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User guide PP02X part 2 HTML Version

User guide PP02X part 2

For example, type the following command line and press :

asset /o ABC Company

3. When the computer prompts you to verify the owner tag, type y.

The computer displays the new owner tag.

Deleting an Owner Tag

1. Boot the computer using the bootable floppy disk you created in "Assigning an Asset Tag."

2. Type asset /o /d and press .

3. When the computer prompts you to delete the owner tag, type y.

Asset Tag Options

To use one of the asset tag options (see the following table):

1. Boot the computer using the bootable floppy disk you created in "Assigning an Asset Tag."

2. Type asset and a space followed by the option, and then press .

NOTE: For security, you cannot set, change, or delete the owner tag if the primary or administrator

passwords are set.

Asset Tag Option Description

/d Deletes the asset tag

/o owner tag Specifies a new owner tag

/o /d Deletes the owner tag

/? Displays the Asset Tag utility help

screen

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Solving Problems

Power Problems

Fill out the Diagnostics Checklist as you complete these checks.

Power Problems

Error Messages

Video and Display Problems

Sound and Speaker Problems

Printer Problems

Modem and Internet Connection

Touch Pad or Mouse Problems

External Keyboard Problems

Unexpected Characters

Drive Problems

PC Card Problems

Smart Card Problems

Network Problems

General Program Problems

If Your Dell™ Computer Gets Wet

If You Drop or Damage Your

Resolving Other Technical Problems

Check the power light — When the power light is lit or blinking, the computer has power. If the

power light is blinking, the computer is in standby mode—press the power button to exit

mode. If the light is off, press the power button to turn on the computer.

Charge the battery — The battery charge may be depleted.

1. Reinstall the battery.

2. Use the AC adapter to connect the computer to an electrical outlet.

3. Turn on the computer.

Check the battery status light — If the battery status light flashes orange or is a steady

the battery charge is low or depleted. Connect the computer to an electrical outlet.

If the battery status light flashes green and orange, the battery is too hot to charge. Shut down

the computer, disconnect the computer from the electrical outlet, and then let the battery and

computer cool to room temperature.

If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell.

Check the battery temperature — If the battery temperature is below 0° C (32° F), the

computer will not start up.

Test the electrical outlet — Ensure that the electrical outlet is working by testing it with

device, such as a lamp.

Check the AC adapter — Check the AC adapter cable connections. If the AC adapter has a light,

ensure that the light is on.

Connect the computer directly to an electrical outlet — Bypass power protection devices,

power strips, and the extension cable to verify that the computer turns on.

Eliminate possible interference — Turn off nearby fans, fluorescent lights, halogen lamps, or

other appliances.

Adjust the power properties — See "Power Management."

Reseat the memory modules — If the computer power light turns on but the display remains

blank, reseat the memory modules.

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Ensuring Sufficient Power for Your Computer

Your computer is designed to use the 90-W AC adapter; for optimum system performance, you should always

use this adapter.

The 65-W AC adapters used in other Dell™ portable computers can be used with your computer, but they will

decrease system performance. Using less-powerful AC adapters, including the 65-W AC adapter, will cause

to receive a WARNING message.

Docking Power Considerations

Due to the extra power consumption when a computer is docked to the Dell D/Dock, normal computer

is not possible on battery power alone. Ensure that the 90-W AC adapter is connected to your computer when

the computer is docked to the Dell D/Dock.

Docking While the Computer Is Running

If a computer is connected to the Dell D/Dock or Dell D/Port while the computer is running, presence of the

docking device is ignored until the AC adapter is connected to the computer.

AC Power Loss While the Computer Is Docked

If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer immediately goes

into low-performance mode.

Error Messages

If the message is not listed, see the documentation for the operating system or the program that was running

the time the message appeared.

Auxiliary device failure — The touch pad, track stick, or external mouse may be faulty. For an

external mouse, check the cable connection. Enable the Pointing Device option in the system

setup program. If the problem persists, contact Dell.

Bad command or file name — Ensure that you have spelled the command correctly, put

in the proper place, and used the correct pathname.

Cache disabled due to failure — The primary cache internal to the microprocessor has failed.

Contact Dell.

CD drive controller failure — The CD drive does not respond to commands from the computer.

See "Drive Problems."

Data error — The hard drive cannot read the data. See "Drive Problems."

Decreasing available memory — One or more memory modules may be faulty or improperly

seated. Reseat the memory modules and, if necessary, replace them. See "Adding Memory."

Disk C: failed initialization — The hard drive failed initialization. Run the Hard-Disk Drive tests

as described in "Using the Dell Diagnostics."

Drive not ready — The operation requires a hard drive in the bay before it can continue. Install

hard drive in the hard drive bay.

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Error reading PCMCIA card — The computer cannot identify the PC Card. Reinsert the card or

try another PC Card.

Extended memory size has changed — The amount of memory recorded in NVRAM does not

match the memory installed in the computer. Restart the computer. If the error appears again,

contact Dell.

Gate A20 failure — A memory module may be loose. Reinstall the memory modules and, if

necessary, replace them.

General failure — The operating system is unable to carry out the command. The message is

usually followed by specific information—for example, Printer out of paper. Take the

appropriate action.

Hard-disk drive configuration error — The computer cannot identify the drive type. Shut

the computer, remove the hard drive, and boot the computer from a CD. Then shut down the

computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk Drive tests as

described in "Using the Dell Diagnostics."

Hard-disk drive controller failure 0 — The hard drive does not respond to commands from

computer. Shut down the computer, remove the hard drive, and boot the computer from a CD.

Then shut down the computer, reinstall the hard drive, and restart the computer. If the

persists, try another drive. Run the Hard-Disk Drive tests as described in "Using the Dell

Diagnostics."

Hard-disk drive failure — The hard drive does not respond to commands from the computer.

Shut down the computer, remove the hard drive, and boot the computer from a CD. Then shut

down the computer, reinstall the hard drive, and restart the computer. If the problem persists,

another drive. Run the Hard-Disk Drive tests as described in "Using the Dell Diagnostics."

Hard-disk drive read failure — The hard drive may be defective. Shut down the computer,

remove the hard drive, and boot the computer from a CD. Then shut down the computer,

the hard drive, and restart the computer. If the problem persists, try another drive. Run the

Disk Drive tests as described in "Using the Dell Diagnostics."

Insert bootable media — The operating system is trying to boot to a nonbootable CD. Insert a

CD.

Invalid configuration information-please run System Setup Program — The system

configuration information does not match the hardware configuration. The message is most

to occur after a memory module is installed. Correct the appropriate options in the system

program. See "Using the System Setup Program."

Keyboard clock line failure — For external keyboards, check the cable connection. Run the

Keyboard Controller test as described in "Using the Dell Diagnostics."

Keyboard controller failure — For external keyboards, check the cable connection. Restart the

computer, and avoid touching the keyboard or the mouse during the boot routine. Run the

Keyboard Controller test as described in "Using the Dell Diagnostics."

Keyboard data line failure — For external keyboards, check the cable connection. Run the

Keyboard Controller test as described in "Using the Dell Diagnostics."

Keyboard stuck key failure — For external keyboards or keypads, check the cable connection.

Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run

Stuck Key test as described in "Using the Dell Diagnostics."

Memory address line failure at address, read value expecting value — A memory module

may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace

them.

Memory allocation error — The software you are attempting to run is conflicting with the

operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and

then restart it. Try to run the program again. If the error message still appears, see the

documentation.

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Memory data line failure at address, read value expecting value — A memory module may

be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.

Memory double word logic failure at address, read value expecting value — A memory

module may be faulty or improperly seated. Reinstall the memory modules and, if necessary,

replace them.

Memory odd/even logic failure at address, read value expecting value — A memory

may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace

them.

Memory write/read failure at address, read value expecting value — A memory module

may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace

them.

No boot device available — The computer cannot find the hard drive. If the hard drive is your

boot device, ensure that the drive is installed, properly seated, and partitioned as a boot

No boot sector on hard drive — The operating system may be corrupted. Contact Dell.

No timer tick interrupt — A chip on the system board may be malfunctioning. Run the System

Set tests as described in "Using the Dell Diagnostics."

Operating system not found — Contact Dell.

Optional ROM bad checksum — The optional ROM apparently failed. Contact Dell.

A required .DLL file was not found — The program that you are trying to open is missing an

essential file. Remove and then reinstall the program.

Microsoft® Windows® XP

1. Click the Start button and click Control Panel.

2. Click Add or Remove Programs.

3. Select the program you want to remove.

4. Click Remove or Change/Remove and follow the prompts on the screen.

5. See the program documentation for installation instructions.

Windows 2000

1. Click the Start button, point to Settings, and then click Control Panel.

2. Double-click the Add/Remove Programs icon.

3. Select the program that you want to remove.

4. Click Change or Remove Programs.

5. See the program documentation for installation instructions.

Sector not found — The operating system cannot locate a sector on the hard drive. You may

have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking

to check the file structure on the hard drive. See Windows Help for instructions. If a large

of sectors are defective, back up the data (if possible), and then reformat the hard drive.

Seek error — The operating system cannot find a specific track on the hard drive.

Shutdown failure — A chip on the system board may be malfunctioning. Run the System Set

tests as described in "Using the Dell Diagnostics."

Time-of-day clock lost power — System configuration settings are corrupted. Connect your

computer to an electrical outlet to charge the battery. If the problem persists, try to restore the

data by entering the system setup program. Then immediately exit the program. See "Using

System Setup Program." If the message reappears, contact Dell.

Time-of-day clock stopped — The reserve battery that supports the system configuration

settings may require recharging. Connect your computer to an electrical outlet to charge the

battery. If the problem persists, contact Dell.

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Video and Display Problems

Fill out the Diagnostics Checklist as you complete these checks.

If the display is blank

If the display is difficult to read

Time-of-day not set-please run the System Setup program — The time or date stored in

system setup program does not match the system clock. Correct the settings for the Date and

Time options. See "Using the System Setup Program."

Timer chip counter 2 failed — A chip on the system board may be malfunctioning. Run the

System Set tests as described in "Using the Dell Diagnostics."

Unexpected interrupt in protected mode — The keyboard controller may be malfunctioning,

a memory module may be loose. Run the System Memory tests and the Keyboard Controller

as described in "Using the Dell Diagnostics."

x:\ is not accessible. The device is not ready — Insert a disk into the drive and try again.

Warning: Battery is critically low — The battery is running out of charge. Replace the battery,

or connect the computer to an electrical outlet. Otherwise, activate hibernate mode or shut

the computer.

NOTE: If you are using a program that requires a higher resolution than your computer supports, it is

recommended that you attach an external monitor to your computer.

Check the battery — If you are using a battery to power your computer, the battery charge

be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the

computer.

Test the electrical outlet — Ensure that the electrical outlet is working by testing it with

device, such as a lamp.

Check the AC adapter — Check the AC adapter cable connections. If the AC adapter has a light,

ensure that the light is on.

Connect the computer directly to an electrical outlet — Bypass power protection devices,

power strips, and the extension cable to verify that the computer turns on.

Adjust the power properties — Search for the keyword standby in Windows Help or the

Windows Help and Support Center.

Switch the video image — If your computer is attached to an external monitor, press

to switch the video image to the display.

Adjust the brightness — See "Adjusting Brightness" for instructions on adjusting the

Move the subwoofer away from the computer or monitor — If your external speaker

includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the

or external monitor.

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If only part of the display is readable

Sound and Speaker Problems

Fill out the Diagnostics Checklist as you complete these checks.

If you have a problem with integrated speakers

Eliminate possible interference — Turn off nearby fans, fluorescent lights, halogen lamps, or

other appliances.

Rotate the computer to face a different direction — Eliminate sunlight glare, which can

poor picture quality.

Adjust the Windows display settings —

Windows XP

1. Click the Start button and then click Control Panel.

2. Click Appearance and Themes.

3. Click the area you want to change or click the Display icon.

4. Try different settings for Color quality and Screen resolution.

Windows 2000

1. Click the Start button, point to Settings, and then click Control Panel.

2. Double-click the Display icon and click the Settings tab.

3. Try different settings for Colors, Screen area, and Advanced Settings.

Run the Video diagnostics tests — If no error message appears and you still have a display

problem, but the display is not completely blank, run the Video device group in the Dell

Diagnostics. Then contact Dell.

See "Error Messages" — If an error message appears, see "Error Messages."

Connect an external monitor —

1. Shut down your computer and connect an external monitor to the computer.

2. Turn on the computer and the monitor and adjust the monitor brightness and contrast

controls.

If the external monitor works, the computer display or video controller may be defective. Contact

Dell.

Adjust the Windows volume control — Double-click the speaker icon in the lower-right corner

of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust

volume, bass, or treble controls to eliminate distortion.

Adjust the volume using keyboard shortcuts — See "Using the Keyboard and Touch Pad."

Press to disable (mute) or reenable the integrated speakers.

Reinstall the sound (audio) driver — See "Reinstalling Software."

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If you have a problem with external speakers

Printer Problems

For Windows 2000 only, ensure that digital audio for the CD drive is enabled —

1. Click the Start button, point to Settings, and then click Control Panel.

2. Double-click the System icon.

3. Click the Hardware tab.

4. Click Device Manager.

5. Double-click DVD/CD-ROM drives.

6. Double-click the name of the drive.

7. On the drive Properties screen, click the Properties tab.

8. Click the box near the bottom of the screen to enable digital audio for your CD or DVD

NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have

listening to MP3 songs, make sure that you did not turn the player volume down or off.

Check the speaker cable connections — See the setup diagram supplied with the speakers.

Test the electrical outlet — Ensure that the electrical outlet is working by testing it with

device, such as a lamp.

Ensure that the speakers are turned on — See the setup diagram supplied with the speakers.

Adjust the Windows volume control — Double-click the speaker icon in the lower-right corner

of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust

volume, bass, or treble controls to eliminate distortion.

Test the speakers — Plug the speaker audio cable in to the connector on the computer.

Ensure that the headphone volume control is turned up. Play a music CD.

Run the speaker self-test — Some speaker systems have a self-test button on the subwoofer.

See the speaker documentation for self-test instructions.

Eliminate possible interference — Turn off nearby fans, fluorescent lights, or halogen lamps

check for interference.

Reinstall the sound (audio) driver — See "Reinstalling Software."

Run the Misc. PCI Devices diagnostic test — See "Using the Dell Diagnostics." If the tests

complete successfully, the controller is functioning properly.

If the problem persists, or if the tests do not complete successfully, contact Dell.

For Windows 2000 only, ensure that digital audio for the CD drive is enabled —

1. Click the Start button, point to Settings, and then click Control Panel.

2. Double-click the System icon.

3. Click the Hardware tab.

4. Click Device Manager.

5. Double-click DVD/CD-ROM drives.

6. Double-click the name of the drive.

7. On the drive Properties screen, click the Properties tab.

8. Click the box near the bottom of the screen to enable digital audio for your CD or DVD

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Fill out the Diagnostics Checklist as you perform the various checks.

Modem and Internet Connection Problems

Fill out the Diagnostics Checklist as you complete these checks.

Check the printer cable connections — Ensure that the printer cable is properly connected to

the computer.

Check the printer cable —

1. Shut down the computer and turn off the printer.

2. Swap the printer cable with a cable that you know is working.

3. Turn on the printer and computer, and try again to print.

4. If you print successfully, contact Dell for assistance in obtaining a new printer cable.

Test the electrical outlet — Ensure that the electrical outlet is working by testing it with

device, such as a lamp.

Ensure that the printer is turned on — See the documentation supplied with the printer.

Verify that Windows recognizes the printer —

Windows XP

1. Click the Start button and click Control Panel.

2. Click Printers and Other Hardware.

3. Click View installed printers or fax printers. If the printer model is listed, right-click

printer icon.

4. Click Properties and click the Ports tab. Ensure that the Print to the following port

setting is LPT1 (Printer Port).

Windows 2000

1. Click the Start button, point to Settings, and then click Printers.

If the printer model is listed, right-click the printer icon.

2. Click Properties and click the Ports tab.

3. Ensure that the Print to the following port: option is set for your printer type:

zFor a parallel printer: LPT1 (Printer Port)

zFor a USB printer: USB

Reinstall the printer driver — See "Reinstalling Software."

Check the printer — Run the printer self-test. If the test does not complete successfully, the

printer is probably defective. Contact the printer manufacturer.

NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a

telephone network may damage the modem.

NOTICE: Modem and network connectors look similar. Do not plug a telephone line in to the network

connector.

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NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly.

you are sure that your modem is working properly and you still experience problems, contact your

Check the telephone wall jack — Disconnect the telephone line from the modem and connect

to a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service. Try

connecting the modem to a different telephone wall jack.

Slow connection speeds can be caused by telephone noise as well as by telephone line or

conditions. Contact your telephone company or network administrator for more information.

Connect the modem directly to the telephone wall jack — If you have other telephone

devices sharing the line, such as an answering machine, fax machine, surge protector, or line

splitter, then bypass them and use the telephone line to connect the modem directly to the

telephone wall jack.

Check the connection — Verify that the telephone line is connected to the modem.

Check the telephone line — Try using a different telephone line. If you are using a line that is

m (10 ft) or more in length, try a shorter one.

Irregular dial tone — If you have voice mail service, you might hear an irregular dial tone

you have messages. Contact your telephone company for instructions on restoring a dial tone.

Turn off call waiting (catch-phone) — See your telephone directory for instructions on

deactivating this feature. Then adjust the dial-up networking connection properties.

