ooma TELO102 VOIP Basestation User Manual User Guide

ooma, Inc. VOIP Basestation User Guide

Contents

User Guide

Connect Ooma Telo to your integrated router Using the Ethernet cable a provided, connect the TO INTERNET port to any available Ethernet port on your integrated modem/router.Connect your computer to Ooma Telo (optional)If your computer is connected directly to your router, disconnect the end plugged into the router and plug it into the HOME NETWORK port. This allows Ooma to prioritize your phone calls.In-ServiceNot In-ServiceTransfer your numberIn most cases, you can port your existing phone number to Ooma for a nominal fee. If you plan to do so, it’s important to know the process typically takes 3-4 weeks and you must maintain your existing phone service until the port completes.To learn more, visit:www.ooma.com/portTMQuick Start GuideOoma Telo™ Package ContentsConnect Ooma Telo to your routerUnplug the Ethernet cable from your modem and plug it into the HOME NETWORK port. The other end of this cable should be connected to the “WAN” or “Internet” port on your router.Plug your phone into Ooma TeloUsing the phone cable b provided, connect your corded phone or cordless phone base station to the PHONE port of Ooma Telo.Connect Ooma Telo to your landline(required only with landline option)If during activation you selected to use Ooma with your landline, you MUST connect the WALL port to your phone jack. If your DSL and phone service are on the same incoming line, you must connect the WALL port to your phone jack through a DSL lter.Connect Ooma Telo to your modem Using the Ethernet cable a provided, connect the TO INTERNET port of Ooma Telo to the Ethernet port on your modem.Power up Plug the AC adapter c provided into the POWER port, then turn on your modem and router. The Ooma logo will start to blink red as it boots up. Within 60 seconds, the Ooma logo should turn blue. To conrm Ooma is working, pick up the phone and listen for the signature Ooma dialtone.EORKTOINTERNET WALLPHONEConnect Between Your Modem and Router (Recommended)Getting StartedInstalling Ooma™ is easy – most users are up and calling in less than 15 minutes. This guide will step you through the setup of Ooma Telo as well as the basics of using the Ooma service. Congratulations, You’re Done! What’s Next?Place your rst phone callUse the phone connected to Ooma Telo and dial just like you always have.Setup your voicemailPick up the phone connected to Ooma Telo and press the key. Follow the voice prompts.Check out My OomaGet the most out of your Ooma system by visiting: http://my.ooma.com You’ll be able to check your voicemail and call logs, congure your preferences, update your 911 address and more!bcaaSee completed setup on backsideConnect Behind Your Integrated Modem/RouterGo to Step 3Go to Step 4Go to Step 3Phone JackPower OutletCorded orCordless PhoneRouterModemComputerIntegrated Modem/RouterOption A: Separate modem and router: Installing the Ooma Telo betwen your modem and router will result in the best voice quality. This setup allows Ooma to prioritize your phone calls over other network trafc.Go To Option 2A Go To Option 2BGo to Step 1abcOoma Telo AC AdapterEthernet Cable Phone CableTelo™!Turn Off Network DevicesBefore continuing, we recommend that you turn off your modem and router.Begin by activating your Ooma Telo device online. Open a web browser to: http://www.ooma.com/activateSelect your phone number, register your 911 address and create your My Ooma account. At the end of the activation process, we recommend that you download a copy of the User Guide in case you need to refer to it during the installation process: www.ooma.com/userguideIdentify whether you have a standalone router (modem and router are two separate devices) or an integrated modem/ router (modem and router are combined into one device). Then select from the following two options:Activate OnlineOption B: Integrated modem/router: Installing the Ooma Telo behind your integrated modem/router will be very straightforward, but be aware that other network trafc can disrupt the quality of your phone calls. Step 1Step 2OR700-0108-100Connect Your NetworkOption 2AOption 2BOoma HD HandsetDid you know you can also use Ooma Telo with up to six wireless Ooma HD handsets? To learn more, check out the Ooma Usage Guide section on the back of this guide. Have a Question or Need Assistance?Here is where you can look for help:Frequently asked questions: www.ooma.com/faq Online knowledgebase: www.ooma.com/supportUser manuals: www.ooma.com/userguideCommunity forum: forums.ooma.comLive customer support: 1-888-711-OOMA (6662)Go to Step 2Connect Your PhoneStep 3Finish InstallationStep 4
