G4S Monitoring Technologies SOL915 OM247 SOLO2 User Manual User guide

G4S Monitoring Technologies Limited OM247 SOLO2 User guide

User guide

OM247Installation Guide
 2OM247 Installation Tool User GuideIssue Date: 07/09/11Document No: 94-0033-4-FG4S Monitoring Technologies Ltd4 Dominus Way Meridian Business Park Leicester LE19 1RP UK Tel: +44 (0) 116 229 2600 Fax: +44 (0) 116 229 2604 Web: www.g4s.com/ukCopyright © 2011 G4S Monitoring Technologies Ltd. All rights reserved.Copyright in the whole and every part of this document belongs to G4S Monitoring Technologies Limited (the “Owner”) and may not be used, sold, transferred, copied or reproduced in whole or in part in any manner or form or in or on any media to any person other than in accordance with the terms of the Owner’s Agreement or otherwise without the prior written consent of the Owner. All brand or product names are trademarks or registered trademarks of their respective companies or organisations.
 3Table of ContentsIntroduction ..........................................................4Welcome ....................................................................................................................................... 5Terms and Abbreviations .................................................................................................... 6Overview ......................................................................................................................................7Getting Started ....................................................8General Layout .......................................................................................................................... 9Charging the Battery ............................................................................................................10Sleep Mode ................................................................................................................................11FMO’s Key Fob .........................................................................................................................12Checking the Key Fob’s Battery .....................................................................................13Linking to MUs .........................................................................................................................14Linking to TUs ...........................................................................................................................15Get TU Status ...........................................................................................................................16Controls and Status Lights ............................... 17Strap Fitting Lever ..................................................................................................................18PID Buttons ................................................................................................................................19PID Status Lights .....................................................................................................................20MU Buttons ................................................................................................................................21MU Status Lights .....................................................................................................................22RAM Status Lights ..................................................................................................................23Installing Monitoring Equipment ..................... 24MU/TU-Dock Positioning Tips ........................................................................................25Initialising an MU .....................................................................................................................26Initialising a TU ..........................................................................................................................27Getting a GPS Location Fix ..............................................................................................28Preparing Straps for Installation ......................................................................................29Fitting a PID to a Subject ...................................................................................................30Fitting a SOLO to a Subject .............................................................................................33MU Range Survey and Data Upload ...........................................................................37TU Range Survey and Data Upload ............................................................................39Removing and Replacing Tags .......................... 41Abandoning an Install ...........................................................................................................42Removing a Tag.........................................................................................................................43Replacing a Tag..........................................................................................................................44Tamper Investigation & RAM Survey .............. 45Investigating Tamper Alerts ................................................................................................46Performing a RAM Survey .................................................................................................47Trouble Shooting ............................................... 48Installation Tool Errors .........................................................................................................49MU Error Messages ...............................................................................................................50TU Error Messages ................................................................................................................52Index ................................................................... 54
 4This section introduces you to the concepts and terms used when installing a tag. It contains the following pages: Welcome (page 5) Terms and Abbreviations (page 6) Overview (page 7)Introduction
 5WelcomeWelcome to the Installation Tool User Guide. It has been written for Field Monitoring Ofcers (FMOs) who need to install and check monitoring equipment. It is arranged in the following sections: Getting Started (page 8) explains the basics that you’ll need to know before using the Installation Tool for the rst time. Controls and Status Lights (page 17) shows you what the tool’s buttons do, and explains what the different coloured lights mean. Installing Monitoring Equipment (page 24) describes how to install tags and monitoring / tracking devices. Removing and Replacing Tags (page 41) describes how to decommission and replace ‘PID’ and ‘SOLO’ tags. Tamper Investigation & RAM Survey (page 45) describes how to investigate suspected tag-tampers and how to perform a RAM (Random Alternative Monitoring) survey. Trouble Shooting (page 48) explains what the MU and TU error messages mean, and how to resolve them.Related Documents EMMO User Guide
 6Terms and Abbreviations This page explains the terms and abbreviations used in this guide:Term MeaningDOCK Docking Station—intelligent docking/charging station for the OM247-TRAK (TU). EMMO Electronic Monitoring Mobile Organiser—a software program that runs on a PDA. It is used to display the full status details of the monitoring equipment. (See the EMMO User Guide).FMO Field Monitoring Ofcer—an Ofcer who visits the subject, typically at the curfew address, to install the monitoring equipment, set up the curfew and investigate any problems during the curfew. GPS Global Positioning System—the satellite system used to track the position of a TU or SOLO.GPRS General Packet Radio Service—extension of the GSM standard, primarily used for data transfer applications. GSM Global System for Mobile communications—the international standard for mobile telephones.IrDA Infrared Data Association—the standard protocol for infrared communications.LBS Location Based Service—method of locating a TU or SOLO by calculating its distance from mobile-phone masts. Used as a back-up to GPS location.MU (OM247-MU) Monitoring Unit—the telephone unit that detects any nearby PIDs, and automatically contacts the Control Centre if the curfew conditions are broken.PDA Personal Digital Assistant—a small, hand-held portable computer.PID (OM247-PID) Personal Identication Device—an electronic tag worn by a subject.RAM Random Alternative Monitoring—the survey mode used to detect any nearby PIDs.SOLO (OM247-SOLO) A one-piece GPS-enabled tag worn by a subject.Subject A person who is being electronically monitored as a part of a curfew order.Tag An electronic monitoring bracelet worn by the subject—either an OM247-PID or an OM247-SOLO.TU (OM247-TRAK) Tracking Unit—A GPS-enabled device carried by a subject.
