Zebra Technologies MC55N0 ENTERPRISE DIGITAL ASSISTANT (EDA) User Manual REVISED 6

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Document ID	1556666
Application ID	Cb4ldFo0Nwc6iBklDIaw7w==
Document Description	REVISED USER MANUAL 6
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	165.78kB (2072205 bits)
Date Submitted	2011-10-07 00:00:00
Date Available	2012-02-08 00:00:00
Creation Date	2011-10-04 16:50:36
Producing Software	Acrobat Distiller 10.1.0 (Windows)
Document Lastmod	2011-10-04 16:50:37
Document Title	MC55A0/MC55N0 User Guide [English] (P/N 72E-148113-01 Rev. A)
Document Creator	FrameMaker 10.0.1
Document Author:	Motorola Solutions, Inc.

Accessories 5 - 19
Trigger Handle
The TRG5500 Trigger Handle adds a gun-style handle with a scanning trigger to the MC55. It increases
comfort when using the MC55 in scan-intensive applications for extended periods of time.
Latch
Trigger
Release Button
Figure 5-17 Trigger Handle Features
Inserting the MC55 into the Trigger Handle
Slide the MC55 into the Trigger Handle until it locks in place. The latches secure the MC55 to the Trigger
Handle.
Figure 5-18 Installing the MC55
Removing the MC55
To remove the MC55, press the release buttons and pull the MC55 forward.
5 - 20 MC55A0/MC55N0 Enterprise Digital Assistant User Guide
Scanning
To scan bar codes:
NOTE A scanning application must be installed prior to scanning a bar code.
1.
Start the MC55’s scanning application.
2.
Aim the MC55 at the bar code.
3.
Press the trigger on the handle. The Scan/Decode LED lights and a beep sounds to indicate a successful
decode.
Figure 5-19 Scanning with the Trigger Handle
CHAPTER 6 MAINTENANCE &
TROUBLESHOOTING
Introduction
This chapter includes instructions on cleaning and storing the MC55, and provides troubleshooting solutions
for potential problems during MC55 operation.
Maintaining the MC55
For trouble-free service, observe the following tips when using the MC55:
• Do not scratch the screen of the MC55. When working with the MC55, use the supplied stylus or
plastic-tipped pens intended for use with a touch-sensitive screen. Never use an actual pen or pencil or
other sharp object on the surface of the MC55 screen.
Motorola recommends using a screen protector, p/n KT-67525-01R.
• The touch-sensitive screen of the MC55 is glass. Do not to drop the MC55 or subject it to strong impact.
• Protect the MC55 from temperature extremes. Do not leave it on the dashboard of a car on a hot day,
and keep it away from heat sources.
• Do not store or use the MC55 in any location that is dusty, damp, or wet.
• Use a soft lens cloth to clean the MC55. If the surface of the MC55 screen becomes soiled, clean it with
a soft cloth moistened with a diluted window-cleaning solution.
• Periodically replace the rechargeable battery to ensure maximum battery life and product performance.
Battery life depends on individual usage patterns.
6-2
MC55A0/MC55N0 Enterprise Digital Assistant User Guide
• A screen protector is applied to the MC55. Motorola recommends using this to minimize wear and tear.
Screen protectors enhance the usability and durability of touch screen displays. Benefits include:
• Protection from scratches and gouges
• Durable writing and touch surface with tactile feel
• Abrasion and chemical resistance
• Glare reduction
• Keeping the device’s screen looking new
• Quick and easy installation.
Removing the Screen Protector
A screen protector is applied to the MC55. Motorola recommends using this to minimize wear and tear. Screen
protectors enhance the usability and durability of touch screen displays.
To remove the screen protector, lift the corner using a thin plastic card, such as a credit card, then carefully lift
it off the display.
Lift Screen
Protector
Corner
Figure 6-1 Removing the Screen Protector
CAUTION
Do not use a sharp object to remove the protector. Doing so can damage the display.
NOTE Not using a screen protector can affect warranty coverage. To purchase replacement protectors, contact
your local account manager or Motorola, Inc. These include screen protector installation instructions.
Part number: KT-67525-01R Screen Protector 3/pk.
Battery Safety Guidelines
• The area in which the units are charged should be clear of debris and combustible materials or
chemicals. Particular care should be taken where the device is charged in a non commercial
environment.
• Follow battery usage, storage, and charging guidelines found in the user's guide.
• Improper battery use may result in a fire, explosion, or other hazard.
Maintenance & Troubleshooting
6-3
• To charge the mobile device battery, the battery and charger temperatures must be between +32 ºF and
+104 ºF (0 ºC and +40 ºC)
• Do not use incompatible batteries and chargers. Use of an incompatible battery or charger may present a
risk of fire, explosion, leakage, or other hazard. If you have any questions about the compatibility of a
battery or a charger, contact Motorola Enterprise Mobility support.
• For devices that utilize a USB port as a charging source, the device shall only be connected to products
that bear the USB-IF logo or have completed the USB-IF compliance program.
• To enable authentication of an approved battery, as required by IEEE1725 clause 10.2.1, all batteries will
carry a Motorola hologram. Do not fit any battery without checking it has the Motorola authentication
hologram.
• Do not disassemble or open, crush, bend or deform, puncture, or shred.
• Severe impact from dropping any battery-operated device on a hard surface could cause the battery to
overheat.
• Do not short circuit a battery or allow metallic or conductive objects to contact the battery terminals.
• Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to
water or other liquids, or expose to fire, explosion, or other hazard.
• Do not leave or store the equipment in or near areas that might get very hot, such as in a parked vehicle
or near a radiator or other heat source. Do not place battery into a microwave oven or dryer.
• Battery usage by children should be supervised.
• Please follow local regulations to properly dispose of used re-chargeable batteries.
• Do not dispose of batteries in fire.
• In the event of a battery leak, do not allow the liquid to come in contact with the skin or eyes. If contact
has been made, wash the affected area with large amounts of water and seek medical advice.
• If you suspect damage to your equipment or battery, contact Motorola Enterprise Mobility support to
arrange for inspection.
Cleaning
CAUTION
Always wear eye protection.
