zBoost ZB570-TRI-VLTE Model ZB570-V Signal Booster User Manual ZB570 Manual indd

zBoost, LLC Model ZB570-V Signal Booster ZB570 Manual indd

ZB570_Manual_Rev1

zBoost® TRIO Workspace ZB570 ManualzBoost® products have a 30-day money back guarantee when purchased directly from zBoost. If product is purchased from a reseller or third party, the purchaser is subject to the policies of the third party. 1 year manufacturer warranty. Warranty registration at www.zBoost.comv.0114Models:• ZB570A• ZB570V
zBoost® TRIO Workspace ZB570 Manual zBoost® TRIO Workspace ZB570 Manuali iiIndustry Canada RegulationsIC ID: 5544A-ZB570TRIVLT, 5544A-ZB570TRIALTThis Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.The term “IC:” before the radio certifi cation number only signifi es that Industry Canada technical specifi cations were met.RF Exposure: The manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device.Cet appareillage numérique de la classe [B] répond à toutes les exigences de l’interférence canadienne causant des règlements d’équipement. L’opération est sujette aux deux conditions suivantes: (1) ce dispositif peut ne pas causer l’interférence nocive, et (2) ce dispositif doit accepter n’importe quelle interférence reçue, y compris l’interférence qui peut causer l’opération peu désirée.Le fabricant nominale de la puissance de sortie de ce matériel est simple transporteur. Pour les situations lorsque plusieurs signauxporteurs sont présents, l’évaluation devrait être réduite de 3.5 dB, en particulier lorsque le signal de sortie est ré-émise et peut provoquer des interférences adjacentes à la bande utilisateurs. Ce pouvoir est de la réduction par le biais de la sortie d’alimentation ou la réduction de gain et non par un atténuateur à la sortie du dispositif. Please note: This unit has been approved for use in Canada under RSS 131, however, consent for the use of this device to improve cellular or PCS coverage, must be obtained through your cellular or PCS provider, prior to placing the unit in operation. Please refer to the Industry Canada document CPC 2-1-05, Section 6.1 available or viewable at: http://www.ic.gc.ca/epic/site/smt-gst.nsf/en/sf08942e.htmlCopyright NoticeThis manual is copyrighted. All rights reserved. This manual, whole or in part, may not be copied, photocopied, reproduced, translated or reduced to any electronic medium or machine readable form for distribution. This manual whole or in part, may not be modifi ed without prior consent, in writing, from zBoost.Copyright © 2014 by zBoost.TrademarksWireless Extenders, Wi-Ex, the Wi-Ex logo, zBoost, the zBoost logo and Extending Cell Zones are registered trademarks of zBoost.FCC RequirementsThis is a CONSUMER Device.  BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. AT&T, Sprint, T-Mobile, Verizon and 90 additional carriers have already given consent for all consumers to use this device. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.You MUST operate this device with approved antennas and cables as specifi ed by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person.You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.FCC contact information: www.fcc.gov/signal-boosters/registration FCC InformationFCC ID: SO4ZB570-TRI-VLTE, SO4ZB570-TRI-ALTE Warning: Changes or modifi cations to this device not expressly approved by zBoost could void the user’s authority to operate the equipment.Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:•  Reorient or relocate the receiving antenna•  Increase the separation between the equipment and receiver•  Connect the equipment to an outlet on a circuit different from that to which the receiver is connected•  Consult the dealer or an experienced radio/TV technician for helpThis equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. In accordance with FCC requirements of human exposure to radiofrequency fi elds, the radiating element (antenna) shall be installed such that a minimum separation distance of 20cm (8in) is maintained from all persons. Additionally, the device must not be used above 10 m above ground.  WarningAny product modifi cations that use unauthorized antennas, cables, and/or coupling devices is no longer FCC compliant and will void the product warranty.About zBoost® zBoost, the leader in cell phone signal boosters, manufactures an award-winning line of cell phone signal boosters that enhance the performance of your cell phone, smartphone and wireless data card.Uses patented technologies and protects the carrier networks.1-year manufacturer warranty – register your product at www.zBoost.com.
