Contents
- 1. User Manual Warrenty
- 2. User Guide
User Guide
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| Mirror Download [FCC.gov] | |
| Document ID | 1427122 |
| Application ID | wcjMdrPV2GpSQ3nnU1+BkQ== |
| Document Description | User Guide |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 299.26kB (3740717 bits) |
| Date Submitted | 2011-03-07 00:00:00 |
| Date Available | 2011-03-07 00:00:00 |
| Creation Date | 2009-08-25 14:16:53 |
| Producing Software | Adobe PDF Library 8.0 |
| Document Lastmod | 2009-08-25 14:17:06 |
| Document Title | User Guide |
| Document Creator | Adobe InDesign CS3 (5.0.2) |
TM Ooma Telo™ Package Contents Quick Start Guide Ooma Telo Ethernet Cable Phone Cable AC Adapter Getting Started Have a Question or Need Assistance? Installing Ooma™ is easy – most users are up and calling in less than 15 minutes. This guide will step you through the setup of Ooma Telo as well as the basics of using the Ooma service. Here is where you can look for help: Frequently asked questions: www.ooma.com/faq Online knowledgebase: www.ooma.com/support User manuals: www.ooma.com/userguide Community forum: forums.ooma.com Live customer support: 1-888-711-OOMA (6662) Go to Step 1 700-0108-100 Step 1 Connect Your Phone Step 3 Activate Online Begin by activating your Ooma Telo device online. Open a web browser to: http://www.ooma.com/activate Select your phone number, register your 911 address and create your My Ooma account. At the end of the activation process, we recommend that you download a copy of the User Guide in case you need to refer to it during the installation process: www.ooma.com/userguide Go to Step 2 Step 2 Connect Your Network Turn Off Network Devices Before continuing, we recommend that you turn off your modem and router. Option A: Separate modem and router: Installing the Ooma Telo betwen your modem and router will result in the best voice quality. This setup allows Ooma to prioritize your phone calls over other network traffic. Go To Option 2A Option 2A Identify whether you have a standalone router (modem and router are two separate devices) or an integrated modem/ router (modem and router are combined into one device). Then select from the following two options: OR Option B: Integrated modem/router: Installing the Ooma Telo behind your integrated modem/router will be very straightforward, but be aware that other network traffic can disrupt the quality of your phone calls. Corded or Cordless Phone Ooma HD Handset Did you know you can also use Ooma Telo with up to six wireless Ooma HD handsets? To learn more, check out the Ooma Usage Guide section on the back of this guide. Plug your phone into Ooma Telo Using the phone cable b provided, connect your corded phone or cordless phone base station to the PHONE port of Ooma Telo. Go to Step 4 Go To Option 2B Connect Between Your Modem and Router (Recommended) Finish Installation Step 4 Power Outlet Modem Phone Jack ORK TO INTERNET PHONE WALL Not In-Service In-Service Router Connect Ooma Telo to your router Unplug the Ethernet cable from your modem and plug it into the HOME NETWORK port. The other end of this cable should be connected to the “WAN” or “Internet” port on your router. Connect Ooma Telo to your modem Using the Ethernet cable a provided, connect the TO INTERNET port of Ooma Telo to the Ethernet port on your modem. Go to Step 3 Option 2B Connect Behind Your Integrated Modem/Router Integrated Modem/Router Connect Ooma Telo to your landline (required only with landline option) If during activation you selected to use Ooma with your landline, you MUST connect the WALL port to your phone jack. If your DSL and phone service are on the same incoming line, you must connect the WALL port to your phone jack through a DSL filter. Power up Plug the AC adapter c provided into the POWER port, then turn on your modem and router. The Ooma logo will start to blink red as it boots up. Within 60 seconds, the Ooma logo should turn blue. To confirm Ooma is working, pick up the phone and listen for the signature Ooma dialtone. Congratulations, You’re Done! What’s Next? Place your first phone call Use the phone connected to Ooma Telo and dial just like you always have. Setup your voicemail Pick up the phone connected to Ooma Telo and press the key. Follow the voice prompts. Transfer your number In most cases, you can port your existing phone number to Ooma for a nominal fee. If you plan to do so, it’s important to know the process typically takes 3-4 weeks and you must maintain your existing phone service until the port completes. To learn more, visit: www.ooma.com/port Computer Connect your computer to Ooma Telo (optional) If your computer is connected directly to your router, disconnect the end plugged into the router and plug it into the HOME NETWORK port. This allows Ooma to prioritize your phone calls. Connect Ooma Telo to your integrated router Using the Ethernet cable a provided, connect the TO INTERNET port to any available Ethernet port on your integrated modem/router. Go to Step 3 Check out My