YEALINK T42G IP Phone User Manual

YEALINK (XIAMEN ) NETWORK TECHNOLOGY CO., LTD. IP Phone Users Manual

Users Manual

Copyright Copyright © 2013 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format. When this publication is made available on media, Yealink Network Technology CO., LTD. gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any damages arising from use of an illegally modified or altered publication. Warranty THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS. YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance, or use of this guide. Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures: —Reorient or relocate the receiving antenna. —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help. Declaration of Conformity Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity with the essential requirements and other relevant provisions of the CE, FCC. CE Mark Warning This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC. Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experience radio/TV technician for help. WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.
GNU GPL INFORMATION Yealink SIP-T42G firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded from Yealink web site: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide v About This Guide Thank you for choosing the SIP-T42G IP Phone, an ultra-elegant gigabit IP Phone which is especially designed for power users in the office environment. This unit provides business telephony features such as Call Hold, Call Transfer, Busy Lamp Field and 5-way Conference. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your IP phone. As well, be sure to read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP-T42G IP phone. If this is your first time using the SIP-T42G IP phone, we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide, which are available at: http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142. In This Guide This guide is based on firmware version 71. The topics provided in this guide include: z Chapter 1 Overview z Chapter 2 Getting Started z Chapter 3 Customizing Your Phone z Chapter 4 Basic Call Features z Chapter 5 Advanced Phone Features
User Guide SIP-T42G IP Phone vi Table of Contents About This Guide .......................................................................... vIn This Guide............................................................................................................................. vTable of Contents ........................................................................ viOverview ....................................................................................... 1Hardware Component Instructions ..................................................................................... 1Icon Instructions ...................................................................................................................... 3LED Instructions ........................................................................................................................ 5User Interfaces ......................................................................................................................... 5Phone User Interface .......................................................................................................... 6Web User Interface ............................................................................................................. 6Documentations ..................................................................................................................... 8Getting Started ............................................................................. 9Packaging Contents .............................................................................................................. 9Phone Installation ................................................................................................................. 11Phone Initialization ................................................................................................................ 13Phone Status .......................................................................................................................... 14Basic Network Settings ......................................................................................................... 14Registration ............................................................................................................................ 15Idle Screen ............................................................................................................................. 15Customizing Your Phone............................................................ 17General Settings ................................................................................................................... 17Wallpaper ........................................................................................................................... 17Backlight ............................................................................................................................. 18Contrast .............................................................................................................................. 18Language ........................................................................................................................... 19Date & Time........................................................................................................................ 19Administrator Password .................................................................................................... 21Key as Send ........................................................................................................................ 21Keypad Lock ...................................................................................................................... 21Audio Settings ....................................................................................................................... 23
Table of Contents vii Volu me ................................................................................................................................ 23Ring Tones ........................................................................................................................... 23Contact Management ........................................................................................................ 24Favorites .............................................................................................................................. 24Local Directory .................................................................................................................. 25Bla cklist ................................................................................................................................ 32Remote Phonebook ......................................................................................................... 33Call History Management ................................................................................................... 34System Customizations ......................................................................................................... 35Headset Use ....................................................................................................................... 35DSS Keys .............................................................................................................................. 37Account Management .................................................................................................... 45Dial Plan .............................................................................................................................. 46Emergency Number ......................................................................................................... 49Live Dialpad ....................................................................................................................... 50Hotline ................................................................................................................................. 50Basic Call Features ..................................................................... 51Placing Calls .......................................................................................................................... 51Answering Calls ..................................................................................................................... 53Ending Calls ........................................................................................................................... 54Redialing Numbers ............................................................................................................... 55Recent Call In Dialing .......................................................................................................... 55Auto Answer .......................................................................................................................... 56Auto Redial ............................................................................................................................ 56Call Completion.................................................................................................................... 57Call Return ............................................................................................................................. 57Call Mute ............................................................................................................................... 58Call Hold/Resume ................................................................................................................. 58Do Not Disturb (DND) ........................................................................................................... 59Call Forward .......................................................................................................................... 61Call Transfer ........................................................................................................................... 65Call Waiting ........................................................................................................................... 66Conference ........................................................................................................................... 66Local Conference ............................................................................................................. 67Network Conference ........................................................................................................ 68Call Park ................................................................................................................................. 69Call Pickup ............................................................................................................................. 70Anonymous Call .................................................................................................................... 73Anonymous Call Rejection .................................................................................................. 73Advanced Phone Features ....................................................... 75Busy Lamp Field (BLF) ........................................................................................................... 75
User Guide SIP-T42G IP Phone viii Call Recording ...................................................................................................................... 77Inte rcom ................................................................................................................................. 79Outgoing Intercom Calls .................................................................................................. 79Incoming Intercom Calls .................................................................................................. 80Multicast Paging ................................................................................................................... 81Sending RTP Stream .......................................................................................................... 81Receiving RTP Stream ....................................................................................................... 82Music on Ho ld ........................................................................................................................ 83Messages ............................................................................................................................... 84Short Message Service (SMS) ........................................................................................... 84Voice Mail .......................................................................................................................... 85Message Waiting Indicator (MWI) .................................................................................. 86Troubleshooting .......................................................................... 88Regulatory Notices ..................................................................... 92Service Agreements ............................................................................................................. 92Limitations of Liability ............................................................................................................ 92Safety Instructions ................................................................................................................. 92Appendix A - Time Zones .......................................................... 94Index ................................................................ 
Overview 1 Overview This chapter provides the overview of the SIP-T42G IP phone. The topics include: z Hardware Component Instructions z Icon Instructions z LED Instructions z User Interfaces z Documentations If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the SIP-T42G IP phone are the LCD screen and the keypad.
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Icoon InstruIcons apuctions ppear on theIcons phone LCD screen are dNetwork is uRegistered Registered Registering No register Hands-free Handset moHeadset moMulti-linguaMulti-linguaAlphanumeNumeric inpVoice Mail Text MessagAuto AnsweDo Not DistCall ForwarCall Hold Call Mute described in tDescripunavailable successfully failed speakerphoode ode al lowercase al uppercase eric input moput mode ge er urb rd the followingption ne mode letters input m letters input ode Overg table: mode mode rview 3
User 4 Guide SIP-T422G IP Phone Icons Ringer voluKeypad LocMissed CallReceived CDialed CallsMissed CallForwarded Recording bA call cannRecording sRecording cRecording cOpen VPN Blue Tooth ConferenceThe contacThe defaultDescripme is 0 ck s Calls s s Calls box is full not be recordstarts successcannot be stcannot be ste ct icon t contact phoption ded sfully tarted topped oto
Overview 5 LED Instructions Power Indicator LED LED Status Description Solid red The phone is initializing. The phone is powered on. Fast flashing red The phone is ringing. Slow flashing red The phone receives a text message or voicemail. Off The phone is powered off. Line key LED LED Status Description Solid green The line is seized. The line is in conversation. Fast flashing green The line receives an incoming call, the phone is ringing. Slow flashing green The call is placed on hold. Off The line is inactive. Line key LED (configured as BLF key) LED Status Description Solid red The monitored user is busy. Fast flashing red The monitored user receives an incoming call. Off The monitored user is idle. The monitored user does not exist. User Interfaces There are two ways to customize specific configurations on your SIP-T42G IP phone: z Using the user interface on the IP phone. z Using the user interface in an internet browser window from your PC. The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface.
