zBoost ZB570-TRI-VLTE Model ZB570-V Signal Booster User Manual ZB570 Manual indd

zBoost, LLC Model ZB570-V Signal Booster ZB570 Manual indd

ZB570_Manual_Rev1

zBoost® TRIO Workspace
ZB570 Manual
zBoost® products have a 30-day money back guarantee when purchased directly from
zBoost. If product is purchased from a reseller or third party, the purchaser is subject to the
policies of the third party.
1 year manufacturer warranty. Warranty registration at www.zBoost.com
v.0114
Models:
• ZB570A
• ZB570V
zBoost® TRIO Workspace ZB570 Manual zBoost® TRIO Workspace ZB570 Manual
i ii
Industry Canada Regulations
IC ID: 5544A-ZB570TRIVLT, 5544A-ZB570TRIALT
This Class B digital apparatus meets all requirements of the Canadian Interference Causing
Equipment Regulations. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
The term “IC:” before the radio certifi cation number only signifi es that Industry Canada technical
specifi cations were met.
RF Exposure: The manufacturer’s rated output power of this equipment is for single carrier
operation. For situations when multiple carrier signals are present, the rating would have to be
reduced by 3.5 dB, especially where the output is re-radiated and can cause interference to
adjacent band users. This power reduction is to be by means of input power or gain reduction and
not by an attenuator at the output of the device.
Cet appareillage numérique de la classe [B] répond à toutes les exigences de l’interférence
canadienne causant des règlements d’équipement. L’opération est sujette aux deux conditions
suivantes: (1) ce dispositif peut ne pas causer l’interférence nocive, et (2) ce dispositif doit accepter
n’importe quelle interférence reçue, y compris l’interférence qui peut causer l’opération peu désirée.
Le fabricant nominale de la puissance de sortie de ce matériel est simple transporteur. Pour les
situations lorsque plusieurs signauxporteurs sont présents, l’évaluation devrait être réduite de
3.5 dB, en particulier lorsque le signal de sortie est ré-émise et peut provoquer des interférences
adjacentes à la bande utilisateurs. Ce pouvoir est de la réduction par le biais de la sortie
d’alimentation ou la réduction de gain et non par un atténuateur à la sortie du dispositif.
Please note: This unit has been approved for use in Canada under RSS 131, however, consent
for the use of this device to improve cellular or PCS coverage, must be obtained through your
cellular or PCS provider, prior to placing the unit in operation. Please refer to the Industry Canada
document CPC 2-1-05, Section 6.1 available or viewable at:
http://www.ic.gc.ca/epic/site/smt-gst.nsf/en/sf08942e.html
Copyright Notice
This manual is copyrighted. All rights reserved. This manual, whole or in part, may not be copied,
photocopied, reproduced, translated or reduced to any electronic medium or machine readable
form for distribution. This manual whole or in part, may not be modifi ed without prior consent, in
writing, from zBoost.
Copyright © 2014 by zBoost.
Trademarks
Wireless Extenders, Wi-Ex, the Wi-Ex logo, zBoost, the zBoost logo and Extending Cell Zones are
registered trademarks of zBoost.
FCC Requirements
This is a CONSUMER Device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your
provider’s consent. Most wireless providers consent to the use of signal boosters. AT&T, Sprint,
T-Mobile, Verizon and 90 additional carriers have already given consent for all consumers to use this
device. Some providers may not consent to the use of this device on their network. If you are unsure,
contact your provider.
You MUST operate this device with approved antennas and cables as specifi ed by the manufacturer.
Antennas MUST be installed at least 20 cm (8 inches) from any person.
You MUST cease operating this device immediately if requested by the FCC or a licensed wireless
service provider.
WARNING. E911 location information may not be provided or may be inaccurate for calls served by
using this device.
FCC contact information: www.fcc.gov/signal-boosters/registration
FCC Information
FCC ID: SO4ZB570-TRI-VLTE, SO4ZB570-TRI-ALTE
Warning: Changes or modifi cations to this device not expressly approved by zBoost could void the
user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If the equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected
• Consult the dealer or an experienced radio/TV technician for help
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter. In accordance with FCC requirements of human exposure to radiofrequency
fi elds, the radiating element (antenna) shall be installed such that a minimum separation distance
of 20cm (8in) is maintained from all persons. Additionally, the device must not be used above 10 m
above ground.
