Technicolor Connected Home USA DWI219 IP Set Top Box User Manual part A

Technicolor Connected Home USA LLC IP Set Top Box part A

user manual part A

Skype on TV
User Guide 0.1
Table of Contents2
© 2011 Comcast. All rights reserved.
Table of Contents
Welcome & About Skype on TV ....3
Get to Know the Parts ............4
Camera ............................4
Adaptor Box .........................5
Remote ............................6
Setup ............................8
What You’ll Need to Get Started ..........8
Camera Setup .......................9
TV Top ..........................9
Flat Surface ......................9
Connect the Cables ..................11
Power Up ..........................13
Activate ........................ 14
Remote Pairing .....................14
Terms of Service ....................14
Connect to Your Home Network .........15
Ethernet Connection ...............15
Available WiFi Networks ............16
Hidden WiFi Networks ..............17
WPS-Capable Routers ..............19
Time Zone .........................19
System Check ......................20
Resolution Check .................20
TV Signal Check ..................20
Camera Check ...................21
Microphone Check ................21
Set Volume ......................22
Comcast Sign-In ....................22
Skype Sign-In ......................23
Sync Contacts ......................24
Activation Complete ..................24
Proles ........................ 25
Sign In ...........................25
New Proles .......................26
My Prole .........................27
Update Status ......................27
Update Your Mood ...................29
Your Contacts’ Information .............30
Calls and Chats ................ 31
Make a Video Call ...................31
Make an Audio Call ..................34
Have a Text Chat ....................36
Incoming Calls and Chats ..............37
Call Waiting ........................39
Features ....................... 40
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Access .........................41
Available ........................41
Suggestions .....................42
Pending ........................43
All Contacts .....................43
Favorites .......................44
Add Contact .....................44
Custom Groups ...................46
Find a Contact ...................46
Recent ...........................47
Notications .......................48
Settings ...........................49
Prole Settings ...................49
System Settings ..................54
Glossary ....................... 59
Disclosure & Terms of Service .. 61
Welcome & About Skype on TV 3
Welcome!
This User Guide is where you’ll nd answers to questions along with easy to follow, step-by-step guidance
on how to set up and use Skype™ on TV in your home. Learn how to maximize the full potential of every
feature, make a call or text a friend—everything you need to know is right here.
Have a question? We may have already answered it in the FAQ section on page 59.
Need a quick overview? Check out the Glossary for a rundown on all the equipment and terms on page 60.
If you have questions that aren’t answered in this User Guide, please visit http://trials.comcast.net.
For additional support, please call the appropriate number below.
• Set-up and Activation: 855-417-9342
• Post Activation: 877-704-7713
About Skype on TV
Skype on TV delivers high quality, face-to-face video calling right to your TV. Enjoy unlimited video and audio
calls—even text chats—without a computer, without opening a browser. It’s the next best thing to being
there.
• ConnectwithSkypeusersanywherearoundtheworld–family,friendsandcolleagues–withHDvideo/
audio calls and text chats. Now you’ll never have to miss a milestone moment.
• Oncesigned-in,youcanaccept(ordecline)callswhileyou’rewatchingTV.You’llseeyouwhoiscalling
and how they want to connect—by video, audio or text.
• WorksseamlesslywithyourXFINITYcontacts.
• TheEmergencyAlertSystem(EAS),thenationalpublicwarningsystem,onlybroadcastsinTVmode
(notduringcallsorchats).
• DatausedwhileenjoyingSkypeonTVcountstowardyourComcastmonthlyInternetbandwidthusage.
Get to Know the Parts4
Camera
• High-DenitionVideoResolution(720pat30fps)
• On/OffIndicator
• Digital/OpticalZoomLenswithShutter
• Built-InDirectionalMicrophones
• AdjustableClipforSecurePlacement
For camera placement, see Camera Setup on page 9.
On/O
Indicator
Glowing LED indi-
cates camera is on.
Lens with Shutter
Shutter closes
when camera is o.
Clip
Adjust for
placement.