zBoost® TRIO Workspace ZB570 Manual zBoost® TRIO Workspace ZB570 Manualiii ivPackage Contents⑦③④⑤⑥Before you begin, make sure all of the following parts came with your zBoost TRIO Workspace.Literature Contents: ① Setup overview Product Contents:②  zBoost Base Unit③  Indoor Antenna④  Power Supply⑤  RG-6 Coax Cable (50 ft.)⑥  Signal Antenna⑦  Signal Antenna Short and Long Suction   Cup AttachmentsSafety GuidelinesIn accordance with FCC requirements of human exposure to radiofrequency fi elds, the radiating element (antenna) shall be positioned such that a minimum separation distance of 8 inches (20cm) is maintained between the radiating element and the user and/or general population.Limited LiabilityIn no event shall zBoost be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the set up of, use of, inability to use, or performance of the information, services, products, and materials available from this manual. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty last, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.For full warranty guidelines, see page 11.②SETUP OVERVIEW①Safety and Product Warranty Information②
zBoost® TRIO Workspace ZB570 Manual zBoost® TRIO Workspace ZB570 Manualv 1 Optional Accessories Table of ContentsFCC Requirements .................................................................................................................................iFCC Information ......................................................................................................................................iIndustry Canada Regulations .................................................................................................................iiCopyright Notice ....................................................................................................................................iiTrademarks ............................................................................................................................................iiSafety Guidelines ..................................................................................................................................iiiLimited Liability ..................................................................................................................................... iiiSafety and Product Warranty Information ........................................................................................... iiiPackage Contents .................................................................................................................................. ivOptional Accessories .............................................................................................................................. vTable of Contents .................................................................................................................................... 1Overview................................................................................................................................................... 2Why Indoor Signals Can Be Weak ........................................................................................................ 2Preparing to Set Up Your zBoost Product ............................................................................................ 3Check for Signal Strength ..................................................................................................................... 3Setting Up Your zBoost Signal Booster ................................................................................................ 4FIRST:  Place the Signal Antenna on the interior of a window located in the area of best signal ......... 4SECOND: Place the zBoost Base Unit where you want to create a Cell Zone™ ................................. 5THIRD: Run the provided coaxial cable between the Base Unit and Signal Antenna .......................... 5FOURTH: Connect zBoost Base Unit to the provided power supply and plug into a power outlet ....... 6Improving Your Coverage Area .............................................................................................................. 6zBoost Base Unit Light Indicators ......................................................................................................... 8Technical Specifi cations ......................................................................................................................... 9Frequently Asked Questions ................................................................................................................ 10Warranty Information .............................................................................................................................11The following accessories are authorized for this zBoost product. Please see our website for a complete selection. To order, call 1-800-871-1612, or visit,  www.zBoost.com.