Windows XP

1. Click the Start button and click Control Panel.

2. Click Printers and Other Hardware, click Phone and Modem Options, click the

Rules tab, and then click Edit....

3. In the Edit Location window, ensure that To disable call waiting, dial: is checked, and

then select the proper code as listed in your telephone directory.

4. Click Apply and click OK.

5. Close the Phone and Modems Options window.

6. Close the Control Panel window.

Windows 2000

1. Click the Start button, point to Settings, and then click Control Panel.

2. Click Phone and Modem Options.

3. Click the Dialing Rules tab and click Edit.

4. Ensure that To disable call waiting, dial: is checked, and then select the proper code as

listed in your telephone directory.

5. Click Apply and click OK.

6. Close the Phone and Modem Options window.

Verify that the modem is communicating with Windows —

Windows XP

1. Click the Start button and click Control Panel.

2. Click Printers and Other Hardware and click Phone and Modem Options.

3. Click the Modems tab.

4. Click the COM port for your modem.

5. Click Properties, click the Diagnostics tab, and then click Query Modem to verify that

the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

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Touch Pad or Mouse Problems

Fill out the Diagnostics Checklist as you perform the various checks.

Windows 2000

1. Click the Start button, point to Settings, and then click Control Panel.

2. Double-click Phone and Modem Options.

If multiple entries for the same modem or modems are listed but not installed, delete

entries, restart the computer, and repeat steps 1 and 2.

3. Click the Diagnostics tab.

4. Click the COM port for your modem.

5. Click Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

Check the touch pad settings —

Windows XP

1. Click the Start button, click Control Panel, and then click Printers and Other

2. Click Mouse.

3. Try adjusting the settings.

Windows 2000

1. Click the Start button, point to Settings, and then click Control Panel.

2. Double-click the Mouse icon.

3. Try adjusting the settings.

Check the mouse cable — Shut down the computer. Disconnect the mouse cable, check it for

damage, and firmly reconnect the cable.

If you are using a mouse extension cable, disconnect it and connect the mouse directly to the

computer.

To verify that the problem is with the mouse, check the touch pad —

1. Shut down the computer.

2. Disconnect the mouse.

3. Turn on the computer.

4. At the Windows desktop, use the touch pad to move the cursor around, select an icon, and

open it.

If the touch pad operates correctly, the mouse may be defective.

Check the system setup program settings — Verify that the system setup program lists the

correct device for the pointing device option. (The computer automatically recognizes a USB

without making any setting adjustments.)

Test the mouse controller — To test the mouse controller (which affects pointer movement)

the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices

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External Keyboard Problems

Fill out the Diagnostics Checklist as you perform the various checks.

Unexpected Characters

group in the Dell Diagnostics.

Reinstall the touch pad driver — See "Reinstalling Software."

NOTE: Use the integrated keyboard when working in MS-DOS® mode or when running the Dell

Diagnostics or the system setup program. When you attach an external keyboard, the integrated

keyboard remains fully functional.

Check the keyboard cable — Shut down the computer. Disconnect the keyboard cable and

it for damage, and firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to

computer.

Check the external keyboard —

1. Shut down the computer, wait 1 minute, and turn it on again.

2. Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the

boot routine.

3. From the Windows desktop, click the Start button, point to Programs, point to

Accessories, and click Notepad.

4. Type some characters on the external keyboard and verify that they appear on the display.

If you cannot verify these steps, you may have a defective external keyboard.

To verify that the problem is with the external keyboard, check the integrated

—

1. Shut down the computer.

2. Disconnect the external keyboard.

3. Turn on the computer.

4. From the Windows desktop, click the Start button, point to Programs, point to

Accessories, and click Notepad.

5. Type some characters on the external keyboard and verify that they appear on the display.

If the characters appear now but did not with the external keyboard, you may have a defective

external keyboard.

Run the keyboard diagnostics tests — Run the PC-AT Compatible Keyboards tests in the Dell

Diagnostics. If the tests indicate a defective external keyboard, contact Dell.

Disable the numeric keypad — Press to disable the numeric keypad if numbers are

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Drive Problems

Fill out the Diagnostics Checklist as you complete these checks.

If you cannot play a CD, CD-RW, DVD, or DVD+RW

High-speed CD drive vibration is normal and may cause noise. The noise does not indicate a defect with the

drive or the CD.

If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray

If you hear an unfamiliar scraping or grinding sound

displayed instead of letters. Verify that the numbers lock light is not lit.

NOTE: Because of different worldwide file types, not all DVD titles work in all DVD

Ensure that Windows recognizes the drive — In Windows XP, click the Start button and click

My Computer. In other operating systems, double-click My Computer. If the drive is not listed,

perform a full scan with your antivirus software to check for and remove viruses. Viruses can

sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart the

computer.

Try another disc — Insert another disc to eliminate the possibility that the original disc is

defective.

Adjust the Windows volume control — Double-click the speaker icon in the lower-right corner

of your screen. Ensure that the volume is turned up and that the sound is not muted.

Reinstall the drive

1. Save and close any open files, exit any open programs, and shut down the computer.

2. Remove the drive. See "Using the Module Bay" for instructions.

3. Reinstall the drive.

4. Turn on the computer.

Clean the drive or disc — See "Cleaning Your Computer" for instructions.

Check the drive for errors

If a drive error message appears, see "Error Messages" for an explanation.

Run the IDE Drives tests as described in the Dell Diagnostics.

1. Ensure that the computer is shut down.

2. Straighten a paper clip and insert one end into the eject hole at the front of the drive;

firmly until the tray is partially ejected.

3. Gently pull out the tray until it stops.

zEnsure that the sound is not caused by the program that is running.

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If the CD-RW or DVD+RW drive stops writing

If you have problems with a hard drive

PC Card Problems

Smart Card Problems

zEnsure that the disk or disc is inserted properly.

Disable standby or hibernate mode in Windows before writing to a CD-RW — Search for

the keyword standby or hibernate in Windows Help or the Windows Help and Support Center.

Change the write speed to a slower rate — See the help files for your CD or DVD creation

software.

Exit all other open programs — Exiting all other open programs before writing to the CD-RW

DVD+RW may alleviate the problem.

Allow the computer to cool before turning it on — A hot hard drive may prevent the

system from starting. Try allowing the computer to return to room temperature before turning

on.

Check the drive for errors —

zRun the Windows error-checking tool:

1. In Windows XP, click the Start button and click My Computer. In Windows 2000, double-

click My Computer.

2. Right-click the drive letter (local disk) that you want to scan for errors, and then click

Properties.

3. Click the Tools tab.

4. Under Error-checking, click Check Now.

5. Click Start.

zRun the IDE Drives tests as described in the Dell Diagnostics.

Check the PC Card — Ensure that the PC Card is properly inserted into the connector.

Ensure that the card is recognized by Windows — Double-click the Unplug or Eject

Hardware icon in the Windows taskbar. Ensure that the card is listed.

Run the PC Card diagnostics test — See the documentation that came with the PC Card for

instructions if a diagnostics test was provided with the card.

If you have problems with a Dell-provided PC Card — Contact Dell.

If you have problems with a PC Card not provided by Dell — Contact the PC Card

manufacturer.

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Network Problems

Fill out the Diagnostics Checklist as you complete these checks.

General Program Problems

Fill out the Diagnostics Checklist as you complete these checks.

A program crashes

A program stops responding

A solid blue screen appears

Check the smart card — Ensure that the smart card is properly inserted into the smart card

If you have problems with a Dell-provided smart card — Contact Dell.

If you have problems with a smart card not provided by Dell — Contact the smart card

manufacturer.

Check the network cable connector — Ensure that the network cable connector is firmly

connected to the connector on the computer and the network wall jack.

Check the network lights on the network connector — Green indicates that the network

connection is active. If the status light is not green, try replacing the network cable. Amber

indicates that the network adapter driver is loaded and the adapter is detecting activity.

Restart the computer — Try to log on to the network again.

Contact your network administrator — Verify that your network settings are correct and that

the network is functioning.

NOTE: Software usually includes installation instructions in its documentation or on a

See the software documentation — Many software manufacturers maintain websites with

information that may help you solve the problem. Ensure that you properly installed and

configured the program. Reinstall the program if necessary.

End the program

1. Simultaneously press .

2. Click the Applications tab, and then select the program that is no longer responding.

3. Click End Task.

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Error messages appear

If Your Dell™ Computer Gets Wet

1. Shut down the computer, disconnect the AC adapter from the computer, and then disconnect the AC

adapter from the electrical outlet.

2. Turn off any attached external devices, and disconnect them from their power sources and then from

computer.

3. Ground yourself by touching one of the metal connectors on the back of the computer.

4. Remove the module bay device and any installed PC Cards, and put them in a safe place to dry.

5. Remove the battery.

6. Wipe off the battery and put it in a safe place to dry.

7. Remove the hard drive.

8. Remove the memory module(s).

9. Open the display and place the computer right-side up across two books or similar props to let air

circulate all around it. Let the computer dry for at least 24 hours in a dry area at room temperature.

Turn the computer off — If the computer does not respond to a keystroke or a proper

press the power button until the computer turns off. Press the power button again to restart

computer.

Windows XP

The computer restarts.

Windows 2000

The solid blue screen appears because you were not able to perform a proper Windows

ScanDisk automatically runs during the start-up process. Follow the instructions on the screen.

Review "Error Messages" — Look up the message and take the appropriate action. See the

software documentation.

Confirm that the problem is software-related — Run the System Board Devices tests in the

Dell Diagnostics. If all tests in the device group run successfully, the problem may be software-

related. See the software documentation.

CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the

computer is connected to an electrical outlet, it is recommended that you turn off AC

the circuit breaker before attempting to remove the power cables from the electrical

Use the utmost caution when removing wet cables from a live power source.

NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed the drying

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10. Ground yourself by touching one of the metal connectors on the back of the computer.

11. Replace the memory module(s), the memory module cover, and the screw(s).

12. Replace the hard drive.

13. Replace the module bay device and any PC Cards you removed.

14. Replace the battery.

15. Turn on the computer and verify that it is working properly.

If the computer does not start, or if you cannot identify the damaged components, contact Dell.

If You Drop or Damage Your Computer

1. Save and close any open files, exit any open programs, and shut down the computer.

2. Disconnect the AC adapter from the computer and from the electrical outlet.

3. Turn off any attached external devices, and disconnect them from their power sources and then from

computer.

4. Remove and reinstall the battery.

5. Turn on the computer.

If the computer does not start, or if you cannot identify the damaged components, contact Dell.

Resolving Other Technical Problems

CAUTION: To help prevent electrical shock, verify that the computer is thoroughly dry before

continuing with the rest of this procedure.

NOTE: See your System Information Guide for information on your warranty

Go to the Dell Support website — Go to support.dell.com for help with general usage,

installation, and troubleshooting questions. See "Getting Help" for a description of the hardware

and software support provided by Dell.

E-mail Dell — Go to support.dell.com and then click E-Mail Dell in the Communicate list.

Send an e-mail message to Dell about your problem; you can expect to receive an e-mail

from Dell within hours. See "Getting Help" for a description of the hardware and software

provided by Dell.

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Contact Dell — If you cannot solve your problem using the Dell Support website

(support.dell.com) or e-mail service, call Dell for technical assistance. See "Getting Help" for a

description of the hardware and software support provided by Dell.

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Using the Dell Diagnostics

When to Use the Dell Diagnostics

Features of the Dell Diagnostics

Starting the Dell Diagnostics

When to Use the Dell Diagnostics

Whenever a major component or device in your computer does not function properly, you may have a

component failure. If you are experiencing a problem with your Dell™ computer, perform the checks in

"Solving Problems" and run the Dell Diagnostics before you call Dell for technical assistance. Running the Dell

Diagnostics may help you to resolve the problem yourself quickly without having to contact Dell for

If you are experienced with computers and know what component(s) you need to test, select the

diagnostic test group(s) or subtest(s). If you are unsure about how to begin diagnosing a problem, see

"Starting the Dell Diagnostics."

Features of the Dell Diagnostics

The Dell Diagnostics helps you to check your computer hardware without any additional equipment and

without destroying any data. By using the diagnostics, you can have confidence in the operation of your

computer. If you find a problem that you cannot solve by yourself, the diagnostic tests can provide you with

important information you need when talking to Dell's service and support personnel.

The diagnostic test groups or subtests also have the following features:

zOptions that let you perform express, extended, or custom tests on one or all devices

zAn option that allows you to select tests based on a symptom of the problem you are having

zAn option that allows you to choose the number of times a test group or subtest is repeated

zThe ability to display test results

zOptions to temporarily suspend testing if an error is detected, or to terminate testing

zExtensive online Help that describes the tests and devices

zStatus messages that inform you whether test groups or subtests were completed successfully

zError messages that appear if any problems are detected

NOTICE: Use the Dell Diagnostics to test only your Dell computer. Using this program with other

computers may cause incorrect computer responses or result in error messages.

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Starting the Dell Diagnostics

The Dell Diagnostics is located on a hidden Diagnostic utility partition on your hard drive.

1. Shut down the computer.

2. If the computer is connected to a docking device (docked), undock it. See the documentation that came

with your docking device for instructions.

3. Connect the computer to an electrical outlet.

4. Turn on the computer. When the DELL™ logo appears, press immediately. If you wait too long

the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut

down your computer and try again.

5. When the boot device list appears, highlight Diagnostics and press .

The computer begins to run the Pre-boot System Assessment, a series of embedded diagnostics that

perform initial testing on your system board, keyboard, hard drive, and display.

zDuring the assessment, answer any questions that appear.

zIf a component failure is detected, the computer stops and beeps. To stop the assessment and

reboot to the operating system, press ; to continue to the next test, press ; to

the component that failed, press .

zIf failures are detected during the Pre-boot System Assessment, write down the error code(s)

contact Dell before continuing on to the Dell Diagnostics.

zIf you receive a message stating that no Diagnostics utility partition has been found, follow the

instructions on the screen to run the Dell Diagnostics from your Drivers and Utilities CD.

If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell

Diagnostic Utility Partition. Press any key to continue.

6. Press any key to start the Dell Diagnostics from the Diagnostics utility partition on your hard drive.

7. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you

want.

NOTE: If your computer cannot display a screen image, contact

NOTE: If you cannot see anything on your display, you can hold down the mute button and press the

power button (instead of F12) to begin the Dell Diagnostics. You do not need to highlight Diagnostics

and press . The computer automatically runs the Pre-boot System Assessment.

NOTE: The service tag for your computer is located in the title bar of each

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8. If a problem is encountered during a test, a message appears, displaying the error code and a

of the problem. Write down the error code and problem description and follow the instructions on the

screen. If you cannot resolve the error condition, contact Dell.

9. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in

the following table for more information.

10. When you have finished running a test, close the screen to return to the Main Menu screen. To exit the

Dell Diagnostics and reboot the computer, close the Main Menu screen.

Option Function

Express

Test

Performs a quick test of devices. The test typically takes 10 to 20 minutes and requires no

interaction on your part. Run Express Test first to increase the possibility of tracing the

quickly.

Extended

Test

Performs a thorough check of devices. The test typically takes 1 hour or more and requires you

to answer questions periodically.

Custom

Test

Tests a specific device. You can customize the tests to be run.

Symptom

Tree

Allows you to select tests based on a symptom of the problem you are experiencing. The

lists the most common symptoms.

Tab Function

Results Displays the results of the test and any error conditions encountered.

Errors Displays error conditions encountered, error codes, and problem description.

Help Describes the test and may indicate requirements for running the test.

Configuration

Displays your hardware configuration for the selected device.

The Dell Diagnostics obtains your configuration information for all devices from the system

setup program, memory, and various internal tests and displays the information in the device

list in the left pane of the screen. The device list may not display the names of all the

components installed on your computer or all devices attached to your computer.

Parameters Allows you to customize the test by changing the test settings.

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Cleaning Your Computer

Preparing to Clean Your Computer

Computer, Keyboard, and Display

Touch Pad

Optical Media

Preparing to Clean Your Computer

1. Shut down the computer through the Start menu.

2. Ensure that your computer and attached devices are turned off. If your computer and attached devices

did not automatically turn off when you shut down your computer, turn them off now.

3. Remove any installed batteries and disconnect the AC adapter.

Computer, Keyboard, and Display

zGently use a vacuum cleaner with a brush attachment to remove dust from the slots and holes on your

computer and between the keys on the keyboard.

zMoisten a soft, lint-free cloth with water or an LCD cleaner, and wipe the display until it is clean.

zMoisten a soft, lint-free cloth with water or an LCD cleaner, and wipe the computer and keyboard. Do

not allow water from the cloth to seep between the touch pad and the surrounding palm rest.

Touch Pad

1. Shut down and turn off your computer, disconnect any attached devices, and disconnect them from

their electrical outlets.

2. Remove any installed batteries and disconnect the AC adapter.

3. Moisten a soft, lint-free cloth with water, and stroke it gently across the surface of the touch pad. Do

not allow water from the cloth to seep between the touch pad and the surrounding palm rest.

Optical Media

NOTICE: To avoid damaging the computer or display, do not spray cleaning solution directly onto the

display. Only use products specifically designed for cleaning LCDs, and follow the instructions that are

included with the product.

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If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the

1. Hold the disc by its outer edge. You can also touch the inside edge of the center hole.

2. With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line

the center to the outer edge of the disc.

You can also purchase commercial products that clean discs and provide some protection from dust,

fingerprints, and scratches. Cleaning products for CDs are safe to use on DVDs.

3. Connect your computer and devices to electrical outlets, and turn them on.

NOTICE: Always use compressed air to clean the lens in the drive, and follow the instructions that are

included with the compressed air. Never touch the lens in the drive.

NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the

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Reinstalling Software

Reinstalling Drivers and Utilities

Resolving Software and Hardware Incompatibilities

Using Microsoft® Windows® System Restore

Reinstalling Microsoft® Windows® XP

Reinstalling Windows 2000

Reinstalling Drivers and Utilities

Dell ships your computer to you with required drivers and utilities already installed—no further installation or

configuration is needed.

To reinstall drivers for optional devices such as wireless communications and DVD drives, you may need the

and documentation that came with those devices.

To reinstall a driver or utility from your Drivers and Utilities CD:

1. Save and close any open files, and exit any open programs.

2. Insert the Drivers and Utilities CD.

In most cases, the CD starts running automatically. If it does not, start Microsoft® Windows®

click your CD drive directory to display the CD contents, and then double-click the autorcd.exe file.

first time that you run the CD, it might prompt you to install setup files. Click OK, and follow the

instructions on the screen to continue.

3. From the Language drop-down menu in the toolbar, select your preferred language for the driver or

utility (if available).

A welcome screen appears.

4. Click Next. The CD automatically scans your hardware to detect drivers and utilities used by your

computer.

After the CD completes the hardware scan, you can also detect other drivers and utilities. Under

Criteria, select the appropriate categories from the System Model, Operating System, and Topic

drop-down menus.

A link or links appear(s) for the specific drivers and utilities used by your computer.

5. Click the link of a specific driver or utility to display information about the driver or utility that you want

to install.

NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your

computer. Ensure that you are installing software appropriate for your operating system.

NOTICE: The Dell Support website, support.dell.com, and the Drivers and Utilities CD provide

approved drivers for Dell™ computers. If you install drivers from other sources, your computer might

work correctly.

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6. Click the Install button (if present) to begin installing the driver or utility. At the welcome screen,

the screen prompts to complete the installation.

If no Install button is present, automatic installation is not an option. For installation instructions,

see the appropriate instructions in the following subsections, or click Extract, follow the extracting

instructions, and read the readme file.

If instructed to navigate to the driver files, click the CD directory on the driver information window to

display the files associated with that driver.

Manually Reinstalling Drivers for Windows XP

1. After extracting the driver files to your hard drive as described previously, click the Start button, point

Settings, and then click Control Panel.

2. Click the Start button and right-click My Computer.

3. Click Properties.

4. Click the Hardware tab and click Device Manager.

5. Double-click the type of device for which you are installing the driver (for example, Modems or

devices).

6. Double-click the name of the device for which you are installing the driver.

7. Click the Driver tab and click Update Driver.

8. Select Install from a list or specific location (Advanced) and click Next.

9. Click Browse, and browse to the location to which you previously extracted the driver files.

10. When the name of the appropriate driver appears, click Next.

11. Click Finish and restart your computer.

Using the Windows XP Device Driver Rollback

If you install a new device driver that causes system instability, you can use the Windows XP Device Driver

Rollback to replace the new device driver with the previously installed version of the device driver. If you

reinstall your previous driver by using the Device Driver Rollback process, then use System Restore to return

your operating system to its previous operating state before you installed the new device driver. To use

Driver Rollback:

1. Click the Start button and right-click My Computer.

2. Click Properties.

3. Click the Hardware tab and click Device Manager.

4. In the Device Manager window, right-click the device for which the new driver was installed and then

click Properties.

NOTE: If you are reinstalling an infrared-sensor driver, you must first enable the infrared sensor in the

system setup program before continuing with the driver installation.

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5. Click the Drivers tab.

6. Click Roll Back Driver.

Manually Reinstalling Drivers for Windows 2000

1. After extracting the driver files to your hard drive as described previously, click the Start button, point

Settings, and then click Control Panel.

2. Double-click the System icon.

3. Click the Hardware tab.

4. Click Device Manager.

5. Double-click the type of device for which you are installing the driver (for example, Modems or

devices).

6. Double-click the name of the device.

7. Click the Driver tab and click Update Driver.

8. Click Next.

9. Ensure that Search for a suitable driver for my device (recommended) is selected, and then click

Next.

10. Ensure that the Specify a location check box is checked and that all other check boxes are unchecked,

and click Next.

11. Click Browse to browse to the location to which you previously extracted the driver files.

12. When the name of the appropriate driver appears, click Next.

13. Click Finish and restart your computer.

Resolving Software and Hardware Incompatibilities

In the Microsoft® Windows® XP and Windows 2000 operating systems, IRQ conflicts occur if a device either is

not detected during the operating system setup or is detected but incorrectly configured. See the following

subsection that corresponds to your operating system to check for IRQ conflicts on your computer.

Windows XP

1. Click the Start button and click Control Panel.

2. Click Performance and Maintenance and click System.

3. Click the Hardware tab and click Device Manager.

4. In the Device Manager list, check for conflicts with the other devices.

NOTE: If you are reinstalling an infrared driver, you must first enable the infrared sensor in the system

setup program before continuing with the driver installation.

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Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the

device has been disabled.

5. Double-click any conflicting device listed to bring up the Properties window so that you can determine

what needs to be reconfigured or removed from the Device Manager.

6. Resolve these conflicts before checking specific devices.

7. Double-click the malfunctioning device type in the Device Manager list.

8. Double-click the icon for the specific device in the expanded list.

The Properties window appears.

If an IRQ conflict exists, the Device status area in the Properties window reports what other devices

are sharing the device's IRQ.

9. Resolve any IRQ conflicts.

You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button

and click Help and Support. Type hardware troubleshooter in the Search field, and then click the arrow

start the search. Click Hardware Troubleshooter in the Search Results list. In the Hardware

Troubleshooter list, click I need to resolve a hardware conflict on my computer and click Next.

Windows 2000

1. Click the Start button, point to Settings, and then click Control Panel.

2. Double-click the System icon.

3. Click the Hardware tab.

4. Click Device Manager.

5. Click View and click Resources by connection.

6. Double-click Interrupt request (IRQ) to view the IRQ assignments.

Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the

device has been disabled.

7. Double-click any conflicting device listed to bring up the Properties window so that you can determine

what needs to be reconfigured or removed from the Device Manager. Resolve these conflicts before

checking specific devices.

8. Double-click the malfunctioning device type in the Device Manager list.

9. Double-click the icon for the specific device in the expanded list.

The Properties window appears.

If an IRQ conflict exists, the Device status area in the Properties window reports what other devices

are sharing the device's IRQ.

10. Resolve any IRQ conflicts.

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You can also use the Windows 2000 Hardware Troubleshooter. To use the troubleshooter, click the Start

and click Help. Click Troubleshooting and Maintenance on the Contents tab, click Windows 2000

troubleshooters, and then click Hardware. In the Hardware Troubleshooter list, click I need to resolve

hardware conflict on my computer, and then click Next.

Using Microsoft® Windows® System Restore

The Microsoft Windows XP operating system provides a System Restore feature that allows you to return your

computer to an earlier operating state if changes to the computer's hardware, software (including new

or program installations), or system settings have left the computer in an undesirable operating state. You can

also undo the last system restore.

System Restore automatically creates system checkpoints. You can also manually create your own

by creating restore points. To limit the amount of hard disk space used, older restore points will be

automatically purged.

To resolve an operating system problem, you can use System Restore from Safe Mode or Normal Mode to

your computer to an earlier operating state.

System Restore does not cause you to lose personal files stored in the My Documents folder, data files, or

mail messages after restoring the computer to an earlier time. If you restore the computer to an operating

that existed before you installed a program, the program's data files are not lost, but you must reinstall the

actual program again.

System Restore is enabled on your new computer. However, if you reinstall Windows XP with less than 200

of free hard-disk space available, System Restore is automatically disabled. Before you use System Restore,

confirm that it is enabled:

1. Click the Start button and click Control Panel.

2. Click the Performance and Maintenance.

3. Click System.

4. Click the System Restore tab.

5. Ensure that Turn off System Restore is not checked.

Creating a Restore Point

In Windows XP, you can either use the System Restore Wizard or manually create a restore point.

Using the System Restore Wizard

To use the System Restore Wizard, click the Start button, click Help and Support, click System Restore,

then follow the instructions in the System Restore Wizard window. You can also create and name a restore

point if you are logged on as the computer administrator or a user with administrator rights.

NOTICE: It is important to make regular backups of your data files. System Restore does not monitor

changes to or recover your data files. If the original data on the hard disk is accidentally erased or

overwritten, or if it becomes inaccessible because of a hard disk malfunction, use your backup files to

recover the lost or damaged data.

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Manually Creating a Restore Point

1. Click the Start button, point to All Programs→

Accessories→ System Tools, and then click System Restore.

2. Click Create a restore point.

3. Click Next.

4. Type a name for the new restore point in the Restore point description field.

The present date and time are automatically added to the description of the new restore point.

5. Click Create.

6. Click OK.

Restoring the Computer to an Earlier Operating State

If problems occur after installing a device driver, first try using Device Driver Rollback. If Device Driver

does not resolve the problem, then use System Restore.

1. Click the Start button, point to All Programs→

Accessories→ System Tools, and then click System Restore.

2. Ensure that Restore my computer to an earlier time is selected and click Next.

3. Click a calendar date to which you want to restore your computer.

The Select a Restore Point screen provides a calendar that allows you to see and select restore

All calendar dates with available restore points appear in bold.

4. Select a restore point and click Next.

If a calendar date has only one restore point, then that restore point is automatically selected. If two

more restore points are available, click the restore point that you want to use.

5. Click Next.

In Windows XP, the Restoration Complete screen appears after System Restore finishes collecting

and then the computer automatically restarts.

6. After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you

undo the restoration.

NOTICE: Before restoring the computer to an earlier operating state, save and close all open files and

exit all open programs. Do not alter, open, or delete any files or programs until the system

complete.

NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any

or programs until the system restoration is complete.

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Undoing the Last System Restore

1. Click the Start button, point to All Programs→

Accessories→ System Tools, and then click System Restore.

2. Select Undo my last restoration and click Next.

3. Click Next.

The System Restore screen appears, and then the computer automatically restarts.

4. After the computer restarts, click OK.

Reinstalling Microsoft® Windows® XP

Before You Reinstall

If you are considering reinstalling the Windows XP operating system to correct a problem with a newly

driver, first try using Windows XP Device Driver Rollback. If Device Driver Rollback does not resolve the

problem, then use System Restore to return your operating system to the operating state it was in before you

installed the new device driver.

Reinstalling Windows XP

To reinstall Windows XP, perform all the steps in the following sections in the order in which they are listed.

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you

also reinstall the device drivers, virus protection program, and other software.

Booting From the Operating System CD

1. Save and close any open files and exit any open programs.

2. Insert the Operating System CD. If any program starts automatically, exit the program before

NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any

or programs until the system restoration is complete.

NOTICE: Save and close all open files and exit all open programs. Do not alter, open, or delete any

or programs until the system restoration is complete.

NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can

overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall

Windows XP unless instructed to do so by a Dell technical support representative.

NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your

computer before you reinstall Windows XP. See the documentation that came with the software for

instructions.

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proceeding.

3. Shut down the computer through the Start menu and restart the computer.

4. Press immediately after the DELL™ logo appears.

If the operating system logo appears, wait until you see the Windows desktop, and then shut down the

computer and try again.

5. Press the arrow keys to select CD-ROM, and then press .

6. When the Press any key to boot from CD message appears, press any key.

Windows XP Setup

1. When the Windows XP Setup screen appears, press to select To set up Windows now.

2. Read the information on the Microsoft Windows Licensing Agreement screen, and press to

accept the license agreement.

3. If your computer already has Windows XP installed and you want to recover your current Windows XP

data, type r to select the repair option, and then remove the CD from the drive.

4. If you want to install a new copy of Windows XP, press to select that option.

5. Press to select the highlighted partition

(recommended), and then follow the instructions on the screen.

The Windows XP Setup screen appears, and the operating system begins to copy files and install the

devices. The computer automatically restarts multiple times.

6. When the Regional and Language Options screen appears, select the settings for your location, and

then click Next.

7. Enter your name and organization (optional) in the Personalize Your Software screen and click

8. If you are reinstalling Windows XP Home Edition, at the What's your computer's name window,

a name for your computer (or accept the name provided) and click Next.

If you are reinstalling Windows XP Professional, at the Computer Name and Administrator

window, enter a name for your computer (or accept the one provided) and a password, and then click

Next.

9. If the Modem Dialing Information screen appears, enter the requested information and click Next.

NOTE: The time required to complete the setup depends on the size of the hard drive and the speed of

your computer.

NOTICE: Do not press any key when the following message appears: Press any key to boot from

the CD.

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10. Enter the date, time, and time zone in the Date and Time Settings window and click Next.

11. If the Networking Settings screen appears, click Typical and click Next.

12. If you are reinstalling Windows XP Professional and you are prompted to provide further information

regarding your network configuration, enter your selections. If you are unsure of your settings, accept

the default selections.

Windows XP installs the operating system components and configures the computer. The computer

automatically restarts.

13. When the Welcome to Microsoft screen appears, click Next.

14. When the How will this computer connect to the Internet? message appears, click Skip.

15. When the Ready to register with Microsoft? screen appears, select No, not at this time and click

Next.

16. When the Who will use this computer? screen appears, you can enter up to five users. Click Next.

17. Click Finish to complete the setup, and remove the CD from the drive.

Reinstalling Drivers and Software

1. Reinstall the appropriate drivers.

2. Reinstall your virus protection software. See the documentation that came with the software for

instructions.

3. Reinstall your other software programs. See the documentation that came with the software for

instructions.

Reinstalling Windows 2000

Booting From the Operating System CD

1. Save and close any open files and exit any open programs.

2. Insert the Operating System CD. If any program starts automatically, exit the program before

proceeding.

3. Shut down the computer through the Start menu and restart the computer.

NOTICE: Do not press any key when the following message appears: Press any key to boot from

the CD.

NOTICE: The Operating System CD provides options for reinstalling the Windows 2000 operating

system. The options can potentially overwrite files installed by Dell and possibly affect programs

on your hard drive. Therefore, do not reinstall your operating system unless instructed to do so by a

technical support representative.

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4. Press immediately after the DELL™ logo appears.

If the operating system logo appears, wait until you see the Windows desktop, and then shut down the

computer and try again.

5. Press the arrow keys to select CD-ROM, and then press .

6. When the Press any key to boot from CD message appears, press any key.

Windows 2000 Setup

1. When the Windows 2000 Setup window appears, ensure that To setup Win2000 now, press

is highlighted. Then press .

2. Read the information in the License Agreement window and press to continue.

3. When the Windows 2000 Professional Setup window appears, press the arrow keys to select the

Windows 2000 partition option that you want. Then press the key for the partition option you chose.

4. When the Windows 2000 Professional Setup window reappears, press the arrow keys to select the

type of file system that you want Windows 2000 to use, and then press .

5. Press again to restart your computer.

6. Click Next when the Welcome to the Windows 2000 Setup Wizard window appears.

7. When the Regional Settings window appears, select your region, and then click Next.

8. Enter your name and organization in the Personalize Your Software window and click Next.

9. Enter the Windows product key, which is printed on the Microsoft label on your computer. Then click

Next.

10. When the Computer Name and Administrator Password window appears, enter a name for your

computer and a password, if desired. Then click Next.

11. Enter the date and time in the Date and Time Settings window and click Next.

Windows 2000 installs components and configures the computer.

12. When the Completing the Windows 2000 Setup Wizard window appears, remove the CD from the

drive and click Finish.

The computer automatically restarts.

Enabling Hibernate Mode

1. Click the Start button, point to Settings and click Control Panel.

2. Double-click the Power Management icon.

3. Click the Hibernate tab.

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4. Ensure that Enable hibernate support is selected and click Apply.

5. Click OK to close the Control Panel.

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Adding and Replacing Parts

Adding Memory

Adding a Mini PCI Card

Adding a Modem

Replacing the Hard Drive

Replacing the Bluetooth™ Card

Connecting a Television to the Computer

Adding Memory

You can increase your computer memory by installing memory modules on the system board. See

"Specifications" for information on the memory supported by your computer. Install only memory modules

are intended for your computer.

1. Ensure that the work surface is flat and clean to prevent scratching the computer cover.

2. Save and close any open files, exit any open programs, and then shut down the computer.

3. If the computer is connected to a docking device (docked), undock it. See the documentation that came

with your docking station for instructions.

4. Disconnect the computer from the electrical outlet.

5. Wait 10 to 20 seconds, and then disconnect any attached devices.

6. Remove any installed PC Cards, batteries, and module bay devices.

7. Turn the computer over, loosen the captive screw from the memory module cover, and then remove

cover.

NOTE: Memory modules purchased from Dell are covered under your computer

CAUTION: Before working inside your computer, read the safety instructions in your System

Information Guide.

NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground

yourself by touching a metal connector on the back of the computer. Continue to ground yourself

periodically during this procedure.

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8. If you are replacing a memory module, remove the existing module:

a. Use your fingertips to carefully spread apart the securing clips on each end of the memory

connector until the module pops up.

b. Remove the module from the connector.

1 captive screw

2 memory module cover

NOTICE: To prevent damage to the memory module connector, do not use tools to spread the

module securing clips.

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9. Ground yourself and install the new memory module:

a. Align the notch in the module edge connector with the tab in the connector slot.

b. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it

clicks into place. If you do not feel the click, remove the module and reinstall it.

10. Replace the cover.

1 securing clips (2 per

connector)

2 memory module

NOTICE: If you need to install memory modules in two connectors, install a memory module in the

connector labeled "DIMM A" before you install a module in the connector labeled "DIMM B." Insert

memory modules at a 45-degree angle to avoid damaging the connector.

