Zebra Technologies MC55N0 ENTERPRISE DIGITAL ASSISTANT (EDA) User Manual REVISED 6

Zebra Technologies Corporation ENTERPRISE DIGITAL ASSISTANT (EDA) REVISED 6

REVISED USER MANUAL 6

Accessories 5 - 19Trigger HandleThe TRG5500 Trigger Handle adds a gun-style handle with a scanning trigger to the MC55. It increases comfort when using the MC55 in scan-intensive applications for extended periods of time.Figure 5-17Trigger Handle FeaturesInserting the MC55 into the Trigger HandleSlide the MC55 into the Trigger Handle until it locks in place. The latches secure the MC55 to the Trigger Handle.Figure 5-18Installing the MC55Removing the MC55To remove the MC55, press the release buttons and pull the MC55 forward.LatchTriggerRelease Button
5 - 20 MC55A0/MC55N0 Enterprise Digital Assistant User GuideScanningTo scan bar codes:1. Start the MC55’s scanning application.2. Aim the MC55 at the bar code.3. Press the trigger on the handle. The Scan/Decode LED lights and a beep sounds to indicate a successful decode.Figure 5-19Scanning with the Trigger HandleNOTE A scanning application must be installed prior to scanning a bar code.
CHAPTER 6 MAINTENANCE &TROUBLESHOOTINGIntroductionThis chapter includes instructions on cleaning and storing the MC55, and provides troubleshooting solutions for potential problems during MC55 operation.Maintaining the MC55For trouble-free service, observe the following tips when using the MC55:•Do not scratch the screen of the MC55. When working with the MC55, use the supplied stylus or plastic-tipped pens intended for use with a touch-sensitive screen. Never use an actual pen or pencil or other sharp object on the surface of the MC55 screen. Motorola recommends using a screen protector, p/n KT-67525-01R.•The touch-sensitive screen of the MC55 is glass. Do not to drop the MC55 or subject it to strong impact.•Protect the MC55 from temperature extremes. Do not leave it on the dashboard of a car on a hot day, and keep it away from heat sources.•Do not store or use the MC55 in any location that is dusty, damp, or wet.•Use a soft lens cloth to clean the MC55. If the surface of the MC55 screen becomes soiled, clean it with a soft cloth moistened with a diluted window-cleaning solution.•Periodically replace the rechargeable battery to ensure maximum battery life and product performance. Battery life depends on individual usage patterns.
6 - 2 MC55A0/MC55N0 Enterprise Digital Assistant User Guide•A screen protector is applied to the MC55. Motorola recommends using this to minimize wear and tear. Screen protectors enhance the usability and durability of touch screen displays. Benefits include:•Protection from scratches and gouges•Durable writing and touch surface with tactile feel•Abrasion and chemical resistance•Glare reduction•Keeping the device’s screen looking new•Quick and easy installation.Removing the Screen ProtectorA screen protector is applied to the MC55. Motorola recommends using this to minimize wear and tear. Screen protectors enhance the usability and durability of touch screen displays.To remove the screen protector, lift the corner using a thin plastic card, such as a credit card, then carefully lift it off the display.Figure 6-1Removing the Screen ProtectorBattery Safety Guidelines•The area in which the units are charged should be clear of debris and combustible materials or chemicals. Particular care should be taken where the device is charged in a non commercial environment.•Follow battery usage, storage, and charging guidelines found in the user's guide.•Improper battery use may result in a fire, explosion, or other hazard.Lift ScreenProtectorCornerCAUTION Do not use a sharp object to remove the protector. Doing so can damage the display.NOTE Not using a screen protector can affect warranty coverage. To purchase replacement protectors, contact your local account manager or Motorola, Inc. These include screen protector installation instructions. Part number: KT-67525-01R Screen Protector 3/pk.
Maintenance & Troubleshooting 6 - 3•To charge the mobile device battery, the battery and charger temperatures must be between +32 ºF and +104 ºF (0 ºC and +40 ºC)•Do not use incompatible batteries and chargers. Use of an incompatible battery or charger may present a risk of fire, explosion, leakage, or other hazard. If you have any questions about the compatibility of a battery or a charger, contact Motorola Enterprise Mobility support.•For devices that utilize a USB port as a charging source, the device shall only be connected to products that bear the USB-IF logo or have completed the USB-IF compliance program.•To enable authentication of an approved battery, as required by IEEE1725 clause 10.2.1, all batteries will carry a Motorola hologram. Do not fit any battery without checking it has the Motorola authentication hologram.•Do not disassemble or open, crush, bend or deform, puncture, or shred.•Severe impact from dropping any battery-operated device on a hard surface could cause the battery to overheat.•Do not short circuit a battery or allow metallic or conductive objects to contact the battery terminals.•Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, or expose to fire, explosion, or other hazard.•Do not leave or store the equipment in or near areas that might get very hot, such as in a parked vehicle or near a radiator or other heat source. Do not place battery into a microwave oven or dryer.•Battery usage by children should be supervised.•Please follow local regulations to properly dispose of used re-chargeable batteries.•Do not dispose of batteries in fire.•In the event of a battery leak, do not allow the liquid to come in contact with the skin or eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice.•If you suspect damage to your equipment or battery, contact Motorola Enterprise Mobility support to arrange for inspection.CleaningApproved Cleanser Active Ingredients100% of the active ingredients in any cleaner must consist of one or some combination of the following: isopropyl alcohol, bleach/sodium hypochlorite, hydrogen peroxide or mild dish soap.CAUTION Always wear eye protection.Read warning label on compressed air and alcohol product before using.If you have to use any other solution for medical reasons please contact Motorola for more information.WARNING!Avoid exposing this product to contact with hot oil or other flammable liquids. If such exposure occurs, unplug the device and clean the product immediately in accordance with these guidelines.