* The FCC requires that this panel antenna has a minimum horizontal separation of 6 feet (2 meters) from other CMRS (commercial mobile radio service) devices.Broadcast Antennas - IndoorCANT-0039 Indoor Broadcast Antenna, Omni Whip Direct to Booster, Black, Wideband, LTE-CEL-AWS-PCS (1 dBi)CANT-0045* Indoor Broadcast Antenna, Wideband Directional Panel, LTE-CEL-AWS-PCS (8 / 7.5 dBi)YX052 Indoor Broadcast Antenna, Wideband Omnidirectional Ceiling Mount, LTE-CEL-AWS-PCS (1 / 2 dBi)External Antennas - OutdoorCANT-0040 Outdoor External Antenna, Wideband Omni Directional, LTE-CEL-AWS-PCS  (3 / 5 dBi)CANT-0042 Outdoor External Antenna, Wideband Directional Log Periodic, LTE-CEL-AWS-PCS (10 / 12 dBi)CANT-0043 Window-Mount External Antenna, Wideband Directional Panel, LTE-CEL-AWS-PCS (6 / 7 dBi)Coax Cable - To be used in addition to the cable included in your kitYX030-0W8 8 Inch Window Entry Cable with F-Female ConnectorsYX030-15W 15 Foot RG-6 Coaxial Extension Cable with F-Male ConnectorsYX030-35W 35 Foot RG-6 Coaxial Extension Cable with F-Male ConnectorsYX030-50W 50 Foot RG-6 Coaxial Cable with F-Male ConnectorsYX031-100W 100 Foot Low Loss RG-11 Coaxial Cable with F-Male ConnectorsAccessoriesYX012 Outdoor External Antenna Grounding Kit
zBoost® TRIO Workspace ZB570 Manual zBoost® TRIO Workspace ZB570 Manual2 3Preparing to Set Up Your zBoost ProductCheck for Signal StrengthBefore placing the unit in your home, make sure that you have reliable signal and fast/reliable data speeds outside your home, in the attic, at roof level or wherever you plan to place the Signal Antenna. zBoost can only bring signal into your home when it reaches the Signal Antenna. If there is no signal, zBoost will not work for you.If a weak signal is available at ground level, check the signal strength in your attic or at roof level location where the signal will likely be stronger and where the Signal Antenna can be placed for best performance.If you have reliable, fast data speeds outside your home, then zBoost can bring the signal into your home.  If only one signal bar is displayed on your cell phone outside, indoor coverage will be limited to one small room. We recommend placing the Signal Antenna outside and/or purchasing a zBoost upgrade Signal Antenna for increased coverage (see page v).       NoteCell phone signal bars are approximate and vary from phone to phone. The number of bars can fl uctuate widely, depending on the location of the phone, the position or angle of the phone, weather, etc. Most cell phone signal meters update every 6 to 10 seconds. An increase of only one bar typically indicates a 4x to 10x signal increase.OverviewThank you for choosing zBoost! You will now be able to use your cell phone INSIDE your home. Gone are the days when you had to go to the window upstairs or walk outside to use your cell phone. Like a skylight that brings sunlight into your home, zBoost TRIO transports and amplifi es the outdoor 2G/3G and 4G data signal into your home.Why Indoor Signals Can Be WeakThere are several obstacles that can contribute to the poor reception you receive in your home:1.  Location of the Cell Phone Tower in Relation to Your HomeWhile cell phone providers have tried to place cell phone towers to provide the best overall coverage, local ordinances and terrain features can impose restrictions on where these towers can be placed, thus, limiting the signal strength available at your location.2.  Obstructions Caused by Buildings, Terrain and TreesCell phone signals can be completely blocked or refl ected by buildings, walls, trees, hills and other terrain features resulting in low signal strength.3. Energy Effi cient WindowsEnergy effi cient windows contain a metal fi lm that can affect signal penetration into the house.
zBoost® TRIO Workspace ZB570 Manual zBoost® TRIO Workspace ZB570 Manual4 5KITCHEN PAT I OMASTERBEDROOMBEDROOM Setting Up Your zBoost Signal BoosterThe Metro Workspace boosts signal up to 1,500 square feet, making it perfect for apartments, condos and lofts. No outside antenna placement is required. Boost voice and data transmission and improve call clarity in 4 easy steps:FIRST:  Place the Signal Antenna on the interior of a window located in the area of best signalDetermine the location that provides the strongest signal using the signal strength indicator on your cell phone. Find the location on the window that provides the most bars of signal strength. Before proceeding, make sure that the intended surface is clean and clear of any dust. Then choose the suction cup attachments appropriate for your setting (short or long), fasten to the Signal Antenna, and secure to your window.Note: Energy-effi cient windows will likely block signal from reaching the Signal Antenna. In this case, it is necessary to move the Signal Antenna away from this window to another location. You may also upgrade to an outdoor rated antenna (part # cant-0042) if mounting an antenna outside is possible.   