Andrew Wireless System CAPL17E23 ION-E Remote Unit for cellular systems User Manual M0201AAA

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Date Submitted	2017-07-06 00:00:00
Date Available	2017-12-22 00:00:00
Creation Date	2017-07-06 18:33:57
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Document Title	M0201AAA.book
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Document Author:	CB1042

Installing CAP Ls
Two Angled
Mounng Brackets
Fan Kit
Four M8x16 flange-head screws
Six M6-1.0 x 14mm screws
One Hybrid
Fiber Splice Box
NOTE: Install a CAP L that has a Fan Kit horizontally.
One Wall Mounng Bracket
Figure 7-9. CAP L with Fan Kit and with Power Supply / Hybrid Fiber Mounting Kit
Follow the steps in "(Optional) Ground the CAP L” on page 110 if grounding is required in your locality or
if you prefer to ground the CAP L.
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ION®-E Series Hardware Installation Guide
Page 105
Installing CAP Ls
Wall Mount a CAP L Using a 240W AC/DC Power Supply Kit (PN 7775087-00)
OAP Vdc Power connector
Local Power Jumper cable
48V, 240W AC/DC Power Supply
Unit with Juncon Box
OAP Close-Coupled Power Supply Mounng Kit
Figure 7-10. CAP L with a Power Supply / Hybrid Fiber Mounting Kit
Refer to and observe all cautions listed in "Mounting Cautions” on page 95.
Refer to "Determine the CAP L Mounting Site” on page 90 to determine the mounting location, which must
be able to support the weight and dimensions of the CAP L.
Refer to "Mounting Orientation” on page 93 to determine the mounting orientation of the CAP L.
Follow the steps in "Unpack and Inspect the CAP L and Optional Accessories” on page 96. Table 7-8 lists
the 240W AC/DC Power Supply Kit components.
Table 7-8. 240W AC/DC Power Supply Kit Components (PN 7775087-00)
Quantity Part Number
Component
7771350
Wall Mounting Bracket
7771351
Angled Mounting Brackets
7774061
Local Power Jumper Cable Assembly
7774356
48V, 240W AC/DC Power Supply Unit with Junction Box
100762-1
M8x16 flange-head screws
100901-50
M6-1.0 x 14mm screws
100907-126
ION®-E Series Hardware Installation Guide
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Installing CAP Ls
Assemble the 240W AC/DC Power Supply Kit.
Attach the Local Power Jumper Cable Assembly (PN 7774061) to the AC/DC Power Supply Junction
Box (PN 7774356).
Use the four screws (PN 100907-126) to attach the 240W AC/DC Power Supply assembly to the Wall
Mounting Bracket (PN 7771350).
Use the six M6-1.0 x 14mm screws (PN 100901-50) to attach the two Angled Mounting Brackets
(PN 7771351) to the back of the CAP L chassis.
Refer to one of the following figures for the location of the corresponding six M6-1.0 mounting taps:
•
CAP L, no Fan Kit—Figure 7-11
•
CAP L with Fan Kit—Figure 7-12 on page 108.
Use the four M8x16 flange-head screws (PN 100762-1) to attach the assembled 240W AC/DC Power
Supply Kit and Wall Mounting Bracket to the Angled Mounting Brackets that you attached to the CAP L in
Step 6.
Two Angled
Mounng Brackets
Four M8x16 flange-head screws
Six M6-1.0 x 14mm screws
48V, 240W AC/DC
Power Supply Unit
with Juncon Box
Four screws
Local Power
Jumper Cable
Assembly
One Wall
Mounng Bracket
Figure 7-11. CAP L (No Fan Kit) with 240W AC/DC Power Supply Kit
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ION®-E Series Hardware Installation Guide
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Installing CAP Ls
Two Angled
Mounng Brackets
Fan Kit
Four M8x16 flange-head screws
Six M6-1.0 x 14mm screws
Four screws
48V, 240W AC/DC
Power Supply Unit
with Juncon Box
Local Power
Jumper Cable
Assembly
One Wall
Mounng Bracket
Figure 7-12. CAP L with Fan Kit and with 240W AC/DC Power Supply Kit
Follow the steps in "(Optional) Ground the CAP L” on page 110 if grounding is required in your locality or
if you prefer to ground the CAP L.
