
The monitored user receives an incoming call on the
non-current page.
Line keys are idle.
User Guide for the SIP-T41P IP Phone
User Interfaces
There are two ways to customize specific configurations on your SIP-T41P IP phone:
Using the user interface on the IP phone.
Using the user interface in an internet browser window from your PC.
The hardware components keypad and LCD screen constitute the phone user
interface, which allows the user to execute all call operation tasks and basic
configuration changes directly on the phone. In addition, you can use the web user
interface to access all configuration settings. In many instances, it is possible to use both
the phone user interface and the web user interface to operate the phone and
change settings. However, in some instances, it is only possible to use the phone user
interface or the web user interface.
Phone User Interface
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to an administrator, and the
default administrator password is admin (case-sensitive). For more information on
customizing your phone using the available options from the phone user interface, refer
to Customizing Your Phone on page 17.
Web User Interface
In addition to the phone user interface, you can also customize your phone via web
user interface. In order to access the web user interface, you need to know the IP
address of your new phone. To obtain the IP address, press the OK key on the phone.
Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web
browser on your PC. The default administrator user name and password are both admin
(case-sensitive).
The options you can use to customize the IP phone via phone user interface and/or via
web user interface are listed in the following table:
O ptio ns
Pho ne Use r Inte rfa c e
We b Use r Inte rfa c e
√
√
Sta tus
--IPv4
--MAC
--Firmware
--Network
--Phone
--Accounts
Ba sic C a ll Fe a ture s
√
Overview
O ptio ns
Pho ne Use r Inte rfa c e
--Auto Answer
√
--Auto Redial
√
--Call Forward
√
--Call Waiting
√
--Call Park
√
--Call Pickup
√
--Call Return
√
We b Use r Inte rfa c e
--Conference
--Anonymous Call
√
--Anonymous Call Rejection
√
--DND
√
Ba sic Pho ne Se tting s
--Language
√
√
--Time & Date
√
√
--Administrator Password
√
√
--Ring Tones
√
√
--Backlight
√
√
--Call Waiting
√
√
--Phone Volume
√
--Call History Management
√
√
--Contact Management
√
--Directory
--Local Directory
√
√
--Blacklist
√
√
√
--Remote Phonebook
√
--Dial Plan
--DSS Keys
√
√
--Key as Send
√
√
--Hot Line
√
√
√
--Live Dialpad
Adva nc e d Pho ne Fe a ture s
--BLF
√
--Call Recording
√
--Intercom
√
--Multicast Paging
√
--Music on Hold
--ACD
√
--Messages
√
SIP Ac c o unt
--User Options
--Register Status
√
User Guide for the SIP-T41P IP Phone
O ptio ns
Pho ne Use r Inte rfa c e
We b Use r Inte rfa c e
--Account Active
√
--Label
√
√
--Display Name
√
--Register Name
√
--User Name
√
--Password
√
--SIP Server
√
--Server Option
--Registrar Port
--Outbound Status
√
--Outbound Proxy
√
--NAT Traversal
No te
--STUN Status
√
--STUN Server
√
The table above lists most of the feature options. Please refer to the relevant sections for
more information.
Documentations
The following table shows documentations available for the SIP-T41P IP phone.
Na m e
C o nte nts
Whe re fo und
Quick Installation
Basic setup of the
In the
Guide
phone
package
Quick Reference
Guide
Basic call features
and phone
customizations
In the
package
Fo rm a t/ La ng ua g e
PDF/English
PDF/English
Phone/Web user
interface settings
User Guide
Basic call features
and advanced
CD attached
in the package
PDF/English
phone features
No te
You can also download the latest documentations from website:
http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142.
Getting Started
Getting Started
This chapter provides basic installation instructions and information for obtaining the
best performance with the SIP-T41P IP phone. The topics include:
Packaging Contents
Phone Installation
Phone Initialization
Phone Status
Basic Network Settings
Registration
Idle Screen
If you require additional information or assistance with your new phone, contact your
system administrator.
Packaging Contents
The following components are included in your SIP-T41P IP phone package:
SIP- T41P IP Pho ne
User Guide for the
e SIP-T41P IP Phone
10
Pho ne
e Sta nd
Wa ll Mo
M unt Bra c ke
e t (O ptio na l)
Po we r Ada pte r (O ptio na l)
Ha ndsse t & Ha ndse
e t C o rd
Ethe rn
ne t C a b le
Q uic k Insta lla tio n G uide & Q uic
c k Re fe re nc e G uide
Getting Sta
arted
C D- RO
OM
Check th
he list before
e installation. If you find an
nything missin
ng, contact y
your system
administtrator.
Ph
hone Insstallation
If your phone is alrea
ady installed, proceed to Phone Initialiization on pa
age 14.
This section introduce
es how to install the phon
ne with the co
omponents in the packag
ging
contentss:
Atta
ach the stand
d or the optio
onal wall mou
unt bracket
Con
nnect the han
ndset and op
ptional headset
Con
nnect the nettwork and po
ower
1)
Atta
a c h the sta nd
d o r the o ptio
o na l wa ll m o unt b ra c ke t
De sk
s Mo unt Me tho
t d
11
User Guide for the
e SIP-T41P IP Phone
Wa lll Mo unt Me th
ho d (O ptio na
a l)
No te
The he
eadset is not provided
in the
e packaging contents. Forr more informa
ation on how to
attach
h the wall mou
unt bracket, refer to Ye a link Wa ll Mo unt Q uic k Insta lla
a tio n G uide fo
or
T4X IP Pho
P ne s.
2)
12
C o nne c t the ha
a ndse t a nd o ptio
p na l he a dse
d t
Getting Sta
arted
No te
The he
eadset is not provided
in the
e packaging contents. Co
ontact your sysstem
administrator for mo
ore informatio
on.
3)
C o nne c t the ne
e two rk a nd po
o we r
You hav
ve two option
ns for power and
network
k connections. Your system
m administrattor
will advisse you which
h one to use.
AC power
(Optio
onal)
Pow
wer over Ethernet (PoE)
AC Po we
w r (O ptio na l)
To c o nne
e c t the AC po
p we r:
1.
Con
nnect the DC
C plug on the power adap
pter to the DC
C5V port on the phone and
connect the other end of the
e power ada
apter into an electrical po
ower outlet.
2.
Con
nnect the sup
pplied Ethernet cable bettween the Intternet port on the phone and
the Internet port in your netw
work or switch
h/hub device
e port.
Po we r o ve r Ethe rne t
Using a regular
Etherrnet cable, th
he SIP-T41P IP
P phone can be powered
d from a PoE (IEEE
802.3af) compliant sw
witch or hub.
To c o nne
e c t the Po E:
1.
Con
nnect the Ethernet cable between the
e Internet port on the pho
one and an
available port on
n the in-line power
switch
h/hub.
13
User Guide for the
e SIP-T41P IP Phone
No te
If in-line
e power is pro
ovided, you don’t need to connect the AC adapter. Make sure the
Etherne
et cable and switch/hub is PoE compliant.
The phone can also share the network with oth
her network devices
such a
as a PC
(person
nal computerr). It is an optio
onal connecttion.
Im po rta
a nt! Do not un
nplug or remo
ove power to the phone while
it is updating firmware
and co
onfigurations.
Ph
hone Inittializatio
on
After you
ur phone hass been powe
ered on, the system
bootss up and perfforms the
following
g steps:
Auto m a tic
t Pho ne Inittia liza tio n
The phone finishes th
he initialization process by
y loading the saved configuration. The
phone LCD
screen will
w display "Iniitializing…ple
ease wait" du
uring the initia
alization.
DHC P (D
Dyna m ic Ho stt C o nfig ura tio
o n Pro to c o l)
By defau
ult the phone
e attempts to
o contact a DHCP
server in your netwo
ork in order to
obtain th
he valid IPv4 network setttings, e.g., IP address, sub
bnet mask, de
efault gatew
way
address and DNS address.
No te
If your network doess not use DHC
CP, proceed to
o Basic Netwo
ork Settings on
n page 15.
Ph
hone Sta
atus
You can
n view phone
e status via ph
hone user intterface or we
eb user interface.
Available information
n of phone sttatus include
es:
Netw
work status in
ncluding IPv4
4 status, IP ad
ddress mode, MAC addre
ess, LAN type,, LAN
IP an
nd LAN mask
k.
14
Getting Sta
arted
Phone status including device model, harrdware versio
on, firmware version, prod
duct
ID and MAC add
dress).
Acc
count status in
ncluding register status off SIP accountts.
To vie w the
pho ne sta
a tus via pho ne
n use r inte rffa c e :
1.
Press
, or pre
ess Me nu->Sta
a tus.
2.
Press
or
to scroll thro
ough the list and
view the
e specific info
ormation.
To vie w the
pho ne sta
a tus via we b use r inte rfa c e :
1.
Ope
en the web browser
of yo
our computerr.
2.
Ente
er the IP addrress in the bro
owser’s addrress bar, and then press th
he Ente r key.
3.
Ente
er the user na
ame (admin) and passwo
ord (admin) in
n the login pa
age.
4.
Click C o nfirm to login.
ows the available informa
ation of phon
ne status.
The first page sho
Ba
asic Netw
work Se
ettings
If your phone cannot contact a DHCP
server for any reaso
on, you need
d to configure
network settings man
nually. IP pho
ones support the IPv4 add
dress only, the
e IPv6 addresss
only or both
IPv4 and
d IPv6 addressses.
To c o nfig
g ure the IP a ddre
ss m o de
e via pho ne use
u r inte rfa c e :
1.
Press Me nu->Se ttting s->Adva nc
n e d Se tting s (password: admin) ->Ne
e two rk->WAN Po rt.
2.
Press
3.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
or
to select IPv
v4 , IPv6 or IPv
v4 & IPv6 from
m the IP Mo d e field.
To c o nfig
g ure a sta tic IPv4 a ddre sss via pho ne use
u r inte rfa c e :
1.
Press Me nu->Se ttting s->Adva nc
n e d Se tting s (password: admin) ->Ne
e two rk->WAN
Po rt->
- IPv4 ->Sta ticc IP C lie nt.
2.
Ente
er the desired
d values in the
e IPv4 , Sub ne
e t Ma sk, De fa
a ult G a te wa y , Pri DNS and
d Se c
DNS fields respec
ctively.
15
User Guide for the SIP-T41P IP Phone
3.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
To c o nfig ure a sta tic IPv6 a ddre ss via pho ne use r inte rfa c e :
1.
Press Me nu->Se tting s->Adva nc e d Se tting s (password: admin) ->Ne two rk->WAN
Po rt->IPv6 ->Sta tic IPv6 C lie nt.
2.
Enter the desired values in the IPv6 IP, IPv6 IP Pre fix, IPv6 G a te wa y , IPv6 Pri.DNS and
IPv6 Se c .DNS fields respectively.
3.
No te
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Using the wrong network parameters may result in inaccessibility of your phone and may
also have an impact on your network performance. For more information about these
parameters, contact your system administrator.
Registration
Generally, your phone will be deployed with multiple other phones. In this case, your
system administrator will configure the phone parameters beforehand, so that after you
start up your phone, the phone will be registered and ready to use. If your phone is not
registered, you may have to register it. For more information on how to register your
phone, refer to Account Management on page 50.
Idle Screen
If the phone has successfully started up, the idle LCD screen is shown as below.
The idle screen shows the label of current account, time and date, and four soft keys.
16
Custom
mizing Your Phone
Cu
ustomizzing Yo
our Phone
You can
n customize your
SIP-T41P IP phone by configuring the
backlight, time & datte,
ring tone
e and so on. You can add
d contacts to
o the phone’s local directory manually or
from calll history. You can also handle incomin
ng calls from different con
ntacts in diffe
erent
ways.
This chapter providess basic opera
ating instructions for custo
omizing your phone. The
topics in
nclude:
Gen
neral Settingss
Aud
dio Settings
Con
ntact Management
Call History Mana
agement
Syste
em Customizzations
If you req
quire additio
onal informatiion or assistance with you
ur new phone
e, contact yo
our
system administrator
Ge
eneral Settings
Backlight
You can
n configure th
he backlight feature to ad
djust the brig
ghtness of the
e phone LCD
screen. Backlight
status on the LC
CD screen ca
an be configu
ured as the following type
es:
Alw
wa ys o n: Back
klight is on pe
ermanently.
1m in,
i 2m in, 5m in, 10m in, 30m
m in: Backligh
ht is turned offf when the p
phone has be
een
inac
ctive for app
proximately 1min, 2min, 5m
min, 10min orr 30min.
To c o nfig
g ure the b a c klig ht via pho ne use r inte
e rfa c e :
1.
Press Me nu->Se ttting s->Adva nc
n e d Se tting s (password: admin) ->Pho
o ne
Se ttiing s->Ba c klig
g ht.
2.
Press
or
, or the Switcc h soft key to
o select the desired
value
e from the
Ba c klig ht Tim e fie
eld.
17
User Guide for the
e SIP-T41P IP Phone
3.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
You can
n also configu
ure the back
klight via web
b user interfac
ce at the path
Se tting s->
- Pre fe re nc e .
Lan
nguage
The defa
ault language of the phone user interfface is English. The phone
e will detect and
use the same
langua
age as which
h of your interrnet browser for the web user interfac
ce. If
the lang
guage of you
ur internet bro
owser is not su
upported by
y the phone, the web user
interface
e will use Eng
glish by defau
ult. You can change
the language
forr the phone user
interface
e and the we
eb user interface respectiively from ea
ach other.
No te
Not all of the supporrted languages are availab
ble for selectio
on. The availa
able languages
depend on the lang
guage packs currently
load
ded to the IP phone.
Please
e contact you
ur
ormation about the availab
ble languages of your new
system administratorr for more info
phone.
To c ha ng
g e the la ng ua
u g e fo r the pho
ne use r in
nte rfa c e :
1.
Press Me nu->Se ttting s->Ba sic Se
S tting s->La ng
n ua g e .
2.
Press
3.
Press the Sa ve so
oft key to acc
cept the cha
ange.
or
to select the
e desired language.
Text on the LCD screen will ch
hange to the
e selected language.
To c ha ng
g e the la ng u
ua g e fo r the we
w b use r inte
e rfa c e :
18
1.
Click on Se tting s->Pre fe re nc e .
2.
Sele
ect the desire
ed language from the pull-down list off La ng ua g e .
Custom
mizing Your Phone
3.
Click C o nfirm to accept the change.
Text on the web user interfac
ce will change to the selected langua
age.
Tim
me & Date
The time
e and date display on the
e LCD screen when the ph
hone is idle. Y
You can
configurre the phone
e to obtain th
he time and date
from the
e Simple Netw
work Time
Protocoll (SNTP) serve
er automatica
ally, or config
gure the date
e and time m
manually. If th
he
phone cannot
obtain the time an
nd date from
m the SNTP server, contact your system
administtrator for morre information.
To c o nfig
g ure the SNTP se tting s via
a pho ne use r inte rfa c e :
1.
Press Me nu->Se ttting s->Ba sic Se
S tting s->Tim
m e & Da te ->SN
NTP Se tting s.
2.
Press
or
, or the Switcc h soft key to
o select the time
zone tha
at applies to your
area
a from the Tim
m e Zo ne field
d.
The default time zone is "+8 China(Beijing)
)".
3.
Ente
er the domain
n names or IP
P addresses in the NTP Se rve
r r 1 and NT
TP Se rve r 2 fie
elds
resp
pectively.
4.
Press
or
, or the Switcc h soft key to
o select the desired
value
e from the
Da ylig
y ht Sa ving field.
5.
No te
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
Please refer to Appe
endix A - Time
e Zones for the
e list of availab
ble time zone
es on the IP
phone.
19
User Guide for the SIP-T41P IP Phone
To c o nfig ure the tim e a nd da te m a nua lly via pho ne use r inte rfa c e :
1.
Press Me nu->Se tting s->Ba sic Se tting s->Tim e & Da te ->Ma nua l Se tting s.
2.
Enter the specific time and date.
3.
Press the Sa ve soft key to accept the change.
The time and date on the LCD screen will change accordingly.
20
Custom
mizing Your Phone
To c o nfig
g ure the tim e a nd da te fo
o rm a t via pho
o ne use r inte rfa c e :
1.
Press Me nu Se ttin
ng s->Ba sic Se
e tting s->Tim e & Da te ->Tim
m e & Da te Fo r
rm a t.
2.
Press
or
, or the Switcc h soft key to
o select the desired
time format (12 Hour
or 24
4 Hour) from the C lo c k fie
eld.
3.
Press
or
, or the Switcc h soft key to
o select the desired
date format from the
Da te
e Fo rm a t field
d.
4.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
There are 7 available
e date forma
ats. For examp
ple, for the date
format "W
WWW DD
MMM","W
WWW" repressents the abb
breviation of the week, "D
DD" representts two-digit day,
and "MM
MM" represen
nts the first thrree letters of the month.
The date
e formats you
u need to know:
D te Fo rm a t
Da
Exa
a m ple (2013--2-27)
WW
WW MMM DD
Wed Feb 27
DD-MMM-YY
27-Feb-13
YYYY-MM-DD
2013-02-27
DD/MM/YYYY
27/02/2013
MM/DD/YY
02/27/13
DD
D MMM YYYY
27 Feb 2013
WW
WW DD MMM
Wed 27 Feb
You can
n also configu
ure the date and time setttings via web
b user interfa
ace at the pa
ath
Se tting s->
- Tim e & Da tee .
Administrato
or Passw
word
The Advanced Settin
ngs option is only
accessib
ble to an adm
ministrator. Th
he default
administtrator passwo
ord is admin. For security reasons,
you should chan
nge the default
administtrator passwo
ord as soon as
a possible.
To c ha ng
g e the a dm in
nistra to r pa ssswo rd via pho
o ne use r inte
e rfa c e :
1.
Press Me nu->Se ttting s->Adva nc
n e d Se tting s (password: admin) ->Se t Pa sswo rd .
2.
Ente
er the currentt password in
n the C urre nt PWD field.
3.
Ente
er the new pa
assword in the Ne w PWD field.
21
User Guide for the
e SIP-T41P IP Phone
4.
Ente
er the new pa
assword again in the C o nfirm
Pa sswo rd
r field.
5.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
You can
n also configu
ure the administrator passsword via we
eb user interfa
ace at the path
Se c urity ->
- Pa sswo rd .
Keyy as Send
You can
n set the "#" or
o "*" to perfo
orm as a send
d key while diialing.
To c o nfig
g ure ke y a s se
s nd via pho
o ne use r inte rfa
r ce:
1.
Press Me nu->Fe a ture s->Ke y a s se nd .
2.
Press
or
, or the Switcc h soft key to
o select # or * from the Kee y As Se nd fie
eld,
or se
elect Disa b lee to disable th
his feature.
3.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
n also configu
ure key as send via web user
interface
e at the path
You can
Fe a ture s->G e ne ra l In
nfo rm a tio n.