Warning
Any product modifi cations that use unauthorized
antennas, cables, and/or coupling devices is no longer
FCC compliant and will void the product warranty.
About zBoost®
zBoost, the leader in cell phone signal boosters, manufactures an award-winning line of cell
phone signal boosters that enhance the performance of your cell phone, smartphone and
wireless data card.
Uses patented technologies and protects the carrier networks.
1-year manufacturer warranty – register your product at www.zBoost.com.
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Package Contents
⑦
③
④
⑤
⑥
Before you begin, make sure all of the following parts came with your zBoost TRIO Workspace.
Literature Contents:
① Setup overview
Product Contents:
② zBoost Base Unit
③ Indoor Antenna
④ Power Supply
⑤ RG-6 Coax Cable (50 ft.)
⑥ Signal Antenna
⑦ Signal Antenna Short and Long Suction
Cup Attachments
Safety Guidelines
In accordance with FCC requirements of human exposure to radiofrequency fi elds, the radiating
element (antenna) shall be positioned such that a minimum separation distance of 8 inches (20cm)
is maintained between the radiating element and the user and/or general population.
Limited Liability
In no event shall zBoost be liable for any direct, indirect, special, punitive, incidental, exemplary
or consequential damages, or any damages, whether in an action under contract, negligence,
or any other theory, arising out of or in connection with the set up of, use of, inability to use, or
performance of the information, services, products, and materials available from this manual.
These limitations shall apply notwithstanding any failure of essential purpose of any limited
remedy. Because some jurisdictions do not allow limitations on how long an implied warranty
last, or the exclusion or limitation of liability for consequential or incidental damages, the above
limitations may not apply to you.
For full warranty guidelines, see page 11.
②
SETUP OVERVIEW
①
Safety and Product Warranty Information
②
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Optional Accessories Table of Contents
FCC Requirements .................................................................................................................................i
FCC Information ......................................................................................................................................i
Industry Canada Regulations .................................................................................................................ii
Copyright Notice ....................................................................................................................................ii
Trademarks ............................................................................................................................................ii
Safety Guidelines ..................................................................................................................................iii
Limited Liability ..................................................................................................................................... iii
Safety and Product Warranty Information ........................................................................................... iii
Package Contents .................................................................................................................................. iv
Optional Accessories .............................................................................................................................. v
Table of Contents .................................................................................................................................... 1
Overview................................................................................................................................................... 2
Why Indoor Signals Can Be Weak ........................................................................................................ 2
Preparing to Set Up Your zBoost Product ............................................................................................ 3
Check for Signal Strength ..................................................................................................................... 3
Setting Up Your zBoost Signal Booster ................................................................................................ 4
FIRST: Place the Signal Antenna on the interior of a window located in the area of best signal ......... 4
SECOND: Place the zBoost Base Unit where you want to create a Cell Zone™ ................................. 5
THIRD: Run the provided coaxial cable between the Base Unit and Signal Antenna .......................... 5
FOURTH: Connect zBoost Base Unit to the provided power supply and plug into a power outlet ....... 6
Improving Your Coverage Area .............................................................................................................. 6
zBoost Base Unit Light Indicators ......................................................................................................... 8
Technical Specifi cations ......................................................................................................................... 9
Frequently Asked Questions ................................................................................................................ 10
Warranty Information .............................................................................................................................11
The following accessories are authorized for this zBoost product. Please see our website for a
complete selection. To order, call 1-800-871-1612, or visit, www.zBoost.com.
* The FCC requires that this panel antenna has a minimum horizontal separation of 6 feet (2 meters)
from other CMRS (commercial mobile radio service) devices.
