TSC Auto ID Technology RFWRN WiFi abgn module User Manual Alpha 3R user manual

TSC Auto ID Technology Co., Ltd. WiFi abgn module Alpha 3R user manual

User Manual

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iiCopyright Information ©2012 TSC Auto ID Technology Co., Ltd, The copyright in this manual, the software and firmware in the printer described therein are owned by TSC Auto ID Technology Co., Ltd, All rights reserved. CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold Condensed font is under license from the Monotype Corporation. Windows is a registered trademark of Microsoft Corporation. All other trademarks are the property of their respective owners. Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the expressed written permission of TSC Auto ID Technology Co. 
Age Wic1. B2. H3. VFR4. Dz5. D6. BF7. B8. Dwency CompCEEIEEE FCFCFCFCICICICIEAARExEchtige SicheBitte lesen SHeben Sie dVor jedem RFlüssig-oderReinigung. Die Netzanszugänglich sDas Gerät isBei der AufsFallen könntBeachten SiDieses Geräwerden. pliance andE CLASS BN 55022:20N 55024:20EC61000-4-N301489-1N50556:20CC CFR TiCC CFR TiCC CFR TiCC 47 CFRCES-003 IssC RSS-102 C RSS-247 EC 62209-2AS/NZS CISAS/NZS 426Radio commxposure) SN50566:20erheits-HinwSie diese Hidiese AnleituReinigen ist r Aerosolreischluß-Stecsein. st vor Feuchstellung deste Beschäde beim Ansät kann bis zd ApprovalsB 010/AC:201010 ,IEC610-5, IEC6100,EN30148913,EN6231tle 47 Part tle 47 Part tle 47 Part R Part 2(2.1sue 5 ClassIssue 5 Issue 1 (2010),IEEEPR22:20098 municationsStandard 2013,EN6231weise nweis sorgfung fűr dendas Gerät vniger. Am bkdose soll nhtigkeit zu s Gerätes istigungen heschluß ans Szu einer Auiiis 11, EN6100000-4-2,IEC00-4-6, IEC69-17,EN30011:2008, EN15 Subpar15 Subpar15 Subpar093) ,ANS/s B E 1528-2019/A1:2010 Cs (Electrom014 11:2008,ENfältig durch späteren Gvom Stromebesten eignnahe dem Gschűtzen. t auf sicherrvorrufen.Stromnetz dßentemper00-3-2:2014C61000-4-361000-4-8, 0328,EN301N62209-2:2rt B Class Brt C rt E /IEEE C95.13 Class B magnetic R62209-2:20. Gebrauch aentz zu trenet sich ein aGerät angebren Stand zudie Anschluratur von ma4,EN61000-, IEC61000IEC61000-4893,EN609010, EN624B 1-1992, IEERadiation —010,EN6247uf. nen. Verweangefeuchtebracht und lu achten. Eßwerte. aximal 40℃-3-3:2013 0-4-4, -4-11 950-1 479:2010 EE 1528-20— Human 79:2010 enden Sie ketes Tuch zleicht Ein Kippen o℃ betrieben003keine zur oder
iv Battery safety warning: DO NOT throw the battery in fire. DO NOT short circuit the contacts. DO NOT disassemble the battery. DO NOT throw the battery in municipal waste. The symbol of the crossed out wheeled bin indicates that the battery should not be placed in municipal waste.ClassB:FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: -Reorient or relocate the receiving antenna. -Increase the separation between the equipment and receiver. -Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. -Consult the dealer or an experienced radio/ TV technician for help. CAUTION: Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
vIMPORTANT NOTE: Federal Communication Commission (FCC) Radiation Exposure Statement This EUT is compliance with SAR for general population/uncontrolled exposure limits in ANSI/IEEE C95.1-1999 and had been tested in accordance with the measurement methods and procedures specified in OET Bulletin 65 Supplement C. This equipment should be installed and operated contact with the radiator & your body. For body worn operation, this device has been tested and meets the FCC RF exposure guidelines when used with the belt clip accessory provided by TSC. Use of other accessories may not ensure compliance with FCC RF exposure guidelines. This device complies with Industry Canada's licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. High Power Radars: High power radars are allocated as primary users (meaning they have priority) in the 5250MHz to 5350MHz and 5650MHz to 5850MHz bands. These radars could cause interference and/or damage to Wireless LAN devices used in Canada. Les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu'ils ont la priorité) pour les bandes 5250 - 5350 MHz et 5650 - 5850 MHz. Ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL. IC Radiation Exposure Statement This EUT is compliance with SAR for general population/uncontrolled exposure limits in IC RSS-102 and had been tested in accordance with the measurement methods and procedures specified in IEEE 1528. RFexposurewarning(WiFi) This equipment must be installed and operated in accordance with provided instructions and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be providing with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance.