Au
udio Setttings
Volume
You can
n press the vo
olume key to adjust the rin
nger volume when the ph
hone is idle. You
can also
o press the vo
olume key to adjust the re
eceiver volum
me of engage
ed audio dev
vices
(handse
et, speakerph
hone or head
dset), when th
he phone is in the dialing interface or
during a call.
22
Custom
mizing Your Phone
To a djusst the vo lum e whe n the ph
ho ne is idle :
1.
Press
t adjust the ringer volum
to
me.
To a djusst the vo lum e whe n the ph
ho ne is during a c a ll:
1.
Press
t adjust the volume of currently
to
used
d audio devic
ce (handset,
spea
akerphone or
o headset).
No te
If the riinger volume is adjusted to
o minimum, th
he
icon will
w appear on the LCD screen.
Rin
ng Tones
Ring tones are used to
t indicate in
ncoming calls. You can se
elect differen
nt ring tones to
distinguish the differe
ent accountss registered on
o your phone
e, or to distinguish your ph
hone
from you
ur neighbor’ss.
To se le c t a ring to ne fo r the pho ne via pho ne use r inte rfa c e :
1.
Press Me nu->Se ttting s->Ba sic Se
S tting s->Ring To ne s.
2.
Press
3.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
or
to select the
e desired ring
g tone.
To se le c t a ring to ne fo r the a c c o unt via we b use r inte rfa c e :
1.
Click on Ac c o un
nt.
2.
Sele
ect the desire
ed account frrom the pull-down list of Ac
A c o unt.
3.
Click on Ba sic .
4.
Sele
ect the desire
ed ring tone from
the pull--down list of Ring
Type .
23
User Guide for the SIP-T41P IP Phone
If C o m m o n is selected, this account will use the ring tone selected for the phone at
the path of the web user interface Se tting s- >Pre fe re nc e .
5.
Click C o nfirm to accept the change.
You can select a ring tone for the account via web user interface only.
No te
To uplo a d a c usto m ring to ne fo r yo ur pho ne via we b use r inte rfa c e :
1.
Click on Se tting s->Pre fe re nc e .
2.
Click Bro wse to locate a ring tone (the file format must be *.wav) file from your local
system.
3.
No te
24
Click Uplo a d to upload the file.
The ring tone for an incoming call on the phone may be different. For example, when
the phone receives an incoming call from a contact stored in the local directory, it will
play the ring tone assigned to the contact (if not assigned, play the ring tone assigned to
the contact group) in the local directory (refer to Adding Contacts in the Contact
Management section). Otherwise, the phone will play the ring tone assigned to the
account. If both the contact ring tone and the account ring tone are not assigned, then
the phone will play the ring tone assigned for the phone.
Custom
mizing Your Phone
Co
ontact Managem
ment
This section provides the operatin
ng instructions for managiing contacts. The topics
include:
Directory
Loca
al Directory
Blac
cklist
Rem
mote Phonebook
Dirrectory
Directory
y provides ea
asy access to
o the lists you
u use frequen
ntly. The lists c
can be Locall
Directory
y, History, Remote Phone Book and LD
DAP.
To c o nfig
g ure the dire c to ry via we b use r inte rfa
ace:
1.
Click on Dire c to ry
r ->Se tting .
2.
In th
he Dire c to ry block,
select the desired list
l from the Disa
b le d colu
umn and the
en
click
The selected list appears in th
he Ena b le d column.
3.
Repeat the step 2 to add mo
ore lists to the
e Ena b le d column.
4.
To re
emove a list from
the Ena b le d column
n, select the desired
list an
nd click
5.
To adjust
the disp
play order off enabled listss, select the desired
list an
nd click
or
The phone LCD screen
displa
ays the list(s) in
i the adjuste
ed order.
25
User Guide for the SIP-T41P IP Phone
6.
No te
Click C o nfirm to accept the change.
You can configure the directory via web user interface only.
To c he c k the dire c to ry via pho ne use r inte rfa c e :
1.
Press the Dire c to ry soft key when the phone is idle.
The phone LCD screen displays the enabled list(s) in the directory.
If there is only one list in the directory, pressing the Dire c to ry soft key will enter this list
directly.
No te
If the remote phonebook and LDAP features are not configured in advance, you cannot
see the remote phonebook and LDAP lists on the phone user interface. For more
information about the remote phonebook, refer to Remote Phonebook on page 35. For
more information about the LDAP, contact your system administrator.
Local Directory
The built-in phone directory can store the names and phone numbers of your contacts.
You can store up to 1000 contacts in your phone's local directory. There are four default
groups in the local directory: All Contacts, Company, Family and Friend. You can add
new groups and add new contacts to different groups in the local directory. You can
edit, delete or search for a contact in the local directory. You can also call a contact
from the local directory.
Adding Groups
To a dd a g ro up to the lo c a l dire c to ry:
1.
Press the Dire c to ry soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Dire c to ry ->Lo c a l
Dire c to ry to enter the local directory.
26
Custom
mizing Your Phone
2.
Press the G ro up soft
key.
3.
Ente
er the desired
d group name in the Na m e field.
4.
Press
5.
Press the Add sofft key to acc
cept the chan
nge or the Ba
a c k soft key to cancel.
or
to select the
e desired ring
g tone from the Ring To nee s field.
You can
n also edit or delete the Company,
Family and Frie
end contact g
groups.
Editing Group
ps
To e dit a g ro up in the
e lo c a l dire c to
t ry:
1.
Press the Dire c to
o ry soft key.
The IP phone entters the locall directory dirrectly as therre is only Loca
al Directory in the
direc
ctory by defa
ault.
If Local Directory
y is removed from the dire
ectory, press Me nu->Dire c to ry ->Lo c a l
Dire c to ry to ente
er the local directory.
2.
Sele
ect the desire
ed contact group.
3.
Press the O ptio n soft key and
d then select De ta il from the prompt lisst.
4.
Press
5.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
or
to highlight the group information an
nd then edit.
Deleting Grou
ups
To de le te
e a g ro up fro
o m the lo c a l dire c to ry:
1.
Press the Dire c to
o ry soft key.
The IP phone entters the locall directory dirrectly as therre is only Loca
al Directory in the
direc
ctory by defa
ault.
If Local Directory
y is removed from the dire
ectory, press Me nu->Dire c to ry ->Lo c a l
Dire c to ry to ente
er the local directory.
27
User Guide for the
e SIP-T41P IP Phone
2.
Sele
ect the desire
ed contact group.
3.
Press the O ptio n soft key and
d then select De le te from the prompt liist.
The phone LCD screen
prompts the follow
wing warning
g:
4.
Press the O K soft key to confirm the deletiing or the C a nc e l soft key
y to cancel.
Add
ding Conta
acts
You can
n add contac
cts to the loc
cal directory in the followin
ng ways:
Manually
From
m call history
From
m remote ph
honebook
Adding
g C o nta c tss Ma nua lly
To a dd a c o nta c t to the
lo c a l dire
e c to ry m a nua
a lly:
1.
Press the Dire c to
o ry soft key.
al Directory in the
The IP phone entters the locall directory dirrectly as therre is only Loca
direc
ctory by defa
ault.
If Local Directory
y is removed from the dire
ectory, press Me nu->Dire c to ry ->Lo c a l
Dire c to ry to ente
er the local directory.
2.
Sele
ect the desire
ed contact group and pre
ess the Ente r soft key.
3.
Press the Add soft key.
4.
Ente
er the name and
the offic
ce, mobile or other numbe
ers in the corrresponding fields.
5.
Press
or
, or the Switcc h soft key to
o select the desired
acco
ount from the
Ac c o unt field.
If Au
uto is selected
d, the phone
e will use the first available
e account w
when placing calls
to th
he contact frrom the local directory.
6.
Press
or
, or the Switcc h soft key to
o select the desired
ring to
one from the Ring
To ne
e s field.
7.
28
Press the Add sofft key to acc
cept the chan
nge or the Ba
a c k soft key to cancel.
Custom
mizing Your Phone
No te
If the contact
has exxisted in the directory,
the LCD screen will
w prompt “C
ContactName
existed
d!”.
Adding
g C o nta c tss fro m C a ll Histo ry
To a dd a c o nta c t to the
lo c a l dire
e c to ry fro m th
he c a ll histo ry:
1.
Press the Histo ry soft key.
2.
Press
3.
Press the O ptio n soft key, and
d then select Mo ve to C o nta c ts from tthe prompt lisst.
4.
Ente
er the contac
ct name.
5.
Press the Sa ve so
oft key to acc
cept the cha
ange.
or
to highlight the desired entry.
The entry is succe
essfully saved
d in the local directory.
Adding
g C o nta c tss fro m Re m o te Pho ne
e book
To a dd a c o nta c t to the
lo c a l dire
e c to ry fro m th
he re m o te ph
ho ne b o o k:
1.
Press Me nu->Diree c to ry ->Re m o te Pho ne Bo
o o k.
If Re
emote Phone
ebook is adde
ed to the dire
ectory, press Dire c to ry ->R
Re m o te Pho ne
Bo o k to enter the
e remote pho
onebook.
2.
Sele
ect the desire
ed remote gro
oup and press the Ente r soft key.
3.
Press
4.
Press the O ptio n soft key, and
d then select Mo ve to C o nta c ts from tthe prompt lisst.
5.
Press the Sa ve so
oft key to sav
ve the contac
ct to the loca
al directory.
or
to highlight the desired entry.
If the
e contact ha
as already exxisted in the lo
ocal directorry, the LCD sc
creen will pro
ompt
"Ove
erwrite the orriginal contact?". Press the O K soft key
y to overwrite
e the original
contact in the lo
ocal directory
y or the C a ncc e l soft key to
o cancel.
For more
e information
n on remote phonebook
operating,
re
efer to Remotte Phoneboo
ok on
page 35
5.
Editing Conta
acts
To e dit a c o nta c t in the lo c a l dire
e c to ry:
1.
Press the Dire c to
o ry soft key.
The IP phone entters the locall directory dirrectly as therre is only Loca
al Directory in the
direc
ctory by defa
ault.
If Local Directory
y is removed from the dire
ectory, press Me nu->Dire c to ry ->Lo c a l
29
User Guide for the
e SIP-T41P IP Phone
Dire c to ry to ente
er the local directory.
2.
Sele
ect the desire
ed contact group and pre
ess the Ente r soft key.
3.
Press
4.
Press the O ptio n soft key, and
d then select De ta il from the
prompt list.
5.
Press
6.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
or
or
to highlight the desired contact.
to highlight the contact information and then edit.
Deleting Conttacts
To de le te
e a c o nta c t fro
f m the lo c a l dire c to ry:
1.
Press the Dire c to
o ry soft key.
The IP phone entters the locall directory dirrectly as therre is only Loca
al Directory in the
direc
ctory by defa
ault.
If Local Directory
y is removed from the dire
ectory, press Me nu->Dire c to ry ->Lo c a l
Dire c to ry to ente
er the local directory.
2.
Sele
ect the desire
ed contact group and pre
ess the Ente r soft key.
3.
Press
4.
Press the O ptio n soft key, and
d then select De le te from the prompt list.
or
to highlight the desired contact.
The phone LCD screen
prompts the follow
wing warning
g:
5.
Press the O K soft key to confirm the deletiing or the C a nc e l soft key
y to cancel.
You can
n also delete all contacts by pressing the O ptio n so
oft key, and th
hen select De
e le te
All.
You can
n also manag
ge contacts via
v web user interface at the path Diree c to ry ->Lo c a l
Dire c to ry
y.
Placing Calls to Contactts
To pla c e a c a ll to a c o nta c t fro m the lo c a l dir
re c to ry:
1.
Press Dire c to ry so
oft key.
The IP phone entters the locall directory dirrectly as therre is only Loca
al Directory in the
direc
ctory by defa
ault.
30
Custom
mizing Your Phone
If Local Directory
y is removed from the dire
ectory, press Me nu->Dire c to ry ->Lo c a l
Dire c to ry to ente
er the local directory.
2.
Sele
ect the desire
ed contact group and pre
ess the Ente r soft key.
3.
Press
4.
Press the Dia l sofft key.
nly one numb
ber of the con
ntact is stored in the loca
al directory, p
press the Dia l soft
If on
or
to highlight the desired contact.
key to dial out th
he number.
If mu
ultiple numbe
ers of the contact are sto
ored in the loc
cal directory
y, press the Diia l
soft key to displa
ay a list of num
mbers.
Press
orr
to highlight the desiired number..
Press the Dia
a l soft key to dial out the number.
Sea
arching forr Contacts
To se a rc
c h fo r a c o nta
a c t in the lo c a l dire c to ry:
1.
Press the Dire c to
o ry soft key.
The IP phone entters the locall directory dirrectly as therre is only Loca
al Directory in the
direc
ctory by defa
ault.
If Local Directory
y is removed from the dire
ectory, press Me nu->Dire c to ry ->Lo c a l
Dire c to ry to ente
er the local directory.
2.
Press the Se a rc h soft key.
3.
Ente
er a few conttinuous chara
acters of the contact nam
me or continu
uous numberrs of
the contact pho
one number using
the key
ypad.
The contacts wh
hose name orr phone num
mber matchess the charac
cters entered will
app
pear on the LCD screen. You
can dial from the resu
ult list.
Sea
arch Sourcce List in Dialing
You can
n search a co
ontact from the desired lissts when the phone is in th
he dialing
interface
e. The lists ca
an be Local Directory,
Histtory, Remote
e Phonebook and LDAP.
To c o nfig
g ure se a rc h so
s urc e list in dia ling via we
w b use r inte rfa
r ce:
1.
Click on Dire c to ry
r ->Se tting .
2.
In th
he Se a rc h So urc
u e List In Dia ling block, select the de
esired list from
m the Disa b le
ed
colu
umn and click
The selected list appears in th
he Ena b le d column.
31
User Guide for the
e SIP-T41P IP Phone
3.
Repeat the step 2 to add mo
ore lists to the
e Ena b le d column.
4.
To re
emove a list from
the Ena b le d column
n, select the desired
list an
nd click
5.
To adjust
the disp
play order off lists, select th
he desired lisst and click
or
The phone LCD screen
displa
ays the search results in th
he adjusted o
order.
6.
No te
Click C o nfirm to accept the change.
You ca
an configure search
source
e list in dialing via web user interface onlly.
To se a rc
c h fo r a c o nta
a c t in the e na
a b le d se a rc h so urc e lists:
1.
Pick
k up the hand
dset, press the
e speakerphone or press the line key.
2.
Ente
er a few conttinuous chara
acters of the entry’s name
e or the entry
y’s phone num
mber
using
g the keypad
d.
The entries in the
e enabled sea
arch source lists whose na
ame or phon
ne number
mattches the cha
aracters ente
ered will appear on the LC
CD screen. Y
You can presss
or
to scroll to
o the desired
d contact, an
nd then place a call to th
he contact.
Imp
porting/Exp
porting Con
ntact Lists
You can
n manage yo
our phone’s lo
ocal directorry via phone user interfac
ce or web use
er
interface
e. But you ca
an only imporrt or export th
he contact list via web usser interface..
To im po rt
r a n XML file
e o f c o nta c t liist via we b us
se r inte rfa c e :
32
Customizing Your Phone
1.
Click on Dire c to ry ->Lo c a l Dire c to ry .
2.
Click Bro wse to locate a contact list file (file format must be .xml) from your local
system.
3.
Click Im po rt XML to import the contact list.
The web user interface prompts "The original contact will be covered, Continue?".
4.
Click O K to complete importing the contact list.
To im po rt a C SV file o f c o nta c t list via we b use r inte rfa c e :
1.
Click on Dire c to ry ->Lo c a l Dire c to ry .
2.
Click Bro wse to locate a contact list file (file format must be.csv) from your local
system.
3.
(Optional.) Check the Sho w Title checkbox.
It will prevent importing the title of the contact information which is located in the
first line of the CSV file.
4.
Click Im po rt C SV to import the contact list.
5.
(Optional.) Mark the O n radio box in the De le te O ld C o nta c ts field.
It will delete all existing contacts while importing the contact list.
33
User Guide for the SIP-T41P IP Phone
(Optional.) Select the contact information you want to import into the local
6.
directory from the pull down list of Inde x.
Click Im po rt to complete importing the contact list.
7.
To e xpo rt a c o nta c t list via we b use r inte rfa c e :
1.
Click on Dire c to ry ->Lo c a l Dire c to ry .
2.
Click Expo rt XML (or Expo rt C SV ).
3.
Click Sa ve to save the contact list to your local system.
You can import/export contact lists via web user interface only.
No te
Blacklist
The built-in phone directory can store the names and phone numbers of the blacklist.
You can store up to 30 contacts in your phone’s blacklist directory. You can add, edit,
delete or search for a contact in the blacklist directory. You can also call a contact in
the blacklist directory, but an incoming call from the contact in the blacklist directory
will be rejected automatically.
To a dd a c o nta c t to the b la c klist dire c to ry m a nua lly:
34
1.
Press Me nu->Dire c to ry ->Bla c klist.
2.
Press the Add soft key.
3.
Enter the name and the office, mobile or other numbers in the corresponding fields.
Custom
mizing Your Phone
4.
Press
or
, or the Switcc h soft key to
o select the desired
acco
ount from the
Ac c o unt field.
If Au
uto is selected
d, the phone
e will use the first available
e account w
when placing calls
to th
he contact frrom the local directory.
5.
Press the Add sofft key to acc
cept the chan
nge or the Ba
a c k soft key to cancel.
To m o ve
e a c o nta c t to
o the b la c klisst dire c to ry:
1.
Press Dire c to ry so
oft key.
The IP phone entters the locall directory dirrectly as therre is only Loca
al Directory in the
direc
ctory by defa
ault.
If Local Directory
y is removed from the dire
ectory, press Me nu->Dire c to ry ->Lo c a l
Dire c to ry to ente
er the local directory.
2.
Sele
ect the desire
ed contact group and pre
ess the Ente r soft key.
3.
Press
4.
Press the O ptio n soft key and
d then select Add to Bla c klist
from the prompt list.
or
to highlight the desired contact.
The phone LCD screen
prompts "Move se
elected to Bla
acklist?".
5.
Press the O K soft key to confirm the setting
g.
Operatin
ng instruction
ns of editing blacklists,
deleting blackliists, placing c
calls to black
klists
and searching for a contact
in th
he blacklist, re
efer to the op
perating instrructions of Lo
ocal
Directory
y on page 26
6.
Remote Pho
onebook
You can
n access yourr corporate directory
thro
ough your phone. You can add conta
act to
the loca
al directory fro
om the corpo
orate directo
ory. You can also call a co
ontact from the
corporate directory.
You can
n configure yo
our new pho
one to accesss up to 5 corp
porate directories. All rem
mote
phonebooks must be
e less than 5M
MB in size. Co
ontact your sy
ystem admin
nistrator for th
he
access URL
U of the co
orporate directory.
To c o nfig
g ure a n a c c e ss URL fo r re
e m o te pho ne b o o k via we
e b use r inte rfa
ace:
1.
