Checkpoint Systems TR7240R EAS Detection System Module User Manual Users manual

Checkpoint Systems Inc EAS Detection System Module Users manual

Users manual

ElectronicArticleSurveillanceNorthAmericaUser’sGuideCopyright©2016.CheckpointSystems,Inc.CheckpointSystems,Inc.ElectronicArticleSurveillanceUser’sGuide
TableofContentsIntroduction 3‐5EquipmentCareDos&Don’ts 6EASAntennas 7‐8TroubleshootingGuide 9‐10HardTagApplication 11‐13Hard TaggingDosandDon’ts 14HardTagRemoval 15Soft Labels 16EASTagsandLabels 17WheretoApply Labels 18Label DosandDon’ts 19SourceTagging 20LabelDeactivation 21OmniVerifier 22Deactivation 23‐26TestingProcedures 27‐28Troubleshooting 29‐31Handling AlarmActivations 32AlarmActivationLog 33‐34CustomerService Procedures 35‐37ImportantInformation for User's 38‐40
CongratulationsonyournewCheckpointSystems,Inc.ElectronicArticleSurveillance(EAS)equipment,thebestinretailanti‐thefttechnology!YourEASsystemisdesignedtodetershopliftingandprovideanunobtrusiveshoppingexperiencethatspeedstheflowofcustomertransactions.Checkpoint’ssolutionsareflexibleenoughtobevisibleorundetectableasrequired,fromwideopeningsbetweenpedestalswithopensightlinestotightercontrolsystemsthatphysicallyremindcustomersthatmerchandiseissecured.BehindtheTechnologyCheckpoint’sleading‐edgetechnologyusesradiofrequency(RF)wavesthatareemittedbythepedestalsattheentrancetotheestablishment.ThiscreatesaninvisiblewallbetweenthepedestalsthatsearchesonlyforliveCheckpointtagsattachedtomerchandise.Ifthetagisnotdeactivatedpriortothemerchandiseleavingthestore,thepedestalsproduceanalarm–intheformofalight,asound,andifdesired,anadditionalsignalfromadevicesuchasavoicealarmorcounter.Thelosspreventionproceduresateachstoredetermineseveralfactorsincludingtypeofalarm,lengthofalarmandhowtorespondtoanalarm.The EAS pedestal sends a radio signal into theintended detection area. If that signal detects aCheckpoint tag, an alarm will sound.3Introduction
TipsforaSuccessfulEASDeployment•Thetrainingofmanagementandstoreassociatesisthekeytosuccessfuluse.•Itisimportanttorememberthatthesystemisonlyadeterrentbasedtoolanditseffectivenessdependslargelyuponhowstoreassociatesinterfacewithit.•Shrinkageresultscanvaryeventhoughtheyareobtainedfromthesamesysteminthesameenvironmentdependingontheattitudeofmanagementandstoreassociatestowardstheoveralltaggingprogram.•Anothermajorfactoris storeassociateknowledge oftheequipmentandtheoveralltaggingprogram.•Toobtainmaximumbenefitsandavoidunnecessaryservicecalls,itisessentialthatstoreassociatesaregivencompleteandthoroughinstruction.•Teamworkisessential.Storeassociatesonlyneedtohaveabasicknowledgelevelandtheyshouldbeinstructedonwhythesystemhasbeeninstalledaswellastheimportanceoftheirindividualinput.•Anin‐depthknowledgeandunderstandingshouldbeacquiredbythestoremanagerandanyotherpersonnelgivenresponsibility(duringashift)forrespondingtosystemalarmsorprovidingin‐storetraining.BestPracticesandSystemBasicsTraining ‐Trainallmanagement&storeassociatesregularlyTesting‐ TestAllequipmentonadailybasisTagging ‐Taghighestriskproductstaggedoncorrectpositions,asperCorporatepoliciesResponse‐ RespondtoeachandeveryalarmVigilance‐ Vigilancefromallstoreassociatesatalltimes4Introduction
ImportantEASFactstoRemember•Thesystemhasbeeninstalledtodeterpeoplefromtakingmerchandisefromthestorewithoutitpassingthroughapprovedpointofsaleortransactionpoints.• Withoutanalertworkforce,systemswillnotfunctioncorrectly.Remember,theCheckpointsystemisatoolthatleveragesyourexistingsecuritypolicies.AsistrueofallEASplatforms,thisRF‐EASsystemcanonlybeaseffectiveasthepeoplewhooperateit.•Theoperationofthesystemshouldneverbediscussedwithanyone,nomatterhowofficialtheylook.Youcouldbetalkingtoapotentialshoplifter.•Ananswersuchas‘It’saninventorycheckingsystem’shouldsatisfythecurious.Ifnot,tellthemyoudonotknowthetechnicalmechanicsofthesystem,butyouknowitisveryeffective.•ThesystemisutilizedbytaggingmerchandisewithspecialCheckpoint&Alphahardtags,keepersandlabels.Duringanormaltransaction,thecashierwillremoveanyhardtagsorkeepersandwilldeactivateanylabelsbypassingthemerchandiseoveradeactivationfield.Thedeactivationfieldturnsoffthesignalproducedbythetagandthecustomercanexitthestorewithoutcausingthesystemtoalarm.•Thesystemworksonharmlessradiowaves.Thebasicprinciplebeingthatwhenatunedcircuit(oratag)passesthroughtheenergyfieldproducedatthedoorsystem,theelectricalpropertiesofthisfieldarechanged.Thesystemwilldetectthechangesandproduceanalarm(withsound,lightorboth)untilthetagismovedfromthedetectionzone.5Introduction
EquipmentCareDosandDon’tsTheenvironmentinwhichthesystemisinstalledisafactortobetakenintoconsiderationforpeakperformance.Thissectionexplainshowthebestresultsareachieved.Theremaybeinterferencefrommetalitemsneartheantennaorelectricalactivity,whichcancreate'noise'forthesystem.Beforeinstallation,thisistakenintoconsiderationandthesystemorenvironmentisadjustedaccordingly.Itiscommonforstorestomakechangestotheenvironment,whichmayaffectthesystemnegativelyifarulebelowisviolated.Thefollowinglistshouldbeconsideredtopreventapossiblereductionofthesystemssensitivity:Thesystemsusedinstoresatpresentareeither‘swept’,‘pulse’,or360°pulselistenRFtechnology.Ifproposedrenovationsarelikelytoaffectthesystem,pleasecontactCheckpointforadditionaladvice.PleaseNote:Noplasmascreenmonitorsshouldbefittedwithin11–13feetofanyantenna,ineitherthehorizontalorverticalplane.Thiswillcausesysteminterference.EquipmentCareDosandDon’tsDos Don’tsDobesurethatthemainpowersupplyiscleanwithoutanyinterferenceDonotruncablesparalleltotheantennawithin4feetofthesystemDoarrangetohavehalogenlightswhicharefaultyorblownreplacedimmediately,asthiswillaffectthedetectionDonotdecoratesensingantennawithfoilorlights(e.g.Christmaslights)asthesewillinterferewiththesystemDocallCheckpointservicedeskbeforeinstallingnewcarpets/tiles/matstoavoidcuttingsystemcablesDonotplaceliquidsinanareawheretheycouldspillandshort‐circuitthedeactivation/antennaunitsDoturnthesystemoffifthereisremodellingorelectricalworkbeingundertakeninyourstore.*Thiscancausethesystemtoalarmfornoreason6