ION®-E Series Hardware Installation Guide
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Installing CAP Ls
Ceiling Mount a CAP L
Only a CAP L with a Fan Kit can be ceiling mounted. Do not ceiling mount a CAP L that does not have a Fan
Kit attached to it.
Follow the steps in "Unpack and Inspect the CAP L and Optional Accessories” on page 96.
Refer to and observe all cautions listed in "Mounting Cautions” on page 95.
Refer to "Determine the CAP L Mounting Site” on page 90 to determine the mounting location, which must
be able to support the weight and dimensions of the CAP L.
Refer to the following graphic for spacing requirements.
Install below ceiling grid only
Collocated UAPs (MIMO)
3m min
CAN/TEN
2m min
CAP
3m min
Metal Cabinet
WiFi
MM/SM Fiber
WiFi
CAT 6A
Follow the steps in one of the following sections that apply to securing the desired mounting bracket to
the CAP L:
•
"Wall Mount a CAP L Using a Flat Mounting Bracket Kit (PN 7774353-00)” on page 97
•
"Wall Mount a CAP L Using a Power Supply / Hybrid Fiber Mounting Kit (PN 7774354-00)” on
page 100
•
"Wall Mount a CAP L Using a 240W AC/DC Power Supply Kit (PN 7775087-00)” on page 106
Use four 5/16-inch or M8 lag screws (or whatever screw type is appropriate for the material to which the
CAP L is to mounted on) to mount the CAP L to the ceiling.
Follow the steps in "(Optional) Ground the CAP L” on page 110 if grounding is required in your locality or
if you prefer to ground the CAP L.
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ION®-E Series Hardware Installation Guide
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Installing CAP Ls
(Optional) Ground the CAP L
Follow the steps below to ground the OPA only if grounding is required in your locality or if the installation
plans require the CAP L be grounded. The different CAP L installation procedures will tell you when to ground
the CAP L.
NOTE:
The CAP L is equipped with a green grounding screw located on the back of the unit; however,
grounding is not necessary. CAP Ls are classified as low-voltage devices and do not have internal
power supplies. CommScope recommends checking your local and national electrical codes to
determine if grounding is a requirement.
Obtain a length of #18 AWG (1.00 mm)
insulated stranded copper wire for use as
a chassis-grounding wire.
Terminate one end of the wire with a ring
terminal.
Locate the chassis-ground stud at the rear
of the CAP L enclosure.
Remove the Keps nut from the
chassis-ground stud.
Attach the ring end of the wire to the
chassis ground stud, as shown below.
Use the Keps nut removed in Step 4 to
secure the ground wire to the
chassis-ground stud.
Route the free end of the chassis
grounding wire to an approved (per local
code or practice) earth ground source.
ION®-E Series Hardware Installation Guide
Page 110
Ground
stud
M0201AA
© June 2017 CommScope, Inc.
Installing CAP Ls
Connect the CAP L Cables
The type of cables used and how the CAP L connects into the system is dependent on the CAP L type. Follow
the cabling instructions that apply to the unit type that you are installing.
•
"Cable a CAP L with an Optical Fiber Interface” on page 111
•
"Cable a CAP L with a Copper Interface and Power over Category 6A Cable” on page 114
•
"Cable a CAP L with a Copper Interface and Power over Ethernet” on page 116
Cable a CAP L with an Optical Fiber Interface
Figure 7-13 identifies the connectors on a CAP L with an Optical Fiber Interface; corresponding cables and
connectors are shown.
CAUTION! Do not remove caps from any of the connectors until instructed to do so.
Auxiliary
port
ANT
ANT
Vdc
Power
connector
Opcal
Port
Opcal
Port
Figure 7-13. Connectors on a CAP L with an Optical Fiber Interface
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Installing CAP Ls
Connect the CAP L ANT 1 and/or ANT 2 connector to a passive RF antenna.
Obtain 50Ω coaxial cables that are of sufficient length to reach from the CAP L to the passive antenna.
The end of the 50Ω coaxial cable that will connect to the ANT connector can be either a push-pull
connector or a threaded connector.
