Broadcom BRCM1017 Broadcom 802.11ag WLAN mini PCI card User Manual file C temp hhE8F0

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Document ID	542969
Application ID	PWhzG7N3Ih3b34DJ5lw02g==
Document Description	User guide PP02X part 2
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	211.36kB (2642044 bits)
Date Submitted	2005-05-18 00:00:00
Date Available	2005-05-20 00:00:00
Creation Date	2005-05-18 07:24:29
Producing Software	Acrobat Distiller 5.0 (Windows)
Document Lastmod	2005-05-18 07:24:52
Document Title	file://C:\temp\~hhE8F0.htm
Document Creator	PScript5.dll Version 5.2
Document Author:	cmcgough

Passwords
Page 5 of 5
For example, type the following command line and press
asset /o ABC Company
3. When the computer prompts you to verify the owner tag, type y.
The computer displays the new owner tag.
Deleting an Owner Tag
NOTE: For security, you cannot set, change, or delete the owner tag if the primary or administrator
passwords are set.
1. Boot the computer using the bootable floppy disk you created in "Assigning an Asset Tag."
2. Type asset /o /d and press
3. When the computer prompts you to delete the owner tag, type y.
Asset Tag Options
To use one of the asset tag options (see the following table):
1. Boot the computer using the bootable floppy disk you created in "Assigning an Asset Tag."
2. Type asset and a space followed by the option, and then press
Asset Tag Option
Description
/d
Deletes the asset tag
/o owner tag
Specifies a new owner tag
/o /d
Deletes the owner tag
/?
Displays the Asset Tag utility help
screen
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Solving Problems
Power Problems
Drive Problems
Error Messages
PC Card Problems
Video and Display Problems
Smart Card Problems
Sound and Speaker Problems
Network Problems
Printer Problems
General Program Problems
Modem and Internet Connection
If Your Dell™ Computer Gets Wet
Touch Pad or Mouse Problems
If You Drop or Damage Your
External Keyboard Problems
Resolving Other Technical Problems
Unexpected Characters
Power Problems
Fill out the Diagnostics Checklist as you complete these checks.
Check the power light — When the power light is lit or blinking, the computer has power. If the
power light is blinking, the computer is in standby mode—press the power button to exit
mode. If the light is off, press the power button to turn on the computer.
Charge the battery — The battery charge may be depleted.
1. Reinstall the battery.
2. Use the AC adapter to connect the computer to an electrical outlet.
3. Turn on the computer.
Check the battery status light — If the battery status light flashes orange or is a steady
the battery charge is low or depleted. Connect the computer to an electrical outlet.
If the battery status light flashes green and orange, the battery is too hot to charge. Shut down
the computer, disconnect the computer from the electrical outlet, and then let the battery and
computer cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell.
Check the battery temperature — If the battery temperature is below 0° C (32° F), the
computer will not start up.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with
device, such as a lamp.
Check the AC adapter — Check the AC adapter cable connections. If the AC adapter has a light,
ensure that the light is on.
Connect the computer directly to an electrical outlet — Bypass power protection devices,
power strips, and the extension cable to verify that the computer turns on.
Eliminate possible interference — Turn off nearby fans, fluorescent lights, halogen lamps, or
other appliances.
Adjust the power properties — See "Power Management."
Reseat the memory modules — If the computer power light turns on but the display remains
blank, reseat the memory modules.
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Ensuring Sufficient Power for Your Computer
Your computer is designed to use the 90-W AC adapter; for optimum system performance, you should always
use this adapter.
The 65-W AC adapters used in other Dell™ portable computers can be used with your computer, but they will
decrease system performance. Using less-powerful AC adapters, including the 65-W AC adapter, will cause
to receive a WARNING message.
Docking Power Considerations
Due to the extra power consumption when a computer is docked to the Dell D/Dock, normal computer
is not possible on battery power alone. Ensure that the 90-W AC adapter is connected to your computer when
the computer is docked to the Dell D/Dock.
Docking While the Computer Is Running
If a computer is connected to the Dell D/Dock or Dell D/Port while the computer is running, presence of the
docking device is ignored until the AC adapter is connected to the computer.
AC Power Loss While the Computer Is Docked
If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer immediately goes
into low-performance mode.
Error Messages
If the message is not listed, see the documentation for the operating system or the program that was running
the time the message appeared.
Auxiliary device failure — The touch pad, track stick, or external mouse may be faulty. For an
external mouse, check the cable connection. Enable the Pointing Device option in the system
setup program. If the problem persists, contact Dell.
Bad command or file name — Ensure that you have spelled the command correctly, put
in the proper place, and used the correct pathname.
Cache disabled due to failure — The primary cache internal to the microprocessor has failed.
Contact Dell.
CD drive controller failure — The CD drive does not respond to commands from the computer.
See "Drive Problems."
Data error — The hard drive cannot read the data. See "Drive Problems."
Decreasing available memory — One or more memory modules may be faulty or improperly
seated. Reseat the memory modules and, if necessary, replace them. See "Adding Memory."
Disk C: failed initialization — The hard drive failed initialization. Run the Hard-Disk Drive tests
as described in "Using the Dell Diagnostics."
Drive not ready — The operation requires a hard drive in the bay before it can continue. Install
hard drive in the hard drive bay.
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Error reading PCMCIA card — The computer cannot identify the PC Card. Reinsert the card or
try another PC Card.
Extended memory size has changed — The amount of memory recorded in NVRAM does not
match the memory installed in the computer. Restart the computer. If the error appears again,
contact Dell.
Gate A20 failure — A memory module may be loose. Reinstall the memory modules and, if
necessary, replace them.
General failure — The operating system is unable to carry out the command. The message is
usually followed by specific information—for example, Printer out of paper. Take the
appropriate action.
Hard-disk drive configuration error — The computer cannot identify the drive type. Shut
the computer, remove the hard drive, and boot the computer from a CD. Then shut down the
computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk Drive tests as
described in "Using the Dell Diagnostics."
Hard-disk drive controller failure 0 — The hard drive does not respond to commands from
computer. Shut down the computer, remove the hard drive, and boot the computer from a CD.
Then shut down the computer, reinstall the hard drive, and restart the computer. If the
persists, try another drive. Run the Hard-Disk Drive tests as described in "Using the Dell
Diagnostics."
Hard-disk drive failure — The hard drive does not respond to commands from the computer.
Shut down the computer, remove the hard drive, and boot the computer from a CD. Then shut
down the computer, reinstall the hard drive, and restart the computer. If the problem persists,
another drive. Run the Hard-Disk Drive tests as described in "Using the Dell Diagnostics."
Hard-disk drive read failure — The hard drive may be defective. Shut down the computer,
remove the hard drive, and boot the computer from a CD. Then shut down the computer,
the hard drive, and restart the computer. If the problem persists, try another drive. Run the
Disk Drive tests as described in "Using the Dell Diagnostics."
Insert bootable media — The operating system is trying to boot to a nonbootable CD. Insert a
CD.
Invalid configuration information-please run System Setup Program — The system
configuration information does not match the hardware configuration. The message is most
to occur after a memory module is installed. Correct the appropriate options in the system
program. See "Using the System Setup Program."
Keyboard clock line failure — For external keyboards, check the cable connection. Run the
Keyboard Controller test as described in "Using the Dell Diagnostics."
Keyboard controller failure — For external keyboards, check the cable connection. Restart the
computer, and avoid touching the keyboard or the mouse during the boot routine. Run the
Keyboard Controller test as described in "Using the Dell Diagnostics."
Keyboard data line failure — For external keyboards, check the cable connection. Run the
Keyboard Controller test as described in "Using the Dell Diagnostics."
Keyboard stuck key failure — For external keyboards or keypads, check the cable connection.
Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run
Stuck Key test as described in "Using the Dell Diagnostics."
Memory address line failure at address, read value expecting value — A memory module
may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace
them.
Memory allocation error — The software you are attempting to run is conflicting with the
operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and
then restart it. Try to run the program again. If the error message still appears, see the
documentation.
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Memory data line failure at address, read value expecting value — A memory module may
be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
Memory double word logic failure at address, read value expecting value — A memory
module may be faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them.
Memory odd/even logic failure at address, read value expecting value — A memory
may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace
them.
Memory write/read failure at address, read value expecting value — A memory module
may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace
them.
No boot device available — The computer cannot find the hard drive. If the hard drive is your
boot device, ensure that the drive is installed, properly seated, and partitioned as a boot
No boot sector on hard drive — The operating system may be corrupted. Contact Dell.
No timer tick interrupt — A chip on the system board may be malfunctioning. Run the System
Set tests as described in "Using the Dell Diagnostics."
Operating system not found — Contact Dell.
Optional ROM bad checksum — The optional ROM apparently failed. Contact Dell.
A required .DLL file was not found — The program that you are trying to open is missing an
essential file. Remove and then reinstall the program.
Microsoft® Windows® XP
1.
2.
3.
4.
5.
Click the Start button and click Control Panel.
Click Add or Remove Programs.
Select the program you want to remove.
Click Remove or Change/Remove and follow the prompts on the screen.
See the program documentation for installation instructions.
Windows 2000
1.
2.
3.
4.
5.
Click the Start button, point to Settings, and then click Control Panel.
Double-click the Add/Remove Programs icon.
Select the program that you want to remove.
Click Change or Remove Programs.
See the program documentation for installation instructions.
Sector not found — The operating system cannot locate a sector on the hard drive. You may
have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking
to check the file structure on the hard drive. See Windows Help for instructions. If a large
of sectors are defective, back up the data (if possible), and then reformat the hard drive.
Seek error — The operating system cannot find a specific track on the hard drive.
Shutdown failure — A chip on the system board may be malfunctioning. Run the System Set
tests as described in "Using the Dell Diagnostics."
Time-of-day clock lost power — System configuration settings are corrupted. Connect your
computer to an electrical outlet to charge the battery. If the problem persists, try to restore the
data by entering the system setup program. Then immediately exit the program. See "Using
System Setup Program." If the message reappears, contact Dell.
Time-of-day clock stopped — The reserve battery that supports the system configuration
settings may require recharging. Connect your computer to an electrical outlet to charge the
battery. If the problem persists, contact Dell.
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Time-of-day not set-please run the System Setup program — The time or date stored in
system setup program does not match the system clock. Correct the settings for the Date and
Time options. See "Using the System Setup Program."
Timer chip counter 2 failed — A chip on the system board may be malfunctioning. Run the
System Set tests as described in "Using the Dell Diagnostics."
Unexpected interrupt in protected mode — The keyboard controller may be malfunctioning,
a memory module may be loose. Run the System Memory tests and the Keyboard Controller
as described in "Using the Dell Diagnostics."
x:\ is not accessible. The device is not ready — Insert a disk into the drive and try again.
Warning: Battery is critically low — The battery is running out of charge. Replace the battery,
or connect the computer to an electrical outlet. Otherwise, activate hibernate mode or shut
the computer.
Video and Display Problems
Fill out the Diagnostics Checklist as you complete these checks.
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer supports, it is
recommended that you attach an external monitor to your computer.
Check the battery — If you are using a battery to power your computer, the battery charge
be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the
computer.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with
device, such as a lamp.
Check the AC adapter — Check the AC adapter cable connections. If the AC adapter has a light,
ensure that the light is on.
Connect the computer directly to an electrical outlet — Bypass power protection devices,
power strips, and the extension cable to verify that the computer turns on.
Adjust the power properties — Search for the keyword standby in Windows Help or the
Windows Help and Support Center.
Switch the video image — If your computer is attached to an external monitor, press
to switch the video image to the display.
If the display is difficult to read
Adjust the brightness — See "Adjusting Brightness" for instructions on adjusting the
Move the subwoofer away from the computer or monitor — If your external speaker
includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the
or external monitor.
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Eliminate possible interference — Turn off nearby fans, fluorescent lights, halogen lamps, or
other appliances.
Rotate the computer to face a different direction — Eliminate sunlight glare, which can
poor picture quality.
Adjust the Windows display settings —
Windows XP
1.
2.
3.
4.
Click the Start button and then click Control Panel.
Click Appearance and Themes.
Click the area you want to change or click the Display icon.
Try different settings for Color quality and Screen resolution.
Windows 2000
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the Display icon and click the Settings tab.
3. Try different settings for Colors, Screen area, and Advanced Settings.
Run the Video diagnostics tests — If no error message appears and you still have a display
problem, but the display is not completely blank, run the Video device group in the Dell
Diagnostics. Then contact Dell.
See "Error Messages" — If an error message appears, see "Error Messages."
If only part of the display is readable
Connect an external monitor —
1. Shut down your computer and connect an external monitor to the computer.
2. Turn on the computer and the monitor and adjust the monitor brightness and contrast
controls.
If the external monitor works, the computer display or video controller may be defective. Contact
Dell.
Sound and Speaker Problems
Fill out the Diagnostics Checklist as you complete these checks.
If you have a problem with integrated speakers
Adjust the Windows volume control — Double-click the speaker icon in the lower-right corner
of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust
volume, bass, or treble controls to eliminate distortion.
Adjust the volume using keyboard shortcuts — See "Using the Keyboard and Touch Pad."
Press
to disable (mute) or reenable the integrated speakers.
Reinstall the sound (audio) driver — See "Reinstalling Software."
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For Windows 2000 only, ensure that digital audio for the CD drive is enabled —
1.
2.
3.
4.
5.
6.
7.
8.
Click the Start button, point to Settings, and then click Control Panel.
Double-click the System icon.
Click the Hardware tab.
Click Device Manager.
Double-click DVD/CD-ROM drives.
Double-click the name of the drive.
On the drive Properties screen, click the Properties tab.
Click the box near the bottom of the screen to enable digital audio for your CD or DVD
If you have a problem with external speakers
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have
listening to MP3 songs, make sure that you did not turn the player volume down or off.
Check the speaker cable connections — See the setup diagram supplied with the speakers.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with
device, such as a lamp.
Ensure that the speakers are turned on — See the setup diagram supplied with the speakers.
Adjust the Windows volume control — Double-click the speaker icon in the lower-right corner
of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust
volume, bass, or treble controls to eliminate distortion.
Test the speakers — Plug the speaker audio cable in to the
connector on the computer.
Ensure that the headphone volume control is turned up. Play a music CD.
Run the speaker self-test — Some speaker systems have a self-test button on the subwoofer.
See the speaker documentation for self-test instructions.
Eliminate possible interference — Turn off nearby fans, fluorescent lights, or halogen lamps
check for interference.
Reinstall the sound (audio) driver — See "Reinstalling Software."
Run the Misc. PCI Devices diagnostic test — See "Using the Dell Diagnostics." If the tests
complete successfully, the controller is functioning properly.
If the problem persists, or if the tests do not complete successfully, contact Dell.
For Windows 2000 only, ensure that digital audio for the CD drive is enabled —
1.
2.
3.
4.
5.
6.
7.
8.
Click the Start button, point to Settings, and then click Control Panel.
Double-click the System icon.
Click the Hardware tab.
Click Device Manager.
Double-click DVD/CD-ROM drives.
Double-click the name of the drive.
On the drive Properties screen, click the Properties tab.
Click the box near the bottom of the screen to enable digital audio for your CD or DVD
Printer Problems
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Fill out the Diagnostics Checklist as you perform the various checks.
Check the printer cable connections — Ensure that the printer cable is properly connected to
the computer.
Check the printer cable —
1.
2.
3.
4.
Shut down the computer and turn off the printer.
Swap the printer cable with a cable that you know is working.
Turn on the printer and computer, and try again to print.
If you print successfully, contact Dell for assistance in obtaining a new printer cable.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with
device, such as a lamp.
Ensure that the printer is turned on — See the documentation supplied with the printer.
Verify that Windows recognizes the printer —
Windows XP
1. Click the Start button and click Control Panel.
2. Click Printers and Other Hardware.
3. Click View installed printers or fax printers. If the printer model is listed, right-click
printer icon.
4. Click Properties and click the Ports tab. Ensure that the Print to the following port
setting is LPT1 (Printer Port).
Windows 2000
1. Click the Start button, point to Settings, and then click Printers.
If the printer model is listed, right-click the printer icon.
2. Click Properties and click the Ports tab.
3. Ensure that the Print to the following port: option is set for your printer type:
z For a parallel printer: LPT1 (Printer Port)
z For a USB printer: USB
Reinstall the printer driver — See "Reinstalling Software."