Ooma Get the most out of your Ooma system by visiting: http://my.ooma.com You’ll be able to check your voicemail and call logs, configure your preferences, update your 911 address and more! See completed setup on backside Completed Setup Diagrams Option A Advanced Setup Options Ooma Telo connected between your modem and router Connecting a fax machine Ooma Telo A standard phone splitter can be used to connect a phone and fax machine to the PHONE port of the Ooma Telo. Phone Jack (optional) Power Outlet When placing fax calls, you must dial * 9 9 prior to dialing the destination fax number. Successful faxing mainly depends on the quality of your Internet connection. Phone Splitter Phone Fax To learn more, visit: www.ooma.com/fax Corded or Cordless Phone Relocating your Ooma Telo Ooma Telo HomePlug HomePlug Modem If you want to place your Ooma Telo in a more convenient location, you can use HomePlug (powerline) adapters. These devices can extend your broadband connection to any room using your electrical wiring. With HomePlug, you’ll be able to connect Ooma Telo anywhere in your home where you have a power outlet. Router To learn more, visit: www.ooma.com/homeplug Distributing dialtone to all phone jacks Modem You can use Ooma Telo to distribute dialtone to all phone jacks in your home, allowing you to use multiple phones with Ooma. Ooma Telo This advanced setup requires disconnecting your home phone wiring from your telephone company before connecting it to Ooma Telo. Phone To learn more, visit: www.ooma.com/homedistribution Option B Troubleshooting Ooma Telo connected behind your integrated modem/router or keys do not light up Check that the device is properly powered and that the brightness is set at a viewable level. To adjust the brightness level, press the key. Phone Jack (optional) Power Outlet and are solidly lit up The Ooma Telo is unable to register with the Ooma network. Verify that your Internet connection is working by connecting a computer to the HOME NETWORK port and browsing to a website such as: www.ooma.com Corded or Cordless Phone and are solidly lit up The Ooma Telo cannot get a network connection. Review the completed setup diagram and check that your network cables are plugged in correctly. The TO INTERNET port should show a green light. Reboot any network devices, such as modems and routers. Computer Integrated Modem/Router Ooma Usage Guide Making and receiving calls To place a call, pick up a phone connected to the Ooma Telo and dial the phone number. To answer a call, pick-up the phone when it rings. Call-waiting Switch to a second incoming call by pressing the Flash key on your telephone handset. The current call will be automatically put on hold. Blocking Caller-ID Disable your caller-ID on outgoing calls by dialing * 6 7 before you dial out. Visit my.ooma.com to disable caller-ID for all calls. and are solidly lit up A phone line is not detected. Check that the WALL port is plugged into a working phone jack. Applies only if you selected the option to use Ooma with a landline backup. Incoming calls do not ring your phone When Do not Disturb is turned on, the key will be solid and all incoming calls will go directly to voicemail without ringing your phones. To turn off the feature, press-and-hold the key for three seconds. Basic Operation is blinking red Check if your high-speed Internet connection is working by browsing to www.ooma.com from a computer. Make sure all network cables are plugged in snugly and that the TO INTERNET port shows a green light. Reboot the Ooma Telo device and any other network devices, such as modems and routers, by pulling out the power and plugging it back in. Wait a few minutes for everything to boot up. Note: If you are using Ooma with a landline backup, check that the WALL port is plugged into a working phone jack. You don’t hear Ooma dialtone If the Ooma logo is blue but you don’t hear dialtone, check that your phone is correctly plugged into the PHONE port. Voice sounds stuttery or constantly breaks up Voice quality is dependent on the consistency of your Internet connection. For best results, Ooma recommends that Ooma Telo be connected between the modem and router as shown in Completed Setup Diagrams Option A. This allows your phone calls to be intelligently prioritized over other network traffic. You can optimize how ooma prioritizes your network traffic by opening your web browser to http://setup.ooma.com. Note that this page can only be accessed from a computer connected directly to or behind the HOME NETWORK port of the Ooma Telo. Quick Reference 911 emergency calling When you dial 9 1 1 , your address will automatically be transmitted to first responders (as long as your community is enabled for enhanced 911). For your safety, always keep your current address up-to-date at my.ooma.com. International and other calling services To place an international call, dial 0 1 1 followed by the country code and phone number. Your prepaid balance will be announced before the call completes. Brightness Adjustment Volume Adjustment