Checkpoint Systems TR7240R EAS Detection System Module User Manual Users manual

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Checkpoint Systems, Inc.
Electronic Article Surveillance
User’s Guide
Electronic Article Surveillance
North America User’s Guide
Copyright © 2016. Checkpoint Systems, Inc.
Table of Contents
Introduction
Equipment Care Dos & Don’ts
EAS Antennas
Troubleshooting Guide
Hard Tag Application
3‐5
7‐8
9‐10
11‐13
Hard Tagging Dos and Don’ts
14
Hard Tag Removal
15
Soft Labels
16
EAS Tags and Labels
17
Where to Apply Labels
18
Label Dos and Don’ts
19
Source Tagging
20
Label Deactivation
21
Omni Verifier
22
Deactivation
23‐26
Testing Procedures
27‐28
Troubleshooting
29‐31
Handling Alarm Activations
32
Alarm Activation Log
33‐34
Customer Service Procedures
35‐37
Important Information for User's
38‐40
Introduction
Congratulations on your new Checkpoint Systems, Inc. Electronic Article Surveillance (EAS)
equipment, the best in retail anti‐theft technology! Your EAS system is designed to deter
shoplifting and provide an unobtrusive shopping experience that speeds the flow of
customer transactions. Checkpoint’s solutions are flexible enough to be visible or
undetectable as required, from wide openings between pedestals with open sight lines to
tighter control systems that physically remind customers that merchandise is secured.
Behind the Technology
Checkpoint’s leading‐edge technology uses radio frequency (RF) waves that are emitted by
the pedestals at the entrance to the establishment. This creates an invisible wall between the
pedestals that searches only for live Checkpoint tags attached to merchandise. If the tag is
not deactivated prior to the merchandise leaving the store, the pedestals produce an alarm –
in the form of a light, a sound, and if desired, an additional signal from a device such as a
voice alarm or counter. The loss prevention procedures at each store determine several
factors including type of alarm, length of alarm and how to respond to an alarm.
The EAS pedestal sends a radio signal into the
intended detection area. If that signal detects a
Checkpoint tag, an alarm will sound.
Introduction
Tips for a Successful EAS Deployment
•
The training of management and store associates is the key to successful use.
•
It is important to remember that the system is only a deterrent based tool and its
effectiveness depends largely upon how store associates interface with it.
•
Shrinkage results can vary even though they are obtained from the same system in the same
environment depending on the attitude of management and store associates towards the
overall tagging program.
•
Another major factor is store associate knowledge of the equipment and the overall tagging
program.
•
To obtain maximum benefits and avoid unnecessary service calls, it is essential that store
associates are given complete and thorough instruction.
•
Teamwork is essential. Store associates only need to have a basic knowledge level and they
should be instructed on why the system has been installed as well as the importance of
their individual input.
•
An in‐depth knowledge and understanding should be acquired by the store manager and
any other personnel given responsibility (during a shift) for responding to system alarms or
providing in‐store training.
Best Practices and System Basics
Training ‐ Train all management & store associates regularly
Testing ‐ Test All equipment on a daily basis
Tagging ‐ Tag highest risk products tagged on correct positions, as per Corporate policies
Response ‐ Respond to each and every alarm
Vigilance ‐ Vigilance from all store associates at all times
Introduction
Important EAS Facts to Remember
• The system has been installed to deter people from taking merchandise from the store
without it passing through approved point of sale or transaction points.
• Without an alert work force, systems will not function correctly. Remember, the Checkpoint
system is a tool that leverages your existing security policies. As is true of all EAS platforms,
this RF‐EAS system can only be as effective as the people who operate it.
• The operation of the system should never be discussed with anyone, no matter how official
they look. You could be talking to a potential shoplifter.
• An answer such as ‘It’s an inventory checking system’ should satisfy the curious. If not, tell
them you do not know the technical mechanics of the system, but you know it is very
effective.
• The system is utilized by tagging merchandise with special Checkpoint & Alpha hard tags,
keepers and labels. During a normal transaction, the cashier will remove any hard tags or
keepers and will deactivate any labels by passing the merchandise over a deactivation field.
The deactivation field turns off the signal produced by the tag and the customer can exit the
store without causing the system to alarm.
• The system works on harmless radio waves. The basic principle being that when a tuned
circuit (or a tag) passes through the energy field produced at the door system, the electrical
properties of this field are changed. The system will detect the changes and produce an
alarm (with sound, light or both) until the tag is moved from the detection zone.
Equipment Care Dos and Don’ts
The environment in which the system is installed is a factor to be taken into consideration
for peak performance. This section explains how the best results are achieved. There may
be interference from metal items near the antenna or electrical activity, which can create
'noise' for the system. Before installation, this is taken into consideration and the system or
environment is adjusted accordingly. It is common for stores to make changes to the
environment, which may affect the system negatively if a rule below is violated.
The following list should be considered to prevent a possible reduction of the systems
sensitivity:
Equipment Care Dos and Don’ts
Dos
Don’ts
Do be sure that the main power supply is clean
without any interference
Do not run cables parallel to the
antenna within 4 feet of the system
Do arrange to have halogen lights which are
faulty or blown replaced immediately, as this
will affect the detection
Do not decorate sensing antenna with
foil or lights (e.g. Christmas lights) as
these will interfere with the system
Do call Checkpoint service desk before installing
new carpets/tiles/mats to avoid cutting system
cables
Do not place liquids in an area where
they could spill and short‐circuit the
deactivation/antenna units
Do turn the system off if there is remodelling or
electrical work being undertaken in your store.