Check the printer — Run the printer self-test. If the test does not complete successfully, the
printer is probably defective. Contact the printer manufacturer.
Modem and Internet Connection Problems
NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a
telephone network may damage the modem.
NOTICE: Modem and network connectors look similar. Do not plug a telephone line in to the network
connector.
Fill out the Diagnostics Checklist as you complete these checks.
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NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly.
you are sure that your modem is working properly and you still experience problems, contact your
Check the telephone wall jack — Disconnect the telephone line from the modem and connect
to a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service. Try
connecting the modem to a different telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone line or
conditions. Contact your telephone company or network administrator for more information.
Connect the modem directly to the telephone wall jack — If you have other telephone
devices sharing the line, such as an answering machine, fax machine, surge protector, or line
splitter, then bypass them and use the telephone line to connect the modem directly to the
telephone wall jack.
Check the connection — Verify that the telephone line is connected to the modem.
Check the telephone line — Try using a different telephone line. If you are using a line that is
m (10 ft) or more in length, try a shorter one.
Irregular dial tone — If you have voice mail service, you might hear an irregular dial tone
you have messages. Contact your telephone company for instructions on restoring a dial tone.
Turn off call waiting (catch-phone) — See your telephone directory for instructions on
deactivating this feature. Then adjust the dial-up networking connection properties.
Windows XP
1. Click the Start button and click Control Panel.
2. Click Printers and Other Hardware, click Phone and Modem Options, click the
Rules tab, and then click Edit....
3. In the Edit Location window, ensure that To disable call waiting, dial: is checked, and
then select the proper code as listed in your telephone directory.
4. Click Apply and click OK.
5. Close the Phone and Modems Options window.
6. Close the Control Panel window.
Windows 2000
Click the Start button, point to Settings, and then click Control Panel.
Click Phone and Modem Options.
Click the Dialing Rules tab and click Edit.
Ensure that To disable call waiting, dial: is checked, and then select the proper code as
listed in your telephone directory.
5. Click Apply and click OK.
6. Close the Phone and Modem Options window.
1.
2.
3.
4.
Verify that the modem is communicating with Windows —
Windows XP
1.
2.
3.
4.
5.
Click the Start button and click Control Panel.
Click Printers and Other Hardware and click Phone and Modem Options.
Click the Modems tab.
Click the COM port for your modem.
Click Properties, click the Diagnostics tab, and then click Query Modem to verify that
the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
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Windows 2000
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click Phone and Modem Options.
If multiple entries for the same modem or modems are listed but not installed, delete
entries, restart the computer, and repeat steps 1 and 2.
3. Click the Diagnostics tab.
4. Click the COM port for your modem.
5. Click Query Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Touch Pad or Mouse Problems
Fill out the Diagnostics Checklist as you perform the various checks.
Check the touch pad settings —
Windows XP
1. Click the Start button, click Control Panel, and then click Printers and Other
2. Click Mouse.
3. Try adjusting the settings.
Windows 2000
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the Mouse icon.
3. Try adjusting the settings.
Check the mouse cable — Shut down the computer. Disconnect the mouse cable, check it for
damage, and firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse directly to the
computer.
To verify that the problem is with the mouse, check the touch pad —
1.
2.
3.
4.
Shut down the computer.
Disconnect the mouse.
Turn on the computer.
At the Windows desktop, use the touch pad to move the cursor around, select an icon, and
open it.
If the touch pad operates correctly, the mouse may be defective.
Check the system setup program settings — Verify that the system setup program lists the
correct device for the pointing device option. (The computer automatically recognizes a USB
without making any setting adjustments.)
Test the mouse controller — To test the mouse controller (which affects pointer movement)
the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices
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group in the Dell Diagnostics.
Reinstall the touch pad driver — See "Reinstalling Software."
External Keyboard Problems
Fill out the Diagnostics Checklist as you perform the various checks.
NOTE: Use the integrated keyboard when working in MS-DOS® mode or when running the Dell
Diagnostics or the system setup program. When you attach an external keyboard, the integrated
keyboard remains fully functional.
Check the keyboard cable — Shut down the computer. Disconnect the keyboard cable and
it for damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to
computer.
Check the external keyboard —
1. Shut down the computer, wait 1 minute, and turn it on again.
2. Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the
boot routine.
3. From the Windows desktop, click the Start button, point to Programs, point to
Accessories, and click Notepad.
4. Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
To verify that the problem is with the external keyboard, check the integrated
—
Shut down the computer.
Disconnect the external keyboard.
Turn on the computer.
From the Windows desktop, click the Start button, point to Programs, point to
Accessories, and click Notepad.
5. Type some characters on the external keyboard and verify that they appear on the display.
1.
2.
3.
4.
If the characters appear now but did not with the external keyboard, you may have a defective
external keyboard.
Run the keyboard diagnostics tests — Run the PC-AT Compatible Keyboards tests in the Dell
Diagnostics. If the tests indicate a defective external keyboard, contact Dell.
Unexpected Characters
Disable the numeric keypad — Press
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to disable the numeric keypad if numbers are
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displayed instead of letters. Verify that the numbers lock light is not lit.
Drive Problems
Fill out the Diagnostics Checklist as you complete these checks.
If you cannot play a CD, CD-RW, DVD, or DVD+RW
NOTE: Because of different worldwide file types, not all DVD titles work in all DVD
High-speed CD drive vibration is normal and may cause noise. The noise does not indicate a defect with the
drive or the CD.
Ensure that Windows recognizes the drive — In Windows XP, click the Start button and click
My Computer. In other operating systems, double-click My Computer. If the drive is not listed,
perform a full scan with your antivirus software to check for and remove viruses. Viruses can
sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart the
computer.
Try another disc — Insert another disc to eliminate the possibility that the original disc is
defective.
Adjust the Windows volume control — Double-click the speaker icon in the lower-right corner
of your screen. Ensure that the volume is turned up and that the sound is not muted.
Reinstall the drive
1.
2.
3.
4.
Save and close any open files, exit any open programs, and shut down the computer.
Remove the drive. See "Using the Module Bay" for instructions.
Reinstall the drive.
Turn on the computer.
Clean the drive or disc — See "Cleaning Your Computer" for instructions.
Check the drive for errors
If a drive error message appears, see "Error Messages" for an explanation.
Run the IDE Drives tests as described in the Dell Diagnostics.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1. Ensure that the computer is shut down.
2. Straighten a paper clip and insert one end into the eject hole at the front of the drive;
firmly until the tray is partially ejected.
3. Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
Ensure that the sound is not caused by the program that is running.
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Ensure that the disk or disc is inserted properly.
If the CD-RW or DVD+RW drive stops writing
Disable standby or hibernate mode in Windows before writing to a CD-RW — Search for
the keyword standby or hibernate in Windows Help or the Windows Help and Support Center.
Change the write speed to a slower rate — See the help files for your CD or DVD creation
software.
Exit all other open programs — Exiting all other open programs before writing to the CD-RW
DVD+RW may alleviate the problem.
If you have problems with a hard drive
Allow the computer to cool before turning it on — A hot hard drive may prevent the
system from starting. Try allowing the computer to return to room temperature before turning
on.
Check the drive for errors —
Run the Windows error-checking tool:
1. In Windows XP, click the Start button and click My Computer. In Windows 2000, doubleclick My Computer.
2. Right-click the drive letter (local disk) that you want to scan for errors, and then click
Properties.
3. Click the Tools tab.
4. Under Error-checking, click Check Now.
5. Click Start.
Run the IDE Drives tests as described in the Dell Diagnostics.
PC Card Problems
Check the PC Card — Ensure that the PC Card is properly inserted into the connector.
Ensure that the card is recognized by Windows — Double-click the Unplug or Eject
Hardware icon in the Windows taskbar. Ensure that the card is listed.
Run the PC Card diagnostics test — See the documentation that came with the PC Card for
instructions if a diagnostics test was provided with the card.
If you have problems with a Dell-provided PC Card — Contact Dell.
If you have problems with a PC Card not provided by Dell — Contact the PC Card
manufacturer.
Smart Card Problems
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Check the smart card — Ensure that the smart card is properly inserted into the smart card
If you have problems with a Dell-provided smart card — Contact Dell.
If you have problems with a smart card not provided by Dell — Contact the smart card
manufacturer.
Network Problems
Fill out the Diagnostics Checklist as you complete these checks.
Check the network cable connector — Ensure that the network cable connector is firmly
connected to the connector on the computer and the network wall jack.
Check the network lights on the network connector — Green indicates that the network
connection is active. If the status light is not green, try replacing the network cable. Amber
indicates that the network adapter driver is loaded and the adapter is detecting activity.
Restart the computer — Try to log on to the network again.
Contact your network administrator — Verify that your network settings are correct and that
the network is functioning.
General Program Problems
Fill out the Diagnostics Checklist as you complete these checks.
A program crashes
NOTE: Software usually includes installation instructions in its documentation or on a
See the software documentation — Many software manufacturers maintain websites with
information that may help you solve the problem. Ensure that you properly installed and
configured the program. Reinstall the program if necessary.
A program stops responding
End the program
1. Simultaneously press
2. Click the Applications tab, and then select the program that is no longer responding.
3. Click End Task.
A solid blue screen appears
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Turn the computer off — If the computer does not respond to a keystroke or a proper
press the power button until the computer turns off. Press the power button again to restart
computer.
Windows XP
The computer restarts.
Windows 2000
The solid blue screen appears because you were not able to perform a proper Windows
ScanDisk automatically runs during the start-up process. Follow the instructions on the screen.
Error messages appear
Review "Error Messages" — Look up the message and take the appropriate action. See the
software documentation.
Confirm that the problem is software-related — Run the System Board Devices tests in the
Dell Diagnostics. If all tests in the device group run successfully, the problem may be softwarerelated. See the software documentation.
If Your Dell™ Computer Gets Wet
CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the
computer is connected to an electrical outlet, it is recommended that you turn off AC
the circuit breaker before attempting to remove the power cables from the electrical
Use the utmost caution when removing wet cables from a live power source.
1. Shut down the computer, disconnect the AC adapter from the computer, and then disconnect the AC
adapter from the electrical outlet.
2. Turn off any attached external devices, and disconnect them from their power sources and then from
computer.
3. Ground yourself by touching one of the metal connectors on the back of the computer.
4. Remove the module bay device and any installed PC Cards, and put them in a safe place to dry.
5. Remove the battery.
6. Wipe off the battery and put it in a safe place to dry.
7. Remove the hard drive.
8. Remove the memory module(s).
9. Open the display and place the computer right-side up across two books or similar props to let air
circulate all around it. Let the computer dry for at least 24 hours in a dry area at room temperature.
NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed the drying
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CAUTION: To help prevent electrical shock, verify that the computer is thoroughly dry before
continuing with the rest of this procedure.
10. Ground yourself by touching one of the metal connectors on the back of the computer.
11. Replace the memory module(s), the memory module cover, and the screw(s).
12. Replace the hard drive.
13. Replace the module bay device and any PC Cards you removed.
14. Replace the battery.
15. Turn on the computer and verify that it is working properly.
NOTE: See your System Information Guide for information on your warranty
If the computer does not start, or if you cannot identify the damaged components, contact Dell.
If You Drop or Damage Your Computer
1. Save and close any open files, exit any open programs, and shut down the computer.
2. Disconnect the AC adapter from the computer and from the electrical outlet.
3. Turn off any attached external devices, and disconnect them from their power sources and then from
computer.
4. Remove and reinstall the battery.
5. Turn on the computer.
NOTE: See your System Information Guide for information on your warranty
If the computer does not start, or if you cannot identify the damaged components, contact Dell.
Resolving Other Technical Problems
Go to the Dell Support website — Go to support.dell.com for help with general usage,
installation, and troubleshooting questions. See "Getting Help" for a description of the hardware
and software support provided by Dell.
E-mail Dell — Go to support.dell.com and then click E-Mail Dell in the Communicate list.
Send an e-mail message to Dell about your problem; you can expect to receive an e-mail
from Dell within hours. See "Getting Help" for a description of the hardware and software
provided by Dell.
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Contact Dell — If you cannot solve your problem using the Dell Support website
(support.dell.com) or e-mail service, call Dell for technical assistance. See "Getting Help" for a
description of the hardware and software support provided by Dell.
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Using the Dell Diagnostics
When to Use the Dell Diagnostics
Features of the Dell Diagnostics
Starting the Dell Diagnostics
When to Use the Dell Diagnostics
Whenever a major component or device in your computer does not function properly, you may have a
component failure. If you are experiencing a problem with your Dell™ computer, perform the checks in
"Solving Problems" and run the Dell Diagnostics before you call Dell for technical assistance. Running the Dell
Diagnostics may help you to resolve the problem yourself quickly without having to contact Dell for
If you are experienced with computers and know what component(s) you need to test, select the
diagnostic test group(s) or subtest(s). If you are unsure about how to begin diagnosing a problem, see
"Starting the Dell Diagnostics."
Features of the Dell Diagnostics
The Dell Diagnostics helps you to check your computer hardware without any additional equipment and
without destroying any data. By using the diagnostics, you can have confidence in the operation of your
computer. If you find a problem that you cannot solve by yourself, the diagnostic tests can provide you with
important information you need when talking to Dell's service and support personnel.
NOTICE: Use the Dell Diagnostics to test only your Dell computer. Using this program with other
computers may cause incorrect computer responses or result in error messages.
The diagnostic test groups or subtests also have the following features:
Options that let you perform express, extended, or custom tests on one or all devices
An option that allows you to select tests based on a symptom of the problem you are having
An option that allows you to choose the number of times a test group or subtest is repeated
The ability to display test results
Options to temporarily suspend testing if an error is detected, or to terminate testing
Extensive online Help that describes the tests and devices
Status messages that inform you whether test groups or subtests were completed successfully
Error messages that appear if any problems are detected
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Starting the Dell Diagnostics
The Dell Diagnostics is located on a hidden Diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact
1. Shut down the computer.
2. If the computer is connected to a docking device (docked), undock it. See the documentation that came
with your docking device for instructions.
3. Connect the computer to an electrical outlet.
NOTE: If you cannot see anything on your display, you can hold down the mute button and press the
power button (instead of F12) to begin the Dell Diagnostics. You do not need to highlight Diagnostics
and press
. The computer automatically runs the Pre-boot System Assessment.
4. Turn on the computer. When the DELL™ logo appears, press
immediately. If you wait too long
the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut
down your computer and try again.
5. When the boot device list appears, highlight Diagnostics and press
The computer begins to run the Pre-boot System Assessment, a series of embedded diagnostics that
perform initial testing on your system board, keyboard, hard drive, and display.
During the assessment, answer any questions that appear.
If a component failure is detected, the computer stops and beeps. To stop the assessment and
reboot to the operating system, press
the component that failed, press
; to continue to the next test, press
; to
If failures are detected during the Pre-boot System Assessment, write down the error code(s)
contact Dell before continuing on to the Dell Diagnostics.
If you receive a message stating that no Diagnostics utility partition has been found, follow the
instructions on the screen to run the Dell Diagnostics from your Drivers and Utilities CD.
If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell
Diagnostic Utility Partition. Press any key to continue.
6. Press any key to start the Dell Diagnostics from the Diagnostics utility partition on your hard drive.
7. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you
want.
NOTE: The service tag for your computer is located in the title bar of each
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Option
Function
Express
Test
Performs a quick test of devices. The test typically takes 10 to 20 minutes and requires no
interaction on your part. Run Express Test first to increase the possibility of tracing the
quickly.
Extended
Test
Performs a thorough check of devices. The test typically takes 1 hour or more and requires you
to answer questions periodically.
Custom
Test
Tests a specific device. You can customize the tests to be run.
Symptom
Tree
Allows you to select tests based on a symptom of the problem you are experiencing. The
lists the most common symptoms.
8. If a problem is encountered during a test, a message appears, displaying the error code and a
of the problem. Write down the error code and problem description and follow the instructions on the
screen. If you cannot resolve the error condition, contact Dell.
9. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in
the following table for more information.
Tab
Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and problem description.
Help
Describes the test and may indicate requirements for running the test.
