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C HAPTER
23
Maintenance
23.1 Overview
This chapter provides information on the Maintenance screens.
23.2 What You Can Do
• Use the General screen to set the timeout period of the management session (Section 23.3 on
page 166).
• Use the Password screen to change your NBG6716’s system password (Section 23.4 on page
167).
• Use the Time screen to change your NBG6716’s time and date (Section 23.5 on page 168).
• Use the Firmware Upgrade screen to upload firmware to your NBG6716 (Section 23.6 on page
169).
• Use the Backup/Restore screen to view information related to factory defaults, backup
configuration, and restoring configuration (Section 23.8 on page 172).
• Use the Restart screen to reboot the NBG6716 without turning the power off (Section 23.8 on
page 172).
• Use the Language screen to change the language for the Web Configurator (Section 23.9 on
page 172) .
• Use the Sys OP Mode screen to select how you want to use your NBG6716 (Section 23.11 on
page 174).
23.3 General Screen
Use this screen to set the management session timeout period. Click Maintenance > General.
The following screen displays.
Figure 118 Maintenance > General
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The following table describes the labels in this screen.
Table 68 Maintenance > General
LABEL
DESCRIPTION
System Name
System Name is a unique name to identify the NBG6716 in an Ethernet network.
Domain Name
Enter the domain name you want to give to the NBG6716.
Administrator
Inactivity Timer
Type how many minutes a management session can be left idle before the session times
out. The default is 5 minutes. After it times out you have to log in with your password
again. Very long idle timeouts may have security risks. A value of "0" means a
management session never times out, no matter how long it has been left idle (not
recommended).
Apply
Click Apply to save your changes back to the NBG6716.
Cancel
Click Cancel to begin configuring this screen afresh.
23.4 Password Screen
It is strongly recommended that you change your NBG6716's password.
If you forget your NBG6716's password (or IP address), you will need to reset the device. See
Section 23.8 on page 172 for details.
Click Maintenance > Password. The screen appears as shown.
Figure 119 Maintenance > Password
The following table describes the labels in this screen.
Table 69 Maintenance > Password
LABEL
DESCRIPTION
Password Setup
Change your NBG6716’s password (recommended) using the fields as shown.
Old Password
Type the default password or the existing password you use to access the system in
this field.
New Password
Type your new system password (up to 30 characters). Note that as you type a
password, the screen displays an asterisk (*) for each character you type.
Retype to Confirm
Type the new password again in this field.
Apply
Click Apply to save your changes back to the NBG6716.
Cancel
Click Cancel to begin configuring this screen afresh.
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23.5 Time Setting Screen
Use this screen to configure the NBG6716’s time based on your local time zone. To change your
NBG6716’s time and date, click Maintenance > Time. The screen appears as shown.
Figure 120 Maintenance > Time
The following table describes the labels in this screen.
Table 70 Maintenance > Time
LABEL
DESCRIPTION
Current Time and Date
Current Time
This field displays the time of your NBG6716.
Each time you reload this page, the NBG6716 synchronizes the time with the time
server.
Current Date
This field displays the date of your NBG6716.
Each time you reload this page, the NBG6716 synchronizes the date with the time
server.
Current Time and Date
Manual
Select this radio button to enter the time and date manually. If you configure a new
time and date, Time Zone and Daylight Saving at the same time, the new time and date
you entered has priority and the Time Zone and Daylight Saving settings do not affect
it.
New Time
This field displays the last updated time from the time server or the last time
configured manually.
(hh:mm:ss)
When you select Manual, enter the new time in this field and then click Apply.
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Table 70 Maintenance > Time (continued)
LABEL
DESCRIPTION
New Date
This field displays the last updated date from the time server or the last date configured
manually.
(yyyy/mm/dd)
When you select Manual, enter the new date in this field and then click Apply.
Get from Time
Server
Select this radio button to have the NBG6716 get the time and date from the time
server you specified below.
User Defined Time
Server Address
Select User Defined Time Server Address and enter the IP address or URL (up to 20
extended ASCII characters in length) of your time server. Check with your ISP/network
administrator if you are unsure of this information.