*This can cause the system to alarm for no reason
The systems used in stores at present are either ‘swept’, ‘pulse’, or 360° pulse listen RF
technology.
If proposed renovations are likely to affect the system, please contact Checkpoint for
additional advice.
Please Note: No plasma screen monitors should be fitted within 11–13 feet of any antenna, in
either the horizontal or vertical plane. This will cause system interference.
EAS Antennas
How they Work
•
•
•
•
•
•
•
•
Installed at entrances, exits, staff exits and possibly restroom facilities in your store.
Transmit low frequency radio waves at the same frequency as the tags.
Checkpoint NGL (CLASSIC) and EVOLVE iRANGE pulse listen systems are based on
transceiver technology and therefore can operate as a single stand alone antenna.
When a tag enters the detection field an audible alarm is heard.
After the alarm occurs, the system automatically resets.
If an EAS tag or label stays inside the alarm zone, the system will continue to alarm until
it is removed.
All antenna systems require testing each day using a special ‘Test Tag.’
The store manager is ultimately responsible for testing and reporting faults.
It is essential that each and every alarm activation is responded to and handled
appropriately.
Classic range: Offers the recognized benefits of Checkpoint Design, Quality
and Detection in three affordable design options.
EVOLVE range: Checkpoint’s Premier range, designed with maximum
detection and maximum control with clear KPI driven management tools.
Comes complete with full range of data accessories to help retailers grow
profitably.
EVOLVE EX Exclusive range: An Exclusive collection of designer based
solutions. For retailers whose store designs require something more exclusive.
All based on EVOLVE technology for the best of the best.
EVOLVE MV range: The best performing and most flexible range of RFID
antenna solutions on the market.
EAS Digital Antennas
Troubleshooting Guide
EVOLVE 360RF – Pulse Listen
Problem
Resolution
The antenna does
not alarm when
tested with
labels/tags
Check the red light is illuminated (solid light) on the badge board (on
Side only) at the base of the pedestal.
Using the key provided during the installation, follow the guide below
to check if the system is enabled or disabled.
(Please note: the red light on EVOLVE antenna does not flash
constantly when in disabled mode).
1.
Local Disable:
• Turn switch clockwise for 1 second, then return to center
position. LED display – slow blinking, 1 pulse every 3 seconds.
Blinking lasts 20 seconds and then goes solid.
2.
Local Enable:
• Turn switch clockwise for 4 seconds, then return to center
position. LED display – fast blinking, 10 pulses a second. Blinking
lasts 20 seconds and then goes solid.
3.
If the light is on:
• And confirmed systems is enabled. Re‐test the system.
• If all the above checks and test have been carried out and there
is still no detection, then please call Checkpoint Systems service
desk.
Troubleshooting Guide
• Your system should be tested each morning to ensure full functionality.
• These tests should be carried out prior to store opening.
• The store manager is ultimately responsible for the test.
The following are possible problems that could occur, some of which could be rectified
without the attendance of a Checkpoint engineer.
Problem
System is
alarming
continually
Resolution
Check for the following:
1. Tagged articles are not within 6 feet of the antenna.
2. Metallic objects are not within 6 feet of the antenna.
3. Are any cables running nearby?
4. There are no faulty lights in the area.
5. Check for damage to the antenna.
*In extreme cases ONLY the antenna concerned can be disabled and
a Checkpoint engineer called.
System is
alarming
intermittently
Try to log the time/date of each alarm to see if a pattern is established.
Check for the following:
1. Tagged articles are not within 6 feet of the antenna.
2. Metallic objects are not within 6 feet of the antenna.
3. Are there cables running nearby?
4. There are no faulty lights in the area.
5. Check for damage to the antenna.
*Call for a Checkpoint engineer if required.
Deactivation
unit is
malfunctioning
Check for the following:
1. Check that items are being deactivated within the deactivation
range stipulated.
2. Check that the deactivation unit is switched on, there should be
a green illuminated light on the box.
3. Check that the deactivation unit cables are securely in place.
4. Make sure that you do not have any tags in the area of the
deactivation.
5. Test the deactivator with the Omni (if applicable) or test tag.
*Call for a Checkpoint engineer if required.
10
Hard Tag Application
What is a Hard Tag?
Hard tags come in many different styles and types. They are made of high
impact proof plastic and are secured to lock with either a pin or a lanyard
made of steel.
Hard tags are reusable and are removed from merchandise at the point of
sale using a magnetic detacher.
Keepers, bottle tags, and other specialty tags are also available.
General Guidelines
• See inside product box for detailed application instructions.
• Tagging placement on a product should be standardized so that cashiers know where to
locate tags when removing at the point of sale.
• Tags should be positioned in a visible place on the outside of the garment for maximum
deterrent effect.
• Pins should be pushed gently through the fabric along seam, then pressed easily into the
tag.
• After applying, tags should be checked to ensure they are fastening securely by giving the
tag a gentle tug. Use caution when applying pins through fine or unique materials.
• For pinless or lanyard tags, loop around the part of the product that is to be protected e.g.
handle and secure other end into the hard tag.
11
Tagging Procedures – Hard Tags
To start: Pins and hard tags should be
separated from each other.
Push and rotate pin to open fabric fibers and
to avoid damage. Important! Always apply
the pin through the fabric seam.
Push the pin through fabric until the stem
is seen on the outside of the garment.
Line up the pin with the hole in the hard
tag and push in as far as it will go.
Tags should always be visible from the outside.
Ensure pin is locked by gently pulling upwards.