User Guide SIP-T42G IP Phone 6 Phone User Interface You can customize your phone by pressing the Menu soft key to access the phone user interface. The Advanced options are only accessible to an administrator, and the default administrator password is admin (case-sensitive). For more information on customizing your phone using the available options from the phone user interface, refer to Customizing Your Phone on page 17. Web User Interface In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press the OK key on the phone. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on your PC. The default administrator user name and password are both admin (case-sensitive). The options you can use to customize the IP phone via phone user interface and/or via web user interface are listed in the following table: Options Phone User Interface Web User Interface Status √ √ --IPv4 --MAC --Firmware --Network --Phone --Accounts Basic Call Features √ --Auto Answer √ --Auto Redial √ --Call Completion √ --Call Forward √ --Call Waiting √ --Call Park √ --Call Pickup √ --Call Return √ --Conference --Anonymous Call √ --Anonymous Call Rejection √ --DND √ Basic Phone Settings √ --Language √
Overview 7 Options Phone User Interface Web User Interface --Date & Time √ --Administrator Password √ --Ring Tones √ --Contrast √ --Wallpaper √ --Backlight √ --Call Waiting √ --Keypad Lock √ --Phone Volume √ --Call History Management √ --Contact Management --Local Directory √ --Blacklist √ --Remote Phonebook --Dial Plan --DSS Keys √ --Key as Send √ --Hot Line √ --Live Dialpad --Emergency Advanced Phone Features √ --BLF √ --Intercom √ --Call Recording √ --Multicast Paging --Music on Hold --Messages √ SIP Account √ --User Options --Register Status √ --Account Active √ --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ --SIP Server √ --Server Option --Registrar Port --Outbound Status √ --Outbound Proxy √
User Guide SIP-T42G IP Phone 8 Options Phone User Interface Web User Interface --NAT Traversal --STUN Status √ --STUN Server √ Note Documentations The following table shows documentations available for the SIP-T42G IP phone. Name Contents Where found Format/ Language Quick Installation Guide Basic set up of the phone In the package PDF/English Quick Reference Guide Basic call features and phone customizations In the package PDF/English User Guide Phone/Web user interface settings Basic call features and advanced phone features CD attached in the package PDF/English Note The table above lists most of the feature options. Please refer to the relevant sections for more information. You can also download the latest documentations from website: http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142.
Getting Started 9 Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T42G IP phone. The topics include: z Packaging Contents z Phone Installation z Phone Initialization z Phone Status z Basic Network Settings z Registration z Idle Screen If you require additional information or assistance with your new phone, contact your system administrator. Packaging Contents The following components are included in your SIP-T42G IP phone package: z SIP-T42G IP Phone z Phone Stand
User Guide SIP-T42G IP Phone 10 z Power Adapter z Handset & Handset Cord z Ethernet Cable z Quick Installation Guide & Quick Reference Guide z CD-ROM Check the list before installation. If you find anything missing, contact your system administrator.
Getting Started 11 Phone Installation If your phone is already installed, proceed to Phone Initialization on page 13. This section introduces how to install the phone with the components in the packaging contents: z Attach the stand z Connect the handset and optional headset z Connect the network and power 1) Attach the stand Deskmount Method Wallmount Method
User Guide SIP-T42G IP Phone 12 2) Connect the handset and optional headset Note 3) Connect the network and power You have two options for power and network connections. Your system administrator will advise you which one to use. z AC power z Power over Ethernet (PoE) AC Power To connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. 2. Connect the supplied Ethernet cable between the Internet port on the phone and the Internet port in your network or switch/hub device port. A headset is not provided in the packaging contents. Contact your system administrator for more information.
Getting Started 13 Power over Ethernet Using a regular Ethernet cable, the SIP-T42G IP phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note Phone Initialization After your phone has been powered on, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Initializing…Please wait" during the initialization. If in-line power is provided, you don’t need to connect the AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant. The phone can also share the network with other network devices such as a PC (personal computer). It is an optional connection. Important! Do not unplug or remove power to the phone while it is updating firmware and configurations.
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User Guide SIP-T42G IP Phone 16 No. Description 1 This area shows the phone’s time & date. 2 This area shows the phone feature status. For more information you can refer to Icon Instructions on page 3. 3 This area shows the line key labels. You can customize the line key as other function. For more information you can refer to Line Keys on page 37. 4 This area shows three page icons. 5 This area shows the soft key labels. The default soft key labels are “History”, “Favorites”, “DND” and “Menu”. 6 This area shows the wallpaper. You can customize the wallpaper. For more information you can refer to Wallpaper on page 17.
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User Guide SIP-T42G IP Phone 24 To select a ring tone for the phone via web user interface: 1. Click on Settings->Preference. 2. Select the desired ring tone from the pull-down list of Ring Tone. 3. Click Confirm to accept the change. To select a ring tone for the account via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Basic 4. Select the desired ring tone from the pull-down list of Ring Tone. If Common is selected, this account will use the ring tone selected for the phone at Settings->Preference. Refer to the above instruction. 5. Click Confirm to accept the change. You can also upload custom ring tones for your phone, contact your system administrator for more information. Note Contact Management This section provides the operating instructions for managing contacts. The topics include: z Favorites z Local Directory z Blacklist z Remote Phonebook Favorites Favorites provide easy access to the lists you use frequently. The lists may contain Local Directory, History, Remote Phone Book and LDAP. To configure the favorites via web user interface: 1. Click on Contacts->Setting. The ring tone for an incoming call on the phone may be different. For example, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact in the contact directory (refer to Adding Contacts in the Contact Management section). Otherwise, the phone will play the ring tone assigned to the account. If both the contact ring tone and the account ring tone are not assigned, then the phone will play the ring tone assigned for the phone.
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Customizing Your Phone 33 3. Press the Option soft key and then select Add to Blacklist from the prompt list. The phone user interface prompts "Move selected to Blacklist?" 4. Press the OK soft key to confirm the setting. Operating instructions of adding blacklists, editing blacklists, deleting blacklists, placing call to blacklists and searching for contact in the blacklist, refer to the operating instructions of Local Directory on page 25. Remote Phonebook You can access your corporate directory through your phone. You can add local contacts from the corporate directory. You can also dial a contact from the corporate directory. You can configure your new phone to access up to 5 corporate directories. Contact your system administrator for the access URL of the corporate directory. To configure an access URL for remote phonebook via web user interface: 1. Click on Contacts->Remote Phone Book. 2. Enter the access URL in the URL field. 3. Enter the name in the Name field. 4. Click Confirm to accept the change. To access your corporate directory via phone user interface: 1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the favorite, press Favorites->Remote Phone Book. 2. Select the desired remote group, and then press the Enter soft key. The phone connects to load the corporate directory, and then displays the corporate contact list on the LCD screen. 3. Press the Back soft key to back to the previous interface. To search for a contact in the corporate directory: 1. Press Menu->Directory->Remote Phone Book. 2. Select the desired remote group, and then press the Enter soft key to load the corporate directory. 3. Press the Search soft key. 4. Enter a few continuous characters of the contact name or continuous numbers of the contact phone number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can dial from the result list. To place a call from the corporate directory:
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User Guide SIP-T42G IP Phone 36 Headset Activation/Deactivation To activate the headset mode: 1. Press on the phone. The HEADSET key LED illuminates solid green when the headset mode is activated. Press the line key or the Answer soft key to answer a call, the call will connect to your headset automatically. Enter the desired number and then press the Send soft key, the phone will place the call by using the headset automatically. For more information about using the headset to place a call, refer to Placing Calls on page 51. To deactivate the headset mode: 1. Press again on the phone. The HEADSET key LED turns off when the headset mode is deactivated. Headset Prior You can use headset in priority when enabling the headset prior feature. This feature is especially useful for permanent or full-time headset users. To enable headset prior via web user interface: 1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Headset Prior. 3. Click Confirm to accept the change. To use headset prior, you should activate the headset mode in advance: 1. Physically connect the headset. 2. Press to activate the headset mode. Note Dual Headset You can use two headsets when enabling the dual headset feature. To use this feature, you must physically connect headsets to the headset jack and handset jack respectively. Once the phone joins in a call, people with the headset connected to the headset jack has a full-duplex conversation, another people with the headset connected to the handset jack is only allowed to listen to. To enable dual headset via web user interface: 1. Click on Features->General Information. If the headset prior feature is enabled, the headset mode will not be deactivated until you press the HEADSET key again.