Basic OperationMaking and receiving callsTo place a call, pick up a phone connected to the Ooma Telo and dial the phone number. To answer a call, pick-up the phone when it rings.Call-waitingSwitch to a second incoming call by pressing the Flash key on your telephone handset. The current call will be automatically put on hold.Blocking Caller-IDDisable your caller-ID on outgoing calls by dialing *67 before you dial out. Visit my.ooma.com to disable caller-ID for all calls. Completed Setup Diagrams Advanced Setup OptionsLine 1 & Line 2 Key A solid light shows your active call.Press the current line to put the call on hold. Press the other line to switch to the other call.Press both at the same time to create a 3-way conference call.Play Key Press to hear your voicemail messages. Key will blink when there are new messages. Forward Key Press to skip to the next message. Reverse Key Press to replay current message. Press twice to skip to the previous message. Stop KeyPress to stop playing messages.Trash Key Press to delete the current message during playback.Send-to-Voicemail Key Press to save the current message during playback.Press to transfer an active call to voicemail. Press-and-hold for three seconds to turn Do not Disturb on or off (a solid light indicates that all calls are sent directly to voicemail).Volume Adjustment Key Press to adjust the volume level. Brightness Adjustment Key Press to adjust the brightness level.Page KeyPress to locate your Ooma HD handset. Press-and-hold for three seconds to register a new Ooma HD handset.Quick ReferenceSolid Blue Ooma LogoIndicates your Ooma service is working. You will hear Ooma dialtone and all Ooma services are operational.Blinking Red Ooma LogoIndicates your Ooma service is not working. All services are unavailable. You will not hear any dialtone and will be unable to make or receive calls. If you’re using Ooma with a landline, you will hear regular dialtone and can make and receive calls using your landline. Calling charges may apply. White Ooma LogoIndicates Ooma device is not powered or that the brightness is turned down (check the brightness level). If there is no power, you will not hear any dialtone and will be unable to use your phone.ReverseStop ForwardPlayTrashSend-to-VoicemailOoma LogoBrightnessAdjustmentLine 1 and Line 2PageTroubleshooting or keys do not light upCheck that the device is properly powered and that the brightness is set at a viewable level. To adjust the brightness level, press the key. and are solidly lit upThe Ooma Telo is unable to register with the Ooma network. Verify that your Internet connection is working by connecting a computer to the HOME NETWORK port and browsing to a website such as: www.ooma.com and are solidly lit upThe Ooma Telo cannot get a network connection. Review the completed setup diagram and check that your network cables are plugged in correctly. The TO INTERNET port should show a green light. Reboot any network devices, such as modems and routers. and are solidly lit upA phone line is not detected. Check that the WALL port is plugged into a working phone jack. Applies only if you selected the option to use Ooma with a landline backup.Incoming calls do not ring your phoneWhen Do not Disturb is turned on, the key will be solid and all incoming calls will go directly to voicemail without ringing your phones. To turn off the feature, press-and-hold the key for three seconds. is blinking redCheck if your high-speed Internet connection is working by browsing to www.ooma.com from a computer. Make sure all network cables are plugged in snugly and that the TO INTERNET port shows a green light. Reboot the Ooma Telo device and any other network devices, such as modems and routers, by pulling out the power and plugging it back in. Wait a few minutes for everything to boot up.Note: If you are using Ooma with a landline backup, check that the WALL port is plugged into a working phone jack. You don’t hear Ooma dialtoneIf the Ooma logo is blue but you don’t hear dialtone, check that your phone is correctly plugged into the PHONE port. Voice sounds stuttery or constantly breaks upVoice quality is dependent on the consistency of your Internet connection. For best results, Ooma recommends that Ooma Telo be connected between the modem and router as shown in Completed Setup Diagrams Option A. This allows your phone calls to be intelligently prioritized over other network trafc. You can optimize how ooma prioritizes your network trafc by opening your web browser to http://setup.ooma.com. Note that this page can only be accessed from a computer connected directly to or behind the HOME NETWORK port of the Ooma Telo.Connecting a fax machineA standard phone splitter can be used to connect a phone and fax machine to the PHONE port of the Ooma Telo. When placing fax calls, you must dial *99 prior to dialing the destination fax number. Successful faxing mainly depends on the quality of your Internet