Time Zone Setup
Time Zone
Choose the time zone of your location. This will set the time difference between your
time zone and Greenwich Mean Time (GMT).
Daylight Savings
Daylight saving is a period from late spring to early fall when many countries set their
clocks ahead of normal local time by one hour to give more daytime light in the
evening.
Select this option if you use Daylight Saving Time.
Start Date
Configure the day and time when Daylight Saving Time starts if you selected Daylight
Savings. The at field uses the 24 hour format. Here are a couple of examples:
Daylight Saving Time starts in most parts of the United States on the second Sunday of
March. Each time zone in the United States starts using Daylight Saving Time at 2 A.M.
local time. So in the United States you would select Second, Sunday, March and
select 2 in the at field.
Daylight Saving Time starts in the European Union on the last Sunday of March. All of
the time zones in the European Union start using Daylight Saving Time at the same
moment (1 A.M. GMT or UTC). So in the European Union you would select Last,
Sunday, March. The time you select in the at field depends on your time zone. In
Germany for instance, you would select 2 because Germany's time zone is one hour
ahead of GMT or UTC (GMT+1).
End Date
Configure the day and time when Daylight Saving Time ends if you selected Daylight
Savings. The at field uses the 24 hour format. Here are a couple of examples:
Daylight Saving Time ends in the United States on the first Sunday of November. Each
time zone in the United States stops using Daylight Saving Time at 2 A.M. local time.
So in the United States you would select First, Sunday, November and select 2 in the
at field.
Daylight Saving Time ends in the European Union on the last Sunday of October. All of
the time zones in the European Union stop using Daylight Saving Time at the same
moment (1 A.M. GMT or UTC). So in the European Union you would select Last,
Sunday, October. The time you select in the at field depends on your time zone. In
Germany for instance, you would select 2 because Germany's time zone is one hour
ahead of GMT or UTC (GMT+1).
Apply
Click Apply to save your changes back to the NBG6716.
Cancel
Click Cancel to begin configuring this screen afresh.
23.6 Firmware Upgrade Screen
Find firmware at www.zyxel.com in a file that uses the version number and project code with a
“*.bin” extension, e.g., “V1.00(AAKG.0).bin”. The upload process uses HTTP (Hypertext Transfer
Protocol) and may take up to two minutes. After a successful upload, the system will reboot.
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Click Maintenance > Firmware Upgrade. Follow the instructions in this screen to upload
firmware to your NBG6716.
Figure 121 Maintenance > Firmware Upgrade
The following table describes the labels in this screen.
Table 71 Maintenance > Firmware Upgrade
LABEL
DESCRIPTION
File Path
Type in the location of the file you want to upload in this field or click Browse... to find it.
Browse...
Click Browse... to find the .bin file you want to upload. Remember that you must
decompress compressed (.zip) files before you can upload them.
Upload
Click Upload to begin the upload process. This process may take up to two minutes.
Check for Latest
Firmware Now
Click this to check for the latest updated firmware.
Note: Do not turn off the NBG6716 while firmware upload is in progress!
After you see the Firmware Upload In Process screen, wait two minutes before logging into the
NBG6716 again.
The NBG6716 automatically restarts in this time causing a temporary network disconnect. In some
operating systems, you may see the following icon on your desktop.
Figure 122 Network Temporarily Disconnected
After two minutes, log in again and check your new firmware version in the Status screen.
If the upload was not successful, an error message appears. Click Return to go back to the
Firmware Upgrade screen.
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23.7 Configuration Backup/Restore Screen
Backup configuration allows you to back up (save) the NBG6716’s current configuration to a file on
your computer. Once your NBG6716 is configured and functioning properly, it is highly
recommended that you back up your configuration file before making configuration changes. The
backup configuration file will be useful in case you need to return to your previous settings.
Restore configuration allows you to upload a new or previously saved configuration file from your
computer to your NBG6716.
Click Maintenance > Backup/Restore. Information related to factory defaults, backup
configuration, and restoring configuration appears as shown next.
Figure 123 Maintenance > Backup/Restore
The following table describes the labels in this screen.
Table 72 Maintenance > Backup/Restore
LABEL
DESCRIPTION
Backup
Click Backup to save the NBG6716’s current configuration to your computer.