Front of camera
Microphones Microphones
Get to Know the Parts
Get to Know the Parts 5
Adaptor Box
• HDMIConnectionsBetweenSet-TopBoxandTV
• Dual-Band802.11nWiFi
• Ethernet-ReadyforWiredConnection
• DigitalAudioOutput
• AudibleNotications
• IntegrationwithSkype
• NewMessageIndicator (currentlynotavailable)
• WPS-CapableforWirelessSetup
(currentlynotavailable)
• SDSlotforViewingMedia
(currentlynotavailable)
Network Messages Power
SD Card
Front of adaptor box
Top of adaptor box
Cable In
TV Out
HDMI HDMI AudioCamera USB
Reset
PowerEthernet
HDMI
Cable In
HDMI
TV Out
USB
(Currently not
available)
Power
Ethernet Camera Audio Reset
Back of adaptor box
WPS
SD Slot
Use for viewing media
(Currently not available).
Message Indicator
Glowing LED indicates
new messages
(Currently not available).
Network Indicator
Glowing LED
indicates connection
to home network.
Power
Glowing LED indicates
adaptor is on.
WPS
Use for WiFi setup with
WPS capable routers
(Currently not available).
Helpful Hints for the Adaptor Box
• ThereisnoOn/Offindicatorlight.ThePowerLEDremainslitwhenpluggedin.
• TheWPSbutton(currentlynotavailable)isusedforpairingSkypeonTVwithyourWiFinetwork,
and will only work with WPS-capable routers.
• Pleasebeawarethatdigitalaudiocanrunthroughyourdigitalaudioreceiver,butdigitalvideo
must be connected directly from your box to your TV.
• TheReset button is recessed to prevent accidental pressing. The Reset button has two functions,
depending on the length of time held:
- Normal Reset - Insert a thin object and hold the Reset button for 2-5 seconds to
reboot the adaptor box and keep your personal settings.
- ! Factory Reset - Insert a thin object and hold the Reset button for 15 or
more seconds to delete ALL personal settings and restore the adaptor to the default
factory settings.
Get to Know the Parts6
Remote
• RadioFrequency(RF)Remote
• (2)CR20323VLithiumBatteries(pre-installed)
Helpful Hints for the Remote
• Unlikeotherremotes,youdon’tneedtopointtheRFremotetowardstheadaptorbox.
• UsetheLeft arrow to go back to the previous screen.
• VOL adjusts the sound level for Skype on TV only and does not affect your TV volume.
• Press Sound to toggle on and off sound from the caller.
• PressMic to toggle on and off the microphone for the caller to hear you.
• PressVideo toturnoff(andon)yourvideoduringavideocall.
• Play/Pause /Fast Forward /Rewind voicemail buttons are
not available at this time.
LED indicates
key press
Use to pair remote
Return home Close and return to TV
End call and ignore
incoming call
Zoom self-view and
pan/scan to adjust
video
Pause camera
Fast forward
Switch profiles
Change screen layout
Place call on hold,
mute mic and pause
camera
Play and pause
See self-view
Mute microphone
Accept incoming calls
and access contacts
Select current option
and navigate
left/right/up/down
*Adjust volume
Mute call
Rewind
Front of remote
7Get to Know the Parts
Helpful Hints for the Remote Keyboard
• AlwayspresstheUnlock button before typing to enable the keyboard. The Unlock button
prevents accidental typing when you’re using the front of the remote.
• Ifyouaccidentlypressabuttononthefrontoftheremote,you’lldisablethekeyboardonthe
back. Press the Unlock button again to enable remote keyboard typing.
• Pressandholdakeytodisplayanyavailablespecialcharacters.Forexample,pressandhold
eforè,é,ê,orë.(Notavailableatthistime)
• TheALT key must be pressed before pressing a blue character every time you enter a character.
Holding the ALT key down while pressing multiple blue characters in a row will not work.
Unlock
Press Unlock to enable
keyboard typing. Pressing
any key on the front locks
the keyboard to prevent
accidental typing.
Back of remote
Battery
compartment
ALT
Press ALT for characters in
blue—i.e. press ALT then Q
for 1. You will need to
press ALT for each
character.
Set Up8
What You’ll Need to Get Started
• HDMI-CapableComcastset-topboxandHDTV
• Internetconnectionwithatleast1.5Mbpssimultaneousuploadanddownloadspeeds
(checkyourspeedsat http://speedtest.comcast.net)
Comcast Account
• YoumustuseyourprimaryComcastIDforactivation.
• YoucanadduptosixmoresecondaryComcastIDs,inadditiontotheprimaryComcastID.
• ToaddmoreComcastIDstoyourprimaryaccount,pleasevisithttp://customer.comcast.com
(signInwithyourprimaryComcastID>Users & Settings > Manage My User Accounts >
Create Secondary User).