Configuration Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains your configuration information for all devices from the system
setup program, memory, and various internal tests and displays the information in the device
list in the left pane of the screen. The device list may not display the names of all the
components installed on your computer or all devices attached to your computer.
Parameters
Allows you to customize the test by changing the test settings.
10. When you have finished running a test, close the screen to return to the Main Menu screen. To exit the
Dell Diagnostics and reboot the computer, close the Main Menu screen.
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Cleaning Your Computer
Preparing to Clean Your Computer
Computer, Keyboard, and Display
Touch Pad
Optical Media
Preparing to Clean Your Computer
1. Shut down the computer through the Start menu.
2. Ensure that your computer and attached devices are turned off. If your computer and attached devices
did not automatically turn off when you shut down your computer, turn them off now.
3. Remove any installed batteries and disconnect the AC adapter.
Computer, Keyboard, and Display
Gently use a vacuum cleaner with a brush attachment to remove dust from the slots and holes on your
computer and between the keys on the keyboard.
NOTICE: To avoid damaging the computer or display, do not spray cleaning solution directly onto the
display. Only use products specifically designed for cleaning LCDs, and follow the instructions that are
included with the product.
Moisten a soft, lint-free cloth with water or an LCD cleaner, and wipe the display until it is clean.
Moisten a soft, lint-free cloth with water or an LCD cleaner, and wipe the computer and keyboard. Do
not allow water from the cloth to seep between the touch pad and the surrounding palm rest.
Touch Pad
1. Shut down and turn off your computer, disconnect any attached devices, and disconnect them from
their electrical outlets.
2. Remove any installed batteries and disconnect the AC adapter.
3. Moisten a soft, lint-free cloth with water, and stroke it gently across the surface of the touch pad. Do
not allow water from the cloth to seep between the touch pad and the surrounding palm rest.
Optical Media
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NOTICE: Always use compressed air to clean the lens in the drive, and follow the instructions that are
included with the compressed air. Never touch the lens in the drive.
If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the
1. Hold the disc by its outer edge. You can also touch the inside edge of the center hole.
NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the
2. With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line
the center to the outer edge of the disc.
You can also purchase commercial products that clean discs and provide some protection from dust,
fingerprints, and scratches. Cleaning products for CDs are safe to use on DVDs.
3. Connect your computer and devices to electrical outlets, and turn them on.
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Reinstalling Software
Reinstalling Drivers and Utilities
Resolving Software and Hardware Incompatibilities
Using Microsoft® Windows® System Restore
Reinstalling Microsoft® Windows® XP
Reinstalling Windows 2000
Reinstalling Drivers and Utilities
Dell ships your computer to you with required drivers and utilities already installed—no further installation or
configuration is needed.
NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your
computer. Ensure that you are installing software appropriate for your operating system.
To reinstall drivers for optional devices such as wireless communications and DVD drives, you may need the
and documentation that came with those devices.
NOTICE: The Dell Support website, support.dell.com, and the Drivers and Utilities CD provide
approved drivers for Dell™ computers. If you install drivers from other sources, your computer might
work correctly.
To reinstall a driver or utility from your Drivers and Utilities CD:
1. Save and close any open files, and exit any open programs.
2. Insert the Drivers and Utilities CD.
In most cases, the CD starts running automatically. If it does not, start Microsoft® Windows®
click your CD drive directory to display the CD contents, and then double-click the autorcd.exe file.
first time that you run the CD, it might prompt you to install setup files. Click OK, and follow the
instructions on the screen to continue.
3. From the Language drop-down menu in the toolbar, select your preferred language for the driver or
utility (if available).
A welcome screen appears.
4. Click Next. The CD automatically scans your hardware to detect drivers and utilities used by your
computer.
After the CD completes the hardware scan, you can also detect other drivers and utilities. Under
Criteria, select the appropriate categories from the System Model, Operating System, and Topic
drop-down menus.
A link or links appear(s) for the specific drivers and utilities used by your computer.
5. Click the link of a specific driver or utility to display information about the driver or utility that you want
to install.
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6. Click the Install button (if present) to begin installing the driver or utility. At the welcome screen,
the screen prompts to complete the installation.
If no Install button is present, automatic installation is not an option. For installation instructions,
see the appropriate instructions in the following subsections, or click Extract, follow the extracting
instructions, and read the readme file.
If instructed to navigate to the driver files, click the CD directory on the driver information window to
display the files associated with that driver.
Manually Reinstalling Drivers for Windows XP
NOTE: If you are reinstalling an infrared-sensor driver, you must first enable the infrared sensor in the
system setup program before continuing with the driver installation.
1. After extracting the driver files to your hard drive as described previously, click the Start button, point
Settings, and then click Control Panel.
2. Click the Start button and right-click My Computer.
3. Click Properties.
4. Click the Hardware tab and click Device Manager.
5. Double-click the type of device for which you are installing the driver (for example, Modems or
devices).
6. Double-click the name of the device for which you are installing the driver.
7. Click the Driver tab and click Update Driver.
8. Select Install from a list or specific location (Advanced) and click Next.
9. Click Browse, and browse to the location to which you previously extracted the driver files.
10. When the name of the appropriate driver appears, click Next.
11. Click Finish and restart your computer.
Using the Windows XP Device Driver Rollback
If you install a new device driver that causes system instability, you can use the Windows XP Device Driver
Rollback to replace the new device driver with the previously installed version of the device driver. If you
reinstall your previous driver by using the Device Driver Rollback process, then use System Restore to return
your operating system to its previous operating state before you installed the new device driver. To use
Driver Rollback:
1. Click the Start button and right-click My Computer.
2. Click Properties.
3. Click the Hardware tab and click Device Manager.
4. In the Device Manager window, right-click the device for which the new driver was installed and then
click Properties.
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5. Click the Drivers tab.
6. Click Roll Back Driver.
Manually Reinstalling Drivers for Windows 2000
NOTE: If you are reinstalling an infrared driver, you must first enable the infrared sensor in the system
setup program before continuing with the driver installation.
1. After extracting the driver files to your hard drive as described previously, click the Start button, point
Settings, and then click Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click Device Manager.
5. Double-click the type of device for which you are installing the driver (for example, Modems or
devices).
6. Double-click the name of the device.
7. Click the Driver tab and click Update Driver.
8. Click Next.
9. Ensure that Search for a suitable driver for my device (recommended) is selected, and then click
Next.
10. Ensure that the Specify a location check box is checked and that all other check boxes are unchecked,
and click Next.
11. Click Browse to browse to the location to which you previously extracted the driver files.
12. When the name of the appropriate driver appears, click Next.
13. Click Finish and restart your computer.
Resolving Software and Hardware Incompatibilities
In the Microsoft® Windows® XP and Windows 2000 operating systems, IRQ conflicts occur if a device either is
not detected during the operating system setup or is detected but incorrectly configured. See the following
subsection that corresponds to your operating system to check for IRQ conflicts on your computer.
Windows XP
1. Click the Start button and click Control Panel.
2. Click Performance and Maintenance and click System.
3. Click the Hardware tab and click Device Manager.
4. In the Device Manager list, check for conflicts with the other devices.
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Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the
device has been disabled.
5. Double-click any conflicting device listed to bring up the Properties window so that you can determine
what needs to be reconfigured or removed from the Device Manager.
6. Resolve these conflicts before checking specific devices.
7. Double-click the malfunctioning device type in the Device Manager list.
8. Double-click the icon for the specific device in the expanded list.
The Properties window appears.
If an IRQ conflict exists, the Device status area in the Properties window reports what other devices
are sharing the device's IRQ.
9. Resolve any IRQ conflicts.
You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button
and click Help and Support. Type hardware troubleshooter in the Search field, and then click the arrow
start the search. Click Hardware Troubleshooter in the Search Results list. In the Hardware
Troubleshooter list, click I need to resolve a hardware conflict on my computer and click Next.
Windows 2000
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click Device Manager.
5. Click View and click Resources by connection.
6. Double-click Interrupt request (IRQ) to view the IRQ assignments.
Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the
device has been disabled.
7. Double-click any conflicting device listed to bring up the Properties window so that you can determine
what needs to be reconfigured or removed from the Device Manager. Resolve these conflicts before
checking specific devices.
8. Double-click the malfunctioning device type in the Device Manager list.
9. Double-click the icon for the specific device in the expanded list.
The Properties window appears.
If an IRQ conflict exists, the Device status area in the Properties window reports what other devices
are sharing the device's IRQ.
10. Resolve any IRQ conflicts.
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You can also use the Windows 2000 Hardware Troubleshooter. To use the troubleshooter, click the Start
and click Help. Click Troubleshooting and Maintenance on the Contents tab, click Windows 2000
troubleshooters, and then click Hardware. In the Hardware Troubleshooter list, click I need to resolve
hardware conflict on my computer, and then click Next.
Using Microsoft® Windows® System Restore
The Microsoft Windows XP operating system provides a System Restore feature that allows you to return your
computer to an earlier operating state if changes to the computer's hardware, software (including new
or program installations), or system settings have left the computer in an undesirable operating state. You can
also undo the last system restore.
System Restore automatically creates system checkpoints. You can also manually create your own
by creating restore points. To limit the amount of hard disk space used, older restore points will be
automatically purged.
To resolve an operating system problem, you can use System Restore from Safe Mode or Normal Mode to
your computer to an earlier operating state.
System Restore does not cause you to lose personal files stored in the My Documents folder, data files, or
mail messages after restoring the computer to an earlier time. If you restore the computer to an operating
that existed before you installed a program, the program's data files are not lost, but you must reinstall the
actual program again.
NOTICE: It is important to make regular backups of your data files. System Restore does not monitor
changes to or recover your data files. If the original data on the hard disk is accidentally erased or
overwritten, or if it becomes inaccessible because of a hard disk malfunction, use your backup files to
recover the lost or damaged data.
System Restore is enabled on your new computer. However, if you reinstall Windows XP with less than 200
of free hard-disk space available, System Restore is automatically disabled. Before you use System Restore,
confirm that it is enabled:
1. Click the Start button and click Control Panel.
2. Click the Performance and Maintenance.
3. Click System.
4. Click the System Restore tab.
5. Ensure that Turn off System Restore is not checked.
Creating a Restore Point
In Windows XP, you can either use the System Restore Wizard or manually create a restore point.
Using the System Restore Wizard
To use the System Restore Wizard, click the Start button, click Help and Support, click System Restore,
then follow the instructions in the System Restore Wizard window. You can also create and name a restore
point if you are logged on as the computer administrator or a user with administrator rights.
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Manually Creating a Restore Point
1. Click the Start button, point to All Programs→
Accessories→ System Tools, and then click System Restore.
2. Click Create a restore point.
3. Click Next.
4. Type a name for the new restore point in the Restore point description field.
The present date and time are automatically added to the description of the new restore point.
5. Click Create.
6. Click OK.
Restoring the Computer to an Earlier Operating State
If problems occur after installing a device driver, first try using Device Driver Rollback. If Device Driver
does not resolve the problem, then use System Restore.
NOTICE: Before restoring the computer to an earlier operating state, save and close all open files and
exit all open programs. Do not alter, open, or delete any files or programs until the system
complete.
1. Click the Start button, point to All Programs→
Accessories→ System Tools, and then click System Restore.
2. Ensure that Restore my computer to an earlier time is selected and click Next.
3. Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore
All calendar dates with available restore points appear in bold.
4. Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically selected. If two
more restore points are available, click the restore point that you want to use.
NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any
or programs until the system restoration is complete.
5. Click Next.
In Windows XP, the Restoration Complete screen appears after System Restore finishes collecting
and then the computer automatically restarts.
6. After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you
undo the restoration.
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Undoing the Last System Restore
NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any
or programs until the system restoration is complete.
1. Click the Start button, point to All Programs→
Accessories→ System Tools, and then click System Restore.
2. Select Undo my last restoration and click Next.
NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any
or programs until the system restoration is complete.
3. Click Next.
The System Restore screen appears, and then the computer automatically restarts.
4. After the computer restarts, click OK.
Reinstalling Microsoft® Windows® XP
Before You Reinstall
If you are considering reinstalling the Windows XP operating system to correct a problem with a newly
driver, first try using Windows XP Device Driver Rollback. If Device Driver Rollback does not resolve the
problem, then use System Restore to return your operating system to the operating state it was in before you
installed the new device driver.
Reinstalling Windows XP
To reinstall Windows XP, perform all the steps in the following sections in the order in which they are listed.
The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you
also reinstall the device drivers, virus protection program, and other software.
NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can
overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall
Windows XP unless instructed to do so by a Dell technical support representative.
NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your
computer before you reinstall Windows XP. See the documentation that came with the software for
instructions.
Booting From the Operating System CD
1. Save and close any open files and exit any open programs.
2. Insert the Operating System CD. If any program starts automatically, exit the program before
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proceeding.
3. Shut down the computer through the Start menu and restart the computer.
4. Press
immediately after the DELL™ logo appears.
If the operating system logo appears, wait until you see the Windows desktop, and then shut down the
computer and try again.
5. Press the arrow keys to select CD-ROM, and then press
6. When the Press any key to boot from CD message appears, press any key.
Windows XP Setup
1. When the Windows XP Setup screen appears, press
to select To set up Windows now.
2. Read the information on the Microsoft Windows Licensing Agreement screen, and press
accept the license agreement.
to
3. If your computer already has Windows XP installed and you want to recover your current Windows XP
data, type r to select the repair option, and then remove the CD from the drive.
4. If you want to install a new copy of Windows XP, press
5. Press
to select that option.
to select the highlighted partition
(recommended), and then follow the instructions on the screen.
The Windows XP Setup screen appears, and the operating system begins to copy files and install the
devices. The computer automatically restarts multiple times.
NOTE: The time required to complete the setup depends on the size of the hard drive and the speed of
your computer.
NOTICE: Do not press any key when the following message appears: Press any key to boot from
the CD.
6. When the Regional and Language Options screen appears, select the settings for your location, and
then click Next.
7. Enter your name and organization (optional) in the Personalize Your Software screen and click
8. If you are reinstalling Windows XP Home Edition, at the What's your computer's name window,
a name for your computer (or accept the name provided) and click Next.
If you are reinstalling Windows XP Professional, at the Computer Name and Administrator
window, enter a name for your computer (or accept the one provided) and a password, and then click
Next.
9. If the Modem Dialing Information screen appears, enter the requested information and click Next.
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10. Enter the date, time, and time zone in the Date and Time Settings window and click Next.
11. If the Networking Settings screen appears, click Typical and click Next.
12. If you are reinstalling Windows XP Professional and you are prompted to provide further information
regarding your network configuration, enter your selections. If you are unsure of your settings, accept
the default selections.
Windows XP installs the operating system components and configures the computer. The computer
automatically restarts.
NOTICE: Do not press any key when the following message appears: Press any key to boot from
the CD.
13. When the Welcome to Microsoft screen appears, click Next.
14. When the How will this computer connect to the Internet? message appears, click Skip.
15. When the Ready to register with Microsoft? screen appears, select No, not at this time and click
Next.
16. When the Who will use this computer? screen appears, you can enter up to five users. Click Next.
17. Click Finish to complete the setup, and remove the CD from the drive.
Reinstalling Drivers and Software
1. Reinstall the appropriate drivers.
2. Reinstall your virus protection software. See the documentation that came with the software for
instructions.
3. Reinstall your other software programs. See the documentation that came with the software for
instructions.
Reinstalling Windows 2000
NOTICE: The Operating System CD provides options for reinstalling the Windows 2000 operating
system. The options can potentially overwrite files installed by Dell and possibly affect programs
on your hard drive. Therefore, do not reinstall your operating system unless instructed to do so by a
technical support representative.
Booting From the Operating System CD
1. Save and close any open files and exit any open programs.
2. Insert the Operating System CD. If any program starts automatically, exit the program before
proceeding.
3. Shut down the computer through the Start menu and restart the computer.
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4. Press
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immediately after the DELL™ logo appears.
If the operating system logo appears, wait until you see the Windows desktop, and then shut down the
computer and try again.
5. Press the arrow keys to select CD-ROM, and then press
6. When the Press any key to boot from CD message appears, press any key.
Windows 2000 Setup
1. When the Windows 2000 Setup window appears, ensure that To setup Win2000 now, press
is highlighted. Then press
2. Read the information in the License Agreement window and press
to continue.