12
Where to Apply Hard Tags
For Tops: Sweaters, jackets, blouses, camisoles
Place tag 3” above the hemline on the wearer’s left side seam
For Bottoms: Jeans, Dress Pants, Skirts, Shorts
Place tag 3” above the hemline on the wearer’s left outside seam
For Shoes & Accessories:
Place tag through eyelet, loop,
or fabric material
Consult your manager, as application preference may vary by product or company. Consult
your Checkpoint Sales representative if you have questions, or would like assistance
determining where to place tags.
13
Hard Tagging Dos and Don'ts
Hard Tagging Dos and Don’ts
Dos
Don'ts
Tag in a consistent position on all like
garments
Pierce leather, suede or waterproof materials
Tag in line with your company policy
Tag in a position that will interfere with the
customer trying a garment on
Tag in a visible position for maximum
deterrence
Use bent pins or damaged lanyards
Gently ease the pin through the fabric
Leave pins on the point of sale area or on the
floor
Perform the tug test to ensure the pin/tag is
locked into position
Store tags next to deactivation equipment
Store tags and pins/lanyards separately on
removal
Place customer payment cards next to the
magnetic detacher
Ensure bottle tags are positioned on the
narrowest part of the bottle neck
Place multiple tags on one item
Correct
Incorrect
14
Hard Tag Removal
•
Using the metal detacher, tag removal is quick and simple.
•
Place the cone of the tag into the hollow of the detacher, press lightly on the pin and lift
the pin upwards. The tag will remain in the detacher and the pin can be removed from
the fabric.
•
If the pin does not lift away, then press slightly more firmly on the pin head and twist
gently. This allows the pin to reposition itself in the lock. The pin will now lift from the
tag.
•
Tags and pins should be stored safely and separately for reuse.
•
Dispose of any bent pins, these could jam in the locking mechanism.
•
Take care not to leave the sharp pins lying around.
•
Checkpoint personnel may bolt the detacher to a convenient position on the point of sale
area. It is essential that these detachers are kept secure and not accessible to the public.
•
Most detachers are supplied with a lock and key to prevent unauthorized tag removal.
15
Labels
EAS Labels are thin RF labels designed to help protect merchandise and deter theft. These labels
come in many different shapes, sizes, prints, colors and can be customized to convey company or
corporate information.
Items on which sticker tags/labels are applied must be passed over the deactivation equipment at
the point of sale in order to neutralize and prevent the antenna at the exit being activated as the
customer leaves the store.
The rolls of labels are delivered in a ‘live’ condition. A live label will activate the antenna. All rolls
must be kept at room temperature, away from customers and deactivation equipment.
General Guidelines
• Remove one label from the roll and place on product as desired. Ensure the label is smoothly
and completely adhered, and placed close to the barcode if possible.
• Different tagging procedures and placement may be required depending on the type of label
and product.
• Never cover important or legal information such as best before dates, safety instructions or
ingredients.
• Avoid tagging directly on top of metallic items or finishes. Doing so may interfere with the
detection, but can still be suitable as a visual deterrent.
• Each label is subjected to Checkpoint’s quality control measures. Sometimes tags are
produced that do not meet a high enough standard. These tags may appear within any roll
and are identified by a red spot.
• Please dispose of any ‘red‐spotted tags’ as these may not work your system. All faulty tags
are automatically replaced and added at the end of that roll.
16
EAS Solutions – Labels and Tags
17
Where to Apply Labels
Application may vary depending on type and size of label used. Below are general guidelines
based on standard, white labels and Checkpoint micro, clear labels.
Clear Labels
Placement
White Labels
Boxed Goods
Clear labels are designed to be
a visual deterrent.
Boxed Goods
Price Tags or
Packaging Labels
White labels may not be a
visual deterrent.
Place them on the front of
packaging, but do not obstruct
important
information.
Place them on the side or
back of packaging, but do not
obstruct important
information.
Place close to barcode for
efficient deactivation.
Place close to barcode for
efficient deactivation
Price Tags or
Packaging Labels
Place label on tag but do not
obstruct important
information.
Place label on tag but do not
obstruct important
information.
Place close to barcode for
efficient deactivation.
Place close to barcode for
efficient deactivation.
Small Goods
Placement
Place label on product for best
fit‐no part of label should stick
off product.
Clear window enables view of
important information, and
possibly barcodes.
Small Goods
Place label on product for
best fit‐no part of label
should stick off product.
Place them on the side or
back of packaging, but do not
obstruct important
information.
Labels may be curved, but do
not fold or bend.
Labels may be curved, but do
not fold or bend.
Consult your manager, as application preference may vary by product or company. Consult your
Checkpoint Sales representative if you have questions, or would like assistance determining where
to place tags.
18
Paper Label Do’s and Don'ts
Paper Label Dos and Don’ts
Dos
Don'ts
Consult your manager regarding proper
placement options and procedures
Cover important or legally required
information about the product with the tag
Apply the tag as close to the product barcode
as possible
Bend or crease the tag. A slight curve is OK.
Ensure that the tag is applied smoothly and
evenly
Apply to metallic surfaces, unless intended as
a visual deterrent only
Store tags at room temperature in a secure
area
Place an EAS label on food items, unless it is a
designated food label
Correct
Incorrect
Bad
19
Source Tagging
Checkpoint offers a range of resources including proprietary RF‐EAS/RFID technology and global
sourcing, as well as convenient ordering, design services and experienced engineering support
for high‐speed application.