Read warning label on compressed air and alcohol product before using.
If you have to use any other solution for medical reasons please contact Motorola for more information.
WARNING!
Avoid exposing this product to contact with hot oil or other flammable liquids. If such exposure
occurs, unplug the device and clean the product immediately in accordance with these guidelines.
Approved Cleanser Active Ingredients
100% of the active ingredients in any cleaner must consist of one or some combination of the following:
isopropyl alcohol, bleach/sodium hypochlorite, hydrogen peroxide or mild dish soap.
6-4
MC55A0/MC55N0 Enterprise Digital Assistant User Guide
Harmful Ingredients
The following chemicals are known to damage the plastics on the MC55 and should not come in contact with
the device: ammonia solutions, compounds of amines or ammonia; acetone; ketones; ethers; aromatic and
chlorinated hydrocarbons; acqueous or alcoholic alkaline solutions; ethanolamine; toluene; trichloroethylene;
benzene; carbolic acid and TB-lysoform.
Cleaning Instructions
Do not apply liquid directly to the MC55. Dampen a soft cloth or use pre-moistened wipes. Do not wrap the
device in the cloth or wipe, but gently wipe the unit. Be careful not to let liquid pool around the display window
or other places. Allow the unit to air dry before use.
Special Cleaning Notes
Many vinyl gloves contain phthalate additives, which are often not recommended for medical use and are
known to be harmful to the housing of the MC55. The MC55 should not be handled while wearing vinyl gloves
containing phthalates, or before hands are washed to remove contaminant residue after gloves are removed. If
products containing any of the harmful ingredients listed above are used prior to handling the MC55, such as
hand sanitizer that contain ethanolamine, hands must be completely dry before handling the MC55 to prevent
damage to the plastics.
Materials Required
• Alcohol wipes
• Lens tissue
• Cotton tipped applicators
• Isopropyl alcohol
• Can of compressed air with a tube.
Cleaning the MC55
Housing
Using the alcohol wipes, wipe the housing including keys and in-between keys.
Display
The display can be wiped down with the alcohol wipes, but care should be taken not to allow any pooling of
liquid around the edges of the display. Immediately dry the display with a soft, non-abrasive cloth to prevent
streaking.
Scanner Exit Window
Wipe the scanner exit window periodically with a lens tissue or other material suitable for cleaning optical
material such as eyeglasses.
Connector
1.
Remove the main battery from mobile computer. See Replacing the Battery on page 1-8.
2.
Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.
Maintenance & Troubleshooting
6-5
3.
Rub the cotton portion of the cotton tipped applicator back-and-forth across the connector on the bottom of
the MC55. Do not leave any cotton residue on the connector.
4.
Repeat at least three times.
5.
Use the cotton tipped applicator dipped in alcohol to remove any grease and dirt near the connector area.
6.
Use a dry cotton tipped applicator and repeat steps 4 through 6.
CAUTION
Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your
face.
7.
Spray compressed air on the connector area by pointing the tube/nozzle about ½ inch away from the
surface.
8.
Inspect the area for any grease or dirt, repeat if required.
Cleaning Cradle Connectors
To clean the connectors on a cradle:
1.
Remove the DC power cable from the cradle.
2.
Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.
3.
Rub the cotton portion of the cotton tipped applicator along the pins of the connector. Slowly move the
applicator back-and-forth from one side of the connector to the other. Do not let any cotton residue on the
connector.
4.
All sides of the connector should also be rubbed with the cotton tipped applicator.
CAUTION
Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your
face.
5.
Spray compressed air in the connector area by pointing the tube/nozzle about ½ inch away from the
surface.
6.
Ensure that there is no lint left by the cotton tipped applicator, remove lint if found.
7.
If grease and other dirt can be found on other areas of the cradle, use lint free cloth and alcohol to remove.
8.
Allow at least 10 to 30 minutes (depending on ambient temperature and humidity) for the alcohol to air dry
before applying power to cradle.
If the temperature is low and humidity is high, longer drying time is required. Warm temperature and dry
humidity requires less drying time.
Cleaning Frequency
The cleaning frequency is up to the customer’s discretion due to the varied environments in which the mobile
devices are used. They may be cleaned as frequently as required. However when used in dirty environments it
may be advisable to periodically clean the scanner exit window to ensure optimum scanning performance.
6-6
MC55A0/MC55N0 Enterprise Digital Assistant User Guide
Troubleshooting
MC55
Table 6-1 Troubleshooting the MC55
Problem
When pressing the
power button the
MC55 does not turn
on.
Cause
Solution
Battery not charged. Charge or replace the battery in the MC55.
Battery not installed
properly.
Install the battery properly. See Installing the Battery on page
1-5.
System crash.
Perform a warm boot. If the MC55 still does not turn on,
perform a cold boot. See Resetting the MC55 on page 2-19.
When pressing the
power button the
MC55 does not turn on
but two LEDs blink.
Battery charge is at
a level where data
is maintained but
battery should be
re-charged.
Charge or replace the battery in the MC55.
Rechargeable battery
did not charge.
Battery failed.
Replace battery. If the MC55 still does not operate, perform a
warm boot, then a cold boot. See Resetting the MC55 on page
2-19.
MC55 removed
from cradle while
battery was
charging.
Insert MC55 in cradle. The 3600 mAh battery fully charges in
less than six hours.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0°C
(32°F) or above 40°C (104°F).
Cannot see characters
on display.
MC55 not powered
on.
Press the Power button.
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
MC55 removed
from cradle or
disconnected from
host computer
during
communication.
Replace the MC55 in the cradle, or reattach the communication
cable and re-transmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software was
incorrectly installed
or configured.
Perform setup. Refer to the MC55 Integrator Guide for details.
Volume setting is
low or turned off.
Adjust the volume.
No sound.
Maintenance & Troubleshooting
6-7
Table 6-1 Troubleshooting the MC55 (Continued)
Problem
MC55 shuts off.
Cause
MC55 is inactive.
Solution
The MC55 turns off after a period of inactivity. If the MC55 is
running on battery power, set this period from 1 to 5 minutes, in
one-minute intervals. If the MC55 is running on external power,
set this period to 1, 2, 5, 10, 15, or 30 minutes.
