Allied Telesis K K AP500 Cloud-Managed Enterprise-class Wireless Access Point with IEEE802.11a/b/g/n/ac Dual Radio User Manual 0208

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Document Description	Users Manual_0208
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Date Submitted	2017-02-08 00:00:00
Date Available	2017-02-08 00:00:00
Creation Date	2017-02-03 14:31:34
Producing Software	Acrobat Distiller 10.0.0 (Windows)
Document Lastmod	2017-02-06 13:12:07
Document Title	AlliedView Cloud User Guide - draft February 3, 2017
Document Creator	FrameMaker 12.0
Document Author:	Allied Telesis, Inc.

AlliedView Cloud™

AT-AP500 Wireless Access Point
User Guide
(Firmware Version 1.1)
613-002299 Rev. B
Internal ATI Draft - Not For Distribution - February 3, 2017
Copyright  2016 Allied Telesis, Inc.
All rights reserved. No part of this publication may be reproduced without prior written permission from Allied Telesis, Inc.
Allied Telesis and the Allied Telesis logo are trademarks of Allied Telesis, Incorporated. Microsoft and Internet Explorer are registered
trademarks of Microsoft, Incorporated. Chrome is a trademark of Google Incorporated. Apple and Safari are registered trademarks of
Apple, Incorporated. All other product names, company names, logos or other designations mentioned herein are trademarks or
registered trademarks of their respective owners.
Allied Telesis, Inc. reserves the right to make changes in specifications and other information contained in this document without prior
written notice. The information provided herein is subject to change without notice. In no event shall Allied Telesis, Inc. be liable for
any incidental, special, indirect, or consequential damages whatsoever, including but not limited to lost profits, arising out of or related
to this manual or the information contained herein, even if Allied Telesis, Inc. has been advised of, known, or should have known, the
possibility of such damages.
Internal ATI Draft - Not For Distribution - February 3, 2017
Contents
Preface ............................................................................................................................................................15
Safety Symbols Used in this Document ...........................................................................................................16
Contacting Allied Telesis ..................................................................................................................................17
Chapter 1: Introduction to AlliedView Cloud ..............................................................................................19
What is AlliedView Cloud?................................................................................................................................20
Architecture ......................................................................................................................................................21
AT-AP500 Access Point ...................................................................................................................................23
Structure of Your Wireless Network Information ..............................................................................................24
Location Entries .........................................................................................................................................24
Wireless Network Folder ............................................................................................................................25
Wireless Network Entries ...........................................................................................................................25
Access Points Folder .................................................................................................................................25
Building Entries ..........................................................................................................................................25
Floor Entries...............................................................................................................................................26
Access Point Entries ..................................................................................................................................26
Wireless Network and Access Point Parameters .............................................................................................27
Location Entry Parameters.........................................................................................................................27
Wireless Network Entry Parameters ..........................................................................................................28
Building Entry Parameters .........................................................................................................................30
Floor Entry Parameters ..............................................................................................................................30
Access Point Entry Parameters .................................................................................................................30
Wireless Network Examples.............................................................................................................................32
Building Your Account ......................................................................................................................................39
Account Windows .............................................................................................................................................41
Home..........................................................................................................................................................41
Configuration..............................................................................................................................................42
Monitoring ..................................................................................................................................................43
Inventory ....................................................................................................................................................43
Account ......................................................................................................................................................44
User Accounts ..................................................................................................................................................46
Licenses and Tokens........................................................................................................................................47
Starting or Ending Management Sessions .......................................................................................................48
Starting a Management Session ................................................................................................................48
Ending a Management Session .................................................................................................................49
Firmware Version Number................................................................................................................................50
Chapter 2: Opening a New AlliedView Cloud Account ..............................................................................51
Introduction to Opening an AlliedView Cloud Account .....................................................................................52
Opening a 24/7 Support Account .....................................................................................................................53
Opening an AlliedView Cloud Account .............................................................................................................57
Activating Your AlliedView Cloud Account .......................................................................................................61
Running the Get Started Utility .........................................................................................................................63
Where to Go Next.............................................................................................................................................72
Chapter 3: Locations .....................................................................................................................................73
Introduction to Locations ..................................................................................................................................74
Viewing Locations.............................................................................................................................................75
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Contents
Adding Locations ............................................................................................................................................. 78
Copying Locations ........................................................................................................................................... 82
Editing a Location’s Name or Address ............................................................................................................. 85
Deleting Locations ........................................................................................................................................... 86
Chapter 4: Location Parameters .................................................................................................................. 87
Introduction to Location Parameters ................................................................................................................ 88
Turning Access Point Radios On or Off ........................................................................................................... 89
Configuring Basic Radio Settings .................................................................................................................... 91
Configuring the Maximum Number of Wireless Clients.................................................................................... 94
Setting the Local Password for Access Points................................................................................................. 96
Configuring WMM QoS .................................................................................................................................... 98
Chapter 5: Buildings and Floors ................................................................................................................ 101
Introduction to Buildings and Floors............................................................................................................... 102
Viewing the Buildings of a Location ............................................................................................................... 103
Adding Buildings to Locations ........................................................................................................................ 104
Changing Building Names ............................................................................................................................. 107
Deleting Buildings .......................................................................................................................................... 108
Viewing the Floors of Buildings ...................................................................................................................... 109
Adding Floors to Buildings ............................................................................................................................. 110
Editing Floors ................................................................................................................................................. 113
Deleting Floors ............................................................................................................................................... 115
Chapter 6: Access Point Inventory ........................................................................................................... 117
Viewing the Access Point Inventory ............................................................................................................... 118
Introduction to Adding Access Points ............................................................................................................ 120
Adding Access Points with the Configuration Tab ......................................................................................... 121
Adding Access Points with the Inventory Tab ................................................................................................ 125
Adding Access Points with a CSV File........................................................................................................... 127
Moving Access Points to New Locations ....................................................................................................... 130
Changing Access Points to Unassigned ........................................................................................................ 132
Moving Unassigned Access Points to Locations ........................................................................................... 133
Setting the Local Password for Unassigned Access Points........................................................................... 134
Deleting Access Points from Inventory .......................................................................................................... 136
Chapter 7: Access Point Parameters ........................................................................................................ 137
Introduction to Access Point Parameters ....................................................................................................... 138
Configuring the Syslog Client......................................................................................................................... 139
Setting Radio Channels ................................................................................................................................. 141
Configuring Radio Transmission Power......................................................................................................... 142
Rebooting Access Points ............................................................................................................................... 144
Restoring the Default Settings on Access Points........................................................................................... 145
Chapter 8: Wireless Networks ................................................................................................................... 147
Viewing Wireless Networks............................................................................................................................ 148
Adding Wireless Networks ............................................................................................................................. 150
Editing Wireless Network Names and Authentications .................................................................................. 155
Editing SSID Broadcasts and Wireless Clients Separation............................................................................ 160
Editing VLAN IDs ........................................................................................................................................... 162
Specifying the 2.4GHz or 5GHz Radios of Wireless Networks ...................................................................... 163
Enabling or Disabling Band Steering ............................................................................................................. 164
Enabling or Disabling Wireless Networks ...................................................................................................... 165
Deleting Wireless Networks ........................................................................................................................... 166
Chapter 9: Wireless Networks with Captive Portals ................................................................................ 167
Introduction to Captive Portals ....................................................................................................................... 168
Viewing Captive Portals ................................................................................................................................. 170
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AlliedView Cloud User’s Guide
Captive Portals with Basic Splash Windows ..................................................................................................172
Introduction to Captive Portals with Basic Splash Windows ....................................................................172
Adding Captive Portals with Basic Splash Windows................................................................................173
Adjusting Artwork in the Image Upload Window ......................................................................................180
Captive Portals with Advanced Splash Windows ...........................................................................................183
Introduction to Captive Portal Profiles with Advanced Splash Windows..................................................183
Guidelines to Modifying the Advanced Splash Windows .........................................................................185
Adding a Captive Portal with Advanced Splash Windows .......................................................................186
Uploading Advanced Splash Windows to a Captive Portal......................................................................188
Editing Captive Portals ...................................................................................................................................191
Adding Captive Portals to Wireless Networks ................................................................................................193
Removing Captive Portals from Wireless Networks .......................................................................................195
Deleting Captive Portals from Your Account ..................................................................................................197
Chapter 10: Wireless Network Hotspots ...................................................................................................199
Introduction to Network Hotspots ...................................................................................................................200
Adding Free-Access Network Hotspots..........................................................................................................201
Adding a New Captive Portal ...................................................................................................................203
Copying a Captive Portal .........................................................................................................................206
Assigning an Existing Captive Portal .......................................................................................................209
Editing Network Hotspots ...............................................................................................................................210
Deleting Wireless Network Hotspots ..............................................................................................................211
Chapter 11: Radio Schedules .....................................................................................................................213
Introduction to Radio On/Off Schedules .........................................................................................................214
Viewing Radio Schedules...............................................................................................................................215
Adding Radio Schedules ................................................................................................................................217
Adding Radio Schedules to Locations............................................................................................................220
Removing Radio Schedules from Locations...................................................................................................223
Editing Radio Schedules ................................................................................................................................224
Deleting Radio Schedules ..............................................................................................................................226
Chapter 12: RADIUS Server Profiles ..........................................................................................................227
Introduction to RADIUS Server Profiles..........................................................................................................228
Viewing RADIUS Server Profiles....................................................................................................................229
Adding RADIUS Server Profiles .....................................................................................................................231
Adding RADIUS Server Profiles to Locations.................................................................................................235
Removing RADIUS Server Profiles from Locations........................................................................................237
Editing RADIUS Server Profiles .....................................................................................................................238
Deleting RADIUS Server Profiles ...................................................................................................................240
Chapter 13: Usage Plans ............................................................................................................................241
Introduction to Usage Plans ...........................................................................................................................242
Viewing Usage Plans......................................................................................................................................243
Adding Usage Plans .......................................................................................................................................245
Editing Usage Plans .......................................................................................................................................248
Adding Usage Plans to Network Components ...............................................................................................249
Deleting Usage Plans .....................................................................................................................................250
Chapter 14: Status and Statistics Windows ..............................................................................................251
Introduction to the Monitoring Tab Windows ..................................................................................................252
Summary Windows.........................................................................................................................................255
All Summary Window ...............................................................................................................................255
Location Summary Window .....................................................................................................................255
Health Summary Window.........................................................................................................................256
Usage Summary Window.........................................................................................................................257
Security Summary Window ......................................................................................................................258
Internal ATI Draft - Not For Distribution - February 3, 2017
Contents
Wireless Network Summary Window ...................................................................................................... 259
Access Point Summary Window.............................................................................................................. 260
AP Details Windows....................................................................................................................................... 262
Active Alarms Windows ................................................................................................................................. 264
Cleared Alarms Windows............................................................................................................................... 268
Event Log Windows ....................................................................................................................................... 271
Hotspot Users Windows................................................................................................................................. 273
Details Window .............................................................................................................................................. 275
Command Log Window.................................................................................................................................. 277
Chapter 15: Licenses and Tokens ............................................................................................................. 279
Introduction to Licenses and Tokens ............................................................................................................. 280
Viewing Licenses and Tokens ....................................................................................................................... 281
Adding New Licenses .................................................................................................................................... 283
Chapter 16: Firmware Updates of Access Points .................................................................................... 285
Introduction to Access Point Firmware Maintenance ..................................................................................... 286
Schedule Firmware Upgrades ....................................................................................................................... 287
Upgrade When Firmware is Available............................................................................................................ 289
Automatic Upgrades ...................................................................................................................................... 291
Chapter 17: Accounts and Notifications ................................................................................................... 293
AlliedView Cloud User Accounts.................................................................................................................... 294
Inviting Users to Add AlliedView Cloud Accounts .......................................................................................... 295
Accepting Invitations and Adding User Accounts .......................................................................................... 298
Changing User Roles ..................................................................................................................................... 299
Deleting Users ............................................................................................................................................... 301
Viewing or Changing Your User Profile ......................................................................................................... 302
Viewing or Changing the Organization’s Settings .......................................................................................... 304
Checking Application Notifications ................................................................................................................. 305
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Figures
Figure 1: AlliedView Cloud Architecture ..........................................................................................................
Figure 2: Information Entries and Folders .......................................................................................................
Figure 3: Configuration Example 1 ..................................................................................................................
Figure 4: Configuration Example 2 ..................................................................................................................
Figure 5: Configuration Example 3 ..................................................................................................................
Figure 6: Configuration Example 4 ..................................................................................................................
Figure 7: Configuration Example 5 ..................................................................................................................
Figure 8: Configuration Example 6 ..................................................................................................................
Figure 9: Configuration Example 7 ..................................................................................................................
Figure 10: Configuration Example 8 ................................................................................................................
Figure 11: Home Window ................................................................................................................................
Figure 12: Configuration Window ....................................................................................................................
Figure 13: Monitoring Window.........................................................................................................................
Figure 14: Inventory Window...........................................................................................................................
Figure 15: Account Window.............................................................................................................................
Figure 16: AlliedView Cloud Window...............................................................................................................
Figure 17: Sign Out Selection..........................................................................................................................
Figure 18: Firmware Version Number .............................................................................................................
Figure 19: 24/7 Online Support Web Page......................................................................................................
Figure 20: Register for an Account Web Page ................................................................................................
Figure 21: Completion of Registration .............................................................................................................
Figure 22: Change Your Password Prompt.....................................................................................................
Figure 23: My Support Cases Window ............................................................................................................
Figure 24: AlliedView Cloud Window...............................................................................................................
Figure 25: Sign Up Window.............................................................................................................................
Figure 26: Sign Up Window with Username and Password Fields .................................................................
Figure 27: Sign Up Window for AlliedView Cloud............................................................................................
Figure 28: Sign-Up Was Successful Window ..................................................................................................
Figure 29: New Account Activation Window....................................................................................................
Figure 30: 90 Days Free Trial Window ............................................................................................................
Figure 31: License Window in the Account Tab ..............................................................................................
Figure 32: Get Started in the Configuration Window .......................................................................................
Figure 33: Get Started Introductory Window ...................................................................................................
Figure 34: Add Service Location Window in the Get Started Utility.................................................................
Figure 35: Add Wireless Network Window in the Get Started Utility ...............................................................
Figure 36: Assign Access Point to Location Window in the Get Started Utility ...............................................
Figure 37: Locations Menu After the Get Started Utility ..................................................................................
Figure 38: Configuration Tab...........................................................................................................................
Figure 39: Location Configuration Settings .....................................................................................................
Figure 40: Configuration Map ..........................................................................................................................
Figure 41: Add Location Selection in the Choose Action Menu ......................................................................
Figure 42: Add Location Window.....................................................................................................................
Figure 43: Add Location Confirmation Window ...............................................................................................
Figure 44: Selecting a Location .......................................................................................................................
Figure 45: Copy Config Selection in the Choose Action Menu........................................................................
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List of Figures
Figure 46: Copy Config Window ...................................................................................................................... 83
Figure 47: Delete This Location Selection in the Choose Action Menu ........................................................... 86
Figure 48: Selecting a Location in the Locations Menu ................................................................................... 89
Figure 49: Expanding Wireless Radio Area ..................................................................................................... 90
Figure 50: Expanding Load Balancing Area .................................................................................................... 95
Figure 51: AP Location Management Section for the Local Password for Access Points in a Location.......... 96
Figure 52: QoS Section.................................................................................................................................... 99
Figure 53: Viewing the Buildings of a Location .............................................................................................. 103
Figure 54: Selecting a Location from the Locations Menu ............................................................................. 104
Figure 55: Add Building Selection in the Choose Action Menu...................................................................... 104
Figure 56: Add Building Window .................................................................................................................... 105
Figure 57: Add Building Confirmation Window .............................................................................................. 106
Figure 58: Selecting a Building ...................................................................................................................... 107
Figure 59: Building Name Field...................................................................................................................... 107
Figure 60: Delete This Building Selection in the Choose Action Menu .......................................................... 108
Figure 61: Displaying the Floors of a Building ............................................................................................... 109
Figure 62: Add Floor Selection in the Choose Action Menu .......................................................................... 110
Figure 63: Add Floor Window ........................................................................................................................ 111
Figure 64: Add Floor Confirmation Window ................................................................................................... 112
Figure 65: Selecting a Floor ........................................................................................................................... 113
Figure 66: Floor Details.................................................................................................................................. 114
Figure 67: Delete This Floor Selection in the Choose Action Menu............................................................... 115
Figure 68: List of Access Points in the Inventory Tab .................................................................................... 118
Figure 69: Access Point Identifier .................................................................................................................. 118
Figure 70: Inventory Menu with Locations ..................................................................................................... 119
Figure 71: Access Point Status Information ................................................................................................... 119
Figure 72: Example of Adding an Access Point to a Floor with the Locations Menu ..................................... 121
Figure 73: Add Access Point Selection in the Choose Action Menu.............................................................. 122
Figure 74: Add Access Point Window ............................................................................................................ 122
Figure 75: Access Point Profile Screen for an Assigned Access Point.......................................................... 123
Figure 76: Add Access Point Selection .......................................................................................................... 125
Figure 77: Access Point Profile Screen for an Unassigned Access Point...................................................... 126
Figure 78: Add Multiple APs Selection in the Choose Action Menu............................................................... 127
Figure 79: Add Multiple APs Window............................................................................................................. 128
Figure 80: Add Multiple Access Points Window............................................................................................. 129
Figure 81: Selecting an Access Point in the Locations Menu ........................................................................ 130
Figure 82: Location, Building, and Floor Pull-down Menus for Moving Access Points .................................. 131
Figure 83: Unassigned Option in the Inventory Menu.................................................................................... 133
Figure 84: Account Setting in the Account Menu ........................................................................................... 134
Figure 85: Account Setting for the Local Password for Unassigned Access Points ...................................... 134
Figure 86: Delete this Access Point Selection in the Choose Action Menu ................................................... 136
Figure 87: Selecting an Access Point in the Locations Menu ........................................................................ 139
Figure 88: Advanced Option in the Access Point Profile Screen ................................................................... 140
Figure 89: Reboot this Access Point Selection in the Choose Action Menu .................................................. 144
Figure 90: Reboot this Access Point Selection in the Choose Action Menu .................................................. 145
Figure 91: Selecting a Wireless Network ....................................................................................................... 148
Figure 92: Wireless Network Configuration Screen ....................................................................................... 149
Figure 93: Selecting Wireless Networks in the Locations Menu .................................................................... 151
Figure 94: Add Wireless Network Selection in the Choose Action Menu....................................................... 151
Figure 95: Add Wireless Network Window..................................................................................................... 152
Figure 96: Selecting a Wireless Network in the Locations Menu ................................................................... 155
Figure 97: Network Name and Authentication Section .................................................................................. 156
Figure 98: Security Parameters ..................................................................................................................... 160
Figure 99: VLAN Settings Parameter............................................................................................................. 162
Figure 100: Radio Parameters ....................................................................................................................... 163
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AlliedView Cloud User’s Guide
Figure 101: Enabling or Disabling a Wireless Network .................................................................................
Figure 102: Delete This Wireless Network Selection in the Choose Action Menu ........................................
Figure 103: Captive Portal Profiles Selection in the Shared Settings Menu..................................................
Figure 104: Wireless Network with Captive Portal Icon.................................................................................
Figure 105: Selecting a Wireless Network with a Captive Portal in the Locations Menu ..............................
Figure 106: Captive Portal Section in a Wireless Network Configuration......................................................
Figure 107: Adjustable Items in the Default Basic Splash Window ...............................................................
Figure 108: All Selection in the Locations Menu ...........................................................................................
Figure 109: Add Captive Portal Profile Selection in the Choose Action Menu ..............................................
Figure 110: Add Captive Portal Profile Window ............................................................................................
Figure 111: Add Captive Portal Profile for a Basic Splash Window ..............................................................
Figure 112: Completion of a Captive Portal with a Basic Splash Window.....................................................
Figure 113: Upload Image Window ...............................................................................................................
Figure 114: Example of the Add Captive Portal Profile Window with Custom Artwork .................................
Figure 115: Login Window.............................................................................................................................
Figure 116: End-user License Agreement Window .......................................................................................
Figure 117: Successful Login Window ..........................................................................................................
Figure 118: Error Window..............................................................................................................................
Figure 119: Add Captive Portal Profile Window for Advanced Splash Windows...........................................
Figure 120: Warning Prompt .........................................................................................................................
Figure 121: Example of the Captive Portal Profile Window with Uploaded Files ..........................................
Figure 122: Edit Captive Portal Profile ..........................................................................................................
Figure 123: Selecting a Wireless Network.....................................................................................................
Figure 124: Expanding the Captive Portal Configuration Area......................................................................
Figure 125: Selecting Captive Portal Profile..................................................................................................
Figure 126: Disable Selection in the Captive Portal Pull-down Menu ...........................................................
Figure 127: Delete Captive Portal Profile ......................................................................................................
Figure 128: Selecting a Location ...................................................................................................................
Figure 129: Add Hotspot (Free) Selection in the Choose Action Menu.........................................................
Figure 130: Add Hotspot Window..................................................................................................................
Figure 131: Create New Option in the Add Hotspot - Set Access Policy Window.........................................
Figure 132: Add Hotspot - Edit Splash Page Window ...................................................................................
Figure 133: Add Hotspot - Set Usage Plan Window......................................................................................
Figure 134: Copy From Existing Option in the Add Hotspot - Set Access Policy Window ............................
Figure 135: Use Existing Option in the Add Hotspot - Set Access Policy Window........................................
Figure 136: Selecting a Wireless Network.....................................................................................................
Figure 137: Delete This Wireless Network Selection in the Choose Action Menu ........................................
Figure 138: Radio On/Off Schedules Selection.............................................................................................
Figure 139: Radio On/Off Schedules Window...............................................................................................
Figure 140: All Selection in the Locations Menu ...........................................................................................
Figure 141: Add Radio Schedule Selection...................................................................................................
Figure 142: Radio On/Off Schedule Window.................................................................................................
Figure 143: Wireless Radio Section ..............................................................................................................
Figure 144: Adding a Radio On/Off Schedule to a Location..........................................................................
Figure 145: Selecting a Radio On/Off Schedule for a Location.....................................................................
Figure 146: Removing a Radio Schedule from a Location ............................................................................
Figure 147: Edit Selected Button...................................................................................................................
Figure 148: Edit Selected Schedule Window ................................................................................................
Figure 149: Delete Selected Button...............................................................................................................
Figure 150: Radius Server Profiles Selection in the Shared Settings Menu .................................................
Figure 151: Radius Server Profile Screen .....................................................................................................
Figure 152: All RADIUS Server Profiles Screen............................................................................................
Figure 153: Radius Server Profile .................................................................................................................
Figure 154: All Selection in the Locations Menu ...........................................................................................
Figure 155: Add Radius Server Profile Selection in the Choose Action Menu ..............................................
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List of Figures
Figure 156: Add Radius Server Profile Window.............................................................................................
Figure 157: Confirmation Prompt for Adding a Radius Server Profile............................................................
Figure 158: Selecting a Location In the Locations Menu ...............................................................................
Figure 159: Radius Server Section in the Location Configuration Settings ...................................................
Figure 160: Removing a RADIUS Server Profile from a Location..................................................................
Figure 161: Accounting Server Section for a RADIUS Server Profile ............................................................
Figure 162: Delete This Radius Server Selection in the Choose Action Menu ..............................................
Figure 163: Usage Plan Selection in the Shared Settings Menu ...................................................................
Figure 164: Usage Plan Window ...................................................................................................................
Figure 165: All Usage Plans Window.............................................................................................................
Figure 166: Viewing a Usage Plan.................................................................................................................
Figure 167: All Selection in the Locations Menu ............................................................................................
Figure 168: Add Usage Plan Selection in the Choose Action Menu ..............................................................
Figure 169: Add Usage Plan Window ............................................................................................................
Figure 170: Usage Plan Selection in the Shared Settings Menu ...................................................................
Figure 171: Delete This Usage Plan Selection in the Choose Action Menu ..................................................
Figure 172: Monitoring Tab and Menus .........................................................................................................
Figure 173: Levels of Monitoring Windows ....................................................................................................
Figure 174: All Summary Window..................................................................................................................
Figure 175: Location Summary Window ........................................................................................................
Figure 176: Health Summary Window ...........................................................................................................
Figure 177: Usage Summary Window ...........................................................................................................
Figure 178: Security Summary Window for a Location ..................................................................................
Figure 179: Wireless Network Summary Window..........................................................................................
Figure 180: Access Point Summary Window .................................................................................................
Figure 181: AP Details Windows in the Monitoring Menu ..............................................................................
Figure 182: AP Details Window .....................................................................................................................
Figure 183: Download Full Details Option in the AP Details Window ............................................................
Figure 184: Active Alarms Windows in the Monitoring Menu.........................................................................
Figure 185: Active Alarms Window ................................................................................................................
Figure 186: Optional Columns Menu in the Active Alarms Window...............................................................
Figure 187: Expanded Alarm Information ......................................................................................................
Figure 188: Download Full Active Alarms Option in the Active Alarms Window ............................................
Figure 189: Cleared Alarms Windows in the Monitoring Menu ......................................................................
Figure 190: Cleared Alarms Selection ...........................................................................................................
Figure 191: Download Full Cleared Alarms Option in the Active Alarms Window .........................................
Figure 192: Event Log Windows in the Monitoring Menu ..............................................................................
Figure 193: Event Log Selection ....................................................................................................................
Figure 194: Hotspot Users Windows in the Monitoring Menu ........................................................................
Figure 195: Hotspot Users Menu Selections .................................................................................................
Figure 196: Detail Window in the Monitoring Menu .......................................................................................
Figure 197: Detail Window at the Access Point Level ...................................................................................
Figure 198: Command Log Window in the Monitoring Menu .........................................................................
Figure 199: Licenses Selection in the Account Menu ....................................................................................
Figure 200: Display Licenses .........................................................................................................................
Figure 201: License Key Details ....................................................................................................................
Figure 202: License Example ........................................................................................................................
Figure 203: Add License in the Choose Action Menu ....................................................................................
Figure 204: Add License Window ..................................................................................................................
Figure 205: Schedule Firmware Selection in the Account Menu ...................................................................
Figure 206: Scheduled Selection in the Firmware Upgrade Menu.................................................................
Figure 207: Firmware Upgrade Scheduling Area...........................................................................................
Figure 208: Clicking Firmware Report............................................................................................................
Figure 209: Firmware Report Details .............................................................................................................
Figure 210: Notify Me Selection in the Firmware Upgrade Menu ..................................................................
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AlliedView Cloud User’s Guide
Figure 211: Invite User Selection in the Choose Action Menu ......................................................................
Figure 212: Invite User Window ....................................................................................................................
Figure 213: Role Pull-down Menu in the Invite User Window .......................................................................
Figure 214: Users Selection in the Account Menu ........................................................................................
Figure 215: User Account Search Icons........................................................................................................
Figure 216: Delete User Selection in the Choose Action Menu ....................................................................
Figure 217: Accessing Your Account Profile .................................................................................................
Figure 218: My Profile Window......................................................................................................................
Figure 219: Account Selection in the Account Menu.....................................................................................
Figure 220: My Account Window...................................................................................................................
Figure 221: Accessing Application Notifications............................................................................................
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List of Figures
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Tables
Table 1. Location Entry Parameters ............................................................................................................... 27
Table 2. Wireless Network Entry Parameters ................................................................................................. 28
Table 3. Access Point Entry Parameters ........................................................................................................ 30
Table 4. Add Location Window in the Get Started Utility ................................................................................ 65
Table 5. Add Wireless Network Window in the Get Started Utility ................................................................. 67
Table 6. Sections in the Location Configuration Window ............................................................................... 76
Table 7. Add Location Window ....................................................................................................................... 79
Table 8. Basic Radio Settings ........................................................................................................................ 92
Table 9. Access Point Parameters ............................................................................................................... 138
Table 10. Syslog Settings ............................................................................................................................. 140
Table 11. Sections in the Wireless Network Configuration Screen .............................................................. 149
Table 12. Add Wireless Network Screen ...................................................................................................... 152
Table 13. Network Name and Authentication Section .................................................................................. 156
Table 14. SSID Broadcasts and Wireless Client Separation Parameters .................................................... 161
Table 15. Adjustable Items in the Basic Splash Window .............................................................................. 173
Table 16. Add Captive Portal Profile Window ............................................................................................... 175
Table 17. Add Captive Portal Profile for a Basic Splash Window ................................................................. 178
Table 18. Filenames for Advanced Splash Windows ................................................................................... 186
Table 19. Add Hotspot - Add Hotspot Network Window ............................................................................... 202
Table 20. Create New Option in the Add Hotspot - Set Access Policy Window ........................................... 204
Table 21. Copy From Existing Option in the Add Hotspot - Set Access Policy Window .............................. 207
Table 22. Radio On/Off Schedule Window ................................................................................................... 215
Table 23. Add Radio On/Off Schedule Window ........................................................................................... 218
Table 24. Add Radius Server Profile Screen ................................................................................................ 232
Table 25. Accounting Server in the Add Radius Server Profile Screen ........................................................ 239
Table 26. Usage Plan Window ..................................................................................................................... 244
Table 27. Add Usage Plan Window .............................................................................................................. 246
Table 28. Monitoring Windows ..................................................................................................................... 253
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List of Tables
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Preface
This guide contains instructions on how to configure, manage, and monitor
your AlliedView Cloud™ network.
The AlliedView Cloud software has a web browser interface you can
access from any workstation with Internet access and an Internet web
browser application.
This preface contains the following sections:

“Safety Symbols Used in this Document” on page 16

“Contacting Allied Telesis” on page 17
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Preface
Safety Symbols Used in this Document
This document uses the following conventions.
Note
Notes provide additional information.
Caution
Cautions inform you that performing or omitting a specific action
may result in equipment damage or loss of data.
Warning
Warnings inform you that performing or omitting a specific action
may result in bodily injury.
Warning
Laser warnings inform you that an eye or skin hazard exists due to
the presence of a Class 1 laser device.
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AlliedView Cloud User’s Guide
Contacting Allied Telesis
If you need assistance with this product, you may contact Allied Telesis
technical support by going to the Support & Services section of the Allied
Telesis web site at www.alliedtelesis.com/support. You can find links for
the following services on this page:

24/7 Online Support — Enter our interactive support center to
search for answers to your product questions in our knowledge
database, to check support tickets, to learn about RMAs, and to
contact Allied Telesis technical experts.

