Zebra Technologies RFID-R110XI-02 RFID High Performance Printer User Manual R110 R170 XiIIIPlus

Zebra Technologies Corporation RFID High Performance Printer R110 R170 XiIIIPlus

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Manual 2

23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 615RFID GuidelinesThis chapter provides an overview of how RFID works and the ZPL commands used to create RFID labels. ContentsOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Transponder Placement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62ZPL II Commands for RFID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Sample of RFID Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
62 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1RFID GuidelinesOverviewOverviewThe R110XiIIIplus “smart” label printer-encoders serve as dynamic tools for both printing and encoding RFID labels, tickets, and tags. The printer encodes information on ultra-thin UHF RFID transponders embedded in “smart” labels. It then immediately verifies proper encoding and prints bar codes, graphics, and/or text on the label’s surface. For more information about RFID media, see RFID “Smart” Labels on page 16.Function of an encoded “smart” label depends on factors such as where the label is placed on an item as well as on the contents of the item (such as metals or liquids). Contact the supplier of your RFID transponders for assistance with these types of issues.Transponder PlacementCommunication between the “smart” label and the printer is established when the transponder lines up with the printer’s antenna. The optimal transponder position varies with the transponder size, its configuration, and the type of RFID IC chip used.Print quality may be affected by printing directly over the transponder. In particular, there is an area on each label immediately around the location of the IC chip where the printer may print with low quality. Design your printed label around the location of the chip in the type of approved “smart” label that you select. For the list of approved transponders and related placement specifications, go to http://www.rfid.zebra.com/r110.htm.Important • It is important to use transponders that have been specifically approved for use in this RFID printer. Failure to do so may result in the inability to read or write to the embedded RFID tags. As new transponders become commercially available, Zebra will evaluate them for compatibility with this printer. For the list of approved transponders, go to http://www.rfid.zebra.com/r110.htm.
RFID GuidelinesZPL II Commands for RFID23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 63ZPL II Commands for RFIDPrinting and encoding (writing) of “smart” labels is handled through the use of Zebra Programming Language (ZPL). Each transponder has memory that can be read from through ZPL commands, and most transponders have memory that can be written to. The printer divides the ZPL commands that it receives into two categories: RFID and non-RFID (such as the printing commands for bar codes or human-readable text). The RFID commands are executed first.ZPL commands also provide for exception handling, such as setting the number of read/write retries before declaring a transponder defective. For example, if an RFID transponder fails to program correctly or cannot be detected, the printer ejects it and prints the word “VOID” across the label. This process continues for the number of RFID tags specified by the ^RS command using the same data and format.The following pages provide the ZPL II commands that can be used for RFID applications.Important • If a parameter is designated as not applicable, any value entered for the parameter will be ignored, but the place holder for the field is required.
64 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1RFID Guidelines^HV^HVHost VerificationDescription This command is used to return data from specified fields, along with an optional ASCII header, to the host. It can be used with any field that has been assigned a number with the ^RT command.Format ^HV#,n,hThe following table identifies the parameters for this format.Parameters Details#= field number specified with another commandThe value assigned to this parameter should be the same as the one used in the ^RT command.Accepted values: 0 to 9999Default value: 0n= number of bytes to be returnedAccepted values: 1 to 256Default value: 64h= header Header (in uppercase ASCII characters) to be returned with the data.Acceptable values: 0 to 3072 charactersDefault value: none
RFID Guidelines^RS23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 65^RSRFID SetupDescription The ^RS command moves the RFID tag into the effective area for reading or writing or for possible error handling if there is an error.Format ^RSt,p,v,n,eThe following table identifies the parameters for this format.Important • Use care when using this command in combination with ^RT (reading tag data). Problems can occur if the data read from the tag is going to be printed on the label. Any data read from the transponder must be positioned to be printed above the read/write position. Failure to do this will prevent read data from being printed on the label.Parameters Detailst=tag type Accepted values: • 1 = Auto detect (automatically determine the tag type by querying the tag)Default value: 1p= read/write position of the transponder in the vertical (Y axis) in dot rows from the top of the labelSet to 0 (no movement) if the transponder is already in the effective area without moving the media.Accepted values: 0 to label lengthDefault value: label length minus 8 dot rowsv= length of void printout in vertical (Y axis) dot rowsDefault value: label lengthAccepted values: 0 to label lengthn= number of labels to try in case of read/encode failureDefault value: 3Accepted values: 1 to 10 (number of labels)e= error handling If an error persists after the specified number of labels are tried, perform this error handling action.Accepted values:• N = No action (printer drops the label format causing the error and moves to the next queued label)• P = Place printer in Pause mode (label format stays in the queue until the user cancels)• E = Place printer in Error mode (label format stays in the queue until the user cancels)Default value: NNote • You can set the printer to send an error message to the host as an unsolicited message for each failure. To enable or disable the unsolicited error message, refer to the ^SX and ^SQ ZPL commands. The parameter for the RFID error in these commands is V.
66 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1RFID Guidelines^RSExample 1 • This example sets the printer to move the media to 800 dots from the top of the media [or label length minus 800 from the bottom (leading edge) of the media] and voids the rest of the media in case of an error. The printer will try to print two labels, then will pause the printer if printing and encoding fail.^XA^RS,800,,2,P^FS^XZThe following illustration shows the resulting voided label. Note where the void starts. The media has been moved 800 dot rows from the top of the label (label length minus 800 dot rows from the bottom (leading edge) of a label) to bring the transponder into the effective area to read/write a tag. If the printer fails the operation, the rest of the media is voided.Top of labelStart of RFID operation800 dot rowsBottom of labelLabel length minus 800 dot rows
RFID Guidelines^RS23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 67Example 2 • This example sets the printer to move the media to 800 dots from the top of the media [or label length - 500 from the bottom (leading edge) of the media] and prints “void” 500 dots in vertical length (Y axis) in case of an error.^XA^RS,800,500,2,P^FS^XZThe following illustration shows the resulting voided label. Note where the void starts. The media has been moved 800 dot rows from the top of the label [label length minus 800 dot rows from the bottom (leading edge) of a label] to bring the transponder into the effective area to read/write a tag. If the printer fails the operation, an area that is 500 dot rows of the media is voided instead of the entire rest of the media.Top of labelStart of RFID operation800 dot rowsBottom of labelLabel length minus 800 dot rows500 dot rows
