Contents
Users Manual Revised
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| Mirror Download [FCC.gov] | |
| Document ID | 1008096 |
| Application ID | IABGRCNs+S8KsNnVSFR/Cg== |
| Document Description | Users Manual Revised |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 146.22kB (1827720 bits) |
| Date Submitted | 2008-09-29 00:00:00 |
| Date Available | 2009-03-29 00:00:00 |
| Creation Date | 2008-07-21 18:27:03 |
| Producing Software | Acrobat Distiller 8.1.0 (Windows) |
| Document Lastmod | 2008-07-21 19:18:40 |
| Document Title | XCM_UG_fm7.book |
| Document Creator | FrameMaker 8.0 |
| Document Author: | Rob Nussbaum |
TM XOHM Connection Manager User Guide © 2008 Sprint. XOHM and the XOHM logo are trademarks of Sprint. 7/21/08 Table of Contents 1 Welcome to XOHM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 Installing XOHM Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . 2 2.1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2.2 About XOHM Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2.3 Before You Install XOHM Connection Manager . . . . . . . . . . . . . . . . . . . . . . 3 2.3.1 Write Down Your Wi-Fi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.3.2 Configure Your Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.4 Install XOHM Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2.5 Activate Your XOHM Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2.5.1 Activate Over-the-Air (OTA) in a XOHM Network Coverage Area . . 7 2.5.2 Activate Outside of a XOHM Network Coverage Area . . . . . . . . . . . 9 2.6 Uninstalling XOHM Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . .12 3 XOHM Connection Manager Interface . . . . . . . . . . . . . . . . . . . . . . . .13 3.1 3.2 3.3 3.4 Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 All Available Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Menu Bar – File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Menu Bar – Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 3.4.1 Seamless Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 3.4.2 Airplane Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 3.5 Menu Bar – Tools Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3.6 Menu Bar – Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 4 WiMAX Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 4.1 WiMAX in the Connection Status View . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 4.2 WiMAX Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 5 Configuring Wi-Fi Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 5.1 Configuring Wi-Fi Networks From the All Available Networks View . . . . . 5.2 Configuring Wi-Fi Networks From the Network Configuration Panel . . . . 5.2.1 Hidden Wi-Fi Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.3 Wi-Fi Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 27 30 32 6 XOHM Connection Manager Settings . . . . . . . . . . . . . . . . . . . . . . . . 33 6.1 General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.1.1 Prioritization Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.2 Network Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.2.1 Adding Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.2.2 Removing Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.2.3 Editing Existing Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.3 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.4 Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 35 36 36 37 38 39 40 7 Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 7.1 Connection Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 7.2 Connection History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 7.2.1 History Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 7.2.2 History Popup Detailed Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 7.3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 7.3.1 System Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 7.3.2 Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 7.4 Speed Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 7.5 Coverage Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 8 FAQs and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Addendum – Working With Firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Basic Firewall Permission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Windows XP Service Pack 2 Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 BlackICE Defender Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 McAfee Personal Firewall Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Norton Internet Security Personal Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Sygate Personal Firewall Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 ZoneAlarm Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 XOHM is next generation mobile broadband that’s designed to work as fast around town as it does at home. With XOHM, you’ll connect to the Internet without long-term contracts or complications. Then you can take the Internet, and everything you do with it, along with you anywhere XOHM has coverage. Getting started with XOHM is simple: no wires means no service calls. Just install the XOHM Connection Manager software, connect your XOHM Card to your computer, activate your XOHM service, and you have broadband on the go. XOHM Connection Manager XOHM Connection Manager manages XOHM WiMAX connections, Wi-Fi connections, and Ethernet (tethered LAN) connections.* This document outlines the main windows of the XOHM Connection Manager and describes how to perform specific key tasks. It includes information on: Installing XOHM Connection Manager (page 2) Understanding the XOHM Connection Manager interface (page 13) Configuring WiMAX connections (page 22) Configuring Wi-Fi connections (page 24) Using the XOHM Connection Manager Settings options (page 33) Using the XOHM Connection Manager Tools options (page 41) Frequently Asked Questions (page 46) There is also an addendum to the XOHM Connection Manager User Guide addressing specific firewall configurations to ensure successful activation and provisioning. This information can be found beginning on page 49. Note Visit www.xohm.com for the most up-to-date version of the XOHM Connection Manager User Guide. Need help? Visit www.xohm.com or call XOHM Care at 1-877-333-XOHM. * XOHM Connection Manager does not manage connections for any other wireless connection cards including those designed to operate on the major cellular networks. To connect using another type of connection card, exit XOHM Connection Manager from the system tray and then launch that card’s connection manager program. To return to XOHM WiMAX service, turn off the other connection manager program and then launch XOHM Connection Manager. Section 1: Welcome to XOHM Page 1 Welcome to XOHM 1 Welcome to XOHM Installing XOHM Connection Manager software and connecting your XOHM Card requires just a few simple steps: prepare your computer, install XOHM Connection Manager, insert your XOHM Card, and activate your XOHM account. 2.1 System Requirements The system requirements provided here reflect only the standards required to install and run XOHM Connection Manager. Please see your XOHM Card’s support documentation for additional specifications. Operating System: Windows XP (service pack 2 or 3) or Windows Vista Ports: One available USB port or one available ExpressCard 34mm or 54 mm slot or standard PCMCIA slot with optional adapter (depending on type of XOHM Card) Optical Drive: CD-ROM drive (or better) System Configuration: z Processor: 466 MHz or higher (1 GHz or higher recommended) z Hard Disk: 100 MB available disk space required z RAM: 256 MB minimum (512 MB or higher recommended) z Storage: 100 MB available disk drive space (300 MB or more recommended) Web Browser: XOHM Connection Manager is compatible with Internet Explorer 6 and higher, Firefox 1.5 and higher, and Safari 3.0 and higher. It may also function with other browsers. 2.2 About XOHM Connection Manager XOHM Connection Manager manages XOHM WiMAX connections, Wi-Fi connections, and Ethernet (tethered LAN) connections.* Once you install XOHM Connection Manager, it becomes the default program for managing your computer’s Internet connections. * XOHM Connection Manager does not manage connections for any other wireless connection cards including those designed to operate on the major cellular networks. To connect using another type of connection card, exit XOHM Connection Manager from the system tray and then launch that card’s connection manager program. To return to XOHM WiMAX service, turn off the other connection manager program and then launch XOHM Connection Manager. 