Click on Dire c to ry
r ->Re m o te Pho
P ne Bo o k.
2.
Ente
er the accesss URL in the Ree m o te URL fie
eld.
35
User Guide for the SIP-T41P IP Phone
3.
Enter the name in the Displa y Na m e field.
4.
Click C o nfirm to accept the change.
You can configure an access URL for remote phone book via web user interface only.
No te
To a c c e ss yo ur c o rpo ra te dire c to ry via pho ne use r inte rfa c e :
1.
Press Me nu->Dire c to ry ->Re m o te Pho ne Bo o k.
If Remote Phone Book is added to the directory, press Dire c to ry ->Re m o te Pho ne
Bo o k to enter the remote phonebook.
2.
Select the desired remote group, and then press the Ente r soft key.
The phone connects to load the corporate directory, and then displays the
corporate contacts on the LCD screen.
3.
Press the Ba c k soft key to back to the previous interface.
To se a rc h fo r a c o nta c t in the c o rpo ra te dire c to ry:
1.
Press Me nu->Dire c to ry ->Re m o te Pho ne Bo o k.
If Remote Phone Book is added to the directory, press Dire c to ry ->Re m o te Pho ne
Bo o k to enter the remote phonebook.
2.
Select the desired remote group, and then press the Ente r soft key to load the
corporate directory.
3.
36
Press the Se a rc h soft key.
Customizing Your Phone
4.
Enter a few continuous characters of the contact name or continuous numbers of
the contact phone number using the keypad.
The contacts whose name or phone number matches the characters entered will
appear on the LCD screen. You can place a call from the result list.
To pla c e a c a ll fro m the c o rpo ra te dire c to ry:
1.
Press Me nu->Dire c to ry ->Re m o te Pho ne Bo o k.
If Remote Phone Book is added to the directory, press Dire c to ry ->Re m o te Pho ne
Bo o k to enter the remote phonebook.
2.
Select the desired remote group, and then press the Ente r soft key to load the
corporate directory.
3.
Select the desired contact in the corporate directory.
4.
Press the Dia l soft key.
In addition, you can enable the phone to present the caller identity stored in the
corporate directory when receiving a call.
To e na b le the pre se nta tio n o f c a lle r ide ntity sto re d in the re m o te pho ne b o o k:
1.
Click on Dire c to ry ->Re m o te Pho ne Bo o k.
2.
Select Ena b le d from the pull-down list of Sre m o te Na m e .
3.
Enter the refresh period in the Sre m o te Fla sh Tim e (Se c o nds) field.
The default value is 3600 seconds.
4.
Click C o nfirm to accept the change.
37
User Guide for the
e SIP-T41P IP Phone
Ca
all Historry Mana
agementt
The SIP-TT41P IP phone
e maintains call
c history listts of Placed Calls,
Received Calls, Misssed
Calls and
d Forwarded
d Calls. The ca
all history list supports up to 400 entriess in all. You can
check th
he call history
y, dial a call, add a conta
act or delete
e an entry from the call hisstory
list. To sa
ave the call history,
you sh
hould enable
e the history record featurre in advance.
To e na b le the histo ry
y re c o rd fe a tu
ure via pho ne
e use r inte rfa
ace:
1.
Press Me nu->Fe a ture s->Histo ry
r Se tting .
2.
Press
or
, or the Switcc h soft key to
o select Ena b le from the H
Histo ry Re c o rd
field
d.
3.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
To c he c k the c a ll histo ry:
1.
Press the Histo ry soft key.
The LCD screen displays
the all
a call list.
2.
Press
or
to switch be
etween All, Placed, Received, Missed and Forward
ded
or
to select the
e desired enttry.
call lists.
3.
Press
4.
Press the O ptio n soft key, and
d then select De ta il from the
prompt liist.
The detailed info
ormation of th
he entry app
pears on the LCD
screen.
To dia l a c a ll fro m the
e c a ll histo ry
y list:
1.
Press the Histo ry soft key.
2.
Press
or
to switch be
etween All, Placed, Received, Missed and Forward
ded
or
to select the
e desired enttry.
call lists.
3.
Press
4.
Press the Se nd so
oft key.
To a dd a c o nta c t to the
lo c a l dire
e c to ry fro m th
he c a ll histo ry
r list:
1.
Press the Histo ry soft key.
2.
Press
or
to switch be
etween All, Placed, Received, Missed and Forward
ded
or
to select the
e desired enttry.
call lists.
3.
38
Press
Custom
mizing Your Phone
4.
Press the O ptio n soft key, and
d then select Mo ve to C o nta c ts (or Ad
dd to Bla c klist)
from
m the promptt list.
5.
Ente
er the desired
d values in the correspond
ding fields.
6.
Press the Sa ve so
oft key to acc
cept the cha
ange.
For more
e information
n, refer to Contact Manag
gement on page
25.
To de le te
e a n e ntry fro
o m the c a ll histo
ry list:
1.
Press the Histo ry soft key.
2.
Press
or
to switch be
etween All, Placed, Received, Missed and Forward
ded
or
to select the
e desired enttry.
call lists.
3.
Press
4.
Press the De le te soft key.
To de le te
e a ll e ntrie s fro
f m the c a ll histo ry list:
1.
Press the Histo ry soft key.
2.
Press
or
to switch be
etween All, Placed, Received, Missed and Forward
ded
call lists.
3.
Press the O ptio n soft key, and
d then select De le te All fro
om the prompt list.
4.
Press the O K soft key.
The phone LCD screen
prompts "Delete all
a records?".
5.
Press the O K soft key to confirm the deletiion or the C a nc e l soft key
y to cancel.
Syystem Cu
ustomizations
Headset Usse
If you wa
ant to use a headset,
phy
ysically connect your hea
adset and ac
ctivate the
headsett mode for usse. For more information
on
o physically connecting a headset, refer
to Phone
e Installation on page 11..
39
User Guide for the SIP-T41P IP Phone
Headset Mode Activation/Deactivation
To a c tiva te the he a dse t m o de :
1.
Press
on the phone.
The headset key LED illuminates solid green when the headset mode is activated.
Press the line key or the Answe r soft key to answer an incoming call, the call will be
connected to your headset automatically.
Enter the desired number and then press the Se nd soft key, the phone will place a
call using the headset automatically. For more information about using the headset
to place a call, refer to Placing Calls on page 61.
To de a c tiva te the he a dse t m o de :
1.
Press
again on the phone.
The headset key LED turns off when the headset mode is deactivated.
Headset Prior
You can use headset in priority when enabling the headset prior feature. This feature is
especially useful for permanent or full-time headset users.
To e na b le the he a dse t prio r fe a ture via we b use r inte rfa c e :
40
1.
Click on Fe a ture s->G e ne ra l Info rm a tio n.
2.
Select Ena b le d from the pull-down list of He a dse t Prio r.
3.
Click C o nfirm to accept the change.
Customizing Your Phone
To use the he a dse t prio r fe a ture , yo u sho uld a c tiva te the he a dse t m o de in a dva nc e :
1.
Physically connect the headset.
2.
Press
to activate the headset mode.
If the headset prior feature is enabled, the headset mode will not be deactivated until
you press the He a dse t key again.
No te
You can configure headset prior via web user interface only.
Dual Headset
You can use two headsets when enabling the dual headset feature. To use this feature,
you must physically connect headsets to the headset jack and handset jack
respectively. Once the phone joins in a call, people with the headset connected to the
headset jack has a full-duplex conversation, another people with the headset
connected to the handset jack is only allowed to listen to.
To e na b le the dua l he a dse t fe a ture via we b use r inte rfa c e :
No te
1.
Click on Fe a ture s->G e ne ra l Info rm a tio n.
2.
Select Ena b le d from the pull-down list of Dua l He a dse t.
3.
Click C o nfirm to accept the change.
You can configure dual headset via web user interface only.
41
User Guide for the SIP-T41P IP Phone
DSS Keys
There are two types of DSS keys: Line Keys and Programmable Keys. The details will be
introduced in the following. The SIP-T41P IP phone supports 15 line keys.
Line Keys
You can assign predefined functionalities to the line keys. You can also define a label
for the line key feature which will appear on the LCD screen. Line keys allow you to
quick access features such as call return and voice mail. The line key LED will indicate
the monitoring status when the keys are assigned specific features, such as BLF. The
default key type of line key 1-3 is Line. The default key type of line key 4-15 is N/A, which
indicates that this line key provides no functionality.
To a ssig n func tio na lity to the line ke y via pho ne use r inte rfa c e :
1.
Press Me nu->Fe a ture s->DSS Ke ys.
2.
Select the desired line key, and then press the Ente r soft key.
3.
Select the desired key type from the Type field.
4.
(Optional.) Select the desired key event type from the Ke y Type field.
5.
(Optional.) Select the desired line from the Ac c o unt ID field.
6.
(Optional.) Enter a string that will appear on the LCD screen in the La b e l field.
7.
(Optional.) Enter the corresponding value in the Va lue field.
8.
(Optional.) Enter the corresponding value in the Exte nsio n field.
9.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
You can also configure the line key via web user interface at the path DSSKe y ->Line
Ke y .
No te
When the phone is idle, you can also long press the line key to configure it directly on the
phone.
You can assign functionalities to 15 line keys. These 15 line keys are displayed on three
pages. When you assign functionality to line keys located in line key 1-6, the labels of
the line keys display on the first page.
The following figure shows an example:
When you assign functionality to line key located in line key 7-15, the labels of the line
key 6-10 display on the second page, and the labels of the line key 11-15 display on the
42
Customizing Your Phone
third page. The right bottom line key is used to switch pages.
The following figure shows an example:
The following table lists the page icon status:
Ic o ns
De sc riptio n
Indicates the current page of the line keys.
Indicates the non-current page of the line keys.
You can configure the page icon and page switch key LED to indicate the different
status. This feature is disabled by default. For more information on the page switch key
LED status, refer to LED Instructions on page 5.
The following table lists the page icon status for different states:
Ic o ns Sta tus
De sc riptio n
The BLF monitored user receives an incoming call on the
non-current page.
Fast flashing
The line receives an incoming call on the non-current page.
There is a hold call on the line on the on the non-current
page.
To c o nfig ure the pa g e ic o n to indic a te sta tus via we b use r inte rfa c e :
1.
Click on DSSKe y ->Line Ke y .
2.
Select Ena b le d in the Ena b le Pa g e Tips field.
3.
Click C o nfirm to accept the change.
43
User Guide for the SIP-T41P IP Phone
The line key features are explained in the following subchapters in detail:
Line
Speed Dial
Voice Mail
Directed Pickup
Group Pickup
DTMF
Prefix
Local Group
XML Group
LDAP
Conference
Forward
Transfer
Hold
DND
Group Listening
Zero Touch
URL
Directory
For more information, contact your system administrator.
Line
You can use this key feature to accept the incoming calls, place active calls on hold or
resume a held call. It performs the same as a hard line key.
De pe nde nc ie s: Ty p e ( Line )
A c c o unt ID (the a c c o unt this fe a ture will b e a p p lie d to )
Value (De fa ult/Lo c k/Flo a t)
Usa g e : When receiving an incoming call, the DSS key LED flashes green:
1.
Press the DSS key to accept the incoming call.
2.
Press the DSS key to place the active call on hold.
3.
Press the DSS key again to resume the held call.
If you select Lo c k in the Va lue field, the line keys located in the same position of the
other page will be automatically assigned the line feature with Lo c k filled in the Va lue
field. Then you can use this key on every page. This feature is only applicable to line key
1-3.
44
Customizing Your Phone
If you select Flo a t in the Va lue field, the phone will automatically switch to the page the
line key is located when the line key receives an incoming call.
Spe e d Dia l
You can use this key feature to speed up dialing the numbers often used or hard to
remember.
De pe nde nc ie s: Ty p e ( Sp e e d Dial)
A c c o unt ID (the a c c o unt this fe a ture will b e a p p lie d to )
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the numb e r yo u wa nt to dia l o ut)
Usa g e : Press the DSS key to dial out the number specified in the Va lue field, using the
account selected from the Ac c o unt ID field.
Vo ic e Ma il
You can use this key feature to connect voice mail quickly. For more information, refer
to Voice Mail on page 103.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Ty p e ( Vo ic e Mail)
A c c o unt ID (the a c c o unt this fe a ture will b e a p p lie d to )
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the vo ic e ma il a c c e ss c o de )
Usa g e : Press the DSS key to dial out the voice mail access code, you can follow the
voice prompt to listen to the voice mails.
Dire c te d Pic kup
You can use this key feature to answer someone else’s incoming call on the phone.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Ty p e ( Dire c t Pic kup )
A c c o unt ID (the a c c o unt this fe a ture will b e a p p lie d to )
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the dire c t p ic kup c o de fo llo we d b y the sp e c ific p ho ne numb e r)
Usa g e : Press the DSS key on your phone when the specific phone number receives an
incoming call. The call is answered on your phone.
G ro up Pic kup
You can use this key feature to answer incoming calls in a group that is associated with
their own group.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Ty p e ( G ro up Pic kup )
A c c o unt ID (the a c c o unt this fe a ture will b e a p p lie d to )
45
User Guide for the SIP-T41P IP Phone
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the g ro up p ic kup fe a ture c o de )
Usa g e : Press the DSS key on your phone when a phone number in the group receives
an incoming call. The call is answered on your phone.
DTMF
You can use this key feature to send the specification of arbitrary key sequences via
DTMF.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Ty p e ( DTMF)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (DTMF se q ue nc e )
No te
DTMF sequence can only contain "0-9", "*", "#" and "A-D".
Usa g e : Press the DSS key during an active call to send the key sequence specified in the
Va lue field.
Pre fix
You can use this key feature to add a specified prefix number before the dialed
number.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Ty p e ( Pre fix )
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the p re fix numb e r)
Usa g e : Press the DSS key when the phone is idle, the phone enters into the dialing
screen and displays the prefix number which you specified in the Va lue field, enter
other digits and then dial out.
Lo c a l G ro up
You can use this key feature to access the contact group in the local directory quickly.
For more information, refer to Local Directory on page 26.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Ty p e ( Lo c al G ro up )
Lo c al G ro up (the c o nta c t g ro up na me yo u wa nt to a c c e ss)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e : Press the DSS key to access the contact group specified in the Lo c a l G ro up field.
XML G ro up
You can use this key feature to access the remote group in your corporate directory
46
Customizing Your Phone
quickly. You should configure the remote phonebook in advance. For more information,
refer to Remote Phonebook on page 35.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Ty p e ( XML G ro up )
XML G ro up (the re mo te g ro up na me yo u wa nt to a c c e ss if the re mo te
p ho ne b o o k is c o nfig ure d)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e : Press the DSS key to access the remote group specified in the XML G ro up field.
LDAP
You can use this key feature to access the LDAP search interface quickly.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Ty p e ( LDA P)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e :
1.
Press the DSS key to access the LDAP search interface.
2.
Enter a few continuous characters of the contact name or continuous numbers of
the contact phone number using the keypad.
The contacts whose name or phone number matches the characters entered will
appear on the LCD screen.
C o nfe re nc e
You can use this key feature to set up a conference call. For more information, refer to
Conference on page 79.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Ty p e ( C o nf)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the numb e r yo u wa nt to a dd to the c o nfe re nc e )
Usa g e : Press the DSS key during an active call to set up a conference with the number
specified in the Va lue field.
Fo rwa rd
You can use this key feature to forward an incoming call to someone else. For more
information, refer to Call Forward on page 73.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Ty p e ( Fo rward )
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the numb e r yo u wa nt to fo rwa rd to )
Usa g e : Press the DSS key to forward an incoming call to the number specified in the
Va lue field.
47
User Guide for the SIP-T41P IP Phone
Tra nsfe r
You can use this key feature to handle the call differently depending on the transfer
mode on DSS key when there is an active call on the phone.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Ty p e ( Tran)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the numb e r yo u wa nt to tra nsfe r to )
Usa g e :
When the transfer mode on DSS key is Blind Tra nsfe r, press the DSS key to complete
the blind transfer to the number specified in the Va lue field.
When the transfer mode on DSS key is Atte nde d Tra nsfe r, press the DSS key to dial
out the number specified in the Va lue field, and then you can perform the
attended or semi-attended transfer.
When the transfer mode on DSS key is Ne w C a ll, press the DSS key to place a new
call to the number specified in the Va lue field.
You can configure the transfer mode on DSS key via web user interface at the path
Fe a ture s->Tra nsfe r. For more information on how to configure the transfer mode on DSS
key, refer to Busy Lamp Field (BLF) on page 89.
No te
Ho ld
You can use this key feature to place an active call on hold or retrieve a held call.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Ty p e ( Ho ld )
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e :
1.
Press the DSS key during an active call to place the call on hold.
2.
Press the DSS key again to retrieve the held call.
DND
You can use this key feature to activate or deactivate the DND mode.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Ty p e ( DND)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e :
No te
48
1.
Press the DSS key to activate the DND mode.
2.
Press the DSS key again to deactivate the DND mode.
When the DND mode is activated, the incoming calls will be rejected automatically.
Customizing Your Phone
G ro up Liste ning
You can use this key feature to activate the Speakerphone and Handset/Headset
mode at the same time. It is suitable for the group conversation which has more than
one person at one side. You are able to speak and listen through the handset/headset,
meanwhile the others nearby can only listen through the speaker.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Ty p e ( G ro up Liste ning )
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e :
1.
During a call, press the DSS key to activate the group listening mode.
You can then speak and listen through the handset/headset, other people at your
side can listen through speaker at the same time.
2.
Press the DSS key again to deactivate the group listening mode.
Ze ro To uc h
You can use this key feature to configure auto provision and network parameters
quickly.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Ty p e ( Ze ro To uc h)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e :
1.
Press the DSS key to access the zero touch screen.
2.
Press the O K soft key within a few seconds.
3.
Configure the network parameters in the corresponding fields.
4.
Press the Ne xt soft key.
5.
Configure the auto provision parameters in the corresponding fields.
6.
Press the O K soft key.
The phone will reboot to update configurations.
URL
You can use this key feature to trigger the phone to send a HTTP GET request contained
a specific URL.
De pe nde nc ie s: Ty p e ( URL)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
URL (the URL c o nta ine d in the HTTP G ET re q ue st)
Usa g e : Press the DSS key to trigger the phone to send a HTTP GET request contained the
URL specified in the URL field.
Dire c to ry
You can use this key feature to easy access to the lists you use frequently. For more
49
User Guide for the SIP-T41P IP Phone
information, refer to Directory on page 25.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Ty p e (Dire c to ry )
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e : Press the DSS key to immediately access to the lists you use frequently.
Programmable Keys
You can customize the soft keys, navigation keys and function keys.
To c usto m ize the pro g ra m m a b le ke ys via we b use r inte rfa c e :
No te
1.
Click on DSSKe y ->Pro g ra m m a b le Ke y .
2.