• Installedatentrances,exits,staffexitsandpossiblyrestroomfacilitiesinyourstore.•Transmitlowfrequencyradiowavesatthesamefrequencyasthetags.• CheckpointNGL(CLASSIC)andEVOLVEiRANGEpulselistensystemsarebasedontransceivertechnologyandthereforecanoperateasasinglestandaloneantenna.•Whenatagentersthedetectionfieldanaudiblealarmisheard.•Afterthealarmoccurs,thesystemautomaticallyresets.•IfanEAStagorlabelstaysinsidethealarmzone,thesystemwillcontinuetoalarmuntilitisremoved.•Allantennasystemsrequiretestingeachdayusingaspecial‘TestTag.’•Thestoremanagerisultimatelyresponsiblefortestingandreportingfaults.Itisessentialthateachandeveryalarmactivationisrespondedtoandhandledappropriately.Classic range: Offers the recognized benefits of Checkpoint Design, Qualityand Detection in three affordable design options.EVOLVE range: Checkpoint’s Premier range, designed with maximumdetection and maximum control with clear KPI driven management tools.Comes complete with full range of data accessories to help retailers growprofitably.EVOLVE EX Exclusive range: An Exclusive collection of designer basedsolutions. For retailers whose store designs require something more exclusive.All based on EVOLVE technology for the best of the best.EVOLVE MV range: The best performing and most flexible range of RFIDantenna solutions on the market.7EASAntennasHowtheyWork
8EASDigitalAntennas
EVOLVE360RF–PulseListenProblem ResolutionTheantennadoesnotalarmwhentestedwithlabels/tagsChecktheredlightisilluminated(solidlight)onthebadgeboard(onSideonly)atthebaseofthepedestal.Usingthekeyprovidedduringtheinstallation,followtheguidebelowtocheckifthesystemisenabledordisabled.(Pleasenote:theredlightonEVOLVEantennadoesnotflashconstantlywhenindisabledmode).1. LocalDisable:•Turnswitchclockwisefor1second,thenreturntocenterposition.LEDdisplay–slowblinking,1pulseevery3seconds.Blinkinglasts20secondsandthengoessolid.2. LocalEnable:•Turnswitchclockwisefor4seconds,thenreturntocenterposition.LEDdisplay–fastblinking,10pulsesasecond.Blinkinglasts20secondsandthengoessolid.3. Ifthelightison:•Andconfirmedsystemsisenabled.Re‐testthesystem.•Ifalltheabovechecksandtesthavebeencarriedoutandthereisstillnodetection,thenpleasecallCheckpointSystemsservicedesk.9TroubleshootingGuide
• Your system should be tested each morning to ensure full functionality.• These tests should be carried out prior to store opening.• The store manager is ultimately responsible for the test.The following are possible problems that could occur, some of which could be rectifiedwithout the attendance of a Checkpoint engineer.Problem ResolutionSystemisalarmingcontinuallyCheck for the following:1. Tagged articles are not within 6 feet of the antenna.2. Metallic objects are not within 6 feet of the antenna.3. Are any cables running nearby?4. There are no faulty lights in the area.5. Check for damage to the antenna.*InextremecasesONLYtheantennaconcernedcanbedisabledandaCheckpointengineercalled.SystemisalarmingintermittentlyTrytologthetime/dateofeachalarmtoseeifapatternisestablished.Check for the following:1. Tagged articles are not within 6 feet of the antenna.2. Metallic objects are not within 6 feet of the antenna.3. Are there cables running nearby?4. There are no faulty lights in the area.5. Check for damage to the antenna.*Call for a Checkpoint engineer if required.DeactivationunitismalfunctioningCheckforthefollowing:1. Checkthatitemsarebeingdeactivatedwithinthedeactivationrangestipulated.2. Checkthatthedeactivationunitisswitchedon,thereshouldbeagreenilluminatedlightonthebox.3. Checkthatthedeactivationunitcablesaresecurelyinplace.4. Makesurethatyoudonothaveanytagsintheareaofthedeactivation.5. TestthedeactivatorwiththeOmni(ifapplicable)ortesttag.*Call for a Checkpoint engineer if required.10TroubleshootingGuide
Hardtagscomeinmanydifferentstylesandtypes.Theyaremadeofhighimpactproofplasticandaresecuredtolockwitheitherapinoralanyardmadeofsteel.Hardtagsarereusableandareremovedfrommerchandiseatthepointofsaleusingamagneticdetacher.Keepers,bottletags,andotherspecialtytagsarealsoavailable.•Seeinsideproductboxfordetailedapplicationinstructions.•Taggingplacementonaproductshouldbestandardizedsothatcashiersknowwheretolocatetagswhenremovingatthepointofsale.•Tagsshouldbepositionedinavisibleplaceontheoutsideofthegarmentformaximumdeterrenteffect.•Pinsshouldbepushedgentlythroughthefabricalongseam,thenpressedeasilyintothetag.•Afterapplying,tagsshouldbecheckedtoensuretheyarefasteningsecurelybygivingthetagagentletug.Usecautionwhenapplyingpinsthroughfineoruniquematerials.•Forpinless orlanyardtags,looparoundthepartoftheproductthatistobeprotectede.g.handleandsecureotherendintothehardtag.GeneralGuidelines11HardTagApplicationWhatisaHardTag?