30 Day Activation Period When you install XOHM Connection Manager, you may use it to manage your Wi-Fi and Ethernet Web connections for up to 30 days without registering your XOHM service. After 30 days, XOHM Connection Manager will cease to function for Wi-Fi and Ethernet connections (you will only be able to make XOHM WiMAX connections). To avoid disruptions in service, we recommend that you activate your XOHM Card on the XOHM WiMAX network as soon as possible. Visit www.xohm.com for more information. Section 2: Installing XOHM Connection Manager Page 2 Installing XOHM Connecton Manager 2 Installing XOHM Connection Manager 2.3 Before You Install XOHM Connection Manager Write Down Your Wi-Fi Settings XOHM Connection Manager manages new and existing Wi-Fi connections once they’re added to the network list. To add new networks, you have to know certain information about them. (See Section 5 Configuring Wi-Fi Networks on page 24 for details.) Before you begin installation, write down any applicable Wi-Fi configuration settings before installing XOHM Connection Manager. Necessary information may include SSID (network name; usually filled in automatically), Security Type (such as WPA, WPA2, WEP), Encryption Type (AES or TKIP), Authentication (usually Pre-Shared Key, though PEAP and EAP-TLS may be used), Key/Passphrase (the password that confirms your network permission), and WEP Key Index (only used for WEP security type). Not all fields will be required for all networks. Tip If your computer is running Windows Vista or Windows XP SP3, XOHM Connection Manager may be able to import your current Wi-Fi configuration settings to make connecting to your Wi-Fi network easier. This only applies if you are using Windows Connection Manager or another connection manager that uses Windows profiles. 2.3.2 Configure Your Firewall Activation and provisioning requires open two-way communication between XOHM Connection Manager and the XOHM WiMAX network. Depending on your computer’s firewall and security settings, you may need to adjust your firewall settings to allow the required communication; otherwise, activation and provisioning may fail. During the activation process, your firewall application may ask for your permission to allow communication involving XOHM Configuration Manager and Connection Manager. To ensure successful activation and subsequent provisioning, it is strongly recommended that you always allow connectivity from and to XOHM Configuration Manager and Connection Manager (see “2.5.1 Activate Over-the-Air (OTA) in a XOHM Network Coverage Area” on page 7 for more details). Consult your firewall documentation or “Addendum – Working With Firewalls” on page 49. Note XOHM Configuration Manager transmits your WiMAX MAC ID, device manufacturer, and model name to facilitate initial activation and subsequent provisioning activities. It DOES NOT send any personally identifiable information. If the firewall settings are left unchanged, some firewall programs may automatically deny access without notification. XOHM Connection Manager will not be able to complete activation. For more information on how to manually change firewall settings to ensure successful activation and provisioning, please see “Addendum – Working With Firewalls” on page 49. Section 2: Installing XOHM Connection Manager Page 3 Installing XOHM Connecton Manager 2.3.1 2.4 Install XOHM Connection Manager DO NOT insert the XOHM Card into your computer’s USB port or ExpressCard or PCMCIA slot until instructed to do so by the installation software. Installing XOHM Connecton Manager Important 1. Insert the XOHM Connection Manager Installation CD into your computer’s CD drive. z The installation screen (see below) should appear automatically. If your computer does not display the installation screen, click Start > My Computer and double-click on the CD Drive. From the CD drive file list, click XOHM.hta to display the installation screen. (Click Run if an “Unknown Publisher” prompt appears.) Figure 2.1: XOHM Connection Manager Installation Screen 2. Click INSTALL NOW to begin the installation. Note Software installation requires administrative permission on your computer. If you do not have administrator access, contact your system administrator to install the software. Tip From the installation screen, you can click links to display the user guide or get started guide, or click a link under “Tutorials” to view a video demonstration. Section 2: Installing XOHM Connection Manager Page 4 Installing XOHM Connecton Manager 3. The Connection Manager Installation Wizard “Welcome” screen appears. Click Next. Figure 2.2: Connection Manager Installation Wizard 4. Follow the onscreen instructions to complete the installation wizard. z When prompted, insert the XOHM ExpressCard or USB into your computer and click OK. (See your XOHM Card’s Get Started guide for details.) Figure 2.3: Insert ExpressCard or USB Section 2: Installing XOHM Connection Manager Page 5 Installing XOHM Connecton Manager 5. When installation is complete, click Restart Now to restart your computer. Figure 2.4: Connection Manager Installation – Complete Understanding the Status Light Your XOHM Card gives you at-a-glance status information via its LED status indicator. Here’s a list of indicators and meanings: Green status light – Solid Green indicates the card is powered and service is available. Flashing Green indicates data activity (send/receive, alerts, diagnostics). Amber status light – Flashing Amber indicates a transitional state (initialization, firmware updates, acquiring network). Solid Amber (XOHM ExpressCard Only) indicates a standby state. Red status light indicates a problem state (no network service available, other errors). Tip Flip open the XOHM Card antenna to improve WiMAX signal reception. See your XOHM Card’s Get Started guide for more information. Section 2: Installing XOHM Connection Manager Page 6 2.5 Activate Your XOHM Account Tip 2.5.1 Make sure you have a credit card available to set up your XOHM service and complete activation. Activate Over-the-Air (OTA) in a XOHM Network Coverage Area The OTA activation process automatically launches once you have installed the XOHM Connection Manager software and inserted your XOHM Card. 1. When your computer restarts after installing XOHM Connection Manager, the program is designed to launch automatically and search for the XOHM network. z If it is not already attached, insert your XOHM Card into your computer. The computer should automatically detect and recognize the new hardware and display an icon in the system tray. Note Windows Vista Users – Before proceeding with activation, it may be necessary to remove and reinsert your XOHM Card after installing XOHM Connection Manager. z If your computer does not automatically launch XOHM Connection Manager, click Start > (All) Programs > XOHM > XOHM Connection Manager or double-click the XOHM Connection Manager icon ( ) on the desktop. Note During the activation process, your firewall application may ask for your permission to allow communication involving XOHM Configuration Manager and Connection Manager. To ensure successful activation and subsequent provisioning, it is strongly recommended that you always allow connectivity from and to XOHM Configuration Manager and Connection Manager. Consult your firewall documentation or see “Addendum – Working With Firewalls” on page 49. XOHM Configuration Manager transmits your WiMAX MAC ID, device manufacturer, and model name to facilitate initial activation and subsequent provisioning activities. It DOES NOT send any personally identifiable information. 2. The first time XOHM Connection Manager launches and detects the XOHM WiMAX network, click Activate XOHM to launch the XOHM website to begin activating and provisioning your XOHM Card. (If the XOHM network is not available, go to step 2 under “2.5.2 Activate Outside of a XOHM Network Coverage Area” on page 9.) 3. When the XOHM website opens, follow the instructions to explore the XOHM service options, select the option that’s right for you, and activate your XOHM Card on the XOHM WiMAX network. When you have made your selections, submit your order. z XOHM Connection Manager will remain open in the background. Please leave it open during this process. Section 2: Installing XOHM Connection Manager Page 7 Installing XOHM Connecton Manager There are two options available for activating your XOHM account: over-the-air (OTA) using your XOHM connection, and off-network using an existing Internet connection. z If activation is unsuccessful, refer to the Troubleshooting information in your XOHM Card documentation for possible solutions. If none of those addresses the problem, call XOHM Care at 877-333-XOHM (877-333-9646) for assistance. 5. Proceed to Section 3 “XOHM Connection Manager Interface” on page 13. Figure 2.5: Activation Complete – Connected to XOHM WiMAX Section 2: Installing XOHM Connection Manager Page 8 Installing XOHM Connecton Manager 4. When activation is complete, your XOHM Card and XOHM service are ready to use. (Activation by XOHM is typically fast but may take several minutes.) z Upon successful activation, the main XOHM Connection Manager screen appears. To confirm activation, use your Web browser to navigate to another website. z If you are able to successfully display another website, then your XOHM Card and service are activated. If you were brought back to the xohm.com activation page, then your service is not yet activated. If you are outside of an immediate XOHM WiMAX network coverage area and you have an alternate (Ethernet or Wi-Fi) Internet connection available, you can activate XOHM service once you have installed XOHM Connection Manager and inserted your XOHM Card. This lets you quickly connect to the XOHM WiMAX network once you’re in a XOHM network coverage area. 1. When your computer restarts after installing XOHM Connection Manager, the program is designed to launch automatically and search for the XOHM network. z If it is not already attached, insert your XOHM Card into your computer. The computer should automatically detect and recognize the new hardware and display an icon in the system tray. z If your computer does not automatically launch XOHM Connection Manager, click Start > (All) Programs > XOHM > XOHM Connection Manager or double-click the XOHM Connection Manager icon ( ) on the desktop. 