Customizing Your Phone 37 2. Select Enabled from the pull-down list of Dual Headset. 3. Click Confirm to accept the change. DSS Keys There are two types of DSS keys: Line Keys and Programmable Keys. The details will be introduced as following. The SIP-T42G IP phone supports 27 line keys. Line Keys You can assign predefined functionalities to the line keys. You can also define a label for the line key feature which will appear on the LCD screen. Line keys allow you to use quick access features such as call return and voice mail. The Line keys LED will indicate the monitoring status when the keys a reassigned specific features, such as BLF and Shared Line. The default key type of line key 1-6 is Line. The default key type of line key 7-27 is N/A, which indicates that this line key provides no functionality. To configure the Line key via phone user interface: 1. Press Menu->Call Feature->DSS Keys. 2. Select the desired Line key, and then press the Enter soft key. 3. Select the desired key type from the Type field. 4. (Optional.) Select the desired key event type from the Key Event field. 5. (Optional.) Select the desired line from the Account ID field. 6. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 7. (Optional.) Enter the corresponding value in the Value field. 8. (Optional.) Enter the corresponding value in the Extension field. 9. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the Line key via web user interface at the path Dsskey->Line Key. You can assign functionalities to 27 line keys. When you assign functionality to line keys located in line key 1-9, the labels of the line key are displayed on the first page of line keys. The following figure shows an example of the line keys: When you assign functionality to line key located in line key 10-27, the label of the line key is displayed on the second or third page of the line keys. Each page can display 9 line key labels at most. The right lowest line key is used to switch pages of the line keys. The following figure shows an example of the line keys: The following table lists the page icon status: Icons Description
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Customizing Your Phone 39 You can use this key feature to accept the incoming calls, place active calls on hold or resume a held call. It performs the same as a hard line key. Dependencies: Type (Line) Account ID (the account this feature will be applied to) Value (Default/Lock/Float) Usage: When receiving an incoming call, the DSS key LED flashes green: 1. Press the DSS key to accept the incoming call. 2. Press the DSS key to place the active call on hold. 3. Press the DSS key again to resume the held call. If Auto is selected from the Account ID field, press the DSS key when the phone is idle, you can then dial out using the first available account. When you select Lock in the Value field, the line keys located in the same position of the other page will be automatically assigned Line feature with Lock filled in the Value field. Then you can use this key on every page. This feature is only applicable to line key 1-9. When you select Float in the Value field, the phone will automatically switch to the page where the line receives an incoming call. Speed Dial You can use this key feature to speed up dialing the numbers often used or hard to remember. Dependencies: Type (Speed Dial) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the number you want to dial out) Usage: Press the DSS key to dial out the number specified in the Value field, using the account selected from the Account ID field. Voice Mail You can use this key feature to connect voice mail quickly. For more information, refer to Voice Mail on page 85. Dependencies: Type (Key Event) Key Event (Voice Mail) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the voice mail access code) Usage: Press the DSS key to dial out the voice mail access code, you can follow the voice prompt to listen to the voice mails. Pick Up
User Guide SIP-T42G IP Phone 40 You can use this key feature to answer someone else’s incoming call on the phone. Dependencies: Type (Key Event) Key Event (Pick Up) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the direct pickup code followed by the specific phone number) Usage: Press the DSS key on your phone when the specific phone number receives an incoming call. The call is answered on your phone. Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group. Dependencies: Type (Key Event) Key Event (Group Pickup) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the group pickup feature code) Usage: Press the DSS key on your phone when a phone number in the group receives an incoming call. The call is answered on your phone. DTMF You can use this key feature to send the specification of arbitrary key sequences via DTMF. Dependencies: Type (Key Event) Key Event (DTMF) Label (key label displayed on the LCD screen) Value (DTMF sequence) Note Usage: Press the DSS key during an active call to send the key sequence specified in the Value field. Prefix You can use this key feature to add a specified prefix number before the dialed number. Dependencies: Type (Key Event) Key Event (Prefix) Label (key label displayed on the LCD screen) DTMF sequence is allowed to be: "0-9", "*", "#" and "A-D".
Customizing Your Phone 41 Value (the prefix number) Usage: Press the DSS key when the phone is idle, the phone enters into the dialing screen and displays the prefix number which you specified in the Value field, enter other digits and then dial out. Local Group You can use this key feature to access the contact group in the local directory quickly. For more information, refer to Local Directory on page 25. Dependencies: Type (Key Event) Key Event (Local Group) Local Group (the contact group name you want to access) Label (key label displayed on the LCD screen) Usage: Press the DSS key to access the contact group specified in the Local Group field. XML Group You can use this key feature to access the remote group in your corporate directory quickly. You should configure the remote phonebook in advance. For more information, refer to Remote Phonebook on page 33. Dependencies: Type (Key Event) Key Event (XML Group) XML Group (the remote group name you want to access if the remote phonebook is configured) Label (key label displayed on the LCD screen) Usage: Press the DSS key to access the remote group specified in the XML Group field. XML Browser You can use this key feature to access the XML browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc. Dependencies: Type (Key Event) Key Event (XML Browser) Label (key label displayed on the LCD screen) Value (the access URL for xml browser) Usage: Press the DSS key to access the Xml browser specified in the Value field. LDAP You can use this key feature to access the LDAP search interface quickly. Dependencies: Type (Key Event) Key Event (LDAP) Label (key label displayed on the LCD screen)
User Guide SIP-T42G IP Phone 42 Usage: 1. Press the DSS key to access the LDAP search interface. 2. Enter a few continuous characters of the contact name or continuous numbers of the contact phone number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. Conference You can use this key feature to set up a conference call. For more information, refer to Conference on page 66. Dependencies: Type (Key Event) Key Event (Conference) Label (key label displayed on the LCD screen) Value (the number you want to add to the conference) Usage: Press the DSS key during an active call to set up a conference with the number specified in the Value field. Note Forward You can use this key feature to forward an incoming call to someone else. For more information, refer to Call Forward on page 61. Dependencies: Type (Key Event) Key Event (Forward) Label (key label displayed on the LCD screen) Value (the number you want to forward to) Usage: Press the DSS key to forward an incoming call to the number specified in the Value field. Note Transfer You can use this key feature to handle the call differently depending on the transfer mode on DSS key when there is an active call on the phone. Dependencies: Type (Key Event) Key Event (Transfer) Label (key label displayed on the LCD screen) When leaving the Value field blank, the DSS key performs the same as the Forward soft key when receiving an incoming call. When leaving the Value field blank, the DSS key performs the same as the Conference soft key during a call.