Tostart:Pinsandhardtagsshouldbeseparatedfromeachother.Pushandrotatepintoopenfabricfibersandtoavoiddamage.Important!Alwaysapplythepinthroughthefabricseam.Pushthepinthroughfabricuntilthestemisseenontheoutsideofthegarment.Lineupthepinwiththeholeinthehardtagandpushinasfarasitwillgo.Ensurepinislockedbygentlypullingupwards.Tagsshouldalwaysbevisiblefromtheoutside.12TaggingProcedures–HardTags
WheretoApplyHardTagsForTops:Sweaters,jackets,blouses,camisolesPlacetag3”abovethehemlineonthewearer’sleftsideseamForShoes&Accessories:Placetagthrougheyelet,loop,orfabricmaterialForBottoms:Jeans,DressPants,Skirts,ShortsPlacetag3”abovethehemlineonthewearer’sleftoutsideseamConsultyourmanager,asapplicationpreferencemayvarybyproductorcompany.ConsultyourCheckpointSalesrepresentativeifyouhavequestions,orwouldlikeassistancedeterminingwheretoplacetags.13
HardTaggingDosandDon'tsHardTaggingDosandDon’tsDos Don'tsTaginaconsistentpositiononalllikegarments Pierceleather,suedeorwaterproof materialsTaginlinewithyourcompanypolicy TaginapositionthatwillinterferewiththecustomertryingagarmentonTaginavisiblepositionformaximumdeterrence UsebentpinsordamagedlanyardsGentlyeasethepinthroughthefabric LeavepinsonthepointofsaleareaoronthefloorPerformthetugtesttoensurethepin/tagislockedinto position StoretagsnexttodeactivationequipmentStoretagsandpins/lanyardsseparatelyonremovalPlacecustomerpaymentcardsnexttothemagneticdetacherEnsurebottletags arepositionedonthenarrowestpartofthebottleneck Placemultiple tagsononeitemCorrect Incorrect14
HardTagRemoval•Usingthemetaldetacher,tagremovalisquickandsimple.•Placetheconeofthetagintothehollowofthedetacher,presslightlyonthepinandliftthepinupwards.Thetagwillremaininthedetacherandthepincanberemovedfromthefabric.•Ifthepindoesnotliftaway,thenpressslightlymorefirmlyonthepinheadandtwistgently.Thisallowsthepintorepositionitselfinthelock.Thepinwillnowliftfromthetag.•Tagsandpinsshouldbestoredsafelyandseparatelyforreuse.•Disposeofanybentpins,thesecouldjaminthelockingmechanism.•Takecarenottoleavethesharppinslyingaround.• Checkpointpersonnelmayboltthedetachertoaconvenientpositiononthepointofsalearea.Itisessentialthatthesedetachersarekeptsecureandnotaccessibletothepublic.•Mostdetachersaresuppliedwithalockandkeytopreventunauthorizedtagremoval.15
LabelsEASLabelsarethinRFlabelsdesignedtohelpprotectmerchandiseanddetertheft.Theselabelscomeinmanydifferentshapes,sizes,prints,colorsandcanbecustomizedtoconveycompanyorcorporateinformation.Itemsonwhichstickertags/labelsareappliedmustbepassedoverthedeactivationequipmentatthepointofsaleinordertoneutralizeandpreventtheantennaattheexitbeingactivatedasthecustomerleavesthestore.Therollsoflabelsaredeliveredina‘live’condition.Alivelabelwillactivatetheantenna.Allrollsmustbekeptatroomtemperature,awayfromcustomersanddeactivationequipment.•Removeonelabelfromtherollandplaceonproductasdesired.Ensurethelabelissmoothlyandcompletelyadhered,andplacedclosetothebarcodeifpossible.•Differenttaggingproceduresandplacementmayberequireddependingonthetypeoflabelandproduct.•Nevercoverimportantorlegalinformationsuchasbestbeforedates,safetyinstructionsoringredients.•Avoidtaggingdirectlyontopofmetallicitemsorfinishes.Doingsomayinterferewiththedetection,butcanstillbesuitableasavisualdeterrent.•EachlabelissubjectedtoCheckpoint’squalitycontrolmeasures.Sometimestagsareproducedthatdonotmeetahighenoughstandard.Thesetagsmayappearwithinanyrollandareidentifiedbyaredspot.•Pleasedisposeofany‘red‐spottedtags’asthesemaynotworkyoursystem.Allfaultytagsareautomaticallyreplacedandaddedattheendofthatroll.GeneralGuidelines16
17EASSolutions–LabelsandTags
WheretoApplyLabelsClearLabels Placement WhiteLabels PlacementBoxedGoodsClear labelsaredesignedtobeavisualdeterrent.Placethemonthefrontofpackaging,butdonotobstructimportantinformation.Placeclosetobarcodeforefficientdeactivation.BoxedGoodsWhitelabelsmaynotbe avisualdeterrent.Placethemonthesideorbackofpackaging,butdonotobstructimportantinformation.PlaceclosetobarcodeforefficientdeactivationPriceTagsorPackagingLabels Placelabelontagbutdonotobstructimportantinformation.Placeclosetobarcodeforefficientdeactivation.PriceTagsorPackagingLabels Placelabelontagbutdonotobstructimportantinformation.Placeclosetobarcodeforefficientdeactivation.SmallGoodsPlacelabelonproductforbestfit‐nopartoflabelshouldstickoffproduct.Clearwindowenablesviewofimportantinformation,andpossiblybarcodes.Labelsmaybecurved,butdonotfoldorbend.SmallGoodsPlacelabelonproductforbestfit‐nopartoflabelshouldstickoffproduct.Placethemonthesideorbackofpackaging,butdonotobstructimportantinformation.Labelsmaybecurved,butdonotfoldorbend.Consultyourmanager,asapplicationpreferencemayvarybyproductorcompany.ConsultyourCheckpointSalesrepresentativeifyouhavequestions,orwouldlikeassistancedeterminingwheretoplacetags.Applicationmayvarydependingontypeandsizeoflabelused.Belowaregeneralguidelinesbasedonstandard,whitelabelsandCheckpointmicro,clearlabels.18
PaperLabelDo’sandDon'tsPaperLabelDosandDon’tsDos Don'tsConsultyourmanagerregardingproperplacementoptionsandproceduresCoverimportantorlegallyrequiredinformationabouttheproductwiththetagApplythetagasclosetotheproductbarcodeaspossible Bendorcreasethetag.AslightcurveisOK.EnsurethatthetagisappliedsmoothlyandevenlyApplytometallicsurfaces,unlessintendedasavisualdeterrentonlyStoretagsatroomtemperatureinasecureareaPlaceanEASlabelonfooditems,unlessitisadesignatedfoodlabelIncorrectCorrectBad19