68 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1RFID Guidelines^RT^RTRead TagDescription The ^RT command tells the printer to read the current RFID tag data. The data can be sent back to the host via the ^HV command.Format ^RT#,b,n,f,r,m,sThe following table identifies the parameters for this format.Parameters Details#= number to be assigned to the fieldAccepted values: 0 to 9999Default value: 0b= starting block number*Accepted values: 0 to n, where n is the maximum number of blocks for the tag.Default value: 0n= number of blocks to read*Accepted values: 1 to n, where n is the maximum number of blocks minus the starting block number. For example, if the tag has 8 blocks (starting with block 0) and you start with block 6, n can be 2. This would give you block 6 and block 7 information.Default value: 1f=format Accepted values: •0 (ASCII)• 1 (Hexadecimal)Default value: 0r= number of retries Accepted values: 0 to 10Default value: 0m=motion Accepted values: • 0 (Feed label after writing.)• 1 (No Feed after writing. Other ZPL may cause a feed.)Default value: 0s= special mode For EPC Class 1 (Alien reader) only. Not applicable for EPC class 0.Default value: 0 (Do not read if mismatched checksum.)Accepted values: 1 (Read even if mismatched checksum.)*Not applicable for R110XiIIIplusExample • This sample reads a tag, prints the data on a label, and sends the string Tag Data:xxxxxxxx back to the host. The data read will go into the ^FN1 location of the format. The printer will retry the command five times, if necessary.^XA^FO20,120^A0N,60^FN1^FS^RT1,,,,5^FS^HV1,,Tag Data:^FS^XZ
RFID Guidelines^WT23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 69^WTWrite TagDescription The ^WT command allows you to program the current RFID tag.Format ^WTb,r,m,w,f,vThe following table identifies the parameters for this format.Note • Check the amount of data memory available for the tag that you will be using. If more is sent than the memory can hold, the data will be truncated.Parameters Detailsb=block number Accepted values: • 0 (ID data/EPC)• 1 (User data)Default value: 0r= number of retriesAccepted values: 0 to 10Default value: 0m=motion Accepted values:• 0 (Feed label after writing.)• 1 (No Feed after writing. Other ZPL may cause a feed.)Default value: 0w= write protect Accepted values:• 0 (Not write protected.)• 1 (Write protect.)Default value: 0f= data format Accepted values:• 0 (ASCII)• 1 (Hexadecimal)Default value: 0v= verify valid data*Default value: yAccepted values:• n (Do not verify)• y (Verify valid data [Hex A5A5 in the first two bytes] before writing)*Not applicable for R110XiIIIplusExample • This sample encodes data “RFIDRFID” and will try writing up to five times, if necessary.^XA^WT,5^FDRFIDRFID^FS^XZ
70 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1RFID GuidelinesSample of RFID ProgrammingSample of RFID ProgrammingZPL II is Zebra’s label design language. ZPL II lets you create a wide variety of labels from the simple to the very complex, including text, bar codes, and graphics.This section is not intended as an introduction to ZPL II. If you are a new ZPL II user, order the ZPL II Programming Guide (part number 46530L) or go to http://support.zebra.com to download the guide.For your programming, do the following:1. Set up the printer and turn the power On (I).2. Use any word processor or text editor capable of creating ASCII-only files (for example, use Microsoft® Word and save as a .txt file) and type in the label format exactly as shown in the sample label format shown in Table 7.3. Save the file in a directory for future use. Use the “.zpl” extension.4. Copy the file to the printer.From the DOS command window, use the “COPY” command to send a file to the Zebra printer. For example, if your file name is format1.zpl then type, COPY FORMAT 1.ZPL XXXXwhere XXXX is the port to which your Zebra printer is connected (such as LPT1).5. Compare your results with those shown. If your printout does not look like the one shown, confirm that the file you created is identical to the format shown, then repeat the printing procedure. If nothing prints, refer to •Printer Setup on page 7•Printer Operation on page 21•Front Panel Controls on page 41•Troubleshooting on page 99to make sure that your system is set up correctly.
RFID GuidelinesSample of RFID Programming23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 71Table 7 • Sample ZPL Code and ResultsLine Number Type This Label Format Resulting Printout1 ^XA ZEBRA5A656272610000002^RS,0^FS3 ^WT^FDZebra^FS4 ^FO100,100^A0n,60^FN0^FS5 ^FO100,200^A0n,40^FN1^FS6^RT0^FS7 ^RT1,,,1^FS8^XZLine 1 Indicates start of label format.Line 2 Indicates no movement for media.Line 3 Writes the data “Zebra” to the tag.Line 4 Print field number ‘0’ at location 100,100.^FN0 is replaced by what we read on line 6.Line 5 Print field number ‘1’ at location 100,200. ^FN1 is replaced by what we read on line 7.Line 6 Read Tag into field number 0 in ASCII format (default).Line 7 Read Tag into field number 1 in hexadecimal format.Line 8 End of label format.
72 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1RFID GuidelinesSample of RFID Programming Notes • _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________To provide feedback on this document, please send your comments to techpubs@zebra.com, or write your comments on this page and fax to the following:Fax: 1.847.821.1795 Attention: TechPubs — CTC
23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 736Data PortsThis chapter describes the standard communication ports available to connect the printer to your computer or network.ContentsParallel Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Serial Pin Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77RS-232 Interface Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78RS-422/RS-485 Interconnections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80USB 2.0 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
74 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1Data PortsParallel PortParallel PortWhen communicating via the parallel port, the values selected must be the same as those used by the host equipment connected to the printer. Port selection for status information is determined by the channel sending the request. The parallel port can be set for bidirectional or unidirectional communication. The default setting is bidirectional.A standard 36-pin parallel connector (Figure 30) is available on the back of the printer for connection to the data source.Figure 30 • Parallel ConnectorTable 8 shows the pin configuration and function of a standard computer-to-printer parallel cable.Table 8 • Parallel Cable Pin Configuration36-Pin Connectors Description1 nStrobe/HostClk2–9 Data Bits 1–810 nACK/PtrClk11 Busy/PtrBusy12 PError/ACKDataReq13 Select/Xflag14 nAutoFd/HostBusy15 Not used16, 17 Ground
Data PortsParallel Port23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 7518 +5 V at 750 mAThe maximum current draw may be limited by option configuration.19–30 Ground31 ninit32 nFault/NDataAvail33, 34 Not used35 +5 V through a 1.8 KΩ Resistor36 NSelectin/1284 activeTable 8 • Parallel Cable Pin Configuration (Continued)36-Pin Connectors Description
76 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1Data PortsSerial PortSerial PortTo communicate using the serial data port of the printer, you must choose the number of data and stop bits, parity, and handshaking. Parity applies only to data transmitted by the printer because the parity of received data is ignored.The values selected must be the same as those used by the host equipment connected to the printer. Default settings are 9600 baud, 8 data bits, 1 stop bit, no parity, and XON/XOFF.Connect the serial data cable to the female DB-9 connector (Figure 31) on the back panel of the printer.Figure 31 • Serial ConnectorUse a DB-9 to DB-25 interface module for all RS-232 connections through a DB-25 cable. An interface module is required for RS-422/RS-485 interface support (see RS-422/RS-485 Interconnections on page 80).Note • For all RS-232 input and output signals, the printer follows the specifications of the Electronics Industries Association (EIA) RS-232 and the Consultative Committee for International Telegraph and Telephone (CCITT) V.24.
Data PortsSerial Port23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 77Serial Pin ConfigurationTable 9 shows the pin configuration and function of the rear panel serial data connector on the printer.\Table 9 • Serial Connector Pin ConfigurationPin No. Name Description1 — Not connected2 RXD Receive data—data input to printer3 TXD Transmit data—data output from printer4 DTR Data terminal ready—output from printer5 SG Signal ground6 DSR Data set ready—input to printer7 RTS Request to send—output from printer8 CTS Clear to send—input to printer9 +5 VDC +5 VDC at 750 mAThe maximum current draw may be limited by option configuration.