Broadcast Antennas - Indoor
CANT-0039 Indoor Broadcast Antenna, Omni Whip Direct to Booster, Black, Wideband, LTE-
CEL-AWS-PCS (1 dBi)
CANT-0045* Indoor Broadcast Antenna, Wideband Directional Panel, LTE-CEL-AWS-PCS
(8 / 7.5 dBi)
YX052 Indoor Broadcast Antenna, Wideband Omnidirectional Ceiling Mount, LTE-CEL-
AWS-PCS (1 / 2 dBi)
External Antennas - Outdoor
CANT-0040 Outdoor External Antenna, Wideband Omni Directional, LTE-CEL-AWS-PCS
(3 / 5 dBi)
CANT-0042 Outdoor External Antenna, Wideband Directional Log Periodic, LTE-CEL-AWS-PCS
(10 / 12 dBi)
CANT-0043 Window-Mount External Antenna, Wideband Directional Panel, LTE-CEL-AWS-PCS
(6 / 7 dBi)
Coax Cable - To be used in addition to the cable included in your kit
YX030-0W8 8 Inch Window Entry Cable with F-Female Connectors
YX030-15W 15 Foot RG-6 Coaxial Extension Cable with F-Male Connectors
YX030-35W 35 Foot RG-6 Coaxial Extension Cable with F-Male Connectors
YX030-50W 50 Foot RG-6 Coaxial Cable with F-Male Connectors
YX031-100W 100 Foot Low Loss RG-11 Coaxial Cable with F-Male Connectors
Accessories
YX012 Outdoor External Antenna Grounding Kit
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Preparing to Set Up Your zBoost Product
Check for Signal Strength
Before placing the unit in your home, make sure that you have reliable signal and fast/reliable
data speeds outside your home, in the attic, at roof level or wherever you plan to place the Signal
Antenna. zBoost can only bring signal into your home when it reaches the Signal Antenna. If there
is no signal, zBoost will not work for you.
If a weak signal is available at ground level, check the signal strength in your attic or at roof level
location where the signal will likely be stronger and where the Signal Antenna can be placed for
best performance.
If you have reliable, fast data speeds outside your home, then zBoost can bring the signal into your
home.
If only one signal bar is displayed on your cell phone outside, indoor coverage will be
limited to one small room. We recommend placing the Signal Antenna outside and/or purchasing
a zBoost upgrade Signal Antenna for increased coverage (see page v).
Note
Cell phone signal bars are approximate and vary from
phone to phone. The number of bars can fl uctuate
widely, depending on the location of the phone, the
position or angle of the phone, weather, etc. Most cell
phone signal meters update every 6 to 10 seconds. An
increase of only one bar typically indicates a 4x to 10x
signal increase.
Overview
Thank you for choosing zBoost! You will now be able to use your cell phone INSIDE your home.
Gone are the days when you had to go to the window upstairs or walk outside to use your cell
phone. Like a skylight that brings sunlight into your home, zBoost TRIO transports and amplifi es the
outdoor 2G/3G and 4G data signal into your home.
Why Indoor Signals Can Be Weak
There are several obstacles that can contribute to the poor reception you receive in your home:
1. Location of the Cell Phone Tower in Relation to Your Home
While cell phone providers have tried to place cell phone towers to provide the best overall
coverage, local ordinances and terrain features can impose restrictions on where these
towers can be placed, thus, limiting the signal strength available at your location.
2. Obstructions Caused by Buildings, Terrain and Trees
Cell phone signals can be completely blocked or refl ected by buildings, walls, trees, hills
and other terrain features resulting in low signal strength.
3. Energy Effi cient Windows
Energy effi cient windows contain a metal fi lm that can affect signal penetration into the
house.
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KITCHEN
PAT I O
MASTER
BEDROOM
BEDROOM
Setting Up Your zBoost Signal Booster
The Metro Workspace boosts signal up to 1,500 square feet, making it perfect for apartments,
condos and lofts. No outside antenna placement is required.
Boost voice and data transmission and improve call clarity in 4 easy steps:
FIRST: Place the Signal Antenna on the interior of a window located in the area
of best signal
Determine the location that provides the strongest signal using the signal strength indicator on your
cell phone. Find the location on the window that provides the most bars of signal strength. Before
proceeding, make sure that the intended surface is clean and clear of any dust. Then choose the
suction cup attachments appropriate for your setting (short or long), fasten to the Signal Antenna,
and secure to your window.
Note: Energy-effi cient windows will likely block signal from reaching the Signal Antenna. In this
case, it is necessary to move the Signal Antenna away from this window to another location. You
may also upgrade to an outdoor rated antenna (part # cant-0042) if mounting an antenna outside is
possible.
In order to capture the strongest signal, you may do one or all of the following:
1. Move the antenna around the window – higher is usually better.
2. Use the long suction cup attachments provided, in order to create a greater angle in which to
capture the signal. The suctions cups must be vertical on the window (as pictured, with cable
at the bottom – not on the side). Avoid
draping the coax near the antenna.
3. Keep the Signal Antenna 2 feet from any
metal.