In retail stores around the world, radio frequency (RF) Source Tagging consistently reduces
losses due to shoplifting and employee theft. RF‐EAS Source Tagging offers uncompromising
protection that studies show can increase profitability over the shrink reduction savings of RF‐
EAS alone.
Source Tagging reduces labor costs associated with manual tagging by providing floor‐ready,
secure merchandise.
Source Tagging is a “win‐win” for retailers and manufacturers
•
•
•
•
•
Better product placement
More aggressive merchandising
Open display of many items
Improved item availability for shoppers
More accurate POS inventory data to trigger reorders
Checkpoint’s RF‐EAS technology is ideal for Source Tagging
Paper‐thin RF‐EAS tags can be embedded seamlessly and virtually anywhere on any product,
inside branded tags or on the outside of any packaging. They can be applied at production line
speeds and can be overprinted with variable data. Many packaging partners are certified to
apply Checkpoint RF‐EAS labels. Checkpoint’s Enhanced Performance (EP) labels are more
environmentally friendly than traditional labels; they contain less aluminum, less paper and less
plastic.
A pioneer in RF technology with more than 40 years of experience, Checkpoint
provides unparalleled support for source tagging, including:
• Product analysis for optimal tag placement
• Make‐ready program to assist in the start‐up process
• On‐site support for equipment/process certification and initial production runs
20
Soft Label Deactivation
• Labels are not reusable and stay on a product during and after purchase.
•
•
•
•
•
The labels must be cancelled or turned off prior to the customers leaving the
store.
This process is called “Deactivation”.
The deactivation equipment come in several forms. All forms are wired to a
Chassis.
It is essential that the chassis is switched on.
An illuminated green light on the front of the chassis indicates it has power and is
operational.
Point of Sale
While handling a transaction, cashiers should pass
each product over the deactivators, holding the items
as low as possible. Any folding of clothing should
occur on the deactivation location only after the
product is passed over the deactivation location.
Depending upon the programming, a beep might or
might not sound to indicate a label is deactivated.
21
Omni Verifier
The Omni Verifier is a portable device that has 3 functions. It is rechargeable and comes with
its own charger cradle.
Omni Verifier with card
Function 1
Testing for a ‘live’ tag – place in ‘PV’ mode
• Depress red button and hold over product/tag.
• Green light will illuminate and if label/tag is ‘live’ the Omni Verifier will sound and red light
will illuminate.
*Do not use the Omni Verifier as a ‘body scanner’
Function 2
Deactivating a live tag – place in ‘PV’ mode
• Place the white deactivation key over the round part of the Omni Verifier. Keep the red
button depressed. The lights on the display will continue to flash. The flashing signifies that
the Omni Verifier is now in deactivation mode. By holding the saucer close to a live tag it will
beep for a couple of seconds then turn off the tag.
Function 3
•
Testing for Deactivation (test equipment daily)
Switch the small black button on the side of the handle to the ‘DV’ mode (towards handle).
Then depress the red button so the display shows the red & yellow light. Now place the
saucer close to the deactivator – the Omni Verifier will beep if there is a deactivation signal.
Please use the Omni Verifier in accordance with store policy.
22
Deactivation
Below you will find procedures for how to deactivate labels after purchase. A wide variety of
apparel labels – including soft and clear RF labels, iS Pro Tags and graphic hang tags – do not
require removal. Instead, deactivation turns the label OFF.
USE OF VERIFIER UNITS
Portable verifiers feature an Alarm sensor, allowing verification of EAS security tag ON or OFF.
•
•
When an active label is held within range, a beep sound indicates the label is ON.
For the OMNI® tool, select the Personal Tag Verifier (PV) mode to enable this feature.
TIPS FOR INSTALLED PADS
Free‐standing deactivators or “pads” can be
fitted to the underside of the POS counter. Maximum
distance above pad where deactivation will
occur is called “Deactivation Height” and depends
on the system. Ensure that supplies of Tags / Labels
do NOT come near these stations. Again, active
labels must never be brought near such areas.
TIPS FOR WAND DEACTIVATORS
Handheld wand devices allow bulky and heavy
items to be deactivated without removal from
the shopping cart. Some units attach to the
deactivator with a flexible cable. Pass the end
of the wand near the label; either side can face
outward. Deactivation heights will vary. Aim for
closer than 5cm [2in] to each label.
23
Counterpoint Intelligent
Deactivator‐RF (CPiD‐RF)
Introduction
If your store has the Counterpoint Intelligent Deactivator‐RF installed, this section applies to
you. With energy‐saving electronics, an upgrade path for integration with counters and
network servers, and superior RF‐EAS performance, this is a future‐ready POS solution.
1.
2.
3.
4.
5.
6.
Sounder
Status LED (colored)
Power LED
Volume Knob
Thumb Screw
Access Panel
Key features are listed below:
•
•
•
•
User‐friendly Front Panel with Volume control
Multi‐Color Status LED
USB Connector (feature in development) will later support data reporting
Several modes of operation (this guide explains how to change mode)
CPiD‐RF Training
New employees who have never used a Deactivator will benefit from improved performance,
better identification of Hard Tags (alarm with Detect feature) and the ability to verify EAS
labels. Managers or Store Operations will work with Checkpoint to determine which mode is
suited for your mix of tags. If varied uses are permitted, Managers can quickly train
employees.
Using CPiD‐RF
Deactivation and detection are assisted with Alarm on HT and other typical operations. Basic
operation is the same as Counterpoint IX and other related products. Label Deactivation can
be integrated to the POS, so the action of scanning a barcode label will produce CPiD‐RF
action (with a limited time window for deactivation). During the “on time” when the Yellow
Status LED is on, deactivation is enabled. With success, Red indicates deactivation (or alarm).