vi SAR Value: 0.023 W/kg Canada, Industry Canada (IC) Notices This Class B digital apparatus complies with Canadian ICES-003 and RSS-247. Operationissubjecttothefollowingtwoconditions:(1)thisdevicemaynotcauseinterference,and(2)thisdevicemustacceptanyinterference,includinginterferencethatmaycauseundesiredoperationofthedevice.Radio Frequency (RF) Exposure Information The radiated output power of the Wireless Device is below the Industry Canada (IC) radio frequency exposure limits. The Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized. ThisdevicehasbeenevaluatedforandshowncompliantwiththeICSpecificAbsorptionRate(“SAR”)limitswheninstalledinspecifichostproductsoperatedinportableexposureconditions.(ForWiFi)Canada, avis de l'Industry Canada (IC) Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003 et RSS-247. Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférence et (2) cet appareil doit accepter toute interférence, notamment les interférences qui peuvent affecter son fonctionnement.Informations concernant l'exposition aux fréquences radio (RF) La puissance de sortie émise par l’appareil sans fil est inférieure à la limite d'exposition aux fréquences radio de l'Industry Canada (IC). Utilisez l’appareil sans fil de façon à minimiser les contacts humains lors du fonctionnement normal. CepériphériqueaétéévaluéetdémontréconformeauxlimitesSAR(SpecificAbsorptionRate–Tauxd'absorptionspécifique)parl'IClorsqu'ilestconnectéàdesdispositifshôtesspécifiquesopérantdansdesconditionsd’utilisationmobile.(PourleWi‐Fi)
viiNCC 警語: 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。(即低功率電波輻射性電機管理辦法第十二條) 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。 前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。(即低功率電波輻射性電機管理辦法第十四條)
viiiContents 1.Introduction ................................................. 11.1 Product Introduction ........................................................................................... 11.2 Product Features ................................................................................................. 21.2.1 Printer Standard Features ....................................................................... 21.2.2 Printer Optional Features ........................................................................ 31.3 General Specifications ........................................................................................ 31.4 Print Specifications ............................................................................................. 41.5 Media Specifications ........................................................................................... 42.Operations Overview .......................................... 52.1 Unpacking and Inspection .................................................................................. 52.2 Printer Overview .................................................................................................. 62.2.1 Front View ................................................................................................. 62.2.2 Interior View .............................................................................................. 72.2.3 Rear View .................................................................................................. 82.3 Operator control ................................................................................................... 92.3.1 LED Indication and Keys ......................................................................... 9 2.3.1 LED Indication and Keys ....................................................................... 10 3.Setup ..................................................... 113.1 Install the Battery ............................................................................................... 113.2 Charge the Battery ............................................................................................. 123.2.1 Charge the Battery ................................................................................. 123.2.2 Charge by Charger Station (Optional) .................................................. 133.2.3 Charge by Vehicle Power Adaptor (Optional) ...................................... 143.3 Communicate ..................................................................................................... 153.3.1 Connecting with the Communication Cable ........................................ 15 3.4 Loading the Media ........................................................................................... 166 Loading the Media ............................................................................................ 164.Accessories ................................................ 184.1Install the Belt Clip ............................................................................................ 184.2 Install the IP54-rated environmental case with shoulder strap (Optional) ... 195.Power-on Utilities ........................................... 205.1Media Sensor Calibration ................................................................................. 205.2Self-test and Dump Mode ................................................................................. 215.3Printer Initialization ........................................................................................... 246.Diagnostic Tool ............................................. 25