 7OverviewThe OM247-FIT Fitting and Installation Tool is a multi-function device. It combines a mechanical tting-tool with an electronic control unit.Using just a single tool, you can set up and t a tag to a subject and install a monitoring or tracking unit. The tool can also be used to investigate any suspected tampering with the monitoring equipment. The same tool is used to un-install the monitoring equipment at the end of the curfew period.Every tool has a serial number printed on its side. This unique ID is automatically recorded in the central database whenever the tool is used to install any monitoring equipment.In RAM (Random Alternative Monitoring) mode, the tool can be used to detect any nearby tags. This allows you to perform a ‘drive-by’ check to conrm that a subject is complying with their curfew conditions. You can also connect the tool to a PDA running ‘EMMO’ to display the full details of any tags that have been detected. (See the EMMO User Guide).
 8This section explains the basics that you’ll need to know to use the Installation Tool. It contains the following pages: General Layout (page 9) Charging the Battery (page 10) Sleep Mode (page 11) FMO’s Key Fob (page 12) Checking the Key Fob’s Battery (page 13) Linking to MUs (page 14) Linking to TUs (page 15)Getting Started
 9General LayoutCharger Socket(page 10)Infrared Port Strap Fitting Jaws PID Status Lights(page 20)Strap Fitting Lever(page 18)MU Buttons(page 21)MU/RAM Status Lights(pages 22 and 23)Battery Status Light(page 10)PID Buttons (page 19)
 10When the tool needs charging, the battery status light ashes red.To charge the battery, plug the supplied charger into the socket on the front of the tool. A full charge should take around 2 ½ hours.While the battery is charging, the battery light goes red. When the battery is fully charged, the battery light goes out.Charging the BatteryMode Status Light Meaning ActionIn UseOff Battery OK n/aFlashing Red Battery low Recharge batteryChargingRed Battery charging Leave connected to chargerOff Battery full Unplug chargerBattery Status LightCharger Socket
 11Sleep ModeWhen not in use, the tool automatically goes into sleep mode to conserve battery power.To Reactivate the Tool: Press any button or move the strap tting lever.When the tool is activated after being in sleep mode for more than ve minutes, all of its lights will ash red in sequence until it detects a key fob’s radio signal. (See FMO’s Key Fob on page 12).
 12FMO’s Key FobAn Installation Tool will not work unless it detects an active FMO’s key fob nearby.When you activate the tool from Sleep Mode (see page 11) it searches for a key fob. When it nds one, it beeps and its lights start ashing. When the lights stop ashing, the tool is ready to use.If the tool doesn’t nd a key fob within 5 minutes, it returns to sleep mode.Key Fob BatteriesThe key fob should ash a red light every 5 seconds. If the red light is not ashing, the battery is dead and the key fob should be replaced.You can check the Key Fob’s battery status with the Installation Tool. (See Checking the Key Fob’s Battery on page 13).Battery Status Light
 13To Check the Key Fob’s Battery:1. Put the Key Fob into the tool.!Make sure that the metal key ring points towards one end of the tool (see picture on the right).2. Press the PID GET STATUS button.3. Check the PID OK and PID SLEEP/FAULT lights on the side of thetool. (See table below):Light Colour MeaningPID OK Green Key Fob OK.PID SLEEP/FAULTFlashing Amber Low battery.RedDead battery/Comms fault. (Check that the key fob is aligned correctly in the tool).iTip: You can use the "Get PID Status" option on EMMO to get the key fob’s battery level. (See the EMMO User Guide).Checking the Key Fob’s BatteryGET STATUS Key FobKey ring
 14Linking to MUsInfrared portMUInstallation ToolThe MU uses an infrared link to communicate with the Installation Tool or a PDA running EMMO. (See the EMMO User Guide).Remember to point the tool or PDA at the infrared port on the front of the MU:
 15Linking to TUsInfrared portThe TU uses an infrared link via the docking station to communicate with the Installation Tool or a PDA running EMMO. (See the EMMO User Guide).Remember to point the tool or PDA at the infrared port on the front of the docking station.If you press the GET STATUS button while pointing the tting tool at the dock, the tting tool will return the dock’s status. To get the TU’s status, lift the TU from the dock and point the tting tool at the infrared port on the bottom of the TU. (See Get TU Status on page 16).TUDOCKInstallation Tool
 16Get TU StatusGenerally, when linking to TUs, you should place the TU in its dock and point the Fitting tool at the infrared port on the front of the dock. (See Linking to TUs on page 15).However, if you need to get the TU’s status, you should remove the TU from its dock and point the tting tool directly at the infrared port on the bottom of the TU. (See right). TUInstallation Tool
 17This section explains what the tool’s controls do and where to nd them. It contains the following pages: Strap Fitting Lever (page 18) PID Buttons (page 19) PID Status Lights (page 20) MU Buttons (page 21) MU Status Lights (page 22) RAM Status Lights (page 23)Controls and Status Lights
 18Strap Fitting LeverLever Closed Lever OpenOpen the Strap Fitting Lever to lock the ends of the strap into the PID.