NOTE: If the memory module is not installed properly, the computer may not boot properly. No error

message indicates this failure.

NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close

may damage your computer.

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11. Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical

outlet.

12. Turn on the computer.

As the computer boots, it detects the additional memory and automatically updates the system configuration

information.

To confirm the amount of memory installed in the computer:

zIn the Microsoft® Windows® XP operating system, click the Start button, click Help and Support,

then click Computer Information.

zIn Windows 2000, right-click the My Computer icon on your desktop, and then click the General tab.

Adding a Mini PCI Card

If you ordered a Mini PCI card with your computer, the card is already installed.

1. Ensure that the work surface is flat and clean to prevent scratching the computer cover.

2. Save and close any open files, exit any open programs, and then shut down the computer.

3. If the computer is connected to a docking device (docked), undock it. See the documentation that came

with your docking station for instructions.

1 captive screw

2 memory module cover

CAUTION: Before working inside your computer, read the safety instructions in your System

Information Guide.

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4. Disconnect the computer from the electrical outlet.

5. Wait 10 to 20 seconds, and then disconnect any attached devices.

6. Remove any installed PC Cards, batteries, and module bay devices.

7. Turn the computer over.

8. Loosen the captive screw from the Mini PCI card/modem cover, and remove the cover.

9. If a Mini PCI card is not already installed, go to step 10. If you are replacing a Mini PCI card, remove

existing card:

a. Disconnect the Mini PCI card from any attached cables.

b. Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly.

c. Lift the Mini PCI card out of its connector.

NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground

yourself by touching a metal connector on the back of the computer. Continue to ground yourself

periodically during this procedure.

1 captive screw

2 Mini PCI card/modem cover

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10. Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the

connector until you feel a click.

11. Connect the antenna cables to the Mini PCI.

1 Mini PCI card connector

2 Mini PCI card

3 antenna cables (2)

NOTICE: To avoid damaging the Mini PCI card, never place cables on top of or under the

NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the

connectors and realign the card.

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12. Replace the cover and tighten the screw.

Adding a Modem

If you ordered the optional modem at the same time that you ordered your computer, Dell installed the

for you.

1. Ensure that the work surface is flat and clean to prevent scratching the computer cover.

2. Save and close any open files, exit any open programs, and shut down the computer.

3. If the computer is docked, undock it.

4. Disconnect the computer from the electrical outlet.

5. Wait 10 to 20 seconds and then disconnect any attached devices.

6. Remove any installed PC Cards, batteries, and devices.

7. Ground yourself by touching a metal connector on the back of the computer, and continue to do so

periodically during this procedure.

8. Turn the computer over, and loosen the captive screw from the Mini PCI card/modem cover.

1 Mini PCI card

2 antenna cables (2)

CAUTION: Before working inside your computer, read the safety instructions in your System

Information Guide.

NOTICE: Handle components and cards by their edges, and avoid touching pins and

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9. If a modem is not already installed, go to step 10. If you are replacing a modem, remove the existing

modem:

a. Remove the screws securing the modem to the system board, and set it aside.

b. Pull straight up on the attached pull-tab to lift the modem out of its connector on the system

board, and disconnect the modem cable.

1 captive screw

2 Mini PCI card/modem cover

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10. Connect the modem cable to the modem.

11. Align the modem with the screw hole, and press the modem into the connector on the system board.

12. Install the screw to secure the modem to the system board.

13. Replace the Mini PCI card/modem cover.

Replacing the Hard Drive

To replace the hard drive in the hard drive bay:

1. Ensure that the work surface is flat and clean to prevent scratching the computer cover.

2. Save and close any open files, exit any open programs, and then shut down the computer.

3. If the computer is connected to a docking device (docked), undock it. See the documentation that came

with your docking station for instructions.

4. Disconnect the computer from the electrical outlet.

5. Wait 10 to 20 seconds, and then disconnect any attached devices.

6. Remove any installed PC Cards, batteries, and module bay devices.

1 modem cable

2 modem

3 pull-tab

4 screw

5 system board connector

NOTICE: The cable connectors are keyed for correct insertion; do not force the

CAUTION: If you remove the hard drive from the computer when the drive is hot, do not

the metal housing of the hard drive.

CAUTION: Before working inside your computer, read the safety instructions in your System

Information Guide.

NOTICE: To prevent data loss, shut down your computer before removing the hard drive. Do not

the hard drive while the computer is on, in standby mode, or in hibernate mode.

NOTICE: Hard drives are extremely fragile; even a slight bump can damage the

NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than

Dell.

NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground

yourself by touching a metal connector on the back of the computer. Continue to ground yourself

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7. Turn the computer over, and remove the hard drive screw.

8. Slide the hard drive out of the computer.

9. Remove the new drive from its packaging.

Save the original packaging for storing or shipping the hard drive.

10. Slide the hard drive into the bay until it is fully seated.

11. Replace and tighten the screw.

12. Use the Operating System CD to install the operating system for your computer.

13. Use the Drivers and Utilities CD to install the drivers and utilities for your computer.

Replacing the Bluetooth™ Card

If you ordered a Bluetooth card with your computer, the card is already installed.

periodically during this procedure.

1 hard drive screw

NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. For

precautions on preventing electrostatic discharge, see the safety instructions in the System

Guide.

NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may

damage the connector.

CAUTION: Before working inside your computer, read the safety instructions in your System

Information Guide.

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1. Ensure that the work surface is flat and clean to prevent scratching the computer cover.

2. Save and close any open files, exit any open programs, and then shut down the computer.

3. If the computer is connected to a docking device (docked), undock it. See the documentation that came

with your docking device for instructions.

4. Disconnect the computer from the electrical outlet.

5. Wait 10 to 20 seconds, and then disconnect any attached devices.

6. Remove any installed PC Cards, batteries, and module bay devices.

7. Remove the hard drive.

8. Pull the Bluetooth card connector out of the system board connector.

9. Pull the cable to remove the Bluetooth card from the computer.

Connecting a Television to the Computer

NOTICE: Handle components and cards by their edges, and avoid touching pins and contacts. Ground

yourself by touching a metal connector on the back of the computer. Continue to ground yourself

periodically during this procedure.

1 Bluetooth card

2 system board connector

3 Bluetooth card connector

4 cable

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Your computer has an S-video TV-out connector that, together with the included TV/digital audio adapter

enables you to connect the computer to a television and/or stereo audio device. The TV/digital audio adapter

cable provides connections for S-video, composite video, and S/PDIF digital audio.

For televisions and audio devices without support for S/PDIF digital audio, you can use the audio connector on

the side of the computer to connect the computer to your television or audio device.

It is recommended that you connect video and audio cables to your computer in one of the following

combinations:

zS-video and standard audio

zS-video and digital audio

zComposite video and standard audio

zComposite video and digital audio

When you complete the cable connection, see "Enabling the Display Settings for a Television" to ensure that

computer recognizes and works properly with the television. Additionally, if you are using S/PDIF digital

see "Enabling S/PDIF Digital Audio".

S-Video and Standard Audio

NOTE: Video and audio cables for connecting your computer to a television are not included with your

computer. Cables may be purchased at most consumer electronics stores.

1 S-video TV-out connector

2 TV/digital audio adapter

cable

3 S/PDIF digital audio

connector

4 composite video connector

5 S-video connector

NOTE: Diagrams for each connection combination appear at the beginning of each subsection to help

determine which method you should use.

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Before you begin, ensure that you have the following cables:

1. Turn off the computer and the television and/or audio device you want to connect.

2. Connect the TV/digital audio adapter cable to the S-video TV-out connector on your computer.

3. Plug one end of the S-video cable in to the S-video connector on the TV/digital audio adapter cable.

1 TV/digital audio adapter

cable

2 S-video cable

3 audio cable

NOTE: You can connect an S-video cable directly to the S-video connector on the computer (without

video adapter cable) if your television or audio device supports S-video but not S/PDIF digital audio.

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4. Plug the other end of the S-video cable in to your television.

5. Plug the single-connector end of the audio cable in to the headphone connector on your computer.

6. Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on

television or other audio device.

7. Turn on the television and any audio device you connected, and then turn on the computer.

8. See "Enabling the Display Settings for a Television" to ensure that the computer recognizes and works

properly with the television.

S-Video and Digital Audio

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Before you begin, ensure that you have the following cables:

1. Turn off the computer and the television and/or audio device you want to connect.

2. Connect the TV/digital audio adapter cable to the S-video TV-out connector on your computer.

3. Plug one end of the S-video cable in to the S-video connector on the TV/digital audio adapter cable.

4. Plug the other end of the S-video cable in to the S-video connector on the television.

5. Plug one end of the S/PDIF digital audio cable in to the digital audio connector on the TV/digital audio

adapter cable.

6. Plug the other end of the S/PDIF digital audio cable in to the audio input connector on your television or

1 TV/digital audio adapter

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2 S-video cable

3 S/PDIF digital audio cable

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other audio device.

Composite Video and Standard Audio

Before you begin, ensure that you have the following cables:

1. Turn off the computer and the television and/or audio device you want to connect.

2. Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer.

3. Plug one end of the composite video cable in to the composite video connector on the TV/digital audio

adapter cable.

1 TV/digital audio adapter

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2 composite video cable

3 audio cable

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4. Plug the other end of the composite video cable in to the composite video connector on the television.

5. Plug the single-connector end of the audio cable in to the headphone connector on the computer.

6. Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on

television or other audio device.

Composite Video and Digital Audio

Before you begin, ensure that you have the following cables:

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1. Turn off the computer and the television and/or audio device you want to connect.

2. Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer.

3. Plug one end of the composite video cable in to the composite video connector on the TV/digital audio

adapter cable.

4. Plug the other end of the composite video cable in to the composite video connector on the television.

5. Plug one end of the S/PDIF digital audio cable in to the S/PDIF audio connector on the TV/digital audio

adapter cable.

6. Plug the other end of the digital audio cable in to the S/PDIF connector on your television or other audio

device.

1 TV/digital audio adapter

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2 composite video cable

3 S/PDIF digital audio cable

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Enabling the Display Settings for a Television

NVIDIA Video Controller

1. Open the Control Panel window.

In Windows XP, click the Start button and then click the Control Panel icon.

In Windows 2000, click the Start button, point to Settings, and click Control Panel.

2. Double-click the Display icon, click the Settings tab, and then click Advanced.

3. Click the TwinView tab.

4. Click the Clone button to enable the television.

5. Click Apply.

6. Click OK to confirm the settings change.

7. Click Yes to keep the new settings.

8. Click OK.

Enabling S/PDIF Digital Audio

To enable Dolby Digital 5.1 audio for DVD playback, see "Enabling Dolby Digital 5.1 Audio for DVD Playback."

Enabling Dolby Digital 5.1 Audio for DVD Playback

If your computer has a DVD drive, you can enable Dolby Digital 5.1 audio for DVD playback.

1. Double-click the InterVideo WinDVD icon on the Windows desktop.

2. Insert a DVD into the DVD drive.

If the DVD begins playing, click the stop button.

NOTE: Ensure that you properly connect the television before you enable the display

NOTE: Various programs access the hardware in different ways. You may or may not need to click the

primary button for operations other than playing DVDs.

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3. Click the Properties (wrench) icon.

4. Click the Audio tab.

5. Click Enable S/PDIF output.

6. Click Apply.

7. Click OK.

Enabling S/PDIF in the Windows Audio Driver

1. Double-click the speaker icon in the Windows notification area.

2. Click the Options menu and then click Advanced Controls.

3. Click Advanced.

NOTE: Enabling S/PDIF in Windows disables the sound from the headphone

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4. Click Enable S/PDIF.

5. Click Close.

6. Click OK.

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Using the System Setup Program

Overview

Viewing the System Setup Screens

System Setup Screens

Commonly Used Options

Overview

You can use the system setup program as follows:

zTo set or change user-selectable features—for example, your computer password

zTo verify information about the computer's current configuration, such as the amount of system

After you set up the computer, run the system setup program to familiarize yourself with your system

configuration information and optional settings. You may want to write down the information for future

reference.

The system setup screens display the current setup information and settings for your computer, such as:

zSystem configuration

zBoot order

zBoot (start-up) configuration and docking-device configuration settings

zBasic device configuration settings

zSystem security and hard-drive password settings

Viewing the System Setup Screens

1. Turn on (or restart) your computer.

2. When the DELL™ logo appears, press immediately. If you wait too long and the Windows logo

appears, continue to wait until you see the Windows desktop. Then shut down your computer and try

again.

NOTE: Your operating system may automatically configure most of the options available in the system

setup program, thus overriding options that you set through the system setup program. (An

the External Hot Key option, which you can disable or enable only through the system setup

For more information on configuring features for your operating system, see your Microsoft®

Help or the Windows Help and Support Center.

NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do

not change the settings for the system setup program. Certain changes might make your computer

incorrectly.

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System Setup Screens

On each screen, the system setup options are listed at the left. To the right of each option is the setting or

for that option. You can change settings that appear as white type on the screen. Options or values that you

cannot change (because they are determined by the computer) appear less bright.

The upper-right corner of the screen displays help information for the currently highlighted option; the lower-

right corner displays information about the computer. System setup key functions are listed across the bottom

of the screen.

Commonly Used Options

Certain options require that you reboot the computer for new settings to take effect.

Changing the Boot Sequence

The boot sequence, or boot order, tells the computer where to look to find the software needed to start the

operating system. You can control the boot sequence and enable/disable devices using the Boot Order page

the system setup program.

The Boot Order page displays a general list of the bootable devices that may be installed in your computer,

including but not limited to the following:

zDiskette Drive

zModular bay HDD

zInternal HDD

zCD/DVD/CD-RW drive

During the boot routine, the computer starts at the top of the list and scans each enabled device for the

operating system start-up files. When the computer finds the files, it stops searching and starts the

system.

To control the boot devices, select (highlight) a device by pressing the or key, and then enable

disable the device or change its order in the list.

zTo enable or disable a device, highlight the item and press . Enabled items appear as

white and display a small triangle to the left; disabled items appear blue or dimmed without a triangle.

zTo reorder a device in the list, highlight the device and then press or (not case-sensitive)

move the highlighted device up or down.

NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time

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Boot sequence changes take effect as soon as you save the changes and exit the system setup program.

Performing a One-Time Boot

You can set a one-time-only boot sequence without entering the system setup program. (You can also use this

procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)

1. Turn off the computer.

2. If the computer is connected to a docking device (docked), undock it. See the documentation that came

with your docking device for instructions.

3. Connect the computer to an electrical outlet.

4. Turn on the computer. When the DELL logo appears, press immediately. If you wait too long and

the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your

computer and try again.

5. When the boot device list appears, highlight the device from which you want to boot and press

The computer boots to the selected device.

The next time you reboot the computer, the previous boot order is restored.

Changing Printer Modes

Set the Parallel Mode option according to the type of printer or device connected to the parallel connector.

determine the correct mode to use, see the documentation that came with the device.

Setting Parallel Mode to Disabled disables the parallel port and the port's LPT address, freeing computer

resources for another device to use.

Changing COM Ports

Serial Port allows you to map the serial port COM address or disable the serial port and its address, freeing

computer resources for another device to use.

Enabling the Infrared Sensor

1. Enter the system setup program:

a. Turn on your computer.

b. Press when the DELL™ logo appears.

2. Press until you locate

Infrared Data Port under Basic Device Configuration.

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3. Press the down-arrow key to select the Infrared Data Port setting, and press the right-arrow key to

change the setting to a COM port.

4. Press the down-arrow key to select the Infrared Mode setting, and press the right-arrow key to

the setting to Fast IR or Slow IR.

It is recommended that you use Fast IR. If the infrared device cannot communicate with your

shut down the computer and repeat steps 1 through 5 to change the setting to Slow IR.

5. Press and then click Yes to save the changes and exit the system setup program. If you are

prompted to restart your computer, click Yes.

6. Follow the instructions on the screen.

7. After the infrared sensor has been enabled, click Yes to restart the computer.

After you enable the infrared sensor, you can use it to establish a link to an infrared device. To set up and

an infrared device, see the infrared device documentation and the Microsoft® Windows® Help and Support

Center (Windows Help in Windows 2000).

NOTE: Ensure that the COM port that you select is different from the COM port assigned to the serial

connector.

NOTE: If neither Fast IR nor Slow IR work, contact the infrared device

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Alert Standard Format (ASF)

ASF is a DMTF management standard that specifies "pre-operating system" or "operating system absent"

alerting techniques. The standard is designed to generate an alert on potential security and fault conditions

when the operating system is in a sleep state or the system is turned off. ASF is designed to supersede

operating system-absent alerting technologies.

Your computer supports the following ASF alerts and remote capabilities:

For more information about Dell's ASF implementation, see ASF for Dell Portable Computers and the ASF

dministrator's Guide for Dell Portable Computers, which are available on the Dell Support website at

support.dell.com.

Alert Description

Chassis Intrusion – Physical Security Violation/Chassis

Intrusion – Physical Security Violation Event Cleared The docking device has been opened

the PCI slot has been compromised.

Failure to Boot to BIOS The BIOS did not complete loading upon

initiation.

System Password Violation The system password is invalid (alert

occurs after three failed attempts).

Entity Presence Periodic heartbeats have been

transmitted to verify system presence.

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Getting Help

Technical Assistance

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

Technical Assistance

If you need help with a technical problem, Dell is ready to assist you.

1. Complete the procedures in "Solving Problems."

2. Run the Dell Diagnostics.

3. Make a copy of the Diagnostics Checklist and fill it out.

4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with

installation and troubleshooting procedures.