ix6.1Start the Diagnostic Tool .................................................................................. 256.2Printer Function ................................................................................................. 266.3Calibrating Media Sensor by Diagnostic Tool ................................................ 276.3.1 Auto Calibration ..................................................................................... 276.4Setting Wi-Fi by Diagnostic Tool (Optional) ................................................... 287.Troubleshooting ............................................ 297.1 Common Problems ............................................................................................ 298.Maintenance ............................................... 31Revise History ................................................ 32
1. Introduction 1.1 Product Introduction Thank you very much for purchasing TSC bar code printer. Enjoy TSC’s reputation for cost-efficient, high durability printers with the Alpha-3R economical printer. The Alpha-3R is a comfortable, light-weight printer capable of working with any mobile printing application where you need quick, simple receipts/labels on demand. Our Alpha-3R is designed for a rough life, inside the IP54-rated protective case to resist dust and water and with its rubber over-mold design prepared to take up to a five foot fall and keep printing. These small and light printers can be worn comfortably for a full shift, without interfering with the user’s tasks. Use USB, 802.11a/b/g/n Wireless or Serial to connect to a mobile computer or even a smart phone and produce clear easy-to-read receipts hour after hour. This document provides an easy reference for operating the Alpha-3R. The online version of the Programmer's manual, or more information can be downloaded from service and support web site as an Adobe Acrobat Reader file. To print label formats, please refer to the instructions provided with your labeling software; if you need to write the custom programs, please refer to the TSPL/TSPL2 programming manual that can be found on the accessories CD-ROM or on TSC website at http://www.tscprinters.com. − Applications  Direct store deliveries (DSD)  Field repair/installation  Mobile point of sale  Parking citations  Mobile ticketing  Onboard transportation ticketing  Utility billing/meter reading
21.2 Product Features 1.2.1 Printer Standard Features The printer offers the following standard features. Product standard feature Direct thermal printing Black mark reflective sensor Head open sensor 3 operation buttons (On/off, feed, and cover-open) 2 color LED for printer status, 3 LEDs for battery status USB 2.0 (full speed) interface 8 MB SDRAM memory 4 MB FLASH memory Powerful 32 bit 200 MHz RISC processor Eltron® and Zebra® emulation languages support Internal 8 alpha-numeric bitmap fonts Fonts and bar codes can be printed in any one of the four directions (0, 90,180, 270 degree) Internal Monotype Imaging® true type font engine with one CG Triumvirate Bold Condensed scalable font Downloadable fonts from PC to printer memory Downloadable firmware upgrades Text, bar code, graphics/image printing (Please refer to the TSPL/TSPL2 programming manual for supporting code page) Supported bar code Supported image 1D bar code 2D bar code BITMAP, BMP, PCX (Max. 256 colors graphics) Code 39, Code 93, Code128UCC, Code128 subsets A,B,C, Codabar, Interleaved 2 of 5, EAN-8, EAN-13, EAN-128, UPC-A, UPC-E, EAN and UPC 2(5) digits add-on, MSI, PLESSEY, POSTNET, China POST, GS1 DataBar, PDF-417, Maxicode, DataMatrix, QR code, Aztec,
31.2.2 Printer Optional Features The printer offers the following optional features. Product option feature User optionsFactory options 802.11 a/b/g/n wireless ○ CPCL emulation ○ Black mark sensor position (left / right / center) ○ Charge station 1 cell (with changeable power connector) ○ Vehicle power adapter ○ IP54-rated environmental case with shoulder strap ○ USB to RS-232 cable ○ USB cable ○ Li-ion battery ○ 1.3 General Specifications General Specifications Physical dimensions 116 mm (W) x 148 mm (H) x 70 mm (D) Enclosure Plastic enclosure with rubber over-mold construction Weight 550 g (1.21 lb) Electrical DC 7.4V/ 2500 mA/ h rechargeable battery Environmental condition Operation: -10 ~ 50°C (14 ~ 122°F), 10 ~ 90% non-condensing Storage: -40 ~ 60 °C (-40 ~ 140°F), 10 ~ 90% non-condensing 
41.4 Print Specifications Print Specifications Alpha-3R Print head resolution 203 dots/inch (8 dots/mm) Printing method Direct thermal Dot size 0.125 x 0.125 mm (width x length) (1 mm = 8 dots) Print speed 2, 3, 4 ips selectable (inches per second) Up to 4 ips Max. print width 72 mm (2.83”) Max. print length 2286 mm (90”) Printout bias Vertical: 1 mm max. Horizontal: 1 mm max. 1.5 Media Specifications Media Specifications Alpha-3R Media roll capacity Receipt: 57 mm (2.25”) OD Label: 55 mm (2.16”) OD Media type Receipt paper, Bline receipt paper (Black mark in printing side) & Selected label Media wound type Printing face outside wound Media width Receipt: 2” ~ 3.15” Label: 2” ~ 3.07” Media thickness Receipt: 0.0508 ~ 0.1016 mm (2 ~ 4 mil)Label: Fasson standard label media up to 0.14 mm (5.5 mil) Media height Label: Min. 25.4 mm (1”) Media core diameter 10.2 ~ 25.4 mm (0.4“ ~ 1“)
5 2. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.  One printer unit  One Li-ion battery  One Windows labeling software/Windows driver CD disk  One quick installation guide  One power adaptor  One belt clip If any parts are missing, please contact the Customer Service Department of your purchased reseller or distributor.