• TolearnmoreaboutprimaryandsecondaryComcastIDs,seeProles, on page 25.
 -PrimaryComcastID
- Password
Skype Account
• YouwilllinkyourprimaryComcastIDtoaSkypeaccountduringtheTVactivationprocess.
EachuniquecombinationofaComcastIDandSkypeaccountiscalledaprole.Learnmorein
the section, Proles, on page 25.
• Ifyoudon’thaveaSkypeaccountorneedtocreateanewone,youcandosoduringactivation
on your TV.
- Skype Name
- Password
Home Network
• IfyouchoosetoconnecttoyourWiFinetwork,you’llneedthefollowinginformation.Ifyouhavea
compatiblerouterwithWiFiProtectedSetup(WPS),yourWiFinetworkwillbeautomaticallydetected.
(WPSiscurrentlynotavailable)
 -NetworkName(SSID)
 -NetworkPassword(Key)
 -SecurityEncryptionMethod(forhiddenWiFinetworksonly)
Helpful Hints for Getting Started
• SecondaryComcastIDscannotbeusedforactivation.YoumustuseyourprimaryComcastID.
FormoreinformationonPrimaryandSecondaryComcastIDs,seeURL.
Set Up
Set Up 9
Camera Set Up
The XFINITY® camera can be placed on top of your TV screen or on a at surface
(likeaTVconsole).Therecommendedviewingdistanceis5’-12’.Thecamerashould
not be used near strong magnetic elds.
TV Top
a)PlacethefrontofthecameraontopofyourTV,withthebottomliprestingjustbelowthe
top of the screen.
b)PushtheclipdownuntilittouchesthebackoftheTVandthecameraissecure.
c) Pivottheangleofthecameraandadjusttocaptureyourpreferredviewingarea.
TV Top
Back of TV
Flat Surface
a)Holdthecamerawiththelensfacingtowardsyouandadjusttheclip’srubberbottom,asshown.
b)Placethecameraonaatsurfacewiththelensfacingtheviewingarea.Holdtherubberbottominplace
while pivoting the angle of the camera to capture your preferred viewing area.
Flat Surface
Set Up10
Helpful Hints for Set Up
• Thecamera’sbroadanglewillgiveyoutheabilitytorelaxacrosstheroomwhileenjoying
conversation.RuntheCameraTest(duringtheTVactivationorgotoSettings > System
Settings > Video Settingsatanytime)toseewhatareawillbecapturedduringavideocall.
• Positiontable/standinglampsinfrontofyoutoavoidappearingsilhouetted.
• Turndownoverheadlightsandpositionasecondarytableorstandinglampinfrontofyouto
avoid having to turn overhead lights all the way up.
Important Note for Wall-Mounted TVs
• Makesurethecombinedweightofthecamera(8.81oz.)andTVdoesnotexceedthemaximum
rating for your wall mount. Check the wall mount manufacturer’s manual for the maximum
rating. The camera clip is not compatible with all TV wall mounts. For wall-mounted TVs that
have been installed ush with the wall, camera placement on your TV is not recommended due
to space constraints which may result in damage to your TV or the camera.
Important Note for Fireplace-Mounted TVs
• Thecameraisnotintendedforuseinhigh-temperaturelocations,suchasabovereplaces.
Set Up 11
NetworkMessagesPower
SD Card
12:30 Messages
Power
Set-Top Box XFINITY® Adapter
TV
a)PlugtheprovidedHDMIcabletoyourset-topboxandtheotherendtotheHDMI Cable In
port on your adaptor box.
b)PlugasecondHDMIcable(notprovided)totheHDMITVOutportonyouradaptorboxandtheotherend
tooneoftheavailableHDMIportsonyourTV.
c) PlugthecameracableintotheCamera port. If the camera cable is not long enough to reach the
Cameraport,connectaUSBextensioncable(notprovided)tothecameracable.
d)DecideifyouwanttoconnecttoyourhomenetworkusingawiredEthernetcableorWiFiconnection.
 •Ethernetconnection:PlugaCAT-6Ethernetcable(notprovided)totheEthernetportonyouradaptor
boxandtheotherendtoanavailableportonyourmodemand/orrouter.