78 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1Data PortsSerial PortRS-232 Interface ConnectionsDirect Connection to a ComputerThe printer is configured as Data Terminal Equipment (DTE).Figure 32 shows the internal connections of the printer’s RS-232 connector.Figure 32 • RS-232 ConnectionsPin 9 is also available as a +5 VDC signal source at 750 mA. The maximum current draw may be limited by option configuration.Note • Adapters are available from Zebra Technologies LLC. • RS-422/RS-485 adapter, Zebra part number 33114M• RS-232 DB-9 to DB-25 adapter, Zebra part number 33109MNote • Use a null modem (crossover) cable to connect the printer to a computer or any other DTE device.Caution • To enable this capability, a qualified service technician must install a jumper on the printer’s main logic board on JP1, pins 2 and 3.NOTE: Pin 1 is unused and unterminated.RS-232 Connector (DTE)Rear Panel Female DB-9RXD (receive data) inputTXD (transmit data) outputDTR (data terminal ready) outputSG (signal ground)DSR (data set ready) inputRTS (request to send) outputCTS (clear to send) input+5 VDC signal source23456789R1+5 VDC1K
Data PortsSerial Port23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 79DB-9 to DB-25 ConnectionsAn interface adapter is required (Zebra part number 33109M) to connect the printer’s DB-9 interface to a DB-25 connector. A generic DB-25 adapter CAN be used, although the +5 VDC signal source would not be passed through the adapter. Figure 33 shows the connections required for the DB-9 to DB-25 interface.Figure 33 • DB-9 to DB-25 ConnectionsModem ConnectionWhen the printer is connected via its RS-232 interface to Data Communication Equipment (DCE) such as a modem, use a standard RS-232 (straight-through) interface cable. Figure 34 shows the connections required for this cable.Figure 34 • RS-232 ConnectionsMale DB-9 AdapterConnector(plugs into printer)Female DB-25 AdapterConnector(plugs into cable)NOTE: Pin 1 of DB-9 connector is unused and unterminated.FGTXDRXDRTSDSRSGDTRRXDTXDDTRSGDSRRTSCTS+5 VDCSIGNAL23456789123467920+5 VDCSIGNAL5CTSDTE(Printer)DCE(Modem, etc.)RXD (receive data)TXD (transmit data)DTR (data terminal ready)SG (signal ground)DSR (data set ready)RTS (request to send)CTS (clear to send)+5 VDC signal sourceNOTE: Pin 1 is unused and unterminated at the printer.2345678923456789
80 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1Data PortsSerial PortRS-422/RS-485 InterconnectionsAn interface adapter (Zebra part number 33114M) is required to connect the printer’s RS-232 DB-9 interface to a host computer through an RS-422 or RS-485 interface. A generic DB-25 adapter can be used. Figure 35 shows the cable wiring for interconnecting the DB-9 to the interface adapter’s DB-25 female connector.Figure 35 • DB-9 to DB-25 Connections Caution • A qualified service technician must install a jumper on the printer’s main logic board at JP1, pins 2 and 3, for the RS-422/RS-485 interface adapter to function properly.Female DB-25 Connector onRS-422/RS-485 AdapterData input B (–)Data input A (+)Data output B (–)Data output A (+)Frame groundSignal ground ref.+5 VDC 725 mA source191113141619NOTE: Pins 2–8, 10, 12, 15, 17, 18, and 20–25 are unused and unterminated.
Data PortsUSB 2.0 Port23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 81USB 2.0 PortA USB 2.0 port (which is USB 1.1 and 1.0 compatible) is available to connect your printer to the host equipment. The industry-standard USB cable has an A-male connector on one end and a B-male connector on the other end as shown in Figure 36.Figure 36 • USB Connectors=Note • Use a USB 2.0-certified compliant cable no longer than 16.4 ft (5 m) long. A cable that meets these requirements is available from Zebra (part number 33011).16.4 ft (5 m) maximum
82 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1Data PortsUSB 2.0 Port Notes • _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________To provide feedback on this document, please send your comments to techpubs@zebra.com, or write your comments on this page and fax to the following:Fax: 1.847.821.1795 Attention: TechPubs — CTC
23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 837Memory CardsThis chapter describes the optional cards that can be used with the printer and gives instructions for installation.ContentsPCMCIA Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84CompactFlash Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
84 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1Memory CardsPCMCIA Memory CardPCMCIA Memory CardA Type 1- or Type II-compliant PCMCIA memory card holds extra memory or font options for the printer. The card is hot-swappable (it can be installed while the printer is on).To install the PCMCIA card, complete these steps:1. Remove the PCMCIA card shield from the rear of the printer (Figure 37).Figure 37 • PCMCIA Card Installation2. Insert the PCMCIA card, with the notch up, into the card slot as shown. Insert it far enough to make the eject button pop out.Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.1PCMCIA card shield2PCMCIA card3Notch4Card-eject button1 2 3 4
Memory CardsPCMCIA Memory Card23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 853. Reinstall the PCMCIA card shield over the PCMCIA card and card slot.The printer is ready to operate with the additional memory or font option. To be sure that the card has successfully initialized, print a configuration label as instructed in Print a Printer Configuration Label on page 31 and review it to see whether the new memory card information is listed.Note • The PCMCIA card may take a few minutes to initialize. The PAUSE light flashes while the card initializes. If the card is already initialized, the PAUSE light flashes only once or twice after the card is installed.
86 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1Memory CardsCompactFlash CardCompactFlash CardA CompactFlash card is a nonvolatile memory card that stores data even when the power to the printer is turned off. A Type I-compliant CompactFlash card holds extra memory or optional fonts for your printer.To install a CompactFlash card, complete these steps:1. Turn the AC power Off (O).2. Disconnect the AC power cord from the printer.3. Remove the two screws near the bottom of the electronics cover (Figure 38).Figure 38 • Printer Exterior4. Lift the electronics cover at the rear top corner. Pull the corner forward and up, then lift the cover up and away from the printer.Caution • This procedure should only be performed by qualified service technicians.Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.1Electronics cover2Screws3Channel4Lip of cover3421
Memory CardsCompactFlash Card23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 875. Insert the CompactFlash card into the card slot on the upper portion of the option board. Insert the card with the back (unlabeled) side of the card facing out. The card can be inserted only one way and should snap into place.Figure 39 shows where to insert the CompactFlash card.Figure 39 • Compact Flash Card Insertion6. Reinstall the electronics cover by lowering the cover so the lip of the cover goes into the channel on the top of the printer. 7. Secure the cover by reinstalling the two screws near the bottom of the cover.8. Reconnect the printer AC power cord.9. Press and hold CANCEL while turning the printer On (I).The printer prints a configuration label.10. Check for the presence of additional memory or optional fonts by looking at the information on the configuration label.1Option board2Card slot3Compact flash cardNote • The CompactFlash card may take a few minutes to initialize. If the process is not successfully completed within 10 minutes, contact Technical Support at http://www.zebra.com/SS/service_support.htmfor assistance.1 2 3
88 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1Memory CardsCompactFlash Card Notes • _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________To provide feedback on this document, please send your comments to techpubs@zebra.com, or write your comments on this page and fax to the following:Fax: 1.847.821.1795 Attention: TechPubs — CTC
23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 898Routine MaintenanceCleaning your printer regularly maintains print quality and may extend the life of the printer. This section provides routine cleaning and maintenance procedures.ContentsCleaning Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Clean Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Clean Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Printhead and Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93Snap Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95Replace Fuse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
90 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1Routine MaintenanceCleaning ScheduleCleaning ScheduleThe recommended cleaning schedule is shown in Table 10. See the following pages for specific procedures.Clean ExteriorClean the outside surfaces of the printer with a lint-free cloth. Use a mild detergent solution or desktop cleaner sparingly, as needed.Caution • Use only the cleaning agents indicated. Zebra is not responsible for damage caused by any other fluids being used on this printer.Table 10 • Recommended Printer Cleaning ScheduleArea Method IntervalPrinthead Solvent*† Perform these procedures at the following times:•When CLEAN HEAD NOWappears.•Direct Thermal Print Mode: After every roll of labels or 500 ft (150 m) of fanfold labels.•Thermal Transfer Print Mode: After every roll (1500 ft or 450 m) of ribbon.Platen roller Solvent*Transmissive (media) sensor Air blowMedia path Solvent*Ribbon sensor Air blowLabel-available sensors Air blow MonthlyTear-off bar Solvent*Snap plate Solvent* As needed* Use Zebra’s Preventative Maintenance kit, part number 47362, or a solution of 90% isopropyl alcohol and 10% deionized water. Caution • Do not use harsh or abrasive cleaning agents or solvents.