Customizing Your Phone 43 Value (the number you want to transfer to) Usage: z When the transfer mode on DSS key is Blind Transfer, press the DSS key to complete the blind transfer to the number specified in the Value field. z When the transfer mode on DSS key is Attended Transfer, press the DSS key to dial out the number specified in the Value field, and then you can perform the attended or semi-attended transfer. z When the transfer mode on DSS key is New Call, press the DSS key, the number specified in the Value field displays on the LCD screen, and then you can perform the blind, attended or semi-attended transfer. Note Hold You can use this key feature to place an active call on hold or retrieve a held call. Dependencies: Type (Key Event) Key Event (Hold) Label (key label displayed on the LCD screen) Usage: 1. Press the DSS key during an active call to place the call on hold. 2. Press the DSS key again to retrieve the held call. DND You can use this key feature to activate or deactivate the DND mode. Dependencies: Type (Key Event) Key Event (DND) Label (key label displayed on the LCD screen) Usage: 1. Press the DSS key to activate the DND mode. 2. Press the DSS key again to deactivate the DND mode. Note You can configure the transfer mode on DSS key via web user interface at the path Features->Transfer. For more information on how to configure the transfer mode on DSS key, refer to Busy Lamp Field (BLF) on page 75. When leaving the Value field blank, the DSS key performs the same as the TRANSFER key or the Transfer soft key during a call. For more information, refer to Call Transfer on page 65. When the DND mode is activated, the incoming calls will be rejected automatically.
User Guide SIP-T42G IP Phone 44 SMS You can use this key feature to quick access the text message feature. For more information, refer to Short Message Service (SMS) on page 84. Dependencies: Type (Key Event) Key Event (SMS) Label (key label displayed on the LCD screen) Usage: Press the DSS key when the phone is idle to access the text message feature. Group Listening You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time. It is suitable for the group conversation which has more than one person at one side. You are able to speak and listen through the handset/headset, meanwhile the others nearby can only listen through the speaker. Dependencies: Type (Key Event) Key Event (Group Listening) Label (key label displayed on the LCD screen) Usage: 1. During a call, press the DSS key to activate the group listening mode. You can then speak and listen through the handset/headset, other people at your side can listen through speaker at the same time. 2. Press the DSS key again to deactivate the group listening mode. Zero-Touch You can use this key feature to configure auto provision and network parameters quickly. Dependencies: Type (Key Event) Key Event (Zero-Touch) Label (key label displayed on the LCD screen) Usage: 1. Press the DSS key to access the zero-touch screen. 2. Press the OK soft key within a few seconds. 3. Configure the network parameters in the corresponding fields. 4. Press the Next soft key. 5. Configure the auto provision parameters in the corresponding fields. 6. Press the OK soft key. The phone will reboot to update configurations. URL You can use this key feature to trigger the phone to send a HTTP GET request contained a specific URL.
Customizing Your Phone 45 Dependencies: Type (URL) Label (key label displayed on the LCD screen) URL (the URL contained in the HTTP GET request) Usage: Press the DSS key to trigger the phone to send a HTTP GET request contained the URL specified in the URL field. Keypad Lock You can use this key feature to immediately lock the keypad of your phone instead of long pressing . For more information, refer to Keypad Lock on page 21. Dependencies: Type (Key Event) Key Event (Keypad Lock) Label (key label displayed on the LCD screen) Usage: Press the DSS key to immediately lock the keypad of your phone instead of long pressing . Programmable Keys You can customize the soft keys, navigation keys and function keys on the keypad. To customize the programmable keys via web user interface: 1. Click on Dsskey->Programmable Key. 2. Customize specific features for these keys. 3. Click Confirm to accept the change. Note Account Management You can register one or multiple accounts on the SIP-T42G IP phone. You can also configure each line key associated with an account or configure multiple line keys associated with an account. Account Registration To register an account via phone user interface: 1. Press Menu->Advanced (password: admin) ->Account. 2. Select the desired account and then press the Enter soft key. 3. Select Enabled from the Account Status field. 4. Enter the desired values in Label, Display Name, Register Name, User Name, Password and SIP Server1 fields respectively. Contact your system administrator for You can configure the programmable keys via web user interface only.
User Guide SIP-T42G IP Phone 46 more information. 5. Press the Save soft key to accept the change or the Back soft key to cancel. 6. Repeat steps 2 to 5 until you have registered all accounts. The following figures show single or multiple accounts registered on the phone: Single account: Multiple accounts: To disable an account via phone user interface: 1. Press Menu->Advanced (password: admin) ->Account. 2. Select the desired account and then press the Enter soft key. 3. Select Disabled from the Account Status field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. You can also register or disable an account via web user interface at the path Account->Register. Multiple Line Keys per Account You can configure multiple line keys associated with an account. This enhances call visualization and simplifies call handling. If this is the case, the LCD screen could resemble the following figure: Incoming calls to this line will be distributed evenly among the available line keys. Similarly, outgoing calls will be distributed. Your phone can be configured to have a combination of lines with a single line key and lines with multiple line keys. Dial Plan Dial plan is a string of characters that governs the way your SIP-T42GIP phone processes the inputs received from your phone keypad. The SIP-T42G IP phone supports the following dial plan features: z Replace Rule z Dial-now z Area Code z Block Out The basic expression syntax you need to know: Syntax Description . The dot "." can be used as a placeholder or multiple placeholders for
Customizing Your Phone 47 Syntax Description any character. Example: "12." would match "123", "1234", "12345", "12abc", etc. x An "x" can be used as a placeholder for any character. Example: "12x" would match "121", "122", "123", "12a", etc. [] The square brackets "[]" can be used as a placeholder for a single character which matches any of a set of characters. Example: "91[5-7]1234" would match "9151234", "9161234", "9171234", etc. () The parentheses "( )" can be used to group together patterns, for instance, to logically combine two or more patterns. Example: "([1-9])([2-7])3" would match "923", "153", "773",etc. $ The “$” should be followed by the sequence number of a parenthesis. The “$” plus the sequence number means the whole character or characters placed in the parenthesis. The number directs to the right parenthesis when there are more than one. Example: A replace rule configuration: Number: "9([5-7])(.)", Replace: "5$2". When you enter "96123" to dial out on your phone, the number will be replaced as "5123" and then dialed out. “$2” means the characters in the second parenthesis, that is, “123”. Note Replace Rule You can configure one or more replace rules to remove the specified string and replace it with another string. You can configure a pattern with wildcards (expression syntax refer to the table above), so that any string that matches the pattern will be replaced. This feature is convenient for you to dial out a long number. For example, a replace rule is configured as "Prefix: 1" and "Replace: 1234567", when you try to dial out the number “1234567”, you just need to enter “1” on the phone and then press the Send soft key. To add a replace rule via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Enter the string (e.g., 2xx) in the Prefix field. 3. Enter the string (e.g., 12345) in the Replace field. 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Add to add the replace rule. When you enter the number “234” using the keypad and then dial out, the phone will dial out “12345” instead. Note The valid value of Account field can be one or more digits among 1, 2, 3, 4, 5 and 6. Each digit must be separated by a “,”. For example: when you enter the value “1, 2” in the Account field, this replace rule will apply to account1 and account2. If you leave the Account field blank or enter an invalid value, then the replace rule will apply to all accounts. You can configure the dial plan rules via web user interface only.