SECOND: Place the zBoost Base
Unit where you want to create a Cell
Zone™
Connect the Indoor Antenna and coax to
the Base Unit and place it where you need
signal. For the widest possible signal area, it
is recommended that you position the Base
Unit near the middle of a room or mount it
on an interior wall. This Base Unit uses an
omni-directional antenna that delivers signal
in a circular pattern around the antenna. The
zBoost TRIO Workspace does not require
vertical separation; however, the Signal Antenna
and Indoor Antenna should have at least 15 feet
of horizontal separation. Increasing separation of
the 2 antennas will optimize zBoost performance.
For best results, keep the Base Unit off the fl oor
and at least 2 feet away from other cords, metal
objects or other wireless devices such as wireless
routers or wireless access points. The zBoost
TRIO Workspace performs best when there are no
obstructions between the zBoost Base Unit and
your mobile device.
THIRD: Run the provided coaxial cable
between the Base Unit and Signal
Antenna
Use the provided RG-6 coaxial cable to connect
the Signal Antenna and the Base Unit. Coaxial
connections can loosen when the cable is moved.
Be sure the connections stay hand-tight.
Should you need additional cable length, 15 foot
extensions (Part #: YX030-15w) are available at
www.zBoost.com.
zBoost Base Unit
Power Supply
Indoor Antenna
Coaxial Cable
Base Unit Bracket
zBoost Base Unit Assembly
Note
Avoid placing the Signal Antenna near metal such as
wiring, things likely in/near a window (e.g. window edge
frame, A/C unit, metal siding, etc..
zBoost Base Unit
Power Supply
Suction Cup
Attachments
Indoor
Antenna
Coaxial Cable
Signal Antenna
15 ft.
separation
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6 7
Note
Cell phone signal bars are approximate and vary from
phone to phone. The number of bars can fl uctuate
widely, depending on the location of the phone, the
position or angle of the phone, weather, etc. Most cell
phone signal meters update every 6 to 10 seconds. An
increase of only one bar typically indicates a 4x to 10x
signal increase.
Signal Antenna
Coax Cable
Base Unit
Indoor Antenna
Power Supply
The total cable length should not exceed 65 feet. A longer cable is helpful only if it allows you to
place the Signal Antenna in a location where you measure stronger signal.
FOURTH: Connect the zBoost Base Unit to the provided power supply and plug
into a power outlet
Upon initial power up, the LED will cycle RED, GREEN and ORANGE for 30 seconds. After 30
seconds, a series of GREEN fl ashes will indicate the quality of your setup. Following this, a solid
GREEN light indicates normal conditions. If it is not solid GREEN, follow the instructions in the
Base Unit LED Indicators section. Adjustments may be needed to optimize performance. If you fi nd
the increased signal coverage is acceptable, however, no additional adjustments are needed. See
“zBoost Base Unit Light Indicators” on page 8) for more information.
NOTE: The Base Unit can be plugged into a standard 2 or 3 prong 110 VAC receptacle using the
Included power supply. The power supply consumes less than 10W (less than 0.2A AC). For more
information on power consumption, see “Technical Specifi cations” on page 9.Confi rm That Your
zBoost is Working Properly
When your zBoost system is in place and fully connected, you should walk throughout the room
and see that you are able to reliably place calls.
Remember, coverage varies based on outdoor signal level, home construction, and antenna
placement. Coverage in adjoining rooms will be reduced due to walls or ceiling/fl oors.
Should you desire to improve coverage, you may:
• Move the Base Unit and/or adjust the angle of the Indoor Antenna.
• Move the antenna around the window – higher is usually better.
• Move the Base Unit farther from the Signal Antenna or around a wall.
Improving Your Coverage Area
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8 9
Technical Specifi cations
This product is covered by patent US 7,706,744. Other U.S. and foreign patents pending.
Product Specifi cations for zBoost TRIO Workspace ZB570V
Verizon LTE PCS CEL
Frequency Uplink: 776—787 MHz
Downlink: 746—757 MHz
Uplink: 1850—1910 MHz
Downlink: 1930—1990 MHz
Uplink: 824—849 MHz
Downlink: 869—894 MHz
Band supported 13 A, D, B, E, F, C A, B, A’, B’
System gain 58 dB 64 dB 58 dB
Output power 3 dBm 4 dBm 3 dBm
Networks LTE (Verizon) CDMA, GSM, GPRS, EDGE, EVDO, 1xRTT, UMTS,
HSPA, 3G
General Specifi cations
Power Consumption 3W standby; 7W max signal - 2.5A Max
Wall Supply Input ; Voltage 100-240VAC, 50-60 Hz; 5.0VDC
Input and Output Impedance TNC Connector: 50 Ohm; F Connector: 75 Ohm
System Certifi cations FCC Parts 15 & 20, Industry Canada
Base Unit Size and Weight 5” x 7” x 1.25” – 9 oz.