2. When XOHM Connection Manager notifies you that the XOHM network is not available (see Figure 2.6-A), check Connect to a LAN or Connect to Wi-Fi, and then click Next. (If you select Connect to Wi-Fi, you will be prompted to set up a Wi-Fi connection). Make sure the selected Internet connection (Wi-Fi or Ethernet [LAN]) is active, and then click the onscreen Complete Registration link (see Figure 2.6-B) to go to the XOHM activation page. Figure 2.6-A: XOHM Network Not Available Section 2: Installing XOHM Connection Manager Page 9 Installing XOHM Connecton Manager 2.5.2 Activate Outside of a XOHM Network Coverage Area Installing XOHM Connecton Manager Figure 2.6-B: Complete Registration link z If no link appears, launch your computer’s Web browser (such as Internet Explorer) and go to www.xohm.com/activation. z If you’re using a Wi-Fi connection and you are running Windows XP service pack 2 without the wireless LAN API (see “2.3.1 Write Down Your Wi-Fi Settings” on page 3), you may need to use the XOHM Connection Manager Network Configuration tool to configure your connection. See “5.2 Configuring Wi-Fi Networks From the Network Configuration Panel” on page 27 for details. 3. Follow the instructions to explore the XOHM service options, select the option that’s right for you, and submit your order. z During off-network registration you will be asked to enter your XOHM Card’s MAC (media access control) ID (for example, 01-23-45-67-89-ab). The MAC ID (also known as MAC address) can be found on the label attached to your XOHM Card or on the box for your XOHM Card; you can also click Help > About Connection Manager to display the MAC address (will only appear if your XOHM Card is inserted). Section 2: Installing XOHM Connection Manager Page 10 5. Proceed to Section 3: “XOHM Connection Manager Interface” on page 13. Note You can use XOHM Connection Manager to manage your non-XOHM (Ethernet or Wi-Fi) connections for up to 30 days without registering on the XOHM WiMAX network. After 30 days, XOHM Connection Manager will allow connections only to the XOHM WiMAX network, until you have registered. Alternatively, you can exit XOHM Connection Manager to connect using Ethernet or Wi-Fi. Section 2: Installing XOHM Connection Manager Page 11 Installing XOHM Connecton Manager 4. When activation is complete, your XOHM Card will be ready to use once you are in a XOHM network coverage area. z Once you are in a XOHM network coverage area, insert your XOHM Card and launch XOHM Connection Manager. The XOHM WiMAX network will detect and identify your card and complete your registration automatically. 2.6 Uninstalling XOHM Connection Manager 1. Make sure XOHM Connection Manager is not running. on the XOHM Connection Manager icon ( ) in the system tray and click Exit. z Click Yes to confirm that you want to exit Connection Manager. Installing XOHM Connecton Manager z Right-click Figure 2.7: Exit Connection Manager 2. Click Start > (All) Programs > XOHM > XOHM Connection Manager Tools > Uninstall XOHM Connection Manager. – or – Click Start > Control Panel > Add or Remove Programs, highlight XOHM Connection Manager, and click Remove. 3. Click Yes to confirm that you want to uninstall XOHM Connection Manager. 4. When the uninstall has completed, follow the prompts to restart your computer. 5. To reestablish connectivity using your previous network configurations, launch the connection manager program that had been in use before installing XOHM Connection Manager. Consult your program’s documentation for further information. Note In some instances, the XOHM Connection Manager folder (c:\Program Files\XOHM\ XOHM Connection Manager) may not be completely removed after the program has been uninstalled. You may delete the folder manually if this is the case. Section 2: Installing XOHM Connection Manager Page 12 3 XOHM Connection Manager Interface XOHM Connecton Manager Interface The XOHM Connection Manager main display offers two primary views: Connection Status All Available Networks This section outlines the basic features and options available under each view. It also provides details on the options available via the menu bar. 3.1 Connection Status Click Connection Status to display an easy-to-understand snapshot of your current XOHM networking status. This view also offers one-click links to the My XOHM homepage and the Account management site. Figure 3.1: Connection Manager – Connection Status Your Connection Status view gives you the following information at a glance (see Figure 3.1): A. Connection Status will display one of the following: z Connected – Currently connected using the displayed network. z Ready – Networks are available but not currently connected. Click Connect (E) to initiate a connection to the displayed network. (When connected, button reads Disconnect as in Figure 3.1 above.) Section 3: XOHM Connection Manager Interface Page 13 – Connection Manager is searching for an available network. No networks are currently detected. z Connecting – Connection Manager is establishing a new connection with the displayed network. z Airplane Mode – When active, all radio (over-the-air) connections are disabled. Note If you are Roaming, it will be displayed directly beneath the Connection Status (A) message. B. Network Information displays the current network name, network type, and security status. C. Signal Strength displays the relative signal strength of the current WiMAX or Wi-Fi network connection. Signal strength is not an indicator of network speed. For information about the various icons, see “4.2 WiMAX Signal Strength” on page 23 and “5.3 Wi-Fi Signal Strength” on page 32. D. Connection Statistics lets you know how long the connection has been running and how much data has been transferred during the connection (activity). E. Connect/Disconnect button toggles between the following options: z Connect F. G. H. I. – Click Connect to connect to the displayed network when connection status Ready is displayed. z Disconnect – Click Disconnect to end a current connection or to cancel a connection that is being established. Airplane Mode lets you disable all radio (over-the-air) connections. Other Available Networks – Click to switch to the All Available Networks view to see and configure available networks. (Prior to activating XOHM service, this link appears as Click here to configure.) My XOHM and Account – Click to link to your XOHM homepage (My XOHM) or to your account management page (Account). Menu Bar – Click to display available options. z File lets you Connect/Disconnect, Close, or Exit. z Settings options include Turn Off/On Seamless, Turn On/Off Airplane Mode, General, Network Configuration, Software Updates, and Notifications. (See “3.4 Menu Bar – Settings Menu” on page 16 and “XOHM Connection Manager Settings” on page 33 for details.) z Tools provides access to Connection Details, Connection History, Troubleshooting, Speed Test, and Coverage Map. (See “Tools” on page 41 for details.) z Help lets you access Connection Manager Help, XOHM Support, About Connection Manager, and Tutorials. Section 3: XOHM Connection Manager Interface Page 14 XOHM Connecton Manager Interface z Searching 3.2 All Available Networks XOHM Connecton Manager Interface Click Other Available Networks to display a list of all networks currently detected by XOHM Connection Manager. As with the Connection Status window, this view also offers one-click links to the My XOHM homepage and the My Account management site. Figure 3.2: Connection Manager – All Available Networks The All Available Networks screen gives you the following information and options (see Figure 3.2): A. Network lists all the currently detected networks. B. Sort By – Click a header to sort the network list by the selected category. Click twice to reverse the sort. z Network – Sorts alphabetically by network name. z Type – Sorts alphabetically by network type. z Details – Sorts by signal strength. z Known – Sorts by Known networks (networks that have already been configured in XOHM Connection Manager). C. Connect to hidden network launches a dialog box allowing you to configure a hidden Wi-Fi network (a network that does not broadcast its SSID [network name]). D. My XOHM and Account – Click to link to the XOHM homepage (My XOHM) or to your account management page (Account). E. Connection Status Screen – click to switch to the Connection Status view. Section 3: XOHM Connection Manager Interface Page 15 3.3 Menu Bar – File Menu Figure 3.3: File Menu 3.4 Menu Bar – Settings Menu The Settings menu provides the following options: Turn Off/On Seamless toggles the seamless roaming mode between Seamless Roaming ON and Seamless Roaming OFF modes. (See “3.4.1 Seamless Roaming” on page 17 for details.) Turn On/Off Airplane Mode activates