Install the passive antennas according to the manufacturer’s installation instructions. If connecting
both ANT connectors, you will connect the CAP L to either two separate external passive antennas or
to two ports on a cross-polarized dual antenna. Each connector supports two RF bands (see
Table 7-9).
Table 7-9. Mapping Frequency Bands to Antennas
Frequency Band
Band Combination Antenna Port
AWS1700 / LTE2300
17E and 23
AWS1700 / LTE2300
17E and 23
GSM1800 / UMTS2100 / LTE2600 18 and 26
GSM1800 / UMTS2100 / LTE2600 21 and 26
AWS1700 / PCS1900
17E and 19
AWS1700 / PCS1900
17E and 19
Is there a dust cap on ANT 1/2 that needs to be removed?
Connect the passive multi-band antenna to the ANT 1 or ANT 2 connector using coaxial cable with the
least amount of loss possible.
•
If the 50Ω coaxial cable has a push-pull connector, make sure the cable is seated firmly in the ANT
1 or ANT 2 connector.
•
If the 50Ω coaxial cable has a threaded connector, torque the connector 5 N-m (3.69 ft-lb). Do not
over-tighten the connector.
Connect the other end of the 50Ω coaxial cable to the passive antenna installed in Step b on page 112.
If necessary, repeat Step 1 on page 112 to connect a 50Ω coaxial cable to the other ANT connector.
Connect the Optical Port 1 connector as appropriate for this installation.
Obtain Single Mode Fiber (SMF) or Multi Mode Fiber (MMF) that is of sufficient length to reach from
the CAP L to the ION-E CAN/TEN. [when would you use SM vs. MM?]
Remove the dust cap from the Optical Port 1 connector and the connectors on the SM or MM fiber.
Follow the local cleaning technique to clean Optical Port 1.
Clean the connectors on the SMF or MMF following the fiber supplier’s recommendations.
Connect one end of the SMF or MMF to the Optical Port 1 connector and the other end to [to what
EXACTLY does the other end of the cable connect on the CAN/TEN or junction box?]
UNRESOLVED:
If Opt 1 can connect to the ION-E CAN/TEN or to a local Hybrid Fiber Junction Box to provide
the main signal and power interface, when does optical transport occur over Single Mode
(SM) or Multi Mode (MM) fiber? We need to identify what type of cable to use, and does
the customer supply the cable or does it ship with the CAP L?
ION®-E Series Hardware Installation Guide
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Installing CAP Ls
If appropriate for this installation, connect the Optical Port 2 connector.
Raise the lever on the EMI/IP67 cap on Optical Port 2 connector and remove the cap.
Remove the caps from the connectors on the SM or MM fiber.
Follow the local cleaning technique to clean Optical Port 2.
Clean the connectors on the SMF or MMF following the fiber supplier’s recommendations.
Connect one end of the SMF or MMF to the Optical Port 2 connector and the other end to [to what
EXACTLY does the other end of the cable connect on the CAN/TEN or junction box?]
UNRESOLVED:
If Opt 2 can connect to a local Hybrid Fiber Junction Box or a cascaded CAP L to provide the
main signal and power interface, when does optical transport occur over Single Mode (SM)
or Multi Mode (MM) fiber? We need to identify what type of cable to use, and does the
customer supply the cable or does it ship with the CAP L?
Connect the Auxiliary connector as appropriate for this installation.
Raise the lever on the EMI/IP67 cap on the Auxiliary connector and remove the cap.
UNRESOLVED:
AUX port can connect to external Ethernet devices such as WiFi and IP cameras. What type
of cable do you use for each? Cabling is via the appropriate CAT cable for the protocol; this
model supports an 1000 BASE-T and 802.3at Class 3 PoE (minimum) Ethernet connection.
We need to identify what type of cable to use, and does the customer supply the cable or
does it ship with the CAP L?
UNRESOLVED:
Verify that maximum attached cable length is 3 meters (9.8 feet).
UNRESOLVED:
To what does the other end of the cable connect to on external Ethernet devices such as WiFi
and IP cameras?
Connect the Vdc Power connector as appropriate for this installation.
Find the Local Power Jumper Cable Assembly that was shipped with the mounting kit.
Connect the four-pin connector to the Vdc Power connector on the CAP L.