Check the Power window by selecting
> Settings > System
> Power. Select Advanced and change the setting for a longer
delay before the automatic shutoff feature activates.
Tapping the window
buttons or icons does
not activate the
corresponding feature.
A message appears
stating that the MC55
memory is full.
Battery is depleted.
Replace the battery.
Battery is not
inserted properly.
Insert the battery properly. See Installing the Battery on page
1-5.
Screen is not
calibrated correctly.
Re-calibrate the screen. Press Blue key - Backspace key or
The system is not
responding.
Warm boot the system. See Resetting the MC55 on page
2-19.
> Settings > System > Screen > Align Screen button.
Too many files
Delete unused memos and records. If necessary, save these
stored on the MC55. records on the host computer (or use an SD card for additional
memory).
Too many
applications
installed on the
MC55.
The Charging/Battery
Status LED flashes
with the Power button
is pressed and the
MC55 does not turn
on.
tap
The MC55’s battery
is low.
Remove user-installed applications on the MC55 to recover
memory. Select
> Settings > System Remove Programs.
Select the unused program and tap Remove.
Recharge the battery.
6-8
MC55A0/MC55N0 Enterprise Digital Assistant User Guide
Table 6-1 Troubleshooting the MC55 (Continued)
Problem
The MC55 does not
decode with reading
bar code.
Cause
Solution
Scanning
application is not
loaded.
Load a scanning application on the MC55. See your system
administrator.
Unreadable bar
code.
Ensure the symbol is not defaced.
Distance between
exit window and bar
code is incorrect.
Place the MC55 within proper scanning range.
MC55 is not
programmed for the
bar code.
Program the MC55 to accept the type of bar code being
scanned. Refer to the EMDK or Control Panel application.
MC55 is not
programmed to
generate a beep.
If the MC55 does not beep on a good decode, set the
application to generate a beep on good decode.
Battery is low.
If the scanner stops emitting a laser beam upon a trigger press,
check the battery level. When the battery is low, the scanner
shuts off before the MC55 low battery condition notification.
Note: If the scanner is still not reading symbols, contact the
distributor or Motorola.
Bluetooth Connection
Table 6-2 Troubleshooting Bluetooth Connection
Problem
MC55 cannot find any
Bluetooth devices
nearby.
When trying to
connect a Bluetooth
phone and MC55, the
phone thinks a
previously paired
MC55 is used.
Cause
Solution
Too far from other
Bluetooth devices.
Move closer to the other Bluetooth device(s), within a range of
10 meters.
The Bluetooth
device(s) nearby are
not turned on.
Turn on the Bluetooth device(s) to find.
The Bluetooth
device(s) are not in
discoverable mode.
Set the Bluetooth device(s) to discoverable mode. If needed,
refer to the device’s user documentation for help.
The phone
remembers the
name and address
of the MC55 it last
paired with via the
Bluetooth radio.
Manually delete the pairing device and name from the phone.
Refer to the phone’s user documentation for instructions.
Maintenance & Troubleshooting
6-9
Single-slot USB Cradle
Table 6-3 Troubleshooting the Single-slot USB Cradle
Symptom
LEDs do not light
when MC55 or spare
battery is inserted.
MC55 battery is not
charging.
Spare battery is not
charging.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
Possible Cause
Action
Cradle is not
receiving power.
Ensure the power cable is connected securely to both the
cradle and to AC power.
MC55 is not seated
firmly in the cradle.
Remove and re-insert the MC55 into the cradle, ensuring it is
firmly seated.
Spare battery is not
seated firmly in the
cradle.
Remove and re-insert the spare battery into the charging slot,
ensuring it is firmly seated.
MC55 was removed
from cradle or
cradle was
unplugged from AC
power too soon.
Ensure cradle is receiving power. Ensure MC55 is seated
correctly. Confirm main battery is charging under
> Settings
> System > Power. The 2400 mAh battery fully charges in less
than four hours and the 3600 mAh battery fully charges in less
than six hours.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the
faulty battery.
The MC55 is not
fully seated in the
cradle.
Remove and re-insert the MC55 into the cradle, ensuring it is
firmly seated.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0°C
(32°F) or above 40°C (104°F).
Battery not fully
seated in charging
slot.
Remove and re-insert the spare battery in the cradle, ensuring
it is firmly seated.
Battery inserted
incorrectly.
Re-insert the battery so the charging contacts on the battery
align with the contacts on the cradle.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the
faulty battery.
MC55 removed
from cradle during
communications.
Replace MC55 in cradle and retransmit.
Communication
software is not
installed or
configured properly.
Perform setup as described in the MC55 Integrator Guide.
6 - 10 MC55A0/MC55N0 Enterprise Digital Assistant User Guide
Four-slot Ethernet Cradle
Table 6-4 Troubleshooting the Four-slot Ethernet Cradle
Symptom
Attempt by the MC55
to ActiveSync failed.
During
communication, no
data transmits, or
transmitted data was
incomplete.
Cause
Solution
MC55 removed
from the cradle
while the LED was
blinking green.
Wait one minute and reinsert the MC55 in the cradle. This
allows the cradle to attempt another synchronization.
Using an outdated
version of
ActiveSync.
Visit http://www.microsoft.com for the latest ActiveSync
software.
ActiveSync on the
host computer has
not yet closed the
previous ActiveSync
session.
Wait one minute and reinsert the MC55 in the cradle. This
allows the cradle to attempt another synchronization.
Incorrect cable
configuration.
Ensure the correct cable (Ethernet) is used with the cradle.
Communication
software improperly
configured.
Perform setup as described in the MC55 Integrator Guide.
MC55 ActiveSync
disabled or not
configured to accept
network connection.
On the MC55, tap
> ActiveSync > Tools > Options >
Options button. Then, uncheck the Enable PC sync using this
connection: check box.
Host ActiveSync
disabled or not
configured to accept
network connection.
On the host computer, check File > Connection Settings >
MC55 removed
from cradle during
communications.
Replace MC55 in cradle and retransmit.
MC55 has no active
connection.