5. If the preceding steps have not resolved the problem, contact Dell.

NOTE: Call technical support from a telephone near or at the computer so that technical support can assist

you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the

call directly to the proper support personnel. If you do not have an Express Service Code, open the

Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the technical support service, see "Technical Support Service."

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call

your local Dell representative for information on availability.

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT

page, and fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

zWorld Wide Web

CAUTION: If you need to remove the computer covers, first disconnect the computer power

and modem cables from all electrical outlets.

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www.dell.com/

www.dell.com/ap/ (for Asian/Pacific countries only)

www.euro.dell.com (for Europe only)

www.dell.com/la/ (for Latin American countries)

zAnonymous file transfer protocol (FTP)

ftp.dell.com/

zElectronic Support Service

mobile_support@us.dell.com

support@us.dell.com

apsupport@dell.com (for Asian/Pacific countries only)

support.euro.dell.com (for Europe only)

zElectronic Quote Service

sales@dell.com

apmarketing@dell.com (for Asian/Pacific countries only)

zElectronic Information Service

info@dell.com

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most

frequently asked by Dell customers about their portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your

questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the

technical support service. For the telephone number to call, see the contact numbers for your region.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you

call the automated order-status service. A recording prompts you for the information needed to locate and

report on your order. For the telephone number to call, see the contact numbers for your region.

Technical Support Service

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Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about

hardware. Our technical support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's technical support service, see "Technical Assistance" and then call the number for your

as listed in "Contacting Dell."

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for

customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call,

see the contact numbers for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order,

the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the

contact numbers for your region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the

outside of the box.

For the telephone number to call, see the contact numbers for your region.

2. Include a copy of the invoice and a letter describing the reason for the return.

3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages

reported by the Dell Diagnostics.

4. Include any accessories that belong with the item(s) being returned (power cables, software floppy

guides, and so on) if the return is for credit.

5. Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned,

and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not

accepted.

Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and

to you.

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Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support

telephone system direct your call more efficiently.

Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for

technical assistance and call from a telephone at or near the computer. You may be asked to type some

commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps

possible only at the computer itself. Ensure that the computer documentation is available.

Contacting Dell

To contact Dell electronically, you can access the following websites:

zwww.dell.com

zsupport.dell.com (technical support)

CAUTION: Before working inside your computer, read the safety instructions in your System

Information Guide.

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service tag (bar code on the back of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system's start-up files. If the

computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling

Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

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zpremiersupport.dell.com (technical support for educational, government, healthcare, and

medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the

following table. If you need assistance in determining which codes to use, contact a local or an international

operator.

Country (City)

International

Code Country Code

City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Anguilla General Support toll-free: 800-335-0031

Antigua and

Barbuda

General Support 1-800-805-5924

Argentina (Buenos

Aires)

International Access

Code: 00

Country Code: 54

City Code: 11

Website: www.dell.com.ar

Tech Support and Customer Care toll-free: 0-800-444-0733

Sales 0-810-444-3355

Tech Support Fax 11 4515 7139

Customer Care Fax 11 4515 7138

Aruba General Support toll-free: 800-1578

Australia (Sydney)

International Access

Code: 0011

Country Code: 61

City Code: 2

E-mail (Australia): au_tech_support@dell.com

E-mail (New Zealand): nz_tech_support@dell.com

Home and Small Business 1-300-65-55-33

Government and Business toll-free: 1-800-633-559

Preferred Accounts Division (PAD) toll-free: 1-800-060-889

Customer Care toll-free: 1-800-819-339

Corporate Sales toll-free: 1-800-808-385

Transaction Sales toll-free: 1-800-808-312

Fax toll-free: 1-800-818-341

Austria (Vienna)

International Access

Code: 900

Country Code: 43

City Code: 1

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Home/Small Business Sales 01 795 67602

Home/Small Business Fax 01 795 67605

Home/Small Business Customer Care 01 795 67603

Preferred Accounts/Corporate Customer Care 0660 8056

Home/Small Business Technical Support 01 795 67604

Preferred Accounts/Corporate Technical Support 0660 8779

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Switchboard 01 491 04 0

Bahamas General Support toll-free: 1-866-278-6818

Barbados General Support 1-800-534-3066

Belgium (Brussels)

International Access

Code: 00

Country Code: 32

City Code: 2

Website: support.euro.dell.com

E-mail: tech_be@dell.com

E-mail for French Speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Technical Support 02 481 92 88

Customer Care 02 481 91 19

Home/Small Business Sales toll-free: 0800 16884

Corporate Sales 02 481 91 00

Fax 02 481 92 99

Switchboard 02 481 91 00

Bermuda General Support 1-800-342-0671

Bolivia General Support toll-free: 800-10-0238

Brazil

International Access

Code: 00

Country Code: 55

City Code: 51

Website: www.dell.com/br

Customer Support, Technical Support 0800 90 3355

Tech Support Fax 51 481 5470

Customer Care Fax 51 481 5480

Sales 0800 90 3390

British Virgin

Islands

General Support toll-free: 1-866-278-6820

Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia) 604 633 4966

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales (Penang, Malaysia) 604 633 4955

Canada (North York,

Ontario)

International Access

Code: 011

Automated Order-Status System toll-free: 1-800-433-9014

AutoTech (automated technical support) toll-free: 1-800-247-9362

TechFax toll-free: 1-800-950-1329

Customer Care (home/small business) toll-free: 1-800-847-4096

Customer Care (med./large business, government) toll-free: 1-800-326-9463

Technical Support (home/small business) toll-free: 1-800-847-4096

Technical Support (med./large bus., government) toll-free: 1-800-847-4096

Sales (direct sales—from outside Toronto) toll-free: 1-800-387-5752

Sales (direct sales—from within Toronto) 416 758-2200

Sales (federal government, education, and medical) toll-free: 1-800-567-7542

Cayman Islands General Support 1-800-805-7541

Chile (Santiago) Sales, Customer Support, and Technical Support toll-free: 1230-020-4823

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Country Code: 56

City Code: 2

China (Xiamen)

Country Code: 86

City Code: 592

Tech Support website: support.ap.dell.com/china

Tech Support E-mail: cn_support@dell.com

Tech Support Fax 818 1350

Home and Small Business Technical Support toll-free: 800 858 2437

Corporate Accounts Technical Support toll-free: 800 858 2333

Customer Experience toll-free: 800 858 2060

Home and Small Business toll-free: 800 858 2222

Preferred Accounts Division toll-free: 800 858 2062

Large Corporate Accounts GCP toll-free: 800 858 2055

Large Corporate Accounts Key Accounts toll-free: 800 858 2628

Large Corporate Accounts North toll-free: 800 858 2999

Large Corporate Accounts North Government and

Education

toll-free: 800 858 2955

Large Corporate Accounts East toll-free: 800 858 2020

Large Corporate Accounts East Government and

Education

toll-free: 800 858 2669

Large Corporate Accounts Queue Team toll-free: 800 858 2572

Large Corporate Accounts South toll-free: 800 858 2355

Large Corporate Accounts West toll-free: 800 858 2811

Large Corporate Accounts Spare Parts toll-free: 800 858 2621

Colombia General Support 980-9-15-3978

Costa Rica General Support 0800-012-0435

Czech Republic

(Prague)

International Access

Code: 00

Country Code: 420

City Code: 2

Website: support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support 02 22 83 27 27

Customer Care 02 22 83 27 11

Fax 02 22 83 27 14

TechFax 02 22 83 27 28

Switchboard 02 22 83 27 11

Denmark

(Copenhagen)

International Access

Code: 00

Country Code: 45

Website: support.euro.dell.com

E-mail Support (portable computers):

den_nbk_support@dell.com

E-mail Support (desktop computers):

den_support@dell.com

E-mail Support (servers):

Nordic_server_support@dell.com

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Technical Support 7023 0182

Customer Care (Relational) 7023 0184

Home/Small Business Customer Care 3287 5505

Switchboard (Relational) 3287 1200

Fax Switchboard (Relational) 3287 1201

Switchboard (Home/Small Business) 3287 5000

Fax Switchboard (Home/Small Business) 3287 5001

Dominica General Support toll-free: 1-866-278-6821

Dominican Republic General Support 1-800-148-0530

Ecuador General Support toll-free: 999-119

El Salvador General Support 01-899-753-0777

Finland (Helsinki)

International Access

Code: 990

Country Code: 358

City Code: 9

Website: support.euro.dell.com

E-mail: fin_support@dell.com

E-mail Support (servers): Nordic_support@dell.com

Technical Support 09 253 313 60

Technical Support Fax 09 253 313 81

Relational Customer Care 09 253 313 38

Home/Small Business Customer Care 09 693 791 94

Fax 09 253 313 99

Switchboard 09 253 313 00

France (Paris)

(Montpellier)

International Access

Code: 00

Country Code: 33

City Codes: (1) (4)

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support 0825 387 270

Customer Care 0825 823 833

Switchboard 0825 004 700

Switchboard (calls from outside of France) 04 99 75 40 00

Sales 0825 004 700

Fax 0825 004 701

Fax (calls from outside of France) 04 99 75 40 01

Corporate

Technical Support 0825 004 719

Customer Care 0825 338 339

Switchboard 01 55 94 71 00

Sales 01 55 94 71 00

Fax 01 55 94 71 01

Germany (Langen) Website: support.euro.dell.com

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International Access

Code: 00

Country Code: 49

City Code: 6103

E-mail: tech_support_central_europe@dell.com

Technical Support 06103 766-7200

Home/Small Business Customer Care 0180-5-224400

Global Segment Customer Care 06103 766-9570

Preferred Accounts Customer Care 06103 766-9420

Large Accounts Customer Care 06103 766-9560

Public Accounts Customer Care 06103 766-9555

Switchboard 06103 766-7000

Grenada General Support toll-free: 1-866-540-3355

Guatemala General Support 1-800-999-0136

Guyana General Support toll-free: 1-877-270-4609

Hong Kong

International Access

Code: 001

Country Code: 852

Technical Support (Dimension™ and Inspiron™) 296 93188

Technical Support (OptiPlex™, Latitude™, and Dell

Precision™)

296 93191

Customer Service (non-technical, post-sales issues) 800 93 8291

Transaction Sales toll-free: 800 96 4109

Large Corporate Accounts HK toll-free: 800 96 4108

Large Corporate Accounts GCP HK toll-free: 800 90 3708

India Technical Support 1600 33 8045

Sales 1600 33 8044

Ireland

(Cherrywood)

International Access

Code: 16

Country Code: 353

City Code: 1

Website: support.euro.dell.com

E-mail: dell_direct_support@dell.com

Ireland Technical Support 1850 543 543

U.K. Technical Support (dial within U.K. only) 0870 908 0800

Home User Customer Care 01 204 4095

Small Business Customer Care 01 204 4444

U.K. Customer Care (dial within U.K. only) 0870 906 0010

Corporate Customer Care 01 204 4003

Ireland Sales 01 204 4444

U.K. Sales (dial within U.K. only) 0870 907 4000

SalesFax 01 204 0144

Fax 01 204 5960

Switchboard 01 204 4444

Italy (Milan)

International Access

Code: 00

Country Code: 39

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support 02 577 826 90

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City Code: 02 Customer Care 02 696 821 14

Fax 02 696 821 13

Switchboard 02 696 821 12

Corporate

Technical Support 02 577 826 90

Customer Care 02 577 825 55

Fax 02 575 035 30

Switchboard 02 577 821

Jamaica General Support (dial from within Jamaica only) 1-800-682-3639

Japan (Kawasaki)

International Access

Code: 001

Country Code: 81

City Code: 44

Website: support.jp.dell.com

Technical Support (servers) toll-free: 0120-198-498

Technical Support outside of Japan (servers) 81-44-556-4162

Technical Support (Dimension™ and Inspiron™) toll-free: 0120-198-226

Technical Support outside of Japan (Dimension and

Inspiron)

81-44-520-1435

Technical Support (Dell Precision™, OptiPlex™, and

Latitude™)

toll-free:0120-198-433

Technical Support outside of Japan (Dell Precision,

OptiPlex, and Latitude)

81-44-556-3894

24-Hour Automated Order Service 044-556-3801

Customer Care 044-556-4240

Business Sales Division (up to 400 employees) 044-556-1465

Preferred Accounts Division Sales (over 400

employees)

044-556-3433

Large Corporate Accounts Sales (over 3500

employees)

044-556-3430

Public Sales (government agencies, educational

institutions, and medical institutions)

044-556-1469

Global Segment Japan 044-556-3469

Individual User 044-556-1760

Faxbox Service 044-556-3490

Switchboard 044-556-4300

Korea (Seoul)

International Access

Code: 001

Country Code: 82

City Code: 2

Technical Support toll-free: 080-200-3800

Sales toll-free: 080-200-3600

Customer Service (Seoul, Korea) toll-free: 080-200-3800

Customer Service (Penang, Malaysia) 604 633 4949

Fax 2194-6202

Switchboard 2194-6000

Latin America Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093

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Customer Service (Austin, Texas, U.S.A.) 512 728-3619

Fax (Technical Support and Customer Service)

Texas, U.S.A.)

512 728-3883

Sales (Austin, Texas, U.S.A.) 512 728-4397

SalesFax (Austin, Texas, U.S.A.) 512 728-4600

or 512 728-3772

Luxembourg

International Access

Code: 00

Country Code: 352

Website: support.euro.dell.com

E-mail: tech_be@dell.com

Technical Support (Brussels, Belgium) 02 481 92 88

Home/Small Business Sales (Brussels, Belgium) toll-free: 080016884

Corporate Sales (Brussels, Belgium) 02 481 91 00

Customer Care (Brussels, Belgium) 02 481 91 19

Fax (Brussels, Belgium) 02 481 92 99

Switchboard (Brussels, Belgium) 02 481 91 00

Macao

Country Code: 853

Technical Support toll-free: 0800 582

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll-free: 0800 581

Malaysia (Penang)

International Access

Code: 00

Country Code: 60

City Code: 4

Technical Support toll-free: 1 800 888 298

Customer Service 04 633 4949

Transaction Sales toll-free: 1 800 888 202

Corporate Sales toll-free: 1 800 888 213

Mexico

International Access

Code: 00

Country Code: 52

Customer Technical Support 001-877-384-8979

or 001-877-269-3383

Sales 50-81-8800

or 01-800-888-3355

Customer Service 001-877-384-8979

or 001-877-269-3383

Main 50-81-8800

or 01-800-888-3355

Montserrat General Support toll-free: 1-866-278-6822

Netherlands Antilles General Support 001-800-882-1519

Netherlands

(Amsterdam)

Website: support.euro.dell.com

E-mail (Technical Support):

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International Access

Code: 00

Country Code: 31

City Code: 20

(Enterprise): nl_server_support@dell.com

(Latitude): nl_latitude_support@dell.com

(Inspiron): nl_inspiron_support@dell.com

(Dimension): nl_dimension_support@dell.com

(OptiPlex): nl_optiplex_support@dell.com

(Dell Precision): nl_workstation_support@dell.com

Technical Support 020 674 45 00

Technical Support Fax 020 674 47 66

Home/Small Business Customer Care 020 674 42 00

Relational Customer Care 020 674 4325

Home/Small Business Sales 020 674 55 00

Relational Sales 020 674 50 00

Home/Small Business Sales Fax 020 674 47 75

Relational Sales Fax 020 674 47 50

Switchboard 020 674 50 00

Switchboard Fax 020 674 47 50

New Zealand

International Access

Code: 00

Country Code: 64

E-mail (New Zealand): nz_tech_support@dell.com

E-mail (Australia): au_tech_support@dell.com

Home and Small Business 0800 446 255

Government and Business 0800 444 617

Sales 0800 441 567

Fax 0800 441 566

Nicaragua General Support 001-800-220-1006

Norway (Lysaker)

International Access

Code: 00

Country Code: 47

Website: support.euro.dell.com

E-mail Support (portable computers):

nor_nbk_support@dell.com

E-mail Support (desktop computers):

nor_support@dell.com

E-mail Support (servers):

nordic_server_support@dell.com

Technical Support 671 16882

Relational Customer Care 671 17514

Home/Small Business Customer Care 23162298

Switchboard 671 16800

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Fax Switchboard 671 16865

Panama General Support 001-800-507-0962

Peru General Support 0800-50-669

Poland (Warsaw)

International Access

Code: 011

Country Code: 48

City Code: 22

Website: support.euro.dell.com

E-mail: pl_support@dell.com

Customer Service Phone 57 95 700

Customer Care 57 95 999

Sales 57 95 999

Customer Service Fax 57 95 806

Reception Desk Fax 57 95 998

Switchboard 57 95 999

Portugal

International Access

Code: 00

Country Code: 35

E-mail: support.euro.dell.com/es/es/emaildell/

Technical Support 800 834 077

Customer Care 800 300 415 or

800 834 075

Sales 800 300 410 or

800 300 411 or

800 300 412 or

121 422 07 10

Fax 121 424 01 12

Puerto Rico General Support 1-800-805-7545

St. Kitts and Nevis General Support toll-free: 1-877-441-4731

St. Lucia General Support 1-800-882-1521

St. Vincent and the

Grenadines

General Support toll-free: 1-877-270-4609

Singapore

(Singapore)

International Access

Code: 005

Country Code: 65

Technical Support toll-free: 800 6011 051

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll-free: 800 6011 054

Corporate Sales toll-free: 800 6011 053

South Africa

(Johannesburg)

International Access

Code:

09/091

Country Code: 27

City Code: 11

Website: support.euro.dell.com

E-mail: dell_za_support@dell.com

Technical Support 011 709 7710

Customer Care 011 709 7707

Sales 011 709 7700

Fax 011 706 0495

Switchboard 011 709 7700

Southeast Asian and Customer Technical Support, Customer Service, and 604 633 4810

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Pacific Countries Sales (Penang, Malaysia)

Spain (Madrid)

International Access

Code: 00

Country Code: 34

City Code: 91

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Home and Small Business

Technical Support 902 100 130

Customer Care 902 118 540

Sales 902 118 541

Switchboard 902 118 541

Fax 902 118 539

Corporate

Technical Support 902 100 130

Customer Care 902 118 546

Switchboard 91 722 92 00

Fax 91 722 95 83

Sweden (Upplands

Vasby)

International Access

Code: 00

Country Code: 46

City Code: 8

Website: support.euro.dell.com

E-mail: swe_support@dell.com

E-mail Support for Latitude and Inspiron:

Swe-nbk_kats@dell.com

E-mail Support for OptiPlex: Swe_kats@dell.com

E-mail Support for Servers:

Nordic_server_support@dell.com

Technical Support 08 590 05 199

Relational Customer Care 08 590 05 642

Home/Small Business Customer Care 08 587 70 527

Employee Purchase Program (EPP) Support 20 140 14 44

Fax Technical Support 08 590 05 594

Sales 08 590 05 185

Switzerland

(Geneva)

International Access

Code: 00

Country Code: 41

City Code: 22

Website: support.euro.dell.com

E-mail: swisstech@dell.com

E-mail for French-speaking HSB and Corporate

Customers:

support.euro.dell.com/ch/fr/emaildell/

Technical Support (Home and Small Business) 0844 811 411

Technical Support (Corporate) 0844 822 844

Customer Care (Home and Small Business) 0848 802 202

Customer Care (Corporate) 0848 821 721

Fax 022 799 01 90

Switchboard 022 799 01 01

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Taiwan

International Access

Code: 002

Country Code: 886

Technical Support (portable and desktop computers) toll-free: 00801 86 1011

Technical Support (servers) toll-free: 0080 60 1256

Transaction Sales toll-free: 0080 651 228

or 0800 33 556

Corporate Sales toll-free: 0080 651 227

or 0800 33 555

Thailand

International Access

Code: 001

Country Code: 66

Technical Support toll-free: 0880 060 07

Customer Service (Penang, Malaysia) 604 633 4949

Sales toll-free: 0880 060 09

Trinidad/Tobago General Support 1-800-805-8035

Turks and Caicos

Islands

General Support toll-free: 1-866-540-3355

U.K. (Bracknell)

International Access

Code: 00

Country Code: 44

City Code: 1344

Website: support.euro.dell.com

Customer Care website:

dell.co.uk/lca/customerservices

E-mail: dell_direct_support@dell.com

Technical Support (Corporate/Preferred Accounts/PAD

[1000+ employees])

0870 908 0500

Technical Support (direct/PAD and general) 0870 908 0800

Global Accounts Customer Care 01344 373 185

or 01344 373 186

Home and Small Business Customer Care 0870 906 0010

Corporate Customer Care 0870 908 0500

Preferred Accounts (500–5000 employees) Customer

Care

01344 373 196

Central Government Customer Care 01344 373 193

Local Government & Education Customer Care 01344 373 199

Health Customer Care 01344 373 194

Home and Small Business Sales 0870 907 4000

Corporate/Public Sector Sales 01344 860 456

Uruguay General Support toll-free: 000-413-598-

U.S.A. (Austin,

Texas)

International Access

Code: 011

Country Code: 1

Automated Order-Status Service toll-free: 1-800-433-9014

AutoTech (portable and desktop computers) toll-free: 1-800-247-9362

Consumer (Home and Home Office)

Technical Support toll-free: 1-800-624-9896

Customer Service toll-free: 1-800-624-9897

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DellNet™ Service and Support toll-free: 1-877-Dellnet

(1-877-335-5638)

Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133

Financial Services website: www.dellfinancialservices.com

Financial Services (lease/loans) toll-free: 1-877-577-3355

Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210

Business

Customer Service and Technical Support toll-free: 1-800-822-8965

Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133

Projectors Technical Support toll-free: 1-877-459-7298

Public (government, education, and healthcare)

Customer Service and Technical Support toll-free: 1-800-456-3355

Employee Purchase Program (EPP) Customers toll-free: 1-800-234-1490

Dell Sales toll-free: 1-800-289-3355

or toll-free: 1-800-879-

3355

Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561

Software and Peripherals Sales toll-free: 1-800-671-3355

Spare Parts Sales toll-free: 1-800-357-3355

Extended Service and Warranty Sales toll-free: 1-800-247-4618

Fax toll-free: 1-800-727-8320

Dell Services for the Deaf, Hard-of-Hearing, or

Impaired

toll-free: 1-877-DELLTTY

(1-877-335-5889)

U.S. Virgin Islands General Support 1-877-673-3355

Venezuela General Support 8001-3605

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Specifications

Microprocessor

System Information

PC Card

Smart Card

Memory

Ports and Connectors

Communications

Video

Audio

Display

Keyboard

Touch Pad

Track Stick

Battery

AC Adapter

Physical

Environmental

Microprocessor

Microprocessor type Intel® Centrino™ Mobile Technology

or Intel Pentium® M

L1 cache 8 KB (internal)

L2 cache 1 MB (on die)

External bus frequency 400 MHz

System Information

System chip set Intel 855

Data bus width 64 bits

DRAM bus width 64 bits

Microprocessor address bus width 32 bits

PC Card

CardBus controller TI 7510 CardBus controller

PC Card connector supports one Type I or Type II card

Cards supported 3.3 V and 5 V

PC Card connector size 68 pins

Data width (maximum) PCMCIA 16 bits

CardBus 32 bits

Smart Card

Read/write capabilities reads and writes to all ISO 7816

1/2/3/4 microprocessor cards (T=0,

T=1)

Cards supported 3V and 5V

Program technology supported Java cards

Interface speed 9600–115,200 BPS

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EMV level level 1 certified

WHQL certification PC/SC

Compatibility compatible within a PKI environment

Insert/eject cycles certified for up to 100,000 cycles

Memory

Memory module connector two user-accessible SODIMM sockets

Memory module capacities 128MB, 256 MB, 512 MB, and 1024

Memory type 266-MHz DDR SDRAM

Minimum memory 128 MB

Maximum memory 2 GB

Ports and Connectors

Serial 9-pin connector; 16550C-

16-byte buffer connector

Parallel 25-hole connector; unidirectional,

bidirectional, or ECP

Video 15-hole connector

Audio microphone miniconnector,

stereo headphones/speakers

miniconnector

USB two 4-pin USB 2.0–compliant

connectors

Dell™ D/Bay connector 4-pin USB 2.0-compliant connectors

and 4 power supply pins

Infrared sensor sensor compatible with IrDA

Standard 1.1 (Fast IR) and IrDA

Standard 1.0 (Slow IR)

S-video TV-out 7-pin mini-DIN connector for S-

video, composite video, and S/PDIF

(TV/digital audio-adapter cable

supports composite video and

S/PDIF)

Mini PCI Type IIIA Mini PCI card slot

Modem RJ-11 port

Network adapter RJ-45 port

IEEE 1394 4-pin serial connector

Communications

Modem:

Type v.92 56K MDC

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Controller softmodem

Interface internal AC'97 bus

Network adapter 10/100/1000 Ethernet LAN on

system board

Wireless internal Mini PCI Wi-Fi wireless

support; Bluetooth™ (optional,

available at point of sale only)

Video

Video type 64-bit or 128-bit hardware

accelerated

Video controller NVIDIA GeForce4 4200

Video memory 32 MB or 64 MB

Data bus 4X AGP

LCD interface LVDS

TV support NTSC or PAL in S-video and

composite modes

Audio

Audio type Intel AC'97

Stereo conversion 20-bit (stereo digital-to-analog),

18-bit (stereo analog-to-digital)

Interfaces:

Internal AC'97

External microphone miniconnector,

stereo headphones/speakers

miniconnector

Speaker two 4-ohm speakers

Internal speaker amplifier 2-W channel into 4 ohms

Volume controls keyboard shortcuts or program

menus

Display

Type WXGA or WUXGA

Dimensions:

Height 222.5 mm (8.76 inches)

Width 344.5 mm (13.56 inches)

Diagonal 391.2 mm (15.4 inches)

Maximum resolutions 1280 x 800 (WXGA)

1920 x 1200 (WUXGA)

Response time (typical) 35-ms fall (maximum)

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Refresh rate 60 Hz

Operating angle 0° (closed) to 180°

Viewing angles:

Horizontal ±65°

Vertical ±50°

Pixel pitch 0.2588 (WXGA)

0.1725 (WUXGA)

Power Consumption:

Panel with backlight (typical) 5.5 W

Controls brightness can be controlled through

keyboard shortcuts

Keyboard

Number of keys 87 (U.S. and Canada); 88 (Europe);

91 (Japan)

Key travel 2.7 mm ± 0.3 mm (0.11 inch ±

0.016 inch)

Key spacing 19.05 mm ± 0.3 mm (0.75 inch ±

0.012 inch)

Layout QWERTY/AZERTY/Kanji

Touch Pad

X/Y position resolution

(graphics table mode)

240 cpi

Size:

Width 64.88-mm (2.55-inch) sensor-active

area

Height 48.88-mm (1.92-inch) rectangle

Track Stick

X/Y position resolution

(graphics table mode)

250 count/sec @ 100 gf

Size protrudes 0.5 mm (0.02 inch) higher

than surrounding keycaps

Battery

Type 9-cell "smart" lithium ion (72 WHr)

Dimensions:

Depth 222.8 mm (8.77 inches)

Height 22.5 mm (0.89 inch)

Width 67 mm (2.64 inches)

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Weight 0.48 kg (1.06 lb)

Voltage 11.1 VDC

Charge time with computer off approximately 1 hour to reach 80

percent charge

Operating time approximately 3 to 4 hours; can be

significantly reduced under certain

power-intensive conditions

Temperature range:

Operating 0° to 35°C (32° to 95°F)

Storage –40° to 65°C (–40° to 149°F)

AC Adapter

Input voltage 100–240 VAC

Input current (maximum) 1.5 A

Input frequency 50–60 Hz

Output current 4.62 A

Output power 90 W

Rated output voltage 19.5 VDC

Dimensions:

Height 27.94 mm (1.1 inches)

Width 58.42 mm (2.3 inches)

Depth 133.85 mm (5.25 inches)

Weight (with cables) 0.4 kg (0.9 lb)

Temperature range:

Operating 0° to 35°C (32° to 95°F)

Storage –40° to 65°C (–40° to 149°F)

Physical

Height 38.6 mm (1.52 inches)

Width 361.3 mm (14.22 inches)

Depth 276.2 mm (10.87 inches)

Weight:

With travel module and 72-

WHr battery

3.18 kg (7.0 lb)

With CD drive and 72-WHr

battery

3.36 kg (7.4 lb)

Environmental

Temperature range:

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Operating 0° to 35°C (32° to 95°F)

Storage –40° to 65°C (–40° to 149°F)

Relative humidity (maximum):

Operating 10% to 90% (noncondensing)

Storage 5% to 95% (noncondensing)

Maximum vibration (using a

vibration spectrum that simulates

user environment):

Operating 0.66 GRMS

Storage 1.30 GRMS

Maximum shock (measured with

drive in head-parked position and a

2-ms half-sine pulse):

Operating 122 G

Storage 163 G

Altitude (maximum):

Operating –15.2 to 3048 m (–50 to 10,000 ft)

Storage –15.2 to 10,668 m (–50 to 35,000

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Appendix

Macrovision Product Notice

Ergonomic Computing Habits

Regulatory Notices

Warranty and Return Policy

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of certain U.S.

patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use

this copyright protection technology must be authorized by Macrovision Corporation and is intended for home

and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse

engineering or disassembly is prohibited.

Ergonomic Computing Habits

For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your

workstation:

zPosition your computer directly in front of you as you work.

zAdjust the tilt of the computer's display, its contrast and/or brightness settings, and the lighting around

you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize

reflections and glare on the display.

zWhen using an external monitor with your computer, set the monitor at a comfortable viewing distance

(usually 450 to 610 millimeters [18 to 24 inches] from your eyes). Make sure the monitor screen is at

level or slightly lower when you are sitting in front of the monitor.

zUse a chair that provides good lower-back support.

zKeep your forearms horizontal with your wrists in a neutral, comfortable position while using the

keyboard, touch pad, track stick, or external mouse.

zAlways use the palm rest with the keyboard, touch pad, or track stick. Leave space to rest your hands

when using an external mouse.

zLet your upper arms hang naturally at your sides.

zEnsure that your feet are resting flat on the floor.

zWhen sitting, make sure the weight of your legs is on your feet and not on the front of your chair seat.

Adjust your chair's height or use a footrest, if necessary, to maintain proper posture.

CAUTION: Improper or prolonged keyboard use may result in

CAUTION: Viewing the display or external monitor screen for extended periods of time may

result in eye strain.

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zVary your work activities. Try to organize your work so that you do not have to type for extended

of time. When you stop typing, try to do things that use both hands.

For more information about ergonomic computing habits, see the BSR/HFES 100 standard, which can be

purchased on the Human Factors and Ergonomics Society (HFES) website at:

www.hfes.org/publications/HFES100.htm

References:

1. American National Standards Institute. ANSI/HFES 100: American National Standards for Human Factors

Engineering of Visual Display Terminal Workstations. Santa Monica, CA: Human Factors Society, Inc., 1988.

2. Human Factors and Ergonomics Society. BSR/HFES 100 Draft standard for trial use: Human Factors

Engineering of Computer Workstations. Santa Monica, CA: Human Factors and Ergonomics Society, 2002.

3. International Organization for Standardization (ISO). ISO 9241 Ergonomics requirements for office work

visual display terminals (VDTs). Geneva, Switzerland: International Organization for Standardization, 1992.

Regulatory Notices

Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power

signal leads, that endangers the functioning of a radio navigation or other safety service or seriously

obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services

include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic

pager, and Personal Communication Services (PCS). These licensed services, along with unintentional

such as digital devices, including computers, contribute to the electromagnetic environment.

Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly

in the electronic environment. While this computer has been designed and determined to be compliant with

regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular

installation. If this equipment does cause interference with radio communications services, which can be

determined by turning the equipment off and on, you are encouraged to try to correct the interference by one

more of the following measures:

zReorient the receiving antenna.

zRelocate the computer with respect to the receiver.

zMove the computer away from the receiver.

zPlug the computer into a different outlet so that the computer and the receiver are on different branch

circuits.

If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for

additional suggestions.

Dell™ computers are designed, tested, and classified for their intended electromagnetic environment. These

electromagnetic environment classifications generally refer to the following harmonized definitions:

zClass A is typically for business or industrial environments.

zClass B is typically for residential environments.

Information Technology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O)

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devices, monitors, and so on, that are integrated into or connected to the computer should match the

electromagnetic environment classification of the computer.

A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell

device to reduce the possibility of interference with radio communications services. Using shielded

cables ensures that you maintain the appropriate EMC classification for the intended environment.

For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on

the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117.

Most Dell computers are classified for Class B environments. However, the inclusion of certain options can

change the rating of some configurations to Class A. To determine the electromagnetic classification for your

computer or device, see the following sections specific for each regulatory agency. Each section provides

country-specific EMC/EMI or product safety information.

FCC Notices (U.S. Only)

Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital

To determine which classification applies to your computer, examine all FCC registration labels located on the

bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If

one of the labels carries a Class A rating, your entire computer is considered to be a Class A digital device. If

labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your

computer is considered to be a Class B digital device.

Once you have determined your computer's FCC classification, read the appropriate FCC notice. Note that

regulations provide that changes or modifications not expressly approved by Dell could void your authority

operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

zThis device may not cause harmful interference.

zThis device must accept any interference received, including interference that may cause undesired

operation.

Class A

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference

when the equipment is operated in a commercial environment. This equipment generates, uses, and can

radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction

may cause harmful interference with radio communications. Operation of this equipment in a residential area

likely to cause harmful interference, in which case you will be required to correct the interference at your own

expense.

Class B

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference

a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the manufacturer's instruction manual, may cause interference with

communications. However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can be determined by

turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the

following measures:

zReorient or relocate the receiving antenna.

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zIncrease the separation between the equipment and the receiver.

zConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.

zConsult the dealer or an experienced radio/television technician for help.

FCC Identification Information

The following information is provided on the device or devices covered in this document in compliance with

regulations:

zModel number: PP02X

zCompany name:

Dell Computer Corporation

One Dell Way

Round Rock, Texas 78682 USA

512-338-4400

Modem Regulatory Information

This equipment complies with Part 68 of the FCC Rules. On the bottom of your computer is a label that

among other information, the FCC registration number and ringer equivalence number (REN) for your

equipment. If requested, you must provide this information to the telephone company.

The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive

RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most

the sum of all the RENs on your telephone line should be less than five to ensure proper service from the

telephone company. To be certain of the number of devices that you may connect to a line, as determined by

the total RENs, contact your local telephone company.

The registration jack Universal Service Order Code (USOC) used by this equipment is RJ-11C. An FCC

telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected

to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant.

This equipment cannot be used on public coin-phone service provided by the telephone company. Connection

party line service is subject to state tariffs.

There are no user serviceable parts on the modem contained in your computer.