UNRESOLVED:
Spec stated that this model can connect to a local or external power supply, or to a Hybrid
Fiber Junction Box, is the power cable the same for all three options? For each option, to
what does the power cable connect?
The CAP L is powered on as soon as you connect the Local Power Jumper Cable Assembly to a power
source; see "Powering a CAP L” on page 82.
M0201AA
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ION®-E Series Hardware Installation Guide
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Installing CAP Ls
Cable a CAP L with a Copper Interface and Power over Category 6A Cable
Figure 7-14 identifies the connectors on a CAP L with a Copper Interface that is powered over Category 6A
cable; corresponding cables and connectors are shown.
Auxiliary
port
ANT
ANT
Opcal
Port
Vdc
Power
connector
Opcal
Port
Figure 7-14. Connectors on a CAP L with a Copper Interface Powered over Category 6A Cable
Connect the CAP L ANT 1 and/or ANT 2 connector to a passive RF antenna.
Obtain 50Ω coaxial cables that are of sufficient length to reach from the CAP L to the passive antenna.
The end of the 50Ω coaxial cable that will connect to the ANT connector can be either a push-pull
connector or a threaded connector.
Install the passive antennas according to the manufacturer’s installation instructions. If connecting
both ANT connectors, you will connect the CAP L to either two separate external passive antennas or
to two ports on a cross-polarized dual antenna. Each connector supports two RF bands (see Table 7-2
on page 77).
Is there a dust cap on ANT 1/2 that needs to be removed?
Connect the passive multi-band antenna to the ANT 1 or ANT 2 connector using coaxial cable with the
least amount of loss possible.
•
If the 50Ω coaxial cable has a push-pull connector, make sure the cable is seated firmly in the ANT
1 or ANT 2 connector.
•
If the 50Ω coaxial cable has a threaded connector, torque the connector 5 N-m (3.69 ft-lb). Do not
over-tighten the connector.
Connect the other end of the 50Ω coaxial cable to the passive antenna installed in Step b on page 114.
If necessary, repeat Step 1 on page 114 to connect a 50Ω coaxial cable to the other ANT connector.
ION®-E Series Hardware Installation Guide
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Installing CAP Ls
Connect the Optical Port 1 connector as appropriate for this installation.
Obtain Single Mode Fiber (SMF) or Multi Mode Fiber (MMF) that is of sufficient length to reach from
the CAP L to the ION-E CAN/TEN. [when would you use SM vs. MM?]
Remove the dust cap from the Optical Port 1 connector and the connectors on the SM or MM fiber.
Follow the local cleaning technique to clean Optical Port 1.
Clean the connectors on the SMF or MMF following the fiber supplier’s recommendations.
Connect one end of the SMF or MMF to the Optical Port 1 connector and the other end to [to what
EXACTLY does the other end of the cable connect on the CAN/TEN or junction box?]
UNRESOLVED:
NOTE:
Opt 1 connects to the ION-E CAN/TEN to provide the main signal and power interface. We
need to identify what type of cable to use, and does the customer supply the cable or does
it ship with the CAP L?
The Optical Port 2 connector is plugged as it is not used in this configuration.
Connect the Auxiliary connector as appropriate for this installation.
Raise the lever on the EMI/IP67 cap on the Auxiliary connector and remove the cap.
UNRESOLVED:
The AUX port provides a cascade connection to additional local power or CAP L, or provides
a connection to external Ethernet devices such as WiFi and IP cameras. Spec stated that
cabling is via the appropriate CAT cable for installed unit protocol—what cable type(s) are
supported for each unit type to which it can connect?
UNRESOLVED:
Verify that maximum attached cable length is 3 meters (9.8 feet).
UNRESOLVED:
To what does the other end of the cable connect to on external Ethernet devices such as WiFi
and IP cameras?
Connect the Vdc Power connector as appropriate for this installation.
Find the Local Power Jumper Cable Assembly that was shipped with the mounting kit.
Connect the four-pin connector to the Vdc Power connector on the CAP L.
The CAP L is powered on as soon as you connect the Local Power Jumper Cable Assembly to a power
source; see "Powering a CAP L” on page 82.