or deactivates Airplane Mode. General, Network Configuration, Software Updates, and Notifications each launch the Connection Manager Settings popup window to the corresponding menu. (See “XOHM Connection Manager Settings” on page 33 for details.) Figure 3.4: Settings Menu Section 3: XOHM Connection Manager Interface Page 16 XOHM Connecton Manager Interface The File menu provides the following options: Connect/Disconnect – Lets you connect or disconnect a network, when applicable. Close – Closes XOHM Connection Manager to the system tray. The application will continue running in the background and will be available through the system tray. Exit – Shuts down XOHM Connection Manager completely. Click Yes when prompted to confirm the exit. (Click No to cancel and return to XOHM Connection Manager.) Seamless Roaming Seamless roaming helps you stay connected as you move between configured networks, such as the XOHM WiMAX network, configured Wi-Fi networks, and any Ethernet (LAN) networks. With seamless roaming on, XOHM Connection Manager automatically switches from a network that is losing strength to another known network you have configured, based on the Prioritization Rules in the General settings window. (See “6.1.1 Prioritization Rules” on page 35 for details.) You will most often want to turn seamless roaming on and leave it on whenever using XOHM Connection Manager. When seamless roaming is on, it replaces all Windows or other existing network selection functionality. Seamless roaming is turned on by default. An example of Seamless Roaming: You are at home connected to an Ethernet (LAN) network. You also have a Wi-Fi network set up in your home that has been configured in XOHM Connection Manager. (See “Configuring Wi-Fi Networks” on page 24.) You unplug the Ethernet cable; you are automatically switched to your Wi-Fi network. Any active uploads, downloads, or VPN connections may be interrupted and will need to be reinitiated. Otherwise, your data connection is maintained. Still connected to the Wi-Fi network, you leave your house and the XOHM WiMAX network is available; once the Wi-Fi signal becomes too weak to maintain, XOHM Connection Manager automatically switches to the XOHM network. Any active uploads, downloads, or VPN connections may be interrupted and will need to be reinitiated. Otherwise, your data connection is maintained. Here are some basic behaviors associated with seamless roaming: Seamless Roaming ON: If you are connected to the XOHM WiMAX network and then go out of range, your connection will drop and XOHM Connection Manager will automatically connect to the next available network based on your priority settings. Any data transfer taking place when the connection was lost (downloading or uploading data, streaming media, VPN, VoIP) will be interrupted. You will need to reinitiate any interrupted sessions once the new connection is established. If you are connected to a Wi-Fi network and you enter an area where the signal is losing strength and another network is available, XOHM Connection Manager will automatically connect to the highest-ranked available network. Certain data protocols, such as VPN, will be interrupted when the connection switches. Section 3: XOHM Connection Manager Interface Page 17 XOHM Connecton Manager Interface 3.4.1 Note If a connection attempt fails when seamless roaming is turned off, XOHM Connection Manager automatically reverts to using Prioritization Rules for new connections. Whenever you select a network manually, seamless roaming automatically turns off. Section 3: XOHM Connection Manager Interface Page 18 XOHM Connecton Manager Interface Seamless Roaming OFF: If you are connected to any network and enter an area where there is no longer a viable signal, your connection will drop and data transfer will stop. XOHM Connection Manager will search for another available network and you will be prompted to select a new network and launch a new connection manually. With seamless roaming off, XOHM Connection Manager will not launch any connection automatically. There may be situations where you may wish to turn seamless roaming off. For example, if you are in an area that receives multiple signals and you require a single persistent signal (such as when downloading or uploading data, streaming media, or using VPN or VoIP service), turning seamless roaming off will ensure that XOHM Connection Manager will not inadvertently interrupt your connection to switch to another network. To turn seamless roaming on or off: Click Settings > Turn On Seamless or Turn Off Seamless. 3.4.2 Airplane Mode Enabling Airplane Mode shuts down the radio for WiMAX and Wi-Fi devices. This allows you to conserve power and work offline and in areas where wireless communication is prohibited. To turn on Airplane Mode: XOHM Connecton Manager Interface 1. Click Settings > Turn On Airplane Mode. – or – Click the Airplane Mode button in the Connection Status view of the main window. 2. Click Yes when the confirmation screen appears. To turn off Airplane Mode and allow the radio to connect to wireless networks: Click Settings > Turn Off Airplane Mode. – or – Click the Airplane Mode button in the Connection Status view of the main window. Figure 3.5: Turning Off Airplane Mode Note You can also set Airplane Mode to be on at startup through the General menu in the Connection Manager Settings popup window. This may be useful if you are going to be boarding an airplane and want to use your laptop during the flight. Section 3: XOHM Connection Manager Interface Page 19 The Tools menu provides the following options. For details on Tools menu options, see the corresponding section in “Tools” beginning on page 41. Connection Details (page 41) Connection History (page 42) Troubleshooting (page 44) Speed Test (page 45) Coverage Map (page 45) Figure 3.6: Tools Menu Section 3: XOHM Connection Manager Interface Page 20 XOHM Connecton Manager Interface 3.5 Menu Bar – Tools Menu 3.6 Menu Bar – Help Menu The Help menu provides access to the following options: Connection Manager Help launches the XOHM Connection Manager’s local help file. XOHM Support launches a Web browser to access the online XOHM support site. number and your XOHM Card’s MAC address. Tutorials launches a menu of onscreen tutorials to help introduce you to XOHM Connection Manager features and guide you through specific tasks. z Overview Demos include introductory tutorials on Connection Manager, System Tray Options, and Diagnostic Tools. z How To Demos include Using Seamless Roaming, Setting Priorities, Add & Connect a New Wi-Fi, and Troubleshooting Tools. Figure 3.7: Help Menu Section 3: XOHM Connection Manager Interface Page 21 XOHM Connecton Manager Interface About Connection Manager launches a dialogue box summarizing the software version 4 WiMAX Network 4.1 WiMAX in the Connection Status View WiMAX Network XOHM Connection Manager automatically detects present XOHM Cards. When seamless roaming is on, XOHM Connection Manager automatically attempts to connect to the WiMAX network. If successful, the Connected status will be reflected as shown below. Figure 4.1: WiMAX Connected Status Two additional connection states may appear in the Connection Status view: Ready – This is displayed if one of the following situations occurs: a. Seamless roaming is OFF and a connection has not yet been attempted (such as at system startup). b. Seamless roaming is OFF and the Disconnect button has been clicked. c. Seamless roaming is ON and a previous connection attempt had been cancelled. Connecting – This is displayed when one of the following conditions occurs: a. The Connect button has been clicked and the connection has not yet been completed. b. Seamless roaming is ON and there has been a loss of connectivity. Section 4: WiMAX Network Page 22 4.2 WiMAX Signal Strength When connected to the XOHM WiMAX network or when viewing available networks in the Available Networks screen, the green “bullseye” icon indicates the relative strength of your WiMAX signal. Signal strength is not an indicator of network speed. Icon Signal Strength WiMAX ready Excellent WiMAX Network Good Average Weak Very Weak No WiMAX signal Figure 4.2: WiMAX Signal Strength Section 4: WiMAX Network Page 23 5 Configuring Wi-Fi Networks 5.1 Configuring Wi-Fi Networks From the All Available Networks View Configuring Wi-Fi Networks To configure Wi-Fi networks from the All Available Networks view: 1. Select an available Wi-Fi network and click Connect. (The Connect to Network dialog box appears, allowing you to configure the Wi-Fi network.) Figure 5.1: Select a Wi-Fi Network Section 5: Configuring Wi-Fi Networks Page 24 2. Enter your Wi-Fi network configuration settings. Note With Windows Vista or Windows XP SP3 many of the Wi-Fi configuration settings outlined below may already be populated when you add a new Wi-Fi network, depending on the previous connection manager you were using. If you are running Windows XP SP2 and have several Wi-Fi networks to add, a patch may simplify the process. See “FAQs and Troubleshooting” on page 46. adding a new Wi-Fi network, the following window appears: Configuring Wi-Fi Networks z When Figure 5.2: Connect to Network Description (optional) – Enter a description for the network. If no description is entered, the