Operating Conditions Indoor Use Only (40° - 105° F)
Coverage (open areas) Desk area - Up to 1,500 sq. ft.
Product Specifi cations for zBoost TRIO Workspace ZB570A
AT&T LTE PCS CEL
Frequency Uplink: 704—716 MHz
Downlink: 734—746 MHz
Uplink: 1850—1910 MHz
Downlink: 1930—1990 MHz
Uplink: 824—849 MHz
Downlink: 869—894 MHz
Band supported 17 A, D, B, E, F, C A, B, A’, B’
System gain 58 dB 64 dB 58 dB
Output power 3 dBm 4 dBm 3 dBm
Networks LTE (AT&T) CDMA, GSM, GPRS, EDGE, EVDO, 1xRTT, UMTS,
HSPA, 3G
General Specifi cations
Power Consumption 3W standby; 7W max signal - 2.5A Max
Wall Supply Input ; Voltage 100-240VAC, 50-60 Hz; 5.0VDC
Input and Output Impedance TNC Connector: 50 Ohm; F Connector: 75 Ohm
System Certifi cations FCC Parts 15 & 20, Industry Canada
Base Unit Size and Weight 5” x 7” x 1.25” – 9 oz.
Operating Conditions Indoor Use Only (40° - 105° F)
Coverage (open areas) Desk area - Up to 1,500 sq. ft.
The Manufacturer’s rated output power of this equipment is for single carrier operation. For
situations when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB,
especially where the output signal is re-radiated and can cause interference to adjacent band users.
This power reduction is to be by means of input power or gain reduction and not by an attenuator at
the output of the device.
zBoost Base Unit Light Indicators
During Initial Power Up
Light Mode Status Solution
Cycle RED,
GREEN,
ORANGE
System is
powering up.
Please allow up
to 30 seconds.
N/A
Flashing
GREEN
BASE UNIT will
fl ash GREEN
once for every
2 dB less than
optimal system
gain. Three
fl ashes or less
indicates the
system will still
operate properly.
1. Unplug the BASE UNIT power supply.
2. Relocate the SIGNAL ANTENNA to pick up the strongest
signal from your wireless carrier.
3. Move the SIGNAL ANTENNA as far away from the
INDOOR ANTENNA as possible, with at least 15 ft. of
horizontal separation.
4. Plug the BASE UNIT power supply back in.
5. Wait 30 secs. for the BASE UNIT to power cycle on.
Solution #1
After Initial Power Up
Light Mode Status Solution
SOLID
GREEN
zBoost is ready. N/A
Flashing
GREEN
zBoost is in use. N/A
SOLID
ORANGE
SIGNAL
ANTENNA
and INDOOR
ANTENNA
are too close
together.
1. Unplug the BASE UNIT power supply.
2. Move the SIGNAL ANTENNA as far away from the
INDOOR ANTENNA as possible, with at least 15 ft. of
horizontal separation.
3. Plug the BASE UNIT power supply back in.
4. Wait 30 secs. for the BASE UNIT to power cycle on.
Solution #2
SOLID RED Signal from the
carrier’s cell
tower is too
strong for the
BASE UNIT to
operate properly.
1. Unplug the BASE UNIT power supply.
2. Relocate the SIGNAL ANTENNA to another spot.
3. If you have a directional antenna re-aim it to reduce
carrier signal strength.
4. Plug the BASE UNIT power supply back in.
5. Wait 30 secs. for the BASE UNIT to power cycle on.
Solution #3
Flashing
RED
Excessive
electronic noise
in the system –
the BASE UNIT
will not operate.
^ Refer to Solution #2
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10 11
Limited 1 Year Manufacturer Warranty
Warranty Registration at www.zBoost.com
zBoost warrants every zBoost product to be free from defects in material and workmanship under
normal use for the warranty period of one year.
Who Is Covered?
You must have proof of purchase to receive warranty service. A sales receipt or other
documentation showing the product purchased and the purchase date is considered proof of
purchase. This limited warranty extends only to the original consumer purchaser or any person
receiving the product as a gift from the original consumer purchaser and to no other purchaser or
transferee.
What is Covered?