UNRESOLVED:
Spec stated that this model can connect to a local or external power supply, for each option,
to what does the power cable connect?
M0201AA
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ION®-E Series Hardware Installation Guide
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Installing CAP Ls
Cable a CAP L with a Copper Interface and Power over Ethernet
Figure 7-15 identifies the connectors on a CAP L with an Optical Fiber Interface; corresponding cables and
connectors are shown.
Auxiliary
port
ANT
ANT
Vdc
Power
connector
Opcal
Port
Opcal
Port
Figure 7-15. Connectors on a CAP L with a Copper Interface
Connect the CAP L ANT 1 and/or ANT 2 connector to a passive RF antenna.
Obtain 50Ω coaxial cables that are of sufficient length to reach from the CAP L to the passive antenna.
The end of the 50Ω coaxial cable that will connect to the ANT connector can be either a push-pull
connector or a threaded connector.
Install the passive antennas according to the manufacturer’s installation instructions. If connecting
both ANT connectors, you will connect the CAP L to either two separate external passive antennas or
to two ports on a cross-polarized dual antenna. Each connector supports two RF bands (see Table 7-2
on page 77).
Is there a dust cap on ANT 1/2 that needs to be removed?
Connect the passive multi-band antenna to the ANT 1 or ANT 2 connector using coaxial cable with the
least amount of loss possible.
•
If the 50Ω coaxial cable has a push-pull connector, make sure the cable is seated firmly in the ANT
1 or ANT 2 connector.
•
If the 50Ω coaxial cable has a threaded connector, torque the connector 5 N-m (3.69 ft-lb). Do not
over-tighten the connector.
Connect the other end of the 50Ω coaxial cable to the passive antenna installed in Step b on page 116.
If necessary, repeat Step 1 on page 116 to connect a 50Ω coaxial cable to the other ANT connector.
ION®-E Series Hardware Installation Guide
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Installing CAP Ls
NOTE:
The Power connector and the Optical Port 2 connector are plugged as they are not used in this
configuration.
Use CAT6A cable to connect the Optical Port 1 connector to the PoE.
UNRESOLVED:
Not really sure what “to the PoE” means.
UNRESOLVED:
To what does the other end of the CAT6A cable connect?
Connect the Auxiliary connector as appropriate for this installation.
UNRESOLVED:
Is the AUX connector capped during shipment? If yes, state to remove dust cap? If tool
required, need to know what that tool is.
UNRESOLVED:
The AUX port provides a connection to external Ethernet devices such as WiFi and IP
cameras. Spec stated that cabling is via the appropriate CAT cable for installed unit
protocol—what cable type(s) are supported for each unit type to which it can connect?
UNRESOLVED:
Verify that maximum attached cable length is 3 meters (9.8 feet).
UNRESOLVED:
To what does the other end of the cable connect to on external Ethernet devices such as WiFi
and IP cameras?
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ION®-E Series Hardware Installation Guide
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Cascading CAP Ls
C ASCADING CAP L S
A second CAP L can be cascaded from a primary CAP L (the CAP L connected directly to the CAN/TEN).
Limitations for cascaded CAP Ls are listed below.
•
There can be only two CAP Ls in a cascade.
•
The cascaded unit must use the same transport type (Copper or Optical).
•
The cascaded CAP L must get its power through the DC connector (either from a local supply or hybrid
fiber); power over the CAT cable to the cascaded unit is not supported.
•
Use of the AUX ports in a cascaded system is limited as follows:
–
For Copper, use only the AUX port on the cascaded CAP L.
–
For Optical, use only one of the AUX ports, which can be on either the primary or cascaded CAP L.
•
The total 320MHz RF bandwidth is shared between the two cascaded units, but can be shared unevenly;
that is, with more bandwidth going to either the primary or cascaded CAP L.
•
After the primary CAP L powers up, the secondary CAP L will be discovered and power up on its own; for
information on how a CAP L powers up, see "Powering a CAP L” on page 82.
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CAP L Maintenance
CAP L M AINTENANCE
The following sections tell you how to remove a CAP L from mounting brackets, and provides preventative
maintenance.
Remove a CAP L from a Ceiling Mount
Should you need to remove the CAP L from the ceiling mount, do the following:
While holding the CAP L with both hands, press both release slides inward towards the CAP L.