USA and EMEA phone support — Select the phone number that
best fits your location and customer type.

Hardware warranty information — Learn about Allied Telesis
warranties and register your product online.

Replacement Services — Submit a Return Merchandise
Authorization (RMA) request via our interactive support center.

Documentation — View the most recent installation and user
guides, software release notes, white papers, and data sheets for
your products.

Software Downloads — Download the latest software releases for
your managed products.
For sales or corporate information, go to www.alliedtelesis.com/
purchase.
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Preface
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Chapter 1
Introduction to AlliedView Cloud
This chapter provides an overview of the AlliedView Cloud application. The
chapter includes the following sections:

“What is AlliedView Cloud?” on page 20

“Architecture” on page 21

“AT-AP500 Access Point” on page 23

“Structure of Your Wireless Network Information” on page 24

“Wireless Network and Access Point Parameters” on page 27

“Wireless Network Examples” on page 32

“Building Your Account” on page 39

“Account Windows” on page 41

“User Accounts” on page 46

“Licenses and Tokens” on page 47

“Starting or Ending Management Sessions” on page 48

“Firmware Version Number” on page 50
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Chapter 1: Introduction to AlliedView Cloud
What is AlliedView Cloud?
The AlliedView Cloud is a network cloud application for managing
AT-AP500 Access Points. With an AlliedView Cloud account you can
manage your wireless networks from any computer with Internet access
and an Internet web browser application. It simplifies management of your
access points because it lets you organize them into “locations” and
manage them as groups, instead of individually. Here are some of the
features:

Easy to use web browser windows.

Get Started utility to simplify the first management session.

Simple data structure of locations, wireless networks, buildings,
floors, and access points that makes organizing and finding
information in your account quick and easy.

Windows for displaying status, statistics, alarms, events, and error
information on access points, wireless networks, or clients.

A range of authentication methods for the wireless access points,
including open system, WEP shared key, legacy 802.1x, WPA,
and WPA2.

Network hotspots for Internet access by wireless clients.

Captive portals to add introductory windows to your wireless
network hotspots.

Radio schedules to limit the times of operations of access points.

Usage plans to control the amount of time clients can access
wireless networks.

Automatic or manual firmware updates of the access points.
Note
This version of the AlliedView Cloud program supports only the
AT-AP500 Access Point. Do not use it to manage other types of
devices. For the latest information on supported Allied Telesis
products, refer to the product’s data sheet.
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Architecture
Figure 1 shows an example of the AlliedView Cloud architecture of access
points and wireless networks.
Management Account
Cloud Server
AlliedView Cloud
Office Buildings
School Buildings
AT-AP5
AT-AP5
00
AT-AP5
AT-AP5
Access
Points
00
AT-AP5
00
00
00
AT-AP5
AT-AP5
00
00
AT-AP5
AT-AP5
AT-AP5
00
00
00
AT-AP5
00
AT-AP5
00
AT-AP5
00
WiFi
Networks
Public
Test
Corporate
Guests
Students
Staff
Admin
Figure 1. AlliedView Cloud Architecture
In the above example:

A school has three buildings. Buildings A and C have two access
points each and Building B has three access points. Because the
access points are supporting the same four wireless networks
(Administration, Staff, Students, and Guests), they are managed
as a group in the AlliedView Cloud account.

An office location has two buildings. Building 1 has two access
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points and Building 2 has four access points. These access points
are supporting the three wireless networks, Corporate, Test, and
Public, and are managed as another group in the AlliedView Cloud
account.
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AT-AP500 Access Point
Here are the main features of the AT-AP500 Access Point:

Dual concurrent radios: 2.4GHz and 5GHz

IEEE 802.11a/b/g/n/ac

MIMO with internal omni antennas

2.4GHz maximum capacity of 450Mbps

5GHz maximum capacity of 2,200Mbps

One 10/100/1000Base-T Ethernet port with Auto-Negotiation, auto
MDI/MDIX, and IEEE 802.3at Power over Ethernet

DHCP client

Variety of authentication methods, including open system, shared
key, legacy 802.1x, WPA and WPA2.

RADIUS client and accounting for use with an external RADIUS
server.
You have to manage the AT-AP500 Access Point with an AlliedView Cloud
account. The device does not support local management.
The AT-AP500 Access Point must have access to the Internet on its LAN
port so that it can communicate with the AlliedView Cloud program. The
device does not forward wireless network traffic until you add it to your
AlliedView Cloud account.
The access point requires a Dynamic Host Control Protocol (DHCP)
server to provide it with the following configuration settings:

IP address and subnet mask

Default gateway address

IP address of a Domain Name System (DNS) server (The DNS
server must be able to resolve the web address
avcloud.alliedtelesis.com.)
For further information, refer to the AT-AP500 Access Point Installation
Guide.
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Structure of Your Wireless Network Information
The information about your access points and wireless networks are
stored in folders and entries in your AlliedView Cloud account. There are
different types of folders and entries for different types of information.
Some of them help you organize the information to make it easier to find
the different wireless networks and access points, while others define the
actual operating properties of the devices.
The entries and folders are arranged in a defined structure. At the top are
“location” entries. They usually represent the physical locations of one or
more of your access points. Beneath the locations are your wireless
networks and access points. Figure 2 is an example of a location entry
with its accompanying folders and entries.
Location entry
Wireless Networks folder
Wireless network entries
Access Points folder
Building entry
Floor entry
Access point entries
Figure 2. Information Entries and Folders
The entries and folders in the structure are described in the following
sections.
Location Entries
At the top of the structure are the location entries of your access points
and wireless networks. The location in the example is Warehouse - TL.
Locations can consist of part of a building, such as one or two floors, an
entire building, or multiple buildings. In some cases, it may be necessary
to add more than one location entry to your AlliedView Cloud account for a
single physical location, depending on the types and settings of your
wireless networks.
Location entry guidelines are listed here:

Your account can have any number of location entries.

A location entry can have from one to hundreds of access points.
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
A location entry can have up to sixteen wireless networks.

Location entries contain some of the operational parameters of
your wireless networks and access points, such as radio
schedules, radio modes, and load balancing.

The access points of a location entry are managed as a group and
must have the same wireless networks and operational settings.

Access points that need to have different wireless networks or
operational settings have to be assigned to different location
entries.

Location entries can contain wireless networks and access points
from different physical locations.
Wireless Network
Folder
This folder stores the wireless networks of a location entry. A location
entry can have only one Wireless Networks folder, but the folder can have
up to sixteen wireless networks. The program automatically adds the
folder when you add a location entry to your AlliedView Cloud account.
Wireless Network
Entries
These are the individual wireless networks in a location entry. The
example location in Figure 2 on page 24 has two wireless network entries,
named WN_staff and WN_customers.
Wireless network entries apply to all the access points in a location entry.
For example, if a location entry has two access points and four wireless
networks, the access points forward traffic of all four networks. If you need
access points to support different networks, you must place them in
different location entries.
The AT-AP500 Access Point supports a maximum of sixteen wireless
networks, eight networks on the 2.4GHz radio and eight on the 5GHz
radio. Consequently, the maximum number of networks for a single
location entry is sixteen. However, you might want to limit it to eight
networks, four for each radio, for best performance.
Access Points
Folder
Building Entries
This folder stores your buildings, floors, and access points. Here are the
guidelines to this folder:

A location entry can have only one Access Points folder.

The folder is automatically added when you add a location entry.

The folder can contain any number of buildings, floors, or access
points.
Location entries have to have at least one building entry. You use building
entries to organize your access points to make them easier to find and
identify. In some cases, a location and building might be the same thing, in
which case the names you give their entries in your account might be very
similar. The location entry in the example has only one building, Building
22A.
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Here are the building entry guidelines:
Floor Entries
Access Point
Entries

The Access Points folder can have any number of building entries.

Building entries do not have any operational parameters for your
wireless networks or access points.
Buildings have to have at least one floor. As with building entries, you use
floor entries to organize your access points. Here are the floor entry
guidelines:

The Access Points folder can have any number of floor entries.

Floor entries do not have any operational parameters for your
wireless networks or access points.
Beneath the floors in the entries structure are the individual access points.
As with the other entries in your account, you can give them names to
make them easier to identify. You identify the physical access points by
entering their serial numbers into your AlliedView Cloud account. There
are several parameters and management functions you can perform on
individual access points. However, for the most part, the operating
characteristics of the access points are established higher in the
information structure, in location and wireless network entries.
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Wireless Network and Access Point Parameters
The configuration settings for your wireless networks and access points
are set on the entries and folders in your account. The entries and folders
have different settings. For example, the IEEE 802.11 wireless mode is set
on location entries and applies to all the wireless networks and access
points in an entry. In contrast, network authentication is set on the
individual wireless network entries and therefore can be different on each
network in a location entry. You need to take this into consideration as you
plan the assignment of access points and wireless networks to location
entries. The basic rule is that access points that are to have the same
settings can be assigned to the same location entry, while units with
different settings have to be assigned to different location entries.
The following sections describe the wireless network and access point
parameters of the entries and folders.
Location Entry
Parameters
Table 1 lists the configuration parameters you can set on location entries
in your account. The configuration parameters of a location entry apply to
all its wireless networks and access points. Access points that need to
have different parameter settings have to be assigned to different location
entries.
Table 1. Location Entry Parameters
Configuration Parameter
Description
Name and address
Specify a location’s name and address,
including street, city, state, country, zip
code, and time zone.
Radio schedule
Specify the operational times for the
radios of the access points in a location
entry
Radio status
Turn radios on or off.
RADIUS server profile
Specify a RADIUS server to use for client
RADIUS authentication methods.
Load balancing
Specify the maximum number of wireless
clients the access points can support on
the radios at one time.
Wireless mode
Specify the wireless modes for the 2.4Gz
and 5GHz radios. The 2.4GHz radio in the
AT-AP500 Access Point has IEEE
802.11b, 11b/g, and 11b/g/n modes. The
5GHz radio has IEEE 802.11a, 11a/n, and
11a/c modes.
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Table 1. Location Entry Parameters (Continued)
Configuration Parameter
Wireless Network
Entry Parameters
Description
Channel width
Specifies the channel width of 20 or
40MHz for 2.4GHz radios and 20, 40, or
80MHz for 5GHz radios.
Beacon interval
Specify the time interval, in milliseconds,
for transmissions of beacon frames. The
access point transmits beacon frames to
announce the existence of the wireless
network.
DTIM interval
Specify the Delivery Traffic Information
Map (DTIM) period. This value specifies
how often clients sleeping in low power
mode should check the access point for
buffered traffic.
WMM QoS and powersave
Enable or disable WiFi Multimedia (WMM)
QoS control, which automatically
prioritizes data, and WMM powersave,
which saves power for battery-operated
devices by optimizing data transmission.
AP local password
Specify a password for managing access
points without the AlliedView Cloud
program. The AT-AP500 Access Point
does not support local management, but
you still have to assign it a local
password.
Table 2 lists the configuration parameters you can set on the individual
wireless network entries in a location entry. Because these parameters
are set on the individual wireless network entries, wireless networks
entries in a location entry can have different settings.
Table 2. Wireless Network Entry Parameters
Configuration Parameter
Network Name
Description
Specify a network name, which functions
as the SSID for a network.
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Table 2. Wireless Network Entry Parameters (Continued)
Configuration Parameter
Network Authentication
Description
Specify the authentication method. The
options are listed here:
- Open system
- Shared key
- Legacy 802.1x
- WPA with Radius
- WPA2 with Radius
- WPA/WPA2 with Radius
- WPA-PSK
- WPA2-PSK
- WPA/WPA2-PSK
Data Encryption
Specify data encryption. The available
options depend on the authentication
method: Here are the options for open
system and shared key:
- None
- 64 bit WEP
- 128 bit WEP
- 152 bit WEP
Legacy 802.1x does not have data
encryption.
WPA with Radius and WPA-PSK have
these data encryption options:
- TKIP
- TKIP+AES
WPA2 with Radius and WPA2-PSK have
these data encryption options:
- AES
- TKIP+AES
The only authentication method for WPA/
WPA2 with Radius and WPA/WPA2-PSK
is TKIP+AES.
Broadcast Network Name
(SSID)
Specify whether the access points of a
location are to broadcast the SSID. When
the access points of a wireless network do
not broadcast the SSID, only those
wireless clients who know the network
name can access it.
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Table 2. Wireless Network Entry Parameters (Continued)
Configuration Parameter
Description
Client Security Separation
Specify whether you want the wireless
clients of a network to be able to
communicate directly with each other
through the access points.
VLAN ID
Specify a network’s VLAN ID,
Network Radios
Specify whether the access points are to
use both 2.4GHz and 5GHz radios or only
one radio for a wireless network. For
example, if a location has two networks,
you might configure it so that the access
points use one radio for each network.
Wireless Network Status
Enable or disable wireless networks.
Captive portal
Manage captive portals, which are the
introductory windows wireless clients see
when accessing hotspots.
Hotspots
Manage hotspots to allow access to the
Internet by wireless clients.
Building Entry
Parameters
Building entries do not have any operational parameters for access points
or wireless networks. Their names are their only parameters.
Floor Entry
Parameters
Like building entries, floor entries do not have any operational parameters
for access points or wireless networks.
Access Point
Entry Parameters
Table 3 lists the parameters for access points. You can set these
parameters individually on the access points in a location entry.
Table 3. Access Point Entry Parameters
Configuration Parameter
Description
Syslog
Specify a syslog server to which an
access point transmits its log messages.
Radio channel
Specify radio channels for the 2.4GHz
and 5GHz radios.
Radio transmission power
Specify a radio transmission power level.
Reboot access point
Reboot an access point.
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Table 3. Access Point Entry Parameters (Continued)
Configuration Parameter
Activating the default
settings
Description
Return the parameter settings on an
access point to the default settings.
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Wireless Network Examples
In most cases, the access points in a location entry have to have the same
operating parameters and wireless networks. Access points that have to
have different operating properties have to be assigned to different
location entries in your AlliedView Cloud account. This concept is
illustrated in the following examples.
The first example has four access points, AP1 to AP4, and four wireless
networks,WN_1 to WN_4. The four access points are to have the same
operational settings and support the same four networks. Consequently,
you can assign the access points to the same location entry.
Figure 3. Configuration Example 1
As explained in “Location Entry Parameters” on page 27, some of the
operational parameters of wireless networks and access points are set in
location entries. The parameters include RADIUS server profile, radio
modes, WiFi Multimedia QoS control, and radio schedules. (Refer to
Table 1 on page 27.) Because access points of a location entry are
managed as a group and must have the same settings, access points that
need to have different location entry settings have to be assigned to
different location entries, as illustrated in the next example.
This example has four access points, AP1 to AP4, and four wireless
networks, WN_1 to WN_4. The four access points are to have the same
operational settings and support the same wireless networks, with one
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difference. AP1 and AP2 are to operate continuously, while AP3 and AP4
only during business hours. Restricting the hours of operations of access
points requires a schedule, which, as shown in Table 1 on page 27, is set
in location entries. Consequently, two location entries are required. One
location entry is for the access points that operate all hours and the other
for the units that operate only during business hours.
Figure 4. Configuration Example 2
Here is another example of how access points with different location entry
parameters have to be assigned to different locations. The example has
the same four access points and wireless networks, but AP1 and AP2 are
to use load balancing to control the maximum number of permitted
wireless clients supported on the radios at one time. AP3 and AP4 are not
to use load balancing. Because load balancing is set on location entries,
you have to assign the access points to different location entries.
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Figure 5. Configuration Example 3
Just as access points of a location entry have to use the same location
parameters, they also have to support the same wireless networks. In this
example, access points AP1 and AP2 carry four wireless networks, WN_1
to WN_4. Access points AP_3 and AP_4 carry only three of the same
networks, WN_1 to WN_3, but not WN4. Because the access points are
not supporting the same wireless networks, you have to assign them to
different location entries.
Figure 6. Configuration Example 4
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Here is another example. The four access points are supporting four
wireless networks. As in the previous example, AP1 and AP2 are
supporting networks WN_1 to WN_4, while AP3 and AP4 are supporting
WN_1 to WN_3, plus one hotspot network, WN_5. Because the access
points are not supporting the same wireless networks they have to be
assigned to different location entries.
Figure 7. Configuration Example 5
As illustrated in the previous examples, the settings of a location entry and
wireless networks apply to all the access points, and that different location
entries are needed for devices that need to have different settings or
wireless networks. There are, however, a couple parameters you can set
on the individual access points themselves. They are listed in Table 3 on
page 30 and include syslog server and radio channel. Access points can
have different settings for these parameters and still be in the same
location entry, so long as all their other settings and wireless networks are
the same.
Here is an example. The example shows four access points. The access
points have the same settings for their location and wireless network
entries. However, access points AP1 and AP2 are to send their syslog
messages to syslog_east server and access points AP3 and AP4 are to
send their messages to syslog_west server.
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Figure 8. Configuration Example 6
Location entries do not have to correspond to actual physical locations.
Consequently, the wireless networks and access points of a location entry
do not have to be in the same physical location, as illustrated in this
example. There are two locations. Each has two access points. The four
wireless networks at each site are exactly the same. In this scenario you
have several options. One is to add two locations, one for each site.
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Figure 9. Configuration Example 7
Because the access points are supporting the same four networks, you
could add the access points to the same location entry. The illustration in
Table 10 on page 38 shows the access points separated by a building
entry. The building entry is optional.
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Figure 10. Configuration Example 8
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Building Your Account
Before you begin building your AlliedView Cloud account, you have to
determine the site requirements for the wireless networks. This usually
involves developing a site survey of the offices or buildings. There are
many elements to a site survey, but here are some of the main points:

Number of access points: You need to determine the number of
access points required to provide wireless coverage to the entire
site and to handle the number of wireless clients.

Number of wireless networks: Determining the number of wireless
networks has a variety of variables, including the number of
companies or organizations occupying a site and whether
networks require different types of authentication.

Network operating specifications: You have to decide on the
operating specifications of the networks, including 802.11 modes
and radio channels.

Authentication: You have to determine whether authentication for
the wireless clients is required and, if so, which type.

Hotspots: You have to decide whether to include hotspots to allow
wireless clients access to the Internet through your networks.

Usage plans: You can add usage plans to restrict the number of
hours wireless clients can access networks.
After you have made the site survey and installed the access points, you
are ready to build your AlliedView Cloud account. This involves entering
entries for the locations, wireless networks, building, floors. and access
points. It is important to remember that, as explained earlier in this
chapter, the parameter settings for your access points are set at these
three levels:

Location entries (refer to Table 1 on page 27.)

Wireless network entries (refer to Table 2 on page 28.)

Access point entries (refer to Table 3 on page 30.)
Here are the guidelines to assigning access points to location entries:

Access points with the same settings in all three levels can be
assigned to the same location entry.

Access points with different location or wireless network settings
have to be assigned to different location entries.

Access points with the same location and wireless network settings
but different access point entry settings can be assigned to the
same location entry or different entries.

A location entry can contain access points from different physical
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locations.
As you build your account you might wonder whether you should add the
location and wireless network entries first before the access points, or the
other way around. Actually, you can do it either way, as explained here:

If you enter the access points into your account before adding their
respective location and wireless network entries, they are stored in
the access point inventory with the status of “unassigned,”
meaning they are not assigned to any location entries. Their radios
are disabled and they do not forward network traffic. After
configuring the locations and network entries, you can add them to
their appropriate locations from inventory, at which point they
begin to forward wireless traffic.

If you configure the location and wireless network entries first, the
access points immediately begin to forward traffic when you add
them to your account and assign them to their respective location
entries.
Your account has a Get Started utility that can assist you in building your
first location entry, with wireless networks, a building and floor, and access
points. The utility is explained in Chapter 2, “Opening a New AlliedView
Cloud Account” on page 51. (The utility is only available during the initial
management session, after a company or organization opens an
AlliedView Cloud account.)
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Account Windows
Your AlliedView Cloud account has five main windows.

Home

Configuration

Monitoring

Inventory

Account
You display the windows by clicking the tabs in the row at the top of the
screen. You can view only one window at a time.
Home
The Home window displays general status information about the wireless
networks and access points.
Figure 11. Home Window
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Configuration
The Configuration window is where you perform most of your
management tasks, such as adding locations, buildings, and floors, as
well as configuring wireless networks and access points.
Figure 12. Configuration Window
The parts of the window are described here:

The Locations menu on the left side displays the locations,
wireless networks, and access points in their hierarchical order.
You move through the hierarchy by clicking on the entries. When
you select an entry, its configuration settings are displayed in the
main section of the window.

The Shared Settings menu in the bottom left corner contains
selections for configuring features that apply to locations and
wireless networks, such as radio schedules and usage plans. The
selections in the menu remain the same regardless of the selected
entry.

The Choose Action menu in the upper right corner of the window
contains management functions that change depending on the
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selected entry. For instance, the menu displays different selections
for a location than a building.

Monitoring
The All Locations section typically displays the configuration
settings of selected entries. It is in this part of the window that you
enter configuration settings.
This window displays status information about the wireless networks and
access points.
Figure 13. Monitoring Window
Inventory
You use this window to add or remove access points from your account.
You have to add access points to the inventory before you can manage
them with the program.
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Figure 14. Inventory Window
Account
You use this window to configure your account, such as adding managers
or access point licenses.
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AlliedView Cloud User’s Guide
Figure 15. Account Window
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Chapter 1: Introduction to AlliedView Cloud
User Accounts
There are four types of AlliedView Cloud user accounts. They are listed
here:

Owner account - The owner account is added when the first
person of a company or organization opens an AlliedView Cloud
account. A company or organization can have only one owner
account and the account cannot be changed or transferred to
another account. The person with the owner account can view or
manage all entries in the company’s AlliedView Cloud account,
and invite others to open new AlliedView Cloud user accounts.

Admin accounts - Admin accounts, like the owner account, give
individuals full access to view or manage all entries in the
company’s AlliedView Cloud account. Admin accounts also allow
users to invite others to open AlliedView Cloud accounts. The
difference between owner and admin accounts is that there can be
only one owner account while there can be any number of admin
accounts.

Read-only accounts - Read-only accounts give individuals
permission to view the elements but not change any values.

Hotspot clerk accounts - Hotspot clerk accounts allow individuals
to sells, print, or monitor hotspot vouchers. Only users with hotspot
clerk accounts can manage vouchers.
Note
The users described above are not to be confused with wireless or
hotspot clients who access your wireless networks.
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Licenses and Tokens
To use the AlliedView Cloud program you have to open an account and
purchase a license. A license consists of tokens. A token provides
management support for one AT-AP500 Access Point for one calender
month. You can add licenses and tokens to your account at any time.
To obtain new licenses and tokens, submit requests through your Allied
Telesis 24/7 Support account.
If a license expires and you do not purchase additional licenses, you lose
access to the AlliedView Cloud application and your wireless networks as
follows:

A one-week grace period begins the day after the end of the
license period. Your access to the AlliedView Cloud application is
limited to the Home window. The access points in the account
continue to forward wireless network traffic, with guest access and
authentication cloud services, using their last saved configuration
settings.