Another supported method is using an interlock where an additional device, such as a key
switch or foot‐pedal, produces the function. External Counters and Alarms are supported.
The Operation Mode iVerify offers the same function as the Omni Verifier. Selecting mode is
described on the following page.
24
Counterpoint Intelligent
Deactivator‐RF (CPiD‐RF)
SYSTEM SETTINGS
Access to DIP Switches & Reset
Switches provide control of unique system features
and fine tuning of performance. Pull access panel
open from right. By moving selected switches up or
down, you can adjust system mode, power and gain.
Operation Modes
Operation Mode is a global system setting which
configures CPiD‐RF to deactivate (only), deactivate
and detect, or verify active EAS tags.
Set Switches (SW) 2 and 3 to configure Mode.
Set SW 3, 4 and 5 to adjust the system’s
Receiver Gain (or “Sensitivity”). See next page.
Mode Name
Known
Selection
SW 2 SW 3
iDeact
Mode 5
OFF
OFF
iDetect HT
Mode 6
ON
ON
iDetect/Deact
Mode 4
OFF
ON
iVerify
Verification
ON
OFF
OTHER USER CONTROLS
Reset Button for start up
Each time the unit is powered ON, press the reset button, wait until the Violet LED light is on,
then press Reset again. The unit makes a clicking noise while it tunes; this is normal. If the Red
or Violet LED ever stays on, resetting may enable proper system function (see
Troubleshooting).
Change Modes
Press Reset 1 time to apply a new mode. If red or a teal light stays on, press Reset twice.
Adjusting Sensitivity
Use table / description on the following page.
Status LED Definitions
Details on LED Definitions and Rx Gain (see below) are found on a label below the chassis “top
plate.” Release front latch first, and then remove the lid (or chassis frame) to view label.
Volume Knob
If sound is not loud enough, adjust or move physical location. During busy periods, turn it up!
25
Counterpoint Intelligent
Deactivator‐RF (CPiD‐RF)
Troubleshooting
The purpose of this table is to explain steps to troubleshoot CPiD‐RF issues.
Problem
Action(s)
Green power LED is not on.
Confirm DC plug and AC power cord are both secure.
Function is lost (or reduced
deactivation).
Check connections; confirm antenna(s) are plugged in. Confirm
SW 1 (Power) is OFF.
Status light is teal.
CPiD‐RF may need to be auto‐tuned: reset unit by pressing
button. View Status LED when re‐testing for a good result.
System is constantly
alarming.
Remove tagged items within 3ft (0.9m) of the pad. Try reducing
the receiver gain (SW 4, 5, 6). Another Deactivator could be too
close to the pad. Try turning the other device off or moving it
further away.
Status light is blinking red.
(This indicates a mistune
condition.)
Confirm there is nothing laying on top of the antenna. Remove
nearby metal objects and then reset.
The problem column describes the noticeable symptoms which indicate CPiD‐RF is not functioning
at its best. Sometimes the solution is obvious, for example, remove nearby tags, but the action(s)
column gives you a formal approach to solving any problem. The steps allow you to identify the
issue and prevent it from occurring again.
Counterpoint ECO
This product version is based on the CPiD‐RF. Some features are not available on the ECO version
of the product, namely Interlock and iVerify. Normal deactivation procedures will apply to
Counterpoint ECO. Contact Checkpoint for additional information on applications.
26
Testing Procedures
EAS Pedestals
It is suggested that the pedestals are tested at the start of each business day. Use the same
method each time which helps to build confidence that the system is performing as designed.
To test the system properly, walk completely through the pedestals while holding the test tag
(included in your welcome kit) at waist level. Waving the test tag alone between the
pedestals will not provide a true reading.
If you are experiencing detection problems when using the test tag with the pedestals, please
check the following before placing a service call:
1. Is the light at the base of one of the pedestals illuminated?
A. If so, than power is active
B. If not, refer to number 2
2. Is the AC circuit breaker powering the pedestal tripped?
A. If so, reset the breaker and recheck
B. If not, refer to number 3
3. If the problems persist, contact Checkpoint’s Service Department to place a service call.
When placing a service call, please give a brief description of the problem you are
experiencing. See the Contact Information section for details on how to contact your
service center.
Test deactivation height:
For 5 or 6 Mode Deactivation units:
Hold the DV1000 unit approximately 15 inches over the centre of the pad. While holding the
button, slowly lower the DV1000 device over the pad or locating label until the light
illuminates green. This indicates that a deactivation field is present.
For 4 Mode deactivation unit:
Place a tag and DV1000 over the pad at the same distance and repeated the above
procedure. The presence of the tag will activate the pad and aid the DV1000 to determine the
presence of a field.
If no light is illuminated then either the battery is completely drained or there is no
deactivation field present.
Test the DV1000:
Depress the button. If the light illuminates red then the battery is low and should be replaced.
27
Testing Procedures
Omni Verifier
On the side of the Omni Verifier unit slide the toggle switch to “DV.” Depress the red button.
The amber and green lights will illuminate. If the green light is blinking, this indicates that the
battery is low and the unit needs to be placed onto the charging cradle.
Hold the Omni Verifier device approximately 24 inches above the deactivation pad and slowly
lower until the red indicator illuminates and the sounder beeps. This indicates that the
deactivation field is present.