•WiFiconnection:SkipthisstepandfollowtheinstructionswhenyouactivateonyourTV.
e) Ifyou’reusinganaudioreceiver,disconnecttheSPDIF(OpticalDigitalAudio)cablegoingtoyourset-top
box and plug it into the Audio port on the adaptor box instead.
f) Connectthepoweradaptortothepoweradaptorcable
Plug the power adaptor into the Power port on the adaptor box and the power adaptor cable to an
electrical outlet. There is no actual power button on your adaptor box so this power cable is the only way
to turn the system on and off.
g)UsingyourTVremote,selectthesameHDMIinputtowhichyouconnectedtheadaptorbox.
Connect the Cables
The steps below may differ slightly depending on your media setup, but the equipment order should
remain the same.
Set Up12
Cable In
HDMI
TV Out
HDMI Camera USB AudioEthernet
OR
Not
available
at this
time
HDMI
HDMI
12:30 Messages
Power
Digital Audio
Receiver
OutletCameraBack of TVBack of
Modem if
using Ethernet
Power adaptor cable (1) HDMI cable (1)Power adaptor (1)
Set Up 13
! Please don’t unplug or reset
the adaptor box before you see this
screen. If you do unplug or reset before
activation is complete, the system
will restart from the beginning of the
setup process.
Power Up
If you need help with set up, please call 855-417-9342.
a)PlugthePoweradaptorintothePowerportonthepoweradaptorcabletoanelectricaloutlet.Thereis
no actual power button on your adaptor box so this power cable is the only way to turn the system on
and off.
b)TurnonyourTV,set-topboxandaudioreceiver(ifyouhaveone).
c) Afterturningonyourdevices,you’llseeablackscreen.
d)Inafewminutes(upto15),you’llbegreetedwithaWelcomescreen.
Helpful Hints for Powering Up
• Thepoweradaptorismadeupoftwopiecesthatjointogether.Thereisnoactualpowerbutton
on your adaptor box so this power cable is the only way to power the system on and off.
• Ifneeded,useaUSBextensioncable(notprovided)toaddlengthtoyourcameracable.
• UsetheHDMIcablestoconnectyourset-top-boxandadaptorboxtoyourTV.
• TheHDMIcablemustbeconnecteddirectlytotheTVandnotsentthroughavideoreceiver.
14 Activate
Terms of Service
Review the Terms of Service. Scroll to the bottom and select I ACCEPT to continue. You must accept the
Terms of Service in order to continue.
Remote Pairing
a)Begintheactivationprocessbypressing
the Setup button to pair the remote
included in the box with the adaptor box.
(Note:Ifyouhaven’talreadydoneso,
pull the tab from the remote’s battery
compartmentbeforeusing.)
b)Fliptheremotetothekeyboardside.
c) PresstheUnlock button to
enable typing.
d)Usethekeyboardtoenterthe3
lettersdisplayed.(Note:Theletterson
your TV screen may be different from the
exampleshownbelow.)
Helpful Hints for Remote Pairing
• PresstheUnlock button on the remote before you begin typing. Note: Accidentally pressing any
key on the front of the remote will lock the keyboard. See Get to Know the Parts: Remote
on page 6 for keyboard tips.
• Ifyoutypeanincorrectletter,thescreenwillrefreshandaskyoutore-enteruntilyou
have succeeded.
Activate
If you need help with activation, please call 855-417-9342.
Follow the onscreen instructions to activate. The tips in this section will help you complete the process.
15Activate
Connect to Your Home Network
AnInternetconnectionisrequired,butthescreen(s)you’llseedependsonyourchoiceof
network connection.
You have several options for network connectivity:
1. Wired connection using an Ethernet cable
2. WiFi connection to an available or hidden network
3.WiFiconnectionusingWPS(forWPS-capableroutersonly/currentlynotavailable))
If you need additional help, please visit http://xnity.comcast.net/learn or call 855-417-9342
a)Theadaptorboxwillautomatically
detect your Ethernet connection and the
message box to the right will appear. Use
with this connection, or click FIND WiFi
to switch to WiFi.
b)Thefollowingscreenletsyouknowthat
you have successfully connected to your
home network using an Ethernet cable.
Click CONTINUE for the next step.
Ethernet Connection
Follow these steps to connect to your home network using an Ethernet cable.
Helpful Hints for Ethernet Connection
• IfthereisaproblemndingyourEthernetconnection,makesuretheEthernetcableisproperly
connected and try again, or use a WiFi connection instead.
• IfyourEthernetcableisdetectedbuttheconnectionfails,theremaybeaproblemwithyour
Internet service. Check that your service is working properly and try again.