6 - 4 MC55A0/MC55N0 Enterprise Digital Assistant User GuideHarmful IngredientsThe following chemicals are known to damage the plastics on the MC55 and should not come in contact with the device: ammonia solutions, compounds of amines or ammonia; acetone; ketones; ethers; aromatic and chlorinated hydrocarbons; acqueous or alcoholic alkaline solutions; ethanolamine; toluene; trichloroethylene; benzene; carbolic acid and TB-lysoform.Cleaning InstructionsDo not apply liquid directly to the MC55. Dampen a soft cloth or use pre-moistened wipes. Do not wrap the device in the cloth or wipe, but gently wipe the unit. Be careful not to let liquid pool around the display window or other places. Allow the unit to air dry before use.Special Cleaning NotesMany vinyl gloves contain phthalate additives, which are often not recommended for medical use and are known to be harmful to the housing of the MC55. The MC55 should not be handled while wearing vinyl gloves containing phthalates, or before hands are washed to remove contaminant residue after gloves are removed. If products containing any of the harmful ingredients listed above are used prior to handling the MC55, such as hand sanitizer that contain ethanolamine, hands must be completely dry before handling the MC55 to prevent damage to the plastics.Materials Required•Alcohol wipes•Lens tissue•Cotton tipped applicators•Isopropyl alcohol•Can of compressed air with a tube.Cleaning the MC55HousingUsing the alcohol wipes, wipe the housing including keys and in-between keys.DisplayThe display can be wiped down with the alcohol wipes, but care should be taken not to allow any pooling of liquid around the edges of the display. Immediately dry the display with a soft, non-abrasive cloth to prevent streaking.Scanner Exit WindowWipe the scanner exit window periodically with a lens tissue or other material suitable for cleaning optical material such as eyeglasses.Connector1. Remove the main battery from mobile computer. See Replacing the Battery on page 1-8.2. Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.
Maintenance & Troubleshooting 6 - 53. Rub the cotton portion of the cotton tipped applicator back-and-forth across the connector on the bottom of the MC55. Do not leave any cotton residue on the connector.4. Repeat at least three times.5. Use the cotton tipped applicator dipped in alcohol to remove any grease and dirt near the connector area.6. Use a dry cotton tipped applicator and repeat steps 4 through 6.7. Spray compressed air on the connector area by pointing the tube/nozzle about ½ inch away from the surface.8. Inspect the area for any grease or dirt, repeat if required.Cleaning Cradle ConnectorsTo clean the connectors on a cradle:1. Remove the DC power cable from the cradle.2. Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.3. Rub the cotton portion of the cotton tipped applicator along the pins of the connector. Slowly move the applicator back-and-forth from one side of the connector to the other. Do not let any cotton residue on the connector.4. All sides of the connector should also be rubbed with the cotton tipped applicator.5. Spray compressed air in the connector area by pointing the tube/nozzle about ½ inch away from the surface.6. Ensure that there is no lint left by the cotton tipped applicator, remove lint if found.7. If grease and other dirt can be found on other areas of the cradle, use lint free cloth and alcohol to remove.8. Allow at least 10 to 30 minutes (depending on ambient temperature and humidity) for the alcohol to air dry before applying power to cradle.If the temperature is low and humidity is high, longer drying time is required. Warm temperature and dry humidity requires less drying time.Cleaning FrequencyThe cleaning frequency is up to the customer’s discretion due to the varied environments in which the mobile devices are used. They may be cleaned as frequently as required. However when used in dirty environments it may be advisable to periodically clean the scanner exit window to ensure optimum scanning performance.CAUTION Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face.CAUTION Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face.
6 - 6 MC55A0/MC55N0 Enterprise Digital Assistant User GuideTroubleshootingMC55Table 6-1Troubleshooting the MC55 Problem Cause SolutionWhen pressing the power button the MC55 does not turn on.Battery not charged. Charge or replace the battery in the MC55.Battery not installed properly. Install the battery properly. See Installing the Battery on page 1-5.System crash. Perform a warm boot. If the MC55 still does not turn on, perform a cold boot. See Resetting the MC55 on page 2-19.When pressing the power button the MC55 does not turn on but two LEDs blink.Battery charge is at a level where data is maintained but battery should be re-charged.Charge or replace the battery in the MC55.Rechargeable battery did not charge. Battery failed. Replace battery. If the MC55 still does not operate, perform a warm boot, then a cold boot. See Resetting the MC55 on page 2-19.MC55 removed from cradle while battery was charging. Insert MC55 in cradle. The 3600 mAh battery fully charges in less than six hours. Extreme battery temperature. Battery does not charge if ambient temperature is below 0°C (32°F) or above 40°C (104°F).Cannot see characters on display. MC55 not powered on. Press the Power button.During data communication, no data transmitted, or transmitted data was incomplete.MC55 removed from cradle or disconnected from host computer during communication.Replace the MC55 in the cradle, or reattach the communication cable and re-transmit.Incorrect cable configuration. See the system administrator.Communication software was incorrectly installed or configured.Perform setup. Refer to the MC55 Integrator Guide for details.No sound. Volume setting is low or turned off. Adjust the volume.