If your telephone equipment causes harm to the telephone network, the telephone company will notify you in

advance that service may be temporarily discontinued. If advance notice is not practical, the telephone

will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if

believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could

affect the operation of this equipment. If this happens, the telephone company will provide advance notice in

order for you to make necessary modifications to maintain uninterrupted service.

If you experience trouble with this telephone equipment, see "Getting Help" in your computer's

documentation or, for some computers, the section titled "Contacting Dell" in your computer's online guide to

find the appropriate telephone number for obtaining customer assistance. If the equipment is causing harm to

the telephone network, the telephone company may request that you disconnect the equipment until the

problem is resolved.

Fax Branding

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The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other

electronic device, including fax machines, to send any message unless such message clearly contains in a

margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and

it is sent, identification of the business, other entity, or individual sending the message, and the telephone

number of the sending machine or such business, other entity, or individual. The telephone number provided

may not be a 900 number or any other number for which charges exceed local or long-distance transmission

charges.

IC Notice (Canada Only)

Most Dell computers (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-

Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification

A or B) applies to your computer (or other Dell digital apparatus), examine all registration labels located on

bottom, side, or the back panel of your computer (or other digital apparatus). A statement in the form of "IC

Class A ICES-003" or "IC Class B ICES-003" will be located on one of these labels. Note that Industry Canada

regulations provide that changes or modifications not expressly approved by Dell could void your authority to

operate this equipment.

Modem Regulatory Information

The IC label identifies certified equipment. This certification means that the equipment meets

telecommunications network protective, operational, and safety requirements as prescribed in the appropriate

Terminal Equipment Technical Requirements document(s). The IC label does not guarantee that the

will operate to the user's satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of

local telecommunications company. The equipment must also be installed using an acceptable method of

connection. The customer should be aware that compliance with the above conditions may not prevent

degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any

or alteration made by a user to this equipment, or equipment malfunctions, may give the telephone

communications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection, that the electrical ground connections of the power utility,

telephone lines, and internal metallic water-pipe system, if present, are connected together. This precaution

may be particularly important in rural areas.

NOTE: The REN assigned to each terminal device provides an indication of the maximum number of terminals

allowed to be connected to a telephone interface. The termination on an interface may consist of any

combination of devices subject only to the requirement that the sum of the RENs of all the devices does not

exceed the number five.

NOTICE: Users should not attempt to make such connections themselves. Contact the appropriate

electric inspection authority, or electrician, as appropriate.

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The REN for the internal modem as stated on the IC regulatory label located on the bottom of the computer is

0.6 B.

The following information is provided in compliance with IC regulations:

Dell Computer Corporation

One Dell Way

Round Rock, TX 78682 USA

512-338-4400

CE Notice (European Union)

Marking by the symbol indicates compliance of this Dell computer to the EMC Directive and the Low

Directive of the European Union. Such marking is indicative that this Dell system meets the following technical

standards:

zEN 55022 — "Information Technology Equipment — Radio Disturbance Characteristics — Limits and

Methods of Measurement."

zEN 55024 — "Information Technology Equipment - Immunity Characteristics - Limits and Methods of

Measurement."

zEN 61000-3-2 — "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 2: Limits for Harmonic

Current Emissions (Equipment Input Current Up to and Including 16 A Per Phase)."

zEN 61000-3-3 — "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 3: Limitation of

Fluctuations and Flicker in Low-Voltage Supply Systems for Equipment With Rated Current Up to and

Including 16 A."

zEN 60950 — "Safety of Information Technology Equipment."

NOTE: EN 55022 emissions requirements provide for two classifications:

zClass A is for typical commercial areas.

zClass B is for typical domestic areas.

This Dell device is classified for use in a typical Class B domestic environment.

A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is

on file at Dell Computer Corporation Products Europe BV, Limerick, Ireland.

CE Mark Notice

This equipment complies with the essential requirements of the European Union Directive 1999/5/EC.

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New Zealand Telecom Warnings

General

"The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that

item complies with minimum conditions for connection to its network. It indicates no endorsement of the

product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any

will work correctly in all respects with another item of Telepermitted equipment of a different make or model,

nor does it imply that any product is compatible with all of Telecom's network services."

"This equipment does not fully meet Telecom impedance requirements. Performance limitations may occur

used in conjunction with some parts of the network. Telecom will accept no responsibility should difficulties

in such circumstances."

"This equipment shall not be set up to make automatic calls to the Telecom `111' Emergence Service."

"If a charge for local calls is unacceptable, the `Dial' button should NOT be used for local calls. Only the 7-

of the local number should be dialed from your telephone. DO NOT dial the area code digit or the `0' prefix."

"This equipment may not provide for the effective hand-over of a call to another device connected to the same

line."

Important Notice

"Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone, not

dependent on local power, is available for emergency use."

"Some parameters required for compliance with Telecom's Telepermit requirements are dependent on the

equipment (PC) associated with this device. The associated equipment shall be set to operate within the

following limits for compliance with Telecom's Specification:

1. There shall be no more than 10 call attempts to the same number within any 30-minute period for any

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single manual call initiation, and the equipment shall go on-hook for a period of not less than 30

between the end of one attempt and the beginning of the next attempt.

2. Where automatic calls are made to different numbers, the equipment shall go on-line for a period of not

less than 5 seconds between the end of one attempt and the beginning of the next attempt.

3. The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of

ringing."

"All persons using this device for recording telephone conversations shall comply with New Zealand law. This

requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the

Principles enumerated in the Privacy Act of 1993 shall be complied with in respect to the nature of the

information collected, the purpose for its collection, how it is used and what is disclosed to any other party."

ENERGY STAR® Compliance

Certain configurations of Dell computers comply with the requirements set forth by the Environmental

Agency (EPA) for energy-efficient computers. If the front panel of your computer bears the ENERGY STAR®

Emblem, your original configuration complies with these requirements and all ENERGY STAR® power

management features of the computer are enabled.

NOTE: Any Dell computer bearing the ENERGY STAR® Emblem is certified to comply with EPA ENERGY

requirements as configured when shipped by Dell. Any changes you make to this configuration (such as

installing additional expansion cards or drives) may increase the computer's power consumption beyond the

limits set by the EPA's ENERGY STAR® Computers program.

ENERGY STAR® Emblem

The EPA's ENERGY STAR® Computers program is a joint effort between the EPA and computer manufacturers

reduce air pollution by promoting energy-efficient computer products. The EPA estimates that use of ENERGY

STAR® computer products can save computer users up to two billion dollars annually in electricity costs. In

turn, this reduction in electricity usage can reduce emissions of carbon dioxide, the gas primarily responsible

the greenhouse effect, and sulfur dioxide and nitrogen oxides, the primary causes of acid rain.

You can also help reduce electricity usage and its side effects by turning off your computer when it is not in

for extended periods of time, particularly at night and on weekends.

Simplified Chinese Class A Warning Notice (China Only)

On Class A systems, the following warning will appear near the regulatory label:

Warning: This is a Class A product. In a domestic environment this product may cause radio

interference, in which case the user may be required to take adequate measures.

EN 55022 Compliance (Czech Republic Only)

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VCCI Notice (Japan Only)

Most Dell computers are classified by the Voluntary Control Council for Interference (VCCI) as Class B

information technology equipment (ITE). However, the inclusion of certain options can change the rating of

some configurations to Class A. ITE, including devices, expansion cards, printers, input/output (I/O) devices,

monitors, and so on, integrated into or connected to the computer should match the electromagnetic

environment classification (Class A or B) of the computer.

To determine which classification applies to your computer, examine the regulatory labels/markings (see

Class A ITE Regulatory Mark" and "VCCI Class B ITE Regulatory Mark") located on the bottom, side, or back

panel of your computer. Once you have determined your computer's VCCI classification, read the appropriate

VCCI notice.

Class A ITE

This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) for

information technology equipment. If this equipment is used in a domestic environment, radio disturbance

arise. When such trouble occurs, the user may be required to take corrective actions.

VCCI Class A ITE Regulatory Mark

If the regulatory label includes the following marking, your computer is a Class A product:

Class B ITE

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This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for

information technology equipment. If this equipment is used near a radio or television receiver in a domestic

environment, it may cause radio interference. Install and use the equipment according to the instruction

manual.

VCCI Class B ITE Regulatory Mark

If the regulatory label includes the following marking, your computer is a Class B product:

MIC Notice (Republic of Korea Only)

To determine which classification (Class A or B) applies to your computer (or other Dell digital device),

the Republic of Korean Ministry of Information and Communications (MIC) registration labels located on your

computer (or other Dell digital device). The MIC label may be located separately from the other regulatory

marking applied to your product. Line two of the label identifies the emissions class for the product—"(A)" for

Class A products or "(B)" for Class B products.

NOTE: MIC emissions requirements provide for two classifications:

zClass A devices are for business purposes.

zClass B devices are for nonbusiness purposes.

Class A Device

Please note that this device has been approved for business purposes with regard to electromagnetic

interference. If you find that this device is not suitable for your use, you may exchange it for a nonbusiness-

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purpose device.

MIC Class A Regulatory Label

If the regulatory label includes the following marking, your computer is a Class A product:

Class B Device

Please note that this device has been approved for nonbusiness purposes and may be used in any

including residential areas.

MIC Class B Regulatory Label

If the regulatory label includes the following marking, your computer is a Class B product.

Polish Center for Testing and Certification Notice

The equipment should draw power from a socket with an attached protection circuit (a 3-prong socket). All

equipment that works together (computer, monitor, printer, and so on) should have the same power supply

source.

The phasing conductor of the room's electrical installation should have a reserve short-circuit protection

in the form of a fuse with a nominal value no larger than 16 amperes (A).

To completely switch off the equipment, the power supply cable must be removed from the power supply

socket, which should be located near the equipment and easily accessible.

A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of

standards PN-93/T-42107 and PN-EN 55022.

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BSMI Notice (Taiwan Only)

If you find a or mark on the regulatory

label on the bottom, side, or back panel of your computer, the following section is applicable:

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NOM Information (Mexico Only)

The following information is provided on the device(s) described in this document in compliance with the

requirements of the official Mexican standards (NOM):

Exporter: Dell Computer Corporation

One Dell Way

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Warranty and Return Policy

Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are

new or equivalent to new in accordance with industry-standard practices. For information about the Dell

warranty for your computer, see the System Information Guide.

Round Rock, TX 78682

Importer: Dell Computer de México,

S.A. de C.V.

Paseo de la Reforma 2620 - 11°

Col. Lomas Altas

11950 México, D.F.

Ship to: Dell Computer de México,

S.A. de C.V. al Cuidado de Kuehne

Nagel de México S. de R.I.

Avenida Soles No. 55

Col. Peñon de los Baños

15520 México, D.F.

Model number: PP02X

Supply voltage: 100–240 VAC

Frequency: 50–60 Hz

Current 1.5 A

Output voltage: 20 VDC

Output current: 3.5 A

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Glossary

A B C D E F G H I K L M N O P R S T U V W X Z

Terms in this Glossary are provided for informational purposes only and may or may not describe features

included with your particular computer.

AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter

power cable in to an electrical outlet.

ACPI — advanced configuration and power interface — A power management specification that enables

Microsoft® Windows® operating systems to put a computer in standby or hibernate mode to conserve the

amount of electrical power allocated to each device attached to the computer.

AGP — accelerated graphics port — A dedicated graphics port that allows system memory to be used for

related tasks. AGP delivers a smooth, true-color video image because of the faster interface between the

circuitry and the computer memory.

antivirus software — A program designed to identify, quarantine, and/or delete viruses from your computer.

APR — advanced port replicator — A docking device that allows you to conveniently use a monitor, keyboard,

mouse, and other devices with your portable computer.

ASF — alert standards format — A standard to define a mechanism for reporting hardware and software alerts

to a management console. ASF is designed to be platform- and operating system-independent.

backup — A copy of a program or data file on a floppy disk, CD, or hard drive. As a precaution, back up the

data files from your hard drive regularly.

battery — An internal power source used to operate portable computers when not connected to an AC

and an electrical outlet.

battery life span — The length of time (years) during which a portable computer battery is able to be

and recharged.

battery operating time — The length of time (minutes or hours) that a portable computer battery holds a

charge while powering the computer.

BIOS — basic input/output system — A program (or utility) that serves as an interface between the computer

hardware and the operating system. Unless you understand what effect the settings have on the computer,

not change the settings for this program. Also referred to as the system setup program.

bit — The smallest unit of data interpreted by your computer.

Bluetooth™ — A wireless technology standard for short-range (9 m [29 feet]) networking devices that allows

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for enabled devices to automatically recognize each other.

boot sequence — Specifies the order of the devices from which the computer attempts to boot.

bootable CD — A CD that you can use to start your computer. In case your hard drive is damaged or your

computer has a virus, ensure that you always have a bootable CD or floppy disk available. Your Drivers and

Utilities or Resource CD is a bootable CD.

bootable disk — A disk that you can use to start your computer. In case your hard drive is damaged or your

computer has a virus, ensure that you always have a bootable CD or floppy disk available.

bps — bits per second — The standard unit for measuring data transmission speed.

BTU — British thermal unit — A measurement of heat output.

bus — A communication pathway between the components in your computer.

bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information.

byte — The basic data unit used by your computer. A byte is usually equal to 8 bits.

C — Celsius — A temperature measurement system where 0° is the freezing point and 100° is the boiling

of water.

cache — A special high-speed storage mechanism which can be either a reserved section of main memory or

independent high-speed storage device. The cache enhances the efficiency of many microprocessor

L1 cache — Primary cache stored inside the microprocessor.

L2 cache — Secondary cache which can either be external to the microprocessor or incorporated into

microprocessor architecture.

carnet — An international customs document that facilitates temporary imports into foreign countries. Also

known as a merchandise passport.

CD — compact disc — An optical form of storage media, typically used for audio and software programs.

CD drive — A drive that uses optical technology to read data from CDs.

CD player — The software used to play music CDs. The CD player displays a window with buttons that you

to play a CD.

CD-R — CD recordable — A recordable version of a CD. Data can be recorded only once onto a CD-R. Once

recorded, the data cannot be erased or written over.

CD-RW — CD rewritable — A rewritable version of a CD. Data can be written to a CD-RW disc, and then

and written over (rewritten).

CD-RW drive — A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs)

discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once.

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CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and

to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times,

you can write to CD-R discs only once.

clock speed — The speed, given in MHz, that indicates how fast computer components that are connected to

the system bus operate.

COA — Certificate of Authenticity — The Windows alpha-numeric code located on a sticker on your computer.

You may need the COA to complete the operating system setup or reinstallation. Also referred to as the

Key or Product ID.

Control Panel — A Windows utility that allows you to modify operating system and hardware settings, such

display settings.

controller — A chip that controls the transfer of data between the microprocessor and memory or between

microprocessor and devices.

CRIMM — continuity rambus in-line memory module — A special module that has no memory chips and is

to fill unused RIMM slots.

cursor — The marker on a display or screen that shows where the next keyboard, touch pad, or mouse action

will occur. It often is a blinking solid line, an underline character, or a small arrow.

DDR SDRAM — double-data-rate SDRAM — A type of SDRAM that doubles the data burst cycle, improving

system performance.

device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your

device driver — See driver.

DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it

typically used to connect PS/2 keyboard or mouse cable connectors.

disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up

that retrieve data from disk storage. Computers that use disk striping generally allow the user to select the

unit size or stripe width.

DMA — direct memory access — A channel that allows certain types of data transfer between RAM and a

to bypass the microprocessor.

docking device — See APR.

DMTF — Distributed Management Task Force — A consortium of hardware and software companies who

management standards for distributed desktop, network, enterprise, and Internet environments.

domain — A group of computers, programs, and devices on a network that are administered as a unit with

common rules and procedures for use by a specific group of users. A user logs on to the domain to gain

to the resources.

DRAM — dynamic random-access memory — Memory that stores information in integrated circuits containing

capacitors.

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driver — Software that allows the operating system to control a device such as a printer. Many devices do not

work properly if the correct driver is not installed in the computer.

DSL — Digital Subscriber Line — A technology that provides a constant, high-speed Internet connection

an analog telephone line.

dual display mode — A display setting that allows you to use a second monitor as an extension of your

display. Also referred to as extended display mode.

DVD — digital versatile disc — A disc usually used to store movies. DVDs are double-sided, whereas CDs are

single-sided. DVD drives read most CD media as well.

DVD drive — A drive that uses optical technology to read data from DVDs and CDs.

DVD player — The software used to watch DVD movies. The DVD player displays a window with buttons that

you use to watch a movie.

DVD+RW — DVD rewritable — A rewritable version of a DVD. Data can be written to a DVD+RW disc, and

erased and written over (rewritten). (DVD+RW technology is different from DVD-RW technology.)

DVD+RW drive — A drive that can read DVDs and most CD media and write to DVD+RW (rewritable DVDs)

discs.

DVI — digital video interface — A standard for digital transmission between a computer and a digital video

display; the DVI adapter works through the computer's integrated graphics.

ECC — error checking and correction — A type of memory that includes special circuitry for testing the

of data as it passes in and out of memory.

ECP — extended capabilities port — A parallel connector design that provides improved bidirectional data

transmission. Similar to EPP, ECP uses direct memory access to transfer data and often improves

EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard drives

CD drives.

EMI — electromagnetic interference — Electrical interference caused by electromagnetic radiation.

ENERGY STAR® — Environmental Protection Agency requirements that decrease the overall consumption of

electricity.

EPP — enhanced parallel port — A parallel connector design that provides bidirectional data transmission.