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92.3 Operator control 2.3.1 LED Indication and Keys  1. Power on/off button 2. Printer status LED indicator 3. Battery charge level LED indicator 4. Battery status LED indicator 5. Wireless status LED indicator 6. Feed button LED Status Indication Printer status LED indicator Off Printer is ready Green (blinking) Printer is paused Red (solid) Media cover is open Red (blinking) Printer error Battery status LED indicator Green (blinking) Recharge the battery Amber (solid) Battery is charging Battery charge level LED indicator Green (solid) Full charged 2/3 charged level 1/3 charged level Wireless status LED indicator Blue (solid) Wireless device is ready Blue (blinking) Wireless device is communicating 2 3 4 5 1 6 Note: Wireless module is optional for Alpha-3R model.
10 Keys Function 1. Press and hold for 2-3 seconds to turn on the printer. 2. Press and hold for 2-3 seconds to turn off the printer. 1. Ready status: Feed one label 2. Printing status: Pause the print job
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3.4 L Loadingg the Meedia 161. Oprre2. Ushomatm Note:The moverlamediavisiblpen the prressing theelease buttose a coin toolder adjusedia holdethe correcedia roll. media holdeap the bold a holder alige. rinter mediae media coon. to rotate thstment knoer should bct place to  er should beline and remgnment india cover byver e media ob, and thebe placed fit the e positionedmain the cator Media hoy e older
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20 5. Power-on Utilities There are three power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button( ) then turning on the printer power simultaneously and release the button at different positions of LED indicator. Please follow the steps below for different power-on utilities. 1. Turn off the printer power switch. 2. Hold on the FEED button( ) then turn on the power switch. 3. Release the button( ) when LED indicates with different positions for different functions. Power on utilities The positions of LED light will be changed as following pattern: LED Functions (Solid) (5 blinks) (5 blinks) (5 blinks) (Solid green)1. Media sensor calibration Release 2. Self-test and enter dump mode Release 3. Printer initialization Release 5.1 Media Sensor Calibration Please follow the steps below to calibrate the media sensor. 1. Turn off the power switch. 2. Hold on the FEED button( ) then turn on the power switch. 3. Release the FEED button( ) when the indicator becomes and blinking. (Any green will do during the 5 blinks)  It will calibrate the black mark sensor sensitivity.  The LEDs will be changed as following order: (amber)  (5 blinks)  (5 blinks)  (5 blinks)  (solid green)
215.2 Self-test and Dump Mode Please follow the steps below.1. Turn off the power switch. 2. Hold on the FEED button( ) then turn on the power switch. 3. Release the FEED button( ) when the indicator becomes and blinking. (Any green will do during the 5 blinks)  The LEDs will be changed as following order: (amber)  (5 blinks)  (5 blinks)  (5 blinks)  (solid green) 4. It calibrates the sensor and measures the media length and prints internal settings then enter the dump mode. 5. Turn off / on the power to resume printer for normal printing.