User Guide SIP-T42G IP Phone 48 To edit a replace rule via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Select the desired replace rule by checking the checkbox. 3. Edit the values in the Prefix and Replace fields. 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Edit to edit the replace rules. To delete one or more replace rules via web user interface: 1. Click on Settings->Dial Plan->Replace Rule. 2. Select the one or more replace rules by checking the checkbox(es). 3. Click Del to delete the replace rule(s). Dial-now You can configure one or more dial-now rules on your phone. When the dialed out number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as "2xx", then entering any three-digit string begins with 2 will be dialed out automatically on the phone. To add a dial-now rule via web user interface: 1. Click on Settings->Dial Plan->Dial Now. 2. Enter the desired value (e.g., 1234) in the Dial Now Rule field. 3. Enter the desired line ID in the Account field or leave it blank. 4. Click Add to add the dial-now rule. When you enter the number “1234” using the keypad, the phone will dial out “1234” automatically without pressing any key. Note Time Out for Dial-Now Rule You can configure the interval for dial-now rules. That is, you can configure your phone to dial out the phone number automatically, which matches a dial-now rule, after the specified delay time. To configure the time out for dial-now rule via web user interface: 1. Click on Features->General Information. 2. Enter the time within 1-14 (in seconds) in the Time Out for Dial Now Rule field. 3. Click Confirm to accept the change. You can also edit or delete the dial-now rule, refer to Replace Rule on page 47 for more information.
Customizing Your Phone 49 Area Code Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary only when dialing the number outside the code area. For example, area code is configured as "Code: 011, Minimum Length: 4, Maximum Length: 11", then when you dial out the number "56789", which has the digits between 4 to 11, the phone will add the area code and dial out the number "01156789". To configure the area code and lengths via web user interface: 1. Click on Settings->Dial Plan->Area Code. 2. Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15) fields. 3. Enter the desired line ID in the Account field or leave it blank. 4. Click Confirm to accept the change. Note Block Out You can block some specific numbers from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt "Forbidden Number". To add a block out number via web user interface: 1. Click on Settings->Dial Plan->Block Out. 2. Enter the desired value in the BlockOut Number field. 3. Enter the desired line ID in the Account field or leave it blank. 4. Click Confirm to add the block out number. Emergency Number Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services. You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation. Note The default values of minimum and maximum length are 1 and 15 respectively. Contact your local phone service provider for available emergency numbers in your area.
User Guide SIP-T42G IP Phone 50 To specify emergency numbers via web user interface: 1. Click on Features->Phone Lock. 2. Enter the emergency services number in the Emergency field. For multiple numbers, enter a "," between each emergency number. The default emergency numbers are 120, 911 and 110. 3. Click Confirm to accept the change. Live Dialpad You can enable the live dialpad feature on the SIP-T42G IP phone, which enables the IP phone to automatically dial out the phone number without pressing any other key. You can also configure a period of time before automatically dialing out the phone number. To enable the live dialpad via web user interface: 1. Click on Settings->Preference. 2. Select Enabled from the pull-down list of Live Dialpad. 3. Enter the desired delay time in the Inter Digit Time (1~14) (seconds) field. 4. Click Confirm to accept the change. Note Hotline You can dial a hotline number immediately once you lift the handset, press the speakerphone key or press a line key. You can also configure a period of delay time to dial out the hotline number, the phone will dial out the hotline number automatically after the specified delay time. To configure the hotline number via phone user interface: 1. Press Menu->Call Feature->Others->Hotline. 2. Enter the desired number in the Number field. 3. Enter the delay time in the Hotline Delay0-10(s) field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure hotline via web user interface at the path Features->General Information. The default delay time of live dialpad feature is 4s. You can configure live dialpad via web user interface only.
Basic Call Features 51 Basic Call Features The SIP-T42G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T42G IP phone. The topics include: z Placing Calls z Answering Calls z Ending Calls z Redialing Numbers z Recent Call In Dialing z Auto Answer z Auto Redial z Call Completion z Call Return z Call Mute z Call Hold/Resume z Do Not Disturb (DND) z Call Forward z Call Transfer z Call Waiting z Conference z Call Park z Call Pickup z Anonymous Call z Anonymous Call Rejection If you require additional information or assistance with your new phone, contact your system administrator. Placing Calls You can place a call in three ways using your SIP-T42G IP phone:
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Basic Call Features 59 example "2/4", indicating that this is the second call out of four calls. If multiple calls are on hold on more than one line keys, you can view the details of the calls by pressing the corresponding line key, and then press the Resume soft key to retrieve the call. Do Not Disturb (DND) You can use the DND feature to reject the incoming calls automatically on the phone and the callers can hear a busy signal or a message depending on your server. You can enable/disable the DND feature for the phone system, or you can customize the DND feature for each account or all accounts. The following describes the DND modes: z Phone (default): DND in phone mode means that the DND feature is effective for the phone system. z Custom: DND in custom mode means that you can configure the DND feature for each account or all accounts. You can also configure the phone to receive incoming calls from some specific numbers when the DND feature is enabled. To configure the DND mode via web user interface: 1. Click on Features->Forward & DND. 2. In the DND block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change.
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Basic Call Features 61 When the DND feature is enabled on the phone, the phone can still receive the incoming call from the numbers specified in the Authorized Numbers (comma separated) field. Call Forward You can configure your phone to forward incoming calls to another party by the static forwarding. You can also forward calls while your phone is ringing, refer to the dynamic forwarding. Static Forwarding You can configure three types of call forward: z Always Forward: Incoming calls are immediately forwarded. z Busy Forward: Incoming calls are immediately forwarded if the phone is busy. z No Answer Forward: Incoming calls are forwarded if not answered after a period of time. You can enable/disable the call forward feature for the phone system, or you can customize the call forward feature for each account or all accounts. The following describes the call forward modes: z Phone: Call forward in phone mode means that the call forward feature is effective for the phone system. z Custom: Call forward in custom mode means that you can configure the call forward feature for each account or all accounts. To configure the call forward mode via web user interface: 1. Click on Features->Forward & DND. 2. In the Forward block, mark the desired radio box in the Mode field.
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User Guide SIP-T42G IP Phone 70 Value field. 7. (Optional.) Enter the string that will appear on the LCD screen in the Label field. 8. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a call park key via web user interface at the path Dsskey->Line Key. To use the Call Park feature: 1. User on phone A places a call to phone B. 2. User on phone A wants to take the call in a conference room for privacy, then presses the call park key on phone A. 3. User on phone A walks to an available conference room where the phone is designated as phone C. The user dials the call park retrieve feature code to retrieve the parked call. The system establishes call between phone C and B. Note Call Pickup You can use call pickup feature to answer someone else’s incoming call on the phone. The SIP-T42G IP phone supports the directed call pickup and group call pickup features. Directed call pickup is used for picking up a call that is ringing at a specific phone number. Group call pickup is used for picking up a call that is ringing at any phone number in the group. The pickup group should be predefined, contact your system administrator for more information. You can configure the phone to pick up an incoming call by using the DPickup/GPickup soft key. To use the call pickup feature, you need to configure the call pickup code beforehand on a global or per-line basis via web user interface. Note Directed Call Pickup To enable the directed call pickup via web user interface: 1. Click on Features->Call Pickup. 2. Select Enabled from the pull-down list of Directed Call Pickup. 3. Enter the directed call pickup code in the Directed Call Pickup Code field. The call park feature code and call park retrieve feature code are predefined on the system server. Contact your system administrator for more information. If the parked call is not retrieved within a period of time assigned by the system, the phone performing call park feature will receive call back. If there are many incoming calls at the same time, pressing the Gpickup soft key on the phone will pick up the call that rings first.