If you experience deactivation problems when testing your deactivators using either the DV1000
or Omni devices, please check the following before placing a service call:
1. Locate the deactivation electronics box and confirm it’s
plugged in and/or the power switch is turned on. A green light
should be illuminated on the front of the electronics box to
indicate power.
2. If the light is on, the power supply is plugged in and there is
still no deactivation field present, confirm the antenna cable
and connector are plugged into the back of the electronic
housing.
3. If the problems persist, contact Checkpoint’s Service
Department (800‐253‐7580) to place a service call. When
placing a service call, please give a brief description of the
problem you are experiencing.
28
Troubleshooting
Phantom Alarms
A phantom alarm is when the alarm sounds or the pedestals
illuminate when no one is walking through the system.
Review the following suggestions to troubleshoot:
Q: Is someone carrying tagged merchandise near the system?
Are there tags or tagged merchandise within six feet of the
system?
A: Check behind the counters, inside boxes, etc.
Q: Are coiled wire or cords near the system (carpet shampooers,
extension cords, etc.)?
A: Remove the material and monitor the pedestals to see if this
fixes the issue.
Q: Are display racks in the vicinity loose, close to or touching the
pedestals?
A: Door handles and cart guards should be insulated from the
door frame by inserting rubber gaskets. If there is an
excessively loose or rickety display nearby, move it at least six
feet away from the system.
If the phantom alarms continue, turn off the system for a period of time, up to one hour,
and then turn it on again. This should allow any interference to clear. Please refer to the
Possible Alarm Causes (page 25) section for additional ideas.
29
Troubleshooting
Counterpoint Deactivation Units
If you are experiencing problems when testing deactivation units, check the following before
placing a service call:
1. Make sure the chassis is plugged in and/or the power switch is
turned on. A green light should illuminate on the front of the
electronics box to indicate power.
2. Check for tags or tagged merchandise that may be located near the
deactivation pad, electronics box or cabling. There should be a
minimum of three feet of clearance around the pad and electronics
box.
3. Check the area around the deactivation pad for any large amounts
of metal that may be present. There should be a clearance of six
inches around the deactivation Pad.
OMNI
If you are experiencing problems when using the OMNI handheld device, check the following:
1. If the unit gives off an erratic alarm and/or the noise light illuminates
while in PV mode, move at least six feet from the EAS pedestal and
try again.
2. If the unit does not give off any alarm or the green power light blinks,
recharge the battery by returning the OMNI to its charging cradle.
DV1000
If you are experiencing problems when using the DV1000 device, check the following:
1. If the light on the front of the unit is red when the button is depressed,
replace the 9‐volt battery under the battery door on the bottom of the
unit.
2. If the unit does not detect a field from a known good deactivation
area, replace the 9‐volt battery under the battery door on the bottom
of the unit.
30
Troubleshooting
PV 2000
1. If it doesn’t beep when turned on, the battery
may need to be replaced.
2. If the AMBER light is seen, this indicates a low
battery and the battery should be changed at
this time.
Possible Alarm Causes
A false alarm occurs when a pedestal alarms or illuminates when someone passes through
the system after tags on the merchandise have been deactivated and/or removed. Review
the following suggestions to troubleshoot:
Q:
A:
Did you double‐check the merchandise for tags?
Re‐run the merchandise over the deactivation pad or check for missed hard tags.
Q:
Does the alarm sound at the doorway after a soft tag has been passed over the
deactivation pad?
Look to see if the deactivation system is powered.
A:
Experience has shown that other possible causes can be:
• Metal racks/weekly magazine/circular racks
• Doors/door frames
The upper tracks of sliding doors
Manual doors are loose or push bars are not insulated
• Shopping Carts
Metal carts pushed together
Cart corral railings loose
• Cables/extension cords
Seasonal lights or tree decorations or excess CCTV cabling
Vacuum cleaners
31
A Guide to Handling
Alarm Activations
For every alarm activation, the nearest trained store associate should respond
by following these tips and guidelines:
•
•
•
•
•
•
•
•
•
•
•
There is a chance that the staff has not deactivated/removed a tag.
Keep the approach non confrontational.
Walk calmly to the customer, do not run.
Smile.
Be friendly.
Never touch the customer or stand too close…keep at arms length. Safety first!
Apologize for the inconvenience and assume it is a store problem.
Never embarrass or accuse the customer.
Never make assumptions based on the customers appearance.
Never raise your voice.
Avoid words that will intensify the situation…words such as thief, problem, shoplifter,
security.
• Keep it simple, short and sweet.
After any tags have been dealt with, be sure to walk the purchase through yourself. You do not
want to further embarrass the customer if there is still an issue.
Key phrases might include:
• “Sorry, we have made a mistake putting your items through our security system, please can
you come back and I’ll correct it.”
• “Would you mind if I take a look at your receipt so I can see who assisted you?”
• “Have you done any shopping elsewhere today?”
Things to remember:
•
•
•
•
•
•
If a customer runs, follow your training procedure.
Never put yourself in danger; if you are threatened, inform your manager immediately.
Never try to physically restrain a customer.
The tagging system does not alter your company policy for dealing with known shoplifters.
The tagging system is a deterrent based, customer service tool.
Remain vigilant on the store floor and report any suspicious behavior to your manager.
Remember always follow your own corporate policies and guidelines on approaching
shoplifters.
32
Alarm Activation Log
Recording Alarms
User's should keep a written record of every alarm, regardless of its cause. Alarms may be
caused by interference within the system (phantoms), tags that have not been deactivated or
removed, or by a shoplifter attempting to remove merchandise. The alarm log sheets
demonstrate how well the system is working in addition to providing alarm patterns that help
management design the most beneficial inventory control program for your store. Store
management will decide whether to keep the log and what information is to be listed.