SourceTaggingCheckpointoffersarangeofresourcesincludingproprietaryRF‐EAS/RFIDtechnologyandglobalsourcing,aswellasconvenientordering,designservicesandexperiencedengineeringsupportforhigh‐speedapplication.Inretailstoresaroundtheworld,radiofrequency(RF)SourceTaggingconsistentlyreduceslossesduetoshopliftingandemployeetheft.RF‐EASSourceTaggingoffersuncompromisingprotectionthatstudiesshowcanincreaseprofitabilityovertheshrinkreductionsavingsofRF‐EASalone.SourceTaggingreduceslaborcostsassociatedwithmanualtaggingbyprovidingfloor‐ready,securemerchandise.SourceTaggingisa“win‐win”forretailersandmanufacturers•Betterproductplacement•Moreaggressivemerchandising•Opendisplayofmanyitems•Improveditemavailabilityforshoppers•MoreaccuratePOSinventorydatatotriggerreordersCheckpoint’sRF‐EAStechnologyisidealforSourceTaggingPaper‐thinRF‐EAStagscanbeembeddedseamlesslyandvirtuallyanywhereonanyproduct,insidebrandedtagsorontheoutsideofanypackaging.Theycanbeappliedatproductionlinespeedsandcanbeoverprintedwithvariabledata.ManypackagingpartnersarecertifiedtoapplyCheckpointRF‐EASlabels.Checkpoint’sEnhancedPerformance(EP)labelsaremoreenvironmentallyfriendlythantraditionallabels;theycontainlessaluminum,lesspaperandlessplastic.ApioneerinRFtechnologywithmorethan40yearsofexperience,Checkpointprovidesunparalleledsupportforsourcetagging,including:• Productanalysisforoptimaltagplacement•Make‐readyprogramtoassistinthestart‐upprocess•On‐sitesupportforequipment/processcertificationandinitialproductionruns20
SoftLabelDeactivation•Labelsarenotreusableandstayonaproductduringandafterpurchase.•Thelabelsmustbecancelledorturnedoffpriortothecustomersleavingthestore.•Thisprocessiscalled“Deactivation”.•Thedeactivationequipmentcomeinseveralforms.AllformsarewiredtoaChassis.•Itisessentialthatthechassisisswitchedon.•Anilluminatedgreenlightonthefrontofthechassisindicatesithaspowerandisoperational.PointofSaleWhilehandlingatransaction,cashiersshouldpasseachproductoverthedeactivators,holdingtheitemsaslowaspossible.Anyfoldingofclothingshouldoccuronthedeactivationlocationonlyaftertheproductispassedoverthedeactivationlocation.Dependingupontheprogramming,abeepmightormightnotsoundtoindicatealabelisdeactivated.21
OmniVerifierThe Omni Verifier is a portable device that has 3 functions. It is rechargeable and comes withits own charger cradle.OmniVerifierwithcardFunction1Testingfora‘live’tag–placein‘PV’mode•Depressredbuttonandholdoverproduct/tag.• Greenlightwillilluminateandiflabel/tagis‘live’theOmniVerifierwillsoundandredlightwillilluminate.*DonotusetheOmniVerifierasa‘bodyscanner’Function2 Deactivatingalivetag–placein‘PV’mode•PlacethewhitedeactivationkeyovertheroundpartoftheOmniVerifier.Keeptheredbuttondepressed.Thelightsonthedisplaywillcontinuetoflash.TheflashingsignifiesthattheOmniVerifierisnowindeactivationmode.Byholdingthesaucerclosetoalivetagitwillbeepforacoupleofsecondsthenturnoffthetag.Function3TestingforDeactivation(testequipmentdaily)•Switchthesmallblackbuttononthesideofthehandletothe‘DV’mode(towardshandle).Thendepresstheredbuttonsothedisplayshowsthered&yellowlight.Nowplacethesaucerclosetothedeactivator–theOmniVerifierwillbeepifthereisadeactivationsignal.Please use the Omni Verifier in accordance with store policy.22
DeactivationBelowyouwillfindproceduresforhowtodeactivatelabelsafterpurchase.Awidevarietyofapparellabels– includingsoftandclearRFlabels,iSProTagsandgraphichangtags–donotrequireremoval.Instead,deactivationturnsthelabelOFF.USEOFVERIFIERUNITSPortableverifiersfeatureanAlarmsensor,allowingverificationofEASsecuritytagONorOFF.•Whenanactivelabelisheldwithinrange,abeepsoundindicatesthelabelisON.•FortheOMNI®tool,selectthePersonalTagVerifier(PV)modetoenablethisfeature.TIPSFORINSTALLEDPADSFree‐standingdeactivatorsor“pads”canbefittedtotheundersideofthePOScounter.Maximumdistanceabovepadwheredeactivationwilloccuriscalled“DeactivationHeight”anddependsonthesystem.EnsurethatsuppliesofTags/LabelsdoNOTcomenearthesestations.Again,activelabelsmustneverbebroughtnearsuchareas.TIPSFORWANDDEACTIVATORSHandheldwanddevicesallowbulkyandheavyitemstobedeactivatedwithoutremovalfromtheshoppingcart.Someunitsattachtothedeactivatorwithaflexiblecable.Passtheendofthewandnearthelabel;eithersidecanfaceoutward.Deactivationheightswillvary.Aimforcloserthan5cm[2in]toeachlabel.23
CounterpointIntelligentDeactivator‐RF(CPiD‐RF)IntroductionIfyourstorehastheCounterpointIntelligentDeactivator‐RFinstalled,thissectionappliestoyou.Withenergy‐savingelectronics,anupgradepathforintegrationwithcountersandnetworkservers,andsuperiorRF‐EASperformance,thisisafuture‐readyPOSsolution.Keyfeaturesarelistedbelow:•User‐friendlyFrontPanelwithVolumecontrol•Multi‐ColorStatusLED•USBConnector(featureindevelopment)willlatersupportdatareporting• Severalmodesofoperation(thisguideexplainshowtochangemode)CPiD‐RFTrainingNewemployeeswhohaveneverusedaDeactivatorwillbenefitfromimprovedperformance,betteridentificationofHardTags(alarmwithDetectfeature)andtheabilitytoverifyEASlabels.ManagersorStoreOperationswillworkwithCheckpointtodeterminewhichmodeissuitedforyourmixoftags.Ifvariedusesarepermitted,Managerscanquicklytrainemployees.UsingCPiD‐RFDeactivationanddetectionareassistedwithAlarmonHTandothertypicaloperations.BasicoperationisthesameasCounterpointIXandotherrelatedproducts.LabelDeactivationcanbeintegratedtothePOS,sotheactionofscanningabarcodelabelwillproduceCPiD‐RFaction(withalimitedtimewindowfordeactivation).Duringthe“ontime”whentheYellowStatusLEDison,deactivationisenabled.Withsuccess,Redindicatesdeactivation(oralarm).Anothersupportedmethodisusinganinterlockwhereanadditionaldevice,suchasakeyswitchorfoot‐pedal,producesthefunction.ExternalCountersandAlarmsaresupported.TheOperationModeiVerifyoffersthesamefunctionastheOmniVerifier.Selectingmodeisdescribedonthefollowingpage.1. Sounder2. StatusLED(colored)3. PowerLED4. VolumeKnob5. ThumbScrew6. AccessPanel24