Basic Call Features 71 4. Click Confirm to accept the change. Note To configure the directed call pickup code on a per-line basis via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Enter the directed call pickup code in the Directed Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call directly: 1. Pick up the handset. The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when a phone receives an incoming call. 3. Enter the ringing phone’s number. 4. Press the DPickup soft key again. The call is answered on your phone. You can also configure a DSS key as a directed pickup key via phone user interface or web user interface. You can pick up a call by pressing the directed pickup key directly. Group Call Pickup To enable the group call pickup via web user interface: 1. Click on Features->Call Pickup. 2. Select Enabled from the pull-down list of Group Call Pickup. The directed pickup code above is configured on a global, which applies to all
User Guide SIP-T42G IP Phone 72 3. Enter the group call pickup code in the Group Call Pickup Code field. 4. Click Confirm to accept the change. Note To configure the group call pickup code on a per-line basis via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Enter the group call pickup code in the Group Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call in the group: 1. Pick up the handset. The GPickup soft key appears on the LCD screen. 2. Press the GPickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone. You can also configure a DSS key as group pickup key via phone user interface or web user interface. You can pick up a call by pressing the group pickup key directly. Note The directed call pickup code and group call pickup code are predefined on the system server. Contact your system administrator for more information. The call pickup code configured on a per-line basis takes precedence over that configured on a global. The group pickup code above is configured on a global, which applies to all accounts.
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User Guide SIP-T42G IP Phone 74 7. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure anonymous call rejection via web user interface at the path Account->Basic.
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User Guide SIP-T42G IP Phone 76 7. (Optional.) Enter the pickup code in the Extension field. 8. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the BLF key via web user interface at the path Dsskey->Line Key. You can enable audio alert for BLF pickup feature on the phone. This allows the monitoring phone to play a warning tone, when the monitored phone number receives an incoming call. You can also enable visual alert for BLF pickup feature on the phone. This allows the LCD screen of the monitoring phone to display the caller ID, when the monitored phone number receives an incoming call. To enable the visual and audio alert feature via web user interface: 1. Click on Features->Call Pickup. 2. Select Enabled from the pull-down list of Visual Alert for BLF Pickup. 3. Select Enabled from the pull-down list of Audio Alert for BLF Pickup. 4. Click Confirm to accept the change. When the monitored phone number receives an incoming call, the following occurs on the monitoring phone: z The phone plays a warning tone (if enabled). z The BLF key LED flashes red. z The caller ID appears on the LCD screen (if enabled).
Advanced Phone Features 77 In the following figure, the phone LCD screen shows an incoming call from 3606 on the monitored line. Note When there is an active call on the IP phone, you can transfer the active call to the monitored phone number directly by pressing the BLF key. The phone transfers the active call differently depending on the transfer mode on DSS key. To configure the transfer mode on DSS key via web user interface: 1. Click on Features->Transfer. 2. Select the desired transfer mode from the pull-down list of Transfer Mode via DSSkey. Depending on your selection: - If you select Blind Transfer, press the BLF key to blind transfer to the monitored phone number. - If you select Attended Transfer, press the BLF key to dial out the monitored phone number and then you can perform the attended or semi-attended transfer. - If you select New Call, press the BLF key to place a new call to the monitored user. 3. Click Confirm to accept the change. For more information on performing call transfer, refer to Call Transfer on page 65. Call Recording You can record calls by pressing a record key on the SIP-T42G IP phone. There are 2 different ways of configuring call recording and they even work differently: z Record: The phone sends SIP INFO message containing a specific header “Record: on/off” to trigger a recording. z URL Record: The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL. If your phone is locked and the type of the keypad lock is set to be Function Keys or All keys, you cannot use the Pickup, Dial, New Call and Cancel soft keys appear in the figure above until unlocked.
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User Guide SIP-T42G IP Phone 80 The phone is automatically connected to the extension specified in the Value field. 2. Press the intercom key again or the Cancel soft key to end the intercom call. Incoming Intercom Calls By default, the SIP-T42G IP phone supports to answer an incoming intercom call automatically. The phone automatically plays a warning tone when it receives an incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call. You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone, the active call is placed on hold. Intercom features you need to know: Intercom features Description Accept Intercom Allows you to enable or disable the IP phone to automatically answer an incoming intercom call. Intercom Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls. Warning Tone Allows you to enable or disable the IP phone to play a warning tone when the IP phone receives an incoming intercom call. Intercom Barge Allows you to enable or disable the IP phone to automatically answer an incoming intercom call while there is already an active call on the phone. To configure intercom features via phone user interface: 1. Press Menu->Call Feature->Intercom. 2. Make the desired changes. 3. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure these specific parameters via web user interface at the path Features->Intercom. Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone automatically answers an incoming intercom call. If Accept Intercom is disabled, the phone rejects incoming intercom calls and sends a busy signal to the caller. Accept Intercom is enabled by default. Note Intercom Mute Your administrator can set a time period delay before the phone automatically answers. Contact your system administrator for more information.
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Advanced Phone Features 83 Paging Barge, the voice call in progress shall take precedence over all incoming multicast paging calls. The valid values in the Paging Barge field are: z 1 to 10: Define the priority of the active call, 1 is the highest priority, 10 is the lowest priority. z Disabled: The voice call in progress shall take precedence over all incoming paging calls. Paging Priority Active You can enable or disable this feature to decide how the phone handles the incoming multicast paging calls, when there is already a multicast paging call on the phone. If enabled, the phone will ignore the incoming multicast paging call with a lower priority, otherwise, the phone will play the incoming multicast RTP and place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls. To configure multicast listening addresses via web user interface: 1. Click on Contacts->Multicast Paging. 2. Select the desired value from the pull-down list of Paging Barge. 3. Select the desired value from the pull-down list of Paging Priority Active. 4. Enter the multicast IP address (es) and port number (e.g., 224.5.6.20:10008) which the phone listens for incoming RTP multicast in the Listening Address field. 5. Enter the label in the Label field. Label will appear on the LCD screen when receiving the RTP multicast. 6. Click Confirm to accept the change. Note Music on Hold Music on hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by the callers who have been placed on hold. To use this feature, you should specify a SIP URI pointing to a Music on Hold Server account, when placing a call on hold, the phone will invite this SIP URI to the Music on Hold Server account. The Music on Hold account automatically answers to the SIP INVITE messages and immediately plays audio from some source located anywhere (LAN, Internet) to the held party. Contact your system administrator for the SIP URI. To configure music on hold server via web user interface: The multicast IP addresses range from 224.0.0.0 to 239.255.255.255. The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest priority. Both the multicast paging sender and the receiver will play a warning tone when pressing the multicast paging key.