Maintenance & Troubleshooting 6 - 7MC55 shuts off. MC55 is inactive. The MC55 turns off after a period of inactivity. If the MC55 is running on battery power, set this period from 1 to 5 minutes, in one-minute intervals. If the MC55 is running on external power, set this period to 1, 2, 5, 10, 15, or 30 minutes.Check the Power window by selecting > Settings > System > Power. Select Advanced and change the setting for a longer delay before the automatic shutoff feature activates.Battery is depleted. Replace the battery.Battery is not inserted properly. Insert the battery properly. See Installing the Battery on page 1-5.Tapping the window buttons or icons does not activate the corresponding feature.Screen is not calibrated correctly. Re-calibrate the screen. Press Blue key - Backspace key or tap > Settings > System > Screen > Align Screen button.The system is not responding. Warm boot the system. See Resetting the MC55 on page 2-19.A message appears stating that the MC55 memory is full.Too many files stored on the MC55. Delete unused memos and records. If necessary, save these records on the host computer (or use an SD card for additional memory).Too many applications installed on the MC55.Remove user-installed applications on the MC55 to recover memory. Select > Settings > System Remove Programs. Select the unused program and tap Remove.The Charging/Battery Status LED flashes with the Power button is pressed and the MC55 does not turn on.The MC55’s battery is low. Recharge the battery.Table 6-1Troubleshooting the MC55 (Continued)Problem Cause Solution
6 - 8 MC55A0/MC55N0 Enterprise Digital Assistant User GuideBluetooth ConnectionThe MC55 does not decode with reading bar code.Scanning application is not loaded.Load a scanning application on the MC55. See your system administrator.Unreadable bar code. Ensure the symbol is not defaced.Distance between exit window and bar code is incorrect.Place the MC55 within proper scanning range.MC55 is not programmed for the bar code.Program the MC55 to accept the type of bar code being scanned. Refer to the EMDK or Control Panel application.MC55 is not programmed to generate a beep.If the MC55 does not beep on a good decode, set the application to generate a beep on good decode.Battery is low. If the scanner stops emitting a laser beam upon a trigger press, check the battery level. When the battery is low, the scanner shuts off before the MC55 low battery condition notification. Note: If the scanner is still not reading symbols, contact the distributor or Motorola.Table 6-1Troubleshooting the MC55 (Continued)Problem Cause SolutionTable 6-2Troubleshooting Bluetooth Connection Problem Cause SolutionMC55 cannot find any Bluetooth devices nearby.Too far from other Bluetooth devices. Move closer to the other Bluetooth device(s), within a range of 10 meters.The Bluetooth device(s) nearby are not turned on.Turn on the Bluetooth device(s) to find.The Bluetooth device(s) are not in discoverable mode.Set the Bluetooth device(s) to discoverable mode. If needed, refer to the device’s user documentation for help.When trying to connect a Bluetooth phone and MC55, the phone thinks a previously paired MC55 is used.The phone remembers the name and address of the MC55 it last paired with via the Bluetooth radio.Manually delete the pairing device and name from the phone. Refer to the phone’s user documentation for instructions.
Maintenance & Troubleshooting 6 - 9Single-slot USB CradleTable 6-3Troubleshooting the Single-slot USB Cradle Symptom Possible Cause ActionLEDs do not light when MC55 or spare battery is inserted.Cradle is not receiving power. Ensure the power cable is connected securely to both the cradle and to AC power.MC55 is not seated firmly in the cradle. Remove and re-insert the MC55 into the cradle, ensuring it is firmly seated. Spare battery is not seated firmly in the cradle.Remove and re-insert the spare battery into the charging slot, ensuring it is firmly seated. MC55 battery is not charging. MC55 was removed from cradle or cradle was unplugged from AC power too soon.Ensure cradle is receiving power. Ensure MC55 is seated correctly. Confirm main battery is charging under > Settings > System > Power. The 2400 mAh battery fully charges in less than four hours and the 3600 mAh battery fully charges in less than six hours.Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.The MC55 is not fully seated in the cradle.Remove and re-insert the MC55 into the cradle, ensuring it is firmly seated. Extreme battery temperature. Battery does not charge if ambient temperature is below 0°C (32°F) or above 40°C (104°F).Spare battery is not charging. Battery not fully seated in charging slot. Remove and re-insert the spare battery in the cradle, ensuring it is firmly seated. Battery inserted incorrectly. Re-insert the battery so the charging contacts on the battery align with the contacts on the cradle. Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.During data communication, no data transmits, or transmitted data was incomplete.MC55 removed from cradle during communications.Replace MC55 in cradle and retransmit.Communication software is not installed or configured properly.Perform setup as described in the MC55 Integrator Guide.
6 - 10 MC55A0/MC55N0 Enterprise Digital Assistant User GuideFour-slot Ethernet CradleTable 6-4Troubleshooting the Four-slot Ethernet Cradle Symptom Cause SolutionAttempt by the MC55 to ActiveSync failed. MC55 removed from the cradle while the LED was blinking green.Wait one minute and reinsert the MC55 in the cradle. This allows the cradle to attempt another synchronization.Using an outdated version of ActiveSync.Visit http://www.microsoft.com for the latest ActiveSync software.ActiveSync on the host computer has not yet closed the previous ActiveSync session.Wait one minute and reinsert the MC55 in the cradle. This allows the cradle to attempt another synchronization.Incorrect cable configuration. Ensure the correct cable (Ethernet) is used with the cradle. Communication software improperly configured.Perform setup as described in the MC55 Integrator Guide. MC55 ActiveSync disabled or not configured to accept network connection.On the MC55, tap > ActiveSync > Tools > Options > Options button. Then, uncheck the Enable PC sync using this connection: check box. Host ActiveSync disabled or not configured to accept network connection.On the host computer, check File > Connection Settings > Allow network (Ethernet) Server Connection with this desktop computer.During communication, no data transmits, or transmitted data was incomplete.MC55 removed from cradle during communications.Replace MC55 in cradle and retransmit.MC55 has no active connection. An icon is visible in the status bar if a connection is currently active.