File Path
Type in the location of the file you want to upload in this field or click Browse... to find it.
Browse...
Click Browse... to find the file you want to upload. Remember that you must decompress
compressed (.ZIP) files before you can upload them.
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Table 72 Maintenance > Backup/Restore (continued)
LABEL
DESCRIPTION
Upload
Click Upload to begin the upload process.
Note: Do not turn off the NBG6716 while configuration file upload is in progress.
After you see a “configuration upload successful” screen, you must then wait one minute
before logging into the NBG6716 again. The NBG6716 automatically restarts in this time
causing a temporary network disconnect.
If you see an error screen, click Back to return to the Backup/Restore screen.
Reset
Pressing the Reset button in this section clears all user-entered configuration information
and returns the NBG6716 to its factory defaults.
You can also press the RESET button on the rear panel to reset the factory defaults of your
NBG6716. Refer to the chapter about introducing the Web Configurator for more
information on the RESET button.
Note: If you uploaded the default configuration file you may need to change the IP
address of your computer to be in the same subnet as that of the default NBG6716
IP address (192.168.1.1). See Appendix B on page 193 for details on how to set up
your computer’s IP address.
23.8 Restart Screen
System restart allows you to reboot the NBG6716 without turning the power off.
Click Maintenance > Restart to open the following screen.
Figure 124 Maintenance > Restart
Click Restart to have the NBG6716 reboot. This does not affect the NBG6716's configuration.
23.9 Language Screen
Use this screen to change the language for the Web Configurator.
Select the language you prefer and click Apply. The Web Configurator language changes after a
while without restarting the NBG6716.
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Figure 125 Maintenance > Language
23.10 System Operation Mode Overview
The Sys OP Mode (System Operation Mode) function lets you configure your NBG6716 as a router
or access point. You can choose between Router Mode, and Access Point Mode depending on
your network topology and the features you require from your device.
The following describes the device modes available in your NBG6716.
Router
A router connects your local network with another network, such as the Internet. The router has
two IP addresses, the LAN IP address and the WAN IP address.
Figure 126 LAN and WAN IP Addresses in Router Mode
Access Point
An access point enabled all ethernet ports to be bridged together and be in the same subnet. To
connect to the Internet, another device, such as a router, is required.
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Figure 127 Access Point Mode
23.11 Sys OP Mode Screen
Use this screen to select how you want to use your NBG6716.
Figure 128 Maintenance > Sys OP Mode
The following table describes the labels in the General screen.
Table 73 Maintenance > Sys OP Mode
LABEL
DESCRIPTION
Configuration Mode
Router Mode
Select Router Mode if your device routes traffic between a local network and
another network such as the Internet. This mode offers services such as a firewall
or bandwidth management.
You can configure the IP address settings on your WAN port. Contact your ISP or
system administrator for more information on appropriate settings.
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Table 73 Maintenance > Sys OP Mode (continued)
LABEL
DESCRIPTION
Access Point Mode
Select Access Point Mode if your device bridges traffic between clients on the
same network.
•
•
•
•
•
In Access Point Mode, all Ethernet ports have the same IP address.
All ports on the rear panel of the device are LAN ports, including the port
labeled WAN. There is no WAN port.
The DHCP server on your device is disabled.
Router functions (such as NAT, bandwidth management, remote management,
firewall and so on) are not available when the NBG6716 is in Access Point
Mode.
The IP address of the device on the local network is set to 192.168.1.2.
Apply
Click Apply to save your settings.
Cancel
Click Cancel to return your settings to the default (Router).
Note: If you select the incorrect system operation Mode you may not be able to connect
to the Internet.
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C HAPTER
24
Troubleshooting
24.1 Overview
This chapter offers some suggestions to solve problems you might encounter. The potential
problems are divided into the following categories.
• Power, Hardware Connections, and LEDs
• NBG6716 Access and Login
• Internet Access
• Resetting the NBG6716 to Its Factory Defaults
• Wireless Connections
• USB Device Problems
• ZyXEL Share Center Utility Problems
24.2 Power, Hardware Connections, and LEDs
The NBG6716 does not turn on. None of the LEDs turn on.