After the one-week grace period. the access points are return to
the factory default configurations.and stop forwarding wireless
traffic. However, they are not deleted from the account. The access
points begin to forward traffic again if a new license with tokens is
added to the account.

Thirty days after the end of the grace period, the AlliedView Cloud
account is de-activated if no new licenses and tokens are installed.
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Starting or Ending Management Sessions
This section contains procedures for starting or ending management
sessions with the AlliedView Cloud program. The procedures assume you
have obtained an account and run the Get Started utility. For instructions,
refer to Chapter 2, “Opening a New AlliedView Cloud Account” on page
51.
Starting a
Management
Session
To start a management session, do the following:
1. Open your web browser. Supported browsers include Microsoft
Internet Explorer, Google Chrome, and Apple Safari.
2. Enter this web address into the URL field of your browser:
avcloud.alliedtelesis.com
The AlliedView Cloud application displays this window.
Figure 16. AlliedView Cloud Window
3. Enter your username (email address) and password for your
AlliedView Cloud account in the Username and Password fields at the
top of the window and click the LOG IN button. The username and
password are case-sensitive.
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You are logged into your AlliedView Cloud account. The program
initially displays the Home window. Refer to Figure 11 on page 41.
Ending a
Management
Session
To end a management session, from any window in the application, hover
the cursor over your username in the top right corner and click Sign Out
from the pop-up menu.
Figure 17. Sign Out Selection
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Firmware Version Number
This version of the manual applies to version 1.1 of the AlliedView Cloud
program. The version number of the program is displayed in the lower
right corners of the application windows. Refer to Figure 18.
Figure 18. Firmware Version Number
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Chapter 2
Opening a New AlliedView Cloud
Account
This chapter includes the following sections:

“Introduction to Opening an AlliedView Cloud Account” on page 52

“Opening a 24/7 Support Account” on page 53

“Opening an AlliedView Cloud Account” on page 57

“Activating Your AlliedView Cloud Account” on page 61

“Running the Get Started Utility” on page 63

“Where to Go Next” on page 72
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Introduction to Opening an AlliedView Cloud Account
There are four steps to opening an AlliedView Cloud account and starting
the initial management session:

Step 1: Open a 24/7 Support account with Allied Telesis, Inc. You
can skip this step if you already have an account. For instructions,
refer to “Opening a 24/7 Support Account” on page 53.

Step 2: Open a new AlliedView Cloud account using your 24/7
Support account. For instructions, refer to “Opening an AlliedView
Cloud Account” on page 57.

Step 3: Activate your new AlliedView Cloud account. For
instructions, refer to “Activating Your AlliedView Cloud Account” on
page 61.

Step 4: Run the Get Started utility. For instructions, refer to
“Running the Get Started Utility” on page 63.
The steps have to be performed in this order.
Note
The first individual to open an AlliedView Cloud account becomes
the owner of all accounts for the company or organization. The
owner can invite other individuals to open AlliedView Cloud
accounts to assist in managing or monitoring the access points. For
a list of supported accounts, refer to “User Accounts” on page 46.
There can be only one account owner.
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Opening a 24/7 Support Account
To open an account with AlliedView Cloud, you need to have a 24/7
Support account with Allied Telesis, Inc. If you already have an account,
skip this procedure and go to “Opening an AlliedView Cloud Account” on
page 57.
To open a 24/7 Support account, do the following:
1. Open your web browser.
2. Enter this web address in the URL field of the browser:
https://atportal.force.com/Support/CustomerCommunityHome
Your web browser displays the 24/7 Online Support web page.
Figure 19. 24/7 Online Support Web Page
3. Click the Sign Up button.
The web site displays the Register for an Account web page.
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Figure 20. Register for an Account Web Page
4. Fill in the fields for your company and click Submit. All fields are
required.
Note
The Company Name field becomes the name of your AlliedView
Cloud organization account. The owner and all account holders who
are invited by the owner to open accounts must enter the same
name in the Company Name field when opening 24/7 Support
accounts.
Note
The email address you enter in the Email field will be your
AlliedView Cloud username.
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The program signals the completion of the registration process with
this message.
Figure 21. Completion of Registration
Allied Telesis, Inc. sends you an automated email within a few minutes,
acknowledging receipt of your registration information.
Another email is sent to you in one business day with a web link.
Continue with the next step after you receive the second email.
5. Open the email and click the link.
Your web browser opens and displays this prompt.
Figure 22. Change Your Password Prompt
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6. Enter a password for your new 24/7 Support account in the New
Password field. It must be at least eight characters and have at least
one letter and one number. The password is case-sensitive.
7. Reenter the password in the Confirm New Password field.
8. Click Change Password.
You are automatically logged into your new 24/7 Support account and
this window is displayed:
Figure 23. My Support Cases Window
You now have an account with 24/7 Support. Your username is your
email address and your password is the password you entered in step
6.
9. Click Logout in the upper right corner of the window.
You are now ready to open an account in AlliedView Cloud. For
instructions, go to “Opening an AlliedView Cloud Account” on page 57.
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Opening an AlliedView Cloud Account
Now that you have a 24/7 Support account, you can open an AlliedView
Cloud. To open an account, do the following:
1. Open the web browser on your management workstation.
2. Enter the following address in the URL field of the web browser:
https://avcloud.alliedtelesis.com
The following screen is displayed:
Figure 24. AlliedView Cloud Window
3. Click Sign Up in the upper right corner of the window.
The program displays the following window:
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Figure 25. Sign Up Window
4. Click the dialog circle for I have an existing central account.
The window adds Username and Password fields.
Figure 26. Sign Up Window with Username and Password Fields
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5. Enter your username (email address) and password for your 24/7
Support account.
6. Click Continue.
The program displays the Sign Up window for AlliedView Cloud. Some
fields are already filled in with information from your 24/7 Support
account.
Figure 27. Sign Up Window for AlliedView Cloud
7. Fill in the empty fields in the window.
You can view the terms and conditions of the program by clicking
Terms and Conditions.
8. After completing the form, click the SUBMIT button.
Upon successful sign-up, the following screen is displayed to confirm
successful sign-up and request you to check your email to validate the
account.
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Figure 28. Sign-Up Was Successful Window
9. After receiving the AlliedView Cloud Account Confirmation email, go to
“Activating Your AlliedView Cloud Account” on page 61.
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Activating Your AlliedView Cloud Account
To activate your new AlliedView Cloud account, do the following.
1. Open the AlliedView Cloud Account Confirmation email you received
after signing up for your account.
2. Either click the here link in the email or copy and paste the provided
HTTPS link into the URL field of your web browser.
The program displays the following window:
Figure 29. New Account Activation Window
3. Enter your account password in the Password field and click the
Activate button. The password is case-sensitive.
The program displays the following window to indicate that you have
successfully opened an AlliedView Cloud account:
Figure 30. 90 Days Free Trial Window
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4. Do one of the following:

To add licenses and tokens to your new account, click the ADD
LICENSE button and go to “Adding New Licenses” on page 283.

To run the Get Started utility to begin adding your wireless
networks and access points, go to “Running the Get Started Utility”
on page 63.
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Running the Get Started Utility
This section contains the procedure for running the Get Started utility in
your AlliedView Cloud account. The utility allows you to add the following
new entries to your account:

One location

One wireless network

Access points
The utility automatically adds one building and one floor, called Building 1
and Floor 1, respectively, and assigns the access points to the floor.
This procedure assumes you are continuing directly from the previous
procedure and that the 90 Days Free Trial window in Figure 30 on page 61
is displayed on your screen. If that window is not displayed, perform
“Starting a Management Session” on page 48 to log in to your account and
then go to step 2 in this procedure.
To run the Get Started utility, do the following:
1. Click the Get Started button in the 90 Days Free Trial window.
The utility automatically logs you into your account in the AlliedView
Cloud application and displays the License window in the Account tab.
Figure 31. License Window in the Account Tab
2. Click the Configuration tab.
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Figure 32. Get Started in the Configuration Window
3. Click the GET STARTED button.
The utility displays this introductory window:
Figure 33. Get Started Introductory Window
4. Click the START button.
The utility displays the Add Location window.
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Figure 34. Add Service Location Window in the Get Started Utility
5. Fill in the fields in the Add Service Location window. Parameters
marked with an asterisk are required. The fields are defined in Table 4.
The wordings of the fields in the window may vary, depending on the
selected country.
Table 4. Add Location Window in the Get Started Utility
Field
Description
Location Name
Enter a name for the location. You should
make the name as specific as possible so
that the location is easy to identify.
Country
Select the country of the location from the
pull-down menu.
The Country setting is not adjustable on
wireless access models sold in the United
States. As per FCC regulations, the
available wireless channels of wireless
products sold in the United States must be
fixed to approved channels only. The
setting is adjustable on models sold in
other countries.
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Table 4. Add Location Window in the Get Started Utility (Continued)
Field
Description
Zip Code
Enter the zip code of the location. (Your
account automatically determines the City
and State from the zip code.)
Street Address
Enter the street address of the location.
City
Enter the city of the location.
State
Enter the state of the location.
Time Zone
Select the time zone of the location from
the menu. Use the up and down arrow
keys to scroll through the list.
AP Local Password
Enter a management password for the
access points of the location. Your
AlliedView Cloud account automatically
assigns the password to the access points
when it detects them. The same password
is assigned to all the access points in a
location entry. The password can be up to
32 alphanumeric characters, It may not
contain spaces or any of these special
characters: “, $, :, <, >, &, *. You use the
password as the logon password to the
access points if you later decide to
manage or troubleshoot them as
independent units, without your
AlliedView Cloud account.
The AT-AP500 Access Point does not
support local management, but you must
still assign it a password.
Note
The country and time zone cannot be changed after a location is
added.
6. After filling in the fields in the Add Service Location window, click the
NEXT button.
The Get Started utility displays the Add Wireless Network window. You
use this window to define a wireless network for the access points in
the new location.
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Figure 35. Add Wireless Network Window in the Get Started Utility
7. Fill in the fields in the window. The parameters are defined in Table 5.
Table 5. Add Wireless Network Window in the Get Started Utility
Field
Network Name
Description
Enter a name for the network. The name
functions as the SSID for the network.
Here are the guidelines:
- A network must have a name.
- A name can be up to 32 characters.
- Spaces are not allowed.
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Table 5. Add Wireless Network Window in the Get Started Utility
Field
Wireless Network On
Description
Select the radios for the network from the
pull-down menu. The selections are listed
here:
- 2.4GHz and 5GHz
- 2.4GHz
- 5GHz
For example, if you select 5GHz, the
access points of the location will carry the
network on their 5GHz radios, but not the
2.4GHz radios. The default settings is
2.4GHz and 5GHz.
Network Authentication
Select the authentication method for the
network from the pull-down menu. The
options are listed here:
- Open System (no authentication)
- WPA-PSK
- WPA2-PSK
- WPA/WPA2-PSK
The access points support other
authentication methods in addition to the
four listed here. However, these are the
only ones you can select when you
initially add a wireless network. If you
want to use one of the other
authentication methods, choose one of
the four above for now, complete the rest
of this procedure, and then perform
“Editing Wireless Network Names and
Authentications” on page 155 to change
the authentication method.
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Table 5. Add Wireless Network Window in the Get Started Utility
Field
Data Encryption
Description
Select the data encryption for the network
from the pull-down menu. The options are
listed here:
- AES
- TKIP
- TKIP+AES
The available options depend on the
authentication method.
Network Key
Enter a shared secret key of 8 to 63
alphanumeric characters. The key can
include special characters.
Note
You can click the Show Characters box to show or hide the network
key characters: check the box to show or remove the check mark to
hide.
8. After filling in the fields in the Add Wireless Network window, click the
NEXT button.
The Get Started utility displays the Assign Access Point to Location
window. You use this window to add access points to the location.
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Figure 36. Assign Access Point to Location Window in the Get Started
Utility
Here are a couple points about this window:

The Access Points in Inventory and Assigned Access Points
sections are empty because this is the initial management session.

If you do not want to add access points to your account at this time,
click the Skip Assignment dialog circle and click FINISH.
9. To add one of more access points, fill in the New Access Point fields,
as follows:
a. Type a name for the access point in the Name field. Here are the
name guidelines:

It can be 2 to 16 characters.

It can contain letters or numbers.

It must have at least one letter.

It must not contain any spaces or special characters.

The only supported special character is the dash (-).

The name cannot end with a dash.
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b. Type the serial number of the access point in the Serial Number
field. The serial number can be found on a label on the bottom
panel of the access point. The serial number is case sensitive.
Letters must be entered in upper or lowercase as they are on the
label.
Note
An access point cannot be added without a valid serial number or
with the serial number of an access point that has already been
added.
c. Click the ASSIGN button. The access point is added to the
Assigned Access Points table.
d. To add more access points, repeat steps a to c.
10. After entering the access points, click the FINISH button.
This completes the Get Started utility. The utility adds the new entries
to your account and displays the configuration settings of the new
location in the main section of the Configuration window.
11. To confirm the new entries, click on the Wireless Networks and Access
Points folders beneath the location’s name in the Locations menu in
the left column.
Figure 37. Locations Menu After the Get Started Utility
12. If the access point you added to your account is powered on and
connected to the Internet, you can confirm its connection to the
AlliedView Cloud program by clicking the Inventory tab and examining
its identifier in the Inventory window. The identifier, which includes its
name, serial number, model name, and location, should display the
correct model name. If, instead, the model name is “unknown,” the
device and the program have not established a connection.
13. For suggestions on what procedures to perform next, refer to “Where
to Go Next” on page 72.
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Where to Go Next
Here are suggestions on where to go next now that you have completed
the Get Started utility.

To add more locations, refer to “Adding Locations” on page 78.

To add more buildings or floors to locations, refer to “Adding
Buildings to Locations” on page 104 or “Adding Floors to Buildings”
on page 110.

To add more access points to the inventory, refer to Chapter 6,
“Access Point Inventory” on page 117.

To add more wireless networks, refer to “Adding Wireless
Networks” on page 150.

To change the authentication method of a new wireless network to
no authentication, refer to “Editing Wireless Network Names and
Authentications” on page 155.

If you want wireless networks of a location to use an authentication
method that requires a RADIUS server, you have to add a RADIUS
server profile to the location entry before setting the authentication
method. For instructions, refer to “Adding RADIUS Server Profiles”
on page 231 and “Adding RADIUS Server Profiles to Locations” on
page 235. Then change the authentication method of the wireless
networks with “Editing Wireless Network Names and
Authentications” on page 155.

If you want to add a schedule to a location entry to control the
hours and days of operations for access point radios, refer to
“Adding Radio Schedules” on page 217 and “Adding Radio
Schedules to Locations” on page 220.

To invite other individuals in your company or organization to open
accounts in your AlliedView Cloud organization account, go to
“Inviting Users to Add AlliedView Cloud Accounts” on page 295.
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Chapter 3
Locations
This chapter includes the following sections:

“Introduction to Locations” on page 74

“Viewing Locations” on page 75

“Adding Locations” on page 78

“Copying Locations” on page 82

“Editing a Location’s Name or Address” on page 85

“Deleting Locations” on page 86
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Chapter 3: Locations
Introduction to Locations
Your AlliedView Cloud account stores wireless access points in groups
called “locations” or “location entries.” The access points of a location
entry are managed as a group and share the same wireless networks and
configuration settings. Beneath location entries are folders for storing the
wireless networks and access points. For an example of a location entry
and its folders, refer to Figure 2 on page 24. Here are location entry
guidelines:

Your account can have any number of location entries.

A location entry can have from one to hundreds of access points.

A location entry can have up to sixteen wireless networks.

The access points of a location entry are managed as a group and
share the same wireless networks and operational settings.

Access points that need to have different wireless networks or
operational settings have to be assigned to different location
entries.

Location entries are managed in the Configuration tab, as shown in
Figure 38 on page 75. From the tab you can add or delete location
entries as well as configure their parameter settings.

Location entries have operational parameters for some of the
operating characteristics of your wireless networks and access
points. Examples include radio schedules, radio modes, and load
balancing. The settings for these parameters apply to all the
networks and access points in a location entry, Access points that
need to have different settings for their location entry parameters
have to be stored in different location entries. For examples, refer
to “Wireless Network Examples” on page 32. For information on
the parameters, refer to Chapter 4, “Location Parameters” on page
87.

Location entries usually represent the physical locations of your
access points and wireless networks. For example, they can
represent part of a building, an entire building, or multiple
buildings.

Location entries can contain wireless networks and access points
that are located at different physical locations.
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Viewing Locations
To view the current locations in your account, click the Configuration tab.
The locations are listed in alphabetical order in the main body of the
screen as well as in the Locations menu in the left column. The example in
Figure 38 has four locations.
Figure 38. Configuration Tab
If there are many locations and you have trouble finding a specific one,
there are two ways you can search for it. One way is with the search tool
near the upper right corner of the screen, just below the Choose Action
menu. Type in the name of the location you are looking for and press
Return. Another way to search for locations is with the Locations menu in
the left column. It also has a search feature.
To view the configuration settings of a location, click its name in either the
main body of the window or in the Locations menu. The configuration
settings are displayed in the main body of the screen. An example is
shown in Figure 39 on page 76. By default, the Location Profile section is
expanded. To expand other sections, click their arrows.
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Figure 39. Location Configuration Settings
The sections in the screen are explained in the procedures listed in
Table 6.
Table 6. Sections in the Location Configuration Window
Section
Procedure
Location Profile
“Editing a Location’s Name or Address”
on page 85
Wireless Radio
“Configuring Basic Radio Settings” on
page 91, “Turning Access Point Radios
On or Off” on page 89, and “Adding Radio
Schedules to Locations” on page 220
Load Balancing
“Configuring the Maximum Number of
Wireless Clients” on page 94
AP Local Management
“Setting the Local Password for Access
Points” on page 96
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Table 6. Sections in the Location Configuration Window (Continued)
Section
Procedure
Radius Server
“Adding RADIUS Server Profiles to
Locations” on page 235
QoS
“Configuring WMM QoS” on page 98
By default, the locations are listed by their names. You can also view them
in a map by clicking the Map option directly beneath the “All Locations”
label. Here is an example.
Figure 40. Configuration Map
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Adding Locations
This section contains the procedure for adding new locations. A new
location requires the following information:

Location name

Address

Country

Time zone

Password for local management
You can add only one location at a time. To add a new location, do the
following:
1. Click the Configuration tab:
2. Select Add Location from the Choose Action menu.
Figure 41. Add Location Selection in the Choose Action Menu
The program displays the Add Location window.
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Figure 42. Add Location Window
3. Fill in the fields. Parameters marked with an asterisk are required. The
fields are defined in Table 7.
Table 7. Add Location Window
Field
Description
Location Name
Enter a name for the location. You should
make the name as specific as possible so
that the location is easy to identify.
Country
Select the country of the location from the
pull-down menu.
The Country setting is not adjustable on
wireless access models sold in the United
States. As per FCC regulations, the
available wireless channels of wireless
products sold in the United States must be
fixed to approved channels only. The
setting is adjustable on models sold in
other countries.
Zip Code
Enter the zip code of the location.
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Table 7. Add Location Window
Field
Description
Street Address
Enter the street address of the location.
City
Enter the city of the location.
State
Enter the state of the location.
Time Zone
Select the time zone of the location from
the menu. Use the up and down arrow
keys to scroll through the list. Here are the
guidelines to setting the time zone:
- You can select only one time zone.
- You must select the country before
setting the time zone.
- The available time zones are determined
by the country setting.
AP Local Password
Enter a management password for the
access points of the location. The
program automatically assigns this
password to the access points when it
detects them. The same password is
assigned to all the access points of a
location. The password can be up to 32
alphanumeric characters, It may not
contain spaces of any of these special
characters: “, $, :, <, >, &, *. You use this
password as the logon password to the
access points if you later decide not to
use AlliedView Cloud program to manage
them, and instead manage them as
independent units.
The AT-AP500 Access Point does not
support local management, but you must
still assign it a password.
Note
You cannot change the country or time zone after adding a location.
4. After filling in the fields, click ADD THIS LOCATION.
The program displays a confirmation window. An example is shown
here.
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Figure 43. Add Location Confirmation Window
5. Do one of the following:

To add a wireless network to the new location, click Add Wireless
Network. Go to step 4 in “Adding Wireless Networks” on page 150
for instructions.

To add more locations or perform a different procedure, click
CLOSE. To add another location, repeat this procedure starting
with step 2.
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Chapter 3: Locations
Copying Locations
If two or more locations are to have similar configurations, rather than
configuring the locations separately, you can save time and effort by
configuring one location and then copying its configuration to the other
locations.
Note
Copying the configuration settings to a location overwrites that
location’s configuration.
To copy an existing location’s parameters to other locations, do the
following.
1. Click the Configuration tab.
2. In the Locations menu in the left margin, click the name of the location
whose configuration you want to copy. This is the source location. You
can select only one location to be the source location. In the example
shown here, the Warehouse - TL location is selected as the location to
be copied.
Figure 44. Selecting a Location
The configuration details for the selected location are displayed in the
main body of the Configuration tab.
3. Select Copy Config from the Choose Action menu:
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Figure 45. Copy Config Selection in the Choose Action Menu
The program displays the Copy Config window:
Figure 46. Copy Config Window
The top area includes the parameter categories you can copy from the
source location to the destination locations The Destination section
lists all of the locations, except for the source location.
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4. In the top area, click the dialog boxes of the parameters you want to
copy from the source location to the destination locations. A parameter
is selected when its dialog box has a check mark. The default is no
parameters selected.
5. In the Destination area, click the dialog box of the destination location.
This is the location to which you want to copy the parameters from the
source location. You can select more than one destination location. To
copy the parameters to all the locations, click the dialog box next to
Location Name in the top row.
If you have trouble finding the correct locations, you can search for
them using the Name and search fields in the upper right side of the
Copy Config window. Use the Name pull-down field to search by
location name or address, and then enter appropriate text string in the
search field.
6. Click COPY CONFIG.
The program copies the select parameters from the source location to
the selected destination locations.
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Editing a Location’s Name or Address
This section explains how to edit a location’s name or address.
Note
You cannot change the country or time zone of a location.
To edit a location’s name or address, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left margin or the locations list in the main
part of the screen, click the name of the location you want to edit. You
can edit only one location at a time.
The program displays the details of the location, with the Location
Profile section expanded. An example is shown in Figure 39 on page
76.
3. In the Location Profile area, edit the location name and/or address.
The fields are defined in Table 7 on page 79.
4. Click APPLY to save your changes or NO to cancel the action.
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Deleting Locations
This section contains instructions on how to delete locations from your
account.
Note
Access points of deleted locations are retained in inventory, with a
status of unassigned. Their parameter settings are returned to their
default values and their radios are disabled. They stop forwarding
network traffic until they are assigned to another location.
To delete a location, do the following.
1. Click the Configuration tab.
2. In the Locations menu in the left margin or the locations list in the main
part of the screen, click the name of the location you want to delete.
You can delete only one location at a time.
The program displays the configuration of the location, with the
Location Profile section expanded. An example is shown in Figure 39
on page 76.
3. Select Delete This Location from the Choose Action menu:
Figure 47. Delete This Location Selection in the Choose Action Menu
The program displays a confirmation prompt.
4. Click YES to delete the location or NO to cancel the action.
5. Repeat this procedure starting with step 2 to delete more locations.
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Chapter 4
Location Parameters
This chapter contains the following sections:

“Introduction to Location Parameters” on page 88

“Turning Access Point Radios On or Off” on page 89

“Configuring Basic Radio Settings” on page 91

“Configuring the Maximum Number of Wireless Clients” on page 94

“Setting the Local Password for Access Points” on page 96

“Configuring WMM QoS” on page 98
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Introduction to Location Parameters
This chapter contains procedures on how to set access point parameters
in location entries. Because these parameters are controlled from location
entries, they apply to all the wireless networks and access points in
location entries. If you want wireless networks or access points to have
different settings, you must place them in different location entries. The
sections in this chapter are briefly described here:

“Turning Access Point Radios On or Off” on page 89 - You can use
the instructions in this section to turn the radios of the access
points at a location on or off. You might turn off the radios if there is
a network security risk or to perform network maintenance.

“Configuring Basic Radio Settings” on page 91 - This section
explains how to configure the wireless mode, channel width,
beacon interval, and Delivery Traffic Indication Message (DTIM)
interval of the access points.

“Configuring the Maximum Number of Wireless Clients” on
page 94 - This section contains instructions on how to set the
maximum number of wireless clients the access points can support
on the radios at one time. This is also referred to as load
balancing. You might want to limit the number of clients to prevent
network congestion by balancing the clients on both radios.

“Setting the Local Password for Access Points” on page 96 - This
section explains how to set the local password for access points in
a location. You use the password to manage access points locally,
without the AlliedView Cloud program. The same password is
applied to all the access points in a location. Manually setting the
local password is not required. If you do not assign a password,
the program automatically generates a password itself.

“Configuring WMM QoS” on page 98 - The instructions in this
section are used to configure WiFi Multimedia (WMM) QoS control,
which automatically prioritizes data with four queues: voice, video,
best effort, and background. There are also instructions for WMM
Powersave, which saves power for battery-operated devices to
optimize data transmission.
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Turning Access Point Radios On or Off
This section contains the procedure for turning on or off the 2.4GHz or
5GHz radios in the access points of a location. Here are the guidelines to
this procedure:

This procedure is performed at the location level and applies to all
the access points in a location.