Maintenance & Troubleshooting 6 - 11Vehicle CradleBattery is not charging. MC55 removed from the cradle too soon.Replace the MC55 in the cradle. The 2400 mAh battery fully charges in less than four hours and the 3600 mAh battery fully charges in less than six hours. Tap > Settings > System > Power to view battery status.Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.MC55 is not inserted correctly in the cradle.Remove the MC55 and reinsert it correctly. Verify charging is active. Tap > Settings > System > Power to view battery status.Ambient temperature of the cradle is too warm.Move the cradle to an area where the ambient temperature is between 0°C (32°F) and 35°C (95°F).Table 6-4Troubleshooting the Four-slot Ethernet Cradle (Continued)Symptom Cause SolutionTable 6-5Troubleshooting the Vehicle CradleSymptom Possible Cause ActionMC55 battery charging LED does not light up. Cradle is not receiving power. Ensure the power input cable is securely connected to the cradle’s power port.MC55 battery is not recharging. MC55 was removed from the cradle too soon.Replace the MC55 in the cradle. The 2400 mAh battery fully charges in four hours and the 3600 mAh battery fully charges in less than six hours.Battery is faulty. Replace the battery.MC55 is not placed correctly in the cradle.Remove the MC55 from the cradle, and re-insert correctly. If the battery still does not charge, contact customer support.The MC55 battery charging LED slowly blinks amber when the MC55 is correctly inserted and charging.Ambient temperature of the cradle is too warm.Move to an area where the ambient temperature is between 0oC and 35oC.
6 - 12 MC55A0/MC55N0 Enterprise Digital Assistant User GuideFour-slot Battery ChargerrCablesTable 6-6Troubleshooting The Four-slot Battery Charger Symptom Possible Cause ActionBattery not charging. Battery was removed from the charger or charger was unplugged from AC power too soon.Re-insert the battery in the charger or re-connect the charger’s power supply. The 3600 mAh battery fully charges in less than six hours.Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.Battery contacts not connected to charger.Verify that the battery is seated in the battery well correctly with the contacts facing down.Table 6-7Troubleshooting the Cables Symptom Possible Cause ActionMC55 battery is not charging. MC55 was disconnected from AC power too soon.Connect the power cable correctly. Confirm main battery is charging under > Settings > System > Power. The 2400 mAh battery fully charges in less than four hours and the 3600 mAh battery fully charges in less than six hours.Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.The MC55 is not fully attached to power.Detach and re-attach the power cable to the MC55, ensuring it is firmly connected. During data communication, no data transmits, or transmitted data was incomplete.Cable was disconnected from MC55 during communications.Re-attach the cable and retransmit.Incorrect cable configuration. See the system administrator.Communication software is not installed or configured properly.Perform setup as described in the MC55 Integrator Guide.
Maintenance & Troubleshooting 6 - 13Magnetic Stripe ReaderTrigger HandleTable 6-8Troubleshooting the Magnetic Stripe Reader Symptom Possible Cause ActionMSR cannot read card. MSR removed from MC55 during card swipe.Reattach MSR to MC55 and reswipe the card.Faulty magnetic stripe on card. See the system administrator.MSR application is not installed or configured properly.Ensure the MSR application is installed on the MC55.Ensure the MSR application is configured correctly.MC55 battery is not charging. MC55 was removed from MSR or MSR was unplugged from AC power too soon.Ensure MSR is receiving power. Ensure MC55 is attached correctly. Confirm main battery is charging under > Settings > System > Power. The 2400 mAh battery fully charges in less than four hours and the 3600 mAh battery fully charges in less than six hours.Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.The MC55 is not fully attached to the MSR.Detach and re-attach the MSR to the MC55, ensuring it is firmly connected. During data communication, no data transmits, or transmitted data was incomplete.MC55 detached from MSR during communications.Reattach MC55 to MSR and retransmit.Incorrect cable configuration. See the system administrator.Communication software is not installed or configured properly.Perform setup as described in the MC55 Integrator Guide.Table 6-9Trigger Handle Problem Cause SolutionScan line does not appear when trigger is pressed. MC55 is not attached properly to the Trigger Handle and is not making contact with the connector.Remove the MC55 from the Trigger Handle and reinsert.MC55 does not contain a scanning application. Load a scanning application on the MC55. Refer to the MC55A0/N0 Integrator Guide.Scanning application is not active. Start the scanning application.
6 - 14 MC55A0/MC55N0 Enterprise Digital Assistant User GuideMC55 battery does not charge when Trigger Handle is placed in a cradle.Trigger Handle is not properly seated in the cradle. Remove the Trigger Handle from the cradle and reinsert.Power is not available to the cradle. Ensure that power connections to the cradle are connected properly.Cannot print to printer. Printer cable not connected properly. Ensure cable is connected properly to the printer and Trigger Handle.MC55 does not wake from suspend mode when trigger is pressed.The trigger only wakes the MC55 from the suspend mode if a scanning application is active.Press a key on the MC55 to wake from the suspend mode.Table 6-9Trigger Handle (Continued)Problem Cause Solution
APPENDIX ATECHNICAL SPECIFICATIONSMC55 Technical SpecificationsThe following tables summarize the MC55’s intended operating environment and technical hardware specifications.MC55Table A-1MC55 Technical Specifications Item DescriptionPhysical CharacteristicsDimensions (2400 mAh battery):Height: 14.7 cm (5.78 in.)Width: 7.7 cm (3.03 in.)Depth: 2.7 cm (1.06 in.)(3600 mAh battery):Height: 14.7 cm (5.78 in.)Width: 7.7 cm (3.03 in.)Depth: 2.8 cm (1.10 in.)Weight 315 g (11.1 oz.) with 2400 mAh battery338 g (11.9 oz.) with 3600 mAh batteryDisplay Pentile 3.5” VGA with backlight, TFT-LCD, 65k colors, 480 W x 640 H, 650+ NitsTouch Panel Glass analog resistive touchBacklight LED backlightBattery Rechargeable Lithium Ion 3.7V, 2400 or 3600 mAh Smart batteryBackup Battery NiMH battery (rechargeable) 18 mAh 2.4 V (not user accessible).Expansion Slot User accessible microSD slot. Up to 32 GB.