16 Activate
Helpful Hints for Available WiFi Networks
• IfyourWiFinetworkcan’tbefound,makesureyourwirelessrouterormodemisworkingproperly
and reconnect.
• IfyourWiFinetworkisfoundbuttheconnectionfails,theremaybeaproblemwithyourInternet
service. Check your service and try again.
a)SelectyourWiFi Network from the list
of networks within range.
b)EnteryourNetworkPassword.
Choose between connecting to an available or a hidden WiFi network.
Available WiFi Networks
Follow these steps if you’re using an available WiFi network:
17Activate
Hidden WiFi Networks
Follow these steps if you want to connect to a hidden WiFi network:
a)SelectJoin Another Network.
b)EntertheNetworkName(SSID) of the
hidden WiFi network.
c) SelecttheSecurity Type of the hidden
WiFi network.
d)EnteryourNetworkPassword.
18 Activate
Helpful Hints for Hidden WiFi Networks
• Ifyou’vetriedtojoinanetworkthatthatcan’tbefoundorisnolongerinservice,verifythe
information you entered is correct and try again.
• YoucanalsojoinanavailableWiFinetworkorconnectusinganEthernetcableinstead.
• Ifyouhaveahiddennetwork,youwillneedtoknowtheNetworkName(SSID),SecurityType,and
Network Password to connect.
e) Thisscreenwillappearonceyou’ve
connected to the hidden network.
19Activate
Helpful Hints for WPS Capable Routers
• IfthereisaproblemndingyourWPScapableWiFi,itmaybedisconnected.Checkyourwireless
router and reconnect, or connect with an Ethernet cable instead.
WPS Capable Routers
Followthesestepsifyou’reusingaWiFirouterwithWPScapability.WPS(orWiFiProtectedSetup)
technologysecurelyconnectstheXFINITYadaptorboxtoyourWiFiNetworkwithouttheneedtoenterany
network information manually.
Time Zone
Select your time zone by choosing from the
options shown. Your selection will ensure
that your call times are captured accurately.
a)Theadaptorboxwillautomaticallynd
your WPS- capable WiFi router. Follow
the onscreen instructions to pair the
adaptor box with your router.
b)Thisscreenconrmstheconnectionto
your home network.
20 Activate
These tests are optional and can be run
later by choosing SKIP TESTS. Go to
Settings > System to run them at any
time.
Resolution Check
The resolution test identies your TV’s
resolution. If your TV is capable of 1080p
resolution,continuewith1080p.Otherwise,
select 720p and continue.
TV Signal Check
The TV signal test ensures that your set-top
box is connected properly and that you’ll be
able to watch TV while using Skype on TV.
If you see TV programming on the screen,
click I SEE TV.
Helpful Hints for TV Signal Check
• IfyouseeagrayboxwithanX,click I DON’T SEE THE TV.ChecktoseeifyourHDMIcableis
securely connected and try again.
• YoucanusetheservicewithouttheTVconnection,butyouwon’tbeabletowatchTVwhile
using the service.
System Check
After you’re connected to the Internet, you’ll have the option of running some short tests to ensure everything
is working properly. These are quick diagnostic tests that will check your hardware and uncover any
problems or issues.
ThesetestsareoptionalandcanberunlaterbychoosingSKIPTESTS.GotoSettings>Systemtorunthem
at any time.
21Activate
Camera Check
The camera test checks that your camera
is working and positioned to capture your
preferred viewing area. Test your camera,
makeanyadjustments(ifneeded),then
select I SEE MYSELF to continue.
Microphone Check
The microphone test will ensure the
microphones in the camera are
working properly.
Speak and the sound check will run
automatically. If the check is successful, the
iconwillglow.ClickCONTINUEandyou’ll
see the following success screen:
If the icon doesn’t glow after a few seconds,
click I DON’T SEE GLOWING ICON and
follow the directions on the screen to
continue.
Helpful Hints for Microphone Check
• Ifyourmicrophonetestisnotsuccessful,rstmakesureyourcameraissecurelyconnected.
Then, check that there are no obstructions between you and the microphone and try again by
saying something out loud and speaking as clearly as possible.
Helpful Hints for Camera Check
• Ifyourcameraisproperlyadjustedandyoustilldon’tseeyourself,selectI DON’T SEE MYSELF.