Customize specific features for these keys.
3.
Click C o nfirm to accept the change.
You can configure the programmable keys via web user interface only.
Account Management
You can register one or multiple accounts on the SIP-T41P IP phone. You can also
configure each line key associated with an account or configure multiple line keys
associated with an account.
Account Registration
To re g iste r a n a c c o unt via pho ne use r inte rfa c e :
50
1.
Press Me nu->Se tting s->Adva nc e d Se tting s (password: admin) ->Ac c o unts.
2.
Select the desired account and then press the Ente r soft key.
Customizing Your Phone
3.
Select Ena b le from the Ac tiva tio n field.
4.
Enter the desired values in La b e l, Displa y Na m e , Re g iste r Na m e , Use r Na m e ,
Pa sswo rd and SIP Se rve r1 fields respectively. Contact your system administrator for
more information.
5.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
6.
Repeat steps 2 to 5 until you have registered all accounts.
The following figures show single or multiple accounts registered on the phone:
Sing le a c c o unt:
Multiple a c c o unts:
To disa b le a n a c c o unt via pho ne use r inte rfa c e :
1.
Press Me nu->Se tting s->Adva nc e d Se tting s (password: admin) ->Ac c o unts.
2.
Select the desired account and then press the Ente r soft key.
3.
Select Disa b le from the Ac tiva tio n field.
4.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
You can also register or disable an account via web user interface at the path
Ac c o unt->Re g iste r.
Multiple Line Keys per Account
You can configure multiple line keys associated with an account. This enhances call
visualization and simplifies call handling.
If this is the case, the LCD screen resembles the following figure:
51
User Guide for the SIP-T41P IP Phone
Incoming calls to this line will be distributed evenly among the available line keys.
Similarly, outgoing calls will be distributed.
Your phone can be configured to have a combination of lines with a single line key and
lines with multiple line keys.
Dial Plan
Dial plan is a string of characters that governs the way your SIP-T41PIP phone processes
the inputs received from your phone keypad. The SIP-T41P IP phone supports the
following dial plan features:
Replace Rule
Dial-now
Area Code
Block Out
The basic expression syntax you need to know:
Synta x
De sc riptio n
The dot "." can be used as a placeholder or multiple placeholders for
any character. Example:
"12." would match "123 ", "1234 ", "12345 ", "12a b c ", etc.
An "x" can be used as a placeholder for any character. Example:
"12x" would match "121 ", "122 ", "123 ", "12a ", etc.
The square brackets "[]" can be used as a placeholder for a single
[]
character which matches any of a set of characters. Example:
"91[5-7]1234" would match "915 1234", "916 1234", "917 1234", etc.
The parentheses "( )" can be used to group together patterns, for
()
instance, to logically combine two or more patterns. Example:
"([1-9])([2-7])3" would match "92 3", "15 3", "77 3",etc.
The “$” should be followed by the sequence number of a parenthesis.
The “$” plus the sequence number means the whole character or
characters placed in the parenthesis. The number directs to the right
parenthesis when there are more than one. Example:
A replace rule configuration: Prefix: "9([5-7])(.)", Replace: "5$2". When
you enter "96123" to dial out on your phone, the number will be
replaced as "5123" and then dialed out. “$2” means the characters in
the second parenthesis, that is, “123”.
No te
52
You can configure the dial plan rules via web user interface only.
Customizing Your Phone
Replace Rule
You can configure one or more replace rules to remove the specified string and
replace it with another string. You can configure a pattern with wildcards (expression
syntax refer to the table above), so that any string that matches the pattern will be
replaced. This feature is convenient for you to dial out a long number. For example, a
replace rule is configured as "Prefix: 1" and "Replace: 1234567", when you try to dial out
the number “1234567”, you just need to enter “1” on the phone and then press the
Send soft key.
To a dd a re pla c e rule via we b use r inte rfa c e :
1.
Click on Se tting s->Dia l Pla n->Re pla c e Rule .
2.
Enter the string (e.g., 2xx) in the Pre fix field.
3.
Enter the string (e.g., 12345) in the Re pla c e field.
4.
Enter the desired line ID in the Ac c o unt field or leave it blank.
5.
Click Add to add the replace rule.
When you enter the number “234” using the keypad and then dial out, the phone
will dial out “12345” instead.
The valid values of Ac c o unt field can be one or more digits among 1, 2, and 3. Each digit
must be separated by a “,”. For example: when you enter the value “1, 2” in the Ac c o unt
field, this replace rule will apply to account1 and account2.
No te
If you leave the Ac c o unt field blank, the replace rule will apply to all accounts.
To e dit a re pla c e rule via we b use r inte rfa c e :
1.
Click on Se tting s->Dia l Pla n->Re pla c e Rule .
2.
Select the desired replace rule by checking the checkbox.
53
User Guide for the SIP-T41P IP Phone
3.
Edit the values in the Pre fix and Re pla c e fields.
4.
Enter the desired line ID in the Ac c o unt field or leave it blank.
5.
Click Edit to edit the replace rules.
To de le te o ne o r m o re re pla c e rule s via we b use r inte rfa c e :
1.
Click on Se tting s->Dia l Pla n->Re pla c e Rule .
2.
Select the one or more replace rules by checking the checkbox(es).
3.
Click De l to delete the replace rule(s).
Dial-now
You can configure one or more dial-now rules on your phone. When the dialed out
number matches the dial-now string, the number will be dialed out automatically. For
example, a dial-now rule is configured as "2xx", then entering any three-digit string
begins with 2 will be dialed out automatically on the phone.
To a dd a dia l- no w rule via we b use r inte rfa c e :
1.
Click on Se tting s->Dia l Pla n->Dia l- no w.
2.
Enter the desired value (e.g., 1234) in the Rule field.
3.
Enter the desired line ID in the Ac c o unt field or leave it blank.
For more information about the valid values of Ac c o unt field, refer to Replace Rule
on page 53.
4.
Click Add to add the dial-now rule.
When you enter the number “1234” using the keypad, the phone will dial out “1234”
automatically without pressing any key.
No te
54
You can also edit or delete the dial-now rule, refer to Replace Rule on page 53 for more
information.
Customizing Your Phone
Tim e O ut fo r Dia l- No w Rule
You can configure the interval for dial-now rules. That is, you can configure your phone
to dial out the phone number automatically, which matches a dial-now rule, after the
specified delay time.
To c o nfig ure the tim e o ut fo r dia l- no w rule via we b use r inte rfa c e :
1.
Click on Fe a ture s->G e ne ra l Info rm a tio n.
2.
Enter the time within 1-14 (in seconds) in the Tim e - O ut Fo r Dia l- No w Rule field.
3.
Click C o nfirm to accept the change.
Area Code
Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate
geographical areas in a country. This feature is necessary only when dialing the number
outside the code area. For example, area code is configured as "Code: 011, Min
Length: 4, Max Length: 11". When you dial out the number "56789" (the length of the
number is between 4 and 11), the phone will add the area code and dial out the
number "01156789".
To c o nfig ure the a re a c o de a nd le ng ths via we b use r inte rfa c e :
1.
Click on Se tting s->Dia l Pla n->Are a C o de .
2.
Enter the desired values in the C o de , Min Le ng th (1- 15) and Ma x Le ng th (1- 15)
fields.
3.
Enter the desired line ID in the Ac c o unt field or leave it blank.
55
User Guide for the SIP-T41P IP Phone
For more information about the valid values of Ac c o unt field, refer to Replace Rule
on page 53.
4.
No te
Click C o nfirm to accept the change.
The default values of minimum and maximum length are 1 and 15 respectively.
Block Out
You can block some specific numbers from being dialed on your phone. When you dial
a block out number on your phone, the dialing will fail and the LCD screen will prompt
"Forbidden Number".
To a dd a b lo c k o ut num b e r via we b use r inte rfa c e :
1.
Click on Se tting s->Dia l Pla n->Blo c k O ut.
2.
Enter the desired value in the Blo c kO ut Num b e r field.
3.
Enter the desired line ID in the Ac c o unt field or leave it blank.
For more information about the valid values of the Ac c o unt field, refer to Replace
Rule on page 53.
4.
56
Click C o nfirm to add the block out number.
Customizing Your Phone
Live Dialpad
You can enable the live dialpad feature on the SIP-T41P IP phone, which enables the IP
phone to automatically dial out the phone number without pressing any other key. You
can also configure a period of delay time to dial out the phone number. The phone will
dial out the phone number automatically after the specified delay time.
To e na b le the live dia lpa d via we b use r inte rfa c e :
No te
1.
Click on Se tting s->Pre fe re nc e .
2.
Select Ena b le d from the pull-down list of Live Dia lpa d .
3.
Enter the desired delay time (in seconds) in the Inte r Dig it Tim e (1~14s) field.
4.
Click C o nfirm to accept the change.
The default delay time of live dialpad feature is 4s.
You can configure live dialpad via web user interface only.
Hotline
You can dial a hotline number immediately once you lift the handset, press the
speakerphone key or press a line key. You can also configure a period of delay time to
dial out the hotline number, the phone will dial out the hotline number automatically
after the specified delay time.
To c o nfig ure the ho tline num b e r via pho ne use r inte rfa c e :
1.
Press Me nu->Fe a ture s->Ho t Line .
2.
Enter the desired number in the Ho t Num b e r field.
3.
Enter the delay time (in seconds) in the Ho tLine De la y field.
57
User Guide for the SIP-T41P IP Phone
The valid values range from 0 to10.
4.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
You can also configure hotline via web user interface at the path Fe a ture s->G e ne ra l
Info rm a tio n.
58
User Guide for the SIP-T41P IP Phone
Basic Call Features
The SIP-T41P IP phone is designed to be easily used like a regular phone on a public
switched telephone network (PSTN). You can place calls, answer calls, transfer a call to
someone else, or conduct a conference call.
This chapter provides basic operating instructions for the SIP-T41P IP phone. The topics
include:
Placing Calls
Answering Calls
Ending Calls
Redialing Numbers
Recent Call In Dialing
Auto Answer
Auto Redial
Call Return
Call Mute
Call Hold/Resume
Do Not Disturb (DND)
Call Forward
Call Transfer
Call Waiting
Conference
Call Park
Call Pickup
Anonymous Call
Anonymous Call Rejection
If you require additional information or assistance with your new phone, contact your
system administrator.
60
Ba
asic Call Fea
atures
Pla
acing Ca
alls
You can
n place a calll in three ways using yourr SIP-T41P IP phone:
Using
g the handse
et
Using
g the speake
erphone
Using
g the headse
et
You can
n also dial the
e number firstt, and then choose
the way
w you wantt to speak to the
other pa
arty.
You can
n search the call
c history, th
he local contact directorry or the remo
ote phonebo
ook
and diall from the sea
arch results. For
F more info
ormation, refe
er to Contact Manageme
ent
on page
e 25 and Call History Management on
n page 38.
During a call, you ca
an alternate between
Spe
eakerphone, Headset, or Handset mo
ode
by pressing the Spea
akerphone ke
ey, the Headsset key, or picking up the
e handset.
The call duration of active
calls iss visible on the LCD screen
n. In the figurre below, the
e call
to the nu
umber”1007”” has lasted 15
1 seconds.
To pla c e a c a ll using
g the ha ndse t:
1.
Pick
k up the hand
dset.
2.
Ente
er the desired
d number usin
ng the keypa
ad.
3.
Press
, or the Se nd
d soft key.
ult, the # key
y is configured
d as a send key.
You can
n set the * key
y as the send
d key
By defau
or set ne
either of them
m as send key
ys. For more information,
refer
to the K
Key as Send on
page 22
2.
You ca
an also dial ussing the SIP UR
RI or IP addresss. To obtain the IP addresss of a phone,
press th
he O K key. Th
he maximum SIP
S URI or IP ad
ddress length is 32 charactters. For
examp
ple, SIP URI: 36
606@sip.com, IP: 192.168.1.15.
No te
Your phone may no
ot support dire
ect IP dialing. Contact yourr system administrator for
more in
nformation.
To pla c e a c a ll using
g the ha nds- fr
re e spe a ke rp
pho ne m o de
e:
Do one of the followiing:
With
h the handset on-hook, prress
or the
line key to obtain a dial tone.
Ente
er the desired
d number usin
ng the keypa
ad.
Press
or the Se nd soft key.
61
User Guide for the
e SIP-T41P IP Phone
With
h the handset on-hook, en
nter the desirred number using
the key
ypad.
Press
or the
e Se nd soft ke
ey.
To pla c e a c a ll using
g the he a dse t:
Do one of the followiing:
With
h the optiona
al headset co
onnected, prress
to activate
the headset mod
de.
Press the line key
y to obtain a dial tone.
Ente
er the desired
d number usin
ng the keypa
ad.
Press
, or the Se nd
d soft key.
With
h the optiona
al headset co
onnected, prress
to activate
the headset mod
de.
Ente
er the desired
d number usin
ng the keypa
ad.
Press
No te
, or the Se nd
d soft key.
To perm
manently use the headset mode,
refer to
o Headset Prio
or on page 40
0.
To pla c e m ultiple c a lls:
You can
n have more than one call on your SIP--T41P IP phon
ne. To place a new call during
an activ
ve call, do on
ne of the follo
owing:
Press the line key
y. The active call is placed
d on hold.
Ente
er the desired
d number usin
ng the keypa
ad.
Press
, or the Se nd
d soft key.
Press the Ho ld so
oft key to plac
ce the original call on hold.
Press the Ne wC a ll soft key.
Ente
er the desired
d number usin
ng the keypa
ad.
Press
You can
n press
, or the Se nd
d soft key.
or
to switc
ch between the calls, and then press the Re sum e soft
key to re
etrieve the de
esired call.
62
Basic Call Features
Answering Calls
When you are not in another call, you can answer a call in three ways:
Using the handset
Using the speakerphone
Using the headset
You can ignore incoming calls by pressing the X key, the Re je c t soft key or the Sile nc e
soft key. You can also activate Do Not Disturb mode to ignore the incoming calls without
ring on your phone. For more information, refer to Do Not Disturb (DND) on page 70.
No te
You can forward incoming calls to someone else by pressing the Fwd soft key. For more
information, refer to Call Forward on page 73.
Answe ring Whe n No t in Ano the r C a ll
In all cases, call duration and destination of the active call will appear on the LCD
screen.
To a nswe r a c a ll using the ha ndse t:
1.
Pick up the handset.
To a nswe r a c a ll using the ha nds- fre e spe a ke rpho ne m o de :
Do one of the following:
Press
With the handset on-hook and the headset mode deactivated, press the Answe r
soft key.
With the handset on-hook and the headset mode deactivated, press the line key
(the line key LED flashes green).
To a nswe r a c a ll using the he a dse t:
Do one of the following:
Press
With the headset mode activated, press the Answe r soft key.
With the headset mode activated, press the line key (the line key LED flashes
green).
Answe ring Whe n in Ano the r C a ll
If you have an active call, and an incoming call arrives on the phone, do one of the
following:
Press the Answe r soft key.
63
User Guide for the
e SIP-T41P IP Phone
The incoming ca
all is answered
d and the original call is placed
on ho
old.
Press
to acc
cess the new call.
Press
or the Answe r soft key.
The incoming ca
all is answered
d and the original call is placed
on ho
old.
En
nding Ca
alls
To e nd a c a ll:
Do one of the followiing:
No te
If yo
ou are using the handset, press the C a nc e l soft key
y or hang up the handset.
If yo
ou are using the headset, press the C a nc e l soft key
y.
If yo
ou are using the speakerp
phone, press
or the C a nc e l soft kkey.
To end a call placed
d on hold, you
u can press th
he C a nc e l sofft key to end the call direc
ctly,
or presss the Re sum e soft key to re
esume the call before endin
ng it.
Re
edialing Numberrs
To re dia l the la st dia le d num b e r fr
ro m yo ur pho
o ne :
1.
Press
twice
e.
A ca
all to your lasst dialed num
mber is attempted.
To re dia l a pre vio usly
y dia le d num
m b e r fro m yo ur
u pho ne :
1.
Press
2.
Press
presss
when
n the phone is idle.
or
to select the
e desired enttry from the placed
calls llist, and then
or the
e Se nd soft ke
ey.
Re
ecent Ca
all In Dia
aling
You can
n view the pla
aced calls listt when the phone is in the
e pre-dialing interface. Yo
ou
should enable
the re
ecent call in dialing
featurre in advanc
ce.
To e na b le the re c e ntt c a ll in dia lin
ng fe a ture via
a we b use r in
nte rfa c e :
1.
64
Click on C o nta c ts
t ->Se tting .
Basic Call Features
2.
Select Ena b le d from the pull-down list of Re c e nt C a ll In Dia ling .
3.
Click C o nfirm to accept the change.
No te
You can enable the recent call in dialing feature via web user interface only.
To vie w pla c e d c a lls list whe n the pho ne is in the dia ling inte rfa c e :
1.
Pick up the handset, press the speakerphone or press the line key.
The phone LCD screen displays the placed calls list.
Auto Answer
The auto answer feature allows the phone to automatically answer an incoming call on
the line. You can enable the auto answer feature on a per-line basis.
To c o nfig ure a uto a nswe r via pho ne use r inte rfa c e :
1.
Press Me nu->Se tting s->Adva nc e d Se tting s (password: admin) ->Ac c o unts.
2.
Select the desired account and then press the Ente r soft key.
65
User Guide for the
e SIP-T41P IP Phone
3.
Press
4.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
The
or
, or the Switcc h soft key to
o select Ena b le from the A
Auto Answe r field.
icon appears on the
e phone LCD screen.
You can
n also configu
ure auto answ
wer via web user interfac
ce at the path
Ac c o untt->Ba sic .
No te
The au
uto answer fea
ature is only applicable
wh
hen there is no
o other call in progress on the
phone
e.
Au
uto Redia
al
You can
n enable the auto redial feature to red
dial the phon
ne number automatically
when the called party is busy. You can also configure the times of the auto redial and
the time
e to wait betw
ween redial attempts.
To c o nfig
g ure a uto re dia
d l via pho ne
n use r inte rfa
ace:
1.
Press Me nu->Fe a ture s->Auto Re dia l.
2.
Press
3.
Ente
er the desired
d time (in sec
conds) in the Re dia l Inte rv
va l field.
or
, or the Switcc h soft key to
o select Ena b le from the A
Auto Re dia l field.
The default time interval (in se
econds) is 10
0.
4.
Ente
er the desired
d times in the Re dia l Tim e s field.
The default value
e is 10.
5.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
You can
n also configu
ure auto redial via web usser interface at the path
Fe a ture s->G e ne ra l In
nfo rm a tio n.
To use a uto re dia l:
he called parrty is busy, the
e phone LCD
D screen prom
mpts the follo
owing:
When th
66
Ba
asic Call Fea
atures
1.
Press the O K soft key to activate auto red
dial.
The phone LCD screen
prompts the follow
wing:
2.
Waitt for a period
d of time or press
the O K soft
key to red
dial the phon
ne number.