Network SSID will be used. Network SSID – This field is automatically populated with the broadcast Network SSID. Security Type – Select the security type used by the network. Options may include No Authentication (Open), WEP, WPA2 - Personal, WPA - Personal, WPA2 - Enterprise, WPA - Enterprise, and 802.1x. Consult your network documentation for the required settings. Encryption Type – Select the encryption method required by the network. Most recent networks use TKIP or AES. Older access points frequently use WEP encryption. Consult your network documentation for the required settings. Section 5: Configuring Wi-Fi Networks Page 25 Authentication – Select the type of authentication credentials required by the Wi-Fi network. If the network uses a static key or a passphrase for authentication, select Pre-Shared Key and enter the value into the Password field. Other authentication options include PEAP [MSCHAPv2] and EAP-TLS. Consult your network documentation for the required settings. Note If the network uses Protected EAP [PEAP (MSCHAPv2)] or EAP-TLS, Windows will prompt for user credentials as required. – If using Pre-Shared Key authentication, enter the static key or passphrase here. WEP Key Index – Select which WEP key index to use (only if WEP encryption is in use). Location – Select Public, Home, or Office for the network. This is used for seamless roaming prioritization (see “6.1.1 Prioritization Rules” on page 35). Once the values are configured, click Connect to initiate the Wi-Fi connection. 3. Once the network is configured it appears with a checkmark in the “Known” column in the All Available Networks view. Figure 5.4: Wi-Fi Network Added Section 5: Configuring Wi-Fi Networks Page 26 Configuring Wi-Fi Networks Key/Passphrase 5.2 Configuring Wi-Fi Networks From the Network Configuration Panel Configuring Wi-Fi Networks To configure Wi-Fi Networks from the Network Configuration Panel: 1. Click Settings > Network Configuration (figure 5.5) to display the Network Configuration panel (figure 5.6). Figure 5.5: Settings > Network Configuration Section 5: Configuring Wi-Fi Networks Page 27 Figure 5.6: Network Configuration Panel 3. From the New Network Configuration window, select Wi-Fi, select the Network Name you want to connect to, and click Continue. Figure 5.7: New Network Configuration Section 5: Configuring Wi-Fi Networks Page 28 Configuring Wi-Fi Networks 2. If you’re creating a new Wi-Fi profile, click Add New Network Configuration. Configuring Wi-Fi Networks 4. Enter your Wi-Fi network configuration settings. Figure 5.8: Network Configuration Settings z Description (optional) – Enter a description for the network. If no description is entered, the Network SSID will be used. z Network SSID – This field is automatically populated with the broadcast Network SSID. z Security Type – Select the security type used by the network. Options may include No Authentication (Open), WEP, WPA2 - Personal, WPA - Personal, WPA2 - Enterprise, WPA - Enterprise, and 802.1x. Consult your network documentation for the required settings. z Encryption Type – Select the encryption method required by the network. Most recent networks use TKIP or AES. Older access points frequently use WEP encryption. Consult your network documentation for the required settings. Section 5: Configuring Wi-Fi Networks Page 29 z Authentication – Select the type of authentication credentials required by the Wi-Fi network. If the network uses a static key or a passphrase for authentication, select Pre-Shared Key and enter the value into the Password field. Other authentication options include PEAP [MSCHAPv2] and EAP-TLS. Consult your network documentation for the required settings. z Key/Passphrase – If using Pre-Shared Key authentication, enter the static key or passphrase here. z WEP Key Index – Select which WEP key index to use (only if WEP encryption is in use). z Location – Select Public, Home, or Office for the network. This is used for seamless roaming prioritization (see “6.1.1 Prioritization Rules” on page 35). 5. Once your settings are configured, click OK. Hidden Wi-Fi Networks Hidden Wi-Fi networks are wireless networks that do not broadcast their SSID, or network name. Since these networks are not detectable by typical methods, specific settings must be used to allow XOHM Connection Manager to configure and use these hidden Wi-Fi networks. To configure hidden Wi-Fi networks from the All Available Networks view: 1. From the All Available Networks view, click Connect to hidden network. Figure 5.9: All Available Networks – Connect to Hidden Network Section 5: Configuring Wi-Fi Networks Page 30 Configuring Wi-Fi Networks 5.2.1 Configuring Wi-Fi Networks 2. Enter network values as described in section 5.1 Configuring Wi-Fi Networks From the All Available Networks View on page 24, with the following exception: z When adding a hidden network, the Network SSID (network name) must be entered manually. Figure 5.10: Connect to Hidden Network To configure hidden Wi-Fi networks from the Network Configuration Panel: 1. Click Settings > Network Configuration. 2. Select Add New Network Configuration and then select Wi-Fi Hidden Network in the New Network Configuration panel. Figure 5.11: New Network – Hidden 3. Enter the Network Name (SSID) in the New Network Configuration panel and then click Continue. Section 5: Configuring Wi-Fi Networks Page 31 4. Enter network values as described in step 4 of section 5.2 Configuring Wi-Fi Networks From the Network Configuration Panel on page 29, with the following exception: Figure 5.12: Hidden Network Checkbox Hidden Network checkbox must be selected. 5.3 Wi-Fi Signal Strength When connected to a Wi-Fi network or when viewing available networks in the Available Networks screen, grey icons indicate the relative strength of available signals. Signal strength is not an indicator of network speed. Icon Signal Strength Excellent Good Average Weak Very Weak/no signal Figure 5.13: Wi-Fi Signal Strength Section 5: Configuring Wi-Fi Networks Page 32 Configuring Wi-Fi Networks z The 6 XOHM Connection Manager Settings The Connection Manager Settings window is divided into four panels: General Network Configuration Software Updates Notifications 6.1 General Settings XOHM Connection Manager Settings Click Settings > General to display the General Settings panel. Figure 6.1: General Settings This panel allows you to set the following options: Launch XOHM automatically at startup configures XOHM Connection Manager to initiate whenever your computer powers up. Leaving this option checked means you don’t have to launch XOHM Connection Manager manually to get connected. Section 6: XOHM Connection Manager Settings Page 33 Allow WiMAX roaming configures XOHM Connection Manager to connect to other WiMAX networks while roaming (where or when available). Seamless Roaming at Startup – Select ON to allow XOHM Connection Manager to automatically connect to the best available network the next time XOHM Connection Manager launches, for example, after you reboot your computer (if “Launch XOHM automatically at startup” is in effect) or after you exit and relaunch XOHM Connection Manager. Select OFF to manually connect to network of your choice. (See “6.1.1 Prioritization Rules” on page 35 for advanced settings.) Browser Options – Select Open my browser to the XOHM portal to automatically launch your browser and display the XOHM homepage whenever XOHM Connection Manager establishes a connection. Select Do not launch my browser if you do not wish to have your browser launch automatically upon connection. Note The Brower Options are only selectable after you have activated your XOHM Card and signed up for service on the XOHM WiMAX network. If you install and use XOHM Connection Manager without activating, your browser will open to the XOHM portal each time you make a connection. next time your computer is turned on or reboots. (See “3.4.2 Airplane Mode” on page 19.) You may want to select ON if you are going to be boarding an airplane and want to use your computer when allowed during the flight. Enabled Adapters is a selectable list of detected network adapters that XOHM Connection Manager is capable of managing. Selecting an adapter from the list instructs XOHM Connection Manager to manage connectivity for that adapter; if a known conflicting application is assigned to manage a selected adapter, XOHM Connection Manager disables the conflicting application and takes over adapter management. If an adapter is deselected, another application must manage connectivity for that adapter. Note Devices in the Enabled Adapters list that are checked and unselectable (grayed-out) are always managed by XOHM Connection Manager. Section 6: XOHM Connection Manager Settings Page 34 XOHM Connection Manager Settings Airplane Mode at Startup – Select ON or OFF to set whether Airplane Mode is active the 6.1.1 Prioritization Rules Figure 6.2: Prioritization Rules This panel allows you to set up rules for prioritizing configured networks in seamless roaming mode. Its options include: Network Type Priorities – This provides an order of priority for automatic connection. For example, in the figure above XOHM WiMAX has the highest priority and would be selected first by XOHM Connection Manager; Wi-Fi (public) has