Page Ooma Logo Line 1 and Line 2 Note: To make international calls and access other premium services such as 411, you must charge-up your prepaid account at my.ooma.com. Trash Send-to-Voicemail Reverse Ooma Premier™ The features described below are bundled as part of Ooma Premier™. Your system comes with a free trial. To learn more, visit: www.ooma.com/premier. Enhanced Voicemail Setting up Pick up your phone and press the key on the Ooma Telo. The system will walk you through setting up your PIN and recording a personal greeting. Playing messages at home When you have new messages, the key will blink. Press the key to listen to your voicemail through the speaker. You can also listen to messages through your phone. Simply dial your own phone number and follow the voice prompts. Checking voicemail remotely There are three ways to check voicemail remotely: 1 Phone: Dial your Ooma number. When the call rolls to voicemail, press the * key and enter your PIN. 2 Online: Listen to and manage your voicemail on the web at my.ooma.com. Email: Forward your voicemail as a MP3 file to your email or mobile phone. Set this up at my.ooma.com. Changing voicemail greetings Pick up the phone connected to Ooma Telo and press the key. From the main menu, select option 2: “Change your settings”. Then select option 2: “Change your personal greeting”. Advanced Features Play Stop Forward Making two calls at once Simply press the line key or Flash key on your handset and you’ll get a new Ooma dialtone. Three-way conferencing With calls on both lines, you can press the simultaneously to bridge both lines together. keys Call forwarding and Multi-Ring Afraid to miss a call? Setup your Ooma system to forward calls to your cell phone. Choose to forward all calls, only when your Internet is down, or ring your home phone and cell phone at the same time. Set this up anytime at my.ooma.com. Blocking telemarketers Blacklists have been designed to help you filter out telemarketers and other unwanted callers. Visit my.ooma.com to start your personal blacklist. Choosing a virtual number Your Ooma system supports multiple phone numbers. Add numbers from any calling area for a home office or to make it easy for friends and family in another state to reach you. Get started at my.ooma.com. Screening your calls Listen in as your callers leave their voicemail. The message will be played through the speaker. Answer the phone if you decide you want to take the call. And much more Check out other Ooma Premier features at: www.ooma.com/premier Ooma HD Handset With the Ooma HD handset, you’ll unlock the full power of Ooma Telo and enjoy: • Clear, interference-free conversations using DECT 6.0 digital technology • Twice the sound clarity with Ooma HD Voice when calling friends and family using Ooma Telo • Additional features only available on the handset such as the Instant Second Line™ • Convenient access to other enhanced features right in your hand, including voicemail, call screening, ringtones, and more! To learn more, visit: www.ooma.com/handset Phone Line 1 & Line 2 Key A solid light shows your active call. Press the current line to put the call on hold. Press the other line to switch to the other call. Press both at the same time to create a 3-way conference call. Play Key Press to hear your voicemail messages. Trash Key Press to delete the current message during playback. Send-to-Voicemail Key Press to save the current message during playback. Press to transfer an active call to voicemail. Key will blink when there are new messages. Press-and-hold for three seconds to turn Do not Disturb on or off (a solid light indicates that all calls are sent directly to voicemail). Forward Key Press to skip to the next message. Volume Adjustment Key Press to adjust the volume level. Reverse Key Press to replay current message. Brightness Adjustment Key Press to adjust the brightness level. Press twice to skip to the previous message. Stop Key Press to stop playing messages. Page Key Press to locate your Ooma HD handset. Press-and-hold for three seconds to register a new Ooma HD handset. Solid Blue Ooma Logo Indicates your Ooma service is working. You will hear Ooma dialtone and all Ooma services are operational. Blinking Red Ooma Logo Indicates your Ooma service is not working. All services are unavailable. You will not hear any dialtone and will be unable to make or receive calls. If you’re using Ooma with a landline, you will hear regular dialtone and can make and receive calls using your landline. Calling charges may apply. White Ooma Logo Indicates Ooma device is not powered or that the brightness is turned down (check the brightness level). If there is no power, you will not hear any dialtone and will be unable to use your phone. © 2009 Ooma, Inc. Patent pending. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma Premier, Instant Second Line, Broadband Answering Machine, the sound of the Ooma dialtone, and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners.
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