The phone will retry as
a many time
es as you con
nfigured until the called p
party is idle.
Ca
all Returrn
You can
n press a call return key to
o place a calll back to the
e last incomin
ng call.
To c o nfig
g ure a c a ll re
e turn ke y via pho ne use r inte rfa c e :
1.
Press Me nu->Fe a ture s->DSS Ke
K ys.
2.
Sele
ect a desired DSS key.
3.
Press
or
, or the Switcc h soft key to
o select Ke y Eve nt from th
he Type field.
4.
Press
or
, or the Switcc h soft key to
o select C a ll Re turn from tthe Ke y Type
field
d.
5.
(Optional.) Enterr a string thatt will appear on the LCD screen
in the La b e l field.
6.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
n also configu
ure a call retu
urn key via web
user interrface at the path
You can
DSSKe y ->Line ke y .
Ca
all Mute
You can
n mute the microphone
o the active audio
of
device
e during an a
active call, and
then the
e other party cannot hearr you.
To m ute a c a ll:
1.
Press
during
g an active call.
67
Ba
asic Call Fea
atures
The phone LCD screen
indica
ates that the call is on mu
ute.
To un- m ute a c a ll:
1.
Press
again
n to un-mute the call.
The mute key LED
D turns off.
Ca
all Hold/R
Resume
You can
n place an ac
ctive call on hold. At any time, at mosst one active
e call can be in
progresss on your pho
one, other ca
alls can be re
eceived and made while placing the
original call
c on hold. When placin
ng a call on hold,
your IP PBX might play a melody
y to
the othe
er party while
e waiting.
To pla c e a c a ll o n ho
o ld:
1.
Press the Ho ld so
oft key during
g a call.
The phone LCD screen
showss the call is on hold and th
he line key LE
ED flashes gre
een.
No te
The phone will beep
p softly every 30
3 seconds to
o remind you that
you still h
have a call on
hold.
To re sum
m e a he ld c a ll:
1.
Press the Re sum e soft key.
Multiple C a lls o n Ho ld
d:
If multiplle calls are placed on hold, press
or
to sw
witch betwee
en the calls, and
then pre
ess the Re sum
m e soft key to
o retrieve the desired call.
If more than two calls are placed
d on hold, an indication appears on th
he LCD screen, for
e "2/3", indica
ating that thiss is the secon
nd call out off three calls.
example
If multiplle calls are placed on hold on more th
han one line key, you can
n view the de
etails
of the ca
alls by pressin
ng the corressponding line
e key, and the
en press the Re sum e soft key
to retriev
ve the call.
69
User Guide for the SIP-T41P IP Phone
Do Not Disturb (DND)
You can use the DND feature to reject incoming calls automatically on the phone and
the callers can hear a busy signal or a message depending on your server.
You can enable/disable the DND feature for the phone system, or you can customize
the DND feature for each account or all accounts. The following describes the DND
modes:
Pho ne (default): DND in phone mode means that the DND feature is effective for
the phone system.
C usto m : DND in custom mode means that you can configure the DND feature for
each account or all accounts.
You can also configure the phone to receive incoming calls from some authorized
numbers when the DND feature is enabled.
To c o nfig ure the DND m o de via we b use r inte rfa c e :
No te
1.
Click on Fe a ture s->Fo rwa rd & DND.
2.
In the DND block, mark the desired radio box in the Mo de field.
3.
Click C o nfirm to accept the change.
You can configure the DND mode via web user interface only.
To a c tiva te DND in pho ne m o de :
1.
70
Press the DND soft key when the phone is idle.
Ba
asic Call Fea
atures
The
icon on the idle scre
een indicatess that the DND feature is e
enabled.
Inco
oming calls will
w be rejecte
ed automatic
cally and "n Misse
d C a ll(s)) " ("n" indicattes
the number of th
he missed calls) will promp
pt on the LCD
D screen.
To a c tiva
a te DND in c usto
m m o de fo r a spe c ific
c a c c o unt:
1.
Press the DND so
oft key when the
phone is idle.
The LCD screen displays
a listt of accountss registered on
o the phone
e.
2.
Press
or
to select the
e desired acc
count and th
hen press the
e Ente r soft ke
ey.
3.
Press
or
, or the Switcc h soft key to
o select Ena b le from the D
DND Ena b le s field.
4.
Press the Sa ve so
oft key to acc
cept the cha
ange.
icon appears on the
e idle screen and the asso
ociated line icon changes
The
to
Inco
oming calls on the specific
c line will be rejected auttomatically, a
and the phon
ne
LCD
D screen prom
mpts "n Misse d C a ll(s) " ("n"" indicates the number of the missed calls).
To a c tiva
a te DND in c usto
m m o de fo r a ll a c c o unts:
1.
Press the DND so
oft key when the
phone is idle.
The LCD screen displays
a listt of accountss registered on
o the phone
e.
2.
Press the All O n soft
key to ac
ctivate DND for
f all accou
unts.
3.
Press the Sa ve so
oft key to acc
cept the cha
ange.
The
icon appears on the
e idle screen and all line ic
cons change
e to
71
User Guide for the SIP-T41P IP Phone
Incoming calls will be rejected automatically and "n Misse d C a ll(s) " ("n" indicates
the number of the missed calls) will be prompted on the LCD screen.
No te
The prompt message displays only if the Missed Call Log feature for the line is enabled.
The missed call log feature can be configured via web user interface at the path
Ac c o unt- >Ba sic .
The Do Not Disturb feature is local to the phone, and may be overridden by the server
settings. For more information, contact your system administrator.
To c o nfig ure the DND a utho rize d num b e rs via we b use r inte rfa c e :
1.
Click on Fe a ture s->Fo rwa rd & DND.
2.
Select Ena b le d from the pull-down list of DND Em e rg e nc y .
3.
Enter the numbers in the DND Autho rize d Num b e rs field.
For multiple numbers, enter a comma between each number.
4.
Click C o nfirm to accept the change.
When the DND feature is enabled on the phone, the phone can still receive incoming
calls from the numbers specified in the DND Autho rize d Num b e rs field.
72
Basic Call Features
Call Forward
You can configure your phone to forward incoming calls to another party by the static
forwarding. You can also forward calls while your phone is ringing, refer to the dynamic
forwarding.
Sta tic Fo rwa rding
You can configure three types of call forward:
Alwa ys Fo rwa rd : Incoming calls are immediately forwarded.
Busy Fo rwa rd : Incoming calls are immediately forwarded if the phone is busy.
No Answe r Fo rwa rd : Incoming calls are forwarded if not answered after a period of
time.
You can enable/disable the call forward feature for the phone system, or you can
customize the call forward feature for each account or all accounts. The following
describes the call forward modes:
Pho ne : Call forward in phone mode means that the call forward feature is
effective for the phone system.
C usto m : Call forward in custom mode means that you can configure the call
forward feature for each account or all accounts.
To c o nfig ure the c a ll fo rwa rd m o de via we b use r inte rfa c e :
No te
1.
Click on Fe a ture s->Fo rwa rd & DND.
2.
In the Fo rwa rd block, mark the desired radio box in the Mo de field.
3.
Click C o nfirm to accept the change.
You can configure the call forward mode via web user interface only.
73
User Guide for the
e SIP-T41P IP Phone
To e na b le c a ll fo rwa rd
r in pho ne m o de :
1.
Press Me nu->Fe a ture s->C a ll Fo
F rwa rd .
2.
Press
or
to select the
e desired forw
warding type
e, and then p
press the Ente
e r soft
key.
3.
Dep
pending on your selection
n:
a.) If you selectt Alwa ys Fo rw
wa rd :
1) Press
or
, or the Switc h so
oft key to sele
ect Ena b le frrom the Alwa
a ys
field.
e destination number you
u want to forw
ward all incoming calls to
o in
2) Enter the
the Fo rw
wa rd To field.
3) (Optiona
al.) Enter the always forwa
ard on code or off code respectively in
the O n C o de or O ff C o de field.
b.) If you selectt Busy Fo rwa rd:
1) Press
or
, or the Switc h so
oft key to sele
ect Ena b le fro
om the Busy field.
2) Enter the
e destination number you
u want to forw
ward all incoming calls to
when the phone is busy in the Fo rwa
rd To field
d.
3) (Optiona
al.) Enter the busy forward
d on code orr off code resspectively in the
O n C o de
e or O ff C o de
e field.
c.) If you selectt No Answe r Fo rwa rd :
1) Press
or
, or the Switc h so
oft key to sele
ect Ena b le frrom the No
Answe r field.
2) Enter the
e destination number you
u want to forw
ward all unan
nswered
incoming calls to in the
Fo rwa rd To field.
3) Press
or
, or the Switc h so
oft key to sele
ect the ring ttime to wait
before forwarding in the Afte r Rin
ng Tim e s field
d.
The defa
ault value is 12.
74
Ba
asic Call Fea
atures
4) (Optiona
al.) Enter the no answer fo
orward on co
ode or off cod
de respective
ely in
the O n C o de or O ff C o de field.
4.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
The
icon on the idle scre
een indicatess the call forw
ward is enabled.
To e na b le c a ll fo rwa rd
r in c usto m m o de :
1.
Press Me nu->Fe a ture s->C a ll Fo
F rwa rd .
2.
Press
or
to select the
e desired acc
count, and th
hen press the
e Ente r soft ke
ey.
3.
Press
or
to select the
e desired forw
warding type
e, and then p
press the Ente
e r soft
key.
4.
Dep
pending on your selection
n:
a.) If you selectt Alwa ys Fo rw
wa rd , you ca
an enable it fo
or a specific account.
1) Press
or
, or the Switc h so
oft key to sele
ect Ena b le frrom the Alwa
a ys
field.
2) Enter the
e destination number you
u want to forw
ward all incoming calls to
o in
the Fo rw
wa rd To field.
3) (Optiona
al.) Enter the always forwa
ard on code or off code respectively in
the O n C o de or O ff C o de field.
You can also
o enable the always forw
ward for all ac
ccounts. Afte
er the always
forward wass enabled forr a specific account, do as
a below:
1) Press
or
to highlight
the Alwa
ys field.
2) Press the
e All Line s sofft key.
The phone LCD scree
en prompts “Copy
“
to All Lines?”.
3) Press the
e O K soft key to accept th
he change or
o the C a nc e l soft key to
cancel.
b.) If you selectt Busy Fo rwa rd
r , you can enable
it for a specific ac
ccount.
75
User Guide for the
e SIP-T41P IP Phone
1) Press
or
, or the Switc h so
oft key to sele
ect Ena b le fro
om the Busy field.
2) Enter the
e destination number you
u want to forw
ward incomin
ng calls to wh
hen
the phone is busy in the
Fo rwa rd To field.
3) (Optiona
al.) Enter the busy forward
d on code orr off code resspectively in the
O n C o de
e or O ff C o de
e field.
You can also
o enable the busy forward
d for all acco
ounts. After th
he busy forw
ward
was enabled
d for a speciffic account, do as below
w:
1) Press
or
to highlight
the Busy
field.
2) Press the
e All Line s sofft key.
The phone LCD scree
en prompts “Copy
“
to All Lines?”.
e O K soft key to accept th
he change or
o the C a nc e l soft key to
3) Press the
cancel.
c.) If you selectt No Answe r Fo rwa rd , you
u can enable
e it for a spec
cific accountt.
1) Press
or
, or the Switc h so
oft key to sele
ect Ena b le frrom the No
Answe r field.
2) Enter the
e destination number you
u want to forw
ward all unan
nswered
incoming calls to in the
Fo rwa rd To field.
3) Press
or
, or the Switc h so
oft key to sele
ect the ring ttime to wait
before forwarding in the Afte r Rin
ng Tim e s field
d.
The defa
ault value is 12.
4) (Optiona
al.) Enter the no answer fo
orward on co
ode or off cod
de respective
ely in
the O n C o de or O ff C o de field.
You can also
o enable the no answer fo
orward for alll accounts. A
After the no
answer forwa
ard was enabled for a sp
pecific accou
unt, do as be
elow:
1) Press
or
to highlight
the No
N Answe r fie
eld.
2) Presss the All Line s soft key. The
e phone LCD
D screen prom
mpts “Copy to All
76
Ba
asic Call Fea
atures
Lines?”.
3) Press the
e O K soft key to accept th
he change or
o the C a nc e l soft key to
cancel.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
5.
The
to
icon appears on the idle
e screen, and
d the associa
ated line icon
n changes
You can
n also configu
ure forward feature via web
user interrface at the p
path
Fe a ture s->Fo rwa rd & DND.
You ca
an also enter the
SIP URL or IP address in the Fo rwa rd To field. For m
more informatio
on
on usin
ng the SIP URL or IP address, refer to Plac
cing Calls on page
61.
No te
Call forrward feature
e is local to the
e phone, and
d may be ove
erridden by the
e server settin
ngs.
Call forward on cod
de or off code
e may be diffe
erent betwee
en servers. For more
informa
ation, contac
ct your system administrator.
To disa b le c a ll fo rwa rd in pho ne m o de :
1.
Presss Me nu->Fe a ture s->C a ll Fo rwa rd .
2.
Presss
or
to select th
he desired forrwarding type, then presss the Ente r soft
or
, or the Swittc h soft key to
t select Disa
a b le to disable the call
key
y.
3.
Presss
forw
ward.
4.
Presss the Sa ve soft key to ac
ccept the cha
ange.
To disa b le c a ll fo rwa rd in c usto m m o de fo r a spe
s c ific a c c o unt:
1.
Press Me nu->Fe a ture s->C a ll Fo
F rwa rd .
2.
Press
or
to select the
e desired acc
count, then press
the Entee r soft key.
3.
Press
or
to select the
e desired forw
warding type
e, then press tthe Ente r softt key.
4.
Press
or
, or the Switcc h soft key to
o select Disa b le to disable
e the call
forw
ward.
5.
Press the Sa ve so
oft key to acc
cept the cha
ange.
Dyna m ic Fo rwa rd
ding
To fo rwa
a rd a n inc o m ing c a ll to a no
n the r pa rty:
1.
Whe
en the phone
e is ringing, press the Fwd soft key.
77
User Guide for the
e SIP-T41P IP Phone
2.
Ente
er the numbe
er you want to
o forward the
e incoming call
c to.
3.
Press
, or the Se nd
d soft key.
The phone LCD screen
prompts a call forw
ward messag
ge.
Ca
all Transsfer
You can
n transfer a ca
all to anothe
er party in one
e of the three
e ways:
Blind
d Tra nsfe r: Tra
ansfer a call directly
to an
nother party without
conssulting.
nging.
Se m i- Atte nde d Tra nsfe r: Transsfer a call wh
hen the targe
et phone is rin
Atte
e nde d Tra nsfe
e r: Transfer a call with prio
or consulting.
To pe rfo rm a b lind tra
a nsfe r:
1.
Press the Tra n sofft key during a call.
2.
Ente
er the numbe
er you want to
o transfer the
e call to.
3.
Press the Tra n sofft key to com
mplete the tra
ansfer.
n the call is connected
to
o the numberr to which yo
ou are transfe
erring.
Then
To pe rfo rm a se m i- a tte
t nde d tra nssfe r:
1.
Press the Tra n sofft key during a call.
2.
Ente
er the numbe
er you want to
o transfer the
e call to.
3.
Press
4.
Press the Tra n sofft key to com
mplete the tra
ansfer when receiving
ring
gback.
or
to dial out..
To pe rfo rm a n a tte nd
de d tra nsfe r:
1.
Press the Tra n sofft key during a call.
2.
Ente
er the numbe
er you want to
o transfer the
e call to.
3.
Press
4.
Afte
er the party answers
the call,
press the Tra n soft key
y to complete the transfe
er.
or
to dial out..
If you are using a han
ndset, the tra
ansfer can be
e completed
d by hanging
g up the hand
dset.
n cancel the transfer befo
ore the call is connected by pressing tthe C a nc e l so
oft
You can
key.
78
Ba
asic Call Fea
atures
Ca
all Waitin
ng
You can
n enable or disable
the ca
all waiting fea
ature on the phone. If the
e call waiting
feature is
i enabled, you
can rece
eive another call
c when the
ere is an actiive call on th
he
phone. Otherwise,
another incom
ming call is au
utomatically rejected by the phone with
w a
busy me
essage when there is an active
call on
n the phone. You can also
o enable or
disable the
phone to
o play a warn
ning tone when receiving
g another call.
To c o nfig
g ure c a ll wa iting
via pho ne
n use r inte rffa c e :
1.
Press Me nu->Fe a ture s->C a ll Wa
W iting .
2.
Press
or
, or the Switcc h soft key to
o select Ena b le from the C a ll Wa iting field.
3.
Press
or
, or the Switcc h soft key to
o select Ena b le from the P
Pla y To ne fielld.
4.
(Optional.) Enterr the call waiting on code
e or off code respectively
y in the C W O n
C o de
d or C W O ff C o de field.
5.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
n also configu
ure the call waiting
featurre via web usser interface at the path
You can
Fe a ture ss >G e ne ra l In
nfo rm a tio n.
Co
onferencce
You can
n create a co
onference with two partie
es using the phone’s
local conference
feature. You can cre
eate a conference betwe
een an active
e call and a call on hold by
pressing the C o nf sofft key. The SIP
P-T41P IP pho
one also supp
ports the netw
work confere
ence
feature.
The network confere
ence feature is not availab
ble on all serve
ers. For more iinformation,
contac
ct your system
m administrato
or.
No te
Loccal Confe
erence
The SIP-TT41P IP phone
e supports up
p to 3 parties (including yo
ourself) in a c
conference call.
This is ca
alled Local Conference and is the default method of conference.
To se t up
p a lo c a l c o nfe
n re nc e c a ll:
1.
Plac
ce a call to th
he first party.
2.
Whe
en the first pa
arty answers the
call, presss the C o nf so
oft key to place a new ca
all.
79
User Guide for the
e SIP-T41P IP Phone
The active call is placed on hold.
3.
Ente
er the numbe
er of the seco
ond party and press
, or the
e Se nd soft key.
4.
Whe
en the second party answ
wers the call, press the C o nf soft key again to join all
partties in the con
nference.
To jo in tw
wo c a lls in a c o nfe re nc e :
1.
Plac
ce two calls using
two diffferent accou
unts on the ph
hone (for exa
ample, place
e the
first call
c using account 1, and
d then place the second call using ac
ccount 2).
2.
Press
or
to select the
e call for con
nference and
d make sure tthe call is active
(for example, sellect the call on
o account 1).
3.
Press the C o nf so
oft key to join the two callls in the confe
erence on account 1.
During th
he c o nfe re nc
c e c a ll, yo u c a n do the fo
o llo wing :
Press the Ho ld so
oft key to plac
ce the confe
erence on ho
old.
Press the Split sofft key to split the conferen
nce call into some individ
dual calls.
Press the Ma na g e soft key, an
nd then press
or
to select the
e desired parrty:
Press the Fa r Mute soft ke
ey to forbid the
party spe
eaking.