the lowest priority and would be the last option attempted for connectivity (only if all higher priority options had failed to provide a successful connection). The location of network types, noted in parentheses (office, home, public), is assigned during configuration and is used in conjunction with network type to determine a connection’s priority. The default priority list for seamless roaming is: LAN (office), Wi-Fi (office), LAN (home), Wi-Fi (home), XOHM WiMAX, LAN (public), Wi-Fi (public). To change the order of the priorities, click on a network type and drag it to a new position. Section 6: XOHM Connection Manager Settings Page 35 XOHM Connection Manager Settings Clicking Prioritization Rules from the General panel opens the Prioritization Rules subpanel. Seamless Roaming Rules allow you to select or deselect factors to be considered in seamless roaming. Internet Sensing – Selecting Allow Internet Sensing instructs XOHM Connection Manager to determine whether a connection is able to connect to a specific location (programmed by XOHM) over the Internet. Internet Sensing is designed to prevent you from connecting to a poor quality network, that is, one that cannot connect to the default target locations. If the connection cannot reach the location(s), XOHM Connection Manager will attempt the next best available connection. VPN Settings – Select Allow VPN Split Tunneling to allow a single connection to access both the Internet and a VPN-controlled local LAN or WAN network (for example, if you need to access a site that is not allowed by the VPN, but you still need to remain connected to your VPN). This setting only applies if you are using a VPN, and it may not be supported by all VPN hosts. To return to the General Settings panel, click Back to General Settings. 6.2 Network Configuration Settings 6.2.1 XOHM Connection Manager Settings The Network Configuration panel lets you edit previously configured networks and add and configure networks. To display the Network Configuration panel, click Settings > Network Configuration. Adding Networks 1. To add a new network profile, click Add New Network Configuration. Figure 6.3: Add New Network Configuration Section 6: XOHM Connection Manager Settings Page 36 2. Select a network type and click Continue. 3. Enter the necessary network configuration settings, such as Description, Security Type, Encryption Type, Authentication, Key/Passphrase, WEP Key Index, and Location. (See Section 5 Configuring Wi-Fi Networks on page 24 for details on settings.) 4. Once the network is configured, click OK to return to the Network Configuration panel. 6.2.2 Removing Networks 1. To remove previously configured networks, select a network from the dropdown list and click Remove from Known. Figure 6.5: Network Configuration – Remove from Known 2. Follow the onscreen prompts to confirm the removal. Section 6: XOHM Connection Manager Settings Page 37 XOHM Connection Manager Settings Figure 6.4: New Network Configuration 6.2.3 Editing Existing Networks 1. To edit an existing network’s configuration settings, select a network from the dropdown list. 2. Edit the necessary network configuration settings, such as such as Description, Security Type, Encryption Type, Authentication, Key/Passphrase, WEP Key Index, and Location. (See Section 5 Configuring Wi-Fi Networks on page 24 for details on settings.) About Ethernet Connections Ethernet (cabled) connections to LAN networks are always considered usable by XOHM Connection Manager. However, only LAN networks that have been configured with XOHM Connection Manager will appear in the dropdown list in the Network Configuration panel (see “Ethernet – Home Net” in figure 6.6 above). Additionally, configured LAN networks are the only LAN connections that may be selected via seamless roaming, and configuring these connections allows you to specify whether a given network is office, home, or public. To configure Ethernet connections see “6.2.1 Adding Networks” on page 36. Section 6: XOHM Connection Manager Settings Page 38 XOHM Connection Manager Settings Figure 6.6: Select a Network 6.3 Software Updates Figure 6.7: Software Updates Check for updates – Select this checkbox and then select an update frequency if you want XOHM Connection Manager to automatically check for updates. Deselect this checkbox if you do not want XOHM Connection Manager to check for updates. Download updates automatically – When selected, XOHM Connection Manager will automatically download new updates as they become available. If it is not selected, a system tray message will notify you when new updates are available to download. Note If you select Download Later more than three times when updates are available, the XOHM network may suspend the application until the software updates have been downloaded. Check for Updates Now – Click this button to check for new updates immediately. When you are finished with your selections, click OK or Apply to save your settings. Section 6: XOHM Connection Manager Settings Page 39 XOHM Connection Manager Settings The Software Updates tool (click Settings > Software Updates) allows you to determine how XOHM Connection Manager handles available software updates. 6.4 Notifications XOHM Connection Manager Settings The Notifications window allows you to control what types of system tray notifications you receive from XOHM Connection Manager. Figure 6.8: Notifications Notification options may include: Seamless switching networks to inform you when any network change is made, such as between the XOHM WiMAX network, configured Wi-Fi networks, and any Ethernet (LAN) networks, when seamless roaming is on. (See “3.4.1 Seamless Roaming” on page 17.) Connection is lost to let you know whenever a network connection is lost. A better network becomes available (when seamless roaming is off) to let you know a superior network is available when XOHM Connection Manager is set to allow only manual network switching. Joining a non-preferred network to inform you that an unknown network is being used. Section 6: XOHM Connection Manager Settings Page 40 7 Tools 7.1 Connection Details Click Tools > Connection Details to display a live snapshot of your current connection. Figure 7.1: Tools – Connection Details Section 7: Tools Connection Manager Tools Connection Details provides the following information: Gateway – The IP address of the default gateway. Local IP – The IP address of the interface being used for default traffic. Target – The IP address being used for Internet Sensing. Interface – The device name associated with the current connection. Duration – The length of time connected to the current network Received – Bytes received. Sent – Bytes sent. Total – Total of bytes received and bytes sent. Page 41 7.2 Connection History Click Tools > Connection History to display the XOHM Connection Manager’s connection history. There are two levels of history available: History Messaging and History popup detailed log. 7.2.1 History Messaging Connection Manager Tools The History Messaging window provides a recap of all previous connections, including successful connections, disconnections, and lost connections. Figure 7.2: Connection History Section 7: Tools Page 42 7.2.2 History Popup Detailed Log Connection Manager Tools From the History Messaging view, click View Detailed History Log to display a more detailed summary of XOHM Connection Manager activities. Items in the History Popup Detailed Log may be selected by date and they may be sorted in any column. Figure 7.3: Detailed History Log Only if instructed to do so by a XOHM Care Representative, click Send Log to email the detailed report to XOHM Care. Click Back To Basic Log Details to return to the basic History Messaging view. Tip The Send Log feature uses your computer’s email application to send the data to XOHM Care. If you don’t have an email application (for example, if you use a browser email option), your XOHM Care representative will provide you with options for sending the requested information. Section 7: Tools Page 43 7.3 Troubleshooting The Troubleshooting menu provides a set of tools that can help debug connectivity issues within your system. Click Tools > Troubleshooting and then select an option to use the tools. 7.3.1 System Info Click Tools > Troubleshooting > System Info. The System Info troubleshooting tool provides information about your computer, the operating system, your XOHM Card (WiMAX Device), and XOHM Connection Manager. Figure 7.4: System Info Tip Connection Manager Tools The System Info screen provides the following information: System Manufacturer – The computer manufacturer. System Model – The computer model name. OS Name – The Operating System name. OS Version – The Operating System version. WiMAX Device Hardware – The XOHM Card device name. WiMAX Firmware Version – The XOHM Card device driver version. XOHM CM Version – The XOHM Connection Manager version number. Native WLAN API – Shows whether wireless LAN API is active. See “FAQs and Troubleshooting” on page 46 for details. To view your XOHM Card’s MAC address, click Help > About Connection Manager. Section 7: Tools Page 44 7.3.2 Ping Click Tools > Troubleshooting > Ping, select a target, and then click Ping. The Ping troubleshooting tool allows testing for connectivity on all active connections. Ping is used to verify that a particular IP address is reachable. Two methods of Ping are supported by XOHM Connection Manager. In addition to the traditional ICMP Echo (Ping), a TCP connect on port 80 (HTTP) may be used. The TCP:80 method is useful since many firewalls block ICMP traffic. Figure 7.5: Ping Connection Manager Tools The following information is available in this view: Target – The ping target; either a hostname or an IP address. Packet Size – Size of the ping packet in bytes. Ping Count – Number of ping packets sent. Time Out – Time in seconds to wait for each reply. Method – Ping type, either ICMP or TCP:80 Results window – The results are presented in this portion. 