In order to capture the strongest signal, you may do one or all of the following:1.  Move the antenna around the window – higher is usually better.2.  Use the long suction cup attachments provided, in order to create a greater angle in which to capture the signal. The suctions cups must be vertical on the window (as pictured, with cable at the bottom – not on the side). Avoid draping the coax near the antenna.3.  Keep the Signal Antenna 2 feet from any metal. SECOND: Place the zBoost Base Unit where you want to create a Cell Zone™Connect the Indoor Antenna and coax to the Base Unit and place it where you need signal. For the widest possible signal area, it is recommended that you position the Base Unit near the middle of a room or mount it on an interior wall. This Base Unit uses an omni-directional antenna that delivers signal in a circular pattern around the antenna. The zBoost TRIO Workspace does not require vertical separation; however, the Signal Antenna and Indoor Antenna should have at least 15 feet of horizontal separation. Increasing separation of the 2 antennas will optimize zBoost performance. For best results, keep the Base Unit off the fl oor and at least 2 feet away from other cords, metal objects or other wireless devices such as wireless routers or wireless access points. The zBoost TRIO Workspace performs best when there are no obstructions between the zBoost Base Unit and your mobile device.THIRD: Run the provided coaxial cable between the Base Unit and Signal AntennaUse the provided RG-6 coaxial cable to connect the Signal Antenna and the Base Unit. Coaxial connections can loosen when the cable is moved. Be sure the connections stay hand-tight. Should you need additional cable length, 15 foot extensions (Part #: YX030-15w) are available at www.zBoost.com. zBoost Base UnitPower SupplyIndoor AntennaCoaxial CableBase Unit Bracket zBoost Base Unit Assembly NoteAvoid placing the Signal Antenna near metal such as wiring, things likely in/near a window (e.g. window edge frame, A/C unit, metal siding, etc..zBoost Base UnitPower SupplySuction Cup AttachmentsIndoorAntennaCoaxial CableSignal Antenna15 ft.separation
zBoost® TRIO Workspace ZB570 Manual zBoost® TRIO Workspace ZB570 Manual6 7 NoteCell phone signal bars are approximate and vary from phone to phone. The number of bars can fl uctuate widely, depending on the location of the phone, the position or angle of the phone, weather, etc. Most cell phone signal meters update every 6 to 10 seconds. An increase of only one bar typically indicates a 4x to 10x signal increase. Signal AntennaCoax CableBase UnitIndoor AntennaPower SupplyThe total cable length should not exceed 65 feet. A longer cable is helpful only if it allows you to place the Signal Antenna in a location where you measure stronger signal.FOURTH: Connect the zBoost Base Unit to the provided power supply and plug into a power outletUpon initial power up, the LED will cycle RED, GREEN and ORANGE for 30 seconds.  After 30 seconds, a series of GREEN fl ashes will indicate the quality of your setup. Following this, a solid GREEN light indicates normal conditions. If it is not solid GREEN, follow the instructions in the Base Unit LED Indicators section. Adjustments may be needed to optimize performance. If you fi nd the increased signal coverage is acceptable, however, no additional adjustments are needed. See “zBoost Base Unit Light Indicators” on page 8) for more information.NOTE: The Base Unit can be plugged into a standard 2 or 3 prong 110 VAC receptacle using the Included power supply. The power supply consumes less than 10W (less than 0.2A AC). For more information on power consumption, see “Technical Specifi cations” on page 9.Confi rm That Your zBoost is Working ProperlyWhen your zBoost system is in place and fully connected, you should walk throughout the room and see that you are able to reliably place calls.Remember, coverage varies based on outdoor signal level, home construction, and antenna placement. Coverage in adjoining rooms will be reduced due to walls or ceiling/fl oors.Should you desire to improve coverage, you may:•  Move the Base Unit and/or adjust the angle of the Indoor Antenna.•  Move the antenna around the window – higher is usually better.•  Move the Base Unit farther from the Signal Antenna or around a wall.Improving Your Coverage Area