Make sure you are using the power adaptor or cord included with the NBG6716.
Make sure the power adaptor or cord is connected to the NBG6716 and plugged in to an appropriate
power source. Make sure the power source is turned on.
Disconnect and re-connect the power adaptor or cord to the NBG6716.
If the problem continues, contact the vendor.
One of the LEDs does not behave as expected.
Make sure you understand the normal behavior of the LED. See Section 1.7 on page 16.
Check the hardware connections. See the Quick Start Guide.
Inspect your cables for damage. Contact the vendor to replace any damaged cables.
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Disconnect and re-connect the power adaptor to the NBG6716.
If the problem continues, contact the vendor.
24.3 NBG6716 Access and Login
I don’t know the IP address of my NBG6716.
The default IP address of the NBG6716 in Router Mode is 192.168.1.1. The default IP address of
the NBG6716 in Access Point Mode is 192.168.1.2.
If you changed the IP address and have forgotten it, you might get the IP address of the NBG6716
in Router Mode by looking up the IP address of the default gateway for your computer. To do this
in most Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP
address of the Default Gateway might be the IP address of the NBG6716 (it depends on the
network), so enter this IP address in your Internet browser.
If your NBG6716 in Access Point Mode is a DHCP client, you can find your IP address from the
DHCP server. This information is only available from the DHCP server which allocates IP addresses
on your network. Find this information directly from the DHCP server or contact your system
administrator for more information.
Reset your NBG6716 to change all settings back to their default. This means your current settings
are lost. See Section 24.5 on page 180 in the Troubleshooting for information on resetting your
NBG6716.
I forgot the password.
The default password is 1234.
If this does not work, you have to reset the device to its factory defaults. See Section 24.5 on page
180.
I cannot see or access the Login screen in the Web Configurator.
Make sure you are using the correct IP address.
• The default IP address of the NBG6716 in Router Mode is 192.168.1.1. The default IP
address of the NBG6716 in Access Point Mode is 192.168.1.2.
• If you changed the IP address (Section 12.4 on page 108), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
don’t know the IP address of my NBG6716.
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Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled. See Appendix A on page 184.
Make sure your computer is in the same subnet as the NBG6716. (If you know that there are
routers between your computer and the NBG6716, skip this step.)
• If there is a DHCP server on your network, make sure your computer is using a dynamic IP
address. See Section 12.4 on page 108.
• If there is no DHCP server on your network, make sure your computer’s IP address is in the
same subnet as the NBG6716. See Section 12.4 on page 108.
Reset the device to its factory defaults, and try to access the NBG6716 with the default IP address.
See Section 1.5 on page 15.
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Try to access the NBG6716 using another service, such as Telnet. If you can access the
NBG6716, check the remote management settings and firewall rules to find out why the
NBG6716 does not respond to HTTP.
• If your computer is connected to the WAN port or is connected wirelessly, use a computer that is
connected to a LAN/ETHERNET port.
I can see the Login screen, but I cannot log in to the NBG6716.
Make sure you have entered the password correctly. The default password is 1234. This field is
case-sensitive, so make sure [Caps Lock] is not on.
This can happen when you fail to log out properly from your last session. Try logging in again after
5 minutes.
Disconnect and re-connect the power adaptor or cord to the NBG6716.
If this does not work, you have to reset the device to its factory defaults. See Section 24.5 on page
180.
24.4 Internet Access
I cannot access the Internet.
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Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
Go to Maintenance > Sys OP Mode. Check your System Operation Mode setting.
• If the NBG6716 is in Router Mode, make sure the WAN port is connected to a broadband
modem or router with Internet access. Your computer and the NBG6716 should be in the same
subnet.
• If the NBG6716 is in Access Point Mode, make sure the WAN port is connected to a
broadband modem or router with Internet access and your computer is set to obtain an
dynamic IP address.
If the NBG6716 is in Router Mode, make sure you entered your ISP account information correctly
in the wizard or the WAN screen. These fields are case-sensitive, so make sure [Caps Lock] is not
on.
If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless
client are the same as the settings in the AP.
Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the NBG6716), but
my Internet connection is not available anymore.
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 1.7 on page 16.
Reboot the NBG6716.
If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.7 on page 16.
If the NBG6716 is sending or receiving a lot of information, try closing some programs that use the
Internet, especially peer-to-peer applications.
Check the signal strength. If the signal strength is low, try moving the NBG6716 closer to the AP if
possible, and look around to see if there are any devices that might be interfering with the wireless
network (for example, microwaves, other wireless networks, and so on).
Reboot the NBG6716.
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestion
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• Check the settings for QoS. If it is disabled, you might consider activating it.
24.5 Resetting the NBG6716 to Its Factory Defaults
If you reset the NBG6716, you lose all of the changes you have made. The NBG6716 re-loads its
default settings, and the password resets to 1234. You have to make all of your changes again.
You will lose all of your changes when you push the RESET button.
To reset the NBG6716:
Make sure the power LED is on.
Press the RESET button for one to four seconds to restart/reboot the NBG6716.
Press the RESET button for longer than five seconds to set the NBG6716 back to its factory-default
configurations.
If the NBG6716 restarts automatically, wait for the NBG6716 to finish restarting, and log in to the
Web Configurator. The password is “1234”.
If the NBG6716 does not restart automatically, disconnect and reconnect the NBG6716’s power.
Then, follow the directions above again.
24.6 Wireless Connections
I cannot access the NBG6716 or ping any computer from the WLAN.
180
Make sure the wireless LAN is enabled on the NBG6716.
Make sure the wireless adapter on your computer is working properly.
Make sure the wireless adapter installed on your computer is IEEE 802.11 compatible and supports
the same wireless standard as the NBG6716.
Make sure your computer (with a wireless adapter installed) is within the transmission range of the
NBG6716.
Check that both the NBG6716 and the wireless adapter on your computer are using the same
wireless and wireless security settings.
Make sure traffic between the WLAN and the LAN is not blocked by the firewall on the NBG6716.
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Make sure you allow the NBG6716 to be remotely accessed through the WLAN interface. Check
your remote management settings.
• See the chapter on Wireless LAN in the User’s Guide for more information.
I set up URL keyword blocking, but I can still access a website that should be blocked.
Make sure that you select the Enable URL Keyword Blocking check box in the Content Filtering
screen. Make sure that the keywords that you type are listed in the Keyword List.
If a keyword that is listed in the Keyword List is not blocked when it is found in a URL, customize
the keyword blocking using commands. See the Customizing Keyword Blocking URL Checking
section in the Content Filtering chapter.
I cannot access the Web Configurator after I switched to AP mode.
When you change from router mode to AP mode, your computer must have an IP address in the
range between “192.168.1.3” and “192.168.1.254”.
Refer to Appendix B on page 193 for instructions on how to change your computer’s IP address.
What factors may cause intermittent or unstabled wireless connection? How can I solve this
problem?
The following factors may cause interference:
• Obstacles: walls, ceilings, furniture, and so on.
• Building Materials: metal doors, aluminum studs.
• Electrical devices: microwaves, monitors, electric motors, cordless phones, and other wireless
devices.
To optimize the speed and quality of your wireless connection, you can:
• Move your wireless device closer to the AP if the signal strength is low.
• Reduce wireless interference that may be caused by other wireless networks or surrounding
wireless electronics such as cordless phones.
• Place the AP where there are minimum obstacles (such as walls and ceilings) between the AP and
the wireless client.
• Reduce the number of wireless clients connecting to the same AP simultaneously, or add
additional APs if necessary.
• Try closing some programs that use the Internet, especially peer-to-peer applications. If the
wireless client is sending or receiving a lot of information, it may have too many programs open
that use the Internet.
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• Position the antennas for best reception. If the AP is placed on a table or floor, point the antennas
upwards. If the AP is placed at a high position, point the antennas downwards. Try pointing the
antennas in different directions and check which provides the strongest signal to the wireless
clients.
24.7 USB Device Problems
I cannot access or see a USB device that is connected to the NBG6716.
Disconnect the problematic USB device, then reconnect it to the NBG6716.
Ensure that the USB device has power.