3. When the Windows 2000 Professional Setup window appears, press the arrow keys to select the
Windows 2000 partition option that you want. Then press the key for the partition option you chose.
4. When the Windows 2000 Professional Setup window reappears, press the arrow keys to select the
type of file system that you want Windows 2000 to use, and then press
5. Press
again to restart your computer.
6. Click Next when the Welcome to the Windows 2000 Setup Wizard window appears.
7. When the Regional Settings window appears, select your region, and then click Next.
8. Enter your name and organization in the Personalize Your Software window and click Next.
9. Enter the Windows product key, which is printed on the Microsoft label on your computer. Then click
Next.
10. When the Computer Name and Administrator Password window appears, enter a name for your
computer and a password, if desired. Then click Next.
11. Enter the date and time in the Date and Time Settings window and click Next.
Windows 2000 installs components and configures the computer.
12. When the Completing the Windows 2000 Setup Wizard window appears, remove the CD from the
drive and click Finish.
The computer automatically restarts.
Enabling Hibernate Mode
1. Click the Start button, point to Settings and click Control Panel.
2. Double-click the Power Management icon.
3. Click the Hibernate tab.
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4. Ensure that Enable hibernate support is selected and click Apply.
5. Click OK to close the Control Panel.
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Adding and Replacing Parts
Adding Memory
Adding a Mini PCI Card
Adding a Modem
Replacing the Hard Drive
Replacing the Bluetooth™ Card
Connecting a Television to the Computer
Adding Memory
You can increase your computer memory by installing memory modules on the system board. See
"Specifications" for information on the memory supported by your computer. Install only memory modules
are intended for your computer.
NOTE: Memory modules purchased from Dell are covered under your computer
CAUTION: Before working inside your computer, read the safety instructions in your System
Information Guide.
1. Ensure that the work surface is flat and clean to prevent scratching the computer cover.
2. Save and close any open files, exit any open programs, and then shut down the computer.
3. If the computer is connected to a docking device (docked), undock it. See the documentation that came
with your docking station for instructions.
4. Disconnect the computer from the electrical outlet.
5. Wait 10 to 20 seconds, and then disconnect any attached devices.
6. Remove any installed PC Cards, batteries, and module bay devices.
NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground
yourself by touching a metal connector on the back of the computer. Continue to ground yourself
periodically during this procedure.
7. Turn the computer over, loosen the captive screw from the memory module cover, and then remove
cover.
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captive screw
memory module cover
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NOTICE: To prevent damage to the memory module connector, do not use tools to spread the
module securing clips.
8. If you are replacing a memory module, remove the existing module:
a. Use your fingertips to carefully spread apart the securing clips on each end of the memory
connector until the module pops up.
b. Remove the module from the connector.
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1 securing clips (2 per
connector)
2 memory module
NOTICE: If you need to install memory modules in two connectors, install a memory module in the
connector labeled "DIMM A" before you install a module in the connector labeled "DIMM B." Insert
memory modules at a 45-degree angle to avoid damaging the connector.
9. Ground yourself and install the new memory module:
a. Align the notch in the module edge connector with the tab in the connector slot.
b. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it
clicks into place. If you do not feel the click, remove the module and reinstall it.
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error
message indicates this failure.
10. Replace the cover.
NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close
may damage your computer.
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captive screw
memory module cover
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11. Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical
outlet.
12. Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the system configuration
information.
To confirm the amount of memory installed in the computer:
In the Microsoft® Windows® XP operating system, click the Start button, click Help and Support,
then click Computer Information.
In Windows 2000, right-click the My Computer icon on your desktop, and then click the General tab.
Adding a Mini PCI Card
If you ordered a Mini PCI card with your computer, the card is already installed.
CAUTION: Before working inside your computer, read the safety instructions in your System
Information Guide.
1. Ensure that the work surface is flat and clean to prevent scratching the computer cover.
2. Save and close any open files, exit any open programs, and then shut down the computer.
3. If the computer is connected to a docking device (docked), undock it. See the documentation that came
with your docking station for instructions.
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4. Disconnect the computer from the electrical outlet.
5. Wait 10 to 20 seconds, and then disconnect any attached devices.
6. Remove any installed PC Cards, batteries, and module bay devices.
NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground
yourself by touching a metal connector on the back of the computer. Continue to ground yourself
periodically during this procedure.
7. Turn the computer over.
8. Loosen the captive screw from the Mini PCI card/modem cover, and remove the cover.
1 captive screw
2 Mini PCI card/modem cover
9. If a Mini PCI card is not already installed, go to step 10. If you are replacing a Mini PCI card, remove
existing card:
a. Disconnect the Mini PCI card from any attached cables.
b. Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly.
c. Lift the Mini PCI card out of its connector.
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Mini PCI card connector
Mini PCI card
antenna cables (2)
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NOTICE: To avoid damaging the Mini PCI card, never place cables on top of or under the
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the
connectors and realign the card.
10. Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the
connector until you feel a click.
11. Connect the antenna cables to the Mini PCI.
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Mini PCI card
antenna cables (2)
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12. Replace the cover and tighten the screw.
Adding a Modem
If you ordered the optional modem at the same time that you ordered your computer, Dell installed the
for you.
CAUTION: Before working inside your computer, read the safety instructions in your System
Information Guide.
NOTICE: Handle components and cards by their edges, and avoid touching pins and
1. Ensure that the work surface is flat and clean to prevent scratching the computer cover.
2. Save and close any open files, exit any open programs, and shut down the computer.
3. If the computer is docked, undock it.
4. Disconnect the computer from the electrical outlet.
5. Wait 10 to 20 seconds and then disconnect any attached devices.
6. Remove any installed PC Cards, batteries, and devices.
7. Ground yourself by touching a metal connector on the back of the computer, and continue to do so
periodically during this procedure.
8. Turn the computer over, and loosen the captive screw from the Mini PCI card/modem cover.
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1 captive screw
2 Mini PCI card/modem cover
9. If a modem is not already installed, go to step 10. If you are replacing a modem, remove the existing
modem:
a. Remove the screws securing the modem to the system board, and set it aside.
b. Pull straight up on the attached pull-tab to lift the modem out of its connector on the system
board, and disconnect the modem cable.
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modem cable
modem
pull-tab
screw
system board connector
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10. Connect the modem cable to the modem.
NOTICE: The cable connectors are keyed for correct insertion; do not force the
11. Align the modem with the screw hole, and press the modem into the connector on the system board.
12. Install the screw to secure the modem to the system board.
13. Replace the Mini PCI card/modem cover.
Replacing the Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not
the metal housing of the hard drive.
CAUTION: Before working inside your computer, read the safety instructions in your System
Information Guide.
NOTICE: To prevent data loss, shut down your computer before removing the hard drive. Do not
the hard drive while the computer is on, in standby mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the
NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than
Dell.
To replace the hard drive in the hard drive bay:
1. Ensure that the work surface is flat and clean to prevent scratching the computer cover.
2. Save and close any open files, exit any open programs, and then shut down the computer.
3. If the computer is connected to a docking device (docked), undock it. See the documentation that came
with your docking station for instructions.
4. Disconnect the computer from the electrical outlet.
5. Wait 10 to 20 seconds, and then disconnect any attached devices.
6. Remove any installed PC Cards, batteries, and module bay devices.
NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground
yourself by touching a metal connector on the back of the computer. Continue to ground yourself
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periodically during this procedure.
7. Turn the computer over, and remove the hard drive screw.
hard drive screw
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. For
precautions on preventing electrostatic discharge, see the safety instructions in the System
Guide.
8. Slide the hard drive out of the computer.
9. Remove the new drive from its packaging.
Save the original packaging for storing or shipping the hard drive.
NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may
damage the connector.
10. Slide the hard drive into the bay until it is fully seated.
11. Replace and tighten the screw.
12. Use the Operating System CD to install the operating system for your computer.
13. Use the Drivers and Utilities CD to install the drivers and utilities for your computer.
Replacing the Bluetooth™ Card
If you ordered a Bluetooth card with your computer, the card is already installed.
CAUTION: Before working inside your computer, read the safety instructions in your System
Information Guide.
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1. Ensure that the work surface is flat and clean to prevent scratching the computer cover.
2. Save and close any open files, exit any open programs, and then shut down the computer.
3. If the computer is connected to a docking device (docked), undock it. See the documentation that came
with your docking device for instructions.
4. Disconnect the computer from the electrical outlet.
5. Wait 10 to 20 seconds, and then disconnect any attached devices.
6. Remove any installed PC Cards, batteries, and module bay devices.
NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground
yourself by touching a metal connector on the back of the computer. Continue to ground yourself
periodically during this procedure.
7. Remove the hard drive.
8. Pull the Bluetooth card connector out of the system board connector.
9. Pull the cable to remove the Bluetooth card from the computer.
Bluetooth card
system board connector
Bluetooth card connector
cable
Connecting a Television to the Computer
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NOTE: Video and audio cables for connecting your computer to a television are not included with your
computer. Cables may be purchased at most consumer electronics stores.
Your computer has an S-video TV-out connector that, together with the included TV/digital audio adapter
enables you to connect the computer to a television and/or stereo audio device. The TV/digital audio adapter
cable provides connections for S-video, composite video, and S/PDIF digital audio.
1 S-video TV-out connector
2 TV/digital audio adapter
cable
3 S/PDIF digital audio
connector
4 composite video connector
5 S-video connector
For televisions and audio devices without support for S/PDIF digital audio, you can use the audio connector on
the side of the computer to connect the computer to your television or audio device.
It is recommended that you connect video and audio cables to your computer in one of the following
combinations:
NOTE: Diagrams for each connection combination appear at the beginning of each subsection to help
determine which method you should use.
S-video and standard audio
S-video and digital audio
Composite video and standard audio
Composite video and digital audio
When you complete the cable connection, see "Enabling the Display Settings for a Television" to ensure that
computer recognizes and works properly with the television. Additionally, if you are using S/PDIF digital
see "Enabling S/PDIF Digital Audio".
S-Video and Standard Audio
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Before you begin, ensure that you have the following cables:
1 TV/digital audio adapter
cable
2 S-video cable
3 audio cable
1. Turn off the computer and the television and/or audio device you want to connect.
NOTE: You can connect an S-video cable directly to the S-video connector on the computer (without
video adapter cable) if your television or audio device supports S-video but not S/PDIF digital audio.
2. Connect the TV/digital audio adapter cable to the S-video TV-out connector on your computer.
3. Plug one end of the S-video cable in to the S-video connector on the TV/digital audio adapter cable.
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4. Plug the other end of the S-video cable in to your television.
5. Plug the single-connector end of the audio cable in to the headphone connector on your computer.
6. Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on
television or other audio device.
7. Turn on the television and any audio device you connected, and then turn on the computer.
8. See "Enabling the Display Settings for a Television" to ensure that the computer recognizes and works
properly with the television.
S-Video and Digital Audio
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Before you begin, ensure that you have the following cables:
1 TV/digital audio adapter
cable
2 S-video cable
3 S/PDIF digital audio cable
1. Turn off the computer and the television and/or audio device you want to connect.
2. Connect the TV/digital audio adapter cable to the S-video TV-out connector on your computer.
3. Plug one end of the S-video cable in to the S-video connector on the TV/digital audio adapter cable.
4. Plug the other end of the S-video cable in to the S-video connector on the television.
5. Plug one end of the S/PDIF digital audio cable in to the digital audio connector on the TV/digital audio
adapter cable.
6. Plug the other end of the S/PDIF digital audio cable in to the audio input connector on your television or
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other audio device.
Composite Video and Standard Audio
Before you begin, ensure that you have the following cables:
1 TV/digital audio adapter
cable
2 composite video cable
3 audio cable
1. Turn off the computer and the television and/or audio device you want to connect.
2. Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer.
3. Plug one end of the composite video cable in to the composite video connector on the TV/digital audio
adapter cable.
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4. Plug the other end of the composite video cable in to the composite video connector on the television.
5. Plug the single-connector end of the audio cable in to the headphone connector on the computer.
6. Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on
television or other audio device.
Composite Video and Digital Audio
Before you begin, ensure that you have the following cables:
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1 TV/digital audio adapter
cable
2 composite video cable
3 S/PDIF digital audio cable
1. Turn off the computer and the television and/or audio device you want to connect.
2. Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer.
3. Plug one end of the composite video cable in to the composite video connector on the TV/digital audio
adapter cable.
4. Plug the other end of the composite video cable in to the composite video connector on the television.
5. Plug one end of the S/PDIF digital audio cable in to the S/PDIF audio connector on the TV/digital audio
adapter cable.
6. Plug the other end of the digital audio cable in to the S/PDIF connector on your television or other audio
device.
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Enabling the Display Settings for a Television
NVIDIA Video Controller
NOTE: Ensure that you properly connect the television before you enable the display
1. Open the Control Panel window.
In Windows XP, click the Start button and then click the Control Panel icon.
In Windows 2000, click the Start button, point to Settings, and click Control Panel.
2. Double-click the Display icon, click the Settings tab, and then click Advanced.
3. Click the TwinView tab.
4. Click the Clone button to enable the television.
NOTE: Various programs access the hardware in different ways. You may or may not need to click the
primary button for operations other than playing DVDs.
5. Click Apply.
6. Click OK to confirm the settings change.
7. Click Yes to keep the new settings.
8. Click OK.
Enabling S/PDIF Digital Audio
To enable Dolby Digital 5.1 audio for DVD playback, see "Enabling Dolby Digital 5.1 Audio for DVD Playback."
Enabling Dolby Digital 5.1 Audio for DVD Playback
If your computer has a DVD drive, you can enable Dolby Digital 5.1 audio for DVD playback.
1. Double-click the InterVideo WinDVD icon on the Windows desktop.
2. Insert a DVD into the DVD drive.
If the DVD begins playing, click the stop button.
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3. Click the Properties (wrench) icon.
4. Click the Audio tab.
5. Click Enable S/PDIF output.
6. Click Apply.
7. Click OK.
Enabling S/PDIF in the Windows Audio Driver
NOTE: Enabling S/PDIF in Windows disables the sound from the headphone
1. Double-click the speaker icon in the Windows notification area.
2. Click the Options menu and then click Advanced Controls.
3. Click Advanced.
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4. Click Enable S/PDIF.
5. Click Close.
6. Click OK.
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Using the System Setup Program
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Using the System Setup Program
Overview
Viewing the System Setup Screens
System Setup Screens
Commonly Used Options
Overview
NOTE: Your operating system may automatically configure most of the options available in the system
setup program, thus overriding options that you set through the system setup program. (An
the External Hot Key option, which you can disable or enable only through the system setup
For more information on configuring features for your operating system, see your Microsoft®
Help or the Windows Help and Support Center.
You can use the system setup program as follows:
To set or change user-selectable features—for example, your computer password
To verify information about the computer's current configuration, such as the amount of system
After you set up the computer, run the system setup program to familiarize yourself with your system
configuration information and optional settings. You may want to write down the information for future
reference.
The system setup screens display the current setup information and settings for your computer, such as:
System configuration
Boot order
Boot (start-up) configuration and docking-device configuration settings
Basic device configuration settings
System security and hard-drive password settings
NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do
not change the settings for the system setup program. Certain changes might make your computer
incorrectly.
Viewing the System Setup Screens
1. Turn on (or restart) your computer.
2. When the DELL™ logo appears, press
immediately. If you wait too long and the Windows logo
appears, continue to wait until you see the Windows desktop. Then shut down your computer and try
again.
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System Setup Screens
On each screen, the system setup options are listed at the left. To the right of each option is the setting or
for that option. You can change settings that appear as white type on the screen. Options or values that you
cannot change (because they are determined by the computer) appear less bright.
The upper-right corner of the screen displays help information for the currently highlighted option; the lowerright corner displays information about the computer. System setup key functions are listed across the bottom
of the screen.
Commonly Used Options
Certain options require that you reboot the computer for new settings to take effect.
Changing the Boot Sequence
The boot sequence, or boot order, tells the computer where to look to find the software needed to start the
operating system. You can control the boot sequence and enable/disable devices using the Boot Order page
the system setup program.
NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time
The Boot Order page displays a general list of the bootable devices that may be installed in your computer,
including but not limited to the following:
Diskette Drive
Modular bay HDD
Internal HDD
CD/DVD/CD-RW drive
During the boot routine, the computer starts at the top of the list and scans each enabled device for the
operating system start-up files. When the computer finds the files, it stops searching and starts the
system.