A - 2 MC55A0/MC55N0 Enterprise Digital Assistant User GuideNetwork Connections Full-speed USB, host or client, Bluetooth and WiFi.USB host mode available with appropriate cables only.Notification LED and audible alertKeypad Options 26-key numeric; 44-key QWERTY, 44-key AZERTY, 44-key QWERTZ;PIM (available on the MC55N0 in a future release)Audio Speaker, microphone, receiver (for handset mode use), and Bluetooth audio headsets.Performance CharacteristicsCPU Marvell PXA 320 processor at 806 MHzOperating System Microsoft® Windows Mobile™ 6.5.3 ClassicMemory 256 MB RAM/1 GB FlashInterface/Communications USB 1.1 Full-speedOutput Power USB: 5 VDC @ 500 mA max.User EnvironmentOperating Temperature -10°C to 50°C (14°F to 122°F)Storage Temperature -40°C to 70°C (-40°F to 158°F)Charging Temperature 32°F to 104°F / 0° C to 40° CHumidity 95% non-condensingDrop Specification Multiple 1.8 m (6 ft.) drops per MIL-STD 810G specifications.Tumble 1000 0.5 m (1.6 ft.) tumbles (2000 drops) per IEC tumble specificationsElectrostatic Discharge (ESD) +/-15kVdc air discharge, +/-8kVdc direct discharge, +/-8kVdc indirect discharge Sealing IP64 per IEC sealing specificationsWireless LAN Data and Voice CommunicationsWireless Local Area Network (WLAN) radio MC55A0: Tri-mode IEEE® 802.11a/b/gMC55N0: Quad-mode IEEE® 802.11a/b/g/nData Rates Supported 1, 2, 5.5, 6, 9, 11, 12, 18, 24, 36, 48, and 54 MbpsOperating Channels Chan 8 - 165 (5040 - 5825 MHz), Chan 1 - 13 (2412 - 2472 MHz), Chan 14 (2484 MHz) Japan only; actual operating channels/frequencies depend on regulatory rules and certification agency.Table A-1MC55 Technical Specifications (Continued)Item Description
Specifications A - 3Security Security Modes: Legacy, WPA and WPA2 Encryption: WEP (40 or 128 bit), TKIP and AESAuthentication: TLS, TTLS (MS-CHAP), TTLS (MS-CHAP v2), TTLS (CHAP), TTLS (MD5), TTLS (PAP), PEAP-TLS, PEAP (MS-CHAP v2), PEAP (EAP-GTC), EAP-FAST-TLS, EAP-FAST (MS-CHAP v2), EAP-FAST (EAP-GTC) and LEAPCertifications: CCXv4 and FIPS 140-2Note: CCXv4 certified and FIPS 140-2 certified will be supported on the MC55N0 on a future release.Spreading Technique Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency Division Multiplexing (OFDM)Antenna Internal Voice Communication Note: Currently supported on the MC55A0. It will be supported on MC55N0 in a future update. Voice-over-IP ready (with P2P, PBX, PTT clients), Wi-Fi™-certified, IEEE 802.11 a/b/g direct sequence wireless LAN, Wi-Fi Multimedia™ (WMM), Motorola Voice Quality Manager (VQM)Wireless PAN Data and Voice CommunicationsBluetooth Class II, v 2.1 EDR; on-board antenna. Supports StoneStreet One Bluetooth stack and Microsoft Bluetooth stack.Data Capture SpecificationsOptions 1D laser scanner2D imager1D laser scanner and color camera2D imager and color cameraLinear 1D Scanner (SE960) SpecificationsOptical Resolution 0.005 in. minimum element widthRoll +/- 35° from verticalPitch Angle +/- 65° from normalSkew Tolerance +/- 40° from normalAmbient Light Sunlight: 10,000 ft. candles (107640 Lux)Artificial Light: 450 ft. candles (4,844 Lux)Shock 2,000 +/- 5% GScan Rate 104 (+/- 12) scans/sec (bidirectional)Scan Angle 47° (typical)Laser Power 1.7 mW nominalTable A-1MC55 Technical Specifications (Continued)Item Description
A - 4 MC55A0/MC55N0 Enterprise Digital Assistant User Guide2D Imager Engine (SE4500-SR) SpecificationsField of View Horizontal - 39.6°Vertical - 25.7°Optical Resolution 752 H x 480 V pixels (gray scale)Roll 360°Pitch Angle +/- 60° from normalSkew Tolerance +/- 60° from normalAmbient Light 9,000 ft. candles (96,900 Lux)Shock 2,000 +/- 5% GAiming Element (VLD) 655 nm +/- 10 nmIllumination Element (LED) 625 nm +/- 5 nm LEDs (2x)2D Imager Engine (SE4500-HD) Specifications (MC55A0 only)Field of View Horizontal - 38.4°Vertical - 24.9°Optical Resolution 752 H x 480 V pixels (gray scale)Roll 360°Pitch Angle +/- 60° from normalSkew Tolerance +/- 60° from normalAmbient Light 9,000 ft. candles (96,900 Lux)Shock 2,000 +/- 5% GAiming Element (VLD) 655 nm +/- 10 nmIllumination Element (LED) 625 nm +/- 5 nm LEDs (2x)2D Imager Engine (SE4500-DL) SpecificationsField of View Horizontal - 39.2°Vertical - 25.4°Optical Resolution 752 H x 480 V pixels (gray scale)Roll 360°Pitch Angle +/- 60° from normalSkew Tolerance +/- 60° from normalAmbient Light 9,000 ft. candles (96,900 Lux)Shock 2,000 +/- 5% GAiming Element (VLD) 655 nm +/- 10 nmTable A-1MC55 Technical Specifications (Continued)Item Description