Routine MaintenanceClean Interior23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 91Clean InteriorAfter every four rolls of media, inspect the inside of the printer. Use a soft bristle brush or a vacuum cleaner to remove any dirt and lint from the interior of the printer.Printhead and Platen RollerAfter every roll of ribbon, clean the printhead. Clean the printhead more often if you see inconsistent print quality, such as voids in the bar code or graphics.Clean after every roll (1500 feet or 450 m) of thermal transfer ribbon or after every roll (500 feet or 150 m) of direct thermal labels or when CLEAN HEAD NOW appears on the LCD.To clean the printhead and platen roller, complete these steps:1. Open the printhead.2. Remove the media and ribbon (if loaded).3. Use Zebra’s Preventative Maintenance kit, part number 47362, or a solution of 90% isopropyl alcohol and 10% deionized water on an applicator to wipe along the print elements from end to end, as shown in Figure 40. (The print elements are on the brown strip on the printhead.) Allow a few seconds for the solvent to evaporate.Note • You do not need to turn off the printer before cleaning the printhead. If power is turned off, all label formats and images, as well as any temporarily saved parameter settings stored in the printer’s internal memory, are lost. When power is turned back on, these items must be reloaded.If print quality does not improve after you perform this procedure, clean the printhead with Save-a-Printhead cleaning film. This specially coated material removes contamination buildup without damaging the printhead. Call your authorized Zebra reseller or distributor for more information.Caution • The printhead is hot and can cause severe burns. Allow the printhead to cool.Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.
92 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1Routine MaintenanceClean InteriorFigure 40 • Cleaning the Printhead4. Rotate the platen roller and clean thoroughly with solvent and an applicator.5. Brush or vacuum any accumulated paper lint and dust away from the rollers.6. Reload the media and the ribbon (if required).7. Close the printhead.1Applicator2Platen roller3Printhead print elements4Printhead lever1234
Routine MaintenanceClean Interior23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 93SensorsBrush or vacuum any accumulated paper lint and dust off the sensors whenever the sensors are blocked. At minimum, clean the sensors according to the recommendations in Cleaning Schedule on page 90.Ribbon and Label-Available Sensor LocationsThe ribbon sensor and optional label-available sensor are shown in Figure 41. Figure 41 • Sensor Locations1Label-available sensors2Ribbon sensor12
94 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1Routine MaintenanceClean InteriorTransmissive (Media) Sensor LocationsThe locations of the upper and lower transmissive (media) sensors are shown in Figure 42 and Figure 43.Figure 42 • Upper Media SensorFigure 43 • Lower Media Sensor1Upper media sensor1Lower media sensor11
Routine MaintenanceClean Interior23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 95Snap PlateClean the snap plate when label adhesive or a label is stuck to the underside. Figure 44 shows the location of the snap plate.Figure 44 • Snap PlateTo clean the snap plate, complete these steps:1. Remove the two screws that secure the snap plate to the antenna support frame.2. Remove the snap plate from the printer.3. Clean the snap plate with cleaning solvent and a soft cloth.4. To reinstall the snap plate, slide it back into place until the screw holes on the snap plate line up with the screw holes in the antenna support frame.5. Reinstall the two snap plate screws to secure the snap plate to the antenna support frame.1Antenna support screws2Location of right-side snap plate screw (screw not shown)3Snap plate4Antenna support5Antenna support frame6Left-side snap plate screw165243Important • Do not remove the antenna support screws.
96 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1Routine MaintenanceReplace FuseReplace FuseThe R110XiIIIPlus fuse must be replaced only by an authorized service technician. The printer uses a metric-style fuse (5 × 20 mm IEC) rated at F5A, 250 V. The AC power entry module comes with two approved fuses in the fuse holder: one is in-circuit, and the second is provided as a spare. The end caps of the fuse must bear the certification mark of a known international safety organization. To replace a faulty fuse, complete these steps:1. Use a small-blade screwdriver or similar tool to remove the fuse holder. The fuse holder is part of the AC power entry module at the rear of the printer (Figure 45).Figure 45 • AC Power Entry Module2. Remove the faulty fuse and install a new fuse in the in-circuit position (Figure 46).Caution • Turn the AC power switch Off (O) and remove the power cord before performing this procedure.1Power switch2Fuse holder3AC power entry module4Small-blade screwdriverImportant • If you use the spare fuse, be sure to order a replacement fuse from your authorized Zebra distributor. The spare fuse should be the exact type and rating as the original in-circuit fuse.1234
Routine MaintenanceReplace Fuse23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 97Figure 46 • Fuse Locations 3. Snap the fuse holder back into the AC power entry module.4. Reconnect the power cord, and turn the printer On (I). 1In-circuit fuse2Fuse holder3Spare fuseNote • If the printer does not power on, an internal component failure may have occurred, and the printer requires servicing by an authorized service technician.123
98 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1Routine MaintenanceReplace Fuse Notes • _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________To provide feedback on this document, please send your comments to techpubs@zebra.com, or write your comments on this page and fax to the following:Fax: 1.847.821.1795 Attention: TechPubs — CTC
23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 999TroubleshootingThis chapter provides you with information about LCD, print quality, communications, and other errors that you might need to troubleshoot.ContentsTroubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108Additional Printer Self Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112Additional Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
100 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1TroubleshootingTroubleshootingTroubleshootingIf an error condition exists with the printer, review this checklist:Is there an error message on the LCD? If yes, see LCD Error Messages on page 101 for more information.Is the CHECK RIBBON light on when ribbon is loaded properly, or are non-continuous labels being treated as continuous labels? If yes, see Media and Ribbon Sensor Calibration on page 34.Are you experiencing problems with print quality? If yes, see Print Quality Problems on page 104.Are you experiencing communications problems? If yes, see Communications Problems on page 106.If the labels are not printing or advancing correctly, review this checklist:Are you using the correct type of labels? Review the types of label in Types of Media on page 14.Review the label- and ribbon-loading illustrations, starting with Load the Printer on page 22.Check the position of the media sensor and move if necessary, as shown in Adjust and Calibrate Sensors on page 34.Does the printhead need to be adjusted? See Adjust Printhead Pressure and Toggle Position on page 38 for more information.Do the sensors need to be calibrated? See Media and Ribbon Sensor Calibration on page 34 for more information.If none of the above suggestions correct the problem, review this checklist:Perform one or more of the self-tests given in Printer Diagnostics on page 108. Use the results to help identify the problem.If you are still having problems, see Support on page xviii for customer support information.