PIDGET STATUSON/OFF 19Press the ON/OFF button to cycle through the following modes in turn: Sleep, Survey, Active.PID ButtonsThe two PID buttons are used to control the PID or SOLO. You’ll nd them on the top of the tool. (See General Layout on page 9).Press the GET STATUS button to get the status of the PID or SOLO. (See PID Status Lights on page 20).!You cannot switch a tag to Survey Mode if it is in a tamper state. If the tag’s battery is low, it will always stay in Sleep Mode.
PID SLEEP/ FAULTPIDOK 20PID Status LightsThe PID OK light is steady green when the PID/SOLO is active, and ashing green when the PID/SOLO is in survey mode, i.e. during installation.Colour MeaningGreen Active ModeFlashing Green Survey ModeThe PID SLEEP/FAULT light shows you if the PID/SOLO is in sleep mode, or if there is a tamper problem or hardware fault:Colour MeaningFlashing Red PID/SOLO in tamper stateRed Tool–to–PID/SOLO link errorAmber Sleep ModeFlashing Amber Battery lowFlashing Red/Amber Hardware faultThere are two identical sets of PID Status lights; one on each side of the tool. (See General Layout on page 9).
 21MU ButtonsPress the GET STATUS button to get the status of the MU or TU. (See MU Status Lights on page 22).GET STATUSFORCEDIALMUOFFOK MU FAULTEMMO RAMThe three MU buttons are used to control the MU or TU. You’ll nd them on the top of the tool. (See General Layout on page 9).Press the FORCE DIAL button to dial-up and send the MU or TU’s event log to the central database.Press the MU OFF button to shut down the MU or TU.!Note: Un-plug the mains power from the MU or TU docking station before shutting down.
 22MU Status LightsYou’ll nd the two MU status lights on the top of the tool, above the MU buttons. (See General Layout on page 9).To view the MU status lights, hold the tool so that the charger socket points away from you.(The same lights are used when you are in RAM/EMMO mode, but are labelled the other-way-round. (See RAM Status Lights on page 23).The MU OK light conrms that the MU or TU has not been tampered:Button Colour MeaningGET STATUSGreen MU/TU OK, no tamperFlashing Green Tool connecting to MU/TUThe meaning of the MU FAULT light changes depending on the button that you have just pressed. (See MU Buttons on page 21).Button Colour MeaningGET STATUSRed Tool–to–MU/TU link faultFlashing Red MU/TU tamperedAmber AC power not connectedFlashing Amber Low batteryFlashing Red/Amber MU/TU radio faultMUOFFRed Tool–to–MU/TU link faultFlashing Red AC power still connectedFlashing Amber Modem in useFlashing Red/Amber MU/TU faultFORCEDIAL Red Tool–to–MU/TU link faultOK MU FAULTEMMO RAM
 23RAM Status LightsThe EMMO light is green when the tool is in EMMO Mode. (It blinks green when the tool is communicating with the PDA).Colour MeaningGreen Tool in EMMO modeFlashing Green Tool communicating with PDAThe RAM light blinks every time that it receives a radio signal from an active tag during a RAM survey.The colour of the blink shows the status of each detected tag:Colour MeaningGreen Blink Active tag found, no tamperRed Blink Tampered tag foundAmber Blink Tag with low battery foundThe RAM Status Lights are used when you are Performing a RAM Survey (see page 47), or are linking to a PDA running the EMMO software. (See the EMMO User Guide).To view the EMMO status lights, hold the tool so that the charger socket points towards you.(The same lights are used when you communicate with the MU or TU, but are labelled the other-way-round. (See MU Status Lights on page 22).OK MU FAULTEMMO RAM
 24This section tells you how to use the tool to install monitoring equipment. It contains the following pages: MU/TU-Dock Positioning Tips (page 25) Initialising an MU (page 26) Initialising a TU (page 27) Getting a GPS Location Fix (page 28) Preparing Straps for Installation (page 29) Fitting a PID to a Subject (page 30) Fitting a SOLO to a Subject (page 33) MU Range Survey and Data Upload (page 37) TU Range Survey and Data Upload (page 39)Installing Monitoring Equipment
 25MU/TU-Dock Positioning TipsRemember the following tips when installing an MU or a TU-Dock:Dos 9Position the MU/Dock as near to the centre of the house as possible. (See right). 9Position the MU/Dock near to a mains electricity socket (and telephone socket if installing a landline MU). 9Place the MU/Dock on a stable, level surface such as a table.Don’ts 8Don’t position MUs/Docks on window-ledges or next to outside walls. 8Don’t position MUs/Docks directly on the oor. 8Don’t create trip-hazards by trailing power or telephone cables across the oor. 8Don’t position MUs/Docks near metal objects such as heating radiators. 8Don’t position MUs/Docks on or near electrical equipment such as microwave ovens or loudspeakers.MU/TU-DockReception RangeTypical installation position using a single MU/TU-Dock in a 2-storey house.