Check your cable connections.
Restart the NBG6716 by disconnecting the power and then reconnecting it.
If the USB device requires a special driver, install the driver from the installation disc that came
with the device. After driver installation, reconnect the USB device to the NBG6716 and try to
connect to it again with your computer.
If the problem persists, contact your vendor.
What kind of USB devices do the NBG6716 support?
It is strongly recommended to use version 2.0 or lower USB storage devices (such as memory
sticks, USB hard drives) and/or USB devices (such as USB printers). Other USB products are not
guaranteed to function properly with the NBG6716.
24.8 ZyXEL Share Center Utility Problems
I cannot access or see a USB device that is connected to the NBG6716.
182
Disconnect the problematic USB device, then reconnect it to the NBG6716.
Ensure that the USB device in question has power.
Check your cable connections.
Restart the NBG6716 by disconnecting the power and then reconnecting it.
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If the USB device requires a special driver, install the driver from the installation disc that came
with the device. After driver installation, reconnect the USB device to the NBG6716 and try to
connect to it again with your computer.
If the problem persists, contact your vendor.
I cannot install the ZyXEL Share Center Utility.
Make sure that the set up program is one required for your operating system.
Install the latest patches and updates for your operating system.
Check the zyxel.com download site for a newer version of the utility.
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A PPENDIX
Pop-up Windows, JavaScript and Java
Permissions
In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScript (enabled by default).
• Java permissions (enabled by default).
Note: The screens used below belong to Internet Explorer version 6, 7 and 8. Screens for
other Internet Explorer versions may vary.
Internet Explorer Pop-up Blockers
You may have to disable pop-up blocking to log into your device.
Either disable pop-up blocking (enabled by default in Windows XP SP (Service Pack) 2) or allow
pop-up blocking and create an exception for your device’s IP address.
Disable Pop-up Blockers
In Internet Explorer, select Tools, Pop-up Blocker and then select Turn Off Pop-up Blocker.
Figure 129 Pop-up Blocker
You can also check if pop-up blocking is disabled in the Pop-up Blocker section in the Privacy tab.
In Internet Explorer, select Tools, Internet Options, Privacy.
Clear the Block pop-ups check box in the Pop-up Blocker section of the screen. This disables any
web pop-up blockers you may have enabled.
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Appendix A Pop-up Windows, JavaScript and Java Permissions
Figure 130 Internet Options: Privacy
Click Apply to save this setting.
Enable Pop-up Blockers with Exceptions
Alternatively, if you only want to allow pop-up windows from your device, see the following steps.
In Internet Explorer, select Tools, Internet Options and then the Privacy tab.
Select Settings…to open the Pop-up Blocker Settings screen.
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Appendix A Pop-up Windows, JavaScript and Java Permissions
Figure 131 Internet Options: Privacy
Type the IP address of your device (the web page that you do not want to have blocked) with the
prefix “http://”. For example, http://192.168.167.1.
Click Add to move the IP address to the list of Allowed sites.
Figure 132 Pop-up Blocker Settings
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Click Close to return to the Privacy screen.
Click Apply to save this setting.
JavaScript
If pages of the web configurator do not display properly in Internet Explorer, check that JavaScript
are allowed.
In Internet Explorer, click Tools, Internet Options and then the Security tab.
Figure 133 Internet Options: Security
Click the Custom Level... button.
Scroll down to Scripting.
Under Active scripting make sure that Enable is selected (the default).
Under Scripting of Java applets make sure that Enable is selected (the default).
Click OK to close the window.
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Appendix A Pop-up Windows, JavaScript and Java Permissions
Figure 134 Security Settings - Java Scripting
Java Permissions
188
From Internet Explorer, click Tools, Internet Options and then the Security tab.
Click the Custom Level... button.
Scroll down to Microsoft VM.
Under Java permissions make sure that a safety level is selected.
Click OK to close the window.
NBG6716 User’s Guide
Appendix A Pop-up Windows, JavaScript and Java Permissions
Figure 135 Security Settings - Java
JAVA (Sun)
From Internet Explorer, click Tools, Internet Options and then the Advanced tab.
Make sure that Use Java 2 for
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