Release
slide
Release
slide
View when looking up at UAP in a ceiling mount
Press the red power switch button on the CAP L to shut it down. The red button must be pressed BEFORE
disconnecting the Cat6A cables. The blue LED will turn off when the unit shuts down. The CAP L may also
be shutdown via software prior to disconnecting the cables.
Unplug the CAP L cables.
If a ground wire is installed, loosen the grounding screw and remove the ground wire.
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ION®-E Series Hardware Installation Guide
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CAP L Maintenance
Remove a CAP L from a Wall Mount
Should you need to remove the CAP L from the wall mount, do the following:
While securely supporting the CAP L, press both releases inward towards the CAP L.
Wall Bracket
Release tab
Press the red power switch button on the CAP L to shut it down. The red button must be pressed BEFORE
disconnecting the Cat6A cables. The blue LED will turn off when the unit shuts down. The CAP L may also
be shutdown via software prior to disconnecting the cables.
Unplug the CAP L cables.
If a ground wire is installed, loosen the grounding screw and remove the ground wire.
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CAP L Maintenance
Preventative CAP L Maintenance
The CAP L does not require preventative maintenance measures. However, checking the cleanliness of the
unit and its components—particularly the heat sink/fans—at regularly-scheduled intervals is recommended.
Avoid applying too much pressure when using a vacuum or other method, as this can damage the fan bearings
and shorten the lifespan of the fans.
You will need to remove the CAP L from its mounting to access the fans its bottom; see "Remove a CAP L from
a Ceiling Mount” on page 119.
Boom of an Access Point Unit
(UAP is shown)
Fan
Fan
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CAP L Specifications
CAP L S PECIFICATIONS
CAP L Output Specifications
UNRESOLVED:
The information in this section is lifted from UAP - I do not know how much actually applies
to the CAP L
Nominal passband gain per band:
Le gain nominal en bande passante
Rated mean output power per band 380 MHz - 512 MHz
La puissance moyenne de sortie par bande 380 MHz - 512 MHz
Rated mean output power per band >608 MHz
La puissance moyenne de sortie par bande >608 MHz
+18 dBm
Maximum combined mean power in mid bands 608-1000 MHz
Puissance moy-enne combinée maximale dans les bandes moyennes 608-1000 MHz
+21 dBm
Maximum combined mean power in high bands 1395-2700 MHz
Puissance moy-enne combinée maximale dans les bandes moyennes 1395-2700 MHz
+21 dBm
Input / Output Impedance
Les impédances d'entrée et de sortie, et
The Manufacturer's rated output power for this equipment is the composite power in a band. For situations
when multiple carrier signals are present, the power per carrier is reduced. For example, two carriers in a
band will each have 3 dB less power than a single carrier in a band. This is important where the output signal
is radiated and can cause interference to adjacent band users. This power reduction is to be by means of gain
reduction and not by an attenuator at the output of the device.
La puissance de sortie nominale du fabricant pour cet é quipement est la puissance composite dans une
bande. Pour les situations où plusieurs porteuses sont pré sentes, la puissance par porteuse est ré duite. Par
exemple, deux porteuses d'une bande auront chacun 3 dB de puissance infé rieure à celle d'une seule porteuse
dans une bande. Ceci est important lorsque le signal de sortie est rayonné et peut causer des interfé rences
aux utilisateurs de bandes adjacentes. Cette ré duction de puissance doit ê tre ré alisé e par ré duction de gain et
non par un atté nuateur en sortie du dispositif.
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CAP L Specifications
CAP L Bandwidth Specifications
UNRESOLVED:
The information in this section is lifted from UAP - I do not know how much actually applies
to the CAP L
ION-E supports a variety of bands in the 380 to 2700 MHz range. The frequencies and bandwidths listed in
the following table, for example, represent the nominal bandwidth specifications for Canada in the North
America region.
M0201AA
© June 2017 CommScope, Inc.