CounterpointIntelligentDeactivator‐RF(CPiD‐RF)SYSTEMSETTINGSAccesstoDIPSwitches&ResetSwitchesprovidecontrolofuniquesystemfeaturesandfinetuningofperformance.Pullaccesspanelopenfromright.Bymovingselectedswitchesupordown,youcanadjustsystemmode,powerandgain.OperationModesOperationModeisaglobalsystemsettingwhichconfiguresCPiD‐RFtodeactivate(only),deactivateanddetect,orverifyactiveEAStags.SetSwitches(SW)2and3toconfigureMode.SetSW3,4and5toadjustthesystem’sReceiverGain(or“Sensitivity”).Seenextpage.OTHERUSERCONTROLSResetButtonforstartupEachtimetheunitispoweredON,presstheresetbutton,waituntiltheVioletLEDlightison,thenpressResetagain.Theunitmakesaclickingnoisewhileittunes;thisisnormal.IftheRedorVioletLEDeverstayson,resettingmayenablepropersystemfunction(seeTroubleshooting).ChangeModesPressReset1timetoapplyanewmode.Ifredorateallightstayson,pressResettwice.AdjustingSensitivityUsetable/descriptiononthefollowingpage.StatusLEDDefinitionsDetailsonLEDDefinitionsandRxGain(seebelow)arefoundonalabelbelowthechassis“topplate.”Releasefrontlatchfirst,andthenremovethelid(orchassisframe)toviewlabel.VolumeKnobIfsoundisnotloudenough,adjustormovephysicallocation.Duringbusyperiods,turnitup!ModeName KnownSelection SW2SW3iDeact Mode5OFFOFFiDetectHT Mode6ONONiDetect/Deact Mode4OFFONiVerify Verification ON OFF25
ThepurposeofthistableistoexplainstepstotroubleshootCPiD‐RFissues.TheproblemcolumndescribesthenoticeablesymptomswhichindicateCPiD‐RFisnotfunctioningatitsbest.Sometimesthesolutionisobvious,forexample,removenearbytags,buttheaction(s)columngivesyouaformalapproachtosolvinganyproblem.Thestepsallowyoutoidentifytheissueandpreventitfromoccurringagain.CounterpointECOThisproductversionisbasedontheCPiD‐RF.SomefeaturesarenotavailableontheECOversionoftheproduct,namelyInterlockandiVerify.NormaldeactivationprocedureswillapplytoCounterpointECO.ContactCheckpointforadditionalinformationonapplications.TroubleshootingProblem Action(s)GreenpowerLEDisnoton. ConfirmDCplugandACpowercordarebothsecure.Functionislost(orreduceddeactivation).Checkconnections;confirmantenna(s)arepluggedin.ConfirmSW1(Power)isOFF.Statuslightisteal. CPiD‐RFmayneedtobeauto‐tuned:resetunitbypressingbutton. ViewStatus LEDwhenre‐testingforagoodresult.Systemisconstantlyalarming.Removetaggeditemswithin3ft(0.9m)ofthepad.Tryreducingthereceivergain(SW4,5,6).AnotherDeactivatorcouldbetooclosetothepad.Tryturningtheotherdeviceofformovingitfurtheraway.Statuslightisblinkingred.(Thisindicatesamistunecondition.)Confirmthereisnothinglayingontopoftheantenna.Removenearbymetalobjectsandthenreset.CounterpointIntelligentDeactivator‐RF(CPiD‐RF)26
EASPedestalsItissuggestedthatthepedestalsaretestedatthestartofeachbusinessday.Usethesamemethodeachtimewhichhelpstobuildconfidencethatthesystemisperformingasdesigned.Totestthesystemproperly,walkcompletelythroughthepedestalswhileholdingthetesttag(includedinyourwelcomekit)atwaistlevel.Wavingthetesttagalonebetweenthepedestalswillnotprovideatruereading.Ifyouareexperiencingdetectionproblemswhenusingthetesttagwiththepedestals,pleasecheckthefollowingbeforeplacingaservicecall:1. Isthelightatthebaseofoneofthepedestalsilluminated?A. Ifso,thanpowerisactiveB. Ifnot,refertonumber22. IstheACcircuitbreakerpoweringthepedestal tripped?A. Ifso,resetthebreakerandrecheckB. Ifnot,refertonumber33. Iftheproblemspersist,contactCheckpoint’sServiceDepartmenttoplaceaservicecall.Whenplacingaservicecall,pleasegiveabriefdescriptionoftheproblemyouareexperiencing.SeetheContactInformationsectionfordetailsonhowtocontactyourservicecenter.Testdeactivationheight:For5or6ModeDeactivationunits:HoldtheDV1000unitapproximately15inchesoverthecentreofthepad.Whileholdingthebutton,slowlylowertheDV1000deviceoverthepadorlocatinglabeluntilthelightilluminatesgreen.Thisindicatesthatadeactivationfieldispresent.For4Modedeactivationunit:PlaceatagandDV1000overthepadatthesamedistanceandrepeatedtheaboveprocedure.ThepresenceofthetagwillactivatethepadandaidtheDV1000todeterminethepresenceofafield.Ifnolightisilluminatedtheneitherthebatteryiscompletelydrainedorthereisnodeactivationfieldpresent.TesttheDV1000:Depressthebutton.Ifthelightilluminatesredthenthebatteryislowandshouldbereplaced.TestingProcedures27
OmniVerifierOnthesideoftheOmniVerifierunitslidethetoggleswitchto“DV.”Depresstheredbutton.Theamberandgreenlightswillilluminate.Ifthegreenlightisblinking,thisindicatesthatthebatteryislowandtheunitneedstobeplacedontothechargingcradle.HoldtheOmniVerifierdeviceapproximately24inchesabovethedeactivationpadandslowlyloweruntiltheredindicatorilluminatesandthesounderbeeps.Thisindicatesthatthedeactivationfieldispresent.IfyouexperiencedeactivationproblemswhentestingyourdeactivatorsusingeithertheDV1000orOmnidevices,pleasecheckthefollowingbeforeplacingaservicecall:1. Locatethedeactivationelectronicsboxandconfirmit’spluggedinand/orthepowerswitchisturnedon.Agreenlightshouldbeilluminatedonthefrontoftheelectronicsboxtoindicatepower.2.Ifthelightison,thepowersupplyispluggedinandthereisstillnodeactivationfieldpresent,confirmtheantennacableandconnectorarepluggedintothebackoftheelectronichousing.3. Iftheproblemspersist,contactCheckpoint’sServiceDepartment(800‐253‐7580)toplaceaservicecall.Whenplacingaservicecall,pleasegiveabriefdescriptionoftheproblemyouareexperiencing.TestingProcedures28