An icon is visible in the status bar if a connection is currently
active.
Allow network (Ethernet) Server Connection with this desktop
computer.
Maintenance & Troubleshooting 6 - 11
Table 6-4 Troubleshooting the Four-slot Ethernet Cradle (Continued)
Symptom
Battery is not
charging.
Cause
MC55 removed
from the cradle too
soon.
Solution
Replace the MC55 in the cradle. The 2400 mAh battery fully
charges in less than four hours and the 3600 mAh battery fully
charges in less than six hours. Tap
> Settings > System >
Power to view battery status.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the
faulty battery.
MC55 is not
inserted correctly in
the cradle.
Remove the MC55 and reinsert it correctly. Verify charging is
Ambient
temperature of the
cradle is too warm.
Move the cradle to an area where the ambient temperature is
between 0°C (32°F) and 35°C (95°F).
active. Tap
status.
> Settings > System > Power to view battery
Vehicle Cradle
Table 6-5 Troubleshooting the Vehicle Cradle
Symptom
Possible Cause
Action
MC55 battery charging
LED does not light up.
Cradle is not
receiving power.
Ensure the power input cable is securely connected to the
cradle’s power port.
MC55 battery is not
recharging.
MC55 was removed
from the cradle too
soon.
Replace the MC55 in the cradle. The 2400 mAh battery fully
charges in four hours and the 3600 mAh battery fully charges in
less than six hours.
Battery is faulty.
Replace the battery.
MC55 is not placed
correctly in the
cradle.
Remove the MC55 from the cradle, and re-insert correctly. If
the battery still does not charge, contact customer support.
The MC55 battery charging LED slowly blinks amber when the
MC55 is correctly inserted and charging.
Ambient
temperature of the
cradle is too warm.
Move to an area where the ambient temperature is between
0oC and 35oC.
6 - 12 MC55A0/MC55N0 Enterprise Digital Assistant User Guide
Four-slot Battery Charger
Table 6-6 Troubleshooting The Four-slot Battery Charger
Symptom
Battery not charging.
Possible Cause
Action
Battery was
removed from the
charger or charger
was unplugged from
AC power too soon.
Re-insert the battery in the charger or re-connect the charger’s
power supply. The 3600 mAh battery fully charges in less than
six hours.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the
faulty battery.
Battery contacts not
connected to
charger.
Verify that the battery is seated in the battery well correctly with
the contacts facing down.
Cables
Table 6-7 Troubleshooting the Cables
Symptom
MC55 battery is not
charging.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
Possible Cause
MC55 was
disconnected from
AC power too soon.
Action
Connect the power cable correctly. Confirm main battery is
charging under
> Settings > System > Power. The 2400
mAh battery fully charges in less than four hours and the 3600
mAh battery fully charges in less than six hours.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the
faulty battery.
The MC55 is not
fully attached to
power.
Detach and re-attach the power cable to the MC55, ensuring it
is firmly connected.
Cable was
disconnected from
MC55 during
communications.
Re-attach the cable and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not
installed or
configured properly.
Perform setup as described in the MC55 Integrator Guide.
Maintenance & Troubleshooting 6 - 13
Magnetic Stripe Reader
Table 6-8 Troubleshooting the Magnetic Stripe Reader
Symptom
MSR cannot read
card.
MC55 battery is not
charging.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
Possible Cause
Action
MSR removed from
MC55 during card
swipe.
Reattach MSR to MC55 and reswipe the card.
Faulty magnetic
stripe on card.
See the system administrator.
MSR application is
not installed or
configured properly.
Ensure the MSR application is installed on the MC55.
Ensure the MSR application is configured correctly.
MC55 was removed
from MSR or MSR
was unplugged from
AC power too soon.
Ensure MSR is receiving power. Ensure MC55 is attached
correctly. Confirm main battery is charging under
> Settings
> System > Power. The 2400 mAh battery fully charges in less
than four hours and the 3600 mAh battery fully charges in less
than six hours.
Battery is faulty.
Verify that other batteries charge properly. If so, replace the
faulty battery.
The MC55 is not
fully attached to the
MSR.
Detach and re-attach the MSR to the MC55, ensuring it is firmly
connected.
MC55 detached
from MSR during
communications.
Reattach MC55 to MSR and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not
installed or
configured properly.
Perform setup as described in the MC55 Integrator Guide.
Trigger Handle
Table 6-9 Trigger Handle
Problem
Scan line does not appear
when trigger is pressed.
Cause
Solution
MC55 is not attached properly to the
Trigger Handle and is not making
contact with the connector.
Remove the MC55 from the Trigger
Handle and reinsert.
MC55 does not contain a scanning
application.
Load a scanning application on the
MC55. Refer to the MC55A0/N0
Integrator Guide.
Scanning application is not active.
Start the scanning application.
6 - 14 MC55A0/MC55N0 Enterprise Digital Assistant User Guide
Table 6-9 Trigger Handle (Continued)
Problem
Cause
Solution
MC55 battery does not
charge when Trigger Handle
is placed in a cradle.
Trigger Handle is not properly seated
in the cradle.
Remove the Trigger Handle from the
cradle and reinsert.
Power is not available to the cradle.
Ensure that power connections to the
cradle are connected properly.
Cannot print to printer.
Printer cable not connected properly.
Ensure cable is connected properly to
the printer and Trigger Handle.
MC55 does not wake from
suspend mode when trigger
is pressed.
The trigger only wakes the MC55 from
the suspend mode if a scanning
application is active.
Press a key on the MC55 to wake from
the suspend mode.
APPENDIX A TECHNICAL SPECIFICATIONS
MC55 Technical Specifications
The following tables summarize the MC55’s intended operating environment and technical hardware
specifications.
MC55
Table A-1 MC55 Technical Specifications
Item
Description
Physical Characteristics
Dimensions
(2400 mAh battery):
Height: 14.7 cm (5.78 in.)
Width: 7.7 cm (3.03 in.)
Depth: 2.7 cm (1.06 in.)
(3600 mAh battery):
Height: 14.7 cm (5.78 in.)
Width: 7.7 cm (3.03 in.)