Using the Alarm Log
• Choose a log sheet format that serves your needs. An alarm log sample master sheet is
provided in the Welcome Kit. You may use this to make copies of the preferred alarm log
format. This format may be adapted to suit the needs of your store.
• Record every alarm, completing all information.
What to Record
Store management will decide what to record. Listed below are a few suggestions:
•
•
•
•
Results of test
Date of alarm
Time of alarm
Type of alarm (R/U/P):
•
R: Real alarm (shoplifting attempt)
•
U: Unintentional alarm (electronic door opening card, failure of associate to
remove or deactivate a tag)
•
P: Phantom alarm for no apparent reason. If so, record whether the system was
turned off afterward
• Merchandise recovered, if applicable
• Value of merchandise recovered, if applicable
• Name of store employee who handled alarm situation
• Description of alarm response; additional comments
• Date and reason Checkpoint Service Department was called
33
36
Customer Service Procedures
A majority of the EAS alarms that are produced are caused when an associate fails to
deactivate or remove a tag or other security device when the customer is checking out at the
point of sale.
Help complete the customer experience by responding to the EAS alarm:
•
•
•
•
Acknowledge the customer
Let the customer know we may have missed a tag during the purchase
Run the entire bag over the deactivation pad and check the merchandise for missed
hard tags
Apologize to the customer for the inconvenience and thank them for shopping at your
store
When approaching customers, be courteous at all times and never make accusations or
threaten the customer in any way. Always defer to store policies and procedures for responding
to system alarms. Contact your store manager with further questions. It is also important to be
consistent in the manner in which alarm situations are handled.
If there is no response to alarms, shoplifters will observe this and return to the
store in the hopes of challenging both the system and store personnel.
1. Do not spray the pedestals with cleaning solution. Instead, spray the cleaner on a towel
and wipe down the antennas.
2. Do not place liquids in an area where they could spill and short‐circuit a deactivation unit.
3. Call Checkpoint’s Service Department before installing new carpet to avoid cutting the
system cable.
4. Turn the system off if there is remodeling or electrical work being done at your store.
Otherwise, the system may alarm for no apparent reason.
5. Do not decorate the pedestals with foil or lights (i.e. Christmas lights). These will interfere
with the system.
35
Points to Remember
• Test all components of the Checkpoint system each morning and record results in the
Alarm Log
• Record all alarms in the log
• Review alarm response guidelines periodically with employees responsible for handling
alarms
• Familiarize all new employees with the system and make sure they review this User’s
Guide
• Make sure that employees do not give customers any information about the system or
tags
• Call your Checkpoint representative if you have any questions regarding the use of the
system, tags or accessories
Customer Service Contact Information
For your Customer Service needs, please call 1‐800‐253‐7580 and follow the prompts or
email call.center@checkpt.com.
36
Contact Details
Checkpoint Systems, Inc.
101 Wolf Drive
Thorofare, NJ 08086
Customer Service: (800) 253‐7580
call.center@checkpt.com
www.checkpointsystems.com
For any additional training or information listed below, please contact us.
•
•
•
•
•
•
Customer support services
Store or regional training on equipment and customer approach
Audit visits and summary analysis
Mystery visits focused on loss prevention
Store shrinkage evaluation and consultation day
Checkpoint Academy
Contact us for more information on our full range of Merchandise Availability Solutions.
Technology is continually improving and loss prevention methods are regularly reviewed. So
please adhere to your corporate policies and contact your management office with any
additional questions. The information in this document is aimed as a guide only and information
in this guide is subject to change without notice. Checkpoint cannot be held responsible for
individual interpretation of this document.
37
Important Information to our User's in North America
FCC Regulatory Compliance Statement
Checkpoint Systems, Inc., offers Electronic Article Surveillance (EAS) or Radio Frequency Identification
Products that have been FCC certified or verified to 47 CFR Part 15 Subparts B/C. Appropriately, one of the
following labels will apply to the approval:
NOTE: This equipment has been tested and found compliant within the limits for a class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses, and
can radiate interference to radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the interference at own expense.
‐ OR –
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
including this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation, which may include intermittent decreases in
detection and/or intermittent increases in alarm activity.
Where applicable, Checkpoint Systems, Inc. Electronic Article Surveillance (EAS) products comply with the
Maximum Permissible Exposure limits FCC 47 C.F.R. 1.1307(b)(1)) for US and RF Exposure limit RSS 102 ,
table 4.2 for Canada.
Industry Canada Regulatory Compliance Statement
This device complies with the Industry Canada license‐exempt RSS standard(s). Operation is subject to the
following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the
device.
Equipment Safety Compliance Statement
Checkpoint’s Electronic Article Surveillance (EAS) products have been designed for safeness during normal
use and, where applicable have been certified, listed, or recognized in accordance with one or more of the
following safety standards; UL 60950‐1, CSA C22.2 No. 60950‐1‐07. Additional approvals may be pending.
WARNING: Changes or modifications to Checkpoint’s EAS equipment not expressly approved by the party responsible
for assuring compliance could void the user’s authority to operate the equipment in a safe or otherwise regulatory
compliant manner.
38
Important Information to our User's in Europe
CE Regulatory Compliance Statement
Where applicable, Checkpoint Systems, Inc. offers certain Electronic Article Surveillance (EAS) products
that have CE Declarations of Conformity according to R&TTE Directive 99/5/EC, EMC Directive
2004/108/EC, and Low Voltage Directive 2006/95/EC.
