Cisco Systems RTBIZ0352 Cisco Unified IP Endpoint 9951 with BT Module User Manual 9951 User Manual 44 57
Cisco Systems Inc Cisco Unified IP Endpoint 9951 with BT Module 9951 User Manual 44 57
Contents
9951-User-Manual-44-57
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Cisco Unified IP Phone 9971
The Cisco Unified IP Phone 9971 provides these features:
• Phone connections
• Wireless connection and bluetooth
• Footstand
• Phone-display viewing angle
• Buttons and hardware
• Phone screen
• Power-save mode
• Phone-display cleaning
• Handset rest
Phone Connections
Your system administrator can help you connect your phone to the corporate IP telephony network.
Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 33
1DC adapter port (DC48V) 6Handset port
2AC-to-DC power supply (optional for the
network port connection but required for a
wifi connection)
7Analog headset port (headset optional)
3AC power wall plug (optional) 8USB port
4Network port (10/100/1000 SW) with
IEEE 802.3af and 802.3at power enabled
9Anti-theft security connector (lock optional)
5Computer port (10/100/1000 PC)
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Note Each USB port supports a maximum of five supported and nonsupported devices that are
connected to the phone. Each device connected to the phone is included in the maximum
device count. For example, your phone can support five USB devices (such as three Cisco
Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on
the side port and five additional standard USB devices on the back port. (Many
third-party USB products count as several USB devices.) For more information, see your
system administrator.
1USB port 3Speaker port for output to optional
external speakers
2Cisco Unified IP Phone Expansion
Module 7917 connector
4Microphone port for input from
optional external microphone
Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 35
Wireless Connection and Bluetooth
Your phone can be connected to a wireless network using 802.11a or 802.11b/g, but your system
administrator sets up the connection. For more information, see your system administrator.
Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add
and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected
becomes the default for use with the phone.
Related Topic
Bluetooth Headsets, page 111
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Footstand
If your phone is placed on a table or desk, connect the footstand to the back of the phone.
1Insert the curved connectors into the
lower slots.
2Lift the footstand until the connectors
snap into the upper slots.
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Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 37
Phone Display Viewing Angle
The viewing angle of the phone display can be adjusted according to your preference.
Change Display Viewing Angle
Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the
display) with your right hand, and then move your hands back and forth in opposite directions to
adjust the angle.
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
• Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or
All Calls.
• Use the call session buttons (on the right) to perform tasks such as making a call, answering a call,
or resuming a held call. Each call on your phone is associated with a session button.
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Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 39
1Phone screen Shows information about your phone, including directory number, call
information (for example caller ID, icons for an active call or call on
hold) and available softkeys.
Phone screen items, such as menu options and softkeys, are
touch-sensitive.
2Session buttons Each represents a call session and takes the default action for that
session. For example, pressing the session button for a ringing call
answers the call, while pressing the session button for a held call
resumes the call.
Color LEDs reflect the call state. LEDs can flash (blink on and off
rapidly), pulse (alternately dim and brighten), or appear solid (glow
without interruption).
• Flashing amber —Ringing call. Pressing this button answers
the call.
• Solid green —May be a connected call or an outgoing call
that is not yet connected. If the call is connected, pressing this
button displays the call details or the participants of a conference
call. If the call is not yet connected, pressing this button ends
the call.
• Pulsing green —Held call. Pressing this button resumes the
held call.
• Solid red —Shared line in-use remotely. Pressing this button
allows you to barge in on the call (if Barge is enabled).
• Pulsing red —Shared line call put on hold remotely. Pressing
this button resumes the held call.
Icons next to the session buttons indicate an action for that session. For
example, pressing the session button with a Missed Calls icon displays
your missed calls, and pressing the session button with a Voicemail
icon accesses your voice messaging system.
(The position of the session buttons can be reversed with the position
of the programmable feature buttons on phones that use a locale with
a right-to-left reading orientation, such as Hebrew and Arabic.)
3Back button Returns to the previous screen or menu.
4Release button Ends a connected call or session.
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5Navigation pad and
Select button
The four-way Navigation pad allows you to scroll through menus,
highlight items, and move within a text input field.
The Select button (center of the Navigation pad) allows you to select a
highlighted item, disable the phone screen for cleaning, or enable the
phone screen if it is in power-save mode.
The Select button is lit (white) when the phone is in power-save mode.
6Conference button Creates a conference call.
7Hold button Places a connected call on hold.
8Transfer button Transfers a call.
9Key pad Allows you to dial phone numbers, enter letters, and choose menu
items (by entering the item number).
10 Speakerphone button Selects the speakerphone as the default audio path and initiates a new
call, picks up an incoming call, or ends a call. During a call, the button
is lit green.
The speakerphone audio path does not change until a new default
audio path is selected (for example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects
them as the default audio path.
11 Mute button Toggles the microphone on or off during a call. When the microphone
is muted, the button is lit red.