Depth: 2.8 cm (1.10 in.)
Weight
315 g (11.1 oz.) with 2400 mAh battery
338 g (11.9 oz.) with 3600 mAh battery
Display
Pentile 3.5” VGA with backlight, TFT-LCD, 65k colors, 480 W x 640 H,
650+ Nits
Touch Panel
Glass analog resistive touch
Backlight
LED backlight
Battery
Rechargeable Lithium Ion 3.7V, 2400 or 3600 mAh Smart battery
Backup Battery
NiMH battery (rechargeable) 18 mAh 2.4 V (not user accessible).
Expansion Slot
User accessible microSD slot. Up to 32 GB.
A-2
MC55A0/MC55N0 Enterprise Digital Assistant User Guide
Table A-1 MC55 Technical Specifications (Continued)
Item
Description
Network Connections
Full-speed USB, host or client, Bluetooth and WiFi.
USB host mode available with appropriate cables only.
Notification
LED and audible alert
Keypad Options
26-key numeric; 44-key QWERTY, 44-key AZERTY, 44-key QWERTZ;
PIM (available on the MC55N0 in a future release)
Audio
Speaker, microphone, receiver (for handset mode use), and Bluetooth
audio headsets.
Performance Characteristics
CPU
Marvell PXA 320 processor at 806 MHz
Operating System
Microsoft® Windows Mobile™ 6.5.3 Classic
Memory
256 MB RAM/1 GB Flash
Interface/Communications
USB 1.1 Full-speed
Output Power
USB: 5 VDC @ 500 mA max.
User Environment
Operating Temperature
-10°C to 50°C (14°F to 122°F)
Storage Temperature
-40°C to 70°C (-40°F to 158°F)
Charging Temperature
32°F to 104°F / 0° C to 40° C
Humidity
95% non-condensing
Drop Specification
Multiple 1.8 m (6 ft.) drops per MIL-STD 810G specifications.
Tumble
1000 0.5 m (1.6 ft.) tumbles (2000 drops) per IEC tumble specifications
Electrostatic Discharge (ESD)
+/-15kVdc air discharge, +/-8kVdc direct discharge, +/-8kVdc indirect
discharge
Sealing
IP64 per IEC sealing specifications
Wireless LAN Data and Voice Communications
Wireless Local Area Network
(WLAN) radio
MC55A0: Tri-mode IEEE® 802.11a/b/g
MC55N0: Quad-mode IEEE® 802.11a/b/g/n
Data Rates Supported
1, 2, 5.5, 6, 9, 11, 12, 18, 24, 36, 48, and 54 Mbps
Operating Channels
Chan 8 - 165 (5040 - 5825 MHz), Chan 1 - 13 (2412 - 2472 MHz), Chan 14
(2484 MHz) Japan only; actual operating channels/frequencies depend on
regulatory rules and certification agency.
Specifications
A-3
Table A-1 MC55 Technical Specifications (Continued)
Item
Description
Security
Security Modes: Legacy, WPA and WPA2
Encryption: WEP (40 or 128 bit), TKIP and AES
Authentication: TLS, TTLS (MS-CHAP), TTLS (MS-CHAP v2), TTLS
(CHAP), TTLS (MD5), TTLS (PAP), PEAP-TLS, PEAP (MS-CHAP v2),
PEAP (EAP-GTC), EAP-FAST-TLS, EAP-FAST (MS-CHAP v2), EAP-FAST
(EAP-GTC) and LEAP
Certifications: CCXv4 and FIPS 140-2
Note: CCXv4 certified and FIPS 140-2 certified will be supported on the
MC55N0 on a future release.
Spreading Technique
Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency
Division Multiplexing (OFDM)
Antenna
Internal
Voice Communication
Note: Currently supported on the MC55A0. It will be supported on
MC55N0 in a future update.
Voice-over-IP ready (with P2P, PBX, PTT clients), Wi-Fi™-certified, IEEE
802.11 a/b/g direct sequence wireless LAN, Wi-Fi Multimedia™ (WMM),
Motorola Voice Quality Manager (VQM)
Wireless PAN Data and Voice Communications
Bluetooth
Class II, v 2.1 EDR; on-board antenna. Supports StoneStreet One
Bluetooth stack and Microsoft Bluetooth stack.
Data Capture Specifications
Options
1D laser scanner
2D imager
1D laser scanner and color camera
2D imager and color camera
Linear 1D Scanner (SE960) Specifications
Optical Resolution
0.005 in. minimum element width
Roll
+/- 35° from vertical
Pitch Angle
+/- 65° from normal
Skew Tolerance
+/- 40° from normal
Ambient Light
Sunlight: 10,000 ft. candles (107640 Lux)
Artificial Light: 450 ft. candles (4,844 Lux)
Shock
2,000 +/- 5% G
Scan Rate
104 (+/- 12) scans/sec (bidirectional)
Scan Angle
47° (typical)
Laser Power
1.7 mW nominal
A-4
MC55A0/MC55N0 Enterprise Digital Assistant User Guide
Table A-1 MC55 Technical Specifications (Continued)
Item
Description
2D Imager Engine (SE4500-SR) Specifications
Field of View
Horizontal - 39.6°
Vertical - 25.7°
Optical Resolution
752 H x 480 V pixels (gray scale)
Roll
360°
Pitch Angle
+/- 60° from normal
Skew Tolerance
+/- 60° from normal
Ambient Light
9,000 ft. candles (96,900 Lux)
Shock
2,000 +/- 5% G
Aiming Element (VLD)
655 nm +/- 10 nm
Illumination Element (LED)
625 nm +/- 5 nm LEDs (2x)
2D Imager Engine (SE4500-HD) Specifications (MC55A0 only)
Field of View
Horizontal - 38.4°
Vertical - 24.9°
Optical Resolution
752 H x 480 V pixels (gray scale)
Roll
360°
Pitch Angle
+/- 60° from normal
Skew Tolerance
+/- 60° from normal
Ambient Light
9,000 ft. candles (96,900 Lux)
Shock
2,000 +/- 5% G
Aiming Element (VLD)
655 nm +/- 10 nm
Illumination Element (LED)
625 nm +/- 5 nm LEDs (2x)
2D Imager Engine (SE4500-DL) Specifications
Field of View
Horizontal - 39.2°
Vertical - 25.4°
Optical Resolution
752 H x 480 V pixels (gray scale)
Roll
360°
Pitch Angle
+/- 60° from normal
Skew Tolerance
+/- 60° from normal
Ambient Light
9,000 ft. candles (96,900 Lux)
Shock
2,000 +/- 5% G
Aiming Element (VLD)
655 nm +/- 10 nm
Specifications
A-5
Table A-1 MC55 Technical Specifications (Continued)
Item
Description
Illumination Element (LED)
625 nm +/- 5 nm LEDs (2x)