 26Initialising an MU1. Phone the monitoring centre and give them the MU and PID/SOLO’s serial numbers.2. Multicom/Landline MU ONLY—Connect an ordinary phone to the phone line and check that the line is active. DO NOT connect the MU to the phone line at this stage.3. Place the MU in a suitable location and plug it into the mains power supply. (See MU/TU-Dock Positioning Tips on page 25). Multicom/GSM MU ONLY—The MU will automatically start to initialise and register with the GSM mobile network.If the MU displays “NO GSM SIGNAL”, move the MU to a different location.4. While the MU is initialising, measure the subject’s ankle and select the correct size of strap. (See Preparing Straps for Installation on page 29).5. Next, t either a PID or a SOLO tag to the subject. (See Fitting a PID to a Subject on page 30, or Fitting a SOLO to a Subject on page 33).Initialising Monitoring Unit. . . . . . . . . . . .
 27Initialising a TUSEARCHING FOR A PID IN SURVEY MODE1. Phone the monitoring centre and give them the TU, Dock and PID serial numbers.2. Place the Dock in a suitable location and plug it into the mains power supply. (See MU/TU-Dock Positioning Tips on page 25).3. Place the TU into the Dock. (Figure 1)The TU automatically starts to initialise and register with the GSM mobile network, and starts to search for a PID in survey mode. (Figure 2)If the TU displays “NO GSM SIGNAL”, leave the TU docked and move the docking station to a different location.If the TU displays “REMOVE UNIT AND GET GPS”, lift the TU from the dock and take it outside. (See Getting a GPS Location Fix on page 28).4. While the TU is initialising, measure the subject’s ankle and select the correct size of strap. (See Preparing Straps for Installation on page 29).5. Next, t the PID to the Subject’s ankle, (See Fitting a PID to a Subject on page 30).Figure 1—Place TU in DockFigure 2—Searching for PID
 28After the TU has connected to the GSM network (see Initialising a TU on page 27) it will attempt to get a GPS location x. If the TU displays REMOVE UNIT AND GET GPS (Figure 1) the GPS signal is too weak indoors, and you must take the unit outside to get a GPS x.To Get a GPS Fix:1. Lift the TU from the Dock and take it outside to an area with a wide, clear view of the sky, away from any tall buildings.2. Stay still until the tracker displays GPS OK: PUT UNIT BACK IN CRADLE. (Figure 2)3. Go back indoors and place the TU back into its dock.4. While the TU continues to initialise, measure the subject’s ankle and select the correct size of strap. (See Preparing Straps for Installation on page 29).5. Next, t the PID to the Subject’s ankle, (See Fitting a PID to a Subject on page 30).Getting a GPS Location FixGPS OK:PUT UNIT BACK IN CRADLEFigure 2—GPS OKREMOVE UNIT AND GET GPSFigure 1—Get GPS Location Fix
 29Preparing Straps for Installation1. Measure the subject’s ankle and select the correct size of strap. (Figure 1)Figure 2—Fold down the two tabs on both strap clipsFigure 1—Measure the subject’s ankle30312928272625373836353433324445434241403946472. When you have selected a strap of the correct length, fold down the two tabs on the ends of each clip. (Figure 2)
 30Before tting a PID to a subject, select and prepare the correct size strap. (See Preparing Straps for Installation on page 29). Make sure that the MU or TU is initialised. (See Initialising an MU on page 26, or Initialising a TU on page 27).1. With the Strap Fitting Lever closed, click the PID into the tool. (Figure 1)2. Push one end of the strap between the tool’s jaws.3. Pull on the free end of the strap so that the clip is tight against the jaws. (Figure 2)4. Open the Strap Fitting Lever, until you hear a click. (Figure 3)The strap is now tted in one end of the PID.Continued on next page.Fitting a PID to a SubjectFigure 1 Click PID into ToolFigure 2 Pull on free end of strapFigure 3 Open the strap-tting-lever
PID SLEEP/ FAULTPIDOK 31Fitting a PID to a Subject (continued)5. Check that the PID SLEEP/FAULT light is ashing red.6. Close the Strap Fitting Lever and remove the PID and strap from the tool. (Figure 4)7. Pull the end of the strap to make sure that it is securely tted into the PID.8. Push the free end of the strap between the tool’s jaws.9. Pull on the strap so that the clip is tight against the jaws. (Figure 5)Continued on next page.Figure 5 Pull on free end of strapFigure 4—Remove PID and strap from tool
PID SLEEP/ FAULTPIDOK 3210. Holding the tool, wrap the strap and PID around the subject’s ankle and click the PID into the Installation Tool. (Figure 6)11. Open the Strap Fitting Lever, until you hear a click.The strap should be tted securely around the subject’s ankle.12. Check that the PID OK light is ashing green.13. Close the Strap Fitting Lever and remove the tool from the PID. (Figure 7)14. Pull on the ends of the strap to make sure that it is securely tted into the PID.15. Next, perform a Range Survey. (See MU Range Survey and Data Upload on page 37, or TU Range Survey and Data Upload on page 39). Fitting a PID to a Subject (continued)Figure 6 Wrap strap around subject’s ankleFigure 7 Remove the tool from the PID
 33Fitting a SOLO to a SubjectBefore tting a SOLO to a subject, select and prepare the correct size strap. (See Preparing Straps for Installation on page 29).SOLO tags can be either installed on their own, or with an MU. If you are installing a SOLO with an MU, make sure that the MU has been initialised. (See Initialising an MU on page 26).1. Phone the Monitoring Centre and give them the SOLO’s serial number.2. With the strap-tting-lever closed, click the SOLO into the tool. (Figure 1)3. Push one end of the strap between the tool’s jaws.4. Pull on the free end of the strap so that the clip is tight against the tool’s jaws. (Figure 2)Figure 1 Click SOLO into ToolFigure 2 Pull on free end of strapContinued on next page.