TroubleshootingLCD Error Messages23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 101LCD Error MessagesThe LCD displays messages when there is an error. See Table 11 for LCD errors, the possible causes, and the recommended solutions.Table 11 • LCD Error MessagesLCD Possible Cause Recommended SolutionRIBBON OUTThermal Transfer Mode—Ribbon is not loaded or is loaded incorrectly.Load the ribbon correctly, following directions in Load Ribbon on page 26.Thermal Transfer Mode—Ribbon is loaded but the ribbon sensor is not sensing the ribbon.Adjust the media and ribbon sensors. See Media and Ribbon Sensor Calibration on page 34.Direct Thermal Mode—Ribbon is loaded.Make sure that ribbon is not loaded and that the printer is in Direct Thermal Print Mode. See Selecting Print Method on page 45.Direct Thermal Mode—Settings are incorrect.Make sure the printer driver and software settings are compatible with Direct Thermal Print Mode.PAPER OUTLabels are not loaded or are loaded incorrectly.Load the labels correctly. See Load the Printer on page 22.Media Sensor is not adjusted correctly.Check the position of the media sensors, and adjust if necessary. See Media and Ribbon Sensor Calibration on page 34.Printer is set for non-continuous labels but continuous labels are loaded.• Make sure the labels and the Media Type settings match. See Setting Media Type on page 45.• Make sure the printer driver or software settings match the label and Media Type settings.• Calibrate the printer. For more information, see Calibrate the Printer on page 33.The MAX LENGTH setting is set to a value that is shorter than the actual length of the label.Change the MAX LENGTH setting to a value that is at least 1 in. (25 mm) longer than the HEAD OPENThe printhead is not fully closed. Close the printhead.HEAD ELEMENT BADOne or more of the printhead elements failed the printhead element test.• If the failed elements affect your printing application, replace the printhead. • To override this error, disable the head test count feature on the front panel by defaulting the value to 0000.
102 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1TroubleshootingLCD Error MessagesRIBBON INRibbon is loaded, but the printer is set for Direct Thermal mode.• To operate in Direct Thermal mode, remove the ribbon.• To operate in Thermal Transfer mode, leave the ribbon loaded and change the print method to Thermal Transfer. See Selecting Print Method on page 45.• Ensure that the printer driver and/or software settings are correctly set (if applicable).HEAD TOO HOTThe printhead is over temperature.Printing automatically resumes when the printhead elements cool to an acceptable operating temperature.Caution • The printhead is hot and can cause severe burns. Allow the printhead to cool.Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.CLEAN HEAD NOWThe printhead requires cleaning. Clean the printhead according to the instructions in Printhead and Platen Roller on page 91.Caution • The printhead is hot and can cause severe burns. Allow the printhead to cool.Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.If the message does not go away after the printhead is cleaned, open the printhead and then close it.Table 11 • LCD Error Messages (Continued)LCD Possible Cause Recommended Solution
TroubleshootingLCD Error Messages23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 103HEAD COLDCaution • An improperly connected printhead data or power cable can cause this error message. The printhead can still be hot enough to cause severe burns. Allow the printhead to cool.The printhead is under temperature.Continue printing while the printhead reaches the correct operating temperature. If the error remains, the environment may be too cold for proper printing. Relocate the printer to a warmer area.Printhead data cable is not properly connected. Caution • You must turn off the printer before performing this procedure. Failure to do so can damage the printhead.1. Turn off (O) the printer.2. Disconnect and reconnect the data cable to the printhead.3. Ensure that the cable connector is fully inserted into the printhead connector.4. Turn on (I) the printer.Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.OUT OF MEMORYThere is not enough memory to perform the function shown on the second line of the error message.Turn the printer off then back on to clear memory, and try to print again. If the error recurs, there is insufficient memory for the label length, downloaded fonts or graphics, and images.Ensure that the device, such as Flash memory or PCMCIA card, is installed and not write-protected or full. See Memory Cards on page 83.Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.Ensure that the data is not directed to a device that is not installed or available.Table 11 • LCD Error Messages (Continued)LCD Possible Cause Recommended Solution
104 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1TroubleshootingPrint Quality ProblemsPrint Quality ProblemsTable 12 identifies problems with print quality, the possible causes, and the recommended solutions.Table 12 • Print Quality ProblemsProblem Possible Cause Recommended SolutionGeneral print quality issuesYou are using an incorrect combination of labels and ribbon for your application.Consult your authorized Zebra reseller or distributor for information and advice.The printer is set at the incorrect print speed.For optimal print quality, set the print speed to the lowest possible setting for your application via ZPL II, the driver, or the software. See Adjusting Print Speed on page 44.The printer is set at an incorrect darkness level.For optimal print quality, set the darkness to the lowest possible setting for your application via the front panel, the driver, or the software. See Adjusting Print Darkness on page 44.The printhead is dirty. Clean the printhead according to the instructions in Printhead and Platen Roller on page 91.Caution • The printhead is hot and can cause severe burns. Allow the printhead to cool.Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.There is light printing (or no printing) on the left or right side of the label or the printed image is not sharp.The toggle pressure needs to be adjusted.Follow the instructions in Adjust Printhead Pressure and Toggle Position on page 38.Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.Gray lines on blank labels with no consistent patternThe printhead is dirty. Clean the printhead according to the instructions in Printhead and Platen Roller on page 91.Caution • The printhead is hot and can cause severe burns. Allow the printhead to cool.Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.
TroubleshootingPrint Quality Problems23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 105Light, consistent vertical lines running through the labelsThe printhead or platen roller is dirty.Clean the printhead and platen roller as instructed in Printhead and Platen Roller on page 91.Caution • The printhead is hot and can cause severe burns. Allow the printhead to cool.Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.Intermittent creases on the left and right edges of the labelsThere is too much toggle pressure on the printhead.Reduce the toggle pressure. See Adjust Printhead Pressure and Toggle Position on page 38. Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.Wrinkled Ribbon The ribbon is not loaded correctly.Load the ribbon correctly. See Load Ribbon on page 26.The darkness setting is incorrect. Set the darkness to the lowest possible setting for good print quality. See Adjusting Print Darkness on page 44.Incorrect printhead pressure or balance.Set the pressure to the minimum required for good print quality. See Adjust Printhead Pressure and Toggle Position on page 38.Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.The labels are not feeding correctly. They are shifting from side to side.Make sure that the media guide and media supply guide touch the edge of the media.Adjust the ribbon strip plate.Table 12 • Print Quality Problems (Continued)Problem Possible Cause Recommended Solution
106 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1TroubleshootingCommunications ProblemsCommunications ProblemsTable 13 identifies problems with communications, the possible causes, and the recommended solutions.Table 13 • Communications ProblemsProblem Possible Cause Recommended SolutionA label format was sent to the printer but was not recognized. The DATA light does not flash.The communication parameters are incorrect.Check the printer driver or software communications settings (if applicable).If you are using serial communication, check the serial port setting in the front panel menu. See Setting Serial Communications on page 50. Make sure you are using the correct communication cable. See Data Cable Requirements on page 13 for the requirements.Using the front panel controls, check the protocol setting. It should be set to NONE. See Setting Protocol on page 51.If a driver is used, check the driver communication settings for your connection.A label format was sent to the printer. Several labels print, then the printer skips, misplaces, misses, or distorts the image on the label.The host is set to EPP parallel communications.Change the settings on the computer host to standard parallel communications. See Setting Parallel Communications on page 50.The serial communication settings are incorrect.Ensure that the flow control settings match.Check the communication cable length. See Data Cable Requirements on page 13 for requirements.Check the printer driver or software communications settings (if applicable).A label format was sent to the printer but was not recognized. The DATA light flashes but no printing occurs.The prefix and delimiter characters set in the printer do not match the ones in the label format.Verify the prefix and delimiter characters. See Format Prefix Character on page 53 and Delimiter Character on page 53 for the requirements.Incorrect data is being sent to the printer.Ensure that ZPL is being used.Check the communication settings on the computer. Ensure that they match the printer settings.