Warranty coverage begins the day you purchase the product. For one year from the original date,
the zBoost Cell Phone Signal Booster will be repaired or replaced with a new, repaired, refurbished
or comparable product (whichever is deemed necessary by zBoost) if it becomes defective or
inoperative. The exchange will be made without charge to you for parts and labor. You will be
responsible for the cost of shipping to the location designated by zBoost.
All products, including replacement products, are covered only for the original warranty period.
When the warranty on the original product expires, the warranty on the replacement product also
expires.
What is Excluded?
Your warranty does NOT cover:
• Labor charges for set up of the unit.
• Product replacement because of misuse, accident, lightning damage, unauthorized repair or
other cause not within the control of zBoost.
• Incidental or consequential damages resulting from the product. Some states do not allow
the exclusion of incidental or consequential damages, so the above exclusion may not apply
to you.
• Any modifi cations or other changes to the product, including but not limited to software or
hardware modifi cations in any way other than as expressly authorized by zBoost will void
this limited warranty.
• Product that has been modifi ed or adapted to enable it to operate in any country other than
the country for which it was designed, manufactured, approved and/or authorized, or repair
of products damaged by these modifi cations.
Warranty Information
Frequently Asked Questions
What can I expect my cell phone signal range and strength to be inside my home?
The closer you are to the base, the stronger the signal. This will vary with different conditions. Some
of the conditions that will affect the improved data coverage area are signal strength outdoors, the
type of building materials in the home, the placement of the unit and the antenna’s proximity to
cellular towers.
You can expect that your indoor coverage will be improved. You will experience faster, more reliable
data where you didn’t before. The degree of improvement will depend upon many factors. The
intent of zBoost products are to bring outside coverage inside. Just as the signal bars move up and
down when outside, the boosted signal will fl uctuate in a similar fashion.
Is a cellular phone signal booster the same as a wireless router; will it help my WiFi signal?
The zBoost unit will not help your WiFi service. The WiFi in your home operates on a different
frequency.
Why isn’t my cell phone indicating more signal with more bars?
You may not always observe more bars on your signal meter because of the signal spreading out
from the antenna. If your phone has a dB meter, 3 dB is a signifi cant increase of 2x, 6 dB is 4x, and
10 dB is 10x. On a four bar phone, one "bar" equals about 10 dB.
The increase in signal you will see depends upon:
• The level of signal at the Signal Antenna (outdoor)
• The care of the antenna placement (two feet away from metal, adequate antenna
separation [15 horizontal feet of separation is recommended])
• The signal already present inside (related to building losses)
• The distance of your phone/device from the Base Unit (signal spreads or diminishes rapidly
with distance.)
There are usually several mobile devices in use at one time in my home, will your product
boost all of our signals simultaneously?
The zBoost TRIO Workspace is designed to cover multiple signals simultaneously and will allow
multiple users to operate at the same time.
Does the zBoost work if you have no bars?
No, if no signal is present outdoors zBoost products will not work for you. Also, keep in mind if your
best signal is 1 bar at the Signal Antenna, your coverage will be limited to a small room. You could
improve that with an upgraded antenna (See page v).
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12 13
Make sure you keep…
Please keep your sales receipt or other document showing proof of purchase. Also, keep the
original box and packing material in case you need to return your product.
Before requesting repair service…
Make sure you have at least 15 feet of horizontal separation between Signal Antenna and Base
Unit and that the Signal Antenna is at least 3 feet above metal.
If red light is on, system is receiving signals from either the mobile device or the base station
transceiver which are too strong for proper operation. Please unplug your system. Re-orient your
Signal Antenna and/or Base Unit to reduce the excessive signal source. Plug your system back in.
If still solid red, call customer support 1-800-871-1612.
To get warranty service…
Warranty service will be provided by zBoost. If you believe you need service for your unit,
contact zBoost at 1-800-871-1612 or support@zBoost.com. A representative will go through a
diagnostic checklist with you. If it is determined that the product needs to be returned for service or
exchanged, you will receive a return merchandise authorization (RMA) number. The representative
will give you complete shipping details. Do not return products to zBoost without a Return
Authorization Number (RMA).
To get out of warranty service…
To obtain out of warranty service, contact zBoost at 1-800-871-1612 or support@zBoost.com for
information on the possibility of any costs for repair or replacement of out-of-warranty products.
Reminder
Record the model and serial number found on the product below:
Model #: ___________________________________
Serial #: ___________________________________
Purchase Date: _____________________________

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