7.4 Speed Test Click Tools > Speed Test. The Speed Test tool launches a browser and connects to a webpage that can test your computer’s network connection speed. 7.5 Coverage Map Click Tools > Coverage Map. The Coverage Map tool launches a browser and connects to a webpage that includes a map of current XOHM WiMAX coverage. Section 7: Tools Page 45 8 FAQs and Troubleshooting For answers to other questions or for more information about XOHM, please visit www.xohm.com. Is there any way to import my current Wi-Fi configuration settings into XOHM Connection Manager? It depends on your operating system and on which connection manager you have been using. If your computer is running Windows Vista or Windows XP SP3 and you are using either Windows Connection Manager or another connection manager that uses Windows profiles, XOHM Connection Manager should be able to import your Wi-Fi configuration settings. If your computer is running Windows XP SP2 and you are using Windows Connection Manager or a connection manager that uses Windows profiles, XOHM Connection Manager may be able to utilize the Windows Wireless LAN API for Windows XP SP2 to import your current Wi-Fi configuration settings. The API is available as a downloadable patch from Microsoft (KB918997); go to the Microsoft website and search for “Wireless LAN API (KB918997)” to download and install the patch. Whether or not XOHM Connection Manager is able to import your Wi-Fi configuration settings, it is still recommended that you record any settings and keep them stored for future reference. After installing XOHM Connection Manager and rebooting my Windows Vista computer, I am unable to find a signal from the XOHM network. What can I do? Try removing your XOHM Card from the computer and reinserting it. Check the card’s LED status indicator (see “Understanding the Status Light” on page 6). If it is now green instead of yellow, you are in a XOHM coverage area and you should be able to connect to the XOHM network in order to activate your service. Can I name an Ethernet (tethered LAN) connection? Yes. Click Settings > Network Configuration, select the connection from the Network drop-down box, enter a name in the Description field, and click Apply. How do I switch between seamless and manual roaming? Click Settings > General and then, under “Seamless Roaming at Startup,” click ON to use seamless roaming or click OFF to manually select networks. How do I change Prioritization rules? Click Settings > General and then, under “Seamless Roaming at Startup,” click Prioritization Rules. Under “Network Type Priorities,” drag and drop network types to set your preferred order. Section 8: FAQs and Troubleshooting Page 46 FAQs and Troubleshooting Tip Why does XOHM Connection Manager keep trying to connect to a Wi-Fi network every 30 seconds? This may occur if you are using a hidden network (non-broadcast SSID) that is not currently available or has been incorrectly configured. To prevent connection manager from repeatedly attempting the connection, display the “All Available Networks” list, select the appropriate hidden network, and then click Forget. Figure 8.1: Network View – Forget Clicking Forget permanently deletes all configuration information for the selected network. To use this network in the future, you will need to reconfigure it. Will my VPN (Virtual Private Network) drop when XOHM Connection Manager automatically switches to a different network connection during seamless roaming? Yes. This is a normal operation of the VPN; it will shut down whenever switching network connections, whether automatically or manually. You will need to restart your VPN. Why does XOHM Connection Manager never report that I am able to reach the Internet even though I have connectivity using my Web browser? This may occur when personal firewalls are installed on the computer. Generally, this can be resolved by adding monitor.exe (found in the install directory C:\Program Files\XOHM\Connection Manager) as a trusted application and adding the configured Internet targets as trusted host sites (for ICMP traffic) to the firewall program. Please refer to your firewall documentation for details on setting firewall preferences and permissions. Section 8: FAQs and Troubleshooting Page 47 FAQs and Troubleshooting Note Why does XOHM Connection Manager disconnect from a network even when it could connect properly? XOHM Connection Manager may disconnect from a network if Internet Sensing is enabled and it cannot reach the Internet targets that have been specified (see “Internet Sensing” bullet on page 36). Internet Sensing tests Internet availability by trying to reach specific websites using the currently connected network; it will disconnect if it cannot reach the targets, even if the network seems valid. To avoid this situation, click Settings > General and then, under “Seamless Roaming at Startup,” click Prioritization Rules. Under “Internet Sensing,” uncheck the box next to “Allow Internet Sensing (recommended).” If you still cannot connect to the network, the Internet Sensing targets may be invalid or temporarily unreachable, for example, if both target websites are down. Why is my Wi-Fi radio always off when using XOHM Connection Manager? There may be another connection manager running on your computer, which would conflict with XOHM Connection Manager’s control of the Wi-Fi radio. Shut down any other connection manager software or any other application that can control the Wi-Fi radio. It is recommended that you disable any conflicting applications from starting when the computer starts. Does XOHM Connection Manager manage connections for other wireless connection cards, such as those designed for use on major cellular networks? No. If you need to use another type of wireless connection card, you must turn off XOHM Connection Manager in the system tray and then launch that card’s connection manager program. To return to XOHM WiMAX service, turn off the other connection manager program and then launch XOHM Connection Manager. Why doesn’t XOHM Connection Manager connect to a Wi-Fi network when I undock my computer from a docking station? If your computer is running on battery power, your Ethernet network adapter may be disabled. Check your LAN network settings and adjust (enable) as necessary. In “Network Configuration,” why does the key field remain yellow after typing in the pre-shared key? The key you entered is the wrong length. Try reentering the key. Tip For more information, visit www.xohm.com. Section 8: FAQs and Troubleshooting Page 48 FAQs and Troubleshooting Why is WiMAX not detected? Most likely you are not in a WiMAX coverage area. Visit www.xohm.com for information about XOHM WiMAX network coverage. Addendum – Working With Firewalls After you install XOHM Connection Manager and insert your XOHM Card, the network attempts to activate and provision your XOHM Card automatically. Your firewall may prevent this, stopping you from successfully activating your XOHM Card and setting up your XOHM service. Basic Firewall Permission Note Addendum – Working With Firewalls Many different types of Internet security programs and firewall add-ons protect your computer against unwanted intrusions. These programs frequently run in the background and allow or deny access based on default or user-created rules and exceptions. Some programs deny new requests without warning, causing your XOHM activation and provisioning to fail. To allow communication by the XOHM network, set up your firewall program to allow a connection through specific ports that will be provided in this section. This allows XOHM to send and receive the necessary data for activation and provisioning (and for periodic updates, if applicable), while letting you retain your current firewall protections. It is recommended that you select the “Allow Always” option in the prompt generated by your firewall application to ensure future communications can be completed without any issues. Do this where the prompt is generated for the application named “XOHM Configuration Manager” and “Connection Manager.” By following these instructions, you will ensure that the ports you are opening are ONLY allowed for the 2 applications listed above. Other applications cannot take advantage of the opened ports. The XOHM activation and provisioning process requires OMA-DM (Open Mobile Alliance Device Management; required for device provisioning) communication with the XOHM network over a specific UDP (user datagram protocol) port: UDP port 2948. In the event a firewall is very strictly