Check to see if the camera’s USB cable or USB extension cable, if used, are securely plugged into
the Camera Input of the adaptor and try again.
• Ifyou’restillhavingtrouble,pleasecallComcastat855-417-9342forassistance.
22 Activate
Set Volume
While the microphone test conrms that you
will be heard, the volume check veries that
you’ll be able to hear your contact speaking.
Follow the steps to set your volume.
Comcast Sign-In
If you’ve signed into Comcast before, this
screen will look familiar to you. Simply enter
yourprimaryComcastIDandpassword,
then press CONTINUE.
Helpful Hints to Set the Volume
• Ifyoucan’thearanything,makesureyourTVsoundisnotmuted.
• Ifyou’reusinganaudioreceiver,disconnecttheSPDIF(OpticalDigitalAudio)cablefromyour
set-top box, plug it into the audio port and try again.
Helpful Hints for Comcast Sign-In
• IfyouchecktheboxnexttoRemember my password, you won’t be prompted to enter your
password each time you sign in. As an added security measure, you will be prompted to re-enter
your password after 7 days of inactivity.
• Ifyou’veforgottenthisinformation,selectthelinkatthebottomofthescreenorvisit
https://login.comcast.net/myaccount to retrieve them.
23Activate
Skype Sign-In
If you already have a Skype account
you want to use, enter the information
to continue.
Helpful Hints for Skype Sign-In
• EachComcastIDmustbelinkedwithauniqueSkypeName.
• LinkingyourComcastIDandSkypeNamewillgiveyouonelistofcontactsonyourTV.
• Ifyoucan’trememberyourSkypeaccountinformation,selectForgotyourSkypeNameand
Password at the bottom of the screen or visit https://login.skype.com.
• Ifyoudon’thaveaSkypeaccount,selectCreateaNewSkypeAccount.
• YoucanunlinkaSkypeaccountfromthisserviceatanytime.GotoSettings > Account
Settings > Change Skype ID.
24 Activate
Sync Contacts
By syncing your contacts, you’ll be able to
accessyourXFINITYandSkypecontacts
from one place, making it even faster and
easier to nd a family member or friend.
! Syncing cannot be undone. It will merge
yourXFINITYandSkypecontactlists.
Before you begin, double check that you’re
signed in under your own prole to make
sure that you’re syncing the right contacts.
Helpful Hints for Syncing
• Syncingusuallytakesafewminutes,butthersttimeyousyncmaytakeslightlymore.
• Onceyousyncyourcontacts,youmayendupwithafewduplicateentries.Youcandeletethe
duplicates by going to XFINITY.com > Connect > Sign In > My Account > Contacts > Check
for Duplicate Contacts. For more address book information please visit please visit the Contacts
section on page 41.
• IfyouclickCANCEL during the sync, the two sets of contacts will not be merged and no changes
willbemadetoyourexistingXFINITYandSkypecontactlists.
Activation Complete
Onceyou’vecompletedthesetupprocess,
you’ll see the following screen. Activation is
complete and you can now begin connecting
with family and friends.
• ClickLEARN MORE for an overview of
key functions and features.
• ClickFINISH to return home.
25Profiles
a)Selectanexistingprole(ifmorethan
one)andclickOK on your remote.
b)SelectSIGN IN. Flip over your remote
and use the keyboard to enter your
password, then click CONTINUE.
Before typing, make sure your remote is
not locked.
If you check the box next to Remember
my password, you won’t be prompted
to enter your password every time you
sign in. However, as an added security
measure, you’ll be prompted to re-enter
your password after 7 days of inactivity.
Sign In
You can begin connecting with family and friends once you sign in with a prole.
Press the Home button on your remote.
Proles
TheProlesscreendisplaysyourstatusandmood,aswellasyourSkypeinformation(location,birthday,
emailandphone).Tomanageyourprolesettings,gotoSettings>ProleSettings.
WhenyouactivateSkypeonTVforthersttime,youmustuseyourprimaryComcastIDandlinkittoa
Skype account. This creates your rst prole. See the Activate section on page 14 for details.
Later in this section you’ll learn how to create up to six more proles.
This section will help you:
• Signin
• Createnewproles
• Edityourproles
• Viewyourcontacts’information
26 Profiles
Helpful Hints for Sign-In
Ifyoudon’trememberyourComcastaccountinformationselectIforgotmyComcastIDandPassword
at the bottom of the screen.