MHz
MHz
Nominal bandwidth (MHz)
La largeur de bande nominale
406.1
430
24
450
470
20
728
746
18
746
756
10
768
776
851
869
18
869
894
25
1930
1995
65
2110
2155
45
2620
2690
70
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CAP L Specifications
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DCCS GLOBAL TECHNICAL SUPPORT
Chapter Topics
Page
Contacting DCCS Global Technical Support....................................................................................................................................................... 126
Telephone Helplines ..................................................................................................................................................................................... 126
Online Support.............................................................................................................................................................................................. 126
DCCS Technical Training .................................................................................................................................................................................... 127
Accessing ION-E Series User Documentation .................................................................................................................................................... 128
Hardware to Software Mapping Information.................................................................................................................................................... 129
This chapter tells you how to contact the CommScope Distributed Coverage and Capacity Solutions (DCCS)
Technical Support, find out what ION-E training classes are offered, how to access the ION-E user
documentation, and how to map supported ION-E software releases to ION-E hardware.
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Contacting DCCS Global Technical Support
C ONTACTING DCCS G LOBAL T ECHNICAL S UPPORT
The following sections tell you how to contact the CommScope Distributed Coverage and Capacity Solutions
(DCCS) Technical Support team. Support is available 7 days a week, 24 hours a day.
Telephone Helplines
Use the following Helpline telephone numbers to get live support, 24 hours a day:
+1 888-297-6433 (Toll free for U.S. and Canada)
24x7
EMEA 8:00-17:00 (UTC +1) + 800 73732837 (Toll free for parts of EMEA and Australia)
+ 49 909969333 (Toll charge incurred)
Calls to an EMEA Helpline outside of the 8:00 to 17:00 time frame will be
forwarded to the 24x7 Helpline.
Online Support
To go to the CommScope DCCS Support Request web site from which you can initiate a Technical Support
ticket, do one of the following:
•
Scan the QR Code to the right.
•
If viewing this document online as a PDF, click on the following URL link:
http://www.commscope.com/wisupport
•
Enter the preceding URL into your web browser, and then press ENTER on your keyboard.
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DCCS Technical Training
DCCS T ECHNICAL T RAINING
To access training on the online CommScope DAS and Small Cell Institute, do one of the following:
•
Scan the QR Code to the right.
•
If viewing this document online as a PDF, click on the following URL link.
http://www.commscopetraining.com/courses/dassc/
•
Enter the preceding URL into your web browser, and then press ENTER on your keyboard.
Review the courses listed in separate course panels; for further information on a course, click its Full
details button. Instructor-led courses are conducted in North America and Europe. Before choosing a
course, please verify the region.
To view the course schedule and register, click Course Registration at the top of the course page; this
opens the Partner Learning Center Login page.
•
If you have an account, enter your Username and Password, and then click Login. (Click on the Reset
Password link if you do not have your login information.)
•
If you don't have an account, click on the Create New User Account link under the Login button, and
follow the prompts.
Once you have logged in, you will see a list of available class dates.
Click the date you prefer and select the Enroll or Register Now button to enroll. Follow the prompts
through the payment process.
Click either the Available Training or Calendar tab to view other training courses.
For training related questions, please contact the CommScope DAS and Small Cell Institute at one of the
following emails, as appropriate for your location:
Americas: DASTrainingUS@CommScope.com
EMEA:
DASTrainingEMEA@CommScope.com
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Accessing ION-E Series User Documentation
A CCESSING ION-E S ERIES U SER D OCUMENTATION
Scan the QR Code to the right to go directly to the CommScope DCCS Customer
Portal, where you can access the DCCS user documentation.
Alternatively, you can go to the following web address to access the portal:
https://www.mycommscope.com
Access to the Customer Portal requires a user account and password. On the Sign
In page, do one of the following:
•
If you have an account, enter your Email address and Password, and then click Sign In.
•
If you don’t have an account, click New user registration, and follow the prompts.
Click DCCS to open the site.
Select your site, and then click on a product link to open the product page.
Click on the title of any document to open it.
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Hardware to Software Mapping Information
H ARDWARE TO S OFTWARE M APPING I NFORMATION
Scan the QR Code to the right to view or download the minimum software
requirements for each of the DCCS hardware modules. Alternatively, you can go to
the following web address to access the portal:
http://www.commscope.com/collateral/DCCS_HW_SW_Mapping/
Click on a document link to open it or right click on the link and select the Save
target as… option from the contextual menu.
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