Specifications A - 5Illumination Element (LED) 625 nm +/- 5 nm LEDs (2x)Camera SpecificationsResolution 3 Mega pixel with flash and auto focus.Table A-2Data Capture Options Item DescriptionLaser Decode Capability Code 39 Code 128 Code 93Codabar Code 11 Discrete 2 of 5Interleaved 2 of 5 EAN-8 EAN-13MSI UPCA UPCEUPC/EAN supplementals Coupon Code Trioptic 39Webcode Chinese 2 of 5 GS1 DataBarGS1 DataBar Truncated GS1 DataBar Limited GS1 DataBar StackedGS1 DataBar Expanded GS1 DataBar Expanded StackedGS1 DataBar Stacked OmniImaging Decode Capability Code 39 Code 128 Code 93Codabar Code 11 Interleaved 2 of 5Discrete 2 of 5 MSI EAN-8EAN-13 UPCA UPCEUPC/EAN supplementals Coupon Code Trioptic 39Webcode TLC39 Composite ABComposite C Micro PDF-417 PDF-417Macro PDF-417 (Macro) Micro PDF-417 QR CodeData Matrix Maxi Code US PostnetUS Planet UK 4-state Australian 4-stateCanadian 4-state Japanese 4-state Dutch KixChinese 2 of 5 USPS 4-state (US4CB) AztecmicroQR GS1 DataBarGS1 DataBar Truncated GS1 DataBar Limited GS1 DataBar StackedGS1 DataBar Expanded GS1 DataBar Expanded StackedGS1 DataBar Stacked OmniCamera Decode Capability Code 39 Code 128 Code 93Codabar Code 11 Interleaved 2 of 5Discrete 2 of 5 MSI EAN-8EAN-13 UPCA UPCEUPC/EAN supplementals Coupon Code Trioptic 39Webcode TLC39 Composite ABComposite C Micro PDF-417 PDF-417Macro PDF-417 (Macro) Micro PDF-417 QR CodeData Matrix Maxi Code US PostnetUS Planet UK 4-state Australian 4-stateCanadian 4-state Japanese 4-state Dutch KixGS1 DataBarGS1 DataBar Truncated GS1 DataBar Limited GS1 DataBar StackedGS1 DataBar Expanded GS1 DataBar Expanded StackedGS1 DataBar Stacked OmniTable A-1MC55 Technical Specifications (Continued)Item Description
A - 6 MC55A0/MC55N0 Enterprise Digital Assistant User GuideMC55 Accessory SpecificationsSingle-slot USB CradleSingle-slot Ethernet/Modem/USB CradleTable A-3Single-slot USB Cradle Technical Specifications Feature DescriptionDimensions Height: 7.1 cm (2.80 in.)Width: 11.0 cm (4.33 in.)Depth: 15.0 cm (5.91 in.)Weight 210 g (7.41 oz)Input Voltage 12 VDCPower Consumption 30 wattsInterface USBOperating Temperature 0°C to 50°C (32°F to 122°F)Storage Temperature -40°C to 70°C (-40°F to 158°F)Charging Temperature 0°C to 40°C (32°F to 104°F)Humidity 5% to 95% non-condensingDrop 76.2 cm (30.0 in.) drops to vinyl tiled concrete at room temperatureElectrostatic Discharge (ESD) +/- 15 kV air+/- 8 kV contactTable A-4Single-slot Ethernet/Modem/USB Cradle Technical Specifications Feature DescriptionDimensions Height: 7.1 cm (2.80 in.)Width: 11.0 cm (4.33 in.)Depth: 15.0 cm (5.91 in.)Weight 210 g (7.41 oz)Input Voltage 12 VDCPower Consumption 30 wattsInterface USBOperating Temperature 0°C to 50°C (32°F to 122°F)Storage Temperature -40°C to 70°C (-40°F to 158°F)Charging Temperature 0°C to 40°C (32°F to 104°F)
Specifications A - 7Four-slot Battery ChargerFour-slot Charge Only CradleHumidity 5% to 95% non-condensingDrop 76.2 cm (30.0 in.) drops to vinyl tiled concrete at room temperatureElectrostatic Discharge (ESD) +/- 15 kV air+/- 8 kV contactTable A-4Single-slot Ethernet/Modem/USB Cradle Technical Specifications (Continued)Feature DescriptionTable A-5Four-slot Battery Charger Technical Specifications Feature DescriptionDimensions Height: 4.7 cm (1.85 in.)Width: 15.5 cm (6.10 in.)Depth: 21.0 cm (8.27 in.)Weight 384 g (13.55 oz)Input Voltage 12 VDCPower Consumption 30 wattsOperating Temperature 0°C to 40°C (32°F to 104°F)Storage Temperature -40°C to 70°C (-40°F to 158°F)Charging Temperature 0°C to 40°C (32°F to 104°F)Humidity 5% to 95% non-condensingDrop 76.2 cm (30.0 in.) drops to vinyl tiled concrete at room temperatureElectrostatic Discharge (ESD) +/- 15 kV air+/- 8 kV contactTable A-6Four-slot Charge Only Cradle Technical Specifications Feature DescriptionDimensions Height: 13.7 cm (5.39 in.)Width: 46.8 cm (18.43 in.)Depth: 9.9 cm (3.90 in.)Weight 1115 g (39.33 oz)Input Voltage 12 VDCPower Consumption 100 wattsOperating Temperature 0°C to 50°C (32°F to 122°F)
A - 8 MC55A0/MC55N0 Enterprise Digital Assistant User GuideFour-slot Ethernet CradleStorage Temperature -40°C to 70°C (-40°F to 158°F)Charging Temperature 0°C to 40°C (32°F to 104°F)Humidity 5% to 95% non-condensingDrop 76.2 cm (30.0 in.) drops to vinyl tiled concrete at room temperatureElectrostatic Discharge (ESD) +/- 15 kV air+/- 8 kV contactTable A-6Four-slot Charge Only Cradle Technical Specifications (Continued)Feature DescriptionTable A-7Four-slot Ethernet Cradle Technical Specifications Feature DescriptionDimensions Height: 13.7 cm (5.39 in.)Width: 46.8 cm (18.43 in.)Depth: 9.9 cm (3.90 in.)Weight 1115 g (39.33 oz)Power 12 VDCOperating Temperature 0°C to 50°C (32°F to 122°F)Storage Temperature -40°C to 70°C (-40°F to 158°F)Charging Temperature 0°C to 40°C (32°F to 104°F)Humidity 5% to 95% non-condensingDrop 76.2 cm (30.0 in.) drops to vinyl tiled concrete at room temperatureElectrostatic Discharge (ESD) +/- 15 kV air+/- 8 kV contact
Specifications A - 9Magstripe ReaderVehicle CradleTable A-8Magstripe Reader (MSR) Technical Specifications Feature DescriptionDimensions 8.4 cm x 9.4 cm (3.3 inches x 3.7 inches)Weight 79.4 g (2.8 oz.)Interface Serial with baud rate up to 19,200Format ANSI, ISO, AAMVA, CA DMV, user-configurable generic format Swipe Speed 5 to 50 in. (127 to 1270 mm) /sec, bi-directionalDecoders Generic, Raw DataMode Buffered, unbufferedTrack Reading Capabilities Tracks 1 and 3: 210 bpiTrack 2: 75 and 210 bpi, autodetectOperating Temperature 32° to 122° F (-10° to 50° C)Storage Temperature -40° to 158° F (-40° to 70° C)Humidity 5% to 95% non-condensingDrop 4 ft. (1.22 m) drops to concreteElectrostatic Discharge (ESD) +/- 15 kV air+/- 8 kV contactTable A-9Vehicle Cradle Technical Specifications Feature DescriptionDimensions Height: 10.4 cm (4.09 in.)Width: 11.1 cm (4.37 in.)Depth: 6.9 cm (2.72 in.)Weight 240 g (8.47 oz)Power 9 - 32 VDCOperating Temperature -20°C to 50°C (-4°F to 122°F)Storage Temperature -40°C to 70°C (-40°F to 158°F)Charging Temperature 0°C to 40°C (32°C to 104°F)Humidity 10% to 95% non-condensingDrop 76.2 cm (30.0 in.) drops to vinyl tiled concrete at room temperatureElectrostatic Discharge (ESD) +/- 15 kV air+/- 8 kV contact