TroubleshootingPhantomAlarmsAphantomalarmiswhenthealarmsoundsorthepedestalsilluminatewhennooneiswalkingthroughthesystem.Reviewthefollowingsuggestionstotroubleshoot:Q: Issomeonecarryingtaggedmerchandisenearthesystem?Aretheretagsortaggedmerchandisewithinsixfeetofthesystem?A: Checkbehindthecounters,insideboxes,etc.Q: Arecoiledwireorcordsnearthesystem(carpetshampooers,extensioncords,etc.)?A: Removethematerialandmonitorthepedestalstoseeifthisfixestheissue.Q:Aredisplayracksinthevicinityloose,closetoortouchingthepedestals?A: Doorhandlesandcartguardsshouldbeinsulatedfromthedoorframebyinsertingrubbergaskets.Ifthereisanexcessivelylooseorricketydisplaynearby,moveitatleastsixfeetawayfromthesystem.Ifthephantomalarmscontinue,turnoffthesystemforaperiodoftime,uptoonehour,andthenturnitonagain.Thisshouldallowanyinterferencetoclear.PleaserefertothePossibleAlarmCauses(page25)sectionforadditionalideas.29
1.Makesurethechassisispluggedinand/orthepowerswitchisturnedon.Agreenlightshouldilluminateonthefrontoftheelectronicsboxtoindicatepower.2.Checkfortagsortaggedmerchandisethatmaybelocatednearthedeactivationpad,electronicsboxorcabling.Thereshouldbeaminimumofthreefeetofclearancearoundthepadandelectronicsbox.3.Checktheareaaroundthedeactivationpadforanylargeamountsofmetalthatmaybepresent.ThereshouldbeaclearanceofsixinchesaroundthedeactivationPad.CounterpointDeactivationUnitsIfyouareexperiencingproblemswhentestingdeactivationunits,checkthefollowingbeforeplacingaservicecall:OMNIIfyouareexperiencingproblemswhenusingtheOMNIhandhelddevice,checkthefollowing:1.Iftheunitgivesoffanerraticalarmand/orthenoiselightilluminateswhileinPVmode,moveatleastsixfeetfromtheEASpedestalandtryagain.2.Iftheunitdoesnotgiveoffanyalarmorthegreenpowerlightblinks,rechargethebatterybyreturningtheOMNItoitschargingcradle.DV1000IfyouareexperiencingproblemswhenusingtheDV1000device,checkthefollowing:1. Ifthelightonthefrontoftheunitisredwhenthebuttonisdepressed,replacethe9‐voltbatteryunderthebatterydooronthebottomoftheunit.2. Iftheunitdoesnotdetectafieldfromaknowngooddeactivationarea,replacethe9‐voltbatteryunderthebatterydooronthebottomoftheunit.Troubleshooting30
PV20001.Ifitdoesn’tbeepwhenturnedon,thebatterymayneedtobereplaced.2.IftheAMBERlightisseen,thisindicatesalowbatteryandthebatteryshouldbechangedatthistime.PossibleAlarmCausesAfalsealarmoccurswhenapedestalalarmsorilluminateswhensomeonepassesthroughthesystemaftertagsonthemerchandisehavebeendeactivatedand/orremoved.Reviewthefollowingsuggestionstotroubleshoot:Q: Didyoudouble‐checkthemerchandisefortags?A: Re‐runthemerchandiseoverthedeactivationpadorcheckformissedhardtags.Q: Doesthealarmsoundatthedoorwayafterasofttaghasbeenpassedoverthedeactivationpad?A: Looktoseeifthedeactivationsystemispowered.Experiencehasshownthatotherpossiblecausescanbe:•Metalracks/weeklymagazine/circularracks•Doors/doorframesTheuppertracksofslidingdoorsManualdoorsarelooseorpushbarsarenotinsulated•ShoppingCartsMetalcartspushedtogetherCartcorralrailingsloose•Cables/extensioncordsSeasonallightsortreedecorationsorexcessCCTVcablingVacuumcleanersTroubleshooting31
AGuidetoHandlingAlarmActivationsForeveryalarmactivation,thenearesttrainedstoreassociateshouldrespondbyfollowingthesetipsandguidelines:•Thereisachancethatthestaffhasnotdeactivated/removedatag.• Keeptheapproachnonconfrontational.•Walkcalmlytothecustomer,donotrun.•Smile.•Befriendly.•Nevertouchthecustomerorstandtooclose…keepatarmslength.Safetyfirst!•Apologizefortheinconvenienceandassumeitisastoreproblem.•Never embarrassoraccusethecustomer.•Never makeassumptionsbasedonthecustomersappearance.•Never raiseyourvoice.•Avoidwordsthatwillintensifythesituation…wordssuchasthief,problem,shoplifter,security.• Keepitsimple,shortandsweet.Afteranytagshavebeendealtwith,besuretowalkthepurchasethroughyourself.Youdonotwanttofurtherembarrassthecustomerifthereisstillanissue.Keyphrasesmightinclude:•“Sorry,wehavemadeamistakeputtingyouritemsthroughoursecuritysystem,pleasecanyoucomebackandI’llcorrectit.”•“WouldyoumindifItakealookatyourreceiptsoIcanseewhoassistedyou?”•“Haveyoudoneanyshoppingelsewheretoday?”Thingstoremember:•Ifacustomerruns,followyourtrainingprocedure.•Neverputyourselfindanger;ifyouarethreatened,informyourmanagerimmediately.•Nevertrytophysicallyrestrainacustomer.•Thetaggingsystemdoesnotalteryourcompanypolicyfordealingwithknownshoplifters.•Thetaggingsystemisadeterrentbased,customerservicetool.•Remainvigilantonthestorefloorandreportanysuspiciousbehavior toyourmanager.Rememberalwaysfollowyourowncorporatepoliciesandguidelinesonapproachingshoplifters.32
RecordingAlarmsUser'sshouldkeepawrittenrecordofeveryalarm,regardlessofitscause.Alarmsmaybecausedbyinterferencewithinthesystem(phantoms),tagsthathavenotbeendeactivatedorremoved,orbyashoplifterattemptingtoremovemerchandise.Thealarmlogsheetsdemonstratehowwellthesystemisworkinginadditiontoprovidingalarmpatternsthathelpmanagementdesignthemostbeneficialinventorycontrolprogramforyourstore.Storemanagementwilldecidewhethertokeepthelogandwhatinformationistobelisted.UsingtheAlarmLog•Choosealogsheetformatthatservesyourneeds.AnalarmlogsamplemastersheetisprovidedintheWelcomeKit.Youmayusethistomakecopiesofthepreferredalarmlogformat.Thisformatmaybeadaptedtosuittheneedsofyourstore.•Recordeveryalarm,completingallinformation.WhattoRecordStoremanagementwilldecidewhattorecord.Listedbelowareafewsuggestions:•Resultsoftest•Dateofalarm•Timeofalarm•Typeofalarm(R/U/P):•R: Realalarm(shopliftingattempt)•U:Unintentionalalarm(electronicdooropeningcard,failureofassociatetoremoveordeactivateatag)•P: Phantomalarmfornoapparentreason.Ifso,recordwhetherthesystemwasturnedoffafterward•Merchandiserecovered,ifapplicable•Valueofmerchandiserecovered,ifapplicable•Nameofstoreemployeewhohandledalarmsituation•Descriptionofalarmresponse;additionalcomments•DateandreasonCheckpointServiceDepartmentwascalledAlarmActivationLog33