Camera Specifications
Resolution
3 Mega pixel with flash and auto focus.
Table A-2 Data Capture Options
Item
Description
Laser Decode Capability
Code 39
Code 128
Code 93
Codabar
Code 11
Discrete 2 of 5
Interleaved 2 of 5
EAN-8
EAN-13
MSI
UPCA
UPCE
UPC/EAN supplementals Coupon Code
Trioptic 39
Webcode
Chinese 2 of 5
GS1 DataBar
GS1 DataBar Truncated GS1 DataBar Limited
GS1 DataBar Stacked
GS1 DataBar Expanded GS1 DataBar Expanded Stacked
GS1 DataBar Stacked Omni
Imaging Decode Capability
Code 39
Code 128
Code 93
Codabar
Code 11
Interleaved 2 of 5
Discrete 2 of 5
MSI
EAN-8
EAN-13
UPCA
UPCE
UPC/EAN supplementals Coupon Code
Trioptic 39
Webcode
TLC39
Composite AB
Composite C
Micro PDF-417
PDF-417
Macro PDF-417
(Macro) Micro PDF-417
QR Code
Data Matrix
Maxi Code
US Postnet
US Planet
UK 4-state
Australian 4-state
Canadian 4-state
Japanese 4-state
Dutch Kix
Chinese 2 of 5
USPS 4-state (US4CB)
Aztec
microQR
GS1 DataBar
GS1 DataBar Truncated GS1 DataBar Limited
GS1 DataBar Stacked
GS1 DataBar Expanded GS1 DataBar Expanded Stacked
GS1 DataBar Stacked Omni
Camera Decode Capability
Code 39
Code 128
Code 93
Codabar
Code 11
Interleaved 2 of 5
Discrete 2 of 5
MSI
EAN-8
EAN-13
UPCA
UPCE
UPC/EAN supplementals Coupon Code
Trioptic 39
Webcode
TLC39
Composite AB
Composite C
Micro PDF-417
PDF-417
Macro PDF-417
(Macro) Micro PDF-417
QR Code
Data Matrix
Maxi Code
US Postnet
US Planet
UK 4-state
Australian 4-state
Canadian 4-state
Japanese 4-state
Dutch Kix
GS1 DataBar
GS1 DataBar Truncated GS1 DataBar Limited
GS1 DataBar Stacked
GS1 DataBar Expanded GS1 DataBar Expanded Stacked
GS1 DataBar Stacked Omni
A-6
MC55A0/MC55N0 Enterprise Digital Assistant User Guide
MC55 Accessory Specifications
Single-slot USB Cradle
Table A-3 Single-slot USB Cradle Technical Specifications
Feature
Description
Dimensions
Height: 7.1 cm (2.80 in.)
Width: 11.0 cm (4.33 in.)
Depth: 15.0 cm (5.91 in.)
Weight
210 g (7.41 oz)
Input Voltage
12 VDC
Power Consumption
30 watts
Interface
USB
Operating Temperature
0°C to 50°C (32°F to 122°F)
Storage Temperature
-40°C to 70°C (-40°F to 158°F)
Charging Temperature
0°C to 40°C (32°F to 104°F)
Humidity
5% to 95% non-condensing
Drop
76.2 cm (30.0 in.) drops to vinyl tiled concrete at room temperature
Electrostatic Discharge (ESD)
+/- 15 kV air
+/- 8 kV contact
Single-slot Ethernet/Modem/USB Cradle
Table A-4 Single-slot Ethernet/Modem/USB Cradle Technical Specifications
Feature
Description
Dimensions
Height: 7.1 cm (2.80 in.)
Width: 11.0 cm (4.33 in.)
Depth: 15.0 cm (5.91 in.)
Weight
210 g (7.41 oz)
Input Voltage
12 VDC
Power Consumption
30 watts
Interface
USB
Operating Temperature
0°C to 50°C (32°F to 122°F)
Storage Temperature
-40°C to 70°C (-40°F to 158°F)
Charging Temperature
0°C to 40°C (32°F to 104°F)
Specifications
A-7
Table A-4 Single-slot Ethernet/Modem/USB Cradle Technical Specifications (Continued)
Feature
Description
Humidity
5% to 95% non-condensing
Drop
76.2 cm (30.0 in.) drops to vinyl tiled concrete at room temperature
Electrostatic Discharge (ESD)
+/- 15 kV air
+/- 8 kV contact
Four-slot Battery Charger
Table A-5 Four-slot Battery Charger Technical Specifications
Feature
Description
Dimensions
Height: 4.7 cm (1.85 in.)
Width: 15.5 cm (6.10 in.)
Depth: 21.0 cm (8.27 in.)
Weight
384 g (13.55 oz)
Input Voltage
12 VDC
Power Consumption
30 watts
Operating Temperature
0°C to 40°C (32°F to 104°F)
Storage Temperature
-40°C to 70°C (-40°F to 158°F)
Charging Temperature
0°C to 40°C (32°F to 104°F)
Humidity
5% to 95% non-condensing
Drop
76.2 cm (30.0 in.) drops to vinyl tiled concrete at room temperature
Electrostatic Discharge (ESD)
+/- 15 kV air
+/- 8 kV contact
Four-slot Charge Only Cradle
Table A-6 Four-slot Charge Only Cradle Technical Specifications
Feature
Description
Dimensions
Height: 13.7 cm (5.39 in.)
Width: 46.8 cm (18.43 in.)