You can separately turn the 2.4GHZ and 5GHz radios on or off.
To turn on or off the radios in the access points at a location, perform the
following procedure:
1. Click the Configuration tab.
2. In the Locations menu in the left margin, click the name of the location
with the access points whose radios you want to turn on or off. You can
select only one location. This example selects the Warehouse - TL
location.
Figure 48. Selecting a Location in the Locations Menu
The program displays the location configuration screen. For an
example, refer to Figure 39 on page 76.
3. In the location configuration screen, click the Wireless Radio option to
expand it.
The Wireless Radio configuration area is displayed:
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Figure 49. Expanding Wireless Radio Area
4. In the Radio On/Off Setting section, select either Always ON to turn
on the radios or Always OFF to turn them off, from the 2.4GHz Radio
or 5GHz Radio pull-down menu,
Note
The Scheduled option in the radio pull-down menus is explained in
Chapter 11, “Radio Schedules” on page 213.
5. Click APPLY to save the changes or CANCEL to cancel the action.
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Configuring Basic Radio Settings
This section contains the procedure for configuring the following radio
settings on the 2.4GHz and 5GHz radios in the access points of a location:

Wireless mode

Channel width

Beacon interval

Delivery Traffic Indication Message (DTIM) interval
The parameters are defined in Table 8 on page 92.
This procedure is performed at the location level and affects all the access
points in a location.
To configure the basic radio settings of the access points in a location,
perform the following procedure:
1. Click the Configuration tab.
2. In the Locations menu in the left margin, click the name of the location
with the access points whose radios you want to configure. You can
select only one location. For an example, refer to Figure 48 on page
89.
The program displays the location configuration screen. For an
example, refer to Figure 39 on page 76.
3. In the location configuration area, click the Wireless Radio option to
expand it.
The program displays the Wireless Radio configuration section. Refer
to Figure 49 on page 90.
The Radio On/Off Setting options are explained in “Turning Access
Point Radios On or Off” on page 89.
4. Configure the settings in the 2.4GHz Configuration and 5GHz
Configuration sections. Refer to Table 8 on page 92.
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Table 8. Basic Radio Settings
Basic Radio Setting
Wireless Mode
Description
Specifies the Physical Layer (PHY)
standards for the radios. The available
modes depend on the radio and country.
The modes for the 2.4GHz radio are listed
here:
- IEEE 802.11b: The access points accept
only 802.11b clients.
- IEEE 802.11b/g: The access points
accept 802.11b and 802.11g clients.
- IEEE 802.11b/g/n: The access points
accept 802.11b, 802.11g, and 802.11n,
clients operating at 2.4GHz. This is the
default setting for the 2.4GHz radio.
The modes for the 5GHz radio are listed
here:
- IEEE 802.11a: The access points accept
802.11a clients operating at 5GHz.
- IEEE 802.11a/n: The access points
accept 802.11n and 802.11a clients
operating at 5GHz.
- IEEE 802.11a/c: The access points
accept 802.11a and 802.11c clients. This
is the default setting for the 5GHz radio.
Channel Width
Specifies the channel width of a radio.
The wider channels allow for higher data
rates, but reduce the number of available
channels for other wireless devices.
Setting the channel width for the 2.4GHz
is only available with the IEEE 802.11b/g/
n wireless mode. The options are 20 and
40MHz. The default is 20MHz.
Setting the channel width for the 5GHz
radio is available with the IEEE 802.11a/n
and IEEE 802.11a/c modes. The options
are 20 and 40MHz for the IEEE 802.11a/n
mode and 20, 40, and 80MHz for the
IEEE 802.11a/c mode. The default is
20MHz.
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Table 8. Basic Radio Settings
Basic Radio Setting
Description
Beacon interval
Specifies the time interval, in milliseconds,
for transmissions of beacon frames. The
access point transmits beacon frames to
announce the existence of the wireless
network. The range is 100 to 1000
milliseconds. The default setting is 100
milliseconds (10 beacon frames per
second).
Delivery Traffic Indication
Message (DTIM) interval
Specifies the Delivery Traffic Information
Map (DTIM) period. This value specifies
how often clients sleeping in low power
mode should check the access point for
buffered traffic. The interval is defined in
beacon frames. The range is 1 to 255
beacons frames. The default is 3 beacon
frames.
To display the beacon interval and DTIM parameters, click the Show
Advanced Features link.
5. Click APPLY to save the changes or CANCEL to cancel the action.
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Configuring the Maximum Number of Wireless Clients
This section contains instructions on how to set the maximum number of
wireless clients the access points can support on the radios at one time.
This is referred to as load balancing. The range is 1 to 128 clients. The
default is 128 clients per radio. Here are the guidelines to load balancing:

Load balancing is applied at the location level and applies to all the
access points in a location.

The 2.4GHz and 5GHz radios can have different load balancing
values.
To configure load balancing on the access points in a location, perform the
following procedure:
1. Click the Configuration tab.
2. In the Locations menu in the left margin, click the location where you
want to configure load balancing. You can configure only one location
at a time. For an example, refer to Figure 48 on page 89.
The program displays the location configuration screen. For an
example, refer to Figure 39 on page 76.
3. In the location configuration area, click Load Balancing to expand the
section.
The Load Balancing section is displayed:
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Figure 50. Expanding Load Balancing Area
4. In the 2.4GHz Max. Wireless Clients and 5GHz Max. Wireless Clients
fields, enter the maximum number of clients the radios in the location
should support at one time. The range is 1 to 128 clients. The default is
128 clients.
5. Click APPLY to save the changes or CANCEL to cancel the action.
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Chapter 4: Location Parameters
Setting the Local Password for Access Points
This procedure explains how to set the local password for access points in
a location. You use the password to manage access points locally, without
the AlliedView Cloud program. The same password is applied to all the
access points in a location. Manually setting the local password is not
required. If you do not assign a password, the program automatically
generates a password itself.
Note
The AT-AP500 Access Point does not support local management,
but still must have a local password.
To set the local password for the access points in a location, do the
following:
1. Click the Configuration tab.
2. In the Locations menu in the left margin or the locations list in the main
part of the screen, click the name of the location whose local password
you want to change.
The program displays the configuration of the location, with the
Location Profile section expanded. An example is shown in Figure 39
on page 76.
3. Click AP Local Management to expand the section.
The program displays the prompt for setting the local password for
access points.
Figure 51. AP Location Management Section for the Local Password for
Access Points in a Location
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4. Enter a new local password for the access points. The password can
be up to 32 alphanumeric characters, It may not contain spaces of any
of these special characters: “, $, :, <, >, &, *.
You can click the Show Characters box to show or hide the network
key characters: check the box to show or remove the check mark to
hide.
5. Click Save to activate the change or Cancel to cancel the procedure.
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Chapter 4: Location Parameters
Configuring WMM QoS
This section describes enabling or disabling WiFi Multimedia (WMM) and
WMM Powersave (both enabled by default).
WiFi Multimedia (WMM) QoS control automatically prioritizes data with
four queues:

Voice: highest

Video: second highest

Best effort: medium (for example, standard IP application)

Background: lowest (for example, FTP)
WMM Powersave saves power for battery-operated devices to optimize
data transmission.
Note
WMM must be supported by wireless clients to be effective.
To enable or disable WMM and/or WMM Powersave, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left margin, click the location where you
want to configure QoS. You can configure only one location at a time.
For an example, refer to Figure 48 on page 89.
The program displays the location configuration screen. For an
example, refer to Figure 39 on page 76.
3. Click the QoS section to expand it.
The Wireless QoS configuration area is displayed:
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Figure 52. QoS Section
4. Click the WiFi Multimedia (WMM) Enable or Disable button to enable
or disable WMM, respectively.
5. Click the WMM Powersave Enable or Disable button to enable or
disable WMM Powersave, respectively.
6. Click APPLY to save the changes or CANCEL to cancel the action.
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Chapter 5
Buildings and Floors
This chapter includes the following sections:

“Introduction to Buildings and Floors” on page 102

“Viewing the Buildings of a Location” on page 103

“Adding Buildings to Locations” on page 104

“Changing Building Names” on page 107

“Deleting Buildings” on page 108

“Viewing the Floors of Buildings” on page 109

“Adding Floors to Buildings” on page 110

“Editing Floors” on page 113

“Deleting Floors” on page 115
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Chapter 5: Buildings and Floors
Introduction to Buildings and Floors
Buildings and floors provide you with a way to organize your access points
in your account to make them easier to find. They are stored in the Access
Points folder in a location entry. A location entry has to have at least one
building and one floor. Location entries come with one default building,
called Building 1. Location entries do not come with a default floor.
However, the application automatically adds one, called Floor 1, the first
time you assign an access point to a location entry that does not have any
floors.
Building and floor entries do not have to represent actual physical
buildings and floors. You can use them in a variety of ways. For instance,
you might use them to represent areas of a building or floor.
In this version of the program, buildings and floors do not have any
variables or parameters that control access points or wireless networks.
Their names are their only variables.
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Viewing the Buildings of a Location
This section contains the procedure for viewing the buildings of a location.
You can view the buildings of only one location at a time.
To view the buildings of a location, do the following:
1. Click the Configuration tab.
2. In the Locations column in the left column, click
location name -> Access Points
of the location whose buildings you want to view. This example
displays the buildings at the Warehouse - TL location:
Figure 53. Viewing the Buildings of a Location
The buildings of the location are listed under the Access Points folder.
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Adding Buildings to Locations
This section contains the procedure for adding buildings to locations. You
have to add a location before adding its buildings. For instructions, refer to
“Adding Locations” on page 78.
To add a building to a location, do the following.
1. Click the Configuration tab.
2. In the Locations menu in the left column, click the name of the location
where you want to add the new building. Alternatively, click the name
in the All Locations portion of the window. This example shows the
selection in the Warehouse - TL location.
Figure 54. Selecting a Location from the Locations Menu
3. Select Add Building from the Choose Action menu.
Figure 55. Add Building Selection in the Choose Action Menu
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The Add Building window is displayed.
Figure 56. Add Building Window
4. Type a name for the building in the Building Name field.
5. Click ADD THIS BUILDING.
The program displays a confirmation window.
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Figure 57. Add Building Confirmation Window
6. Do one of the following:

To add more buildings or perform a different procedure, click
CLOSE. To add more buildings, repeat this procedure starting with
step 2.

To add a floor to the new building, click Add Floor. For
instructions, go to “Adding Floors to Buildings” on page 110.
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Changing Building Names
To change the name of a building, do the following.
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Access Points -> building name
of the building you want to edit. You can edit only one building at a
time. The example here selects Building 22A in the Warehouse - TL
location.
Figure 58. Selecting a Building
The program displays the Building Name field
Figure 59. Building Name Field
3. Edit the building name.
4. Click SAVE to save the change or CANCEL to cancel the action.
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Deleting Buildings
To delete a building from your account, do the following.
Note
Access points of deleted buildings are retained in inventory, but their
status are changed to unassigned. Their configuration settings are
returned to the default values. Their radios are disabled and they
stop forwarding traffic. To assign access points to other locations,
refer to “Moving Access Points to New Locations” on page 130 or
“Moving Unassigned Access Points to Locations” on page 133.
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Access Points -> building name
of the building you want to delete. You can delete only one building at
a time. For an example, refer to Figure 58 on page 107.
3. Select Delete This Building from the Choose Action menu:
Figure 60. Delete This Building Selection in the Choose Action Menu
The program displays a confirmation window.
4. Click YES to delete the building or NO to cancel the action.
If you click YES, the program deletes the building.
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Viewing the Floors of Buildings
This section explains how to display the floors of a building. To view the
names of the floors of a building, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Access Points -> building name
of the building with the floors you want to view. In the example,
Building 22A in the Warehouse - TL location has two floors.
Figure 61. Displaying the Floors of a Building
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Adding Floors to Buildings
This section explains how to add floors to buildings. You should add floors
before adding access points.
To add a floor to a building, do the following.
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Access Points -> building name
where you want to add the floor. You can add a floor to only one
building at a time. For an example, refer to Figure 58 on page 107.
3. Select Add Floor from the Choose Action menu:
Figure 62. Add Floor Selection in the Choose Action Menu
The program displays the Add Floor window.
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Figure 63. Add Floor Window
4. Type a name for the floor in the Floor Name field.
5. If you want to select a different building in the same location for the
floor, use the In Building pull-down menu to select the floor. Otherwise,
leave the selection as is.
Note
You cannot move a floor to a different building after it is added to a
building.
6. Click ADD THIS FLOOR to add the floor to the building or CANCEL to
cancel the action.
A window is displayed confirming the addition of the floor.
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Figure 64. Add Floor Confirmation Window
7. Do one of the following:

To add more floors to this building, click CLOSE to return to the
Building Name window and repeat the procedure starting with step
2.

To move an access point already in inventory to this floor, click
Close and go to “Moving Access Points to New Locations” on
page 130 or “Moving Unassigned Access Points to Locations” on
page 133.

To add a new access point to inventory and assign it to this floor,
click Add Access Point. For instructions, go to “Adding Access
Points with the Configuration Tab” on page 121 and start with step
4.
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Editing Floors
This section contains the procedure for editing the following floor
parameters:

Name

Width and length
Note
Floor dimensions have no function in this release of the product.
To re-name a floor or change its dimensions, do the following.
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name
of the floor you want to edit. You can edit only one floor at a time. This
example selects the 1st floor in Building 22A.
Figure 65. Selecting a Floor
The program displays the Floor Details window.
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Figure 66. Floor Details
3. In the floor configuration area, edit the floor name.
4. If desired, enter the floor length and width, in feet.
5. Click SAVE to save your changes or CANCEL to cancel the action.
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Deleting Floors
To delete a floor, do the following.
Note
Access points of deleted floors are retained in inventory, but their
status are changed to unassigned. Their configuration settings are
returned to the default values. Their radios are disabled and they
stop forwarding traffic. To assign access points to other locations,
refer to “Moving Access Points to New Locations” on page 130 or
“Moving Unassigned Access Points to Locations” on page 133.
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name
of the floor you want to delete. You can delete only one floor at a time.
For an example, refer to Figure 65 on page 113.
3. Select Delete This Floor from the Choose Action menu:
Figure 67. Delete This Floor Selection in the Choose Action Menu
The program displays a confirmation prompt.
4. Click YES to delete the floor or NO to cancel the action.
If you click YES, the program deletes the floor.
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Chapter 6
Access Point Inventory
This chapter includes the following sections:

“Viewing the Access Point Inventory” on page 118

“Introduction to Adding Access Points” on page 120

“Adding Access Points with the Configuration Tab” on page 121

“Adding Access Points with the Inventory Tab” on page 125

“Adding Access Points with a CSV File” on page 127

“Moving Access Points to New Locations” on page 130

“Changing Access Points to Unassigned” on page 132

“Moving Unassigned Access Points to Locations” on page 133

“Setting the Local Password for Unassigned Access Points” on
page 134

“Deleting Access Points from Inventory” on page 136
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Chapter 6: Access Point Inventory
Viewing the Access Point Inventory
The inventory is where the AlliedView Cloud program stores the access
points in your account. The inventory contains access points that are
assigned to locations as well as unassigned units.
To view the inventory, click the Inventory tab. The program displays a list
of the access points in your account. An example is shown in Figure 68.
Figure 68. List of Access Points in the Inventory Tab
Access points are identified as shown in Figure 69.
Access Point
Name
Serial
Number
Model
Building
Figure 69. Access Point Identifier
You can sort the devices with the Sort By options above the list, as well as
search for devices with the magnify glass option in the upper right corner.
You can also search for access points with the Inventory menu in the left
margin of the screen. Refer to Figure 70 on page 119.The menu lists all
the locations. Clicking on a location displays the access points of the
location in the main body of the screen. The Unassigned option in the
menu displays unassigned devices.
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Figure 70. Inventory Menu with Locations
Placing the cursor to the far right of the name displays a small, blue, up
arrow. Clicking it displays status information about the device. Figure 71 is
an example.
Figure 71. Access Point Status Information
Clicking the name of an access point displays its profile window. For an
example, refer to Figure 75 on page 123.
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Introduction to Adding Access Points
There are three ways to add access points to your account. Two ways are
used to add devices one at a time. The third way is used to add multiple
devices. The methods are listed here:

“Adding Access Points with the Configuration Tab” on page 121 You use this method to add one access point at a time. You use
the Locations menu in the Configuration tab to move to the building
and floor when the device is to be assigned.

“Adding Access Points with the Inventory Tab” on page 125 - You
can also add one device at a time from the Inventory tab, as
explained in this section.

“Adding Access Points with a CSV File” on page 127 - If you have
a lot of access points to add, you might find it easier to add them to
a CSV file and download the file to the program. Access points
added in this manner are initially not assigned to any locations.
You have to assign them to locations after adding them to the
inventory.
Here are the guidelines to adding access points:

You can only add access points that have been approved for this
program by Allied Telesis. Refer to the product data sheet for a list
of approved products.

You have to know the serial numbers of the access points. The
serial numbers are located on labels on the bottoms of the units.

The location, building, and floor where you want to assign an
access point should already exist in the program. For instructions,
refer to Chapter 3, “Locations” on page 73 and Chapter 5,
“Buildings and Floors” on page 101.

If you assign an access point to a building that does not have
floors, the program automatically adds a floor and assigns the
access point to it.

You can add access points to the inventory without assigning them
to locations by designating them as unassigned.

When you add an access point with the Configuration or Inventory
tab, the program attempts to communicate with it at the completion
of the procedure. If the device is unavailable, the program still adds
it to its inventory, but marks its status as “Waiting for connection.”
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Adding Access Points with the Configuration Tab
This section contains the procedure for adding new access points to the
inventory in your account, with the Locations menu in the Configuration
tab. Please review the information in “Introduction to Adding Access
Points” on page 120 before performing this procedure.
To add a new access point to the program from the Configuration tab, do
the following:
1. Click the Configuration tab.
2. In the Locations menu in the left margin, select:
location name - > Access Points - > building name - > floor name
where you want to add the access point. You can add an access point
to only one location and floor. The example here adds an access point
to the first floor in Building 22A in the Warehouse - TL location.
Figure 72. Example of Adding an Access Point to a Floor with the
Locations Menu
The program displays the floor profile. For an example, refer to Figure
66 on page 114.
3. Select Add Access Point from the Choose Action menu in the upper
right corner.
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Figure 73. Add Access Point Selection in the Choose Action Menu
The program displays the Add Access Point window:
Figure 74. Add Access Point Window
4. Type a name for the access point in the Name field. Here are the
name guidelines:

It can be 2 to 16 characters.

It can contain letters or numbers.

It must have at least one letter.

It must not contain any spaces or special characters.

The only supported special character is the dash (-).

The name cannot end with a dash.
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5. Type the serial number of the access point in the Serial Number field.
The serial number can be found on a label on the bottom panel of the
access point. The serial number is case sensitive. Letters must be
entered in upper or lowercase as they are on the label.
Note
An access point cannot be added without a valid serial number or
with the serial number of an access point already in inventory.
6. Click ADD THIS ACCESS POINT or CANCEL to cancel the action.
The program adds the access point to inventory and the selected floor,
and displays the Access Point Profile screen.
Figure 75. Access Point Profile Screen for an Assigned Access Point
At this point the program attempts to contact the access point. If it
succeeds, it updates the following fields in the screen with information
from the unit:

Hardware Revision
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
Firmware Revision

MAC Address

Date Provisioned

Date Located
If the program is unable to communicate with the access point, it still
adds it to the inventory and location.
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Adding Access Points with the Inventory Tab
This section contains the procedure for adding access points to the
program from the Inventory tab. Please review “Introduction to Adding
Access Points” on page 120 before performing this procedure.
To add an access point from the Inventory tab, do the following:
1. Click the Inventory tab.
2. Select Add Access Point from the Choose Action menu:
Figure 76. Add Access Point Selection
The program displays the Add Access Point window. For an example,
refer to Figure 74 on page 122.
3. Type a name for the access point in the Name field. Here are the name
guidelines:

It can be 2 to 16 characters.

It can contain letters or numbers.

It must have at least one letter.

It must not contain any spaces or special characters.

The only supported special character is the dash (-).

The name cannot end with a dash.
4. Type the serial number of the access point in the Serial Number field.
The serial number is found on a label on the bottom panel of the
access point. The serial number is case sensitive. Letters must be
entered in upper or lowercase as they are on the label.
Note
An access point cannot be added without a valid serial number or
with the serial number of an access point that is already in the
inventory.
5. Click ADD THIS ACCESS POINT in the bottom right corner or
CANCEL to cancel the action.
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The program adds the access point and displays the Access Point
Profile screen.
Figure 77. Access Point Profile Screen for an Unassigned Access Point
At this point the access is not assigned to any location, which is why
the Location field in the profile is blank.
6. If you want to add the access point to a location now, use the Location
pull-down menu in the profile screen to select the desired location. For
instructions, go to step 4 in “Moving Unassigned Access Points to
Locations” on page 133.
7. To add more access points, repeat this procedure starting with step 1.
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Adding Access Points with a CSV File
This section contains the procedure for adding multiple access points to
the program with a CSV file. Please review “Introduction to Adding Access
Points” on page 120 before performing this procedure.
You need to create a CSV file with the serial numbers and names of the
access points you want to add to the inventory. Here are the guidelines for
the CSV file:

The serial numbers must be in the left column and the access point
names in the right column in the file.

The serial numbers can be found on labels on the bottom panels of
the access points. Serial numbers are case sensitive. Letters must
be entered in upper or lowercase as they are on the labels.

The program has a CSV template you can upload to your computer
and use to create your file. To obtain the file, perform steps 1 and 2
and then click on the “Download a CSV file template” prompt.
Here are the guidelines to naming access points:

A name can be 2 to 16 characters.

It can contain letters or numbers.

It must have at least one letter.

It must not contain any spaces or special characters.

The only supported special character is the dash (-).

The name cannot end with a dash.
To upload your CSV file to the program, do the following:
1. Click the Inventory tab.
2. Select Add Multiple APs from the Choose Action menu:
Figure 78. Add Multiple APs Selection in the Choose Action Menu
The program displays the Add Multiple APs window:
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Figure 79. Add Multiple APs Window
Note
If you want to use the CSV template file in the program, click
“Download a CSV file template” and, when prompted, store the file
on your computer or network server.
3. If your access points CSV file has a header, check the “My table has a
header” box. If it does not have a header, remove the check from the
box.
Note
If you are using the CSV template file from the program, leave the
check mark because the file has a header.
4. Click BROWSE to select the CSV file on your computer or network
server.
5. Click UPLOAD.
The program checks the file. If the file is in the correct format, it lists
the names and serial numbers of the access points in the file on your
screen. An example is shown in Figure 80 on page 129.
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Note
If you see the message “Your file is wrong format,” try clicking the
“My table has header” option to add or remove the check mark.and
click UPLOAD again.
Figure 80. Add Multiple Access Points Window
6. Review the list for duplicate access points or units with wrong serial
numbers of incorrect name formats. You can edit incorrect serial
numbers or remove units from the list.

To edit a serial number, edit the number in the Serial No. field.

To remove a unit from the list, click the X in the Remove column.
7. Click CONFIRM to accept the list or CANCEL to cancel the action.
The program displays a list of your tokens.
8. Click ADD in the confirmation window to add the access points to the
inventory.
9. To assign the access points to locations, refer to “Moving Unassigned
Access Points to Locations” on page 133.
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Moving Access Points to New Locations
The procedure in this section explains how to move an access point to a
new location, building, or floor. To move an access point, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name
-> access point name
of the access point you want to move. You can move only one access
point at a time. This example selects the AP1-NW access point in the
Warehouse - TL location.
Figure 81. Selecting an Access Point in the Locations Menu
You can also display the profile screen of an access point by clicking
the Inventory tab and selecting the access point from the list of units in
the Inventory screen.
An example of an access point profile is shown in Figure 75 on page
123.
3. In the Access Point Profile window, use the Location, Building, and
Floor pull-down menus to specify the new location for the access point.
Refer to Figure 82 on page 131.
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Figure 82. Location, Building, and Floor Pull-down Menus for Moving
Access Points
4. Click Apply to move the access point to its new location or Cancel to
cancel the procedure.
If you assign the access point to a building that does not have any
floors, the program automatically adds a floor.
5. Repeat this procedure starting with step 2 to move additional access
points.
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Changing Access Points to Unassigned
If you want to remove an access point from its current location but do not
want to assign it to another location, you can mark it as unassigned to
retain it in the inventory.
Note
Unassigned access points stop forwarding network traffic. They
restore their default configuration settings and disable their radios.
To mark an access point as unassigned, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name
-> access point name
of the access point you want to change to unassigned. You can
change only one access point at a time. For an example, refer to
Figure 81 on page 130.
You can also display the profile screen of an access point by clicking
the Inventory tab and selecting the access point from the list of units in
the Inventory screen.
An example of a access point profile is shown in Figure 75 on page
123.
3. In the Access Point Profile screen, set the Location field to
Unassigned. (The Unassigned selection is listed first in the pull-down
menu. It’s gray, so it might be hard to see.)
4. Click Apply to mark the access point as unassigned or Cancel to
cancel the procedure.
If you click Apply, the program removes the access point from its
current location and marks it as unassigned in the inventory.
5. Repeat this procedure starting to change more access points to
unassigned.
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Moving Unassigned Access Points to Locations
To move an unassigned access point in inventory to a location, do the
following:
1. Click the Inventory tab.
2. Click the Unassigned option in the Inventory menu in the left column
to display a list of unassigned access points.
Figure 83. Unassigned Option in the Inventory Menu
3. From the list of unassigned devices, click the name of the unassigned
access point you want to assign to a location. You can move only one
access point at a time.
The program displays the Access Point Profile window for the
unassigned access point. Refer to Figure 77 on page 126.
4. Use the Location pull-down menu in the Access Point Profile window
to select the location for the unassigned access point. You can select
only one location for an access point.
The program updates the screen to include Building and Floor options.
5. Use the Building and Floor pull-down menus to assign the access
point to a building and floor at the location.
If you assign the access point to a building that does not have any
floors, the program automatically adds a floor.
6. Click Apply to assign the access point to the location or Cancel to
cancel the procedure.
The program moves the access point to the designated location.
7. Repeat this procedure starting with step 1 to move more unassigned
access points to locations.
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Setting the Local Password for Unassigned Access Points
This procedure explains how to set the local password for unassigned
access points. The password, which the program assigns to access points
that are not assigned to locations in the inventory, is used to manage
access points locally, without the AlliedView Cloud program. The
AT-AP500 Access Point does not support local management, but it still
must have a local password. Manually setting the local password is not
required. If you do not assign a password, the program automatically
generates a password itself.
To set the local password for unassigned access points, do the following:
1. Click the Account tab.
2. In the Account menu in the left margin, click
Settings -> Account Setting
Figure 84. Account Setting in the Account Menu
The program displays the prompt for setting the local password for
unassigned access points.
Figure 85. Account Setting for the Local Password for Unassigned Access
Points
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3. Enter a new local password for unassigned access points. The
password can be up to 32 alphanumeric characters, It may not contain
spaces of any of these special characters: “, $, :, <, >, &, *.
You can click the Show Characters box to show or hide the network
key characters: check the box to show or remove the check mark to
hide.
4. Click Save to activate the change or Cancel to cancel the procedure.
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Deleting Access Points from Inventory
This section contains the procedure for deleting access points from
inventory in your account.
Note
Access points stop forwarding network traffic when they are deleted
from inventory.
To delete an access point from inventory, do the following:
1. Click the Inventory tab.
2. If you want to delete an unassigned access point, click the
Unassigned option in the Inventory menu in the left column. For an
example, refer to Figure 83 on page 133.
3. Click the name of the access point to be deleted.
The program displays the profile page of the access point. An example
is shown in Figure 75 on page 123.
You can also display the profile of an access point using the Locations
menu in the Configuration tab and selecting the location, building,
floor, and access point.
4. Select Delete This Access Point from the Choose Action menu:
Figure 86. Delete this Access Point Selection in the Choose Action Menu
The program displays a confirmation message.
5. Click Yes to delete the access point or No to cancel the procedure.
If you click yes, the program deletes the access point from inventory in
your account.
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Chapter 7
Access Point Parameters
This chapter includes the following sections:

“Introduction to Access Point Parameters” on page 138

“Configuring the Syslog Client” on page 139

“Setting Radio Channels” on page 141

“Configuring Radio Transmission Power” on page 142

“Rebooting Access Points” on page 144

“Restoring the Default Settings on Access Points” on page 145
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Chapter 7: Access Point Parameters
Introduction to Access Point Parameters
Most of the operational parameters of your access points and wireless
networks are set at location and wireless network levels in your account,
and thus affect all the access points at a particular location. However,
there are a couple parameters you can set on individual access points.
The parameters are listed in Table 9 and explained in the following
sections.
Table 9. Access Point Parameters
Management Function or
Operational Parameter
Description
Syslog client
The access points have syslog clients that
transmit their log messages to syslog
servers on your network. You can
configure the individual devices to send
their message to different servers
because each access point has its own
client. For instructions, refer to
“Configuring the Syslog Client” on
page 139
Radio channels
You can configure the access points of a
location to use different radio channels.
For instructions, refer to “Setting Radio
Channels” on page 141
Radio transmission power
You can set the transmission powers of
the 2.4GHz and 5GHz radios on the
individual access points. For instructions,
refer to “Configuring Radio Transmission
Power” on page 142.
Rebooting access points
You can reboot individual access points.
You might reboot an access point if it is
experiencing problems. For instructions,
refer to “Rebooting Access Points” on
page 144.
Restoring the default
settings
You can restore the default settings to
individual access points at a location. For
instructions, refer to “Restoring the
Default Settings on Access Points” on
page 145
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Configuring the Syslog Client
The access point has a syslog client that it uses to transmit its log
messages to a syslog server on your network for storage. The syslog
client is configured on individual access points. Consequently, you can
configure the access points of a location to send their log messages to
different servers.
To configure the syslog client, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name
-> access point name
of the access point you want to configure. You can configure only one
access point at a time. This example selects the AP1 NW access point
in the Warehouse - TL location.
Figure 87. Selecting an Access Point in the Locations Menu
You can also display the profile screen of an access point by clicking
the Inventory tab and selecting the access point from the list of units in
the Inventory screen.
An example of a profile is shown in Figure 75 on page 123.
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3. Click the Advanced option in the profile to expand it.
Figure 88. Advanced Option in the Access Point Profile Screen
4. Configure the settings in the Syslog Settings section of the screen.
Refer to Table 10.
Table 10. Syslog Settings
Parameter
Description
Enable Syslog
Click the dialog box to enable or disable
the syslog client. The client is enabled
when the dialog box has a check mark
and disabled when the dialog box is
empty. The default is disabled.
Server IP Address
Enter the IP address of the syslog server
on your network. You can specify only
one IP address.
Port Number
Enter the protocol port number for your
syslog server. The default is 514.
5. Click Apply to activate your change or Cancel to cancel the
procedure.
If you click Apply, the access point uses the syslog client to send its log
messages to the server as messages are generated. The client does
not send any messages already stored in the log.
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Setting Radio Channels
Unlike most access point settings, which are set at the location level and
thus apply to all the devices in a location, the channels for the 2.4GHz and
5GHz radios can be set on the individual access points themselves,
thereby making it possible for radios in the same location to use different
channels. Radio channels can be set two ways. The access points can set
them automatically, which is the default, or you can set them manually.
When an access sets it channels automatically, it listens on the available
channels and selects the one with the least traffic.
To set the channels of the 2.4GHz and 5GHz radios in an access point, do
the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name
-> access point name
to display the profile screen of the access point you want to configure.
You can configure only one access point at a time. For an example
refer to Figure 87 on page 139.
You can also display the profile screen of an access point by clicking
the Inventory tab and selecting the access point from the list of units in
the Inventory screen.
The program displays the access point profile. An example is shown in
Figure 75 on page 123.
3. Click the Advanced option in the profile to expand it. Refer to Figure
88 on page 140.
4. In the Static Channel section of the Advanced option, configure the
2.4GHz and 5GHz settings, as needed. Here are the guidelines:

To manually set a radio channel, click the dialog box of the radio to
add a check mark to it, and then use the pull-down menu to select
the desired channel for the radio. You can select only one channel
for each radio.

To have the access point set a radio channel automatically, click
the dialog box of the radio to remove the check mark. This is the
default setting. The pull-down menus are disabled.
5. Click Apply to activate your change or Cancel to cancel the
procedure.
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Configuring Radio Transmission Power
This section explains how to configure the transmission powers of the
radios in the individual access points of a location. The possible selections
are listed here:

Full power

Half power

Quarter power

Eighth power

Minimal power
High transmission power levels are more cost-effective than low power
settings because the access points have a greater range.This reduces the
number of access points required to cover a particular area.
Low transmission power settings can be useful in reducing overlap and
interference between access points or increasing security by limiting the
wireless signals to a physical location.
To set the radio transmission power of the 2.4GHz and 5GHz radios, do
the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name
-> access point name
to display the profile screen of the access point you want to configure.
You can configure only one access point at a time. For an example
refer to Figure 87 on page 139.
You can also display the profile screen of an access point by clicking
the Inventory tab and selecting the access point from the list of units in
the Inventory screen.
The program displays the access point profile. An example is shown in
Figure 75 on page 123.
3. Click the Advanced option in the profile to expand it. Refer to Figure
88 on page 140.
4. In the Static Tx Power section, do one of the following:

To set the power for a radio manually, click the dialog box of the
radio to add a check mark to it, and then use the pull-down menu
to select the desired power setting for the radio. You can select
only one power level for a radio.
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
To set a radio to full possible power, click the dialog box of the
radio to remove the check mark. This is the default setting. The
pull-down menus are disabled.
5. Click Apply to activate your change or Cancel to cancel the
procedure.
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Rebooting Access Points
This section contains instructions on how to reboot access points. You can
reboot only one access point at a time.
Caution
Rebooting an access point can be disruptive to your wireless
network. When reset, an access point does not forward network
traffic for several minutes while it initializes its operating system and
configuration settings.
To reboot an access point, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name
-> access point name
to display the profile screen of the access point you want to reboot.
You can reboot only one access point at a time. For an example, refer
to Figure 87 on page 139.
The program displays the access point profile. An example is shown in
Figure 75 on page 123.
You can also display the profile screen of an access point by clicking
the Inventory tab and selecting the access point from the list of units in
the Inventory screen.
3. Select Reboot This Access Point from the Choose Action menu:
Figure 89. Reboot this Access Point Selection in the Choose Action Menu
The program displays a confirmation message.
4. Click Yes to reboot the access point or No to cancel the procedure.
If you click yes, allow several minutes for the access point to reboot
and re-connect to the AlliedView Cloud application.
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Restoring the Default Settings on Access Points
This section contains instructions on how to restore the default settings on
access points. Please review the following items before performing this
procedure:

An access point whose settings are returned to their default values
waits to receive its current configuration settings from the
AlliedView Cloud program before forwarding network traffic again.

There is no functional value to performing this procedure on
unassigned access points in inventory; their settings are already at
the default values.
To restore the default settings on an access point, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name
-> access point name
to display the profile screen of the access point whose configuration
settings to you want to restore to the default settings. You can restore
the default settings of only one access point at a time. For an example,
refer to Figure 87 on page 139.
The program displays the Access Point Profile screen. An example of
a profile is shown in Figure 75 on page 123.
You can also display the profile screen of an access point by clicking
the Inventory tab and selecting the access point from the list of units in
the Inventory screen.
3. Select Reset This Access Point to Factory from the Choose Action
menu:
Figure 90. Reboot this Access Point Selection in the Choose Action Menu
The program displays a confirmation message.
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4. Click Yes to restore the default settings to the access point or No to
cancel the procedure.
If you select Yes, the access point returns its settings to the default
values, reconnects with the AlliedView Cloud program, and waits to
receive its current configuration settings from the program. It begins to
forward network traffic again after it receives its settings.
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Chapter 8
Wireless Networks
This chapter includes the following sections:

“Viewing Wireless Networks” on page 148

“Adding Wireless Networks” on page 150

“Editing Wireless Network Names and Authentications” on page 155

“Editing SSID Broadcasts and Wireless Clients Separation” on
page 160

“Editing VLAN IDs” on page 162

“Specifying the 2.4GHz or 5GHz Radios of Wireless Networks” on
page 163

“Enabling or Disabling Band Steering” on page 164

“Enabling or Disabling Wireless Networks” on page 165

“Deleting Wireless Networks” on page 166
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Viewing Wireless Networks
To view the settings of a wireless network, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name
of the wireless network whose settings you want to view. You can view
the settings of only one network at a time. This example selects the
WN_area_1 network in the Warehouse - TL location.
Figure 91. Selecting a Wireless Network
The program displays the configuration screen of the selected
network. The following example shows the configuration settings for
the WN_area_1 wireless network.
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Figure 92. Wireless Network Configuration Screen
The screen has five sections. The Network Name and Authentication
section is expanded and the other sections are collapsed. The sections
of the screen are explained in the procedures listed in Table 12.
Table 11. Sections in the Wireless Network Configuration Screen
Section
Procedure
Network Name and
Authentication
“Editing Wireless Network Names and
Authentications” on page 155 and
“Enabling or Disabling Wireless Networks”
on page 165
Security
“Editing SSID Broadcasts and Wireless
Clients Separation” on page 160
VLAN Settings
“Editing VLAN IDs” on page 162
Radio
“Specifying the 2.4GHz or 5GHz Radios
of Wireless Networks” on page 163
Captive Portal
“Adding Captive Portals to Wireless
Networks” on page 193
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Adding Wireless Networks
This section contains instructions on how to add new wireless networks to
locations in your account. Please review the following guidelines before
performing the procedure:

You can add only one wireless network at a time.

You have to add the location for a wireless network first. For
instructions, refer to “Adding Locations” on page 78.

A location can have more than one wireless network.

The AT-AP500 Access Point supports up to four wireless networks
on its 2.4GHz radio and four networks on its 5GHz radio, for a total
of eight networks.

If the network authentication method for a wireless network
requires a RADIUS server, you must add a RADIUS server profile
to the location first. For instructions, refer to “Adding RADIUS
Server Profiles” on page 231 and “Adding RADIUS Server Profiles
to Locations” on page 235.

The access points support a variety of network authentication
methods. However, you can choose only open system (no
authentication), WPA-PSK, WPA2-PSK, or WPA/WPA2-PSK for
authentication when you initially add a network. If you want to use
one of the other authentication methods, choose one of these
three during the initial configuration and then perform “Editing
Wireless Network Names and Authentications” on page 155 to
change the authentication method.

If you want to add a wireless network as a hotspot. you should first
review the information in “Introduction to Network Hotspots” on
page 200.
To add a wireless network to a location, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Wireless Networks
where you want to add the wireless network. You can add a network to
only one location at a time. This example selects Wireless Networks at
the Warehouse - TL location.
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Figure 93. Selecting Wireless Networks in the Locations Menu
3. Select Add Wireless Network from the Choose Action menu in the
upper left corner:
Figure 94. Add Wireless Network Selection in the Choose Action Menu
The program displays the Add Wireless Network window:
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Figure 95. Add Wireless Network Window
4. Fill in the fields in the window. The parameters are defined in Table 12.
Table 12. Add Wireless Network Screen
Field
Network Name
Description
Enter a name for the network. The name
functions as the SSID for the network.
Here are the guidelines:
- A network must have a name.
- A name can be up to 32 characters.
- Spaces are not allowed.
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Table 12. Add Wireless Network Screen (Continued)
Field
Wireless Network On
Description
Select the radios for the network from the
pull-down menu. The selections are listed
here:
- 2.4GHz and 5GHz
- 2.4GHz
- 5GHz
For example, if you select 5GHz, the
access points of the location will carry the
network on their 5GHz radios, but not the
2.4GHz radios. The default settings is
2.4GHz and 5GHz.
Network Authentication
Select the authentication method for the
network from the pull-down menu. The
options are listed here:
- Open System (no authentication)
- WPA-PSK
- WPA2-PSK
- WPA/WPA2-PSK
The access points support other
authentication methods in addition to the
four listed here. However, these are the
only ones you can select when you
initially add a wireless network. If you
want to use one of the other
authentication methods, choose one of
the four above for now, complete the rest
of this procedure, and then perform
“Editing Wireless Network Names and
Authentications” on page 155 to change
the authentication method.
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Table 12. Add Wireless Network Screen (Continued)
Field
Data Encryption
Description
Select the data encryption for the network
from the pull-down menu. The options are
listed here:
- AES
- TKIP
- TKIP+AES
The available options depend on the
authentication method:
Network Key
Enter a shared secret key of 8 to 63
alphanumeric characters. The key can
include special characters.
You can click the Show Characters box to show or hide the network
key characters as you enter them.
5. Click ADD THIS WIRELESS NETWORK to add the network or
CANCEL to cancel the action.
The program displays the configuration window for the new wireless
network. For an example, refer to Figure 92 on page 149.
6. Do one of the following:

To add more wireless networks to locations, repeat this procedure
starting with step 2.

To change the authentication method of the new wireless network,
refer to “Editing Wireless Network Names and Authentications” on
page 155 and start with step 3.
Note
If the authentication method requires a RADIUS server, you must
add a RADIUS server profile to the location before editing the
wireless network. For instructions, refer to “Adding RADIUS Server
Profiles” on page 231 and “Adding RADIUS Server Profiles to
Locations” on page 235.
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Editing Wireless Network Names and Authentications
This section explains how to edit the following attributes of wireless
networks:

Name

Authentication method

Encryption method

Enable or disable status
You must assign a RADIUS server profile to a location before using the
following authentication methods in wireless networks:

Legacy 802.1x

WPA with Radius

WPA2 with Radius

WPA and WPA2 with Radius
For instructions, refer to “Adding RADIUS Server Profiles” on page 231
and “Adding RADIUS Server Profiles to Locations” on page 235.
To edit a wireless network, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name
of the wireless network you want to edit. This example selects the
WN_area_1 network in the Warehouse - TL location.
Figure 96. Selecting a Wireless Network in the Locations Menu
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The program displays the configuration screen for the network, with
the Network Name and Authentication section expanded:
Figure 97. Network Name and Authentication Section
3. Edit the fields in the Network Name and Authentication section, as
needed. The fields are defined in Table 13.
Table 13. Network Name and Authentication Section
Field
Network Name
Description
Enter a name for the network. The name
functions as the SSID for the network.
Here are the name guidelines:
- A network must have a name.
- A name can be up to 32 characters.
- Spaces are not allowed.
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Table 13. Network Name and Authentication Section
Field
Status
Description
Enable or disable the wireless network.
The options are listed here:
Enable -Enables the network. This is the
default setting.
Disable - Disables the network.
Network Authentication
Select the authentication method for the
network from the pull-down menu. A
network can have only one authentication
method. The options are listed here:
- Open system (no authentication)
- Shared key
- Legacy 802.1x
- WPA with Radius
- WPA2 with Radius
- WPA/WPA2 with Radius
- WPA-PSK
- WPA2-PSK
- WPA/WPA2-PSK
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Table 13. Network Name and Authentication Section
Field
Data Encryption
Description
Select the data encryption for the network
from the pull-down menu. The available
options depend on the authentication
method.
Here are the options for open system and
shared key:
- None
- 64 bit WEP
- 128 bit WEP
- 152 bit WEP
Legacy 802.1x does not have data
encryption.
WPA with Radius and WPA-PSK have
these data encryption options:
- TKIP
- TKIP+AES
WPA2 with Radius and WPA2-PSK have
these data encryption options:
- AES
- TKIP+AES
The only authentication method for WPA/
WPA2 with Radius and WPA/WPA2-PSK
is TKIP+AES.
Network Key
Enter a shared secret key of 8 to 63
alphanumeric characters. The key can
include special characters.
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Table 13. Network Name and Authentication Section
Field
Keys 1, 2, 3, and 4
Description
Enter up to four WEP keys in the fields
numbered 1 to 4 for open system or
shared key authentication. The order of
the keys has be the same on the access
point and clients. The keys must be
entered in hexadecimal. Here are the
guidelines:
- A hexadecimal key can contain the
letters A to F and numbers 0 to 9.
- The key length of 64 bits requires 10
hexadecimal characters.
- The key length of 128 bits requires 26
hexadecimal characters.
- The key length of 152 bits requires 32
hexadecimal characters.
4. Click APPLY to save the changes or CANCEL to cancel the action.
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Chapter 8: Wireless Networks
Editing SSID Broadcasts and Wireless Clients Separation
This procedure explains how to configure the following network
parameters:

Network SSID broadcasts - You can configure wireless networks
not to broadcast their SSIDs so that only wireless clients who know
the SSIDs can gain access to them.

Wireless clients separation - You can configure networks to
maintain separation between the wireless clients so that they
cannot directly communicate with each other through the access
points.
To configure these security parameters, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name
of the network you want to edit. You can edit only one network at a
time. For an example, refer to Figure 96 on page 155.
The program displays the configuration screen for the wireless
network. For an example, refer to Figure 92 on page 149.
3. Click Security to expand the Security area.
The program displays the Security parameters:
Figure 98. Security Parameters
4. Adjust the security parameters as needed. Refer to Table 14 on
page 161.
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Table 14. SSID Broadcasts and Wireless Client Separation Parameters
Parameter
Description
Broadcast Network Name
(SSID)
Controls whether the access points in a
location are to broadcast the SSID of a
wireless network. When the Yes dialog
box is checked, the access points transmit
the SSID to advertise the wireless
network to clients. When the No dialog
box is checked, the access points do not
transmit the SSID. Clients who want to
connect to a network that is not advertised
have to know its name. The default setting
is Yes.
Client Security Separation
Enables or disables client isolation. When
client isolation is enabled, the wireless
clients of a network cannot communicate
directly with each other through the
access points. However, the clients can
communicate with clients in other
networks and with the wired LAN. The
default setting is disabled.
5. Click APPLY to save the changes or CANCEL to cancel the action.
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Chapter 8: Wireless Networks
Editing VLAN IDs
This section explains how to set a WiFi network’s VLAN ID. A wireless
network can have only one VLAN ID. To edit a network’s VLAN ID, do the
following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name
of the network you want to edit. You can edit only one network at a
time. For an example, refer to Figure 96 on page 155.
The program displays the configuration screen for the wireless
network. For an example, refer to Figure 92 on page 149.
3. Click VLAN Settings to expand the VLAN Settings parameter.
The program displays the VLAN Settings parameter:
Figure 99. VLAN Settings Parameter
4. Enter a new VLAN ID in the VLAN field. The default is VID 1.
5. Click APPLY to save the changes or CANCEL to cancel the action.
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Specifying the 2.4GHz or 5GHz Radios of Wireless Networks
The access points have 2.4GHz and 5GHz radios. You can configure
networks to use either both radios in the access points or only one radio.
At the default settings, the access points use both radios for wireless
networks. In some cases, however, you might want the access points to
use only one radio for a network, rather than both. For example, if a
location has two networks, you might configure it so that the access points
use one radio for each network.
To select the radios for a wireless network, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name
of the network you want to edit. You can edit only one network at a
time. For an example, refer to Figure 96 on page 155.
The program displays the configuration screen for the wireless
network. For an example, refer to Figure 92 on page 149.
3. Click Radio to expand the Radio parameters.
The program displays the Radio parameters:
Figure 100. Radio Parameters
4. Select the radios for the network. The options are listed here:

2.4GHz and 5GHz

2.4GHz

5GHz
5. Click APPLY to save the changes or CANCEL to cancel the action.
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Enabling or Disabling Band Steering
Band steering is used to reduce network congestion on the 2.4GHz radio
on wireless networks that use both 2.4GHz and 5GHz radios. It directs
some wireless clients who support both radios to associate on the 5GHz
radio rather than the 2.4GHz radio to balance the traffic loads between the
radios.
Note
The feature is only available on wireless networks that use both
2.4GHz and 5GHz radios.
To enable or disable band steering, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name
of the network you want to edit. You can edit only one network at a
time. For an example, refer to Figure 96 on page 155.
The program displays the configuration screen for the wireless
network. For an example, refer to Figure 92 on page 149.
3. Click Radio to expand the Radio parameters.
The program expands the Radio section. Refer to Figure 100 on page
163.
4. For the Band Steering option, click Enable to enable band steering on
the wireless network or Disable to disable it. The default setting is
disabled.
Note
You cannot enable band steering on a wireless network that uses
only one radio. A network has to be using both 2.4GHz and 5GHz
radios for you to enable band steering. For instructions, refer to
“Specifying the 2.4GHz or 5GHz Radios of Wireless Networks” on
page 163.
5. Click APPLY to save the changes or CANCEL to cancel the action.
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Enabling or Disabling Wireless Networks
This section contains the procedure for enabling or disabling wireless
networks. When a wireless network is disabled, the access points of the
location stop forwarding its traffic. You might disable a wireless network for
security purposes or when performing network maintenance. The default
setting for wireless networks is enabled.
To enable or disable a wireless network, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name
of the network you want to enable or disable. You can edit only one
network at a time. For an example, refer to Figure 96 on page 155.
The program displays the configuration screen for the wireless
network. For an example, refer to Figure 92 on page 149.
3. If it is not already expanded, click Network Name and Authentication
to display its parameters.
4. In the Network Name and Authentication section, click either the
Enable or Disable dialog circle for the Status parameter.
Figure 101. Enabling or Disabling a Wireless Network
5. Click APPLY to save the changes or CANCEL to cancel the action.
Note
Wireless access points immediately stop forwarding traffic of
disabled networks.
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Deleting Wireless Networks
This section contains the procedure for deleting wireless networks from
your account. Deleting wireless networks that have captive portals or
usage plans does not delete the portals or plans. They remain in your
account.
To delete a wireless network, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> wireless network
of the network you want to delete. You can delete only one network at
a time. For an example, refer to Figure 96 on page 155.
3. Select Delete This Wireless Network from the Choose Action menu
in the upper left corner:
Figure 102. Delete This Wireless Network Selection in the Choose Action
Menu
The program displays a confirmation prompt.
4. Click YES to delete the wireless network or NO to cancel the action.
If you click Yes, the network is deleted from the program.
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Chapter 9
Wireless Networks with Captive Portals
This chapter includes the following sections:

“Introduction to Captive Portals” on page 168

“Viewing Captive Portals” on page 170

“Captive Portals with Basic Splash Windows” on page 172

“Captive Portals with Advanced Splash Windows” on page 183

“Editing Captive Portals” on page 191

“Adding Captive Portals to Wireless Networks” on page 193

“Removing Captive Portals from Wireless Networks” on page 195

“Deleting Captive Portals from Your Account” on page 197
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Introduction to Captive Portals
Captive portals are the introductory windows that clients see when
connecting to wireless network hotspots. They usually identify the network
owners and may contain terms of use of the sites. They might also require
that clients provide information, such as their email addresses, prior to
gaining access to networks.
Listed here are the properties and operating characteristics you need to
consider when planning for captive portals:

Type of captive portal: This version of the AlliedView Cloud
program supports two types of captive portals. The first is called
“Click Through.” Wireless clients who connect to a network with
this type of captive portal only have to click on a Continue button in
the introductory window to access a network. The other type is
called “Click Through with Email.” Clients who access networks
with this type of portal have to enter their email addresses to gain
access.

Type of splash window: The splash window refers to the
introductory window clients see when accessing a wireless
network through a captive portal. There are two types of splash
windows, basic and advanced. The basic version has only one
introductory window while the advanced version has four windows.

Usage plan: You can add usage plans to captive portals to limit the
amount of time clients can access your network hotspots. For
example, you might add a usage plan that limits access to a
hotspot by clients to two hours a day and only during regular
business hours. For further information, refer to Chapter 13,
“Usage Plans” on page 241.

Redirect to a web page: Captive portals can redirect wireless
clients to a specific web page.