 345. Open the strap-tting-lever until you hear a click. (Figure 3)The strap is now tted in one side of the SOLO.6. Check that the PID SLEEP/FAULT light is ashing red.7. Close the strap-tting-lever and remove the SOLO and strap from the tool. (Figure 4)8. Check that the light on the SOLO is ashing amber.9. Pull on the free end of the strap to make sure that it is securely tted into the SOLO.Fitting a SOLO to a Subject (continued)PID SLEEP/ FAULTPIDOKFigure 3 Open the strap-tting-leverFigure 4 Remove SOLO and strap from toolFlashing Amber LightContinued on next page.
 35Fitting a SOLO to a Subject (continued)10. Push the free end of the strap between the tool’s jaws.11. Pull on the strap so that the clip is tight against the tool’s jaws. (Figure 5)12. Wrap the strap and SOLO around the subject’s ankle and click the SOLO into the tool. (Figure 6)!Make sure that the round end of the SOLO is pointing upwards.13. Open the strap-tting-lever until you hear a click.The strap is now tted securely around the subject’s ankle.Figure 5 Pull on free end of strapFigure 6 Wrap strap around subject’s ankleContinued on next page.
 3614. Check that the PID OK light is ashing green.15. Close the strap-tting-lever and remove the tool from the SOLO. (Figure 7)16. Pull on the strap to make sure that both ends are securely tted into the SOLO.The SOLO ashes amber while it contacts the monitoring server.When the installation details are uploaded, the SOLO vibrates for 5 seconds and a constant green light shines for 10 seconds.17. If the SOLO is being installed on its own, when the green light on the SOLO goes out, the installation is complete.18. If you are installing the SOLO with an MU, you must perform an MU range survey. (See MU Range Survey and Data Upload on page 37).PID SLEEP/ FAULTPIDOKFigure 7—Remove the tool from the SOLOVibrates (5 seconds)Green Light (10 seconds)Fitting a SOLO to a Subject (continued)
Phone Line In Phone ExtensionMulticom/Landline MU Connections 37MU Range Survey and Data UploadWhen the MU has initialised and a new PID or SOLO has been tted to the subject, the MU automatically goes into Survey Mode. (See Initialising an MU on page 26, and either Fitting a PID to a Subject on page 30, or Fitting a SOLO to a Subject on page 33).1. The MU starts beeping and displays the new tag’s serial number.2. Walk the subject around all areas of the premises.The MU beeps every time that it receives a radio signal from the tag in survey mode.!The MU should beep every second. A ‘missed’ beep shows a possible blind-spot.3. When the survey is complete, press the blue button on the MU.The MU displays the MU and tag serial numbers, and the survey ranges (R1 and R2)4. Phone the monitoring centre on your mobile and tell them the range values (R1 and R2).5. Multicom/Landline MU ONLY Connect the MU to the phone line wall socket and connect the extension phone to the MU.SURVEY P205764Press BLUE button when walk around completeMU20634 P205764 R1=180 R2=190Press BLUE button when call completeContinued on next page.