To control the boot devices, select (highlight) a device by pressing the
disable the device or change its order in the list.
or
key, and then enable
To enable or disable a device, highlight the item and press
. Enabled items appear as
white and display a small triangle to the left; disabled items appear blue or dimmed without a triangle.
To reorder a device in the list, highlight the device and then press
move the highlighted device up or down.
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(not case-sensitive)
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Boot sequence changes take effect as soon as you save the changes and exit the system setup program.
Performing a One-Time Boot
You can set a one-time-only boot sequence without entering the system setup program. (You can also use this
procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)
1. Turn off the computer.
2. If the computer is connected to a docking device (docked), undock it. See the documentation that came
with your docking device for instructions.
3. Connect the computer to an electrical outlet.
4. Turn on the computer. When the DELL logo appears, press
immediately. If you wait too long and
the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your
computer and try again.
5. When the boot device list appears, highlight the device from which you want to boot and press
The computer boots to the selected device.
The next time you reboot the computer, the previous boot order is restored.
Changing Printer Modes
Set the Parallel Mode option according to the type of printer or device connected to the parallel connector.
determine the correct mode to use, see the documentation that came with the device.
Setting Parallel Mode to Disabled disables the parallel port and the port's LPT address, freeing computer
resources for another device to use.
Changing COM Ports
Serial Port allows you to map the serial port COM address or disable the serial port and its address, freeing
computer resources for another device to use.
Enabling the Infrared Sensor
1. Enter the system setup program:
a. Turn on your computer.
b. Press
2. Press
when the DELL™ logo appears.
until you locate Infrared Data Port under Basic Device Configuration.
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NOTE: Ensure that the COM port that you select is different from the COM port assigned to the serial
connector.
3. Press the down-arrow key to select the Infrared Data Port setting, and press the right-arrow key to
change the setting to a COM port.
4. Press the down-arrow key to select the Infrared Mode setting, and press the right-arrow key to
the setting to Fast IR or Slow IR.
It is recommended that you use Fast IR. If the infrared device cannot communicate with your
shut down the computer and repeat steps 1 through 5 to change the setting to Slow IR.
5. Press
and then click Yes to save the changes and exit the system setup program. If you are
prompted to restart your computer, click Yes.
6. Follow the instructions on the screen.
7. After the infrared sensor has been enabled, click Yes to restart the computer.
NOTE: If neither Fast IR nor Slow IR work, contact the infrared device
After you enable the infrared sensor, you can use it to establish a link to an infrared device. To set up and
an infrared device, see the infrared device documentation and the Microsoft® Windows® Help and Support
Center (Windows Help in Windows 2000).
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Alert Standard Format (ASF)
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Alert Standard Format (ASF)
ASF is a DMTF management standard that specifies "pre-operating system" or "operating system absent"
alerting techniques. The standard is designed to generate an alert on potential security and fault conditions
when the operating system is in a sleep state or the system is turned off. ASF is designed to supersede
operating system-absent alerting technologies.
Your computer supports the following ASF alerts and remote capabilities:
Alert
Description
Chassis Intrusion – Physical Security Violation/Chassis
Intrusion – Physical Security Violation Event Cleared
The docking device has been opened
the PCI slot has been compromised.
Failure to Boot to BIOS
The BIOS did not complete loading upon
initiation.
System Password Violation
The system password is invalid (alert
occurs after three failed attempts).
Entity Presence
Periodic heartbeats have been
transmitted to verify system presence.
For more information about Dell's ASF implementation, see ASF for Dell Portable Computers and the ASF
Administrator's Guide for Dell Portable Computers, which are available on the Dell Support website at
support.dell.com.
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Getting Help
Technical Assistance
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Technical Assistance
If you need help with a technical problem, Dell is ready to assist you.
CAUTION: If you need to remove the computer covers, first disconnect the computer power
and modem cables from all electrical outlets.
1. Complete the procedures in "Solving Problems."
2. Run the Dell Diagnostics.
3. Make a copy of the Diagnostics Checklist and fill it out.
4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with
installation and troubleshooting procedures.
5. If the preceding steps have not resolved the problem, contact Dell.
NOTE: Call technical support from a telephone near or at the computer so that technical support can assist
you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the
Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Technical Support Service."
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call
your local Dell representative for information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT
page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
World Wide Web
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www.dell.com/
www.dell.com/ap/ (for Asian/Pacific countries only)
www.euro.dell.com (for Europe only)
www.dell.com/la/ (for Latin American countries)
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
Electronic Quote Service
sales@dell.com
apmarketing@dell.com (for Asian/Pacific countries only)
Electronic Information Service
info@dell.com
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most
frequently asked by Dell customers about their portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your
questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the
technical support service. For the telephone number to call, see the contact numbers for your region.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you
call the automated order-status service. A recording prompts you for the information needed to locate and
report on your order. For the telephone number to call, see the contact numbers for your region.
Technical Support Service
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Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about
hardware. Our technical support staff uses computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "Technical Assistance" and then call the number for your
as listed in "Contacting Dell."
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for
customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call,
see the contact numbers for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order,
the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the
contact numbers for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the
outside of the box.
For the telephone number to call, see the contact numbers for your region.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages
reported by the Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power cables, software floppy
guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned,
and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not
accepted.
Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and
to you.
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Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support
telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for
technical assistance and call from a telephone at or near the computer. You may be asked to type some
commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, read the safety instructions in your System
Information Guide.
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If the
computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling
Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Contacting Dell
To contact Dell electronically, you can access the following websites:
www.dell.com
support.dell.com (technical support)
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premiersupport.dell.com (technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the
following table. If you need assistance in determining which codes to use, contact a local or an international
operator.
Country (City)
International
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free: 800-335-0031
Antigua and
Barbuda
General Support
1-800-805-5924
Argentina (Buenos
Aires)
Website: www.dell.com.ar
Tech Support and Customer Care
toll-free: 0-800-444-0733
International Access
Code: 00
Sales
Country Code: 54
Tech Support Fax
11 4515 7139
Customer Care Fax
11 4515 7138
City Code: 11
Aruba
General Support
Australia (Sydney)
E-mail (Australia): au_tech_support@dell.com
International Access
Code: 0011
Country Code: 61
City Code: 2
Austria (Vienna)
International Access
Code: 900
Country Code: 43
City Code: 1
0-810-444-3355
toll-free: 800-1578
E-mail (New Zealand): nz_tech_support@dell.com
Home and Small Business
1-300-65-55-33
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care
toll-free: 1-800-819-339
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales
01 795 67602
Home/Small Business Fax
01 795 67605
Home/Small Business Customer Care
01 795 67603
Preferred Accounts/Corporate Customer Care
Home/Small Business Technical Support
Preferred Accounts/Corporate Technical Support
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0660 8056
01 795 67604
0660 8779
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Switchboard
01 491 04 0
Bahamas
General Support
toll-free: 1-866-278-6818
Barbados
General Support
1-800-534-3066
Belgium (Brussels)
Website: support.euro.dell.com
International Access
Code: 00
Country Code: 32
City Code: 2
E-mail: tech_be@dell.com
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Technical Support
02 481 92 88
Customer Care
02 481 91 19
Home/Small Business Sales
toll-free: 0800 16884
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free: 800-10-0238
Brazil
Website: www.dell.com/br
International Access
Code: 00
Customer Support, Technical Support
Tech Support Fax
51 481 5470
Country Code: 55
Customer Care Fax
51 481 5480
City Code: 51
Sales
British Virgin
Islands
General Support
Brunei
Customer Technical Support (Penang, Malaysia)
604 633 4966
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
Country Code: 673
0800 90 3355
0800 90 3390
toll-free: 1-866-278-6820
Canada (North York, Automated Order-Status System
Ontario)
AutoTech (automated technical support)
toll-free: 1-800-433-9014
International Access
Code: 011
TechFax
toll-free: 1-800-950-1329
Customer Care (home/small business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (home/small business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-847-4096
Sales (direct sales—from outside Toronto)
toll-free: 1-800-387-5752
Sales (direct sales—from within Toronto)
Sales (federal government, education, and medical)
Cayman Islands
General Support
Chile (Santiago)
Sales, Customer Support, and Technical Support
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toll-free: 1-800-247-9362
416 758-2200
toll-free: 1-800-567-7542
1-800-805-7541
toll-free: 1230-020-4823
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Country Code: 56
City Code: 2
China (Xiamen)
Country Code: 86
Tech Support website: support.ap.dell.com/china
Tech Support E-mail: cn_support@dell.com
Tech Support Fax
City Code: 592
818 1350
Home and Small Business Technical Support
toll-free: 800 858 2437
Corporate Accounts Technical Support
toll-free: 800 858 2333
Customer Experience
toll-free: 800 858 2060
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2062
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
Large Corporate Accounts Spare Parts
toll-free: 800 858 2811
toll-free: 800 858 2621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Czech Republic
(Prague)
Website: support.euro.dell.com
International Access
Code: 00
Technical Support
02 22 83 27 27
Customer Care
02 22 83 27 11
Country Code: 420
Fax
02 22 83 27 14
TechFax
02 22 83 27 28
Switchboard
02 22 83 27 11
City Code: 2
Denmark
(Copenhagen)
International Access
Code: 00
Country Code: 45
E-mail: czech_dell@dell.com
Website: support.euro.dell.com
E-mail Support (portable computers):
den_nbk_support@dell.com
E-mail Support (desktop computers):
den_support@dell.com
E-mail Support (servers):
Nordic_server_support@dell.com
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Technical Support
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Fax Switchboard (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Fax Switchboard (Home/Small Business)
3287 5001
Dominica
General Support
toll-free: 1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free: 999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
Website: support.euro.dell.com
International Access
Code: 990
Country Code: 358
City Code: 9
E-mail: fin_support@dell.com
E-mail Support (servers): Nordic_support@dell.com
Technical Support
09 253 313 60
Technical Support Fax
09 253 313 81
Relational Customer Care
09 253 313 38
Home/Small Business Customer Care
09 693 791 94
Fax
09 253 313 99
Switchboard
09 253 313 00
France (Paris)
(Montpellier)
Website: support.euro.dell.com
International Access
Code: 00
Home and Small Business
Technical Support
0825 387 270
Country Code: 33
Customer Care
0825 823 833
Switchboard
0825 004 700
City Codes: (1) (4)
E-mail: support.euro.dell.com/fr/fr/emaildell/
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Germany (Langen)
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Website: support.euro.dell.com
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International Access
Code: 00
E-mail: tech_support_central_europe@dell.com
Country Code: 49
Home/Small Business Customer Care
City Code: 6103
Technical Support
06103 766-7200
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Grenada
General Support
toll-free: 1-866-540-3355
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free: 1-877-270-4609
Hong Kong
Technical Support (Dimension™ and Inspiron™)
296 93188
Technical Support (OptiPlex™, Latitude™, and Dell
Precision™)
296 93191
International Access
Code: 001
Customer Service (non-technical, post-sales issues)
Country Code: 852
India
800 93 8291
Transaction Sales
toll-free: 800 96 4109
Large Corporate Accounts HK
toll-free: 800 96 4108
Large Corporate Accounts GCP HK
toll-free: 800 90 3708
Technical Support
1600 33 8045
Sales
1600 33 8044
Ireland
(Cherrywood)
Website: support.euro.dell.com
International Access
Code: 16
Ireland Technical Support
Country Code: 353
Home User Customer Care
01 204 4095
Small Business Customer Care
01 204 4444
City Code: 1
E-mail: dell_direct_support@dell.com
U.K. Technical Support (dial within U.K. only)
U.K. Customer Care (dial within U.K. only)
International Access
Code: 00
Country Code: 39
0870 908 0800
0870 906 0010
Corporate Customer Care
01 204 4003
Ireland Sales
01 204 4444
U.K. Sales (dial within U.K. only)
Italy (Milan)
1850 543 543
0870 907 4000
SalesFax
01 204 0144
Fax
01 204 5960
Switchboard
01 204 4444
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Technical Support
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02 577 826 90
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City Code: 02
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Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
Jamaica
General Support (dial from within Jamaica only)
Japan (Kawasaki)
Website: support.jp.dell.com
International Access
Code: 001
Country Code: 81
City Code: 44
Technical Support (servers)
Technical Support outside of Japan (servers)
Technical Support (Dimension™ and Inspiron™)
International Access
Code: 001
Country Code: 82
City Code: 2
Latin America
1-800-682-3639
toll-free: 0120-198-498
81-44-556-4162
toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and
Inspiron)
81-44-520-1435
Technical Support (Dell Precision™, OptiPlex™, and
Latitude™)
toll-free:0120-198-433
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Korea (Seoul)
02 577 821
81-44-556-3894
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Faxbox Service
044-556-3490
Switchboard
044-556-4300
Technical Support
toll-free: 080-200-3800
Sales
toll-free: 080-200-3600
Customer Service (Seoul, Korea)
toll-free: 080-200-3800
Customer Service (Penang, Malaysia)
604 633 4949
Fax
2194-6202
Switchboard
2194-6000
Customer Technical Support (Austin, Texas, U.S.A.)