TroubleshootingCommunications Problems23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 107The printer fails to calibrate or detect the top of the label.The printer was not calibrated for the label being used.Perform the calibration procedure in CANCEL Self Test on page 109.The printer is configured for continuous media.Set the media type to non-continuous media. See Setting Media Type on page 45.The driver or software configuration is not set correctly.Driver or software settings produce ZPL commands that can overwrite the printer configuration. Check the driver or software media-related setting.Table 13 • Communications Problems (Continued)Problem Possible Cause Recommended Solution
108 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1TroubleshootingPrinter DiagnosticsPrinter DiagnosticsSelf tests give information about the condition of the printer. The most commonly used are the Power-On and the CANCEL self tests.Power-On Self TestThe Power-On Self Test (POST) is performed automatically each time the printer is turned on. During either test sequence, the front panel LEDs light up and the LCD monitors the progress of the POST. If the printer fails any of these tests, FAILED shows on the LCD. If this occurs, notify an authorized Zebra reseller.Additional Printer Self TestsThese self tests produce sample printouts and provide specific information that help determine the operating conditions for the printer.Each self test is enabled by pressing a specific front panel key or combination of keys while turning the power On (I). Keep the key(s) depressed until the DATA light turns off. When the POST is complete, the selected self test starts automatically.Caution • Be sure that the print width is set to match the label width you are using before running any self tests. If the labels are not wide enough, the test may print on the platen roller and damage it.Note • When performing a self test, do not send a label format to the printer. For remote hosts, disconnect all data interface cables from the printer. For printers in Peel-Off Mode, remove the labels as they come out of the printer.
TroubleshootingPrinter Diagnostics23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 109CANCEL Self TestThe CANCEL self test prints a configuration label, which tells you the current settings for the printer.To perform the CANCEL Self Test, complete these steps:1. Turn Off (O) the printer.2. Press and hold CANCEL while turning the power On (I). Hold CANCEL until the DATA light turns off. A printer configuration label prints (Figure 47).Figure 47 • Printer Configuration LabelThe printer configuration can be changed by performing a calibration procedure. See Calibrate the Printer on page 33 for more information.
110 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1TroubleshootingPrinter DiagnosticsPAUSE Self TestThis self test can be used to provide the test labels required when making adjustments to the printer’s mechanical assemblies. See the sample printout below.To perform a PAUSE self test, complete these steps:1. Turn Off (O) the printer.2. Press and hold PAUSE while turning the power On (I). Hold PAUSE until the DATA light turns off.• The initial self test prints 15 labels at 2.4 in. (61 mm) per second, then automatically pauses the printer. When PAUSE is pressed, an additional 15 labels print. Figure 48 shows a sample of the labels.Figure 48 • PAUSE Test Label• While the printer is paused, pressing CANCEL alters the self test. When PAUSE is pressed, 15 labels print at 6 in. or 152 mm per second.• While the printer is paused, pressing CANCEL again alters the self test a second time. When PAUSE is pressed, 50 labels print at 2.4 in. (61 mm per second).• While the printer is paused, pressing CANCEL again alters the self test a third time. When PAUSE is pressed, 50 labels print at 6 in. (152 mm) per second.• While the printer is paused, pressing CANCEL again alters the self test a fourth time. When PAUSE is pressed, 15 labels print at the printer’s maximum speed.• To exit this self test at any time, press and hold CANCEL.
TroubleshootingPrinter Diagnostics23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 111FEED Self Test This test helps you choose the best darkness setting for your printer.To perform a FEED self test, complete these steps:1. Turn Off (O) the printer.2. Press and hold FEED while turning the power On (I). Hold FEED until the DATA light turns off.The printer prints a series of labels (Figure 49) at various speeds and at darkness settings higher and lower than the darkness value shown on the configuration label.Figure 49 • FEED Test Label3. Inspect the labels and determine which one has the best print quality for your application. The darkness value printed on that label is added to (plus) or subtracted from (minus) the darkness value specified on the configuration label. The resulting numeric value (0 to 30) is the best darkness value for that specific label/ribbon combination and print speed. 4. Enter the corresponding darkness and print speed values into the printer through the front panel.
112 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1TroubleshootingPrinter DiagnosticsFEED and PAUSE Self TestPerforming this self test temporarily resets the printer configuration to the factory default values. These values are active only until power is turned off unless you save them permanently in memory.To perform a FEED and PAUSE self test, complete these steps:1. Turn Off (O) the printer.2. Press and hold FEED and PAUSE while turning the power On (I). Hold FEED and PAUSE until the DATA light turns off.No labels print at the end of this test.Communications Diagnostics TestThis test is controlled from the front panel display. See Setting Communications Mode on page 52. Figure 50 shows a typical printout from this test. Turn off the power to exit this self test and return to normal operation.Figure 50 • Communications Diagnostics Test LabelAdditional Printer DiagnosticsAdditional diagnostic tests are available for this printer. See the Maintenance Manual for information about these additional tests.Note • The communications test label prints upside-down.
23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 113ASpecificationsThis appendix provides the features of and specifications for the RXiIIIPlus printers.ContentsFeatures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114Print Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114Zebra Programming Language (ZPL II®). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115Agency Approvals for All Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116Compliance for All Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Environmental Conditions for Operation and Storage . . . . . . . . . . . . . . . . . . . . . . . . 117Print Specifications by Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118Ribbon Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119Label Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
114 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1SpecificationsFeaturesFeaturesThis section lists the standard and optional features for the printer.Standard Features• Thermal transfer and direct thermal printing• DRAM 16 MB•USB 2.0 Port•Real-time Clock• Advanced CounterPrint ModesFive different print modes can be used, depending on the printer options purchased:•Tear-O f f Mode: Labels are produced in strips.•Peel-Off Mode: Labels are dispensed and peeled from the backing as needed.•Applicator Mode: The printer is part of a larger label application system.Zebra Programming Language (ZPL II®)ZPL features include:• Downloadable graphics, scalable and bitmap fonts, and label formats• Object copying between memory areas• (RAM, memory card, and internal Flash)• Code page 850 character set• Data compression• Automatic virtual input buffer management• Format inversion• Mirror image printing• Four-position field rotation (0°, 90°, 180°, 270°)• Slew command• Controlled via mainframe, mini-computer, PC, portable data terminal• Programmable quantity with print, pause, and cut control• Communicates in printable ASCII characters• Error-checking protocol• Status message to host upon request• Serialized fields• In-spec OCR-A and OCR-B•UPC/EANNote • Printer specifications are subject to change without notice.