 38MU Range Survey and Data Upload (continued)Calling ControlWaiting for PID Message13:26:3706/09/2011PID Install OKP205764 R1=180 R2=1906. When you have completed your call to the monitoring centre, press the blue button on the MU again.The MU tries to call Control, and displays: Calling Control - Connecting.If the call connects successfully, the MU displays: Calling Control – Transferring.The MU should then display: Calling Control – Call connected OK.The MU beeps, and starts to download the range setting and PID serial number from the Control Centre.When the download is complete, the MU beeps three times and displays the PID Install OK message for 20 seconds.The installation is complete. The MU displays the current date and time.(If you do not see the PID Install OK message, see MU Error Messages on page 50).Calling ControlCall Connected OKCalling ControlConnectingCalling ControlTransferring
 39TU Range Survey and Data UploadWhen the TU has initialised and a new PID has been tted to the subject, the TU automatically goes into Survey Mode. (See Initialising a TU on page 27, and Fitting a PID to a Subject on page 30).1. The TU displays WALK AROUND WITH PID and the PID’s serial number.2. Leaving the TU docked, walk the subject around all areas of the premises.The TU beeps every time that it receives a transmission from the PID in survey mode.!The TU should beep once every second. A ‘missed’ beep shows a possible blind-spot.3. When the survey is complete, press the left-hand button on the TU.The TU beeps and displays the TU and DOCK serial numbers.4. Press the right-hand button to view the PID’s serial number and the survey ranges:5. Phone the monitoring centre on your mobile and tell them both range settings.6. When you have completed your call to the monitoring centre, press the right-hand button on the TU again.Continued on next page.CALL CENTRE INFOTU: 500076DOCK: 540077WALK AROUND WITH PID 222771CALL CENTRE INFOPID: 222771RANGE 1: 180RANGE 2: 190
 40TU Range Survey and Data Upload (continued)The TU tries to call Control, and displays:CONNECTING.If the call connects successfully, the TU displays: TRANSFERRINGThe TU beeps, and starts to download the range setting and PID serial number from the Control Centre.When the download is complete, the TU displays INSTALLATION SUCCESSFUL for 20 seconds.The installation is complete. The TU displays the current time.If you do not see the INSTALLATION SUCCESSFUL message, see the TU Error Messages on page 52CONNECTINGTRANSFERRINGINSTALLATION SUCCESSFULTU ACTIVE11:59
 41Removing and Replacing TagsThis section explains how to remove and replace tags. It contains the following pages: Abandoning an Install (page 42) Removing a Tag (page 43) Replacing a Tag (page 44)
PID SLEEP/ FAULTPIDOK 42To abandon an install at any point:1. Remove the Tag Cut the middle of the strap with scissors and remove the PID or SOLO from the subject. (Figure 1)!Note: It is impossible to switch the tag to sleep mode, unless the strap has been cut or opened.2. Switch Off the Tag Clip the tool over the PID/SOLO. Press the PID ON/OFF button.The PID SLEEP/FAULT light on the side of the tool shines amber to show that the tag is in sleep mode, then starts ashing red to indicate a strap-cut tamper. (See PID Status Lights on page 20).3. Reset the MU or TU Press the red button on the MU.Or: Press the right-hand button on the TU.Abandoning an InstallON/OFFFigure 1 Cut middle of strap with scissors
PID SLEEP/ FAULTPIDOK 43Follow the steps below to remove a tag at the end of a curfew period:1. Switch Off the MU or TU Unplug the MU or docking station from the mains power supply. Point the tool at the front of the MU or the bottom of the TU. (See Linking to MUs on page 14, or Linking to TUs on page 15). Press the MU OFF button.2. Remove the Tag Cut the middle of the strap with scissors and remove the PID or SOLO from the subject. (Figure 1)!Note: It is impossible to switch the tag to sleep mode, unless the strap has been cut or opened.3. Switch Off the Tag Clip the tool over the PID or SOLO. Press the PID ON/OFF button.The PID SLEEP/FAULT light on the side of the tool shines amber to show that the tag is in sleep mode, then starts ashing red to indicate a strap-cut tamper. (See PID Status Lights on page 20).Removing a TagMUOFFON/OFFFigure 1 Cut middle of strap with scissors
 44Follow the steps below to replace a tampered or faulty PID:1. Switch off the MU or TU. (See Removing a Tag on page 43).2. Cut the middle of the strap with scissors and remove the tag from the subject. (Figure 1)3. Put the PID into sleep mode. (Clip the tool over the tag and press the PID ON/OFF button).4. Phone the monitoring centre and tell them the new tag’s serial number.5. Plug the MU or docking station back into the mains power supply.6. Fit the new tag to the subject. (See Fitting a PID to a Subject on page 30, or Fitting a SOLO to a Subject on page 33).7. Continue with the rest of the install procedure. (See MU Range Survey and Data Upload on page 37, or TU Range Survey and Data Upload on page 39).Replacing a TagON/OFFFigure 1 Cut middle of strap with scissors
 45Tamper Investigation & RAM SurveyThis section explains how to investigate any suspected tampers and how to perform a RAM (Random Alternative Monitoring) survey. It contains the following pages: Investigating Tamper Alerts (page 46) Performing a RAM Survey (page 47)