Press the Ree m o ve soft ke
ey to remove
e the party fro
om the confe
erence call.
Press the Ba
a c k soft key to return to th
he previous in
nterface.
Press
Press the C a nc e l soft key to drop
the conference call.
to mu
ute the confe
erence call.
Network Co
onference
You can
n use network
k conference
e feature on the SIP-T41P IP
I phone to c
conduct a
conferen
nce with mulltiple particip
pants.
This feature allows yo
ou to perform
m the followin
ng:
Join
n two calls to
ogether into a conference
e call.
Invite another party
into an active
confe
erence call.
Rem
move a spec
cific conferen
nce party.
To use th
his feature, co
ontact your system
administrator for the network c
conference-U
URI in
advance
e, and config
gure the netw
work confere
ence via web
b user interface.
80
Ba
asic Call Fea
atures
To c o nfig
g ure the ne tw
wo rk c o nfe re
e nc e via we b use r inte rfa c e :
1.
Click on Ac c o un
nt->Adva nc e d .
2.
Sele
ect Ne two rk C o nfe re nc e from
the pull--down list of C o nfe re nc e Type .
3.
Ente
er the confere
ence URI (e.g
g., conferenc
ce@example
e.com) in the
e C o nfe re nc e URI
field
d.
4.
Click C o nfirm to accept the change.
To se t up
p a ne two rk c o nfe re nc e c a ll:
1.
Plac
ce a call to th
he first party.
2.
Press the C o nf so
oft key to create a new ca
all.
The active call is placed on hold.
3.
Ente
er the numbe
er of the seco
ond party and press
4.
Whe
en the second party answ
wers the call, press the C o nf soft key to
o add the sec
cond
, or the
e Se nd soft key.
partty to the conference.
5.
Press the C o nf so
oft key to create a new ca
all.
The conference is placed on hold.
6.
Ente
er the numbe
er of the new party and th
hen press
7.
Whe
en the new party
answerss the call, pre
ess the C o nf soft
key to ad
dd the new party
, or tthe Se nd softt key.
to th
he conferenc
ce.
8.
Repeat steps 5 to
o 7 until you have added
d all intended
d parties.
cedures to se
et up a netwo
ork conference call for sp
pecific serverrs may be
The proc
differentt from introdu
uced above.. Contact your system administrator fo
or more
informattion.
81
User Guide for the
e SIP-T41P IP Phone
Ca
all Park
You can
n use call parrk feature to place a call on hold, and
d then retriev
ve the call fro
om
another phone in the
e system (for example, a phone in ano
other office o
or conferenc
ce
room). You
can park
k an active call by pressing the call pa
ark key on the
e phone. If th
he
call is pa
arked successsfully, the ressponse is either a voice prrompt confirm
ming that the
e call
was parked, or a visib
ble indication on the LCD
D screen.
Call pa
ark feature is not
n available on all servers. Contact you
ur system adm
ministrator for
more in
nformation.
No te
To c o nfig
g ure a c a ll p a rk ke y via pho
ne use r in
nte rfa c e :
1.
Press Me nu->Fe a ture s->DSS Ke
K ys.
2.
Sele
ect the desire
ed DSS key.
3.
Press
or
, or the Switcc h soft key to
o select Ke y Eve nt from th
he Type field.
4.
Press
or
, or the Switcc h soft key to
o select C a ll Pa rk from the
e Ke y Type fiield.
Press
or
, or the Switcc h soft key to
o select the desired
line frrom the Ac c o unt
5.
ID fie
eld.
6.
(Optional.) Enterr the string that will appea
ar on the LCD
D screen in th
he La b e l field
d.
7.
Ente
er the call park feature co
ode in the Va
a lue field.
8.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
n also configu
ure a call parrk key via we
eb user interfa
ace at the pa
ath DSSKe y- >L
> ine
You can
Ke y .
To use th
he c a ll pa rk fe
f a ture :
1.
2.
Userr on phone A places a ca
all to phone B.
Userr on phone A wants to tak
ke the call in a conferenc
ce room for p
privacy, then
pressses the call park
key on phone
A.
3.
Userr on phone A walks to an available co
onference room where th
he phone is
designated as phone C. The user dials the
e call park re
etrieve featurre code to
retrie
eve the park
ked call.
The system estab
blishes call be
etween phon
ne C and B.
No te
The ca
all park feature
e code and call
c park retrie
eve feature co
ode are prede
efined on the
system server. Conta
act your syste
em administrator for more in
nformation.
If the parked
call is not
n retrieved within
a perio
od of time assiigned by the system, the
phone performing call
c park featu
ure will receive
e call back.
82
Basic Call Features
Call Pickup
You can use call pickup feature to answer someone else’s incoming call on the phone.
The SIP-T41P IP phone supports the directed call pickup and group call pickup features.
Directed call pickup is used for picking up a call that is ringing at a specific phone
number. Group call pickup is used for picking up a call that is ringing at any phone
number in the group. The pickup group should be predefined, contact your system
administrator for more information.
You can pick up an incoming call by using the DPic kup /G Pic kup soft key. To use the
call pickup feature, you need to configure the call pickup code beforehand on a
global or per-line basis via web user interface.
No te
If there are many incoming calls at the same time, pressing the G Pic kup soft key on the
phone will pick up the call that rings first.
Dire c te d C a ll Pic kup
To e na b le dire c te d c a ll pic kup a nd c o nfig ure the dire c te d c a ll pic kup c o de o n a
g lo b a l b a sis via we b use r inte rfa c e :
1.
Click on Fe a ture s->C a ll Pic kup .
2.
Select Ena b le d from the pull-down list of Dire c te d C a ll Pic kup .
3.
Enter the directed call pickup code in the Dire c te d C a ll Pic kup C o de field.
4.
Click C o nfirm to accept the change.
To c o nfig ure the dire c te d c a ll pic kup c o de o n a pe r- line b a sis via we b use r inte rfa c e :
1.
Click on Ac c o unt.
2.
Select the desired account from the pull-down list of Ac c o unt.
3.
Click on Adva nc e d .
83
User Guide for the SIP-T41P IP Phone
4.
Enter the directed call pickup code in the Dire c te d C a ll Pic kup C o de field.
5.
Click C o nfirm to accept the change.
To pic k up a c a ll dire c tly:
1.
Pick up the handset.
The DPic kup soft key appears on the LCD screen.
2.
Press the DPic kup soft key on your phone when a phone receives an incoming call.
3.
Enter the phone number which receives an incoming call.
4.
Press the DPic kup soft key again.
The call is answered on your phone.
You can also configure a DSS key as a directed pickup key via phone user interface or
web user interface. You can pick up a call by pressing the directed pickup key directly.
G ro up C a ll Pic kup
To e na b le the g ro up c a ll pic kup a nd c o nfig ure the g ro up c a ll pic kup c o de o n a g lo b a l
b a sis via we b use r inte rfa c e :
84
1.
Click on Fe a ture s->C a ll Pic kup .
2.
Select Ena b le d from the pull-down list of G ro up C a ll Pic kup .
Basic Call Features
3.
Enter the group call pickup code in the G ro up C a ll Pic kup C o de field.
4.
Click C o nfirm to accept the change.
To c o nfig ure the g ro up c a ll pic kup c o de o n a pe r- line b a sis via we b use r inte rfa c e :
1.
Click on Ac c o unt.
2.
Select the desired account from the pull-down list of Ac c o unt.
3.
Click on Adva nc e d .
4.
Enter the group call pickup code in the G ro up C a ll Pic kup C o de field.
5.
Click C o nfirm to accept the change.
To pic k up a c a ll in the g ro up:
1.
Pick up the handset.
85
User Guide for the
e SIP-T41P IP Phone
The G Pic kup softt key appearrs on the LCD
D screen.
2.
Press the G Pic kup soft key on
n your phone
e when a pho
one in the gro
oup receivess an
inco
oming call.
The call is answe
ered on your phone.
You can
n also configu
ure a DSS key
y as group pickup key via
a phone user interface or web
user inte
erface. You can
pick up a call by pressing the grou
up pickup ke
ey directly.
No te
The dire
ected call pic
ckup code an
nd group call pickup code are predefine
ed on the
system server. Conta
act your system administrattor for more in
nformation.
The calll pickup code
e configured on a per-line basis takes precedence o
over that
configu
ured on a global basis.
An
nonymou
us Call
You can
n use anonym
mous call feature to block
k the identity and phone number from
showing up to the ca
alled party when
you call someone. Fo
or example, you want to call
to consu
ult some of th
he services, but
b you don’tt want to be harassed. An
nonymous ca
all is
configurrable on a pe
er-line basis.
No te
The ano
onymous call feature is nott available on
n all servers. Contact
your ssystem
adminisstrator for the anonymous call on code and off code
e.
To c o nfig
g ure a no nym
m o us c a ll via pho ne use r inte
rfa c e :
1.
Press Me nu->Fe a ture s->Ano nym o us C a ll.
2.
Sele
ect the desire
ed line.
3.
Press
or
, or the Switcc h soft key to
o select Ena b le from the A
Ano nym o us C a ll
field
d.
4.
(Optional.) Enterr the anonym
mous call on code
in the C a ll O n C o dee field.
5.
(Optional.) Enterr the anonym
mous call off code
in the C a ll O ff C o dee field.
6.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
n also configu
ure anonymo
ous call via web
user interrface at the p
path
You can
86
Ba
asic Call Fea
atures
Ac c o untt->Ba sic .
To pla c e a n a no nym
m o us c a ll:
1.
Using
g the specific
c line on the phone to pla
ace a call to
o phone B.
The LCD screen of
o phone B prompts
an in
ncoming call from anonym
mity.
An
nonymou
us Call Rejectio
You can
n use anonym
mous call reje
ection feature
e to reject inc
coming calls from anonym
mous
callers. Anonymous
c rejection automatica
call
ally rejects inc
coming calls from callers who
delibera
ately block th
heir identities and numberrs from showing up. Anonymous call
rejection
n is configura
able on a perr-line basis.
To c o nfig
g ure a no nym
m o us c a ll re je
e c tio n via pho ne use r inte
e rfa c e :
1.
Press Me nu->Fe a ture s->Ano nym o us C a ll.
2.
Sele
ect the desire
ed line.
3.
Press
or
to scroll to the Re je c tio n field.
4.
Press
or
, or the Switcc h soft key to
o select Ena b le from the R
Re je c tio n field.
5.
(Optional.) Enterr the anonym
mous call rejec
ction on cod
de in the Re jee c t O n C o de field.
6.
(Optional.) Enterr the anonym
mous call rejection off cod
de in the Re jee c t O ff C o de field.
7.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
n also configu
ure anonymo
ous call rejec
ction via web user interfac
ce at the patth
You can
Ac c o untt->Ba sic .
87
Advanced Phone Fea
atures
Ad
dvanced
d Phon
ne Features
This chap
pter providess operating in
nstructions fo
or the advanc
ced featuress of the SIP-T4
41P IP
phone. The
topics inc
clude:
Busy
y Lamp Field (BLF)
Call Recording
Hot Desking
Interrcom
Multticast Paging
Music on Hold
Auto
omatic Call Distribution
(A
ACD)
Messsages
If you req
quire additio
onal informatiion or assistance with you
ur new phone
e, contact yo
our
system administrator
Bu
usy Lamp Field (BLF)
You can
n use the BLF feature to monitor
a spec
cific user for status
chang
ges on the ph
hone.
For exam
mple, you can configure a BLF key on the phone fo
or monitoring
g the status of
o a
friend’s phone
(busy or idle). Whe
en the friend makes a call, the BLF key
y (line key) LE
ED
illuminattes solid red on
o your phon
ne to indicate
e that the frie
end’s phone is in use and busy.
For more
e BLF key LED
D indications, refer to LED Instructions on
o page 5.
You can
n press a BLF key
k to dial ou
ut the monito
ored phone number
when the monito
ored
phone iss idle. You ca
an receive a visual alert and an audio
o alert when tthe monitore
ed
phone number
receiives an incom
ming call. You can also piick up a call directly by
pressing the BLF key when
the mo
onitored pho
one number receives
an in
ncoming call. For
more infformation, co
ontact your sy
ystem admin
nistrator.
To c o nfig
g ure a BLF ke
e y via pho ne
e use r inte rfa c e :
1.
Press Me nu->Fe a ture s->DSS Ke
K ys.
2.
Sele
ect the desire
ed DSS key.
3.
Press
or
, or the Switcc h soft key to
o select BLF frrom the Typee field.
89
User Guide for the
e SIP-T41P IP Phone
4.
Press
or
, or the Switcc h soft key to
o select the desired
line frrom the Ac c o unt
ID fie
eld.
5.
(Optional.) Enterr a string thatt will appear on the LCD screen
in the La b e l field.
6.
Ente
er the phone number or extension
you
u want to mo
onitor in the V
Va lue field.
7.
(Optional.) Enterr the pickup code
in the Exte
nsio n field.
8.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key
y to cancel.
You can
n also configu
ure the BLF ke
ey via web user interface
e at the path DSSKe y ->Line
Ke y .
You can
n enable aud
dio alert for BLF pickup fea
ature on the phone. This a
allows the
monitoring phone to play a warning tone, when the monittored phone number rece
eives
an incom
ming call. You can also enable visual alert for BLF pickup
featu
ure on the phone.
This allow
ws the LCD sc
creen of the monitoring phone
to disp
play the calle
er ID, when th
he
monitore
ed phone nu
umber receives an incomiing call.
To e na b le the visua l a nd a udio a le rt fe a ture via
v we b use r inte
rfa c e :
1.
Click on Fe a ture s->C a ll Pic ku
up .
2.
Sele
ect Ena b le d frrom the pull--down list of Visua
l Ale rt fo
o r BLF Pic kup
p.
3.
Sele
ect Ena b le d frrom the pull--down list of Audio
Ale rt fo
o r BLF Pic kup
p.
4.
Click C o nfirm to accept the change.
When th
he monitored
d phone number receives an incoming
g call, the folllowing occu
urs on
the mon
nitoring phone:
90
The
e phone plays a warning tone
(if enab
bled).
The
e BLF key LED flashes red.
The
e caller ID appears on the
e LCD screen (if enabled).
Advanced Phone Features
In the following figure, the phone LCD screen shows an incoming call from 1001 on the
monitored line.
When there is an active call on the IP phone, you can transfer the active call to the
monitored phone number directly by pressing the BLF key. The phone transfers the
active call differently depending on the transfer mode on DSS key. For more information
on performing call transfer, refer to Call Transfer on page 78.
To c o nfig ure the tra nsfe r m o de o n DSS ke y via we b use r inte rfa c e :
1.
Click on Fe a ture s->Tra nsfe r.
2.
Select the desired transfer mode from the pull-down list of Tra nsfe r Mo de Via Dsske y .
Depending on your selection:
If you select Blind Tra nsfe r, press the BLF key to blind transfer to the monitored
phone number.
If you select Atte nde d Tra nsfe r, press the BLF key to dial out the monitored
phone number and then you can perform the attended or semi-attended
transfer.
If you select Ne w C a ll, press the BLF key to place a new call to the monitored
user.
3.
No te
Click C o nfirm to accept the change.
You can configure the transfer mode on DSS key via web user interface only.
91
User Guide for the
e SIP-T41P IP Phone
Ca
all Recorrding
You can
n record callss by pressing a record key
y on the SIP-TT41P IP phone
e. There are 2
differentt ways of con
nfiguring call recording an
nd they even
n work differe
ently:
Re c o rd : The pho
one sends SIP INFO messag
ge containing a specific header “Rec
cord:
on/o
off” to trigger a recording
g.
URL Re c o rd : The phone sendss HTTP URL req
quest to trigg
ger a recording. Contact your
syste
em administrator for the predefined
URL.
No te
The rec
cord feature iss not available
e on all serverrs. Contact yo
our system ad
dministrator for
more in
nformation.
To c o nfig
g ure a Re c o rd
r ke y via ph
ho ne use r inte
e rfa c e :
1.
Press Me nu->Fe a ture s->DSS Ke
K ys.
2.
Sele
ect the desire
ed DSS key.
3.
Press
or
, or the Switcc h soft key to
o select Ke y Eve nt from th
he Type field.
4.
Press
or
, or the Switcc h soft key to
o select Re c o rd from the Ke y Type fielld.
5.
(Optional.) Enterr a string thatt will appear on the LCD screen
in the La b e l field.
6.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
To c o nfig
g ure a URL Re
e c o rd ke y via
a pho ne use r inte rfa c e :
1.
Press Me nu->Fe a ture s->DSS Ke
K ys.
2.
Sele
ect the desire
ed DSS key.
3.
Press
4.
(Optional.) Enterr a string thatt will appear on the LCD screen
in the La b e l field.
5.
Ente
er the URL (e.g., http://10.1.2.224/phon
nerecording.cgi) in the Va
a lue field.
6.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
or
, or the Switcc h soft key to
o select URL Re
R c o rd from the Type field
d.
You can
n also configu
ure the Reco
ord or URL Rec
cord keys via
a web user interface at th
he
path DSS
SKe y ->Line Ke
K y.
92
Advanced Phone Fea
atures
The Re c o rd/ URL Re c o rd ke ys c o ntro
n l the re c o rding a nd a re
e a va ila b le :
Durring an active
e call
When calls are on
o hold or mute
Durring a blind or
o attended transfer
Durring a conferrence call
When the phone prompts yo
ou to answerr an incoming
g call
The Re c o rd/ URL Re c o rd ke ys a re no t a va ila b le
e:
When there are no connected calls on your
phone
When you place
e a new call
To re c o rd a c a ll:
1.
Press the Record
d or URL Reco
ord key during
g a call.
If the
e recording starts
successsfully, there cording
icon appears on tthe LCD scre
een
and the Record or URL Recorrd key LED fla
ashes green.
2.
Press the Record
d or URL Reco
ord key again
n to stop reco
ording.
The recording ico
on disappea
ars from the LCD screen and the Record or URL Rec
cord
key LED turns off..
Recordin
ng status indiications you need to know
w:
C irc um sta nc e
Ic
c o ns o n the LC D sc re e n
A recording is started
appearrs on the LCD
D screen
A recording cannot be started
appearrs for 1 secon
nd
A recording cannot be
appearrs for 1 secon
nd, then goess back
The reco
ording box iss full
appearrs for 1 secon
nd
The can
nnot be reco
orded
appearrs for 1 secon
nd
You can
n listen to the recordings stored on you
ur server syste
em. For exam
mple, you can
n dial
an acce
ess code to lissten to the re
ecordings.
No te
The wa
ay in which yo
ou listen to the
e recordings may
m be differe
ent on different servers.
Contac
ct your system
m administrato
or for more infformation.