Depth: 9.9 cm (3.90 in.)
Weight
1115 g (39.33 oz)
Input Voltage
12 VDC
Power Consumption
100 watts
Operating Temperature
0°C to 50°C (32°F to 122°F)
A-8
MC55A0/MC55N0 Enterprise Digital Assistant User Guide
Table A-6 Four-slot Charge Only Cradle Technical Specifications (Continued)
Feature
Description
Storage Temperature
-40°C to 70°C (-40°F to 158°F)
Charging Temperature
0°C to 40°C (32°F to 104°F)
Humidity
5% to 95% non-condensing
Drop
76.2 cm (30.0 in.) drops to vinyl tiled concrete at room temperature
Electrostatic Discharge (ESD)
+/- 15 kV air
+/- 8 kV contact
Four-slot Ethernet Cradle
Table A-7 Four-slot Ethernet Cradle Technical Specifications
Feature
Description
Dimensions
Height: 13.7 cm (5.39 in.)
Width: 46.8 cm (18.43 in.)
Depth: 9.9 cm (3.90 in.)
Weight
1115 g (39.33 oz)
Power
12 VDC
Operating Temperature
0°C to 50°C (32°F to 122°F)
Storage Temperature
-40°C to 70°C (-40°F to 158°F)
Charging Temperature
0°C to 40°C (32°F to 104°F)
Humidity
5% to 95% non-condensing
Drop
76.2 cm (30.0 in.) drops to vinyl tiled concrete at room temperature
Electrostatic Discharge (ESD)
+/- 15 kV air
+/- 8 kV contact
Specifications
A-9
Magstripe Reader
Table A-8 Magstripe Reader (MSR) Technical Specifications
Feature
Description
Dimensions
8.4 cm x 9.4 cm (3.3 inches x 3.7 inches)
Weight
79.4 g (2.8 oz.)
Interface
Serial with baud rate up to 19,200
Format
ANSI, ISO, AAMVA, CA DMV, user-configurable generic format
Swipe Speed
5 to 50 in. (127 to 1270 mm) /sec, bi-directional
Decoders
Generic, Raw Data
Mode
Buffered, unbuffered
Track Reading Capabilities
Tracks 1 and 3: 210 bpi
Track 2: 75 and 210 bpi, autodetect
Operating Temperature
32° to 122° F (-10° to 50° C)
Storage Temperature
-40° to 158° F (-40° to 70° C)
Humidity
5% to 95% non-condensing
Drop
4 ft. (1.22 m) drops to concrete
Electrostatic Discharge (ESD)
+/- 15 kV air
+/- 8 kV contact
Vehicle Cradle
Table A-9 Vehicle Cradle Technical Specifications
Feature
Description
Dimensions
Height: 10.4 cm (4.09 in.)
Width: 11.1 cm (4.37 in.)
Depth: 6.9 cm (2.72 in.)
Weight
240 g (8.47 oz)
Power
9 - 32 VDC
Operating Temperature
-20°C to 50°C (-4°F to 122°F)
Storage Temperature
-40°C to 70°C (-40°F to 158°F)
Charging Temperature
0°C to 40°C (32°C to 104°F)
Humidity
10% to 95% non-condensing
Drop
76.2 cm (30.0 in.) drops to vinyl tiled concrete at room temperature
Electrostatic Discharge (ESD)
+/- 15 kV air
+/- 8 kV contact
A - 10 MC55A0/MC55N0 Enterprise Digital Assistant User Guide
Cables
Table A-10 USB Charging Cable Technical Specifications
Feature
Description
Length
161.9 cm (63.74 in.)
Input Voltage
5.4 VDC
Operating Temperature
-10°C to 50°C (14°F to 122°F)
Storage Temperature
-40°C to 70°C (-40°F to 158°F)
Humidity
10% to 95% non-condensing
Electrostatic Discharge (ESD)
+/- 15 kV air
+/- 8 kV contact
Table A-11 Charge Only Cable Technical Specifications
Feature
Description
Length
28.0 cm (11.00 in.)
Input Voltage
5.4 VDC
Operating Temperature
-10°C to 50°C (14°F to 122°F)
Storage Temperature
-40°C to 70°C (-40°F to 158°F)
Humidity
10% to 95% non-condensing
Electrostatic Discharge (ESD)
+/- 15 kV air
+/- 8 kV contact
Table A-12 Auto Charge Cable Technical Specifications
Feature
Description
Length
169.0 cm (66.54 in.)
Input Voltage
12 - 24 VDC
Operating Temperature
-10°C to 50°C (14°F to 122°F)
Storage Temperature
-40°C to 70°C (-40°F to 158°F)
Humidity
10% to 95% non-condensing
Electrostatic Discharge (ESD)
+/- 15 kV air
+/- 8 kV contact
Specifications A - 11
Table A-13 DEX Cable Technical Specifications
Feature
Description
Length
111.76 cm (44.0 in.)
Operating Temperature
-10°C to 50°C (14°F to 122°F)
Storage Temperature
-40°C to 70°C (-40°F to 158°F)
Humidity
10% to 95% non-condensing
Electrostatic Discharge (ESD)
+/- 15 kV air
+/- 8 kV contact
A - 12 MC55A0/MC55N0 Enterprise Digital Assistant User Guide
APPENDIX B KEYPADS
The MC55 offers three types of keypad configurations: Numeric, alpha-numeric and PIM (available on the
MC55N0 in a future release).
Numeric Keypad Configuration
The numeric keypad contains application keys, scroll keys, and function keys. The keypad is color-coded to
indicate the alternate function key (blue) values. Note that an application can change keypad functions so the
MC55’s keypad may not function exactly as described. See Table B-1 for key and button descriptions and
Table B-2 on page B-4 for the keypad’s special functions.
Figure B-1 MC55 Numeric Keypad
B-2
MC55A0/MC55N0 Enterprise Digital Assistant User Guide
Table B-1 MC55 Numeric Keypad Descriptions
Key
Description
Blue Key
Use this key to launch applications or access items (shown on the keypad in blue).
Press the Blue key once to activate this mode, followed by another key.