A - 10 MC55A0/MC55N0 Enterprise Digital Assistant User GuideCablesTable A-10USB Charging Cable Technical Specifications Feature DescriptionLength 161.9 cm (63.74 in.)Input Voltage 5.4 VDCOperating Temperature -10°C to 50°C (14°F to 122°F)Storage Temperature -40°C to 70°C (-40°F to 158°F)Humidity 10% to 95% non-condensingElectrostatic Discharge (ESD) +/- 15 kV air+/- 8 kV contactTable A-11Charge Only Cable Technical Specifications Feature DescriptionLength 28.0 cm (11.00 in.)Input Voltage 5.4 VDCOperating Temperature -10°C to 50°C (14°F to 122°F)Storage Temperature -40°C to 70°C (-40°F to 158°F)Humidity 10% to 95% non-condensingElectrostatic Discharge (ESD) +/- 15 kV air+/- 8 kV contactTable A-12Auto Charge Cable Technical Specifications Feature DescriptionLength 169.0 cm (66.54 in.)Input Voltage 12 - 24 VDCOperating Temperature -10°C to 50°C (14°F to 122°F)Storage Temperature -40°C to 70°C (-40°F to 158°F)Humidity 10% to 95% non-condensingElectrostatic Discharge (ESD) +/- 15 kV air+/- 8 kV contact
Specifications A - 11Table A-13DEX Cable Technical Specifications Feature DescriptionLength 111.76 cm (44.0 in.)Operating Temperature -10°C to 50°C (14°F to 122°F)Storage Temperature -40°C to 70°C (-40°F to 158°F)Humidity 10% to 95% non-condensingElectrostatic Discharge (ESD) +/- 15 kV air+/- 8 kV contact
A - 12 MC55A0/MC55N0 Enterprise Digital Assistant User Guide
APPENDIX BKEYPADSThe MC55 offers three types of keypad configurations: Numeric, alpha-numeric and PIM (available on the MC55N0 in a future release).Numeric Keypad ConfigurationThe numeric keypad contains application keys, scroll keys, and function keys. The keypad is color-coded to indicate the alternate function key (blue) values. Note that an application can change keypad functions so the MC55’s keypad may not function exactly as described. See Table B-1 for key and button descriptions and Table B-2 on page B-4 for the keypad’s special functions.Figure B-1MC55 Numeric Keypad
B - 2 MC55A0/MC55N0 Enterprise Digital Assistant User GuideTable B-1MC55 Numeric Keypad Descriptions Key DescriptionBlue KeyUse this key to launch applications or access items (shown on the keypad in blue).Press the Blue key once to activate this mode, followed by another key.A single press illuminates the key and displays the following icon at the bottom of the screen, until a second key is pressed:Orange KeyUse this key to access the secondary layer of characters and actions (shown on the keypad in orange). Press the Orange key once to lock the keypad into Alpha state. A single press illuminates the key and displays the following icon at the bottom of the screen:Press the Orange key a second time to return to the normal state.Press the Orange key, then the Shift key to add a temporary shift (that applies only to the next key pressed) to the orange lock state. This displays the following icon at the bottom of the screen:Talk/Start Menu Use this key in conjunction with the Blue key to instantly display the Start menu from any application without tapping the screen. This function is user programmable.To use a key as an application key (APP key) on the keyboard, create and install a new keyboard remap table. However, to remap the green phone key as APP keys through the registry, create an XML provisioning file that includes the following entry:<characteristic type=”HKLM\Hardware\DeviceMap\KYBD”><parm name=”GreenKeyOverride” value=”xx” datatype=”integer” /> [where xx is the new APP key code]Provision the file to the MC55 to send an APP key code, instead of the original key code, upon pressing the green phone key. Refer to the MC55A0/MC55N0 Integrator Guide for information on creating XML provisioning files.Scan (yellow)Activates the scanner/imager in a scan enabled application. End/OK Use this key in conjunction with the Blue key as an OK or close button. This function is user programmable.To use a key as an application key (APP key) on the keyboard, create and install a new keyboard remap table. However, to remap the red phone keys as APP keys through the registry, create an XML provisioning file that includes the following entry:<characteristic type=”HKLM\Hardware\DeviceMap\KYBD”><parm name=”RedKeyOverride” value=”yy” datatype=”integer” /> [where yy is the new APP key code]Provision the file to the MC55 to send an APP key code, instead of the original key code, upon pressing the red phone key. Refer to the MC55A0/MC55N0 Integrator Guide for information on creating XML provisioning files.