22 Self-test Printer will print the printer configuration after media sensor calibration. Self-test printout can be used to check if there is any dot damage on the heater element, printer configurations and available memory space. Printer model name & Main board firmware version Printer serial number Printed mileage Main board firmware checksum Serial port setting Code page Country code Print speed Print darkness Label size (width, height) Black mark (vertical gap, offset) Sensor sensitivity Battery voltage Print head temperature Print head average resistance Bad dots of print head File management information Print head test pattern
23 Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters. It allows users or engineers to verify and debug the program. Note: 1. Dump mode requires 3” wide paper width. 2. Turn off / on the power to resume printer for normal printing. ASCII Data Hex decimal data related to left column of ASCII data
24 5.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. Printer initialization is activated by the following procedures. 1. Turn off the power switch. 2. Hold on the FEED button( ) then turn on the power switch. 3. Release the FEED button( ) when the indicator becomes and blinking. (Any green will do during the 5 blinks).  The LEDs will be changed as following: (amber)  (5 blinks)  (5 blinks)  (5 blinks)  (solid green) Printer configuration will be restored to defaults as below after initialization. Parameter Default setting Speed 50.8 mm/sec (2 ips) Density 8 Media Width 2.83” (72 mm) Media Height 4” (101.5 mm) Sensor Type Black mark sensor (As paper end sensor) Black Mark Setting As paper end sensor Print Direction 0 Reference Point 0,0 (upper left corner) Offset 0 Serial Port Settings 9600 bps, none parity, 8 data bits, 1 stop bit Code Page 850 Country Code 001 Clear Flash Memory No IP Address DHCP 
256. Diagnostic Tool TSC’s Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’s settings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer bitmap font; and send additional commands to a printer. With the aid of this powerful tool, you can review printer status and settings in an instant, which makes it much easier to troubleshoot problems and other issues. 6.1 Start the Diagnostic Tool 1. Double click on the Diagnostic tool icon to start the software. 2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager, Command Tool) included in the Diagnostic utility.  Features tabPrinter functions InterfacePrinter Status Printer setup
6.2 Pri 1. 2. 3. Fg nter FuSelect the The defauUSB interis connecother settchanged Click the “The detail For more infguide in the unction PC interfault interfacerface. If UScted with pritings need tin the interfPrinter Funfunctions formation abCD disk \ U ace connece setting is B interfacenter, no to be face field. nction” butin the PrinFuncCalibrate SEthernet SeRTC SetupFactory DeReset PrintPrint Test PConfiguratioDump TextIgnore AUTExit Line MPassword Sbout Diagnotilities direc26cted with btton to setuter Functioction Sensor etup p efault ter Page on Page t TO.BAS Mode Setup ostic Tool, pctory.bar code prup. on Group aCalibrate thegroup mediaSetup the IPthe on boardSynchronizeInitialize thefactory defaReboot printPrint a test pPrint printer 5.2) To activate tIgnore the dExit line modSet the passplease refer 1rinter. are listed aDescre sensor spea sensor fieldP address, sud Ethernet e printer Reaprinter and ult. (Please rter page configuratiothe printer duownloaded Ade. sword to protto the diagn2 as below. ription ecified in the d ubnet mask, al Time Clockrestore the srefer sectionn (Please reump mode. AUTO.BAS ptect the settinostic utility2Printer Setugateway for k with PC settings to 5.3) fer section program ngs y quick startp t
276.3 Calibrating Media Sensor by Diagnostic Tool 6.3.1 Auto Calibration 1. Make sure the media is installed ready and media cover is closed. (Please refer to section 3.4) 2. Turn on the printer power switch. 3. Open Diagnostic tool and set interface. (The default setting is USB) The default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field. 4. Click the “Calibrate Sensor” button. 5. Select the media type and click the “Calibrate” button. Note: The Alpha-3R can only support black mark and continuous of media type. 1212