A single press illuminates the key and displays the following icon at the bottom of the
screen, until a second key is pressed:
Orange Key
Use this key to access the secondary layer of characters and actions (shown on the
keypad in orange). Press the Orange key once to lock the keypad into Alpha state.
A single press illuminates the key and displays the following icon at the bottom of the
screen:
Press the Orange key a second time to return to the normal state.
Press the Orange key, then the Shift key to add a temporary shift (that applies only to
the next key pressed) to the orange lock state. This displays the following icon at the
bottom of the screen:
Talk/Start Menu
Use this key in conjunction with the Blue key to instantly display the Start menu from
any application without tapping the screen. This function is user programmable.
To use a key as an application key (APP key) on the keyboard, create and install a new
keyboard remap table. However, to remap the green phone key as APP keys through
the registry, create an XML provisioning file that includes the following entry:


[where xx is the new APP key code]
Provision the file to the MC55 to send an APP key code, instead of the original key
code, upon pressing the green phone key. Refer to the MC55A0/MC55N0 Integrator
Guide for information on creating XML provisioning files.
Scan (yellow)
Activates the scanner/imager in a scan enabled application.
End/OK
Use this key in conjunction with the Blue key as an OK or close button. This function is
user programmable.
To use a key as an application key (APP key) on the keyboard, create and install a new
keyboard remap table. However, to remap the red phone keys as APP keys through
the registry, create an XML provisioning file that includes the following entry:


[where yy is the new APP key code]
Provision the file to the MC55 to send an APP key code, instead of the original key
code, upon pressing the red phone key. Refer to the MC55A0/MC55N0 Integrator
Guide for information on creating XML provisioning files.
Keypads
B-3
Table B-1 MC55 Numeric Keypad Descriptions (Continued)
Key
Description
Scroll Up and Left
Moves up one item.
Moves left one item when pressed with the Orange key.
Scroll Down and
Right
Moves down one item.
Moves right one item when pressed with the Orange key.
Soft Keys
Accesses the command or menu above it on the screen.
Star
Produces an asterisk in default state.
Press and release the orange key, then press the Star key to create special characters.
See Special Character Key on page B-15 for more information.
Alphanumeric
In default state, produces the numeric value on the key.
In Alpha state, produces the lower case alphabetic characters on the key. Each key
press produces the next alphabetic character in sequence. For example, press and
release the Orange key and then press the ‘4’ key once to produce the letter ‘g’; press
and release the Orange key and then press the ‘4’ key three times to produce the letter
‘i’.
Press the SHIFT key in Alpha state to produce the upper case alphabetic characters on
the key. For example, press and release the Orange key, press and release the SHIFT
key, and then press the ‘4’ key once to produce the letter ‘G’; press and release the
Orange key, press and release the SHIFT key and then press the ‘4’ key three times to
produce the letter ‘I’.
Backspace
Produces a backspace.
SHIFT
Press and release the SHIFT key to activate the keypad alternate SHIFT functions.
A single press displays the following icon at the bottom of the screen, until a second key
is pressed:
Press the Orange key, then the Shift key to add a temporary shift (that applies only to
the next key pressed) to the orange lock state. This displays the following icon at the
bottom of the screen:
Enter
Executes a selected item or function.
B-4
MC55A0/MC55N0 Enterprise Digital Assistant User Guide
Table B-2 Numeric Keypad Input Modes
Orange Key
(Alpha Lowercase Mode)
Numeric Mode
Orange + Shift Keys
(Alpha Uppercase Mode)
Key
Blue+
Key
SHIFT
+ Key
1st
Press
2nd
Press
3rd
Press
4th
Press
1st
Press
2nd
Press
3rd
Press
4th
Press
F1
F2
F3
F4
F5
F6
F7
F8
F9
F10
Up
Up
Up
Hilight
Up
Left
Left
Down
Down
Down
Hilight
Down
Right
Right
Enter
Action
Action
Action
Action
Action
Note: An application can change the key functions. The keypad may not function exactly as
described.
Keypads
B-5
Alpha-numeric Keypad Configurations
The three types of alpha-numeric keypads (QWERTY, AZERTY and QWERTZ) produce the 26-character
alphabet (A-Z, both lowercase and uppercase), numbers (0-9), and assorted characters. The keypad is
color-coded to indicate which modifier key to press to produce a particular character or action. The keypad
default is alphabetic, producing lowercase letters. See Table B-3 for key and button descriptions and Table B-4
on page B-8 for the keypad’s special functions. AZERTY keypad is used on configurations installed with the
French operating system. QWERTZ keypad is used on configurations installed with the German operating
system.
ok
Figure B-2 QWERTY Keypad Configuration
ok
Figure B-3 AZERTY Keypad Configuration
B-6
MC55A0/MC55N0 Enterprise Digital Assistant User Guide
ok
Figure B-4 QWERTZ Keypad Configuration
Table B-3 Alpha-numeric Keypad Descriptions
Key
Blue Key
Action
Press and release the Blue key once to activate this mode temporarily, followed by
another key. This displays the following icon at the bottom of the screen, until a
second key is pressed:
Press and release the Blue key twice to lock this mode. This displays the following
icon at the bottom of the screen:
Press and release the Blue key a third time to unlock.
Orange Key
Accesses the secondary layer of characters and actions (shown on the keypad in
orange).
Press and release the Orange key once to activate this mode temporarily, followed by
another key. This displays the following icon at the bottom of the screen, until a
second key is pressed:
Press and release the Orange key twice to lock this mode. This displays the following
icon at the bottom of the screen:
Press and release the Orange key a third time to unlock.
Talk/Start Menu
Use this key in conjunction with the Blue key to instantly display the Start menu from
any application without tapping the screen. This function is user programmable.
To use a key as an application key (APP key) on the keyboard, create and install a
new keyboard remap table. However, to remap the green phone key as APP keys
through the registry, create an XML provisioning file that includes the following
entry:


[where xx is the new APP key code]
Provision the file to the MC55 to send an APP key code, instead of the original key
code, upon pressing the green phone key. Refer to the MC55A0/MC55N0
Integrator Guide for information on creating XML provisioning files.

---

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