SpecificationsFeatures23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 115• User-programmable passwordBar CodesTypes of bar codes include:• Bar code ratios—2:1, 7:3, 5:2, 3:1• Codabar (supports ratios of 2:1 up to 3:1)• CODABLOCK•Code 11• Code 39 (supports ratios of 2:1 up to 3:1)• Code 49 (two-dimensional bar code)• Code 93• Code 128 (with subsets A, B, and C and UCC case codes)• Check digit calculation where applicable• Data Matrix• EAN-8, EAN-13, EAN extensions•ISBT-128• Industrial 2 of 5• Interleaved 2 of 5 (supports ratios of 2:1 up to 3:1, Modulus 10 Check Digit)• LOGMARS•MaxiCode•Micro PDF•MSI• PDF-417 (2-dimensional bar code)• PLANET code•Plessey• POSTNET• QR-Code• RSS code• Standard 2 of 5• TLC 39• UPC-A, UPC-E, UPC extensions
116 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1SpecificationsFeaturesAgency Approvals for All PrintersApprovals include:• Canadian ICES-003, Class B• FCC class BCompliance for All Printers• Complies with FCC class B and Canadian Doc. class A rules
SpecificationsGeneral Specifications23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 117General SpecificationsElectrical SpecificationsEnvironmental Conditions for Operation and StorageDimensions R110Xi IIIPlusHeight 15.5 in (393.7 mm)Width 10.37 in. (263.5 mm)Depth 19.5 in. (495.3 mm)Weight without options 51 lb. (25 kg)Power R110Xi IIIPlusGeneral 90 to 264 VAC; 48 to 62 HzPower consumption printing PAUSE test at slowest speed180 WPrinter idle 20 WEnvironment Mode Temperature Relative HumidityOperation Thermal Transfer 41° to 104°F(5° to 40° C)20 to 85% non-condensingDirect Thermal 32° to 104°F(0° to 40° C)Storage Thermal Transfer or Direct Thermal–40° to 140°F(–40° to 60° C)5 to 85% non-condensing
118 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1SpecificationsPrint Specifications by ModelPrint Specifications by ModelRefer to the key and the table that follows for printer specifications.Model Specifications KeyThis table contains the key for print specifications for the table that follows.Non-Continuous printing (gap, notch, or hole between labels).Continuous printing (no gap, notch or hole).Ladder (rotated) orientation.Picket fence (nonrotated) orientation.Specification R110Xi IIIPlus 200 dpiPrinthead resolution 203 dots/inch (8 dots/mm)Dot size (width×length) 0.0049×0.0049 in. (0.125×0.125 mm)First dot location (measured from inside media edge)0.10 ± 0.035 in. (2.5 ± 0.89 mm)Maximum print width 4.09 in. (104 mm)Selectable print speeds (inches per second) 2.4, 3 through 10Maximum Print length 39 in. (991 mm) 150 in. (3810 mm)Bar code modulus (X) dimension 4.9 mil to 49 mil4.9 mil to 49 milThin film printhead with Element Energy Equalizer (E3)®Yes
SpecificationsRibbon Specifications23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 119Ribbon SpecificationsRefer to the table that follows for ribbon specifications.Note • Match the ribbon to the label width and printhead width that you are using.• Ribbon must be wound with the coated side out.• Ribbon should be at least as wide as the labels to protect the printhead from excessive wear.Specifications R110Xi IIIPlus 200 dpiPrinthead resolution 203 dots/inch(8 dots/mm)Ribbon width—Minimum* 0.79 in. (20 mm)Ribbon width—Maximum 4.33 in. (110 mm)Standard length with 2:1 label to ribbon ratio 984 ft (300 m)Standard length with 3:1 label to ribbon ratio 1476 ft (450 m)Ribbon core inside diameter 1.0 in. (25.4 mm)Maximum ribbon roll outside diameter 3.2 in. (81.3 mm)* For RFID “smart” labels, the minimum ribbon width is determined by the minimum label width for the transponder being used. For the list of approved transponders and related size and placement specifications, go to http://www.rfid.zebra.com/r110.htm.
120 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1SpecificationsLabel SpecificationsLabel SpecificationsRXiIIIPlus printers need the correct size and type of labels for best performance. Refer to the table that follows for the specifications. Important • Media registration and minimum label length are affected by label type and width, ribbon type, print speed, and printer mode of operation. Performance improves as these factors are optimized. Zebra recommends qualifying any application with thorough testing.SpecificationsMinimum label length Tear-off 0.7 in. (18 mm)*RFID “smart” labels **Total media width (label + backing, if any)Minimum 0.79 in. (20 mm)*Maximum 4.5 in. (114 mm)RFID “smart” labels **Total thickness (includes backing, if any)Minimum 0.003 in. (0.076 mm)Maximum 0.012 in. (0.305 mm)Roll media core inside diameter 3 in. (76 mm)Maximum roll diameter on 3 in. (76 mm) core 8.0 in. (203 mm)Interlabel gap Minimum 0.079 in.(2 mm)*Preferred 0.118 in. (3 mm)*Maximum 0.157 in. (4 mm)*RFID “smart” labels **Maximum internal fanfold media pack size (label + backing) L × W×H8.0×4.5×4.5 in. (20×114×114 mm)Ticket/tag sensing notch L × W 0.12×0.25 in. (3×6 mm)Ticket/tag sensing hole diameter 0.125 in. (3 mm)Label registration tolerance (vertical) ± 0.06 in. (± 1.5 mm)Label registration tolerance (horizontal) ± 0.06 in. (± 1.5 mm)* Does not apply to RFID “smart” labels.** This parameter varies for each transponder type. For the list of approved transponders and related placement specifications, go to http://www.rfid.zebra.com/r110.htm
23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 121IndexAadhesive test for ribbon coating, 18adjustmentsLCD, 57left position, 55lower media sensor, 37print darkness, 44print speed, 44printhead toggle pressure, 38sensors, 34tear-off position, 44upper media sensor, 36agency approvals, 116alert setting, 47applicator port setting, 56auto-calibration, 33Bbackfeed setting, 54bar codeslist available codes, 48types of codes, 115baud setting, 51before you begin setup, 8bitmap scaling factor, 57Ccable requirements, 13calibrationmedia and ribbon sensor, 34, 50methods, 33setting for head close, 54setting for media power up, 54Canadian DOC compliance, viCANCEL self test, 109CHECK RIBBON light on, 34checklistbefore you begin, 8troubleshooting, 100CLEAN HEAD NOW message, 102cleaningexterior of printer, 90interior, 91printhead and platen roller, 91recommended schedule, 90sensors, 93snap plate, 95communication interfacesoverview and location, 12types of connections, 73communications diagnostics testsample printout, 112selecting, 52communications problems, 106CompactFlash cardformat, 48installation, 86compliance, 116components, 6
122 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1Indexconfigurationenter setup mode, 42exit setup mode, 42configuration labelprint during CANCEL self test, 109printing after loading printer, 31printing using List Setup command, 48connect printer to power source, 11contact information, xviiicontinuous media, 15setting media type, 45control prefix setting, 52creases on labels, 105create ribbon leader, 26customer support, xviiiDdarkness setting, 44data bits setting, 51data cable requirements, 13data connectionsRS-232, 78RS-422/RS-485, 80data ports, 73data sourcecommunication interface location, 12communication interfaces, 73provide connections, 10date setting, 57DB-9 to DB-25 connection, 79default gateway setting, 59default password, 43delimiter character setting, 53detect RFID tag type, 58diagnostics, 108RFID test, 58direct connection to a computer, 78direct thermal modemedia scratch test, 17direct thermal transfer modesetting, 45disable password protection, 43display language selection, 58dpi format conversion, 57EEarly Warning setting, 47electrical noise, 13electrical specifications, 117enter setup mode, 42environmental specifications, 117error messages, 101exit setup mode, 42exterior cleaning, 90Ffanfold media loading, 24FCC compliance, vfeatures, 114FEED and PAUSE self test, 112FEED self test, 111Flash memory, 49fontslisting, 47using CompactFlash card, 86using PCMCIA memory card, 84format convert setting, 57format list, 48format memory card, 48format prefix setting, 53front panelbuttons, 4enter setup mode, 42exit setup mode, 42illustration, 3LCD error messages, 101LCD parameters, 44lights, 5fuse replacement, 96Ggray lines on labels, 104HHEAD COLD message, 103HEAD ELEMENT BAD message, 101HEAD OPEN message, 101HEAD TOO HOT message, 102host handshake setting, 51