 46Investigating Tamper AlertsFollow the steps below when you need to investigate a tamper alert:!DO NOT remove the tag from the subject’s leg before checking the tag and strap for signs of tampering.1. Inspect the tag and strap for signs of tampering: Check that both ends of the strap are secured. Check if the strap clips are damaged. (Figure 1) Check that the strap has not been cut, torn or frayed. Check for cracks, dents and scratches on the outer casing. Check for clear or white glue residue.2. Clip the tool over the tag. (Figure 2)3. Press the PID GET STATUS button.4. Check the PID SLEEP/FAULT and PID OK lights on the side of the tool. (See PID Status Lights on page 20).5. Further checks can be carried out using EMMO. (See the EMMO User Guide).Figure 2 Clip the tool over the tagFigure 1 Check strap clips for damageGET STATUSPID SLEEP/ FAULTPIDOK
PIDGET STATUSON/OFF 47RAM (Random Alternative Monitoring) mode allows you to nd out if there are any PIDs or SOLOs nearby. You can perform a RAM using the tool on its own to quickly detect any tags and get their tamper status.Use the EMMO software running on a PDA to get the full details of any detected tags (See the EMMO User Guide).To Put the Tool into RAM Mode:1. Press and hold down the PID GET STATUS button for 3 seconds. 2. While still holding down the PID GET STATUS button, press the PID ON/OFF button.Performing a RAM SurveyThe RAM light blinks every time a tag’s radio signal is detected. The colour of the blink shows the status of each detected tag:RAM Light MeaningGreen Flash Active tag found, no tamper.Red Flash Tampered tag found.Amber Flash Tag with low battery found.Each active tag transmits a radio signal every 10 seconds. For example, if the tool detects only one tag, the RAM light blinks once every 10 seconds. If there are two tags nearby, the RAM light blinks twice every 10 seconds etc.OK MU FAULTEMMO RAM
 48This section explains the PID, MU and TU error codes. It contains the following pages: Installation Tool Errors (page 49) MU Error Messages (page 50) TU Error Messages (page 52)Trouble Shooting
 49Installation Tool ErrorsError Cause ActionUnable to switch on Tool, no lights or beeps. Flat battery. Charge the battery (see page 10).Battery Status Light is ashing red or amber.Tool won’t wake up from Sleep Mode:All the lights ash red one after another, and the Tool returns to Sleep Mode.Missing or faulty ofcer’s key fob. Make sure that a red key fob is nearby, and is ashing every 10 seconds. (See FMO’s Key Fob on page 12).
 50MU Error MessagesContinued on next page.Error Cause ActionNO GSM SIGNAL!Move unit to different locationPoor GSM (mobile phone) signal. Move the MU to a location with better GSM reception.MU FAIL!No GSM SignalCALL FAILED!MU FAIL!Return to GML MU Failure. Check that the MU is connected to the mains power. Check the MU’s status using EMMO, (see the EMMO User Guide) which may indicate possible interference (MU status codes J1/J2). Possible causes may include faulty car-remote key fobs. If the MU still fails, return it for servicing.PID INSTALL FAILEDPID not in listThe number of the PID just installed on the MU does not match the PID number entered by the monitoring centre. Call the monitoring centre and check that they have entered the correct PID and MU serial numbers.PID INSTALL ABANDONED The red button on the MU was pressed during the install. Restart the installation from the beginning.
 51MU Error Messages (continued)Error Cause ActionMORE THAN 1 PID IN SURVEYThe MU has detected more than 1 PID in survey mode. Switch off or remove the extra PID(s) and restart the installation from the beginning.PID INSTALL FAILEDPID not seen Possible PID number mismatch and/or GSM problem. Call the monitoring centre and check that they have entered the correct PID and MU serial numbers. If the MU and PID numbers are correct, switch off the MU, move it to a different location and restart the installation from the beginning.PID INSTALL FAILEDCommunications failPID INSTALL ABANDONEDPID TAMPER DETECTED PID is transmitting a tamper message. Restart the installation from the beginning using a PID that is not in a tamper condition..Line busyBusy/engaged messages. Wait for a moment and try again.Line engagedBAD PUKSIM card errors. Return MU for servicing.BAD PINReg Err
 52TU Error MessagesError Cause ActionPLACE UNIT IN CHARGING STATION TU not docked correctly. Re-dock the TU in the docking station ensuring the contact is rm and secure.NO GSM SIGNAL RE-POSITION UNITPoor GSM (mobile phone) signal. Move the docked TU to a location with better GSM reception.CONNECTION FAILREMOVE UNIT AND GET GPS Poor GPS (satellite tracking) signal. Lift the TU from the Dock and take it outside to an area with a wide, clear view of the sky, away from any tall buildings. (See Getting a GPS Location Fix on page 28).MORE THAN 1 PID IN SURVEY The TU has detected more than 1 PID in survey mode. Switch off or remove the extra PID(s) and restart the installation from the beginning.FAILED - PID NOT IN LISTThe PID number just installed on the TU does not match the PID number entered by the monitoring centre. Call the monitoring centre and check that they have entered the correct PID and TU, and DOCK serial numbers.FAILED - DOCK NOT IN LISTThe DOCK number just installed on the TU does not match the DOCK number entered by the monitoring centre.INSTALLATION ABANDONED The installation was manually abandoned. Restart the installation from the beginning.Continued on next page.