Ho
ot Deskin
ng
Hot Desk
king originate
es from the definition
of being
the tem
mporary physsical occupant of
a work station or surface by a particular emplloyee. A prim
mary motivatiion for Hot
Desking is cost reduc
ction. This fea
ature is regula
arly used in places where not all the
employe
ees are in the
e office at the
e same time, or not in the
e office for ve
ery long at all,
93
User Guide for the
e SIP-T41P IP Phone
which means
actual personal offfices would be
b often vaca
ant, consumiing valuable
space and
resourcess.
You can
n use Hot Dessking on the SIP-T41P
IP ph
hone to log out
o the existin
ng accounts and
then log
g in a new ac
ccount. As a result, many users can sha
are the phon
ne resource in
differentt time. To use
e this feature, you need to
o configure a Hot Desking
g key in adva
ance.
No te
The hott desking featture is not ava
ailable on all servers.
Conta
act your system administrattor
for morre information
n.
To c o nfig
g ure a ho t de
e sking ke y viia pho ne use
e r inte rfa c e :
1.
Press Me nu->Fe a ture s->DSS Ke
K ys.
2.
Sele
ect the desire
ed DSS key.
3.
Press
or
, or the Switcc h soft key to
o select Ke y Eve nt from th
he Type field.
4.
Press
or
, or the Switcc h soft key to
o select Ho t De
D sking from
m the Ke y Typ
pe
field
d.
5.
(Optional.) Enterr a string thatt will appear on the LCD screen
in the La b e l field.
6.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
n also configu
ure a hot dessking key via web user interface at the
e path
You can
DSSKe y ->Line Ke y .
To use ho t de sking :
1.
Press the hot dessking key whe
en the phone
e is idle.
The phone LCD screen
prompts the follow
wing warning
g:
2.
Press the O K soft key, registra
ation configurrations of all accounts on
n the phone will
be cleared
imme
ediately.
The login wizard will be shown
n as below:
3.
94
er the login in
nformation in each field.
Ente
Advanced Phone Fea
atures
Inttercom
Intercom
m is a useful fe
eature in an office enviro
onment to qu
uickly connec
ct with the
operator or the secre
etary. You ca
an press the intercom key
y to automatiically connec
ct
with a re
emote extenssion for outgo
oing intercom
m calls, and the
remote e
extension will
automatically answe
er the incoming intercom calls.
No te
The inte
ercom feature
e is not availa
able on all serv
vers. Contact your system a
administrator for
more in
nformation.
Ou
utgoing In
ntercom Calls
To c o nfig
g ure a n inte rc o m ke y via pho ne use r inte rfa c e :
1.
Press Me nu->Fe a ture s->DSS Ke
K ys.
2.
Sele
ect the desire
ed DSS key.
3.
Press
4.
Sele
ect the desire
ed line from th
he Ac c o unt ID
I field.
5.
(Optional.) Enterr the string that will appea
ar on the LCD
D screen in th
he La b e l field
d.
6.
Ente
er the remote
e extension number in the
e Va lue field.
7.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key
y to cancel.
or
, or the Switcc h soft key to
o select Inte rc o m from the
e Type field.
n also configu
ure an interco
om key via web
user interface at the path
You can
DSSKe y-- >Line Ke y .
To pla c e a n inte rc o m c a ll:
1.
Press the intercom key when the phone iss idle.
The phone is auttomatically connected
to
o the extensio
on specified in the Va lue field.
2.
Press the intercom key again or the C a ncc e l soft key to
o end the inte
ercom call.
Inccoming In
ntercom Calls
By defau
ult, the SIP-T4
41P IP phone supports ansswering an incoming interrcom call
automatically. The phone automatically playss a warning tone
when it receives an
incoming intercom call.
In additio
on, you can enable
the phone
to mutte the
microph
hone when it automatically answers an incoming in
ntercom calll. You can alsso
95
User Guide for the SIP-T41P IP Phone
enable the phone to automatically answer an incoming intercom call while there is
already an active call on the phone, the active call is placed on hold.
Intercom features you need to know:
Inte rc o m fe a ture s
Accept Intercom
Intercom Mute
De sc riptio n
Allows you to enable or disable the IP phone to
automatically answer an incoming intercom call.
Allows you to enable or disable the microphone on
the IP phone for Intercom calls.
Allows you to enable or disable the IP phone to play
Warning Tone
a warning tone when the IP phone receives an
incoming intercom call.
Allows you to enable or disable the IP phone to
Intercom Barge
automatically answer an incoming intercom call
while there is already an active call on the phone.
To c o nfig ure inte rc o m fe a ture s via pho ne use r inte rfa c e :
1.
Press Me nu->Fe a ture s->Inte rc o m .
2.
Make the desired changes.
3.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
You can also configure these specific parameters via web user interface at the path
Fe a ture s->Inte rc o m .
Ac c e pt Inte rc o m
You can enable or disable the phone to automatically answer an incoming intercom
call. If Accept Intercom is enabled, the phone automatically answers an incoming
intercom call. If Accept Intercom is disabled, the phone rejects incoming intercom calls
and sends a busy signal to the caller. Accept Intercom is enabled by default.
No te
Your administrator can set a time period delay before the phone automatically answers.
Contact your system administrator for more information.
Inte rc o m Mute
You can mute or un-mute the microphone on the phone for intercom calls
automatically. If Intercom Mute is enabled, the microphone is muted for intercom calls.
If Intercom Mute is disabled, the microphone is un-muted for incoming calls. Intercom
Mute is disabled by default.
96
Advanced Phone Fea
atures
Inte rc o m To ne
You can
n enable or disable
the ph
hone to play a warning to
one when rec
ceiving an
intercom
m call. If Interc
com Tone is enabled, the
e phone play
ys a warning tone to alertt you
before answering
the
e intercom call. If Intercom Tone is disa
abled, the phone
automatically answe
ers the interco
om call witho
out warning. Intercom Ton
ne is enabled
d by
default.
Inte rc o m Ba rg e
You can
n enable or disable
the ph
hone to auto
omatically an
nswer an inco
oming interco
om
call while
e there is alre
eady an activ
ve call on the
e phone. If In
ntercom Barg
ge is enabled
d, the
phone automatically
y answers the
e intercom ca
all and place
es the active
e call on hold. If
Intercom
m Barge is dissabled, the phone
handle
es an incomin
ng intercom call like a wa
aiting
call. Inte
ercom Barge is disabled by
b default.
Mu
ulticast Paging
You can
n use multicast paging to quickly and easily forwarrd time sensittive
announc
cements out to people within
the mullticast group.. You can co
onfigure a
multicasst paging key
y on the phon
ne, which allows you to se
end a Real Tiime Transporrt
Protocoll (RTP) stream
m to the pre-c
configured multicast
add
dress(es) witho
out involving
g SIP
signaling
g. You can co
onfigure the phone to allow it to rece
eive an RTP stream from
pre-conffigured multicast listening
g address(es) without invo
olving SIP sign
naling. You can
specify up
u to 10 multticast listening
g addresses.
Sending RT
TP Stream
To c o nfig
g ure a m ultic
c a st pa g ing ke
k y via pho ne use r inte rfa
ace:
1.
Press Me nu->Fe a ture s->DSS Ke
K ys.
2.
Sele
ect the desire
ed DSS key.
3.
Press
or
, or the Switcc h soft key to
o select Ke y Eve nt from th
he Type field.
4.
Press
or
, or the Switcc h soft key to
o select Multiic a st Pa g ing from the Ke y
Type
e field.
5.
(Optional.) Enterr the string that will appea
ar on the LCD
D screen in th
he La b e l field
d.
6.
Ente
er the multica
ast IP addresss and port nu
umber (e.g., 224.5.6.20:10
0008) in the Va
V lue
field
d.
The valid multica
ast IP addressses range from 224.0.0.0 to 239.255.255
5.255.
7.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
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User Guide for the SIP-T41P IP Phone
You can also configure a multicast paging key via web user interface at the path
DSSKe y ->Line Ke y .
You can also configure the phone to use a default codec for sending multicast RTP
stream via web user interface.
To c o nfig ure a de fa ult c o de c fo r m ultic a st pa g ing via we b use r inte rfa c e :
1.
Click on Fe a ture s->G e ne ra l Info rm a tio n.
2.
Select the desired codec from the pull-down list of Multic a st C o de c .
The default codec is G722.
3.
Click C o nfirm to accept the change.
If G722 codec is used for multicast paging, the phone LCD screen displays the
indicate that is providing high definition voice.
No te
icon to
You can configure a default codec for multicast paging via web user interface only.
To se nd RTP stre a m :
1.
Press the multicast paging key when the phone is idle.
The phone sends RTP to a preconfigured multicast address (IP: Port). Any phone in
the local network then listens to the RTP on the preconfigured multicast address (IP:
Port). For both sending and receiving of the multicast RTP there is no sip signaling
involved.
The multicast paging key LED illuminates solid green.
98
Advanced Phone Features
The following figure shows a multicast RTP session on the phone:
2.
Press the Ho ld soft key to place the current multicast RTP session on hold.
3.
Press the C a nc e l soft key to cancel the multicast RTP session.
No te
Multicast RTP is one way only from sender to the multicast address(es) (receiver). For
outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.
Receiving RTP Stream
You can configure the phone to receive a Real Time Transport Protocol (RTP) stream
from the pre-configured multicast address(es) without involving SIP signaling. You can
specify up to 10 multicast addresses that the phone listens to on the network.
You can also change the behavior of how the phone handles incoming multicast
paging calls by configuring specific parameters via web user interface. The specific
parameters are: Paging Barge and Paging Priority Active.
Pa g ing Ba rg e
You can use the paging barge feature to define the priority of the voice call in progress.
If the priority of an incoming multicast paging call is lower than that of the active call,
then it will be ignored automatically. If Disabled is selected from the pull-down list of
Paging Barge, the voice call in progress shall take precedence over all incoming
multicast paging calls. The valid values in the Paging Barge field are:
1 to 10 : Define the priority of the active call, 1 is the highest priority, 10 is the lowest
priority.
Disa b le d : The voice call in progress shall take precedence over all incoming
paging calls.
Pa g ing Prio rity Ac tive
You can enable or disable this feature to decide how the phone handles the incoming
multicast paging calls, when there is already a multicast paging call on the phone. If
enabled, the phone will ignore the incoming multicast paging call with a lower priority,
otherwise, the phone will play the incoming multicast RTP and place the previous
multicast paging call on hold. If disabled, the phone will automatically ignore all
incoming multicast paging calls.
To c o nfig ure m ultic a st liste ning a ddre sse s via we b use r inte rfa c e :
1.
Click on Dire c to ry ->Multic a st IP.
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User Guide for the SIP-T41P IP Phone
2.
Select the desired value from the pull-down list of Pa g ing Ba rg e .
3.
Select the desired value from the pull-down list of Pa g ing Prio rity Ac tive .
4.
Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:10008) which
the phone listens for incoming RTP multicast in the Liste ning Addre ss field.
5.
Enter the label in the La b e l field.
Label will appear on the LCD screen when receiving the multicast RTP stream.
6.
No te
Click C o nfirm to accept the change.
The multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the
lowest priority.
Both the multicast paging sender and the receiver will play a warning tone when
pressing the multicast paging key.
Music on Hold
Music on hold (MoH) is the business practice of playing recorded music to fill the silence
that would be heard by the callers who have been placed on hold. To use this feature,
you should specify a SIP URI pointing to a Music on Hold Server account, when placing
a call on hold, the phone will invite this SIP URI to the Music on Hold Server account. The
Music on Hold account automatically answers to the SIP INVITE messages and
immediately plays audio from some source located anywhere (LAN, Internet) to the
held party. Contact your system administrator for the SIP URI.
To c o nfig ure m usic o n ho ld se rve r via we b use r inte rfa c e :
100
1.
Click on Ac c o unt.
2.
Select the desired account from the pull-down list of Ac c o unt.
Advanced Phone Features
3.
Click on Adva nc e d .
4.
Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Se rve r URI field.
5.
Click C o nfirm to accept the change.
When you have placed a call on hold, the held party can hear the music.
All involved parties cannot use encrypted RTP (SRTP).
No te
You can configure the music on hold server via web user interface only.
Automatic Call Distribution (ACD)
ACD is often used in offices for customer service, such as call center. The ACD system
handles large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of multiple persons at the earliest
opportunity. The ACD feature on the SIP-T41P IP phone allows the ACD system to
distribute large volumes of incoming calls to the registered IP phone users. To use this
feature, you should configure an ACD key in advance.
No te
Make sure the ACD feature is enabled on your IP phone. For more information about
enabling the ACD feature, contact your system administrator.
To c o nfig ure a n AC D ke y via pho ne use r inte rfa c e :
1.
Press Me nu->Fe a ture s->DSS Ke ys.
2.
Select the desired DSS key.
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User Guide for the
e SIP-T41P IP Phone
3.
Press
or
, or the Switcc h soft key to
o select AC D from the Typ
pe field.
4.
(Optional.) Enterr the string that will appea
ar on the LCD
D screen in th
he La b e l field
d.
5.
Press the Sa ve so
oft key to acc
cept the cha
ange or the Ba
B c k soft key to cancel.
You can
n also configu
ure an ACD key
k via web user
interface
e at the path
h DSSKe y ->Lin
ne
Ke y .
To lo g in
n the AC D sysste m :
1.
Press the ACD ke
ey when the phone is idle
e.
The phone LCD screen
prompts you the following info
ormation:
Use r ID: the identity used to log in the
e queue.
Pa sswo rd : th
he password used to log in
n the queue..
2.
No te
Press the Lo g in so
oft key to log
g in.
Contac
ct your system
m administrato
or for the Userr ID and Passw
word to accesss the ACD
system.
After configuring an ACD key, you can press the
ACD key to log in the ACD system. After
logging in, you are re
eady to rece
eive calls from
m the ACD sysstem. You ca
an press the ACD
key to sh
how your currrent phone status.
You ca
an press the Ava ila b le /Un
na va ila b le so
oft
key to change your phone
statuss. The system server monittors your phone status. Wh
hen
you set the
phone sta
atus to availa
able, the ACD
D key LED illuminates solid
d green, and then
the serve
er begins disttributing callss to your pho
one. When yo
ou set the phone status to
unavaila
able, the ACD
D key LED fla
ashes green, and
then the
e server temp
porarily stops
distributing calls to yo
our phone. To
o log out the
e ACD system, press the Lo g o ut soft key
y.
No te
102
It is recommended you
configure
e no more than one ACD ke
ey per phone
e. At any time,, at
most one ACD key can
be in prog
gress on your phone.
Advanced Phone Features
Messages
Voice Mail
You can leave voice mails for someone else on the SIP-T41P IP phone. You can also
listen to the voice mails stored in a centralized location. When receiving a new voice
mail, the phone will play a warning tone, and the power indicator LED will slow flash red.
The phone LCD screen will display a prompt message and appear an icon.
No te
Voice mail feature is not available on all servers, contact your system administrator for
more information.
To le a ve a vo ic e m a il:
You can leave a voice mail for someone else when he/she is busy or inconvenient to
answer the call. Follow the voice prompt from the system server to leave the voice mail,
and then hang up after completing the voice mail.
To c o nfig ure vo ic e m a il a c c e ss c o de s via pho ne use r inte rfa c e :
1.
Press Me nu->Me ssa g e s->Vo ic e Ma il->Se t Vo ic e Ma il.
2.
Press the navigation keys to highlight the account which you want to set.
3.
Press the 123 soft key to select the proper input mode and then enter the voice
mail access code (e.g., *97).
4.
No te
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Voice mail access code must be predefined on the system server. Contact your system
administrator for the more information.
To liste n to the vo ic e m a ils:
1.
When the phone user interface prompts receiving new voice mails and the power
indicator LED slow flashes red, press
or the C o nne c t soft key to dial out the
voice mail access code.
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User Guide for the SIP-T41P IP Phone
2.
No te
Follow the voice prompt to listen to voice mails.
Before listening to the voice mails, make sure the voice mail access code has been
configured.
When all new voice mails are retrieved, the power indicator LED will stop flashing.
To vie w the vo ic e m a il via pho ne use r inte rfa c e :
1.
Press Me nu->Me ssa g e s->Vo ic e Ma il->Vie w Vo ic e Ma il.
The phone LCD screen displays the amount of the voice mails that includes new or
old voice mails.
2.
Select an account and then press the C o nne c t soft key to listen to the voice mails.
Message Waiting Indicator (MWI)
The SIP-T41P IP phone supports MWI feature when receiving a new voice message. If
someone leaves you a voice mail, you will receive a message waiting indicator. MWI
will be indicated in three ways: a warning tone, the power indicator LED slow flashes red
and an indicator message (including a voice mail icon) appears on the LCD screen.
This is cleared only when you retrieve all voice mails or delete them.
For some particular servers, the MWI service is unsolicited. So the SIP-T41P IP phone just
needs to handle the MWI messages sent from the server. But for some servers, the MWI
service is solicited. In this case, the SIP-T41P IP phone must enable the MWI Subscription
for MWI messages.
No te
MWI service is not available on all servers. Contact your system administrator for more
information.
The MWI subscription parameters you need to know:
O ptio ns
Sub sc rib e fo r MWI
De sc riptio n
Enable or disable a subscription for MWI service.
Period of MWI subscription. The IP phone re-sends a
MWI Sub sc riptio n Pe rio d
SUBSCRIBE request before initial SUBSCRIBE
expiration.
104
Sub sc rib e MWI to Vo ic e
Enable or disable a subscription to the voice mail
Ma il
number for MWI service.
Advanced Phone Features
O ptio ns
De sc riptio n
To use this feature, you should also configure the
voice mail number.
No te
Whether the phone subscribes the MWI messages to the account or the voice number
MWI service depends on the server. Contact your system administrator for more
information.
To e na b le sub sc rib e fo r MWI via we b use r inte rfa c e :
1.
Click on Ac c o unt.
2.
Select the desired account from the pull-down list of Ac c o unt.
3.
Click on Adva nc e d .
4.
Select Ena b le d from the pull-down list of Sub sc rib e fo r MWI.
5.
Enter the period time in the MWI Sub sc riptio n Pe rio d (Se c o nds) field.
6.
Click C o nfirm to accept the change.
The IP phone will subscribe to the account number for MWI service by default.
To e na b le the Sub sc rib e MWI to VM fe a ture via we b use r inte rfa c e :
1.
Click on Ac c o unt.
2.
Select the desired account from the pull-down list of Ac c o unt.
3.
Click on Adva nc e d .
4.
Select Ena b le d from the pull-down list of Sub sc rib e MWI To Vo ic e Ma il.
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User Guide for the SIP-T41P IP Phone
106
5.
Enter the desired voice number in the Vo ic e Ma il field.
6.
Click C o nfirm to accept the change.
Troubleshooting
Troubleshooting
This chapter provides general troubleshooting information to help you solve the
problems you might encounter when using your SIP-T41P IP phone.
If you require additional information or assistance with your new phone, contact your
system administrator.
Why is the pho ne LC D sc re e n b la nk?
Ensure that the phone is properly plugged into a functional AC outlet.
Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.
If the phone is plugged into a power strip, try plugging it directly into a wall outlet
instead.