12 Headset button Selects the wired or wireless headset as the default audio path and
initiates a new call, picks up an incoming call, or ends a call. During a
call, the button is lit green.
A headset icon in the phone screen header line indicates the
headset is the default audio path. This audio path does not change until
a new default audio path is selected (for example, by picking up the
handset).
13 Volume button Controls the handset, headset, and speakerphone volume (off-hook)
and the ringer volume (on-hook).
Silences the ringer on the phone if an incoming call is ringing.
14 Messages button Auto-dials your voicemail system (varies by system).
Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 41
15 Applications button Opens/closes the Applications menu. Depending on how your system
administrator sets up the phone, use it to access applications such as
call history, preferences, and phone information.
16 Contacts button Opens/closes the Contacts menu. Depending on how your system
administrator sets up the phone, use it to access personal directory,
corporate directory, or call history.
17 Phone display Can be positioned to your preferred viewing angle.
18 Programmable feature
buttons
Correspond to phone lines, speed dials, and calling features.
Pressing a button for a phone line displays the active calls for that line.
If you have multiple lines, you may have an All Calls button that
displays a consolidated list of all calls from all lines (oldest at the top).
Then, it is recommended that you keep your phone in the All
Calls view.
Color LEDs indicate the line state:
• Amber —Ringing call on this line
• Green —Active or held call on this line
• Red —Shared line in-use remotely
(The position of the programmable feature buttons can be reversed
with the position of the session buttons on phones that use a locale
with a right-to-left reading orientation, such as Hebrew and Arabic.)
19 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red)
or a new voice message (steady red).
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Phone Screen
The way that your system administrator set up your phone determines what is displayed on your
phone screen.
Phone with Single Line
1Header Displays the date and time, and information (such as phone number)
about the selected line.
2Primary line label Displays the primary line phone information.
Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 43
Phone with Multiple Lines
If you have multiple lines, it is recommended that you use the All Calls button to view all calls on
all lines.
If you handle many calls at one time, it is recommended that you use the Answer button to answer the
oldest incoming call without having to scroll down the call list and select the call.
For more information, see your system administrator.
3Session labels Display information (such as call status and duration) about active
calls associated with the selected line. Calls are displayed in order of
the oldest (at the top) to the newest.
4New Call icon A touch-sensitive icon you can press to make a new call.
5Softkeys Touch-sensitive softkey options for the selected (highlighted)
call only.
If you select a different call (by pressing a feature button or the
Navigation pad, or by answering a ringing call), the softkey options
may change.
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1Header Displays the date and time, and information (such as phone number)
about the selected line.
(If you are on a call and highlight the header instead of a call, the softkeys
that display are the same as those that display when the phone is idle. This
is useful, for example, if you want to access the Forward All or New Call
softkeys while you are on a call.)
2Session label
(for connected call)
Displays information (such as call status and duration) about a connected
call on the selected line.
3Session labels
(for held calls)
Display information (such as call status and duration) about held calls
associated with the selected line.
Calls are displayed on the right side of the phone screen from the oldest
(at the top) to the newest.
Pressing the session button next to a Held Call icon resumes the held call
for that session.
4Softkeys Touch-sensitive softkey options.
5Answer label Displays if your system administrator has assigned the Answer feature to
the programmable feature button.
Pressing this label or the corresponding button answers the oldest
incoming call without having to scroll down the call list and select the call.
Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 45
Phone Screen Navigation and Item Selection
6Speed-dial label Displays if you or your system administrator assigned a speed dial to the
programmable feature button.
7Nonprimary line
labels
Display information about nonprimary phone lines.
8All Calls label Displays if the All Calls feature is enabled. Pressing the corresponding
button displays all calls on all lines.
Calls are displayed on the right side of the phone screen from the oldest
(at the top) to the newest.
When you are on a call, pressing All Calls once selects the current call or
the first call on the list; pressing All Calls twice selects the header. With
the header selected, the softkeys that display are the same as those that
display when the phone is idle. This is useful, for example, if you have
multiple calls on your phone and want to access the New Call softkey.
Using the All Calls feature is recommended highly if you have multiple
lines on your phone.
9Primary line label Displays information about the primary phone line.
Look for the blue icon on the line label to see which line is selected. In this
case, the primary line is selected, and the information displayed is for the
primary line only.
Task Action Example
Scroll to highlight an item. Press the Navigation pad. Highlight a call from the missed
call list.
Scroll to a different page (of a
listing) by touch.
Quickly press and drag your
finger on the list in the direction
you wish the page to move
(flick scroll).
Flick scroll to display the next
page of the placed calls list.
Select a touch-sensitive item
(press once).
Press the item on the
phone screen.
Press the Preferences
application to open it.
Select a touch-sensitive item to
perform the default action
(double-tap).
Double-tap an item in a listing. Double-tap a call history item to
dial the number.
Select an item by number. Press the corresponding number
on the keypad.
Press 2 to select the second item
in the Applications menu.