System Electromagnetic Compatibility (EMC) has been tested and notified through Spectrum Management
Authorities if necessary, using accredited laboratories, whereby, conformity is declared by voluntarily
accepted European Telecommunications Standards Institute (ETSI) standards EN 301489‐3 and EN 302208
and/or EN 300330, as applicable.
NOTE: Certain Electronic Article Surveillance (EAS) equipment have been tested and found to conform to the
CE emission and immunity requirement in Europe. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Under unusual circumstances, interference from external sources may
degrade the system performance, which may include intermittent decreases in detection and/or intermittent
increases in alarm activity. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment experiences frequent interference from external sources or does cause harmful
interference to radio communications reception, which can be determined by turning the equipment off and
on, please contact a Checkpoint Systems representative for further assistance.
Where applicable, Checkpoint Systems, Inc. Electronic Article Surveillance (EAS) products comply with the
limitation of human exposure to electromagnetic fields EN 50364 and with the limit values of German
accident prevention regulations for electromagnetic fields BGVB11.
RoHS Compliance Statement
The RoHS Directive stands for "the restriction of the use of certain hazardous substances in electrical and
electronic equipment." A RoHS compliant product means that electrical and electronic equipment cannot
contain more than maximum permitted levels of lead, cadmium, mercury, hexavalent chromium,
polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE). Checkpoint is in compliance
with the RoHS directive.
WEEE Compliance Statement
The Waste Electrical and Electronic Equipment Directive (WEEE) applies to companies that manufacture,
sell, distribute, or treat electrical and electronic equipment in the European Union. There are a number of
obligations imposed on Checkpoint as a supplier of electrical and electronic equipment. Checkpoint's
compliance approach for each of these obligations is provided below.
39
WEEE Marking
All products that are subject to the WEEE Directive supplied by Checkpoint are compliant with the WEEE marking
requirements. Such products are marked with the "crossed out wheelie bin" WEEE symbol shown below in accordance with
European Standard EN 50419.
Information for User's
According to the requirements of European Union member state WEEE legislation, the following user information is provided
in English for all Checkpoint supplied products subject to the WEEE directive.
This symbol on the product or on its packaging indicates that the product must not be disposed of
with normal waste. Instead, it is your responsibility to dispose of your waste equipment by arranging
to return it to a designated collection point for the recycling of waste electrical and electronic
equipment. By separating and recycling your waste equipment at the time of disposal you will help to
conserve natural resources and ensure that the equipment is recycled in a manner that protects
human health and the environment. For information about how to recycle your Checkpoint supplied
waste equipment, please contact the distributor from whom the product was purchased or reach out
to your local Checkpoint representative for details on proper disposal of electronics manufactured
and sold by Checkpoint.
REACH Compliance Statement
The European REACH Regulation 1907/2006 on Registration, Evaluation, Authorization, and Restriction of Chemicals
(REACH), Annex XVII entered into force in June 2009, and affects all companies producing, importing, using, or placing
products on the European market. The aim of the REACH regulation is to ensure a high level of protection of human health
and the environment from chemical substances.
Checkpoint Systems’ substances management system follows and complies with the current revision of the REACH
Regulation on the substances as identified by ECHA (European Chemical Agency).
Checkpoint Systems’ products are considered articles as defined in REACH Article 3 (3).
These products/articles under normal and reasonable conditions of use do not have intended release of substances.
Therefore the requirement in REACH Article 7 (1) (b) for registration of substances contained in these products/articles does
not apply.
Checkpoint Systems’ products/articles do not contain Substances of Very High Concern or if there are SVHC in the
product/article, the content is less than the 0.1% (wt/wt) as defined by REACH Article 57, Annex XIV, Directive 67/548/EEC.
Therefore the requirement in REACH Article 7 (2) to notify ECHA if a product/article contains more than 0.1% wt/wt of an
SVHC and tonnage exceeding 1 tonne per importer per year is not applicable.
Checkpoint Systems’ European operations do not manufacture or import chemicals, therefore Checkpoint Systems has no
obligation to register substances.
Packaging Compliance Statement
No CFCs (chlorofluorocarbons), HCFCs (hydrofluorocarbons) or other ozone depleting sub‐stances are used in packaging
material. Chromium, lead, mercury, or cadmium are not intentionally added to packaging materials and are not present in a
cumulative concentration greater than 100 ppm as incidental impurities. No halogenated plastics or polymers are used for
packaging material. Checkpoint complies with the EU Directive 94/62/EEC.
40
Checkpoint Systems is a global leader in merchandise availability solutions for the retail
industry, encompassing loss prevention and merchandise visibility. Checkpoint provides end‐
to‐end solutions enabling retailers to achieve accurate real‐time inventory, accelerate the
replenishment cycle, prevent out‐of‐stocks and reduce theft, thus improving merchandise
availability and the shopper’s experience. Checkpoint's solutions are built upon 45 years of
radio frequency technology expertise, innovative high‐theft and loss‐prevention solutions,
market‐leading RFID hardware, software, and comprehensive labeling capabilities, to brand,
secure and track merchandise from source to shelf. Checkpoint's customers benefit from
increased sales and profits by implementing merchandise availability solutions, to ensure the
right merchandise is available at the right place and time when consumers are ready to buy.
Checkpoint Systems, Inc.
101 Wolf Drive, P.O. Box 188
Thorofare, New Jersey 08086
800 257 5540 Toll Free
856 848 1800 Phone
856 251 9468 Fax
www.checkpointsystems.com
p/n 7274435

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