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512 728-4093
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Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
International Access
Code: 00
Country Code: 352
Macao
Country Code: 853
Website: support.euro.dell.com
E-mail: tech_be@dell.com
Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)
02 481 92 88
toll-free: 080016884
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
Technical Support
Customer Service (Penang, Malaysia)
toll-free: 0800 582
604 633 4949
Transaction Sales
toll-free: 0800 581
Malaysia (Penang)
Technical Support
toll-free: 1 800 888 298
International Access
Code: 00
Customer Service
04 633 4949
Transaction Sales
toll-free: 1 800 888 202
Corporate Sales
toll-free: 1 800 888 213
Country Code: 60
City Code: 4
Mexico
International Access
Code: 00
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
Sales
Country Code: 52
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
General Support
toll-free: 1-866-278-6822
Netherlands Antilles General Support
001-800-882-1519
Netherlands
(Amsterdam)
Website: support.euro.dell.com
E-mail (Technical Support):
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International Access
Code: 00
Country Code: 31
City Code: 20
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(Enterprise): nl_server_support@dell.com
(Latitude): nl_latitude_support@dell.com
(Inspiron): nl_inspiron_support@dell.com
(Dimension): nl_dimension_support@dell.com
(OptiPlex): nl_optiplex_support@dell.com
(Dell Precision): nl_workstation_support@dell.com
Technical Support
020 674 45 00
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
New Zealand
International Access
Code: 00
Country Code: 64
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
E-mail (New Zealand): nz_tech_support@dell.com
E-mail (Australia): au_tech_support@dell.com
Home and Small Business
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Fax
0800 441 566
Nicaragua
General Support
Norway (Lysaker)
Website: support.euro.dell.com
International Access
Code: 00
Country Code: 47
020 674 4325
001-800-220-1006
E-mail Support (portable computers):
nor_nbk_support@dell.com
E-mail Support (desktop computers):
nor_support@dell.com
E-mail Support (servers):
nordic_server_support@dell.com
Technical Support
671 16882
Relational Customer Care
671 17514
Home/Small Business Customer Care
Switchboard
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23162298
671 16800
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Fax Switchboard
671 16865
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
Website: support.euro.dell.com
International Access
Code: 011
Country Code: 48
City Code: 22
Portugal
International Access
Code: 00
Country Code: 35
E-mail: pl_support@dell.com
Customer Service Phone
Customer Care
57 95 700
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
E-mail: support.euro.dell.com/es/es/emaildell/
Technical Support
800 834 077
Customer Care
800 300 415 or
800 834 075
Sales
800 300 410 or
800 300 411 or
800 300 412 or
121 422 07 10
Fax
121 424 01 12
Puerto Rico
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free: 1-877-441-4731
St. Lucia
General Support
1-800-882-1521
St. Vincent and the
Grenadines
General Support
toll-free: 1-877-270-4609
Singapore
(Singapore)
Technical Support
Customer Service (Penang, Malaysia)
toll-free: 800 6011 051
604 633 4949
International Access
Code: 005
Transaction Sales
toll-free: 800 6011 054
Country Code: 65
Corporate Sales
toll-free: 800 6011 053
South Africa
(Johannesburg)
Website: support.euro.dell.com
International Access
Code:
Technical Support
011 709 7710
Customer Care
011 709 7707
Sales
011 709 7700
Country Code: 27
Fax
011 706 0495
City Code: 11
Switchboard
011 709 7700
09/091
E-mail: dell_za_support@dell.com
Southeast Asian and Customer Technical Support, Customer Service, and
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604 633 4810
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Pacific Countries
Sales (Penang, Malaysia)
Spain (Madrid)
Website: support.euro.dell.com
International Access
Code: 00
Country Code: 34
City Code: 91
E-mail: support.euro.dell.com/es/es/emaildell/
Home and Small Business
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 118 546
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands
Vasby)
Website: support.euro.dell.com
International Access
Code: 00
E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com
Country Code: 46
City Code: 8
E-mail: swe_support@dell.com
E-mail Support for OptiPlex: Swe_kats@dell.com
E-mail Support for Servers:
Nordic_server_support@dell.com
Technical Support
08 590 05 199
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
Fax Technical Support
08 590 05 594
Sales
08 590 05 185
Switzerland
(Geneva)
Website: support.euro.dell.com
International Access
Code: 00
E-mail for French-speaking HSB and Corporate
Customers:
support.euro.dell.com/ch/fr/emaildell/
Country Code: 41
City Code: 22
20 140 14 44
E-mail: swisstech@dell.com
Technical Support (Home and Small Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
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Getting Help
Taiwan
International Access
Code: 002
Page 15 of 16
Technical Support (portable and desktop computers)
toll-free: 00801 86 1011
Technical Support (servers)
toll-free: 0080 60 1256
Transaction Sales
toll-free: 0080 651 228
Country Code: 886
or 0800 33 556
Corporate Sales
toll-free: 0080 651 227
or 0800 33 555
Thailand
Technical Support
International Access
Code: 001
Customer Service (Penang, Malaysia)
Country Code: 66
Sales
toll-free: 0880 060 07
604 633 4949
toll-free: 0880 060 09
Trinidad/Tobago
General Support
1-800-805-8035
Turks and Caicos
Islands
General Support
toll-free: 1-866-540-3355
U.K. (Bracknell)
Website: support.euro.dell.com
International Access
Code: 00
Customer Care website:
dell.co.uk/lca/customerservices
E-mail: dell_direct_support@dell.com
Country Code: 44
City Code: 1344
Technical Support (Corporate/Preferred Accounts/PAD
[1000+ employees])
0870 908 0500
Technical Support (direct/PAD and general)
0870 908 0800
Global Accounts Customer Care
01344 373 185
or 01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
0870 908 0500
Preferred Accounts (500–5000 employees) Customer
Care
01344 373 196
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Uruguay
General Support
U.S.A. (Austin,
Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
International Access
Code: 011
Consumer (Home and Home Office)
Technical Support
toll-free: 1-800-624-9896
Country Code: 1
Customer Service
toll-free: 1-800-624-9897
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toll-free: 000-413-598-
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DellNet™ Service and Support
toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Technical Support
toll-free: 1-800-822-8965
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Projectors Technical Support
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-234-1490
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-8793355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
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Specifications
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Specifications
Microprocessor
Display
System Information
Keyboard
PC Card
Touch Pad
Smart Card
Track Stick
Memory
Battery
Ports and Connectors
AC Adapter
Communications
Physical
Video
Environmental
Audio
Microprocessor
Microprocessor type
Intel® Centrino™ Mobile Technology
or Intel Pentium® M
L1 cache
8 KB (internal)
L2 cache
1 MB (on die)
External bus frequency
400 MHz
System Information
System chip set
Intel 855
Data bus width
64 bits
DRAM bus width
64 bits
Microprocessor address bus width
32 bits
PC Card
CardBus controller
TI 7510 CardBus controller
PC Card connector
supports one Type I or Type II card
Cards supported
3.3 V and 5 V
PC Card connector size
68 pins
Data width (maximum)
PCMCIA 16 bits
CardBus 32 bits
Smart Card
Read/write capabilities
reads and writes to all ISO 7816
1/2/3/4 microprocessor cards (T=0,
T=1)
Cards supported
3V and 5V
Program technology supported
Java cards
Interface speed
9600–115,200 BPS
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EMV level
level 1 certified
WHQL certification
PC/SC
Compatibility
compatible within a PKI environment
Insert/eject cycles
certified for up to 100,000 cycles
Memory
Memory module connector
two user-accessible SODIMM sockets
Memory module capacities
128MB, 256 MB, 512 MB, and 1024
MB
Memory type
266-MHz DDR SDRAM
Minimum memory
128 MB
Maximum memory
2 GB
Ports and Connectors
Serial
9-pin connector; 16550C16-byte buffer connector
Parallel
25-hole connector; unidirectional,
bidirectional, or ECP
Video
15-hole connector
Audio
microphone miniconnector,
stereo headphones/speakers
miniconnector
USB
two 4-pin USB 2.0–compliant
connectors
Dell™ D/Bay connector
4-pin USB 2.0-compliant connectors
and 4 power supply pins
Infrared sensor
sensor compatible with IrDA
Standard 1.1 (Fast IR) and IrDA
Standard 1.0 (Slow IR)
S-video TV-out
7-pin mini-DIN connector for Svideo, composite video, and S/PDIF
(TV/digital audio-adapter cable
supports composite video and
S/PDIF)
Mini PCI
Type IIIA Mini PCI card slot
Modem
RJ-11 port
Network adapter
RJ-45 port
IEEE 1394
4-pin serial connector
Communications
Modem:
Type
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v.92 56K MDC
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Specifications
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Controller
softmodem
Interface
internal AC'97 bus
Network adapter
10/100/1000 Ethernet LAN on
system board
Wireless
internal Mini PCI Wi-Fi wireless
support; Bluetooth™ (optional,
available at point of sale only)
Video
Video type
64-bit or 128-bit hardware
accelerated
Video controller
NVIDIA GeForce4 4200
Video memory
32 MB or 64 MB
Data bus
4X AGP
LCD interface
LVDS
TV support
NTSC or PAL in S-video and
composite modes
Audio
Audio type
Intel AC'97
Stereo conversion
20-bit (stereo digital-to-analog),
18-bit (stereo analog-to-digital)
Interfaces:
Internal
AC'97
External
microphone miniconnector,
stereo headphones/speakers
miniconnector
Speaker
two 4-ohm speakers
Internal speaker amplifier
2-W channel into 4 ohms
Volume controls
keyboard shortcuts or program
menus
Display
Type
WXGA or WUXGA
Dimensions:
Height
222.5 mm (8.76 inches)
Width
344.5 mm (13.56 inches)
Diagonal
391.2 mm (15.4 inches)
Maximum resolutions
1280 x 800 (WXGA)
1920 x 1200 (WUXGA)
Response time (typical)
35-ms fall (maximum)
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Refresh rate
60 Hz
Operating angle
0° (closed) to 180°
Viewing angles:
Horizontal
±65°
Vertical
±50°
Pixel pitch
0.2588 (WXGA)
0.1725 (WUXGA)
Power Consumption:
Panel with backlight (typical)
Controls
5.5 W
brightness can be controlled through
keyboard shortcuts
Keyboard
Number of keys
87 (U.S. and Canada); 88 (Europe);
91 (Japan)
Key travel
2.7 mm ± 0.3 mm (0.11 inch ±
0.016 inch)
Key spacing
19.05 mm ± 0.3 mm (0.75 inch ±
0.012 inch)
Layout
QWERTY/AZERTY/Kanji
Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
64.88-mm (2.55-inch) sensor-active
area
Height
48.88-mm (1.92-inch) rectangle
Track Stick
X/Y position resolution
(graphics table mode)
Size
250 count/sec @ 100 gf
protrudes 0.5 mm (0.02 inch) higher
than surrounding keycaps
Battery
Type
9-cell "smart" lithium ion (72 WHr)
Dimensions:
Depth
222.8 mm (8.77 inches)
Height
22.5 mm (0.89 inch)
Width
67 mm (2.64 inches)
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Weight
0.48 kg (1.06 lb)
Voltage
11.1 VDC
Charge time with computer off
approximately 1 hour to reach 80
percent charge
Operating time
approximately 3 to 4 hours; can be
significantly reduced under certain
power-intensive conditions
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
AC Adapter
Input voltage
100–240 VAC
Input current (maximum)
1.5 A
Input frequency
50–60 Hz
Output current
4.62 A
Output power
90 W
Rated output voltage
19.5 VDC
Dimensions:
Height
27.94 mm (1.1 inches)
Width
58.42 mm (2.3 inches)
Depth
133.85 mm (5.25 inches)
Weight (with cables)
0.4 kg (0.9 lb)
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Physical
Height
38.6 mm (1.52 inches)
Width
361.3 mm (14.22 inches)
Depth
276.2 mm (10.87 inches)
Weight:
With travel module and 72WHr battery
3.18 kg (7.0 lb)
With CD drive and 72-WHr
battery
3.36 kg (7.4 lb)
Environmental
Temperature range:
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Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90% (noncondensing)
Storage
5% to 95% (noncondensing)
Maximum vibration (using a
vibration spectrum that simulates
user environment):
Operating
0.66 GRMS
Storage
1.30 GRMS
Maximum shock (measured with
drive in head-parked position and a
2-ms half-sine pulse):
Operating
122 G
Storage
163 G
Altitude (maximum):
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000
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Appendix
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Appendix
Macrovision Product Notice
Ergonomic Computing Habits
Regulatory Notices
Warranty and Return Policy
Macrovision Product Notice
This product incorporates copyright protection technology that is protected by method claims of certain U.S.
patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use
this copyright protection technology must be authorized by Macrovision Corporation and is intended for home
and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse
engineering or disassembly is prohibited.
Ergonomic Computing Habits
CAUTION: Improper or prolonged keyboard use may result in
CAUTION: Viewing the display or external monitor screen for extended periods of time may
result in eye strain.
For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your
workstation:
Position your computer directly in front of you as you work.
Adjust the tilt of the computer's display, its contrast and/or brightness settings, and the lighting around
you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize
reflections and glare on the display.
When using an external monitor with your computer, set the monitor at a comfortable viewing distance
(usually 450 to 610 millimeters [18 to 24 inches] from your eyes). Make sure the monitor screen is at
level or slightly lower when you are sitting in front of the monitor.
Use a chair that provides good lower-back support.
Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the
keyboard, touch pad, track stick, or external mouse.
Always use the palm rest with the keyboard, touch pad, or track stick. Leave space to rest your hands
when using an external mouse.
Let your upper arms hang naturally at your sides.
Ensure that your feet are resting flat on the floor.
When sitting, make sure the weight of your legs is on your feet and not on the front of your chair seat.
Adjust your chair's height or use a footrest, if necessary, to maintain proper posture.
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Vary your work activities. Try to organize your work so that you do not have to type for extended
of time. When you stop typing, try to do things that use both hands.
For more information about ergonomic computing habits, see the BSR/HFES 100 standard, which can be
purchased on the Human Factors and Ergonomics Society (HFES) website at:
www.hfes.org/publications/HFES100.htm
References:
1. American National Standards Institute. ANSI/HFES 100: American National Standards for Human Factors
Engineering of Visual Display Terminal Workstations. Santa Monica, CA: Human Factors Society, Inc., 1988.
2. Human Factors and Ergonomics Society. BSR/HFES 100 Draft standard for trial use: Human Factors
Engineering of Computer Workstations. Santa Monica, CA: Human Factors and Ergonomics Society, 2002.
3. International Organization for Standardization (ISO). ISO 9241 Ergonomics requirements for office work
visual display terminals (VDTs). Geneva, Switzerland: International Organization for Standardization, 1992.
Regulatory Notices
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power
signal leads, that endangers the functioning of a radio navigation or other safety service or seriously
obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services
include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic
pager, and Personal Communication Services (PCS). These licensed services, along with unintentional
such as digital devices, including computers, contribute to the electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly
in the electronic environment. While this computer has been designed and determined to be compliant with
regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause interference with radio communications services, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the interference by one
more of the following measures:
Reorient the receiving antenna.
Relocate the computer with respect to the receiver.
Move the computer away from the receiver.
Plug the computer into a different outlet so that the computer and the receiver are on different branch
circuits.
If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for
additional suggestions.
Dell™ computers are designed, tested, and classified for their intended electromagnetic environment. These
electromagnetic environment classifications generally refer to the following harmonized definitions:
Class A is typically for business or industrial environments.
Class B is typically for residential environments.
Information Technology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O)
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devices, monitors, and so on, that are integrated into or connected to the computer should match the
electromagnetic environment classification of the computer.
A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell
device to reduce the possibility of interference with radio communications services. Using shielded
cables ensures that you maintain the appropriate EMC classification for the intended environment.
For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on
the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117.
Most Dell computers are classified for Class B environments. However, the inclusion of certain options can
change the rating of some configurations to Class A. To determine the electromagnetic classification for your
computer or device, see the following sections specific for each regulatory agency. Each section provides
country-specific EMC/EMI or product safety information.
FCC Notices (U.S. Only)
Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital
To determine which classification applies to your computer, examine all FCC registration labels located on the
bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If
one of the labels carries a Class A rating, your entire computer is considered to be a Class A digital device. If
labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo, (
), your
computer is considered to be a Class B digital device.
Once you have determined your computer's FCC classification, read the appropriate FCC notice. Note that
regulations provide that changes or modifications not expressly approved by Dell could void your authority
operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired
operation.
Class A
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can
radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction
may cause harmful interference with radio communications. Operation of this equipment in a residential area
likely to cause harmful interference, in which case you will be required to correct the interference at your own
expense.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer's instruction manual, may cause interference with
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
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Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/television technician for help.
FCC Identification Information
The following information is provided on the device or devices covered in this document in compliance with
regulations:
Model number: PP02X
Company name:
Dell Computer Corporation
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
Modem Regulatory Information
This equipment complies with Part 68 of the FCC Rules. On the bottom of your computer is a label that
among other information, the FCC registration number and ringer equivalence number (REN) for your
equipment. If requested, you must provide this information to the telephone company.
The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive
RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most
the sum of all the RENs on your telephone line should be less than five to ensure proper service from the
telephone company. To be certain of the number of devices that you may connect to a line, as determined by
the total RENs, contact your local telephone company.
The registration jack Universal Service Order Code (USOC) used by this equipment is RJ-11C. An FCC
telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected
to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant.
This equipment cannot be used on public coin-phone service provided by the telephone company. Connection
party line service is subject to state tariffs.
There are no user serviceable parts on the modem contained in your computer.
If your telephone equipment causes harm to the telephone network, the telephone company will notify you in
advance that service may be temporarily discontinued. If advance notice is not practical, the telephone
will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if
believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could
affect the operation of this equipment. If this happens, the telephone company will provide advance notice in
order for you to make necessary modifications to maintain uninterrupted service.
If you experience trouble with this telephone equipment, see "Getting Help" in your computer's
documentation or, for some computers, the section titled "Contacting Dell" in your computer's online guide to
find the appropriate telephone number for obtaining customer assistance. If the equipment is causing harm to
the telephone network, the telephone company may request that you disconnect the equipment until the
problem is resolved.
Fax Branding
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The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other
electronic device, including fax machines, to send any message unless such message clearly contains in a
margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and
it is sent, identification of the business, other entity, or individual sending the message, and the telephone
number of the sending machine or such business, other entity, or individual. The telephone number provided
may not be a 900 number or any other number for which charges exceed local or long-distance transmission
charges.
IC Notice (Canada Only)
Most Dell computers (and other Dell digital apparatus) are classified by the Industry Canada (IC) InterferenceCausing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification
A or B) applies to your computer (or other Dell digital apparatus), examine all registration labels located on
bottom, side, or the back panel of your computer (or other digital apparatus). A statement in the form of "IC
Class A ICES-003" or "IC Class B ICES-003" will be located on one of these labels. Note that Industry Canada
regulations provide that changes or modifications not expressly approved by Dell could void your authority to
operate this equipment.
Modem Regulatory Information
The IC label identifies certified equipment. This certification means that the equipment meets
telecommunications network protective, operational, and safety requirements as prescribed in the appropriate
Terminal Equipment Technical Requirements document(s). The IC label does not guarantee that the
will operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of
local telecommunications company. The equipment must also be installed using an acceptable method of
connection. The customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any
or alteration made by a user to this equipment, or equipment malfunctions, may give the telephone
communications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection, that the electrical ground connections of the power utility,
telephone lines, and internal metallic water-pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
NOTICE: Users should not attempt to make such connections themselves. Contact the appropriate
electric inspection authority, or electrician, as appropriate.