•ForgotyourComcastSign-Ininformation?You’llneedyourComcastAccountNumberorSSN.
- Using a web browser, go to https://login.comcast.net/myaccount.
- Select a verication method.
- Enter the requested information to retrieve your Comcast email address.
•ForgotyourComcastPassword?You’llneedyourComcastIDoremail.
 -Gotohttps://login.comcast.net/myaccountusingawebbrowser.
- Enter the requested information.
If you are already signed in to a prole, but want to sign in using another prole, click the Prole button
on your remote and select another prole. You can also sign out and then choose another prole.
New Proles
Youcanadduptosixadditionalproles(inadditiontotherstproleyoucreatedduringthe
TVactivation).EachprolemustconsistofauniqueComcastemailaddressandauniqueSkypeaccount.
Forexample,youcannotlinkthesameSkypeaccounttotwodifferentComcastIDs.
CreateaNewProle
To create a new prole, go to Settings>ProleSettings>ManageProles. Before you create a new
proleontheTV,makesureyouhavealreadycreatedthesecondaryComcastIDandSkypeaccountforthis
new prole.
Create Additional Comcast Email Addresses
a.Openawebbrowserandgotohttp://customer.comcast.com.
b. Select the Users & Settings tab at the top.
c.EnteryourUsername(ComcastIDorEmail)andPassword.ClickSIGN IN.
d. Under Manage My User Accounts, click Create Secondary User. Complete the requested information.
Create Additional Skype Accounts
Go to Settings > Add Account to create a new Skype account, or create one online using your computer
or mobile device.
Note: A prole created on your TV will have the same settings, including privacy settings, as the linked Skype
account.
Unlink Accounts
YoucanunlinkaSkypeaccountfromSkypeonTVatanytimebylinkingtheComcastIDtoanewSkype
account. Go to Settings > Account Settings > Change Skype ID.
27Profiles
My Prole
MoodSkype NameStatus
Display Name
Go to Settings to
edit the name seen by
your contacts
Avatar
Skype Avatar
a)Selectyourproletoviewandedit.
b)ClickSET STATUS.
Update Status
Your status indicates your availability. Update it at any time to alert your contacts when you’re
available to connect.
28 Profiles
c) Selectastatusoption:Available, Away,
Do Not Disturb, Invisible, or Ofine.
A Quick Look at Status Options
Available Your contacts can see that you’re online and can call or text you. This
is your status when you rst sign in.
Away
You’re signed in, but may not be active. Your contacts can still call
or text you. Your contacts may still try to call or text you but you can
decide whether to respond.
Do Not
Disturb
You’re signed in, but not ready to talk or chat at the moment. Your
contacts may still try to call or text you but you can decide whether
to respond.
Invisible You’ll appear to be ofine to your contacts, but you can still be active.
29Profiles
a)SelectyourproleandpressOK.
Update Your Mood
Mood is a short update of what you’re doing, how you’re feeling, or just what’s on your mind.
b)SelectSET MOOD.
c) Updateyourmessage(maximum
numberofcharactersis200).
Helpful Hints for Setting Your Mood
•Ifyourmessagecannotbesaved,pleasetryagainatalatertime.
30 Profiles
a)FromContactsorRecent,selecta
contact.
b)SelectVIDEO CALL, AUDIO CALL or
TEXT CHAT.
Your Contacts’ Information
Select a contact to view more information. When you select a contact, you’ll be able to see the avatar, name,
status,mood—aswellasyourcontact’sSkypeinformation(location,birthday,emailandphone).Youcan
also choose to remove or block this person.
Connect, block, remove or view contact prole right from this screen:
c) Click
Color Chart
#FFE61E
#A6870B
#2CA4E3
#0073AE (Xnity Online)
#969696
#E6E6E6
#B3B3B3 (new)
Gray Gradient
#92C03E
#FFCC33
#969696
#CC2036
Yellow Gradient
Status Colors
Regular StateHover State Press State Selected State
Regular StateHover State Press State Selected State White Icons
Glyph
Address Book
Add Contact
All Contacts
Favorites/ Make Favorite
Custom Group
Notications
Conversations
Settings
Video Incoming
Video Outgoing
Audio Incoming
Audio Outgoing
Chat Incoming
Chat Outgoing
Accept
Decline
Blocked
Hold Call
Mute
Layout
End Call
Video Chat
Text Chat
Audio Chat
View Prole
Presence: Online
Presence: Oine
Presence: Away
Presence: Do not Disturb
Presence: Invisible
Skype Buddy Request
System Update Alert
Announcement Alert
Available
View Prole
Self View
Find/ Search
Add to Group
Wi
Missing Avatar
Existing Remote Control Icons (Control Bar Icons)
to block or remove this
contact.