Keypads B - 3Scroll Up and LeftMoves up one item.Moves left one item when pressed with the Orange key.Scroll Down and RightMoves down one item.Moves right one item when pressed with the Orange key.Soft KeysAccesses the command or menu above it on the screen.Star Produces an asterisk in default state.Press and release the orange key, then press the Star key to create special characters. See Special Character Key on page B-15 for more information.Alphanumeric In default state, produces the numeric value on the key.In Alpha state, produces the lower case alphabetic characters on the key. Each key press produces the next alphabetic character in sequence. For example, press and release the Orange key and then press the ‘4’ key once to produce the letter ‘g’; press and release the Orange key and then press the ‘4’ key three times to produce the letter ‘i’.Press the SHIFT key in Alpha state to produce the upper case alphabetic characters on the key. For example, press and release the Orange key, press and release the SHIFT key, and then press the ‘4’ key once to produce the letter ‘G’; press and release the Orange key, press and release the SHIFT key and then press the ‘4’ key three times to produce the letter ‘I’.BackspaceProduces a backspace.SHIFTPress and release the SHIFT key to activate the keypad alternate SHIFT functions.A single press displays the following icon at the bottom of the screen, until a second key is pressed:Press the Orange key, then the Shift key to add a temporary shift (that applies only to the next key pressed) to the orange lock state. This displays the following icon at the bottom of the screen:EnterExecutes a selected item or function.Table B-1MC55 Numeric Keypad Descriptions (Continued)Key Description
B - 4 MC55A0/MC55N0 Enterprise Digital Assistant User GuideTable B-2Numeric Keypad Input Modes KeyNumeric Mode Orange Key(Alpha Lowercase Mode)Orange + Shift Keys(Alpha Uppercase Mode)Blue+KeySHIFT+ Key1stPress2ndPress3rdPress4thPress1stPress2ndPress3rdPress4thPress1 1 F1 ! * * * * * * * *2 2 F2 @ a b c A B C3 3 F3 # d e f D E F4 4 F4 $ g h i G H I5 5 F5 % j k l J K L6 6 F6 ^ m n o M N O7 7 F7 & p q r s P Q R S8 8 F8 * t u v T U V9 9 F9 ( w x y z W X Y Z0 0 F10 ) . , > <Up Up Up Hilight Up Left LeftDown Down Down Hilight Down Right RightEnter Action Action Action Action ActionNote: An application can change the key functions. The keypad may not function exactly asdescribed.
Keypads B - 5Alpha-numeric Keypad ConfigurationsThe three types of alpha-numeric keypads (QWERTY, AZERTY and QWERTZ) produce the 26-character alphabet (A-Z, both lowercase and uppercase), numbers (0-9), and assorted characters. The keypad is color-coded to indicate which modifier key to press to produce a particular character or action. The keypad default is alphabetic, producing lowercase letters. See Table B-3 for key and button descriptions and Table B-4 on page B-8 for the keypad’s special functions. AZERTY keypad is used on configurations installed with the French operating system. QWERTZ keypad is used on configurations installed with the German operating system.Figure B-2QWERTY Keypad ConfigurationFigure B-3AZERTY Keypad Configurationokok
B - 6 MC55A0/MC55N0 Enterprise Digital Assistant User GuideFigure B-4QWERTZ Keypad ConfigurationTable B-3Alpha-numeric Keypad Descriptions Key ActionBlue Key Press and release the Blue key once to activate this mode temporarily, followed by another key. This displays the following icon at the bottom of the screen, until a second key is pressed:Press and release the Blue key twice to lock this mode. This displays the following icon at the bottom of the screen:Press and release the Blue key a third time to unlock.Orange Key Accesses the secondary layer of characters and actions (shown on the keypad in orange).Press and release the Orange key once to activate this mode temporarily, followed by another key. This displays the following icon at the bottom of the screen, until a second key is pressed:Press and release the Orange key twice to lock this mode. This displays the following icon at the bottom of the screen:Press and release the Orange key a third time to unlock.Talk/Start Menu Use this key in conjunction with the Blue key to instantly display the Start menu from any application without tapping the screen. This function is user programmable.To use a key as an application key (APP key) on the keyboard, create and install a new keyboard remap table. However, to remap the green phone key as APP keys through the registry, create an XML provisioning file that includes the following entry:<characteristic type=”HKLM\Hardware\DeviceMap\KYBD”><parm name=”GreenKeyOverride” value=”xx” datatype=”integer” /> [where xx is the new APP key code]Provision the file to the MC55 to send an APP key code, instead of the original key code, upon pressing the green phone key. Refer to the MC55A0/MC55N0 Integrator Guide for information on creating XML provisioning files.ok

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