NOTE: The REN assigned to each terminal device provides an indication of the maximum number of terminals
allowed to be connected to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of the RENs of all the devices does not
exceed the number five.
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The REN for the internal modem as stated on the IC regulatory label located on the bottom of the computer is
0.6 B.
The following information is provided in compliance with IC regulations:
Dell Computer Corporation
One Dell Way
Round Rock, TX 78682 USA
512-338-4400
CE Notice (European Union)
Marking by the symbol
indicates compliance of this Dell computer to the EMC Directive and the Low
Directive of the European Union. Such marking is indicative that this Dell system meets the following technical
standards:
EN 55022 — "Information Technology Equipment — Radio Disturbance Characteristics — Limits and
Methods of Measurement."
EN 55024 — "Information Technology Equipment - Immunity Characteristics - Limits and Methods of
Measurement."
EN 61000-3-2 — "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 2: Limits for Harmonic
Current Emissions (Equipment Input Current Up to and Including 16 A Per Phase)."
EN 61000-3-3 — "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 3: Limitation of
Fluctuations and Flicker in Low-Voltage Supply Systems for Equipment With Rated Current Up to and
Including 16 A."
EN 60950 — "Safety of Information Technology Equipment."
NOTE: EN 55022 emissions requirements provide for two classifications:
Class A is for typical commercial areas.
Class B is for typical domestic areas.
This Dell device is classified for use in a typical Class B domestic environment.
A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is
on file at Dell Computer Corporation Products Europe BV, Limerick, Ireland.
CE Mark Notice
This equipment complies with the essential requirements of the European Union Directive 1999/5/EC.
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New Zealand Telecom Warnings
General
"The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that
item complies with minimum conditions for connection to its network. It indicates no endorsement of the
product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any
will work correctly in all respects with another item of Telepermitted equipment of a different make or model,
nor does it imply that any product is compatible with all of Telecom's network services."
"This equipment does not fully meet Telecom impedance requirements. Performance limitations may occur
used in conjunction with some parts of the network. Telecom will accept no responsibility should difficulties
in such circumstances."
"This equipment shall not be set up to make automatic calls to the Telecom `111' Emergence Service."
"If a charge for local calls is unacceptable, the `Dial' button should NOT be used for local calls. Only the 7of the local number should be dialed from your telephone. DO NOT dial the area code digit or the `0' prefix."
"This equipment may not provide for the effective hand-over of a call to another device connected to the same
line."
Important Notice
"Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone, not
dependent on local power, is available for emergency use."
"Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the
equipment (PC) associated with this device. The associated equipment shall be set to operate within the
following limits for compliance with Telecom's Specification:
1. There shall be no more than 10 call attempts to the same number within any 30-minute period for any
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single manual call initiation, and the equipment shall go on-hook for a period of not less than 30
between the end of one attempt and the beginning of the next attempt.
2. Where automatic calls are made to different numbers, the equipment shall go on-line for a period of not
less than 5 seconds between the end of one attempt and the beginning of the next attempt.
3. The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of
ringing."
"All persons using this device for recording telephone conversations shall comply with New Zealand law. This
requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the
Principles enumerated in the Privacy Act of 1993 shall be complied with in respect to the nature of the
information collected, the purpose for its collection, how it is used and what is disclosed to any other party."
ENERGY STAR® Compliance
Certain configurations of Dell computers comply with the requirements set forth by the Environmental
Agency (EPA) for energy-efficient computers. If the front panel of your computer bears the ENERGY STAR®
Emblem, your original configuration complies with these requirements and all ENERGY STAR® power
management features of the computer are enabled.
NOTE: Any Dell computer bearing the ENERGY STAR® Emblem is certified to comply with EPA ENERGY
requirements as configured when shipped by Dell. Any changes you make to this configuration (such as
installing additional expansion cards or drives) may increase the computer's power consumption beyond the
limits set by the EPA's ENERGY STAR® Computers program.
ENERGY STAR® Emblem
The EPA's ENERGY STAR® Computers program is a joint effort between the EPA and computer manufacturers
reduce air pollution by promoting energy-efficient computer products. The EPA estimates that use of ENERGY
STAR® computer products can save computer users up to two billion dollars annually in electricity costs. In
turn, this reduction in electricity usage can reduce emissions of carbon dioxide, the gas primarily responsible
the greenhouse effect, and sulfur dioxide and nitrogen oxides, the primary causes of acid rain.
You can also help reduce electricity usage and its side effects by turning off your computer when it is not in
for extended periods of time, particularly at night and on weekends.
Simplified Chinese Class A Warning Notice (China Only)
On Class A systems, the following warning will appear near the regulatory label:
Warning: This is a Class A product. In a domestic environment this product may cause radio
interference, in which case the user may be required to take adequate measures.
EN 55022 Compliance (Czech Republic Only)
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VCCI Notice (Japan Only)
Most Dell computers are classified by the Voluntary Control Council for Interference (VCCI) as Class B
information technology equipment (ITE). However, the inclusion of certain options can change the rating of
some configurations to Class A. ITE, including devices, expansion cards, printers, input/output (I/O) devices,
monitors, and so on, integrated into or connected to the computer should match the electromagnetic
environment classification (Class A or B) of the computer.
To determine which classification applies to your computer, examine the regulatory labels/markings (see
Class A ITE Regulatory Mark" and "VCCI Class B ITE Regulatory Mark") located on the bottom, side, or back
panel of your computer. Once you have determined your computer's VCCI classification, read the appropriate
VCCI notice.
Class A ITE
This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) for
information technology equipment. If this equipment is used in a domestic environment, radio disturbance
arise. When such trouble occurs, the user may be required to take corrective actions.
VCCI Class A ITE Regulatory Mark
If the regulatory label includes the following marking, your computer is a Class A product:
Class B ITE
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This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for
information technology equipment. If this equipment is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the equipment according to the instruction
manual.
VCCI Class B ITE Regulatory Mark
If the regulatory label includes the following marking, your computer is a Class B product:
MIC Notice (Republic of Korea Only)
To determine which classification (Class A or B) applies to your computer (or other Dell digital device),
the Republic of Korean Ministry of Information and Communications (MIC) registration labels located on your
computer (or other Dell digital device). The MIC label may be located separately from the other regulatory
marking applied to your product. Line two of the label identifies the emissions class for the product—"(A)" for
Class A products or "(B)" for Class B products.
NOTE: MIC emissions requirements provide for two classifications:
Class A devices are for business purposes.
Class B devices are for nonbusiness purposes.
Class A Device
Please note that this device has been approved for business purposes with regard to electromagnetic
interference. If you find that this device is not suitable for your use, you may exchange it for a nonbusiness-
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purpose device.
MIC Class A Regulatory Label
If the regulatory label includes the following marking, your computer is a Class A product:
Class B Device
Please note that this device has been approved for nonbusiness purposes and may be used in any
including residential areas.
MIC Class B Regulatory Label
If the regulatory label includes the following marking, your computer is a Class B product.
Polish Center for Testing and Certification Notice
The equipment should draw power from a socket with an attached protection circuit (a 3-prong socket). All
equipment that works together (computer, monitor, printer, and so on) should have the same power supply
source.
The phasing conductor of the room's electrical installation should have a reserve short-circuit protection
in the form of a fuse with a nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the power supply cable must be removed from the power supply
socket, which should be located near the equipment and easily accessible.
A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of
standards PN-93/T-42107 and PN-EN 55022.
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BSMI Notice (Taiwan Only)
If you find a
or
mark on the regulatory
label on the bottom, side, or back panel of your computer, the following section is applicable:
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NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in compliance with the
requirements of the official Mexican standards (NOM):
Exporter:
Dell Computer Corporation
One Dell Way
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Round Rock, TX 78682
Importer:
Dell Computer de México,
S.A. de C.V.
Paseo de la Reforma 2620 - 11°
Col. Lomas Altas
11950 México, D.F.
Ship to:
Dell Computer de México,
S.A. de C.V. al Cuidado de Kuehne
Nagel de México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
Model number:
PP02X
Supply voltage:
100–240 VAC
Frequency:
50–60 Hz
Current
1.5 A
Output voltage:
20 VDC
Output current:
3.5 A
Warranty and Return Policy
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are
new or equivalent to new in accordance with industry-standard practices. For information about the Dell
warranty for your computer, see the System Information Guide.
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Glossary
Terms in this Glossary are provided for informational purposes only and may or may not describe features
included with your particular computer.
AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter
power cable in to an electrical outlet.
ACPI — advanced configuration and power interface — A power management specification that enables
Microsoft® Windows® operating systems to put a computer in standby or hibernate mode to conserve the
amount of electrical power allocated to each device attached to the computer.
AGP — accelerated graphics port — A dedicated graphics port that allows system memory to be used for
related tasks. AGP delivers a smooth, true-color video image because of the faster interface between the
circuitry and the computer memory.
antivirus software — A program designed to identify, quarantine, and/or delete viruses from your computer.
APR — advanced port replicator — A docking device that allows you to conveniently use a monitor, keyboard,
mouse, and other devices with your portable computer.
ASF — alert standards format — A standard to define a mechanism for reporting hardware and software alerts
to a management console. ASF is designed to be platform- and operating system-independent.
backup — A copy of a program or data file on a floppy disk, CD, or hard drive. As a precaution, back up the
data files from your hard drive regularly.
battery — An internal power source used to operate portable computers when not connected to an AC
and an electrical outlet.
battery life span — The length of time (years) during which a portable computer battery is able to be
and recharged.
battery operating time — The length of time (minutes or hours) that a portable computer battery holds a
charge while powering the computer.
BIOS — basic input/output system — A program (or utility) that serves as an interface between the computer
hardware and the operating system. Unless you understand what effect the settings have on the computer,
not change the settings for this program. Also referred to as the system setup program.
bit — The smallest unit of data interpreted by your computer.
Bluetooth™ — A wireless technology standard for short-range (9 m [29 feet]) networking devices that allows
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for enabled devices to automatically recognize each other.
boot sequence — Specifies the order of the devices from which the computer attempts to boot.
bootable CD — A CD that you can use to start your computer. In case your hard drive is damaged or your
computer has a virus, ensure that you always have a bootable CD or floppy disk available. Your Drivers and
Utilities or Resource CD is a bootable CD.
bootable disk — A disk that you can use to start your computer. In case your hard drive is damaged or your
computer has a virus, ensure that you always have a bootable CD or floppy disk available.
bps — bits per second — The standard unit for measuring data transmission speed.
BTU — British thermal unit — A measurement of heat output.
bus — A communication pathway between the components in your computer.
bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information.
byte — The basic data unit used by your computer. A byte is usually equal to 8 bits.
C — Celsius — A temperature measurement system where 0° is the freezing point and 100° is the boiling
of water.
cache — A special high-speed storage mechanism which can be either a reserved section of main memory or
independent high-speed storage device. The cache enhances the efficiency of many microprocessor
L1 cache — Primary cache stored inside the microprocessor.
L2 cache — Secondary cache which can either be external to the microprocessor or incorporated into
microprocessor architecture.
carnet — An international customs document that facilitates temporary imports into foreign countries. Also
known as a merchandise passport.
CD — compact disc — An optical form of storage media, typically used for audio and software programs.
CD drive — A drive that uses optical technology to read data from CDs.
CD player — The software used to play music CDs. The CD player displays a window with buttons that you
to play a CD.
CD-R — CD recordable — A recordable version of a CD. Data can be recorded only once onto a CD-R. Once
recorded, the data cannot be erased or written over.
CD-RW — CD rewritable — A rewritable version of a CD. Data can be written to a CD-RW disc, and then
and written over (rewritten).
CD-RW drive — A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs)
discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once.
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CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and
to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times,
you can write to CD-R discs only once.
clock speed — The speed, given in MHz, that indicates how fast computer components that are connected to
the system bus operate.
COA — Certificate of Authenticity — The Windows alpha-numeric code located on a sticker on your computer.
You may need the COA to complete the operating system setup or reinstallation. Also referred to as the
Key or Product ID.
Control Panel — A Windows utility that allows you to modify operating system and hardware settings, such
display settings.
controller — A chip that controls the transfer of data between the microprocessor and memory or between
microprocessor and devices.
CRIMM — continuity rambus in-line memory module — A special module that has no memory chips and is
to fill unused RIMM slots.
cursor — The marker on a display or screen that shows where the next keyboard, touch pad, or mouse action
will occur. It often is a blinking solid line, an underline character, or a small arrow.
DDR SDRAM — double-data-rate SDRAM — A type of SDRAM that doubles the data burst cycle, improving
system performance.
device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your
device driver — See driver.
DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it
typically used to connect PS/2 keyboard or mouse cable connectors.
disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up
that retrieve data from disk storage. Computers that use disk striping generally allow the user to select the
unit size or stripe width.
DMA — direct memory access — A channel that allows certain types of data transfer between RAM and a
to bypass the microprocessor.
docking device — See APR.
DMTF — Distributed Management Task Force — A consortium of hardware and software companies who
management standards for distributed desktop, network, enterprise, and Internet environments.
domain — A group of computers, programs, and devices on a network that are administered as a unit with
common rules and procedures for use by a specific group of users. A user logs on to the domain to gain
to the resources.
DRAM — dynamic random-access memory — Memory that stores information in integrated circuits containing
capacitors.
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driver — Software that allows the operating system to control a device such as a printer. Many devices do not
work properly if the correct driver is not installed in the computer.
DSL — Digital Subscriber Line — A technology that provides a constant, high-speed Internet connection
an analog telephone line.
dual display mode — A display setting that allows you to use a second monitor as an extension of your
display. Also referred to as extended display mode.
DVD — digital versatile disc — A disc usually used to store movies. DVDs are double-sided, whereas CDs are
single-sided. DVD drives read most CD media as well.
DVD drive — A drive that uses optical technology to read data from DVDs and CDs.
DVD player — The software used to watch DVD movies. The DVD player displays a window with buttons that
you use to watch a movie.
DVD+RW — DVD rewritable — A rewritable version of a DVD. Data can be written to a DVD+RW disc, and
erased and written over (rewritten). (DVD+RW technology is different from DVD-RW technology.)
DVD+RW drive — A drive that can read DVDs and most CD media and write to DVD+RW (rewritable DVDs)
discs.
DVI — digital video interface — A standard for digital transmission between a computer and a digital video
display; the DVI adapter works through the computer's integrated graphics.
ECC — error checking and correction — A type of memory that includes special circuitry for testing the
of data as it passes in and out of memory.
ECP — extended capabilities port — A parallel connector design that provides improved bidirectional data
transmission. Similar to EPP, ECP uses direct memory access to transfer data and often improves
EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard drives
CD drives.
EMI — electromagnetic interference — Electrical interference caused by electromagnetic radiation.
ENERGY STAR® — Environmental Protection Agency requirements that decrease the overall consumption of
electricity.
EPP — enhanced parallel port — A parallel connector design that provides bidirectional data transmission.
ESD — electrostatic discharge — A rapid discharge of static electricity. ESD can damage integrated circuits
found in computer and communications equipment.
expansion card — A circuit board that installs in an expansion slot on the system board in some computers,
expanding the capabilities of the computer. Examples include video, modem, and sound cards.
expansion slot — A connector on the system board (in some computers) where you insert an expansion
connecting it to the system bus.
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Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express
Service Code when contacting Dell for assistance. Express Service Code service may not be available in
countries.
extended display mode — A display setting that allows you to use a second monitor as an extension of your
display. Also referred to as dual display mode.
extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed.
NOTE: If your computer has two PC Card connectors, always install extended PC Cards in the top
connector.
NOTICE: Always remove an extended PC Card before packing the computer or traveling. If something
strikes the exposed end of the PC Card, the system board may be damaged.
Fahrenheit — A temperature measurement system where 32° is the freezing point and 212° is the boiling
of water.