If the phone is powered from PoE, ensure you use a PoE compliant switch or hub, or
contact your system administrator for more information.
Why do e s the pho ne displa y "Ne two rk Una va ila b le "?
Ensure that the Ethernet cable is plugged into the Internet port on the phone and
the Ethernet cable is not loose.
Ensure that the switch or hub in your network is operational.
Why do e sn’t the pho ne displa y tim e a nd da te c o rre c tly?
Check if you have configured your phone to obtain the time and date from the SNTP
server automatically. If your phone is unable to access the SNTP server, configure the
time and date manually.
Ho w do I find the b a sic info rm a tio n o f the IP pho ne ?
Press the OK key when the IP phone is idle to check the basic information of the IP
phone, such as IP address and firmware version. For more the basic information, refer to
Phone Status on page 14.
Ho w to o b ta in the MAC a ddre ss o f a pho ne whe n the pho ne is no t po we re d o n?
There are three ways to obtain the MAC address of a phone:
You can ask your supplier for shipping information sheet which includes MAC
addresses according to the corresponding PO.
You can find the MAC address in the label of carton box.
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User Guide for the SIP-T41P IP Phone
You can also find the MAC address from the phone’s bar code on the back of the
phone.
Why c a n’t I g e t a dia l to ne ?
Check for any loose connections and that the phone has been installed properly. For
more on installation instructions, refer to Phone Installation on page 11.
Check whether dial tone is present on one of the audio modes.
Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to
check whether dial tone is present for one of the audio modes.
If the dial tone exists on another audio mode, connect a different handset or
headset to isolate the problem.
Why do e sn’t the pho ne ring ?
Check the ringer volume on your phone. To adjust the ringer volume setting, press the
Volume key when the phone is on-hook and idle. For more information, refer to Volume
on page 22.
Why c a n’t I re c e ive c a lls?
Check the SIP registration with your system administrator.
Check that DND (Do Not Disturb) mode is deactivated on your phone. Refer to Do
Not Disturb (DND) on page 70.
Check that call forward feature is disabled on the phone. Refer to Call Forward on
page 73.
Check whether the caller number is stored in the blacklist directory. Refer to
Blacklist on page 34.
Why is m y ha ndse t no t wo rking ?
Check that the handset cord is fully connected to both the handset jack on the phone
and handset. Refer to Phone Installation on page 11.
Why is m y he a dse t no t wo rking ?
Check that the headset cord is fully connected to the headset jack on the phone.
Refer to Phone Installation on page 11.
Check that the headset mode is activated. Refer to Headset Use on page 39.
Check that the headset volume is adjusted to an appropriate level. Refer to
Volume on page 22.
Wha t is the diffe re nc e b e twe e n use r na m e , re g iste r na m e a nd displa y na m e ?
Both user name and register name are defined by the server. A user name is used to
108
Troubleshooting
identify the account, while a register name matched with a password is used for
authentication if the server requires. Display name is the caller ID that will display on the
callee’s phone LCD screen. Server configuration may override the local configuration.
Why do e s the pho ne pla y a to ne whe n ho ld? Ho w to disa b le it?
When the phone is hold, it will play a hold tone every 30 seconds to prompt that the
phone is being hold status. The call hold tone feature is enabled by default. You can
disable it or change the interval to play a hold tone via web user interface only.
To c o nfig ure the c a ll ho ld to ne a nd c a ll ho ld to ne de la y via we b use r inte rfa c e :
1.
Click on Fe a ture s->G e ne ra l Info rm a tio n.
2.
Select Ena b le d or Disa b le d from the pull-down list of Pla y Ho ld To ne .
3.
Enter the desired time in the Pla y Ho ld To ne De la y field.
4.
Click C o nfirm to accept the change.
Ho w to c ha ng e the use r pa sswo rd?
To c ha ng e the use r pa sswo rd via we b use r inte rfa c e :
1.
Click on Se c urity ->Pa sswo rd .
2.
Select use r from the pull-down list of Use r Type .
3.
Enter the new user password in the Ne w Pa sswo rd field and C o nfirm Pa sswo rd field.
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User Guide for the SIP-T41P IP Phone
4.
Click C o nfirm to accept the change.
You can also contact your system administrator for help.
No te
If logging in the web user interface of the phone with the user credential, you need to
enter the current user password in the O ld Pa sswo rd field.
Ho w to m a ke a c a ll using SRTP?
You can enable SRTP to encrypt the audio stream(s) of phone calls. The parties
participating in the call should enable SRTP. You can enable SRTP on per-line basis.
To e na b le SRTP via we b use r inte rfa c e :
110
1.
Click on Ac c o unt.
2.
Select the desired account from the pull-down list of Ac c o unt.
3.
Click on Adva nc e d .
4.
Select the desired type from the pull-down list of RTP Enc ryptio n (SRTP) .
5.
Click C o nfirm to accept the change.
Troubleshooting
No te
The SRTP feature is not available on all servers. Contact your system administrator for
more information.
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User Guide for the SIP-T41P IP Phone
Ho w to re b o o t the pho ne ?
To re b o o t the pho ne via we b use r inte rfa c e :
1.
Click on Se tting s->Upg ra de .
2.
Click Re b o o t to reboot the IP phone.
No te
Any reboot of the phone may take a few minutes.
Ho w to e xpo rt PC AP Tra c e ?
We may need you to provide a PCAP trace to help analyze your problem.
To e xpo rt a PC AP tra c e via we b use r inte rfa c e :
112
1.
Click on Se tting s->Upg ra de .
2.
Click Sta rt to start the SIP trace capture.
3.
Recreate the error to be documented in the trace.
4.
Click Sto p to stop the capture.
5.
Click Expo rt to save the file to your local system.
Troubleshooting
Ho w to e xpo rt syste m lo g ?
We may need you to provide debug log information to help analyze your problem. By
default, you can export the debug system log information to local PC.
To e xpo rt the syste m lo g to lo c a l PC via we b use r inte rfa c e :
1.
Click on Se tting s->C o nfig ura tio n.
2.
Select 6 from the pull-down list of Syste m Lo g Le ve l.
The default system log level is 3.
3.
Click C o nfirm to accept the change.
The web user interface prompts “Do you want to restart your machine?”. The
configuration will take effect after reboot.
4.
Click O K to reboot the phone.
After rebooting the phone, the system log level is set as 6, the debug level.
5.
Mark the Lo c a l radio box in the Expo rt Syste m Lo g field.
6.
Click Expo rt to download and save the system log file to your local PC system.
You can also export the system log to a syslog server, contact your system administrator
for more information.
Ho w to e xpo rt/ im po rt the pho ne c o nfig ura tio ns?
We may need you to provide your phone configurations to help analyze your problem.
In some instance, you may need to import configurations to your phone.
To e xpo rt the pho ne c o nfig ura tio ns via we b use r inte rfa c e :
1.
Click on Se tting s->C o nfig ura tio n.
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User Guide for the SIP-T41P IP Phone
2.
Click Expo rt to save the configuration file to your local system.
To im po rt the pho ne c o nfig ura tio ns via we b use r inte rfa c e :
1.
Click on Se tting s->C o nfig ura tio n.
2.
Click Bro wse to select a configuration file from your local system.
3.
Click Im po rt to import the configuration file.
No te
The file format of configuration file must be “.bin”.
Ho w to upg ra de firm wa re ?
To upg ra de firm wa re via we b use r inte rfa c e :
1.
Click on Se tting s->Upg ra de .
2.
Click Bro wse to select the firmware from your local system.
3.
Click Upg ra de to upgrade the firmware.
The web user interface prompts “Firmware of the SIP Phone will be updated. It will
take 5 minutes to complete. Please don't power off!”.
114
Troubleshooting
4.
Click O K to confirm upgrading.
Ho w to re se t the pho ne ?
Reset the phone to factory configurations after you have tried almost all
troubleshooting suggestions but do not solve the problem. You need to note that all
customized settings will be overwritten after reset.
To re se t the pho ne via pho ne use r inte rfa c e :
1.
Press Me nu->Se tting s->Adva nc e d Se tting s (password: admin) ->Re se t to Fa c to ry .
2.
Press the Ente r soft key.
The phone LCD screen prompts the following warning:
3.
Press the O K soft key.
The phone LCD screen prompts the following:
The phone will be reset to factory sucessfully after startup.
No te
Reset of the phone may take a few minutes. Do not power off until the phone starts up
successfully.
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User Guide for the SIP-T41P IP Phone
Regulatory Notices
Service Agreements
Contact your Yealink Authorized Reseller for information about service agreements
applicable to your product.
Limitations of Liability
TO THE FULL EXTENT ALLOWED BY LAW, YEALINK EXCLUDES FOR ITSELFAND ITS SUPPLIERS
ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDINGNEGLIGENCE), FOR
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OFANY KIND,
OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION
ORDATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE
SALE,INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF
ITS PRODUCTS,EVEN IF YEALINK OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCHAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR
REFUND OF THE PURCHASERICE PAID, AT YEALINK’S OPTION. THIS DISCLAIMER OF
LIABILITY FOR DAMAGES WILL NOT BEAFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL
FAIL OF ITS ESSENTIAL PURPOSE.
Safety Instructions
Sa ve the se instruc tio ns. Re a d the se sa fe ty instruc tio ns b e fo re use !
The following basic safety precautions should always be followed to reduce risk of fire,
electrical shock, and other personal injury.
G e ne ra l Re q uire m e nts
116
Before you install and use the device, read the safety instructions carefully
and observe the situation during operation.
During the process of storage, transportation, and operation, please always
keep the device dry and clean.
During the process of storage, transportation, and operation, please avoid
collision and crash of the device.
Please attempt not to dismantle the device by yourself. In case of any
discrepancy, please contact the appointed maintenance center for repair.
Without prior written consent, no organization or individual is permitted to
make any change to the structure or the safety design of the device.
Yealink is under no circumstance liable to consequences or legal issues
caused by such changes.
Please refer to the relevant laws and statutes while using the device. Legal
rights of others should be respected as well.
Regulatory Notices
Enviro nm e nta l Re q uire m e nts
Place the device at a well-ventilated place. Do not expose the device
under direct sunlight.
Keep the device dry and free of dusts.
Place the device on a stable and level platform.
Please place no heavy objects on the device in case of damageand
deformation caused by the heavy load.
Keep at least 10 cm between the device and the closest object for heat
dissipation.
Do not place the device on or near any inflammable or fire-vulnerable
object, such as rubber-made materials.
Keep the device away from any heat source or bare fire, such as a candle
or an electric heater.
Keep the device away from any household appliance with strong magnetic
field or electromagnetic field, such as a microwave oven or a refrigerator.
O pe ra ting Re q uire m e nts
Do not let a child operate the device without guidance.
Do not let a child play with the device or any accessory in case of
accidental swallowing.
Please use the accessories provided or authorized by the manufacturer only.
The power supply of the device shall meet the requirements of the input
voltage of the device. Pleaseuse the provided surge protection power
socket only.
Before plugging or unplugging any cable, make sure that your hands are
completely dry.
Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, kitchen sink, wet basement
or near a swimming pool.
Do not tread on, pull, or over-bend any cable in case of malfunction of the
device.
During a thunderstorm, stop using the device and disconnect it from the
power supply. Unplug the power plug and the Asymmetric Digital Subscriber
Line (ADSL) twisted pair (the radio frequency cable) to avoid lightning strike.
If the device is left unused for a rather long time, disconnect it from the
power supply and unplug the power plug.
When there is smoke emitted from the device, or some abnormal noise or
smell, disconnect the device from the power supply, and unplug the power
plug immediately. Contact the specified maintenance center for repair.
Do not insert any object into equipment slots that is not part of the product
or auxiliary product.
Before connecting a cable, connect the grounding cable of the device first.
Do not disconnect the grounding cable until you disconnect all other
cables.
C le a ning Re q uire m e nts
Before cleaning the device, stop using it and disconnect it from the power
supply.
117
User Guide for the SIP-T41P IP Phone
118
Use a piece of soft, dry and anti-static cloth to clean the device.
Keep the power plug clean and dry. Using a dirty or wet power plug may
lead to electric shock or other peril
User Guide for the SIP-T41P IP Phone
Appendix A - Time Zones
Tim e Zo ne
−11:00
−10:00
−10:00
−09:00
−08:00
−08:00
−08:00
−07:00
−07:00
−07:00
−07:00
−06:00
−06:00
−06:00
−06:00
−05:00
−05:00
−05:00
−05:00
−04:30
−04:00
−04:00
−04:00
−04:00
−04:00
−04:00
−03:30
−03:00
−03:00
−03:00
−03:00
−02:00
−01:00
+01:00
+01:00
+01:00
+01:00
+01:00
+01:00
+01:00
+01:00
+01:00
+01:00
Tim e Zo ne
120
Tim e Zo ne Na m e
Samoa
United States-Hawaii-Aleutian
United States-Alaska-Aleutian
United States-Alaska Time
Canada(Vancouver, Whitehorse)
Mexico(Tijuana, Mexicali)
United States-Pacific Time
Canada(Edmonton, Calgary)
Mexico(Mazatlan, Chihuahua)
United States-Mountain Time
United States-MST no DST
Canada-Manitoba(Winnipeg)
Chile(Easter Islands)
Mexico(Mexico City, Acapulco)
United States-Central Time
Bahamas(Nassau)
Canada(Montreal, Ottawa, Quebec)
Cuba(Havana)
United States-Eastern Time
Venezuela(Caracas)
Canada(Halifax, Saint John)
Chile(Santiago)
Paraguay(Asuncion)
United Kingdom-Bermuda(Bermuda)
United Kingdom(Falkland Islands)
Trinidad&Tobago
Canada- New Foundland(St.Johns)
Denmark-Greenland(Nuuk)
Argentina(Buenos Aires)
Brazil(no DST)
Brazil(DST)
Brazil(no DST)
Portugal(Azores)
GMT
Greenland
Denmark-Faroe Islands(Torshavn)
Ireland(Dublin)
Portugal(Lisboa, Porto, Funchal)
Spain-Canary Islands(Las Palmas)
United Kingdom(London)
Morocco
Albania(Tirane)
Austria(Vienna)
Belgium(Brussels)
Caicos
Chad
Croatia(Zagreb)
Czech Republic(Prague)
Denmark(Kopenhagen)
France(Paris)
Germany(Berlin)
Tim e Zo ne Na m e
Appendix A-Time Zones
+01:00
+01:00
+01:00
+01:00
+01:00
+01:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+02:00
+03:00
+03:00
+03:00
+03:30
+04:00
+04:00
+04:00
+04:00
+04:00
+04:30
+05:00
+05:00
+05:00
+05:00
+05:30
+06:00
+06:00
+07:00
+07:00
+08:00
+08:00
+08:00
+09:00
+09:00
+09:30
+09:30
+10:00
+10:00
+10:00
+10:00
+10:30
+11:00
+12:00
+12:45
+13:00
Hungary(Budapest)
Italy(Rome)
Luxembourg(Luxembourg)
Macedonia(Skopje)
Netherlands(Amsterdam)
Namibia(Windhoek)
Estonia(Tallinn)
Finland(Helsinki)
Gaza Strip(Gaza)
Greece(Athens)
Israel(Tel Aviv)
Jordan(Amman)
Latvia(Riga)
Lebanon(Beirut)
Moldova(Kishinev)
Russia(Kaliningrad)
Romania(Bucharest)
Syria(Damascus)
Turkey(Ankara)
Ukraine(Kyiv, Odessa)
East Africa Time
Iraq(Baghdad)
Russia(Moscow)
Iran(Teheran)
Armenia(Yerevan)
Azerbaijan(Baku)
Georgia(Tbilisi)
Kazakhstan(Aktau)
Russia(Samara)
Afghanistan
Kazakhstan(Aqtobe)
Kyrgyzstan(Bishkek)
Pakistan(Islamabad)
Russia(Chelyabinsk)
India(Calcutta)
Kazakhstan(Astana, Almaty)
Russia(Novosibirsk, Omsk)
Russia(Krasnoyarsk)
Thailand(Bangkok)
China(Beijing)
Singapore(Singapore)
Australia(Perth)
Korea(Seoul)
Japan(Tokyo)
Australia(Adelaide)
Australia(Darwin)
Australia(Sydney, Melbourne, Canberra)
Australia(Brisbane)
Australia(Hobart)
Russia(Vladivostok)
Australia(Lord Howe Islands)
New Caledonia(Noumea)
New Zealand(Wellington, Auckland)
New Zealand(Chatham Islands)
Tonga(Nukualofa)
121
User Guide for the SIP-T41P IP Phone
Index
General Settings
Getting Started
About This Guide v
Account Management 50
Account Registration 50
Adding Contacts 28
Administrator password
21
86
Anonymous Call
Anonymous Call Rejection 87
Answering Calls 63
Area Code 55
11
Attaching Stand
Audio Settings 22
Auto Answer
64
Auto Redial 66
Automatic Call Distribution 101
17
Hardware Component Instructions
Headset Use
39
Headset Activation/Deactivation
39
Hotline 57
Hot Desking 93
Icon Instructions 3
16
Idle screen
Importing/Exporting Contact lists
In This Guide v
Incoming intercom call features
Intercom
91
31
95
Backlight 17
Basic Network Settings 15
Blacklist
34
Block Out 56
Busy Lamp Field (BLF) 89
Key as Send
Call Forward
73
Call Mute 67
Call History Management 38
Call Hold/Resume 69
Call Park 82
Call Pickup 83
Call Recording 92
Call Return
67
Call Transfer
61
Call Waiting
79
CE Mark Warning v
79
Conference
Contact Management 25
Copyright v
17
Customizing Your Phone
Declaration of Conformity
Deleting Contacts 30
Dial-now 54
Dial Plan 52
Do Not Disturb (DND) 70
Documentation 8
DSS Keys 40
Directory
25
Editing Contacts
Ending Calls 64
122
29
22
Language
18
LED Instructions 5
Limitation of Liability 116
Line Keys 49
Live Dialpad 57
79
Local Conference
Local Directory 26
Message Waiting Indicator
104
Messages 95
Multicast Paging
97
Multiple Line Keys per Account 51
Music on Hold 100
Network Conference
Network Connection
80
11
Packaging Contents 9
Phone Initialization 14
Phone Installation 11
14
Phone Status
Phone User Interface 6
Placing Calls 61
Placing Calls to Contacts
Programmable Keys 50
30
Outgoing intercom Calls
Overview 1
95
Index
64
Recent Call In Dialing
Redialing Numbers 64
Registration 16
Regulatory Notices 116
Remote Phonebook 35
Replace Rule 52
Ring Tones
23
Safety Instructions 116
Search Source List in Dialing
Searching for Contacts 31
61
Semi-attended Transfer
Service Agreements 116
System Customizations 39
31
Date and Time 19
Time Zones 120
Troubleshooting 107
Voice Mail 103
Volume 22
Warranty v
Web User Interface
WEEE Warning vi
123
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