36
AmajorityoftheEASalarmsthatareproducedarecausedwhenanassociatefailstodeactivateorremoveatagorothersecuritydevicewhenthecustomerischeckingoutatthepointofsale.HelpcompletethecustomerexperiencebyrespondingtotheEASalarm:•Acknowledgethecustomer•Letthecustomerknowwemayhavemissedatagduringthepurchase•Runtheentirebagoverthedeactivationpadandcheckthemerchandiseformissedhardtags•ApologizetothecustomerfortheinconvenienceandthankthemforshoppingatyourstoreWhenapproachingcustomers,becourteousatalltimesandnevermakeaccusationsorthreatenthecustomerinanyway.Alwaysdefertostorepoliciesandproceduresforrespondingtosystemalarms.Contactyourstoremanagerwithfurtherquestions.Itisalsoimportanttobeconsistentinthemannerinwhichalarmsituationsarehandled.Ifthereisnoresponsetoalarms,shoplifterswillobservethisandreturntothestoreinthehopesofchallengingboththesystemandstorepersonnel.1.Donotspraythepedestalswithcleaningsolution.Instead,spraythecleaneronatowelandwipedowntheantennas.2.Donotplaceliquidsinanareawheretheycouldspillandshort‐circuitadeactivationunit.3.CallCheckpoint’sServiceDepartmentbeforeinstallingnewcarpettoavoidcuttingthesystemcable.4.Turnthesystemoffifthereisremodelingorelectricalworkbeingdoneatyourstore.Otherwise,thesystemmayalarmfornoapparentreason.5.Donotdecoratethepedestalswithfoilorlights(i.e.Christmaslights).Thesewillinterferewiththesystem.CustomerServiceProcedures35
PointstoRemember•TestallcomponentsoftheCheckpointsystemeachmorningandrecordresultsintheAlarmLog•Recordallalarmsinthelog•Reviewalarmresponseguidelinesperiodicallywithemployeesresponsibleforhandlingalarms• FamiliarizeallnewemployeeswiththesystemandmakesuretheyreviewthisUser’sGuide•Makesurethatemployeesdonotgivecustomersanyinformationaboutthesystemortags•CallyourCheckpointrepresentativeifyouhaveanyquestionsregardingtheuseofthesystem,tagsoraccessoriesCustomerServiceContactInformationForyourCustomerServiceneeds,pleasecall 1‐800‐253‐7580andfollowthepromptsoremailcall.center@checkpt.com.36
CheckpointSystems,Inc.101WolfDriveThorofare,NJ08086CustomerService:(800)253‐7580call.center@checkpt.comwww.checkpointsystems.comForanyadditionaltrainingorinformationlistedbelow,pleasecontactus.•Customersupportservices•Storeorregionaltrainingonequipmentandcustomerapproach•Auditvisitsandsummaryanalysis•Mysteryvisitsfocusedonlossprevention•Storeshrinkageevaluationandconsultationday•CheckpointAcademyContactusformoreinformationonourfullrangeofMerchandiseAvailabilitySolutions.Technologyiscontinuallyimprovingandlosspreventionmethodsareregularlyreviewed.Sopleaseadheretoyourcorporatepoliciesandcontactyourmanagementofficewithanyadditionalquestions.Theinformationinthisdocumentisaimedasaguideonlyandinformationinthisguideissubjecttochangewithoutnotice.Checkpointcannotbeheldresponsibleforindividualinterpretationofthisdocument.37ContactDetails
ImportantInformationtoourUser'sinNorthAmericaFCCRegulatoryComplianceStatementCheckpointSystems,Inc.,offersElectronicArticleSurveillance(EAS)orRadioFrequencyIdentificationProductsthathavebeenFCCcertifiedorverifiedto47CFRPart15SubpartsB/C.Appropriately,oneofthefollowinglabelswillapplytotheapproval:NOTE:ThisequipmenthasbeentestedandfoundcompliantwithinthelimitsforaclassAdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferencewhentheequipmentisoperatedinacommercialenvironment.Thisequipmentgenerates,uses,andcanradiateinterferencetoradiocommunications.Operationofthisequipmentinaresidentialareaislikelytocauseharmfulinterferenceinwhichcasetheuserwillberequiredtocorrecttheinterferenceatownexpense.‐OR–ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)includingthisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperation,whichmayincludeintermittentdecreasesindetectionand/orintermittentincreasesinalarmactivity.Whereapplicable,CheckpointSystems,Inc.ElectronicArticleSurveillance(EAS)productscomplywiththeMaximumPermissibleExposurelimitsFCC47C.F.R.1.1307(b)(1))forUSandRFExposurelimitRSS102,table4.2forCanada.IndustryCanadaRegulatoryComplianceStatementThisdevicecomplieswiththeIndustryCanadalicense‐exemptRSSstandard(s).Operationissubjecttothefollowingtwoconditions:1.Thisdevicemaynotcauseinterference,and2.Thisdevicemustacceptanyinterference,includinginterferencethatmaycauseundesiredoperationofthedevice.EquipmentSafetyComplianceStatementCheckpoint’sElectronicArticleSurveillance(EAS)productshavebeendesignedforsafenessduringnormaluseand,whereapplicablehavebeencertified,listed,orrecognizedinaccordancewithoneormoreofthefollowingsafetystandards;UL60950‐1,CSAC22.2No.60950‐1‐07.Additionalapprovalsmaybepending.WARNING: ChangesormodificationstoCheckpoint’sEASequipmentnotexpresslyapprovedbythepartyresponsibleforassuringcompliancecouldvoidtheuser’sauthoritytooperatetheequipmentinasafeorotherwiseregulatorycompliantmanner.38