End-user license agreement (EULA): Captive portals can contain
end-user license agreements, also referred to as terms of use
agreements.
Note
Adding a captive portal to a wireless network automatically activates
client isolation. Wireless clients on networks with captive portals
cannot communicate directly with each. However, they can
communicate with clients in other networks and with the wired LAN.
A network hotspot consists of the following components:

Wireless network

Captive portal
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
Usage plan (optional)
You can add hotspots to your AlliedView Cloud account a couple ways.
One way is to add the components individually. You can add them in any
order. A wireless network automatically becomes a hotspot as soon as you
add a captive portal to it.
The other way is by performing the instructions in Chapter 10, “Wireless
Network Hotspots” on page 199. The chapter explains how to add the
three components all at the same time. The instructions have you add a
wireless network to a location, then a captive portal to the network, and
finally a usage plan.
You can also combine the two methods. For instance, you might add the
captive portal and usage plan separately and then use the instructions in
the hotspot chapter to add them to a new wireless network.
The two methods have one important difference. Adding the components
individually works whether you are adding a new wireless network hotspot
to a location or changing an existing network to a hotspot. The instructions
in Chapter 10, “Wireless Network Hotspots” on page 199, however, add a
new wireless network as the hotspot. Consequently, you should use those
instructions only when you want to add new wireless networks to locations
and designate them as hotspots. You cannot use the instructions to
convert existing wireless networks into hotspots.
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Viewing Captive Portals
To view or change the settings of a captive portal, use the Captive Portal
Profiles selection in the Shared Settings menu in the Configuration
window. To view captive portal profiles, do the following:
1. Click the Configuration tab.
2. Select Captive Portal Profiles from the Shared Settings menu in the
left margin:
Figure 103. Captive Portal Profiles Selection in the Shared Settings Menu
The program displays a list of the names of the current captive portal
profiles in the main part of the window.
3. To view the configuration settings of a captive portal, click its name.
You can view only one captive portal at a time.
The captive portal profile is displayed in the main section of the
window.
To learn which captive portal is currently assigned to a wireless network,
use the Locations menu and select the network. Networks with captive
portals are easy to identify in the menu because they have the symbol in
Figure 104.
Figure 104. Wireless Network with Captive Portal Icon
To determine which captive portal is assigned to a wireless network, do
the following:
1. Click the Configuration tab.
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2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name
of the wireless network with the captive portal you want to view. This
example selects the WN_area_1 network in the Warehouse - TL
location.
Figure 105. Selecting a Wireless Network with a Captive Portal in the
Locations Menu
The network profile is displayed in the main section of the window.
3. Click Captive Portal to expand the section.
Figure 106. Captive Portal Section in a Wireless Network Configuration
The Captive Portal Profile field displays the name of the captive portal
currently assigned to the wireless network.
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Captive Portals with Basic Splash Windows
This section contains background information on captival portals with
basic splash windows and instructions on how to add them to your
account. For instructions on how to add captival portals to wireless
networks, refer to “Adding Captive Portals to Wireless Networks” on
page 193.
Introduction to
Captive Portals
with Basic Splash
Windows
Your account comes with two default basic splash windows, one for each
type of authentication. The default window for Click Through with Email
authentication is shown in Figure 107. The figure identifiers the adjustable
items in the window. The default window for Click Through authentication
looks the same, except it does not have a field for entering an email
address. You can use the default windows the way they are or you can
customize them for your company or organization.
Figure 107. Adjustable Items in the Default Basic Splash Window
The adjustable items in the splash window are defined in Table 15 on
page 173.
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Table 15. Adjustable Items in the Basic Splash Window
Text
Description
This is a background image. You can use
the default image or replace it with one of
your own. The basic splash window can
have only one background image. Here
are the image requirements:
- Maximum image size is 640 pixels wide
by 300 pixels high.
- Supported file formats are PNG, GIF,
JPEG, JPG, and BMP.
- Maximum file size is 10 MB.
You can control the alignment of the
image in the splash window as left, center,
or right. The default is right.
This is the header title for the splash
window. The default is “Welcome!”.
This is introductory text. The default text
depends on the authentication method.
Your splash window can include an enduser license agreement (EULA). Your
account has a default agreement you can
edit or replace. This prompt is not
included in the splash window if you
choose not to include an EULA.
After adding a basic splash window, perform “Adding Captive Portals to
Wireless Networks” on page 193 to assign it to a wireless network.
Adding Captive
Portals with Basic
Splash Windows
This section contains instructions on how to add a new captive portal with
a basic splash window to your account. For background information, refer
to “Introduction to Captive Portals with Basic Splash Windows” on
page 172.
To add a captive portal with a basic splash window to your account, do the
following:
1. Click the Configuration tab.
2. If it is not already selected, select All in the Locations menu in the left
column.
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Figure 108. All Selection in the Locations Menu
3. Select Add Captive Portal Profile in the Choose Action menu:
Figure 109. Add Captive Portal Profile Selection in the Choose Action
Menu
The program displays the Add Captive Portal Profile window:
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Figure 110. Add Captive Portal Profile Window
4. Fill in the fields. The fields are defined in Table 16.
Table 16. Add Captive Portal Profile Window
Parameter
Description
Profile Name
Enter a name for the captive portal profile.
Authentication
Select the authentication for the profile.
The choices are listed here:
- Click Through: Wireless clients can click
through the captive portal without any
authentication.
- Click Through With Email: Wireless
clients must provide email addresses
before clicking through.
Usage Plan
Select a usage plan for the captive portal
from the pull-down menu. Setting a usage
plan is optional. A captive portal can have
only one usage plan. If you do not want
the captive portal to have a usage plan,
select No Policy, the default. For further
information, refer to Chapter 13, “Usage
Plans” on page 241.
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Table 16. Add Captive Portal Profile Window (Continued)
Parameter
Redirect users to a
specified website after
login
Description
Specify whether wireless clients are to be
redirected to a specific web site after
accessing the captive portal. The options
are listed here:
- No check mark: The wireless clients are
not redirected to a specific web site. This
is the default.
- Check mark: Clients are redirected to a
specific website. Type the website
address in the field that the program
displays when the box is checked. You
can enter only one web site address.
5. After filling in the profile, click NEXT.
The program displays a window for configuring the splash window:
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Figure 111. Add Captive Portal Profile for a Basic Splash Window
6. If it is not selected already, click the Basic dialog circle in the top left
corner of the window to select basic splash window.
7. Configure the settings in the window. Refer to Table 17 on page 178.
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Table 17. Add Captive Portal Profile for a Basic Splash Window
Parameter
Basic - Advanced
Description
Specify the type of splash window. The
selections are listed here:
- Basic: Add a basic splash window. This
is the default setting. This procedure is for
adding a basic splash window; so be sure
this option is selected.
- Advanced: Add an advanced splash
window. For instructions, refer to “Captive
Portals with Advanced Splash Windows”
on page 183.
Image
Displays the background image for the
splash window.
Alignment
Specify the alignment of the background
artwork at the top of the splash window.
The options are listed here:
- Left: Align the artwork with the left edge
of the window.
- Center: Align the artwork in the center of
the window.
- Right: Align the artwork with the right
edge of the window.
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Table 17. Add Captive Portal Profile for a Basic Splash Window
Parameter
UPLOAD button
Description
Use this button to replace the current
splash artwork with your own artwork. To
add your own artwork, click the Browse
button, and, when prompt, locate the file
on your computer or network server, and
then click Open. The program displays the
artwork in the Upload Image window, For
instructions on how to use the window,
refer to “Adjusting Artwork in the Image
Upload Window” on page 180.
The guidelines for the image are listed
here:
- Maximum image size is 640 pixels wide
by 300 pixels high.
- Accepted file formats are PNG, GIF,
JPEG, JPG, and BMP.
- Maximum file size is 10 MB.
Header
Enter a header title for the splash window.
The default is “Welcome!”.
Text
Enter the body text for the splash window.
The default text changes depending on
the authentication method selected in
step 4.
EULA
Enable or disable the end-user license
agreement with the On or Off options,
respectively. If you choose to include the
EULA in the splash window, edit or
replace the default end-user license
agreement.
RESET button
Use this button if you want to return the
settings in the window to their default
values.
PREVIEW button
Use this button to preview your splash
window.
8. If you replaced the default artwork with custom art and want to preview
it in the captive portal window, click the PREVIEW button.
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9. When you are satisfied with the window, click ADD WITH BASIC
MODE to add the captive portal to your account or CANCEL to cancel
the procedure.
The captive portal is added to your account. Its name, authentication
method, and other information are displayed in a window similar to
Figure 112.
Figure 112. Completion of a Captive Portal with a Basic Splash Window
10. Do one of the following:
Adjusting
Artwork in the
Image Upload
Window

To add the captive portal to a wireless network, go to “Adding
Captive Portals to Wireless Networks” on page 193.

To modify the captive portal you just added, click the CUSTOMIZE
button and return to step 7.

To add another captive portal with a basic splash window to your
account, repeat this procedure.
This section explains how to use the Image Upload window to replace the
default artwork file for the basic splash window with your own artwork. The
window is displayed after you click the Upload button and select your
artwork file. An example of the window is shown in Figure 113.
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Displayed artwork
Displayed artwork frame
Hidden artwork
Unused space
Adjustment spot
Figure 113. Upload Image Window
Please review the following about the window:

If the window is displaying only part of your artwork, the artwork is
too large. To include the whole image, reduce its size with your
artwork program and upload it again.

If there is unused space, you can made the image larger with your
artwork program and then upload it again.

You can use the window to designate the amount of artwork to
include in the splash window.You can designated all or part of it.
This is controlled with the displayed artwork frame. Artwork within
the frame is displayed in the splash window while artwork outside it
is hidden.

The displayed artwork frame has a default value of 200 pixels wide
by 130 pixels high. To adjust the frame to include more or less of
the artwork in the splash window, place the cursor over one of the
adjustment spots and drag the frame to resize it, as needed. (You
cannot adjust the frame by entering new numbers in the Width and
Height fields in the bottom right corner of the window.)

When you are satisfied with the artwork, click the Upload button in
the Image Upload window to add it to the Add Captive Portal
Profile window. Figure 114 is an example of the Add Captive Portal
Profile window with custom artwork.
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
When you are satisfied with the artwork, return to step 7 in the
previous procedure.
Figure 114. Example of the Add Captive Portal Profile Window with
Custom Artwork
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Captive Portals with Advanced Splash Windows
This section contains background information on captive portals with
advanced splash windows and instructions on how to add them to your
account. For instructions on how to add captive portals to wireless
networks, refer to “Adding Captive Portals to Wireless Networks” on
page 193.
Introduction to
Captive Portal
Profiles with
Advanced Splash
Windows
Captive portals are introductory windows to your wireless networks. The
windows, which clients see when they first connect to a network, typically
identify the network owners and may contain other information.
There are two types of captive portals, basic and advanced. The main
difference between them is the number of windows that wireless clients
see when they connect to your networks. As explained in “Captive Portals
with Basic Splash Windows” on page 172, a basic slash window has only
one window. In comparison, advanced splash windows have the four
windows listed here:

Login

End-user license agreement

Successful login

Error
Your account has advanced splash window templates you can download
and use to build your own windows. There are two sets of templates, one
for each authentication method. There is one set for Click Through
authentication and another for Click Through with Email authentication.
Figure 115 on page 184 illustrates the default login window. This is the first
window wireless clients see when they connect to a wireless network that
has an captive portal with advanced splash windows. The window in the
figure is for Click Through with Email authentication. The window for Click
Through authentication does not have the field for an email address and
the button says Continue.
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Figure 115. Login Window
Clients who click on the Terms and Conditions link at the bottom of the
login window see the end-user license agreement. The default window is
shown Figure 116.
Figure 116. End-user License Agreement Window
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When clients click the Continue button in the login window, they see the
successful login window, shown in Figure 117.
Figure 117. Successful Login Window
The error window in Figure 118 is displayed for wireless clients who are
denied access to your networks.
Figure 118. Error Window
Guidelines to
Modifying the
Advanced Splash
Windows
Here are the guidelines to modifying the template files for the advanced
splash windows:

You cannot have more than four splash windows.

You can have only one artwork file for the windows.
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
The artwork file must be in PNG format.

The artwork filename must be “default.png”. The characters must
be lowercase.

You must not change the filenames of the splash windows. The
window and filenames are listed in Table 18. The filename must be
lowercase.
Table 18. Filenames for Advanced Splash Windows
Window
Filename
Login window
login.html
End-use license
agreement
eula.html
Successful login
success.html
Error
error.html

If you do not want the end-user license agreement window,
remove the terms and conditions line from the bottom of the login
window when you edit its HTML file.
Note
Allied Telesis recommends changing only the artwork and text in the
HTML files. The windows might not function properly if you change
the cascading style sheet or the format of the HTML files or tags
Adding a Captive
Portal with
Advanced Splash
Windows
This section contains instructions on how to add a new captive portal with
advanced splash windows to your account. You can perform this
procedure whether or not you have already modified the window
templates. The procedure includes instructions on how to download the
templates to your computer so that you can modify them. For background
information, refer to “Introduction to Captive Portal Profiles with Advanced
Splash Windows” on page 183.
To add a new captive for advanced splash windows, do the following:
1. Click the Configuration tab.
2. If it is not already selected, select All in the Locations menu in the left
column. Refer to Figure 108 on page 174.
3. Select Add Captive Portal Profile from the Choose Action menu (see
Figure 109 on page 174).
The program displays the Add Captive Portal Profile window. Refer to
Figure 110 on page 175.
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4. Fill in the fields in the Add Captive Portal Profile window. The fields are
defined in Table 16 on page 175.
5. Click NEXT.
The program displays the Add Captive Portal Profile window for a
basic splash screen. Refer to Figure 111 on page 177.
6. Click the Advanced dialog circle.
Figure 119. Add Captive Portal Profile Window for Advanced Splash
Windows
7. Do one of the following:

If you need to download the advanced splash window templates so
that you can modify them, continue with the next step.

If you already modified the window templates and are ready to
upload them to your new captive portal, go to “Uploading
Advanced Splash Windows to a Captive Portal” on page 188 and
start with step 5.
8. Click the DOWNLOAD TEMPLATES button.
Note
The DOWNLOAD TEMPLATES button does not work after you have
uploaded one or more files to a captive portal. The button only works
before files are uploaded.
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9. When prompted, save the zip file with the HTML templates to a folder
on your computer or a network server.
Your account has templates for Click Through authentication and Click
Through with Email authentication. The template downloaded to your
computer depends on the authentication method you selected in the
Add Captive Portal Profile window, in step 4.
The filenames of the zip files are listed here:

Click Through - cp_template_click_through.zip

Click Through with Email - cp_template_click_through_email.zip
10. Click the ADD WITH ADVANCED MODE button to add the new
captive portal to your account or the CANCEL button to cancel the
procedure
The profile is displayed in the Configuration area.
11. After modifying the splash window templates, perform “Uploading
Advanced Splash Windows to a Captive Portal” on page 188 to add
them to the captive portal.
Uploading
Advanced Splash
Windows to a
Captive Portal
Please review the following guidelines before uploading advanced splash
windows to a captive portal:

You have to upload the files one at a time. Do not upload the files
in a zip file.

The filename of the artwork file must be default.png.

The correct filenames for the HTML files are listed in Table 18 on
page 186.
When you are finished modifying the templates for advanced splash
windows and are ready to upload them to a captive portal, do the
following:
1. Click the Configuration tab.
2. Select Captive Portal Profiles in the Shared Settings menu in the
lower left column. Refer to Figure 103 on page 170.
The program displays a list of the names of the current captive portal
profiles in the main part of the window.
3. Click the name of the captive portal for the advanced splash windows.
You can select only one captive portal.
The window displays the first profile page of the selected captive
portal. An example is shown in Figure 112 on page 180.
4. Click the CUSTOMIZE button.
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The window displays the second profile page of the selected captive
portal. An example is shown in Figure 119 on page 187.
5. Click the UPLOAD button.
6. When prompted, select the artwork or HTML template file you want to
upload from your computer or network server to the captive portal. You
can upload only one file at a time.
The program displays the warning prompt in Figure 120.
Figure 120. Warning Prompt
7. Click the Continue button.
The file is uploaded to the captive portal. A check mark and date are
added to the file in the window.
8. To preview a modified window, click the corresponding PREVIEW
button.
9. Repeat steps 5 to 8 to upload additional files.
An example of the window with three uploaded files is shown in Figure
121 on page 190.
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Figure 121. Example of the Captive Portal Profile Window with Uploaded
Files
10. After uploading the files, click the SAVE button.
Note
The DOWNLOAD TEMPLATES button is deactivated after you
update one or more files to a captive portal.
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Editing Captive Portals
To edit a captive portal, do the following:
1. Click the Configuration tab.
2. Select Captive Portal Profiles from the Shared Settings menu in the
left margin: Refer to Figure 103 on page 170.
The program displays a list of the names of the current captive portal
profiles in the main part of the screen.
3. Click the name of the profile you want to edit. You can edit only one
captive portal at a time.
The program displays the first window of the captive portal profile.
Figure 122 shows an example of a captive portal profile with Click
Through authentication.
Figure 122. Edit Captive Portal Profile
4. Edit parameters as needed.
5. Click the SAVE button if you make changes to this window.
6. To change the basic or advanced splash windows, click the
CUSTOMIZE button.

For instructions on modifying a basic splash window, refer to
Table 17 on page 178 in “Adding Captive Portals with Basic Splash
Windows” on page 173.

For instructions on modifying a captive portal with advanced splash
windows, refer to “Uploading Advanced Splash Windows to a
Captive Portal” on page 188.
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7. Click the SAVE button to implement your changes or the CANCEL
button to cancel the action.
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Adding Captive Portals to Wireless Networks
This procedure explains how to add captive portals to wireless networks.
Networks with captive portals function as network hotspots for wireless
clients. The procedure assumes you have already added the captive
portals to your account. If you have not added the captive portals, refer
“Captive Portals with Basic Splash Windows” on page 172 or “Captive
Portals with Advanced Splash Windows” on page 183 for instructions. You
can assign a captive portal to more than one wireless network.
To add a captive portal to a wireless network, do the following:
1. Click the Configuration tab.
2. In the Location column in the left column, click:
location name -> Wireless Networks -> network name
of the wireless network where you want to add the captive portal. You
can add a captive portal to only one network at a time. This example
selects the WN_area_1 network in the Warehouse - TL location.
Figure 123. Selecting a Wireless Network
The program displays the wireless network configuration screen. For
an example, refer to Figure 92 on page 149.
3. Click Captive Portal in the wireless network configuration screen to
expand the section.
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Figure 124. Expanding the Captive Portal Configuration Area
4. Using the Captive Portal pull-down menu, select the desired type of
captive portal for the wireless network. The options are Click Through
and Click Through with Email. The default setting is Disable.
The program adds the Captive Portal Profile pull-down menu to the
section.
5. Select the desired captive portal from the Captive Portal Profile pulldown menu. You can select only one profile.
Figure 125. Selecting Captive Portal Profile
Note
The Add New Captive Portal Profile selection in the pull-done menu
is used to add new captive portals to your account. For instructions,
refer to “Captive Portals with Basic Splash Windows” on page 172 or
“Captive Portals with Advanced Splash Windows” on page 183.
6. Click APPLY to add the captive portal to the wireless network or
CANCEL to cancel the action.
A wireless network begins to function as a hotspot as soon as you add
a captive portal to it. Wireless clients who connect to it see the
introductory windows in the captive portal on their screens.
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Removing Captive Portals from Wireless Networks
This section contains the procedure for removing captive portals from
wireless networks. Please review the following information before
performing the procedure:

A wireless network stops functioning as a hotspot when you
remove its captive portal.

Captive portals removed from all their wireless networks remain in
your account so that you can assign them to other networks. If you
want to delete a captive portal from your account, refer to “Deleting
Captive Portals from Your Account” on page 197.
To remove a captive portal from a wireless network, do the following:
1. Click the Configuration tab.
2. In the Locations column in the left column, click:
location name -> Wireless Networks -> network name
of the wireless network whose captive portal you want to remove. You
can remove a captive portal from only one network at a time. For an
example, refer to Figure 123 on page 193. (Wireless networks with
captive portals are identified with the icon in Figure 104 on page 170.)
The program displays the wireless network configuration screen. For
an example, refer to Figure 92 on page 149.
3. Click Captive Portal in the wireless network configuration screen to
expand the section. For an example, refer to Figure 106 on page 171.
4. From the Captive Portal pull-down menu, select Disable.
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Figure 126. Disable Selection in the Captive Portal Pull-down Menu
5. Click APPLY to remove the captive portal from the network or
CANCEL to cancel the action.
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Deleting Captive Portals from Your Account
This section contains the procedure for deleting captive portals from your
account.
Note
You cannot delete captive portals that are assigned to wireless
networks. You must remove them from all networks before deleting
them. For instructions, refer to “Removing Captive Portals from
Wireless Networks” on page 195.
To delete a captive portal from your account, do the following:
1. Click the Configuration tab.
2. Select Captive Portal Profiles from the Share Settings menu in the
lower left corner.
The main section of the window displays the names of the captive
portals.
3. Click the name of the captive portal you want to delete. You can delete
only one captive portal at a time.
The program displays the captive portal details. For an example, refer
to Figure 122 on page 191.
4. Select Delete This Captive Portal Profile from the Choose Action
menu in the upper right corner:
Figure 127. Delete Captive Portal Profile
The program displays a confirmation prompt.
5. Click YES to delete the captive portal from your account or NO to
cancel the action.
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Chapter 10
Wireless Network Hotspots
This chapter contains instructions on how to manage wireless network
hotspots. This chapter includes the following sections:

“Introduction to Network Hotspots” on page 200

“Adding Free-Access Network Hotspots” on page 201

“Editing Network Hotspots” on page 210

“Deleting Wireless Network Hotspots” on page 211
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Chapter 10: Wireless Network Hotspots
Introduction to Network Hotspots
You use network hotspots to provide wireless clients with Internet access
through your wireless networks. They consist of the following components:

Wireless network

Captive portal - A wireless network hotspot must have a captive
portal. It contains the windows that wireless clients see when they
initially access your hotspots. When adding a hotspot, you have
the option of using an existing captive portal or building a new one.
A wireless network automatically becomes a hotspot as soon as
you add a captive portal to it. Please review “Introduction to
Captive Portals” on page 168 for background information before
adding network hotspots.

Usage plan - Network hotspots can have usage plans. By adding a
usage plan to a hotspot you can limit the amount of time that
wireless clients can access your networks. When adding a hotspot,
you have the option of using an existing usage plan or building a
new one. Please review “Introduction to Usage Plans” on page 242
for background information. Usage plans for hotspots are optional.
This version of the program supports the following types of network
hotspots:

Click Through - free access in which users click a Continue button.

Click Through with Email - free access in which users enter an
email address, then click a Continue button.
You can add hotspots to your AlliedView Cloud account a couple ways.
One way is with the instructions in this chapter. They explain how to add
the three components all at the same time. You add a wireless network to
a location, then a captive portal to the network, and finally a usage plan.
You can also add the components individually to your account. You can
add them in any order.
You can also combine the two methods. For instance, you might add the
captive portal and usage plan separately and then use the instructions in
this chapter to add them to a new wireless network.
The two methods have one important difference. Adding the components
individually works whether you are adding a new wireless network hotspot
to a location or changing an existing network to a hotspot. The instructions
in this chapter, however, create a new wireless network as the hotspot.
Consequently, you should use these instructions when you want to add
new wireless networks to locations and designate them as hotspots. You
cannot use the instructions to convert existing wireless networks into
hotspots.
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Adding Free-Access Network Hotspots
To add a free-access network hotspot to the access points of a location in
your account, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left margin or the locations list in the main
part of the screen, click the name of the location for the hotspot. You
can assign a network hotspot to only one location. This example
selects the Warehouse - TL location.
Figure 128. Selecting a Location
Your account displays the details of the location. An example is shown
in Figure 39 on page 76.
3. Select Add Hotspot (Free) from the Choose Action menu:
Figure 129. Add Hotspot (Free) Selection in the Choose Action Menu
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The program displays the Add Hotspot window:
Figure 130. Add Hotspot Window
4. Fill in the fields in the window. Refer to Table 19.
Table 19. Add Hotspot - Add Hotspot Network Window
Parameter
Description
Hotspot Name
Enter a name for the new hotspot. The
name acts as the service set identifier
(SSID) for the network hotspot,
Wireless Network On
Use the Wireless Network on pull-down
menu to specify the radios for the hotspot.
The default is both 2.4GHz and 5GHz
radios.
5. Click NEXT.
The program displays the Add Hotspot - Set Access Policy window.
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Figure 131. Create New Option in the Add Hotspot - Set Access Policy
Window
You use this window to specify the captive portal for the hotspot. A
hotspot must have a captive portal. You can add a new captive portal,
add a new portal by copying an existing portal, or assign an existing
portal to the network hotspot.
6. Do one of the following:
Adding a New
Captive Portal

To build a new captive portal for the network hotspot, go to “Adding
a New Captive Portal”.

To add a new captive portal for the network hotspot by copying and
modifying an existing portal, refer to “Copying a Captive Portal” on
page 206.

To assign an existing captive portal to the network hotspot, refer to
“Assigning an Existing Captive Portal” on page 209.
To add a new captive portal to your account for the network hotspot, do
the following:
1. If it is not already selected, click the Create New dialog circle in the
Add Hotspot - Set Access Policy window.
2. Configure the window settings. Refer to Table 20 on page 204.
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Table 20. Create New Option in the Add Hotspot - Set Access Policy
Window
Parameter
Description
Captive Portal Profile
Enter a name for the new captive portal
for the hotspot.
Authentication
Specify the authentication method for the
wireless clients of the hotspot. The pulldown menu has these selections:
- Click Through: Clients can access the
hot spot without any authentication, by
clicking the Continue button.
- Click Through with Email: Clients have
to provide email addresses to access the
hotspot.
Redirect users to a
specified website after
login
Specify whether wireless clients are to be
redirected to a specific web site after
accessing the hotspot. The options are
listed here:
- No check mark: The wireless clients are
not redirected to a specific web site. This
is the default.
- Check mark: Clients are redirected to a
specific website. Type the website
address in the field that the program
displays when the box is checked. You
can enter only one web site address.
3. After editing the window, click NEXT.
Your screen displays the Add Hotspot - Edit Splash Page, for adding a
new basic or advanced captive portal. The window is functionally
identical to the Add Captive Portal Profile in Figure 111 on page 177.
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Figure 132. Add Hotspot - Edit Splash Page Window
4. Add a new basic or advanced splash window to your account, for the
network hotspot. For directions, refer to “Captive Portals with Basic
Splash Windows” on page 172 or “Captive Portals with Advanced
Splash Windows” on page 183.
5. After configuring the captive portal for the network hotspot, click NEXT.
Your screen displays the Add Hotspot - Set Usage Plan window.
Figure 133. Add Hotspot - Set Usage Plan Window
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6. Do one of the following:

If you do not want to assign a usage plan to the network hotspot,
click the No dialog circle. This is the default setting.

To add a new usage plan to your account for the network hotspot,
click the Yes and Create New dialog circles. Fill in the displayed
fields. For instructions, refer to Table 27 on page 246.

To assign the network hotspot a new usage plan based on an
existing plan, click the Yes and Copy From Existing dialog
circles. Select the existing plan to be copied and edit the displayed
fields. For instructions, refer to Table 27 on page 246.

To assign the network hotspot an existing usage plan, click the
Yes and Use Existing dialog circles. Select the existing plan from
the pull-down menu.
7. Click ADD THIS HOTSPOT.
The new network hotspot is added to the Wireless Network folder of
the selected location. The configuration settings of the wireless
network are displayed in the main section of the window. The sections
are explained in the procedures listed in Table 12 on page 152. The
network hotspot is now active on the access points of the location.
Copying a
Captive Portal
To add a new captive portal to your account for the network hotspot by
copying an existing portal, do the following:
1. Click the Copy From Existing dialog circle in the Add Hotspot - Set
Access Policy window.
The program displays the window in Figure 134 on page 207.
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Figure 134. Copy From Existing Option in the Add Hotspot - Set Access
Policy Window
2. Configure the window settings. Refer to Table 21.
Table 21. Copy From Existing Option in the Add Hotspot - Set Access
Policy Window
Parameter
Description
Based On
Use the pull-down menu to select the
existing captive portal you want to copy.
Captive Portal Profile
Enter a name for the new captive portal
for the hot spot.
Authentication
Specify the authentication method for the
wireless clients of the hotspot. The pulldown menu has these selections:
- Click Through: Clients can access the
hot spot without any authentication, by
clicking the Continue button.
- Click Through with Email: Clients have
to provide email addresses to access the
hotspot.
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Table 21. Copy From Existing Option in the Add Hotspot - Set Access
Policy Window (Continued)
Parameter
Redirect users to a
specified website after
login
Description
Specify whether wireless clients are to be
redirected to a specific web site after
accessing the hotspot. The options are
listed here:
- No check mark: The wireless clients are
not redirected to a specific web site. This
is the default.
- Check mark: Clients are redirected to a
specific website. Type the website
address in the field that the program
displays when the box is checked. You
can enter only one web site address.
3. After editing the window, click NEXT.
Your screen displays the Add Hotspot - Set Usage Plan window,
shown in Figure 133 on page 205. The information in the window
varies depending on whether the captive portal you copied has a
usage plan.
4. Do one of the following:

If you do not want to assign a usage plan to the network hotspot,
click the No dialog circle. This is the default setting.