- Blocking prevents a contact from
calling or texting you.
- Removing a contact deletes the
person from your contacts.
d)ClickVIEW PROFILE to see your
contact’s Skype information.
Calls and Chats31
a)SelectsomeonefromyourContacts or
Recent lists.
b)ChooseVIDEO CALL.
c) Whilethecallisbeingplaced,arequest
to connect is being sent to your contact.
d)Onceyourcallisaccepted,you’llsee
real-time video of your contact.
e)Toendyourvideocall,selectEND at
the bottom of your screen or press End
on your remote.
Calls and Chats
Connect with family and friends by selecting someone from your contacts or from your Recent list, then
choose how you’d like to connect—by video, audio, or text.
Make a Video Call
Avideocallisaface-to-faceconversationthathappensrightonyourTV.Duringavideocall,youhavethe
option of turning off the video and switching to an audio call instead. You can turn the video back on again at
any time during the call session.
32 Calls and Chats
Video Call Options
• Mute (On Remote)
There are two Mute options on your remote:
Mic – Select to mute yourself so the other person can’t hear you. Press again to turn back on.
Sound – Select to mute the other person. Press again to turn back on.
• Video (On Remote)
Press this to momentarily turn off your camera and pause your video transmission. Press again to turn back
on.
• Hold (On Screen and Remote)
Select Hold at the bottom of your screen or
press Hold on your remote to pause the
transmission of video and audio from
your microphone. This will also mute
incoming sound.
• Views
You can change the layout of your screen
depending on your viewing preference.
For instance, you can expand the screen
that your TV program is on while minimizing
the video call screen and vice versa.
Personalize what you see by selecting from
several congurations. You have the option
to change your screen views at any time, as
many times as you wish.
To change the layout of your video call,
select VIEWS at the bottom of the screen
or press the VIEWS on your remote to
toggle through the choices.
33Calls and Chats
Helpful Hints for Video Calls
• After4hours,yourvideocallwillautomaticallyend.YouwillbeofferedtheoptiontoCONTINUE
if you want to keep talking.
• YoucanmakeandacceptvideocallswhilewatchingTV,includingOnDemandorDVR
programming. Simply make or accept a call, as you normally would then use your remote to
select VIEWS on the bottom of the screen. Choose the view that balances your preference of TV
program and caller video.
34 Calls and Chats
a)Selectsomeonefromyourcontactsor
Recent lists.
b)ChooseAUDIO CALL.
c) You’llseethefollowingasthecallis
being placed and a message is being
sent to your contact.
d)Afteryourcallisaccepted,you’llseeyour
contact’s avatar on the screen.
e)Toendyouraudiocall,selectEND at
the bottom of your screen or press
End on your remote.
Make an Audio Call
An audio call works much like a video call except there is no actual video. Instead, you’ll see your contact’s
Skype avatar or photo during the call. Even if you make an audio call, you have the option of turning on video
any time during the call.
35Calls and Chats
Helpful Hints for Audio Calls
• After4hours,youraudiocallwillautomaticallyend.YouwillbeofferedtheoptiontoCONTINUEif
you want to keep talking.
• YoucanmakeandacceptaudiocallswhilewatchingTV.Simplymakeoracceptacall,asyou
normally would then use your remote to select from the bottom of the screen. Choose the view
that suits you.
Audio Call Options
• Mute (On Remote)
There are two Mute options on your remote:
Mic – Select to mute yourself so the other person can’t hear you. Press again to turn back on.
Sound – Select to mute the other person. Press again to turn back on.
• Hold (On Screen and Remote)
Select HOLD at the bottom of your screen or press Hold on your remote to pause the transmission of
audio from your microphone. This will also mute incoming sound.
• Views
You can change the layout of your screen depending on your viewing preference. For instance, you can
expand the screen that your TV program is on while minimizing the call screen and vice versa. Personalize
what you see by selecting from several congurations. You have the option to change your screen views at
any time, as many times as you wish.
To change the layout of your audio call, select VIEWS at the bottom of the screen or press the
Views button on your remote to toggle through the choices.

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