ESD — electrostatic discharge — A rapid discharge of static electricity. ESD can damage integrated circuits

found in computer and communications equipment.

expansion card — A circuit board that installs in an expansion slot on the system board in some computers,

expanding the capabilities of the computer. Examples include video, modem, and sound cards.

expansion slot — A connector on the system board (in some computers) where you insert an expansion

connecting it to the system bus.

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Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express

Service Code when contacting Dell for assistance. Express Service Code service may not be available in

countries.

extended display mode — A display setting that allows you to use a second monitor as an extension of your

display. Also referred to as dual display mode.

extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed.

Fahrenheit — A temperature measurement system where 32° is the freezing point and 212° is the boiling

of water.

FCC — Federal Communications Commission — A U.S. agency responsible for enforcing communications-

regulations that state how much radiation computers and other electronic equipment can emit.

floppy drive — A disk drive that can read and write to floppy disks.

folder — A term used to describe space on a disk or drive where files are organized and grouped. Files in a

folder can be viewed and ordered in various ways, such as alphabetically, by date, and by size.

format — The process that prepares a drive or disk for file storage. When a drive or disk is formatted, the

existing information on it is lost.

FSB — front side bus — The data path and physical interface between the microprocessor and RAM.

FTP — file transfer protocol — A standard Internet protocol used to exchange files between computers

connected to the Internet.

G — gravity — A measurement of weight and force.

GB — gigabyte — A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to

refer to hard drive storage, the term is often rounded to 1,000,000,000 bytes.

GHz — gigahertz — A measurement of frequency that equals one thousand million Hz, or one thousand MHz.

The speeds for computer microprocessors, buses, and interfaces are often measured in GHz.

graphics mode — A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors.

Graphics modes can display an unlimited variety of shapes and fonts.

GUI —

raphical user interface — Software that interacts with the user by means of menus, windows, and

NOTE: If your computer has two PC Card connectors, always install extended PC Cards in the top

connector.

NOTICE: Always remove an extended PC Card before packing the computer or traveling. If something

strikes the exposed end of the PC Card, the system board may be damaged.

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icons. Most programs that operate on the Windows operating systems are GUIs.

hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often

used interchangeably.

heat sink — A metal plate on some microprocessors that helps dissipate heat.

help file — A file that contains descriptive or instructional information about a product. Some help files are

associated with a particular program, such as Help in Microsoft Word. Other help files function as stand-alone

reference sources. Help files typically have a filename extension of .hlp or .chm.

hibernate mode — A power management mode that saves everything in memory to a reserved space on the

hard drive and then turns off the computer. When you restart the computer, the memory information that

saved to the hard drive is automatically restored.

HTML — hypertext markup language — A set of codes inserted into an Internet web page intended for display

on an Internet browser.

HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the

Internet.

Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic

devices are often measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz).

IC — Industry Canada — The Canadian regulatory body responsible for regulating emissions from electronic

equipment, much as the FCC does in the United States.

IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny electronic

components are fabricated for use in computer, audio, and video equipment.

IDE — integrated device electronics — An interface for mass storage devices in which the controller is

integrated into the hard drive or CD drive.

IEEE 1394 — Institute of Electrical and Electronics Engineers, Inc. — A high-performance serial bus used to

connect IEEE 1394-compatible devices, such as digital cameras and DVD players, to the computer.

infrared sensor — A port that allows you to transfer data between the computer and infrared-compatible

devices without using a cable connection.

integrated — Usually refers to components that are physically located on the computer's system board. Also

referred to as built-in.

I/O — input/output — An operation or device that enters and extracts data from your computer. Keyboards

printers are I/O devices.

I/O address — An address in RAM that is associated with a specific device (such as a serial connector,

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connector, or expansion slot) and allows the microprocessor to communicate with that device.

IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can

communicate with the microprocessor. Each device connection must be assigned an IRQ. Although two

can share the same IRQ assignment, you cannot operate both devices simultaneously.

ISP — Internet service provider — A company that allows you to access its host server to connect directly to

Internet, send and receive e-mail, and access websites. The ISP typically provides you with a software

user name, and access phone numbers for a fee.

Kb — kilobit — A unit of data that equals 1024 bits. A measurement of the capacity of memory integrated

circuits.

KB — kilobyte — A unit of data that equals 1024 bytes but is often referred to as 1000 bytes.

keyboard shortcut — A command requiring you to press multiple keys at the same time. Also referred to as

key combination.

kHz — kilohertz — A measurement of frequency that equals 1000 Hz.

LAN — local area network — A computer network covering a small area. A LAN usually is confined to a

or a few nearby buildings. A LAN can be connected to another LAN over any distance through telephone

and radio waves to form a wide area network (WAN).

LCD — liquid crystal display — The technology used by portable computer and flat-panel displays.

LED — light-emitting diode — An electronic component that emits light to indicate the status of the computer.

local bus — A data bus that provides a fast throughput for devices to the microprocessor.

LPT — line print terminal — The designation for a parallel connection to a printer or other parallel device.

Mb — megabit — A measurement of memory chip capacity that equals 1024 Kb.

Mbps — megabits per second — One million bits per second. This measurement is typically used for

transmission speeds for networks and modems.

MB — megabyte — A measurement of data storage that equals 1,048,576 bytes. 1 MB equals 1024 KB. When

used to refer to hard drive storage, the term is often rounded to 1,000,000 bytes.

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MB/sec — megabytes per second — One million bytes per second. This measurement is typically used for

transfer ratings.

memory — A temporary data storage area inside your computer. Because the data in memory is not

permanent, it is recommended that you frequently save your files while you are working on them, and

save your files before you shut down the computer. Your computer can contain several different forms of

memory, such as RAM, ROM, and video memory. Frequently, the word memory is used as a synonym for

memory address — A specific location where data is temporarily stored in RAM.

memory mapping — The process by which the computer assigns memory addresses to physical locations at

start-up. Devices and software can then identify information that the microprocessor can access.

memory module — A small circuit board containing memory chips, which connects to the system board.

MHz — megahertz — A measure of frequency that equals 1 million cycles per second. The speeds for

microprocessors, buses, and interfaces are often measured in MHz.

microprocessor — A computer chip that interprets and executes program instructions. Sometimes the

microprocessor is referred to as the processor or the CPU (central processing unit).

modem — A device that allows your computer to communicate with other computers over analog telephone

lines. Three types of modems include: external, PC Card, and internal. You typically use your modem to

to the Internet and exchange e-mail.

module bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™

module.

monitor — The high-resolution TV-like device that displays computer output.

mouse — A pointing device that controls the movement of the cursor on your screen. Typically you roll the

mouse over a hard, flat surface to move the pointer or cursor on your screen.

ms — millisecond — A measure of time that equals one thousandth of a second. Access times of storage

are often measured in ms.

network adapter — A chip that provides network capabilities. A computer may include a network adapter on

its system board, or it may contain a PC Card with an adapter on it. A network adapter is also referred to as

NIC (network interface controller).

NIC — See network adapter.

notification area — The section of the Windows taskbar that contains icons for providing quick access to

programs and computer functions, such as the clock, volume control, and print status. Also referred to as

system tray.

ns — nanosecond — A measure of time that equals one billionth of a second.

NVRAM — nonvolatile random access memory — A type of memory that stores data when the computer is

turned off or loses its external power source. NVRAM is used for maintaining computer configuration

such as date, time, and other system setup options that you can set.

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Optical Drive — A drive that uses optical technology to read or write data from CDs, DVDs, or DVD+RWs.

Example of optical drives include CD drives, DVD drives, CD-RW drives, and CD-RW/DVD combo drives.

parallel connector — An I/O port often used to connect a parallel printer to your computer. Also referred to

an LPT port.

partition — A physical storage area on a hard drive that is assigned to one or more logical storage areas

as logical drives. Each partition can contain multiple logical drives.

PC Card — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are

types of PC Cards.

PCI — peripheral component interconnect — PCI is a local bus that supports 32-and 64-bit data paths,

providing a high-speed data path between the microprocessor and devices such as video, drives, and

PCMCIA — Personal Computer Memory Card International Association — The organization that establishes

standards for PC Cards.

PIN — personal identification number — A sequence of numerals and/or letters used to restrict unauthorized

access to computer networks and other secure systems.

PIO — programmed input/output — A method of transferring data between two devices through the

microprocessor as part of the data path.

pixel — A single point on a display screen. Pixels are arranged in rows and columns to create an image. A

resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and

down.

Plug-and-Play — The ability of the computer to automatically configure devices. Plug and Play provides

automatic installation, configuration, and compatibility with existing hardware if the BIOS, operating

and all devices are Plug and Play compliant.

POST — power-on self-test — Diagnostics programs, loaded automatically by the BIOS, that perform basic

on the major computer components, such as memory, hard drives, and video. If no problems are detected

during POST, the computer continues the start-up.

program — Any software that processes data for you, including spreadsheet, word processor, database, and

game packages. Programs require an operating system to run.

PS/2 — personal system/2 — A type of connector for attaching a PS/2-compatible keyboard, mouse, or

PXE — pre-boot execution environment — A WfM (Wired for Management) standard that allows networked

computers that do not have an operating system to be configured and started remotely.

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RAID — redundant array of independent disks — A system of two or more drives working together for

performance and fault tolerance. RAID drives are typically used on servers and high-end PCs.

The three most common RAID levels are 0, 3, and 5:

zLevel 0: Provides data striping but no redundancy. Level 0 improves performance but does not

provide fault tolerance.

zLevel 3: Same as Level 0, but also reserves one dedicated drive for error correction data,

good performance and some level of fault tolerance.

zLevel 5: Provides data striping at the byte level and also stripe error correction information,

resulting in excellent performance and good fault tolerance.

RAM — random-access memory — The primary temporary storage area for program instructions and data.

information stored in RAM is lost when you shut down your computer.

readme file — A text file included with a software package or hardware product. Typically, readme files

installation information and describe new product enhancements or corrections that have not yet been

documented.

read-Only — Data and/or files you can view but cannot edit or delete. A file can have read-only status if:

zIt resides on a physically write-protected floppy disk, CD, or DVD.

zIt is located on a network in a directory and the system administrator has assigned rights only to

specific individuals.

refresh rate — The frequency, measured in Hz, at which your screen's horizontal lines are recharged

(sometimes also referred to as its vertical frequency). The higher the refresh rate, the less video flicker can

seen by the human eye.

resolution — The sharpness and clarity of an image produced by a printer or displayed on a monitor. The

higher the resolution, the sharper the image.

RFI — radio frequency interference — Interference that is generated at typical radio frequencies, in the range

10 kHz to 100,000 MHz. Radio frequencies are at the lower end of the electromagnetic frequency spectrum

are more likely to have interference than the higher frequency radiations, such as infrared and light.

ROM — read-only memory — Memory that stores data and programs that cannot be deleted or written to by

computer. ROM, unlike RAM, retains its contents after you shut down your computer. Some programs

to the operation of your computer reside in ROM.

RPM — revolutions per minute — The number of rotations that occur per minute. Hard drive speed is often

measured in rpm.

RTC — real time clock — Battery-powered clock on the system board that keeps the date and time after you

shut down the computer.

RTCRST — real-time clock reset — A jumper on the system board of some computers that can often be used

troubleshooting problems.

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ScanDisk — A Microsoft utility that checks files, folders, and the hard disk's surface for errors. ScanDisk often

runs when you restart the computer after it has stopped responding.

SDRAM — synchronous dynamic random-access memory — A type of DRAM that is synchronized with the

optimal clock speed of the microprocessor.

serial connector — An I/O port often used to connect devices such as a handheld digital device or digital

camera to your computer.

service tag — A bar code label on your computer that identifies your computer when you access Dell Support

at support.dell.com or when you call Dell for customer service or technical support.

setup program — A program that is used to install and configure hardware and software. The setup.exe or

install.exe program comes with most Windows software packages. Setup program differs from system setup

program.

shortcut — An icon that provides quick access to frequently used programs, files, folders, and drives. When

place a shortcut on your Windows desktop and double-click the icon, you can open its corresponding folder

file without having to find it first. Shortcut icons do not change the location of files. If you delete a shortcut,

original file is not affected. Also, you can rename a shortcut icon.

shutdown — The process of closing windows and exiting programs, exiting the operating system, and turning

off your computer. You can lose data if you turn off your computer before completing a shutdown.

smart card — A card that is embedded with a microprocessor and a memory chip. Smart cards can be used

authenticate a user on computers equipped for smart cards.

software — Anything that can be stored electronically, such as computer files or programs.

S/PDIF — Sony/Philips Digital Interface — An audio transfer file format that allows the transfer of audio from

one file to another without converting it to and from an analog format, which could degrade the quality of

file.

standby mode — A power management mode that shuts down all unnecessary computer operations to save

energy.

surge protectors — Prevent voltage spikes, such as those that may occur during an electrical storm, from

entering the computer through the electrical outlet. Surge protectors do not protect against lightning strikes

against brownouts, which occur when the voltage drops more than 20 percent below the normal AC-line

level.

Network connections cannot be protected by surge protectors. Always disconnect the network cable from

network connector during electrical storms.

SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA

resolutions are 800 x 600 and 1024 x 768.

The number of colors and resolution that a program displays depends on the capabilities of the monitor, the

video controller and its drivers, and the amount of video memory installed in the computer.

S-video TV-out — A connector used to attach a TV or digital audio device to the computer.

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SXGA — super-extended graphics array — A video standard for video cards and controllers that supports

resolutions up to 1280 x 1024.

SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that

resolutions up to 1400 x 1050.

system board — The main circuit board in your computer. Also known as the motherboard.

system setup program — A utility that serves as an interface between the computer hardware and the

operating system. System setup allows you to configure user-selectable options in the BIOS, such as date

time or system password. Unless you understand what effect the settings have on the computer, do not

the settings for this program.

system tray — See notification area.

TAPI — telephony application programming interface — Enables Windows programs to operate with a wide

variety of telephony devices, including voice, data, fax, and video.

text editor — A program used to create and edit files that contain only text; for example, Windows Notepad

uses a text editor. Text editors do not usually provide word wrap or formatting functionality (the option to

underline, change fonts, and so on).

travel module — A plastic device designed to fit inside the module bay of a portable computer to reduce the

weight of the computer.

UPS — uninterruptible power supply — A backup power source used when the electrical power fails or drops

an unacceptable voltage level. A UPS keeps a computer running for a limited amount of time when there is

electrical power. UPS systems typically provide surge suppression and may also provide voltage regulation.

Small UPS systems provide battery power for a few minutes to enable you to shut down your computer.

USB — universal serial bus — A hardware interface for a low-speed device such as a USB-compatible

mouse, joystick, scanner, set of speakers, printer, broadband devices (DSL and cable modems), imaging

devices, or storage devices. Devices are plugged directly in to a 4-pin socket on your computer or in to a

port hub that plugs in to your computer. USB devices can be connected and disconnected while the

turned on, and they can also be daisy-chained together.

UTP — unshielded twisted pair — Describes a type of cable used in most telephone networks and some

computer networks. Pairs of unshielded wires are twisted to protect against electromagnetic interference,

than relying on a metal sheath around each pair of wires to protect against interference.

UXGA — ultra extended graphics array — A video standard for video cards and controllers that supports

resolutions up to 1600 x 1200.

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video controller — The circuitry on a video card or on the system board (in computers with an integrated

controller) that provides the video capabilities—in combination with the monitor—for your computer.

video memory — Memory that consists of memory chips dedicated to video functions. Video memory is

faster than system memory. The amount of video memory installed primarily influences the number of

that a program can display.

video mode — A mode that describes how text and graphics are displayed on a monitor. Graphics-based

software, such as Windows operating systems, displays in video modes that can be defined as x horizontal

by y vertical pixels by z colors. Character-based software, such as text editors, displays in video modes that

be defined as x columns by y rows of characters.

video resolution — See resolution.

virus — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus

program moves from one computer to another through an infected disk, software downloaded from the

or e-mail attachments. When an infected program starts, its embedded virus also starts.

A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk

left in the drive when the computer is shut down and then turned on, the computer is infected when it reads

boot sectors of the floppy disk expecting to find the operating system. If the computer is infected, the boot

may replicate itself onto all the floppy disks that are read or written in that computer until the virus is

eradicated.

V — volt — The measurement of electric potential or electromotive force. One V appears across a resistance o

ohm when a current of 1 ampere flows through that resistance.

W — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt.

WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For

example, a 66-WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours.

wallpaper — The background pattern or picture on the Windows desktop. Change your wallpaper through the

Windows Control Panel. You can also scan in your favorite picture and make it wallpaper.

write-protected — Files or media that cannot be changed. Use write-protection when you want to protect

from being changed or destroyed. To write-protect a 3.5-inch floppy disk, slide its write-protect tab to the

position.

XGA — extended graphics array — A video standard for video cards and controllers that supports resolutions

to 1024 x 768.

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ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or

removed with no stress applied to either the chip or its socket.

Zip — A popular data compression format. Files that have been compressed with the Zip format are called Zip

files and usually have a filename extension of .zip. A special kind of zipped file is a self-extracting file, which

a filename extension of .exe. You can unzip a self-extracting file by double-clicking it.

Zip drive — A high-capacity floppy drive developed by Iomega Corporation that uses 3.5-inch removable

called Zip disks. Zip disks are slightly larger than regular floppy disks, about twice as thick, and hold up to

MB of data.

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Broadcom BRCM1017 Broadcom 802.11ag WLAN mini PCI card User Manual file C temp hhE8F0

Broadcom Corporation Broadcom 802.11ag WLAN mini PCI card file C temp hhE8F0

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User guide PP02X part 2

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