To add a new usage plan to your account for the network hotspot,
click the Yes and Create New dialog circles. Fill in the displayed
fields. For instructions, refer to Table 27 on page 246.

To assign the network hotspot a new usage plan based on an
existing plan, click the Yes and Copy From Existing dialog
circles. Select the existing plan to be copied and edit the displayed
fields. For instructions, refer to Table 27 on page 246.

To assign the network hotspot an existing usage plan, click the
Yes and Use Existing dialog circles. Select the existing plan from
the pull-down menu.
5. Click ADD THIS HOTSPOT to add the new wireless network hotspot
or CANCEL to cancel the procedure.
The new network hotspot is added to the Wireless Network folder of
the selected location. The configuration settings of the wireless
network are displayed in the main section of the window. The sections
are explained in the procedures listed in Table 12 on page 152. The
network hotspot is now active on the access points of the location.
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Assigning an
Existing Captive
Portal
To assign an existing captive portal to the new network hotspot, do the
following:
1. Click the Copy From Existing dialog circle in the Add Hotspot - Set
Access Policy window.
The program displays the window in Figure 135.
Figure 135. Use Existing Option in the Add Hotspot - Set Access Policy
Window
2. In the Use pull-down menu, select the existing captive portal you want
to assign to the wireless network hotspot.
3. Click ADD THIS HOTSPOT to add the new wireless network hotspot
or CANCEL to cancel the procedure.
The new network hotspot is added to the Wireless Network folder of
the selected location. The configuration settings of the wireless
network are displayed in the main section of the window. The sections
are explained in the procedures listed in Table 12 on page 152. The
network hotspot is now active on the access points of the location.
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Editing Network Hotspots
A network hotspot consists of a wireless network, captive portal, and an
optional usage plan. You have to edit the components separately. The
following lists references to editing the components.

For instructions on how to edit wireless networks, refer to Chapter
8, “Wireless Networks” on page 147.

For instructions on how to edit captive portals, refer to “Editing
Captive Portals” on page 191.

For instructions on how to edit usage plans, refer to “Editing Usage
Plans” on page 248.
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Deleting Wireless Network Hotspots
This section contains the procedure for deleting wireless network hotspots
from your account. Deleting a network hotspot does not delete its captive
portal or usage plan. They remain in your account.
To delete a network hotspot from your account, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name
of the network hotspot you want to delete. You can delete only one
network hotspot at a time. This example selects the WN_area_1_hs
network in the Warehouse - TL location.
Figure 136. Selecting a Wireless Network
The program displays the configuration screen of the selected
network. An example is shown in Figure 92 on page 149.
3. Select Delete This Wireless Network from the Choose Action menu
in the upper left corner:
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Figure 137. Delete This Wireless Network Selection in the Choose Action
Menu
The program displays a confirmation prompt.
4. Click YES to delete the network hotspot or NO to cancel the action.
If you click Yes, the network is deleted from your account.
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Chapter 11
Radio Schedules
This chapter contains the following sections:

“Introduction to Radio On/Off Schedules” on page 214

“Viewing Radio Schedules” on page 215

“Adding Radio Schedules” on page 217

“Adding Radio Schedules to Locations” on page 220

“Removing Radio Schedules from Locations” on page 223

“Editing Radio Schedules” on page 224

“Deleting Radio Schedules” on page 226
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Chapter 11: Radio Schedules
Introduction to Radio On/Off Schedules
You use radio schedules to control the times of operations of the radios in
the access points at locations in your wireless networks. Radio schedules
are useful in restricting the radios of access points to operate only during
certain hours or days of the week. Radios in access points at locations
without schedules operate continuously, 24 hours a day and seven days a
week.
Here are the guidelines for radio schedules:

Radio schedules are applied to location entries in your account
and so control all the access points of the networks in a location.

A location can have only one radio schedule.

You can apply a radio schedule to more than one location.

A radio schedule applies to both the 2.4GHz and 5GHz radios in
the access points. You cannot assign different schedules to the
radios.

A schedule cannot specify different hours for different days of the
week.
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Viewing Radio Schedules
To view the current radio schedules, perform the following procedure:
1. Click the Configuration tab.
2. Select Radio On/Off Schedules from the SHARED SETTINGS menu:
Figure 138. Radio On/Off Schedules Selection
The program displays the Radio On/Off Schedules window.
Figure 139. Radio On/Off Schedules Window
The columns in the window are defined Table 22.
Table 22. Radio On/Off Schedule Window
Column
Name
Description
Displays the name of the schedule.
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Table 22. Radio On/Off Schedule Window (Continued)
Column
On/Off
Description
Displays the status of the schedule. The
possible states are listed here:
On - The schedule is enabled.
Off - The schedule is disabled.
To enable or disable schedules, refer to
“Editing Radio Schedules” on page 224.
Day
Displays the days of the week when the
schedule is enabled. Here are the
abbreviations of the days:
M - Monday
Tu - Tuesday
W - Wednesday
Th - Thursday
F - Friday
Sa - Saturday
Sun - Sunday
The radios of access points are active on
days that are not included in schedules.
Radio OnTime
Displays the time when the access points
turn on the radios.
Radio Off Time
Displays the time when the access points
turn off the radios.
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Adding Radio Schedules
To add a radio schedule to your account, do the following:
1. Click the Configuration tab.
2. If it is not already selected, select All in the Locations menu in the left
column.
Figure 140. All Selection in the Locations Menu
3. Select Add Radio Schedule from the Choose Action menu:
Figure 141. Add Radio Schedule Selection
The program displays the Add Radio On/Off Schedule window:
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Figure 142. Radio On/Off Schedule Window
Another way to display the window is by selecting Radio On/Off
Schedule from the Shared Settings menu in the lower left corner and
then clicking the ADD SCHEDULE button in the Radio On/Off
Schedule window.
4. Configure the parameters in the window for the new radio schedule.
Refer to Table 23.
Table 23. Add Radio On/Off Schedule Window
Parameter
Description
Name
Enter a name for the new schedule.
Schedule On
Add check marks to the dialog boxes of
the days of the week when the schedule is
to be active. The schedule is enabled on
days that have check marks and disabled
on days that do not have check marks.
The radios in access points are active on
days when a schedule is disabled. For
example, if you check the dialog boxes for
Monday through Friday to enable a
schedule on those days, and leave
Saturday and Sunday unchecked, the
radios will be active on those two days.
Radio On Time
Specify the time when the access points
are to turn on the radios. The time is
specified in hours and minutes.
Radio Off Time
Specify the time when the access points
are to turn off the radios. The time is
specified in hours and minutes.
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5. Click the ADD THIS RADIO ON/OFF button to add the schedule or
CANCEL to cancel the action.
The new schedule is added to the Radio On/Off Schedules window.
Refer to Figure 139 on page 215.
6. To add the new radio schedule to a location, go to “Adding Radio
Schedules to Locations” on page 220.
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Chapter 11: Radio Schedules
Adding Radio Schedules to Locations
This section contains the procedure for adding radio schedules to
locations. Here are the guidelines:

A location can have only one radio schedule.

You can assign a schedule to more than one location.

You can add a schedule to only one location at a time.
For instructions on how to add a radio schedule, refer to“Adding Radio
Schedules” on page 217.
To add a radio schedule to a location, perform the following procedure:
1. Click the Configuration tab.
2. Select the location for the radio schedule by clicking its name in the All
Locations portion of the window or in the Locations column in the left
column. You can select only one location.
The program displays the details of the location, with the Location
Profile section expanded. An example is shown in Figure 39 on page
76.
3. In the location configuration area, click the Wireless Radio option to
expand it.
The program displays the Wireless Radio configuration section. Refer
to Figure 143 on page 221.
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Figure 143. Wireless Radio Section
4. In the Radio On/Off Setting section, select Scheduled from either the
2.4GHz Radio or 5GHz Radio pull-down menu. Refer to Figure 144.
Figure 144. Adding a Radio On/Off Schedule to a Location
The window adds the Schedule Profile pull-down menu to the Radio
On/Off Setting area.
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5. Select the desired radio on/off schedule for the location from the
Schedule Profile pull-down menu. You can select only one schedule.
Refer to Figure 145.
Figure 145. Selecting a Radio On/Off Schedule for a Location
Note
You cannot select different schedules for the 2.4GHz and 5GHz
radios. The radios must use the same schedule.
6. Click APPLY to save the changes or CANCEL to cancel the action.
If you click Apply, the radio schedule is now active on the access
points at the location.
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Removing Radio Schedules from Locations
To remove a radio schedule from a location, perform the following
procedure:
1. Click the Configuration tab.
2. Select the location with the radio schedule to be removed by clicking
its name in the All Locations portion of the window or in the Locations
column in the left column. You can select only one location.
The program displays the details of the location, with the Location
Profile section expanded. An example is shown in Figure 39 on page
76.
3. In the location configuration area, click the Wireless Radio option to
expand it.
The program displays the Wireless Radio configuration section. Refer
to Figure 143 on page 221.
4. In the Radio On/Off Setting section, select from the 2.4GHz Radio or
5GHz Radio pull-down menu either Always ON if you want the radios
to operate continuously or Always OFF if you want to turn off the
radios. Refer to Figure 146.
Figure 146. Removing a Radio Schedule from a Location
5. Click APPLY to remove the radio schedule from the location or
CANCEL to cancel the action.
If you click Apply to remove the schedule, the access points at the
location now operate continuously or shut off, depending on whether
you selected Always ON or Always OFF in step 4.
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Chapter 11: Radio Schedules
Editing Radio Schedules
To edit a radio schedule’s name or times, do the following:
1. Click the Configuration tab.
2. Select Radio On/Off Schedules from the Shared Settings menu.
Refer to Figure 138 on page 215.
The program displays the Radio On/Off Schedules window (see Figure
139 on page 215).
3. Check the dialog box of the schedule you want to edit. You can edit
only one schedule at a time.
4. Click the EDIT SELECTED button.
Figure 147. Edit Selected Button
The EDIT SELECTED SCHEDULE window is displayed:
Figure 148. Edit Selected Schedule Window
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5. Edit the schedule name, days, and radio on/off times as needed. Refer
to Table 23 on page 218.
6. Click SAVE to activate your changes or CANCEL to cancel the action.
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Chapter 11: Radio Schedules
Deleting Radio Schedules
This section contains the procedure for deleting radio schedules from your
account. You cannot delete radio schedules while they are assigned to
location entries. They have to be removed from all location assignments
before you can delete them. For instructions, refer to “Removing Radio
Schedules from Locations” on page 223.
To delete a radio on/off schedule, do the following:
1. Click the Configuration tab.
2. Select Radio On/Off Schedules from the Shared Settings menu.
Refer to Figure 138 on page 215.
The program displays the Radio On/Off Schedules window (see Figure
139 on page 215).
3. Check the dialog box of the schedule you want to delete. You can
delete multiple schedules at the same time. To select all schedules,
click the Name dialog box in the heading.
4. Click the DELETE SELECTED button.
Figure 149. Delete Selected Button
A confirmation prompt is displayed.
5. Click YES to delete the schedule or NO to cancel the action.
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Chapter 12
RADIUS Server Profiles
This chapter includes the following sections:

“Introduction to RADIUS Server Profiles” on page 228

“Viewing RADIUS Server Profiles” on page 229

“Adding RADIUS Server Profiles” on page 231

“Adding RADIUS Server Profiles to Locations” on page 235

“Removing RADIUS Server Profiles from Locations” on page 237

“Editing RADIUS Server Profiles” on page 238

“Deleting RADIUS Server Profiles” on page 240
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Chapter 12: RADIUS Server Profiles
Introduction to RADIUS Server Profiles
RADIUS server profiles are required for the following authentication
methods:

Legacy 802.1x

WPA with RADIUS

WPA2 with RADIUS

WPA & WPA2 with RADIUS
RADIUS server profiles contain the IP addresses of RADIUS
authentication servers on your network. The profiles are used by the
access points to communicate with the servers to authenticate wireless
clients who are accessing your wireless network through locations that are
using one or more of the above authentication methods.
RADIUS server profiles are not required if you are not using the above
authentication methods.
Here are the guidelines to RADIUS server profiles.

After adding a RADIUS server profile, you have to assign it to the
location with wireless networks that need it to authenticate clients.
For instructions, refer to “Adding RADIUS Server Profiles to
Locations” on page 235.

You can assign a RADIUS server profile to more than one location.

A profile can specify primary and secondary RADIUS servers. The
program uses the secondary server of a profile only if a primary
server is unavailable. Specifying a secondary server is optional.

Profiles can also include RADIUS accounting servers. However,
you cannot define the accounting servers when you initially add
profiles. You define the accounting servers by editing the profiles,

RADIUS server profiles can be deleted, but not disabled.
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Viewing RADIUS Server Profiles
To view RADIUS server profiles, do the following:
1. Click the Configuration tab.
2. Select Radius Server Profiles from the Shared Settings menu in the
lower left corner:
Figure 150. Radius Server Profiles Selection in the Shared Settings Menu
If there are no profiles, the program displays the Radius Server Profile
window:
Figure 151. Radius Server Profile Screen
To add a profile, click ADD PROFILE and go to step 4 in “Adding
RADIUS Server Profiles” on page 231.
If your account already has profiles, it lists their names in the All
Radius Server Profiles window.
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Figure 152. All RADIUS Server Profiles Screen
3. To view or edit the settings of a profile, click its name in the list. The
settings are described in Table 24 on page 232.
Figure 153. Radius Server Profile
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Adding RADIUS Server Profiles
This procedure explains how to add RADIUS server profiles. For
background information, refer to “Introduction to RADIUS Server Profiles”
on page 228. To add a RADIUS server profile, do the following:
1. Click the Configuration tab.
2. If it is not already selected, select All in the Locations menu in the left
column.
Figure 154. All Selection in the Locations Menu
3. Select Add Radius Server Profile from the Choose Action menu in
the upper right corner:
Figure 155. Add Radius Server Profile Selection in the Choose Action
Menu
The program displays the Add Radius Server Profile window:
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Figure 156. Add Radius Server Profile Window
4. Fill in the fields. The fields are defined in Table 24.
Note
Defining a secondary RADIUS server is optional.
Table 24. Add Radius Server Profile Screen
Parameter
Profile Name
Description
Enter a name for the profile. The name
can be up to 30 alphanumeric characters.
Spaces are allowed.
Primary Authentication Server
IP Address
Enter the IPv4 address of the primary
RADIUS server.
Port Number
Enter the RADIUS port number of the
primary RADIUS server. The range is 0 to
65535. The default is 1812.
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Table 24. Add Radius Server Profile Screen
Parameter
Shared Secret
Description
Enter the shared secret key of the primary
RADIUS server. The key can be up to 64
characters and can consist of letters,
numbers, and special characters. The key
is case-sensitive. It must be entered the
same here and on the server.
Secondary Authentication Server
IP Address
Enter the IPv4 address of the secondary
RADIUS server.
Port Number
Enter the RADIUS port number of the
secondary RADIUS server. The range is 0
to 65535. The default is 1812.
Shared Secret
Enter the shared secret key of the
secondary RADIUS server. The key can
be up to 64 characters and can consist of
letters, numbers, and special characters.
The key is case-sensitive. It must be
entered the same here and on the server.
Authentication Setting
Reauthentication Time
Enter the amount of time, in seconds, at
which wireless clients must reauthenticate. The default is 3600
seconds. Entering 0 disables reauthentication.
Update Global Key Every
dialog box
Add a check mark to the dialog box if you
want the program to periodically update
the global key.
Update Global Key Every
Enter the amount of time, in seconds, at
which the global key is updated. The
default is 1800 seconds.
5. Click ADD THIS RADIUS PROFILE to add the profile or CANCEL to
cancel the action.
The program displays a confirmation window.
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Figure 157. Confirmation Prompt for Adding a Radius Server Profile
6. Do one of the following:

To add more profiles or perform a different procedure, click Close.
To add more profiles, repeat this procedure starting with step 2.

To add an accounting server to the profile, click Add Accounting
Server. For instructions, go to step 5 in “Editing RADIUS Server
Profiles” on page 238.
7. To add the profile to a location, refer to “Adding RADIUS Server
Profiles to Locations” on page 235.
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Adding RADIUS Server Profiles to Locations
This section contains the procedure for adding RADIUS server profiles to
locations. You can add a RADIUS server profile to more than one location.
To add a RADIUS server profile to a location, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left margin, click the name of the location
where you want to add a RADIUS server profile. This example selects
the Warehouse-TL location.
Figure 158. Selecting a Location In the Locations Menu
The program displays the details of the location, with the Location
Profile section expanded. An example is shown in Figure 39 on page
76.
3. Click Radius Server to expand the section.
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Figure 159. Radius Server Section in the Location Configuration Settings
4. From the Radius Profile pull-down menu, select the RADIUS server
profile for the location. You can select only one profile.
Note
If you want to remove a profile from a location without assigning
another one, select Not Set from the Radius Profile pull-down menu.
5. Click APPLY to add the server profile to the location or Cancel to
cancel the action.
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Removing RADIUS Server Profiles from Locations
This section contains the procedure for removing RADIUS server profiles
from locations.
Note
You cannot remove a RADIUS server profile from a location that has
one or more wireless networks that are using RADIUS
authentication. You must first either delete the wireless networks
from the location or change them to non-RADIUS authentication. For
instructions, refer to “Deleting Wireless Networks” on page 166 or
“Editing Wireless Network Names and Authentications” on
page 155. You can also remove a RADIUS server profile from a
location by assigning it a different server profile. For instructions,
refer to “Adding RADIUS Server Profiles to Locations” on page 235.
To remove a RADIUS server profile from a location, do the following:
1. Click the Configuration tab.
2. In the Locations menu in the left margin, click the name of the location
where you want to remove a RADIUS server profile. For an example,
refer to Figure 158 on page 235.
The program displays the details of the location, with the Location
Profile section expanded. An example is shown in Figure 39 on page
76.
3. Click Radius Server to expand the section. Refer to Figure 159 on
page 236.
4. From the Radius Profile pull-down menu, select the Not Set option.
Refer to Figure 160.
Figure 160. Removing a RADIUS Server Profile from a Location
5. Click APPLY to remove the RADIUS server profile from the location or
Cancel to cancel the action.
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Editing RADIUS Server Profiles
To edit a RADIUS server profile, do the following:
1. Click the Configuration tab.
2. Select Radius Server Profiles from the Shared Settings menu in the
lower left corner of the window: Refer to Figure 150 on page 229.
The program displays the All Radius Server Profiles screen. Refer to
Figure 152 on page 230.
3. Click the name of the RADIUS server profile you want to edit. You can
edit only one profile at a time.
The program displays the configuration settings of the selected
RADIUS server profile. Refer to Figure 153 on page 230.
4. Edit the profile parameters, as needed. Refer to Table 24 on
page 232.
5. Click SAVE to save your changes or CANCEL to cancel the action.
6. To edit the accounting parameters, click Accounting Server to
expand its section.
Figure 161. Accounting Server Section for a RADIUS Server Profile
7. Edit the parameters. Refer to Table 25 on page 239.
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Table 25. Accounting Server in the Add Radius Server Profile Screen
Field
Description
Primary Accounting Server
IP Address
Enter the IPv4 address of the primary
accounting server.
Port Number
Enter the RADIUS accounting port
number of the primary server. The range
is 0 to 65535. The default is 1813.
Shared Secret
Enter the shared secret key of the primary
RADIUS accounting server. The key can
be up to 64 characters and can consist of
letters, numbers, and special characters.
The key is case-sensitive. It must be
entered the same here and on the server.
Secondary Accounting Server
IP Address
Enter the IPv4 address of the secondary
RADIUS accounting server.
Port Number
Enter the RADIUS port number of the
secondary RADIUS accounting server.
The range is 0 to 65535. The default is
1813.
Shared Secret
Enter the shared secret key of the
secondary RADIUS accounting server.
The key can be up to 64 characters and
can consist of letters, numbers, and
special characters. The key is casesensitive. It must be entered the same
here and on the server.
8. Click SAVE to save your changes or CANCEL to cancel the action.
9. To add the profile to a location, refer to “Adding RADIUS Server
Profiles to Locations” on page 235.
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Deleting RADIUS Server Profiles
To delete a RADIUS server profile, do the following:
1. Click the Configuration tab.
2. Select Radius Server Profiles from the Shared Setting menu in the
lower left corner of the window Refer to Figure 150 on page 229.
3. Select the profile you want to delete from the list. You can delete only
one profile at a time.
4. Select Delete This Radius Server from the Choose Action menu.
Figure 162. Delete This Radius Server Selection in the Choose Action
Menu
The program displays a confirmation window.
5. Click YES to delete the profile or NO to cancel the action.
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Chapter 13
Usage Plans
This chapter includes the following sections:

“Introduction to Usage Plans” on page 242

“Viewing Usage Plans” on page 243

“Adding Usage Plans” on page 245

“Editing Usage Plans” on page 248

“Adding Usage Plans to Network Components” on page 249

“Deleting Usage Plans” on page 250
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Chapter 13: Usage Plans
Introduction to Usage Plans
You use usage plans to limit the amount of time that wireless clients can
access your wireless networks through network elements, such as
hotspots or captive portals. Usage plans specify the maximum number of
hours that clients can access your network. Access points deny access to
clients who have exceed the maximum number of hours stated in usage
plans.
You can use usage plans to control the following attributes:

Maximum number of hours of permitted access by the day, week,
month, or year.

Maximum number of concurrent connections by wireless clients.
You assign usage plans to captive portals.
Here are the guidelines to usage plans:

Usage plans can specify one or both of the following restrictions:
–
Maximum time limit of permitted access by
clients.
–
Maximum number of simultaneous connections
per client.

You can apply a usage plan to more than one captive portal.

You cannot delete usage plans while they are assigned to network
objects. You have to remove them from their network assignments
before deleting them.
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Viewing Usage Plans
This section contains the procedure for displaying a list of the names of the
current usage plans in your account and for displaying their configuration
settings. It does not explain how to view the assignments of usage plans to
captive portals. For that you have to display the configuration settings of
captive portals. For instructions, refer to “Viewing Captive Portals” on
page 170.
To view the existing usage plans, do the following:
1. Click the Configuration tab.
2. Select Usage Plan from the Shared Settings menu in the lower left
corner of the window:
Figure 163. Usage Plan Selection in the Shared Settings Menu
If there are no plans, the program displays the window in Figure 164:
Figure 164. Usage Plan Window
To add a new plan, click Add Usage Plan and go to “Adding Usage
Plans” on page 245.
If the program has usage plans, it lists them in the All Usage Plans
window. Refer to Figure 165 on page 244.
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Figure 165. All Usage Plans Window
3. To display plan details, click a plan’s name. You can view only one
plan at a time.
Figure 166. Viewing a Usage Plan
The sections in the window are described in Table 26. For more
information about the parameters, refer to Table 27 on page 246.
Table 26. Usage Plan Window
Parameter
Description
Basic Features
Contains the plan’s name.
Time Limit
Contains the number of permitted hours
and the start and end times of permitted
access.
Devices
Contains the maximum number of
simultaneous connections per wireless
client.
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Adding Usage Plans
To add a new usage plan to your account, do the following:
1. Click the Configuration tab.
2. If it is not already selected, select All in the Locations menu in the left
margin of the window.
Figure 167. All Selection in the Locations Menu
3. Select Add Usage Plan from the Choose Action menu in the upper left
corner of the window:
Figure 168. Add Usage Plan Selection in the Choose Action Menu
The program displays the Add Usage Plan window:
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Figure 169. Add Usage Plan Window
4. Fill in the fields of the plan. The fields are defined in Table 27.
Table 27. Add Usage Plan Window
Parameter
Description
Usage Plan Name
Enter a name for the plan.
Limit access to
Type the number of permitted hours and
then select Day, Week, Month, or Year
from the drop-down menu.
Permitted access hours
Specify the start and end times of
permitted access.
Devices
Enter the maximum number of
simultaneous connections per user.
Allow concurrent
connections (per
username or voucher)
5. After filling in the plan, click ADD THIS USAGE PLAN to add the plan
to your account or CANCEL to cancel the action.
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6. To assign the plan to a wireless component, such as a hotspot or
captive portal, refer to “Adding Usage Plans to Network Components”
on page 249.
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Editing Usage Plans
To edit an existing usage plan in your account, do the following:
1. Click the Configuration tab.
2. Select Usage Plan from the Shared Settings menu in the lower left
corner of the window:
Figure 170. Usage Plan Selection in the Shared Settings Menu
The names of the current usage plans are listed in the main section of
the window. Refer to Figure 165 on page 244.
3. Select the desired usage plan from the list. You can edit only one plan
at a time.
The configuration settings of the plan are displayed in the main section
of the window. For an example, refer to Figure 166 on page 244.
4. Edit the fields. Refer to Table 27 on page 246.
5. After editing the plan, click SAVE to save your change or CANCEL to
cancel the action.
6. To assign the plan to a wireless component, such as a hotspot or
captive portal, refer to “Adding Usage Plans to Network Components”
on page 249.
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Adding Usage Plans to Network Components
For instructions on how to apply usage plans to network components, refer
to the following sections:

To add a usage plan to a captive portal profile with a basic splash
screen, refer to “Captive Portals with Basic Splash Windows” on
page 172 or “Editing Captive Portals” on page 191.

To add a usage plan to a captive portal profile with an advanced splash
screen, refer to “Captive Portals with Advanced Splash Windows” on
page 183 or “Editing Captive Portals” on page 191.