ImportantInformationtoourUser'sinEuropeCERegulatoryComplianceStatementWhereapplicable,CheckpointSystems,Inc.offerscertainElectronicArticleSurveillance(EAS)productsthathaveCEDeclarationsofConformityaccordingtoR&TTEDirective99/5/EC,EMCDirective2004/108/EC,andLowVoltageDirective2006/95/EC.SystemElectromagneticCompatibility(EMC)hasbeentestedandnotifiedthroughSpectrumManagementAuthoritiesifnecessary,usingaccreditedlaboratories,whereby,conformityisdeclaredbyvoluntarilyacceptedEuropeanTelecommunicationsStandardsInstitute(ETSI)standardsEN301489‐3andEN302208and/orEN300330,asapplicable.NOTE:CertainElectronicArticleSurveillance(EAS)equipmenthavebeentestedandfoundtoconformtotheCEemissionandimmunityrequirementinEurope.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructionmanual,maycauseharmfulinterferencetoradiocommunications.Underunusualcircumstances,interferencefromexternalsourcesmaydegradethesystemperformance,whichmayincludeintermittentdecreasesindetectionand/orintermittentincreasesinalarmactivity.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthisequipmentexperiencesfrequentinterferencefromexternalsourcesordoescauseharmfulinterferencetoradiocommunicationsreception,whichcanbedeterminedbyturningtheequipmentoffandon,pleasecontactaCheckpointSystemsrepresentativeforfurtherassistance.Whereapplicable,CheckpointSystems,Inc.ElectronicArticleSurveillance(EAS)productscomplywiththelimitationofhumanexposuretoelectromagneticfieldsEN50364andwiththelimitvaluesofGermanaccidentpreventionregulationsforelectromagneticfieldsBGVB11.RoHSComplianceStatementTheRoHSDirectivestandsfor"therestrictionoftheuseofcertainhazardoussubstancesinelectricalandelectronicequipment."ARoHScompliantproductmeansthatelectricalandelectronicequipmentcannotcontainmorethanmaximumpermittedlevelsoflead,cadmium,mercury,hexavalentchromium,polybrominatedbiphenyl(PBB)andpolybrominateddiphenylether(PBDE).CheckpointisincompliancewiththeRoHSdirective.WEEEComplianceStatementTheWasteElectricalandElectronicEquipmentDirective(WEEE)appliestocompaniesthatmanufacture,sell,distribute,ortreatelectricalandelectronicequipmentintheEuropeanUnion.ThereareanumberofobligationsimposedonCheckpointasasupplierofelectricalandelectronicequipment.Checkpoint'scomplianceapproachforeachoftheseobligationsisprovidedbelow.39
WEEEMarkingAllproductsthataresubjecttotheWEEEDirectivesuppliedbyCheckpointarecompliantwiththeWEEEmarkingrequirements.Suchproductsaremarkedwiththe"crossedoutwheeliebin"WEEEsymbolshownbelowinaccordancewithEuropeanStandardEN50419.InformationforUser'sAccordingtotherequirementsofEuropeanUnionmemberstateWEEElegislation,thefollowinguserinformationisprovidedinEnglishforallCheckpointsuppliedproductssubjecttotheWEEEdirective.Thissymbolontheproductoronitspackagingindicatesthattheproductmustnotbedisposedofwithnormalwaste.Instead,itisyourresponsibilitytodisposeofyourwasteequipmentbyarrangingtoreturnittoadesignatedcollectionpointfortherecyclingofwasteelectricalandelectronicequipment.Byseparatingandrecyclingyourwasteequipmentatthetimeofdisposalyouwillhelptoconservenaturalresourcesandensurethattheequipmentisrecycledinamannerthatprotectshumanhealthandtheenvironment.ForinformationabouthowtorecycleyourCheckpointsuppliedwasteequipment,pleasecontactthedistributorfromwhomtheproductwaspurchasedorreachouttoyourlocalCheckpointrepresentativefordetailsonproperdisposalofelectronicsmanufacturedandsoldbyCheckpoint.REACHComplianceStatementTheEuropeanREACHRegulation1907/2006onRegistration,Evaluation,Authorization,andRestrictionofChemicals(REACH),AnnexXVIIenteredintoforceinJune2009,andaffectsallcompaniesproducing,importing,using,orplacingproductsontheEuropeanmarket.TheaimoftheREACHregulationistoensureahighlevelofprotectionofhumanhealthandtheenvironmentfromchemicalsubstances.CheckpointSystems’substancesmanagementsystemfollowsandcomplieswiththecurrentrevisionoftheREACHRegulationonthesubstancesasidentifiedbyECHA(EuropeanChemicalAgency).CheckpointSystems’productsareconsideredarticlesasdefinedinREACHArticle3(3).Theseproducts/articlesundernormalandreasonableconditionsofusedonothaveintendedreleaseofsubstances.ThereforetherequirementinREACHArticle7(1)(b)forregistrationofsubstancescontainedintheseproducts/articlesdoesnotapply.CheckpointSystems’products/articlesdonotcontainSubstancesofVeryHighConcernorifthereareSVHCintheproduct/article,thecontentislessthanthe0.1%(wt/wt)asdefinedbyREACHArticle57,AnnexXIV,Directive67/548/EEC.ThereforetherequirementinREACHArticle7(2)tonotifyECHAifaproduct/articlecontainsmorethan0.1%wt/wtofanSVHCandtonnageexceeding1tonneperimporterperyearisnotapplicable.CheckpointSystems’Europeanoperationsdonotmanufactureorimportchemicals,thereforeCheckpointSystemshasnoobligationtoregistersubstances.PackagingComplianceStatementNoCFCs(chlorofluorocarbons),HCFCs(hydrofluorocarbons)orotherozonedepletingsub‐stancesareusedinpackagingmaterial.Chromium,lead,mercury,orcadmiumarenotintentionallyaddedtopackagingmaterialsandarenotpresentinacumulativeconcentrationgreaterthan100ppmasincidentalimpurities.Nohalogenatedplasticsorpolymersareusedforpackagingmaterial.CheckpointcomplieswiththeEUDirective94/62/EEC.40
CheckpointSystems,Inc.101WolfDrive,P.O.Box188Thorofare,NewJersey080868002575540TollFree8568481800Phone8562519468Faxwww.checkpointsystems.comp/n7274435Checkpoint Systems is a global leader in merchandise availability solutions for the retailindustry, encompassing loss prevention and merchandise visibility. Checkpoint provides end‐to‐end solutions enabling retailers to achieve accurate real‐time inventory, accelerate thereplenishment cycle, prevent out‐of‐stocks and reduce theft, thus improving merchandiseavailability and the shopper’s experience. Checkpoint's solutions are built upon 45 years ofradio frequency technology expertise, innovative high‐theft and loss‐prevention solutions,market‐leading RFID hardware, software, and comprehensive labeling capabilities, to brand,secure and track merchandise from source to shelf. Checkpoint's customers benefit fromincreased sales and profits by implementing merchandise availability solutions, to ensure theright merchandise is available at the right place and time when consumers are ready to buy.

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