zBoost® TRIO Workspace ZB570 Manual zBoost® TRIO Workspace ZB570 Manual8 9 Technical Specifi cationsThis product is covered by patent US 7,706,744.  Other U.S. and foreign patents pending.Product Specifi cations for zBoost TRIO Workspace ZB570VVerizon LTE  PCS CELFrequency Uplink: 776—787 MHz  Downlink: 746—757 MHzUplink: 1850—1910 MHz  Downlink: 1930—1990 MHzUplink: 824—849 MHz  Downlink: 869—894 MHzBand supported 13 A, D, B, E, F, C A, B, A’, B’System gain 58 dB 64 dB 58 dBOutput power 3 dBm 4 dBm 3 dBmNetworks LTE (Verizon) CDMA, GSM, GPRS, EDGE, EVDO, 1xRTT, UMTS, HSPA, 3GGeneral Specifi cationsPower Consumption 3W standby; 7W max signal - 2.5A MaxWall Supply Input ; Voltage 100-240VAC, 50-60 Hz; 5.0VDCInput and Output Impedance TNC Connector: 50 Ohm; F Connector: 75 OhmSystem Certifi cations FCC Parts 15 & 20, Industry CanadaBase Unit Size and Weight 5” x 7” x 1.25” – 9 oz.Operating Conditions  Indoor Use Only (40° - 105° F)Coverage (open areas) Desk area - Up to 1,500 sq. ft.Product Specifi cations for zBoost TRIO Workspace ZB570AAT&T LTE PCS CELFrequency Uplink: 704—716 MHzDownlink: 734—746 MHzUplink: 1850—1910 MHz  Downlink: 1930—1990 MHzUplink: 824—849 MHz  Downlink: 869—894 MHzBand supported 17 A, D, B, E, F, C A, B, A’, B’System gain 58 dB 64 dB 58 dBOutput power 3 dBm 4 dBm 3 dBmNetworks LTE (AT&T) CDMA, GSM, GPRS, EDGE, EVDO, 1xRTT, UMTS, HSPA, 3GGeneral Specifi cationsPower Consumption  3W standby; 7W max signal - 2.5A MaxWall Supply Input ; Voltage 100-240VAC, 50-60 Hz; 5.0VDCInput and Output Impedance TNC Connector: 50 Ohm; F Connector: 75 OhmSystem Certifi cations FCC Parts 15 & 20, Industry CanadaBase Unit Size and Weight 5” x 7” x 1.25” – 9 oz.Operating Conditions  Indoor Use Only (40° - 105° F)Coverage (open areas) Desk area - Up to 1,500 sq. ft.The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device. zBoost Base Unit Light IndicatorsDuring Initial Power UpLight Mode Status SolutionCycle RED, GREEN, ORANGESystem is powering up. Please allow up to 30 seconds.N/AFlashing GREENBASE UNIT will fl ash GREEN once for every 2 dB less than optimal system gain. Three  fl ashes or less indicates the  system will still operate properly.1.  Unplug the BASE UNIT power supply. 2.  Relocate the SIGNAL ANTENNA to pick up the strongest signal from your wireless carrier. 3.  Move the SIGNAL ANTENNA as far away from the INDOOR ANTENNA as possible, with at least 15 ft. of horizontal separation.4.  Plug the BASE UNIT power supply back in.5.  Wait 30 secs. for the BASE UNIT to power cycle on.Solution #1After Initial Power UpLight Mode Status SolutionSOLID GREENzBoost is ready. N/AFlashing GREENzBoost is in use. N/ASOLID ORANGESIGNAL ANTENNA and INDOOR ANTENNA are too close together. 1.  Unplug the BASE UNIT power supply. 2.  Move the SIGNAL ANTENNA as far away from the INDOOR ANTENNA as possible, with at least 15  ft. of horizontal separation.3.  Plug the BASE UNIT power supply back in.4.  Wait 30 secs. for the BASE UNIT to power cycle on.Solution #2SOLID RED Signal from the carrier’s cell tower is too strong for the BASE UNIT to operate properly. 1.  Unplug the BASE UNIT power supply. 2.  Relocate the SIGNAL ANTENNA to another spot. 3.  If you have a directional antenna re-aim it to reduce carrier signal strength.4.  Plug the BASE UNIT power supply back in.5.  Wait 30 secs. for the BASE UNIT to power cycle on.Solution #3Flashing REDExcessive electronic noise in the system – the BASE UNIT will not operate.^ Refer to Solution #2
zBoost® TRIO Workspace ZB570 Manual zBoost® TRIO Workspace ZB570 Manual10 11Limited 1 Year Manufacturer WarrantyWarranty Registration at www.zBoost.comzBoost warrants every zBoost product to be free from defects in material and workmanship under normal use for the warranty period of one year. Who Is Covered?You must have proof of purchase to receive warranty service. A sales receipt or other documentation showing the product purchased and the purchase date is considered proof of purchase. This limited warranty extends only to the original consumer purchaser or any person receiving the product as a gift from the original consumer purchaser and to no other purchaser or transferee. What is Covered?Warranty coverage begins the day you purchase the product. For one year from the original date, the zBoost Cell Phone Signal Booster will be repaired or replaced with a new, repaired, refurbished or comparable product (whichever is deemed necessary by zBoost) if it becomes defective or inoperative. The exchange will be made without charge to you for parts and labor. You will be responsible for the cost of shipping to the location designated by zBoost. All products, including replacement products, are covered only for the original warranty period. When the warranty on the original product expires, the warranty on the replacement product also expires.What is Excluded? Your warranty does NOT cover:•  Labor charges for set up of the unit.