To assign a usage plan to a network hotspot, refer to “Adding FreeAccess Network Hotspots” on page 201.
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Deleting Usage Plans
This section contains the steps for deleting usage plans from your
account.
Note
You cannot delete usage plans that are currently assigned to
wireless components, such as hotspots or captive portals. You must
remove them from all assignments before deleting them.
To delete a usage plan, do the following:
1. Click the Configuration tab.
2. Select Usage Plan from the Shared Services menu in the lower left
corner of the window. Refer to Figure 163 on page 243.
3. Select the usage plan you want to delete from the displayed list. You
can delete only one plan at a time.
4. Select Delete This Usage Plan from the Choose Action menu.
Figure 171. Delete This Usage Plan Selection in the Choose Action Menu
The program displays a confirmation window.
5. Click YES to delete the plan or NO to cancel the action.
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Chapter 14
Status and Statistics Windows
This chapter describes how to view status and statistics about the wireless
networks and access points in your account. This chapter includes the
following sections:

“Introduction to the Monitoring Tab Windows” on page 252

“Summary Windows” on page 255

“AP Details Windows” on page 262

“Active Alarms Windows” on page 264

“Cleared Alarms Windows” on page 268

“Event Log Windows” on page 271

“Hotspot Users Windows” on page 273

“Details Window” on page 275

“Command Log Window” on page 277
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Introduction to the Monitoring Tab Windows
The Monitoring tab has more than two dozen windows with status
information or statistics for you to use to monitor your wireless networks or
access points. The windows are displayed with the Monitoring menu in the
left column in the Monitoring tab. The tab and menus are identified in
Figure 172.
Monitoring Menu
Window
Menus
Monitoring Tab
Figure 172. Monitoring Tab and Menus
The windows are grouped into the seven levels identified in Figure 173 on
page 253.
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All
Location
Health
Usage
Security
Wireless networks
Wireless access points
Figure 173. Levels of Monitoring Windows
Each level has multiple monitoring windows. Table 28 on page 253 lists
the levels and windows.
Table 28. Monitoring Windows
Level
All
Monitoring Window
Summary
AP Details
Active Alarms
Cleared Alarms
Event Log
Hotspot Users
Location
Summary
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Table 28. Monitoring Windows (Continued)
Level
Health
Monitoring Window
Summary
AP Details
Active Alarms
Cleared Alarms
Command Log
Event Log
Usage
Summary
Client Details
Hotspot Users
Security
Summary
Neighbor Details
Wireless Networks
Summary
Clients
Event Log
Hotspot Users
Wireless Access Points
Summary
Clients
Details
Active Alarms
Cleared Alarms
Event Log
Some windows are found in multiple levels. They display different
information depending on the level. For example, the event log window,
which displays operating and status messages, is found in four levels. The
window in the All level displays the event messages for all wireless
networks and access points in your account, while the same window in the
wireless access points level displays the events for selected access
points.
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Summary Windows
All the levels in the Monitoring menu have Summary windows.
All Summary
Window
The All Summary window provides an overview of all the wireless
networks and access points in your account.
Figure 174. All Summary Window
Location
Summary
Window
A location Summary window provides an overview of the status and traffic
packet trends of the access points of a selected location entry. The
window is displayed by selecting a location entry in the Monitoring menu.
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Figure 175. Location Summary Window
Health Summary
Window
The Health Summary window displays overall status and statistics
information on the wireless networks and access points of a selected
location.
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Figure 176. Health Summary Window
Usage Summary
Window
The Usage Summary window provides a usage summary, client details,
and hotspot usage.
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Figure 177. Usage Summary Window
Security
Summary
Window
The Security Summary window provides information about rogue and
neighboring access points for a location. The example in Figure 178 on
page 259 displays the Security Summary for the Warehouse - TL location.
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Figure 178. Security Summary Window for a Location
Wireless Network
Summary
Window
The wireless network Summary window displays status or statistics about
a wireless network in your account. You can view only one wireless
network at a time. The example in Figure 179 on page 260 displays the
Summary window for the WN_area1 wireless network in the Warehouse TL location.
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Figure 179. Wireless Network Summary Window
Access Point
Summary
Window
An access point Summary window displays status or statistics about
individual access points in your account. The example in Figure 180 on
page 261 displays the Summary window for the AP1-NW access point in
Building 1 of the Warehouse - TL location.
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Figure 180. Access Point Summary Window
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Chapter 14: Status and Statistics Windows
AP Details Windows
The AP Details windows display the following information about the
access points in your account:

Name

Status

Alarm state

Uptime

Model

Number of neighbors

IP address

Channels

Number of wireless clients per radio
AP Details windows are available from these two levels in the Monitoring
menu.

All - Displays details for all access points in your account.

Health - Displays details for the access points in a location.
All
Health
Figure 181. AP Details Windows in the Monitoring Menu
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An example of the AP Details window at the All level is shown in Figure
193.
Figure 182. AP Details Window
You need to use the horizontal scroll bar at the bottom of the window to
view all the columns.
You can use the fields beneath the column titles to screen the table by a
selected attribute. For example, entering the name of an access point in
the Name column displays the information for that device.
To download the table as a CSV file, click the Download Full Details option
in the upper left corner of the window and follow the prompts. Refer to
Figure 183.
Figure 183. Download Full Details Option in the AP Details Window
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Active Alarms Windows
Active alarms windows store messages of unresolved events from the
access points. The windows are available from the three monitoring levels
listed here.

All - Displays the active alarms for all access points in your
account.

Health - Displays the active alarms for the access points in a
selected location.

Access point - Displays the active alarms for a selected access
point.
All
Health
Wireless access points
Figure 184. Active Alarms Windows in the Monitoring Menu
An example of the Active Alarms window at the All level is shown in Figure
185 on page 265.
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Figure 185. Active Alarms Window
The window has these columns:

Acknowledged - Whether you or another administrator has
acknowledged the alarm.

Title - Alarm title.

Source - The IP address of the access point that was the source of
the alarm.

Location Name - The name of the location entry containing the
access point that was the source of the alarm.

Severity - The severity of the alarm. The severity can be critical,
major, or minor.

Alarm Time - Time and day when the alarm occurred.
You need to use the horizontal scroll bar at the bottom of the window to
view all the columns.
You can add these optional columns to the window:

Raised By - The event that caused the alarm.

Cleared By - The event that has to occur to clear the alarm.

Count - The number of times the same access point has
experienced the alarm.

Acknowledged By - The administrator who acknowledged the
alarm.

Acknowledge Time - The time and day when the alarm was
acknowledged.
To add or remove optional columns, place the cursor anywhere in the
header of the table and right click to display the optional column menu.
Refer to Figure 186 on page 266.
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Figure 186. Optional Columns Menu in the Active Alarms Window
Adding a check mark to a dialog box adds an optional column to the
window and removing a check mark removes a column. The default is no
optional columns. Optional columns are added to the far right in the
window.
You can use the fields beneath the column titles to screen the table by a
selected attribute. For example, entering the MAC address of an access
point in the Source column displays the information only for that device.
You can view additional information about an alarm by clicking its arrow in
the second column in the window. Refer to Figure 187.
Figure 187. Expanded Alarm Information
To download the table as a CSV file, click the Download Full Active
Alarms option in the upper left corner of the window and follow the
prompts. Refer to Figure 188 on page 267.
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Figure 188. Download Full Active Alarms Option in the Active Alarms
Window
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Cleared Alarms Windows
Cleared alarms windows display resolved active alarms. The windows are
available from these three levels in the Monitoring menu.

All - Displays cleared alarms for all access points in your account.

Health - Displays cleared alarms for the access points in a
selected location.

Access point - Displays cleared alarms for a selected access point.
All
Health
Wireless access points
Figure 189. Cleared Alarms Windows in the Monitoring Menu
An example of the Cleared Alarms window from the All level is shown in
Figure 190 on page 269.
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Figure 190. Cleared Alarms Selection
The window has these columns:

Title - Alarm title.

Source - The IP address of the access point that was the source of
the alarm.

Location Name - The name of the location entry containing the
access point that was the source of the alarm.

Severity - The severity of the alarm. The severity can be critical,
major, or minor.

Alarm Time - Time and day when the alarm occurred.
You need to use the horizontal scroll bar at the bottom of the window to
view all the columns.
You can add these optional columns to the window:

Raised By - The event that caused the alarm.

Cleared By - The event that has to occur to clear the alarm.

Count - The number of times the same access point has
experienced the alarm.

Acknowledged By - The administrator who acknowledged the
alarm.

Acknowledge Time - The time and day when the alarm was
acknowledged.
To add or remove optional columns, place the cursor anywhere in the
header of the table and right click to display the optional column menu.
Refer to Figure 186 on page 266. Adding a check mark to a dialog box
adds an optional column to the window and removing a check mark
removes a column. The default is no optional columns. Optional columns
are added to the far right in the window.
You can use the fields beneath the column titles to filter the table by a
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selected attribute. For example, entering the MAC address of an access
point in the Source column displays the information only for that device.
To view additional information about an alarm, click its arrow in the left
column. For an example, refer to Figure 187 on page 266.
To download the table as a CSV file, click the Download Full Cleared
Alarms option in the upper left corner of the window and follow the
prompts. Refer to Figure 191.
Figure 191. Download Full Cleared Alarms Option in the Active Alarms
Window
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Event Log Windows
Event log windows display operational messages from the access points
in your AlliedView Cloud account. You can use the message to determine
the status of the devices as well as troubleshoot problems. The messages
are grouped into the following categories:

Critical

Warning

Informational

Debug
Event log windows are available from the following four levels in the
Monitoring menu:

All - Displays the events for all the access points in your account.

Health - Displays the events for the wireless networks and access
points in a selected location.

Wireless networks - Displays the events for a selected wireless
network.

Wireless access points - Displays the events for an access point.
All
Health
Wireless networks
Wireless access points
Figure 192. Event Log Windows in the Monitoring Menu
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The Event Log option is shown in Figure 193 on page 272.
Figure 193. Event Log Selection
Here are the guidelines to event log windows:

Event logs are available for connected access points, which are
access points your AlliedView Cloud account can actively detect
and manage.

Event log windows do not contain messages from disconnected
devices, which are access points that your account cannot detect,
possibly because of a communication problem or because they are
off-line.

Event long windows are also not available for access points that
are not assigned to a location.
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Hotspot Users Windows
The Hotspot User windows display the wireless clients and activity
statistics of your hotspots. The Hotspot Users monitoring windows are
found at these levels in the Monitoring menu:

All - Displays hotspot usage and client activity for all hotspots in
your account.

Usage - Displays hotspot usage and client activity for a selected
location.

Wireless networks - Displays hotspot usage and client activity for a
selected wireless network.
All
Usage
Wireless networks
Figure 194. Hotspot Users Windows in the Monitoring Menu
The Hotspot Usage selection displays hotspot usage in trend graphs for
any captive portal type for your account. These graphs display the
connected time for paid and free captive portal access. You can also
check paid and free number of devices and traffic.
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Figure 195. Hotspot Users Menu Selections
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Details Window
The Details window displays the following information about the individual
access points in your account:

IP configuration settings and other detailed information.

LAN statistics (for example, number of receive and transmit
packets on the LAN port).

Wireless statistics (for example, packet information).
The Details monitoring window is only available from individual access
points in the Monitoring menu.
Wireless access points
Figure 196. Detail Window in the Monitoring Menu
An example of the Details window is shown in Figure 197 on page 276.
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Figure 197. Detail Window at the Access Point Level
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Command Log Window
Your changes to the configuration settings of access points are stored in
the command log window of your AlliedView Cloud account. You can use
the window to determine the status of your changes, such as whether they
were successfully implemented by the access points, as well as view a
history of your changes. Here are the guidelines to the command log
window:

The command log window is only available from the Health level of
in the Monitoring menu of a location entry. Consequently, it
displays the configuration changes for all the access points of a
selected location.

The command log stores commands of connected access points,
which are access points the AlliedView Cloud has detected. It does
not store commands of disconnected access points or access
points that are not assigned to a location.
Health
Figure 198. Command Log Window in the Monitoring Menu
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Chapter 15
Licenses and Tokens
This chapter describes license tokens, adding licenses to an account, and
displaying license information.
This chapter includes the following sections:

“Introduction to Licenses and Tokens” on page 280

“Viewing Licenses and Tokens” on page 281

“Adding New Licenses” on page 283
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Chapter 15: Licenses and Tokens
Introduction to Licenses and Tokens
The AlliedView Cloud application requires a license and tokens. One
token provides one calendar month of cloud support for one access point.
New licenses can be purchased and added to your account at any time.
To obtain new licenses and tokens, submit requests through your Allied
Telesis 24/7 Support account.
If you do not purchase licenses for the AlliedView Cloud application, you
lose access to it and your wireless networks, as follows:

A one-week grace period begins the day after the end of the
license period. You can only access the Home page monitoring
summary. For one week, access points retain their configurations
and continue to provide wireless connectivity, including guest
access and authentication cloud services.

The one-week grace period ends after seven days. The access
points are reset to the factory default configurations and the radios
are disabled. However, the access points remain in the account.
Adding a new license re-activates the account and access points.

Thirty days after the end of the grace period, the AlliedView Cloud
account is de-activated.
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Viewing Licenses and Tokens
To display the current licenses and tokens in your account, do the
following:
1. Click the Account tab.
2. In the Account menu in the left margin, select Licenses.
Figure 199. Licenses Selection in the Account Menu
The screen displays the licenses, license renewal date, remaining
tokens, and the average number of tokens used per month.
Figure 200. Display Licenses
3. Click the license key to check a license’s details.
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Figure 201. License Key Details
The screen displays the license status, SKU, date activated, and
remaining and used tokens.
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Adding New Licenses
To add a new license to your account, do the following:
1. Submit a request for a new license and tokens through your Allied
Telesis 24/7 Support account.
2. When you receive the new license from Allied Telesis, store it on your
computer or a network server.
3. Open the file as an ASCII text file with a word processor.
Figure 202 is an example of a license.
Figure 202. License Example
4. Copy the license. Do not include the BEGIN LICENSE KEY or END
LICENSE KEY text.
5. If you have not started a management session with your AlliedView
Cloud account yet, start a session now.
6. Click the Account tab.
7. In the Account menu in the left margin, select Licenses. Refer to
Figure 199 on page 281.
8. Select Add License from the Choose Action menu.
Figure 203. Add License in the Choose Action Menu
The program displays the Add License window:
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Figure 204. Add License Window
9. In the Add License window, paste in the license key you copied in step
4.
10. Click the ADD LICENSE button.
The license is validated, and the application displays the license(s),
number of available tokens, license renewal date, and average
number of tokens used per month.
11. Repeat this procedure to add more licenses.
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Chapter 16
Firmware Updates of Access Points
This chapter describes maintaining the access point firmware. The chapter
includes the following sections:

“Introduction to Access Point Firmware Maintenance” on page 286

“Schedule Firmware Upgrades” on page 287

“Upgrade When Firmware is Available” on page 289

“Automatic Upgrades” on page 291
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Chapter 16: Firmware Updates of Access Points
Introduction to Access Point Firmware Maintenance
Allied Telesis, Inc.may periodically release new firmware for the access
points. You are notified about releases with messages in the Notification
Center.
You can manage access point firmware upgrades in one of the following
ways:

Let AlliedView Cloud automatically upgrade the firmware. The
program automatically upgrades all access points in the cloud
seven days after new firmware becomes available. This is the
default.

Schedule firmware upgrades. You might want to limit upgrades to
non-business hours so as to prevent

Upgrade access point firmware as soon as it is available.
This chapter describes the following:

“Schedule Firmware Upgrades” to schedule firmware upgrades for
specified times or days.

“Upgrade When Firmware is Available” on page 289 to upgrade
firmware as soon as it is available.

“Automatic Upgrades” on page 291 to return to automated
upgrades.
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Schedule Firmware Upgrades
The AlliedView Cloud program has a schedule that you can use to control
when it can upgrade the firmware on your access points. By configuring
the schedule for non-business hours, you can prevent the program from
updating firmware during business hours, and interrupting wireless
network service.
To configure a schedule, do the following:
1. Click the Account tab.
2. From the Account menu in the left margin, click
Settings -> Schedule Firmware
Figure 205. Schedule Firmware Selection in the Account Menu
3. Select Scheduled from the Firmware Upgrade pull-down menu:
Figure 206. Scheduled Selection in the Firmware Upgrade Menu
The program displays the scheduling area:
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Figure 207. Firmware Upgrade Scheduling Area
4. In the Schedule At field, set the time when an upgrade can begin:
select the hour setting, then use up and down arrow keys to set the
time. Repeat for the minute and AM/PM settings.
5. In the boxes next to Preferred Days, check the boxes of the days when
upgrades are allowed.
6. Click SAVE to activate your changes or CANCEL to cancel the action.
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Upgrade When Firmware is Available
If you received a notification message about new firmware and want to
upgrade access points right now, do the following:
1. Click the Account tab.
2. From the Account menu in the left margin, click
Settings -> Firmware Report:
Figure 208. Clicking Firmware Report
3. In the Firmware Report Screen, click an access point under the Model
column.
A window appears with more detailed information.
Figure 209. Firmware Report Details
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4. To check release notes on the access point, click RELEASE NOTES.
Otherwise, skip to Step 5.
5. Click UPGRADE NOW.
The screen shows the upgrade process. The upgrade status is shown
when the upgrade is finished.
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Automatic Upgrades
To change from scheduled upgrades to automatic upgrades, do the
following:
1. Click the Account tabs.
2. From the Account menu in the left margin, click
Settings -> Schedule Firmware
as shown in Figure 205 on page 287.
3. Select Notify Me from the Firmware Upgrade pull-down menu:
Figure 210. Notify Me Selection in the Firmware Upgrade Menu
4. Click SAVE to activate your changes or CANCEL to cancel the action.
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Chapter 17
Accounts and Notifications
This chapter describes managing user accounts, editing the organization’s
name and address, and checking AlliedView Cloud notifications.
This chapter includes the following sections:

“AlliedView Cloud User Accounts” on page 294

“Inviting Users to Add AlliedView Cloud Accounts” on page 295

“Accepting Invitations and Adding User Accounts” on page 298

“Changing User Roles” on page 299

“Deleting Users” on page 301

“Viewing or Changing Your User Profile” on page 302

“Viewing or Changing the Organization’s Settings” on page 304

“Checking Application Notifications” on page 305
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Chapter 17: Accounts and Notifications
AlliedView Cloud User Accounts
There are four types of AlliedView Cloud user accounts. They are listed
here:

Owner account - The owner account is added when the first
person of a company or organization opens an AlliedView Cloud
account. A company or organization can have only one owner
account and the account cannot be changed or transferred to
another account. The person with the owner account can view or
manage all elements in the company’s AlliedView Cloud account,
and invite others to open new AlliedView Cloud accounts.

Admin accounts - Admin accounts, like the owner account, give
individuals full access to view or manage all elements in the
company’s AlliedView Cloud account. Admin accounts also allow
users to invite others to open AlliedView Cloud accounts. The
difference between owner and admin accounts is that there can be
only one owner account while there can be any number of admin
accounts.

Read-only accounts - Read-only accounts give individuals
permission to view the elements but not change any values.

Hotspot clerk accounts - Hotspot clerk accounts allow individuals
to manage hotspot vouchers. Only users with hotspot clerk
accounts can manage vouchers.
Note
Users must have Allied Telesis 24/7 Support Accounts before they
can add their own AlliedView Cloud accounts. For instructions, refer
to “Opening a 24/7 Support Account” on page 53.
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AlliedView Cloud User’s Guide
Inviting Users to Add AlliedView Cloud Accounts
This section contains the procedure for inviting other individuals in your
company or organization to open their own AlliedView Cloud accounts so
they can assist you in managing network devices. You can assign users a
role of admin, read-only, or hotspot clerk. The roles are described in
“AlliedView Cloud User Accounts” on page 294.
Note
Only users with owner or admin accounts can invite other individuals
to open AlliedView Cloud accounts. Read-only or hotspot clerk
account holders cannot invite others to open accounts.
Please perform the following steps before inviting a user to add an
AlliedView Cloud account:
1. Instruct the user to perform “Opening a 24/7 Support Account” on
page 53.
Note
When users are filling in the Company Name field in the Register for
an Account window, they must be sure to enter exactly the same
company or organization name that the owner entered when
opening the first AlliedView Cloud account.
Note
Users must have Allied Telesis 24/7 Support accounts before being
invited to add their own AlliedView Cloud accounts.
2. After the user has completed the procedure for opening a support
account, instruct the user to send you his username (email address) of
the account.
After receiving the username, perform the next procedure to invite the
user to open an AlliedView Cloud account.
To invite a user to open an AlliedView Cloud account, do the following:
1. Click the Account tab.
2. Select Invite User from the Choose Action menu:
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Chapter 17: Accounts and Notifications
Figure 211. Invite User Selection in the Choose Action Menu
The program displays the Invite User window.
Figure 212. Invite User Window
3. In the Inviting User Password field, enter your account password.
4. In the Invited Username field, enter the username (email address) of
the 24/7 Support account of the user you are inviting to access the
program.
5. From the Role pull-down menu, select one of the following:

Admin: Allows the user to view and configure all information in the
account.

Read Only: Allows the user to view but not configure the
information in the account.

Hotspot clerk: Allows the user to manage vouchers, but blocks
the user from configuring or viewing the account.
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AlliedView Cloud User’s Guide
Figure 213. Role Pull-down Menu in the Invite User Window
6. If desired, edit the text in the email.
7. Click INVITE THIS USER to activate your changes or CANCEL to
cancel the action.
After you click INVITE THIS USER, the program sends an email
invitation to the user.
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Chapter 17: Accounts and Notifications
Accepting Invitations and Adding User Accounts
This procedure is for users who have received invitations from the owner
or an admin account holder to open their own AlliedView Cloud accounts.
Users perform this procedure after opening Allied Telesis 24/7 Support
accounts and receiving email invitations.
To open your own AlliedView Cloud account after receiving an invitation,
do the following:
1. Open the AlliedView Cloud invitation email.
2. Click the here link.
The Invited User Sign Up screen is displayed.
3. Enter your password from your Allied Telesis 24/7 Support account
(under your email address).
4. Enter your personal information in the Information area.
5. To see the terms and conditions:
a. Click the Terms and Conditions link.
The program displays the Terms and Conditions window.
b. Click CLOSE WINDOW.
6. Click Sign Up.
If the sign-up is successful, the application sends a confirmation email.
7. Open the confirmation email.
8. Click the here link.
The program displays the New Account Activation screen.
9. Enter your password from your Allied Telesis 24/7 Support account.
10. Click ACTIVATE.
You are logged into your AlliedView Cloud account and the Home tab
is displayed on your screen.
This completes the procedure for opening a new account.
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AlliedView Cloud User’s Guide
Changing User Roles
This procedure explains how to change the roles of AlliedView Cloud
account holders. Please review the following before performing the
procedure:

Only the owner or an administrator can change the role of a user.

The role of the owner cannot be changed.

An administrator cannot change his own role. The owner or
another administrator must change it for him.
To edit the role of a user, do the following:
1. Click the Account tab.
2. In the Account menu in the left margin, click Users:
Figure 214. Users Selection in the Account Menu
The program displays the user accounts in alphabetical order.
3. Do one of the following to select a user:

If there are a small number of user accounts, click the user listed in
the main area of the Account Users screen.

If there are a large number of user accounts, use the Search icons
in the upper right of the main area of the Account Users screen to
narrow the search (see Figure 215). Then click the account in the
main area.
Figure 215. User Account Search Icons
4. Select one of the following from the Role menu:

Admin: Allows the user to view and configure all information in the
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Chapter 17: Accounts and Notifications
account.

Read Only: Allows the user to view but not configure the
information in the account.

Hotspot clerk: Allows the user to manage vouchers, but blocks
the user from configuring or viewing the account.
5. Click SAVE to activate your changes or CANCEL to cancel the action.
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AlliedView Cloud User’s Guide
Deleting Users
To delete a user account from your organization’s account, do the
following:
1. Click the Account tab.
2. In the Account menu in the left margin, click Users (see Figure 214 on
page 299).
3. Select a user to delete (refer to “Changing User Roles” on page 299 for
details on selecting a user). You can delete only one user at a time.
4. Select Delete User from the Choose Action menu:
Figure 216. Delete User Selection in the Choose Action Menu
The program deletes the selected user.
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Chapter 17: Accounts and Notifications
Viewing or Changing Your User Profile
Your user profile contains general information about your account, such as
your username and address. Each account holder is responsible for
maintaining his or her own profile. An account holder cannot view or edit a
profile belonging to someone else.
To view or change your user profile, do the following:
1. From any window in the account, hover the cursor over your username
next to Welcome.
2. Click My Profile.
Figure 217. Accessing Your Account Profile
Your profile is displayed.
Figure 218. My Profile Window
The window has the following four sections:

User Profile: This section contains your name, username, email
address, role, phone number, and country. The only adjustable
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AlliedView Cloud User’s Guide
properties are your phone number and country. To change other
properties, use your Allied Telesis 24/7 Support account.

Change Password: You cannot change your password from your
AlliedView Cloud account. To change it, change your password to
your Allied Telesis 24/7 Support account. Both accounts use the
same password.

User Preferences: You can use the options in this section to set the
time zone or control whether you want to receive email alerts for
access point alarms or firmware updates.
3. To change your phone number or country, enter the new information in
the fields in the User Profile section of the window.
4. To change user preferences, do the following:
a. Click User Preferences to expand the User Preferences section.
b. Use the Time Zone menu to select a different time zone.
c. To prevent automatic email notifications, check the following boxes
under Email Notifications:
- Don’t send alarm notifications
- Don’t send new firmware notifications
5. Click SAVE to activate your changes or CANCEL to cancel the action.
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Chapter 17: Accounts and Notifications
Viewing or Changing the Organization’s Settings
To view or change your organization’s address in your account, do the
following:
1. Click the Account tab.
2. If it is not already selected, click the Account option in the Account
menu in the left margin.
Figure 219. Account Selection in the Account Menu
The program displays the My Account window.
Figure 220. My Account Window
3. Change the address, as needed. You cannot change the Company
Name.
4. Click SAVE to activate your changes or CANCEL to cancel the action.
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AlliedView Cloud User’s Guide
Checking Application Notifications
You can check application notifications to see if new firmware is available
and firmware-upgrade-related events. These notifications are categorized
by the following severity levels: Critical, Warning, and Info.
You can also mark the notifications as read. AlliedView Cloud
automatically deletes application notifications after 30 days.
To check application notifications, do the following:
1. From any screen in the application, check the mailbox next to the user
name in the upper right corner. If there are unread application
notifications, a number appears on the mailbox indicating the number
of notifications.
2. Click the mailbox:
Figure 221. Accessing Application Notifications
A list of application notifications appears containing information such
as the type of notification (for example, new firmware), severity, and
date.

To select a monitoring period other than the default, click the icon
at the upper right of the screen, then select one of the following
periods from the menu: Last Hour, Last 24 Hours, Last 7 Days,
or Last 30 Days.

To check details on a notification, click the triangle left of the
notification or any field in any column. To hide details, click the
triangle or field again.

Use the slider at the right of the screen to see more rows.

Use the table headings to sort information.

You can search for an item and narrow displayed information by
typing in a field below a heading or selecting from a menu below a
heading.
3. To mark all notifications as read, select Mark All as Read from the
Choose Action menu. The number in the mailbox icon is cleared.
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