FCC — Federal Communications Commission — A U.S. agency responsible for enforcing communicationsregulations that state how much radiation computers and other electronic equipment can emit.
floppy drive — A disk drive that can read and write to floppy disks.
folder — A term used to describe space on a disk or drive where files are organized and grouped. Files in a
folder can be viewed and ordered in various ways, such as alphabetically, by date, and by size.
format — The process that prepares a drive or disk for file storage. When a drive or disk is formatted, the
existing information on it is lost.
FSB — front side bus — The data path and physical interface between the microprocessor and RAM.
FTP — file transfer protocol — A standard Internet protocol used to exchange files between computers
connected to the Internet.
G — gravity — A measurement of weight and force.
GB — gigabyte — A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to
refer to hard drive storage, the term is often rounded to 1,000,000,000 bytes.
GHz — gigahertz — A measurement of frequency that equals one thousand million Hz, or one thousand MHz.
The speeds for computer microprocessors, buses, and interfaces are often measured in GHz.
graphics mode — A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors.
Graphics modes can display an unlimited variety of shapes and fonts.
GUI — graphical user interface — Software that interacts with the user by means of menus, windows, and
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icons. Most programs that operate on the Windows operating systems are GUIs.
hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often
used interchangeably.
heat sink — A metal plate on some microprocessors that helps dissipate heat.
help file — A file that contains descriptive or instructional information about a product. Some help files are
associated with a particular program, such as Help in Microsoft Word. Other help files function as stand-alone
reference sources. Help files typically have a filename extension of .hlp or .chm.
hibernate mode — A power management mode that saves everything in memory to a reserved space on the
hard drive and then turns off the computer. When you restart the computer, the memory information that
saved to the hard drive is automatically restored.
HTML — hypertext markup language — A set of codes inserted into an Internet web page intended for display
on an Internet browser.
HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the
Internet.
Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic
devices are often measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz).
IC — Industry Canada — The Canadian regulatory body responsible for regulating emissions from electronic
equipment, much as the FCC does in the United States.
IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny electronic
components are fabricated for use in computer, audio, and video equipment.
IDE — integrated device electronics — An interface for mass storage devices in which the controller is
integrated into the hard drive or CD drive.
IEEE 1394 — Institute of Electrical and Electronics Engineers, Inc. — A high-performance serial bus used to
connect IEEE 1394-compatible devices, such as digital cameras and DVD players, to the computer.
infrared sensor — A port that allows you to transfer data between the computer and infrared-compatible
devices without using a cable connection.
integrated — Usually refers to components that are physically located on the computer's system board. Also
referred to as built-in.
I/O — input/output — An operation or device that enters and extracts data from your computer. Keyboards
printers are I/O devices.
I/O address — An address in RAM that is associated with a specific device (such as a serial connector,
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connector, or expansion slot) and allows the microprocessor to communicate with that device.
IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can
communicate with the microprocessor. Each device connection must be assigned an IRQ. Although two
can share the same IRQ assignment, you cannot operate both devices simultaneously.
ISP — Internet service provider — A company that allows you to access its host server to connect directly to
Internet, send and receive e-mail, and access websites. The ISP typically provides you with a software
user name, and access phone numbers for a fee.
Kb — kilobit — A unit of data that equals 1024 bits. A measurement of the capacity of memory integrated
circuits.
KB — kilobyte — A unit of data that equals 1024 bytes but is often referred to as 1000 bytes.
keyboard shortcut — A command requiring you to press multiple keys at the same time. Also referred to as
key combination.
kHz — kilohertz — A measurement of frequency that equals 1000 Hz.
LAN — local area network — A computer network covering a small area. A LAN usually is confined to a
or a few nearby buildings. A LAN can be connected to another LAN over any distance through telephone
and radio waves to form a wide area network (WAN).
LCD — liquid crystal display — The technology used by portable computer and flat-panel displays.
LED — light-emitting diode — An electronic component that emits light to indicate the status of the computer.
local bus — A data bus that provides a fast throughput for devices to the microprocessor.
LPT — line print terminal — The designation for a parallel connection to a printer or other parallel device.
Mb — megabit — A measurement of memory chip capacity that equals 1024 Kb.
Mbps — megabits per second — One million bits per second. This measurement is typically used for
transmission speeds for networks and modems.
MB — megabyte — A measurement of data storage that equals 1,048,576 bytes. 1 MB equals 1024 KB. When
used to refer to hard drive storage, the term is often rounded to 1,000,000 bytes.
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MB/sec — megabytes per second — One million bytes per second. This measurement is typically used for
transfer ratings.
memory — A temporary data storage area inside your computer. Because the data in memory is not
permanent, it is recommended that you frequently save your files while you are working on them, and
save your files before you shut down the computer. Your computer can contain several different forms of
memory, such as RAM, ROM, and video memory. Frequently, the word memory is used as a synonym for
memory address — A specific location where data is temporarily stored in RAM.
memory mapping — The process by which the computer assigns memory addresses to physical locations at
start-up. Devices and software can then identify information that the microprocessor can access.
memory module — A small circuit board containing memory chips, which connects to the system board.
MHz — megahertz — A measure of frequency that equals 1 million cycles per second. The speeds for
microprocessors, buses, and interfaces are often measured in MHz.
microprocessor — A computer chip that interprets and executes program instructions. Sometimes the
microprocessor is referred to as the processor or the CPU (central processing unit).
modem — A device that allows your computer to communicate with other computers over analog telephone
lines. Three types of modems include: external, PC Card, and internal. You typically use your modem to
to the Internet and exchange e-mail.
module bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™
module.
monitor — The high-resolution TV-like device that displays computer output.
mouse — A pointing device that controls the movement of the cursor on your screen. Typically you roll the
mouse over a hard, flat surface to move the pointer or cursor on your screen.
ms — millisecond — A measure of time that equals one thousandth of a second. Access times of storage
are often measured in ms.
network adapter — A chip that provides network capabilities. A computer may include a network adapter on
its system board, or it may contain a PC Card with an adapter on it. A network adapter is also referred to as
NIC (network interface controller).
NIC — See network adapter.
notification area — The section of the Windows taskbar that contains icons for providing quick access to
programs and computer functions, such as the clock, volume control, and print status. Also referred to as
system tray.
ns — nanosecond — A measure of time that equals one billionth of a second.
NVRAM — nonvolatile random access memory — A type of memory that stores data when the computer is
turned off or loses its external power source. NVRAM is used for maintaining computer configuration
such as date, time, and other system setup options that you can set.
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Optical Drive — A drive that uses optical technology to read or write data from CDs, DVDs, or DVD+RWs.
Example of optical drives include CD drives, DVD drives, CD-RW drives, and CD-RW/DVD combo drives.
parallel connector — An I/O port often used to connect a parallel printer to your computer. Also referred to
an LPT port.
partition — A physical storage area on a hard drive that is assigned to one or more logical storage areas
as logical drives. Each partition can contain multiple logical drives.
PC Card — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are
types of PC Cards.
PCI — peripheral component interconnect — PCI is a local bus that supports 32-and 64-bit data paths,
providing a high-speed data path between the microprocessor and devices such as video, drives, and
PCMCIA — Personal Computer Memory Card International Association — The organization that establishes
standards for PC Cards.
PIN — personal identification number — A sequence of numerals and/or letters used to restrict unauthorized
access to computer networks and other secure systems.
PIO — programmed input/output — A method of transferring data between two devices through the
microprocessor as part of the data path.
pixel — A single point on a display screen. Pixels are arranged in rows and columns to create an image. A
resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and
down.
Plug-and-Play — The ability of the computer to automatically configure devices. Plug and Play provides
automatic installation, configuration, and compatibility with existing hardware if the BIOS, operating
and all devices are Plug and Play compliant.
POST — power-on self-test — Diagnostics programs, loaded automatically by the BIOS, that perform basic
on the major computer components, such as memory, hard drives, and video. If no problems are detected
during POST, the computer continues the start-up.
program — Any software that processes data for you, including spreadsheet, word processor, database, and
game packages. Programs require an operating system to run.
PS/2 — personal system/2 — A type of connector for attaching a PS/2-compatible keyboard, mouse, or
PXE — pre-boot execution environment — A WfM (Wired for Management) standard that allows networked
computers that do not have an operating system to be configured and started remotely.
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RAID — redundant array of independent disks — A system of two or more drives working together for
performance and fault tolerance. RAID drives are typically used on servers and high-end PCs.
The three most common RAID levels are 0, 3, and 5:
Level 0: Provides data striping but no redundancy. Level 0 improves performance but does not
provide fault tolerance.
Level 3: Same as Level 0, but also reserves one dedicated drive for error correction data,
good performance and some level of fault tolerance.
Level 5: Provides data striping at the byte level and also stripe error correction information,
resulting in excellent performance and good fault tolerance.
RAM — random-access memory — The primary temporary storage area for program instructions and data.
information stored in RAM is lost when you shut down your computer.
readme file — A text file included with a software package or hardware product. Typically, readme files
installation information and describe new product enhancements or corrections that have not yet been
documented.
read-Only — Data and/or files you can view but cannot edit or delete. A file can have read-only status if:
It resides on a physically write-protected floppy disk, CD, or DVD.
It is located on a network in a directory and the system administrator has assigned rights only to
specific individuals.
refresh rate — The frequency, measured in Hz, at which your screen's horizontal lines are recharged
(sometimes also referred to as its vertical frequency). The higher the refresh rate, the less video flicker can
seen by the human eye.
resolution — The sharpness and clarity of an image produced by a printer or displayed on a monitor. The
higher the resolution, the sharper the image.
RFI — radio frequency interference — Interference that is generated at typical radio frequencies, in the range
10 kHz to 100,000 MHz. Radio frequencies are at the lower end of the electromagnetic frequency spectrum
are more likely to have interference than the higher frequency radiations, such as infrared and light.
ROM — read-only memory — Memory that stores data and programs that cannot be deleted or written to by
computer. ROM, unlike RAM, retains its contents after you shut down your computer. Some programs
to the operation of your computer reside in ROM.
RPM — revolutions per minute — The number of rotations that occur per minute. Hard drive speed is often
measured in rpm.
RTC — real time clock — Battery-powered clock on the system board that keeps the date and time after you
shut down the computer.
RTCRST — real-time clock reset — A jumper on the system board of some computers that can often be used
troubleshooting problems.
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ScanDisk — A Microsoft utility that checks files, folders, and the hard disk's surface for errors. ScanDisk often
runs when you restart the computer after it has stopped responding.
SDRAM — synchronous dynamic random-access memory — A type of DRAM that is synchronized with the
optimal clock speed of the microprocessor.
serial connector — An I/O port often used to connect devices such as a handheld digital device or digital
camera to your computer.
service tag — A bar code label on your computer that identifies your computer when you access Dell Support
at support.dell.com or when you call Dell for customer service or technical support.
setup program — A program that is used to install and configure hardware and software. The setup.exe or
install.exe program comes with most Windows software packages. Setup program differs from system setup
program.
shortcut — An icon that provides quick access to frequently used programs, files, folders, and drives. When
place a shortcut on your Windows desktop and double-click the icon, you can open its corresponding folder
file without having to find it first. Shortcut icons do not change the location of files. If you delete a shortcut,
original file is not affected. Also, you can rename a shortcut icon.
shutdown — The process of closing windows and exiting programs, exiting the operating system, and turning
off your computer. You can lose data if you turn off your computer before completing a shutdown.
smart card — A card that is embedded with a microprocessor and a memory chip. Smart cards can be used
authenticate a user on computers equipped for smart cards.
software — Anything that can be stored electronically, such as computer files or programs.
S/PDIF — Sony/Philips Digital Interface — An audio transfer file format that allows the transfer of audio from
one file to another without converting it to and from an analog format, which could degrade the quality of
file.
standby mode — A power management mode that shuts down all unnecessary computer operations to save
energy.
surge protectors — Prevent voltage spikes, such as those that may occur during an electrical storm, from
entering the computer through the electrical outlet. Surge protectors do not protect against lightning strikes
against brownouts, which occur when the voltage drops more than 20 percent below the normal AC-line
level.
Network connections cannot be protected by surge protectors. Always disconnect the network cable from
network connector during electrical storms.
SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA
resolutions are 800 x 600 and 1024 x 768.
The number of colors and resolution that a program displays depends on the capabilities of the monitor, the
video controller and its drivers, and the amount of video memory installed in the computer.
S-video TV-out — A connector used to attach a TV or digital audio device to the computer.
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SXGA — super-extended graphics array — A video standard for video cards and controllers that supports
resolutions up to 1280 x 1024.
SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that
resolutions up to 1400 x 1050.
system board — The main circuit board in your computer. Also known as the motherboard.
system setup program — A utility that serves as an interface between the computer hardware and the
operating system. System setup allows you to configure user-selectable options in the BIOS, such as date
time or system password. Unless you understand what effect the settings have on the computer, do not
the settings for this program.
system tray — See notification area.
TAPI — telephony application programming interface — Enables Windows programs to operate with a wide
variety of telephony devices, including voice, data, fax, and video.
text editor — A program used to create and edit files that contain only text; for example, Windows Notepad
uses a text editor. Text editors do not usually provide word wrap or formatting functionality (the option to
underline, change fonts, and so on).
travel module — A plastic device designed to fit inside the module bay of a portable computer to reduce the
weight of the computer.
UPS — uninterruptible power supply — A backup power source used when the electrical power fails or drops
an unacceptable voltage level. A UPS keeps a computer running for a limited amount of time when there is
electrical power. UPS systems typically provide surge suppression and may also provide voltage regulation.
Small UPS systems provide battery power for a few minutes to enable you to shut down your computer.
USB — universal serial bus — A hardware interface for a low-speed device such as a USB-compatible
mouse, joystick, scanner, set of speakers, printer, broadband devices (DSL and cable modems), imaging
devices, or storage devices. Devices are plugged directly in to a 4-pin socket on your computer or in to a
port hub that plugs in to your computer. USB devices can be connected and disconnected while the
turned on, and they can also be daisy-chained together.
UTP — unshielded twisted pair — Describes a type of cable used in most telephone networks and some
computer networks. Pairs of unshielded wires are twisted to protect against electromagnetic interference,
than relying on a metal sheath around each pair of wires to protect against interference.
UXGA — ultra extended graphics array — A video standard for video cards and controllers that supports
resolutions up to 1600 x 1200.
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video controller — The circuitry on a video card or on the system board (in computers with an integrated
controller) that provides the video capabilities—in combination with the monitor—for your computer.
video memory — Memory that consists of memory chips dedicated to video functions. Video memory is
faster than system memory. The amount of video memory installed primarily influences the number of
that a program can display.
video mode — A mode that describes how text and graphics are displayed on a monitor. Graphics-based
software, such as Windows operating systems, displays in video modes that can be defined as x horizontal
by y vertical pixels by z colors. Character-based software, such as text editors, displays in video modes that
be defined as x columns by y rows of characters.
video resolution — See resolution.
virus — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus
program moves from one computer to another through an infected disk, software downloaded from the
or e-mail attachments. When an infected program starts, its embedded virus also starts.
A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk
left in the drive when the computer is shut down and then turned on, the computer is infected when it reads
boot sectors of the floppy disk expecting to find the operating system. If the computer is infected, the boot
may replicate itself onto all the floppy disks that are read or written in that computer until the virus is
eradicated.
V — volt — The measurement of electric potential or electromotive force. One V appears across a resistance of
ohm when a current of 1 ampere flows through that resistance.
W — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt.
WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For
example, a 66-WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours.
wallpaper — The background pattern or picture on the Windows desktop. Change your wallpaper through the
Windows Control Panel. You can also scan in your favorite picture and make it wallpaper.
write-protected — Files or media that cannot be changed. Use write-protection when you want to protect
from being changed or destroyed. To write-protect a 3.5-inch floppy disk, slide its write-protect tab to the
position.
XGA — extended graphics array — A video standard for video cards and controllers that supports resolutions
to 1024 x 768.
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ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or
removed with no stress applied to either the chip or its socket.
Zip — A popular data compression format. Files that have been compressed with the Zip format are called Zip
files and usually have a filename extension of .zip. A special kind of zipped file is a self-extracting file, which
a filename extension of .exe. You can unzip a self-extracting file by double-clicking it.
Zip drive — A high-capacity floppy drive developed by Iomega Corporation that uses 3.5-inch removable
called Zip disks. Zip disks are slightly larger than regular floppy disks, about twice as thick, and hold up to
MB of data.
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