•  Product replacement because of misuse, accident, lightning damage, unauthorized repair or other cause not within the control of zBoost.•  Incidental or consequential damages resulting from the product. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you.• Any modifi cations or other changes to the product, including but not limited to software or hardware modifi cations in any way other than as expressly authorized by zBoost  will void this limited warranty.•  Product that has been modifi ed or adapted to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifi cations. Warranty InformationFrequently Asked QuestionsWhat can I expect my cell phone signal range and strength to be inside my home?The closer you are to the base, the stronger the signal. This will vary with different conditions. Some of the conditions that will affect the improved data coverage area are signal strength outdoors, the type of building materials in the home, the placement of the unit and the antenna’s proximity to cellular towers.You can expect that your indoor coverage will be improved. You will experience faster, more reliable data where you didn’t before. The degree of improvement will depend upon many factors. The intent of zBoost products are to bring outside coverage inside. Just as the signal bars move up and down when outside, the boosted signal will fl uctuate in a similar fashion. Is a cellular phone signal booster the same as a wireless router; will it help my WiFi signal? The zBoost unit will not help your WiFi service. The WiFi in your home operates on a different frequency.Why isn’t my cell phone indicating more signal with more bars?You may not always observe more bars on your signal meter because of the signal spreading out from the antenna. If your phone has a dB meter, 3 dB is a signifi cant increase of 2x, 6 dB is 4x, and 10 dB is 10x. On a four bar phone, one "bar" equals about 10 dB.  The increase in signal you will see depends upon:•  The level of signal at the Signal Antenna (outdoor)•  The care of the antenna placement (two feet away from metal, adequate antenna separation [15 horizontal feet of separation is recommended])•  The signal already present inside (related to building losses)•  The distance of your phone/device from the Base Unit (signal spreads or diminishes rapidly with distance.)There are usually several mobile devices in use at one time in my home, will your product boost all of our signals simultaneously?The zBoost TRIO Workspace is designed to cover multiple signals simultaneously and will allow multiple users to operate at the same time.Does the zBoost work if you have no bars?No, if no signal is present outdoors zBoost products will not work for you. Also, keep in mind if your best signal is 1 bar at the Signal Antenna, your coverage will be limited to a small room. You could improve that with an upgraded antenna (See page v).
zBoost® TRIO Workspace ZB570 Manual zBoost® TRIO Workspace ZB570 Manual12 13Make sure you keep…Please keep your sales receipt or other document showing proof of purchase. Also, keep the original box and packing material in case you need to return your product.Before requesting repair service…Make sure you have at least 15 feet of horizontal separation between Signal Antenna and Base Unit and that the Signal Antenna is at least 3 feet above metal.If red light is on, system is receiving signals from either the mobile device or the base station transceiver which are too strong for proper operation. Please unplug your system. Re-orient your Signal Antenna and/or Base Unit to reduce the excessive signal source. Plug your system back in. If still solid red, call customer support 1-800-871-1612.To get warranty service…Warranty service will be provided by zBoost. If you believe you need service for your unit, contact zBoost at 1-800-871-1612 or support@zBoost.com. A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or exchanged, you will receive a return merchandise authorization (RMA) number. The representative will give you complete shipping details. Do not return products to zBoost without a Return Authorization Number (RMA).To get out of warranty service…To obtain out of warranty service, contact zBoost at 1-800-871-1612 or support@zBoost.com for information on the possibility of any costs for repair or replacement of out-of-warranty products.ReminderRecord the model and serial number found on the product below:Model #:  ___________________________________Serial #:  ___________________________________Purchase Date:  _____________________________

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