configured, outbound communication from the OMA-DM client or even the Web browser may be prohibited. While it is a generally accepted industry practice to allow “safe” or known sources to access your computer for communications purposes, any time your computer’s communications port is open there is the possibility that unknown or unauthorized third parties may access your computer. XOHM does not guarantee or warrant that unknown or unauthorized third parties will not attempt to access your computer without your permission, and XOHM cannot be held responsible for any harm caused by such parties that may access your computer. Information about products offered by other companies is provided for information purposes only, and does not constitute an endorsement or recommendation for such products. Addendum – Working With Firewalls Page 49 The following pages outline examples of common firewall providers and give instructions on how to change your firewall settings to allow the necessary connections. Examples include: Windows XP Service Pack 2 Firewall (page 51) BlackICE Defender Firewall (page 52) McAfee Personal Firewall Plus (page 52) Norton Internet Security Personal Firewall (page 53) Sygate Personal Firewall Pro (page 54) ZoneAlarm Professional (page 55) Whether or not your system’s firewall or version is covered here, please consult the documentation from your firewall or security program provider for additional details and updates. Addendum – Working With Firewalls Note Addendum – Working With Firewalls Page 50 Windows XP Service Pack 2 Firewall With the Windows Firewall, it is necessary to open each port separately. Follow the instructions below to create rules for the required ports. To open UDP port 2948 in the Windows XP Service Pack 2 firewall: 1. Click Start > Control Panel > Security Center > Windows Firewall. Note Depending on whether you use Classic View or Category View, you may not see the Security Center option. If your view does not include Security Center, select Windows Firewall and proceed as below. 2. Make sure that On (recommended) is checked. (If not, you are not using Windows Firewall and these steps do not apply.) 3. Click the Exceptions tab at the top of the window, and then click Add Port. 4. For UDP port 2948, enter the following information: Addendum – Working With Firewalls Name: XOHM Firewall Rule (example; the name may be whatever you choose) Port number: 2948 UDP: (check option as pictured) Figure 10.1: Windows XP Add a Port - UDP 2948 (firewall) 5. Click OK and then click OK again to save your Windows Firewall settings. You can now close the window and proceed with activation and provisioning. Addendum – Working With Firewalls Page 51 BlackICE Defender Firewall To open UDP port 2948 in the BlackICE Defender Firewall: 1. Click Start > (All) Programs > Network ICE > BlackICE Utility. 2. Click Tools > Advanced Firewall Settings and then click Add. 3. Remove the checkmark from the All Ports box and enter the following information: Name: XOHM Firewall Rule (or whatever you prefer) Port: 2948 Type: UDP Mode: check Accept Duration of Rule: check Forever 4. Click Add and then click OK to save your firewall settings. You can now close the firewall settings window and proceed with activation and provisioning. McAfee Personal Firewall Plus To open UDP port 2948 in the McAfee Personal Firewall Plus: 1. Click Start > (All) Programs > McAfee > McAfee Personal Firewall Plus. 2. Click Utilities, select System Services, and click Add. 3. Enter the following information in the “Edit Port Configuration” screen: Program name: XOHM Firewall Rule (or whatever you prefer) Incoming UDP ports: 2948 Description: XOHM Firewall Rule (or whatever you prefer) 5. Click OK again to save your firewall setting. You can now close the firewall settings window and proceed with activation and provisioning. Addendum – Working With Firewalls Page 52 Addendum – Working With Firewalls 4. Click OK and then check the “System Services” list to make sure your XOHM Firewall Rule has been added and is checked. Norton Internet Security Personal Firewall To open UDP port 2948 in the Norton Internet Security Personal Firewall: 1. Click Start > (All) Programs > Norton Internet Security > Norton Internet Security (or click the Norton Protection Center icon in your system tray and select Norton Internet Security). 2. Under Settings, click Personal Firewall and then click Configure. 3. Under Firewall Protection, make sure that On (recommended) is checked. (If not, you are not using Norton Internet Security Personal Firewall and these steps do not apply.) 4. Under Personal Firewall, click Advanced Settings, click Configure, and then click Add. 5. Select Allow and then click Next. 6. Select Connections to and from other computers and then click Next. 7. Select Any computer and then click Next. 8. Under The protocol you want to allow, select UDP, select Only communications that match all types and ports listed below, and click Add. 9. In the Specify Ports window, select Individually specified ports and Local, enter 2948 in the port number field, and click OK. 10. Enter a name for the rule (such as XOHM Firewall Rule) and click Next. 11. Click Finish. The new rule will appear in the General Rules list. Addendum – Working With Firewalls 12. Click OK to save your firewall setting. You can now close the Norton Internet Security window and proceed with activation and provisioning. Addendum – Working With Firewalls Page 53 Sygate Personal Firewall Pro To open UDP port 2948 in the Sygate Personal Firewall Pro firewall: 1. Click Start > (All) Programs > Sygate Personal Firewall > Sygate Personal Firewall. 2. Click Tools > Advanced Rules. (If necessary, click OK to dismiss the Advanced Rule Configuration warning.) 3. Click Add. 4. Under the General tab of the Advanced Rule Settings, enter the following information: Rule Description: XOHM Firewall Rule (or whatever you prefer) Action: Allow this traffic (select option) Advanced Settings: All network interface cards (select from drop-down list) Apply this rule during Screensaver Mode: Both on and off (select from drop-down list) 5. Click the Ports and Protocols tab and enter the following information: Protocol: UDP (select from drop-down list) Local: 2948 Traffic Direction: Inbound (select from drop-down list) Note You may also select UDP in the Protocol field, enter 2948 in the Remote and Local fields, click OK, and then repeat steps 4 and 5 selecting TCP for the Protocol field and entering 80, 443 (with comma between) in the Remove and Local fields. 6. Click OK to return to the Advanced Rules window. Addendum – Working With Firewalls 7. Confirm that your rule has been added and click OK again to save your firewall settings. You can now close the Sygate Personal Firewall Pro window and proceed with activation and provisioning. Addendum – Working With Firewalls Page 54 ZoneAlarm Professional To open UDP port 2948 in the ZoneAlarm Professional firewall: 1. Click Start > (All) Programs > ZoneAlarm Pro > ZoneAlarm Pro. 2. Click Firewall and then click Custom under the Main tab. 3. Under the Internet Zone tab, select Allow incoming UDP ports, enter 2948 in the Ports field, and then click Apply. Note If values already exist in the Allow incoming UDP ports, place a comma after the last value before entering the new port number(s). Addendum – Working With Firewalls 4. Click OK to save your firewall settings. You can now close the ZoneAlarm Pro firewall window and proceed with activation and provisioning. Addendum – Working With Firewalls Page 55 Numerics 30 Day Activation Period 2 Adding Networks 36 Airplane Mode 19 All Available Networks Screen 15 BlackICE Defender Firewall 52 Connection Details 41 Connection History 42 Connection Manager Install 4 Uninstall 12 Connection Status Screen 13 Coverage Map 45 Ethernet Connections 38 FAQs 46 Firewalls 3, 49–55 Basic Permission 49 History 42 Installation Connection Manager Software 4 Internet Sensing 36 LED 6 MAC Address 10, 21, 44 MAC ID 10 McAfee Personal Firewall Plus 52 Menu Bar 16–21 File 16 Help 21 Settings 16 Tools 20 Networks Adding 36 Editing 38 Removing 37 Norton Internet Security Personal Firewall 53 Notifications 40 Ping 45 Prioritization Rules 35 Removing Networks 37 Seamless Roaming 17, 36 Settings Menu 33–40 General 33 Network Configuration 36 Notifications 40 Software Updates 39 Signal Strength Wi-Fi 32 WiMAX 23 Software Updates 39 Speed Test 45 Status Light 6 Sygate Personal Firewall Pro 54 System Info 44 System Requirements 2 Index Page 56 Index Index X XOHM Care 1, 8 XOHM Support 21 XOHM WiMAX Account Activate (off-network) 9 Activate (OTA) 7 ZoneAlarm Professional 55 Index Index Tools 41–45 Connection Details 41 Connection History 42 Coverage Map 45 Ping 45 Speed Test 45 System Info 44 Troubleshooting 44 Troubleshooting 44 Tutorials 21 Uninstalling Connection Manager 12 VPN Split Tunneling 36 Wi-Fi Signal Strength 32 Wi-Fi Networks 24–32 Configuring From All Available Networks 24 Configuring From Network Configuration Panel 27 Hidden 30 Wi-Fi Settings 3 WiMAX Network 22–23 Connection Status View 22 Signal Strength 23 Windows XP Service Pack 2 Firewall 51 Wireless LAN API 44, 46 WLAN API 44, 46 www.xohm.com 1, 2, 46, 48 Page 57
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