User 84 NoteMeShNoteNote Guide SIP-T421. Clic2. Sele3. Clic4. Ente5. ClicWhee essagesort MessYou canmessagemessagenumber indicatoe To read 1. Pres2. Selee To send 1. Pres2. Cominpu3. Pres4. (Opfrom5. EnteThe SMmore inIf the pto readAll invo2G IP Phone k on Accounect the desirek on Advancer the SIP URI k Confirm to en you have s age Servn send and rees can be inde, the phone of waiting mor LED slow flaa text messas Menu->Mesect the desirea text messas Menu->Mesmpose the neut mode. s the Send sotional.) Press m the From fieer the numbeMS feature is nonformation. phone promptd the new meolved parties cnt. ed account frced. (e.g., sip:mo accept the c placed a cavice (SMSeceive text mdicated bothe LCD screen messages (exaashes red. age: ssage->Text Med message aage: ssage->Text Mew text messaoft key. or eld. er you want toot available ots receiving neessages directcannot use erom the pull-h@sip.com) change. all on hold, thS) messages usinh acoustically will prompt rample: 3 NewMessage->Inand press theMessage->Nage. You ca, or the Switco send the mon all servers. ew text messatly. ncrypted RTPdown list of Ain the Music he held partyng the SIP-T42y and visuallyreceiving neww Text Messanbox. e View soft keew Messagen press the ach soft key to message to inContact yourages, you can (SRTP). Account. on Hold Servy can then he2G IP phone.y. When recew text message) and an iey. e. bc soft key to select the dn the To field. r system admin also press thver field. ear the music New text eiving a new ages with theicon. The powo change thesired accou inistrator for he View soft kec. text wer e unt ey
Advanced Phone Features 85 6. Press the Send soft key to send the message or the Back soft key to cancel. You can also send a text message via web user interface at the path Features->SMS. To reply a text message: 1. Press Menu->Message->Text Message->Inbox. 2. Select the desired message and press the Reply soft key. 3. Compose the new text message. You can press the abc soft key to change the input mode. 4. Press the Send soft key after completing the content. To delete a text message: 1. Press Menu->Message->Text Message->Inbox (Sent Box, Outbox or Draftbox). 2. Select the desired message and then press the Option soft key. 3. Select Delete to delete the desired message. The LCD screen prompts "Delete the selected message?". 4. Press the OK soft key to delete this message or the Cancel soft key to cancel. Note Voice Mail You can leave voice mails for someone else on the SIP-T42G IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning tone. The power indicator LED will slow flash red. The phone LCD screen will prompt receiving a new voice mail and an icon. Note To leave a voice mail: You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call. Follow the voice prompt from the system server to leave the voice mail, and then hang up after completing the voice mail. To configure voice mail access codes via phone user interface: 1. Press Menu->Message->Voice Mail->Set Voicemail. 2. Press the navigation keys to highlight the account which you want to set. You can also delete all text messages by pressing the Option soft key and then select Delete All. For more information, refer to the above steps. You can also delete a specific message after retrieving by pressing the Delete soft key. Voice Mail feature is not available on all servers, contact your system administrator for more information.
User Guide SIP-T42G IP Phone 86 3. Press the 123 soft key to select the proper input mode and then enter the voice mail access code (e.g., *97). 4. Press the Save soft key to accept the change or the Back soft key to cancel. Note To listen to the voice mails: 1. When the phone user interface prompts receiving new voice mails and the power indicator LED slow flashes red, press or the Connect soft key to dial out the access voice mail code. 2. Follow the voice prompt to listen to the voice mails. Note To view the voicemail via phone user interface: 1. Press Menu->Message->Voice Mail->View Voicemail. The phone LCD screen displays the amount of the voice mails that includes new or old voice mails. 2. Select an account and then press the Connect soft key to listen to the voice mails. Message Waiting Indicator (MWI) The SIP-T42G IP phone supports MWI feature when receiving a new voice message. If someone leaves you a voicemail, you will receive a message waiting indicator. MWI will be indicated in three ways: a warning tone, the power indicator LED illuminates slow flashing red and an indicator message (including a voice mail icon) appears on the LCD screen. This is cleared only when you retrieve all voicemails or delete them. For some particular servers, the MWI service is unsolicited. So the SIP-T42G IP phone just need to handle the MWI messages sent from the server. But for some servers, the MWI service is solicited. In this case, the SIP-T42G IP phone must enable the MWI Subscription for MWI messages. Note The MWI Subscription parameters you need to know: Voice mail access code must be predefined on the system server. Contact your system administrator for the more information. MWI service is not available on all servers. Contact your system administrator for more information. Before listening to the voicemails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the power indicator LED will stop flashing.
Advanced Phone Features 87 Options Description Subscribe for MWI Enable or disable a subscription for MWI service. MWI Subscription Period Period of MWI subscription. The IP phone sends refresh SUBSCRIBE request before initial SUBSCRIBE expiration Subscribe MWI to VM Enable or disable a subscription to the voice mail number for MWI service. To use this feature, you should also configure the voice mail number. Note To enable MWI subscription via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Select Enabled from the pull-down list of Subscribe for MWI. 5. Enter the period time in the MWI Subscription Period (seconds) field. 6. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI service by default. To enable the Subscribe MWI to VM feature via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Select Enabled from the pull-down list of Subscribe MWI to VM. 5. Click on Basic. 6. Enter the desired voice number in the Voice Mail field. 7. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to WM feature. Whether the phone subscribes the MWI messages to the account or the voice number depends on the server. Contact your system administrator for more information.
User Guide SIP-T42G IP Phone 88 Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T42G IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the phone LCD screen blank? z Ensure your phone is properly plugged into a functional AC outlet. z Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. z If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. z If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your system administrator for more information. z Check that the power LED is on to ensure the phone is powered on. Why does the phone display "Network Unavailable"? z Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose. z Ensure that the switch or hub in your network is operational. z Contact your system administrator for more information. Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For the installation instructions, refer to Phone Installation on page 11. Check whether dial tone is present on one of the audio modes. z Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether dial tone is present for one of the audio modes. z If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem. Why doesn’t the phone ring? Check the ringer volume on your phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 23.
Troubleshooting 89 Why can’t I receive calls? z Check the SIP registration with your system administrator. z Check DND (Do Not Disturb) mode is turned off on your phone. Refer to Do Not Disturb (DND) on page 59. z Check call forward feature is disabled on the phone. Refer to Call Forward on page 61. z Check whether the caller number is stored in the blacklist directory. Refer to Blacklist on page 32. Why is my handset not working? Check to ensure that the handset cord is fully connected to both the handset jack on the phone and handset. Refer to Phone Installation on page 11. Why is my headset not working? z Check to ensure that the headset cord is fully connected to the headset jack on the phone. Refer to Phone Installation on page 11. z Check to ensure that the headset mode is activated. Refer to Headset Use on page 35. z Check to ensure that the headset volume is adjusted to an appropriate level. Refer to Volume on page 23. How to change the user password? You can change the user password via web user interface: 1. Click on Security->Password. 2. Enter the current user password in the Current Password field. 3. Enter the new user password in the New Password field and Confirm Password field. 4. Click Confirm to accept the change. You can also contact your system administrator for help. How to reboot the phone? To reboot the IP phone via web user interface: 1. Click on Settings->Upgrade. 2. Click Reboot to reboot the IP phone. Note Any reboot of your phone may take a few minutes.
User 90 Note Guide SIP-T42How to rReset yoYou neerecommTo reset 1. Pres2. PresOpti3. PresThe 4. Prese How to EWe mayTo expor1. Clic2. Clic3. Rec4. Clic5. ClicsysteHow to EWe mayTo expor1. Clic2. Sele3. ClicThe 4. ClicAftefollo5. Mar6. ClicReset o2G IP Phone reset your phour phone whed to note thamend asking yyour phone vs Menu->Advs or ion field. s Save soft keLCD screen ps the OK softExport PCAP Ty need you tort a PCAP Trak on Settingsk Start to begreate the errk Stop to endk Export to oem. Export Systemy need you tort a System Lok on Settingsect 6 from thek Confirm to web user intek OK to reboer rebooting towing steps. rk the Local rak Export to of your phone one? hen other Troat all customyour system avia phone usvanced (pass , or the Switcey. prompts the key. Trace? o provide a Pace via web u->Upgrade. gin recordingror to be docd recording. pen file dowm Log? o provide a Sog via web u->Configurate pull-down li accept the cerface promot the phonethe phone, yadio box in thpen file dow may take a foubleshootingmized settings administratorser interface:sword: admich soft key tofollowing mePCAP Trace tuser interfaceg signal trafficcumented in wnload windoSystem Log touser interfacetion. ist of Systomlchange. pts “Do you we. ou can expohe Export Syswnload windoew minutes. g suggestions will be overwr for advice b n) ->Reset & o select the dessage: o help analye: c. the trace. ow, and then o help analyze: og Level. want to restaort a 6 level system Log fieldow, and then s do not corrwritten after rbefore resettiReboot->Resdesired type yze your prob save the fileze your problart your macystem log thrd. save the fileect the probresetting. Weng your phoset to Factory from Reset blem. e to your localem. hine?”. rough the e to your locablem. e ne. y. al al
Troubleshooting 91 system. You can also export the system log to a Syslog Server, contact your system administrator for more information. How to Export/Import phone configurations? We may need you to provide your phone configurations to help analyze your problem. In some instance, you may need to import configurations to your phone. To export your phone configurations via web user interface: 1. Click on Settings->Configuration. 2. Click Export to open file download window, and then save the file to your local system. To import phone configurations via web user interface: 1. Click on Settings->Configuration. 2. Click Browse to select a configuration file from your local system. 3. Click Import to import the configuration file. Note How to make a call using SRTP? You can enable SRTP to encrypt the audio stream(s) of phone calls. The parties participating in the call should enable SRTP. You can enable SRTP on per-account basis. To enable SRTP via web user interface: 1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Select the desired type from the pull-down list of Basicencryption (SRTP). 5. Click Confirm to accept the change. Note The file format of configuration file must be “.bin”. The SRTP feature is not available on all servers. Contact your system administrator for more information.