Index23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 123Iidle display setting, 57image not sharp, 104images list, 48initialize Flash memory, 49inspect the printer, 9interior cleaning, 91international safety organization marks, 11IP settingsdefault gateway, 59IP address, 59IP resolution, 59protocols, 59subnet mask, 59Llabel length maximum setting, 46label specifications by model, 120label topprinter cannot detect, 107setting, 55label-available sensorlocation, 93when to clean, 90labels did not print, 106labels per roll setting, 47language selection, 58LCD messagesadjust LCD settings, 57error messages, 101language selection, 58setup mode, 44liability, vilight or no printing, 104lights on front panel, 5list settingsall settings, 48bar codes, 48fonts, 47formats, 48images, 48setup, 48load the printerload fanfold media, 24load roll media, 22ribbon, 26long calibration, 33lower media sensor adjustment, 37Mmark LED setting, 57Mark Med S. setting, 57maximum label length setting, 46medialabel specifications by model, 120load fanfold media, 24load roll media, 22media LED setting, 57media low warning, 47non-continuous media, 15RFID “smart” labels, 16setting labels per roll, 47setting media type, 45types of media, 14media and ribbon sensor calibrationprocedure, 34, 50when to perform, 34media path cleaning, 90media power up setting, 54Media S. setting, 57media scratch test, 17media sensoradjustment, 36location, 94print media sensor profile, 49sensor sensitivity calibration, 33media typescontinuous media, 15memory card installationCompactFlash card, 86PCMCIA memory card, 84modem connection, 79Nnetwork ID setting, 52non-continuous mediasetting media type, 45Ooperating conditions, 10OUT OF MEMORY message, 103
124 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1IndexPPAPER OUT message, 101parallel portlocation, 12pin configuration, 74setting parallel communications, 50settings, 74parity setting, 51passwordsdefault, 43disable, 43entering, 43PAUSE self test, 110PCMCIA cardformat, 48installing memory card, 84pin configurationparallel port, 74serial port, 77platen rollercleaning, 91when to clean, 90ports, 73power cord specifications, 11power source, 11Power-On Self Test (POST), 108print configuration labelCANCEL self test, 109List Setup command, 48when printer is loaded, 31print darkness setting, 44print modesfeatures, 114selecting, 45Tear-Off Mode, 22print qualityeffect of printhead toggle pressure, 38troubleshooting problems, 104print speed setting, 44print width setting, 46printer components, 6printer diagnostics, 108printer operation, 21printer self tests, 108printer settingsapplicator port, 56backfeed, 54baud, 51configuration label as baseline, 31control prefix, 52data bits, 51date, 57delimiter character, 53Early Warning, 47format convert, 57format prefix, 53host handshake, 51idle display, 57IP settings, 59label top, 55labels per roll, 47language, 58LCD, 57left position, 55maximum label length, 46media type, 45network ID, 52parallel communications, 50parity, 51passwords, 43print darkness, 44print method, 45print server settings, 59print speed, 44print width, 46protocol, 51resynch mode, 56RFID tag type, 58ribbon length, 47saving, 42sensor type, 45serial communications, 50setting through front panel, 42start print signal, 56time, 58verifier port, 55ZPL mode, 53printer setupbefore you begin, 8load the printer, 22printheadcleaning, 91early warning message, 47head close setting, 54pressure adjustment, 38when to clean, 90
Index23063L-001 Rev. 1 6/7/2004 RXiIIIPlus User Guide 125PrintServer II settingsdefault gateway, 59IP address, 59IP protocols, 59IP resolution, 59subnet mask, 59product improvements, vproprietary statement, vprotocol setting, 51RR110XiIIIPluslabel specifications, 120ribbon specifications, 119related documents, xxrelative humidity requirements, 10remove used ribbon, 30replace fuse, 96report shipping damage, 9reship the printer, 9resynch mode setting, 56RFIDerror status, 58guidelines, 61RFID tag type, 58RFID test, 58sample ZPL commands, 70“smart” labels, 16transponder placement, 62ZPL commands, 63ribbonadhesive test, 18CHECK RIBBON light on, 34create ribbon leader, 26determining coated side, 17load, 26removal, 30RIBBON IN message, 102ribbon LED setting, 57ribbon low warning, 47Ribbon Out message, 101scratch test, 18setting length, 47specifications, 119troubleshooting wrinkles, 105when to use, 17Ribbon S. setting, 57ribbon sensorcalibration procedure, 50cleaning, 93location, 93sensitivity calibration, 33when to clean, 90roll media loading, 22routine maintenance, 89RS-232 interface connections, 78RS-422/RS-485 interconnections, 80RTC (Real-time clock) settingdate, 57time, 58Sschedule for cleaning, 90scratch testmedia type, 17ribbon coated side, 18select a printer site, 10self testsCANCEL, 109FEED, 111FEED and PAUSE, 112how to perform additional tests, 108PAUSE, 110Power-On Self Test (POST), 108Sensor Profile calibrationdescription, 33procedure, 49sensorsadjusting, 34cleaning, 93label-available sensor location, 93lower media sensor adjustment, 37media and ribbon sensor calibration, 34ribbon sensor location, 93setting sensor type, 45transmissive (media) sensor adjustment, 36transmissive (media) sensor location, 94upper media sensor adjustment, 36serial portlocation, 12pin configuration, 77setting serial communications, 50settings, 76setup checklist, 8setup modeenter setup mode, 42exit setup mode, 42LCD messages, 44
126 RXiIIIPlus User Guide 6/7/2004 23063L-001 Rev. 1Indexshippingreport damage, 9reship the printer, 9short calibration, 33site requirements, 10“smart” labels, 16snap platecleaning, 95when to clean, 90spacing requirements, 10specificationsby model number, 118electrical, 117environmental, 117general, 117power cord, 11ribbon, 119standard data ports, 73standard features, 114start print signal setting, 56store the printer, 9subnet mask setting, 59support, xviiisurface for the printer, 10Ttake label setting, 57Tear-Off Modeload the printer, 22tear-off bar cleaning, 90tear-off position adjustment, 44temperature requirements, 10thermal transfer modeload ribbon, 26media scratch test, 17setting, 45time setting, 58toggle pressure adjustment, 38top of labelprinter cannot detect, 107setting, 55transmissive (media) sensoradjustment, 36location, 94when to clean, 90transponder placement, 62troubleshootingCHECK RIBBON light on, 34checklist, 100communications problems, 106LCD error messages, 101non-continuous labels treated as continuous, 34print quality problems, 104printer diagnostics, 108wrinkled ribbon, 105types of mediacontinuous media, 15non-continuous media, 15RFID “smart” labels, 16Uunpack the printer, 9upper media sensor adjustment, 36USB 2.0 portlocation, 12settings, 81Vverifier port setting, 55vertical lines on labels, 105Wweb media, 15setting sensor type, 45Web S. setting, 57wrinkled ribbon, 105ZZebra Programming Language (ZPL II)^HV, Host Verification, 64^RS, RFID Setup, 65^RT, Read Tag, 68^WT, Write Tag, 69sample RFID Programming, 70Zebra support, xviiiZPL Programming Languagefeatures, 114ZPL mode setting, 53
Zebra Technologies Corporation333 Corporate Woods ParkwayVernon Hills, Illinois 60061.3109 U.S.A.Telephone: +1 847.634.6700Facsimile: +1 847.913.8766Zebra Technologies Europe LimitedZebra HouseThe Valley Centre, Gordon RoadHigh WycombeBuckinghamshire HP13 6EQ, UKTelephone: +44 (0) 1494 472872Facsimile: +44 (0) 1494 450103Customer Order # 23063L-001Manufacturer Part # 23063L-001 Rev. 1© 2004 ZIH Corp.

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