 53TU Error Messages (continued)Error Cause ActionFAILED - PID NOT SEENPossible PID number mismatch and/or GSM problem. Call the monitoring centre and check that they have entered the correct PID and TU serial numbers. If the TU and PID numbers are correct, unplug the docking station, switch off the TU, move it to a different location and restart the installation from the beginning.FAILED TO CONTACT SERVERPID IS TAMPERED PID is transmitting a tamper message. Restart the installation from the beginning using a PID that is not in a tamper condition.DOCK IS TAMPERED DOCK is transmitting a tamper message. Restart the installation from the beginning using a DOCK that is not in a tamper condition.NO SIM CARD RETURN UNITFaulty/missing SIM in TU. Return TU for servicing.SIM LOCKED FAULT RETURN UNITRADIOS ARE JAMMED Radio interference. Move the docking station or remove the source of the radio interference and restart the installation from the beginning. (Possible causes may include faulty car-remote key-fobs).TRACKER FAULT RETURN UNIT TU Failure. Return TU for servicing.!The TU will shut down after 10 seconds if it is not docked correctly while in this state.
 54AAbandoning an Install 42BBAD PIN 51BAD PUK 51Battery 10Charging 10Key Fob 13Status Light 9, 10ButtonForce Dial 21Get Status 19, 21MU Off 21On/Off 19ButtonsMU 21PID 19CCall Connected OK 38CALL FAILED! 50Calling Control 38, 40Charger Socket 9, 10CHARGING STATION 52Charging the Battery 10Checking the Key Fob’s Battery 13Communications fail 51Connecting 38CONNECTION FAIL 52Controls 17DDOCK 6DOCK IS TAMPERED 53EEMMO 6EMMO Light 23Error Messages, MU 50, 51Error Messages, TU 52, 53Errors, Installation Tool 49FFAILED - DOCK NOT IN LIST 52FAILED - PID NOT IN LIST 52FAILED - PID NOT SEEN 53FAILED TO CONTACT SERVER 53Field Monitoring Ofcer 5Fitting a SOLO to a Subject 33, 34, 35, 36Fitting the PID to the Subject 30, 31, 32FMO 6FMO’s Key Fob 12FORCE DIAL button 21GGeneral Layout 9Get Status Button 19, 21Getting a GPS Location Fix 28Getting Started 8GPRS 6GPS 6, 28GPS OK: 28GSM 6Index
 55IInfrared Port 9Infrared Window 14, 15Initialising an MU 26Initialising a TU 27Initialising Monitoring Unit 26Install, Abandoning 42INSTALLATION ABANDONED 52Installation, Preparing Straps for 29Installation Tool Errors 49Introduction 4Investigating Tamper Alerts 46IrDA 6KKey Fob 12Key Fob Batteries 12Key Fob’s Battery 13LLBS 6LightEMMO 23MU FAULT 22MU OK 22PID OK 20PID SLEEP/FAULT 20RAM 23LightsMU Status 22PID Status 20RAM Status 23Line Busy 51Line Engaged 51Linking to the MU 14Linking to the TU 15MMORE THAN 1 PID IN SURVEY 51, 52Move unit to different location 50MU 6MU Buttons 9, 21MU Error Messages 50, 51MU FAIL! 50Index (continued)MU FAULT Light 22MU, Initialising an 26MU, Linking to 14MU OFF button 21MU OK light 22MU/RAM Status Lights 9MU Range Survey and Data Upload 37, 38MU Status Lights 22MU/TU-Dock Positioning Tips 25NNO GSM SIGNAL! 50NO GSM SIGNAL RE-POSITION UNIT 52NO SIM CARD RETURN UNIT 53OOM247-MU 6OM247-PID 6OM247-SOLO 6OM247-TRAK 6ON/OFF button 19Overview 7
 56Index (continued)PPDA 6Performing a RAM Survey 47PID 6Buttons 9, 19Removing 43Replacing 44Status Lights 9, 20PID INSTALL ABANDONED 50, 51PID INSTALL FAILED 50, 51PID Install OK 38PID IS TAMPERED 53PID not in list 50PID not seen 51PID OK Light 20PID SLEEP/FAULT Light 20PID TAMPER DETECTED 51PLACE UNIT IN CHARGING STATION 52Positioning Tips 25Preparing Straps for Installation 29PUT UNIT BACK IN CRADLE 28RRADIOS ARE JAMMED 53RAM 6RAM Light 23RAM Mode 47RAM Status Lights 9, 23Reg Err 51REMOVE UNIT AND GET GPS 28, 52Removing and Replacing Tags 41Removing a PID 43Removing a Tag 43Replacing a PID 44Replacing a Tag 44Return to GML 50SSIM LOCKED FAULT RETURN UNIT 53Sleep Mode 11SOLO 6Strap Fitting Jaws 9Strap Fitting Lever 9, 18Subject 6Subject, Fitting a SOLO to a 33, 34, 35, 36Subject, Fitting the PID to the 30, 31, 32Survey, Performing a RAM 47TTag 6Tag, Removing a 43Tag, Replacing a 44Tags, Removing and Replacing 41Tamper Investigation 45Tamper Investigation and RAM Survey 45Telephone Number 2TRACKER FAULT RETURN UNIT 53Transferring 38Trouble Shooting Guide 48TU 6TU Error Messages 52, 53TU, Initialising a 27TU, Linking to 15TU Range Survey and Data Upload 39, 40UUpload, MU Range Survey and Data 37, 38Upload, TU Range Survey and Data 39, 40Using the Installation Tool 24WWaiting for PID Message 38Welcome 5

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