User Guide SIP-T42G IP Phone 92 Regulatory Notices Service Agreements Contact your Yealink Authorized Reseller for information about service agreements applicable to your product. Limitations of Liability TO THE FULL EXTENT ALLOWED BY LAW, YEALINK EXCLUDES FOR ITSELFAND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDINGNEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OFANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION ORDATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,EVEN IF YEALINK OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASERICE PAID, AT YEALINK’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BEAFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. Safety Instructions Save these instructions. Read these safety instructions before use! The following basic safety precautions should always be followed to reduce risk of fire, electrical shock, and other personal injury. General Requirements z Before you install and use the device, read the safety instructions carefully and observe the situation during operation. z During the process of storage, transportation, and operation, please always keep the device dry and clean. z During the process of storage, transportation, and operation, please avoid collision and crash of the device. z Please attempt not to dismantle the device by yourself. In case of any discrepancy, please contact the appointed maintenance center for repair. z Without prior written consent, no organization or individual is permitted to make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes. z Please refer to the relevant laws and statutes while using the device. Legal rights of others should be respected as well. Environmental Requirements z Place the device at a well-ventilated place. Do not expose the device under direct sunlight. z Keep the device dry and free of dusts.
Regulatory Notices 93 z Place the device on a stable and level platform. z Please place no heavy objects on the device in case of damageand deformation caused by the heavy load. z Keep at least 10 cm between the device and the closest object for heat dissipation. z Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials. z Keep the device away from any heat source or bare fire, such as a candle or an electric heater. z Keep the device away from any household appliance with strong magnetic field or electromagnetic field, such as a microwave oven or a refrigerator. Operating Requirements z Do not let a child operate the device without guidance. z Do not let a child play with the device or any accessory in case of accidental swallowing. z Please use the accessories provided or authorized by the manufacturer only. z The power supply of the device shall meet the requirements of the input voltage of the device. Pleaseuse the provided surge protection power socket only. z Before plugging or unplugging any cable, make sure that your hands are completely dry. z Do not spill liquid of any kind on the product or use the equipment near water, for example, near a bathtub, washbowl, kitchen sink, wet basement or near a swimming pool. z Do not tread on, pull, or over-bend any cable in case of malfunction of the device. z During a thunderstorm, stop using the device and disconnect it from the power supply. Unplug the power plug and the Asymmetric Digital Subscriber Line (ADSL) twisted pair (the radio frequency cable) to avoid lightning strike. z If the device is left unused for a rather long time, disconnect it from the power supply and unplug the power plug. z When there is smoke emitted from the device, or some abnormal noise or smell, disconnect the device from the power supply, and unplug the power plug immediately. Contact the specified maintenance center for repair. z Do not insert any object into equipment slots that is not part of the product or auxiliary product. z Before connecting a cable, connect the grounding cable of the device first. Do not disconnect the grounding cable until you disconnect all other cables. Cleaning Requirements z Before cleaning the device, stop using it and disconnect it from the power supply. z Use a piece of soft, dry and anti-static cloth to clean the device. z Keep the power plug clean and dry. Using a dirty or wet power plug may lead to electric shock or other perils.
User Guide SIP-T42G IP Phone 94 Appendix A - Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00 Canada-Manitoba(Winnipeg) −06:00 Chile(Easter Islands) −06:00 Mexico(Mexico City, Acapulco) −06:00 United States-Central Time −05:00 Bahamas(Nassau) −05:00 Canada(Montreal, Ottawa, Quebec) −05:00 Cuba(Havana) −05:00 United States-Eastern Time −04:30 Venezuela(Caracas) −04:00 Canada(Halifax, Saint John) −04:00 Chile(Santiago) −04:00 Paraguay(Asuncion) −04:00 United Kingdom-Bermuda(Bermuda) −04:00 United Kingdom(Falkland Islands) −04:00 Trinidad&Tobago −03:30 Canada- New Foundland(St.Johns) −03:00 Denmark-Greenland(Nuuk) −03:00 Argentina(Buenos Aires) −03:00 Brazil(no DST) −03:00 Brazil(DST) −02:00 Brazil(no DST) −01:00 Portugal(Azores) 0 GMT 0 Greenland 0 Denmark-Faroe Islands(Torshavn) 0 Ireland(Dublin) 0 Portugal(Lisboa, Porto, Funchal) 0 Spain-Canary Islands(Las Palmas) 0 United Kingdom(London) 0 Morocco +01:00 Albania(Tirane) +01:00 Austria(Vienna) +01:00 Belgium(Brussels) +01:00 Caicos +01:00 Chad +01:00 Croatia(Zagreb) +01:00 Czech Republic(Prague) +01:00 Denmark(Kopenhagen) +01:00 France(Paris) +01:00 Germany(Berlin) Time Zone Time Zone Name +01:00 Hungary(Budapest)
Appendix A-Time Zones 95 +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman) +02:00 Latvia(Riga) +02:00 Lebanon(Beirut) +02:00 Moldova(Kishinev) +02:00 Russia(Kaliningrad) +02:00 Romania(Bucharest) +02:00 Syria(Damascus) +02:00 Turkey(Ankara) +02:00 Ukraine(Kyiv, Odessa) +02:00 Syria(Damascus) +03:00 East Africa Time +03:00 Iraq(Baghdad) +03:00 Russia(Moscow) +03:30 Iran(Teheran) +04:00 Armenia(Yerevan) +04:00 Azerbaijan(Baku) +04:00 Georgia(Tbilisi) +04:00 Kazakhstan(Aktau) +04:00 Russia(Samara) +05:00 Kazakhstan(Aqtobe) +05:00 Kyrgyzstan(Bishkek) +05:00 Pakistan(Islamabad) +05:00 Russia(Chelyabinsk) +05:30 India(Calcutta) +06:00 Kazakhstan(Astana, Almaty) +06:00 Russia(Novosibirsk, Omsk) +07:00 Russia(Krasnoyarsk) +07:00 Thailand(Bangkok) +08:00 China(Beijing) +08:00 Singapore(Singapore) +08:00 Australia(Perth) +09:00 Korea(Seoul) +09:00 Japan(Tokyo) +09:30 Australia(Adelaide) +09:30 Australia(Darwin) +10:00 Australia(Sydney, Melbourne, Canberra) +10:00 Australia(Brisbane) +10:00 Australia(Hobart) +10:00 Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) +11:00 New Caledonia(Noumea) +12:00 New Zealand(Wellington, Auckland) +12:45 New Zealand(Chatham Islands) +13:00 Tonga(Nukualofa)

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