286.4 Setting Wi-Fi by Diagnostic Tool (Optional) 1. Make sure the media is installed ready and media cover is closed. (Please refer to section 3.4) 2. Turn on the printer power switch. 3. Open Diagnostic tool and set interface. (The default setting is USB) The default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field. 4. Select “Wireless” tab and “Built-in wireless module” item. 5. Enter and select the new WLAN settings in the editor. 6. Press “Set” button to set the new settings to the printer. 7. Press “Get” button to make sure WLAN is set properly. Note: * The printer connects with the computer via USB cable or RS-232 cable, which are option. * Diagnostic tool higher than V1.50 and the firmware higher than V1.22 can support this function. 1234 125
297. Troubleshooting 7.1 Common Problems The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance. Problem Possible Cause Recovery Procedure Power indicator does not illuminate * The battery is not properly installed. * The battery is dead. * Reinstall the battery. * Switch the printer on. * Charge the battery. - The printer status from DiagTool shows “Head Open”. * The printer carriage is open. * Please close the print carriage. - The printer status from DiagTool shows “Out of Paper”.. * Running out of media roll. * The media is installed incorrectly. * Black mark sensor is not calibrated.* Supply a new media roll. * Please refer to the steps on section 3.4 to reinstall the media roll. * Calibrate the black mark sensor.- The printer status from DiagTool shows “Paper Jam”. * Black mark sensor is not set properly. * Make sure media size is set properly. * Media may be stuck inside the printer mechanism. * Calibrate the black mark sensor. * Set media size correctly. Memory full ( FLASH / DRAM ) * The space of FLASH/DRAM is full. * Delete unused files in the FLASH/DRAM.* The max. numbers of DRAM is 256 files. * The max. user addressable memory space of DRAM is 256KB. * The max. numbers of file of FLASH is 256 files. * The max. user addressable memory space of FLASH is 2560KB. Poor Print Quality * Media is loaded incorrectly * Dust or adhesive accumulation on the print head. * Print density is not set properly. * Printhead element is damaged. * Reload the supply. * Clean the print head. * Clean the platen roller. * Adjust the print density and print speed. * Run printer self-test and check the print head test pattern if there is dot missing in the pattern. * Change proper media roll. Missing printing on the left or right side of label * Wrong label size setup. * Set the correct label size. Gray line on the blank label * The print head is dirty. * The platen roller is dirty. * Clean the print head. * Clean the platen roller.
30Irregular printing * The printer is in Hex Dump mode. * The RS-232 setting is incorrect. * Turn off and on the printer to skip the dump mode. * Re-set the Rs-232 setting.
318. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer.  Cotton swab  Lint-free cloth  Vacuum / Blower brush  100% Ethanol or Isopropyl Alcohol 2. The cleaning process is described as following, Printer Part Method Interval Print Head 1. Always turn off the printer before cleaning the print head. 2. Allow the print head to cool for a minimum of one minute. 3. Use a cotton swab and 100% Ethanol or Isopropyl Alcohol to clean the print head surface. Clean the print head when changing a new label roll Platen Roller 1. Turn the power off. 2. Rotate the platen roller and wipe it thoroughly with water. Clean the platen roller when changing a new label roll Tear Bar/Peel Bar Use the lint-free cloth with 100% ethanol to wipe it. As needed Sensor Compressed air or vacuum Monthly Exterior Wipe it with water-dampened cloth As needed Interior Brush or vacuum As needed Note:  Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it.  Please use 100% Ethenol or Isopropyl Alcohol. DO NOT use medical alcohol, which may damage the printer head.  Regularly clean the print head and supply sensors once change a new ribbon to keep printer performance and extend printer life. 
32Revise HistoryDate Content Editor 2013/4/3 Add standards for C-Tick Camille 2013/5/14 Modify the section 1.3 Camille 2013/5/24 Modify the section 1.5 Camille 2013/8/26 Update pictures for Alpha-3R Camille 2013/11/12 Modify section 1.1 Modify section 1.5 Camille 
 Corporate Headquarters Li Ze Plant 9F., No.95, Minquan Rd., Xindian Dist., No.35, Sec. 2, Ligong 1st Rd., Wujie Township, New Taipei City 23141, Taiwan (R.O.C.) Yilan County 26841, Taiwan (R.O.C.) TEL: +886-2-2218-6789 TEL: +886-3-990-6677 FAX: +886-2-2218-5678 FAX: +886-3-990-5577 Web site: www.tscprinters.com E-mail: printer_sales@tscprinters.com tech_support@tscprinters.com TSC Auto ID Technology Co., Ltd.

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