connection. To learn more, visit: www.ooma.com/faxRelocating your Ooma Telo If you want to place your Ooma Telo in a more convenient location, you can use HomePlug (powerline) adapters. These devices can extend your broadband connection to any room using your electrical wiring. With HomePlug, you’ll be able to connect Ooma Telo anywhere in your home where you have a power outlet. To learn more, visit: www.ooma.com/homeplugDistributing dialtone to all phone jacksYou can use Ooma Telo to distribute dialtone to all phone jacks in your home, allowing you to use multiple phones with Ooma. This advanced setup requires disconnecting your home phone wiring from your telephone company before connecting it to Ooma Telo.To learn more, visit: www.ooma.com/homedistributionOoma Usage GuideCorded or Cordless Phone Power OutletModemRouterabc Advanced Features Making two calls at onceSimply press the line key or Flash key on your handset and you’ll get a new Ooma dialtone.Three-way conferencingWith calls on both lines, you can press the keys simultaneously to bridge both lines together. Call forwarding and Multi-RingAfraid to miss a call? Setup your Ooma system to forward calls to your cell phone. Choose to forward all calls, only when your Internet is down, or ring your home phone and cell phone at the same time. Set this up anytime at my.ooma.com.Blocking telemarketers Blacklists have been designed to help you lter out telemarketers and other unwanted callers. Visit my.ooma.com to start your personal blacklist.Choosing a virtual numberYour Ooma system supports multiple phone numbers. Add numbers from any calling area for a home ofce or to make it easy for friends and family in another state to reach you. Get started at my.ooma.com.Screening your callsListen in as your callers leave their voicemail. The message will be played through the speaker. Answer the phone if you decide you want to take the call. And much moreCheck out other Ooma Premier features at:www.ooma.com/premierVolumeAdjustmentPhone Jack (optional)Phone Ooma TeloOoma TeloOoma TeloPhoneSplitterHomePlug HomePlugPhone Phone FaxOoma Telo connected between your modem and routerOption AOption B Ooma Telo connected behind your integrated modem/routerCorded or Cordless Phone Power OutletComputerabcPhone Jack (optional)Integrated Modem/RouterModemOoma HD HandsetWith the Ooma HD handset, you’ll unlock the full power of Ooma Telo and enjoy:• Clear, interference-free conversations using DECT 6.0 digital technology• Twice the sound clarity with Ooma HD Voice when calling friends and family using Ooma Telo• Additional features only available on the handset such as the Instant Second Line™• Convenient access to other enhanced features right in your hand, including voicemail, call screening, ringtones, and more!To learn more, visit: www.ooma.com/handset© 2009 Ooma, Inc. Patent pending. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma Premier, Instant Second Line, Broadband Answering Machine, the sound of the Ooma dialtone, and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners. Ooma Premier™The features described below are bundled as part of Ooma Premier™. Your system comes with a free trial. To learn more, visit: www.ooma.com/premier. Enhanced VoicemailSetting upPick up your phone and press the key on the Ooma Telo. The system will walk you through setting up your PIN and recording a personal greeting.Playing messages at homeWhen you have new messages, the key will blink. Press the key to listen to your voicemail through the speaker. You can also listen to messages through your phone. Simply dial your own phone number and follow the voice prompts.Checking voicemail remotelyThere are three ways to check voicemail remotely:1 Phone: Dial your Ooma number. When the call rolls to voicemail, press the * key and enter your PIN. 2 Online: Listen to and manage your voicemail on the web at my.ooma.com.3 Email: Forward your voicemail as a MP3 le to your email or mobile phone. Set this up at my.ooma.com. Changing voicemail greetingsPick up the phone connected to Ooma Telo and press the key. From the main menu, select option 2: “Change your settings”. Then select option 2: “Change your personal greeting”.911 emergency callingWhen you dial 91 1 , your address will auto-matically be transmitted to rst responders (as long as your community is enabled for enhanced 911). For your safety, always keep your current address up-to-date at my.ooma.com.International and other calling servicesTo place an international call, dial 011 followed by the country code and phone number. Your prepaid balance will be announced before the call completes.Note: To make international calls and access other premium services such as 411, you must charge-up your prepaid account at my.ooma.com.

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